Google Review
Never have I seen this level of customer service of any type!!! Absolute experts in each of their fields!!! Look forward to doing business here again!!! Go to site
Google Review
Autohaus of Peoria saved us over $800.00 worth of fraudulent charges by calling to verify a recent purchase. We are located in Louisiana and our business Credit card was used in Wyoming to purchase auto parts in Illinois with a Texas delivery address and the owner marked the purchase as fraud and... Go to site
Google Review
Dear Autohaus. If you really ever build this, give me a call. Im a Lexus man but wow!The spaceship looking Mercedes shown on the Auto Haus website is a concept car.Dear Auto Haus. I will call you in the morning and if you wish remove the photo. Go to site
Google Review
Dear Autohaus. If you really ever build this, give me a call. Im a Lexus man but wow! Go to site
Google Review
Google Review
Cars.com Review
On the coldest day of the year, 1/30/19, my battery decided to die. At the last minute the service dept was able to squeeze us in to get a new battery installed, even though they were closing early and were short staffed due to the extreme weather conditions. Thank you!! Go to site
Cars.com Review
I was very thankful for the dealerships willingness and ability to get my car in and serviced so quickly. . The friendliness of everyone I encountered is greatly appreciated. Go to site
Cars.com Review
Great service, great communication. I don't feel like I have to worry when leaving my vehicle at Autohaus. I never had an issue that couldn't be resolved and Ralph goes out of his way to deliver great service. Go to site
Cars.com Review
After a couple of years I switched from another dealer who had performed the routine services on my car. I was unhappy with their lack of expertise and service. I felt they were only interested in having sold me my car but not my future service needs. What a complete difference, my first visit... Go to site
Cars.com Review
The repairs on my vehicle were done quick and correctly; Kester was extremely nice and helpful while working with me! I appreciated how smooth of a process it was given having car issues is never easy. Would definitely go back for future service! Go to site
Cars.com Review
I’ve just started coming here and it’s far above what I expected or have ever experienced. Ralph is absolutely fantastic. You can tell that they genuinely want to make the customer happy. I’m really loving my Mercedes and they make owning one even better. Go to site
Google Review
Cars.com Review
The service department was friendly and fast. They were helpful and understanding when I forgot my scheduled time and arrived late. They were also helpful and trustworthy when I left my purse. Superb service! Go to site
Cars.com Review
I never thought a car with 150,000 would still have a warranty covering general repairs but thanks to the VW service team for checking, I got the repair completed for free! And, my car is running great again! Thank you VW Service team! Go to site
Cars.com Review
Everyone at autohaus was kind and extremely helpful. I live in the Quad Cities and my vehicle needed a repair. Went out of their way to Druve to the QC to pick it up, took care of the repair, and drove my vehicle back to the QC. Will definitely be back! Go to site
Cars.com Review
Paul and Kester are the best - please do not let these two people leave Autohaus - as they are the faces of your customers and they represent Audi -- they make our experiences to the best Go to site
Google Review
Had my first ever Mercedes service today and it was fantastic! The whole experience was superior to anything Ive ever experienced. Ralph Gonzalez was wonderful. He took extra time to explain some additional Mercedes benefits available to me that I wasnt taking advantage of and he got me in and out... Go to site
Cars.com Review
Ralph from Autohaus does a tremendous job servicing my car. He is always very friendly and professional. He goes the extra mile to make sure everything you needed done is completed to your satisfaction. Go to site
Cars.com Review
Auto Haus and Ralph Gonzalez are 5 Star for Customer Caring and Service. We always feel we are their favorite customer even though we know everyone is! Bruce & Pat Alkire Go to site
Cars.com Review
waited for an hour and a half for an oil change. Was told it was too soon. They said that they would top off fluids. They came back 10 minutes later and said the mechanic looked at the wrong gauges and would need an oil change. Go to site
Cars.com Review
Paul Mlynarek, service advisor for Audi, is what customer service should be all the time, not the exception. He is the epitome of being professional. Go to site
Cars.com Review
I'm not used to such a fancy dealership so it was confusing for me at first where I was supposed to go or who I was supposed to talk to, but eventually once I was able to speak to the VW service person, I got great service. It was a relatively minor issue with my key fob needing to be reprogramed,... Go to site
Google Review
Great dealership. All of the employees were awesome!!!! Go to site
Cars.com Review
Kester Jeffers, service advisor for Audi, is awesome! He is kind and professional. He ensured my loaner vehicle was ready for me, listened to all of my (minor) car complaints and followed up on each one with the techs. He doesn't push hard on unnecessary services, but lets you know whats available... Go to site
Cars.com Review
