Google Review
- March 28, 2017
Left by Scott Tyler
Parts department was amazing, Jason especially delivered top not service. I work for a repair shop in Grand Rapids, and needed an axle shaft to get a customer home (out of state) unfortunately the part is becoming hard to find. My local choice and usually go to business claimed no one in Michigan...
Cars.com Review
- March 27, 2017
Left by Clara McKowen
My husband and I have bought three cars from this dealership and have been happy with their service and support. We also service our vehicles here and the price is always very reasonable. We are currently looking to buy another SUV from them and have found it but are now waiting on the color I want....
Google Review
- March 22, 2017
Left by Cheryl Pahl
Response from the owner Replied: Thank you for the great 5 star review Cheryl.
Cars.com Review
- March 04, 2017
Left by Maxine Larson
Great oil change Courteous and friendly Restroom clean Employees all friendly Will get all my future oil changes done at this dealer. They did a great job. They washed my vehicle
DealerRater Review
- March 02, 2017
Left by Happy Ford Owner
Prompt, efficient service. We were given options for testing our old battery or get a replacement. We ended up getting a new battery and the service department explained the warranty and advised us to keep the receipt on hand if needed. We have had our vehicle serviced here several times and...
Google Review
- February 28, 2017
Left by TimBrenda Mayer
Great service! Careful and thorough. While our vehicle was being repaired, they even loaned us a excellent vehicle to drive. Highly recommend LaFontaine Ford!
Response from the owner Replied: Tim and Brenda we appreciate you taking time to write such a nice review and give us all 5 stars.
Google Review
- February 28, 2017
Left by Robert Shufeldt
Response from the owner Replied: Thank you Robert for the great 5 star rating!
Cars.com Review
- February 28, 2017
Left by Charles
Good service and repair . Very professional and well trained staff.
Google Review
- February 22, 2017
Left by Murlin Todd Green
Great experience here. Bought a nice clean used truck. No pressure, easygoing, a feeling of honesty. Let me do my thing, put the truck on a hoist for me, gave me a flashlight and joined me in scrutinizing it. They delivered the truck to my driveway a few days later when everything was done. ...
Response from the owner Replied: Murlin we appreciate you taking the time to write such a great review and rating us with all 5 stars. Thank you for being a part of he family. The LaFontaine Family Deal; its not just what you get, its how you feel!
DealerRater Review
- February 17, 2017
Left by Brian Rise
The people in the service department of this dealership are always friendly and treat me with respect. They know my truck better than anyone and give me good advice which I greatly appreciate.
Google Review
- February 16, 2017
Left by Tom Smyczynski
Response from the owner Replied: Thank you Tom for the great 5 star rating. The LaFontaine Family Deal; its not just what you get, its how you feel!
DealerRater Review
- February 14, 2017
Left by Rita L Kinner
This is the BEST Service Department I have ever been to. Thorough Honest Fair Accommodating. REASONABLE,,,and fast. Even when I took a Chrysler product there several years ago, they were great! Thank you!
Google Review
- February 01, 2017
Left by Kelly Fischer
Inexpensive service that included a car wash. They were also willing to pick up and deliver my vehicle to complete the service. I will be back.
Response from the owner Replied: Thank you for choosing LaFontaine Ford of Gladwin! The LaFontaine Family Deal; it's not just what you get, it's how you feel!
Google Review
- February 01, 2017
Left by Fay Bellinger
The people are very friendly and helpful and go out of their way to get the job done promptly. Great service.
Response from the owner Replied: Thank you for choosing LaFontaine Ford of Gladwin! Thank you for the 5-star rating. The LaFontaine Family Deal; it's not just what you get, it's how you feel!
Google Review
- February 01, 2017
Left by Rick Fanslau
The entire staff from Jerry to Brendon to Earl were exceptional. The service was over and above.
Response from the owner Replied: Thank you! :)
Google Review
- January 28, 2017
Left by David Arndt
Everything was great except obtaining the Military discount and it seems that our sales representative wasn't familiar with the process and couldn'thelp me through it. When he tried to make the application it messed up the system and I had to go through customer support to work out the situation and...
