Google Review
- May 14, 2024
Hello my name is ARMEN Ismael Esparza at Keyes European was very helpful highly recommend great experience
Google Review
- May 09, 2024
Worst experience I have ever had with the service department of this terrible dealership. They make things up they twist their words just to rip people up. Anyways think about twice before you leave your vehicle with this mediocre so to speak service department
Response from the owner Replied: Hi Israel, we're sorry to hear about your experience at Keyes European. We strive to provide top-notch service, and we apologize as it seems we may have fallen short during your visit. To hopefully learn more, please contact Bryan Radin, our Service Manager, at bradin@keyesmercedes.com. Thank you for bringing this to our attention.
Google Review
- May 07, 2024
Sales agent Danny Batarni helped me lease a 2024 EQE about two weeks ago. After waiting at the dealership for 6 hours, I was able to drive out with the car. And now the car doesn’t charge and no one is willing to help, the service department gave me an appointment for a week from now, on a car that...
Response from the owner Replied: Tina, thank you for sharing your feedback with us. We are sorry to hear about your car-charging troubles and your most recent experience at Keyes European. We strive for excellent customer service to all our customers and would like to hopefully make this situation right. At a time that works best, please contact our Service Manager, Bryan Radin, at bradin@keyesmercedes.com or 747-233-7501. For assistance with the charge card, please contact our Guest Relations Manager at fernandagarcia@lithia.com. Thank you for your time and patience. We look forward to connecting and working toward a resolution.
Google Review
- May 05, 2024
I had an amazing experience working with Sako at the Mercedes dealership He was extremely attentive made sure all of concerns were addressed. He went out of his way to ensure I got exactly what I wanted and provided exceptional customer service throughout the entire process. I highly recommend him...
Response from the owner Replied: Hi, thank you for sharing your wonderful experience at Keyes European with Sako. We're thrilled to hear that Sako provided exceptional customer service and made sure all your concerns were addressed. We appreciate your recommendation and look forward to serving you again in the future.
Google Review
- May 02, 2024
Great customer service, they were able to explain and answer all my questions.
Response from the owner Replied: Hi Roberto, thank you for your kind words! We strive to provide excellent customer service and are thrilled to hear that we were able to meet your expectations. If you have any more questions in the future, feel free to reach out. We appreciate your support!
Google Review
- May 01, 2024
I can't say enough about the GREAT SERVICE at Keyes European, and especially Service Rep. Mike Conover.
Response from the owner Replied: Hi Steve! Thank you for sharing your positive experience with us at Keyes European. We are thrilled to hear that you received great service from Mike. We appreciate your feedback and look forward to serving you again in the future.
Google Review
- April 22, 2024
Keys European is awesome. I just bout an amazing looking Mercedes-Benz.Daniel the salesman helping was awesome. Knowable and i got an amazing deal. I payed exactly what i was looking to pay.
Response from the owner Replied: Carlos, thank you for sharing your positive experience with us! We're thrilled to hear that you found the perfect Mercedes-Benz with the help of Daniel. We strive to provide excellent service and great deals to all our customers. Enjoy your new car!
Google Review
- April 21, 2024
I've never met a car dealership agent as outstanding as the one who assisted me NED FLORES .His expertise and support made the return process incredibly easy and hassle-free. I'm truly grateful for his exceptional service.Thank you very much Ned Flores for all your support 🙏 Hanieh
Response from the owner Replied: Hi Hanieh, thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Ned provided you with outstanding service during your visit. We will be sure to pass along your kind words to him. We appreciate your feedback!
Google Review
- April 19, 2024
Today I came to Keyes European with a problem but got a very professional and friendly consultation. Thank you to all the team and service advisor Gary Papazian! Good job!
Response from the owner Replied: Hi Sergei, thank you for taking the time to share your positive experience with us at Keyes European. We are thrilled to hear that you received professional and friendly service from our team, especially from Gary. We appreciate your feedback and look forward to serving you again in the future.
Google Review
- April 18, 2024
We are happy to be a part of the Mercedes Family. However, we were and are still left underwhelmed by the customer experience. Sadly, there isn't anything special about buying this car, and a few things made it a bad experience. There was a missing Key, which we are still waiting for. The car had to...
Response from the owner Replied: Hi Shirleena, thank you for sharing your feedback with us. We're sorry to hear about the challenges you've faced during your car-buying experience. Your concerns have been noted, and we will work diligently to address them. We appreciate your patience and hope we can make things right. At a time that works best, please contact our Guest Relations Manager at fernandagarcia@lithia.com to begin working towards a resolution. Thank you.
Google Review
- April 17, 2024
We recently sold a car to driveway the company at this same address. We had an excellent experience. Smooth. Easy. Professional. Harley Peralta the certified valet did a remarkable job and was very courteous, patient , and informative. Great job. Great experience.
Response from the owner Replied: Shawn, thank you so much for sharing your positive experience with us! We're delighted to hear that you found our service smooth, easy, and professional. We will be sure to pass along your kind words to Harley for his remarkable job. We appreciate your feedback!
Google Review
- April 15, 2024
Great service! They were quick too! Talk to Sidney, we bought a 2017 Toyota Prius for a great price from him. Solid guy!
Response from the owner Replied: Hi Patrick, thank you for the positive feedback! We're thrilled to hear that you had a great experience with us and that Sidney was able to assist you in finding a vehicle at a great price. We appreciate your business and hope to see you again soon!
Google Review
- April 11, 2024
Response from the owner Replied: Hi, thank you so much for the great review! We're pleased to hear you had such a great experience.Feel free to reach out if you have any questions we can answer.Drive safe!
Google Review
- April 11, 2024
Anastasia was excellent. She walked us through the whole process and made sure that any and everything we needed was taken care of. She’s the reason we would return to buy other vehicles and recommend friends and family.
Response from the owner Replied: Hi Kiana! Thank you for sharing your experience with us. We are happy to hear that Anastasia provided excellent service and made your car-buying experience a smooth one. We appreciate your recommendation and look forward to assisting you, your friends, and family in the future.
Google Review
- April 10, 2024
Casey and David exceeded my expectations. The whole process was seamless. They took their time to listen to all my needs and matched me with the perfect vehicle and payment.
Response from the owner Replied: Eliza, we're thrilled to hear that Casey and David provided you with exceptional service and found you the perfect vehicle. Thank you for sharing your positive experience. If you have any more feedback or questions, feel free to reach out anytime. Enjoy your new ride!
Google Review
- April 09, 2024
Sebastien was amazing and extremely knowledgable about the car I purchased. GREAT SERVICE
Response from the owner Replied: Nicola, thank you for sharing your positive experience with Sebastien! We're thrilled to hear that you found his knowledge and service to be top-notch. If you ever have any questions or need assistance in the future, feel free to reach out. Enjoy your new car!
Google Review
- April 08, 2024
I’m not that type of person that writes reviews, but my experience was amazing. First time leasing with Mercedes. I didn’t even have to step in the dealer usually I’m used to spending hours at the dealership nope not this time . Did everything over the phone . Everything that was communicated...
Response from the owner Replied: Nancy, thank you so much for sharing your positive experience with us! We are thrilled to hear that you had a seamless and efficient leasing process with us, especially during these challenging times. We appreciate your kind words and will be sure to pass along your thanks to Ned and Sharli. Enjoy your new ride!
Google Review
- April 05, 2024
Sharli Hindi is not a good manager, he has no treatment, he speaks badly to the client. He treated me super poorly, I went to claim a case because I just bought a Mercedes I Haven’t even make the first payment and the car is having issues. I went to get an explanation because I don’t want the same...
Response from the owner Replied: Rodrigo, thank you for sharing your feedback with us at Keyes European. We're truly sorry to hear about your experience. We take customer service very seriously and this is not the level of service we aim to provide. Your satisfaction is important to us, and we apologize for any inconvenience caused. Our Customer Relations Manager, Fernanda Garcia, will be reaching out to you shortly. We look forward to speaking with you.
Google Review
- March 31, 2024
Very bad customer service.
Response from the owner Replied: Hi Armen, we're sorry to hear about your experience. We strive to provide top-notch customer service and we apologize for falling short in your case. Your feedback is valuable to us and we will use it to improve our services. Please feel free to share more information about your experience by emailing our Customer Relations Manager at FernandaGarcia@lithia.com.
Google Review
- March 29, 2024
Anastasia reached out after I left my info online and we made an appointment for that afternoon-she was easy to talk to, met all my needs, helped me understand how the EV works and I left a few hours later with the keys to my new Mercedes EQB300-EV..after 10 years of leasing at the same luxury...
Response from the owner Replied: Hi Faye, thank you for taking the time to share your wonderful experience with Anastasia and Victor at Keyes Mercedes! We're so glad to hear that you felt welcomed and supported throughout the process. It's fantastic to know that you're enjoying your new Mercedes. We appreciate your recommendation!
