Cars.com Review
- September 24, 2025
I had a very disappointing experience at Mercedes- Benz of Sarasota, Florida. From the beginning the communication was poor and promises were not followed through. I expected a higher level of service from a Mercedes dealership, but instead I encountered misleading information, delays, not...
Dealer Replied: Hi Marilyn, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (941) 275-1293 to discuss what we can do to help.
Cars.com Review
- August 27, 2025
Worst car buying experience ever. Vehicle was Damaged and the dealer didn’t disclose it. They also took forever to get the sale finalized. And it was a cash sale! Buy with caution.
Dealer Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Sarasota. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (941) 275-1293 to discuss what we can do to help.
Cars.com Review
- August 18, 2025
Always responds to request for service...very professional staff.. Kudos to Randi for getting job done...always calls with updates.
Dealer Replied: Hi Biglan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Cars.com Review
- August 17, 2025
Always a great experience - everyone is very professional. Comfortable waiting area. They keep you up date on your vehicle status.
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 16, 2025
My sales consultant, David Anthony was absolutely amazing. He was so knowledgeable on Mercedes, showed and taught me all of the features in the car and kept really nice company throughout the process. Cannot recommend him enough!!
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Cars.com Review
- August 16, 2025
Excellent customer service. Isaac was patient and listened to what I was looking for in a car.
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- August 16, 2025
Its a wonderful dealership,Fantastic staff, and their customers service ,both before purchasing and after.
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 09, 2025
Mercedes Benz of Sarasota is terrific, great service and exceptional treatment. They have the best manager who sincerely cares and Lisa Gillespie, my service person is incredible. She always helps and goes above and beyond. This facility is immaculate and offers a comfortable and pleasant place to...
Consumer Replied: Thank you
Cars.com Review
- August 09, 2025
The purchase on line went very smoothly from start to finish This was first time purchasing on line, everyone was very patient with me. I am ver happy with the car.
Dealer Replied: Hello Connie, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- August 06, 2025
The communication between myself and my advisor while my car was being serviced was very efficient. I thought that the service was amazing and very fair. I took my car in for a diagnostic and it took the mechanics a quick look under the hood to figure it out. I wasn't charged the diagnostic fee...
Dealer Replied: Hi, we appreciate you taking the time to leave us a response! Feel free to stop by if you ever need any more help.
Cars.com Review
- July 19, 2025
Donna was very helpful. We had a few set backs, but Donna was very determined to make it right. And she DID! Thank you for your guidance.
Dealer Replied: Hi Debra, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Sarasota. Drive safe, and we'll see you on the road.
Cars.com Review
- July 17, 2025
The process of car buying with Bobby and Troy Hill was smooth. They are both professional and amazing. They are too helpful and made the process too easy.
Dealer Replied: Hi Jinky, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Cars.com Review
- July 14, 2025
I had the pleasure of working with Bryan Neitz. Bryan was welcoming, professional, and incredibly knowledgeable. He took the time to understand exactly what I was looking for and made sure every detail was handled with care. He was responsive to all my questions, patient with my decision-making,...
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 11, 2025
Easiest auto buying experience ever. Sales staff were knowledgeable helpful and experienced. Finance team, likewise were knowledgeable professional and experienced. All in all a good experience.
Dealer Replied: Hi Arthur, thank you for taking the time to leave a review for us at Mercedes-Benz of Sarasota. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- July 11, 2025
Their communication sucks , they don?t even have communication between them. The sales rep told me we will go through my bank, he ran my credit few times with different banks which wasn?t the deal.
Dealer Replied: Hi Nicolas, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (941) 275-1293. We hope to hear from you.
Cars.com Review
- July 10, 2025
Phenomenal professionalism !! Could not have imagined being so thoughtful and thorough in treating a first time customer!! My car was screened, a repair explanation provided and I couldn?t be happier ..
Dealer Replied: Tom, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Sarasota. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- July 09, 2025
Great Mercedes Benz dealership. They had the vehicle in stock that we were looking as a CPO. It was an excellent value. We closed the dealer with a trade-in and took delivery with 24-hours. Very welcoming and professional staff.
