Google Review
- April 08, 2024
Great communication with Steve in scheduling MB Service; car delivered washed and vacuumed; great service , thank you, Mr Esparza.
Google Review
- April 05, 2024
Response from the owner Replied: Ismael, we appreciate the 5-star review and we're glad you chose us! We hope to see you again in the future for another great experience.
Google Review
- April 05, 2024
Great people But my tires were inflated incorrectlyShould be 49 psi on the front and 70 psi on the rearAll where inflated to 75 psi
Google Review
- April 04, 2024
The staff always been friendly and respectful specially Mr. Andy Lara. He always goes the extra mile to help. Thank you Andy šŸ™
Google Review
- April 04, 2024
Google Review
- April 04, 2024
Google Review
- April 01, 2024
Thank you Mercedes Benz of Harlingen for a wonderful buying experience. The entire process was smooth and simple. We were very impressed with our salesman, Robert Soto and we highly recommend him for his expertise and professionalism and knowledge of the vehicle features.Orlando and Marcie Rodriguez
Google Review
- March 29, 2024
I had a great experience purchasing my first Mercedes vehicle. Anselmo was very approachable, friendly, and professional! He was super helpful in answering all my questions and worked with me until I got the best deal possible. I want to thank Anselmo and his team for their great service and for...
Google Review
- March 29, 2024
Google Review
- March 29, 2024
Google Review
- March 27, 2024
Google Review
- March 25, 2024
Stopped by to order a key for my car. The service is always second to none On this visit I had the pleasure of visiting with a former student, Jorge, who is now an awesome addition to the Mercedes Benz staff.
Google Review
- March 20, 2024
Excellent customer service .
Google Review
- March 19, 2024
Service Manager Steve is friendly and helpful as I book my appointment for the carā€™s first service. Carlos, who picked up my vehicle w as attentive to the details of the vehicle, going over it thoroughly. Service took a bit longer than expectedā€”Carlos brought it back the next day by 4 pm. My only...
Google Review
- March 14, 2024
Excellent service, Mr. Steve and Andy treated me very well and solved the problem that my car had.Excelente servicio, el seƱor Steve y Andy me atendieron muy bien y resolvieron el problema que tenia mi carro
Response from the owner Replied: Sofia, we appreciate the 5-star review and we're glad you chose us! We hope to see you again in the future for another great experience.
Google Review
- March 11, 2024
Response from the owner Replied: Rafael, we are pleased to earn your 5-star rating!
Google Review
- March 08, 2024
Response from the owner Replied: Pedro, thank you for the 5-star review!
Google Review
- March 07, 2024
Response from the owner Replied: J, thank you for the 5-star review!
Google Review
- March 06, 2024
Couldnā€™t be any better excellent servicesThank you!
Response from the owner Replied: Oscar, thank you for this wonderful review and we are happy you enjoyed your visit with us! We hope to serve you again in the future!
Google Review
- March 06, 2024
This is not your father's Mercedes Benz dealership. No waiting area, no free coffee and chocolate chip cookies. The staff tries hard but really under staffed and long waits for service and even longer for repair. Sign of the times I guess.
Response from the owner Replied: We are very interested in speaking to you personally about your experience. Please contact the general manager Michael Faul at michael.faul@bertogden.com.
Google Review
- February 25, 2024
Service was ok.
Response from the owner Replied: We're sorry you didn't enjoy your experience. We would like the opportunity to correct this. Please contact us at michael.faul@bertogden.com so that we can find a solution.
Google Review
- February 23, 2024
if i could review this 0 i would, i took in my car for a QUOTE on service, they had the worst customer service i spoke with 3 different men xavier, steve, and andy , i dont know if they thought that because i was a young female that didn't know abt cars they tried to screw me over, they were going...
Response from the owner Replied: Idalia - I see you just came in for repair. I'm so sorry that your practically new Mercedes-Benz was damaged hitting a curb. It does not take too much for a repair to get out of control from an accident. Airbag sensor damage for driver side impacting reliability and functioning of Air Bag and the other damage, tires may be impacted as well as a full alignment. I would like to offer you a % of discount and help you out. I can assure you we are not stereotyped. And if you come speak to me I'll get you taken care of. Something you might consider is calling your insurance company since it was an accident then you would only be responsible for deductible. In the mean time you are welcome to call me here and ask for me - Michael Faul,
Google Review
- February 21, 2024
Response from the owner Replied: Jules, thank you for the 5-star review!
Google Review
- February 21, 2024
Andy and the team were very customer focused marked improvement over Cardenas
Response from the owner Replied: Brian, thank you for the 5-star rating! We look forward to serving you again in the future!
Google Review
- February 19, 2024
Response from the owner Replied: Lavah, we are pleased to earn your 5-star review!
Google Review
- February 12, 2024
Response from the owner Replied: Cynthia, thank you for the 5-star rating!
Google Review
- February 09, 2024
Had to stay on the service department.
Response from the owner Replied: Norma, how can we make your next visit a 5-star experience?
Google Review
- February 07, 2024
Very good costumer service and very helpful with info on my car!
Response from the owner Replied: Thank you for sharing your 5-star experience! We are so glad you chose us and appreciate your support, Aracely!
Google Review
- February 04, 2024
We enjoyed working with Anselmo at Bert Ogden Mercedes Benz of Harlingen when we purchased our car. He was honest about pricing, service, and the purchase process. We were in and out with a car in less than a few hours. Not once did we feel pressured. I recommend you reach out to him if you...
