Yelp Review
- October 18, 2021
Had my mercedes taken here to get worked on they had me bring it in on a Friday here it is Monday an they still haven't even looked at it. Customer service is a joke I called an they basically didn't know what I was talking about so I had my sales men call up there too and he was even getting the...
Google Review
- October 16, 2021
Response from the owner Replied: Thank you for your business and your review, we are happy to have you as a customer.
Google Review
- October 08, 2021
Response from the owner Replied: Thank you for your business and your review, we are happy to have you as a customer.
Google Review
- October 06, 2021
Response from the owner Replied: Thank you for your business and review.
Google Review
- October 01, 2021
Terrible company. I brought a vehicle in to their service department to get an inspection prior to me purchasing a vehicle. They charged me $186.00 which I didn't find out later that most places including the Mercedes dealership only charges $125 for the same inspection. BUT WAIT IT GETS WORSE. I...
Response from the owner Replied: We are sorry for your experience and would like to discuss it with you further. Please reach out to Robert Hellweg at robert.hellweg@soaveauto.com
Google Review
- September 30, 2021
Response from the owner Replied: Thank you for your business and review.
Yelp Review
- September 30, 2021
Terrible company. I brought a vehicle in to their service department to get an inspection prior to me purchasing a vehicle. They charged me $186.00 which I didn't find out later that most places including the Mercedes dealership only charges $125 for the same inspection. BUT WAIT IT GETS WORSE. I...
Google Review
- September 26, 2021
Response from the owner Replied: We hope you'll return and allow us to show you to our waiting area with our complimentary amenities. Thank you for your business and feedback.
Google Review
- September 23, 2021
Response from the owner Replied: Thank you for your business and review.
Google Review
- September 22, 2021
I was so excited when I purchased my pre-owned G-Wagon! That excitement has quickly changed to frustration! Within the first week of ownership, the Check Coolant light came on. It took some time to get the car into service and the result was that the car needed a new radiator. The G-Wagon was...
Response from the owner Replied: Kenitha - I believe our Marketing Director has reached out to you today. If you were not able to connect with him please contact him directly at robert.hellweg@soaveauto.com. We appreciate your feedback on your experience.
Google Review
- September 14, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- September 08, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- September 08, 2021
Response from the owner Replied: Thank you for your business and your review.
Yelp Review
- September 07, 2021
CUSTOMERS BEWARELove my 2020 Range Rover but really hate the fact that this is my choice of where I have to take it for service. First, I made my appointment for an oil change with a loaner 2 months in advance and they called me a week before my service to tell me they over booked and have to...
Google Review
- September 06, 2021
Riley Harmon created a flawless car-buying experience for me, even as an out-of-state buyer. As a life-long car enthusiast, I consider myself a demanding buyer. I know what I want from the car, and I want the car-buying experience to be fun by being easy. To ensure that, Riley was responsive,...
Response from the owner Replied: Thank you for your business and your review.
Cars.com Review
- September 06, 2021
Riley Harmon created a flawless car-buying experience for me, even as an out-of-state buyer. As a life-long car enthusiast, I consider myself a demanding buyer. I know what I want from the car, and I want the car-buying experience to be fun by being easy. To ensure that, Riley was responsive,...
Dealer Replied: Thank you for your business and your review.
Yelp Review
- September 06, 2021
Riley Harmon created a flawless car-buying experience for me, even as an out-of-state buyer. As a life-long car enthusiast, I consider myself a demanding buyer. I know what I want from the car, and I want the car-buying experience to be fun by being easy. To ensure that, Riley was responsive,...
Google Review
- September 01, 2021
Chris Norman along with Joe Lemberger were great. Low pressure. Comfortable. Entertained my plethora of questions, clarifications and needs. I was nervous and not looking forward to the experience given past experiences (elsewhere) - I was pleasantly surprised. Will definitely stick with these guys...
Response from the owner Replied: Thank you for your business and your review. We look forward to more opportunities to serve you.
Google Review
- September 01, 2021
Google Review
- August 29, 2021
Google Review
- August 28, 2021
Response from the owner Replied: Thank you for your business and your review. We look forward to more opportunities to serve you.
Google Review
- August 26, 2021
Thankful for the entire team. Payton is amazing! The entire team of professionals were so in tune with ALL of our needs! (still are) Great after sale follow up! Just wonderful! Really cannot say enough about the team at Aristocrat! There should be a much larger star option for people like them....
Response from the owner Replied: Thank you for your business and your review. We look forward to more opportunities to serve you.
Google Review
- August 26, 2021
Google Review
- August 23, 2021
Response from the owner Replied: Thank you for your business and your review. We look forward to more opportunities to serve you.
Google Review
- August 21, 2021
Response from the owner Replied: Thank you for your business and your review. We look forward to more opportunities to serve you.
Google Review
- August 20, 2021
Response from the owner Replied: Thank you for your business and your review. We look forward to continuing to serve you.
Google Review
- August 18, 2021
Response from the owner Replied: Thank you for your business and your review. We look forward to continuing to serve you.
Google Review
- August 16, 2021
Response from the owner Replied: Thank you for your business and your review. We look forward to continuing to serve you.
Google Review
- August 12, 2021
Response from the owner Replied: Thank you for your business and your review. We look forward to continuing to serve you.
Google Review
- August 12, 2021
Response from the owner Replied: Thank you for your business and your review. We look forward to continuing to serve you.
Google Review
- August 12, 2021
Response from the owner Replied: Thank you for your business and your review. We look forward to continuing to serve you.
Google Review
- August 12, 2021
Response from the owner Replied: Thank you for your business and your review. We look forward to continuing to serve you.
Cars.com Review
- August 05, 2021
Stay away from this dealership if your BLACK. You will get an bad loan and talk down to. If your BLACK look over your paperwork and make sure that the car you are buying is also the car you get before driving off. This dealership switches cars and will defraud you if your BLACK. If your WHITE then...
Google Review
- August 02, 2021
Response from the owner Replied: We'd appreciate hearing more about your experience if you would like to reach out to us at robert.hellweg@soaveauto.com
Google Review
- August 02, 2021
Response from the owner Replied: We are sorry you were disappointed in your service experience. Please reach out to us so we might better understand your concerns. Thank you. Robert.Hellweg@soaveauto.com
Google Review
- August 02, 2021
Response from the owner Replied: I'm sorry for your experience if you would please reach out to us so we might better understand your experience. Robert.Hellweg@soaveauto.com
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for your business and your review. We look forward to continuing to serve you.
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for your business and your review. We look forward to continuing to serve you.
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for your business and your review. We look forward to continuing to serve you.
Google Review
- August 02, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- July 31, 2021
This was by far the easiest vehicle purchase I've ever experienced and also my first online purchase. Marty was so helpful, no pressure to buy and went above and beyond my expectations. We flew in and they had everything ready when we got there. We were in and out in about an hour. Love the...
Response from the owner Replied: Thank you for your business and your review. We look forward to continuing to serve you.
Google Review
- July 28, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- July 27, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- July 27, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- July 22, 2021
I would not recommend this dealership once you to sign the paperwork; they treat you like you're not a customer. I bought a car that died within a day, and I had to wait a week for them to service it. Ben from Finance is the worst person to work with. 10/10 do not recommend.
Response from the owner Replied: We are so sorry you've had this experience. Our team will be reaching out to you to gather some more information and feedback. If you'd prefer you are welcome to reach out to Robert Hellweg at robert.hellweg@soaveauto.com we look forward to learning from this experience.
Google Review
- July 19, 2021
Wasn't a good experience. Was interested in purchasing a vehicle on their lot. I was lifting the hood, hatches and everything else to several vehicle just short of starting them. No one would come out and ask if I needed assistance. I did see them sitting inside. That day I was ready to...
Response from the owner Replied: Jeff - we are so sorry for your experience. Our marketing director Robert Hellweg will be reaching out to get a little more detail so we can use this as a learning experience for our staff. If you prefer please feel free to reach out robert.hellweg@soaveauto.com Thank you for your feedback and we look forward to learning from this.
Google Review
- July 19, 2021
Response from the owner Replied: Thank you for your business and review.
Yelp Review
- July 19, 2021
I had an alignment for my Range Rover Sport HSE done on 3-22-21. After 15,000 miles my tires show no abnormal wear. I am 100% satisfied with the results. Well worth the money. I highly recommend the service department.
Google Review
- July 16, 2021
I just want to say that the Porsche service managers are the bomb! They are always helpful and do not make me feel silly for some of my questions/concerns. I've had my Macan a year and I am so happy :)
Response from the owner Replied: Thank you for your business and your review.
Google Review
- July 16, 2021
In for 60,000 miles service. Service Advisor was very informative about Service to vehicle.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- July 14, 2021
I had the pressure of working with a gentleman named Chuck Childress. He was very polite and kind. Also very knowledgeable about the car. But what I like most about Chuck is that he respected my wishes to only test drive the car. Once I test drove the car I was very impressed. Needless to say the...
Response from the owner Replied: Thank you for your business and your review.
Google Review
- July 08, 2021
I can not praise this place enough. Ive recently purchased an SUV and every single person Ive met throughout the process has been nothing but extraordinary. Payton Meek was my Sales Partner and Ben Jones was my Finance Manager, and they were both so knowledgeable and professional yet kind and...
Response from the owner Replied: We are so pleased with your experience and couldn't be happier that you found what you were looking for and had great service getting it. Thank you for your business and your review.
Yelp Review
- July 08, 2021
I can not praise this place enough. I've recently purchased an SUV and every single person I've met throughout the process has been nothing but extraordinary. Payton Meek was my Sales Partner and Ben Jones was my Finance Manager, and they were both so knowledgeable and professional yet kind and...
Google Review
- July 02, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- July 02, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- July 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- July 02, 2021
Run, don't walk, to this dealership and my salesperson, Cheryl Law, if you're in the market for a luxury car--and luxury experience!! I negotiated a deal with Cheryl by phone from my home in CA, flew to KC for the summer--and Cheryl picked me up at the airport after working hours and delivered me...
Response from the owner Replied: Thank you for your business and your review. We look forward to more opportunities to serve you.
Google Review
- July 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- July 02, 2021
Response from the owner Replied: Simply put, we agree. Thank you for your business and your review.
Google Review
- June 30, 2021
Hi end service with reasonably priced hi end vehicles! I have purchased 5 vehicles here. Highly recommend!
Response from the owner Replied: Jose - Thanks so much! Thank you for your business and your review.
Google Review
- June 27, 2021
Great experience, professional staff
Response from the owner Replied: Thank you for your business and your review.
Google Review
- June 26, 2021
Derek was professional, informative and friendly.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- June 26, 2021
Marty Reed did a great job and was really good explaining everything I would recommend him to everyone that is looking for a car
Response from the owner Replied: We are so glad we could take care of you, we look forward to your return.
Google Review
- June 17, 2021
I purchased a 2016 Mercedes from Aristocrats on 04/25. on May 17th I reached out because my car would shake when I came to a stop. I was told bring it in I advised them the rotors may have been bad also that I had some squeaking. I manager drove it and seen the issues i was having and we made an...
Response from the owner Replied: Deliece - We are so sorry about your experience our Director of Marketing and Customer Experience, Robert Hellweg will be reaching out to you to get some more information from you. We appreciate your feedback, we like to learn and grow from each customer interaction.
Google Review
- June 16, 2021
I had a great experience with the Aristocrat Mercedes Benz service department. Donnie Hicks was extremely nice and helpful. My car was in and out for service with no issues. This experience was even more satisfying because of my recent experience with the other MB location in the KC area. This...
Response from the owner Replied: Thank you for your business and your review.
Google Review
- June 07, 2021
We worked with Arif (Moe) to purchase our vehicle and he was great to work with. He was communicative and the customer service was above and beyond. Would definitely purchase from Arif again!
Response from the owner Replied: We can't wait to see you again. Thank you for your trust, your business, and your review.
Google Review
- June 07, 2021
Overall great service from the service manager and the technician
Response from the owner Replied: Thank you for your review and your business.
Google Review
- May 29, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- May 27, 2021
Awesome selection
Response from the owner Replied: Thank you for your business and your review.
Google Review
- May 26, 2021
I just bought a Mercedes GLA 250 from Aristocrat and it was by far the easiest, quickest car buying experience Ive had! Marty was helpful and explained everything in detail to me and the rest of the staff was welcoming and helpful as well. I was in and out in 2 hours on Thursday to test drive and...
Response from the owner Replied: We couldn't be happier that you chose Aristocrat for your new Mercedes-Benz purchase. Thank you for your business and your review.
