Google Review June 24 2019
Google Review June 21 2019
Google Review June 15 2019
Google Review June 14 2019
Just recently purchased a car at this dealership with Jerrold. He is on of the best car sales people I've ever been around. He doesn't push anything on you too much and is very helpful with showing new features on cars. Will definitely go back to him for my next car! Go to site
CarGurus Review June 13 2019
Matt is one of the best salespersons that I have ever dealt with. Go to site
Google Review June 09 2019
Great service. Stephen Robinson and his team were fantastic and resolved my issues. Go to site
Yelp Review June 08 2019
Bought a New 2019 MB GLC300 from Mercedes Benz of Little Rock in May. Dealt with Patti Railey, she is a "class act". Overall my whole dealership experience was 5 stars. Will recommend to all of my friends. Go to site
Google Review June 01 2019
Google Review May 29 2019
Best Mercedes dealership in Little Rock. Go to site
Google Review May 29 2019
Great Customer Service and Knowledgeable Staff makes for painless maintenance service. Go to site
Cars.com Review May 29 2019
Did my financing online had my vehicle shipped...process took (2) days .. . Go to site
Facebook - Web Review May 28 2019
Great service! Patti was very pleasant and patient with us. Love my Mini Countryman!!! Go to site
DealerRater Review May 26 2019
Had a check engine light come on within minutes of leaving the dealership. The entire staff bent over backwards to get it resolved, including coming to my home, picking the car up and letting me use a loaner for a week. My salesman, finance manager and service rep were fantastic. This is the... Go to site
Google Review May 23 2019
Facebook - Web Review May 23 2019
if you didn't buy your car from there, do not take it there, do not have mercedes roadside assistance take it there.. went in for a flat tire because they said I had to bring the car in for the lug key, which, come to find out, my car doesn'teven have, nor did it have them on it when it was... Go to site
Facebook - Web Review May 23 2019
Service department is a HUGE joke! Extremely unprofessional. I did not authorize them to do any work to my vehicle and when I picked it up, parts were missing. They claim it arrived that way but Im pretty sure I wouldve noticed the noise difference with the catalytic converter missing prior to it... Go to site
Google Review May 21 2019
1st visit so far. Good service Go to site
DealerRater Review May 21 2019
When you go in for an oil change their service is fast friendly and you also get your car washed and vacuumed. No high pitched sales pressure either. Go to site
Google Review May 20 2019
Steven Robinson help me order a key and help with my other questions I had Go to site
DealerRater Review May 19 2019
Our salesman Joey Sullivan was amazing from start to finish! We couldn't be happier with our new car and this was the first and only stress-free car buying experience. Go to site
DealerRater Review May 18 2019
My check in process was fast... I enjoyed a chocolate chip muffin while I waited.. the associate gave me updates on my vehicle while I waited.. I appreciated it. They washed my vehicle as a courtesy... love it.. Go to site
DealerRater Review May 18 2019
We purchased a 2017 GMC Acadia last week. We were treated like they actually cared that we were there. Bj Henry, and David Wheeler both did a great job. Go to site
DealerRater Review May 18 2019
Because this is our only car, a loaner is required. Josh provided a timely loaner, the maintenance was completed the same afternoon. Joshs name definitely should be included with Allen and Kim. He continued the same excellent service that I expect at Mercedes. Go to site
DealerRater Review May 18 2019
Our buying experience at Mercedes Benz-Little Rock was second to none. It was a dream that came true, with the help of our friendly sales associate Ron MacAulay whose customer service after the sale has been outstanding. Mr. Steve Roscoe, who introduced himself early, reaffirmed the commitment to... Go to site
Google Review May 18 2019
My husband and I went into the dealership to just "look" at the new 2020 GLE 350... BJ Henry gave us a test drive, did his magic, and literally within a couple of hours, I got to drive my new ride to its permanent home! BJ was friendly, knowledgeable, and genuinely interested in making my experience... Go to site
DealerRater Review May 17 2019
In our 19 years of working with this dealership on 6 different MBs we have not had any negative experiences. They are great to work with and we will continue. Go to site
DealerRater Review May 17 2019
Pattie (sales lady) was fantastic with communication and stayed late! Gm David will do all he can to help and very friendly! Would buy from ANY TIME! Go to site
DealerRater Review May 17 2019
Great service and very friendly staff. They always exceed my expectations. Thank you for all that you do and for taking great care of my vehicle. Go to site
Yelp Review May 17 2019
Like the other ones that posted already, this is the worst dealership and service department I have ever been. Service advisors really sucks and you can call this Mercedes Benz stealership. Never going to buy another Mercedes from here. I will buy Lexus or other brands like Maserati. Go to site
Google Review May 17 2019
Awesome experience! BJ Henry helpedus with our surprise purchase of a car for our daughter and then when we arrived with her he had a special sign and a big bow! Go to site
DealerRater Review May 16 2019
I have been a repeat customer for over 20 years. The staff and service people have always been courteous and helpful each time I visit the dealership. Go to site
DealerRater Review May 16 2019
Now standing service and very friendly staff made my by experience good. Dealership named work to find the deal that was good for me as well as good for the dealership. Go to site
DealerRater Review May 14 2019
Everyone was very nice and service was great...the coffee and snacks were also good and thank u for the car wash....I have always had my car serviced in LOS ANGELES..I moved here not expecting the same great service ..but it was awesome!!! Diane Go to site
DealerRater Review May 14 2019
Great service. No complaints. They took care of my request timely and had excellent customer service. And tried to sell me a new car. :). Wonderful experience as aways. Go to site
DealerRater Review May 14 2019
Service rep friendly and to point as to what was done to my car. Loner car nice and waiting lounge was very nice including drinks and popcorn Go to site
DealerRater Review May 11 2019
Excellent customer service. Thank you Patti for the way you treated me when I bought my lovely GLS. I love my car and happy to get it. Go to site
DealerRater Review May 11 2019
Stephen is an excellent staff and represents the dealership well. He was very courteous and patient in answering all of my questions. He is very knowledgeable and he advised me well concerning the maintenance of my car. Go to site
DealerRater Review May 11 2019
I had a scheduled maintenance appointment and my car was taken in promptly. I received a loaner car to use while my car was being serviced. Everyone I encountered that day at Little Rock Mercedes was gracious and professional and contributed to a very pleasant experience. Go to site
DealerRater Review May 11 2019
Excellent service! Thank you Kym and staff!! I was able to get an appointment quickly and service my car. I felt really great working with Kym. Y'all have an excellent staff. Thank you!! Go to site
DealerRater Review May 11 2019
BJ was extremely helpful in the purchase of a used car for our daughter. The dealership was very pleasant to do business with! Thank you Go to site
Google Review May 10 2019
I just want to start off by saying I thank GOD for the opportunity to finally write a review on the Mercedes Benz site. I finally purchased myself a Mercedes BenzGLC300 for Mothers Day to myself but it took me a year and I remember coming in a meeting my salesman BJ Henry and telling him I will... Go to site
DealerRater Review May 10 2019
The service was fast and sufficient. I highly recommend the service dept. The wait was not very long. I appreciate the fact that Saturday was an option to get the car serviced. Go to site
DealerRater Review May 09 2019
First time with dealership. Making an appointment went smoothly. Reminders of appointment time were sent by text and email. Checking in and description of service desired went smoothly. Allen, service writer, took my information quickly and after reviewing what was needed for this service call... Go to site
DealerRater Review May 09 2019
Kym is terrific! Always a pleasure to work with. Joey took my calls and responded promptly to texts long after the dealership had closed. Hes great as well!! Go to site
Google Review May 09 2019
Google Review May 09 2019
DealerRater Review May 08 2019
Staff was professional and attentive to my needs. I was in a hurry and all three worked to get me through the process quickly. Trade in value was reasonable and I was shown controls in a similar merc while mine was prepared to leave. This is my 2nd purchase from dealer and I will be back. Go to site
DealerRater Review May 08 2019
We have been doing business with mercedes Benz of Little Rock for 25 years in that time we have bought almost a car a year . Steve Roscoe was our first salesman. He will always be our first choice. Alan has been our service guy. They are two of the nicest people ever . No matter what request we... Go to site
DealerRater Review May 08 2019
I had another great experience at the dealership. Kym Phillips was extremely nice and made sure I had everything I needed to make my day pleasurable. Go to site
Google Review May 07 2019
DealerRater Review May 07 2019
They seem to do good work, are (in my experience) friendly, and they've been able to resolve what problems I've brought them thus far. 4/5 for two reasons, it's difficult getting in touch with staff over the phone and at times I have had to prompt employees on what they should do next to resolve a... Go to site
Google Review May 06 2019
See automated response below Go to site
DealerRater Review May 05 2019
Overall, Im happy with your service. However, the service rep who handled my case lacks the customer service skills required for a luxury service. She lacks a friendly demeanor and willingness to help. Its as if she were too busy to help throughout the process. When asked if there was a loaner car,... Go to site
DealerRater Review May 05 2019
During the past 45 years I have purchased seven automobiles, both new and preowned from this dealership. The sales and service experiences have been totally satisfactory . Go to site
DealerRater Review May 05 2019
I started my search for a car online. I was fortunate enough to work with Joey. We started off working over the phone . He sent me several cars to look at. When I came to the dealership, he showed me others as well. He was very knowledgeable about the difference in the cars. He made sure we left... Go to site
Google Review May 05 2019
Got my first car here today, & everything went great! Workers are super helpful and polite. Best place to buy a car for sure. Go to site
DealerRater Review May 04 2019
I drove from Texas to pick up a vehicle. Everyone was nice and provided an excellent experience. Even after experiencing some issues with the vehicle afterward, Steve and Joey helped me through it all. Thanks guys you Rock!!! Go to site
DealerRater Review May 03 2019
My problem was simple, it was my horn, it wouldn't working. They diagnosed and corrected the problem,I'm pleased with the service I receiced. Go to site
DealerRater Review May 02 2019
Great teamwork with excellent customer service. My experience was very smooth and successful . I would definitely recommend them to someone looking to purchase a luxury vehicle. Go to site
DealerRater Review May 02 2019
David was excellent to work with. I was looking for a vehicle for my daughter. He was transparent and accessible. When we arrived at the dealership after a long drive, they had all the paperwork together and were a pleasure to work with from a final test drive to financing. Matthew and Victor... Go to site
Cars.com Review May 02 2019
Annual service was excellent and loaner car was very much appreciated Go to site
Cars.com Review May 02 2019
very nice dealership with great customer care. courtesy cars always available Go to site
Google Review May 02 2019
The office was very pleasant to work with. They answered my questions immediately and enjoyed running all the gterat featured through with me. Matthew knows his cars well and went out of his way to encourage me to get my Mercrdes SUV. It rides like a dream! Go to site
DealerRater Review May 01 2019
Allen Blair had to be called to see if parts were in, called for service progress and called to see if the job was completed. Go to site
DealerRater Review May 01 2019
Good dealership helpful great service center. Always considerate of my schedule. Excellent loaner cars. Location good convenient from interstate. I dont live near but with loaner can always find something to do. Go to site
DealerRater Review May 01 2019
My service experience was very good. The service rep Josh went above and beyond to provide the best support and professional suggestions to me for my car repairs. Go to site
DealerRater Review May 01 2019
Mercedes Benz of LR works hard to satisfies the customers. He call to inform me when my vehicle was ready. Also, if any thing else is needed they call to get my permission before it is done. Go to site
DealerRater Review May 01 2019
Overall subpar service all around. I will drive to Conway before I return to this location. I initially Submitted a service request online after 3 days of no response I decided to call to schedule an appointment for service. The first available appointment was made for a week late. I had my vehicle... Go to site
DealerRater Review April 30 2019
Very accommodating with a loaner car.. a little bit slow on keeping my car but my overall experience was great. Allen was very nice to work with and explained what was done to my car. Go to site
DealerRater Review April 30 2019
Everyone was friendly and helpful. My salesman was BJ Henry. He was well informed, helpful and above all not pushy. I spoke with BJ late Friday afternoon regarding a Chevrolet Suburban I had seen on Carfax. Told him I was very interested in seeing this car, but explained due to business obligations... Go to site
DealerRater Review April 30 2019
Outstanding car buying experience. David Kelly and Patti Railey attention to detail, knowledge and friendliness made the trip from South Carolina worth it to get our CPO GLE 350. Thanks again for the excellent service. Go to site
DealerRater Review April 30 2019
Great service...they did what they said they would do and worked around my schedule for my convenience. Thanks for all your help MB Little Rock! Go to site
Cars.com Review April 29 2019
Not everything was done when brought SUV in. I live 3 hours away and will have to take off again to bring back. Nice workers, clean facility. Have recommended this to future customers to buy here. Go to site
Google Review April 29 2019
Dry prompt and clean dealership Go to site
DealerRater Review April 28 2019
This was my second time going to get my car serviced, but the first time I felt like the service provided was all around an A+!!! Stephen Robinson is an amazing advisor that listened and made sure what I needed and wanted was taken care of! Excellent customer service and no delays!! Truly... Go to site
DealerRater Review April 28 2019
There is a Mercedes dealership 50 minutes from me but I drive the 2.5 hours for this exceptional service. Sales and service is awesome Go to site
DealerRater Review April 28 2019
Got great service from check in to loaner vehicle; from General Manager contacting me on Sunday to work me in to my service representative (Ms. Kym) taking care of the details and arranging for me to pick up my vehicle on Sunday. Highly recommended Go to site
Facebook - Web Review April 28 2019
The professionalism and friendliness of the staff Go to site
Google Review April 27 2019
Everything went very well. I have owned the same model 2 vehicles ago so the learning curve was very short. This was my 24th MB since 1963. The sales person has served my family before, so I asked for her when contacted MB of LR. I have only one observation regarding the vehicle; it seems to... Go to site
Google Review April 27 2019
The staff in Service and Sales are very friendly, professional and detail. Beverly Go to site
Cars.com Review April 27 2019
Great Service , professional experience staff dependable helpful Go to site
DealerRater Review April 27 2019
Excellent customer care continues to make buying and servicing a pleasure- a good product helps with the first sale; good service keeps the customer loyal to the dealership and the brand. Go to site
DealerRater Review April 27 2019
The only place Id take my Mercedes in for service. Service representative is accommodating and detailed. Technicians do honest work and offer test drives to thoroughly examine any concerns. Go to site
Cars.com Review April 27 2019
My backup camera stopped working. Come to find out, we purchased this Mercedes from a dealer in Fayetteville, and the camera was after market. Consequently, it couldn?t be fixed and the rep wasn?t able to provide a contact for repair. I?m still without a backup camera. Go to site
Google Review April 27 2019
They could not have been nicer. I was treated fairly and with respect. The vehicle I purchased was a used high performance car that was not manufactured by Mercedes. After the sale, a problem was discovered that required the original manufacturer to correct. Mercedes Benz of Little Rock, could have... Go to site
DealerRater Review April 26 2019
Great service wait time wasnt bad. Love refreshments while waiting. Friendly atmosphere. Steven was very professional explaining all things my car was serviced for and need. Will visit again. Go to site
Google Review April 26 2019
DealerRater Review April 25 2019
Customer Service was exceptional!!! With kind of money that I spend at a Mercedes Benz Dealership for service on my Mercedes Benz SUV, being treated like a valuable customer is very, very important to me! Go to site
Google Review April 24 2019
I just want to say thank you Mercedes-Benz but i just want to give a special thanks to my Sales consultant BJ Henry youre awesome thanks a bunch for your professionalism and product knowledge on the brand. If anyone is thinking about the Mercedes-Benz brand please go see BJ Henry he is great!!! Im... Go to site
Cars.com Review April 24 2019
Each time I go to have my car worked on, I'm not offered a loaner car. I live an hour and a half away so when I travel to have my vehicle serviced, I'm usually also going to doctor appointments. I have asked about this several time why it's so hard to get a loaner. They tell me well you have to... Go to site
DealerRater Review April 24 2019
my wife and i were made immediately made welcome. everyone we dealt with were courteous and helpful. no uncomfortable sales pressure was ever applied. we have previously purchased a car from this dealership and wanted to come back.for another. Go to site
DealerRater Review April 24 2019
Overall excellent service. My car was towed to dealership on the weekend received by Josh on Saturday. It was passed on to Kim on Monday at customer request. I received speedy service which was expedited by Kim. Great team work. Go to site
Facebook - Web Review April 23 2019
Very please with the Service. Needed work done on my vehicle and I was given a vehicle to drive with no hassle. The Environment was friendly and the staff was Great! Steven In service is the Man. Took care of me and for that I will recommend and receive more services at this location. Thanks again. Go to site
DealerRater Review April 23 2019
The people we dealt with yesterday all provided exceptional customer service. Our questions were answered - we didnt feel pressured to buy. Once again we experienced the service weve come to expect at this dealership. I think this helped us decide to go ahead with purchasing a new vehicle - although... Go to site
DealerRater Review April 23 2019
Sun roof is making a NEW crazy noise since you had the motor replaced. Ive called and mentioned it twice now. Someone even called me, I told her about it, and no return call. WHY.? You have some great employees and some not so great. PLEASE FIX MY CAR. Id love to give better ratings. Go to site
DealerRater Review April 23 2019
We have been coming here for years and have bought several cars. Our experience with Patti Railey is always easy and perfect. She walked us through the car perfectly and is perfect at her job. Overall the experience was great. Go to site
DealerRater Review April 23 2019
BJ and the sales manager were great. Financing was also great. No complaints. I have bought many cars, but this was by far the best (and fastest) experience I have ever had. Go to site
DealerRater Review April 23 2019
Very friendly and helpful staff, I dealt with BJ salesman, Holly- receptionist , Carey-finance and Allen-service advisor. They answered all my questions (even if I asked a few questions over and over) BJ showed me how everything worked on my car, set up all the stuff on my phone for me and had me... Go to site
DealerRater Review April 23 2019
I have purchased 5 vehicles from this dealership and every time the service I receive goes well above any and all expectations. Joey Sullivan, my sales associate did a GREAT job and made the car purchase process smooth and enjoyable. Go to site
Google Review April 23 2019
Had an electrical problem issue and the dealership did a good job repairing it and coordinating with the warranty company. Only issue I had was with timing. No appointments were available for 6 days so I had to make due during that time while I wait, and when my 730am appointment day arrived I... Go to site
Cars.com Review April 22 2019
Our service rep, Kym really cares that we are taken care of and in a timely manner. We appreciate her and this dealership. Go to site
DealerRater Review April 22 2019
Test drove a GLK that I really liked but wasnt ready to buy. After a couple of hours, I couldnt get it off my mind and called my associate Jerrold about 6 pm. I told him I could come back the next day since it was almost closing time. He was able to not only get an entire squad to stay over for us... Go to site
Google Review April 22 2019
Google Review April 20 2019
DealerRater Review April 20 2019
Its always a delight to run into my sales lady Patty she has sold me two Mercedes now and looking forward to a third in a few years. Go to site
Cars.com Review April 19 2019
I took my Mercedes glc300 in for an oil change. It has just fallen out of warranty by 237 miles. They broke the computer and it took them 5 hours to fix it and then they said it may happen again and that it was a glitch when they tried to reset the time for the next service. They then tried to... Go to site
DealerRater Review April 19 2019
Dealership clean every one was very friendly on time did not have to wait. There was free coffee and wi fi just a nice place to visit while car was being serviced Go to site
DealerRater Review April 19 2019
As my GLK 350 required its A3 service. Work was completed on the tailgate motor. I verbalized concerns regarding the condition of the cargo area to Mr Brown who met me at my office to pick up my vehicle and provide me with a courtesy car; remedied the areas of concern and returned my vehicle the... Go to site
Google Review April 19 2019
Cars.com Review April 19 2019
As my wife and I commented to each other as we left, this was the nicest and easiest car buying experience we've can remember having. No pressure and total concern for what was best for us. Go to site
Cars.com Review April 19 2019
Excellent experience professional staff. Best sales associate I?ve ever dealt with. She was efficient, knowledgeable,, professional and took the time to listen to what I was saying! This is wha5 I experience with everyone I delt with including the finance team and even the reception staff. Go to site
Cars.com Review April 19 2019
I had an oil change, and a recall request completed on my car. I had a great experience Go to site
Cars.com Review April 19 2019
