Google+ Review
- September 10, 2016
Excellent buying experience! No pressure to buy a certain car or even to buy that day. Scott was professional, knowledgeable, and a pleasure to work with.
Google+ Review
- September 10, 2016
Google+ Review
- September 10, 2016
Google+ Review
- September 10, 2016
Always Outstanding Service!!
- September 10, 2016
Renee has been our service advisor for several years and always greets us with a smile. This last visit was exceptional needing two cars serviced in two days. When picking up both cars they were washed and vaccuumed as if they were heading to the showroom floor. Thank you Renee and Rusnak!!
Excellent customer service.
- September 10, 2016
From the purchase experience to the service experience and everything in between outstanding customer care. Mehran is the most professional person in the sales depth. He is a great asset to Rusnak BMW. Jason was fantastic in the service dept. And the new weekend service hours are very...
Google+ Review
- September 09, 2016
Was greeted with a big smile. They are very professional
Google+ Review
- September 09, 2016
Since beginning of this year, I was casually looking for a new vehicle. Darren Evans was genuinely happy to help me the entire time and promptly answered my questions. After nearly 9 months of searching for a new vehicle and test driving cars, I ended up with a 2016 M3. He informed me about the high...
Google+ Review
- September 09, 2016
Had positive service experience and also positive sales experience. Recommend.
Not 1 but 2 BMWs!!
- September 09, 2016
Where do I start? Drew, thank you from the bottom of my heart for helping my daughter and I find the perfect BMW and BMW lease options. We are so very happy and grateful to know you're always there for me, and now my daughter! Pretty cool that this is my 3rd BMW from RUsnak, and now my daughter will...
Google+ Review
- September 06, 2016
Google+ Review
- September 05, 2016
The staff were extremely helpful, courteous, and they took care of me quickly and efficiently.
Google+ Review
- September 05, 2016
Google+ Review
- September 05, 2016
Google+ Review
- September 05, 2016
Google+ Review
- September 05, 2016
Google+ Review
- September 02, 2016
Vitaly is the man and so is Jeremy Behar!
Google+ Review
- September 02, 2016
Google+ Review
- September 02, 2016
The whole experience was wonderful. the sales rep Mor was knowledgeable, pleasant and most important none pressure. I was out with a new car in a couple of hours.
Google+ Review
- September 02, 2016
Robert Hull is as always super courteous, professional and provides outstanding customer service.
Satisfied Customer
- September 01, 2016
I've bought a couple of cars from Rusnak BMW. My experience with both vehicles has been positive. I will definitely buy my next BMW from them as well. The service department takes care of me, whether I'm driving in for an oil top off or dropping my car off for service and receiving a loaner car.
Louis Davis Cynthia Delpit
- September 01, 2016
Our time with Hamid was well spent. I had a friend buy a car last year from him and had a very good experience. Hamid was very helpful, friendly and really knows about cars. He is the best! Great sense of business as well. Also I like his approach on making a deal happen. all the best to...
Google+ Review
- September 01, 2016
Mark was so kind and genuine throughout the whole experience. I would highly recommend him as 'your guy' too, but generally speaking, the dealership was beautiful, clean, and everyone was actually kind. Thank you guys for a great experience!
fantastic
- September 01, 2016
Rusnak employees were top of the line..courteous, professional, knowledgable, and very helpful, making this purchase the best we've ever experienced (yes, it is also the most we've ever paid for a car, but as we soon found out, BMW is not just another car;-))). Jeff Kaltman was the best sales...
Regular service and upkeep
- September 01, 2016
Bob and team have always been friendly and responsive to my needs It is a pleasure to schedule appointments and receive great attention , courtesy and service
Loved my service advisor
- August 31, 2016
My service advisor went above and beyond for me and got me a last minute rental. The service manager was great too! The driver to take you from dealership to home, not so much!
Google+ Review
- August 30, 2016
Google+ Review
- August 30, 2016
BEST SERVICE EVER
- August 30, 2016
I WAS JUST IMPRESSED WITH THE PROFESSIONALISM OF RENEE,SHE IS A PLEASURE WORKING WITH,WHEN I HAD CONCERNS ABOUT MY BMW SHE WAS VERY KNOWLEDGEABLE ABOUT BMW'S . THANK YOU RENEE!!!
Great Dealership
- August 29, 2016
This is a great dealership. I have purchased many new vehicles over the years and Rusnak BMW is by far the best. Everyone was great and very helpful. It doesn't hurt that they sell awesome vehicles either.
Mister
- August 29, 2016
Excellent service, very attentive and knowledgeable about the product, namely BMW. I8.
Service Department
- August 29, 2016
There is a difference in service departments even for high end vehicles like BMW. Rusnak is by far the best dealership I've ever dealt with. They are professional, knowledgable and genuinely care for the customer. They MAKE the difference.
Yelp Review
- August 28, 2016
Vitaly Sklar is the most genuine, trustworthy and honest salesperson you'll ever meet! He was so helpful and pleasant to interact with! from the very first moment, I felt like I was in good hands. He radiates good vibes and good energy, and you can feel that he has your back! He answered all my...
Scott Smith rep was great
- August 28, 2016
Excellent everything! Sales and time spent and their professional manners and expertise in any facet or concern buying a car. Would highly recommend this dealership to anyone.
Google+ Review
- August 27, 2016
Always a great experience, Renee is very attentive and on top of any service items.
Google+ Review
- August 27, 2016
Google+ Review
- August 27, 2016
I just serviced my BMW with Rusnak in in Thousand Oaks and the entire process was effortless and effective. Personnel and advisors were very friendly and courteous. I will definitively service my car there again.
Google+ Review
- August 27, 2016
Google+ Review
- August 27, 2016
It couldn't be better. Everyone is friendly, helpful and very professional! Also they smooth everything to facilitate the process and make it a great experience! This is the right place to get your BMW. ... And off course get Shane on your side he is the right person for You!
Google+ Review
- August 27, 2016
Yelp Review
- August 27, 2016
Pros:Darren was very helpful with the car buying process, and was able to answer all questions/concerns that I had. I was in and out very quickly with my brand new vehicle. Cons:I wish they were closer, but I can't really say much else!
Yelp Review
- August 26, 2016
This will be my 3rd car from Rusnak BMW and I've worked with Roger Carroll for all (3) transactions. Process was entirely straight forward, smooth, quick from the loan application up to seeing resident BMW genius Blake Ramsey for BMW First and Second Delivery. I used to hate the car buying/leasing...
Google+ Review
- August 25, 2016
Google+ Review
- August 25, 2016
Elan was an amazing help to me. He went above and beyond to make sure my service was an easy one and my car was completed very quickly. He truly is an asset to Rusnak and I drive out of my way to Rusnak BMW just for Elan Haim and his service. He truly puts the customers first!
Rusnak BMW
- August 25, 2016
From my first meeting with my Sales Advisor Richard customer satisfaction was number one on everyone's number one priority. "Maps" Watkins also assisted Richard and did not miss a beat! He even sent me a picture of my X5 as soon as it arrived. The Parts/Service Department made sure all of my...
Google+ Review
- August 24, 2016
Wonderful experience at Rusnak. We have bought our last 3 BMW's here. Drew and Mickey are the best!
Google+ Review
- August 24, 2016
Honestly, I was never a BMW guy, at least I never saw myself as one. I traded in a Range Rover Sport that I absolutely loved. My salesperson, Scott, is the reason i am driving a BMW now. He was helpful, knowledgable, honest, easy and NOT PUSHY! I loved it! So far, I am really enjoying the car and...
Google+ Review
- August 24, 2016
Excellent service!
service
- August 24, 2016
Art is good. Rusnak not good. BMW not good. Art is good. Rusnak not good. BMW not good. Art is good. Rusnak not good. BMW not good. Art is good. Rusnak not good. BMW not good.
Newton Gore Customer
- August 22, 2016
Art is most helpful with me. He mentioned an extender maintenance program, which is a VERY good plan for me as I keep my cars for an extended time. He is always accommodating to me and my needs.
