Google Review
- May 11, 2021
Stay away from this dealership for sure. Period.Terrible communication, terrible customer service. Had our certified still under warranty car for weeks with still no plan to fix it. Had to get Porsche North America involved.Please read the other reviews, buying a car or having your car serviced here...
Response from the owner Replied: We have reached out to you about the situation and are working towards a resolution with Porsche.
Google Review
- May 11, 2021
Still no resolution from dealership or Porsche, coming up on 30 days in the store. No loaner, no repairs, nothing. Asked for an update yesterday. Nothing.Buyer beware.
Google Review
- May 09, 2021
I have been using Aristocrat for my Mercedes repairs and maintenance for over 20 years. You can trust Aristocrat to reliably provide professional service and repairs. I have owned 6 Mercedes and driven them up to 200,000+ miles. Thank You Aristocrat and specifically Emily Petermann and Randy...
Response from the owner Replied: Thank you for your continued business, your feedback and your review.
Cars.com Review
- May 09, 2021
If you want a Porsche in Kansas City, really think about the fact you have to service here. Has my Panamera has been there since mid April, still no replacement car, fix, or even an update. Car still under warranty... Had to open a Case with Porsche NA. Joe - Service Advisor - Cool Robert...
Yelp Review
- May 09, 2021
If you want a Porsche in Kansas City, really think about the fact you have to service here.Has my Panamera has been there since mid April, still no replacement car, fix, or even an update. Car still under warranty...Had to open a Case with Porsche NA.Joe - Service Advisor - CoolRobert Hellwig -...
Google Review
- May 01, 2021
My service advisor, Matt Minor, got me in without any appointment, fixed the vehicle quickly and was great to work with. Much appreciated!
Response from the owner Replied: We appreciate you! Thank you for your business and your review.
Google Review
- April 29, 2021
I couldn't be happier! I went in with low expectations of finding a great deal, but I was pleasantly surprised. I really did get a great deal and received exceptional treatment. The whole process was quick and absolutely painless. Moe is the best!
Response from the owner Replied: We appreciate your giving us a chance to exceed your expectations, even if they weren't very high going in. We look forward to continuing to exceed your expectations each time. Thank you for your business and your review.
Google Review
- April 28, 2021
Great service at Aristocrat. They were on time, very professional and pleasant to deal with.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- April 28, 2021
Great service at Aristocrat. They were on time, very professional and pleasant to deal with.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- April 26, 2021
Wonderful customer service with that rare personal touch! Don Dickerson is our representative at Aristocrat and our experience eith him has exceeded all expectations.Truly "outstanding"! We always bring our cars to Aristocrat Motors because we know we will get the very best expertise at a very fair...
Google Review
- April 23, 2021
Wonderful customer service with that rare personal touch! Don Dickerson is our representative at Aristocrat and our experience eith him has exceeded all expectations.Truly "outstanding"! We always bring our cars to Aristocrat Motors because we know we will get the very best expertise at a very fair...
Google Review
- April 12, 2021
Don was amazing and they did an amazing and quick job
Response from the owner Replied: We are so glad we could take care of you. Thank you for your review and your business.
Google Review
- April 12, 2021
Came in for a check engine light with less than a month left on my warranty. I was taken care of by Chase, service advisor, who was sensitive to the fact that I wanted to wait. They estimated 4 hours to make the repair; but made the repairs, washed my vehicle, and had it back to me in about 2...
Response from the owner Replied: We are so thankful for our amazing customers and were so happy to take care of your service need. Thank you for your review and your business.
Google Review
- April 12, 2021
Buying a luxury car in Kansas City? This team of exceptionally caring people will make your experience different and more relaxing than any other luxury dealership in town. Plus where else can you park in Kansas City to see the only vehicles you have always really wanted to drive / own?IMPORTANT...
Response from the owner Replied: Thank you for the kind words.
Google Review
- April 12, 2021
Bought the Range Rover I've wanted for 15 years. I'm glad I waited for this model. Love the color the interior pretty much everything about it really. Moe was easy to work with. Ask for him.
Response from the owner Replied: WOW!! That's a lot of patience, we couldn't be more proud to have been trusted with such a big purchase. Enjoy your Range Rover, we look forward to servicing it. Thank you for your review and your business.
Google Review
- April 10, 2021
Bought the Range Rover I've wanted for 15 years. I'm glad I waited for this model. Love the color the interior pretty much everything about it really. Moe was easy to work with. Ask for him.
Response from the owner Replied: WOW!! That's a lot of patience, we couldn't be more proud to have been trusted with such a big purchase. Enjoy your Range Rover, we look forward to servicing it. Thank you for your review and your business.
Google Review
- April 07, 2021
Don was amazing and they did an amazing and quick job
Response from the owner Replied: We are so glad we could take care of you. Thank you for your review and your business.
Google Review
- April 06, 2021
Buying a luxury car in Kansas City? This team of exceptionally caring people will make your experience different and more relaxing than any other luxury dealership in town. Plus where else can you park in Kansas City to see the only vehicles you have always really wanted to drive / own?IMPORTANT...
Response from the owner Replied: Thank you for the kind words.
Google Review
- April 06, 2021
Came in for a check engine light with less than a month left on my warranty. I was taken care of by Chase, service advisor, who was sensitive to the fact that I wanted to wait. They estimated 4 hours to make the repair; but made the repairs, washed my vehicle, and had it back to me in about 2...
Response from the owner Replied: We are so thankful for our amazing customers and were so happy to take care of your service need. Thank you for your review and your business.
Google Review
- April 05, 2021
I have been going to Aristocrat for a very long time and have always taken my Mercedes Benzs there for all the servicing and have bought numerous MBs from here including my 2020 CLA250. I can say this is the 1st time I am EXTREMELY DISAPPOINTED in the customer service provided and the quality of...
Response from the owner Replied: Thank you for your feedback, we always appreciate any and all opportunities to improve. You should be hearing from our Service Manager, Charles Friedman to discuss this further. Thank you again for your feedback and your business.
Google Review
- April 04, 2021
I have been going to Aristocrat for a very long time and have always taken my Mercedes Benzs there for all the servicing and have bought numerous MBs from here including my 2020 CLA250. I can say this is the 1st time I am EXTREMELY DISAPPOINTED in the customer service provided and the quality of...
Response from the owner Replied: Thank you for your feedback, we always appreciate any and all opportunities to improve. You should be hearing from our Service Manager, Charles Friedman to discuss this further. Thank you again for your feedback and your business.
Google Review
- April 03, 2021
Got a great deal and JC was a pleasure to work with.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- April 03, 2021
I have had multiple bad experiences until YESTERDAY! The last two representatives that I went to talked rudely to me, wouldnt acknowledge coupons and didnt wash my car stating that I didnt qualify for that service! I went to Chase yesterday and he treated me with complete respect and without even...
Response from the owner Replied: We are so sorry for your past experiences but couldn't be more pleased with your experience with Chase. Thank you for your business and your review.
Google Review
- April 03, 2021
Bryan Gleason found us the vehicle of our dreams! We love our GLE53! Great service, great car...so happy we went to Aristocrat!
Response from the owner Replied: We are so happy too. Thank you for your review and your business.
Google Review
- April 03, 2021
I always have a great experience at Artistocrat. I lover working with Donnie. Everything is ready for me when I get there and service is always done thoroughly.
Response from the owner Replied: We couldn't be happier that you had such a great experience. Thank you for your review and your business.
Google Review
- April 03, 2021
Aristocrat has been servicing my Jaguar and my Mercedes for over 10 years but Dan Garcia in Jaguar service is so knowledgeable from the smallest detail to the largest detail he knows everything about that jaguar and I appreciate him and his knowledge and he answers every question for me never had a...
Response from the owner Replied: We believe no detail is too small. We are so proud of the trust our customers have in our service teams. Thank you for your review and your business.
Google Review
- April 03, 2021
I spoke to two people at the dealership trying to get information about service work the dealership had performed. Both Brian Stacy and Robert Hellweg were rude and refused to help me. Unacceptable service for a dealership selling and serving Porsche, Mercedes and BMW. I would advise against...
Response from the owner Replied: We appreciate the opportunity to receive your feedback. We are sorry we cannot assist but we do not disclose work past owners have had when they owned a vehicle. As we suggested, the prospective owner might take the vehicle to their preferred body shop to have it inspected if there is a concern regarding body work. What might not have been conveyed is we do not have a body shop facility.
Google Review
- April 03, 2021
Great car service experience taking my Stelvio in! Always polite. Nick Haupt is great to work with.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- April 03, 2021
We purchased an older Porsche from them and after a few miles it developed a major coolant leak.We had third party insurance which can be a challenge. The service guys found more problems. The vehicle was out of commission for 1 month. Joe worked with us to make it right, without breaking the bank....
Response from the owner Replied: Your trust means the world to us and we are very happy we could take care of the issues for you. Thank you for your business and the review.
Google Review
- April 03, 2021
See it to believe it Fast, friendly and reasonably priced service for the car.If you wait for your car, be prepared to be pampered
Response from the owner Replied: We do like to make our customers feel at home if they need to stay and wait for their vehicle. Thank you for your review and your business.
Google Review
- April 03, 2021
Great experience as always. My rep, Donnie, is very sharp!
Response from the owner Replied: Thank you for your business and the review.
Google Review
- April 03, 2021
What started as an online conversation ended with an easy transaction at the dealership. This is how all car purchases should go! Thank you JC!
Response from the owner Replied: Thank you for your business and your review.
Google Review
- April 03, 2021
Julie our sales lady was a gem to work with. Getting the financing and paperwork done was a piece of cake and extremely quick- 30 minutes tops...unheard of in the automotive industry. Thanks to everyone's exceptional teamwork! We love our Mercedes, but a great sales team made the whole experience...
Response from the owner Replied: We are so glad you chose to come to us for your vehicle purchase. Thank you for your review and your business.
Google Review
- April 03, 2021
I've been going to Aristocrat Motors since 1998 and have always been pleased with the service. Nick Haupt did an outstanding job on my last visit. He took care of all the details of car loaner and kept me up to date on the progress of the work. I highly recommend Aristocrat Motors,
Response from the owner Replied: Well, we appreciate not only the business but the recommendation to family and friends. Thank you for your business and your review.
Google Review
- April 03, 2021
My husband and I worked with Moe (sales) and Lorri (finance) to purchase 2 new vehicles. These 2 are hands down top notch and we are beyond grateful to have worked them. They both stayed well past business hours to take care of us and we truly appreciate it. Thanks!
Response from the owner Replied: We believe in going above and beyond for our customers and we were so glad to be able to do that for you. Thank you for your review and your business.
Google Review
- April 03, 2021
We have been customers for probably twenty five years. We believe Aristocrat is a great dealership. We base that on the relationship we have developed with Matt on the Mercedes side and Todd on the Porsche side
Response from the owner Replied: Two of our very best. Thank you for your review and your business.
Google Review
- April 03, 2021
Range Rover got an oil change, updated software installed and recall fixed. The only thing I was sad about was it was not cleaned on the inside or outside when I picked it up.UPDATE.....5 STARCant express the gratitude we have for service department at Aristocrat. They went above and beyond after...
Response from the owner Replied: Thank you for your review and your business. We have reached out to you to discuss your feedback and we look forward to speaking with you.
Google Review
- April 03, 2021
We ordered a GLS 580 with Chris Norman and the whole process could not have been easier. He walked us through the entire process without any pressure and when their were options we werent sure about he showed us the differences on some of the in stock inventory. His communication was great...
Response from the owner Replied: Thank you so much for the enthusiastic review.
Google Review
- April 03, 2021
Even though I purchased a used car from this dealer, I was treated as if I had purchased a new one! Everyone was helpful, honest, and friendly. I would definitely consider this dealer again in the future. As a bonus, they gave me a bottle of wine!
Response from the owner Replied: Well, every customer deserves exemplary treatment. Enjoy your "new to you" vehicle and that bottle of wine. Thank you for your business and your review.
Google Review
- April 03, 2021
We had a service appointment recently and were happy with the way it was handled. Our service advisor, Emily Peterman, explained everything and kept us informed. She had a loaner car set up and they washed our car after the service was done.
Response from the owner Replied: So glad we could take care of your service needs. Thank you for your business and the review.
Google Review
- April 03, 2021
My salesman was Bob and he was great from the moment i pulled up to the lot. He greeted me immediately and was very patient with me and was also very knowledgeable. He worked really hard to get me a good deal and i obviously really appreciated that. I purchased a glb 250 4 matic for my wife and we...
Response from the owner Replied: We look forward to doing business with you again and again. Thank you for your business and the review.
Google Review
- April 03, 2021
Outstanding service. The owners should consider an expansion of the service department facilities. Emily Peterman is an exemplary service agent who represents ownership and Mercedes most professionally.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- April 03, 2021
Chuck Obrian took incredible care of me months after I purchased my car. I bought a car that was not exactly what I had expected, and Chuck reached out to me to fix the problem. He took my car for 2 weeks and made it exactly what I wanted. His attention to detail and his care for his clients is...
Response from the owner Replied: We couldn't be happier that this worked out for you. Thank you for your business and the review.
Google Review
- April 02, 2021
Julie our sales lady was a gem to work with. Getting the financing and paperwork done was a piece of cake and extremely quick- 30 minutes tops...unheard of in the automotive industry. Thanks to everyone's exceptional teamwork! We love our Mercedes, but a great sales team made the whole experience...
Response from the owner Replied: We are so glad you chose to come to us for your vehicle purchase. Thank you for your review and your business.
Google Review
- March 31, 2021
We have been customers for probably twenty five years. We believe Aristocrat is a great dealership. We base that on the relationship we have developed with Matt on the Mercedes side and Todd on the Porsche side
Response from the owner Replied: Two of our very best. Thank you for your review and your business.
