Google Review
- December 03, 2021
My sales guy Matt Jacobson was amazing, very friendly, helpful and overall showed me the best customer service experience ever, and he even checked the next day to make sure we we're satisfied and made it home safe. I really appreciate him.
Response from the owner Replied: Hi Frankie, thank you for your kind review; we are happy to pass along your comments to Matt here at Mercedes-Benz of Miami! If you need more help, our team is available to talk -- safe travels!
Google Review
- December 01, 2021
good experience and very satisfied
Response from the owner Replied: Hi Alexander, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you for the review!
Google Review
- November 30, 2021
Tried calling here multiple times but no one answer at all. Always is the same, they answered but no one is on the line, the menu keeps sending you back to the beginning to start all OVER AGAINBad service, won't recommend the store for anything
Response from the owner Replied: Hi Antonio, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- November 26, 2021
My experience was great and the advisor was very professional and friendly while handling my cars needs. I would come back for sure.
Response from the owner Replied: Hi Amilly, we are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- November 25, 2021
Very professional service. I will be back.
Response from the owner Replied: Hi Daniel, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 25, 2021
I would like to give zero star but I can't service department is the worst I ever experience , Cesar Leon was very rude at soon as arrived here he said if you did not buy the car here your vehicle has no warranty , bad customer services will never come back to this place.
Response from the owner Replied: Hi Hctor, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you'd like, please contact our General Manager at (305) 707-0147. We'd appreciate the chance to make your experience a positive one.
Google Review
- November 24, 2021
Hugo is an amazing salesman you have to ask for him made it easy fast and extremely pleasant Eloy the manager helped my deal go through in minutes Will the Finance manager was also amazing and made it easy and quick Fernando and Benny made sure everything was done flawlessly. Thank you all!! I love...
Response from the owner Replied: Hi Adan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 24, 2021
I brought the car for tire service. All pressure was down. They wanted me to wait 4 hours. When I decided to leave I told him just to level the tire pressure and I will bring it back. He said okay but didnt do it. Little stuff you miss. He was nice though.The ambient is outdated. The service really...
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Miami. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (305) 707-0147 -- we hope to hear from you soon.
Google Review
- November 19, 2021
Yorlian santiesteban puts alot of pride in this dealership and is very helpful thank you
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 18, 2021
worst costumer service I ever had. You make an appointment for service and they try to push you to sell your car. In addition the car sat there for nearly 8 hours and they did not even looked at it, only found out after many phone calls. I will never return there or recommend to anyone.
Response from the owner Replied: Hi Mayra, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- November 17, 2021
I've been calling since 10 am this morning only to be placed on hold and hung up on. The service is poor at best. The retention for service providers is nonexistent. I only get my car serviced once a year and my old service provider is never a current employer. This explains the sub par service. You...
Response from the owner Replied: Hi Danielle, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- November 17, 2021
Just awfull.We waited for a loner car for eight hours.never got one so I took my car back without it getting what I needed to get fixed.The manager needs to have a better understanding with his costumers needs.
Response from the owner Replied: Hi Deborah, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- November 15, 2021
Yorlian provided a great customer experience for me.I came in and brought in my vehicle for repairs and he provided great communication and was very thorough. Ill recommend all the time thank you
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to Yorlian here at Mercedes-Benz of Miami! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Google Review
- November 12, 2021
Loved the service
Response from the owner Replied: Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 11, 2021
Stefano Simionescu is the best!Highly recommended!Best prices and best customer service!
Response from the owner Replied: Hello, we are pleased to hear you had such a positive experience with us, Nelu! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 05, 2021
Response from the owner Replied: Hello, we are sorry to see you did not have a positive customer experience with us. We are always seeking to improve, so if you have the time, you are more than welcome to reach out to us at (305) 707-0147 to provide some details about your previous experience so we can work to turn it into a positive one. We hope to hear of you.
Google Review
- November 05, 2021
Response from the owner Replied: Hi, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Google Review
- November 03, 2021
Very friendly and helpful service writers. Process for service was easy and smooth. Unfortunately, the experience was marred by the negative attitude of the check in/valet attendant. Not a customer friendly personality. And getting our car after paying for service took way too long. However I kept...
Response from the owner Replied: Hi Richard, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Yelp Review
- November 02, 2021
This entire dealership is horrible. Go to any other Mercedes Benz dealership - you'll be happy you did. Impossible to contact management (multiple calls and voicemails unreturned) and the employees are straight up disrespectful. You'll regret going here.
Google Review
- October 29, 2021
Response from the owner Replied: Your great rating means a lot to us at Mercedes-Benz of Miami, and we appreciate you taking the time to leave us this review! Take care!
Yelp Review
- October 29, 2021
I purchase a 2020 AMG C63 coupe from this dealer. Their salesman was very polite. A year later I have an issue with the vehicle and emergency brake malfunctioned and locked all my brakes causing my vehicle to come to a complete stop. Had to get the vehicle towed to the dealer. I have full warranty...
Google Review
- October 28, 2021
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 26, 2021
Google Review
- October 26, 2021
Response from the owner Replied: Thanks for your positive review! The whole team here at Mercedes-Benz of Miami strives to provide a positive customer experience. Wishing you a great day!
Google Review
- October 26, 2021
Response from the owner Replied: Thank you for your rating. We would greatly appreciate more details on what we could have done better. Please contact us at (305) 707-0147 at your earliest convenience. We would love to the opportunity to make your customer experience a better one. Best regards.
Google Review
- October 26, 2021
(Translated by Google) excellent atention(Original)muy buena atencion
Response from the owner Replied: (Translated by Google) We appreciate you taking the time to leave us an answer, Antonio! If you ever need help, just give us a call. Happy motor racing!(Original)Agradecemos que te tomes el tiempo de dejarnos una respuesta, Antonio! Si alguna vez necesita ayuda, simplemente llmenos. Feliz automovilismo!
Google Review
- October 26, 2021
(Translated by Google) Very bad customer service, my car was serviced on Saturday and it had problems on Wednesday, I have to wait 2 days for a diagnosis(Original)Muy mala atencin al cliente mi carro lo yebaron a cervicio el sbado y el mircoles present problemas, tengo que esperar 2 das para que me...
Response from the owner Replied: Hola Maydiel, gracias por informarnos sobre este asunto. Si est dispuesto, a nuestro Gerente General le encantara hablar con usted y corregir estos problemas. Puede comunicarse con el gerente general al (305) 707-0147; esperamos tener noticias suyas pronto.
Google Review
- October 26, 2021
(Translated by Google) I came today for service, it is known how expensive it is, and the car is left extremely dirty, it has been more than 2 hours since it arrives, terrible service. I don't want any manager's apologies in advance.(Original)Vine hoy a servicio, es sabido lo caro que es, y el carro...
Google Review
- October 23, 2021
Great customer service! Very knowledgeable and helpful people work there. Special thanks to Justin Almonacid, he took care of the situation as a professional. With a now day situation with car shortage and no loaners available. He found me one. And made my day so much easier. Having two kids and no...
Response from the owner Replied: Hi Ifay, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 21, 2021
Mr. Luis Lopez was very professional!! Excellent service!!!
Google Review
- October 19, 2021
Great staff & Customer Service.
Response from the owner Replied: Hi Laudelino, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 15, 2021
Response from the owner Replied: Hi Jensi, we regret to hear that you are displeased with your recent experience with us. If you'd like, please contact our General Manager at (305) 707-0147. We'd appreciate the chance to make your experience a positive one. We hope to hear from you.
Google Review
- October 14, 2021
I was at Mercedes Benz and I thought that I was getting a good deal at the moment. I signed all the paperwork and then noticed that the miles where higher than the price that was pitched. I had such a good experience before this with the sales associates that helped me out, although now I feel...
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- October 12, 2021
Yoyo best service advisor
Response from the owner Replied: Hi, we appreciate you taking the time to leave us a response. If you need more help, our team is available to talk -- safe travels!
Google Review
- October 12, 2021
Goo see Andy at Mercedes-Benz of miami great guy
Response from the owner Replied: Hi, your wonderful feedback and rating mean a lot to us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 12, 2021
Response from the owner Replied: Hi Doris, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Cars.com Review
- October 06, 2021
Very Poor customer Service. After this Dealership neglected and damaged my van during the time when my Sprinter van was there for some scheduled repairs covered by the MB warranty. Now they are all refusing to fix the damage by claiming that it is not their fault. I spoke to both managers of the...
Dealer Replied: Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- October 05, 2021
Very Poor customer Service. After this Dealership neglected and damaged my van during the time when my Sprinter van was there for some scheduled repairs covered by the MB warranty. Now they are all refusing to fix the damage by claiming that it is not their fault. I spoke to both managers of the...
Google Review
- October 02, 2021
Very good service from Santiago Espinosa
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- October 01, 2021
My overall experience was excellent. From the moment we arrived, we were greeted by Francisco. He was professional, enthusiastic, and listened. He took the time to answer all my questions and was very honest about where my investment would work best for my needs. Will of the Finance Department,...
Response from the owner Replied: Hi Debbie, thank you for your kind review; we are happy to pass along your comments to Francisco here at Mercedes-Benz of Miami! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- September 30, 2021
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Google Review
- September 29, 2021
Response from the owner Replied: Hi, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Google Review
- September 28, 2021
Response from the owner Replied: Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!
Google Review
- September 28, 2021
Response from the owner Replied: Hi Noel, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 28, 2021
Response from the owner Replied: Hi Dwan, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- September 25, 2021
Response from the owner Replied: We appreciate the high star-rating!
Google Review
- September 25, 2021
Woefully inadequate service. I was so disappointed in how my issue was handled. They did everything they could to deny me warranty service because the car was repaired by a Mercedes Benz dealership 2 hours away.Made me want to go buy a Lexus!I have spent thousands of dollars over the years at this...
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- September 25, 2021
I made a appointment for oil change service. When I sat down with service person, they offer me 3 different kind of services. Which was very nice but I told them that I just want oil change service. On the their web site offer $30 off with any service with $150 or more service so I asked them if...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (305) 707-0147 -- we hope to hear from you soon. Take care!
Google Review
- September 24, 2021
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Google Review
- September 24, 2021
Response from the owner Replied: Hello, thank you so much for your great rating of Mercedes-Benz of Miami! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes!
Yelp Review
- September 24, 2021
I want to this Mercedes dealership to test drive an s class. They didn't have much inventory but that's kind of how it's going right now with the pandemic but a sales person came out pretty much right away, they went to go get the key and we took it for a test drive with no issue. They inspected my...
Google Review
- September 20, 2021
Response from the owner Replied: Hi Edward, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 17, 2021
Response from the owner Replied: (Translated by Google) We appreciate you taking the time to leave us an answer, Ernesto! If you ever need help, just give us a call. Happy motor racing!(Original)Agradecemos que te tomes el tiempo de dejarnos una respuesta, Ernesto! Si alguna vez necesita ayuda, simplemente llmenos. Feliz automovilismo!
Google Review
- September 17, 2021
Response from the owner Replied: Hi Andrey, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 17, 2021
Response from the owner Replied: Hi Shanise, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- September 17, 2021
I brought my car for service yesterday, September 16,2021 and was impressed by the good service, it was done in timely matter and great professional people.Thank you Carlos!Milla Romenskaya
Response from the owner Replied: Azora, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 15, 2021
Response from the owner Replied: Hi Ala, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Yelp Review
- September 15, 2021
Horrible service department and appears that many agree! You have a choice in mis I , go elsewhere ! In particular, richard Suarez , rude , abrasive and unprofessional, no answer from upper manamgemt despite multiple requests
Google Review
- September 14, 2021
Sharing a review as I received an email asking for feedback otherwise I wouldnt have provided this review.In summary, the Service at this dealership is sadly not what youd come to expect from Mercedes. Im confident whoever from MB Miami responds to this review likely wont care they just dont want a...
Google Review
- September 11, 2021
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Google Review
- September 10, 2021
Response from the owner Replied: Hi, we love receiving a high rating, and appreciate your positive review of Mercedes-Benz of Miami! We hope you'll consider us again in the future with your automotive needs!
Google Review
- September 10, 2021
Response from the owner Replied: Thanks Ernst, for leaving us this response. If you are willing, please call our General Manager at (305) 707-0147 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- September 10, 2021
Response from the owner Replied: Hi, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Google Review
- September 10, 2021
Response from the owner Replied: Thank you! We are proud to serve you!