The second oil change was not good. The person who answered the phone in the service department was impatient. The lady talked to me on the phone and someone else in the department . Her phone skills weren?t the best. The guy who signs out the loaner cars wasn?t eager to help. This was the worst... Go to site
Google Review April 18 2019
Good experience Go to site
Cars.com Review April 18 2019
Great first time service and experience and I will be looking forward to a long lasting relationship with Mercedes benz of Little Rock Go to site
Cars.com Review April 18 2019
Great customer services, clean store, fast services. Go to site
DealerRater Review April 18 2019
Took a length of time and a few visits but the staff finally found the issue with the A/C. while in the shop to address some air bag related items the a/c finally failed for them as it had for me on a couple occasions. Glad to have the gremlins resolved. Go to site
DealerRater Review April 18 2019
While we were there were given a vehicle to use while our vehicle was being serviced. When we returned we had a key made for one of our other vehicles. Go to site
DealerRater Review April 18 2019
Great work. Work done on time. Friendly staff. Kept informed. Would recomend to family and friends. Will return fo any other needs. Great work guys. Go to site
Cars.com Review April 17 2019
As always, Stephen makes it easy to schedule an appointment and communicates promptly regarding the servicing of my car! Go to site
Cars.com Review April 17 2019
Great people to deal with, very Professional and knowledgeable! Go to site
Google Review April 16 2019
Bought oneGreat buy. Sales team is excellent. The moment I stepped out my old vehicle they made me feel like I was in the right place shopping. I love my new car! Go to site
Cars.com Review April 16 2019
Great buy. Sales team is excellent. The moment I stepped out my old vehicle they made me feel like I was in the right place shopping. I love my new car! Go to site
Google Review April 16 2019
Jerrold from Mercedes-Benz was great to work with on purchasing our new Mercedes. Very professional and knowledgeable. Understand the product and quality of the Mercedes brand. I would highly recommend the dealership and Jerrold as well. Go to site
Cars.com Review April 16 2019
Jerrold was great to work with, Very knowledgeable and professional. If you are in the market for a new Mercedes, talk the Jerrold. Go to site
DealerRater Review April 16 2019
The entire car buying experience at Mercedes Benz of Little Rock could not have been better. Our salesman, Matthew, could not have been more knowledgeable. This dealership exceeds the incredibly high value of their product and sets the standard for auto buying. Go to site
Google Review April 16 2019
Excellent service!!! My advisor was very helpful, a pleasure to work with. Go to site
Cars.com Review April 16 2019
Return vehicle for the second time in a week for the same issue. First time they kept vehicle for 2 weeks. Go to site
Google Review April 16 2019
Google Review April 15 2019
Cars.com Review April 15 2019
I bought a Hyundai Accent. The process was smooth. Everyone I encountered was friendly and truly cared about my buying experience. Go to site
Cars.com Review April 15 2019
Service was fine, but the price of routine MB service continues to be extremely high compared to most American models. I will probably not buy another MB for that reason. Go to site
Google Review April 15 2019
DealerRater Review April 15 2019
Was kept informed about my vehicle, when completed, price for repair and was all performed in a very timely matter. That was good and very much appreciated. Thanks, Thomas Go to site
Google Review April 15 2019
A rodent got into my garage kept car during the winter. With bait he died outside the car, but he had pooped (just pelets) and urinated in the cabin. I had the car detail cleaned at Splash Carwash. It was better. Then they said I needed to find a detailer with an "extractor" for best results. I... Go to site
Cars.com Review April 15 2019
I received a Service A which includes a tire rotation among a host of other things. All services were acceptable; however, the technician did not check the tire pressure upon rotating my tires and as a result my pressure gage came on and I had to return my car to have the pressure corrected. The... Go to site
Facebook - Web Review April 15 2019
Great service from making the appointment until delivery after service. I just have no concerns related to my car being ready for a road trip at a moments notice because everything is checked and ready. Go to site
Cars.com Review April 15 2019
The customer experience was hands down one of the absolute best...buying process was superb! Go to site
Cars.com Review April 15 2019
Best in town; great service operation. Service is well organized, timely and customer oriented. Complimentary cars are very nice. Go to site
Google Review April 15 2019
The service team is always kind and efficient. Kym is a jewel. Go to site
DealerRater Review April 13 2019
The staff was very professional, helpful and friendly. I received immediate service upon my arrival to the dealership. The service was performed in a very timely manner. Go to site
DealerRater Review April 13 2019
Quick in and out service. I was also able to schedule the service only 1 day prior to appointment! Josh was the service representative I worked with on that day. Go to site
DealerRater Review April 11 2019
I got an oil change and it was done well. I needed my airbag replaced for the recall but the part was pending. Overall good service. Go to site
DealerRater Review April 11 2019
Pleasant and very helpful. Make sure you are a satisfied customer. Enjoyed refreshments while waiting. They keep you updated while waiting and make sure you are ok. Go to site
DealerRater Review April 11 2019
Stephen Robinson took good care of my service and was very professional, experienced, courteous. I appreciate Stephen and the excellent car I have. Thank you. Go to site
DealerRater Review April 11 2019
Took my car to have it serviced on 4/9/19 and left with a busted seat that I Did Not Have!!!when I came Go to site
DealerRater Review April 09 2019
Service was courteous prompt efficient Word word word word word word word Word word word word word word word Word word word word word word Go to site
Google Review April 09 2019
DealerRater Review April 07 2019
Fantastic experience. Exactly what you expect from this level of dealership. Everyone I worked with went above and beyond to make sure I was taken care of. Go to site
DealerRater Review April 07 2019
Matt was one of the best salesmen Ive ever worked with. He was very knowledgeable about the car and Mercedes in general. Victor was also a great help in making the buying process quick and efficient. Go to site
DealerRater Review April 07 2019
Kim is friendly, easy to work with and has assisted me twice when I found myself in difficult situations. She explained issues with the engine so I could get a full picture. Go to site
DealerRater Review April 07 2019
Took 2 weeks to replace a charcoal canister and shut off valve. Had to wait for approval for warranty service also for parts to be delivered. On Wednesday of the second week could not get any one to return my calls to get a status update. Finally left message for the manager. Called again later... Go to site
DealerRater Review April 06 2019
Jerrold did a great job helping my wife and I pick out our new vehicle. He was very friendly and knowledgeable. Mr Kelly was also great with helping us also. Carey completed the financial part, he to was also very friendly and helpful. Keep up the great work guys. Go to site
DealerRater Review April 06 2019
Mercedes of Little Rock totally dropped the ball. I was expecting best in class 2nd to none service from Mercedes. They could learn from Lexus. Go to site
DealerRater Review April 05 2019
Part of the reason I choose Mercedes-Benz is for the ease of setting up an appointment and because I get a loaner car to drive while waiting on my car to be worked on. The dealership in Little Rock is state of art and much better than anywhere else in town. Everybody at the Little Rock dealership is... Go to site
DealerRater Review April 05 2019
Service associate was friendly, professional and knowledgeable. Enjoy meeting him and the job was well done. I would recommend Riverside Motors to my Friends and family. Go to site
DealerRater Review April 05 2019
Service was quick and efficient.Kym Phillips is always pleasant and gracious (not overbearing as some other brand service managers I've dealt with) great as always.thanks again Kym. Go to site
DealerRater Review April 05 2019
We had a very easy process and were never pressured for anything. Customer service was amazing and they are quick when making the deals and processing. So happy i didnt have to spend a full day just merely a few hours. I will definitely use them again in future. Go to site
Yelp Review April 04 2019
Bought a car from these guys on Monday 4/1/2019 Weds. 4/3/2019 it's running "Hot" The vehicle was shipped over to me in Memphis, the transport driver parked the vehicle in my drive , but I notice he had an bottle of coolant in my car ,he then told me my coolant was low so he took the bottle of... Go to site
DealerRater Review April 04 2019
Bought an used vehicle on Monday to have shipped to Memphis salesman S. Vick very nice to work w/ the process went at a fast pace . Go to site
DealerRater Review April 03 2019
I have worked with Kym Phillps for a few years now - she is the best service advisor - EVER! The atmosphere at MBoLR is friendly. The waiting area has nice seating and there is a snack bar for the customers. I made an appointment for service. I got in and out in a very short period of time. ... Go to site
DealerRater Review April 02 2019
We spent two weeks looking at various models, and the agent and manager were very patient. They were able to get a vehicle from out of state for us to drive, and we ended up buying that vehicle. Go to site
DealerRater Review April 02 2019
I couldn't make the trip to Little Rock so Carey helped me gain access to my vehicle. Joe and Shane delivered my vehicle and I am very pleased with everyone's caring, friendship and willingness to help me!! Go to site
CarGurus Review April 01 2019
Responsive via email. Go to site
DealerRater Review March 31 2019
Ordered car. Arrived as ordered. Paul spent time helping us with the changes made since our last S Class. Everyone was very friendly and professional. Go to site
DealerRater Review March 31 2019
We had a very pleasant salesman and manager to work with at this dealership. We drove several vehicles, and they actually got a model from out of town for us to drive. They let us take two weeks to make our decision and never applied any real pressure. Go to site
DealerRater Review March 31 2019
My first Experience was great! I look forward to maintaining a relationship with MB.. However this is my first ownership of a MB and they were very helpful and informative.. Go to site
DealerRater Review March 31 2019
Kym Phillip's was excellent in the service department. She was very courteous and professional. I will definitely be back for all my servicing needs. Great job Go to site
DealerRater Review March 31 2019
The customer service that was delivered was outstanding! Stephen Handle all of my concerns about the service of my C450. Great job Stephen and Ricky!! Go to site
DealerRater Review March 31 2019
Brought car in for oil change and they broke my computer. Then they denied it and tried to charge me. It took 5 hours for them to fix the computer and they vfc said it might happen again. They called it a glitch. I didn't have a glitch before I brought it in so I'm suspicious that they broke my car,... Go to site
Google Review March 30 2019
Bought one Go to site
DealerRater Review March 30 2019
Excellent job of finding cause of problem. The mechanic noted problem dry rotting tires. Went tire place and they were about separate. Appreciated his response to detail. Go to site
DealerRater Review March 30 2019
Got a second screw in another tire. MB provided roadside assistance to change to spare, dealer replaced next day. Enjoyed chatting with other MB owner about his 2005 550 SL. Go to site
DealerRater Review March 30 2019
Joey Sullivan and Carey Gabito were so friendly, funny, helpful, non pressure! I was extremely impressed. Both of them are employees you would want to do anything to keep. Go to site
Google Review March 29 2019
My car buying experience was better because of the service BJ Henry provided. I never felt that I was just another sale and thats definitely appreciated! Go to site
Google Review March 29 2019
BJ Henry is an amazing asset to your company. His customer care is outstanding. He is always going above and beyond. Best car sales experience I have ever had. Ever! I plan to buy my next Mercedes from BJ as well. Go to site
DealerRater Review March 29 2019
Everyone made us feel like they were working for us and not Mercedes. Our salesman Victor was straight forward and took great care to listen to what we wanted. Our sales manager David was super friendly and very easy to deal with. Carey the finance manager was simply the best we ever experienced.... Go to site
DealerRater Review March 28 2019
Mr Allen is a true professional. He extended his already long day to insure that I was given nothing less than the First Class service that one would expect at a mercedes benz dealership. Mr. Allen exhibited True product knowledge, never ending patience and a willingness to answer all of my... Go to site
DealerRater Review March 28 2019
Each time I come to MBoLR I am always greeted by friendly people who seem to truly enjoy their jobs. They fit together like a family. I have worked with Kym Phillips many times. She's like a best friend who takes care of my car as if it were here own. She always makes me feel like I'm her only... Go to site
DealerRater Review March 28 2019
Couteous service and great fascility are my first impressions on trying this new dealership. Got everything done and more. Only constructive comments; you need to update the service hours on the web site it says you open at 8:30 when it should say 7:30? Promote your coutousy shuttle service, I wish... Go to site
Google Review March 28 2019
Each time I come to MBoLR I am always greeted by friendly people who seem to truly enjoy their jobs. They fit together like a family. I have worked with Kym Phillips many times. She's like a best friend who takes care of my car as if it were here own. She always makes me feel like I'm her only... Go to site
Google Review March 27 2019
Customer service was great and plus that took me in after the cut off time. Showing gratitude to the military Go to site
Google Review March 27 2019
DealerRater Review March 27 2019
I have always have a very good experience with this service team. They always provide me with a loaner and are friendly people. I would recommend them to my friends. Go to site
DealerRater Review March 27 2019
Bought a used vehicle but the experience was vet good. No hassle and very straightforward. Financing was good. No problems. Appreciate all the care given. Go to site
DealerRater Review March 27 2019
Allen has been our SUV for while, he continues to exceed all my expectations, appreciate his timely communication and advise. All in all we like Mercedes of Little Rock. Go to site
DealerRater Review March 27 2019
I have done business with this dealership for years. They have never let me down! Would recommend them to anyone who owns a Mercedes. Excellent Go to site
Google Review March 26 2019
At first, information about drive in service was incorrect, but after talking to the service manager, everything was provided at a timely and efficient matter. Go to site
DealerRater Review March 26 2019
It was evident he was knowledgeable about the Mercedes Benz company and represented the brand well by his professionalism, punctuality, and availability...Mercedes is blessed to have an upstanding individual like Jerrold on their team... thanks again! Go to site
DealerRater Review March 26 2019
My car buying experience exceeded my expectations beyond... Not only did he make my car buying experience hassle free, he was honest and transparent, which I feel are missing virtues in any business dealing with sales. It can be difficult to earn the trust of the customer because of the nature of... Go to site
DealerRater Review March 26 2019
I have been a Mercedes customer for a long time and always go to LR Mercedes for servicing. I must say, the service department is declining in service. I have to call to check on the status of my vehicle and too often, my requests is misunderstood so when I arrive with my vehicle, I have to correct... Go to site
DealerRater Review March 24 2019
Customer service is at besit's best. Everyone I interacted with at the dealership were very courteous and professional. They made me feel welcome and treated me as a first class customer! I always enjoy my visits there! Go to site
DealerRater Review March 24 2019
She must have had a bad day, she treated me poorly and with a bad attitude. Normally she is appropriate, but not today. If I could go some where else I would. Go to site
Google Review March 23 2019
Easy buying experience. Associate were very friendly, courteous, and respectful. Our salesman, BJ Henry, was great to work with and we could asked for a more polite and courteous person Go to site
DealerRater Review March 23 2019
Brought our E 350 Cabriolet in for the A service, GPS map update, & full detail. Your service writer, Stephen Robinson, was very professional & made sure every thing was completed to my satisfaction. Go to site
DealerRater Review March 21 2019
MZB of Little Rock consistently provides exceptional service. I have been to many dealerships over the years but this one stands head and shoulders above the others based on the high quality service they provide. I had small issue with my recent service and Stephen made things right immediately. Go to site
DealerRater Review March 21 2019
I was very pleased that the repairs were made in short order with short notice. Stephan was very helpful. But Im very unhappy with this review form. Go to site
Google Review March 20 2019
Had a Service A. Good service and quick. Go to site
DealerRater Review March 19 2019
The salesman was great and purchasing was quick and easy. Jerrold was the very best salesperson I've ever dealt with when buying a car. Go to site
Google Review March 18 2019
No Problems With Them Go to site
DealerRater Review March 17 2019
I have been a Mercedes Benz of Little Rock customer for many years. I have visited dealerships in cities where there are other dealerships in one area. Despite there is only one dealership in Lirtle. Rock, you would never know it. The Little Rock employees remain consistent, courteous, accurate and... Go to site
DealerRater Review March 17 2019
The experience was great. Joey took care of everything and made the whole purchasing experience easy and stress free. I recommend anyone to see Joey Sullivan for their next purchase Go to site
DealerRater Review March 15 2019
I bought a 2013 Jeep from Mercedes and I had a problem with the radio. Dropped it off and in a couple days they put a new radio in it. Everyone was very friendly and courteous. David the used car manager took care of everything. Go to site
DealerRater Review March 15 2019
Our car has had an oil cooler that had to be replaced in 2014. Now we are told the turbo is leaking and needs to be replaced. Also, there is a possibility that the oil cooler that you previously installed could be leaking. This wont be verified until the turbo is removed. Both of these items were... Go to site
Google Review March 13 2019
Poor service ... called multiple calls and left a message with serv dept no follow up or call back Go to site
DealerRater Review March 13 2019
This was our second annual maintenance on our 2017 Mercedes. Staff was courteous and waiting areas were comfortable. Would recommend this dealership to friends in the future. Go to site
DealerRater Review March 12 2019
A friend riding on the passenger side asked if I knew I had a Phillips head screw in the back right tire. Of course I didn't. Seemed to be not leaking air, so called Allen about stopping in Monday afternoon, he said they could work me in anytime, and should take maybe an hour. Was done and out after... Go to site
DealerRater Review March 10 2019
David and Matt were greart the entire process. No pressure to complete the purchase. Great job! Would certainly return for another purchase in the future. Go to site
DealerRater Review March 09 2019
I have used Little Rock Mercedes for the past seven years to service my SL 550. They have always been pleasant to work with and explained any issues. When it came time to purchase a new vehicle I new that there service was great so I decided to give them the first shot at the sale. We were met by... Go to site
DealerRater Review March 09 2019
I went in for a regular maintenance appointment and as always Mercedes Benz of Little Rock did not dissapoint. I am pleased with their service and the friendliness of the staff. Go to site
DealerRater Review March 09 2019
Service advisor was very friendly but communication of cars status needs improvement and inability to fix a warrantied problem is frustrating. Hoping for a solution. Go to site
DealerRater Review March 09 2019
Service was quick and everyone was very friendly :) Every experience we have had with Mercedes-Benz of Little Rock has been positive and professional. Thank you! Go to site
DealerRater Review March 08 2019
Great experiance. Choosing to purchasing a Mercedes instead of the other leading competitors was the VEST decision that I've made I a long time. No regrets... Go to site
DealerRater Review March 08 2019
Excellent service by Jeremiah Brown. Everything was checked and the computer was recalibrated. I will definitely be happy to bring my car there again. Thank you. Go to site
DealerRater Review March 08 2019
Has been rated online. I wish not to relive the whole experience.. This was the second time trying to get this taken care of. Seriously. Go to site
Google Review March 08 2019
Very poor service. I had a appointment. I dropped off my car at 7:30am, when I returned at 4pm my car had not been touched. I was told they ran out of time. I made another appointment and was there 30 minutes early. I was then told they didn't have the part. So I was given a car wash and told... Go to site
Google Review March 07 2019
Bought 2 certified used cars here. Good service, selection, and prices Go to site
DealerRater Review March 06 2019
Great sales staff. Have bought several cars there over the years and a great place to do business with. They have kept a lot of the same staff over the years always good to deal with people you know. Go to site
DealerRater Review March 05 2019
I arrived earlier than my appointment and was waited on. They were prompt and gave my car a good cleaning. 👏🏾 My service manager explained everything that was done and gave me an update on the upkeep of the vehicle Go to site
DealerRater Review March 04 2019
Patti was professional, new her product, easy to work with and she was always smiling and making me feel important:) I would only buy from her in the future!!!!!! Go to site
CarGurus Review March 03 2019
Quick response, helpful and friendly Go to site
DealerRater Review March 03 2019
I had not purchased a new car in 7 years and when I walked in to Mercedes, I imagined my experience as the same experience I had when I bought my Toyota many years ago. I was not looking forward to the exhausting experience of a used car dealership and was pleasantly surprised when my experience was... Go to site
CarGurus Review March 03 2019
Dealer was unresponsive after a couple of inquiries. On the initial inquiry, they had 3 people contact me separately which demonstrates that internally they... Go to site
Google Review March 01 2019
DealerRater Review March 01 2019
The customer service was perfect and the advisor was more than perfect. I have no complaints about the way that I was treated or .the work that was done on my car. Go to site
Facebook - Web Review March 01 2019
My Girlfriend purchased a quote certified pre owned 2015 C300 here on December 26th since that time vehicle has been in the shop and currently still in the shop for almost two months... For some strange reason Kevin Wilson tends to stop answering calls and emails... Shame shame Go to site
