Cars.com Review May 31 2025

Defrauded by Mercedes-Benz of Danbury My wife and I recently purchased a new car from Mercedes Benz of Danbury. We traded in a vehicle with about 80,000 miles on it. Our expectation, based on many previous trade-ins, was that we would receive the KBB median trade-in value since the car was in... Go to site

Google Review January 14 2025

James as a great a personable car sales man. He is relatable and helped me make a good purchase. I had a bad car accident and was replacing my ride. This made it difficult to decide what car I wanted. James was patient, gave good advice and capable when replacing a small part for my car. Thanks Go to site

Google Review January 13 2025

Wonderful service the sales repAs well the financed crew very friendly.I would recommend Go to site

Google Review January 12 2025

Google Review January 11 2025

Kobi Gervalla was extremely helpful and knowledgeable. He mDe the experience of buying the car flawless. Go to site

Google Review January 10 2025

Google Review January 09 2025

Great customer service. Got me in and out quickly. Kept me apprised of progress during the day. Go to site

Google Review January 08 2025

Terrible experience. Poor/slow communication, minimal explanation of services recommended, long delay for parts, poor attitude by service advisor. Go to site

Google Review January 08 2025

Google Review January 04 2025

A coolant line failed and I needed emergency service. Peter and his team were able to get me an immediate loaner and service the vehicle. I had my GL 550 back a few days later, cleaned and humming again. Thank you, Danbury Mercedes! Go to site

Google Review January 03 2025

Google Review January 01 2025

Rachel at Mercedes Benz Danbury is an outstanding concierge salesperson. She is engaging, thorough, answers questions with ease and makes a person welcomed and appreciated. She is clearly a professional in what she does. Have a wonderful 2025 and great sales, Rachel.Catherine A Georges Go to site

Google Review January 01 2025

Great service !! So far the best experience from all MBenz dealers in Ct Go to site

Google Review January 01 2025

WATCH OUT FOR THE FINANCIAL PERSONNEL IF YOU ARE HISPANIC.i got approved for 7.3 interest rate but he want to charge me 9,9WHY? His salary is based on commission he try to do it so fraudulent and rude.This was not my first Mercedes and not my first car purchase l. I am an educated client.I was able... Go to site

Google Review December 31 2024

Joe was very knowledgeable and accommodating! It was a very pleasant experience to purchase a car from him ! Go to site

Google Review December 31 2024

Had a very positive experience with Doug Avella at MB of Danbury. Doug was so easy to deal with, nothing was a hassle or rushed. He provided the necessary information in a clear and precise manner and covered all the bases from a financial perspective. I would highly recommend this dealership.Note... Go to site

Google Review December 31 2024

Doug handled the transaction like the seasoned pro that he is. This man knows cars and understands the needs of his customers. If you are shopping for a new or pre owned vehicle, see Doug, he will make it happen! Go to site

Google Review December 31 2024

My experience with Doug Avella at Mercedes-Benz of Danbury was professional, easy, and pleasant! It happened to be my birthday on the day I picked up my new car and inside the car he had flowers and a ballon for me! Go to site

Google Review December 30 2024

This is the best dealership I have ever dealt with. The cars they sell me are always top notch and they come with the best quality. The environment is very welcoming and the workers are the best people to deal with. Rachel, Mr.Norman, Marie and Mike Dushay are all wonderful people who elevate the... Go to site

Google Review December 29 2024

Joe Cecere was great to work with. Would recommend him to anyone looking to purchase a car. Go to site

Google Review December 27 2024

My experience at the Mercedes Benz of Danbury was excellent. Thesales manage Maria and the Sales Rep Tom Mcdonough helped me with the purchase of my new Mercedes. the team is reliable, knowledgeable and very professional . I can highly recommendThe Mercedes Benz of Danbury , Maria the sales manager... Go to site

Google Review December 26 2024

Douglas Avella, sales concierge at Mercedes Benz in Danbury, CT was an amazing help with my new Mercedes GlE 53 amg. He reviewed all the features and walked me through any questions I had about the vehicle. I recommend reaching out to him at ext 3255 if you’re interested in a new Mercedes or have... Go to site

