Carol was awesome to work with! Go to site

Carol Thompson found me exactly what we needed at an incredible value and she had the Truck delivered to me in another city. She has been our goto for any of our vehicle needs. Go to site

Thank you so much to Carol Thompson , she was so nice and helpful!! We really appreciate it. I recommend her 💯👏👏 Go to site

Very clean nice people. Bring your $$$$ Go to site

Carol spent nearly a whole day with us at 2 Berglund dealerships to find us the best vehicle for our needs. She is very knowledgeable about her products and handles all aspects of the buying process in a very professional manner. I highly recommend her to anyone looking for a new vehicle Go to site

While enjoying our vacation along the Blue Ridge Parkway near Roanoke, an A2 Servicing alert popped up on our GLS450. I decided to roll the dice and just show up the next morning at the servicing entrance without an appointment. I was greeted by Calyn who listened to my story, scrolled thru his... Go to site

Carol is so helpful and she is amazing! She helped us buy a car in record time!!!Ask for her, she is great! Go to site

Carol is an amazing sales person! She really goes above and beyond for all of her customers. Go to site

Couldn’t be happier with my experience and purchase! Everyone was fantastic - welcoming, fair and not pushy! Tyler the Sales Manager, Dave and Wayne, But a special shout out to Carol, my Sales Rep who absolutely nailed what I was looking for, and exceeded my expectations! 👍 Go to site

I am beyond frustrated with my experience regarding my 2024 Mercedes Sprinter. After just four months of ownership, this is the second time I've faced a breakdown. Today, while on a wine tour, my vehicle failed me again. As the owner of a transportation company, I rely heavily on my Sprinter to... Go to site

I recently had my Infiniti Q70s serviced at Berglund Luxury Cars. The Service Manager for Infiniti service is Caylin Valentine. He was helping me analyze a problem and the attention to detail and communication were 5 Star. While we are still working on the issue I am confident that I have... Go to site

Despite having bought my MB via this dealership years ago (not Berglund then). Be warned that their policy is to refuse serving MB's older than 10 model years. I'm stuck with a dead vehicle in my driveway less than 2 miles from the dealership that had previously provided service but the current... Go to site

For David ( commercial sales) Go to site

Carol Thompson was amazing to work with. We will definitely come back and work with her again. Great service, efficient and followed up with us to show us all the features of our new Mercedes. Go to site

Carol was amazing! She knows her cars and doesn't give you any run around! Facts, truth and knowledge! What more could you ask for! She is our car person going forward!!! Go to site

Got to work with Carol and she was brilliant. Got all the paperwork prepared before me getting to the dealership, so the whole purchase process was super quick. She even picked me up from the hotel since I was flying in from out of town the night before! Go to site

Caylen in service went out of his way to help me get my issue fixed. Great customer service. Go to site

Every time I take any of our 6 vehicles to service I have no worries Kyle always take great care to insure that everything is done correctly and that I have a loaner on hand ready to go. I highly recommend that you use Berglund Mercedes Roanoke. Go to site

This is an update to my prior 1 star review. The dealer reached out to me and we mutually agreed for them to attempt a repair despite the identified parts no longer being available. They ultimately succeeded in doing what they initially said could not be done. A++ for initiative and good old fashion... Go to site

Our advisor Caylin was amazing. We were on the road traveling from Florida to Canada via Salem, VA and these guys managed to squeeze us in for an emergency repair to our Sprinter Van. Without them, our journey would have ended. Great communication throughout and even helped us make sure the work was... Go to site

Kyle in Service deserve 0 stars. Thanks Kyle Go to site