Cars.com Review
- November 28, 2025
The purchase process was very Smooth, fast and easy. Team as knowledgable and courteous. Would recommend wi Simonson Mercedes Benz for the purchase of a Mercedes Benz.
Dealer Replied: Maria, we strive for 100% satisfaction, and it is great to see you had such a positive experience at W.I. Simonson Mercedes-Benz. We can't wait to see you again, have a great day.
Cars.com Review
- November 23, 2025
Got a great deal. Fast process with paperwork and leaving with my new car. Reza is awesome for the lease process snd Marc was great to work with on the paperwork.
Dealer Replied: Hi Diane, we strive for 100% satisfaction, and it is great to see you had such a positive experience at W.I. Simonson Mercedes-Benz. We hope to see you again soon, have a great day!
Cars.com Review
- November 23, 2025
The sales and financing agents were easy to work with, transparent and honest. One of my better dealership experiences.
Dealer Replied: Thank you for your kind words! We strive to make car buying a positive experience and we're thrilled to hear we achieved that with you. We appreciate your business and hope to see you again in the future!
Cars.com Review
- October 30, 2025
Outstanding staff with excellent communication skills, specially Mie Sales manager helped a lot to finish the deal
Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- October 25, 2025
Jaime was so supportive, helpful, and patient throughout the entire process. He really took the time to explain everything and made sure I felt confident about my decision. CJ was also great, he worked with me to put together a deal that truly fit my needs. I really appreciate how easy and...
Dealer Replied: Tamay, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- October 21, 2025
Best place to go when shopping for Mercedes-Benz. Better treated than the one we have in Sherman Oaks. If they don?t have the one on the lot, they will find the one for you. Sometimes it?s better how you?re treated than the fancy facade of the establishment.
Dealer Replied: Robken, we strive for 100% satisfaction, and it is great to see you had such a positive experience at W.I. Simonson Mercedes-Benz. We can't wait to see you again, have a great day.
Cars.com Review
- October 18, 2025
Max and Mia were amazing to work with! Even though they’re new and came from different dealerships, they went above and beyond to help me get my dream car. My situation wasn’t the easiest—especially with my dad being a tough negotiator—but they still made everything work out smoothly. I truly...
Dealer Replied: Thank you for taking the time to share your positive experience with our team! We always strive to provide excellent service and we look forward to seeing you again soon!
Cars.com Review
- October 10, 2025
Very Professional Crew ,Very pleasant to work with very quick in and out they delivered what they promised. Thank you.
Dealer Replied: Timur, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- September 30, 2025
Sam at Mercedes Santa Monica-simonson delivered exceptional service—professional, attentive, and made my car purchase seamless.
Dealer Replied: Thank you for sharing your experience with Sam at W.I. Simonson Mercedes-Benz! We are thrilled to hear he provided exceptional service and made your car purchase seamless. We truly appreciate your feedback and hope to see you again soon.
Cars.com Review
- September 24, 2025
Parham was truly the best and facilitated a seamless transaction. He went out of his way to provide the very best service and best deal.
Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- September 24, 2025
From beginning to end the experience was easy, quick, relaxed, and with fabulous teamwork to make the sale smooth and get us out the door with no issues! Everyone competent and super accommodating. Painless. Thank you very much!
Dealer Replied: Susan, we are so pleased you enjoyed your visit to W.I. Simonson Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- September 17, 2025
I am a repeat client having bought three cars from WI Simonsen. Having been a Palisades Survivor, I drove over 65 miles to buy a second 2023 Mercedes EQS 450 from the dealer. This one for me smells of weed smoke. They didn't effectively clean it nor did they disclose said flaw. I spent so much time...
Dealer Replied: Jerry, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to address your concerns. Please reach out to us at (855) 677-2690 when you have a chance. Thank you, and we look forward to hearing from you.
Cars.com Review
- September 04, 2025
All the staff were friendly n customer oriented. I just wish I had a better idea of the actual cost out the door days before the day I agreed to the purchase. They offered to towed by car back home which was close to 170 miles so I can drive my newly purchased car myself.