Google Review
- May 26, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- May 26, 2021
Emily is always exhibiting top performance and our service was completed in a short period of time.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- May 26, 2021
Only place I buy a car!
Response from the owner Replied: Thank you for your business and your review.
Google Review
- May 19, 2021
Very courteous and efficient service.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- May 19, 2021
Always a good experience when I came in. Nick Haupt always helps me with all my service needs.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- May 19, 2021
Arif (aka Moe) was professional and knowledgeable throughout the entire process. Everyone we met at the dealership was very helpful. We didn't intend to purchase a vehicle the day we went "shopping", but they had exactly what we wanted and a couple of hours later we were driving our new car home....
Response from the owner Replied: We are so glad we could take care of you and so pleased it was a better experience than your past car buying experiences. Thank you for your business and your review.
Google Review
- May 19, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- May 19, 2021
They gave me Excellent service on my Smart Fortwo. I brought it in for a service check. They were quick and efficient. When they found things that needed attention, they informed me with no pressure to get them done that day. Very comfortable waiting area stocked with a variety of drinks and snacks....
Response from the owner Replied: Thank you for your business and your review.
Cars.com Review
- May 17, 2021
I was treated extremely well throughout the entire purchasing experience. Julie Langstrom at Merecedes made the whole buying process a pleasurable experience! We shopped a variety of different models while at Aristocrat before deciding on a Merecedes. All of the various sales people we spoke with...
Dealer Replied: Thank you for your business and your review. We look forward to seeing you again soon.
Cars.com Review
- May 16, 2021
It's clear that the sales staff don't want business. Maybe they aren't commissioned? Was looking at a car and they don't want to work out a deal via email.. They instead want you to stop by and be at their mercy. Hard pass. Went to Northetowne Alfa Romeo and had an awesome experience. All details...
Kate Crockett Replied: We would like to discuss your experience with our dealership so that we might improve on your experience and learn from it. Could you please reach out to Robert Hellweg at robert.hellweg@soaveauto.com thank you for your feedback, we appreciate your time.
Google Review
- May 11, 2021
Stay away from this dealership for sure. Period.Terrible communication, terrible customer service. Had our certified still under warranty car for weeks with still no plan to fix it. Had to get Porsche North America involved.Please read the other reviews, buying a car or having your car serviced here...
Response from the owner Replied: We have reached out to you about the situation and are working towards a resolution with Porsche.
Google Review
- May 11, 2021
I am very satisfy with the price I got for my car, and for my sales man Tony. But I am not happy with the detailing crew. I hope you know that if it was a luxurious car I bought yall would of been scraping the whole car clean. But its because I bought a Toyota from yall. I was going to let it go and...
Response from the owner Replied: Thank you for your feedback. Please reach out to Robert Hellweg at robert.hellweg@soaveauto.com so we can better understand the situation and work towards a solution. Thank you.
Google Review
- May 11, 2021
Still no resolution from dealership or Porsche, coming up on 30 days in the store. No loaner, no repairs, nothing. Asked for an update yesterday. Nothing.Buyer beware.
Google Review
- May 09, 2021
I have been using Aristocrat for my Mercedes repairs and maintenance for over 20 years. You can trust Aristocrat to reliably provide professional service and repairs. I have owned 6 Mercedes and driven them up to 200,000+ miles. Thank You Aristocrat and specifically Emily Petermann and Randy...
Response from the owner Replied: Thank you for your continued business, your feedback and your review.
Cars.com Review
- May 09, 2021
If you want a Porsche in Kansas City, really think about the fact you have to service here. Has my Panamera has been there since mid April, still no replacement car, fix, or even an update. Car still under warranty... Had to open a Case with Porsche NA. Joe - Service Advisor - Cool Robert...
Yelp Review
- May 09, 2021
If you want a Porsche in Kansas City, really think about the fact you have to service here.Has my Panamera has been there since mid April, still no replacement car, fix, or even an update. Car still under warranty...Had to open a Case with Porsche NA.Joe - Service Advisor - CoolRobert Hellwig -...
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- May 02, 2021
excellent
Response from the owner Replied: Thank you for your business and your review.
Google Review
- May 02, 2021
Professional Staff, friendly service.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- May 02, 2021
Make sure you see Cheryl Law whenever shopping for a vehicle!
Response from the owner Replied: We couldn't agree more! Thank you for your business and your review.
Google Review
- May 01, 2021
My service advisor, Matt Minor, got me in without any appointment, fixed the vehicle quickly and was great to work with. Much appreciated!
Response from the owner Replied: We appreciate you! Thank you for your business and your review.
Google Review
- April 29, 2021
I couldn't be happier! I went in with low expectations of finding a great deal, but I was pleasantly surprised. I really did get a great deal and received exceptional treatment. The whole process was quick and absolutely painless. Moe is the best!
Response from the owner Replied: We appreciate your giving us a chance to exceed your expectations, even if they weren't very high going in. We look forward to continuing to exceed your expectations each time. Thank you for your business and your review.
Google Review
- April 28, 2021
Great service at Aristocrat. They were on time, very professional and pleasant to deal with.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- April 28, 2021
Great service at Aristocrat. They were on time, very professional and pleasant to deal with.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- April 26, 2021
Wonderful customer service with that rare personal touch! Don Dickerson is our representative at Aristocrat and our experience eith him has exceeded all expectations.Truly "outstanding"! We always bring our cars to Aristocrat Motors because we know we will get the very best expertise at a very fair...
Response from the owner Replied: We appreciate the trust you place in us and don't take your business for granted. Thank you for your business and your review.
Google Review
- April 23, 2021
Wonderful customer service with that rare personal touch! Don Dickerson is our representative at Aristocrat and our experience eith him has exceeded all expectations.Truly "outstanding"! We always bring our cars to Aristocrat Motors because we know we will get the very best expertise at a very fair...
Google Review
- April 12, 2021
Don was amazing and they did an amazing and quick job
Response from the owner Replied: We are so glad we could take care of you. Thank you for your review and your business.
Google Review
- April 12, 2021
Came in for a check engine light with less than a month left on my warranty. I was taken care of by Chase, service advisor, who was sensitive to the fact that I wanted to wait. They estimated 4 hours to make the repair; but made the repairs, washed my vehicle, and had it back to me in about 2...
Response from the owner Replied: We are so thankful for our amazing customers and were so happy to take care of your service need. Thank you for your review and your business.
Google Review
- April 12, 2021
Buying a luxury car in Kansas City? This team of exceptionally caring people will make your experience different and more relaxing than any other luxury dealership in town. Plus where else can you park in Kansas City to see the only vehicles you have always really wanted to drive / own?IMPORTANT...
Response from the owner Replied: Thank you for the kind words.
Google Review
- April 12, 2021
Bought the Range Rover I've wanted for 15 years. I'm glad I waited for this model. Love the color the interior pretty much everything about it really. Moe was easy to work with. Ask for him.
Response from the owner Replied: WOW!! That's a lot of patience, we couldn't be more proud to have been trusted with such a big purchase. Enjoy your Range Rover, we look forward to servicing it. Thank you for your review and your business.
Google Review
- April 10, 2021
Bought the Range Rover I've wanted for 15 years. I'm glad I waited for this model. Love the color the interior pretty much everything about it really. Moe was easy to work with. Ask for him.
Response from the owner Replied: WOW!! That's a lot of patience, we couldn't be more proud to have been trusted with such a big purchase. Enjoy your Range Rover, we look forward to servicing it. Thank you for your review and your business.
Google Review
- April 07, 2021
Don was amazing and they did an amazing and quick job
Response from the owner Replied: We are so glad we could take care of you. Thank you for your review and your business.
Google Review
- April 06, 2021
Buying a luxury car in Kansas City? This team of exceptionally caring people will make your experience different and more relaxing than any other luxury dealership in town. Plus where else can you park in Kansas City to see the only vehicles you have always really wanted to drive / own?IMPORTANT...
Response from the owner Replied: Thank you for the kind words.
Google Review
- April 06, 2021
Came in for a check engine light with less than a month left on my warranty. I was taken care of by Chase, service advisor, who was sensitive to the fact that I wanted to wait. They estimated 4 hours to make the repair; but made the repairs, washed my vehicle, and had it back to me in about 2...
Response from the owner Replied: We are so thankful for our amazing customers and were so happy to take care of your service need. Thank you for your review and your business.
Google Review
- April 05, 2021
I have been going to Aristocrat for a very long time and have always taken my Mercedes Benzs there for all the servicing and have bought numerous MBs from here including my 2020 CLA250. I can say this is the 1st time I am EXTREMELY DISAPPOINTED in the customer service provided and the quality of...
Response from the owner Replied: Thank you for your feedback, we always appreciate any and all opportunities to improve. You should be hearing from our Service Manager, Charles Friedman to discuss this further. Thank you again for your feedback and your business.
Google Review
- April 04, 2021
I have been going to Aristocrat for a very long time and have always taken my Mercedes Benzs there for all the servicing and have bought numerous MBs from here including my 2020 CLA250. I can say this is the 1st time I am EXTREMELY DISAPPOINTED in the customer service provided and the quality of...
Response from the owner Replied: Thank you for your feedback, we always appreciate any and all opportunities to improve. You should be hearing from our Service Manager, Charles Friedman to discuss this further. Thank you again for your feedback and your business.
Google Review
- April 03, 2021
Got a great deal and JC was a pleasure to work with.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- April 03, 2021
I have had multiple bad experiences until YESTERDAY! The last two representatives that I went to talked rudely to me, wouldnt acknowledge coupons and didnt wash my car stating that I didnt qualify for that service! I went to Chase yesterday and he treated me with complete respect and without even...
Response from the owner Replied: We are so sorry for your past experiences but couldn't be more pleased with your experience with Chase. Thank you for your business and your review.
Google Review
- April 03, 2021
Bryan Gleason found us the vehicle of our dreams! We love our GLE53! Great service, great car...so happy we went to Aristocrat!
Response from the owner Replied: We are so happy too. Thank you for your review and your business.
Google Review
- April 03, 2021
I always have a great experience at Artistocrat. I lover working with Donnie. Everything is ready for me when I get there and service is always done thoroughly.
Response from the owner Replied: We couldn't be happier that you had such a great experience. Thank you for your review and your business.
Google Review
- April 03, 2021
Aristocrat has been servicing my Jaguar and my Mercedes for over 10 years but Dan Garcia in Jaguar service is so knowledgeable from the smallest detail to the largest detail he knows everything about that jaguar and I appreciate him and his knowledge and he answers every question for me never had a...
Response from the owner Replied: We believe no detail is too small. We are so proud of the trust our customers have in our service teams. Thank you for your review and your business.
Google Review
- April 03, 2021
I spoke to two people at the dealership trying to get information about service work the dealership had performed. Both Brian Stacy and Robert Hellweg were rude and refused to help me. Unacceptable service for a dealership selling and serving Porsche, Mercedes and BMW. I would advise against...
Response from the owner Replied: We appreciate the opportunity to receive your feedback. We are sorry we cannot assist but we do not disclose work past owners have had when they owned a vehicle. As we suggested, the prospective owner might take the vehicle to their preferred body shop to have it inspected if there is a concern regarding body work. What might not have been conveyed is we do not have a body shop facility.
Google Review
- April 03, 2021
Great car service experience taking my Stelvio in! Always polite. Nick Haupt is great to work with.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- April 03, 2021
We purchased an older Porsche from them and after a few miles it developed a major coolant leak.We had third party insurance which can be a challenge. The service guys found more problems. The vehicle was out of commission for 1 month. Joe worked with us to make it right, without breaking the bank....
Response from the owner Replied: Your trust means the world to us and we are very happy we could take care of the issues for you. Thank you for your business and the review.
Google Review
- April 03, 2021
See it to believe it Fast, friendly and reasonably priced service for the car.If you wait for your car, be prepared to be pampered
Response from the owner Replied: We do like to make our customers feel at home if they need to stay and wait for their vehicle. Thank you for your review and your business.
Google Review
- April 03, 2021
Great experience as always. My rep, Donnie, is very sharp!
Response from the owner Replied: Thank you for your business and the review.
Google Review
- April 03, 2021
What started as an online conversation ended with an easy transaction at the dealership. This is how all car purchases should go! Thank you JC!
Response from the owner Replied: Thank you for your business and your review.
Google Review
- April 03, 2021
Julie our sales lady was a gem to work with. Getting the financing and paperwork done was a piece of cake and extremely quick- 30 minutes tops...unheard of in the automotive industry. Thanks to everyone's exceptional teamwork! We love our Mercedes, but a great sales team made the whole experience...
Response from the owner Replied: We are so glad you chose to come to us for your vehicle purchase. Thank you for your review and your business.
