Cars.com Review
- October 16, 2025
The dealership has exceptional customer service. My service professional is Juan Ayala and he is extraordinary!
Cars.com Review
- October 13, 2025
This was my first time at this dealership for service and I must say 5 start service! Tonny Wambugu My Service Advisor was great and very knowledgeable about the service that was due and assisted me with the process. I will definitely recommend this Mercedes dealership to anyone who is looking to...
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.
Cars.com Review
- October 11, 2025
Excellent Customer Service. Very friendly, positive , and kind staff members.I highly recommend this place.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- October 08, 2025
Mr Chevist was so helpful, especially as first time Mercedes users. He took time to explain details to our understanding. He even offered to give us help whenever we’re in need at the Mercedes Benz branch at Silver Spring.
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- October 07, 2025
It was very professional, friendly, courteous and clean. It has a wide variety of cars to chose from
Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- October 03, 2025
Direct and to the point. Everyone is professional and courteous from the greeting to the closing.
Dealer Replied: Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- October 02, 2025
Promptly greeted with a smile when we entered the showroom. Hospitality was pleasant and calm atmosphere.
Dealer Replied: Hi Jallen, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- September 26, 2025
Chevist Mitchell and the entire MB team provided exceptional service. I’ve never had such a detailed presentation of a vehicle - Chevist was incredibly knowledgeable, patient and low-pressure. The rest of the team - from finance, to service - were also exceptional.
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- September 26, 2025
Cliff has been great! When we first walked in the door of the dealership he was helpful, straight forward and made us felt at ease during the entire process. We ended up purchasing a car that day and have loved our choice.
Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- September 26, 2025
I had an amazing experience today. Cliff was an amazing sales man and his customer service is 10/10. I will definitely recommend him.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a five star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- September 22, 2025
I don’t know how many people can say this, but MB of Silver Spring and Julian in particular have made the car buying experience a pleasure. Julian is professional, knowledgeable, and genuinely a great guy. I ended up with not just a new vehicle, but also a new friend.
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- September 19, 2025
James was professional yet friendly and respectful.We were comfortably and felt right away that we were going to make a purchase as a result of talking to him. There was no pressure.
Dealer Replied: Hi, thank you so much for your feedback! James will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- September 18, 2025
Edward was really caring and helpful. He made me feel comfortable with the process from start to finish.
Dealer Replied: Hello, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- September 18, 2025
I absolutely love Mercedes-Benz of Silver Spring, MD. This makes my fourth automobile purchase from this dealership. I’ve had the pleasure of being serviced by one of the best and knowledgeable salesmen Edward Moore for my last three purchases. He provides outstanding customer service to ensure he...
Dealer Replied: Hello, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- September 18, 2025
I absolutely love Mercedes-Benz of Silver Spring, MD!!! This makes my 4 automobile purchase.
Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- September 17, 2025
Chevist Mitchell provided us with excellent service. From start to finish the process of purchasing our new Mercedes was exceptional. We will return to Mercedes Benz of Silver Spring in 4 years. Lastly, we will definitely refer our friends and family.
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Cars.com Review
- September 17, 2025
Julian and I shared our love for Pupusas. We hit it right off. Julian is exceptionally knowledgeable, funny, and a great person. He made the experience of buying my first Mercedes special by providing a white glove experience. This was a big purchase for me and I look forward to purchasing my future...
Dealer Replied: Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- September 13, 2025
Ed is the MOST KNOWLEDGEABLE and patient salesman in the business! Well deserved of any and all bonus opportunities!!
Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. Safe travels!
Cars.com Review
- September 13, 2025
I recently purchased a car and truly enjoyed the experience. The dealership made the process smooth, and my salesman was knowledgeable, attentive, and patient in answering all of my questions. I really appreciated the professionalism and the genuine effort to make sure I found the right vehicle....
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!
Cars.com Review
- September 12, 2025
I bought my second car from this dealership recently; Celestine Lovence was the one I dealt with for my first car as well as my second car. He is very knowledgeable, personable and a very pleasant person to deal with; I’m very happy with the car I purchased. Renne Malcom has been very helpful to me...
Dealer Replied: Hello, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- September 03, 2025
I thoroughly enjoyed working with Mr. Edward Moore. He was incredibly kind, genuine, and helpful. He was an excellent salesperson, and I couldn’t ask for anyone better. He genuinely showed interest in his line of work and in his Customers
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- September 01, 2025
Working with Chevist was outstanding. He listened to every detail and found a car best suited. I couldn’t be happier!
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Cars.com Review
- August 31, 2025
Chevist Mitchell was fantastic to deal with. An awesome salesperson and genuine person. We will definitely refer friends to him for future sales.
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Cars.com Review
- August 30, 2025
I reside in the my area,but I have know Chevis for me several years.We attend the same church.The Benz staff was great..I enjoyed the wonderful interaction with the staff. Thank you, you all have made to the purchaseing of my car quite nice.
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- August 28, 2025
Mr Chevist Mitchell was very nice and patient with me while I secured my funding . I would recommend him to everyone. Very Professional thanks
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- August 26, 2025
The service team is top notch especially, my service advisor Elio. Their approach to car service diagnostics, which includes pictures and videos, are outstanding!
Dealer Replied: Hi Emmanuel, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.
Cars.com Review
- August 26, 2025
I had the absolute pleasure of working with Julian Chin at Mercedes-Benz of Silver Spring. He’s clearly a seasoned pro, and he is patient, knowledgeable, and very personable. Julian took the time during my test drive to walk me through the car’s features and explain the various packages in detail,...
Dealer Replied: Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!
Cars.com Review
- August 25, 2025
Mr Edward was amazing. He was so encouraging and supportive throughout this process that I was nervous about. He was patient and explained everything to me. The team here at the Silver Spring Mercedes dealership are very pleasant and congratulatory. Very welcoming.
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- August 20, 2025
I took my car for a recall at Mercedes Benz Silver Spring , all the employees were very professional. I was provided with a car at the cost of the dealership. I was able to go to work. When my car was ready, I was called but I could not come as I work long shift. They worked with schedule, I...
Dealer Replied: Hello Brigitte, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- August 18, 2025
My wife and I worked with Julian Chin and May Shyne at Mercedes Benz Silver Spring. They expertly navigated us through our options at the tail end of our lease. Julian and May helped us lease a brand new vehicle with a deal even more favorable than our previous lease. They are both attentive,...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- August 16, 2025
I had a great experience working with Mr Chevist Mitchell. He answered all of my questions with patience, and provided clear, information without being pushy. Thanks to Chevist Mitchell the process was smooth and stress-free. I would highly recommend him to anyone looking for excellent customer...
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- August 16, 2025
Cliff was very helpful and attentive, he made our experience as if we were purchasing a car from our living room. Cliff explained the entire process in detail and went over all the options of the car with patients. If your purchasing in the near future I highly recommend Cliff as your salesperson.
Dealer Replied: Hi Brian, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- August 16, 2025
We were on a road trip passing through Maryland when the air-conditioning on our Mercedes stopped working on a 95 degree day. We stopped in this Mercedes dealership and spoke with Service Manager Tom Rodkey. Even though we are not a customer of this dealership, Tom saved the day! He was kind,...