Google Review
- September 10, 2021
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 10, 2021
(Translated by Google) Very good service, they helped me to service the car as quickly as possible 10/10(Original)Muy buen servicio, me ayudaron para hacer el servicio del carro lo ms rpido posible 10/10
Response from the owner Replied: (Translated by Google) Julieta, thank you for your positive review. We are happy to have been helpful to you. We are always here to provide exceptional service at a great price, we hope you will consider us again in the future!(Original)Julieta, gracias por tu resea positiva. Estamos felices de haberle sido til. Siempre estamos aqu para brindar un servicio excepcional a un excelente precio, esperamos que nos considere nuevamente en el futuro!
Google Review
- September 10, 2021
Response from the owner Replied: (Translated by Google) Ivan, thank you for your positive review. We are happy to have been helpful to you. If you ever need help, just give us a call. Happy motor racing!(Original)Ivan, gracias por tu resea positiva. Estamos felices de haberle sido til. Si alguna vez necesita ayuda, simplemente llmenos. Feliz automovilismo!
Google Review
- September 10, 2021
Response from the owner Replied: (Translated by Google) Daniel, thank you for your positive review. We are happy to have been helpful to you. If you ever need help, just give us a call. Happy motor racing!(Original)Daniel, gracias por tu resea positiva. Estamos felices de haberle sido til. Si alguna vez necesita ayuda, simplemente llmenos. Feliz automovilismo!
Google Review
- September 10, 2021
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 09, 2021
Lets face it, we all know that sometimes buying a car can be a challenging experience. Not all places have their customers best interests at heart and you can never be sure if the sales person is really on your side. Thats why I felt compelled to leave this review for Mercedes-Benz of Miami, because...
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to Alberto here at Mercedes-Benz of Miami! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day!
Google Review
- September 09, 2021
Response from the owner Replied: Hi Ivan, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Miami. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 08, 2021
This was my first experience at MB of Miami. I showed up for my appointment on time, and I had to wait an hour before anyone acknowledged me (I waited in the designated reception area with other customers). When the service advisor did call me back to his desk, he informed me that he didn't know if...
Response from the owner Replied: Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you'd like, please contact our General Manager at (305) 707-0147. We'd appreciate the chance to make your experience a positive one.
Google Review
- September 07, 2021
Response from the owner Replied: Hi Roberto, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 07, 2021
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!
Google Review
- September 06, 2021
Inventory is low everywhere right now and we came to Mercedes-Benz of Miami to view what was there. Things are flying off the lot quicker than we could get there but we still found the perfect fit.Santiago Espinosa was kind and patient and worked with us to help us find what we wanted. I never...
Response from the owner Replied: Hi Christie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 06, 2021
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Google Review
- September 03, 2021
Very disappointed, the service department wasnt any help. A man by the name of Yorlian who was assigned to me tried to get me to pay $200 to strip my lug nut to change my rear tire. He informed me that they werent providing the service because they were too lazy and didnt want to take the time to...
Response from the owner Replied: Hello, we are deeply disappointed by your experience at Mercedes-Benz of Miami. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (305) 707-0147 -- we hope to hear from you soon.
Google Review
- September 03, 2021
Response from the owner Replied: Hi Yoel, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 02, 2021
I want to thank the professional staff from Mercedes Benz of Miami and specially a great sales person called Manny Fernandez for being such a professional, courteous and great gentleman in every single aspect. As a consumer, I'm aware about what's happening in the car business due to some shortage...
Response from the owner Replied: Hi Sol, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- September 01, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- September 01, 2021
Response from the owner Replied: The entire team at Mercedes-Benz of Miami would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- September 01, 2021
Response from the owner Replied: Hello, thanks for leaving us a great review! And thanks for choosing Mercedes-Benz of Miami! Best regards!
Google Review
- September 01, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! We care deeply about delivering the best possible customer experience! Thank you!
Google Review
- September 01, 2021
Response from the owner Replied: At Mercedes-Benz of Miami, we sincerely value your review. Thanks for such a positive rating!
Google Review
- September 01, 2021
Response from the owner Replied: Hello, thanks for leaving us a great review! And thanks for choosing Mercedes-Benz of Miami! Best regards!
Google Review
- September 01, 2021
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Google Review
- September 01, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- September 01, 2021
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Google Review
- September 01, 2021
Response from the owner Replied: Thanks for your positive review! The whole team here at Mercedes-Benz of Miami strives to provide a positive customer experience. Wishing you a great day!
Google Review
- September 01, 2021
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Lovely to see you had a great customer experience with us!
Google Review
- September 01, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us at Mercedes-Benz of Miami. Kind regards!
Google Review
- September 01, 2021
Response from the owner Replied: Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!
Google Review
- September 01, 2021
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- September 01, 2021
Response from the owner Replied: Hi there, I would like to get some more details about your experience with us. Please reach out to us at (305) 707-0147 so we may assist you in moving forward towards a resolution.
Google Review
- September 01, 2021
Response from the owner Replied: Hello, many thanks for rating Mercedes-Benz of Miami so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- September 01, 2021
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Google Review
- September 01, 2021
Response from the owner Replied: Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!
Google Review
- September 01, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us this great rating!
Google Review
- September 01, 2021
Response from the owner Replied: Hi, we take our reviews seriously and are disappointed to see that we didn't meet your expectations. We'd like to learn more; please reach out to us at (305) 707-0147. We hope to hear from you soon.
Google Review
- September 01, 2021
Response from the owner Replied: Hello, thank you very much for taking the time to leave us this positive review! Our aim is to deliver a positive customer experience. Have a great week!
Google Review
- September 01, 2021
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- September 01, 2021
Response from the owner Replied: Hello, thank you for your awesome review! We love seeing so many stars!
Google Review
- September 01, 2021
Response from the owner Replied: Such a great rating! Thank you so much!
Google Review
- September 01, 2021
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- September 01, 2021
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- September 01, 2021
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- September 01, 2021
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Miami. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- September 01, 2021
(Translated by Google) We were very well looked after by Mr. Santiago Espinosa and we were very satisfied with the purchase of the GLS 550 truck.(Original)Fuimos muy bien atendidos por el seor Santiago Espinosa y salimos muy satisfechos con la compra de la camioneta GLS 550.
Response from the owner Replied: (Translated by Google) Jorge, thank you for your positive review. We are happy to have been helpful! If you ever need help, just give us a call. Happy motorsport!(Original)Jorge, gracias por tu resea positiva. Estamos felices de haberle sido til! Si alguna vez necesita ayuda, simplemente llmenos. Feliz automovilismo!
Google Review
- September 01, 2021
(Translated by Google) Like all MERCEDES BENZ stores .... VERY CLEAN, VERY KIND, ATTENTION IN SPANISH .... ALL EXCELLENT ....(Original)Como todas las tiendas MERCEDES BENZ....MUY LIMPIO, MUY AMABLES, ATENCIN EN ESPAOL....TODO EXCELENTE....
Response from the owner Replied: (Translated by Google) We appreciate you taking the time to leave us an answer, Augusto! If you ever need help, just give us a call. Happy motor racing!(Original)Agradecemos que se haya tomado el tiempo de dejarnos una respuesta, Augusto! Si alguna vez necesita ayuda, simplemente llmenos. Feliz automovilismo!
Google Review
- September 01, 2021
Response from the owner Replied: (Translated by Google) We appreciate you taking the time to leave us an answer, Yunier! We are always here to provide exceptional service at a great price, we hope you will consider us again in the future!(Original)Agradecemos que se haya tomado el tiempo de dejarnos una respuesta, Yunier! Siempre estamos aqu para brindar un servicio excepcional a un excelente precio, esperamos que nos considere nuevamente en el futuro!
Google Review
- September 01, 2021
Response from the owner Replied: (Translated by Google) We appreciate you taking the time to leave us an answer, Efrain! We are always here to provide exceptional service at a great price, we hope you will consider us again in the future!(Original)Agradecemos que te tomes el tiempo para dejarnos una respuesta, Efran! Siempre estamos aqu para brindar un servicio excepcional a un excelente precio, esperamos que nos considere nuevamente en el futuro!
Google Review
- September 01, 2021
Response from the owner Replied: Thank you for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (305) 707-0147. We hope to hear from you.
Google Review
- September 01, 2021
Response from the owner Replied: Hi Jovany, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 01, 2021
Response from the owner Replied: Hi Lorinzo, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 01, 2021
Response from the owner Replied: Hi Billy, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 01, 2021
Response from the owner Replied: Hi Yoly, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- September 01, 2021
Response from the owner Replied: Hi Gonzalo, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 01, 2021
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Miami. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (305) 707-0147. We hope to hear from you.
Google Review
- September 01, 2021
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 01, 2021
The only reason Im giving this review 2 stars is because the service guy Joel goes above and beyond to help our experience go as seamless as possible. He texted with us to keep us informed about our car and to give us the details on the tricks of how to get in and out quickly but quickly is...
Response from the owner Replied: Hi Jessica, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- August 31, 2021
This has been my 'home' dealership since I leased my first of four cars back in 2005 - the service is top-notch and this last visit Steven really went above and beyond to fix my car's A/C in less than 24 hours - a necessity in 90+ degree weather! This Mercedes-Benz location will continue to be my...
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Have a great day!
Yelp Review
- August 31, 2021
Got my vehicle serviced yesterday !! Was in and out instantly !! My go to agent is mr. Rafael Marzo, very professional and kind. Always looks out for me to have the best experience. I refuse to go to any other agent ! He's the best of the best !!! Also everyone is kind and very welcoming !! Never a...
Google Review
- August 30, 2021
Its nearing the end of 2021 and there is a microchip shortage which unfortunately translates into a car shortage. We were recommended to Manny Fernandez, sales consultant at Mercedes-Benz of Miami from a great friend who has purchased multiple Mercedes from Manny. There was just one you read that...
Response from the owner Replied: Hi Daniel, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day!
Google Review
- August 29, 2021
Response from the owner Replied: Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 27, 2021
Mercedes Benz of Miami 1200 NW 167 ST Miami Gardens FL 33169 The people responsible for this car dealer Mike Ochoa (general manager) Richard (services manager) have no respect for their customers 21 months ago I got a C300 lease what I regret the car has had more than 5 problems with the...
Google Review
- August 26, 2021
Response from the owner Replied: Hi Sharon, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Google Review
- August 24, 2021
Response from the owner Replied: Hello, thank you for your kind review; we are happy to pass along your comments to Salim here at Mercedes-Benz of Miami! If you have any further questions, please give us a call. We're always happy to help! Take care!
Google Review
- August 20, 2021
Google Review
- August 20, 2021
Our Service Provider Manny Guzman is always on point. He always makes sure things run smoothly. Great customer service and great attention to detail.. Kept great communication during the time my car was in service.Manny is the best
Response from the owner Replied: Hi Johanna, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 20, 2021
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 19, 2021
Response from the owner Replied: Hi John, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 16, 2021
Response from the owner Replied: Hi Tarrica, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 16, 2021
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 16, 2021
Response from the owner Replied: Hello Kenya, we are deeply disappointed by your experience at Mercedes-Benz of Miami. We would like to have a better understanding about your experience. Please reach out to us at (305) 707-0147 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- August 15, 2021
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 15, 2021
Response from the owner Replied: Hi Tina, your wonderful feedback and rating mean a lot to us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 15, 2021
This has by far been the best vehicle purchase experience Ive ever had. From the moment I set foot inside this location, I was greeted with such a warm welcoming. Albert was my salesman and he is the absolute best!! He guided me to the Benz that best fits me. He was so knowledgeable, kind,...
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 14, 2021
I am overwelmed of happiness with my new car the service that i received and the simplicity upon approvalTorally worrh it and reccomended
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 14, 2021
Worst experience! I wanted to change my GLC300 for a new one at end of lease. Sales person give the worst service, not too many cars and very expensive. I went to return the vehicle, and Gus Figueroa, Sales Manager offered to purchase it and that I didn't have to ay for the disposition fee or any...
Google Review
- August 13, 2021
Beware of the abusive practices of this dealer, specially from the sales manager Gus Figueroa. We wanted to exchange a car at the end of the lease, but when the dealer noticed the value of our car was greater than the payoff they convinced us to sell the car to them and not pay a disposition fee. 3...
Yelp Review
- August 13, 2021
The Service Department is horrible. Right in the beginning I want to mention that I've been driving the most luxurious S classes (W140, W220, W221) for 20 years. Now I drive a 2021 GLS 63 AMG. I am the real fan of this brand.I brought my GLS there because some mistakes appeared in the car. They...
Yelp Review
- August 12, 2021
You might as well drop dead before anyone helps. The phone will ring off the hook without any avail. I've been dealing with Norman Braman since the 80's. His work ethics have always been what has drawn people to his dealers. I must say that his staff nowadays is not cutting it. What a shame that no...
