DealerRater Review December 03 2021

This dealership doesn't know their a$$ from the hole in their head. Steve Roscoe was afraid to return my phone calls. HE is the General Manager. I have purchased 5 cars from him..BUT WILL NEVER AGAIN. Needs to grow up and get his teeth fixed!!! Go to site

Google Review November 28 2021

I had a great, easy experience with Jamie! She made it such an easy process, and shell be my go-to whenever Im looking for my next vehicle. Go to site

Google Review November 22 2021

I was with friends who were looking to purchase two vehicles. The saleswoman was great but the manager was extremely rude. Long story short, he turned the lights off on us as we were talking to the saleswoman. He was ready to go home, I suppose. My friends decided to drive to Memphis and purchased... Go to site

Yelp Review November 11 2021

This dealership is the absolute worst service department I've ever encountered. It should be called dis-service department. I could copy paste so many others bad reviews here about keeping their cars all day but there are countless examples. I had a simple A1 oil change scheduled. 2 hours max. I... Go to site

Google Review November 07 2021

Jamie Jones is the absolute best! From the email to leaving with the keys for my GLA250, which is exactly what I wanted!!! She made this process fun, quick, and easy!!! My husband and I feel like we know her now!!!!!! Lol! If you want a new car definitely go in and ask for JAMIE!!! Go to site

Google Review November 05 2021

Google Review October 31 2021

Hello hello my day was so awesome!! Jamie Jones has been so great to me she has been the most helpful an loyalist car salesmen I have ever meet I mean she did not try to put something off on me just to sale a car she meant an stood on every single word she said that lady is so awesome so please go... Go to site

Google Review October 27 2021

Google Review October 26 2021

Google Review October 23 2021

Google Review October 22 2021

4 hours for service n then my car wasnt drivable after their service man over filled the oil!!!Had to call to be towed in!!!Driving a courtesy car!! Go to site

Google Review October 21 2021

Google Review October 18 2021

Terrible customer service, very judgement and stereotypical! I recently purchased a car the end of July and had a brakes and rotors replaced through dealership. I called Kim Phillips the following day stating a concern with a MASHING SOUND as if im taking my nail across a chalkboard when I brake.... Go to site

Google Review October 15 2021

Google Review October 13 2021

Google Review October 09 2021

Google Review October 08 2021

I bought a used Toyota Camry from this Mercedes Benz location and during my test drive of the vehicle I was told by the salesman, Dwayne, that everything inside the car functioned properly and that all was good with the car.He was supposed to set up my Android Auto for me before leaving the car to... Go to site

Google Review October 05 2021

Google Review October 04 2021

Sprinter breaksdown. I call in the morning to tell them what's going on. They let me know they're completely booked, but since I'm from out of town to have my sprinter towed in. Get there from Pine Bluff only to find out they don't work on sprinters!! Before I leave, the service lady asks me; is it... Go to site

Google Review October 02 2021

Google Review September 26 2021

Google Review September 25 2021

Google Review September 24 2021

Sales Rep Jamie is the G.O.A.T. I talked with her a total of one day, told her what I wanted and she did just what she said she would do. She got me approved for my retirement car (Jaguar) with no money down. I asked her not to call me back unless it was to tell me to come and get my car and that's... Go to site

Google Review September 18 2021

DealerRater Review September 16 2021

Great place to buy but the most unorganized service department ever!!! Manager refused to speak about it. Go to site

Google Review September 11 2021

Google Review September 07 2021

Google Review September 02 2021

Google Review August 29 2021

Google Review August 19 2021

Google Review August 12 2021

Google Review August 02 2021

Never go to this dealership, one of the worst dealerships I ever visited. I had an appointment to see a new car and when I reached the dealership the sales representative told me a car is not available for you and started showing me and my family an attitude and walk off on our face. We havent done... Go to site

Google Review August 02 2021

DealerRater Review August 02 2021

I never go to this dealership. I recently have an appointment to purchase a car and when I reach the dealership they told me the car is not available. I confirm the dealership before leaving the home because I have to drive 2 hours to the location. The car was available at the dealership but the... Go to site

Google Review July 30 2021

Google Review July 28 2021

My car was there for 3 1/2 weeks which was too long. The service department was backed up and could not get to my vehicle in a timely manner. The repairs were made to my car and it is working just fine now. I hope the slow service was just an exceptional case. In prior years the dealership has... Go to site

Google Review July 27 2021

What is the point in having an appointment and u still seat for hours they need a better service to where they are going to know they will have your car all day with no loaner cars so u can make arrangements for someone to pick u up and take u home even though they have a car service that will take... Go to site