Dealer Replied: Hi, thank you so much for your feedback! Tom will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- August 13, 2025
Excellent service you are the best edward it was a pleasure doing business with you
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- August 13, 2025
It was our first time at Mercedes of Silver Spring and won’t be our last! Superb customer service from Edward Moore. We recommend you stop by to see for yourself.
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- August 12, 2025
We walked in without an appointment. Edward greeted us right away. He took care of us and got us into a 2025 GLB 250 and even gave us what we wanted on our trade in. Couldn’t be more happy with the service.
Dealer Replied: Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- August 08, 2025
I waited almost 5 hours for repairs when I was originally told 1-2 hours. I understand that unforseeen things happen but should have been offered a loaner or a rental care at Merceds Benz expense. I did not appreciate that loaner cars are only offered if your car is a 2018 or newer model . When...
Dealer Replied: Wendell McDonald, Thank you for speaking with our Service and Parts Director, Adam Rew. We understand your frustration with the extended wait and transportation limitations, and we apologize for the inconvenience. As discussed, loaner vehicles are available only to vehicles still under factory warranty or CPO warranty and availability can be limited. While the lug bolts required replacement due to normal wear and tear, we were happy to cover the labor as a courtesy. We appreciate your continued business, and Adam is available directly at 301-679-4051 or arew@mileone.com should you need anything in the future. Thank you.
Cars.com Review
- August 08, 2025
I have not used Tonny at this dealership but he was my service advisor at the previous dealership at which he worked. We built a great relationship of trust. he never, ever tried to "over-sale" me and always gave me great advice. He is missed here. I know he will excel here as well. Thanks for...
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- August 05, 2025
Mr. Moore provided best Service ever! I am very happy with everything he did, Good job, well done!
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- July 29, 2025
Chevist did a really awesome job of explaining everything to us and assisting us throughout the whole process.
Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- July 21, 2025
Had a really great experience at this dealership. The whole process was super easy and low-pressure, which I really appreciated. The person who helped me was awesome—super friendly, patient, and easy to talk to. They answered all my questions and made sure I felt comfortable every step of the way....
Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- July 19, 2025
I purchased a vehicle over 2 years ago from James McDonald and it was a very pleasant experience. I have reached out to James a number of times with questions, and he has always been available. I was stranded a few weeks ago in a parking garage and had to leave my vehicle over night because...
Dealer Replied: Carolyn, thank you so much for your feedback! James will be very happy to hear about your kind words and high star rating! Thank you so much for choosing Mercedes-Benz of Silver Spring as your first choice for service!
Cars.com Review
- July 17, 2025
I had an amazing experience at Mercedes-Benz of Silver Spring! Percy was absolutely fantastic and made the entire process smooth and stress-free. This was my first time visiting the dealership and also my first time buying a Mercedes, and Percy went above and beyond to ensure everything went...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Cars.com Review
- July 16, 2025
I am from Saudi Arabia, here as a student and I was unfamiliar with th car purchasing process.Cliff showed outstanding professionalism and patience while answering all my questions, an I had many. It was a great first experience and I would highly recommend him as a sales associate.
Dealer Replied: Khalid, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- July 15, 2025
Nice and reliable. Gave me all information about my Mercedes GLC 300. I will come again for services.
Dealer Replied: Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- July 15, 2025
Chevist was great and was able to take us around and look at cars before they were on the lot until we found the one. Overall it was great customer service.
Dealer Replied: Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Cars.com Review
- July 14, 2025
Cliff did a great job showing me my options and providing the best service possible. I would highly recommend Cliff as a sales advisor.
Dealer Replied: Hi Jeanne, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- July 12, 2025
Julian Chin was extremely experienced, patient, and fun to talk with. He guided me smoothly through the entire purchase—thanks to his invaluable assistance and support!
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- July 11, 2025
Cliff was kind & found me the right car. He took time to show features. T
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- July 09, 2025
I am pleased to express my appreciation to the team especially to Mr Edward Moore who made our time at the dealership pleasant. Mr Moore was meticulously and detailed centered all that to have us rejoice at the end of the day. Both my dad and myself came out satisfied thanks to the Mercedes team of...
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Cars.com Review
- July 08, 2025
I felt welcomed and the service I received was outstanding. Mr Mitchell was helpful, knowledgeable.
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.
Cars.com Review
- July 08, 2025
Service was prompt and professional. My service agent Juan was quite courteous and knowledgeable. He clearly explained everything. It was a pleasure to deal with him.
Dealer Replied: Hi Sylvia, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Cars.com Review
- July 07, 2025
Julian Chin provided me with five star sale services. I would recommend Mercedes-Benz of Silver Spring to my business partners.
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Cars.com Review
- July 06, 2025
The customer service Chevist Mitchell gave me was spectacular. I just had a total loss and he got me into a new vehicle instantly. He took his time to go through their inventory for the vehicle I was looking for. He took his time to explain the packages each vehicle had. If I keep going, I can...
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- July 03, 2025
My experience was great, I would recommend this place to a friend. My next car purchase will be from this dealership. The repairs on my vehicle were awesome.
Dealer Replied: Patrick, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- July 03, 2025
Chevist is the best, he helped us in securing best deal. We are extremely happy with overall experience.
Dealer Replied: Hi Surya, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Cars.com Review
- June 29, 2025
Chevist Mitchell helped me buy my first Mercedes and I could not have had a better experience! He made the process seamless and made me feel so comfortable in the buying process!
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- June 23, 2025
Mr Moore very professional Great & Friendly very personable very comfortable to work with. Just an awsome dude, enjoyed meeting Mr Moore.
Dealer Replied: Hi John, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Cars.com Review
- June 21, 2025
Best dealership in the area the salesman are very knowledgeable of the vehicles. Very patient.
Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- June 14, 2025
I had a wonderful experience at Mercedes-Benz of Silver Spring, and I want to give a special shout-out to Chevist, who made the entire process smooth, professional, and enjoyable. From the moment I walked in, Chevist was welcoming, knowledgeable, and attentive. He took the time to understand what I...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- June 14, 2025
I had a very pleasant experience purchasing my new car from Mercedes Benz in Silver Spring. Julian, my salesman, was exceptional, helped me with all the features I wanted and gave me the best deal. Julian is extremely professional and very delightful to work with. Needless to say, I am thrilled with...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- June 12, 2025
Cliff was beyond amazing, made the experience very welcoming and smooth. We were always made aware of any updates that were happening. Had a great attitude and made sure we understood everything. Definitely was someone great to have and would go back again!!
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- June 11, 2025
Excellent service from Cliff and Brad—professional, knowledgeable, and made the entire Mercedes experience seamless.
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- June 11, 2025
Thank you so much Chevist Mitchell for making my car-buying experience smooth, stress-free, and genuinely enjoyable. Your professionalism, honesty, and patience really stood out, and I couldn’t be happier with my new car. It’s clear you care about your customers, and it made all the difference. I...
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- June 10, 2025
I had a great experience, Mr.Edward Moore was nothing but amazing the silver spring team was very helpful!
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- June 08, 2025
I'd like to extend a special thanks to Julian Chin for his outstanding professionalism and for securing a fantastic deal on my new GLE 450. The entire buying process was seamless.