Response from the owner Replied: Thank you for this awesome review, Gilberto! Our staff strives to provide great customer service, so weā€™re glad youā€™re happy. Congrats on the new vehicle and Dale Gas!
Google Review
- February 01, 2024
Anselmo was the best! He made this the best customer service experience I have ever received at a dealership. Will definitely recommend to friends and family!
Response from the owner Replied: Thank you for sharing your 5-star experience! We are so glad you chose us and appreciate your support, Lourdes!
Google Review
- January 31, 2024
Response from the owner Replied: Pam, thank you for the 5-star-review!
Google Review
- January 30, 2024
Response from the owner Replied: Diane, we are pleased to earn your 5-star rating!
Google Review
- January 24, 2024
Great service.
Response from the owner Replied: Lisa, thank you for the 5-star review!
Google Review
- January 24, 2024
Response from the owner Replied: Ana, we appreciate the 5-star rating!
Google Review
- January 24, 2024
Response from the owner Replied: Diana, thank you for the 5-stars!
Google Review
- January 22, 2024
Excellent customer serviceExcelente atenciĆ³n al cliente
Response from the owner Replied: Aydee, we are pleased to earn your 5-star rating!
Google Review
- January 19, 2024
Response from the owner Replied: Cindy, thank you for the 5-star rating!
Google Review
- January 17, 2024
Response from the owner Replied: Thank you for the 5-star rating!
Google Review
- January 17, 2024
Excellent service
Response from the owner Replied: Bailey, we appreciate the 5-star review!
Google Review
- January 17, 2024
Great experience, explained the details well, very helpful.
Response from the owner Replied: Freddie, thank you for this wonderful review and we are happy you enjoyed your visit with us! We hope to serve you again in the future!
Google Review
- January 16, 2024
Response from the owner Replied: Aaron, thank you for the 5-stars!
Google Review
- January 16, 2024
Great service and staff! My vehicle was serviced as scheduled and delivered to my house.
Response from the owner Replied: Thank you for sharing your 5-star experience! We are so glad you chose us and appreciate your support, Sandra!
Google Review
- January 15, 2024
My car was serviced for a recall and when I got it back check engine came on.Worst part is that it also leaked all the oil.0 stars.
Response from the owner Replied: We're sorry you didn't enjoy your experience. We would like the opportunity to correct this. Please contact us at michael.faul@bertogden.com so that we can find a solution.
Google Review
- January 13, 2024
SO VERY HELPFUL!!!My warrantied dealer tire wasn't holding air & I had a long drive the next day- Xavier (Service Advisor) got me in that day & got my tire repaired right away (they didn't have another in stock) so that I could make my drive
Response from the owner Replied: Dave, we appreciate the 5-star review and we're glad you chose us! We hope to see you again in the future for another great experience
Google Review
- January 12, 2024
Robert Soto was great!
Response from the owner Replied: Irma, thanks for the great rating! We look forward to serving you again in the future!
Google Review
- January 12, 2024
Everyone was very friendly and attentive at all times.
Response from the owner Replied: We are so pleased to earn your 5-star rating!
Google Review
- January 12, 2024
Best customer service in the Valley.
Response from the owner Replied: Thank you for this awesome review, Anabel! Our staff strives to provide great customer service, so weā€™re glad youā€™re happy
Google Review
- January 12, 2024
Response from the owner Replied: Elia, we are pleased to earn your 5-star rating!
Google Review
- January 12, 2024
Customer service should be better
Response from the owner Replied: We are very interested in speaking to you personally about your experience. Please contact the general manager Michael Faul at michael.faul@bertogden.com.
Google Review
- January 12, 2024
Response from the owner Replied: Vanessa, we appreciate the 5-star review
Google Review
- January 05, 2024
Response from the owner Replied: Thank you for the great rating! We are here if you need anything else in the future.
Google Review
- December 29, 2023
I had the pleasure of working with Saul in the purchase of our new family member, a 2023 GLB 250. From the start Saul was very polite, professional, and very courteous. He was not pushy or aggressive in any way. He asked ask the right questions and was able to get us the price we wanted. I highly...
Response from the owner Replied: Thank you for sharing your 5-star experience! We are so glad you chose us and appreciate your support, Luis!
Google Review
- December 29, 2023
The communication and service was excellent throughout the process of getting my vehicle repaired.
Response from the owner Replied: Fred, we appreciate the 5-star review and we're glad you chose us! We hope to see you again in the future for another great experience
Google Review
- December 29, 2023
I just want to thank the professionalism of the people I deal with when my car needs maintenance or repairs. These people are Steve Coronado as well as the people who take and bring my car, Mr. Carlos and Ruben and another boy whose name I don't remember. Thank you all for being respectful, kind and...
Response from the owner Replied: Sonia thanks for the all the stars and recognizing some of our team members. They are awesome but so are you. Have a Happy New Year.
Google Review
- December 29, 2023
Response from the owner Replied: Thanks Maria for the 5 stars.
Google Review
- December 29, 2023
Great service center. Ask for Xavier he will take care of your vehicle.
Response from the owner Replied: Thank you for sharing your 5-star experience! We are so glad you chose us and appreciate your support, Jesus!
