DealerRater Review
- July 15, 2019
Me angel Rodriguez is vary nice and courteous person. He explains what works needs to be done thoroughly and honest person. Remind me when next service due and set up appointment.
Charles Maund Toyota Replied: We are thrilled to hear you had such a great experience with our service department. We look forward to working with you again!
Edmunds.com - Service Review
- July 09, 2019
I appreciated the followup during the last service needed and what was needed. And all of the service was done in the same day which is important for me to continue with the weekend plans.
DealerRater Review
- July 09, 2019
Left by Carleton S.
Gabe was very pleasant and answered all of my questions. The service was done quickly. My car was washed and ready when I came to pick it up. My only complaint is that this survey requires a minimum of 25 words.
Charles Maund Toyota Replied: We truly appreciate you taking the time to let us know how your service visit was. We look forward to working with you again in the future!
DealerRater Review
- July 09, 2019
Martin Bernal-Rico is the best service person I have dealt with at Toyota over the past four years. He was very efficient, put forth extra effort, and my car service was completed in the time he specified.
Charles Maund Toyota Replied: We are happy to hear that your visit to our service department went so well. We work hard to make sure our customers are treated well and their vehicles serviced right. See you next time!
DealerRater Review
- July 09, 2019
I love my Toyota RAV4 that I bought a couple of years ago from Charles Maund Toyota. I'll always bring my car to them for any service. Personnel are always friendly and knowledgeable. The service team takes really good care of my car. I highly recommend them to anyone.
Charles Maund Toyota Replied: Thank you for your kind words! We are so thankful for loyal customers like you and we look forward to working together again in the future! Safe travels!
Yelp Review
- July 08, 2019
I initially went to Charles Maund Toyota with the intentions of checking inventory and prices to do comparisons. After meeting with salesman Mickey and walking the lot to look at available vehicles I was interested in, he went to get a test drive vehicle. He was knowledgeable and answered the...
DealerRater Review
- July 07, 2019
Great people to wok with. Enjoyed working with them all. They did a good job taking care of us. I would retune for my next car
Charles Maund Toyota Replied: Congratulations on your new car! We are thrilled to hear your car buying experience went so well. Safe travels!
Yelp Review
- July 07, 2019
Thanks Liz for making our car shopping a great experience, a shout out to Sales manager for making our negotiations easy and acceptable. I especially like what this dealership does for Austin and surrounding cities, by making donations to many non profit agencies. I'm happy with our Toyota SUV and...
DealerRater Review
- July 06, 2019
Simon Perez, went above and beyond to help me purchase go smoothly and within my budget. I will recommend Simon Perez to all my friends.
Charles Maund Toyota Replied: Thank you, thank you for this wonderful review! Simon is a wonderful part of our team and we are happy to hear he made your car buying experience great! Congratulations on your car!
Edmunds.com - Service Review
- July 06, 2019
Cade looked at what I needed and did not try to push me to anything more. I was out of there quickly and very happy. Even got a car wash !
DealerRater Review
- July 05, 2019
Left by Jeanette P.
I am soooooo amazed at the quality of customer service I recieved at Charles Maund Toyota!!! originally went just to see a couple of used vehicles they had in their inventory but little did I know I would walk out with the keys to a Brand New 2019 Toyota Highlander. I was helped by the most...
Charles Maund Toyota Replied: CONGRATULATIONS! We are excited to hear that your experience with us was top notch! We can't thank you enough for providing this feedback and we happily welcome you to the Charles Maund Family! Safe travels!
DealerRater Review
- July 05, 2019
Shannon Brady went the extra mile to locate the car with all the specific options we were looking for. He was very knowledgeable and explained the options between the all trim levels. We were able to buy exactly what we were looking for at a great price!
Charles Maund Toyota Replied: Hi Kevin! Thank you for your amazing feedback! We are happy to hear your visit to our dealership was truly exceptional. Congratulations on your new car!
Cars.com Review
- July 05, 2019
Left by Jeanette P.
I am soooooo amazed at the quality of customer service I recieved at Charles Maund Toyota!!! originally went just to see a couple of used vehicles they had in their inventory but little did I know I would walk out with the keys to a Brand New 2019 Toyota Highlander. I was helped by the most...
Edmunds.com - Sales Review
- July 04, 2019
I am soooooo amazed at the quality of customer service I recieved at Charles Maund Toyota!!! originally went just to see a couple of used vehicles they had in their inventory but little did I know I would walk out with the keys to a Brand New 2019 Toyota Highlander. I was helped by the most...