Google Review
- April 03, 2021
I've been going to Aristocrat Motors since 1998 and have always been pleased with the service. Nick Haupt did an outstanding job on my last visit. He took care of all the details of car loaner and kept me up to date on the progress of the work. I highly recommend Aristocrat Motors,
Response from the owner Replied: Well, we appreciate not only the business but the recommendation to family and friends. Thank you for your business and your review.
Google Review
- April 03, 2021
My husband and I worked with Moe (sales) and Lorri (finance) to purchase 2 new vehicles. These 2 are hands down top notch and we are beyond grateful to have worked them. They both stayed well past business hours to take care of us and we truly appreciate it. Thanks!
Response from the owner Replied: We believe in going above and beyond for our customers and we were so glad to be able to do that for you. Thank you for your review and your business.
Google Review
- April 03, 2021
We have been customers for probably twenty five years. We believe Aristocrat is a great dealership. We base that on the relationship we have developed with Matt on the Mercedes side and Todd on the Porsche side
Response from the owner Replied: Two of our very best. Thank you for your review and your business.
Google Review
- April 03, 2021
Range Rover got an oil change, updated software installed and recall fixed. The only thing I was sad about was it was not cleaned on the inside or outside when I picked it up.UPDATE.....5 STARCant express the gratitude we have for service department at Aristocrat. They went above and beyond after...
Response from the owner Replied: Thank you for your review and your business. We have reached out to you to discuss your feedback and we look forward to speaking with you.
Google Review
- April 03, 2021
We ordered a GLS 580 with Chris Norman and the whole process could not have been easier. He walked us through the entire process without any pressure and when their were options we werent sure about he showed us the differences on some of the in stock inventory. His communication was great...
Response from the owner Replied: Thank you so much for the enthusiastic review.
Google Review
- April 03, 2021
Even though I purchased a used car from this dealer, I was treated as if I had purchased a new one! Everyone was helpful, honest, and friendly. I would definitely consider this dealer again in the future. As a bonus, they gave me a bottle of wine!
Response from the owner Replied: Well, every customer deserves exemplary treatment. Enjoy your "new to you" vehicle and that bottle of wine. Thank you for your business and your review.
Google Review
- April 03, 2021
We had a service appointment recently and were happy with the way it was handled. Our service advisor, Emily Peterman, explained everything and kept us informed. She had a loaner car set up and they washed our car after the service was done.
Response from the owner Replied: So glad we could take care of your service needs. Thank you for your business and the review.
Google Review
- April 03, 2021
My salesman was Bob and he was great from the moment i pulled up to the lot. He greeted me immediately and was very patient with me and was also very knowledgeable. He worked really hard to get me a good deal and i obviously really appreciated that. I purchased a glb 250 4 matic for my wife and we...
Response from the owner Replied: We look forward to doing business with you again and again. Thank you for your business and the review.
Google Review
- April 03, 2021
Outstanding service. The owners should consider an expansion of the service department facilities. Emily Peterman is an exemplary service agent who represents ownership and Mercedes most professionally.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- April 03, 2021
Chuck Obrian took incredible care of me months after I purchased my car. I bought a car that was not exactly what I had expected, and Chuck reached out to me to fix the problem. He took my car for 2 weeks and made it exactly what I wanted. His attention to detail and his care for his clients is...
Response from the owner Replied: We couldn't be happier that this worked out for you. Thank you for your business and the review.
Google Review
- April 02, 2021
Julie our sales lady was a gem to work with. Getting the financing and paperwork done was a piece of cake and extremely quick- 30 minutes tops...unheard of in the automotive industry. Thanks to everyone's exceptional teamwork! We love our Mercedes, but a great sales team made the whole experience...
Response from the owner Replied: We are so glad you chose to come to us for your vehicle purchase. Thank you for your review and your business.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- April 02, 2021
Response from the owner Replied: We are sorry for your experience, we would love to learn more about what caused your poor review please reach out to us at Robert.Hellweg@soaveauto.com to let us know how we can improve.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- April 02, 2021
Great Experience.... Could not be any Better !
Response from the owner Replied: Thank you for your business and your review.
Google Review
- April 02, 2021
their service department for Porsche is awesome and Todd Hurlburt was great to work with he met me when I pulled in took all my info then went to his office filled out the paperwork for a loaner and I was out of there with no problem. I would highly recommend them
Response from the owner Replied: Thank you for your business and your review.
Google Review
- April 02, 2021
They took care of my needs in quick and friendly manner.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- April 02, 2021
Mercedes service was fast and thorough.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- April 02, 2021
I really enjoy working with Emily.... I am confident that what she recommends is what my car needs. She does not up-sell.... she is honest and knowledgeable. I have recommended Emily to all of my friends.... just wait for Emily!!!
Response from the owner Replied: So glad you had such a great experience with Emily. Thank you for your business and the review.
Google Review
- April 02, 2021
Great in every way
Response from the owner Replied: We think that describes our customers too. Thank you for your review and your business.
Google Review
- April 02, 2021
Yet another excellent experience at Aristocrat Motors; specifically with Porsche and Joe!!!Thank you
Response from the owner Replied: That makes us happy. Thank you for the review.
Google Review
- April 02, 2021
Best place to work at
Response from the owner Replied: We agree!
Google Review
- April 02, 2021
Great service as always.
Response from the owner Replied: Great customers, as always. Thank you for your review and your business.
Google Review
- April 02, 2021
Always excellent service!
Response from the owner Replied: Thank you for your business and your review.
Google Review
- April 02, 2021
Always gets taken care of with no other issues. Always in the know with whats going on with my vehicle after I drop it off.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 31, 2021
We have been customers for probably twenty five years. We believe Aristocrat is a great dealership. We base that on the relationship we have developed with Matt on the Mercedes side and Todd on the Porsche side
Response from the owner Replied: Two of our very best. Thank you for your review and your business.
Google Review
- March 31, 2021
Great in every way
Response from the owner Replied: We think that describes our customers too. Thank you for your review and your business.
Google Review
- March 31, 2021
Bryan Gleason found us the vehicle of our dreams! We love our GLE53! Great service, great car...so happy we went to Aristocrat!
Response from the owner Replied: We are so happy too. Thank you for your review and your business.
Google Review
- March 31, 2021
Response from the owner Replied: We are sorry for your experience, we would love to learn more about what caused your poor review please reach out to us at Robert.Hellweg@soaveauto.com to let us know how we can improve.
Google Review
- March 31, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- March 30, 2021
Best place to work at
Response from the owner Replied: We agree!
Google Review
- March 28, 2021
See it to believe it Fast, friendly and reasonably priced service for the car.If you wait for your car, be prepared to be pampered
Response from the owner Replied: We do like to make our customers feel at home if they need to stay and wait for their vehicle. Thank you for your review and your business.
Google Review
- March 28, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- March 27, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- March 27, 2021
I always have a great experience at Artistocrat. I lover working with Donnie. Everything is ready for me when I get there and service is always done thoroughly.
Response from the owner Replied: We couldn't be happier that you had such a great experience. Thank you for your review and your business.
Google Review
- March 26, 2021
Great service as always.
Response from the owner Replied: Great customers, as always. Thank you for your review and your business.
Google Review
- March 25, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- March 25, 2021
Range Rover got an oil change, updated software installed and recall fixed. The only thing I was sad about was it was not cleaned on the inside or outside when I picked it up.UPDATE.....5 STARCant express the gratitude we have for service department at Aristocrat. They went above and beyond after...
Response from the owner Replied: Thank you for your review and your business. We have reached out to you to discuss your feedback and we look forward to speaking with you.
Google Review
- March 25, 2021
Aristocrat has been servicing my Jaguar and my Mercedes for over 10 years but Dan Garcia in Jaguar service is so knowledgeable from the smallest detail to the largest detail he knows everything about that jaguar and I appreciate him and his knowledge and he answers every question for me never had a...
Response from the owner Replied: We believe no detail is too small. We are so proud of the trust our customers have in our service teams. Thank you for your review and your business.
Google Review
- March 24, 2021
My husband and I worked with Moe (sales) and Lorri (finance) to purchase 2 new vehicles. These 2 are hands down top notch and we are beyond grateful to have worked them. They both stayed well past business hours to take care of us and we truly appreciate it. Thanks!
Response from the owner Replied: We believe in going above and beyond for our customers and we were so glad to be able to do that for you. Thank you for your review and your business.
Google Review
- March 24, 2021
I spoke to two people at the dealership trying to get information about service work the dealership had performed. Both Brian Stacy and Robert Hellweg were rude and refused to help me. Unacceptable service for a dealership selling and serving Porsche, Mercedes and BMW. I would advise against...
Response from the owner Replied: We appreciate the opportunity to receive your feedback. We are sorry we cannot assist but we do not disclose work past owners have had when they owned a vehicle. As we suggested, the prospective owner might take the vehicle to their preferred body shop to have it inspected if there is a concern regarding body work. What might not have been conveyed is we do not have a body shop facility.
Google Review
- March 23, 2021
What started as an online conversation ended with an easy transaction at the dealership. This is how all car purchases should go! Thank you JC!
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 23, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 22, 2021
Always gets taken care of with no other issues. Always in the know with whats going on with my vehicle after I drop it off.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 22, 2021
I've been going to Aristocrat Motors since 1998 and have always been pleased with the service. Nick Haupt did an outstanding job on my last visit. He took care of all the details of car loaner and kept me up to date on the progress of the work. I highly recommend Aristocrat Motors,
Response from the owner Replied: Well, we appreciate not only the business but the recommendation to family and friends. Thank you for your business and your review.
Google Review
- March 20, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 20, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 20, 2021
We ordered a GLS 580 with Chris Norman and the whole process could not have been easier. He walked us through the entire process without any pressure and when their were options we werent sure about he showed us the differences on some of the in stock inventory. His communication was great...
Response from the owner Replied: Thank you so much for the enthusiastic review.
Google Review
- March 19, 2021
Even though I purchased a used car from this dealer, I was treated as if I had purchased a new one! Everyone was helpful, honest, and friendly. I would definitely consider this dealer again in the future. As a bonus, they gave me a bottle of wine!
Response from the owner Replied: Well, every customer deserves exemplary treatment. Enjoy your "new to you" vehicle and that bottle of wine. Thank you for your business and your review.
Google Review
- March 19, 2021
I have had multiple bad experiences until YESTERDAY! The last two representatives that I went to talked rudely to me, wouldnt acknowledge coupons and didnt wash my car stating that I didnt qualify for that service! I went to Chase yesterday and he treated me with complete respect and without even...
Response from the owner Replied: We are so sorry for your past experiences but couldn't be more pleased with your experience with Chase. Thank you for your business and your review.
Google Review
- March 17, 2021
their service department for Porsche is awesome and Todd Hurlburt was great to work with he met me when I pulled in took all my info then went to his office filled out the paperwork for a loaner and I was out of there with no problem. I would highly recommend them
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 17, 2021
Yet another excellent experience at Aristocrat Motors; specifically with Porsche and Joe!!!Thank you
Response from the owner Replied: That makes us happy. Thank you for the review.
Google Review
- March 16, 2021
Always excellent service!
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 14, 2021
Got a great deal and JC was a pleasure to work with.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- March 14, 2021
Great car service experience taking my Stelvio in! Always polite. Nick Haupt is great to work with.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- March 11, 2021
Outstanding service. The owners should consider an expansion of the service department facilities. Emily Peterman is an exemplary service agent who represents ownership and Mercedes most professionally.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- March 11, 2021
Range Rover got an oil change, updated software installed and recall fixed. The only thing I was sad about was it was not cleaned on the inside or outside when I picked it up.
Response from the owner Replied: Thank you for your review and your business. We have reached out to you to discuss your feedback and we look forward to speaking with you.
Google Review
- March 11, 2021
We purchased an older Porsche from them and after a few miles it developed a major coolant leak.We had third party insurance which can be a challenge. The service guys found more problems. The vehicle was out of commission for 1 month. Joe worked with us to make it right, without breaking the bank....
Response from the owner Replied: Your trust means the world to us and we are very happy we could take care of the issues for you. Thank you for your business and the review.
Google Review
- March 11, 2021
My salesman was Bob and he was great from the moment i pulled up to the lot. He greeted me immediately and was very patient with me and was also very knowledgeable. He worked really hard to get me a good deal and i obviously really appreciated that. I purchased a glb 250 4 matic for my wife and we...
Response from the owner Replied: We look forward to doing business with you again and again. Thank you for your business and the review.
Google Review
- March 11, 2021
Chuck Obrian took incredible care of me months after I purchased my car. I bought a car that was not exactly what I had expected, and Chuck reached out to me to fix the problem. He took my car for 2 weeks and made it exactly what I wanted. His attention to detail and his care for his clients is...
