Edmunds.com - Sales Review
- September 09, 2016
Where do I start? Drew, thank you from the bottom of my heart for helping my daughter and I find the perfect BMW and BMW lease options. We are so very happy and grateful to know you're always there for me, and now my daughter! Pretty cool that this is my 3rd BMW from RUsnak, and now my daughter will...
Cars.com Review
- September 01, 2016
I've bought a couple of cars from Rusnak BMW. My experience with both vehicles has been positive. I will definitely buy my next BMW from them as well. The service department takes care of me, whether I'm driving in for an oil top off or dropping my car off for service and receiving a loaner car.
Cars.com Review
- September 01, 2016
Our time with Hamid was well spent. I had a friend buy a car last year from him and had a very good experience. Hamid was very helpful, friendly and really knows about cars. He is the best! Great sense of business as well. Also I like his approach on making a deal happen. all the best to...
Edmunds.com - Service Review
- August 31, 2016
My service advisor went above and beyond for me and got me a last minute rental. The service manager was great too! The driver to take you from dealership to home, not so much!
Cars.com Review
- August 29, 2016
Excellent service, very attentive and knowledgeable about the product, namely BMW. I8.
Yelp Review
- August 28, 2016
Vitaly Sklar is the most genuine, trustworthy and honest salesperson you'll ever meet! He was so helpful and pleasant to interact with! from the very first moment, I felt like I was in good hands. He radiates good vibes and good energy, and you can feel that he has your back! He answered all my...
Yelp Review
- August 27, 2016
Pros:Darren was very helpful with the car buying process, and was able to answer all questions/concerns that I had. I was in and out very quickly with my brand new vehicle. Cons:I wish they were closer, but I can't really say much else!
Yelp Review
- August 26, 2016
This will be my 3rd car from Rusnak BMW and I've worked with Roger Carroll for all (3) transactions. Process was entirely straight forward, smooth, quick from the loan application up to seeing resident BMW genius Blake Ramsey for BMW First and Second Delivery. I used to hate the car buying/leasing...
Cars.com Review
- August 25, 2016
From my first meeting with my Sales Advisor Richard customer satisfaction was number one on everyone's number one priority. "Maps" Watkins also assisted Richard and did not miss a beat! He even sent me a picture of my X5 as soon as it arrived. The Parts/Service Department made sure all of my...
Cars.com Review
- August 24, 2016
Art is good. Rusnak not good. BMW not good. Art is good. Rusnak not good. BMW not good. Art is good. Rusnak not good. BMW not good. Art is good. Rusnak not good. BMW not good.
Cars.com Review
- August 22, 2016
Art is most helpful with me. He mentioned an extender maintenance program, which is a VERY good plan for me as I keep my cars for an extended time. He is always accommodating to me and my needs.
Cars.com Review
- August 18, 2016
the service is always great. they always do more than expected. I have never been up sold anything, something we did experience at Bob Smith. Service is why we drive out to Westlake for Rusnak. We got our Porsche there too.
Yelp Review
- August 18, 2016
How do I begin singing the praises of this dealership and our salesperson, George Lampos in particular?? We recently bought a BMW from here and bought a second car here three months later! George is an example of what every sales person or anyone who deals with customers should be. He is extremely...
Yelp Review
- August 17, 2016
This is the best BMW dealership and service department. Robert Hull always takes amazing care of me when I come in for service. I highly recommend
Yelp Review
- August 11, 2016
I bought my BMW over the weekend. The staff were wonderful, professional and very helpful. specially Claude was great to find my dream car. He worked with me to find the great deal and great car. he went above and beyond to get car I wanted. It was very easy to deal with staff. I wasn't pushed to...
Cars.com Review
- August 09, 2016
Great Job Robert Hull I appreciate all you have done for me :) Adam Ross
Yelp Review
- August 09, 2016
Very professional and they go out of their way to accommodate the busy schedule of their customers. Very short wait time if any for a service appointment and they always supply a replacement vehicle, either from the dealership or from Enterprise if all their loaners are out. Had an excellent...