the audi service manager Kester Jeffers gives superior service. I always feel he is working for me. He supports me and always addresses my concerns in a very friendly way. Very professional. Go to site
Cars.com Review
We purchased my car 2 years ago. Very friendly and helpful. We have been very satisfied with the service we have received. Would highly recommend. Go to site
Cars.com Review
Lester Jeffers is and always every time I come in with our Q5s is professional courteous polite he is a great example to how all service advisors should be.. Go to site
Cars.com Review
First, I had an appointment which kept me at there for 1 hour 15 minutes only to learn they did not have the recall part. Second appointment was 2 hours and 15 minutes for a one hour job (by the dealership statement). Like my Audi but won’t buy another one here! Go to site
Cars.com Review
We have a 2018 Atlas with less than 1,000 miles that was making a rattling noise in the front end. A little disappointed by that since it is brand new but Madra got us in right away and tech resolved the problem. Everyone in service was friendly and very helpful. We also have a Honda and it takes a... Go to site
Cars.com Review
what's not to like ran great made it home ok workmanship excellent so far nothing negative to report hopeful now entering into winter prepared for anything in the horizon Go to site
Google Review
While we haven't purchased yet, Tony has been nothing but a professional. Highly recommended. Go to site
Google Review
I can't express how impressed and how professional Ralph A. Gonzalez of Autohaus was to me. Managers at Autohaus, give this man a raise and do whatever it takes to keep him! Give the technicians that worked on our car some credit and a bump too! Customer service is very important to me and I am an... Go to site
Cars.com Review
They got me in right away and did a great job. The car was clean when I picked it up. I will definitely be back for service there. Go to site
Google Review
I can't express how impressed and how professional Ralph A. Gonzalez of Autohaus was to me. Managers at Autohaus, give this man a raise and do whatever it takes to keep him! Give the technicians that worked on our car some credit and a bump too! Customer service is very important to me and I am an... Go to site
Cars.com Review
Autohaus is always exemplary in their service department! The service is above and beyond the standard at other facilities. Special thank you to Paul for helping with my white upholstery cleaning and always to Ralph for making sure my Mercedes is absolutely perfect. Go to site
Google Review
Excellent service department ! Go to site
Cars.com Review
Great service and everyone is always so friendly and helpful. Such a pleasant play to stay while waiting for service, also. These new new cars are so technically complicated, but I know I can always depend on this dealership to fix or explain any issues I have trouble with. Thank you all, Go to site
Cars.com Review
Took my wife’s MB in for a tire repair from Peoria’s potholed streets. Visit was unscheduled but Ralph supplied us a loaner, took care of the issue quickly and even had a driver run to our house when I forgot to leave the loaner keys at pickup. Ralph G really understands high quality customer... Go to site
Cars.com Review
I always have a great experience when I visit here. Very professional and always great customer service, and the complimentary items are the best! TY Go to site
Cars.com Review
It is great. You set there and a lady comes over and asks if you want cookies or coffee or soda. It is the best in central Illinois. Go to site
Google Review
Benz, Porche, Audi, Volkswagen. This is where Big Ballers go to buy fancy cars,drink expensive wine or coffee, eat delicious snacks, buy accessories for there vehicles get there vehicles maintenanced. Here you can be fancy. Go to site
Cars.com Review
I've bought all my cars from Autohaus and get them all serviced there. The quality and customer service is hard to beat! I recommend the dealership to everyone. Go to site
Cars.com Review
Called on Monday for recall part appointment .....the man on the phone suggested that morning at 9:00. Great! When I got there, they we unprepared and I was not on their list. But, Madra was awesome and made it work. It took over an hour which is why I gave them a “Good” but Madra was great. Go to site
Google Review
Cars.com Review
Excellent service! Ralph was very helpful, as usual ! I’ve always had my SUV serviced here - since also buying from here in 2011, and have had no problems or issues whatsoever. Highly recommended !! Go to site
Cars.com Review
I live about 60 miles away and the service that I received for my 2007 C230 Mercedes was totally worth the drive. Ralph is excellent. The facilities make the wait "almost enjoyable". Extremely pleased with the care that I and my car receive here. I have found my new service home. Go to site
Cars.com Review
Brought my new car in for Simonizing,met at drive in service,loaned car inside ready for me.Two minutes short paper work on my way. Received call car was finished,drive in pucked up car,great service Go to site
Cars.com Review
I have always been happy with the service I get at Pearl. Since I live in Bloomington, there are a couple of places I have tried that are closer, but I have found that I can’t trust them to follow through with things like Pearl. And Ralph is exceptional! Thank you for always explaining things to me. Go to site
Cars.com Review
