DealerRater Review
- July 18, 2019
Left by Jfish
Mike was truly wonderful to work with - he was extremely patient as I did not know what I wanted - made sure that I understood all the details
Google Review
- July 17, 2019
Left by David Joseph
Google Review
- July 16, 2019
Left by Joanne Diamond
The staff are always pleasant and helpful. This was a big factor in getting my 2nd Audi.Love my car and love everyone at Biener.Shout out to Jonathan, always goes the extra mile
Response from the owner Replied: Thank you!!!
DealerRater Review
- July 16, 2019
Left by Gmanli1643
Made the service visit a pleasurable one. Look forward to returning again soon. Matt is a terrific employee. Don't ever let him get away from you.
DealerRater Review
- July 15, 2019
Left by Cyn
My first car was an Audi 5000 and before my Q5 I had an A4 back in 2007. I missed the safe and secure feeling of driving an Audi and when I decided to get one I went back to Biener. Marc Rubin the sales associate I worked with 12 years ago was there and we worked together to get want I needed. He...
Biener Audi Replied: Welcome back! We're glad you're happy with the experience and new car. Thank you!
Google Review
- July 15, 2019
Left by Daniel Cavallo
Great service! Great service advisors!!
Response from the owner Replied: Thank you!
DealerRater Review
- July 13, 2019
Left by luigi77
Best Audi dealership ..sales person very helpful she was great n good explaining all about the car ..hope to stay with Audi in the future too
Biener Audi Replied: We hope so too! Thank you!
Google Review
- July 13, 2019
Left by Igor Sv
My wife and I have known Mike Firouztale for 15 years and he has assisted us with leasing 6 cars. We have always had a wonderful experience working with him. Mike has always been easy to work with and is always looking out for his customers. I will definitely work with Mike in the future for all my...
Response from the owner Replied: We appreciate it!!! Earning your business over so many years is very special to us. Thank you!
DealerRater Review
- July 12, 2019
Left by fish
this is my second car acquired from Biener Audi - Mike (sales) was extremely personable, professional and patient. The dealership made the acquisition simple and stress-free. highly recommend
Biener Audi Replied: Thank you!
Google Review
- July 12, 2019
Left by joe r
I called Audi Of America to schedule the recall repair. I spoke to Chelsea, she was very professional and called back with in 48 hours. The service staff at Audi was very courteous. The repair was completed in the timeframe quoted and to my surprise, the car was cleaned and washed.
Response from the owner Replied: Thank you!!
Google Review
- July 11, 2019
Left by Brian Goodrich
I had a truly exceptional experience leasing a 2019 Audi RS3 from Biener Audi in June 2019! George Faccio took me through every step from beginning to end... and answered every question I had about what to look for, what to expect... and most importantly, what I would enjoy the most when the car...
Response from the owner Replied: Thank you so much and congrats on the incredible new car!!!
DealerRater Review
- July 11, 2019
Left by SUV,Katherine222
Our previous experience (2017 Q3) was excellent, so it was not surprising to receive the same treatment upon researching our eventual Q5 lease. Drew remembered us from 2016, and in conjunction with Donald, made he overall experience enjoyable and educational. I, personally, have no problem...
Biener Audi Replied: Thank you so much for the repeat business!
Google Review
- July 11, 2019
Left by Fay Halpern schildkraut
DealerRater Review
- July 09, 2019
Left by Boris E.
Jessica kept me updated on the status of my vehicle while in service and the whole staff at Bieber was professional and courteous. I recommend both their sales and service department.
Biener Audi Replied: Thank you for choosing our service department!
CarGurus Review
- July 09, 2019
Left by Ming
Not made a purchase yet, but they are very attentive.
Google Review
- July 08, 2019
Left by Joseph Friedman
Quick, friendly, efficient service
Response from the owner Replied: Thank you!
DealerRater Review
- July 07, 2019
Left by Allykat
Very accommodatiing though I had to get a rental during my service they made it easy and seamless.When car delayed in completion they were very gracious and worked with me
Biener Audi Replied: Thank you for choosing our service department! Sorry for the delays but glad we found the experience accommodating!
DealerRater Review
- July 06, 2019
Left by doc821
This is our fourth Audi from Biener and working with Mike and Drew is a pleasure. Mike is such a gentleman and makes us feel like family. There is never any stress in making a great deal. How many people can say that they smile when they walk into their car dealership. Both Mike and Drew truly...
Biener Audi Replied: Thank you so very much for all the repeat business and all the kind words!
DealerRater Review
- July 03, 2019
Left by angelo19
we get treated better then family every time we are there and take our car in for service or option to get out of a lease
Biener Audi Replied: Happy to help anytime! Thank you!
DealerRater Review
- June 25, 2019
Left by JBFGREENE
I've now bought three cars in my life, and the experience of doing so at Biener Audi was by far the most pleasant and trouble-free.
Biener Audi Replied: Thank you!
Google Review
- June 24, 2019
Left by daniel reyes
DealerRater Review
- June 23, 2019
Left by C Jay
You are treated like an important person by all. They make you feel like you are important and they treat you As such. Cusps to their training.
Biener Audi Replied: Glad to hear that! Thank you!!!
Google Review
- June 19, 2019
Left by David Volpe
DealerRater Review
- June 19, 2019
Left by Audi23
I cannot imagine any greater service than Biener. From the moment we inquired about the 2019 models to finally taking the car keys we were treated with courtesy , professionalism. The efficiency is breathtaking and we were guided every step of the way. There was no push no rush. Just great people...
Biener Audi Replied: Thank you so much!!
Google Review
- June 17, 2019
Left by Yossi Fleischman
Google Review
- June 17, 2019
Left by Kay Maria Giakoumis
DealerRater Review
- June 17, 2019
Left by Jenniferjerez01@yahoo.com
Jackie was so helpful! Very kind! Making sure I was comfortable while my car was in service! Thank you Jackie! You really make Biener Audi feel like Family !
DealerRater Review
- June 17, 2019
Left by Jenniferjerez01
Jackie was so helpful! Very kind! Making sure I was comfortable while my car was in service! Thank you Jackie! You really make Biener Audi feel like Family !
Biener Audi Replied: Thank you for choosing our service department!
DealerRater Review
- June 15, 2019
Left by Tim815
Great dealership and great team my sales guy mike was excellent and the sales floor manger Leo was excellent as well I would def would go back to buy another car from here
Biener Audi Replied: Happy to hear that, thank you!
Google Review
- June 13, 2019
Left by Tina Paravalos
DealerRater Review
- June 13, 2019
Left by Gabby
Top of the line service always from Mike Abu! Great guy and the reason we keep coming back to Biener Audi !! Always available to help and great Management from Drew Russo. They always make us feel like family! A pleasure to do business with!
Biener Audi Replied: Thank you!
DealerRater Review
- June 12, 2019
Left by Saroj
everyone is very pleasant in service area. Car is cleaned carefully and waiting area is spacious. I do get the loaner car if needed without any delay.
Biener Audi Replied: Thank you for choosing our service department!
Google Review
- June 07, 2019
Left by Steven Berkowitz
DealerRater Review
- June 07, 2019
Left by ChristyRS5
Pierre Abizeid explains every little detail with me. He treat customers very friendly, easy to talk no stress. Make you coffee :) Thank you so much
Biener Audi Replied: Thank you!
DealerRater Review
- June 05, 2019
Left by Rbatista26
The customer service and professionalism provided by the staff at Biener Audi is outstanding. Charlie Graf is an excellent and reliable service representative. My vehicle is always in excellent hands at Biener Audi. Thank you very much for the care provided to my vehicle.
Google Review
- June 05, 2019
Left by Peter Tomao
Always excellent and professional service.
Response from the owner Replied: Thank you!
Google Review
- June 04, 2019
Left by Joseph Baglio
Google Review
- June 04, 2019
Left by Susan Harrington
Google Review
- June 01, 2019
Left by Jill Barry
Best Dealership Ever! So easy buying a car!Best Experience!
Response from the owner Replied: Thank you for taking the time to leave us a 5 star review!
DealerRater Review
- June 01, 2019
Left by Q5-my experience
My experience with Pierre and Drew were stellar. Not so great with Brain Paige! Was not impressed with his customer service skills - very surprising because everyone Ive dealt with throughout the years at Biener have been cordial.
Google Review
- May 30, 2019
Left by Nicole Lohr
Google Review
- May 29, 2019
Left by Ymar Duran
DealerRater Review
- May 28, 2019
Left by Jofer77
I worked with Mike on my first Q5 three years ago. Hes a pleasure to work with, not simply trying to make a sale. Im in sales and appreciate the honesty and transparency he brings to the table. It seems to be the norm at Bieber Audi. Stand up dealership that stands behind their product.
DealerRater Review
- May 28, 2019
Left by Nestor Diaz, Esq.
I purchased my 1st Audi recently, and I was fortunate to have Lauren Lewis-Simmons as my sales representative. This was not my 1st time buying a vehicle, I am an attorney for 30 years, consequently, I am extremely busy, and do not have time to waste. I have come across all kinds of car...
Google Review
- May 23, 2019
Left by Stphane Malassine
DealerRater Review
- May 21, 2019
Left by audiguy2019
I recently had my 30K service. I was late to the appointment but they were very courteous when I called and still honored my appointment. They gave me a nice loaner car for the day (you have to reserve them in advance) and they called me halfway through the day to tell me I needed new back brakes....
Biener Audi Replied: We believe every visit should be described like this! Thank you for choosing our service department and we will keep working on making sure it's always this easy!
DealerRater Review
- May 21, 2019
Left by pastor
No matter what difficulty I'm experiencing, the service department is there to help. From recalls to flat tires. They are professional, friendly, and well informed.
Biener Audi Replied: Thank you!
Google Review
- May 21, 2019
Left by Kenny Belanger
DealerRater Review
- May 20, 2019
Left by Wayne G
All work performed quickly and earlier than expected. Drop off and pick up was smooth. all work was covered by Audi care. Great dealership for service.
Biener Audi Replied: Happy to help! Thank you for choosing our service department!
Google Review
- May 18, 2019
Left by Nestor Diaz
I purchased my 1st Audi recently, and I was fortunate to have Lauren Lewis-Simmons as my sales representative. This was not my 1st time buying a vehicle, I am an attorney for 30 years, and as a result, I am extremely busy, and do not have time to waste. I have come across all kinds of car...
Response from the owner Replied: Thank you for such a glowing review!! We're lucky to have Lauren on our team and you as a client.
DealerRater Review
- May 17, 2019
Left by dmt009
Purchased a Certified Pre-Owned A6, this was the second time from this dealership. I drove 37 miles from home to get to them and passed 3 other Audi dealers on the way. Biener has the best selection of CPO vehicles. The deal was very professional from emailing with them first, meeting, test driving...
Biener Audi Replied: Thank you so much! We appreciate the repeat business and trust.
DealerRater Review
- May 16, 2019
Left by Teddy
Outstanding customer service from every employee I spoke to or came in contact with. I really love your coffee machine...you have a top quality dealership, the best in Long Island and NYC area. Congratulations
Biener Audi Replied: Thank you!!!
Google Review
- May 16, 2019
Left by Frederick Yee
Google Review
- May 16, 2019
Left by Richard Schiller
Great place to have the car maintenance work performed.
Response from the owner Replied: Thank you for choosing our service department!
Google Review
- May 15, 2019
Left by Felicity Chen
Google Review
- May 15, 2019
Left by William Chen
Google Review
- May 15, 2019
Left by Mr. Mo
Nice clean dealer that you would expect from Audi.
Response from the owner Replied: Thank you!
DealerRater Review
- May 15, 2019
Left by pepper
As always staff courteous. Brought car for routine maintenance and inspection. Informed that a recall was needed and done during the same visit. Car returned good as new and clean!!
Biener Audi Replied: Happy to hear! This is our goal every service visit. Thank you!
DealerRater Review
- May 14, 2019
Left by JohnDay
Appointment process good; reception into facility seamless; issues communicated recorded well; accurate assessment of time required to look at/fix the issues; comfortable waiting area with coffee and cookies; car delivered back with issues addressed as far as possible.
Biener Audi Replied: Sounds like our goal for every service visit! We're glad you left satisfied and thank you for the business & review!
Google Review
- May 13, 2019
Left by Christopher McGowan
DealerRater Review
- May 13, 2019
Left by neilgarfinkel
We have been loyal customers of Biener Audi for years. They are the tops! There service is excellent and their staff is always professional. Kudos to Andrew, Richie and Marc.
Biener Audi Replied: Thank you!!!
DealerRater Review
- May 13, 2019
Left by s5 in red
very easy to obtain a service appointment.and vehicle was delivered when promised and jeremy explained what was done to correct the problem that i was having with the brakes in my car.
Biener Audi Replied: Glad it is resolved! Thank you for choosing our service department!
Google Review
- May 12, 2019
Left by Florentino Deblois
Google Review
- May 10, 2019
Left by Michael Cheng
Great dealer. Ed Glicksmanand Dennis Yu truely gave me a no hassle deal and on the day of pick up took less than 10 min for paper work. Best experience yet.
Response from the owner Replied: Very glad to hear it! Thank you!
DealerRater Review
- May 10, 2019
Left by Ave
Charlie Graf provided outstanding service..I always appreciate when a professional takes time out to explain mechanical servicing. I will always take my Audi to Biener and look forward to dealing with Charlie in the future!
Biener Audi Replied: We're happy to explain what is going on with your Audi, that's why we're here!
DealerRater Review
- May 06, 2019
Left by CarDriver
Service was excellent. Very responsive. They held the service department open for me when I said I was coming in with a tire problem. Took care of it right away. Everyone is very easy to work with. Really outstanding customer service!
Biener Audi Replied: Thank you!
DealerRater Review
- May 04, 2019
Left by 10 A3 Convertible 10
Mr. Yu was very professional during the finance session. Danny was very helpful he listen to and answering all my question. Making the purchase of this vehicle a pleasure. I will recommend to all my fiends who are interested in getting a used car to go see Danny.
Biener Audi Replied: Thank you!
DealerRater Review
- May 04, 2019
Left by Gabby
Mike Abu is the reason we keep coming back to Audi !! Besides loving the product he makes the experience effortless and he always treats us like his only priority! Great guy! Wouldnt deal with anyone else.
Biener Audi Replied: That's very nice of you to say and lovely to hear! Mike Abu is huge asset on our team. Thank you!
DealerRater Review
- May 01, 2019
Left by JG
Pretty smooth experience with the right team involved. There was great communication and constant assurances that my positive experience really meant something to Biener and their sales team. Thanks for the hard work!
Biener Audi Replied: Thank you!
