Google+ Review
- October 10, 2017
1 year trying to fix same PROBLEM tail gate 11 months out of 12 ,miss functions, been there week and a half ,well see if it's fixed.they have truly tried over and over,I have brought 4 new truck's from them,owner keeps his expensive shoes polished, they love dogs,free cookies.Rp
Yelp Review
- October 08, 2017
Had a really great experience with Alfano Motorcars, thanks to #1 Brad, then the rest of the staff. Got a really good deal on a 2008 CLK 350 Mercedes.After helping daughter and father replace their previous vehicles, I decided to jump in and do the same for me. Needed a dependable vehicle, that I...
Yelp Review
- October 08, 2017
My son took his VW there twice for service and was told he would have a loaner car. Once he arrived, they then told him no one wrote down his request and they didn't have one available for him. Of course, when we bought the vehicle from there everyone was very nice. I do not recommend this place...
Google+ Review
- October 07, 2017
I went Alfano motorcars last month looking for a midsize SUV. Michael, the salesperson, took his time to find the right car to fit my needs and ended up driving away in a RAV 4. I really appreciated how quick and pressure free the experience was. Not only was he able get a good price for my older...
Cars.com Review
- October 06, 2017
They did not fix the problem. When they said it was fixed, it still had a head casket problem.
Yelp Review
- October 04, 2017
I had a wonderful experience purchasing my car at Alfano. I feel lucky to have had Mark as my dealer. He was always such a pleasure to work with and listened to my every need. One of my favorite things about coming to Alfano and working with Mark was I never felt pressured. I wanted a particular car...
Google+ Review
- October 02, 2017
I had great service, especially from Jacob, who sold me my new car. He was knowledgeable and patient with me as I asked many questions. I am happy to have given this shop my business!
Cars.com Review
- September 29, 2017
They worked with me and found the truck I wanted. I would recommend to a friend
Google+ Review
- September 25, 2017
Stopped here when I was helping one of my friends look for a new car, and Leo helped us out, he showed us all the features that I didnt even know existed, and was exceptionally knowledgeable about the Mercedes brand and heritage, I have worked with Leo before, and would love to work with him again...
Google+ Review
- September 08, 2017
Yelp Review
- September 07, 2017
This sad excuse for a car dealership is still sending me mail about a registration fee I already paid. Worst dealership ever. Beware.
Audrey A. Replied: Dear Makay,Thank you for taking the time to review your experience at our dealership. Customer satisfaction is very important to us. After investigating this further Sales Management said that when speaking with you later you acknowledged that it was indeed the bank that kept calling you and not our staff. What we do know for sure is that our team worked tirelessly trying to get you approved and tried several banks in order to get you financed before we found one based on your credit numbers. We are not in the habit of pestering customers and we are sorry you felt way. If your experience was rude, unprofessional or dismissive we apologize. Please reach out to our Chief Operating Officer, Mike Tegge, at your earliest convenience as our goal is your complete satisfaction.
Google+ Review
- August 31, 2017
Yelp Review
- August 31, 2017
I had a very good experience with Alfaro. Jacob was my salesperson and it was a pleasure working with him with no hassles or pressure. I purchased a GLC 300, I love my SUV and the wonderful customer service I received.Jacob, Brian, hand and Chris are truly a fantastic team!Thank you for all of your...
Google+ Review
- August 29, 2017
Buying a car is stressful and expensive. Working with Jacob Sotelo made the experience easy. We interacted over a 3 day period and he allowed us to make the best decision with his help. Thank you Jacob.
Yelp Review
- August 28, 2017
I recently took my CLS 500 in for its regular scheduled service. The car had no problems prior to taking it to them, it was just a scheduled $1800 maintenance (transmission fluid change). When I got it back, (they delivered it to me) the car started to malfunction. Towed it to Alfano and they wanted...
Google+ Review
- August 27, 2017
Real nice people there. Felt like buying a car from a friend.
