These people obviously pay employees and family members to build their review profile because I have never walked away from a service appointment feeling very good about how much I paid (which often seems made up) or the quality of work. Case in point, my last visit was for a simple battery change....

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My customer service experience was excellent. I have to point out that I called the dealership randomly 30 minutes before they close, Payton took the call and I told him I was going to be there in 10 minutes and I was interested in a specific car...he had it ready for me to test drive it when I got...

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I bought a very nice truck from Moe with Arisocrat Motors. I had concerns arise, and upon some late research from a beauty buy sadly had a freak out. Moe dealt with all of this very well, even taking the truck back in, evaluating it, and going as far as to offer an after sale warranty for peace of...

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called twice to try and set up an appointment— left a voicemail they never returned and when i called again they hung up on me.

Response from the owner Replied: Hi Ke, thank you for your review. We would like to know more. Would you please email our Marketing Director, Robert Hellweg so we can see how we can further assist you? His email is robert.hellweg@soaveauto.com. We look forward to hearing from you.

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Ironically, this is a high end car place, and they have the worst customer service in the service department of any car dealership around here. If you need an appointment for service, good luck trying to get anyone to pick up the phone. If you leave a message they never call back . It's beyond...

Response from the owner Replied: Hi Maryjo, We would like to know more. Would you please email our Marketing Director, Robert Hellweg so we can see how we can further assist you? His email is robert.hellweg@soaveauto.com. We look forward to hearing from you.

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Great service - both Ben and Katya were helpful and nice, very easy to work with! They could help me anytime with a vehicle purchase. I felt rewarded just having them walk me through the process and being so personable. I would only come back here for any of my transportation needs!

Response from the owner Replied: Thank you for your review, Drew! We appreciate your business and look forward to seeing you again here at Aristocrat Motors!

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Brian in sales was great. Thanks for the car and the wine!! My husband said it was probably his best car buying experience.

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I want to express my sincere gratitude to Derek at Alfa Romeo for his outstanding service. He went above and beyond in identifying issues with my vehicle, ensuring everything was addressed promptly. Derek's expertise not only saved me money but also provided peace of mind. Thank you, Derek, for your...

Response from the owner Replied: Thank you for your review, A! We appreciate your business and look forward to seeing you again here at Aristocrat Motors!

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I am disappointed in the lack of customer service from the Finance Manager, Ben Jones, who has not found the time to call or email me regarding a misrepresentation for payment on a car I purchased since Thanksgiving. My salesman, Bryan Gleason was very good, however the lack of professionalism by...

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Exceptional experience with Aristocrat Motors! From Brian Stacy, my salesperson, to the entire staff, they facilitated a seamless out-of-state purchase. Professional and prompt in addressing all my inquiries, they made it a standout experience. Highly recommend connecting with them for unique...

Response from the owner Replied: Thank you for your review, Shaun! We appreciate your business and look forward to seeing you again here at Aristocrat Motors!

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I took my Porsche Cayenne in for a transmission oil change and when I arrived to pick up my car, I saw a huge oil spot on the ground under my car. I had them take the car back and they found that the mechanic cracked my transmission pan when reinstalling it. had I not seen the spot I would have...

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Push sales people trying to convince us why their not MBCPO warranty is the same as their off brand “backed by “ MB. When someone says no accept it for what it is “don’t keep trying the beat a dead horse” if CPO is what we wanted offering a different car that was CPO would have been the way to keep...

Response from the owner Replied: Hi Daylon, thank you for your review. We would like to know more. Would you please email our Director of Sales and Manufacturer Relations, Kris Nielson so we can see how we can further assist you? His email is kris@soaveauto.com. We look forward to hearing from you.

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Very Shady and unethical dealership. They told me I had a transmission issue that cost $2257 on 10-5-2023. After getting a 2nd opinion, it turns out I only had minor auxiliary battery issue that cost $456. This is the SECOND time this YEAR that they misdiagnosed my car.The first time in January...

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About 2 years ago I bought a used Smart Fortwo pure. I have been happy with the car, and never understood why some place’s rated it so poorly. I come here as they are a former smart car dealer. They have the equipment, and technicians trained to work on it.

Response from the owner Replied: Hi there James! Thanks for the feedback. Could you please send an email to our Digital Marketing Director, Hannah Reese at hannah.reese@soaveauto.com? We want to correct any issues that may have come up for you when trying to schedule an online appointment. We apologize for this issue, and we look forward to hearing from you!

