Google Review
- January 15, 2021
Up to the Mercedes-Benz level of quality and service.
Google Review
- January 15, 2021
Tony was excellent and courteous. My service appointment was on time and accommodating.Benz is our choice of vehicles and this dealership provide great service and Tony was excellent and courteous. My service appointment was on time and accommodating.Benz is our choice of vehicles and this...
Google Review
- January 15, 2021
Google Review
- January 14, 2021
Google Review
- January 12, 2021
Tony was great, he took care of my issue in a timely manner. I dont live in Orlando and was passing through and had a road hazard and he understood my issue and handled it like a pro.
Google Review
- January 12, 2021
Google Review
- January 12, 2021
Response from the owner Replied: Thank you for 5-stars, Andrew. Your support means so much to our team. Please let us know if you have any questions in the future.
Google Review
- January 12, 2021
My sales person, Salvatore A. Labarbera is a ROCK Star he helped me find the perfect car, and Yvonne made the process so easy. Thank you both very much!
Response from the owner Replied: Thank you, Scott! Were glad to know that Salvatore and Yvonne worked to provide you with such a great shopping experience. See you next time!
Google Review
- January 12, 2021
My husband and I went in looking at the c43 convertibles and Joshua our salesperson was absolutely wonderful to work with. Smooth transaction from beginning to end. Everyone we worked with from sales to finance to the person who shows you My husband and I went in looking at the c43 convertibles and...
Response from the owner Replied: Clarissa,Were thrilled to hear that Joshua provided you and your husband with such a positive experience. Your recommendation is much appreciated and we will make sure to pass your kind words along to Joshua.
Google Review
- January 12, 2021
The team at South Orlando from sales to services are great. Professional and honest, great people . They make you feel welcomed and dont treat you like a number. Nothing but respect for them.
Response from the owner Replied: Thank you again for your kind words, Jawad. Your continued support means so much to us! Please let us know if there is anything we can do for you in the future.
Google Review
- January 12, 2021
Response from the owner Replied: Thank you for the 5-star review! Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- January 12, 2021
Response from the owner Replied: We appreciate you taking the time to review your recent experience, Edward. If you ever have any feedback or suggestions for our team, please do not hesitate to reach out.
Google Review
- January 12, 2021
Response from the owner Replied: Were glad to hear that your recent visit was such a positive one, Jen! We appreciate your 5-star review. Thank you!
Google Review
- January 11, 2021
Response from the owner Replied: We appreciate you taking the time to rate your recent experience with us, J. If you have any feedback or suggestions for our team, please do not hesitate to update your review or reach out. Thank you.
Google Review
- January 11, 2021
Response from the owner Replied: Thank you for 5-stars, Harry! Our team will be here for you whenever you need us next.
Google Review
- January 11, 2021
Robert was fantastic. He even went out of his way to assist me with my rental car return upon leasing my new car. Im incredibly happy with the service, and wouldnt have expected less from Mercedes. Thanks Robert!
Response from the owner Replied: This is what we love to hear, Lauren! We will make sure to pass your thanks along to Robert. Please let us know if there is anything we can assist you with in the future.
Google Review
- January 09, 2021
We had a great purchasing experience at Mercedes-Benz of South Orlando.Thank you Mr. Perez for complete information and test drive narration of vehicle capabilities. A full vehicle operation explanation by product concierge Mr. We had a great purchasing experience at Mercedes-Benz of South...
Response from the owner Replied: Lesle,Thank you for taking the time to walk us through your recent sales experience. Were glad to hear that our entire team provided you with such a positive car-buying experience. We look forward to working with you for years to come.
Google Review
- January 09, 2021
Response from the owner Replied: Thank you, Jessica! And thank you for choosing Mercedes-Benz of South Orlando.
Google Review
- January 08, 2021
I came in with an issue my car wasnt starting, I explained to Eric my issue and day after he was straight up forward told me what I needed to start off with and I agreed on the work and Mr. Eric called me back when the car was done told me I came in with an issue my car wasnt starting, I explained...
Response from the owner Replied: Michael,Were thrilled to hear that Eric provided you with such a positive service experience. We will make sure he sees your review. Please let us know if any other questions or concerns arise.
Google Review
- January 08, 2021
Response from the owner Replied: Thank you for choosing Mercedes-Benz of South Orlando, Carlos! Your support means so much to our team.
Google Review
- January 08, 2021
Response from the owner Replied: We appreciate the positive review, Ellen! Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- January 08, 2021
Response from the owner Replied: Thank you for 5-stars, Tais! Our team will be here for you whenever you need us next.
Google Review
- January 07, 2021
Response from the owner Replied: We cant thank you enough for the positive review, Carol. Please let us know if there is anything we can assist you with in the future.
Google Review
- January 07, 2021
Response from the owner Replied: Thank you, Juan! And thank you for choosing, Mercedes-Benz of South Orlando.
Yelp Review
- January 07, 2021
Rating: Answering the phone: 0Returning phone calls: 0Attitude: 0Followthru: 0Sales: 0Cooperation: 0Care about the customer: 0Timeliness: 0Fulfill commitments: 0Quality of product: 0Reliability of product: 0Impressed with their facilities: 0Ability to troubleshoot problems: 0Quality of rubber...
Google Review
- January 07, 2021
Response from the owner Replied: Thank you for 5-stars, Aires! Our team will be here for you whenever you need us next.
Google Review
- January 06, 2021
Had a great experience. I had just arrived and while in the parking lot Corey Toombs who did not know about us approached us and asked us if we needed help He took us to his desk and helped us all the way through. Made us feel very Had a great experience. I had just arrived and while in the parking...
Response from the owner Replied: Alberto,Were thrilled to hear that Corey made you so comfortable during the entirety of your visit. We will make sure to pass your kind words along to him, as well as Reda and Kauai. We hope you and your family are still enjoying your new Mercedes. Please let us know if any questions come up in the future.
Google Review
- January 06, 2021
Response from the owner Replied: Thank you for 5-stars! Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- January 06, 2021
I always have a great experience at Mercedes Benz of South Orlando and today was no exception! Thanks Tony for great service!
Response from the owner Replied: Its always such a pleasure working with you! We will make sure to pass your thanks along to Tony.
Google Review
- January 06, 2021
Excellent service department. Flawless process. Viktor was extremely helpful and made the process easy as can be.
Response from the owner Replied: This is what we love to hear, Simon! Were thrilled to hear that Viktor and the rest of our service team provided you with a flawless experience.
Google Review
- January 06, 2021
Justin was great!
Response from the owner Replied: Christopher,Thank you for taking the time to let us know that Justin provided you with a great experience. We look forward to working with you again in the future.
Google Review
- January 06, 2021
Excellent job as always
Response from the owner Replied: Thank you, Eduardo! Our team will be here for you whenever you need us next.
Google Review
- January 05, 2021
Response from the owner Replied: Thank you for 5-stars, Nick! Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- January 05, 2021
We recently leased a new vehicle. Hector Perez was very attentive to our preferences and respectful of our time. The process was as easy ascan be. we were very pleased with our experience.
Response from the owner Replied: Thank you for taking the time to update your review, Armando! Were glad to know that Hector provided you with such a positive leasing experience. Please let us know if any questions come up in the future!
Google Review
- January 05, 2021
Wonderful Customer Service. Tony is an amazing outstanding Service Manager. He goes above and beyond . Time efficient and pleasant to deal with not to mention an amazing breakfast.
Response from the owner Replied: This is what we love to hear, Steve! Were happy to hear that Tony went above and beyond for you. We look forward to working with you for years to come.
Google Review
- January 05, 2021
Left by Arturo C.
The service in this dealer is terrible...I spent 5 hours waiting for a prepaid regular maintenance service beside the issue they charge very expensive labor and don't fix the problem regarding to a trailer lighting malfunction reported in The service in this dealer is terrible...I spent 5 hours...
Response from the owner Replied: We appreciate you taking the time to bring this to our attention, Arturo. We apologize for any miscommunication regarding your pre-paid regular maintenance service and the frustration you experienced as a result. Please reach out to Jeff Summers at jsummers@mbso.com so that we may discuss further. Thank you.
Google Review
- January 05, 2021
Response from the owner Replied: Thank you for your support! It was such a pleasure serving you.
Google Review
- January 05, 2021
No respect for customers anymore.
Response from the owner Replied: This certainly isnt what we like to hear, Mustafa. At your convenience, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- January 04, 2021
Response from the owner Replied: Thank you for taking the time to rate your recent visit to Mercedes-Benz of South Orlando. If you ever have any feedback or suggestions for our team, please do not hesitate to reach out.
Google Review
- January 04, 2021
A nightmare!!! I just left there and now waiting on tow car to have me towed in!!! Will not be towed to mercedes. This is just been a nightmare that cost me for diagnoses and a rental car chargers for 6 days!!! A nightmare!!! I specifically A nightmare!!! I just left there and now waiting on tow car...
Response from the owner Replied: Gloria,We're sorry to hear that this was your experience with our service team. If possible, we would like to learn more details about your visit. If you would be willing to discuss, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- January 04, 2021
Response from the owner Replied: We appreciate the positive review, Anuj! Our team will be here for you whenever you need us next.
Google Review
- January 04, 2021
Response from the owner Replied: Thank you for 5-stars, Luis. And thank you for choosing Mercedes-Benz of South Orlando.
Google Review
- January 04, 2021
I recently had our car repaired and the customer service was terrific. Tony Di Gregorio was our contact person and he was sure that he resolved ALL of our concerns. We have gone there prior and continue to go back due to their I recently had our car repaired and the customer service was terrific....
Response from the owner Replied: R H,Were thrilled to hear that Tony provided you with such a positive customer service experience. It is always such a pleasure working with you! Please dont hesitate to reach out if there is anything we can assist you with this year.
Google Review
- January 04, 2021
First time having car serviced here. Little bit of a slow start waited about 30 minutes to drop vehicle and get a lyft to work. Made up for it on the pickup. Went smooth a silk and cost less than I expected. I will be back when service First time having car serviced here. Little bit of a slow...
Response from the owner Replied: We appreciate you taking the time to update your review, Robert! Were thrilled to hear that our team provided you with such great service on your second time in. Thank you for this feedback!
Google Review
- January 04, 2021
Service was could not be worse. I arrived on the appointed day, but no one knew I had an appoimment, after about 15 minutes and after many questions, I had to show my appoimment on my cell phone for the mercedes employee to answer me. I Service was could not be worse. I arrived on the appointed...
Response from the owner Replied: Ricardo,Thank you for taking the time to detail your recent experience with us. We apologize for any miscommunication and the frustration you experienced as a result. If you would like to discuss further, you can reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- January 04, 2021
5 stars 100 hundred procent
Response from the owner Replied: Wow! Thank you for your kind words, Kane. It was such a pleasure working with you.
Yelp Review
- January 04, 2021
Service with a smile. A manager greeted me at the door. He found a representative for me to talk to immediately, a s after offering me coffee and water, we went straight to the cars I wanted to see. The sales person was not pushy and very knowledgeable about the different models available. I did...
Google Review
- January 03, 2021
Response from the owner Replied: We appreciate the positive review, Earl. See you next time!
Google Review
- January 02, 2021
Response from the owner Replied: Thank you for 5-stars, Yale. Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- January 01, 2021
Response from the owner Replied: Thank you for the positive review, Gene. If you ever have any feedback or suggestions for our team, please do not hesitate to reach out.
Google Review
- January 01, 2021
I had an excellent experience with the recent purchase of my vehicle. Kyle Corbin was extremely helpful, knowledgeable and professional. The services and amenities offered by the dealership are outstanding. I highly recommend Mercedes Benz of South Orlando!
Response from the owner Replied: Were thrilled to hear you had such a positive car-buying experience with us. We will make sure to pass your kind words along to Kyle and look forward to working with you in the future.
Google Review
- January 01, 2021
Your mobile service rep, Magnus, did a clean, quick, and professional job on my car ahead of schedule.
Response from the owner Replied: We appreciate you taking the time to leave us a review, Ryan. It was great working with you!
Google Review
- December 31, 2020
Response from the owner Replied: It was such a pleasure working with you, Dotun. Please let us know if there is anything we can do for you in the future.
Google Review
- December 31, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of South Orlando, Greg. Your support is much appreciated.
Google Review
- December 31, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a review, Laura. See you next time!
Google Review
- December 31, 2020
Worst experience ever, $620 for just changing the battery and waited 10days to get it done
Response from the owner Replied: Were sorry to hear that your recent service experience with us missed the mark. If possible, we would like to learn more about your visit and who you worked with. If you would be willing to discuss, please reach out to Jeff Summers at jsummers@mbso.com. Thank you.
Google Review
- December 31, 2020
Response from the owner Replied: Thank you for the positive review, Tanya! Our team will be here for you whenever you need us next.
Google Review
- December 30, 2020
Response from the owner Replied: Wow! Thank you for 5-stars, Dimitri. We appreciate your support.
Google Review
- December 30, 2020
Fast, professional and efficient service, thank you!
Response from the owner Replied: Were happy to hear that our team provided you with such professional and efficient service, Shawn. Thank you for choosing Mercedes-Benz of South Orlando.
Google Review
- December 30, 2020
Great company to do business with. And the service was outstanding.
Response from the owner Replied: Thank you, Jackie! We look forward to working with you again in the future.
Google Review
- December 30, 2020
The best dealership I've been on so far. Customer service is first class. From the time I pulled in the service area, everybody is corteous and ready to assist. I will be back here for service on my vehicle just for that! Kudos to Eugene! for the direct and honest customer service that I have...
Response from the owner Replied: John,We cant thank you enough for your kind words. It was such a pleasure working with you. Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- December 30, 2020
Response from the owner Replied: Thank you for the positive rating, Eduardo! And thank you for choosing Mercedes-Benz of South Orlando.
Google Review
- December 30, 2020
Response from the owner Replied: Thank you, Reshma! It was great working with you. Please let us know if there are any Mercedes-Benz sales or service needs we can lend a hand with in the future.
Google Review
- December 30, 2020
Response from the owner Replied: We appreciate the positive rating. Our Mercedes-Benz team will be here for you whenever you need us next.
Google Review
- December 30, 2020
Great service. Especially like the valet service for hassle free drop off and pick up.Repair done quickly and problem solved in a timely manner.Use MB of South Orlando for two MB's.
Response from the owner Replied: This is what we love to hear, Pavel. Were thrilled that you enjoyed our valet service. Please let us know if there is anything we can assist you with in the future.
Google Review
- December 30, 2020
Response from the owner Replied: Thank you for 5-stars, Silvio. It was a pleasure serving you. See you next time!
Google Review
- December 29, 2020
Response from the owner Replied: We appreciate the positive review, Raquel. Please let us know if there is anything we can do for you in the future.
Google Review
- December 29, 2020
Response from the owner Replied: Thank you, Margo! See you next time.
Google Review
- December 29, 2020
Best place to buy a nice vehicle in Orlando! Not only is the Mercedes brand a fantastic car, the staff at Mercedes-Benz of South Orlando is absolutely the best. From your sales experience, service (Tony is my advisor - best ever!), and facilities you will not find a car dealership to rival them.
Response from the owner Replied: Richard,We cant thank you enough for your kind words. We will make sure to share your review with Tony and the rest of our team. I know we all look forward to working with you for years to come!
Google Review
- December 29, 2020
Response from the owner Replied: Wow! Thank you for 5-stars, Glenn. Our team will be here for you whenever you need us next!
Google Review
- December 29, 2020
Mercedes Benz of South Orlando is THEE best location to purchase & service your Mercedes vehicle. From the incredible Robert Coleman in sales who said I will take good care of you & he did.... to the amazing RJ Aissa in Finance, who Mercedes Benz of South Orlando is THEE best location to purchase &...
Response from the owner Replied: Thank you for choosing Mercedes-Benz of South Orlando, NaVonda! We look forward to many more opportunities to provide you with great service in the future.
Google Review
- December 29, 2020
Response from the owner Replied: Thank you, Laura! We look forward to serving you again in the future.
Google Review
- December 28, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a review, Ryan. It was great working with you!
Google Review
- December 28, 2020
Our shopping and buying experience at Mercedes-Benz of South Orlando was wonderful, Hector provided us with top notch service. He listened to what we were looking for a delivered 100%. He even pulled a surprise on my wife by delivering our vehicle on the showroom floor, covered, with a bow, her...
Response from the owner Replied: Howard,Were thrilled to know that Hector provided you and your wife with such top-notch service. We appreciate the feedback and will make sure to share your kind words with Hector!
Google Review
- December 28, 2020
Response from the owner Replied: Thank you for the positive review, Alvin! And thank you for choosing Mercedes-Benz of South Orlando
Google Review
- December 28, 2020
Google Review
- December 28, 2020
Response from the owner Replied: Grisel,We're sorry to hear that your recent experience with us may have missed the mark. If you would be willing to speak with us further, please reach out to Justin Saavedra at jsaavedra@mbso.com. We hope to hear from you.