DealerRater Review
- April 30, 2019
Left by Will63D
I found a car I had been searching for at Biener with very low miles. A few emails and calls later we had a deal. Danny and Brian took care of all the paperwork, plates, etc., and after a flight, bus, subway, train and Lyft I arrived! The car was as described, all cleaned, fueled and ready to go....
Biener Audi Replied: Thank you! Good luck with the car!
DealerRater Review
- April 30, 2019
Left by Jim G
Always an enjoyable visit. They consistently meet or exceed my expectations. Ive bought 8 Audis from this dealer over the past 20 yrs
Biener Audi Replied: Can't thank you enough for the tremendous loyalty! We're honored to have your business for so long and appreciate you sharing the kind words!
DealerRater Review
- April 29, 2019
Left by rayd
One of the best and easiest dealerships to deal with Mark Rubin is one of Biener Audi best assets one of the nicest guys to deal with honest and a gentlemen
Biener Audi Replied: Thank you! We're very lucky to have Marc on the team for so many years and appreciate your business!
Google Review
- April 29, 2019
Left by Vincent Tien
One of the better Audi dealerships.
Response from the owner Replied: Thanks!!!
Google Review
- April 27, 2019
Left by Serkan Kutun
Picked up my Audi this morning, such a smooth experience! Danny in Sales and Brian in Finance were extremely professional and honest. I am very pleased to have chosen Biener Audi, thank you guys!
Response from the owner Replied: Thank you!!
DealerRater Review
- April 27, 2019
Left by KC
I have been leasing with Biener Audi for almost 6 years. I recently had an accident and had to get a new lease very quickly. The sales department was wonderful...guiding me through the process and doing everything possible to meet my price point and expectations. I have always had exceptional...
Biener Audi Replied: Treating you like family is our slogan and we're thrilled to hear from clients that they agree! Thank you!
DealerRater Review
- April 26, 2019
Left by Alex
Exceptional service. Jeremy is exceptional, knowledgeable, and friendly. He helped me to figure out my problem and helped me to schedule an appointment quickly and efficiently
Biener Audi Replied: Thank you!
Google Review
- April 26, 2019
Left by Siling Tongkhor
Its based in the upper class township. I enjoyed the freedom the staffs gave me to roam around as well as tending to my needs and queries at the slightest nod.
Response from the owner Replied: We're glad you enjoyed your experience here!
Google Review
- April 24, 2019
Left by Robert Sherwood
The treatment of there customers is the best. The service was excellent and the wait time was minimal. The staff was very knowledgeable
Google Review
- April 23, 2019
Left by Evelyn Gonzalez
Yelp Review
- April 23, 2019
Left by Mia C.
I don't get what is with all the negative reviews on here. I was hesitant to try this dealer because of the reviews but the have so many cars on this lot i figured i would give it a go. From the second we arrived everyone was so kind. The manager was very nice and got us a sales person right away....
DealerRater Review
- April 22, 2019
Left by Acura to Audi
Was in the market for a new lease, long time Acura customer and was ready for a change. Audi A4, premium plus with specific color combination....did my homework and visited other dealerships before stopping into Biener. As silly as this sounds, the vibe and approach of the salespeople is as...
DealerRater Review
- April 22, 2019
Left by Jennifer
Rich was very accommodating and efficient. The car was there for a re-call and service, Rich gave me an estimate of 2 hours and the car was done before. He kept me updated during the wait and the whole experience was painless. Great work!!
Google Review
- April 22, 2019
Left by Erika Cerna
Google Review
- April 20, 2019
Left by William Croom
Great service.
Response from the owner Replied: Thank you!
Google Review
- April 20, 2019
Left by Steve W
The service topped off a quarter to my Q7 for free. Not too excited to have to add a quarter only 5000 miles from last service.
Response from the owner Replied: Thank you! We will monitor that if it increases above what is published as normal!
DealerRater Review
- April 20, 2019
Left by Julie Fabio
What a difference between Biener Audi and Lynbrook Audi!! At Biener George F. gave me honest information compared to how I was mislead at Lynbrook. Each and every person I came into contact with at Biener was well informed and treated me with respect. I recommend anyone to seek out George at...
DealerRater Review
- April 20, 2019
Left by Tadeusz.zalewski
Jeremy is so helpful when it comes to servicing my car. I wouldn't want to bring it anywhere else, but to him. Great JOB!
Google Review
- April 19, 2019
Left by richard harris
Excellent service department
Google Review
- April 19, 2019
Left by Carla Zizo
this is the third audi i have leased over the years. i have had the pleasure of working with marc rubin. my experience is always easy and quick. marc goes out of his way to be more than helpful. i generally do not need an over abundance of care for the cars. on the occasion that i do it has...
Response from the owner Replied: Thank you so much! The repeat business is hugely appreciated!
Google Review
- April 18, 2019
Left by David Kuznetsov
I took my car in for service and dealt with Jessica. She was amazing and I was honestly very surprised at how well the entire service was handled. I rarely take the time to leave reviews, but the service team at Biener Audi really impressed me. My audi r8 was properly handled :)
Response from the owner Replied: Thank you so much for the review and for trusting our service department with your R8! Beautiful car!
DealerRater Review
- April 18, 2019
Left by davidrein@optonline.net
Everything was simple. From turning our car in to receiving our new A5 the process was seamless. Everything was explained in understandable terms. Michael Abu was great. I look forward to working with him along with Drew Russo for years to come.
Google Review
- April 18, 2019
Left by Alex Winiarski
DealerRater Review
- April 17, 2019
Left by Addigpa
Jeremy DeJesus ALWAYS makes sure our service experience goes smoothly. Not an easy feat considering 5 of us in the family own Audis! He assures we get in/out quickly, always has a loaner available if need be. One weekend after service was closed I had an issue and he made himself available to me...
Google Review
- April 17, 2019
Left by Mike Michael
Google Review
- April 16, 2019
Left by Sieg Widmer
Always professional and prompt service
Response from the owner Replied: Thank you!
DealerRater Review
- April 16, 2019
Left by Hibarifan
Id like to thank our Sales Rep Lauren who went to great lengths to streamline the sales process for our new Q5! She found us the right color and trim that Biener had available in stock. Coordinated our insurance. Great service! And it drives like a dream! Brian Paige gave us a great deal on the...
Google Review
- April 15, 2019
Left by min ji
Google Review
- April 14, 2019
Left by Ralph Beil
DealerRater Review
- April 14, 2019
Left by smedz19
Ed Glickman is a great person and salesman. Also the manager is a great person to work with. The entire staff has always been very friendly and ready to help as soon as you walk in to the dealership.
DealerRater Review
- April 14, 2019
Left by Jillybean
You are always treated like royalty when at Biener Audi. Your time just is as important as theirs. Always a great experience no matter what brings you to their dealership.
Google Review
- April 14, 2019
Left by John Perrella
Google Review
- April 13, 2019
Left by John Fireball
Excellent service. Courteous service advisor!!
Response from the owner Replied: Thank you!
DealerRater Review
- April 12, 2019
Left by Abe
Marc Rubin was knowledgeable and able to expedite the transaction. Marc was helpful in every way and made the experience easy. Recommend him and Beiner in every way
Google Review
- April 10, 2019
Left by Sanam Yaghoubian
DealerRater Review
- April 10, 2019
Left by tdgmmg
Overall very pleasant experience with Pete. We had wanted to pick up the car on Friday but was told we could not-that we had to get it Saturday. Even though we had put the down payment on the prior Sunday. Overall a small glitch and we were happy with the experience.
DealerRater Review
- April 10, 2019
Left by Tbulatovic
The service location is always clean and the employees are superb as well as professional. Jeremy is my go to guy he takes care of all my needs as well as i forms me of additional services I may need for my car. Thank you Jeremy for keeping me safe on the road! -Tamara
Google Review
- April 10, 2019
Left by Mr. Mo
Google Review
- April 10, 2019
Left by Joel Rosen
Google Review
- April 09, 2019
Left by Sunhee Shin
DealerRater Review
- April 08, 2019
Left by F&F2019
This was my second purchase at this dealership. This time for my son. Lauren was marvelous just like my first time. She is very professional and courteous.
Biener Audi Replied: Thank you for the repeat business! That is the greatest compliment to receive!
Google Review
- April 08, 2019
Left by Justin Weiner
Google Review
- April 08, 2019
Left by Carl Ford
This was my second purchase at this dealership. This time for my son. Lauren was marvelous just like my first time. She is very professional and courteous.
Response from the owner Replied: Thank you for the repeat business! That is the greatest compliment! We're glad Lauren was here to help you with both cars.
Google Review
- April 07, 2019
Left by Michael Bloomfield
DealerRater Review
- April 05, 2019
Left by J. Ecker
Biener Audi lived up to their reputation. From the test drive to the paperwork it was a seamless and top shelf. This is a well run organization that caters to their clientele. Thank you to Andrew Russo & George and rest of the team.
Biener Audi Replied: We are very happy to hear we impressed you! Thank you for the opportunity, business, and time taken to write the nice review!
Google Review
- April 05, 2019
Left by Jeremy Ecker
Biener Audi lived up to their reputation. From the test drive to the paperwork it was a seamless and top shelf. This is a well run organization that caters to their clientele. Thank you to Andrew Russo & George and rest of the team.
Response from the owner Replied: Thank you!
DealerRater Review
- April 04, 2019
Left by spec039
Excellent service from Mr. Abizeid. He was knowledgeable, responsive, and easy to work with, and made the whole process completely "user friendly". It was a pleasure dealing with him.
Biener Audi Replied: We're glad you enjoyed buying the car! Thank you!
Google Review
- April 04, 2019
Left by Steven Hurwitz
Biener Audi has the best customer service of any car dealership I have ever dealt with... Product knowledge and financial guidance second to none. I just got my 5th Audi vehicle from Biener and the experience gets better and better!
Response from the owner Replied: Incredible! Thank you so much for all the repeat business!
Google Review
- April 03, 2019
Left by Robert Sherwood
Google Review
- April 03, 2019
Left by Mahmoud Aboutaleb
DealerRater Review
- April 03, 2019
Left by FJM1128
When I visit Biener I feel like the only customer in the room. They truly know their business and strive for excellence and customer satisfaction. I always leave with a clean, totally functioning car, and I feel valued for my patronage. Biener is a step above all other car dealerships.
Biener Audi Replied: Thank you for such a kind review!
DealerRater Review
- April 03, 2019
Left by edward2221
Very knowledgeable and courteous sales person. Got the car I wanted, on time, excellent condition and at great price. Hassle free purchase. Excellent dealership and service. Very pleased.
Biener Audi Replied: Glad to hear it! Thank you!
Google Review
- April 03, 2019
Left by Steve Garrett
Outstanding
DealerRater Review
- April 02, 2019
Left by Audiwala
Good experience for the first time buyer. Friendly staff and good deal on the car. All my family members like the car and everyone surprised on the deal
Biener Audi Replied: Thank you!
Google Review
- April 01, 2019
Left by ADRIANA R
Outstanding!!!!!!! Brian is an amazing finance manager and a phenomenal person. He was kind and listened to my needs. Very communicative and honest unlike other dealerships I have dealt with. The entire staff was up to par and was nothing but kind and courteous. Customer service par none. Thank...
Response from the owner Replied: Thank you!
Google Review
- March 31, 2019
Left by Igor Sv
Yelp Review
- March 29, 2019
Left by Marie M.
Thank you Biener Audi staff for always putting your faithful customers first. Car rides great! Pleasant friendly personable, and thanks for that sweet 2019 A5 loaner, but, I love my Q5.
Google Review
- March 28, 2019
Left by Ivan Austein
Google Review
- March 28, 2019
Left by Kenny Badette
Google Review
- March 28, 2019
Left by nid v
Google Review
- March 27, 2019
Left by patrick whelan
Google Review
- March 27, 2019
Left by Cindy Gonzalez
Google Review
- March 26, 2019
Left by darren ottey
DealerRater Review
- March 26, 2019
Left by gary11577
This is my fifth Audi, all leased from Biener. They have an excellent product and service it with a smile. An easy and comfortable experience - and I love my new car!
Biener Audi Replied: Glad to hear it! Thank you!!!
DealerRater Review
- March 26, 2019
Left by doc821
Working with Mike is always a pleasure. This will be my third Audi leased through Biener with the help of Mike. He knows exactly what I need and there is no fuss with regards to the best price. It just gets easier and easier. Mike and the staff are extremely professional and actually remember...
Biener Audi Replied: There is no greater compliment than your repeat business - to get a great review on top of that is sincerely appreciated! Thank you!
Google Review
- March 24, 2019
Left by Oliver Baseto
Google Review
- March 22, 2019
Left by Russ DeLaCruz
DealerRater Review
- March 21, 2019
Left by Joel Weinberger
You come in, you are greeted warmly. You step into the office, the same happens. Then you wait in a comfortable room with a TV and snacks. When the car is ready, you are called, everything is explained and any questions answered. The car has been washed and out you go.
Biener Audi Replied: Thank you for choosing our service department!
Google Review
- March 21, 2019
Left by Zhanming Zhang
I got an Audi Q7 from them a couple of months ago. I had a GREAT experience purchasing the new vehicle and have been enjoying my new car. They offered very reasonable trade in value to me based on my previous vehicles condition, and the Q7s price is reasonable as well. I got my brand new car in just...
Google Review
- March 20, 2019
Left by Jo Ann Langone
Google Review
- March 19, 2019
Left by jaime soto
The Best Dealer Ever!!The CPO Sales Specialist Pete Wiehl is the best !!Pete sold me my audi a3 I am very happy with my carThanks so much Pete!!
DealerRater Review
- March 19, 2019
Left by Crystalbell
Jessica makes owning my Audi Q5 a joy she is knowledgable of the product line always courteous and pleasant however big or small of a problem..
Biener Audi Replied: that is great to hear, thank you!
DealerRater Review
- March 19, 2019
Left by kennyb62
I have been to Biener Audi in the past. My service advisor Charles Graf has always told how long my service of my 2012 audi a7 would take and the service department always delivers either on time or early Everyone there is always been professional and friendly from Charles to Kenneth who cleans the...
Biener Audi Replied: Thank you!!
DealerRater Review
- March 19, 2019
Left by bett
as usual, i have the best dealership in the world. jon aims to please and everyone else does the same. coulld not t be better service!
Biener Audi Replied: Thank you!
Google Review
- March 15, 2019
Left by Parris Morris
All professional and friendly. Jessica Rocks!!
Response from the owner Replied: Thank you!
Yelp Review
- March 15, 2019
Left by Mindy N.
Service center is very good! They are very honest and professional! I can't say enough but they have my business going forward !