Response from the owner Replied: Thank you David for the great 4 star rating. We appreciate the honest feedback and we value your opinion. Please accept my humble apology for any inconvenience we may have caused. If there is anything more we can do for you please feel free to call me at cdierschow@lafontaine.com. Thank you for being apart of the Family Deal.
Cars.com Review
- January 20, 2017
Left by Lorraine Hedrich
Guys very friendly and professional. Fast service
Google Review
- January 09, 2017
Left by b davis
I thought the service was very good. Quick, fast, complete.
Response from the owner Replied: Thanks for much for the amazing review! The LaFontaine Family Deal; its not just what you get, its how you feel!
Google Review
- January 06, 2017
Left by David Sprang
They called me by name when I came in, changed the oil and rotated the tires and signed me up for Ford rewards program.
Response from the owner Replied: I am so happy to see your experience was superb! Thank you for being apart of the Family! The LaFontaine Family Deal; its not just what you get, its how you feel!
Google Review
- December 09, 2016
Left by ROBERT DABABNEH
Response from the owner Replied: Thank you so very much for the great 5 star rating Robert! The LaFontaine Family Deal; its not just what you get, its how you feel! Sincerely, Cassandra Dierschow
Google Review
- December 09, 2016
Left by Robert Merte
Response from the owner Replied: Wow! Thank you Robert for the great 5 star rating! The LaFontaine Family Deal; its not just what you get, its how you feel!
Google Review
- December 09, 2016
Left by zeno foley
Response from the owner Replied: Thank you! :)
Cars.com Review
- December 08, 2016
Left by MER
My sales associate, Patrick Meeker was great to deal with and delivered my vehicle right to my door.
Stefan Kogler Replied: Thank you for choosing LaFontaine Ford of Gladwin! Welcome to the Family Deal, where it's not just what you get, it's how you feel!
DealerRater Review
- December 03, 2016
Left by Kia Sportage
Excellent service and very friendly. Service department answered any questions I had. Waiting room was clean and had lots of reading material for anyone who wanted any.
DealerRater Review
- November 18, 2016
Left by Fordmom1
Excellent dealership to work with. Would consider them for more than service. I have never bought a new Ford but if we decided too..we'd definitely start here.
Google Review
- November 09, 2016
Left by Dawn Martens
Nice place to get a Ford!
Response from the owner Replied: Thank you! :)
Google Review
- October 28, 2016
Left by Davina Farnsworth
Have met a few great employees at Lafontaine. Have had great service.
Response from the owner Replied: Thank you! :)
Cars.com Review
- October 26, 2016
Left by Alice Buschleiter
I was in and out quick! Oil changed, tires rotated, everything checked, they washed my car too! Excellent service!
Stefan Kogler Replied: Thank you for the 5-Star rating, and great review! The LaFontaine Family Deal; it's not just what you get, it's how you feel!
Cars.com Review
- October 22, 2016
Left by Marlene waters
What an experience! Our van had quit. We had to rent a car and try to figure next move. Frank received a call from a zeno Foley asking him if he was looking for a lincoln town car. Frank said no and how did he get our information and handed me the phone. Zeno said are you looking for a car and I...
Stefan Kogler Replied: Thank you for the great review, Marlene! I'm so glad you had a great experience with Zeno as your salesman, and we appreciate your referrals! Enjoy your new vehicle! Thank you for choosing LaFontaine Ford of Gladwin :)
Cars.com Review
- October 19, 2016
Left by Robert Laphew
Thanks for the friendliness and the do nuts. Yummy!
Stefan Kogler Replied: Thank you!
Google Review
- October 09, 2016
Left by Jenny Lier
Response from the owner Replied: Thank you! :)
Google Review
- October 09, 2016
Left by David Fritz
work done very fast.
Response from the owner Replied: Thank you! :)
DealerRater Review
- September 23, 2016
Left by Fred
We had a Ford Expedition (2011) with 160,000 miles. It was time to change, and we decided on an F150. They were able to get the style and color we wanted even though they had to go outside the dealership to get the truck. Helpful, efficient, and friendly.