Google Review
- March 28, 2024
Keys European what an awesome car dealership Anastasia Ravanis helped me purchase a beautiful E 450 convertible 😊😊😊
Response from the owner Replied: Hi Bruce, thank you so much for your kind words! We're ecstatic to hear that Anastasia was able to assist you in purchasing your beautiful convertible. We appreciate your business and hope you continue to enjoy your new car. Let us know if you need anything in the future!
Google Review
- March 27, 2024
Joshua Tecson is an impeccable Service Advisor! He is efficient, friendly, and professional. It was the most pleasant experience at a Dealership!
Response from the owner Replied: Hi Gina! Thank you for your kind words about Joshua. We are thrilled to hear that you had such a positive experience with him as your Service Advisor. We strive to provide efficient, friendly, and professional service to all our customers. We appreciate your feedback!
Google Review
- March 24, 2024
It is clear to me, based on my experience and reading the reviews left by other customers, that the experience you have here is entirely dependent on if you are dealing with a new car versus a used car. That said, I purchased a used Mercedes and the entire experience makes me never want to deal with...
Response from the owner Replied: Breannah, we are truly sorry to hear about your disappointing experience. We strive to provide exceptional service to all our customers, regardless of whether they are purchasing a new or used car. Your feedback is valuable to us and we will address the issues you have raised. Thank you.
Google Review
- March 21, 2024
Andre was one of the best sales associates I have had the pleasure of working with. I have purchased 12 cars and this was easily one of the best experiences that I have had. Knowledgeable and overall solid dude made sure I was ok and always returned my calls or texts if I had questions.Rocio is the...
Response from the owner Replied: Ronald, thank you for your kind words and for taking the time to share your experience with Andre and Rocio. We're thrilled to hear that they provided exceptional service and made your car-buying journey smooth. We'll make sure to pass along your appreciation to them. In regards to your update, we would like to learn more about the issues you are facing. At a time that works best, please contact our Guest Relations Manager at fernandagarcia@lithia.com.
Google Review
- March 21, 2024
Staff very helpful and they value your time. I was able to get a great car, great deal, and when I had issues they managed it very fast. I would send them referral and hoping to get a brand new G Wagon from there.
Response from the owner Replied: Hi, thank you for sharing your positive experience with us! We're thrilled to hear that our staff provided you with excellent service and resolved any issues efficiently. We appreciate your recommendation and look forward to assisting you with your future car needs.
Google Review
- March 19, 2024
Response from the owner Replied: Thanks so much for the perfect rating! We appreciate that you chose us and hope to see you again.
Google Review
- March 16, 2024
The sales manager John Yeghiayan provided inaccurate information about the vehicle we purchased, said it has body control suspension system and it does not. Lied about the vehicle warranty, said the 4-year warranty would start from the day of our purchase, come to find out later this was not true,...
Response from the owner Replied: Charley, we're truly sorry to hear about your experience. Thank you for bringing this to our attention. Please feel free to email our Customer Relations Manager at fernandagarcia@lithia.com if you'd like to discuss this matter further.
Google Review
- March 15, 2024
I made an appointment just for fixing a broken part of my car’s site but listen, the amazing part was they passed me back and forth for one week. First appointment for 2 hours I was waiting there after that they figured they don’t have that part. This is the nice part of my story from their...
Response from the owner Replied: Hi Nasrin, we're truly sorry to hear about your frustrating experience. This is not the level of service we aim to provide. We appreciate your feedback and will address this with our team to ensure this doesn't happen again. Thank you for bringing this to our attention.
Google Review
- March 15, 2024
It was a very easy and simple experience. Mr. Osy was very helpful in giving us all the information and going out of his way to satisfy all our demands and also very pleasant to treat with.
Response from the owner Replied: Juliet, thank you for sharing your positive experience with Mr. Osy! We are so glad to hear that he was able to provide you with excellent service and meet all your needs. We appreciate your feedback and look forward to serving you again in the future!
Google Review
- March 14, 2024
Fernando the sales manager is great, jamilah went out of her way to take care of us,
Response from the owner Replied: Hi, thanks so much for the 5-star review!We're so glad you chose to work with us. Please drive safely and feel free to reach out if you have any additional questions.We look forward to working with you again.
Google Review
- March 13, 2024
Called for service appointment. The lady told me they have no loaner cars but an AC malfunction is dealt with on the same day so I would not need a loaner. Went there, the service consultant tells me I need to leave the car for a few days and he does not have any loaner. Asked him how am I suppose...
Response from the owner Replied: Hi Shawn, thank you for sharing your experience with us. We apologize for the miscommunication regarding the loaner car availability and the handling of your AC issue. We value your feedback and will work on improving our customer service process to better serve our clients in the future. If you would like to discuss this further, please email our Service Manager at bradin@keyeseuropean.com.
Google Review
- March 13, 2024
Response from the owner Replied: Thank you so much for the 5-star rating!Drive safe and we look forward to working with you again.
Google Review
- March 07, 2024
They don’t want your business so don’t mind calling, or you’ll spend forever waiting for a call back.
Response from the owner Replied: Hi Jack, Thank you for bringing this to our attention. We apologize for any inconvenience you have experienced with us. At your earliest leisure, please contact Ferni Garcia, our Guest Relations Manager, at fernandagarcia@lithia.com, so we can address any of your questions and concerns right away. Thank you.
Google Review
- March 06, 2024
If you need to get a car for a good deal go to Alex. It was pleasant working with him and he ensured to keep his customers happy.
Response from the owner Replied: Hi, thank you so much for taking the time to share about your positive experience with Alex! We're thrilled to hear that he was able to provide you with a great deal and excellent customer service. Your feedback means a lot to us!
Google Review
- February 28, 2024
Buying my car was easy and seamless. Now there is a recall on the car for a sim communication issue, which means the car has no internet. No worries I’m not mad at that. What I am upset about is the run around. A technician told me that I would have to leave my car for a day or two, and that someone...
Response from the owner Replied: Hi, Thank you for taking the time review us and share your experience. We sincerely apologize for the inconvenience. Please feel free to email our Customer Relations Manager a fernandagarcia@lithia.com. Thank you for your time.
Google Review
- February 28, 2024
Gary and Casey recently helped me with a 2024 C 300 Mercedes , I had the best experience. thank you guys again!
Response from the owner Replied: Hi Claudia! Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that Gary and Casey provided you with the best experience while helping you with your Mercedes. We appreciate your feedback and look forward to serving you again in the future!
Google Review
- February 17, 2024
Should not represent the Mercedes brand. Dealership does not meet the standard for this type of dealership. Very poor service.
Response from the owner Replied: Hi Steven, we're sorry to hear about your experience at our dealership. We strive to uphold the highest standards for the Mercedes-Benz brand and are disappointed to hear that we fell short. We appreciate your feedback and will work to improve our service moving forward. Thank you for bringing this to our attention.
Google Review
- February 16, 2024
If you want to buy a brand new car and get the worst possible service, this is the place to go. They told me a part on my car was covered - a brand new car and it wasn’t. They towed it all the way to the dealership to quote me a price that was twice as much as the quote I had already received and...
Response from the owner Replied: Hi Kari, we sincerely apologize for the negative experience you had with us. Your feedback is important to us and we are working to ensure that this issue is addressed promptly. Please feel free to email our Customer Relations Manager at fernandagarcia@lithia.com. Thank you for bringing this to our attention.
Google Review
- February 15, 2024
Hector/head porter is very professional and extremely knowledgeable of his job an his co-workers. I am glad Keys has a personality such as Hector, working at their establishment.
Response from the owner Replied: Hi, thank you for your kind words! We're thrilled to hear that Hector has made a positive impact during your visit. We appreciate your feedback and hope to serve you again soon.
Google Review
- February 14, 2024
My boyfriend bought me a Mercedes c300 cash up at Keyes and it was a seemless experience. Evelyn was so helpful. We had originally called for another car that had already been sold and she took the time to take videos of other alternatives. She made the process very fast and easy!Highly recommend...
Response from the owner Replied: We really appreciate you taking the time to leave us such a great review, Edith! Please reach out if you have any questions and we look forward to working with you again in the future.
Google Review
- February 09, 2024
Second time leasing a c300 from this dealership. My sales representative, Mr. Noel is a great person who makes this process very sweet and easy. He doesn't play a back and forth game with the GM (mouse-cat game), very straightforward and tries to earn your business by doing all the accommodations...
Response from the owner Replied: Hi Koray, thank you for choosing us for the second time! We're thrilled to hear that Mr. Noel provided you with excellent service and made the leasing process smooth. We appreciate your feedback and hope to continue earning your business in the future. Thanks for recommending us!
Google Review
- February 08, 2024
Mike is absolutely the best sales rep ever. My dad took his car there for engine light check, he doesn't speak English, he was calling me to communicate with Mike over the phone, Mike was very professional and patient, great service!
Response from the owner Replied: Hi Sammi! Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that Mike provided exceptional service and went above and beyond to assist your dad. We appreciate your support and look forward to serving you again in the future!
