Google+ Review
- June 20, 2017
Terrible customer service!!!If you dont buy the car from them they will pull a reason out not to make it a warranty covered item. Anything to say its damaged or someone did something. Its all about the money they get from you.Never go there again or buy another car from them. Go to paso chevy. They...
Google+ Review
- June 18, 2017
Great service! Very helpful and knowledgeable. Worked with us and made us feel comfortable and we love our new car!! A great experience!
Google+ Review
- June 15, 2017
Google+ Review
- May 24, 2017
Our experience with Alfano Motorcars was Amazing, from start to finish. Johl was such a pleasure to work with and he was so easy going and not pushy. I would highly recommend this dealership, Brain and the whole crew really run a tight ship. Thank you so much for our new Mercedes!!!
Best Used Car Buying Experience!!
- May 12, 2017
I live 6 hours away from the dealership and made a deal over then phone. When I arrived the vehicle was exactly as represented, the paperwork was in order, and I was out the door in no time at all! Josh M and Dan A were a dream to work with!
Google+ Review
- May 08, 2017
First time leasing a car and I couldn't be happier with my experience here. We worked with Chris Casillas-Clark and he was not only knowledgeable, but kind and friendly as well. My husband and I never felt any pressure to make a decision either way. In the end, we're very glad we did decide to...
Yelp Review
- April 13, 2017
Great service from Kyle and Dan yesterday in the purchase of a pre-owned C250. My wife loves this clean, "new" car, and the Alfano team again treated us right.
Yelp Review
- April 09, 2017
Leo was an amazing sales person! I was so happy we got the town and country at the price we wanted. Leo has an amazing charming personality and a great heart! I truly love that he switched to Alfano. A forever customer.
Yelp Review
- April 09, 2017
Leo was was by far my most favorite sales person ever! He made the transaction as simple and easy as possible! I don't think I'll ever buy a car from anyone else! Leo was by far the BEST or nothing kind of experience.
Yelp Review
- April 08, 2017
The customer service was absolutely outstanding. Just bought a new 2016 Toyota and with a little negotiating they were able to make it under my budget :)I just want to say a huge thank you to Tom Sandercock for one being so awesome and helping me out with my new purchase. I seriously Thank You. Also...
Yelp Review
- April 08, 2017
We purchased our Equinox from Alfano motors brand new. It turned out to be a lemon -- this was not Alfanos fault. What disappoints us is the way we were treated through months of recalls, heavy oil consumption and multiple problems. We were made to rent a car on our own when they kept the car for a...
Yelp Review
- April 05, 2017
Alex and his crew were first class. We got a great ride at an even greater price. They were professional, honest, and informative. I have trouble trusting car salesman but Alex put me at ease immediately with his professional courteous approach. We love our new Benz and we love how much we paid....
Google+ Review
- March 18, 2017
Great experience today buying a used car from Daniel Zambrano at Alfano Motorcars. Professional, friendly, informative, and no pressure. The entire process was smooth and easy. While waiting for finance to prepare the paperwork, Daniel Zambrano kept us entertained with good conversation and fresh...
Yelp Review
- March 17, 2017
This is my third transaction at Alfano in the last couple of years. Charlie runs a super dealership, and I trust Alfanos with my business. Today I bought a used Mercedes from Leo and Joel. Brian Kinkade was also assisting in the deal. The three of them could not have been more pleasant and fair to...
Yelp Review
- March 11, 2017
I had a wonderful car buying experience with Leo at Alfano Motorcars! I'd been anxious about the car buying process and had spent months researching and test driving a variety of cars. Once I found what I wanted at Alfano they made the buying process incredibly straightforward and easy. I was part...
Yelp Review
- March 08, 2017
Very happy with the service I received from everyone from the moment I stepped foot on the lot to the moment I drove away with my beautiful new Mercedes. They called me a couple weeks later to make sure I was happy with the car and made sure there were no problems with it, which there were not.
Yelp Review
- March 01, 2017
Do I have to even give one star? The repair department has had my mom's Mercedes for two weeks, ordered 4 parts and they all don't work and refuse to give her a loaner car. I am beginning to wonder if a Mercedes dealer can fix a Mercedes? My Dad calls them daily for an update and he is so kind and...
Yelp Review
- February 24, 2017
I am not sure what this person Audrey is talking about. Maybe there is confusion about which customer is which. I never had an issue with my finance company, only with Alfano.