Cars.com Review
- September 08, 2016
Left by Ricky McCowen
First time they worked on my car, I was very happy with the service.
Stefan Kogler Replied: Thank Ricky!
Google Review
- July 28, 2016
Left by Pedro Asuncion
Adorable gente, casi no parecen vendedores de autos.
Cars.com Review
- July 20, 2016
Left by James A.. Marble
We found this to be a very good experience, with great customer service.
Stefan Kogler Replied: James: Thank you for the great review!
DealerRater Review
- July 18, 2016
Left by Mike
Very willing to work with my time schedule. I like the small dealership where they get to know you and take care of you and are happy that you choose their.
LaFontaine Ford of Gladwin Replied: Mike: Thanks for choosing LaFontaine Ford of Lansing and thanks for the 5 star rating.
Google Review
- July 09, 2016
Left by Judy Cole
My salesperson was professional, helpful, and did a lot of personal contact to keep me interested in a deal. The closing documents were ready when told, and that professional was courteous, sociable and fun.
Google Review
- July 09, 2016
Left by Savanah Vorachek
Google Review
- July 09, 2016
Left by starlight starbright
Google Review
- July 09, 2016
Left by Barry Van Buskirk
DealerRater Review
- July 07, 2016
Left by Music
Very willing to work with my time schedule. I like the small dealership where they get to know you and take care of you and are happy that you choose their service dept
LaFontaine Ford of Gladwin Replied: Thank you for taking the time to let us know how your service experience went with us! We are so happy to hear how satisfied you are. We look forward to seeing you next time. Have a great day! -
Cars.com Review
- July 07, 2016
Left by Shirley
I thought my salesman, Steve Johnson, was extremely helpful and friendly. If he didn't have an answer to my question he would find out. He made me feel very comfortable when test driving the different vehicles. I never felt rushed to make a decision or to decide on a vehicle. Thank You, Steve
Stefan Kogler Replied: Shirley: Thanks for sharing your experience! We appreciate your business.
Google Review
- July 01, 2016
Left by Jeremy Rowley
I love my new truck. Detailed and fueled up when I came in to take delivery. Paperwork was simple, fast, and easy. Steve was a great salesman! He spent whatever time I wanted going through the new vehicle with me. He helped me set up my door codes and sync my mobile phone. Thanks LaFontaine Ford of...
Google Review
- June 09, 2016
Left by John Clare
Well, I had a good experience at La Fontaine Ford in Gladwin, Mi. Zeno was very informative and helpful as well as Jeff.The only problem is mine. I bought my Ford Escape and only drove it around 100 miles from Friday May 20, 2016 until now May 30, 2016 and I have two small leaks on my cement...
Google Review
- June 01, 2016
Left by Aaron Defreese
I own a 2006 f250 diesel. My wife, three children, and two dogs were heading to Harrison for a memorial day camping trip. The clamp to the turbo suddenly broke and we were stranded on the side of us 27 near the Clare welcome center. I found LaFontaine Ford in Gladwin was the closest dealership. I...
Cars.com Review
- May 20, 2016
Left by Valinda Byce
This dealership goes above and beyond. I have purchased a lot of cars, but this time was by far the most pleasant car purchase I have ever made. Jerry is an exceptional salesperson & very personable. There was no pressure to buy. Everyone at the dealership was very helpful and friendly.
Stefan Kogler Replied: Hello: Thank you so much for taking the time to share your experience. I will be sure to pass your thoughts on to the entire team. Welcome to the Family. -Stefan K.
DealerRater Review
- May 14, 2016
Left by Old Doc F
Prompt service, quick repair, no hassles and all done well. Been very pleased with sales and service in buying our used Escape two weeks ago. Don't know the name of the service rep, but he was polite, informative and efficient. Steve Johnson scheduled the service and he's great!
LaFontaine Ford of Gladwin Replied: Thanks for taking the time to write such and awesome review. We look forward to seeing you next time. Thanks again. -Stefan K.
DealerRater Review
- May 14, 2016
Left by Ab
Got there a little early and took my information, they took my car back right away, washed my car after the oil change, tire rotations , etc.washed my car!
