Review on Google
Review on Yelp
Yelp Review
- October 31, 2022
Absolute worst experience trying to purchase a vehicle. The finance manager will waste your time and he's a jerk! Had my financing arranged before I got there, and he was not too happy about that. Literally all he had to do was provide the bank w the correct numbers and the deal was done. He made...
Review on Cars.com
Cars.com Review
- October 06, 2022
Absolute horrible experience. Go elsewhere you won't regret it. Unbelievable service. Go to Audi Naperville where you'll be respected as a customer. They don't care for business.
Review on Google
Review on Google
Google Review
- March 26, 2022
RUN, DON'T WALK, AWAY FROM THIS PLACE! MY USED VEHICLE PURCHASED DIDN'T EVEN LAST A DAY BEFORE NEEDING TO GO TO THE CORRECT DEALERSHIP FOR FURTHER REPAIRS.It should be illegal for a new car dealership to sell used cars and be able to walk away with a customers money and screw them into a repair...
Review on Google
Google Review
- March 22, 2022
Unfortunately 0 zeros is not an option. The Mercedes service department here has a lack of responsibility. We have had continued trouble with the "defective tire" maintenance light. We bring it in again and again. Just earlier today I brought it in telling them the light has been on for days and...
Response from the owner Replied: Very sorry to hear about your experience. You had a screw in your left front tire which we patched and repaired at no charge. You then went out and hit a pothole blowing out the right front tire. This has nothing to do with us, it is simply road hazard which happens. Tire pressures change with the seasons, looking up your past history with us, we have always handled it at no charge. We understand your frustration with our area roads, but it is pothole season and all of our clients are dealing with it. No reason for you to give us a 1 star review.
Review on Google
Google Review
- January 20, 2022
If you want your MB serviced with epoxy then Napelton is the dealership for you! Broken parts and no reimbursement. Find another dealership, Zeigler in Hoffman Estates picks up! From what I am reading in your protocol, you may want your mechanics to re-read those repair instructions because they...
Response from the owner Replied: Liz, you and Tim have been clients for a very long time. It saddens me, you could not call to resolve this, verses having Ky write your review for you advertising his new place of employment! Cary will be in touch.