Google Review July 23 2021

Jamie Jones was the best cars salesman I have ever worked with! She wasn't just trying to sell a car, she wanted what was best for me and my family. I highly recommend her to anyone wanting a new car! Go to site

Google Review July 23 2021

The customer service at Mercedes Benz of Little Rock is excellent. Our sales person, Jamie Jones, was very knowledgeable, accommodating, and friendly! If youre wanting a new Mercedes Benz, Mercedes Benz of Little Rock is the place to buy it at. We are very happy with our new GLA 250 4Matic! Go to site

Google Review July 10 2021

Excellent service!!! Kym Phillips is very professional and kind! Go to site

Google Review July 09 2021

Jamie was the absolute best. I went browsing with no intentions on actually buying a car yesterday and was able to drive a CLA 250 off the lot with a deal I couldnt resist. Anytime I need anything done in the future with my car, Im definitely calling her. Go to site

Google Review July 05 2021

The process of getting my car was great and they made me feel important. Would recommend them to anyone. My sales representative was Jeff Olm. The reason for the 4 stars is because they gave me my car on half a tank of gas and Im pretty sure every other that I purchase a new car the tank was full. Go to site

Google Review July 04 2021

Simply brilliant in addressing any issues or grievances. I had something that i thought wasnt taken care of as efficiently as youd expect mercedes to do. The general manager of services called me, took care of the issue overruling his line managers earlier assessment. Brilliant customer service and... Go to site

Google Review July 04 2021

Kym is phenomenal. My car is always ready on time, and they ensure everything is done correctly. I have lived 8n 3 different states and this dealership is by far the best when it comes to service. Go to site

Google Review July 03 2021

Jamie was great! This was the easiest car buying experience I have ever had. She treated us so well and even made a buddy with our 8 year old son. I highly recommend using Jamie if you are looking to purchase a car. Go to site

Google Review July 02 2021

Have taken my E320 4 times for the same problem. Spent $2457 last month and my car is still having the same problem with additional problems such as going dead and stopping at traffic lights and shaking. The service department had my car for a month and said they could not duplicate the no start and... Go to site

Google Review July 01 2021

Ms Jamie Jones is PHENOMENAL! From the phone call to leaving with the keys for my new GLB250! She was comforting and easy going; not once did I feel like her only interest was selling a car to fill a quota. She was sincere when requesting my desires for a new vehicle and not once did she force... Go to site

Google Review June 30 2021

Mercedes Benz of Little Rock continues to exceed my expectations. The staff is friendly and knowledgeable. I know that the work done on my vehicle will be done correctly and on timeis Go to site

Facebook - Web Review June 29 2021

My sales Rep. Patti is awesome! I am a individual that knows what I want and I do not like pressure sales. With Patti thats never the situation. Patti listen to your needs and go out of her way to make you happy and satisfied. Mercedes Benz of Little Rock keep up the good work Respectfully Dennis... Go to site

Google Review June 27 2021

Awesome sales team that ensured me getting exactly what I wanted. Bray's professionalism and patience was everything. Go to site

Google Review June 27 2021

I recently purchased my first Mercedes-Benz with the help of Mr. Jeff Olm, and he made the entire process so easy and enjoyable.Not only did he find me my dream car, but he spent a good portion of his afternoon teaching me about all of the features, answering all of my questions; he's VERY... Go to site

Google Review June 27 2021

Tanks you Go to site

Google Review June 26 2021

Google Review June 25 2021

There was never any pressure and made it a true sign and drive deal. Thanks for everything!! Go to site

Google Review June 25 2021

This is the second service that we have had performed at Mercedes Benz of Little Rock the overall experience was absolutely superb. Our Advisor (BJ Henry) was very helpful, professional, knowledgeable, and informing. We really appreciate him making customer service a number one priority. Go to site

Google Review June 25 2021

Great service , great environment ! Jamie has to be the best sales rep there ! Thank you guys again for everything Go to site

Google Review June 25 2021

Great people, great service, great customer lounge! Go to site

Cars.com Review June 25 2021

Once again while getting an expensive oil change they forgot to do something on their checklist. Luckily, it was only fluid for the windshield. Go to site

Cars.com Review June 25 2021

This is the second service that we have had performed at Mercedes Benz of Little Rock the overall experience was absolutely superb. Our Advisor (BJ Henry) was very helpful, professional, knowledgeable, and informing. We really appreciate him making customer service a number one priority. Go to site