Google Review February 28 2019
CarGurus Review February 28 2019
Good customer service Go to site
DealerRater Review February 28 2019
My service writer Stephen Robinson takes very good care of me. He handles whatever my issue he makes sure that it is taken care of. For the most part, everyone is friendly and pleasant good attitudes. Go to site
DealerRater Review February 28 2019
Alan and the staff do a great job. I get good follow up as well as a loaner. I get called when ready and my car was washed and vacuumed. Go to site
DealerRater Review February 28 2019
Fast and accurate service! Very friendly stuff and more important, I got my vehicle now just working perfectly! Kym helpes me and my family a lot when it comes to vehicle service. Go to site
Google Review February 28 2019
DealerRater Review February 26 2019
The service is very personalized. Everyone is helpful and kind. Satisfaction is the business of the day for them. Explanation of what was done is given as well as a review of all charges. I am well pleased with my service them. Go to site
DealerRater Review February 26 2019
Was met as soon as I pulled in. Kym took excellent care of me! Had to bring my car in for service and she arranged a loaner for me for a few hours so I could run some errands. Kym also had my car done much sooner than her initial estimate! Thanks again Kim! Go to site
Google Review February 24 2019
DealerRater Review February 24 2019
I had a flat on the wy home from work on Friday night. Called service and got josh. He told me to get it out there and they would work on t Saturday. I called again Saturday morning to make sure all was still good and it was totally done in a couple hours. I was very thankful to josh and the team... Go to site
DealerRater Review February 23 2019
The 24 hours experience of purchasing a car was great. I appreciate the courtesy, professionalism and expertise of the personnel to get the purchase done, ...fairly! Go to site
DealerRater Review February 23 2019
The service and staff were very good. I had a loaner as was able to visit my sister while the work was done. The staff were courteous and helpful. Good experience!! Thank you. Go to site
Yelp Review February 22 2019
I thought the service department was excellent. They had my loaner car ready, car was taken in and handled in one day. They were super organized. Go to site
DealerRater Review February 22 2019
I had a very good experience purchasing a vehicle with this dealer. I like the car I bought. The salesman was nice. I like the service in this dealer Go to site
DealerRater Review February 21 2019
My first visit here & I've never been treated so kindly as the staff there from walking in through the front door to going out the back door when my service was done. Mr. Pettus made sure I was taken care of for the parts, Mr. Stephen Robinson & the young gentleman sitting up front of the service... Go to site
DealerRater Review February 21 2019
The experience at Mercedes-Benz of Little Rock is always a cut above in Service, Sales, across the entire spectrum. The Best or Nothing is more than just a slogan it is a core value placed in practice every day. Go to site
Google Review February 21 2019
my wife and I just purchased our slk from Mercedes of little rock, I want to say we are very happy with the whole experience of buying our car from this dealership our sales guy was jerold he was great to work with 5 stars we will be back for our next purchase. Bill and melinda Barker. Go to site
DealerRater Review February 20 2019
While I am new to Mercedes-Benz of Little Rock, I have found their Service Department to be extremely professional, provide on-going updates, and responsive. AAA service! Go to site
Google Review February 19 2019
Great customer service and top of the line automobiles. Go to site
DealerRater Review February 19 2019
BJ was great!! Everything went so smoothly it was easy and stress free! Carey was great too! I drove up from Dallas to Little Rock to get my car and it was the best car buying experience I have ever had Go to site
DealerRater Review February 19 2019
I was able to drop my car off the night before using the Dropbox. Very convenient. Service was performed in record time. I do think the cost is really high. My husband had his car serviced the same day, similar work and his cost was 25% of what Mercedes charged. He drives a Lexus. Go to site
DealerRater Review February 19 2019
Friendly staff and great service. Every person I spoke with was helpful and friendly. They were all driven to provide me with anything I needed. Very inviting atmosphere! Go to site
DealerRater Review February 19 2019
Sales manager definitely fits the stereotype mold of a used car salesman. Very unprofessional, financially uneducated and impersonal to say the least. And to top it off, I didnt receive a basic thank you for purchasing which is very pathetic for a dealership such as this. In hindsight, I wish I... Go to site
DealerRater Review February 18 2019
I went in for a service. I find out that my front tires are worn. I told them I wasnt prepared to buy new tires. My husband asked them to rotate the tires and they argued with him on his choice. When they finally agreed to do the rotation of tires, I go to pick up the car, and they havent done it.... Go to site
DealerRater Review February 17 2019
I received excellent service and everyone was very courteous. Stepen Robinson was awesome and very helpful and courteous. I was helped right away and everything was excellent. Thanks Go to site
Google Review February 16 2019
I drove from Dallas to Little Rock to buy my car and it was the best car buying experience I have ever had. Bj made it extremely easy and stress-free and found me a car that I love!! Go to site
DealerRater Review February 15 2019
Best Mercedes Benz dealership ever experienced in mor than 20 years. Provide shuttle service, text updates and did not charge or perform work that was not diagnosed. Customer for life and will purchase next Mercedes from this dealership Go to site
CarGurus Review February 15 2019
Communication was good, but they will not fix defects on a car unless you buy it first! Go to site
Facebook - Web Review February 14 2019
The most enjoyable and fastest and easiest car buying experience of my life. Thank you Jerrold Browning, Vic Settles, Steve, and Carey for your excellent customer service! Go to site
DealerRater Review February 14 2019
Great dealership. They take care my 100% of the time. Patti and Allen are the best. Patti will sell you a great car at a great deal. Allen takes care of my Maintanence issues like a real pro. Go to site
DealerRater Review February 13 2019
We were in to get new airbags due to recall and also needed a new alternator. Repairs came in under budget (which was very nice) and service was prompt and courteous. Go to site
Google Review February 13 2019
DealerRater Review February 12 2019
Noticed some oil leaking in the garage. Called Mr. Allen and he got me right in on a Friday afternoon. They were able to find the problem and have it fixed in no time. Mr. Allen is very courteous and efficient. I appreciate his service every time. Also Corey is the best. Gets me in my loaner and Im... Go to site
DealerRater Review February 12 2019
I had a really good experience purchasing my new GLC300. Matt was really patient with me while instructing me on the important features of my new vehicle. So friendly and patient. Steve was also patient and friendly in helping with my decision. Go to site
DealerRater Review February 12 2019
Best experience, quick service! I scheduled my service appointment online. There is no option for a courtesy vehicle, but I called the morning of and spoke with my service advisor, Stephen Robinson. He was able to get me a courtesy vehicle for that day. I pulled in the garage just as a storm was... Go to site
Google Review February 10 2019
DealerRater Review February 09 2019
Facility was Nice and Clean. Kim was service person and she did a really great job with me. She listened to my needs and wants and got me taken care of. Go to site
DealerRater Review February 09 2019
I had a great experience at the dealership with Mr Stephen Robinson taking good care of me. It was fast and very convenient. Thanks to Stephen and crew, I appreciate your gargantuan dexterity. Go to site
DealerRater Review February 08 2019
We purchased S550 2014 and within one day the breaks were squeaking. We had to put in shop within two weeks. Repaired by MB satisfactory. Go to site
Google Review February 08 2019
1,000,000 % Go to site
DealerRater Review February 07 2019
Thank you for taking good care and fixing the problem I was having with my Mercedes! I would highly recommend Mercedes-Benz of Little Rock Sincerely Susan Caldwell Go to site
DealerRater Review February 07 2019
I love the service from Corey greeting to Stephen checking me in & swiping my credit card. Everyone is so professional & kind. I always feel welcomed & appreciates. Go to site
DealerRater Review February 07 2019
Always great at your job. However, the ding repair warranty not so good. Upon calling the number given, we were told to go to website, submit 3 photos from different angles, submit contract and a decision would be made by a committee as to whether or not they would repair. Big hassle - not sure I... Go to site
DealerRater Review February 07 2019
Great service- work done on time as promised. Always pleased with this service department! I was also glad to see that no was no effort to add on extra charges for additional parts or service! Go to site
DealerRater Review February 07 2019
Poor communication from service and management. Customer was not made aware or previous communication surrounding vehicle but service team still had issues with customer that they were never made aware of. Go to site
DealerRater Review February 05 2019
Arrived to get an estimate on having a broken handle fixed. They repaired it. I was very happy and the service person Josh was wonderful. Go to site
DealerRater Review February 03 2019
The "check engine" light came on when we were four months and 1000 miles from our Wisconsin home. And it is not a loose fuel cap. Now I'm feeling more than mild panic. But at the dealership the diagnosis was accurate and the solution applied. Josh realized how we felt to have this problem so far... Go to site
Google Review February 02 2019
DealerRater Review February 02 2019
The dealership staff repaired my car a c-class sedan from 2013 quickly. Communication with dealership staff was easy. Will use them again in the future. Go to site
DealerRater Review February 02 2019
I feel like Mercedes of Little rock provided me with a good transaction with my trade, and new vehicle. I appreciate the time they spent with me, and explaining about my new vehicle. Go to site
Edmunds.com - Service Review February 01 2019
I received proper service from Mercedes-Benz of Little Rock. Jeff and his team are committed to customer satisfaction and the customer's experience. Based on my last visit, Stephen Robinson went beyond to make sure that we as customers were satisfied and well taking care of. Go to site
DealerRater Review January 31 2019
Did good service work. Have noise in front end at low parking lot speed , have not been able to correct .after 2 visits. Will try again when possible Go to site
DealerRater Review January 31 2019
The guys there worked with tireless effort to seal the deal with me. I really appreciate the customer service that was shown me. May God Bless you guys. Go to site
DealerRater Review January 30 2019
Very clean excellent service and prices fast service Value customer and very happy For the car that I bought I will youll refer my friends and family Go to site
DealerRater Review January 29 2019
Was greeted as soon as I arrived...had me a vehicle ready to use while I waited on mine to be serviced. I asked if there was anyway my car could be ready around noon...and sure enough I got a call around that time that my car was ready for pick up. Great service Go to site
DealerRater Review January 28 2019
My experience connected with my 70,000 mile check up was seamless from start to bottom. I telephoned Allen Blair and advised him that I needed some date options for bringing my car into service. Allen called me back gave me some options, and up and an appointment was made. I arrived at the... Go to site
DealerRater Review January 27 2019
Friendly staff and very helpful! I left with the vehicle I had in mind to buy! Best experience I've had purchasing a vehicle by far. Go to site
Facebook - Web Review January 27 2019
Wonderful sales rep. Everyone there was very nice and helpful. They made buying a car very easy. Go to site
DealerRater Review January 26 2019
Car my salesperson, he had the service manager call me. Walked me through what to do. I did picked up a functioning car. All's good Go to site
Google Review January 25 2019
Just an OFL nice place to wait Go to site
DealerRater Review January 25 2019
Was told it would take 1 hour and right on schedule. Would have liked if they could have done repair during Saturday service hours so I would not have had to miss half day of work. Go to site
DealerRater Review January 23 2019
BJ Henry was my sales rep. I cannot day enough positive things about him. He answered all my questions no matter how many times I asked the same question. Overall this was a very positive experience. Go to site
DealerRater Review January 23 2019
I have been to many service centers and numerous of car and please believe Mercedes in Littlerock is one of the best. You're always greeted with a smile and a hello Go to site
DealerRater Review January 23 2019
Matthew was very patient, honest, informative, and trustworthy. He assisted me on a damp, gloomy, cold day in finding my new vehicle which is no small job. He listened to me and my needs and went above and beyond to deliver top knotch service. I believe he even became sick after that day due to... Go to site
Google Review January 21 2019
DealerRater Review January 19 2019
Great response time, got me in same day, too notch service. Stephen rolled the red carpet out, I even got a couple pieces of pizza while waiting😁 Go to site
DealerRater Review January 18 2019
Everyone is so nice and eager to help you soon as you enter. I really like the courtesy car program. Very helpful! Josh was super!!! Go to site
DealerRater Review January 18 2019
Because of the details of everything that is going on with your vehicle. And the advisor keep you informed if what need to be done to satisfy your concerns.And what the cost is and in the future what need to be done to your vehicle to keep it in top certified condition ... Excellent communication is... Go to site
DealerRater Review January 17 2019
The service manager who provided services (Josh) was very professional and courteous. Unfortunately, I we cannot say the same for the technician who did the initial inspection of our vehicle. The technician insisted that our vehicle had been in a bad accident which caused damage to the under... Go to site
DealerRater Review January 17 2019
Prompt courteous service. Excellent representative who explained all service items. Car returned washed, vacuumed and windows cleaned. Would recommend anytime and look forward to a future MB purchase. Go to site
DealerRater Review January 17 2019
My dealership in Little Rock is the absolute best. No problems when you are working for the best. Jeremiah is the BEST service manager theyve EVER had. And, Kevin, the General Manager is absolutely wonderful. This Mercedes has a professional, courteous, friendly staff. 5 stars***** Go to site
DealerRater Review January 16 2019
Dealing with Little Rock Mercedes is always pleasant- from scheduling appointments, arrangements for a courtesy vehicle, to nice dealership amenities! I especially appreciate the your man who checked my car in and Allen Blair (service advisor). Go to site
DealerRater Review January 16 2019
I will always come back because Kim is excellent at her job. I always feel my car is taken car of . And I always appreciate that they loan me a car. Go to site
DealerRater Review January 16 2019
Great experience. Friendly, courteous sales staff. The last Mercedes I bought was in 2012 and went to Texas to buy it because I couldn't deal with the Dealership in Little Rock. A big change from 2012 to 2019. B.J. is a true professional. Go to site
DealerRater Review January 16 2019
From the moment you walk into door youre greeted with a warm welcome, ease of working with, extremely professional, beautiful surroundings, treats for dogs and humans. TreTed with utmost respect. Go to site
DealerRater Review January 16 2019
Kevin and CAREY were amazing. Got me in and out in 45 minutes. Flawless experience Both of these gentleman provide excellent service. Care is amazing Go to site
DealerRater Review January 15 2019
Mercedes-Benz of Little Rock provides, what could otherwise be an arduous task, a relaxed and genuinely friendly atmosphere which made the purchase of a car more enjoyable. In working with Patti and Corey, I found two knowledgeable professionals who made me feel at ease from the test drive to that... Go to site
DealerRater Review January 15 2019
Prompt, courteous and friendly service. Car delivered in clean condition at time promised. It is a service center that I enjoy working with and will return again. Go to site
DealerRater Review January 15 2019
Allen. Service manager is a very good person. He helps in a timely manner. Mr Paul Donahue and BJHenru are by far the greatest staff. Go to site
DealerRater Review January 15 2019
My wife and I found a car that we thought we wanted and our team found it out of state. We then decided we wanted a different vehicle. Our team never batted their eyes. They redid all the paper work with a great and positive attitude. Our sales representative even drove 45 miles to pick up our... Go to site
DealerRater Review January 15 2019
The service was taken care of in a timely manner. The Service Advisor was kind and professional. It was a very good experience and I do recommend this dealership to others. Go to site
DealerRater Review January 15 2019
Superb service for car. Very rapid turnaround both in and out. Excellent loaner.very friendly Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxx xxxxx xxxxx xxxxx xxxx xxxx xxxx xxxx xxxx Go to site
DealerRater Review January 14 2019
Everything went soomthly and appreciate the loaner vehicle. Did not realize that tire rotation did not come with the 10K service until it was too late. That is way different than the Acuras Ive had. Great car but the MercedesMe App - not so much. Wish you all could fix that too. Go to site
Yelp Review January 14 2019
There service advisories need some knowledge I left my Mercedes and they charge me 1300 dollars and still I have same issues and top of that I got service engine sign also please make sure ask them before u leave ur car there Go to site
DealerRater Review January 13 2019
Allen has been taking care of our vehicle for a long time. We are quite impressed by his professionalism and customer service. Thanks a lot! Go to site
CarGurus Review January 12 2019
Excellent people to do business with! Go to site
Google Review January 11 2019
DealerRater Review January 11 2019
Awesome experience. knowledgeable staff and great service that makes anyone feel welcome and comfortable. The salesman was very attentive to my needs and made me feel like I have known him for years. And when you have this kind of service you have to send others. Thanks for everything Go to site
DealerRater Review January 11 2019
I felt very welcomed at the Little Rock dealership. The waiting room was great, snack was a plus. Kym Phillips has the best Customer service I have ever experienced in a dealership. She communicates well and produces when she promises. Matt Martindill has great Customer service skills as well. He... Go to site
DealerRater Review January 11 2019
As wheats, scheduling my appt time and date with Joshua was fast and easy. Every consideration for what worked best for me. Joshua went over exactly what was covered and even walked me through what to expect on my next scheduled maintenance including cost. Go to site
Google Review January 11 2019
DealerRater Review January 10 2019
My experience was great. Everything was completed in a reasonable time frame and everyone was courteous and polite. I am very pleased and would recommend. Go to site
DealerRater Review January 10 2019
I have no confidence in this service department. I have had bad experiences repeatedly and do not plan to return. It appears as if the service staff are overwhelmed and under trained. Go to site
DealerRater Review January 09 2019
It was time for my service but I couldn't wait because I had an appointment for minor surgery and needed transportation. Kym was so helpful and provided me a loaner and I was able to keep the vehicle overnight and returned the next day. Also I had forgotten my gift card and she gave me another one... Go to site
DealerRater Review January 09 2019
From the moment I called with an issue they were friendly, helpful and worked me in right away. My car was clean when we picked it up. Nice surprise. Go to site
DealerRater Review January 09 2019
The customer service person was friendly and new whet was going on with the car service. Phoned about parts needed and when they woould arrive for installation. Go to site
DealerRater Review January 09 2019
Jerrold was professional and very attentive. He made sure we had a pleasant experience. Purchasing this vehicle was one of the easiest experiences weve had. Thanks so much for your help! Go to site
DealerRater Review January 08 2019
Very professional work force. I would recommend this service department to anyone who needs routine maintenance or repairs performed on their vehicle. This dealership never disappoints. Go to site
DealerRater Review January 08 2019
Everyone at the Mercedes dealership was vet friendly and helpful. BJ took the time to let me drive several models before I made my final decision. BJ is an excellent salesperson- he is very personable and respectful. The whole process, from selecting the right vehicle to financing, went smoothly.... Go to site
DealerRater Review January 06 2019
Completely satisfied The atmosphere was calming. The facility was clean. The staff was friendly. I was informed of the cost prior to the service. In and out Go to site
DealerRater Review January 05 2019
MB provide great customer service. Regardless of the problem, the advisor will take care of you. Great atmosphere. My advisor Kim, I give her an 11 out of 10, for the service she provides to me. Go to site
DealerRater Review January 05 2019
I took my s550 in because my check engine light was on and trunk wouldn't close automatically. The charged me 4600 dollars stating that I had several codes that needed attention. After service was done I went to pick car up and trunk still didn't work properly so I had to leave it after waiting... Go to site
DealerRater Review January 04 2019
My engine was repaired and it seems to be running well. The holidays caused a bit of a delay, but that cant be helped. Go to site
DealerRater Review January 04 2019
Josh was very helpful/ knowledgeable and listened to my concerns. He was very good at eye contact when I explained what the problems were.He would be a candidate for any upper management position Go to site
DealerRater Review January 04 2019
This dealership has been in this city for decades and continues to provide excellent sales and service to its customers. The experience is like know other. Go to site
Google Review January 04 2019
DealerRater Review January 03 2019
My first call to the dealership resulted in my getting an appointment and the problem resolved. An employee like Stephen Robinson is great asset to your business. Thanks Stephen! Go to site
DealerRater Review January 03 2019
Nathan and Steve were very helpful and patient. They answered all of my questions. Nathan was happy and eager to help us and make sure we were happy with our purchase. Cary in finance explained all of our package options and answered all questions. Go to site
DealerRater Review January 03 2019
The staff was friendly, knowledgeable and efficient. Ive been a customer since 2010 and have purchased 2 vehicles which I still enjoy. Josh helped me this time and was very good. Go to site