Google Review
- December 28, 2020
Response from the owner Replied: We appreciate the 5-star review, JoAnn! Thank you for taking the time to rate your experience.
Google Review
- December 27, 2020
Response from the owner Replied: It was great serving you, Isaac! Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- December 26, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of South Orlando, Khalid. See you next time!
Google Review
- December 26, 2020
Called the parts department for an item. They said they had a few in stock. Drove an hour to dealership and said they did not have the item. I told them I just spoke to you on the phone.This is why I did not buy my 2 cars from them. They Called the parts department for an item. They said they had a...
Response from the owner Replied: John,Thank you for taking the time to bring this to our attention! We apologize for any miscommunication regarding the part that you were looking for. If possible, we would like to learn more details about who you spoke to. If you would be willing to discuss, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- December 26, 2020
Friendly and prompt. Comfortable lobby to wait
Response from the owner Replied: This is what we love to hear, Alex. We appreciate you taking the time to rate your visit. Thank you!
Google Review
- December 26, 2020
Just moved to Orlando and visited the dealer for the first time, the staff did an awesome job in making sure everything went as planned. Will definitely continue to visit this dealer ship
Response from the owner Replied: Welcome to Orlando, John! Were thrilled to hear that our team provided you with such excellent service and we look forward to working with you for years to come!
Google Review
- December 24, 2020
Response from the owner Replied: Wow! We appreciate the positive rating. Our team will be here for you whenever you need us next!
Google Review
- December 24, 2020
Response from the owner Replied: Thank you for 5-stars, Harry! And thank you for choosing Mercedes-Benz of South Orlando.
Google Review
- December 24, 2020
Friendly and courtesy. Cindy was professional with the handling of my services.
Response from the owner Replied: Thank you for taking the time to let us know that Cindy provided you with such a professional experience. We will make sure to share your kind words with her.
Google Review
- December 24, 2020
Racine was very sweet she had so much patience even though I don't decide what car I want as yet. Pleasant lady
Response from the owner Replied: Nordia,Its great to hear that Racine provided you with such a positive experience. If there is anything we can assist you with in the future, please let us know!
Google Review
- December 24, 2020
Great service. Paying for your customers to use Lyft to get back to where they need to be while fixing their vehicle is an awesome benefit. Will take my car here exclusively!
Response from the owner Replied: Were thrilled to hear you enjoyed our Lyft service. We look forward to working with you again in the future!
Google Review
- December 24, 2020
Response from the owner Replied: We appreciate you taking the time to rate your recent experience, Litzy. We are sorry to hear that your visit was not a more positive one. If possible, we would like to learn more details about your experience and what made it a one-star one. At your convenience, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- December 23, 2020
The team is always very helpful, friendly and professional.
Response from the owner Replied: Thank you for letting us know this, Jessica! Our team will be here for you whenever you need us next.
Google Review
- December 23, 2020
Dealer
Google Review
- December 23, 2020
Warm friendly & efficient.
Response from the owner Replied: This is what we love to hear, Al. Were thrilled to know that our team provided you with such a friendly and efficient experience. See you next time!
Google Review
- December 23, 2020
Response from the owner Replied: Thank you for 5-stars, Alanna. Please let us know if there is anything we can assist you with in the future.
Google Review
- December 23, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of South Orlando, Jeffery! If you ever have any feedback for our team, please do not hesitate to reach out to us.
Google Review
- December 23, 2020
Spent 4 and a half hour there yesterday while the advisor Eric ignored me totally.Took my vehicle in, started work then the technician left it to work on a Spent 4 and a half hour there yesterday while the advisor Eric ignored me totally.Took my vehicle in, started work then the technician left it...
Response from the owner Replied: Ranjii,What you describe is certainly not the level of service that we strive to provide here at Mercedes-Benz of South Orlando. At your convenience, please contact Jeff Summers at jsummers@mbso.com. We hope to hear from you.
Google Review
- December 23, 2020
Would not allow my company to purchase a windshield because the business owner (myself) was not present. Their reasoning was that it was my name on the company card, but they failed to realize that the COMPANY name was also on that card. Would not allow my company to purchase a windshield because...
Response from the owner Replied: Brittney,We apologize for any miscommunication and the frustration you and your husband experienced as a result. If you would be willing to discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you.
Google Review
- December 22, 2020
I scheduled an appointment with Mercedes of Orlando for service and was given an appointment date of 12/21/2020. On 12/21/2020 my car was taken into the Service department because of my sunroof being off track. Once my car was returned I I scheduled an appointment with Mercedes of Orlando for...
Response from the owner Replied: Tamika,Were sorry to hear that this was your experience with our service department. If possible, we would like to learn more about who you worked with. If you would be willing to speak with us, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- December 22, 2020
Response from the owner Replied: We appreciate the positive rating, Antonio. Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- December 22, 2020
Response from the owner Replied: Thank you for 5-stars, Nikki! Our team will be here for you whenever you need us next.
Google Review
- December 22, 2020
Awful experience would not offer complimentary washes to mercedes owner when I spent over 250 grand on my maybach
Google Review
- December 22, 2020
Eugene Velasquez was very friendly, knowledgeable and quick to respond all of my questions. Good follow up during and after the service. Great experience overall. I would recommend him as your service advisor.
Response from the owner Replied: Thank you for taking the time to acknowledge Eugenes great service, Mariana. We will make sure to pass your kind words along to him. See you next time!
Google Review
- December 22, 2020
Mercedes Benz of South Orlando is truly the best of the best in all aspects of their business...sales, finance, service. Jhon Montoya and Keith Mooty are superstars at this dealership! I have been a loyal client for years and will Mercedes Benz of South Orlando is truly the best of the best in all...
Response from the owner Replied: We cant thank you enough for your kind words! We will make sure to pass your praises along to Jhon and Keith. Looking forward to working with you for years to come!
Google Review
- December 22, 2020
Response from the owner Replied: Thank you for the positive rating, Riccardo. See you next time!
Google Review
- December 22, 2020
The staff was very attentive and professional. They exceeded my expectations.
Response from the owner Replied: Sharon,Were happy to hear our team exceeded your expectations. Please let us know if there any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- December 22, 2020
This is the second time as a customer and I can tell MB South Orlando provides the best customer service. Mrs Richman is exceptional, she takes the time to find the best option and to meet customer needs and/or expectations. Also, the concierge Margie was awesome...Thank you MB staff!
Response from the owner Replied: Joel,Thank you for choosing Mercedes-Benz of South Orlando again. Were thrilled to hear that Mrs. Richman and Margie both provided you with such exceptional customer experience. We look forward to working with you for years to come!
Google Review
- December 21, 2020
Response from the owner Replied: Wow! Thank you for 5-stars, David. Our team will be here for you whenever you need us next.
Google Review
- December 21, 2020
Viktor is terrific. Made the experience great. Very professional.
Response from the owner Replied: Seth,Thank you for taking the time to call out Viktors terrific work. We will make sure to share your kind words with him.
Google Review
- December 21, 2020
Response from the owner Replied: Thank you for the positive rating, Rick! Your support is much appreciated. If you ever have any suggestions for our team, we would love to hear them!
Google Review
- December 21, 2020
James were amazing! He gives an excellent service!
Response from the owner Replied: Thank you for letting us know, Julie. Were happy to hear that you had such a great experience working with James! We will make sure to let him know.
Google Review
- December 21, 2020
The issue was addressed after my review.
Response from the owner Replied: Thank you for updating your review, Sharika. Were glad our team was able to address the issue. If anything comes up in the future, please do not hesitate to reach out to us.
Google Review
- December 21, 2020
Left by Shirish D.
I was very impressed by the service provided by Eric. I received a call as soon as my vehicle was ready. All work was performed to my satisfaction
Response from the owner Replied: This is what we love to hear, Shirish! We will make sure Eric sees your review. Please let us know if there is anything we can assist you with in the future.
Google Review
- December 21, 2020
Response from the owner Replied: Thank you for the 4-star rating, Diana. If you ever have any feedback for our team. Please do not hesitate to update your review or reach out to us.
Google Review
- December 21, 2020
Once you obtain a car from them they drop the ball on service. In addition, I have been trying to turn in a lease for two weeks and all I get is transferred from one person to the next. MBSO does not represent the customer experience and service that MB owners expect IMO and I've been a MB owner...
Response from the owner Replied: Thank you for bringing this to our attention, Andrew. What you describe is certainly not the level or service we strive to provide here at Mercedes-Benz of South Orlando. At your convenience, please contact Justin Saavedra at jsaavedra@mbso.com. Thank you for your time.
Google Review
- December 20, 2020
We met Racine and asked her if we could test drive a GLE 450? She asked us back if we were looking to buy one today or just test driving? We said lets start we test drive and go from there. Immediately she pretended to be busy having two We met Racine and asked her if we could test drive a GLE 450?...
Google Review
- December 20, 2020
It was a great experience. They took my car immediately to service and shuttled us to the mall, where we spend the time until the car was ready and they picked us up. When we got back the car had been service, vacuumed and washed. The best service ever!!!!
Response from the owner Replied: Thank you, Zuma! Were happy your service experience was a great one. See you next time!
Google Review
- December 19, 2020
Great service
Response from the owner Replied: Were happy to hear this, Doug! Thank you for choosing Mercedes-Benz of South Orlando.
Google Review
- December 19, 2020
I visited Orlando after a tedious working schedule, unfortunately my Mercedes experienced steering wheel malfunction, led my car underivable. Team Mercedes at SouthOrlando, came to rescue and fixed it in 48hrs without letting my trip I visited Orlando after a tedious working schedule, unfortunately...
Response from the owner Replied: Davit,Were thrilled that our team was able to step in and fix the steering wheel malfunction you were experiencing. We will make sure to pass your words of appreciation along to our service team. Thank you for taking the time to leave us a review!
Google Review
- December 19, 2020
Racine is an amazing saleswoman, she helped me with my purchase via phone calls and text messages since I am in Texas. And even then the service and attention to client was superior to any service Ive received before. Amazing customer service at this dealership.
Response from the owner Replied: Cristina,Were glad that Racine was able to provide you with such a smooth remote purchase experience. We will make sure to pass your kind words along to her!
Google Review
- December 18, 2020
Response from the owner Replied: We cant thank you enough for the 5-star review! Our team will be here for you whenever you need us next.
Google Review
- December 18, 2020
Response from the owner Replied: We appreciate the positive review, Sumruam. Thank you for choosing Mercedes-Benz of South Orlando!
Google Review
- December 18, 2020
I have one word, EXCELLENT service!I am very pleased with the personnel, the dealership and service.Thank all of youRamon
Response from the owner Replied: Thank you, Ramon! It was such a pleasure serving you. See you next time!
Google Review
- December 18, 2020
This dealership made the car buying experience hassle-free and expeditious. I would recommend this dealership to anyone looking for their first or next Mercedes...
Response from the owner Replied: This is what we love to hear, Anthony! Were thrilled that our team made the car-buying experience so hassle-free. We appreciate your recommendation and will make sure to pass your kind words along to our team.
Google Review
- December 18, 2020
Left by Ronaldo C.
Mercedes of South Orlando exceeds expectations of any demanding customer. The Sevice Department advisors are very knowlegeable and friendly. Chris Overmeyer was my advisor. He kept informed of everything about the service of my car, always Mercedes of South Orlando exceeds expectations of any...
Response from the owner Replied: Thank you for taking the time to update your review, Ronaldo! Were thrilled that Chris provided you with such a fast service experience and kept you informed throughout the process. Your recommendation is much appreciated and we look forward to working with you again in the future.
Google Review
- December 18, 2020
Response from the owner Replied: Mark and Yvonne,Thank you for choosing Mercedes-Benz of South Orlando! We look forward to serving you again in the future.
Google Review
- December 17, 2020
Response from the owner Replied: Thank you for 5-stars, Sinue. And thank you for choosing Mercedes-Benz of South Orlando
Google Review
- December 17, 2020
Simply put, my wife and I walked in the dealership to purchase our lease and our Sales Person, Racine Richman, was great!! She actually danced and moonwalked (literally LOL) her way through making our evening enjoyable by being courteous, Simply put, my wife and I walked in the dealership to...
Response from the owner Replied: Dion,We appreciate you taking the time to walk us through you and your wifes recent sales experience. Were thrilled that Racine and the rest of our team were able to make the process so enjoyable overall. Enjoy your new Mercedes-Benz!
Google Review
- December 17, 2020
We have an issue with our vehicle the service manager fix the issue ,thanks for you patience :) we appreciate !!!!!!!!!
Response from the owner Replied: Rossi,Were thrilled that our team was able to step in and fix the issue. Please let us know if there is anything we can do for you in the future.
Google Review
- December 17, 2020
Response from the owner Replied: We appreciate the 5-star review, Rafael! Your support is much appreciated.
Google Review
- December 17, 2020
Great job!!!
Response from the owner Replied: Thank you, Skinner! See you next time.
Google Review
- December 16, 2020
Very happy with my new used C300. Salesman Bob Kant was very helpful and patient showing us around the used inventory. Very happy with my new used C300. Salesman Bob Kant was very helpful and patient showing us around the used inventory.After sales, he kept responding to my requests in a very...
Response from the owner Replied: Congratulations on your new used C300! Were thrilled that Bob made the entire process such a positive one. Your recommendation is much appreciated and we will make sure that Bob sees your kind review. Thank you!
Google Review
- December 16, 2020
Updating as Mercedes of South Orlando did a timely customers service recovery to hear my concerns and addressed them to my satisfaction. Updating as Mercedes of South Orlando did a timely customers service recovery to hear my concerns and addressed them to my satisfaction.Service is underwhelming....
Response from the owner Replied: We appreciate you taking the time to update your review, Novlet. Were thrilled that our team was able to get in touch with you and address your concerns. If anything else comes up in the future, please do not hesitate to reach out to us.
Google Review
- December 16, 2020
Response from the owner Replied: We appreciate the positive review, Ivette! Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- December 15, 2020
Response from the owner Replied: Thank you for 5-stars! Our team will be here for you whenever you need us next.
Google Review
- December 15, 2020
Response from the owner Replied: Thank you, Jerry! Your support is much appreciated.
Google Review
- December 15, 2020
Great service
Response from the owner Replied: Were thrilled to hear that our team has provided you with such great service, Faizal. See you next time!
Google Review
- December 15, 2020
Robert Coleman is the best car salesman Ive ever worked with and this is not my first new car. He was a true professional. He had five star knowledge. He was very patient and answered all of my questions. He was always available when I needed him. Thank you Robert, I Love my new car!
Response from the owner Replied: Raquel,Thank you for taking the time to acknowledge Roberts great work. We will make sure to pass your kind words along to him. Happy driving!
Google Review
- December 15, 2020
False advertising to get you through the door to purchase a second vehicle,Offered nothing more than a "We won't call you again" even tho this was the False advertising to get you through the door to purchase a second vehicle,Offered nothing more than a "We won't call you again" even tho this was...
Response from the owner Replied: Christopher,Thank you for bringing this to our attention. If you would be willing to discuss, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- December 15, 2020
Response from the owner Replied: Thank you for the 5-star review, Juan! It was such a pleasure working with you.
Google Review
- December 15, 2020
Scheduled an appointment to have a service on my car . When arriving the were polite professional, and ready for the appointment. I met with the assistant Service Manage , he was kind , quick and said he would call as soon as the vehicle Scheduled an appointment to have a service on my car . When...
Response from the owner Replied: Thank you for the recommendation! Were thrilled to hear that our service team provided you with such a quick and seamless experience. Please let us know if there is anything we can assist you with in the future.
Google Review
- December 15, 2020
Excellent service, very friendly staff.
Response from the owner Replied: This is what we love to hear, David. Thank you for taking the time to leave us a review!
Google Review
- December 15, 2020
Great service.
Response from the owner Replied: Thank you, Waheed! And thank you for choosing Mercedes-Benz of South Orlando.
Google Review
- December 14, 2020
So happy with the service we get with Eric, he is awesome, pays attention to all the details we request and take cares of all the problems. Thank you Eric, you are the best!
Response from the owner Replied: Thank you for taking the time to share this with us, Behrouz! Were thrilled to hear that Eric has always provided you with such a positive experience. We will make sure he sees your review.
Google Review
- December 14, 2020
Response from the owner Replied: Thank you for stopping by, Andrea. Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- December 14, 2020
Service is underwhelming. Picked up my car and ended up in the side of the highway in an unsafe state for nearly 2 hours before their roadside assistance came to get my car. When I picked up my car, the console where the work was done was Service is underwhelming. Picked up my car and ended up in...
Google Review
- December 14, 2020
Response from the owner Replied: Thank you for the positive rating, Abraham Family. Our team will be here for you whenever you need us next.
Google Review
- December 14, 2020
Excellent service, very friendly staff
Google Review
- December 14, 2020
Response from the owner Replied: We appreciate the 5-star review, Dwayne. See you next time!
