Google Review
- June 25, 2019
Google Review
- June 25, 2019
Great service!!!! GREAT TEAM! No other place in Orlando or the ENTIRE state of FL that I would buy from other than MBSO.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding your experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- June 25, 2019
Google Review
- June 25, 2019
very friendly service
Cars.com Review
- June 24, 2019
It is really difficult to rate a place that is already perfect. How do you improve on a place that is magnificent in every way. Going to this dealer is like going to a resort like place. I played pool and explored the dealership.
Cars.com Review
- June 24, 2019
Total attention, customer care and follow up. All personnel were courteous, professional, informative and friendly. I have never experienced a car buying process as lovely as this was and the follow up matched the same care and attention as the initial visit. Thank you for an unforgettable...
Google Review
- June 24, 2019
My experience at Mercedes Benz of South Orlando was excellent. Hector, my salesperson, did an awesome job showing me the inventory, staying within my budget, and finding the right vehicle for me. Margie also did a great job in getting my electronic devices connected to the car and showing me each...
Cars.com Review
- June 24, 2019
This was my first time there so I was a little confused as to where to go. I saw several people walk by me as I stood there looking lost. I then flagged someone down and the service was good from there. The waiting area was super comfortable and my car was serviced fast.
Google Review
- June 24, 2019
The staff was AmAZING!!! Derby the agent assisting me gave SUPERB service. He answered all my questions and made sure I understood everything before purchasing and after purchasing. I will definitely recommend anyone to purchase from here. And Ill be back for another purchase after my vehicle is...
Cars.com Review
- June 24, 2019
SUPERB customer service! Answered all my questions and concerns and made sure I understood before purchasing and after purchasing. Worked with me past store hours
Cars.com Review
- June 24, 2019
All items addressed without any issues. Cindy, service rep, covered all bases and was a pleasure to deal with. Constant communication.
Cars.com Review
- June 24, 2019
James was amazing!!! I felt confident from the moment he contacted me ~ he made sure the repair was expedited in a timely manner even given the fact the part had to come from Germany. He checked in every couple of days to make sure I was still ok and confirmed I didnt change my mind about needing...
Cars.com Review
- June 24, 2019
The VIP experience and service. All the extras like a nice rental car, communication, professionalism, courtesy and refreshments while waiting for pick up. Definitely the service representative.
Google Review
- June 23, 2019
Great experience! Imran and nancy were great to work with!
Cars.com Review
- June 23, 2019
Everybody was great and nice. This was my first experience at Mercedes it was very nice, I was impressed and happy.
Cars.com Review
- June 23, 2019
Great personal experience, your staff is outstanding! Facility is one of the best I have ever seen. Quick response to my maintenance issue and awesome service. Thanks again!
Cars.com Review
- June 23, 2019
It is always clean, professional, personal and respectful to its vehicle owners and it's Mercedes Benz family. They will take the time to find the right vehicle for your needs.
Cars.com Review
- June 23, 2019
Very friendly, clean facility, staffs are very professional, there is no push sales. I am very happy with the experience.
Cars.com Review
- June 23, 2019
Everyone was professional, and the service was fast. Scheduling an appointment was simple. The facility always looks clean. Being able to have my car delivered back to me is a great benefit.
Cars.com Review
- June 23, 2019
The staff is extremely friendly and they make you very comfortable through out the entire experience! I would recommend to family and friends
Cars.com Review
- June 22, 2019
Viktor is the best service advisor at the dealership. Only advisor I send my friends and family to. Best service in Orlando!
Cars.com Review
- June 22, 2019
I liked the pick up service. My vehicle was returned to me washed and clean. It was an awesome experience as usual.
Cars.com Review
- June 22, 2019
Tony was wonderful. I was well taken care of as always. They fit me in without an appointment and took care of me promptly.
Cars.com Review
- June 22, 2019
It's a pleasure to work with Viktor Kazakov. He is very professional and yet friendly enough to make our service trips enjoyable. He is always willing to go the extra mile.
Cars.com Review
- June 22, 2019
Great experience, Viktor is awesome and this is my new Service center as I just moved from Denver, CO. to The Villages, FL.
Cars.com Review
- June 22, 2019
Professional, timely and overall great service of my vehicle. Service representative communication was excellent. She did a follow up call after my vehicle was returned to me.
Cars.com Review
- June 22, 2019
Did an excellent job timely my service workers Tiffany and earl were great love dealing with you will be back
Cars.com Review
- June 22, 2019
Service adviser was courteous and understood the pride I take in my autos. I want to be sure my car will be handled with care.
Cars.com Review
- June 22, 2019
Staff, technician were knowledgeable, professional and accommodating. Place is nice the only thing I would change is the wait time seems to be a bit long but staff kept me updated
Cars.com Review
- June 22, 2019
I was treated with courtesy and friendliness. My Advisor was courteous, friendly and knowledgeable. My maintenance work was finished in record time.
Google Review
- June 22, 2019
Cars.com Review
- June 22, 2019
salesman made the experience worth coming back to purchase his names Ivan Delgago i as a past customer so he won me back
Cars.com Review
- June 22, 2019
Excellent Customer Service! Very prompt to answer any questions and provide options so you can take home your beautiful car!
Cars.com Review
- June 22, 2019
The service department is great, and Paul jones is an excellent employee. He really cares about the customers satisfaction. I would never use another Service Advisor.
Cars.com Review
- June 22, 2019
Availability of preferred vehicles. Pleasant sales environment. Knowledgeable sales director. Non-aggressive sales experience. Robert Coleman has consistently delivered the best purchasing experience over the 15 years that I have driven a Mercedes Benz.
Cars.com Review
- June 22, 2019
Coming in for service is usually a great experience. James Edward is a pleasure to deal with. He always keeps me informed and updated on the progress of my car. It is always a pleasurable experience when I work with James.
Cars.com Review
- June 22, 2019
I was very satisfied with the service at this dealership. It was fast, prompt, efficient and the representative, Eric, was very courteous and answered all of my questions.
Google Review
- June 22, 2019
No hazzel and quick service. When you had to keep my car, a nice replacement was given.
Cars.com Review
- June 22, 2019
Eric was very helpful, listening well and being responsive to the issues presented! The work was done in a timely manner, the car was delivered in great shape!
Cars.com Review
- June 22, 2019
Eric my agent and the technician doing a great job and excellent customer service. Please recognize them they deserve it. Thank you
Cars.com Review
- June 22, 2019
Quality service from experienced personnel. I was given a status report throughout the time I was in the service waiting area.
Cars.com Review
- June 22, 2019
It was very easy to negotiate the lease purchase. Car was delivered to my office in Miami and paperwork was very smooth.
Cars.com Review
- June 22, 2019
My service writer James was excellent, the service was good and timely and the mechanic Ken came out and spoke to me as well great service.
Cars.com Review
- June 22, 2019
No hazzel and quick service. When you had to keep my car, a nice replacement was given. Nice with light breakfast and lunch service - great touch.
Cars.com Review
- June 22, 2019
I can start with Keith, my service advisor, following with Hector Perez on Sales and the sale manager Mr. Ramirez. I have a lot of problems with my GLE350 2018 and I was very mad, They worked with me to make me fell much better than went I came. Right know I'm very happy with my 2020 GLE. I'm...
Cars.com Review
- June 22, 2019
Well last time I was in I did not get my problem fixed but this time I contacted Jeff the manager and he made sure I was taken care of and my car is fixed now. Peter was my new service guy he was great to work with also.
Cars.com Review
- June 22, 2019
the attention given by my service advisor Earl Koffler, I was informed at every step of service being done. I would recommend MBSO for Mercedes Service.
Cars.com Review
- June 22, 2019
Victor has the best service , and he follow up with me every day giving me an update on the service
Cars.com Review
- June 22, 2019
Excellent red cap service. Quick turnaround and great communication . The facilities are clean with a food service area complimentary to VIP customers - very nice touch indeed
Google Review
- June 22, 2019
Google Review
- June 22, 2019
Cars.com Review
- June 22, 2019
The people and the service. When they are going to be late they let me know and offer to Uber me home and return when my vehicle is ready or they offer to deliver it. Service Department is the best. The folks in the cafe are fabulous too!!
Cars.com Review
- June 22, 2019
Service and attentions are excellent. They really focus on details and on making you feel appreciated. They go above and beyond at the time of taking care of you as a customer
Cars.com Review
- June 22, 2019
Service advisor Viktor was extremely helpful and kept me informed. They unexpectedly needed to keep my vehicle until the next day and Viktor arranged for a car service to take me home. The next day they actually delivered my car to my home. Exceeded my expectations!
Yelp Review
- June 21, 2019
Great staff! the service scheduling department is exceptional!! Always a great experience every time I visit!
Google Review
- June 21, 2019
Communications were great. Very convenient and efficient. It was a nice service to have car picked up and delivered. Problems were fixed and I was call to explain exactly what had been done to my car.
Response from the owner Replied: Thanks for the great rating, Kirk. We're pleased that everything went well for you.Best, Mercedes-Benz of South Orlando Team
Google Review
- June 20, 2019
We did our research, and and looked into all the MB dealers in the area. Had our eyes on a Certified Pre Owned, but saw this beauty in the parking lot, and had to bring her home.
Response from the owner Replied: We appreciate your kind words. Thank you for choosing Mercedes-Benz of South Orlando for your vehicle needs.Best, Mercedes-Benz of South Orlando Team
Google Review
- June 20, 2019
Response from the owner Replied: We appreciate the time it took for you to assign our dealership with such an excellent star rating. Please let us know if there's anything we can do for you in the future.Best, Mercedes-Benz of South Orlando Team
Google Review
- June 20, 2019
Horrible service, the old man who is supposed to cook treats people real badly
Response from the owner Replied: We appreciate you taking time to let us know about your experience. Your concerns are very important to us and we would like to learn more. Please reach out at your convenience.Sincerely, Mercedes-Benz of South Orlando Team
Google Review
- June 18, 2019
Aaron Vogel greeted us promptly, welcomed us to the store and made us feel like part of the family. Thank you!
Response from the owner Replied: Nelson, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way as you are working with Aaron. That is what we value and we make every effort to make our customers feel that way.Best, Mercedes-Benz of South Orlando Team
Google Review
- June 18, 2019
Excellent service...always!
Response from the owner Replied: Thank you so much for your review! We really appreciate your business and are so happy that we could provide excellent service to you. We look forward to serving you again!Best, Mercedes-Benz of South Orlando Team
Google Review
- June 17, 2019
Based on my personal experience that is my opinion: Range 0 - 10 Service or Product: 9 Customer service: 6 Environment: 8 Cleaning: 8 Washroom: 8 Cost: 6 Accept Bitcoins: No #RCrecommendsthis I might be asking for too much but I believe there is some areas in the store which they can improve the...
Response from the owner Replied: Thank you for taking the time to write this review. We are pleased to hear that we were able to provide an overall positive experience.Best, Mercedes-Benz of South Orlando Team
Google Review
- June 17, 2019
By far the best dealership Ive ever dealt with.MB S Orlando had the exact car we wanted, and while we could have spent all day with Robert the sales manager, a great guy,, they had us out and driving in no time.We are extremely pleased with our AMG and recommend the car as well as the dealership.
Response from the owner Replied: Bobby, thank you for the feedback! We are happy to hear of your positive experience at Mercedes-Benz of South Orlando, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future!Best, Mercedes-Benz of South Orlando Team
Google Review
- June 16, 2019
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Google Review
- June 15, 2019
Hector was a awesome sale representative
Response from the owner Replied: Thank you for your great review, Christina! We're glad to have Hector on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care!Best, Mercedes-Benz of South Orlando Team
Google Review
- June 15, 2019
Communications were great. Very convenient and efficient.
Response from the owner Replied: Thanks for the great rating, Kirk. We're pleased that everything went well for you.Best, Mercedes-Benz of South Orlando Team
Google Review
- June 15, 2019
Great customer service!
Response from the owner Replied: Chandra, we always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that you received excellent service! If there is anything else that we can for you please dont hesitate to reach out.Best, Mercedes-Benz of South Orlando Team
Google Review
- June 15, 2019
Response from the owner Replied: We appreciate the time you took out of your day to provide this feedback, Toney. At Mercedes-Benz of South Orlando, our goal is to provide nothing short of a 5-star experience for all our customers and we apologize for falling short in this instance. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you!Sincerely, Mercedes-Benz of South Orlando Team
Google Review
- June 14, 2019
Response from the owner Replied: Thank you for assigning our dealership this awesome 5-star rating, Jerad.Best, Mercedes-Benz of South Orlando Team
Google Review
- June 13, 2019
Response from the owner Replied: We appreciate the time it took for you to assign our dealership with such an excellent star rating. Please let us know if there's anything we can do for you in the future.Best, Mercedes-Benz of South Orlando Team
Yelp Review
- June 13, 2019
Wednesday morning I was driving up from Miami and about 3H into my driving my C250 with 66K Miles started to die on the highway.Engine shaking and car was about to die.This is the second time i attempt a long drive in this car and the same thing happens, I pulled over on the side of the highway and...
