Google+ Review
- August 12, 2018
From the moment you walk in to the moment you leave you don't feel like you are at a car dealership. They do a fantastic job making you feel comfortable with the car buying experience. Kyle, business manager, is ultra professional and a pleasure to work with and an asset to the dealership.
Google+ Review
- August 08, 2018
Service is great!
Google+ Review
- August 08, 2018
I had a 2016 c300 and trade on 2017 c300 convertible sold as new. But its the forth time that I have to come back to fiz issue on this car. Poor and unprofessional the guy that take care of. I still waiting the call me to fix the guide line cover. Told me 6 days but pass by two weeks and nothing....
Google+ Review
- August 07, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 07, 2018
We were visiting the area and needed a service. We we're able to schedule an appointment with ease and within 48 hrs. We we're treated very well by our Service Advisor Eric. The complimentary meal was excellent. Great experience and we will visit again.
Response from the owner Replied: Thank you for the 5-Star rating! We are so happy you chose to service your vehicle with our dealership while you were visiting the area. Eric will be delighted to know you were extremely pleased with your recent service. We cannot thank you enough for the amazing review. Safe travels!
Google+ Review
- August 07, 2018
The entire team at Mercedes-Benz of South Orlando treated my wife and I incredible. Sal is amazing, Honest and extremely knowledgeable about every side aspect of the Vehicle and the buying process. I would highly recommend Mercedes-Benz of South Orlando to anyone in the Market for a new car. Thank...
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! We are thrilled you had such a great experience with Sal. We hope to provide you with truly exceptional service with your future visits. If you have any questions or concerns regarding the vehicle, service or the VIP program, please do not hesitate to contact the Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- August 06, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 06, 2018
Service department does not listen. Long hold times. Long waits for service appointments.
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- August 06, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 05, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 05, 2018
I would like to thank Jose Dias for being so kind, professional, Knowledgeable and helped me with the right car . I always felt very confortable , I really felt like I was at home. . As well to thanks John Montoya for explaining me all about my lease, VIP card and benefits, very proffesional. It was...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience, and please be advised that our exceptional service does not stop after the sale of the vehicle. Please let our Mercedes-Benz of South Orlando team know if you have any questions or concerns regarding the vehicle, service, or the VIP program.
Google+ Review
- August 04, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 03, 2018
Awful service Couldnt give a ride across the Millenia Mall, basically were ignored when we asked. When we asked for a loaner; Comment from a manager people abuse the system Terrible; never experienced this type of service in a high end car dealer.
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- August 03, 2018
I took my Mercedes for a 40k review and they did the job greatly as always.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, and are thrilled you had such a great experience with our service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- August 03, 2018
Long nightmare short: New front brakes put on 40 days before returning with violent shaking of steering wheel: Service tech had car 2.5 days tells me its the back brakes. I inform him I will have my mechanic change the breaks and see if that works: Drive the car 12 miles to my office, my mechanic...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- August 02, 2018
purchest my merc at this location....the service and perks are out of this world....as long as own a merc it will always be from this dealership....i give them 2 thumbs up...and a high five....
Response from the owner Replied: Thank you for the 5-Star rating! Being a VIP customer you will experience unlimited perks such as our VIP Mobile Car Wash and VIP Airport Shuttle Service. We cannot thank you enough for this amazing review. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- August 02, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 01, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4pm.
Google+ Review
- August 01, 2018
Left by Ronaldo C.
Mercedes of South Orlando exceeds expectations of any demanding customer. Every time I visit the showroom there is something new and exciting. The Sevice Department advisors are very friendly. Chris Overmeyer was my advisor. He is extremely customer service oriented. Employees must have received...
Response from the owner Replied: Thank you for the perfect rating, Ronaldo! We really do appreciate it, and encourage you to call us or stop by for a visit if you need any assistance. Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- August 01, 2018
Well, after multiple phone calls, email messages and over 9 minutes of listening to a ringing phone after asking for a sales manager, Im rethinking the earlier positive review I left. What people do after the sale is the important part and these guys have not followed through.I have now spent 30...
Response from the owner Replied: Ms. Laughlin, we would like to extend our most sincere apologies regarding your recent experience. Upon reviewing the information for your "We Owe" with your salesman and the sales manager, your order has been processed and awaiting delivery. Thank you for your patience, and once again we apologize you had to experience a delay in receiving your item. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4pm.
Google+ Review
- July 30, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- July 29, 2018
Very nice cars.
Response from the owner Replied: Thank you for the 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- July 28, 2018
This is my third luxury car, first with Mercedes (other two at BMW) When they say VIP, they truly treat you like VIP. Great deals and will work with you. The extra perks dont hurt either.
Response from the owner Replied: Mr. Moore, thank you for the 5-Star rating! Our exceptional service does not stop after the sale of a vehicle. If you have any questions or concerns regarding the vehicle or service, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Welcome to the family of VIP's!
Google+ Review
- July 28, 2018
Excellency all over !!!
Response from the owner Replied: Thank you for the 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- July 27, 2018
Outstanding service. Honest. Fair. Competitive. Thorough. The staff is out of this world!: Mr. Crawford, Drake, Lynn and everyone else. Go here for your service on your MB.
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- July 27, 2018
Google+ Review
- July 26, 2018
Dealer told vehicle was ready and for me to come close deal on sprinter van . Flew from CT and Uber to dealership waited two hours while my wife wait ed in CT ready in ct bank to wire funds , then dealer said Vehicle isin Texas on truck. Booked flight back home . $ 1000 travel costs plus time....
Response from the owner Replied: Mr. Bertz, thank you for taking the time to write a review regarding your experience at our dealership. After reviewing the recorded phone calls, you stated that you were traveling to Florida for other business reasons. Unfortunately, due to inclement weather in California, the delivery of the vehicle was delayed. We would be more than happy to contact you once the vehicle has arrived. Should you need further assistance, please feel free to contact BDC Director, Justin Saavedra at (407)367-2731 or jsaavedra@mbso.com
Google+ Review
- July 25, 2018
Excellent Service and Outstanding Eric in the service department went out of his ways to make me feel like a VIP just as Dominic the general manager he was so professional and so helpful with my carI am defenetly getting another car from MB of South Orlando they make you feel as a VIPThank you for...
Response from the owner Replied: Mr. Davis, thank you for the 5-Star rating and for taking the time to leave us feedback regarding your experience at our service department. We will share your kind words with Eric and Dominic, as it was their pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- July 25, 2018
Exceptional service from the Service Dept. Nice to see and experience such a professional organization in that area.
Response from the owner Replied: Thank you for the 5-Star rating Mr. Crawford-Welch! We cannot thank you enough for your feedback and for the positive review of your experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Yelp Review
- July 25, 2018
We purchase GLC300 at this location the sales person was ok but as for prepping the car we purchased .....They suck I love Mercedes and talked my wife in to purchasing the GLC I still have not heard the end to this place the car was filthy they rush us out with out checking to make sure of...
Justin S. Replied: We would like to deeply apologize for your experience at our dealership. Thank you for your feedback, as it is our goal to provide truly exceptional service. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- July 21, 2018
Left by Carl K.
I had my Mercedes Benz ML 400 serviced at this dealership. Chris Overmeyer was my service rep. and he was very helpful and took care of every concern I had with my vehicle. I have put 3500 miles on it since I had my service done and it has run perfectly. This is the best Mercedes dealership I have...
Response from the owner Replied: Mr. Kemp, thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- July 21, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- July 20, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- July 18, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- July 17, 2018
Left by Agustin E.
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- July 16, 2018
Customer service is impeccable!!!
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, and cannot thank you enough for taking the time to leave us such an amazing review.
Google+ Review
- July 16, 2018
Service is always at a 100% and I am very pleased. Thank you for your attention to detail and always following up and making sure everything was verified.
Response from the owner Replied: Thank you for your feedback, and for leaving us a 5-Star rating! We hope to provide you truly exceptional service with your future visits.
Google+ Review
- July 16, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- July 16, 2018
Great service and staff.
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback as it is our goal to provide truly exceptional service.
Google+ Review
- July 13, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- July 13, 2018
Came in for an unscheduled service on our 2017 GLC300. The service staff was very professional and Christopher Overmeyer Service was great!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. We will be sure to let service advisor Christopher Overmeyer know how pleased you are. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- July 11, 2018
This is the worse , every time i drop of my car and they have to bring me to work is a nightmare they can never pick me up on time always making me late to places , or when i go drop off my car i have to wait like 30 min before someone cames help me . Horrible worse service ever
Response from the owner Replied: We would like to extend our most sincere apologies regarding your recent experience with our service deapartment. Thank you for bringing this matter to our attention, as exceptional customer service is our mission. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- July 10, 2018
On two separate occasions had family willing to pay cash: once for a new s-class and once for a new e_class. Walked in the dealership and our business was just not worth any of the salesmen's time. No one greeted us and after walking around for 30+ minutes we had to ask for assistance. Will never...
Response from the owner Replied: We would like to deeply apologize for your experience at our dealership. Thank you for the feedback as your opinion matters. We strive to provide exceptional service and we are disappointed to hear that your experience fell below our standards. Your concerns will be forwarded to our Customer Relations Director, Chasity Mathers, as she would like the opportunity speak with you regarding this matter. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- July 10, 2018
Small inventory, nice salesmen but price are super high compared to the market.
Response from the owner Replied: Thank you for taking the time to give us feedback regarding your experience at our dealership. We are happy to hear that the salesmen you encountered were a pleasure to work with. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- July 10, 2018
On two separate occasions had family willing to pay cash: once for a new s-class and once for a new e_class. Walked in the dealership and our business was just not worth any of the salesmen's time. No one greeted us and after walking around for 30+ minutes we had to ask for assistance. Will never...
Response from the owner Replied: We would like to deeply apologize for your experience at our dealership. Thank you for the feedback as your opinion matters. We strive to provide exceptional service and we are disappointed to hear that your experience fell below our standards. Your concerns will be forwarded to our Customer Relations Director, Chasity Mathers, as she would like the opportunity speak with you regarding this matter. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- July 10, 2018
Aaron Vogel was my assigned maintenance manager and he was super. Very attentive and kept me informed throughout the procedure. The facility is top rate and the end result was my car getting first class service. Well done MB of South Orlando.
Response from the owner Replied: Mr. Chewning, we'll be sure to share your review with Aaron as he will be thrilled to know how satisfied you were with our service department. Thank you for your feedback, and for leaving us a 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- July 09, 2018
First time taking my SUV to this dealer for my 2006 ML500. They were great! Car was even cleaned. It took about 2 1/2 hours but Millenia Mall was next door.
Response from the owner Replied: Ms. Peregrino, thank you for the 5-Star rating! We cannot thank you enough for your feedback, and are thrilled you had such a great experience with our service team. We hope to provide you with truly exceptional service with your future visits.
Google+ Review
- July 07, 2018
Beautiful
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback.
Google+ Review
- July 06, 2018
Paul in Service is absolutely amazing. He has handled the repairs to my car flawlessly. He kept me updated on the progress and so happy that I now have my car back. Well done Paul!
Response from the owner Replied: Thank you for the 5-Star rating! We will share your kind words with Paul, as he and the entire service department strive to deliver truly exceptional service. Thank you so much for the feedback, and we hope you'll consider us again in the future!
Google+ Review
- July 06, 2018
As usual, Mercedes at South Orlando, always give excellent service. My service representative also kept me apprised on the progress during the maintenance of of my vehicle. That was very much appreciated.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- July 05, 2018
Nice people, efficient service. Service work was as expected, expensive.
Response from the owner Replied: Thank you for your feedback. We are pleased you had such a great experience with our service team.
Google+ Review
- July 05, 2018
My experience at Mercedes Benz South Orlando was impeccable. From the time my husband and I stepped onto the premises our experience was 1st class. My husband and I had not decided exactly what model we were going to purchase prior to our visit. The Sales associate Pablo was knowledgeable and very...
Response from the owner Replied: Thank you for leaving us a 5-Star rating! We are elated you had such a positive experience at our dealership. Pablo will be happy to hear that he was able to provide you with a warm and pleasant atmosphere. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle or service, please do not hesitate to contact our team at (407)367-2700. Congratulations, and welcome to the Mercedes-Benz of South Orlando family!