Dealer Replied: Mercy, we are so pleased you enjoyed your visit to W.I. Simonson Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- September 03, 2025
Nick is always doing an outstanding job and listen to costumers needs. He been servicing my car for 4 years now and always take very good care of my car.
Dealer Replied: Alyssa, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- August 30, 2025
I really enjoyed the Mercedes Benz dealership! Everything is top-notch: cozy, clean, attentive staff, delicious coffee and tea, pleasant atmosphere, modern interior, fast service, and a true premium experience in every detail. The service left only positive emotions. I really enjoyed the Mercedes...
Dealer Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at W.I. Simonson Mercedes-Benz. We can't wait to see you again, have a great day.
Cars.com Review
- August 28, 2025
Sam was the best! Not pushy, friendly, easy to work with and made me feel at ease! He even brought a car up from Calabasas for me to rest drive.
Dealer Replied: Diana, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- August 26, 2025
Excellent service, honest approach, great price. Marcus is the best. Repeat customer. Of many years
Dealer Replied: Moris, we are so pleased you enjoyed your visit to W.I. Simonson Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- August 23, 2025
I asked Derrick Franklin in the service department to take good care of my son when he brought in our CLA250 for a check engine light. Instead, he was handed a repair estimate that was higher than the value of the car. The first line item: thermostat replacement -- quoted at $6,100. To put this in...
Dealer Replied: John, We regret to hear your son had this experience with us, and we appreciate you bringing this to our attention. We would appreciate the opportunity to address your concerns. Please reach out to our General Manager at (855) 677-2690 when you have a chance. Thank you, and we look forward to hearing from you.
Cars.com Review
- August 23, 2025
employees were very respectful and caring. they truly payed attention to what I wanted and gave me the best deal! they made sure I was happy with what I was getting.
Dealer Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at W.I. Simonson Mercedes-Benz. We can't wait to see you again, have a great day.
Cars.com Review
- August 21, 2025
Great experience! This is my fifth Mercedes Benz and fourth with WI Simonson. They are always fast, easy and professional.
Dealer Replied: We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- August 20, 2025
employees were very respectful and caring. they truly payed attention to what I wanted and gave me the best deal! they made sure I was happy with what I was getting.
Dealer Replied: Habib, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- August 10, 2025
Came to WI Simonson after buying my last Mercedes from another Mercedes retailer. I?m so happy we came to WI Simonson and met our salesperson John. John was amazing; he was patient, kind, and very attentive. He made our experience very easy. We will definitely be back to WI Simonson and work with...
Dealer Replied: Jennifer, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- August 10, 2025
Very professional sales people! They are the best .. I highly recommend them! I will not use any other dealers in the future. They are professional, fair, polite, and provide through information
Dealer Replied: Mohsen, we're happy to hear you've had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- August 09, 2025
My experience was good, I was able to chat even days after with my salesperson Chris who made sure I knew every step of the process as we went along.
Dealer Replied: Robin, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- August 04, 2025
I have been coming to WI Simonson for many years and my visit on Sunday was definitely the best! Sam and David were extremely helpful and the process went smoothly even though they were extremely busy. Thank you!
Dealer Replied: Jayne, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- August 01, 2025
My visit today to W.I. Simonson Mercedes-Benz was extremely pleasant. Both Ms Karen Bailon and Mr. Marcus Jerry were very knowledgeable and extremely kind. My transaction was handled with utmost care and knowledge, thus leaving me very happy and satisfied. I will be happy to pass my great...
Dealer Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at W.I. Simonson Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- July 31, 2025
I had an excellent experience working with Sam Sourial. He was attentive to my needs, answered all my questions thoroughly, and made the whole process smooth and stress-free. I highly recommend Sam Sourial and the team at the W.I. Simonson MBZ in Santa Monica.
Dealer Replied: Lida, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- July 29, 2025
Everyone was great! Very welcoming, friendly and most importantly, very professional. Thank you very much.
Dealer Replied: Fabio, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- July 26, 2025
Amazing service!!! Mo and the staff were beyond helpful. They made the deal go as seamless as possible.
Dealer Replied: We're glad to hear you enjoyed your visit. We hope you have a great day!