Google Review December 24 2024

2015 CLA 250 Tie Rod Replacement165K miles. Replaced inner and outer tie rods + wheel alignment. Car runs, and feels brand new. Jennifer is great to work with. Go to site

Google Review December 24 2024

Recently worked with Mike Dushay who was an absolute class individual. He knew I was interested in a very specific vehicle and promptly followed up a few months after our initial chat to let me know he had a vehicle available. He worked to help me achieve a dream and getting it within budget. Highly... Go to site

Google Review December 24 2024

Michael Tolliver was the best car salesman I have ever met at Mercedes Benz of Danbury CT. He went above & beyond my exceptions. He was very professional & prompt in making sure I was able to get everything done on time. He made me feel so at ease with helping me purchase a 2025 SUV. Thank you... Go to site

Google Review December 23 2024

Service was top-notch. Peter went above and beyond. Snatched up a loaner last- minute for me, and made sure that billing was completely fair! Go to site

Google Review December 22 2024

Everyone at the dealership from my salesperson Tom, to Marco for the paperwork to Stephanie for the last minute details of registering the vehicle were all very professional and knowledgeable. If I didn’t live 11 hrs away, this would be my “go to” dealership. Thanks again everyone for such a smooth... Go to site

Google Review December 22 2024

Google Review December 21 2024

Have been on the hunt for an AMGC63 and found the perfect car here. I have to say working with Doug Avella was a great experience. He understood my needs and we worked out a deal for my first Mercedes purchase. Having owned several cars you go into dealerships expecting alot of BS but I Doug was... Go to site

Google Review December 21 2024

Google Review December 20 2024

Thanks for the service Go to site

Google Review December 20 2024

Google Review December 19 2024

As usual the reception is so good that one forgets the rest. I waited longer than last time but had my car thoroughly serviced. See you in the new year. Go to site

Google Review December 17 2024

Just left the Danbury dealership and Lilian was great!! She was extremely helpful and patient with the process of setting up our personal information into our 2022 S.Thanks for your help. Go to site

Google Review December 17 2024

Had a great car buying experience at Mercedes of Danbury. Negotiations were painless and the process moved quickly! Doug was especially helpful and accommodating even after we had finalized the deal, going out of his way to help us get what we needed! Go to site

Google Review December 17 2024

Rachel is one of the sales concierge at Mercedes-Benz Stanbury and she is exceptional. She takes care of every single detail from the moment you sit down to her to discuss pricing and options to the moment she delivers the car and afterwards to make sure that you know every single feature on the car... Go to site

Google Review December 16 2024

Great experience. Joe is super friendly. I got a great deal. Went in Saturday and picked up my car today. Go to site

Google Review December 14 2024

Very friendly, prompt and professional. Waiting area was spotless and comfortable. No upcharge pressure. Go to site

Google Review December 14 2024

Great 1st experience with the Service Department! Go to site

Google Review December 14 2024

Peter service advisor made everything very easy and clear. The best service advisor that I have contacted in 40 years since dealing with cars servicesMB of Danbury is very lucky to have him on boardThank you very much PeterBenny Go to site

Google Review December 13 2024

I could not be happier with the service. Top notch and friendly. Would recommend all day long. My next purchase will be there without a doubt. Keep up the great customer service. Cheers Go to site

Google Review December 13 2024

It was a good experience, but noticed they did not return my tire screw back on. Go to site

Google Review December 12 2024

Google Review December 11 2024

Great dealership and great service. Giuseppe A was especially helpful and communicated with everything that was going on with my car. Go to site

Google Review December 10 2024

Todd was very courteous and professional. Go to site

Google Review December 08 2024

Professionalism with service performed in excellence. Great service and all done in 3 hrs could not be more satisfied!!!!! Go to site

Google Review December 08 2024

Google Review December 07 2024

Google Review December 06 2024

Lilliam was very knowledgeable and responsive to all my questions or concerns. She made my buying experience seamless. I would strongly recommend her to others. Go to site

Google Review December 05 2024

Excellent service - Jennifer was helpful, explained what needed to be done, kept us updated and got the car back quicker than expected. Go to site

