Cars.com Review
- November 09, 2025
Car repairs that caused me over 9k, which was not easy to get. After picking up the car there was a noise heard that wasn't heard prior to the repairs. I tried calling the Advisor that was taking my regular Advisor place that day, left a message and never received a call back. Attempts were made to...
Dealer Replied: Hello Toni, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- October 29, 2025
Great customer service and solving my issue With my vehicle. I had a sensor problem that two services couldn?t solve and finally it was fixed
Dealer Replied: Hi Timoni, thank you for your kind words! We are thrilled to hear that our team was able to solve your vehicle issue. Providing exceptional customer service is our top priority, and we are glad we could help get you back on the road. Thank you for choosing our business!
Cars.com Review
- October 24, 2025
your salesman Davison in the Miami store was a true gentleman. Ishall be happy to refer all future business to him. You should hire more people like him.
Dealer Replied: We appreciate you taking the time to leave us a response, Lewis! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- October 16, 2025
Sales representatives was very pleasant, patient and has excellent knowledge about you company and the car I bought. Johnny. Made my car buying experience beautiful. I really love my new car . He even followed up with me to make sure everything was ok.
Dealer Replied: Hi Yvonne, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! Feel free to stop by if you ever need any more help.
Cars.com Review
- October 02, 2025
Manny me brindó un excelente servicio durante todo el proceso de la compra!! Lo recomiendo 100 x 100
Dealer Replied: Hi Jeremiami, we're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- September 26, 2025
Horrible service waiting 2 weeks and still waiting for my car to ne fixed calling trying to speak with a .Manger still waiting for someone to respond after leaving several messages.
Dealer Replied: Hi Jose, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- September 26, 2025
Alex is very helpful and great to work with! Would highly recommend him! They were also very helpful throughout thenpproval process giving several options for financing.
Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. Drive safe, and we'll see you on the road.
Cars.com Review
- August 23, 2025
This was my 3rd time doing business with Stefano and have to say he is the best of the best. Very knowledgeable in the history and the technical details for Mercedes Benz models and engines. The communication throughout the whole process was very clear and transparent. I highly recommend this...
Dealer Replied: Hi Petre, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Miami. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- August 09, 2025
Excellent and flawless with great follow-up. They made me feel like a valued client and attended to all my needs. They also provided an excellent exit process.
Dealer Replied: Hi Janaye, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- July 11, 2025
I Recently purchased a car from Miami Auto Nation Mercedes Benz, and I couldn't be more satisfied with the entire process. Highly recommend this place if you're looking for a car and a stress-free experience!
Dealer Replied: Hi Luis, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 04, 2025
Salesman was a C grade. Josh Mathews CFS MGR. was an A+ grade. For a Mercedes dealer just to offer coffee and water-that's it. After 5 hr. drive to get there and few hours at dealership and then drive home, this does Not cut it. Think Auto Nation is more concerned about its shareholders than...
Dealer Replied: Hi Raymond, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Cars.com Review
- July 04, 2025
Very professional, knowledgeable, and ready to answer any question you might have. The process was quick and easy
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- June 30, 2025
Much better attention and assistance provided than in my previous Mercedes-Benz dealership, Jhousse Riera is the best representative I have ever had in my life. He gave me the right guidance for turning in my old GLC lease and get a new great deal with a new 2025 GLC PHEV model.
Dealer Replied: Hello Tony, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 28, 2025
Despite spending $3,500 for repairs, I was not given a loaner car. Even Carmax gives a loaner vehicle
Dealer Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Miami. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Cars.com Review
- June 15, 2025
lack of follow up on my proposal for an e sprinter. no negotiation was allowed
Dealer Replied: Juan, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Cars.com Review
- June 06, 2025
Staff exemplifies great customer service, my service technician (Ignacio) always provides the best service and solutions, and the overall facility is professional.
Dealer Replied: Hi, thank you for your kind words and this wonderful review! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- May 29, 2025
My experience was definitely Excellent. I couldn't be happier in my new car. I had a great time at this car dealer shop. The experience was very quick and the people are extremely nice.
Dealer Replied: Hi Barbara, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- May 29, 2025
I recently purchased the 2025 Mercedes-Benz CLE 300, and I couldn't be more impressed?not just with the car, but with the exceptional customer service I received throughout the entire process. From working with Pedro Sebasco to initiate the purchase to the moment I stepped into the dealership to be...