Dealer Replied: John, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Sarasota. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- July 09, 2025
The negotiation process when buying a car can always be challenging, but Feliza and Jayson were very professional through it all. I want to sincerely say thank you for everything. We love the car, and look forward to a long lasting relationship with the Mercedes dealership in Sarasota, FL.
Dealer Replied: Elizabeth, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Sarasota. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- July 09, 2025
The salesman Kade was the only good thing. The car was dirty, not waxed, 5 year old tires and had black goop on the driver hand controls. The finance manager was a bit sleazy (you know the type). The sales manager belonged on a used kia lot. Extremely underwhelming for MERCEDES BENZ
Dealer Replied: Mitch, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (941) 275-1293 to discuss what we can do to help.
Cars.com Review
- July 08, 2025
Bought a 2024 with 1300 miles, when picked up tank less than half full, at home I found a missing cover to an access hole under drivers floor mat, the hole was about 1 inch by 2 inches also tires were under inflated, when I called about the cover for the access hole I was told that they had no parts...
Dealer Replied: Ronald, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (941) 275-1293 to discuss what we can do to help.
Cars.com Review
- July 08, 2025
Great overall experience from everyone, our salesman Bryan was wonderful to deal with and will be recommending him to our friends and family. Thanks for making our purchase go smoothly.
Dealer Replied: Julie, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Sarasota. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- June 23, 2025
Exceptional all the way around. The entire staff goes above and beyond to make the customer/client feel confident in the choice to purchase and/or service with them!
Dealer Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- June 18, 2025
2012 corvette. 1st of all they said the car was inspected. It seems like they just checked the boxes. I took it to a local chevy dealer and it had problems. The harmonic balancer was wobbling and causing stress on the crankshaft and all pullies and accessories. The brake fluild had water in it....
Dealer Replied: Hi David, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (941) 275-1293 to discuss what we can do to help.
Cars.com Review
- June 10, 2025
Peter answered all my questions and gave me more information on the process. It was a pleasure to do business with the dealership and personnel.
Dealer Replied: Hello Patrick, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Sarasota. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 07, 2025
Excellent staff and service. Donna is our advisor love her. CJ our sales rep, love him and James did an awesome job handling our lease set up, and we love him too!
Dealer Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- June 04, 2025
Kade and Dominic in the sales department made the process very pleasant and great. I will definitely consider doing business with them in the future.
Dealer Replied: Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Sarasota! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- May 30, 2025
I recently purchased a used vehicle from Mercedes of Sarasota. Let me start by saying that this isn't somewhere that I would normally be looking for a vehicle. Most vehicles there are way above my price point. They just happened to get a trade-in vehicle that met our needs and our price range. ...
Dealer Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- May 26, 2025
From our 1st call inquiring about a car we saw online to driving back home with our new to us used car -excellent service. Dominic was awesome and everyone involved.
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 21, 2025
Excellent and professional service. Outstanding service advisor Lawrence kept me posted as issues were addressed. He was knowledgeable and detail oriented. Very clean and first class facility.
Dealer Replied: Hi Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- May 21, 2025
No response whatsoever to my request via the Cars.com app. It seems unlikely that this dealership has a genuine interest in service.
Dealer Replied: Hi Eduardo, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (941) 275-1293 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Cars.com Review
- May 14, 2025
Visitar Mercedes-benz Sarasota fue mi mejor opción. Me sentí como si estuviese en mi casa. Las atenciones fueron de 1ra me dieron un trato super bueno.. Valió la pena 3 hora de trayecto del sur de La Florida hacia ellos. Nunca fue tan fácil obtener un vehículo hasta que llegue a Mercedes-benz...
Dealer Replied: Hola Miguel, ¡muchas gracias por tus comentarios positivos sobre Mercedes-Benz de Sarasota! Si necesitas algo más, no dudes en llamarnos o visitarnos. ¡Que tengas un buen día!
Cars.com Review
- May 14, 2025
We are very happy with the whole process. The level of professionalism is there. We had an issue with the car, but they were more than gracious to resolve it. SPECIAL THANKS to Bobby Carr in Sarasota, and Bryan Fernandez in wesley Chapel. We cannot thank you enough. Keep the good work.