Yelp Review
- August 08, 2016
Maps Watkins! That's his name. Ask for him if you're looking to get a BMW at Rusnak. I just bought my first BMW from him and the experience was great. He's friendly, honest, and professional yet relaxed. He will tell you what is and is not realistic when negotiating price. I never felt like I was...
Cars.com Review
- August 06, 2016
Very satisfied with the time it took to repair my car. Also the ease of obtaining a loaner car.
Cars.com Review
- August 05, 2016
I brought my car into Rusnak for general maintenance. The customer service was excellent. It was quick and easy.
Yelp Review
- August 01, 2016
Bought my first BMW from Mor Milo over at Rusnak BMW of Thousand Oaks over the weekend. The entire experience top to bottom was phenomenal. I instantly felt like I was taken care of when I arrived, and Mor's personal expertise and knowledge on all the nuances of each make and model helped to guide...
Cars.com Review
- July 31, 2016
Rusnak BMW continues to excel in service and support. I love my 650i and I love Rusnak BMW!
Cars.com Review
- July 28, 2016
Both Mehran and Darren were extremely professional, courteous, responsive and addressed all our concerns and questions beautifully.
Cars.com Review
- July 28, 2016
Great purchase experience. Sales rep made all requested information available which facilitated the purchase.
Cars.com Review
- July 28, 2016
Jeff Kaltman is the single most reason I purchased/leased from Rusnak over other area dealerships! OUT STANDING!!!
Yelp Review
- July 27, 2016
I have been going to Rusnak for years. 3rd car purchased there. Art Simcox has been my service advisor for years. He is the best. My car is always ready when promised, he keeps me in the loop always. Whether it's a shuttle ride or a loaner I am never without transportation. He is by far one of the...
Yelp Review
- July 27, 2016
I saw my "dream car" on the Rusnak lot in Westlake Village but feared the process of actually buying it. Much to my surprise, I worked with Claude Cantin, salesman, who made buying my dreamcar a reality. Claude, Blake, Renee and the entire Rusnak team was extremely professional and accommodating. I...
Yelp Review
- July 23, 2016
Robert and Daniel are totally amazing! They could not have taken better care of me or my car. I am definitely a very happy customer because of these two!! Great work!!
Yelp Review
- July 21, 2016
Roger Carroll, internet sales manager, is the gold standard for being a car salesman. In actuality, Roger is a first class guy. In a industry that is filled with dishonest and duplicitous hucksters, Roger is the real deal, an honest, hardworking and honorable man who believes in relationships and...
Yelp Review
- July 20, 2016
Bought our fourth BMW from Rusnak this past weekend. Our salesperson is Mark Weisberg and we couldn't be happier with every aspect of our purchase. The showroom and inventory are superb. The entire staff is professional beyond expectation. The service department is fantastic, efficient and supply...
Yelp Review
- July 19, 2016
Great place! Just bought a user BMW and they helped me fix it up and gave me a great deal. Ask for Ivan in parts if you need anything.
Yelp Review
- July 18, 2016
Best experience buying a car ever! This is my 5th car, but the first time going to Rusnak BMW. Please see Mor Milo to buy your new or next BMW. From beginning to end Mor and the Rusnak team were awesome. There was no 4 hour back and forth ordeal. I told Mor my budget and he found me a car that fit...
Yelp Review
- July 18, 2016
Purchased our new i3 .. Everyone there is so kind and helpful ... EXCEPT Ashley who handles the courtesy rental cars in service. You are better off paying for a rental than being subjected to her terrible personality, bitchy service and general disregard. Originally thought she was just having a bad...
Yelp Review
- July 16, 2016
5 STARS ACROSS THE BOARD!!! George Lampos is the man and so is sales manager Michael Ball! These 2 men moved mountains and made my dreams come true w/ my new 2016 white 535I Luxury package BMW! I'm to the moon with my new car and with this fabulous 1st class, 5 star dealership! Service is impeccable...