Google Review December 05 2024

Ralph was my salesperson. He was incredibly knowledgeable, as well as, personable. Most important, I felt he was transparent answering my questions. I felt I could trust him. All worked out. I got a fantastic car at a fair price. Go to site

Google Review December 05 2024

Peter was great. Got back to me quickly and service technicians got things done faster than expected. 👍 Go to site

Google Review December 04 2024

We worked with Tom McDonough and had a very good experience. He explained everything really well and negotiated a good price with us. We could not be happier. Go to site

Google Review December 03 2024

Google Review December 02 2024

My first experience at Mercedes of Danbury was very positive! From the ease of driving right into the car bay to being assigned Peter, an excellent service advisor , to the ease of full reports and estimates by Text and topped off with a car wash. Thank you, Mercedes! Go to site

Google Review December 01 2024

I purchased a vehicle from Danbury Mercedes this week and I must tell you it was one of the best experiences I’ve had in purchasing a car. I have owned cars that Range from 50,000 to 500,000 and the Danbury staff was the best. Thanks, Mike Dushay! Go to site

Google Review November 30 2024

Pete in service was great. He returned my calls and did a great job on a difficult repair. I highly recommend him for all your merc repairs. Go to site

Google Review November 30 2024

Peter is rude, and unprofessional. Moya, service manager is also rude and unprofessional.This is not the same Mercedes Benz dealer and staff who believes in professionalism, caring, and nice to customers.I don't plan coming back to Danbury Mercedes Benz. I will not purchase and service my cars from... Go to site

Google Review November 30 2024

Jennifer, Andrew, Jackson and Michael were experts and super accommodating! My rattles were found and fixed in no time! Go to site

Google Review November 29 2024

Service was too expensive and was not performed. Service advisor (Peter) was excellent and very helpful. Go to site

Google Review November 29 2024

We visited Mercedes Benz of Danbury for a non-Mercedes pre-owned car. Our salesman Doug was awesome from the phone call we made before visiting to the minute we walked in to the showroom to the minute we left with our new car. He was knowledgeable, personable, friendly and easy to work with. We... Go to site

Google Review November 28 2024

Google Review November 25 2024

Great job on providing service for my Benz. Was able to book an appointment within 24 hours and the service department did a great job. Go to site

Google Review November 25 2024

The service was implacable. From the moment I stepped in the building, Tom my sales rep make me feel right at home. He answered my questions and any concerns I had with so much ease, I was very impressed. The entire team were great! Go to site

Google Review November 24 2024

Very friendly got me right in Go to site

Google Review November 23 2024

I was shocked to be told that Mercedes Benz Danbury decided that they were no longer offering my free oil change service that was my. Original purchase agreement. How can they just reneg a purchase agreement ????? Go to site

Google Review November 23 2024

Excellent care by Joe throughout the entire process Go to site

Google Review November 23 2024

Just picked up my vehicle! The salesperson name James was extremely professional and patient! I forgot some documents, James ran out in the rain to deliver them to me.He deserves a “Thank you “! Go to site

Google Review November 22 2024

Jennifer at Mercedes of Danbury was very helpful and is pleasant to work with. Jennifer is a true professional and a credit to Mercedes. Go to site

Google Review November 22 2024

I bought a CPO GLS450. Sales person (Liliam) was great, but the Finance Manager (Marco) is either incompetent or dishonest. Between my wife and I, we have owned 10+/- Mercedes over the years and this is by far the worst buying experience - ever. I love the SUV, but I would stay far away from the... Go to site

Google Review November 22 2024

I use to have my vehicle serviced @ MB of Fairfield, because of my location. They are only 15 min down the road from me, however I had such an UNPLEASANT experience with them that i was willing to take my new Benz anywhere else! I saw Danbury MB and decided i could drive the extra 20 minutes for... Go to site

Google Review November 22 2024

Google Review November 21 2024

Mercedes of Danbury did a very professional job on my Sprinter. It was a sensor that needed to be replaced under MB policy. Very happy with my interaction with them, especially Melissa who was very professional and helpful. Go to site