Google Review
- December 22, 2023
Very good experience, excellent servicešŸ˜ŠMuy buena experiencia excelente serviciošŸ˜Š
Response from the owner Replied: Karla, thank you for this wonderful review and we are happy you enjoyed your visit with us! We hope to serve you again in the future!
Google Review
- December 22, 2023
Response from the owner Replied: We are very interested in speaking to you personally about your experience. Please contact the general manager Michael Faul at michael.faul@bertogden.com.
Google Review
- December 22, 2023
Excellent customer service
Response from the owner Replied: Thank you for sharing your 5-star experience! We are so glad you chose us and appreciate your support, Bernardo!
Google Review
- December 19, 2023
They took good care of me and my vehicle 100% recomented!!
Response from the owner Replied: Sergio, we appreciate your support! Thank you for the 5-star rating and we look forward to serving you again in the future!
Google Review
- December 19, 2023
Friendly and courteous professional service is something I appreciate.
Response from the owner Replied: Thank you sir for the review and the 5 stars. We want to be your favorite Mercedes-Benz dealer in the Rio Grande Valley. Have a great weekend and until next time... Michael Faul GM.
Google Review
- December 19, 2023
Great customer service and personal attention. Xavier Calderon is a great service adviser, truly takes care of his customers.
Response from the owner Replied: Thank you for sharing your 5-star experience! We are so glad you chose us and appreciate your support, James!
Google Review
- December 01, 2023
Response from the owner Replied: Michael, we appreciate the 5-star review!
Google Review
- November 30, 2023
The customer service was excellent!! I was kept informed of all changes on the service of my care. Completely satisfied!!
Response from the owner Replied: Thank you for sharing your 5-star experience! We are so glad you chose us and appreciate your support, Blanca!
Google Review
- November 26, 2023
Response from the owner Replied: Miguel, thank you for the 5-star review!
Google Review
- November 20, 2023
Buying a vehicle out of state can be frightening transaction but the sales & finance team at Harlingen were there every step of the way, making it a smooth experience. They were pleasant, knowledgeable and were willing to work with me to get a competitive price on my dream car. Thank you Billie,...
Response from the owner Replied: Thank you for the Stars JC. Our team is appreciative of your review.
Google Review
- November 20, 2023
Best Mercedes-Benz dealership in the RGV.
Response from the owner Replied: Thank you Nestor
Google Review
- November 20, 2023
Response from the owner Replied: Lupe, we appreciate the 5-star review!
Google Review
- November 19, 2023
Had a problem with a service dept guy who had a major anger problemā€¦ remedied by management. However, they put my email address on their marketing list and despite numerous attempts to ā€œunsubscribeā€ they still send emails. I would never recommend going to this troubled business for anything.
Response from the owner Replied: I'm committed to addressing your issue. Our system like most all CRMs is capable of determining when a customer OPTS out. Nevertheless, I'll go in and make sure that you have indeed done so and if not completely remove your profile. Please accept our sincerest apology. I'm on it. Michael Faul GM
Google Review
- November 17, 2023
Was in search for a Mercedes C300 and thanks to Anselmo gave me options to chose from, was really polite and attentive and he gave me a really good deal. Anyone looking to buy a new vehicle ask for Anselmo really good service! He will give you the best deals!
Response from the owner Replied: Thank you for sharing your 5-star experience! We are so glad you chose us and appreciate your support, Valeria!
Google Review
- November 17, 2023
Jose HernƔndez did an awesome job w gentle persistence
Response from the owner Replied: Al, we appreciate the 5-star review and we're glad you chose us! We hope to see you again in the future for another great experience.
Google Review
- November 17, 2023
Jacob Aguilar and Saul Herrera are phenomenal salesman. They listened to everything I needed for business and family needs. Financing was not only fast but I walked out with the lowest interest rates Iā€™ve ever heard of. So good I didnā€™t just walk out with one but with two vehicles! Nothing will make...
Response from the owner Replied: Michael, thank you for this wonderful review and we are happy you enjoyed your visit with us! We hope to serve you again in the future!
Google Review
- November 15, 2023
Great job and excellent staff!
Response from the owner Replied: Mark, we appreciate the 5-star review and we're glad you chose us! We hope to see you again in the future for another great experience.
Google Review
- November 13, 2023
Response from the owner Replied: Thank you for the 5-star rating!
Google Review
- November 10, 2023
Response from the owner Replied: Bj, we appreciate the 5-star review!
Google Review
- November 07, 2023
Xavier and Steve are the best! Have had great service for years. Wouldnā€™t go anywhere else.
Response from the owner Replied: Ashley, we appreciate the 5-star review and we're glad you chose us! We hope to see you again in the future for another great experience.
Google Review
- November 06, 2023
Great customer service. Had me in and out in a timely manner. Great staff friendly and professional.
Response from the owner Replied: Thank you for sharing your 5-star experience! We are so glad you chose us and appreciate your support, Mark!
Google Review
- November 04, 2023
Absolutely the best! Picked out my car... got a good deal ... valued my trade in... did my paperwork... driving my beautiful new Mercedes. What a Ride!!! So happy!!
Response from the owner Replied: We appreciate the 5-star review and we're glad you chose us! We hope to see you again in the future for another great experience.
Google Review
- November 03, 2023
Response from the owner Replied: Thank you for the great rating! We are here if you need anything else in the future.
Google Review
- November 03, 2023
They were very kind and helpful. So glad I was able to get a ride home.
Response from the owner Replied: Thank you for sharing your 5-star experience! We are so glad you chose us and appreciate your support, Vanessa!