Justin S. Replied: Rui, we appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please reach out at your convenience.Sincerely, Mercedes-Benz of South Orlando Team
Google Review
- June 12, 2019
My wife had a ABS sensor malfunction. They tried to sell her a set of four new sensors, which are very expensive. They told her that when it fails completely, the car will lock up and cause an accident. I'm an engineer, no systems on a Mercedes go into critical failure. They fail passively by simply...
Response from the owner Replied: Our team has acknowledged this review.
Google Review
- June 12, 2019
Excellent and efficient all you can for from a first class dealership. They always stay in touch and constantly update you on the progress of your service.
Response from the owner Replied: Thank you for this amazing review, Dominique! We really appreciate your business.Best, Mercedes-Benz of South Orlando Team
Google Review
- June 11, 2019
Response from the owner Replied: Thank you for the feedback. We look forward to working with you again.Best, Mercedes-Benz of South Orlando Team
Google Review
- June 11, 2019
Absolutely great people!
Response from the owner Replied: Thanks for the great rating and kind words, Ricardo. We're pleased that everything went well for you.Best, Mercedes-Benz of South Orlando Team
Google Review
- June 11, 2019
Fui procurar e comprar uma pea e fui muito bem atendido pelo Sr Tiago que me mostrou um carro similar ao meu. Tambm fui igualmente muito bem atendido pela Sra Kimberly que foi muito gentil e atenciosa em identificar, pedir e encomendar a pea. Pessoas assim que fazem a diferena em uma boa...
Response from the owner Replied: Thank you for the feedback. We look forward to working with you again.Best, Mercedes-Benz of South Orlando Team
Google Review
- June 11, 2019
Response from the owner Replied: Vincent, thank you for taking the time to leave this positive rating. Please let us know if there's anything we can do for you in the future.Best, Mercedes-Benz of South Orlando Team
Google Review
- June 10, 2019
Excellent service as always. The VIP Program is amazing and never fails to impress me.
Response from the owner Replied: We appreciate your input, Daniel. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of South Orlando. If there is anything more we can do for you please come back and see us any time! Take care!Best, Mercedes-Benz of South Orlando Team
Google Review
- June 08, 2019
Great service!
Response from the owner Replied: Raynier, thank you so much for your review! We really appreciate your business and are so happy that we could provide great service to you. We look forward to serving you again!Sincerely,Mercedes-Benz of South Orlando Team
Yelp Review
- June 08, 2019
Coming to this Mercedes is such a wonderful experience, you are always welcomed and treated like royalty! Thank you so much to RJ, and Mr. Coleman, for taking care of us and helping us get our 2nd Mercedes! Wouldn't want to go to any other dealer!
Justin S. Replied: Anna, thank you for reaching out and congratulations on your purchase! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day.Sincerely,Mercedes-Benz of South Orlando Team
Google Review
- June 07, 2019
Aaron Vogel always take great care of me. Super service, a true professional. Always a pleasure to see Robert Coleman too, I purchased my car from him. Always ready to help in any way necessary.
Response from the owner Replied: Hi Alan and thanks for your kind words! We appreciate Aaron and Robert, and we are thrilled that they have taken care of you and accommodated your needs. If you have any further needs, do not hesitate to come back to see us.Sincerely,Mercedes-Benz of South Orlando Team
Google Review
- June 06, 2019
Response from the owner Replied: Okasaky, it is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you!Sincerely,Mercedes-Benz of South Orlando Team
Google Review
- June 05, 2019
A very dear friend of mine told me to go to Mercedes-Benz of Orlando To purchase my new car. I was concerned about the salesmen putting pressure on me to make a sale but my friend told me not worry about that. I walked in the dealership by myself, from the moment I walked in, I knew this experience...
Response from the owner Replied: Alexandra, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mercedes-Benz of South Orlando! If there is anything else we can do for you, please feel free to give us a call.Sincerely,Mercedes-Benz of South Orlando Team
Google Review
- June 05, 2019
I am so happy my sales rep was Zuhare Saedi. What a pleasure.He is a professional, very positive, welcoming, and certainly has the knowledge to cover all of the aspects we had to cover to finalize my new car purchase. I would deal with him again in an instant and I strongly recommend him to anyone...
Response from the owner Replied: Thank you for your feedback. Zuhare is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to stop by if there is anything else that we can do for you.Best, Mercedes-Benz of South Orlando Team
Google Review
- June 05, 2019
This was the first time I have been to this dealership. I only needed a headlight replaced but the professionalism was right as I expected from a Mercedes-Benz dealership.
Response from the owner Replied: John, we appreciate your input. Glad to hear that you are pleased with the service we offer here at Mercedes-Benz of South Orlando. If there is anything more we can do for you please come back and see us any time! Take care!Sincerely,Mercedes-Benz of South Orlando Team
Google Review
- June 05, 2019
Kristine was extremely helpful answering each and every question and concern I had. She also made my experience easy and less complicated than any other dealership Ive experienced.
Response from the owner Replied: Thank you for this great review! Kristine is truly an exceptional employee and we appreciate her for giving you an easy and pleasant experience.Sincerely,Mercedes-Benz of South Orlando Team
Google Review
- June 04, 2019
Left by Carlos R.
Excellent service and people. I highly recommend Mercedes Benz of south Orlando
Response from the owner Replied: Carlos, thank you for your feedback and recommendation! We really appreciate your business.Sincerely,Mercedes-Benz of South Orlando Team
Google Review
- June 04, 2019
excellent services thanks
Response from the owner Replied: We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!Best,Mercedes-Benz of South Orlando Team
Google Review
- June 04, 2019
Great service. Very friendly, they keep you in the loop. Its a nice experience when i have to take my mb in.
Response from the owner Replied: We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!Best,Mercedes-Benz of South Orlando Team
Google Review
- June 03, 2019
I had horrible experience at MB of South Orlando Millenia Boulevard, my wife and I are in the market to lease. On-line sales rep Fatima was very nice and pleasant on the phone which made us come over to see what pricing we can get, when we got to the dealership we had to wait for close to 30 minutes...
Response from the owner Replied: We would like the opportunity to speak with you directly regarding your experience.
Google Review
- June 03, 2019
Wonderful staff !
Response from the owner Replied: Thank you for the great review, Janine. Please come visit us if you need anything else, be it service or sales.Best,Mercedes-Benz of South Orlando Team
Google Review
- June 02, 2019
Response from the owner Replied: We value the opportunity to learn of your experience here at Mercedes-Benz of South Orlando. I would appreciate the opportunity to amend any issues. If you could please contact me at your earliest convenience, I would like to discuss this further with you and attempt to make things right.Best,Mercedes-Benz of South Orlando Team
Google Review
- June 02, 2019
Im a new member of Mercedes-Benz family, they threat us as VIP clients, I thanks my seller Hector Perez for a great service and his professionalism.
Response from the owner Replied: Hi Yamira and thanks for the great feedback! We're very happy that Hector was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again!Best,Mercedes-Benz of South Orlando Team
Google Review
- June 02, 2019
Response from the owner Replied: Thanks for the great rating, Lee. We're pleased that everything went well for you.Best,Mercedes-Benz of South Orlando Team
Google Review
- June 01, 2019
Response from the owner Replied: It is always our goal to earn your 5-star rating, Illitch. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you!Regards,Mercedes-Benz of South Orlando Team
Google Review
- June 01, 2019
Great service.
Response from the owner Replied: We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.Regards,Mercedes-Benz of South Orlando Team
Google Review
- May 31, 2019
Excellent dealership excellent customer service
Response from the owner Replied: We cant thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.Regards,Mercedes-Benz of South Orlando Team
Google Review
- May 31, 2019
Tony was great at service. I would definitely recommend him.
Response from the owner Replied: Thank you for your great review, Advani! We're glad to have Tony on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care!Regards,Mercedes-Benz of South Orlando Team
Google Review
- May 31, 2019
Everybody at the dealership was amazing. starting off with the salesperson Tim Lofton, from beginning to end he was 1st class. The finance manager, the general manager and even the mechanic drove with me in the car to make sure all was good. Highly recommend the dealership
Response from the owner Replied: Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.Regards,Mercedes-Benz of South Orlando Team
Google Review
- May 31, 2019
I have a 2017 Mercedes S class ,it was recently serviced and the tyres changed .Im driving down the 408 with my daughter when the car starts to shake .I pull into the hard shoulder to discover that my tyre was coming off and all the lugs nuts had come off .We could have been killed , that said i...
Response from the owner Replied: Our team has acknowledged this review.
Google Review
- May 29, 2019
Good deals
Response from the owner Replied: Thank you for the great review, Kevin. Please come visit us if you need anything else, be it service or sales.Regards,Mercedes-Benz of South Orlando Team
Google Review
- May 28, 2019
A lot to be desired- Specifically the Service Team. I purchased a new 2019 vehicle in November, including the VIP service offering. I have had one disappointment after another and no matter the larger car selection, will never buy from this Orlando Mercedes Dealer again simply due to their...
Response from the owner Replied: That is not the kind of experience we seek to provide, Dana. Please visit us when you can so we can address this together.Sincerely,Mercedes-Benz of South Orlando Team
Google Review
- May 28, 2019
Response from the owner Replied: Thank you for assigning our dealership this awesome 5-star rating, Donald.Best, Mercedes-Benz of South Orlando Team
Google Review
- May 28, 2019
I am so happy my sales rep was Zuhare Saedi. What a pleasure.He is a professional, very positive, welcoming, and certainly has the knowledge to cover all of the aspects we had to cover to finalize my new car purchase. I would deal with him again in an instant and strongly recommend him to anyone...
Response from the owner Replied: Thank you for your feedback. Zuhare is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to stop by if there is anything else that we can do for you.Best, Mercedes-Benz of South Orlando Team
Google Review
- May 28, 2019
We appreciate John Sulano great help in the process of buying our new Mercedes-Benz 2018 .
Response from the owner Replied: Thank you for your feedback. We are glad that John was able to help you. We look forward to working with you again.Best, Mercedes-Benz of South Orlando Team
Google Review
- May 28, 2019
Best experience with a car dealership! They treat you like a VIP regardless if you are looking at an entry level or top of the line! Nancy, Hector and the entire team were super friendly and rolled out the red carpet! I am a customer for life and can't thank them enough for helping me with my dream!
Response from the owner Replied: John, thanks for the great review! Please come visit us if you need anything else, be it service or sales.Best, Mercedes-Benz of South Orlando Team
Google Review
- May 27, 2019
Response from the owner Replied: Thanks for the great rating, Caleb. We're pleased that everything went well for you.Best,Mercedes-Benz of South Orlando Team
Google Review
- May 26, 2019
I worked with Hector and he was pleasant, classy, respectful, patient and not pushy. I visited The Benz dealer last year when I was shopping for my niece and met Hector the first time. He was so pleasant and presented so many dealer perks that it left an impression on me. I previously purchased...
Response from the owner Replied: Thank you so much for your feedback, JJ. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Hector. Please let us know if we can ever help you in the future.Best,Mercedes-Benz of South Orlando Team
Google Review
- May 25, 2019
I was satisfied that they did my service efficiently.Kristine was very informative and professional.Thank you for meeting my expectations.
Response from the owner Replied: Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.Best,Mercedes-Benz of South Orlando Team
Yelp Review
- May 25, 2019
Poor customer service owned Mercedes in past 30 years or more been many dealership never experienced such rude employees. Manager Dominic never answered the phone bad example. Need to update my lease will not do it with this dealership. Avoid them. Not honest and unprofessional. Who owns this....
Justin S. Replied:
Google Review
- May 25, 2019
Beautiful dealership, great ppl , always courtesy and nice
Response from the owner Replied: We cant thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.Best,Mercedes-Benz of South Orlando Team
Google Review
- May 24, 2019
Response from the owner Replied: Thanks for the great rating, Steve. We're pleased that everything went well for you.Best,Mercedes-Benz of South Orlando Team
Google Review
- May 24, 2019
Excelente dealerships
Response from the owner Replied: Yon, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again!Best,Mercedes-Benz of South Orlando Team
Google Review
- May 24, 2019
Just moved to Orlando need to trade my car but unfriendly staff. Not professional service.My tires need air had to insist to put air in the tires also refused to do a car wash. I had Mercedes over 30 years never had such a bad experience. Avoid this dealership
Response from the owner Replied: We appreciate the open and honest feedback and it will be considered by our team. Please reach out to us directly if theres anything we can do to help alleviate these issues for you.
