This is the second CPO Mercedes that I've purchased online and the fourth Mercedes that I've owned.I had a terrible sales experience, but I'm going to skip over that ordeal and jump straight to the fact that this dealer's promise of delivering a CPO vehicle that truly meets Mercedes standards is...
Response from the owner Replied: Dear Cecilia,Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you've encountered with your Certified Pre-Owned Mercedes-Benz and the dissatisfaction with your sales experience. Your concerns are important to us, and we take them very seriously.We strive to ensure that every vehicle meets the highest standards of quality and reliability, and it is disheartening to hear that your experience did not reflect this commitment. The issues you described with the auto start/stop function, braking, tire pressure, and the check engine light are certainly not what we expect from our vehicles, and we regret any inconvenience and distress this has caused you.We understand the importance of thorough inspections and exceptional service, and we are sorry to hear that we fell short in your case. Your feedback will be shared with our team to ensure that we address these concerns and improve our processes.If you have any further details or would like to discuss this matter in more depth, please feel free to reach out to us directly at michael.faul@bertogden.com. We value your business and hope to have the opportunity to restore your faith in our dealership.Sincerely,Mercedes-Benz of HarlingenA Bert Ogden Dealership