Google Review
- October 14, 2020
Response from the owner Replied: Hi Fergie, thank you so much for taking the time to leave this review. We're extremely pleased to hear that you enjoyed working with Juan! It's wonderful that his personality & expertise helped make your visit so special. Thank you very much for your recommendation & thanks again for reaching out to us!
Google Review
- October 14, 2020
I met Juan Villarreal for for a test drive and I couldn't recommend him more! Juan was the best product specialist I have ever met at a dealership. He's respectful, knowledgable, patient, and friendly. He truly have your best needs in mind when he went through the options. Juan made the test drive...
Response from the owner Replied: Hi Fergie, thank you so much for taking the time to leave this review. We're extremely pleased to hear that you enjoyed working with Juan! It's wonderful that his personality & expertise helped make your visit so special. Thank you very much for your recommendation & thanks again for reaching out to us!
Google Review
- October 11, 2020
Expensive, but great customer care. Mr. Dube is always amazing and takes good care of my vehicle.
Response from the owner Replied: Hi there, thank you for leaving this review. We're so glad to hear that Mike always provides you with great service! We appreciate your 5-star rating & we're very much looking forward to the next opportunity to work with you!
Yelp Review
- September 27, 2020
Recently, while on a 4000 mile cross country trip in our Sprinter RV, we had a yellow emissions control light come on. The entire team at Knauz Mercedes-Benz Sprinter did an outstanding job, at first, assessing the problem and then scheduling an appointment the next morning to very quickly resolve...
Ray R. Replied: Hi Kevin, thank you for leaving this review. We're sorry to hear that you got a check-engine light on your trip, but very glad to hear that Ben was able to quickly get you back on the road! We strive to provide great service & make every visit as enjoyable as possible, so it's wonderful to receive your comments! We're also glad to hear that you enjoyed touring our new Sprinter facility. Thanks again for reaching out to us. Safe travels!
Google Review
- September 16, 2020
Response from the owner Replied: Hi Jinhe, thank you so much for taking the time to leave such a detailed & thoughtful review. We're very glad to hear that Juan & Paul made your S-Class purchasing experience so smooth & enjoyable! We strive to ensure that every visit is positive & productive, so we're thrilled to receive your feedback. Thanks again for reaching out to us & congratulations on your new Mercedes-Benz. We appreciate you being part of the Knauz family!
Google Review
- September 14, 2020
Response from the owner Replied: Hi Sam, thank you for the 4-star rating. We greatly appreciate your feedback!
Google Review
- September 14, 2020
Josh Aleksich and Hans were amazing, best service and helped us get the best deal.Definitely recommend them and will continue to do business with Knauz.
Response from the owner Replied: Hi Adrian, thank you for leaving this review. We're thrilled to hear that Josh & Hans got you a great deal & made your experience so enjoyable! We appreciate your recommendation & we're looking forward to the next opportunity to work with you. Congratulations on your new Mercedes-Benz!
Google Review
- September 14, 2020
Great Service
Response from the owner Replied: Hi Sergio, thank you so much for the 5-star rating. We appreciate your feedback & we're looking forward to your next visit!
Yelp Review
- September 14, 2020
Great news today in my opinion! Bought a new off the showroom floor 2013 Mercedes Benz A Class from Dennis for $85,000.00 in 2013! It was the diesel S350 and too this day I have spent close to $20,000.00 repairing the vehicle and in lots loaner cars as it continued to never work! Knauz, sales...
Ray R. Replied: Hi Steve, thank you for reaching out to us. We're terribly sorry to hear that you had a negative experience.
Yelp Review
- September 10, 2020
Jonathon was fast and courteous and thorough. He answered all my questions and got me out in time for my appointment.
Ray R. Replied: Hi Colleen, thank you for leaving this review. We're very glad to hear that you had a good experience working with Jonathon & that he was courteous & efficient! We appreciate your feedback & we're looking forward to the next opportunity to work with you!
Google Review
- September 07, 2020
Google Review
- September 07, 2020
We sincerely thank Mr. Juan Villarreal at Knauz International Autos for all his guidance during our experience. Juan warmly greeted us like a house host at the showroom and gave us a thorough introduction to a few cars, which lead to our love for the S450. After a productive discussion and smooth...