Google Review
- May 24, 2019
Absolutely love this place. Service is great. Clean and nice facility
Response from the owner Replied: Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.Best,Mercedes-Benz of South Orlando Team
Google Review
- May 23, 2019
My wife had a ABS sensor malfunction. They tried to sell her a set of four new sensors, which are very expensive. They told her that when it fails completely, the car will lock up and cause an accident. I'm an engineer, no systems on a Mercedes go into critical failure. They fail passively by simply...
Response from the owner Replied: Our team has acknowledged this review.
Google Review
- May 23, 2019
Paul is excellent and always follows through!
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Google Review
- May 22, 2019
Outstanding customer service and the facility is unbelievably awesome. I am new to Orlando and am happy I found the perfect place to have my Benz taken care of!
Response from the owner Replied: Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact me or visit us if you need anything else.Best,Mercedes-Benz of South Orlando Team
Google Review
- May 22, 2019
made a deal on an S-Class. Easy to work with no bait and switch tactics like some dealerships.
Response from the owner Replied: We cant thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.Best,Mercedes-Benz of South Orlando Team
Google Review
- May 22, 2019
Been going to this dealership for about two years now and Paul has never let my wife and I down. Its top of the like service every step of the way and everything is explained in detail and done right. Thanks Mr. Paul.
Response from the owner Replied: We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.Best,Mercedes-Benz of South Orlando Team
Google Review
- May 20, 2019
Response from the owner Replied:
Google Review
- May 20, 2019
Buena atencin en la Seccion Servicios.
Response from the owner Replied: Gracias por sus comentarios.Sinceramente,Mercedes-Benz of South Orlando Team
Google Review
- May 19, 2019
Response from the owner Replied: Thank you for the five-star rating, Fred! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!Best,Mercedes-Benz of South Orlando Team
Google Review
- May 19, 2019
Great place but they will tell you whatever you want to hear on the phone but in person they are different, especially the manager
Response from the owner Replied: That is not the kind of experience we seek to provide, David. Please visit us when you can so we can address this together.
Google Review
- May 18, 2019
Excellent service! One of the few places remaining where customer service actually matters!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value our customers and strive to provide exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- May 18, 2019
They replaced a flat tire for me with a smile and hot coffee!
Response from the owner Replied: We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.Best,Mercedes-Benz of South Orlando Team
Google Review
- May 17, 2019
Service is always excellent. My service advisor, Viktor, is courteous, prompt, efficient and a pleasure to work with.
Response from the owner Replied: Thanks for giving us the opportunity to service your vehicle, June. We are happy to hear that everything went well for you. We will pass your feedback along to Viktor. Happy driving!Best,Mercedes-Benz of South Orlando Team
Google Review
- May 16, 2019
Response from the owner Replied: Thanks for the 4-star rating, Cameron! We really appreciate this feedback. It was our pleasure doing business with you.Best regards,Mercedes-Benz of South Orlando Team
Google Review
- May 16, 2019
Robert made us feel so welcomed the moment we met him. He answered all of our questions honestly and completely. I would definitely recommend him to friends and buy with him again. Great service in financing and delivery also.
Response from the owner Replied: Thank you so much for your feedback, Karen. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Robert. Please let us know if we can ever help you in the future.Best regards,Mercedes-Benz of South Orlando Team
Google Review
- May 15, 2019
Dealing with Mercedes Benz of South Orlando has been a pleasure. Always courteous and polite, provides you with updates on your vehicle and always returned spotlessly cleaned! Thank you to the service team and special thanks to my advisor, Earl. Nothing short of exceptional. Keep up the great work...
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- May 15, 2019
I'm just so amazed at the cleanliness and the professionalism of this dealership. The parts department is very helpful and knowledgeable when it comes to older cars like my 88 SEL, I was looking for the belts and George gave me lots of tips. Great guy, I will be returning for more parts!
Response from the owner Replied: Thank you for reaching out, Nikcola! Reviews like these mean the world to us here at our dealership and we will be sure to relay to George. Take care and have a great day.Best regards,Mercedes-Benz of South Orlando Team
Google Review
- May 15, 2019
I used to hate going to the dealership because of many bad experiences I have had in the past. However, after dealing with Kim and the Parts Department at Mercedes-Benz South Orlando, I no longer have that fear. With their great customer service, friendliness, and amazing prices, they now have a...
Response from the owner Replied: Thank you for leaving this remarkable feedback, John. We appreciate your comments and are happy to hear that Kim was able to meet your needs. At Mercedes-Benz of South Orland, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road!Best regards,Mercedes-Benz of South Orlando Team
Google Review
- May 15, 2019
When i called into the parts department i was very pleased with how well these guys knew my concern for my starter. Not only did they have the part in stock, they were able to place it on hold under my name so when i came in after work i was in and out in 5 minutes. The front parts desk guy, Michael...
Response from the owner Replied: Stephen, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience with Michael! If there is anything else we can do for you, please feel free to visit us again.Best regards,Mercedes-Benz of South Orlando Team
Google Review
- May 15, 2019
5 Stars! Very happy and impressed with this dealership. Great customer service, especially with Austin Cella (salesman), who took great care of me and my family and made the transaction very easy and made sure the option we chose was right for us and our needs. Austin made the purchase a true...
Response from the owner Replied: Thank you for your great review, Lucy! We're glad to have Austin, Dominic, and Luiz on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care!Best regards,Mercedes-Benz of South Orlando Team
Google Review
- May 15, 2019
Tim Lofton was very professional
Response from the owner Replied: We appreciate the kind words. We will share your feedback with Tim. We look forward to seeing you again in the future!Best regards,Mercedes-Benz of South Orlando Team
Google Review
- May 14, 2019
very helpfull and on time , no hassle
Response from the owner Replied: It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by.Best regards,Mercedes-Benz of South Orlando Team
Google Review
- May 12, 2019
Response from the owner Replied: It is always our goal to earn your 5-star rating, Dia. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you!Best regards,Mercedes-Benz of South Orlando Team
Google Review
- May 12, 2019
Response from the owner Replied: Thanks for the great rating, Raymond. We're pleased that everything went well for you.Best regards,Mercedes-Benz of South Orlando Team
Google Review
- May 10, 2019
If you want your experience at this dealership to be great ask for Kimberly she's very nice and sweet.
Response from the owner Replied: It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by.Best regards,Mercedes-Benz of South Orlando Team
Google Review
- May 09, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- May 09, 2019
Two of the reported problems were not fixed because the technician "could not find the error message." When we got home one of the error messages popped up "defective lamp" and going through the different lamp settings we were able to identify the defective lamps.It was disappointing that the...
Response from the owner Replied: We appreciate the time you took out of your day to provide this feedback, Sanjay. At Mercedes-Benz of South Orlando, our goal is to provide nothing short of a 5-star experience for all our customers and we apologize for falling short in this instance. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you!Best regards,Mercedes-Benz of South Orlando Team
Google Review
- May 09, 2019
Great sewrvice - excellent service rep - car wash backed up for extra hour wait
Response from the owner Replied: We appreciate the kind words, Charles. We look forward to seeing you again in the future!Best regards,Mercedes-Benz of South Orlando Team
Google Review
- May 07, 2019
Response from the owner Replied: Maris, thanks for the 5 stars! Best, Mercedes-Benz of South Orlando Team
Google Review
- May 06, 2019
I have always had a great experience at this dealership. The staff is knowledgeable and friendly. Anytime I need parts to fix one of my vehicles, they are quick to help and have almost everything I need. AAAA++++. Keep up the great work.
Response from the owner Replied: Thank you for the great review, Chris. Please come visit us if you need anything else, be it service or sales. Best, Mercedes-Benz of South Orlando Team
Google Review
- May 04, 2019
Response from the owner Replied: Sergei, we are sorry to see this low rating. Please call us so we can understand your experience in greater depth. Best, Mercedes-Benz of South Orlando Team
Google Review
- May 04, 2019
Response from the owner Replied: Nina, thanks for the 5 stars! Best, Mercedes-Benz of South Orlando Team
Google Review
- May 03, 2019
Response from the owner Replied: Bernice, we appreciate this awesome rating! Best, Mercedes-Benz of South Orlando Team
Google Review
- May 03, 2019
Had a great experience with my sales representative Corey, however, the overall experience was not to my liking. I decided to purchase a used vehicle that they had in stock. The vehicle just so happened to be a different make, and it was almost as if we weren't an important customer, due to the fact...
Yelp Review
- May 03, 2019
Had a great experience with my sales representative Corey, however, the overall experience was not to my liking. I decided to purchase a used vehicle that they had in stock. The vehicle just so happened to be a different make, and it was almost as if we weren't an important customer, due to the fact...
Google Review
- May 03, 2019
Earl (service representative) is a life saver and truly a remarkable soul... he is the only reason that I continue to bring my vehicle there for service. I am forever thankful to have him on my team. Thanks Earl,
Response from the owner Replied: Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Mercedes-Benz of South Orlando Team
Google Review
- May 03, 2019
The parts department rude and evasive. When they answer they immediately put you on hold with out even talking to you for a long time.Then they hang up on me. I call back again and they do not answer, after several rings, Looks like the parts people have a chip on their shoulder, they need to know...
Response from the owner Replied: Thank you for your feedback. We pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Best, Mercedes-Benz of South Orlando Team
Google Review
- May 02, 2019
Friendly staff and awesome dealership.
Response from the owner Replied: Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Best, Mercedes-Benz of South Orlando Team
Google Review
- May 02, 2019
I saw the 2013 GL550 on AutoTrader at a great price, went in for a test drive and purchased it the same day. MBSO had the SUV in stock for about a week and needed to take the vehicle thru its rigorous multi-point inspection process, which I subverted by asking to take the vehicle to Miami for the...
Response from the owner Replied: First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that our team assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Best, Mercedes-Benz of South Orlando Team
Google Review
- May 01, 2019
Helpful. Constantly communicated with me when I was there to let me know how the service was progressing. Exceptional service from the Service Dept. Nice to see and experience such a professional organization in that area.
Response from the owner Replied: Thank you for the 5-Star rating Mr. Crawford-Welch! We cannot thank you enough for your feedback and for the positive review of your experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 26, 2019
Larry was very professional. He assisted right away and we had our vehicle taken care of the same day. Thanks so much!
Response from the owner Replied: Thank you for taking the time to write this review. We are pleased to hear that Larry was able to provide an efficient and overall positive experience.Best regards,Mercedes-Benz of South Orlando Team
Google Review
- April 25, 2019
Nice Caring People
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback.
Google Review
- April 25, 2019
Nice cars
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Cars.com Review
- April 25, 2019
Worst service experience I have ever had. I was greeted quickly but after waiting forever, I never even talked to assigned advisor. I had to seek someone out to help me and check the car in. I Advised the man that I had air noise on the driver side of the vehicle and I felt that the roof seals were...
Google Review
- April 25, 2019
Earl was amazing! He attended to all of my needs and then some! I will definitely be back!
Response from the owner Replied: Thank you for the 5-Star rating! This is exactly what we strive for. We are thrilled you had such an excellent experience with Earl Koffler and his service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Yelp Review
- April 25, 2019
Worst service experience I have ever had. I was greeted quickly but after waiting forever, I never even talked to assigned advisor. I had to seek someone out to help me and check the car in. I Advised the man that I had air noise on the driver side of the vehicle and I felt that the roof seals were...
Google Review
- April 25, 2019
2nd vehicle from MBSO. My sales agent Joshua was amazing to work with and highly recommend him and the dealership. The car buying process can be a painful experience. However, you will not experience this at MBSO. The process from the test drive, vehicle price, financing office and vehicle delivery...
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations on the purchase of your 2nd vehicle from Mercedes-Benz of South Orlando - where you are a true VIP! We are thrilled you had such a great experience with salesman, Joshua Chifupi. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- April 24, 2019
Way too busy. Staff would rather chat with each other vs talk to clientele. 2 1/2 hours for a car wash because they are washing cars from the lot first. If you cant offer a service done quickly stop calling it VIP. I gave three stars because prior service was good. Really going downhill over the...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience at our service department. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm. Also, please be aware vehicles that are receiving a service are also in line for the car wash. At times, depending on our service volume for the day, there may be a longer wait than usual.
Google Review
- April 23, 2019
The service was excellent and we were treated extremely well!Thank you!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such an excellent experience with our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 22, 2019
Response from the owner Replied: Thank you for your feedback! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 21, 2019
Terrific company to deal with from making apptments, to their service, to their follow-up, I have had only positive experiences.
Response from the owner Replied: Thank you for the 5-Star rating, and for the amazing review! It is our goal to provide truly exceptional service, and we are thrilled you experienced just that. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 21, 2019
Excellent service! One of the few places remaining where customer service actually matters!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value our customers and strive to provide exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 19, 2019
John Sulano is a great salesman and deserve my full recommendation. He approaches his profession with enthusiasm and treats his customer with utmost respect. Mercedes Benz need to hire more people like John to booster sales.