Google+ Review
- August 21, 2016
Google+ Review
- August 21, 2016
It was an excellent one
Excellent experience
- August 20, 2016
Claude was great! Excellent follow up but didn't feel pressured. He really did a great job finding the perfect BMW for me. Very knowledgeable and professional! Diana in Finance also very helpful and knowledgeable. Overall a great experience!
Google+ Review
- August 19, 2016
I was very happy with my first service at Rusnak BMW in Thousand Oaks. There was absolutely nothing to complain about from checking in to checking out. The wait was comfortable, the coffee was great and I was out in less time than expected. My advisor Elan was terrific and friendly. All smiles.
Google+ Review
- August 19, 2016
Great customer service. Beautiful job.Robert did a wonderful job. Thanks to all including Corporate BMW.
Google+ Review
- August 19, 2016
X5 overheating
- August 19, 2016
Prompt Service Attention and Repair, BMW X5 overheat indicator on trip computer, replaced water pump, quick service turnaround, good communication overall, dealership is clean and organized.
Rusnak service charles brown
- August 18, 2016
the service is always great. they always do more than expected. I have never been up sold anything, something we did experience at Bob Smith. Service is why we drive out to Westlake for Rusnak. We got our Porsche there too.
Yelp Review
- August 18, 2016
How do I begin singing the praises of this dealership and our salesperson, George Lampos in particular?? We recently bought a BMW from here and bought a second car here three months later! George is an example of what every sales person or anyone who deals with customers should be. He is extremely...
Google+ Review
- August 17, 2016
First rate service! Art Simcox rocks as a service advisor.
Google+ Review
- August 17, 2016
Darren is wonderful. I can't recommend him enough...if you are looking for a new car go see him!!!
Yelp Review
- August 17, 2016
This is the best BMW dealership and service department. Robert Hull always takes amazing care of me when I come in for service. I highly recommend
Google+ Review
- August 16, 2016
Art is truly one of a KIND! Thank you for all you do!
Google+ Review
- August 13, 2016
Google+ Review
- August 12, 2016
I bought my BMW over the weekend. The staff were wonderful, professional and very helpful. specially Claude was great to find my dream car. He worked with me to find the great deal and great car. he went above and beyond to get car I wanted. It was very easy to deal with staff. I wasn't pushed to...
Google+ Review
- August 12, 2016
Great customer service. Elan was wonderful. Great communication.
Google+ Review
- August 12, 2016
Robert Hall was knowledgeable and quick!
Google+ Review
- August 12, 2016
Google+ Review
- August 12, 2016
I would like to give five stars to Art (Service adviser) he is very helpful and very professional.
Google+ Review
- August 12, 2016
Great Experience
- August 12, 2016
My service advisor Jason took care of me and my 535i from start to finish. He communicated very well with me and gave me updates throughout the day. Would highly recommend Rusnak.
A very smooth experience
- August 11, 2016
Excellent service right at the gate. Arrived early for my appointment and they took me in and attended to me right away. Very friendly folks from befinning to end. I felt so comfortable talking to the service rep who detailed to me what would be done to my car. Satisfied of the service done to...
Yelp Review
- August 11, 2016
I bought my BMW over the weekend. The staff were wonderful, professional and very helpful. specially Claude was great to find my dream car. He worked with me to find the great deal and great car. he went above and beyond to get car I wanted. It was very easy to deal with staff. I wasn't pushed to...
Very satisfying
- August 11, 2016
I bought my BMW over the weekend. The staff were wonderful, professional and very helpful. specially Claude was great to find my dream car. He worked with me to find the great deal and great car. he went above and beyond to get car I wanted. It was very easy to deal with staff. I wasn't pushed to...
Knowledgeable and low pressure sales team
- August 11, 2016
Dealership had a certified pre-owned car in the model I was looking for. Scott was the available salesman when I stopped by the dealer. He was very knowledgeable about BMW vehicles and options. He helped me in my decision process. I felt the vehicle was priced fairly and customer service was...
Google+ Review
- August 09, 2016
Google+ Review
- August 09, 2016
Great service as usual!
M3 1200 Mile service and add-ons
- August 09, 2016
Great Job Robert Hull I appreciate all you have done for me :) Adam Ross
Yelp Review
- August 09, 2016
Very professional and they go out of their way to accommodate the busy schedule of their customers. Very short wait time if any for a service appointment and they always supply a replacement vehicle, either from the dealership or from Enterprise if all their loaners are out. Had an excellent...
Yelp Review
- August 08, 2016
Maps Watkins! That's his name. Ask for him if you're looking to get a BMW at Rusnak. I just bought my first BMW from him and the experience was great. He's friendly, honest, and professional yet relaxed. He will tell you what is and is not realistic when negotiating price. I never felt like I was...
Google+ Review
- August 07, 2016
all good very profesionl
Google+ Review
- August 07, 2016
Renee Norris, Mark Nicastro, Larry Koh, Jim Webb, Steve Dedomnic, Steve Harris, Tim Craft, Shavit Samual, Chuck Lamb and the entire crew at Rusnak BMW are unparalleled in their customer service skills right down to the cashier Sofi. It is all about the customer and their experience. At Rusnak, the...
Elan at Rusnak BMW was simply awesome!
- August 07, 2016
I want to recognize Elan Haim for such fantastic experience at Rusnak BMW, his costumer service skills and his diligence to get things done are top notch. Since the very first time I talked to him over the phone, he paid close attention to what I had to said. Then he advise to bring my car over for...
Car repair
- August 06, 2016
Very satisfied with the time it took to repair my car. Also the ease of obtaining a loaner car.
Google+ Review
- August 06, 2016
Great experience from sales, finance and service. Thank you !
Google+ Review
- August 06, 2016
Scott was a wonderful salesman. Extremely patient and knowledgeable. I would absolutely buy from this dealership again.
Google+ Review
- August 06, 2016
Google+ Review
- August 06, 2016
Rusnak BMW
- August 05, 2016
I brought my car into Rusnak for general maintenance. The customer service was excellent. It was quick and easy.
Great Experience
- August 04, 2016
Leased 2 cars. No hassle no pressure! Sales person George Bonnaz was a delight to work with as well as Mike, Claude, and Diana. These folks cared about what was important to us!
Google+ Review
- August 04, 2016
Kind..Quick..Thank you Robert!
Google+ Review
- August 04, 2016
Google+ Review
- August 04, 2016
Quick turnaround and Mike Powell is such a pleasure to deal with. Love the texting of notices and payment online before pickup
Another service
- August 04, 2016
Car was running rough couldn't find a problem must have done something. Running smooth now. Fingers crossed it stays that way. Thank you Renee
Yelp Review
- August 01, 2016
Bought my first BMW from Mor Milo over at Rusnak BMW of Thousand Oaks over the weekend. The entire experience top to bottom was phenomenal. I instantly felt like I was taken care of when I arrived, and Mor's personal expertise and knowledge on all the nuances of each make and model helped to guide...
BMW Service
- August 01, 2016
Excellent customer service-- friendly, respectful, accommodating. Anyone working in a service industry could learn from these folks. Their customer-oriented approach, courteous manner, high quality work and plenty of extras make the trip to this dealership painless-- pleasant, even. First rate!
Google+ Review
- July 31, 2016
Google+ Review
- July 31, 2016
Google+ Review
- July 31, 2016
Fantastic. Sales Team, Finance Team, Reception, etc. all super helpful and customer oriented. Great support and follow-up.
Google+ Review
- July 31, 2016
Rusnak BMW Service
- July 31, 2016
Rusnak BMW continues to excel in service and support. I love my 650i and I love Rusnak BMW!
Top Notch Service
- July 30, 2016
Always impressed with Robert and his service. He always remembers me and gives honest straightforward advice. Bought my car at Bob Smith but only get service at Rusnak.
Google+ Review
- July 28, 2016
I worked with Jason as my service advisor. He met me on time, had my loaner car waiting and ready. Texted me the progress of my service visit, then texted me again when the car was done! - Best service experience yet from any dealership. I highly recommend Jason G.
Google+ Review
- July 28, 2016
I saw my "dream car" on the Rusnak lot in Westlake Village but feared the process of actually buying it. Much to my surprise, I worked with Claude Cantin, salesman, who made buying my "dreamcar" a reality. Claude, Blake, Renee and the entire Rusnak team were extremely professional and...