Dealer Replied: We are pleased to hear you had such a positive experience with us, Victor! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 03, 2025
Eden’s our salesman was top notch. Worked very hard on my behalf to get most everything I wanted and then some. Friendly, knowledgeable and ethical. If you’re serious about buying a Mercedes, go see Edens
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Sarasota. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- April 25, 2025
After I bought the 2023 Cadillac Escalade I was contacted by the salesman William Zimmerman to find out about the car and my experience with the dealership. I informed him that the car was running great but something that I noticed later was that the right passenger vertical headlight was cracked in...
Cars.com Review
- April 19, 2025
The Service Representatives are professional and good about communicating. It's been a pleasure working with them.
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you.
Cars.com Review
- April 16, 2025
For context, I currently own 4 M-B vehicles and have owned at least 1M-B vehicle for 50+ years. Last year I bought a new 2024 AMG EQE?it is nice, pretty and a pleasure to drive; however, the fit and finish has not been up to M-B standards, imo. We had to have the entire dashboard realigned. It has...
Dealer Replied: Hello Ronald, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 15, 2025
Excellent customer service with Kehan Barkhuizen very professional help me to get the right car for my needs.
Dealer Replied: Hello Alberto, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Cars.com Review
- April 10, 2025
CJ and Stephen were amazing to work with! Friendly, knowledgeable, super efficient and excellent customer service. I came in on a Friday night and left 2 hours later with my dream car. I had a trade in as well, and they made the entire process super easy. I'd highly recommend paying CJ a visit...
Dealer Replied: We appreciate you taking the time to leave us a response, Amanda! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- April 09, 2025
Brought my new Mercedes E-Class in for annual service and I couldn't be more impressed with the quality of service and the professionalism of everyone. My Service advisor was Randi and I was welcomed and treated as if I was the most important customer. I actually purchased my Mercedes from...
Dealer Replied: Hello Frank, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Sarasota. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- April 09, 2025
We ordered a new GLE 450 , and during the manufacturing process, our original salesman left the dealership. We were turned over to Bill Zimmerman , who was excemplary in all aspects. He was prompt, curious and provide excellent guidance as we reviewed all the features of the new GLE.
Consumer Replied: We ordered a new GLE 450 , and during the manufacturing process, our original salesman left the dealership. We were turned over to Bill Zimmerman , who was excemplary in all aspects. He was prompt, curious and provide excellent guidance as we reviewed all the features of the new GLE.
Cars.com Review
- March 21, 2025
Pleasant and efficient process. Knowledgable team. Available to answer all questions. Attractive and clean and appealing facility . Showroom with diverse assortment of cars to look at .1
Dealer Replied: Hello Mark, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- March 18, 2025
Mercedes-benz that should mean something in the luxury car department I don't think some of the employees see it as world class they need to do a 2 day training session that would let the employees know we be the very best in customer service even the smallest of things that makes a custom feels...
Dealer Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (941) 275-1293 to discuss what we can do to help.
Cars.com Review
- March 13, 2025
CJ was amazing!! My first Benz and I’m in love! A forever client . I’ll be back to see CJ again thank you for the amazing experience!!!
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Cars.com Review
- March 02, 2025
This was a very clean Mercedes dealership, knowledgeable of the vehicles, no pressure sales, made sure I was comfortable with my purchase before leaving the dealership
Dealer Replied: Hello Rodney, thank you for sharing your positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- March 01, 2025
Vincent was very professional. Knowledgeable, polite and respectful. I very much appreciated how everything was handled. I strongly recommend this dealership for all your service needs.
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Cars.com Review
- February 21, 2025
Was able to get right in to test drive the car I was looking at. Process was very easy
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- February 15, 2025
Kevin White was great. He is the only reason we purchased a Mecedes from Auto Nation
Consumer Replied: If I need help i will definitely call Kevin. He's the best
Cars.com Review
- January 29, 2025
We've bought from MB of Sarasota in the past and our current experience did not disappoint. Our salesperson, Tucker Kittle, is the best. He's knowledgeable, thorough and does a great job of taking care of his customers. Future purchases will be made through Tucker.
Dealer Replied: Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- January 23, 2025
I was warmly welcomed when I entered the showroom and was quickly introduced to a salesman. I was treated with respect throughout the process and was very pleased with my experience.
Dealer Replied: We are pleased to hear you had such a positive experience with us, Darlah! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 11, 2025
Response from the owner Replied: Hello, thanks for leaving us a great review! And thanks for choosing Mercedes-Benz of Sarasota! Best regards!