Cars.com Review
- July 25, 2025
The dealership was good to work with however, their communication updating the customer could be improved.
Dealer Replied: Kirk, Thank you for taking the time to share your feedback. We would appreciate the opportunity to learn more about your experience. If you are willing, please reach out to our General Manager at (855) 677-2690 at your earliest convenience.
Cars.com Review
- July 13, 2025
Friendly staff! Our salesman, Sam, was very nice, friendly, & kind & treated us with utmost respect & professionalism.
Dealer Replied: We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- July 10, 2025
Upon arrival the staff was attentive and friendly., they directed me to where i needed to be. The service was great & fast, Sean & Tamer was amazing.
Dealer Replied: Hi Constance, we are so pleased you enjoyed your visit to W.I. Simonson Mercedes-Benz! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- July 09, 2025
This is my second car from this dealership, and just like the first time, the experience was smooth and professional. The staff is friendly (especially Sam F), helpful, and makes the process easy from start to finish. Highly recommend if you?re looking for a dealership you can trust!
Dealer Replied: Hi Mikaela, thank you for your kind words and this wonderful review! We do hope we can be of assistance again in the future. Take care!
Cars.com Review
- July 09, 2025
WWe had a remarkable experience exchanging our Tesla for a Mercedes. The sales team demonstrated efficiency, respect, and helpfulness throughout the entire process. Every aspect, from sales manager, Shawn, to the general sales manager, Raul, and finance department, Iman, was expertly handled.
Dealer Replied: Hi Shabnam, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- July 08, 2025
This dealership really does value its customers. I bought a CPO in August of 2024 and just yesterday, an EQB. They really do value the loyalty of repeating customers. I will no doubt return for a third time when my lease is up. I highly recommend purchasing/leasing from W.I. Simonson in Santa Monica.
Dealer Replied: Hi, thank you for your kind words about W.I. Simonson Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- July 08, 2025
My buying experience with Sales person Chris Bland was nothing short of spectacular! Because of Chris, the whole buying process was smooth as silk! I would recommend him without reservation if you are looking to purchase a vehicle at this dealership!
Dealer Replied: Hi, we're glad you had such a wonderful experience with us! Thank you for the recommendation, and have an amazing day!
Cars.com Review
- July 08, 2025
Tami was amazing. So hospitable, had a big red bow on the car!! Made the process so easy and fast! I?m only buying from W.I. Simpson going forward!
Dealer Replied: Hi Susan, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us! Take care!
Cars.com Review
- July 08, 2025
Great service and great sales people as always. This is my 5th car at this dealership and Shawn Farahmand and his team are the best sales team you'll event meet. They make buying a car so easy and so quick. Overall, fantastic service and I'll be back soon for another car.
Dealer Replied: Tj, we really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- July 07, 2025
Just purchased a CPO and after guaranteeing quality of the work I come to find that 1 tire is much lower in tread depth than the other 3 much newer tires. It's is different enough to the point that i need to replace that one tire. Then at the tire shop they found that another tire had a bulge in the...
Dealer Replied: Jonathan, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to address your concerns. Please reach out to our General Manager at (855) 677-2690 when you have a chance. Thank you, and we look forward to hearing from you.
Cars.com Review
- July 06, 2025
Shawn and his team are fantastic. I am so impressed how quickly and seamlessly they were able to get me into my new car.
Dealer Replied: Alex, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- June 25, 2025
! Always a Great Experience! This is my second car from this dealership, and just like the first time, the experience was smooth and professional. The staff (Especially Sam) is friendly, helpful, and makes the process easy from start to finish. Highly recommend if you’re looking for a dealership you...
Dealer Replied: Mikaela, we really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- June 22, 2025
WI Simonson has great leadership and all the staff is welcoming, professional and knowledgeable as well.
Dealer Replied: Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- June 22, 2025
We had a remarkable experience exchanging our Tesla for a Mercedes. The sales team demonstrated efficiency, respect, and helpfulness throughout the entire process. Every aspect, from sales manager, Shawn, to the general sales manager, Raul, and finance department, Iman, was expertly handled.
