Google Review
- April 18, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- April 18, 2019
I have owned 18 new Mercedes vehicles and have never had a more caring service rep than Cindy Johnson. Since I just moved here and will meet other employees I am hopeful her positive attitude permeates throughout the dealership.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our service department. We truly value your feedback, and will share your kind words with service advisor, Cindy Johnson. Our success is a direct result of how well our team works together. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future. Welcome to Orlando!
Google Review
- April 18, 2019
Great Dealer. Brian is 100% always.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 17, 2019
Aaron - Service manager, and Kyle (Finance) were incredible! knowledgeable, friendly and kind.
Google Review
- April 17, 2019
I had the best time at the South Orlando location, i bought my Mercedes from another dealership but the service was undoubtedly better than the salesman that was rushing me to buy a vehicle. The Manager Cindy was literally my guardian angel because i was somewhat hesitant about the purchase because...
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind review with service advisor, Cindy Johnson and the service team. It was truly her pleasure to provide you with truly exceptional service, and to ease your mind regarding your purchase. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future. Congratulations and welcome to the MBSO family!
Google Review
- April 17, 2019
AMAZING customer service. Just purchased a GLA 250 and I can tell you, You are treated like Royalty at this dealership. GENERAL MANAGER, Dominic is personable and greets his customers. Kyle Corbin is an asset to the sales team. Fair pricing and Qaulity vehicles. Only negative was the Used-Car...
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, Kyle Corbin, and General Manager, Dominic Ford. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- April 16, 2019
Dont waste your time at this dealership! First of all, we have always been a Mercedes family but upon my husbands lease end, the sales people we worked with were so dismal and rude we were forced to look elsewhere. Tim in particular was being very condescending and pushy. When we asked for a car...
Response from the owner Replied: Thank you for your feedback. We would like to extend our most sincere apologies regarding your recent experience at our dealership. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- April 16, 2019
Great place to buy a car, great service.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding your experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 16, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- April 16, 2019
Working with Kristine on maintenance follow ups and communication has been great.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our service department. We truly value your feedback, and will share your kind words with service advisor, Kristine Nightingale. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 15, 2019
My experience here was top notch start to finish. Very impressed with customer service, especially Ivan, who took great care of me and made the purchase a true pleasure. Everyone was very kind and helpful. Highly recommend this dealership.
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, Ivan Delgado. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- April 15, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- April 14, 2019
Mercedes Benz always strives on providing world class customer service and today they failed (especially their service clerk Brian). I had a family emergency and missed my service appointment by 30 minutes!!! I called the service department immediately and no one answered. I wanted to give them a...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience at our service department. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Yelp Review
- April 14, 2019
Mercedes Benz always strives on providing world class customer service and today they failed (especially their service clerk Brian). I had a family emergency and missed my service appointment by 30 minutes!!! I called the service department immediately and no one answered. I wanted to give them a...
Google Review
- April 13, 2019
Thank you Hector Perez (sales) once again, you always do a phenomenal job and you definitely have our trust. Never had any issues with the Service and customer care from Mercedes-Benz of south Orlando. Great Place!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with salesman, Hector Perez. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Congratulations on the purchase of your new vehicle!
Google Review
- April 13, 2019
The best and First Mercedes Benz buying experience ever.We were far from home looking for our first Mercedes Benz GLE.After we had a bad experience with other dealerships.We stopped by Mercedes-Benz of South Orlando last March 2019 and met John Sulanothe best sales and leasing consultant.He showed...
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, John Sulano. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- April 12, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- April 12, 2019
We were very pleased with the service plan B. Our car was washed, and vacuumed, and all questions were answered satisfactory.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 11, 2019
Response from the owner Replied: Gracias por la calificacin de 5 estrellas! Apreciamos sinceramente sus comentarios sobre su experiencia en nuestro departamento de servicio. Por favor, hgale saber a nuestro equipo de Mercedes-Benz of South Orlando cmo podemos ayudarlo en el futuro.
Google Review
- April 11, 2019
Our car went in for warantee service. Scheduling the appointment was very easy and updates were sent through the txt message option. I worked directly with Cindy Johnson in service and also Debra Gullivan for the loaner car while they had ours. The loaner car was a 2019 C300. From start to finish,...
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, as it is our goal to provide truly exceptional service. We will be sure to share your kind words with service advisor, Cindy Johnson. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 11, 2019
I was traveling through the area and had warning lights come on my vehicle. Brian got me in first thing Monday morning without a prior appointment and had me out and on my way before lunch time. They even fed me breakfast. Everyone was extremely efficient, knowledgeable and helpful. Thank you!
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to provide you with truly exceptional service. We are thrilled service advisor, Brian Cardin was able to assist you and get you safely back on the road. If you are ever in the Orlando area, please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 11, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- April 10, 2019
From the scheduling of the test drive to meeting Corey, the sales person and RJ, the business manager, all went smooth and beyond expectations. The team at MBSO made my car leasing an experience to enjoy. Needless to say I enjoy the car very much.
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, Corey Toombs, and Finance Manager, RJ. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- April 10, 2019
Excelente Servicio, muy responsables. Excellent Service!
Google Review
- April 09, 2019
I love the honest and professional way Mercedes-Benz of South Orlando do business.
Response from the owner Replied: Thank you for the review! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 09, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- April 08, 2019
WOW what a disappointment. 20% higher costs.A windshield replacement quote is $3,500 while it's $500 less in the other MB dealership in Orlando. Wipers for the windshield are $250 and $180 at the other dealership.The oil change was done sloppy and carelessly
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- April 08, 2019
Took my car in today for an oil change. My car is not in the best of shape , yet, up until today I had zero problems with my transmission or switching gears. But as soon as I drove off the parking lot I immediately noticed the car was NOT switching gears and the check engine light was on. I was...
Response from the owner Replied: Thank you for your feedback. We would like to extend our most sincere apologies regarding your recent experience at our service department. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- April 08, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- April 06, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- April 06, 2019
Cindy and the techs at Mercedes Benz of South Orlando are awesome. The quality of service and support is the best. It is a great dealership with extremely competent and helpful people.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our service department. We truly value your feedback, and will share your kind words with service advisor, Cindy Johnson. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 05, 2019
Service was excellent, really appreciate the honesty thanks
Response from the owner Replied: Thank you for the 5-Star rating! We truly appreciate your feedback regarding your experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 04, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- April 04, 2019
Excellent Place. Great Cars A+
Response from the owner Replied: Thank you for the 5-Star rating! We truly appreciate your feedback regarding your experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 03, 2019
Not my style
Response from the owner Replied: Thank you for your feedback.
Google Review
- April 02, 2019
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- March 31, 2019
My wife is the registered owner of the car we were going to trade. I spoke to Ivan Delgado before I drove all the way from Tampa to Orlando. Mind you - we also have a 3 1/2 year old and a 4 week old infant. I wanted to make a deal before driving all that way. We ultimately didn't come to terms...
Google Review
- March 31, 2019
I recently had to have my soft top replaced under warranty. My service advisor James and head of parts department did a great job getting new roof, keeping me posted on progress. It looks great, Thank you. I also got to meet Derby from sales department, who was very informative. He explained a...
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to provide you with truly exceptional service. Our success is a direct result of how well our team works together. From service advisor, James Edwards to salesman, Derby Phicil, we are thrilled you had a great experience. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 31, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 30, 2019
Left by Lori B.
Great Customer Service!!!
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 30, 2019
Very good ppl
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback.
Google Review
- March 30, 2019
A great vehicle buying experience! Pablo was quick to respond to my messages. He answered all of my questions regarding the vehicle. Helped me get all the paperwork needed for bank financing. Scheduled a test drive, Pablo showed me all of the vehicles features. We both agree at a low no-haggle...
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, Pablo Melendez. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Once again, welcome!
Google Review
- March 29, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 28, 2019
Excellent customer service and very professional!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 27, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 25, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 25, 2019
We were far from home when having a little engine problem on our sprinter RV. Looked up the closest RV dealer and was lucky to find Mercedes-Benz of south Orlando. After calling they said bring it right in they were able to work us in with no appointment replaced a fuel filter and got us on the...
Response from the owner Replied: Thank you for the 5-Star rating! It was truly our pleasure to provide you with truly exceptional service, and to get you safely back on the road. Thank you for the feedback and for the amazing review of your experience. If youre ever in the area, please feel free to let our Mercedes-Benz of South Orlando team know how we can assist you. Safe travels!
Google Review
- March 24, 2019
Stay away, pretentious staff. Manager was a tool. Lost a cash deal over 1k. Acted like they didnt care. Maybe because I was Hispanic. It certainly felt that way. The sales guy really tried but was held back by management. I bought the car elsewhere then a week later sold it. It was trash. A...
Response from the owner Replied: Thank you for your feedback. We would like to extend our most sincere apologies regarding your recent experience at our dealership. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- March 24, 2019
My service Manager - Aaron took amazing care of me and my car. I never have to worry with him and Mercedes of South Orlando. The team of professionals on staff make you feel as if your their only customer!
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind review with service advisor, Aaron Vogel and the service team. It was truly our pleasure to provide you with truly exceptional service during your visit at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 24, 2019
Yesterday, James was my service adviser; it was excellent service. I also remember when Chasity was my service adviser and same thing...both are professionals, highly trained, excellent knowledge of the vehicles, excellent communication skills, and doers. I have been bringing my two cars to this...
Response from the owner Replied: Thank you for the 5-Star rating! We are elated you had such great experiences with both service advisors, James Edwards and Chasity Mathers. We value your feedback, as it is our goal to provide truly exceptional service to our customers. You are a true VIP! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 23, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 22, 2019
This place has improved 100%. I have purchased 2 cars from here and have had the greatest service. They must have revamped the service crew, it used to be awful. Stop by and check them out.
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 21, 2019
The service from this location is unparalleled. Standard VIP is excellent, but think twice about upgrading to Elite, there may be some benefits you wont actually use. Every staff person I encountered was the standard of professionalism from sales, to finance, to the guy who washes cars. Cant say...
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, and for the wonderful review of your experience at our dealership. Please feel free to contact Service Scheduling for a detailed explanation of the VIP Program. Once again, thank you for your feedback and please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 20, 2019
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- March 19, 2019
Just had my car serviced. Brian was awesome, very professional!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, and will share your kind words with service advisor, Brian Cardin. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 19, 2019
The service department is excellent very attentive and friendly especially Cindy!!
Response from the owner Replied: Thank you for the 5-Star rating! It was truly our pleasure to provide you with truly exceptional service. We will be sure to share your kind words with service advisor, Cindy Johnson, and the entire service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 19, 2019
Aaron my service advisor is Fantastic! He was able to get me in for an oil change and a tire replacement the same day. I was in and out in a timely manner.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled our service department was able to provide you with quick and efficient service, to get you back on the road. We will be sure to share your kind words with service advisor, Aaron Vogel. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 18, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 17, 2019
Everything went smooth, outside of my car cleaning. But Cindy was great and the problem was corrected. I will be going back. Thank you to the director of the dealership he was prompt in getting my problem resolved.
Response from the owner Replied: Thank you for your feedback! We would like the opportunity to provide you with an exceptional service experience on your next visit. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 17, 2019
I do not live in Orlando but I visit on a frequent basis. I spent over a year researching a specific model Benz that rarely showed up on lots. I lucked up and found it at MBSO. I reached them immediately, was able to reserve the car for 3 days until I was back in town, and was treated amazing by the...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family - where you are a true VIP! We are thrilled you had such a great experience with salesman, Corey Toombs. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Congratulations!
Google Review
- March 16, 2019
I purchased my fist Mercedes at Mercedes Benz of South Orlando. The customer service was impeccable! I flew from Atlanta to purchase my car with them. I was very pleased with my experience and I will travel from anywhere in the country to do business with them!
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family - where you are a true VIP! We are thrilled you had such a great experience. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Cheers to your first Mercedes-Benz!
Google Review
- March 16, 2019
Very friendly customer service went to pick up my Mercedes and got it washed and they even replaced my steering wheel radio control stickers!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 15, 2019
I do not normally write reviews, BUT Mercedes Benz of South Orlando is THE BEST Mercedes Benz dealership I have had experience with. It's been about a year since I bought my car CPO and everything has been nothing less of amazing. Each time I have done business with them I have been satisfied. When...