Google Review
- March 31, 2021
Great in every way
Response from the owner Replied: We think that describes our customers too. Thank you for your review and your business.
Google Review
- March 31, 2021
Bryan Gleason found us the vehicle of our dreams! We love our GLE53! Great service, great car...so happy we went to Aristocrat!
Response from the owner Replied: We are so happy too. Thank you for your review and your business.
Google Review
- March 31, 2021
Response from the owner Replied: We are sorry for your experience, we would love to learn more about what caused your poor review please reach out to us at Robert.Hellweg@soaveauto.com to let us know how we can improve.
Google Review
- March 31, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- March 30, 2021
Best place to work at
Response from the owner Replied: We agree!
Google Review
- March 28, 2021
See it to believe it Fast, friendly and reasonably priced service for the car.If you wait for your car, be prepared to be pampered
Response from the owner Replied: We do like to make our customers feel at home if they need to stay and wait for their vehicle. Thank you for your review and your business.
Google Review
- March 28, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- March 27, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- March 27, 2021
I always have a great experience at Artistocrat. I lover working with Donnie. Everything is ready for me when I get there and service is always done thoroughly.
Response from the owner Replied: We couldn't be happier that you had such a great experience. Thank you for your review and your business.
Google Review
- March 26, 2021
Great service as always.
Response from the owner Replied: Great customers, as always. Thank you for your review and your business.
Google Review
- March 25, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- March 25, 2021
Range Rover got an oil change, updated software installed and recall fixed. The only thing I was sad about was it was not cleaned on the inside or outside when I picked it up.UPDATE.....5 STARCant express the gratitude we have for service department at Aristocrat. They went above and beyond after...
Response from the owner Replied: Thank you for your review and your business. We have reached out to you to discuss your feedback and we look forward to speaking with you.
Google Review
- March 25, 2021
Aristocrat has been servicing my Jaguar and my Mercedes for over 10 years but Dan Garcia in Jaguar service is so knowledgeable from the smallest detail to the largest detail he knows everything about that jaguar and I appreciate him and his knowledge and he answers every question for me never had a...
Response from the owner Replied: We believe no detail is too small. We are so proud of the trust our customers have in our service teams. Thank you for your review and your business.
Google Review
- March 24, 2021
My husband and I worked with Moe (sales) and Lorri (finance) to purchase 2 new vehicles. These 2 are hands down top notch and we are beyond grateful to have worked them. They both stayed well past business hours to take care of us and we truly appreciate it. Thanks!
Response from the owner Replied: We believe in going above and beyond for our customers and we were so glad to be able to do that for you. Thank you for your review and your business.
Google Review
- March 24, 2021
I spoke to two people at the dealership trying to get information about service work the dealership had performed. Both Brian Stacy and Robert Hellweg were rude and refused to help me. Unacceptable service for a dealership selling and serving Porsche, Mercedes and BMW. I would advise against...
Response from the owner Replied: We appreciate the opportunity to receive your feedback. We are sorry we cannot assist but we do not disclose work past owners have had when they owned a vehicle. As we suggested, the prospective owner might take the vehicle to their preferred body shop to have it inspected if there is a concern regarding body work. What might not have been conveyed is we do not have a body shop facility.
Google Review
- March 23, 2021
What started as an online conversation ended with an easy transaction at the dealership. This is how all car purchases should go! Thank you JC!
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 23, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 22, 2021
Always gets taken care of with no other issues. Always in the know with whats going on with my vehicle after I drop it off.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 22, 2021
I've been going to Aristocrat Motors since 1998 and have always been pleased with the service. Nick Haupt did an outstanding job on my last visit. He took care of all the details of car loaner and kept me up to date on the progress of the work. I highly recommend Aristocrat Motors,
Response from the owner Replied: Well, we appreciate not only the business but the recommendation to family and friends. Thank you for your business and your review.
Google Review
- March 20, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 20, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 20, 2021
We ordered a GLS 580 with Chris Norman and the whole process could not have been easier. He walked us through the entire process without any pressure and when their were options we werent sure about he showed us the differences on some of the in stock inventory. His communication was great...
Response from the owner Replied: Thank you so much for the enthusiastic review.
Google Review
- March 19, 2021
Even though I purchased a used car from this dealer, I was treated as if I had purchased a new one! Everyone was helpful, honest, and friendly. I would definitely consider this dealer again in the future. As a bonus, they gave me a bottle of wine!
Response from the owner Replied: Well, every customer deserves exemplary treatment. Enjoy your "new to you" vehicle and that bottle of wine. Thank you for your business and your review.
Google Review
- March 19, 2021
I have had multiple bad experiences until YESTERDAY! The last two representatives that I went to talked rudely to me, wouldnt acknowledge coupons and didnt wash my car stating that I didnt qualify for that service! I went to Chase yesterday and he treated me with complete respect and without even...
Response from the owner Replied: We are so sorry for your past experiences but couldn't be more pleased with your experience with Chase. Thank you for your business and your review.
Google Review
- March 17, 2021
their service department for Porsche is awesome and Todd Hurlburt was great to work with he met me when I pulled in took all my info then went to his office filled out the paperwork for a loaner and I was out of there with no problem. I would highly recommend them
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 17, 2021
Yet another excellent experience at Aristocrat Motors; specifically with Porsche and Joe!!!Thank you
Response from the owner Replied: That makes us happy. Thank you for the review.
Google Review
- March 16, 2021
Always excellent service!
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 14, 2021
Got a great deal and JC was a pleasure to work with.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- March 14, 2021
Great car service experience taking my Stelvio in! Always polite. Nick Haupt is great to work with.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- March 11, 2021
Outstanding service. The owners should consider an expansion of the service department facilities. Emily Peterman is an exemplary service agent who represents ownership and Mercedes most professionally.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- March 11, 2021
Range Rover got an oil change, updated software installed and recall fixed. The only thing I was sad about was it was not cleaned on the inside or outside when I picked it up.
Response from the owner Replied: Thank you for your review and your business. We have reached out to you to discuss your feedback and we look forward to speaking with you.
Google Review
- March 11, 2021
We purchased an older Porsche from them and after a few miles it developed a major coolant leak.We had third party insurance which can be a challenge. The service guys found more problems. The vehicle was out of commission for 1 month. Joe worked with us to make it right, without breaking the bank....
Response from the owner Replied: Your trust means the world to us and we are very happy we could take care of the issues for you. Thank you for your business and the review.
Google Review
- March 11, 2021
My salesman was Bob and he was great from the moment i pulled up to the lot. He greeted me immediately and was very patient with me and was also very knowledgeable. He worked really hard to get me a good deal and i obviously really appreciated that. I purchased a glb 250 4 matic for my wife and we...
Response from the owner Replied: We look forward to doing business with you again and again. Thank you for your business and the review.
Google Review
- March 11, 2021
Chuck Obrian took incredible care of me months after I purchased my car. I bought a car that was not exactly what I had expected, and Chuck reached out to me to fix the problem. He took my car for 2 weeks and made it exactly what I wanted. His attention to detail and his care for his clients is...
Response from the owner Replied: We couldn't be happier that this worked out for you. Thank you for your business and the review.
Google Review
- March 06, 2021
Great experience as always. My rep, Donnie, is very sharp!
Response from the owner Replied: Thank you for your business and the review.
Google Review
- March 05, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- March 05, 2021
We had a service appointment recently and were happy with the way it was handled. Our service advisor, Emily Peterman, explained everything and kept us informed. She had a loaner car set up and they washed our car after the service was done.
Response from the owner Replied: So glad we could take care of your service needs. Thank you for your business and the review.
Google Review
- March 04, 2021
Not only does the LR service department wash and hand dry my vehicle after servicing, but they also clean the floor mats and shine the tires. Prices for services are where I expect based on my experience with luxury vehicles. It's still not inexpensive to properly maintain a Range Rover, but what I...
Response from the owner Replied: We couldn't be happier with your experience and review. Thank you for your business and the review.
Google Review
- March 04, 2021
I can not recommend Katya enough. This was by far the best experience Ive had purchasing a car. Katya came highly recommended and Im so glad I made an appointment with her. The entire process start to finish was easy and went smoothly. I test drove a Mercedes and less than 24 hours I took it home....
Response from the owner Replied: Thank you so much for trusting us with your vehicle purchase. Thank you for your business and the review.
Google Review
- March 03, 2021
I purchased a new Mercedes GLS from Aristocrat. Bill Vaughan was my sales consultant and he was great to work with. Bill was very helpfull and the process was extreamly easy. I will be using Bill and Aristocrat again for my next car puchase.
Response from the owner Replied: So glad we could take care of your needs. Thank you for your business and the review.
Google Review
- March 03, 2021
They repaired items that were not done right by another shop, once again proving Aristocrat should be my first choice!
Response from the owner Replied: We look forward to you returning for any future service needs. Thank you for your business and the review.
Google Review
- March 03, 2021
I have purchased two vehicles here in the last year. First of all Marty is the best sales professional Ive ever had the pleasure working with. Both times Marty has made the process so easy. Since then I have been back for service a few times, and the service department has been top notch as well. My...
Response from the owner Replied: Wow, thank you for the review and for being willing to travel from out of town to keep coming back.
Google Review
- March 03, 2021
Todd and Rodney were great. Very professional. They took good care of me with my Porches. Thank you!
Response from the owner Replied: Thank you for your business and the review.
Google Review
- March 03, 2021
This dealership always gives excellent customer service. I would never expect anything less from them. Matt Minor is always very knowledgeable of what I need for my SUV. Yesterday when I showed up unexpectedly and said I needed tires because my old ones werent doing the job he immediately set me up...
Response from the owner Replied: Thank you! We are so glad to service your vehicle.
Google Review
- March 03, 2021
Fast, efficient service. Easy to schedule and the price was right. We'll be back!
Response from the owner Replied: Thanks so much for your review and for trusting us with your vehicle.
Google Review
- March 03, 2021
Excellent service dept! Professional,competent and timely. Great experience! Thank you!
Response from the owner Replied: Thank you for trusting us with your vehicle. Thank you for your business and the review.
Google Review
- March 03, 2021
Emily took care of me and got the issue with my brakes taken care of just in time for a beautiful weekend!
Response from the owner Replied: Thank you for your business and the review.
Google Review
- March 03, 2021
Great visit with my service adviser Todd Hurlburt as usual. Thanks again!
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 03, 2021
Excellent service!From drop off to pick up nothing but first class.Thank you Joe!!!
Response from the owner Replied: We believe in nothing but first class service. Thank you for your business and the review.
Google Review
- March 03, 2021
Great service and a thoughtful staff make the LR Service Center a great place to have your vehicle maintained.
Response from the owner Replied: We appreciate your business and your review.
Google Review
- March 03, 2021
Great experience with Todd. I feel very good about bringing both of my Porsche's back to him ;-)
Response from the owner Replied: We thank you for your trust with your Porsches. Thank you for your review and your business.
Google Review
- March 03, 2021
Very good service. Didn't try to upsell. Classy, as expected.
Response from the owner Replied: Why, thank you we take that as a high compliment.
Google Review
- March 03, 2021
Everyone was super nice and very professional. And, my car was ready a couple hours ahead of schedule! Thanks Aristocrat Motors Service Team!
Response from the owner Replied: You're very welcome. It was our pleasure. Thank you for your review and your business.
Google Review
- March 03, 2021
Service manager was very nice and my car was actually finished a couple hours ahead of schedule.
Response from the owner Replied: Well, if we can get you on your way faster that's what we want to do. Thank you for your review and your business.
Google Review
- March 03, 2021
Although we did not buy our last two Jaguars at Aristocrat Motors, weve had them serviced with them. Always a pleasant experience. Extremely professional and the communication is top notch. Thank you!
Response from the owner Replied: Thank you, Paul. Communication is our specialty.
Google Review
- March 03, 2021
I can not recommend Katya enough. This was by far the best experience Ive had purchasing a car. Katya came highly recommended and Im so glad I made an appointment with her. The entire process start to finish was easy and went smoothly. I test drove a Mercedes and less than 24 hours I took it home....
Response from the owner Replied: Thank you so much for trusting us with your vehicle purchase. Thank you for your business and the review.
Google Review
- March 03, 2021
Donnie is awesome!! He helped set up quote for repairs and worked with us during the entire process including constant communication. He made us feel confident that the vehicle would be repaired quickly and correctly. Kudos to the mechanic and the service department. Everyone was very nice and helpful.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- March 03, 2021
Not only does the LR service department wash and hand dry my vehicle after servicing, but they also clean the floor mats and shine the tires. Prices for services are where I expect based on my experience with luxury vehicles. It's still not inexpensive to properly maintain a Range Rover, but what I...
Response from the owner Replied: We couldn't be happier with your experience and review. Thank you for your business and the review.
Google Review
- March 03, 2021
We needed service on our vehicle. A loaner vehicle was available and we had excellent communication from our service adviser, Donnie Hicks. Repairs were completed when expected. Their facility is beautiful, clean and a nice waiting room. They were accommodating and we loved the clean vehicle upon...
Response from the owner Replied: So glad we could take care of your service needs so promptly. Thank you for your business and the review.
Google Review
- March 03, 2021
Always fabulous! Thank you Emily at 63rd st location and Johnny K (out south) for always being so sweet and helpful! The car was so clean when they returned it too! Love this dealership!
Response from the owner Replied: Thank you so much we love our customers.
Google Review
- February 28, 2021
Excellent service!From drop off to pick up nothing but first class.Thank you Joe!!!
Response from the owner Replied: We believe in nothing but first class service. Thank you for your business and the review.
Google Review
- February 28, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- February 28, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- February 28, 2021
Todd and Rodney were great. Very professional. They took good care of me with my Porches. Thank you!
Response from the owner Replied: Thank you for your business and the review.
Google Review
- February 27, 2021
Emily took care of me and got the issue with my brakes taken care of just in time for a beautiful weekend!