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Brought my GLC300 in for recall work. Tyler was very helpful

Response from the owner Replied: Thank you for your review, Tony! We appreciate you and your business. We look forward to seeing you again at Aristocrat Motors!

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I’ve tried to buy multiple cars from this dealership and have had mostly horrible experiences with salespeople. I called yesterday about a G wagon and from the moment I called James was extremely friendly and eager to help. Within 24 hours we were able to make a deal on my exotic trade in with a...

Response from the owner Replied: We appreciate the great review and congratulations on your G Wagon! We will let James know as well! We look forward to seeing you again here at Aristocrat Motors. :)

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Excellent service. Had an alignment done and very happy with the results.Great customer service agent.Nathan.

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They said you get a complimentary car wash and inside cleaning and none of that was done after having my car for a week….

Response from the owner Replied: Jay, I am sorry to hear this, we'd like to learn more. If you could, please send our Director of Marketing, Robert Hellweg an email at Robert.Hellweg@soaveauto.com. We appreciate you bringing this to our attention.

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$200.00 to just change the oil is a joke. Not to mention it took 4 hours. Come on house brand oil and a filter. Never again will I buy here or get vehicles serviced here.

Response from the owner Replied: Chris, I am sorry to hear this. If you could, please send our Director of Marketing, Robert Hellweg an email at Robert.Hellweg@soaveauto.com. We appreciate you bringing this to our attention.

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Response from the owner Replied: Thank you for your review! We appreciate you and your business. :)

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Just bought a car from Aristocrat Motors. It was a great experience. Chuck was amazing and we will be coming back in the future.

Response from the owner Replied: Hi there! We appreciate you and your business and we will be sure to let Chuck know. We look forward to seeing you again here at Aristocrat Motors. :)

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The car lot itself has a wide selection of vehicles and is in a great location, but my experience with a member of the staff, Riley Harmon was horrendous. His smug, condescending and unprofessional demeanor felt disingenuous, petulant and made me feel unwelcome. I will be taking my business...

Response from the owner Replied: We are sorry this happened during your visit. We would like to learn more. Could you email our Marketing Director, Robert Hellweg at robert.hellweg@soaveauto.com so we can learn more about this?

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The service department here will issue a repair invoice once the invoice is paid in full through insurance they will come back and ask for more money a “diagnostic fee” . Also make sure to take pictures once you drop off a vehicle it will likely incur additional  damage during the repair process...

Response from the owner Replied: Hi there, we are sorry to hear about this. We would like to learn more about this. Please email our Director of Marketing, Robert Hellweg at robert.hellweg@soaveauto.com.

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Chuck Childress worked with me for my Mercedes and I love it. Excellent customer service and knowledgeable.

Response from the owner Replied: Nakia, we are so glad you are loving your Mercedes! Thank you for your business and we look forward to seeing you again here at Aristocrat Motors. :)

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Was helped by Bryan when looking at a Mercedes and he was extremely professional and helpful. Was very generous with his time and never pressured us. Overall great experience.

Response from the owner Replied: Thank you for your great review, Stetson! We appreciate you and we look forward to seeing you again here at Aristocrat Motors!

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I had to have my 2002-SLK320 towed to Aristocratic due to a faulty ignition switch causing car to stall while driving. When I spoke to Travis, service advisor he was very short with me on the phone while answering my questions, said he had another customer waiting. He said it would be a week to look...

Response from the owner Replied: Rhonda, we'd love to learn more. Please reach out to our Director of Marketing, Robert Hellweg at robert.hellweg@soaveauto.com.

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They fixed my flat tire quickly and extended professional service with out an appointment. I have used them for years but can recommend them as the best in KC

Response from the owner Replied: Thank you for your review, Ann! We love giving our best to our customers. :)

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My wife and I flew in from Houston to assist our relative with having her 2010 Mercedes Benz GL 450 serviced. She has had an extensive maintenance history with service advisor Emily Peterman and has always been totally pleased . She dropped off the vehicle and advised Emily not to perform any...

Response from the owner Replied: Thank you for your review, John! We are happy to see you had a great experience . We will be sure to let Emily and Cheryl know about their great review.

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I have never encountered this problem where a dealership does not call me back whatsoever I've called several times to Derek in the Alfa Romeo department . I stop by from California for a simple oil change, which was not even do for another 2000 miles get it serviced and go to read on my dash how...

