Cars.com Review
- March 31, 2020
I received excellent service and very good treatment,everything was very fast,I am delighted with your service, thank you very much.
Cars.com Review
- March 21, 2020
I always love going to service here. My car is always taken care of, staff are friendly, eager to help and answer questions and there is no hassle (the process is straight forward). Service rep Andy Garcia is a King in my book!!!
Mercedes-Benz of Miami 2370 Replied: Thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- March 19, 2020
Great service, nice staff , efficient professional
Mercedes-Benz of Miami 2370 Replied: Mehdi, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- March 19, 2020
Steven Adams & his team were great! Excellent service from start to finish!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Krystal! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- March 18, 2020
It was a great experience. Everyone I dealt with was very knowledgeable and provided excellent service.
Mercedes-Benz of Miami 2370 Replied: Gregory, we're happy you found our staff to be so knowledgeable during your experience here at Mercedes-Benz of Miami. Thank you so much for being one of our valued guests and we hope you'll consider us again in the future!
Google Review
- March 18, 2020
I worked with Gustavo and he was phenomenal! He was kind and patient and worked hard to ensure I got the car I wanted.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Kayla! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- March 17, 2020
Great customer service and advisor. Always take my car to same MB dealer.
Mercedes-Benz of Miami 2370 Replied: Irving, we appreciate your positive review! Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Miami. Come back and see us any time! Take care!
Cars.com Review
- March 16, 2020
Great dealership. Great costumer help. Best service. I have bought more than six vehicles at this dealership Great service department. Best prices great selection. Grate people. Specially Jordy Lopez and Alberto Candelario
Mercedes-Benz of Miami 2370 Replied: Gerardo, thank you for your positive review! Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Miami. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- March 16, 2020
It took them 3 hours 1/2 for a simple oil change. Very slow internet service for customers while waiting for your car to be serviced.
Mercedes-Benz of Miami 2370 Replied: Antonio, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- March 16, 2020
Stay Away! By far my worst car shopping experience. March 4th, 2020 which was also my birthday I decided to purchase my vehicle from this Mercedes-Benz Miami dealership. I must say from the moment I walked in (which was 11 am) I had a feeling things weren't going to be the best, as the attentiveness...
Response from the owner Replied: Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (305) 707-0147. We would appreciate the chance to turn your experience around.
Cars.com Review
- March 16, 2020
Best Service provided the workers other dealer are very good with the customers I will recommend this dealer to anyone
Mercedes-Benz of Miami 2370 Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Miami. Drive safe, and we'll see you on the road.
Yelp Review
- March 16, 2020
Stay Away! By far my worst car shopping experience. March 4th, 2020 which was also my birthday I decided to purchase my vehicle from this Mercedes-Benz Miami dealership. I must say from the moment I walked in (which was 11 am) I had a feeling things weren't going to be the best, as the attentiveness...
Google Review
- March 16, 2020
Omar provided great customer service
Response from the owner Replied: Germain, thank you for your kind review; we are happy to pass along your comments to Omar at Mercedes-Benz of Miami! Drive safe, and we'll see you on the road.
Cars.com Review
- March 16, 2020
Gus is the best. He always goes above and beyond the call of duty.
Mercedes-Benz of Miami 2370 Replied: David, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- March 16, 2020
(Translated by Google) Here I put a photo of how my car came out after they changed the air bag as a guarantee my car entered without that light and they tell me that it has nothing to do with what they did according to manager Alan after handing me the one without telling me he had this light and...
Google Review
- March 15, 2020
Aqu los pongo una foto de cmo sali mi auto despus de que cambiaron la aire bag como garanta mi auto entro sin esa luz y me dicen que no tiene que ver con lo ellos hicieron segn el manager Alan despus de entregarme el sin decirme que tenia est luz y luego lo entran de nuevo y me dicen que tiene una...
Google Review
- March 15, 2020
Last year I leased the new model CLS 450 and traded in my older CLS 400 and I must say it was an absolute pleasurable experience! The general manager Mike Ochoa whom Ive leased cars with for many years is running this dealership with extreme professionalism. He and his team practice honest...
Response from the owner Replied: Tony, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- March 13, 2020
Response from the owner Replied: Nelson, thank you for leaving this feedback about your experience with our dealership. If you would be willing to give us another chance, please contact our General Manager at (305) 707-0147. We'd appreciate the chance to make your experience a positive one.
Google Review
- March 12, 2020
Servicing my vehicle at Mercedes Benz of Miami has been pretty effortless over the past 2 years. A loaner car is always readily available and, though the overall in/out experience is brief, the wait area during that period is pleasant and clean. A timely call is always made to advise that car is...
Response from the owner Replied: JC, your comments keep us motivated and working hard for all our guests! Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to see your experience reflected this. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 12, 2020
Gio Mallea (salesman) was excellent. Got me in and out of the dealership quickly and provided great service at the same time. Highly recommend visiting him at Mercedes Benz of Miami!! Thank you!
Response from the owner Replied: Nick, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- March 12, 2020
They were extremely helpful and nice I bought my car from Mercedes of coral gables and had a lot of issues Jay the supervisor stepped in and took control and so far so good
Mercedes-Benz of Miami 2370 Replied: Brandi, it is great to read such wonderful comments about your recent experience with us! If you ever need more help, just give us a call. Happy motoring!
Cars.com Review
- March 12, 2020
Andy in service department took care of everything amazingly, process was easy, quick and well run, great experience.
Mercedes-Benz of Miami 2370 Replied: Jeremy, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Andy. Until the next time we meet, take care!
Google Review
- March 11, 2020
Response from the owner Replied: Leopoldina, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 11, 2020
Dealership and Service area is well run, clean and customer friendly.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- March 10, 2020
I brought my car in for 2 recalls. Arrived at 10:00 didnt see a rep to check me in till 11:00. When I did see someone there excuse is that they are short staff and promised I'll get out as soon as possible. When I asked for a loaner there answer was their rental area is also short staffed and by the...
Response from the owner Replied: Thanks Lori, for leaving us this response. If you would be willing to give us another chance in the future, please reach out to our General Manager at (305) 707-0147. We would appreciate the chance to turn your experience around. We hope to hear from you soon.
Google Review
- March 10, 2020
Response from the owner Replied: Jonathan, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- March 10, 2020
Great parts dept,knowledgeable and fair prices
Google Review
- March 10, 2020
I do not recommend this dealership. I requested a custom built vehicle, but the salesman tried to convince me to lease a base model for a more expensive rate than the online quote. He also didn't know how to order the build and needed help from a more experienced salesman. I cancelled my order that...
Response from the owner Replied: Sohail, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Google Review
- March 10, 2020
Went in for service the other day, was assisted by Cesar Leon who was absolutely amazing. He was super helpful and professional. I was happy with my services and would recommend this location.
Response from the owner Replied: Michelle, it is great to read such wonderful comments about your recent experience with Cesar! If you ever need help, just give us a call. Happy motoring!
Google Review
- March 10, 2020
My experience here is always excellent. My service advisor is the very best. He's professional, polite and respectful. He answers all of my concerns. I will definitely return for service and will recommend this dealership.
Response from the owner Replied: Marilyn, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Miami. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time! Take care!
Google Review
- March 09, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 09, 2020
Response from the owner Replied: Preston, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- March 08, 2020
Response from the owner Replied: Patrick, thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 08, 2020
Response from the owner Replied: Dumaury, thank you so much for your high rating. We hope you have a great day!
Google Review
- March 08, 2020
Response from the owner Replied: Kleber, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- March 08, 2020
Response from the owner Replied: Joe, thank you so much for your high rating. We hope you have a great day!
Google Review
- March 08, 2020
Response from the owner Replied: Hi Felix, I would like to get some more details about your experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 233-6726 to discuss what we can do to help.
Google Review
- March 08, 2020
Response from the owner Replied: Thomas, thank you so much for your high rating. We hope you have a great day!
Google Review
- March 07, 2020
I hate to say this... specially that Ive been a regular customer for this Mercedes Benz for several years from the old location to the new one, I usually go there and deal with Cesar or Luis when I need my car serviced, this time around I went there on Saturday where cesar not Luis were there, the...
Response from the owner Replied: Thanks Mahmoud, for leaving us this response. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (305) 707-0147 to discuss what we can do to help.
Yelp Review
- March 06, 2020
Ron in sales and Josh in finance have been great to deal with. I'd definitely purchase another car in the future from them.
Google Review
- March 06, 2020
Ron in Sales and Josh in finance have been great to deal with. Id definitely work with them in the future.
Google Review
- March 06, 2020
Steve Gonzalez was friendly, extremely helpful and did everything he could to resolve my problem
Response from the owner Replied: Hi, we're happy you found Steve to be so helpful during your experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 05, 2020
Steven Adams, my Service Advisor, was outstanding! He was friendly and professional. He kept me informed about the status of the repairs, and followed up with me after I picked up my vehicle. Steven is truly an asset to this dealership and goes out of his way to provide each customer with...
Mercedes-Benz of Miami 2370 Replied: Evelyn, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! I am happy to hear that Steven was able to take care of you! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 04, 2020
I guess the salesman overthere dont need to do more deal because they have enough, yesterday was driving overthere for a c class convertible the lady overthere was correct, we spoke about the car they have and she give a price that i didnt want, i explain her what the competition offer me and we...
Response from the owner Replied: Hi Elie, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Miami take our reviews very seriously. Thank you again for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Cars.com Review
- March 03, 2020
Overall Excellent service would recommend to other
Mercedes-Benz of Miami 2370 Replied: We are happy to provide such excellent service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 02, 2020
Kimberly Barnett is extremely rude and unhelpful. The purchase of my vehicle has been smooth sailing until I had to deal with her, she makes me wish I would have never even bought this car!
Cars.com Review
- March 02, 2020
The whole process was smooth until I had to deal with Kimberly Barnett or why she seems so rude and condescending, but she makes me wish I would have bought a car somewhere else.
Mercedes-Benz of Miami 2370 Replied: Hi Ray, thank you for bringing this matter to our attention. If you would like, please contact our General Manager at (305) 707-0147. We would appreciate the chance to make your experience a positive one. We hope to hear from you. Take care.
Cars.com Review
- March 02, 2020
Mercedes Benz of Miami is first class quality!!!!!!!! I have never been disappointed in any service. Everything fixed right the first time. Jay, my assistant service manager, is always there to assist me in my needs.
Mercedes-Benz of Miami 2370 Replied: Karen, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. I am happy to hear that Jay was able to take care of you! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- March 02, 2020
Mercedes Benz of Miami is first class quality. I have been disappointed in any service. Everything fixed right the first time!!!!! Jay, my assistant service manager, is always there to assist me in my needs.
Mercedes-Benz of Miami 2370 Replied: Karen, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. I am happy to hear that Jay was able to take care of you! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 01, 2020
Response from the owner Replied: Ljn, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- March 01, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a response, Odalis! Drive safe, and we'll see you on the road.
Google Review
- February 29, 2020
Our experience with AutoNation was probably the best experience we have had purchasing a vehicle. Everyone we worked with were very professional and informative. Robert Bohn, our salesman, worked very diligently to find a car to meet all of our specs. and his follow up with us to make sure we...
Response from the owner Replied: Dave, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.
Google Review
- February 28, 2020
Had a great experience in getting my new Mercedes at this location! Liron from costumer service was the one calling me after my first visit and invited me to come in again after I couldn't find what I wanted in my first visit. She was so kind and patient that I decided to give it a s try, and I am...
Response from the owner Replied: Sivan, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- February 28, 2020
I gave you a 3 on facilities because you had no water available for customers
Mercedes-Benz of Miami 2370 Replied: Dianne, your comments keep us motivated and working hard for all our guests! Again, we appreciate you here at Mercedes-Benz of Miami and we hope to be of service again in the future.
Yelp Review
- February 28, 2020
Thank you !!!!!Diana great service very helpful.Excellent customer attention, walked us step by step helped us out with every detail and concern. Kept us up to date with the entire process up to the day we got our car delivered. Overall very pleased with with our purchase of out CLA also Walter from...
Yelp Review
- February 28, 2020
Thank you !!!!!Diana great service very helpful.Excellent customer attention, walked us step by step helped us out with every detail and concern. Kept us up to date with the entire process up to the day we got our car delivered. Overall very pleased with with our purchase of out CLA also Walter from...
Google Review
- February 28, 2020
Thank you !!!!!Diana great service very helpful.Excellent customer attention, walked us step by step helped us out with every detail and concern. Kept us up to date with the entire process up to the day we got our car delivered. Overall very pleased with with our purchase of out CLA also Walter...
Response from the owner Replied: Jamie, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- February 27, 2020
Excellent service .........................................
Mercedes-Benz of Miami 2370 Replied: We are pleased to hear you had such a positive experience with us, Luisa! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- February 27, 2020
Service & Maintenance takes way too much time.