Response from the owner Replied: We couldn't be happier that this worked out for you. Thank you for your business and the review.
Google Review
- March 06, 2021
Great experience as always. My rep, Donnie, is very sharp!
Response from the owner Replied: Thank you for your business and the review.
Google Review
- March 05, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- March 05, 2021
We had a service appointment recently and were happy with the way it was handled. Our service advisor, Emily Peterman, explained everything and kept us informed. She had a loaner car set up and they washed our car after the service was done.
Response from the owner Replied: So glad we could take care of your service needs. Thank you for your business and the review.
Google Review
- March 04, 2021
Not only does the LR service department wash and hand dry my vehicle after servicing, but they also clean the floor mats and shine the tires. Prices for services are where I expect based on my experience with luxury vehicles. It's still not inexpensive to properly maintain a Range Rover, but what I...
Response from the owner Replied: We couldn't be happier with your experience and review. Thank you for your business and the review.
Google Review
- March 04, 2021
I can not recommend Katya enough. This was by far the best experience Ive had purchasing a car. Katya came highly recommended and Im so glad I made an appointment with her. The entire process start to finish was easy and went smoothly. I test drove a Mercedes and less than 24 hours I took it home....
Response from the owner Replied: Thank you so much for trusting us with your vehicle purchase. Thank you for your business and the review.
Google Review
- March 03, 2021
I purchased a new Mercedes GLS from Aristocrat. Bill Vaughan was my sales consultant and he was great to work with. Bill was very helpfull and the process was extreamly easy. I will be using Bill and Aristocrat again for my next car puchase.
Response from the owner Replied: So glad we could take care of your needs. Thank you for your business and the review.
Google Review
- March 03, 2021
They repaired items that were not done right by another shop, once again proving Aristocrat should be my first choice!
Response from the owner Replied: We look forward to you returning for any future service needs. Thank you for your business and the review.
Google Review
- March 03, 2021
I have purchased two vehicles here in the last year. First of all Marty is the best sales professional Ive ever had the pleasure working with. Both times Marty has made the process so easy. Since then I have been back for service a few times, and the service department has been top notch as well. My...
Response from the owner Replied: Wow, thank you for the review and for being willing to travel from out of town to keep coming back.
Google Review
- March 03, 2021
Todd and Rodney were great. Very professional. They took good care of me with my Porches. Thank you!
Response from the owner Replied: Thank you for your business and the review.
Google Review
- March 03, 2021
This dealership always gives excellent customer service. I would never expect anything less from them. Matt Minor is always very knowledgeable of what I need for my SUV. Yesterday when I showed up unexpectedly and said I needed tires because my old ones werent doing the job he immediately set me up...
Response from the owner Replied: Thank you! We are so glad to service your vehicle.
Google Review
- March 03, 2021
Fast, efficient service. Easy to schedule and the price was right. We'll be back!
Response from the owner Replied: Thanks so much for your review and for trusting us with your vehicle.
Google Review
- March 03, 2021
Excellent service dept! Professional,competent and timely. Great experience! Thank you!
Response from the owner Replied: Thank you for trusting us with your vehicle. Thank you for your business and the review.
Google Review
- March 03, 2021
Emily took care of me and got the issue with my brakes taken care of just in time for a beautiful weekend!
Response from the owner Replied: Thank you for your business and the review.
Google Review
- March 03, 2021
Great visit with my service adviser Todd Hurlburt as usual. Thanks again!
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 03, 2021
Excellent service!From drop off to pick up nothing but first class.Thank you Joe!!!
Response from the owner Replied: We believe in nothing but first class service. Thank you for your business and the review.
Google Review
- March 03, 2021
Great service and a thoughtful staff make the LR Service Center a great place to have your vehicle maintained.
Response from the owner Replied: We appreciate your business and your review.
Google Review
- March 03, 2021
Great experience with Todd. I feel very good about bringing both of my Porsche's back to him ;-)
Response from the owner Replied: We thank you for your trust with your Porsches. Thank you for your review and your business.
Google Review
- March 03, 2021
Very good service. Didn't try to upsell. Classy, as expected.
Response from the owner Replied: Why, thank you we take that as a high compliment.
Google Review
- March 03, 2021
Everyone was super nice and very professional. And, my car was ready a couple hours ahead of schedule! Thanks Aristocrat Motors Service Team!
Response from the owner Replied: You're very welcome. It was our pleasure. Thank you for your review and your business.
Google Review
- March 03, 2021
Service manager was very nice and my car was actually finished a couple hours ahead of schedule.
Response from the owner Replied: Well, if we can get you on your way faster that's what we want to do. Thank you for your review and your business.
Google Review
- March 03, 2021
Although we did not buy our last two Jaguars at Aristocrat Motors, weve had them serviced with them. Always a pleasant experience. Extremely professional and the communication is top notch. Thank you!
Response from the owner Replied: Thank you, Paul. Communication is our specialty.
Google Review
- March 03, 2021
I can not recommend Katya enough. This was by far the best experience Ive had purchasing a car. Katya came highly recommended and Im so glad I made an appointment with her. The entire process start to finish was easy and went smoothly. I test drove a Mercedes and less than 24 hours I took it home....
Response from the owner Replied: Thank you so much for trusting us with your vehicle purchase. Thank you for your business and the review.
Google Review
- March 03, 2021
Donnie is awesome!! He helped set up quote for repairs and worked with us during the entire process including constant communication. He made us feel confident that the vehicle would be repaired quickly and correctly. Kudos to the mechanic and the service department. Everyone was very nice and helpful.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 03, 2021
Not only does the LR service department wash and hand dry my vehicle after servicing, but they also clean the floor mats and shine the tires. Prices for services are where I expect based on my experience with luxury vehicles. It's still not inexpensive to properly maintain a Range Rover, but what I...
Response from the owner Replied: We couldn't be happier with your experience and review. Thank you for your business and the review.
Google Review
- March 03, 2021
We needed service on our vehicle. A loaner vehicle was available and we had excellent communication from our service adviser, Donnie Hicks. Repairs were completed when expected. Their facility is beautiful, clean and a nice waiting room. They were accommodating and we loved the clean vehicle upon...
Response from the owner Replied: So glad we could take care of your service needs so promptly. Thank you for your business and the review.
Google Review
- March 03, 2021
Always fabulous! Thank you Emily at 63rd st location and Johnny K (out south) for always being so sweet and helpful! The car was so clean when they returned it too! Love this dealership!
Response from the owner Replied: Thank you so much we love our customers.
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 02, 2021
I was in for service with Matt Minor and as usual had great service. I have been coming here for service for many years and have always had great service.
Response from the owner Replied: Thank you so much for your repeat business. Thank you for your business and the review.
Google Review
- March 02, 2021
Really appreciated the attention given by William Vaughan in making a deal possible to acquire the new GLE450, a superb vehicle loaded with technology.
Response from the owner Replied: We are sorry you had to experience a breakdown but we are so glad we could take care of you. Thanks Alan.
Google Review
- March 02, 2021
Always professional and 5 star service EVERY time!
Response from the owner Replied: Thank you for your business and the review.
Google Review
- March 02, 2021
Always the best
Response from the owner Replied: We believe our customers deserve the best. Thank you for your review and your business.
Google Review
- March 02, 2021
This is my third Mercedes and Matt Minor has been my service manager from the beginning. He is excellent and so is the Mercedes team. This was my first service since I bought my car a year ago and when I picked up my car yesterday it looked and ran better than new. What a treat to work with and have...
Response from the owner Replied: Thank you for your business and the review.
Google Review
- March 02, 2021
Always great service.
Response from the owner Replied: Always great customers. Thank you for your review and your business.
Google Review
- March 02, 2021
Very friendly and efficient.
Response from the owner Replied: Two things we pride ourselves on being. Thank you for your review and your business.
Google Review
- March 02, 2021
I worked with Matt Minor for a routine service and address what I thought was a small issue. It turned out to require two major repairs, which were done beautifully, and I was provided with an excellent car during that time. Matt was professional and kept a great sense of humor the whole time. His...
Response from the owner Replied: Thank you Anh-Nguyet. Your business is tremendously appreciated as well.
Google Review
- February 28, 2021
Excellent service!From drop off to pick up nothing but first class.Thank you Joe!!!
Response from the owner Replied: We believe in nothing but first class service. Thank you for your business and the review.
Google Review
- February 28, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- February 28, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- February 28, 2021
Todd and Rodney were great. Very professional. They took good care of me with my Porches. Thank you!
Response from the owner Replied: Thank you for your business and the review.
Google Review
- February 27, 2021
Emily took care of me and got the issue with my brakes taken care of just in time for a beautiful weekend!
Response from the owner Replied: Thank you for your business and the review.
Google Review
- February 26, 2021
We needed service on our vehicle. A loaner vehicle was available and we had excellent communication from our service adviser, Donnie Hicks. Repairs were completed when expected. Their facility is beautiful, clean and a nice waiting room. They were accommodating and we loved the clean vehicle upon...
Response from the owner Replied: So glad we could take care of your service needs so promptly. Thank you for your business and the review.
Google Review
- February 26, 2021
I was in for service with Matt Minor and as usual had great service. I have been coming here for service for many years and have always had great service.
Response from the owner Replied: Thank you so much for your repeat business. Thank you for your business and the review.
Google Review
- February 24, 2021
Great visit with my service adviser Todd Hurlburt as usual. Thanks again!
Response from the owner Replied: Thank you for your business and your review.
Google Review
- February 21, 2021
By far the best customer service and the most professional car buying experience I have ever had. This is not your typical dealership of high pressure sales and non-sense. Marty was fantastic!
Google Review
- February 20, 2021
Very good service. Didn't try to upsell. Classy, as expected.
Response from the owner Replied: Why, thank you we take that as a high compliment.
Google Review
- February 20, 2021
Always fabulous! Thank you Emily at 63rd st location and Johnny K (out south) for always being so sweet and helpful! The car was so clean when they returned it too! Love this dealership!
Response from the owner Replied: Thank you so much we love our customers.
Google Review
- February 20, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- February 19, 2021
Donnie is awesome!! He helped set up quote for repairs and worked with us during the entire process including constant communication. He made us feel confident that the vehicle would be repaired quickly and correctly. Kudos to the mechanic and the service department. Everyone was very nice and helpful.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- February 19, 2021
Professional Staff, friendly service.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- February 18, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- February 18, 2021
I have purchased two vehicles here in the last year. First of all Marty is the best sales professional Ive ever had the pleasure working with. Both times Marty has made the process so easy. Since then I have been back for service a few times, and the service department has been top notch as well. My...
Response from the owner Replied: Wow, thank you for the review and for being willing to travel from out of town to keep coming back.
Google Review
- February 18, 2021
This dealership always gives excellent customer service. I would never expect anything less from them. Matt Minor is always very knowledgeable of what I need for my SUV. Yesterday when I showed up unexpectedly and said I needed tires because my old ones werent doing the job he immediately set me up...
Response from the owner Replied: Thank you! We are so glad to service your vehicle.
Google Review
- February 18, 2021
Tony and the rest of the Aristocrat team know how to treat their customers. We were in/out of there in just 30min: trading in existing Porsche and buying a newer model. The facilities are first class as well. Service department is also extremely well run. Just can't say enough about...
Response from the owner Replied: Thank you so much for your trust, it means a great deal when customers trust us enough to come back again and again. We appreciate you and your review.
Google Review
- February 16, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- February 15, 2021
Really appreciated the attention given by William Vaughan in making a deal possible to acquire the new GLE450, a superb vehicle loaded with technology.
Response from the owner Replied: We are sorry you had to experience a breakdown but we are so glad we could take care of you. Thanks Alan.
Google Review
- February 14, 2021
Excellent service dept! Professional,competent and timely. Great experience! Thank you!
Response from the owner Replied: Thank you for trusting us with your vehicle. Thank you for your business and the review.
Google Review
- February 14, 2021
They repaired items that were not done right by another shop, once again proving Aristocrat should be my first choice!
Response from the owner Replied: We look forward to you returning for any future service needs. Thank you for your business and the review.
Google Review
- February 13, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- February 13, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- February 13, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- February 12, 2021
I had my 20,000 , mile service. I was in and out in 5 minutes dropping odd and picking up. They communicated while my car was in service keeping me in the loop.
Google Review
- February 12, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- February 11, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- February 10, 2021
I purchased a new Mercedes GLS from Aristocrat. Bill Vaughan was my sales consultant and he was great to work with. Bill was very helpfull and the process was extreamly easy. I will be using Bill and Aristocrat again for my next car puchase.