Google Review
- August 11, 2021
the worst costumer services of all the dealer in the world. The worst experience to leave a car in service, there is no courtesy call, they leave you waiting regardless of your time, there are no cars to solve, they hang up on the phone, the costumer services is the face of every company is a...
Google Review
- August 10, 2021
Response from the owner Replied: Hi Streetceleb, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 07, 2021
Response from the owner Replied: Hi Mark, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (305) 707-0147 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Yelp Review
- August 06, 2021
If I could give this dealership 0 stars I would, the salesperson refused to work with my son with a loan already in place with my bank. Soooo guys if you're looking for a new car DO NOT go to this dealership and work with a Salesman named Danny. Apparently Danny is doing so well (he told my son he...
Google Review
- August 02, 2021
Response from the owner Replied: Hi Dawn, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- August 01, 2021
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- August 01, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- August 01, 2021
Response from the owner Replied: Hello, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!
Google Review
- August 01, 2021
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Miami. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- August 01, 2021
Response from the owner Replied: Thank you for taking the time to rate us. It is discouraging to see that you had anything less than a five-star customer experience here at Mercedes-Benz of Miami. Please contact us at (305) 707-0147 at your convenience so that we can understand the details of your situation and attempt to turn your customer experience into a positive one. We look forward to speaking with you.
Google Review
- August 01, 2021
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- August 01, 2021
Response from the owner Replied: Thanks for the great rating, and have a wonderful day!
Google Review
- August 01, 2021
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- August 01, 2021
Response from the owner Replied: Hi, thanks for giving us so many stars! If there's ever more that we can do for you, please stop by!
Google Review
- August 01, 2021
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Google Review
- August 01, 2021
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Google Review
- August 01, 2021
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- August 01, 2021
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Miami, we strive for excellence. Thank you for your business!
Google Review
- August 01, 2021
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
Google Review
- August 01, 2021
Response from the owner Replied: Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Google Review
- August 01, 2021
Response from the owner Replied: Hi, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Google Review
- August 01, 2021
Response from the owner Replied: Hello, it is disappointing to see your low star rating. If you'd like, please contact our General Manager at (305) 707-0147. We'd appreciate the chance to make your experience a positive one.
Google Review
- August 01, 2021
Response from the owner Replied: Such a great rating! Thank you so much!
Google Review
- August 01, 2021
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- August 01, 2021
Google Review
- August 01, 2021
Response from the owner Replied: So many stars! Thank you for rating Mercedes-Benz of Miami so highly!
Google Review
- August 01, 2021
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Miami such a high star-rating! Thanks again and take care!
Google Review
- August 01, 2021
(Translated by Google) Stylish, aimospheric and large-scale ...(Original), ...
Response from the owner Replied: Hi Basil, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 01, 2021
(Translated by Google) Very low quality customer service. It is the first Mercedes dealership with such little professionalism. I obtained an appreciation for the purchase of my infinity in carmax and Mercedes could not match it, although they promised me that they would . I do not know other...
Response from the owner Replied: (Translated by Google) Hello, thank you for informing us on this matter. Our General Manager would like to help you change your experience. If you are willing, please contact our General Manager at (305) 707-0147 to discuss what we can do to assist you.(Original)Hola, gracias por informarnos sobre este asunto. Nuestro Gerente General quisiera ayudarlo a cambiar su experiencia. Si est dispuesto, comunquese con nuestro gerente general al (305) 707-0147 para analizar qu podemos hacer para ayudarlo.
Google Review
- August 01, 2021
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- July 30, 2021
Because of the pandemic, I was hesitant about buying a car without being able to see it. However, my salesperson Simona was truly the best Ive ever encountered. She was fast and helped me get the exact certified pre-owned that I wanted. She was patient throughout the whole process, and is super...
Response from the owner Replied: Hi Gabriel, we appreciate you taking the time to leave us a response. If you ever need help, just give us a call. Happy motoring!
Google Review
- July 30, 2021
BUYERS BEWARE!!!!!! This was, by far, the worst experience buying a car. Coming from a person that purchases or leases cars every two years from many different manufacturers, this is a lot to say. I custom ordered a 2021 G63 which they stated would take 12 to 14 months to build. The price had...
Response from the owner Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- July 29, 2021
Response from the owner Replied: Adriana, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 29, 2021
Response from the owner Replied: Gilbert, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- July 29, 2021
Mercedes driver Lewis Hamilton wrecked Max Verstappen, put him in the hospital, and cost RBR well over $1 million in damages in a season with a hard budget cap.
Google Review
- July 28, 2021
Response from the owner Replied: Hello Gilbert , thanks for your praise and kind comments about Irina. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 28, 2021
Response from the owner Replied: Hello Ricardo, we're happy to hear you had such a positive experience with Carlos ! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 28, 2021
Response from the owner Replied: Hello Omara, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- July 27, 2021
Response from the owner Replied: Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 22, 2021
My second time at this dealership for service and had same experience both times.Service rep Steven was and is amazing, he delivers what he promises and is very pleasant to deal with.The person in the driveway that greets customers is not as pleasant to deal with, she clearly doesn't like when a...
Response from the owner Replied: Hello Dana, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 22, 2021
This was the absolute worst experience buying cars in my entire life. I purchased a used 120,000 car and couldnt get anyone on the phone after I wired the money. The car arrived and in within 48 hours the car had misfires in the engine. The sales department, finance department and accounting...
Google Review
- July 22, 2021
I have had all brands of cars in my lifetime and never have I ever experienced such rude horrible service. I stopped by to get my phone paired with my new GLB-AMG. They took it right in then I was advised that it would take up to 3 hours to pair the phone. I asked for a loaner car and they said...
Response from the owner Replied: Hi Frank, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- July 21, 2021
I purchased a Mercedes from this dealer and it was an absolute breeze! The sales Person (Manny Fernandez) was incredible. Very attentive and truly helped me choose my dream car. Employees like this are what make companies prosper! Thank you Mercedes of Miami and Manny for making a daunting task of...
Response from the owner Replied: Hello Jd, it is great to read such wonderful comments about your recent experience with Manny! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 21, 2021
Been trying to get an s class mercedes brand new style since december 2021. Its not 8 months later and nobody has any clue when we can get one or even see one.
Response from the owner Replied: Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Yelp Review
- July 20, 2021
I purchased a Mercedes from this dealer and it was an absolute breeze! The sales Person (Manny Fernandez) was incredible. Very attentive and truly helped me choose my dream car. Employees like this are what make companies prosper! Thank you Mercedes of Miami and Manny for making a daunting task of...
Google Review
- July 19, 2021
All the process was excellent. The Sales Manager Stefano Semionescu and the Customer Financial Services Manager Joshua Mathews were extremelyprofessional, with a familiar atmosphere, I received exactly the I was looking for. I am very satisfied with my bought and the services received.
Response from the owner Replied: Carlos, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Miami. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 19, 2021
My experience was great. My service representative was welcoming, warm, and friendly. He provided great care.
Response from the owner Replied: Linda, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 18, 2021
Great place great management Mr. Fernando Lopez always caring.
Response from the owner Replied: Hi Andy, thank you for your kind review; we are happy to pass along your comments to Fernando here at Mercedes-Benz of Miami! We hope you have a great day!
Google Review
- July 18, 2021
Absolutely the worst service mean rude just wanted to get out by the time the clock rang 5 oclock
Google Review
- July 18, 2021
I purchased a Mercedes GLE AMG 53 from another dealer. I went in to get my tire replaced ant the service center treated me like I was not a costumer of the brand. took 2 days to change my tire and even charged me $6 more because they charged more than that the insurance for the tire would cover. I...
Response from the owner Replied: Hi Jean, thank you for taking the time to leave us feedback. Please call our General Manager at (305) 707-0147 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- July 16, 2021
Be careful, read your papers before signing. They slip some hidden fees that will surprise you.#soscuba #patriayvida
Google Review
- July 12, 2021
Awesome service! Made my dream car a dream come true!
Response from the owner Replied: Hello Rose, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 12, 2021
The worst experience I ever had leasing a car. Now they super cool ,because have no cars to sell so they think Mercedes in a demand. But, lets wait when they will start getting shipments. Manager told me: take your car(which is Mercedes, 6 months old that some safety features not working) and go...
Response from the owner Replied: Hello Marianna, we are deeply disappointed by your experience at Mercedes-Benz of Miami. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help. Take care.
Google Review
- July 08, 2021
This place is unbelievably amazing. Which made me purchase my car here. They always call to check up on you. And are always there for you. This place also gives you peace. You know your car is in good hands. Will be making another purchase soon. Thank you for everything
Response from the owner Replied: Tati, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Miami. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 02, 2021
I purchased my car about two weeks ago, the service was nice. My sale associate is Daniel, he is amazing. I had a good experience there and highly recommended.
Response from the owner Replied: An, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 01, 2021
Google Review
- July 01, 2021
Google Review
- July 01, 2021
Google Review
- July 01, 2021
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- June 29, 2021
Response from the owner Replied: Hi, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Google Review
- June 29, 2021
Great service from the gentlemen in the Service Department!
Response from the owner Replied: Sheryl, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 28, 2021
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- June 28, 2021
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- June 28, 2021
(Translated by Google) special(Original)especial
Response from the owner Replied: Hi Jonny, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 27, 2021
Excellent customer service, very professional in the Sales Department. I recommend them 100%
Response from the owner Replied: Hi Barbara, your comments keep us motivated and working hard for all our guests! We appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future.
Google Review
- June 27, 2021
Excelente atencin de parte de Gustavo Giralfui a hacerle cambio de servicio a mi GLC 300 y sal con una GLE 350, estoy muy feliz de haberlos elegido, no creo que pueda cambiar de marca nunca mas, son los mejores
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Cars.com Review
- June 27, 2021
My vehicle was serviced with excellent customer service.
Dealer Replied: Lois, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- June 27, 2021
Don't waste your time and money to come to Miami dealership for service. Go to Pembroke Pines or Coral Gables... total negligence here, they do not test drive cars here, arguing with customers and not doing the job. Went to Pembroke Pines and they had to redo Alignment few days later after Miami...
Google Review
- June 25, 2021
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Miami!
Google Review
- June 25, 2021
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- June 25, 2021
Response from the owner Replied: Hello, thank you for the high rating! Big thumbs up!
Google Review
- June 25, 2021
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
Google Review
- June 25, 2021
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here at Mercedes-Benz of Miami is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- June 25, 2021
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- June 25, 2021
Response from the owner Replied: Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!
Google Review
- June 25, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us this great rating!
Google Review
- June 25, 2021
Response from the owner Replied: Your great rating means a lot to us at Mercedes-Benz of Miami, and we appreciate you taking the time to leave us this review! Take care!
Google Review
- June 25, 2021
luis took care of everything to perfection!!
Response from the owner Replied: Hello Louis, we're happy to hear you had such a positive experience with luis! We look forward to your next visit! Take care!
Yelp Review
- June 25, 2021
We recently purchased Certified pre-owned GLC300. Not only they lost the 2nd key for the vehicle, the Driver Assist features are not working. For over a month we are trying to get a 2nd key they ordered. We asked many times to make an appointment with a loaner availability to fix the driver assist...
Cars.com Review
- June 23, 2021
The staff was friendly and concerned about the quality of serviced provided.
Google Review
- June 23, 2021
This is the worst Mercedes dealership on the planet. Its chaotic, aloof and not the least bit interested in providing solutions. Its worth the drive to go to the Ft. Lauderdale dealership for a personal, friendly, organized experience.
Response from the owner Replied: Hi Chloe, thank you for taking the time to leave us your honest feedback. We would like to have a better understanding about your experience. Please reach out to us at (305) 707-0147 at your earliest convenience and we will do our best to resolve this with you.
Cars.com Review
- June 23, 2021
The first guy that I was talking to wasn?t knowledgeable about the features of the car and the second guy was the only person that knew something but not enough for the sell if anything Joshua should get the commission from the sell because he was great! But I didn?t have any windshield fluid in...
Dealer Replied: Hello, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (305) 707-0147 so we may identify ways to improve your experience.
Google Review
- June 22, 2021
The worst experience ever. To get the wheel lock removed i need to wait a month and it costs $100 per wheel when it is free at BMW ( 400 cars in line in front of me, no proposal was given to resolve the issue. Very unsatisfied. Do not value their customers and do not need us
Response from the owner Replied: Hi , we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (305) 707-0147 so we can work towards a resolution. We look forward to hearing from you.
Google Review
- June 22, 2021
The appointment set up was quick but the wait was long. I had my husband picking me up and come back 4 hours later.