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, John Sulano. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- April 19, 2019
Very profesional and hard workers, I love the service at Mercedes-Benz of South Orlando more than any other Mercedes-Benz dealership in Orlando.
Response from the owner Replied: Thank you for the 5-Star rating, and for taking the time to review your experience at our service department. We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 19, 2019
They deserve more than 5 stars. cars are stressful enough but coming here they make is so easy and painless. everyone is so nice from the minute you pull your car in, they open your car door, greet you with a smile and then I head in to my awesome service advisor Keith. They do not miss any...
Response from the owner Replied: Thank you for the 5-Star rating! We are elated you had such a great experience at our service department. We strive to provide truly exceptional service, and will share your kinds words with service advisor, Keith Mooty and the service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 18, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- April 18, 2019
I have owned 18 new Mercedes vehicles and have never had a more caring service rep than Cindy Johnson. Since I just moved here and will meet other employees I am hopeful her positive attitude permeates throughout the dealership.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our service department. We truly value your feedback, and will share your kind words with service advisor, Cindy Johnson. Our success is a direct result of how well our team works together. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future. Welcome to Orlando!
Google Review
- April 18, 2019
Great Dealer. Brian is 100% always.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 17, 2019
Aaron - Service manager, and Kyle (Finance) were incredible! knowledgeable, friendly and kind.
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind words of appreciation with service advisor, Aaron Vogel, and fiance manager, Kyle James. It was truly our pleasure to provide you with exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 17, 2019
I had the best time at the South Orlando location, i bought my Mercedes from another dealership but the service was undoubtedly better than the salesman that was rushing me to buy a vehicle. The Manager Cindy was literally my guardian angel because i was somewhat hesitant about the purchase because...
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind review with service advisor, Cindy Johnson and the service team. It was truly her pleasure to provide you with truly exceptional service, and to ease your mind regarding your purchase. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future. Congratulations and welcome to the MBSO family!
Google Review
- April 17, 2019
AMAZING customer service. Just purchased a GLA 250 and I can tell you, You are treated like Royalty at this dealership. GENERAL MANAGER, Dominic is personable and greets his customers. Kyle Corbin is an asset to the sales team. Fair pricing and Qaulity vehicles. Only negative was the Used-Car...
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, Kyle Corbin, and General Manager, Dominic Ford. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- April 16, 2019
Dont waste your time at this dealership! First of all, we have always been a Mercedes family but upon my husbands lease end, the sales people we worked with were so dismal and rude we were forced to look elsewhere. Tim in particular was being very condescending and pushy. When we asked for a car...
Response from the owner Replied: Thank you for your feedback. We would like to extend our most sincere apologies regarding your recent experience at our dealership. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- April 16, 2019
Great place to buy a car, great service.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding your experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 16, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- April 16, 2019
Working with Kristine on maintenance follow ups and communication has been great.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our service department. We truly value your feedback, and will share your kind words with service advisor, Kristine Nightingale. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 15, 2019
My experience here was top notch start to finish. Very impressed with customer service, especially Ivan, who took great care of me and made the purchase a true pleasure. Everyone was very kind and helpful. Highly recommend this dealership.
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, Ivan Delgado. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- April 15, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- April 14, 2019
WOW what a disappointment. 20% higher costs.A windshield replacement quote is $3,500 while it's $500 less in the other MB dealership in Orlando. Wipers for the windshield are $250 and $180 at the other dealership.The oil change was done sloppy and carelessly
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- April 14, 2019
Mercedes Benz always strives on providing world class customer service and today they failed (especially their service clerk Brian). I had a family emergency and missed my service appointment by 30 minutes!!! I called the service department immediately and no one answered. I wanted to give them a...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience at our service department. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Yelp Review
- April 14, 2019
Mercedes Benz always strives on providing world class customer service and today they failed (especially their service clerk Brian). I had a family emergency and missed my service appointment by 30 minutes!!! I called the service department immediately and no one answered. I wanted to give them a...
Google Review
- April 13, 2019
Thank you Hector Perez (sales) once again, you always do a phenomenal job and you definitely have our trust. Never had any issues with the Service and customer care from Mercedes-Benz of south Orlando. Great Place!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with salesman, Hector Perez. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Congratulations on the purchase of your new vehicle!
Google Review
- April 13, 2019
The best and First Mercedes Benz buying experience ever.We were far from home looking for our first Mercedes Benz GLE.After we had a bad experience with other dealerships.We stopped by Mercedes-Benz of South Orlando last March 2019 and met John Sulanothe best sales and leasing consultant.He showed...
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, John Sulano. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- April 12, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- April 12, 2019
We were very pleased with the service plan B. Our car was washed, and vacuumed, and all questions were answered satisfactory.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 11, 2019
Response from the owner Replied: Gracias por la calificacin de 5 estrellas! Apreciamos sinceramente sus comentarios sobre su experiencia en nuestro departamento de servicio. Por favor, hgale saber a nuestro equipo de Mercedes-Benz of South Orlando cmo podemos ayudarlo en el futuro.
Google Review
- April 11, 2019
Our car went in for warantee service. Scheduling the appointment was very easy and updates were sent through the txt message option. I worked directly with Cindy Johnson in service and also Debra Gullivan for the loaner car while they had ours. The loaner car was a 2019 C300. From start to finish,...
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, as it is our goal to provide truly exceptional service. We will be sure to share your kind words with service advisor, Cindy Johnson. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 11, 2019
I was traveling through the area and had warning lights come on my vehicle. Brian got me in first thing Monday morning without a prior appointment and had me out and on my way before lunch time. They even fed me breakfast. Everyone was extremely efficient, knowledgeable and helpful. Thank you!
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to provide you with truly exceptional service. We are thrilled service advisor, Brian Cardin was able to assist you and get you safely back on the road. If you are ever in the Orlando area, please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 11, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- April 10, 2019
From the scheduling of the test drive to meeting Corey, the sales person and RJ, the business manager, all went smooth and beyond expectations. The team at MBSO made my car leasing an experience to enjoy. Needless to say I enjoy the car very much.
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, Corey Toombs, and finance manager, RJ. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- April 10, 2019
Excelente Servicio, muy responsables. Excellent Service!
Google Review
- April 09, 2019
I love the honest and professional way Mercedes-Benz of South Orlando do business.
Response from the owner Replied: Thank you for the review! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 09, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- April 08, 2019
WOW what a disappointment. 20% higher costs.A windshield replacement quote is $3,500 while it's $500 less in the other MB dealership in Orlando. Wipers for the windshield are $250 and $180 at the other dealership.The oil change was done sloppy and carelessly
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- April 08, 2019
Took my car in today for an oil change. My car is not in the best of shape , yet, up until today I had zero problems with my transmission or switching gears. But as soon as I drove off the parking lot I immediately noticed the car was NOT switching gears and the check engine light was on. I was...
Response from the owner Replied: Thank you for your feedback. We would like to extend our most sincere apologies regarding your recent experience at our service department. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- April 08, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- April 06, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- April 06, 2019
Cindy and the techs at Mercedes Benz of South Orlando are awesome. The quality of service and support is the best. It is a great dealership with extremely competent and helpful people.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our service department. We truly value your feedback, and will share your kind words with service advisor, Cindy Johnson. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 05, 2019
Service was excellent, really appreciate the honesty thanks
Response from the owner Replied: Thank you for the 5-Star rating! We truly appreciate your feedback regarding your experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 04, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- April 04, 2019
Excellent Place. Great Cars A+
Response from the owner Replied: Thank you for the 5-Star rating! We truly appreciate your feedback regarding your experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- April 03, 2019
Not my style
Response from the owner Replied: Thank you for your feedback.
Google Review
- April 02, 2019
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- March 31, 2019
My wife is the registered owner of the car we were going to trade. I spoke to Ivan Delgado before I drove all the way from Tampa to Orlando. Mind you - we also have a 3 1/2 year old and a 4 week old infant. I wanted to make a deal before driving all that way. We ultimately didn't come to terms...
Google Review
- March 31, 2019
I recently had to have my soft top replaced under warranty. My service advisor James and head of parts department did a great job getting new roof, keeping me posted on progress. It looks great, Thank you. I also got to meet Derby from sales department, who was very informative. He explained a...
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to provide you with truly exceptional service. Our success is a direct result of how well our team works together. From service advisor, James Edwards to salesman, Derby Phicil, we are thrilled you had a great experience. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 31, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 30, 2019
Left by Lori B.
Great Customer Service!!!
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 30, 2019
Very good ppl
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback.
Google Review
- March 30, 2019
A great vehicle buying experience! Pablo was quick to respond to my messages. He answered all of my questions regarding the vehicle. Helped me get all the paperwork needed for bank financing. Scheduled a test drive, Pablo showed me all of the vehicles features. We both agree at a low no-haggle...
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, Pablo Melendez. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Once again, welcome!
Google Review
- March 29, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 28, 2019
Excellent customer service and very professional!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 27, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 25, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 25, 2019
We were far from home when having a little engine problem on our sprinter RV. Looked up the closest RV dealer and was lucky to find Mercedes-Benz of south Orlando. After calling they said bring it right in they were able to work us in with no appointment replaced a fuel filter and got us on the...
Response from the owner Replied: Thank you for the 5-Star rating! It was truly our pleasure to provide you with truly exceptional service, and to get you safely back on the road. Thank you for the feedback and for the amazing review of your experience. If youre ever in the area, please feel free to let our Mercedes-Benz of South Orlando team know how we can assist you. Safe travels!
Google Review
- March 24, 2019
Stay away, pretentious staff. Manager was a tool. Lost a cash deal over 1k. Acted like they didnt care. Maybe because I was Hispanic. It certainly felt that way. The sales guy really tried but was held back by management. I bought the car elsewhere then a week later sold it. It was trash. A...
Response from the owner Replied: Thank you for your feedback. We would like to extend our most sincere apologies regarding your recent experience at our dealership. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- March 24, 2019
My service Manager - Aaron took amazing care of me and my car. I never have to worry with him and Mercedes of South Orlando. The team of professionals on staff make you feel as if your their only customer!
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind review with service advisor, Aaron Vogel and the service team. It was truly our pleasure to provide you with truly exceptional service during your visit at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 24, 2019
Yesterday, James was my service adviser; it was excellent service. I also remember when Chasity was my service adviser and same thing...both are professionals, highly trained, excellent knowledge of the vehicles, excellent communication skills, and doers. I have been bringing my two cars to this...
Response from the owner Replied: Thank you for the 5-Star rating! We are elated you had such great experiences with both service advisors, James Edwards and Chasity Mathers. We value your feedback, as it is our goal to provide truly exceptional service to our customers. You are a true VIP! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 23, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 22, 2019
This place has improved 100%. I have purchased 2 cars from here and have had the greatest service. They must have revamped the service crew, it used to be awful. Stop by and check them out.
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 21, 2019
The service from this location is unparalleled. Standard VIP is excellent, but think twice about upgrading to Elite, there may be some benefits you wont actually use. Every staff person I encountered was the standard of professionalism from sales, to finance, to the guy who washes cars. Cant say...
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, and for the wonderful review of your experience at our dealership. Please feel free to contact Service Scheduling for a detailed explanation of the VIP Program. Once again, thank you for your feedback and please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 20, 2019
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- March 19, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 19, 2019
Just had my car serviced. Brian was awesome, very professional!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, and will share your kind words with service advisor, Brian Cardin. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 19, 2019
The service department is excellent very attentive and friendly especially Cindy!!
Response from the owner Replied: Thank you for the 5-Star rating! It was truly our pleasure to provide you with truly exceptional service. We will be sure to share your kind words with service advisor, Cindy Johnson, and the entire service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 19, 2019
Aaron my service advisor is Fantastic! He was able to get me in for an oil change and a tire replacement the same day. I was in and out in a timely manner.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled our service department was able to provide you with quick and efficient service, to get you back on the road. We will be sure to share your kind words with service advisor, Aaron Vogel. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 18, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 17, 2019
Everything went smooth, outside of my car cleaning. But Cindy was great and the problem was corrected. I will be going back. Thank you to the director of the dealership he was prompt in getting my problem resolved.
Response from the owner Replied: Thank you for your feedback! We would like the opportunity to provide you with an exceptional service experience on your next visit. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 17, 2019
I do not live in Orlando but I visit on a frequent basis. I spent over a year researching a specific model Benz that rarely showed up on lots. I lucked up and found it at MBSO. I reached them immediately, was able to reserve the car for 3 days until I was back in town, and was treated amazing by the...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family - where you are a true VIP! We are thrilled you had such a great experience with salesman, Corey Toombs. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Congratulations!
Google Review
- March 16, 2019
I purchased my fist Mercedes at Mercedes Benz of South Orlando. The customer service was impeccable! I flew from Atlanta to purchase my car with them. I was very pleased with my experience and I will travel from anywhere in the country to do business with them!