Response from the owner Replied: Thank you for the 5-Star rating, and for the amazing review of our dealership from sales to service. We truly value your feedback. You are a true VIP! We will be sure to share your kind words with salesmen, Derby Phicil and Tim Lofton, and also with service advisor, Paul Jones. It was truly our pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 15, 2019
Our service advisor Tony is excellent! Very thorough and professional. A pleasure to work with.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. We are thrilled you had such a great experience at our service department working with service advisor, Tony DiGregorio. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 13, 2019
I had a great experience with the staff and the sales process. Zuhare was top-notch and wish there were more like him. Everyone I interacted with was pleasant and sincerely passionate about cars which made the whole thing that much more enjoyable. I highly recommend and would prefer to purchase my...
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, Zuhare Sa'edi. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Yelp Review
- March 13, 2019
Most expensive Mercedes Benz dealership I have been to. Service prices are almost double from the dealerships in Cali and a 1/3 then dealerships in Orlando. NOT HAPPY!
Google Review
- March 12, 2019
Awesome, they treat us like VIPs had an awesome time watching Captain Marvel With the Mercedes Team!!
Response from the owner Replied: Thank you for the 5-Star rating! It was truly our pleasure to treat you to movie night. Thank you for attending!
Google Review
- March 12, 2019
Thank you Mercedes Benz! We had a great time. Much thanks to Justin!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Thank you for attending our VIP Night at the Movies.
Google Review
- March 12, 2019
We had a great time at the theater! The movie was awesome and were treated like V.I.Ps!
Response from the owner Replied: Thank you for the 5-Star rating! It was truly our pleasure to treat you to a night at the movies. We love our VIP's!
Google Review
- March 12, 2019
Ivan was professional and very knowledgeable. He went above and beyond. We will send our friends and family to deal with Ivan. Thank you
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, Ivan Delgado. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- March 12, 2019
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- March 11, 2019
I did my B Service . I had Eric assigned as my advisor all was great and in time .
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 11, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 11, 2019
Left by Bryan D.
The complete experience, including the sales person Corey Toombs, was excellent.
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, Corey Toombs. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- March 10, 2019
I recently came in for warranty service and the service I received was excellent. The staff continued to update me throughout the process and I found them to be very knowledgeable and professional.
Response from the owner Replied: Thank you for the 5-Star rating, and for taking the time to review your experience at our dealership. We truly value your feedback. It was our pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 10, 2019
I was back for my B service and all was handled nicely. I had Eric as my advisor and he was great.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 10, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 09, 2019
Horrible experience!A rip-off! I tried to use their services to exchange a water pump on my GL450 and they wanted to charge me 5.000$.I went to a mechanical shop specialized in Mercedes and for my surprise they charge me 1.700$.
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience at our service department. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- March 09, 2019
Paul Jones, is the best service adviser ever!!! I had an emergency when he was on vacation and he took the time to take care of my needs. We have a sprinter and a 250 Mercedes-Benz. I don't know what I would do without him. He also changed locations and I followed him with my business.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled service advisor, Paul Jones, was able to provide you with exceptional customer service. He is truly committed to his customers in every way. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Yelp Review
- March 09, 2019
Horrible experience!They wanted to charge 5.000$ to fix my water pump on my GL450...They said that this is the price and they don't make any money of they're customers...The funny thing is that I took my car to a registered shop specialized in Mercedes Benz and for my surprise the cost was 1.700$! I...
Google Review
- March 08, 2019
I have been a customer of Mercedes Benz since 2011 and have always have my service done by them. The last 3 years I have been having my annual service done at Mercedes Benz of South Orlando. I have never regretted going to them. Firstly on arrival they treat you as a VIP and that continues for the...
Response from the owner Replied: Thank you for the 5-Star rating and for leaving our dealership an amazing review of your experience. We will be sure to share your kind words with service advisor, Paul Jones. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 08, 2019
It is always a pleasure to receive service by staff members of Mercedes Benz of South Orlando. My service representative was professional, courteous and very knowledgeable.
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to provide you with truly exceptional service during your visit to our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 08, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 07, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 07, 2019
Hector Perez was absolutely amazing from start to finish! Did everything he could to get me the best deal possible! This is my 2nd time getting a car from MBSO and working with Hector personally. I recommend Hector to anyone who is in the market for a new car. He really went above and beyond. Shout...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, Hector Perez, and Finance Manager, RJ. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Congratulations, you are a true VIP!
Google Review
- March 06, 2019
My visit to mb Millenia to service my 2010 E350 was very professional and courteous especially my service writer James Edwards .He explained what will be done for the service that my car is getting and will get a overall checkout and will receive a printout of finding. All my future services will be...
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future. Thank you for your business!
Google Review
- March 05, 2019
Great place but read the fine print of contract so they don't overcharge. I learned the hard way. Oops.
Response from the owner Replied: Thank you for taking the time to rate our dealership. We truly value your feedback.
Google Review
- March 05, 2019
Excellent Staff and Management., really overall great experience.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 03, 2019
Great customer service provided Kristine and her team!!! They took my car in on a last minute call and had the issue diagnosed and the car fix next day. Thanks once again for keeping my 05 E320 CDI running like top. Best Regards.
Response from the owner Replied: Thank you for the 5-Star rating! We strive to provide our customers with truly exceptional service. We are thrilled we did not disappoint. We will be sure to share your kind words with service advisor, Kristine Nightingale. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 03, 2019
2 thumbs up for Aaron, needed two new tires because there was a nail in them, Aaron got us in with no problem with no wait great guy and he know how to keep a customer
Response from the owner Replied: Thank you for the 5-Star rating! We truly appreciate and value your feedback. It was our pleasure to provide you with truly exceptional service while you were visiting our service department, and your kind words will be shared with service advisor, Aaron Vogel. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 03, 2019
Everything went smooth, outside of my car cleaning. But Cindy was great and the problem was corrected. I will be going back. Thank you to the director of the dealership he was prompt in getting my problem resolved.
Response from the owner Replied: Thank you for your feedback! We would like the opportunity to provide you with an exceptional service experience on your next visit. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 02, 2019
I made an appointment for 10:30 for a dead battery in Sprinter RV. It took 5 hours to get a mechanic to look at it. I complained to the manager and things moved along. Staff was very hospitable and they included a good lunch while we waited. Could have had much better communication!
Response from the owner Replied: Thank you for your feedback regarding your experience at our service department. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- March 02, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 02, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 02, 2019
Highly recommended! Service is very good and the staff are very nice. My service advisor Earl takes time to ensure that I am happy with my car.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding your experience at our service department. We are thrilled service advisor, Earl Koffler and his team were able to efficiently and thoroughly take care of your service needs. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 02, 2019
I am completely dissatisfied with this Mercedes Benz location. Ive never experienced such horrible customer service in the Mercedes Benz in Maitland or even in NJ. Ive had so many issues with this location multiple times. Their lack of communication & unprofessionalism from their receptionist up to...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience with our service department. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Yelp Review
- March 02, 2019
I am completely dissatisfied with this Mercedes Benz location. I've never experienced such horrible customer service in the Mercedes Benz in Maitland or even in NJ. I've had so many issues with this location multiple times. Their lack of communication & unprofessionalism from their receptionist up...
Justin S. Replied: As the Service Department Director I would ask that you allow me to address your concerns with your last visit, please reach out to me directly at 407-367-7124. Richard Suarez Service Director
Google Review
- March 01, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 01, 2019
Response from the owner Replied: Thank you for your feedback!
Google Review
- March 01, 2019
My wife is very particular, we bought a car she drove it home, she then tells me she does like of course I was not in a great mood. I had her call are salesperson, to my surprise he said not a problem we want you to be happy. So we are taking back to find a different Mercedes she does like. Happy...
Response from the owner Replied: Congratulations, and welcome to the Mercedes-Benz of South Orlando family! It was our pleasure to ensure your wife was happy with her vehicle selection. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Yelp Review
- March 01, 2019
Beware services are more expensive than other dealerships!! Worst customer service at any Mercedes dealership I been to. They try to sell you on a VIP experience yet they have no idea what that means. It's stuffy, salespeople are all on computers and don't even bother to look up to help you. The...
Google Review
- March 01, 2019
Excellent service!!! Kristine was thorough, professional, courteous and informative. I definitely made the right choice in this dealership!!! My first Mercedes but definitely not my last!!
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We truly value your feedback, as it is our goal to provide truly exceptional service. We are thrilled you had such a great experience with service advisor, Kristine Nightingale. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 01, 2019
This place treats us like family and we love to have service performed there. First class all the way.
Response from the owner Replied: Thank you for the 5-Star rating! Our VIP's are a special part of our Mercedes-Benz of South Orlando family. It was our pleasure to provide you with first class service. Please let our team know how we can assist you in the future.
Google Review
- February 28, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 27, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 27, 2019
Ive never been to a dealership and had this experience. I pulled up and was immediately greeted by the staff very politely and cordial. After that everything went wrong, I waited for my advisor and as I was waiting a woman came out yelling loudly F$&@ this place and after inquiring with the staff it...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience at our service department. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- February 26, 2019
GOOD PEOPLE, NICE CAR!
Response from the owner Replied: Thank you for taking the time to rate our dealership! We truly value your feedback.
Google Review
- February 26, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 26, 2019
We were stranded in the airport in Orlando with a malfunctioning speed sensor in our MB / RV. We needed a tow to MBSO who promptly diagnosed, repaired and put us back on the road with the part covered under our MB warranty. "No Charge Today" were the sweet words of our new favorite MB dealer. ...
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to provide you with truly exceptional service, and to get you safely back on the road. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 26, 2019
Hector Perez went above and beyond to make the sale happen yesterday. Got an amazing vehicle at a great price.
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, Hector Perez. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- February 26, 2019
We love our service advisor, Paul. Anytime we have a question, hes always available and responds fast. He makes sure that we understand everything and his service is A1. Thanks Paul for being honest, professional, and helpful to us!
Response from the owner Replied: Thank you for the 5-Star rating! Without a doubt, service advisor Paul Jones is a gem here at the dealership. We are thrilled that he continues to provide you with outstanding customer service. Thank you for taking the time to review your experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 25, 2019
Wife created/purchased her glc300 from here and it was a great experience. We loved the service, car washes and my son really loved the food.. We moved and have not found another Mercedes dealer like South Orlando.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you enjoyed your VIP amenities here at the dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you the next time you're in the area. All the best to you and your family!
Google Review
- February 25, 2019
Go see Hector Perez. Class act!!!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, and will share your kind words with salesman, Hector Perez. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 25, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 24, 2019
Excellent from the advisor to the tech. Personal Service at its very best.
Response from the owner Replied: Thank you for the 5-Star rating! We strive to provide each customer with efficient, individualized service. It was our pleasure to achieve that goal. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 23, 2019
This is the worst dealership ever. They were extremely unhelpful did not care one bit about helping their current customers. If you leave your car there for service, it will be left unattended. I left my car there bc I had to get a new key fob and I went to the dealership a few hours later and went...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience at our service department. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- February 23, 2019
Great experience and our sales associate John Sulano did an outstanding job explaining everything to us with the whole process. This is our first Mercedes Benz and we love it. I have been a Ford guy since 1993 and now Im glad I finally listened and made the switch love the car.
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, John Sulano. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Cheers to your new Mercedes-Benz!
Google Review
- February 23, 2019
Great service!!!!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding your experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 23, 2019
Each time I come to this dealership I know I'm in the very best hands. They go above and beyond to ensure that every single one of your needs is taken care of with extraordinary care. I don't think I've ever experienced such attention to detail nor have I ever felt so valued as a customer than when...
Response from the owner Replied: Thank you for your feedback and for leaving our dealership a 5-Star rating! We strive to provide our customers with truly exceptional service and meet their individual needs. Indeed, service advisor, James Edwards is attentive and a true class act. We will be sure to share your kind words with him. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 22, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 22, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 22, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 21, 2019
MBSO is top notch with all services they offer
Response from the owner Replied: Thank you for the 5-Star rating! We strive to provide truly exceptional service, and are thrilled you had such a great experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 21, 2019
Amazing dealership! Highly recommended, they truly make you feel valued as a customer. One of the best associates that I've been working with at the dealerships service department is James Edwards, he is your go-to person! Amazing customer service and he deserves to be recognized for it!!