LaFontaine Ford of Gladwin Replied: Its nice to be driving around in a clean car. Thanks for the great shout out! -Stefan K.
Google Review
- May 09, 2016
Left by Amy Peeper
My salesman "Zeno" was very helpful through-out the whole car buying experience. Also the sales manager and staff that I had contact with were concerned that everything was taken care of and explained all the fine details involved with the 2015 F-250 truck I purchased and warranty options that were...
Google Review
- May 09, 2016
Left by gene wiles
It went well
Google Review
- May 09, 2016
Left by Virginia Seal
DealerRater Review
- May 06, 2016
Left by Firebat
Without question, I always get exceptional service from Patrick at the Service Desk. He is the BEST! As usual, I departed a happy customer, again! Kudos to Savannah, the cashier, too! Steve "Firebat" Johnson
LaFontaine Ford of Gladwin Replied: Hello: We think Patrick, Savannah and Steve are great too! Thanks for the great shout out! -Stefan K.
Cars.com Review
- April 28, 2016
Left by Doc F Emeritus
Very pleasant experience. Salesperson was fantastic, help on every side exceptional.. No high pressure, not a single negative (well, apart from paperwork which was necessary). Great all around!!!
Stefan Kogler Replied: Doc: Thanks for the great "Shout Out" -Stefan K.
Google Review
- April 09, 2016
Left by Michele Guild
Google Review
- April 09, 2016
Left by Kayla Bertani
Cars.com Review
- April 05, 2016
Left by Joe
My salesman Rex and the people at LaFontaine of Gladwin made my buying experience easy and straightforward. Thank you very much!
Stefan Kogler Replied: Hi Joe: We are so happy to hear that you had a great experience at LaFontaine of Gladwin. I will be sure to pass your message along to the entire team. -Stefan K.
Yelp Review
- April 04, 2016
Left by Brent P.
The whole experience was exceptional! Employees were very polite and professional.
Cars.com Review
- March 21, 2016
Left by Carol Cottenham
As always, an excellent job of taking care of my vehicle. I was called to be reminded of my appointment which is wonderful and it was done promptly with a car wash to boot. I always enjoy taking my vehicle in for regular upkeep because they are always friendly and helpful. If I have any questions...
Stefan Kogler Replied: Hi Carol: We are so glad you had a great experience and so happy about the 5 Star rating you gave us. I will make sure to pass this along to the entire team. -Stefan K.
Cars.com Review
- March 15, 2016
Left by Jeff Slabic
Very friendly staff, very helpful I would recommend this dealer to everyone!!!
Stefan Kogler Replied: Jeff: We are so happy to hear you had a great experience. I will make sure to pass this along to the entire team. -Stefan K.
Cars.com Review
- March 14, 2016
Left by W. Jordan
Very friendly and professional, a positive car buying experience from start to finish.
Stefan Kogler Replied: Hello: Thank you for taking the time to write such an awesome review. I will be sure to pass this along to the entire team. -Stefan K.
Google Review
- March 09, 2016
Left by Ed Bowen
Cars.com Review
- February 02, 2016
Left by Terry Schroeder
excellent service and quality product provided for this transaction. smooth financing approval process, and personalized delivery process made this a wonderful transaction. paperwork process was simple and efficient, the final delivery of all paperwork was timely and provided in the manner...
Shelbi Polidori Replied: Hi Terry! We are very happy to know that you had wonderful experience during the whole process of purchasing your vehicle. I will be sure to pass along your review to our entire team. Welcome to the family! - Shelbi P.
Yelp Review
- February 01, 2016
Left by Michelle R.
Great experience, the car was dropped off right at my house!
Cars.com Review
- February 01, 2016
Left by Sandy Doane
Everyone was very friendly waiting room had coffee and doughnuts for customers very enjoyable wait for my oil change.
Shelbi Polidori Replied: Hi Sandy! We are happy that you enjoyed your wait while you got your vehicle serviced. I will be sure to pass along your review to our entire team. We look forward to seeing you again! - Shelbi P.
DealerRater Review
- January 18, 2016
Left by Denise
I scheduled my car for an oil change with Ryan. Jason changed the oil - fast friendly service. My husband ordered parts for our pickup, and then we scoped out the lot and took home a used vehicle. The staff, from the parts and service department to the sales floor are always wonderful to work...