Google Review November 21 2024

Google Review November 19 2024

Google Review November 16 2024

Flawless, as expected. Go to site

Google Review November 15 2024

Google Review November 14 2024

I recently purchased a GLE 350 and from the moment I walked through the doors, I felt valued and welcomed. The entire team was exceptionally professional, friendly, and knowledgeable, especially James and Marie who went above and beyond to ensure I was happy with my purchase. Since purchasing, the... Go to site

Google Review November 13 2024

Google Review November 12 2024

Really great service. Honest people. Joe was an amazing salesperson and had me driving away the same day in my new car. Marie was great as well. Would buy a car here again because of Joe! Go to site

Google Review November 11 2024

Very professionalJennifer was very helpful Go to site

Google Review November 10 2024

Service was excellent and Peter was professional and very helpful! Go to site

Google Review November 09 2024

Melissa was great in answering all of my questions and concerns. I always have a great experience when servicing my cars at Mercedes of Danbury. I would recommend them to anyone looking to buy a car or service their current Mercedes Benz. Go to site

Google Review November 08 2024

Great experience 👍 Go to site

Google Review November 06 2024

This is the third Mercedes dealership I’ve visited to troubleshoot an issue with my car, and they were the only ones to diagnose and fix it correctly. I’m very happy with Jen and the service department! Go to site

Google Review November 05 2024

Dropped my car off for auto body work while out of town. Richard kept me informed as the work progressed. Made excellent arrangements to pick up the car after hours. Very pleased Go to site

Google Review November 05 2024

Great experience and very friendly staff. Go to site

Google Review November 04 2024

Mercedes Benz of Danbury was great to deal with. I bought 2 vehicles from them when I lived in CT and returned from NC to purchase my 3rd.Tom & Denise Raiford Go to site

Google Review November 03 2024

Google Review November 02 2024

Michael is a seasoned professional who’s knowledgeable about his products. He is very helpful to ensure his clients are happy with their product and service received at the dealership. He’s a pleasure to work with, and a person I’d refer my friends and relatives to with ease. Go to site

Google Review November 01 2024

Mercedes-Benz of Danbury surpassed my expectations. I had an appointment for a scheduled service and piled on multiple issues when I dropped the car off, which were all diagnosed and corrected during my appointment. As a first time customer to this dealership after moving to CT I found the... Go to site

Google Review October 31 2024

Good customer service from Mellissa. My service request was prompt and all issues were addressed. MB Danbury service for their customer is great and they maintain the standards as always. It’s was great working with you - Thanks. Go to site

Google Review October 31 2024

Mercedes-Benz of Danbury always provides me the best service! Wonderful service department and their sales staff is very knowledgeable! Go to site

Google Review October 30 2024

Pleasant people, quick service. Go to site

Google Review October 30 2024

Google Review October 29 2024

My mother purchased a car from this dealership and passed away a few months later. When trying to cancel the warranty the receptionist did not answer my calls, but would pick up my husbands which we left voicemails for which were never returned. Go to site

Cars.com Review October 29 2024

My mother purchased a car from this dealership and passed away a few months later. When trying to cancel the warranty the receptionist did not answer my calls, but would pick up my husbands which we left voicemails for which were never returned. Go to site

Cars.com Review October 29 2024

My mother purchased a car from this dealership and passed away a few months later. When trying to cancel the warranty the receptionist did not answer my calls, but would pick up my husbands which we left voicemails for which were never returned. Go to site

Yelp Review October 29 2024

My mother purchased a car from this dealership and passed away a few months later. When trying to cancel the warranty the receptionist did not answer my calls, but would pick up my husbands which we left voicemails for which were never returned. Go to site

Google Review October 27 2024

Google Review October 23 2024

No communication at all. Hang-ups when calling, told there is no supervisor, no return calls. Would not recommend! Go to White Plains! Go to site

Google Review October 23 2024

I brought my S580 for a recalled notice and issues with my cameras been temporarilyNot working . As I drove away for a few minutes the lights malfunctioning turn on again ,!I will have to bring my car back again . Big waste of my time . Go to site

