Google Review
- June 16, 2021
This dealership stands by its word when it calls you a "VIP". The service is excellent and the main reason why I'm a continued customer. Thank you Mercedes-Benz of South Orlando.
Google Review
- June 14, 2021
I HIGHLY recommend Mercedes-Benz of South Orlando! Justin, Tom and William were all outstanding! I have never bought a car with such a smooth process!! They made sure to answer all my questions and take the time to continuously follow up with me to see how the car is and if I had any questions....
Google Review
- June 14, 2021
service was great despite heavy volume for my visit
Google Review
- June 12, 2021
Been waiting for 4 hours for basic 30k service & tire change. At 1:17pm, I get a text from the service advisor my car is the car wash line. Its now 2:47pm. And, I had to reach out to him for an ETA. This on top of getting to my appointment at 10am and no one even came to the car to greet me. At...
Google Review
- June 09, 2021
This was my Very Best experience purchasing a Car ever! Everyone was very respectful, knowledgeable and professional!! I highly recommend the Millenia Mercedes Benz dealership!
Google Review
- June 08, 2021
Paul is the best advisor thus far I had since 09 thank you so much for being there when most needed. From customer service to valet service mercedez you guys are the best. I love it here.
Google Review
- June 07, 2021
Came here a few years ago and we quickly left , decided to go in again and give them another chance this week and I was not disappointed.Came in and was greeted and introduced to Nabil , told him what I wanted. He found the car , brought the car over , showed me the car , I drove the car we made...
Google Review
- June 07, 2021
My salesman Brian Pardo was absolutely great to work with. Took the time to go over anything and everything with us. I would absolutely recommend these guys to any of my friends.
Google Review
- June 04, 2021
I cannot adequately convey with words our experience at Mercedes-Benz of South Orlando. Congratulations and kudos for the best customer service a potential buyer could expect.Robert Coleman, simply the best at his craft. Knowledgeable, intently listens to our needs, concerns and desires, commits to...
Google Review
- June 04, 2021
Excellent service.. very professional, prices are a little high but overall is very good.
Google Review
- June 03, 2021
I have received EXCELLENT service from this dealership! My husband and I were down in Palm Beach for a wedding and our GLA250 started showing some issues. All the lights came on and we couldn't drive it. It was a Sunday, and the closest dealership down there was closed. We called Mercedes South...
Google Review
- June 02, 2021
Dont go here!I made a reservation to test drive a camaro zl1 and they called me back to confirmed my request. They only told me, when I got there, that the car was already sold and not available for test drive. I drove two hours to get to this place! I dont understand why no one call to say...
Yelp Review
- June 02, 2021
Don't go here! I made a reservation to test drive a camaro zl1 and they called me back to confirmed my request. They only told me, when I got there, that the car was already sold and not available for test drive. I drove two hours to get to this place! I don't understand why no one call to say...
Google Review
- June 01, 2021
Google Review
- June 01, 2021
Customer service at its best! Took my Benz for a windshield replacement and could not be happier. Very smooth process, was given a courtesy vehicle while it was ordered and replaced. Efficient and friendly! Highly recommend!
Google Review
- June 01, 2021
Excellent job, very pleased with the work done on my car.
Google Review
- June 01, 2021
This was by far the best experience that I have had in purchasing a vehicle. Kyle Corbin was my salesman and ensured that everything was taken care of remotely. I walked in, picked up the keys to my car and walked out. That simple!
Google Review
- June 01, 2021
Google Review
- June 01, 2021
Viktor made getting my car serviced a breeze!
Google Review
- May 31, 2021
Every person I encountered over the 2 day experience was pleasant & professional. Our salesperson Robert Coleman & his team were exceptional. Nancy in finance was great to work with, Diego who explained how to use all the features of the car we purchased was so knowledgeable & patient. It was a...
Google Review
- May 30, 2021
Google Review
- May 30, 2021
Very satisfied. Maria was awesome!!!
Google Review
- May 29, 2021
Horrible customer service, from when I got there until I leave. My wiper arm cover supposedly broke off in the carwash and I had to drive all the way back to get it, the advisor put it on but I later find out that the clasp was broken... No genuine apology was issued. I recommend retraining.
Google Review
- May 29, 2021
I appreciate the professional service I received from Corey Toombs. This is the second Mercedes I purchased from Mercedes-Benz of South Orlando. I will continue to purchase from them so that I can receive their excellent service and care. Sales, Finance and Concierge, thank you!
Google Review
- May 29, 2021
Google Review
- May 29, 2021
Google Review
- May 29, 2021
Google Review
- May 29, 2021
Google Review
- May 29, 2021
Quick. Easy. No games for me.
Google Review
- May 29, 2021
A very good experience, they was knowledge of the problem.
Google Review
- May 28, 2021
Very clean dealership and the staff are amazing and very nice!! Would recommend anyone to go check out this dealership. Decent prices on their cars and SUVs too!!!
Google Review
- May 28, 2021
Great place for service and sales. 5 star place for sure
Google Review
- May 28, 2021
My service advisor Orlando is the best , he tool the time to explain all my options and available service my vehicle needs.
Google Review
- May 28, 2021
Great customer service. Sales dept - Racine, Finance - Nancy, service Victoria, concierge Kauai, not mentioning delicious omelette for breakfast. VIP service indeed. Highly recommended.
Google Review
- May 27, 2021
Excellent, quick, & professional service as we had a slight problem with our car.
Response from the owner Replied: So glad our team was able to help, Alethia. Thank you for choosing Mercedes-Benz of South Orlando!
Google Review
- May 27, 2021
Service Agent Nigel was very rude , lied too much . When me and my husband arrived at your location to fix the break light , Nigel told that that we needed 2 front tires. We asked him the price he told us only $500 for both tires and asked me to give him my cc to pay for it , I asked him why is he...
Google Review
- May 27, 2021
I mean wow!!!! Nabil was amazing! He was patient and not pushy. He helped me get my dream car and I can tell Im going to be in the MB South Orlando Family for years to come. Thank you all for the amazing hospitality, service & care during my car buying business. God is so good & Im happy he sent me...
Response from the owner Replied: Cotura,We cant thank you enough for your kind words! Were so glad to hear that Nabil was able to get you behind the wheel of your dream car! We are already looking forward to your next visit.
Google Review
- May 27, 2021
I have 2011 and a 2015 E350 and E400. Took the 2011 in for regular maintenance. All was completed in a timely matter with no complaints. However, I will be selling both cars since they are aging and continued repairs will start happening more often. Since the dealer's labor costs have now been...
Google Review
- May 27, 2021
(Translated by Google) I was very well attended! The place is impeccable!(Original)Fui super bem atendido! O lugar impecvel!
Response from the owner Replied: Thank you for the positive rating, Sergio! We look forward to working with you again in the future.
Google Review
- May 26, 2021
They aim for top notch service and delivered for us with our recent ML350 service request.
Response from the owner Replied: So glad our team here at Mercedes-Benz of South Orlando was able to deliver on your recent ML350 service request, Julie. Please let us know if there is anything we can lend a hand with in the future.
Google Review
- May 26, 2021
I purchased a vehicle from MBSO in May of 2021 and, at first, was not completely satisfied with the purchase. However, MBSO, and Brian Pardo especially, did not rest until all my issues were resolved and I was completely happy with my vehicle. I was impressed with how much effort and care they put...
Response from the owner Replied: Cristian,We cannot thank you enough for your honest review. Were so glad that Brian and the rest of our team worked so hard to make sure you were 100% happy with your new vehicle. If any other questions or concerns come up along the way, please dont hesitate to reach out to us.
Google Review
- May 26, 2021
Response from the owner Replied: Thank you, Curtis! We look forward to working with you again in the future.
Google Review
- May 26, 2021
Response from the owner Replied: Thank you for choosing Mercedes-Benz of South Orlando for your automotive needs, Greg. See you next time!
Google Review
- May 26, 2021
Response from the owner Replied: We appreciate the 5-star review, Tammy! Our team will be here for you whenever you need us next.
Google Review
- May 26, 2021
Response from the owner Replied: We appreciate you taking the time to leave us a review, Basim. If you ever have any feedback or suggestions for our team, please dont hesitate to reach out to us. Thank you!
Google Review
- May 26, 2021
Response from the owner Replied: Wow! Thank you for the 5-star rating, Siva! We look forward to your next visit.
Google Review
- May 26, 2021
Response from the owner Replied: Thank you for the 5-star review, Omar. Our team will be here for you whenever you need us next!
Google Review
- May 26, 2021
Response from the owner Replied: Thank you for the 5-star rating, Christian! And thank you for choosing Mercedes-Benz of South Orlando.
Google Review
- May 26, 2021
Response from the owner Replied: Thank you for choosing Mercedes-Benz of South Orlando, Othamar. We look forward to working with you again in the future!
Google Review
- May 26, 2021
Response from the owner Replied: We appreciate the 5-star rating and thank you for your support, Navaid!
Google Review
- May 26, 2021
Response from the owner Replied: Thank you, Maria! Were glad to know that our team provided you with a 5-star star experience.
Google Review
- May 26, 2021
Response from the owner Replied: Thank you for the 5-star rating, Troy! Our team will be here for you whenever you need us next.
Google Review
- May 26, 2021
Response from the owner Replied: Thank you for your rating, Podikunju. If you have any feedback or suggestions for our team, please do not hesitate to update your review with details or contact us directly. We hope to hear from you.
Google Review
- May 26, 2021
Response from the owner Replied: Thank you for the positive rating, Dan! Our Mercedes-Benz team will be here for you whenever you need us next.
Google Review
- May 26, 2021
Response from the owner Replied: We appreciate the 5-star rating, Garrel. Thank you for choosing Mercedes-Benz of South Orlando!
Google Review
- May 26, 2021
Response from the owner Replied: We appreciate the positive rating, Debra. Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future.
Google Review
- May 26, 2021
(Translated by Google) What a shame to have to say the BAD SERVICE of MERCEDES BENZ MILLENIA MALL. Starting with Maria on 08/04/2021 and then John Paul, Service Department, still waiting for a call from him to this day. They do not have a courtesy car so they indicate I have to wait to see when. Not...
Response from the owner Replied: Gloria,We're sorry to hear you had so much trouble scheduling your service appointment. If you would be willing to discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- May 26, 2021
best spot
Response from the owner Replied: Thank you, James! Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future.
Google Review
- May 26, 2021
I given Mercedes 2 because one of the pieces that it was removed to do job in the engine was put back on my car broken i did not realize that after a few days that we pick up the car i try to reach up to my consulting Eric never heard anything ,i give up trying to get the service a pay for ,yes...
Google Review
- May 26, 2021
Very professional and excellent customer service.Very fast and accurate service.
Response from the owner Replied: This is what we love to hear, Hernan. Thank you for choosing Mercedes-Benz of South Orlando!
Google Review
- May 26, 2021
Great experience with Paul in the service department!
Response from the owner Replied: Were happy to hear your experience with Paul was a great one, Shane! We will make sure he sees your review.
Google Review
- May 25, 2021
Great experience during my service appointment and Maria was awesome!
Response from the owner Replied: This is what we love to hear! We will make sure Maria sees your kind words.
Google Review
- May 25, 2021
Excellent serviceKeith Mooty is always willing to help.We did not have an appointment going in the dealer because we had a problem with the battery.That was not a problem, the vehicle was back in the road in no time.We always service our MB at the dealerIts definitely worth it
Response from the owner Replied: Eduardo,We appreciate you taking the time to walk us through your recent service appointment! Were so glad that Keith and the rest of our team were able to step in and get you back on the road quickly and safely. Please let us know if there is anything we can do for you in the future!
Google Review
- May 22, 2021
Gary is an absolute gem to work with. He works with you, not against you like most dealerships do these days. Hes super patient and finds the right car for you and what your needs are. This customer service is why Id always choose to be a MB driver for life.
Response from the owner Replied: Thank you for taking the time to call out Garys great work, Desiree. We look forward to working with you again in the future!
Google Review
- May 21, 2021
Great ppl. Great communication! No complaints.
Response from the owner Replied: This is what we love to hear, Nathan! Thank you for taking the time to leave us a review.
Google Review
- May 21, 2021
Hands down the BEST service by all members of this team! We felt like royalty from the beginning to end of our purchase! Hector, the salesman was diligent to listen to our needs and cater to them precisely! Nancy, the finance manager dealt with our concerns with the utmost care and respect! Dominic,...
Response from the owner Replied: Thank you for taking the time to walk us through your recent car-buying experience, Kathy. Were thrilled to know that Hector and the rest of our team made you feel like royalty from start to finish. Happy driving and we look forward to working with you again in the future!
Google Review
- May 21, 2021
Ana Coronel gave me her undevoted attention and went the x-tra mile to assist me, despited the fact that I did not have an appointmet and she was super busy! Keep up the excellence service!! Ty!!
Response from the owner Replied: Nancy,Thank you for taking the time to call out Anas great work. We are lucky to have Ana on our team and are thrilled to know that she provided you with such excellent service. We will make sure she sees your review!
Google Review
- May 20, 2021
This dealership strives to give great service, always looking to go the extra mile. No business is perfect; the key is how they react when things dont go as planned. I can honestly say they do what they can in order to make things right.
Response from the owner Replied: Thank you for your kind words, Brian! Were so glad our team has always provided you with great experience and made things right when your visits were less than perfect. We look forward to working with you for years to come!
Google Review
- May 19, 2021
My experience was hardly what would is expected from a dealership of this reputation. My car was picked up for a routine maintenance and a small oil leak found. Rather than call the warranty department immediately, I was asked for payment to fix the problem. When the car was fixed, 10 days later, it...
Response from the owner Replied: Thank you for taking the time to bring this to our attention, Cheryl. We apologize for any miscommunication regarding your vehicle's service needs. As you mentioned, someone from our team has already stepped in to make sure that the situation is handled, but if you have any follow-up questions, please feel free to get in touch with Jeff Summers at jsummers@mbso.com. Thank you.
Yelp Review
- May 19, 2021
Thanks for the excellent customer experience! VIP experience. My service adviser I have known for years is Chris Overmyer.
Google Review
- May 19, 2021
Response from the owner Replied: Thank you for taking the time to leave us a review, Ny. Our team will be here for you whenever you need us next!
Google Review
- May 19, 2021
Response from the owner Replied: Were happy to learn that your recent visit was a 5-star one, Jeffrey! We look forward to your next visit.
Google Review
- May 19, 2021
Response from the owner Replied: We're sorry to learn that your recent visit to Mercedes-Benz of South Orlando was a 1-star one. If you would be willing to share more details about your experience, please contact Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- May 19, 2021
Response from the owner Replied: Thank you for the 5-star rating, Michelle. We look forward to your next visit!
Google Review
- May 19, 2021
Response from the owner Replied: We appreciate the 5-star rating, Donald. Please let us know if there are any Mercedes-Benz sales or service needs that we can assist you with in the future.
Google Review
- May 19, 2021
Response from the owner Replied: We appreciate you taking the time to rate your recent visit to Mercedes-Benz of South Orlando, Jesus. If you have any feedback for our team, please do not hesitate to update your review or reach out to us. Thank you!
Google Review
- May 19, 2021
Response from the owner Replied: Thank you for the 5-star rating, Richel. It was such a pleasure working with you!
Google Review
- May 19, 2021
Response from the owner Replied: Thank you for the positive rating, Kevin. If you ever have any feedback for our team, please dont hesitate to update your review or reach out to us.
Google Review
- May 19, 2021
Response from the owner Replied: Thank you for taking the time to rate your recent visit with us, Joan. See you next time!
Google Review
- May 19, 2021
Response from the owner Replied: Thank you for the 5-star rating, Maurice! Our team will be here for you whenever you need us next.
Google Review
- May 19, 2021
Response from the owner Replied: We appreciate the 5-star rating! Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future.
Google Review
- May 19, 2021
Response from the owner Replied: Thank you for your positive rating, Bella. If there is anything our team could have done to improve your experience even slightly, please let us know!