Response from the owner Replied: Thank you for your business and the review.
Google Review
- February 26, 2021
We needed service on our vehicle. A loaner vehicle was available and we had excellent communication from our service adviser, Donnie Hicks. Repairs were completed when expected. Their facility is beautiful, clean and a nice waiting room. They were accommodating and we loved the clean vehicle upon...
Response from the owner Replied: So glad we could take care of your service needs so promptly. Thank you for your business and the review.
Google Review
- February 26, 2021
I was in for service with Matt Minor and as usual had great service. I have been coming here for service for many years and have always had great service.
Response from the owner Replied: Thank you so much for your repeat business. Thank you for your business and the review.
Google Review
- February 24, 2021
Great visit with my service adviser Todd Hurlburt as usual. Thanks again!
Response from the owner Replied: Thank you for your business and your review.
Google Review
- February 21, 2021
By far the best customer service and the most professional car buying experience I have ever had. This is not your typical dealership of high pressure sales and non-sense. Marty was fantastic!
Google Review
- February 20, 2021
Very good service. Didn't try to upsell. Classy, as expected.
Response from the owner Replied: Why, thank you we take that as a high compliment.
Google Review
- February 20, 2021
Always fabulous! Thank you Emily at 63rd st location and Johnny K (out south) for always being so sweet and helpful! The car was so clean when they returned it too! Love this dealership!
Response from the owner Replied: Thank you so much we love our customers.
Google Review
- February 20, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- February 19, 2021
Donnie is awesome!! He helped set up quote for repairs and worked with us during the entire process including constant communication. He made us feel confident that the vehicle would be repaired quickly and correctly. Kudos to the mechanic and the service department. Everyone was very nice and helpful.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- February 19, 2021
Professional Staff, friendly service.
Response from the owner Replied: Thank you for your business and your review.
Google Review
- February 18, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- February 18, 2021
I have purchased two vehicles here in the last year. First of all Marty is the best sales professional Ive ever had the pleasure working with. Both times Marty has made the process so easy. Since then I have been back for service a few times, and the service department has been top notch as well. My...
Response from the owner Replied: Wow, thank you for the review and for being willing to travel from out of town to keep coming back.
Google Review
- February 18, 2021
This dealership always gives excellent customer service. I would never expect anything less from them. Matt Minor is always very knowledgeable of what I need for my SUV. Yesterday when I showed up unexpectedly and said I needed tires because my old ones werent doing the job he immediately set me up...
Response from the owner Replied: Thank you! We are so glad to service your vehicle.
Google Review
- February 18, 2021
Tony and the rest of the Aristocrat team know how to treat their customers. We were in/out of there in just 30min: trading in existing Porsche and buying a newer model. The facilities are first class as well. Service department is also extremely well run. Just can't say enough about...
Response from the owner Replied: Thank you so much for your trust, it means a great deal when customers trust us enough to come back again and again. We appreciate you and your review.
Google Review
- February 16, 2021
Response from the owner Replied: Thank you for your business and your review.
Google Review
- February 15, 2021
Really appreciated the attention given by William Vaughan in making a deal possible to acquire the new GLE450, a superb vehicle loaded with technology.
Response from the owner Replied: We are sorry you had to experience a breakdown but we are so glad we could take care of you. Thanks Alan.
Google Review
- February 14, 2021
Excellent service dept! Professional,competent and timely. Great experience! Thank you!
Response from the owner Replied: Thank you for trusting us with your vehicle. Thank you for your business and the review.
Google Review
- February 14, 2021
They repaired items that were not done right by another shop, once again proving Aristocrat should be my first choice!
Response from the owner Replied: We look forward to you returning for any future service needs. Thank you for your business and the review.
Google Review
- February 13, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- February 13, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- February 13, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- February 12, 2021
I had my 20,000 , mile service. I was in and out in 5 minutes dropping odd and picking up. They communicated while my car was in service keeping me in the loop.
Google Review
- February 12, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- February 11, 2021
Response from the owner Replied: Thank you for your business and the review.
Google Review
- February 10, 2021
I purchased a new Mercedes GLS from Aristocrat. Bill Vaughan was my sales consultant and he was great to work with. Bill was very helpfull and the process was extreamly easy. I will be using Bill and Aristocrat again for my next car puchase.
Response from the owner Replied: So glad we could take care of your needs. Thank you for your business and the review.
Google Review
- February 09, 2021
Always great service.
Response from the owner Replied: Always great customers. Thank you for your review and your business.
Google Review
- February 08, 2021
Everyone was super nice and very professional. And, my car was ready a couple hours ahead of schedule! Thanks Aristocrat Motors Service Team!
Response from the owner Replied: You're very welcome. It was our pleasure. Thank you for your review and your business.
Google Review
- February 07, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 06, 2021
Fast, efficient service. Easy to schedule and the price was right. We'll be back!
Response from the owner Replied: Thanks so much for your review and for trusting us with your vehicle.
Google Review
- February 05, 2021
Service manager was very nice and my car was actually finished a couple hours ahead of schedule.
Response from the owner Replied: Well, if we can get you on your way faster that's what we want to do. Thank you for your review and your business.
Google Review
- February 05, 2021
Great service and a thoughtful staff make the LR Service Center a great place to have your vehicle maintained.
Response from the owner Replied: We appreciate your business and your review.
Google Review
- February 05, 2021
Very friendly and efficient.
Response from the owner Replied: Two things we pride ourselves on being. Thank you for your review and your business.
Google Review
- February 04, 2021
Great experience with Todd. I feel very good about bringing both of my Porsche's back to him ;-)
Response from the owner Replied: We thank you for your trust with your Porsches. Thank you for your review and your business.
Google Review
- February 04, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 04, 2021
Always the best
Response from the owner Replied: We believe our customers deserve the best. Thank you for your review and your business.
Google Review
- February 03, 2021
I've being utilizing Aristocrat's service department to care for my Porsches for well over a decade, and never been disappointed. They do an outstanding job -- Todd, in particular.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 03, 2021
Thanks Aristocrat team appreciate the roadside service and making sure all went well with our car.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 03, 2021
Terrific service on my Macan every time I go. Fantastic fleet of loaner vehicles!
Response from the owner Replied: Thank you, Nicholas our service department is one of our biggest assets.
Google Review
- February 03, 2021
Timely and efficient customer service. Joe is always very friendly and willing to help.
Response from the owner Replied: We love when people appreciate our efficiency. Thanks so much for your review and business.
Google Review
- February 03, 2021
A+++ for the service department. Donnie Hicks treated us like family even though we did not buy our Mercedes there. I would recommend them to anyone.
Response from the owner Replied: Wow, A+++! Thanks so much, we think you're A+++ too. Thank you for your review and your business.
Google Review
- February 03, 2021
Outstanding service experience. Professional staff, quality work.
Response from the owner Replied: So glad you had such a great experience. Thank you for your review and your business.
Google Review
- February 03, 2021
Service was excellent as usual. Donnie was helpful and professional as always.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 03, 2021
The service organization is top notchon time, highly communicative, and you can tell they enjoy what they are doing. I have never felt like I was getting something my auto didnt need. Highly recommend.
Response from the owner Replied: We pride ourselves on our integrity and the quality of our work, we are so glad you were pleased. Thank you for your review and your business.
Google Review
- February 03, 2021
Ive used Aristocrat to service my Range Rover for years. Theyre always professional and courteous. Their mechanics do great work. Definitely a 10/10 Recommend.
Response from the owner Replied: We think our customers are a 10/10 as well. Thank you for your review and your business.
Google Review
- February 03, 2021
Top notch service. Loved having the ability to text my service coordinator, pick-up and drop-off was super easy, felt like Aristocrat went above and beyond when servicing my car!
Response from the owner Replied: Well that makes us proud to hear it is always our goal to go above and beyond. Thank you for your review and your business.
Google Review
- February 03, 2021
The service department is great! Efficient, accommodating, friendly and willing to do whatever it takes to make everything from an oil change to a major repair easy.
Response from the owner Replied: We are so glad you were pleased with your experience. Thank you for your review and your business.
Google Review
- February 03, 2021
Extremely tight waiting room. They had lost my appointment time. Staff was less than helpful. Driver curbed my tire when he brought it back to me. And to top it off, $142 oil change. Off the charts...not a good experience.
Response from the owner Replied: Eric - we are so sorry to hear about your experience. Please reach out to our Director of PR Robert Hellweg so we might better understand your experience. Thank you. Robert.Hellweg@soaveauto.com
Google Review
- February 03, 2021
Extremely professional. Service associates have expert knowledge and patience, and are committed to maintaining accurate and convenient scheduling.
Response from the owner Replied: Thank you, Kathy we pride ourselves on our commitment to communication and customer service. Thank you for your review and your business.
Google Review
- February 03, 2021
Another fantastic service appointment with Porsche! Job was done perfectly and Joes professionalism and communication was perfect!
Response from the owner Replied: Thank you for your review and your business.
Google Review
- February 03, 2021
Julie was excellent .. she followed up , answered all our questions and understood we required social distancing and masks during this crazy time ..never purchased a luxury car before and would do it again with Julie Langton . Responsive and professional
Response from the owner Replied: So glad you stopped in. Thank you for your review and your business.
Google Review
- February 03, 2021
Tony and the rest of the Aristocrat team know how to treat their customers. We were in/out of there in just 30min: trading in existing Porsche and buying a newer model. The facilities are first class as well. Service department is also extremely well run. Just can't say enough about...
Response from the owner Replied: Thank you so much for your trust, it means a great deal when customers trust us enough to come back again and again. We appreciate you and your review.
Google Review
- February 03, 2021
This was easily the best car buying experience I have ever had. We arent really the types who may look like we are the typical Porsche customer yet they were quick to greet us and were not pushy in the slightest. Bill Wilkerson, our sales rep, was very informative, honest, and helpful in the...
Response from the owner Replied: Well, thank you. We believe in Grade A customer service no matter the situation. Thank you for your review and your business.
Yelp Review
- February 03, 2021
I was hit by another car while driving my Jaguar F-pace. not my fault. My body shop had to order parts from Aristocrat to repair the body. Well, that was over 4 months ago. Apparently, Jaguar does not stock body parts and cannot make them. I would absolutely not buy a Jaguar ever again. Poor...
Google Review
- February 03, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 31, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 30, 2021
Great service
Response from the owner Replied: Great customers! Thank you for your review and your business.
Google Review
- January 30, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 30, 2021
Extremely professional. Service associates have expert knowledge and patience, and are committed to maintaining accurate and convenient scheduling.
Response from the owner Replied: Thank you, Kathy we pride ourselves on our commitment to communication and customer service. Thank you for your review and your business.
Google Review
- January 28, 2021
Quality.
Response from the owner Replied: A man of few words, but the ones that count. We appreciate your review and your business.
Google Review
- January 27, 2021
all good.
Response from the owner Replied: Well, thank you.
Google Review
- January 27, 2021
A+++ for the service department. Donnie Hicks treated us like family even though we did not buy our Mercedes there. I would recommend them to anyone.
Response from the owner Replied: Wow, A+++! Thanks so much, we think you're A+++ too. Thank you for your review and your business.
Google Review
- January 27, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 26, 2021
Top notch service. Loved having the ability to text my service coordinator, pick-up and drop-off was super easy, felt like Aristocrat went above and beyond when servicing my car!
Response from the owner Replied: Well that makes us proud to hear it is always our goal to go above and beyond. Thank you for your review and your business.
Google Review
- January 24, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 23, 2021
Julie was excellent .. she followed up , answered all our questions and understood we required social distancing and masks during this crazy time ..never purchased a luxury car before and would do it again with Julie Langton . Responsive and professional
Response from the owner Replied: So glad you stopped in. Thank you for your review and your business.
Google Review
- January 23, 2021
The service organization is top notchon time, highly communicative, and you can tell they enjoy what they are doing. I have never felt like I was getting something my auto didnt need. Highly recommend.
Response from the owner Replied: We pride ourselves on our integrity and the quality of our work, we are so glad you were pleased. Thank you for your review and your business.
Google Review
- January 22, 2021
Outstanding service experience. Professional staff, quality work.
Response from the owner Replied: So glad you had such a great experience. Thank you for your review and your business.
Google Review
- January 21, 2021
Ive used Aristocrat to service my Range Rover for years. Theyre always professional and courteous. Their mechanics do great work. Definitely a 10/10 Recommend.
Response from the owner Replied: We think our customers are a 10/10 as well. Thank you for your review and your business.
Google Review
- January 21, 2021
Thanks Aristocrat team appreciate the roadside service and making sure all went well with our car.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 20, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 20, 2021
The service department is great! Efficient, accommodating, friendly and willing to do whatever it takes to make everything from an oil change to a major repair easy.
Response from the owner Replied: We are so glad you were pleased with your experience. Thank you for your review and your business.
Google Review
- January 20, 2021
Always great.
Response from the owner Replied: Always, thank you! Thank you for your review and your business.
Google Review
- January 20, 2021
Dan is absolutely professional and the best I have ever worked with in this setting !!!!
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 18, 2021
From the time I walked in to test drive and picked up my Land Rover, Chuck took excellent care of me. With being highly personable Chuck and Chase made sure I was happy with everything that was done in service and assisted above and beyond on a few things I needed help with. I would highly...
Response from the owner Replied: Excellent customer service is our goal each and every time. Thanks so much for your review and your business.
Google Review
- January 18, 2021
From the purchase of my Cayman to the trading in for the Carrera 4S with Mike Diaz the Porsche staff and professionals have be excellent . Recently we experienced a road hazard situation and the response from Aristocrat , Joe Sauceda and crew was exemplary, courteous, efficient, positive and the...
Response from the owner Replied: We are so glad to hear it.