Rich P. Replied:
Google Review
- March 14, 2019
Left by Ellena Koumas
Google Review
- March 14, 2019
Left by kristin brown
DealerRater Review
- March 12, 2019
Left by Jeaniek413
Always friendly!!! They always seem to go above and beyond. Make me feel like Im their only customer. Would recommend to anybody looking for a new car.
DealerRater Review
- March 11, 2019
Left by The Phil Zone
It was extremely cold and my gas cap wouldn't open and I was very low on fuel. I drove in and Charlie Graff, my service advisor along with Jonathan Pizzo helped me immediately and gave me a ride to the diner up the block where I had lunch and when I finished, I texted Charlie, who sent a car to pick...
Biener Audi Replied: Thank you! Glad we were able to resolve a frustrating situation for you!
Google Review
- March 11, 2019
Left by sam li
I went there for recall service. They were courteous and professional. They said it would be 1.5 hours so I waited in the customer area and walked around showroom. They were done less than an hour with car wash included.
Response from the owner Replied: Thank you for choosing our service department!
DealerRater Review
- March 09, 2019
Left by Alecia1
I live in East Northport and I travel to Great Neck to service my car. Why? Because I know Jeremy will take care of me. I trust him.
Biener Audi Replied: That means a lot, thank you!!!!
Google Review
- March 07, 2019
Left by Anna Szurnicki
DealerRater Review
- March 07, 2019
Left by F&F2019
Lauren, our sales rep. was outstanding. Answered all my sons questions and fully disclosed all avaiable options for the purchase. Lauren's knowledge of the vehicle particulars was exceptional.
Biener Audi Replied: Glad to hear it, thank you so much!
Google Review
- March 07, 2019
Left by William Nolan
Facebook - Web Review
- March 06, 2019
Left by Jaime Soto
The Best Dealer Ever!!!! Great Service!!!
Biener Audi Replied: Thanks for your kind words, Jaime!
DealerRater Review
- March 06, 2019
Left by Margaret Mateyaschuk
I have purchased two Audi's from this dealership. The service department is without a doubt the reason I've come back. They accommodate your timing, follow up while car is being serviced and do an excellent job in checking everything you've asked for. It's very nice to work with such a...
Biener Audi Replied: Thank you!
Google Review
- March 06, 2019
Left by Matt Sanzone
The best Audi dealership on the east coast.
Response from the owner Replied: Thank you!
Google Review
- March 05, 2019
Left by andrew r
Best audi dealer !
DealerRater Review
- March 05, 2019
Left by Lighthouse
Pete a good Used Car Salesman!, meant in the finest way!! Service people always pleasant and accommodating. Repair prices a bit high, generally speaking, but the job is well done.
Biener Audi Replied: Thank you!
DealerRater Review
- March 05, 2019
Left by John
Biener's Service and Sales never disappoints. Whenever I bring my car in they make me feel like I'm the only customer there, even when there's a crowd on hand. Professionals in every sense of the word.
Biener Audi Replied: Thank you for the compliments!
DealerRater Review
- March 04, 2019
Left by Eztutti
I would NEVER recommend the SALES DEPARTMENT! I was extremely unhappy with them! However, with the Service divisin they are the Best! If it would be a combine excellent service I would definitely recommended but since is not to me! I would not! Matt Weston is for SURE!!! Best service person for...
Biener Audi Replied: We're glad to hear you are enjoying the service department. Sales is usually up to the same high standards so we hope you give us another chance with a different team member here. If given the opportunity management here will definitely do what we need to smooth things over next time around.
DealerRater Review
- March 03, 2019
Left by DW
My experience was Mike was very positive. He helped us find the best car that matches our needs and we are able to get things done quickly. Finance manager Brian Paige was also very helpful too and once I arrived on the day of pick up, everything was done. Love this super efficient process.
Biener Audi Replied: We're glad to hear you enjoyed the process. Thank you!
Google Review
- March 02, 2019
Left by Nestor Radulovic
Google Review
- February 28, 2019
Left by Brian Burke
DealerRater Review
- February 27, 2019
Left by ArtR
I've been a customer since 1998 thru 3 A6's and have always been satisfied with sales and service provided. I have worked with Jonathan in the past on many occasions and always found him courteous, fair with pricing and attentive to my needs.
Biener Audi Replied: Thank you for the many, many years of loyalty!
Facebook - Web Review
- February 27, 2019
Left by Kelly Croft
Excellent! Reassuring help from Matt and warranties help! So grateful to have immediate service when something happens
Biener Audi Replied: Thanks for the recommendation, Kelly! We truly appreciate your business and feedback!
Google Review
- February 26, 2019
Left by Philip Holder
Google Review
- February 26, 2019
Left by Nicole Furlani
Service Advisor Matt Weston is great. He always goes above and beyond and is extremely patient with all my questions and concerns. He explains everything in detail and makes sure everything is addressed immediately.
Google Review
- February 24, 2019
Left by Michael Perrino
Google Review
- February 20, 2019
Left by Jay G.
Google Review
- February 19, 2019
Left by Robert Lichtenstein
Best service dept hands down!!!! John Pizzo has that place humming. Gets me in and out without an issue each and every time.
Response from the owner Replied: We really appreciate the business and kind words!!
Google Review
- February 19, 2019
Left by Bhumin Desai
DealerRater Review
- February 19, 2019
Left by ROBRIEN311
The Beiner service team did a very good job with my Audi A6 45k visit. All we went over was done. Got a new gas cap with string attachment at a cost of $45+ and thought they could have replaced the attachment "string" with a $4 thong, but oh well, it is an Audi. The mechanic did a great job, the...
Biener Audi Replied: Thank you!
DealerRater Review
- February 19, 2019
Left by JeffV
The entire staff was professional, from obtaining the price and information to the delivery! Everyone was pleasant to deal with and exceptionally friendly. I guess when the dealership advertises that the "Dealership that treats you like family!" they mean it...
Biener Audi Replied: We're glad you think so! Thank you!
DealerRater Review
- February 18, 2019
Left by andyA6
Both Danny and Brian worked together to help me get the best, low mileage (8,100) Audi A6 3OT in color of my choice. I am very happy with this purchase and we have asked Danny and Brian to look for a 2017 or 2018 Audi RX5 or S5 for my wife. Andy Towner
Biener Audi Replied: Hope we find one soon for you! Thank you!!!
DealerRater Review
- February 14, 2019
Left by jsafir
Always a pleasure working with Brian Paige. He's efficient and always gives me fair pricing. I never look elsewhere. Biener is always my first choice.
Biener Audi Replied: We're so happy to hear that, thank you!
Google Review
- February 12, 2019
Left by Chris Ioannides
Google Review
- February 11, 2019
Left by Richard Conley
Pete Wiehl in Certified car sales is a true gentleman. Thank you Pete!
Response from the owner Replied: Thank you!
Google Review
- February 10, 2019
Left by Kannon Tam
Google Review
- February 10, 2019
Left by Vinnie Bhadra
Amazing customer service!!! Our service provider Charles was very helpful, polite and friendly. Also the most comfortable wait lounge
Google Review
- February 09, 2019
Left by Stephon Jones
Great service
Response from the owner Replied: Thank you! We'll shoot for 5 stars next time!
DealerRater Review
- February 09, 2019
Left by Rocky1
Amazing car amazing service annoying that you make me write a 25 word review, its gonna stop people from doing this. Lala la la
DealerRater Review
- February 09, 2019
Left by Jukka
The staff made the whole experience smooth and pleasant. The whole process was done in a professional and timely manner. No surprises, everything was as promised. Would recommend highly.
Biener Audi Replied: We really appreciate your business and the good review! Thank you!
DealerRater Review
- February 07, 2019
Left by Clara
I bought my car with Rich Rizzo and buying a q 7 because Rich Rizzotowards My family and now my son buying the q7 . So he becomes your client too . The service of dealer is impeccable and efficient
Biener Audi Replied: Thank you!!!
Google Review
- February 06, 2019
Left by Pedro Alvarez
Google Review
- February 05, 2019
Left by Khaled Jean
Quick, professional, excellent.
Response from the owner Replied: Thank you!
Google Review
- February 04, 2019
Left by Omowunmi Ajibola
Nice staff. Always friendly. Very helpful. No complaints from me so far.!
Response from the owner Replied: Thank you ! Glad to hear !
Google Review
- February 04, 2019
Left by Rhyz Zhukov
Google Review
- February 04, 2019
Left by Len Goldberg
Our sales person Joe Mortel is remarkable and head and shoulders above all others. Kevin our technologist was also a great help and is a great benefit of dealing with Biener.
Response from the owner Replied: Thank you!
DealerRater Review
- February 02, 2019
Left by Windham2002
My car was late coming in and the dealership worked with me to extend my lease with ease. When the car came in they were completely attentive in getting it to me with ease and helped me to acclimate to all the new features
Biener Audi Replied: Thank you for your patience with that! We're glad it worked out!!
Google Review
- February 01, 2019
Left by Alisa Ndokaj
I've been searching for a new Audi Q5 for the past 2 months, calling multiple dealerships, and dealing with various leasing companies. When I was connected to Brian, he followed me through the searching process to ensure I was getting a price I was comfortable with. After multiple phone/texts back...
Response from the owner Replied: Thank you for sharing! Enjoy the Q5!
Google Review
- February 01, 2019
Left by Dmitrii Neuimin
Very professional guys. Im highly recommended to buy a car in this dealership
Response from the owner Replied: Thank you!!!
DealerRater Review
- February 01, 2019
Left by ANRX18
I've been searching for a new Audi Q5 for the past 2 months, calling multiple dealerships, and dealing with various leasing companies. When I was connected to Brian, he followed me through the searching process to ensure I was getting a price I was comfortable with. After multiple phone/texts back...
Biener Audi Replied: Thanks for sharing the good experience! We appreciate your business!!!
DealerRater Review
- February 01, 2019
Left by Ultrasupermigue
We came to BIener by a recommendation from a friend, and we were really pleased with our purchase and the service we were offered. They really made us feel special and we had no issues what so ever with the process. Expect to come back in the future and continue doing business with them.
Biener Audi Replied: Thank you !!!!!
DealerRater Review
- February 01, 2019
Left by MariannaNY
The service team was quick, friendly, and efficient. I would definitely use them again in the future and would recommend them to anyone needing service on their Audi.
Biener Audi Replied: Thank you for choosing our service department!
Google Review
- February 01, 2019
Left by Anthony Cardone
Matt, Jacqueline and the team are great!!! Always professional and care about customers. Theyve taken care of my Q7 since 2010 and it has always been an exceptional experience. Thank you!
Google Review
- January 30, 2019
Left by J. Andrew Stephenson
We received outstanding (really, second to none) customer service from the folks at Biener Audi when we went to look at a 2018 Q3. We ended up purchasing the vehicle and the entire process was enjoyable and seamless. If you are interested in an Audi, I would highly recommend that you visit the...
Response from the owner Replied: Thank you!
DealerRater Review
- January 30, 2019
Left by i5683uvm
This is my second vehicle purchase from Biener Audi, and will not be last. When you are treated like loyalty during the purchase process and with a service department bar none, why go anywhere else.
Biener Audi Replied: Thank you!
DealerRater Review
- January 30, 2019
Left by capitlgain11
I have been a customer of Biener Audi for multiple car purchase and service. The dealership is truly focused on the customer experience and I rate them very highly.
Biener Audi Replied: We really appreciate all the repeat business!
Google Review
- January 29, 2019
Left by Farid Tamaddon
Google Review
- January 29, 2019
Left by L Sandy Diaz
DealerRater Review
- January 29, 2019
Left by Edwhua1
I had a service apt. Check in process was fast with friendly advisor. Loaner car was a nice Q5. The work was done in less time than expected. This was an exceptional visit.
Biener Audi Replied: thank you for choosing our service department!
DealerRater Review
- January 29, 2019
Left by Maryann815
The service area was courteous and friendly. My car was ready in a very reasonable amount of time. My Service contact person was knowledgeable about car recalls and made it possible for me to get my car the same day.
Biener Audi Replied: Glad to hear it! Thank you!!
Yelp Review
- January 28, 2019
Left by Joe G.
Well.... it's 2019 and we just picked up our new Q5. This is the 3rd vehicle in a row that we have leased from this dealership. Our old salesman left, and we had an equally knowledgeable gentleman named Joe Mortell. Joe has 52 years of experience selling cars. Impressive seeing as though I am only...
Google Review
- January 25, 2019
Left by Ijaz Ok
Great place to take your Audi..top class service..Keep up the good work Matt!
DealerRater Review
- January 25, 2019
Left by Andy S.
My wife and I received outstanding, really second to none, attention and assistance from Biener Audi. In particular, Danny Kurinskas and Brian Paige were both fantastic and were ready with answers to all of our questions. We decided on a 2018 Q3 and the process of purchasing it was absolutely...
Biener Audi Replied: Thank you!!
Google Review
- January 25, 2019
Left by Leandro Tamariz
This is the best Audi dealership. Mark will make sure to give you the best deals. They are very attentive with all their clients, new and old. Thank you for the great experience.
Response from the owner Replied: Thank you!
Google Review
- January 24, 2019
Left by Heinrich Gross
Google Review
- January 24, 2019
Left by Kelley Greaney
DealerRater Review
- January 24, 2019
Left by Toyman
As with every time I bring my car to Biener Audi I continue to get outstanding to get superior attention and service. I get a loaner when needed and my car has always been serviced well.
Biener Audi Replied: Thank you for choosing our service department!
DealerRater Review
- January 24, 2019
Left by Fingers
This is our third Audi and third from Biener Audi. All have been certified preowned and all have been like new. From my first Audi, it is the only car I want to drive and Biener is where I want to go to purchase one. This last one is the best one yet. I have seen other dealers add on 'dealer fees'...
Biener Audi Replied: Thank you so much for sharing! The repeat business is enormously appreciated!
Google Review
- January 23, 2019
Left by John Lynch
Google Review
- January 21, 2019
Left by Robert Wallach
DealerRater Review
- January 20, 2019
Left by Tree9
This was our second buying experience at Biener Audi and we couldnt be happier with our second car purchase or how we were treated by all of the staff but specifically our salesman Mike Firouztale. He spent the week around Christmas making sure we were happy and found the car of my husbands dreams....
Biener Audi Replied: Thank you ! We're glad you're happy with the car!
Google Review
- January 19, 2019
Left by Paul Yang
DealerRater Review
- January 19, 2019
Left by Mdwork
It was much easier than the typical torture of buying a car! I would highly recommend George and Brian. Thank You very much to all
Biener Audi Replied: We are always trying to change those stereotypes! Thank you!