Google+ Review
- July 28, 2016
Exceptional. Thousand Oaks Rusnak BMW service is always outstanding. Have yet to have a poor experience while getting my car serviced.
Rajiv & Sangeeta Madhok
- July 28, 2016
Both Mehran and Darren were extremely professional, courteous, responsive and addressed all our concerns and questions beautifully.
Rusnak BMW
- July 28, 2016
Great purchase experience. Sales rep made all requested information available which facilitated the purchase.
i3 Purchase - Rusnak BMW
- July 28, 2016
Jeff Kaltman is the single most reason I purchased/leased from Rusnak over other area dealerships! OUT STANDING!!!
Yelp Review
- July 27, 2016
I have been going to Rusnak for years. 3rd car purchased there. Art Simcox has been my service advisor for years. He is the best. My car is always ready when promised, he keeps me in the loop always. Whether it's a shuttle ride or a loaner I am never without transportation. He is by far one of the...
I Bought My "Dreamcar"
- July 27, 2016
I saw my "dream car" on the Rusnak lot in Westlake Village but feared the process of actually buying it. Much to my surprise, I worked with Claude Cantin, salesman, who made buying my "dreamcar" a reality. Claude, Blake, Renee and the entire Rusnak team were extremely professional and...
Yelp Review
- July 27, 2016
I saw my "dream car" on the Rusnak lot in Westlake Village but feared the process of actually buying it. Much to my surprise, I worked with Claude Cantin, salesman, who made buying my dreamcar a reality. Claude, Blake, Renee and the entire Rusnak team was extremely professional and accommodating. I...
Google+ Review
- July 26, 2016
Incredible service, no nonsense negotiations. An amazing experience overall
Google+ Review
- July 26, 2016
Google+ Review
- July 26, 2016
Just got a new 4 series from Mark and I'm very satisfied with the entire process! Rusnak BMW and Mark Weisberg are my guys for life!
Google+ Review
- July 26, 2016
Great Service!
Google+ Review
- July 26, 2016
Oil change
- July 26, 2016
Mike was very pleasant and helped me right away when I arrived at the dealership. The reason for my visit was because I needed an oil change and was in the area for meetings
Service experience
- July 26, 2016
Thank you Robert you are the best and I will recommend you to all my friends and family members although I know everyone is great at this BMW Center.
Great service
- July 26, 2016
The service team is wonderful from the time you pull up until the time your car is ready to pick up. Renee Norris is wonderful. She takes care of all the details and keeps you informed every step of the way. Love her!!!!
very good!
- July 26, 2016
quick and responsive service. but what I do not like is being forced to write more words than I originally put forth! so, yes, I give this survey a failing grade!!!
Google+ Review
- July 23, 2016
Purchased our new i3 .. Everyone there is so kind and helpful ... EXCEPT Ashley Narvaez who handles the courtesy rental cars in service. You are better off paying for a rental than being subjected to her terrible personality, bitchy service and general disregard. Originally thought she was just...
Yelp Review
- July 23, 2016
Robert and Daniel are totally amazing! They could not have taken better care of me or my car. I am definitely a very happy customer because of these two!! Great work!!
Yelp Review
- July 21, 2016
Roger Carroll, internet sales manager, is the gold standard for being a car salesman. In actuality, Roger is a first class guy. In a industry that is filled with dishonest and duplicitous hucksters, Roger is the real deal, an honest, hardworking and honorable man who believes in relationships and...
Yelp Review
- July 20, 2016
Bought our fourth BMW from Rusnak this past weekend. Our salesperson is Mark Weisberg and we couldn't be happier with every aspect of our purchase. The showroom and inventory are superb. The entire staff is professional beyond expectation. The service department is fantastic, efficient and supply...
Yelp Review
- July 19, 2016
Great place! Just bought a user BMW and they helped me fix it up and gave me a great deal. Ask for Ivan in parts if you need anything.
Google+ Review
- July 18, 2016
Purchased our new i3 .. Everyone there is so kind and helpful ... EXCEPT Ashley who handles the courtesy rental cars in service. You are better off paying for a rental than being subjected to her terrible personality, bitchy service and general disregard. Originally thought she was just having a...
Yelp Review
- July 18, 2016
Best experience buying a car ever! This is my 5th car, but the first time going to Rusnak BMW. Please see Mor Milo to buy your new or next BMW. From beginning to end Mor and the Rusnak team were awesome. There was no 4 hour back and forth ordeal. I told Mor my budget and he found me a car that fit...
Yelp Review
- July 18, 2016
Purchased our new i3 .. Everyone there is so kind and helpful ... EXCEPT Ashley who handles the courtesy rental cars in service. You are better off paying for a rental than being subjected to her terrible personality, bitchy service and general disregard. Originally thought she was just having a bad...
Yelp Review
- July 16, 2016
5 STARS ACROSS THE BOARD!!! George Lampos is the man and so is sales manager Michael Ball! These 2 men moved mountains and made my dreams come true w/ my new 2016 white 535I Luxury package BMW! I'm to the moon with my new car and with this fabulous 1st class, 5 star dealership! Service is impeccable...
CarGurus Review
- July 08, 2016
Fast and courteous I bought a cpo Cadillac cts
Yelp Review
- July 05, 2016
I just bought my 3rd BMW from them (an X5 diesel). By far the best car sales experience I've had with them or elsewhere. The salesman (George) was purely helpful and straightforward. I decided the price I wanted to pay before I showed up and they beat it by a little bit. I ordered the car just the...
Google+ Review
- July 02, 2016
Mehran and Drew really hooked me up with a great deal!
Google+ Review
- July 02, 2016
I've always been happy & pleased with my Service Advisor Art Simcox. He is always been so helpful & making sure my car gets fixed on the day it was promised.
Yelp Review
- July 01, 2016
My Service excellent was excellent - the ease of obtaining a loaner during the required services was most appreciated. Best of all, the work was completed and my car looks and feels like I just picked it off the showroom floor. The service dept did an outstanding job and I'll continue my...
Google+ Review
- June 30, 2016
Google+ Review
- June 30, 2016
I highly recommend Rusnak BMW of Thousand Oaks. From the first phone call to the time they handed me my keys, the service I received from George Lampos was outstanding! I was debating between two cars and their respective options. George was determined to find the car and options I wanted. I ended...
Google+ Review
- June 30, 2016
Service was done on time and as promised. My service provided was very friendly as well as helpful and kept me in the loop.
Google+ Review
- June 30, 2016
ROUTINE SERVICE OUTSTANDING!
- June 30, 2016
Everyone is wonderful and helpful. They always make the experience fast and easy. Very much appreciate their service.
Yelp Review
- June 30, 2016
This is now my 3rd BMW from Rusnak in Thousand Oaks. Always a pleasure to work with both on the sales and service side. Thanks
Yelp Review
- June 29, 2016
Came in look at 5 series, George Lampos greeted me, we looked at couple of options I was impressed with his customer service, he wasn't pushy very nice and polite gentleman. I was not ready to buy a car that day but when I'm ready I'll definitely do business with George.Thank you
Yelp Review
- June 28, 2016
Great service department! Robert Hall is my service advisor. He is always so friendly and helpful. When I pulled into the lot I was met right away by someone who took my keys and told me where to go for a cup of coffee, tea, water and check in. The woman at the check in counter was friendly and let...
Google+ Review
- June 27, 2016
I always have a great experience with Rusnak BMW. The staff is very kind and the mechanics are always thorough and detailed with the planned maintenance that will be done to your vehicle, and they are very honest. They are understanding and very timely with maintenance jobs, always done by the...
Yelp Review
- June 27, 2016
Rusnak BMW has been one of the most helpful BMW dealerships in California. Due to the limited supply of 2016 M3s. I live in Silicon Valley area and I had to reach out to the LA region to find the M3 with all the options that I wanted, plus getting a great deal on the car... Some of the bay area...
Rusnak BMW Service
- June 25, 2016
Robert in the service department is the best. I have recommended Rusnak to friends and family, and it has resulted in additional purchases at Rusnak.