DealerRater Review
- July 03, 2019
My service advisor, Kevin Coyne, always treats me like a VIP customer and I appreciate all of his efforts. Makes follow up calls regardless of how small the service was.
Charles Maund Toyota Replied: Thank you for your wonderful feedback! You ARE a VIP customer and we are thankful to have you in the Charles Maund family. We look forward to working with you again. Safe travels!
Cars.com Review
- July 03, 2019
Left by Roland C.
My service advisor Martin Bernal was very professional and very efficient at taking care of all my needs they lived up to their hype hair at Charles Maund Toyota I've read a lot of great reviews about these guys so I decided to bring my vehicle in for service and they had me in and out within an...
Cars.com Review
- July 01, 2019
I have been going to Charles maund for years they have always provided quality service. I have also purchased several vehicles from they and recommended them to several friends.
DealerRater Review
- July 01, 2019
From chatting while on their online webpage to dealing with their sales staff over the phone and in person, everything is accomplished in a very professional manner. I didn't encounter any of the expected games that I was subjected to by car dealers in the past. This made the entire process easy and...
Charles Maund Toyota Replied: We are thrilled to hear that your experience at the dealership was a great one! Congratulations on your new car and we look forward to working with you again!
DealerRater Review
- July 01, 2019
Upon arrival I was greeted almost immediately and and my needs were taken care of. I was referred to the right service rep and after he took all my information my vehicle was addressed. I was given an estimate of time which was pretty accurate. I noticed while waiting that the service department was...
Charles Maund Toyota Replied: We truly appreciate you taking the time to let us know how your visit to our service department was. We look forward to working with you again! Safe travels!
Cars.com Review
- July 01, 2019
Left by Patricia J.
Sadly I needed more than service, but Kevin and his team were very diligent in keeping me informed. When it was discovered a part my vehicle needed was not in stock, they arranged for a rental car. Thankfully, my vehicle was repaired, cleaned and vacuumed by mid morning the next day and I was able...
DealerRater Review
- June 30, 2019
Service was courteous, professional, and fast! Staff took the time to listen to my concerns and explain what they were doing. I requested some extra work and they were very accomodating in getting it done.
Charles Maund Toyota Replied: Thank you for letting us know how your visit to our dealership was. We will work hard to make your next visit a 5-star visit!
DealerRater Review
- June 30, 2019
Charles Maund delivers top customer service. They make me feel special everytime I take my car in for an oil change or for a service call. I feel confident putting my car in their care
Charles Maund Toyota Replied: Thank you for providing feedback on your visit! We are happy to hear that Chris took such good care of you. He is a wonderful part of our team and we are glad things went well. See you next time! Safe travels!
DealerRater Review
- June 30, 2019
I recently had my car towed to Maund Toyota at almost midnight and left my key & bus. card in a nite drop box. They had the tire & parts ordered by 7 AM the next morning! They were great!
Charles Maund Toyota Replied: Hi John! We are truly thankful that you trusted us with taking care of your vehicle. We work hard to make sure our customers are taken care of right. We look forward to working with you again, without your vehicle being towed in. :)
DealerRater Review
- June 30, 2019
Jerry Hernandez is the best. Totally trust my car with Jerry and Charles Maund ...and ask for Jerry every time that I make an appointment.
Charles Maund Toyota Replied: What a lovely review! Jerry is a wonderful part of our team and we thank you for being a loyal customer. We look forward to seeing you again and wish you SAFE TRAVELS!
Edmunds.com - Service Review
- June 30, 2019
Great customer service and efficient work force.
Edmunds.com - Service Review
- June 30, 2019
All of my cars are serviced here everything is explained so I can understand the work on my cars is why they work so well. They are excellent and very kind
Edmunds.com - Service Review
- June 30, 2019
I got an inspection and was in and out in less than 30 minutes....
DealerRater Review
- June 29, 2019
Left by George F.
I have had the help of Chis Heimann for a number of years. He greets when when I drive up, and always provides excellent communication of the steps needed for each visit. I will continue to ask for him each time I bring our cars in.
Charles Maund Toyota Replied: Thank you, George, for the wonderful review! We truly appreciate you being a loyal customer and look forward to working with you again!
Edmunds.com - Service Review
- June 27, 2019
We can always depend on Angel to deliver excellent personable assistance.
Edmunds.com - Sales Review
- June 25, 2019
My agent could not have been more helpful, I was truly pleased with the service and care we received