DealerRater Review
- January 18, 2019
Left by BenjiF
Biener in general, but specifically the time and care from Pierre, was the greatest car buying experience I've ever had. Clean communication, no back and forth games with pricing, a great deal, and wonderful service from Pierre. I can't recommend him and Biener in general enough!!
Biener Audi Replied: Thank you!
DealerRater Review
- January 18, 2019
Left by cornell19
they are great no problems quick turn around would recommed to a friend or family and would buy from them again beautiful show room great selection
Biener Audi Replied: Thank you!
DealerRater Review
- January 17, 2019
Left by firelaw
Service department welcomed me on time for a NYS motor vehicle inspection, explained the process, delivered my car in a reasonable amount of time washed and cleaned. I was not charged for the inspection because the vehicle was purchased at Biener Audi..
Biener Audi Replied: Thank you for the review!!!
Google Review
- January 16, 2019
Left by Rachel Borut
DealerRater Review
- January 16, 2019
Left by audiaway
No haggling the best terms up front appreciate the tech help took care of my BMW lease end return, when nearby bmw dealers would not
Biener Audi Replied: Happy to help make things easy! Thank you!
DealerRater Review
- January 15, 2019
Left by Grandma Mimi
Great service and very prompt and friendly. The employees, from the service person to the mechanics, are all very accommodating also. They provide a loaner car if needed.
Biener Audi Replied: Thank you!
Google Review
- January 14, 2019
Left by Enes Radoncic
DealerRater Review
- January 13, 2019
Left by Eek
Brought my car in for a airbag recall, state inspection and oil change. Jeremy, sales rep assist me with this process. He made it very nice and friendly, not pushy and made me feel at ease. He called me when my car was ready for pickup.
Biener Audi Replied: Thank you for choosing our service department!
DealerRater Review
- January 12, 2019
Left by philb.
I am on my 4th or 5th Audi at this point. I continue to buy Audi not so much because of the car which is excellent but because of the service which is outstanding.
Biener Audi Replied: Can't thank you enough for so much repeat business. We appreciate it!
Google Review
- January 10, 2019
Left by Jyoti Thakkar
Ten thousand mile tune up was a breeze! Excellent service
Response from the owner Replied: Thank you for choosing our service department!
DealerRater Review
- January 10, 2019
Left by Cohiba56
My experience with Biener Audi was 5 stars all around . Mike was a True professional and I would recommend this place to anyone looking for quality service. He was extremely attentive to our needs explained everything in detail, upfront and honest.
Biener Audi Replied: Thank you!
Google Review
- January 10, 2019
Left by Effie Marie Smith
Google Review
- January 09, 2019
Left by Simon Pevzner
Completely satisfied, fully resolved my problem, very promptly.
DealerRater Review
- January 08, 2019
Left by Popeye21199
Great service. No hassle and nonsense. This is my first Audi and I LOVE IT. If you want to get Audi, this is the place you should go.
Biener Audi Replied: Hopefully first of many! Thank you!
DealerRater Review
- January 08, 2019
Left by Ddale2633
Marc Rubin was the salesman who helped me. He was excellent to deal with and made the process quick and easy. I would recommend to all friends and family.
Biener Audi Replied: Thank you!
Google Review
- January 08, 2019
Left by Frank Sparacio
Large array of cars that you can actually sit in, look at and feel for the one that suits you prefect. I dealt with Mark Roopchan, an Audi Brand Specialist (and every sense of the word). He wasnt pressuring, gave me time to think about my purchase (everyone knows that a car purchase is the next...
Response from the owner Replied: We really appreciate the kind words, thank you!!!
Google Review
- January 08, 2019
Left by Frank Sparacio
Google Review
- January 07, 2019
Left by Harvinderpal Singh
DealerRater Review
- January 07, 2019
Left by ace4155
From the time you pull in until it is time to leave - the service staff at Biener treat you like a VIP. Keep up the good work!
Biener Audi Replied: Will do, thank you!
DealerRater Review
- January 06, 2019
Left by Mike
Drew Russo, the Sales Manger, and Edward Glicksman, the Sales Specialist were absolute professionals. They were very open and direct and best of all "listened" to my requirements which led to a fast sale and happy client. Win-win for all! Kevin was also excellent in the pick up and education...
Biener Audi Replied: We're glad you have nice things to say about so many different members of the team here! Thank you!
Google Review
- January 05, 2019
Left by Vinnie Bhadra
This is the best place to get your Audi serviced. Charles is an amazing guy and very helpful at all times. He makes sure you get the best service and the prices are very reasonable compared to most authorized dealerships. Highly recommended!
DealerRater Review
- January 05, 2019
Left by peter chen
Knowledgeable, patient and understandable sales personnel. Very friendly. Remember me and my friend's Audi last purchase five years ago. We are warmly welcomed and patiently assisted to pick up our final selection.
Biener Audi Replied: Thank you!
Google Review
- January 04, 2019
Left by Iana Rivera
DealerRater Review
- January 04, 2019
Left by Sanford
After extensive comparison shopping on the web, I was able to close a deal that was satisfactory to me and the dealership. I am well satisfied..
Biener Audi Replied: We're glad to hear that, thank you!
DealerRater Review
- January 03, 2019
Left by lisa123
Everyone at Biener is very friendly and I've always had a great experience there. Jeremy is always there with a smile and helps with my car servicing needs.
Biener Audi Replied: Thank you!
Google Review
- December 31, 2018
Left by Danny P
The advisor noticed my water bottle wasnt an Audi one and then blessed me with one. Oh, and they serviced my car and got me two new tires, as expected. They also drove me to and from work which is pretty good.
Response from the owner Replied: Thank you! Glad you like the Biener bottle :)
DealerRater Review
- December 31, 2018
Left by Mrs. C
Matt was very detailed in explaining the problem to me and he ensured it was resolved immediately. I was very pleased with the service and i did not have to worry about the cost because all the work was covered under my warranty.
DealerRater Review
- December 31, 2018
Left by car123
Excellent treatment by all those showing me purchase options while returning my A8 off of lease and helping decide on my next Audi. Also exceptional follow explaining all the technical operations of the vehicle.
DealerRater Review
- December 31, 2018
Left by gabriella
Mike was very attentive and helpful. Great experience with Mike and everyone at the dealership. would recommend Mike and the dealership to friends and family.
DealerRater Review
- December 31, 2018
Left by Enjoy 2018
Made appointment due to engine light was on but included 20,000 as within a few hundred miles. Fortunately I had received an email with a service discount for five years. My service rep Jonathan Pizzo said it was an excellent offer from Audi SS I purchased it.
Google Review
- December 31, 2018
Left by Courtney Rosenblatt
Google Review
- December 30, 2018
Left by Victor Safa
Google Review
- December 30, 2018
Left by Raymond Pacheco
Google Review
- December 29, 2018
Left by Linda Berman
Everyone was extremely professional, courteous and competent. My issue was addressed immediately and was resolved quickly. I was extremely satisfied with the service department.
Google Review
- December 29, 2018
Left by Frank Chin
Google Review
- December 29, 2018
Left by Mitch Koeppel
Top Notch
Google Review
- December 29, 2018
Left by Kenny Kim
Just a real solid overall customer experience - responsive, timely, polite and on-point
DealerRater Review
- December 29, 2018
Left by Marinel
Excellent experience . Fast and exceptional! It was fast and good service. Jeremy explains the service require really well and accommodates the time really well . Exceeded my expectation!
DealerRater Review
- December 29, 2018
Left by D Biz22
This was our second experience with Biener and we will definitely be back a 3rd time. Marc makes the experience a pleasure and we loved working with him.
DealerRater Review
- December 29, 2018
Left by santini01
Biener Audi has always shown me true professionalism, kindness, and effectiveness. No matter what the challenge, they've always risen to the occasion. Repair, Maintenance, and questions are always handled right.
Google Review
- December 28, 2018
Left by Dragon Slayer
Google Review
- December 28, 2018
Left by Mike Oh
Google Review
- December 28, 2018
Left by Antoinette Leonidas
Everyone is professional and accommodating. Cant say enough how much we appreciate all they do!
Response from the owner Replied: Appreciation right back at you! Thank you!
Google Review
- December 28, 2018
Left by Vicky Qin
Google Review
- December 28, 2018
Left by king chong
Courteous, professional and honest!
Google Review
- December 28, 2018
Left by Steven Persaud
George Faccio is by far the best car salesman i have dealt with. He is honest and to the point, and nothing but a pleasure to work with. I have two Audi's, and will definitely continue working with him in the future.
Response from the owner Replied: We're very happy you had a positive experience you felt worth sharing! Thank you!!!
DealerRater Review
- December 28, 2018
Left by GCAsset
Welcome reception. Did not have an appointment, but the issue only occurred when rained on. Brought in car. They took it immediately, provided a loaner. Got back car a week later with repair complete. All interactions with Jeremy were exceptional.
DealerRater Review
- December 28, 2018
Left by Sora789
Very efficient work came to fix tires and rims and was provided with loaner dejesus kept intouch with me throuout the whole process Excellent work
DealerRater Review
- December 28, 2018
Left by wolfman
Why go somewhere else? Our family has now purchased three Audis in the past few years at Biener. They simply take care of you and make things right. No haggling. No ifs and buts. They extend themselves when you have a special request. The ONE WORD is Q U A L I T Y and simply TOPS!
Google Review
- December 28, 2018
Left by Rob Erfurt
I purchased the car I wanted at the price I wanted. When I arrived to pick up my vehicle it was ready and I didnt have to wait. I actually like buying cars now thanks to Marc and Biener.
Response from the owner Replied: That is fantastic to hear. Thank you!
Google Review
- December 27, 2018
Left by NightFire
Google Review
- December 27, 2018
Left by Hennie Scolnick
Google Review
- December 27, 2018
Left by Daniela Kolega
Google Review
- December 27, 2018
Left by Mitch Koeppel
DealerRater Review
- December 27, 2018
Left by Rickienap
We are a repeat customer at Biener Audi. Marc Rubin, our sales person, is the reason. Marc is outstanding in all respects. Technical expertise: Marc knows all the cars and the options extremely well and is able to match them perfectly to our needs. Sales Process: Marc and the Biener team have...
DealerRater Review
- December 27, 2018
Left by Phillyfofo
The Audi Service department was terrific. The estimated time to service the car was accurate and the staff was very friendly. I wish they had both items in stock to complete the recall.
Biener Audi Replied: The recall situation has been difficult but we appreciate your patience!
DealerRater Review
- December 27, 2018
Left by BHCPA
Marc Rubin is truly a terrific salesman and extremely knowledgeable about the brand. Highly recommend him and the dealership! The dealership has a great selection of inventory.
Biener Audi Replied: Thank you!
DealerRater Review
- December 27, 2018
Left by Aalam
Everyone here is super friendly! They will go out of their way to help you. Amrit and Jacky go above and beyond to make everyones visit here quick and painless. I am a loyal Audi customer because of these two!
Biener Audi Replied: Thank you!
DealerRater Review
- December 27, 2018
Left by AudigirlNY
Everyone at Biener Audi is very nice and Ive always had a great experience there. I was thrilled to have my old friend, Michael Abu, help me with my new Q5 - he made it easy to do and got me my vehicle quickly, just as I wanted it. I had the opportunity to meet and chat with Drew a few times and...
Biener Audi Replied: Thank you!
DealerRater Review
- December 27, 2018
Left by VAPaudi
They were friendly and easy to work with, attentive but not pushy. They care about their customers and made the car leasing experience simple and painless.
Biener Audi Replied: Thank you!
DealerRater Review
- December 27, 2018
Left by audi buyer
We are a repeat customer at Biener Audi. Marc Rubin, our sales person, is the reason. Marc is outstanding in all respects. Technical expertise: Marc knows all the cars and the options extremely well and is able to match them perfectly to our needs. Sales Process: Marc and the Biener team have...
Biener Audi Replied: Thank you for such a detailed review. Marc is an incredible asset to our team and we're glad he has made your experience so positive!
Google Review
- December 27, 2018
Left by David Hoeuy
Google Review
- December 25, 2018
Left by Gogi Jaswal
Google Review
- December 24, 2018
Left by S L
I was wonderfully pleased with the Biener Audi communication and service from beginning to end.
Response from the owner Replied: Thank you!!!
Google Review
- December 24, 2018
Left by Joanne Losinno
Google Review
- December 24, 2018
Left by PB B
Most of our service is at Biener. We own an Audi 3.0TDI and just completed our diesel recall (dieselgate). We were really concerned that the fix would effect milage and performance. Biener staff assured me that I would notice minimal difference. They were right on the money. Fixed and runs close to...
Response from the owner Replied: Glad to hear it! Thanks for choosing our service department!
DealerRater Review
- December 24, 2018
Left by tillotsonr3969
Marc Rubin, the sales person, and Kevin Silva, who explained the technology were excellent. Marc had all the paperwork ready for signature and took care of transferring the license plates.
Biener Audi Replied: Thank you!
DealerRater Review
- December 24, 2018
Left by Saroj
Good service. Friendly atmosphere. Everyone is very helpful. You get clean car. Recently they accommodated me for the time. Did not need loaner car this time.
Biener Audi Replied: Thank you!
DealerRater Review
- December 23, 2018
Left by Reisie
Pierre was extremely helpful. He explained everything to me in great detail and ensured that I understood everything. His customer service is #EXCEPTIONAL. If you go in see him!
Biener Audi Replied: Thank you!
Google Review
- December 22, 2018
Left by kimberly persaud
Google Review
- December 22, 2018
Left by Elham Pourtaher
DealerRater Review
- December 22, 2018
Left by DBiz78
Marc Rubin was fantastic. He worked with us to get us exactly what we were looking for and gave us a great deal while doing it. This is our second car leased through Marc and we will definitely be back again.
Biener Audi Replied: Thank you!
DealerRater Review
- December 22, 2018
Left by tillotsonr3969
We got our new car on Monday and it's really great. Service by Marc was outstanding, as always. Keven did a great job of explaining the technical workings. Thank you!
Google Review
- December 22, 2018
Left by my dao
Google Review
- December 22, 2018
Left by Richard Lovell
Google Review
- December 21, 2018
Left by Michael Manning
Very clean. Nice staff. Ample parking
Response from the owner Replied: Thank you!
Google Review
- December 21, 2018
Left by Brandon Heller-Sabet
DealerRater Review
- December 21, 2018
Left by Jroberts
I went in with no expectation of leasing an Audi, I was very happy with my BMW. But after driving the Audi, I was sold. Pierre Abizeid was the consummate professional, no pressure, total knowledge but more importantly, he listened to what I liked about driving, my lifestyle and my needs and what I...