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- June 05, 2025
Although this dealer and I were not able to come to terms, I was treated politely and respectfully. The consultant "Papa" was the perfect professional. I will not hesitate to visit again when I'm looking for another MB. I ended up finding a better car and deal at another dealer. It was a matter of...
Dealer Replied: Nyman, Thank you for your kind words and for considering Mercedes-Benz of Silver Spring during your car shopping journey. We’re happy to hear you found your perfect car and hope we can be of service in the future.
Cars.com Review
- June 04, 2025
Another great experience at Mercedes Benz of Silver Spring I recently purchased a Glc300 coupe and had a fantastic experience. Ed was truly outstanding, he took the time to help me find the right car, even though I wasn’t the easiest client to please. He was always friendly and on time for every...
Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- June 04, 2025
Friendly customer service, knowledgeable about product. Was able to get me out same day quickly.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- June 04, 2025
I recently purchased a GLS 450 and had an outstanding experience at Mercedes-Benz of Silver Spring. From start to finish, the level of service was exceptional. I want to give a special shout-out to Chevist Mitchell, May Shine, and Carlos Arias. They went above and beyond to make the process smooth,...
Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- June 03, 2025
Ed Moore was unbelievable in helping me negotiate a great deal on my new CLE AMG 53 Mercedes-Benz. I am absolutely in love with it.
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- June 02, 2025
Working with Cliff was a fantastic experience. He is very knowledgeable, patient, and exceeded our expectations.
Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 30, 2025
Cliff understood immediately that I had done my homework and knew what I wanted, and he focused in on finding the right car for me. Couldn't be happier with what he delivered! He knew the car well, and walked thru the features at a pace that was appropriate. I had entered all my info online and...
Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 28, 2025
Cliff is really amazing and patient, he was really thinking from our perspectives and did the best. Highly recommended!!
Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- May 25, 2025
We enjoyed working with Edward Moore. He was extremely patient with us and let us drive a couple of cars before we made a final decision. It was a pleasure to work with him. I am not sure I can say the same about the sales manager Keith who seemed rude and did not honor the advertised interest rate...
Dealer Replied: Rajnathan, Thank you for your kind words about Edward. We are glad to hear he made your experience a pleasant one! The special rates provided by MB USA are subject to change without notice, and we apologize for any inconvenience this may have caused. If you would like to discuss matters further or have any additional concerns, please reach out directly to Jim Elefantis, our General Manager. He can be reached at 301-890-7658 or jelefantis@mileone.com. Thank you.
Cars.com Review
- May 20, 2025
I worked with Julian Chin in sales and he was great. He found the exact car I was looking for and it was purchased within two days of my initial inquiry. I would recommend this dealership and especially Julian highly.
Dealer Replied: Hi Jon, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Cars.com Review
- May 19, 2025
Mr. Moore always listens to what you want and works hard to make it happen. He is hospitable and not pushy like most car salesman. I would definitely recommend him to anyone wanting to buy a Mercedes. The Mercedes dealership is clean. The people are nice and accommodating. They have a good...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- May 17, 2025
Excellent service from start to finish. Chevist was especially excellent and deeply knowledgeable about the product, even the most minor details. This is a rarity in car dealerships these days. I left feeling confident in my purchase. You’re in great hands with Chevist.
Dealer Replied: Hi Keith, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- May 10, 2025
Percy was great and made the process smooth and efficient. I will definitely be buying from him again
Dealer Replied: Hello Abdoul, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- May 09, 2025
Edward was very informative, helpful and friendly. You have great staff there. Renee was also helpful in showing my how to work my car.
Cars.com Review
- May 09, 2025
This was the fastest and most pleasant car buying experience my wife and I had.
Cars.com Review
- May 07, 2025
Chevist was great throughout the process. I called him a few days before coming in to discuss my needs, and he assisted me from the beginning to the end. Outstanding service and professionalism. Mercedes Benz of Silver Spring is my go to Mercedes Dealer. May was awesome and handled all my...
Dealer Replied: Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- April 28, 2025
I had a great experience at this dealership, and there was no pressure whatsoever. Julian Chin was excellent and ensured a smooth and efficient fast experience in my buying process.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- April 28, 2025
Julian at Mercedes-Benz of Silver Spring went above and beyond to provide truly outstanding service. He was incredibly responsive, attentive to every detail, and made the entire experience smooth and stress-free. His professionalism and dedication are unmatched. I highly recommend working with...
Dealer Replied: Hi, thank you so much for your feedback! Our staff will be very happy to hear about your kind words and five star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- April 25, 2025
Julian went above and beyond to ensure my satisfaction and exceeded my expectations with a seamless experience! So happy he is back! Overall, everyone that I engaged with were great and are the reason why I continue to be a part of the Mercedes of Silver Spring family!
Dealer Replied: Hi Miesha, thanks for your great review and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- April 24, 2025
Elaina our salesperson was wonderful. Responded quickly to all of our phone calls with questions. Organized and completed all the documents so when we drove from MA to MD most of the paperwork was done . The car was exactly as described and ready for us to take home after we signed the documents....
Dealer Replied: Hi Barbara, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- April 23, 2025
With an regular A1 service for my Mercedes, they went from bumper to bumper and sent me a video of the report. It was fast and helpful. Completely satisfied!
Dealer Replied: Hi Pamela, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- April 23, 2025
I am very impressed with the professionalism care during my purchase. I will definitely recommend family and friends to the dealership. The salesman was fantastic and well knowledgable.
Dealer Replied: Hi Vincent, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- April 21, 2025
Cliff was extremely understanding, quick, and accommodating. He helped me save a 202 mile trip working with his manager to get me the best deal. I would highly encourage working with him if you’re going through MB in Silver Spring. I am sure the other folks are good, but why take the chance. Just...
Dealer Replied: Hello, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- April 20, 2025
Outstanding Car Buying Experience with Mr. Chevist Mitchell at Mercedes-Benz of Silver Spring I recently had the pleasure of working with Mr. Chevist at Mercedes-Benz of Silver Spring, and I cannot recommend him highly enough. From the moment I walked in, he was absolutely fantastic—attentive,...
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy.
Cars.com Review
- April 17, 2025
Recently I purchased my first car from Mr.Mitchell! It was such a wonderful experience. He was thorough in explaining all the details as well as all the functions of the car. He left no stone unturned. He’s also had great follow up and after care as I get used to the vehicle. Excellent customer...
Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!
Cars.com Review
- April 17, 2025
My experience at Mercedes-Benz of Silver Spring was amazing from the very first contact all the way through to post-purchase follow-up. Lovence was incredibly professional, accommodating, and personable. He made me feel completely at ease throughout the entire buying process. Even after the sale, he...
Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- April 16, 2025
Sure! Here’s a polished review you can use or tweak as you see fit: ⸻ I had an outstanding experience working with Cliff Frazier when purchasing my Mercedes Benz GLE 450. From start to finish, Cliff was incredibly helpful, attentive, and efficient. I came in one day just to explore my options, and...
Dealer Replied: Hi Chelsie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- April 13, 2025
I have consistently been wowed by my experiences at Silver Spring Mercedes. Yesterday was no different. Chevist Mitchell took exceptionally good care of me. He helped me make my own decision while bringing both patient and professional and, let me not forget, exceptionally warm and personable!