Response from the owner Replied: Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 22, 2021
The seller was very professional, I recommend it 100% Excellent attention always
Response from the owner Replied: Hello Roseilin, we are very happy we could provide you with a positive experience! We appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future.
Google Review
- June 22, 2021
Great Dealer!!! Everyone is Professional, Helpful and Friendly, they make you feel at home. My Service Advisor Andy Garcia is the best in my book, what an incredible human being. He is beyond professional, truly cares for your concerns, listens and goes the extra mile to make sure you are taken...
Response from the owner Replied: Hello Barbara, thank you for your kind review; we are happy to pass along your comments to Andy! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- June 22, 2021
I am not used to the "Miami attitude," so perhaps it is par for the course. Where I come from in Bethesda, MD, when we drive into the service department we always get the white gloves treatment. The lady at the podium in your service department had the worst attitude that I had ever...
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (305) 707-0147. We hope to hear from you.
Cars.com Review
- June 22, 2021
Asome the seller was a great person and very profesional
Cars.com Review
- June 21, 2021
Couldn?t have asked for better customer service, Walter and Daniel made the buying process so easy
Cars.com Review
- June 19, 2021
My experience was awesome I would definitely refer a friend or family member to that location I love Mercedes Benz hopefully in the future I can upgrade my Mercedes to a newer year with no problem thank you you guys are awesome
Yelp Review
- June 19, 2021
Warranty repair for a car at 10k miles and $80k MSRP - no loaner available, was advised that I will be without car for 2 months, keep paying lease and walk to work I mean seriously?Otherwise the dealership is selling all loaners... basically they DO NOT CARE about current...
Google Review
- June 18, 2021
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- June 18, 2021
Response from the owner Replied: Your great rating means a lot to us at Mercedes-Benz of Miami, and we appreciate you taking the time to leave us this review! Take care!
Google Review
- June 18, 2021
Response from the owner Replied: Hi Rey, thank you for taking the time to leave us feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- June 18, 2021
Response from the owner Replied: Nicole, thank you for the high star rating! We hope to be of service to you again in the future.
Google Review
- June 18, 2021
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- June 18, 2021
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Miami, we strive for excellence. Thank you for your business!
Google Review
- June 18, 2021
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Google Review
- June 18, 2021
Tengan mucho cuidado !!! Cuando hice la cita me dieron un precio luego el da del servicio me lo cambiaron para un ms alto, por un cambio de aceite y filtro solamente $ 275 por telfono y en persona $350 no solo eso te advierten que la luz que te aparece en el tablero no desaparece hasta que no le...
Response from the owner Replied: (Translated by Google) Hello Armando, thank you for informing us about this matter. We would like the opportunity to make it up to you, so if you are willing, please contact our General Manager at (305) 707-0147. We hope to hear from you.(Original)Hola Armando, gracias por informarnos sobre este asunto. Nos gustara tener la oportunidad de compensarlo, de modo que, si est dispuesto, comunquese con nuestro Gerente General al (305) 707-0147. Esperamos saber de usted.
Google Review
- June 18, 2021
(Translated by Google) I am not surprised by the attention and treatment I received !! As always they made me feel like a king !! Salim the best of all !!! I will always renew my car with you again !!!(Original)No me sorprende la atencin y el trato que recibi !! Como siempre me hicieron sentir como...
Response from the owner Replied: (Translated by Google) Gustavo, thank you for sharing your positive experience! We are always here to provide exceptional service at a great price, we hope you will consider us again in the future!(Original)Gustavo, gracias por compartir tu experiencia positiva! Siempre estamos aqu para brindar un servicio excepcional a un excelente precio, esperamos que nos considere nuevamente en el futuro!
Google Review
- June 18, 2021
I came in for new tires. They were installed the same day
Response from the owner Replied: Hi Shameatra, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 18, 2021
Zero customer service. Wait times are ALWAYS in excess of 5 hours for service, and no loaner vehicles available. My leased car with them had a computer issue 2 weeks after a routine service - they returned my car and the check engine light came back on within a matter of hours. I was told I need...
Response from the owner Replied: Hi Jen, we regret to hear that you are displeased with your recent experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Yelp Review
- June 18, 2021
I've owned MB vehicles for decades. Moving from Bethesda, MD to South Florida I ignored messages of caution with this dealership from several friends. The attitude of the service person receiving vehicles was appalling. She spoke broken English and made no effort to expedite my paperwork. I dropped...
Google Review
- June 17, 2021
Amaizing Dealership! Helpful, Fast and Excellent service!
Response from the owner Replied: Hi Sasha, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 17, 2021
Excellent sales & customer service. Complete online purchase available, including trade-in evaluation. The company delivered 100% of promise & commitments made. I will use them again!
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Miami. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 16, 2021
While visiting Miami on vacation my husband decided we should look for my c300 convertible. We found MBofMiami. Daniel our sales rep was wonderful. I had no intentions on buying a black car. When he drove it around I fell in love with the interior. He wasn't pushy but very professional. The only...
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- June 15, 2021
It was painless, my Service advisor Yorlian is very courteous and professional . He makes me feel like, he is on my side and protected from getting overcharged.
Response from the owner Replied: Otha, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- June 14, 2021
We met with Carlos our designated service manager on arrival and he was able to get our E63s scheduled on the rack for it's deferential 2500 mi service which took about 3 hours to complete. Although there was a bit of a delay in picking the car up, Carlos stayed at the agency to be able to pass the...
Response from the owner Replied: Jordan, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- June 12, 2021
Pinder Was My Salesman, He Really Helped Me Out & Didnt Sugar Coat Nothing And I Got My Dream Car & I Love It
Response from the owner Replied: Charline, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 11, 2021
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Lovely to see you had a great customer experience with us!
Google Review
- June 11, 2021
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- June 11, 2021
Response from the owner Replied: Hello, many thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Miami! We love to see such great feedback! Kindest regards.
Google Review
- June 11, 2021
Response from the owner Replied: Hello, we regret that you had a negative customer experience with us, but are hopeful that you will contact us to talk about any issues you encountered. If you'd be willing, we would love to speak with you directly and rectify any issues. We can be reached at (305) 707-0147.
Google Review
- June 11, 2021
Response from the owner Replied: Thanks for your review! We strive to provide a great customer experience, and definitely appreciate your rating. Please don't hesitate to reach out if you need anything. Best regards!
Google Review
- June 11, 2021
Response from the owner Replied: Hi, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Google Review
- June 11, 2021
Response from the owner Replied: Thank you so much for your high rating. We hope you have a great day!
Google Review
- June 11, 2021
Response from the owner Replied: Hello, thank you for your awesome review! We love seeing so many stars!
Google Review
- June 11, 2021
(Translated by Google) Excellent(Original)Excelente
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 11, 2021
(Translated by Google) Excellent attention and work !!!! Thank you very much Santiago !!!(Original)Excelente atencin y trabajo!!!! Muchas gracias Santiago !!!
Response from the owner Replied: (Translated by Google) We appreciate you taking the time to leave us an answer, Avilene! We will always be happy to help you if anything else comes up. Take care of yourself!(Original)Agradecemos que se haya tomado el tiempo para dejarnos una respuesta, Avilene! Siempre estaremos encantados de ayudarle si surge algo ms. Cudate!
Google Review
- June 11, 2021
Great experience !!!!
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 11, 2021
Nice
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- June 11, 2021
Santiago was amazing!!! Help me with everything to buy my car!!thanks
Mercedes-Benz of Miami 2370 Replied: Margarida, thank you for your kind review; we are happy to pass along your comments to Santiago here at Mercedes-Benz of Miami! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 10, 2021
Nice welcome with a little Cuban coffee. Everything went well. I would have liked to get a call a bit sooner about the status of my car while it was being serviced. But, all in all, I was happy.
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- June 10, 2021
I have a late model diesel and use my mechanic for service until the recall issue made me take it in to the dealer. The service is exceptional, Luis made sure all the eligible work was done on the vehicle. The car wash is also a great touch. Thank you!
Response from the owner Replied: Chris, thank you for your kind review; we are happy to pass along your comments to Luis here at Mercedes-Benz of Miami! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- June 10, 2021
Very good attention by gustavo giralt I will recomen to a friend
Mercedes-Benz of Miami 2370 Replied: Hi Maria, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future.
Google Review
- June 09, 2021
Excellent! Rafael my service adviser is great like the whole team at MB of Miami. Kudos to you!
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to Rafael here at Mercedes-Benz of Miami! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 08, 2021
I had a wonderful experience buying my vehicle with Ernesto! He made the process simple and easy. I highly recommend him!
Response from the owner Replied: Ali, thank you for your kind review; we are happy to pass along your comments to Ernesto! We appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future.
Google Review
- June 06, 2021
My Battery was about dead. Contacted Mercedes Benz Roadside Assistance and they sent a mechanic over to my place of employment. The guy tested the battery and explained it was the original, over 7 years old. Put in a new battery and card is running great. The mechanic was very thorough,...
Response from the owner Replied: Hi Mark, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 05, 2021
The worst customer service experience for a luxury car dealership. The service manager called me to verify my appointment. (I believe his name was Richard.) I took the opportunity to voice my concerns and compare the level of service at the Pines location his response was "well ifthat location...
Response from the owner Replied: Hello Taneisha, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (305) 707-0147 so we can work towards a resolution. We look forward to hearing from you. Take care.
Cars.com Review
- June 05, 2021
Decent but for the current time due to the shortages of chips
Mercedes-Benz of Miami 2370 Replied: Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- June 04, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! We care deeply about delivering the best possible customer experience! Thank you!
Google Review
- June 04, 2021
Justin Almonacid is awesome! Great customer service and he takes care of you from beginning and beyond. Its always a great experience visiting Mercedes Benz
Response from the owner Replied: Hello, we are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you for the review! Have a great day.
Cars.com Review
- June 03, 2021
My car was towed there to replace a tire and I had to wait 2 days to get it. One of the receptionists told me that my car was ready when it was not so I had to take an Uber there and back home. I was not offered a loaner car. I had to get a ride to the dealer to get the car when it was ready. The...
Mercedes-Benz of Miami 2370 Replied: Hi Janet, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (305) 707-0147 to speak to our manager directly.
Google Review
- June 02, 2021
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- June 02, 2021
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Miami. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- June 01, 2021
Google Review
- June 01, 2021
Google Review
- June 01, 2021
Google Review
- June 01, 2021
Google Review
- June 01, 2021
Amazing staff and car buying experience. I wish more dealers could be like this guys. Definitely not pushy and knows how to treat their customers. Were super happy with our purchase. The service team is wonderful too, they always get you in/out communication is top and they always go above and...
Google Review
- June 01, 2021
Response from the owner Replied: So many stars! Thank you for rating Mercedes-Benz of Miami so highly!
Cars.com Review
- May 31, 2021
The car of my dreams, I am so happy with my MB. Excellent service of the dealer
Mercedes-Benz of Miami 2370 Replied: Betty, it is great to read such wonderful comments about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 30, 2021
Customer service was very good and clean would highly recommend Mercedez of Miami to family and friends I don?t have to worry about after market parts being put on my car and the clean and sanitize it before returning it to me I?ve tried another mechanic to try and save money only to fine myself...
Mercedes-Benz of Miami 2370 Replied: Issac, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- May 30, 2021
Excelente experience buying a Car. Fantastic team lead by Mr Fernando Lopez. Simona was fabulous!!!! Recommend without hesitation.
Mercedes-Benz of Miami 2370 Replied: Carlos, thank you for your kind review; we are happy to pass along your comments to Fernando! We appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future.
Google Review
- May 30, 2021
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here at Mercedes-Benz of Miami is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- May 30, 2021
Response from the owner Replied: Thank you for rating us so high here at Mercedes-Benz of Miami!
Google Review
- May 30, 2021
Worst experience ever ! Id take my chances visiting another location.
Response from the owner Replied: Hi, we regret to hear that your recent experience was anything less than exceptional. If you are willing to give us another chance, please contact us at (305) 707-0147 so we can understand your situation better in order to try and turn your experience around. Thank you, Mercedes-Benz of Miami
Google Review
- May 29, 2021
Very friendly place, knowledgeable and resourceful
Response from the owner Replied: Jennifer, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 27, 2021
Perfect Delear and five stars at Mercedes Group. The staff is all available to resolve your problem courtesy and Professional is the best.
Response from the owner Replied: Enzo, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- May 27, 2021
Last Sunday my tire got busted, I don't have spare tire I guess because I have "run flat" tires. Put the car on a flat bed. Since it was Sunday afternoon, the security guard stubbornly wont let the truck enter the dealership's parking lot to drop-off the car. I called Gus Cosio, service department,...
