Google+ Review
- February 18, 2019
Great customer service provided Kristine and her team!!! They took my car in on a last minute call and had the issue diagnosed and the car fix next day. Thanks once again for keeping my 05 E320 CDI running like top. Best Regards.
Google+ Review
- February 18, 2019
I've been taking my Mercedes for service there since I bought it two years ago, and even though I didn't buy it from this dealership, they have done a very good job taking care of the various services that my car has needed.
Response from the owner Replied: Thank you for the feedback! We truly appreciate your business. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- February 17, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- February 16, 2019
Excellent service.
Response from the owner Replied: Thank you for the 5-Star rating, and for sharing your experience with our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- February 15, 2019
Viktor always goes above and beyond to make sure we are taken care of. Rest of the team is spot on as well. Great facility, comfortable waiting room, and valet service that will drop you off at work (or bring your car to you). Thank you!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you are enjoying your VIP amenities such as the Complimentary Valet Service. We will be sure to pass on your kinds words to service advisor, Viktor Kazakov. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- February 15, 2019
They are quoted me $3000 for a service where another Mercedes BENZ dealer did the same work for $1100, and Ive noticed every time I go there for service the prices are outrageous compared to what it should be.
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience at our service department. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- February 14, 2019
I went to this dealership last Wednesday for a scheduled inspection of my headlight. After they took it out and inspected it, My service agent came out and told me it will be covered under warranty. The only problem is they didnt have it in stock and it had to be ordered. So of course, he...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience with our service department. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- February 13, 2019
I have never been treated so good by a dealership before. Me and my fiance came in for our new vehicle, it was already ready for me and they even threw in some extras. Make sure you ask for Justin if you want the best sales/service around.
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, Justin Carrion. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- February 13, 2019
Great fast service! Was able to get an appointment right away and my adviser kept me informed throughout the process.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had a great experience with our Service Scheduling Department, and they were able to get your vehicle into service immediately. It is was our pleasure to provide you with attentive and efficient service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- February 13, 2019
Great customer service.
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- February 12, 2019
Nice people and very professional
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- February 12, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- February 12, 2019
I can not express enough the Excellent Customer Service I received. From their patience to the wonderful lunch provided was amazing! I recommend this dealership to anyone in the Central Florida Area!
Response from the owner Replied: Thank you for the 5-Star rating! We are pleased to know you are enjoying your VIP amenities while visiting our dealership. Thank you for your feedback, and it was our pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- February 12, 2019
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Google+ Review
- February 11, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- February 11, 2019
yes we just moved in from fort Myers Florida! we own a 2015 350 ml, we don't know anybody in the area we decided to call Mercedes Benz of Orlando we had some general questions and concerns, and needed a friendly advice. we met with Keith at service dept i got it tell u that was the best thing that...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Orlando area! We are elated that your experience with service advisor, Keith Mooty was exceptional. We strive to provide superb customer service and meet the needs of our customers - who are true VIP's! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- February 11, 2019
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Google+ Review
- February 11, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- February 10, 2019
I think reviews are insipid and do not provide an accurate representation of the businesses. A person's personal mood is all you are actually reading. It is a terrible mistake for business owners (much less other consumers) to take much stock in a flawed process. If owners actually took the time to...
Response from the owner Replied: Thank you for your feedback!
Google+ Review
- February 10, 2019
Worst service. I hate it. Never recommend to any one. Please go to a different dealer
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience at our service department that reflects the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- February 09, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- February 09, 2019
Loved it.
Google+ Review
- February 08, 2019
Kimberly Lantigua In-parts always make every experience at Mercedes Benz of South Orlando great! She remembers her customers and asks how you are doing each and every visit. I appreciate her going above and beyond for her customers. She deserves way more than a review! Shes the best!
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind words with Kimberly in the Parts Department. She continues to exemplify the true meaning of customer service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- February 07, 2019
We have purchased a new 2016 S550 and a 2017 GLS63 AMG from this dealership. The service department has been a complete train wreck. The GLS63 AMG is my wifes car that she drives the kids back and forth to school, which is 12 miles round trip and errands. At 22,000 miles we have already had to have...
Response from the owner Replied: Please know your feedback is important to our dealership. Thank you for taking the time to submit a review. Your concerns have been forwarded to General Manager, Dominic Ford so he can follow up with our Service Department. Our records indicate your vehicle was returned on February 7, 2019, and Dominic Ford would like to know if the vehicle's issues have been resolved. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- February 07, 2019
Came here twice to ready to purchase a c class and they are so rude and unprofessional. They keep trying to sell you a different car.
Response from the owner Replied: Thank you for your feedback. We would like to deeply apologize for your experience with our sales department. We strive for truly exceptional service, and this is not the experience we aim for. Your concerns have been forwarded to our General Sales Manager, Clarence Horne. He would like the opportunity to speak with you regarding your experience, and work towards resolving these issues. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- February 07, 2019
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Google+ Review
- February 06, 2019
Response from the owner Replied:
Google+ Review
- February 06, 2019
I took my car in for service. I had issues with the check engine light and sunroof. I made an appointment and thought I'd wait a few hours and drive back home with everything fixed. My service advisor Kristy, told me that there was a little more involved than just swapping out a few parts. the bad...
Response from the owner Replied: Thank you for the 5-Star rating! That's excellent news that our service department was able to help get you back on the road. We are thrilled you had a great experience while visiting our dealership. The next time you're in the area, please let our Mercedes-Benz of South Orlando team know how we can assist you. Safe travels!
Google+ Review
- February 06, 2019
I got served breakfast and lunch with the kids while waiting. Turkey burgers and salads.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you enjoyed the VIP amenities here at the dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- February 06, 2019
I will never buy a Mercedes without My salesperson Sal and The Millennia Dealership. This is my 5th Mercedes. This dealership really knows what customer service means. Everyone there is committed to excellence, which plays a big role for me. Thank You Sal, love love my new C300 , and He did the...
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations on your 5th vehicle, and thank you for your continued patronage. You are a true VIP! We are thrilled you and salesman, Sal Labarbera have developed such a loyal and trusting relationship. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- February 05, 2019
Good cars
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Google+ Review
- February 05, 2019
Kimberly in parts department is amazing! Great service keep up the good work.
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind words with Kimberly in the Parts Department. We are thrilled she was able to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- February 05, 2019
Good cars
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Yelp Review
- February 05, 2019
From my service adviser (Fernando), to my sales associate (Sal) to Finance Director (Nancy), I never knew what a great experience the lease or purchase of a new car could be...If you've ever considered leasing or purchasing a Mercedes Benz, if you're in the Orlando area, do not go anywhere else but...
Google+ Review
- February 04, 2019
Incredibly poor at following policys and procedures that have resulted in many major inconvenience. I will never recommend this dealership to anyone, I seriously would hate for anyone to go through the same issues they have put me through,Save yourself the headache and go to the other Orlando...
Response from the owner Replied: Thank you for your feedback. We would like to deeply apologize for your experience at our dealership. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience, and work towards resolving these issues. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- February 04, 2019
Kristine is awesome and one of the best service advisors I've gotten. Very attentive, caring, and informative. The only reason I gave it a 5.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service. We are thrilled you had such a great experience with service advisor, Kristine Nightingale. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- February 02, 2019
Response from the owner Replied: Thank you for rating our dealership! We truly value your feedback.
Google+ Review
- February 02, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- February 01, 2019
Eric Williams and his team performed an excellent job on my 2018 S-450 Sedan. From the moment I arrived at the dealership the reception was corteous, fast, on time with great attention to detail. The car was delivered on time and in perfect operating condition.
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! We will share your kind words with service advisor, Eric Williams. It was his pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 31, 2019
The personal who attended me was great and kind, the place very clean and organize and the service was completely excellent.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 31, 2019
MBSO made my experience of purchasing my car an amazing one. From Hector going above and beyond to get our deal approved, to the Finance Director- Nancy working her magic. They truly provided us with exepctional customer service. Looking forward to my future purchases with MBSO! Highly recommend...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, Hector Perez. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- January 31, 2019
The personal who attended me was great and kind, the place very clean and organize and the service was completely excellent.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 31, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 31, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 31, 2019
Mercedes benz of south Orlando, A class service, love it love it.
Response from the owner Replied: Thank you for the 5-Star rating! We strive to provide truly exceptional service, and are elated that you received phenomenal service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 30, 2019
Impressive Mercedes Benz dealership and staff
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our dealership. Thank you for the feedback and please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 30, 2019
Service is excellent... and on time! I made an appointment, MBSO was on time and folks are extremely friendly. Thank you for valuing my time!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. We strive to efficiently complete your service in a timely manner. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 29, 2019
i took my vehicle to be fix the first time and i was told will cost me almost $800 to get it back on the the road . after i got fix it took me 3 weeks to go back there again for the same problem . and i was told after 3 days in the service that will cost be an other 00 to fix it .when i asked why...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Director, Glenn Sharp. He would like the opportunity to speak with you regarding your experience at our service department. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- January 29, 2019
The service advisors and management here are pure criminals, i brought my 2007 GL 450 for Conductor plate programming, they locked my car now wont start, they called me and basically told me come pick up the car as is without it starting or will send it to storage. Lawsuit coming their way!.
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience with our service department. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- January 29, 2019
MBSO made my experience of purchasing my car an amazing one. From Hector going above and beyond to get our deal approved, to the Finance Director- Nancy working her magic. They truly provided us with exepctional customer service. Looking forward to my future purchases with MBSO! Highly recommend...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, Hector Perez. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- January 29, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 29, 2019
Left by Steven P.
great service and great atmosphere the staff are very polite and the dealership is first class it makes you feel like a Mercedes owner
Response from the owner Replied: Thank you for the 5-Star rating, and for visiting our dealership. It was our pleasure to provide you with exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 29, 2019
I Love this dealership!!! Glenn, the Service Director, really makes a difference.
Response from the owner Replied: Thank you for the perfect rating, Bryan. We really do appreciate it!Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 29, 2019
My experience was beyond belief. Absolutely amazing
Response from the owner Replied: Thank you for the 5-Star rating! We are truly grateful for the wonderful review regarding your experience at our dealership. Providing truly exceptional service is our priority! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 28, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 28, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 28, 2019
I was very pleased with my experience at Mercedes-Benz of South Orlando! Mark Foster was outstanding and I will ask for him next time. Thanks to everyone I came in touch with.
Response from the owner Replied: Thank you so much for the perfect rating, Carylene! We couldn't be happier to know that you enjoyed your experience here at our dealership. Please let us know if we can do anything else for you.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- January 28, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 26, 2019
Expert service, caters to customers.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 25, 2019
Left by Steven P.
great service and great atmosphere
Google+ Review
- January 25, 2019
TODAY, IVE BEEN THERE TO PURCHASE OEM RADIATOR RESERVOIR FOR MY CLS AND THE PARTS DEPARTMENT FRESH COUNTER GIRL WAS SO UNPROFESSIONAL AND HAD A EXTREMELY WEIRD ATTITUDE! NOT ONLY SHES GIVING ME EXACT ITEM IN DOUBLE PRICED WE HAD TO DEAL WITH HER FAVORISH SERVICING! DONT BOTHER GOING THERE AND NOT TO...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to the Parts Department Director, Chris Moreo. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- January 24, 2019
I have had nothing but the BEST experience at this dealership since purchasing my new car!!!
Response from the owner Replied: Our customers are true VIPs! Thank you for the 5-Star rating and for your valuable feedback. Please let our Mercedes-Benz of South Orlando team know how to assist you in the future.
Google+ Review
- January 24, 2019
Service appointment was truly a VIP experience. From greeting at arrival to the careful detail and explanation provided by Aaron, my service manager, I was made to feel unhurried and had all of my questions answered with careful explanations of available options for maintenance packages. Little...
Response from the owner Replied: Thank you for the 5-Star rating! We truly appreciate and value your feedback. It was our pleasure to provide you with truly exceptional service while you were visiting our service department, and your kind words will be shared with service advisor, Aaron Vogel. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 23, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 22, 2019
Fast, careful and highly professional service. Congrats
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback and appreciate your wonderful review of your experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 22, 2019
Knowledgeable team lead by Robert Coleman. well done sales process. Will recommend to a family or a friend.
Response from the owner Replied: Congratulations and welcome to the Mercedes-Benz of South Orlando family! Thank you for the 5-Star rating. We value your feedback and are truly thrilled you had such an excellent experience with Service Director, Robert Coleman. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- January 22, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 20, 2019
Stepped in and i had to go to greet the greeter. I walked the showroom in 4 minutes. There are less than 10 cars in the showroom, in a Mercedes Benz showroom. Spent 6 minutes in front of the c-300 model, opening the doors, sitting in car, setting the seat, walking around the card, opening the trunk...