Google Review
- October 31, 2023
I had an amazing experience! Jake was who was working with me and did everything he could to make sure I was well taken care of. From the moment I got there till the very end, everyone put in an amazing effort I am grateful for. The attentiveness, the willingness to help and the hospitality was 5...
Response from the owner Replied: Katherine, thank you for this wonderful review and we are happy you enjoyed your visit with us! We hope to serve you again in the future!
Google Review
- October 27, 2023
Went shopping around at several dealerships, including Mercedes-Benz Harlingen. The service provided to us by Jose Hernandez was next to none. From beginning to end, Jose made the buying process seamless and stress free, and we ended up with the vehicle we were looking for at the price we wanted. If...
Response from the owner Replied: Eddie, thank you for this wonderful review and we are happy you enjoyed your visit with us! We hope to serve you again in the future!
Google Review
- October 26, 2023
Very disappointed in service advisor! You all worse than MB San Juan. Should have brought a domestic vehicle.
Response from the owner Replied: We're sorry you didn't have a great experience, as we strive to provide excellent customer service. We would appreciate the opportunity to correct this and address your concerns. Please contact us at michael.faul@bertogden.com for further assistance.
Google Review
- October 26, 2023
Great service
Response from the owner Replied: Marbel, thank you for the 5-star rating!
Google Review
- October 25, 2023
Response from the owner Replied: Hilton, thank you for the 5-stars! We value your feedback.
Google Review
- October 22, 2023
The personnel at Mercedes- Benz in Harlingen are professional and friendly. The general manager was extraordinary going the extra mile to help me. The service department did and outstanding job with my car! Great Job!
Response from the owner Replied: Luz, thank you for this wonderful review and we are happy you enjoyed your visit with us! We hope to serve you again in the future!
Google Review
- October 22, 2023
Response from the owner Replied: Ash, thank you for the 5-star rating!
Google Review
- October 22, 2023
Response from the owner Replied: Lalo, we appreciate your feedback. Thank you for the 5-stars!
Google Review
- October 20, 2023
Response from the owner Replied: Linda, we value your feedback. Thank you for the 5-star rating!
Google Review
- October 19, 2023
Good costumer service
Response from the owner Replied: Thank you for this awesome review, Richard! Our staff strives to provide great customer service, so weā€™re glad youā€™re happy.
Google Review
- October 19, 2023
I would definite go back.
Response from the owner Replied: Thank you for the wonderful review Ann! We will look forward to seeing you again in the future for another great experience!
Google Review
- October 17, 2023
Very professional and helpful.
Response from the owner Replied: Thank you so much for your 5-star rating and kind words! We're delighted to hear that you had a great experience with our service. Your feedback means a lot to us!
Google Review
- October 16, 2023
Response from the owner Replied: Joe, thank you for the 5-star rating! We value your feedback!
Google Review
- October 13, 2023
Excellent service!
Response from the owner Replied: Robert, thank you for the 5-star rating! We're delighted to hear that you had a great experience with our service. Your feedback means a lot to us.
Google Review
- October 13, 2023
Response from the owner Replied: Fred, thank you for the 5-star rating! We're delighted to hear that you had a great experience with Xavier and our service team. Your feedback means a lot to us.
Google Review
- October 13, 2023
Response from the owner Replied: We appreciate the 5-star rating!
Google Review
- October 10, 2023
Excellent service from the team, they communicate with you thru out your serviceā€¦ thank you!
Response from the owner Replied: Thank you for the kind words! We appreciate your support and hope to serve you again in the future!
Google Review
- October 10, 2023
Great customer service!
Response from the owner Replied: Thank you for the wonderful review, Mayela! We appreciate your support!
Google Review
- October 07, 2023
Response from the owner Replied: We're sorry that you were disappointed with your experience, as we strive to provide excellent customer service. Please contact michael.faul@bertogden.com to provide more details so we can address your concerns.
Google Review
- October 07, 2023
So happy with our experience at Mercedes Benz of Harlingen! Our salesman, Jose Hernandez, provided excellent service in assisting us throughout the process. He was very attentive, friendly, and always answered any questions we had. Thank you Jose and the Mercedes Benz of Harlingen team for getting...
Response from the owner Replied: Thank you for the great review! Our team strives to provide great service, so we are pleased to hear you were happy with your visit. Congrats on your new vehicle!
Google Review
- October 05, 2023
Response from the owner Replied: How can we make your next visit a 5-star experience?
Google Review
- October 05, 2023
Great experience Robert had an answer for every question.
Response from the owner Replied: Thank you for the kind words, Martin! We appreciate your support and hope to see you again in the future!
Google Review
- October 03, 2023
Excellent service!Excelente servicio!
Response from the owner Replied: Thank you for the great review, Marylou! We are so pleased to earn your 5-star review, and hope to see you again in the future!
Google Review
- October 03, 2023
We drove from McAllen for oil change appointment that was scheduled for 9:00am. Employee told us our truck would be ready at 2:00 pm. What is the purpose of making an appointment if it is going to take that long? I asked asked if anyone was available to drive us to restaurant (to kill time) which...
Response from the owner Replied: Thank you for your feedback. We're sorry that you were disappointed with your experience, as we strive to provide excellent customer service. Please contact michael.faul@bertogden.com so we can address your concerns.