Google Review
- May 19, 2021
Response from the owner Replied: Were happy to hear that your recent visit was such a positive one. Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future. Thank you!
Google Review
- May 19, 2021
Left by Anthony C.
Paul Jones did an outstanding job taking care of me as my service manager!
Response from the owner Replied: Thank you for taking the time to update your review, Anthony! Were so glad that Paul provided you with outstanding service. Please let us know if any questions or concerns come up in the future.
Google Review
- May 19, 2021
Excellent service!
Response from the owner Replied: Thank you for your kind words, Roberto! Our team will be here for you whenever you need us next.
Google Review
- May 19, 2021
Gary was very helpful who sold me my Mercedes-Benz. _----_-------------------_----------++++++--------------------night it was very helpful with my car where they got ready he gave me a call I really really appreciate what he did
Response from the owner Replied: Thank you for the 5-star rating, John! We hope you are loving your new Mercedes-Benz. Please let us know if there are any sales or service needs we can assist you with in the future.
Google Review
- May 19, 2021
Mercedes Benz of South Orlando is the place to take your car, and talk to Eric Williams, he is very professional and will take care of you.
Response from the owner Replied: We appreciate the 5-star review, Rafael! We are so lucky to have Eric on our team and will make sure he sees your kind words. Your support is much appreciated!
Google Review
- May 19, 2021
Paul shows attention to detail. Kept me informed.
Response from the owner Replied: Thank you for taking the time to call out Pauls create work, Deanna! We will make sure he sees your review.
Google Review
- May 18, 2021
Took my Mercedes Sprinter 3500 in for recall servicing. Maria Coronel was my Service Manager and provided knowledgeable, quick, and efficient managing of my vehicle. The vehicle was serviced and returned when she had estimated. I am completely satisfied with the work performed and the...
Response from the owner Replied: William,Thank you for choosing Mercedes-Benz of South Orlando for your recent service appointment. Were thrilled to know that Maria and the rest of our team provided you with such professional and efficient service. We will make sure to pass your kind words along to them!
Google Review
- May 18, 2021
Service appointment process very streamlined, allowing for planning and time saving. Staff is very nice too!
Response from the owner Replied: Melissa,Were happy to hear that your recent service appointment was so seamless. Please let us know if there are any service needs we can lend a hand with in the future.
Google Review
- May 18, 2021
In was in the market for a very specific previously owned GLC model when I went to Mercedes Benz South Orlando and Gary Doyle originally helped me. I didnt end up finding the GLC that first day even though Gary worked diligently to meet my needs. A few days later my husband and I decided to go back...
Response from the owner Replied: Thank you for taking the time to walk us through your recent car buying experience. Were thrilled to hear that Gary was able to find you the GLC you were looking for and that Margie and RJ were able to answer questions and make the process as easy as possible. We will make sure they each see your kind review. We look forward to working with you again in the future!
Google Review
- May 18, 2021
My experience at this location was great, They took very good care of my car to my satisfaction and the price was reasonable. Keith has positively contributed to my experience there, he made great recommendations before service my car. Overall he knows what is doing and his customer service skills...
Response from the owner Replied: This is what we love to hear, Elysee! Were lucky to have Keith on our team and are thrilled to know that he contributed to your experience in such a positive way. We will be here for you whenever you need us next!
Google Review
- May 17, 2021
A very friendly and professional staff. Service team was fast in servicing my vehicle.
Response from the owner Replied: This is what we love to hear, Jeff! So glad to know that our service team provided you with such a friendly and fast experience. See you next time!
Google Review
- May 15, 2021
My salesman Hector was great. The process of buying a car with him was a seamless experience. Thank you.
Response from the owner Replied: Thank you for taking the time to call out Hectors great work, Rosalinda! Were thrilled to hear that it was such a positive and seamless experience. Happy driving!
Google Review
- May 14, 2021
Scheduled a service call to do repairs for air bags as per the recall. After waiting for an hour or so, I was told they cant find the parts required for the work scheduled. Its been two weeks, still waiting for their call to reschedule.
Response from the owner Replied: Thank you for taking the time to bring this to our attention, Baljit. We apologize that it has taken much longer than expected to get that recall work scheduled. At your convenience, please reach out to Jeff Summers at jsummers@mbso.com so that we can get to the bottom of this. Thank you for your time.
Google Review
- May 14, 2021
I've always had a great experience while at Mercedes and this time was no different, Justin took really great car of us, I will always recommend coming here for any service your Mercedes might need, but if you don't require car services, getting you car washed and detailed here, is a fantastic...
Response from the owner Replied: Thank you for taking the time to update your review, Elizabeth. Were thrilled to know that you had another great experience with our team. We will make sure to pass your kind words along to Justin. See you next time!
Google Review
- May 14, 2021
Recent visit to MB of South Orlando was great. My service agent and everyone I encountered were very nice and professional. Had a tasty omelette and cappuccino which were complimentary. Simply put, the overall experience was pleasant and not too time consuming. Great job folks!
Response from the owner Replied: Were happy to hear that you had a great visit, Frank. Thank you for your kind words! We look forward to working with you again in the future.
Google Review
- May 13, 2021
This dealership is wonderful from the time you pull in, until you leave. The smell of breakfast being cooked by a chef in the lounge makes waiting delightful. The staff is friendly and knowledgeable. As a woman I feel safe with my truck in their hands.
Response from the owner Replied: We cant thank you enough for your kind words, Veronica. Were so glad to hear that you enjoyed our breakfast, staff, and overall service. It was such a pleasure working with you!
Google Review
- May 13, 2021
This place is crazy busy yet they still find the time to provide a positive personal experience. It was the start of our Disney trip to Orlandobut we had to be towed 60 miles from Ocala, Service Advisor Paul Jones took charge, made sure we had interim transportation and supervised the repairs....
Response from the owner Replied: Thank you for your review! Were glad our team was able to provide you with such a personal experience amidst the busyness and get you back on the road as quickly and safely as possible. Your recommendation is much appreciated!
Google Review
- May 13, 2021
Amazing service. Very fine tuned operation! Super nice Mall of Millenia across the street also! We were very well pleased. Also, no charge, said under warranty!
Response from the owner Replied: We appreciate you taking the time to leave us a review, Linda! Were so glad you received amazing service. See you next time!
Google Review
- May 13, 2021
Excellent experience. I used to service both of our cars at the Maitland location however, over the years, their service became unreliable to the point where they lost my car during a routine service. Decided to give this location a try and James was excellent. Was expecting our repair to take...
Response from the owner Replied: Andy,Thank you for choosing Mercedes-Benz of South Orlando for your recent service appointment. Were glad to know that James provided you with an excellent experience and that our team was able to get your vehicle back to you same day. See you next time!
Google Review
- May 12, 2021
Great service and very accommodating to our needs. Our sales person Zuhare is great person to work with and I look forward to our next transaction.
Response from the owner Replied: This is what we love to hear, Carlos. Thank you for taking the time to let us know that Zuhare provided you with such great service. Please let us know if there is anything we can lend a hand with in the future. Thank you!
Google Review
- May 12, 2021
Worst dealership experience in 30 years of driving luxury cars. I have a close friend that works there and she referred me to the sales manager Robert Coleman to get a new AMG GT 4 door. Sat in the dealership for 3 hours while they pulled paperwork/located a vehicle and looked over my one year old...
Response from the owner Replied: Thank you for taking the time to bring this to our attention, Danny. What you describe is certainly not the level of service that we strive to provide to our customers here at Mercedes-Benz of South Orlando. At your earliest convenience, please reach out to Justin Saavedra at jsaavedra@mbso.com so that we can get to the bottom of this. Thank you for your time.
Google Review
- May 12, 2021
I am disappointed with this car manufacturer's service.I had a small accident in the parking lot and had my car repaired. I paid $ 10,000 for the VIP package, to be guaranteed a replacement car when I get it repaired. but no, they said no car until July and now I have to wait 1 hour to pass my...
Response from the owner Replied: Isabella,Thank you for taking the time to detail your recent experience. We're sorry to hear that you feel that you're not getting value out of your VIP package. If you would be willing to discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you.
Google Review
- May 12, 2021
Response from the owner Replied: Thank you for choosing Mercedes-Benz of South Orlando, Miguel. It was such a pleasure serving you. See you next time!
Google Review
- May 12, 2021
Response from the owner Replied: We appreciate the positive rating, Phraner! If you ever have any feedback for our team, please do not hesitate to reach out to us. Thank you!
Google Review
- May 12, 2021
Response from the owner Replied: Thank you for the 5-star rating, Pedro. Our team will be here for you whenever you need us next.
Google Review
- May 12, 2021
No respect for customers anymore.
Response from the owner Replied: This certainly isnt what we like to hear, Mustafa. At your convenience, please contact Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- May 12, 2021
I really like this dealership. They have great service, responsive team members and the VIP rewards program. I am repeat customer. Their car service is excellent also.
Response from the owner Replied: Diana,We cant tell you how much we appreciate that you choose to work with our team time and time again! It is always such a pleasure working with you and we look forward to continuing to serve you for years to come.
Google Review
- May 12, 2021
Trying to get prices on a job no pick up the phone
Response from the owner Replied: We're sorry that our team was busy when you called and was not able to get you the quote that you were looking for, William. If you would still like to speak with us, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- May 12, 2021
The valet service that was provided and the the service of my vehicle that was performed was exceptional. Thank you.
Response from the owner Replied: Cress,Were thrilled to hear that you appreciated the valet service. We will make sure to share your kind words with our valet team!
Google Review
- May 11, 2021
Gary is absolutely amazing. He made the process of buying a car so easy and fun! He always had my best interest and was really vocal. Never have I left so happy and satisfied with a car purchase! Big thanks to Yvette as well for making it an easy process in the finance office! Thank you!
Response from the owner Replied: Thank you for taking the time to call out Garys great work, Isabella! Were thrilled to hear that he made the car-buying process so easy and fun. We will make sure to pass your kind words along to him and Yvette. See you next time!
Google Review
- May 11, 2021
Awesome Team!!!! From beginning to end the process was flawless and the treatment is A++. Best car buying experience ever. If anyone is looking for a car go to Mercedes Benz-South Orlando
Response from the owner Replied: This is what we love to hear! Were so glad that our team made this car-buying experience the best one youve ever had. Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future.
Cars.com Review
- May 11, 2021
I will preface this by saying that I am a Mercedes Enthusiast and have owned 9 MB's since 2004. Also, if you want to see the real reveiws of this store, go on Yelp, where they get less than 2 stars. I purchased a used 2018 S550 from MBSO during the plandemic in April of 2020, To get right to the...
Yelp Review
- May 06, 2021
Terrible service. No clue what they are doing. Vehicle brought in four times for the same issue and still can't fix the issue. VIP program is laughable the way you are treated. Cannot get a call back with updates. No offer or a "no" when it comes to being given a loaner. You think they would try to...
Google Review
- May 05, 2021
If you have a Mercedes Sprinter Van, save your time and go to a different dealership. They dont know how to run a simple diagnosis. Three hours after the vehicle left the dealership, new lights were already turning on. And that was after I told their diagnosis was not correct for 2 times. Exchanged...
Response from the owner Replied: Were sorry to hear that this was your experience with our service team, Michel. If you would be willing to discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- May 05, 2021
Response from the owner Replied: Thank you for the 5-star rating, Bibi! Our team will be here for you whenever you need us next.
Google Review
- May 05, 2021
Response from the owner Replied: Thank you for taking the time to rate your recent visit to Mercedes-Benz of South Orlando, Carlos. We're sorry to learn that it was not a positive one. We would like to hear additional details about your visit and who you worked with. If you would be willing to share, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- May 05, 2021
Response from the owner Replied: Thank you for choosing Mercedes-Benz of South Orlando, Gary. Please let us know if there is anything we can lend a hand with in the future.
Google Review
- May 05, 2021
Worst I've ever experienced at a mercedes dealer, made appointment for a recall was told they had the part, was there over 2 hours and was told no part, other simple fix on seat technician was uncapeable of fixing 3 hours 35 mile drive, all for nothing.
Response from the owner Replied: Marvin,We're sorry to hear that this was your experience with our team. If possible, we would like to learn more about who you worked with. At your convenience, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- May 02, 2021
I had a pleasant experience and i was very well attended by Sal.
Response from the owner Replied: This is what we love to hear, Leonardo! We will make sure Sal sees your review.
Google Review
- May 02, 2021
Response from the owner Replied: We appreciate you taking the time to rate your recent visit to Mercedes-Benz of South Orlando, Mike. If possible, we would like to learn more about your experience and what made it a 1-star one. At your convenience, please reach out to Justin Saavedra at jsaavedra@mbso.com so that we can discuss. Thank you for your time.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the positive rating, Deb! And thank you for choosing Mercedes-Benz of South Orlando
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for choosing Mercedes-Benz of South Orlando, Yaritza! Our team will be here for you whenever you need us next.
Google Review
- May 02, 2021
Response from the owner Replied: We appreciate the positive rating, Paul. Thank you for choosing Mercedes-Benz of South Orlando!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the 5-star rating, Juliet! Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the 5-star review, John. Our team will be here for you whenever you need us next!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for 5-stars, Julian! Please let us know if there is anything we can lend a hand with in the future.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for 5 stars, Meishi! We look forward to your next visit.
Google Review
- May 02, 2021
Response from the owner Replied: We appreciate you taking the time to leave us a review, Lindry. Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future.
Google Review
- May 02, 2021
Response from the owner Replied: Wow! Thank you for the 5-star rating, Marissa. It was such a pleasure working with you. Happy driving!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the 5-star rating, Eddy! Our team will be here for you whenever you need us next.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for taking the time to rate your visit, Ashely. If you have any specific suggestions or feedback for our team, we would love to hear them.
Google Review
- May 02, 2021
Response from the owner Replied: We cant tell you how much we appreciate the positive rating, Cameron. Thank you for your support!
Google Review
- May 02, 2021
Response from the owner Replied: We appreciate you taking the time to leave us a review, Geof! If you ever have any feedback or suggestions for our team, please do not hesitate to reach out to us.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you, Jeffrey! It was such a pleasure working with you. See you next time.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the positive rating, Rafael! Our team will be here for you whenever you need us next.
Google Review
- May 02, 2021
Response from the owner Replied: We appreciate you taking the time to rate your recent visit, Lyndsey. If you have any feedback or suggestions for our team, we would love to hear from you.
Google Review
- May 02, 2021
Response from the owner Replied: We appreciate the positive rating, Jose! Thank you for choosing Mercedes-Benz of South Orlando.
Google Review
- May 02, 2021
Response from the owner Replied: We're sorry to hear that your recent visit did not meet your expectations, Khaled. At your convenience, please reach out to Justin Saavedra at jsaavedra@mbso.com so that we can learn more about your experience. Thank you.
Google Review
- May 02, 2021
Response from the owner Replied: We appreciate you taking the time to rate your experience at Mercedes-Benz of South Orlando, Ariane. If you would be willing to provide more details regarding your visit and what made it a 1-star one, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- May 02, 2021
Response from the owner Replied: We appreciate you taking the time to rate your recent visit, Bartara. If you have any suggestions or specific feedback for our team, please do not hesitate to update your review or reach out to us. Thank you.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the 5-star rating, Skip. Our team will be here for you whenever you need us next!
Google Review
- May 02, 2021
Response from the owner Replied: We appreciate the positive rating, Ovi! Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the 5-star rating, Eddie! It was such a pleasure serving you.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for 5-stars, Manuel. Our team will be here for you whenever you need us next!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the 5-star rating, Randy! Our team will be here for you whenever you need us next.
Google Review
- May 02, 2021
Response from the owner Replied: We cant thank you enough for your support, Nina! Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future. Thank you!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for choosing, Mercedes-Benz of South Orlando, Anselme! We look forward to your next visit.
Google Review
- May 02, 2021
Response from the owner Replied: Wow! Thank you for the positive rating, Christien. Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the 5-star rating, Quetta! Our team will be here for you whenever you need us next.
