Sales agent Danny Batarni helped me lease a 2024 EQE about two weeks ago. After waiting at the dealership for 6 hours, I was able to drive out with the car. And now the car doesn’t charge and no one is willing to help, the service department gave me an appointment for a week from now, on a car that...
Response from the owner Replied: Tina, thank you for sharing your feedback with us. We are sorry to hear about your car-charging troubles and your most recent experience at Keyes European. We strive for excellent customer service to all our customers and would like to hopefully make this situation right. At a time that works best, please contact our Service Manager, Bryan Radin, at bradin@keyesmercedes.com or 747-233-7501. For assistance with the charge card, please contact our Guest Relations Manager at fernandagarcia@lithia.com. Thank you for your time and patience. We look forward to connecting and working toward a resolution.