Response from the owner Replied: Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by.
Cars.com Review
- February 27, 2020
My experience exemplified the theme of "THE BEST OR NOTHING". Customer service, professionalism, willingness to please and attention to details were the reasons why I leased a 2020 Mercedes-Benz E 350 from Mercedes-Benz of Miami. I'm please to say that this is my seventh lease of a Mercedes-Benz...
Mercedes-Benz of Miami 2370 Replied: Juan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Safe travels!
Cars.com Review
- February 27, 2020
Living up to the MB slogan "The Best or Nothing" should be no easy task. MB of Miami does an admirable effort to ensure they do. From the sales, finance and service personnel, a good vibe and attitude is predominant. This is a class act which I feel is oriented and committed to outstanding...
Mercedes-Benz of Miami 2370 Replied: Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by.
Google Review
- February 26, 2020
This Mercedes Benz service center is more like a Miami cafeteria. The people who work there are careless, inattentive, and just sloppy. And, if your service advisor isnt around, dont plan on anyone else even trying to help you.I brought my G Wagon in there for maintenance and when I picked it up...
Response from the owner Replied: Hi Jen, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Miami take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 233-6726 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- February 26, 2020
I have bad experiences with the finance department don't go there
Response from the owner Replied: Hi Santiago, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 233-6726. We hope to hear from you.
Google Review
- February 25, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- February 25, 2020
Simple explanation of services to be provide On-time services always works on your schedule and deliver on promises time Friendly staff members
Mercedes-Benz of Miami 2370 Replied: Hello, thank you for your positive review! If there?s anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- February 25, 2020
Very quick and efficient. Staff is always friendly!
Response from the owner Replied: Hi, we're happy you found our staff to be so helpful during your experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 24, 2020
My first..my last..Mercedes Benz ..am back to BMW all the way ..the worst service I ever see ..hall of shame Mercedes Benz..you should learn from BMW...And AUDI.
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Miami take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 233-6726 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- February 23, 2020
Response from the owner Replied: Jose, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- February 21, 2020
Great place to buy a Benz.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Kenneth! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 21, 2020
For real! STAY AWAY ..!Go some place else.
Response from the owner Replied: Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you'd like, please contact our General Manager at (888) 233-6726. We'd appreciate the chance to make your experience a positive one.
Google Review
- February 21, 2020
On February 19, 2020, I took my car into this dealership in response to a recall notice, and for my annual maintenance. I had scheduled a 9 AM appointment, and my service adviser, Cesar Leon, greeted me within tenminutes of my arrival. Mr. Leon explained to me all of the servicing documents which I...
Response from the owner Replied: We are happy to provide such excellent customer service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 21, 2020
Representative was excellent. She was very detailed
Response from the owner Replied: We are happy to provide such excellent, detailed service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 21, 2020
The experience was very professional. They were efficient and courteous to my needs as a client. Very happy with them.
Response from the owner Replied: We are happy to provide professional service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 21, 2020
Ron from sales and Josh from finance were both awesome to work with and super helpful. Very smooth car buying process with no pressure at all. I got a great car and a great price!
Response from the owner Replied: We are happy to provide such excellent customer service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- February 20, 2020
Response from the owner Replied: Ivan, thank you so much for your high rating! We look forward to your next visit! Take care!
Google Review
- February 20, 2020
Response from the owner Replied: Raymond, thank you so much for your high rating! We look forward to your next visit! Take care!
Google Review
- February 20, 2020
Response from the owner Replied: Kevin, thank you so much for your high rating! We look forward to your next visit! Take care!
Google Review
- February 20, 2020
Always is a great experience to get service in Mercedes. After more than 9 years i always have friendly people who is always giving the best service and professional support. Gus have been always our best contact. We love you guys.
Response from the owner Replied: Jairo, we appreciate your input. Glad to hear that you are consistently impressed with our service. Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- February 20, 2020
Albert Canderlario was our sales associate. The experience from start to finish was phenomenal. I?ve since recommended Albert and Mercedes of Miami to multiple individuals.
Mercedes-Benz of Miami 2370 Replied: Dimali, thank you for your kind review; we are happy to pass along your comments to Albert Canderlario at Mercedes-Benz of Miami! Thanks again for the recommendation, and have an amazing day!
Google Review
- February 20, 2020
I had a positive experience Stacey the sales associate was very professional, courteous and helpful made sure I was pleased with the car that was chosen and Josh the Financial person also made sure I was happy concerning the payments. Great team work!! I will recommend Mercedes Benz of Miami to my...
Response from the owner Replied: Gloria, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- February 20, 2020
BE CAREFUL!!! Please read this entire review, it may help you during your next purchase.I can't say anything bad about my service advisor Steve Adams he is very professional and always tried to help me but what happened today during service is what drove me to write this review. I was charged $385...
Google Review
- February 20, 2020
Awful experience at sales and parts Dpt ..better in cutler Bay ..
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (888) 233-6726 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- February 19, 2020
Stay away!!! Crooks
Response from the owner Replied: Thank you very much for sharing these comments. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 233-6726. We would appreciate the chance to turn your experience around.
Google Review
- February 19, 2020
Don't have words for the quality and service of this company
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Carlos! If you need more help, our team is available to talk -- safe travels!
Google Review
- February 19, 2020
Stay away. I brought my car in to have a window repaired and driver sideview mirror. After almost 2 weeks, they re-installed same glass window, replaced sideview mirror but broke the passenger one while washing the car. The bill was $2500 and it took another 3 weeks to get replacement side mirror....
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Miami take our reviews very seriously. Please call our General Manager at (888) 233-6726 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- February 19, 2020
Top notch service,excellent service,very friendly staff and eager to help,the staff always greed and make you feel in a comfortable atsmosphere,with a lounge room that provides WiFi,and complementary coffee.The parts department should be more cheerful and greed customers as the service department...
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- February 19, 2020
Very Good Nino, the sales representative, gave us an outstanding treatiment
Mercedes-Benz of Miami 2370 Replied: Mauro, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 18, 2020
Beautiful cars
Response from the owner Replied: Benci, we are so happy to read such a great review about Mercedes-Benz of Miami! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 17, 2020
I had a great experience with Ivan Silva previously at the Coral Gables location and again now at the Miami location. I will always buy my cars from Ivan and the Miami location is now the closest to my home so I hope he stays here for many years. Ivan is not the typical sales person. He focuses on...
Response from the owner Replied: Cathleen, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- February 17, 2020
Great customer service the minute I walked in. The whole process was easy and fast. Super happy with my purchase.
Response from the owner Replied: Hi Stanly, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- February 15, 2020
Super
Response from the owner Replied: Luisin, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- February 15, 2020
Azalea Escobar was extremely helpful & patient when explaining the different features of our new car. She made everything easy and simple which just enhanced our experience. Highly recommend working with Azalea! Thank you, Bernardo & Clara Selcer
Response from the owner Replied: Mindi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 15, 2020
Manny Fernandez went above and beyond when my wife & I went to buy a car at Mercedes Benz of Miami. He was patient when answering all of our questions and concerns. Truly the most helpful! -Bernardo & Clara Selcer
Response from the owner Replied: Sarah, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- February 13, 2020
Response from the owner Replied: Maribel, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 13, 2020
Poor service department I took my car for service when I left my car still with the same issues ..so I returned to get it fix wich it took all the for something that usually takes a couples of hours..parts department needs to be more courteous..am taking my business to gables Mercedes-Benz.
Response from the owner Replied: Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 233-6726. We hope to hear from you.
Cars.com Review
- February 13, 2020
Because Luis the adviser is very professional and help me en everything I need please I recommended Luis. To my friends
Mercedes-Benz of Miami 2370 Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Miami. Drive safe, and we'll see you on the road!
Google Review
- February 13, 2020
Had a great experience. Bought my car online and had it shipped. It was delivered quickly and in perfect condition. Thanks to Wilber and theMB of Miami team!!!
Response from the owner Replied: We appreciate you taking the time to leave us a response, John! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- February 12, 2020
Great selection great service
Response from the owner Replied: Morris, we are so happy to read such a great review about Mercedes-Benz of Miami! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- February 12, 2020
Customer service was stellar. Omar is the best service adviser.
Mercedes-Benz of Miami 2370 Replied: Eugenie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! I am happy to hear that Omar was able to take care of you! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- February 12, 2020
Professionals. The best. I?ve been a long-time customer and satisfied
Mercedes-Benz of Miami 2370 Replied: Gerardo, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Miami. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- February 11, 2020
Excellent
Response from the owner Replied: Pierre, we appreciate the 5-star rating! Our team strives to deliver an amazing experience. We hope to be of service to you again soon.
Google Review
- February 11, 2020
Response from the owner Replied: Carol, thank you for taking the time to leave us a review. Your star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, we'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 233-6726. We hope to hear from you.
Google Review
- February 11, 2020
set up an express service appointment for my mb suv. it was 40k miles regular maintenance. i was told the service time would be max two hours. went to the dealership, dropped off the car and waited in the lounge. nearly an hour later someone came for me - they hadn't even looked at my car yet and...
Response from the owner Replied: Patrick, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 233-6726 to discuss what we can do to help.
Google Review
- February 10, 2020
Response from the owner Replied: Fritzner, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 10, 2020
Response from the owner Replied: Jackie, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 10, 2020
set up an express service appointment for my mb suv. it was 40k miles regular maintenance. i was told the service time would be max two hours. went to the dealership, dropped off the car and waited in the lounge. nearly an hour later someone came for me - they hadn't even looked at my car yet and...
Google Review
- February 10, 2020
Response from the owner Replied: Wendy, thank you so much for your high rating! We hope to see you soon!
Google Review
- February 10, 2020
Response from the owner Replied: Carina, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- February 09, 2020
Response from the owner Replied: Reina, thank you so much for your high rating! We hope to see you soon!
Google Review
- February 08, 2020
Hospitality was second to none, based on my dealings with Robert Bohr - a true professional! Went the extra, took time to probe needs and interests of customer, and as a result, came up with a better option for the customer, where it was a win-win situation,.in terms of comfort, finance and appeal....
Response from the owner Replied: Hello Isaac, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!
Google Review
- February 08, 2020
I must say my experience was indeed a wonderful and bright spot in my day Ms Liron Rinsky was a awesome person to deal with even though I did not get as much as I wanted for the sale of my Hummer H2 but she made me feel very special and showed me how I was making a good she was indeed a pleasure to...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Kevin! We are happy to pass along your comments to Ms Liron Rinsky at Mercedes-Benz of Miami! Thanks for the recommendation, and have an amazing day!
Google Review
- February 08, 2020
Came in to sell my car on Thursday and Liron Rinsky quickly attended me. She was very kind, professional and was with me through the whole process. Thank you so much Liron for selling my car I highly recommend her for your next visit!
Response from the owner Replied: Timothy, thank you for your kind review; we are happy to pass along your comments to Liron Rinsky at Mercedes-Benz of Miami! Thanks again for the recommendation, and have an amazing day!
Google Review
- February 08, 2020
Hospitality was second to none, based on my dealings with Robert Bohr - a true professional! Went the extra, took time to probe needs and interests of customer, and as a result, came up with a better option for the customer, where it was a win-win situation,.in terms of comfort, finance and appeal....
Cars.com Review
- February 07, 2020
Very good ,thank for everything, and recommend this dealer a my family
Mercedes-Benz of Miami 2370 Replied: Ernesto, we are glad we could help! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- February 06, 2020
Omar is great in the service dept. He is always so very accommodating no matter how small the request is. Always responds to my call. The best!
Mercedes-Benz of Miami 2370 Replied: Marie, thank you for your positive review. We're happy to have been of service to you. Again, we appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future.
Google Review
- February 06, 2020
I had a great experience with Ivan Silva previously at the Coral Gables location and again now at the Miami location. I will always buy my cars from Ivan and the Miami location is now the closest to my home so I hope he stays here for many years. Ivan is not the typical sales person. He focuses on...
Response from the owner Replied: Cathleen, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- February 06, 2020
Great customer service, Andy Garcia is the best very knowledgeable and quick to resolve and help, thank you so much.
Response from the owner Replied: Alexandra, thank you for your positive review. We're happy to have been of service to you. I am happy to hear that Andy was able to take care of you! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 05, 2020
Great way to start the day meeting Pleasant people at service department commercial vehicle manager Gus...Thank you, USA
Response from the owner Replied: Carmenchu, thanks for your praise and kind comments about our team. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- February 04, 2020
(Translated by Google) Spectacular resale!(Original)Espetacular revenda !
Response from the owner Replied: We are pleased to hear you had such a spectacular experience with us, Atanagildo! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 04, 2020
As always had an excellent experience from start to finish. Sales person was knowledgeable and helpful. Made the process easy. Finesse person presented contract clearly and was professional. In and out with car lease exchange with new 2020 model in less than 4 hrs for start to finish which was very...