Dealer Replied: Hi Jennifer, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future.
Cars.com Review
- May 05, 2025
Professionalism and dedication to service. The attention to client and buying process was easy and pleasant. The vendor was very knowledgeable about the product the leasing options.
Dealer Replied: Hello Hector, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
Cars.com Review
- April 28, 2025
Buyer's beware!!! I am out of state-I wanted to pay with my bank & cash for a used car. I agreed to the on line cost of the car plus tax and tags along with $1200 in Dealer Fees. I have PNC financing with branches in Miami. I was told by the salesman that financing has to be done by the dealership...
Dealer Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Cars.com Review
- April 25, 2025
Juan and the team are great, very fast and amicable service. Would recommend the dealership to my family and friends if they are looking to purchase any cars on their lot!
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future.
Cars.com Review
- April 10, 2025
Have a MB dealership walking distance from my house. Very happy to have had the opportunity to wind up at MB of Miami. l
Dealer Replied: Hello Cuban, thank you; we appreciate your feedback! Feel free to stop by if you ever need any more help.
Cars.com Review
- April 08, 2025
Excelent expiriance. Have been using this dealership for at least 20 years, and always the same excellent service
Dealer Replied: Hi Mikem, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Miami. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Cars.com Review
- April 04, 2025
Hugo Bowen gave us great service, knows all the details on the cars and options. Smooth and friendly process with finance. Highly recommended. Thanks. Ricardo Vazquez
Dealer Replied: We are pleased to hear you had such a positive experience with us, Ricardo! Feel free to stop by if you ever need any more help.
Cars.com Review
- March 26, 2025
Pathetic Service!! They towed my car for a puncture at 11:00am and then .... nothing for 5h despite 6 calls that never got a technician to return a call. finally I find out that it isn't being dealt with because I didn't make an appointment... Seriously, I'm supposed to know I'm going to have a...
Dealer Replied: Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (305) 707-0147 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- March 10, 2025
The sales advisor, Mr. Salim Jaber was exceptionally helpful in getting us the vehicle we were looking to purchase. Once he located it, he brought it to the dealership, we bought it. No stress transaction. Very professional and very helpful to make the deal happened.
Dealer Replied: Hi Joaquin, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- January 14, 2025
Response from the owner Replied: Hi, thanks for the great rating!
Yelp Review
- January 14, 2025
YOLO!Let's Make A Deal! ANDHappy B~ Day to Me! What a lovely car buying experience with Mel(My Sales Rep.) and Francisco (My Finance Rep).I came ready to do business as you should too! Shop on the Mercedes Benz website, come pre-qualified and have your down payment ready "if needed" then...
Google Review
- January 14, 2025
Excellent service thank you!
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 14, 2025
Just left the Mercedes Benz dealer, I had the pleasure of interacting with Gypsy Morales. She wasn’t so polite and attentive, she made sure to provide me with clear information of what I needed. It was a pleasure and I look forward to dealing with her again.
Google Review
- January 14, 2025
The best service experience overall.. ask for Angel henis amazing!!
Response from the owner Replied: Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 14, 2025
Great dealer. Full of options. I entered just to get a price to compare with another brand I had in mind and got out with my dream car. With the great help of Hugo and Kristina.
Response from the owner Replied: Hello Lorenzo, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 12, 2025
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Adriana! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 11, 2025
Agent was courteous an d helpful!!
Response from the owner Replied: Hi Sarah, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- January 11, 2025
They treated me very kindly and professionally, they provided me with excellent service. I am very grateful to the seller Julián, who helped me a lot to be able to drive my car, thank you 🙌Me atendieron muy amable y profesional me brindaron un servicio excelente estoy muy agradecida con el vendedor...
Response from the owner Replied: We are glad to know that your experience with us was so positive, Malena! Don't hesitate to call us if you need anything. Take care on the road!
Google Review
- January 11, 2025
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Miami such a high star-rating! Thanks again and take care!
Google Review
- January 11, 2025
Great experience, Herby Kanzki my service advisor was great. He has great knowledge of the whole system and made me feel very comfortable and I trust him for me is very important
Response from the owner Replied: Hi Olivier, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 10, 2025
Great customer service, excellent inventory, great lease prices
Cars.com Review
- January 10, 2025
Great customer service, inventory, price, and location. Quality of vehicles, brand recognition. Great sales rep.