Google+ Review
- July 04, 2018
STAY AWAY!!!! Worst place ever! Horrible customer service! Spend there 4-5 hours and had to leave with nothing! These people would trick you, up the prices. Management basically does not care about sales at all! Stop spoiling Mercedes name, people leave you dealership and go buy Lexus and Audi!!! As...
Response from the owner Replied: Dina, we would like to extend our most sincere apologies regarding your experience with our sales department. We value your feedback, and would really appreciate the opportunity to speak with you further about this matter. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Yelp Review
- July 04, 2018
I received a marketing call from this dealer that I was selected for a special 4th of July program and I could turn in my lease early with no penalty. I arrived at the dealer to look at a new vehicle only to find out that the "no penalty" was a deceptive ploy and there was no way to avoid the 11...
Google+ Review
- July 04, 2018
I received a marketing call from this dealer that I was selected for a special 4th of July program and I could turn in my lease early with no penalty. I arrived at the dealer to look at a new vehicle only to find out that the no penalty was a deceptive ploy and there was no way to avoid the 11...
Response from the owner Replied: Mr. Howard, please know your feedback is important to us, as it is our goal to provide exceptional customer service. Your concerns have been forwarded to Internet Sales Manager, Justin Saavedra, and it is our understanding he has reached out to you with resolutions regarding this matter. If you require additional assistance, his direct line is (407)367-2731, Monday through Friday, 9:00am - 6:00pm. We deeply apologize for your experience. We hope to correct the problem, and earn your business.
Google+ Review
- July 03, 2018
Simply The Best. Great Fast Services. I wouldnt go anywhere else. Ever
Response from the owner Replied: Thank you for the 5-Star rating! We hope to provide you with truly exceptional service with your future visits.
Google+ Review
- July 02, 2018
I went into that store on Sunday walked around the parking lot walk into the show room floor not one salesman came up to me the only people that said hello to me with the information desk two girls and one guy and I asked for 550 S2 door to have them check on it and they didnt have it if the...
Response from the owner Replied: Thank you for bringing this matter to our attention, as it is our mission to provide each customer with truly exceptional service. We value your feedback and would appreciate the opportunity to speak with you directly to correct the problem, and earn your business. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- July 02, 2018
The MB of South Orlando staff are generally attentive to customers needs. They are courteous and respectful and they do their best to provide the best customer service experience.
Response from the owner Replied: Paul, thank you for the valuable feedback! We are pleased to know you experienced exceptional customer service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- July 02, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- July 02, 2018
Fast and courteous service, Advisor made it easy from start to finish.
Response from the owner Replied: Jason, thank you for the 5-Star rating! We value your feedback, as it is our goal to provide truly exceptional service.
Google+ Review
- July 01, 2018
Thanks to Brock, I walked in this afternoon looking for a specific vehicle and drove home in exactly what I wanted. I was treated with more respect and consideration than I have ever experience at a dealership. It was worth the drive from Polk County!
Google+ Review
- July 01, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- June 30, 2018
Thanks to Brock, I walked in this afternoon looking for a specific vehicle and drove home in exactly what I wanted. I was treated with more respect and consideration than I have ever experience at a dealership. It was worth the drive from Polk County!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had an exceptional experience, and will share your kind words with our salesman Brock. Our exceptional service does not stop after the sale of a vehicle. If you have any questions or concerns regarding the vehicle or service, please do not hesitate to contact the Mercedes-Benz of South Orlando team at (407)367-2700. Welcome to the MBSO family!
Google+ Review
- June 30, 2018
Long story short, they try to beat you out of your hard earned money. If you don't inspect your CPO car and finalized deal, you will be cheated on the final sale price! They also wanted me to pay Florida taxes, but I live in MS and owe MS taxes. BEWARE OF THE DECEITFUL TACTICS!
Google+ Review
- June 30, 2018
Google+ Review
- June 30, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- June 29, 2018
Long story short, they try to beat you out of your hard earned money. If you don't inspect your CPO car and finalized deal, you will be cheated on the final sale price! They also wanted me to pay Florida taxes, but I live in MS and owe MS taxes. BEWARE OF THE DECEITFUL TACTICS!
Response from the owner Replied: Ms. Williams, please know that your feedback regarding your experience at our dealership is important to us. Thank you for bringing this matter to our attention. Your concerns have been forwarded to the Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding this matter. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- June 29, 2018
South Orlando Mercedes-Benz is the dealer I choose for both purchasing and servicing my Mercedes Benz vehicles. I've been driving MB vehicles over 10 years now and South Orlando Mercedes-Benz is one of the best dealers out there. They pick my vehicle up on a flatbed, provide me with a loaner...
Google+ Review
- June 29, 2018
South Orlando Mercedes-Benz is the dealer I choose for both purchasing and servicing my Mercedes Benz vehicles. I've been driving MB vehicles over 10 years now and South Orlando Mercedes-Benz is one of the best dealers out there. They pick my vehicle up on a flatbed, provide me with a loaner...
Response from the owner Replied: Ms Gardi, thank you for the 5-Star rating! We truly value your feedback, and cannot thank you enough for this amazing review. Your kind words regarding Dominic, Paul and Nick will be shared as it is our goal to provide our customers with exceptional service throughout every department of the dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future. We are extremely grateful to have you a part of the MBSO family!
Google+ Review
- June 29, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- June 28, 2018
Was having trouble figuring out how to program my garage door opener. Figured it would take 2-3 mins and lots of folks could help me. Not at this dealership. Walked in explained the problem... ok we will call our concierge to help.. 15 mins later..no one.. ask again.. did you buy your car here ? ...
Response from the owner Replied: Mr. Razdan, we really appreciate your feedback regarding your experience at our dealership. Customer services is one of our top priorities, and we sincerely apologize that you did not receive exceptional service while visiting our dealership. We would really appreciate the opportunity to correct the problem and earn your business. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience, and to complete the programming of your garage door opener. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- June 28, 2018
Good service. Paul was very informative and he will also help me with future appointment for another issue with my Car.
Response from the owner Replied: Mr. Borsadia, thank you for the 5-Star rating! We are pleased to hear you had an excellent service experience working with Paul. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- June 27, 2018
Thanks for messing up my credit score to sending my info to dozens of lenders which I only asked price and Pre approval which they told me no hard inquiries and I lost over 60 points which were takes years to build my good credit ,,,
Response from the owner Replied: Mr. Yilmaz, we would appreciate the opportunity to speak with you further regarding this matter. I have forwarded your concerns to the Finance Manager here at the dealership regarding this issue. Please know that your feedback is important to us. Please call our Finance department at your convenience, (407)367-2700, Monday - Friday, 9:00am - 6:00pm.
Google+ Review
- June 27, 2018
Service rep was good in explaining everything but for some reason his screen did not alert him that we had free service. When I called the customer service dept, giving them the same info that I gave the service dept, she immediately was aware of the free service. Maybe it is just a glitch in your...
Response from the owner Replied: Thank you for your feedback and for sharing your experience at our service department. This technical issue has been forwarded to our Information Technology Department for further review. We hope to provide you with truly exceptional service in the future.
Google+ Review
- June 27, 2018
Fantastic service as always. I popped a tire after a long trip from Miami to Orlando. MBSO made it so easy to take care of it and I was back in my car in no time. Eric was my service advisor. He kept me updated on the status and cost and had the car ready and waiting for me when I came back to get...
Response from the owner Replied: We cannot thank you enough for this amazing review regarding your experience at our service department. We are thrilled you had such a great experience with Eric. We value your feedback, and thank you for the 5-Star review.
Google+ Review
- June 25, 2018
Very professional and courteous.
Response from the owner Replied: Thank you for leaving us a 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- June 24, 2018
Just beautiful
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- June 23, 2018
Google+ Review
- June 23, 2018
Fantastic service as always. I popped a tire after a long trip from Miami to Orlando. MBSO made it so easy to take care of it and I was back in my car in no time. Eric was my service advisor. He kept me updated on the status and cost and had the car ready and waiting for me when I came back to get...
Response from the owner Replied: We cannot thank you enough for this amazing review regarding your experience at our service department. We are thrilled you had such a great experience with Eric. We value your feedback, and thank you for the 5-Star rating.
Google+ Review
- June 22, 2018
Brought in my 2014 Mercedes Benz CLA45 under warranty until September 2018, only has 48K MILES. DRAKE CAMPBELL, service advisor, told me that Mercedes Benz refuses to fix the rear end noise that they determined was bad. I just recently bought the car, primarily because of the remainder of the...
Google+ Review
- June 22, 2018
Service rep was good in explaining everything but for some reason his screen did not alert him that we had free service. When I called the customer service dept, giving them the same info that I gave the service dept, she immediately was aware of the free service. Maybe it is just a glitch in your...
Response from the owner Replied: Thank you for your feedback and for sharing your experience at our service department. This technical issue has been forwarded to our Information Technology Department for further review. We hope to provide you with truly exceptional service in the future.
Google+ Review
- June 21, 2018
Great service and friendly staff. Hard to find these days and it stands out.
Response from the owner Replied: Bob, I really appreciate you being so kind as to write this review about our dealership! We try our best to stand out from other dealers in terms of service excellence. If you have any further needs, do not hesitate to call or visit us again.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- June 19, 2018
Great Service everything was done in a timely matter
Response from the owner Replied: Thank you for the 5-Star rating! We truly appreciate you taking the time to give our dealership feedback regarding your experience. Our service department strives to provide excellent service and a stress-free experience for our customers. We hope you'll consider us again in the future.
Google+ Review
- June 18, 2018
Google+ Review
- June 18, 2018
Got lost & used Google map and waze....arrived MBSO within 10 min before my appointment
Google+ Review
- June 18, 2018
Google+ Review
- June 17, 2018
Google+ Review
- June 17, 2018
Audi better
Google+ Review
- June 16, 2018
Google+ Review
- June 14, 2018
Very pleasant staff and willing to work with you.Dr. Sheehan
Google+ Review
- June 11, 2018
Eric Williams has helped to service my vehicle many times over past 10 years and He has always been professional and helpful
Google+ Review
- June 11, 2018
Our experience was so great with everybody in that location The salesman Hector Perez , he gave us special and unique attention. Also the contact with the client is so professional. We love the VIP program!!!THANK YOU!!!
Yelp Review
- June 09, 2018
Only because of Dominic Ford does Mercedes Benz get 5 stars. Several weeks ago, he helped me when my battery died and the employee that came to service my car was not very helpful. Mr. Ford exemplifies excellent customer service. We will continue to purchase our cars from Mercedes Benz if they...
Customer Relations -. Replied: Thank you for the 5-Star rating! We value your feedback, as it is our goal to provide truly exceptional service.
Google+ Review
- June 09, 2018
Google+ Review
- June 08, 2018
Google+ Review
- June 07, 2018
The store contained everything thing I was required to purchase. The staff was.very friendly and professional. Excellent Service !!!!
Google+ Review
- June 05, 2018
Fantastic service, great response time. A truly pleasant experience working with Tom Wolf and the Mercedes-Benz family of South Orlando. Tom truly went above and beyond to deliver superior customer service.
Google+ Review
- June 04, 2018
I've purchased 3 cars from this dealership over the last few years. The service is impeccable and the team there is extremely customer centric! If you're in the market for a new Mercedes, I highly recommend Robert Coleman at MB South Orlando. He has always provided exceptional service and ensures...
Google+ Review
- June 04, 2018
This is our first visit to this dealer to have our vehicle service and we were very impress with the customer service we received and the efficiency of the staff. The way we were met and greeted. The service manager Paul Jones were very positive and helpful in detailing what the service entail and...
Google+ Review
- June 04, 2018
Great experience. All the people working there is very friendly and polite. A different kind of experience, they are not like any other dealer, they don't push you to buy and offer a lot of valuable extras.
Google+ Review
- June 04, 2018
This place has the worse service in the country! Ive purchased several Mercedes, regretting all purchases !! We have been in service way too much for having brand new vehicles !! The place never has loaners available! Or it is a 2-3 week wait. They could care less what issue your having with your...
Google+ Review
- June 04, 2018
I've purchased 3 cars from this dealership over the last few years. The service is impeccable and the team there is extremely customer centric! If you're in the market for a new Mercedes, I highly recommend Robert Coleman at MB South Orlando. He has always provided exceptional service and ensures...