Response from the owner Replied: Thank you for the 5-Star rating! We cannot thank you enough for this amazing review of your experience with our service department. We will be sure to share your kind words with service advisor, James Edwards and the service team. You are truly a VIP! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 21, 2019
My service advisor Earl is very professional and goes the extra mile to make his customers happy. While appointments are usually 3 to 5 hours I know that my car will be serviced as planned.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our service department. We truly value your feedback, and will share your kind words with service advisor, Earl Koffler. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 19, 2019
Eric williams is an amazing care specialist. Robert Coleman and his team are amazing. Nancy our financial underwriter did wonders for us.
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family - where you are a true VIP! We are thrilled Eric Williams, Robert Coleman and Nancy Carrion provided you with truly exceptional service during your purchase process. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- February 19, 2019
Great service experience at South Orlando location. Aaron was excellent and took care of me like I was family. Will definitely take my C63 back to him for all my service needs.
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind words with service advisor, Aaron Vogel. It was truly our pleasure to provide you with a great service experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 18, 2019
Response from the owner Replied:
Google Review
- February 18, 2019
Great customer service provided Kristine and her team!!! They took my car in on a last minute call and had the issue diagnosed and the car fix next day. Thanks once again for keeping my 05 E320 CDI running like top. Best Regards.
Response from the owner Replied: Thank you for the 5-Star rating! We strive to provide our customers with truly exceptional service. We are thrilled we did not disappoint. We will be sure to share your kind words with service advisor, Kristine Nightingale. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 18, 2019
I've been taking my Mercedes for service there since I bought it two years ago, and even though I didn't buy it from this dealership, they have done a very good job taking care of the various services that my car has needed.
Response from the owner Replied: Thank you for the feedback! We truly appreciate your business. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 17, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 16, 2019
Excellent service.
Response from the owner Replied: Thank you for the 5-Star rating, and for sharing your experience with our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 15, 2019
Viktor always goes above and beyond to make sure we are taken care of. Rest of the team is spot on as well. Great facility, comfortable waiting room, and valet service that will drop you off at work (or bring your car to you). Thank you!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you are enjoying your VIP amenities such as the Complimentary Valet Service. We will be sure to pass on your kinds words to service advisor, Viktor Kazakov. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 15, 2019
They are quoted me $3000 for a service where another Mercedes BENZ dealer did the same work for $1100, and Ive noticed every time I go there for service the prices are outrageous compared to what it should be.
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience at our service department. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- February 14, 2019
I went to this dealership last Wednesday for a scheduled inspection of my headlight. After they took it out and inspected it, My service agent came out and told me it will be covered under warranty. The only problem is they didnt have it in stock and it had to be ordered. So of course, he...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience with our service department. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- February 13, 2019
I have never been treated so good by a dealership before. Me and my fiance came in for our new vehicle, it was already ready for me and they even threw in some extras. Make sure you ask for Justin if you want the best sales/service around.
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, Justin Carrion. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- February 13, 2019
Great fast service! Was able to get an appointment right away and my adviser kept me informed throughout the process.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had a great experience with our Service Scheduling Department, and they were able to get your vehicle into service immediately. It is was our pleasure to provide you with attentive and efficient service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 13, 2019
Great customer service.
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 12, 2019
Nice people and very professional
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 12, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 12, 2019
I can not express enough the Excellent Customer Service I received. From their patience to the wonderful lunch provided was amazing! I recommend this dealership to anyone in the Central Florida Area!
Response from the owner Replied: Thank you for the 5-Star rating! We are pleased to know you are enjoying your VIP amenities while visiting our dealership. Thank you for your feedback, and it was our pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 12, 2019
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Google Review
- February 11, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 11, 2019
yes we just moved in from fort Myers Florida! we own a 2015 350 ml, we don't know anybody in the area we decided to call Mercedes Benz of Orlando we had some general questions and concerns, and needed a friendly advice. we met with Keith at service dept i got it tell u that was the best thing that...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Orlando area! We are elated that your experience with service advisor, Keith Mooty was exceptional. We strive to provide superb customer service and meet the needs of our customers - who are true VIP's! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 11, 2019
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Google Review
- February 11, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 10, 2019
I think reviews are insipid and do not provide an accurate representation of the businesses. A person's personal mood is all you are actually reading. It is a terrible mistake for business owners (much less other consumers) to take much stock in a flawed process. If owners actually took the time to...
Response from the owner Replied: Thank you for your feedback!
Google Review
- February 10, 2019
Worst service. I hate it. Never recommend to any one. Please go to a different dealer
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience at our service department that reflects the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- February 09, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 09, 2019
Loved it.
Google Review
- February 08, 2019
Kimberly Lantigua In-parts always make every experience at Mercedes Benz of South Orlando great! She remembers her customers and asks how you are doing each and every visit. I appreciate her going above and beyond for her customers. She deserves way more than a review! Shes the best!
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind words with Kimberly in the Parts Department. She continues to exemplify the true meaning of customer service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 07, 2019
We have purchased a new 2016 S550 and a 2017 GLS63 AMG from this dealership. The service department has been a complete train wreck. The GLS63 AMG is my wifes car that she drives the kids back and forth to school, which is 12 miles round trip and errands. At 22,000 miles we have already had to have...
Response from the owner Replied: Please know your feedback is important to our dealership. Thank you for taking the time to submit a review. Your concerns have been forwarded to General Manager, Dominic Ford so he can follow up with our Service Department. Our records indicate your vehicle was returned on February 7, 2019, and Dominic Ford would like to know if the vehicle's issues have been resolved. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- February 07, 2019
Came here twice to ready to purchase a c class and they are so rude and unprofessional. They keep trying to sell you a different car.
Response from the owner Replied: Thank you for your feedback. We would like to deeply apologize for your experience with our sales department. We strive for truly exceptional service, and this is not the experience we aim for. Your concerns have been forwarded to our General Sales Manager, Clarence Horne. He would like the opportunity to speak with you regarding your experience, and work towards resolving these issues. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- February 07, 2019
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Google Review
- February 06, 2019
Response from the owner Replied:
Google Review
- February 06, 2019
I took my car in for service. I had issues with the check engine light and sunroof. I made an appointment and thought I'd wait a few hours and drive back home with everything fixed. My service advisor Kristy, told me that there was a little more involved than just swapping out a few parts. the bad...
Response from the owner Replied: Thank you for the 5-Star rating! That's excellent news that our service department was able to help get you back on the road. We are thrilled you had a great experience while visiting our dealership. The next time you're in the area, please let our Mercedes-Benz of South Orlando team know how we can assist you. Safe travels!
Google Review
- February 06, 2019
I got served breakfast and lunch with the kids while waiting. Turkey burgers and salads.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you enjoyed the VIP amenities here at the dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 06, 2019
I will never buy a Mercedes without My salesperson Sal and The Millennia Dealership. This is my 5th Mercedes. This dealership really knows what customer service means. Everyone there is committed to excellence, which plays a big role for me. Thank You Sal, love love my new C300 , and He did the...
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations on your 5th vehicle, and thank you for your continued patronage. You are a true VIP! We are thrilled you and salesman, Sal Labarbera have developed such a loyal and trusting relationship. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- February 05, 2019
Good cars
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Google Review
- February 05, 2019
Kimberly in parts department is amazing! Great service keep up the good work.
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind words with Kimberly in the Parts Department. We are thrilled she was able to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 05, 2019
Good cars
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Yelp Review
- February 05, 2019
From my service adviser (Fernando), to my sales associate (Sal) to Finance Director (Nancy), I never knew what a great experience the lease or purchase of a new car could be...If you've ever considered leasing or purchasing a Mercedes Benz, if you're in the Orlando area, do not go anywhere else but...
Google Review
- February 04, 2019
Incredibly poor at following policys and procedures that have resulted in many major inconvenience. I will never recommend this dealership to anyone, I seriously would hate for anyone to go through the same issues they have put me through,Save yourself the headache and go to the other Orlando...
Response from the owner Replied: Thank you for your feedback. We would like to deeply apologize for your experience at our dealership. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience, and work towards resolving these issues. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- February 04, 2019
Kristine is awesome and one of the best service advisors I've gotten. Very attentive, caring, and informative. The only reason I gave it a 5.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service. We are thrilled you had such a great experience with service advisor, Kristine Nightingale. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 02, 2019
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Google Review
- February 02, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 01, 2019
Eric Williams and his team performed an excellent job on my 2018 S-450 Sedan. From the moment I arrived at the dealership the reception was corteous, fast, on time with great attention to detail. The car was delivered on time and in perfect operating condition.
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! We will share your kind words with service advisor, Eric Williams. It was his pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 31, 2019
The personal who attended me was great and kind, the place very clean and organize and the service was completely excellent.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 31, 2019
MBSO made my experience of purchasing my car an amazing one. From Hector going above and beyond to get our deal approved, to the Finance Director- Nancy working her magic. They truly provided us with exepctional customer service. Looking forward to my future purchases with MBSO! Highly recommend...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, Hector Perez. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- January 31, 2019
The personal who attended me was great and kind, the place very clean and organize and the service was completely excellent.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 31, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 31, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 31, 2019
Mercedes benz of south Orlando, A class service, love it love it.
Response from the owner Replied: Thank you for the 5-Star rating! We strive to provide truly exceptional service, and are elated that you received phenomenal service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 30, 2019
Impressive Mercedes Benz dealership and staff
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our dealership. Thank you for the feedback and please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 30, 2019
Service is excellent... and on time! I made an appointment, MBSO was on time and folks are extremely friendly. Thank you for valuing my time!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. We strive to efficiently complete your service in a timely manner. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 29, 2019
i took my vehicle to be fix the first time and i was told will cost me almost $800 to get it back on the the road . after i got fix it took me 3 weeks to go back there again for the same problem . and i was told after 3 days in the service that will cost be an other 00 to fix it .when i asked why...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience at our service department. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 29, 2019
The service advisors and management here are pure criminals, i brought my 2007 GL 450 for Conductor plate programming, they locked my car now wont start, they called me and basically told me come pick up the car as is without it starting or will send it to storage. Lawsuit coming their way!.
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience with our service department. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 29, 2019
MBSO made my experience of purchasing my car an amazing one. From Hector going above and beyond to get our deal approved, to the Finance Director- Nancy working her magic. They truly provided us with exepctional customer service. Looking forward to my future purchases with MBSO! Highly recommend...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, Hector Perez. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- January 29, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 29, 2019
Left by Steven P.
great service and great atmosphere the staff are very polite and the dealership is first class it makes you feel like a Mercedes owner
Response from the owner Replied: Thank you for the 5-Star rating, and for visiting our dealership. It was our pleasure to provide you with exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 29, 2019
I Love this dealership!!! Glenn, the Service Director, really makes a difference.
Response from the owner Replied: Thank you for the perfect rating, Bryan. We really do appreciate it!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google Review
- January 29, 2019
My experience was beyond belief. Absolutely amazing
Response from the owner Replied: Thank you for the 5-Star rating! We are truly grateful for the wonderful review regarding your experience at our dealership. Providing truly exceptional service is our priority! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 28, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 28, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 28, 2019
I was very pleased with my experience at Mercedes-Benz of South Orlando! Mark Foster was outstanding and I will ask for him next time. Thanks to everyone I came in touch with.
Response from the owner Replied: Thank you so much for the perfect rating, Carylene! We couldn't be happier to know that you enjoyed your experience here at our dealership. Please let us know if we can do anything else for you.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google Review
- January 28, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 26, 2019
Expert service, caters to customers.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 25, 2019
Left by Steven P.
great service and great atmosphere
Google Review
- January 25, 2019
TODAY, IVE BEEN THERE TO PURCHASE OEM RADIATOR RESERVOIR FOR MY CLS AND THE PARTS DEPARTMENT FRESH COUNTER GIRL WAS SO UNPROFESSIONAL AND HAD A EXTREMELY WEIRD ATTITUDE! NOT ONLY SHES GIVING ME EXACT ITEM IN DOUBLE PRICED WE HAD TO DEAL WITH HER FAVORISH SERVICING! DONT BOTHER GOING THERE AND NOT TO...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to the Parts Department Director, Chris Moreo. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 24, 2019
I have had nothing but the BEST experience at this dealership since purchasing my new car!!!