Response from the owner Replied: Hiram, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future. Safe travels!
Google Review
- February 04, 2020
Response from the owner Replied: Manuel, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- February 03, 2020
Very good process and service. Time of buying and finance process was 3 hours.
Mercedes-Benz of Miami 2370 Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- February 03, 2020
Response from the owner Replied: Ingrid, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- February 02, 2020
Great experience
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Daniel! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- February 02, 2020
Great service and very quick response. evette was great.
Mercedes-Benz of Miami 2370 Replied: Jorge, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- February 01, 2020
Response from the owner Replied: Malinda, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Yelp Review
- January 31, 2020
Always see Omar Williams for service, he will take care of you. Also, recently traded my car in and got a new 2020 GLC with Irina. She was kind, not pushy, worked well with what I wanted, and made it happen. I truly get first class experiences when I go there with the friendly team. I LOVE my new...
Cars.com Review
- January 30, 2020
Excellent and fast service. Excepcional experience
Mercedes-Benz of Miami 2370 Replied: We are pleased to hear you had such a positive experience with us, Jorge! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 30, 2020
Outstanding interaction with Shadi-Omar Williams. Always excellent customer and quality service.
Mercedes-Benz of Miami 2370 Replied: Hi Juan, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- January 29, 2020
My sales person Gus Giral was fantastic!! I will definitely return!
Mercedes-Benz of Miami 2370 Replied: Susan, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Miami! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 29, 2020
Response from the owner Replied: Andreas, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 29, 2020
I had repair to engine cost almost $3500. Had to go back to get same issue fixed ( check engine light). I was told everything is ok. The next day had to go back. Car stayed for almost a week. They did more repairs but did not charge me(that sooth me.
Mercedes-Benz of Miami 2370 Replied: Thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 29, 2020
Ron provided excellent service.................................
Mercedes-Benz of Miami 2370 Replied: We appreciate you taking the time to leave us a response, Jacqueline! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 28, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 28, 2020
Response from the owner Replied: We are disappointed to see your low star rating, Norby! We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 233-6726. We hope to hear from you.
Google Review
- January 28, 2020
Went to get my wheels balanced because of real bad shaking, I waited 2 hours (I had an appointment), my service man told me, balancing your wheel wouldnt help, said I needed 2 new tires, also said they didnt have them in stock, didnt suggest Continental...They didnt even look at my tires, they...
Response from the owner Replied: Danielle, we are deeply disappointed by your experience at Mercedes-Benz of Miami. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 233-6726. We hope to hear from you.
Google Review
- January 28, 2020
Fantastic service, worked with me all the way to make sure I was satisfied
Response from the owner Replied: Michael, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Google Review
- January 28, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- January 28, 2020
Excellent Service!!I just bought my C300 and I went to check if my car was in good shape.Andy was great!!Thanks for the help again.
Mercedes-Benz of Miami 2370 Replied: Jose, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Miami. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- January 28, 2020
Recently had a very positive experience at this service location. My rep, Shadi-Omar Williams was professional, informative, and kept me in the loop during all phases of the repair.
Response from the owner Replied: We appreciate you taking the time to leave us a response, Sydney! If you ever need more help, our team is available to talk -- safe travels!
Google Review
- January 28, 2020
Very fast and professional service. 100% recommend!
Response from the owner Replied: Hi Miss, thank you so much for your positive comments about Mercedes-Benz of Miami! Again, we appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future.
Google Review
- January 28, 2020
Response from the owner Replied: Isniel, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 28, 2020
Response from the owner Replied: Cielo, thank you so much for your high rating! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 28, 2020
I have had my two cars serviced at Mercedes Benz of Miami for approximately fifteen (15) years and have never had a bad experience.
Response from the owner Replied: Jane, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 28, 2020
Response from the owner Replied: Rodrigo, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Google Review
- January 28, 2020
My Service Manager, Jay, always handles my service appointments timely.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Google Review
- January 28, 2020
Response from the owner Replied: Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 233-6726 to discuss what we can do to help.
Google Review
- January 28, 2020
Response from the owner Replied: Hi, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (888) 233-6726. We'd appreciate the chance to make your experience a positive one.
Google Review
- January 28, 2020
Response from the owner Replied: Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- January 28, 2020
Didn't have what we needed but the staff was very helpful
Response from the owner Replied: We appreciate you taking the time to leave us a response, Johnny! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Cars.com Review
- January 27, 2020
Ok was a good service thanks for your help I appreciate the service
Mercedes-Benz of Miami 2370 Replied: Hi Erica! We're so happy we were able to help you out! We always strive to provide personable and excellent customer service. Thank you again for the review!
Cars.com Review
- January 27, 2020
Service Rep Steve Adams was both professional and very accommodating. He along with the mechanics were able to solve a engine warning light problem. It was quite complicated. I was impressed with Mercedes of Miami . They are certainly customer oriented and go beyond in treating folks...
Mercedes-Benz of Miami 2370 Replied: Henry, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- January 24, 2020
Response from the owner Replied: Ernesto, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 24, 2020
Just spent 30 minutes trying to reach a person in the service dept. and just kept getting bounced around from one voicemail to the next. The person answering the phone for service wouldnt pick up and just would auto transfer to the same repair person who did not pick up. Finally tried parts where...
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- January 23, 2020
Response from the owner Replied: Yverick, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- January 23, 2020
Been 3days so far since I drop my SUV to this place because need engine oil change and windshield wipers replacement after thousand miles drive. But, however, I am still waiting. In those days they suggest me sale my car for $2500 to them to buy a new one or $1000 buy a used one which is year of...
Response from the owner Replied: Penghui, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 233-6726 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Cars.com Review
- January 20, 2020
I purchased a brand new MB at Miami location. As soon as I walked in, I didn't greet with a welcome manner. The receptionist was searching for a sales rep and waited for a long time. I was badly greeted by MB. When I wanted to see the inside of a MB, Alina S told me she doesn't have the key to show...
Mercedes-Benz of Miami 2370 Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Miami take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 233-6726 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- January 18, 2020
Espetacular revenda !
Response from the owner Replied: We are pleased to hear you had such a spectacular experience with us, Atanagildo! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 17, 2020
I went there to look for my dream car .The salesman don't even interested of showing me the car .Left me and walk away , thinking like I can't afford it. I will never go back in this dealership. Bad customer service.
Response from the owner Replied: Rose, it's upsetting to hear that you did not receive the top-notch customer service we strive to provide. If you would be willing to give us another chance, please reach out to our General Manager at (888) 233-6726. We would appreciate the chance to turn your experience around.
Google Review
- January 14, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a response, Saul! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 14, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a response, Denis! We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- January 14, 2020
I have never had such a horrible experience with an automobile company. My car was to be serviced by this dealership for a simple sunroof warranty issue. They tried to return my car to me with a dent & 2 scratches on both rear doors. They fixed the dent and (1), scratch and left the second scratch....
Response from the owner Replied: Nehemie, we are deeply disappointed by your experience at Mercedes-Benz of Miami. If you'd like, please contact our General Manager at (888) 233-6726. We'd appreciate the chance to make your experience a positive one.
Google Review
- January 11, 2020
Response from the owner Replied: Thanks Will, for leaving us this response. If you'd like, please contact our General Manager at (888) 233-6726. We'd appreciate the chance to make your experience a positive one.
Google Review
- January 09, 2020
(Translated by Google) Avant-garde(Original)Vanguardista.
Response from the owner Replied: (Translated by Google) Thank you!(Original)Muchas gracias!
Google Review
- January 08, 2020
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 07, 2020
Response from the owner Replied: Beverly, thank you so much for your high rating! Feel free to stop by if you ever need any more help.
Google Review
- January 05, 2020
Response from the owner Replied: Gu, thank you for the high star rating! Drive safe, and we'll see you on the road.
Yelp Review
- January 04, 2020
If I could give this dealership zero stars I would. Let me preface by saying, I am a current lease holder and my lease is about to expire. I leased the car from this dealership. We also purchase a car from this dealership for my son a few years ago and another Mercedes for my other son about 4 years...
Google Review
- January 03, 2020
Very unfriendly place.
Response from the owner Replied: Hi, we are deeply disappointed by your experience at Mercedes-Benz of Miami. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 233-6726. We hope to hear from you.
Google Review
- December 31, 2019
Response from the owner Replied: Oscar, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- December 31, 2019
They took care of car and provided a good service
Response from the owner Replied: Hi Yanina, we're so glad we were able to turn your experience around! If you ever need more help, just give us a call. Happy motoring!
Google Review
- December 30, 2019
Response from the owner Replied: Annalisa, thank you so much for your high rating! Drive safe, and we'll see you on the road.
Google Review
- December 30, 2019
Rude and not professional staff
Response from the owner Replied: Thank you very much for sharing this feedback, Jelena. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 233-6726. We would appreciate the chance to turn your experience around.
Google Review
- December 30, 2019
Made me feel less than, bad sales people!
Response from the owner Replied: Thanks Jude, for leaving us this response. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 233-6726 to discuss what we can do to help.
Google Review
- December 30, 2019
Came in to the dealer last minute looking for my dream car. I was prepared to receive lethargic attendance from the employees. To my surprise, it was the contrary. Everyone from the General Manager to the Finance Department and Sales team, were extremely attentive. It was a very peculiar service. I...
Response from the owner Replied: Alberto, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- December 30, 2019
I had a great experience with Ivan Silva at Mercedes Benz of Miami. He is very kind, knowledgeable & great personality, Good people must be the Brazilian culture. I wish he was around for my previous purchases. Thank you Ivan the Great and his TEAM, they are the best.
Response from the owner Replied: Sohaib, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that Ivan was helpful during your visit! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 30, 2019
Worst Mercedes dealership Ive ever been to very disrespectful been a two months since my parts were paid for and been there over 5 times and they dont have it there at the Mercedes dealership I strongly recommend you stay away from this Mercedes dealership and go any where else but to them!! From...
Response from the owner Replied: Thank you, Joseph, for reaching out to us. Your opinion plays an integral part in our customer service. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 233-6726. We hope to hear from you.
Google Review
- December 19, 2019
(Translated by Google) Very slow, the wait there is long for everything. You can spend 6 hours there just to have a rubber changed (Original)Muy lento, la espera all se hace larga por todo. Puedes pasar 6 horas all slo para que te cambien una goma
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 233-6726. We'd appreciate the chance to make your experience a positive one.
Google Review
- December 19, 2019
(Translated by Google) One of the best car dealers in Miami(Original)Uno de los mejores concesionarios de autos de Miami
Response from the owner Replied: (Translated by Google) Roberto, it's great to read such wonderful comments about your recent experience with us! As one of our valued customers, we sincerely thank you for your business and we hope to see you here again in the future.(Original)Roberto, es genial leer comentarios tan maravillosos sobre tu experiencia reciente con nosotros! Como uno de nuestros valiosos clientes, queremos agradecerle sinceramente su negocio y esperamos verlo aqu nuevamente en el futuro.
Google Review
- December 17, 2019
Response from the owner Replied: We appreciate your positive review about your recent experience with us, Emilio! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 17, 2019
Steven at Mercedes-Benz of Miami was such a great help! He was very attentive and clear on everything. I live closer to the Pembroke Pines location and I'm always unsatisfied when I visit, so I don't mind driving a little further for a better experience. I'd like to thank Steven and the rest of his...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Leeza! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 17, 2019
(Translated by Google) Excellent attention.(Original)Excelente atencion.
Response from the owner Replied: Janice, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 17, 2019
Service dept is great... Cesar and Omar are outstanding !
Response from the owner Replied: We are pleased to hear you enjoyed dealing with Omar! If you ever need any help, please give us a call!
Google Review
- December 15, 2019
Uno de los mejores concesionarios de autos de Miami
Google Review
- December 14, 2019
Response from the owner Replied: Borie, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- December 13, 2019
They're so nice! When you come here ask for the best Melvin Cabrera.
Response from the owner Replied: Elizabeth, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
Google Review
- December 12, 2019
Beware the dealership in Miam is very unprofessional and sloppy to put it in layman's terms From the manager down to the mechanics Long story short Manager maybe not intentionally broke my seat switch Which has never gave me any problems but instead of 1. Simply apologizing 2. Owning his mistake He...
Response from the owner Replied: Hello, we are deeply disappointed by your experience at Mercedes-Benz of Miami. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 233-6726 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- December 12, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 12, 2019
Response from the owner Replied: Fabiano, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 09, 2019
Really nice cars
Response from the owner Replied: David, your comments keep us motivated and working hard for all our guests! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 09, 2019
When I think about the experience that my wife and I both had purchasing the 2012 Land Rover the name (Your salesman) Nino Nino rings out over and over again our experience with him was not only personable but even boarded on the Lines of what you would expect from a family member We truly...