Response from the owner Replied: Thank you for your feedback. We would like to deeply apologize for your experience with our sales department. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience, and work towards resolving these issues. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- January 20, 2019
I have had nothing but the BEST experience at this dealership since purchasing my new car!!!
Response from the owner Replied: Our customers are true VIPs! Thank you for the 5-Star rating and for your valuable feedback. Please let our Mercedes-Benz of South Orlando team know how to assist you in the future.
Google+ Review
- January 20, 2019
Typical Mercedes Benz dealership. Nothing outstanding.
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- January 19, 2019
Victor K and Dominic F went out of there way to make my service visit exceptional. I was treated like a VIP. Victor was professional and communicated with me throughout the whole process. I highly recommend MBOSO!Erik
Response from the owner Replied: Our customers are true VIPs! We are thrilled you received truly exceptional service at our service department. We will be sure to pass on your kinds words to service advisor, Viktor Kazakov, and General Manager, Dominic Ford. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 19, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 18, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 18, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 17, 2019
Excellent service from Earl and the service time.. good communication and dealt with at speed and courteously , thank you
Response from the owner Replied: Thank you for the 5-Star rating! This is exactly what we strive for. We are thrilled you had such an excellent experience with Earl Koffler and his service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 17, 2019
I always have a great experience whenever I have a need for anything thanks to my Service Advisor, Paul Jones, he is the ultimate professional and always handles all my issues quickly!
Response from the owner Replied: Thank you for the 5-Star rating! We are extremely elated that service advisor, Paul Jones and service department have continuously provided you with consistent, efficient, and reliable service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 17, 2019
Kimberly is perfect employee she does wonderful job at this part very nice happy girl thank you
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind words with Kimberly and the Parts Department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 17, 2019
Quick efficient, friendly service
Response from the owner Replied: Thank you for the 5-Star rating, and for sharing your experience with our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 17, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 17, 2019
I spoke to the service manager on my most recent visit and it seems like I was just a nuisance and he didnt want to give me any time at all. I go to a Mercedes Benz dealership to have great service but its seems like this particular manager doesnt believe the same. Thank you glen for changing my...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience with our service department. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- January 17, 2019
I always have a great experience whenever I have a need for anything thanks to my Service Advisor, Paul Jones, he is the ultimate professional and always handles all my issues quickly!
Response from the owner Replied: Thank you for the 5-Star rating! We are extremely elated that service advisor, Paul Jones and service department have continuously provided you with consistent, efficient, and reliable service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 15, 2019
The parts department did awesome job on finding the parts I needed for my car thank you Kimberly From parts department and also Eric Williams from service you guys did an awesome job helping me and make me feel like part of the Mercedes family you guys treated me like a real VIP.
Response from the owner Replied: Thank you for the 5-Star rating! We truly appreciate your feedback. We strive to provide truly exceptional service, and are thrilled the Parts and Service Departments were able to exceed your expectations. You are indeed a VIP and a part of the Mercedes-Benz of South Orlando family. Please let our team know how we can assist you in the future.
Google+ Review
- January 15, 2019
Excellent service from Earl and the service time.. good communication and dealt with at speed and courteously , thank you
Response from the owner Replied: Thank you for the 5-Star rating! This is exactly what we strive for. We are thrilled you had such an excellent experience with Earl Koffler and his service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 14, 2019
Was in and out very quickly. Easy to find also.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had a quick and efficient visit at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 14, 2019
My first time going to Mercedes in a few years last week I havent had the money recently but I saved up to try and get some things fixed. My service advisor was very friendly but I asked to speak to Glen the manager and after a long time waiting glen came out and completely changed the way I...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience with our service department. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- January 14, 2019
Kimberly is perfect employee she does wonderful job at this part very nice happy girl thank you
Response from the owner Replied: Thank you for the 5-Star rating! We will be sure to share your kind words with Kimberly and the Parts Department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 14, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 13, 2019
I usually hate going to Car dealerships, Because of the on going haggling and pressure to purchase, but this time I experienced something a little different I had a great time looking for my dream car, I was able to test drive multiple cars with out any issues. And I must send a big thank you to...
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, Tim Lofton. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Cheers to finding your dream car!
Yelp Review
- January 13, 2019
I am very disappointed with the services every time I've been to this location its been a inconvenience for me they have never tried to accommodate my needs I have given many chances and I am running out of patience
Google+ Review
- January 12, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 12, 2019
Good
Response from the owner Replied: Thank you for the 5-Star rating! We are delighted you had such a great experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 11, 2019
very nice people that tried you like a king when you visit the dealer, thanks to the salesman Pablo melendez that he treat me with courtesy and help me on everything on my csr.
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! We are elated salesman, Pablo Melendez provided you with truly exceptional service and addressed all of your needs. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 11, 2019
All staff are courteous, efficient, and very Professional!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service. We are thrilled you had such a great experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 10, 2019
TODAY I BEEN THERE TO PURCHASE OEM RADIATOR RESERVOIR FOR MY CLS AND THE PARTS DEPARTMENT FRESH COUNTER GIRL WAS SO UNPROFESSIONAL AND EXTREMELY WEIRD ATTITUDE! NOT ONLY SHES GIVING ME EXACT ITEM IN DOUBLE PRICED WE HAD TO DEAL WITH HER FAVORISH SERVICING! DONT BOTHER GOING THERE AND NOT TO MENTION...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to the Parts Department Director, Chris Moreo. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- January 09, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 09, 2019
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- January 07, 2019
My service Adviser Earl was awesome. In general all staff was awesome even the chef at the VIP lounge
Response from the owner Replied: Thank you for the 5-Star rating! We are truly please you enjoyed your experience with service advisor Earl and our service department. Please continue to enjoy your VIP Program perks such as the complimentary Airport Shuttle, and delightful bites from our chef.
Google+ Review
- January 07, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 06, 2019
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 2-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- January 05, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 05, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 05, 2019
Thanks to all of you who made my visit so enjoyable. I was traveling and developed a problem. You not only fixed it and had me on the road but took care of me in the process. Thank you
Response from the owner Replied: Thank you for the 5-Star rating! That's excellent news that our service department was able to help get you back on the road. We are thrilled you had a great experience while visiting our dealership. The next time you're in the area, please let our Mercedes-Benz of South Orlando team know how we can assist you. Safe travels!
Google+ Review
- January 04, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 04, 2019
great and amazing customer service
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- January 03, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- January 01, 2019
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- December 31, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- December 30, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- December 29, 2018
I had a wonderful experience at Mercedes-Benz of South Orlando (Millenia)!. I came in to service my vehicle and I was greeted right away. I was also interested in looking at a new vehicle and Corey T took great care of me and my family. Although I decided not to purchase that day, I definitely plan...
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! We are elated to hear you received truly exceptional service with both our sales and service departments. Our VIP Program is unlike any other. The VIP Program includes perks such as the complimentary Airport Shuttle, complimentary Mobile Car Wash, and discounts with local vendors. Please let salesman Corey Toombs or any member of our Mercedes-Benz of South Orlando team know how they can assist you in the future.
Google+ Review
- December 29, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- December 28, 2018
need new place
Response from the owner Replied: Thank you for your review! We truly value your feedback, as it is our goal to provide truly exceptional service. We have exciting news to share! We have plans in effect to build a larger dealership to accommodate the needs of our customers and the rapid growth in services. More updates to come. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- December 27, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- December 27, 2018
Google+ Review
- December 27, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- December 27, 2018
Turning Orlando in a different direction. VIP service is amazing! Unlimited car wash is till 8 PM is fantastic! And they take car of my car when I'm traveling having a place to park and providing a shuttle to the airport. All personnel are very polite. I was thinking to purchase a second Porsche but...
Response from the owner Replied: Thank you for the 5-Star rating! We cannot thank you enough for this wonderful review of your experience with the VIP Program. We truly value your feedback, as it is our goal to provide truly exceptional service. Please continue to enjoy the VIP Program perks such as the complimentary airport shuttle, exclusive discounts with local vendors, and delightful bites prepared by our chef at the dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- December 27, 2018
Excellent team work! the best Sales person ever.. Ivan Delgado!! And QA Kauia.. Thanks for the great service.!
Response from the owner Replied: Congratulations and welcome to the Mercedes-Benz of South Orlando family! Thank you for the 5-Star rating. We value your feedback and are truly thrilled you had such an excellent experience with salesman, Ivan Delgado and our sales department. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- December 27, 2018
vehicle being worked on. professional and courteous
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding your experience at our service department. Thank you for your kind remarks, and please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- December 27, 2018
Great Team and service
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- December 26, 2018
I have always had a positive experience in all areas of mercedes service.
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- December 25, 2018
We brought our car in without an appointment( needed my battery replaced). Even though they were very busy we were worked in and only had to wait an hour for the technicians to install our battery. Our service advisor's name was Earl Koffler. He was very helpful and texted us to keep us updated...
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service. We will be sure to share your kind words with service advisor, Earl Koffler and the service department. Welcome to Orlando, and please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- December 23, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- December 22, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- December 20, 2018
Best service and pricing of a Mercedes Benz, will buy my next car there.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future. We look forward to putting you into new Mercedes-Benz!
Google+ Review
- December 20, 2018
We went in for an oil change for our 2014 C300. It was a total shock to us when the Service Advisor said it would cost over $300.00. You can imagine our dismay! We just moved to Florida from Tennessee. We were paying $85.00 for the same service. The Service Advisor had told us that the reason for...
Response from the owner Replied: Thank you for taking the time to rate and review your experience at our service department. We truly value your feedback. The price quoted was the annual service for your Mercedes-Benz, not just an oil change. This price includes all necessary inspections, replacing all recommended fluids and filters, and also resetting the service indicator. We are competitively priced in the market for factory services. We guarantee that your vehicle had the factory recommended service performed by factory trained and certified technicians, to kept the vehicle maintained the way the factory suggests. Should you have any further concerns, please feel free to contact Service Director, Glenn Sharp at (407)367-2700, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- December 19, 2018
My favorite place
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- December 19, 2018
My service Adviser Earl was awesome. In general all staff was awesome even the chef at the VIP lounge
Response from the owner Replied: Thank you for the 5-Star rating! We are truly please you enjoyed your experience with service advisor Earl and our service department. Please continue to enjoy your VIP Program perks such as the complimentary Airport Shuttle, and delightful bites from our chef.
Google+ Review
- December 18, 2018
Keith Mooty and his team did an amazing job.
Response from the owner Replied: Thank you for the 5-Star rating! We're so pleased to hear you enjoyed your visit with service advisor Keith Mooty and our service department. We will be sure to share your kind words with Keith. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- December 17, 2018
We have a amazing experience, like a dream come true. Very professional and kind people work there. My sales person Pablo so friendly, profesional and have the best deal for us, he did an excellent job. We are so happy with our new Mercedes Benz 2019. So in love . You guys did a great job. Thank...
Response from the owner Replied: Congratulations and welcome to the Mercedes-Benz of South Orlando family! Thank you for the 5-Star rating. We value your feedback and are truly thrilled you had such an excellent experience with Pablo and our sales department. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- December 17, 2018
Mercedes-Benz of South Orlando always deliver excellent and very professional service, not only when you need a new car but when you take your car for service. My advisor James Edwards was courteous and professional as I was waiting for my car to be service and when they couldn't finish the service...
Response from the owner Replied: Thank you for the 5-Star rating! We cannot thank you enough for this wonderful review of your experience with our service department. We truly value your feedback, as it is our goal to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- December 16, 2018
Thank you Tony for making our experience at Mercenaries-Benz of south Orlando great one! Tony is always so helpful and professional. We really appreciate the outstanding first class service we get when we work with him.
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! We will share your kind words with service advisor Tony DiGregorio. It was his pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- December 14, 2018
Response from the owner Replied: Obrigado pela classificao de 5 estrelas! Ns realmente valorizamos a sua opinio. Estamos entusiasmados por voc ter tido uma tima experincia com nosso departamento de servios. Por favor, deixe nossa equipe Mercedes-Benz de South Orlando saber como podemos ajud-lo no futuro.
Google+ Review
- December 14, 2018
We saw a metris van on the south orlando mercedes benz web site ,so we made a appointment and went to see the van. The salesman did his job and we made a deal. When it went to the manager he came back and said the price was wrong and our deal was off. Bait and Switch!!!!!! It is still on the web...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience with our sales department. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- December 13, 2018
Left by Lori B.
