Great smooth experience. Anselmo and Kevin were a great help. Highly recommend Bert Ogden Mercedez-Benz of Harlingen

Response from the owner Replied: Richard, Thank you for taking the time to share your positive experience with us at Mercedes-Benz of Harlingen! We are thrilled to hear that Anselmo and Kevin were able to assist you and make your visit smooth and enjoyable. Your recommendation means a lot to us, and we are grateful for your kind words and the perfect rating. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.Best regards,The Mercedes-Benz of Harlingen Team

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Xavier was an amazing help , and the person that worked on the car did an amazing job.

Response from the owner Replied: Eddie, Thank you for taking the time to share your experience with us! We are thrilled to hear that Xavier was able to assist you and that you were pleased with the work done on your car. Our team strives to provide exceptional service, and your feedback is truly appreciated. We look forward to serving you again in the future.Best regards, The Mercedes-Benz of Harlingen Team

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Mr.Briones was our salesperson and he did a great job.

Response from the owner Replied: Vanessa, Thank you for taking the time to share your experience with us at Mercedes-Benz of Harlingen. We are thrilled to hear that Mr. Briones provided you with great service during your visit. Our team is dedicated to ensuring our customers have a positive experience, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.Best regards,The Mercedes-Benz of Harlingen Team

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At first, Martin from the service department told me a price by phone call. Then, when I went to pick up my car he was charging some services that I did not ordered and was giving me higher costs. This is my last time going to Mercedes Benz from Harlingen.

Response from the owner Replied: We are disappointed to learn that your experience with our dealership was not worthy of a 5-star rating. We would like to learn more about your visit and you can email michael.faul@bertogden.com to provide additional feedback or discuss any outstanding concerns.Sincerely, The Mercedes-Benz of Harlingen Team

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Recent repair of my Dad's 2006 350e class Mercedes was an excellent experience.Many thanks to the repair team for taking the time to doing such a thorough job servicing a vintage model.The service team also went above and beyond!Many thanks to Mr. Xavier who communicated directly with my Dad (93) to...

Response from the owner Replied: Margo, Thank you for your kind words and for taking the time to share your experience with us. We are thrilled to hear that the repair of your Dad's Mercedes was a positive one. Our team takes great pride in providing thorough and attentive service, especially for cherished vintage models.We are delighted that Mr. Xavier and Mr. Martin could assist you and your Dad, ensuring that the process was smooth and reassuring. Your satisfaction and peace of mind are our top priorities, and it's wonderful to know that we could contribute to that.Please don't hesitate to reach out if you need any further assistance in the future. We look forward to serving you and your family again.Warm regards,Mercedes-Benz of Harlingen

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I am Injury Attorney Chris Sanchez of McAllen, Texas. I just want to say Martin and the service team provided exceptional service while my vehicle was in the shop; therefore, five stars.

Response from the owner Replied: Dear Chris,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that Martin and our service team provided you with exceptional service. Your kind words and five-star rating mean a lot to us. If you ever need anything in the future, please don't hesitate to reach out.Best regards,The Team at Mercedes-Benz of Harlingen

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Response from the owner Replied: Dear Moises,Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience at Mercedes-Benz of Harlingen. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!Best regards,The Mercedes-Benz of Harlingen Team

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Amazing and friendly service . Every employee we spoke with was so informative and helpful. Thank you Andy, Xavier, and Martin for your great support in repairing our vehicle

Response from the owner Replied: Dear Malena,Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with our team. Andy, Xavier, and Martin will be delighted to know that their efforts made a positive impact on your visit. Your kind words and appreciation mean a lot to us. If you ever need anything in the future, please don't hesitate to reach out. Safe travels!Best regards,Mercedes-Benz of Harlingen A Bert Ogden Dealership

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Absolutely amazing experience from beginning to end. Our salesman Jorge went above and beyond to answer all our questions and guide us through the entire process. He has a customer for life in us. Javier the finance manager was also truly helpful. I know behind the scenes management also went above...

Response from the owner Replied: Dear Lizette,Thank you so much for your glowing review! We are thrilled to hear that you had an amazing experience with us. Jorge and Javier will be delighted to know that their efforts made such a positive impact on your visit. Our entire team strives to provide exceptional service, and it's wonderful to know that we succeeded in making you feel valued and supported throughout the process. Your recommendation means a lot to us, and we look forward to serving you again in the future.Best regards,The Team at Mercedes-Benz of Harlingen

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Anselmo was AMAZING he has in the past sold me another Mercedes-Benz. He is point on very professional, took his time he spent actually the whole day with me making sure that I purchased the vehicle that I loved. I even accidentally left my purse in one of the cars at another location and he took me...