Audrey A. Replied: Dear Makay,Thank you for taking the time to review your experience at our dealership. Customer satisfaction is very important to us. After investigating this further Sales Management said that when speaking with you later you acknowledged that it was indeed the bank that kept calling you and not our staff. What we do know for sure is that our team worked tirelessly trying to get you approved and tried several banks in order to get you financed before we found one based on your credit numbers. We are not in the habit of pestering customers and we are sorry you felt way. If your experience was rude, unprofessional or dismissive we apologize. Please reach out to our Chief Operating Officer, Mike Tegge, at your earliest convenience as our goal is your complete satisfaction.
Google+ Review
- February 17, 2017
Probably not the least expensive service center in the area, but the staff is world class professional, friendly, helpful and informative. You certainly get a warm & fuzzy right up to the time you slap down your credit card.
Yelp Review
- January 31, 2017
Had an amazing experience here! I was able to buy my dream car here! A huge thanks to Brian and Kyle! Thank you guys; you're awesome!! -Norma
Yelp Review
- January 31, 2017
I am very unhappy with my experience at Alfano. First of all the car I bought is awesome. That is not the issue. The issue was dealing with the financing team. I bought my car on a Saturday and was asked to send verification of income on Monday to their Finance Manger. I diligently sent the...
Yelp Review
- January 14, 2017
Was cruising by their lot and noticed they had a 2016 Range Rover Sport Autobiography for sale (my wife's favorite car) so I decided to stop and go into the show room to get someone to let me look at it, I was actually greeted by Charlie Alfano and he told me to take the car for a spin and handed me...
Yelp Review
- January 13, 2017
I went there tonight to see about purchasing the Mercedes GLS 450. When my wife and I arrived we saw a salesman walk towards us, we assumed he was going to help us pick out our new Benz. Instead, he saw an acquaintance and began having a conversation with him. So we thought ok maybe someone else...
Audrey A. Replied: Dear Bill, Thank you for taking the time to review your experience at our dealership. We take customer service very seriously. At times all associates are busy helping other clients but it not our experience or intention to sit around while a customer is outside looking at vehicles and not help them. We have researched your claim and nobody recalls this happening. We are in the business to help clients with their interest in our vehicles not dismissing them. If you would like to discuss this further our Chief Operating Officer, Mike Tegge is eager to speak with you.
Selling in the rain!
- January 09, 2017
Will helped us during a very rainy evening. I appreciated his standing out in the rain with us as he allowed us to take a look at the cars I had seen online earlier that day. He was patient, kind and very helpful. I went to a nearby dealership and that salesman left us standing in the rain in the...
Yelp Review
- January 06, 2017
WORST customer service EVER. My boyfriend drives an older MB that needed some work & they could not be bothered to give him the time of day. He had to constantly hound the service department for updates & when it was finally done, they left his gas tank on fumes.
Audrey A. Replied: Dear Kara,Thank you for taking the time to post about your boy friend's experience at our dealership. Our Service Manager has tried to reach out to discuss this matter. Please feel free to call the dealership any time.
Google+ Review
- January 04, 2017
I bought my used 2006 vehicle from this dealership out of town and had an extremely positive experience. I was helped by Daniel Z. and despite purchasing an older vehicle, I experienced the same professionalism and courtesy as I feel I would have if I were to have purchased a more valuable/brand...
Google+ Review
- January 01, 2017
You can watch your car on screen while being fix
Yelp Review
- December 29, 2016
I showed up to Alfano knowing exactly what I was looking for based on their online listings. Chris in sales was awesome - answering all my questions and not rushing me or anything, a cool guy overall. All the guys at Alfano we very helpful (I came in missing a lot of paperwork and they made it...
Audrey A. Replied: Dear Mitch,Thank you very much for posting about your experience at our dealership. Our goal is the highest level of customer service at all times.
Yelp Review
- December 27, 2016
Brian and Edward were absolutely fantastic! They helped me so much and I was able to walk away with my brand new Chevy Sonic before Christmas! They both did whatever they could to help me get the deal that worked! Thanks guys!! :)
Audrey A. Replied: Dear Krystel,Thank you very much for your comments about your experience at our dealership. We appreciate the warm comments. Thank you for your business and enjoy your new ride!
Yelp Review
- December 21, 2016
This was my first time at Alfano. I've heard many positive things about them, and they impressed me! It started with the non-invasive interaction with the sales rep. Joaquin was awesome!! He wasn't pushing me to purchase a vehicle and answered all my questions. The entire team seemed positive and...
Yelp Review
- December 19, 2016
I recently had a great experience at Alfano Motors! I saw a car I liked online and sent an email for more information. Chris quickly responded well after business hours to assist me with any questions I had about the vehicle. The next day Chris offered to come 30 miles to Santa Maria to pick me up...