Response from the owner Replied: Frank, it is great to read such wonderful comments about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 06, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 05, 2019
worst car buying experience Ive ever had in my life. A shame too because I bought a very expensive car. A few days after driving it I realized there was something VERY wrong. Turns out the entire underneath of the car, the metal was BENT. it was very difficult to drive and pulled me severely to the...
Response from the owner Replied: We set high expectations for ourselves so its gratifying to hear you had a great experience with Albert! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 03, 2019
Response from the owner Replied: Almer, thank you so much for your high rating! If you need more help, our team is available to talk -- safe travels!
Google Review
- December 01, 2019
(Translated by Google) I went to buy a truck. They told me they had it for 30 minutes and they don't have the truck(Original)Fui a comprar una camioneta. Me dijeron que la tenan estuve 30 minutos y no tienen la camioneta
Response from the owner Replied: (Translated by Google) Leonardo, we are sorry for your experience with us here, but we are glad you warned us. However, if you are willing, our General Manager would love to talk with you and rectify these problems. You can contact the GM at (888) 233-6726. We hope to hear from you soon.(Original)Leonardo, lamentamos tu experiencia con nosotros aqu, pero nos alegra que nos hayas avisado. Sin embargo, si est dispuesto, a nuestro Gerente General le encantara hablar con usted y rectificar estos problemas. Puede comunicarse con el GM al (888) 233-6726. Esperamos saber de usted pronto.
Google Review
- December 01, 2019
(Translated by Google) Very slow, the wait there is long for everything. You can spend 6 hours there just to have a rubber changed (Original)Muy lento, la espera all se hace larga por todo. Puedes pasar 6 horas all slo para que te cambien una goma
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 233-6726. We'd appreciate the chance to make your experience a positive one.
Google Review
- December 01, 2019
(Translated by Google) Super annoying with Mercedes Benz and had two of them and I'm still having a problem with the tires that lose their air. I start asking families and friends and the same thing happens to them to talk to the service to see what the problem is and they don't give me a solution I...
Response from the owner Replied: (Translated by Google) Hi Kenny, we appreciate you taking the time to respond. The Mercedes-Benz of Miami staff takes our reviews very seriously. We would like the opportunity to make peace with you, so if you are willing, contact our General Manager at (888) 233-6726. We look forward to hearing from you.(Original)Hola Kenny, apreciamos que te hayas tomado el tiempo para responder. El personal de Mercedes-Benz of Miami toma nuestras crticas muy en serio. Nos gustara tener la oportunidad de hacer las paces con usted, as que si est dispuesto, comunquese con nuestro Gerente General al (888) 233-6726. Esperamos saber de usted.
Google Review
- December 01, 2019
Super molesto con Mercedes Benz e tenido dos de ellos y sigo teniendo problema con las gomas que pierden el aire me pongo a preguntar a familias y amigos y les pasa lo mismo trato de hablarle a servicio a ver cual es el problema y no me dan una solucion tengo que estar todas las semanas poniendole...
Google Review
- November 30, 2019
Fui a comprar una camioneta. Me dijeron que la tenan estuve 30 minutos y no tienen la camioneta
Google Review
- November 30, 2019
Muy lento, la espera all se hace larga por todo. Puedes pasar 6 horas all slo para que te cambien una goma
Google Review
- November 27, 2019
(Translated by Google) It is the third time that they scam me in the same way saying they have spare parts that they don't have and they charge me something that never comes to me. Then you have to ignore the charge. Do not rely on spare parts personnel unless they are taken to the moment.As an...
Response from the owner Replied: (Translated by Google) Alfredo, we are sorry for your experience with us here, but we are glad you let us know. Our General Manager would like to help you change your experience. If you are willing, contact our general manager at (888) 220-7818 to discuss what we can do to help you.(Original)Alfredo, lamentamos tu experiencia con nosotros aqu, pero nos alegra que nos hayas avisado. Nuestro Gerente General quisiera ayudarlo a cambiar su experiencia. Si est dispuesto, comunquese con nuestro gerente general al (888) 220-7818 para analizar qu podemos hacer para ayudarlo.
Google Review
- November 27, 2019
Ricardo Vargas is a very professional person and super honest, happy to deal with him
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Lorenzo! It is great to hear that Ricardo was helpful during your visit! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 27, 2019
DO NOT BUY A CAR FROM THEM UNLESS YOU READ THIS FIRST!!!My wife and I bought a certified used car (2013 SL63AMG) the day before Thanksgiving last year (2018). As we were driving off, we noticed an ABC malfunction code (hydraulic suspension code) on the dashboard. The car began making a really...
Google Review
- November 26, 2019
Ya es la tercera vez que me estafan de la misma manera diciendo que tienen repuestos que no tienen y me cobran algo que nunca me llega. Despus hay que desconocer el cargo. No confen en el personal de repuestos salvo que se lo lleven en el momento. Como agencia es muy linda para ver y comprar autos.
Google Review
- November 26, 2019
Response from the owner Replied: Jay, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 24, 2019
Response from the owner Replied: Liliya, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 24, 2019
Response from the owner Replied: Eduardo, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 23, 2019
Always a pleasure.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Chanina! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 22, 2019
I am from NY and a Mercedes Benz customer for a long time. I was extremely disappointed with Mercedes Benz of Miami, which is owned by (AutoNation). When I arrived all I seen was sales people standing in a parking lot waiting for clients. This is not what I expect to see from a luxury store like...
Response from the owner Replied: Thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 233-6726 to discuss what we can do to help.
Google Review
- November 21, 2019
Response from the owner Replied: Gladys, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 20, 2019
Google Review
- November 19, 2019
After much car shopping & having one stressful outcome after another, I made one last attempt. I called Mercedes Benz of Miami and a charming Brazilian answered the phone. To my surprise, Ivan couldn't have been better with his service & professionalism. He knew exactly what I was looking for & made...
Response from the owner Replied: Hello Mercy, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Drive safe!
Google Review
- November 18, 2019
Response from the owner Replied: Duany, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 18, 2019
Worst customer service ever. PLEASE dont buy anything from here
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Miami take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 233-6726. We hope to hear from you.
Google Review
- November 17, 2019
Response from the owner Replied: R, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 17, 2019
Response from the owner Replied: Alex, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 16, 2019
Response from the owner Replied: Eddiel, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 15, 2019
Response from the owner Replied: Xcap, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 15, 2019
Google Review
- November 15, 2019
Google Review
- November 15, 2019
Mercedes Benz of corral gables you have earned my business for life thank you for righting all the wrong my car was agreeably returned to me the right way this time!
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help. Drive safe!
Google Review
- November 14, 2019
Response from the owner Replied: Carlton, thank you so much for your high rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 13, 2019
I usually never do reviews but I was extremely dissatisfied with the service. Primarily when looking for a car , and telling the price mark we were looking for which is what was advertised on your webpage, the sales man Daniel kept telling us we were at the wrong dealership that its Mercedes and too...
Response from the owner Replied: Ashley, thank you for leaving this detailed feedback about your experience with our dealership. If you are willing, please call our General Manager at (888) 233-6726 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- November 12, 2019
I was loyal MB customer for last 15 years. But now it's over. My wife's recent Mercedes(Miami branch) was on tires that last less than 10000 miles and i had to buy new set on dealership (Palm Beach branch) and when i had to do it again on 20000 miles i got normal tires set that still looks new and...
Google Review
- November 12, 2019
Thank you Mercedes-Benz of Miami for pairing me with Ivan Silva who is a an amazing sales associate. Ivan is not your typical sales man, I even went out of my way to speak with my partner about him. He doesn't use any sales pressure and is very honest withwhat he is delivering. I honestly never had...
Google Review
- November 11, 2019
awesome staff and awesome service , best Mercedes dealership so far in Miami.for mercedes car i dont have to go anywhere else.
Google Review
- November 10, 2019
My sales person stacey is the best she has a lot of patience when it comes to sales and actually goes above and beyond to meet your satisfaction and the sales manager Alain super nice and friendly person actually got me to pay what i was looking for and didn't give up until he made it happen. This...
Response from the owner Replied: Arlett, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Miami. We're happy we could meet your expectations! We're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Miami
Google Review
- November 09, 2019
I love my new lease. Ivan was very helpful in getting me the deal I wanted on the car I wanted. Took some time and negotiating, like any good deal but I got what I came for. The finance department was also very helpful in explaining all my options. Great deal!
Response from the owner Replied: We are pleased to hear you had such a positive leasing experience with us, Jocelyne! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 09, 2019
Thank you Mercedes-Benz of Miami for pairing me with Ivan Silva who is a an amazing sales associate. Ivan is not your typical sales man, I even went out of my way to speak with my partner about him. He doesn't use any sales pressure and is very honest withwhat he is delivering. I honestly never had...
Response from the owner Replied: We are pleased to hear you had such a positive experience with Ivan and are thrilled you are enjoying your new vehicle, Jesse! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 08, 2019
Albert helped me get my dream car yesterday! He was quick, honest and very informative! I could not be happier! Thank you Albert!!
Google Review
- November 05, 2019
Response from the owner Replied: Curtis, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 05, 2019
Response from the owner Replied: Chris, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- November 04, 2019
Horrible customer service
Response from the owner Replied: Thank you, Karen, for reaching out to us. Your opinion plays an integral part in our customer service. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 233-6726 -- we hope to hear from you soon.
Google Review
- November 03, 2019
Your staff was awesome. Just awesome. Ricardo and Ivette made my visit worthwhile. I really cannot compare Automations services seeing this my wife and I 3rd purchase from them. Love them.
Response from the owner Replied: Everton, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- November 02, 2019
Francisco was easy to deal with, great follow up and got the deal done.
Response from the owner Replied: Anthony, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. We always strive to provide personable and excellent customer service. Thank you again for the review!
Google Review
- October 31, 2019
Great service and attention by Stacey!
Response from the owner Replied: We appreciate you taking the time to leave us a response, Alexis! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 30, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 29, 2019
Horrible customer service
Response from the owner Replied: Thank you, Karen, for reaching out to us. Your opinion plays an integral part in our customer service. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 233-6726 -- we hope to hear from you soon.
Google Review
- October 27, 2019
Response from the owner Replied: R&r, thank you for the high star rating! Drive safe, and we'll see you on the road.
Google Review
- October 25, 2019
Horrible customer service. Try a different dealer please
Response from the owner Replied: Thank you, Matt, for reaching out to us. Your opinion plays an integral part in our customer service. Please call our General Manager at (888) 233-6726 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- October 25, 2019
Very pretentious sales people. I personally went to purchase a new car and although they do not know me I felt as if he (salesperson) looked down at me. As if I cannot afford the car. When I asked him how much was the car he told me "if you need to ask you probably cannot afford it" I would not...
Response from the owner Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Miami take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 233-6726 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- October 24, 2019
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 233-6726. We'd appreciate the chance to make your experience a positive one.
Google Review
- October 24, 2019
Response from the owner Replied: We appreciate you taking the time to leave us a response, Kilsy! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 24, 2019
Ivan is the best sales person! He went above and beyond to deliver the highest service for me while I was purchasing the new CLA. There were no question Ivan had no answer to, he made the purchase process seamless and fast. I highly recommend him to help you find your next dream car. Also, he is...
Response from the owner Replied: Yana, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 23, 2019
I gave five stars because of the workmanship Response is quick on repairs. But I would say that it would be nice to have a loner at least one Time....
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 22, 2019
Google Review
- October 18, 2019
Response from the owner Replied: Frank, thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 18, 2019
The person that assist me, was very courteous. I came because of a recall. I was told by him and the person who called to set up the appointment. That it would take no more than 2 hours. Well, it took 3 hours to get my car back! When, I went to pick up my car at the service desk, I was totally...
Response from the owner Replied: We regret to hear your service took longer than expected. If you are willing, please call our General Manager at (888) 233-6726 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- October 17, 2019
Thanks Natalie for assisting me
Response from the owner Replied: , thanks for highlighting Natalie who provided you with such a positive experience, we are happy to pass along your comments to her. Feel free to stop by if you ever need any more help!
Google Review
- October 17, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 16, 2019
Great place overall . A lot of new faces
Google Review
- October 14, 2019
(Translated by Google) The best place if you want to buy a mercedez in Miami.(Original)El mejor lugar si quieres comprar un mercedez en Miami.
Response from the owner Replied: Guillermo, it means so much to us that you chose our dealership! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 14, 2019
El mejor lugar si quieres comprar un mercedez en Miami.
Google Review
- October 14, 2019
Natalie was very patient and helpful. Love my new C43!!!!
Response from the owner Replied: Hello Michael, it means so much to us that you chose our dealership! If you ever need more help, our team is available to talk -- safe travels!
Google Review
- October 13, 2019
Worse please to take your car for service, customer service really bad not like California.