DealerRater Review January 03 2019
Having a flat is no fun. Thank you to the dealership for making my experience less stressful. I am so grateful that they go way beyond helping me to make my life easier. Go to site
DealerRater Review January 02 2019
Mercedes Benz Little Rock always takes care of us when we have service done. Mr. Allen Blair our service agent makes sure we have everything we need. Go to site
Facebook - Web Review January 02 2019
Patti made the process so easy for us! Kevin Wilson made sure he got me the best financing rate!!! Carey was quick and efficient during our final paperwork and warranty discussion! Our experience was so great that we purchased 2 cars in ONE day from them. Thank you, Mercedes of Little Rock AND Patti! Go to site
DealerRater Review January 01 2019
Service mgr was professional and very helpful. I really appreciate the service on such short notice. Very rewarding experience dive i live two hours away. Go to site
DealerRater Review January 01 2019
We purchased a new vehicle at the Dealership. Nathan was our Sslesperson. He and David, Sales Manager, were easy and pleasant to work with. They listened to our needs and got us the vehicle we wanted. Highly recommend this dealership. Go to site
DealerRater Review December 31 2018
My salesperson BJ went over things I didn't understand about owning a Mercedes-Benz very helpful I also encountered the service guy I think his name was Allen also very helpful and this past week he was out of the office and Steven was very very helpful and when I order my rims I think his name was... Go to site
DealerRater Review December 30 2018
Mfr. specifies annual, or 10,000 miles service, either Service A or B. They provide first-class auto and personal service. Cost is high though. Go to site
DealerRater Review December 30 2018
Great service and normally get the job done in a timely manner. The staff is very friendly and makes you feel like a valuable customer. Yes I would recommend this Dealership Go to site
DealerRater Review December 29 2018
The checkup was done very well while I waited--2 hours roughly. I had to wait about ten minutes when I arrived for my appt. service was beyond expectations. I was pleased with the amenities while waiting--popcorn, snacks, clean restroom, reading material and t.v. I am not associated with... Go to site
DealerRater Review December 29 2018
They always do a great servicing my Mercedes. Staff are very friendly and helpful. The dealership has provided me a loaner vehicle while mine was being serviced. Go to site
Google Review December 27 2018
Excellent experience every time I walk thru the front doors Go to site
DealerRater Review December 27 2018
It was great! They took me immediately, answered all my questions, had no problems. What else can I say? I called, they made an appt, they took me as soon as I needed to be seen. Go to site
DealerRater Review December 27 2018
Great staff! Very thorough to make sure all concerns were addressed and resolved. One of the hidden benefits of owning a Benz is when you need to take it in to be serviced, you dont dread it like you do going to other mfg. Go to site
DealerRater Review December 27 2018
The dealership always makes me feel like my needs are top priority, I am always given great and timely service. I think that Kim is the greatest service adviser. She take time with you to make sure all you needs are addressed. She make you relax. That is a good feeling. Go to site
DealerRater Review December 27 2018
Stephan was very helpful. Service was excellent although too expensive. Xxxx xxxx xxxx xxx xxx xxx Xxx xx xxxxxx xx xx xx xx xx xx Go to site
DealerRater Review December 26 2018
Nathan Thompson was very helpful and professional as he assisted us. He knew the answers to all of our questions We felt an immediate leve of trust with Nathan Go to site
DealerRater Review December 23 2018
I would recommend Mercedes of Little Rock to everyone, the salesman here were wonderful and help made sure I was satisfied with my purchase and I felt like they were about making me happy as the customer not just a sale.... Go to site
DealerRater Review December 23 2018
Mercedes is always been very accommodating when I needed a later appointment due to traffic since I don't live in Little Rock. They have always had a loaner car for me since I'm not local and don't have a friend in Little Rock to pick me up while my car is being serviced. I really appreciate them... Go to site
Google Review December 22 2018
Stellar Go to site
DealerRater Review December 22 2018
Stephen Robinson is an excellent service manager. The services Mercedes Benz offer is excellent, The staff is very professionsl and provide quality services. There are not enough words to express about an excellent team. Go to site
DealerRater Review December 22 2018
Always good service and friendly people. Went in for warranty replacement of airbags. Got loaner vehicle and warranty work completed in same day. Very pleased. Go to site
DealerRater Review December 22 2018
My car was there for three days and I did not get the seat fixed second time Ive tried in three weeks .seat massage unit not repaired Go to site
DealerRater Review December 20 2018
Stephen was absolutely amazing. He always go above and beyond to take care of my vehicle. I feel hes very honest and I will be back for issues that go on with my vehicle Go to site
DealerRater Review December 19 2018
Allen Blair was very professional and prompt with the service of my ML 350. He is very honest and quick to respond back to your phone calls. I trust what he recommends as in service to my cars. Go to site
DealerRater Review December 19 2018
Alan, Kim and Corey were very attentive and professional. I drop my vechicle off for a navy update and I was out of there within 10 mins. The update was was done in a couple of hours and I was called that my car ready. Go to site
DealerRater Review December 18 2018
Walked in and immediately greeted. Staff was knowledgeable and got me everything I needed to have a pleasant trip (rental car, paper work, and refreshments). Service was preformed in a timely manner and stress free Go to site
DealerRater Review December 18 2018
We bought a new 2019 GLS 450 and we were helped to find the one that was right for us. Joseph was honest and was a pleasure to work with. Go to site
DealerRater Review December 17 2018
I wish I had just gone to the service center when my check engine light came on versus wait until I had a few days off, worried that the repair would take a long time. Everything was done quickly, in a day, and professionally. My service representative, Allen Blair, effectively explained the... Go to site
DealerRater Review December 15 2018
I went to test drive a used Audi SUV and Sales person Nathan put me in a Mercedes! I love it!! Nathan is fun to work with! P Go to site
DealerRater Review December 15 2018
Great experience on a Saturday. I had a flat tire. They had my tire in stock and quickly had me on my way. Love this dealership and service. Go to site
DealerRater Review December 15 2018
Josh was helpful and knowledgeable in the process. Good job! I felt like he cared and helped me make good decisions on my car and keeping cost down. Go to site
DealerRater Review December 15 2018
I had been notified by MB corporate of the recall many months ago and parts availability was the major issue in performing this replacement. Once the part was obtained, the dealership Service Rep was very pleasant and easy to work with. A general inspection was performed and the Rep provided and... Go to site
DealerRater Review December 15 2018
Parts were overly priced and dealership is still working on my car. I paid for service on day of pickup and the service that was performed was working properly. Had to go back and work on car and haven't got car back. After speaking with technician who worked on car he informed me that he fixed... Go to site
Google Review December 14 2018
Horrible service department. Nobody picks up phone or return phone calls. I purchased my MB in Dallas, Tx. Moved to the Little Rock area and this is the worst service Ive ever experienced with any car. Barely had my car for 2 years and its already giving me issues. Cars engine stopped working while... Go to site
DealerRater Review December 14 2018
Great service and down to earth Salesmen and Managers.. I cant leave out the Lady at the front desk, VERY hospitable and she made sure my husband and I were good throughout the entire visit.. Id DEFINITELY recommend this dealership to friends and family.. LOVING MY GLC300! Go to site
DealerRater Review December 13 2018
Good experience with the service department. Josh was very professional and pleasant to work with. I will be returning for future service needs. Thank you. Go to site
DealerRater Review December 13 2018
Always great professional service whenever I come , Service area always clean along with the show room area. All the employees you speak with are smiling and very kind. Go to site
DealerRater Review December 13 2018
Its a pleasure to work with these guys. Very responsive and helpful. They make the buying experience easy and keep our loyalty as long-term customers. Go to site
DealerRater Review December 13 2018
Nice and friendly staff. Fast service. Very satisfied. Still a bit pricey. Clean waiting area.this is my 3rd Benz and will continue to drive this model. Benz dealership has always been satisfying. Go to site
DealerRater Review December 12 2018
Friendly. Took care of my needs in a timely manner. Clean and inviting service department. Loaner vehicle was nice and ready when I dropped off my car. Go to site
DealerRater Review December 12 2018
The service representative Stephen Robinson had made my service experience as good as possible. He got my vehicle in as soon as possible and ensured that everything was taken care of. He even noticed that the fuel door was not working correctly and had it taken care of. I'm very pleased with his... Go to site
DealerRater Review December 11 2018
Stephen was very friendly, professional & accommodating. Called with questions & pricing before work was done. Had loaner vehicle ready as soon as I arrived & car was washed & cleaned before I picked it up. Pleasant all the way around. Go to site
DealerRater Review December 11 2018
Mercedes of Little Rock is a quality organization. I always know what to expect when I bring my vehicle in for service. Personnel are always friendly and eager to help customers. Several approached me during my time there and asked if I was being helped. Kym Phillips was my service rep and kept me... Go to site
DealerRater Review December 10 2018
I have never had an easier time buying a vehicle! Mr. BJ Henry showed us the perfect car for us. Then financing options were presented to us that allowed us to leave Mercedes with a vehicle the same day. In short, I was impressed with the way Mercedes took care of us!! Go to site
DealerRater Review December 08 2018
I purchased a preowned Mercedes for my daughter and they treated us like Royalty. Everyone was extremely nice and helpful. I would recommend this dealership to anyone. Go to site
DealerRater Review December 07 2018
Couldnt ask for better service. Wonderful! Everyone was nice . I will recommend to all my friends. Thanks again for a great service. Will be back. Go to site
DealerRater Review December 07 2018
I was in and out for a 1st Time oil change in less than 90 minutes. The people working inside from receptionist to salespeople stopped by to see if I needed any snacks or something to drink. Several of the workers stopped and complimented me on the outfit I was wearing. One of the Workers... Go to site
DealerRater Review December 07 2018
It was a good service and the staff was friendly. He was throughly going over the service summary and future scheduling. I'd recommend the service to others. Go to site
DealerRater Review December 07 2018
I love going to the dealership everyone is super happy and helpful. I always feel well cared for and heard!!???? Please continue to offer your excellent service Go to site
DealerRater Review December 07 2018
Kym is a great service rep. This survey requires 25 words before I can submit. So I am adding these words so I can submit Go to site
DealerRater Review December 07 2018
Great service and staff! They had to keep my car a few days and gave me a loaner car! Stephen kept me up to date on my car and repairs needed! Satisfied! Go to site
DealerRater Review December 07 2018
Took only 5 minutes to get car into service and I was about twenty minutes early. Great customer waiting area with drinks and snacks and WiFi. Service rep was very attentive to my concerns and with complimentary car wash, the major service was completed in a very reasonable time. Kudos to Kym! Go to site
Google Review December 06 2018
Treated like 2nd class citizen. Out of state for 2+ yes so hadn't been to their service dept in 3 yrs. Actually told I wasn't a regular customer. They wouldn't extend me any courtesy. I can't yet bring myself to have my overdue service work done on my Mercedes. They were flat out rude. Go to site
DealerRater Review December 06 2018
Absolutely the best service! Paul D. And Steve R. Are just all around great people. If I had the ability to give them a huge Christmas bonus I would without batting an eye. Instead I will keep making referrals and brag on this dealership for hiring top notch people! Go to site
DealerRater Review December 05 2018
Always professional prompt accommodating courteous and friendly - has been that way for me for many many years -/// I have complimented the service department to the extent that I really need to add do not like the 25 word minimum Go to site
DealerRater Review December 05 2018
I was pleased with the advisors suggestions and handling of my car this time & the parts advisor mr pettus was great. And Stephen also checked on me to make sure I was satisfied with my car. Go to site
DealerRater Review December 04 2018
I love my sales guy but sad the service department doesnt give me the same exceptional service. When u spend a lot of money on a car, service should be top notch. Service should work better as a team with sales. I dont mind waiting for some things but when its long I should have the option of a... Go to site
DealerRater Review December 03 2018
The staff is always courteous. The service is thorough and convenient. Because a courtesy car is available for me, the time spent to have service done is minimal. Thanks so much for your amazing service! Go to site
DealerRater Review December 03 2018
Paul Donahue is wonderful!!! This was the best car shopping and buying experience I have ever had. No pressure, told Paul what I was looking for, payment limit and he went out in the pouring rain and found my car. Everyone at Mercedes -Benz of Little Rock was very professional, kind and helpful. ... Go to site
DealerRater Review December 02 2018
This is our tenth Mercedes. We love these vehicles and this dealership care about their customers It is nice to go to a dealership and know the employees and know you are getting the best vehicle. Go to site
DealerRater Review December 01 2018
I needed to reset my mbrace and Kym Phillips worked with Matthew and had the problem solved in one day. This has been an issue for over a month, but my highest compliment goes to the outstanding kind Customer Service I get each time from Kym. She is the friendliest rep I ever worked with. I am happy... Go to site
DealerRater Review December 01 2018
Bought multiple vehicles there and come back because of the people and service. We will continue to buy vehicles there. Paul has always been a ton of help Go to site
DealerRater Review December 01 2018
Mercedes Benz of Little Rock provided friendly, timely and accurate service. There was no problems encountered and all aspects of the service visit went as expected. Go to site
Google Review November 30 2018
Stellar Go to site
DealerRater Review November 30 2018
From the time we stepped on the lot we had a great experience. Joey Sullivan greeted us and was fantastic. This is the second car we have bought with him. Everyone from management (Kevin) to the FI were very professional. Go to site
DealerRater Review November 30 2018
Took my CLK 350 in to repair a headlight & check out AC system. The service person told me I needed to replace the rear tires and AC motor. Picked the car up and paid $1,900. I was told the headlight was working. I drove a few blocks and noticed the headlight was still not working. The service took... Go to site
DealerRater Review November 30 2018
The staff in Little Rock are friendly and professional. My assigned service assistant is Kym. Over the visits, she has gotten to know me and my quirks. Shes a good communicator. Shes knowledgeable about the business. I couldnt be happier. Go to site
DealerRater Review November 30 2018
A pleasure to work with Outstanding service Very knowledgeable. Will definitely use this dealership again. Stephen made my visit very enjoyable and he was very helpful in getting my part ordered Go to site
DealerRater Review November 29 2018
Great service team. Communicated very well and fixed my issues with no problems. I was really impressed with the professionalism and customer focus. Great job! Go to site
DealerRater Review November 29 2018
Lane guidance & Blind spot were inactive, requiring lengthy repairs. The loaner was a GLA250, perfect for my wife & self. I am 80 years old and use and need the drive helps our C300 has, but for a short time, I really enjoyed the fun of driving a MERCEDES again. If I were 30 years younger the GLA250... Go to site
DealerRater Review November 29 2018
They were very attentive. Kim was friendly and had a great attitude. They finished servicing my car sooner than I expected and washed it of course. Go to site
DealerRater Review November 29 2018
My service advisor had everything in place and ready for me when I arrived I didn't have to wait for the loaner I didn't have to wait for my service advisor when my car was ready he called me he was very thorough Go to site
DealerRater Review November 29 2018
This is my 3rd Mercedes. I test drove other cars but always come back to MB of Little Rock. The people and the cars are outstanding! Go to site
DealerRater Review November 28 2018
Service was explained thoroughly and vehicle was delivered on time as promised. Thank you Kym for staying back even after the shop closed so I could pick up my vehicle! Go to site
DealerRater Review November 28 2018
They took good care of me. They very very quick and professional. I have the utmost faith in their work and their judgment. Especially in Ms. Kym Phillips. Go to site
DealerRater Review November 28 2018
Services performed were explained. Details of conditions such as tires, brakes explained. Was told beforehand the cost to expect, and it did not exceed that amount. Loaner car made available. Was notified within 4 hours that car was ready. Service area convenient, clean, snacks and beverages available. Go to site
DealerRater Review November 28 2018
Mercedes Benz Little Rock has stellar customer service and for that I am grateful as a new MB owner. MB Little Rock makes the entire ownership worth it all Go to site
DealerRater Review November 27 2018
This has to be one of the most if not the most professional service departments ever. The staff is very welcoming and the amenities are second to none. You almost forget that you are in a service department. Please keep up the good work. Go to site
DealerRater Review November 27 2018
I love my vehicle. I do regret NOT getting pearl white. Thats the color I had & love it. I started only looking at white. Go to site
DealerRater Review November 27 2018
I would highly recommend the Mercedes Benz Dealership in Little Rock to all my friends. Mr Browning was aw some to work with. He made owning a Land Rover very easy for me. Something I never would have dreamed I coul do ?? Go to site
DealerRater Review November 27 2018
We are getting accustomed to the best service and customer experience at Mercedes Benz of Little Rock. Josh was great, a loaner vehicle was ready, and everything that could go wrong DIDNT. Go to site
Google Review November 26 2018
I bought A Toyota Highlander from Mercedes-Benz of LR yesterday. B.J. Henry worked with me to insure I got the Best Possible Deal. He was extremely professional and knowledgeable about the SUV I purchased. Im so happy I checked there before buying. B.J. treated me as if I were buying the most... Go to site
DealerRater Review November 26 2018
I've been a Mercedes customer since 2006 and have purchased 3 automobiles and I keep coming back, therefore I like the service and dealership. Go to site
DealerRater Review November 25 2018
Stephen was amazing. I drove into the service center and he took it from there. Kept me informed, gave me a review of the services performed, and had me on my way. I would definitely recommend this service center and Stephen as an advisor! Go to site
DealerRater Review November 24 2018
Excellent service, very nice staff. - -I arrived early for my appointment, they started on my car immediately. My wait was short. My car was clean and I was on my way. Go to site
DealerRater Review November 24 2018
I always have a awesome experience whenever I come to the Mercedes-Benz service department Allen Blair is totally awesome and service and BJ is the number one sales person Go to site
DealerRater Review November 24 2018
I was very very please and would always come back again excellent service it like family and that mean a lot they like family great Go to site
Facebook - Web Review November 24 2018
Exceptional customer service! Go to site
Google Review November 23 2018
I bought A Toyota Highlander from Mercedes-Benz of LR yesterday. B.J. Henry worked with me to insure I got the Best Possible Deal. He was extremely professional and knowledgeable about the SUV I purchased. Im so happy I checked there before buying. B.J. treated me as if I were buying the most... Go to site
DealerRater Review November 22 2018
I live approximately 150 miles from the dealership. When the time came for my GLK 350 to be serviced, my sales representative agreed to meet me half way with a loaner car so that I wouldnt have to drive all the way in. Go to site
DealerRater Review November 22 2018
High level of service aspiration that sometimes falls short on the details. Went in with a small extra problem (key not recognized). Got a new problem, but the problem reoccurred the same day I picked up my car. Not fixed. Go to site
Google Review November 21 2018
Pricey but what do you expect with a Benz!! Go to site
DealerRater Review November 21 2018
The actual service went fine, getting the airbags replaced required me to call dealer and at that point was told there was a requirement to get five replacements before I could be given a set date to come in for service. It was estimated that would require two weeks. I indicated I was ready to get... Go to site
DealerRater Review November 21 2018
They always make getting your car fixed easy and hassle free. They explain the problem and solution in a way that an inexperienced grandma could understand. Go to site
DealerRater Review November 21 2018
The service department at this dealership has been great each time I have visited. I enjoy being able to drop the vehicle off after hours if needed. Josh has been helpful each time I have had service performed, letting me know what services are vital what other services may need to be completed to... Go to site
DealerRater Review November 21 2018
Great service ! I shopped six different dealerships , and this one by far exceeded the others ! Keep up the great work. I will be back again Go to site
DealerRater Review November 20 2018
I have had only excellence in service and if I questioned something I felt a full investigation was launched to make things right. I leave satisfied. Go to site
DealerRater Review November 20 2018
Riverside MB is always friendly and sincerely interested in making sure you are completely satisfied. They do excellent work and keep you informed of their progress. Go to site
DealerRater Review November 20 2018
I called early morning to see if LR MB could service our GLK350 before a Thanksgiving trip. They worked us in that afternoon, did a great job, provided personal and professional service and had the car ready by 4PM ... TY service team! Go to site