Yelp Review
- July 05, 2016
I just bought my 3rd BMW from them (an X5 diesel). By far the best car sales experience I've had with them or elsewhere. The salesman (George) was purely helpful and straightforward. I decided the price I wanted to pay before I showed up and they beat it by a little bit. I ordered the car just the...
Yelp Review
- July 01, 2016
My Service excellent was excellent - the ease of obtaining a loaner during the required services was most appreciated. Best of all, the work was completed and my car looks and feels like I just picked it off the showroom floor. The service dept did an outstanding job and I'll continue my...
Cars.com Review
- June 30, 2016
Everyone is wonderful and helpful. They always make the experience fast and easy. Very much appreciate their service.
Yelp Review
- June 30, 2016
This is now my 3rd BMW from Rusnak in Thousand Oaks. Always a pleasure to work with both on the sales and service side. Thanks
Yelp Review
- June 29, 2016
Came in look at 5 series, George Lampos greeted me, we looked at couple of options I was impressed with his customer service, he wasn't pushy very nice and polite gentleman. I was not ready to buy a car that day but when I'm ready I'll definitely do business with George.Thank you
Yelp Review
- June 28, 2016
Great service department! Robert Hall is my service advisor. He is always so friendly and helpful. When I pulled into the lot I was met right away by someone who took my keys and told me where to go for a cup of coffee, tea, water and check in. The woman at the check in counter was friendly and let...
Yelp Review
- June 27, 2016
Rusnak BMW has been one of the most helpful BMW dealerships in California. Due to the limited supply of 2016 M3s. I live in Silicon Valley area and I had to reach out to the LA region to find the M3 with all the options that I wanted, plus getting a great deal on the car... Some of the bay area...
Cars.com Review
- June 25, 2016
Robert in the service department is the best. I have recommended Rusnak to friends and family, and it has resulted in additional purchases at Rusnak.
Yelp Review
- June 24, 2016
This review is for the Rusnak Service Department. I've been a customer here since I moved to Southern California in 2004, and this is my 3rd car that I'm having serviced here. I've come here countless times, and even bought my 2nd car through this dealership.The people are genuinely caring, and the...
Yelp Review
- June 24, 2016
Our sales advisor was Claude Cantin and I simply cannot say enough! He went far beyond the call of duty to accommodate our needs and making this a stress free experience! He said he would beat out his competitors, and he did! Thank you Claude for your impeccable service in the purchase of our son's...
Cars.com Review
- June 22, 2016
Terrific service service advisor art cimcox was wonderful definitely the best service very professional and car was perfectly clean when picked up
Yelp Review
- June 20, 2016
My husband and I recently purchased a pre-owned x5 at Rusnak. We made an appointment with Claude and he expedited getting the vehicle inspected and ready for us to check out. Everyone was quite friendly and we were not descended upon like a pack of wolves as usually happens at car dealerships. I...
Yelp Review
- June 19, 2016
This was very positive buying experience and I'm glad I got my new car from this dealership.I requested an online quote for a car I was looking for from few different BMW Dealerships, and received the initial responses from all of them but not all of the responses were satisfying. The person with...
Yelp Review
- June 18, 2016
Very helpful and amazing customer service. I recently just bought my first BMW from Rusnak Westlake. I was helped by Ian Cafferty. He was an awesome help and answered all my questions. I am very pleased with my experience. I highly recommend using Ian when inquiring your new ride. Hope you have as...
Cars.com Review
- June 17, 2016
Great welcomed by Art, really easy, he gave me the facts, and call me to give me the good news, my car was done, it only needed an alignment and reset the steering angle, very honest.
Cars.com Review
- June 17, 2016
It was a very good experience, thank you Michael Powell
Yelp Review
- June 16, 2016
Walked into the Rusnak/Westlake dealership. Was greeted by Mor Milo. He helped me with every question I had. He didn't pressure me at all to buy anything. Just helped me with everything that I needed. Bottom line he helped me get into a brand new M4. Super stoked on the car and how easy he made...