Mercedes-Benz of Miami 2370 Replied: Hello Joseph, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!
Google Review
- May 27, 2021
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (305) 707-0147. We look forward to hearing from you. Take care.
Google Review
- May 27, 2021
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- May 26, 2021
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- May 26, 2021
Response from the owner Replied: Thanks for rating us! We hope your day is great!
Google Review
- May 26, 2021
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- May 26, 2021
Response from the owner Replied: The entire team at Mercedes-Benz of Miami would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- May 26, 2021
Response from the owner Replied: Thank you for reaching out to us with such a great rating of Mercedes-Benz of Miami! We strive to provide an excellent customer experience, and your opinion plays an integral part in making this happen! All the best!
Google Review
- May 26, 2021
(Translated by Google) Very good attention, Ajente Rafaer treated me very well I felt comfortable and the service was very fast I did not have to wait that long(Original)Muy buena atencin el Ajente Rafaer me atendi muy bien me sent cmodo y el servicio fue muy rpido no tuve que esperar tanto
Response from the owner Replied: (Translated by Google) We appreciate you taking the time to leave us an answer, Joel! If you ever need help, just give us a call. Happy motor racing!(Original)Agradecemos que te tomes el tiempo para dejarnos una respuesta, Joel! Si alguna vez necesita ayuda, simplemente llmenos. Feliz automovilismo!
Google Review
- May 25, 2021
The best service.PuntualityGreat servicefast serviceprofessionalismkindness of your team
Response from the owner Replied: Maria, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 24, 2021
I used them for a pre-buyers inspection on a 2017 SL63 AMG I was buying sight unseen and am glad i did! Not only were they great to work with, they were fast, incredibly thorough, they found costly issues I would have never known existed. Special shout out to Gus for his help and professionalism!
Mercedes-Benz of Miami 2370 Replied: Hello Daniel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Have a great day.
Cars.com Review
- May 24, 2021
It is a pleasure to be now part of the Mercedes family. I was a member with BMW, however, Mosies was able to tear me apart from my first love (BMW). Mosies is very knowledgeable, and very personable. I had a stress free negotiation and I walked away with my new ??. I am looking forward to receive...
Mercedes-Benz of Miami 2370 Replied: Hello Hermena, we appreciate you taking the time to leave us a response. We always strive to provide personable and excellent customer service. Thank you for the review! Have a great day.
Google Review
- May 21, 2021
I researched this dealer before visiting. I wanted to see it myself. When I got to the place, I was greeted courteously and professionaly. Sales Agent Ernesto welcomed us. He was attentive and listened to our request.We were impressed by the way everything got handled. My wife has wanted a MB for...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- May 21, 2021
Cesar Leon is my service representative and he is awesome! Always willing to take my call and walk me through the service I will need or advise on what needs to be done to my car. Job well done at all times!
Response from the owner Replied: Big thanks for the fabulous review! Don't hesitate to reach out and let us know if there's anything we can do for you! Best regards.
Cars.com Review
- May 20, 2021
I did not receive any paperwork showing what repairs were done to my vehicle.
Mercedes-Benz of Miami 2370 Replied: Hi Deyra, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (305) 707-0147. We'd appreciate the chance to make your experience a positive one.
Google Review
- May 19, 2021
Excelent customer service by Rafael, very professional and attentive
Response from the owner Replied: Albert, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 19, 2021
Rafael the service agent super helpful and knowledgeable. Really recommend this place and this person.
Response from the owner Replied: Migdalys, thank you for your kind review; we are happy to pass along your comments to Rafael! We appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future.
Cars.com Review
- May 19, 2021
The attention and service from Rafael was excellent.
Mercedes-Benz of Miami 2370 Replied: Hi Marisol, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 19, 2021
My advisor Mr Steven was professional and kept me informed of what needed to be done with my car,I would be glad to go back for services because of his help
Mercedes-Benz of Miami 2370 Replied: Nancye, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 19, 2021
Excellent dealership. Nino provided a smooth and easy buying experience, very professional.
Mercedes-Benz of Miami 2370 Replied: Marcelo, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 19, 2021
Response from the owner Replied: Hi Aquiles, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- May 19, 2021
Response from the owner Replied: Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Google Review
- May 19, 2021
Response from the owner Replied: Ivan, thank you for the high star rating! We hope to see you soon!
Google Review
- May 19, 2021
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- May 19, 2021
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- May 19, 2021
Response from the owner Replied: Thanks for your positive review! The whole team here at Mercedes-Benz of Miami strives to provide a positive customer experience. Wishing you a great day!
Google Review
- May 19, 2021
Response from the owner Replied: Hello, thank you for rating us so high! All the best!
Google Review
- May 19, 2021
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- May 19, 2021
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Miami. If there is anything else we can do for you, please don't hesitate to let us know (305) 707-0147. Have a great one!
Google Review
- May 19, 2021
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- May 19, 2021
Response from the owner Replied: Hi Homero, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. If you would be willing to give us another chance in the future, please reach out to our General Manager at (305) 707-0147. We would appreciate the chance to turn your experience around.
Google Review
- May 19, 2021
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Google Review
- May 19, 2021
(Translated by Google) I am very happy and grateful for the attention he has given me when having problems with the vehicle, especially with Rafael who has been so professional in his work, kind, cordial, thank you(Original)Estoy muy contenta y agradecida x la atencin q me ha brindado a la hora de...
Response from the owner Replied: Antonietta, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 19, 2021
(Translated by Google) In 2015 I bought a GLK350 SUV of the year at Mercedes Benz of Miami. Supposedly with leather seats, a few months ago the driver's seat began to inflate and now has a gap, the console cover between the two seats cracked out of nowhere, the door gasket got a hole and when I went...
Response from the owner Replied: (Translated by Google) Thank you, William, for reaching out to us. Your opinion plays an integral role in our customer service. We would like the opportunity to make it up to you, so if you are willing, please contact our General Manager at (305) 707-0147. We hope to hear from you.(Original)Gracias, William, por comunicarse con nosotros. Su opinin juega un papel integral en nuestro servicio al cliente. Nos gustara tener la oportunidad de compensarlo, de modo que, si est dispuesto, comunquese con nuestro Gerente General al (305) 707-0147. Esperamos saber de usted.
Google Review
- May 19, 2021
Great experience
Response from the owner Replied: Hi Molnia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 19, 2021
Lease me a car for 4yrs I was over paying intress
Response from the owner Replied: Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to have a better understanding about your experience. Please reach out to us at (305) 707-0147 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- May 19, 2021
The service is very bad, I stayed with the flat tire I had to pay a tow for my part because they never assisted me, and they don't give you another car so that you can solve what they do for you, when you call by phone they fight you for all extension
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Miami. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- May 18, 2021
I don't usually do this but it must be known.Mercedes-Benz Miami... The most horrible Service Dept. Items missing, tag stolen, discoloration of hood and just an overall terrible experience. Corporate, I am omw... Manager stated that they are not responsible, thieves break in their new vehicles...
Cars.com Review
- May 18, 2021
Great Experience, Yoyo is always willing to help and make it a great experience.
Mercedes-Benz of Miami 2370 Replied: Hi Yoslen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 17, 2021
There's no ? The best serviceLike allways.....thank youElias at parts dpmt.
Response from the owner Replied: Hi Rolando, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 17, 2021
The service in Mercedes-Benz is impeccable under the service representative Carlos Guerrero.Hes so helpful, the appointment is on time and his customer service is exceptional.I highly recommend Him as your service advisor ; because my great experience with him all the time.
Response from the owner Replied: Hernan, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 16, 2021
Unprofessional sales people! Don't buy it from this dealership!I ordered my custom Mercedes here and went over the each detail with the salesman. He gave me a configuration in writing as a confirmation. After all, car came with 4 missing options which were the most important to me. All the options...
Response from the owner Replied: Hi Artur, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- May 16, 2021
Not what I expected from a Mercedes dealership service department . The wait time is excessive when waiting for your vehicle to be serviced, and the customer service here isnt good at ALL. I would not recommend this location. Mercedes Benz of Miami , when it come to servicing your Mecedes.
Response from the owner Replied: Hi Lukesha, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- May 15, 2021
Had a great experience here! Santiago Espinosa went above and beyond to make the process as smooth as possible. If you go here I would definitely recommend requesting his service.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 14, 2021
I bought my SL550 at this dealership. I have had some ok experiences, not great and not bad. However, this experience was so bad I willDo my best not to come back. It took 3 days to change a tire. Every day was an excuse why it could not get done. Tire kingdom could have fixed this in 1 day. When...
Response from the owner Replied: Dwayne, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- May 14, 2021
Lack of Covid protocols including unvaccinated salespeople with masks below their noses. It took 10 minutes to find a vaccinated salesperson to go with me on a test drive. Run more like a highway store than a high end Luxury dealership.
Response from the owner Replied: We take your feedback very seriously and thank you for bringing this to our attention, David Weiner. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.
Google Review
- May 14, 2021
Gus is a honest and patience Commercial Van Manager and he treated my with the upmost of respect. I would easily recommend the Mercedes Benz Miami dealership for sales and service. I bought my van there and have been getting it serviced there. I can't say this about the Coconut Creek Dealership. I...
Response from the owner Replied: Tim, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future. Drive safe!
Cars.com Review
- May 14, 2021
Appointment was met on schedule and estimated time was beat by one hour and15 minutes. I was very pleased
Mercedes-Benz of Miami 2370 Replied: Hi Charles, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 12, 2021
Irina is the best, she help me a lot! Thank you again
Response from the owner Replied: Pedro, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 12, 2021
AMAZING BUYING EXPERIENCE!buying a car is always a headache, however (Daniel Martinez) made it a pleasant experience. He worked with me, answered all of my questions and got me the best deal possible.No hidden fees, no run arounds, great Warranty. Would def. Recommend
Response from the owner Replied: Lazaro, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 12, 2021
Have visited this dealership twice and did not enjoy the experience. High pressure sales.
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Miami. If you'd like, please contact our General Manager at (305) 707-0147. We'd appreciate the chance to make your experience a positive one. We hope to hear from you soon.
Google Review
- May 12, 2021
Response from the owner Replied: Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Google Review
- May 12, 2021
Response from the owner Replied: Thank you so much for the high star-rating! We are always here for your automotive needs!
Google Review
- May 12, 2021
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- May 12, 2021
Response from the owner Replied: Thanks for your review! We strive to provide a great customer experience, and definitely appreciate your rating. Please don't hesitate to reach out if you need anything. Best regards!
Google Review
- May 12, 2021
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- May 12, 2021
(Translated by Google) Spectacular and very good service from Hugo Delpino in spare parts.(Original)Espectacular y muy buena atencin de Hugo Delpino en repuestos.
Response from the owner Replied: (Translated by Google) We appreciate you taking the time to leave us an answer, Hector! We are always here to provide exceptional service at a great price, we hope you will consider us again in the future!(Original)Agradecemos que te tomes el tiempo para dejarnos una respuesta, Hctor! Siempre estamos aqu para brindar un servicio excepcional a un excelente precio, esperamos que nos considere nuevamente en el futuro!
Google Review
- May 12, 2021
Great customer service.
Response from the owner Replied: Hi Liz, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 11, 2021
I am very satisfied with the excellent service . I am very thankful
Mercedes-Benz of Miami 2370 Replied: Ana, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Miami. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 10, 2021
Every time I come here, I have an exceptional time with the service. I will forever be a Mercedes owner and 5 fiver stars to the best service rep Rafael.Very attentive and he makes sure to give me calls and solve my problems.
Response from the owner Replied: Santiago, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 10, 2021
HORRIBLE SERVICE. NEVER ANSWER TRANSFERED CALLS.
Response from the owner Replied: Hi Erick, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- May 10, 2021
Excellent customer service,? facility quality repair and overall ?!!
Mercedes-Benz of Miami 2370 Replied: Hi Rosmery, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 09, 2021
I had service done on my vehicle about a week ago. Where there was a part that needed to be ordered to finish the service. So I had to reschedule. Before I was able to reschedule another issues with my car came up. Yesterday I tried to set a schedule for service all day but to no avail. I left...
Response from the owner Replied: Patrick, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- May 08, 2021
Steven is amazing!! Always super nice and very easy to speak to. His customer service is always above and beyond. He really goes out of his way to ensure that you have an amazing experience. His customer service confirms that I made the right decision of leasing a Mercedes!!
Response from the owner Replied: We appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 08, 2021
Worst customer service I've ever experienced. After I flew cross country to buy a vehicle, they told me I couldn't take the vehicle unless the money was in their account or I financed with them. Then they tried to ship the car to me but refused to compensate me for my time. 4 managers later they...