Google Review
- February 04, 2024
I had an amazing experience with Anastasia. Such a really sweet, kind patient lady. I went in December and was undecided so I kept in touch with her via email and over the phone and in January I saw the car I wanted mercedes-Benz, GLA 45 AMG and I fell in love with the design and horsepower. I got a...
Response from the owner Replied: Hi Debbie! Thank you so much for sharing your amazing experience with Anastasia. We're thrilled to hear that she was able to help you find the perfect car and provide excellent service throughout the process. We truly appreciate your recommendation and hope you continue to enjoy your Mercedes-Benz GLA!
Google Review
- February 02, 2024
Daniel Robson is the man! He made the process of buying the car quick and painless. He also has since followed up with me to make sure I satisfied with the purchase. I would definitely go see him again for any future car purchases.
Response from the owner Replied: Hi Jake, thank you for the kind words! We're thrilled to hear that Daniel provided you with a quick and painless car-buying experience. It's great to know he followed up to ensure your satisfaction. Enjoy your new ride!
Google Review
- February 01, 2024
I worked with Milad and he was very helpful. He was there from the very beginning, got the car washed and gas filled up so by the time we were done talking with the financing agent the car was ready to go. He even gave us some Mercedes swag and when I told him my phone was about to die, he went and...
Response from the owner Replied: Hi, thank you for sharing your positive experience with Milad! We're thrilled to hear that he went above and beyond to ensure your satisfaction. We appreciate your feedback and hope you enjoy your new car. Drive safe!
Google Review
- January 31, 2024
Purchased our 2023 new Mercedes Benz CLS 450 via the internet from Keyes European - salesman Steve Coto was exceptional and assisted in all purchase aspects - would highly recommend as they are very responsive!
Response from the owner Replied: Hi Neil! Thank you so much for your kind words and for choosing Keyes European for your new car purchase. We're thrilled to hear that Steve provided exceptional assistance and that we were responsive throughout the purchase process. We greatly appreciate your recommendation. Enjoy your new car!
Google Review
- January 31, 2024
Don’t leave your phone number for this guysSpam calls every day
Response from the owner Replied: Hi, we apologize for any inconvenience caused. We take your feedback seriously and will strive to improve our communication methods. If you have any further concerns, please reach out to our support team. Thank you for bringing this to our attention.
Google Review
- January 30, 2024
Thank you Matt Suarez for the amazing transaction we had. My wife and I came walked into the dealership to look at the EV SUV's. Matt was more that informative with all the styles. He asked us the right questions, and was never pushy. We also appreciated his smile and general happy demeanor. When it...
Response from the owner Replied: Thank you so much, Rudy, for your kind words! We're thrilled to hear that Matt provided you and your wife with an amazing experience at our dealership. We'll make sure to pass along your compliments to him. We look forward to serving you and the Katz/Rosales family in the future!
Google Review
- January 29, 2024
Response from the owner Replied: Thanks for the wonderful rating! We really appreciate it.Safe travels and we look forward to working with you again.
Google Review
- January 27, 2024
Last month, I purchased a new Mercedes from Keyes, and my experience has been far from satisfactory. Initially, the online chat tool and appointment booking process went smoothly. However, upon arriving at the dealership, the person I had scheduled with had a conflict, leading to another individual...
Response from the owner Replied: Pedro, thank you for sharing your concerns with us. We're truly sorry to hear about your frustrating experience. This is not the level of service we aim to provide. We appreciate your feedback and will address this with our team to ensure this doesn't happen again. Thank you for bringing this to our attention.
Google Review
- January 27, 2024
My son took my car to service that I had an appointment with Kavin Malone and he did know why I am taking the carBut unfortunately they did an oil change and other things that my car didn’t even needed I paid $500 $600 for no reason and the issue still unresolved bad service and bad people...
Response from the owner Replied: Hi Naz, we apologize for the negative experience you had with our service. We aim to provide the best service possible and we're sorry to hear that we fell short. We take your feedback seriously and will address it with our team to ensure a better experience in the future.
Google Review
- January 20, 2024
Response from the owner Replied: Thanks so much for the perfect rating! We appreciate that you chose us and hope to see you again.
Google Review
- January 13, 2024
Andrew Branch is my favorite salesman at the dealership! He’s patient and super nice, couldn’t have gotten my car without him and Fernando the manager. Everyone at the dealership is super friendly and genuinely want to help and address concerns. Thank you for your help Andrew and Fernando!
Response from the owner Replied: Hi, thank you for your kind words! We're thrilled to hear that Andrew and Fernando provided exceptional service. Our team is dedicated to ensuring a friendly and helpful experience for all our customers. We appreciate your support and hope you enjoy your new car!
Google Review
- January 10, 2024
The person who sold me the car, Anastasia Ravanis ghosted me after selling me the car. Once the car was sold they didn't care if or when I got the car, I had to follow up daily for nearly 2 months for the car to finally arrive and since they made it so difficult to get a hold of them and the car for...
Response from the owner Replied: Hi Kyana, thank you for sharing your experience with us. We apologize for the lack of communication and the inconvenience you faced. We're glad to hear that a manager was able to assist you with the car mats. We appreciate your feedback and will use it to improve our processes.
Google Review
- January 09, 2024
My recent purchase/lease at Keyes European in Sherman Oaks was by far the best experience compared to other dealerships in the the greater Los Angeles area. Anastasia was very helpful, knowledgable, and efficient. I would highly recommend for anyone looking for a vehicle to check out Keyes...
Response from the owner Replied: Hi, thank you so much for sharing your positive experience with us! We're thrilled to hear that Anastasia provided you with excellent assistance and made your visit to Keyes European a great one. We appreciate your recommendation and hope to see you again soon!
Google Review
- January 06, 2024
I’ve purchased my last two Mercedes here. I recently upgraded and had the pleasure to meet and be assisted by Ned Flores. I would recommend anyone who is interested in obtaining a great deal for whatever car you’re looking for to ask for Ned! He will get the job done at the right price for you! He...
Response from the owner Replied: Hi Daniel! Thank you so much for your kind words and for choosing Keyes European. We're thrilled to hear that Ned provided excellent customer service and went above and beyond to ensure your satisfaction. We appreciate your recommendation and look forward to serving you again in the future.
Google Review
- January 05, 2024
I went to Keyes European to test drive a C-63. Found out it was too much car for me. The salesperson (David) recommended a C-300 with the AMG package. I drove the car and felt it was the right fit for me. The sales manager (Gary) got the numbers right and helped make the deal. I will go back to...
Response from the owner Replied: Hi Roberto, thank you for choosing Keyes European for your test drive. We're thrilled to hear that our team, especially David and Gary, provided exceptional service and helped you find the perfect fit. We look forward to assisting you with your future Mercedes needs.
Google Review
- January 04, 2024
Response from the owner Replied: Thank you for the 5-stars, Xiomara!
Google Review
- January 04, 2024
Response from the owner Replied: Thank you so much for the 5-star rating!Drive safe and we look forward to working with you again.
Google Review
- January 04, 2024
Response from the owner Replied: Thanks for the wonderful rating! We really appreciate it.Safe travels and we look forward to working with you again.
Google Review
- December 31, 2023
We’ve purchased a car today in Keyes European. Everything was quick and clear. We are happy with the deal. Thank you so much to Yakov Berezin for helping with the car and great experience that we had.
Response from the owner Replied: Hi Anna, thank you for choosing Keyes European for your car purchase! We're thrilled to hear that Yakov provided you with a quick and clear experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!
Google Review
- December 26, 2023
Sales Manager Jon was very unprofessional and disrespectful. But Sales person was very cooperative.
Response from the owner Replied: Hi, thank you for sharing your feedback with us. We're sorry to hear about your experience with our team. We strive to provide professional and respectful service to all our customers.
Google Review
- December 24, 2023
Response from the owner Replied: Thanks for the wonderful rating! We really appreciate it.Safe travels and we look forward to working with you again.
Google Review
- December 21, 2023
Allen Sarkissian my advisor is fantastic. Professional. efficient and kind !
Response from the owner Replied: Hi, thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!
Google Review
- December 11, 2023
They listed cars on MB corporate website. Reservation available. Sent my information and credit application. Lo and behold, they dont have the car listed on the website, but will sell you similar one at way more price. Why do these scummy dealers keep trolling customers. That's why they get bad...
Response from the owner Replied: Hi James, we apologize for the inconvenience you experienced. We strive to ensure accurate listings on our website, and we'll work on resolving this issue. We appreciate your feedback and will continue to improve our services. Thank you for bringing this to our attention.
Google Review
- December 11, 2023
Absolutely the worst service department of any Mercedes dealership. The advisor, Josh, is lazy and refuses to respond to phone calls, texts, or emails. My car was taken care of at Merdedes of Beverly Hills in one day. Forget about this location.
Response from the owner Replied: Hi Comil, we're sorry to hear about your experience with our service department. We strive to provide excellent customer service and we apologize for any communication issues you encountered. We appreciate your feedback and will address this with our team to ensure it doesn't happen again. Thank you.