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- December 11, 2018
great service and very kind
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- December 09, 2018
Fantastic and Very Very Satisfied. I was getting extremely tired of other manufactures/dealers and having to be on the receiving end of the challenges they unsuccessfully face with Luxury at scale. Not here. They do not play around, they are respectful, professional, knowledgeable and courteous....
Response from the owner Replied: Thank you for the 5-Star rating! We cannot thank you enough for taking the time to review your experience at our dealership. Please know your feedback is important, as it is our goal to provide truly exceptional service. We are happy to have you a part of the Mercedes-Benz of South Orlando family. Please let our team know how we can assist you in the future.
Google+ Review
- December 07, 2018
John made my experience here great! Everything went quickly and was so easy. I would definitely recommend this dealership!
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, John Sulano. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- December 07, 2018
I searched for my first luxury car and I found it. The dealership greeted me pleasantly and professionally. I'm happy that I have become family.
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with our dealership. We truly value your opinion. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- December 07, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- December 07, 2018
Excellent service provided by Jose Pablo Melendez.Picked us up from the airport, before his work shift started.This is what I call it in my book "beyond the call of duty"Although we are previous Mercedez Benz owners, he treatedwith courtesy, and was knowledgable in all areas in the newBenz. Great...
Response from the owner Replied: Thank you for the 5-Star rating! Salesman, Pablo Melendez is a valuable member of our team and is a true example of dedication and commitment to our customers. We are thrilled he was able to provide you with truly exceptional service, and treat you like a true VIP. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- December 07, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- December 07, 2018
Always purchase parts here,and I depends whom you get at the parts counter
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Parts Department Manager, Chris Moreo. He would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- December 06, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- December 05, 2018
I searched for my first luxury car and I found it. The dealership greeted me pleasantly and professionally. I'm happy that I have become family.
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with our dealership. We truly value your opinion. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- December 04, 2018
My first experience with this dealership. I took my vehicle in with electrical issues. I waited for about 3hours. The advisor told me they could not determine the issue before they closed that evening. I agreed to bring it back the next day. I returned the vehicle to them about 9am. I called about...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- December 04, 2018
John made my experience here great! Everything went quickly and was so easy. I would definitely recommend this dealership!
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations, and welcome to the Mercedes-Benz of South Orlando family. We are thrilled you had such a great experience with salesman, John Sulano. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- December 04, 2018
Great selections and friendly staff.
Response from the owner Replied: Thank you for the 5-Star rating! We are delighted you had such a great experience at our dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- December 03, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- December 03, 2018
Our service representative Nicholas has been awesome! Hes been very helpful, and really has addressed all of our concerns. This was our first time owning a Mercedes, so it was truly interesting to see how much greener the grass really is on the other side. Hes been very upfront and honest, I never...
Response from the owner Replied: Thank you for the 5-Star rating! It was truly our pleasure to provide you with truly exceptional service during your visit at our service department. We will be sure to share your kind words with service advisor, Nicholas Baxter. We value your feedback, and cannot thank you enough for this review. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- December 02, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- December 02, 2018
Jhon was amazing ! Got me into a brand new CLA and I love it !
Response from the owner Replied: Congratulations! Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with Finance Manager, Jhon Montoya. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- December 02, 2018
Thank you Dominic For helping me. I appreciate it. You did great job and you have customer for life. I shop this dealership for years and years and they always stand for their customers and deliver what they promise Thank again.
Response from the owner Replied: Thank you for taking the time to review your experience at our dealership. We will strive to resolve your concerns through your continuous conversations with General Manager, Dominic Ford.
Google+ Review
- December 02, 2018
Terrible experience from start to finish. The service department lied straight to my face, tried to over charge me, damaged my vehicle and lost parts off my car. Ive been waiting for a response since they ordered the lost pieces but now theyre just ignoring me. I would expect this service from pep...
Response from the owner Replied: Please know that your feedback is extremely important to our dealership. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you directly to address your concerns that reflect the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- November 30, 2018
I was very impressed with the service and attentiveness to my car. I will continue to have my cars serviced there.
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, as it is our goal to provide truly exceptional service. We are thrilled to have provided you with service that exceeded your expectations, and earn your future business. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- November 30, 2018
I purchased my first car here at 22 years old. And I just recently came to upgrade! I wouldnt shop anywhere else for a car. This place always exceeds my expectations! Hector and the sales team made me feel so comfortable with the buying process..I am a single young female and buying a car can be...
Response from the owner Replied: Thank you so much for giving us a perfect star rating, Lauren! Were glad that you had a positive experience at our dealership. Don't hesitate to reach out to us if you have any other automotive needs.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- November 30, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. He can be reached at (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Yelp Review
- November 30, 2018
do not buy cpo! it is a joke! they do not stand behind it their cpo and weasel out of any and all issues you bring to thei attention after you purchase it! paint warranty is a joke too! do not fall to their bs and promises. charge me hundreds of dollars for a paint warranty which when i took it in...
Google+ Review
- November 29, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- November 29, 2018
I have been a customer of MBSO for almost 5 years and they really go above and beyond. Keith M. is a true professional, honest and extremely knowledgeable about every side aspect of my car. The best or nothing!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, and will share your kind words with service advisor Keith Mooty. We cannot thank you enough for being such a loyal customer. Please let out our Mercedes-Benz of South Orlando team know how we can assist you in the future. You are a true VIP!
Google+ Review
- November 29, 2018
Two vehicle puchases and very easy process.
Response from the owner Replied: Welcome to the Mercedes-Benz of South Orlando family! We are thrilled you found the process of purchasing your vehicles a smooth process. We would appreciate the opportunity to speak with you regarding the 3-Star rating, as it is our goal to provide truly exceptional service. How can we improve to earn 5-Stars in future? Please feel free to contact General Manager, Dominic Ford to express your concerns, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- November 28, 2018
always a pleasure to have my vehicle serviced there. And the staff is great
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- November 27, 2018
Salesman and Financial Manager were extremely helpful in making sure we were taken care of. They were courteous and professional.
Response from the owner Replied: We cannot thank you enough for your feedback, and for the 5-Star rating! We truly value your business. It was our pleasure to provide you with truly exceptional service during your visit to the dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- November 25, 2018
The wait is just too long. Breakfast is great while I wait.
Response from the owner Replied: Please know that your feedback is important to us, as it is our goal to provide truly exceptional service. Your concerns have been forwarded to Service Manager, Fernando Malta. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- November 24, 2018
Bought a brand new 2019 g550. Pointed out some concerns with the paint prior to taking delivery. Was assured that the vehicle would be taken care of with no paint work necessary (I would not have taken delivery of the vehicle if i was made aware it needed to be painted). Get jerked around for over a...
Cars.com Review
- November 24, 2018
Bought a brand new 2019 g550. Pointed out some concerns with the paint prior to taking delivery. Was assured that the vehicle would be taken care of with no paint work necessary (I would not have taken delivery of the vehicle if i was made aware it needed to be painted). Get jerked around for over a...
Google+ Review
- November 24, 2018
very very good services
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Yelp Review
- November 24, 2018
Bought a brand new 2019 g550. Pointed out some concerns with the paint prior to taking delivery. Was assured that the vehicle would be taken care of with no paint work necessary (I would not have taken delivery of the vehicle if i was made aware it needed to be painted). Get jerked around for over a...
Google+ Review
- November 23, 2018
I had a great experience when I bought my mercedes benz GLA 250. Thank you John Sulano for the great service!
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, John Sulano. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- November 21, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- November 21, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- November 20, 2018
The young gentleman at the parts counter was super friendly and very informative on how quick parts would come in. Unfortunately we were passing thru so we didn't get anything we needed and their inventory. But they do mark things up quite a bit. A filter at other locations that is $16 they charge...
Response from the owner Replied: Thank you for taking the time to review your experience at our Parts Department. We truly value your feedback, as it is our way to continue to provide truly exceptional service. There is not an extra charge for VIP. Every customer that purchases a vehicle from our dealership is automatically enrolled into our VIP Program. Once again, thank you for the feedback.
Google+ Review
- November 18, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- November 17, 2018
They really go above and beyond at this dealership taking care of you and making things right. I didn't purchase my current Mercedes from MBSO, but have had warranty work done here and they are top notch! If I was in the market for a new Mercedes I would buy from MBSO in a heartbeat! Keep up the...
Response from the owner Replied: Thank you for the 5-Star rating, and for taking the time to share your experience at our service department. It was truly our pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- November 17, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- November 15, 2018
Mercedes Benz of South Orlando is Top Notch Bought the car from out of state and the process was smooth and easy Corey kept me up to date every step of the way
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our sales team and the delivery of your new vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- November 15, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- November 15, 2018
none
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- November 13, 2018
Always a great pleasure here. Sorry to see service advisors Chris Overmeyer to leave, but family is always first ..
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, and it was our pleasure to provide you with exceptional service. We will truly miss service advisor Chris Overmeyer, but wish him well in his future endeavors. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- November 13, 2018
Major improvement from last visit. This time i was kept informed of how long service on my vehicle will take place, service rep sent me multiple text and approached me in person to let me know the status, and, at the end ask me to make sure everything was fine before I went home.
Response from the owner Replied: Thank you for taking the time to review your experience at our dealership. We truly value your feedback, and are elated to hear that we have improved in areas that were once a concern from your previous service visits. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- November 11, 2018
Staff was polite and professional..
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding your experience at our dealership. Thank you for your kind remarks, and please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- November 10, 2018
Response from the owner Replied: Thank you for taking the time to review your experience at our dealership. We will strive to resolve your concerns through your continuous conversations with General Manager, Dominic Ford.
Google+ Review
- November 10, 2018
Waste of 40 min driving here. I have a e400 under warranty and was told they only do complimentary washes on vehicles purchased there. I never have issues getting complimentary washes at Mercedes at Maitland. If this is a new policy they should mention thats on the phone when I called prior to...
Response from the owner Replied: We would like to extend our most sincere apologies regarding your recent experience in our service department. Unfortunately, it is not possible to commit to wash the vehicles of every Mercedes-Benz owner in the greater Orlando area. Since we are privately-owned, we concentrate our efforts to washing the vehicles of customers that are being serviced, and customers who purchased from our dealership. Thank you for your feedback as we are always striving to provide truly exceptional service.
Google+ Review
- November 09, 2018
Thiss by far the worst of worst service department dealership in all Florida I been loyal customers for years and years and I bought a lot of cars from them Now I have mercedes benz S 65 V12 2017 convertible with leaking top been replaced because they screw it last year and shrinking dashboard...
Response from the owner Replied: Thank you for taking the time to review your experience at our dealership. We will strive to resolve your concerns through your continuous conversations with General Manager, Dominic Ford.
Google+ Review
- November 09, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- November 08, 2018
Left by Linda W.
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- November 07, 2018
thank you to Tony in service and Fernando (service Mananger). you truly helped my family in a time of crisis. I will see you guys soon with the C Class. Thank you again. world class. the best or nothing for sure.
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to assist you during your time of need, and provide you with truly exceptional service. Thank you for taking the time to rate our dealership. We truly value your feedback.
Google+ Review
- November 07, 2018
Professional and welcoming staff, warm and inviting ambiance, excellent service from the front desk and sales staff.
Response from the owner Replied: Thank you for the 5-Star rating, and for taking the time to rate your experience at our dealership. We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- November 06, 2018
Response from the owner Replied: Thank you for taking the time to rate your experience at our dealership. We truly value your feedback.
Google+ Review
- November 05, 2018
My husband always drives I benz mercedes and the car was clean thanks
Response from the owner Replied: Thank you for the 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- November 05, 2018
My experience at Mercedes-Benz of South Orlando has never been anything but above par. This goes for customer service from sales to the service department. I buy a Mercedes not just for vehicle but the absolute best service. No matter where I live, I will always by my car for this dealer.