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family - where you are a true VIP! We are thrilled you had such a great experience. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Cheers to your first Mercedes-Benz!
Google Review
- March 16, 2019
Very friendly customer service went to pick up my Mercedes and got it washed and they even replaced my steering wheel radio control stickers!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 15, 2019
I do not normally write reviews, BUT Mercedes Benz of South Orlando is THE BEST Mercedes Benz dealership I have had experience with. It's been about a year since I bought my car CPO and everything has been nothing less of amazing. Each time I have done business with them I have been satisfied. When...
Response from the owner Replied: Thank you for the 5-Star rating, and for the amazing review of our dealership from sales to service. We truly value your feedback. You are a true VIP! We will be sure to share your kind words with salesmen, Derby Phicil and Tim Lofton, and also with service advisor, Paul Jones. It was truly our pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 15, 2019
Our service advisor Tony is excellent! Very thorough and professional. A pleasure to work with.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. We are thrilled you had such a great experience at our service department working with service advisor, Tony DiGregorio. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 13, 2019
I had a great experience with the staff and the sales process. Zuhare was top-notch and wish there were more like him. Everyone I interacted with was pleasant and sincerely passionate about cars which made the whole thing that much more enjoyable. I highly recommend and would prefer to purchase my...
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, Zuhare Sa'edi. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Yelp Review
- March 13, 2019
Most expensive Mercedes Benz dealership I have been to. Service prices are almost double from the dealerships in Cali and a 1/3 then dealerships in Orlando. NOT HAPPY!
Google Review
- March 12, 2019
Awesome, they treat us like VIPs had an awesome time watching Captain Marvel With the Mercedes Team!!
Response from the owner Replied: Thank you for the 5-Star rating! It was truly our pleasure to treat you to movie night. Thank you for attending!
Google Review
- March 12, 2019
Thank you Mercedes Benz! We had a great time. Much thanks to Justin!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Thank you for attending our VIP Night at the Movies.
Google Review
- March 12, 2019
We had a great time at the theater! The movie was awesome and were treated like V.I.Ps!
Response from the owner Replied: Thank you for the 5-Star rating! It was truly our pleasure to treat you to a night at the movies. We love our VIP's!
Google Review
- March 12, 2019
Ivan was professional and very knowledgeable. He went above and beyond. We will send our friends and family to deal with Ivan. Thank you
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, Ivan Delgado. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- March 12, 2019
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- March 11, 2019
I did my B Service . I had Eric assigned as my advisor all was great and in time .
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 11, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 11, 2019
Left by Bryan D.
The complete experience, including the sales person Corey Toombs, was excellent.
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, Corey Toombs. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- March 10, 2019
I recently came in for warranty service and the service I received was excellent. The staff continued to update me throughout the process and I found them to be very knowledgeable and professional.
Response from the owner Replied: Thank you for the 5-Star rating, and for taking the time to review your experience at our dealership. We truly value your feedback. It was our pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 10, 2019
I was back for my B service and all was handled nicely. I had Eric as my advisor and he was great.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 10, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 09, 2019
Horrible experience!A rip-off! I tried to use their services to exchange a water pump on my GL450 and they wanted to charge me 5.000$.I went to a mechanical shop specialized in Mercedes and for my surprise they charge me 1.700$.
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience at our service department. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- March 09, 2019
Paul Jones, is the best service adviser ever!!! I had an emergency when he was on vacation and he took the time to take care of my needs. We have a sprinter and a 250 Mercedes-Benz. I don't know what I would do without him. He also changed locations and I followed him with my business.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled service advisor, Paul Jones, was able to provide you with exceptional customer service. He is truly committed to his customers in every way. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Yelp Review
- March 09, 2019
Horrible experience!They wanted to charge 5.000$ to fix my water pump on my GL450...They said that this is the price and they don't make any money of they're customers...The funny thing is that I took my car to a registered shop specialized in Mercedes Benz and for my surprise the cost was 1.700$! I...
Google Review
- March 08, 2019
I have been a customer of Mercedes Benz since 2011 and have always have my service done by them. The last 3 years I have been having my annual service done at Mercedes Benz of South Orlando. I have never regretted going to them. Firstly on arrival they treat you as a VIP and that continues for the...
Response from the owner Replied: Thank you for the 5-Star rating and for leaving our dealership an amazing review of your experience. We will be sure to share your kind words with service advisor, Paul Jones. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 08, 2019
It is always a pleasure to receive service by staff members of Mercedes Benz of South Orlando. My service representative was professional, courteous and very knowledgeable.
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to provide you with truly exceptional service during your visit to our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 08, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 07, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 07, 2019
Hector Perez was absolutely amazing from start to finish! Did everything he could to get me the best deal possible! This is my 2nd time getting a car from MBSO and working with Hector personally. I recommend Hector to anyone who is in the market for a new car. He really went above and beyond. Shout...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, Hector Perez, and Finance Manager, RJ. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Congratulations, you are a true VIP!
Google Review
- March 06, 2019
My visit to mb Millenia to service my 2010 E350 was very professional and courteous especially my service writer James Edwards .He explained what will be done for the service that my car is getting and will get a overall checkout and will receive a printout of finding. All my future services will be...
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future. Thank you for your business!
Google Review
- March 05, 2019
Great place but read the fine print of contract so they don't overcharge. I learned the hard way. Oops.
Response from the owner Replied: Thank you for taking the time to rate our dealership. We truly value your feedback.
Google Review
- March 05, 2019
Excellent Staff and Management., really overall great experience.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 03, 2019
Great customer service provided Kristine and her team!!! They took my car in on a last minute call and had the issue diagnosed and the car fix next day. Thanks once again for keeping my 05 E320 CDI running like top. Best Regards.
Response from the owner Replied: Thank you for the 5-Star rating! We strive to provide our customers with truly exceptional service. We are thrilled we did not disappoint. We will be sure to share your kind words with service advisor, Kristine Nightingale. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 03, 2019
2 thumbs up for Aaron, needed two new tires because there was a nail in them, Aaron got us in with no problem with no wait great guy and he know how to keep a customer
Response from the owner Replied: Thank you for the 5-Star rating! We truly appreciate and value your feedback. It was our pleasure to provide you with truly exceptional service while you were visiting our service department, and your kind words will be shared with service advisor, Aaron Vogel. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 03, 2019
Everything went smooth, outside of my car cleaning. But Cindy was great and the problem was corrected. I will be going back. Thank you to the director of the dealership he was prompt in getting my problem resolved.
Response from the owner Replied: Thank you for your feedback! We would like the opportunity to provide you with an exceptional service experience on your next visit. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 02, 2019
I made an appointment for 10:30 for a dead battery in Sprinter RV. It took 5 hours to get a mechanic to look at it. I complained to the manager and things moved along. Staff was very hospitable and they included a good lunch while we waited. Could have had much better communication!
Response from the owner Replied: Thank you for your feedback regarding your experience at our service department. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- March 02, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 02, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 02, 2019
Highly recommended! Service is very good and the staff are very nice. My service advisor Earl takes time to ensure that I am happy with my car.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding your experience at our service department. We are thrilled service advisor, Earl Koffler and his team were able to efficiently and thoroughly take care of your service needs. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 02, 2019
I am completely dissatisfied with this Mercedes Benz location. Ive never experienced such horrible customer service in the Mercedes Benz in Maitland or even in NJ. Ive had so many issues with this location multiple times. Their lack of communication & unprofessionalism from their receptionist up to...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience with our service department. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Yelp Review
- March 02, 2019
I am completely dissatisfied with this Mercedes Benz location. I've never experienced such horrible customer service in the Mercedes Benz in Maitland or even in NJ. I've had so many issues with this location multiple times. Their lack of communication & unprofessionalism from their receptionist up...
Justin S. Replied: As the Service Department Director I would ask that you allow me to address your concerns with your last visit, please reach out to me directly at 407-367-7124. Richard Suarez Service Director
Google Review
- March 01, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- March 01, 2019
Response from the owner Replied: Thank you for your feedback!
Google Review
- March 01, 2019
My wife is very particular, we bought a car she drove it home, she then tells me she does like of course I was not in a great mood. I had her call are salesperson, to my surprise he said not a problem we want you to be happy. So we are taking back to find a different Mercedes she does like. Happy...
Response from the owner Replied: Congratulations, and welcome to the Mercedes-Benz of South Orlando family! It was our pleasure to ensure your wife was happy with her vehicle selection. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Yelp Review
- March 01, 2019
Beware services are more expensive than other dealerships!! Worst customer service at any Mercedes dealership I been to. They try to sell you on a VIP experience yet they have no idea what that means. It's stuffy, salespeople are all on computers and don't even bother to look up to help you. The...
Google Review
- March 01, 2019
Excellent service!!! Kristine was thorough, professional, courteous and informative. I definitely made the right choice in this dealership!!! My first Mercedes but definitely not my last!!
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We truly value your feedback, as it is our goal to provide truly exceptional service. We are thrilled you had such a great experience with service advisor, Kristine Nightingale. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- March 01, 2019
This place treats us like family and we love to have service performed there. First class all the way.
Response from the owner Replied: Thank you for the 5-Star rating! Our VIP's are a special part of our Mercedes-Benz of South Orlando family. It was our pleasure to provide you with first class service. Please let our team know how we can assist you in the future.
Google Review
- February 28, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 27, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 27, 2019
Ive never been to a dealership and had this experience. I pulled up and was immediately greeted by the staff very politely and cordial. After that everything went wrong, I waited for my advisor and as I was waiting a woman came out yelling loudly F$&@ this place and after inquiring with the staff it...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience at our service department. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- February 26, 2019
GOOD PEOPLE, NICE CAR!
Response from the owner Replied: Thank you for taking the time to rate our dealership! We truly value your feedback.
Google Review
- February 26, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 26, 2019
We were stranded in the airport in Orlando with a malfunctioning speed sensor in our MB / RV. We needed a tow to MBSO who promptly diagnosed, repaired and put us back on the road with the part covered under our MB warranty. "No Charge Today" were the sweet words of our new favorite MB dealer. ...
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to provide you with truly exceptional service, and to get you safely back on the road. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 26, 2019
Hector Perez went above and beyond to make the sale happen yesterday. Got an amazing vehicle at a great price.
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, Hector Perez. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- February 26, 2019
We love our service advisor, Paul. Anytime we have a question, hes always available and responds fast. He makes sure that we understand everything and his service is A1. Thanks Paul for being honest, professional, and helpful to us!
Response from the owner Replied: Thank you for the 5-Star rating! Without a doubt, service advisor Paul Jones is a gem here at the dealership. We are thrilled that he continues to provide you with outstanding customer service. Thank you for taking the time to review your experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 25, 2019
Wife created/purchased her glc300 from here and it was a great experience. We loved the service, car washes and my son really loved the food.. We moved and have not found another Mercedes dealer like South Orlando.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you enjoyed your VIP amenities here at the dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you the next time you're in the area. All the best to you and your family!
Google Review
- February 25, 2019
Go see Hector Perez. Class act!!!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, and will share your kind words with salesman, Hector Perez. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 25, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 24, 2019
Excellent from the advisor to the tech. Personal Service at its very best.
Response from the owner Replied: Thank you for the 5-Star rating! We strive to provide each customer with efficient, individualized service. It was our pleasure to achieve that goal. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 23, 2019
This is the worst dealership ever. They were extremely unhelpful did not care one bit about helping their current customers. If you leave your car there for service, it will be left unattended. I left my car there bc I had to get a new key fob and I went to the dealership a few hours later and went...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience at our service department. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- February 23, 2019
Great experience and our sales associate John Sulano did an outstanding job explaining everything to us with the whole process. This is our first Mercedes Benz and we love it. I have been a Ford guy since 1993 and now Im glad I finally listened and made the switch love the car.
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, John Sulano. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Cheers to your new Mercedes-Benz!
Google Review
- February 23, 2019
Great service!!!!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding your experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 23, 2019
Each time I come to this dealership I know I'm in the very best hands. They go above and beyond to ensure that every single one of your needs is taken care of with extraordinary care. I don't think I've ever experienced such attention to detail nor have I ever felt so valued as a customer than when...
Response from the owner Replied: Thank you for your feedback and for leaving our dealership a 5-Star rating! We strive to provide our customers with truly exceptional service and meet their individual needs. Indeed, service advisor, James Edwards is attentive and a true class act. We will be sure to share your kind words with him. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 22, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 22, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 22, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 21, 2019
MBSO is top notch with all services they offer
Response from the owner Replied: Thank you for the 5-Star rating! We strive to provide truly exceptional service, and are thrilled you had such a great experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 21, 2019
Amazing dealership! Highly recommended, they truly make you feel valued as a customer. One of the best associates that I've been working with at the dealerships service department is James Edwards, he is your go-to person! Amazing customer service and he deserves to be recognized for it!!