Google Review
- December 20, 2018
Left by dave kiel
Not our first Audi But our first from Biener. Pierre was awesome! It took us a little time to decide what we wanted. We made a few changes on which vehicle we wanted and Pierre was always accommodating. Picked up our 19A6 yesterday. A real beauty!
Response from the owner Replied: We're glad you gave us a chance to earn your business for this one! Thank you!!!
DealerRater Review
- December 20, 2018
Left by daveectp
This is not my first Audi but my first time dealing with Biener. Pierre Was Great We changed the vehicle purchase three times and there was no hassel from the dealership or Pierre It was a constant" no trouble at all" We may have been undecided on the vehicle but not Pierre. He was a please to work...
DealerRater Review
- December 18, 2018
Left by rfriedm3@optonline.net
Pierre Abizeid was a big reason why I decided to purchase. No pressure. Was just straight and clear. No salesman tactics. He had a credibility that I respected. Also, the Q8 seemed special. I had been a Porsche owner for the last 9 years and was not expecting to change. The technology in the Q8 was...
DealerRater Review
- December 18, 2018
Left by rfriedm3
Pierre Abizeid was a big reason why I decided to purchase. No pressure. Was just straight and clear. No salesman tactics. He had a credibility that I respected. Also, the Q8 seemed special. I had been a Porsche owner for the last 9 years and was not expecting to change. The technology in the Q8 was...
Google Review
- December 17, 2018
Left by Linda Berman
Google Review
- December 17, 2018
Left by Kevin Dickey
Knock on wood, but this is the best service department that I have ever encountered at a car dealership. Decent, friendly, honest people all the way up and down, as far as I can tell. And for things like tires, they actually make a major effort to be price competitive as well. An earned 5 star rating.
Response from the owner Replied: We're happy to here it! Thank you!
DealerRater Review
- December 17, 2018
Left by Valdi
Jacqueline and Amrit were sooooo professional. I think 10 stars is more appropriate. Pick up and drop off is a great business move. I will definitely consider another lease next year with Beiner. Price is a factor. Maybe shoot me some mail or call. That would be the icing on the cake. Oh yeah...
Google Review
- December 17, 2018
Left by PK Mallampalli
I always get the best service from you, thank you biener audi and the team.
Google Review
- December 17, 2018
Left by S Lugo
I was wonderfully pleased with the Biener Audi communication and service from beginning to end.
Response from the owner Replied: Thank you!!!
Google Review
- December 16, 2018
Left by Gallop Global
DealerRater Review
- December 16, 2018
Left by Q5Sal
Exceptional experience with prior Q5. Being Audi sales team and service department made the decision to stay with them easy due to prior experience. Would HIGHLY RECOMMEND others to Beiiner.
Biener Audi Replied: We're so glad to see you had a memorable and positive experience with so many individual members of our team! Thank you!
Google Review
- December 15, 2018
Left by Steven Bababekov
DealerRater Review
- December 15, 2018
Left by atraut
Things could not have been better. Thanks Marc and Kevin for expelling all the amazing technology, and putting me into the most exciting car I have ever owned.
Biener Audi Replied: We're glad you like the new car so much! Thank you!
Google Review
- December 14, 2018
Left by christian Axelson
Google Review
- December 12, 2018
Left by Riyad Islam
Have been working with Mr. Joe Mortell for the past few years. Gives me the best service and the best price. Does not give you run arounds, simple the straight answer, unlike the typical dealer. Highly recommend of you want to get out and into a new Audi!
Response from the owner Replied: Thank you so much! Also nice photos we saw you uploaded to our profile!
DealerRater Review
- December 11, 2018
Left by jlc618
Was assured that everything was checked and made sure in order before releasing car. Service manager made sure I was aware of work being done.
Google Review
- December 10, 2018
Left by Dmitriy Oterin
DealerRater Review
- December 10, 2018
Left by Happycustomor
I have lease cars from Biener Audi for a decade. I would never go elsewhere ! I am known by employees,and owners,and consider them almost family 😀
Biener Audi Replied: Not sure by your username exactly who you are, but I'm sure the team you work with here feels the same! Thank you!
DealerRater Review
- December 10, 2018
Left by Aes22
The entire team made me feel very comfortable. It was a great experience. I felt like they did everything they could to make it easy for me.
Biener Audi Replied: We're glad to hear you came away with these positive feelings. Thank you!
DealerRater Review
- December 10, 2018
Left by Jamiedenr1
As always Jessica Baldwin goes above and beyond! Not only is she knowledgeable about the product she is a pleasure to deal with and makes the entire process easy and welcoming!
Biener Audi Replied: Jessica is a true asset to our company! Thank you!!
DealerRater Review
- December 09, 2018
Left by autolover
We always have a good experience at Biener Audi. The ownership under Andrew Weinstock has always been helpful and informative and it is a pleasure to work with the entire staff.
Biener Audi Replied: Thank you for the business and compliments!
Google Review
- December 08, 2018
Left by Jonathan Schuman
Danny was excellent! One of the smoothest vehicle transactions we have ever experienced, Danny was very polite and knowledgeable, answered all of our questions and fought to get us the best price on a 2016 Q3 for my sister! We love the car, thank you Danny and thank you Biener Audi!Everyone looking...
Response from the owner Replied: Thank you so much! Good luck with the Q3!
DealerRater Review
- December 08, 2018
Left by soterikay@hotmail.com
Excellent people and excellent experience and I am thrilled with the car and the people that I purchased the car from. Especially Peter who helped me out immensely
Biener Audi Replied: Thank you for the review!
Google Review
- December 08, 2018
Left by Jonathan S
Danny was excellent! One of the smoothest vehicle transactions we have ever experienced, Danny was very polite and knowledgeable, answered all of our questions and fought to get us the best price on a 2016 Q3 for my sister! We love the car, thank you Danny and thank you Biener Audi!Everyone looking...
Response from the owner Replied: Thank you so much! Good luck with the Q3!
DealerRater Review
- December 07, 2018
Left by ddavids
Always a great experience. Great sales man. Fast,,unobstructed processing and paperwork. all options presented in a clear and easy to understand way. Satisfaction guaranteed
Biener Audi Replied: Thank you!
DealerRater Review
- December 07, 2018
Left by centurian14@yahoo.com
Its started with the welcome. Mike is a true professional who gets things done in a fair and quick manner. The car was for my daughter and Mike made her feel great and walked her through the entire process I will be back for another car because of Mike
Biener Audi Replied: We really appreciate the business and the kind review. Thank you!
DealerRater Review
- December 06, 2018
Left by 16 Audi TT
There was a recall for my sold bolsters on my seats. So they said to bring the car in and I would have a rental car while they took care of it. In less than 3 hours the service was done and I got a clean car also. Couldnt be happier.
Biener Audi Replied: Thank you!
DealerRater Review
- December 03, 2018
Left by Michele1
After reading the Luxury SUV reviews on Consumer Reports website we knew we would be purchasing a Q7. The Q7 is top rated and received a grade of 96 out of 100 on its road test. We were passing by Biener Audi with no plans of stopping in when my wife suggested that we stop. We entered the showroom...
Biener Audi Replied: We're glad we were able to make the purchase easy! Thank you!
DealerRater Review
- December 03, 2018
Left by Addigpa
Richie, Jeremy and Biener's team of professionals get the job done right the first time. They are beyond attentive and friendly/professional. My entire family can always count on Biener. That's why we have been customers for over 25 years!
Biener Audi Replied: Can't thank you enough for the many years of business!!! We're glad you can still count on us!
DealerRater Review
- December 02, 2018
Left by Monica205
Its a really nice when you go into the dealer and the workers are knowledgeable of the cars . You feel you can trust them with your car .
Biener Audi Replied: Thank you!
DealerRater Review
- December 01, 2018
Left by Busguy
I am very, very happy to meet & do business with Mr. Mark Roopchan on today. He was very friendly, informative & very patience. I felt welcomed, very respected, welcomed, & appreciated for my visit. He took his time & explained everything to me in a friendly & courteous manner. It was worth the trip...
Biener Audi Replied: We're glad you did too! Thank you!
DealerRater Review
- December 01, 2018
Left by Aneta
Excellent service throughout the process. Everything was ready for me just to sign, get my car and leave ( with full tank of gas!) Highly recommend!
Biener Audi Replied: That's how it should be! Best of luck and thank you!
DealerRater Review
- December 01, 2018
Left by Jaxjoradam
Took the car in for multipoint service, oil change & recall issue. It was done by the time I requested and I am happy with the service. Service manager took care of the repairs I needed.
Biener Audi Replied: Thank you for choosing our service department!
DealerRater Review
- November 29, 2018
Left by Schafercpa
Very comfortable dealing with Lauren who took great care in making the experience a pleasant one! I am not associated with any other dealership or service center
Biener Audi Replied: We appreciate it , Thank you!
Google Review
- November 29, 2018
Left by Harry Otterman
Great place for service
Response from the owner Replied: Thank you!
DealerRater Review
- November 28, 2018
Left by grahamyankees
I've worked with Joe several times. He always accommodates my needs and makes the process a pleasure. Kevin was patient and very helpful. I moved to NYC and still chose to stay with Biener Great Neck.
Biener Audi Replied: Thank you so much!
Google Review
- November 27, 2018
Left by Rikesh Patel
Google Review
- November 27, 2018
Left by hernan cortes
Google Review
- November 26, 2018
Left by alfred jawde
DealerRater Review
- November 26, 2018
Left by i5683uvm
The entire staff from beginning to the end was friendly, courteous and helpful. You are treated like family with a big smile. For this reason alone I will buy Audis from this dealer. Period.
Biener Audi Replied: We appreciate the kind words, thank you!
DealerRater Review
- November 26, 2018
Left by santini01
From my initial contact through the final step, I was treated professionally and courteously. All the work, communication, and and kindness exceeded my expectation. Thank you Biener Audi!
Biener Audi Replied: Thank you!
Google Review
- November 25, 2018
Left by Sandeep Bajaj
The best audi dealership in the tristate area. Pierre is the best sales person they have, with him buying a car is as simple as buying your coffee. He doesn't give you the run around and makes the whole experience amazing.
Response from the owner Replied: Thank you!
Google Review
- November 24, 2018
Left by gail paley
Google Review
- November 24, 2018
Left by Joseph Cacanindin
Drew, Brian, Leo and Pierre are phenomenal. This is our 4th Audi from Biener and the service just gets better. Thanks guys
Response from the owner Replied: Thank you so much for the repeat business!
DealerRater Review
- November 23, 2018
Left by Realjpa
I recently got stuck because the battery in my key was depleted and the car would not start. I looked for help in the owners manual to no avail and called roadside assistance. I then called Matt Weston to alert him my car would be arriving soon. He told me to try holding the key on the steering...
Biener Audi Replied: We're glad Matt was able to help with that before towing the car! Thanks for the positive review!
Google Review
- November 22, 2018
Left by Bill Cates
Google Review
- November 22, 2018
Left by Michelle Kim
Mike F. helped me with both my first and second Audi leases. He has the kind of personality that immediately puts a person at ease. He remembered details from our first meeting 3 years ago which tells me that he really listens and cares for his customers. Hes very personable, professional and he...
Response from the owner Replied: Thank you!
DealerRater Review
- November 21, 2018
Left by TT
Matt Weston was very helpful, efficient, and knowledgeable with the issues pertaining to my car. He helped expedite the needed services and everything went smoothly.
Biener Audi Replied: Thank you for choosing our service dept.!
DealerRater Review
- November 21, 2018
Left by Doc
They make everything easy!!! people sometimes dread the process of getting service or purchasing a vehicle...NOT HERE!!! life is stressful enough they make things simple ,seamless, painless...etc....
Biener Audi Replied: We love to make things easy! Thank you!
Google Review
- November 20, 2018
Left by Jeremy Lewis DJ
DealerRater Review
- November 20, 2018
Left by Larry G.
We just took delivery of our 2019 A6 This is the sixth Audi that we have leased through Biener. It is a wonderful car with unprecedented technology which was equally matched by the professionalism of working with Drew, Leo and Rich once again. We are Audi loyalists because of the all weather...
Google Review
- November 19, 2018
Left by Larry Greenbaum
We just took delivery of our 2019 A6. It is our sixth Audi from Biener, and fifth time working with Marc Rubin. We love the car and its technology. Working with Marc is a pleasant, professional hassle free experience from start to finish. He kept us updated on when our vehicle would arrive and...
Response from the owner Replied: Thank you for the incredible amount of repeat business! We're very fortunate to have clients like you and we appreciate the kind words!
DealerRater Review
- November 19, 2018
Left by Larry G.
We just took delivery of our 2019 A6. It is our sixth Audi from Biener, and fifth time working with Marc Rubin. We love the car and its technology. Working with Marc is a pleasant, professional hassle free experience from start to finish. He kept us updated on when our vehicle would arrive and...
Biener Audi Replied: Thank you for the incredible amount of repeat business! We're very fortunate to have clients like you and we appreciate the kind words!
DealerRater Review
- November 19, 2018
Left by Doug B
Trust worthy dealership. Can always depend on quality service, caring,, reliable, and resolves any concerns you have. I will continue to be an Audi owner and be loyal to Biener Audi.
Biener Audi Replied: Thank you!!!
CarGurus Review
- November 18, 2018
Left by Hiroshi
They contacted in good manner. Unfortumately the car I am interested was sold. But I will keep in touch with them.
DealerRater Review
- November 17, 2018
Left by OrthoGuy
If I could give 6 stars I would, great experience, very knowledgeable staff and xxxx do I love my new Audi! Thanks Guys! Dr. Rob
Biener Audi Replied: Glad to hear it! Thank you very much!!!
DealerRater Review
- November 16, 2018
Left by Burg1
Charles said the recall work would take 1 1/2 hours. I walked into the service department exactly when 1 1/2 half hours had elapsed. As I was walking to the counter to speak to Charles my phone rang. It was him on the phone announcing the car was ready. Talk about timing. We had a good laugh....
Biener Audi Replied: We're glad it was a quick and pleasant visit! Thank you for choosing our service department!
DealerRater Review
- November 16, 2018
Left by ren wang
every time I came to have my car service or recall repair, they always help me to understand the service point & did all points of the car check fro me. I am very satisfied with each time of the service & will recommended my friend to this dealership.
Biener Audi Replied: Thank you for continuing to use our service department!!
DealerRater Review
- November 16, 2018
Left by Jim P
This dealership is no nonsense. They go out of their way to please you. Always a fair, above reasonable experience. Their service department is the best I've experienced.
Biener Audi Replied: We're glad to hear it! Thank you!