Yelp Review
- November 26, 2016
OMG. If you scroll thru old reviews I have reviewed car dealers before. We just moved to SLO and it's time for a new car. This time we decided on a Chevy Volt. From driving around we came a crossed arroyo grande Chevy, the treatment and facilities were horrible so we left. We then headed to Paso to...
Yelp Review
- November 10, 2016
I absolutely recommend this place! just over a year ago we purchased a Lincoln from this location and we traveled from Fresno to pick it up. Everything was already completed by time we got there so all we had to do was sign and go.Now, Expecting another little one we needed a bigger vehicle. We were...
Yelp Review
- October 30, 2016
Alfano Motors has been such a great car dealership to work with. . Recenty, I experienced outstanding care by Tyler Sturgell, in the service department. He was very helpful. He kept me abreast of what was going on with my car since it had to be in the shop awhile. He also helped get the services...
Yelp Review
- October 29, 2016
I am a serial car buyer and a big fan of the customer service at Lexus and Nordstrom. That doesn't mean I'm rich, just a consumer who enjoys being treated well. That said, my experience at Alfano's was among the top three of my dozens of trips to various car dealers. Salesman Will was cool, calm and...
Yelp Review
- September 08, 2016
Last year I had a great experience here, almost gush-worthy. And then recently I had an experience that left me a bit angry. First... if you have issues, good luck getting an appointment within the same week. Since I work all day long, I called and made an appointment for 8am. The guy on the phone...
Yelp Review
- August 31, 2016
The questions are: do they want to sell cars? Are they so successful that they can be choosey to whom they sell cars to or just independently wealthy and don't really need to sell cars? I ask in jest because I tried to buy a Mercedes from Alfano and basically was ignored. I wanted a specific model...
Big mistake on this purchase
- August 23, 2016
Bought this used vehicle in June 2016. Has been back for repairs twice in two months. A real hassle dealing with service department. Items should have been repaired before sales but used my purchased insurance instead. No fun. Found major oil leak today.....Great.
Yelp Review
- August 17, 2016
I recently had the absolute best automobile buying experience I can remember when I walked into the Mercedes Benz showroom two weeks ago and was greeted by James Yates, General Manager of this dealership. I explained I was looking for a certain type of vehicle and he showed me the differences in the...
Yelp Review
- July 30, 2016
Just bought our second car in nine months from Mark at Alfano. What an amazing professional team. We bought our Chevy exounox(sp) in Oct. And had the best experience ever buying a car. My Son who lives in southern Ca. Needed a new truck. We happened to drive by Alfono that evening and saw a line of...
Audrey A. Replied: Dear Vicki!Thank you for taking the time to post about your experience. We are always happy when you're happy! Thank you for your business and enjoy your new ride!
Google+ Review
- July 29, 2016
Good experiences with the service staff.
Yelp Review
- July 24, 2016
I went in to Alfano Motors this Friday to esquire about a used Mercedes Benz they had advertised. I was most impressed by the outstanding treatment I received. It started the moment I met Max our product specialist, till when we proudly drove out of the dealership in our new car, we were made to...
Yelp Review
- July 23, 2016
The windshield wipers on my 2014 Volt stopped working. I came out of warranty a month earlier (38,000 miles).They charged me $129 to tell me that I needed a new motor for the wipers.Then they told me that I couldn't drive the car because there was a safety issue, since the motor was defective and...
Google+ Review
- July 08, 2016
Great looking selection of new Mercedes and Chevy's. Big sales lot, always busy. Sales crew there are polite and professional. It's just a good place to shop for a car
Yelp Review
- June 30, 2016
Well.... I'm back again for the fourth time mind you. This time fortunately I'm not 6 feet under the ground. Let's see that was seven days ago. I went in two times ago to have the air conditioning fixed, they said that I just needed fluid, then three days later air-conditioning still wasn't working...
Audrey A. Replied: Dear Juliana,Thank you very much for taking the time to post about your experience at our
Yelp Review
- June 30, 2016
Well.... I'm back again for the fourth time mind you. This time fortunately I'm not 6 feet under the ground. Let's see that was seven days ago. I went in two times ago to have the air conditioning fixed, they said that I just needed fluid, then three days later air-conditioning still wasn't working...
Audrey A. Replied: Dear Juliana,We are very sorry to hear about your most recent experience with our service dept. I will be looking into this immediately with not only your advisor but also our Parts and Service Director, Daniel L. We will get to the bottom of this because your happiness is our goal. Please feel free to reach out to me any time.