Response from the owner Replied: Thank you for the 5-Star rating! We cannot thank you enough for this amazing review of your experience with our service department. We will be sure to share your kind words with service advisor, James Edwards and the service team. You are truly a VIP! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 21, 2019
My service advisor Earl is very professional and goes the extra mile to make his customers happy. While appointments are usually 3 to 5 hours I know that my car will be serviced as planned.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our service department. We truly value your feedback, and will share your kind words with service advisor, Earl Koffler. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 19, 2019
Eric williams is an amazing care specialist. Robert Coleman and his team are amazing. Nancy our financial underwriter did wonders for us.
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family - where you are a true VIP! We are thrilled Eric Williams, Robert Coleman and Nancy Carrion provided you with truly exceptional service during your purchase process. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- February 19, 2019
Great service experience at South Orlando location. Aaron was excellent and took care of me like I was family. Will definitely take my C63 back to him for all my service needs.
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind words with service advisor, Aaron Vogel. It was truly our pleasure to provide you with a great service experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 18, 2019
Response from the owner Replied:
Google Review
- February 18, 2019
Great customer service provided Kristine and her team!!! They took my car in on a last minute call and had the issue diagnosed and the car fix next day. Thanks once again for keeping my 05 E320 CDI running like top. Best Regards.
Response from the owner Replied: Thank you for the 5-Star rating! We strive to provide our customers with truly exceptional service. We are thrilled we did not disappoint. We will be sure to share your kind words with service advisor, Kristine Nightingale. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 18, 2019
I've been taking my Mercedes for service there since I bought it two years ago, and even though I didn't buy it from this dealership, they have done a very good job taking care of the various services that my car has needed.
Response from the owner Replied: Thank you for the feedback! We truly appreciate your business. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 17, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 16, 2019
Excellent service.
Response from the owner Replied: Thank you for the 5-Star rating, and for sharing your experience with our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 15, 2019
Viktor always goes above and beyond to make sure we are taken care of. Rest of the team is spot on as well. Great facility, comfortable waiting room, and valet service that will drop you off at work (or bring your car to you). Thank you!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you are enjoying your VIP amenities such as the Complimentary Valet Service. We will be sure to pass on your kinds words to service advisor, Viktor Kazakov. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 15, 2019
They are quoted me $3000 for a service where another Mercedes BENZ dealer did the same work for $1100, and Ive noticed every time I go there for service the prices are outrageous compared to what it should be.
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience at our service department. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- February 14, 2019
I went to this dealership last Wednesday for a scheduled inspection of my headlight. After they took it out and inspected it, My service agent came out and told me it will be covered under warranty. The only problem is they didnt have it in stock and it had to be ordered. So of course, he...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience with our service department. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- February 13, 2019
I have never been treated so good by a dealership before. Me and my fiance came in for our new vehicle, it was already ready for me and they even threw in some extras. Make sure you ask for Justin if you want the best sales/service around.
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, Justin Carrion. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- February 13, 2019
Great fast service! Was able to get an appointment right away and my adviser kept me informed throughout the process.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had a great experience with our Service Scheduling Department, and they were able to get your vehicle into service immediately. It is was our pleasure to provide you with attentive and efficient service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 13, 2019
Great customer service.
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 12, 2019
Nice people and very professional
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 12, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 12, 2019
I can not express enough the Excellent Customer Service I received. From their patience to the wonderful lunch provided was amazing! I recommend this dealership to anyone in the Central Florida Area!
Response from the owner Replied: Thank you for the 5-Star rating! We are pleased to know you are enjoying your VIP amenities while visiting our dealership. Thank you for your feedback, and it was our pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 12, 2019
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Google Review
- February 11, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 11, 2019
yes we just moved in from fort Myers Florida! we own a 2015 350 ml, we don't know anybody in the area we decided to call Mercedes Benz of Orlando we had some general questions and concerns, and needed a friendly advice. we met with Keith at service dept i got it tell u that was the best thing that...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Orlando area! We are elated that your experience with service advisor, Keith Mooty was exceptional. We strive to provide superb customer service and meet the needs of our customers - who are true VIP's! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 11, 2019
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Google Review
- February 11, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 10, 2019
I think reviews are insipid and do not provide an accurate representation of the businesses. A person's personal mood is all you are actually reading. It is a terrible mistake for business owners (much less other consumers) to take much stock in a flawed process. If owners actually took the time to...
Response from the owner Replied: Thank you for your feedback!
Google Review
- February 10, 2019
Worst service. I hate it. Never recommend to any one. Please go to a different dealer
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience at our service department that reflects the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- February 09, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 09, 2019
Loved it.
Google Review
- February 08, 2019
Kimberly Lantigua In-parts always make every experience at Mercedes Benz of South Orlando great! She remembers her customers and asks how you are doing each and every visit. I appreciate her going above and beyond for her customers. She deserves way more than a review! Shes the best!
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind words with Kimberly in the Parts Department. She continues to exemplify the true meaning of customer service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 07, 2019
We have purchased a new 2016 S550 and a 2017 GLS63 AMG from this dealership. The service department has been a complete train wreck. The GLS63 AMG is my wifes car that she drives the kids back and forth to school, which is 12 miles round trip and errands. At 22,000 miles we have already had to have...
Response from the owner Replied: Please know your feedback is important to our dealership. Thank you for taking the time to submit a review. Your concerns have been forwarded to General Manager, Dominic Ford so he can follow up with our Service Department. Our records indicate your vehicle was returned on February 7, 2019, and Dominic Ford would like to know if the vehicle's issues have been resolved. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- February 07, 2019
Came here twice to ready to purchase a c class and they are so rude and unprofessional. They keep trying to sell you a different car.
Response from the owner Replied: Thank you for your feedback. We would like to deeply apologize for your experience with our sales department. We strive for truly exceptional service, and this is not the experience we aim for. Your concerns have been forwarded to our General Sales Manager, Clarence Horne. He would like the opportunity to speak with you regarding your experience, and work towards resolving these issues. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- February 07, 2019
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Google Review
- February 06, 2019
Response from the owner Replied:
Google Review
- February 06, 2019
I took my car in for service. I had issues with the check engine light and sunroof. I made an appointment and thought I'd wait a few hours and drive back home with everything fixed. My service advisor Kristy, told me that there was a little more involved than just swapping out a few parts. the bad...
Response from the owner Replied: Thank you for the 5-Star rating! That's excellent news that our service department was able to help get you back on the road. We are thrilled you had a great experience while visiting our dealership. The next time you're in the area, please let our Mercedes-Benz of South Orlando team know how we can assist you. Safe travels!
Google Review
- February 06, 2019
I got served breakfast and lunch with the kids while waiting. Turkey burgers and salads.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you enjoyed the VIP amenities here at the dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 06, 2019
I will never buy a Mercedes without My salesperson Sal and The Millennia Dealership. This is my 5th Mercedes. This dealership really knows what customer service means. Everyone there is committed to excellence, which plays a big role for me. Thank You Sal, love love my new C300 , and He did the...
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations on your 5th vehicle, and thank you for your continued patronage. You are a true VIP! We are thrilled you and salesman, Sal Labarbera have developed such a loyal and trusting relationship. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- February 05, 2019
Good cars
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Google Review
- February 05, 2019
Good cars
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Google Review
- February 05, 2019
Kimberly in parts department is amazing! Great service keep up the good work.
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind words with Kimberly in the Parts Department. We are thrilled she was able to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 05, 2019
Good cars
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Yelp Review
- February 05, 2019
From my service adviser (Fernando), to my sales associate (Sal) to Finance Director (Nancy), I never knew what a great experience the lease or purchase of a new car could be...If you've ever considered leasing or purchasing a Mercedes Benz, if you're in the Orlando area, do not go anywhere else but...
Google Review
- February 04, 2019
Incredibly poor at following policys and procedures that have resulted in many major inconvenience. I will never recommend this dealership to anyone, I seriously would hate for anyone to go through the same issues they have put me through,Save yourself the headache and go to the other Orlando...
Response from the owner Replied: Thank you for your feedback. We would like to deeply apologize for your experience at our dealership. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience, and work towards resolving these issues. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- February 04, 2019
Kristine is awesome and one of the best service advisors I've gotten. Very attentive, caring, and informative. The only reason I gave it a 5.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service. We are thrilled you had such a great experience with service advisor, Kristine Nightingale. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- February 02, 2019
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Google Review
- February 02, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- February 01, 2019
Eric Williams and his team performed an excellent job on my 2018 S-450 Sedan. From the moment I arrived at the dealership the reception was corteous, fast, on time with great attention to detail. The car was delivered on time and in perfect operating condition.
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! We will share your kind words with service advisor, Eric Williams. It was his pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 31, 2019
The personal who attended me was great and kind, the place very clean and organize and the service was completely excellent.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 31, 2019
MBSO made my experience of purchasing my car an amazing one. From Hector going above and beyond to get our deal approved, to the Finance Director- Nancy working her magic. They truly provided us with exepctional customer service. Looking forward to my future purchases with MBSO! Highly recommend...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, Hector Perez. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- January 31, 2019
The personal who attended me was great and kind, the place very clean and organize and the service was completely excellent.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 31, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 31, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 31, 2019
Mercedes benz of south Orlando, A class service, love it love it.
Response from the owner Replied: Thank you for the 5-Star rating! We strive to provide truly exceptional service, and are elated that you received phenomenal service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 30, 2019
Impressive Mercedes Benz dealership and staff
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our dealership. Thank you for the feedback and please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 30, 2019
Service is excellent... and on time! I made an appointment, MBSO was on time and folks are extremely friendly. Thank you for valuing my time!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. We strive to efficiently complete your service in a timely manner. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 29, 2019
i took my vehicle to be fix the first time and i was told will cost me almost $800 to get it back on the the road . after i got fix it took me 3 weeks to go back there again for the same problem . and i was told after 3 days in the service that will cost be an other 00 to fix it .when i asked why...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience at our service department. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 29, 2019
The service advisors and management here are pure criminals, i brought my 2007 GL 450 for Conductor plate programming, they locked my car now wont start, they called me and basically told me come pick up the car as is without it starting or will send it to storage. Lawsuit coming their way!.
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience with our service department. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 29, 2019
MBSO made my experience of purchasing my car an amazing one. From Hector going above and beyond to get our deal approved, to the Finance Director- Nancy working her magic. They truly provided us with exepctional customer service. Looking forward to my future purchases with MBSO! Highly recommend...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, Hector Perez. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- January 29, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 29, 2019
Left by Steven P.
great service and great atmosphere the staff are very polite and the dealership is first class it makes you feel like a Mercedes owner
Response from the owner Replied: Thank you for the 5-Star rating, and for visiting our dealership. It was our pleasure to provide you with exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 29, 2019
I Love this dealership!!! Glenn, the Service Director, really makes a difference.
Response from the owner Replied: Thank you for the perfect rating, Bryan. We really do appreciate it!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google Review
- January 29, 2019
My experience was beyond belief. Absolutely amazing
Response from the owner Replied: Thank you for the 5-Star rating! We are truly grateful for the wonderful review regarding your experience at our dealership. Providing truly exceptional service is our priority! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 28, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 28, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 28, 2019
I was very pleased with my experience at Mercedes-Benz of South Orlando! Mark Foster was outstanding and I will ask for him next time. Thanks to everyone I came in touch with.
Response from the owner Replied: Thank you so much for the perfect rating, Carylene! We couldn't be happier to know that you enjoyed your experience here at our dealership. Please let us know if we can do anything else for you.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google Review
- January 28, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 26, 2019
Expert service, caters to customers.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 25, 2019
Left by Steven P.
great service and great atmosphere
Google Review
- January 25, 2019
TODAY, IVE BEEN THERE TO PURCHASE OEM RADIATOR RESERVOIR FOR MY CLS AND THE PARTS DEPARTMENT FRESH COUNTER GIRL WAS SO UNPROFESSIONAL AND HAD A EXTREMELY WEIRD ATTITUDE! NOT ONLY SHES GIVING ME EXACT ITEM IN DOUBLE PRICED WE HAD TO DEAL WITH HER FAVORISH SERVICING! DONT BOTHER GOING THERE AND NOT TO...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to the Parts Department Director, Chris Moreo. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 24, 2019
I have had nothing but the BEST experience at this dealership since purchasing my new car!!!
Response from the owner Replied: Our customers are true VIPs! Thank you for the 5-Star rating and for your valuable feedback. Please let our Mercedes-Benz of South Orlando team know how to assist you in the future.
Google Review
- January 24, 2019
Service appointment was truly a VIP experience. From greeting at arrival to the careful detail and explanation provided by Aaron, my service manager, I was made to feel unhurried and had all of my questions answered with careful explanations of available options for maintenance packages. Little...