Google Review
- November 15, 2018
Left by Harmeet Lidhar
My experience at biener audi is one i will not forget. I was having trouble with some of the tech in my new Q7 and the technologist Arvinder helped me. He was amazing, showing me stuff about my car that i didnt even know it had. Hes so well spoken and thorough. He made the lesson fun. This kid is...
Response from the owner Replied: Thank you for the review, we will be here for you next time!
Google Review
- November 15, 2018
Left by K J
Danny and Dennis were both kind, patient and helpful throughout this purchasing journey. Thanks again!
Response from the owner Replied: Thank you!
Google Review
- November 14, 2018
Left by Maurice Mandel
Google Review
- November 14, 2018
Left by Frank Chin
DealerRater Review
- November 11, 2018
Left by lovemyaudi
The appointment booking was effortless, the wait time was minimal, and the staff were polite and informative. I had my car back exactly when they said it would be finished.
Biener Audi Replied: Glad to hear it! Thank you for choosing our service department!
Google Review
- November 10, 2018
Left by Robert Bruno
Just pulled away in my A5 Convertible, stellar service from start to finish! Thank you Lloyd and Jeff :-)
Response from the owner Replied: Thank you!
Google Review
- November 09, 2018
Left by Kimberly Silvera
DealerRater Review
- November 09, 2018
Left by Audi devotee
As always over more than a decade, an effortless process thanks to a devotion to exceptional service that makes getting a new car a truly unique and pleasurable experience.
Biener Audi Replied: It's an incredible compliment to have your business for so long, thank you!
Google Review
- November 08, 2018
Left by Jane Block
Google Review
- November 08, 2018
Left by Ernest Gottschalk
Google Review
- November 08, 2018
Left by Kania Javier
Danny and Dennis were both kind, patient and helpful throughout this purchasing journey. Thanks again!
Response from the owner Replied: Thank you!
DealerRater Review
- November 08, 2018
Left by Ernest Gottschalk
Second time at this dealership but just as easy as the first. Always super easy to get in touch with both Lauren or Brian with any question I had. Brian did a great job helping me secure financing and Lauren was able to get me a highly limited production car without me having to jump through any hoops.
Biener Audi Replied: Thank you! We believe that's how every purchase should be!
DealerRater Review
- November 08, 2018
Left by John V
After dealing with multiple car brands and dealers over the years, Biener Audi truly distinguished itself as the best I have done business with to date. My salesperson , Marc Rubin, made the experience simple, easy to understand, and extremely smooth from start to finish. He is a true professional...
Biener Audi Replied: We truly appreciate the glowing review! Thank you!
DealerRater Review
- November 08, 2018
Left by Mikewill1992
Very great experience was having issues with my car and they gladly helped me without any issue. I would suggest this dealership to any one that drives an Audi vehicle!
Biener Audi Replied: We're glad we were able to help! Thank you! Hopefully trouble free going forward.
Google Review
- November 08, 2018
Left by Syed Abbas
Google Review
- November 07, 2018
Left by Anthony Geraci
George was fantastic and got me the car I wanted. Very happy!!
Response from the owner Replied: Happy to hear it! Thanks!
Google Review
- November 07, 2018
Left by JB NYC
DealerRater Review
- November 07, 2018
Left by Danchitty
I highly recommend Biener to anyone purchasing an Audi. Everyone I dealt with was highly professional and extremely knowledgeable. there is a reason why I always reurn to Biener to purchase my Audi.
Biener Audi Replied: We're very happy to hear you feel this way. Thank you so much for the repeat business!
DealerRater Review
- November 07, 2018
Left by mikeleventhal
Very smooth & pleasant experience - received the discounts, loyalty & promotions Audi offered - Mike is a nice guy - wants the customers to be happy & enjoy the vehicles .
Biener Audi Replied: Thank you!
Google Review
- November 07, 2018
Left by Mary Behling
They checked out the intermittent issue thoroughly. They explained everything and provided a loaner.
Response from the owner Replied: Thank you! We're glad we could help!
Google Review
- November 02, 2018
Left by leogoros Goros
DealerRater Review
- November 02, 2018
Left by Cramed624
The entire experience was very pleasant. Everyone at the dealership was happy and willing to help me with my car buying experience. Id highly recommend this dealership to all my friends and family
Biener Audi Replied: It's really great to hear that, thank you!
DealerRater Review
- November 01, 2018
Left by Charnla
See above- exceptional , Service professionals are responsive, timely with courtesy and a true sense of making the customer feel at home. The service call was professional and with no anxiety.
Biener Audi Replied: Thank you!
DealerRater Review
- November 01, 2018
Left by buck01
The service was excellent as was the awesome waiting area. The servicing was done in the time period stated by the servicing agent. Received some good advise.
Biener Audi Replied: We're glad to hear you had a positive experience! Thank you for the compliments!
DealerRater Review
- November 01, 2018
Left by Robert12345
I've been dealing with Biener Audi for more than 20 years and have never been less than completely satisfied with the people and the many different cars that I have purchased.
Biener Audi Replied: Thank you for the loyalty spanning two decades. We owe all of our combined success to clients like you. We're glad you have only positive things to say and congrats on your 9th Audi!
DealerRater Review
- November 01, 2018
Left by yfred
I have been a Biener customer for 20 years. The sales and service are the best. I don't know why I need to write 25 words.
Biener Audi Replied: 20 years of repeat business make up for a lot of words. Thank you so much!
DealerRater Review
- November 01, 2018
Left by mira@dejavoosystems.com
Just got the new Q8 .. this is our 5th Audi from Biener . The service is great, the sales team is amazing. Thank you, Mira Zenou
Biener Audi Replied: Congrats on the Q8, what an amazing SUV! We're sure it is turning heads. Thank you so much for all the business over the years.
Google Review
- October 31, 2018
Left by angelos georgopoulos
DealerRater Review
- October 31, 2018
Left by Gmanli1643
The experience at Biener is always a good one. The people in place at the dealership are total professionals. They have all the right answers, and are eager to help with any and all requests.
Biener Audi Replied: We're happy you have so many nice things to say about our team and appreciate you sharing!
DealerRater Review
- October 31, 2018
Left by redcar
I had a great experience. Pierre Abizeid put up with my two sons (30"s) who were xxxx bent on buying me a car in one day. We were not leaving the dealership with out a red car for me. He had the patience and the savior faire to know how to handle this family. I walked out with a Brand new Matador...
Biener Audi Replied: Pierre is a valuable asset to our team. Congrats on the new Q5 ! Thank you!
Google Review
- October 30, 2018
Left by Richard Mith
DealerRater Review
- October 30, 2018
Left by BuddyO
Danny was great, friendly in explaining details about the vehicles and made the process super easy. I would definitely recommend Danny as the go to guy
Biener Audi Replied: Thank you for the business!
DealerRater Review
- October 30, 2018
Left by Edwhua1
Everyone seem very helpful and friendly. The coffee in waiting area is excellent. The work was done within the promised time. I would go back again.
Biener Audi Replied: Thank you! We're glad you had a good visit!
Google Review
- October 29, 2018
Left by Lauren Hymowitz
Google Review
- October 28, 2018
Left by Dan Goldstein
Google Review
- October 28, 2018
Left by Jonathan S
Google Review
- October 28, 2018
Left by Roberto Hewitt
Great service!
Response from the owner Replied: Thank you!
Google Review
- October 27, 2018
Left by Antonia Quintieri
Google Review
- October 26, 2018
Left by Jared Rosenberg
Picked up a Preowned S3 from Lloyd. I highly recommend Lloyd, he was super nice, answered all my questions and truly made the buying experience super easy.
Response from the owner Replied: Thank you! We really appreciate the review. Enjoy the car!
Google Review
- October 25, 2018
Left by Ed McLoughlin
DealerRater Review
- October 25, 2018
Left by Ace
Everyone at the Biener dealership was very friendly, professional and really took the time to answer all of our questions. They went above and beyond any other dealership we have been to and well exceeded our expectations. The dealership factored in heavily on our decision to purchase an Audi.
Biener Audi Replied: Thank you! We really appreciate your business and review!
Google Review
- October 24, 2018
Left by Michele Dobrucky
Google Review
- October 24, 2018
Left by Hernan Cortes
Google Review
- October 23, 2018
Left by Eric Jacobson
Perfect, as usual.
Response from the owner Replied: Thanks!
DealerRater Review
- October 23, 2018
Left by nadiagraz
this is my second lease with Biener hands down best pricing. Very knowledgeable sales staff. Terrific location. Love the car, happy with my dealership choice.
Biener Audi Replied: Thank you!!!!
DealerRater Review
- October 23, 2018
Left by Babs225
From the minute you arrive you are greeted promptly and with a smile. I did not arrange for a loaner car with the hopes that it was a quick fix but unfortunately it turned out after the quick assessment was performed in less than an hour my advisor Matt notified me the work would take approximately...
Biener Audi Replied: Thank you! We will always try to make every visit as convenient as possible!
Google Review
- October 22, 2018
Left by Rocky Bisnauth
Best Audi dealership in the country
Response from the owner Replied: Thank you!
DealerRater Review
- October 22, 2018
Left by Lovie
I enjoy working with Mike F., each time I lease from Audi. He is a pleasure to work with and he moves the process along quickly. He is professional and extremely knowledgable about the different models. Mike is always willing to work out the beat deal possible. He is open-minded and very...
Biener Audi Replied: Thank you so much for the repeat business and for taking the time to write such a nice review!
Google Review
- October 21, 2018
Left by Jeffrey Sapper
Google Review
- October 20, 2018
Left by millie burgos
DealerRater Review
- October 20, 2018
Left by ASL
Very easy, and they always treat me great. That is why I came back from three states away. Ed is the best, and is worth the travel.
Biener Audi Replied: Thank you! We're very lucky to have Ed and we appreciate the loyalty!
DealerRater Review
- October 20, 2018
Left by alexastor
10/20/2018 Yesterday, I visited the Biener Audi Family dealership to have my Audi Q7 serviced. It was not my first visit at the Biener Audi Family Dealership, yet each time, whether it is the service, or the sales, Biener Audi associates manage, each time, to amaze me with their exceptional...
Biener Audi Replied: Thank you for the tremendously kind review! All of us appreciate the review and your business!
DealerRater Review
- October 20, 2018
Left by Canacorn
My 2016 A6 overheated due to a hose problem. I called Biener Audi, asked for Jonathan Pizzo, who instructed me to call Roadside Service . He arranged a rental car for me. Upon arrival at the dealership, he was there to personally assist me. He also arranged for my state inspection to be done as well...
Biener Audi Replied: We're sorry you needed roadside service but glad to hear the resolution went smoothly! Thank you!
Google Review
- October 16, 2018
Left by Karen bitton
Great service fast and reliable
Response from the owner Replied: Glad to hear, thanks for choosing our service department!
Google Review
- October 16, 2018
Left by Jamal hayden
DealerRater Review
- October 16, 2018
Left by Ron
Waited for the repair and it was done well and in the time promised. Waiting area was clean and comfortable. Overall it was a pleasant experience.
Biener Audi Replied: We're happy to hear that! Thank you!
DealerRater Review
- October 16, 2018
Left by Marc Sheff
Jeremy took care of me as he always does. I ended up waiting for a shorter time than expected. All was done in a timely fashion.
Biener Audi Replied: We're glad to hear it, thanks for the review!
DealerRater Review
- October 15, 2018
Left by Ray118
See above, Also suggested a loaner for a few hours because the dealership was not near our home. We were able to do errands in the ensuing time
Biener Audi Replied: Happy we could make it a productive visit! Thank you!
DealerRater Review
- October 14, 2018
Left by Richmwm
Nice process.... no pressure tactics which was nice .. friendly not pompous ... wouid do business again if I ever look to upgrade to a larger suv
Biener Audi Replied: Thank you for the kind words!
DealerRater Review
- October 14, 2018
Left by Ellabella
My loaner car was a Q7 3.0, the same as what I currently own. I appreciate that they tried very hard to give me a car similar to the one I own.
Biener Audi Replied: We're glad that worked out!
Google Review
- October 13, 2018
Left by J P
Everyone at the Biener dealership was very friendly, professional and really took the time to answer all of our questions. They went above and beyond any other dealership we have been to and well exceeded our expectations. The dealership factored in heavily on our decision to purchase an Audi. I...
Response from the owner Replied: Thank you !!!
Google Review
- October 12, 2018
Left by Anthony Moy
DealerRater Review
- October 12, 2018
Left by rfgaleano
Been leasing Q5s from Drew Russo at Biener since 2010. He has made going from the old lease into a new lease a seamless transition. Drew and the Biener service department have gone above and beyond to meet and exceed my expectations on so many occasions.
Biener Audi Replied: We really appreciate the repeat business. Thank you!
DealerRater Review
- October 12, 2018
Left by Steve123
Always greeted with a big friendly Good Morning and addressed very professionally no matter how big or small the problem might be. This latest experience was due to a windshield replacement that required certain software to be recalibrated.
Biener Audi Replied: Thank you!!!
DealerRater Review
- October 12, 2018
Left by Mjel
The service at Biener Audi is exceptional. Everyone who helped me were courteous and professional, and my car was completed in a timely manner. Recommend Highly.
Biener Audi Replied: Thank you for trusting our service department! We appreciate the review.
DealerRater Review
- October 12, 2018
Left by Audi3
Very positive experience working with Lauren and Brian while transitioning my vehicle from a lease to purchase. They are both very professional, thorough and knowledgeable.
Biener Audi Replied: Thank you! We appreciate the review!
Cars.com Review
- October 09, 2018
Left by Preet
My husband and I have bought cars in the past, and were always left with a bad taste in our mouth. Biener Audi in Great Neck was the exact opposite experience. They did not try to push us into buying, they were considerate and extremely thorough through the entire process. We went to the...
Google Review
- October 08, 2018
Left by Avigail Bahr
Great service fast and reliable
Response from the owner Replied: Glad to hear, thanks for choosing our service department!
Google Review
- October 08, 2018
Left by Brian Paige
Google Review
- October 05, 2018
Left by John Gordon
Nice place to shop for a car.
Response from the owner Replied: Thank you!
DealerRater Review
- October 04, 2018
Left by kja
The process and work completed was done professionally and in the time specified by the agent.. I would highly recommend this dealership to anyone.. Exceeded my expectations
Biener Audi Replied: Thank you for the great review! We appreciate your service business!
Google Review
- October 02, 2018
Left by Rahul Sinh
Very professional. Delivered the car on time and the service is very good. We had to head to Lake George for the weekend and our Q7 was fixed right on time. They texted us from time to time and ensured we got the best service.
Response from the owner Replied: Thank you!
Google Review
- October 02, 2018
Left by Top Top Lock
Great service fast and reliable
Response from the owner Replied: Glad to hear, thanks for choosing our service department!