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- April 12, 2025
Chevist provided excellent customer support for the purchase of our GLE 350. We were happy to receive our vehicle sooner than the scheduled timeline. We appreciate his patience and professionalism in making the process easy, Thank you for making this a positive experience. Will recommend friends...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- April 12, 2025
My experience was great , the customer service was great. Once I made my decision the process was quick and easy. Cliff Frazier was great . Thank you
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- April 09, 2025
Easy to work with! The dealer had extensive hours, as we were able to go on a Sunday and again on a weekday evening. I was greeted immediately upon walking in. There were zero high pressure sales tactics by either the sales staff or financial people. I was able to look at and discuss the cars I...
Dealer Replied: Hello, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- April 08, 2025
This was a pleasant experience. No nonsense and straight to the point. Enjoying my car.
Dealer Replied: Keith, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- April 08, 2025
The sales team is very knowledgeable and there was no pressure to purchase immediately. Aaron answered all my questions about the vehicle as well as giving me a rather fair price for my trade which actually surprised me. I didn't purchase a vehicle that day, but I will be back for a used AMG.
Dealer Replied: Hi David, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Silver Spring! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- April 05, 2025
The service was superior from the moment I made a call about my desire to get a car. Marcelo was the lucky one who got my call. Between me and my boyfriend we had a lot of maybes and wants. Marcelo hit them all. Not to mention my absolute adoration of my Mercedes. It drives amazingly and has all I...
Dealer Replied: Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- April 04, 2025
Marcello was awesome! He worked to get us our best offer and after the car was bought, he has given us best in class customer service.
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- April 03, 2025
Over all great customer service from the top to bottom. Made an appointment and received call back immediately. Came in for my appointment and drive home in a nice lovely C-300.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- April 02, 2025
Setting up appointment for B6 service was quick, easy and efficient. I-have total trust in my Service rep Illio Gonzales to be always professional, forthright and knowledgeable. He respects me as a customer and I respect him the cr professional. I never feel jilted or taken advantage of...wonderful...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- March 31, 2025
I appreciate the guidance, patience, and knowledge received from my sales representative. The dealership is clean, friendly, and an all-around pleasant environment. Chevist Mitchell is supportive and knowledgeable, and I benefited from working with him on this transaction.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!
Cars.com Review
- March 29, 2025
I had an excellent experience purchasing my Mercedes GLE Coupe, thanks to Cliff. From the moment I walked in, he was friendly, knowledgeable, and—most importantly—not pushy at all. He took the time to answer all my questions, walked me through my options, and made the entire process seamless. In...
Dealer Replied: Congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Cars.com Review
- March 28, 2025
I recently had an outstanding experience at Mercedes-Benz of Silver Spring, thanks to Chevist Mitchell. From start to finish, the service was top-notch—professional, attentive, and efficient. Chevist went above and beyond to ensure a smooth and enjoyable experience, demonstrating deep knowledge and...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- March 28, 2025
From my first internet inquiry to leaving in my new vehicle everything was 5* with this dealership. My Sales Associate Julian Chin was so kind and helpful and made the whole process easy, efficient and enjoyable and my new car is absolutely gorgeous. The orientation with Renee was super informative...
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Cars.com Review
- March 26, 2025
Renee, as a Mercedes-Benz ambassador, provided an exceptional experience in helping me navigate the complex components of operating my car. Her ability to simplify and explain the various features with clarity and patience made the process feel seamless, especially for someone like me who can find...
Dealer Replied: Hello Denese, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- March 26, 2025
I recently worked with Julian Chin and was thoroughly impressed with his exceptional service. His overall knowledge of the vehicle, patience, and attentive listening made the car-buying process smooth and enjoyable. He took the time to understand my needs and provided clear and comprehensive...
Dealer Replied: Hello Denese, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- March 21, 2025
Excellent Customer Service! Thank you Chevist and Brad for the great work you did to help me get my dream car.
Dealer Replied: Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- March 21, 2025
Chevist is the best. He guided me through the order process of my new E-Class and was a consummate pro, keeping me informed and letting me know the schedule of when it was to arrive. He even arranged for the order to be expedited with the vehicle arriving only 2.5 months after I ordered it. I am...
Dealer Replied: Hi Chris, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- March 18, 2025
Julian has been courteous and responsive in our conversations and transactions. He made sure to really listen to my needs when it comes to questions about the vehicle, the negotiations, and the whole process.
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- March 18, 2025
We recently purchased SUV from Mercedes-Benz of Silver Spring. We worked with Julian Chin @ Mercedes-Benz during the whole process. He made the entire experience seamless and stress-free. Julian was very professional, natural knowledgeable, and very efficient. He had everything ready for us the...
Dealer Replied: Congratulations on your new vehicle, Aman! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Cars.com Review
- March 17, 2025
Howard explained all of the features of my car very thougholy and spent quite a bit of making sure I understood everything. Overall he's an excellent person.
Dealer Replied: Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- March 15, 2025
Wow, what can I say. I had such an AMAZING experience working with Chevist Mitchell. He made my first Mercedes Benz purchase a day to remember! Thank you so much from the bottom of my heart! I’m still smiling
Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- March 09, 2025
Unprofessional and rude Dorit made the financing process unpleasant with her mean-spirited comments. When I turned down warranties and GAP insurance she her demeanor went from chill to downright mean. When I asked her if I could look up where else I could get the insurance, responded with the...
Cars.com Review
- March 09, 2025
Exceptional service, knowledgeable staff, and a seamless buying experience—Mercedes-Benz Silver Spring delivers excellence
Cars.com Review
- March 07, 2025
From start to end our experience was professional and informative. Chevist was a pleasure to work with. We are very happy with our purchase.
Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Cars.com Review
- March 04, 2025
King helped me buy my 11th MB ... and he is top notch ... took great care of me every step of the way!!! Call King - you'll love the service you get!!! Jim Bim - 443.463.6009
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Cars.com Review
- March 03, 2025
Bill is professional, so you can definitely go right with him. MB silver spring is a trust worthy dealership！
Dealer Replied: Hi Sam, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- March 03, 2025
We had a smooth, easy experience with buying a new car from Julian Chin this past week. He communicated quickly and efficiently with my husband ahead of time and answered all of our questions both online and when meeting at the dealership. He made the buying experience easy and pleasant and he...
Dealer Replied: Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- March 03, 2025
Mr Michell is very very knowledgeable about the cars. He answered all of our questions. It was his idea to retire the loaner in order for us to lease it. We got a great deal that did t take all day. Very efficient and accommodating. The dealershi is very clean and the staff is attentive to...
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- February 28, 2025
Mercedes of Silver Spring staff are knowledgeable professional courteous and patient. They have want it takes for a pleasant and professional experience.
Dealer Replied: Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- February 27, 2025
I had an excellent experience working with Bill Qin when purchasing my E350. From start to finish, he was professional, knowledgeable, and incredibly helpful. Bill took the time to understand my needs, provided valuable insights, and made the entire process seamless. He was patient, answered all my...
Dealer Replied: Hello Austin, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. We want all our customers to feel this way when leaving our dealership!