Response from the owner Replied: Thank you for the 5-Star rating! We truly appreciate and value your feedback. It was our pleasure to provide you with truly exceptional service while you were visiting our service department, and your kind words will be shared with service advisor, Aaron Vogel. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 23, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 22, 2019
Fast, careful and highly professional service. Congrats
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback and appreciate your wonderful review of your experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 22, 2019
Knowledgeable team lead by Robert Coleman. well done sales process. Will recommend to a family or a friend.
Response from the owner Replied: Congratulations and welcome to the Mercedes-Benz of South Orlando family! Thank you for the 5-Star rating. We value your feedback and are truly thrilled you had such an excellent experience with Service Director, Robert Coleman. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- January 22, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 20, 2019
Stepped in and i had to go to greet the greeter. I walked the showroom in 4 minutes. There are less than 10 cars in the showroom, in a Mercedes Benz showroom. Spent 6 minutes in front of the c-300 model, opening the doors, sitting in car, setting the seat, walking around the card, opening the trunk...
Response from the owner Replied: Thank you for your feedback. We would like to deeply apologize for your experience with our sales department. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience, and work towards resolving these issues. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 20, 2019
I have had nothing but the BEST experience at this dealership since purchasing my new car!!!
Response from the owner Replied: Our customers are true VIPs! Thank you for the 5-Star rating and for your valuable feedback. Please let our Mercedes-Benz of South Orlando team know how to assist you in the future.
Google Review
- January 20, 2019
Typical Mercedes Benz dealership. Nothing outstanding.
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 19, 2019
Victor K and Dominic F went out of there way to make my service visit exceptional. I was treated like a VIP. Victor was professional and communicated with me throughout the whole process. I highly recommend MBOSO!Erik
Response from the owner Replied: Our customers are true VIPs! We are thrilled you received truly exceptional service at our service department. We will be sure to pass on your kinds words to service advisor, Viktor Kazakov, and General Manager, Dominic Ford. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 19, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 18, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 18, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 17, 2019
Excellent service from Earl and the service time.. good communication and dealt with at speed and courteously , thank you
Response from the owner Replied: Thank you for the 5-Star rating! This is exactly what we strive for. We are thrilled you had such an excellent experience with Earl Koffler and his service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 17, 2019
I always have a great experience whenever I have a need for anything thanks to my Service Advisor, Paul Jones, he is the ultimate professional and always handles all my issues quickly!
Response from the owner Replied: Thank you for the 5-Star rating! We are extremely elated that service advisor, Paul Jones and service department have continuously provided you with consistent, efficient, and reliable service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 17, 2019
Kimberly is perfect employee she does wonderful job at this part very nice happy girl thank you
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind words with Kimberly and the Parts Department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 17, 2019
Quick efficient, friendly service
Response from the owner Replied: Thank you for the 5-Star rating, and for sharing your experience with our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 17, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 17, 2019
I spoke to the service manager on my most recent visit and it seems like I was just a nuisance and he didnt want to give me any time at all. I go to a Mercedes Benz dealership to have great service but its seems like this particular manager doesnt believe the same. Thank you glen for changing my...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience with our service department. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 17, 2019
I always have a great experience whenever I have a need for anything thanks to my Service Advisor, Paul Jones, he is the ultimate professional and always handles all my issues quickly!
Response from the owner Replied: Thank you for the 5-Star rating! We are extremely elated that service advisor, Paul Jones and service department have continuously provided you with consistent, efficient, and reliable service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 15, 2019
The parts department did awesome job on finding the parts I needed for my car thank you Kimberly From parts department and also Eric Williams from service you guys did an awesome job helping me and make me feel like part of the Mercedes family you guys treated me like a real VIP.
Response from the owner Replied: Thank you for the 5-Star rating! We truly appreciate your feedback. We strive to provide truly exceptional service, and are thrilled the Parts and Service Departments were able to exceed your expectations. You are indeed a VIP and a part of the Mercedes-Benz of South Orlando family. Please let our team know how we can assist you in the future.
Google Review
- January 15, 2019
Excellent service from Earl and the service time.. good communication and dealt with at speed and courteously , thank you
Response from the owner Replied: Thank you for the 5-Star rating! This is exactly what we strive for. We are thrilled you had such an excellent experience with Earl Koffler and his service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 14, 2019
Was in and out very quickly. Easy to find also.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had a quick and efficient visit at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 14, 2019
My first time going to Mercedes in a few years last week I havent had the money recently but I saved up to try and get some things fixed. My service advisor was very friendly but I asked to speak to Glen the manager and after a long time waiting glen came out and completely changed the way I...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience with our service department. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 14, 2019
Kimberly is perfect employee she does wonderful job at this part very nice happy girl thank you
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind words with Kimberly and the Parts Department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 14, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 13, 2019
I usually hate going to Car dealerships, Because of the on going haggling and pressure to purchase, but this time I experienced something a little different I had a great time looking for my dream car, I was able to test drive multiple cars with out any issues. And I must send a big thank you to...
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, Tim Lofton. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Cheers to finding your dream car!
Yelp Review
- January 13, 2019
I am very disappointed with the services every time I've been to this location its been a inconvenience for me they have never tried to accommodate my needs I have given many chances and I am running out of patience
Google Review
- January 12, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 12, 2019
Good
Response from the owner Replied: Thank you for the 5-Star rating! We are delighted you had such a great experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 11, 2019
very nice people that tried you like a king when you visit the dealer, thanks to the salesman Pablo melendez that he treat me with courtesy and help me on everything on my csr.
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! We are elated salesman, Pablo Melendez provided you with truly exceptional service and addressed all of your needs. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 11, 2019
All staff are courteous, efficient, and very Professional!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service. We are thrilled you had such a great experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 10, 2019
TODAY I BEEN THERE TO PURCHASE OEM RADIATOR RESERVOIR FOR MY CLS AND THE PARTS DEPARTMENT FRESH COUNTER GIRL WAS SO UNPROFESSIONAL AND EXTREMELY WEIRD ATTITUDE! NOT ONLY SHES GIVING ME EXACT ITEM IN DOUBLE PRICED WE HAD TO DEAL WITH HER FAVORISH SERVICING! DONT BOTHER GOING THERE AND NOT TO MENTION...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to the Parts Department Director, Chris Moreo. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 09, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 09, 2019
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 07, 2019
My service Adviser Earl was awesome. In general all staff was awesome even the chef at the VIP lounge
Response from the owner Replied: Thank you for the 5-Star rating! We are truly please you enjoyed your experience with service advisor Earl and our service department. Please continue to enjoy your VIP Program perks such as the complimentary Airport Shuttle, and delightful bites from our chef.
Google Review
- January 07, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 06, 2019
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 2-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- January 05, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 05, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 05, 2019
Thanks to all of you who made my visit so enjoyable. I was traveling and developed a problem. You not only fixed it and had me on the road but took care of me in the process. Thank you
Response from the owner Replied: Thank you for the 5-Star rating! That's excellent news that our service department was able to help get you back on the road. We are thrilled you had a great experience while visiting our dealership. The next time you're in the area, please let our Mercedes-Benz of South Orlando team know how we can assist you. Safe travels!
Google Review
- January 04, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 04, 2019
great and amazing customer service
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- January 03, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- January 01, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 31, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 30, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 29, 2018
I had a wonderful experience at Mercedes-Benz of South Orlando (Millenia)!. I came in to service my vehicle and I was greeted right away. I was also interested in looking at a new vehicle and Corey T took great care of me and my family. Although I decided not to purchase that day, I definitely plan...
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! We are elated to hear you received truly exceptional service with both our sales and service departments. Our VIP Program is unlike any other. The VIP Program includes perks such as the complimentary Airport Shuttle, complimentary Mobile Car Wash, and discounts with local vendors. Please let salesman Corey Toombs or any member of our Mercedes-Benz of South Orlando team know how they can assist you in the future.
Google Review
- December 29, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 28, 2018
need new place
Response from the owner Replied: Thank you for your review! We truly value your feedback, as it is our goal to provide truly exceptional service. We have exciting news to share! We have plans in effect to build a larger dealership to accommodate the needs of our customers and the rapid growth in services. More updates to come. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 27, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- December 27, 2018
Google Review
- December 27, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 27, 2018
Turning Orlando in a different direction. VIP service is amazing! Unlimited car wash is till 8 PM is fantastic! And they take car of my car when I'm traveling having a place to park and providing a shuttle to the airport. All personnel are very polite. I was thinking to purchase a second Porsche but...
Response from the owner Replied: Thank you for the 5-Star rating! We cannot thank you enough for this wonderful review of your experience with the VIP Program. We truly value your feedback, as it is our goal to provide truly exceptional service. Please continue to enjoy the VIP Program perks such as the complimentary airport shuttle, exclusive discounts with local vendors, and delightful bites prepared by our chef at the dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 27, 2018
Excellent team work! the best Sales person ever.. Ivan Delgado!! And QA Kauia.. Thanks for the great service.!
Response from the owner Replied: Congratulations and welcome to the Mercedes-Benz of South Orlando family! Thank you for the 5-Star rating. We value your feedback and are truly thrilled you had such an excellent experience with salesman, Ivan Delgado and our sales department. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- December 27, 2018
vehicle being worked on. professional and courteous
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding your experience at our service department. Thank you for your kind remarks, and please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 27, 2018
Great Team and service
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 26, 2018
I have always had a positive experience in all areas of mercedes service.
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 25, 2018
We brought our car in without an appointment( needed my battery replaced). Even though they were very busy we were worked in and only had to wait an hour for the technicians to install our battery. Our service advisor's name was Earl Koffler. He was very helpful and texted us to keep us updated...
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service. We will be sure to share your kind words with service advisor, Earl Koffler and the service department. Welcome to Orlando, and please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 23, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 22, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 20, 2018
Best service and pricing of a Mercedes Benz, will buy my next car there.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future. We look forward to putting you into new Mercedes-Benz!
Google Review
- December 20, 2018
We went in for an oil change for our 2014 C300. It was a total shock to us when the Service Advisor said it would cost over $300.00. You can imagine our dismay! We just moved to Florida from Tennessee. We were paying $85.00 for the same service. The Service Advisor had told us that the reason for...
Response from the owner Replied: Thank you for taking the time to rate and review your experience at our service department. We truly value your feedback. The price quoted was the annual service for your Mercedes-Benz, not just an oil change. This price includes all necessary inspections, replacing all recommended fluids and filters, and also resetting the service indicator. We are competitively priced in the market for factory services. We guarantee that your vehicle had the factory recommended service performed by factory trained and certified technicians, to kept the vehicle maintained the way the factory suggests. Should you have any further concerns, please feel free to contact Service Director, Glenn Sharp at (407)367-2700, Monday through Friday, 9:00am - 4:00pm.
Google Review
- December 19, 2018
My favorite place
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 19, 2018
My service Adviser Earl was awesome. In general all staff was awesome even the chef at the VIP lounge
Response from the owner Replied: Thank you for the 5-Star rating! We are truly please you enjoyed your experience with service advisor Earl and our service department. Please continue to enjoy your VIP Program perks such as the complimentary Airport Shuttle, and delightful bites from our chef.
Google Review
- December 18, 2018
Keith Mooty and his team did an amazing job.
Response from the owner Replied: Thank you for the 5-Star rating! We're so pleased to hear you enjoyed your visit with service advisor Keith Mooty and our service department. We will be sure to share your kind words with Keith. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 17, 2018
We have a amazing experience, like a dream come true. Very professional and kind people work there. My sales person Pablo so friendly, profesional and have the best deal for us, he did an excellent job. We are so happy with our new Mercedes Benz 2019. So in love . You guys did a great job. Thank...
Response from the owner Replied: Congratulations and welcome to the Mercedes-Benz of South Orlando family! Thank you for the 5-Star rating. We value your feedback and are truly thrilled you had such an excellent experience with Pablo and our sales department. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- December 17, 2018
Mercedes-Benz of South Orlando always deliver excellent and very professional service, not only when you need a new car but when you take your car for service. My advisor James Edwards was courteous and professional as I was waiting for my car to be service and when they couldn't finish the service...
Response from the owner Replied: Thank you for the 5-Star rating! We cannot thank you enough for this wonderful review of your experience with our service department. We truly value your feedback, as it is our goal to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 16, 2018
Thank you Tony for making our experience at Mercenaries-Benz of south Orlando great one! Tony is always so helpful and professional. We really appreciate the outstanding first class service we get when we work with him.
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! We will share your kind words with service advisor Tony DiGregorio. It was his pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 14, 2018
Response from the owner Replied: Obrigado pela classificao de 5 estrelas! Ns realmente valorizamos a sua opinio. Estamos entusiasmados por voc ter tido uma tima experincia com nosso departamento de servios. Por favor, deixe nossa equipe Mercedes-Benz de South Orlando saber como podemos ajud-lo no futuro.