Google Review
- January 10, 2025
Just bought my Alfra Romeo Giulia from here and Brian N was very helpful and honest. He made the process easy
Response from the owner Replied: Hi Javier, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 09, 2025
Walked in on a weekday looking to see a e350 wagon in person before making any final decisions on a new vehicle and was greeted within a minute or two of walking around. However, when asked to see if they had any on lot they then asked our price range. When saying we just wanted to look at one and...
Response from the owner Replied: Hi Kayla, thank you for bringing this matter to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (941) 275-1293 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- January 08, 2025
I stopped in without an appointment to look at a few of the smaller SUV's with no intention of buying yet. Craig Antonucci asked if I had been helped and said he would be over. He was friendly and took the time to show me several models and answered all my questions. I found a black 2021 CPO...
Response from the owner Replied: Hi Brooke, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Sarasota. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- January 03, 2025
Our buying experience with Kurt R along with Jamie, Sales Manager was incredible from start to finish. We purchased a vehicle from another MB dealer in NC and they didn’t come close to the experience we had with MB of Sarasota. The dealership is beautifully appointed, we were never rushed nor...
Response from the owner Replied: Hi, we are pleased to hear you had a positive experience with us, Elaine! We appreciate your recommendation of Mercedes-Benz of Sarasota and we hope to be of service again in the future.
Cars.com Review
- January 02, 2025
First class experience from start to finish. We were casually just looking but the team at this dealership led by Kurt was so impressive we bought a new car. I highly recommend the MB of Sarasota!
Dealer Replied: Hello, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- January 02, 2025
First class experience from start to finish. We were casually just looking but the team at this dealership led by Kurt was so impressive we bought a new car. I highly recommend the MB of Sarasota!
Dealer Replied: Hello, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- December 27, 2024
I recently had a very disappointing experience with Sami from Sarasota Mercedes. I had been in contact with him regarding a GLS 580, and after several inquiries, I was never informed that the car had already been sold. Despite my genuine interest and repeated requests for updates, there was a total...
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (941) 275-1293 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Cars.com Review
- December 27, 2024
I recently had a very disappointing experience with Sami from Sarasota Mercedes. I had been in contact with him regarding a GLS 580, and after several inquiries, I was never informed that the car had already been sold. Despite my genuine interest and repeated requests for updates, there was a total...
Dealer Replied: Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (941) 275-1293 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- December 27, 2024
I recently had a very disappointing experience with Sami from Sarasota Mercedes. I had been in contact with him regarding a GLS 580, and after several inquiries, I was never informed that the car had already been sold. Despite my genuine interest and repeated requests for updates, there was a total...
Dealer Replied: Hi Teris, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (941) 275-1293 to discuss what we can do to help.
Cars.com Review
- December 27, 2024
I recently had a very disappointing experience with Sami from Sarasota Mercedes. I had been in contact with him regarding a GLS 580, and after several inquiries, I was never informed that the car had already been sold. Despite my genuine interest and repeated requests for updates, there was a total...
Dealer Replied: Hi Teris, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (941) 275-1293 to discuss what we can do to help.
Google Review
- December 21, 2024
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- December 19, 2024
Biggest crooks around..I called them for a price on the tail lights they quoted me $380 each side So $760 for both...And that was a wholesale price through a business that I was quoted...I Ordered directly from Mercedes-Benz dealer that sells on Amazon one side was 215 the other side was 220 So it...
Response from the owner Replied: Hi Hunter, thank you for taking the time to leave us your honest feedback. If you are willing, please call our General Manager at (941) 275-1293 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- December 18, 2024
Easy to make appointment just one day in advance and quick attention to receive the car. Car was checked and fixed in one day.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Juan! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 14, 2024
Awesome: from Sales through Purchase, everyone I worked with was great. I purchased my 4th Benz & as always, am happy with my decision.
Response from the owner Replied: Hi Lexi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 11, 2024
Go and see Cam!! He’s the best sales guy out there. We came in today to look at cars not thinking we’d walk out the door with one but with great customer service we couldn’t resist. Cam was so helpful and patient. Everyone else was wonderful too and so helpful! The workers here are so friendly. Best...