Cars.com Review
- February 26, 2025
The entire buying process was smooth, transparent, and efficient. A special thanks to Bill for going above and beyond to ensure I found the perfect Benz. His expertise and attention to detail made all the difference.
Dealer Replied: Hi Evan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- February 24, 2025
Excellent service great selection ! Will by again from here. Howard is an amazing and very professional ! :)
Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- February 24, 2025
Bill qin is perfect,and give me many advices,he Is a good dealer.thank him!
Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- February 24, 2025
Bill is very responsive and professional during the whole deal, knowing every detail about the car! He also makes informative advice and suggestions about the peripherals and services for the future maintenance of the vehicle. Doris is also really professional and explains all the specifics of the...
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- February 24, 2025
Great sales representative, Julian chin was great made me feel comfortable and very professional truly happy
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Cars.com Review
- February 21, 2025
Scott McLaughlin was my service advisor and he was absolutely awesome. He ensured I was informed timely, he was able to answer my questions, and provided me with recommendations and a plan for additional services.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating!
Cars.com Review
- February 18, 2025
Chevist and May are a dream team. This was the best experience I have had in purchasing a new car. I could not ask for more. Professional, commutative, and friendly. What more could I ask?
Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- February 18, 2025
I could not be more effusive about my experience working with Chevist Mitchell. Beyond being a great human being, he’s knowledgeable and solutions oriented. He went above and beyond for us!
Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- February 18, 2025
Cliff gave me the best car buying experience I have ever had! I look forward to buying my next Mercedes from him in the future. I would give him a 40/10!!!!
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- February 14, 2025
This was the second time being serviced by Chevist and he provided great customer service for the purchase of our GLA and then our GLC.
Dealer Replied: Hello, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- February 12, 2025
Qin was very professional and supportive. I had a great experience with him! I purchased a car from him, and he made sure that he could help me in anyway he can and answered my question. Also, the finance manager Brad Fisher was very helpful, great, and provided a great service!
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- February 05, 2025
I would like to give a big thanks to MB of Silver Spring! I live in California so buying a car online was a whole new experience. The Staff made the buying process seamless.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!
Cars.com Review
- February 02, 2025
This dealership in our opinion has set the standards of excellence and customer experience. Having shopped Mercedes brands for over 35 years this dealership with its employees has set the bar. Elaina VOYSEST our sales representative made it spectacularly simple, and she was simply spectacular from...
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- February 01, 2025
I was very impressed by the way Howard served me. I was come here to buy a bumper for my 2000 Mercedes 320 and fortunately I met Howard and when so well so fast. Thank you so much.
Dealer Replied: Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Cars.com Review
- February 01, 2025
I was very impressed by the way Howard served me. I was come here to buy a bumper for my 2000 Mercedes 320 and fortunately I met Howard and when so well so fast. Thank you so much.
Dealer Replied: Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Cars.com Review
- January 31, 2025
Nice, clean and people are friendly. Thanks to Bill for finding me a car that can meet my needs.
Dealer Replied: Hello Yiting, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- January 30, 2025
Chevist Mitchell provided a great experience from start to finish! This was my first MB, and he took the time to show me everything I needed I to know. I highly recommend Chevist for any of your MB needs.
Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!
Cars.com Review
- January 29, 2025
I had a great experience with MB of Silver Spring. Chevist Mitchell was very attentive and thoughtful. He is great to work with and I highly recommend him.
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Cars.com Review
- January 28, 2025
Before I bought the car, I was worried that my car buying experience would be very bad. The result was beyond my expectation. I highly recommend Bill.
Dealer Replied: Hi Sam, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- January 28, 2025
Bill is patience, professional, and friendly. You won't regret asking him to help you！
Dealer Replied: Hi Sophie, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- January 28, 2025
We have been Brian's clients since 2008. We have followed him through out the years. He is honest, reliable and helpful. He does not push clients just to sell them a car. He loves what he does and cares about his people. I can say that I will follow him to any dealership because I can trust him.
Dealer Replied: Hi Ana, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- January 28, 2025
We have been Brian's clients since 2008. We have followed him through out the years. He is honest, reliable and helpful. He does not push clients just to sell them a car. He loves what he does and cares about his people. I can say that I will follow him to any dealership because I can trust him.
Dealer Replied: Hi Ana, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- January 27, 2025
I leased a Mercedes-Benz C-Class from this dealership, and the experience was fantastic! Julian, the sales rep who assisted me, went above and beyond to ensure everything went smoothly. He was knowledgeable, professional, and attentive to my needs throughout the entire process. He made sure all my...
Dealer Replied: Hi Benjamin, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- January 26, 2025
Cliff was a great salesperson and helpful waiting for me to finalize details on my end to purchase a vehicle.
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- January 25, 2025
My salesman, Chevist Mitchell is great!! This is my 2nd time working with him. He is always a pleasure to work with. He goes above and beyond. Amazing customer service every time.
Dealer Replied: Hi Trinity, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Cars.com Review
- January 23, 2025
Oh my gosh, Howard is the best. Got me in and out in no time. Put me in the front row. He's the best, make sure you see him.
Dealer Replied: Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- January 21, 2025
Howard is the best Sales person to have on your side. He’s friendly, thorough and just overall an amazing person. He’s made the whole process of buying a car very easy.
Dealer Replied: Hi Vikram, thank you so much for your feedback! Our team will be very happy to hear about your kind words and five star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- January 20, 2025
I recently purchased a car from Chevist Mitchell at Mercedes Benz Silver Spring, and I couldn’t be happier with the experience. From the moment I asked information about the car online, Chevist was professional, friendly, and genuinely helpful. I truly appreciate his dedication to customer...
Dealer Replied: Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
Cars.com Review
- January 19, 2025
Howard Embden is a professional who is great to work with. Highly recommen :Howard was so knowledgeable that he is the only salesperson at Mercedes Benz of Silver Spring we will buy from. Thank you, Howard!
Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- January 18, 2025
Chevist Mitchell was an excellent representative. He is very patient kind and consummate professional. He helped me identify the features that were most important to me and was able to find me a vehicle to match. I would recommend Chevist Mitchell to anyone looking for a new Mercedes-Benz
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Cars.com Review
- January 16, 2025
Clife Frazier is a born car salesman, hes so funny and really helpful, he took care of us from beginning to end, he stayed after work just to meet with me to get stuff done on my time. I have been to many car dealership and to be truthful I have never met anyone who has been straightforward and...
Dealer Replied: Hello Ali, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. We want all our customers to feel this way when leaving our dealership!
Cars.com Review
- January 14, 2025
Howard Embden professionalism, and charisma made me want to come back to this dealership he was an amazing sales person and true to his word Howard made this a very nice sales experience
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Cars.com Review
- January 12, 2025
Awesome buying experience! I can’t say enough good things about my sales person, Julian Chin. Right from the start, Julian was fantastic! He was kind and friendly, very knowledgeable about the products, patient with me and my many questions, and overall exemplified what exceptional customer...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Cars.com Review
- January 11, 2025
Mr. Chevist Mitchell was an outstanding sales person. He was so pleasant and patient with me. He took a lot of time explaining in detail the whole process, and function of each icon. He even drove me home. What an exceptional person. I recommend if anyone is buying a Mercedes Benz to see Chevist...
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!