Response from the owner Replied: Eddy, we are deeply disappointed by your experience at Mercedes-Benz of Miami. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 233-6726 to discuss what we can do to help.
Google Review
- October 11, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 11, 2019
I live in Tampa, looking to trade in my 2016 GLE, MB TAMPA couldnt get it done, but MB Miami sure did! Albert Candelario not only got me the 2020 I was looking for, he bought my 2016 trade in sight unseen, sent me a notary to meet me anywhere in Tampa to sign the docs, then shipped my new Benz...
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Safe travels!
Google Review
- October 10, 2019
Your staff was awesome. Just awesome. Ricardo and Ivette made my visit worthwhile. I really cannot compare Automations services seeing this my wife and I 3rd purchase from them. Love them.
Response from the owner Replied: Everton, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- October 09, 2019
My advisor Luis Lopez is awesome. He always makes hiself available to me. No question is never a stupid question. I must admit my first encounter with him was not great. I have a real patience issue. He insisted that I be patient and he would work things out. To make a long story short I left a...
Response from the owner Replied: Hi there, thank you for your positive review. We're happy to have been of service to you! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 09, 2019
(Translated by Google) Excellent(Original)Excelente
Response from the owner Replied: (Translated by Google) Hello, your comments keep us motivated and working hard for all our customers!(Original)Hola, sus comentarios nos mantienen motivados y trabajando duro para todos nuestros clientes!
Google Review
- October 09, 2019
I love my new GT!!!!I recommend MB of MiamiIrina and Natalie were very nice and helpful!!
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Miami. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Yelp Review
- October 08, 2019
Well after recently purchasing May 2019, a car from Autonation and following up on a feature of the car that has never worked. I went into Mercedes of Miami to have it checked out.Long story short.They were late to open.They made me wait 15 mins when I was the first customer there.They told me the...
Google Review
- October 08, 2019
Busy place, average sales help, just so so experience.
Response from the owner Replied: Thank you very much for sharing these comments, Scott. If you'd like, please contact our General Manager at (888) 233-6726. We'd appreciate the chance to make your experience a positive one!
Google Review
- October 05, 2019
(Translated by Google) We are happy with the attention and shopping at this dealership. I recommend the seller Manny Fernandez, my husband is very detailed and he helped us find what we were looking for.Kevin Lemay also a very professional treatment at the time of signing the papers. Thank you. A...
Response from the owner Replied: (Translated by Google) We always strive to provide a high quality service to each client, and we are pleased to know that you enjoyed your experience here at Mercedes-Benz of Miami. Until next time we meet, take care!(Original)Siempre nos esforzamos por brindar un servicio de alta calidad a cada cliente, y nos complace saber que haya disfrutado de su experiencia aqu en Mercedes-Benz of Miami. Hasta la prxima vez que nos veamos, cudate!
Google Review
- October 05, 2019
Estamos felices con la atencin y las compras en esta concesionaria. Recomiendo al vendedor Manny Fernandez, mi marido es muy detallista y l nos ayud a encontrar lo que buscbamos. Kevin Lemay tambin un trato muy profesional al momento de la firma de los papeles. Muchas gracias. Un placer!
Google Review
- October 05, 2019
It was great with customer service, just toke a little longer than what I expected.
Response from the owner Replied: Hi there, thank you for your positive review. We're happy to have been of service to you! Don't hesitate to call us if you ever need anything else. Be safe on the road!
Google Review
- October 03, 2019
Outstanding dealership. Customer service and competitive pricing with largest selection of MB in south florida. I particularly appreciated Manuel Fernandez (our sales rep) non-pressure, honest, and outstanding customer service. I think our manager Jordi and was also kind and we ended up getting a...
Response from the owner Replied: Hi there, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help. Safe travels!
Yelp Review
- October 03, 2019
I called to ask how much will cost a service B for a CLA250 with 16,000 miles only.The technician who that i spoke to told me $1,500 .. WHAT A RIPOFF !! Not only that.. to make sure if the price was right i called to Mercedes Benz of Coral Gables .For my surprise the service in Coral Gables cost...
Google Review
- October 02, 2019
I went in to purchase a serpentine belt from the parts department and Emmanuel reinoso helped me find the right belt for my car very professional people there I went home and tried to install it myself had a little trouble I called the parts department and Emmanuel went over the part number with me...
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Safe travels!
Google Review
- October 02, 2019
Better don call them. The girls who pick up the phone are helpless
Response from the owner Replied: Thank you very much for sharing these comments, Alex. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 233-6726. We would appreciate the chance to turn your experience around.
Google Review
- September 29, 2019
I highly recommend this dealership as the best Mercedes dealership in South Florida! My service agent Luis is UNPARALLELED in customer service and overall excellence! I literally come from Palm Beach County to this dealership because of Luis!Luis's exceptional service shines through in everything he...
Google Review
- September 28, 2019
Response from the owner Replied: Your five stars mean a lot to us! Thanks for taking the time to leave your rating!
Google Review
- September 28, 2019
Exceptional car buying experience with Giovanni Mallea and Mercedes-Benz of Miami. Giovanni went above and beyond working with me through every step of a complex transaction involving a number of moving pieces. Top notch customer service, communication and delivery through every step of the...
Response from the owner Replied: Ryan, we set high expectations for ourselves so its gratifying to hear you had an exceptional buying experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 27, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 26, 2019
Unfortunate experience with this dealership. I was ready to sign a lease for a second family car at any moment when they decided to add a stipulation to the approval that I had to turn in my current lease on my 2018 Range Rover in order to lease one of their cars regardless of a near 800 credit...
Google Review
- September 26, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 25, 2019
(Translated by Google) Excellent(Original)Excelente
Response from the owner Replied: (Translated by Google) Hello, we are glad you had such a positive experience with us!(Original)Hola, nos alegra que haya tenido una experiencia tan positiva con nosotros!
Google Review
- September 25, 2019
Top
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 24, 2019
Response from the owner Replied: Hi, thank you for letting us know you had a positive experience with us. We would love to know more about your visit! If you have a moment can you edit your review and share some additional commentary? We wish you well, feel free to reach out if you need additional assistance.
Google Review
- September 24, 2019
Great experience, amazing service! Ivan and Kevin were phenomenal! Super happy with the car!!Thank you!!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Daniel! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 24, 2019
Worst from desk people ever...... service advisors are rude as well. These people treat you like they are doing us a favor.
Response from the owner Replied: Victor, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 233-6726 -- we hope to hear from you soon.
Google Review
- September 23, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 23, 2019
Response from the owner Replied: Hi, thank you for the positive review! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 23, 2019
I will never again take my c300 here for service. I arrived at 8:45 AM for a 9 AM appointment on a Saturday morning. They were suppose to change a sensor. I didnt get my car till 5:30pm. My advisor left and didnt say anything. At 3 PM I got up to check what was going on and the service manager said...
Response from the owner Replied: Hello, we are deeply disappointed by your experience at Mercedes-Benz of Miami. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 233-6726 to discuss what we can do to help.
Google Review
- September 20, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 19, 2019
Top notch service,excellent service,very friendly staff and eager to help,the staff always greed and make you feel in a comfortable atsmosphere,with a lounge room that provides WiFi,and complementary coffee.
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 19, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- September 19, 2019
Response from the owner Replied: Ricardo, we're disappointed to see your low star rating. We would like to have a better understanding about your experience. Please reach out to us at (888) 233-6726 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- September 19, 2019
I am adding to my previous review and downgrading my review. So everyone understands I am in the process of paying them the last 5 payments plus my disposition fee (voluntarily) to move past this experience. The tipping point was the fact that the liftgate on the GLA DOES NOT CLOSE. I went in to...
Google Review
- September 19, 2019
Outstanding Customer Service Experience with Stefano. Returned my lease and got a new one in less than 3 hours. Excellent experience, Friendly staff at MB of Miami. I recommend this place to anyone looking for a new vehicle.
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Miami. If you ever need more help, our team is available to talk -- safe travels!
Google Review
- September 18, 2019
They cant fix anything only change parts. And they break things if u have a new car and u need something basic thats another story. I would not call them pros or techs.
Response from the owner Replied: Richard, we are deeply disappointed by your experience at Mercedes-Benz of Miami. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 233-6726 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- September 17, 2019
I waited 3 full days to fixed one tire. They lost my key in the process so I had to bring an alternate. I ordered a shuttle and the shuttle never came so I had to uber . Customer service was not okay, south Orlando Mercedes would never treat me that bad.
Response from the owner Replied: Anjelie, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 233-6726 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- September 17, 2019
Excellent customer service and knowledge
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 17, 2019
Never going back to this MB Dealearship . The service was HORRIBLE , not only they did waste our time two times by making me going to the service without having the parts that I ordered, but last but no least, they broke a mirror in the passenger side and allowed us to get out of there with NO...
Response from the owner Replied: Eduardo, we are deeply disappointed by your experience at Mercedes-Benz of Miami. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 233-6726 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- September 16, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 16, 2019
I just got my second car from this dealership. They make you feel like a true VIP. Nino was excellent in terms of sales and really made sure that I was making a sound purchase. And then I met with Kevin Lemay to sign all the paperwork and he made it a painless process and explained all my fees and...
Response from the owner Replied: Karyn, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help. Safe travels!
Google Review
- September 15, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 14, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 14, 2019
Google Review
- September 14, 2019
This is by far the worst service I've received at a Mercedes dealership. Will never come and spend a penny in this trash of a place. I've never been encountered by so many unlikeable humans. Just as a side note, I didn't spend a penny here. Just came for warranty recalls. So they didn't overcharged...
Response from the owner Replied: Arturo, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 233-6726 -- we hope to hear from you soon.
Google Review
- September 13, 2019
Loved Natalie and my new car
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Isabel! Drive safe, and we'll see you on the road.
Google Review
- September 13, 2019
My advisor Luis Lopez is awesome. He always makes hiself available to me. No question is never a stupid question. I must admit my first encounter with him was not great. I have a real patience issue. He insisted that I be patient and he would work things out. To make a long story short I left a...
Google Review
- September 13, 2019
Came in for a new car inspection. Scheduled an appointment over the phone and was explicitly told it would cost $175. It's also known that new car inspections cost in the range of $150 to $250 at the absolute most. When I got there I was told it would cost me $492. Embarrassing that a Mercedes Benz...
Response from the owner Replied: Hi Boris, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Miami take our reviews very seriously. If you'd like, please contact our General Manager at (888) 233-6726. We'd appreciate the chance to make your experience a positive one.
Google Review
- September 13, 2019
Top notch service,excellent service,very friendly staff and eager to help,the staff always greed and make you feel in a comfortable atsmosphere,with a lounge room that provides WiFi,and complementary coffee.
Google Review
- September 09, 2019
Response from the owner Replied: Hello Elena, thanks for the five star rating! We understand your time is valuable, so we appreciate the review. Take care!
Google Review
- September 09, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 08, 2019
Good service
Response from the owner Replied: Dayron, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Google Review
- September 08, 2019
The best service you can find with Julian Sanchez
Response from the owner Replied: Yanetsy, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Google Review
- September 07, 2019
Ask for Hugo Bowen to take care of you. He always goes the extra mile for me.
Response from the owner Replied: Hello, your comments keep us motivated and working hard for all our guests! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 06, 2019
"The place to buy the most bad xxx cars in South Florida!"I just bought my 2012 Mercedes CL 63 AMG at Mercedes Benz of Miami this past Saturday. I worked with Ivan who went the extra mile to help me get this car at an amazing price. When I arrived, Ivan had the car in the garage with a black cover...
Response from the owner Replied: Brian, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- September 05, 2019
Great & professional experience, from initial phone call to the follow up from Sales Consultant Ivan Silva. Highly recommend location, everyone is very friendly and personable. Ivan really goes the extra mile for a easy & quick experience. No Non sense!
Google Review
- September 04, 2019
Response from the owner Replied: Hello, we are disappointed to see your low star rating. If you'd like, please contact our General Manager at (888) 233-6726. We'd appreciate the chance to make your experience a positive one!
Google Review
- September 03, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 03, 2019
I had an appointment about my airbag. Mandarory whatever. I was there before my scheduled time. After maybe an hour they told me they needed to re schedule. O couldn't believe it. That appointment was made 3 weeks earlier and they didn't even care to call me to re schedule. Originally they said...
Response from the owner Replied: Thank you for reaching out to us. Your opinion plays an integral part in our customer service. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 233-6726 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- September 02, 2019
Great costumer service, Kevin LeMay from financial service was excellent and very professional. He has plenty knowledge of his job and a great human being. Very happy with the costumer service here and love my new ride...Highly recommended!!!
Response from the owner Replied: William, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future!