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 10, 2024
Good, friendly service from all personnel. Mercedes-Benz of Sarasota is with you every step of the way during the purchase of car to the future service,
Dealer Replied: We are pleased to hear you had such a positive experience with us, Barbara! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 07, 2024
I have been going to MB Sarasota for 8 years and today it stops. I have bought a GLK and GLB through them and have never once taken the vehicle to any outside shop to have it repaired. That changed when I needed a simple A service.I had my GLK scheduled and I took it in, a day later they complained...
Response from the owner Replied: Hi Chaitanya, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- December 06, 2024
Donna Knight in service is by far one of the companies greatest assets. Above and beyond customer service and amazing communication! Service on my 2015 GLK was perfect!
Response from the owner Replied: Hi Wolfie, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Sarasota! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 05, 2024
Overall the experience was good. However, my comments are that it really took a long time to complete the transactions due to a lack of staff and also the briefing on the new vehicle was limited.
Response from the owner Replied: Hi Chris, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (941) 275-1293 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- December 04, 2024
great sales and auto
Response from the owner Replied: Hi Gerald, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 03, 2024
Horrible horrible horrible! Just know when purchasing your vehicle from here get everything situated before leaving. Once you leave this location they won’t help you work anything they only care about making the sale. I bought a vehicle that had scratches on it and they were supposed to send me a...
Response from the owner Replied: Hi Britney, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- December 02, 2024
Response from the owner Replied: We are sad to see this low star-rating. Please know that we are always available to speak with you, as we take our reviews seriously, and would like to work with you to resolve any issues there may be. Please contact us at (941) 275-1293. We look forward to hearing from you soon. Have a great day.
Google Review
- November 30, 2024
Peter Bolduc worked hard to get us the Mercedes we wanted. He was very knowledgeable and professional
Response from the owner Replied: Hello Michele, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 29, 2024
Response from the owner Replied: Hi Glenn, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Sarasota. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 28, 2024
I did not have a very good experience. I felt like my service advisor was not very helpful and honestly a bit rude. I felt like I was overcharged on something rhat should have been covered on a recall.
Response from the owner Replied: Hi Kelly, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (941) 275-1293 to discuss what we can do to help.
Google Review
- November 28, 2024
I want to thank Jim Lally for an exceptional experience selling my vehicle to the dealership. The price offered was fair, based on my research, and the transaction was professional and hassle free. Thanks Jim.
Response from the owner Replied: Hi Dennis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- November 28, 2024
Great atmosphere, the service was great. The place was clean.
Response from the owner Replied: Hi Kevin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 28, 2024
This was a very unpleasant experience. I called to verify the hours of operation and if I needed an appointment to look at a vehicle on-site. ^^^^NOTE DO NOT GO IF YOU DO NOT HAVE AN APPOINTMENT PERIOD.We walked in to get some help, one person walked by asking if we had been helped, no we had not...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (941) 275-1293. We hope to hear from you.
Google Review
- November 25, 2024
This is my third CPO; I lost my last one in the Helene hurricane. Unfortunately, my dealership did not have what I was looking for. So, I took an hour Uber ride to Sarasota and this was the absolute worst buying experience I have ever had. I was at the dealership for 8 hours, they offer no...
Response from the owner Replied: Hello Marnie, we are deeply disappointed by your experience at Mercedes-Benz of Sarasota. If you'd like, please contact our General Manager at (941) 275-1293. We'd appreciate the chance to make your experience a positive one.
Google Review
- November 22, 2024
Buying a new car was made nice and smooth with Alfredo! Then Cade came in and finished the deal! Great work by both of them!
Response from the owner Replied: Hello Michael, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 21, 2024
We sold our old car to Autonation at Mecedes Benz of Sarasota. Jim Lally handled all the paperworks/services and made it an easy process. He is very nice and pleasant. It is a pleasure doing business with him.
Response from the owner Replied: Hello, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- November 21, 2024
Our Experience could not have been worse!! From the moment we arrived to look at the vehicle - until trying to set up service for work that had not been completed - this is hands down the worst dealership I have ever worked with! Arrived for a scheduled appt to take delivery - car was not ready,...
Response from the owner Replied: Hi Heather, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (941) 275-1293 to discuss what we can do to help.