Google Review October 23 2024

Excellent timely service! And they kindly drove my perfectly serviced car back to New Canaan! Thanks Danbury MB! Go to site

Google Review October 22 2024

Title takes more than 2 months… we called the title department at Mercedes Benz of Danbury and they refused to give us the third party they used to title the vehicles. Go to site

Google Review October 22 2024

I went in for service and I will never do business with this place again. Very shady practices and not focused on customer service and definitely not interested in retaining customers - and I was actually considering trading in my vehicle and buying a certified pre owned and spoke to sales, but... Go to site

Google Review October 22 2024

Had a great experience with Tom Mcdonough buying my pre-owned 911! He was very responsive, and not only permitted but encouraged an outside pre-purchase inspection. Answered all my questions, and worked with me to get to a purchase price that made sense in the current market. Recommended! Go to site

Google Review October 21 2024

I have been going for my services for many years and I appreciate the services and customer service. Well done job, Thank you for taking care my GLS FOR SOMANY YEARS. Go to site

Google Review October 19 2024

Excellent service, thank you 😊 Go to site

Google Review October 18 2024

Please get a second opinion when you go to get your car service and they tell you additional work needs to be done. Go to site

Google Review October 18 2024

Excellent service ! Car repaired and looks brand new. Very good communication and customer assistance by Richard. Go to site

Google Review October 17 2024

Enjoy my visit with Melissa. She broke down what was needed for my car. She was very prompt and courteous and I appreciate that. Go to site

Google Review October 17 2024

Exterior detail was amazing. A4 service and additional work were completed timely. Go to site

Google Review October 17 2024

Google Review October 16 2024

Jennifer was superb- well informed, very helpful every step of the way. Am appreciative of her high level of service. Go to site

Google Review October 16 2024

Rachel is wonderful. She was patient, explained things more than once and was considerate of me and my time. She is also very knowledgeable. Go see her if you want a new Mercedes! Go to site

Google Review October 16 2024

Google Review October 14 2024

EV charging stations frequently blocked by dealer vehicles, including non-EVs. Go to site

Google Review October 12 2024

Jennifer was very nice and kept me up to date on my service. Go to site

Google Review October 10 2024

Great experience with Pete in the service department. Due to a shortage of loaner vehicles he made sure I hade a ride to work then back to pick up my vehicle, kept me updated throughout the day and took the time to answer my questions. Also received a courtesy car wash. Great customer service! Go to site

Google Review October 10 2024

Had a great experience at the new MB facility. Melissa was a great help and definitely didn't miss a beat. Great communication from start to finish. Will definitely be back! Go to site

Google Review October 08 2024

Very professional experience. The staff embodies the Mercedes Benz reputation. Go to site

Google Review October 07 2024

Very kind and helpful sales team and staff is always smiling contributing to the warm and welcoming atmosphere. Liliam, who assisted me through the entire process, even gave me her personal contact info, as I was figuring out financing. Couldn’t have made my purchase without her.Dealership prices... Go to site

Google Review October 07 2024

Richard and his team are professional, skilled, competent and a fine representative of tour dealership.They were excellent! Thank you! Go to site

Google Review October 07 2024

I had my very first service A done in Danbury. Giuseppe is very helpful. He understood my concern and communicated well. I also got a premier package for the next services. Go to site

Google Review October 06 2024

Excellent service and follow-up. Mellisa was exceptional from start to finish. I highly recommend them. Go to site

Google Review October 06 2024

Friendly, courteous, helpful and professional Go to site

Google Review October 06 2024

Fast, thorough, responsive service in a beautiful new facility—and bonus: my car was nice and clean when it came out! Go to site

Google Review October 05 2024

Joseph was experienced, professional, and lovely to work with! Many thanx Go to site

Google Review October 04 2024

Google Review October 03 2024

Bob is fantastic !!Professional great service 🙂 Go to site

Google Review October 03 2024

I absolutely Love the new location. Service team was extremely helpful and friendly. I was in and out in an hour and a half for a scheduled A3 service! Go to site