Google Review
- January 18, 2021
I've been going to Aristocrat Motors to get my Mercedes-Benz Sedan Engine fixed by the Mechanic for 3 years now and they do great work on my Diesel engine with more than 219,000 miles on my engine.As is typical for all of my reviews, I didn't take any photos of this Store when I've been there 3...
Response from the owner Replied: Thanks so much for your review, we are so proud of your trust.
Google Review
- January 18, 2021
This was easily the best car buying experience I have ever had. We arent really the types who may look like we are the typical Porsche customer yet they were quick to greet us and were not pushy in the slightest. Bill Wilkerson, our sales rep, was very informative, honest, and helpful in the...
Response from the owner Replied: Well, thank you. We believe in Grade A customer service no matter the situation. Thank you for your review and your business.
Google Review
- January 18, 2021
We purchased a Mercedes for my wife last week and I can say, with confidence, it was the best customer experience we've ever had anywhere. We had the good fortune to work with Cheryl Law and she was a true professional in every sense of the word. While the car itself certainly met our expectations,...
Response from the owner Replied: Thank you so much, we pride ourselves on the caliber of people we have working here. We couldn't be happier that you agree. Thank you for your business.
Google Review
- January 16, 2021
Good service.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 16, 2021
Extremely tight waiting room. They had lost my appointment time. Staff was less than helpful. Driver curbed my tire when he brought it back to me. And to top it off, $142 oil change. Off the charts...not a good experience.
Response from the owner Replied: Eric - we are so sorry to hear about your experience. Please reach out to our Director of PR Robert Hellweg so we might better understand your experience. Thank you. Robert.Hellweg@soaveauto.com
Google Review
- January 15, 2021
Another fantastic service appointment with Porsche! Job was done perfectly and Joes professionalism and communication was perfect!
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 14, 2021
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 13, 2021
Service was excellent as usual. Donnie was helpful and professional as always.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 13, 2021
I've being utilizing Aristocrat's service department to care for my Porsches for well over a decade, and never been disappointed. They do an outstanding job -- Todd, in particular.
Response from the owner Replied: Thank you for your review and your business.
Google Review
- January 12, 2021
Excellent service, for service on my Mercedes S Class, quick turnaround, Many thanks, Matt
Response from the owner Replied: We are sorry you had to experience a breakdown but we are so glad we could take care of you. Thanks Alan.
Google Review
- January 12, 2021
Exceptional service from Todd and the team at Arostocrat!!!
Response from the owner Replied: We believe in exceptional service as we have exceptional customers. Thank you for your review and your business.
Google Review
- January 10, 2021
Katya was awesome to work with !!!! Will be repeat customer !
Response from the owner Replied: We love that! Thanks so much for your review and your business.
Google Review
- January 09, 2021
Response from the owner Replied: Thanks so much for your review and your business.
Google Review
- January 08, 2021
Super friendly, personable, didn't try to upsell me. Nick always makes my service appt. a great experience. Many great experiences with their service.
Response from the owner Replied: Many great experiences with our customers too. Thanks so much for your review and your business.
Google Review
- January 07, 2021
Very friendly! Greeted me right away, and offered me coffee or water while I looked around. Got the help I needed. Thank you!
Response from the owner Replied: Awesome, we couldn't be happier.
Google Review
- January 06, 2021
Terrific service on my Macan every time I go. Fantastic fleet of loaner vehicles!
Response from the owner Replied: Thank you, Nicholas our service department is one of our biggest assets.
Google Review
- January 06, 2021
Timely and efficient customer service. Joe is always very friendly and willing to help.
Response from the owner Replied: We love when people appreciate our efficiency. Thanks so much for your review and business.
Google Review
- January 06, 2021
Matt in Mercedes is THE ABSOLUTE BEST!!!! Always 5 Star customer service!!!
Response from the owner Replied: We think he's 5-Stars too. Thanks for your review and your business.
Google Review
- January 06, 2021
Response from the owner Replied: Thanks so much for your review and your business.
Google Review
- January 03, 2021
As always the Jaguar service department, went above and beyond my expectations. People do make the difference! Knowledge, dependable, trustworthy and personal service can't be beat. Thanks Dan Garcia!
Response from the owner Replied: We couldn't agree more that people DO make the difference. Thank you for your review and business.
Google Review
- January 03, 2021
Bought a vehicle from here in September, and the process was very smooth and easy. Used their service department for the first time yesterday, and it was the easiest process I have ever experienced with a dealer service center.
Response from the owner Replied: We are so glad you've had such a great experience with us. We pride ourselves on our customer service. Thank you.
Google Review
- January 03, 2021
They delivered what they promised . I am completely satisfied with the services and with Our Sales agent Mr Chris Norman. He is very professional and fun person .
Response from the owner Replied: We are so glad Chris could take care of you. We can't wait to delight you again soon.
Google Review
- January 03, 2021
Staff was courteous and time efficient. I was pleasantly surprised after previous experiences at other dealerships where I frequently had to wait for a loaner, to check out etc.
Response from the owner Replied: Thank you for your trust, your review and your business.
Google Review
- January 03, 2021
I've been going to Aristocrat Motors to get my Mercedes-Benz Sedan Engine fixed by the Mechanic for 3 years now and they do great work on my Diesel engine with more than 219,000 miles on my engine.As is typical for all of my reviews, I didn't take any photos of this Store when I've been there 3...
Response from the owner Replied: Thanks so much for your review, we are so proud of your trust.
Google Review
- January 03, 2021
Love the service and the people!! Very professional and fast!! They made me feel welcome and took care of my issue in no time!!! Joe Sauceda is great in communicating and super friendly. I recommend this dealer to all my family and friends!!
Response from the owner Replied: We couldn't be happier that you trust us with your vehicle and your recommendation. Thank you for your review and your business.
Google Review
- January 03, 2021
Bryan was a pleasure to work with. Made my car buying experience a great one. He was very knowledgeable and keep me up to date with everything.
Response from the owner Replied: We couldn't be happier at your experience. Thank you for your business.
Google Review
- January 03, 2021
Terrific experience here. Gorgeous dealership. All staff that I came into contact with were very friendly and helpful. Would recommend. Special thanks to Robert Hellweg.
Response from the owner Replied: We are so glad you had a great experience. Thank you for your review.
Google Review
- January 03, 2021
We purchased a Mercedes for my wife last week and I can say, with confidence, it was the best customer experience we've ever had anywhere. We had the good fortune to work with Cheryl Law and she was a true professional in every sense of the word. While the car itself certainly met our expectations,...
Response from the owner Replied: Thank you so much, we pride ourselves on the caliber of people we have working here. We couldn't be happier that you agree. Thank you for your business.
Google Review
- January 01, 2021
Bryan was a pleasure to work with. Made my car buying experience a great one. He was very knowledgeable and keep me up to date with everything.
Response from the owner Replied: We couldn't be happier at your experience. Thank you for your business.
Google Review
- December 30, 2020
Great service.
Response from the owner Replied: Thank you so much for your business.
Google Review
- December 29, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 29, 2020
Amazing Service.
Response from the owner Replied: Amazing customers. Thank you.
Google Review
- December 25, 2020
Always the best service, by the best service advisors at the best dealership!
Response from the owner Replied: Thanks so much, but you forgot the BEST customers too!
Google Review
- December 24, 2020
Terrific experience here. Gorgeous dealership. All staff that I came into contact with were very friendly and helpful. Would recommend. Special thanks to Robert Hellweg.
Response from the owner Replied: We are so glad you had a great experience. Thank you for your review.
Google Review
- December 23, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 22, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 22, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 22, 2020
As always the Jaguar service department, went above and beyond my expectations. People do make the difference! Knowledge, dependable, trustworthy and personal service can't be beat. Thanks Dan Garcia!
Response from the owner Replied: We couldn't agree more that people DO make the difference. Thank you for your review and business.
Google Review
- December 21, 2020
Terrific experience here. Gorgeous dealership. All staff that I came into contact with were very friendly and helpful. Would recommend. Special thanks to Robert Hellweg.
Response from the owner Replied: We are so glad you had a great experience. Thank you for your review.
Google Review
- December 21, 2020
ON TIME, ON BUDGET AND QUALITY WORK....NICE JOB!!
Response from the owner Replied: All things we love to be. Thank you for your review and your business.
Google Review
- December 19, 2020
Response from the owner Replied: Thank you for your review and your business.
Google Review
- December 19, 2020
They delivered what they promised . I am completely satisfied with the services and with Our Sales agent Mr Chris Norman. He is very professional and fun person .
Response from the owner Replied: We are so glad Chris could take care of you. We can't wait to delight you again soon.
Google Review
- December 18, 2020
Staff were very helpful. Derek was the service person and kept me informed! He also assisted me in funding Robert Helwegg who greatly assisted me in getting documents I needed to get my car registered - they were lost in the mail.Also, Im sorry I dont know the name but sales staff in the Porsche...
Response from the owner Replied: We are so glad we were able to take care of you.
Google Review
- December 18, 2020
Aristocrat Motors offers excellent .... and consistently excellent services. Ive worked with them for many years and can highly recommend them. They have also been especially accommodating during this time of crisis where health risks with the virus are so highDr Linda Moore
Response from the owner Replied: We believe in taking care of our customers whether it's servicing their vehicle or keeping them safe during these uncertain times. Thank you for your review.
Google Review
- December 17, 2020
Bought a vehicle from here in September, and the process was very smooth and easy. Used their service department for the first time yesterday, and it was the easiest process I have ever experienced with a dealer service center.
Response from the owner Replied: We are so glad you've had such a great experience with us. We pride ourselves on our customer service. Thank you.
Google Review
- December 17, 2020
Reliable and correct assessment and repair.
Response from the owner Replied: We look forward to it. Thank you again.
Google Review
- December 16, 2020
Response from the owner Replied: Thank you for your review and your business.
Google Review
- December 15, 2020
Love the service and the people!! Very professional and fast!! They made me feel welcome and took care of my issue in no time!!! Joe Sauceda is great in communicating and super friendly. I recommend this dealer to all my family and friends!!
Response from the owner Replied: We couldn't be happier that you trust us with your vehicle and your recommendation. Thank you for your review and your business.
Google Review
- December 13, 2020
Response from the owner Replied: If you would be willing to reach out to our Director of Marketing so we might better understand your experience we would like to address your concerns. Please contact Robert Hellweg at Robert.Hellweg@soaveauto.com - thank you.
Google Review
- December 12, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 11, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 11, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 11, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 10, 2020
Terrific experience here. Gorgeous dealership. All staff that I came into contact with were very friendly and helpful. Would recommend. Special thanks to Robert Hellweg.
Response from the owner Replied: We are so glad you had a great experience. Thank you for your review.
Google Review
- December 10, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- December 07, 2020
Very nice people there.
Response from the owner Replied: Very nice customers too! Thank you for your review and business.
Google Review
- December 06, 2020
Staff was courteous and time efficient. I was pleasantly surprised after previous experiences at other dealerships where I frequently had to wait for a loaner, to check out etc.
Response from the owner Replied: Thank you for your trust, your review and your business.
Google Review
- December 05, 2020
Response from the owner Replied: Thank you for your review and your business.
Google Review
- December 04, 2020
This dealership always gives excellent customer service
Response from the owner Replied: Thank you! We are so glad to service your vehicle.
Google Review
- December 04, 2020
Joe, our Porsche service advisor, is an exemplary example of amazing customer service. He went out of his way to provide detailed information about our Porsche Panamera. He went above and beyond to take time to explain everything to us during the experience at Aristocrat. His personality is one...
Response from the owner Replied: We are so glad you trusted us with your service and that Joe took such great care of you and your vehicle.
Google Review
- December 04, 2020
Response from the owner Replied: Thank you for your review and your business.
Google Review
- December 04, 2020
My experience was excellent from start to finish. A very friendly and professional staff.
Response from the owner Replied: We are so happy to take care of your vehicle. Thank you for your business.
Google Review
- December 04, 2020
Response from the owner Replied: Thank you for your review and your business.
Google Review
- December 03, 2020
I was very pleased with the service provided. Emily and Bill always take good care of me. Aristocrat is lucky to have them on their team.
Response from the owner Replied: Indeed we are, thank you for your review and business.
Google Review
- December 03, 2020
These are the fine folks that keep my geriatric LR Disco 2 running. For 17 years I have used this one dealership for four land rovers. And one mercedes. Every experience was good.
Response from the owner Replied: We have enjoyed every experience as well, thank you for the review.
Google Review
- December 03, 2020
First class all the way. Service manager, Joe S., was on top of everything from start to finish. Had everything ready to go when I got there including the loaner car. Texted me to let me know the progress and had my car washed and ready to go when I returned. Doesnt get any better than that.
Response from the owner Replied: Thank you! We think you are first class all the way.
Google Review
- December 03, 2020
Another well done service. Good communication. Detailed explanations from chief tech Kris. Delivered when promissed. Nice guys to work with.
Response from the owner Replied: Thank you Randall. We love being competent and nice.
Google Review
- December 03, 2020
I felt that great effort was made to keep the areas clean and safe during the pandemic. As always, the quality of work on my car was exceptional.
Response from the owner Replied: Our current protocols are in place to protect both our staff and our customers two of the most important things to our business.
Google Review
- December 03, 2020
Always helpful and nice. The service department has never tried pushing unnecessary work.
Response from the owner Replied: Well, we don't believe in anyone paying for or doing unnecessary work. Thank you for your business.
Google Review
- December 03, 2020
JC was absolutely great to work with! He was honest, professional, a great communicator and followed-thru 100%. The entire experience from start to finish was smooth. I know who I'll be calling the next time we're in the market. This BMW is our 3rd purchase from Aristocrat and I'm sure there will be...
Response from the owner Replied: We look forward to it. Thank you for your review.
Google Review
- December 03, 2020
Joe and the service department deliver the best experience I have ever had from a car dealer. From the moment you drive in the service department, someone is front and center to take care of you. They kept me informed and finished on time. Highly recommend them.