Response from the owner Replied: Hi Jinhe, thank you so much for taking the time to leave such a detailed & thoughtful review. We're very glad to hear that Juan & Paul made your S-Class purchasing experience so smooth & enjoyable! We strive to ensure that every visit is positive & productive, so we're thrilled to receive your feedback. Thanks again for reaching out to us & congratulations on your new Mercedes-Benz. We appreciate you being part of the Knauz family!
Google Review
- August 28, 2020
Response from the owner Replied: Hi Vlad, thank you so much for the 5-star rating. We greatly appreciate your feedback!
Google Review
- August 28, 2020
Response from the owner Replied: Hi Sung, thank you for the 4-star review! We greatly appreciate your feedback. We're hoping we'll have another opportunity to work with you & we can provide you with a 5-star experience next time!
Yelp Review
- August 28, 2020
DO NOT TRAVEL TO PICK UP A VEHICLE !!!!! We called at 1:10pm to see if the car was still available. The salesperson said he would call me back. He called back at 1:29pm letting us know the car was available that it was still.in inspection and he had the keys. So we continued our 3 hour drive to buy...
Google Review
- August 01, 2020
We had a wonderful experience with Knauz Mercedes. The salesman Paul Kim was super easy going and accommodated all of our needs.The finance manager, VJ explained all of our options for warranties with zero pressure and gave us a great deal on an extended coverage plan.Finally, the product specialist...
Response from the owner Replied: Hi Matthew, thank you for taking the time to reach out to us about your experience. Customer experience is extremely important to us, so we're ecstatic to receive your feedback about working with Paul, Vijay, & Juan! Congratulations on your new Mercedes! We appreciate you letting us know how we did & we're very glad to know that you left happy. Thanks for being part of the Knauz Mercedes-Benz family!
Google Review
- July 28, 2020
Response from the owner Replied: Hi Mark, thank you very much for the 5-star rating! We greatly appreciate your feedback & we're looking forward to your next visit!
Google Review
- July 28, 2020
Highly recommend! We worked with Strah and couldnt have asked for a better experience. He was super down to earth with attention to detail.
Response from the owner Replied: Hi Courtney, thank you for taking the time to reach out to us about your experience working with Strah. We're extremely pleased to hear that his demeanor & attention to detail helped make your visit so enjoyable! Congratulations on your new Mercedes! Thank you for the 5-star rating & for being part of the Knauz Mercedes-Benz family!
Google Review
- July 28, 2020
We had a wonderful experience with Knauz Mercedes. The salesman Paul Kim was super easy going and accommodated all of our needs. The finance manager, VJ explained all of our options for warranties with zero pressure and gave us a great deal on an extended coverage plan. Finally, the product...
Response from the owner Replied: Hi Matthew, thank you for taking the time to reach out to us about your experience. Customer experience is extremely important to us, so we're ecstatic to receive your feedback about working with Paul, Vijay, & Juan! Congratulations on your new Mercedes! We appreciate you letting us know how we did & we're very glad to know that you left happy. Thanks for being part of the Knauz Mercedes-Benz family!
Yelp Review
- July 17, 2020
They have set the bar for Mercedes dealers. Have bought 3 cars from them and every purchasing experience has been flawless. Trade in value has been either spot on for what I expected or better! The GM has consistently made a point to stop and talk with us.On the service side, can not say enough good...
Ray R. Replied: Hi Joe, thank you for your review. We're so glad to hear that your visits to our showroom & service drive have been consistently enjoyable! We strive to make every experience a positive one, so we're thrilled to receive your comments! We greatly appreciate your business, as well as your kind words. Thanks again for leaving this review; we're looking forward to your next visit!
Google Review
- July 16, 2020
Response from the owner Replied: Hi Matthew, thank you for taking the time to reach out to us about your experience. Customer experience is extremely important to us, so we're ecstatic to receive your feedback about working with Paul, Vijay, & Juan! Congratulations on your new Mercedes! We appreciate you letting us know how we did & we're very glad to know that you left happy. Thanks for being part of the Knauz Mercedes-Benz family!