Dealer Replied: Hi, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- June 16, 2025
I purchased a Mercedes EQS 580 for delivery to Georgia on April 30th and paid cash in full. I was assured the deanship had tons of experience selling to out of state customers. It is now June 16th, I still have do not have any confirmation that my car is being registered with the state of Georgia so...
Dealer Replied: Hello, Thank you for reaching out about this matter. For further assistance, please contact our General Manager, Mo Younis, at (855) 677-2690. He will be happy to help you.
Cars.com Review
- May 29, 2025
This dealership is like a family to me. I've been coming here for years and they always make me feel at home. Make sure that I'm just fine. Make sure that there's nothing that I need and I always leave with my car if not today the next day but today it happened just the way it was supposed to thank...
Dealer Replied: We really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- May 29, 2025
Made an appointment and when I arrived the car I asked for was already cleaned ready to go. I took it for a quick spin while they checked my trade-in. Quick and easy negotiations without pressure, pleasant experience.
Dealer Replied: Herman, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- May 25, 2025
excellent service ,kind and professional .process to lease very smooth i lease a 350 glce hybrid
Dealer Replied: We are so pleased you enjoyed your visit to W.I. Simonson Mercedes-Benz! We look forward to your next visit! Take care!
Cars.com Review
- May 24, 2025
Professional and exceptional service by Shawn and his team ! I was able to get the car I loved . Definitely will come back ! Thank you for your great service!
Dealer Replied: Stella, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- May 24, 2025
Professional and exceptional service from the team. I was able to get the car I liked and a team was very helpful ,smooth and easy process.. thank you for the great service!
Dealer Replied: Stella, we really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- May 24, 2025
Very easy and smooth process Paper work was ready and easy Quick service and had several different people helping to move it along even as I changed the appointment time
Dealer Replied: Fred, we really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- May 22, 2025
Excellent personalized service. I leased annEQE, was out the door and on the road within an hour. And I got a fantastic deal.
Dealer Replied: Allison, we really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- May 19, 2025
Shawn Farahmand and his team are far and away the best and most professional team I have every deal with in my 30+ years of car buying.
Dealer Replied: We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- May 12, 2025
Complete Bait and Switch – Buyer BEWARE of WI Simonson Mercedes in Santa Monica. I purchased a $128,000 vehicle sight unseen from WI Simonson Mercedes-Benz based on the listing they had on Cars.com — which looked incredible. The ad boldly listed high-end options in ALL CAPS, including: FRONT AXLE...
Dealer Replied: Janna, Thank you for taking the time to bring your experience to our attention. Our General Manager would appreciate the opportunity to speak with you directly regarding this situation. Please reach out to us at (855) 677-2690 at your earliest convenience. We look forward to hearing from you.
Cars.com Review
- May 11, 2025
On Friday, April 18, 2025, I took my 2017 GLE350 Mercedes to W.I. Simonson for a routine service and to have a problem with its interior lights fixed. The service writer, Gore Srmabekian, explained the service to be performed and the additional diagnostic work needed to isolate the lighting problem....
Dealer Replied: Hi John, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- May 04, 2025
Great experience all around. Super helpful service and a very good deal with very little hassle or waiting. Would highly recommend to anyone looking for a Mercedes.
Dealer Replied: Hi Allan, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- May 02, 2025
Reza was very helpful. He really put in the effort to find us the vehicle that we were looking to purchase.
Dealer Replied: We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- April 26, 2025
Sales team has been over the top fantastic. They are professional, helpful, and very easy to work with
Dealer Replied: Hi Rich, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Cars.com Review
- April 21, 2025
My sales person, Reza could not have been more professional or courteous. The purchase of the car surprisingly fast! Can't give enough kudos to all that were involved at the dealership
Dealer Replied: Joe, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- April 18, 2025
This is our 5th car from Simonson and we come back because of great service from Marcus Jerry
Dealer Replied: Hello, thank you for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- April 18, 2025
Very competent, kind and professional people work there. They go out of their way to make you feel comfortable. It’s a beautiful showroom with beautiful cars.
Dealer Replied: Katrin, thank you so much for the positive review! Until the next time we meet, take care!