Google+ Review
- June 02, 2018
Google+ Review
- June 02, 2018
Great Customer Service, even offers their VIP members free breakfast. Keep up the great work.
Google+ Review
- June 02, 2018
Great Customer Service, even offers their VIP members free breakfast. Keep up the great work.
Google+ Review
- June 02, 2018
Google+ Review
- June 01, 2018
Great experience and staff that really cares about their clients.
Google+ Review
- June 01, 2018
Great experience. All the people working there is very friendly and polite. A different kind of experience, they are not like any other dealer, they don't push you to buy and offer a lot of valuable extras.
Google+ Review
- June 01, 2018
Jamal Soto, Paul Jones and entire Service Team was AWESOME!! From the vehicle intake experience all the way to driving away could have not been handled any better - this was FIRST CLASS...
Google+ Review
- May 31, 2018
Service advisor Keith Mooty went out of his way to help in my situation. Excellent service!
Google+ Review
- May 31, 2018
Service advisor Keith Mooty went out of his way to help in my situation. Excellent service!
Google+ Review
- May 30, 2018
Google+ Review
- May 28, 2018
New cars
Google+ Review
- May 27, 2018
Google+ Review
- May 26, 2018
Good
Google+ Review
- May 26, 2018
Google+ Review
- May 26, 2018
My experience with Mercedes Benz of South Orlando was exceptional from the time we started looking online (follow up was next morning) to delivery. Fayad, our sales man retrieved the vehicle we inquired about online and had it ready to show us. Negotiating the purchase including our trade in was...
Google+ Review
- May 26, 2018
Google+ Review
- May 25, 2018
One the of the best new car experiences I've ever had.The sales staff were not only professional and courteous, but went above and beyond to make sure my experience was exceptional.Sal and Ron made me an MBSO customer for life.Thank you for everything.Sincerely Mike Kropp
Google+ Review
- May 25, 2018
Imran worked very hard to find the color and model that I wanted.
Google+ Review
- May 23, 2018
This place has the worse service in the country! Ive purchased several Mercedes, regretting all purchases !! We have been in service way too much for having brand new vehicles !! The place never has loaners available! Or it is a 2-3 week wait. They could care less what issue your having with your...
Google+ Review
- May 22, 2018
Could not make it in to service car due to work and the drove 70 miles to pick it up and have it serviced. Highly recommended
Google+ Review
- May 22, 2018
Google+ Review
- May 21, 2018
Google+ Review
- May 20, 2018
Google+ Review
- May 19, 2018
Google+ Review
- May 19, 2018
My experiences with Mercedes-Benz of South Orlando have always been the top tier of customer service. I am sad when I leave Orlando I will no longer have such excellent service.
Response from the owner Replied: Thank you for the wonderful review! It's great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there's anything else we can do to help you.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- May 19, 2018
Just bought our third MB today. Want to thank the team at Mercedes-Benz of South Orlando: Mr. Tim Lofton (Sales Professional), Mr. Mohammed Mashak (Manager), Mr. Ron Mitchell (Finance), and Mr. Thiago Campanhol (Technical Concierge). It was a very pleasant and smooth process. Of course they were...
Google+ Review
- May 18, 2018
Could not make it in to service car due to work and the drove 70 miles to pick it up and have it serviced. Highly recommended
Google+ Review
- May 18, 2018
Amazing service rep.
Google+ Review
- May 17, 2018
Google+ Review
- May 17, 2018
Left by Joseph B.
Cars.com Review
- May 17, 2018
Ivan was a outstanding sales person I would recommend him to everyone he is patient and very accommodating. Ivan made my experience in buying a car very pleasant..
Google+ Review
- May 16, 2018
Google+ Review
- May 15, 2018
Google+ Review
- May 15, 2018
I had my oil changed @ the dealership the overall experience was good except from that I come in for oil change ONLY and the technician had service A form instead WITHOUT any explanation of service and a much higher cost I would have preferred to be informed and fully explained all service prior to...
Google+ Review
- May 13, 2018
Great services and people nice environment Eric Williams is one of the best always take care of me
Google+ Review
- May 13, 2018
Excellent services!!!! So glad I chose this dealership. The staff is superior and the best
Google+ Review
- May 13, 2018
2nd Time in last 6 Months they take my appointment over the phone and never put mi on the list of appointments for that day!. 2 TIMES i the last 6 months. Also, when you call them to confirm again, they put you on hold and hang up!Very unprofessional! The regular Nissan or Kia dealerships probably...
Google+ Review
- May 13, 2018
Google+ Review
- May 11, 2018
2nd Time in last 6 Months they take my appointment over the phone and never put mi on the list of appointments for that day!. 2 TIMES i the last 6 months. Also, when you call them to confirm again, they put you on hold and hang up!Very unprofessional! The regular Nissan or Kia dealerships probably...
Google+ Review
- May 10, 2018
Keith and the service department team members are excellent!
Google+ Review
- May 10, 2018
Google+ Review
- May 09, 2018
Left by Edwin R.
Great services and people nice environment Eric Williams is one of the best always take care of me
Google+ Review
- May 09, 2018
Great service even helps going and returning from the mall accross the street
Google+ Review
- May 08, 2018
Excellent services!!!! So glad I chose this dealership. The staff is superior and the best
Google+ Review
- May 08, 2018
Google+ Review
- May 08, 2018
Always great doing business with Mercedes Benz of South Orlando!
Google+ Review
- May 07, 2018
Great Job
Google+ Review
- May 07, 2018
Top notch service
Google+ Review
- May 04, 2018
The entire team at Mercedes Benz of South Orlando is outstanding. I purchased my car at this location and every team member from the sales department, to service, to finance has been knowledgeable, trustworthy and helpful. I truly enjoy coming here to have my car serviced. The valet crew is also...
Google+ Review
- May 03, 2018
Chris Overmeyer is point blank the very best service rep I have ever dealt with in my 25 years of owning a Benz. He is super accommodating, helpful, thoughtful and makes sure that I fully understand what needs to happen. I can honestly say that if Chris leaves MBSO I would probably sell my MB and...
Google+ Review
- May 03, 2018
Excellent experience! Mercedes always goes above and beyond! Thank you Robert Coleman for making all this happen.
Google+ Review
- May 03, 2018
When I visit Mercedes benz South I am treated like a Princess. The people working there especially Jose Diaz in Sales and Paul in service.I totally love the VIP treatment they give their customers. My girlfriend owns a Cadillac and I am trying to convince her to trade it for A Mercedes benz. This is...
Google+ Review
- May 03, 2018
We purchased a GLS 450 that had door noise from beginning. We had it in three times for the problem. The last time they said Mercedes would contact us about the problem. The dealership should handle the problem and Mercedes never did contact us. We gave up on this dealership and call Fields of...
Google+ Review
- May 03, 2018
Thy told me to bring the vehicle in, once I did that they took a long time to call me. Once they did call me they told me that they were going to work on the vehicle. So its been passed couple of days after the call and Ive been calling trying to find my vehicle but they cant even find it. Its been...
Google+ Review
- May 03, 2018
Left by Eileen O.
Mr. Mooty provided excellent service!
Google+ Review
- May 02, 2018
Very easy transaction, Mr. Saddiqui was very nice and professional.
Google+ Review
- May 02, 2018
Brian did an excellent job taking care of us and the car.
Google+ Review
- May 02, 2018
Excellent service that will keep you coming back.
Google+ Review
- May 01, 2018
When I visit Mercedes benz South I am treated like a Princess. The people working there especially Jose Diaz in Sales and Paul in service.I totally love the VIP treatment they give their customers. My girlfriend owns a Cadillac and I am trying to convince her to trade it for A Mercedes benz. This is...
Google+ Review
- April 30, 2018
I am enjoying my new Mercedes. It was easy to purchase and all of the staff at Mercedes Benz of South Orlando were extremely friendly and professional
Google+ Review
- April 29, 2018
Google+ Review
- April 29, 2018
Google+ Review
- April 29, 2018
Google+ Review
- April 29, 2018
Google+ Review
- April 29, 2018
AWESOME SELECTION OF MERCEDES BENZ!!!
Google+ Review
- April 28, 2018
Our highest recommendation goes to our salesman Fayez Harby, finance manager Ronald Mitchell, product concierge Thiago Campanhol and manager Clarence Horne for giving us a satisfying ultimate buying experience!! All of these professionals deserve a reward!!!We love our new 2018 GLE 350 4matic SUV...
Yelp Review
- April 28, 2018
If you're looking to buy a new vehicle, Look no further than Mercedes-Benz of South Orlando. My sales person was Hector and I worked with Nancy in finance. So far, I have purchased three vehicles from this dealership and could not imagine taking my business anywhere else. I have never been treated...
Google+ Review
- April 27, 2018
The entire team at Mercedes Benz of South Orlando is outstanding. I purchased my car at this location and every team member from the sales department, to service, to finance has been knowledgeable, trustworthy and helpful. I truly enjoy coming here to have my car serviced. The valet crew is also...
Yelp Review
- April 27, 2018
We just purchase a new car for our son . We met with Duane Phillips , Duane was extremely helpful in helping us get the best price for the car . We had decided to compare the car to other Mercedes dealerships. Duane stayed in constant communication with us , and was polite , professional and great...
Yelp Review
- April 26, 2018
The entire team at Mercedes Benz of South Orlando is outstanding. I purchased my car at this location and every team member from the sales department, to service, to finance has been knowledgeable, trustworthy and helpful. I truly enjoy coming here to have my car serviced. The valet crew is also...
Google+ Review
- April 26, 2018
Test drove a car and got great service
Google+ Review
- April 25, 2018
Google+ Review
- April 25, 2018
Within minutes roadside assistance had someone on their way to assist me in getting my car back on the road. A text with a map showing me up to date information on his location was great so I knew when to expect service.
Google+ Review
- April 25, 2018
Five stars for Mercedes benz service dept.
Google+ Review
- April 25, 2018
Hector Perez, our excellent salesman, just couldn't have done anything better. This dealership works HARD to exceed expectations and delivers soundly. Very impressed with my new AMG, MB of South Orlando and Hector Perez.
Yelp Review
- April 22, 2018
Keith was our service guy. He and Every staff member far exceeded our expectations. From the time you drive in, they are smiling, opening doors, Offering assistance. We are use to receiving great service at all Mercedes Benz dealerships. (Chicago/Kansas City ) My husband bought his 1st Benz in...
Google+ Review
- April 20, 2018
Best Mercedes dealership in Orlando
Google+ Review
- April 20, 2018
Google+ Review
- April 19, 2018
Excellent experience! Mercedes always goes above and beyond! Thank you Robert Coleman for making all this happen.
Google+ Review
- April 19, 2018
Google+ Review
- April 18, 2018
Best Mercedes dealership in Orlando
Google+ Review
- April 18, 2018
Left by Michael B.
Chris Overmeyer is point blank the very best service rep I have ever dealt with in my 25 years of owning a Benz. He is super accommodating, helpful, thoughtful and makes sure that I fully understand what needs to happen. I can honestly say that if Chris leaves MBSO I would probably sell my MB and...
Google+ Review
- April 18, 2018
Great place with tones of car to choose from.
Google+ Review
- April 17, 2018
Nacimiento
Google+ Review
- April 16, 2018
Google+ Review
- April 16, 2018
Google+ Review
- April 16, 2018
Google+ Review
- April 16, 2018
Bad service.
Google+ Review
- April 16, 2018
I had to go and do my service and it was this guy that opended the door and asked me if I had an appointment which I didnt but my car was giving me a signal so I had to go they didnt offer me a possibility to fix it. They were very rude I dont appreciate because I paid a lot of money every month to...
Google+ Review
- April 15, 2018
Very friendly staff knowledgeable of everything
Google+ Review
- April 14, 2018
Love this dealership take my car for service, they serve you breakfast and lunch. Customer service is tops.
Google+ Review
- April 12, 2018
I rate this service department right up with the BEST at RBM in Alpharetta, GA. Unbelievable attitude to help the customer, beyond the call of duty to take the time to discuss and repair and return automobile. I wish I could give them a 10 STAR rating. They truly deserve it.