Google Review
- May 02, 2021
Response from the owner Replied: We appreciate you taking the time to leave us a review, Deb! Please let us know if there is anything we can lend a hand with in the future.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the 5-star rating, Vanessa! We look forward to working with you again in the future.
Google Review
- May 02, 2021
Response from the owner Replied: We appreciate you taking the time to rate your recent experience at Mercedes-Benz of South Orlando, Shaji. If possible, we would like to learn more about your visit and what made it a 2-star one. If you would be willing to share details, please contact Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- May 02, 2021
Response from the owner Replied: We cant thank you enough for your support, Manuel. Thank you for choosing Mercedes-Benz of South Orlando!
Google Review
- May 02, 2021
Response from the owner Replied: Tonya,If possible, we would like to speak with you to learn more about your experience and what made it a 1-star one. If you would be willing to discuss, please contact Justin Saavedra at jsaavedra@mbso.com at your convenience. Thank you for your time.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for taking the time to rate your recent visit, Juan. Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for taking the time to leave us a review, Nancy. If you ever have any feedback for our team, please do not hesitate to reach out to us.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for your rating, Dan. We're sorry to hear that our team did not impress you this time around. We would love to get your feedback if possible. Please reach out to Justin Saavedra at jsaavedra@mbso.com if you would be willing to speak with us.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for 5-stars, Limary! We look forward to your next visit.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the 5-star rating, Jude! Our team will be here for you whenever you need us next.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for taking the time to leave us a rating, Farah. If possible, we would like to learn more about your visit and where our team may have missed the mark. Please contact Justin Saavedra at jsaavedra@mbso.com so that we can hear from you.
Google Review
- May 02, 2021
Response from the owner Replied: We appreciate you taking the time to rate your recent visit, Ata. See you next time!
Google Review
- May 02, 2021
Response from the owner Replied: We appreciate the positive rating, Panida! Your support means so much to our team.
Google Review
- May 02, 2021
Response from the owner Replied: We appreciate the positive rating, Pearline! It was such a pleasure working with you.
Google Review
- May 02, 2021
Response from the owner Replied: We appreciate you taking the time to rate your recent visit to Mercedes-Benz of South Orlando, Cargo. If you would like to provide us with more details regarding your experience, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the 5-star rating. We look forward to your next visit!
Google Review
- May 02, 2021
Response from the owner Replied: Allan,Thank you for taking the time to rate your visit to Mercedes-Benz of South Orlando. If possible, we would like to learn more about your visit and what made it a two-star one. If you would be willing to discuss further, please contact Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the 5-star rating, Laxshmi. Our team will be here for you whenever you need us next!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for choosing Mercedes-Benz of South Orlando, Kevin! Our team will be here for you whenever you need us next.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for bringing your experience to our attention, Arvind. Please contact Justin Saavedra at jsaavedra@mbso.com so that we can make things right.
Google Review
- May 02, 2021
Response from the owner Replied: Were thrilled to see that your recent visit was a 5-star one, Janice! We look forward to your next visit.
Google Review
- May 02, 2021
Response from the owner Replied: We appreciate you taking the time to leave us a review, Kristi. See you next time!
Google Review
- May 02, 2021
Response from the owner Replied: Wow! We cant thank you enough for the positive rating, Walter. Your support is much appreciated.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the positive rating, Dee! If you ever have any feedback for our team, please dont hesitate to reach out to us.
Google Review
- May 02, 2021
(Translated by Google) I bought a nice car with Hertor, excellent seller, very good attention, we were invited by him to a delicious snack in the cafeteria while we waited for the papers, the very good attention in this place, Thank you Hertor.(Original)Compre un lindo carro con Hertor excelente...
Response from the owner Replied: Congratulations on your new Mercedes-Benz! Were glad to hear that Hector provided you with a 5-star experience from start to finish. We will make sure to pass your thanks along to him. Gracias!
Google Review
- May 02, 2021
OK
Response from the owner Replied: Thank you for your review, Alessandro. It was a pleasure working with you. Please let us know if there is anything we can do to improve in the future.
Google Review
- May 02, 2021
When I visit Mercedes benz South I am treated like a Princess. The people working there especially Jose Diaz in Sales and Paul in service.I totally love the VIP treatment they give their customers. My girlfriend owns a Cadillac and I am trying to convince her to trade it for A Mercedes benz. This is...
Response from the owner Replied: This is what we love to hear, Mavic! Its great to know that Jose and Paul have always provided you with such amazing service. We will make sure to pass your compliments along to Nigel and the rest of our team. See you next time!
Google Review
- May 02, 2021
I had to revisit this dealership again to have the required B Service done last Friday on the CLA, on Sunday I had an oil leak...yeap crazy...but to my surprise I called and got my car pickup from my home so it can be fixed.My service Advisor Eric Williams kept me updated all day and reassured me...
Response from the owner Replied: We appreciate you taking the time to update your review, Angela! Were so glad our team was able to make things right and assist you with your recent service needs. We look forward to assisting you again in the future.
Google Review
- May 02, 2021
The best or nothing
Response from the owner Replied: Thank you for the 5-star rating, Victor! Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future.
Google Review
- May 02, 2021
Tony was Great, very knowledgeable and pleasant.
Response from the owner Replied: Thank you for letting us know that Tony provided you with such a knowledgeable and pleasant service, Ms. Evon! We will make sure to share your kind review with him.
Google Review
- May 02, 2021
Exactly. What I asked for and on time.
Response from the owner Replied: This is what we love to hear, Pete! Were so glad our team was able to deliver. See you next time!
Google Review
- May 02, 2021
Nothing special about the experience at all. We did buy .
Response from the owner Replied: Thank you for your honest feedback, Patricia. If you ever have any suggestions or specific feedback for how our team could improve, please do not hesitate to reach out to us.
Google Review
- May 02, 2021
Good service, attentive staff, clean environment,
Response from the owner Replied: Thank you for your kind words, Irma. Were thrilled to hear that our team has always provided you with such great service.
Google Review
- May 02, 2021
Victor is my service specialist he always takes care of me when I come in there I never go anywhere else thanks again
Response from the owner Replied: Sean,Thank you for taking the time to call out Victors great work. We will make sure he sees your review. See you next time!
Google Review
- May 02, 2021
I have a Mercedes-Benz E350 Blue tech 2011 was on recall they won't fix it for me won't provide me with a loaner car I am very sad and upset right now you don't know what to do and I thought they take care of special care of their clients
Response from the owner Replied: Thank you for taking the time to bring this to our attention, Valerie. At your convenience, please reach out to Jeff Summers at jsummers@mbso.com so that we can answer any questions that you may have. Thank you.
Google Review
- May 02, 2021
After a minor inconvenience, the dealership went above and beyond to make things right. Thanks!
Response from the owner Replied: Were so glad we were able to make things right, Rich. Thank you for your patience and understanding. We look forward to your next visit!
Google Review
- May 02, 2021
Thanks Viktor for all the help with my vehicle.
Response from the owner Replied: We appreciate you taking the time to acknowledge Viktors great work, Victoria. We are lucky to have him!
Google Review
- May 02, 2021
Thank you for the excellent service you provided.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of South Orlando, Jenn! We will make sure to pass your thanks along to your team.
Google Review
- May 02, 2021
Great service at this dealership.Nigal was great.
Response from the owner Replied: Happy to hear it, Bobby. We look forward to working with you again in the future!
Google Review
- May 02, 2021
Viktor kozakov was very cordial and knowledgeable about the car status. He was reliable and assortive. Kudos to Viktor and the MBSO for the service. Thank you.
Response from the owner Replied: Candido,Thank you for taking the time to call out Viktors great work. We are very lucky to have him on our team and will make sure he sees your kind words!
Google Review
- May 02, 2021
WORKED WITH SAL.. ASK HIM TO DO HIS CHRISTOPHER WALKEN IMPERSENATION..
Response from the owner Replied: Dennis,Thank you for taking the time to rate your experience working with Sal! We are lucky to have him on our team and will make sure to pass your review along to him.
Google Review
- May 02, 2021
Worst experience ever. Over rated. Not at all trust worthy!
Response from the owner Replied: We're sorry to hear that this was your experience working with our team, Lady Dee. If possible, we would like to speak with you to learn more about your visit. At your convenience, please reach out to Justin Saavedra at jsaavedra@mbso.com so that we can discuss. Thank you.
Google Review
- May 02, 2021
Pulled my credit even though the car I wanted was sold. Tried to sell me on another car, although I was very clear on what I wanted.
Response from the owner Replied: We appreciate you taking the time to walk us through your recent experience with us, Maggie. If you would be willing to share more information about who you worked with, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- May 02, 2021
Justin was very helpful and provided outstanding service, thank you!
Response from the owner Replied: This is what we love to hear, Vanessa! We are very lucky to have Justin on our team.
Google Review
- May 02, 2021
Great place always busy and takes a while to get waited on
Response from the owner Replied: Thank you for your feedback, Kathy! We apologize for the wait but truly appreciate your support.
Google Review
- May 02, 2021
Kim in parts was very helpful and had good knowledge on all the accessories
Response from the owner Replied: Melvin,Thank you for taking to call out Kims great work. We are lucky to have her on our team and will make sure to pass your kind words along to her.
Google Review
- May 02, 2021
Great service. Great people. excellent
Response from the owner Replied: Thank you for your kind words, Orlando. It is always such a pleasure working with you.
Google Review
- May 02, 2021
Great place. Excellent service
Response from the owner Replied: Thank you for your kind words, Kevin. It is always such a pleasure working with you. See you next time!
Google Review
- May 02, 2021
i love mercedes they take care of me every single time and take it so serious thank you to kimberly lantigua for all of help and quick responses
Response from the owner Replied: This is what we love to hear, Janiah! We will make sure to pass your special thanks along to Kimberly. See you next time!
Google Review
- May 02, 2021
Eric Williams was very helpful with getting my vehicle in and out of service.
Response from the owner Replied: This is what we love to hear, Audrey! We will make sure Eric sees your review. See you next time!
Google Review
- May 02, 2021
I felt as if I was priority from the moment I walked in MBSO to the time I left. I went there looking for one specific vehicle. I was immediately introduced to Rob who took me straight to said vehicle. Then of course we proceeded with the sale. Upon closing the the deal, I received multiple perks...
Response from the owner Replied: We cant thank you enough for your detailed review, Deshaun! Its great to know that Rob provided you with such a 5-star experience from start to finish. Please let us know if any questions come up in the future
Google Review
- May 02, 2021
Great experience theres a woman salesman there and shes phenomenal shes the only one there her name is racine
Response from the owner Replied: Sade,We appreciate you taking the time to call out Racines great work. We are so lucky to have her on our team and will make sure she sees your review!
Google Review
- May 02, 2021
After conversing with a service "greeter" and discussed my issue, I sat in the service lane for almost an hour awaiting an advisor. Employees came and went, and other patrons were served. I finally went inside for help and was told the advisors were leaving for the day and I needed to come back...
Response from the owner Replied: We appreciate you taking the time to rate your recent visit to Mercedes-Benz of South Orlando. If you would be willing to share more details about your experience, please update your review or reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- May 02, 2021
The Sales Manager, Paul, was professional, and displayed excellence listening skills for services that needed for my vehicle.
Response from the owner Replied: Veronica,Thank you for taking the time to detail your experience working with Paul. We will make sure he sees your review. Happy driving!
Google Review
- May 02, 2021
Always on top of their game! Extremely accommodating with all that they have done. Very satisficed.
Response from the owner Replied: This is what we love to hear, Alexander! Please let us know if there is anything we can lend a hand with in the future.
Google Review
- May 02, 2021
Wonderful service experience at Mercedes Benz of Orlando. Viktor went above and beyond to provide fast quality service for our GLK-350 after my husband and I broke down over 150 miles from our home. Our vehicle was towed to the service center and Viktor made it a priority to get us safely to our...
Response from the owner Replied: Diane,This is what we love to hear! Were so glad that Viktor was able to step in and get you and your husband back on the road quickly and safely. We are so lucky to have Viktor on our team and will make sure he sees your review. Safe travels!
Google Review
- May 01, 2021
Our experience at Mercedes Benz South Orlando was outstanding. Rob Kant, our salesman, was very attentive and answered all our questions. We purchased a vehicle and drove it home that day. We quickly realized on the way home that the vehicle felt too small on the interior and we wouldnt be...
Response from the owner Replied: Gerald,Thank you for taking the time to walk us through your recent experience with us! Were so glad that Rob made the car-buying process so comfortable and was able to make sure you got behind the wheel of a vehicle that was right for you. Please let us know if there is anything we can lend a hand with in the future.
Google Review
- May 01, 2021
From start to finish, everything was great! Rob Coleman made everything go smoothly and I absolutely love my new vehicle. Thank you!
Response from the owner Replied: Were thrilled to hear that youre so happy with your new vehicle, Amanda. We are so lucky to have Rob on our team and will make sure to pass your kind words along to him.
Google Review
- April 30, 2021
This was my very first visit taking my car to a repair center. I was extremely impressed! Nigel was Superb and provided Exceptional service. He took the time to discuss the process and made the entire process seamless.If you're ever in that area and looking for purchase, service or repairs; you...
Response from the owner Replied: Carmelle,Were so happy to hear that Nigel and the rest of our team impressed you during service. We are so lucky to have Nigel on our team and will make sure to pass your kind words along to him. Thank you!
Google Review
- April 30, 2021
Really excellent service from James Edwards the service representative to the service department manager !!When I first arrived at the dealership I thought that my day was going to be terrible because cars were backed up to the street !!It turned out to be one of the most wonderful experience!!My...
Response from the owner Replied: Frederick,Thank you for taking the time to call out the great work of James and the rest of our service team. It was such a pleasure working with you. Please let us know if there are any sales or service needs that we can lend a hand with in the future.
Google Review
- April 29, 2021
On my way from MIA to Orlando my GLA45 turn on the ABS and check engine indicator on the cluster. I drove directly to this dealership and Nigel took care of it. In less than 24hrs the car was fixed with 2 new speed sensors and a new battery covered under warranty. It was very convenient because I...
Response from the owner Replied: Were so happy that Nigel was able to step in and take care of your GLA! Thank you for taking the time to leave us a review.
Google Review
- April 29, 2021
Pete at Mercedes-Benz has been amazing in helping me with my car getting where it needs to be. I highly recommend the dealer to anyone.
Response from the owner Replied: Kettline,Were so glad Pete has been able to get your car where it needs to be. Your recommendation is much appreciated and we look forward to working with you again in the future.
Google Review
- April 28, 2021
We got there at the end of day (mind you I called 1st and was given that appointment time) but the sales person was not very interested in selling to us. It was like a Pretty Woman moment where the sales clerk considered it was "too expensive".Low and behold, we went to a different Mercedes Benz...
Google Review
- April 28, 2021
We got there at the end of day (mind you I called 1st and was given that appointment time) but the sales person was not very interested in selling to us. It was like a Pretty Woman moment where the sales clerk considered it was "too expensive".Low and behold, we went to a different Mercedes Benz...
Response from the owner Replied: Wanda,Thank you for taking the time to bring this to our attention. If you would be willing to share additional details about who you worked with, please reach out to Justin Saavedra at jsaavedra@mbso.com at your convenience. Thank you for your time.
Google Review
- April 28, 2021
Working with Gary Doyle was truly a pleasure! Easiest purchase I have ever made, thanks to him! He assisted me even when I was not at the dealership! I didnt have to see the car in person to know it was the one, and that was all him! Thank you so much! And thank you to the Mercedes of South...
Response from the owner Replied: This is what we love to hear, Lisandra! Were happy to hear that Gary was able to make the car-buying experience so smooth remotely. We are lucky to have him on our team and will make sure he sees your kind words. See you next time!
Google Review
- April 27, 2021
Stay away from this Mercedes Benz. The worst one in Orlando...go to the Maitland one for better customer service. They are much better. I always wanted to support this one because it black owned, but terrible customer service, always backed up, no loaner vehicles available, just an overall horrible...