Cars.com Review
- June 12, 2016
My car has a very intermittent issue that has been ignored by other dealers and by BMW engineers. Rusnak has gone above and beyond to try to solve this problem for me and my family. Although the problem is not completely solved they have made more progress in solving this problem in one visit than...
Yelp Review
- June 10, 2016
Thank you Hamid! The best BMW dealership! Our family has leased two cars from them, almost 2 years apart and Rusnak respects us so much; we also live in TO. There is no question the Siddique's will be back if and when we need another vehicle. The repair shop is onsite and any service is promptly...
Yelp Review
- June 10, 2016
Once again I want to commend Rusnak BMW and my service advisor Mike Powell for an excellent experience. All services are always performed quickly and perfectly. Furthermore my car is always spotless when I pick it up and everyone in the department is a pleasure to deal with. Thank you!
Yelp Review
- June 09, 2016
BIG shout-out to George Bonnaz at Rusnak BMW. If you love BMWs or think you might - and you aren't particularly fond of car shopping (is anyone?!) - well, he's your guy. What a great great experience. Also, while I'm at it, kudos to the onboarding specialist (sorry, can't recall his name) who was...
Yelp Review
- June 09, 2016
Even though I did not purchase a vehicle through Rusnak, I want to thank Glenn Perkins for his outstanding customer service and follow-up on email about a used vehicle that I was interested in a few months ago.
Cars.com Review
- June 08, 2016
Great survive. Work conducted on time and as promised
Cars.com Review
- June 06, 2016
Drew was awesome! He was very professional, clear and helpful. He made the whole process as easy as it gets. I would recommend this dealership and Drew to anyone.
Yelp Review
- June 06, 2016
I had a great experience leasing my car from Rusnak! Drew was awesome! He was very professional, clear and helpful. He made the whole process as easy as it could be. He answered all my questions via email and he gave me a very fair price from the get go. I then drove to the dealership, all paperwork...
Yelp Review
- June 04, 2016
So it was that time of the year again where I had to turn in my lease and re-lease a BMW. My previous lease was from Shelly BMW (-10 review). So to start my search, I went to Center BMW due to close proximity. What a waste of time. So I came home, did some research and found that RUSNAK BMW had the...
Yelp Review
- June 02, 2016
We just leased our first BMV at Rusnak. Our experience at Rusnak was great. Claude worked hard to achieve a deal that satisfied us enough to make the deal!!! We thoroughly appreciated the knowledge and commitment Rusnak brings to the table. Bell, in finance, made the final process smooth and easy!!...
Yelp Review
- June 01, 2016
I hadn't planned to buy a car from Rusnaks. I live an hour and half away and was only in their show room because I was having service done at a near by dealer so that I could sell used my car. I had shopped a local BMW dealer near my house and had a rough idea what I wanted and hoped to narrow down...
Yelp Review
- May 30, 2016
I recently purchased a vehicle from Rusnak BMW. The sales agent who assisted me was Mickey Belt. I cannot say enough about Mickey, he is a man of honor and integrity. Mickey was also courteous, efficient and knowledgeable. Mickey took the time to answer all my questions and also accommodated me for...
Yelp Review
- May 27, 2016
Mark Weisberg at Rusnak BMW Westlake provided us with the best car buying experience a person could have. Mr. Weisberg went out of his way to make sure we were always taken care of. His follow up and dedication to detail is second to none. We would recommend going to Mark for all automobile needs....
Cars.com Review
- May 26, 2016
Great experience with friendly staff. Good selection of cars. Went the extra mile.
Cars.com Review
- May 25, 2016
Buying my first BMW was a long sales process but my sales rep was very patient. It took more thank 4 months. I am so happy with my 328i and just has the first service. From checkin to checkout, the entire experience with the service dept was stellar.
Cars.com Review
- May 24, 2016
Brought my X5 in for service again last week and they handled everything very professionally. They are respectful and take great care in the way they speak with you about all that's done with your vehicle. They are excellent!