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I have never encountered this problem where a dealership does not call me back whatsoever I've called several times to Derek in the Alfa Romeo department . I stop by from California for a simple oil change, which was not even do for another 2000 miles get it serviced and go to read on my dash how...

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I could not have had a better experience with my car purchase at Aristocrat Motors. Chuck Childress was an excellent salesman; friendly, attentive and very easy to work with. In fact, every person I came in contact with while I was there was a pleasure. It made my experience one I’d be happy to...

Response from the owner Replied: Thank you for your review, Jean! We appreciate your business here with us. We will let Chuck know about your great experience. We can't wait to see you again in the future, here at Aristocrat Motors.

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Refused to sell my family cars. uppity people that are lazy

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Nick provided the best service to me and gave me grace with patience! I took my car in based on the reviews and I was not disappointed. I had a loaner car provided to me and managed to roll over something that created a flat the same day I got the car. I call Nick, he immediately gave me a service...

Response from the owner Replied: Carla, thank you for your review! We love hearing these stories. Nick is always ready to take care of all customers!We hope to see you again here at Aristocrat Motors!

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Service department is an unreliable and will not own up to their mistakes. Was told rotors are not part of their safety inspection only brake pads. Was told tires were in good shape and then 3 weeks later told they need replaced. Manager was very confrontational and unhelpful. We’ll be taking our...

Response from the owner Replied: Could I ask a favor, would you reach back out to me directly, Robert.Hellweg@SoaveAuto.com, and let me know the vehicle we were servicing and which service department was it in, since we have 3 separate service departments. I would like to discuss your experience and see where we came up short of your expectations. If it is more convenient my direct line is 913.677.7414.

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Great experience, Jess met us at the Aristocrat that was most convenient for my husband and I. He was knowledgeable and patient. I left a very important notebook in the car we traded in and J.K. made sure it got sent to me via UPS, saving me a trip.

Response from the owner Replied: Thank you, DB. We appreciate your kind review. We hope to see you again at Aristocrat Motors!

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Simply not the service you would expect. Definitely not exceeding expectations.

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Initially I took my very nice 2005 Jaguar XKR convertible into Aristocrat's Jaguar Service for a recharge of the A/C system on which their shop performed well and the system is now cooling fine.  However that was the end of that success.  Upon "inspection" several items were "found" to be in need of...

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Initially I took my very nice 2005 Jaguar XKR convertible into Aristocrat's Jaguar Service for a recharge of the A/C system on which their shop performed well and the system is now cooling fine. However that was the end of that success. Upon "inspection" several items were "found" to be in need of...

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I have been a loyal customer of Aristocrat Motor Co., Inc. since 2017, and while my initial experiences were exceptional, I regret to say that their service quality has significantly declined over the years. My recent encounters have left me frustrated and dissatisfied, prompting me to share my...

Response from the owner Replied: Noor, we would like to learn more about your experience so we can be better. Please email our Director of Marketing, Robert Hellweg at Robert.Hellweg@soaveauto.comThank you for bringing this to our attention.

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Excellent purchasing experience! Would definitely buy from them again!!

Response from the owner Replied: Thank you for your awesome review, Julie! We appreciate you choosing us for your car buying needs. We hope to see you again! :)

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RangeRover-Cant recommend this location for service . Ive tried for two days to talk to a service adviser only to be hung up on, transferred multiple times only to be left on hold . When they do pickup after 5 minutes the receptionist only transfers it once again without waiting to hear your...

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This review only applies for their sales department and does not apply to their service department as I've only dealt with their sales and purchased a new car from here.I'm a loyal Amg costumer for the past 10 + years and have owned numerous different Amg vehicles. Last month I was in the market for...

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This review only applies for their sales department and does not apply to their service department as I've only dealt with their sales and purchased a new car from here.I'm a loyal Amg costumer for the past 10 + years and have owned numerous different Amg vehicles. Last month I was in the market for...

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Recently purchased a 2023 Range Rover Sport from Joe Mortallaro!Joe's attention to detail and commitment to customer satisfaction are clearly evident, and it is clear that he takes great pride in his work. His expertise in the industry is impressive, and he goes above and beyond to ensure that his...

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Great customer service in the sales and service departments!

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Would literally recommend anyone else service is terrible. I rescheduled and oil change for 8:45 AM. Get there at 8:20 AM. Wait to be helped till 9 AM and then M told it will be two hours for an oil change and that a do not get a vehicle while mine is being serviced like they told me I would when I...

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