Yelp Review
- September 02, 2019
I was working with Giovanni on the purchase of a 550 he had on the lot . After driving the car I decided ok let's purchase it. I tried to negotiate but there was no wiggle room but I still wanted it so I let him know. He called me and said I needed to leave a deposit on it so I gave him my credit...
Google Review
- September 02, 2019
Ivan Silva helped me purchase my new Mercedes GLA 250 and my experience could not have been better! I really liked how he was patient and did not rush me in my decision. He was always straight to the point, and there was no BS. I would really recommend going to him if you are looking to purchase a...
Response from the owner Replied: Abbie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- August 31, 2019
Great staff and get the job done for the customer attitude. Manny Fernandez is very nice and knowledgeable and knows how to make the deal go smoothly! Very happy with the customer service here and love my new ride!! Great job i highly recommend Manny Fernandez and the wonderful team at Mercedes of...
Response from the owner Replied: Thank you for taking the time to let the world know about your positive experience, Manny! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Google Review
- August 31, 2019
Google Review
- August 30, 2019
Mercedes 2020 Impressive..!!!!
Response from the owner Replied: We appreciate you taking the time to leave us a response, Vero! Drive safe, and we'll see you on the road.
Google Review
- August 29, 2019
Response from the owner Replied: Daniel, thank you for taking the time to leave us this awesome four-star rating! Please do not hesitate to let us know how we can make your next experience even better. Take care!
Cars.com Review
- August 29, 2019
Ron is a fantastic salesman and person. Nothing but pleased with this purchase. Car is great. Will recommend to anyone trying to buy or lease.
Mercedes-Benz of Miami 2370 Replied: Ron, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road!
Google Review
- August 28, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 28, 2019
Cesar Leon is the only reason I keep coming back. A gentleman and a friend. Hes professional, respectful and looks out for his clients.
Google Review
- August 26, 2019
Was originally 5 stars but decided to change to 1 since my email was changed so that I can no longer receive the surveys (which I always provide excellent feedback for anyway). Little shady, if you ask me.
Google Review
- August 26, 2019
Large dealership. Very nice young man put air in my tires.
Response from the owner Replied: Corinne, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 26, 2019
Response from the owner Replied: Hi, thank you for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 25, 2019
DO NOT BUY A CAR FROM THEM UNLESS YOU READ THIS FIRST!!!My wife and I bought a certified used car (2013 SL63AMG) the day before Thanksgiving last year. As we were driving off, we noticed an ABC malfunction code (hydraulic suspension code) on the dashboard. The car began making a really rough noise...
Google Review
- August 25, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- August 24, 2019
Response from the owner Replied: Hello Brenda, thank you for the rating. Please don't hesitate to reach out to us if you have any further questions or comments.
Google Review
- August 23, 2019
Response from the owner Replied: Hello, thank you for your positive review. If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- August 23, 2019
Leased my first Mercedes Benz ever!! Seamless process. Armando Valencia & Rene Celeiro helped me from start to finish. Simply in love with my A220. Go see them, tell them Suyen sent you!
Response from the owner Replied: Hello, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road!
Google Review
- August 22, 2019
Response from the owner Replied: Your positive rating means a lot to us! We sincerely value your business and hope to see you soon!
Google Review
- August 22, 2019
I just leased my second car from this Mercedes dealership, and I would never go anywhere else. It was an absolute pleasure working with Melvin Cabrera (Sales Advisor). So a big thank you to him and the rest of the MB team for making the whole experience so nice!!! This Mercedes dealership is...
Response from the owner Replied: Hello Darah, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Google Review
- August 22, 2019
Highly recommended!!!Natalie was very Patient with US. Now I love my mercedes more!!!
Response from the owner Replied: Gani, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Miami. If there is anything more we can do for you, please dont hesitate to reach out. Come back and see us any time!
Google Review
- August 21, 2019
Best or nothing.
Response from the owner Replied: Thank you for your kind words! We are happy that our team could provide top notch service to you. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- August 20, 2019
Horrible. I left my car and without notice they had it towed. Prior to it being towed I was not only in constant communication with the person I left it with (emails to back it up) I paid over 200$ for a key that never worked.y Mercedes was demolished. Horrible experience!!!I received an email to...
Response from the owner Replied: Thanks for leaving us this response. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 233-6726 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- August 20, 2019
(Translated by Google) Excellent, nice to go there. An after-sales service with a lot of kindness and professionalism.(Original)Excelente, un placer ir por ah. Un servicio de postventa con mucha amabilidad y profesionalismo.
Response from the owner Replied: (Translated by Google) Thank you for taking the time to share your comments with us. Our team is dedicated to providing all our guests with excellent customer service and quality work they can trust! We look forward to your next visit with us!(Original)Gracias por tomar el tiempo para compartir tus comentarios con nosotros. Nuestro equipo est dedicado a brindar a todos nuestros huspedes un excelente servicio al cliente y un trabajo de calidad en el que puedan confiar! Esperamos su prxima visita con nosotros!
Google Review
- August 20, 2019
Excelente, un placer ir por ah. Un servicio de postventa con mucha amabilidad y profesionalismo.
Yelp Review
- August 19, 2019
This is probably the worst Mercedes dealership in America. I've been scammed three times by the sales people promising things that they don't deliver and by the up-selling finance people who lie about what's covered under all the pre-paid services. I'm only in Florida a few times a year and every...
Google Review
- August 18, 2019
Response from the owner Replied: Hello Gary, thanks for the five star rating! We understand your time is valuable, so we appreciate the review. Take care!
Google Review
- August 18, 2019
Google Review
- August 17, 2019
City View Drive
Response from the owner Replied: Hello Faith, thank you for taking the time to leave us this 3 star rating. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our General Manager at (888) 233-6726 and we will do our best to improve your experience.
Google Review
- August 16, 2019
Terrible experience with service department. If less than one star was a possibility, I would rate them accordingly. Both the "customer experience" manager, Robert, and the service manager, Alan, are dishonest in their pricing practices. When confronted with the fact that they estimated a repair to...
Response from the owner Replied: Thank you very much for sharing these comments, Brandon. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 233-6726 to discuss what we can do to help.
Google Review
- August 14, 2019
They are awesome! Words could not explain
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help! Take care!
Google Review
- August 11, 2019
(Translated by Google) Excellent treatment and service ... Thank you!(Original)Excelente trato y servicio...Gracias!!!
Response from the owner Replied: (Translated by Google) Thank you!(Original)Muchas gracias!
Google Review
- August 10, 2019
I am the proud new owner of a 2019 Mercedes-Benz C63s AMG! This has been the vehicle of my dreams for over ten years. I cannot be prouder of myself for the years of hard work, effort and financial planning I put forth to be able to afford a luxury vehicle of this caliber. Autonation Mercedes-Benz of...
Response from the owner Replied: Hi Juan, thank you for taking the time to leave a review for us at Mercedes-Benz of Miami. We're happy we could meet your expectations. Congratulations on your new 2019 Mercedes-Benz C63s AMG! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 10, 2019
I am the proud new owner of a 2019 Mercedes-Benz C63s AMG! This has been the vehicle of my dreams for over ten years. I cannot be prouder of myself for the years of hard work, effort and financial planning I put forth to be able to afford a luxury vehicle of this caliber. Autonation Mercedes-Benz of...
Google Review
- August 09, 2019
Google Review
- August 09, 2019
The General Sale Manager, Fernando Lopez-Varela Has no respect for nobody his customers service skill are very bad how did he even become a manger, he has no respect for Mercedes Benz customers. I came into Benz to upgrade to a better car I had to give them more money down towards my new car they...
Google Review
- August 09, 2019
The General Sale Manager, Fernando Lopez-Varela Has no respect for nobody his customers service skill are very bad how did he even become a manger, he has no respect for Mercedes Benz customers. I came into Benz to upgrade to a better car I had to give them more money down towards my new car they...
Google Review
- August 09, 2019
Excelente trato y servicio...Gracias!!!
Google Review
- August 07, 2019
Good service. Free coffee.
Response from the owner Replied: It sounds like you had a positive experience with us. However, your low star rating has us concerned that there was something more we could have done. If this is the case, please reach out to us so that we can work towards a resolution. You can contact the GM at (888) 233-6726 -- we hope to hear from you soon.
Google Review
- August 07, 2019
$883 for regular service for GLA 250 are you ok guys???
Response from the owner Replied: Hello, we appreciate you taking the time to give us your feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (888) 233-6726 when you have a chance. Thank you, and we look forward to hearing from you.
Google Review
- August 07, 2019
Response from the owner Replied: Hello, thank you for your positive review! If theres anything we can do to change your 4 star experience into a 5 star one, please let us know! Take care and safe travels.
Google Review
- August 07, 2019
Google Review
- August 06, 2019
Above and beyond customer service! Thank you very much Cesar Leon
Response from the owner Replied: Hello, we set high expectations for ourselves so its gratifying to hear you had a great experience with us! Drive safe, and we'll see you on the road.
Google Review
- August 06, 2019
Great service
Response from the owner Replied: Frank, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- August 05, 2019
I was dealing with Gio at this store per a referral from a family member. We had negotiated for a few days before settling on a price similar to the original quote (it was a very good deal, another store didn't even want to deal when I tried to cross shop them) and closing the deal. I went out of...
Response from the owner Replied: Thank you very much for sharing these comments, Michael. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 233-6726 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- August 04, 2019
They are awesome! Words could not explain
Google Review
- August 04, 2019
(Translated by Google) It was really gratifying, thanks to Jay for his excellence in his work and management we were satisfied. They are the best.(Original)Fue realmente gratificante, gracias a Jay por su excelencia en su trabajo y gestin quedamos satisfechos. Son los mejores.
Google Review
- August 04, 2019
Google Review
- August 01, 2019
We know ms Natail today shes very nice and shows us a lot of things about the car I really appreciate all her help since we are new here just moved from Ny shes makes us feel home
Response from the owner Replied: We are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- July 31, 2019
Google Review
- July 31, 2019
Fue realmente gratificante, gracias a Jay por su excelencia en su trabajo y gestin quedamos satisfechos. Son los mejores.
Google Review
- July 31, 2019
Great place to visit, but the parts department is SUPER slow.......
Google Review
- July 31, 2019
Nice people
Response from the owner Replied: We are pleased to hear you had a positive experience with us, Maria! Drive safe, and we'll see you on the road.
Google Review
- July 31, 2019
Above and beyond customer service! Thank you very much Cesar Leon
Google Review
- July 30, 2019
I felt disenfranchised, disrespected, and discriminated against. I was quoted one price and when I went to pay, the price was higher. I even had to ask the manager to provide an overview and future issues that need addressing. I was quoted $500 for brake pad repair when my other mechanic performed...
Google Review
- July 30, 2019
Great service
Google Review
- July 28, 2019
(Translated by Google) Very professional(Original)Muy profesionales
Response from the owner Replied: (Translated by Google) Thank you!(Original)Muchas gracias!
Google Review
- July 27, 2019
Google Review
- July 27, 2019
I highly recommend go to this dealer to do your dealer. When go ask for Silva Ivan. He is an excellent person who will try to get your best deal. He was always very helpfully during the entirely process of getting my new baby. Thank you so much. I give you 5 .
Response from the owner Replied: Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience working with Silva. Have a great day!
Google Review
- July 26, 2019
Response from the owner Replied: We are pleased to see you had such a positive experience with us, Warner! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 25, 2019
Excellent service...and beautiful cars..
Response from the owner Replied: Hello Elizabeth, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road!
Google Review
- July 23, 2019
Natalie was Great!!!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- July 22, 2019
Google Review
- July 21, 2019
(Translated by Google) Excellent Mr. Oscar Restrepo's attention(Original)Excelente la atencin del Sr. scar Restrepo
Response from the owner Replied: (Translated by Google) Your satisfaction is our top priority. Please do not hesitate to call us if there is anything else we can do for you!(Original)Su satisfaccion es nuestra maxima prioridad. Por favor no dude en llamarnos si hay algo mas que podamos hacer por usted!
Google Review
- July 21, 2019
Excelente la atencin del Sr. scar Restrepo
Yelp Review
- July 21, 2019
7/21/2019 Update today Sunday it has a sign Carwash close today.7/13/2019 Hi every time I want to get a car wash there either broken or it's close. I need to know what are the hours of operation and why is this machine broken.
Yelp Review
- July 21, 2019
Or no stars at all if possible.This is the worst of the worst in regards to taking advantage of customers. (Not sure if I should add here, pregnant women that come alone!! Beware!)My C300 light came up asking for a A1 service. I took the car in and spoke to Cesar who asked me if I knew the quotes...
Google Review
- July 20, 2019
Just return my lease got charge like 600 for returns fees and a total of 1500 for 2 tires service time was really bad.. time to get a new lease with a different brand stay away guys
Response from the owner Replied: Vladimir, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (888) 233-6726 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- July 20, 2019
My wife went to do the A1 service and she was quoted $1600( I have copies of the quote). I spoke to service advisor to ask about the price and why its so expensive and what was the price of the A and B service. Get ready for this, he says that he has been there for 13 years and has not heard of an...