Yelp Review
- May 24, 2016
The folks at Rusnak BMW are amazing! Mor, awesome salesman, was extremely thorough and helped us get to the price we needed and the exact car!! Blake is a BMW expert and spent so much time showing us how to use the car!! Finally Reggie in Finance was not pressuring us. Overall excellent experience...
Yelp Review
- May 22, 2016
I hardly ever write reviews, but this one is definitely a must! I cannot say enough great things about Rusnak BMW, epecially Mor Milo. He is the guy to look for when you're looking for the car of your dreams. He is patient & will go the extra mile when it comes to looking for the percent car. My...
Yelp Review
- May 20, 2016
If you are looking for a new BMW, Rusnak is the place. I've leased 2 new cars from "Jeff Kaltman" in the last year and I'm sure to deal with him again in the future. He's a NO-B.S. guy and I highly recommend him for your purchase/lease needs.
Yelp Review
- May 19, 2016
Great dealership, everyone is very kind and the transaction went very smoothly. Ask for George Lampos he is great!!!
Yelp Review
- May 18, 2016
I just got my new car yesterday. Victor was amazing. I called him up and told him I wanted a particular car even though I had not seen it in person nor meet Victor in person just yet. This particular car was one of a kind and he saved it for me. Days later I got my dream car and he made my buying...
Yelp Review
- May 17, 2016
All around great experience buying a car at Rusnak. We found a great used car in their inventory online, set an appointment with Claude, and drove it home within a couple days. Claude was helpful and responsive throughout, without being overly pushy. He went above and beyond to answer questions...
Yelp Review
- May 16, 2016
To say your staff is professional and smart is an understatement. I initially spoke with Maps Watkins to get the details of the truck we were interested in. I then spoke with Claude Cantin who gave me further details and helped us navigate the purchase. We live in Tucson, AZ. It was all handled by...
Cars.com Review
- May 14, 2016
Great Experience and would recommend to a friend!!!!
Cars.com Review
- May 12, 2016
We worked with Hamid who made the experience very pleasant and easy. we were satisfied with the time and attention we got. thank you to Hamid for being professional and kind.
Yelp Review
- May 10, 2016
My wife and I leased a new 328i yesterday at Rusnak the staff made the process clear and simple to understand. Mickey Belt is our sales Rep and he is knowledgeable and professional. My wife wanted specific colors and options, Mickey was able to locate the car for us and get it. When we came in to...
Yelp Review
- May 10, 2016
I had an very good experience when I sent my car in for a recall. The Service Consultant Art Simcox checked my car record and found I forgot to conduct a car maintenance, which may cause my car warranty. He then added this to the assigned work. In addition, the whole repairing process makes me feel...
Yelp Review
- May 09, 2016
Love the folks at Rusnak BMW, particularly my service rep, Art Simcox ... he qives me a quote and it's often less, and right on time or earlier. Great attention to detail and customer service! So much better than those folks in Calabasas!
Yelp Review
- May 09, 2016
Best place for servicing your car Russell is a great guy I use to be a costumer off Beverly Hills Bmw and they treat u horrible I been costumer for many years there I bought 6 cars over there but my next car is going to be at Rusnak Bmw because they know how to treat a costumer ask for Russell if u...
Yelp Review
- May 06, 2016
One of the best experiences I have ever had with a car dealership Claude helped me get into the right car I highly recommend him in the purchase and when needing minor services Russell in the service department completely took care of my needs even when it came to taking a baby seat in and out of...
Cars.com Review
- May 06, 2016
The experience was awesome , I will refer my family and friends
Cars.com Review
- May 03, 2016
Mike Powell is Amazing ... Been coming there because of him.
Cars.com Review
- May 02, 2016
Great Experience purchasing this car. Mickey was my salesman and he was great. Best experience buying a car I ever had..
Yelp Review
- April 29, 2016
I bought my car here. This place really makes you feel welcome! The person who sold me my car is "Maps" John "Maps" Watkins to be exact! I have to say he is very patient and knowledgeable. Anyone looking to join the BMW family, I would recommend Maps. It's been a few months and he still sends great...