Response from the owner Replied: Our customers are true VIPs! Thank you for the 5-Star rating and for your valuable feedback. Please let our Mercedes-Benz of South Orlando team know how to assist you in the future.
Google Review
- January 24, 2019
Service appointment was truly a VIP experience. From greeting at arrival to the careful detail and explanation provided by Aaron, my service manager, I was made to feel unhurried and had all of my questions answered with careful explanations of available options for maintenance packages. Little...
Response from the owner Replied: Thank you for the 5-Star rating! We truly appreciate and value your feedback. It was our pleasure to provide you with truly exceptional service while you were visiting our service department, and your kind words will be shared with service advisor, Aaron Vogel. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 23, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 22, 2019
Fast, careful and highly professional service. Congrats
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback and appreciate your wonderful review of your experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 22, 2019
Knowledgeable team lead by Robert Coleman. well done sales process. Will recommend to a family or a friend.
Response from the owner Replied: Congratulations and welcome to the Mercedes-Benz of South Orlando family! Thank you for the 5-Star rating. We value your feedback and are truly thrilled you had such an excellent experience with Service Director, Robert Coleman. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- January 22, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 20, 2019
Stepped in and i had to go to greet the greeter. I walked the showroom in 4 minutes. There are less than 10 cars in the showroom, in a Mercedes Benz showroom. Spent 6 minutes in front of the c-300 model, opening the doors, sitting in car, setting the seat, walking around the card, opening the trunk...
Response from the owner Replied: Thank you for your feedback. We would like to deeply apologize for your experience with our sales department. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience, and work towards resolving these issues. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 20, 2019
I have had nothing but the BEST experience at this dealership since purchasing my new car!!!
Response from the owner Replied: Our customers are true VIPs! Thank you for the 5-Star rating and for your valuable feedback. Please let our Mercedes-Benz of South Orlando team know how to assist you in the future.
Google Review
- January 20, 2019
Typical Mercedes Benz dealership. Nothing outstanding.
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 19, 2019
Victor K and Dominic F went out of there way to make my service visit exceptional. I was treated like a VIP. Victor was professional and communicated with me throughout the whole process. I highly recommend MBOSO!Erik
Response from the owner Replied: Our customers are true VIPs! We are thrilled you received truly exceptional service at our service department. We will be sure to pass on your kinds words to service advisor, Viktor Kazakov, and General Manager, Dominic Ford. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 19, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 18, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 18, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 17, 2019
Excellent service from Earl and the service time.. good communication and dealt with at speed and courteously , thank you
Response from the owner Replied: Thank you for the 5-Star rating! This is exactly what we strive for. We are thrilled you had such an excellent experience with Earl Koffler and his service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 17, 2019
I always have a great experience whenever I have a need for anything thanks to my Service Advisor, Paul Jones, he is the ultimate professional and always handles all my issues quickly!
Response from the owner Replied: Thank you for the 5-Star rating! We are extremely elated that service advisor, Paul Jones and service department have continuously provided you with consistent, efficient, and reliable service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 17, 2019
Kimberly is perfect employee she does wonderful job at this part very nice happy girl thank you
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind words with Kimberly and the Parts Department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 17, 2019
Quick efficient, friendly service
Response from the owner Replied: Thank you for the 5-Star rating, and for sharing your experience with our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 17, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 17, 2019
I spoke to the service manager on my most recent visit and it seems like I was just a nuisance and he didnt want to give me any time at all. I go to a Mercedes Benz dealership to have great service but its seems like this particular manager doesnt believe the same. Thank you glen for changing my...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience with our service department. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 17, 2019
I always have a great experience whenever I have a need for anything thanks to my Service Advisor, Paul Jones, he is the ultimate professional and always handles all my issues quickly!
Response from the owner Replied: Thank you for the 5-Star rating! We are extremely elated that service advisor, Paul Jones and service department have continuously provided you with consistent, efficient, and reliable service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 15, 2019
The parts department did awesome job on finding the parts I needed for my car thank you Kimberly From parts department and also Eric Williams from service you guys did an awesome job helping me and make me feel like part of the Mercedes family you guys treated me like a real VIP.
Response from the owner Replied: Thank you for the 5-Star rating! We truly appreciate your feedback. We strive to provide truly exceptional service, and are thrilled the Parts and Service Departments were able to exceed your expectations. You are indeed a VIP and a part of the Mercedes-Benz of South Orlando family. Please let our team know how we can assist you in the future.
Google Review
- January 15, 2019
Excellent service from Earl and the service time.. good communication and dealt with at speed and courteously , thank you
Response from the owner Replied: Thank you for the 5-Star rating! This is exactly what we strive for. We are thrilled you had such an excellent experience with Earl Koffler and his service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 14, 2019
Was in and out very quickly. Easy to find also.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had a quick and efficient visit at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 14, 2019
My first time going to Mercedes in a few years last week I havent had the money recently but I saved up to try and get some things fixed. My service advisor was very friendly but I asked to speak to Glen the manager and after a long time waiting glen came out and completely changed the way I...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience with our service department. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 14, 2019
Kimberly is perfect employee she does wonderful job at this part very nice happy girl thank you
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind words with Kimberly and the Parts Department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 14, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 13, 2019
I usually hate going to Car dealerships, Because of the on going haggling and pressure to purchase, but this time I experienced something a little different I had a great time looking for my dream car, I was able to test drive multiple cars with out any issues. And I must send a big thank you to...
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, Tim Lofton. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Cheers to finding your dream car!
Yelp Review
- January 13, 2019
I am very disappointed with the services every time I've been to this location its been a inconvenience for me they have never tried to accommodate my needs I have given many chances and I am running out of patience
Google Review
- January 12, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 12, 2019
Good
Response from the owner Replied: Thank you for the 5-Star rating! We are delighted you had such a great experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 11, 2019
very nice people that tried you like a king when you visit the dealer, thanks to the salesman Pablo melendez that he treat me with courtesy and help me on everything on my csr.
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! We are elated salesman, Pablo Melendez provided you with truly exceptional service and addressed all of your needs. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 11, 2019
All staff are courteous, efficient, and very Professional!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service. We are thrilled you had such a great experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 10, 2019
TODAY I BEEN THERE TO PURCHASE OEM RADIATOR RESERVOIR FOR MY CLS AND THE PARTS DEPARTMENT FRESH COUNTER GIRL WAS SO UNPROFESSIONAL AND EXTREMELY WEIRD ATTITUDE! NOT ONLY SHES GIVING ME EXACT ITEM IN DOUBLE PRICED WE HAD TO DEAL WITH HER FAVORISH SERVICING! DONT BOTHER GOING THERE AND NOT TO MENTION...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to the Parts Department Director, Chris Moreo. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 09, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 09, 2019
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 07, 2019
My service Adviser Earl was awesome. In general all staff was awesome even the chef at the VIP lounge
Response from the owner Replied: Thank you for the 5-Star rating! We are truly please you enjoyed your experience with service advisor Earl and our service department. Please continue to enjoy your VIP Program perks such as the complimentary Airport Shuttle, and delightful bites from our chef.
Google Review
- January 07, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 06, 2019
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 2-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 05, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 05, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 05, 2019
Thanks to all of you who made my visit so enjoyable. I was traveling and developed a problem. You not only fixed it and had me on the road but took care of me in the process. Thank you
Response from the owner Replied: Thank you for the 5-Star rating! That's excellent news that our service department was able to help get you back on the road. We are thrilled you had a great experience while visiting our dealership. The next time you're in the area, please let our Mercedes-Benz of South Orlando team know how we can assist you. Safe travels!
Google Review
- January 04, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 04, 2019
great and amazing customer service
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 03, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 01, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 31, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 30, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 29, 2018
I had a wonderful experience at Mercedes-Benz of South Orlando (Millenia)!. I came in to service my vehicle and I was greeted right away. I was also interested in looking at a new vehicle and Corey T took great care of me and my family. Although I decided not to purchase that day, I definitely plan...
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! We are elated to hear you received truly exceptional service with both our sales and service departments. Our VIP Program is unlike any other. The VIP Program includes perks such as the complimentary Airport Shuttle, complimentary Mobile Car Wash, and discounts with local vendors. Please let salesman Corey Toombs or any member of our Mercedes-Benz of South Orlando team know how they can assist you in the future.
Google Review
- December 29, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 28, 2018
need new place
Response from the owner Replied: Thank you for your review! We truly value your feedback, as it is our goal to provide truly exceptional service. We have exciting news to share! We have plans in effect to build a larger dealership to accommodate the needs of our customers and the rapid growth in services. More updates to come. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 27, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- December 27, 2018
Google Review
- December 27, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 27, 2018
Turning Orlando in a different direction. VIP service is amazing! Unlimited car wash is till 8 PM is fantastic! And they take car of my car when I'm traveling having a place to park and providing a shuttle to the airport. All personnel are very polite. I was thinking to purchase a second Porsche but...
Response from the owner Replied: Thank you for the 5-Star rating! We cannot thank you enough for this wonderful review of your experience with the VIP Program. We truly value your feedback, as it is our goal to provide truly exceptional service. Please continue to enjoy the VIP Program perks such as the complimentary airport shuttle, exclusive discounts with local vendors, and delightful bites prepared by our chef at the dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 27, 2018
Excellent team work! the best Sales person ever.. Ivan Delgado!! And QA Kauia.. Thanks for the great service.!
Response from the owner Replied: Congratulations and welcome to the Mercedes-Benz of South Orlando family! Thank you for the 5-Star rating. We value your feedback and are truly thrilled you had such an excellent experience with salesman, Ivan Delgado and our sales department. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- December 27, 2018
vehicle being worked on. professional and courteous
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding your experience at our service department. Thank you for your kind remarks, and please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 27, 2018
Great Team and service
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 26, 2018
I have always had a positive experience in all areas of mercedes service.
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 25, 2018
We brought our car in without an appointment( needed my battery replaced). Even though they were very busy we were worked in and only had to wait an hour for the technicians to install our battery. Our service advisor's name was Earl Koffler. He was very helpful and texted us to keep us updated...
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service. We will be sure to share your kind words with service advisor, Earl Koffler and the service department. Welcome to Orlando, and please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 23, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 22, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 20, 2018
Best service and pricing of a Mercedes Benz, will buy my next car there.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future. We look forward to putting you into new Mercedes-Benz!
Google Review
- December 20, 2018
We went in for an oil change for our 2014 C300. It was a total shock to us when the Service Advisor said it would cost over $300.00. You can imagine our dismay! We just moved to Florida from Tennessee. We were paying $85.00 for the same service. The Service Advisor had told us that the reason for...
Response from the owner Replied: Thank you for taking the time to rate and review your experience at our service department. We truly value your feedback. The price quoted was the annual service for your Mercedes-Benz, not just an oil change. This price includes all necessary inspections, replacing all recommended fluids and filters, and also resetting the service indicator. We are competitively priced in the market for factory services. We guarantee that your vehicle had the factory recommended service performed by factory trained and certified technicians, to kept the vehicle maintained the way the factory suggests. Should you have any further concerns, please feel free to contact Service Director, Glenn Sharp at (407)367-2700, Monday through Friday, 9:00am - 4:00pm.
Google Review
- December 19, 2018
My favorite place
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 19, 2018
My service Adviser Earl was awesome. In general all staff was awesome even the chef at the VIP lounge
Response from the owner Replied: Thank you for the 5-Star rating! We are truly please you enjoyed your experience with service advisor Earl and our service department. Please continue to enjoy your VIP Program perks such as the complimentary Airport Shuttle, and delightful bites from our chef.
Google Review
- December 18, 2018
Keith Mooty and his team did an amazing job.