Response from the owner Replied: Hi Andrew, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- May 08, 2021
Smooth and precise operation. In and out as promised. Treated very professional like, all business. Praise worthy.
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- May 08, 2021
Very nice people and very good performance doing everything to make your stay there agreeable
Response from the owner Replied: Hi Jose, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- May 08, 2021
When it comes to blame game and shell games they are the king st automations. A lazy seatbelt and management they does not show till well after opening and then makes you wait with a blame game. Autonation is not a single team ....
Mercedes-Benz of Miami 2370 Replied: Thank you, Stuart, for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (305) 707-0147. We hope to hear from you.
Google Review
- May 07, 2021
My service manager, Yorlian Santiesteban, is a pleasure to deal with. He's knowledgeable, personable and works diligently to provide the highest quality of customer care. "Yoyo" is both a credit and an asset to the Mercedes-Benz brand.
Response from the owner Replied: William, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 07, 2021
According to Garanti, they fixed this problem two years ago. And this year, we paid $234.00 for one hour of diagnostics. They didn't find the problem, they need at least three hours to diagnose the problem. And $ 600.00. Just a diagnosis. Not a repair. It's hard to open the service history in a...
Response from the owner Replied: Thank you, T Florida, for reaching out to us. Your opinion plays an integral part in our customer service. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- May 07, 2021
SANTIGO ESPINOSAHEALPED ME BYING MY NEW MERCEDIS BENZI HIGHLY RECOMEND ANY ONE WHO WANT TO GET A MERCEDES BENZE .TO CONTACT HIM
Response from the owner Replied: Abraham, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 06, 2021
The showroom is amazing and very high end. My rep Alina was the best. Not pushy or in a rush. She was extremely polite, professional and courtesy.
Response from the owner Replied: Hi Jorge, thank you so much for your positive comments about Alina. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 05, 2021
Once again the best dealership I have ever dealt with. Every single time I go to this dealership I have Mr. Rafael Marzo assist me. Hes such a genuine nice guy and he will take excellent care of you when needing service for your Vehicle. Once you are sat down he will check up on you every now and...
Response from the owner Replied: Orlando, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 05, 2021
Irina is the one to work with! She made my dream come true putting me in the exact car that I wanted. She has a relaxed energy while keeping you informed with everything step by step. I will only do business with her in the future and I would advise everyone to request her while your on your car...
Response from the owner Replied: Yadah, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- May 05, 2021
Response from the owner Replied: Julia, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- May 05, 2021
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- May 05, 2021
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Google Review
- May 05, 2021
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- May 05, 2021
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Miami such a high star-rating! Thanks again and take care!
Google Review
- May 05, 2021
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- May 05, 2021
Very good customer service
Response from the owner Replied: Hi Pascal, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 04, 2021
Customer service is awful. Just spent 3! Hours in order to get loner car. Noone cares that my visit was assined a week in advance and it was a week in advance clear that warranty repair will take few days. The only moment with good customer service was when i spent 200 k dollars here in order to buy...
Response from the owner Replied: Hi Dmitry, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (305) 707-0147 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- May 04, 2021
Forced to give one star to be able to post this review to Mercedes dealership (Auto Nation). One of the worst experience just waiting for my car. No organization and very rude and bad attitude employees towards customers. Need to say no more, If you can try to avoid this Mercedes dealer (Auto Nation).
Response from the owner Replied: Hi Ned, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (305) 707-0147 -- we hope to hear from you soon.
Cars.com Review
- May 04, 2021
Excellent from the minute I arrived till I left Justin Almonacid was very professional and polite it was a pleasure to work with him
Mercedes-Benz of Miami 2370 Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 03, 2021
Excelent customer care and excelent experience, thank you Rafael!!!
Response from the owner Replied: Andrei, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 03, 2021
First time to this dealership. We received very good service for a tire rotation and wheel alignment.
Response from the owner Replied: Hi Ana, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 03, 2021
After running my credit I did not hear from Alina or Alberto for over 5 days. Once we called back to inquire on what was going on we were treated super unprofessionally by Alberto who yelled at me and cut me off as I was trying to explain my frustration and confusion with the whole process. I then...
Response from the owner Replied: Hi Stephen, we regret your most recent visit with us was not up to the standards we strive for. Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Cars.com Review
- May 03, 2021
I was taken care of perfectly!!! I brought a list of things to be checked out and fixed!!! Gus took care of me , and as always, took care of every single thing I asked about!!! I come to this Mercedes dealership because I am so pleased with the service and the professional way things are taken...
Mercedes-Benz of Miami 2370 Replied: Ann, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- May 03, 2021
After running my credit I did not hear from Alina or Alberto for over 5 days. Once we called back to inquire on what was going on we were treated super unprofessionally by Alberto who yelled at me and cut me off as I was trying to explain my frustration and confusion with the whole process. I then...
Mercedes-Benz of Miami 2370 Replied: Hi Stephen, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Yelp Review
- May 03, 2021
After running my credit I did not hear from Alina or Alberto for over 5 days. Once we called back to inquire on what was going on we were treated super unprofessionally by Alberto who yelled at me and cut me off as I was trying to explain my frustration and confusion with the whole process. I then...
Google Review
- May 02, 2021
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- May 02, 2021
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Miami. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- May 02, 2021
Response from the owner Replied: Samilia, thank you so much for your high rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 02, 2021
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- May 02, 2021
Response from the owner Replied: Thanks for leaving us this review! We're thrilled about all of the stars!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for taking the time to post your review! Reviews are very important to us, and we appreciate the positive ones! Kind regards!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for rating us so high! All the best!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, thank you for taking the time to leave us this great rating!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for rating us so high! All the best!
Google Review
- May 02, 2021
Response from the owner Replied: Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you so much for your great rating of Mercedes-Benz of Miami! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you so much for the high star-rating! We are always here for your automotive needs!
Google Review
- May 02, 2021
Response from the owner Replied: Annalisa, thank you so much for your high rating! Drive safe, and we'll see you on the road.
Google Review
- May 02, 2021
Response from the owner Replied: Jose, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- May 02, 2021
Response from the owner Replied: Hi, thanks for the great rating!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for your awesome review! We love seeing so many stars!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- May 02, 2021
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- May 02, 2021
Response from the owner Replied: So many stars! Thank you for rating Mercedes-Benz of Miami so highly!
Google Review
- May 02, 2021
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Miami such a high star-rating! Thanks again and take care!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Mercedes-Benz of Miami! Thank you!
Google Review
- May 02, 2021
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- May 02, 2021
Response from the owner Replied: Thanks for the great rating, and have a wonderful day!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- May 02, 2021
Response from the owner Replied: The entire team at Mercedes-Benz of Miami would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- May 02, 2021
Response from the owner Replied: Hi, we're sorry to see that your previous experience deserved such a low rating. If you could spare a couple of minutes, we would like to hear what we could have done better. Please contact us at (305) 707-0147. All the best.
Google Review
- May 02, 2021
Google Review
- May 02, 2021
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- May 02, 2021
Response from the owner Replied: Amado, thank you so much for your high rating! We hope to see you soon.
Google Review
- May 02, 2021
It's been a week since I bought my car. One of the worst decisions I ever made was to buy a used car from Mercedes Benz of Miami with cash. The half-truth about paying in-full with my debit card should've been the sign for me to end the deal. The vehicle malfunctioned after driving about 700 miles....
Response from the owner Replied: We are disappointed to learn of your experience here at Mercedes-Benz of Miami, but will take this opportunity to improve. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Cars.com Review
- May 02, 2021
Fast, reliable and the personalized service was the best part of the whole experience. Availability of tires was relatively fast but the attention to detail of the service staff was great. Rafa M did the extra mile every time I had to bring the cars to service.
Mercedes-Benz of Miami 2370 Replied: Ligia, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 02, 2021
Response from the owner Replied: Such a great rating! Thank you so much!
Google Review
- May 02, 2021
Response from the owner Replied: Thanks for the feedback, Maria. We strive to provide excellent service to our customers at Mercedes-Benz of Miami. Please reach out to us at (305) 707-0147 so we may identify ways to improve your experience.
Google Review
- May 02, 2021
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Miami, we strive for excellence. Thank you for your business!
Google Review
- May 02, 2021
Response from the owner Replied: Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for taking the time to rate us here at Mercedes-Benz of Miami. Have a great day!
Google Review
- May 02, 2021
(Translated by Google) I have been a customer of them for 6 years, I already bought 3 cars and sent many people recommending them. This time I ask for a custom one and when it arrives they prioritized the one that a client paid more for. There is not much stock for a customer to keep. Not...
Response from the owner Replied: (Translated by Google) Hello Marcelo, thank you for informing us about this matter. We would like the opportunity to make it up to you, so if you are willing, please contact our General Manager at (305) 707-0147. We hope to hear from you.(Original)Hola Marcelo, gracias por informarnos sobre este asunto. Nos gustara tener la oportunidad de compensarlo, de modo que, si est dispuesto, comunquese con nuestro Gerente General al (305) 707-0147. Esperamos saber de usted.
Google Review
- May 02, 2021
(Translated by Google) Thanks to Rafael for his good service(Original)Gracias a Rafael por su buen servicio
Response from the owner Replied: (Translated by Google) Alejandro, we are so happy to hear that you had such a positive experience with our team! If you ever need help, just give us a call. Happy motor racing!(Original)Alejandro, nos alegra saber que tuvo una experiencia tan positiva con nuestro equipo! Si alguna vez necesita ayuda, simplemente llmenos. Feliz automovilismo!
Google Review
- May 02, 2021
(Translated by Google) On more than 4 occasions I have given maintenance to my car in this workshop and everything has been very pleasant, the assistant supervisor Cesar Leon is very professional, educated and very efficient in his work, and I have always solved my problem in the shortest possible...
Response from the owner Replied: (Translated by Google) Daniel, we are so happy to hear that you are consistently impressed with the service we provide here at Mercedes-Benz of Miami. If there is anything else we can do for you, please don't hesitate to reach out. Come back to see us anytime! Beware!(Original)Daniel, nos alegra saber que est constantemente impresionado con el servicio que ofrecemos aqu en Mercedes-Benz of Miami. Si hay algo ms que podamos hacer por usted, no dude en comunicarse. Vuelve a vernos en cualquier momento! Cudate!
Google Review
- May 02, 2021
(Translated by Google) Magnificaaa(Original)Magnificaaa
Response from the owner Replied: (Translated by Google) We appreciate you taking the time to leave us an answer, Maribel! If you ever need help, just give us a call. Happy motor racing!(Original)Agradecemos que te tomes el tiempo de dejarnos una respuesta, Maribel! Si alguna vez necesita ayuda, simplemente llmenos. Feliz automovilismo!
Google Review
- May 02, 2021
(Translated by Google) Excellent attention and service, attended this time by Justin, who went out of his way to give us the best service. Thank you for attending us.(Original)Excelente atencin y servicio, atendidos en esta oportunidad por Justin, quien se esmer por darnos el mejor servicio. Gracias...
Response from the owner Replied: (Translated by Google) We appreciate you taking the time to leave us an answer, Yanine! We are always here to provide exceptional service at a great price, we hope you will consider us again in the future!(Original)Agradecemos que te tomes el tiempo para dejarnos una respuesta, Yanine! Siempre estamos aqu para brindar un servicio excepcional a un excelente precio, esperamos que nos considere nuevamente en el futuro!
Google Review
- May 02, 2021
Great experience , I recommend this location to buy a new or used Mercedes Benz
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Edgar! We appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future.
Google Review
- May 02, 2021
very professional
Response from the owner Replied: Hi Eugene, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.
Google Review
- May 02, 2021
If it were possible, I would give 10 stars for the incredible service, the efficiency, the respect for my time and the total devotion that I received from Mercedes Benz Miami and in particular Stefano Simionescus. He is professional and purposeful and so very wonderful to work with. His word is his...
Response from the owner Replied: Karen, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- May 02, 2021
The service is okay but I was a bit upset after spending so much on a vehicle that they cannot provide a loaner while the service is done. I setup my appointment two weeks ahead of time and they could not secure a loaner. Coming from BMW they always provided loaners as most people can't spend 4-5...
Response from the owner Replied: We are happy to provide professional service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- May 02, 2021
Great service
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 02, 2021
Steven was terrific.
Response from the owner Replied: Stacey, thank you for your kind review; we are happy to pass along your comments to Steven here at Mercedes-Benz of Miami! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 02, 2021
Excellent service as always. The facilities were immaculate, My service agent Andy was very helpful, professional and fast.