Yelp Review
- June 24, 2016
This review is for the Rusnak Service Department. I've been a customer here since I moved to Southern California in 2004, and this is my 3rd car that I'm having serviced here. I've come here countless times, and even bought my 2nd car through this dealership.The people are genuinely caring, and the...
Yelp Review
- June 24, 2016
Our sales advisor was Claude Cantin and I simply cannot say enough! He went far beyond the call of duty to accommodate our needs and making this a stress free experience! He said he would beat out his competitors, and he did! Thank you Claude for your impeccable service in the purchase of our son's...
Beat out competitors!
- June 24, 2016
Went far and beyond the call of duty! Claude did everything he promised he would do and more. He really made every effort to keep us as customers and gained our loyalty.
Google+ Review
- June 23, 2016
I always have a great experience with Rusnak BMW. The staff is very kind and the mechanics are always thorough and detailed with the planned maintenance that will be done to your vehicle, and they are very honest. They are understanding and very timely with maintenance jobs, always done by the...
Google+ Review
- June 23, 2016
Wonderful service
- June 22, 2016
Terrific service service advisor art cimcox was wonderful definitely the best service very professional and car was perfectly clean when picked up
Yelp Review
- June 20, 2016
My husband and I recently purchased a pre-owned x5 at Rusnak. We made an appointment with Claude and he expedited getting the vehicle inspected and ready for us to check out. Everyone was quite friendly and we were not descended upon like a pack of wolves as usually happens at car dealerships. I...
Google+ Review
- June 19, 2016
I had a need for a car and and browsing on the internet I saw a pre-owned Rav4 from Rusnak BMW, Thousand Oaks. Coming in on weekend and checking out the car, the saleperson George is very nice and professional, he helped me out on the process of buying a car. This is a good car buying experience for...
Google+ Review
- June 19, 2016
Very friendly and responsive staff. Very positive experience.
Google+ Review
- June 19, 2016
Google+ Review
- June 19, 2016
Yelp Review
- June 19, 2016
This was very positive buying experience and I'm glad I got my new car from this dealership.I requested an online quote for a car I was looking for from few different BMW Dealerships, and received the initial responses from all of them but not all of the responses were satisfying. The person with...
Google+ Review
- June 18, 2016
Google+ Review
- June 18, 2016
Great service from our service Adviser, Art Simcox, at Rusnak BMW.
Google+ Review
- June 18, 2016
Exceptional customer service. Always a pleasure.
Google+ Review
- June 18, 2016
Always a pleasure to use this dealership for servicing my car. Very informative and always let you know exactly what you're facing.
Google+ Review
- June 18, 2016
Yelp Review
- June 18, 2016
Very helpful and amazing customer service. I recently just bought my first BMW from Rusnak Westlake. I was helped by Ian Cafferty. He was an awesome help and answered all my questions. I am very pleased with my experience. I highly recommend using Ian when inquiring your new ride. Hope you have as...
Renee Norris is the best part of Rusnak BMW
- June 18, 2016
My service advisor, Renee Norris is the absolute best part of getting my X5 serviced at Rusnak. She is honest, up front and diligent to resolve any issue.
Everything about it was great!
- June 18, 2016
I had a great experience over at the Rusnak/Westlake BMW dealer. Mor Milo went above and beyond to help me out with everything I needed. I would one hundred percent recommend all my family and friends to him. Thank you very much for getting me into my new M4.
09 BMW 328i
- June 17, 2016
Great welcomed by Art, really easy, he gave me the facts, and call me to give me the good news, my car was done, it only needed an alignment and reset the steering angle, very honest.
review
- June 17, 2016
It was a very good experience, thank you Michael Powell
Always excellent service and happy people!
- June 17, 2016
The entire team is always professional, friendly and great to work with! I have an i3 that's included in the Flexibility Mobility Program so this was just a scheduled maintenance during my car swap- which by the way is an amazing program! Any time we leave SoCal, we swap out our i3 for a loaner -...
Art is amazing as always & service is very good!
- June 17, 2016
Art is amazing as always & service is very good! I also like that it is washed. In addition setting up an appointment was quick & efficient.
Yelp Review
- June 16, 2016
Walked into the Rusnak/Westlake dealership. Was greeted by Mor Milo. He helped me with every question I had. He didn't pressure me at all to buy anything. Just helped me with everything that I needed. Bottom line he helped me get into a brand new M4. Super stoked on the car and how easy he made...
Google+ Review
- June 14, 2016
Brought my X1 in for 25,000 oil change/filter & vehicle check. Art Simcox took very good care of me...very professional, very dedicated. Thank you Art.
Google+ Review
- June 12, 2016
Google+ Review
- June 12, 2016
Been going since 2006... Great dealer... Great techs and service people.... Bob Martin and Tim Craft are the best...
Google+ Review
- June 12, 2016
Rusnak BMW service
- June 12, 2016
My car has a very intermittent issue that has been ignored by other dealers and by BMW engineers. Rusnak has gone above and beyond to try to solve this problem for me and my family. Although the problem is not completely solved they have made more progress in solving this problem in one visit than...
Fast, Friendly & Fixed...
- June 11, 2016
Had the leak in my air-conditiong unit repaired. 2 follow up calls from Jason while car was in service. Price quote @ beginning & if any changes were to occur during repair. Very happy w/customer service, quality of work & time it took to sched an appt. & have work done. Thank you!
Yelp Review
- June 10, 2016
Thank you Hamid! The best BMW dealership! Our family has leased two cars from them, almost 2 years apart and Rusnak respects us so much; we also live in TO. There is no question the Siddique's will be back if and when we need another vehicle. The repair shop is onsite and any service is promptly...
Yelp Review
- June 10, 2016
Once again I want to commend Rusnak BMW and my service advisor Mike Powell for an excellent experience. All services are always performed quickly and perfectly. Furthermore my car is always spotless when I pick it up and everyone in the department is a pleasure to deal with. Thank you!
Google+ Review
- June 09, 2016
very nice staff and good timely services.
Google+ Review
- June 09, 2016
Top notch service. The service Team listened, verified and solved all my requests. They understand their customers better than any dealer I have worked with.
Google+ Review
- June 09, 2016
The experience at RUSNAK is very good. The agent gives accurate descriptions of the car, and allowed me test drive very freely. He also helped in the financing and get a rate of 3.3%.
Google+ Review
- June 09, 2016
Great service all around!
Yelp Review
- June 09, 2016
BIG shout-out to George Bonnaz at Rusnak BMW. If you love BMWs or think you might - and you aren't particularly fond of car shopping (is anyone?!) - well, he's your guy. What a great great experience. Also, while I'm at it, kudos to the onboarding specialist (sorry, can't recall his name) who was...
Yelp Review
- June 09, 2016
Even though I did not purchase a vehicle through Rusnak, I want to thank Glenn Perkins for his outstanding customer service and follow-up on email about a used vehicle that I was interested in a few months ago.
X5 BMW Service
- June 08, 2016
Great survive. Work conducted on time and as promised
Google+ Review
- June 07, 2016
The service representative was great. I was in & out in no time.
Had a great experience leasing my car from Rusnak
- June 06, 2016
Drew was awesome! He was very professional, clear and helpful. He made the whole process as easy as it gets. I would recommend this dealership and Drew to anyone.
Yelp Review
- June 06, 2016
I had a great experience leasing my car from Rusnak! Drew was awesome! He was very professional, clear and helpful. He made the whole process as easy as it could be. He answered all my questions via email and he gave me a very fair price from the get go. I then drove to the dealership, all paperwork...
Google+ Review
- June 05, 2016
So it was that time of the year again where I had to turn in my lease and re-lease a BMW. My previous lease was from Shelly BMW (-10 review). So to start my search, I went to Center BMW due to close proximity. What a waste of time. So I came home, did some research and found that RUSNAK BMW had the...
Google+ Review
- June 05, 2016
I made an appointment online for my 30K service. It was ready even before I had requested.
Google+ Review
- June 05, 2016
Efficient and very friendly and helpful staff!
Google+ Review
- June 05, 2016
Courteous and competent service experience. This dealership is 45 miles from where I live, and I drive past at least three other BMW dealerships to have my cars serviced by Rusnak -- it is worth the extra time.
Google+ Review
- June 05, 2016
Great experience at Rusnak BMW.