Dealer Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- January 10, 2025
Response from the owner Replied: Hola Jaime, ¡estamos muy contentos de poder brindarte una experiencia positiva! No dudes en pasar por aquí si alguna vez necesitas más ayuda.
Google Review
- January 10, 2025
This was by far one of the quickest and greatest purchase experience I had. Greta facility, management team and my sales associate Jodson Cadet was very good and very knowledgeable. I would recommend him and dealership to all my family and friends.
Response from the owner Replied: Hi Jose, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day!
Google Review
- January 10, 2025
All the representatives are informative and friendly.
Response from the owner Replied: Hi Ray, thank you so much for the positive review! Feel free to stop by if you ever need any more help.
Google Review
- January 09, 2025
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Miami. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- January 09, 2025
One of the Scariest place for a woman to go alone is to a dealership or mechanic. My experience has changed my mind as I was not only well informed I felt as if I was being taken care of and advised as my own father would. It’s safe to say that I would return knowing that I will be offered the best...
Google Review
- January 09, 2025
Very pleasant people. My account manager is very attentive
Response from the owner Replied: Hi Stuart, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 08, 2025
Great service! The overall process took about 30 minutes.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- January 08, 2025
amazin service , specially from the amazing ANDY
Response from the owner Replied: Hi Juan, Thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 08, 2025
Great
Response from the owner Replied: Hello Gloria, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 08, 2025
Response from the owner Replied: So many stars! We're happy to have earned it!
Google Review
- January 08, 2025
I wanted to take a moment to express my gratitude for the exceptional service Alexander Szyfer provided during the purchase of my Mercedes Benz GLE 350.I had a great experience working with Alexander Szyfer and I truly appreciate his professionalism and attention to detail throughout the process,...
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yelp Review
- January 05, 2025
Save yourself time and headache, do not deal with these scammers, they will rip you off, do not make the same mistakes people did. Every promise they give, they break later and staff is unprofessional in every way' Leaving one star only because 0 is simply not an option
Google Review
- January 04, 2025
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- January 04, 2025
If you want excellent service schedule all your car needs with Mr Kansky!Extremely thorough with the service needed and accommodating to my work schedule.
Response from the owner Replied: Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- January 04, 2025
Response from the owner Replied: We would like to learn more about what we could have done to make this a better customer experience for you. If you are willing, you can reach out directly at (305) 707-0147. We sincerely hope to hear from you soon.
Google Review
- January 04, 2025
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here at Mercedes-Benz of Miami is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- January 04, 2025
Mercedes Benz of Miami was amazing! Ignacio (My service advisor) was simply amazing in making sure the process was flawless and informative. I was well pleased with the experience! Thank you
Response from the owner Replied: Hi Alesia, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. Drive safe, and we'll see you on the road.
Google Review
- January 03, 2025
Exceptional service and professionalism. Staff made every effort to ensure that my experience was excellent. Highly recommend!
Response from the owner Replied: Hello James, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Cars.com Review
- January 03, 2025
Excelente servicio y eficacia por parte de los trabajadores en especial por parte de CESAR NU�EZ ...
Dealer Replied: ¡Nos complace saber que tuvo una experiencia tan positiva con nosotros, Yoel! No dudes en pasar por aquí si alguna vez necesitas más ayuda.
Cars.com Review
- January 03, 2025
Excelente servicio y eficacia por parte de los trabajadores en especial por parte de CESAR NU�EZ ...
Dealer Replied: ¡Nos complace saber que tuvo una experiencia tan positiva con nosotros, Yoel! No dudes en pasar por aquí si alguna vez necesitas más ayuda.
Google Review
- January 02, 2025
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- December 31, 2024
Response from the owner Replied: Hi, we love receiving a high rating, and appreciate your positive review of Mercedes-Benz of Miami! We hope you'll consider us again in the future with your automotive needs!
Google Review
- December 31, 2024
Response from the owner Replied: Hi Albert, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 31, 2024
1st time using MB of Miami.Very good service and quality of work is outstanding. Would recommend.
Response from the owner Replied: Hello Jose, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 30, 2024
Angel is always great
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 30, 2024
🙂
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 30, 2024
Great service, very friendly employees, quick and easy. Highly recommend this dealership to anyone looking to buy or service your vehicle.
