Took our C250 company car in for an airbag recall, and the work was performed decently quickly. Noticed they washed the car when leaving as a complimentary service, but it had streaks all over the paint and dirt was left on the carpet. We keep this car looking immaculate and it was not as clean as...
Response from the owner Replied: Thank you for taking the time to share your experience with us. I want to apologize for the inconvenience and frustration you encountered during your recent visit. While I’m glad to hear the airbag recall work was completed promptly, it’s concerning that additional issues arose following your service, particularly one that could impact vehicle safety. Your comments regarding the interaction with our team and the handling of your concern are deeply troubling, and I will personally review this matter to address these gaps in communication and service.Your safety and trust are our top priorities, and we should have taken further steps to investigate the issue thoroughly when it was initially witnessed. If you’re willing, I’d appreciate the opportunity to discuss this matter further to ensure your concerns are properly addressed and to prevent similar situations in the future. Please contact me at (561) 301-0885 at your convenience. David Doll, General ManagerYour feedback is invaluable in helping us improve, and I hope we can earn back your confidence in our service.