Cars.com Review
- January 09, 2025
Thank you for the great service. Special thanks to Bill Qin. Knowledgeable and professional with great potential employee!
Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- January 09, 2025
Received excellent and professional service from Chevist Mitchell! Excellent Service- A very friendly and customer I focused staff,
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!
Google Review
- January 07, 2025
Howard Embden, a professional car salesman! As a young car buyer I was feeling unsure but Howard gave a very positive experience & was extremely helpful!
Response from the owner Replied: Hi Casey, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- January 07, 2025
Howard Embden, a professional car salesman! As a young car buyer I was feeling unsure but Howard gave a very positive experience & was extremely helpful!
Dealer Replied: Hi Casey, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- January 06, 2025
I had the best experience buying my new car at Mercedes Silver Spring. The entire staff was friendly and helpful.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!
Google Review
- January 05, 2025
Response from the owner Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Cars.com Review
- January 05, 2025
Howard Embden was amazing! He was patient, knowledgeable, and funny. I would recommend anyone looking for a new Mercedes to reach out to Howard.
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!
Cars.com Review
- January 04, 2025
I purchased a car from Mercedes-Benz of Silver Springs where Julian Chin was my salesperson. He made the process simple and easy. Thank you Julian for your professionalism and dedication. You made it a great experience.
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Google Review
- January 04, 2025
Howard Embden is a professional who is great to work with. Highly recommen :⁠-⁠D
Response from the owner Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!
Google Review
- January 03, 2025
Howard Embden was amazing! He was patient, knowledgeable, and funny. I would recommend anyone looking for a new Mercedes to reach out to Howard.
Response from the owner Replied: Hi Corden, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Google Review
- January 03, 2025
Ernesto was awesome! Very helpful and supportive!
Response from the owner Replied: Hi Ikhide, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Google Review
- January 03, 2025
Response from the owner Replied: Hi Joel, thank you for your high star rating. We're happy to see that your experience with us was excellent! Safe travels!
Cars.com Review
- January 02, 2025
Howard Embden was very helpful and a very good salesman. He went through all the details and showed me all the options on the vehicle
Dealer Replied: Hi Burchell, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- January 02, 2025
Howard Embden was very helpful and a very good salesman. He went through all the details and showed me all the options on the vehicle
Response from the owner Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!
Google Review
- January 02, 2025
My tire was punctuated in late November. I was able to promptly secure Mercedes Roadside towing assistance to the Silver Springs Mercedes dealer. Juan Easley my advisor exhibited impressive and consummate professionalism as well as knowledge in his responsive customer orientation as he has done on...
Response from the owner Replied: Hi Jawara, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!
Google Review
- January 02, 2025
Worked with Ernesto. He was very personable, kind, friendly; great customer service; kept me abreast of my vehicle, and ensured all my needs were met.
Response from the owner Replied: Hi Angela, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!
Cars.com Review
- December 31, 2024
Bill is extremely helpful and knowledgeable. We told him what we were looking for and he showed us all the options available and explained the differences between each. I tend to ask a lot of questions and Bill answered all of them. He also showed us features on the vehicle we bought that I didn't...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Cars.com Review
- December 29, 2024
Chevist is fantastic! He was professional, patient, and genuinely helpful throughout the car-buying process. He answered all our questions, offered honest advice, and made everything easy and stress-free. Highly recommend working with him!
Dealer Replied: Hi Rebecca, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- December 29, 2024
Julian was extremely helpful and cooperative across the entire car buying process. Extremely friendly and responsive service — we’ll definitely be coming to Julian with any future car buying questions and help in the future!
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- December 26, 2024
Julian was so professional and courteous throughout my entire experience! I love my new car and will definitely be referring customers his way!
Dealer Replied: Lina, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!
Cars.com Review
- December 24, 2024
I had the pleasure of working with an incredible car consultant named Cliff Frazier who truly went above and beyond to ensure my boyfriend Bisi's car-buying experience was smooth and enjoyable. From the moment we stepped onto the lot, he greeted us with warmth and enthusiasm, making us feel...
Dealer Replied: Hi Alexis, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Cars.com Review
- December 24, 2024
Chevist was readily available to listen and professional with the transaction. From searching for the car of choice making sure I got what I wanted in a car.
Consumer Replied: No extra help needed at this time. Thanks
Cars.com Review
- December 24, 2024
Today I received Excellent service as always. My service advisor was excellent. I will return for additional services.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- December 24, 2024
I got some service done with the help of Ernesto, and I was truly satisfied, especially for it being my first time there.
Response from the owner Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.
Google Review
- December 24, 2024
Worked with Ernesto, great Communicator and excellent at explaining service details. I highly recommend him!
Response from the owner Replied: Hi Quentin, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!
Cars.com Review
- December 23, 2024
It was a lucky day when I stopped by at the Mercedes-Benz of Silver Spring and met Chevest Mitchell for the first time to talk about a potential new vehicle. I did go to other Mercedes-Benz leaderships closer to where I live, but when the time (finally!) came to buy a new car I didn’t think twice in...
Dealer Replied: Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- December 23, 2024
Ernesto was AWESOME! I’m making this home service center. Thank you !!!
Response from the owner Replied: Hi Dwayne, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Google Review
- December 23, 2024
Wow.. an experience like no other...That is exactly what I experienced here at Mercedes-Benz of Silver Spring. The total customer experience begins way before you get the car, it starts with the staff. Celestine Lovence and Brad Fischer help to make the entire car buying experience a memorable and...
Response from the owner Replied: Hi Nadia, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- December 22, 2024
Excellent service and. Service advisor
Response from the owner Replied: Hi, thank you for sharing your positive experience! We hope you have a great day!
Google Review
- December 22, 2024
He was excellent. Thank you Ernesto Uribe
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. Safe travels!
Cars.com Review
- December 21, 2024
I got a Mercedes Benz GL300 today and the process from start to finish was pretty cool. I got a good holiday discount and the salesperson Julian Chin made the buying smooth getting all the paperwork done on time and was out within a short period of time.
Dealer Replied: Hi Satish, we're happy you found our staff so supportive during your experience here at Mercedes-Benz of Silver Spring. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 21, 2024
Response from the owner Replied: Hi Angela, thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any additional needs or questions, we will be more than glad to assist you! Safe travels!
Google Review
- December 20, 2024
They figured out my problem quickly and efficiently
Response from the owner Replied: Hi Arvella, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!
Cars.com Review
- December 19, 2024
Chevist Mitchell was a great salesman. He knew the cars, wasn’t pushy, and was a pleasure to work with. We’d buy another car from him anytime! Brett & Chrissy Weiss
Dealer Replied: Hello, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. Safe travels!
Cars.com Review
- December 19, 2024
Entire staff professional pleasant and let you know that you are in capable hands. Outstanding service.
Dealer Replied: Hi Tika, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Google Review
- December 18, 2024
Response from the owner Replied: Hi Nancy, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.
Cars.com Review
- December 18, 2024
Howard is a good sells men and attention for the customer I can recommend him for all my brother
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- December 18, 2024
I worked with Ernesto. The service was great and quick. He did a great job.
Response from the owner Replied: Hi Emma, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- December 16, 2024
Very please with the service I receive everytime I go there. Elio is the very best!!