Response from the owner Replied: Thank you Steve. We appreciate your review and recommendations.
Google Review
- December 03, 2020
Aristocrat Motors offers excellent .... and consistently excellent services. Ive worked with them for many years and can highly recommend them. They have also been especially accommodating during this time of crisis where health risks with the virus are so highDr Linda Moore
Response from the owner Replied: We believe in taking care of our customers whether it's servicing their vehicle or keeping them safe during these uncertain times. Thank you for your review.
Google Review
- December 03, 2020
Todd Hurlburt does a great job getting the car serviced and back in a timely manner. He is friendly, professional, and communicates every step of the way. Top notch service!
Response from the owner Replied: Our customers are top-notch as well. Thank you for the review.
Google Review
- December 03, 2020
THE ASSOCIATES WERE VERY FRIENDLY AND HELPFUL. THEY KEPT MEINFORMED AS TO THE PROGRESS OF THE SERVICE. THE WAITING AREA WAS VERY NICE NAD COMFORTABLE. THANK YOU
Response from the owner Replied: Thank you, we appreciate your business and your review.
Google Review
- December 03, 2020
Response from the owner Replied: Thank you for your review and your business.
Google Review
- December 03, 2020
Response from the owner Replied: Thank you for your review and your business.
Google Review
- December 03, 2020
It is always a first-class experience having my car serviced at Aristocrat Motors.
Response from the owner Replied: We think our customers are first-class as well. Thank you for your business.
Google Review
- December 03, 2020
Emily P. was great as always! She kept me informed of the progress of the work.
Response from the owner Replied: We believe in the power of communication. Thank you for your business.
Google Review
- December 03, 2020
Response from the owner Replied: We are so glad we were able to take care of you.
Google Review
- December 02, 2020
Always helpful and nice. The service department has never tried pushing unnecessary work.
Response from the owner Replied: Well, we don't believe in anyone paying for or doing unnecessary work. Thank you for your business.
Google Review
- November 30, 2020
Todd Hurlburt does a great job getting the car serviced and back in a timely manner. He is friendly, professional, and communicates every step of the way. Top notch service!
Response from the owner Replied: Our customers are top-notch as well. Thank you for the review.
Google Review
- November 30, 2020
Nice high end vehicles.
Response from the owner Replied: Why, thank you. We think we have nice, high-end customers too.
Google Review
- November 29, 2020
My experience with the service at Aristocrat was excellent. My car was ready faster than expected as well.
Response from the owner Replied: Excellent, we couldn't be happier. Thank you for your review.
Google Review
- November 26, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- November 25, 2020
I was very pleased with the service provided. Emily and Bill always take good care of me. Aristocrat is lucky to have them on their team.
Response from the owner Replied: Indeed we are, thank you for your review and business.
Google Review
- November 25, 2020
Response from the owner Replied: Thank you for your review and business.
Google Review
- November 24, 2020
Response from the owner Replied: Thank you for your review and for your business.
Google Review
- November 24, 2020
Response from the owner Replied: Thank you for your review and for your business.
Google Review
- November 21, 2020
Response from the owner Replied: Thank you for your review and for your business.
Google Review
- November 21, 2020
Donnie HIcks is great--He met me at the car, took it in a bit early, finished before the expected time to maintain our Smart Car. He is a very kind person and always goes above and beyond, especially in these exceptional times.
Response from the owner Replied: Thank you for your review we are so glad Donnie took such good care of you.
Google Review
- November 21, 2020
Todd and service always do a great job!
Response from the owner Replied: We agree. Thank you for the review.
Google Review
- November 21, 2020
THE ASSOCIATES WERE VERY FRIENDLY AND HELPFUL. THEY KEPT MEINFORMED AS TO THE PROGRESS OF THE SERVICE. THE WAITING AREA WAS VERY NICE NAD COMFORTABLE. THANK YOU
Response from the owner Replied: Thank you, we appreciate your business and your review.
Google Review
- November 21, 2020
Aristocrat Motors is the BEST! Great and friendly service.
Response from the owner Replied: Our customers are THE BEST! Thank you for the review.
Google Review
- November 21, 2020
Very good service yesterday.
Response from the owner Replied: So glad. Thank you.
Google Review
- November 20, 2020
These are the fine folks that keep my geriatric LR Disco 2 running. For 17 years I have used this one dealership for four land rovers. And one mercedes. Every experience was good.
Response from the owner Replied: We have enjoyed every experience as well, thank you for the review.
Google Review
- November 20, 2020
Response from the owner Replied: We believe in taking care of our customers whether it's servicing their vehicle or keeping them safe during these uncertain times. Thank you for your review.
Google Review
- November 20, 2020
Response from the owner Replied: Thank you for your review and for your business.
Google Review
- November 18, 2020
Joe, our Porsche service advisor, is an exemplary example of amazing customer service. He went out of his way to provide detailed information about our Porsche Panamera. He went above and beyond to take time to explain everything to us during the experience at Aristocrat. His personality is one...
Response from the owner Replied: We are so glad you trusted us with your service and that Joe took such great care of you and your vehicle.
Google Review
- November 18, 2020
I have been getting my vehicles serviced here for many years but my last experience with Rodney and his team solidify why this is the only place to buy and service your vehicles. From check in through pick up-this team keeps you informed, makes sure you totally understand what needs done and gets...
Response from the owner Replied: While we aren't sure it should be considered old-fashioned to treat people with respect and communicate fully we understand that sometimes these days it feels rare. We are so glad we could delight you.
Google Review
- November 18, 2020
I recently bought a new car from Aristocrat Motors and had an awesome experience. Chuck Childress was beyond helpful and took care of me throughout the whole process!! He answered all my questions and made the car buying process seamless and so easy. I will definitely go back when its time to...
Response from the owner Replied: Thank you, Lubna. We couldn't be more pleased about your awesome experience.
Google Review
- November 18, 2020
Purchased a hard to find 2017 Camaro 2SS with less than 10k miles.From first phone call to out the door, our purchasing experience was fantastic. The car was priced appropriately (for those well informed) saving me time from negotiation hassle.Russ was great, and very knowledgeable, especially...
Response from the owner Replied: Why, thanks Mr. Jinkx we're blushing. So glad you are pleased.
Google Review
- November 17, 2020
Response from the owner Replied: That makes us happy. Thank you for the review.
Google Review
- November 17, 2020
JC was absolutely great to work with! He was honest, professional, a great communicator and followed-thru 100%. The entire experience from start to finish was smooth. I know who I'll be calling the next time we're in the market. This BMW is our 3rd purchase from Aristocrat and I'm sure there will be...
Response from the owner Replied: We look forward to it. Thank you for your review.
Google Review
- November 16, 2020
Response from the owner Replied: Thank you.
Google Review
- November 14, 2020
Response from the owner Replied: Thank you.
Google Review
- November 14, 2020
Response from the owner Replied: We are so glad you trusted us with your service and that Joe took such great care of you and your vehicle.
Google Review
- November 14, 2020
I felt that great effort was made to keep the areas clean and safe during the pandemic. As always, the quality of work on my car was exceptional.
Response from the owner Replied: Our current protocols are in place to protect both our staff and our customers two of the most important things to our business.
Google Review
- November 14, 2020
it is a pleasure to come in to the service department, attentive smart folks that are there to greet me and take excellent care of my car.
Response from the owner Replied: Thanks for the review and thank you for your business.
Google Review
- November 12, 2020
Response from the owner Replied: Thank you!
Google Review
- November 12, 2020
Once we got the appointment scheduled they service department found the issue with my car and did the necessary repairs to get me back on the road as soon as possible.
Response from the owner Replied: We believe in getting you back on the road quickly, so glad we could take care of things for you.
Google Review
- November 09, 2020
Joe and the service department deliver the best experience I have ever had from a car dealer. From the moment you drive in the service department, someone is front and center to take care of you. They kept me informed and finished on time. Highly recommend them.
Response from the owner Replied: Thank you Steve. We appreciate your review and recommendations.
Google Review
- November 09, 2020
Another well done service. Good communication. Detailed explanations from chief tech Kris. Delivered when promissed. Nice guys to work with.
Response from the owner Replied: Thank you Randall. We love being competent and nice.
Google Review
- November 07, 2020
First class all the way. Service manager, Joe S., was on top of everything from start to finish. Had everything ready to go when I got there including the loaner car. Texted me to let me know the progress and had my car washed and ready to go when I returned. Doesnt get any better than that.
Response from the owner Replied: Thank you! We think you are first class all the way.
Google Review
- November 06, 2020
Great place to get your service done and on time.
Response from the owner Replied: So glad we could take care of you and your vehicle Roberta.
Yelp Review
- November 04, 2020
We had a first-class experience with Moe at Aristocrat. He was mindful of where we were in the buying process, understood our objectives, and accommodated every aspect we needed to factor into the purchase. He listened, helped us explore our car options, and never pressured us into any specific...
Google Review
- November 04, 2020
Had to get snow tires this time around, great pricing and great service again, I really enjoy going in for just about anything. That's all.
Response from the owner Replied: Thank you Christopher. We are extremely pleased that you are pleased.
Google Review
- November 03, 2020
Bought a used Porsche from another dealer and brought it to Aristocrat for two minor recalls. Incredibly nice people, very competently answered every silly question I had, spontaneously and without charge took care of a couple of minor things that were completely not their problem. Could not be...
Response from the owner Replied: Well, we couldn't be more pleased that you are satisfied. Come back anytime.
Google Review
- November 03, 2020
Don and the rest of the team at Aristocrat took great care of my automobile. Friendly staff, comfortable lounge, great communication, and a fair price for work performed. Thanks!!
Response from the owner Replied: Thank you Rob! We are so glad you were pleased. We can't wait for our next opportunity to serve.
Google Review
- November 03, 2020
It was a long wait because I had to have 4 new tires installed. But, everything was fine. Chase was particularly nice.
Response from the owner Replied: Thank you Jill, we are glad Chase could take care of you.
Google Review
- November 03, 2020
I have been getting my vehicles serviced here for many years but my last experience with Rodney and his team solidify why this is the only place to buy and service your vehicles. From check in through pick up-this team keeps you informed, makes sure you totally understand what needs done and gets...
Response from the owner Replied: While we aren't sure it should be considered old-fashioned to treat people with respect and communicate fully we understand that sometimes these days it feels rare. We are so glad we could delight you.
Google Review
- November 03, 2020
I recently bought a new car from Aristocrat Motors and had an awesome experience. Chuck Childress was beyond helpful and took care of me throughout the whole process!! He answered all my questions and made the car buying process seamless and so easy. I will definitely go back when its time to...
Response from the owner Replied: Thank you, Lubna. We couldn't be more pleased about your awesome experience.
Google Review
- November 03, 2020
Purchased a hard to find 2017 Camaro 2SS with less than 10k miles.From first phone call to out the door, our purchasing experience was fantastic. The car was priced appropriately (for those well informed) saving me time from negotiation hassle.Russ was great, and very knowledgeable, especially...
Response from the owner Replied: Why, thanks Mr. Jinkx we're blushing. So glad you are pleased.
Google Review
- November 03, 2020
The most professional dealer in the game. My service rep was very nice and kept me up to date on every single thing. Believe it or not price was even good. Ill be back
Response from the owner Replied: Thank you Richard, we will be right here waiting to serve.
Google Review
- November 03, 2020
I bought my first Mercedes two weeks ago from Aristocrat and will not go anywhere else. Everything proceeded smoothly and everyone was very helpful. Our experience was professional and comfortable from start to finish. The dealership including Arif our salesman (who was great to work with and very...
Response from the owner Replied: Thank you Ginger. We appreciate both your business and your willingness to recommend us to other.
Google Review
- November 03, 2020
So far not a fan. Found the vehicle on the lot two weeks ago and they were not even aware they had it. Followed up with them a week later and the vehicle was now in the inventory but the price was $3500 higher than book. I was able to negotiate some. I went up to pick up the vehicle and sign...
Response from the owner Replied: Thank you for the feedback Larry Brown. Can we ask you to contact us so we might better understand the situation? Please email or call Robert Hellweg at Robert.Hellweg@SoaveAuto.com or 913-677-7414. Thank you.
Google Review
- November 02, 2020
great service as usual and repaired on time as promised , thanks very convenient.
Response from the owner Replied: Thank you Mark! Punctual service is a hallmark of our customer service.
Google Review
- November 01, 2020
Don and the rest of the team at Aristocrat took great care of my automobile. Friendly staff, comfortable lounge, great communication, and a fair price for work performed. Thanks!!
Response from the owner Replied: Thank you Rob! We are so glad you were pleased. We can't wait for our next opportunity to serve.
Google Review
- October 31, 2020
Bought a used Porsche from another dealer and brought it to Aristocrat for two minor recalls. Incredibly nice people, very competently answered every silly question I had, spontaneously and without charge took care of a couple of minor things that were completely not their problem. Could not be...
Response from the owner Replied: Well, we couldn't be more pleased that you are satisfied. Come back anytime.
Google Review
- October 31, 2020
Response from the owner Replied: While we aren't sure it should be considered old-fashioned to treat people with respect and communicate fully we understand that sometimes these days it feels rare. We are so glad we could delight you.
Google Review
- October 31, 2020
Response from the owner Replied: Thanks Jack!
Google Review
- October 30, 2020
Response from the owner Replied: Thanks Jay!
Google Review
- October 28, 2020
VERY FANCY. I GOT TO SIT IN A PORSCHE
Response from the owner Replied: Thanks for the five stars, sometimes we'll even let you drive one - assuming you're of age that is.
Google Review
- October 28, 2020
VERY FANCY. I GOT TO SIT IN A PORSCHE
Response from the owner Replied: Thanks for the five stars, sometimes we'll even let you drive one - assuming you're of age that is.