Google Review
- October 02, 2018
Left by irwin haas
Outstanding service car serviced all issues taken care of.
Response from the owner Replied: Excellent, thank you for the 5 star review!
DealerRater Review
- October 02, 2018
Left by Pgermanis04
Professional team! I was in and out in less than 20 minutes with my new car! I have been leasing an Audi A4 since 2006 with Biener and Ed Glicksman has been my salesman since. Highly recommend to family and friends.
Biener Audi Replied: We're very lucky to have Eddie! Thank you for being such a loyal client!
DealerRater Review
- October 02, 2018
Left by Ilovecrystal
We have purchased many cars from Biener Audi over the years. The dealership is wonderful, the staff helpful - they treat you like family and the cars are great!!
Biener Audi Replied: We really appreciate the repeat business! Thank you so much!
DealerRater Review
- October 02, 2018
Left by mlmcrd1508
We came all the way from Maine to purchase the car and everyone at Biener made the experience so easy. We were in and out in about 20 minutes and the car is great! Thank you all!
Biener Audi Replied: Thank you! Enjoy the car!
Facebook - Web Review
- October 02, 2018
Left by Peter Neumann
Easy to work with. All staff feas friendly and helpful. Wonderful experience; plan to return again in the future.
Biener Audi Replied: Thank you for your kind words, feedback, and recommendation, Peter! We appreciate you taking the time to tell us about your experience. We look forward to working with you in the future
Yelp Review
- October 01, 2018
Left by Janet C.
I love my new Q5! Who knew there could be so much technology in these cars ! Also special thanks to Kevin Silva, for always answering my questions and instructing me on the new vehicle.
Google Review
- September 28, 2018
Left by Fred Naught
Outstanding dealer all around. The sales staff know the product in and out. The service team is second to none. The service director Steve runs a great ship. The service writers don't try to over sell you things you don't need. The technician Yuskel, who works on my vehicle quite a bit for services...
Response from the owner Replied: Thank you! Reviews like this mean a lot to us!
Google Review
- September 27, 2018
Left by Ty Boogie
Google Review
- September 27, 2018
Left by Dennis Zheng
Not 5 Stars But 10 Stars, Look for George, Easy to Deal. Audi Q7 was great
Response from the owner Replied: Thank you! Glad to hear it!
Google Review
- September 26, 2018
Left by Taufiq Zaman
Worked with Michael, amazing person to work with to get my new Audi. Highly recommend to anybody looking to get an Audi.
Response from the owner Replied: Thank you for the kind words!
Google Review
- September 26, 2018
Left by Rob L.
George, Drew, and the sales team at Biener Audi made my purchasing experience smooth and painless. Finding a great car dealership is a rare thing, and thus far, I'm glad I chose this one.Update:09/15/18This morning, I brought my car in for warranty replacement of the shifter knob due to a broken...
Response from the owner Replied: Thank you! Great shots!
Google Review
- September 25, 2018
Left by Jason Ferrara
Mike the salesman is excellent. Unfortunately I wasn't able to buy a new car at this time, but he was so amazing to deal with that as soon as my lease is over I will be rushing to meet with him again.
Response from the owner Replied: Thank you!
DealerRater Review
- September 24, 2018
Left by stavy12
great experience...we leased our 1st audi with Pierre as our salesperson. WHole experience was enjoyable. Nothing was pushed...up front and honest. highly recommend
Biener Audi Replied: Thank you!
Facebook - Web Review
- September 24, 2018
Left by Margaret Mateyaschuk
From sales staff to the service department great service! They deliver on every level. Not to mention love my Audi Convertible too!
Biener Audi Replied: Thank you for your recommendation, Margaret! We appreciate your feedback and are happy to hear that you're enjoying your Audi Have a great week!
Facebook - Web Review
- September 24, 2018
Left by Kevin Harper
Everything! Great group of people....
Biener Audi Replied: Thanks for the feedback, Kevin! We hope to work with you again
Yelp Review
- September 23, 2018
Left by Alanna D.
Great experience here! Was sold a car by Michael Abu and can honestly say I was nothing short of satisfied. Excellent service and made sure he did everything he could to meet my needs and expectations. Absolutely in love with my Q5 and will be coming back for any services.
Google Review
- September 22, 2018
Left by Michael Leventhal
Google Review
- September 20, 2018
Left by Michelle Gutierrez
Google Review
- September 18, 2018
Left by allen steinberg
Google Review
- September 18, 2018
Left by Breanna Bachmann
Google Review
- September 18, 2018
Left by Christian Nanas
Great Communication!
Response from the owner Replied: Thank you!
DealerRater Review
- September 18, 2018
Left by -
Lauren is amazing, always promptly answering every question we've had. Matt and the Service Department are all on-the-ball, and friendly. The guys who greet you when you come in are professional and friendly.
Biener Audi Replied: Thank you!
Google Review
- September 17, 2018
Left by Brian Gilmore
Google Review
- September 15, 2018
Left by Rob L.
George, Drew, and the sales team at Biener Audi made my purchasing experience smooth and painless. Finding a great car dealership is a rare thing, and thus far, I'm glad I chose this one.Update:09/15/18This morning, I brought my car in for warranty replacement of the shifter knob due to a broken...
Response from the owner Replied: Thank you! Great shots!
CarGurus Review
- September 15, 2018
Left by Michael
Dealer followed up promptly.
DealerRater Review
- September 15, 2018
Left by Lindasaudi
Perfect experience. Honest. Friendly. Couteous. Dedicated. Some of the words that I can use to describe our experience. It was everything a car transaction should be guys did a great job and we walked out really happy at every level
Biener Audi Replied: We're glad to hear ! thank you
Google Review
- September 15, 2018
Left by michelle roopchan
Outstanding 1st Class Service. I will definitely recommend to anyone.Sales Specialist Mark Roopchan was knowledgeable and detailed while walking me throw the entire process. Thank you all for your hard work. I look forward to doing business with Biener again.
Google Review
- September 14, 2018
Left by Ruben Diaz
Very organized with appointment; Helpful staff; Comfortable waiting area with beverage and snacks, television, air conditioning. End of appointment sheet provided with what was completed on the car. Would recommend going very early because it gets super crowded on Saturday.
Response from the owner Replied: Thank you! Agreed, we try to make all planned visits by appointment so that everything moves as efficiently as possible.
DealerRater Review
- September 14, 2018
Left by Nrivera92
Jeremy was very friendly and welcoming! The center was packed on a Saturday morning but he took his time with each client to ensure the best service. Would definitely recommend the Biener service center.
Biener Audi Replied: Thank you!
Google Review
- September 12, 2018
Left by Ollie Rivers
Google Review
- September 10, 2018
Left by A Google User
Over the last 15 years we have owned 5 different Audis (2 Q7s, 2 A6s & an A4). We have serviced all of the vehicles at Beiner, even ones bought at other dealers. The staff is very welcoming and personable. I usually work with John at the service desk and Yuksel the mechanic/technician. Both do great...
Response from the owner Replied: Thank you for choosing our service department. We're proud to hear we have kept you impressed with our service for so long!
Google Review
- September 08, 2018
Left by Francisco Viruet
Google Review
- September 08, 2018
Left by Janice Stalzer
Everyone was terrific
Google Review
- September 07, 2018
Left by Hauman Chau
Google Review
- September 06, 2018
Left by Debbie Neuschatz
Google Review
- September 06, 2018
Left by Michael Preis
Great team, always Quick, and efficient.
Response from the owner Replied: Thank you!
DealerRater Review
- September 06, 2018
Left by LaVoraED
My issues were addressed in a timely manner. Staff were very helpful and the ease of making an appointment was much appreciated. I will definitely use this dealership again.
Biener Audi Replied: Thank you!
DealerRater Review
- September 06, 2018
Left by bwisun
From buying the car, to driving the car has never been easier or as enjoyable. The sale team worked with me and was in and out in no time. But Biener took it a step further. There service department is second to none. Jeremy DeJesus is the nicest most knowledgeable service contact I have ever had....
Biener Audi Replied: Fantastic to hear you have had great experiences in both sales & service. Thank you for your business and for writing the review!
DealerRater Review
- September 05, 2018
Left by Trailerman
Pete was a very caring and knowledgeable salesman. He answered all our concerns honestly and we took possession of our vehicle in a timely manner. Dennis was also very helpful by making us aware that we could get remote start installed, which is a great feature.
Biener Audi Replied: Thank you!
DealerRater Review
- September 05, 2018
Left by kjlynn
I was so pleased with the service department that I convinced my daughter to buy a new Audi at Biener, even though she lives close to another dealership.
Biener Audi Replied: We appreciate that greatly!!!!! Thank you!
Google Review
- September 05, 2018
Left by CoCo
Pierre was patient, kind and very attentive to my mothers needs. She hasnt had a new car in almost 20 years so this was big for her. Needless to say she is quite happy with her new car and the buying experience. The young man, Kevin, that Pierre assigned to help my mother with all of the gadgets in...
Google Review
- September 04, 2018
Left by Ganesh Samaroo
Google Review
- September 04, 2018
Left by Edward Boria
Google Review
- September 03, 2018
Left by Jane Cristal
DealerRater Review
- September 03, 2018
Left by UNCLE KARL
Extremely friendly superb courteous service.!! No more has to be said!! 25 words would be very superfluous and over redundant to continue. THE END by Uncle Karl
DealerRater Review
- September 03, 2018
Left by Yted2010
Charles was great, explained work that was going to be done, told me how long it was going to take. He introduced me to Yuksel Jusuf the tech that was working on my car, before I finished my coffee my car was done and cleaned, the service was exceptional, I would definitely recommend Biener to all...
Biener Audi Replied: Thank you! We hope to see you for the next service!
DealerRater Review
- September 03, 2018
Left by JMK1976
Great sales and service team, very accommodating, highly reccomend, I am a customer for 15 years and going, Rich Pizzo is great, he runs a great operation
Biener Audi Replied: Thank you! We all appreciate the review.
DealerRater Review
- September 03, 2018
Left by Sunshineg03
Welcoming atmosphere, salesman Pierre was great, informative and personable. Answered all my questions and gave me ideas I didnt think of. Extremely sweet and kind person!!! The the technologist Kevin was sooooo helpful in his instructions of how to operate the cockpit....
Biener Audi Replied: Thank you!
Facebook - Web Review
- September 03, 2018
Left by Karl Drobitsky
FRIENDLY COURTEOUS SERVICE OF HIGHEST QUALITY!! UNCLE KARL
Biener Audi Replied: Karl, thank you so much for your recommendation! Have a great rest of your week
DealerRater Review
- September 02, 2018
Left by nurse
everyone i dealt with from making the appt to check out was professional , courteous and a pleasure to deal with.......... i made a last minute appt, they fit me in and did not make me wait all day.. very accomodating....... thank you
Biener Audi Replied: Thank you for the review!!
DealerRater Review
- September 02, 2018
Left by Jaymari104
Top notch, professional experience - 2nd lease with Mike F. and expect to continue to be clients in the future. Thank for such reliable, excellent customer service.
Biener Audi Replied: Enormous appreciation for the repeat business! We're glad Mike was able to help you with both purchases!
DealerRater Review
- September 02, 2018
Left by CutChogue
quick appointment and quick repair on indicated schedule service is very easy at Biener they checked to see if the part was in stock before setting the appointment
Biener Audi Replied: We're glad you had an easy experience! Thank you!
Google Review
- September 01, 2018
Left by Sonia George
Google Review
- September 01, 2018
Left by Andrew Edson
Google Review
- August 31, 2018
Left by Rajiv Yadlapalli
Google Review
- August 29, 2018
Left by Tim Broadbent
DealerRater Review
- August 29, 2018
Left by Malcsea1
They found a great solution to my leaky convertible top- so far. Great loaner and no problems at all. Jeremy great from a previous experience too
Biener Audi Replied: Thanks for choosing our service department. Hopefully that stays trouble free and we'll be here for your regular maintenance!
DealerRater Review
- August 29, 2018
Left by rpiazza
It was such a pleasure dealing with Marc Rubin! He quickly provided us with all the available options so we were easily able to make the best decision without spending a tremendous amount of time in the dealership. This is our second Audi from Biener and we'll certainly be back again!
Biener Audi Replied: We're very lucky to have Marc Rubin on our team and you as a client. Thank you!
Google Review
- August 28, 2018
Left by James Pierno
No hassle deal. Easy in easy out! Even my wife was happy!
Response from the owner Replied: Glad you're both happy! Thank you!
Google Review
- August 28, 2018
Left by Charles Berlin
DealerRater Review
- August 28, 2018
Left by SteveL160
made me feel at home, and gave me an excellent service. When I came back to pick up the cr they spent as much time as possible to help me.
Biener Audi Replied: We're glad you feel that way! Thank you!
DealerRater Review
- August 28, 2018
Left by maidy1
I've been coming here for over a dozen years and always find the service and staff to be exceptional. They are a pleasure to do business with.
Biener Audi Replied: We can't thank you enough for over a decade of patronage ! The positive review is appreciated !
CarGurus Review
- August 28, 2018
Left by Aleksandr
Professional and friendly invironment
Google Review
- August 27, 2018
Left by katrina tai
DealerRater Review
- August 26, 2018
Left by Ab-Brooklyn
Biener Audi has a super culture of being helpful, truthful and honest. I had such a simple and straightforward dealing with Biener and their team of Danny and Brian- really stressfree and smooth. Once I had done my research on what I wanted and negotiated a price with them, they went out of their...
Biener Audi Replied: Thank you for such a kind review! We're glad you had positive experiences with so many members of our team!
Google Review
- August 26, 2018
Left by Alexis Axelrad
DealerRater Review
- August 25, 2018
Left by Leo
I wish I could have taken down all the stars on the sky and give to them I can't say enough good things about our experience with salesman Mike Firouztale. I was very impressed by the level of professionalism and caring I experienced there. My salesman, Mike Firouztale was very knowledgeable I...
Biener Audi Replied: Thank you for the glowing review!!! We really appreciate it!
DealerRater Review
- August 23, 2018
Left by Realjpa
I had an emergency and needed immediate help resolving a tire issue. I did not call before arriving at the service entrance. The garage door automatically opened when I arrived and my name popped up on the overhead video monitor. I want Then warmly greeted and told not to worry. When I went into the...
Biener Audi Replied: Glad we could help! Thank you for the kind words.
Google Review
- August 22, 2018
Left by Susan Browning
Facebook - Web Review
- August 22, 2018
Left by Richard Kreindler
excellant service experience
Biener Audi Replied: Thanks, Richard!