Google+ Review
- June 05, 2016
Excellent service! Ask for Mike
- June 05, 2016
Mike, my service rep, is fantastic. I've been using him for a while now, and he's the only service rep I've ever asked for specifically over a period of a couple years. The detail job was amazing! Mike said they are using a new company now, and their work is impeccable. They even managed to get the...
Friendly professional people and great service.
- June 05, 2016
GreatFriendly professional people and great service. I will go back again. The coffee and pastries are great for when you are waiting for your car.
Google+ Review
- June 05, 2016
Google+ Review
- June 04, 2016
Always simple and easy. The Best BMW dealer experience for the 3rd time over many years.
Google+ Review
- June 04, 2016
Google+ Review
- June 04, 2016
Very pleasant experience . Drew was very patience with me , absolute gentleman and honest . Thank you Drew . Vida
Yelp Review
- June 04, 2016
So it was that time of the year again where I had to turn in my lease and re-lease a BMW. My previous lease was from Shelly BMW (-10 review). So to start my search, I went to Center BMW due to close proximity. What a waste of time. So I came home, did some research and found that RUSNAK BMW had the...
Great Service
- June 04, 2016
Rusnack BMW and Art service I received was excellent. I was very happy. Art explained everything thoroughly. Customer service was fantastic. Thank you for the great service.
One of the best auto dealership in southern California.
- June 03, 2016
I Just purchased my new 328i from Rusnak BMW. The whole experience was very relaxing and pleasurable. The sales person, was very courteous and went the extra mile to make sure the entire transaction is complete and smooth. I have no hesitation to recommend this dealership for your next BMW.
Yelp Review
- June 02, 2016
We just leased our first BMV at Rusnak. Our experience at Rusnak was great. Claude worked hard to achieve a deal that satisfied us enough to make the deal!!! We thoroughly appreciated the knowledge and commitment Rusnak brings to the table. Bell, in finance, made the final process smooth and easy!!...
Very satisfied
- June 02, 2016
Great service! Everybody was extremely professional, will go back again!
Google+ Review
- June 01, 2016
Jeff Kaltman was great to work with. Came in without an appointment and got in and out with my beautiful car. Excellent service all around!
Yelp Review
- June 01, 2016
I hadn't planned to buy a car from Rusnaks. I live an hour and half away and was only in their show room because I was having service done at a near by dealer so that I could sell used my car. I had shopped a local BMW dealer near my house and had a rough idea what I wanted and hoped to narrow down...
Google+ Review
- May 31, 2016
My experience here was very pleasant. This is my first BMW, I got a 5 series and Ali was great to work with and wants to make sure the job is done correctly. He is very good at following up and making sure everything is going well. Mehran is fantastic and really wants to make sure clients leave...
Google+ Review
- May 31, 2016
Google+ Review
- May 31, 2016
Great customer service!! Mor was awesome! Blake gave us tons of help and Reggie rocked it in finance!!!
Rusnak BMW Service Review
- May 31, 2016
Servicing our car at Rusnak BMW continues to be a true pleasure and we highly recommend this dealership across the board, from the car purchasing experience to financing and servicing of the vehicle. Overall great staff and excellent service.
Yelp Review
- May 30, 2016
I recently purchased a vehicle from Rusnak BMW. The sales agent who assisted me was Mickey Belt. I cannot say enough about Mickey, he is a man of honor and integrity. Mickey was also courteous, efficient and knowledgeable. Mickey took the time to answer all my questions and also accommodated me for...
Google+ Review
- May 29, 2016
Rusnak is awesome. I had an issue where BMW corporate had unilaterally keyed my VIN as being reported as a total loss via an alleged car insurance reporting. BMW never notified me and cancelled my warrantees, including my extended warrantee (which they kept charging me for). BMW corporate then...
Google+ Review
- May 29, 2016
Amazing experience! They helped me out every step of the way. Andrew was a pleasure to deal with and found me a car that met all my needs.
Yelp Review
- May 27, 2016
Mark Weisberg at Rusnak BMW Westlake provided us with the best car buying experience a person could have. Mr. Weisberg went out of his way to make sure we were always taken care of. His follow up and dedication to detail is second to none. We would recommend going to Mark for all automobile needs....
Google+ Review
- May 26, 2016
Fast, friendly, efficient service... Thanks Renee you are the best!
Google+ Review
- May 26, 2016
Good service. Made me feel like i mattered. All my questions answered. Mor was my salesman and he worked hard to get me a good deal.
Google+ Review
- May 26, 2016
Michael Powell was very helpful, personable, and provided some good information regarding my future plans with BMW. All your employees with whom I came in contact with were very courteous and attentive. The gentleman in the red shirt who greeted me when I parked my vehicle, Donna at the welcome...
Google+ Review
- May 26, 2016
Friendly staff, especially Renee! They are all about delighting their customers.
3 Series Sports Wagon Purchase
- May 26, 2016
Great experience with friendly staff. Good selection of cars. Went the extra mile.
They were meticulous in their approach
- May 26, 2016
Bob Martin was great - and was interested in any issues that I had, how ever small. This is the way anyone would want to be treated when servicing their car!
Awesome all around experience -purchase to service
- May 25, 2016
Buying my first BMW was a long sales process but my sales rep was very patient. It took more thank 4 months. I am so happy with my 328i and just has the first service. From checkin to checkout, the entire experience with the service dept was stellar.
Google+ Review
- May 25, 2016
Outstanding service. Second car I have purchased from them and can't say how happy I have been with the procedure and helpfulness from both cases. Drew Sebring will go above and beyond to make sure you are happy and fully educated on what you are getting and any other options, he should be your go...
Google+ Review
- May 25, 2016
Rusnak BMW Service Dept is Great!
- May 24, 2016
Brought my X5 in for service again last week and they handled everything very professionally. They are respectful and take great care in the way they speak with you about all that's done with your vehicle. They are excellent!
Yelp Review
- May 24, 2016
The folks at Rusnak BMW are amazing! Mor, awesome salesman, was extremely thorough and helped us get to the price we needed and the exact car!! Blake is a BMW expert and spent so much time showing us how to use the car!! Finally Reggie in Finance was not pressuring us. Overall excellent experience...
Great service
- May 23, 2016
Renee was ready for me right when I came in, we took care of the paperwork in a few minutes and then I settled in and used the free Wi-Fi connection so I could VPN to work.
Google+ Review
- May 22, 2016
very friendly and helpful
Google+ Review
- May 22, 2016
Regular visit for oil change and filter change. Great the way we are not asked to buy this or buy that. We can ask for what we want. Love this.
Google+ Review
- May 22, 2016
Yelp Review
- May 22, 2016
I hardly ever write reviews, but this one is definitely a must! I cannot say enough great things about Rusnak BMW, epecially Mor Milo. He is the guy to look for when you're looking for the car of your dreams. He is patient & will go the extra mile when it comes to looking for the percent car. My...
Google+ Review
- May 20, 2016
Helpful and friendly advisors. Prompt service.
Google+ Review
- May 20, 2016
Robert Hull was awesome!!!!!
Google+ Review
- May 20, 2016
Robert Hull is a delight to work with.
Google+ Review
- May 20, 2016
Google+ Review
- May 20, 2016
Google+ Review
- May 20, 2016
My first visit to the dealership was to browse and gather information without wasting mine and the salesperson's time unnecessarily. Glenn Perkins was perfect! He actually "listened" and understood my intentions for that visit and did not overstep the boundaries unless it was necessary, which made...
Google+ Review
- May 20, 2016
Great service and Fast!!!
Google+ Review
- May 20, 2016
Google+ Review
- May 20, 2016
CarGurus Review
- May 20, 2016
Great. Extremely fast response. Offered a great deal on the car we wanted. We ended up leasing from this dealer. The entire experience was extremely smooth and pleasant. Thanks.
Yelp Review
- May 20, 2016
If you are looking for a new BMW, Rusnak is the place. I've leased 2 new cars from "Jeff Kaltman" in the last year and I'm sure to deal with him again in the future. He's a NO-B.S. guy and I highly recommend him for your purchase/lease needs.