Google Review
- April 27, 2021
In recent days i took my Mercedes-Benz for the 40 thousand mile service...I was greeted and receive for a very nice lady prior the service advisor Nigel...both of them each on on their field were very professional and dedicated to give the best experience during my visit...at the end of the process...
Response from the owner Replied: We cant thank you enough for your recommendation, Axel! Its great to know that Nigel, Maria, and the rest of our team worked together to provide you with such a positive and professional experience. If any questions come up in the future, please dont hesitate to reach out to us!
Google Review
- April 27, 2021
Kim in parts was very helpful and had good knowledge on all the accessories
Google Review
- April 27, 2021
Stay away from this Mercedes Benz. The worst one in Orlando...go to the Maitland one for better customer service. They are much better. I always wanted to support this one because it black owned, but terrible customer service, always backed up, no loaner vehicles available, just an overall horrible...
Response from the owner Replied: We're sorry to hear that this was your experience with our team. What you describe is certainly not the level of service we strive to provide here at Mercedes-Benz of South Orlando. If you would be willing to share additional details about your visits, please contact Jeff Summers at jsummers@mbso.com. Thank you.
Google Review
- April 27, 2021
In recent days i took my Mercedes-Benz for the 40 thousand mile service...I was greeted and receive for a very nice lady prior the service advisor Nigel...both of them each on on their field were very professional and dedicated to give the best experience during my visit...at the end of the process...
Response from the owner Replied: We cant thank you enough for your recommendation, Axel! Its great to know that Nigel, Maria, and the rest of our team worked together to provide you with such a positive and professional experience. If any questions come up in the future, please dont hesitate to reach out to us!
Google Review
- April 26, 2021
We were very pleased the tire was replaced but disappointed the shimmy could not be replicated. We will return again in the future should this issue surface again (normally occurs during cooler weather).
Response from the owner Replied: We appreciate you taking the time to walk us through your recent service experience, Marsha. We apologize that our team was not able to replicate the issue. Please reach out to us if it comes up again. Thank you!
Google Review
- April 26, 2021
Service was good. Provided a Lyft car to drop me off at work. At $1,100 for a Service B on a 300C, a little pricey
Response from the owner Replied: Thank you for your feedback, Joseph! We are glad the service and the Lyft were both positive experiences. We will make sure your thoughts are passed along to our service management.
Google Review
- April 26, 2021
It is always a pleasure having James to help me with my truck . Not too many places treat you like well and when I am their with James he take good care of me . Thank you James
Response from the owner Replied: Camille,Were so glad that James always provides you with 5-star service. We appreciate you taking the time to mention James in your review and will make sure that its passed along to him.
Google Review
- April 26, 2021
I think it is a great place to do business. I am 76 yrs old I have purchased many cars in my life. Kyle your salesman is by far the nicest most professional salesman I have negotiated with. First time purchased car via phone and email. All Kyle promised about the sight unseen car came true
Response from the owner Replied: Richaed,We cant thank you enough for your kind words. It means so much to hear that Kyle provided you with such a professional remote car-buying experience. If any questions come up in the future, please do not hesitate to reach out to us!
Google Review
- April 26, 2021
This is my third time to do service here, I am really impressed by their hardwork and efficiency. First of all, the guy who serviced me always focused on his job and rarely talked to me, I am sure he is a hard working employee and introvert person. Second of all, I only waited four hours there for...
Response from the owner Replied: Jeremy,Thank you for choosing Mercedes-Benz of South Orlando for your service again. Your feedback is much appreciated and we will make sure it is passed along to our service team.
Google Review
- April 26, 2021
The dealership repaired the issue in my GLE 350 with great accuracy. They picked up the car at my home and got on it right away with no delay. In fact, the service advisor himself got in the car with the technician, test drove it twice, to ensure that what I was experiencing they too experienced the...
Response from the owner Replied: Jose,We appreciate you taking the time to call out Victor and the rest of our teams great work! Were so glad they were able to resolve the issue you were experiencing on your GLE 350 professionally and promptly. Please let us know if there is anything we can lend a hand with in the future.
Google Review
- April 26, 2021
Mercedes- Benz of South Orlando is just Quality all the way around! What a wonderful experience with the Service Department. We are on vacation at Disney and traveled down from Delaware for a family week vacation at Fort Wilderness. Upon arriving on Sunday, , our RV went into LMP mode entering into...
Response from the owner Replied: Barb,Thank you for taking the time to walk us through your familys recent experience with our team. Were glad that we were able to step in and get you back on the road quickly and safely. We hope you had an amazing trip. Safe travels!
Google Review
- April 26, 2021
Service was just above and beyond accommodating. Nigel the service advisor was also excellent with communication throughout the entire process. A painless and professional experience through and through
Response from the owner Replied: This is what we love to hear, Anthony! We appreciate you taking the time to call our Nigels responsive service. We are so lucky to have him on our team.
Google Review
- April 26, 2021
Speechless!! Gary is the best sales representative in the whole world!And Kyle is the best with financing, dealing with banks etc etc, are awesome, both know exactly what they need to do to help us!! We were in the best hands getting our new vehicle!!Thank you!!
Response from the owner Replied: Beln,Were so happy to hear that Gary and Kyle both helped to make your experience such a positive one. We are lucky to have them both on our team here in Orlando and will make sure they see your review!
Google Review
- April 26, 2021
Zero stars-terribleThis has been a terrible experience. James is nearly impossible to reach and has now left for the evening without returning my vehicle. He asked me to pay which I did immediately and have been waiting for 2 hours. James left for the evening without making sure my vehicle was...
Response from the owner Replied: We're sorry to hear that this was your recent experience with our service team, Brandon. At your convenience, please reach out to Jeff Summers at jsummers@mbso.com so that we can learn more about who you worked with and make things right. Thank you for your time.
Cars.com Review
- April 26, 2021
I was warned about this dealership and their lack of customer service. I gave them the benefit of the doubt and purchased my car there. After purchasing my car, I received a call a few days later for front window tinting and door edge guard. When I received my car after it was tinted, the windows...
Yelp Review
- April 26, 2021
Hi I'm Jim. Today I met with my new GM at south orlando Mercedes dealer.It wasn't all good a few hiccups. I asked if he had a moment he said yes waited as I went to get my wife...When we sat down I started to talk and he held up his hands not to cut me off but comfort me. His name was Dominic. Mr....
Google Review
- April 26, 2021
Customer service is lacking at this location. They are very very busy and it seems like they cannot keep up with the demand. Unfortunately, this is one of the better Mecades-Benz locations in the Orlando area.
Response from the owner Replied: We appreciate you taking the time to leave us a review. If you have any feedback or suggestions for our team, please dont hesitate to reach out to us or update your review. Thank you!
Google Review
- April 25, 2021
The dealership repaired the issue in my GLE 350 with great accuracy. They picked up the car at my home and got on it right away with no delay. In fact, the service advisor himself got in the car with the technician, test drove it twice, to ensure that what I was experiencing they too experienced the...
Response from the owner Replied: Jose,We appreciate you taking the time to call out Victor and the rest of our teams great work! Were so glad they were able to resolve the issue you were experiencing on your GLE 350 professionally and promptly. Please let us know if there is anything we can lend a hand with in the future.
Google Review
- April 25, 2021
Eric Williams was very helpful with getting my vehicle in and out of service.
Yelp Review
- April 25, 2021
This was the most unprofessional dealership I have ever been to. The sales rep was more interested in showing off her dance moves than selling a car. I told her what I was looking for and off into the parking lot she went. After walking past every car, she says she guesses they have none. I thanked...
Google Review
- April 23, 2021
I think it is a great place to do business. I am 76 yrs old I have purchased many cars in my life. Kyle your salesman is by far the nicest most professional salesman I have negotiated with. First time purchased car via phone and email. All Kyle promised about the sight unseen car came true
Response from the owner Replied: Richaed,We cant thank you enough for your kind words. It means so much to hear that Kyle provided you with such a professional remote car-buying experience. If any questions come up in the future, please do not hesitate to reach out to us!
Google Review
- April 23, 2021
This is my third time to do service here, I am really impressed by their hardwork and efficiency. First of all, the guy who serviced me always focused on his job and rarely talked to me, I am sure he is a hard working employee and introvert person. Second of all, I only waited four hours there for...
Response from the owner Replied: Jeremy,Thank you for choosing Mercedes-Benz of South Orlando for your service again. Your feedback is much appreciated and we will make sure it is passed along to our service team.
Google Review
- April 22, 2021
Great place. Excellent service
Google Review
- April 22, 2021
Service was just above and beyond accommodating. Nigel the service advisor was also excellent with communication throughout the entire process. A painless and professional experience through and through
Response from the owner Replied: This is what we love to hear, Anthony! We appreciate you taking the time to call our Nigels responsive service. We are so lucky to have him on our team.
Google Review
- April 21, 2021
We were very pleased the tire was replaced but disappointed the shimmy could not be replicated. We will return again in the future should this issue surface again (normally occurs during cooler weather).
Response from the owner Replied: We appreciate you taking the time to walk us through your recent service experience, Marsha. We apologize that our team was not able to replicate the issue. Please reach out to us if it comes up again. Thank you!
Google Review
- April 21, 2021
Mercedes- Benz of South Orlando is just Quality all the way around! What a wonderful experience with the Service Department. We are on vacation at Disney and traveled down from Delaware for a family week vacation at Fort Wilderness. Upon arriving on Sunday, , our RV went into LMP mode entering into...
Response from the owner Replied: Barb,Thank you for taking the time to walk us through your familys recent experience with our team. Were glad that we were able to step in and get you back on the road quickly and safely. We hope you had an amazing trip. Safe travels!
Google Review
- April 21, 2021
Speechless!! Gary is the best sales representative in the whole world!And Kyle is the best with financing, dealing with banks etc etc, are awesome, both know exactly what they need to do to help us!! We were in the best hands getting our new vehicle!!Thank you!!
Response from the owner Replied: Beln,Were so happy to hear that Gary and Kyle both helped to make your experience such a positive one. We are lucky to have them both on our team here in Orlando and will make sure they see your review!
Google Review
- April 21, 2021
Service was good. Provided a Lyft car to drop me off at work. At $1,100 for a Service B on a 300C, a little pricey
Response from the owner Replied: Thank you for your feedback, Joseph! We are glad the service and the Lyft were both positive experiences. We will make sure your thoughts are passed along to our service management.
Google Review
- April 21, 2021
It is always a pleasure having James to help me with my truck . Not too many places treat you like well and when I am their with James he take good care of me . Thank you James
Response from the owner Replied: Camille,Were so glad that James always provides you with 5-star service. We appreciate you taking the time to mention James in your review and will make sure that its passed along to him.
Google Review
- April 20, 2021
Zero stars-terribleThis has been a terrible experience. James is nearly impossible to reach and has now left for the evening without returning my vehicle. He asked me to pay which I did immediately and have been waiting for 2 hours. James left for the evening without making sure my vehicle was...
Response from the owner Replied: We're sorry to hear that this was your recent experience with our service team, Brandon. At your convenience, please reach out to Jeff Summers at jsummers@mbso.com so that we can learn more about who you worked with and make things right. Thank you for your time.
Google Review
- April 19, 2021
i love mercedes they take care of me every single time and take it so serious thank you to kimberly lantigua for all of help and quick responses
Google Review
- April 19, 2021
Worst experience ever at a dealer or mechanic I still cannot believe the way I was treated,. everyone I dealt with was dismissive and rude. My car was there for 10 days I struggled to get any communication and they did not fix one of the main things I asked them to. It is now 6 days since I picked...
Response from the owner Replied: We appreciate you taking the time to walk us through your service experience, Susan. At your convenience, please reach out to Jeff Summers at jsummers@mbso.com so that we can get you that receipt and answer any questions that you may have. We hope to hear from you.
Google Review
- April 19, 2021
For months my wife and I were looking for a Mercedez, we decided to shop online thru the dealers in central Florida and found the model we want in MERCEDEZ-BENZ OF SOUTH ORLANDO.April 06We filled the online form and sent out our information waiting minutes we received a phone call (Jamila prieto)...
Response from the owner Replied: JW,We appreciate you taking the time to walk us through you and your wifes recent sales experience in such detail. If you would like to discuss further, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you for your time.
Google Review
- April 19, 2021
Hector helped me find the perfect car. I have never seen such amazing customer service and amazing team work from every single department. They treat each other and the customer like family.
Response from the owner Replied: Were glad to hear that Hector helped you to get behind the wheel of the perfect car, Andy. Happy driving!
Google Review
- April 19, 2021
Magnus is a mobile technician that works on our company Sprinters. He is always helpful and makes himself available whenever needed. Our experience has been excellent thus far!
Response from the owner Replied: Nicolas,Thank you for taking the time to call out Mangus and his great work. We are lucky to have him on our team and will make sure he sees your review!
Google Review
- April 19, 2021
From we arrived everything was great, Gary is the best sales representative, his dedication, attention, OMG! For the financing we worked with Kyle, he knows what he does , worked until he got the best results for us!! We are so glad because everything was a VIP service! Thank you!
Response from the owner Replied: Thank you for taking the time to walk us through your recent car-buying experience, Francisco! Were thrilled to know that Gary and Kyle worked together to make the visit such a positive one. Enjoy your new Mercedes-Benz!
Google Review
- April 19, 2021
Really disappointing. We visited to explore a replacement for our 2017 Escalade. Walked around looking at vehicles for nearly 10 minutes. Not a single salesperson could be bothered to take with us. So, we have ruled out Mercedes. We had similar experiences at both Orlando dealerships. Obviously they...
Response from the owner Replied: Garry,We're sorry to hear that no one on our team was able to chat with you during your visit. If you would be willing to provide us with more information regarding when you stopped by, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you for your time.
Google Review
- April 19, 2021
James Edwards (Assistant Service Manager) was outstanding to work with. Car trouble is the worse and can be very expensive. But, James made it personal, pleasant, comfortable, and professional. His customer service and follow through were far better than I had experienced from any other dealership....
Response from the owner Replied: Thank you for taking the time to call out James Edwards great work, Suzie. We will make sure he sees your kind words!
Google Review
- April 19, 2021
Beautiful dealership. Came in for a service on my tire the time frame was not long especially since the cafe was an experience and I spent majority of the time in the store. Kimberly is a great specialist and took her time working with even assisted with suggestions. Her customer service was...
Response from the owner Replied: Deriq,We appreciate you taking the time to walk us through your recent service experience! Were glad you enjoyed our amenities and that Kimberly helped to make the experience such a positive one. See you next time!
Google Review
- April 19, 2021
Had a rock crack my windshield and they did a great job with the replacement. Insurance sent the payment directly to them. No fuss. Shout out to James and Chris in Service. Also Hector in sales and Nancy in Finance. The best team out there.
Response from the owner Replied: Donald,Were thrilled to hear that our team was able to step in and make a bad situation as easy to resolve as possible. We will make sure that James, Chris, Hector, and Nancy all see your kind words. Please dont hesitate to reach out if there is anything we can lend a hand with in the future.
Google Review
- April 18, 2021
Had a rock crack my windshield and they did a great job with the replacement. Insurance sent the payment directly to them. No fuss. Shout out to James and Chris in Service. Also Hector in sales and Nancy in Finance. The best team out there.
Response from the owner Replied: Donald,Were thrilled to hear that our team was able to step in and make a bad situation as easy to resolve as possible. We will make sure that James, Chris, Hector, and Nancy all see your kind words. Please dont hesitate to reach out if there is anything we can lend a hand with in the future.
Google Review
- April 16, 2021
Great experience theres a woman salesman there and shes phenomenal shes the only one there her name is racine
Google Review
- April 16, 2021
From we arrived everything was great, Gary is the best sales representative, his dedication, attention, OMG! For the financing we worked with Kyle, he knows what he does , worked until he got the best results for us!! We are so glad because everything was a VIP service! Thank you!
Response from the owner Replied: Thank you for taking the time to walk us through your recent car-buying experience, Francisco! Were thrilled to know that Gary and Kyle worked together to make the visit such a positive one. Enjoy your new Mercedes-Benz!