Google Review
- October 01, 2023
Extremely helpful and welcoming staff
Response from the owner Replied: Regina - Thank you for the all the STARS. I'm glad we were able to meet your expectations.
Google Review
- September 30, 2023
A huge thank you to Robert Soto for such great customer service! He was outstanding from the moment we arrived. The staff and facility were great and we found the perfect vehicle at a great price!
Response from the owner Replied: Cathleen - I agree with your Robert is awesome. We are glad to have him and now you as a customer.
Google Review
- September 30, 2023
Great service, pleased
Response from the owner Replied: Claudia - We are pleased that you are pleased. We will continue to work on being Brilliant at the Basics.
Google Review
- September 29, 2023
Bad first experience never going back took car in for check engine light came out with no gas and coolant issue asked to speak to manager and was denied.
Response from the owner Replied: Thank you for your feedback. We're sorry that you were disappointed with your experience, as we strive to provide excellent customer service. Please contact michael.faul@bertogden.com so we can address your concerns. Juan I just spoke to the service advisor and got caught up on this issue with your A/C. We should never ever have denied you speaking to a manager. I'm here and I want to talk please email me so we can begin to help further.
Google Review
- September 29, 2023
Great service. Picked up the car from home. Then second day the maintenance report was ready to choose from . 3rd day was done with the service fourth day delivered the car to my house.
Response from the owner Replied: Thank you for the great review, Zack! We appreciate you sharing your 5-star experience, and hope to see you again in the future!
Google Review
- September 28, 2023
The General manager and team went above and beyond to make sure I was taken care of 500 miles away from Harlingen TX from the time of purchase and service of the vehicle. Thank you so much.
Response from the owner Replied: John - I was happy to help solve the problem and take care of you. Whether someone buys from us long distance or right here in the RGV I want to make sure that they have a great experience. Before, during and after the sale. Thanks again for trusting us to get you handled. Michael Faul GM.
Google Review
- September 26, 2023
So happy with our experience at Mercedes Benz of Harlingen... We had so many questions going into this process and Salesman Jose went above and beyond to help me get into my dream car! We literally could not have done this without him. A huge thank you to all of the Mercedes Benz-Harlingen staff!
Response from the owner Replied: Thank you for the wonderful review, Bree! We appreciate the kind words and 5-star rating! We are so glad we could help get you in your dream car. Congrats!
Google Review
- September 20, 2023
Excellent customer service and great communication. Very proactive and professional
Response from the owner Replied: Thank you for the great review, Connie! We are so glad you chose us, and hope to see you again in the future for another great experience!
Google Review
- September 19, 2023
Response from the owner Replied: Thank you for the 5-star rating!
Google Review
- September 18, 2023
Response from the owner Replied: We are disappointed to learn that your experience with our dealership was not worthy of a 5-star rating. We would like to learn more about your visit and you can email michael.faul@bertogden.com to provide additional feedback or discuss any outstanding concerns.
Google Review
- September 17, 2023
The sales people and execs were very welcoming and friendly. They met all our requirements and sealed the deal to get our business.
Response from the owner Replied: Thank you for the wonderful review, Jules! We are so glad you chose us! Congrats on your new vehicle!
Google Review
- September 09, 2023
I really enjoy the plus service of Mercedes Benz. It is so convenient that the Service Dept. picks up my car and brings it back, after maintenance and service is done. I always come back to a Bert Ogden dealership. Xavier is very polite and courteous. DrAmyMares
Response from the owner Replied: Thank you for the review, Amy! We appreciate you sharing your experience and are so glad you chose us! We hope to serve you again in the future!
Google Review
- September 09, 2023
Response from the owner Replied: Thanks Carlos for the stars! We love to hear to about how we are doing and appreciate you taking the time to put this in. M. Faul
Google Review
- September 08, 2023
Excellent service and waiting time was quick.
Response from the owner Replied: Love this. Thank you so much for the review! We are working hard to be Brilliant at the Basics. M. Faul GM.
Google Review
- September 03, 2023
Excellent Service and fast! Mercedes Benz true experts. They never disappoint me.
Response from the owner Replied: Hey Idalia... Thank you so much for the 5 Stars. It motivates us in a positive way.
Google Review
- August 31, 2023
Response from the owner Replied: We appreciate your 5-star rating!
Google Review
- August 29, 2023
Great service and very friendly and helpful staff.
Response from the owner Replied: Thank you for the 5-star review! We're glad you enjoyed your visit!
Google Review
- August 29, 2023
Iā€™m genuinely grateful and overtly satisfied with the service, attention and accommodation Jose Hernandez provided to me during my trade-in journey to Mercedes-Benz. I appreciate all the help, and definitely recommend everyone to stop by and speak with Mr. Hernandez for any help! Thank you.
Response from the owner Replied: Thank you for the 5-star review, Jonathan! We appreciate you sharing your experience and your recommendation! Congrats on your new vehicle!
Google Review
- August 29, 2023
Great experience with anselmo awesome salesman and very patient and kind.
Response from the owner Replied: Thank you for the wonderful review, Hector! We hope to see you again in the future for another great experience!
Google Review
- August 29, 2023
Jose Hernandez and Billie Davila were very helpful and patient. Very good customer service. I recommend them for any questions and/or assistance. Thank you for all your help!
Response from the owner Replied: Thank you for the wonderful review, Leticia! We strive to provide great service, so we are glad to hear you were happy with your experience. We hope to see you again in the future!