Cars.com Review
- April 15, 2025
The people at Simonson made it quite easy to buy a 2023 used certified Mecedes from my desk in Metro Atlanta.
Dealer Replied: We really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- April 04, 2025
Our experience couldn’t have been better. We worked with Michael and his customer service was impeccable! We recommend this dealer and this dealership 100%!
Dealer Replied: We really appreciate your positive review! We hope to see you soon!
Cars.com Review
- April 04, 2025
My experience was a good one. People were friendly, knowledgable, and did their jobs quickly. I am happy to lease two cars from Mercedes. One is mine the other is my wife's.
Dealer Replied: Joel, we really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- March 31, 2025
Great service, very friendly staff and helpful throughout the whole purchasing process. Detailed information on each step of the purchase. Highly recommended dealership to work with!
Dealer Replied: Ajayprakash, we are so pleased you enjoyed your visit to W.I. Simonson Mercedes-Benz! We look forward to your next visit! Take care!
Cars.com Review
- March 29, 2025
Great customer service. Lina was particularly helpful! Loved working with her!! Would definitely go back with same sales team! Best experience with a car dealership!
Dealer Replied: Hi Maanav, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 29, 2025
Excellent service! Great team. Very helpful. Found a perfect car for me at a great price. Made the process fast and smooth. Would absolutely recommend.
Dealer Replied: Christopher, we are so pleased you enjoyed your visit to W.I. Simonson Mercedes-Benz! We look forward to your next visit! Take care!
Cars.com Review
- March 28, 2025
WORST CUSTOMER SERVICE EXTREMELY RUDE TOTALLY UNCARE I BOUGHT 2023 MERCEDEZ G WAGON FROM WI SIMMONS DEALERSHIP THEY DIDNT GAVE ME BRUCKETT WHICH INCLUDING IN THE SALES I BOUGHT BRUCKETT FROM VAN NUYS DEALER$235 THEY DONT WANT IT REFUND TO ME NORESPOND LEFT TOO MANY MESSAGES THAT RAUL NEVER CALL BACK...
Cars.com Review
- March 22, 2025
The best experience I’ve had buying a car, everybody treated me like I’m one of their own. Very professional and efficient.
Dealer Replied: Hi there, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- March 16, 2025
Experienced very easy & comfortable for a excellent used car purchase. It was smooth & fast service. Staffs are friendly, professional & good location. Good selections to choose and price was very reasonable.
Dealer Replied: Hi, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- March 13, 2025
The entire experience was top notch from start to finish. Knowledgeable staff with no hassles or upselling. Look forward to returning on next purchase
Dealer Replied: Art, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 12, 2025
My experience with W. I. Simonson Mercedes-Benz was amazing I was treated like VIP.
Dealer Replied: Hi, we are so pleased you enjoyed your visit to W.I. Simonson Mercedes-Benz! Until the next time we meet, take care!
Cars.com Review
- March 11, 2025
I had My car serviced at WI Simonson, My service adviser, Gabriel Ramos was exceptionally professional, most helpful and accurate. He delivered on everything in a most timely manner. Gabriel was patient and not only addressed but exceeded all My needs and concerns
Dealer Replied: Ardeshir, we are so pleased you enjoyed your visit to W.I. Simonson Mercedes-Benz! We hope to see you soon!
Cars.com Review
- March 11, 2025
Perfect Expereince with knowledgeable and helpful staff. They processed my purchase / lease within an hour. Nice location with quality staff and service. I look forward to returning.
Dealer Replied: Arthur, thank you so much for the positive review! We hope to see you soon!
Cars.com Review
- March 10, 2025
David, Cliff and Marx worked with me to get me in a vehicle; they made sure I left with a car in my budget and that I got what wanted within my budget. My vehicle is beautiful fully loaded and was reasonably priced! I would recommend W.I. Simonson to anyone looking to get a pre-owned Mercedes so...
Dealer Replied: Nae, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Cars.com Review
- March 08, 2025
Vladimir Parazyan (salesperson), Raul Hagen (General Sales Manager), Tamer Askarieh (Finance Manager), and Mo Tremasi (Sales Manager) did not settle for me leaving just satisfied?they were committed to ensuring I had the best car-purchasing experience ever! They nailed it!