Google Review
- April 16, 2021
Really disappointing. We visited to explore a replacement for our 2017 Escalade. Walked around looking at vehicles for nearly 10 minutes. Not a single salesperson could be bothered to take with us. So, we have ruled out Mercedes. We had similar experiences at both Orlando dealerships. Obviously they...
Response from the owner Replied: Garry,We're sorry to hear that no one on our team was able to chat with you during your visit. If you would be willing to provide us with more information regarding when you stopped by, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you for your time.
Google Review
- April 16, 2021
Worst experience ever at a dealer or mechanic I still cannot believe the way I was treated,. everyone I dealt with was dismissive and rude. My car was there for 10 days I struggled to get any communication and they did not fix one of the main things I asked them to. It is now 6 days since I picked...
Response from the owner Replied: We appreciate you taking the time to walk us through your service experience, Susan. At your convenience, please reach out to Jeff Summers at jsummers@mbso.com so that we can get you that receipt and answer any questions that you may have. We hope to hear from you.
Yelp Review
- April 16, 2021
If only I could give a zero star! This business is only concerned if you are looking for a salesperson when calling. I called several times to speak with a service manage to get an estimate on the cost of repair on my Mercedes. They never answer the phone in service. The phone either continues to...
Google Review
- April 15, 2021
WORKED WITH SAL.. ASK HIM TO DO HIS CHRISTOPHER WALKEN IMPERSENATION..
Response from the owner Replied: Dennis,Thank you for taking the time to rate your experience working with Sal! We are lucky to have him on our team and will make sure to pass your review along to him.
Google Review
- April 15, 2021
Beautiful dealership. Came in for a service on my tire the time frame was not long especially since the cafe was an experience and I spent majority of the time in the store. Kimberly is a great specialist and took her time working with even assisted with suggestions. Her customer service was...
Response from the owner Replied: Deriq,We appreciate you taking the time to walk us through your recent service experience! Were glad you enjoyed our amenities and that Kimberly helped to make the experience such a positive one. See you next time!
Google Review
- April 15, 2021
Hector helped me find the perfect car. I have never seen such amazing customer service and amazing team work from every single department. They treat each other and the customer like family.
Response from the owner Replied: Were glad to hear that Hector helped you to get behind the wheel of the perfect car, Andy. Happy driving!
Google Review
- April 15, 2021
James Edwards (Assistant Service Manager) was outstanding to work with. Car trouble is the worse and can be very expensive. But, James made it personal, pleasant, comfortable, and professional. His customer service and follow through were far better than I had experienced from any other dealership....
Response from the owner Replied: Thank you for taking the time to call out James Edwards great work, Suzie. We will make sure he sees your kind words!
Google Review
- April 14, 2021
For months my wife and I were looking for a Mercedez, we decided to shop online thru the dealers in central Florida and found the model we want in MERCEDEZ-BENZ OF SOUTH ORLANDO.April 06We filled the online form and sent out our information waiting minutes we received a phone call (Jamila prieto)...
Response from the owner Replied: JW,We appreciate you taking the time to walk us through you and your wifes recent sales experience in such detail. If you would like to discuss further, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you for your time.
Google Review
- April 13, 2021
Magnus is a mobile technician that works on our company Sprinters. He is always helpful and makes himself available whenever needed. Our experience has been excellent thus far!
Response from the owner Replied: Nicolas,Thank you for taking the time to call out Mangus and his great work. We are lucky to have him on our team and will make sure he sees your review!
Google Review
- April 12, 2021
Excellent experience love the new family my wife and I made when purchasing our new car!!! Recommend to anyone currently shopping for a new car!!! Ask for Brian Pardo he is the best!!!!
Response from the owner Replied: We cant thank you enough for your recommendation, Gus. Were thrilled to know that you and your wife had such a positive experience working with Brian. We will make sure to pass your kind words along to him!
Google Review
- April 12, 2021
I have been a loyal client for over 10 years. I loved the brand and service that I received However this experience that I recently had was the absolute worst. As a result I will not be coming back to Mercedes. The service is now at the bottom of the barrel. I didnt even wish to give one star. Angry...
Response from the owner Replied: Vida,We cant thank you enough for your long-term loyalty to Mercedes-Benz of South Orlando. Were saddened to hear that our team disappointed you. If you would be willing to provide us with more information about your experience, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you for your time.
Google Review
- April 12, 2021
Excellent experience love the new family my wife and I made when purchasing our new car!!! Recommend to anyone currently shopping for a new car!!! Ask for Brian Pardo he is the best!!!!
Response from the owner Replied: We cant thank you enough for your recommendation, Gus. Were thrilled to know that you and your wife had such a positive experience working with Brian. We will make sure to pass your kind words along to him!
Google Review
- April 12, 2021
Racine was great, best customer service ever. She went above and beyond to make sure my wife gets the best deal and best car.
Response from the owner Replied: Basel,Were thrilled to hear that Racine went above and beyond to make sure you and your wife got the best deal ever! We will make sure to pass your kind words along to her.
Google Review
- April 12, 2021
I have been a loyal client for over 10 years. I loved the brand and service that I received However this experience that I recently had was the absolute worst. As a result I will not be coming back to Mercedes. The service is now at the bottom of the barrel. I didnt even wish to give one star. Angry...
Response from the owner Replied: Vida,We cant thank you enough for your long-term loyalty to Mercedes-Benz of South Orlando. Were saddened to hear that our team disappointed you. If you would be willing to provide us with more information about your experience, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you for your time.
Google Review
- April 12, 2021
I just got my 2nd Mercedes here and i love William aka Will. He was patient showed me a list of cars and we did everything in a timely manner.Great finance manager Nancy made it happen love this place really makes you feel like a VIP
Response from the owner Replied: Thank you for choosing Will and Mercedes-Benz of South Orlando! Will is such an all-star and we are lucky to have him on our team. Please let us know if any questions come up in the future.
Google Review
- April 12, 2021
I always have a wonderful experience when Im at MBSO. From the moment you enter the garage to the time and conversation with my service advisor Nigel. Then running into my salesman Robert Coleman who ask every time am I enjoying my car.I recommend MBSO to all my family and friends.
Response from the owner Replied: We cant thank you enough for your kind words, Monique! It is always such a pleasure working with you. Please reach out if there is anything we can lend a hand with in the future.
Google Review
- April 12, 2021
Eric Williams, service representative provided excellent service.First time customer and he expertly handled my questions and concerns.
Response from the owner Replied: Joseph,Thank you for taking the time to call out Erics great work. We will make sure he sees your review!
Google Review
- April 12, 2021
My husband and I walked onto the lot and was immediately greeted by a sales representative. Josh was very nice and accommodating. Josh is going to send me some emails on the vehicles I liked because we couldnt stay any longer. Looking forward to those emails because Im ready to get moving towards...
Response from the owner Replied: A big thank you to you and your husband for stopping by, Tyechia! Were glad to know that Josh provided you with such a positive visit. We look forward to working with you again in the future.
Google Review
- April 12, 2021
One of the main things that a brand can do is to differentiate. The sales/service team at MBSO has and continues to represent the company's brand, while creating an intangible value of consistency and predictability that differentiates, making its customers feel important and part of their...
Response from the owner Replied: Angelita,Our team cant thank you enough for these kind words. Were happy to know that we have always been able to provide you with such consistency and predictability. We will make sure to pass your special thanks along to Robert.
Google Review
- April 12, 2021
My husband and I walked onto the lot and was immediately greeted by a sales representative. Josh was very nice and accommodating. Josh is going to send me some emails on the vehicles I liked because we couldnt stay any longer. Looking forward to those emails because Im ready to get moving towards...
Response from the owner Replied: A big thank you to you and your husband for stopping by, Tyechia! Were glad to know that Josh provided you with such a positive visit. We look forward to working with you again in the future.
Google Review
- April 10, 2021
Wonderful service experience at Mercedes Benz of Orlando. Viktor went above and beyond to provide fast quality service for our GLK-350 after my husband and I broke down over 150 miles from our home. Our vehicle was towed to the service center and Viktor made it a priority to get us safely to our...
Response from the owner Replied: Diane,This is what we love to hear! Were so glad that Viktor was able to step in and get you and your husband back on the road quickly and safely. We are so lucky to have Viktor on our team and will make sure he sees your review. Safe travels!
Google Review
- April 10, 2021
I always have a wonderful experience when Im at MBSO. From the moment you enter the garage to the time and conversation with my service advisor Nigel. Then running into my salesman Robert Coleman who ask every time am I enjoying my car.I recommend MBSO to all my family and friends.
Response from the owner Replied: We cant thank you enough for your kind words, Monique! It is always such a pleasure working with you. Please reach out if there is anything we can lend a hand with in the future.
Google Review
- April 09, 2021
Customer service is lacking at this location. They are very very busy and it seems like they cannot keep up with the demand. Unfortunately, this is one of the better Mecades-Benz locations in the Orlando area.
Response from the owner Replied: We appreciate you taking the time to leave us a review. If you have any feedback or suggestions for our team, please dont hesitate to reach out to us or update your review. Thank you!
Google Review
- April 09, 2021
Racine was great, best customer service ever. She went above and beyond to make sure my wife gets the best deal and best car.
Response from the owner Replied: Basel,Were thrilled to hear that Racine went above and beyond to make sure you and your wife got the best deal ever! We will make sure to pass your kind words along to her.
Google Review
- April 09, 2021
Service was excellent. My Rep Kith took care of me.I dont change Mercedes Benz of south Orlando for anything. Every time I have a problem, I call and they take care of me quick. Thanks for everything guys.
Response from the owner Replied: We appreciate you taking the time to update your review, Manuel. Were glad to hear that Keith took such great care of you and look forward to working with you again in the future.
Google Review
- April 08, 2021
Justin was very helpful and provided outstanding service, thank you!
Response from the owner Replied: This is what we love to hear, Vanessa! We are very lucky to have Justin on our team.
Google Review
- April 08, 2021
After conversing with a service "greeter" and discussed my issue, I sat in the service lane for almost an hour awaiting an advisor. Employees came and went, and other patrons were served. I finally went inside for help and was told the advisors were leaving for the day and I needed to come back...
Response from the owner Replied: We appreciate you taking the time to rate your recent visit to Mercedes-Benz of South Orlando. If you would be willing to share more details about your experience, please update your review or reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- April 08, 2021
One of the main things that a brand can do is to differentiate. The sales/service team at MBSO has and continues to represent the company's brand, while creating an intangible value of consistency and predictability that differentiates, making its customers feel important and part of their...
Response from the owner Replied: Angelita,Our team cant thank you enough for these kind words. Were happy to know that we have always been able to provide you with such consistency and predictability. We will make sure to pass your special thanks along to Robert.
Google Review
- April 08, 2021
Eric Williams, service representative provided excellent service.First time customer and he expertly handled my questions and concerns.
Response from the owner Replied: Joseph,Thank you for taking the time to call out Erics great work. We will make sure he sees your review!
Google Review
- April 06, 2021
I just got my 2nd Mercedes here and i love William aka Will. He was patient showed me a list of cars and we did everything in a timely manner.Great finance manager Nancy made it happen love this place really makes you feel like a VIP
Response from the owner Replied: Thank you for choosing Will and Mercedes-Benz of South Orlando! Will is such an all-star and we are lucky to have him on our team. Please let us know if any questions come up in the future.
Google Review
- April 05, 2021
Always on top of their game! Extremely accommodating with all that they have done. Very satisficed.
Response from the owner Replied: This is what we love to hear, Alexander! Please let us know if there is anything we can lend a hand with in the future.
Google Review
- April 05, 2021
I just bought a car yesterday and wow when I tell you that ALL OF THE EMPLOYEES that I met were kind. They were upfront with me and tried their BEST to make sure that I left with a car. BIG KUDOS to ROB KANT (AKA THE BEST CAR SALESMAN)!!!! He went out of his way to make sure that I left with my...
Response from the owner Replied: Danielle,Congratulations on your new Mercedes-Benz! Were thrilled that Rob and the rest of our team worked together to make your experience a 5-star one. We look forward to your next visit!
Google Review
- April 05, 2021
Car loaner showed up on timeI was given updates promptlyEvery staff is polite and very nice
Response from the owner Replied: We appreciate you taking the time to detail your recent experience working with our team, Saroj. Your support is much appreciated!
Google Review
- April 05, 2021
Honestly it was a great experience bc I was taken care of quickly and professionally. I had an appointment for 730 service appointment and I was back in my car on the way home in less than an hour.
Response from the owner Replied: This is what we love to hear, Angela! Were glad our team was able to take care of you so quickly and professionally. We look forward to serving you again in the future.
Google Review
- April 05, 2021
I just bought a car yesterday and wow when I tell you that ALL OF THE EMPLOYEES that I met were kind. They were upfront with me and tried their BEST to make sure that I left with a car. BIG KUDOS to ROB KANT (AKA THE BEST CAR SALESMAN)!!!! He went out of his way to make sure that I left with my...
Response from the owner Replied: Danielle,Congratulations on your new Mercedes-Benz! Were thrilled that Rob and the rest of our team worked together to make your experience a 5-star one. We look forward to your next visit!
Google Review
- April 05, 2021
Great service. Great people. excellent
Google Review
- April 05, 2021
Honestly it was a great experience bc I was taken care of quickly and professionally. I had an appointment for 730 service appointment and I was back in my car on the way home in less than an hour.
Response from the owner Replied: This is what we love to hear, Angela! Were glad our team was able to take care of you so quickly and professionally. We look forward to serving you again in the future.
Google Review
- April 03, 2021
The Sales Manager, Paul, was professional, and displayed excellence listening skills for services that needed for my vehicle.
Response from the owner Replied: Veronica,Thank you for taking the time to detail your experience working with Paul. We will make sure he sees your review. Happy driving!
Google Review
- April 03, 2021
I felt as if I was priority from the moment I walked in MBSO to the time I left. I went there looking for one specific vehicle. I was immediately introduced to Rob who took me straight to said vehicle. Then of course we proceeded with the sale. Upon closing the the deal, I received multiple perks...
Response from the owner Replied: We cant thank you enough for your detailed review, Deshaun! Its great to know that Rob provided you with such a 5-star experience from start to finish. Please let us know if any questions come up in the future
Google Review
- April 03, 2021
The best car buying experience I have ever had. My Sales Professional, Zuhare, was very knowledgeable and friendly. He was also very patient as I wasn't sure what I really wanted. We looked at and drove several vehicles before we found the one that was just right for me. Once I chose a car, the...
Response from the owner Replied: It means so much to hear you say that, Vickie! Were glad that Zuhare was able to find a Mercedes-Benz that was just right for you. Your recommendation is much appreciated and we will make sure to pass it along to Zuhare.
Google Review
- April 03, 2021
Eugene was quick and helpful answered all my questions and took care of me in a professional manner. Great service advisor would recommend him for anyone servicing their vehicle at south Orlando Mercedes!
Response from the owner Replied: Hamza,Were thrilled to hear that Eugene provided you with such quick and professional service. We will make sure to pass your kind words along to him. Thank you for choosing Mercedes-Benz of South Orlando!
Google Review
- April 03, 2021
Top notch customer service. Our sales manager Joshua was great. My wife is very happy with her first Benz.Thanks!
Response from the owner Replied: Congratulations to your wife on her first Mercedes-Benz, Omar! Were thrilled to know that Joshua provided you with top-notch customer service. Happy driving!
Google Review
- April 03, 2021
Sincerely appreciate the attention to detail Viktor provided when my car was in for service. I also appreciate the fact that the loaner car I had was similar to my car. Extremely satisfied and I am very impressed with this dealership. Viktor is an outstanding service advisor!
Response from the owner Replied: Thank you for taking the time to call out Viktors great work, Ted. We are so lucky to have him on our team and are thrilled to hear that he provided you with such a positive experience. We will make sure to pass your kind words along!