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Response from the owner Replied: Dear Elida,Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with us at Mercedes-Benz of Harlingen. Your satisfaction is our top priority, and we look forward to serving you again in the future.Best regards,The Mercedes-Benz of Harlingen Team

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Response from the owner Replied: Dear Patricia,Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience at Mercedes-Benz of Harlingen. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!Best regards,The Team at Mercedes-Benz of Harlingen

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Response from the owner Replied: Dear Scott,Thank you so much for your 5-star review! We are thrilled to hear that you had a positive experience at Mercedes-Benz of Harlingen. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!Best regards,The Team at Mercedes-Benz of Harlingen

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Loved my 2023/Mercedes-Benz Class/CPE 300, but the service was horrible at Mercedes in Harlingen! Every service appt was a struggle. Starting with Xavier, Andy and Steve being rude and having NO customer service manners. They could never provide a time when the service would be completed. It was...

Response from the owner Replied: We are disappointed to learn that your experience with our dealership was not worthy of a 5-star rating. We would like to learn more about your visit and you can email michael.faul@bertogden.com to provide additional feedback or discuss any outstanding concerns.

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Great experience! I took my Mercedes GLC 300 because it had a warning light about the battery. I spoke to Xavier who helped me schedule an appointment for Saturday. Steve from service helped me when I arrived and let me know I needed a new battery after running diagnostics. On top of replacing my...

Response from the owner Replied: Vannessa, thank you for sharing your 5-star experience!

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Response from the owner Replied: Thank you for this wonderful review and we are happy you enjoyed your visit with us! We hope to serve you again in the future!

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Response from the owner Replied: Dear Viktor,Thank you so much for your 5-star rating! We are thrilled to hear that you had a positive experience at Mercedes-Benz of Harlingen. Your satisfaction is our top priority, and we look forward to serving you again in the future.Best regards,The Mercedes-Benz of Harlingen Team

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My problem was not resolve. As soon as I drove off the sensor with warning light turn on again.

Response from the owner Replied: We're sorry you didn't have a great experience, as we strive to provide excellent customer service. We would appreciate the opportunity to correct this and address your concerns. Please contact us at michael.faul@bertogden.com for further assistance.

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I went in to service my vehicle today and Xavier took very good care of me! He explained everything in detail to me . His customer service is exceptional!

Response from the owner Replied: Dear Jane,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Xavier provided you with exceptional customer service and detailed explanations during your visit. Your kind words are greatly appreciated, and we look forward to serving you again in the future.Best regards,Mercedes-Benz of Harlingen A Bert Ogden Dealership

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Driving home from Dallas after our amazing LivePure Conference our old Toyota had some issues at 122k miles….I sold Mercedes-Benz for a long time. The more I nerded out on the the more I loved them! Seriously amazing motor craft.With this dealer team? With the car? With the quality of the car? ...

Response from the owner Replied: Thank you for this awesome review, Gregory! Our staff strives to provide great customer service, so we’re glad you’re happy. Congrats on the new vehicle and Dale Gas!

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Completely disappointed!!!! We purchased an EQS with Mercedes and was given misleading information along with alot being left out... Upon trying to return the vehicle that we were told if we were not satisfied with we could return, has literally been insane.. We have now been stuck with a vehicle...

Response from the owner Replied: We're sorry you didn't have a great experience, as we strive to provide excellent customer service. We would appreciate the opportunity to correct this and address your concerns. Please contact us at michael.faul@bertogden.com for further assistance.

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Great service. Xavier was excellent to work with.

Response from the owner Replied: Hi Jason,Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you had a great experience with our service and that Xavier was excellent to work with. We look forward to serving you again in the future!Best regards,The Team at Mercedes-Benz of Harlingen A Bert Ogden Dealership

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I took my car to fiesta Nissan and mb in Harlingen took it in and serviced it and everyone there has given me the run around have spoken to Clarence Xavier and Andy and the main man has been ignoring me for a whole week and Andy told me it was going to be to be ready by Thursday and they all are...