Google Review
- December 04, 2023
Excellent customer service and good prices, no pressure to negotiate.Excelente customer service y buenos precios , no presion para negociar.
Response from the owner Replied: Hi William! Thank you for your kind words and positive feedback. We're thrilled to hear that you had a great experience with our customer service and found our prices reasonable. We always strive to provide a pressure-free environment. We appreciate your support!
Google Review
- December 02, 2023
The dealership is beautiful and most of the people are nice. I did feel rushed at certain point.
Response from the owner Replied: Hi Hykeema, thank you for your feedback on our dealership. We're glad you found our facility beautiful and our team mostly nice. We apologize if you felt rushed at any point. Your input is valuable to us and we'll take it into consideration for improvement.
Google Review
- December 01, 2023
Gary kept in touch with as he knew I wanted a G Wagon. When the one came I liked came in we done the deal. Gary and his team are great 👍🏼
Response from the owner Replied: Hi Michael, thank you for your kind words! We're thrilled that Gary and our team were able to help you find the perfect new vehicle. We appreciate your support and look forward to serving you again in the future.
Google Review
- November 29, 2023
Great dealer that will work to get your deal done!
Response from the owner Replied: Thank you, John, for your kind words! We're thrilled to hear that our team was able to help you with your deal. If there's anything else we can do for you, please don't hesitate to reach out.
Google Review
- November 24, 2023
Called parts department, Mary answer the phone really helpful and polite, knew exactly what I needed, best customer service I have had in a long time. thank you, Glenn`s Auto Center.
Response from the owner Replied: Hi Lorenzo, thank you for your kind words! We're glad to hear that Mary provided you with excellent customer service. We pride ourselves on delivering top-notch assistance and we appreciate your feedback. If you need anything else, please don't hesitate to reach out.
Google Review
- November 15, 2023
Easiest deal ever! The 3 hour drive was well worth it. Tito is the man!! Started shopping for a new Gle 53 a few weeks back & Tito made it super easy…Thank you Tito and Evelyn 🤝💯
Response from the owner Replied: Hi JJ! Thank you so much for your kind words and for choosing our dealership. We're thrilled to hear that Tito and Evelyn provided you with a seamless and enjoyable experience. We appreciate your business and look forward to serving you again in the future!
Google Review
- November 12, 2023
I recently visited Keyes Mercedes Benz in Van Nuys with my father-in-law to help him find a new car, and it turned out to be an exceptional experience from start to finish. The staff at Keyes Mercedes Benz were incredibly friendly and welcoming, making us feel right at home.We had the pleasure of...
Response from the owner Replied: Hi Liliana, thank you so much for your kind words and 5-star review! We're thrilled to hear that you had an exceptional experience at Keyes Mercedes-Benz in Van Nuys. We're glad that T and Tito provided you with excellent customer service and helped you find the perfect car. We appreciate your recommendation and look forward to serving you again in the future.
Google Review
- November 08, 2023
Danny Martin was very unpleasant at parts department was extremely rude and difficult to talk to. Avoid this person in parts at any cost to save your experience at this dealership, however other people are nice.
Response from the owner Replied: Hi, thank you for sharing your feedback. We apologize for any unpleasant experience you had with our parts department. We strive to provide exceptional customer service and would like to discuss this with you further, please email our Customer Relations Manager at fernandagarcia@lithia.com. Thank you for bringing this to our attention.
Google Review
- November 05, 2023
Response from the owner Replied: Hi, thank you for the review! We are happy to hear that all went well during your visit and hope to earn 5-stars on your next!
Yelp Review
- November 03, 2023
I don't normally write reviews, but felt a duty to express my warning for future clients. I am absolutely infuriated with the shady dealings I experienced at this Mercedes dealership. I was promised over mileage and disposition fees coverage for my previous Mercedes, and not only did they fail to...
David K. Replied: Aviel, we're sorry to hear about your negative experience at our dealership. We apologize for any misunderstandings and frustrations you encountered. We strive for transparency and customer satisfaction. if you would like to discuss this further, please email our Customer Service Manager at fernandagarcia@lithia.com. Thank you for bringing this to our attention.
Yelp Review
- November 03, 2023
Stay as far away from this dealership as possible. Nothing they say is true. They will lie and cheat to get you in the door and then lie more to you. NEVER EVER WALK IN THERE unless you have a price guaranteed in writing. Going there is a waste of your time.
David K. Replied: Hi Ed, we're sorry to hear about your experience. We strive to provide accurate information and transparency. We appreciate your feedback and will use it to improve our processes. If there's anything specific we can assist you with, please let us know.
Google Review
- October 31, 2023
Milad is experienced sales man.He helped me throughout my purchase.
Response from the owner Replied: Hi Abbas, thank you for your kind words! We're glad to hear that Milad provided you with excellent support during your purchase. If there's anything else we can assist you with, please don't hesitate to reach out. Have a great day!
Google Review
- October 30, 2023
It is a very good idea to remove absolutely anything of value, including removable accessories from the vehicle while having your car serviced here. While majority of staff is friendly and helpful, others are not.
Response from the owner Replied: Hi Dan, thank you for your feedback. We appreciate your kind words about our friendly and helpful staff. We apologize for any inconvenience caused regarding the removal of valuables. Your feedback is valuable to us and we'll work on improving this aspect.
Google Review
- October 30, 2023
This is the worst dealership, very rude obnoxious, aggressive sales people.Gm or any manager does not return your call if you have a concern. None of the females associate or family members or business partners, will go to this dealership due to the aggressive harassment and treatment%100 horrible...
Response from the owner Replied: Hi Elias, we're sorry to hear about your negative experience at our dealership. We strive to provide excellent customer service and we apologize if our sales team fell short. We appreciate your feedback and will address the issues raised to improve our services. If you would like to discuss this further, please email our Customer Relations Manager at fernandagarcia@lithia.com. Thank you.
Google Review
- October 27, 2023
Magnificent attention from Boris and Milad, with a smile and patience they helped me with my purchase.
Response from the owner Replied: Hi Elizabeth, thank you for your kind review! We're glad to hear that Boris and Milad provided you with excellent service. We appreciate your support and hope to assist you again in the future.
Google Review
- October 25, 2023
Response from the owner Replied: Thanks so much for the perfect rating!We appreciate that you chose us and hope to see you again.
Google Review
- October 25, 2023
Response from the owner Replied: Thanks so much for the perfect rating! We appreciate that you chose us and hope to see you again.
Google Review
- October 19, 2023
I don't normally write reviews, but felt a duty to express my warning for future clients. I am absolutely infuriated with the shady dealings I experienced at this Mercedes dealership. I was promised over mileage and disposition fees coverage for my previous Mercedes, and not only did they fail to...
Response from the owner Replied: HI Aviel, We apologize for the negative experience you had at our dealership. We take your feedback seriously and will address your concerns internally. We strive for transparency and customer satisfaction, and we're disappointed to hear that we fell short. Thank you for bringing this to our attention. If you would like to discuss this matter further, please email our Customer Relations Manager at fernandagarcia@lithia.com
Google Review
- October 19, 2023
Response from the owner Replied: Thanks for your feedback, Cristal. We’re sorry we did not live up to expectations. We’d love to know more about what we can do to improve, so please feel free to message us with details.
Google Review
- October 18, 2023
If you don't want to be deceived, don't go near this place. They deceive and are rude to their clients. I have two cars from them, and on the second transaction I was scammed out of $8,000. After all the calls, GM sales almost threw me out of the store. the names of the ‘workers’ are Joe, Charle,...
Response from the owner Replied: Hi Igor, we're sorry to hear about your negative experience. We take these allegations seriously and would like to investigate further. Please email our Customer Relations Manager at fernandagarcia@lithia.com with more details about your transactions so that we can address your concerns appropriately.
Google Review
- October 18, 2023
Absolutely no words.... there needs to be major improvements in service. For a well known luxurious company, the least you would expect is Professional advisors. No one knows how to do anything here, the only decent part of Keyes is their sales team, service team needs an evaluation.
Response from the owner Replied: Hi Lea, thank you for taking the time to share your feedback. We apologize for the experience you had with our service team. We would like the opportunity to learn more about what happened. Please email our Service Manager at BRaden@keyesmercedes.com. We appreciate your time and hope to connect with you.
Yelp Review
- October 18, 2023
I want to share my bad experience and protect other buyers from deception and boorish attitude of the employees of this dealership . When completing the transaction, my son was fraudulently forced to sign documents forcing him to pay an amount much higher than that promised by the seller Joe. his...
David K. Replied: Hi Marina, we apologize for the negative experience you and your son had at our dealership. We take these allegations seriously and will investigate the matter thoroughly. Our team strives to provide excellent service and we regret any inconvenience caused. Please email our Customer Relations Manager at fernandagarcia@lithia.com to discuss this further. Thank you.
Google Review
- October 17, 2023
Edward is a fantastic service advisor. He is very professional and is always willing to help his clients. I am thankful he is my service advisor and would not want to go by anyone else. Thank you for being so kind to your clients. Your professionalism is remarkable.