Google Review
- October 27, 2020
Way pricey and out to rob you
Response from the owner Replied: We're sorry you feel that way if there's an issue you'd like us to address please feel free to reach out to or Director of Marketing & Public Relations at Robert.Hellweg@soaveauto.com
Google Review
- October 26, 2020
I just bought a car from aristocrat and it was an absolute pleasure!! JC Cobbins was my sales associate and he's the best. They don't waste your time or play games with pricing. Straight forward car buying experience.
Response from the owner Replied: Thank you Randy. We believe straight forward is the best way to be and we love that you appreciate us for it.
Google Review
- October 24, 2020
Great service and a fun staff
Response from the owner Replied: Thanks Will, we believe fun customers bring out the fun in our staff.
Google Review
- October 24, 2020
Response from the owner Replied: Thank you, Lubna. We couldn't be more pleased about your awesome experience.
Google Review
- October 22, 2020
Great people to work with. Service department always on time, and always do whats promised.
Response from the owner Replied: Thank you, Brian we appreciate the review.
Google Review
- October 22, 2020
JC is great. He happily showed us 4-5 vehicles before we were comfortable looking at numbers. I also can say he and JK both put their best foot forward giving us a great deal on our new Fpace. This dealership is as good as it gets and I recommend them to anyone.
Response from the owner Replied: Thank you so much, Kyle. We hope you enjoy your FPace.
Google Review
- October 21, 2020
Response from the owner Replied: Thank you, Dean.
Google Review
- October 21, 2020
I have an appointment Oct.21 which scheduled a week ago. And less than 24h before the appointment, they called me to reschedule my appointment because they short of labor. REALLY Ruined my day. I live in Topeka and do PTO on Oct 21 in order to do the services. Very disappointed.
Google Review
- October 21, 2020
I cannot say enough amazing things about our experience at Artistocrat Mercedes-Benz. They made the process so easy! If you're in the market for a Mercedes I highly recommend Payton. He was knowledgeable, listens to what you want and quick at communicating. Thank you for such great service!
Response from the owner Replied: Thank you Maria for a wonderful review we are so happy you were pleased with your experience.
Google Review
- October 21, 2020
It was a long wait because I had to have 4 new tires installed. But, everything was fine. Chase was particularly nice.
Response from the owner Replied: Thank you Jill, we are glad Chase could take care of you.
Google Review
- October 20, 2020
They did not fix a single problem I asked about and let me drive off with bald tires, no help whatsoever.
Response from the owner Replied: We appreciate your feedback. If you would please reach out to us at Robert.Hellweg@soaveauto.com so we might address your experience. Thank you.
Google Review
- October 20, 2020
Response from the owner Replied: Thank you for the review.
Google Review
- October 19, 2020
Response from the owner Replied: Why, thanks Mr. Jinkx we're blushing. So glad you are pleased.
Google Review
- October 18, 2020
Service was performed professionally and on time. Joe S. is a true professional.
Response from the owner Replied: Thank you, Robert. Professional and punctual - we believe a great combination.
Google Review
- October 18, 2020
So far not a fan. Found the vehicle on the lot two weeks ago and they were not even aware they had it. Followed up with them a week later and the vehicle was now in the inventory but the price was $3500 higher than book. I was able to negotiate some. I went up to pick up the vehicle and sign...
Response from the owner Replied: Thank you for the feedback Larry Brown. Can we ask you to contact us so we might better understand the situation? Please email or call Robert Hellweg at Robert.Hellweg@SoaveAuto.com or 913-677-7414. Thank you.
Google Review
- October 17, 2020
Response from the owner Replied: Thank you for the feedback Larry Brown. Can we ask you to contact us so we might better understand the situation? Please email or call Robert Hellweg at Robert.Hellweg@SoaveAuto.com or 913-677-7414. Thank you.
Yelp Review
- October 16, 2020
Aristocrat Motors is the worst dealership in Kansas City. We tried to call them because we were interested in buying a Range Rover or Jaguar F-Pace. 3 time called into the operator and after transferring the call phone was hung up. Called a 4th time and left name and number with the operator...
Google Review
- October 16, 2020
Response from the owner Replied: Thanks for the review, Thomas.
Google Review
- October 16, 2020
Although we did not buy our last two Jaguars at Aristocrat Motors, weve had them serviced with them. Always a pleasant experience. Extremely professional and the communication is top notch. Thank you!
Response from the owner Replied: Thank you, Paul. Communication is our specialty.
Google Review
- October 15, 2020
I had my 2008 Boxster RS60 Spyder in for the 12k service. Todd and Chandlor were very thorough and did a great job on my car.
Response from the owner Replied: Thank you, Bob. We love being thorough as much as we love being punctual, and love when people notice.
Google Review
- October 15, 2020
Response from the owner Replied: Thanks for the review J Tobin.
Google Review
- October 14, 2020
Generally they are very good at making the customer feel good, had a problem with wheel locks that didnt go good for a while, but at the end they did good.
Response from the owner Replied: Thank you, Paul. We aim to avoid mistakes but when any are made we strive to right them for our customers.
Google Review
- October 14, 2020
Response from the owner Replied: Thank you for the 5 stars, Sam.
Google Review
- October 13, 2020
Wanna go fast? See Aaron in Service.
Response from the owner Replied: Thanks fenderbender_78. We hope your going fast isn't what lead to your screenname. But seriously, we are glad we got you in and out in a flash.
Google Review
- October 10, 2020
The most professional dealer in the game. My service rep was very nice and kept me up to date on every single thing. Believe it or not price was even good. Ill be back
Response from the owner Replied: Thank you Richard, we will be right here waiting to serve.
Google Review
- October 10, 2020
I had scheduled service and everything went well. I got a loaner car and my car was ready on time. Dan Garcia is the best service consultant. I always ask for him.
Response from the owner Replied: Thanks so much Margaret we always appreciate repeat visits and when customers have such a great customer service experience that they request a member of our team.
Google Review
- October 10, 2020
Response from the owner Replied: Thank you Dan.
Google Review
- October 10, 2020
Great service
Response from the owner Replied: Thank you Moe, great customers.
Google Review
- October 10, 2020
Response from the owner Replied: Thank you Ginger. We appreciate both your business and your willingness to recommend us to other.
Google Review
- October 09, 2020
Great dealership! Todd Hurlburt in the service department is awesome! I hope he never leaves that place.
Response from the owner Replied: Thank you Kjn, we hope the same.
Google Review
- October 09, 2020
Bottom line...executive level professionalism!
Response from the owner Replied: Thank you Rod, bottom line...executive level customers.
Google Review
- October 08, 2020
I bought my first Mercedes two weeks ago from Aristocrat and will not go anywhere else. Everything proceeded smoothly and everyone was very helpful. Our experience was professional and comfortable from start to finish. The dealership including Arif our salesman (who was great to work with and very...
Response from the owner Replied: Thank you Ginger. We appreciate both your business and your willingness to recommend us to other.
Google Review
- October 07, 2020
The service at Aristocrat has always been stellar and my last visit was no exception. I appreciate all of those in the Mercedes Benz service department who take care of my car and me. A big shout out to Don and Matt!
Response from the owner Replied: Thank you Sharon. A big SHOUT OUT to you too!
Yelp Review
- October 06, 2020
When I moved from Chicago to Kansas, nothing major changed for me except the car service. Back at Hollywood-style Gold Coast dealership, they treat you like a royalty or some. I know the 2018 brand new Maserati kept having issues since the first month I bought it, but in Chicago they used to give a...
Google Review
- October 06, 2020
Took my vehicle for service 2x and mentioned a problem it had and was not even looked at. Had to get upset at my service advisor and speak with Mgmt to get it checked out, finally! 1st time somewhat unpleasant experience but love overall its a 4 dealership. Tony Akbarnia Sales Rep being a 5
Response from the owner Replied: Mayra M, thank you for the feedback and we are glad we were able to remedy the situation and get your service handled. When we misstep we want to know so we can make it right and get your car back on the road as quickly and efficiently as possible.
Google Review
- October 04, 2020
Response from the owner Replied: Thank you for the 5 stars Mangesh Oza.
Google Review
- October 03, 2020
I've always had fantastic service from Todd at Aristocrat. He's super knowledgable about all things related to my car and always has a loaner available for me to use. The work was done quickly and they get my car back to me in immaculate condition.
Response from the owner Replied: Thank you for your kind review, Linda. We believe in delivering immaculate service and we are so glad we succeeded.
Google Review
- October 03, 2020
Very displeased with the service. I had an appointment for an oil change and full detail. Didnt get my car back until the following day at 3pm (my appt was 730am the morning before) and the car looked like it he just had a quick wipe down. Bug guts still on the front grille, and crumbs still in the...
Response from the owner Replied: Could you please contact us at Robert.hellweg@soaveauto.com so we may discuss your experience?
Google Review
- October 03, 2020
This dealership has always been polite, and treated me with the utmost respect. Being younger, I've had other luxury brand cars in the past in which I was treated poorly at other dealerships (maybe they didn't know I paid for the car..) Anyways, Aristocrat Porsche has acquired a loyal customer for...
Response from the owner Replied: Thank you Paul Michael we believe like you, age is just a number and classic or brand new we believe you deserve proper treatment.
Google Review
- October 03, 2020
Thank you to Todd and his wonderful team of techs. Great service and great people! Car always comes back clean and looking new. I will keep coming back here for all my preventive maintenance needs!
Response from the owner Replied: Thank you Frank. We're pretty fond of our team of techs too.
Google Review
- October 03, 2020
Response from the owner Replied: Thanks oradbaforpsoft we're sorry for the misunderstanding on the recall but glad Donnie was there to make your trip worth it.
Google Review
- October 03, 2020
Mercedes Benz,Porsche,Maserati,Land Rover.Aristocrat has the best used certified cars anywhere in the metro area.
Response from the owner Replied: Thanks for noticing Jerry Nelson.
Google Review
- October 01, 2020
Again I say "Excellent service as always." Dan Garcia, our service representative for the Range Rover, went the extra mile in seeing that our RR was quickly back on the road. He is always knowledgeable, professional, and personable. Aristocrat Motors has our loyalty thanks to his outstanding...
Response from the owner Replied: Thank you Gary for your review. We are so glad we could provide you with outstanding service.
Google Review
- September 30, 2020
Nice waiting area
Response from the owner Replied: Thanks for the compliment Ian we're glad we could provide nice accommodations for your wait.
Google Review
- September 30, 2020
Excellent service, flawless down to the last detail, including pick up of my car by SANTA Fe, one of the best breakdown services with the car being returned perfectly. Very attentive service by Matt Minor and Bill Vaughan
Response from the owner Replied: We are sorry you had to experience a breakdown but we are so glad we could take care of you. Thanks Alan.
Google Review
- September 30, 2020
From the sales team, to the accessories team, to the service team. Everyone was excellent and answered all questions and alleviated all concerns I may have had. Highly recommend this team!
Response from the owner Replied: Thank you Chris, we appreciate the review and the recommendations.
Google Review
- September 29, 2020
Scheduled my service and a loaner was set up for me. Chase has been my advisor and has been responsive to my emails/calls and is great to work with.
Response from the owner Replied: Thank you Aykui we pride ourselves on our communication we couldn't be happier we delivered.
Google Review
- September 28, 2020
Great service for my car! Professional, caring, and personable service to me. Todd, Rodney, and Joe are fantastic!
Response from the owner Replied: Thank you Vickie. We like those guys a lot too.
Google Review
- September 27, 2020
Response from the owner Replied: Thanks Nicole.
Google Review
- September 27, 2020
My 2007 C280 Had a recall on the sunroof. I made an appt with Aristocrat motors. The sent me an email with the service advisors name, and a video showing were to park, etc. After driving across town from Independence, I found that my car did not fit into the range of vehicles that needed the...
Response from the owner Replied: Thanks oradbaforpsoft we're sorry for the misunderstanding on the recall but glad Donnie was there to make your trip worth it.
Google Review
- September 26, 2020
Response from the owner Replied: Could you please contact us at Robert.hellweg@soaveauto.com so we may discuss your experience?
Google Review
- September 25, 2020
This dealership has always been polite, and treated me with the utmost respect. Being younger, I've had other luxury brand cars in the past in which I was treated poorly at other dealerships (maybe they didn't know I paid for the car..) Anyways, Aristocrat Porsche has acquired a loyal customer for...
Response from the owner Replied: Thank you Paul Michael we believe like you, age is just a number and classic or brand new we believe you deserve proper treatment.
Google Review
- September 25, 2020
Response from the owner Replied: Thank you Boris.
Google Review
- September 24, 2020
Very displeased with the service. I had an appointment for an oil change and full detail. Didnt get my car back until the following day at 3pm (my appt was 730am the morning before) and the car looked like it he just had a quick wipe down. Bug guts still on the front grille, and crumbs still in the...
Response from the owner Replied: Could you please contact us at Robert.hellweg@soaveauto.com so we may discuss your experience?
Google Review
- September 23, 2020
Response from the owner Replied: Thank you Tamara.
Google Review
- September 22, 2020
Nick N. made my experience smooth.
Response from the owner Replied: Thank you Richard, we prefer a smooth ride as well.
Google Review
- September 22, 2020
From small issues to large services, Aristocrat Motors always makes you feel like youre the only one in the building. Their customer service is top notch and we would highly recommended.
Response from the owner Replied: Thank you Katie, we think you are top notch as well.
Google Review
- September 20, 2020
Google Review
- September 20, 2020
Response from the owner Replied: Thank you Dr. sminil mahajan.
Google Review
- September 19, 2020
Excellent service and very accommodating of clients.
Response from the owner Replied: Thank you John. We love to accommodate.
Google Review
- September 19, 2020
Wanna go fast? See Aaron in Service.
Response from the owner Replied: Thanks fenderbender_78. We hope your going fast isn't what lead to your screenname. But seriously, we are glad we got you in and out in a flash.