Google+ Review
- April 12, 2018
Mercedes-Benz of South Orlando has an excellent costumer service from the sales representatives to the Service Department. We are extremely happy to work with them, specially with Nick Sabatino, he is awesome!
Google+ Review
- April 12, 2018
While traveling from out of state, I encountered a problem with the blind side sensors so I decided to have the car serviced here and also have them run a diagnostic on the BLSS. The appt was set up in a timely manner and the maintenance service was performed expeditiously. The sensor problem was...
Google+ Review
- April 12, 2018
Great Customer support
Response from the owner Replied: We appreciate your positive rating and we are happy to see that you had a good experience at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like to assist you with any concerns that you may have. Please feel free to contact me at your earliest convenience.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- April 11, 2018
Google+ Review
- April 09, 2018
We purchased a GLS 450 that had door noise from beginning. We had it in three times for the problem. The last time they said Mercedes would contact us about the problem. The dealership should handle the problem and Mercedes never did contact us. We gave up on this dealership and call Fields of...
Google+ Review
- April 08, 2018
Mercedes-Benz of South Orlando has an excellent costumer service from the sales representatives to the Service Department. We are extremely happy to work with them, specially with Nick Sabatino, he is awesome!
Google+ Review
- April 08, 2018
My salesman, Hector Perez, was AWESOME! Everything that day was handled in such an efficient and professional way! THANKS FOR HELPING TO MAKE MY EXPERIENCE A MEMORABLE ONE!!
Google+ Review
- April 08, 2018
I was treated with the upmost courtesy and professionalism that I could have asked for. The staff was great had my car taken care of and had me out in reasonable time. Thank you.
Google+ Review
- April 08, 2018
Google+ Review
- April 07, 2018
Yelp Review
- April 07, 2018
Other than Fernando in the service department my experience with the dealership and the parts department was horrible. The parts manager Chris is as arrogant as they come. I would highly recommend driving to another dealership like MB of Orlando or MB of North Orlando. The staff there was more...
Google+ Review
- April 06, 2018
Google+ Review
- April 06, 2018
Google+ Review
- April 03, 2018
Google+ Review
- April 02, 2018
I've never had such a good experience buying a car. Nick and RJ are the most fantastic guys I've ever met. They left me very unwilling to decide what I wanted. I more than recommend it.
Google+ Review
- March 31, 2018
Google+ Review
- March 31, 2018
Its all a smoke screen with this place, they promise you the world and then don't come through. What is worse is that they expect to get away with lying to customers and not doing anything compensation. Please I implore you to save your money and go to any other dealership, buy a FORD if you have...
Google+ Review
- March 31, 2018
While traveling from out of state, I encountered a problem with the blind side sensors so I decided to have the car serviced here and also have them run a diagnostic on the BLSS. The appt was set up in a timely manner and the maintenance service was performed expeditiously. The sensor problem was...
Google+ Review
- March 31, 2018
Miles was a great help and was diligent in getting me in the car I wanted!
Google+ Review
- March 30, 2018
Google+ Review
- March 30, 2018
Such a great service experience! I live in Sanford and travel to Mercedes Benz of South Orlando to see my service advisor, Paul Jones. He always goes above and beyond for me. I dont trust anyone else with my service needs. Thanks for always doing an impeccable job with my car!
Google+ Review
- March 29, 2018
I made 2 purchases here thank Clarence Horne
Google+ Review
- March 28, 2018
The service department has really improved. Don't like the fact you must purchase your own beverages out their vending machines that's tacky for Mercedes customers
Google+ Review
- March 27, 2018
Google+ Review
- March 27, 2018
Google+ Review
- March 26, 2018
Google+ Review
- March 26, 2018
Google+ Review
- March 22, 2018
The manager quickly handled my concern and processed a refund for an item. Thank you
Google+ Review
- March 22, 2018
Arrogant sales person ever! Sales person bragged about all his million dollar clients he had in Orlando. Tried to sell me a vehicle that reeks of smoke! Nasty car. I tried to purchase a vehicle 5 years ago from this dealership and they were insulting to me then. They told me they could only offer me...
Google+ Review
- March 22, 2018
I rate this service department right up with the BEST at RBM in Alpharetta, GA. Unbelievable attitude to help the customer, beyond the call of duty to take the time to discuss and repair and return automobile. I wish I could give them a 10 STAR rating. They truly deserve it.
Google+ Review
- March 22, 2018
Ask for Robert Coleman when you wanna buy a Mercedes-Benz
Google+ Review
- March 21, 2018
Left by Jean S.
they need work on the end result on a sale!
Google+ Review
- March 21, 2018
Left by Anthony C.
Eric Williams did an outstanding job taking care of me as my service manager!
Google+ Review
- March 19, 2018
This is our first visit to this dealer to have our vehicle service and we were very impress with the customer service we received and the efficiency of the staff. The way we were met and greeted. The service manager Paul Jones were very positive and helpful in detailing what the service entail and...
Google+ Review
- March 16, 2018
Google+ Review
- March 16, 2018
Google+ Review
- March 16, 2018
I was in for a 27 point inspection and everything was great, the timing and especially the CUSTOMER SERVICE; from Paul.Thanks,
Google+ Review
- March 15, 2018
I was ready to buy a car from here, but the guy treated me like I was an idiot because Im a female. Went to Lexus instead where they treated me like a human being.
Google+ Review
- March 15, 2018
Very nice waiting area, but I should know, I was there for over 4 hours. Had an appointment at 7:30 and my car wasn't done until noon. Just got brake pads replaced and some filters, so it seemed like a very long time. Place was super-busy, maybe they shouldn't schedule so many people at the same time.
Google+ Review
- March 15, 2018
Our sales person Shante was Amazing , By Far the Best experience we've ever had, she was extremely patient and kind with us, she knew about every car we had questions with and did multiple test drives with us, From start To finish everything was better than we could've asked for. Our sales lady was...
Google+ Review
- March 15, 2018
If you are in the market for a Mercedes be sure to ask for Zuhare Saedi at Mercedes Benz of South Orlando, he went over and above to make sure I understood EVERYTHING about the vehicle, gas mileage, and luxury appointments. He does an excellent job, and provides a zero pressure experience !
Google+ Review
- March 14, 2018
Google+ Review
- March 14, 2018
Great customer service, nice selection of cars.
Google+ Review
- March 13, 2018
Google+ Review
- March 12, 2018
I did my first service and it was great even though they didn't have right oil filter and I had to come back all was handled great. I dealt with Ashly advisor and he was awesome .Thank you
Google+ Review
- March 12, 2018
My first service experience was an extremely pleasant one in terms of professionalism, and work performed on my car, but the best part was my service advisor Chris Overmyer. I can't say enough about Chris and the staff at MBSO who were very accomodating, and pleasant at 8am on a Saturday morning. ...
Google+ Review
- March 12, 2018
I did my first service and it was great even though they didn't have right oil filter and I had to come back all was handled great. I dealt with Ashly advisor and he was awesome .Thank you
Google+ Review
- March 11, 2018
Great service!
Google+ Review
- March 10, 2018
Google+ Review
- March 09, 2018
Excellent service, very professional and courteous!
Google+ Review
- March 09, 2018
Called service was refer to John,asked me to stop by looked at the car and had it Done same day with no time.thankyou very much .Zachary Rachdi
Google+ Review
- March 08, 2018
Unsurpassed service with friendly staff. Thanks!
Google+ Review
- March 07, 2018
What a dealer! VIP service is def worth it.
Google+ Review
- March 06, 2018
Google+ Review
- March 05, 2018
Last month, while traveling from Northern Michigan, we visited Mercedes Benz of South Orlando in response to an intermittent engine warning light on my wife's E 350. The problem was a faulty brake light switch. Its failure not only knocks out the brake lights, but also throws the engine into...
Google+ Review
- March 04, 2018
Google+ Review
- March 03, 2018
Ashley Murray is a great service adviser that is knowledgeable and courteous. He was able to tell me what was wrong with my car and how long it would take. I left a happy customer.
Google+ Review
- March 03, 2018
Ashley Murray is a great service adviser that is knowledgeable and courteous. He was able to tell me what was wrong with my car and how long it would take. I left a happy customer.
Google+ Review
- March 02, 2018
All I can say they will go above and beyond to make sure the customer is satisfied. Thank you Frenando
Google+ Review
- March 01, 2018
Great service!
Google+ Review
- February 28, 2018
I took my '89 Benz to this dealership on January 17th because it was dying while it idled. This is a simple fix for anyone with a means to diagnose the problem and access to equipment to fix it. Service Manager Paul Jones told me they could fix it and was confident it wouldn't take long. Since...
Google+ Review
- February 27, 2018
Beautiful place. Very upidity atmosphere if you like to feel like a king or queen.
Google+ Review
- February 27, 2018
Google+ Review
- February 26, 2018
The customer service from the sales person to the general manger was excellent. I will only buy from the South Orlando Mercedes-Benz location,. when they say VIP they mean VIP.........
Google+ Review
- February 25, 2018
Fernando Malta managed my repairs expertly and in a timely manner. He kept me informed as I waited by texting me regularly. He worked to get me the best and fastest service possible. The car was spotless when he was finished. I am very impressed with this Assistant Service Manager. I was also...
Google+ Review
- February 24, 2018
Excellent service and attention to detail and customer service from Ashley! If/when I am looking to trade in my S500 or E500 he would be the one to have earned my business loyalty.
Google+ Review
- February 24, 2018
Google+ Review
- February 23, 2018
Good service nice, friendly staff
Google+ Review
- February 22, 2018
I took my '89 Benz to this dealership on January 17th because it was dying while it idled. This is a simple fix for anyone with a means to diagnose the problem and access to equipment to fix it. Service Manager Paul Jones told me they could fix it and was confident it wouldn't take long. Since...
Google+ Review
- February 20, 2018
This is by far the best Mercedes Dealership I have ever experienced. We had a very unique situation with a brand new car we purchased in another state but were currently living in Florida. Our sales agent Ivan Delgavo was incredible. He truly went above and beyond to help us through a difficult...
Google+ Review
- February 20, 2018
They fixed the problem then when I drove home the problem came back, whaat!
Google+ Review
- February 20, 2018
Good service nice, friendly staff
Google+ Review
- February 17, 2018
Left by Benny S.
Unfortunately my second vehicle experience was the worst and last. I figure between the Salesman and the Sales Manager my trade in payoff balance was wrong. I was blamed for giving them the wrong payoff which I did not give them because they verify themselves during the negotiating process by...
Google+ Review
- February 17, 2018
Definetly The Best MB VIP Dealer in South Orlando.
Google+ Review
- February 16, 2018
We recently had a very positive buying experience at Mercedes Benz of South Orlando. Our sales person, Sal, such a smooth detailed and professional person. Sal took his time with us keeping us informed every step of the way, through the entire process we never felt rushed.He showed us two...
Google+ Review
- February 16, 2018
Do not conduct any business with this specific dealer as this one does not go by regular Mercedes-Benz procedures. Sales or service. Look at the review rating yo this dealer compared to the other Orlando Mercedes-Benz! You can even call Mercedes Benz Corp and ask to confirm. STAY AWAY. Go to...
Google+ Review
- February 16, 2018
Google+ Review
- February 16, 2018
Google+ Review
- February 15, 2018
Good service ice, friendly staff
Google+ Review
- February 15, 2018
Google+ Review
- February 14, 2018
If you need a car, THIS is the place to go!!! Our family has bought several cars at this location and will continue to do so. In the past, anytime we brought our vehicles for service or maintenance, it has always gone very smooth. A couple days ago, I traded up to the G class with Ivan. First of...
Google+ Review
- February 13, 2018
We recently had a very positive buying experience at Mercedes Benz of South Orlando. Our sales person, Tim, took his time with us and we never felt rushed. Tim showed us two vehicles that we had asked about we drove one of the vehicles. Everyone we had contact with was most pleasant and we even...
Google+ Review
- February 11, 2018
Always great service
Google+ Review
- February 10, 2018
My wife and I made our first Mercedes Benz purchase here and had the best car buying experience. Nate who was our business manager was wonderful. We were also introduced to the general manager, Dominic who showed us around the dealership, a very kind gesture! Looking forward to using all of their...
Google+ Review
- February 09, 2018
Wonderfull service in all aspects!!