Google Review
- December 13, 2020
My last review, I was told to take it down by the sales rep, so I did because I thought I would be treated fairly with dignity and as a valued customer. There is NO such thing as VIP there. Unless its for a certain group of people. I am My last review, I was told to take it down by the sales rep, so...
Response from the owner Replied: Sharika,Were sorry to hear that this was your experience with our team thus far. If you would be willing to discuss further, please contact Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- December 12, 2020
Huge selection, great Dealership.
Response from the owner Replied: Randolph,Its great to hear you appreciated our selection. Please let us know if there is anything we can do for you in the future.
Google Review
- December 12, 2020
Great and prompt service with free lunch!
Response from the owner Replied: Thanks, Ricky! Were happy to hear you enjoyed the service and the lunch.
Google Review
- December 12, 2020
Stopped by to look at a used Raptor. Everyone was super nice. We met with Zuhare and he immediately retrieved the keys and took us to the truck. Test drove it and made the deal. Stopped by to look at a used Raptor. Everyone was super nice. We met with Zuhare and he immediately retrieved the keys and...
Response from the owner Replied: Congratulations on your new Raptor, Paul. Were thrilled to hear that Zuhare and the rest of our team made the entire process so low-pressure and positive. Please let us know if any questions come up in the future.
Google Review
- December 12, 2020
Do NEVER accept an appointment if this dealership calls you and talk up your car for a trade in. Its happen TWICE to me now. You take the appointment and when you arrive they are totally unprepared and have ZERO plan for the meeting or your time. Absolute chocking experience!
Response from the owner Replied: Jan,We appreciate you taking the time to bring this to our attention. The level of preparedness you describe in your review is certainly not what we strive for. If you would be willing to discuss your experience further, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- December 11, 2020
Response from the owner Replied: We appreciate the review, Brittney! Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- December 11, 2020
Response from the owner Replied: Thank you for 5-stars, Reylina! Our team will be here for you whenever you need us next.
Google Review
- December 11, 2020
Really nice dealership. Love my Mercedes-Benz
Response from the owner Replied: This is what we love to hear, Rene. Thank you for choosing Mercedes-Benz of South Orlando!
Google Review
- December 11, 2020
Victor is as usual very helpful and gets service done properly and offer amazing customer service. Best service advisor
Response from the owner Replied: Thank you for taking the time to let us know that Viktor provided you with another amazing customer service experience, Andro. We will make sure he sees your kind review.
Google Review
- December 11, 2020
Went for a recall. Upon arrival the service was great.After I met the sales or who ever it was got a little weird. Made me feel like I was trying to get free stuff or something. They didnt wash my car witch I was Went for a recall. Upon arrival the service was great.After I met the sales or who ever...
Response from the owner Replied: We appreciate you taking the time to detail your recent service experience, Heric. What you describe is certainly not the level of service that we strive to provide. If you would be willing to share additional details about your visit and who you worked with, please reach out to Jeff Summers at jsummers@mbso.com. Thank you.
Google Review
- December 10, 2020
Had a problem while I was in Orlando. Went to MB service department told them my problem. Tony was very helpful. They were able to correct the problem. Thank you for giving me the best service.
Response from the owner Replied: Were glad our team was able to jump in and provide you with the best service possible, Margrett. Please dont hesitate to reach out if there is anything we can help you with in the future.
Google Review
- December 10, 2020
Response from the owner Replied: Thank you, Beauvoir! We look forward to working with you again in the future.
Google Review
- December 10, 2020
Treated kindly and with respect. All issues addressed. Nice environment. Only complaint was I was told the service would be like 1 hour to 1 1/2 hours. 3 1/2 hours later my car was finished. Frustrating....
Response from the owner Replied: Hi Giavanna,Thank you for taking the time provide us with this honest feedback. We apologize that the service took so much longer than expected. We have passed your review along to our service team and hope to better impress you with our service in the future.
Google Review
- December 10, 2020
Response from the owner Replied: Thank you for 5-stars, Jiuliana. Our team will be here for you whenever you need us next!
Google Review
- December 10, 2020
Viktor in service is excellent. He communicates effectively, gets me the quotes, and performs work in a Timely manner. You cannot get better service than Mercedes of Orlando.Many thanks Viktor.
Response from the owner Replied: David,We appreciate you taking the time to call out Viktors great service. Were thrilled to hear that he has always provided you with a communicative and timely service experience. We will make sure to pass your review along to him. Thank you.
Google Review
- December 10, 2020
Excellent services
Response from the owner Replied: This is what we love to hear, Monica! See you next time.
Google Review
- December 09, 2020
Response from the owner Replied: We appreciate the 5-star review, Quinton! Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future. Thank you!
Google Review
- December 09, 2020
Response from the owner Replied: Thank you for your support, Sofia. We look forward to serving you again in the future.
Google Review
- December 09, 2020
Response from the owner Replied: We appreciate the positive rating, Sergio. Our team will be here for you whenever you need us next!
Google Review
- December 09, 2020
I was still in the process of deciding if I wanted to go w/ another car from Mercedes or somewhere else , or another brand completely but Racine completely sold me . She is truly gem and good at what she does . Not everyone can do what she I was still in the process of deciding if I wanted to go w/...
Response from the owner Replied: Janean,Thank you for taking the time to walk us through your recent wonderful experience working with Racine. We will make sure she sees your kind review. Please dont hesitate to each out to us if there is anything we can assist you with in the future.
Google Review
- December 09, 2020
I just got my first service on my C300 last week and was prepared for it to be expensive. When I got my car back it rode very smoothly like new but was still very dirty. Customer service is always great and I always get taken great care of I just got my first service on my C300 last week and was...
Response from the owner Replied: Thank you for reaching out to us, Kiarna. Were glad to hear that our team provided you with great customer service, but apologize that your C300 was not returned to you as clean as you would have liked. If you would be willing to discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- December 09, 2020
Response from the owner Replied: Thank you for 5-stars, Debi! We appreciate you taking the time to rate your visit.
Google Review
- December 09, 2020
Viktor is great! He provides friendly and helpful assistance. The service at the dealership is always excellent for me. makes me feel good to do business with Mercedes
Response from the owner Replied: Elena,We appreciate you taking the time to update your review. Were happy to hear that our team has always provided you with such great customer service. We will make sure to pass your compliments along to Viktor. See you next time!
Google Review
- December 09, 2020
Great customer service, is always a pleasure to have my vehicle serviced at this location.My service advisor Victor always explain all my vehicles needs clearly so I Great customer service, is always a pleasure to have my vehicle serviced at this location.My service advisor Victor always explain all...
Response from the owner Replied: Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact me or visit us if you need anything else.Sincerely,The Mercedes-Benz of South Orlando Team
Google Review
- December 09, 2020
Response from the owner Replied: We appreciate the positive rating, Jefferson! Thank you for your support.
Google Review
- December 09, 2020
Professionalism & Excellence! Viktor ALWAYS ensures that my servicing is handled with expediency and care. I was a walk-in and he still got me right in, advised what the service entailed and how long it would take. He even offered to Professionalism & Excellence! Viktor ALWAYS ensures that my...
Response from the owner Replied: Dwayne,Thank you for choosing Mercedes-Benz of South Orlando! Viktor is such a valuable part of our team and were thrilled to hear that he always handles your service with such care. We look forward to working with you for years to come.
Google Review
- December 08, 2020
Response from the owner Replied: Thank you for your support! Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- December 08, 2020
Response from the owner Replied: Thank you for taking the time to rate your experience at Mercedes-Benz of South Orlando, Reginalde. If you ever have any feedback or suggestions for our team, please do not hesitate to reach out.
Google Review
- December 08, 2020
Response from the owner Replied: We appreciate the 5-star review, Suheil! Our team will be here for you whenever you need us next.
Google Review
- December 08, 2020
Excellent experience. Great value for my purchase and trade in!
Response from the owner Replied: This is what we love to hear, Romyll! Were glad to know that our team provided you with an excellent experience and great value for your trade-in. Please let us know if any questions come up in the future.
Google Review
- December 08, 2020
This was my first visit to Mercedes Benz of South Orlando. I brought my 2019 Sprinter in for a warranty issue for a defective fuel gauge that has plagued me for almost a year. The technicians fixed the problem on my first visit! I had This was my first visit to Mercedes Benz of South Orlando. I...
Response from the owner Replied: James,Thank you for choosing Mercedes-Benz of South Orlando. Were so glad that our team was able to resolve the fuel gauge issue on your Sprinter on your first visit. We look forward to assisting you again in the future.
Google Review
- December 08, 2020
Everyone was very friendly and helpful. I went in to test drive and lease a car based on the December promotion and drove out with a new Mercedes for a very fair price. Its my first Mercedes and I am so happy!!
Response from the owner Replied: Congratulations on your new Mercedes-Benz, Tracie! Were thrilled to hear that our team provided you with such friendly and helpful service. See you next time!
Google Review
- December 08, 2020
Eugene Velazquez knows his job very well;; explained what is required service; made suggestions and prices. I'll ask that he be my consultant next time I come for service. Omellete was good.
Response from the owner Replied: We appreciate you taking the time to call out Eugenes great work, Mae. We will make sure he sees your kind words.
Google Review
- December 06, 2020
Response from the owner Replied: We appreciate the positive rating, Kerry. And thank you for choosing Mercedes-Benz of South Orlando.
Google Review
- December 06, 2020
No one is excited for a 9am weekend svc appointment. Thankfully my experience was simple, short*, and sweet!! *short- in and out which helps with the super awkward feeling of not sure if I should stay here, sit there or leave No one is excited for a 9am weekend svc appointment. Thankfully my...
Response from the owner Replied: Alisica,Were thrilled to hear that our team made your entire experience so quick and simple. Please let us know if there is anything we can assist you with in the future. Thank you!
Google Review
- December 05, 2020
Yelp Review
- December 05, 2020
I have a Mercedes Benz and this place has the worst service ever. Yes, they do offer breaks fast and food for their VIP customer (and I did enjoyed those) but this is going to be the most expensive food ever. Prepare yourself to spend between $1,000 as a minimum for every service that you request...
Google Review
- December 04, 2020
Response from the owner Replied: We appreciate the positive rating, Addet. Our team will be here for you whenever you need us next!
Google Review
- December 04, 2020
Response from the owner Replied: Thank you for the 5-star rating, Donald. Your support is much appreciated. Please let us know if there is anything we can do for you in the future.
Google Review
- December 04, 2020
Honest service. Didn't try to upsell unnecessary maintenance. Place is clean and more importantly they get the job done at the estimated time and keep me updated.
Response from the owner Replied: This is the type of experience we love to hear, Joseph. Thank you for trusting us with your Mercedes.
Google Review
- December 04, 2020
Appointment as scheduled. Breakfast service is back which I enjoy. Ride to work to a from while car being serviced was efficient. Tony did a great job keeping in touch with me.
Response from the owner Replied: Thank you for taking the time to walk us through your recent service experience! Were thrilled the visit was such an efficient one and that you enjoyed your breakfast and transportation. We will make sure to pass your compliments along to Tony. See you next time!
Google Review
- December 03, 2020
Had an incredible experience purchasing a car here. They were very patient and responded to our request professionally. Robert, who is the Director of Sales, is very knowledgeable and looks out for his clients by making sure you leave the dealership really happy with a great deal and your dream car.
Response from the owner Replied: Were so happy to hear this, Chanel. Its great that Robert and the rest of our team made your entire experience such a professional one. Please let us know if there is anything we can assist you with in the future.
Google Review
- December 03, 2020
Left by Joan C.
Response from the owner Replied: Thank you for 5-stars, Joan! It was such a pleasure serving you.
Google Review
- December 03, 2020
Very nice people, grate service
Response from the owner Replied: Thank you for your kind words, Asadbek. We look forward to working with you again in the future.
Google Review
- December 03, 2020
Pleasant experience but 2 hour wait for new battery install.
Response from the owner Replied: We appreciate your feedback, Peyton! Were happy the experience was an overall pleasant one but apologize for the wait. We hope to impress you next time.
Google Review
- December 03, 2020
Great experience at this dealership. Eugene in the service department took very good care of me. He made sure, despite how busy they were that I was out of there by the time I needed to be. I loved the complimentary car wash. I will definitely return.
Response from the owner Replied: Kathleen,Were thrilled to hear that Eugene took such great care of you and your Mercedes-Benz. We will make sure he sees your review and look forward to working with you again in the future.
Google Review
- December 03, 2020
Smaller dealership means a more personalized approach to the sales process! i loved my experience here!
Google Review
- December 03, 2020
Everything is great. My salesman, Kyle, was outstanding and I hope to work with him again in the future. My only complaint is that their carwash is horrible. I was unimpressed both times that I got my car back from service. The interior was Everything is great. My salesman, Kyle, was outstanding and...
Response from the owner Replied: Thank you for taking the time to update your review, Brandon. Were glad that Kyle provided you with a great sales experience and appreciate the feedback you provided regarding your car wash. We have passed your review along to our service team and hope we can better impress you in the future.
Google Review
- December 03, 2020
Well I have to give it to the team for getting me back home. I drove from Atlanta to Orlando on last Friday the day after thanksgiving. My car broke down and I was told the techs that handled this problem I had with my S550 was off until Well I have to give it to the team for getting me back home. I...
Response from the owner Replied: Thank you so much for your feedback, Rasheed. Were glad our team was able to step in and get you back home quickly and safely. We will make sure to pass your thanks along to Chris.
Google Review
- December 02, 2020
Perfectly done all points according to my comments.
Response from the owner Replied: Thank you, Jamal! It was such a pleasure working with you. Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- December 02, 2020
Viktor was very helpful. Always great service here.
Response from the owner Replied: This is what we love to hear, Frank! Were thrilled that Viktor provided you with another great service experience.
Google Review
- December 02, 2020
Response from the owner Replied: Thank you for taking the time to update your review, Brandon. Were glad that Kyle provided you with a great sales experience and appreciate the feedback you provided regarding your car wash. We have passed your review along to our service team and hope we can better impress you in the future.
Google Review
- December 02, 2020
Went for service and the experience was great. They are very professional and thorough. Service was done efficiently in a reasonable amount of time.
Response from the owner Replied: Arielle,Were thrilled to hear that your service experience was a great one. Please let us know if there are any other service needs we can assist you with in the future.
Google Review
- December 02, 2020
Response from the owner Replied: Thank you for taking the time to rate your experience at Mercedes-Benz of South Orlando, John. If you have any feedback or suggestions for our team, please do update your review or reach out to us. Thank you!
Google Review
- December 02, 2020
Response from the owner Replied: Thank you for 5-stars, Dinesh! Your support means so much to our team.
Google Review
- December 02, 2020
Response from the owner Replied: Thank you for your rating, Valerie. If you have any suggestions for how our team could improve in the future, please do not hesitate to reach out to us.
Google Review
- December 01, 2020
Response from the owner Replied: Thank you for taking the time to rate your experience at Mercedes-Benz of South Orlando. We're sorry to hear that your visit missed the mark. If possible, we would like to learn more details about who you worked with and what made your experience a 1-star one. If you would be willing to discuss further, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you for your time.
Google Review
- December 01, 2020
Response from the owner Replied: Thank you for 5-stars, Ruben! Our team will be here for you whenever you need us next.
Google Review
- December 01, 2020
I'm new to the Mercedes-Benz family and my first experience was very pleasant... I'm really glad that I decided to visit the show room in South Orlando. My sales associate Gary was really helpful and most of all VERY patient. Great experience!
Response from the owner Replied: We appreciate you taking the time to walk us through your first Mercedes-Benz experience, Edison. Were thrilled that Gary and the rest of our team impressed you. Please let us know if there is anything we can assist you with in the future.
Google Review
- November 30, 2020
Response from the owner Replied: We appreciate you taking the time to rate your experience at Mercedes-Benz of South Orlando, Casey. Were sorry to hear that your experience with us was a 1-star one. If possible, we would like to learn more about your visit. At your convenience, please reach out to Justin Saavedra at jsaavedra@mbso.com. We hope to hear from you.
Google Review
- November 30, 2020
Response from the owner Replied: We appreciate the positive rating, Deisy. Thank you for choosing Mercedes-Benz of South Orlando.
Google Review
- November 30, 2020
Response from the owner Replied: Thank you, Pudge! Your support means so much to our team.
Google Review
- November 30, 2020
Seamless. appointment..Excellent service provided by Eric ..
Response from the owner Replied: This is what we love to hear, Don! Were thrilled that Eric provided you with such excellent service.
Google Review
- November 30, 2020
Excellent staff and service. Unfortunately they had car for four hours and failed to fix problems... for the second time
Response from the owner Replied: Thank you for reaching out to us, Philip. We're sorry that our team has been unable to fix the problem you are experiencing. If you would like to discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- November 30, 2020
Very pleasant dealership. They are eager to assist your car needs. RJ in financing does a great job pairing you up with the correct financing for you.
Response from the owner Replied: Shannon and Marcus,Thank you for taking the time to rate your recent experience with us. Were thrilled to hear that RJ did such a great job finding the right financing for you. Please let us know if any questions or concerns come up in the future.