Google Review
- September 18, 2020
Response from the owner Replied: Thank you Paget.
Google Review
- September 18, 2020
The service at Aristocrat has always been stellar and my last visit was no exception. I appreciate all of those in the Mercedes Benz service department who take care of my car and me. A big shout out to Don and Matt!
Response from the owner Replied: Thank you Sharon. A big SHOUT OUT to you too!
Google Review
- September 17, 2020
Response from the owner Replied: Thank you, Jennifer. So glad we could take care of your Mercedes.
Google Review
- September 17, 2020
Response from the owner Replied: Thanks Dave. We don't believe in waiting or surprises (unless it's a party). Thank you for trusting us with your maintenance needs.
Google Review
- September 17, 2020
Response from the owner Replied: We are so glad you had such a great experience with us, Patricia. We hope you enjoyed your holiday travel as well.
Google Review
- September 17, 2020
Response from the owner Replied: Thank you Anh-Nguyet. Your business is tremendously appreciated as well.
Google Review
- September 17, 2020
Response from the owner Replied: Asma, we couldn't be more pleased that you were pleased not only with your vehicle but with Andrew's product knowledge and customer service.
Google Review
- September 17, 2020
Response from the owner Replied: We apologize that we were unable to connect with you, we will look into why our team wasn't reachable and why our inbox states that it is full. We try to learn from every interaction and will take this opportunity to revisit our protocols for phone communications. We are very pleased our other dealership at MBKC was able to take care of you and we hope you will reach out again in the future and give us an opportunity to do better at our accessibility at that time.
Google Review
- September 17, 2020
Response from the owner Replied: Thank you, Randy. We are so glad you are happy with your choice of vehicle and your choice of service personnel. We look forward to servicing your vehicles for a long time to come.
Google Review
- September 15, 2020
Always great service. They even came out to my home to change the windshield wipers.
Response from the owner Replied: Thank you Natalie. Always great customers.
Google Review
- September 13, 2020
Service was EXCELLENT.
Response from the owner Replied: Thank you Phillis, we think you're pretty EXCELLENT too.
Google Review
- September 12, 2020
Google Review
- September 12, 2020
Kevin Smell is the best service manager that goes the extra mile to take care of his clients. He is sincere, caring and concerned about giving the best service to make the customer's experience great!
Response from the owner Replied: Thank you Suelyn. We think a lot of Kevin too. We couldn't be more pleased about your great experience.
Google Review
- September 12, 2020
Response from the owner Replied: Thank you Michael. 5 is our favorite number of stars.
Google Review
- September 12, 2020
Google Review
- September 11, 2020
Great service, efficient, friendly.
Response from the owner Replied: Thank you Michael, it's easy to be friendly to our amazing customers.
Google Review
- September 11, 2020
Thank you to Todd and his wonderful team of techs. Great service and great people! Car always comes back clean and looking new. I will keep coming back here for all my preventive maintenance needs!
Response from the owner Replied: Thank you Frank. We're pretty fond of our team of techs too.
Google Review
- September 11, 2020
Response from the owner Replied: Thank you Frank. We're pretty fond of our team of techs too.
Google Review
- September 10, 2020
Response from the owner Replied: Thank you Dr. sminil mahajan.
Google Review
- September 10, 2020
We have purchased our last four cars from Aristocrat and always feel we get a the very best price possible. We always use the Service departments. They are professional and have taken care of our cars impeccably.
Response from the owner Replied: Thank you Derek. We appreciate your review and your vocabulary, you have impeccable taste.
Google Review
- September 10, 2020
Great service as always. Ask for Matt, he will take care of you.
Response from the owner Replied: Thank you Reachel. We're so glad Matt made your day.
Google Review
- September 10, 2020
Response from the owner Replied: Thank you Reachel. We're so glad Matt made your day.
Google Review
- September 09, 2020
Nobody looks forward to car repairs or the bill that follow. But when I tell you that the attention to customer service is exactly what I hoped it would be. I've always been SATISFIED with the work on my car to the care taken by I have yet to experience anything negative from the for your...
Response from the owner Replied: Thank you Toni. We appreciate your business, your review and being one of your GREAT CHOICES.
Google Review
- September 07, 2020
A+ rating for Emily.
Response from the owner Replied: And an A+ for you too Phyllis. Thanks for the review.
Google Review
- September 07, 2020
All went extremely well and on time to replace two tires on my 911. Minimal interaction in the service department for COVID safety. A great experience with friendly service and genuine smiles and caring.
Response from the owner Replied: While we prefer customer interaction as a way to deliver excellent customer service under current circumstances we are glad you felt comfortable with our level of interaction and that you received excellent service.
Google Review
- September 07, 2020
I've always had fantastic service from Todd at Aristocrat. He's super knowledgable about all things related to my car and always has a loaner available for me to use. The work was done quickly and they get my car back to me in immaculate condition.
Response from the owner Replied: Thank you for your kind review, Linda. We believe in delivering immaculate service and we are so glad we succeeded.
Google Review
- September 07, 2020
Chase and the team is amazing; took care of warranty work and even gave the car back freshly washed. Highly recommend.
Response from the owner Replied: Thank you Derrick, we highly recommend you too.
Google Review
- September 06, 2020
I had a great experience at Aristocrat motors; my salesman was Andrew Rome has a great product knowledge; I wanted a new Maserati not knowing which model will be best fit for me; He helped me narrowing down my options after explaining the great features that Levante model has! Thank you Andrew for...
Response from the owner Replied: Asma, we couldn't be more pleased that you were pleased not only with your vehicle but with Andrew's product knowledge and customer service.
Google Review
- September 05, 2020
Response from the owner Replied: Thank you Derrick, we highly recommend you too.
Google Review
- September 05, 2020
Response from the owner Replied: While we prefer customer interaction as a way to deliver excellent customer service under current circumstances we are glad you felt comfortable with our level of interaction and that you received excellent service.
Google Review
- September 04, 2020
Response from the owner Replied: And an A+ for you too Phyllis. Thanks for the review.
Google Review
- September 03, 2020
Julie Langton was wonderful to work with in person, she is flexible, very friendly, and attemptive to detail. I had emailed for a few months Lindsey Benefield prior to coming in person, and Lindsey was very helpful and always responded in a timely manner. I had a great experience from purchasing to...
Response from the owner Replied: Thank you Diana. We love all the personal shout outs it reminds us that we have an amazing team that work together to delight out customers.
Google Review
- September 03, 2020
We were in a tough situation with our vehicle which was not purchased at Aristocrat, but the Service team there took charge of the situation and took care of everything for us. There wasn't a good option for our old vehicle, so they coordinated perfectly with the sales department finding us the...
Response from the owner Replied: Welcome to the Aristocrat Family, Wayne. We couldnt be more pleased to have taken care of you.
Google Review
- September 03, 2020
We purchased a 2016 Land Rover LR4 in fall of 2019. We've been very happy with the car. We knew gas mileage plus premium fuel would be a distractor but purchased the vehicle anyhow. This is our first 4+ passenger luxury vehicle so were a little surprised at cost for rear brakes and the 65,000...
Response from the owner Replied: Thank you, Randy. We are so glad you are happy with your choice of vehicle and your choice of service personnel. We look forward to servicing your vehicles for a long time to come.
Google Review
- September 03, 2020
I had such a great relationship with the Service manager that it was one of my biggest worries when buying my new Cayenne. Would the service manager be as helpful? I didnt need to worry. Joe is awesome and so easy to talk to and work with.
Response from the owner Replied: Thank you Shannon. We're glad Joe could impress you and earn your trust.
Google Review
- September 03, 2020
We can not say enough great things about Arif (Moe) as a salesperson. He was extremely knowledgeable about their inventory and listened to exactly what we wanted to ensure we were completely satisfied. Very low pressure and pleasant car buying experience.
Response from the owner Replied: Thank you, Dave. We love hearing those kinds of nice things about our staff.
Google Review
- September 03, 2020
Great people - work always done right the first time and my Cayenne is returned spotless. I have been using Aristocrat Motors for 20 years and have never been disappointed. I could not recommend higher. The coffee is great too.
Response from the owner Replied: Thank you, Paul. Twenty years is a long time to know someone and we couldn't be more pleased that in all that time you've not been disappointed. And we agree, the coffee is great!
Google Review
- September 01, 2020
Response from the owner Replied: Thank you Tim. Glad you were pleased.
Google Review
- August 31, 2020
Awesome and fast service - the new facility is great, and the staff is top notch.
Response from the owner Replied: Thanks Matt, we think you're top notch too.
Google Review
- August 31, 2020
Great people - work always done right the first time and my Cayenne is returned spotless. I have been using Aristocrat Motors for 20 years and have never been disappointed. I could not recommend higher. The coffee is great too.
Response from the owner Replied: Thank you, Paul. Twenty years is a long time to know someone and we couldn't be more pleased that in all that time you've not been disappointed. And we agree, the coffee is great!
Google Review
- August 31, 2020
I was treated extremely well, all the staff was very friendly and knowledgeable. I would defiantly go back for service or to buy anytime.
Response from the owner Replied: Thank you Christopher. We are extremely pleased that you are pleased.
Google Review
- August 31, 2020
We can not say enough great things about Arif (Moe) as a salesperson. He was extremely knowledgeable about their inventory and listened to exactly what we wanted to ensure we were completely satisfied. Very low pressure and pleasant car buying experience.
Response from the owner Replied: Thank you, Dave. We love hearing those kinds of nice things about our staff.
Google Review
- August 31, 2020
The Aristocrat staff is professional & courteous. I was recently there for a scheduled preventive maintenance appointment. The dealership is top notch from scheduling through completion of service. Chase is a helpful service advisor.
Response from the owner Replied: Thank you Joe. We love that you had such a great experience.
Google Review
- August 30, 2020
I bought my Mercedes in for routine service. I purchased my vehicles about 2 years ago and have been bringing it in for service. Nick is always great to work with and gets my car in and out in a timely matter. If needed, a loaner is provided so I don't have to wait all day at the dealership. ...
Response from the owner Replied: Thank you, Jennifer. So glad we could take care of your Mercedes.
Google Review
- August 30, 2020
Response from the owner Replied: Thank you, Dave. We love hearing those kinds of nice things about our staff.
Google Review
- August 29, 2020
We purchased a 2016 Land Rover LR4 in fall of 2019. We've been very happy with the car. We knew gas mileage plus premium fuel would be a distractor but purchased the vehicle anyhow. This is our first 4+ passenger luxury vehicle so were a little surprised at cost for rear brakes and the 65,000...
Response from the owner Replied: Thank you, Randy. We are so glad you are happy with your choice of vehicle and your choice of service personnel. We look forward to servicing your vehicles for a long time to come.
Google Review
- August 29, 2020
Response from the owner Replied: Thank you, Paul. Twenty years is a long time to know someone and we couldn't be more pleased that in all that time you've not been disappointed. And we agree, the coffee is great!
Google Review
- August 29, 2020
Response from the owner Replied: Thank you Christopher. We are extremely pleased that you are pleased.
Google Review
- August 28, 2020
Response from the owner Replied: Thank you Joe. We love that you had such a great experience.
Google Review
- August 28, 2020
Julie Langton was wonderful to work with in person, she is flexible, very friendly, and attemptive to detail. I had emailed for a few months Lindsey Benefield prior to coming in person, and Lindsey was very helpful and always responded in a timely manner. I had a great experience from purchasing to...
Response from the owner Replied: Thank you Diana. We love all the personal shout outs it reminds us that we have an amazing team that work together to delight out customers.
Google Review
- August 27, 2020
Response from the owner Replied: Thank you Bob.
Google Review
- August 27, 2020
Response from the owner Replied: Thank you Sid, glad you had a great experience.
Google Review
- August 26, 2020
Response from the owner Replied: Thank you for the review Levi - we love a 5 Star experience.
Google Review
- August 26, 2020
Response from the owner Replied: Thank you for the review Sriram, we look forward to serving you again.
Google Review
- August 25, 2020
Called them 4 time yet wasnt able to get a real person on the phone. Asked me to leave voice mail but inbox was full. So frustrating. Dont expect that from a premium brand dealership. Had to setup appointment @Mercedes-Benz of Kansas City. And they were able to answer and setup appointment the 1st...
Response from the owner Replied: We apologize that we were unable to connect with you, we will look into why our team wasn't reachable and why our inbox states that it is full. We try to learn from every interaction and will take this opportunity to revisit our protocols for phone communications. We are very pleased our other dealership at MBKC was able to take care of you and we hope you will reach out again in the future and give us an opportunity to do better at our accessibility at that time.
Google Review
- August 24, 2020
Good explanation of work to be done with 80,000 service. Provided with a loaner (great car) or I would have had to Uber home. Work completed on schedule. I still am surprised when I pick up my car and it is immaculately cleaned. Well worth the money to use the dealership for service.
Response from the owner Replied: Jim we were so glad you chose Aristocrat for your 80,000 mile service - 80,000 is a lot of miles so we're also glad you and your car spend so much time together, we love our cars too. Uber is a great service but with the loaner YOU get to choose the radio stations and THAT is priceless.
Google Review
- August 24, 2020
Aristocrat Motors and Joe Sauceda are great. Joe is the ultimate professional and gave us 5 star treatment. Very prompt, professional and courteous. Thank Joe and team!!
Response from the owner Replied: Thank you Henry we appreciate the 5 star review for your 5 star visit.
Google Review
- August 24, 2020
They were great! I got a fair deal. All were very helpful and friendly. My salesman chuck Childress went the extra mile for me. Thanks Aristocrat Motors. You will have my business again
Response from the owner Replied: Thank you Angela. We go the extra mile so you can go extra miles in your new vehicle. Enjoy the ride!
Google Review
- August 24, 2020
I had such a great relationship with the Service manager that it was one of my biggest worries when buying my new Cayenne. Would the service manager be as helpful? I didnt need to worry. Joe is awesome and so easy to talk to and work with.