DealerRater Review November 19 2018
Great sale person and a good dealership. Paul Donahue is a good person and great salesperson and Dave wheeler was good to work with also. Rick pettus is great in the parts department. I have 1996c220 l purchase parts from Rick for about eighteen years for that car. The lady at front desk is nice and... Go to site
DealerRater Review November 18 2018
BEST CAR DEALERSHIP EVER!!!...Great customer service. These guys got me taking care of fast and expeditiously. If you are looking to purchase a vehicle, I would recommend this dealership to Anyone. I am a very Satisfied customer and they performed Exceptional Service. "Shop Here!" Go to site
DealerRater Review November 18 2018
I cant say enough nice things about Mercedes-Benz of Little Rock. Our salesman was Nathan and we appreciated his knowledge and friendly manner. He showed us several vehicles that exceeded our expectations. Our visit to the dealership was not planned; we went there just to look and drove home in a... Go to site
DealerRater Review November 18 2018
I cant say enough nice things about Mercedes-Benz of Little Rock. Our salesman was Nathan and we appreciated his knowledge and friendly manner. He showed us several vehicles that exceeded our expectations. Our visit to the dealership was not planned; we went there just to look and drove home in a... Go to site
DealerRater Review November 17 2018
Even though it took three trips to complete the service I was still very satisfied. Allen was extremely helpful with the service. The customer waiting area was very comfortable and well-appointed. Go to site
DealerRater Review November 17 2018
Kym ensures the best possible service is provided to her customers. She keeps you updated with the progress of your repair... The African American man who assigns loaner vehicles is very friendly and accommodating as well... Go to site
DealerRater Review November 17 2018
The people at the dealership were very attentive to me and what I needed. They communicated well about what was needed and when the car was done. Go to site
DealerRater Review November 17 2018
No hassle. Friendly. Answered questions. Even though I drove from Jacksonville, I was allowed to come in at a time that was convienent for me! Go to site
DealerRater Review November 17 2018
I own a 2004 E500. I bought the car new from MB of LR. After, the bumber the numb warranty expired I take the car elsewhere only for oil change and regular maintenance making sure that all parts placed on the car remains MB genuine parts. On November 16, I had the scare of my life as I was traveling... Go to site
DealerRater Review November 17 2018
My next oil change notice was not given. They emptied out all of my windshield wiper fluid and did not replace it. My tires were not rotated at my mileage it needed and what I was told via telephone. My services were rushed . My tires were not checked for why the tire pressure kept changing after I... Go to site
DealerRater Review November 16 2018
Did a good job with fixing the issue. However the cost of the part and labor are overpriced when you look at what independent repair shops charge. Also the repair needed is a well known defect with this model of car that M-Benz refuses to accept. There are hundreds of YouTube videos showing other... Go to site
DealerRater Review November 16 2018
Serviceman was very attentive and helpful. I was able To select my date and time, they installed new airbag with a new dash board, it made my 10 year old vehicle look better. Also washed my vehicle. Go to site
Google Review November 15 2018
Gygdds Go to site
Google Review November 15 2018
Google Review November 15 2018
DealerRater Review November 15 2018
Every thing went really well was informed of services I didnt realize I was entitled to wait time wasnt too long I was update on status of progress with out asking Go to site
DealerRater Review November 15 2018
Kym looked after me quickly and efficiently. Shes an exceptional customer service professional and a wonderful representative for your company. Thank you very much Kym! Go to site
Google Review November 14 2018
DealerRater Review November 14 2018
Alan, my service guy and the staff whom works with him to Corey the young man whom work with me on the loaner car were very professional, very helpful and attentive. Great customer service from everyone!!! Go to site
DealerRater Review November 14 2018
Turned out to be a wirevpart yyyy yuy uuybyuy yuy This is a pain and im sorry i started to Answer mever again Stillnot enoghenpugh Go to site
Google Review November 13 2018
Believe it or not, this dealership always has great deals, better than you can find elsewhere Go to site
DealerRater Review November 13 2018
Kym consistantly goes above and beyond for my family. She is truly an asset to the Mercedes Benz of Little Rock team. It is people like her that will keep me continuing to purchase Mercedes Benz vehicles. Go to site
DealerRater Review November 12 2018
Took my 2005 C240 in and had brakes and rotors out on it and oil change. Allen worked me in and as always done a great job. Go to site
DealerRater Review November 12 2018
Service was excellent and curtesy car was helpful. I had to wait a little while on curtesy car but it was perfect. My first service and it went well. Go to site
DealerRater Review November 11 2018
Mercedes Benz Little Rock never fails to deliver the best service. They addressed all of my concerns, had my car ready when I needed it, and even washed it. Stephen Robinson was great! Go to site
DealerRater Review November 10 2018
Corey drove me to work and was a delight. Josh was timely and it was a pleasant experience I am glad my local dealership is so great. Go to site
DealerRater Review November 10 2018
This visit was good with a quick appointment. Previously, I was not able to get an appointment having to schedule 2 weeks in advance even for simple oil change. Go to site
DealerRater Review November 10 2018
Patti, my sales rep was great! Actually enjoyed buying a car! Everyone at the dealership was friendly, helpful and went over and beyond my expectations! Highly recommend. Go to site
DealerRater Review November 09 2018
Dealership did everything it promised in a timely manner, with a good attitude and made me appreciate how fine service should be performed. I was offered a loaner car which made things very convenient Go to site
DealerRater Review November 09 2018
Very knowledgeable and helpful. Promote t attentive service. I cant think of anything else to say. Should take off min wording for people to answer Go to site
DealerRater Review November 08 2018
Allen Blair has been our service rep for a number of years helping to keep our 2011 GL 450 in great shape. Always courteous and professional. Thank you! Howard. Go to site
DealerRater Review November 08 2018
Allen Blair was friendly, courteous and knowledgeable of repairs to be made. He was able to explain in layman terms what is to be done in order to repair my vehicle Go to site
DealerRater Review November 08 2018
I panicked because my engine light came on and went straight into the dealership. I had a lot going on at work and no time for car trouble. They had no courtesy cars but worked out for me to have a demo. They got my car trouble taken care of quickly that day (it was an easy fix) and made sure I was... Go to site
DealerRater Review November 08 2018
Feel very welcome , flexible and accommodating. Worked me in same day . Gentleman working with Allan , I think his name was Josh was efficient. Picked and dropped me with no delay . Feel at home with these guys . Go to site
DealerRater Review November 07 2018
Very cooperative about my concerns with my brakes. The brakes were replaced under warranty. While I was there, recall work was also done. Pleasant waiting area Go to site
DealerRater Review November 07 2018
My wife wanted to get the car checked before she left on a trip to see her parents. The staff was able to get the car in for inspection at a short notice.. The service department did a thorough inspection, fixed what needed to be fixed and all in a timely manner. Great job. Go to site
DealerRater Review November 07 2018
Amazing staff listened to all my needs and found the perfect match!! Love Reed my sales professional Everyone explained every detail to me and made sure I understand clearly all the features of my vehicle Everyone we spoke to was professional everyone explained every detail to me and made sure I... Go to site
DealerRater Review November 05 2018
Allen Blair in service has always made me know he cares about my safety and my wallet. Tell me what I need, why I need, how long before not doing it will have a cause and effect. Help me to repair in stages if possible. Cares and provides my service around my schedule to endure less disruption in my... Go to site
Google Review November 04 2018
Most straight forward and painless dealership Ive bought from. BJ was easy to work with. Go to site
Google Review November 04 2018
DealerRater Review November 03 2018
I had intended to buy a BMW 5 series but stopped in to see how the E series would compare. Joseph greeted me on the parking lot and took me on a test drive. He was very informative and detailed about how the car compared to the BMW. I was impressed but had to head to work he sent me a text with a... Go to site
DealerRater Review November 03 2018
It very pleasant and the service was great. I had a problem and Allen went out of its way to correct the problem. I thank you for Allen. He has great customer service skills. Go to site
DealerRater Review November 02 2018
From wheels in to wheels out the LR team has a 10 star mentality. Above and beyond! Im a brand ambassador in the community.. Go to site
DealerRater Review November 02 2018
David was very helpful in finding just what we wanted. Friendliness of dealership made my decision for me. Matt has called couple times to check on things. Very pleased!! Go to site
DealerRater Review November 01 2018
Always good but slow about letting you know your car is ready. Easy to make appoints, usually quick to start, good about loaner transport, good people. Go to site
DealerRater Review November 01 2018
My experience was delightful. Everyone were patient and kind. I was offered something to drink and the communication was professional and with a pleasant tone. Go to site
DealerRater Review November 01 2018
This dealerships customer service was outstanding from the time I walked in the door. They checked in as time progressed and made sure that my visit was comfortable as well. It was Halloween and I loved everyones spirit. Go to site
Yelp Review November 01 2018
Most unprofessional sales & service professionals for any MB dealer I've ever experienced. It's MB prices. Give that kind of service. Go to site
Google Review October 31 2018
Great place and staff I have bought a vehicle from Bj Henry great service I loved the experience and in the process of buying another vehicle from Bj at Mercedes Benz great place to shop for your next vehicle ask for Bj Henry he will make sure u r happy with your decision Go to site
Google Review October 31 2018
Mr. Jerrold Was A Very Knowledgeable Sales Assoc. At The Medcedes Benz Dealership Here In Littlerock, Arkansas If Youre Looking For A New Or Pre-Owned Vehicle. Be Sure Too Asks For Mr. Jerrold Hes The Best Thank Again Jerrold Go to site
Google Review October 31 2018
My experience with BJ Henry was great. I was able to explain to him what model, year, and color of Mercedes i was interested in and withing days i was followed up with a call. He is well knowledge about all the vehicles and kind to all customers upon greeting them and even following up after... Go to site
DealerRater Review October 31 2018
Stephen was very polite and helpful but the gentleman who greeted me at the reception desk was not. Stephen ask the gentleman to bring my loaner around 3 or 4 times before he finally got it. Go to site
DealerRater Review October 31 2018
Quality work. Short waiting time. Stephen explained the work and price before it was performed. Every one was exceptionally friendly . I would recommend.... Mary Poole Go to site
DealerRater Review October 31 2018
Kym took such good care of me! Allowing me to take the loner home really helped me out ! The atmosphere there was very friendly and clean! Go to site
DealerRater Review October 31 2018
Very well run department , friendly and very professional. Josh did a great job of keeping me informed and answering all of my questions. I would recommend to anyone. Go to site
DealerRater Review October 31 2018
Jerrold wasnt at all pushy. Brought us the keys quickly for the test drive. Negotiated a fair price and the deal was quickly done. The detail shop did a good job cleaning the car for us. Loved that there were no hidden fees added to the Internet cost of the car. Go to site
Google Review October 30 2018
BJ Henry is beyond awesome we drove over 45 miles to purchase a new Mercedes Benz and when we finally arrived we were beyond amazed with the professionalism he show I'm happy that he was very calm and polite during this process and knows his product! Thank BJ for everything!!!! Go to site
DealerRater Review October 30 2018
My car was serviced quickly and we set a price beforehand. They also serve great refreshments and it's always nice to look at the cars. Go to site
DealerRater Review October 30 2018
This dealership is excellent. Service is efficient and thorough. Agents are thoughtful and friendly. Environment is comfortable with courteous, caring workers. Problems are quickly tackled, and all questions answered. We highly recommend this company for sales and service. Go to site
DealerRater Review October 30 2018
Little Rock Mercedes-Benz has an excellent service department. Mr Robinson greeted me as soon as I arrived. When I returned to pick up my vehicle, it was ready to go. Go to site
Google Review October 29 2018
My experience with MBLR with my salesperson Jerrold was great, quick and fast loan approval I got the car that I wanted he even delivered it to me!! My overall experience was amazing thanks Jerrold and everyone who was apart of making this happen Go to site
Google Review October 29 2018
Most straight forward and painless dealership Ive bought from. BJ was easy to work with. Go to site
DealerRater Review October 29 2018
I don't believe the service was excellent because not all information regarding taxes and loan was divulged leading me to believe I would have a lower payment causing me to spend more. I believe it was lying by omission I was honest about what I wanted to pay. There was many opportunities to tell me... Go to site
DealerRater Review October 29 2018
Unfortunately I was misinformed on the car history and facts. I was told that it had only one owner and it is 4 wheel drive, after I bought the car I found out that, there was 2 different owners for this car and it is only 2 wheel drive. Also I found the online price for the same exact car with less... Go to site
DealerRater Review October 28 2018
I really appreciate the service provided from the availability of days and times to the assistance given to help me get to work on time. Go to site
DealerRater Review October 28 2018
It was a good experience the customer service was great and our technician was very knowledgeable. I would highly recommend visiting this dealership for all things Mercedes! Go to site
DealerRater Review October 28 2018
This was my first visit here and everything went very well. I was treated very good by my advisor Stephen Robinson. Stephen is a very good advisor and a good people person who explain everything to me very well. Go to site
DealerRater Review October 27 2018
Service department was excellent. Staff was friendly and helpful. Vechicle was ready on time. Very pleased with overall service. Will be back for more service when needed. Go to site
DealerRater Review October 27 2018
My service experience was very satisfactory. Kym, my service agent, was very friendly and stayed in contact with me via text while I was offsite allowing me to confirm any services they were administering prior to doing so. She also was able to find me a loaner car on very short notice after... Go to site
Google Review October 26 2018
Mercedes-Benz of Little Rock is absolutely top notch, but what makes this place a true 5-star, is salesman BJ HENRY. Every single time my family is looking for the best vehicle to match our current needs.. BJ goes above and beyond to make the process seamless. I recommend this place to anyone and... Go to site
DealerRater Review October 26 2018
Great team. Wonderful attention to detail. Beautiful facilities. Everyone friendly. Would definitely recommend to friends. Washed my car. Impeccably clean. Staff very knowledgeable. Go Riverside. Go to site
DealerRater Review October 26 2018
Went in for a windshield replacement my battery died while working on my car they replaced it under warranty thats pretty much not heard of cause I purchased a certified preowed the battery is 400 dollars for the agm they put in the car made my day, most dealerships would have charged you,I would... Go to site
DealerRater Review October 26 2018
This was our first experience with Mercedes Benz of Little Rock and Im very impressed with the service and follow-up. The building is very clean, the employees are very friendly and attentive. It was a rainy day, but the car was clean when it was returned to us. I think they have a new satisfied... Go to site
DealerRater Review October 26 2018
Good service. No complaints. Been having problems with Landers because I purchased my car from them. I've had nothing but awful experiences and I decided to bring mines to the Mercedes dealership. Go to site
DealerRater Review October 25 2018
The service accommodations were immediate and within reasonable. Certainly, the response was quick and to the point as is often the case for all service recommendations. Go to site
DealerRater Review October 25 2018
I had a great experience with the service department at MercedesBZ of Little Rock. I have always had great services from the service department.My service advisor Allen is Great! Go to site
Google Review October 24 2018
BJ is the best sales person ever and he still responds to our many inquiries after the sale! Go to site
Google Review October 24 2018
I had another great experience at MB Little Rock! Go to site
DealerRater Review October 24 2018
Everything was done to my satisfaction and on time. Steven was great to work with. The dealership was clean and all dealership personnel I came in contact with were very friendly and checked to see if they could be of help. Go to site
DealerRater Review October 24 2018
Allen and other staff very helpful and courteous. Allen answers questions thoroughly and responds timely to my requests. Willing to adjust schedule when needed. .Rating service excellent Go to site
DealerRater Review October 24 2018
Excellent service! Allen always takes the time needed to explain what needs to be serviced and what to expect. He is always friendly and goes above board to make sure Im satisfied with service. Go to site
DealerRater Review October 24 2018
Mrs Kym Phillips has always been professional and my visits have always had a smooth transition. She made the quality of the experience and service that much better. Go to site
DealerRater Review October 23 2018
I worked with Kym in service and she was friendly as always. 2 guys helping with my loaner- GREAT!!! Nice people ALWAYS. Im very happy. Go to site
DealerRater Review October 23 2018
I have been a customer of Kym's for about two years now. I had a convertible that was badly flood damaged. Kym's immediate action and assistance was swift, calm, and kind. I don't know what I would have done without her. I have since replaced the convertible with another convertible. Kym is... Go to site
Google Review October 22 2018
I want to take this time to Thank!!! B.J. Henry for being the best salesman ever. Mercedes you one of a kind working with you. I've never seen someone go beyond to get me in the car that I had been looking at for several weeks. He made me believe that this car was my car standing on the lot.I... Go to site
Google Review October 22 2018
Not happy with the experience. I made an appointment for 9 am, didn't get my car back until after 4pm for a Service A. So not the greatest service, not at all impressed. Go to site
DealerRater Review October 22 2018
The dealership shows concern & support for the customer whether your vehicle is being serviced or in for routine service. They're also attentive of the need or concern for the customer. Go to site
DealerRater Review October 21 2018
While traveling from NWA to Little stock, I had a flat tire in Russellville. Eighteen hours later after a VERY disappointing experience with Mercedes Benz roadside assistance (I was without my car & stranded overnight in the rain more than a hundred miles from home), Allen, in service at Mercedes... Go to site
DealerRater Review October 21 2018
The people at this dealership are always friendly and helpful. I can always depend on them to take care of our needs. Really Great people. Go to site
DealerRater Review October 21 2018
Graat customer service. Sales team member did a good job in showing me all features in the vehicle that I bought. Before visiting the dealer I already had all the details of the vehicle. Thanks Go to site
DealerRater Review October 21 2018
Very professional, well organized and well knowledgeable team. Helped me all the way from picking up my car to fixing it in time. Well done. Go to site
Google Review October 20 2018
Good people there Go to site
DealerRater Review October 20 2018
Kim was very helpful on my last visit to Mercedes-Benz of Little Rock. She explained all my options and what all would be included in my service. Called me and let me know my car was ready to be picked up and when arrived at the dealership she went over everything that was serviced. And then I... Go to site
DealerRater Review October 19 2018
Service has always been good for the 30 plus years we have done business with you. Facility is comfortable while waiting and all employees seem interested in seeing that my needs are met. Go to site
DealerRater Review October 19 2018
B1 service. Everyone was professional. Service was great. I would refer others. I feel that service cost are expensive. Mercedes should offer service discounts occasionally Go to site
DealerRater Review October 18 2018
Had a bad tire that needed a replacement. Authorized replacement Friday afternoon and told it would be handled later that day. Waiting until next morning to pick up at 10:30; got there and tire had not been changed. Service was good enough to deliver car to my house later that day. Go to site
DealerRater Review October 18 2018
I love the time and attention that this dealership shows it customers, especially being a woman, and the brand they represent. Allen makes sure that everything is properly serviced in a timely manner and gives me a heads up about when major items will be due. I highly recommend LR Mercedes to... Go to site
DealerRater Review October 17 2018
Kym is the best with service. She got me in fast with a tire problem. Such a professional company. I would definitely consider buying another Mercedes not just be the vehicles are fabulous but also because the service department is so good I Little Rock. Kym is kind to me and easy on my nervous... Go to site
DealerRater Review October 17 2018
Fast and great service. It was easy to schedule a service for my MB Allen Blair took my service call since he took care my first service last year, he understand my need. I will recommend him to my friends. Go to site
Google Review October 16 2018
Google Review October 16 2018
My husband and I have been very pleased with the level of professionalism and customer service we receive from our salesman BJ Henry. He kept us abreast throughout the entire process, which makes each purchase seamless. We have purchased a few cars from MB of Little Rock. We highly recommend him to... Go to site
Google Review October 16 2018
I bought my first Mercedes Benz from BJ Henry, and it was a great experience! He is knowledgeable, pleasant, and professional. Ill be looking for him when Im ready to buy my next vehicle! Go to site
Google Review October 16 2018