Response from the owner Replied: We cannot thank you enough for your feedback, and for the 5-Star rating! We truly value your business. It was our pleasure to provide you with truly exceptional service during your visit to the dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- November 05, 2018
Excilent service. Came after 9 and a salesman. help me find my car. Series was done in a timely manner. This is my 5th Benz from mr Jacuzzi
Response from the owner Replied: Thank you for the 5-Star rating! Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- November 03, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- November 02, 2018
Earl provided outstanding service! I am very pleased with the work they did, my car is running smooth again!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding your experience with our service department. We will be sure to share your kinds words with service advisor Earl Koffler. It was his pleasure to get you back on the road, running smoothly again. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- November 02, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- October 31, 2018
The service is good, the food is good, and the staff very nice
Response from the owner Replied: Thank you for the 5-Star rating! We strive to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 31, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- October 30, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- October 30, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- October 29, 2018
I been here a few times for vehicle maintenance and the customer service is fantastic. The service advisor, Mr. Edwards, is very professional and diligent with his job and go the extra mile to help. Overall a good experience.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service. We will be sure to share your kind words with James Edwards and the service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 27, 2018
I was very pleased with every aspect of the service I received on 10/25/18. I took my E350 for a rear tire replacement while visiting Orlando. I was acknowledged promptly upon arrival and Nicholas, my service Rep, explained my options. He was professional and knowledgeable plus keeping me informed...
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service department. We will be sure to share your kind words with service advisor Nick Baxter. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 27, 2018
Mercedes - Benz of South Orlando is the place to go to if you are looking for superior customer service. The sales staff is supported by a dynamic managerial staff that will go out of their way to make a deal happen. When you do go there, find out about their VIP Elite plan. You will be amazed!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback.
Google+ Review
- October 27, 2018
thank you to Tony in service and Fernando (service Mananger). you truly helped my family in a time of crisis. I will see you guys soon with the C Class. Thank you again. world class. the best or nothing for sure.
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to assist you during your time of need, and provide you with truly exceptional service. Thank you for taking the time to rate our dealership. We truly value your feedback.
Google+ Review
- October 26, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- October 25, 2018
Pretty Great, they do need to step up their customer food and amenities options. Pool table and pretzels arent cutting it.
Response from the owner Replied: Thank you for your feedback regarding your experience with our dealership. Please feel free to stop by the dealership Monday through Saturday, 7:30am - 2:00pm, to enjoy tasty creations by our chef. We look forward to serving you!
Google+ Review
- October 25, 2018
It was a great experience to me to be at the Mercedes Benz dealership in Sourh Orlando. The care provided during the selection, the financing dicsussion, the details, and so on make me say that buying a Mercedes Benz in South Orlando should be everybody's dream.
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- October 24, 2018
RJ Was amazing!!!!
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience RJ and the finance department. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- October 24, 2018
Took my vehicles in for maintenance last week and Mr. Jones the service manager as usual went above and beyond. He kept me informed of the process during my scheduled appointments and discussed all my concerns. I got my vehicles back on the day they were promised. Although there is another...
Response from the owner Replied: Thank you for the 5-Star rating! Please know that your feedback is important, as it is our goal to provide truly exceptional service. We value your business, and we will be sure to express your kinds words to Paul Jones and the service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 24, 2018
I was privileged to be able to do some work on there business and if buying a luxury vehicle is half as pleasant as working with them, then you are in for an awesome experiance. These folks are what you would expect from a world class auto company.
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- October 23, 2018
Awesome customer service. Whether it is car buying or maintaining your vehicle, they make the process easy and painless.
Response from the owner Replied: Thank you for the 5-Star rating, and for your valuable feedback regarding our sales and service department. It is our goal to provide truly exceptional service, and are thrilled to have provided you with exemplary service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 22, 2018
Bought a car From Pablo at Mercedes Benz of South Orlando He Really made us feel right at home he searched for a couple of days for the perfect car!! We are so Happy with our purchase .Thanks Pablo :)
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback and are truly thrilled you had such an excellent experience with Pablo and our sales department. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- October 22, 2018
I was very pleased that I was able to bring my car in for service without an appointment and Victor Kazakov, Assistant Service Manager, was introduced to me and quickly resolved and scheduled service to my vehicle. My vehicle needed a new battery and this service along with the 27 Point Inspection...
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. We are thrilled you had such a great experience with our Express Service team. Please feel free to contact our Mercedes-Benz of South Orlando service department if you would like to know more about the Express Service options available.
Google+ Review
- October 21, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our General Manager, Dominic Ford. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2700, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- October 19, 2018
Good service in timely manner as scheduled.
Response from the owner Replied: Thank you for the 4-star rating, Tom. We really appreciate it and please feel free to let us know if you have any feedback you would like to share.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- October 19, 2018
Keith M. is a true professional and my preferred service manager. Trust is important. The waiting area is comfortable and they go out of their way to show customers that they are important.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, and will share your kind words with Keith Mooty and the service department. Please let out our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 19, 2018
My first experience with this dealership. I took my vehicle in with electrical issues. I waited for about 3hours. The advisor told me they could not determine the issue before they closed that evening. I agreed to bring it back the next day. I returned the vehicle to them about 9am. I called about...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- October 18, 2018
Good service
Response from the owner Replied: Thank you for your feedback.
Google+ Review
- October 18, 2018
Response from the owner Replied:
Google+ Review
- October 18, 2018
Response from the owner Replied: Thank you for your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 17, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- October 17, 2018
excellent
Response from the owner Replied: Thank you for the 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 17, 2018
Great place & pleasant staff.. They will keep you informed of the time when waiting for your service.
Response from the owner Replied: Thank you for the 5-Star rating, and for the feedback regarding your experience with our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 17, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- October 17, 2018
Arrived in Orlando on Saturday night the 13th October to find our Mercedes out of Battery. Called Mercedes roadside assistance to get help. Spoke to a pleasant person on the phone that promised I would be contacted within 15 minutes. After half hour I called back. He said somehow my request had...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- October 16, 2018
Great service
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 16, 2018
Only good thing about this place is the sexy salesman
Response from the owner Replied: Thank you for your feedback.
Google+ Review
- October 16, 2018
The best or nothing
Response from the owner Replied: Thank you for the 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 16, 2018
Amazing service, everyone is always very helpful, from sales to service.Im very pleased with Vip Mercedes. Thankyou for your service always satisfied. Also the shuttle service is great drivers very friendly and helpful.Love this dealership.
Response from the owner Replied: Thank you for the 5-Star rating! We cannot thank you enough for taking the time to submit a review regarding your experience with our sales and service department. We strive to provide truly exceptional service with every visit. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 15, 2018
Ive been coming to MBSO for a while now. Chris Overmyer was my service advisor. Since Chris recently left, Viktor helped me out the last time I came in for service. He is very attentive and professional. I was very pleased with the level of service I received from him, and the staff I dealt with....
Response from the owner Replied: Thank you for the 5-Star rating! Mercedes-Benz of South Orlando will truly miss Chris Overmeyer. He provided customers with exemplary customer service, and we wish him the best on his future endeavors. We are thrilled you had a great experience with Viktor and the service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 14, 2018
The most professional, outstanding and remarkable Service !!
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, as it is our goal to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 13, 2018
Response from the owner Replied:
Google+ Review
- October 12, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- October 11, 2018
he most professional, outstanding and remarkable Service !!
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, as it is our goal to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 11, 2018
Paul our service advisor is the best!
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, and will share your kind words with Paul. Please let out our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 11, 2018
Good group to work with - no complaints.
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 11, 2018
Pablo Melendez (Sales ) y Enrique fueron muy profecionales en la compra de mi Nuevo E300 2019.
Response from the owner Replied:
Google+ Review
- October 11, 2018
My Service Advisor, Keith Mooty had a loaner car ready for me when I arrived. The service team did a great job on my B service and Recall work. Keith kept me in the loop and when my car was ready I dropped off the loaner and picked up my car without any hassle or drama. Classy operation, good...
Response from the owner Replied: Thank you for the 5-Star rating! We truly appreciate and value your feedback. It was our pleasure to provide you with truly exceptional service while you were visiting our service department, and your kind words will be shared with service advisor Keith. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 10, 2018
Excellent customer service from start to finish. Thank you James!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with James and our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- October 09, 2018
A+
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- October 08, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- October 04, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- October 02, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- October 01, 2018
Excellent service. Quick and efficient. Excellent facilities.
Response from the owner Replied: Thank you for the 5-Star rating! We hope to continue to provide you with truly exceptional service with your future visits.
Google+ Review
- October 01, 2018
Left by Sandra R.
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- October 01, 2018
I love everything there is about the MB dealer at The Millenia! I trust my family driving these reliable and safe cars. Their safety standards and self braking sensors have saved my life a few times. The dealer serves the best and most personal service I have experienced. Their VIP pick up and...
Response from the owner Replied: Thank you for the 5-Star rating! We cannot thank you enough for this amazing review. We genuinely appreciate your business, and will strive to continue to provide you and your family with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- September 30, 2018
Response from the owner Replied: Thank you for taking the time to rate our dealership. We truly value your feedback.
Google+ Review
- September 29, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- September 29, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- September 29, 2018
Took the vehicle to the dealer due to a Brake Message on dash, Paul Jones took care of my car. keep me inform the whole time, good quality of repair and my car was clean on pick up. Great Service Over all.
Response from the owner Replied: Thank you for your feedback and for leaving our dealership a 5-Star rating! We will be sure to share your kind words with Paul, as it is our goal to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Yelp Review
- September 28, 2018
In around march of 2018 I got my first Mercedes vehicle from MBSO , I really enjoyed picking out my car with the help of Nicholas he gave me very good advice and provided great customer service. I've been to the dealership a couple of times ever since and each time I leave frustrated. The wait time...
Google+ Review
- September 28, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- September 26, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- September 21, 2018
Excellent service. Quick and efficient. Excellent facilities.
Response from the owner Replied: Thank you for the 5-Star rating! We hope to continue to provide you with truly exceptional service with your future visits.
Cars.com Review
- September 21, 2018
I needed some parts replaced on my 2015 ML3. Service was excellent. Got a loaner car even though service was done in a satisfactory time. They serve you a 2 course breakfast and lunch everyday while you wait. No dealership does that. Employees are always courteous and anxious to please you. I would...
Justin Saavedra Replied: We cannot thank you enough for the 5-Star rating, and for this amazing review of your experience at our dealership. Please know your feedback is important to us, as it is our goal to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future. You are a true VIP!
Google+ Review
- September 21, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- September 20, 2018
Too bad I cant give 0 star. Horrible service, staff doesnt care about your issues. It took a whole day to change a flat tire. In such small lot, they were unable to locate my vehicle for hours. No loaners available, I had to spend my vacation money using Uber. Stay away from Mercedes, not even...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- September 20, 2018
Excellent experience!! Very customer friendly and detailed. Did exactly as they promised. The dealership is big and have multiple choices. They are very well aware of internet based sales.
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback and are truly thrilled you had such an excellent experience with our sales department. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact our Mercedes-Benz of South Orlando team at (407)367-2700.
Yelp Review
- September 20, 2018
Absolutely the worst customer service ever! Anthony is the biggest story teller ever and shame on him for his behavior towards customers/clients. We are getting our lawyer involved as we have been over 2 months without our vehicle, on top of waiting for our vehicle the vehicle has front bumper...
Justin S. Replied: We would like to extend our most sincere apologies regarding your recent experience in our service department. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience. His direct line is (407)367-2741, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- September 20, 2018
Very excellent,customer service
Response from the owner Replied: Thank you for the 5-Star review! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- September 19, 2018
Great Customer Service, however they are cheating customer on the services of their vehicles. I was told I had a combustion problem with my car and that it needed to be addressed immediately. Not more than a 1/2 hour later they told the female customer next to me the same thing. I paid over 3K...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- September 17, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- September 17, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. His direct line is (407)367-2741, Monday through Friday, 9:00am - 5:00pm.
Google+ Review
- September 16, 2018
The Service Advisory Team at my preferred Mercedes-Benz of South Orlando is the BEST! All Team Members are a class act and ROCKSTARS! Thank you!!!
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- September 16, 2018
You have made my heart flutter today! I am now an owner of a Benz. My husband and I came to Mercedes-Benz of South Orlando because I was watching a car on the internet that I thought was in the South Orlando store and with research the car was located in the Sanford store. We were introduced to a...
Response from the owner Replied: We cannot thank you enough for the 5-Star rating, and for this amazing review of your experience at our dealership! Congratulations and welcome to the Mercedes-Benz of South Orlando family, where you are now a VIP! We are truly grateful to be a part of this experience. Thank you for allowing our dedicated team to help you check off another item on your bucket list. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future. Extending well wishes, and magical Mercedes moments and memories with your new vehicle.
Google+ Review
- September 14, 2018
Very excellent,customer service
Response from the owner Replied: Thank you for the 5-Star review! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- September 14, 2018
Professional service from the moment I dropped off my car for service. Bar none.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your business and your feedback regarding your experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- September 13, 2018
Good fast service
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- September 11, 2018
Staff was friendly and professional, maintenance work done quickly and efficiently. They even added "closed captioning" on the TV per my request to allow those of us with hearing difficulties to enjoy "reading" the TV.