Google Review
- August 29, 2023
Response from the owner Replied: Thank you for the 5-star rating!
Google Review
- August 27, 2023
Response from the owner Replied: We appreciate your 5-star rating!
Google Review
- August 25, 2023
Response from the owner Replied: Thank you Frank for the 5 stars! Michael Faul GM.
Google Review
- August 23, 2023
By far the best buying experience of my life! Staff was extremely courteous, professional, friendly, and very attentive to my familyā€™s every need and comfort. The level of attention to detail was superb. A truly amazing team of individuals starting from the top, Mr. Michael Faul, the General...
Response from the owner Replied: Jorge you made my day! Thank you for the business and showering us with such nice compliments. I hope you and your family enjoy the GLE53C. What a great suv, none better...
Google Review
- August 22, 2023
Great service and professional staff. Esteban was communicative with me which was greatly appreciated! Ask for him when you take your car in for service!
Response from the owner Replied: Pam thank you for the stars! Wow I'll make sure Steve sees this too. It's so nice to see our customers include our names and personalize the experience.
Google Review
- August 19, 2023
Response from the owner Replied: Thanks for the positive rating, Eddie! We hope to see you again to make your next visit 5-stars!
Google Review
- August 12, 2023
I am very pleased with the service I received when we visited. Our salesman, Jake, was so wonderful! He did all that he could and worked his magic to work the best deal he could for us. In the end, we went with a different vehicle but not because of anything Jake did, it was more of preferring a...
Response from the owner Replied: Thank you for the kind words and 5-star review, Roxana! We hope you will come back and see us again for another great experience.
Google Review
- August 12, 2023
Response from the owner Replied: Thank you for leaving us a 5-star rating!
Google Review
- August 12, 2023
Very happy with our experience at Mercedes-Benz of Harlingen. Mr. Jose Hernandez went above and beyond assisting us throughout the process. Would highly recommend him to our friends, family and anyone looking for a Mercedes.
Response from the owner Replied: Thank you for the wonderful review, Clau! We appreciate your recommendation! We hope to see you, and your family and friends, in the future!
Google Review
- August 12, 2023
Thank you Roberto Soto & Francisco.
Response from the owner Replied: Thank you for choosing us and for the great rating, Armando! We will look forward to serving you again in the future!
Google Review
- August 12, 2023
I am so pleased with Mercedes-Benz of Harlingen. I was on my way back to San Antonio when my car needed immediate attention. I took my car in and they were able to fix the problem. The service Rep Xavier was attentive and extremely helpful. Thank you so much!!!
Response from the owner Replied: Thank you for the wonderful review, Sandra! We are so glad we could be of service. We hope to see you again in the future!
Google Review
- August 01, 2023
Mercedes Benz has always provided attention and consideration to thier clients needs. They work with you and provide a seamless process into owning a new Mercedes-Benz. Very transparent and knowledgeable.
Response from the owner Replied: Thank you for sharing your 5-star experience, Rosie! Our staff strives to provide great service, so weā€™re glad youā€™re happy with your visit. Congrats on your new vehicle!
Google Review
- July 27, 2023
The gentlemen were very efficient, friendly, and professional. They always accommodate my schedule and offer to provide transportation if I need it.
Response from the owner Replied: Thank you for this wonderful review and we are happy you enjoyed your visit with us! We hope to serve you again in the future!
Google Review
- July 22, 2023
Im very very happy/pleased with the attention of my sales man Mr. Anselmo Delgado. I highly recomend his customer service and knowledge! Thank you Mercedes- Benz Harlingen, I had a wonderful experience definitely coming back for my second car here!!
Response from the owner Replied: Thank you for the kind words, Karla! We appreciate the 5-stars and we're glad you chose us! We hope to see you again in the future for another great experience.
Google Review
- July 22, 2023
(Translated by Google) Great customer service from Anselmo, he resolved all my questions and we closed the deal. Thank you !(Original)Gran servicio al cliente por parte de Anselmo, resolviĆ³ todas mis dudas y cerramos el trato. Gracias !
Response from the owner Replied: Thanks for your awesome review, Jessie! Our staff strives to provide great customer service, so weā€™re glad youā€™re happy with your visit. Congrats on the new vehicle!
Google Review
- July 21, 2023
The service at Mercedes-Benz of Harlingen is the BEST. They are always pleasurable and accommodating.
Response from the owner Replied: Hey Maggie Mack Productions I love the stars you gave us and we will keep striving to make it even more pleasurable. 1 year away from a brand new store on the freeway!
Google Review
- July 17, 2023
Happy with quick service and friendli ness
Response from the owner Replied: Thanks Jimmy for the review and appreciate the effort letting us and everyone know you had a great experience.
Google Review
- July 16, 2023
Jose Hernandez and the entire team at Mercedes Benz of Harlingen made buying our first GLA 250 a wonderful experience! We highly recommend them if youā€™re in the market for a luxury car with reasonable prices. Jose is simply the best!
Response from the owner Replied: Thank you for this awesome review, Melba! Our staff strives to provide great customer service, so weā€™re glad youā€™re happy. Congrats on the new vehicle and Dale Gas!
Google Review
- July 15, 2023
Response from the owner Replied: Thanks for having the great rating!
Google Review
- July 15, 2023
Jose Hernandez treated us very well. He explained everything to us. Great experience
Response from the owner Replied: Thank you for the 5-stars! We're glad you enjoyed your visit!