Response from the owner Replied: Hi Daniela, thank you for your kind words about Edward! We're thrilled to hear that he provided excellent service and professionalism. We appreciate your feedback and look forward to assisting you again in the future.
Google Review
- October 17, 2023
Really appreciate good customer service at this location. I work with Sebastian. He’s the only guy I work with because he knows exactly how to treat customers and he’s the best in the business. Will be coming back again soon.
Response from the owner Replied: Hi SK, thank you so much for your kind words! We're thrilled to hear that you had a great experience with Sebastian. We'll make sure to pass along your feedback to him. We can't wait to welcome you back soon!
Google Review
- October 13, 2023
Keyes has to be the worst Mercedes Dealer to exist. I don't understand how they can afford to employ advisors like Scott. If I'm bringing my car to service because I'm having unsafe conditions, the last thing I need is a nasty attitude like you own the place yourself. No one knows the car better...
Response from the owner Replied: Hi Ani, we apologize for your negative experience with our advisor. We understand the importance of providing exceptional customer service and will address this issue internally. We appreciate your feedback and hope to have the opportunity to make it right in the future.
Google Review
- October 13, 2023
I’ve been to other dealerships but this by far was my BEST experience!! Specifically because of working with Sebastian. He is SO knowledgeable, polite and professional. He answered all of my questions and was really helpful. Request Sebastian!!
Response from the owner Replied: Hi Gabrielle, thank you so much for your fantastic review! We're thrilled that you had such a great experience working with Sebastian. He truly is a knowledgeable, polite, and professional team member. We appreciate your recommendation and hope to see you again soon!
Google Review
- October 12, 2023
We’ve owned Mercedes and have been customers for years. Walked in to look at upgraded models for lease. After asking for assistance in locating the models we’ve been looking for, we were introduced to a representative named Sebastian who provided the most ignorant and careless service we’ve ever...
Response from the owner Replied: Hi Ina, thank you for sharing your experience with us. We're disappointed to hear about the service you received. We value your loyalty and apologize for any inconvenience caused. If you would like to discuss this issue any further, please feel free to email our Service Manager at bradin@keyesmercedes.com. Thank you.
Google Review
- September 30, 2023
09/30/2023 at 2:57 Operator does not know how to transfer a call to the Parts Dept.. She sent me to Service two times and Sales once. The parts dept. has disconnected me three times. I am still trying to get someone now 20 minutes. :-0
Response from the owner Replied: Hi Dale, thank you for bringing this to our attention. We apologize for the inconvenience you experienced while trying to reach our Parts Dept. We'll address this issue with our team and work on improving our call transfer process to ensure a smoother experience for all our customers.
Google Review
- September 30, 2023
Worst customer service on the phoneCalled three times for parts and they hung upThe 4th call they put me on hold and never came back to my call.
Response from the owner Replied: Hi, we're sorry to hear about your experience with our customer service. We understand the frustration caused by dropped calls and long hold times. We apologize for any inconvenience and will make sure to address this issue internally. Please email our Customer Relations Manager at betsadeleon@lithia.com if you would like to discuss this further. Thank you.
Google Review
- September 20, 2023
Warning I will never buy or lease a car from Keyes European again ! The worst customer service ever ! I traded in my car and got a new EQE Mercedes I had to call constantly for two weeks to get the check they owed me for my trade in ! Then I received a notice from the DMV a month later stating...
Response from the owner Replied: Hi Stephen, thank you for sharing your experience. We apologize for the inconvenience and frustration you've faced. We take your feedback seriously and will address these issues internally to ensure better customer service going forward. If you would like to discuss this further, please email our Customer Relations Manager at betsadeleon@lithia.com. Thank you for your time.
Google Review
- September 17, 2023
We were extremely happy with the service provided by David during the purchase of our new car! David made the experience a pleasure, and we felt he was honest and knowledgeable. Thank you David!
Response from the owner Replied: Hi, thank you for your kind words about David! We're thrilled to hear that he provided you with excellent service and made your car purchase a pleasurable experience. We appreciate your feedback and hope you enjoy your new car!
Google Review
- September 17, 2023
I cannot speak highly enough of Ricardo Martinez! As a transportation advisor, he brings an unparalleled wealth of knowledge and expertise that ensures a seamless, efficient, and comfortable experience for his clients. But what truly sets Ricardo apart is his considerate provision of loaner cars. I...
Response from the owner Replied: Thank you for your glowing review of Ricardo! We're thrilled to hear that he provided an exceptional experience and went above and beyond with loaner cars. We appreciate your recommendation and look forward to serving you again in the future!
Yelp Review
- September 15, 2023
I've been going to this location since June 2020. The last several times I have needed service Daniil has been my guy and he goes above and beyond!!!! Each time I call to make an appointment they always ask do I want to keep him as my service tech and the answer will forever be yes!!!
David K. Replied: Hi Ebony! Thank you for your wonderful review. We're thrilled to hear that Daniil has consistently provided exceptional service during your visits. We'll make sure to pass on your kind words to him. We look forward to serving you again soon!
Google Review
- September 15, 2023
I was in the market for a brand new 23 Mercedes S580Did my research and reached out to the internet department since I was on vacation over seas. I chatted with Anastasia and once I came back. I got the car. The whole transaction went very smooth. All trough emails and calls without me ever going to...
Response from the owner Replied: Hi Mike, thank you for sharing your positive experience with our internet department and Anastasia. We're glad to hear that the transaction went smoothly and that the delivery service met your expectations. We appreciate your recommendation and hope you enjoy your new Mercedes S580.
Yelp Review
- September 13, 2023
The entire KEYES European team is truly outstanding and possesses a wealth of experience. Please maintain your exceptional service! l
Yelp Review
- August 31, 2023
I showed up last minute before close. My AMG GT convertible top wasn't working right and Joshua Tecson helped me instantly. He was super informative and let me know what was happening the entire process. I received a great loaner and was on my way in minutes! Such a friendly and helpful member to...
Yelp Review
- August 31, 2023
Service advisor Mike Conover really goes above and beyond. Highly recommend him. He is alway helpful and very pleasant.
David K. Replied: Thank you so much for taking the time to leave such a positive review about our service advisor, Mike Conover. We're thrilled to hear that he always goes above and beyond and is helpful and pleasant. We appreciate your recommendation!
Google Review
- August 31, 2023
Literally the worst dealership I’ve ever seen. They bait and switched the price on a car as I was getting ready to sign the contract. Some manager guy named Charlie comes up and says sorry we cannot sell you this car. I told him I had the documentation showing the agreed upon price. Mind you this...
Response from the owner Replied: Hi Payton, thank you for sharing your experience with us. We apologize for any confusion or inconvenience caused. We're committed to providing transparency and fair pricing to our customers. We would appreciate the opportunity to address your concerns further. Please reach out to our Customer Relations Manager at betsadeleon@lithia.com. Thank you.
Google Review
- August 30, 2023
Work done wasn’t great and very poor communication with customer.
Response from the owner Replied: Hi, I'm sorry to hear about your experience. We strive for excellent work and effective communication. Your feedback is valuable to us and we will work on improving in these areas. Thank you for bringing this to our attention.
Google Review
- August 28, 2023
Such a bad experience, with a sleazy, rude salesman. It’s hard to be considered luxurious when you act so cheap and expect us to buy a car just because we test drove it. I was already more keen on BMW, but now you definitely lost a potential future customer.
Response from the owner Replied: Hi Raphael, we apologize for the negative experience you had with our sales team. We strive to provide a high level of professionalism and customer service, and we're disappointed to hear that we fell short. We appreciate your feedback and will address this issue internally to ensure it doesn't happen again. If you would like to discuss this further or share more information, please email our Sales manager at salhindi@keyesmercedes.com. Thank you.
Google Review
- August 28, 2023
They said I need to prepay to buy a bumper and when I showed up to pick it up , mercedez benz told me I already picked it up when I did not pick it up. I am still missing a bumper . This is the 3rd or 4th mercdez benz dealer that has garbage customer service . #thieves stay away from benz
Response from the owner Replied: Hi Alex, we apologize for the inconvenience you experienced. We take customer service seriously and would like to investigate this further. Please reach out to our Customer Relations Manager at betsadeleon@lithia.com to discuss this further. Thank you for bringing this to our attention.
Google Review
- August 28, 2023
Very poor experience at Keyes European. Have been treated very unprofessionally due to my age and came across many problems with the car I purchased along with staff that helped me out.
Response from the owner Replied: Hi John, thanks for bringing this to our attention. We are so sorry to hear about your experience and we would like the opportunity to learn more about what happened exactly. At your convenience, please email our Service Manager at bradin@keyesmercedes.com. Thank you for your time.
Google Review
- August 18, 2023
Ilan was great in my recent purchase of a Sprinter Van. I have purchased several vans from Ilan and referred many people to Keyes, its always been a 5 star experience and really fair pricing.
Response from the owner Replied: That's awesome to hear! Thank you for sharing your recent experience and for rating us 5 stars. Feel free to stop by if you have any questions or give us a call. Happy driving!