Google Review
- April 03, 2021
Excellent customer services, excellent service for my cars, and very nice place. I have bought five cars there and I have always received an amazing service from all the staff members.
Response from the owner Replied: Thank you for your kind words, Milton! It is always such a pleasure working with you. Please let us know if there is anything we can lend a hand with in the future.
Google Review
- April 03, 2021
Loved it! A lot of inventory & the salesman, Justin Carrion, was super helpful & knowledgeable. Definitely a pressure-free environment. Reda Aissa helped me with financing and it was super easy and fast. Overall, amazing experience :)
Response from the owner Replied: This is what we love to hear, Andrea! Were happy to know that Justin and Reda provided you with a pressure-free and efficient experience from start to finish. Please let us know if there is anything we can lend a hand with in the future.
Google Review
- April 03, 2021
We were traveling for the first time in our new motorhome that is built on a MB Sprinter chassis. We encountered a warning light that needed to be reset at a dealership. Fortunately for us, MB South Orlando fit us in their schedule. They also corrected all of the MB recalls and had the motorhome...
Response from the owner Replied: Frederick,Were so glad our team was able to step in and get you back on the road quickly and safely. We will make sure to pass your kind review along to them. Safe travels!
Google Review
- April 03, 2021
When we first arrived at the dealership, we had to wander around for ~10-15 minutes to get anyone's attention. We were frustrated and ready to go elsewhere, but we caught up with Brian and had a great experience. We have driven other luxury vehicles (and had a great experience), but needed a bit...
Response from the owner Replied: Joe,Were sorry you had to wander around looking for someone to assist you. But were glad that Brian was able to step in and provide you both with such a positive experience. Congratulations on your new GLS and please let us know if any questions come up in the future!
Google Review
- April 03, 2021
Great attention to detail. Available to answer question and super helpful in getting me home by making arrangements to deliver my car all the way to work in St. Cloud.
Response from the owner Replied: This is what we love to hear, Lynnette! Were so glad our team was able to answer all of your questions and get you home without a hitch. Thank you!
Google Review
- April 03, 2021
Extremely busy but the salesman was Cory, was super attentative and worked hard to get us what we wanted. The whole experience from when we walked in and being greated by associates, to the shopping and even finance part was extremely well handled. They are busy so do not come in a hurry and you...
Response from the owner Replied: Ricardo,We cant thank you enough for your honest review. Were glad to know that Cory was able to get you exactly what you wanted and we will make sure to pass your kind words along to him. If there is ever anything we can lend a hand with in the future, please dont hesitate to reach out!
Google Review
- April 03, 2021
Kimberly in parts was excellent, thank you for your great customer service. You really made us feel special.
Response from the owner Replied: This is what we love to hear, Dina. Were thrilled that Kimberly provided you with such great customer service. We will make sure to pass your kind words along to her.
Google Review
- April 03, 2021
I had my car serviced/fixed here again and I received the best customer service as I do every time I visit. It is a pleasant experience to do business here. They are always on time, very responsive, professional and accurate with all of the information. As a female I have experienced a lot of...
Response from the owner Replied: A K,Were happy to hear that you have always had pleasant experiences when working with our team. If any questions or concerns come up in the future, we are here to help!
Google Review
- April 03, 2021
Amazing service. The dealership I bought my Mercedes at refused to pick up my car for servicing. I was shocked as they had previously done so. With little kids who are too young for masks, I cant wait hours in a dealership during a pandemic.I called Mercedes-Benz of South Orlando and they...
Response from the owner Replied: Amanda,Were glad our team was able to provide you with the service pick-up and drop-off you were looking for. We appreciate you taking the time to detail your experience with us and look forward to serving you again in the future.
Google Review
- April 03, 2021
Mercedes Benz of South Orlando is amazing. Thank you Paul for taking great care of me and my vehicle. Yoir service and accommodation to my needs were appreciated! Thank you to Robert Coleman for always being available even after the sale.I appreciate Dominic and Fred for listening to me.Paul, thank...
Response from the owner Replied: This is what we love to hear, Yolanda! Thank you for taking the time to acknowledge Paul, Robert, Dominic, and Freds great work. We will make sure they all see your kind words.
Google Review
- April 03, 2021
Excellent service . There is no hidden information. Josh, Tom and RJ worked together as a team to help their customers. I love , how everything is about the customer and their budget and no making a sales. I love their dedication and their professionalism. Thanks, will definitely return for more...
Response from the owner Replied: Olga,Were glad to hear that Josh, Tom, and RJ worked together to provide you with such excellent service. We will make sure to pass your review along to them and look forward to working with you again in the future.
Google Review
- April 03, 2021
From the moment you drop off your vehicle to the time you drive away, you get a real feeling of importance as a customer. You are convinced you are getting the best possible service and that all of your needs are met. My vehicle required work that was going to necessitate leaving it to be completed....
Response from the owner Replied: Steve,We cant tell you how much we appreciate you taking the time to share your experience. Your recommendation and your kind words mean so much to our team and we look forward to working with you again in the future.
Google Review
- April 03, 2021
Horrible service department. We are in town visiting Disney and our second row power seat is stuck. We called 3 times prior to driving there. The operator kept dispatching the calls to the service department, but they wouldnt answer. And the operator would keep transferring us back. We also left...
Response from the owner Replied: Victor,We apologize that our service team was so busy on the day that you were in town. If you would like to discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time.
Google Review
- April 03, 2021
So nice to have a dealership deliver a brand new loaner when they pick up your personal car for service. Oh and did I mention I live an hour away? Love it!
Response from the owner Replied: Thank you for your kind words, Karen! Were so glad our team was able to make things so easy and convenient for you. We look forward to working together again in the future!
Google Review
- April 03, 2021
Called to make an appointment to see a vehicle, even gave them the stock number from their website on the vehicle we wanted to see. We wanted to make sure to see that vehicle since we were driving almost 2 hours to the dealership. When we got there, the vehicle was not even on the lot!!! Then, they...
Response from the owner Replied: Irini,Thank you for taking the time to bring this to our attention. We apologize for any miscommunication and the frustration you experienced as a result. If you would be willing to discuss your visit further, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you for your time.
Google Review
- April 03, 2021
Eugene and the team went out of their way to make sure everything was done timely and correctly. They offered ways to keep the cost low instead of suggesting unnecessary services. Compared to my experiences elsewhere, the service team is top-notch!
Response from the owner Replied: John,Were so glad to hear that Eugene and the rest of our team went out of their way to provide you with such a positive experience. We will make sure your compliments are passed along to them and look forward to working with you again in the future.
Google Review
- April 03, 2021
Continue to have service issues every time I go here. This time it was multiple issues. Never met the service advisor I was assigned when booking the appointment. He was late coming in and never returned any of my calls. No one at the dealership could find him. They offered me a ride via Lyft...
Response from the owner Replied: David,We're sorry to hear that you've had repeated issues when visiting us for service. Please contact Jeff Summers at jsummers@mbso.com at your convenience so that we can learn more about who you worked with. Thank you for your time.
Google Review
- April 03, 2021
I visited this location while on vacation, thinking I had found an amazing deal. I called ahead to make an appointment and verified the availability of the vehicle, upon appointment and after test driving, performing my own inspection, completing all the paperwork, almost 3 hours later I was told...
Response from the owner Replied: We sincerely apologize for this miscommunication, Geraldine. If you would like to discuss further, please contact Justin Saavedra at jsaavedra@mbso.com at your convenience. Thank you for your time.
Google Review
- April 03, 2021
I just wanted to give thanks to Hector Perez for being one of the best car salesman Ive had the pleasure to work with. I recently purchased a new car and Hector definitely looked out for my best interest. If you are in the market for a new car I highly recommend seeing Hector. Hes the best!!R.J....
Response from the owner Replied: Ana,Thank you for taking the time to call out Hector, Chris, and RJs great work! Were thrilled to hear that they all work to make your experiences great from sales to finance to service. We will make sure to pass your kind words along to them and look forward to working with you in the future.
Google Review
- April 03, 2021
Great dealership. Ended up getting an excellent great deal on a beautiful vehicle. Sales and finance staff are professional and awesome.
Response from the owner Replied: Thank you for your kind words, Dwight! We hope you are loving your new vehicle so far. We will make sure to pass your thanks along to our sales and finance teams.
Google Review
- April 03, 2021
Left by Robert F.
Eugene, was my service advisor that took care of my 2016 C63S. He recommended the 2 yr service warranty and saved me thousands on my next service appointment. Best MB customer service staff.
Response from the owner Replied: Were so happy to know that Eugene took such great care of you and got you set up with that 2-year service warranty that has already helped you save. We will make sure he sees your review!
Google Review
- April 03, 2021
We are proud customers of Mercedes-Benz!This is our second time around.The VIP treatment Is spectacular! Customer service is amazing, Gary an the team Went over and beyond to make sure I was satisfied with my new 2021GLB SUV .
Response from the owner Replied: Zsarrinia,We cant thank you enough for your continued support! Congratulations on your new GLB. If any questions come up along the way, please dont hesitate to reach out to us. Were here to help!
Google Review
- April 03, 2021
Worst Customer service as always. Had to use them once again as this is the closest one to where I live. This kind of service makes me feel that I should not get a Mercedes ever again unless there is a new dealer like Lexus/BMW who makes you feel like a real customer. Would never recommend anyone to...
Response from the owner Replied: Thank you for taking the time to bring this to our attention, Srikar. What you describe is certainly not the level of service that we strive to provide to our customers. At your convenience, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- April 03, 2021
I came in with hopes and they were fulled with the great service snd showmanship of Mr Hector Perez. There were some bumps but Mr Perez was terrific and so is my car. Thanks Mercedes Benz for having him on your team
Response from the owner Replied: Violet,Were glad to hear that Hector provided you with such a positive experience. We are lucky to have him on our team and will make sure to pass your kind words along to him. See you next time!
Google Review
- April 03, 2021
BUYERS BEWARE! The Service Rep took the VIN# of my car and didnt try to tailor the service to my particular vehicle, which is a 2015 CPO car with 17K. He Didnt try to honor the preliminary estimate of $380 for an A Service received at the time I made the appointment. He revised the quote on the...
Response from the owner Replied: Scott,We're sorry to learn that this was your experience with our service team. At your convenience, please reach out to Jeff Summers at jsummers@mbso.com so that we can learn more about who you worked with. Thank you.
Google Review
- April 03, 2021
I used to drive through this dealership whenever I took a trip to cheesecake factory at the mall across the street. I have been in love with the Mercedes brand since I was a child and this Wednesday night I was able to purchase my dream car at my dream dealership. It was truly an awesome experience...
Response from the owner Replied: Congratulations on your dream car! We are so glad our team was able to make it happen. If any questions or concerns come up in the future, please dont hesitate to reach out to us. Were here to help!
Google Review
- April 03, 2021
Incredible service and attention to detail before even stepping foot in the dealership. We special ordered a new G and had been greeted with a staff of friendly, knowledgeable and helpful people from the very first interaction. We were always kept in the loop with the progress of our build, order...
Response from the owner Replied: Congratulations on your new Mercedes, J! Were glad that the entire process went so smoothly and that our team was there for you every step of the way. If any questions come up, please do not hesitate to reach out to us.
Google Review
- April 03, 2021
I want to first start by saying that Keith Moody is an exceptional service agent. He made me fell like we were friends for a long time. He is the reason why I love my experience with my new Mercedes!Not the dealer I bought it from but the dealer that I now call home. Thank you everyone for a great...
Response from the owner Replied: Aldo,We appreciate you taking the time to call out Keiths great work. We are so lucky to have him on our team and will make sure to pass your kind words along to him. See you next time!
Google Review
- April 03, 2021
This is a dealership that really got it right. Service is exceptional. Staff is great. Couldn't have possible been a better car buying experience. Yvette was so hopeful while we were getting the registration and finance paperwork straightened out. Robert Coleman was a really nice guy and Shante...
Response from the owner Replied: Bryan,We cant thank you enough for your kind words. Its great to hear that Yvette, Robert, and Shante all worked together to make sure your car-buying experience was a great one. We will make sure to pass your compliments along to them and look forward to seeing you for your first service appointment!
Google Review
- April 02, 2021
Called to make an appointment to see a vehicle, even gave them the stock number from their website on the vehicle we wanted to see. We wanted to make sure to see that vehicle since we were driving almost 2 hours to the dealership. When we got there, the vehicle was not even on the lot!!! Then, they...
Response from the owner Replied: Irini,Thank you for taking the time to bring this to our attention. We apologize for any miscommunication and the frustration you experienced as a result. If you would be willing to discuss your visit further, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you for your time.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for 5-stars, Terry! Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for taking the time to rate your recent experience! If you ever have any feedback for our team, please dont hesitate to reach out.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for the positive review, Aram! We look forward to your next visit.
Google Review
- April 02, 2021
Response from the owner Replied: We're sorry to hear that your recent experience was a 2-star one. If you would be willing to share more details about your visit, please update your review or contact Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for the positive rating! We look forward to your next visit.
Google Review
- April 02, 2021
Response from the owner Replied: We appreciate the 5-star review, Tonya. Our team will be here for you whenever you need us next!
Google Review
- April 02, 2021
Response from the owner Replied: We appreciate the positive rating, Herman. Thank you for choosing Mercedes-Benz of South Orlando!
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for your positive review! We look forward to your next visit.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for the 5-star rating, Alexis! We look forward to your next visit.
Google Review
- April 02, 2021
Response from the owner Replied: We appreciate the positive rating, Marco. Thank you for choosing Mercedes-Benz of South Orlando!
Google Review
- April 02, 2021
Response from the owner Replied: We appreciate the positive rating, Pedro. Thank you for your support!
Google Review
- April 02, 2021
Response from the owner Replied: We appreciate the positive rating, Vincent. Our team will be here for you whenever you need us next!
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for 5-stars, Derrick! If there are ever any Mercedes-Benz sales or service needs we can assist you with in the future, please let us know.
Google Review
- April 02, 2021
Response from the owner Replied: Wow! Thank you for the 5-star rating, Robert. Our team will be here for you whenever you need us next.
Google Review
- April 02, 2021
Response from the owner Replied: We appreciate the 5-star review, Julia. Our team will be here for you whenever you need us next!
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for the positive rating, Ruperto! Your support is much appreciated.
Google Review
- April 02, 2021
Response from the owner Replied: Cheryl,Thank you for taking the time to rate your recent visit to Mercedes-Benz of South Orlando. If possible, we would like to learn more about your experience and what made it a one-star one. At your convenience, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you for your time.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for the 5-star rating, Chase! Our team will be here for you whenever you need us next.
Google Review
- April 02, 2021
Response from the owner Replied: We appreciate the positive rating, Audrey. Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future.
Google Review
- April 02, 2021
Response from the owner Replied: We appreciate the positive rating, Gibran. Thank you for your support!
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for the positive rating, Khrae! Our team will be here for you whenever you need us next.
Google Review
- April 02, 2021
Response from the owner Replied: We appreciate the 5-star rating and look forward to your next visit, Beatriz!
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for the positive rating, Sam. If you have any suggestions for our team, please do not hesitate to reach out to us.
Google Review
- April 02, 2021
Response from the owner Replied: Wow! Thank you for 5-stars, Cassius. Our team will be here for you whenever you need us next.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for 5-stars, Akshay! Our team will be here for you whenever you need us next.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for your support, Charles. Please reach out to us if there are any Mercedes-Benz sales or service needs that we can assist you with in the future.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you, Kenneth! Our team will be here for you whenever you need us next.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for your support, Tariq! Were thrilled to know that our team provided you with a 5-star experience.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for the 5-star rating, Erin! It was a pleasure serving you.
Google Review
- April 02, 2021
Response from the owner Replied: It was such a pleasure working with you, Ileana! We cant thank you enough for your support.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for your rating, Ronnie. If possible, we would like to learn more about your experience and what made it a 2-star one. If you would be willing to speak with us, please reach out to Justin Saavedra at jsaavedra@mbso.com. We hope to hear from you.