Google Review
- July 12, 2023
I just got my new car!! Got it from Bert Ogden Mercedez in Harlingen. Jose Hernandez was wonderful! He helped us and made the process so easy!! I am so excited!!
Response from the owner Replied: Thank you for the 5-star review! We hope you enjoy your new vehicle!
Google Review
- July 09, 2023
I usually dont have a good experience at any dealership but this time was different. Awesome service by Robert Soto and his team. He was never pushy and didnt try to force any add ons/unnecessary equipment like other places. I did my numbers/research online and they matched all my numbers without...
Response from the owner Replied: Gonzalo, thank you for this wonderful review and we are happy you enjoyed your visit with us! Congrats on the new vehicle, and we hope to serve you again in the future!
Google Review
- July 06, 2023
While on vacation, we experienced a problem with the A/C system in my GLS. I was really concerned about our 6 hour drive back to Austin, however, Andy and the service team at Mercedes Benz of Harlingen were awesome. They fit our car into their schedule, and fully diagnosed as fixed the problem in...
Response from the owner Replied: Thanks Tom for the outstanding review. Andy and his team work hard to impress and mostly go beyond. I appreciate the comments and feedback and will share with entire team. If you are ever in the area and need anything let us know. Michael Faul GM.
Google Review
- July 06, 2023
Excellent customer service. Xavier is professional, courteous and thorough.
Response from the owner Replied: Thank you for the 5-star rating. We hope to see you again in the future!
Google Review
- July 01, 2023
Customer serviceā€™s was great. The guys from service department where awesome. Thank you keep up the great work.
Response from the owner Replied: Thanks Frank for the great review. It's so awesome!
Google Review
- July 01, 2023
Steve did a great job in helping me with two recalls with my vehicle. The staff was helpful and friendly. Sandra also kept me informed on my car and showed great customer service.
Response from the owner Replied: I love your review! Thank you for mentioning us and giving all the STARS. I'm glad my staff was helpful and friendly. Have a great 4th.
Google Review
- June 29, 2023
Great, Professional, and Courteous service from everyone involved in the purchase of our new Mercedes.
Response from the owner Replied: Thank you Rocky for the personal touch and nice review. We appreciate your purchase more than one would imagine. Let us know if we can ever help you again.
Google Review
- June 28, 2023
Great service!!!
Response from the owner Replied: Appreciate the STARS Oneida!
Google Review
- June 28, 2023
I am glad that Bert Ogden took over this business. They are doing a great job.
Response from the owner Replied: Wow! Your perfect score excites us and we are happy to serve.
Google Review
- June 26, 2023
Xavier was very professional and polite. Outstanding service and I would recommend my family and friends to Bert Ogden Mercedes!
Response from the owner Replied: Doris, thank you for this wonderful review and we are happy you enjoyed your visit with us! We hope to serve you again in the future!
Google Review
- June 19, 2023
(Translated by Google) Excellent service!!(Original)Excelente servicio!!
Response from the owner Replied: Thank you for the 5-star review!
Google Review
- June 16, 2023
I love this place so much I am driving down to trade in for a 2024
Response from the owner Replied: Liz you and your husband Bill are going to love your new GLE. I'm glad you passed up 10+ Mercedes-Benz dealers to reach us here in the Rio Grande Valley. We are building our business up for the residents and sure appreciate yours. See you soon.
Google Review
- June 15, 2023
These guys are awesome! Great customer service! Great communication and make sure all your car needs are met!!
Response from the owner Replied: Christina you are awesome for saying these kind words. We hope to always provide a service that WOWs the customers.
Google Review
- June 13, 2023
Always first-class service from Mercedes Benz. Of course, I would not expect anything less. Thank you!
Response from the owner Replied: We appreciate the 5-star review and we're glad you chose us! We hope to see you again in the future for another great experience.
Google Review
- June 10, 2023
Steve was the biggest help, so caring and friendly and got the job done fast ! Will definitely come again !
Response from the owner Replied: Kiara I'm so happy that Steve was a big help. You are a big help to us and building this business. Thank you!
Google Review
- June 09, 2023
Response from the owner Replied: Thank you for the STARS!
Google Review
- June 09, 2023
From the moment I mentioned I wanted to buy a Mercedes-Benz to now, I have been treated like a king here. Thank you to Eduardo, Robert, Javier and Francisco at Mercedes-Benz of Harlingen for my first brand new MB experience.
Response from the owner Replied: This is absolutely what it's all about. Our team enjoys helping and I'm happy you received services you deserve. M. Faul
Google Review
- June 07, 2023
Response from the owner Replied: Thank you for the review! How can we make your next visit a 5-star experience?
Google Review
- June 06, 2023
Response from the owner Replied: We are very interested in speaking to you personally about your experience. Please contact the general manager Michael Faul at michael.faul@bertogden.com.
Google Review
- June 05, 2023
Service was great and efficient! They made sure I had a loaner vehicle while my car was being serviced over weekend. I was assisted by Andy Lara. He is extremely kind and very knowledgeable. Andy definitely is an asset to Mercedes-Benz of Harlingen, TX.
Response from the owner Replied: Thank you for the 5-star review! We're glad you had a good experience and hope to serve you again in the future!
Google Review
- June 05, 2023
Brought my GLK in for Service A4as per message on the display. They performed Service B per invoice. I suspect that they donā€™t do all the things they claim. The last time I had the vehicle in for service, they discovered that my windshield washer reservoir was cracked but couldnā€™t replace it because...