Ive bought multiple vehicles from Mercedes of Little Rock. BJ Henry is great to work with. I hated stepping onto car lots until I met BJ. They make the entire buying and service of your vehicle effortless. I highly recommend anyone looking for a Mercedes to call BJ. Go to site
DealerRater Review October 16 2018
Didnt have a appointment and it was my first time and Kym made feel so welcome, excellent customer service!!!!! Great atmosphere everyone greeted me with a smile and a hello Go to site
DealerRater Review October 16 2018
I have bought multiple vehicles from Mercedes of Little Rock. They are great to work with. They make car buying and maintaining simple and effortless. With my crazy schedule I need more simple and effortless. Thank you BJ and Kim. Go to site
DealerRater Review October 16 2018
Excellent and fast service with many amenities. Service was accurate and reasonable. Josh Winegar was quick and explained the service. Car was clean inside and out after service. Go to site
DealerRater Review October 16 2018
Friendly. Thorough. Efficient. I had to take my CLA250 in for service. Car was misfiring on 3 out of 4 cylinders. They sent wrecker and gave me a loaner vehicle. I have 2 Metz purchased from them. Go to site
Google Review October 15 2018
BJ Henry was with me every step of the way. Im an Alabama customer of his. I saw the car, and I was reluctant to purchase it because it was all the way in Arkansas. BJ sent me a video detailing every feature. He arranged shipping, and I received my beautiful car within a week with an affordable... Go to site
DealerRater Review October 15 2018
First off I came in without an appointment, the employees made me feel welcomed and they did what they could to get my car serviced promptly. Im very satisfied with the customer service I received with it being honest and considerate. Go to site
DealerRater Review October 14 2018
We have bought many cars/trucks over the years but our purchase with Francesco at Mercedes of Little Rock was by far the easiest. He is patient and kind and spends as much time with you as he needs to. If you are in the market for a new car, ask for him. He goes above and beyond. We were lucky to... Go to site
DealerRater Review October 13 2018
Great overall service from beginning to end. The work was clean and thorough. The attention to detail was greatly appropriated. Especially making sure the work was complete before I took delivery. Go to site
DealerRater Review October 13 2018
Mercedes is certainly known for its brand dependability but I fell in love with its customer service dependability. When I had a tire issue, Stephen was there to see that I was able to replace my tire and that I wasnt stranded. Go to site
DealerRater Review October 13 2018
Great service. Let me know what the problem was and they were able to complete the service quickly and my car was ready. Would absolutly recommend. Go to site
DealerRater Review October 13 2018
Any time I have been in for service and recently purchased a vehicle, everyone is courteous, polite, professional and prompt. Customer service is a reason I am a MB driver. Go to site
DealerRater Review October 13 2018
Average Experience nothing more and nothing less. No one went out of the for anything. No one went above and beyond for anything. There was No Wow customer experience to share. Go to site
DealerRater Review October 13 2018
Very helpful and new exactly what I needed. Ordered my part for me.Told me when it will be in and he would call me when it came in. Go to site
Facebook - Web Review October 13 2018
Francesco Havas is by far the best salesman we have ever worked with. If you are looking for a new or used Mercedes go and see him. He is patient and kind and goes above and beyond. Thank you for all of your help and we love our new Mercedes Go to site
DealerRater Review October 12 2018
Everyone was helpful and answered my guestions. Thanks for the good service I think 25 words is too long I just got an oil change Go to site
DealerRater Review October 11 2018
I was very impressed with the timelessness of the service performed as well as the people person skills Mr. Stephen Robinson exemplified. He was very knowledgeable and informative in explaining all areas checked on my vehicle. Go to site
DealerRater Review October 11 2018
Excellent service from our first interaction. David Wheeler and Matt Martindill answered all our questions from first visit through purchase. They offered further visit to go over any questions post-purchase. Go to site
DealerRater Review October 11 2018
Chris did an excellent job and was. Very professional at all times. Highly recommend!! I would consider this to be the very best service center I have visited. Go to site
DealerRater Review October 10 2018
Very professional and friendly. Got me back there and out in a jiffy.. Allen explain to me what exactly they were going to do and the amount of time it should take. Thanks. Go to site
DealerRater Review October 10 2018
Kym Phillips is the perfect example of a caring service representative...she ensured that my needs were met and my vehicle was repaired ... she dealt with the warranty company daily until the approval was granted.. she encouraged me to not stress... thanks again Kym Go to site
DealerRater Review October 10 2018
Prompt service, easy to work with. Staff is very friendly and the work was done on times I received constant updates on the status of my vehicle. Go to site
DealerRater Review October 10 2018
Excellence demonstrated, from ensuring the loaner was ready to cleaning our car up after servicing. Add to that the customer focus of Kym Phillips and if great customer service is the goal, mission accomplished! Go to site
DealerRater Review October 10 2018
We ordered a new 2019 SLC. It took 6 months for them to complete it. The sales manager kept us informed every step of the way. We were very happy with the finished product. Rosco the sales manager and Francesco were great to work with. We were in and out of the dealership in least than an hour.... Go to site
DealerRater Review October 10 2018
The service rep. Stephen was very nice and kept me informed of the updates and additional issues they discovered as they completed my service. The use of a courtesy car was very appreciated as well. One of the items they recommended was to replace the rear brakes for $220.00 but it turns out... Go to site
DealerRater Review October 09 2018
Courteous and professional service in prnomised time. Making the appointment was easy. The service area was clean and uncluttered. It was nice to meet Kym. Go to site
DealerRater Review October 09 2018
Always a great and efficient experience. Waiting area is comfortable with a great view of the new eye candy... always a temptation. Nothing less than German efficiency. Only critique is the number of follow-up emails and texts to thank me for using them and asking for a review. I believe I received... Go to site
DealerRater Review October 09 2018
The Staff was Friendly and they had multiple choices for my car to be serviced. They explained the service that was done to my vehicle. Go to site
DealerRater Review October 07 2018
Purchased a GLC program car for my wife. Everything about the experience at Mercedes of Little Rock was positive from the time we arrived until we left the dealership. Patti Railey did an excellent job and made the entire buying experience a pleasure. Go to site
DealerRater Review October 06 2018
Mr Paul was agreaty salesmen very impressive answered all my questions and will tell all of friends about my experience at the dealership how they will work with you Go to site
DealerRater Review October 06 2018
Service Advisor said the car should be ready by noon and at 12:10 he called to say it was ready to go. Everything requested was done, car was washed and looked great. Go to site
DealerRater Review October 06 2018
Great customer service. Stephen took great care of me helped me out with my questions and concerns and even provided a shuttle for me. He didnt just give me an answer to my question he got on the phone and made sure that the answer he was giving me was correct. Go to site
DealerRater Review October 06 2018
Patti and the team at Mercedes-Benz of Little Rock were amazing! It was my first experience buying a vehicle and they made it so easy. I would recommend them over and over again! Go to site
DealerRater Review October 06 2018
Please with service, professional and Pleasant staff! Had recall for brake service which was performed it did take a little while but I was pleased as far as I can tell... Go to site
DealerRater Review October 06 2018
Went over and beyond to get the car that I wanted at the price I could afford! These guys were awesome! Couldnt ask for more Go to site
DealerRater Review October 05 2018
Every time I get my vehicle serviced I always receive great customer service and thorough inspections. They go above and behind to not only let me know what is going on with my car but things I need to watch for so that I can extend the life of my vehicle. Go to site
DealerRater Review October 05 2018
I enjoy the service dept. Kim and Cory were very helpful. I would recommend them. I called that morning and Kim got me worked in right away. Cory got me back to work within 25 mins. Go to site
DealerRater Review October 05 2018
I arrived on time for my scheduled appointment and they were ready for my 550SL. They said itd take an hour and a half but it was ready in 45 minutes including a wash. Go to site
DealerRater Review October 05 2018
Everyone person was super friendly. My car was cleaned after service and it wasnt really dirty. I love my car and I would never buy another brand Go to site
DealerRater Review October 05 2018
10,000 mile check up went well. My remote key had not worked and they put a battery in for me. They greeted me and were very polite and professional. Great experience. They changed the oil and serviced the car for 10,000 miles. Did not have to wait excessive time. Go to site
DealerRater Review October 05 2018
The headlights on the GLS450 is by far substandard to any in its comparison. Driving the car in wet conditions is completely unacceptable when it come to headlights. Ours has been in the shop multiple times with complaints about the dim headlights and MB says nothing but it compares to the other... Go to site
DealerRater Review October 04 2018
Everyone was friendly and helpful and communicated well. We were given a courtesy car to use while ours was being serviced. Overall good experience at Little Rock. Go to site
DealerRater Review October 04 2018
The employee treated me with respect & great timing. She was knowledgeable of my concerns. Kym was very concerned that I was satisfied with the service that I received. Thanks Go to site
DealerRater Review October 04 2018
Alan always does a great job. Very knowledgeable and accountable!!! Appreciate being able to get a loaner as well. The man who helped get my loan car ready was very good it dont know his name. Go to site
DealerRater Review October 04 2018
The staff was friendly and helpful. Got my car in and out in a reasonable time. Very glad I went to the dealer instead of the discount place. You get quality at this dealership. Go to site
DealerRater Review October 03 2018
I had another good experience with the MB service department. Everything was really great except the loaner cars were booked for the next 2 months! Since my service was going to last 3-4 hours, I was really disappointed; however, my salesman got one for me so all was ok. Go to site
DealerRater Review October 03 2018
Kym was friendly and attentive to my service needs. She called back the same day and gave me the diagnosis of my car problem, which I appreciated. Go to site
DealerRater Review October 03 2018
Great service. Had my tire replaced that same day and provided me with a service car. Easy and fair to work with. Corey provided a clean and good service car Go to site
DealerRater Review October 02 2018
Always ready to change our oil. Never pressured to buy extras. My service records are able to be obtained quicklyand as soon as you drive up someone is there to greet you. Go to site
DealerRater Review October 02 2018
This is a great dealership. The staff was friendly and went above and beyond to make my purchase a great one. I would definitely recommend. Go to site
Google Review October 02 2018
DealerRater Review October 01 2018
Easy to schedule. Completed when promised. No surprises. Yada. Yada. Yada. Yada. Yada. Yada. Yada. Y. Y. Y. Y. Y. Y. Y. Y. Y. Y. Go to site
DealerRater Review September 30 2018
Great experience at dealership this is my fifth car that we have bought from Mr. Paul and tell my family and friends about him keep up the good work Go to site
DealerRater Review September 29 2018
Prompt courteous service. Great follow up. Team worked hard to save me money. Very responsive in providing me a courtesy car. While waiting Patti answer all my questions regarding new models of suvs Go to site
DealerRater Review September 29 2018
LR Mercedes has good people and does good work. I wish that the dealership was closer to my home in Little Rock, but they always provide a loaner vehicle, so it is not too much trouble. Go to site
DealerRater Review September 29 2018
Make sure to wash and clean up oily smudge prrint before you return it to the owner. Full hand print on hood was not good. Go to site
DealerRater Review September 29 2018
I spoke with Kym to make the appointment. She let me know what to expect along with the cost and had a very pleasant personality. When I dropped off the car it was as I expected and more. They under promised and over delivered. This was my first time meeting Kym. Paul and BJ are always great. Go to site
DealerRater Review September 29 2018
The salespeople and the service people know you personally and always make you feel like they are happy to see. All personnel are very amiable. And the physical plant is very attractive. Go to site
DealerRater Review September 29 2018
Its always a nice friendly evironment and great customer service provided by the staff when I visit. The staff always listens to my concerns and works diligently to resolve the matter. Go to site
DealerRater Review September 29 2018
Mercedes Benz of Little Rock has excellent customer service! I have leased three cars with them and dealt with their sales team (Jerrold Browning is amazing), managers, finance, and service department several times and every time the service is exemplary! I would not go anywhere else for my... Go to site
DealerRater Review September 29 2018
Im very happy with the service I received. Kym kept me informed of what was going on with my vehicle. I was provided with a courtesy car which was convenient. Go to site
DealerRater Review September 29 2018
Very very poor communication with the customer and assistance was not what I expected from aMercedes dealerships. Was like dealing with a shade tree mechanic. Go to site
DealerRater Review September 28 2018
Stephen was my service provider and he was absolutely incredibly amazing. I had bad experience previously with this location, but because of him, I will gladly get my car serviced there again Go to site
DealerRater Review September 28 2018
Clean and modern facilities with a courteous and professional staff. They could not resolve my problem (fuel/air mixture and timing) for lack of a Lambda Guage. Go to site
DealerRater Review September 28 2018
My experience With Mercedes of Little Rock service has always been positive. Several situations where I had an immediate issue and they always fit me in Go to site
DealerRater Review September 27 2018
Kim Phillips scheduled our appointment at our convenience. When we arrived she met us and immediately took care of our business. Hardly had time to get a cup of coffee. Go to site
DealerRater Review September 27 2018
Issue with gas cover opening on a CLA 250. Gas hand on empty. Kym offered to send someone and gave her direct number for immediate assistance. Go to site
DealerRater Review September 27 2018
Work was timely done, staff was friendly and professional. The work was completed surprisingly fast only hiccup was I had to go back to have the schedule reset for the next service Go to site
DealerRater Review September 27 2018
Patti was my sales lady and was incredible! So knowledgeable and made it a blast purchasing my 4th Mercedes! Steve was great at helping with financing. Great experience! Great employees! Go to site
DealerRater Review September 27 2018
I went in for a Service A on my 2015 GL450. A courtesy car was provided. The car was nice and clean. The staff is always super friendly. The work on my car was completed in a timely manner and as always they cleaned it up before they gave it back to me!! Go to site
DealerRater Review September 26 2018
Just bought our third MB E class ask for Francesco hes the best and very knowledgable!!! But the whole experience was great and everyone there is so courteous HIGHLY RECOMEND !!! Go to site
DealerRater Review September 26 2018
Need to put cap on tire valve after service is finished. Screw your 25 word minimum. I said what I wanted to say in 11 words. Don't send me any more surveys. Go to site
DealerRater Review September 25 2018
I am Savorn Yorm I really appreciate all the work that they have done for my car especially Mr Alen he my favorite guy he he the best of the best Go to site
DealerRater Review September 25 2018
Im very satisfied with the service experience from ease of appointment making to loaner vehicle to no unexpected surprises. Got exactly what we had discussed in a timely manner. Courteous friendly people in every phase Go to site
Google Review September 24 2018
DealerRater Review September 23 2018
My wife and I traveled over from Germantown TN to make the purchase. We traded in a ML350 2015. Despite the weather conditions on Friday night and most of the day on Saturday, the day of the purchase (raining). The entire experience was awesome! Go to site
DealerRater Review September 22 2018
Great service and salesman clean dealership with a lot to offer customers. The price of the service was what Kym quoted and shes a friendly person. Go to site
DealerRater Review September 22 2018
Great diagnosis! Saved alot of time and Money. Excellent service on the recalled airbag! Helpful service tech and great Mechanic! Very knowledgeable staff! Great experience! Go to site
DealerRater Review September 22 2018
Service team were great and the young man who helped me. Everyone from sales to servywete very accommodating whileva was waiting for my car service. I looked at a new car and the team tried to sale me a car but I really wanted a very good most likely a unreasonable price. But again good team.... Go to site
DealerRater Review September 21 2018
Mr Stephen Robinson was a great person to work with. A great service advisor. I was very please with him. If I need service again I would like for him to help me Go to site
DealerRater Review September 21 2018
Always a pleasure to come in for service. Everyone is professional and eager to take care of me and my service needs. A loaner car is always a plus since I do t love in Little Rock. Go to site
DealerRater Review September 21 2018
Im assuming that my cars tires were done correctly with my nitrous gas as I ask for . It was nice to get my car washed . Go to site
DealerRater Review September 21 2018
My terrific Mercedes dealer took care of both issues perfectly . My nitrous gas got done . Everything was great !!! No problems on my part .. thank you so much .. Go to site
DealerRater Review September 21 2018
Excellent service on time with car wash and courtesy vehicle... good snacks while you wait....text update is handy....cell phone contact info for service advisor is also beneficial Go to site
DealerRater Review September 21 2018
I brought my Mercedes in for service and was greeted at the door by a service advisor. Gave them my key received a loaner car and was out the door very quickly. Go to site
DealerRater Review September 20 2018
Great job guys On time, complete it to satisfaction. Will definitely recommend you to friends and business associates.Keep up the good work I attend upgrade to new ride And will use Mercedes in Little Rock, again and again Go to site
DealerRater Review September 20 2018
Matt went over the top to make every little detail a pleasant experience. . He is such a fine young man !! Excellent !!You are lucky to have him at the dealership !!! Go to site
DealerRater Review September 20 2018
I was impressed with my service advisor Josh Winegar.He carefully explained what services would be provided and what Follow services were recommended. My only complaints were the price for labor to change oil ($140) and the charge of $13.20 for shop supplies associated with replacing my cabin... Go to site
DealerRater Review September 20 2018
All went well. Service person was very nice and explained everything.. I think that the price went up since the last time that I had an oil change. Go to site
DealerRater Review September 19 2018
Excellent Service Warm and friendly experience Excellent quality of work Fair price MB went above and beyond the call of duty. Thank you for making me feel like a valued customer! Go to site
DealerRater Review September 19 2018
Service and the personal kindness they show you always asking if you need anything and not avoiding you great people and service would reckamind to anybody great place. Go to site
DealerRater Review September 19 2018
Service was done quickly and josh even was able to get me in without an appointment, great staff and dealership. I would highly recommend to anyone Go to site
DealerRater Review September 19 2018
I love the Mercedes team. They work with me to ensure that Im aware of everything that is needed on my vehicle. Kym is very friendly and always give me a quote on maintenance and repairs. She always tries to accommodate me with a loaner vehicle while mine is being serviced. When I pick up my car its... Go to site
DealerRater Review September 19 2018
The person that assisted me was helpful, kind and professional. The overall experience was knowledgeable and great. I am very satisfied and happy with the service. Thanks again. Go to site
DealerRater Review September 18 2018
Excellent service excellent service Excellent service excellent service Excellent service excellent service Excellent service excellent service Excellent service excellent service Excellent service excellent service Excellent service excellent service Excellent service excellent service Excellent... Go to site
DealerRater Review September 17 2018
Promptly repaired problem with vehicle. Provided quote and vehicle ready on time. Also provided transportation to and from airport. Friendly and easy to work with. Car clean at pickup. Go to site
DealerRater Review September 15 2018
Its always the best service but i think you all should detail tbe cars out when it goes in for service because the techician gets a little oil or dirt in vehicle. Go to site
DealerRater Review September 15 2018
I was traveling from California to Charleston- had a flat tire and your service dept. went above and beyond to get me back on the road. Go to site
DealerRater Review September 15 2018
Exceptional service and Allen Blair consistently demonstrates the utmost professionalism and knowledge! All employees are top notch and treat customers with first class service! Thanks Go to site
DealerRater Review September 15 2018
I had a nail in a tire. I brought car in and sidewall was involved so a patch would not suffice. I waited an entire day for the new tire to arrive. Guess what......it didnt arrive until the morning of the second day. Although I was treated well by the service department, Mercedes dropped the... Go to site
DealerRater Review September 15 2018
Have been very satisfied with my service appointments......Kym is always kind, prepared and competent.... I appreciate having a service department that i can trust with my vehicle. Go to site
DealerRater Review September 15 2018
Like the Fact that during times of extended service their are Loaner vehicles Able, sometimes due to availability service appts have to be extended farther out , but it's still a plus as with my other vehicles Go to site
DealerRater Review September 14 2018
The moment that I walked into Mercedes of Little Rock. I was met with a smile. There was no pressure and Professional with how business was conducted. They told me the truth even if it might not have been in my favor. Thank you! I came out with what I wanted and was happy with the price. Go to site