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, as it is our goal to provide truly exceptional service. It was our pleasure to assist you while you were visiting our dealership. We cannot thank you enough for taking the time to write a review regarding your experience with our service department.
Google+ Review
- September 10, 2018
My first Mercedes and wont be the last one . Thanks to Justin Carrin and the Mercedes of south orlando Team . Great service since I walked in they truly represent the meaning of Costumer Service .
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, Justin Carrion. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- September 09, 2018
Excellent service!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team.
Google+ Review
- September 09, 2018
Response from the owner Replied: Obrigado por reservar um tempo para avaliar nossa concessionria. Suas preocupaes foram encaminhadas ao nosso Diretor de Relacionamento com o Cliente, Chasity Mathers. Ela gostaria de ter a oportunidade de falar com voc sobre sua experincia. Sua linha direta (407) 367-2715, de segunda a sexta-feira, das 9h s 16h.
Google+ Review
- September 08, 2018
Ponto de interesse. Vale conhecer.
Response from the owner Replied: Obrigado por reservar um tempo para avaliar nossa concessionria. Suas preocupaes foram encaminhadas ao nosso Diretor de Relacionamento com o Cliente, Chasity Mathers. Ela gostaria de ter a oportunidade de falar com voc sobre sua experincia. Sua linha direta (407) 367-2715, de segunda a sexta-feira, das 9h s 16h.
Google+ Review
- September 06, 2018
As a VIP customer, I finally took advantage of the airport shuttle service. I arrived at 3am, and the shuttle was ready to take me. I felt very safe and was dropped off as expected. In the meantime, I had servicing done on my car. I was contacted once my plane had landed, told where to meet the...
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback. Our VIP Program offers a host of exclusive perks and we are thrilled you had such a great experience with our VIP Airport Shuttle Service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- September 06, 2018
RJ and Wayne were fantastic! I have been to many dealers, but never closed the deal, due to no synergy with the sales team. RJ and Wayne really went the extra mile for our company JP Capital Realty to get the right car and even closed down the store with us on a holiday weekend to make things right....
Response from the owner Replied: We cannot thank you enough for this amazing review of your experience with our sales department! Thank you for your feedback, and for leaving our dealership a 5-Star rating. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Welcome to the MBSO family!
Yelp Review
- September 06, 2018
The worst customer service EVER!!!I am currently shopping for a 2018/19 E-class coupe and was initially contacted on Sunday, September 2nd by Mercedes-Benz of South Orlando after submitting a purchase request through the USAA car buying service. I was first contacted by Andrea at Mercedes Orlando,...
Justin S. Replied: Thank you for bringing this matter to our attention, as we always strive for truly exceptional service. Your concerns have been forwarded to BDC Director, Justin Saavedra. He would like the opportunity to speak with you regarding your experience. His direct line is (407)367-2731, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- September 06, 2018
Was there for transportation great place to shop if you can effort to foreign car with awesome selections and nice polite sale peoples
Response from the owner Replied: Thank you for the 5-Star rating! We are elated you had such a great experience at our dealership. Thank you for your feedback.
Google+ Review
- September 05, 2018
Amazing experience. I finally "made it" to a Benz. OMG, and they made me feel so special. It is everything I dreamed of. Even though I am "entry level" the entire team made me feel like I was royalty. What a place, I am thrilled with the experience and I am so happy to have a Benz. Thanks Ivan...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- September 05, 2018
Worst service ever! Took my Mercedes Benz in because I was having issues with the battery. They kept the car two months. Didn't give me a loaner. When I got the car back it was worse. They charged me 2,000.00. Now the doors wouldn't lock or windows go up or radio wouldn't work. I kept...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- September 05, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- September 05, 2018
Everyone has been great to work with...love their VIP Airport Shuttle...>Taylor has been very helpful getting those booked. Very impressed with the dealership and my first car from them.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback regarding the exclusive perks of the VIP Program. We are thrilled you had such a great experience with our VIP Airport Shuttle Service. We will be sure to pass along your kind compliments to Taylor. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- September 04, 2018
Great Service!!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service.
Google+ Review
- September 04, 2018
The four seasons of automobiles
Response from the owner Replied: Thank you for the 5-Star rating, and for taking the time to rate our dealership. We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- September 02, 2018
The four seasons of automobiles
Response from the owner Replied: Thank you for the 5-Star rating, and for taking the time to rate our dealership. We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- September 01, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- September 01, 2018
We here at sixt rent a car MCO service mostly all our MB at this location and always receive the best service. Keith is always providing excellent service and is great with status updates on a timely manner. Keep up the great work!
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! Keith will be thrilled to know how pleased you are regarding your experience with our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- August 31, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 30, 2018
I was greatly satisfied with the service I received from Mercedes Benz of south Orlando Actually it above my expectations, and I'll definitely take my car back, maybe even but again
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Yelp Review
- August 30, 2018
I am glad this Mercedes-Benz location finally started servicing Mercedes Sprinter vans. Much more convenient for our business as we do not have to drive to Lakeland, Sanford or Melbourne for maintenance. I had a pleasant experience with their Service Center. Jason Fleifel was very friendly,...
Justin S. Replied: Thank you for the 5-Star rating, as we truly value your feedback. We are thrilled you had such a pleasant experience with our service department. We are elated to welcome Sprinter owners, as it is our goal to provide truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- August 29, 2018
Amazing mobile car wash service from Carlos and Yashira Ojeda. Very easy to work with and highly professional.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our VIP Mobile Car Wash service. We will pass on your kinds words to Carlos and Yashira. Please continue to enjoy your VIP exclusive benefits.
Google+ Review
- August 29, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 28, 2018
I showed up as a walk in pretty close to closing time and half expected to be turned away and told to come back the next day, but no this absolutely wonderful team welcomed me in and took care of my needs.
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- August 27, 2018
Thank you Derby and Jhon for getting me in my first Mercedes! I will be back to see you both in 3 years!
Response from the owner Replied: Thank you for the 5-Star rating! Congratulations and welcome to the Mercedes-Benz of South Orlando Family. If you have any questions regarding the vehicle, service or the VIP Program, please do not hesitate to contact us at (407)367-2700.
Google+ Review
- August 26, 2018
Response from the owner Replied:
Google+ Review
- August 26, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 26, 2018
Demasiado agradecido, SR.Pablo Melendez me atendio de una manera especial que nunca pense podia ocurir en un consecionario de autos, el concesonario espectacular, los almuerzos muy deliciosos , el cocinero es muy bueno, mi nuevo auto ni se diga un sueo pero la manera que hicimos el trato fue muy...
Response from the owner Replied: Gracias por la calificacin de 5 estrellas! No podemos agradecerte lo suficiente por esta increble revisin de tu experiencia en nuestro concesionario. Nuestro servicio excepcional no se detiene despus de la venta del vehculo. Si tiene alguna pregunta sobre el vehculo, el servicio o el programa VIP, no dude en ponerse en contacto con el equipo de Mercedes-Benz of South Orlando al (407) 367-2700. Bienvenido a la familia MBSO, donde eres un verdadero VIP!
Google+ Review
- August 25, 2018
Google+ Review
- August 25, 2018
Our sales associate, Jose Diaz, was fantastic! We got the car we wanted at a fair price. We bought a 2018 certified pre-owned Mercedes Benz C-300 with only 9500 miles. Nice car nice deal!
Response from the owner Replied: Thank you for your feedback, and for giving our dealership a 5-Star rating! We are delighted you had such a great experience with Jose Diaz and the sales department. If you have any questions or concerns regarding the vehicle, service or the VIP Program, please do not hesitate to contact the Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- August 24, 2018
I received a loaner auto that had a flat tire, broken tire rim, no windshield wipers fluid, and a broken button that lowered the passenger side head rest. The bright side of this story was Mr. Jamal Soto. He not only answered his telephone calls but he also got right on the problem and kept me...
Response from the owner Replied: Thank you for your feedback, as it is our goal to provide truly exceptional service. We would like to extend our most sincere apologies regarding the condition of your loaner vehicle, but are pleased to know Mr. Soto was able to assist you with the issue. We will pass along your kind words to Mr. Soto, and to General Manager, Dominic Ford. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- August 24, 2018
had a 7.30 am app they were on point and kept me inform as a time frame when my car would be done excellent customer service
Response from the owner Replied: Thank you for the 5-Star rating! Please know that your feedback is important to our dealership, as it is our goal to provide truly exceptional service. We are thrilled you had such a great experience with our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- August 24, 2018
Unparalleled customer service.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback.
Google+ Review
- August 24, 2018
I received a loaner auto that had a flat tire, broken tire rim, no windshield wipers fluid, and a broken button that lowered the passenger side head rest. The bright side of this story was Mr. Jamal Soto. He not only answered his telephone calls but he also got right on the problem and kept me...
Google+ Review
- August 23, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Cars.com Review
- August 22, 2018
I bought my wife CLK350 in to have the Telaid system turn off. She called ahead and they told her to bring the car in so they can turn the system off. I have to wait 15 minutes, even already have an appointment. Then the advisor told me that they charge $190 just to plug in the scanner. I asked him...
Jamiko Sapp Replied: We would like to deeply apologize for your experience with our service department. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- August 22, 2018
Fantastic job by Dominic Ford, Nick Sabatino and the rest of the team. Easy car buying experience. My 4th vehicle from Dominic, highly recommend.
Response from the owner Replied: Thank you for the 5-Star rating! Your amazing review exemplifies our number one goal - truly exceptional service! Thank you for your continued business and for being a part of the Mercedes-Benz of South Orlando family. Please let our team know we can assist you in the future.
Google+ Review
- August 22, 2018
The staff was very friendly and accommodating. While I was waiting I needed someone to look at my inoperable phone. A ride was arranged by a very helpful and friendly sales person to transport me to a phone store.
Response from the owner Replied: Thank you for the 5-Star rating! We are elated you had such a good experience with our service department. It was truly our pleasure to provide you with a ride on our courtesy shuttle. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- August 20, 2018
Great Service!!
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, as it is our goal to provide truly exceptional service.
Google+ Review
- August 20, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 20, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- August 20, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 20, 2018
I was told to have my vehicle at the service department by 1am, I go there before 9:3am and did not get my vehicle back till 4:30. I was lied to several time and caught the in a lie about my vehicle being serviced,
Response from the owner Replied: Thank you for your feedback, and we a truly apologize for your experience with our service department. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience that reflects the 3-Star rating. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- August 17, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 16, 2018
My Service Manager Keith Mooty is unequivocally THE BEST adviser I have dealt with. Keith goes above and beyond to provide the most outstanding customer service possible. Keith is exceptionally professional and his courteousness compares to none. I think Keith cares about my car, as much as or even...
Response from the owner Replied: Thank you for the 5-Star rating, and for the amazing review regarding your experience with our service department. It is such a pleasure to hear that Keith continues to provide you with truly exceptional service. We will be sure to express to Keith how pleased you are with his commitment and attention to the care of your vehicle. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- August 16, 2018
Excellent customer service from the sales team. Were patient and understanding of my needs and helped me choose the right car.
Response from the owner Replied: Thank you for the 5-Star rating! We are truly grateful for the wonderful review regarding your experience with our sales department. Providing truly exceptional service is our priority! If you have any questions or concerns regarding your vehicle, service, or the VIP program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- August 16, 2018
Warm welcome when we came to visit the showroom. We asked if we could seat in one of the car we liked and the gentleman was very nice and made us feel at home. Prices seemed fair. Overall very good vibe in this showroom. We loved the fact that we were able to browse in peace but the gentleman could...
Response from the owner Replied: Thank you for taking the time to rate our dealership. We truly value your feedback. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- August 14, 2018
Response from the owner Replied: Thank you for taking the time to rate our dealership. We truly value your feedback.
Google+ Review
- August 14, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 14, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 14, 2018
Response from the owner Replied: Thank you for taking the time to rate our dealership. We truly value your feedback.
Google+ Review
- August 12, 2018
From the moment you walk in to the moment you leave you don't feel like you are at a car dealership. They do a fantastic job making you feel comfortable with the car buying experience. Kyle, business manager, is ultra professional and a pleasure to work with and an asset to the dealership.
Response from the owner Replied: Thank you for the 5-Star rating! We cannot thank you enough for leaving an amazing review regarding your experience at our dealership. We will be sure to let Kyle know how pleased you were, along with your kind sentiments. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Yelp Review
- August 09, 2018
Long nightmare short: New front brakes put on 40 days before returning with violent shaking of steering wheel: Service tech had car 2.5 days tells me its the back brakes. I inform him I will have my mechanic change the breaks and see if that works: Drive the car 12 miles to my office, my mechanic...