Google Review
- April 02, 2021
Response from the owner Replied: We appreciate the 5-star review, Ron! Thank you for choosing Mercedes-Benz of South Orlando.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for the 5-star rating, John! Our team will be here for you whenever you need us next.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you, Adrain. It was a pleasure working with you!
Google Review
- April 02, 2021
Response from the owner Replied: We appreciate the 5-star rating, Jerome! Our team will be here for you whenever you need us next.
Google Review
- April 02, 2021
Response from the owner Replied: Wow! Thank you for the 5-star rating, Necolle. Our team will be here for you whenever you need us next.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for taking the time to rate your recent visit, Ivelisse. If you have any feedback for our team, please do not hesitate to update your review or reach out to us.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for taking the time to rate your recent visit to Mercedes-Benz of South Orlando, Will. Please let us know if there is anything we can assist you with in the future.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you, Madeline! Our team will be here for you whenever you need us next.
Google Review
- April 02, 2021
Response from the owner Replied: We appreciate the 5-star rating, Drago. Thank you for choosing Mercedes-Benz of South Orlando
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for choosing Mercedes-Benz of South Orlando, Jonett! Please let us know if there is anything we can lend a hand with in the future.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for 5-stars, Carlos! Our team will be here for you whenever you need us next.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for the positive review, Nduese. It was such a pleasure serving you. Please let us know if there is anything we can assist you with in the future!
Google Review
- April 02, 2021
Response from the owner Replied: We appreciate the positive rating! Please dont hesitate to reach out to us if you have any feedback for our team.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you, Anup. Please let us know if there are any Mercedes-Benz sales or service needs we can assist you with in the future.
Google Review
- April 02, 2021
Response from the owner Replied: We appreciate the positive review, Deonte. Our team will be here for you whenever you need us next!
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for your review, Emily! If you ever have any feedback or suggestions for our team, please do not hesitate to reach out.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for taking the time to leave us a review, Gajarah! We look forward to your next visit.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for the 5-star rating, Shivam. Our team will be here for you whenever you need us next!
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for your review, Carlos. We look forward to your next visit!
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for taking the time to rate your recent visit to Mercedes-Benz of South Orlando, Paula. If you have any specific feedback for our team, please dont hesitate to update your review or reach out to us. We hope we can better impress you next time!
Google Review
- April 02, 2021
Response from the owner Replied: Wow! Thank you for 5-stars, Brenda. Your support is much appreciated by our team.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you! We look forward to your next visit.
Google Review
- April 02, 2021
Response from the owner Replied: We appreciate the positive review! Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for 5-stars, Kishea. And thank you for choosing Mercedes-Benz of South Orlando!
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for the positive rating, Barney! Please dont hesitate to reach out if there is anything we could have done to improve your experience.
Google Review
- April 02, 2021
(Translated by Google) Kimberly very good saleswoman excellent attitude is always willing to make the customer feel good friendly excellent Spanish very good saleswoman the best dealer to buy super recommended(Original)Kimberly muy buena vendedora excelente actitud siempre est dispuesta a hacer...
Response from the owner Replied: Gracias, David! Were glad to know that Kimberly provided you with such a positive experience. We will make sure to pass your compliments along to her. See you next time!
Google Review
- April 02, 2021
(Translated by Google) Hector Perez and Nancy Figueroa, are excellent people always trying to offer you and give you the best.(Original)Hector Perez y Nancy Figueroa, son excelentes personas siempre tratando de ofrecerte y darte lo mejor.
Response from the owner Replied: Maria,Were happy to hear that Hector and Nancy provided you with a 5-star experience. If there is anything we can help you with in the future, please let us know.
Google Review
- April 02, 2021
My first Mercedes and wont be the last one . Thanks to Justin Carrin and the Mercedes of south orlando Team . Great service since I walked in they truly represent the meaning of Costumer Service .Just got my second Mercedes this time with Hector from the sales department and Jose sales manager, it...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, Justin Carrion. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- April 02, 2021
Eric williams is an amazing care specialist. Robert Coleman and his team are amazing. Nancy our financial underwriter did wonders for us.
Response from the owner Replied: We appreciate you taking the time to update your review! Were glad that Eric, Robert, and Nancy all worked together to make the experience amazing for you. Please let us know if there is any way that we can assist you in the future!
Google Review
- April 02, 2021
Best service!!!
Response from the owner Replied: This is what we love to hear, Lynett. Thank you for your support!
Google Review
- April 02, 2021
Chris Overmyer the service manager and Eric Williams were absolutely amazing. They completely took care of all my issues and made sure i was good to go. Completely great service. Thank you
Response from the owner Replied: Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.Regards,Mercedes-Benz of South Orlando Team
Google Review
- April 02, 2021
Okay with services was very long
Response from the owner Replied: Deanna,Were sorry that your service took so much longer than you expected. We hope we can better impress you next time.
Google Review
- April 02, 2021
I can't say thank you enough to Jesus Valentin Jr. and the Team at Mercedes Benz of South Orlando. It really was a perfect buying experience!!! Jesus was very knowledgeable and treated us with the upmost respect which made everything go smoothly. I will definitely refer you to everyone I know!
Response from the owner Replied: Lillee,We're thrilled to know that Jesus and the rest of our team worked together to make the buying experience such a perfect one from start to finish! We are lucky to have Jesus on our team and will make sure to pass your kind words along to him. Thank you!
Google Review
- April 02, 2021
Robert made us feel so welcomed again. He answered all of our questions honestly and completely. I would definitely recommend him to friends and buy with him again. Great service in financing and delivery also.
Response from the owner Replied: Thank you so much for your feedback, Karen. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Robert. Please let us know if we can ever help you in the future.Best regards,Mercedes-Benz of South Orlando Team
Google Review
- April 02, 2021
Excellent service
Response from the owner Replied: This is what we love to hear, Luca! Thank you for your support.
Google Review
- April 02, 2021
3/5/2021: My service person here is normally Paul. We recently had our car serviced for another issue. Im normally the one who takes care of the car but this time I was out of town and our vehicle stopped. My husband called Paul and Paul took care of everything. He had our vehicle towed to Mercedes...
Response from the owner Replied: Thank you for taking the time to update your review, Sonja! Were thrilled that Paul was able to quickly tend to the issue while you were out of town. We are lucky to have Paul on our team and will make sure to pass your compliments along to him!
Google Review
- April 02, 2021
Great service! Friendly and expedited in a way that makes you look forward to return. They make you feel like a person, not just another customer.
Response from the owner Replied: Thank you for your kind words, Luis. It is always such a pleasure working with you! We look forward to serving you for years to come.
Google Review
- April 02, 2021
Im 100% satisfied with general service.
Response from the owner Replied: Were so happy to hear this, Andrea. Thank you for choosing Mercedes-Benz of South Orlando. If any questions or concerns come up in the future, please do not hesitate to reach out to us!
Google Review
- April 02, 2021
Excellent customer service!
Response from the owner Replied: This is what we love to hear, Luis! Were glad that you had such a positive experience with our team. We look forward to your next visit.
Google Review
- April 02, 2021
The best service ever!!!
Response from the owner Replied: This is what we love to hear, Jason! We look forward to your next visit.
Google Review
- April 02, 2021
Peter was great in service!
Response from the owner Replied: This is what we love to hear, Roy! We will make sure that Peter sees your review.
Google Review
- April 02, 2021
One of the best favorite place
Response from the owner Replied: Thank you for your kind words, Sardor! It is always such a pleasure working with you.
Google Review
- April 02, 2021
(While going through old texts to find a message.) I never went back to this dealership and never received an apology.
Response from the owner Replied: We appreciate you taking the time to update your review, Albert. We're sorry to hear that you feel this way. If you decide you would like to discuss further, you can reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- April 02, 2021
I was pleased with the service. Carmelo was courteous and congenial but not overbearing.The cafe was superb. In NY you get coffee/tea, bagels,muffins or yogurt. Here there is actually a staff cooking. I thought I'd miss NY. Ha! NY where is that? The service took a while but this was the annual and...
Response from the owner Replied: Gwen,Thank you for taking the time to update your review! Were sorry to hear that your service wait time was longer than expected. Your patience is much appreciated and were glad to know that you are always pleased with our service and amenities. See you next time!
Google Review
- April 02, 2021
The service there was excellent!
Response from the owner Replied: So happy to hear that your recent service experience was excellent, Stacieann! It is always such a pleasure serving you.
Google Review
- April 02, 2021
The Mercedes-Benz of South Orlando Manager and service staff is reason why if we have a concern with our car they take it.
Response from the owner Replied: Ben,Its great to know that our team has always treated you with such care. Thank you for choosing Mercedes-Benz of South Orlando!
Google Review
- April 02, 2021
Personal touch and feeling appreciated.
Response from the owner Replied: We appreciate your positive rating, Wayne. Thank you for choosing Mercedes-Benz of South Orlando!
Google Review
- April 02, 2021
went on hold 3 times then cut off there are other mercedese dealers
Response from the owner Replied: We're sorry to hear that this was your experience with our team, Alisa. If possible, we would like to learn more information about when you reached out to us and who you spoke with. If you would be willing to discuss, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- April 02, 2021
Great. Open to negociate
Response from the owner Replied: Thank you for taking the time to leave us a review, Alexandre. Your support is much appreciated.
Google Review
- April 02, 2021
The recent purchase was the easiest purchase of a vehicle I have made. Corey was great!
Response from the owner Replied: Thank you, Marcus. Were thrilled to know that Corey helped to make your recent purchase the easiest one youve ever had. We will make sure to share your compliments with him. Happy driving!
Google Review
- April 02, 2021
Great service, very helpful staff.
Response from the owner Replied: Were happy to hear that our team provided you with such great service, Gary. We look forward to your next visit!
Google Review
- April 02, 2021
Great service! Timely delivery!
Response from the owner Replied: Thank you for your kind words, David. Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future.
Google Review
- April 02, 2021
Cory provided super excellent and professional service.
Response from the owner Replied: Were happy to hear that Cory provided you with such excellent service, Joyce! Thank you for taking the time to let us know.
Google Review
- April 02, 2021
Excellent service in getting my new car !
Response from the owner Replied: This is what we love to hear, Michel! Please let us know if there is anything that we can lend a hand with in the future.
Google Review
- April 02, 2021
Timely, thorough, courteous. Will return to MB of South Orlando.
Response from the owner Replied: This is what we love to hear, Brian! Thank you for choosing Mercedes-Benz of South Orlando. See you next time!
Google Review
- April 02, 2021
Great service. Nigel was very helpful and accommodating
Response from the owner Replied: Thank you for letting us know, Adam. We are lucky to have Nigel on our team!
Google Review
- April 02, 2021
The people were so nice. Thanks for the experience!
Response from the owner Replied: This is what we love to hear, Jarrod. Thank you for choosing Mercedes-Benz of South Orlando.
Google Review
- April 02, 2021
I waited way too long because I trusted the service advisor when he said they would come find me in the lounge but it seems that not only did they forget about me but they also forgot about another customer that had not been informed for more than 1.5 hours of waiting.Once I asked after waiting too...
Response from the owner Replied: We're sorry to hear that your wait was so much longer than expected. If possible we would like to learn more details about your visit and who you worked with. If you would be willing to share this information, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time
Google Review
- April 02, 2021
Super helpful, responsive, and jumped in to help my wife who was stranded with our car that had broken down. Great team and a family feeling is abundantly apparent. I have purchased several vehicles from MB of South Orlando and they continually earn my business with each interaction.
Response from the owner Replied: Alex,We appreciate you taking the time to rate you and your wifes recent experience with our team. Were thrilled that we were able to jump in and lend a hand. Please let us know if there is anything we can do for either of you in the future.
Google Review
- April 02, 2021
Pleasure doing business with. Great customer service.
Response from the owner Replied: This is what we love to hear, George. Thank you for choosing Mercedes-Benz of South Orlando!
Google Review
- April 02, 2021
Fantastic experience definitely would recommend had me in and out with my new car
Response from the owner Replied: Congratulations on your new Mercedes-Benz, Jennifer. Please let us know if there are any sales or service needs that we can lend a hand with in the future.
Google Review
- April 02, 2021
My husband Took my car into MB to get my battery changed .. they gave have him a quote of $465 but I had called in the day before and they told me it would be $350 with labor included plus tax when my husband paid the bill he noticed an extra service charge on top of labor and ...
Response from the owner Replied: Marisol,We appreciate you taking the time to walk us through your recent service experience. We apologize for any miscommunication regarding the cost of the battery change and the frustration you experienced as a result. If you would like to discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you.
Google Review
- April 02, 2021
Never felt better purchasing a vehicle. Rob Coleman and his team are awesome...
Response from the owner Replied: This is what we love to hear, Jose! We will make sure to pass your thanks along to Rob and his team.
Google Review
- April 02, 2021
The worst service ever,I came with a black screen display problem and I left with the same problem.The ac makes noise like a gas leak from the dashboard,the service guy Peter tells me its Deicing.The ac not blowing cold air all the time and I showed him videos,he tells me there is no problem with...
Response from the owner Replied: Yani,We appreciate you taking the time to walk us through your recent service experience. At your convenience, please reach out to Jeff Summers at jsummers@mbso.com so that we can come to a solution. Thank you.
Google Review
- April 02, 2021
Mrs. Kimberly in accessories department Really knows how to make you feel like a valued customer.
Response from the owner Replied: Thank you for taking the time to update your review, Alvin! Were thrilled to know that Mrs. Kimberly provided you with such a positive experience. We will make sure to pass your kind words along to her.
Google Review
- April 02, 2021
My wife and I recently stopped at Mercedes Benz of South Orlando. The lease on our 2018 Mercedes still had 6 months left and we just wanted to test drive a convertible for future reference. We approached whom we thought was the front desk receptionist and asked to speak to a sales representative....
Response from the owner Replied: George,Thank you for taking the time to walk us through your experience working with Racine. Were thrilled to hear that she provided you with such a positive and welcoming experience from start to finish. We hope you are absolutely loving your new Mercedes-Benz so far and will make sure to pass your kind words along to Racine and Thiago. Thank you!
Google Review
- April 02, 2021
The past two times I have used this dealership I was not very satisfied with the service compared to a Honda dealership. But this third time I had James as my service advisor and he definitely made this visit different from the first two visits
Response from the owner Replied: Matt,We cant thank you enough for your honest feedback. Were glad that James was able to make this most recent visit a 5-star one and will make sure to pass your review along to him.
Google Review
- April 02, 2021
The services was not good as expected. And the car was turned out dirty . Like never before. I wonder if the services were done right .
Response from the owner Replied: We're sorry to hear that your recent service experience missed the mark, Ramsis. At your convenience, please reach out to Jeff Summers at jsummers@mbso.com so that we can learn more about your visit. Thank you.
Google Review
- April 02, 2021
They have a awesome service and transfer, this helped a lot! But my steering wheel still whining and my steering wheel adjust is not working anymore after their recall service.Very upset.
Response from the owner Replied: Thank you for your kind words, Marcos! Were sorry to hear that youre still having issues with your steering wheel. Please reach back out to our service department so that we can make things right. We look forward to hearing from you.
Google Review
- April 02, 2021
Great service. They were busy today, but still offered the same level of service.
Response from the owner Replied: Dawn,Were thrilled to hear our team will able to offer you the same high level of service when we were busy. We appreciate you taking the time to leave us a review!
Google Review
- April 02, 2021
Most positive shopping experience ever!!! Salesman, William Karmy, made this completely effortless. He and his sales manager remedied a hiccup along the way, which in turn will make me a customer for life. The attention to detail and my needs far exceeded any other experience that I have had in...
Response from the owner Replied: This is what we love to hear, Sandi! Were glad that William, RJ, and the rest of our team were able to work together to make the experience such a positive one overall. Thank you for taking the time to leave us a review!
Google Review
- April 02, 2021
Let me start by saying our salesperson Racine was amazing and if it wasn't for her my review would be closer to a 1 star. I've owned several Mercedes and I usually buy closer to home in Tampa but MB of SO had the car I wanted. So I made an appointment to see that particular car. Not only did they...