Yelp Review
- May 19, 2016
Great dealership, everyone is very kind and the transaction went very smoothly. Ask for George Lampos he is great!!!
Great service
- May 19, 2016
So easy to work with. Always in time with service. This is my third car from this dealership. Very friendly staff. Professional finance team. Will buy from this dealership again.
Google+ Review
- May 18, 2016
All around great experience buying a car at Rusnak. We found a great used car in their inventory online, set an appointment with Claude, and drove it home within a couple days. Claude was helpful and responsive throughout, without being overly pushy. He went above and beyond to answer questions...
Google+ Review
- May 18, 2016
Roger was fantastic and always has been. This is my second vehicle from him and would buy it from no other person. He showed be all the possible 4-series options and tried to find what I wanted. When that wasn't a reality, he found another solution and we built the car. He gave his knowledgable and...
Yelp Review
- May 18, 2016
I just got my new car yesterday. Victor was amazing. I called him up and told him I wanted a particular car even though I had not seen it in person nor meet Victor in person just yet. This particular car was one of a kind and he saved it for me. Days later I got my dream car and he made my buying...
Great service and easy to deal with
- May 18, 2016
Andrew was great, easy to work with, patient and helpful. Could not have asked for a better experience. Service has been helpful and honest in the past and now sales has earned my future business as well.
Great buying experience with George Lampos!
- May 18, 2016
I had a great experience buying a M4 with George Lampos! He delivered everything as promised and the whole transaction was super quick. I will definitely recommend George to my friends and family.
Yelp Review
- May 17, 2016
All around great experience buying a car at Rusnak. We found a great used car in their inventory online, set an appointment with Claude, and drove it home within a couple days. Claude was helpful and responsive throughout, without being overly pushy. He went above and beyond to answer questions...
All around great experience buying a car at Rusnak.
- May 17, 2016
We found a great used car in their inventory online, set an appointment with Claude, and drove it home within a couple days. Claude was helpful and responsive throughout, without being overly pushy. He went above and beyond to answer questions honestly and guide us through the process. Highly...
Google+ Review
- May 16, 2016
Quick, friendly, professional, and personal service. The time estimate was spot on and the items outside of regular my scheduled maintenance I asked to be looked at were not only inspected, but when a problem was confirmed a fix was identified quickly with clear communication around the timing and...
Google+ Review
- May 16, 2016
Easy and well taken care. All the staff were very accommodating.
Google+ Review
- May 16, 2016
Great service.
Yelp Review
- May 16, 2016
To say your staff is professional and smart is an understatement. I initially spoke with Maps Watkins to get the details of the truck we were interested in. I then spoke with Claude Cantin who gave me further details and helped us navigate the purchase. We live in Tucson, AZ. It was all handled by...
Great Dealership car is defective
- May 15, 2016
This is a great dealership and the repair dept and sales are Fantanstic. Unfortunately I made the mistake of getting one of the first new 2016 740's. There have been many kinks and issues. The dealer has bent backward to try and fix and accommodate the problems and make it right. As of even today...
Google+ Review
- May 14, 2016
Service department was prompt and provided excellent customer service.
Google+ Review
- May 14, 2016
Google+ Review
- May 14, 2016
Google+ Review
- May 14, 2016
Thank You!
- May 14, 2016
Great Experience and would recommend to a friend!!!!
Google+ Review
- May 14, 2016
Yes. Darren is great!
15,000 mile service
- May 13, 2016
Rusnak's never failing, always delightful, efficient and superb customer service displayed not only on my car, but to me, personally. I LOVE Rusnak and especially appreciate the professional and friendly attention I receive from Robert Hull and everyone with whom I come in contact at the...
Google+ Review
- May 12, 2016
Had a great experience purchasing my cpo BMW. Claude made sure to answer any questions we've had and that we are very satisfied with our new car. I would highly recommend both the dealership and Claude to my family and friends!!
Google+ Review
- May 12, 2016
Made my appt. online for a scheduled service. Arrived at the dealer, Russell Abravanel was my service rep. He was polite, efficient and got things set up for my car. He saw that I had a book and suggested an area where I could sit and read quietly, very nice. Car was done in about an hour and...
Google+ Review
- May 12, 2016
Great customer-focused dealership. Purchased our car through their Costco program - super low stress! Service seems to be very thoughtful as well.
BMW purchase
- May 12, 2016
We worked with Hamid who made the experience very pleasant and easy. we were satisfied with the time and attention we got. thank you to Hamid for being professional and kind.
Google+ Review
- May 10, 2016
The service was great. The work was completed on time, as promised.
Google+ Review
- May 10, 2016
Yelp Review
- May 10, 2016
My wife and I leased a new 328i yesterday at Rusnak the staff made the process clear and simple to understand. Mickey Belt is our sales Rep and he is knowledgeable and professional. My wife wanted specific colors and options, Mickey was able to locate the car for us and get it. When we came in to...
Yelp Review
- May 10, 2016
I had an very good experience when I sent my car in for a recall. The Service Consultant Art Simcox checked my car record and found I forgot to conduct a car maintenance, which may cause my car warranty. He then added this to the assigned work. In addition, the whole repairing process makes me feel...
Yelp Review
- May 09, 2016
Love the folks at Rusnak BMW, particularly my service rep, Art Simcox ... he qives me a quote and it's often less, and right on time or earlier. Great attention to detail and customer service! So much better than those folks in Calabasas!
Yelp Review
- May 09, 2016
Best place for servicing your car Russell is a great guy I use to be a costumer off Beverly Hills Bmw and they treat u horrible I been costumer for many years there I bought 6 cars over there but my next car is going to be at Rusnak Bmw because they know how to treat a costumer ask for Russell if u...
Drew Sebring
- May 09, 2016
Drew Sebring is the best - unfailingly courteous, highly knowledgeable and thoroughly efficient.
Google+ Review
- May 09, 2016
Outstanding customer service provided by Robert Hull ( service advisor ).
Google+ Review
- May 06, 2016
I had a wonderful experience with Jeff Kaltman. Top-notch BMW representative.
Google+ Review
- May 06, 2016
Great experience, thanks George , we all love the car!
Google+ Review
- May 06, 2016
Robert Hull is the best. He always takes such good care of me and makes sure that the service on my car is up to date. He makes me feel like a priority customer when I am sure he has so many other people to take care of.
Google+ Review
- May 06, 2016
Jeff Kaltman is terrific! Have worked with him for many years and highly recommend working with him without reservation!!!
Google+ Review
- May 06, 2016
Robert took great care of me!
Yelp Review
- May 06, 2016
One of the best experiences I have ever had with a car dealership Claude helped me get into the right car I highly recommend him in the purchase and when needing minor services Russell in the service department completely took care of my needs even when it came to taking a baby seat in and out of...
CarGurus Review
- May 06, 2016
Very professional - great deal - quick, easy, seamless experience. Roger is the man !!!!!
Dora Torres
- May 06, 2016
The experience was awesome , I will refer my family and friends
2016 X1 Lease
- May 05, 2016
I have leased a number of vehicles through Roger Carroll at Rusnak and continue to have an excellent experience. Roger is professional, knowledgeable and highly responsive. I would strongly recommend dealing with Roger for your next purchase or lease.
Excellent Experience
- May 05, 2016
I had been looking for a new 2016 328i for several months and was assisted throughout the process by Jeff and Darren of Rusnak. They helped me find the car I wanted after several test drives and made the buying process very easy. Will be purchasing again from Rusnak!
Google+ Review
- May 04, 2016
Update: They called me yesterday want me to bring my car back and take care of my car. I'm glad that my familiar Rusnak come back, it's still the one which is responsible, friendly and professional. Thank you Mr. Lemoine and Mr. Powell to make this thing right. I will give you guys 5 star as...
Google+ Review
- May 04, 2016
Excellent! Mark was very helpful throughout the process Pleasant, friendly, Made us comfortable Offered several options to work with Even after the sale, Mark was available and helpful He followed through, no matter how small the request And it was accomplished quickly, the resolution Made sure that...
Google+ Review
- May 04, 2016
RUSNAK BMW performs an excellent customer service. Especially, Renee Norris, who is very nice and friendly.
Service
- May 03, 2016
Mike Powell is Amazing ... Been coming there because of him.