Cars.com Review
- April 28, 2016
Excellent service. They were responsive to my problem from the phone call needing assistance with my battery. I was assisted with a car to drive and. Not charged for the service rendered. Everyone everyone was so nice and helpful.
Cars.com Review
- April 27, 2016
I can't say enough, how exceptional Robert Hull, Service Advisor is. He goes far beyond to be incredibly helpful. I have had other Service Advisors in the past and none can compare to the knowledge, attention to detail and friendliness that Robert has. I will only go to Robert for my vehicles...
Yelp Review
- April 26, 2016
We just purchased our 4th BMW from Mark Weisburg. Always helps us get the deal we want. Gets us in and out quickly ! Thank you for your good service and we look forward to our Mastros dinner with you !!
Cars.com Review
- April 23, 2016
I am 84 years old and have been buyiing cars since the age of 16. I have never had and experience equal to that of buying a vehicle from Rusnak in Westlake. They went out of their way to accommodate me, and to assist me in closing on the vehicle I had selected initially on line. The personnel were...
Cars.com Review
- April 22, 2016
Got me in and out in a hour and a half, with a fabulous car wash!
Yelp Review
- April 21, 2016
With confidence, I can say that Rusnak BMW is the greatest dealership in Southern California. In the process of buying, I had visited all the official dealerships in the area and no one could compare with Rusnak's level of inventory and professionalism. Drew Sebring did an excellent job of helping...
Yelp Review
- April 14, 2016
Roger was very patient with us, even though we arrived 1/2 before closing... We closed the deal about 2 1/2 hours after they close.. Great customer service..
Yelp Review
- April 13, 2016
Update: They called me yesterday want me to bring my car back and take care of my car. I'm glad that my familiar Rusnak come back, it's still the one which is responsible, friendly and professional. Thank you Mr. Lemoine and Mr. Powell to make this thing right. I will give you guys 5 star as normal,...
Yelp Review
- April 10, 2016
Great dealership go pay Andrew a visit. Very knowledgeable, patient, and not pushy. He is the type of salesman all dealerships should have. Wish they were closer.. If bh had more people like this around they would probably still actually be located in bh.
Cars.com Review
- April 09, 2016
GREAT EXPERIENCE BUYING A BMW at RUSNAK ... MODERN FACILITIES, GREAT STAFF THAT REALLY CARE ABOUT THEIR CUSTOMERS .... OUR SALES CLIENT CONSULTANT EVEN WENT THE EXTRA WAYS TO SECURE THE SUV THAT WE WANTED .... YEHEY !!!! THANK YOU - THANK YOU RUSNAK .................
Cars.com Review
- April 07, 2016
Harlan Sacks is a very knowledgeable and kind advisor, any time I need anything done he is very helpful and efficient. Highly recommend.
Yelp Review
- March 31, 2016
Very helpful people, and generally good at their jobs. This is somewhat rare in the car dealer industry. There is a reason these folks generally get great reviews - they work at it and have their heads on stragith.I had been looking for an X1, used, for some time, and finally decided it was easier...
Cars.com Review
- March 30, 2016
I was so pleased with the service and really appreciated you loaning me a car as an i3 driver for a weekend road trip. I definitely plan to take advantage of this in the future and will have all of my services done at Rusnak.
Cars.com Review
- March 30, 2016
This is my second 535 from Rusnak BMW. I deal with Rusnak for one reason, Roger Carrol! He is a pleasure to deal with. He is honest, professional and works really hard to make the buying experience positive. I would lease another car from him any time and would highly recommend him to friends and...
Cars.com Review
- March 25, 2016
The ordering process was quick and painless. Jeff Kaltman kept me informed every step of the way, from ordering, through production, when shipped, in which vessel, and how to track it. I tracked my car (in the ship) go across the Atlantic and watched it go through the Panama Canal. It was delivered...
Yelp Review
- March 24, 2016
Drew at Rusnak BMW was Great. He went through all the details before placing the order for us for a new X5. The car arrived on time and he had everything set up at the dealership before we arrived. There were no surprises and everything was as promised. It was a very pleasant experience and a great...