Cars.com Review June 25 2021

This was a great experience! I went in just to look and left with a Mercedes Benz C300! I want to thank everyone that made this possible for me! A special thanks to Mr. Steve Roscoe? Go to site

Facebook - Web Review June 25 2021

If you are looking for a great service experience, look no further. I am traveling and had an unfortunate situation happen with 2 tires. LR Benz has taken great care of me. Super nice and helpful. Thank you to service advisor Kym, service manager Jeremiah and to Jeremy in parts. They have all been... Go to site

Yelp Review June 24 2021

I had to wait 4.5 hours after having an appt to get my car serviced. When making an appt over the phone, they should let you know depending on what type of service you are getting it could take a long time. They provide free snacks but the entertainment on the waiting room tv sucks. Take a book or... Go to site

Facebook - Web Review June 21 2021

I highly recommend Patti Railey! Shes fabulous to work with! Thank you Patti! Go to site

Google Review June 18 2021

I worked with Jamie and she was very personable, professional, and friendly! I really appreciate my experience with her! Go to site

Facebook - Web Review June 18 2021

I called last week to see about bringing my car in because it smelled like gas. Being that I live in Conway, I always drop my car off & get a rental. The lady in service had a nasty attitude & told me they dont have any rentals & that I would have to make other arrangements or use their shuttle... Go to site

Google Review June 18 2021

Google Review June 16 2021

This has been by far one of the most easiest, smoothest car purchasing days Ive ever experienced (Ive had a few cars in my life, lol) but Jamie Jones really made it a pleasure working with her. I didnt feel pressured into getting something I didnt want. I got exactly what I wanted with no problem.... Go to site

Google Review June 16 2021

Great experience at Mercedes Benz...Jamie was Amazing, very helpful and understanding! Did a great job explaining everything and overall very satisfied with my purchase!! Go to site

Google Review June 15 2021

This is the worst place to purchase a vehicle from. The customer service is terrible no one wants to take responsibility for issues with the vehicle purchased. They are terrible do not purchase from this place...oh and let me add when your trying to speak with them about your issue forget they don't... Go to site

Google Review June 14 2021

Ive never bought a car without a pushy sales person until I bought here with Jamie. She was so nice and relatable that I would recommend just based on the service I received. I felt special and whenever you spend money you want to feel confident about your decision and she made me feel even better... Go to site

Google Review June 13 2021

This has been an awful experience. We are literally considering driving 3 hours to buy from another dealership. The salesperson- Spencer knew nothing about the vehicles and sales manager-Randy was pretentious and not helpful in any way! This is not the level of service you expect from Mercedes Benz! Go to site

Google Review June 13 2021

Very poor experience. Salesman was not knowledgeable on the products or the dealerships policies. Spoke with Randy, the sales manger. Very nonchalant and less than helpful. Very disappointed in the lack of service at this dealership! Go to site

Facebook - Web Review June 13 2021

The level of customer service at this location is awful! The sales manager didnt seem to care that his sales team is inexperienced and not knowledgeable about the sales process... buy anywhere else- anywhere!! Whats going on here?! GM- where you at?? Go to site

Facebook - Web Review June 09 2021

Brady in sales helped me with the purchase of a pre-owned car. He was helpful, attentive, and he allowed me the space and time to make the decision. It was the easiest car purchase experience I have ever had. Go to site

Google Review June 07 2021

Jamie is the best ... was very pleasant to work with .. love the 2021 GLC300 .. easy to communicate with and very responsive Go to site

Google Review June 01 2021

Google Review May 21 2021

Great experience at Mercedes-Benz of Little Rock! Huge thank you to Jamie Jones! She was professional, patient, and very trustworthy! Go to site

Google Review May 18 2021

Awesome experience at Mercedes-Benz of Little Rock! Ms. Jamie Jones was the kindest, most helpful, honest and all around good hearted, down to earth ray of sunshine to be around. My husband and I will definitely be doing business with Ms. Jones and Mercedes-Benz of Little Rock in the future. Thanks!! Go to site

Facebook - Web Review May 16 2021

POOR CUSTOMER SERVICE! Just try buying a simple key fob w/ shank key & have the title/ID in hand. It took from 4/22/21-5/5/15/21 to get a key fob that would not work. Add to that, the parts representation lost the key fob TWICE, failed to communicate, refused/failed to reorder the key & deliver by... Go to site