Google+ Review
- May 02, 2016
My experience with Rusnak was very smooth and professional. I also highly recommend Mark Weisberg as a sales rep. He's a pro and doesn't pressure you. He will also work to make sure you're in the right vehicle for you with the right deal.
Google+ Review
- May 02, 2016
Rusnak BMW Thousand Oaks works very hard to meet or exceed service expectations. Their sales department is excellent as well. I would recommend.
Google+ Review
- May 02, 2016
Follow these steps below to get your best service experience ever. 1. Call Robert Hull at Rusnak BMW
Google+ Review
- May 02, 2016
Excellent customer service. Roger Carroll made the experience quick and easy.
Google+ Review
- May 02, 2016
The place to buy & service your BMW's.
Google+ Review
- May 02, 2016
Google+ Review
- May 02, 2016
335I Love It!!
- May 02, 2016
We had a great experience at Rusnak BMW, Jeff Kaltman was very helpful, professional and knowledgeable about the vehicle. No pressure kind of salesman. We love our BMW 335I, its comfortable, quick and very smooth. We will not only recommend the dealership but also Jeff Kaltman to friends and...
Love my I3
- May 02, 2016
Great Experience purchasing this car. Mickey was my salesman and he was great. Best experience buying a car I ever had..
A PLEASURE
- May 02, 2016
Dealing with Rusnak BMW is always a pleasure. Roger Carroll does a great job and takes care of his customer! It was a enjoyable experience.
Lease End Return
- May 01, 2016
Fernando was very helpful completing my lease end return inspection.
Google+ Review
- April 30, 2016
Outstanding customer service provided by Robert Hull ( service advisor ).
Google+ Review
- April 30, 2016
Been taking my car here for awhile, great service and great people!
Yelp Review
- April 29, 2016
I bought my car here. This place really makes you feel welcome! The person who sold me my car is "Maps" John "Maps" Watkins to be exact! I have to say he is very patient and knowledgeable. Anyone looking to join the BMW family, I would recommend Maps. It's been a few months and he still sends great...
Barbara Spear
- April 28, 2016
Excellent service. They were responsive to my problem from the phone call needing assistance with my battery. I was assisted with a car to drive and. Not charged for the service rendered. Everyone everyone was so nice and helpful.
Google+ Review
- April 28, 2016
Google+ Review
- April 28, 2016
For the past 12 years I have been bringing my cars to Rusnak BMW. The service here is top notch and how could you really expect any less with a team that includes honest and professional staff like (my) Service Advisor, Bob Martin and Tech, Tim Craft? I know my cars are always in good hands here and...
Service was great;
- April 28, 2016
Harlan is very knowledgeable and helpful. Did have minor issue: It took more than 20 minutes to get the car from the valet; every minute count when you are rushing to go to work.
Service Appointment
- April 27, 2016
I can't say enough, how exceptional Robert Hull, Service Advisor is. He goes far beyond to be incredibly helpful. I have had other Service Advisors in the past and none can compare to the knowledge, attention to detail and friendliness that Robert has. I will only go to Robert for my vehicles...
20,000 mile maintainance
- April 27, 2016
These guys especially Mike Powell are the best. I called to schedule an appt as they were calling me to let me know my car was ready for service. Mike got me in the same day in the afternoon, completed all work and replaced 2 tires and was able to pick it up in same day. I took my Audi in that day...
Google+ Review
- April 26, 2016
Rusnak BMW has always been super easy to deal with. We are able to make appointments online or over the phone. They work very quickly and when done always explain what was done to the car. Art, our rep who we always work with, is very responsive and makes the process easy.
Google+ Review
- April 26, 2016
Great experience! I got a fair price and delivery was flawless. Mor and Claude took great care to make sure it was a smooth transaction from start to finish.
Google+ Review
- April 26, 2016
This is the second BMW I have purchased from Rusnak. The sales person Drew, went above and beyond what I expected to make sure I was happy... And I am very satisfied.
Google+ Review
- April 26, 2016
Great service rep
- April 26, 2016
Russ was by far the best, most knowledgeable, and helpful service representative that I have dealt with at any dealership He should be recognized for his excellence
Yelp Review
- April 26, 2016
We just purchased our 4th BMW from Mark Weisburg. Always helps us get the deal we want. Gets us in and out quickly ! Thank you for your good service and we look forward to our Mastros dinner with you !!
Google+ Review
- April 24, 2016
We were traveling and had to replace run flat tire late on a Friday afternoon. Rusnak's service advisor Art took us right in and got us back on the road in a jiffy. Awesome crew! - Pat, San Diego, CA
Google+ Review
- April 24, 2016
Google+ Review
- April 24, 2016
I bought my very first BMW and am so glad I went to Rusnak. Ian, our salesmen, was attentive to our needs and was great to work with, he made sure we knew everything about the car and treated us very well. Overall our experience was awesome and I highly recommend Rusnak BMW of Thousand Oaks.
Google+ Review
- April 24, 2016
Update: They called me yesterday want me to bring my car back and take care of my car. I'm glad that my familiar Rusnak come back, it's still the one which is responsible, friendly and professional. Thank you Mr. Lemoine and Mr. Powell to make this thing right. I will give you guys 5 star as...
Google+ Review
- April 24, 2016
Buyer
- April 23, 2016
I am 84 years old and have been buyiing cars since the age of 16. I have never had and experience equal to that of buying a vehicle from Rusnak in Westlake. They went out of their way to accommodate me, and to assist me in closing on the vehicle I had selected initially on line. The personnel were...
A very nice experience
- April 23, 2016
Darren Evans (the salesman) and Blake (the man who walked me through the car) were incredibly helpful, nice to work with, understanding and knowledgeable. The whole experience was one of the best car-buying experiences i've had in 40+ years of buying cars. I would definitely go back to them for...
Great Service
- April 23, 2016
Bob was awesome, he was with me entirely the whole day helping me decide on the right vehicle for me, great customer service, would absolutely recommend him to anyone looking for a BMW.
Perfection with kindness!
- April 22, 2016
Got me in and out in a hour and a half, with a fabulous car wash!
First service
- April 22, 2016
Everything was on time and whole process was very pleasant
Service and recalls
- April 22, 2016
The dealership when I bought my car to the servicing of the car they have been professional, friendly and courteous! 10 gold stars!
Yelp Review
- April 21, 2016
With confidence, I can say that Rusnak BMW is the greatest dealership in Southern California. In the process of buying, I had visited all the official dealerships in the area and no one could compare with Rusnak's level of inventory and professionalism. Drew Sebring did an excellent job of helping...
CarGurus Review
- April 21, 2016
I have worked with many dealerships over the past few years. Rusnak was by the best from start to finish. They actually meant what they said, followed up, and made the car purchase a pleasant experience. I would highly recommend them to anyone!! Ask for Claude Cantin.
Google+ Review
- April 20, 2016
Google+ Review
- April 20, 2016
Excellent! Short wait time and prompt service. Robert is the best!
Google+ Review
- April 20, 2016
I work with Bob Martin he always gives me excellent service
Google+ Review
- April 18, 2016
Google+ Review
- April 18, 2016
Google+ Review
- April 18, 2016
Great!!! Roger was the best. Honest and caring. If you want the best car buying experiance see Roger.
Google+ Review
- April 18, 2016
Google+ Review
- April 18, 2016
CarGurus Review
- April 17, 2016
Excellent customer service
Google+ Review
- April 16, 2016
Google+ Review
- April 16, 2016
Google+ Review
- April 16, 2016
Google+ Review
- April 15, 2016
Pros: Good people , They have reasonably good deal :) George helped me out in a professional way and gave all the required information. Definitely recommended this dealership. Cons: No extra perks though. Thank you Ritesh Deshmukh
Yelp Review
- April 14, 2016
Roger was very patient with us, even though we arrived 1/2 before closing... We closed the deal about 2 1/2 hours after they close.. Great customer service..
Yelp Review
- April 13, 2016
Update: They called me yesterday want me to bring my car back and take care of my car. I'm glad that my familiar Rusnak come back, it's still the one which is responsible, friendly and professional. Thank you Mr. Lemoine and Mr. Powell to make this thing right. I will give you guys 5 star as normal,...