Response from the owner Replied: Hi Sergio, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 30, 2024
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- December 28, 2024
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- December 28, 2024
Mercedes-Benz of Miami location, 167th St. NW. 12th Ave., extremely professional, and amazing customer service skills.
Response from the owner Replied: Hi Miami, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 28, 2024
The service team are exceptionally fast and accurate
Response from the owner Replied: Hi, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Miami. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 27, 2024
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Google Review
- December 27, 2024
The service was very great. Even with some issues, Angel was able to handle the situation with great care and a fast response. We really appreciate the professionalism.
Response from the owner Replied: Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 27, 2024
The attentions form my service advisor was nothing but the greatest.
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 26, 2024
I had the pleasure of working with Benny at Mercedes-Benz of Miami, and I can confidently say that his level of service is unmatched. Benny is the kind of service advisor who truly goes above and beyond for his customers, ensuring that every detail is handled with care and professionalism.From the...
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 26, 2024
Walked all through the lots took me at least 30 minutes was interested in buying a E300 no sales man approached me period very poor customer service they looked right at me and didn't even offer service but it was this one salesman a Mr Albert Candelario who approached me and asked me could he be of...
Response from the owner Replied: Hi Todd, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 24, 2024
The greatest asset of this dealership is its GM Mike Ochoa. Highly ethical, knowledgeable and professional, he provides an outstanding customer service going above and beyond his job description. He singlehandedly offsets any negative experience caused by some of dealership’s employees who care only...
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 23, 2024
Allan creates a wonderful and unique experience with the client !Very professional!Thank you
Response from the owner Replied: Hello Kai, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 23, 2024
very good service
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Hiran! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- December 23, 2024
Purchased a car from these guys few months ago and went through nightmare transferring my plate from another state. Sales rep was not motivated and involved in the transaction enough, did not care and did not follow up with customer to make sure i got all i need.
Google Review
- December 20, 2024
If I could put 0, I would! This is second time we go there and they always have this one guy Cezar I believe, he is very rude and makes you feel like you owe him something. We came once last year because the gas light was on and they tried to leave the car for diagnostic for $400 - good thing I...
Response from the owner Replied: Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (305) 707-0147 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- December 20, 2024
Great service.My next Mercedes I will buy from them.
Response from the owner Replied: Hi Noel, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 19, 2024
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Miami. If there is anything else we can do for you, please don't hesitate to let us know (305) 707-0147. Have a great one!
Google Review
- December 19, 2024
Response from the owner Replied: Hello, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!
Google Review
- December 19, 2024
Great service
Response from the owner Replied: Hi, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 19, 2024
Excelente Dealer !!!
Response from the owner Replied: Hola Julian, Gracias por tu comentario positivo. Nos alegra haberte sido de utilidad. No dudes en llamarnos si necesitas algo. ¡Cuídate en la carretera!
Google Review
- December 18, 2024
SERVICE ADVISOR HUBERT IS AN AMAZING TEAM PLAYER.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 18, 2024
Response from the owner Replied: The entire team at Mercedes-Benz of Miami would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Yelp Review
- December 18, 2024
horrible place to buy a new car from, stay away by all means. Rude and arrogant staff. They lie and scam people into signing by giving out false information.
Google Review
- December 17, 2024
I am very happy with my service experience at Mercedes-Benz of Miami, especially with the advisors Valentina Madera and Angel Perez. I found them to be very helpful, pleasant and professional. I would not hesitate to refer anyone I know in need of service to Mercedes-Benz of Miami. Great people to...
Response from the owner Replied: Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 17, 2024
Took my vehicle in for service, as always come out very satisfied. Thank you MB Miami for keeping my vehicle in outstanding condition.
Response from the owner Replied: Hi Jose, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 17, 2024
Always a pleasure to work with their service department
Response from the owner Replied: Hi Joel, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Miami. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- December 17, 2024
Always exceptional customer Service!Great team work!
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- December 16, 2024
I recently had an unfortunate experience at Mercedes Benz Miami where I encountered a salesperson whose behavior left much to be desired besides all the cars being closed which was ridiculous. I visited the dealership looking to explore my options for a new vehicle, but was immediately met with...
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (305) 707-0147 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- December 16, 2024
Excellent service from Angel! Attentive and always trying to solve my vehicle's problem! I give it a 💯 in attention, service, education to treat the costumer and speed. I congratulate him!!!!Exelente servicio de Ángel ! Atento y siempre tratando de resolver el problema de mi vehículo ! Le doy un...