Google Review
- December 14, 2018
We saw a metris van on the south orlando mercedes benz web site ,so we made a appointment and went to see the van. The salesman did his job and we made a deal. When it went to the manager he came back and said the price was wrong and our deal was off. Bait and Switch!!!!!! It is still on the web...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience with our sales department. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- December 13, 2018
Left by Lori B.
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 11, 2018
great service and very kind
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 09, 2018
Fantastic and Very Very Satisfied. I was getting extremely tired of other manufactures/dealers and having to be on the receiving end of the challenges they unsuccessfully face with Luxury at scale. Not here. They do not play around, they are respectful, professional, knowledgeable and courteous....
Response from the owner Replied: Thank you for the 5-Star rating! We cannot thank you enough for taking the time to review your experience at our dealership. Please know your feedback is important, as it is our goal to provide truly exceptional service. We are happy to have you a part of the Mercedes-Benz of South Orlando family. Please let our team know how we can assist you in the future.
Google Review
- December 07, 2018
John made my experience here great! Everything went quickly and was so easy. I would definitely recommend this dealership!
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, John Sulano. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- December 07, 2018
I searched for my first luxury car and I found it. The dealership greeted me pleasantly and professionally. I'm happy that I have become family.
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with our dealership. We truly value your opinion. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- December 07, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 07, 2018
Excellent service provided by Jose Pablo Melendez.Picked us up from the airport, before his work shift started.This is what I call it in my book "beyond the call of duty"Although we are previous Mercedez Benz owners, he treatedwith courtesy, and was knowledgable in all areas in the newBenz. Great...
Response from the owner Replied: Thank you for the 5-Star rating! Salesman, Pablo Melendez is a valuable member of our team and is a true example of dedication and commitment to our customers. We are thrilled he was able to provide you with truly exceptional service, and treat you like a true VIP. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 07, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 07, 2018
Always purchase parts here,and I depends whom you get at the parts counter
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Parts Department Manager, Chris Moreo. He would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google Review
- December 06, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 05, 2018
I searched for my first luxury car and I found it. The dealership greeted me pleasantly and professionally. I'm happy that I have become family.
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with our dealership. We truly value your opinion. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- December 04, 2018
My first experience with this dealership. I took my vehicle in with electrical issues. I waited for about 3hours. The advisor told me they could not determine the issue before they closed that evening. I agreed to bring it back the next day. I returned the vehicle to them about 9am. I called about...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- December 04, 2018
John made my experience here great! Everything went quickly and was so easy. I would definitely recommend this dealership!
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, John Sulano. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- December 04, 2018
Great selections and friendly staff.
Response from the owner Replied: Thank you for the 5-Star rating! We are delighted you had such a great experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 03, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 03, 2018
Our service representative Nicholas has been awesome! Hes been very helpful, and really has addressed all of our concerns. This was our first time owning a Mercedes, so it was truly interesting to see how much greener the grass really is on the other side. Hes been very upfront and honest, I never...
Response from the owner Replied: Thank you for the 5-Star rating! It was truly our pleasure to provide you with truly exceptional service during your visit at our service department. We will be sure to share your kind words with service advisor, Nicholas Baxter. We value your feedback, and cannot thank you enough for this review. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- December 02, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- December 02, 2018
Jhon was amazing ! Got me into a brand new CLA and I love it !
Response from the owner Replied: Congratulations! Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with Finance Manager, Jhon Montoya. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- December 02, 2018
Thank you Dominic For helping me. I appreciate it. You did great job and you have customer for life. I shop this dealership for years and years and they always stand for their customers and deliver what they promise Thank again.
Response from the owner Replied: Thank you for taking the time to review your experience at our dealership. We will strive to resolve your concerns through your continuous conversations with General Manager, Dominic Ford.
Google Review
- December 02, 2018
Terrible experience from start to finish. The service department lied straight to my face, tried to over charge me, damaged my vehicle and lost parts off my car. Ive been waiting for a response since they ordered the lost pieces but now theyre just ignoring me. I would expect this service from pep...
Response from the owner Replied: Please know that your feedback is extremely important to our dealership. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you directly to address your concerns that reflect the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google Review
- November 30, 2018
I was very impressed with the service and attentiveness to my car. I will continue to have my cars serviced there.
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, as it is our goal to provide truly exceptional service. We are thrilled to have provided you with service that exceeded your expectations, and earn your future business. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 30, 2018
I purchased my first car here at 22 years old. And I just recently came to upgrade! I wouldnt shop anywhere else for a car. This place always exceeds my expectations! Hector and the sales team made me feel so comfortable with the buying process..I am a single young female and buying a car can be...
Response from the owner Replied: Thank you so much for giving us a perfect star rating, Lauren! Were glad that you had a positive experience at our dealership. Don't hesitate to reach out to us if you have any other automotive needs.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google Review
- November 30, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Yelp Review
- November 30, 2018
do not buy cpo! it is a joke! they do not stand behind it their cpo and weasel out of any and all issues you bring to thei attention after you purchase it! paint warranty is a joke too! do not fall to their bs and promises. charge me hundreds of dollars for a paint warranty which when i took it in...
Google Review
- November 29, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 29, 2018
I have been a customer of MBSO for almost 5 years and they really go above and beyond. Keith M. is a true professional, honest and extremely knowledgeable about every side aspect of my car. The best or nothing!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, and will share your kind words with service advisor Keith Mooty. We cannot thank you enough for being such a loyal customer. Please let out our Mercedes-Benz of South Orlando team know how we can assist you in the future. You are a true VIP!
Google Review
- November 29, 2018
Two vehicle puchases and very easy process.
Response from the owner Replied: Welcome to the Mercedes-Benz of South Orlando family! We are thrilled you found the process of purchasing your vehicles a smooth process. We would appreciate the opportunity to speak with you regarding the 3-Star rating, as it is our goal to provide truly exceptional service. How can we improve to earn 5-Stars in future? Please feel free to contact General Manager, Dominic Ford to express your concerns, Monday through Friday, 9:00am - 5:00pm.
Google Review
- November 28, 2018
always a pleasure to have my vehicle serviced there. And the staff is great
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 27, 2018
Salesman and Financial Manager were extremely helpful in making sure we were taken care of. They were courteous and professional.
Response from the owner Replied: We cannot thank you enough for your feedback, and for the 5-Star rating! We truly value your business. It was our pleasure to provide you with truly exceptional service during your visit to the dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 25, 2018
The wait is just too long. Breakfast is great while I wait.
Response from the owner Replied: Please know that your feedback is important to us, as it is our goal to provide truly exceptional service. Your concerns have been forwarded to Service Manager, Fernando Malta. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 25, 2018
Staff was polite and professional..
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding your experience at our dealership. Thank you for your kind remarks, and please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 24, 2018
Bought a brand new 2019 g550. Pointed out some concerns with the paint prior to taking delivery. Was assured that the vehicle would be taken care of with no paint work necessary (I would not have taken delivery of the vehicle if i was made aware it needed to be painted). Get jerked around for over a...
Cars.com Review
- November 24, 2018
Bought a brand new 2019 g550. Pointed out some concerns with the paint prior to taking delivery. Was assured that the vehicle would be taken care of with no paint work necessary (I would not have taken delivery of the vehicle if i was made aware it needed to be painted). Get jerked around for over a...
Google Review
- November 24, 2018
very very good services
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Yelp Review
- November 24, 2018
Bought a brand new 2019 g550. Pointed out some concerns with the paint prior to taking delivery. Was assured that the vehicle would be taken care of with no paint work necessary (I would not have taken delivery of the vehicle if i was made aware it needed to be painted). Get jerked around for over a...
Google Review
- November 23, 2018
I had a great experience when I bought my mercedes benz GLA 250. Thank you John Sulano for the great service!
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, John Sulano. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- November 21, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 21, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 20, 2018
The young gentleman at the parts counter was super friendly and very informative on how quick parts would come in. Unfortunately we were passing thru so we didn't get anything we needed and their inventory. But they do mark things up quite a bit. A filter at other locations that is $16 they charge...
Response from the owner Replied: Thank you for taking the time to review your experience at our Parts Department. We truly value your feedback, as it is our way to continue to provide truly exceptional service. There is not an extra charge for VIP. Every customer that purchases a vehicle from our dealership is automatically enrolled into our VIP Program. Once again, thank you for the feedback.
Google Review
- November 18, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 17, 2018
They really go above and beyond at this dealership taking care of you and making things right. I didn't purchase my current Mercedes from MBSO, but have had warranty work done here and they are top notch! If I was in the market for a new Mercedes I would buy from MBSO in a heartbeat! Keep up the...
Response from the owner Replied: Thank you for the 5-Star rating, and for taking the time to share your experience at our service department. It was truly our pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 17, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 15, 2018
Mercedes Benz of South Orlando is Top Notch Bought the car from out of state and the process was smooth and easy Corey kept me up to date every step of the way
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our sales team and the delivery of your new vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- November 15, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 15, 2018
none
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 13, 2018
Always a great pleasure here. Sorry to see service advisors Chris Overmeyer to leave, but family is always first ..
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, and it was our pleasure to provide you with exceptional service. We will truly miss service advisor Chris Overmeyer, but wish him well in his future endeavors. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 13, 2018
Major improvement from last visit. This time i was kept informed of how long service on my vehicle will take place, service rep sent me multiple text and approached me in person to let me know the status, and, at the end ask me to make sure everything was fine before I went home.
Response from the owner Replied: Thank you for taking the time to review your experience at our dealership. We truly value your feedback, and are elated to hear that we have improved in areas that were once a concern from your previous service visits. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 11, 2018
Staff was polite and professional..
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding your experience at our dealership. Thank you for your kind remarks, and please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 10, 2018
Response from the owner Replied: Thank you for taking the time to review your experience at our dealership. We will strive to resolve your concerns through your continuous conversations with General Manager, Dominic Ford.
Google Review
- November 10, 2018
Waste of 40 min driving here. I have a e400 under warranty and was told they only do complimentary washes on vehicles purchased there. I never have issues getting complimentary washes at Mercedes at Maitland. If this is a new policy they should mention thats on the phone when I called prior to...
Response from the owner Replied: We would like to extend our most sincere apologies regarding your recent experience in our service department. Unfortunately, it is not possible to commit to wash the vehicles of every Mercedes-Benz owner in the greater Orlando area. Since we are privately-owned, we concentrate our efforts to washing the vehicles of customers that are being serviced, and customers who purchased from our dealership. Thank you for your feedback as we are always striving to provide truly exceptional service.
Google Review
- November 09, 2018
Thiss by far the worst of worst service department dealership in all Florida I been loyal customers for years and years and I bought a lot of cars from them Now I have mercedes benz S 65 V12 2017 convertible with leaking top been replaced because they screw it last year and shrinking dashboard...
Response from the owner Replied: Thank you for taking the time to review your experience at our dealership. We will strive to resolve your concerns through your continuous conversations with General Manager, Dominic Ford.
Google Review
- November 09, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 08, 2018
Left by Linda W.
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 07, 2018
thank you to Tony in service and Fernando (service Mananger). you truly helped my family in a time of crisis. I will see you guys soon with the C Class. Thank you again. world class. the best or nothing for sure.
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to assist you during your time of need, and provide you with truly exceptional service. Thank you for taking the time to rate our dealership. We truly value your feedback.
Google Review
- November 07, 2018
Professional and welcoming staff, warm and inviting ambiance, excellent service from the front desk and sales staff.
Response from the owner Replied: Thank you for the 5-Star rating, and for taking the time to rate your experience at our dealership. We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 06, 2018
Response from the owner Replied: Thank you for taking the time to rate your experience at our dealership. We truly value your feedback.
Google Review
- November 05, 2018
My husband always drives I benz mercedes and the car was clean thanks
Response from the owner Replied: Thank you for the 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 05, 2018
My experience at Mercedes-Benz of South Orlando has never been anything but above par. This goes for customer service from sales to the service department. I buy a Mercedes not just for vehicle but the absolute best service. No matter where I live, I will always by my car for this dealer.
Response from the owner Replied: We cannot thank you enough for your feedback, and for the 5-Star rating! We truly value your business. It was our pleasure to provide you with truly exceptional service during your visit to the dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 05, 2018
Excilent service. Came after 9 and a salesman. help me find my car. Series was done in a timely manner. This is my 5th Benz from mr Jacuzzi
Response from the owner Replied: Thank you for the 5-Star rating! Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- November 03, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- November 02, 2018
Earl provided outstanding service! I am very pleased with the work they did, my car is running smooth again!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding your experience with our service department. We will be sure to share your kinds words with service advisor Earl Koffler. It was his pleasure to get you back on the road, running smoothly again. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- November 02, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- October 31, 2018
The service is good, the food is good, and the staff very nice
Response from the owner Replied: Thank you for the 5-Star rating! We strive to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google Review
- October 31, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google Review
- October 30, 2018
Response from the owner Replied: Thank you for the 5-Star rating!