Response from the owner Replied: Ray thank you so much for brining this to our attention. Hopefully our conversation on the phone sways you to come back. M. Faul
Google Review
- June 03, 2023
The service department is why I will continue to stay with Mercedes Benz of Harlingen. Xavier from service epitomizes customer service. What truly sets him apart is his genuine commitment to customer satisfaction. He ensures that all my concerns are addressed and always goes the extra mile to...
Response from the owner Replied: We appreciate this awesome review! Dale gas!
Google Review
- June 02, 2023
Response from the owner Replied: Thank you for the 5-star rating!
Google Review
- June 02, 2023
Response from the owner Replied: Thanks for the 5-star rating. We're glad you enjoyed your visit.
Google Review
- May 31, 2023
Great customer service will definitely come backšŸ‘šŸ½
Response from the owner Replied: Thanks for the 5-star review!
Google Review
- May 31, 2023
Robert in Sales was great in explaining details of my new GLC - I work late and they stayed open for me until the last dot was signed. Finance Mgr was great too!
Response from the owner Replied: Thank you, Monica! We're glad you enjoyed your visit!
Google Review
- May 27, 2023
Great customer service!
Response from the owner Replied: Thank you for the 5-star review, Orlando!
Google Review
- May 27, 2023
Response from the owner Replied: Thanks for the 5-star rating!
Google Review
- May 25, 2023
The service department had the part for my C250 and took care of my brake assistance problem in a timely fashion.
Response from the owner Replied: Thank you for the 5-star review! We're glad you enjoyed your visit!
Google Review
- May 25, 2023
Excellent
Response from the owner Replied: We greatly appreciate this 5-star rating and kind words!
Google Review
- May 24, 2023
Response from the owner Replied: We greatly appreciate this 5-star rating!
Google Review
- May 24, 2023
Response from the owner Replied: We greatly appreciate this 5-star rating!
Google Review
- May 23, 2023
Excellent customer service by all the service advisors, this time it was Steve helped me to get the car done by providing periodic updates. Really appreciate Steveā€™s customer service.
Response from the owner Replied: Thank you, Manoj! Our team strives to provide excellent customer service so we're happy to hear you enjoyed your visit!
Google Review
- May 16, 2023
Great place to buy a car. great sales men specially Jose Hernandez.
Response from the owner Replied: Thank you for the 5-star review!
Google Review
- May 13, 2023
A shoutout to Jose Hernandez thank you so much for your excellent customer service and your knowledge to Mercedes-Benz . I will recommend to my family and friends. Thank you!
Response from the owner Replied: Thank you for the 5-star review, Nydia!
Google Review
- May 13, 2023
Excellent service, experienced personnel & friendly staff.
Response from the owner Replied: Thank you for the 5-star review! We're glad you enjoyed your visit!
Google Review
- May 10, 2023
Highly recommend Bert Ogden Mercedes Benz of Harlingen! I recently purchased my vehicle there and they have outstanding customer service. Our salesman, Jose was amazing and extremely helpful! Overall great experience from sales to finance, and even with questions about my vehicle after purchase!
Response from the owner Replied: Thank you, Gracie! Our team strives to provide excellent customer service so we're happy to hear you enjoyed your visit!
Google Review
- May 10, 2023
Very poor service. Took me a lot of time to get a tire replaced that was under warranty.No wonder dealership looks old and on their way to going out of business soon.
Response from the owner Replied: We are very interested in speaking to you personally about your experience. Please contact the general manager Michael Faul at michael.faul@bertogden.com.
Google Review
- May 10, 2023
Excellent service ! I drive from McAllen , worth the drive , to get the service at Mercedes Benz of Harlingen.
Response from the owner Replied: We appreciate the 5-star review and we're glad you had a great visit!
Google Review
- May 04, 2023
Very good service from Steve in the service dept.
Response from the owner Replied: Thank you for the 5-star review!
Google Review
- April 28, 2023
Thank you for your great service!
Response from the owner Replied: Thank you for the 5-star review!
Google Review
- April 28, 2023
Jose Hernandez has really good service to the client and was really helpful on helping me find a good vehicle.
Response from the owner Replied: We appreciate the 5-star review!
Google Review
- April 28, 2023
Response from the owner Replied: Thanks for the 5-star rating!
Google Review
- April 28, 2023
Excellent Service. Went the extra mile. 5 stars!
Response from the owner Replied: Thank you, Chad! Our team strives to provide excellent customer service so we're happy to hear you enjoyed your visit!
Google Review
- April 27, 2023
Mr. Esteban from the service department provided excellent customer service. Not only was he very attentive, he assured me that they would be able to solve the problem to satisfaction. He even arranged for the vehicle to be picked up and dropped off and made the process very smooth. I am a...
Response from the owner Replied: Thank you for this great review, JoAnna!
Google Review
- April 24, 2023
Excellent service explained everything very well
Response from the owner Replied: We appreciate the 5-star review!
Google Review
- April 24, 2023
The service I received from Xavier in the Service Dept. at Mercedes Benz of Harlingen was wonderful. I took my car in for general maintenance & a recall. He kept me aware of the progress on my vehicle. He tried to get a loaner for me to use, however there was not one available, but I had not...
Response from the owner Replied: Thank you for the 5-star review, Donna.