Response from the owner Replied: Hola, nuestro personal está dedicado a brindar a todos nuestros huéspedes un excelente servicio al cliente y un trabajo de calidad en el que pueden confiar. No dudes en llamarnos si alguna vez necesitas algo. ¡Esté seguro en el camino!
Google Review
- December 14, 2024
Everything is amazing. Professional and well-moomed way of working. I really like the car care service of Mercedes benz of miami. They have free car wash. I really like this service. I don't know if it can be washed regularly or only for care services?
Response from the owner Replied: Hi Anna, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 14, 2024
I went in for service to find I was due a service voucher Mercedes never sent me. The service individual< Andy Garcia found and got it authorized saving me a lot of money.
Response from the owner Replied: Hi Paul, we're happy you found our staff to be supportive during your experience here at Mercedes-Benz of Miami. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 13, 2024
Great service. Carlos was professional, talented, and kind.
Response from the owner Replied: Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- December 13, 2024
I had an amazing experience today at the Mercedes the best experience, great costumer service every time I visit, five starts to my advisor Abel Riverol. He was on top of everything making sure I was dropped off and picked up , definitely asking for him when I return.. A Mercedes Loyal Costumer xoxo.
Response from the owner Replied: Hi Estelita, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 12, 2024
Response from the owner Replied: Hi Monique, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 12, 2024
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- December 12, 2024
very good treatment Gustavo and Mercedes Benz of Miami, very satisfied
Response from the owner Replied: Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience. Thank you so much again for your feedback. We hope you have a great day.
Google Review
- December 11, 2024
This is my first time at this dealership. It’s a little bit quiet .Maybe the next time I give a better review.
Response from the owner Replied: Hello Michael, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Google Review
- December 11, 2024
Mercedes-Benz of Miami is one of the best locations for your Benz. Angel is my service provider and he is very professional and always willing to assist with any issues. If you’re planning on getting a Mercedes go visit their showroom.
Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 11, 2024
Response from the owner Replied: Hi, we are honored to have earned so many stars! Have a wonderful week!
Google Review
- December 10, 2024
The service experienced at this dealer has always been great. Communication and professionalism is outstanding. Their turn around time is also quick. Though this would depend on what your specific needs are. I am grateful for this dealer and with the overall experience.
Response from the owner Replied: Hi Alejandro, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 10, 2024
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Google Review
- December 10, 2024
EASY PURCHASE PROCESS AND GOOD SERVICE
Response from the owner Replied: Hello Roberto, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 10, 2024
Best service I have ever received from a dealership. Service and sales departments. Thank you.
Response from the owner Replied: Hi Antonio, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Google Review
- December 10, 2024
I can’t say enough good things about Angel Perez, the Assistant Service Manager at Mercedes-Benz Miami Gardens. From the moment I arrived, Angel made the entire experience effortless. He was efficient, kept me informed every step of the way, and paid close attention to every detail. On top of that,...
Response from the owner Replied: Hi Ilona, thank you for taking the time to leave a review for us at Mercedes-Benz of Miami. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 09, 2024
I've been going to Mercedes Benz Miami for years and have always had great customer service. My service rep Jay Torres is professional, attentive and cares about his customers. Jay works with my schedule as off as it can be, and ensures I feel treated like a loyal Mercedes Benz customer. Thanks to...
Response from the owner Replied: Hi Cynthia, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 09, 2024
Carlos Guerrero provides excellent customer service, he is very communicative, and stays on tops of everything. I am very happy with the way he handled the inspection process.
Response from the owner Replied: Hi Simona, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 09, 2024
The service I received was remarkable. Andy was very professional, efficient and knowledgeable .
Response from the owner Replied: Hi Beverly, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 09, 2024
SERVICE - Reception staff at the service lane is extraordinarily courteous. Very kind and very hospitable.Service tech's are a little more distant. Installations are top notch.
Response from the owner Replied: Hi Jaime, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 07, 2024
Mercedes quality
Response from the owner Replied: Hi Alexey, we really appreciate your feedback! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 07, 2024
Unlike Mercedes Benz of Pembroke Pines, the attention of the guys and the knowledge of Mercedes Benz of Miami was exceptional, they even found the problem with my car instantly and it looked great as it should have been more than two years ago when I took it several times. times to the other dealer...