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- December 16, 2024
Service is also positive. Elio Ayala, service adviser, is very informent of service required and cost. Elio is the very best and I recommend his service expertise to everyone!
Response from the owner Replied: Hi Rachel, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- December 15, 2024
Response from the owner Replied: Hi Chris, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Cars.com Review
- December 15, 2024
I had the most amazing car-buying experience at Mercedes-Benz in Silver Spring, MD! The team exceeded all my expectations with their professionalism, knowledge, and exceptional customer service. Julian Chin, my sales representative, was phenomenal! He was attentive, patient, and incredibly...
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Google Review
- December 14, 2024
Response from the owner Replied: Anna Tim, We take all concerns seriously and strive to provide a 5-star experience to each of our customers. Our General Manager, Jim Elefantis, would like to speak with you to learn more about your visit, but unfortunately we’re unable to identify you in our database to proactively reach out. At your convenience, please contact Jim at 301-890-7658 or jelefantis@mileone.com. Thank you.
Cars.com Review
- December 14, 2024
I had a truly outstanding experience at this Mercedes location. Mr. Sene is wonderful to work with, and is one of the most knowledgeable and thorough salespeople I have met. He took time to answer all of my questions, above and beyond my expectations. I am very appreciative to him and the team at...
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Cars.com Review
- December 13, 2024
Chevist was extremely helpful and patient in helping us get the vehicle that we really wanted. We are more than happy with the end result and we can’t thank him enough!
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Google Review
- December 13, 2024
I bought the Mercedes brand new car( 2020 CLA250) on March 14, 2020. Only one month later the engine light came on (April 14) I brought my car to the dealership(April 17) and they replaced new parts for me. After less than 24 hours the engine light came back on again( April 20) I brought it back...
Response from the owner Replied: Hi Breeze, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- December 12, 2024
Outstanding service and customer service They serve with excellence. Open for questions. Great attitude when it’s comes to taking with it’s customers
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- December 10, 2024
Ernesto is so thoughtful and pleasant. He makes bringing my car in for service a pleasure. Ernesto explains what the service will entail and always gives an estimate as to how long it will take. I look forward to working with him again. I count myself lucky that he was assigned as my service...
Response from the owner Replied: Hi Elinda, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- December 09, 2024
Great service , responsible staff.
Response from the owner Replied: Hi Sean, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- December 08, 2024
It was a great experience! Mr. Qin is a very professional dealer and Mercedes-Benz of Silver Spring is aslo perfect. I love my new car!
Dealer Replied: Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- December 07, 2024
Julian Chin was an amazing Sales Consultant. Very professional and a hassle free sale with no games or misrepresentations. I found the vehicle I wanted online and with 24 hours he contacted me and setup an appointment for a test drive. It was a hassle free sale. I informed him what my budget was and...
Dealer Replied: Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!
Cars.com Review
- December 06, 2024
Excellent customer service and attentive to taking care of my rear subframe issue with extended warranty.
Dealer Replied: Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!
Cars.com Review
- December 02, 2024
I just bought my first Mercedes from Mileone Silver Spring. Bill was professional and informative, helped us go through the process. The mortgage process was smooth and easy. Thanks for your help.
Dealer Replied: Hello Vivian, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- November 30, 2024
Howard Embden very good experience even though it all ways long time
Response from the owner Replied: Hi Leslie, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!
Cars.com Review
- November 30, 2024
They are a low pressure operation and were very helpful in finding the vehicle I wanted, at a competitive price
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.
Google Review
- November 29, 2024
Great overall service!
Response from the owner Replied: Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- November 29, 2024
I am very impressed. It was done in a timely fashion
Response from the owner Replied: Marie, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- November 28, 2024
If your looking for a very attentive and professional environment look no further than Mr. Lovence at Mercedes of Silver Spring. He walks with you every step of the way. Knowledgeable indeed he is. He is a pleasure to do business with, he works for you 100 percent.
Response from the owner Replied: Hi Yvonne, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- November 28, 2024
I recently had an exceptional experience with Greg, my service advisor at Mercedes-Benz, and I felt compelled to share my thoughts. From the moment I stepped into the dealership, Greg's professionalism and genuine commitment to customer care stood out. He took the time to listen to my concerns...
Response from the owner Replied: Hi Courtney, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation and have an amazing day!
Cars.com Review
- November 26, 2024
I have one of the best car experiences thank to cliff fiazier. He made my purchasing experience stress free and negotiated a great price for me. I highly recommend his services.
Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. Safe travels!
Cars.com Review
- November 24, 2024
Very positive experience with Cliff and the team at Mercedes Silver Spring on the purchase of a certified pre-owned Mercedes GLE
Dealer Replied: Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you, and we hope to see you again!
Cars.com Review
- November 23, 2024
Cliff was Parans very helpful. By far the best car purchasing experience to date. I recommend Ciff as my personal salesman moving forward and especially for future purchases of my close family and friends.
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- November 20, 2024
Worked with Ernesto, kept me informed on the process excellent customer service. Thank you
Response from the owner Replied: Hi Peter, thank you for your support! We're happy we could help. Our team is available should you require any extra help.
Cars.com Review
- November 20, 2024
We had a very positive & pleasant purchasing experience at Mercedes Benz of Silver Spring & recommend them highly! The Manager Carlos, our Salesperson Xingjian (Bill) Qin & Brad in Finance were all extremely helpful & a pleasure to work with!!!
Dealer Replied: Hi Wendy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- November 17, 2024
Response from the owner Replied: Hi Deborah, thank you for your high star rating. We're happy to see that your experience with us was excellent!
Cars.com Review
- November 17, 2024
I like the fact Bill greeted us as soon as we arrived. Staff was very professional.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- November 15, 2024
Who charges for a key fob battery. Won't come here anymore. Go to another location.
Response from the owner Replied: Jessie Williams-Jordan,Thank you for bringing your concerns to our attention and for speaking with our Service Director, Adam Rew. We are glad to hear that overall, you had a positive experience with our service team. Should you have any other questions or need assistance in the future, please feel free to reach out to Adam directly. He can be reached at 301.679.4051 or arew@mileone.com. Thank you.
Google Review
- November 14, 2024
Response from the owner Replied: Mary Ellen Taylor,We take all concerns seriously and strive to provide the highest level of service to all our customers. Our General Manager, Jim Elefantis, would like to speak with you to learn more about your experience but is unable to find you in our database to proactively reach out. At your convenience, please contact Jim at 301-890-7658 or jelefantis@mileone.com. Thank you.
Cars.com Review
- November 14, 2024
Wonderful experience. It's a great place to purchase a car from. Great location! Best dealership in the region.
Dealer Replied: Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- November 14, 2024
Julian was very helpful and a great sales person! He’s also very knowledgeable and he got me a great deal for my car so I strongly recommend him!
Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. We want all our customers to feel this way when leaving our dealership!
Cars.com Review
- November 13, 2024
Very pleasant with service and dealer to help us get new car. Nice greater and warm atmosphere in here. That’s all I want say
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- November 13, 2024
work with Ernesto, he was very very helpful
Response from the owner Replied: Hi Paul, thank you for your support! We're happy we could help. Our team is available should you require any extra help.
Google Review
- November 13, 2024
Excellent service thanks to Ernesto U.