Google Review
- July 16, 2020
Response from the owner Replied: Hi RS, thank you very much for reaching out to us about your visit. We're so glad to hear that you enjoyed working with Paul to find the perfect Mercedes for your finac! We strive to take the hassle out of the car buying process, so we're just thrilled to hear that our remote/online services made things easier for you. Thanks again for your feedback. Congratulations on your new Benz; safe & happy driving!
Google Review
- July 16, 2020
Response from the owner Replied: Hi James, thank you for reaching out to us with your feedback & making us aware of the situation. We're terribly sorry to hear that you had a disappointing experience. Client satisfaction is extremely important to us, & it's never our goal to leave a customer feeling dissatisfied or upset. We will look into this situation immediately. If you'd like to reach out to our store manager, Hans (hkribbel@knauz.com,) he'd be more than happy to try to come to a resolve in regards to this situation. Thank you for letting us know.
Google Review
- June 28, 2020
Response from the owner Replied: Hi Amanda, thank you for reaching out to us. We're sorry to hear that you had anything less than a positive experience. We're hoping we'll have a chance to provide you with the 5-star experience you deserve in the future.
Google Review
- June 28, 2020
Gary bogart is phenomenal throughout the entire process. I am moving all my families car buying business to him.
Response from the owner Replied: Hi Peter, thank you very much for your review. We're thrilled to hear that you enjoyed working with Gary so much that you're setting up your family to make their purchases through him! Thank you so much for your business, your referrals, & for taking the time to share your thoughts with us. Congratulations on your new Mercedes & welcome to the Knauz family! We're looking forward to working with you & your family again in the future!
Google Review
- June 28, 2020
Called them from out of town to buy a car for my wife's birthday. We talked about pricing and I asked if they could hold it for less than 24 hours so I could travel there to buy it - no financing contingencies or anything. They agreed to take a credit card deposit. I bought airline tickets...
Response from the owner Replied: Hi James, thank you for reaching out to us with your feedback & making us aware of the situation. We're terribly sorry to hear that you had a disappointing experience. Client satisfaction is extremely important to us, & it's never our goal to leave a customer feeling dissatisfied or upset. We will look into this situation immediately. If you'd like to reach out to our store manager, Hans (hkribbel@knauz.com,) he'd be more than happy to try to come to a resolve in regards to this situation. Thank you for letting us know.
Google Review
- June 28, 2020
Paul Kim was incredibly professional. He was well prepared, thorough and very efficient with my time. I would definitely work with him and Knauz for my next Mercedes purchase.
Response from the owner Replied: Hi John, thank you for your feedback. It's exciting to hear how much you enjoyed your experience working with Paul! Congratulations on your new Mercedes-Benz & thanks for being part of the Knauz family! We'll be here if you need anything.
Google Review
- June 28, 2020
Always great service, the team at Knauz always does a great job and makes sure their service is top notch. Jeremy Z does a fantastic job of making sure Im always taken care of and Bob G always remembers me and makes sure my needs are met. The combination of these two guarantees that Knauz will...
Response from the owner Replied: Hi Jeff, thank you for leaving this review. We're so glad to hear that you're always provided with great service when you're here! We strive to foster positive relationships with all of our clients, so we're thrilled to hear that you enjoy working with Bob & Jeremy so much. Thanks again for your feedback; we're very much looking forward to the next opportunity to work with you!
Google Review
- June 28, 2020
An absolutely awesome experience from start to finish. Buying a vehicle should ALWAYS be this easy and convenient. I was able to find the exact vehicle that my fianc wanted and complete everything with the exception of signature and delivery from the comfort of my home using my cell phone and...
Response from the owner Replied: Hi RS, thank you very much for reaching out to us about your visit. We're so glad to hear that you enjoyed working with Paul to find the perfect Mercedes for your finac! We strive to take the hassle out of the car buying process, so we're just thrilled to hear that our remote/online services made things easier for you. Thanks again for your feedback. Congratulations on your new Benz; safe & happy driving!