Response from the owner Replied: Thank you for the 5-Star rating! We're so pleased to hear you enjoyed your visit with service advisor Keith Mooty and our service department. We will be sure to share your kind words with Keith. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 17, 2018
We have a amazing experience, like a dream come true. Very professional and kind people work there. My sales person Pablo so friendly, profesional and have the best deal for us, he did an excellent job. We are so happy with our new Mercedes Benz 2019. So in love . You guys did a great job. Thank...
Response from the owner Replied: Congratulations and welcome to the Mercedes-Benz of South Orlando family! Thank you for the 5-Star rating. We value your feedback and are truly thrilled you had such an excellent experience with Pablo and our sales department. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- December 17, 2018
Mercedes-Benz of South Orlando always deliver excellent and very professional service, not only when you need a new car but when you take your car for service. My advisor James Edwards was courteous and professional as I was waiting for my car to be service and when they couldn't finish the service...
Response from the owner Replied: Thank you for the 5-Star rating! We cannot thank you enough for this wonderful review of your experience with our service department. We truly value your feedback, as it is our goal to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 16, 2018
Thank you Tony for making our experience at Mercenaries-Benz of south Orlando great one! Tony is always so helpful and professional. We really appreciate the outstanding first class service we get when we work with him.
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! We will share your kind words with service advisor Tony DiGregorio. It was his pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 14, 2018
Response from the owner Replied: Obrigado pela classificao de 5 estrelas! Ns realmente valorizamos a sua opinio. Estamos entusiasmados por voc ter tido uma tima experincia com nosso departamento de servios. Por favor, deixe nossa equipe Mercedes-Benz de South Orlando saber como podemos ajud-lo no futuro.
Google Review
- December 14, 2018
We saw a metris van on the south orlando mercedes benz web site ,so we made a appointment and went to see the van. The salesman did his job and we made a deal. When it went to the manager he came back and said the price was wrong and our deal was off. Bait and Switch!!!!!! It is still on the web...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience with our sales department. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- December 13, 2018
Left by Lori B.
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 11, 2018
great service and very kind
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 09, 2018
Fantastic and Very Very Satisfied. I was getting extremely tired of other manufactures/dealers and having to be on the receiving end of the challenges they unsuccessfully face with Luxury at scale. Not here. They do not play around, they are respectful, professional, knowledgeable and courteous....
Response from the owner Replied: Thank you for the 5-Star rating! We cannot thank you enough for taking the time to review your experience at our dealership. Please know your feedback is important, as it is our goal to provide truly exceptional service. We are happy to have you a part of the Mercedes-Benz of South Orlando family. Please let our team know how we can assist you in the future.
Google Review
- December 07, 2018
John made my experience here great! Everything went quickly and was so easy. I would definitely recommend this dealership!
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, John Sulano. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- December 07, 2018
I searched for my first luxury car and I found it. The dealership greeted me pleasantly and professionally. I'm happy that I have become family.
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with our dealership. We truly value your opinion. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- December 07, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 07, 2018
Excellent service provided by Jose Pablo Melendez.Picked us up from the airport, before his work shift started.This is what I call it in my book "beyond the call of duty"Although we are previous Mercedez Benz owners, he treatedwith courtesy, and was knowledgable in all areas in the newBenz. Great...
Response from the owner Replied: Thank you for the 5-Star rating! Salesman, Pablo Melendez is a valuable member of our team and is a true example of dedication and commitment to our customers. We are thrilled he was able to provide you with truly exceptional service, and treat you like a true VIP. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 07, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 07, 2018
Always purchase parts here,and I depends whom you get at the parts counter
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Parts Department Manager, Chris Moreo. He would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- December 06, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 05, 2018
I searched for my first luxury car and I found it. The dealership greeted me pleasantly and professionally. I'm happy that I have become family.
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with our dealership. We truly value your opinion. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- December 04, 2018
My first experience with this dealership. I took my vehicle in with electrical issues. I waited for about 3hours. The advisor told me they could not determine the issue before they closed that evening. I agreed to bring it back the next day. I returned the vehicle to them about 9am. I called about...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- December 04, 2018
John made my experience here great! Everything went quickly and was so easy. I would definitely recommend this dealership!
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, John Sulano. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- December 04, 2018
Great selections and friendly staff.
Response from the owner Replied: Thank you for the 5-Star rating! We are delighted you had such a great experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 03, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 03, 2018
Our service representative Nicholas has been awesome! Hes been very helpful, and really has addressed all of our concerns. This was our first time owning a Mercedes, so it was truly interesting to see how much greener the grass really is on the other side. Hes been very upfront and honest, I never...
Response from the owner Replied: Thank you for the 5-Star rating! It was truly our pleasure to provide you with truly exceptional service during your visit at our service department. We will be sure to share your kind words with service advisor, Nicholas Baxter. We value your feedback, and cannot thank you enough for this review. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 02, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 02, 2018
Jhon was amazing ! Got me into a brand new CLA and I love it !
Response from the owner Replied: Congratulations! Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with Finance Manager, Jhon Montoya. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- December 02, 2018
Thank you Dominic For helping me. I appreciate it. You did great job and you have customer for life. I shop this dealership for years and years and they always stand for their customers and deliver what they promise Thank again.
Response from the owner Replied: Thank you for taking the time to review your experience at our dealership. We will strive to resolve your concerns through your continuous conversations with General Manager, Dominic Ford.
Google Review
- December 02, 2018
Terrible experience from start to finish. The service department lied straight to my face, tried to over charge me, damaged my vehicle and lost parts off my car. Ive been waiting for a response since they ordered the lost pieces but now theyre just ignoring me. I would expect this service from pep...
Response from the owner Replied: Please know that your feedback is extremely important to our dealership. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you directly to address your concerns that reflect the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- November 30, 2018
I was very impressed with the service and attentiveness to my car. I will continue to have my cars serviced there.
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, as it is our goal to provide truly exceptional service. We are thrilled to have provided you with service that exceeded your expectations, and earn your future business. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 30, 2018
I purchased my first car here at 22 years old. And I just recently came to upgrade! I wouldnt shop anywhere else for a car. This place always exceeds my expectations! Hector and the sales team made me feel so comfortable with the buying process..I am a single young female and buying a car can be...
Response from the owner Replied: Thank you so much for giving us a perfect star rating, Lauren! Were glad that you had a positive experience at our dealership. Don't hesitate to reach out to us if you have any other automotive needs.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google Review
- November 30, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Yelp Review
- November 30, 2018
do not buy cpo! it is a joke! they do not stand behind it their cpo and weasel out of any and all issues you bring to thei attention after you purchase it! paint warranty is a joke too! do not fall to their bs and promises. charge me hundreds of dollars for a paint warranty which when i took it in...
Google Review
- November 29, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 29, 2018
I have been a customer of MBSO for almost 5 years and they really go above and beyond. Keith M. is a true professional, honest and extremely knowledgeable about every side aspect of my car. The best or nothing!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, and will share your kind words with service advisor Keith Mooty. We cannot thank you enough for being such a loyal customer. Please let out our Mercedes-Benz of South Orlando team know how we can assist you in the future. You are a true VIP!
Google Review
- November 29, 2018
Two vehicle puchases and very easy process.
Response from the owner Replied: Welcome to the Mercedes-Benz of South Orlando family! We are thrilled you found the process of purchasing your vehicles a smooth process. We would appreciate the opportunity to speak with you regarding the 3-Star rating, as it is our goal to provide truly exceptional service. How can we improve to earn 5-Stars in future? Please feel free to contact General Manager, Dominic Ford to express your concerns, Monday through Friday, 9:00am - 5:00pm.
Google Review
- November 28, 2018
always a pleasure to have my vehicle serviced there. And the staff is great
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 27, 2018
Salesman and Financial Manager were extremely helpful in making sure we were taken care of. They were courteous and professional.
Response from the owner Replied: We cannot thank you enough for your feedback, and for the 5-Star rating! We truly value your business. It was our pleasure to provide you with truly exceptional service during your visit to the dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 25, 2018
The wait is just too long. Breakfast is great while I wait.
Response from the owner Replied: Please know that your feedback is important to us, as it is our goal to provide truly exceptional service. Your concerns have been forwarded to Service Manager, Fernando Malta. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 24, 2018
Bought a brand new 2019 g550. Pointed out some concerns with the paint prior to taking delivery. Was assured that the vehicle would be taken care of with no paint work necessary (I would not have taken delivery of the vehicle if i was made aware it needed to be painted). Get jerked around for over a...
Cars.com Review
- November 24, 2018
Bought a brand new 2019 g550. Pointed out some concerns with the paint prior to taking delivery. Was assured that the vehicle would be taken care of with no paint work necessary (I would not have taken delivery of the vehicle if i was made aware it needed to be painted). Get jerked around for over a...
Google Review
- November 24, 2018
very very good services
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Yelp Review
- November 24, 2018
Bought a brand new 2019 g550. Pointed out some concerns with the paint prior to taking delivery. Was assured that the vehicle would be taken care of with no paint work necessary (I would not have taken delivery of the vehicle if i was made aware it needed to be painted). Get jerked around for over a...
Google Review
- November 23, 2018
I had a great experience when I bought my mercedes benz GLA 250. Thank you John Sulano for the great service!
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, John Sulano. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- November 21, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 21, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 20, 2018
The young gentleman at the parts counter was super friendly and very informative on how quick parts would come in. Unfortunately we were passing thru so we didn't get anything we needed and their inventory. But they do mark things up quite a bit. A filter at other locations that is $16 they charge...
Response from the owner Replied: Thank you for taking the time to review your experience at our Parts Department. We truly value your feedback, as it is our way to continue to provide truly exceptional service. There is not an extra charge for VIP. Every customer that purchases a vehicle from our dealership is automatically enrolled into our VIP Program. Once again, thank you for the feedback.
Google Review
- November 18, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 17, 2018
They really go above and beyond at this dealership taking care of you and making things right. I didn't purchase my current Mercedes from MBSO, but have had warranty work done here and they are top notch! If I was in the market for a new Mercedes I would buy from MBSO in a heartbeat! Keep up the...
Response from the owner Replied: Thank you for the 5-Star rating, and for taking the time to share your experience at our service department. It was truly our pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 17, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 15, 2018
Mercedes Benz of South Orlando is Top Notch Bought the car from out of state and the process was smooth and easy Corey kept me up to date every step of the way
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our sales team and the delivery of your new vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- November 15, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 15, 2018
none
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 13, 2018
Always a great pleasure here. Sorry to see service advisors Chris Overmeyer to leave, but family is always first ..
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, and it was our pleasure to provide you with exceptional service. We will truly miss service advisor Chris Overmeyer, but wish him well in his future endeavors. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 13, 2018
Major improvement from last visit. This time i was kept informed of how long service on my vehicle will take place, service rep sent me multiple text and approached me in person to let me know the status, and, at the end ask me to make sure everything was fine before I went home.
Response from the owner Replied: Thank you for taking the time to review your experience at our dealership. We truly value your feedback, and are elated to hear that we have improved in areas that were once a concern from your previous service visits. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 11, 2018
Staff was polite and professional..
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding your experience at our dealership. Thank you for your kind remarks, and please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 10, 2018
Response from the owner Replied: Thank you for taking the time to review your experience at our dealership. We will strive to resolve your concerns through your continuous conversations with General Manager, Dominic Ford.
Google Review
- November 10, 2018
Waste of 40 min driving here. I have a e400 under warranty and was told they only do complimentary washes on vehicles purchased there. I never have issues getting complimentary washes at Mercedes at Maitland. If this is a new policy they should mention thats on the phone when I called prior to...
Response from the owner Replied: We would like to extend our most sincere apologies regarding your recent experience in our service department. Unfortunately, it is not possible to commit to wash the vehicles of every Mercedes-Benz owner in the greater Orlando area. Since we are privately-owned, we concentrate our efforts to washing the vehicles of customers that are being serviced, and customers who purchased from our dealership. Thank you for your feedback as we are always striving to provide truly exceptional service.
Google Review
- November 09, 2018
Thiss by far the worst of worst service department dealership in all Florida I been loyal customers for years and years and I bought a lot of cars from them Now I have mercedes benz S 65 V12 2017 convertible with leaking top been replaced because they screw it last year and shrinking dashboard...
Response from the owner Replied: Thank you for taking the time to review your experience at our dealership. We will strive to resolve your concerns through your continuous conversations with General Manager, Dominic Ford.