Yelp Review
- August 15, 2023
My husband and I picked up his car today, but we had to wait at least 20 minutes to find someone willing to take our check and give us the car. The salesman was not there, as we had been told, but no one else wanted to help us. It was disconcerting to be treated like that on such a big-ticket...
David K. Replied: Hi Carolyn, thank you for taking the time to share your experience. We apologize for the inconvenience you faced during your visit. We appreciate your feedback and will address this issue with our team to ensure a better customer experience in the future. If you would like to discuss this further, please feel free to email our Sales Manager at salhindi@keyesmercedes.com.
Google Review
- August 13, 2023
I recently leased a Mercedes EQB 300 from keys European in Van Nuys California, The sales person CHRaiSTISNO a.K.A fab I flat out LIED to me. He told me the car I leased had the same derivier assistance capabilities as the Tesla. I did not realized he lied to me until a few days later. Don’t trust...
Response from the owner Replied: Hi Ushkay, thank you for sharing your experience with us. We apologize for any miscommunication regarding the features of the car. We understand the inconvenience you've faced with the charging stations and we will address this matter internally. Please be assured that the security and privacy of our customers are our top priorities. We appreciate your feedback and will use it to improve our services. If you would like to discuss this further, please email our Sales Manager at salhindi@keyesmercedes.com.
Google Review
- August 13, 2023
I recently leased a Mercedes EQB 300 from keys European in Van Nuys California, The sales person CHRaiSTISNO a.K.A fab I flat out LIED to me. He told me the car I leased had the same derivier assistance capabilities as the Tesla. I did not realized he lied to me until a few days later. Don’t trust...
Response from the owner Replied: Thank you for sharing your experience with us. We apologize for any miscommunication regarding the car's features and the inconvenience you've encountered with charging. We take your concerns seriously and will address them internally. We appreciate your feedback and will use it to improve our services.
Yelp Review
- August 11, 2023
I recently decided to make a jump to a luxury brand vehicle, and I chose Keyes to help me find the right vehicle for me. The Keyes team which consisted of Karlo, T, Walter and Charlie were able to provide excellent customer service while having a huge selection of cars. First off, Karlo not only is...
David K. Replied: Hi Rob, Thanks for your honest feedback. We're sorry you had a bad experience. We always strive to ensure our customers feel welcomed and respected. We apologize if we missed the mark. If you'd be willing, we'd like a chance to speak with you directly about your visit. Please email our Sales Manager at salhindi@keyesmercedes.com. Thank you.
Google Review
- August 07, 2023
If I could give zero stars I would. I happen to drive by this dealership last night and I was greeted by Carlo. We spent about an hour test driving cars and we were between two cars. He had great energy and everything was going smoothly as we were discussing numbers. Carlo stated he would attempt to...
Response from the owner Replied: We appreciate your business and feedback. Please know the experience you described is not one we would ever intend for our customers. If you don’t mind, we’d like a chance to speak with you directly.Please feel free to contact our Sales Manager at salhindi@keyesmercedes.com so we can figure out how we can do better.
Google Review
- August 07, 2023
Response from the owner Replied: Thanks for rating us. We’re interested in hearing your feedback. Please contact our General Manager dkohan@keyesmercedes.com to share your concerns.
Google Review
- August 05, 2023
I bought a new Mercedes, traded in my Mercedes, got excellent credit conditions and top class service. I'm going to buy my next Mercedes here. I recommend to everyone.
Response from the owner Replied: Denis, Thank you for sharing your 5-star experience! We really appreciate the positive feedback and will be sharing this with our team. Safe travels!
Google Review
- August 04, 2023
Great customer service will get you approved for without a doubt
Response from the owner Replied: Johnathan,This is great to hear! Thanks for reviewing us and we hope to work with you again. Drive safe!
Yelp Review
- August 03, 2023
Came in with a simple question and left with all questions answered with a brand new car! Kevin M helped me out so much today and I am in love with my car. He was very informative and patient with me today and I learned so much today.
Google Review
- August 02, 2023
Great job at keys Europeon, I toke my G63 they toke care of it quickly thank you Jean and Danial.
Response from the owner Replied: We're so happy to hear you had a great experience. Feel free to reach out if you have any additional questions as we'll be happy to answer them.
Google Review
- August 02, 2023
I recently had a service and I wasn’t very happy I had an issue with a gas tank opening and they just brushed it off and said we can’t do anything about it. Then I found out it was a way to use the tank while unlocking the tankThe service wasn’t bad
Response from the owner Replied: We appreciate the feedback, Kyle, and are very sorry to hear about your experience. If you would like to discuss this further, please feel free to email our Service Manager at bradin@keyesmercedes.com. Thank you for your time.
Google Review
- August 01, 2023
Terrible service department experience in January.Kept my van for 30 days. No sense of urgency. I had to remind them about 30 day lemon law for them to care.Fast forward to mid July. Figured I would let this dealer redeem itself.Well the service tech Jesus must be too busy to want to take care of...
Response from the owner Replied: We apologize for the negative experience you had with our service department. We strive to provide efficient and attentive service to all our customers. Your feedback is valuable to us and we will make sure to address these concerns. If you would like to discuss this further, please email our Service Manager at bradin@keyesmercedes.com. Thank you for bringing this to our attention.
Yelp Review
- July 28, 2023
Milton and Ricardo make coming in for service QUICK, EASY, and convenient! 10/10 best mbenz dealership + customer service
Google Review
- July 27, 2023
My experience at Keyes was amazing. Kevin M is the man. They made the process so easy and delivered my vehicle to me. Overall great experience.
Response from the owner Replied: We really appreciate you taking the time to leave us such a great review, Zane! Please reach out if you have any questions and we look forward to working with you again in the future. Happy driving!
Yelp Review
- July 26, 2023
My first luxury car and the experience has been horrible. They sold me a car that was a lemon and on top of that dented and they thought we weren't going to notice. I had to go in three times within the first month of having my new luxury car. Then they I complained to the manager Sharily he...
David K. Replied: Hi Krystal, we appreciate your interest in our dealership and apologize for how this situation was handled. Please know that we will be sharing your feedback with our team. If you would like to discuss this further, please feel free to email our GSM at salhindi@keyesmercedes.com. Thank you.
Google Review
- July 26, 2023
ZERO STARS -COMPLETE NIGHTMARE!!!An Extremely Disappointing Experience with Mercedes Benz Keyes European and the main customer service line.My experience with the Mercedes Benz dealership and their customer service line has been far from satisfactory, leading me to believe that my dream of owning a...
Google Review
- July 24, 2023
COMPLETE NIGHTMARE!!!An Extremely Disappointing Experience with Mercedes Benz Keyes European and the main customer service line.My experience with the Mercedes Benz dealership and their customer service line has been far from satisfactory, leading me to believe that my dream of owning a brand new...
Yelp Review
- July 24, 2023
Before you buy a car here, try calling the parts department. You will never get a reply.
David K. Replied: Hi Joe, thanks for sharing your feedback. We sincerely apologize for the lack of communication. We'll be sharing this with the team. if you would like to discuss this further, please email our Customer Relations Manager at betsadeleon@lithia.com.
Google Review
- July 22, 2023
You gained a fan for the help with Bunny and creating Bunny's Benz. I may not be able to afford a Benz but I'll be a fan from a distance.
Response from the owner Replied: Thanks so much for the 5-star review!
Yelp Review
- July 21, 2023
My family purchased a new vehicle from Keyes European on June 5, 2023. The Salesperson Karlo is professional and explained all the car's features and provided a reasonable price. However, the dealer did not provide customer service after purchasing the vehicle. I had recently made multiple phone...
David K. Replied: Hi Siyan, Thanks for taking the time to share your experience with us. We would like the opportunity to look into this matter for you. Please email our Sales Manager at bsheldon@keyesmercedes.com. We appreciate your time.
Google Review
- July 20, 2023
Sell man was over charge me about $100 or more my monthly payments.
Response from the owner Replied: Tuansg, Thanks for rating us. We’re interested in your feedback to allow us to better serve you. Please contact our Sales Manager at bsheldon@keyesmercedes.com to share your concerns.
Google Review
- July 19, 2023
Response from the owner Replied: Thank you so much for the 5-star rating!Drive safe and we look forward to working with you again.
Google Review
- July 17, 2023
You should teach your employees not to laugh when your clients having flat tire. SUPER UNPROFESSIONAL
Response from the owner Replied: NAME, Thank you for sharing your concerns. We apologize for how the situation was handled and would like an opportunity to discuss further. Please contact our Service Manager at bradin@keyesmercedes.com. We look forward to working with you to reach an appropriate resolution. Thank you for your business and your feedback.
Google Review
- July 17, 2023
Response from the owner Replied: That's awesome to hear, Maksim! Thank you for sharing your recent experience and for rating us 5 stars. Feel free to stop by if you have any questions or give us a call. Happy driving!