Yelp Review
- June 06, 2020
Their general manager Jim Astuno is very ignorant and wrongfully fired an employee with a bs made up rule that's not in the manual. #BLM
Google Review
- May 28, 2020
Sure they will sell you are car, but good luck getting it serviced here. Why pay a lot of money to get very bad service? This will be my last Benz.
Response from the owner Replied: Hi Mike, thank you for your feedback. Client satisfaction is something we take very seriously, so we're concerned to hear about your experience. We would greatly appreciate an opportunity to work with you to amend the situation. If you'd be so kind as to reach out to our service manager (Tom) when you get a chance, he'd be more than happy to discuss this matter further and work towards a resolve. He can be reached at (847-283-6620 or tjastper@knauz.com.) We're hoping to hear from you soon. Thank you reaching out to us to let us know about your visit.
Google Review
- May 28, 2020
The service department is amazing. Jim treats you like family and always goes the extra mile. Highly recommend them.
Response from the owner Replied: Hi Andrea, thank you for your review. We're so excited to hear that Jim always goes the extra mile & makes you feel like family; that's exactly our goal! Thank you for recommending us. We appreciate you taking the time to reach out to us & we're looking forward to your next visit!
Google Review
- April 28, 2020
I live in Chicago but the service at Knauz in Lake Bluff is unmatched so worth the drive. Ben G ensured all my concerns were addressed and kept me informed throughout the process. I tried other Mercedes dealerships in the area, but only Knauz was able to fully resolve the wind/road noise, among...
Response from the owner Replied: Hi John, thank you very much for taking the time to leave this review. We're so glad to hear that you enjoy working with Ben to service your Mercedes and that it's worth the trip up from Chicago! We greatly appreciate the efforts you put forth to work with us, as well as your feedback. Thanks again for reaching out to us; we're looking forward to your next visit!
Yelp Review
- April 16, 2020
Yelp Review
- April 16, 2020
Yelp Review
- April 16, 2020
Yelp Review
- April 16, 2020
Google Review
- April 16, 2020
Response from the owner Replied: Hi John, thank you very much for taking the time to leave this review. We're so glad to hear that you enjoy working with Ben to service your Mercedes and that it's worth the trip up from Chicago! We greatly appreciate the efforts you put forth to work with us, as well as your feedback. Thanks again for reaching out to us; we're looking forward to your next visit!
Google Review
- March 28, 2020
Response from the owner Replied: Hi there, thank you for the 5-star rating; we greatly appreciate it!
Google Review
- March 28, 2020
Paul is fantastic, Juan was super helpful, and the dealership is top notch. Ive been purchasing cars from here for years and they always make you feel comfortable and are highly accommodating.
Response from the owner Replied: Hi John, thank you for your feedback. We're so glad to hear that you're always taken care of when you're here! We are so thankful for your feedback, as well as your continued loyalty to the Knauz Mercedes-Benz family. Thanks again; we'll see you next time!
Google Review
- March 28, 2020
Amazing dealership/environment , extremely helpful salesman and product specialist. I am more than pleased with my new car and would highly recommend this dealership. Couldnt Thank Paul K. and Juan V. enough as they answered my every question and made getting a high end car so easy! Two thumbs up
Response from the owner Replied: Hi Corey, thank you for you review. We're so glad to hear that you enjoyed you experience working with Paul and Juan! We greatly appreciate your kind words and your recommendation. Thanks for being part of the Knauz Mercedes-Benz family. We'll see you next time!
Google Review
- March 28, 2020
I live in the south suburbs but drove up to Lake Bluff to test drive a used Mercedes that I saw online. My salesperson, Josh, could not have been more helpful. His friendly attitude and enthusiasm made the entire buying experience pleasant and almost fun. Josh was also very knowledgeable and readily...
Response from the owner Replied: Hi Lisa, thank you for taking the time to leave your thoughts with us. We appreciate you making the trip up to us from the south suburbs, and we're so glad that Josh and Vijay made the trek worth it! We strive to provide a laid-back and hassle-free environment, so we're very glad your whole experience was pleasant. Congratulations on your new Mercedes-Benz; safe and happy driving!