Google Review
- November 09, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 08, 2018
Left by Linda W.
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 07, 2018
thank you to Tony in service and Fernando (service Mananger). you truly helped my family in a time of crisis. I will see you guys soon with the C Class. Thank you again. world class. the best or nothing for sure.
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to assist you during your time of need, and provide you with truly exceptional service. Thank you for taking the time to rate our dealership. We truly value your feedback.
Google Review
- November 07, 2018
Professional and welcoming staff, warm and inviting ambiance, excellent service from the front desk and sales staff.
Response from the owner Replied: Thank you for the 5-Star rating, and for taking the time to rate your experience at our dealership. We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 06, 2018
Response from the owner Replied: Thank you for taking the time to rate your experience at our dealership. We truly value your feedback.
Google Review
- November 05, 2018
My husband always drives I benz mercedes and the car was clean thanks
Response from the owner Replied: Thank you for the 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 05, 2018
My experience at Mercedes-Benz of South Orlando has never been anything but above par. This goes for customer service from sales to the service department. I buy a Mercedes not just for vehicle but the absolute best service. No matter where I live, I will always by my car for this dealer.
Response from the owner Replied: We cannot thank you enough for your feedback, and for the 5-Star rating! We truly value your business. It was our pleasure to provide you with truly exceptional service during your visit to the dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 05, 2018
Excilent service. Came after 9 and a salesman. help me find my car. Series was done in a timely manner. This is my 5th Benz from mr Jacuzzi
Response from the owner Replied: Thank you for the 5-Star rating! Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- November 03, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 02, 2018
Earl provided outstanding service! I am very pleased with the work they did, my car is running smooth again!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding your experience with our service department. We will be sure to share your kinds words with service advisor Earl Koffler. It was his pleasure to get you back on the road, running smoothly again. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 02, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- October 31, 2018
The service is good, the food is good, and the staff very nice
Response from the owner Replied: Thank you for the 5-Star rating! We strive to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 31, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- October 30, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- October 30, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- October 29, 2018
I been here a few times for vehicle maintenance and the customer service is fantastic. The service advisor, Mr. Edwards, is very professional and diligent with his job and go the extra mile to help. Overall a good experience.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service. We will be sure to share your kind words with James Edwards and the service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 27, 2018
I was very pleased with every aspect of the service I received on 10/25/18. I took my E350 for a rear tire replacement while visiting Orlando. I was acknowledged promptly upon arrival and Nicholas, my service Rep, explained my options. He was professional and knowledgeable plus keeping me informed...
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service department. We will be sure to share your kind words with service advisor Nick Baxter. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 27, 2018
Mercedes - Benz of South Orlando is the place to go to if you are looking for superior customer service. The sales staff is supported by a dynamic managerial staff that will go out of their way to make a deal happen. When you do go there, find out about their VIP Elite plan. You will be amazed!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback.
Google Review
- October 27, 2018
thank you to Tony in service and Fernando (service Mananger). you truly helped my family in a time of crisis. I will see you guys soon with the C Class. Thank you again. world class. the best or nothing for sure.
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to assist you during your time of need, and provide you with truly exceptional service. Thank you for taking the time to rate our dealership. We truly value your feedback.
Google Review
- October 26, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- October 25, 2018
Pretty Great, they do need to step up their customer food and amenities options. Pool table and pretzels arent cutting it.
Response from the owner Replied: Thank you for your feedback regarding your experience with our dealership. Please feel free to stop by the dealership Monday through Saturday, 7:30am - 2:00pm, to enjoy tasty creations by our chef. We look forward to serving you!
Google Review
- October 25, 2018
It was a great experience to me to be at the Mercedes Benz dealership in Sourh Orlando. The care provided during the selection, the financing dicsussion, the details, and so on make me say that buying a Mercedes Benz in South Orlando should be everybody's dream.
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- October 24, 2018
RJ Was amazing!!!!
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience RJ and the finance department. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- October 24, 2018
Took my vehicles in for maintenance last week and Mr. Jones the service manager as usual went above and beyond. He kept me informed of the process during my scheduled appointments and discussed all my concerns. I got my vehicles back on the day they were promised. Although there is another...
Response from the owner Replied: Thank you for the 5-Star rating! Please know that your feedback is important, as it is our goal to provide truly exceptional service. We value your business, and we will be sure to express your kinds words to Paul Jones and the service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 24, 2018
I was privileged to be able to do some work on there business and if buying a luxury vehicle is half as pleasant as working with them, then you are in for an awesome experiance. These folks are what you would expect from a world class auto company.
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- October 23, 2018
Awesome customer service. Whether it is car buying or maintaining your vehicle, they make the process easy and painless.
Response from the owner Replied: Thank you for the 5-Star rating, and for your valuable feedback regarding our sales and service department. It is our goal to provide truly exceptional service, and are thrilled to have provided you with exemplary service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 22, 2018
Bought a car From Pablo at Mercedes Benz of South Orlando He Really made us feel right at home he searched for a couple of days for the perfect car!! We are so Happy with our purchase .Thanks Pablo :)
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback and are truly thrilled you had such an excellent experience with Pablo and our sales department. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- October 22, 2018
I was very pleased that I was able to bring my car in for service without an appointment and Victor Kazakov, Assistant Service Manager, was introduced to me and quickly resolved and scheduled service to my vehicle. My vehicle needed a new battery and this service along with the 27 Point Inspection...
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. We are thrilled you had such a great experience with our Express Service team. Please feel free to contact our Mercedes-Benz of South Orlando service department if you would like to know more about the Express Service options available.
Google Review
- October 21, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- October 19, 2018
Good service in timely manner as scheduled.
Response from the owner Replied: Thank you for the 4-star rating, Tom. We really appreciate it and please feel free to let us know if you have any feedback you would like to share.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google Review
- October 19, 2018
Keith M. is a true professional and my preferred service manager. Trust is important. The waiting area is comfortable and they go out of their way to show customers that they are important.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, and will share your kind words with Keith Mooty and the service department. Please let out our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 19, 2018
My first experience with this dealership. I took my vehicle in with electrical issues. I waited for about 3hours. The advisor told me they could not determine the issue before they closed that evening. I agreed to bring it back the next day. I returned the vehicle to them about 9am. I called about...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- October 18, 2018
Good service
Response from the owner Replied: Thank you for your feedback.
Google Review
- October 18, 2018
Response from the owner Replied:
Google Review
- October 18, 2018
Response from the owner Replied: Thank you for your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 17, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- October 17, 2018
excellent
Response from the owner Replied: Thank you for the 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 17, 2018
Great place & pleasant staff.. They will keep you informed of the time when waiting for your service.
Response from the owner Replied: Thank you for the 5-Star rating, and for the feedback regarding your experience with our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 17, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- October 17, 2018
Arrived in Orlando on Saturday night the 13th October to find our Mercedes out of Battery. Called Mercedes roadside assistance to get help. Spoke to a pleasant person on the phone that promised I would be contacted within 15 minutes. After half hour I called back. He said somehow my request had...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- October 16, 2018
Great service
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 16, 2018
Only good thing about this place is the sexy salesman
Response from the owner Replied: Thank you for your feedback.
Google Review
- October 16, 2018
The best or nothing
Response from the owner Replied: Thank you for the 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 16, 2018
Amazing service, everyone is always very helpful, from sales to service.Im very pleased with Vip Mercedes. Thankyou for your service always satisfied. Also the shuttle service is great drivers very friendly and helpful.Love this dealership.
Response from the owner Replied: Thank you for the 5-Star rating! We cannot thank you enough for taking the time to submit a review regarding your experience with our sales and service department. We strive to provide truly exceptional service with every visit. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 15, 2018
Ive been coming to MBSO for a while now. Chris Overmyer was my service advisor. Since Chris recently left, Viktor helped me out the last time I came in for service. He is very attentive and professional. I was very pleased with the level of service I received from him, and the staff I dealt with....
Response from the owner Replied: Thank you for the 5-Star rating! Mercedes-Benz of South Orlando will truly miss Chris Overmeyer. He provided customers with exemplary customer service, and we wish him the best on his future endeavors. We are thrilled you had a great experience with Viktor and the service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 14, 2018
The most professional, outstanding and remarkable Service !!
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, as it is our goal to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 13, 2018
Response from the owner Replied:
Google Review
- October 12, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- October 11, 2018
he most professional, outstanding and remarkable Service !!
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, as it is our goal to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 11, 2018
Paul our service advisor is the best!
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, and will share your kind words with Paul. Please let out our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 11, 2018
Good group to work with - no complaints.
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 11, 2018
Pablo Melendez (Sales ) y Enrique fueron muy profecionales en la compra de mi Nuevo E300 2019.
Response from the owner Replied:
Google Review
- October 11, 2018
My Service Advisor, Keith Mooty had a loaner car ready for me when I arrived. The service team did a great job on my B service and Recall work. Keith kept me in the loop and when my car was ready I dropped off the loaner and picked up my car without any hassle or drama. Classy operation, good...
Response from the owner Replied: Thank you for the 5-Star rating! We truly appreciate and value your feedback. It was our pleasure to provide you with truly exceptional service while you were visiting our service department, and your kind words will be shared with service advisor Keith. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 10, 2018
Excellent customer service from start to finish. Thank you James!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with James and our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 09, 2018
A+
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- October 08, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- October 04, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- October 02, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- October 01, 2018
Excellent service. Quick and efficient. Excellent facilities.
Response from the owner Replied: Thank you for the 5-Star rating! We hope to continue to provide you with truly exceptional service with your future visits.
Google Review
- October 01, 2018
Left by Sandra R.
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- October 01, 2018
I love everything there is about the MB dealer at The Millenia! I trust my family driving these reliable and safe cars. Their safety standards and self braking sensors have saved my life a few times. The dealer serves the best and most personal service I have experienced. Their VIP pick up and...
Response from the owner Replied: Thank you for the 5-Star rating! We cannot thank you enough for this amazing review. We genuinely appreciate your business, and will strive to continue to provide you and your family with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- September 30, 2018
Response from the owner Replied: Thank you for taking the time to rate our dealership. We truly value your feedback.
Google Review
- September 29, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- September 29, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- September 29, 2018
Took the vehicle to the dealer due to a Brake Message on dash, Paul Jones took care of my car. keep me inform the whole time, good quality of repair and my car was clean on pick up. Great Service Over all.
Response from the owner Replied: Thank you for your feedback and for leaving our dealership a 5-Star rating! We will be sure to share your kind words with Paul, as it is our goal to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Yelp Review
- September 28, 2018
In around march of 2018 I got my first Mercedes vehicle from MBSO , I really enjoyed picking out my car with the help of Nicholas he gave me very good advice and provided great customer service. I've been to the dealership a couple of times ever since and each time I leave frustrated. The wait time...
Google Review
- September 28, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- September 26, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- September 21, 2018
Excellent service. Quick and efficient. Excellent facilities.
Response from the owner Replied: Thank you for the 5-Star rating! We hope to continue to provide you with truly exceptional service with your future visits.
Cars.com Review
- September 21, 2018
I needed some parts replaced on my 2015 ML3. Service was excellent. Got a loaner car even though service was done in a satisfactory time. They serve you a 2 course breakfast and lunch everyday while you wait. No dealership does that. Employees are always courteous and anxious to please you. I would...
Justin Saavedra Replied: We cannot thank you enough for the 5-Star rating, and for this amazing review of your experience at our dealership. Please know your feedback is important to us, as it is our goal to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future. You are a true VIP!
Google Review
- September 21, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- September 20, 2018
Too bad I cant give 0 star. Horrible service, staff doesnt care about your issues. It took a whole day to change a flat tire. In such small lot, they were unable to locate my vehicle for hours. No loaners available, I had to spend my vacation money using Uber. Stay away from Mercedes, not even...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- September 20, 2018
Excellent experience!! Very customer friendly and detailed. Did exactly as they promised. The dealership is big and have multiple choices. They are very well aware of internet based sales.
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback and are truly thrilled you had such an excellent experience with our sales department. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Yelp Review
- September 20, 2018
Absolutely the worst customer service ever! Anthony is the biggest story teller ever and shame on him for his behavior towards customers/clients. We are getting our lawyer involved as we have been over 2 months without our vehicle, on top of waiting for our vehicle the vehicle has front bumper...