Google+ Review
- February 08, 2018
It's overpriced go there if you want to pay $1,500 for something you can handle yourself for $200
Google+ Review
- February 08, 2018
Google+ Review
- February 07, 2018
Derby was a great salesman. his patience , knowledge of the product and the honesty is what determines what a great salesman is.
Google+ Review
- February 07, 2018
Derby was a great salesman. his patience , knowledge of the product and the honesty is what determines what a great salesman is.
Google+ Review
- February 05, 2018
I bought my second Benz from here and I am treated with respect and the customer service was amazing! I only let them service my car as well and every time I bring it in, they always have a loaner ready and do an amazing job! Friendly service keeps me coming back and I will be purchasing another car...
Google+ Review
- February 04, 2018
Always great service
Google+ Review
- February 03, 2018
I've had many Mercedes none of which were purchased here because I apparently don't fit their profile. I do let them service my vehicles though they are the only Mercedes dealership I know of that does not run your car through the car wash before they return it to you unless you specifically...
Response from the owner Replied: Mike, I am very sorry to hear about your experience with us. We would really appreciate the chance to speak with you regarding this matter and do whatever possible to turn your experience around and earn your future business.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- February 03, 2018
I am currently on my second ML350 we were happy with experience at Mercedes Benz of Orlando. I was looking to purchase a new GLE 43 coupe for my wife. I decided to see who had one in stock in the Orlando area. After few clicks here and there I was able to locate a new 2017 model at the Mercedes...
Yelp Review
- February 03, 2018
I am currently on my second ML350 we were happy with experience at Mercedes Benz of Orlando. I was looking to purchase a new GLE 43 coupe for my wife. I decided to see who had one in stock in the Orlando area. After few clicks here and there I was able to locate a new 2017 model at the Mercedes Benz...
Google+ Review
- February 02, 2018
great for service not for sales. Tampa beats them all the time. they had an opportunity to sell 3 cars with my family in the same day. wouldn't budge of price. Tampa killed it. got all three cars from them. now MB of Orlando wants to work with me next time lol
Google+ Review
- February 01, 2018
I love you so much love is you love
Google+ Review
- January 31, 2018
Clean and friendly.
Google+ Review
- January 31, 2018
Google+ Review
- January 29, 2018
Response from the owner Replied: Kimberly, your rating concerns us and we would like to know more about your experience. Please contact me at your earliest convenience so we can discuss the details of your experience. Sincerely, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 29, 2018
Great dealership
Response from the owner Replied: Thank you for the great review, Mike. We really do appreciate it and encourage you to contact us if you need any further assistance.Sincerely, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 27, 2018
They were great first time there. Found out you really don't save money at the so called just like factory service places. Will be back great coffee
Response from the owner Replied: Thank you for taking the time to leave this review, Rick. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Sincerely, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 27, 2018
Ripped off this is the only thing that this guys will do with you,I drop my car off two days ago and ask them to provide an estimate to change one tire pressure sensor and auxiliary battery,and after 24 hours I received an estimate of 1688$ for this services,i was very frustrated and i ask...
Response from the owner Replied: Alex, we understand that you had a frustrating experience and want to learn more regarding your recent visit. We pride ourselves on exceptional customer service, so the details youve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 27, 2018
Response from the owner Replied: Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Sincerely, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 27, 2018
Response from the owner Replied: We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 23, 2018
Ask for Aaron. He is great.
Response from the owner Replied: Jane, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Sincerely, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 23, 2018
I've had many Mercedes none of which were purchased here because I apparently don't fit their profile. I do let them service my vehicles though they are the only Mercedes dealership I know of that does not run your car through the car wash before they return it to you unless you specifically...
Response from the owner Replied: Mike, I am very sorry to hear about your experience with us. We would really appreciate the chance to speak with you regarding this matter and do whatever possible to turn your experience around and earn your future business.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 22, 2018
Response from the owner Replied: Marquita, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 21, 2018
Response from the owner Replied: Selena, thank you for the stellar rating! We are so excited to see that you had a great experience here with us. If there is anything else we can do for you, please let us know! Sincerely, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 21, 2018
Great place!! good peoples
Response from the owner Replied: Thank you for your kind words, Eddie! I'm happy that you were pleased with your dealership experience. Please feel free to reach out to us with any future auto needs as we are always here to help.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 18, 2018
I've had many Mercedes none of which were purchased here because I apparently don't fit their profile. I do let them service my vehicles though they are the only Mercedes dealership I know of that does not run your car through the car wash before they return it to you unless you specifically...
Response from the owner Replied: Mike, I am very sorry to hear about your experience with us. We would really appreciate the chance to speak with you regarding this matter and do whatever possible to turn your experience around and earn your future business.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 18, 2018
7:30 appt. Breakfast provided. Great service in an out in an hour. May never purchase an auto anywhere else,
Response from the owner Replied: Thank you for your marvelous feedback, Ethel! Providing great customer service is our number one goal and I'm glad to hear that you were pleased with your dealership experience. If there's anything else we can do for you, just give us a call!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 17, 2018
Great service as always
Response from the owner Replied: Thank you, Aline! We're completely committed to providing great service and we're ecstatic to hear that your experience with us always reflects this dedication. We value our customers and we look forward to seeing you during your next visit.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 17, 2018
Response from the owner Replied: Thank you for leaving us this wonderful rating, Jannie! It's delightful to know that we were able to provide you with such a pleasant dealership experience. We look forward to working with you again!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 16, 2018
Response from the owner Replied: Hello Ben! We have seen your rating and would like to discuss any feedback or concerns you may have. Please feel free to contact me if you need any assistance.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 15, 2018
Response from the owner Replied: Hi Benjamin, we apologize that you did not have a good experience with us. Please feel free to give us a call or send me a direct message with more information on your experience. We would greatly appreciate your feedback. Thank you!Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 14, 2018
The sales people were straight forward and stood by their word. They were not overly pushy and gave me the time I needed to make the right decision.
Response from the owner Replied: Thank you so much for your feedback, Carlos! We are pleased to know that our staff was able to provide a positive buying experience. Feel free to contact us if you have any further needs.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 14, 2018
Great Service.
Response from the owner Replied: Thank you for your wonderful feedback, Hamid! Its great to know that we were able to provide you with great service. If you ever need anything else, please don't hesitate to let us know.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 13, 2018
Great service, place is busy all the time, great ppl.
Response from the owner Replied: Your awesome feedback truly made our day, Ulises! If there's anything more that we can do for you, please call or see us anytime!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 13, 2018
Response from the owner Replied: Thank you for the excellent rating, Andre! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to call or visit us if you need anything else.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 13, 2018
Response from the owner Replied: Thank you for the great rating, Tony! I'm glad to see that you were pleased with your visit. Please feel free to contact us if you need anything else, be it service or sales.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 12, 2018
Words cannot describe the experience we had at this VIP dealership. The staff was over the top with knowledge, hospitality, kindness and efficiency and made our families experience just that a true experience. We highly recommend Mercedes Benz of South Orlando for your Mercedes Benz experience. Ask...
Response from the owner Replied: Charlie, thank you for the awesome feedback and recommendation! Our staff takes customer service very seriously and I am sincerely pleased to know that their effort have made the difference in your car buying experience. Feel free to contact us if you have any further needs.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 11, 2018
Service took longer of what I was told it would be.
Response from the owner Replied: Thank you for the feedback, Oscar. We do appreciate your patience for the extended wait that you encountered. Please feel free to contact me if you'd like to discuss your visit further.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 11, 2018
Ivan answered all my questions and provided me many options. Great customer service and love my new car.
Response from the owner Replied: Thank you so much for this wonderful feedback and congratulations on your new purchase, Carmen! It's awesome to hear that Ivan was able to provide you with the great customer service that our dealership is known for. Feel free to call or stop by if there is anything else we can do for you. Best, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 11, 2018
Response from the owner Replied: Thanks for the outstanding rating, Ruben! We are pleased to see that everything went well for you. Don't hesitate to reach out if you have any other automotive needs. Best, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 11, 2018
Response from the owner Replied: Johan, thank you for the awesome rating! I'm happy to see that you were satisfied with our services. If you ever need anything, please don't hesitate to let us know. Best, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Yelp Review
- January 11, 2018
I took my car for service and they charged me for windshield fluid when I purposely filled up the windshield fluid before my service appointment. They charged me for something that they didn't do......I am worried about what else they don't do and still charge people....
Justin S. Replied: Gica, thank you for bringing this to our attention. Please contact me at your earliest convenience so I can address your concerns. I look forward to hearing from you.Sincerely,Justin Saavedra - - (407) 367-2731
Google+ Review
- January 06, 2018
Wonderful sales department, thank you!
Response from the owner Replied: Thank you for your kind words, Charlette! We are happy that you were pleased with the service you received from our sales department. Please call or come back and see us for any future automotive needs.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 06, 2018
Great Service.
Response from the owner Replied: Thank you so much for your review! We really appreciate your business and are so happy that we could provide you with great service. We look forward to serving you again!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 06, 2018
Response from the owner Replied: Thanks for leaving us a five-star rating, Saleh! We truly appreciate your business and look forward seeing you at our dealership in the future.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Yelp Review
- January 06, 2018
Great service, friendly and caring staff! They go above and beyond. I have enjoyed the movies, the sporting events and delicious breakfast in the mornings.
Justin S. Replied: Amy, thank you so much for taking the time to share your feedback! We're glad to hear that our staff went above and beyond to provide you with the great customer service we strive to deliver to each of our guests. If there is anything more that we can do for you please call or visit us anytime!Best,Justin Saavedra - - (407) 367-2731
Google+ Review
- January 05, 2018
Response from the owner Replied: Thank you, Yvette! We're pleased you had a 5-star experience with us and look forward to providing another positive experience.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Yelp Review
- January 05, 2018
The staff was super friendly and helpful, everyone knows what they are doing and will try their best to meet customers' needs. A great purchase experience for me and would definitely recommend this place to my friends.
Justin S. Replied: Your great feedback and recommendation truly made our day, Liu! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. Congratulations on your purchase! Please feel free to call or stop by if there is anything else we can do to help you.Best,Justin Saavedra - - (407) 367-2731
Google+ Review
- January 04, 2018
Service took longer of what I was told it would be.
Response from the owner Replied: Thank you for the feedback, Oscar. We do appreciate your patience for the extended wait that you encountered. Please feel free to contact me if you'd like to discuss your visit further.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 04, 2018
Excelent. Sales Excutive, Mr. Miles G. Colon was an exceptional seller, very attentive and concerned to provide all the clarifications about the vehicle and options for purchase. Thank you Mr. Colon.
Response from the owner Replied: Thank you for this awesome feedback, Richard! Hearing that you received "excellent service" from Miles is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the purchase and we look forward to doing business with you again in the future.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 02, 2018
Outstanding customer service managers
Response from the owner Replied: Michael, we strive for 100% satisfaction and it is great to hear that you were pleased with the service that you received from our staff. Thank you for taking the time to write this wonderful review. We look forward to serving you again in the future!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 02, 2018
Response from the owner Replied: We appreciate your positive rating and we are happy to see that you had a good experience at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like to assist you with any concerns that you may have. Please feel free to contact me at your earliest convenience.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 01, 2018
Response from the owner Replied: Your fantastic rating is greatly appreciated, Agatha! If there's anything more that we can do for you, please call or visit us anytime.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 31, 2017
I want to thank Sales Manager Darrell Davis, Business Manager RJ Aissa and especially my Salesman Luis Martinez for making me a very happy customer. I got such a great deal on my new car that I went and put the savings into the Elite VIP package and extended warranty. My experience with the...