Google Review
- November 30, 2020
Response from the owner Replied: Thank you so much for your feedback, Rasheed. Were glad our team was able to step in and get you back home quickly and safely. We will make sure to pass your thanks along to Chris.
Google Review
- November 30, 2020
Response from the owner Replied: Wow! Thank you for 5-stars, Ilia. And thank you for choosing Mercedes-Benz of South Orlando.
Google Review
- November 29, 2020
Response from the owner Replied: Thank you for 5-stars, Veronica! Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- November 29, 2020
Amazing vibe, music and staff!!! Thank you Viktor !!! Awesome experience
Response from the owner Replied: Thank you for your kind words, Sara! We will make sure Viktor sees your review. See you next time!
Yelp Review
- November 29, 2020
I visited this dealership because I'm in the market for a luxury suv. I have heard not so great reviews about this dealership but I still wanted to go look at the suv I'm interested in buying and was very excited to test drive and learn about the car. The place it's self is ok. Audi and Porsche have...
Google Review
- November 28, 2020
Friendly courteous staff and quality service.
Response from the owner Replied: This is what we love to hear, Sue! Thank you for choosing Mercedes-Benz of South Orlando.
Google Review
- November 28, 2020
Absolutely great purchasing experience. The highlight of buying my vehicle was working with Joshua C. AMG Sales Expert. He brought out a plethora of cars for me to drive and review. He was a pleasure to work with. Everyone is very courteous and professional. They make you feel like a super star and...
Response from the owner Replied: Heinz,Were thrilled to know that Joshua provided you with such a great purchasing experience. If there is anything we can assist you with in the future, please do not hesitate to reach out.
Google Review
- November 27, 2020
Response from the owner Replied: Thank you for the positive review, Gary! Our team will be here for you whenever you need us next.
Google Review
- November 27, 2020
Response from the owner Replied: We appreciate you taking the time to rate your experience at Mercedes-Benz of South Orlando, Elizabeth! Please let us know if there is anything we can assist you with in the future.
Google Review
- November 27, 2020
Excellent staff and service
Google Review
- November 26, 2020
Response from the owner Replied: Thank you, Eduardo! Our team will be here for you whenever you need us next.
Google Review
- November 26, 2020
I am so happy my sales rep was Zuhare Saedi. What a pleasure.He is a professional, very positive, welcoming, and certainly has the knowledge to cover all of the aspects we had to cover to finalize my new car purchase. I I am so happy my sales rep was Zuhare Saedi. What a pleasure.He is a...
Response from the owner Replied: Thank you for your feedback. Zuhare is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to stop by if there is anything else that we can do for you.
Google Review
- November 26, 2020
Best experience!!! Staff is very friendly and efficient. Took less than 1 minute to be greeted. Hector assisted my family and I! He was very helpful, new exactly what we were looking for, definitely met our needs and more. He made us feel Best experience!!! Staff is very friendly and efficient. Took...
Response from the owner Replied: Michelle,Thank you for your kind words! Were so glad that Hector helped you and your family find exactly what you were looking for. We will make sure to share your review with him. Please let us know if any questions come up as you get used to your new vehicle.
Google Review
- November 26, 2020
This dealership is amazing in service and attention. Robert Colman and his team is top notch. Every interaction I have with him has been above reproach. This dealership is amazing in service and attention. Robert Colman and his team is top notch. Every interaction I have with him has been above...
Response from the owner Replied: We appreciate you taking the time to let us know that Robert and his team have always provided you with such amazing service. We will make sure to pass your compliments along to them.
Google Review
- November 25, 2020
Love the service! They do things the right way. Thank you !
Response from the owner Replied: Thank you for your kind words, Ken! Were glad you were so happy with the service. See you next time!
Google Review
- November 25, 2020
Good job, took a little long but happy with service.
Response from the owner Replied: Thank you for the feedback, Lynette! We apologize for the wait, but were glad you were happy with the service. We hope to impress you even more next time.
Google Review
- November 25, 2020
Response from the owner Replied: Thank you, Eduardo. Our team will be here for you whenever you need us next!
Google Review
- November 24, 2020
Service advisor Keith Mooty is rude not costumer service at all . I wont be back for any type of services to this location he dont explain anything what they did the card he try to sell out all the services he only wants to take your wallet away !!!! No welcome !! No thanks you nothing 11/24/2020 !...
Response from the owner Replied: Were sorry to hear that you were so disappointed with your recent service experience. What you describe is certainly not the level of customer care that we strive for. If you would be willing to discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- November 24, 2020
Had to bring in my GLK 350 for a recall on air bags. Very courteous and friendly Service Department. Tony took great care of us!
Response from the owner Replied: Bella,Were glad that Tony took such great care of you and your GLK 350. Please let us know if any questions or concerns come up in the future.
Google Review
- November 24, 2020
Response from the owner Replied: We appreciate you taking the time to let us know that Robert and his team have always provided you with such amazing service. We will make sure to pass your compliments along to them.
Google Review
- November 24, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a review, Rosa. Please reach out to Justin Saavedra at jsaavedra@mbso.com so that we can learn more about what made your experience a 2-star one. Thank you for your time.
Google Review
- November 24, 2020
Response from the owner Replied: We appreciate your positive rating, Wayne. Thank you for choosing Mercedes-Benz of South Orlando.
Google Review
- November 24, 2020
Response from the owner Replied: Noemimary,Thank you for taking the time to rate your experience at Mercedes-Benz of South Orlando. Were sorry to hear it was not a more positive visit. If possible, we would like to learn more about your experience. If you would be willing to speak with us, please reach out to Justin Saavedra at your convenience at jsaavedra@mbso.com. Thank you.
Google Review
- November 24, 2020
Response from the owner Replied: Thank you for 5-stars, Mark! Our team appreciates your support. See you next time!
Google Review
- November 24, 2020
Response from the owner Replied: Thank you for the 5-star rating. If there are ever any Mercedes-Benz sales or service needs we can assist you with in the future, please do not hesitate to reach out.
Google Review
- November 24, 2020
Super helpful, responsive, and jumped in to help my wife who was stranded with our car that had broken down. Great team and a family feeling is abundantly apparent. I have purchased several vehicles from MB of South Orlando and they continually earn my business with each interaction.
Response from the owner Replied: Alex,We appreciate you taking the time to rate you and your wifes recent experience with our team. Were thrilled that we were able to jump in and lend a hand. Please let us know if there is anything we can do for either of you in the future.
Google Review
- November 24, 2020
Mercedes-Benz South Orlando is definitely 5 star! I couldnt make it there to pick up my car and without question they brought the car to me within 30 mins. The service is always superior here. I will be returning in Feb for a another purchase.
Response from the owner Replied: We cant thank you enough for your kind words, Tyra! Were thrilled our team was able to be of assistance and deliver your vehicle back to you so quickly. See you in February!
Google Review
- November 23, 2020
Response from the owner Replied: Thank you for 5-stars, Yeneida! Our team will be here for you whenever you need us next.
Google Review
- November 23, 2020
Response from the owner Replied: Thank you, Francisco! We hope to see you back for any Mercedes-Benz sales or service needs.
Google Review
- November 22, 2020
Response from the owner Replied: Thank you, Nick! It was such a pleasure serving you.
Google Review
- November 21, 2020
James provided excellent service when I had to take my car into service. Very personable and provided the details I needed. Thank you!
Response from the owner Replied: Tasha,Thank you for letting us know that James provided you with such excellent service. We will make sure to pass your kind words along to him!
Google Review
- November 21, 2020
Response from the owner Replied: We appreciate you taking the time to rate your recent experience at Mercedes-Benz of South Orlando, Demetria. See you next time!
Google Review
- November 21, 2020
(Translated by Google) It was our first time shopping in this diller and I know it won't be the last.Hctor Prez, little time to meet him but he was a person who treated us very (Translated by Google) It was our first time shopping in this diller and I know it won't be the last.Hctor Prez, little...
Response from the owner Replied: Thank you, Betzy! Were thrilled to hear that Hector provided you with such a positive experience. Please let us know if there is anything we can assist you with in the future.
Google Review
- November 20, 2020
Went back to MB South Orlando to trade in my used Mercedes, the employees their were so helpful and answered all my questions. I am happy with my new purchase and would recommend them to others looking to buy a new or used Mercedes.
Response from the owner Replied: Ant,Thank you for your recommendation! Were thrilled to hear youre so happy with your new car. Please let us know if any questions or concerns come up in the future.
Google Review
- November 20, 2020
Response from the owner Replied: Thank you for 5-stars, Alfredo! Our team will be here for you whenever you need us next.
Google Review
- November 20, 2020
Response from the owner Replied: Thank you for 5-stars, FM! Our team will be here for you whenever you need us next.
Google Review
- November 20, 2020
Response from the owner Replied: Lou,Thank you for taking the time to leave us a review. Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- November 20, 2020
Response from the owner Replied: Thank you for 5-stars, Clint! Your support means so much to our team.
Google Review
- November 20, 2020
Response from the owner Replied: We appreciate you taking the time to rate your experience at Mercedes-Benz of South Orlando, Neringa. See you next time!
Google Review
- November 20, 2020
Response from the owner Replied: Ryan,We appreciate you taking the time to rate your experience at Mercedes-Benz of South Orlando. If you have any feedback about your experience or suggestions for how we could improve, please dont hesitate to update your review here, or reach out to us.
Google Review
- November 20, 2020
Response from the owner Replied: Thank you for 5-stars, Patricia. Our team will be here for you whenever you need us next.
Google Review
- November 20, 2020
Very classy place professional service close to the millenia mall and all the outlets great place to visit even if you're not going to buy a car lots of beautiful cars there
Response from the owner Replied: Thank you, George! Were so happy to hear that you enjoyed your visit. If theres anything we can do for you in the future, please do not hesitate to reach out.
Google Review
- November 19, 2020
Response from the owner Replied: We appreciate you taking the time to rate your experience at Mercedes-Benz of South Orlando, Jamie. If you ever have any feedback for our team, please do not hesitate to reach out.
Google Review
- November 19, 2020
My only complaint would be in the making of my appt. I was told 1-2 hours so I decided to wait and not take a loaner. It ended up being 3-4 hours and I would have reserved a loaner.
Response from the owner Replied: Thank you for your honest feedback, John. We apologize that your appointment ended up taking longer than expected. We have shared this with our service team and hope to have the opportunity to impress you in the future.
Google Review
- November 19, 2020
Response from the owner Replied: Michelle,Thank you for your kind words! Were so glad that Hector helped you and your family find exactly what you were looking for. We will make sure to share your review with him. Please let us know if any questions come up as you get used to your new vehicle.
Google Review
- November 19, 2020
Superb service on my SL400; thanks to Keith my Service Advisor, and appreciation to Justin of the sales team for updating me on new models. After 9 benz(s) I can truly say MBSO provides the most gracious and efficient service Ive encountered; even a light lunch :).
Response from the owner Replied: Gene,Were glad that our team provided superb service on your SL400. It is always such a pleasure working with you. We will make sure to pass your compliments along to Keith and Justin. See you next time!
Yelp Review
- November 19, 2020
Service was amazing. I highly recommend this dealership. Zuhare could not have been more helpful. He made the process very easy!
Google Review
- November 19, 2020
(Translated by Google) It was our first time shopping in this diller and I know it won't be the last.Hctor Prez, little time to meet him but he was a person who treated us very (Translated by Google) It was our first time shopping in this diller and I know it won't be the last.Hctor Prez, little...
Response from the owner Replied: Thank you, Betzy! Were thrilled to hear that Hector provided you with such a positive experience. Please let us know if there is anything we can assist you with in the future.
Google Review
- November 19, 2020
I was offered a loaner car and when I got to the dealership the assistant manager told me that there was not one available for me because my car was too old to give me one which I thought was very rude as I could not leave my vehicle I was offered a loaner car and when I got to the dealership the...
Response from the owner Replied: Thank you for bringing this to our attention, Juan. We're sorry that your experience with our service department missed the mark. If you would be willing to discuss with us, please reach out to Jeff Summers at jsummers@mbso.com. Thank you.
Google Review
- November 19, 2020
I had been car shopping for almost 1 month. Stopped into MBSO to just "look". The salesperson, Racine was exceptional from start to finish. She listened to what my needs were for the vehicle, purchasing budget and financing terms. Racine I had been car shopping for almost 1 month. Stopped into MBSO...
Response from the owner Replied: Antionette,Were thrilled that Racine provided you with such an exceptional experience from start to finish. We hope you are loving your new Mercedes so far. If any questions come up along the way, our team is here for you!
Google Review
- November 19, 2020
Bought a C-63 AMG Cabriolet at Tampa Dealership. Car was misfiring after removed from lot. Took to Millenia for service with 'Check Engine Light' several times over a period of 3 years. This problem occurred several times inside of 5700 Bought a C-63 AMG Cabriolet at Tampa Dealership. Car was...
Response from the owner Replied: Brent, We're sorry that the Mercedes that you purchased in Tampa and the service you received here in Orlando did not live up to your expectations. If you would specifically like to discuss your service experience with our team, please reach out to Jeff Summers at jsummers@mbso.com at your convenience. Thank you for your time.
Google Review
- November 19, 2020
You guys never return messages that have been left and when there is a service appointment nobody really knows what the appointment is for and I have to explain the situation all over again after being left to sit in the waiting area until You guys never return messages that have been left and when...
Response from the owner Replied: Thank you for taking the time to update your review, Maurice. We're sorry to hear that our service team has not impressed you thus far. Please reach out to Jeff Summers at jsummers@mbso.com if you would be willing to share more information about your recent visit. Thank you for your time.
Google Review
- November 19, 2020
Left by David C.
My service advisor Westminster James Edwards. Did a fantastic job for me. Hello I spent almost four hours at the dealership mr. Edwards was very professional and patient. It was incredibly busy at the dealership however Mr Edwards attempted My service advisor Westminster James Edwards. Did a...
Response from the owner Replied: David,Thank you for taking the time to let us know that James provided you with such fantastic service. We will make sure to pass your accolades along to him.
Google Review
- November 19, 2020
Keith has always gone above and beyond to provide the most exceptional service anyone could ask for. Keith goes out of his to make sure my service needs are met and tries his best to guarantee satisfaction. In the five years I have known Keith has always gone above and beyond to provide the most...
Response from the owner Replied: Were thrilled to hear that Keith has provided you with such exceptional service year after year. We appreciate you taking the time to acknowledge his amazing work and we will make sure he sees your kind review!
Google Review
- November 18, 2020
Response from the owner Replied: Thank you for 5-stars, Hilary. Your support means so much to our team. See you next time!
Google Review
- November 18, 2020
Response from the owner Replied: Antionette,Were thrilled that Racine provided you with such an exceptional experience from start to finish. We hope you are loving your new Mercedes so far. If any questions come up along the way, our team is here for you!
Google Review
- November 18, 2020
Exellence and fast services, Viktor is polite and a professional rep!
Response from the owner Replied: This is what we love to hear, Trach. Were thrilled that Viktor provided you with such a polite and professional experience. We will make sure to pass your kind words along to him.
Google Review
- November 18, 2020
Response from the owner Replied: Thank you for 5-strs, Armel! Your support means so much to our team.
Google Review
- November 18, 2020
Response from the owner Replied: Thank you for the positive rating, Richard. Our team will be here for you whenever you need us next!
Google Review
- November 18, 2020
Prompt service. Loaner car as promised.
Response from the owner Replied: We appreciate you taking the time to leave us a review, Jerry. Were glad our team provided you with such prompt service. See you next time!
Google Review
- November 18, 2020
Great communication from start to finish. Viktor did awesome. Big thanks to the chef and his crew.
Response from the owner Replied: This is what we love to hear, Romeo! Were glad that Viktor and the rest of our team provided you with great communication from start to finish. We will make sure to pass your compliments along to our crew!
Google Review
- November 17, 2020
Gave me a loaner that was wrecked previously and repaired incorrectly and when I returned the loaner I was SET UP as if I wrecked it and repaired it while in my Possession, needless to say they are crooks.
Google Review
- November 17, 2020
The employees were all polite, helpful and efficient. Thank you.
Response from the owner Replied: This is what we love to hear, Lori! Thank you for taking the time to let us know. See you next time!
Google Review
- November 17, 2020
Response from the owner Replied: Thank you for taking the time to update your review, Maurice. We're sorry to hear that our service team has not impressed you thus far. Please reach out to Jeff Summers at jsummers@mbso.com if you would be willing to share more information about your recent visit. Thank you for your time.
Google Review
- November 16, 2020
Great experience using your valet services for pickup and drop off of vehicle after servicing. All involved were courteous and professional.
Response from the owner Replied: Tack,Thank you for taking the time to review your experience at Mercedes-Benz of South Orlando. Were thrilled to hear that you enjoyed our valet services. Please let us know if there is anything we can assist you with in the future.
Google Review
- November 16, 2020
Excellent experience, I love my car!
Response from the owner Replied: Were thrilled to hear that you love your Mercedes, Aidalina! Happy driving!