Google Review
- July 20, 2019
Response from the owner Replied: Hello! Thank you for taking the time to leave this great rating!
Google Review
- July 19, 2019
Very friendly team
Response from the owner Replied: Simon, thank you for your positive review. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 19, 2019
I WISH THERE WAS A - STAR TO CHOOSE FROM! DO NOT EVER GO HERE!!!! THE WORST SERVICE DEPARTMENT I EVER BEEN TO IN MY LIFE...... THE MANAGERS CANNOT MANAGER A STORE WITH 2 CARS!!!!! DO NOT WASTE YOUR TIME AND MONEY THERE GO TO FORT LAUDERDALE WAY MORE MANAGED AND ORGANIZED
Response from the owner Replied: Thank you very much for sharing these comments, Michael. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 233-6726 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- July 19, 2019
Very friendly team
Google Review
- July 18, 2019
(Translated by Google) Excellent!!!!(Original)Excelente!!!!
Response from the owner Replied: (Translated by Google) Hi, thanks for your positive comment! Have a nice day!(Original)Hola, gracias por su comentario positivo! Que tenga un buen dia!
Google Review
- July 18, 2019
I had excellent experience with Natalies help. I love the service. Top notch
Response from the owner Replied: We are happy that our team could provide top notch service to you! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- July 17, 2019
Response from the owner Replied: Thanks for the positive star rating, Maria!
Google Review
- July 17, 2019
Nice infrastructure no management.You have our phone number, perhaps in the very near future you will talk to our lawyers.
Response from the owner Replied: Thank you, Jorge, for reaching out to us. Your opinion plays an integral part in our customer service. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 233-6726 -- we hope to hear from you soon.
Google Review
- July 17, 2019
Google Review
- July 17, 2019
As very loyal client to Mercedes Benz Ive never experience such a friendly professional and smooth transaction with my purchase.Liron Rinsky is the best sale experience I had.If you need to lease or purchase or even just to sell your car please go and ask only for Liron. She is truly amazing.
Response from the owner Replied: Daniel, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Enjoy your new vehicle and don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- July 17, 2019
I give one star but they deserved cero there are terrible customer service; I give the down payment they sold the car and after I went to ask for the money they give a thousand excuses just to give me a hurt time. Honestly I won't recommend this place especially Fernando Lopez he doesn't have...
Response from the owner Replied: German, we are deeply disappointed by your experience at Mercedes-Benz of Miami. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 233-6726 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- July 16, 2019
Your best bet would be to walk in if you ever need assistance. If you ever call that place, you will get transferred over and over, nobody will ever pick up and that is frustrating. You literally have to leave whatever you are doing to go there to resolve any issue that could easily be resolved over...
Response from the owner Replied: Wayola, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please call our General Manager at (888) 233-6726 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- July 16, 2019
I bought a 3 year service, and I came to do the first one, and they say the the rotation of the will are not included, I spend more then $1000 , DON'T BUY THOSE SERVICES, DO IT IN OTHER PLACES, YOU DON'T NEED THE DEALER
Response from the owner Replied: We appreciate the positive star rating! If you ever need help, just give us a call. Happy motoring!
Google Review
- July 16, 2019
Every time i go to this dealership its the same thing, the experience is never different they treat you more then good. Never any line of disrect pass your treated well from the time you pull in to the time you leave. They have complimentary bottle waters on standby always and if there any reason...
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- July 16, 2019
Nice infrastructure no management.
Google Review
- July 16, 2019
A scheming, conniving, group of liars in the service department. Beware of these people. Notice all the 1 star reviews in the last 12 months? There's another dealership in Miami, go there & thank me later.
Response from the owner Replied: Hi Ethan, thank you for bringing this matter to our attention. Please call our General Manager at (888) 233-6726 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- July 16, 2019
Google Review
- July 15, 2019
Good service. Free coffee.
Response from the owner Replied: It sounds like you had a positive experience with us. However, your low star rating has us concerned that there was something more we could have done. If this is the case, please reach out to us so that we can work towards a resolution. You can contact the GM at (888) 233-6726 -- we hope to hear from you soon.
Google Review
- July 15, 2019
Great service at Mercedes Benz ! Juan Negron, was amazing in giving us all the info that we needed. And the financing Dept was great. Robert Vallejo was one of a kind. Great people great place .
Google Review
- July 15, 2019
Very nice and easy. Loved it!
Response from the owner Replied: Andy, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Google Review
- July 14, 2019
Bad service
Google Review
- July 10, 2019
Google Review
- July 09, 2019
Manny Fernandez is the best. He helped me a lot, very professional and knowledgeable about every detail of the cars. very happy with the purchase of my spouse's car. thanks for everything.
Cars.com Review
- July 09, 2019
Manny Fernandez is the best. He helped me a lot, very professional and knowledgeable about every detail of the cars. very happy with the purchase of my spouse's car. thanks for everything.
Yelp Review
- July 09, 2019
Hi every time I want to get a car wash there either broken or it's close. I need to know what are the hours of operation and why is this machine broken. Managers need to see what is the issue with this car wash.
Google Review
- July 08, 2019
Your best bet would be to walk in if you ever need assistance. If you ever call that place, you will get transferred over and over, nobody will ever pick up and that is frustrating. You literally have to leave whatever you are doing to go there to resolve any issue that could easily be resolved over...
Response from the owner Replied: Wayola, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please call our General Manager at (888) 233-6726 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- July 08, 2019
Welcome to Mercedes-Benz of Miami.
Google Review
- July 08, 2019
Great Service
Response from the owner Replied: Hello Jorge, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- July 05, 2019
I came for service- Liron Rinsky approached me and explained me my options to sell my car. I will definitely consider it since I felt very comfortable with her.She has a very amazing customer service and definitely an asset to the company.Speak to Liron if you need help with your car !!!
Response from the owner Replied: Ismael, we set high expectations for ourselves so its gratifying to hear you had a great experience with us. Again, we appreciate your recommendation of Mercedes-Benz of Miami and we hope to be of service again in the future.
Google Review
- July 04, 2019
Hello My name is David Argy, I had pleasant to meet with Liron from Mercedes Benz of Miami that helped me thru the system with a professional way, that will lead me to buy my nextMercedes from this dealership.I defiantly recommend any one that looking to buy Mercedes toContact her (Liron)
Google Review
- July 04, 2019
Hello My name is David Argy, I had pleasant to meet with Liron from Mercedes Benz of Miami that helped me thru the system with a professional way, that will lead me to buy my nextMercedes from this dealership.I defiantly recommend any one that looking to buy Mercedes toContact her (Liron)
Response from the owner Replied: We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- July 03, 2019
Response from the owner Replied: Look at all of those stars! Thank you!
Google Review
- July 02, 2019
Hello My name is David Argy, I had pleasant to meet with Liron from Mercedes Benz of Miami that helped me thru the system with a professional way, that will lead me to buy my nextMercedes from this dealership.I defiantly recommend any one that looking to buy Mercedes toContact her (Liron)
Google Review
- July 01, 2019
Natalie was very helpful. She was patient to show me all of the features in my new S 550.
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- June 30, 2019
Ask for Al Candelario, he's the best
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!
Yelp Review
- June 29, 2019
Caesar is awesome! He really went above and beyond & his customer service skills were undisputed! I had to have my service/inspection done on my Benz and he really made the ENTIRE service experience such a smooth and easy process. From him greeting you, to him explaining everything, to him even...
Google Review
- June 28, 2019
Aunque estoy en honduras, fui atendido via telfono por tyrone, y me ayudo en todo lo que necesite,
Google Review
- June 28, 2019
Originaly I wrote "The Best in South Florida" when I brought my CPO car in September of 2018. Now that I problems with car, the service department says my issue " A really bad crackling driver door" is not covered by the CPO warranty. I guess bumper to bumper has a different meaning to these people....
Response from the owner Replied: Thank you for your kind words and review, Barry. If you ever need any help, please give us a call! Take care!
Google Review
- June 27, 2019
Response from the owner Replied: Thanks for rating us! Customer satisfaction is one of our top priorities!
Yelp Review
- June 26, 2019
The absolute WORST RIP OFF REPAIR SHOP ! They lie, cheat, and steal and are completely dishonest, and are only motivated to do one thing, and that's to drain your wallet of as much cash as possible. From the moment you sit down in their waiting room when they charge you for a single piece of FRUIT,...
Google Review
- June 26, 2019
The service department its the worst I have had the worst experiences. One day they say the brakes are bad the next day they say their in perfect condition. They are always trying to rip you off. The car is great, but I dont think I will lease another Mercedes just because of their service!!! They...
Response from the owner Replied: Thank you for taking the time to leave us feedback. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (888) 233-6726 to discuss what we can do to help.
Google Review
- June 25, 2019
Read AUTONATION reviews before you get played by thugs in lame suits. They are there to take your money not to find you a suitable car. You will end up paying so much more than what you were originally offered. Go in there with a voice recorder so they cant play games. Oral agreements are valid in...
Google Review
- June 25, 2019
In my search for Mercedes Benz, Natalie Johnson displayed phenomenal customer service, and represented the brand well. Thank you, and I look forward to making a decision on the make and model I want very soon!!
Response from the owner Replied: We're happy to hear Natalie was able to provide you with a positive experience. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Miami
Google Review
- June 25, 2019
"I help operate a $39 million dollar a year company and understand client expectations.The average client wants to go into a company and work with professionals that are extremely knowledgeable, fast and accommodating. Adam Littman provided exactly that! He had a my paperwork ready to go and...
Response from the owner Replied: Hi Roldan, we're very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!
Google Review
- June 24, 2019
Response from the owner Replied: Hi, we appreciate you taking the time to let us know how we did. We can't wait to see you again. Take care!
Google Review
- June 23, 2019
Excellent experience at Mercedes Benz of Miami. It was a real pleasure working with Liron. She clearly understood my needs and made everything possible to accommodate them. If you need to trade your car, renew your Leases, or even simply sell your car - Give Liron Rinsky a call and she will take...
Response from the owner Replied: We are happy you had a pleasant experience here at Mercedes-Benz of Miami. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- June 21, 2019
Excellent experience!My service experience at Mercedes of Miami Gardens went extremely smooth. The young lady named Khalia (with the british accent) was very helpful, courteous and professional. One of the best dealership experiences I've ever had! I 100% recommend her service.
Google Review
- June 20, 2019
Google Review
- June 18, 2019
(Translated by Google) Lousy service. I do not recommend it.(Original)atendimento pssimo. No recomendo.
Response from the owner Replied: Joaquim, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 233-6726 -- we hope to hear from you soon.
Google Review
- June 18, 2019
Your best bet would be to walk in if you ever need assistance. If you ever call that place, you will get transferred over and over, nobody will ever pick up and that is frustrating. You literally have to leave whatever you are doing to go there to resolve any issue that could easily be resolved over...
Google Review
- June 18, 2019
Natalie Johnson did a great job showing me functionality on my Mercedes.
Response from the owner Replied: We are ecstatic with your strong recommendation of our location, John. If you ever need any help, please give us a call!
Google Review
- June 17, 2019
Response from the owner Replied: Maria, thank you for the 5 star rating! We hope you have a great day!
Google Review
- June 17, 2019
HORROR SHOWMy husband and I bought a 2013 SL63AMG the day before Thanksgiving last year. As we were driving off, we noticed an ABC malfunction code (hydraulic suspension code) on the dashboard. The car began making a really rough noise and vibrations. It wasn't supposed to do that. After...
Response from the owner Replied: Thanks for the feedback, Melanie. We strive to provide excellent service to our customers at Mercedes-Benz of Miami. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (888) 233-6726 to discuss what we can do to help.
Yelp Review
- June 17, 2019
HORROR SHOW AT AUTONATION MERCEDES MIAMI!!!!My husband and I bought a 2013 SL63AMG the day before Thanksgiving last year. As we were driving off, we noticed an ABC malfunction code (hydraulic suspension code) on the dashboard. The car began making a really rough noise and vibrations. It wasn't...
Google Review
- June 16, 2019
Response from the owner Replied: Thank you for the high star rating! We hope to be of service to you again in the future. Best wishes!
Google Review
- June 16, 2019
Response from the owner Replied: Fernando, thank you for taking time to leave us a review. Your star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 233-6726 to discuss what we can do to help.
Yelp Review
- June 16, 2019
Today is Sunday, I have a problem with my car, I come in salon, but all personal have day off!! What I will do??? I need to help??? Mercedes Benz the best!!!!!
Google Review
- June 13, 2019
Google Review
- June 13, 2019
atendimento pssimo. No recomendo.