Response from the owner Replied: Thank you for the great review and recommendation, Mark! We take pride in our customer service and do whatever we can to have our customers leave happy. Congratulations on your purchase! I will be sure to pass along your feedback to our team and all of us hope to see you again in the future.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 31, 2017
Response from the owner Replied: Hi Jay! Thanks so much for taking the time to leave us a positive rating. I'd like to hear from you further regarding your experience here and where you feel improvements could have been made. Please feel free to contact me at your earliest convenience.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 30, 2017
Above and Beyond Customer Service
Response from the owner Replied: Thank you for your excellent feedback! We truly appreciate your business and look forward to working with you again in the future.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 30, 2017
Google+ Review
- December 29, 2017
7:30 appt. Breakfast provided. Great service in an out in an hour. May never purchase an auto anywhere else,
Response from the owner Replied: Thank you for your marvelous feedback, Ethel! Providing great customer service is our number one goal and I'm glad to hear that you were pleased with your dealership experience. If there's anything else we can do for you, just give us a call!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 29, 2017
Great place!! good peoples
Response from the owner Replied: Thank you for your kind words, Eddie! I'm happy that you were pleased with your dealership experience. Please feel free to reach out to us with any future auto needs as we are always here to help.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 29, 2017
Variedade de veculos com negociao flexvel
Google+ Review
- December 29, 2017
Response from the owner Replied: I'm sorry to see you had a negative experience at our dealership, Marie. Please feel free to contact me at your earliest convenience so we can discuss your visit in depth and turn things around.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 29, 2017
Response from the owner Replied: Thank you for stopping by to leave us a 4-star rating, Paul! If you need any assistance in the future, please feel free to let us know.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 29, 2017
Response from the owner Replied: Thank you for the 4-star rating, Tom. We really appreciate it and please feel free to let us know if you have any feedback you would like to share.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 29, 2017
My mom and I had our very first experience at MBSO and was highly delighted over the service rendered by Mr. Robert Coleman. The entire car buying experience was elevated beyond words. We felt the sense of family and a VIP experience from start to finish. Without any hesitation we will refer any...
Response from the owner Replied: Congratulations on your purchase, Jaime! We're very happy that Robert was there to give you the customer service we know you and your mom deserve. We look forward to working with you or anyone you might send our way in the future.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 29, 2017
I will never buy another Mercedes product. I own the ml350 and from day one it had issues with the lift gate working which never got fixed. The batteries in the remote keys last about three months (versus years for Acura) and have a range of less than twenty feet. Once your embrace expires they...
Response from the owner Replied: I'm sorry to hear that you feel this way, Todd. This is not how we operate our business and your feedback is taken very seriously and I would like the chance to speak with you further about your experience so we can resolve your concerns and move this situation into a more positive direction.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 29, 2017
I must say how John Castillo in the Parts Dept. Did go the extra mile and much more to solve my problem. From the beginning he had a lot of empathy towards my situation and provided out of the way alternatives to help me. I really thank you John for going the extra mile for me.
Response from the owner Replied: Reynaldo, thank you so much for taking the time to share your feedback! We work incredibly hard to exemplify our commitment to customer care and I'm glad that John was able to show you what we strive to deliver. If there's anything more that we can do for you, please call or visit us anytime!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 29, 2017
Words cannot describe the experience we had at this VIP dealership. The staff was over the top with knowledge, hospitality, kindness and efficiency and made our families experience just that a true experience. We highly recommend Mercedes Benz of South Orlando for your Mercedes Benz experience. Ask...
Response from the owner Replied: Charlie, thank you for the awesome feedback and recommendation! Our staff takes customer service very seriously and I am sincerely pleased to know that their effort have made the difference in your car buying experience. Feel free to contact us if you have any further needs.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 28, 2017
Left by Miraal C.
The epitome of customer service is located RIGHT HERE in Orlando, the town of Mickey is blessed to have the best car dealership in the form of Mercedes Benz of South Orlando. From the attendants to the managers, best service is guaranteed at MBSO. Be it from Chris Overmyer in service, Mr.Mario's...
Response from the owner Replied: Your great feedback and patronage truly made our day, Miraal! We work incredibly hard to exemplify our commitment to customer care and I'm glad that our team was able to show you what we strive to deliver. If you have any other automotive needs we can assist you with, please don't hesitate to let us know.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 28, 2017
Drove from Atlanta to Orlando to get my lady a GLC300 coupe. The staff was awesome... Antonio was our salesman and Fatima was our internet contact. Great people. We were given a limited edition Mercedes hat, Mercedes monopoly game and a bottle of wine by the GM Dominic. I will make the drive again....
Response from the owner Replied: Congratulations on your GLC300 Coupe, Tedrick! We are pleased to hear about your great experience at our dealership! If there's anything else we can do for you, just give us a call!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 28, 2017
Absolutely fantastic!! They pay attention to all the details, and then even more!!! Don't buy a Mercedes from anyone else!!! I cannot tell you when I have felt more like a VIP than with this dealership!!! And they treat everyone exactly the same!!!!
Response from the owner Replied: We really appreciate you providing us with this feedback, William! We have a really great staff here and I'm very pleased to hear that you had a fantastic experience with us. Don't hesitate to reach out to us if you have any other automotive needs.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 28, 2017
I bought a brand new 2018 C300 car, the car I want, the deal I want and no hassle. . . excellent car.
Response from the owner Replied: Thank you for your feedback and congratulations on your 2018 C300, Gonzalo! We specialize in making things easy for our customers without the hassle. We certainly appreciate your business and look forward to working with you again.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 28, 2017
Great experience when I went there in how I was treated by my service advisor and the rest of the staff. My car was repaired in a timely manner and I was even given a loaner to use while my car was repaired.
Response from the owner Replied: Thank you for leaving us your positive review, Gibran! We are pleased to hear that you were satisfied with the loaner car we provided and the timely service you received from us. If there's anything more that we can do, please call or visit us again.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 28, 2017
Excellent service and was surprised at how fast the work was completed - 40K mileage maintenance!
Response from the owner Replied: Thanks for your great review, Maggie! We strive to provide excellent customer service and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 28, 2017
They were Great..Excellent customer Service..Very Happy
Response from the owner Replied: Thank you for the great review, Steven! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to call or visit us if you need anything else.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 28, 2017
efficient and reliable service
Response from the owner Replied: Sandy, thank you for stopping by to leave this wonderful review! Our staff prides itself on providing efficient and reliable service to every customer that comes to our dealership. If there's anything else that we can do to help you, please feel free to let us know.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 28, 2017
the owner is the best
Response from the owner Replied: Thank you, Wendy! If there are any other automotive needs we can assist you with, please don't hesitate to let us know.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 28, 2017
Response from the owner Replied: Thank you for leaving us an excellent rating, Joe Ann! We look forward to working with you again in the future.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 28, 2017
Response from the owner Replied: Your fantastic rating is greatly appreciated, David! If there's anything more that we can do for you, please call or visit us anytime!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 27, 2017
Great service department. Being able to text with my service advisor was a great convenience.
Response from the owner Replied: Thank you, Jonathan! We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to contact us if we can help with anything at all.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 27, 2017
Great service and friendly staff. Hard to find these days and stands out.
Response from the owner Replied: Bob, I really appreciate you being so kind as to write this review about our dealership! We try our best to stand out from other dealers in terms of service excellence. If you have any further needs, do not hesitate to call or visit us again.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 27, 2017
Response from the owner Replied: Thanks for the positive rating, Chaitanya! We greatly appreciate your business and look forward to your next visit.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 26, 2017
Response from the owner Replied: Diane, thank you for the awesome rating! I'm happy to see that you were satisfied with our services. If you ever need anything, please don't hesitate to let us know.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Yelp Review
- December 26, 2017
Beware of the Great deal, available for a week while you search for used cars. You tell them you would like to come look at it and are on your way. Great! Nope, car is sold in the 15 minutes it took you to get there. Hmmm, can someone say Bait and Switch? Third dealership in Orlando to do this.
Justin S. Replied: I'm sorry to hear that you had a negative experience with our dealership, Tammy. I assure you that we absolutely never instruct our staff to "bait and switch" any of our customers, nor do we condone the practice at all. I would be more than happy to discuss a specific car in our inventory with you and do whatever possible to turn things around for you. Please feel free to contact me at your earliest convenience.Sincerely,Justin Saavedra - - (407) 367-2731
Google+ Review
- December 25, 2017
My first time and was an amazing experience they makes you feel like a King....
Response from the owner Replied: Hi Robert, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Don't hesitate to reach out to us if you have any other automotive needs.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 23, 2017
Response from the owner Replied: Thank you for the 4-star rating, Carlos! If you need anything else in the future, please feel free to call or visit us anytime!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 22, 2017
Great and friendly staff always willing to help
Response from the owner Replied: Your outstanding feedback truly made our day, Jamal! We work incredibly hard to exemplify our commitment to customer care and I'm glad that our staff was able to show you what we strive to deliver. If you have any further needs, do not hesitate to contact us.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Yelp Review
- December 22, 2017
Terrible service. I went to refinance my car after a 3 year lease and Jeff, the supposed "manager" and Derby seemed as if they didn't want to negotiate at all. They took hours to run a credit check just to tell us there's nothing they can do to better the numbers, which I have excellent credit....
Justin S. Replied: Thank you for bringing this to our attention, Nicholas. Please contact me at your earliest convenience as I would like to hear more about your situation and do whatever I can to resolve your concerns. Sincerely,Justin Saavedra - - (407) 367-2731
Google+ Review
- December 21, 2017
Response from the owner Replied: Thank you so much for the perfect rating, Carylene! We couldn't be happier to know that you enjoyed your experience here at our dealership. Please let us know if we can do anything else for you.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 20, 2017
Nice
Response from the owner Replied: Thank you for the wonderful feedback! If there's anything else that we can do to help you, please feel free to let us know.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 17, 2017
Response from the owner Replied: Thank you so much for the excellent rating! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to call or visit us if you need anything else.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 17, 2017
So clean and welcoming. The waiting area was nice.
Response from the owner Replied: Thank you for your kind words, Selina! We appreciate it and look forward to serving you again on your next visit.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 16, 2017
Response from the owner Replied: Thank you for the 4-star rating, Craig. Please let us know if there's anything we can assist you with.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 15, 2017
I purchased a mercedes G550 4x4 squared from this dealer. Horrible experience for a $250,000 car. Everything was a nightmare shipping to my home in New York, the paperwork, the billing department tried to charge me $18,000 extra in taxes, and last i was promised a picnic basket by my sales person...
Response from the owner Replied: Will, I'm sorry to hear that you were not pleased with your dealership experience. If there's anything that I can do to help address your concerns, please do not hesitate to contact me directly.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 13, 2017
So clean and welcoming. The waiting area was nice.
Response from the owner Replied: Thank you for your kind words, Selina! We appreciate it and look forward to serving you again on your next visit.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 12, 2017
Great place to buy from , Nabil is a very professional sales representative he will make sure you get the right product before you get to the price , the whole experience was amazing, thank you guys and keep up the good work
Response from the owner Replied: Congratulations on your purchase, Yasmina! It's great to hear that Nabil was able to help with your purchase and has left such a positive impression on you. We appreciate your feedback and we look forward to working with you again in the future!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 10, 2017
I love this dealership, getting service on my car is always done on time and done right.
Response from the owner Replied: Thank you, Trent! We are very happy to hear that you were pleased with your dealership experience. We look forward to serving you again in the future!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 08, 2017
Response from the owner Replied: Thank you for the perfect rating, Pablo. We really do appreciate it.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Yelp Review
- December 07, 2017
I normally do not write negative reviews, but being a loyal Mercedes customer I was shocked by the service. I recently moved to the area and visited this dealer as my lease is ending soon. The first visit on a Sunday, no one was able to assist me. I thought I would give it another try. This time I...
Justin S. Replied: I'm sorry to hear about your experience, Leah. This is not how we operate our business and your feedback is taken very seriously. Please contact me directly so I can address your concerns and provide my assistance. I look forward to hearing from you. Sincerely, Justin Saavedra - - (407) 367-2731
Google+ Review
- December 06, 2017
Response from the owner Replied: We are glad that you had an excellent experience with us, John! Please keep us in mind for your future auto needs as we are always here to assist you.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 05, 2017
I love this dealership, getting service on my car is always done on time and done right.
Response from the owner Replied: Thank you, Trent! We are very happy to hear that you were pleased with your dealership experience. We look forward to serving you again in the future!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 05, 2017
All around VIP service
Response from the owner Replied: Thank you for the excellent feedback, Justo! I am glad to hear that you were pleased with the service you received from our dealership. We value our customers and we look forward to seeing you on your next visit.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 05, 2017
Response from the owner Replied: Thank you so much for the marvelous rating, Peggia! I'm very happy to see that you had an excellent experience at our dealership. If you have any further needs, do not hesitate to call or visit us anytime.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 04, 2017
Excellent
Response from the owner Replied: Thank you for the great rating and feedback, Fernando. We really do appreciate it.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 03, 2017
I was looking forward to checking out a couple models as I am looking to try something different than BMW. Probably the worst sales experience I had in sometime. The salesman was uninterested and didnt bother to ask me any questions. After a painfully awkward test drive where he didnt bother to...