Response from the owner Replied: Jenny, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Miami. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- May 02, 2021
Very quick and efficient. Staff is always friendly! Thank you Rafael from service for your help
Response from the owner Replied: Hi, we're happy you found our staff to be so helpful during your experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- May 02, 2021
Too long to see a service advisor on the day of my appointment. Was misformed prior to my appointment regarding the cost to service my vehicle.
Response from the owner Replied: Hello, we are deeply disappointed by your experience at Mercedes-Benz of Miami. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- May 02, 2021
Place is clean and the service adviser was personable and very helpful. Only drawback was the length of time they had to keep the car although a loaner was provided.
Response from the owner Replied: Hello Rosaire, we appreciate you taking the time to leave us this feedback. Drive safe, and we'll see you on the road.
Google Review
- May 02, 2021
I went to this dealer for a flat tire and it took them 6 hours to fix it. they did not have cars to lend.
Response from the owner Replied: Hi Idalma, we are deeply disappointed by your experience at Mercedes-Benz of Miami. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (305) 707-0147 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- May 02, 2021
Great experience at Mercedes of Miami, Gus and Stephano were great!
Response from the owner Replied: Hi Warren, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. We hope to see you soon!
Google Review
- May 02, 2021
The worst dealership Ive ever seenThey want to earn money on you when you only lease vehicle with themIf you pay cash they try to push you to lease it and create ridiculous but funny excuses not to sell you the carDont waste your time going there
Response from the owner Replied: Thank you, Aleksei, for reaching out to us. Your opinion plays an integral part in our customer service. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (305) 707-0147 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- May 01, 2021
For some reason MB of Miami Service Department thinking, that if you own MB - they can make unreasonable charges on very basic services. (as example - starter battery replacement)1. Any MB USA list price for the battery is $260. MB of Miami $333my question is why is $ 73 over list price? Answer was:...
Response from the owner Replied: Thank you for leaving us with this feedback, Michael. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (305) 707-0147. We hope to hear from you.
Google Review
- May 01, 2021
I brought my car in this week for a recall had a 7:30am appointment with yorlian. He was super friendly ...this was my first experience with him.. He got me in and out quickly finished by 9am...my last tech never called me back when I had questions or needed to schedule service so well see... also...
Response from the owner Replied: Hello Ashira, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 01, 2021
I had the worst experience with sales associate Melvin Cabrera, after going waiting for hours for Mercedes to release a vehicle I was interested in buying the salesperson advised he wouldnt had waste his time assisting me if he knew I was financing the vehicle through my credit union which I advise...
Response from the owner Replied: Hi Nicole, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to work towards a resolution, so if you are willing, please reach out to us at (305) 707-0147 to discuss this further.
Google Review
- April 30, 2021
Im so happy with the service at Mercedes-Benz of Miami. Felipe Marzo from Service Department is really friendly and professional. He helps me in any possible ways. I know that my car is in really good hands. Thanks
Response from the owner Replied: Hi Julia, thank you for your kind review; we are happy to pass along your comments to Felipe here at Mercedes-Benz of Miami! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- April 30, 2021
Prior to my visit at Mercedes-Benz of Miami,i encountered very poor service at two other Mercedes Benz dealers but when i met with Francisco it was a totally different attention.He was very attentive,he knows what he is selling..advocative.He is one of a seller that willing to pull all strains to...
Response from the owner Replied: Jerriani, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 29, 2021
I arrived at Mercedes Benz of Miami and met with advisor Yorlian Santisteban regarding a check engine light believed to be related to camshaft adjusters. Mr. Santisteban told me that it would be $199.99 to assess my vehicle. However, he advised that if the issue was determined to be the camshaft, my...
Response from the owner Replied: Hi Brittney, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Miami take our reviews very seriously. If you'd like, please contact our General Manager at (305) 707-0147. We'd appreciate the chance to make your experience a positive one.
Google Review
- April 29, 2021
Joel Larry was our service rep. and I must say that in the 30 years of buying Mercedes and having them serviced with you (through different owners) that Joel was the easiest person to reach, called me back and communicated with me and he gave me certainty every step of the way and delivered on his...
Response from the owner Replied: Alan, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- April 29, 2021
Professional and fast quality service like no other.
Mercedes-Benz of Miami 2370 Replied: Hi Layren, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.
Google Review
- April 26, 2021
Justin was exceptional. Kept in touch with me throughout the entire service process.
Response from the owner Replied: Tony, thank you for your kind review; we are happy to pass along your comments to Justin here at Mercedes-Benz of Miami! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 26, 2021
Recommend to see Andy as your advisor if you want to get the best customer service ! Very kind and makes sure you get taken care of.
Response from the owner Replied: Cielo, thank you so much for your high rating! If you ever need help, just give us a call. Happy motoring!
Google Review
- April 26, 2021
I Have My 3rd Mercedez Benz ( 2020 Gle 350 4 Magic ) and I love it . Also super Happy with Service Every Time I Take for Maintenance . Steven Adams always Take Great Care of Me at Mercedez North Miami,
Response from the owner Replied: Hello, thanks for leaving us a great review! And thanks for choosing Mercedes-Benz of Miami! Best regards!
Google Review
- April 26, 2021
I would like to thank Service Advisor Mr. Yorlian Santiesteb for his help on viset to. Mercedes Benz of Miami. He was expencned , p0lite and dependable.
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Google Review
- April 26, 2021
I had a phenomenal experience at this dealership, my sales person Albert was very professional and took the time out to attend to my needs from the moment I entered the lot until I existed. Even days after purchasing my new GLE 350 he made contact with me to make sure that everything is fine. Thank...
Response from the owner Replied: Sandra, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 26, 2021
Roadside assistance was a 5 star. Service at this location was 3 stars. They did the work quick and I got in and out within a day for a tire replacement, which was great. However, the issue I had was I had to keep calling them every hour after the car was delivered to make sure they had put the car...
Response from the owner Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (305) 707-0147. We would appreciate the chance to turn your experience around.
Google Review
- April 26, 2021
Roadside assistance was a 5 star. Service at this location was 3 stars. They did the work quick and I got in and out within a day for a tire replacement, which was great. However, the issue I had was I had to keep calling them every hour after the car was delivered to make sure they had put the car...
Response from the owner Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (305) 707-0147. We would appreciate the chance to turn your experience around.
Google Review
- April 23, 2021
Recommend to see Andy as your advisor if you want to get the best customer service ! Very kind and makes sure you get taken care of.
Response from the owner Replied: Cielo, thank you so much for your high rating! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- April 23, 2021
Rafael is a great asset for the company. Keep up the good job.
Mercedes-Benz of Miami 2370 Replied: Hi Gustave, thank you for your kind review; we are happy to pass along your comments to Rafael here at Mercedes-Benz of Miami! We hope to see you soon!
Google Review
- April 22, 2021
I had a phenomenal experience at this dealership, my sales person Albert was very professional and took the time out to attend to my needs from the moment I entered the lot until I existed. Even days after purchasing my new GLE 350 he made contact with me to make sure that everything is fine. Thank...
Response from the owner Replied: Sandra, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 20, 2021
I Have My 3rd Mercedez Benz ( 2020 Gle 350 4 Magic ) and I love it . Also super Happy with Service Every Time I Take for Maintenance . Steven Adams always Take Great Care of Me at Mercedez North Miami,
Response from the owner Replied: Hello, thanks for leaving us a great review! And thanks for choosing Mercedes-Benz of Miami! Best regards!
Google Review
- April 20, 2021
I would like to thank Service Advisor Mr. Yorlian Santiesteb for his help on viset to. Mercedes Benz of Miami. He was expencned , p0lite and dependable.
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Google Review
- April 20, 2021
Justin was exceptional. Kept in touch with me throughout the entire service process.
Response from the owner Replied: Tony, thank you for your kind review; we are happy to pass along your comments to Justin here at Mercedes-Benz of Miami! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- April 20, 2021
Excelente service from the service advisor and service team.
Mercedes-Benz of Miami 2370 Replied: Hi Ariel, we're happy to hear you had such a positive experience with our team! We always strive to provide personable and excellent customer service. Thank you again for the review!
Yelp Review
- April 20, 2021
I would not recommend doing business from this dealership at all! Not only were they slow on services they were very rude an unresponsive about my vehicle!
Google Review
- April 19, 2021
Luis is the man, plain and simple. Couldnt have had a better experience. Go in, ask for him youll thank me later.
Response from the owner Replied: Gustavo, thank you for your kind review; we are happy to pass along your comments to Luis here at Mercedes-Benz of Miami! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 19, 2021
Great experience and daniel Linarez make it enjoyable and easy
Response from the owner Replied: Hi Mario, thank you for your kind review; we are happy to pass along your comments to Daniel here at Mercedes-Benz of Miami! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 19, 2021
Sales representative was Lying to me I didn't purchase anything from this dealership. Shame on you mercedes benz of miami
Response from the owner Replied: Hi Alfredo, thank you for bringing this matter to our attention. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (305) 707-0147 -- we hope to hear from you soon.
Google Review
- April 19, 2021
Luis is the man, plain and simple. Couldnt have had a better experience. Go in, ask for him youll thank me later.
Response from the owner Replied: Gustavo, thank you for your kind review; we are happy to pass along your comments to Luis here at Mercedes-Benz of Miami! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 19, 2021
I took my car into SERVICE to MERCEDES of Miami. ANDY GARCIA is the service writer. AMAZING. Great service fast and professional.HIGHLY recommended
Response from the owner Replied: Hi Walter, thank you for your kind review; we are happy to pass along your comments to ANDY here at Mercedes-Benz of Miami! Thanks again for the recommendation, and have an amazing day!
Google Review
- April 19, 2021
I went there for service.Excellent service all the way around. Employee turn over is high though , but well, this is Miami. The last time I was there I did not use the car loan service so I could not rate it but be aware that fixing car time is usually double as what they tell you so you might...
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- April 17, 2021
Great experience and daniel Linarez make it enjoyable and easy
Response from the owner Replied: Hi Mario, thank you for your kind review; we are happy to pass along your comments to Daniel here at Mercedes-Benz of Miami! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 16, 2021
I took my car into SERVICE to MERCEDES of Miami. ANDY GARCIA is the service writer. AMAZING. Great service fast and professional.HIGHLY recommended
Response from the owner Replied: Hi Walter, thank you for your kind review; we are happy to pass along your comments to ANDY here at Mercedes-Benz of Miami! Thanks again for the recommendation, and have an amazing day!
Cars.com Review
- April 16, 2021
ANDY is a true gentleman and a professional. I highly recommend his knowledge if you need service,
Mercedes-Benz of Miami 2370 Replied: Hi Walter, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to see you soon!
Cars.com Review
- April 16, 2021
Great experience. Absolute professional attention in a very competitive business. This is the only place for us to buy or lease a vehicle .
Mercedes-Benz of Miami 2370 Replied: Hi Nury, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- April 15, 2021
Sales representative was Lying to me I didn't purchase anything from this dealership. Shame on you mercedes benz of miami
Response from the owner Replied: Hi Alfredo, thank you for bringing this matter to our attention. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (305) 707-0147 -- we hope to hear from you soon.
Google Review
- April 15, 2021
Sales representative was Lying to me I didn't purchase anything from this dealership. Shame on you mercedes benz of miami
Response from the owner Replied: Hi Alfredo, thank you for bringing this matter to our attention. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (305) 707-0147 -- we hope to hear from you soon.
Cars.com Review
- April 15, 2021
Nobody told me what was the problem with a new car, less than 11k milles that stop working, not feedback on the repairs. The car was dirty after the repairs, was not even Desinfect being on pandemic. Make me think that MB was not the best option.
Mercedes-Benz of Miami 2370 Replied: Hello Gerardo, we are deeply disappointed by your experience at Mercedes-Benz of Miami. We take your feedback very seriously and thank you for bringing this to our attention, Gerardo Kahane. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.
Cars.com Review
- April 13, 2021
Excellent attention, honesty, transparency and speed
Mercedes-Benz of Miami 2370 Replied: Fernando, thank you for your kind words and this wonderful review! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 13, 2021
I went there for service.Excellent service all the way around. Employee turn over is high though , but well, this is Miami. The last time I was there I did not use the car loan service so I could not rate it but be aware that fixing car time is usually double as what they tell you so you might...
Response from the owner Replied: Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- April 12, 2021
Always the BEST care to details!Steve is our service representative!
Response from the owner Replied: Hello Zena, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 12, 2021
My brand new 2021 E 53 amg broke down and completely died after only 600 miles on it. My pervious car which was an e400 also had engine starting issues multiple times but that is another story. I was waiting since 10:30am to have my car towed by roadside assistance but eventually had to call my own...
