Outstanding experience at KNAUZ Continental during the purchase of my M-B GLE 580!Peter Polanski was superb along with the Business Manager Vijay Javeri!If you want a Mercedes Benz, this is the place to go!

Response from the owner Replied: Hi Afzal, thank you very much for taking the time to reach out to us. Providing great service is our top priority, so we're thrilled to hear how much you enjoyed working with Peter and Vijay! We appreciate your kind words and we're so glad to hear how much you're loving your new GLE. Thanks for including the pictures; it looks fantastic in your driveway!

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So I had my 2024 gle serviced in July. I started noticing water marks and water wasn’t beading like it was when I had it ceramic coated. Also my sun roof was making a rubbing sound. Week goes by I go in and to them the ceramic coat ok. Good. They fixed the sun roof noise, good. I went around...

Response from the owner Replied: Hi Ricky, thank you for reaching out to us. We're terribly sorry to hear that you had anything less than a stellar experience. Providing great service is our top priority, so we were concerned to receive your feedback. We're currently looking into this situation.

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Excellent services

Response from the owner Replied: Hi Dornaya, thank you very much for the 5-star rating! We appreciate your feedback and we're looking forward to the next opportunity to work with you!

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We've had our cars serviced by Knauz for several years and we've always found that department (Jim in particular) to be extremely attentive, knowledgeable and honest in addressing whatever issues come up. Frankly, knowing we can count on Knauz for service has been a reason to keep buying...

Ray R. Replied: Hi Jennifer, thank you for reaching out to us. We strive to provide friendly, knowledgeable service, so it's wonderful to hear how much you enjoy working with Jim and the rest of our service team! Thank you for your kind words, as well as your business. We'll see you next time!

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Response from the owner Replied: Hi William, thank you very much for the 5-star rating! We appreciate hearing from you and we're looking forward to your next visit!

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The best CON ARTISTS I have ever seen from top to BOTTOM especially the young gentlemen who have no clue what is going on and are the first line of defense to protect the more seasoned miscreants. That is was what this dealership represents. Their "service" department is run by the lowest of the low...

Ray R. Replied: Hi Rob, thank you for reaching out to us. We're terribly sorry to hear that you had anything less than a stellar experience. Providing great service is our top priority, so we were concerned to receive your feedback. We're currently looking into this situation.

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Beware of this company. I dropped off my Mercedes sprinter van and after agreeing to just under $6000 of repairs when I picked it up, they charge me over $9000 and added a bunch of repairs. I never agreed to and never intended on doing. After much back-and-forth, they said they would offer me free...

Ray R. Replied: Hi Mike, thank you for reaching out to us. We're terribly sorry to hear that you had anything less than a stellar experience. Providing great service is our top priority, so we were concerned to receive your feedback. We're currently looking into this situation.

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Yesterday my wife’s brand new 450SL incurred a flat near the I-94 Waukegan toll booth. In an effort to find the nearest dealer to help her she called Knauz in Lake Bluff for assistance. Regrettably she was phone screened by some woman from the dealership who couldn’t have been more unhelpful. When...

Response from the owner Replied: Hi James, thank you for reaching out to us. We're terribly sorry to hear that you had anything less than a stellar experience. Providing great service is our top priority, so we were concerned to receive your feedback. We're currently looking into this situation.

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Response from the owner Replied: Hi Jairo, thank you very much for the 5-star rating. We appreciate hearing from you and we're looking forward to your next visit!

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I brought my suv in for an oil change last month, and when I didn't agree to overpay for other work, they thought needed to be done they were rude and apparently also screwed up my vehicle. I tried speaking to Tom Jastper about it and he didn't want to accept any responsibility for it. Please...

Response from the owner Replied: Hi Matthew, thank you for reaching out to us. We're terribly sorry to hear that you had anything less than a stellar experience. Providing great service is our top priority, so we were concerned to receive your feedback. We're currently looking into this situation.

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Response from the owner Replied: Hi Mark, thank you very much for reaching out to us. We appreciate the 5-star rating and we're looking forward to your next visit!

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I wanted to buy spare parts, I looked on Google that they work until 7 pm, I arrived at 6:30 and it turns out that the spare parts department works until 6 pm

Response from the owner Replied: Hi there, thank you for reaching out to us. We're terribly sorry to hear that you had anything less than a stellar experience. The hours listed are for our sales department; we apologize for any misunderstanding or inconvenience. We're hoping we'll have another opportunity to provide you with the 5-star experience you deserve.

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Paul is awesome, a dignified professional

Response from the owner Replied: Hi Ousman, thank you very much reaching out to us. It's wonderful to hear how much you enjoy working with Paul! Thank you for your business, as well as your feedback. We're looking forward to your next visit!

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Strah is a great guy he made the whole experience easy and enjoyable, he was very kind, honest, and knowledgeable during the whole process and helped out a ton

Response from the owner Replied: Hi Kevin, thank you very much for taking the time to reach out to us. Providing great service is our top priority, so we're thrilled to hear how much you enjoyed working with Strah! Congratulations on your new Mercedes-Benz! We appreciate your business, as well as you taking the time to share your thoughts with us.

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HANDS DOWN one of thee BEST car buying experiences. Veljko “Vel” with Mercedes made everything so easy and straight forward. He never once seemed pushy or unprofessional and was incredibly nice and knowledgeable with every question I had. I ended up purchasing a vehicle and Vel took his time to go...

Response from the owner Replied: Hi Jax, thank you so much for taking the time to reach out to us. We're thrilled to hear how much you enjoyed working with Veljko! Providing friendly, knowledgeable service is our top priority, so it's wonderful to receive your feedback. Thanks again for leaving this review & congratulations on your new Mercedes-Benz!

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