Cars.com Review
- March 08, 2025
Vladimir Parazyan (salesperson), Raul Hagen, Tamer Askarieh, and Mo Tremasi did not settle for me leaving just satisfied?they were committed to ensuring I had the best car-purchasing experience ever! They nailed it!
Dealer Replied: Hi there, thank you for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 07, 2025
My experience was just ok. I enquired about the vehicle status online and got an immediate reply. I was contacted by the salesperson and made arrangements to come to the dealership. I was told that the vehicle would be pulled out and ready to go for a test drive. I notified the salesperson of my eta...
Dealer Replied: Davepearson, we regret to hear that you had this experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (855) 677-2690 so we can work towards a resolution. We look forward to hearing from you.
Cars.com Review
- February 26, 2025
WI Simonson ordered me a hard to find SUV and made the purchase process easy.
Dealer Replied: Darren, we really appreciate your positive review! We look forward to your next visit! Take care!
Cars.com Review
- February 25, 2025
Had I not driven out of state to purchase the vehicle I would have walked away from the purchase. Upon arrival at the scheduled time was asked to wait in lobby while they reviewed the checks I brought to purchase the vehicle. Was not given the opportunity to test drive the vehicle or even look at it...
Dealer Replied: Cbenitez, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 677-2690. We look forward to hearing from you.
Cars.com Review
- February 22, 2025
I thoroughly enjoyed going through the purchasing vehicle process with the manager and sales person. They exceeded my expectations of taking care of things on a very busy sales day! Signing the purchase agreement was also very pleasant. All employees receive a 10 star rating from me.
Dealer Replied: Hi there, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- February 21, 2025
I visited the dealer and everyone was very nice, we love David was very nice and respectful, I would go back and deal with them again, the manager Jeff Nguyen made the deal happen.
Dealer Replied: Hi there, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- February 20, 2025
My contact, Hamed was friendly, professional and timely with every aspect of my purchasing experience. As an out-of-state buyer, I appreciate the smooth processing of my purchase and accurate explanation of the several steps in the process.
Dealer Replied: Hi there, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- February 17, 2025
My experience was very pleasant. My dealer (Sam) was very professional and thorough. I purchased my vehicle from out of state and had vehicle delivered. I am very pleased with my vehicle and had a thorough buying experience.
Dealer Replied: Hi, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- February 10, 2025
Professional, efficient, incredible value and top notch service! I would not go anywhere else after my recent EQS 450+ car shopping experience with Shawn at Mercedes Santa Monica.
Dealer Replied: Hi there, we are very happy we could provide you with a positive experience. We're looking forward to your next visit with us! Have a great day.
Cars.com Review
- February 08, 2025
Great dealership very honest pleasure to do business with specially Shawn Farahman make you feel like home
Dealer Replied: Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- February 04, 2025
I highly recommend Sam at Mercedes of Santa Monica. He has assisted me with 2 of my car leases. He is friendly, professional, and wonderful to work with.
Dealer Replied: Thank you for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- February 02, 2025
The quality of the vehicle was hard to compare with others I shopped for similar prices. I was pleased with my overall experience and would recommend the brand and this dealership team to anyone.
Cars.com Review
- February 02, 2025
Best car buying experience ever! I was treated so well, not rushed or pressured. I got exactly what I wanted and the deals were great. Highly recommend!
Dealer Replied: Hi there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- January 31, 2025
I had an exceptional experience at W.I. Simonson, thanks to Hamed and Tamer. Hamed went above and beyond to find us the perfect car, demonstrating outstanding product knowledge and a genuine commitment to customer satisfaction. Tamer made the entire process smooth and effortless, handling every step...
Dealer Replied: Hi there, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.
Cars.com Review
- January 25, 2025
Such a great and wonderful customer service very easy to understand and helpful and nice experience we got our dream car the manager was very friendly and understanding
Dealer Replied: Thank you again for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- January 24, 2025
They are the best. They are attentive, professional, and very pleasant. it was a pleasure to work with them
Dealer Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- January 16, 2025
Very attentive knew their Business. Very quick and helpful
Google Review
- January 14, 2025
No one talk to me.