Response from the owner Replied: We're sorry you didn't have a great experience, as we strive to provide excellent customer service. We would appreciate the opportunity to correct this and address your concerns. Please contact us at michael.faul@bertogden.com for further assistance.

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Response from the owner Replied: Dear Flor,Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience at Mercedes-Benz of Harlingen. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!Best regards,The Mercedes-Benz of Harlingen Team

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Pretty upset with the service first they call you and give you all the attention to make sure you buy the car. Then they sell you the warranty knowing the car will brake down within a year. Then I take it to get service and they can’t provide a loaner car even though they know that is the only...

Response from the owner Replied: We are disappointed to learn that your experience with our dealership was not worthy of a 5-star rating. We would like to learn more about your visit and you can email michael.faul@bertogden.com to provide additional feedback or discuss any outstanding concerns.

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Service desk (Martin) is courteous and knowledgeable.

Response from the owner Replied: Dear Chialing Yang,Thank you so much for your kind words and the 5-star rating! We're delighted to hear that Martin provided you with courteous and knowledgeable service. We strive to offer the best experience for our customers, and your feedback is greatly appreciated. We look forward to serving you again in the future!Best regards, Mercedes-Benz of Harlingen A Bert Ogden Dealership

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Excellent customer service!

Response from the owner Replied: Dear Ray,Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had an excellent experience with our customer service. Your satisfaction is our top priority, and we look forward to serving you again in the future.Best regards,The Team at Mercedes-Benz of Harlingen

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Response from the owner Replied: Jesus, we are pleased to earn your 5-star rating!

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Great service even gave me a rideNever been treated so good at a dealorship

Response from the owner Replied: Dear Christy,Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you had a great experience with our service and appreciated the ride. Our team strives to provide exceptional service to all our customers, and it's wonderful to know we succeeded in making your visit a positive one. We look forward to serving you again in the future!Best regards,The Team at Mercedes-Benz of Harlingen

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Mercedes Benz of Harlingen has the best costumer service!

Response from the owner Replied: Dear Lesley,Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our customer service team. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!Best regards,The Team at Mercedes-Benz of Harlingen

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Response from the owner Replied: We greatly appreciate this 5-star rating! Dale Gas!

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Amazing customer service, I was in and out with the price I wanted and the car I wanted with in 2 hours.

Response from the owner Replied: Dear Jesus,Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our team and that we could meet your expectations both in terms of price and the car you wanted. Your satisfaction is our top priority, and it's great to know we could assist you efficiently. Enjoy your new Mercedes-Benz, and we look forward to serving you again in the future!Best regards,The Team at Mercedes-Benz of Harlingen A Bert Ogden Dealership

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disappointed. they advertised used SUVs at a good price and when I went, the salesman said he did not know what I was talking about. he said "maybe" they were at a partner dealership. I drove 30 miles to this dealership for nothing. WHY???

Response from the owner Replied: We're sorry you didn't have a great experience, as we strive to provide excellent customer service. We would appreciate the opportunity to correct this and address your concerns. Please contact us at michael.faul@bertogden.com for further assistance.

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Response from the owner Replied: Dear Maria,Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience at Mercedes-Benz of Harlingen. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out.Best regards,The Mercedes-Benz of Harlingen Team

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Response from the owner Replied: Dear Guadalupe,Thank you so much for your 5-star review! We are thrilled to hear that you had a positive experience with us at Mercedes-Benz of Harlingen. Your satisfaction is our top priority, and we look forward to serving you again in the future.Best regards,The Mercedes-Benz of Harlingen Team

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Great experience

Response from the owner Replied: Dear Magdaleno,Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a great experience at Mercedes-Benz of Harlingen. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!Best regards,The Mercedes-Benz of Harlingen Team

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Steve Martin service associate at the Mercedes Benz of Harlingen. He was great went above and beyond. He was kind and courteous snd receptive to my needs. Scheduled everything, followed up, and kept me updated on the progress. Even took the time to orient me on my car system.Thanks so much Steve...