Google Review
- August 21, 2018
Left by YU TIAN
Purchased both a Q7 and A6 from this dealer. Excellent sale staff and service staff. Looking through all these reviews. Don't come here acting entitled and you'll get the service you deserve. Treat others like you would like to be treated.
Google Review
- August 21, 2018
Left by Toliver Chin
Over the last 15 years we have owned 5 different Audis (2 Q7s, 2 A6s & an A4). We have serviced all of the vehicles at Beiner, even ones bought at other dealers. The staff is very welcoming and personable. I usually work with John at the service desk and Yuksel the mechanic/technician. Both do great...
Response from the owner Replied: Thank you for choosing our service department. We're proud to hear we have kept you impressed with our service for so long!
Google Review
- August 20, 2018
Left by sam Biggz
Google Review
- August 20, 2018
Left by Janice Stalzer
Google Review
- August 20, 2018
Left by Michelle Cordero
Google Review
- August 17, 2018
Left by albert jaronczyk
The Biener Audi service team deliver consistently superb service, no matter how routine or involved the automobile servicing required. I have both of my Audi vehicles routinely serviced exclusively by Biener Audi and I can always count on a warm greeting and professional handling of my automobile.
Response from the owner Replied: Thank you!
Google Review
- August 16, 2018
Left by Allen Bauman
DealerRater Review
- August 16, 2018
Left by Darwin
Returned to dealership, with reservations, following poor experience with previous sales person ( no longer there!) and irritation with one service advisor ( who I will Never deal with again) What a difference this time! A really pleasant, patient and well informed sales agent, a great technical...
Biener Audi Replied: We appreciate the second chance! We'll keep it up!
DealerRater Review
- August 16, 2018
Left by Don Do
The dealer was very underdsanding of my needs to the car. All my questions were answered with an excellent explanation. We were able to easily pick the car we wanted with barely any problems considering the time we were at the dealership. The experience at the Audi dealership was also better than...
Biener Audi Replied: Thank you !
DealerRater Review
- August 16, 2018
Left by Michele Domanick
Professional from start to finish. Charles Graf was very accommodating to help me with my travel arrangements to work and then to get my car back.
Biener Audi Replied: Thank you for the review!
Facebook - Web Review
- August 15, 2018
Left by Dave Singh
The easiest car purchase I have ever had. My sales person worked with me and got to the price I wanted. The only issues were my car was a pre owned and was not prepped for me to pick it up. My car was given to me with dirty mats and had spray residue. I was shocked since this was a upscale luxury...
Biener Audi Replied: Hi Dave! Thank you so much for leaving us a review and feedback. We are happy to hear that you had such an easy buying experience with us, but we are sorry to hear about your vehicle not being clean upon pick up. Please feel free to give us a call if you want to speak further, as we would love the opportunity to talk with you directly regarding this. Thank you!
DealerRater Review
- August 15, 2018
Left by goaway
Very good experience, Marc made everything very easy and didn't feel pressured. Having to write a minimum of 25 words to say something nice about my experience is not a good use of this site
CarGurus Review
- August 15, 2018
Left by GuruDS5F7
The dealer contacted me and wanted to know if I had any questions
Google Review
- August 14, 2018
Left by Biwash Shrestha
Exceptional customer service!! Matt was awesome. They serviced my vehicle and forget to clean and wash my vehicle. I spoke to Matt next day and he apologized and provided with a complimentry detailing. Little unhappy at the beginning but completely satisfied at the end. Thank you!!!
Response from the owner Replied: Thanks for letting us rectify that! Glad it worked out.
Google Review
- August 10, 2018
Left by A Google User
I am very pleased with my purchase, the response time and service I received was very good, I would buy from this dealer again.
Response from the owner Replied: Thank you!
Google Review
- August 10, 2018
Left by A Google User
Best dealership in the New York metro area!The service department provides exceptional customer service!
Response from the owner Replied: Thank you!!
Google Review
- August 09, 2018
Left by Shawn Morgenroth
Google Review
- August 09, 2018
Left by Mark Rechler
DealerRater Review
- August 06, 2018
Left by peter'saudi
I truly appreciate you allowing me to have a loaner for the day of service, but could you have the tech giving out the car that he might ask "are you familiar with this model?" Last service I had was a 2018 A3 whereas I come from a 2015 A4. The controls are way different !! A quick Q&A would be...
Biener Audi Replied: Thanks for choosing our service department! We'll work on that, and our valets are always ready to answer any questions or go find someone who can, but normally it's true their goal is to get clients in and out of the service lane as fast as possible.
DealerRater Review
- August 06, 2018
Left by Manhasset
You will love working with Mike Firoutzale of Biener Audi. This is our second car with Mike and each time he has been incredibly nice and a wonderful resource for all things Audi. Not the usual run-around at all. Rather, a person you would want to have as a friend and advisor. We went in to see Mike...
Biener Audi Replied: Thank you! Enjoy the new car!!
Facebook - Web Review
- August 04, 2018
Left by Michael J. Ciotta
I was nervous about even considering an Audi, but Pete Riel made me relax right away. He directed me to a beautiful A4, 2018 and I knew it was the car for me. I test drive it and loved it. Pete did a great job reviewing all the features in the car. The finance guy, Brian, was very cordial and...
Biener Audi Replied: Hi Michael, we are so glad that Brian and Pete helped you through your car buying experience. Enjoy your new A4!
DealerRater Review
- August 04, 2018
Left by mikeciotta
Peter Wiehl was both courteous and professional and made me feel very comfortable during the sales part. He went over the top in explaining all the features on my car. He also understood my apprehension w the technology and took his time w me. Brian Paige made the financial part painless. He too...
Biener Audi Replied: Thank you for sharing the good experience! We thank you for the business!
Google Review
- August 03, 2018
Left by Dominick Cioffi
Google Review
- August 03, 2018
Left by Jonathan Bergman
Facebook - Web Review
- August 03, 2018
Left by Wass Noor
DealerRater Review
- August 03, 2018
Left by Doc0067
Used my regular salesman Mark Rubin whom I trust explicitly. Got bought out of my lease three months early, got into a 2018 in the color I wanted with all the bells and whistles and saved 23 dollars. A month. Enough said.
Biener Audi Replied: Glad we could make it easy! Thank you!
DealerRater Review
- August 02, 2018
Left by SimBrim
From appointment to picking up my car after service everything went as planned. This is my fourth Audi and I have always received excellent service from my salesman, third time Ive used Joe Mortell and they have always serviced my cars exceptionally well. John Pizzo has from inception handled my...
Biener Audi Replied: Thank you for your loyalty!!
DealerRater Review
- August 01, 2018
Left by BGreen11
It has truly been a pleasure to be serviced by so many great professionals at Biener Audi. Their customer service is impeccable and I would recommend their business to anyone. Instead of feeling like a business deal the whole team at Biener Audi Makes it feel more like a family experience and I am...
Biener Audi Replied: Thank you for choosing Biener Audi and for the kind words. All those mentioned really appreciate it!
Google Review
- July 31, 2018
Left by Luis Reyes
I am very pleased with my purchase, the response time and service I received was very good, I would buy from this dealer again.
Response from the owner Replied: Thank you!
DealerRater Review
- July 31, 2018
Left by Affirmed 1978
I have been a customer with Biener for over four years and I have never experienced anything buy first rate treatment. The Team at Biener are Consummate Professional's!!
Biener Audi Replied: Thank you!
DealerRater Review
- July 30, 2018
Left by Audi3
Marc was extremely professional and displayed a caring attitude. He delivered what promised and more. Kevin was excellent in giving us a "tour" of the new car. Very knowledgeable
Biener Audi Replied: Thank you! Enjoy the new car!!
DealerRater Review
- July 30, 2018
Left by A7plus1
The service was fantastic. The service was quick. The staff was incredibly helpful and knowledgeable. I really enjoy servicing my vehicle here. Thanks for all you all do!
Biener Audi Replied: We're glad to hear that! Thank you!
Facebook - Web Review
- July 29, 2018
Left by Douglas Fischer
Biener Audi Replied: Douglas, thank you so much for the 5-star review!
CarGurus Review
- July 29, 2018
Left by Luis
Excellent experience, very helpful personnel, I would buy from them anytime.
DealerRater Review
- July 27, 2018
Left by Bv996618
As always, the service team took great care of me and made my service experience flawless. The team made sure I got to my next appointment while my car was being serviced. Thank you
Biener Audi Replied: Thank you!
Google Review
- July 26, 2018
Left by Edward Mallozzi
Google Review
- July 25, 2018
Left by Warria Esmond
Google Review
- July 25, 2018
Left by Simon Pevzner
Google Review
- July 25, 2018
Left by Peter Perez
Google Review
- July 24, 2018
Left by Sonnah Barrie
Best dealership in the New York metro area!The service department provides exceptional customer service!
Response from the owner Replied: Thank you!!
DealerRater Review
- July 23, 2018
Left by kenvitale
I make an appointment for opening time, I have coffee, read a little and look at might be my next car. No problems, everything taken care of and I leave Very convenient
Biener Audi Replied: Thank you for choosing our service department and for the kind words!
DealerRater Review
- July 23, 2018
Left by A777
From the car jockeys who take the cars in to the service writer and manager it really was a pleasurable experience. I've owned BMW's,Porsche,Lexus,Jaguar and Audi really has been the best service department to deal with.
Biener Audi Replied: Thank you for that tremendous compliment!!! We appreciate your business!
Google Review
- July 23, 2018
Left by Philip Joseph
Facebook - Web Review
- July 22, 2018
Left by William Kimmig
Biener Audi Replied: Thank you for the kind words and 5-star review, William!
DealerRater Review
- July 22, 2018
Left by Roberta
Excellent people who provide service. I believe that says it all I believe that Jessica is an excellent professional who follows up and keeps her promises thats really all Im looking for in-service
Biener Audi Replied: Thank you!
DealerRater Review
- July 19, 2018
Left by Ii
Always treated like family at Biener Audi. Love their service department and helpful staff I recommend Biener Audi to all my family and friends! Thank you!
DealerRater Review
- July 19, 2018
Left by ALC
As usual, all work that I requested be performed was addressed the first time. Was provided an Audi loaner to make the experience as painless as possible.
Biener Audi Replied: Glad to hear it thank you so much!
Google Review
- July 18, 2018
Left by Edward Mallozzi
DealerRater Review
- July 18, 2018
Left by mike
The services are excellent. The people in the service center are really nice and efficient. From drop off to pick up, they treated customers very well. Highly recommend this service center for Audi users.
Biener Audi Replied: Thank you!
Google Review
- July 14, 2018
Left by Emma Ubiera
Google Review
- July 13, 2018
Left by debbie rossi
Well this is my first time going to Biener Audi, and I was fortunate enough to gave Charlie Graf assisting me.The level of professionalism that he provided was outstanding, and he made the experience such a positive one, that I will only go to Biener Audi from here on in. There is no reason to go...
Response from the owner Replied: Thank you for choosing our service department! We're glad to hear you plan to come back!
Google Review
- July 13, 2018
Left by Wainright Samuel
DealerRater Review
- July 11, 2018
Left by buck01
The whole experience was exceptional. First class waiting room, rental was provided for followed by an Audi loaner. Communication was spot on. The repair service was done very professionally.
Biener Audi Replied: Thanks for sharing the good experience and for choosing our service department!
DealerRater Review
- July 11, 2018
Left by Ayodeeee1874
Thank you Ed Glicksman for making my 1st time car experience the best experience ever. I also have to thank Brian Paige as well. I visited the location in Lynbrook, NY. I had the worst experience ever. The staff wasnt as courteous and the individual assisting me wasnt friendly at all. I would like...
Biener Audi Replied: Glad to hear we turned your Audi experience a positive one! Thank you!!!
Google Review
- July 10, 2018
Left by A Google User
Marc Rubin handled everything perfectly for my new car!Kevin Silva was amazing at explaining all tech components in the new car.
Response from the owner Replied: Thank you! Wonderful to hear that!
Google Review
- July 10, 2018
Left by A Google User
This visit was "truly exceptional" because for the first time in my experience with Biener Audi I had to wait two hours to get my car ready although I have had an appointment and a loner car. When I asked why do I have to wait so long, the answer was because there are two other cars in front of me....
Response from the owner Replied: We're sorry about the miscommunication on how long it would take to finish working on your car. Your service writer is pretty sure he told you how long it would be but perhaps was not clear enough since you came back earlier. All visits are not the same, some intervals take more time and sometimes additional updates are performed. We will work on being more clear about the timing for you.
Google Review
- July 10, 2018
Left by A Google User
Pete Wiehl was very accommodating to assist us with the documentations for the vehicle. He explained all the details and helped us process all the paperwork with no issues. Punctual and professional. Would definitely recommend him if you are in the market for a great CPO. Their service department is...
Response from the owner Replied: Thank you! We're so glad to hear we've kept you happy in both sales and service . That is extremely important to us.
Facebook - Web Review
- July 10, 2018
Left by Donna Iucolano
Always good. Finally got my recall notice for the airbags in my A4. Just wish their service wasn't so darn expensive, and that they had more loaner Audi cars. Hate the rentals.
Biener Audi Replied: Donna, thank you for the 5-star review! We are sorry that your service was on the pricier side and that you weren't pleased with the rental. If you have any additional feedback you'd like to discuss, please feel free to give us a call. We'd be happy to chat. Thank you and have a great week!
DealerRater Review
- July 10, 2018
Left by Eddies55
Brought my Audi up from Florida because I wanted no one other than Biener Audi to service my car...The staff are terrific and the waiting room is the nicest I have ever been in
Biener Audi Replied: Thank you for your trust & loyalty!
DealerRater Review
- July 10, 2018
Left by atb
the service was efficient and the repair done extremely well every time I bring my Audi in , the work is done expertly and quickly I recommend it
Biener Audi Replied: Glad to hear it! Thank you so much for choosing our service department!
CarGurus Review
- July 10, 2018
Left by amit
Good response
DealerRater Review
- July 07, 2018
Left by audireview123
Excellent, professional, respectful, friendly and NO hassle, NO Haggle service. Extremely competitive initial offer. "Customer for life". I am thankful that I decide to stop by Biener Audi. After Biener I did not look any further. Thanks Biener.
Biener Audi Replied: No, thank YOU!!! We really appreciate the business and kind words.
DealerRater Review
- July 06, 2018
Left by Edwhua1
The service staff are very friendly. Service advicer seems very knowledgeable. Waiting area is comfortable with good coffee. The only thing I wish for is the option of loaner car on Saturday.
Biener Audi Replied: Thank you! We are working on that, it's discussed often. The problem is having cars back for the Monday morning rush after a slower half crew Saturday.
DealerRater Review
- July 06, 2018
Left by AudiS42018
Best experience you can ask for