Justin S. Replied: We would like to deeply apologize for your experience with our service department. Your concerns have been forwarded to our Service Manager, Fernando Malta. He would like the opportunity to speak with you regarding your experience. His direct line is (407)367-2741, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- August 08, 2018
Service is great!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team.
Google+ Review
- August 08, 2018
I had a 2016 c300 and trade on 2017 c300 convertible sold as new. But its the forth time that I have to come back to fiz issue on this car. Poor and unprofessional the guy that take care of. I still waiting the call me to fix the guide line cover. Told me 6 days but pass by two weeks and nothing....
Response from the owner Replied: Thank you for your feedback, and we would like to deeply apologize for your experience with our service department. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience, and work towards resolving these issues. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- August 07, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 07, 2018
We were visiting the area and needed a service. We we're able to schedule an appointment with ease and within 48 hrs. We we're treated very well by our Service Advisor Eric. The complimentary meal was excellent. Great experience and we will visit again.
Response from the owner Replied: Thank you for the 5-Star rating! We are so happy you chose to service your vehicle with our dealership while you were visiting the area. Eric will be delighted to know you were extremely pleased with your recent service. We cannot thank you enough for the amazing review. Safe travels!
Google+ Review
- August 07, 2018
The entire team at Mercedes-Benz of South Orlando treated my wife and I incredible. Sal is amazing, Honest and extremely knowledgeable about every side aspect of the Vehicle and the buying process. I would highly recommend Mercedes-Benz of South Orlando to anyone in the Market for a new car. Thank...
Response from the owner Replied: Thank you for your feedback, and for leaving our dealership a 5-Star rating! We are thrilled you had such a great experience with Sal. We hope to provide you with truly exceptional service with your future visits. If you have any questions or concerns regarding the vehicle, service or the VIP program, please do not hesitate to contact the Mercedes-Benz of South Orlando team at (407)367-2700.
Google+ Review
- August 06, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 06, 2018
Service department does not listen. Long hold times. Long waits for service appointments.
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- August 06, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 05, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 05, 2018
I would like to thank Jose Dias for being so kind, professional, Knowledgeable and helped me with the right car . I always felt very confortable , I really felt like I was at home. . As well to thanks John Montoya for explaining me all about my lease, VIP card and benefits, very proffesional. It was...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience, and please be advised that our exceptional service does not stop after the sale of the vehicle. Please let our Mercedes-Benz of South Orlando team know if you have any questions or concerns regarding the vehicle, service, or the VIP program.
Google+ Review
- August 05, 2018
Beautiful
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback.
Google+ Review
- August 04, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 03, 2018
Awful service Couldnt give a ride across the Millenia Mall, basically were ignored when we asked. When we asked for a loaner; Comment from a manager people abuse the system Terrible; never experienced this type of service in a high end car dealer.
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- August 03, 2018
I took my Mercedes for a 40k review and they did the job greatly as always.
Response from the owner Replied: Thank you for the 5-Star rating! We truly value your feedback, and are thrilled you had such a great experience with our service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- August 03, 2018
Long nightmare short: New front brakes put on 40 days before returning with violent shaking of steering wheel: Service tech had car 2.5 days tells me its the back brakes. I inform him I will have my mechanic change the breaks and see if that works: Drive the car 12 miles to my office, my mechanic...
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- August 02, 2018
purchest my merc at this location....the service and perks are out of this world....as long as own a merc it will always be from this dealership....i give them 2 thumbs up...and a high five....
Response from the owner Replied: Thank you for the 5-Star rating! Being a VIP customer you will experience unlimited perks such as our VIP Mobile Car Wash and VIP Airport Shuttle Service. We cannot thank you enough for this amazing review. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- August 02, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- August 01, 2018
Response from the owner Replied: Thank you for your feedback. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience that reflects the 1-Star rating. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4pm.
Google+ Review
- August 01, 2018
Left by Ronaldo C.
Mercedes of South Orlando exceeds expectations of any demanding customer. Every time I visit the showroom there is something new and exciting. The Sevice Department advisors are very friendly. Chris Overmeyer was my advisor. He is extremely customer service oriented. Employees must have received...
Response from the owner Replied: Thank you for the perfect rating, Ronaldo! We really do appreciate it, and encourage you to call us or stop by for a visit if you need any assistance. Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- August 01, 2018
Well, after multiple phone calls, email messages and over 9 minutes of listening to a ringing phone after asking for a sales manager, Im rethinking the earlier positive review I left. What people do after the sale is the important part and these guys have not followed through.I have now spent 30...
Response from the owner Replied: Ms. Laughlin, we would like to extend our most sincere apologies regarding your recent experience. Upon reviewing the information for your "We Owe" with your salesman and the sales manager, your order has been processed and awaiting delivery. Thank you for your patience, and once again we apologize you had to experience a delay in receiving your item. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4pm.
Google+ Review
- July 30, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- July 29, 2018
Very nice cars.
Response from the owner Replied: Thank you for the 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- July 28, 2018
This is my third luxury car, first with Mercedes (other two at BMW) When they say VIP, they truly treat you like VIP. Great deals and will work with you. The extra perks dont hurt either.
Response from the owner Replied: Mr. Moore, thank you for the 5-Star rating! Our exceptional service does not stop after the sale of a vehicle. If you have any questions or concerns regarding the vehicle or service, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700. Welcome to the family of VIP's!
Google+ Review
- July 28, 2018
Excellency all over !!!
Response from the owner Replied: Thank you for the 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- July 27, 2018
Outstanding service. Honest. Fair. Competitive. Thorough. The staff is out of this world!: Mr. Crawford, Drake, Lynn and everyone else. Go here for your service on your MB.
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- July 27, 2018
Google+ Review
- July 26, 2018
Dealer told vehicle was ready and for me to come close deal on sprinter van . Flew from CT and Uber to dealership waited two hours while my wife wait ed in CT ready in ct bank to wire funds , then dealer said Vehicle isin Texas on truck. Booked flight back home . $ 1000 travel costs plus time....
Response from the owner Replied: Mr. Bertz, thank you for taking the time to write a review regarding your experience at our dealership. After reviewing the recorded phone calls, you stated that you were traveling to Florida for other business reasons. Unfortunately, due to inclement weather in California, the delivery of the vehicle was delayed. We would be more than happy to contact you once the vehicle has arrived. Should you need further assistance, please feel free to contact BDC Director, Justin Saavedra at (407)367-2731 or jsaavedra@mbso.com
Google+ Review
- July 25, 2018
Excellent Service and Outstanding Eric in the service department went out of his ways to make me feel like a VIP just as Dominic the general manager he was so professional and so helpful with my carI am defenetly getting another car from MB of South Orlando they make you feel as a VIPThank you for...
Response from the owner Replied: Mr. Davis, thank you for the 5-Star rating and for taking the time to leave us feedback regarding your experience at our service department. We will share your kind words with Eric and Dominic, as it was their pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- July 25, 2018
Exceptional service from the Service Dept. Nice to see and experience such a professional organization in that area.
Response from the owner Replied: Thank you for the 5-Star rating Mr. Crawford-Welch! We cannot thank you enough for your feedback and for the positive review of your experience at our service department. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Yelp Review
- July 25, 2018
We purchase GLC300 at this location the sales person was ok but as for prepping the car we purchased .....They suck I love Mercedes and talked my wife in to purchasing the GLC I still have not heard the end to this place the car was filthy they rush us out with out checking to make sure of...
Justin S. Replied: We would like to deeply apologize for your experience at our dealership. Thank you for your feedback, as it is our goal to provide truly exceptional service. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- July 21, 2018
Left by Carl K.
I had my Mercedes Benz ML 400 serviced at this dealership. Chris Overmeyer was my service rep. and he was very helpful and took care of every concern I had with my vehicle. I have put 3500 miles on it since I had my service done and it has run perfectly. This is the best Mercedes dealership I have...
Response from the owner Replied: Mr. Kemp, thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- July 21, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- July 20, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- July 18, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- July 17, 2018
Left by Agustin E.
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- July 17, 2018
Nice people, efficient service. Service work was as expected, expensive.
Response from the owner Replied: Thank you for your feedback. We are pleased you had such a great experience with our service team.
Google+ Review
- July 16, 2018
Customer service is impeccable!!!
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback, and cannot thank you enough for taking the time to leave us such an amazing review.
Google+ Review
- July 16, 2018
Service is always at a 100% and I am very pleased. Thank you for your attention to detail and always following up and making sure everything was verified.
Response from the owner Replied: Thank you for your feedback, and for leaving us a 5-Star rating! We hope to provide you truly exceptional service with your future visits.
Google+ Review
- July 16, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- July 16, 2018
Great service and staff.
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback as it is our goal to provide truly exceptional service.
Google+ Review
- July 13, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- July 13, 2018
Came in for an unscheduled service on our 2017 GLC300. The service staff was very professional and Christopher Overmeyer Service was great!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. We will be sure to let service advisor Christopher Overmeyer know how pleased you are. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- July 11, 2018
This is the worse , every time i drop of my car and they have to bring me to work is a nightmare they can never pick me up on time always making me late to places , or when i go drop off my car i have to wait like 30 min before someone cames help me . Horrible worse service ever
Response from the owner Replied: We would like to extend our most sincere apologies regarding your recent experience with our service deapartment. Thank you for bringing this matter to our attention, as exceptional customer service is our mission. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- July 10, 2018
On two separate occasions had family willing to pay cash: once for a new s-class and once for a new e_class. Walked in the dealership and our business was just not worth any of the salesmen's time. No one greeted us and after walking around for 30+ minutes we had to ask for assistance. Will never...
Response from the owner Replied: We would like to deeply apologize for your experience at our dealership. Thank you for the feedback as your opinion matters. We strive to provide exceptional service and we are disappointed to hear that your experience fell below our standards. Your concerns will be forwarded to our Customer Relations Director, Chasity Mathers, as she would like the opportunity speak with you regarding this matter. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- July 10, 2018
Small inventory, nice salesmen but price are super high compared to the market.
Response from the owner Replied: Thank you for taking the time to give us feedback regarding your experience at our dealership. We are happy to hear that the salesmen you encountered were a pleasure to work with. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- July 10, 2018
On two separate occasions had family willing to pay cash: once for a new s-class and once for a new e_class. Walked in the dealership and our business was just not worth any of the salesmen's time. No one greeted us and after walking around for 30+ minutes we had to ask for assistance. Will never...
Response from the owner Replied: We would like to deeply apologize for your experience at our dealership. Thank you for the feedback as your opinion matters. We strive to provide exceptional service and we are disappointed to hear that your experience fell below our standards. Your concerns will be forwarded to our Customer Relations Director, Chasity Mathers, as she would like the opportunity speak with you regarding this matter. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- July 10, 2018
Aaron Vogel was my assigned maintenance manager and he was super. Very attentive and kept me informed throughout the procedure. The facility is top rate and the end result was my car getting first class service. Well done MB of South Orlando.
Response from the owner Replied: Mr. Chewning, we'll be sure to share your review with Aaron as he will be thrilled to know how satisfied you were with our service department. Thank you for your feedback, and for leaving us a 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- July 09, 2018
First time taking my SUV to this dealer for my 2006 ML500. They were great! Car was even cleaned. It took about 2 1/2 hours but Millenia Mall was next door.
Response from the owner Replied: Ms. Peregrino, thank you for the 5-Star rating! We cannot thank you enough for your feedback, and are thrilled you had such a great experience with our service team. We hope to provide you with truly exceptional service with your future visits.
Google+ Review
- July 07, 2018
Beautiful
Response from the owner Replied: Thank you for the 5-Star rating! We value your feedback.
Google+ Review
- July 06, 2018
Paul in Service is absolutely amazing. He has handled the repairs to my car flawlessly. He kept me updated on the progress and so happy that I now have my car back. Well done Paul!
Response from the owner Replied: Thank you for the 5-Star rating! We will share your kind words with Paul, as he and the entire service department strive to deliver truly exceptional service. Thank you so much for the feedback, and we hope you'll consider us again in the future!
Google+ Review
- July 06, 2018
As usual, Mercedes at South Orlando, always give excellent service. My service representative also kept me apprised on the progress during the maintenance of of my vehicle. That was very much appreciated.
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had such a great experience with our service team. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- July 05, 2018
Nice people, efficient service. Service work was as expected, expensive.
Response from the owner Replied: Thank you for your feedback. We are pleased you had such a great experience with our service team.