Google Review
- November 21, 2024
I tried again to have my S63 AMG services at Mercedes of Sarasota even though, I already knew they way over charge for everything,But since I had an invoice from another certified Mercedes mechanic I wanted to get a comparison, and like I thought, Mercedes of Sarasota wants to charge me almost $4k...
Cars.com Review
- November 20, 2024
Trying to buy a used car there, they don’t accept anyone’s financing but there own, and wont even call me back on the financing I applied for at their dealership
Dealer Replied: Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- November 19, 2024
Sales and car was great,BUT the heavy pressure to buy the extended warranty was too much .Really turned me off to the dealership.
Response from the owner Replied: Hi Donald, thank you for taking the time to leave us feedback. Here at Mercedes-Benz of Sarasota, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (941) 275-1293 to discuss ways we can better serve you in the future.
Google Review
- November 17, 2024
Response from the owner Replied: Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Google Review
- November 15, 2024
Sami Kahn is the best car salesman I have ever met. Honest, well mannered, and happy to help he is a pleasure to work with. Ask for him if you car shop here
Response from the owner Replied: Hello Sharon, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Sarasota. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 14, 2024
Response from the owner Replied: Hi, we are honored to have earned so many stars! Have a wonderful week!
Google Review
- November 09, 2024
It was my first time with this location, so I can't tell a lot, but it was OK. Nice staff, fast service, fixed issue.
Response from the owner Replied: Hi Ana, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Sarasota! Drive safe, and we'll see you on the road.
Google Review
- November 03, 2024
Mercedes-Benz of Sarasota lives up to the brand recognition of elite quality. In these days it's rare for someone to go beyond my expectations. However Donna was the most patient and professional person I've met in years. Long story short my credit card refused to allow the charges. I had to make...
Response from the owner Replied: Hi Steven, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 01, 2024
Hmm? This place has lost its edge....with new ownership..... corporate feel now.... been to much better Mercedes dealerships who care more about your satisfaction. Poorly trained employees here.
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (941) 275-1293. We'd appreciate the chance to make your experience a positive one.
Google Review
- October 30, 2024
What a great sales experience. Sami Kahn was absolutely an amazingly good guy, made me a great deal, was a helpful as can be, and made buying a car an excellent all-around experience!!!
Response from the owner Replied: Hi Jim, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- October 27, 2024
It was my first time there ever this past Saturday. Went in for an oil change, and Vincent took care of me very well. The place was clean and it has friendly staff.
Response from the owner Replied: Hello Jimmy, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 21, 2024
Easy to schedule, Service Adviser (Brett) was friendly, very professional and communicative. I find the whole staff there to be friendly and courteous. The mechanic (don't remember his name) supported his service recommendations with a video, including close up pictures of areas of concern. Very...
Response from the owner Replied: Hello Thomas, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 20, 2024
I am very pleased with my newly leased Mercedes Benz CLA-250. The service and professionalism that I received throughout the process was excellent. Shaun Mathis was so kind and helpful making it a great experience from start to finish. Your knowledge made the sale flawless and I appreciate it. Its...
Response from the owner Replied: Hello Blanca, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 19, 2024
My wife & I were visiting from out of town & just as we were about to get onto I-75 to head back home, my GLS suddenly loses pressure in 1 of its tires.We headed straight to Mercedes-Benz of Sarasota, where it was confirmed that I got a screw in the affected tire.My wife & I got paired up with...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 19, 2024
Not very friendly place
Response from the owner Replied: Hello Wojciech, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (941) 275-1293 to discuss what we can do to help.
Google Review
- October 15, 2024
Response from the owner Replied: Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!
Google Review
- October 07, 2024
Overall excellent experience. Bill Zimmerman could not have been more patient or informative. He is an excellent representative of Mercedes-Benz of Sarasota.
Response from the owner Replied: We appreciate you taking the time to leave us a response, Michael! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 04, 2024
Called on a Wednesday for a tire change on a 2024 GLE. Service says “no problem bring it in on Saturday” 2 hours after we drop it off - they text a video and tell us they need to order a tire. None in stock. Will be in on Monday.After begging and pleading they give us an electric (go cart)loaner....
Response from the owner Replied: Hi William, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (941) 275-1293. We'd appreciate the chance to make your experience a positive one.
Google Review
- October 04, 2024
Response from the owner Replied: Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!