Response from the owner Replied: I'm sorry to hear that you had a negative experience at our dealership, Boris. This is not how we operate our business and your feedback is taken very seriously. Please contact me directly so I can address your concerns and provide my assistance. I look forward to hearing from you.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- December 02, 2017
Response from the owner Replied: Thank you for the marvelous rating, Luly! Please keep us in mind for your future auto needs as our team is always here to assist you.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 29, 2017
Waited for the sales manager and Robert Coleman to call me back. This is not a serious dealrship
Response from the owner Replied: Thank you for bringing this to our attention, Don. Please feel free to contact me directly so I can address your concerns and provide my assistance. I look forward to hearing from you.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 29, 2017
Great buying experience!
Response from the owner Replied: Congratulations on your purchase, Bob! We love hearing about customers who have a great experience at our dealership and we are glad you are one of them. If you ever have any automotive needs in the future, don't hesitate to contact us anytime.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 29, 2017
Left by Ronaldo C.
Response from the owner Replied: Thank you for the perfect rating, Ronaldo! We really do appreciate it, and encourage you to call us or stop by for a visit if you need any assistance. Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 28, 2017
Response from the owner Replied: Thank you for the 4-star rating, Nala. Please let us know if there's anything we can assist you with.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 27, 2017
Response from the owner Replied: Thank you for the amazing review. We really do appreciate it.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 24, 2017
Excellent service from Miles Colon and Nate Sepulveda. Ask for these gentlemen when you get there. Love my new car.
Response from the owner Replied: Thank you for the feedback, Edwin. I'm pleased to hear that both Miles and Nate provided you with great assistance and a positive experience here at Mercedes-Benz of South Orlando. Please feel free to let us know if you need any further assistance.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 24, 2017
The sales personnel at this location have NO CLUE what they are selling. Me and my family had the worst experience when we went to pickup the car of our choice yesterday. Salesperson Fatima kept calling me literally 8 times in 2 days including 4 missed calls where she left detailed voicemails. I...
Response from the owner Replied: I am sorry to hear about your experience. This is not how we operate our business and your feedback is taken very seriously. I would really appreciate the chance to speak with you regarding this matter and I will try our best to rectify the situation. We hope that you'll give us another chance to serve you.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 24, 2017
Great location!! Extemely professional and courteous staff there!! Great service!! Highly recommend
Response from the owner Replied: Thank you for the marvelous feedback and recommendation, Mohil! It's delightful to know that we were able to provide you with such a pleasant dealership experience. If you ever have any automotive needs in the future, don't hesitate to contact us anytime.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 22, 2017
From the moment I walked in, to the moment I walked out of the dealership I felt extremely welcomed and comfortable. Salvatore, Rj and the entire Mercedes-Benz staff made my car buying experience the most pleasant and professional yet. Their customer service is impeccable and I couldnt be happier...
Response from the owner Replied: Thank you for leaving us this great review, Ashley! Family is just what you are and we are very happy that you feel that way. It's delightful to know that our staff was able to provide you with such a pleasant purchase experience. We look forward to your continued business!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 22, 2017
The sales personnel at this location have NO CLUE what they are selling. Me and my family had the worst experience when we went to pickup the car of our choice yesterday. Salesperson Fatima kept calling me literally 8 times in 2 days including 4 missed calls where she left detailed voicemails. I...
Response from the owner Replied: I am sorry to hear about your experience. This is not how we operate our business and your feedback is taken very seriously. I would really appreciate the chance to speak with you regarding this matter and I will try our best to rectify the situation. We hope that you'll give us another chance to serve you.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 21, 2017
Response from the owner Replied: Donny, thank you for giving us this fantastic rating! Feel free to call or stop by if there's anything else we can do for you.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 21, 2017
Response from the owner Replied: Thank you so much for the fantastic rating! It was a pleasure to assist you and please let us know when we can do so again.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 16, 2017
Response from the owner Replied: Thank you so much for the excellent rating, Bob! We try hard to please our customers in every way possible and it's gratifying to know that we have succeeded. Feel free to call or visit us if you have any further needs.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 15, 2017
Response from the owner Replied: Thank you for the awesome rating, Claudia! We greatly appreciate your business and look forward to seeing you during your next visit.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 11, 2017
Very helpful
Response from the owner Replied: Thank you for the great rating and feedback. I'm very pleased to hear that our team was helpful during you visit with us and please let us know if you need any further assistance.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Yelp Review
- November 10, 2017
incredible overall experience! everyone was so welcoming and courteous, Friendly and yet professional atmosphere. Sal and Nancy were the BEST to deal with.
Google+ Review
- November 09, 2017
No pressure sale .. I like that.
Response from the owner Replied: Congratulations on your purchase! We're proud to offer our customers a pressure-free shopping experience and I'm glad to hear that was the case for you. Thank you so much for your business and please let us know if there's anything else we can do for you.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 07, 2017
Easy to schedule for service. Cafeteria only offers coffee and water to drink and food are served in very small servings.
Response from the owner Replied: Victor, thank you so much for taking the time to share your feedback with us. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you have any questions or would like to discuss this issue in more detail, please give me a call. Your satisfaction is of the utmost importance.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 07, 2017
Response from the owner Replied: Thank you so much for the 5-star rating, Patrick! We are glad that you had a fantastic experience at our dealership. Please call or visit us if you need anything else.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 04, 2017
Response from the owner Replied: Thank you for the outstanding feedback! We appreciate it and look forward to serving you again in the future.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 03, 2017
Excellent service from Miles Colon and Nate Sepulveda. Ask for these gentlemen when you get there. Love my new car.
Response from the owner Replied: Thank you for the feedback, Edwin. I'm pleased to hear that both Miles and Nate provided you with great assistance and a positive experience here at Mercedes-Benz of South Orlando. Please feel free to let us know if you need any further assistance.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 02, 2017
Excellent service from Miles Colon and Nate Sepulveda. Ask for these gentlemen when you get there. Love my new car.
Response from the owner Replied: Thank you for the feedback, Edwin. I'm pleased to hear that both Miles and Nate provided you with great assistance and a positive experience here at Mercedes-Benz of South Orlando. Please feel free to let us know if you need any further assistance.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 02, 2017
Response from the owner Replied: Thank you for the perfect rating, John. We really do appreciate it!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 01, 2017
Response from the owner Replied: We are glad to see that you had an excellent experience with us, Hoang! We look forward to working with you again in the future.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- October 31, 2017
Response from the owner Replied: Thank you for the perfect rating, Roc! We really do appreciate it and encourage you to contact us or stop by for a visit if you need any assistance.Best regards,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- October 28, 2017
Just purchased a new car from MBSO and it was a pleasurable experience. Ive experienced the previous ownership and they were bone heads. This new regime is top notch! They go out of their way to help and assist. Tim Lofton (sales) was on his job from the moment we met him. He remained professional...
Response from the owner Replied: Thank you and congratulations on your new car, Stacy! Were glad to hear that Tim was able to help with your purchase and provided you with a pleasurable buying experience. Feel free to call or stop by if there's anything else we can do for you.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- October 28, 2017
Response from the owner Replied: Thank you so much for the excellent rating, Aziz! We are so glad to see when our customers are happy and want you to know we really do appreciate your business. Don't hesitate to reach out to us if you have any other automotive needs.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- October 26, 2017
Every time I go in for my car wash they never let me know when car is ready. I always wait and no one tells me hey we r done. I even was told we will call u when finished. No they never call I am just waiting .
Response from the owner Replied: Thank you for taking the time to share your experience with us, Jennifer. We appreciate your feedback as it helps us grow as a dealership. Rest assured that we would immediately implement improvements on our services to ensure that your next stay will be more satisfactory and pleasurable. Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- October 26, 2017
Great location!! Extemely professional and courteous staff there!! Great service!! Highly recommend
Response from the owner Replied: Thank you for the marvelous feedback and recommendation, Mohil! It's delightful to know that we were able to provide you with such a pleasant dealership experience. If you ever have any automotive needs in the future, don't hesitate to contact us anytime.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- October 24, 2017
My experiences with Mercedes-Benz of South Orlando have always been the top tier of customer service. I am sad I when I leave Orlando I will no longer have auch excellent service.
Response from the owner Replied: Thank you for the wonderful review! It's great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there's anything else we can do to help you.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Cars.com Review
- October 24, 2017
Recently leased a 2018 GLC 300... Sal was my sales associate who assisted me in the process... He listened to what I was looking for and found the perfect car to meet my needs. His experience with the product line combined w/Nancy's finance background made this one of the easiest vehicle shopping...
Google+ Review
- October 23, 2017
Response from the owner Replied: Thank you for the 4-star rating, Marcella. If you have any feedback you would like to share in regards to your experience with us, please feel free to let me know.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- October 22, 2017
Response from the owner Replied: Thank you for the perfect rating! Please let us know if you need any assistance.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- October 21, 2017
Service is superb. Personal -- VIP attention -- to details.
Response from the owner Replied: Thank you for the great feedback, Carlos. I'm happy to hear that you enjoyed your experience at our dealership and appreciate the 5-star rating. Please feel free to let us know if we can ever assist you again in the future.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- October 19, 2017
Response from the owner Replied: Thanks for leaving us a 5-star rating, Robert! We truly appreciate your business and we look forward to seeing you again at our dealership in the future.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- October 18, 2017
Paul Jones has been very easy to work with and is a good representative for you dealership.
Response from the owner Replied: Thank you for the fantastic review, Terry! It's great to hear that Paul has left such a positive impression on you. Take care, and please be sure to let us know when we can serve you again.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- October 17, 2017
Response from the owner Replied: Thank you for your 5-star rating! It is very much appreciated. Please let us know if there is anything else you needBest,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- October 14, 2017
FELT: SAFE, CLEAN, ORGANIZED, KNOWLEDGABLE, ATTRACTIVE, COMPROMISING, AGREEABLE, EMPATHETIC, SMART - WE PURCHASED A MERCEDES.
Response from the owner Replied: Thank you for your kind words and congratulations on your Mercedes, Joyce! We are happy that you were pleased with your visit at our dealership. Please let us know if we can do anything else to help you. Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Yelp Review
- October 13, 2017
We needed an extra car because our teenagers are driving now. We decided to go with a used Mercedes because of the expectations for quality and safety. The sales process at Mercedes Benz of South Orlando is about all there is to their quest for excellence. After driving the car once (other than the...
Justin S. Replied: I've read your review and I'd like you to know that we take your feedback very seriously, Marva. It was most certainly not our intention to give you a negative service experience. If you could contact me at your earliest convenience, I would like to discuss this further with you and provide my assistance.Sincerely,Justin Saavedra - - (407) 367-2731
Google+ Review
- October 12, 2017
The service was bad they showed me a car I didn't want and the lady at the front desk had an attitude. I went ahead to another Mercedes dealership with better customer service and a nicer staff
Response from the owner Replied: Chris, on behalf of our dealership, we would like to extend our apologies to you for your last visit with us. We strive to ensure an excellent experience and would appreciate the opportunity to hear more about what happened. Please contact me at jsaavedra@mbso.com, (407) 367-2731 at your convenience. I look forward to speaking with you.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- October 12, 2017
It was an awesome experience for my daughter Tiffany and myself! We were well taken care of by Assistant Service Manager Paul Jones. We even had breakfast, pancakes and sausages! It can't get no better than that. On a scale of 1-10, we give our experience a 10! Kudos to you Mercedes Benz of South...
Response from the owner Replied: Thanks for the kudos, Eunice! We work incredibly hard to exemplify our commitment to customer care and I am glad that Paul was able to show you what we strive to deliver. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- October 11, 2017
The customer service and follow up services were excellent. Thank you Duane and Daryl for your awesome service in getting me the best deal for my vehicle. and thank you RJ for your service, helping me understand my options and paperwork!