Google Review
- March 16, 2020
Response from the owner Replied: Hi Mustafa, thank you very much for leaving your feedback with us. We are so glad to hear that you enjoyed working us and that we were able to take the hassle out of the car-buying experience! We greatly appreciate your kind words, as well as your business. Thank you for joining the Knauz Mercedes-Benz family; we'll be here to help with any of your MB-related needs!
Google Review
- March 16, 2020
Response from the owner Replied: Hi Lisa, thank you for taking the time to leave your thoughts with us. We appreciate you making the trip up to us from the south suburbs, and we're so glad that Josh and Vijay made the trek worth it! We strive to provide a laid-back and hassle-free environment, so we're very glad your whole experience was pleasant. Congratulations on your new Mercedes-Benz; safe and happy driving!
Yelp Review
- March 03, 2020
Juan Villarreal was great to work with! My new GLE has a lot of buttons and knobs which is completely different from my former SUV. He walked me through the basics and answered all my questions. Thank You Juan V!
Ray R. Replied: Hi Joylene, thank you for your review. We're so glad to hear that you enjoyed working with Juan to get acquainted with all the new technology! Congratulations on your new GLE and thanks again for reaching out to us. We'll be here to help with all your Mercedes-Benz needs!
Yelp Review
- February 29, 2020
Yes, a challenge to get in there if heading south, but worth it once you arrive. Ben de Garcia - Top Notch Service Advisor - You must try to see him when you stop in for service. He will provide you an honest diagnosis, fair pricing, and follow thru with all your needs.Yes, having work done on your...
Ray R. Replied: Hi Jason, thank you for leaving this review! We are so grateful for your kind words and 5-star rating. Your feedback is greatly appreciated and we'll pass along your comments to Ben! We strive to provide excellent customer service and we're so glad that you see the value in the work we do. Thanks again; we're looking forward to your next visit!
Google Review
- February 28, 2020
Response from the owner Replied: Hi there, thank you so much for the 5-star review; we greatly appreciate it!
Google Review
- February 28, 2020
I really felt the difference from other dealers. Teressa was really helpfull and friendly. I was completely happy with my experience at knauz. Thanks knauz family
Response from the owner Replied: Hi Tarik, thank you for leaving this review. We're so glad to hear that you enjoyed working with Teresa! We strive to provide a laid-back, stress-free, yet professional atmosphere for our customers, so we're so glad to hear you enjoyed it here. We greatly appreciate your kind words as well as your business; thanks for being part of the Knauz Mercedes-Benz family!
Google Review
- February 28, 2020
Excellent dealership. Great service department. Not inexpensive, but you get what you pay for.
Response from the owner Replied: Hello James, thank you very much for leaving your feedback with us! We greatly appreciate the 5-star rating and we're so glad to hear that you see value in the work that we do. Thank you very much for your business and for reaching out. We're looking forward to your next visit!
Google Review
- February 28, 2020
This is my 5th car from Knauz. Sales and service have always been great. Gary B. and Juan V. w/ Knauz Mercedes were particularly helpful. Gary was a great help getting the car and closing the sale. Juan knows his stuff and showed me all the cool new tech the car had to offer. Highly recommend!
Response from the owner Replied: Hi there, thank you so much for reaching out with your comments. We greatly appreciate the 5-star rating and we're so glad to hear that Gary and Juan made the purchasing process and the delivery of the car such a pleasurable experience! Thank you for your recommendation and for being part of the Knauz family. We'll be here to help with any of your Mercedes-Benz related needs!
Google Review
- February 28, 2020
This was the most hassle-free and all around great buying experience. Bought a Mercedes and this was the easiest car purchase. My salesman josh was genuine and gave the best customer service anyone can ask for. Their prices are amazing compared to their competitors and their service is amazing. I...
Response from the owner Replied: Hi Mustafa, thank you very much for leaving your feedback with us. We are so glad to hear that you enjoyed working us and that we were able to take the hassle out of the car-buying experience! We greatly appreciate your kind words, as well as your business. Thank you for joining the Knauz Mercedes-Benz family; we'll be here to help with any of your MB-related needs!