DealerRater Review September 13 2018
Overall the service on my car was good...very clean, runs good and appreciate the details given as to what was checked, etc. the problem was with the shuttle service...I texted and called as instructed and left 2 voice mails with the service consultant...waited 40 minutes then called again...total... Go to site
DealerRater Review September 13 2018
We were so disappointed with our ML320, we traded it for an Audi Q5. We will NEVER own another benz product. The dealership was wonderful. Go to site
DealerRater Review September 13 2018
Kym Phillip's is an excellent service manager. She is awesome EVERY single time I have to come in for service or scheduled maintenance. She is always courteous, professional, and smiling. I just love her! Go to site
DealerRater Review September 13 2018
Great service from Josh. Quick to communicate. Nice reception when enetered dealership. Completed my service very quickly and even washed my car. I appreciate and like working with Josh. Go to site
DealerRater Review September 13 2018
There is not a better dealership. I have a wonderful experience every time I go for service. The buying experience was great too. They exceed my expectations. Go to site
DealerRater Review September 13 2018
Everything was good, but would like more possibilities of scheduling appointment within the same week of the needed service.. Good Good Good Good Good Good Go to site
DealerRater Review September 12 2018
Very Friendly and clean...Staff is polite and helpful. . I wish I could get coupons from the Dealership. More Healthy snacks. Thank you..ms owens Go to site
DealerRater Review September 12 2018
They are always accommodating and gave me a loaner while service being done. Never have any problems and my car is running great. Nice people. Go to site
DealerRater Review September 11 2018
Very good experience. Service was very thorough. Even replaced my wiper blades. Matt came out and talked to me while I waited. Will return to this dealership. Go to site
DealerRater Review September 11 2018
LR Mercedes Benz was diligent in their pursuit to repair an annoying rubbing sound coming from the steering column at start-up and as the C300 4Matic steering wheel auto adjusted.. This work order required a couple of visits to finally isolate and resolve the problem. A part was ordered and... Go to site
Facebook - Web Review September 11 2018
Hello! My husband and I purchased a 2018 GLC300 at the beginning of the year. Ive been trying to schedule a maintenance service for months now. Im not receiving any call backs to my voice mails or texts. Any help would be greatly appreciated. Thanks! Go to site
DealerRater Review September 08 2018
Polite and Cheerful staff. Clean facility. They are informative on what is going on with your vehical and update you along the way. They routinely check on everyone waiting to make sure they do not need anything. I had my 20 month old there waiting as well and had multiple staff members offer... Go to site
DealerRater Review September 08 2018
Overall good experience Josh was polite as were shuttle drivers. Work was done and car cleaned up a little bit. Dealership is always clean and comfortable. I have always received good service from Mercedes Benz Go to site
DealerRater Review September 08 2018
Great service helpful and courteous. The loaner car was clean and the options were explained...my car was ready when promised and it was washed Go to site
DealerRater Review September 08 2018
At one time I would ONLY consider having my vehicle (S 550) serviced at the dealership no matter the service from oil changes to purchasing complete sets of new tires. I Have in the past few years branched away to a well qualified technician who has perfectly maintained my vehicle. The downside is... Go to site
DealerRater Review September 07 2018
I was never expecting to buy at all, Range Rover at a Mercedes dealer who wouldve known right!? Well i fell in love at first sight, couldnt get it out of my head, Nathan went above and beyond even when I left with a Ill think about it, answer he didnt give up on me, they made the car to fit Mine... Go to site
DealerRater Review September 07 2018
Ashley was very helpful. I called ahead of my appointment and spoke to Ashley. I told her I was on a tight timeline and needed everything ready that I couldnt wait around on a car. I was in a hurry and she had loaner car waiting on me! Great service all the way around. Go to site
Facebook - Web Review September 07 2018
FRANCESCO GUARNIERI really saved our comfort on our 9h hour drive with our Mercedes GLS 450. Go to site
DealerRater Review September 06 2018
Problem was fixed Service was done in reasonable time since the part had to be ordered. . Will use service dept again. Thanks to Steven and Jeff for fixing my issue Go to site
DealerRater Review September 06 2018
The service center resolved the issue I had with my driver side window that would not let up. I received a loaner vehicle during the time my vehicle was not available and I appreciated having a vehicle to run errands and go to work. My service agent, Josh, was very pleasant and accommodating. Go to site
DealerRater Review September 06 2018
Service was good just wish they had the fact we had an extended warranty in the system so it could have been credited before we had to ask for it to be covered Go to site
DealerRater Review September 05 2018
Advisor was nice & professional lights were replaced the staff was friendly my vehicle lights were replaced without any issues afterwards a little pricey but they got the job done &I am a satisfied customer Go to site
DealerRater Review September 05 2018
In the beginning last year, service was poor at best. But those personnel are no longer employed. Stephen needs a raise!! Awesome crew Awesome vehicle Go to site
DealerRater Review September 05 2018
Great customer service Friendly and knowledgeable Alan meets me and is prepared Calls to keep me updated Discusses pricing with me Checks me out and gets me on my way in s timely Manner Go to site
DealerRater Review September 03 2018
Pleased with the product and the sales and service staff. Our 5th MB purchase! Nice facility! Easy shopping! Very reliable service dept! Only place to shop! Go to site
DealerRater Review September 02 2018
The people that worked with me went out of their way to assist me in choosing a new car when I was very upset that I had to get a new car due to an accident . Go to site
DealerRater Review September 02 2018
I have a long history with Mercedes-Benz, and this by far has been the best vehicle I have owned and the best service I have received. My last C class, a 2015 model, was returned on a buy back due to numerous malfunctions. Jeff, the service manager, really took control of my claim and went above and... Go to site
DealerRater Review September 01 2018
Great service each time that I come in for the scheduled service. All areas are checked and corrective action is taken to keep my car in top condition Go to site
DealerRater Review September 01 2018
Everyone was very accommodating and knowledgeable which helped me make the best choice of vehicle for me. I love my new Mercedes Benz GLE. Happy to be back in the Mercedes family!!! Go to site
DealerRater Review September 01 2018
Appt on time and quick. Service done just like they said. Got car in and got us out fast. Stayed in touch with me during the service. Go to site
DealerRater Review September 01 2018
Allen Blair is always very prompt & professional. He represents Mercedes Benz very well. My vehicle is ML350 year 2011. Looking forward to working with Patti when its time to upgrade. Go to site
DealerRater Review August 31 2018
Good work done on my car but it was lengthy thats my only complaint other than that no complaints service advisor was friendly and professional Go to site
DealerRater Review August 31 2018
Awesome service and on time. Lounge area clean and stock always. Vehicle cleaned and all points checked explained about status of vehicle. Thank You so much Go to site
DealerRater Review August 31 2018
Quick n easy. I will visit again. I will have them service my vehicle again. I made an appointment and was able to drop my car off the same day. Go to site
DealerRater Review August 31 2018
I was greeted by Allen, made the service requests and was promptly given a car for the day. The service was done, there were no surprises. Go to site
DealerRater Review August 31 2018
It was handled efficiently and courteously. I have confidence the car was thoroughly checked out and no further work was needed. This gives me piece of mind as I will soon be on a road trip Go to site
DealerRater Review August 31 2018
The people I came in contact acted in a professional manner. The sales person explain all the cars function. The car was washed and was clean. The sales person that completed the signing of contact was really impressive, no paper. He explained all the different plans in detail. We needed a few thing... Go to site
DealerRater Review August 30 2018
Gave my car for detailing. One negative thing is to get a loaner car here.. Usually have to book appt at least 2 weeks in advance to get a loaner car Go to site
DealerRater Review August 30 2018
I evidently ran over something while on the highway returning from a vacation trip. I telephoned my dealership for advice (MB LR) and was given Zurich phone numbers. The next day I arranged to bring my car in to the dealership. The whole process of addressing my need was handled professionally... Go to site
DealerRater Review August 30 2018
This was my first MB that I had purchased and had high expectations. There was this terrible creaking noise that was occurring however it was not evident and nothing on site could prove there was an issue. MB of LR took my comments and searched thru records to see if they could diagnose by creating... Go to site
DealerRater Review August 29 2018
Great service. Loaner car made available without a reservation. Very friendly staff. Jeff Corder is the best service manager Ive known. Steve Roscoe is best sales mgr. too Go to site
DealerRater Review August 29 2018
I left the dealership and my car started smoking really bad. The mechanic had put way too much oil in it. Someone from the dealership had to pick me up on the side of the highway and take my car back and have the oil changed again. Go to site
DealerRater Review August 28 2018
I would recommend everyone to Mercedes Benz of Little Rock. Staff is very nice and the service was fast! Everyone was very helpful to my needs. Go to site
DealerRater Review August 28 2018
Very happy about my purchase. Staff was professional and very courteous. Enjoyed the experience. I will recommend this dealership to all my family and friends. Go to site
DealerRater Review August 28 2018
I wish to thank you for the opportunity to express my satisfaction for the excellent service I received on my last visit to Mercedes-Benz of Little Rock. I Would like to thank very much to Mr. Allen Blair, who knew exactly what procedure was needed to have my car in good running... Go to site
Google Review August 28 2018
DealerRater Review August 27 2018
I love working with Kym and Joey they are top notch!! They answered all my questions and I felt confident that theyd do as promised to ensure that my car runs and looks perfect! Go to site
DealerRater Review August 27 2018
We were very satisfied with our experience at the dealership and the work by Fran, our salesman, exceeded our expectations. I have already referred friends to them both. Go to site
DealerRater Review August 27 2018
Allen Blair exemplifies what it means to provide exceptional customer service. He is the one to interact with. He is like no other; patient & kind. Go to site
DealerRater Review August 25 2018
My wife and I are always treated with respect. Even by employees we arent dealing with. It is a comfortable atmosphere. Negotiations were friendly and positive. The dealership did everything that we asked them to do. I highly recommend a visit. Go to site
DealerRater Review August 25 2018
Excellent service. Warranty, brakes and scheduled service. Appreciated loner, wash and vacuum, pick up and delivery. Jeff and Allen were great. I also appreciated the service technicians who did the work and made sure they were pleased with results. Go to site
DealerRater Review August 24 2018
Once you get to talk with them they are great and knowledgeably! When you are looking for a Mercedes dealer the one in Little Rock is good Go to site
DealerRater Review August 24 2018
Excellent customer service, including being greeted professionally, advised what to expect in terms of costs and analysis; explained vehicle analyses...and stayed within time frame given. Go to site
DealerRater Review August 24 2018
Allan blair is great to work at the dealership. Even though I mistakenly arrived on the wrong day, he accommodated me and he is very friendly Go to site
DealerRater Review August 23 2018
I come there all the time spend a lot of money call service Manger no call back left message try I g to see if I could get a detail no response out her than that everything is good Go to site
DealerRater Review August 23 2018
My FIRST impression when going to this dealership was pathetic. No one ever acknowledged my presence. I finally had to pick someone to talk to about my car. I went to a Kym Phillips who became our service advisor. She NEVER returned any of my phone calls. Never informed me of my parts delay. I... Go to site
Google Review August 22 2018
Great buying experience from Mercedes Benz of Little Rock! Jerrold provided a competitive quote the first time and then promptly responded to my questions. I live out of town, and Jerrold and MB of Little Rock made the whole process so easy! Go to site
DealerRater Review August 22 2018
The dealership was ready for me at the appointed time. The service was excellent. I would recommend this dealership to other and will continue to come. Go to site
DealerRater Review August 22 2018
Josh was very courteous and helpful during my experience with him .you took time to explain in detail the diagnosis and steps that were taken to correct the problem. Go to site
DealerRater Review August 21 2018
Josh took care of all my needs! Promote him! He came and greeted me and my husband. He offed is the refreshments and beverages that were there. We felt welcome. Go to site
DealerRater Review August 21 2018
Francesco was excellent and got back to me so quickly on all the detail questions. Also Cary was great in easily finalizing paperwork and going over options with me. Thank You Little Rock Mercedes! Kendall Horne Go to site
DealerRater Review August 21 2018
Fran was fantastic! He was very flexible and provided me lots of information. I never felt pressured or bullied into making a purchase. The actual purchasing process was very easy. Plus, he took the time to explain all the functions of the car. He even took my collegiate license plate off the front... Go to site
DealerRater Review August 21 2018
Perfect service !!! I would Recommend all friends and family so Jo my Mercedes-Benz family this is the best service ever! Definitely will recommend this to all of my friends on Socia media ! Go to site
DealerRater Review August 20 2018
My contact person was Josh. After reporting to Josh that my driver seat would not recline even though Mercedes had supposedly repaired it 18 months earlier and it messed back up within 3 months after they repaired it. He reported to me that they would recheck and when I pick my car up, Kosh was not... Go to site
DealerRater Review August 19 2018
Stephen Robinson is wonderful. He returns phone calls and his communication skills are excellent! From scheduling to keeping me informed of the timeframe for the service completion, he rocks! Go to site
DealerRater Review August 18 2018
I felt the service at little rock Mercedes Benz was out standing and services manager understood their jobs backwards and forwards and time in which service was done reasonable last but not least the price was right Go to site
DealerRater Review August 18 2018
The service is excellent. Kym pays special attention to details. I was given a loaner, which was an extra plus for me. My car was in for a recall service. Go to site
DealerRater Review August 18 2018
Total class From the beginning to the final sale- everyone was kind - courteous and service minded- I was a little cold sitting in the showroom so the guy came outside to accommodate me Go to site
DealerRater Review August 18 2018
I took my vehicle in for service B. I was early so I waited outside. Service doors opened promptly at 0730. Service advisors were there waiting. Loaner car rep was not there but that created no delay. Staff worked efficiently to get me in my loaner. Drop off was about 15 minutes. I was... Go to site
DealerRater Review August 18 2018
Service was very poor no communication at all in service department. Mrs patti was awesome Josh worked on my car for 3 days and his attitude was terrible that was my 1 bad experience with them until now. Go to site
Facebook - Web Review August 18 2018
Dustin was AMAZING! We made a quick stop by with a few questions, he was wonderful! Very informative and not your typical pushy sells man! He was wonderful, we would recommend him in a moment!! Go to site
DealerRater Review August 18 2018
Noone was helpful, and i feel I was over charged. There is no reason the labor should cost more than the parts. I was without my car for 7 days with no loaner car. I asked them to fix the recall problem on the call, they said the part was not available. They never said they will re-order it, they... Go to site
DealerRater Review August 17 2018
Calling in to schedule service was a waste of my time. I called numerous times and left my # for a call back to schedule service, with Kim (my service rep). No One ever called me back!!! So I decided to drive in when I was in Little Rock to see about dropping my car off and getting a courtesy car... Go to site
DealerRater Review August 17 2018
Overall had my vehicle for nearly 2 weeks to replace a simple trunk lift and routine maintenance. Poor communication with me when parts arrived, when they were bringing me my vehicle. Replaced wrong lift requiring it to be done again. Very courteous in all communications...just seemingly inept. Did... Go to site
DealerRater Review August 17 2018
Mercedes Benz. Of Little Rock kept my 2016 C300 4matic for four weeks and failed to satisfactorily complete a repair on the grinding/ rubbing sound in the steering column as it automatically adjusts upon start up. The service advisor was very courteous and professional and a courtesy vehicle was... Go to site
DealerRater Review August 16 2018
Josh was knowledgeable and courteous. Loaner car was ready wen I got there and my SUB was ready before expected date. Hassle free. Understanding about my concerns and took care of above my expectations. You bet Ill there to lease my 3rd Mercedes from you as soon as the current least is up. Go to site
DealerRater Review August 16 2018
The entire staff was very helpful in getting me back on the road quickly. Steven went above and beyond! They got me in and out in less than two hours. Go to site
DealerRater Review August 15 2018
From start to finish, Fran was a pleasure to work with! His knowledge of the cars made my purchase that much easier. This is not my first car to buy from him as he sold me C class in the past. I worked with him again because of the communication he kept with me throughout the past few years. I... Go to site
DealerRater Review August 14 2018
Matt greeted my family and showed us vehicles on floor. He new every little detail on the style car I wanted. Only problem was that they didnt have the one I wanted, but that didnt stop them Steve came on board to help Matt and we explained what car I wanted and that we had found it online out of... Go to site
DealerRater Review August 11 2018
Everyone was so nice and helpful! Gary was especially kind and made sure to help us through all of the steps of the process. I would definitely recommend! Go to site
DealerRater Review August 11 2018
The salesman, BJ was phenomenal. He was knowledgeable and friendly. He was not pushy which made the experience memorable. The only drawback was the financing portion of the process took way too long but because BJ kept me informed throughout the process they made a sale!!! Go to site
DealerRater Review August 11 2018
Allen in the service department was great! I was not expecting them to wash my SUV but at the end of the service they washed. Great customer service. Thank you guys!! Go to site
DealerRater Review August 11 2018
Kym and her staff were so helpful! Everything was completed before the original service date that Kym and I had set. Thanks for all you do! Go to site
DealerRater Review August 11 2018
They had a car I liked at a decent price. Staff was friendly and helpful. I would be happy to shop there in the future. Go to site
DealerRater Review August 11 2018
I was very impressed with my visit to the Dealship. Stephen Robinson was most helpful and very personalble. My wife and I return to have our Mercedes serviced. Go to site
DealerRater Review August 11 2018
Had car towed to dealership day before 9 a.m. Thursday appointment. Called Thursday 4 pm. They were getting to it. Did diagnostics to find nothing. Did not test drive because tire was dangerous. Failed to inform me of severity of tire and I left on the 3 hour drive home. Car went back into... Go to site
DealerRater Review August 10 2018
Kym Phillips has always taken very good care of me in the service dept. I will send any Mercedes customer to her to have the vehicle they have purchased serviced./ Go to site
DealerRater Review August 10 2018
I have always been pleased with the service I have received from MB of LR. Wouldn't go anywhere else in town! They are top notch. Go to site
DealerRater Review August 09 2018
I have a dealership within an hour drive but choose to drive 2.5 hours for service at the LR dealership- they are that good! Go to site
DealerRater Review August 09 2018
The service center is amazing and on top of that I was telling my salesman from over 2 years ago, in passing, how my steering wheel no longer adjusted and Francesco went in the back and got it unstuck for me and didnt even mention it to me. THAT is service. Go to site
DealerRater Review August 09 2018
Kym was my service representative. She was very cordial, proficient, and professional. Everything was explained well. I was there for only an hour. Nice atmosphere. Go to site
DealerRater Review August 09 2018
Service was done in a very timely fashion. I am very pleased. Cat was cleaned and vacuumed. Thank you for everything. Kind regards, Thomas. Good job. Go to site
DealerRater Review August 09 2018
The customer service was amazing once I got there. Everyone I spoke to and some that interacted with my son were all friendly! The only drawback that I experienced was scheduling an appointment. The online scheduling was deactivated and I called several times with no return call. I reached out to... Go to site
DealerRater Review August 09 2018
I purchased a new vehicle which has a software problem never seen before at this dealership. The software update has been ordered from Germany and I have been told by Kym Phillips that Germany is in a different time zone and when Little Rock dealership is open they are closed and she cannot find out... Go to site
Google Review August 08 2018
They ALWAYS Treat Me #Right Go to site
DealerRater Review August 08 2018
My employ was very efficient & knew what to do. He was very nice in getting me settled in waiting room. The appointment was 30 min shorter than expected!!! He was very knowledgeable & knew what need to be done Go to site
DealerRater Review August 08 2018
My service included a manufacturers recall. I appreciate the loaner and the excellent customer service provided by Stephen Robinson, especially his willingness to coordinate the drop off and pickup times with my busy schedule. Go to site
DealerRater Review August 08 2018
I had a coolant leak and dropped the car off without an appointment. I have had a new Service Advisor Rep, Kym Phillips for the last couple of years and she took care of the problem right away, although it took a week for the repair. She was able to get me a loaner car, which helped me get back to... Go to site