Google Review
- July 13, 2023
We had a great experience here with Joe Lahham. He was extremely helpful and worked fast to get us a good deal.
Response from the owner Replied: Hi Seyran, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. Hope you have an amazing day!
Yelp Review
- July 12, 2023
i have bought several cars from them and now their culture has changed. They will try to screw you any way possible and even change the deal after they agree. Be careful with the digital purchase agreement as they even try to slip some changes in with that. Do not trust them at all
Google Review
- July 08, 2023
I was satisfied with buying my car from this dealership rather than that other Merced Benz dealer in LA.
Response from the owner Replied: We’re so happy to hear you had a good experience and we hope your new ride brings you years of safe and fun travels. Have a great day!
Yelp Review
- July 05, 2023
DO NOT GO HERE!!Their sales team will over promise and under deliver. Boris verbally stated that if I turned my car in that he would use it towards my next lease. Next thing I know I'm getting a bill from Mercedes Financial Services (separate entity apparently) for the returning of the vehicle.I...
David K. Replied: Mikel, We appreciate you taking the time to share your experience and concerns with us. We apologize for any miscommunication; however, the issue regarding your lease is through Mercedes-Benz Financial Services. If you would like to discuss this further, please feel free to contact Sharli Al-Hindi at salhindi@keyesmercedes.com.
Google Review
- June 27, 2023
Response from the owner Replied: Thanks so much for the perfect rating! We appreciate that you chose us and hope to see you again.
Google Review
- June 26, 2023
The dealership put a wrong price on a car. Through TrueCar, a dealership must honor the deal code. I went through the whole process of potential purchase, I have the deal code for the purchase and they refused to honor it. They also never returned my request for a call, most likely knowing this....
Response from the owner Replied: Thank you for your response, Courtney. We understand your frustration and never want any of our customers to have this experience with our dealership. We always aim to provide high-quality communication and we would love to speak with you directly regarding your experience. Please reach out to Sales Manager at bsheldon@keyesmercedes.com. Thank you.
Yelp Review
- June 26, 2023
The dealership put a wrong price on a car. Through TrueCar, a dealership must honor the deal code. I went through the whole process of potential purchase, I have the deal code for the purchase and they refused to honor it. Their mistake and bad business all around.
David K. Replied: Hi, Thank you for sharing your experience with us and we sincerely apologize for the miscommunication and for how this situation was handled. If you would like to discuss this further, please feel free to email our Customer Relations Manager at betsadeleon@lithia.com.
Google Review
- June 24, 2023
Sean Jelvani was very kind respectfully and good at his job. Will the sales manager was also very kind and respectful. And I’m very happy with their services.
Response from the owner Replied: We really appreciate the kind words about our team, Olga! Thank you for your business and we look forward to your next visit with us.
Google Review
- June 24, 2023
I’m never buying a car from anyone EXCEPT for T again!! He is incredible, so strait you the point, and will do everything he can to get you the best deal. Sending my husband strait to T to buy our next car.
Response from the owner Replied: Congrats on your new vehicle, Asia! Do you mind if we shared this on our social media?
Google Review
- June 22, 2023
Sean Jelvani was great finding a car that fit my needs. Courteous, knowledgeable and timely in his approach to sales. Gary was great on the finance side despite his sales manager extracting another $50 a month out of me on close. Oh well, it still IS. a car dealership at the end of the day. Overall...
Response from the owner Replied: Hi Max, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. We look forward to serving you again!
Yelp Review
- June 20, 2023
I've never owned a Mercedes car before, but after experiencing a terrible customer service in LEXUS dealership next door , I was pleasantly surprised at the huge inventory they have in this branch . Excellent customer service, relaxed , no pressure , I end up buying a GLA 250 , and shout out to...
Google Review
- June 19, 2023
If you value your time, then do not come here. Their service and maintenance department is a joke and CONSISTENTLY FAILS TO MEET THEIR OWN STATED COMPLETION TIMES.Dropped off my car at 8AM, they said the car will be ready by 5PM, and they couldn't meet their own deadline.
Response from the owner Replied: Peter, Thanks for your feedback. We're so sorry for your less-than-5-star experience regarding your vehicle's service needs. As we look into what happened, we'd like the opportunity to speak with you directly to address any questions or concerns and to try to turn this around for you. At a time that works best, please email our Service Manager at bradin@keyesmercedes.com. We appreciate your time and patience.
Google Review
- June 19, 2023
My family and I came on Father’s Day and Sean Jelvani, our salesman, was amazing! He took his time with us, answered all our questions, worked hard to get us the price we wanted to fit our budget and even when I jokingly asked for a bow on the car, he did it!Sean is great and made the car buying...
Response from the owner Replied: Thanks so much for the 5-star review! We're so glad you chose to work with us. We're happy to put you into a vehicle that you love! We'll be sure to let our staff know that they did a fantastic job with your purchase! Please drive safely and feel free to reach out if you have any additional questions. We look forward to working with you again in the future.
Yelp Review
- June 17, 2023
Tiko and Jeimy were amazing in assisting me with getting my new car! The whole staff there were so friendly asking how I was or if I needed anything. Tiko really got the job done! jeimy in finance was adorable and knows her stuff! Go see them!
Google Review
- June 15, 2023
They made it so easy for me! As a working person, that counts a lot.
Response from the owner Replied: Soomi, This is great to hear! Thanks for reviewing us and we hope to work with you again. Drive safe!
Google Review
- June 14, 2023
I Came here at Keyes European to shop for a new car and my sales person T helped me purchased my dream car! He made everything possible, loved how he wast fast and made sure that everything was well taken care of and not make things complicated!
Response from the owner Replied: Thanks so much for the great review and congratulations on the new car! We hope it brings you years of safe, happy travel!Please feel free to reach out if you have any additional questions as we'd be happy to answer them.We hope you'll consider working with us again in the future.
Yelp Review
- June 14, 2023
I am writing to express my utmost satisfaction with the exceptional customer service provided by T Nguyen and his partner, Jay, during my recent visit to your dealership. The level of professionalism, expertise, and dedication they displayed throughout the entire car purchasing process was truly...
Yelp Review
- June 14, 2023
I Came here at Keyes European to shop for a new car and my sales person T helped me purchased my dream car! He made everything possible, loved how he wast fast and made sure that everything was well taken care of and not make things complicated!
Yelp Review
- June 13, 2023
I recently purchased a new Mercedes. I had looked into the Lexus, Lincoln and Cadillac. I didn't think I would get the Mercedes but I am so glad I did. I love my car. I am so thankful for my sales person Thanh Nguyen. He listened to my requests and got me a fantastic deal. He follows up to make...
Yelp Review
- June 13, 2023
I'm never buying a car from anyone EXCEPT for T again!! He is incredible, so strait you the point, and will do everything he can to get you the best deal. Sending my husband strait to T to buy our next car.
Google Review
- June 13, 2023
Response from the owner Replied: Thank you so much for the 5-star rating!Drive safe and we look forward to working with you again.
Google Review
- June 12, 2023
Sean Jelvani help us pick our vehicle and went above and beyond to service our purchase car needs.Very knowledgeable and very patient when explaining the car specs and functionalities.I highly recommend visiting this dealership and working with Sean.He will do his work to get you the right car for...
Response from the owner Replied: Thanks so much for the great review and congratulations on the new car! We hope it brings you years of safe, happy travel!Please feel free to reach out if you have any additional questions as we'd be happy to answer them.We hope you'll consider working with us again in the future.
Google Review
- June 12, 2023
Gary and Casey in sales, and Evette and Josh in service are the best!
Response from the owner Replied: We really appreciate the kind words about our team, Brian! Thank you for your business and we look forward to your next visit with us.
Google Review
- June 12, 2023
Sean Jelvani was outstanding. His professionalism and understanding of our needs was superb! The attention to customer care is what made us feel as if we were being taken care of by a friend.
Response from the owner Replied: Thanks so much for the 5-star review! We're so glad you chose to work with us. We're happy to put you into a vehicle that you love! We'll be sure to let our staff know that they did a fantastic job with your purchase! Please drive safely and feel free to reach out if you have any additional questions. We look forward to working with you again in the future.
Google Review
- June 11, 2023
Thank you T for an exceptional job. You kept everything professional and positive with a clear understanding. Thank you for all your help .
Response from the owner Replied: Hi Christina, thank you so much for the review. Have a great day!
Google Review
- June 11, 2023
I was recently in the market for a new car. Mercedes was not originally on my list. I went to Keyes European in Van Nuys. Fortunately I was approached by a salesman named Thanh Nguyen. He is the best. He was patient, knowledgeable and was able to get me the deal I was hoping for. I “love” my...
Response from the owner Replied: Thanks so much for the great review and congratulations on the new car! We hope it brings you years of safe, happy travel!Please feel free to reach out if you have any additional questions as we'd be happy to answer them.We hope you'll consider working with us again in the future.
Google Review
- June 10, 2023
People who work here are very rude and UNPROFESSIONAL. Have no idea what they are talking about or selling .. won’t let us to speak to a manager then they said they don’t have any. Worst experience and not happy with this luxury car that I’m having so many problems with can’t get help can’t talk to...