Justin S. Replied: We would like to extend our most sincere apologies regarding your recent experience in our service department. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience. His direct line is (407)367-2741, Monday through Friday, 9:00am - 4:00pm.
Google Review
- September 20, 2018
Very excellent,customer service
Response from the owner Replied: Thank you for the 5-Star review! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- September 19, 2018
had a 7.30 am app they were on point and kept me inform as a time frame when my car would be done excellent customer service
Response from the owner Replied: Thank you for the 5-Star rating! Please know that your feedback is important to our dealership, as it is our goal to provide truly exceptional service. We are thrilled you had such a great experience with our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- September 19, 2018
Great Customer Service, however they are cheating customer on the services of their vehicles. I was told I had a combustion problem with my car and that it needed to be addressed immediately. Not more than a 1/2 hour later they told the female customer next to me the same thing. I paid over 3K...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- September 17, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- September 17, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- September 16, 2018
The Service Advisory Team at my preferred Mercedes-Benz of South Orlando is the BEST! All Team Members are a class act and ROCKSTARS! Thank you!!!
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- September 16, 2018
You have made my heart flutter today! I am now an owner of a Benz. My husband and I came to Mercedes-Benz of South Orlando because I was watching a car on the internet that I thought was in the South Orlando store and with research the car was located in the Sanford store. We were introduced to a...
Response from the owner Replied: We cannot thank you enough for the 5-Star rating, and for this amazing review of your experience at our dealership! Congratulations and welcome to the Mercedes-Benz of South Orlando family, where you are now a VIP! We are truly grateful to be a part of this experience. Thank you for allowing our dedicated team to help you check off another item on your bucket list. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future. Extending well wishes, and magical Mercedes moments and memories with your new vehicle.
Google Review
- September 14, 2018
Very excellent,customer service
Response from the owner Replied: Thank you for the 5-Star review! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- September 14, 2018
Professional service from the moment I dropped off my car for service. Bar none.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your business and your feedback regarding your experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- September 13, 2018
Good fast service
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- September 11, 2018
Staff was friendly and professional, maintenance work done quickly and efficiently. They even added "closed captioning" on the TV per my request to allow those of us with hearing difficulties to enjoy "reading" the TV.
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, as it is our goal to provide truly exceptional service. It was our pleasure to assist you while you were visiting our dealership. We cannot thank you enough for taking the time to write a review regarding your experience with our service department.
Google Review
- September 10, 2018
My first Mercedes and wont be the last one . Thanks to Justin Carrin and the Mercedes of south orlando Team . Great service since I walked in they truly represent the meaning of Costumer Service .
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, Justin Carrion. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- September 09, 2018
Excellent service!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team.
Google Review
- September 09, 2018
Response from the owner Replied: Obrigado por reservar um tempo para avaliar nossa concessionria. Suas preocupaes foram encaminhadas ao nosso Diretor de Relacionamento com o Cliente, Chasity Mathers. Ela gostaria de ter a oportunidade de falar com voc sobre sua experincia. Sua linha direta (407) 367-2715, de segunda a sexta-feira, das 9h s 16h.
Google Review
- September 08, 2018
Ponto de interesse. Vale conhecer.
Response from the owner Replied: Obrigado por reservar um tempo para avaliar nossa concessionria. Suas preocupaes foram encaminhadas ao nosso Diretor de Relacionamento com o Cliente, Chasity Mathers. Ela gostaria de ter a oportunidade de falar com voc sobre sua experincia. Sua linha direta (407) 367-2715, de segunda a sexta-feira, das 9h s 16h.
Google Review
- September 06, 2018
As a VIP customer, I finally took advantage of the airport shuttle service. I arrived at 3am, and the shuttle was ready to take me. I felt very safe and was dropped off as expected. In the meantime, I had servicing done on my car. I was contacted once my plane had landed, told where to meet the...
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Our VIP Program offers a host of exclusive perks and we are thrilled you had such a great experience with our VIP Airport Shuttle Service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- September 06, 2018
RJ and Wayne were fantastic! I have been to many dealers, but never closed the deal, due to no synergy with the sales team. RJ and Wayne really went the extra mile for our company JP Capital Realty to get the right car and even closed down the store with us on a holiday weekend to make things right....
Response from the owner Replied: We cannot thank you enough for this amazing review of your experience with our sales department! Thank you for your feedback, and for leaving our dealership a 5-Star rating. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Welcome to the MBSO family!
Yelp Review
- September 06, 2018
The worst customer service EVER!!!I am currently shopping for a 2018/19 E-class coupe and was initially contacted on Sunday, September 2nd by Mercedes-Benz of South Orlando after submitting a purchase request through the USAA car buying service. I was first contacted by Andrea at Mercedes Orlando,...
Justin S. Replied: Thank you for bringing this matter to our attention, as we always strive for truly exceptional service. Your concerns have been forwarded to BDC Director, Justin Saavedra. He would like the opportunity to speak with you regarding your experience. His direct line is (407)367-2731, Monday through Friday, 9:00am - 4:00pm.
Google Review
- September 06, 2018
Was there for transportation great place to shop if you can effort to foreign car with awesome selections and nice polite sale peoples
Response from the owner Replied: Thank you for the 5-Star rating! We are elated you had such a great experience at our dealership. Thank you for your feedback.
Google Review
- September 05, 2018
Amazing experience. I finally "made it" to a Benz. OMG, and they made me feel so special. It is everything I dreamed of. Even though I am "entry level" the entire team made me feel like I was royalty. What a place, I am thrilled with the experience and I am so happy to have a Benz. Thanks Ivan...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- September 05, 2018
Worst service ever! Took my Mercedes Benz in because I was having issues with the battery. They kept the car two months. Didn't give me a loaner. When I got the car back it was worse. They charged me 2,000.00. Now the doors wouldn't lock or windows go up or radio wouldn't work. I kept...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google Review
- September 05, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- September 05, 2018
Everyone has been great to work with...love their VIP Airport Shuttle...>Taylor has been very helpful getting those booked. Very impressed with the dealership and my first car from them.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding the exclusive perks of the VIP Program. We are thrilled you had such a great experience with our VIP Airport Shuttle Service. We will be sure to pass along your kind compliments to Taylor. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- September 04, 2018
Great Service!!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service.
Google Review
- September 04, 2018
The four seasons of automobiles
Response from the owner Replied: Thank you for the 5-Star rating, and for taking the time to rate our dealership. We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- September 02, 2018
The four seasons of automobiles
Response from the owner Replied: Thank you for the 5-Star rating, and for taking the time to rate our dealership. We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- September 01, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- September 01, 2018
We here at sixt rent a car MCO service mostly all our MB at this location and always receive the best service. Keith is always providing excellent service and is great with status updates on a timely manner. Keep up the great work!
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! Keith will be thrilled to know how pleased you are regarding your experience with our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- August 31, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- August 30, 2018
I was greatly satisfied with the service I received from Mercedes Benz of south Orlando Actually it above my expectations, and I'll definitely take my car back, maybe even but again
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Yelp Review
- August 30, 2018
I am glad this Mercedes-Benz location finally started servicing Mercedes Sprinter vans. Much more convenient for our business as we do not have to drive to Lakeland, Sanford or Melbourne for maintenance. I had a pleasant experience with their Service Center. Jason Fleifel was very friendly,...
Justin S. Replied: Thank you for the 5-Star rating, as we truly value your feedback. We are thrilled you had such a pleasant experience with our service department. We are elated to welcome Sprinter owners, as it is our goal to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- August 29, 2018
Amazing mobile car wash service from Carlos and Yashira Ojeda. Very easy to work with and highly professional.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our VIP Mobile Car Wash service. We will pass on your kinds words to Carlos and Yashira. Please continue to enjoy your VIP exclusive benefits.
Google Review
- August 29, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- August 28, 2018
I showed up as a walk in pretty close to closing time and half expected to be turned away and told to come back the next day, but no this absolutely wonderful team welcomed me in and took care of my needs.
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- August 27, 2018
Thank you Derby and Jhon for getting me in my first Mercedes! I will be back to see you both in 3 years!
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations and welcome to the Mercedes-Benz of South Orlando Family. If you have any questions regarding the vehicle, service or the VIP Program, please do not hesitate to contact us at (407)367-2700.
Google Review
- August 26, 2018
Response from the owner Replied:
Google Review
- August 26, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- August 26, 2018
Demasiado agradecido, SR.Pablo Melendez me atendio de una manera especial que nunca pense podia ocurir en un consecionario de autos, el concesonario espectacular, los almuerzos muy deliciosos , el cocinero es muy bueno, mi nuevo auto ni se diga un sueo pero la manera que hicimos el trato fue muy...
Response from the owner Replied: Gracias por la calificacin de 5 estrellas! No podemos agradecerte lo suficiente por esta increble revisin de tu experiencia en nuestro concesionario. Nuestro servicio excepcional no se detiene despus de la venta del vehculo. Si tiene alguna pregunta sobre el vehculo, el servicio o el programa VIP, no dude en ponerse en contacto con el equipo de Mercedes-Benz of South Orlando al (407) 367-2700. Bienvenido a la familia MBSO, donde eres un verdadero VIP!
Google Review
- August 25, 2018
Google Review
- August 25, 2018
Our sales associate, Jose Diaz, was fantastic! We got the car we wanted at a fair price. We bought a 2018 certified pre-owned Mercedes Benz C-300 with only 9500 miles. Nice car nice deal!
Response from the owner Replied: Thank you for your feedback, and for giving our dealership a 5-Star rating! We are delighted you had such a great experience with Jose Diaz and the sales department. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact the Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- August 24, 2018
I received a loaner auto that had a flat tire, broken tire rim, no windshield wipers fluid, and a broken button that lowered the passenger side head rest. The bright side of this story was Mr. Jamal Soto. He not only answered his telephone calls but he also got right on the problem and kept me...
Response from the owner Replied: Thank you for your feedback, as it is our goal to provide truly exceptional service. We would like to extend our most sincere apologies regarding the condition of your loaner vehicle, but are pleased to know Mr. Soto was able to assist you with the issue. We will pass along your kind words to Mr. Soto, and to General Manager, Dominic Ford. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- August 24, 2018
had a 7.30 am app they were on point and kept me inform as a time frame when my car would be done excellent customer service
Response from the owner Replied: Thank you for the 5-Star rating! Please know that your feedback is important to our dealership, as it is our goal to provide truly exceptional service. We are thrilled you had such a great experience with our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- August 24, 2018
Unparalleled customer service.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback.
Google Review
- August 24, 2018
I received a loaner auto that had a flat tire, broken tire rim, no windshield wipers fluid, and a broken button that lowered the passenger side head rest. The bright side of this story was Mr. Jamal Soto. He not only answered his telephone calls but he also got right on the problem and kept me...
Google Review
- August 23, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Cars.com Review
- August 22, 2018
I bought my wife CLK350 in to have the Telaid system turn off. She called ahead and they told her to bring the car in so they can turn the system off. I have to wait 15 minutes, even already have an appointment. Then the advisor told me that they charge $190 just to plug in the scanner. I asked him...
Jamiko Sapp Replied: We would like to deeply apologize for your experience with our service department. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google Review
- August 22, 2018
Fantastic job by Dominic Ford, Nick Sabatino and the rest of the team. Easy car buying experience. My 4th vehicle from Dominic, highly recommend.
Response from the owner Replied: Thank you for the 5-Star rating! Your amazing review exemplifies our number one goal - truly exceptional service! Thank you for your continued business and for being a part of the Mercedes-Benz of South Orlando family. Please let our team know we can assist you in the future.
Google Review
- August 22, 2018
The staff was very friendly and accommodating. While I was waiting I needed someone to look at my inoperable phone. A ride was arranged by a very helpful and friendly sales person to transport me to a phone store.
Response from the owner Replied: Thank you for the 5-Star rating! We are elated you had such a good experience with our service department. It was truly our pleasure to provide you with a ride on our courtesy shuttle. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- August 20, 2018
Great Service!!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service.