Response from the owner Replied: Dear Esmeralda,Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Steve, Anselmo, and Javier provided you with exceptional service. It's great to know that Steve went above and beyond to ensure your needs were met and kept you informed throughout the process. We're also delighted that Anselmo and Javier took such good care of you during your purchase.Your kind words and appreciation mean a lot to our team. We strive to provide the best service possible, and it's feedback like yours that motivates us to keep doing our best. Enjoy your new car, and please don't hesitate to reach out if you need anything in the future.Best regards,Mercedes-Benz of Harlingen A Bert Ogden Dealership

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Response from the owner Replied: Dear Arlette,Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience at Mercedes-Benz of Harlingen. Your satisfaction is our top priority, and we appreciate your support. If there's anything else we can assist you with in the future, please don't hesitate to reach out.Best regards,The Mercedes-Benz of Harlingen Team

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Excellent customer service. Xavier is professional, courteous and thorough.

Response from the owner Replied: Thank you for the 5-star rating. We hope to see you again in the future!

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Response from the owner Replied: Dear Quita,Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience at Mercedes-Benz of Harlingen. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!Best regards,The Mercedes-Benz of Harlingen Team

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Response from the owner Replied: Dear Linda,Thank you so much for your 5-star review! We're thrilled to hear that you had a positive experience at Mercedes-Benz of Harlingen. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out.Best regards,The Team at Mercedes-Benz of Harlingen

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Steve Martin kept me updated on the vehicle, could not ask for more! Everything was completed! He made the process easy, will be back.

Response from the owner Replied: Hi Harold,Thank you so much for your wonderful review! We're thrilled to hear that Steve kept you well-informed and that everything was completed to your satisfaction. Your feedback means a lot to us, and we're glad we could provide you with a great experience. If you ever need anything else, don't hesitate to reach out.Best regards,The Team at Mercedes-Benz of Harlingen A Bert Ogden Dealership

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Response from the owner Replied: Dear Mohammed,Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience at Mercedes-Benz of Harlingen. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If you ever need anything in the future, please don't hesitate to reach out. Enjoy your new vehicle!Best regards,The Mercedes-Benz of Harlingen Team

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Great service. William was an amazing host during our Toyota 4Runner purchasing experience.

Response from the owner Replied: Hi Rodney,Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that William provided you with an amazing experience during your Toyota 4Runner purchase. We strive to deliver top-notch service to all our customers, and it's wonderful to know we hit the mark with you. Enjoy your new 4Runner, and we look forward to serving you again in the future!Best regards,The Team at Mercedes-Benz of Harlingen A Bert Ogden Dealership

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Great Job Steve!!! Like always!-J. Picazo

Response from the owner Replied: Dear J. Picazo,Thank you so much for your wonderful review! We're thrilled to hear that Steve provided you with excellent service once again. Your continued support and kind words mean a lot to us. We look forward to serving you again in the future!Best regards,The Team at Mercedes-Benz of Harlingen

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Response from the owner Replied: How can we make your next visit a 5-star experience?

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They were very kind and helpful. So glad I was able to get a ride home.

Response from the owner Replied: Thank you for sharing your 5-star experience! We are so glad you chose us and appreciate your support, Vanessa!

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They were great. Very friendly and professional.Andres Lara, the service manager was most helpful. He truly understands customer service and makes you feel like returning again.Thank you Burt Ogden Harlingen.

Response from the owner Replied: Dear Kyumars,Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us. Andres Lara and the entire team strive to provide friendly and professional service, and it's fantastic to know that you felt well taken care of. Your kind words and high rating mean a lot to us. We look forward to welcoming you back to Bert Ogden Harlingen in the future!Best regards, Mercedes-Benz of Harlingen A Bert Ogden Dealership

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Response from the owner Replied: Dear Flor,Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience at Mercedes-Benz of Harlingen. Your satisfaction is our top priority, and we look forward to serving you again in the future.Best regards,The Mercedes-Benz of Harlingen Team

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Response from the owner Replied: Dear Phoebe,Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with us at Mercedes-Benz of Harlingen. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If you ever need anything in the future, please don't hesitate to reach out. Best regards,The Mercedes-Benz of Harlingen Team

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Response from the owner Replied: Thanks for rating us! We hope to see you again to make your next visit 5-stars

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I just want to thank the professionalism of the people I deal with when my car needs maintenance or repairs. These people are Steve Coronado as well as the people who take and bring my car, Mr. Carlos and Ruben and another boy whose name I don't remember. Thank you all for being respectful, kind and...

Response from the owner Replied: Sonia thanks for the all the stars and recognizing some of our team members. They are awesome but so are you. Have a Happy New Year.

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