Response from the owner Replied: Joaquim, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 233-6726 -- we hope to hear from you soon.
Google Review
- June 11, 2019
Great people , great customer service. Giovani was a very kind and helpfull person. Thks!
Response from the owner Replied: Hello Mauricio, thank you for the great feedback! We're so pleased to hear that you enjoyed your visit with Giovani and our team. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- June 08, 2019
Welcome to Mercedes-Benz of Miami.
Google Review
- June 07, 2019
Most professional CAR dealership team we've ever dealt with. My husband and I have purchased a hefty amount of cars combined and both agreed that the level of service experienced here were BAR NONE. We all know how complicated, tedious car buying could be but can vouch to say that everyone from...
Google Review
- June 06, 2019
I love this place parts department. Very patient in finding the exact part I needed . Wasnt too pleased when I went in for the vehicles recalls and they tried to charge me $250+ just to plug the car up and then what ever cost of what comes up. I thought recalls was free? anyways, they have great...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Miami. If you need more help, our team is available to talk -- safe travels!
Google Review
- June 06, 2019
Response from the owner Replied: Hello Henrietta, we appreciate the five star rating! If there is anything else that we can do for you, please don't hesitate to reach out! Have a wonderful day.
Google Review
- June 05, 2019
Great service thanks Nathalie youre a compliment to this company
Response from the owner Replied: Hello Wally, thank you; we appreciate your positive feedback! We're so pleased to hear that you enjoyed your visit with Nathalie and our team. We hope to see you in again soon!
Google Review
- June 05, 2019
Google Review
- June 05, 2019
Response from the owner Replied: Hello Marianela, thank you for taking the time to leave us this wonderful rating! We're so pleased to see that you had an enjoyable experience with us. We hope that you have a fantastic day!
Google Review
- June 05, 2019
Google Review
- June 05, 2019
Had a bad brake pulsation at about 60-70 mph I have to say what a great job you guys did the car feels like brand new. A big thank you to Steven Gonzalez and the technician awesome job guys, very happy with the service. Mercedes Benz of Miami for life
Response from the owner Replied: We are happy you had such a positive experience with us, Paul! If you ever need help, just give us a call. Happy motoring!
Google Review
- June 05, 2019
I love this place parts department. Very patient in finding the exact part I needed . Wasnt too pleased when I went in for the vehicles recalls and they tried to charge me $250+ just to plug the car up and then what ever cost of what comes up. I thought recalls was free? anyways, they have great...
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Miami. If you need more help, our team is available to talk -- safe travels!
Google Review
- June 04, 2019
Excellent experience!My service experience at Mercedes of Miami Gardens went extremely smooth. The young lady named Khalia (with the british accent) was very helpful, courteous and professional. One of the best dealership experiences I've ever had! I 100% recommend her service.
Google Review
- June 04, 2019
My car was delivered by Khalia and she was very friendly and helpful. I was very impressed and couldnt be more happy with my experience. Thank you!
Response from the owner Replied: We are ecstatic with your strong recommendation of our location, Kadia. Feel free to stop by if you ever need any more help.
Google Review
- June 03, 2019
Google Review
- June 02, 2019
Response from the owner Replied: Lee, thank you so much for the 5-star rating! We look forward to your next visit with us! Take care.
Google Review
- June 01, 2019
Response from the owner Replied: Jorge, thank you so much for the 5-star rating! We look forward to your next visit with us! Take care.
Google Review
- May 31, 2019
Response from the owner Replied: Lester, thank you for taking time to leave us a review. Your star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 233-6726 to discuss what we can do to help.
Google Review
- May 30, 2019
Response from the owner Replied: Matheus, thank you so much for the 5-stars! We hope you have a wonderful day.
Yelp Review
- May 30, 2019
Awful level of consumer service. Incompetent personal. I was charged for almost 1.5K despite of service contract which I bought together with a car. It happened 5 months ago and still no refund just ignore or different reasons which slow down the process. If you do not want to get your mood spoiled...
Yelp Review
- May 30, 2019
Terrible Terrible Service. I've bought 3 cars from this location! Never again. Brought my car in at 9:00 am for a "Service B" notice that came up on my dash. I am also covered by warranty but They also sold me the rotate your tire thing. I'm sorry I hadn't read the reviews before I went in to know...
Google Review
- May 27, 2019
Response from the owner Replied: Elizabeth, thank you for the 4 star rating! We hope you have a great day!
Google Review
- May 26, 2019
MS. JOHNSON IS EVERYTHING!
Google Review
- May 26, 2019
Response from the owner Replied: Daniel, thank you for the 5 star rating! We hope you have a great day!
Google Review
- May 24, 2019
Google Review
- May 23, 2019
Response from the owner Replied: Thank you for the 4 star rating! We hope you have a great day!
Google Review
- May 23, 2019
Google Review
- May 23, 2019
Cars.com Review
- May 23, 2019
congrats to Julio specially . great used sales manager.
Mercedes-Benz of Miami 2370 Replied: Thanks for the great feedback, Florencia! Your wonderful shout out for Julio means so much to us. If there is anything further that we may do to assist you, please do not hesitate to reach out!
Google Review
- May 22, 2019
I have bought two cars within two months and the service has been second to none . Fernando Lopez and his team are very special.Lenett Wirshing did an excellent jobI would recommend them and AutoNation without any hesitation! The best team in town!Carlos Mauri
Response from the owner Replied: Thanks for the positive feedback and recommendation! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 22, 2019
Thanks Natalie for your professional assistance
Response from the owner Replied: Dianne, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
Google Review
- May 22, 2019
Response from the owner Replied: Thanks so much! Your positive rating means a lot to us!
Google Review
- May 21, 2019
Response from the owner Replied: Thank you for the 4 star rating! We hope you have a great day!
Google Review
- May 18, 2019
(Translated by Google) Excellent(Original)Excelente
Response from the owner Replied: (Translated by Google) Hi Salvatore, thank you very much for your five stars!(Original)Hola Salvatore, muchas gracias para su cinco estrellas!
Google Review
- May 18, 2019
(Translated by Google) Excellent service Alberto Candelario is the best seller I have ever met(Original)Excelente servicio Alberto Candelario es el mejor vendedor que he conocido
Response from the owner Replied: (Translated by Google) Hello Karen. We are happy to know that Alberto was able to provide you with such a positive experience. Thanks again for taking the time to leave us this information about your recent visit. Beware!(Original)Hola, Karen. Nos alegra saber que Alberto pudo brindarte una experiencia tan positiva. Gracias nuevamente por tomarse el tiempo para dejarnos esta informacin sobre su reciente visita. Cudate!
Google Review
- May 18, 2019
(Translated by Google) After having 3 times bad experiences it seems that today is the expired(Original)Luego de tener 3 veces malas experiencias parece que hoy es la vencida
Response from the owner Replied: (Translated by Google) Marianela, we really appreciate your positive comment! We hope you have a great day!(Original)Marianela, realmente apreciamos tu comentario positivo! Esperamos que tengas un gran da!
Google Review
- May 18, 2019
Rigid sales policies that don't allow for the perks you normally get when buying a car. When dropped car off for service it sat for an hour before they realized it was there for a 1 hour job that only took 5 minutes once they rushed it back. I can't recommend Auto Nation as they're taking the...
Response from the owner Replied: Hi Pete, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Miami take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 233-6726. We hope to hear from you.
Google Review
- May 17, 2019
Google Review
- May 15, 2019
Great customer service, they have a cosy lounge if you have to wait and they serve food and beverages.
Google Review
- May 14, 2019
My wife and I decided to switch over from a Buick and give Mercedes Benz a shot. It was the car and brand that felt was the next step up and why not enjoy a little. While the car drives great, the rest of the experience has us feeling like we leased an entry level KIA. While I understand that we did...
Google Review
- May 13, 2019
Worst dealership in south Florida. I was there a week ago with my 2017 Infiniti qx30 in exelent conditions. After waiting more than an hour, the manager from used car gave me $13000. I thing he thought that I was an stupid person. I will not recommend this dealership to anyone who wants to buy a...
Google Review
- May 13, 2019
Not helpful at all! Tried calling and they just transfer you to all the possible departments and hang up on you when they are tired of transferring you. Greeting is extremely unprofessional...wish I would have gone somewhere else- Im stuck with dealing with them until my lease is over.
Google Review
- May 13, 2019
I am more than happy with my purchase. My sales person Manuel Fernandez (MANY) he is the best. My purchase was smooth because of Many. Also, the lady who helped us with the financial process she was profesional and very nice. Thank you
Google Review
- May 13, 2019
If you're considering purchasing a vehicle from a distance, hire an independent vehicle inspector!!! I dealt with Francisco, who was pushy and rude. He described the 2016 certified pre-owned Mercedes as "i-mma-cu-late," "perfect," "not even driven" and was all ready to ship me the vehicle. It...
Google Review
- May 13, 2019
My wife and I decided to switch over from a Buick and give Mercedes Benz a shot. It was the car and brand that felt was the next step up and why not enjoy a little. While the car drives great, the rest of the experience has us feeling like we leased an entry level KIA. While I understand that we did...
Google Review
- May 11, 2019
My wife and I decided to switch over from a Buick and give Mercedes Benz a shot. It was the car and brand that felt was the next step up and why not enjoy a little. While the car drives great, the rest of the experience has us feeling like we leased an entry level KIA. While I understand that we did...
Google Review
- May 11, 2019
Great customer service, they have a cosy lounge if you have to wai and they serve food and beverages.
Google Review
- May 11, 2019
Sold me a car that was dropped off a truck and was a buyback from MBUSA. They said is was traded back because of the color. Fought for a month and they took it back as a trade.
Google Review
- May 10, 2019
Response from the owner Replied: Thanks for the high rating! We're glad to have been of service and hope to see you again!
Google Review
- May 09, 2019
Good service
Response from the owner Replied: Thank you for the positive rating and review! We appreciate you taking the time to let us know how we did. Take care!
Google Review
- May 08, 2019
Lourdes Diaz our sales rep too great care of us.
Response from the owner Replied: Hi Benny, we are very happy to have provided you with such a positive experience! Glad Lourdes was able to assist you so well. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- May 08, 2019
Natalie was very nice to me. Love the EXPERIENCE
Response from the owner Replied: We are very happy that Natalie provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 08, 2019
Michael Brandeis BEST. Thank you for your diligence & care. Old school customer service !
Response from the owner Replied: Hi Gary, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 05, 2019
Super freundlicher Kundenservice. Groe Auswahl. Bester Mercedes Hndler im Groraum Miami
Google Review
- May 04, 2019
Everyone here is so helpful and kind and also very patient. Im so happy with my new GLE. Anyone who thinking about buying a Mercedes should stop here first, best in the business
Google Review
- May 04, 2019
Everyone here is so helpful and kind and also very patient. Im so happy with my new GLE. Anyone who thinking about buying a Mercedes should stop here first, best in the business
Response from the owner Replied: Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Miami
Google Review
- May 02, 2019
Google Review
- May 02, 2019
Greedy, Rip-off of Used Car That They Couldn't Fix in Warranty Period 20 Times
Google Review
- May 01, 2019
Excellent is the word! This is the first time that Ive had nothing but positive things to say about a dlrshp. The salesman and also the finance lady was just great !!! God bless them
Response from the owner Replied: Thanks so much for your feedback. If you ever need any help, please give us a call!
Yelp Review
- April 30, 2019
I came here for service for the first time. Several attendants walked by me without so much as a look much less a hello. My appointment was supposed to last 1.5 hours. I was there 3 hours. Management, your service department needs better training in customer service. I won't be coming back to this...
Yelp Review
- April 29, 2019
I had my car serviced today and it was so smooth. Through out the day I was informed of how the service was going. Transportation was arranged for me. And my car was completed and nice and clean. Maikel Escalante Service Advisor. Was excellent! He made it and awesome experience, no surprises and my...
Google Review
- April 28, 2019
Roger was the best. Found great deal on S Class. Thanks Natalie for showing me the features!
Google Review
- April 26, 2019
Response from the owner Replied: Candida, we are deeply disappointed by your lackluster experience at Mercedes-Benz of Miami. If you'd like, please contact our General Manager at (305) 707-0147 so that we can address your concerns regarding cancellation. We'd appreciate the chance to make your experience a positive one.
Google Review
- April 26, 2019
Response from the owner Replied: Ossie, thank you for the 5 star rating! We hope you have a great day!
Google Review
- April 25, 2019
Google Review
- April 25, 2019
I always get excellent service from this MB branch. They are very expensive, but I am paying their employees for their education, experience in working on my model, and the special in-house training courses which their employees are required to take. I consider the annual maintenance on my 2012...
Response from the owner Replied: Thanks! We really appreciate your continued business with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 24, 2019
Google Review
- April 24, 2019