Yelp Review
- February 26, 2020
This is my 5th car from Knauz. Sales and service have always been great. Gary B. and Juan V. w/ Knauz Mercedes were particularly helpful. Gary was a great help getting the car and closing the sale. Juan knows his stuff and showed me all the cool new tech the car had to offer. Highly recommend.
Ray R. Replied: Hi Martha, thank you for your kind words and for your continued loyalty to Knauz! We're so glad to hear that you had another good experience working with us. Thank you for recommending us and thank you for being part of the Knauz Mercedes-Benz family. We hope you enjoy your new Mercedes and we're very much looking forward to your next visit!
Google Review
- February 16, 2020
Response from the owner Replied: Hello there, thank you for reaching out. We're sorry that you felt uncomfortable when you arrived; that was not our intention. We strive to provide a welcoming and hassle-free environment for our clients to shop. If one of our salesperson's presence made you uneasy, we're sorry. Our consultants try to remain accessible to ensure prompt service for anyone who may request it. Everyone has different shopping styles and there's a fine line between being helpful and seemingly imposing. It seems we misjudged how you prefer to interact with consultants, and we're sorry we didn't get it right. If you'd like to give us another shot to assist you, we'd greatly appreciate the opportunity!
Yelp Review
- February 02, 2020
Little far from Chicago but I think price and service be okey, they make price for my Mercedes with no discount and since is gift put nice design like Happy Gift for my wife hood just for quick pictures and after 1 minuets say done , because we need the same for another car .
Ray R. Replied: Hello there, sorry for the late response, but thank you for leaving your feedback with us. We appreciate you reaching out. We're hoping you'll return so we can provide a 5-star experience for you next time! Thank you for your comments.
Google Review
- January 29, 2020
My short trip to Knauz Mercedes was short and awkward. When I first walked in, it felt like everyone was hovered at the front door, make 5 or 6 people. I took a short look through after saying I didnt need any help but I felt awkward with everyone standing right there.I walked around and Another...
Response from the owner Replied: Hello there, thank you for reaching out. We're sorry that you felt uncomfortable when you arrived; that was not our intention. We strive to provide a welcoming and hassle-free environment for our clients to shop. If one of our salesperson's presence made you uneasy, we're sorry. Our consultants try to remain accessible to ensure prompt service for anyone who may request it. Everyone has different shopping styles and there's a fine line between being helpful and seemingly imposing. It seems we misjudged how you prefer to interact with consultants, and we're sorry we didn't get it right. If you'd like to give us another shot to assist you, we'd greatly appreciate the opportunity!
Google Review
- January 28, 2020
The best dealer in Illinois.
Response from the owner Replied: Hi there, thank you very much for leaving us a 5-star review! We greatly appreciate your kind words and we're hoping to see you again!
Google Review
- January 28, 2020
Daddy's little girl doesnt know how to drive her white mercedes going westbound I-80.
Response from the owner Replied: Hi Steven, we're sorry to receive your rating. We're also sorry that you had a run-in with one of our vehicles. If you can confirm that one of our employees was driving, then please reach out to our service manager, Tom (847) 283-6620. We'd very much like to discuss this situation further.However, it seems like one of our customers may have been driving. Did the vehicle you encountered have "Knauz Courtesy Car" lettering on it? We're guessing that's how you identified the vehicle as belonging to us. We often loan out cars to our service customers so they have something to drive while their normal car is in the shop.You said this occurred on I-80 WB. That highway is approximately 60 miles away from our dealership, which is much further than our technicians will drive to perform a road test.Also, did this occur yesterday, when you left this review? If so, we are closed on Sundays, and none of our employees would be on the road in one of our vehicles.If you can identify the driver as a Knauz employee, then please let us know. It seems from your description that one of our customers was driving the vehicle you encountered. While we're sorry to hear about your situation, we are unable to dictate our clients' actions on the road.
Google Review
- January 28, 2020
Love the service here! Everyone is very friendly and helpful, but Paul is who convinced me that Knauz is for me. Ask for Paul when you go!