Facebook - Web Review May 15 2021

I went in yesterday to inquire about buying a used vehicle. I was able to test drive it and then went inside the dealership to talk numbers. I was asked what I wanted to pay and what my plans were to purchase the vehicle. When I told the salesman what my plan was he pretty much didn't believe me. He... Go to site

Google Review May 12 2021

I bought a used vehicle from them. The car had bald tires so the dealership put two brand new tires on the front, and the bald tires on the back. Well; its an AWD, so because the tires didnt match, it messed up my transfer case and transmission. $850+ later, still having issues. Not to mention the... Go to site

Facebook - Web Review May 12 2021

I bought a used vehicle from them. The car had bald tires so the dealership put two brand new tires on the front, and the bald tires on the back. Well; its an AWD, so because the tires didnt match, it messed up my transfer case and transmission. $850+ later, still having issues. Not to mention the... Go to site

Google Review May 11 2021

Terrible customer service, made an appointment a week in advance online, drove for 1.5 hrs to get there just to be told they did not work on our style mercedes. Even when we showed them the printout from there web site showing the appointment for our vehicle and the cost for the service. Very rude... Go to site

Google Review May 08 2021

My Experience At Mercedes Benz Was Nothing Short Of Amazing I Went To Jamie And Told Her Exactly What I Was Looking For . She Went Above & Beyond For Me And Gave We What I Wanted. Definitely Will Be Referring People To Her Go to site

Google Review May 02 2021

Google Review May 01 2021

Jamie Jones was beyond amazing to work with! She helped me and kept me updated every step of the way! Highly highly recommend her and Mercedes-Benz of Little Rock! Go to site

Google Review May 01 2021

Worst Mercedes dealer I've ever dealt with. Absolutely unfair and very rude way of communication. Even though they have the car I want, I'm not going to give him my business just because of the sales managers attitude. Go to site

Google Review April 26 2021

Great experience! Exceptional customer service doing business with Jeff. Go to site

Yelp Review April 22 2021

My car has been in the Little Rock Mercedes Benz shop for two months, they haven't offered a Courtesy car or return phone call to give me an update. For Little Rock Mercedes Benz to be a high-end dealership you would think the customer service would be top-notch. The worst customer service, ever. Go to site

Google Review April 21 2021

Great experience! Exceptional customer service doing business with Jeff. Go to site

Google Review April 19 2021

Very nice card excellent service Go to site

Google Review April 19 2021

Working with Jamie was such a pleasure! I live in Memphis and I really wanted a Mercedes but I couldn't find what I wanted so I called Mercedes in Little Rock and Jamie took my call. She was amazing from the beginning! She showed me all different types of cars until we found the perfect one! I love... Go to site

Google Review April 16 2021

Working with Jamie was such a pleasure! I live in Memphis and I really wanted a Mercedes but I couldn't find what I wanted so I called Mercedes in Little Rock and Jamie took my call. She was amazing from the beginning! She showed me all different types of cars until we found the perfect one! I love... Go to site

Google Review April 13 2021

Very nice card excellent service Go to site

DealerRater Review April 09 2021

Our 2016 Sprinter motorhome was subject to the Mercedes diesel emission recall. It is a 3 1/2 hour drive for us to go to Bentonville and previous air bag recalls had not been very positive experiences. And there are stories on the internet that this recall is taking over two weeks. But we were... Go to site

Facebook - Web Review April 06 2021

I broke my key detector and was charged for things that I did not ask for and paperwork changed to look as if I asked for certain items. The updates and communication was not given or when they were given was completely disrespectful and RACIST. Zayne and Jeremiah dont know me or had never met me... Go to site

Google Review April 05 2021

I am long overdue in posting this review...and it is my first Google Review of any business. However...BJ Henry in the service department at Mercedes-Benz of Little Rock took such extraordinary care of our family during a long & complicated repair that I felt compelled to take time to post a... Go to site

Google Review April 05 2021

I am long overdue in posting this review...and it is my first Google Review of any business. However...BJ Henry in the service department at Mercedes-Benz of Little Rock took such extraordinary care of our family during a long & complicated repair that I felt compelled to take time to post a... Go to site

Google Review April 03 2021

Paul Donahue is man of integrity. Go to site

Google Review April 03 2021

Jamie Jones helped me with my purchase . I live in Chicago.. She made the transition smooth and handled all issues that arose.. Very competent and helpful.. All star employee!! Go to site

Google Review April 03 2021

Jamie Jones did a great job. Super happy with our car and it was nice to have it all detailed and ready to roll. Mercedes in LR is top notch! Go to site