Response from the owner Replied: So glad we could take care of your needs. Thank you for your business and the review.
Google Review
- February 09, 2021
Always great service.
Response from the owner Replied: Always great customers. Thank you for your review and your business.
Google Review
- February 08, 2021
Everyone was super nice and very professional. And, my car was ready a couple hours ahead of schedule! Thanks Aristocrat Motors Service Team!
Response from the owner Replied: You're very welcome. It was our pleasure. Thank you for your review and your business.
Google Review
- February 07, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 06, 2021
Fast, efficient service. Easy to schedule and the price was right. We'll be back!
Response from the owner Replied: Thanks so much for your review and for trusting us with your vehicle.
Google Review
- February 05, 2021
Service manager was very nice and my car was actually finished a couple hours ahead of schedule.
Response from the owner Replied: Well, if we can get you on your way faster that's what we want to do. Thank you for your review and your business.
Google Review
- February 05, 2021
Great service and a thoughtful staff make the LR Service Center a great place to have your vehicle maintained.
Response from the owner Replied: We appreciate your business and your review.
Google Review
- February 05, 2021
Very friendly and efficient.
Response from the owner Replied: Two things we pride ourselves on being. Thank you for your review and your business.
Google Review
- February 04, 2021
Great experience with Todd. I feel very good about bringing both of my Porsche's back to him ;-)
Response from the owner Replied: We thank you for your trust with your Porsches. Thank you for your review and your business.
Google Review
- February 04, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 04, 2021
Always the best
Response from the owner Replied: We believe our customers deserve the best. Thank you for your review and your business.
Google Review
- February 03, 2021
I've being utilizing Aristocrat's service department to care for my Porsches for well over a decade, and never been disappointed. They do an outstanding job -- Todd, in particular.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 03, 2021
Thanks Aristocrat team appreciate the roadside service and making sure all went well with our car.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 03, 2021
Terrific service on my Macan every time I go. Fantastic fleet of loaner vehicles!
Response from the owner Replied: Thank you, Nicholas our service department is one of our biggest assets.
Google Review
- February 03, 2021
Timely and efficient customer service. Joe is always very friendly and willing to help.
Response from the owner Replied: We love when people appreciate our efficiency. Thanks so much for your review and business.
Google Review
- February 03, 2021
A+++ for the service department. Donnie Hicks treated us like family even though we did not buy our Mercedes there. I would recommend them to anyone.
Response from the owner Replied: Wow, A+++! Thanks so much, we think you're A+++ too. Thank you for your review and your business.
Google Review
- February 03, 2021
Outstanding service experience. Professional staff, quality work.
Response from the owner Replied: So glad you had such a great experience. Thank you for your review and your business.
Google Review
- February 03, 2021
Service was excellent as usual. Donnie was helpful and professional as always.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 03, 2021
The service organization is top notchon time, highly communicative, and you can tell they enjoy what they are doing. I have never felt like I was getting something my auto didnt need. Highly recommend.
Response from the owner Replied: We pride ourselves on our integrity and the quality of our work, we are so glad you were pleased. Thank you for your review and your business.
Google Review
- February 03, 2021
Ive used Aristocrat to service my Range Rover for years. Theyre always professional and courteous. Their mechanics do great work. Definitely a 10/10 Recommend.
Response from the owner Replied: We think our customers are a 10/10 as well. Thank you for your review and your business.
Google Review
- February 03, 2021
Top notch service. Loved having the ability to text my service coordinator, pick-up and drop-off was super easy, felt like Aristocrat went above and beyond when servicing my car!
Response from the owner Replied: Well that makes us proud to hear it is always our goal to go above and beyond. Thank you for your review and your business.
Google Review
- February 03, 2021
The service department is great! Efficient, accommodating, friendly and willing to do whatever it takes to make everything from an oil change to a major repair easy.
Response from the owner Replied: We are so glad you were pleased with your experience. Thank you for your review and your business.
Google Review
- February 03, 2021
Extremely tight waiting room. They had lost my appointment time. Staff was less than helpful. Driver curbed my tire when he brought it back to me. And to top it off, $142 oil change. Off the charts...not a good experience.
Response from the owner Replied: Eric - we are so sorry to hear about your experience. Please reach out to our Director of PR Robert Hellweg so we might better understand your experience. Thank you. Robert.Hellweg@soaveauto.com
Google Review
- February 03, 2021
Extremely professional. Service associates have expert knowledge and patience, and are committed to maintaining accurate and convenient scheduling.
Response from the owner Replied: Thank you, Kathy we pride ourselves on our commitment to communication and customer service. Thank you for your review and your business.
Google Review
- February 03, 2021
Another fantastic service appointment with Porsche! Job was done perfectly and Joes professionalism and communication was perfect!
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 03, 2021
Julie was excellent .. she followed up , answered all our questions and understood we required social distancing and masks during this crazy time ..never purchased a luxury car before and would do it again with Julie Langton . Responsive and professional
Response from the owner Replied: So glad you stopped in. Thank you for your review and your business.
Google Review
- February 03, 2021
Tony and the rest of the Aristocrat team know how to treat their customers. We were in/out of there in just 30min: trading in existing Porsche and buying a newer model. The facilities are first class as well. Service department is also extremely well run. Just can't say enough about...
Response from the owner Replied: Thank you so much for your trust, it means a great deal when customers trust us enough to come back again and again. We appreciate you and your review.
Google Review
- February 03, 2021
This was easily the best car buying experience I have ever had. We arent really the types who may look like we are the typical Porsche customer yet they were quick to greet us and were not pushy in the slightest. Bill Wilkerson, our sales rep, was very informative, honest, and helpful in the...
Response from the owner Replied: Well, thank you. We believe in Grade A customer service no matter the situation. Thank you for your review and your business.
Yelp Review
- February 03, 2021
I was hit by another car while driving my Jaguar F-pace. not my fault. My body shop had to order parts from Aristocrat to repair the body. Well, that was over 4 months ago. Apparently, Jaguar does not stock body parts and cannot make them. I would absolutely not buy a Jaguar ever again. Poor...
Google Review
- February 03, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 02, 2021
Response from the owner Replied: Thanks so much for your review and your business.
Google Review
- February 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 02, 2021
Response from the owner Replied: Thanks so much for your review and your business.
Google Review
- February 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 02, 2021
Aristocrat did a Great job!!
Response from the owner Replied: It takes great customers to make us great!
Google Review
- February 02, 2021
Quality.
Response from the owner Replied: A man of few words, but the ones that count. We appreciate your review and your business.
Google Review
- February 02, 2021
Super friendly, personable, didn't try to upsell me. Nick always makes my service appt. a great experience. Many great experiences with their service.
Response from the owner Replied: Many great experiences with our customers too. Thanks so much for your review and your business.
Google Review
- February 02, 2021
Great service
Response from the owner Replied: Great customers! Thank you for your review and your business.
Google Review
- February 02, 2021
From the time I walked in to test drive and picked up my Land Rover, Chuck took excellent care of me. With being highly personable Chuck and Chase made sure I was happy with everything that was done in service and assisted above and beyond on a few things I needed help with. I would highly...
Response from the owner Replied: Excellent customer service is our goal each and every time. Thanks so much for your review and your business.
Google Review
- February 02, 2021
Katya was awesome to work with !!!! Will be repeat customer !
Response from the owner Replied: We love that! Thanks so much for your review and your business.
Google Review
- February 02, 2021
all good.
Response from the owner Replied: Well, thank you.
Google Review
- February 02, 2021
Always great.
Response from the owner Replied: Always, thank you! Thank you for your review and your business.
Google Review
- February 02, 2021
Good service.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 02, 2021
Very friendly! Greeted me right away, and offered me coffee or water while I looked around. Got the help I needed. Thank you!
Response from the owner Replied: Awesome, we couldn't be happier.
Google Review
- February 02, 2021
Exceptional service from Todd and the team at Arostocrat!!!
Response from the owner Replied: We believe in exceptional service as we have exceptional customers. Thank you for your review and your business.
Google Review
- February 02, 2021
Dan is absolutely professional and the best I have ever worked with in this setting !!!!
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 02, 2021
Matt in Mercedes is THE ABSOLUTE BEST!!!! Always 5 Star customer service!!!
Response from the owner Replied: We think he's 5-Stars too. Thanks for your review and your business.
Google Review
- January 31, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 30, 2021
Great service
Response from the owner Replied: Great customers! Thank you for your review and your business.
Google Review
- January 30, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 30, 2021
Extremely professional. Service associates have expert knowledge and patience, and are committed to maintaining accurate and convenient scheduling.
Response from the owner Replied: Thank you, Kathy we pride ourselves on our commitment to communication and customer service. Thank you for your review and your business.
Google Review
- January 28, 2021
Quality.
Response from the owner Replied: A man of few words, but the ones that count. We appreciate your review and your business.
Google Review
- January 27, 2021
all good.
Response from the owner Replied: Well, thank you.
Google Review
- January 27, 2021
A+++ for the service department. Donnie Hicks treated us like family even though we did not buy our Mercedes there. I would recommend them to anyone.
Response from the owner Replied: Wow, A+++! Thanks so much, we think you're A+++ too. Thank you for your review and your business.
Google Review
- January 27, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 26, 2021
Top notch service. Loved having the ability to text my service coordinator, pick-up and drop-off was super easy, felt like Aristocrat went above and beyond when servicing my car!
Response from the owner Replied: Well that makes us proud to hear it is always our goal to go above and beyond. Thank you for your review and your business.
Google Review
- January 24, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 23, 2021
Julie was excellent .. she followed up , answered all our questions and understood we required social distancing and masks during this crazy time ..never purchased a luxury car before and would do it again with Julie Langton . Responsive and professional
Response from the owner Replied: So glad you stopped in. Thank you for your review and your business.
Google Review
- January 23, 2021
The service organization is top notchon time, highly communicative, and you can tell they enjoy what they are doing. I have never felt like I was getting something my auto didnt need. Highly recommend.
Response from the owner Replied: We pride ourselves on our integrity and the quality of our work, we are so glad you were pleased. Thank you for your review and your business.
Google Review
- January 22, 2021
Outstanding service experience. Professional staff, quality work.
Response from the owner Replied: So glad you had such a great experience. Thank you for your review and your business.
Google Review
- January 21, 2021
Ive used Aristocrat to service my Range Rover for years. Theyre always professional and courteous. Their mechanics do great work. Definitely a 10/10 Recommend.
Response from the owner Replied: We think our customers are a 10/10 as well. Thank you for your review and your business.
Google Review
- January 21, 2021
Thanks Aristocrat team appreciate the roadside service and making sure all went well with our car.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 20, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 20, 2021
The service department is great! Efficient, accommodating, friendly and willing to do whatever it takes to make everything from an oil change to a major repair easy.
Response from the owner Replied: We are so glad you were pleased with your experience. Thank you for your review and your business.
Google Review
- January 20, 2021
Always great.
Response from the owner Replied: Always, thank you! Thank you for your review and your business.
Google Review
- January 20, 2021
Dan is absolutely professional and the best I have ever worked with in this setting !!!!
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 18, 2021
From the time I walked in to test drive and picked up my Land Rover, Chuck took excellent care of me. With being highly personable Chuck and Chase made sure I was happy with everything that was done in service and assisted above and beyond on a few things I needed help with. I would highly...
Response from the owner Replied: Excellent customer service is our goal each and every time. Thanks so much for your review and your business.
Google Review
- January 18, 2021
From the purchase of my Cayman to the trading in for the Carrera 4S with Mike Diaz the Porsche staff and professionals have be excellent . Recently we experienced a road hazard situation and the response from Aristocrat , Joe Sauceda and crew was exemplary, courteous, efficient, positive and the...
Response from the owner Replied: We are so glad to hear it.
Google Review
- January 18, 2021
I've been going to Aristocrat Motors to get my Mercedes-Benz Sedan Engine fixed by the Mechanic for 3 years now and they do great work on my Diesel engine with more than 219,000 miles on my engine.As is typical for all of my reviews, I didn't take any photos of this Store when I've been there 3...
Response from the owner Replied: Thanks so much for your review, we are so proud of your trust.
Google Review
- January 18, 2021
This was easily the best car buying experience I have ever had. We arent really the types who may look like we are the typical Porsche customer yet they were quick to greet us and were not pushy in the slightest. Bill Wilkerson, our sales rep, was very informative, honest, and helpful in the...
Response from the owner Replied: Well, thank you. We believe in Grade A customer service no matter the situation. Thank you for your review and your business.