Google Review
- November 16, 2020
Expert service
Response from the owner Replied: Thank you for your kind words, Frankie. Our service team will be here for you whenever you need us next!
Google Review
- November 16, 2020
Friendly staff. Following covid procedures
Response from the owner Replied: This is what we love to hear, Danny. Please let us know if there is anything we can assist you with in the future.
Google Review
- November 15, 2020
Left by David C.
Response from the owner Replied: David,Thank you for taking the time to let us know that James provided you with such fantastic service. We will make sure to pass your accolades along to him.
Google Review
- November 14, 2020
Response from the owner Replied: Were thrilled to hear that Keith has provided you with such exceptional service year after year. We appreciate you taking the time to acknowledge his amazing work and we will make sure he sees your kind review!
Google Review
- November 14, 2020
They are all love until you sign the papers after that they thread you like one more , sometimes ignoring you or any claims or issues. Happen to me many times.
Response from the owner Replied: We're sorry to hear that this was your experience with our team thus far, Josh. What you describe is certainly not the level of service that we strive for. If you would be willing to discuss your personal experience further, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you for your time.
Google Review
- November 14, 2020
Response from the owner Replied: Thank you for bringing this to our attention, Juan. We're sorry that your experience with our service department missed the mark. If you would be willing to discuss with us, please reach out to Jeff Summers at jsummers@mbso.com. Thank you.
Google Review
- November 14, 2020
Their prices and discounts all vague and they dont respect them. I didnt feel welcome and made feel very uncomfortable. I ended going to BMW and bought my car from there.
Response from the owner Replied: Samuel,We're sorry to hear that our team didn't make you feel welcome. That is certainly not the level of service we strive to provide. If you would be willing to provide us with more information about your visit and who you spoke to, please reach out to Justin Saavedra at jsaavedra@mbso.com. We hope to hear from you.
Google Review
- November 13, 2020
Response from the owner Replied: Paulette,Thank you for taking the time to acknowledge Viktors great work! He is such an asset to our team and were thrilled to know that he has always provided you with such tailored service. We will make sure he sees your kind review.
Google Review
- November 12, 2020
Response from the owner Replied: Thank you for taking the time to rate your experience at Mercedes-Benz of South Orlando, Elizabeth. Were sorry to hear that your visit was not a positive one. If possible, we would like to learn more about your experience and what made it a one-star one. If you would be willing to discuss, please reach out to Justin Saavedra at your convenience at jsaavedra@mbso.com. Thank you for your time.
Google Review
- November 12, 2020
Mercedes Benz of South Orlando, You're The Best. Very Accomodating and very Professional.
Response from the owner Replied: Thank you for your kind words, Shelly. We look forward to serving you for years to come.
Google Review
- November 12, 2020
Response from the owner Replied: Thank you, John. Our team will be here for you whenever you need us next.
Google Review
- November 12, 2020
Great Service, Car towed in an Paul was in constant contact about the timeline and any issues.Looking forward to your Electric Car.
Response from the owner Replied: Were happy to hear it, David! We will make sure your kind review is shared with Paul. Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- November 12, 2020
Response from the owner Replied: We thank you for taking the time to rate your experience at Mercedes-Benz of South Orlando! See you next time!
Google Review
- November 12, 2020
Response from the owner Replied: Thank you for 5-stars. Michael. Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- November 12, 2020
Austin Cella, our sales associate, Dominic Ford, the general manager, and Ms. Imkoff the financial manager were all SUPER! Great team! Great experience!
Response from the owner Replied: Leesa,Were thrilled to know that Austin and the rest of our team worked together to make your experience a great one. If any questions come up as you become accustomed to your new Mercedes-Benz, please do not hesitate to reach out to us.
Google Review
- November 12, 2020
The recent purchase was the easiest purchase of a vehicle I have made. Corey was great!
Response from the owner Replied: Thank you, Marcus! Were thrilled to know that Corey helped to make your recent purchase the easiest one youve ever had. We will make sure to share your compliments with him. Happy driving!
Google Review
- November 12, 2020
Response from the owner Replied: Brent, We're sorry that the Mercedes that you purchased in Tampa and the service you received here in Orlando did not live up to your expectations. If you would specifically like to discuss your service experience with our team, please reach out to Jeff Summers at jsummers@mbso.com at your convenience. Thank you for your time.
Google Review
- November 12, 2020
Had a B service done yesterday. excellent job done in a timely manner. I will use them again when service is needed on my E350 sport sedan.
Response from the owner Replied: Larry,Were glad to hear that our team completed your B service in such a timely manner. We look forward to working with you again in the future.
Google Review
- November 12, 2020
Prompt service and on time as per the service advisors projected timeframe for the airbag recall on my 2015 GLK350. They also brought to my attention a second recall which was also done during this trip. Prompt service and on time as per the service advisors projected timeframe for the airbag...
Response from the owner Replied: Thank you for taking the time to review your experience with our service department, Doug. Were thrilled to know that you were provided with such prompt service. We look forward to serving you again in the future.
Google Review
- November 12, 2020
Worst Mercedes-Benz dealership ever.Brought my car in by 10:30 AM for a tire change and checking Sun roofTold them everything about the insurance for wheel and tire and left. Worst Mercedes-Benz dealership ever.Brought my car in by 10:30 AM for a tire change and checking Sun roofTold them everything...
Response from the owner Replied: Ahmed,We're sorry to hear that your experience with our service team missed the mark. If you would like to discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- November 12, 2020
The sales associate was amazing very kind, I went in knowing exactly what I wanted, her name was Racine she showed me 2 cars she had a red and a black, I had a price point I was comfortable with, UNTIL DARYL CAME OVER AND MADE ME VERY The sales associate was amazing very kind, I went in knowing...
Response from the owner Replied: Thank you for taking the time to bring this to our attention, Taimeka. We're glad that Racine provided you with such a positive experience and will make sure your kind words are shared with her. We're sorry to hear the rest of your experience with Daryl was not so positive. If you would like to discuss further, please reach out to Justin Saavedra at your convenience at jsaavedra@mbso.com. Thank you for your time.
Google Review
- November 12, 2020
Met Nigel at Mercedes who is extremely well mannered and amazing to work with. Had an issue with my car which was recently purchased at a outside Orlando dealership. He briefly checked it and decided it needed to be serviced. His attention Met Nigel at Mercedes who is extremely well mannered and...
Response from the owner Replied: Syed,We appreciate you taking the time to share your experience working with Nigel. We're happy to hear your Mercedes is now good as new. If any questions or concerns come up in the future, please do not hesitate to reach out to us!
Google Review
- November 11, 2020
Response from the owner Replied: Ahmed,We're sorry to hear that your experience with our service team missed the mark. If you would like to discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- November 11, 2020
Response from the owner Replied: Syed,We appreciate you taking the time to share your experience working with Nigel. We're happy to hear your Mercedes is now good as new. If any questions or concerns come up in the future, please do not hesitate to reach out to us!
Google Review
- November 11, 2020
They have the worst service. I hate it. Never recommend to any one. Please go to a different dealer.
Response from the owner Replied: We're sorry to hear that you feel this way, Ram. If you would like to discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- November 11, 2020
Tony was Great, very knowledgeable and pleasant.
Response from the owner Replied: Thank you for letting us know that Tony provided you with such knowledgeable and pleasant service, Ms. Evon. We will make sure to share your kind review with him.
Google Review
- November 10, 2020
Response from the owner Replied: Thank you for 5-stars, Luis. Our team will be here for you whenever you need us next!
Google Review
- November 10, 2020
Response from the owner Replied: Thank you for taking the time to bring this to our attention, Taimeka. We're glad that Racine provided you with such a positive experience and will make sure your kind words are shared with her. We're sorry to hear the rest of your experience with Daryl was not so positive. If you would like to discuss further, please reach out to Justin Saavedra at your convenience at jsaavedra@mbso.com. Thank you for your time.
Google Review
- November 10, 2020
Response from the owner Replied: Thank you for taking the time to review your experience with our service department, Doug. Were thrilled to know that you were provided with such prompt service. We look forward to serving you again in the future.
Google Review
- November 10, 2020
Amazing experience! Robert and his team were excellent!! From the moment I got there until I left with my beautiful new car. Thank you all so much for making this happen for me!!
Response from the owner Replied: Congratulations on your new Mercedes-Benz, Chantelle! Were thrilled that Robert and his team provided you with such an amazing car-buying experience. Please let us know if any questions come up as you get accustomed to your new Mercedes.
Google Review
- November 10, 2020
Eric was very helpful and he made my service process smooth and easy.
Response from the owner Replied: Linda,Thank you for letting us know that Eric provided you with such a smooth and easy service experience. We will make sure your kind words are shared with him!
Google Review
- November 10, 2020
Mercedes Benz of South Orlando is truly the best of the best in all aspects of their business...sales, finance, service. Jhon Montoya and Keith Mooty are superstars at this dealership! I have been a loyal client for years and will continue to do business only with Mercedes Benz of South...
Response from the owner Replied: We cant thank you enough for your kind words. We will make sure to pass your praises along to Jhon and Keith. Looking forward to working with you for years to come!
Google Review
- November 10, 2020
(Translated by Google) Buying a mercedes is the best thing to do and they have to go to the mercedes of the millenia and ask for hector the h.p the best seller and he makes things happen, ask for hector, guarantee them ... (Translated by Google) Buying a mercedes is the best thing to do and they...
Response from the owner Replied: Thank you so much, Josue! We will make sure to share your kind words with Hector. Please let us know if there is anything we can assist you with in the future.
Google Review
- November 10, 2020
(Translated by Google) It was our first time shopping in this diller and I know it won't be the last.Hctor Prez, little time to meet him but he was a person who treated us very (Translated by Google) It was our first time shopping in this diller and I know it won't be the last.Hctor Prez, little...
Response from the owner Replied: Thank you, Betzy! Were thrilled to hear that Hector provided you with such a positive experience. Please let us know if there is anything we can assist you with in the future.
Google Review
- November 10, 2020
The inside door latch broke on my car unexpectedly on Friday. I was looking at a repair that would not be completed until Monday. My Service Advisor did not hesitate to tell me that he would send a valet to pick up my car and take it in to The inside door latch broke on my car unexpectedly on...
Response from the owner Replied: Thank you for taking the time to update your review, Margaret. Were happy to hear that our team completed that major repair in a timely manner while keeping you informed. We are also glad to know that you took advantage of our transportation. If any questions come up in the future, please reach out to us!
Google Review
- November 10, 2020
Excellent service provided by Justin Saavedra.Picked us up from the airport, which I found very nice,Although we are previous Mercedes Benz owners, he treated Excellent service provided by Justin Saavedra.Picked us up from the airport, which I found very nice,Although we are previous Mercedes Benz...
Response from the owner Replied: Thank you for taking the time to update your review, Tanya! Were happy to hear that Justin provided you with such excellent service. We will make sure your kind review is shared with him. Please let us know if there is anything we can assist you with in the future.
Google Review
- November 10, 2020
The Assistant Service Manager who took care of my car on that day didn't even know which car he was dealing with. He told me my battery needed to be replaced and my tires needed to be replaced and he was talking about a 2011 Mercedes and The Assistant Service Manager who took care of my car on that...
Response from the owner Replied: Stephen,We appreciate you taking the time to walk us through your recent service experience. We sincerely apologize for any miscommunication regarding your vehicle and that the wait was longer than anticipated. If you would be willing to share more details about your visit and who you worked with, please reach out to Jeff Summers at jsummers@mbso.com. Thank you.
Google Review
- November 10, 2020
I called yesterday early afternoon and left a message with a receptionist which stated they would email someone to get back to me! I called yesterday early afternoon and left a message with a receptionist which stated they would email someone to get back to me!It is now 3:47 pm and no word. I...
Response from the owner Replied: Thank you for reaching out to us, Raymond. We apologize that someone wasn't able to get back to you as quickly as you would have liked. If you still have not been contacted, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- November 10, 2020
Today I went to your Dealer with the honest intention to buy a new car, Initially I had to wait long to the seller showed to me the cars, He instead to show me new cars showed used cars. Then He showed to me one nice SUV that was used for Today I went to your Dealer with the honest intention to buy...
Response from the owner Replied: Jorge,Thank you for taking the time to share your recent experience with us. We are sorry to hear that it was not a positive visit. If possible, we would like to learn more about your experience and who you worked with. If you would be willing to speak with us, please reach out to Justin Saavedra at jsaavedra@mbso.com at your earliest convenience. Thank you.
Google Review
- November 10, 2020
Tom Wolf at MBSO was incredible from start to finish! During the difficult time that we're in, who knew it would be so difficult to find your dream car? My wife and I certainly didn't but we were reassured when Tom was able to locate and Tom Wolf at MBSO was incredible from start to finish! During...
Response from the owner Replied: Matt,Thank you for taking the time to let us know that Tom provided you with such an incredible experience from start to finish. It means so much to us that you and your wife travelled from Fort Lauderdale to work with us. We are looking forward to working with you both for years to come!
Google Review
- November 10, 2020
I had a windshield replaced by Safelite, and they told me they couldnt calibrate the auto dim and front distronic camera They actually had cut some wires. I was in a bind needing to drive 800 miles with my grandkids in 48 hours. MB of I had a windshield replaced by Safelite, and they told me they...
Response from the owner Replied: Rob,We appreciate you taking the time to walk us through your recent experience. Were thrilled that Anthony and the rest of our team were able to step in and get things back in working order quickly and safely. Safe travels to you and your grandchildren!
Google Review
- November 10, 2020
I am so glad to be in the family of MBSO, the customer care that I received was beyond my expectation. Everyone treated me like family from CEO Dorian, Mr.Horn, Mr Coleman and let not forget my special lady Ms. Nancy and Sheretha I am so glad to be in the family of MBSO, the customer care that I...
Response from the owner Replied: Thank you for being a part of the Mercedes-Benz of South Orlando family, Michael! We will make sure your kind words are shared with Mr. Coleman and the rest of our team. Please let us know if there is any way that we can assist you in the future.
Google Review
- November 10, 2020
The worst experience ever! How on God's beautiful green they are still in business. Bunch of lazy people. Finance person puts zero efforts in. I would never come back. The worst experience ever! How on God's beautiful green they are still in business. Bunch of lazy people. Finance person puts...
Response from the owner Replied: This is certainly not the kind of experience we want for our customers, Stephen. Please reach out to Justin Saavedra at jsaavedra@mbso.com at your convenience so that we can get to the bottom of this. Thank you.
Google Review
- November 10, 2020
Mostly a smooth ride...great working with Corey and Johana (ask for them).As with most dealers the contract/finance phase is the longest and most painful Mostly a smooth ride...great working with Corey and Johana (ask for them).As with most dealers the contract/finance phase is the longest and most...
Response from the owner Replied: Thank you for your honest feedback, Benjamin. We have passed it along to our finance department. Enjoy your new Mercedes-Benz and please let us know if there is anything we can assist you with in the coming months.
Google Review
- November 10, 2020
I brought my maybach to vip for 20k service and Peter took care of me and my car. He also repaired the distronics system which made me very happy. I have been to mercedes dealership from Baltimore to Virginia and now Florida and by far VIP I brought my maybach to vip for 20k service and Peter took...
Response from the owner Replied: Thanks for sharing those photos, Timothy. Were thrilled to hear that Peter took such great care of you and your Maybach. It means so much to hear that your service experience with us topped your experiences elsewhere. We look forward to working with you for years to come!
Google Review
- November 10, 2020
After being at Mercedes for four hours my car was delivered to me without a wash. I went back told the manager he asked me to give him back the keys to ask them to wash it. After being at Mercedes for four hours my car was delivered to me without a wash. I went back told the manager he asked me...
Response from the owner Replied: Miamisyr,We appreciate you taking the time to share your feedback with us. We apologize that you had such trouble getting the caliber of car wash that you were after. We hope that we can better impress you next time. In the meantime, if you have any other questions, concerns, or would simply like to discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you.
Google Review
- November 10, 2020
When I checked in, the tire professional was very nice and informational. I had all 4 tires replaced and had a "Service A" done on my car. Eric was nice and got me a LYFT to and from the dealership. I was never updated on the progress of my When I checked in, the tire professional was very nice and...
Response from the owner Replied: Thank you for taking the time to detail your recent service visit, Shannon. We sincerely apologize for any wait or miscommunication you experienced. What you describe is certainly not the level of customer service our team strives for. If you would like to share any additional details about your experience or discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- November 10, 2020
I would rate my experience as average at best. Before I even arrived, I received a text asking me if I wanted to upgrade my car. Annoying. I'm not even your customer yet and you want me to get rid of the car that I'm bringing in? More I would rate my experience as average at best. Before I even...
Response from the owner Replied: Dr. Brown,We appreciate you taking the time to walk us through your recent service experience. We sincerely apologize if our team missed the mark. If you would be willing to discuss your experience and who you worked with further, please reach out to Jeff Summers at jsummers@mbso.com at your convenience. Thank you for your time.