Google+ Review
- April 10, 2016
I could not have been happier with the service I was provided at Rusnak, and specifically Hamid Mafi. I relocated from New York City and the amount of time Hamid spent through my relocation and purchase of my new 4 Series was incredible. I'd recommend Rusnak and working with Hamid to anyone.
Google+ Review
- April 10, 2016
Google+ Review
- April 10, 2016
BMW 428i 2016
- April 10, 2016
Best customer service ever. Friendly, helpful and will recommend you. I'm so happy with my new ride. Thank you Drew. I'll be back. :)
Service for Engine Issue
- April 10, 2016
Very helpful service and great staff. Art took wonderful care of us and is really the best. Definitely would recommend getting your vehicle serviced here
Yelp Review
- April 10, 2016
Great dealership go pay Andrew a visit. Very knowledgeable, patient, and not pushy. He is the type of salesman all dealerships should have. Wish they were closer.. If bh had more people like this around they would probably still actually be located in bh.
Excellent Service review
- April 10, 2016
From the initial phone call requesting service until the conclusion of the service and I drove out, everything was Outstanding. Art took the time to explain all that was done and why. When the car was delivered, the cleanest of any car wash I've ever had; almost like a detail, more than a...
First Service
- April 10, 2016
I'm very pleased with my first service of my 2015 BMW 328i! It was complete in less than an hour! The staff I interacted with was extremely pleasant and efficient. Robert Hull was very professional and friendly. Thank you!
RE: PURCHASE OF OUR BMW - X3 FROM RUSNAK
- April 09, 2016
GREAT EXPERIENCE BUYING A BMW at RUSNAK ... MODERN FACILITIES, GREAT STAFF THAT REALLY CARE ABOUT THEIR CUSTOMERS .... OUR SALES CLIENT CONSULTANT EVEN WENT THE EXTRA WAYS TO SECURE THE SUV THAT WE WANTED .... YEHEY !!!! THANK YOU - THANK YOU RUSNAK .................
Google+ Review
- April 09, 2016
Rusnak BMW Westlake is, as always, the absolute best in professionalism and care. Tim Craft and Robert Hull, aside from being good friends, are fantastic to work with and take care of my car as if it were their own. I would not trust my vehicle to any other dealership, especially since I bought...
Google+ Review
- April 09, 2016
Sush great experience , Robert in service was great and he promised to keep me posted as soon as he figure out what's going on with my car and 2 hours later I got a call from him to keep me updated , also they gave me a loaner car and all the process was seamless and smooth , even when I needed to...
Google+ Review
- April 09, 2016
Rusnak Service
- April 07, 2016
Harlan Sacks is a very knowledgeable and kind advisor, any time I need anything done he is very helpful and efficient. Highly recommend.
Google+ Review
- April 04, 2016
This is my third car from Roger Caroll, the Internet Manager at Rusnak BMW. Roger is very professional, helpful and understanding what's the customer need and will definitely recommand him to all of my friends.
Google+ Review
- April 03, 2016
Scott Smith was a professional in all aspects of my purchase. I have purchased multiple vehicles in the past and won't go to another BMW dealership because of Scott's extensive knowledge of BMW vehicles and his relationship building skills. Thanks for the help Scott!!
CarGurus Review
- April 03, 2016
Good dealer.
Google+ Review
- March 31, 2016
Google+ Review
- March 31, 2016
Harlon was terrific. Rusnak is honest and reliable.
Google+ Review
- March 31, 2016
Step 1: Find Jeff Step 2: Buy Car
Google+ Review
- March 31, 2016
Excellent experience, excellent people, by people I mean Roger Carroll.From selection to ordering to delivery, all out standing, and of course the car itself is fantastic best BMW ever!!
Google+ Review
- March 31, 2016
I special ordered a M3 with Roger Carrol at Rusnak. It was easily the best car buying experience my wife and I have ever had. Roger was a straight up person to deal with, everything went exactly the way he told us it would. Based on that experience alone I would come back to Roger again for another...
Yelp Review
- March 31, 2016
Very helpful people, and generally good at their jobs. This is somewhat rare in the car dealer industry. There is a reason these folks generally get great reviews - they work at it and have their heads on stragith.I had been looking for an X1, used, for some time, and finally decided it was easier...
Excellent Customer Experience!!
- March 31, 2016
Scott Smith was a professional in all aspects of my purchase. I have purchased multiple vehicles in the past and won't go to another BMW dealership because of Scott's extensive knowledge of BMW vehicles and his relationship building skills. Thanks for the help Scott!!
Great Experience!
- March 31, 2016
I was helped immediately and with extreme professionalism. Jeff explained every feature of the car, and helped me order exactly what I needed. I was given an accurate ETA for my order and kept informed of its progress. Excellent experience!
Incredible service!
- March 30, 2016
I was so pleased with the service and really appreciated you loaning me a car as an i3 driver for a weekend road trip. I definitely plan to take advantage of this in the future and will have all of my services done at Rusnak.
Bob Rosenfarb review
- March 30, 2016
This is my second 535 from Rusnak BMW. I deal with Rusnak for one reason, Roger Carrol! He is a pleasure to deal with. He is honest, professional and works really hard to make the buying experience positive. I would lease another car from him any time and would highly recommend him to friends and...
Courteous and professional
- March 30, 2016
I wen't in to Rusnak as a new BMW owner and all my questions and concerns were answered. Thank you Renee! High end coffee machine, pastries and a friendly staff. What more can you ask for. Only issue I noticed on my way home was a long sooty black mark on my beige passenger seat. Next time I will...
Google+ Review
- March 28, 2016
The easiest transaction I have made with a car and I had over 20!
Google+ Review
- March 25, 2016
We had a wonderful experience here! Shane Azari was very helpful and took care of all our needs. I highly recommend Rusnak BMW. Very friendly and courteous staff. Buy your next BMW here!!!
Google+ Review
- March 25, 2016
Google+ Review
- March 25, 2016
Google+ Review
- March 25, 2016
Very prompt and friendly
Google+ Review
- March 25, 2016
Google+ Review
- March 25, 2016
Great dealer to buy a BMW from and also get service.
BMW 328d Purchase
- March 25, 2016
The ordering process was quick and painless. Jeff Kaltman kept me informed every step of the way, from ordering, through production, when shipped, in which vessel, and how to track it. I tracked my car (in the ship) go across the Atlantic and watched it go through the Panama Canal. It was delivered...
Recent Service at Rusnak BMW
- March 25, 2016
Robert was amazing as he was welcoming, intuitive, sensitive to customer budget restrictions, and most importantly knows his BMWs. So I guess I have a new best friend! Thank you Robert for your customer care.
Service
- March 25, 2016
Mike Powell has been my service advisor for a few years and has always been professional and friendly. My latest visit was similar to all the others, in a word great. Thanks to Mike.
Great attention from the sales, finance and service staff.
- March 25, 2016
The attention we got from our sales advisor was great. He was extremely knowledgeable and found out information that he didn't know quickly. He showed us some special deals on demos and executive cars and compared them with what we could get new.
535i lease
- March 25, 2016
Great job on taking care of my new 535i lease. Very professional and a smooth process.
Refreshing car buying experience.
- March 24, 2016
We have been to this dealership in the past and have been completely turned off by the level of competition between the sales reps. This visit was the opposite of that. Richard Johnson was with us from start to finish. Nobody tried to step on his toes and nobody tried to whisper in our ear. We...
Yelp Review
- March 24, 2016
Drew at Rusnak BMW was Great. He went through all the details before placing the order for us for a new X5. The car arrived on time and he had everything set up at the dealership before we arrived. There were no surprises and everything was as promised. It was a very pleasant experience and a great...
Google+ Review
- March 23, 2016
The easiest transaction I have made with a car and I had over 20!
Google+ Review
- March 23, 2016
Google+ Review
- October 30, 2015
Google+ Review
- July 09, 2013
Jeff Kaltman is amazing to work with. No deception; trustworthy & honest. Gets you the information promptly. Is able to find what you want for your price range. Emails you back right away; doesn't not harass you by phone like others dealers do. I have purchased two cars from him & both times he sent...