I had my car towed to coggin Mercedes’ for brake problems with a recall on the sbc system,I really needed the brakes repaired so I asked about the brakes several time and the service righter said yes they will replace the sbc unit so they gave a list of all these repairs needed so I picked out a...
Response from the owner Replied: Thank you, Charles, for sharing your experience. I'm David Doll, the General Manager. I apologize for the issues you encountered with your brake repair and the lack of communication from our service team. It's concerning to hear that the main problem with your brakes was not addressed, especially given the safety implications.We take your feedback seriously and are committed to ensuring that our service meets your expectations and prioritizes your safety. I'm pleased to inform you that we have refunded your diagnostic fee in full to address the oversight.Please reach out to me directly at (561) 301-0885 so we can discuss this matter further and find a resolution that addresses the main issue with your brakes and restores your confidence in our dealership.Your satisfaction is important to us, and we are dedicated to addressing your concerns and ensuring that your future experiences with us are positive.