Google+ Review
- July 05, 2018
My experience at Mercedes Benz South Orlando was impeccable. From the time my husband and I stepped onto the premises our experience was 1st class. My husband and I had not decided exactly what model we were going to purchase prior to our visit. The Sales associate Pablo was knowledgeable and very...
Response from the owner Replied: Thank you for leaving us a 5-Star rating! We are elated you had such a positive experience at our dealership. Pablo will be happy to hear that he was able to provide you with a warm and pleasant atmosphere. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle or service, please do not hesitate to contact our team at (407)367-2700. Congratulations, and welcome to the Mercedes-Benz of South Orlando family!
Google+ Review
- July 04, 2018
STAY AWAY!!!! Worst place ever! Horrible customer service! Spend there 4-5 hours and had to leave with nothing! These people would trick you, up the prices. Management basically does not care about sales at all! Stop spoiling Mercedes name, people leave you dealership and go buy Lexus and Audi!!! As...
Response from the owner Replied: Dina, we would like to extend our most sincere apologies regarding your experience with our sales department. We value your feedback, and would really appreciate the opportunity to speak with you further about this matter. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Yelp Review
- July 04, 2018
I received a marketing call from this dealer that I was selected for a special 4th of July program and I could turn in my lease early with no penalty. I arrived at the dealer to look at a new vehicle only to find out that the "no penalty" was a deceptive ploy and there was no way to avoid the 11...
Google+ Review
- July 04, 2018
I received a marketing call from this dealer that I was selected for a special 4th of July program and I could turn in my lease early with no penalty. I arrived at the dealer to look at a new vehicle only to find out that the no penalty was a deceptive ploy and there was no way to avoid the 11...
Response from the owner Replied: Mr. Howard, please know your feedback is important to us, as it is our goal to provide exceptional customer service. Your concerns have been forwarded to BDC Director, Justin Saavedra, and it is our understanding he has reached out to you with resolutions regarding this matter. If you require additional assistance, his direct line is (407)367-2731, Monday through Friday, 9:00am - 6:00pm. We deeply apologize for your experience. We hope to correct the problem, and earn your business.
Google+ Review
- July 03, 2018
Simply The Best. Great Fast Services. I wouldnt go anywhere else. Ever
Response from the owner Replied: Thank you for the 5-Star rating! We hope to provide you with truly exceptional service with your future visits.
Google+ Review
- July 02, 2018
I went into that store on Sunday walked around the parking lot walk into the show room floor not one salesman came up to me the only people that said hello to me with the information desk two girls and one guy and I asked for 550 S2 door to have them check on it and they didnt have it if the...
Response from the owner Replied: Thank you for bringing this matter to our attention, as it is our mission to provide each customer with truly exceptional service. We value your feedback and would appreciate the opportunity to speak with you directly to correct the problem, and earn your business. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- July 02, 2018
The MB of South Orlando staff are generally attentive to customers needs. They are courteous and respectful and they do their best to provide the best customer service experience.
Response from the owner Replied: Paul, thank you for the valuable feedback! We are pleased to know you experienced exceptional customer service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- July 02, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- July 02, 2018
Fast and courteous service, Advisor made it easy from start to finish.
Response from the owner Replied: Jason, thank you for the 5-Star rating! We value your feedback, as it is our goal to provide truly exceptional service.
Google+ Review
- July 01, 2018
Thanks to Brock, I walked in this afternoon looking for a specific vehicle and drove home in exactly what I wanted. I was treated with more respect and consideration than I have ever experience at a dealership. It was worth the drive from Polk County!
Google+ Review
- July 01, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- June 30, 2018
Thanks to Brock, I walked in this afternoon looking for a specific vehicle and drove home in exactly what I wanted. I was treated with more respect and consideration than I have ever experience at a dealership. It was worth the drive from Polk County!
Response from the owner Replied: Thank you for the 5-Star rating! We are thrilled you had an exceptional experience, and will share your kind words with our salesman Brock. Our exceptional service does not stop after the sale of a vehicle. If you have any questions or concerns regarding the vehicle or service, please do not hesitate to contact the Mercedes-Benz of South Orlando team at (407)367-2700. Welcome to the MBSO family!
Google+ Review
- June 30, 2018
Long story short, they try to beat you out of your hard earned money. If you don't inspect your CPO car and finalized deal, you will be cheated on the final sale price! They also wanted me to pay Florida taxes, but I live in MS and owe MS taxes. BEWARE OF THE DECEITFUL TACTICS!
Google+ Review
- June 30, 2018
Google+ Review
- June 30, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- June 29, 2018
Long story short, they try to beat you out of your hard earned money. If you don't inspect your CPO car and finalized deal, you will be cheated on the final sale price! They also wanted me to pay Florida taxes, but I live in MS and owe MS taxes. BEWARE OF THE DECEITFUL TACTICS!
Response from the owner Replied: Ms. Williams, please know that your feedback regarding your experience at our dealership is important to us. Thank you for bringing this matter to our attention. Your concerns have been forwarded to the Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding this matter. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- June 29, 2018
South Orlando Mercedes-Benz is the dealer I choose for both purchasing and servicing my Mercedes Benz vehicles. I've been driving MB vehicles over 10 years now and South Orlando Mercedes-Benz is one of the best dealers out there. They pick my vehicle up on a flatbed, provide me with a loaner...
Google+ Review
- June 29, 2018
South Orlando Mercedes-Benz is the dealer I choose for both purchasing and servicing my Mercedes Benz vehicles. I've been driving MB vehicles over 10 years now and South Orlando Mercedes-Benz is one of the best dealers out there. They pick my vehicle up on a flatbed, provide me with a loaner...
Response from the owner Replied: Ms Gardi, thank you for the 5-Star rating! We truly value your feedback, and cannot thank you enough for this amazing review. Your kind words regarding Dominic, Paul and Nick will be shared as it is our goal to provide our customers with exceptional service throughout every department of the dealership. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future. We are extremely grateful to have you a part of the MBSO family!
Google+ Review
- June 29, 2018
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- June 28, 2018
Was having trouble figuring out how to program my garage door opener. Figured it would take 2-3 mins and lots of folks could help me. Not at this dealership. Walked in explained the problem... ok we will call our concierge to help.. 15 mins later..no one.. ask again.. did you buy your car here ? ...
Response from the owner Replied: Mr. Razdan, we really appreciate your feedback regarding your experience at our dealership. Customer services is one of our top priorities, and we sincerely apologize that you did not receive exceptional service while visiting our dealership. We would really appreciate the opportunity to correct the problem and earn your business. Your concerns have been forwarded to our Customer Relations Director, Chasity Mathers. She would like the opportunity to speak with you regarding your experience, and to complete the programming of your garage door opener. Her direct line is (407)367-2715, Monday through Friday, 9:00am - 4:00pm.
Google+ Review
- June 28, 2018
Good service. Paul was very informative and he will also help me with future appointment for another issue with my Car.
Response from the owner Replied: Mr. Borsadia, thank you for the 5-Star rating! We are pleased to hear you had an excellent service experience working with Paul. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- June 27, 2018
Thanks for messing up my credit score to sending my info to dozens of lenders which I only asked price and Pre approval which they told me no hard inquiries and I lost over 60 points which were takes years to build my good credit ,,,
Response from the owner Replied: Mr. Yilmaz, we would appreciate the opportunity to speak with you further regarding this matter. I have forwarded your concerns to the Finance Manager here at the dealership regarding this issue. Please know that your feedback is important to us. Please call our Finance department at your convenience, (407)367-2700, Monday - Friday, 9:00am - 6:00pm.
Google+ Review
- June 27, 2018
Service rep was good in explaining everything but for some reason his screen did not alert him that we had free service. When I called the customer service dept, giving them the same info that I gave the service dept, she immediately was aware of the free service. Maybe it is just a glitch in your...
Response from the owner Replied: Thank you for your feedback and for sharing your experience at our service department. This technical issue has been forwarded to our Information Technology Department for further review. We hope to provide you with truly exceptional service in the future.
Google+ Review
- June 27, 2018
Fantastic service as always. I popped a tire after a long trip from Miami to Orlando. MBSO made it so easy to take care of it and I was back in my car in no time. Eric was my service advisor. He kept me updated on the status and cost and had the car ready and waiting for me when I came back to get...
Response from the owner Replied: We cannot thank you enough for this amazing review regarding your experience at our service department. We are thrilled you had such a great experience with Eric. We value your feedback, and thank you for the 5-Star review.
Google+ Review
- June 25, 2018
Very professional and courteous.
Response from the owner Replied: Thank you for leaving us a 5-Star rating! Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- June 24, 2018
Just beautiful
Response from the owner Replied: Thank you for the 5-Star rating!
Google+ Review
- June 23, 2018
Google+ Review
- June 23, 2018
Fantastic service as always. I popped a tire after a long trip from Miami to Orlando. MBSO made it so easy to take care of it and I was back in my car in no time. Eric was my service advisor. He kept me updated on the status and cost and had the car ready and waiting for me when I came back to get...
Response from the owner Replied: We cannot thank you enough for this amazing review regarding your experience at our service department. We are thrilled you had such a great experience with Eric. We value your feedback, and thank you for the 5-Star rating.
Google+ Review
- June 22, 2018
Brought in my 2014 Mercedes Benz CLA45 under warranty until September 2018, only has 48K MILES. DRAKE CAMPBELL, service advisor, told me that Mercedes Benz refuses to fix the rear end noise that they determined was bad. I just recently bought the car, primarily because of the remainder of the...
Google+ Review
- June 22, 2018
Service rep was good in explaining everything but for some reason his screen did not alert him that we had free service. When I called the customer service dept, giving them the same info that I gave the service dept, she immediately was aware of the free service. Maybe it is just a glitch in your...
Response from the owner Replied: Thank you for your feedback and for sharing your experience at our service department. This technical issue has been forwarded to our Information Technology Department for further review. We hope to provide you with truly exceptional service in the future.
Google+ Review
- June 21, 2018
Great service and friendly staff. Hard to find these days and it stands out.
Response from the owner Replied: Bob, I really appreciate you being so kind as to write this review about our dealership! We try our best to stand out from other dealers in terms of service excellence. If you have any further needs, do not hesitate to call or visit us again.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- June 19, 2018
Great Service everything was done in a timely matter
Response from the owner Replied: Thank you for the 5-Star rating! We truly appreciate you taking the time to give our dealership feedback regarding your experience. Our service department strives to provide excellent service and a stress-free experience for our customers. We hope you'll consider us again in the future.
Google+ Review
- June 18, 2018
Google+ Review
- June 18, 2018
Got lost & used Google map and waze....arrived MBSO within 10 min before my appointment
Google+ Review
- June 18, 2018
Google+ Review
- June 17, 2018
Google+ Review
- June 17, 2018
Audi better
Google+ Review
- June 16, 2018
Google+ Review
- June 16, 2018
New cars
Google+ Review
- June 14, 2018
Very pleasant staff and willing to work with you.Dr. Sheehan
Google+ Review
- June 11, 2018
Eric Williams has helped to service my vehicle many times over past 10 years and He has always been professional and helpful
Google+ Review
- June 11, 2018
Our experience was so great with everybody in that location The salesman Hector Perez , he gave us special and unique attention. Also the contact with the client is so professional. We love the VIP program!!!THANK YOU!!!
Yelp Review
- June 09, 2018
Only because of Dominic Ford does Mercedes Benz get 5 stars. Several weeks ago, he helped me when my battery died and the employee that came to service my car was not very helpful. Mr. Ford exemplifies excellent customer service. We will continue to purchase our cars from Mercedes Benz if they...
Customer Relations -. Replied: Thank you for the 5-Star rating! We value your feedback, as it is our goal to provide truly exceptional service.
Google+ Review
- June 09, 2018
Google+ Review
- June 08, 2018
Google+ Review
- June 07, 2018
The store contained everything thing I was required to purchase. The staff was.very friendly and professional. Excellent Service !!!!
Google+ Review
- June 05, 2018
Fantastic service, great response time. A truly pleasant experience working with Tom Wolf and the Mercedes-Benz family of South Orlando. Tom truly went above and beyond to deliver superior customer service.
Google+ Review
- June 04, 2018
I've purchased 3 cars from this dealership over the last few years. The service is impeccable and the team there is extremely customer centric! If you're in the market for a new Mercedes, I highly recommend Robert Coleman at MB South Orlando. He has always provided exceptional service and ensures...
Google+ Review
- June 04, 2018
This is our first visit to this dealer to have our vehicle service and we were very impress with the customer service we received and the efficiency of the staff. The way we were met and greeted. The service manager Paul Jones were very positive and helpful in detailing what the service entail and...