Google+ Review
- August 26, 2017
Google+ Review
- August 24, 2017
Cars.com Review
- August 24, 2017
Amazing ask for Gordon , ive bought two trucks with them all the guys there are awesome
Yelp Review
- August 18, 2017
My husband and I went in looking to purchase a new Mercedes and we couldn't have been any happier with the service that went above and beyond . I had a specific request that the new car must have and Michael nailed it ! I can't thank Michael my sales man and Brian the sales manager for giving us...
Google+ Review
- August 14, 2017
Update: Changing from 2 stars to 1 star.Mercedes Financial called me back to let me know that Jacob and his manager refused to cover the last payment. The rep at Mercedes Financial spoke to his supervisor and Mercedes Financial is taking care of the last payment to make this right. I would highly...
Google+ Review
- August 10, 2017
Update: Changing from 5 stars to 2 stars. When I called to inquire about the new car Jacob clearly asked me when the lease on my current vehicle ended. When I said I had one payment left he responded that it would be "no problem". I've turned in many leases that only had 1 or 2 payments left and...
Yelp Review
- August 07, 2017
I wanted to wait for quite awhile before posting this. My significant other has a newer model car that has known engine problems and the manufacturer offered to fix it. The manufacturer used to replace the engine but to save money, decided itd be more cost effective to simply have them fixed.So, she...
Yelp Review
- August 07, 2017
I wanted to wait for quite awhile before posting this. My significant other has a newer model car that has known engine problems and the manufacturer offered to fix it. The manufacturer used to replace the engine but to save money, decided itd be more cost effective to simply have them fixed.So, she...
Google+ Review
- August 04, 2017
Terrible service experience with an actual wait time of 24+ hours over the estimated wait time. Even through this was a standard service and they said brakes / oil / tires looked great, they tried charging me $300 over the initial quote.
Yelp Review
- August 04, 2017
Terrible service experience with an actual wait time of 24+ hours over the estimated wait time. Even through this was a standard service and they said brakes / oil / tires looked great, they tried charging me $300 over the initial quote.
Yelp Review
- August 03, 2017
Alfano Motorcars I thought was a reputable dealership but I took my S550 into the dealership to find out why it wouldn't start, they said they tested the battery and it was dead, so they replaced with a new Mercedes battery. My husband and I bought a new Mercedes battery 5 months ago but purchased...
Cars.com Review
- August 02, 2017
I had the pleasure of buying a new car today from Jacob Sotelo. I could not have asked for anyone with more respect or better manners. You have a true gem in Jacob. My favorite part was that Alfano is pet friendly. Everyone could not have been better to my little dog. Thanks, Staff.
Yelp Review
- August 01, 2017
Alfano Motorcars exemplifies why competition is a hood thing. There is only one Mercedes dealer here and therefore they take their customers for granted. I have two terrible service experiences in a row. I show up for my appointment and rearrange my day to get there only to find they do not have the...
Google+ Review
- July 31, 2017
I called to come in and turn in my leased vehicle and also purchase a CPO C250 that I had pretty much already decided on. I spoke with Jacob a few times over the phone in advance and then drove up from Santa Barbara to work with him to purchase the car shortly after. Although he was new to the...
Google+ Review
- July 31, 2017
Just checking out Benz
Yelp Review
- July 25, 2017
Cassidy was very friendly and helpful while we were looking at vehicles. My experience there was pleasant.
Yelp Review
- July 23, 2017
Read the reviews and believe them! My father was taken advantage of at this dealership! They sold him a lemon and they knew it! They don't care about their community they care about their pockets. I emailed Mercedes because I am in the market for one and the man that called me was sooo rude and...
Google+ Review
- July 11, 2017
Went to Alfano over the weekend to compare new and used Mercedes. Elizabeth Torres was patient and helpful with our needs. She was very knowledgeable, friendly and not pushy. If you drop by Alfano, ask for Elizabeth. No pressure and she will make you feel comfortable.
Google+ Review
- July 08, 2017
I had originally just stopped in to Alfano Motorcars to replace an old key fob battery. Thanks to Elizabeth Torres I ended up driving out with a new 2017 C43 convertible. Elizabeth was outstanding, very knowledgeable with no pressure what so ever. It was a very pleasurable experience dealing with...