Response from the owner Replied: Hola Gabriela, ¡estamos muy felices de haberte brindado una experiencia tan positiva! Sus maravillosos comentarios y calificaciones significan mucho para nosotros. Si alguna vez necesita algo más de nuestra parte, no dude en llamarnos o visitarnos. ¡Que tengas un día increíble!
Cars.com Review
- December 06, 2024
Avoid this place. They are dishonest, misrepresent practically everything just to lure you into signing and then do everything to rip you off even more. Scammers.
Dealer Replied: Hi, we are disappointed to hear that you did not have a more positive experience with us at Mercedes-Benz of Miami. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (305) 707-0147 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- December 06, 2024
Avoid this place. They are dishonest, misrepresent practically everything just to lure you into signing and then do everything to rip you off even more. Scammers.
Dealer Replied: Hi Ray, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (305) 707-0147 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- December 06, 2024
Avoid this place. They are dishonest, misrepresent practically everything just to lure you into signing and then do everything to rip you off even more. Scammers.
Dealer Replied: Hi Ray, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (305) 707-0147 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Yelp Review
- December 06, 2024
Avoid this place. They are dishonest, misrepresent practically everything just to lure you into signing and then do everything to rip you off even more. Scammers.
Google Review
- December 05, 2024
Excellent servicesExcelente services
Response from the owner Replied: Hola Weiller, gracias por tu reseña positiva. Estamos felices de haberle sido de utilidad. Siempre estamos aquí para brindar un servicio excepcional a un excelente precio. ¡Esperamos que nos considere nuevamente en el futuro!
Google Review
- December 04, 2024
Service should be better for a high end dealership when it comes to the service area.Pushy, disorganized and employees arguing at the receiving area in front of customers. Very unprofessional.
Response from the owner Replied: Hi Ricardo, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Miami take our reviews very seriously. If you would be willing to give us another chance in the future, please reach out to our General Manager at (305) 707-0147. We would appreciate the chance to turn your experience around.
Google Review
- December 04, 2024
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Miami so highly!
Google Review
- December 03, 2024
Priscilla from the service department took really care great of me ..10/10 would definitely recommend her to anyone of my friends and families..
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- December 03, 2024
Excellent service all the way around. Superb, and Andy was way beyond excellent. Thanks Andy ( service advisor)
Response from the owner Replied: Hi Gus, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 03, 2024
Great company amazing service department
Response from the owner Replied: Hi Carlos, we are so happy to read such a great review about Mercedes-Benz of Miami! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 03, 2024
Herbert assisted me with my ride to work and back. Excellent service I got there and everything was ready in less than 20 minutes.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 03, 2024
Great service from my advisor Carlos. Always helps me take care of my car.
Response from the owner Replied: Hi Julio, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 03, 2024
Response from the owner Replied: Hi, it's great to see such a positive rating of Mercedes-Benz of Miami! Please don't hesitate to give us a call if we can assist you further! Take care.
Google Review
- December 03, 2024
Very good prices look for Cesar Leon he is the best employee on the dealer
Response from the owner Replied: Hi Wilkin, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- December 03, 2024
Fantastic experience servicing our car. The dealership staff was attentive, particularly Abel Rivero went the extra mile to ensure our satisfaction.
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- December 03, 2024
Fantastic experience servicing our car. The dealership staff was attentive, particularly Abel Rivero went the extra mile to ensure our satisfaction.
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 02, 2024
Today, I had a professional and courteous experience.I was well-cared for from the moment I arrived until my departure, courtesy of Consultant Alen Konstantinovskiy.
Response from the owner Replied: Hi Bernardo, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 02, 2024
I own a 2022 S580 that has has some very unfortunate warranty issues. I felt compelled to leave this review because when people go out of their way for you it should be mentioned.I can say without a doubt, Mercedes of Miami has the best service facility period. The Director of Service Ronald, truly...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 02, 2024
Response from the owner Replied: Wow, thank you for the high star-rating!
Google Review
- December 01, 2024
Had a positive experience with MB.my car was assigned to Mr Alen.he took care of my car and completed the repair in a timing manner.he was available by phone a and text..he provided transportation to and from the shop as seeded to discuss issues related to parts, price and the repair. Mr alen is an...