Response from the owner Replied: We appreciate your business and feedback. Please know the experience you described is not one we would ever intend for our customers. If you don’t mind, we’d like a chance to speak with you directly.Please contact our Customer Relations Manager at betsadeleon@lithia.com. Thank you.
Google Review
- June 08, 2023
Amazing service , Just got a Eqe sedan and Ilan was amazing ,very professional, no games no B.SOut of the 3 dealerships we went to by far got the best deal and no hassle buying
Response from the owner Replied: Congratulations on your new Mercedes-Benz EQE Sedan, Gene! We're thrilled to hear that you had an amazing experience at our dealership with Ilan. Our team at Keyes European is committed to providing professional and hassle-free service to all of our customers, and we're glad you found us to be the best out of the three dealerships you visited. We're also happy to know that you were able to get a great deal on your new vehicle. We look forward to working with you again in the future. Have a great day!
Google Review
- June 06, 2023
Please do not go here. They mislead you during the lease signing , especially if you are a female and alone. Will be editing this review shortly .
Response from the owner Replied: Hi Chrissy, We are so sorry to hear about your experience and we would like the opportunity to learn more about what happened. At your convenience, please email our Sales Manager at bseldon@keyesmercedes.com. Thank you and we hope to hear from you soon.
Google Review
- June 06, 2023
Response from the owner Replied: Thanks for the wonderful rating! We really appreciate it.Safe travels and we look forward to working with you again.
Google Review
- June 05, 2023
Had the chance to visit the local Mercedes dealership recently, and it was an experience well worth the trip. The showroom was immaculately maintained, showcasing the latest models in all their sleek, stylish glory. Their customer service was commendable. The sales team were knowledgeable, patient,...
Response from the owner Replied: Hatin, Thank you for sharing your 5-star experience! We really appreciate the positive feedback and will be sharing this with our team. Safe travels!
Google Review
- June 04, 2023
I took my car to Keys European for my service A maintenance. I was very impressed with the high-tech check in, evaluation of services and approval of service, and option to pay Lithia offers. All the information I needed was there.My service advisor Milton Carias was amazing. He was professional,...
Response from the owner Replied: Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!
Google Review
- June 03, 2023
Response from the owner Replied: Thank you so much for the 5-star rating!Drive safe and we look forward to working with you again.
Google Review
- June 01, 2023
Great service as always!
Response from the owner Replied: Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!
Yelp Review
- June 01, 2023
Josh is a great service advisor. He followed through all his promises and was very time efficient. Had our car back in no time. Thanks josh -randy
Google Review
- June 01, 2023
Response from the owner Replied: Thanks for the high rating, Sebastian! We really appreciate your time.
Google Review
- May 31, 2023
Kirk was caring and kind and knowledgeable ! Thank you
Response from the owner Replied: Hi Ashley, thank you so much for the review. Hope to see you again in the future!
Google Review
- May 30, 2023
Response from the owner Replied: Thanks for the wonderful rating! We really appreciate it.Safe travels and we look forward to working with you again.
Google Review
- May 30, 2023
I’m with “Keyes European” since 2018. The service is amazing. Especially, if your service manager is Donald D. He always helps me with my Mercedes maintenance. Last time, even, I got a courtesy car MB GLB250 for free for the whole day, so I didn’t miss my appointments and business.
Response from the owner Replied: Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!
Google Review
- May 28, 2023
Sean Jelvani and Tigran Tiko helped my dad and I secure this beautiful Eqe!We received the best service at the dealership
Response from the owner Replied: Congrats! Thanks for the review, would you mind if we shared this on our social media?
Google Review
- May 28, 2023
I had a great experience at Keyes European, Mercedes Benz. Excellent service. I highly recommend it.
Response from the owner Replied: Thanks for the kind words! Our service technicians work hard to provide a quality customer experience and we're glad to hear they succeeded. Let us know if there is anything else we can do for you. We hope to see you again soon!
Google Review
- May 28, 2023
So blessed to have found a great deal and people at KEYES Mercedes-Benz !! Sean Jelvani was so professional and made us feel so at ease during our process . We knew what we wanted and he set up a test drive right away. He wasn’t pushy and was super honest with us . Everything went smooth and we left...
Response from the owner Replied: Thanks so much for the great review and congratulations on the new car! We hope it brings you years of safe, happy travel!Please feel free to reach out if you have any additional questions as we'd be happy to answer them.We hope you'll consider working with us again in the future.
Google Review
- May 27, 2023
I was speaking with a salesman to purchase a Sprinter w/12 seats fully loaded, made an appointment for a trade in. I came all the way from the west side Showed him my Sprinter. Had me waiting for an hour, came back to me not even giving me a price on the vehicle I was going to purchase , when I...
Response from the owner Replied: Charles, Thanks for taking the time to share your feedback. We’d appreciate a chance to speak with you directly so we can better understand what went wrong. Please contact our Sales Manager at bsheldon@keyesmercedes.com to discuss at your earliest convenience.
Google Review
- May 27, 2023
5 stars allll the Wayyyy! Jimi the service team, omg 😆 I love you guyssss, if you’re not nice don’t come here ! Because are nothing but niceeee people !
Response from the owner Replied: We really appreciate the kind words about our team! Thank you for your business and we look forward to your next visit with us.
Google Review
- May 26, 2023
I recently had the pleasure of leasing a magnificent CLS 450 2022 from Van Nuys Mercedes, and I cannot express enough gratitude for the exceptional service provided by Sean, the car sales consultant who guided me through the entire process. From start to finish, Sean's expertise, professionalism,...
Response from the owner Replied: Sahil,This is great to hear! Thanks for reviewing us and we hope to work with you again. Drive safe!
Google Review
- May 26, 2023
Response from the owner Replied: Thanks so much for the perfect rating! We appreciate that you chose us and hope to see you again.
Google Review
- May 26, 2023
Response from the owner Replied: Olya, We are sorry to see you didn't have a great experience. We would like to learn more about what happened. At your convenience, please email our Customer Relations Manager at betsadeleon@lithia.com. Thank you for your time.
Google Review
- May 24, 2023
Response from the owner Replied: Thank you so much for the 5-star rating!Drive safe and we look forward to working with you again.
Google Review
- May 24, 2023
Excelente, nice advisor Josh!!
Response from the owner Replied: Thanks so much for the kind words. We will share this with the team!
Google Review
- May 23, 2023
I bought a Mercedes E350 here at this dealership and the finance associate added $5,000+ worth of wheels and rims warranty without my consent and he added that to the finance amount. When I asked him, he admitted it was his fault and agreed to refund the amount but it has been almost 3 months now...
Response from the owner Replied: Thanks for sharing your concerns. Please contact our Sales Manager at bsheldon@keyesmercedes.com to discuss this further.
Google Review
- May 22, 2023
My service manager was a rip Off. Super high pricing.. @ 2 different times bringing my car to keys when it could have been fixed bringing it in once…so the 3rd time I took it to a different dealership.Where this amazing guy by the name of Tino took care of my car. The things that needed to be fixed...
Response from the owner Replied: Rose, Thanks for your feedback. We're so sorry for your less-than-5-star experience and the miscommunication regarding your vehicle's service needs. As we look into what happened, we'd like the opportunity to speak with you directly to get some more details.At a time that works best, please email our Service Manager at bradin@keyesmercedes.com. We appreciate your time.
Google Review
- May 22, 2023
Gary & Casey were very helpful and friendly. Gave me a great deal.
Response from the owner Replied: Thanks so much for the 5-star review! We're so glad you chose to work with us. We're happy to put you into a vehicle that you love! We'll be sure to let our staff know that they did a fantastic job with your purchase! Please drive safely and feel free to reach out if you have any additional questions. We look forward to working with you again in the future.
Google Review
- May 20, 2023
Had a great experience purchasing my GLB! Sean was very polite and went above and beyond, resolving any need swiftly. Thanks so much- I love my new ride!
Response from the owner Replied: Congrats on your new Mercedes-Benz GBL, Melody! We appreciate your review and hope to see you again!
Google Review
- May 18, 2023
Response from the owner Replied: Thanks so much for the perfect rating!We appreciate that you chose us and hope to see you again.
Google Review
- May 17, 2023
Best ServiceBeen a customer for 9 yearsThey really are greatEspecially Edvard
Response from the owner Replied: Thanks so much for the review and for your loyalty to our dealership! We look forward your next visit.
Google Review
- May 16, 2023
Response from the owner Replied: Thanks so much for the perfect rating! We appreciate that you chose us and hope to see you again.
Google Review
- May 16, 2023
Mr T gave the best service, quick and smooth. I want everybody that’s gonna go to Benz Van Nuys to hit him up and close a deal with Mr T. You will not be disappointed !!!
Response from the owner Replied: Thanks for choosing us and we hope you'll consider working with us again.Feel free to reach out if you have any additional questions and we'll be happy to answer them.