Tremendous service. I am very happy with how everything turned out. Kester is excellent in his communication. I will stay with this group! Great job! Go to site
Cars.com Review
We came from Springfield seeking a better service experience and our expectations were completely blown away. We called the Audi service department asking if we could drop off our Audi S5 without an appointment. We knew it needed a new clutch, battery and had a couple of recalls. Kester provided... Go to site
Cars.com Review
Outstanding service: saved mucho dollars when diesel mechanic remembered he had replaced timing belt 30K mi ago & I had forgotten. Mo, Mandra, and Paul all great to work with. Go to site
Cars.com Review
Very professional, and efficient staff. Several tips, spent significant time in explaining the features, and very courteous staff. Mercedes service at Autohaus of peoria is excellent! Go to site
Google Review
I have visited the dealership with my grandkids several times in the past few months and everyone there has been very welcoming. We especially love the smoothie bar and well furnished, clean waiting area. Tony Plattner is very knowledgeable about the Mercedes brand as well as Porsche, Audi and... Go to site
Cars.com Review
Brought my car in for a recall examination. Promptly completed, friendly service and a clean car when I left. Mercedes service manager very courteous and professional. Go to site
Cars.com Review
Jeremy & Lucas were very helpful when I was shopping for a new car at Autohaus. They were not pushy and were easy to deal with. Facility was amazing too, nicest in the area. Go to site
Google Review
A rear window on my MB would not operate. I called Ralph and he was able to diagnosis the problem over the phone. He asked me to stop by so he could ascertain that was the problem. I did stop by, and he confirmed my problem. He ordered the part from Chicago that day and by the next morning it had... Go to site
Google Review
Great service experience! Go to site
Google Review
Ralph Conzalez continues to deliver a great service. He is the most helpful service rep I have experienced. He is the main reason I service my car at this Mercedes Dealership, an hour away from where I live, while there is another Mercedes dealer 10 minutes from my home. Go to site
Google Review
Anytime I call or email Ralph in service; he is quick with his response and very helpful! The Service Dept. At Autohaus is top notch! Go to site
Google Review
Autohaus of Peoria provides honest and superior customer service. Their lounge makes it very easy to wait for your car to be finished! Go to site
Yelp Review
Great group of folks. I purchased a new to me Porsche today and was pleasantly surprised with the service. Started shopping in Chicago area and was a bit disappointed. Stopped by the Autohaus on a whim and struck gold. Justin F. Was fantastic to work with and I highly recommend him. The sales... Go to site
Google Review
Great staff and service experience. Made loaner available and cost came in under quoted estimate. Excellent service and even better people. Go to site
Google Review
0 out of 5 stars.! I took my GL 450 in for a some work. I was told it would take 2 weeks to get to because they were backed up. I got my car 2 MONTHS later.... It was a very stressful and frustrating situation because of the lack of communication. I would be told I would get an update... and... Go to site
Cars.com Review
Not a good place. Had several problems with their service in the past. Poor workmanship and not very thorough. Had to take my car to a different shop to get my car fixed. Autohaus hasn't improved any. My car is out of warranty. I have a manufacture defect with my car headliner cut to short/ shrank/... Go to site
Yelp Review
Great group of folks. I purchased a new to me Porsche today and was pleasantly surprised with the service. Started shopping in Chicago area and was a bit disappointed. Stopped by the Autohaus on a whim and struck gold. Justin F. Was fantastic to work with and I highly recommend him. The sales... Go to site
Google Review
I recently purchase a Certified Pre-Owned Mercedes from Autohaus. It was my third Mercedes that I have purchased from them and I have always been quite happy with their sales practices and their service. Tony Plattner, my salesperson for this transaction, was extremely knowledgeable and... Go to site
Google Review
I had a great experience with Tony Plattner and all of the staff at Autohaus of Peoria when I bought my new Porsche Macan. All through the process, from the initial to the final purchase I was treated respectfully and with great concern. I cannot recommend this dealership enough Go to site
Google Review
Autohaus of Peoria provides honest and superior customer service. Their lounge makes it very easy to wait for your car to be finished! Go to site
Google Review
Friendly courteous service. More than willing to make recemedations for future mantenmaince, I really liked that. Very fast. Go to site
Google Review
Google Review
Ralph Gonzalez is the BEST! Go to site
Google Review
Mr. Pelissero was very informative and low keyed as a sale person. Mr. Gonzalez the Service Advisor, as busy as he was, took time to inform me as to what to expect as to service, as well as gave me some extra care on the car I bought. Mr. Pelissero, the parts Manager, as with Mr. Gonzalez, took... Go to site
Google Review
Yelp Review
Had a great experience, the Porsche Specialist, Nathan, was able to answer all of my questions and I love my new 2018 Porsche Macan. Go to site