Google Review April 03 2021

Jamie Jones was fantastic. I was looking for a large SUV and she found me a GLE 580. She made sure I got the most out of my Audi that I traded in. She explained everything on the new vehicle, had it detailed and ready before I got there. I just cant say enough great things about her. I recommend... Go to site

Google Review April 03 2021

Great service. Jeff Olm was very helpful and continues to follow up with great care. Go to site

Google Review April 03 2021

Spencer West helped us as we browsed for a new car. He was patient with us and knowledgeable as we looked for a family size SUV. We decided to wait a little bit longer so we can afford our dream car, but we will be back to work with him!! Go to site

Google Review April 02 2021

Google Review March 31 2021

Google Review March 21 2021

Google Review March 18 2021

Jamie Jones helped me with my purchase . I live in Chicago.. She made the transition smooth and handled all issues that arose.. Very competent and helpful.. All star employee!! Go to site

Google Review March 14 2021

Great service. Jeff Olm was very helpful and continues to follow up with great care. Go to site

Google Review March 12 2021

Jamie Jones did a great job. Super happy with our car and it was nice to have it all detailed and ready to roll. Mercedes in LR is top notch! Go to site

Google Review March 10 2021

Jamie Jones was fantastic. I was looking for a large SUV and she found me a GLE 580. She made sure I got the most out of my Audi that I traded in. She explained everything on the new vehicle, had it detailed and ready before I got there. I just cant say enough great things about her. I recommend... Go to site

Google Review March 06 2021

Spencer West helped us as we browsed for a new car. He was patient with us and knowledgeable as we looked for a family size SUV. We decided to wait a little bit longer so we can afford our dream car, but we will be back to work with him!! Go to site

Google Review March 06 2021

Paul Donahue is man of integrity. Go to site

Google Review March 03 2021

Jamie Jones was awesome! She has great customer service, doesnt beat around the bush, and shes hilarious! I would most definitely recommend letting her help you purchase your dream vehicle.Thanks for your help Jamie! Go to site

Google Review March 03 2021

Jamie Jones was awesome! She has great customer service, doesnt beat around the bush, and shes hilarious! I would most definitely recommend letting her help you purchase your dream vehicle.Thanks for your help Jamie! Go to site

Google Review March 03 2021

Took my new car in for service squealing brakes I was told on phone they would change to ensure my safety. They told my husband they were just gonna put some paste on them to fix. FYI the paste didnt fix them!!! Still squealing just as bad! Took them 2 weeks to just put paste on brakes. I have a... Go to site

Google Review March 03 2021

Jamie is A Great Sales Person at Mercedes Benz! She is very Personable she got the deal done!! Thank You so much Jamie Your The Best!!!! Go to site

Google Review March 03 2021

Spencer West was the worst sales person I've ever had to deal with. Saw him on tiktok figures I'd come in. Nah fam, he just acted like a stuck up celeb with his all of 76 followers roflmao. Go to site

Google Review March 03 2021

I came in the Mercedes dealership with questions and concern about my company car & Jamie Jones immediately greeted me with a smile and understanding to my concerns. She helped me with searching my vehicles information and got all my questions answered. Its always a pleasure receiving great customer... Go to site

Facebook - Web Review March 04 2021

Pretty quick service today,about an hour. Go to site

Google Review March 02 2021

Google Review February 27 2021

Spencer West was the worst sales person I've ever had to deal with. Saw him on tiktok figures I'd come in. Nah fam, he just acted like a stuck up celeb with his all of 76 followers roflmao. Go to site

Google Review February 22 2021

Jamie is A Great Sales Person at Mercedes Benz! She is very Personable she got the deal done!! Thank You so much Jamie Your The Best!!!! Go to site

Google Review February 17 2021

I came in the Mercedes dealership with questions and concern about my company car & Jamie Jones immediately greeted me with a smile and understanding to my concerns. She helped me with searching my vehicles information and got all my questions answered. Its always a pleasure receiving great customer... Go to site

Google Review February 17 2021

Took my new car in for service squealing brakes I was told on phone they would change to ensure my safety. They told my husband they were just gonna put some paste on them to fix. FYI the paste didnt fix them!!! Still squealing just as bad! Took them 2 weeks to just put paste on brakes. I have a... Go to site

Facebook - Web Review February 14 2021

Sad My high performance, high dollar car gets lots of looks because the brakes squeal very loud when I stop. Took it in for service only 2000 Miles on it. They slapped some paste on my brake pads and said they were fixed. After keeping for 2 weeks and me having to drive 3 hours one way they still... Go to site