Google Review
- January 14, 2025
Excellent customer service through every step of the process to purchase our car. Our sales associate Souharda was very professional, knowledgeable and kind.
Response from the owner Replied: Thank you for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- January 12, 2025
I recently purchased my new 2025 Mercedes from W.I. Simonson Mercedes-Benz, and I had the absolute pleasure of working with Farhad Ghavamian. From start to finish, Farhad made the experience truly exceptional. Farhad’s knowledge about Mercedes-Benz vehicles is second to none. He walked me through...
Dealer Replied: Hi there, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- January 10, 2025
They were kind, fair, trustworthy, genuine and efficient. Not much more you can ask for. Thank you, Marcus, Iman and Karen!
Dealer Replied: Hi there, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- January 10, 2025
They were kind, fair, trustworthy, genuine and efficient. Not much more you can ask for. Thank you, Marcus, Iman and Karen!
Dealer Replied: Hi there, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- January 06, 2025
Response from the owner Replied: Big thanks for the fabulous review! Don't hesitate to reach out and let us know if there's anything we can do for you! Best regards.
Google Review
- January 04, 2025
Stayed late and got me back on the road.
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- January 03, 2025
Great service! Every one was patient and took care of us really well!
Cars.com Review
- January 02, 2025
The service starting with sales all the way through taking delivery of the vehicle was outstanding. The sales process was low key but thorough. Chris was helpful but not overly pushy which is always welcome. Financing was a breeze and Karen took the time to introduce me to the vehicle and get...
Dealer Replied: We appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
Google Review
- January 02, 2025
Excellent service!
Response from the owner Replied: We’re so happy to hear about your positive experience! Your feedback means the world to us.
Google Review
- December 30, 2024
Extremely Frustrating Experience – Avoid This Dealership!**I purchased a car from this dealership two months ago, paying $55,000 in cash without even being present at the dealership, and my experience has been a total nightmare. While the sales process was smooth initially, everything fell apart...
Response from the owner Replied: Abdullah, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 677-2690. We look forward to hearing from you.
Google Review
- December 28, 2024
Response from the owner Replied: Hi, your rating is very much appreciated by us here at W.I. Simonson Mercedes-Benz! Thank you!
Google Review
- December 27, 2024
What a joke. Salesman was in between helping us and closing a deal. I had two reputable brokers quote me nearly half of the lease price this dealership advertises for the model I was interested in. The salesman said the price I asked him to beat was impossible (obviously not!) Also, the model was...
Response from the owner Replied: Ava, we regret to hear that you had this experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (855) 677-2690.
Cars.com Review
- December 24, 2024
Provided the best service, excellent price for the car and quickly selected a car. I recommend
Dealer Replied: Stan, thank you for taking the time to leave a review for us at W.I. Simonson Mercedes-Benz. We're happy we could meet your expectations!
Google Review
- December 24, 2024
Great experience
Response from the owner Replied: Thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- December 20, 2024
It would seem they have removed my last review, but I can't find the word to explain how far you should run from this place. No matter what issue you have, under warranty or not, they will find a way to up charge you and lie about what needs to be done. It would seem that they have dealt with and...
Response from the owner Replied: Grant, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 677-2690. We look forward to hearing from you.
Cars.com Review
- December 18, 2024
I just bought my second EV from W.I. Simonson and I had a very pleasant and professional experience, specially with the sales person; ask for Soharda, he is very knowledgeable and professional. The whole process was straight forward, no sales xx, just great service. I?ve already recommended to my...
Dealer Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- December 18, 2024
I just bought my second EV from W.I. Simonson and I had a very pleasant and professional experience, specially with the sales person; ask for Soharda, he is very knowledgeable and professional. The whole process was straight forward, no sales xx, just great service. I?ve already recommended to my...
Dealer Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- December 17, 2024
They are very friendly, efficient and professional. They gave me a great deal. This is why I have been getting my cars from them since 2000.
Dealer Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!