Shelbipolidori Replied: Hi Denise. Thank you for recommending us - we love hearing that you had such a great experience with our team. I will be sure to pass along your message to Jerry, Earl, Steven and Brendon! We look forward to seeing you next time! - Shelbi P.
Cars.com Review
- January 13, 2016
Left by Robert Heilbronn
Very knowledgeable and competent staff. Quick replies & follow up. Will purchase from this dealership & Brendon Baad again.
Shelbi Polidori Replied: Hi Robert! Thanks for the 5-star review! We appreciate it. I will be sure to pass along your message to Brendon and the entire team. Welcome to the family! - Shelbi P.
DealerRater Review
- January 11, 2016
Left by Truckamerica123
It was a very helpful relaxing experience no pushing just trying to help find the right vehicle what a pleasure I would recommend Lafontaine Ford to any of my friends looking for a new vehicle or used and other brands besides Ford
Shelbipolidori Replied: Hi! Thanks for the awesome review! We are glad that Earl, Jeffrey, Brendon and the entire team were able to provide you with a helpful, relaxing experience. I will be sure to pass along your kind words to the entire team. Welcome to the family! - Shelbi P.
DealerRater Review
- January 10, 2016
Left by Chris D.
Jerry Brzeg showed us the vehicle we were interested in. He offered us a good price, there was no hassle in coming to terms. We had our own financing in place, which cut a lot of the red tape. Small lot, but really good inventory to choose from. I would recommend their dealership. Ask for Jerry!
Shelbipolidori Replied: Hi Chris! Thanks for recommending us! Happy to hear that Jerry and Earl provided you with a great experience. I will be sure to pass along your kind review to them and the entire team. Welcome to the family! - Shelbi P.
DealerRater Review
- December 14, 2015
Left by ramauer
Great people, no pressure, quick service at an appropriate price. Friendly employees make the experience a pleasure. Always a decent amount of inventory for a small dealership.
Shelbipolidori Replied: Hello! Thanks for the 5-star review! We appreciate it. We are happy to see that we exceeded your expectations and made your experience a pleasure. I will make sure to pass along your message to Jerry, Patrick and the entire team. Come see us again soon! - Shelbi P.
Cars.com Review
- December 14, 2015
Left by James Mckimmy
The whole staff was great to work with and as haveing dealt with Steve Johnson many times in the past he went out of his way to work with us.The whole experice could not have been better.
Shelbi Polidori Replied: Hi James! Thanks for the awesome review! We appreciate it. We are happy to hear that Steve and the entire team exceeded your expectations and make your experience great. I will be sure to pass along your message to them! Welcome to the family! - Shelbi P.
Cars.com Review
- December 11, 2015
Left by Carol Cottenham
LaFontaine Ford of Gladwin, Michigan is a wonderful place to do business. I feel like I'm family when I walk in and am treated with the utmost respect. No question is to small to ask and the answers given are ALWAYS honest. I love that about LaFontaine. That doesn't happen at many dealers. You...
Shelbi Polidori Replied: Hi Carol! Thanks for the awesome review! We are happy to hear that you enjoy working with us. I will be sure to pass along your review to the entire team. We can't wait to see you again! - Shelbi P.
Cars.com Review
- December 08, 2015
Left by jane haynes
had my ford escape serviced and was very pleased of the service. i had 2 recalls to be fixed and it was done in less than 40 minutes//
Shelbi Polidori Replied: Hi Jane! We are glad that the servicing on your Escape went well! I will be sure to pass along your kind words to our service team. Come see us again soon! - Shelbi P.
Cars.com Review
- December 02, 2015
Left by Dale Clark
The repair was fast and when i picked up my truck i realized they washed it for me.
Shelbi Polidori Replied: Hi Dale! We are glad that our service team exceeded your expectations and made your experience great! I will be sure to pass along your message to our entire team. Come see us again soon! - Shelbi P.
Yelp Review
- November 27, 2015
Left by Diane B.
I love my car and my car was brought to my house!