Response from the owner Replied: Thank you Shannon. We're glad Joe could impress you and earn your trust.
Google Review
- August 22, 2020
Google Review
- August 22, 2020
Google Review
- August 20, 2020
Response from the owner Replied: Thanks for the virtual high five Alfonso.
Google Review
- August 18, 2020
Response from the owner Replied: Thank you Angela. We go the extra mile so you can go extra miles in your new vehicle. Enjoy the ride!
Google Review
- August 17, 2020
Google Review
- August 17, 2020
Google Review
- August 17, 2020
Response from the owner Replied: Welcome to the Aristocrat Family, Wayne. We couldnt be more pleased to have taken care of you.
Google Review
- August 14, 2020
Response from the owner Replied: Thanks Tim! As always a fantastic customer experience. We were happy to host your 911 for the day and we look forward to next time.
Google Review
- August 14, 2020
Great customer service
Google Review
- August 14, 2020
Good service, suv competed on time...
Google Review
- August 14, 2020
Good people that know their stuff.
Google Review
- August 14, 2020
Excellent customer service.
Response from the owner Replied: Thank you Brett, we are very proud of our customer service and we love when others notice.
Google Review
- August 14, 2020
Awesome!
Google Review
- August 14, 2020
As always, a fantastic service experience. Concierge treatment, and a great "courtesy car" was provided while my Porsche 911, was in for scheduled service. Estimate perfectly matched my bill. Great Job.
Response from the owner Replied: Thanks Tim! As always a fantastic customer experience. We were happy to host your 911 for the day and we look forward to next time.
Google Review
- August 14, 2020
Great service with Porsche service center and the team. Very low wait time, loaner car was good and we even spent a little time on the showroom checking out all the new stuff. Cost for service was reasonable. First time the car has been in for service, at this dealership, will be back again.
Google Review
- August 14, 2020
Outstanding customer service. Making an appointment was easy and every person I encountered was helpful and friendly. Props to Nick H. who kept me in the loop and made the process incredibly easy.
Google Review
- August 14, 2020
Aristocrat never disappoints. They definitely give the gold star client experience. Car dealers should take note and approach their service from the client experience perspective. That's what will keep customers coming back again and again!
Google Review
- August 14, 2020
Service was excellent , as usual. Chase in Jaguar service is always polite, competent and knowledgeable. A pleasure to work with him and the staff.
Response from the owner Replied: Polite, competent and knowledgeable - we agree Chase is a triple threat. We're glad we delighted you.
Google Review
- August 14, 2020
Donnie always does a great job managing our service and keeping us updated.
Response from the owner Replied: We believe communication is key to a great service experience. We are so glad you appreciate our efforts and thank you for the feedback Jason.
Google Review
- August 14, 2020
I took my Cayenne in for recall work and had one of the best service visits ever at this facility & with their staff! Their amenities are top notch along with their people!!!
Google Review
- August 13, 2020
We were in a tough situation with our vehicle which was not purchased at Aristocrat, but the Service team there took charge of the situation and took care of everything for us. There wasn't a good option for our old vehicle, so they coordinated perfectly with the sales department finding us the...
Response from the owner Replied: Welcome to the Aristocrat Family, Wayne. We couldnt be more pleased to have taken care of you.
Google Review
- August 11, 2020
Response from the owner Replied: Thank you Brett, we are very proud of our customer service and we love when others notice.
Google Review
- August 07, 2020
Response from the owner Replied: Thanks for all 5 of those stars TIM.
Google Review
- August 03, 2020
I was able to book a service appointment easily and could fit it into my schedule easily. The service advisor Todd Hurlburt was easy to talk to and the problem easily explained. The Porsche technician worked tirelessly to get to the bottom of this complex problem. The service bill was very...
Google Review
- August 01, 2020
Google Review
- July 30, 2020
I was able to book a service appointment easily and could fit it into my schedule easily. The service advisor Todd Hurlburt was easy to talk to and the problem easily explained. The Porsche technician worked tirelessly to get to the bottom of this complex problem. The service bill was very...
Google Review
- July 29, 2020
Excellent services. Dan Garcia and support staff was exceptional. I truly appreciate the email service appraisal on the things needed to be repaired. Also, the electronic invoice allow me to save time and effort. After 35 years of military service and new moved to Parkville, Missouri, it is good...
Google Review
- July 25, 2020
Google Review
- July 25, 2020
Google Review
- July 23, 2020
From the purchase of my Cayman to the trading in for the Carrera 4S with Mike Diaz the Porsche staff and professionals have be excellent . Recently we experienced a road hazard situation and the response from Aristocrat , Joe Sauceda and crew was exemplary, courteous, efficient, positive and the...
Google Review
- July 22, 2020
Google Review
- July 22, 2020
Google Review
- July 22, 2020
Google Review
- July 21, 2020
Google Review
- July 21, 2020
Google Review
- July 20, 2020
Called them 4 time yet wasnt able to get a real person on the phone. Asked me to leave voice mail but inbox was full. So frustrating. Dont expect that from a premium brand dealership. Had to setup appointment @Mercedes-Benz of Kansas City. And they were able to answer and setup application the 1st...
Google Review
- July 19, 2020
Google Review
- July 18, 2020
Google Review
- July 18, 2020
Google Review
- July 18, 2020
Aristocrat Mercedes Benz has some of the Best Customer Service in Kansas City. Sent me a text describing exactly how best to check in because of the COVID precautions. My Service Rep Donnie Hicks was waiting for me; it's always good to see him, we caught up a little bit, then he answered all of my...
Google Review
- July 17, 2020
Google Review
- July 17, 2020
Google Review
- July 17, 2020
Google Review
- July 17, 2020
Response from the owner Replied: I'm sorry that you had this experience. Please email us at Robert.Hellweg@SoaveAuto.com so we can discuss this.
Google Review
- July 17, 2020
Google Review
- July 16, 2020
Google Review
- July 15, 2020
Google Review
- July 14, 2020
Friendly staff that do not hound you about looking around
Google Review
- July 14, 2020
Really nice cars with good service
Google Review
- July 14, 2020
I was very impressed with the dealership.Very prompt and courteous. Great service.
Google Review
- July 14, 2020
As always, I had a great experience at Aristocrat. First time buying a Porsche, but just like Mercedes, Land Rover and Jaguar, same great service, knowledge and professionalism.
Google Review
- July 14, 2020
Had a great experience with road side assistance. They were fast and had me back to normal in no time.
Google Review
- July 14, 2020
Joe Sauceda always provides great service for me with my Porsche Macan. I really appreciate his communication and how accessible he is to answer any questions. Highly recommend Aristocrat Motors and Joe Sauceda in the service department!
Google Review
- July 14, 2020
Todd and the team did a great job and provided great service. Kudos to all and thanks!!
Google Review
- July 14, 2020
Olga was awesome, she work hard and earned our business.
Google Review
- July 14, 2020
Ive had superior service on my Cayenne with Joe S. In the Porsche department. Also theyve helped me take advantage of my warranty.
Google Review
- July 14, 2020
Stopped in today and test drove a few used cars. Salesman was great and applied zero pressure to buy or make a decision. Didn't try to force anything on me and was extremely polite. Would definitely go back again.
Google Review
- July 14, 2020
Todd is the manager of the Porsche service department. He is very thorough and knowledgeable. They do a good job of taking care of my Boxster. Highly recommend them.
Google Review
- July 14, 2020
Donnie H. in the service dept is amazing. He gives honest service recommendations and goes above and beyond to make the experience what you'd expect AND more.
Google Review
- July 14, 2020
Highly Recommended! The customer service exceeds expectation! Amazing sales and service department! Ask for Donnie Hicks in service if your looking for quality, expertise, & value!
Google Review
- July 14, 2020
On time. All work perfect. Could not have been any better. Everyone should do this quality of work.
Google Review
- July 14, 2020
Very experienced service associates. They know what is to be done on your car when you bring it in for service, though you forget to mention specifics . No hassle..
Google Review
- July 11, 2020
Google Review
- July 11, 2020
Google Review
- July 10, 2020
Google Review
- July 10, 2020
I was looking at a car in person after my husband had inquired about it (he was out of town and couldnt look at it until the following week) and was told I couldnt test drive the car. Assuming there arent policies in place for not test driving cars over a certain price, it was ridiculous and...
Response from the owner Replied: I'm sorry that you had this experience. Please email us at Robert.Hellweg@SoaveAuto.com so we can discuss this.
Google Review
- July 08, 2020
Google Review
- July 06, 2020
Google Review
- July 05, 2020
Google Review
- July 05, 2020
Google Review
- July 04, 2020
Google Review
- July 04, 2020
Google Review
- July 03, 2020
Google Review
- July 02, 2020
Google Review
- July 01, 2020
My husband and I purchased a used truck from Aristocrat back in March. We live out of state, but have family in the area. Everything went smooth while purchasing the vehicle and being on location. The issues began 3 weeks later when the truck had to have a repair for an issue that was pointed out...
Google Review
- June 30, 2020
I had my car serviced here today and Emily is the best. She is very knowledgeable, honest and contacted me frequently with updates and the status of my vehicle. I don't drive this vehicle in the winter and Emily educated me on how to keep the battery from dying while sitting. I was also provided a...
Google Review
- June 29, 2020
I have to say I am highly impressed with the service and assistance I received from JK and Brian in regards to purchasing my 2017 AMG GT!! They were very kind and quick to respond to all of my questions. In addition to that they sold me the car at a spectacular deal!! I just received the vehicle...
Google Review
- June 28, 2020
Google Review
- June 28, 2020
Google Review
- June 28, 2020
My first time buying a Mercedes or shopping at Aristocrat. I bought a preowned Mercedes and the process from start to finish was perfect. The internet sales manager contacted me immediately following my inquiry. I live out of town and still the process was easy. My sales consultant Marty was very...
Google Review
- June 28, 2020
Google Review
- June 28, 2020
Google Review
- June 26, 2020
Google Review
- June 26, 2020
Google Review
- June 24, 2020
Google Review
- June 24, 2020
Google Review
- June 24, 2020
Google Review
- June 24, 2020
Google Review
- June 22, 2020
Google Review
- June 22, 2020
Google Review
- June 20, 2020
Google Review
- June 18, 2020
Google Review
- June 17, 2020
Google Review
- June 17, 2020
Google Review
- June 17, 2020
Google Review
- June 15, 2020
Google Review
- June 15, 2020
Google Review
- June 14, 2020
Google Review
- June 14, 2020
Great Service. Joe Sauceda, Service Rep. Great to work with!
Google Review
- June 14, 2020
Efficient, friendly service. Followup planned.
Response from the owner Replied: We look forward to it. Thank you again.
Google Review
- June 14, 2020
Quality is great and awesome car's
Google Review
- June 14, 2020
My service advisor is awesome. Donnie Hicks take really good care of me when car is there for any type of services. Makes me fill valued as a customer. Ms. DJ Jones
Yelp Review
- June 14, 2020
I purchased a Porsche Carrera a few years ago. It still makes me mad when I think of it. I was driving a Mercedes SUV at the time. Loved it, in great condition and very very low miles, like under 40,000 and it was a 2010. Anyway, I went in with my best friend and I was not even looking for a car....
Google Review
- June 13, 2020
Google Review
- June 12, 2020
Google Review
- June 11, 2020
Google Review
- June 10, 2020
Yelp Review
- June 09, 2020
I purchased a new 2019 Maserati loaner car with Moe. He assured me that the car has no scratches, damages and looks "brand new". I trusted this dealership and made a purchase of 65k from out of state without seeing the car in person. The car arrived with scratches rims, botched paint job on a...
Yelp Review
- June 09, 2020
I purchased a new 2019 Maserati loaner car with Moe. He assured me that the car has no scratches, damages and looks "brand new". I trusted this dealership and made a purchase of 65k from out of state without seeing the car in person. The car arrived with scratches rims, botched paint job on a...
Google Review
- June 09, 2020
The service and care during COVID-19 was amazing. They were waiting outside when I arrived, swamped keys, initialled some paperwork and drove off in a loaner made round trip from Lee's Summit in 1 hour
Google Review
- June 08, 2020
Google Review
- June 06, 2020
Response from the owner Replied: We believe communication is key to a great service experience. We are so glad you appreciate our efforts and thank you for the feedback Jason.
Google Review
- June 06, 2020
Google Review
- June 06, 2020
Google Review
- June 06, 2020
Terrible experience I had when I submitted my application. the vehicle I wanted had been sold to someone else, which seems unprofessional. i tried calling a couple of times to figure out what was happening but i couldnt get a hold of anyone. I did not feel like I was treated right as a customer.
Google Review
- June 05, 2020
Google Review
- June 05, 2020
Google Review
- June 05, 2020
Google Review
- June 05, 2020
Google Review
- June 05, 2020
Google Review
- June 05, 2020
Google Review
- June 04, 2020
Google Review
- June 03, 2020
Google Review
- June 03, 2020
We had a first-class experience with Moe at Aristocrat. He was mindful of where we were in the buying process, understood our objectives, and accommodated every aspect we needed to factor into the purchase. He listened, helped us explore our car options, and never pressured us into any specific...
Google Review
- June 03, 2020
My Sales Agent Tony Akbarnia is the best! So professional very easy to talk too and really helps you make your dreams obtainable. The Service Manager JK not so friendly or accommodating. Our 4th purchase there and we will definitely return for Tony and refer.
Google Review
- June 03, 2020
Great no hassle experience from professionals. Not my first purchase nor my last. Julie Langton was great to work with.
Google Review
- June 02, 2020
Google Review
- June 02, 2020
I am a new Mercedes Benz owner. I took my car here for service for the first time. Amazing service. Emily at the service office made me feel welcome and took great care of me, very welcoming!