Response from the owner Replied: Thank you for taking the time to submit this awesome feedback! Hearing that you received "excellent service" from our staff is always encouraging and reassures us of our commitment to our customers. We look forward to doing business with you again in the future.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Yelp Review
- October 10, 2017
Fernando Malta and Eric Williams are the best of the Best thank you for the best service possible and going above and beyond
Justin S. Replied: Bobby, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear Fernando and Eric were able to go above and beyond your expectations and provide you with the best service experience. Feel free to call or stop by if there is anything else we can do for you.Best,Justin Saavedra - - (407) 367-2731
Google+ Review
- October 09, 2017
Great place, amazing customer service!
Response from the owner Replied:
Google+ Review
- October 06, 2017
My experiences with Mercedes-Benz of South Orlando have always been the top tier of customer service. I am sad I when I leave Orlando I will no longer have auch excellent service.
Response from the owner Replied:
Google+ Review
- October 06, 2017
Excellent Service
Response from the owner Replied:
Google+ Review
- October 05, 2017
Great place
Response from the owner Replied:
Google+ Review
- October 04, 2017
I live in Los Angeles and I buy cars when I am visiting my beach house in Florida. All I can say if I decided to drive 2 hours away to Orlando Florida to buy because mercedes st pete and tampa were more worried about pushing a sale rather than making me feel comfortable. Nabil from South Orlando...
Response from the owner Replied:
Google+ Review
- October 03, 2017
Bought a New Mercedes at another dealership and scheduled an appointment for service issues. Felt/ treated with indifference an we will get to it when we can. Happened twice and 3 times your out. Will drive somewhere else if you are to busy for existing customers. I am sure MotherMercedes wouldnt...
Response from the owner Replied:
Google+ Review
- October 01, 2017
The service was bad they showed me a car I didn't want and the lady at the front desk had an attitude. I went ahead to another Mercedes dealership with better customer service and a nicer staff
Response from the owner Replied:
Google+ Review
- September 27, 2017
Place very crowded this means great service
Response from the owner Replied:
Google+ Review
- September 27, 2017
they like to play too much games ended up at auto nation Mercedes and got the same exact car for 4k cheaper
Response from the owner Replied: Joseph, thank you for taking the time to provide us with this feedback. I'm very interested in speaking with you to further understand what the problems were during your visit. Please don't hesitate to contact me so I can address your concerns and move our dealership in a more positive direction.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- September 27, 2017
Kesa, made my approval process so quick & stress free. I thank God he sent me to MBSO is HEAVEN SENT!!! She rocks & #1 status. I never thought I would be in a 2017, when I initial applied for C300 2015. Kesa & MBSO team is taking over America hands down. If you don't have VIP status on your Benz...
Response from the owner Replied: Thank you for leaving us this great review, Keysha! We are very happy to hear that Kesa and our staff could be so helpful with your purchase. We look forward to seeing you back again in the future. Best, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- September 25, 2017
Left by Kamal R.
Response from the owner Replied: Thank you for giving us this great rating, Kamal! We couldn't be happier to know that you enjoyed your experience here at our dealership. Don't hesitate to contact us if there's anything else we can do for you.Best, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- September 24, 2017
Kyle James and Nate Sepulveda were both beyond a pleasure to work with. Professional, knowledgeable, and friendly; what else could you ask for? The process of buying a car isn't known to be pleasant, but I couldn't be happier with my experience. Thank you both!
Response from the owner Replied: Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that both Kyle and Nate provided you with a such a great car buying experience. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions.Best regards,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- September 24, 2017
Google+ Review
- September 22, 2017
Response from the owner Replied: Thank you for the rating, Adriana. Although we received a good rating from you, I would like to know why we didn't achieve a 5-stars from you and where you feel improvements can be made. Please feel free to contact me.Sincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- September 22, 2017
The experience at MBSO is always a pleasure. However, it took a really long time to get my car serviced. I assumed this was because they were short on mechanics that day. Seemed as if they had one guy doing all the major service needs.
Response from the owner Replied:
Google+ Review
- September 22, 2017
Response from the owner Replied: Thank you for the awesome rating, Natalia! Please keep us in mind for your future auto needs as our team is always here to assist you. Best, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- September 22, 2017
Response from the owner Replied: Shawn, we assure you that 100% customer satisfaction is our utmost priority and would like to hear from you further regarding your experience here and where you feel improvements could have been made. Please feel free to contact us anytime. Best, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- September 22, 2017
Response from the owner Replied: Shelley, I'm grateful that you provided us this marvelous star rating! We hope to see you again soon. Best, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Yelp Review
- September 22, 2017
The experience at MBSO is always a pleasure. However, it took a really long time to get my car serviced. I assumed this was because they were short on mechanics that day. Seemed as if they had one guy doing all the major service needs.
Google+ Review
- September 16, 2017
Response from the owner Replied: Thank you for taking the time to leave us a positive rating, Jose. I'd like to hear from you further regarding your experience at our dealership and where you feel improvements could have been made. I look forward to speaking with you.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- September 16, 2017
Kesa, made my approval process so quick & stress free. I thank God he sent me to MBSO is HEAVEN SENT!!! She rocks & #1 status. I never thought I would be in a 2017, when I initial applied for C300 2015. Kesa & MBSO team is taking over America hands down. If you don't have VIP status on your Benz...
Response from the owner Replied: Thank you for leaving us this great review, Keysha! We are very happy to hear that Kesa and our staff could be so helpful with your purchase. We look forward to seeing you back again in the future. Best, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- September 15, 2017
Response from the owner Replied: Thank you, Omar! We are pleased that your experience with us was so positive. Please feel free to call or stop by if there's anything else we can do for you.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- September 14, 2017
Response from the owner Replied: Thank you for the great rating, Joe! Please feel free to contact us if you need any assistance.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- September 12, 2017
THEY WERE ACCOMMODATING AND POLITE
Response from the owner Replied: Thank you for your feedback, Julie! We are happy to hear that you had a good experience at our dealership, but would like to hear more from you on how we can improve during your next visit. Please feel free to contact me at your earliest convenience.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- September 08, 2017
Very nice, Robert Coleman EXCELLENT service. My Mercedes Store
Response from the owner Replied:
Google+ Review
- September 08, 2017
Response from the owner Replied: Thank you for the great rating, Desmond! We are very happy to see that you were so satisfied with your dealership experience and look forward to serving you again in the future. Best, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- September 03, 2017
Response from the owner Replied: Thank you for the rating, Adriana. Although we received a good rating from you, I would like to know why we didn't achieve a 5-stars from you and where you feel improvements can be made. Please feel free to contact me. Sincerely, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Yelp Review
- September 02, 2017
From the beginning to the end Tom Wolf was superb doing all the transactions we needed to pull ahead into a 17 GLE from a 15 ML. We work for Keller Williams Realty in New York and we know service is everything especially cause we are known as the worlds largest Real estate firm as per agent count!!...
Justin S. Replied: Vince, thank you so much for taking the time to share your feedback! We're glad to hear that Tom went above and beyond to help out with your purchase. If there is anything more that we can do for you please feel free to contact us anytime! Best,Justin Saavedra - - (407) 367-2731
Google+ Review
- September 01, 2017
My service advisor: Chasity Mathers! She is amazing! What a great person to have on your Mercedes team. You need to reward her! Also, the nice accommodations and cleanliness of the facility are greatly appreciated! And the people that go above and beyond like RJ make me want to purchase another...
Response from the owner Replied:
Google+ Review
- August 30, 2017
they like to play too much games ended up at auto nation Mercedes and got the same exact car for 4k cheaper
Response from the owner Replied:
Google+ Review
- August 30, 2017
Kyle James and Nate Sepulveda were both beyond a pleasure to work with. Professional, knowledgeable, and friendly; what else could you ask for? The process of buying a car isn't known to be pleasant, but I couldn't be happier with my experience. Thank you both!
Response from the owner Replied:
Google+ Review
- August 29, 2017
Kesa, made my approval process so quick & stress free. I thank God he sent me to MBSO is HEAVEN SENT!!! She rocks & #1 status. I never thought I would be in a 2017, when I initial applied for C300 2015. Kesa & MBSO team is taking over America hands down. If you don't have VIP status on your Benz...
Response from the owner Replied: Thank you for leaving us this great review, Keysha! We are very happy to hear that Kesa and our staff could be so helpful with your purchase. We look forward to seeing you back again in the future. Best, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- August 29, 2017
Dress casual and experience how these sales people will totally ignore you. If you want your shoes polished on the other hand just show up in a fancy suit... Money doesn't travel in suits guys....
Response from the owner Replied:
Google+ Review
- August 29, 2017
Bd work!!!!!
Response from the owner Replied: That is not the kind of experience we seek to provide, Miroslava. Please don't hesitate to call me to share more information as I would like to learn more about what took place so we can address your concerns and move our dealership in a more positive direction. Sincerely, Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- August 27, 2017
Our experience with the service department at MB of South Orlando was outstanding. We were originally planning on servicing our vehicle at MB of Orlando in Maitland as it's closer for us, but we had a very bad experience with the employee responsible for scheduling the service appointment. She was...
Response from the owner Replied: Joseph, thank you for your positive review of our service department! I'm very interested in speaking with you to further understand what the issues youve experienced with our sales department. Please do not hesitate to contact me so that I can address your concerns and move our dealership in a more positive directionSincerely,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- August 25, 2017
Our experience with the service department at MB of South Orlando was outstanding. We were originally planning on servicing our vehicle at MB of Orlando in Maitland as it's closer for us, but we had a very bad experience with the employee responsible for scheduling the service appointment. She was...
Response from the owner Replied:
Google+ Review
- August 25, 2017
Response from the owner Replied: Thanks for the fantastic rating, Meeshi! We are very happy to see you were so satisfied with your dealership experience and look forward to serving you again in the future!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- August 24, 2017
James and Malik were phenomenal. They explained and advised me of my situation, and handled the necessary service expertly!
Response from the owner Replied: Joseph, thank you for your feedback! James and Malik are truly phenomenal employees and we appreciate them for providing you with the excellent customer service we strive to deliver to each of our guests. Please let us know if we can do anything else for you. Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- August 24, 2017
Had issues with the E350 CPO I bought, after 4 visits to the service center for issues with the care the dealership made it right by finding me another E350 CPO. At 1st this was a horrible expierence, however their sales staff stepped up and made it right and for that I give them a lot of credit.
Response from the owner Replied:
Google+ Review
- August 24, 2017
Service is terrible, unacceptable.
Response from the owner Replied:
Google+ Review
- August 24, 2017
Response from the owner Replied: Zhonghua, thank you for the outstanding rating! I am pleased to hear that everything went well for you. We look forward to serving you again in the future!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- August 24, 2017
Response from the owner Replied: Thank you so much for giving us a perfect star rating, James! Were glad that you had a positive experience at our dealership. Don't hesitate to reach out if you have other automotive needs.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- August 24, 2017
Response from the owner Replied: Thank you so much for this awesome rating, Migdalia! We are pleased that your experience with us was so positive. Please feel free to call or stop by if there's anything else we can do to help you.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- August 24, 2017
Response from the owner Replied: We really appreciate your perfect rating, Sharon! Please feel free to contact us if you need any assistance.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- August 24, 2017
Response from the owner Replied: Thank you so much for giving us a perfect star rating, Lauren! Were glad that you had a positive experience at our dealership. Don't hesitate to reach out to us if you have any other automotive needs.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Yelp Review
- August 21, 2017
Malek and James were amazing, very accommodating from the roadside assistance to the service. Keep up the great communication!
Justin S. Replied: Thank you for your marvelous feedback, Emily! Providing great customer service is our number one goal and I am glad to hear that you were pleased with the service you received from Malek and James. If there is anything else we can do for you just give us a call!Best,Justin Saavedra - - (407) 367-2731
Google+ Review
- August 17, 2017
Response from the owner Replied: Thanks for the fantastic rating, Meeshi! We are very happy to see you were so satisfied with your dealership experience and look forward to serving you again in the future!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- August 13, 2017
Great service. Easy access. Near Mall
Response from the owner Replied:
Google+ Review
- August 13, 2017
Response from the owner Replied: Thanks for the fantastic rating, Meeshi! We are very happy to see you were so satisfied with your dealership experience and look forward to serving you again in the future!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731