DealerRater Review August 08 2018
I called Stephen Tuesday morning in hopes of getting in for an oil change this week. Not only did he respond quickly but he got me in that day and had me out within a couple of hours. I have called before (Chris) and received horrible service. She doesnt call back. Isnt very personable and always... Go to site
DealerRater Review August 08 2018
My 20K mile service went as smooth as it possibly could. Friendly people and good service! Kym and Kevin took care of me and got me on my way. Go to site
Facebook - Web Review August 08 2018
Dustin Danner was my salesman and walked me through the transaction easily. Corey Overton has been a blessing answering my follow-up questions with how to utilize of some these unique features of my new car. Thank you to Heather Baker for sending me to you! Go to site
DealerRater Review August 07 2018
Dropped in with top down on a fairly pleasant day, having come from the car wash where I had to put the top up! But to my dismay, no cold air through the car wash. Allan suggested I bring it in the next day as I was heading to Florida. Took it in and left it for the week. Texted with the problem,... Go to site
DealerRater Review August 07 2018
I am delighted to meet such wonderful staff; For the first time, I felt like I were part of a family; Superb Customer Service second to none. Thanks. Go to site
DealerRater Review August 06 2018
Thanks! Actually, everything was great, until this review required me to enter a minimum of 25 words. This sort of thing may seem reasonable to the...never mind, I made the minimum. Go to site
DealerRater Review August 05 2018
Great friendly staff!!! Happy with our purchase!!! Just great people selling an exceptional product!!! Everyone is so friendly and helpful!!! Great place to get your next auto!!! Go to site
DealerRater Review August 05 2018
I went with a Mercedes dealer thinking I would receive top quality service and benefits, Ive been severely disappointed. My vehicle is brand new and its already been in the service department three times! Every time Ive scheduled a service Ive had to wait at least two weeks, if not longer, to be... Go to site
DealerRater Review August 04 2018
Your people are very knowledgeable . In addition to servicing my car they are always available to answer questions about the features on my car. Very nice staff Go to site
DealerRater Review August 04 2018
Excellent service. Could not be better. Kym is always very prompt and professional. My only complaint is having to put 25 word in this review. Go to site
DealerRater Review August 04 2018
It took over 9 hours for Service B to be completed on my car. When I questioned that they said they were behind from the day before. As I said , this is my 5 th Mercedes and I have never had this problem with making an appointment or taking that long for service to be completed. I had to call... Go to site
DealerRater Review August 04 2018
It took five days to get the results back and that was a result of me texting twice and calling four different times. I was told that it had not been done on the third business day after I drop it off at 8:30 A.M. I found out that it had been diagnosed at the time I was told that it had not so I... Go to site
DealerRater Review August 03 2018
I took my vehicle in for servicing. The Staff were Professionals. They responded when I had questions in a timely manner. They communicated with me every step of the way until the job was complete. I highly recommend this Dealership for all of your Mercedes Benz needs.. I will only use them to... Go to site
DealerRater Review August 03 2018
Returning from long trip 200 miles overdue for service, Allen worked us in and completed in two days. It is our only car and no loaners were available, so the turnaround was appreciated. Go to site
DealerRater Review August 03 2018
Service members from start to finish were very professional every time I come in for a visit the company as my loner available to ensure that I make it to work on time and that speaks volume Go to site
DealerRater Review August 03 2018
The service was excellent. My main issue with this service call was the need to replace a $500 part (a trunk latch). My problem is that the identical part (same part number) had been replaced three years ago. That a very expensive part that is so infrequently used should only last about 2 years (it... Go to site
DealerRater Review August 02 2018
I like that the service reps are ready to assist you upon arrival. Plus, they are prepared and knowlegable about your visit. Stephen Robinson, Service Rep, is always so eager to help, answer questions, and assist any way possible. Go to site
DealerRater Review August 02 2018
Good experience. Kym is always professional and very friendly.(very funny) Appreciate having the service car and the staff being very efficient. My dog loves the treats!! Go to site
DealerRater Review August 02 2018
Everyone there is pleasant. I got a loaner car & phone calls about work needed before done. The place is clean & there is a tv for those that choose to wait & it was a happy waiting area Go to site
DealerRater Review August 01 2018
Everyone I interacted with had excellent customer service. They did a great job explaining all of my buying options. I had no idea you good buy loaner vehicles and doing so saved me a good amount of money. Go to site
DealerRater Review July 31 2018
The service was great but expensive. The length of time was as promised. The employees were friendly and professional. The estimate for projected work was considerably more than expected. Go to site
DealerRater Review July 31 2018
My cars gas tank door will not open. Josh Winegar was very attentive and able to take me in in such a short notice. He ordered the replacement part right away and had me up and running the following day. Kudos to such a great service team at Mercedes Benz of Little Rock! Go to site
DealerRater Review July 31 2018
Excellent service. Outstanding personnel .Brought car because a part was recalled. Mr Robinson was very understanding of my situation with an ill wife. Made the appointment to fit my schedule. Go to site
DealerRater Review July 30 2018
I had made my appointment online after receiving an email about tire deals on MBUSA.com. I called the day prior to confirm my appointment and make arrangements for a loaner car. I never received a call back, so I brought the car in the next morning. They did not have my appointment in their system,... Go to site
DealerRater Review July 29 2018
Great deals & customer service amazing...made buying a car easy & hostile free..recommend to all my family & friends..Kevin Wilson is a stand up guy..always does what he says.. Go to site
Google Review July 29 2018
Took a long time and then took longer but finally done with a high cost. Go to site
Google Review July 28 2018
Nice place Go to site
DealerRater Review July 28 2018
Good job very complete. Very nice. Went extra mile to make sure all was ok. This is a lot of words. I like the service and loved Kim but this part of survey seem hard. So is this enough words. Go to site
DealerRater Review July 28 2018
Kym is an excellent service provider. She remembers me from one visit to the next visit. It makes me feel valued as a customer and lets me know Mercedes respects my time. Kym is very friendly and makes sure I am comfortable with the process and costs. Transparency is very important to me Go to site
DealerRater Review July 28 2018
Josh (my advisor) was outstanding. He followed up as promised and was knowledgeable. Everything was excellent thanks to the professional staff. I have previously worked with Allen and Kim who are also excellent. Thank you. Go to site
DealerRater Review July 27 2018
Was quickly brought in,seen and wheel ordered, shuttle furnished and curtesy car furnished. nice, friendly. Kim was excellent!. Everyone was nice and friendly to us. Go to site
DealerRater Review July 27 2018
MB of LR has always shown respect and care for my time with consideration to Everyday life. This is important for me because The understand that life still goes on. Being relational will always make any business #1 and Im thankful MB of LR is conscious in that area. Pastor S L Miller Go to site
DealerRater Review July 27 2018
After waiting several weeks for brake parts to come in due to a conflagration at the German parts plant, I took my car in for brake overhaul. My loaner was ready as promised; my car was ready when promised and was spotless as always. Go to site
DealerRater Review July 27 2018
The Service Advisor went above and beyond to assure that my car was repaired. He was very professional, great attitude, and has a background in filing claims,which really helped and saved time!! Go to site
DealerRater Review July 27 2018
I gave Mercedes Benz of Little Rock a 5 star because of Stevon in the service department. This guy is AWESOME to work with. I brought in my 2014 CLS 550 for its first Service A package. Stevon made sure I had shuttle service to and from the dealership. Overall, visiting this location and having... Go to site
DealerRater Review July 26 2018
Patti Railey was excellent in giving me a through review of my new car!! Everyone that I dealt were very helpful & friendly making it a very easy transaction Go to site
DealerRater Review July 26 2018
I would definitely recommend Mercedes Benz of Little Rock. All employees that I worked with were friendly and helpful. I was very indecisive with my purchase, and visited the dealership multiple times and test drove 5 different cars before ultimately deciding. This was my first Mercedes purchase and... Go to site
DealerRater Review July 26 2018
My service representative made a effort to be honest in his oppinion of what he thought was in my best interest regarding service to my car. Go to site
DealerRater Review July 25 2018
Kim made servicing my GLE easy with no stress. From the drop off and getting a loaner car to keeping me updated throughout the day with pickup fast and easy. I will definitely continue using Mercedes-Benz of Little Rock for my vehicles service. Go to site
DealerRater Review July 24 2018
No issues with people or service. From the sales person to finance and manager everybody was very helpful getting this done as painless as possible Go to site
DealerRater Review July 24 2018
Great assistance before and after buying the vehicle. Patti was awesome and she took a lot of time to go over our car features even when dealership wa closed Go to site
DealerRater Review July 24 2018
Great customer service all the way . Great people and all very patient and kind . Jeremiah the service manager is one of a kind . You are very lucky to have him as an employee Go to site
DealerRater Review July 24 2018
Great service never disappoints will use a again. I also love the refreshments big plus. Great service goes a long way with me. Simply awesome Go to site
DealerRater Review July 24 2018
The service department responded promptly to my emergency mechanical issue and kept me regularly updated with the progress of the work. All encounters were friendly and professional. Go to site
DealerRater Review July 24 2018
The Manager was helpful but over all it was a bad experience service dept did not communicate well. Vehicle was kept too long bad experience Go to site
DealerRater Review July 23 2018
I had a good experience buying my new car. I felt like they were interested in me and not just the sale. They detailed the car and I drove away in just a few hours. Go to site
DealerRater Review July 22 2018
I was not pressured or rushed into a decision to buy. This was my first enjoyable car buying experience. Everyone I worked with was truly interested in helping me find exactly what I wanted and the car that was right for me. Go to site
DealerRater Review July 22 2018
MB of LR made it easy for me. I went in with one car in mind and when I didnt really like it they have me other options to choose from. Matt was not a pushy salesman and wanted to make sure he got me into something that I would enjoy for years to come. Go to site
DealerRater Review July 21 2018
Efficient and through. I had minimal wait time. Allen is outstanding and should be the role model for all service staff. Thank you all for a job well done. Go to site
DealerRater Review July 21 2018
Everything was great...Kym was amazing and Corey had some of the best customer service skills I've encountered...he was amazing and a pleasure to speak with. The only negative is my car was not detailed up to Mercedes Benz standards. Any other time I've taken my car to a Mercedes dealership it was... Go to site
DealerRater Review July 21 2018
Auto developed an issue that needed to be checked. Took it by dealership. The problem was quickly diagnosed. A date for repair was scheduled. Repairs were made. Could not have been better served Go to site
DealerRater Review July 21 2018
Not a lot of haggling. Great service. People working hard to speed up the process but taking their time on important things. Friendly and knowledgeable folks. Go to site
DealerRater Review July 20 2018
Thanks to Allen and Cory and the service team, my recent service experience was highly positive. The only negative was the drive across town to the dealership and back and back again and then back again to head home to Conwy. Rebecca Go to site
DealerRater Review July 20 2018
Had my car towed in to get repaired. Kim did a good job contacting me and letting me know what was going on with my car. She could answer the phone more but other than that had a good experience Go to site
DealerRater Review July 20 2018
I was disappointed I was supposed to get Mercedes wiper blades, but they only put regular wiper blades on my car. This was a certificate from Mercedes. They wiper blades should have a Mercedes emblem on them and they dont. Go to site
DealerRater Review July 20 2018
Stephen Robinson is a great service advisor! He was consisant with keeping me up to date on the status of my car and gave overall good customer service. Go to site
DealerRater Review July 20 2018
Great experience! Kym and the guy that helped with the courtesy car were so friendly and on top of everything! Great service. I would definitely recommend to others. Go to site
DealerRater Review July 20 2018
Mercedes-Benz of Little Rock has been an exceptional service experience! Kym Phillips has consistently gone above and far beyond standard customer service. She is an incredible asset to this company and I cannot convey just how much she is appreciated! Go to site
DealerRater Review July 20 2018
With so many Industries choosing to forget the main reason they are in business it is truly refreshing to experience Excellence in Customer Service. From the Receptionist to Our Service Advisor Kym we were treated with care. Thanks LR Mercedes for giving us Top Tier Care, which means our Car was... Go to site
DealerRater Review July 19 2018
Had a problem with my hard top. It got stuff in up position and I had to bring it in to get fixed. They worked me and and got it all fixed up for me. Thank you Go to site
Facebook - Web Review July 19 2018
If you bring your car in for repairs and they have to order the part you better call them because they wont call you when it comes in. Even after I had called them and they told me that part ( window) had come in. When I was there waiting for my car to be one of them came over they would have to... Go to site
DealerRater Review July 18 2018
Kym is absolutely great she was able to get me in with a quick appointment and they did a great job and she provided excellent customer service as usual I typically only work with her because I believe she is the best! She also always makes things fun and likes to joke around love her sense of... Go to site
DealerRater Review July 18 2018
Mr Allen is always very helpful and courteous. He always takes care of my car issues professional and proficiently. Always able to answer my questions. Go to site
DealerRater Review July 18 2018
Stephen Robinson is the most Professional, communicative & personal Service Writer I have ever had at any MB dealership I have dealt with in the last 32 years! (Our first MB was a 1986 300 SDL). Stephen is a key asset to MB of Little Rock! Go to site
DealerRater Review July 18 2018
The actual service of my vehicle was fine. However I had to delay service due to having to wait on a day when a loaner vehicle was available. The inconvenience made the experience less than desirable. Go to site
DealerRater Review July 17 2018
My car was towed to the dealership for failure to start. It was repaired and I was satisfied. Allen was great! I will inform family, friends and associates of my service experience. Go to site
DealerRater Review July 17 2018
I was in for service. No loaner car available. This is very important to me to have a vehicle at all times. I bought a new vehicle. The windshield was cracked with less than 500 miles on it. When I brought it in to be replaced, there was no loaner car available. This is one of the reasons I ... Go to site
Google Review July 17 2018
Really not happy with the service department. Go to site
DealerRater Review July 16 2018
This is our third car that we bouhgt from Patti, she is a great , funny and very knowledge of. Mercedes car features. Thank you for make our buy a good experience once more time and we hoping to be the last one. Thank you Perez family Go to site
DealerRater Review July 16 2018
THIS astounding dealership deserve a reward! I was sold a pickle from another place of business! Stephen my service guy helped me with all of the damages and reported them with the cost immediately as well as kept in contact with me the whole time. he suggested I do a trade and that he has the best... Go to site
DealerRater Review July 15 2018
Every went very smoothly; loaner car was waiting. Work was completed on time. Car was clean when I picked it up. Josh called me when he said he would to inform me of what was going on. Go to site
DealerRater Review July 14 2018
Great atmosphere and service. Matt and Steve are real assests to the dealership. Will come back to purchase a new car in the near future. Go to site
DealerRater Review July 14 2018
Great service and very friendly from service technician Josh. He did took great pains to explain in detail every part of the work performed and patiently answered all my concerns Go to site
DealerRater Review July 13 2018
Timely, efficient, thorough. I appreciated Mr Robinsons honesty and concern. He was very helpful and knowledgeable in answering my questions. He was also very respectful of my time Go to site
DealerRater Review July 12 2018
I had a great purchasing experience. I am very happy with the financing options I was given and am very happy with my new Mercedes Benz Go to site
DealerRater Review July 12 2018
I have a long term relationship with this dealership and they have always treated me fairly. I have known some of them for 40 years. Go to site
DealerRater Review July 11 2018
My experience at this dealership was awesome. Everyone was so polite. Jerrold Browning was my salesman & he went above & beyond to help me find a vehicle I loved. He was very patient and very professional. Thanks for everything!! Go to site
DealerRater Review July 11 2018
The work performed was/is required by MB. As far as I know, all was performed according to MB guidelines and was accurate. Basically satisfied. Go to site
DealerRater Review July 11 2018
Good loaner car, my car did spend the night but that was ok, all services were completed, Front desk was helpful with the loan car. Kym was informative. Go to site
DealerRater Review July 11 2018
Gary, David, and Carey made the entire process quick and easy! My car was brought in out of state and I was updated the entire process. The financing part was quick and easy! Gary walked me through all the features of my new car and I couldnt be happier! Thank you all! Go to site
DealerRater Review July 11 2018
Just bought a used Lexus RX450h from them. The whole process was so smooth and pleasant. No overwhelming sales pitch or anything like that, they know the cars they are selling and they genuinely care for what I need. They went the extra mile to help me with the purchasing. I am very happy with my... Go to site
CarGurus Review July 11 2018
Great dealership Go to site
Google Review July 11 2018
Just bought a used Lexus RX450h from them. The whole process was so smooth and pleasant. No overwhelming sales pitch or anything like that, they know the cars they are selling and they genuinely care for what I need. They went the extra mile to help me with the purchasing. I am very happy with my... Go to site
DealerRater Review July 10 2018
Service was excellent as always. The professional are very knowledgeable, friendly, and very professional. They will explain everything to the individual about what service is being provided. Go to site
DealerRater Review July 10 2018
My vehicle has two recalls. I called to schedule the repairs and was asked to have my vehicle there yesterday at 7:30. I was in line at 7:15. Having been told the work would take several hours I accepted the loaner vehicle. At 12:30 Josh called to tell me I could come get my car. The repair... Go to site
DealerRater Review July 07 2018
Service advicer listens to my concerns, comes up with a solution and works with me to get the service done within my budget. Happy to go back for service Go to site
DealerRater Review July 06 2018
Just wish I would have known that my warranty was getting ready to expire. I might have brought it in for a service check up prior to the expiration. Missed getting a covered warranty battery by 3 days. So upsetting when nothing in the last 4 years has gone wrong. Thats a bummer. Go to site
DealerRater Review July 06 2018
Staff is always helpful and polite. Being a women Ive never felt talked down to by any of the staff at MB unlike some of the other competitors in the industry. Merecedes is a very quality built vehicle. Its never been about a new brand for me but the style and overall value. This is my 2nd and not... Go to site
DealerRater Review July 06 2018
Everyone was very friendly, never pushy & helpful making my daughters first experience at purchasing a car very pleasant. Will definitely be recommending this dealership. Go to site
DealerRater Review July 06 2018
I love the quality of the vehicles, but Patti is the reason I keep coming back! Super nice and clean dealership! Everyone makes you feel welcome! Go to site
DealerRater Review July 06 2018
The maintenance of my vehicle and service I obtained from Stephen was exactly what I would expect from Mercedes. Just excellent! I will be a returning customer. Go to site
DealerRater Review July 05 2018
My service associate was Allen Blair. He took excellent care of me and made sure that I knew exactly what was going on with my Mercedes. Go to site
DealerRater Review July 05 2018
We have a new mercedes what more is there to say. Dave and Fancesco worked hard and well to get the deal perfect! We gave them a challenge and they delivered. They said "give us a challenge and we will do everything we can to meet it!" Well they did and more!! Go to site
DealerRater Review July 05 2018
The reason I gave the dealership 5 star cause when I came in everyone is very friendly and very welcoming and the sale people are very helpful Go to site
DealerRater Review July 04 2018
Ive had 6 Mercedes in a row , because its an excellent product and excellent service before, during and after the sale including maintenance. Go to site
DealerRater Review July 04 2018
Showed a great deal of interest in what and why we were buying and exhibited a great deal of knowledge about their product to match our desire Go to site
Google Review June 30 2018
On occasion our Classic Flatbed Division will bring vehicles in for service or PMs. Then return them to the owners homes or business' The Service Department in my opinion is the best in the South Go to site
Google Review June 27 2018
I have a 2003 Mercedes SL500R that had some issues. I took it to Mercedes-Benz of Little Rock toward the end of February and didn't get it back until May. I called numerous times for updates and always got an answering machine. It would takes days to weeks for them to get back with me. 2 items I... Go to site
Facebook - Web Review June 26 2018
Love it Go to site