Google+ Review
- June 30, 2017
We came in to look at a few different cars, not 100% what car we wanted. We told them the monthly payment we wanted to pay and they kept us within our budget while showing us different makes and models. Both Leo and Brian were a huge help making this process an easy and fun experience. Not to...
Yelp Review
- June 29, 2017
Special thanks to Leo for setting me up with my new 2016 Mercedes C300 4Matic sedan . Wasn't so happy with the first sales representative(wasn't Leo) , I literally walked out on a good deal because of my extremely unpleasant experience, I was convinced I was never going back.. on my first day, Leo...
Google+ Review
- June 26, 2017
I had a great experience at Alfano Motors the customer service was nothing but amazing and they made everything so easy, the person that sold me my car is name Cassidy. Super nice, very intelligent and great customer service. I've bought cars before from other dealerships and the service doesn't...
Google+ Review
- June 25, 2017
I just worked with Elizabeth Torres at Alfano Motors in San Luis Obispo. She called me at 9am to let me know she had the car I was looking for, so we drove down that day from the East Bay. She kept me up to date on what was happening with the car as we drove down and she even waited for us after...
Google+ Review
- June 20, 2017
Terrible customer service!!!If you dont buy the car from them they will pull a reason out not to make it a warranty covered item. Anything to say its damaged or someone did something. Its all about the money they get from you.Never go there again or buy another car from them. Go to paso chevy. They...
Google+ Review
- June 18, 2017
Great service! Very helpful and knowledgeable. Worked with us and made us feel comfortable and we love our new car!! A great experience!
Google+ Review
- June 15, 2017
Yelp Review
- June 10, 2017
I am a Corvette owner and new to the SLO area. While living in the SF Bay area, I have always experienced the BEST Corvette service EVER from Abel Chevrolet in Rio Vista. Being in a new area, I hoped to find a Chevrolet dealer with a passion and high level of experience with Corvettes. I visited...
Yelp Review
- May 27, 2017
This was my first experience with Alfano, and it was great from start to finish. Leo was the best--a thorough demo and test drive of the car, with appropriate follow-up over the following week. He helped secure a great deal on my new Bolt--better than I had found in LA. The final paperwork process...
Google+ Review
- May 24, 2017
Our experience with Alfano Motorcars was Amazing, from start to finish. Johl was such a pleasure to work with and he was so easy going and not pushy. I would highly recommend this dealership, Brain and the whole crew really run a tight ship. Thank you so much for our new Mercedes!!!
Cars.com Review
- May 12, 2017
I live 6 hours away from the dealership and made a deal over then phone. When I arrived the vehicle was exactly as represented, the paperwork was in order, and I was out the door in no time at all! Josh M and Dan A were a dream to work with!
Google+ Review
- May 08, 2017
First time leasing a car and I couldn't be happier with my experience here. We worked with Chris Casillas-Clark and he was not only knowledgeable, but kind and friendly as well. My husband and I never felt any pressure to make a decision either way. In the end, we're very glad we did decide to...
Yelp Review
- April 13, 2017
Great service from Kyle and Dan yesterday in the purchase of a pre-owned C250. My wife loves this clean, "new" car, and the Alfano team again treated us right.
Yelp Review
- April 09, 2017
Leo was an amazing sales person! I was so happy we got the town and country at the price we wanted. Leo has an amazing charming personality and a great heart! I truly love that he switched to Alfano. A forever customer.
Yelp Review
- April 09, 2017
Leo was was by far my most favorite sales person ever! He made the transaction as simple and easy as possible! I don't think I'll ever buy a car from anyone else! Leo was by far the BEST or nothing kind of experience.
Yelp Review
- April 08, 2017
The customer service was absolutely outstanding. Just bought a new 2016 Toyota and with a little negotiating they were able to make it under my budget :)I just want to say a huge thank you to Tom Sandercock for one being so awesome and helping me out with my new purchase. I seriously Thank You. Also...