Response from the owner Replied: Hi Winmyria, thank you for your support! We're happy we could help. Our team is available should you require any extra help.
Google Review
- November 12, 2024
Great service guy, Mr. Ernesto Uribe
Response from the owner Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Cars.com Review
- November 11, 2024
Cliff Frazier is courteous, responsive, and supported the deal comprehensively. I'd buy from Cliff again ! Very professionally staffed and operated dealership.
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- November 10, 2024
Cliff was great to work with. He answered all my questions, gave me a tutorial on the car and did not pressure me to buy anything. He sold me this car in 45 minutes. Happy customer here! .
Dealer Replied: Hello, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- November 10, 2024
Julian Chin was my sales associate great and very accommodating. Great experience! Use Julian for any car buying needs!
Dealer Replied: Hello, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- November 08, 2024
I recently had an exceptional experience at Mercedes Benz in Silver Spring. The staff took the time to thoroughly explain everything, making the whole process easy and stress-free. Communication was clear and straightforward, which I really appreciated. Ernesto, in particular, provided outstanding...
Response from the owner Replied: Hi Yolanda, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Google Review
- November 08, 2024
Worked with Ernesto, out in less than 2 hours! Great job!
Response from the owner Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- November 06, 2024
My experience was seamless from sales to financing. Cliff has been incredibly helpful throughout the entire process. I highly recommend the dealership to family and friends.
Dealer Replied: Hi Anton, we are very happy we could provide you with a positive experience! Our team is available should you require any extra help.
Google Review
- November 05, 2024
Response from the owner Replied: Hi Maria, thank you for your high star rating. We're happy to see that your experience with us was excellent! Our team is available should you require any extra help.
Google Review
- November 04, 2024
Response from the owner Replied: Hi Jermaine, thank you for your high star rating. We're happy to see that your experience with us was excellent! Safe travels!
Google Review
- November 04, 2024
I recently had an outstanding service at Mercedes Benz, I highly recommend Scott, he was a terrific advisor. Thank you!
Response from the owner Replied: Hi Josselin, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- November 03, 2024
Chevist my Sales Consultant was excellent. He is a true professional and made what could have been a stressful and complicated experience a good experience. Cannot say enough about how awesome Chevist in my experience. This is the second vehicle I have purchased from Mercedes Benz of Silver Spring...
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Google Review
- November 01, 2024
Response from the owner Replied: Juan Jiménez ,We take all concerns seriously and strive to provide the highest level of service to all our customers. Our General Manager, Jim Elefantis, would like to speak with you to learn more about your experience but is unable to find you in our database to proactively reach out. At your convenience, please contact Jim at 301-890-7658 or jelefantis@mileone.com. Thank you.
Google Review
- October 31, 2024
Ernesto U.was great, and gave excellent service!
Response from the owner Replied: Hi Brenda, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- October 31, 2024
This dealership always provides exceptional service. Cant say enough about the service I received from Chevist Mitchell. He is always goes above and beyond.
Dealer Replied: Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- October 31, 2024
He is very courteous , pleasant , very knowledgeable, cooperative , and giving good advice and offering his services for as long we need it.
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- October 30, 2024
Cliff was very professional in all of his interactions. Very detailed and informative. Had an awesome experience at this location
Dealer Replied: Hi Appiah, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- October 30, 2024
I have been shopping for a certified GLS 450 for about a month and visited several MB dealers, and Chevist was by far the best salesperson that I have ever encountered while looking to purchase a car!! With the exception of me, an old car salesman back in the day. I would highly recommend Chevist,...
Dealer Replied: Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!
Cars.com Review
- October 30, 2024
Marcelo was extremely professional and answered all my questions. The vehicle I was interested in was clean and ready for a test drive when I arrived for my appointment. I will definitely purchase from Marcelo again.
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.
Google Review
- October 29, 2024
Ernesto did a great job caring for my mom's vehicle.
Response from the owner Replied: Hi Christina, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!
Google Review
- October 29, 2024
Ernesto provided excellent service and provided excellent customer service.
Response from the owner Replied: Hi Willa, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Cars.com Review
- October 27, 2024
Julian was very professional, courteous and extremely helpful in the transaction process for purchasing my Certified Pre-Owned E350. He assisted in making sure everything was ready and organized for my transaction. I flew in from Indiana to purchased the car from Julian.
Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. Safe travels!
Cars.com Review
- October 26, 2024
Julian was excellent. The process was quick and so smooth. Highly recommended this dealership and Julian.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- October 24, 2024
Purchased a S-Class for over $80k that was certified pre owned. Initial experience was pleasant, but the vehicle had a number of issues post purchase. Countless error messages, weird highway wobble, and missing trunk parts had me suspicious. Took it to a service center that was not silver spring...
Response from the owner Replied: Tarik Mahfoudi, Thank you for taking the time to leave a review of Mercedes-Benz of Silver Spring. We apologize for your experience, and lack of communication after the sales process. We appreciate your cooperation with your sales consultant regarding the parts ordered. We can confirm that the parts have been shipped per your request. We are sorry to hear about the issues you’ve encountered with your wheels. All Mercedes-Benz Certified Pre-owned vehicles must meet certain eligibility requirements, and must pass an extensive multipoint inspection and road test. We initially did not experience any issues during the recondition or test-drive process. We’ve tried to reach out, but haven’t been able to connect to learn more about the wheel concerns. At your convenience, please reach out to General Sales Manager, Keith Nichols, at knichols@mileone.com or 301-679-4887. Thank you.
Cars.com Review
- October 24, 2024
Everything was handled quickly and knowledgeably. This is the dealership I really recommend to my friends and family.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!
Google Review
- October 23, 2024
Good job Ernesto
Response from the owner Replied: Charles, thank you for your support! We're happy we could help. Our team is available should you require any extra help.
Cars.com Review
- October 23, 2024
When delivery of my car was delayed Chevist always kept me updated. Unlike other sales people who would try selling you other products, Chevist always assured me that I was going to get the car with my desired configurations. Chevist is a true professional and I would definitely recommend him to my...
Dealer Replied: Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Cars.com Review
- October 22, 2024
All of the personnel that I came into contact with were courteous, helpful, and knowledgeable of vehicle operation, sales, and service.
Dealer Replied: Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Mercedes-Benz of Silver Spring as your first choice for service!
Cars.com Review
- October 19, 2024
Chevist was awesome! He was quick to respond to all of our questions and worked with us closely to get us the best deal on the car that we absolutely love! Would definitely work with him again in the future.
Dealer Replied: Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Google Review
- October 18, 2024
Per usual A+++ service, communication and quality vehicles at Mercedes Benz Silver Spring. I highly recommend Mr.Lovence for assistance with any of your car needs. My family and I have been coming to him for decades, as he always finds us what we need and gets our needs fully met.Cheers!
Response from the owner Replied: Hello Gene, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Silver Spring. We hope you continue to choose us for all your automotive needs! Take care!
Cars.com Review
- October 17, 2024
I had an exceptional experience purchasing my new Mercedes Benz from Cliff. He was knowledgeable, professional, and made the entire process seamless. Cliff went above and beyond to answer all my questions and ensured that I felt confident with my decision. His attention to detail and customer care...
Dealer Replied: Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!