Google Review
- January 18, 2021
We purchased a Mercedes for my wife last week and I can say, with confidence, it was the best customer experience we've ever had anywhere. We had the good fortune to work with Cheryl Law and she was a true professional in every sense of the word. While the car itself certainly met our expectations,...
Response from the owner Replied: Thank you so much, we pride ourselves on the caliber of people we have working here. We couldn't be happier that you agree. Thank you for your business.
Google Review
- January 16, 2021
Good service.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 16, 2021
Extremely tight waiting room. They had lost my appointment time. Staff was less than helpful. Driver curbed my tire when he brought it back to me. And to top it off, $142 oil change. Off the charts...not a good experience.
Response from the owner Replied: Eric - we are so sorry to hear about your experience. Please reach out to our Director of PR Robert Hellweg so we might better understand your experience. Thank you. Robert.Hellweg@soaveauto.com
Google Review
- January 15, 2021
Another fantastic service appointment with Porsche! Job was done perfectly and Joes professionalism and communication was perfect!
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 14, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 13, 2021
Service was excellent as usual. Donnie was helpful and professional as always.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 13, 2021
I've being utilizing Aristocrat's service department to care for my Porsches for well over a decade, and never been disappointed. They do an outstanding job -- Todd, in particular.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 12, 2021
Excellent service, for service on my Mercedes S Class, quick turnaround, Many thanks, Matt
Response from the owner Replied: We are sorry you had to experience a breakdown but we are so glad we could take care of you. Thanks Alan.
Google Review
- January 12, 2021
Exceptional service from Todd and the team at Arostocrat!!!
Response from the owner Replied: We believe in exceptional service as we have exceptional customers. Thank you for your review and your business.
Google Review
- January 10, 2021
Katya was awesome to work with !!!! Will be repeat customer !
Response from the owner Replied: We love that! Thanks so much for your review and your business.
Google Review
- January 09, 2021
Response from the owner Replied: Thanks so much for your review and your business.
Google Review
- January 08, 2021
Super friendly, personable, didn't try to upsell me. Nick always makes my service appt. a great experience. Many great experiences with their service.
Response from the owner Replied: Many great experiences with our customers too. Thanks so much for your review and your business.
Google Review
- January 07, 2021
Very friendly! Greeted me right away, and offered me coffee or water while I looked around. Got the help I needed. Thank you!
Response from the owner Replied: Awesome, we couldn't be happier.
Google Review
- January 06, 2021
Terrific service on my Macan every time I go. Fantastic fleet of loaner vehicles!
Response from the owner Replied: Thank you, Nicholas our service department is one of our biggest assets.
Google Review
- January 06, 2021
Timely and efficient customer service. Joe is always very friendly and willing to help.
Response from the owner Replied: We love when people appreciate our efficiency. Thanks so much for your review and business.
Google Review
- January 06, 2021
Matt in Mercedes is THE ABSOLUTE BEST!!!! Always 5 Star customer service!!!
Response from the owner Replied: We think he's 5-Stars too. Thanks for your review and your business.
Google Review
- January 06, 2021
Response from the owner Replied: Thanks so much for your review and your business.
Google Review
- January 03, 2021
As always the Jaguar service department, went above and beyond my expectations. People do make the difference! Knowledge, dependable, trustworthy and personal service can't be beat. Thanks Dan Garcia!
Response from the owner Replied: We couldn't agree more that people DO make the difference. Thank you for your review and business.
Google Review
- January 03, 2021
Bought a vehicle from here in September, and the process was very smooth and easy. Used their service department for the first time yesterday, and it was the easiest process I have ever experienced with a dealer service center.
Response from the owner Replied: We are so glad you've had such a great experience with us. We pride ourselves on our customer service. Thank you.
Google Review
- January 03, 2021
They delivered what they promised . I am completely satisfied with the services and with Our Sales agent Mr Chris Norman. He is very professional and fun person .
Response from the owner Replied: We are so glad Chris could take care of you. We can't wait to delight you again soon.
Google Review
- January 03, 2021
Staff was courteous and time efficient. I was pleasantly surprised after previous experiences at other dealerships where I frequently had to wait for a loaner, to check out etc.
Response from the owner Replied: Thank you for your trust, your review and your business.
Google Review
- January 03, 2021
I've been going to Aristocrat Motors to get my Mercedes-Benz Sedan Engine fixed by the Mechanic for 3 years now and they do great work on my Diesel engine with more than 219,000 miles on my engine.As is typical for all of my reviews, I didn't take any photos of this Store when I've been there 3...
Response from the owner Replied: Thanks so much for your review, we are so proud of your trust.
Google Review
- January 03, 2021
Love the service and the people!! Very professional and fast!! They made me feel welcome and took care of my issue in no time!!! Joe Sauceda is great in communicating and super friendly. I recommend this dealer to all my family and friends!!
Response from the owner Replied: We couldn't be happier that you trust us with your vehicle and your recommendation. Thank you for your review and your business.
Google Review
- January 03, 2021
Bryan was a pleasure to work with. Made my car buying experience a great one. He was very knowledgeable and keep me up to date with everything.
Response from the owner Replied: We couldn't be happier at your experience. Thank you for your business.
Google Review
- January 03, 2021
Terrific experience here. Gorgeous dealership. All staff that I came into contact with were very friendly and helpful. Would recommend. Special thanks to Robert Hellweg.
Response from the owner Replied: We are so glad you had a great experience. Thank you for your review.
Google Review
- January 03, 2021
We purchased a Mercedes for my wife last week and I can say, with confidence, it was the best customer experience we've ever had anywhere. We had the good fortune to work with Cheryl Law and she was a true professional in every sense of the word. While the car itself certainly met our expectations,...
Response from the owner Replied: Thank you so much, we pride ourselves on the caliber of people we have working here. We couldn't be happier that you agree. Thank you for your business.
Google Review
- January 02, 2021
Response from the owner Replied: Thank you for your review and business.
Google Review
- January 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 02, 2021
Response from the owner Replied: If you would be willing to reach out to our Director of Marketing so we might better understand your experience we would like to address your concerns. Please contact Robert Hellweg at Robert.Hellweg@soaveauto.com - thank you.
Google Review
- January 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 02, 2021
Response from the owner Replied: Thank you for your review and business.
Google Review
- January 02, 2021
Response from the owner Replied: Thank you for your review and business.
Google Review
- January 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 02, 2021
Response from the owner Replied: Thank you for your review and business.
Google Review
- January 02, 2021
Response from the owner Replied: Thank you for your review and business.
Google Review
- January 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 02, 2021
Response from the owner Replied: Thank you for your review and business.
Google Review
- January 02, 2021
Response from the owner Replied: Thank you for your review and business.
Google Review
- January 02, 2021
Response from the owner Replied: Thank you for your review and business.
Google Review
- January 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 02, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 02, 2021
Response from the owner Replied: Thank you for your review and business.
Google Review
- January 02, 2021
Very professional, Emily is wonderful.
Response from the owner Replied: Thank you for your review and business.
Google Review
- January 02, 2021
Everything is always done to really well
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 02, 2021
Emily P. was great as always! She kept me informed of the progress of the work.
Response from the owner Replied: We believe in the power of communication. Thank you for your business.
Google Review
- January 02, 2021
Great service.
Response from the owner Replied: Thank you so much for your business.
Google Review
- January 02, 2021
Amazing Service.
Response from the owner Replied: Amazing customers. Thank you.
Google Review
- January 02, 2021
Matt is such a professional, taking time to listen and explain what is going on with your car. Such a pleasure to work with.
Response from the owner Replied: Thank you Buzzah Feingold, it was our pleasure.
Google Review
- January 02, 2021
Reliable and correct assessment and repair.
Response from the owner Replied: We look forward to it. Thank you again.
Google Review
- January 02, 2021
From the purchase of my Cayman to the trading in for the Carrera 4S with Mike Diaz the Porsche staff and professionals have be excellent . Recently we experienced a road hazard situation and the response from Aristocrat , Joe Sauceda and crew was exemplary, courteous, efficient, positive and the...
Response from the owner Replied: We are so glad to hear it.
Google Review
- January 02, 2021
Very nice people there.
Response from the owner Replied: Very nice customers too! Thank you for your review and business.
Google Review
- January 02, 2021
I had a part break on my 500E, I just called Service, they allowed me to go to service without an appointment.I waited only two hours and everything was replaced.So I am very Grateful for the quick and high quality service.
Response from the owner Replied: We were happy to help. Thank you for your review and business.
Google Review
- January 02, 2021
Always the best service, by the best service advisors at the best dealership!
Response from the owner Replied: Thanks so much, but you forgot the BEST customers too!
Google Review
- January 02, 2021
Staff were very helpful. Derek was the service person and kept me informed! He also assisted me in funding Robert Helwegg who greatly assisted me in getting documents I needed to get my car registered - they were lost in the mail.Also, Im sorry I dont know the name but sales staff in the Porsche...
Response from the owner Replied: We are so glad we were able to take care of you.
Google Review
- January 02, 2021
It is always a first-class experience having my car serviced at Aristocrat Motors.
Response from the owner Replied: We think our customers are first-class as well. Thank you for your business.
Google Review
- January 02, 2021
ON TIME, ON BUDGET AND QUALITY WORK....NICE JOB!!
Response from the owner Replied: All things we love to be. Thank you for your review and your business.
Google Review
- January 02, 2021
My experience was excellent from start to finish. A very friendly and professional staff.
Response from the owner Replied: We are so happy to take care of your vehicle. Thank you for your business.
Google Review
- January 01, 2021
Bryan was a pleasure to work with. Made my car buying experience a great one. He was very knowledgeable and keep me up to date with everything.
Response from the owner Replied: We couldn't be happier at your experience. Thank you for your business.
Google Review
- December 30, 2020
Great service.
Response from the owner Replied: Thank you so much for your business.
Google Review
- December 29, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 29, 2020
Amazing Service.
Response from the owner Replied: Amazing customers. Thank you.
Google Review
- December 25, 2020
Always the best service, by the best service advisors at the best dealership!
Response from the owner Replied: Thanks so much, but you forgot the BEST customers too!
Google Review
- December 24, 2020
Terrific experience here. Gorgeous dealership. All staff that I came into contact with were very friendly and helpful. Would recommend. Special thanks to Robert Hellweg.
Response from the owner Replied: We are so glad you had a great experience. Thank you for your review.
Google Review
- December 23, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 22, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 22, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 22, 2020
As always the Jaguar service department, went above and beyond my expectations. People do make the difference! Knowledge, dependable, trustworthy and personal service can't be beat. Thanks Dan Garcia!
Response from the owner Replied: We couldn't agree more that people DO make the difference. Thank you for your review and business.
Google Review
- December 21, 2020
Terrific experience here. Gorgeous dealership. All staff that I came into contact with were very friendly and helpful. Would recommend. Special thanks to Robert Hellweg.
Response from the owner Replied: We are so glad you had a great experience. Thank you for your review.
Google Review
- December 21, 2020
ON TIME, ON BUDGET AND QUALITY WORK....NICE JOB!!
Response from the owner Replied: All things we love to be. Thank you for your review and your business.
Google Review
- December 19, 2020
Response from the owner Replied: Thank you for your review and your business.
Google Review
- December 19, 2020
They delivered what they promised . I am completely satisfied with the services and with Our Sales agent Mr Chris Norman. He is very professional and fun person .
Response from the owner Replied: We are so glad Chris could take care of you. We can't wait to delight you again soon.
Google Review
- December 18, 2020
Staff were very helpful. Derek was the service person and kept me informed! He also assisted me in funding Robert Helwegg who greatly assisted me in getting documents I needed to get my car registered - they were lost in the mail.Also, Im sorry I dont know the name but sales staff in the Porsche...
Response from the owner Replied: We are so glad we were able to take care of you.
Google Review
- December 18, 2020
Aristocrat Motors offers excellent .... and consistently excellent services. Ive worked with them for many years and can highly recommend them. They have also been especially accommodating during this time of crisis where health risks with the virus are so highDr Linda Moore
Response from the owner Replied: We believe in taking care of our customers whether it's servicing their vehicle or keeping them safe during these uncertain times. Thank you for your review.
Google Review
- December 17, 2020
Bought a vehicle from here in September, and the process was very smooth and easy. Used their service department for the first time yesterday, and it was the easiest process I have ever experienced with a dealer service center.
Response from the owner Replied: We are so glad you've had such a great experience with us. We pride ourselves on our customer service. Thank you.
Google Review
- December 17, 2020
Reliable and correct assessment and repair.
Response from the owner Replied: We look forward to it. Thank you again.
Google Review
- December 16, 2020
Response from the owner Replied: Thank you for your review and your business.