Google Review
- November 10, 2020
It's pretty much like any other service facility... Apparently they have a VIP program which includes more perks. That wasn't offered or explained to us when we came in for service. It's pretty much like any other service facility... Apparently they have a VIP program which includes more perks. That...
Response from the owner Replied: Scott,We appreciate you taking the time to walk us through your recent service experience at Mercedes-Benz of South Orlando. We apologize for any confusion about our pricing and that our VIP Program was not explained to you. We hope to have the opportunity to better impress you in the future. But if you would like to discuss your experience further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you.
Google Review
- November 10, 2020
I have a brand new $150,000 RV on a Sprinter chassis. Except for Peter, the customer service was terrible. I was treated like I owned a 15 year old $500 car. I waited for hours for a diagnosis and no one would help explain the MBUX system I have a brand new $150,000 RV on a Sprinter chassis. Except...
Response from the owner Replied: We're sorry to hear that this was your experience with our service team, James. What you describe is certainly not the level of service that we strive to provide. At your convenience, please reach out to Jeff Summers at jsummers@mbso.com so that we can learn more about who you worked with. Thank you.
Google Review
- November 10, 2020
Update: 10/5/20Here it is 2 days later and not even a phone call or a email response from Jsummers. I guess this is the type of service I should expect from this dealership!! Update: 10/5/20Here it is 2 days later and not even a phone call or a email response from Jsummers. I guess this is the type...
Response from the owner Replied: We appreciate you taking the time to update us, Chris. We apologize that Jeff was not able to get back to you promptly. You can reach out to Justin Saavedra at jsaavedra@mbso.com if you would still be willing to come to a solution. Thank you for your time.
Google Review
- November 10, 2020
Got a great deal on beautiful c43. Worked with Nick and everything went smooth despite not signing in person. Notary came to my house to sign the paperwork and the car was delivered few days after that. Got a great deal on beautiful c43. Worked with Nick and everything went smooth despite not...
Response from the owner Replied: Rostyslav,Were thrilled to hear that Nick provided you with such a smooth remote car-buying experience. We hope you are still loving the C43 and look forward to working with you and your wife in the future.
Google Review
- November 10, 2020
Went in for a safety recall, and the staff treated me like gold. I had a free cup of coffee in the lounge while I waited to hear what the plan was, and once I spoke with my service coordinator, he offered their shuttle over to Mall at Went in for a safety recall, and the staff treated me like gold....
Response from the owner Replied: Kris,Were thrilled to hear that our team handled your recall visit quickly and efficiently. If any questions come up in the future, please dont hesitate to reach out to us.
Google Review
- November 10, 2020
Keith Mooty was my service manager and he was awesome. He went the extra mile to save us a few bucks on my wifes car. I mentioned my wife got a huge scuff on the drivers door and he said he would see if they could do anything. They Keith Mooty was my service manager and he was awesome. He went...
Response from the owner Replied: Adam,Were thrilled to hear that Keith went the extra mile for you and your wife. We will make sure to share your kind review with Keith and his team. If you have any questions or concerns in the future, please do not hesitate to reach out to us.
Google Review
- November 10, 2020
Nigel was the highlight of my experience willing to work with the issues presented head on. He helped me deal with extended warranty company that was not willing to pay their fair share for the repair. Service was excellent and loved the Nigel was the highlight of my experience willing to work...
Response from the owner Replied: This is so great to hear, Rosanna! Were glad Nigel was able to work head on with the issues presented. We will make sure he sees your kind review and we look forward to serving you again in the future.
Google Review
- November 10, 2020
My experience at Mercedes Benz of South Orlando was excellent. The team of customer service, sales and financial department were outstanding. This is not my first Mercedes car and I have to say, my first experience was not like this . As My experience at Mercedes Benz of South Orlando was excellent....
Response from the owner Replied: Lys,Were thrilled to hear that all of our teams worked together to provide you with an overall outstanding experience. Our staff appreciates your kind words and will be here for you whenever you need us next.
Google Review
- November 10, 2020
What a good feeling it is to have someone be straightforward with you, and make sure your needs and your vehicles needs are being met. Thats the type of service I have received several times visiting the service department at Mercedes What a good feeling it is to have someone be straightforward with...
Response from the owner Replied: This is what we love to hear, Charles! It means so much that you choose to work with our service department time and time again. We will make sure Peter sees your kind review. Please let us know if there is anything we can assist you with in the meantime.
Google Review
- November 10, 2020
Keith in the service dept. was incredibly helpful, knowledgeable, friendly, honest, and welcoming as it was the first time I brought my Mercedes to their location for service. I bought a used Mercedes from a different dealership and it Keith in the service dept. was incredibly helpful,...
Response from the owner Replied: Eric,Thank you for taking the time to acknowledge Keiths great work. It was a pleasure serving you and we look forward to working with you for years to come.
Google Review
- November 10, 2020
While the facility is quite nice , and the staff was very friendly I felt my service lacked some consideration. I mentioned the issue at the beginning of my service call . The attendant said wow , the techs are going to think Im on While the facility is quite nice , and the staff was very...
Response from the owner Replied: Thank you for taking the time to bring this to our attention, Amy. We apologize that we were not able to recreate the issue you were experiencing and for the inconvenience that you are now experiencing as a result. If you would like to discuss further, you can reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- November 09, 2020
Response from the owner Replied: Thank you for the positive review, Noreen. Our team will be here for you whenever you need us next!
Google Review
- November 09, 2020
Response from the owner Replied: Thank you for taking the time to rate your experience at Mercedes-Benz of South Orlando, Anish. Were sorry to hear that your experience was not a positive one. If possible, we would like to learn more about your experience and who you worked with. Please reach out to Justin Saavedra at your convenience at jsaavedra@mbso.com if you would be willing to speak with us. Thank you.
Google Review
- November 09, 2020
Response from the owner Replied: So glad to hear that you had a 5-star experience, Kim. All of us here at Mercedes-Benz of South Orlando appreciate your support and hope to do business with you in the future.
Google Review
- November 09, 2020
Response from the owner Replied: Lys,Were thrilled to hear that all of our teams worked together to provide you with an overall outstanding experience. Our staff appreciates your kind words and will be here for you whenever you need us next.
Google Review
- November 09, 2020
Spent $125K on my car. Can't get thru to service dept. Left 3 messages. They promised to call back but never did. CHAOS is how I would describe this dealership. Shame on them! I now drive 45 miles to another dealer to avoid this one.
Response from the owner Replied: Joe,We appreciate you taking the time to share your thoughts. What you describe is certainly not the level of service that we strive for. If you would be willing to discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- November 09, 2020
Corey at sales dep. is a very experienced person. Helping me all the deal from top to bottom. Thanks!!!
Response from the owner Replied: Marlon,Were thrilled to hear that Corey made your experience such a positive one. We will make sure to share your kind words with him. See you next time!
Google Review
- November 09, 2020
Sales and Leasing consultant Corey Toombs was of excellent service! I am in love with my new Mercedes.
Response from the owner Replied: Were thrilled that Corey provided you with excellent service, Alexis! We hope you are still loving your new Mercedes. If any questions come up along the way, please reach out to us.
Google Review
- November 09, 2020
Cory Tombs Knows how to take good care of his customers...because he give that personal touch that really needed...especially since Covid 19. He made my vehicle buying experience a pleasure and worth while experience. That Man knows how to take care of a customer. He should be in a managers...
Response from the owner Replied: TA,Were thrilled to hear that Cory made your vehicle buying experience such a pleasant one. We will make sure to share your review with him.
Google Review
- November 09, 2020
Left by Arun K.
Response from the owner Replied: Thank you for 5-stars, Arun! Our team appreciates your support.
Google Review
- November 09, 2020
Always a great experience. Sales and service parcel are utmost professionals.
Response from the owner Replied: Dr. Hopp,We appreciate you taking the time to rate your recent experiences with our team. Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Yelp Review
- November 09, 2020
I went to this location and had Cristian Colon helped me. He was incredibly friendly, knowledgeable, & welcoming. I would recommend anyone to go to Cristian for their car sales needs.
Yelp Review
- November 09, 2020
I came in intimidated at first because I was buying my first Mercedes, and the saleswoman Racine was more than welcoming to me. She went out of her way to get to know me, to find the perfect car for me. She exceeded my expectations and I left a happy customer with a new car!
Yelp Review
- November 09, 2020
Wow. Their cars here are wow. One of their sales reps, Racine, seems to be very knowledgeable and eager to help the customer. An experience for sure! Apparently very interested in making the customer feel comfortable and happy about the car buying experience. Check them out!
Google Review
- November 07, 2020
Response from the owner Replied: Eric,Thank you for taking the time to acknowledge Keiths great work. It was a pleasure serving you and we look forward to working with you for years to come.
Google Review
- November 07, 2020
Response from the owner Replied: This is what we love to hear, Charles! It means so much that you choose to work with our service department time and time again. We will make sure Peter sees your kind review. Please let us know if there is anything we can assist you with in the meantime.
Google Review
- November 07, 2020
Vctor is always very, very thorough and kind!!!
Response from the owner Replied: Were glad to hear this, Jamie. We will make sure to share your kind review with Viktor.
Google Review
- November 07, 2020
Response from the owner Replied: Kris,Were thrilled to hear that our team handled your recall visit quickly and efficiently. If any questions come up in the future, please dont hesitate to reach out to us.
Yelp Review
- November 07, 2020
Kauai Shelley provided me with the best service I could've ever ask for. I needed to pair my garage opener to my car and Kauai came directly to my house and paired it in less than 5 minutes. I never expected this type of service, but her outstanding customer service and experience left me...
Google Review
- November 07, 2020
Comprar un mercedes es lo mejor que y tienen que ir ala mercedes del millenia y pregunten por hector el h.p el mejor vendedor y el hace que las cosas pasen pregunten por hector selos garantiso ...
Response from the owner Replied: Thank you, Josue! We look forward to working with you for years to come.
Google Review
- November 07, 2020
Response from the owner Replied: Thank you! We appreciate you taking the time to rate your experience at Mercedes-Benz of South Orlando.
Google Review
- November 06, 2020
Response from the owner Replied: We appreciate your positive review, Patricia. Our team will be here for you whenever you need us next!
Google Review
- November 06, 2020
ChrisDid a great job coordinating my service appointment-- I appreciated his professionalism
Response from the owner Replied: We appreciate you taking the time to call out your positive experience working with Chris. Were thrilled to know that he did a great job coordinating your service appointment and will make sure he sees your kind review.
Google Review
- November 06, 2020
Response from the owner Replied: Thank you for 5-stars, Deb! Your support means so much to our team. See you next time!
Google Review
- November 06, 2020
My service advisor Paul Jones is the best they have. He is always very accommodating. I hope I never have to deal with anyone but Paul. He is a great asset to that Mercedes location.
Response from the owner Replied: Libby,Thank you for taking the time to let us know that Paul provided you with such a positive service experience. We will make sure your kind words are passed along to him.
Google Review
- November 06, 2020
Response from the owner Replied: Thank you for 5-stars, Fernanda! Our team will be here for you whenever you need us next.
Google Review
- November 06, 2020
Awesome VIP service
Response from the owner Replied: Were thrilled to hear that our team provided you with awesome VIP service, Elaine!
Google Review
- November 05, 2020
Response from the owner Replied: Thank you for your positive review, Anibal. If there are ever any Mercedes-Benz sales or service needs we can assist you with, please do not hesitate to reach out to us!
Google Review
- November 05, 2020
Response from the owner Replied: This is certainly not the kind of experience we want for our customers, Stephen. Please reach out to Justin Saavedra at jsaavedra@mbso.com at your convenience so that we can get to the bottom of this. Thank you.
Google Review
- November 05, 2020
Response from the owner Replied: We appreciate you taking the time to rate your experience at Mercedes-Benz of South Orlando, Joseph. We're sorry to hear it was not a positive one. If you would be willing to share more information about your visit and what made it a one-star one, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you for your time.
Google Review
- November 05, 2020
Response from the owner Replied: Thank you for 5-stars Shelly Ann! It is always such a pleasure serving you.
Google Review
- November 05, 2020
Viktor went the extra mile to assist me while my vehicle was in service. Not only he was very pleasant, diligent, but also very professional. The staff and service at this location is outstanding. Thank you Viktor, keep it up!
Response from the owner Replied: Amelia,Were absolutely thrilled to hear that Viktor went the extra mile for you! We will make sure to share your kind review with him. If any questions or concerns come up in the future, were here to help!
Google Review
- November 05, 2020
Response from the owner Replied: We're sorry to hear that this was your experience with our service team, James. What you describe is certainly not the level of service that we strive to provide. At your convenience, please reach out to Jeff Summers at jsummers@mbso.com so that we can learn more about who you worked with. Thank you.
Google Review
- November 05, 2020
Response from the owner Replied: We appreciate you taking the time to update us, Chris. We apologize that Jeff was not able to get back to you promptly. You can reach out to Justin Saavedra at jsaavedra@mbso.com if you would still be willing to come to a solution. Thank you for your time.
Google Review
- November 05, 2020
Response from the owner Replied: Thank you for 5-stars, Coco. Your support is much appreciated. See you next time!
Google Review
- November 04, 2020
Response from the owner Replied: Thank you, Lina! Our team will be here for you whenever you need us next.
Google Review
- November 04, 2020
Response from the owner Replied: Thank you for reaching out to us, Raymond. We apologize that someone wasn't able to get back to you as quickly as you would have liked. If you still have not been contacted, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- November 04, 2020
I had a issue with my automobile and they took care of it. Very impressed with the service.
Response from the owner Replied: Anthony,Were thrilled our team was able to take care of your issue quickly and safely. Please let us know if there is anything we can assist you with in the future.
Google Review
- November 04, 2020
Response from the owner Replied: Dr. Brown,We appreciate you taking the time to walk us through your recent service experience. We sincerely apologize if our team missed the mark. If you would be willing to discuss your experience and who you worked with further, please reach out to Jeff Summers at jsummers@mbso.com at your convenience. Thank you for your time.
Google Review
- November 04, 2020
Response from the owner Replied: Rob,We appreciate you taking the time to walk us through your recent experience. Were thrilled that Anthony and the rest of our team were able to step in and get things back in working order quickly and safely. Safe travels to you and your grandchildren!
Google Review
- November 03, 2020
Response from the owner Replied: Thank you for taking the time to rate your experience with us, Annmarie. If you ever have any suggestions for our team, please do not hesitate to reach out.
Google Review
- November 03, 2020
Response from the owner Replied: Thank you for 5-stars, John! Your support means so much to our Mercedes-Benz of South Orlando team. See you next time!
Google Review
- November 03, 2020
Response from the owner Replied: Thank you for taking the time to leave us a review on Google, Soren. We look forward to serving you again in the future.
Google Review
- November 03, 2020
Ive come in for an unplanned service and received outstanding service from Tony. Thanks a lot!
Response from the owner Replied: Milan,Were glad that Tony was able to provide you with outstanding service. Please let us know if there is anything we can assist you with in the future.
Google Review
- November 03, 2020
Great job by Chris Overmeyer at keeping me in the loop of my repairs. I feel like a VIP there.
Response from the owner Replied: K,Were thrilled to hear that Chris and the rest of our team made you feel like a VIP. We look forward to working with you again in the future.
Google Review
- November 02, 2020
Response from the owner Replied: Adam,Were thrilled to hear that Keith went the extra mile for you and your wife. We will make sure to share your kind review with Keith and his team. If you have any questions or concerns in the future, please do not hesitate to reach out to us.
Google Review
- November 02, 2020
Wow it was my first time purchasing a Mercedes-Benz and the experience at this location is phenomenal! Corey did an amazing job finding exactly what I wanted! The buying process was smooth and I fell in love after the test drive! Will definitely be coming back in the near future to purchase again!...
Response from the owner Replied: Congratulations on the purchase of your first Mercedes-Benz! Were thrilled to hear that Corey did such an amazing job getting you exactly what you wanted. Enjoy the GLA and please let us know if any questions or concerns come up.
Google Review
- November 02, 2020
In my 25+ years of buying cars, most of them from luxury brands this is by far my best experience. The treatment and service were second to none and the deal was much better than I was expecting. I won't mind driving 100 miles again to buy my next car. I'm a new client for life. Corey Toombs and...
Response from the owner Replied: It means so much to hear you say that, Edgardo! Thank you for choosing Mercedes-Benz of South Orlando and traveling so far to work with us. It was such a pleasure serving you and we look forward to working with you again in the future!
Google Review
- November 02, 2020
Response from the owner Replied: Thank you for the positive review, John. Our team will be here for you whenever you need us next.
Google Review
- November 02, 2020
Response from the owner Replied: We appreciate you taking the time to rate your experience at Mercedes-Benz of South Orlando, Stephen. Your support is much appreciated
Google Review
- November 02, 2020
Response from the owner Replied: Thank you, Hitallo. Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- November 01, 2020
Response from the owner Replied: Thank you for 5-stars, Chelsea! Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- November 01, 2020
Response from the owner Replied: Martine,We thank you for taking the time to rate your experience at Mercedes-Benz of South Orlando. If you have any feedback for our team or suggestions for how we could improve, please dont hesitate to reach out to us.