Google Review October 01 2024

Scheduled oil change. I spend 3 hrs in the store waiting for the car.Asked if I want a car wash . 35 min later car showed up not washed. I am not sure if they changed the oil. Go to site

Google Review October 01 2024

Worst experience ever. They have alright lies and don’t keep their promises. Be careful! Go to site

Google Review October 01 2024

Great service! Go to site

Google Review October 01 2024

The staff at Mercedes-Benz of Danbury are genuinely helpful Go to site

Google Review October 01 2024

Typical corrupt dealership. Service dept said we needed four new brake pads for an $800 job. Took to our local mechanic and was advised that our rear pads and rotors were fine with more than 60% left on them good for another year. The only dealer I know of where you should get a second opinion... Go to site

Google Review October 01 2024

Professional, polite and efficient best describes my recent experience with maintenance on my GT 63. Your new facility is state of the art and a very convenient location. Go to site

Google Review October 01 2024

Can't say enough good things about the entire process of purchasing a car at Danbury Mercedes. The salesman we dealt with was Tom McDonough. From the moment we met Tom we were impressed. Initially for his friendly, easy-going style and then most importantly his knowledge of the vehicle we were... Go to site

Google Review October 01 2024

Communication , attentiveness and servicing of car was excellent. Peter was pleasant and great to deal with Go to site

Google Review October 01 2024

Silver Star has always provided exceptional service and today was no exception. They’ve always been accommodating and never failed to provide exceptional work. Go to site

Google Review October 01 2024

Rachel was an amazing sales person. She has extensive knowledge and was SUPER easy to work with! I'd highly recommend the Danbury dealership. All were very helpful!! Go to site

Google Review October 01 2024

Very pleased with the customer service at MB of Danbury Go to site

Google Review September 24 2024

I am very grateful to have had Tom as my sales representativeExtremely helpful with the whole process Go to site

Google Review September 22 2024

The price that’s was quoted on the phone for service was not the price I received when I took my vehicle in for service. I was told a price roughly 500$ more in person than I was told on the phone. When I asked why the price was so different, Jennifer the service manager deflected and said that the... Go to site

Google Review September 22 2024

Hi, it is an awesome experience and Robert helped me very nicely, appreciate the service, thanks. Go to site

Google Review September 21 2024

I took my car for service and experienced the customer lounge in the new facility, which is primed for mobile computing and amenities during my wait time. The service staff is always friendly/professional and punctual on their time assessment. Go to site

Google Review September 21 2024

I dealt with Richard and he was professional and answered all my questions and explained everything that was going to be done and walked me through the insurance part of it the car came back we're in a reasonable amount of time and it looks like no I would definitely recommend this company do anybody Go to site

Google Review September 21 2024

I never thought I wanted to have a Mercedes but after taking a GLA for a test drive, I knew it was a perfect fit for me. Tom Mcdonough was very kind and knowledgeable of the car capabilities and totally understood what I needed. He provided extensive advice and really knew about other cars, with... Go to site

Google Review September 20 2024

Jennifer rocks. Everything was easy, fast and expert. Go to site

Google Review September 17 2024

Buying a new car can be a daunting process. Happily, my experience at Mercedes Benz of Danbury was a pleasant one. Joe Cecere was a genuinely nice guy, who was patient and thoughtful in helping me navigate my options. I’m in the service business myself as a realtor, and I recognize the value of a... Go to site

Google Review September 17 2024

Jennifer provided me with excellent service , including RT ride to my house. I would like Jennifer when I schedule service next time as well. Go to site

Google Review September 16 2024

I had an excellent experience at Mercedes Benz- Danbury. Rasheen was knowledgeable, friendly and helped make the car buying process enjoyable. Go to site

Google Review September 16 2024

I’m not satisfied of the service because nobody explain to me what’s the root cause of the problem. Go to site

Google Review September 15 2024

I just wanted to share a very pleasant experience. I had with Mercedes-Benz of Danbury service Department. Two nights ago I hit a pothole and my run flat tire completely blew. I was able to get to my destination and called the Mercedes-Benz towing service. I was towed to this beautiful brand new... Go to site

Google Review September 13 2024

Google Review September 12 2024