Google Review
- December 15, 2020
Love the service and the people!! Very professional and fast!! They made me feel welcome and took care of my issue in no time!!! Joe Sauceda is great in communicating and super friendly. I recommend this dealer to all my family and friends!!
Response from the owner Replied: We couldn't be happier that you trust us with your vehicle and your recommendation. Thank you for your review and your business.
Google Review
- December 13, 2020
Response from the owner Replied: If you would be willing to reach out to our Director of Marketing so we might better understand your experience we would like to address your concerns. Please contact Robert Hellweg at Robert.Hellweg@soaveauto.com - thank you.
Google Review
- December 12, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 11, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 11, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 11, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 10, 2020
Terrific experience here. Gorgeous dealership. All staff that I came into contact with were very friendly and helpful. Would recommend. Special thanks to Robert Hellweg.
Response from the owner Replied: We are so glad you had a great experience. Thank you for your review.
Google Review
- December 10, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 07, 2020
Very nice people there.
Response from the owner Replied: Very nice customers too! Thank you for your review and business.
Google Review
- December 06, 2020
Staff was courteous and time efficient. I was pleasantly surprised after previous experiences at other dealerships where I frequently had to wait for a loaner, to check out etc.
Response from the owner Replied: Thank you for your trust, your review and your business.
Google Review
- December 05, 2020
Response from the owner Replied: Thank you for your review and your business.
Google Review
- December 04, 2020
This dealership always gives excellent customer service
Response from the owner Replied: Thank you! We are so glad to service your vehicle.
Google Review
- December 04, 2020
Joe, our Porsche service advisor, is an exemplary example of amazing customer service. He went out of his way to provide detailed information about our Porsche Panamera. He went above and beyond to take time to explain everything to us during the experience at Aristocrat. His personality is one...
Response from the owner Replied: We are so glad you trusted us with your service and that Joe took such great care of you and your vehicle.
Google Review
- December 04, 2020
Response from the owner Replied: Thank you for your review and your business.
Google Review
- December 04, 2020
My experience was excellent from start to finish. A very friendly and professional staff.
Response from the owner Replied: We are so happy to take care of your vehicle. Thank you for your business.
Google Review
- December 04, 2020
Response from the owner Replied: Thank you for your review and your business.
Google Review
- December 03, 2020
I was very pleased with the service provided. Emily and Bill always take good care of me. Aristocrat is lucky to have them on their team.
Response from the owner Replied: Indeed we are, thank you for your review and business.
Google Review
- December 03, 2020
These are the fine folks that keep my geriatric LR Disco 2 running. For 17 years I have used this one dealership for four land rovers. And one mercedes. Every experience was good.
Response from the owner Replied: We have enjoyed every experience as well, thank you for the review.
Google Review
- December 03, 2020
First class all the way. Service manager, Joe S., was on top of everything from start to finish. Had everything ready to go when I got there including the loaner car. Texted me to let me know the progress and had my car washed and ready to go when I returned. Doesnt get any better than that.
Response from the owner Replied: Thank you! We think you are first class all the way.
Google Review
- December 03, 2020
Another well done service. Good communication. Detailed explanations from chief tech Kris. Delivered when promissed. Nice guys to work with.
Response from the owner Replied: Thank you Randall. We love being competent and nice.
Google Review
- December 03, 2020
I felt that great effort was made to keep the areas clean and safe during the pandemic. As always, the quality of work on my car was exceptional.
Response from the owner Replied: Our current protocols are in place to protect both our staff and our customers two of the most important things to our business.
Google Review
- December 03, 2020
Always helpful and nice. The service department has never tried pushing unnecessary work.
Response from the owner Replied: Well, we don't believe in anyone paying for or doing unnecessary work. Thank you for your business.
Google Review
- December 03, 2020
JC was absolutely great to work with! He was honest, professional, a great communicator and followed-thru 100%. The entire experience from start to finish was smooth. I know who I'll be calling the next time we're in the market. This BMW is our 3rd purchase from Aristocrat and I'm sure there will be...
Response from the owner Replied: We look forward to it. Thank you for your review.
Google Review
- December 03, 2020
Joe and the service department deliver the best experience I have ever had from a car dealer. From the moment you drive in the service department, someone is front and center to take care of you. They kept me informed and finished on time. Highly recommend them.
Response from the owner Replied: Thank you Steve. We appreciate your review and recommendations.
Google Review
- December 03, 2020
Aristocrat Motors offers excellent .... and consistently excellent services. Ive worked with them for many years and can highly recommend them. They have also been especially accommodating during this time of crisis where health risks with the virus are so highDr Linda Moore
Response from the owner Replied: We believe in taking care of our customers whether it's servicing their vehicle or keeping them safe during these uncertain times. Thank you for your review.
Google Review
- December 03, 2020
Todd Hurlburt does a great job getting the car serviced and back in a timely manner. He is friendly, professional, and communicates every step of the way. Top notch service!
Response from the owner Replied: Our customers are top-notch as well. Thank you for the review.
Google Review
- December 03, 2020
THE ASSOCIATES WERE VERY FRIENDLY AND HELPFUL. THEY KEPT MEINFORMED AS TO THE PROGRESS OF THE SERVICE. THE WAITING AREA WAS VERY NICE NAD COMFORTABLE. THANK YOU
Response from the owner Replied: Thank you, we appreciate your business and your review.
Google Review
- December 03, 2020
Response from the owner Replied: Thank you for your review and your business.
Google Review
- December 03, 2020
Response from the owner Replied: Thank you for your review and your business.
Google Review
- December 03, 2020
It is always a first-class experience having my car serviced at Aristocrat Motors.
Response from the owner Replied: We think our customers are first-class as well. Thank you for your business.
Google Review
- December 03, 2020
Emily P. was great as always! She kept me informed of the progress of the work.
Response from the owner Replied: We believe in the power of communication. Thank you for your business.
Google Review
- December 03, 2020
Response from the owner Replied: We are so glad we were able to take care of you.
Google Review
- December 02, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 02, 2020
Response from the owner Replied: Thank you for your review and for your business.
Google Review
- December 02, 2020
Response from the owner Replied: Thank you.
Google Review
- December 02, 2020
Response from the owner Replied: Thank you.
Google Review
- December 02, 2020
Response from the owner Replied: Thank you for your review and for your business.
Google Review
- December 02, 2020
Response from the owner Replied: Thank you for your review and for your business.
Google Review
- December 02, 2020
Response from the owner Replied: Thank you for your review and for your business.
Google Review
- December 02, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 02, 2020
Response from the owner Replied: Thank you!
Google Review
- December 02, 2020
Exceptional
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 02, 2020
Very good service yesterday.
Response from the owner Replied: So glad. Thank you.
Google Review
- December 02, 2020
One of the premium servicing areas around us. Great people and good service.
Response from the owner Replied: Why, thank you very much.
Google Review
- December 02, 2020
great service as usual and repaired on time as promised , thanks very convenient.
Response from the owner Replied: Thank you Mark! Punctual service is a hallmark of our customer service.
Google Review
- December 02, 2020
I took my wife's 2015 Land Rover to Aristocrat for service on 11/2/17. We are taking a driving trip of about 3000 miles and I requested an oil change, tire rotation, and general overall check. While there I asked about the ECO mode light staying on. It was a small battery problem and they fixed on...
Response from the owner Replied: Thank you Martin, being courteous and professional is our goal.
Google Review
- December 02, 2020
Nice high end vehicles.
Response from the owner Replied: Why, thank you. We think we have nice, high-end customers too.
Google Review
- December 02, 2020
Aristocrat is truly a great place to take your car for service. I use the Mercedes side of the business and I am continually impressed with the service advisor Emily. Emily really keeps the customer informed and is very conscientious to make sure the car is done right. The service is...
Response from the owner Replied: Well, our customers are the best around too. Thank you.
Google Review
- December 02, 2020
Had to get snow tires this time around, great pricing and great service again, I really enjoy going in for just about anything. That's all.
Response from the owner Replied: Thank you Christopher. We are extremely pleased that you are pleased.
Google Review
- December 02, 2020
Great place to get your service done and on time.
Response from the owner Replied: So glad we could take care of you and your vehicle Roberta.
Google Review
- December 02, 2020
Todd and service always do a great job!
Response from the owner Replied: We agree. Thank you for the review.
Google Review
- December 02, 2020
Once we got the appointment scheduled they service department found the issue with my car and did the necessary repairs to get me back on the road as soon as possible.
Response from the owner Replied: We believe in getting you back on the road quickly, so glad we could take care of things for you.
Google Review
- December 02, 2020
Donnie HIcks is great--He met me at the car, took it in a bit early, finished before the expected time to maintain our Smart Car. He is a very kind person and always goes above and beyond, especially in these exceptional times.
Response from the owner Replied: Thank you for your review we are so glad Donnie took such good care of you.
Google Review
- December 02, 2020
My experience with the service at Aristocrat was excellent. My car was ready faster than expected as well.
Response from the owner Replied: Excellent, we couldn't be happier. Thank you for your review.
Google Review
- December 02, 2020
it is a pleasure to come in to the service department, attentive smart folks that are there to greet me and take excellent care of my car.
Response from the owner Replied: Thanks for the review and thank you for your business.
Google Review
- December 02, 2020
Aristocrat Motors is the BEST! Great and friendly service.
Response from the owner Replied: Our customers are THE BEST! Thank you for the review.
Google Review
- December 02, 2020
Always helpful and nice. The service department has never tried pushing unnecessary work.
Response from the owner Replied: Well, we don't believe in anyone paying for or doing unnecessary work. Thank you for your business.
Google Review
- November 30, 2020
Todd Hurlburt does a great job getting the car serviced and back in a timely manner. He is friendly, professional, and communicates every step of the way. Top notch service!
Response from the owner Replied: Our customers are top-notch as well. Thank you for the review.
Google Review
- November 30, 2020
Nice high end vehicles.
Response from the owner Replied: Why, thank you. We think we have nice, high-end customers too.
Google Review
- November 29, 2020
My experience with the service at Aristocrat was excellent. My car was ready faster than expected as well.
Response from the owner Replied: Excellent, we couldn't be happier. Thank you for your review.
Google Review
- November 26, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- November 25, 2020
I was very pleased with the service provided. Emily and Bill always take good care of me. Aristocrat is lucky to have them on their team.
Response from the owner Replied: Indeed we are, thank you for your review and business.
Google Review
- November 25, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- November 24, 2020
Response from the owner Replied: Thank you for your review and for your business.
Google Review
- November 24, 2020
Response from the owner Replied: Thank you for your review and for your business.
Google Review
- November 21, 2020
Response from the owner Replied: Thank you for your review and for your business.
Google Review
- November 21, 2020
Donnie HIcks is great--He met me at the car, took it in a bit early, finished before the expected time to maintain our Smart Car. He is a very kind person and always goes above and beyond, especially in these exceptional times.
Response from the owner Replied: Thank you for your review we are so glad Donnie took such good care of you.
Google Review
- November 21, 2020
Todd and service always do a great job!
Response from the owner Replied: We agree. Thank you for the review.
Google Review
- November 21, 2020
THE ASSOCIATES WERE VERY FRIENDLY AND HELPFUL. THEY KEPT MEINFORMED AS TO THE PROGRESS OF THE SERVICE. THE WAITING AREA WAS VERY NICE NAD COMFORTABLE. THANK YOU
Response from the owner Replied: Thank you, we appreciate your business and your review.
Google Review
- November 21, 2020
Aristocrat Motors is the BEST! Great and friendly service.
Response from the owner Replied: Our customers are THE BEST! Thank you for the review.
Google Review
- November 21, 2020
Very good service yesterday.
Response from the owner Replied: So glad. Thank you.
Google Review
- November 20, 2020
These are the fine folks that keep my geriatric LR Disco 2 running. For 17 years I have used this one dealership for four land rovers. And one mercedes. Every experience was good.
Response from the owner Replied: We have enjoyed every experience as well, thank you for the review.
Google Review
- November 20, 2020
Response from the owner Replied: We believe in taking care of our customers whether it's servicing their vehicle or keeping them safe during these uncertain times. Thank you for your review.
Google Review
- November 20, 2020
Response from the owner Replied: Thank you for your review and for your business.
Google Review
- November 18, 2020
Joe, our Porsche service advisor, is an exemplary example of amazing customer service. He went out of his way to provide detailed information about our Porsche Panamera. He went above and beyond to take time to explain everything to us during the experience at Aristocrat. His personality is one...
Response from the owner Replied: We are so glad you trusted us with your service and that Joe took such great care of you and your vehicle.