Google Review
- October 31, 2020
Response from the owner Replied: We appreciate your positive review, Syrus. If any questions or concerns come up in the future, please let us know!
Google Review
- October 31, 2020
Response from the owner Replied: Thank you for your support, Sean. Our team looks forward to serving you again in the future.
Google Review
- October 31, 2020
Response from the owner Replied: We appreciate you taking the time to share this with us, Chris. We apologize that you experienced such a delay in getting your car and keys back. If you would be willing to discuss this further, please contact Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- October 31, 2020
Great service provided!!!! Thanks.
Response from the owner Replied: This is what we love to hear, Carlos. Were thrilled that our team provided you with such great service. Thank you for your support!
Google Review
- October 31, 2020
Response from the owner Replied: Thank you, Iguemota! See you next time.
Cars.com Review
- October 31, 2020
First I was called and told my parts walked off. Then I went to pick up my car after after being told it was done. They lost my keys and didn't know where my car was!! What??? I almost called the Police!! How can a Luxury Vehicle company like Mercedes Benz have such Horrible Service!! I expected so...
Google Review
- October 30, 2020
Response from the owner Replied: We appreciate your positive review, Jim. See you next time!
Google Review
- October 30, 2020
Response from the owner Replied: Thank you for your support, Santiago! Our team will be here for you whenever you need us next.
Google Review
- October 30, 2020
I made a schedule trough the Mercedes website, but when I arrived there they couldnt find my appointment, even though I showed the confirmation I received. So, it took almost 1 hour to solve the problem about the schedule, plus 2 hours for the whole service. For me, it was a lack of respect with...
Response from the owner Replied: Sulie,Thank you for taking the time to bring this to our attention. We sincerely apologize for any miscommunication regarding your service appointment and the frustration you experienced as a result. At your convenience, please reach out to Jeff Summers at jsummers@mbso.com so that we can get more information about who you worked with. Thank you for your time.
Google Review
- October 30, 2020
Response from the owner Replied: Thank you for 5-stars, Melinda. Our team will be here for you whenever you need us next!
Google Review
- October 30, 2020
Response from the owner Replied: Thank you, Christian! Your support is much appreciated.
Google Review
- October 30, 2020
Response from the owner Replied: We appreciate you taking the time to rate your experience, Ryan. Were glad to know it was a positive one!
Google Review
- October 30, 2020
Response from the owner Replied: Rich,Thank you for taking the time to review your visit. If you ever have any feedback for our team, please dont hesitate to reach out to us.
Google Review
- October 30, 2020
Response from the owner Replied: Thank you for 5-stars, Marcus! Your support means so much to our team!
Google Review
- October 30, 2020
Response from the owner Replied: Jan,Thank you for choosing Mercedes-Benz of South Orlando. Please let us know if there is anything we can assist you with in the future.
Google Review
- October 29, 2020
Response from the owner Replied: Thank you for 5-stars! Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- October 29, 2020
Besides the rude woman working with the chef , Chris is amazing hes attentive and professional. He is the only one I want to work with when I go to Mercedes because of his character and charisma. He always gets the job done and provides the best information and advice. We love Chris !
Response from the owner Replied: Thank you for your candid feedback, Luis! Were thrilled to hear that Chris provided you with such an attentive and professional car-buying experience. He is such an amazing part of our Mercedes-Benz of South Orlando team and we will make sure to share your review with him.
Google Review
- October 29, 2020
Response from the owner Replied: Thank you, Betzy! Were thrilled to hear that Hector provided you with such a positive experience. Please let us know if there is anything we can assist you with in the future.
Google Review
- October 29, 2020
Response from the owner Replied: Thank you, Mercedes. Please let us know if there is anything we can assist you with in the future!
Google Review
- October 29, 2020
Response from the owner Replied: Rostyslav,Were thrilled to hear that Nick provided you with such a smooth remote car-buying experience. We hope you are still loving the C43 and look forward to working with you and your wife in the future.
Google Review
- October 29, 2020
Great service and Great people leads to a pleasant experience!
Response from the owner Replied: Thank you for your kind words, H B. Were glad that our team provided you with great service and such a pleasant experience overall.
Google Review
- October 29, 2020
Response from the owner Replied: We appreciate you taking the time to rate your experience, Rondell. See you next time!
Google Review
- October 29, 2020
Omg, I have never been to a dealer as awesome as this place. I was treated great from start to finsh. Thank you William Karmy and Reda Aissa and all the group that worked with them made a fast and easy buy. Again, thanks so much! If anyone is in the market for a Mercedes Benz, these are the people...
Response from the owner Replied: Thank you for your kind words, Angel! Were thrilled that William, Reda, and the rest of our team provided you with a great experience from start to finish. We appreciate your recommendation and hope to work with you again in the future.
Google Review
- October 29, 2020
Response from the owner Replied: Thank you for 5-stars, Sonia! Our team will be here for you whenever you need us next.
Google Review
- October 29, 2020
My car was picked up by the valet, serviced, and delivered back to my home with 5 star service.
Response from the owner Replied: Were glad to hear that our team provided you with 5-star service, Belinda! If theres ever anything we can do for you in the future, please do not hesitate to reach out to us.
Google Review
- October 28, 2020
Response from the owner Replied: We appreciate you taking the time to review your experience at Mercedes-Benz of South Orlando, Alaa. Were pleased to hear that it was such a positive one.
Google Review
- October 28, 2020
Response from the owner Replied: Thank you, Bob! You support means so much to our team. Please let us know if there is anything we can do for you in the future.
Google Review
- October 28, 2020
Had service done on my car. As always, James assisted me from start to finish. He was able to arrange for someone to pick up my car, performed the service, and got it delivered back to my home. Great customer service. Thanks James!
Response from the owner Replied: Luis,Were thrilled to hear that James provided you with a great service experience from start to finish. He truly is an all-star on our team and we will make sure he sees your kind review!
Google Review
- October 28, 2020
Response from the owner Replied: Thank you, Beena. Were happy to hear that our team made your experience such a positive one.
Google Review
- October 28, 2020
Response from the owner Replied: Thank you for 5-stars, Ashley! Your support means so much to our whole team. See you next time.
Google Review
- October 28, 2020
Fantastic buying experience! Great price, great car, great service! Ive never had a more satisfactory car buying experience! Thanks to Tom, William and Dom.
Response from the owner Replied: Were to happy to hear that your buying experience was such a fantastic one, Betsy! We will make sure to pass your thanks along to Tom, William, and Dom. If any questions come up as you become accustomed to your new Mercedes, please do not hesitate to reach out.
Google Review
- October 28, 2020
The dealership did a very fast annual service. And fixed the one problem I had with the car.
Response from the owner Replied: Wayne,Thank you for taking the time to update your review. Were glad to know that your annual service was quick and resolved the problem you were experiencing. Our team will be here for you whenever you need us next!
Google Review
- October 28, 2020
Response from the owner Replied: We cant thank you enough for the positive review, Michelle. Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- October 28, 2020
Eric Williams was our service advisor. Eric was very professional, he explained our warranty, service details, cost and made sure that our automobile service was performed in a timely manner.
Response from the owner Replied: Thank you for taking the time to let us know that Eric provided you with such a professional and timely service experience. We will make sure your kind words are shared with him.
Google Review
- October 28, 2020
Response from the owner Replied: Thank you for 5-stars, Reda. Your support means so much to our team. See you next time!
Google Review
- October 27, 2020
Got taken care of for the problem I had and the service manager actually explained and worked ways to where my service needed was as light as possible to my wallet
Response from the owner Replied: Heriberto,Were happy to hear that your service manager was able to walk you through completed work and keep things as light as possible on your wallet. We appreciate you taking the time to leave us a review!
Google Review
- October 27, 2020
Response from the owner Replied: Thank you for taking the time to rate your experience at Mercedes-Benz of South Orlando, Anthony. Were thrilled to know that it was a positive one.
Google Review
- October 27, 2020
Great experience and good breakfast treat
Response from the owner Replied: Were glad to hear you enjoyed the experience and the breakfast. Our team will be here for you whenever you need us next!
Google Review
- October 27, 2020
Response from the owner Replied: Stephen,We appreciate you taking the time to walk us through your recent service experience. We sincerely apologize for any miscommunication regarding your vehicle and that the wait was longer than anticipated. If you would be willing to share more details about your visit and who you worked with, please reach out to Jeff Summers at jsummers@mbso.com. Thank you.
Google Review
- October 27, 2020
Criss in service took great care of me, car came back looking beautiful.
Response from the owner Replied: This is what we love to hear, David! Were glad Criss took such great care of you. Please let us know if there is anything we can do for you in the future.
Google Review
- October 27, 2020
Response from the owner Replied: We appreciate your support, Gloria! Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- October 27, 2020
Response from the owner Replied: Thank you, Brea! Our team will be here for you whenever you need us next.
Google Review
- October 27, 2020
Always the best service.
Response from the owner Replied: This is what we love to hear, Yaima! We appreciate you taking the time to rate your experience at Mercedes-Benz of South Orlando.
Google Review
- October 26, 2020
Response from the owner Replied: Thank for 5-stars, Alexandre! Your support means so much to our team.
Google Review
- October 26, 2020
Tom Wolf was amazing on the sales side and Kevin LeMay as a concierge and after sales manager were both truly outstanding.
Response from the owner Replied: We appreciate you taking the time to rate your experience at Mercedes-Benz of South Orlando, Kahlil. Were thrilled to know that Tom and Kevin both worked together to provide you with a truly outstanding experience. Please let us know any questions or concerns come up in the future.
Google Review
- October 26, 2020
Beautiful cars, friendly staff
Response from the owner Replied: Thank you, A P! Our team will be here for you whenever you need us next.
Google Review
- October 26, 2020
Response from the owner Replied: Thank you for your honest feedback, Benjamin. We have passed it along to our finance department. Enjoy your new Mercedes-Benz and please let us know if there is anything we can assist you with in the coming months.
Google Review
- October 26, 2020
I had an excellent experience rom start to finish with Mercedes-Benz of South Orlando. highly recommend if you are in the market for a new car!
Response from the owner Replied: We cant thank you enough for your recommendation, Carla! Please let us know if there is anything that we can assist you with in the future.
Google Review
- October 25, 2020
Went in to get an oil change on my Mercedes. The service was amazing and thorough. Staff was very professional.
Response from the owner Replied: Carl,Were glad that our team provided you with such amazing and thorough service. We look forward to serving you for years to come.
Google Review
- October 25, 2020
Received excellent service for my 2012 Mercedes C300. Everyone was courteous and friendly.
Response from the owner Replied: Thank you for taking the time to let us know, Eddie. Were glad our team provided you and your Mercedes C300 with excellent service. See you next time!
Google Review
- October 25, 2020
Response from the owner Replied: Thank you for being a part of the Mercedes-Benz of South Orlando family, Michael! We will make sure your kind words are shared with Mr. Coleman and the rest of our team. Please let us know if there is any way that we can assist you in the future.
Google Review
- October 24, 2020
Response from the owner Replied: We appreciate you taking the time to rate your experience at Mercedes-Benz of South Orlando, Grace. If you ever have any feedback for our team, please do not hesitate to reach out.
Google Review
- October 24, 2020
Response from the owner Replied: Thank you for the positive rating, David. Were glad to know that your experience was a great one!
Google Review
- October 24, 2020
Amazing vibe, music and staff!!! Thank you Viktor !!! Awesome experience I enjoyed the music and the cappuccino while I was waiting Wooohooo
Response from the owner Replied: This is what we love to hear, Sara! So glad to know that you enjoyed the cappuccino and the music. If theres anything we can do for you in the future, please do not hesitate to reach out.
Google Review
- October 23, 2020
Response from the owner Replied: Thank you for 5-stars, Branden! Our team will be here for you whenever you need us next.
Google Review
- October 23, 2020
Response from the owner Replied: Thank you, Ana! It was such a pleasure working with you.
Google Review
- October 23, 2020
Very professional service
Response from the owner Replied: This is what we love to hear, Kimberly. Thank you for taking the time to rate your recent experience at Mercedes-Benz of South Orlando.
Google Review
- October 23, 2020
Excellent service awesome Employees
Response from the owner Replied: This is so great to hear, Angelika! Were glad our team provided you with such excellent service. If there are ever any Mercedes-Benz sales or service needs we can assist you with in the future, please do not hesitate to reach out.
Google Review
- October 23, 2020
I would like to take this time out to acknowledge The team at Mercedes dealership South Orlando on how good of a job they did with my vehicle I had an ongoing problem with my vehicles that was Being overlooked by another dealership I really appreciate the time and service that the team provided keep...
Response from the owner Replied: Lekida,Were so glad that our team was able to step in and help you with that ongoing problem. Please let us know if any questions or concerns come up in the future.
Google Review
- October 23, 2020
I had a great experience at this location and the staff was excellent and treated my car with care. Victor was very nice and helpful as well.
Response from the owner Replied: Were so happy to hear this, Jason! Thank you for taking the time to leave us a review. If theres anything we can do for you in the future, please let us know!
Google Review
- October 22, 2020
Response from the owner Replied: Steven,We appreciate you taking the time to rate your experience at Mercedes-Benz of South Orlando. We are sorry to hear that your visit missed the mark. If possible, we would like to learn more about your experience and what made it a 1-star one. If you would be willing to speak with us, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you for your time.
Google Review
- October 22, 2020
Response from the owner Replied: Thank you for 5-stars, Janeann! Your support means so much to our team. We look forward to working with you again in the future.
Google Review
- October 22, 2020
Response from the owner Replied: Thank you for the positive rating, Yani! Our team will be here for you whenever you need us next.
Google Review
- October 22, 2020
Response from the owner Replied: We cant tell you how much we appreciate your 5-star rating, Jeffrey. See you next time!
Google Review
- October 22, 2020
Fast, detailed service!
Response from the owner Replied: This is what we love to hear, Alma. Were so thrilled that our team provided you with such fast and detailed service. We look forward to working with you for years to come!
Google Review
- October 22, 2020
Brought my car here for it's regular service. Waited a while but the service is top notch. And being a VIP member does come with a really good breakfast.
Response from the owner Replied: Elizabeth,Thank you for taking the time to review your recent experience with us. We apologize that you had to wait a bit longer than expected, but were glad to hear that youre enjoying the perks of being a member of our VIP Program. We look forward to serving you again in the future!
Google Review
- October 22, 2020
Great service, James Edwards was extremely helpful and knowledgeable on what I needed done and got my E Class completed before schedule. Highly recommend!
Response from the owner Replied: Were thrilled to hear that James was able to get the service on your E-Class completed ahead of schedule. Your recommendation is much appreciated and we will make sure it is passed along to James!
Google Review
- October 22, 2020
Response from the owner Replied: Thank you for taking the time to bring this to our attention, Amy. We apologize that we were not able to recreate the issue you were experiencing and for the inconvenience that you are now experiencing as a result. If you would like to discuss further, you can reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- October 21, 2020
Response from the owner Replied: Thank you for 5-stars, Derrick. If there are ever any Mercedes-Benz sales or service needs we can assist you with in the future, please let us know.
Google Review
- October 21, 2020
Response from the owner Replied: We appreciate you taking the time to leave us a review, Sandra! So glad to hear it was a 5-star experience.
Google Review
- October 21, 2020
Response from the owner Replied: Thank you for 5-stars, Angela. Our team really appreciates your support.
Google Review
- October 21, 2020
The service advisor was knowledgeable, diligent and professional.
Response from the owner Replied: Lovandieu,Were happy to hear that your advisor provided you with such diligent and professional service. We look forward to working with you again in the future.
Google Review
- October 21, 2020
Cory Toombs is an excellent Sales Person and represents your company in a very professional manner. He goes above and beyond the service commitment that is the Mercedes trademark. Congrats to Cory and your team. ---Bob DeVarona
Response from the owner Replied: Bob,Thank you for taking the time to let us know that Cory provided you with such a professional sales experience. He is such an important part of our team here, and we will make sure he sees your review.
Google Review
- October 21, 2020
Response from the owner Replied: Scott,We appreciate you taking the time to walk us through your recent service experience at Mercedes-Benz of South Orlando. We apologize for any confusion about our pricing and that our VIP Program was not explained to you. We hope to have the opportunity to better impress you in the future. But if you would like to discuss your experience further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you.
Google Review
- October 20, 2020
Response from the owner Replied: Thank you for 5-stars, Whitney! Your support means so much to our team.
Google Review
- October 20, 2020
Response from the owner Replied: Thank you for your 5-star review. Your support is much appreciated!
Google Review
- October 20, 2020
Response from the owner Replied: Thank you for your support, Susan. Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- October 20, 2020
Response from the owner Replied: Thank you, Marie! Our team will be here for you whenever you need us next.