Response from the owner Replied: Hi Elsha, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 30, 2024
Sometimes taking your car in can be a hassle. But when you have such a great service advisor, who goes above and beyond like Ignacio it makes the process so seamless. I would highly recommend asking for Ignacio if you service your car here.
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 30, 2024
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Miami. If there is anything else we can do for you, please don't hesitate to let us know (305) 707-0147. Have a great one!
Google Review
- November 29, 2024
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- November 28, 2024
Alen K was very informative and professional, he got my service finished by end of day on a busy week!
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 28, 2024
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- November 28, 2024
Worst experience and customer ever imagined. My girlfriend’s 2020 CLA’s engine fell apart at 54k miles and @mercedesbenz didn’t even honored the warranty. So disappointing; she got bullied by the service manager at Mercedes Miami saying it was lack of maintenance. She presented receipts and they...
Response from the owner Replied: Thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- November 28, 2024
The service department was very helpful and timely on repairs to my Mercedes and everyone was very professional. Thank you Gus and your team for the service you provided
Response from the owner Replied: Hi Russell, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 28, 2024
Mercedes Benz of Miami provides excellent quality services.
Response from the owner Replied: Hello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 28, 2024
Ricardo was a superstar in the service department. It was VVIP concierge service which is usually what I get at my dealership in Canada. I would recommend him to everyone who needs to be treated with respect and courtesy.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, David! We appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future.
Google Review
- November 28, 2024
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Google Review
- November 24, 2024
Great place with good service even though I had a bad experience with the sprinter. If u looking for a work van might not be ur best option
Response from the owner Replied: Hello Ben, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (305) 707-0147 so we can assist you further.
Google Review
- November 24, 2024
My company has a fleet contract hereThey send you videos on what's going on , with your Truck.And service man is awesome Gus is the best.And the guys taken your keys.Good team
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 23, 2024
The service was beyond professional and efficient. Andy Garcia is an amazing individual, and he meets my service needs every time I drive in. Thank you !!
Response from the owner Replied: Hi Gabriela, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 23, 2024
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- November 22, 2024
Response from the owner Replied: Hello, thank you for the high rating! Big thumbs up!
Google Review
- November 21, 2024
Excellent service excellent manager ALAN
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- November 21, 2024
My service advisor Priscilla was very helpful and knowledgeable. Thanks
Response from the owner Replied: Hi Michael, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 21, 2024
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- November 20, 2024
Mercedes Benz of Miami is the best dealership. They have a magnificent service department as well. My service advisor Ricardo is outstanding and exemplifies professionalism. Ricardo has excellent customer service skills including knowledge about my vehicle and timely updates on service progress....
Response from the owner Replied: Hi Yousef, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 20, 2024
More than perfect
Response from the owner Replied: Hello Georges, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 20, 2024
Ignacio my Service provider was excellent as always and got it done as quickly as was possible!
Response from the owner Replied: Hi Louis, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 20, 2024
The Service team especially my adviser Andy was nothing short of incredible! Thank you for your supportive and thoughtful service!
Response from the owner Replied: Hi Cynthia, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Miami
Google Review
- November 19, 2024
Very good service, always on time. I appreciate Alen Konstantinovskiy for helping me. He is kind, knowledgeable, friendly. I really recommend this Mercedes Benz Miami , you will be glad.
Response from the owner Replied: Hi Irina, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 18, 2024
Terrible service
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- November 18, 2024
Was there for 30mins, And No one came to speak to me, Everyone
Response from the owner Replied: Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like the opportunity to address your concerns. Please reach out to us directly at (305) 707-0147 when you have a chance. Thank you, and we look forward to hearing from you.
Google Review
- November 16, 2024
DearMercedes Benz north Miami at Palmeto and 12 aveFor a customer who has been loyal to Mercedes-Benz for decades and buys a set of faulty windshield wipers from Mercedes, only to make a complaint and receive a bill and labor charges as the only response—and, on top of that, has the seat scratched....
Response from the owner Replied: Hello, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (305) 707-0147 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- November 16, 2024
Response from the owner Replied: Thank you; your positive rating means a lot to us here at Mercedes-Benz of Miami!
Google Review
- November 16, 2024
My experience at Mercedes-Benz Miami was excellent thanks to Carlos Guerrero. His attention and kindness made everything easy and pleasant. He was aware of every detail and helped me with everything I needed. 100% recommended! Thank you, Carlos, for a first-class visit.
Response from the owner Replied: Hi Carlos, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future.