Yelp Review
- April 08, 2017
We purchased our Equinox from Alfano motors brand new. It turned out to be a lemon -- this was not Alfanos fault. What disappoints us is the way we were treated through months of recalls, heavy oil consumption and multiple problems. We were made to rent a car on our own when they kept the car for a...
Yelp Review
- April 05, 2017
Alex and his crew were first class. We got a great ride at an even greater price. They were professional, honest, and informative. I have trouble trusting car salesman but Alex put me at ease immediately with his professional courteous approach. We love our new Benz and we love how much we paid....
Google+ Review
- March 18, 2017
Great experience today buying a used car from Daniel Zambrano at Alfano Motorcars. Professional, friendly, informative, and no pressure. The entire process was smooth and easy. While waiting for finance to prepare the paperwork, Daniel Zambrano kept us entertained with good conversation and fresh...
Yelp Review
- March 17, 2017
This is my third transaction at Alfano in the last couple of years. Charlie runs a super dealership, and I trust Alfanos with my business. Today I bought a used Mercedes from Leo and Joel. Brian Kinkade was also assisting in the deal. The three of them could not have been more pleasant and fair to...
Yelp Review
- March 11, 2017
I had a wonderful car buying experience with Leo at Alfano Motorcars! I'd been anxious about the car buying process and had spent months researching and test driving a variety of cars. Once I found what I wanted at Alfano they made the buying process incredibly straightforward and easy. I was part...
Yelp Review
- March 08, 2017
Very happy with the service I received from everyone from the moment I stepped foot on the lot to the moment I drove away with my beautiful new Mercedes. They called me a couple weeks later to make sure I was happy with the car and made sure there were no problems with it, which there were not.
Yelp Review
- March 01, 2017
Do I have to even give one star? The repair department has had my mom's Mercedes for two weeks, ordered 4 parts and they all don't work and refuse to give her a loaner car. I am beginning to wonder if a Mercedes dealer can fix a Mercedes? My Dad calls them daily for an update and he is so kind and...
Yelp Review
- February 24, 2017
I am not sure what this person Audrey is talking about. Maybe there is confusion about which customer is which. I never had an issue with my finance company, only with Alfano.
Audrey A. Replied: Dear Makay,Thank you for taking the time to review your experience at our dealership. Customer satisfaction is very important to us. After investigating this further Sales Management said that when speaking with you later you acknowledged that it was indeed the bank that kept calling you and not our staff. What we do know for sure is that our team worked tirelessly trying to get you approved and tried several banks in order to get you financed before we found one based on your credit numbers. We are not in the habit of pestering customers and we are sorry you felt way. If your experience was rude, unprofessional or dismissive we apologize. Please reach out to our Chief Operating Officer, Mike Tegge, at your earliest convenience as our goal is your complete satisfaction.
Google+ Review
- February 17, 2017
Probably not the least expensive service center in the area, but the staff is world class professional, friendly, helpful and informative. You certainly get a warm & fuzzy right up to the time you slap down your credit card.
Yelp Review
- January 31, 2017
Had an amazing experience here! I was able to buy my dream car here! A huge thanks to Brian and Kyle! Thank you guys; you're awesome!! -Norma
Yelp Review
- January 31, 2017
I am very unhappy with my experience at Alfano. First of all the car I bought is awesome. That is not the issue. The issue was dealing with the financing team. I bought my car on a Saturday and was asked to send verification of income on Monday to their Finance Manger. I diligently sent the...
Yelp Review
- January 14, 2017
Was cruising by their lot and noticed they had a 2016 Range Rover Sport Autobiography for sale (my wife's favorite car) so I decided to stop and go into the show room to get someone to let me look at it, I was actually greeted by Charlie Alfano and he told me to take the car for a spin and handed me...
Yelp Review
- January 13, 2017
I went there tonight to see about purchasing the Mercedes GLS 450. When my wife and I arrived we saw a salesman walk towards us, we assumed he was going to help us pick out our new Benz. Instead, he saw an acquaintance and began having a conversation with him. So we thought ok maybe someone else...