Google Review
- October 20, 2020
Response from the owner Replied: Sacha,We appreciate you taking the time to rate your experience at Mercedes-Benz of South Orlando. Were so thrilled to know it was a positive one. See you next time!
Google Review
- October 20, 2020
Response from the owner Replied: We appreciate you taking the time to rate your experience with us, Maridalia. Were pleased to know it was such a positive one. Please let us know if there are any Mercedes sales or service needs we can assist you with in the future.
Google Review
- October 20, 2020
Response from the owner Replied: Thank you for 5-stars, Faisal! Our team will be here for you whenever you need us next.
Google Review
- October 20, 2020
Response from the owner Replied: Thank you, Angela! Your support means so much to our team. We look forward to working with you again in the future.
Google Review
- October 20, 2020
The Lyft idea/concept should not be an option at all to transport customers. Mercedes owned courtesy vehicles and personnel is the only way to guarantee cleanliness, trust, class and quality.
Response from the owner Replied: Thank you for this feedback, Yolanda. We have passed it along to our management team. If you would like to discuss further, please contact Justin Saavedra at jsaavedra@mbso.com at your earliest convenience. Thank you for your time.
Google Review
- October 20, 2020
Excellent service
Response from the owner Replied: Were glad our team provided you with such excellent service, Usman. Thank you for choosing Mercedes-Benz of South Orlando!
Google Review
- October 20, 2020
Great communication and valet service.
Response from the owner Replied: This is what we love to hear, Evan! Were thrilled to know that you were impressed by our valet service. We look forward to serving you again in the future.
Google Review
- October 20, 2020
The personals were very courteous, but after i left about five minutes later the check engine light came on. I have no idea what happened there.
Response from the owner Replied: Ragendra,Thank you for reaching out to us. We sincerely apologize for the inconvenience. Please give us a call at your earliest convenience so that we can help you get to the bottom of this.
Google Review
- October 20, 2020
Great experience, got us in and out quickly!
Response from the owner Replied: Were happy to hear this, Raymond! Its great that our team was able to get you in and out so quickly. Please let us know if there is anything we can do for you in the future.
Google Review
- October 19, 2020
Fantastic dealership team. They are prompt, courteous, and always go above and beyond! Highly recommended for your MB needs! Ive been with them for 8 years and Ill keep going back. They even offer VIP membership with a TON of perks!
Response from the owner Replied: Thank you for your kind words, Jackie. Were thrilled to know that our team has always provided you with a prompt and courteous experience. Its great to hear that you are really getting the most out of our VIP Program. We look forward to working with you for years to come!
Google Review
- October 19, 2020
Response from the owner Replied: Thank you for taking the time to detail your recent service visit, Shannon. We sincerely apologize for any wait or miscommunication you experienced. What you describe is certainly not the level of customer service our team strives for. If you would like to share any additional details about your experience or discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- October 19, 2020
Had a great experience with the dealership. My sales person, Racine Richmond was excellent.
Response from the owner Replied: This is what we love to hear, Brad. Were thrilled that Racine provided you with such an excellent sales experience. If any questions or concerns come up as you become accustomed to your new vehicle, please do not hesitate to reach out to us.
Google Review
- October 18, 2020
Response from the owner Replied: Dwayne,Thank you for choosing Mercedes-Benz of South Orlando. Viktor is such a valuable part of our team and were thrilled to hear that he always handles your service with such care. We look forward to working with you for years to come.
Google Review
- October 17, 2020
Response from the owner Replied: Jorge,Thank you for taking the time to share your recent experience with us. We are sorry to hear that it was not a positive visit. If possible, we would like to learn more about your experience and who you worked with. If you would be willing to speak with us, please reach out to Justin Saavedra at jsaavedra@mbso.com at your earliest convenience. Thank you.
Google Review
- October 17, 2020
Great service
Response from the owner Replied: Thank you for 5-stars, Allen. Were pleased to hear that our team provided you with such great service. See you next time!
Google Review
- October 17, 2020
Amazing service and priority to the customer. James from the service department goes above and beyond to provide the best customer care and service. Thank you so much!
Response from the owner Replied: Joseph,Were thrilled to hear that James went above and beyond to provide you with great service. Our team will be here for you whenever you need us next!
Google Review
- October 16, 2020
Response from the owner Replied: Thank you for the 5-star rating, Robson. It was such a pleasure serving you. Our team will be here for you whenever you need us next.
Google Review
- October 16, 2020
We experienced a tire problem late in the evening. We contacted the Dealership at 7:45am the next morning and within an hour the dealership had us in the service department, installed the new tires, and back on the road. Paul Jones and team did an excellent job!
Response from the owner Replied: Thank you for taking the time to detail your recent experience with us, James. Were glad our team was able to get you in, out, and back on the road quickly and safely. If theres ever anything else we can do for you, please do not hesitate to reach out.
Google Review
- October 16, 2020
Keith and the check in guys are great and provided excellent service today! Thank you
Response from the owner Replied: Were so glad to hear this, Kelley. We will make sure Keith and his team see your kind words! Please let us know if there is anything we can do for you in the future.
Google Review
- October 16, 2020
I had a great experience at this location and the staff was excellent and treated my car with care. Victor was very nice and helpful as well.
Response from the owner Replied: Were so happy to hear this, Jason! Thank you for taking the time to leave us a review. If theres anything we can do for you in the future, please let us know!
Google Review
- October 15, 2020
Amazing.. is my first mercedez. Coustomer service everything nice... 8 years in toyota but none same a this. I very happy with my new mercedez
Response from the owner Replied: Thank you for choosing Mercedes-Benz of South Orlando, Charly! It was such a pleasure working with you. We hope to have the privilege of serving you again in the future.
Google Review
- October 15, 2020
Mercedes Benz of South Orlando serviced my Tiffin Wayfarer and did an excellent job. They are very professional, knowledgeable, and the facility is very comfortable and relaxing while you wait.
Response from the owner Replied: Randy,Were thrilled to hear that you were satisfied with the work our team did on your Tiffin Wayfarer and our facilities. We hope to be able to serve you again in the future.
Google Review
- October 15, 2020
Everything was fine.
Response from the owner Replied: Thank you for your feedback, Ryan! If you ever have any suggestions for how we can improve, please dont hesitate to reach out!
Google Review
- October 15, 2020
Definitely a beautiful in person experience, they treat you like family, the service you expect from owning a Mercedes Benz, I look forward to my next visit.
Response from the owner Replied: This is what we love to hear! Thank you so much for being a part of our Mercedes-Benz of South Orlando family. See you next time!
Google Review
- October 15, 2020
Response from the owner Replied: Matt,Thank you for taking the time to let us know that Tom provided you with such an incredible experience from start to finish. It means so much to us that you and your wife travelled from Fort Lauderdale to work with us. We are looking forward to working with you both for years to come!
Google Review
- October 15, 2020
Response from the owner Replied: This is so great to hear, Rosanna! Were glad Nigel was able to work head on with the issues presented. We will make sure he sees your kind review and we look forward to serving you again in the future.
Google Review
- October 14, 2020
Response from the owner Replied: Thank you so much for your 5-star review, Grasielle. Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future!
Google Review
- October 14, 2020
Response from the owner Replied: Thank you for the positive review. Your support is much appreciated. Please let us know if there are any Mercedes-Benz sales or service needs that we can assist you with in the future.
Google Review
- October 14, 2020
Google Review
- October 14, 2020
Top notch service quality and professionalism. They took care of my car, recommended how to best optimize my prepaid maintenance, and provided options to minimize my personal contact for my health. I will always use them, as long as they stay so focused on my experience.
Response from the owner Replied: Ann,Were so thrilled to hear that this was your experience with us. We look forward to working with you for years to come!
Google Review
- October 14, 2020
Tom Wolf at MBSO was incredible from start to finish! During the difficult time that we're in, who knew it would be so difficult to find your dream car? My wife and I certainly didn't but we were reassured when Tom was able to locate and trade for our dream car.After locating the car, Kevin hand...
Response from the owner Replied: Matt,Thank you for taking the time to let us know that Tom provided you with such an incredible experience from start to finish. It means so much to us that you and your wife travelled from Fort Lauderdale to work with us. We are looking forward to working with you both for years to come!
Google Review
- October 14, 2020
The showroom with lots of exotic luxury. The salesman Corey very nice and knowledgeable about the inventory. The loan officer Yvette make things move really fast. It literally take less than one hour to complete purchase a car. Unlike other dealers would take double time. Thank you
Response from the owner Replied: Dr. Chiem,Were thrilled to hear that Corey, Yvette, and the rest of our team provided you with such a quick car-buying experience. We hope you are loving your new Mercedes so far! Please let us know if any questions come up in the future.
Google Review
- October 14, 2020
Nigel was the highlight of my experience willing to work with the issues presented head on. He helped me deal with extended warranty company that was not willing to pay their fair share for the repair. Service was excellent and loved the dealership treatment of customers. Lunch was provided by a...
Response from the owner Replied: This is so great to hear, Rosanna! Were glad Nigel was able to work head on with the issues presented. We will make sure he sees your kind review and we look forward to serving you again in the future.
Google Review
- October 14, 2020
The service was excellent staff friendly they took care of my wife when she had a technical issue with her vehicle which was resolved. They treated her with the up most excellent service.
Response from the owner Replied: Manny,We appreciate you taking the time to leave us a review. Were glad that our team was able to take care of your wifes technical issues and get her back on the road quickly and safely. Please have her reach out to us if any questions or concerns come up in the future.
Google Review
- October 13, 2020
Had an excellent experience. I had walked in to browse for a car to my liking and ended up walking out with a brand new car. The deal offered was excellent and I left the showroom very satisfied. Thanks to Mr. Zuhair, our sales person whose sincerity in his dealing with us led me to finally make the...
Response from the owner Replied: Qamar,Congratulations on your new Mercedes-Benz! Were glad to know that Mr. Zuhair provided you with such a sincere car-buying experience. We will make sure to let him know that you mentioned him.
Google Review
- October 12, 2020
Everything went smoothly from beginning to end. The advisor was outstanding in getting my service done quickly. Awesome service :-)
Response from the owner Replied: Jam,Were so glad to hear that the service you received was awesome! We look forward to working with you again in the future.
Google Review
- October 12, 2020
Response from the owner Replied: Thank you for choosing Mercedes-Benz of South Orlando, Juan! Your support is much appreciated. See you next time!
Google Review
- October 12, 2020
Response from the owner Replied: Were thrilled to hear that we provided you with a 5-star experience, Renel! Our team will be here for you whenever you need us next.
Google Review
- October 12, 2020
Response from the owner Replied: We appreciate you taking the time to rate your experience at Mercedes-Benz of South Orlando, Naz. If you have any feedback for our team, please do not hesitate to reach out to us or update your review.
Google Review
- October 12, 2020
Response from the owner Replied: Thanks for sharing those photos, Timothy. Were thrilled to hear that Peter took such great care of you and your Maybach. It means so much to hear that your service experience with us topped your experiences elsewhere. We look forward to working with you for years to come!
Google Review
- October 12, 2020
Response from the owner Replied: Miamisyr,We appreciate you taking the time to share your feedback with us. We apologize that you had such trouble getting the caliber of car wash that you were after. We hope that we can better impress you next time. In the meantime, if you have any other questions, concerns, or would simply like to discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you.
Google Review
- October 11, 2020
Response from the owner Replied: Thank you for the positive rating, Jim! Please let us know if there are any Mercedes-Benz sales or service needs that we can assist you with in the future.
Google Review
- October 11, 2020
Response from the owner Replied: Thank you for 5-stars, John! Your support means the world to our team. Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- October 11, 2020
After being at Mercedes for four hours my car was delivered to me without a wash. I went back told the manager he asked me to give him back the keys to ask them to wash it.They did a very lousy job. The rims and inside the car was left dirty.I showed it to the manager he asked me to bring another...
Response from the owner Replied: Miamisyr,We appreciate you taking the time to share your feedback with us. We apologize that you had such trouble getting the caliber of car wash that you were after. We hope that we can better impress you next time. In the meantime, if you have any other questions, concerns, or would simply like to discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you.
Google Review
- October 11, 2020
I brought my maybach to vip for 20k service and Peter took care of me and my car. He also repaired the distronics system which made me very happy. I have been to mercedes dealership from Baltimore to Virginia and now Florida and by far VIP is the best. If nothing else they make you feel safe and...
Response from the owner Replied: Thanks for sharing those photos, Timothy. Were thrilled to hear that Peter took such great care of you and your Maybach. It means so much to hear that your service experience with us topped your experiences elsewhere. We look forward to working with you for years to come!
Google Review
- October 10, 2020
The service is great!
Response from the owner Replied: This is what we love to hear, Camille! Please come back and see us again soon.
Yelp Review
- October 10, 2020
Worse service ever. They NEVER return a call even when you've left messages on voicemail and with the receptionist. They always seem too busy to speak with you and the last excuse I received was "it's lunchtime"!! (It was 2:15pm!) Are you kidding me?? I've had Porsche, BMW, Audi and their neighbors,...
Google Review
- October 10, 2020
(Translated by Google) Today I went to this dealer for help with my car bought 8 days ago and even though it was not here where I bought it, I wanted to. Selling me a new tire because the one on my car was punctured, just as they could not (Translated by Google) Today I went to this dealer for help...
Response from the owner Replied: (Translated by Google) Marisabel, Thank you so much for taking the time to update your review to include information about your recent service experience. We apologize that our Parts Department was unable to assist you with the assistance you were seeking. If you would like to continue speaking with us, please contact Jeff Summers at jsummers@mbso.com. Thank you.(Original)Marisabel, Muchas gracias por tomarse el tiempo en actualizar su resea para incluir informacin sobre su experiencia de servicio reciente. Nos disculpamos de antemano que nuestro Departamento de Partes no pudo ayudarla con la asistencia que estaba buscando. Si desea seguir hablando con nosotros, comunquese con Jeff Summers a jsummers@mbso.com. Gracias.
Google Review
- October 10, 2020
Just got my 6 vehicle from Dominic Ford and Mercedes Benz of South Orlando. Another fantastic experience. Streamlined process and vehicle delivered to me. Could not ask for a better experience. There's a reason I live in St Pete but lease Just got my 6 vehicle from Dominic Ford and Mercedes Benz of...
Response from the owner Replied: John,Were happy to hear that Dominic provided you with another fantastic experience. It means so much that you travel to continue to shop with us year after year. Your kind words are much appreciated and we know that Dominic, Nick, and the rest of our team look forward to working with you for years to come!
Google Review
- October 10, 2020
Excellent costumer serviceI Viktor is an excellent advisor ,My experience with the dealership was great. This is the best car dealer that I have been, I have had several cars, and no dealership is like Mercedes Benz of South Orlando. The Excellent costumer serviceI Viktor is an excellent advisor...
Response from the owner Replied: Thank you again for your kind words, Reynaldo! Were so glad that Viktor, Robert, Chris, and the rest of our team provide you with such great experiences time and time again. See you next time!
Google Review
- October 10, 2020
Extremely happy with the service from Tim Lofton, I recently bought a car and was extremely happy with the deal provided. Tim was extremely clear, thoughtful and understanding. He honored his part of the deal and was able to quickly turn Extremely happy with the service from Tim Lofton, I recently...
Response from the owner Replied: Rohit,We appreciate you taking the time to update your review with us. We are still thankful for your past honest feedback and are happy to know that your recent service experience was so excellent. Please continue to let us know how were doing. We hope to be able to work with you again in the future.
Google Review
- October 10, 2020
We are very dissatisfied with the service and maintenance of our 2020 Mercedes C300 Convertible, the car only has 5000 miles and we return 3 or 4 times to the Dealer, they never have the parts for replacement in stock, they wanted to charge We are very dissatisfied with the service and maintenance...
Response from the owner Replied: Alex,Were sorry to hear that you were dissatisfied with our service prices for your C300. If you would like more information or would like to discuss further, you can contact Jeff Summers at jsummers@mbso.com. Thank you.
Google Review
- October 10, 2020
We just got our third Mercedes. I cant express enough how great this dealership is. What makes it so good is the quality of people they have working there. I have nothing but good experiences buying cars there and getting them serviced. If We just got our third Mercedes. I cant express enough how...
Response from the owner Replied: Thank you so much for taking the time to update your review, Miguel. Were thrilled to hear that Nigel has drastically improved your service experiences with us. We will make sure he sees your kind words about him. Please let us know if there is anything we can assist you with in the future.
Google Review
- October 10, 2020
Bad service , I do have((( emergency issues ))) , and they say No appointment No service even emergency then say no available appointment after 3 days even no car loner till 21 October , what that VIP service u give to ur customers , Bad service , I do have((( emergency issues ))) , and they say...
Response from the owner Replied: Mohammed,Thank you for bringing this to our attention. We apologize that our service department was completely booked when you reached out to us. At your convenience, please reach out to Jeff Summers at jsummers@mbso.com so that we may assist you further. Thank you for your time.