Google Review
- November 18, 2020
I have been getting my vehicles serviced here for many years but my last experience with Rodney and his team solidify why this is the only place to buy and service your vehicles. From check in through pick up-this team keeps you informed, makes sure you totally understand what needs done and gets...
Response from the owner Replied: While we aren't sure it should be considered old-fashioned to treat people with respect and communicate fully we understand that sometimes these days it feels rare. We are so glad we could delight you.
Google Review
- November 18, 2020
I recently bought a new car from Aristocrat Motors and had an awesome experience. Chuck Childress was beyond helpful and took care of me throughout the whole process!! He answered all my questions and made the car buying process seamless and so easy. I will definitely go back when its time to...
Response from the owner Replied: Thank you, Lubna. We couldn't be more pleased about your awesome experience.
Google Review
- November 18, 2020
Purchased a hard to find 2017 Camaro 2SS with less than 10k miles.From first phone call to out the door, our purchasing experience was fantastic. The car was priced appropriately (for those well informed) saving me time from negotiation hassle.Russ was great, and very knowledgeable, especially...
Response from the owner Replied: Why, thanks Mr. Jinkx we're blushing. So glad you are pleased.
Google Review
- November 17, 2020
Response from the owner Replied: That makes us happy. Thank you for the review.
Google Review
- November 17, 2020
JC was absolutely great to work with! He was honest, professional, a great communicator and followed-thru 100%. The entire experience from start to finish was smooth. I know who I'll be calling the next time we're in the market. This BMW is our 3rd purchase from Aristocrat and I'm sure there will be...
Response from the owner Replied: We look forward to it. Thank you for your review.
Google Review
- November 16, 2020
Response from the owner Replied: Thank you.
Google Review
- November 14, 2020
Response from the owner Replied: Thank you.
Google Review
- November 14, 2020
Response from the owner Replied: We are so glad you trusted us with your service and that Joe took such great care of you and your vehicle.
Google Review
- November 14, 2020
I felt that great effort was made to keep the areas clean and safe during the pandemic. As always, the quality of work on my car was exceptional.
Response from the owner Replied: Our current protocols are in place to protect both our staff and our customers two of the most important things to our business.
Google Review
- November 14, 2020
it is a pleasure to come in to the service department, attentive smart folks that are there to greet me and take excellent care of my car.
Response from the owner Replied: Thanks for the review and thank you for your business.
Google Review
- November 12, 2020
Response from the owner Replied: Thank you!
Google Review
- November 12, 2020
Once we got the appointment scheduled they service department found the issue with my car and did the necessary repairs to get me back on the road as soon as possible.
Response from the owner Replied: We believe in getting you back on the road quickly, so glad we could take care of things for you.
Google Review
- November 09, 2020
Joe and the service department deliver the best experience I have ever had from a car dealer. From the moment you drive in the service department, someone is front and center to take care of you. They kept me informed and finished on time. Highly recommend them.
Response from the owner Replied: Thank you Steve. We appreciate your review and recommendations.
Google Review
- November 09, 2020
Another well done service. Good communication. Detailed explanations from chief tech Kris. Delivered when promissed. Nice guys to work with.
Response from the owner Replied: Thank you Randall. We love being competent and nice.
Google Review
- November 07, 2020
First class all the way. Service manager, Joe S., was on top of everything from start to finish. Had everything ready to go when I got there including the loaner car. Texted me to let me know the progress and had my car washed and ready to go when I returned. Doesnt get any better than that.
Response from the owner Replied: Thank you! We think you are first class all the way.
Google Review
- November 06, 2020
Great place to get your service done and on time.
Response from the owner Replied: So glad we could take care of you and your vehicle Roberta.
Yelp Review
- November 04, 2020
We had a first-class experience with Moe at Aristocrat. He was mindful of where we were in the buying process, understood our objectives, and accommodated every aspect we needed to factor into the purchase. He listened, helped us explore our car options, and never pressured us into any specific...
Google Review
- November 04, 2020
Had to get snow tires this time around, great pricing and great service again, I really enjoy going in for just about anything. That's all.
Response from the owner Replied: Thank you Christopher. We are extremely pleased that you are pleased.
Google Review
- November 03, 2020
Bought a used Porsche from another dealer and brought it to Aristocrat for two minor recalls. Incredibly nice people, very competently answered every silly question I had, spontaneously and without charge took care of a couple of minor things that were completely not their problem. Could not be...
Response from the owner Replied: Well, we couldn't be more pleased that you are satisfied. Come back anytime.
Google Review
- November 03, 2020
Don and the rest of the team at Aristocrat took great care of my automobile. Friendly staff, comfortable lounge, great communication, and a fair price for work performed. Thanks!!
Response from the owner Replied: Thank you Rob! We are so glad you were pleased. We can't wait for our next opportunity to serve.
Google Review
- November 03, 2020
It was a long wait because I had to have 4 new tires installed. But, everything was fine. Chase was particularly nice.
Response from the owner Replied: Thank you Jill, we are glad Chase could take care of you.
Google Review
- November 03, 2020
I have been getting my vehicles serviced here for many years but my last experience with Rodney and his team solidify why this is the only place to buy and service your vehicles. From check in through pick up-this team keeps you informed, makes sure you totally understand what needs done and gets...
Response from the owner Replied: While we aren't sure it should be considered old-fashioned to treat people with respect and communicate fully we understand that sometimes these days it feels rare. We are so glad we could delight you.
Google Review
- November 03, 2020
I recently bought a new car from Aristocrat Motors and had an awesome experience. Chuck Childress was beyond helpful and took care of me throughout the whole process!! He answered all my questions and made the car buying process seamless and so easy. I will definitely go back when its time to...
Response from the owner Replied: Thank you, Lubna. We couldn't be more pleased about your awesome experience.
Google Review
- November 03, 2020
Purchased a hard to find 2017 Camaro 2SS with less than 10k miles.From first phone call to out the door, our purchasing experience was fantastic. The car was priced appropriately (for those well informed) saving me time from negotiation hassle.Russ was great, and very knowledgeable, especially...
Response from the owner Replied: Why, thanks Mr. Jinkx we're blushing. So glad you are pleased.
Google Review
- November 03, 2020
The most professional dealer in the game. My service rep was very nice and kept me up to date on every single thing. Believe it or not price was even good. Ill be back
Response from the owner Replied: Thank you Richard, we will be right here waiting to serve.
Google Review
- November 03, 2020
I bought my first Mercedes two weeks ago from Aristocrat and will not go anywhere else. Everything proceeded smoothly and everyone was very helpful. Our experience was professional and comfortable from start to finish. The dealership including Arif our salesman (who was great to work with and very...
Response from the owner Replied: Thank you Ginger. We appreciate both your business and your willingness to recommend us to other.
Google Review
- November 03, 2020
So far not a fan. Found the vehicle on the lot two weeks ago and they were not even aware they had it. Followed up with them a week later and the vehicle was now in the inventory but the price was $3500 higher than book. I was able to negotiate some. I went up to pick up the vehicle and sign...
Response from the owner Replied: Thank you for the feedback Larry Brown. Can we ask you to contact us so we might better understand the situation? Please email or call Robert Hellweg at Robert.Hellweg@SoaveAuto.com or 913-677-7414. Thank you.
Google Review
- November 02, 2020
great service as usual and repaired on time as promised , thanks very convenient.
Response from the owner Replied: Thank you Mark! Punctual service is a hallmark of our customer service.
Google Review
- November 02, 2020
Response from the owner Replied: Thank you for the 5 stars Mangesh Oza.
Google Review
- November 02, 2020
Response from the owner Replied: Thanks for the review J Tobin.
Google Review
- November 02, 2020
Response from the owner Replied: Thank you for the review.
Google Review
- November 02, 2020
Response from the owner Replied: Thanks Jay!
Google Review
- November 02, 2020
Response from the owner Replied: Thank you Dan.
Google Review
- November 02, 2020
Response from the owner Replied: Thanks Jack!
Google Review
- November 02, 2020
Response from the owner Replied: Thank you, Dean.
Google Review
- November 02, 2020
Response from the owner Replied: Thanks for the review, Thomas.
Google Review
- November 02, 2020
Response from the owner Replied: Thank you for the 5 stars, Sam.
Google Review
- November 02, 2020
Very pleased with the service
Response from the owner Replied: Thank you, Angelica. We were very pleased to help.
Google Review
- November 02, 2020
Simply excellent!
Response from the owner Replied: Simply, thank you.
Google Review
- November 02, 2020
Service Center provided a great experience. Emily Petermann was very professional and efficient handling our service request. Our car was done in the estimated time, washed and ready to go. Will return for any addl service and will request Emily.
Response from the owner Replied: Thank you Julie. Efficient and professional is our goal. Glad we were able to take care of you.
Google Review
- November 02, 2020
Great service
Response from the owner Replied: Thank you Moe, great customers.
Google Review
- November 02, 2020
I had scheduled service and everything went well. I got a loaner car and my car was ready on time. Dan Garcia is the best service consultant. I always ask for him.
Response from the owner Replied: Thanks so much Margaret we always appreciate repeat visits and when customers have such a great customer service experience that they request a member of our team.
Google Review
- November 02, 2020
Great service and a fun staff
Response from the owner Replied: Thanks Will, we believe fun customers bring out the fun in our staff.
Google Review
- November 02, 2020
Way pricey and out to rob you
Response from the owner Replied: We're sorry you feel that way if there's an issue you'd like us to address please feel free to reach out to or Director of Marketing & Public Relations at Robert.Hellweg@soaveauto.com
Google Review
- November 02, 2020
Service was performed professionally and on time. Joe S. is a true professional.
Response from the owner Replied: Thank you, Robert. Professional and punctual - we believe a great combination.
Google Review
- November 02, 2020
Generally they are very good at making the customer feel good, had a problem with wheel locks that didnt go good for a while, but at the end they did good.
Response from the owner Replied: Thank you, Paul. We aim to avoid mistakes but when any are made we strive to right them for our customers.
Google Review
- November 02, 2020
I have an appointment Oct.21 which scheduled a week ago. And less than 24h before the appointment, they called me to reschedule my appointment because they short of labor. REALLY Ruined my day. I live in Topeka and do PTO on Oct 21 in order to do the services. Very disappointed.
Google Review
- November 02, 2020
Bottom line...executive level professionalism!
Response from the owner Replied: Thank you Rod, bottom line...executive level customers.
Google Review
- November 02, 2020
I had my 2008 Boxster RS60 Spyder in for the 12k service. Todd and Chandlor were very thorough and did a great job on my car.
Response from the owner Replied: Thank you, Bob. We love being thorough as much as we love being punctual, and love when people notice.
Google Review
- November 02, 2020
Took my vehicle for service 2x and mentioned a problem it had and was not even looked at. Had to get upset at my service advisor and speak with Mgmt to get it checked out, finally! 1st time somewhat unpleasant experience but love overall its a 4 dealership. Tony Akbarnia Sales Rep being a 5
Response from the owner Replied: Mayra M, thank you for the feedback and we are glad we were able to remedy the situation and get your service handled. When we misstep we want to know so we can make it right and get your car back on the road as quickly and efficiently as possible.
Google Review
- November 02, 2020
I just bought a car from aristocrat and it was an absolute pleasure!! JC Cobbins was my sales associate and he's the best. They don't waste your time or play games with pricing. Straight forward car buying experience.
Response from the owner Replied: Thank you Randy. We believe straight forward is the best way to be and we love that you appreciate us for it.
Google Review
- November 02, 2020
Great dealership! Todd Hurlburt in the service department is awesome! I hope he never leaves that place.
Response from the owner Replied: Thank you Kjn, we hope the same.
Google Review
- November 02, 2020
JC is great. He happily showed us 4-5 vehicles before we were comfortable looking at numbers. I also can say he and JK both put their best foot forward giving us a great deal on our new Fpace. This dealership is as good as it gets and I recommend them to anyone.
Response from the owner Replied: Thank you so much, Kyle. We hope you enjoy your FPace.
Google Review
- November 02, 2020
They did not fix a single problem I asked about and let me drive off with bald tires, no help whatsoever.
Response from the owner Replied: We appreciate your feedback. If you would please reach out to us at Robert.Hellweg@soaveauto.com so we might address your experience. Thank you.
Google Review
- November 02, 2020
Great people to work with. Service department always on time, and always do whats promised.
Response from the owner Replied: Thank you, Brian we appreciate the review.
Google Review
- November 02, 2020
Mercedes Benz,Porsche,Maserati,Land Rover.Aristocrat has the best used certified cars anywhere in the metro area.
Response from the owner Replied: Thanks for noticing Jerry Nelson.
Google Review
- November 02, 2020
VERY FANCY. I GOT TO SIT IN A PORSCHE
Response from the owner R