Google Review
- August 20, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- August 20, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google Review
- August 20, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- August 20, 2018
I was told to have my vehicle at the service department by 1am, I go there before 9:3am and did not get my vehicle back till 4:30. I was lied to several time and caught the in a lie about my vehicle being serviced,
Response from the owner Replied: Thank you for your feedback, and we a truly apologize for your experience with our service department. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google Review
- August 17, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- August 16, 2018
My Service Manager Keith Mooty is unequivocally THE BEST adviser I have dealt with. Keith goes above and beyond to provide the most outstanding customer service possible. Keith is exceptionally professional and his courteousness compares to none. I think Keith cares about my car, as much as or even...
Response from the owner Replied: Thank you for the 5-Star rating, and for the amazing review regarding your experience with our service department. It is such a pleasure to hear that Keith continues to provide you with truly exceptional service. We will be sure to express to Keith how pleased you are with his commitment and attention to the care of your vehicle. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- August 16, 2018
Excellent customer service from the sales team. Were patient and understanding of my needs and helped me choose the right car.
Response from the owner Replied: Thank you for the 5-Star rating! We are truly grateful for the wonderful review regarding your experience with our sales department. Providing truly exceptional service is our priority! If you have any questions or concerns regarding your vehicle, service, or the VIP program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- August 16, 2018
Warm welcome when we came to visit the showroom. We asked if we could seat in one of the car we liked and the gentleman was very nice and made us feel at home. Prices seemed fair. Overall very good vibe in this showroom. We loved the fact that we were able to browse in peace but the gentleman could...
Response from the owner Replied: Thank you for taking the time to rate our dealership. We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- August 14, 2018
Response from the owner Replied: Thank you for taking the time to rate our dealership. We truly value your feedback.
Google Review
- August 14, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- August 14, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- August 14, 2018
Response from the owner Replied: Thank you for taking the time to rate our dealership. We truly value your feedback.
Google Review
- August 12, 2018
From the moment you walk in to the moment you leave you don't feel like you are at a car dealership. They do a fantastic job making you feel comfortable with the car buying experience. Kyle, business manager, is ultra professional and a pleasure to work with and an asset to the dealership.
Response from the owner Replied: Thank you for the 5-Star rating! We cannot thank you enough for leaving an amazing review regarding your experience at our dealership. We will be sure to let Kyle know how pleased you were, along with your kind sentiments. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Yelp Review
- August 09, 2018
Long nightmare short: New front brakes put on 40 days before returning with violent shaking of steering wheel: Service tech had car 2.5 days tells me its the back brakes. I inform him I will have my mechanic change the breaks and see if that works: Drive the car 12 miles to my office, my mechanic...
Justin S. Replied: We would like to deeply apologize for your experience with our service department. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience. His direct line is (407)367-2741, Monday through Friday, 9:00am - 4:00pm.
Google Review
- August 08, 2018
Service is great!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team.
Google Review
- August 08, 2018
I had a 2016 c300 and trade on 2017 c300 convertible sold as new. But its the forth time that I have to come back to fiz issue on this car. Poor and unprofessional the guy that take care of. I still waiting the call me to fix the guide line cover. Told me 6 days but pass by two weeks and nothing....
Response from the owner Replied: Thank you for your feedback, and we would like to deeply apologize for your experience with our service department. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience, and work towards resolving these issues. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google Review
- August 07, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- August 07, 2018
We were visiting the area and needed a service. We we're able to schedule an appointment with ease and within 48 hrs. We we're treated very well by our Service Advisor Eric. The complimentary meal was excellent. Great experience and we will visit again.
Response from the owner Replied: Thank you for the 5-Star rating! We are so happy you chose to service your vehicle with our dealership while you were visiting the area. Eric will be delighted to know you were extremely pleased with your recent service. We cannot thank you enough for the amazing review. Safe travels!
Google Review
- August 07, 2018
The entire team at Mercedes-Benz of South Orlando treated my wife and I incredible. Sal is amazing, Honest and extremely knowledgeable about every side aspect of the Vehicle and the buying process. I would highly recommend Mercedes-Benz of South Orlando to anyone in the Market for a new car. Thank...
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! We are thrilled you had such a great experience with Sal. We hope to provide you with truly exceptional service with your future visits. If you have any questions or concerns regarding the vehicle, service or the VIP program, please do not hesitate to contact the Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- August 06, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- August 06, 2018
Service department does not listen. Long hold times. Long waits for service appointments.
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google Review
- August 06, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- August 05, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- August 05, 2018
I would like to thank Jose Dias for being so kind, professional, Knowledgeable and helped me with the right car . I always felt very confortable , I really felt like I was at home. . As well to thanks John Montoya for explaining me all about my lease, VIP card and benefits, very proffesional. It was...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience, and please be advised that our exceptional service does not stop after the sale of the vehicle. Please let our Mercedes-Benz of South Orlando team know if you have any questions or concerns regarding the vehicle, service, or the VIP program.
Google Review
- August 05, 2018
Beautiful
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback.
Google Review
- August 04, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- August 03, 2018
Awful service Couldnt give a ride across the Millenia Mall, basically were ignored when we asked. When we asked for a loaner; Comment from a manager people abuse the system Terrible; never experienced this type of service in a high end car dealer.
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google Review
- August 03, 2018
I took my Mercedes for a 40k review and they did the job greatly as always.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, and are thrilled you had such a great experience with our service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- August 03, 2018
Long nightmare short: New front brakes put on 40 days before returning with violent shaking of steering wheel: Service tech had car 2.5 days tells me its the back brakes. I inform him I will have my mechanic change the breaks and see if that works: Drive the car 12 miles to my office, my mechanic...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google Review
- August 02, 2018
purchest my merc at this location....the service and perks are out of this world....as long as own a merc it will always be from this dealership....i give them 2 thumbs up...and a high five....
Response from the owner Replied: Thank you for the 5-Star rating! Being a VIP customer you will experience unlimited perks such as our VIP Mobile Car Wash and VIP Airport Shuttle Service. We cannot thank you enough for this amazing review. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- August 02, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- August 01, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4pm.
Google Review
- August 01, 2018
Left by Ronaldo C.
Mercedes of South Orlando exceeds expectations of any demanding customer. Every time I visit the showroom there is something new and exciting. The Sevice Department advisors are very friendly. Chris Overmeyer was my advisor. He is extremely customer service oriented. Employees must have received...
Response from the owner Replied: Thank you for the perfect rating, Ronaldo! We really do appreciate it, and encourage you to call us or stop by for a visit if you need any assistance. Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google Review
- August 01, 2018
Well, after multiple phone calls, email messages and over 9 minutes of listening to a ringing phone after asking for a sales manager, Im rethinking the earlier positive review I left. What people do after the sale is the important part and these guys have not followed through.I have now spent 30...
Response from the owner Replied: Ms. Laughlin, we would like to extend our most sincere apologies regarding your recent experience. Upon reviewing the information for your "We Owe" with your salesman and the sales manager, your order has been processed and awaiting delivery. Thank you for your patience, and once again we apologize you had to experience a delay in receiving your item. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4pm.
Google Review
- July 30, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- July 29, 2018
Very nice cars.
Response from the owner Replied: Thank you for the 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- July 28, 2018
This is my third luxury car, first with Mercedes (other two at BMW) When they say VIP, they truly treat you like VIP. Great deals and will work with you. The extra perks dont hurt either.
Response from the owner Replied: Mr. Moore, thank you for the 5-Star rating! Our exceptional service does not stop after the sale of a vehicle. If you have any questions or concerns regarding the vehicle or service, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Welcome to the family of VIP's!
Google Review
- July 28, 2018
Excellency all over !!!
Response from the owner Replied: Thank you for the 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- July 27, 2018
Outstanding service. Honest. Fair. Competitive. Thorough. The staff is out of this world!: Mr. Crawford, Drake, Lynn and everyone else. Go here for your service on your MB.
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- July 27, 2018
Google Review
- July 26, 2018
Dealer told vehicle was ready and for me to come close deal on sprinter van . Flew from CT and Uber to dealership waited two hours while my wife wait ed in CT ready in ct bank to wire funds , then dealer said Vehicle isin Texas on truck. Booked flight back home . $ 1000 travel costs plus time....
Response from the owner Replied: Mr. Bertz, thank you for taking the time to write a review regarding your experience at our dealership. After reviewing the recorded phone calls, you stated that you were traveling to Florida for other business reasons. Unfortunately, due to inclement weather in California, the delivery of the vehicle was delayed. We would be more than happy to contact you once the vehicle has arrived. Should you need further assistance, please feel free to contact BDC Director, Justin Saavedra at (407)367-2731 or jsaavedra@mbso.com
Google Review
- July 25, 2018
Excellent Service and Outstanding Eric in the service department went out of his ways to make me feel like a VIP just as Dominic the general manager he was so professional and so helpful with my carI am defenetly getting another car from MB of South Orlando they make you feel as a VIPThank you for...
Response from the owner Replied: Mr. Davis, thank you for the 5-Star rating and for taking the time to leave us feedback regarding your experience at our service department. We will share your kind words with Eric and Dominic, as it was their pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- July 25, 2018
Exceptional service from the Service Dept. Nice to see and experience such a professional organization in that area.
Response from the owner Replied: Thank you for the 5-Star rating Mr. Crawford-Welch! We cannot thank you enough for your feedback and for the positive review of your experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Yelp Review
- July 25, 2018
We purchase GLC300 at this location the sales person was ok but as for prepping the car we purchased .....They suck I love Mercedes and talked my wife in to purchasing the GLC I still have not heard the end to this place the car was filthy they rush us out with out checking to make sure of...
Justin S. Replied: We would like to deeply apologize for your experience at our dealership. Thank you for your feedback, as it is our goal to provide truly exceptional service. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google Review
- July 21, 2018
Left by Carl K.
I had my Mercedes Benz ML 400 serviced at this dealership. Chris Overmeyer was my service rep. and he was very helpful and took care of every concern I had with my vehicle. I have put 3500 miles on it since I had my service done and it has run perfectly. This is the best Mercedes dealership I have...
Response from the owner Replied: Mr. Kemp, thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- July 21, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- July 20, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- July 18, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- July 17, 2018
Left by Agustin E.
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- July 17, 2018
Nice people, efficient service. Service work was as expected, expensive.
Response from the owner Replied: Thank you for your feedback. We are pleased you had such a great experience with our service team.
Google Review
- July 16, 2018
Customer service is impeccable!!!
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, and cannot thank you enough for taking the time to leave us such an amazing review.
Google Review
- July 16, 2018
Service is always at a 100% and I am very pleased. Thank you for your attention to detail and always following up and making sure everything was verified.
Response from the owner Replied: Thank you for your feedback, and for leaving us a 5-Star rating! We hope to provide you truly exceptional service with your future visits.
Google Review
- July 16, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- July 16, 2018
Great service and staff.
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback as it is our goal to provide truly exceptional service.
Google Review
- July 13, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- July 13, 2018
Came in for an unscheduled service on our 2017 GLC300. The service staff was very professional and Christopher Overmeyer Service was great!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. We will be sure to let service advisor Christopher Overmeyer know how pleased you are. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- July 11, 2018
This is the worse , every time i drop of my car and they have to bring me to work is a nightmare they can never pick me up on time always making me late to places , or when i go drop off my car i have to wait like 30 min before someone cames help me . Horrible worse service ever
Response from the owner Replied: We would like to extend our most sincere apologies regarding your recent experience with our service deapartment. Thank you for bringing this matter to our attention, as exceptional customer service is our mission. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google Review
- July 10, 2018
On two separate occasions had family willing to pay cash: once for a new s-class and once for a new e_class. Walked in the dealership and our business was just not worth any of the salesmen's time. No one greeted us and after walking around for 30+ minutes we had to ask for assistance. Will never...
Response from the owner Replied: We would like to deeply apologize for your experience at our dealership. Thank you for the feedback as your opinion matters. We strive to provide exceptional service and we are disappointed to hear that your experience fell below our standards. Your concerns will be forwarded to our Customer Relations Director, Chasity Mathers, as she would like the opportunity speak with you regarding this matter. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google Review
- July 10, 2018
Small inventory, nice salesmen but price are super high compared to the market.
Response from the owner Replied: Thank you for taking the time to give us feedback rega