Google Review
- January 28, 2020
My short trip to Knauz Mercedes was short and awkward. When I first walked in, it felt like everyone was hovered at the front door, make 5 or 6 people. I took a short look through after saying I didnt need any help but I felt awkward with everyone standing right there. I walked around and Another...
Response from the owner Replied: Hello there, thank you for reaching out. We're sorry that you felt uncomfortable when you arrived; that was not our intention. We strive to provide a welcoming and hassle-free environment for our clients to shop. If one of our salesperson's presence made you uneasy, we're sorry. Our consultants try to remain accessible to ensure prompt service for anyone who may request it. Everyone has different shopping styles and there's a fine line between being helpful and seemingly imposing. It seems we misjudged how you prefer to interact with consultants, and we're sorry we didn't get it right. If you'd like to give us another shot to assist you, we'd greatly appreciate the opportunity!
Google Review
- January 28, 2020
Had a great experience buying from Knauz and Paul Kim specifically. We drove to them specifically as they have the bet pricing and are incredibly easy to do business with. We'll go back soon when we need another car!
Response from the owner Replied: Hello Chris, thank you very much for reaching out. We're very glad to hear that you had a good experience working with Paul. Thank you for your feedback and for being part of the Knauz Mercedes-Benz family! We'll see you next time!
Google Review
- December 28, 2019
I dont love dealerships in general. The dealership deserves 1 star. However they have a salesman that got this place the 4 stars it does not deserve. Strah is fantastic and needs to be your guy when you purchase a Merc.
Google Review
- December 23, 2019
great experience - ask for Paul Kim.
Google Review
- December 18, 2019
As an expedite driver who has dealt with Mercedes service centers throughout the country, I can honestly say Knauz's Sprinter Service is exceptional. The service advisor, Michael Jakus knows the product and can expertly explain what technicians are finding. Everyone there has been courteous and...
Google Review
- December 13, 2019
Fantastic experience with Paul Kim at Knauz. Negotiated most of deal over email. 1 quick phone call, and and deal was done. Was at the dealer signing paperwork for 30 min, Paul and Vijay has everything ready to go. Both were incredibly friendly and professional. Leased a lot of luxury cars, this was...
Google Review
- December 12, 2019
Google Review
- December 09, 2019
Google Review
- December 09, 2019
Highly recommend asking for Paul Kim if you go to this dealership and haven't reached out to a sales rep. He's responsive and easy to work with. Paul got me into my choice of car in two days and got me a great deal. Hope he's around in a few years when I get into my next car at Mercedes. Highly...
Google Review
- December 09, 2019
I was resigned to the car buying experience being confusing, nerve-wracking, and a game of who doesn't blink first. My experience with Knauz has changed that perception with their honesty, customer first approach, and top notch facilities and fleet. Specifically, Paul Kim was a pleasure to work...
Google Review
- November 16, 2019
Google Review
- November 16, 2019
During the past few months I went into probably 10 different dealerships. Each left me with a different impression. Knauz delivered superior service from the get-go. Our salesperson, Paul Kim, was friendly, knowledgeable, and easy to talk to about exactly what I was looking for within my budget. He...
Google Review
- November 16, 2019
Peter has been very cordial and accommodating for years now that I feel guilty for just writing this review. Plenty of product knowledge and very down to earth. Not your typical pushy salesman. Highly recommended for a personalized experience.
Google Review
- October 28, 2019
People on the phone are friendly. Service techs are incredibly wonderfully friendly , courteous, and helpful. They even called and emailed me after service to ensure I wasn't having any problems still. Knauz Mercedes is by far the best of the best.
Yelp Review
- October 25, 2019
Purchased a car from Steve Chase. Guy was awesome. Honest, low pressure. My car was a special order to get the correct options. Even changed my mind halfway through the wait period and was able to make the change without issue. Since purchase (Nov. '17), car has been in for regular service and...
Ray R. Replied: I apologize for the delayed response, but thank you for leaving such a wonderful review, Kevin! I'll pass along your kind words to Steve. Special-ordering a car can be daunting, but also so rewarding! Glad to hear that everything came together. Welcome to the Knauz family, and thank YOU!