Audrey A. Replied: Dear Bill, Thank you for taking the time to review your experience at our dealership. We take customer service very seriously. At times all associates are busy helping other clients but it not our experience or intention to sit around while a customer is outside looking at vehicles and not help them. We have researched your claim and nobody recalls this happening. We are in the business to help clients with their interest in our vehicles not dismissing them. If you would like to discuss this further our Chief Operating Officer, Mike Tegge is eager to speak with you.
Cars.com Review
- January 09, 2017
Will helped us during a very rainy evening. I appreciated his standing out in the rain with us as he allowed us to take a look at the cars I had seen online earlier that day. He was patient, kind and very helpful. I went to a nearby dealership and that salesman left us standing in the rain in the...
Yelp Review
- January 06, 2017
WORST customer service EVER. My boyfriend drives an older MB that needed some work & they could not be bothered to give him the time of day. He had to constantly hound the service department for updates & when it was finally done, they left his gas tank on fumes.
Audrey A. Replied: Dear Kara,Thank you for taking the time to post about your boy friend's experience at our dealership. Our Service Manager has tried to reach out to discuss this matter. Please feel free to call the dealership any time.
Google+ Review
- January 04, 2017
I bought my used 2006 vehicle from this dealership out of town and had an extremely positive experience. I was helped by Daniel Z. and despite purchasing an older vehicle, I experienced the same professionalism and courtesy as I feel I would have if I were to have purchased a more valuable/brand...
Google+ Review
- January 01, 2017
You can watch your car on screen while being fix
Yelp Review
- December 29, 2016
I showed up to Alfano knowing exactly what I was looking for based on their online listings. Chris in sales was awesome - answering all my questions and not rushing me or anything, a cool guy overall. All the guys at Alfano we very helpful (I came in missing a lot of paperwork and they made it...
Audrey A. Replied: Dear Mitch,Thank you very much for posting about your experience at our dealership. Our goal is the highest level of customer service at all times.
Yelp Review
- December 27, 2016
Brian and Edward were absolutely fantastic! They helped me so much and I was able to walk away with my brand new Chevy Sonic before Christmas! They both did whatever they could to help me get the deal that worked! Thanks guys!! :)
Audrey A. Replied: Dear Krystel,Thank you very much for your comments about your experience at our dealership. We appreciate the warm comments. Thank you for your business and enjoy your new ride!
Yelp Review
- December 21, 2016
This was my first time at Alfano. I've heard many positive things about them, and they impressed me! It started with the non-invasive interaction with the sales rep. Joaquin was awesome!! He wasn't pushing me to purchase a vehicle and answered all my questions. The entire team seemed positive and...
Yelp Review
- December 19, 2016
I recently had a great experience at Alfano Motors! I saw a car I liked online and sent an email for more information. Chris quickly responded well after business hours to assist me with any questions I had about the vehicle. The next day Chris offered to come 30 miles to Santa Maria to pick me up...
Yelp Review
- November 26, 2016
OMG. If you scroll thru old reviews I have reviewed car dealers before. We just moved to SLO and it's time for a new car. This time we decided on a Chevy Volt. From driving around we came a crossed arroyo grande Chevy, the treatment and facilities were horrible so we left. We then headed to Paso to...
Yelp Review
- November 10, 2016
I absolutely recommend this place! just over a year ago we purchased a Lincoln from this location and we traveled from Fresno to pick it up. Everything was already completed by time we got there so all we had to do was sign and go.Now, Expecting another little one we needed a bigger vehicle. We were...
Yelp Review
- October 30, 2016
Alfano Motors has been such a great car dealership to work with. . Recenty, I experienced outstanding care by Tyler Sturgell, in the service department. He was very helpful. He kept me abreast of what was going on with my car since it had to be in the shop awhile. He also helped get the services...
Yelp Review
- October 29, 2016
I am a serial car buyer and a big fan of the customer service at Lexus and Nordstrom. That doesn't mean I'm rich, just a consumer who enjoys being treated well. That said, my experience at Alfano's was among the top three of my dozens of trips to various car dealers. Salesman Will was cool, calm and...