Google+ Review
- June 04, 2018
Great experience. All the people working there is very friendly and polite. A different kind of experience, they are not like any other dealer, they don't push you to buy and offer a lot of valuable extras.
Google+ Review
- June 04, 2018
This place has the worse service in the country! Ive purchased several Mercedes, regretting all purchases !! We have been in service way too much for having brand new vehicles !! The place never has loaners available! Or it is a 2-3 week wait. They could care less what issue your having with your...
Google+ Review
- June 04, 2018
I've purchased 3 cars from this dealership over the last few years. The service is impeccable and the team there is extremely customer centric! If you're in the market for a new Mercedes, I highly recommend Robert Coleman at MB South Orlando. He has always provided exceptional service and ensures...
Google+ Review
- June 02, 2018
Google+ Review
- June 02, 2018
Great Customer Service, even offers their VIP members free breakfast. Keep up the great work.
Google+ Review
- June 02, 2018
Great Customer Service, even offers their VIP members free breakfast. Keep up the great work.
Google+ Review
- June 02, 2018
Google+ Review
- June 01, 2018
Great experience and staff that really cares about their clients.
Response from the owner Replied: Thank you for the 5-Star rating! It was our pleasure to provide you with truly exceptional service. Please let our Mercedes-Benz of South Orlando team know how we can assist you in the future.
Google+ Review
- June 01, 2018
Great experience. All the people working there is very friendly and polite. A different kind of experience, they are not like any other dealer, they don't push you to buy and offer a lot of valuable extras.
Google+ Review
- June 01, 2018
Jamal Soto, Paul Jones and entire Service Team was AWESOME!! From the vehicle intake experience all the way to driving away could have not been handled any better - this was FIRST CLASS...
Google+ Review
- May 31, 2018
Service advisor Keith Mooty went out of his way to help in my situation. Excellent service!
Google+ Review
- May 31, 2018
Service advisor Keith Mooty went out of his way to help in my situation. Excellent service!
Google+ Review
- May 30, 2018
Google+ Review
- May 28, 2018
New cars
Google+ Review
- May 27, 2018
Google+ Review
- May 26, 2018
Google+ Review
- May 26, 2018
Google+ Review
- May 26, 2018
My experience with Mercedes Benz of South Orlando was exceptional from the time we started looking online (follow up was next morning) to delivery. Fayad, our sales man retrieved the vehicle we inquired about online and had it ready to show us. Negotiating the purchase including our trade in was...
Google+ Review
- May 26, 2018
Google+ Review
- May 25, 2018
One the of the best new car experiences I've ever had.The sales staff were not only professional and courteous, but went above and beyond to make sure my experience was exceptional.Sal and Ron made me an MBSO customer for life.Thank you for everything.Sincerely Mike Kropp
Google+ Review
- May 25, 2018
Imran worked very hard to find the color and model that I wanted.
Google+ Review
- May 24, 2018
Google+ Review
- May 23, 2018
This place has the worse service in the country! Ive purchased several Mercedes, regretting all purchases !! We have been in service way too much for having brand new vehicles !! The place never has loaners available! Or it is a 2-3 week wait. They could care less what issue your having with your...
Google+ Review
- May 22, 2018
Could not make it in to service car due to work and the drove 70 miles to pick it up and have it serviced. Highly recommended
Google+ Review
- May 22, 2018
Google+ Review
- May 21, 2018
Google+ Review
- May 20, 2018
Google+ Review
- May 19, 2018
Google+ Review
- May 19, 2018
My experiences with Mercedes-Benz of South Orlando have always been the top tier of customer service. I am sad when I leave Orlando I will no longer have such excellent service.
Response from the owner Replied: Thank you for the wonderful review! It's great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there's anything else we can do to help you.Best,Justin Saavedra - jsaavedra@mbso.com - (407) 367-2731
Google+ Review
- May 19, 2018
Just bought our third MB today. Want to thank the team at Mercedes-Benz of South Orlando: Mr. Tim Lofton (Sales Professional), Mr. Mohammed Mashak (Manager), Mr. Ron Mitchell (Finance), and Mr. Thiago Campanhol (Technical Concierge). It was a very pleasant and smooth process. Of course they were...
Google+ Review
- May 18, 2018
Could not make it in to service car due to work and the drove 70 miles to pick it up and have it serviced. Highly recommended
Google+ Review
- May 18, 2018
Amazing service rep.
Google+ Review
- May 17, 2018
Google+ Review
- May 17, 2018
Left by Joseph B.
Cars.com Review
- May 17, 2018
Ivan was a outstanding sales person I would recommend him to everyone he is patient and very accommodating. Ivan made my experience in buying a car very pleasant..
Google+ Review
- May 16, 2018
Google+ Review
- May 15, 2018
Google+ Review
- May 15, 2018
I had my oil changed @ the dealership the overall experience was good except from that I come in for oil change ONLY and the technician had service A form instead WITHOUT any explanation of service and a much higher cost I would have preferred to be informed and fully explained all service prior to...
Google+ Review
- May 13, 2018
Great services and people nice environment Eric Williams is one of the best always take care of me
Google+ Review
- May 13, 2018
Excellent services!!!! So glad I chose this dealership. The staff is superior and the best
Google+ Review
- May 13, 2018
2nd Time in last 6 Months they take my appointment over the phone and never put mi on the list of appointments for that day!. 2 TIMES i the last 6 months. Also, when you call them to confirm again, they put you on hold and hang up!Very unprofessional! The regular Nissan or Kia dealerships probably...
Google+ Review
- May 13, 2018
Google+ Review
- May 11, 2018
2nd Time in last 6 Months they take my appointment over the phone and never put mi on the list of appointments for that day!. 2 TIMES i the last 6 months. Also, when you call them to confirm again, they put you on hold and hang up!Very unprofessional! The regular Nissan or Kia dealerships probably...
Google+ Review
- May 10, 2018
Keith and the service department team members are excellent!
Google+ Review
- May 10, 2018
Google+ Review
- May 09, 2018
Left by Edwin R.
Great services and people nice environment Eric Williams is one of the best always take care of me
Google+ Review
- May 09, 2018
Great service even helps going and returning from the mall accross the street
Google+ Review
- May 08, 2018
Excellent services!!!! So glad I chose this dealership. The staff is superior and the best
Google+ Review
- May 08, 2018
Google+ Review
- May 08, 2018
Always great doing business with Mercedes Benz of South Orlando!
Google+ Review
- May 07, 2018
Great Job
Google+ Review
- May 07, 2018
Top notch service
Google+ Review
- May 07, 2018
Love this dealership take my car for service, they serve you breakfast and lunch. Customer service is tops.
Google+ Review
- May 04, 2018
The entire team at Mercedes Benz of South Orlando is outstanding. I purchased my car at this location and every team member from the sales department, to service, to finance has been knowledgeable, trustworthy and helpful. I truly enjoy coming here to have my car serviced. The valet crew is also...
Google+ Review
- May 03, 2018
Chris Overmeyer is point blank the very best service rep I have ever dealt with in my 25 years of owning a Benz. He is super accommodating, helpful, thoughtful and makes sure that I fully understand what needs to happen. I can honestly say that if Chris leaves MBSO I would probably sell my MB and...
Google+ Review
- May 03, 2018
Excellent experience! Mercedes always goes above and beyond! Thank you Robert Coleman for making all this happen.
Google+ Review
- May 03, 2018
When I visit Mercedes benz South I am treated like a Princess. The people working there especially Jose Diaz in Sales and Paul in service.I totally love the VIP treatment they give their customers. My girlfriend owns a Cadillac and I am trying to convince her to trade it for A Mercedes benz. This is...
Google+ Review
- May 03, 2018
We purchased a GLS 450 that had door noise from beginning. We had it in three times for the problem. The last time they said Mercedes would contact us about the problem. The dealership should handle the problem and Mercedes never did contact us. We gave up on this dealership and call Fields of...
Google+ Review
- May 03, 2018
Thy told me to bring the vehicle in, once I did that they took a long time to call me. Once they did call me they told me that they were going to work on the vehicle. So its been passed couple of days after the call and Ive been calling trying to find my vehicle but they cant even find it. Its been...
Google+ Review
- May 03, 2018
Left by Eileen O.
Mr. Mooty provided excellent service!
Google+ Review
- May 02, 2018
Very easy transaction, Mr. Saddiqui was very nice and professional.
Google+ Review
- May 02, 2018
Brian did an excellent job taking care of us and the car.
Google+ Review
- May 02, 2018
Excellent service that will keep you coming back.
Google+ Review
- May 01, 2018
When I visit Mercedes benz South I am treated like a Princess. The people working there especially Jose Diaz in Sales and Paul in service.I totally love the VIP treatment they give their customers. My girlfriend owns a Cadillac and I am trying to convince her to trade it for A Mercedes benz. This is...
Google+ Review
- April 30, 2018
I am enjoying my new Mercedes. It was easy to purchase and all of the staff at Mercedes Benz of South Orlando were extremely friendly and professional
Google+ Review
- April 29, 2018
Google+ Review
- April 29, 2018
Google+ Review
- April 29, 2018
Google+ Review
- April 29, 2018
Google+ Review
- April 29, 2018
AWESOME SELECTION OF MERCEDES BENZ!!!
Google+ Review
- April 28, 2018
Our highest recommendation goes to our salesman Fayez Harby, finance manager Ronald Mitchell, product concierge Thiago Campanhol and manager Clarence Horne for giving us a satisfying ultimate buying experience!! All of these professionals deserve a reward!!!We love our new 2018 GLE 350 4matic SUV...
Yelp Review
- April 28, 2018
If you're looking to buy a new vehicle, Look no further than Mercedes-Benz of South Orlando. My sales person was Hector and I worked with Nancy in finance. So far, I have purchased three vehicles from this dealership and could not imagine taking my business anywhere else. I have never been treated...
Google+ Review
- April 27, 2018
The entire team at Mercedes Benz of South Orlando is outstanding. I purchased my car at this location and every team member from the sales department, to service, to finance has been knowledgeable, trustworthy and helpful. I truly enjoy coming here to have my car serviced. The valet crew is also...
Yelp Review
- April 27, 2018
We just purchase a new car for our son . We met with Duane Phillips , Duane was extremely helpful in helping us get the best price for the car . We had decided to compare the car to other Mercedes dealerships. Duane stayed in constant communication with us , and was polite , professional and great...
Yelp Review
- April 26, 2018
The entire team at Mercedes Benz of South Orlando is outstanding. I purchased my car at this location and every team member from the sales department, to service, to finance has been knowledgeable, trustworthy and helpful. I truly enjoy coming here to have my car serviced. The valet crew is also...
Google+ Review
- April 26, 2018
Test drove a car and got great service
Google+ Review
- April 25, 2018
Google+ Review
- April 25, 2018
Within minutes roadside assistance had someone on their way to assist me in getting my car back on the road. A text with a map showing me up to date information on his location was great so I knew when to expect service.
Google+ Review
- April 25, 2018
Five stars for Mercedes benz service dept.
Google+ Review
- April 25, 2018
Hector Perez, our excellent salesman, just couldn't have done anything better. This dealership works HARD to exceed expectations and delivers soundly. Very impressed with my new AMG, MB of South Orlando and Hector Perez.
Yelp Review
- April 22, 2018
Keith was our service guy. He and Every staff member far exceeded our expectations. From the time you drive in, they are smiling, opening doors, Offering assistance. We are use to receiving great service at all Mercedes Benz dealerships. (Chicago/Kansas City ) My husband bought his 1st Benz in...
Google+ Review
- April 20, 2018
Best Mercedes dealership in Orlando
Google+ Review
- April 20, 2018
Google+ Review
- April 19, 2018
Excellent experience! Mercedes always goes above and beyond! Thank you Robert Coleman for making all this happen.
Google+ Review
- April 19, 2018
Google+ Review
- April 18, 2018
Best Mercedes dealership in Orlando
Response from the owner Replied: Thank you for the 5-Star rating, and for your delightful review about our dealership!
Google+ Review
- April 18, 2018
Left by Michael B.
Chris Overmeyer is point blank the very best service rep I have ever dealt with in my 25 years of owning a Benz. He is super accommodating, helpful, thoughtful and makes sure that I fully understand what needs to happen. I can honestly say that if Chris leaves MBSO I would probably sell my MB and...
Google+ Review
- April 18, 2018
Great place with tones of car to choose from.
Google+ Review
- April 17, 2018
Nacimiento