Response from the owner Replied: Hi Jay, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (305) 707-0147 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- April 12, 2021
Working with Albert Magallon was an absolute pleasure! Albert is extremely patient, we never felt pressured to make a decision, and most importantly, a professional, who knows the car business inside and out. Albert made the car purchase easy by offering a complete walk-around of the car to make...
Response from the owner Replied: Hi Jorge, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. Thanks for the recommendation, and have an amazing day!
Google Review
- April 12, 2021
Rafael- the service manager ALWAYS takes really great care of me and my GLA250. He is beyond accommodating about appointments, always quick to respond to my texts, and Im always very happy with the work done. Highly recommend!!
Response from the owner Replied: Hi Kammie, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Miami. Drive safe, and we'll see you on the road.
Google Review
- April 12, 2021
My first Mercedes so happy! It was VIP service through the whole transaction. Mercedes Benz dealership is Extremely clean, excellent customers service. Love my Mercedes CLA 250 thank you!
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Google Review
- April 10, 2021
My brand new 2021 E 53 amg broke down and completely died after only 600 miles on it. My pervious car which was an e400 also had engine starting issues multiple times but that is another story. I was waiting since 10:30am to have my car towed by roadside assistance but eventually had to call my own...
Response from the owner Replied: Hi Jay, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (305) 707-0147 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- April 09, 2021
Always the BEST care to details!Steve is our service representative!
Response from the owner Replied: Hello Zena, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Yelp Review
- April 09, 2021
My brand new 2021 E 53 amg broke down and completely died after only 600 miles on it. My pervious car which was an e400 also had engine starting issues multiple times but that is another story. I was waiting since 10:30am to have my car towed by roadside assistance but eventually had to call my own...
Cars.com Review
- April 09, 2021
Great Autonation ! Dedication, passion, solution, effectiveness.
Mercedes-Benz of Miami 2370 Replied: Hi Hugo, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- April 08, 2021
My first Mercedes so happy! It was VIP service through the whole transaction. Mercedes Benz dealership is Extremely clean, excellent customers service. Love my Mercedes CLA 250 thank you!
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Cars.com Review
- April 08, 2021
Great experience overall, friendly,helpful service
Mercedes-Benz of Miami 2370 Replied: Hi Moshe, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!
Google Review
- April 07, 2021
Working with Albert Magallon was an absolute pleasure! Albert is extremely patient, we never felt pressured to make a decision, and most importantly, a professional, who knows the car business inside and out. Albert made the car purchase easy by offering a complete walk-around of the car to make...
Response from the owner Replied: Hi Jorge, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. Thanks for the recommendation, and have an amazing day!
Cars.com Review
- April 07, 2021
Working with Albert Magallon was an absolute pleasure! Albert is extremely patient, we never felt pressured to make a decision, and most importantly, a professional, who knows the car business inside and out. Albert made the car purchase easy by offering a complete walk-around of the car to make...
Mercedes-Benz of Miami 2370 Replied: Hi Irene, thank you for your kind review; we are happy to pass along your comments to Albert here at Mercedes-Benz of Miami! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Cars.com Review
- April 07, 2021
Great sales associate - Gus Giral - he was super helpful and friendly!
Mercedes-Benz of Miami 2370 Replied: Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- April 06, 2021
Rafael- the service manager ALWAYS takes really great care of me and my GLA250. He is beyond accommodating about appointments, always quick to respond to my texts, and Im always very happy with the work done. Highly recommend!!
Response from the owner Replied: Hi Kammie, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Miami. Drive safe, and we'll see you on the road.
Cars.com Review
- April 05, 2021
My new car came with a few details at the painting, but the dealer acted prompt to solve this situation. I?m very pleased.
Mercedes-Benz of Miami 2370 Replied: We are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- April 04, 2021
I was looking to do a trade in for a car with more excitement. I am beyond happy with the quality of service that Wilber provide even so that I?ve told all my friends and family that if they want a mercedes to go to him asap! Honestly best car shopping experience I?ve had
Mercedes-Benz of Miami 2370 Replied: We appreciate you taking the time to leave us a response! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- April 03, 2021
Bad services. Be careful when you make a dealer contract. They don't explain the things in detail and also they are not supportive when you make a claim.
Response from the owner Replied: Hello Teresita, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (305) 707-0147 -- we hope to hear from you soon. Take care.
Google Review
- April 03, 2021
Excellent customer service super mega ultra amazing thanks to Gustavo for the help and patience I appreciate all #TeamBenz
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Miami!
Google Review
- April 03, 2021
Bad services. Be careful when you make a dealer contract. They don't explain the things in detail and also they are not supportive when you make a claim.
Response from the owner Replied: Hello Teresita, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (305) 707-0147 -- we hope to hear from you soon. Take care.
Google Review
- April 03, 2021
I really dont write reviews often, but I had to take the time to highlight my experience with my Advisor (LUIZ LOPEZ). This gentlemen really pays attention to details and has very good interpersonal skills, plus his customer service skills is the best that I have seen at the Miami Location. Let...
Response from the owner Replied: Gary, thank you for your kind review; we are happy to pass along your comments to Luiz here at Mercedes-Benz of Miami! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 03, 2021
What started off as a dream deal is slowing turning into a nightmare. The buying process was pretty easy but they had to bring the Autonation Certified GLC 300 from another dealer. Car arrived, test drove all went well.....until we brought the car home. Almost immediately their was issues..the...
Response from the owner Replied: Hi, we regret to hear that you are displeased with your recent experience with us. If you would be willing to give us another chance in the future, please reach out to our General Manager at (305) 707-0147. We would appreciate the chance to turn your experience around.
Google Review
- April 03, 2021
Nice clean location. Customer service was good
Response from the owner Replied: Hello Eboni, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- April 03, 2021
I recently bought a used Mercedes Benz from this dealership, and although it is a used car I expect nothing but greatness from a Mercedes and its team, but it was not the case. The car had a little vibration on the steering wheel, which I noticed while testing it and was told it was because they had...
Response from the owner Replied: Alejandro, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- April 03, 2021
As I drive this used vehicle that is supposed to be certified by Mercedes Im discovering a lot of electrical and aesthetic issues. Some were brought up upon purchase to the used car manager but brushed off and not taken care of. I should have brought someone with me prior to signing anything!!!
Response from the owner Replied: Thanks for the feedback. We strive to provide excellent service to our customers at Mercedes-Benz of Miami. If you'd like, please contact our General Manager at (305) 707-0147. We'd appreciate the chance to make your experience a positive one.
Google Review
- April 03, 2021
I recently bought a used Mercedes Benz from this dealership, and although it is a used car I expect nothing but greatness from a Mercedes and its team, but it was not the case. The car had a little vibration on the steering wheel, which I noticed while testing it and was told it was because they had...
Google Review
- April 03, 2021
Great and easy buying experience due to Daniel Linares! I recommend requesting Daniel if you want an easy buying experience. Would come back again!
Response from the owner Replied: Congratulations on your new vehicle, Brianna! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- April 03, 2021
We are getting a new home in south florida and wanted a Mercedes to match it . We had a great experience here and ordered a new convertible to our taste. Our only comment for improvement would be to add more amenities for the guests to feel a higher end luxury experience . Other sales centers have a...
Response from the owner Replied: Hi Roberta, thank you for taking the time to leave us feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Google Review
- April 03, 2021
I purchased a used vehicle from this dealership in Miami, I live in California and relied on my sales person Albert Candelario to be my eyes and ears for me as I never saw the car in person. Albert and I had many conversations about the condition and history of the car including photos and service...
Response from the owner Replied: Hi Julie, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our general manager at (305) 707-0147. We hope to hear from you.
Google Review
- April 03, 2021
MY EXPERIENCE WITH MY SERVICE ADVISOR STEVE ADAMS IS VERY GOOD. HE WAS ABLE TO EXPLAIN EVERYTHING NEEDED AND MADE SURE I UNDERSTOOD.
Response from the owner Replied: Hello Gloria, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 03, 2021
I had a very good experience when I took my car to Mercedes Benz of Miami, I didn't have to wait more than 5 minutes for Andy Garcia, my service consultant, he was very helpfull and friendly and was on top of everything. My problem was resolved very quickly.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Betty! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Drive safe!
Google Review
- April 03, 2021
Been going here for over twenty years. I've seen the changes. Liked it better before the move to the new location.
Response from the owner Replied: Hello Ant, we appreciate you taking the time to leave us this feedback. If you are willing, please call our General Manager at (305) 707-0147 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. Take care.
Google Review
- April 03, 2021
Excellent customer service super mega ultra amazing thanks to Gustavo for the help and patience I appreciate all #TeamBenz
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Mercedes-Benz of Miami!
Google Review
- April 03, 2021
I recently purchased a Certified Mercedes Benz from this dealership. I saw the vehicle online and it was just what I was looking for. I decided to go see it in person and it looked great so I asked to test drive it. Once in the car I was just impressed with the interior except for the piano black...
Google Review
- April 03, 2021
Contacted the dealership ordered a 2021 MB GLE 53 AMG. They called me as soon as it arrived which was actually sooner than expected the whole process was smooth and effortless . From the salesman Gus to the finance manager in and out and the delivery was much quicker than Ive ever experienced....
Response from the owner Replied: Hi Eddy, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 03, 2021
days prior to buying the car I asked about a second key and was assured that a cpo comes with a second key. On the day of purchase, no second key. Its now been almost 3 weeks since buying the car and i have to constantly follow up with no resolution.
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Miami. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (305) 707-0147. We hope to hear from you.
Google Review
- April 03, 2021
We purchased a GLE 63s AMG with Mr Manuel ( Many ) Fernandez best advisor ever had very professional everything we want we got it 100% recommended if you want a Mercedes definitely need to visit Mercedes Benz of Miami and ask for Many Fernandez you will be impressed
Response from the owner Replied: Hi Leonardo, thank you for your kind review; we are happy to pass along your comments to Manuel here at Mercedes-Benz of Miami! Thanks again for the recommendation, and have an amazing day!
Google Review
- April 03, 2021
The Sales Guy HUGO BOWEN , was Unbelievable RUDE, and treated my husband and I very badly, since the entry, I felt discriminated against our clothes, he us very badly and not wanting to sell, It was a disappointment. MERCEDES IS AN AMZING BRAND, but with this kind of professional working its...
Google Review
- April 03, 2021
I can not thank Alberto from mercedes benz of North Miami enough. I went there with a VERY specific request on a vehicle and this man made it happen! The process was crystal clear and not an ounce of the typical "pushiness" u get anywhere else. Top tier customer service! Thanks again!
Response from the owner Replied: Sebastian, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 03, 2021
I had a wonderful experience purchasing my first Mercedes-Benz! Manny Fernandez provided me with excellent service! As soon as I arrived we went over to look at cars and he explained all the cars features to me and he was patient when I was trying to decide which vehicle to go with! Manny walked me...
Response from the owner Replied: Stephanie, thank you for your kind review; we are happy to pass along your comments to Manny here at Mercedes-Benz of Miami! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 03, 2021
Exceptional service..Customer service
Response from the owner Replied: Hi Fern, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 03, 2021
Manny Fernandez and Jorge Mathews were such a pleasure to work with ! I was not going to buy a car at all! they made me feel so comfortable that I just had to make the purchase. Recommend them 1000%, ask for them if you come ! The best deals
Response from the owner Replied: Hello Giselle, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! Thanks again for the recommendation, and have an amazing day!
Google Review
- April 03, 2021
Sales team and Managers were excellent and provided the best experience!I will definitely return for routine service on the vehicle and probably when I decide on purchasing a new one.Thanks Hugo and Gustavo, it was a pleasure to meet you both.MC
Response from the owner Replied: Manny, thank you for your kind review; we are happy to pass along your comments to Hugo and Gustavo here at Mercedes-Benz of Miami! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- April 03, 2021
Bought a GLC 1 year ago, CPO. Good price, good condition. Or so it seemed. Within 12 months and after 4000 miles we had to replace the fuel lines (smelled of fuel when heating was on), pads and rotors, steering wheel adjustment didnt work, AC needed repair. Brakes and fuel lines not covered. The...
Response from the owner Replied: Hi John, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (305) 707-0147. We hope to hear from you.
Google Review
- April 03, 2021
Great and Easy to Communicate Service, I had my 2020 AMG A35 in a flood situation and had my car taken to this dealership, and my service rep Justin Almonacid worked with my insurance and flawlessly worked to finish the entire process of changing the entire engine out from start to finish and making...
Response from the owner Replied: Hi Peter, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future. Have a great day.