Response from the owner Replied: Thank you for this detailed account of your experience, Chelsey. We're glad to hear that Racine provided you with such a positive experience, but we're sorry to hear that the rest of your experience with us fell short. If you would like to speak with us further, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you for your time.
Google Review
- April 02, 2021
The dealer Brian Pardo was amazing. He answered all my questions and was very professional, polite and so patient.
Response from the owner Replied: Leonardo,Were thrilled to hear that Brian provided you with such a professional and polite sales experience. Please let us know if there is anything we can lend a hand with in the future.
Google Review
- April 02, 2021
It was ok! My service agreement didnt state what they did to my car. I guess I paid for nothing. I asked Peter to email me what they did to my car. Waiting!
Response from the owner Replied: Prince,We're sorry that your service agreement did not clearly state what work was done to your vehicle. If you still have not gotten in contact with Peter, please reach out to Jeff Summers at jsummers@mbso.com. Thank you.
Google Review
- April 02, 2021
Its terrible experience this time. My appointment time is at 10:30. I arrived 5 minutes early. I waited like 50 minutes to meet a advisor!!! Literally 50 minutes. After that my service took about three hours to finish which I understood that. After I cashed out with my advisor Anthony, he told me to...
Response from the owner Replied: Renhan,Thank you for taking the time to walk us through your recent experience. We're sorry to hear that your wait was so long and the frustration you experienced as a result. Please contact Jeff Summers at jsummers@mbso.com at your earliest convenience so that we can make things right.
Google Review
- April 02, 2021
The folks at MBSO are terrific. I really think they always try to do their very best and try to make their customers feel special while having their vehicles serviced or doing any other business. This time I was having an oil change done on my NON-Mercedes vehicle and, as instructed, I gave the...
Response from the owner Replied: Teresa,Thank you for taking the time to walk us through your recent service experience. We apologize again for our mistake and thank you for your patience during the entire process. Were glad we were able to make things right and look forward to serving you again in the future.
Google Review
- April 02, 2021
Josh is absolutely amazing!! Very professional and very patient especially with a indecisive person like myself!! My recent purchase experience was seamless thanks to him!!
Response from the owner Replied: Portia,Were thrilled to know that Josh provided you with such an amazing experience. We hope you are loving your new Mercedes and will make sure to pass your kind words along to Josh. Thank you!
Google Review
- April 02, 2021
Excellent experience from start to finish...beginning with the valet pickup and safe return of my AMG, to the open communication throughout the process combined with the level of professionalism truly made me feel like a VIP. Thank you all!
Response from the owner Replied: This is what we love to hear, Darren! Were glad that our team made you feel like a VIP from start to finish. Happy driving!
Google Review
- April 02, 2021
Thank Eugene Velazque for making me feel like I was in Puerto Rico at home. Thank you for your empathy your level of professionalism and for helping me. Excellent service from you recommended.
Response from the owner Replied: We appreciate the positive rating, Deisy! Thank you for choosing Mercedes-Benz of South Orlando. We will make sure to share your kind words with Eugene.
Google Review
- April 01, 2021
Response from the owner Replied: Thank you for the positive review, Nduese! It was such a pleasure serving you. Please let us know if there is anything we can assist you with in the future.
Google Review
- April 01, 2021
So nice to have a dealership deliver a brand new loaner when they pick up your personal car for service. Oh and did I mention I live an hour away? Love it!
Response from the owner Replied: Thank you for your kind words, Karen! Were so glad our team was able to make things so easy and convenient for you. We look forward to working together again in the future!
Google Review
- April 01, 2021
Most positive shopping experience ever!!! Salesman, William Karmy, made this completely effortless. He and his sales manager remedied a hiccup along the way, which in turn will make me a customer for life. The attention to detail and my needs far exceeded any other experience that I have had in...
Response from the owner Replied: This is what we love to hear, Sandi! Were glad that William, RJ, and the rest of our team were able to work together to make the experience such a positive one overall. Thank you for taking the time to leave us a review!
Google Review
- April 01, 2021
(Translated by Google) I am a wife, my husband is Mexican, and I am looking for a job for him.(Original)Estoy mujer m marido Mexicano una buscando Trabajo por El
Google Review
- April 01, 2021
Extremely busy but the salesman was Cory, was super attentative and worked hard to get us what we wanted. The whole experience from when we walked in and being greated by associates, to the shopping and even finance part was extremely well handled. They are busy so do not come in a hurry and you...
Response from the owner Replied: Ricardo,We cant thank you enough for your honest review. Were glad to know that Cory was able to get you exactly what you wanted and we will make sure to pass your kind words along to him. If there is ever anything we can lend a hand with in the future, please dont hesitate to reach out!
Google Review
- April 01, 2021
Viktor was extremely helpful when we were in Orlando for a few days of vacation and our GLK broke down. We had a rough day (had to get towed off of the highway to the dealership) but Viktor was kind, responsive and sympathetic to our situation since we were far from home without a vehicle, and...
Google Review
- March 31, 2021
Car loaner showed up on timeI was given updates promptlyEvery staff is polite and very nice
Response from the owner Replied: We appreciate you taking the time to detail your recent experience working with our team, Saroj. Your support is much appreciated!
Google Review
- March 31, 2021
Google Review
- March 31, 2021
My wife and I recently stopped at Mercedes Benz of South Orlando. The lease on our 2018 Mercedes still had 6 months left and we just wanted to test drive a convertible for future reference. We approached whom we thought was the front desk receptionist and asked to speak to a sales representative....
Google Review
- March 31, 2021
Scheduled two vehicles for oil changes. When I spoke to the service representative on the phone, he said he would order the parts for my Land Rover so they would be in when I arrived. Got to the dealership and was told they didnt have the parts and would have to reschedule the oil change for that...
Google Review
- March 31, 2021
Estoy mujer m marido Mexicano una buscando Trabajo por El
Google Review
- March 31, 2021
Google Review
- March 31, 2021
Google Review
- March 31, 2021
Never felt better purchasing a vehicle. Rob Coleman and his team are awesome...
Google Review
- March 31, 2021
Great service. They were busy today, but still offered the same level of service.
Response from the owner Replied: Dawn,Were thrilled to hear our team will able to offer you the same high level of service when we were busy. We appreciate you taking the time to leave us a review!
Google Review
- March 31, 2021
Left by Robert F.
Eugene, was my service advisor that took care of my 2016 C63S. He recommended the 2 yr service warranty and saved me thousands on my next service appointment. Best MB customer service staff.
Response from the owner Replied: Were so happy to know that Eugene took such great care of you and got you set up with that 2-year service warranty that has already helped you save. We will make sure he sees your review!
Google Review
- March 31, 2021
My first Mercedes and wont be the last one . Thanks to Justin Carrin and the Mercedes of south orlando Team . Great service since I walked in they truly represent the meaning of Costumer Service .Just got my second Mercedes this time with Hector from the sales department and Jose sales manager, it...
Response from the owner Replied: Thank you for the 5-Star rating, and welcome to the Mercedes-Benz of South Orlando family! We are thrilled you had such a great experience with salesman, Justin Carrion. Our exceptional service does not stop after the sale of the vehicle. If you have any questions or concerns regarding the vehicle, service, or the VIP Program, please do not hesitate to contact your Mercedes-Benz of South Orlando team at (407)367-2700.
Google Review
- March 31, 2021
Robert made us feel so welcomed again. He answered all of our questions honestly and completely. I would definitely recommend him to friends and buy with him again. Great service in financing and delivery also.
Response from the owner Replied: Thank you so much for your feedback, Karen. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Robert. Please let us know if we can ever help you in the future.Best regards,Mercedes-Benz of South Orlando Team
Yelp Review
- March 30, 2021
This was my first time at this dealership, but worst customer service I have ever experienced. I made an appointment to service my car and called/messaged three times well in advance about getting a loaner during my service appointment. I was told someone would get back to me and no one ever did....
Cars.com Review
- March 30, 2021
My wife and I recently stopped at Mercedes Benz of South Orlando. The lease on our 2018 Mercedes still had 6 months left and we just wanted to test drive a convertible for future reference. We approached whom we thought was the front desk receptionist and asked to speak to a sales representative....
Google Review
- March 30, 2021
Sincerely appreciate the attention to detail Viktor provided when my car was in for service. I also appreciate the fact that the loaner car I had was similar to my car. Extremely satisfied and I am very impressed with this dealership. Viktor is an outstanding service advisor!
Response from the owner Replied: Thank you for taking the time to call out Viktors great work, Ted. We are so lucky to have him on our team and are thrilled to hear that he provided you with such a positive experience. We will make sure to pass your kind words along!
Google Review
- March 29, 2021
BUYERS BEWARE! The Service Rep took the VIN# of my car and didnt try to tailor the service to my particular vehicle, which is a 2015 CPO car with 17K. He Didnt try to honor the preliminary estimate of $380 for an A Service received at the time I made the appointment. He revised the quote on the...
Response from the owner Replied: Scott,We're sorry to learn that this was your experience with our service team. At your convenience, please reach out to Jeff Summers at jsummers@mbso.com so that we can learn more about who you worked with. Thank you.
Google Review
- March 29, 2021
Google Review
- March 29, 2021
Google Review
- March 29, 2021
Excellent service in getting my new car !
Google Review
- March 29, 2021
Google Review
- March 29, 2021
Google Review
- March 29, 2021
I'm giving 5 stars because even though I had an issue at Mercedes Benz with my car that I took in for service. Anthony Digregorio, my service advisor rectified the situation for me without hesitation. That means a lot to me as a customer and because of this I will return!!
Response from the owner Replied: Theresa,We appreciate you taking the time to walk us through your recent experience with our service department. We apologize for the issue that you encountered, but were glad that Anthony was able to quickly rectify it. We look forward to impressing you in the future.
Google Review
- March 29, 2021
One of the best favorite place
Response from the owner Replied: Thank you for your kind words, Sardor! It is always such a pleasure working with you.
Google Review
- March 28, 2021
Chris Overmyer the service manager and Eric Williams were absolutely amazing. They completely took care of all my issues and made sure i was good to go. Completely great service. Thank you
Response from the owner Replied: Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.Regards,Mercedes-Benz of South Orlando Team
Google Review
- March 27, 2021
Great attention to detail. Available to answer question and super helpful in getting me home by making arrangements to deliver my car all the way to work in St. Cloud.
Response from the owner Replied: This is what we love to hear, Lynnette! Were so glad our team was able to answer all of your questions and get you home without a hitch. Thank you!
Google Review
- March 27, 2021
Response from the owner Replied: Thank you for the 5-star rating, Chase! Our team will be here for you whenever you need us next.
Google Review
- March 27, 2021
Response from the owner Replied: Wow! Thank you for the 5-star rating, Necolle. Our team will be here for you whenever you need us next.
Google Review
- March 27, 2021
Response from the owner Replied: We appreciate the positive review! Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future.
Google Review
- March 27, 2021
We were traveling for the first time in our new motorhome that is built on a MB Sprinter chassis. We encountered a warning light that needed to be reset at a dealership. Fortunately for us, MB South Orlando fit us in their schedule. They also corrected all of the MB recalls and had the motorhome...
Response from the owner Replied: Frederick,Were so glad our team was able to step in and get you back on the road quickly and safely. We will make sure to pass your kind review along to them. Safe travels!
Google Review
- March 27, 2021
Great dealership. Ended up getting an excellent great deal on a beautiful vehicle. Sales and finance staff are professional and awesome.
Response from the owner Replied: Thank you for your kind words, Dwight! We hope you are loving your new vehicle so far. We will make sure to pass your thanks along to our sales and finance teams.
Google Review
- March 27, 2021
I used to drive through this dealership whenever I took a trip to cheesecake factory at the mall across the street. I have been in love with the Mercedes brand since I was a child and this Wednesday night I was able to purchase my dream car at my dream dealership. It was truly an awesome experience...
Response from the owner Replied: Congratulations on your dream car! We are so glad our team was able to make it happen. If any questions or concerns come up in the future, please dont hesitate to reach out to us. Were here to help!
Google Review
- March 27, 2021
I visited this location while on vacation, thinking I had found an amazing deal. I called ahead to make an appointment and verified the availability of the vehicle, upon appointment and after test driving, performing my own inspection, completing all the paperwork, almost 3 hours later I was told...
Response from the owner Replied: We sincerely apologize for this miscommunication, Geraldine. If you would like to discuss further, please contact Justin Saavedra at jsaavedra@mbso.com at your convenience. Thank you for your time.
Google Review
- March 26, 2021
Response from the owner Replied: We appreciate the positive rating, Marco. Thank you for choosing Mercedes-Benz of South Orlando!
Google Review
- March 26, 2021
Response from the owner Replied: Wow! Thank you for 5-stars, Cassius. Our team will be here for you whenever you need us next.
Google Review
- March 26, 2021
Response from the owner Replied: Thank you for your rating, Ronnie. If possible, we would like to learn more about your experience and what made it a 2-star one. If you would be willing to speak with us, please reach out to Justin Saavedra at jsaavedra@mbso.com. We hope to hear from you.
Google Review
- March 26, 2021
I'm giving 5 stars because even though I had an issue at Mercedes Benz with my car that I took in for service. Anthony Digregorio, my service advisor took care of the situation for me without hesitation. That means a lot to me as a customer and because of this I will return!!
Google Review
- March 25, 2021
Response from the owner Replied: We appreciate the positive rating! Please dont hesitate to reach out to us if you have any feedback for our team.
Google Review
- March 25, 2021
Response from the owner Replied: Thank you for the positive rating, Ruperto! Your support is much appreciated.
Google Review
- March 25, 2021
Let me start by saying our salesperson Racine was amazing and if it wasn't for her my review would be closer to a 1 star. I've owned several Mercedes and I usually buy closer to home in Tampa but MB of SO had the car I wanted. So I made an appointment to see that particular car. Not only did they...
Response from the owner Replied: Thank you for this detailed account of your experience, Chelsey. We're glad to hear that Racine provided you with such a positive experience, but we're sorry to hear that the rest of your experience with us fell short. If you would like to speak with us further, please reach out to Justin Saavedra at jsaavedra@mbso.com. Thank you for your time.
Google Review
- March 25, 2021
Very bad costumer service
Response from the owner Replied: Hamid,We're sorry to hear that this was your experience with our team. At your convenience, please reach out to Justin Saavedra at jsaavedra@mbso.com so that we can learn more about your visit. Thank you.
Google Review
- March 25, 2021
My husband Took my car into MB to get my battery changed .. they gave have him a quote of $465 but I had called in the day before and they told me it would be $350 with labor included plus tax when my husband paid the bill he noticed an extra service charge on top of labor and ...
Response from the owner Replied: Marisol,We appreciate you taking the time to walk us through your recent service experience. We apologize for any miscommunication regarding the cost of the battery change and the frustration you experienced as a result. If you would like to discuss further, please reach out to Jeff Summers at jsummers@mbso.com. Thank you.
Google Review
- March 24, 2021
Great service, very helpful staff.
Response from the owner Replied: Were happy to hear that our team provided you with such great service, Gary. We look forward to your next visit!
Google Review
- March 24, 2021
Response from the owner Replied: Thank you for the 5-star rating, John! Our team will be here for you whenever you need us next.
Google Review
- March 23, 2021
Peter was great in service!
Response from the owner Replied: This is what we love to hear, Roy! We will make sure that Peter sees your review.
Google Review
- March 23, 2021
Response from the owner Replied: We appreciate the 5-star rating, Jerome! Our team will be here for you whenever you need us next.
Google Review
- March 23, 2021
I want to first start by saying that Keith Moody is an exceptional service agent. He made me fell like we were friends for a long time. He is the reason why I love my experience with my new Mercedes!Not the dealer I bought it from but the dealer that I now call home. Thank you everyone for a great...
Response from the owner Replied: Aldo,We appreciate you taking the time to call out Keiths great work. We are so lucky to have him on our team and will make sure to pass your kind words along to him. See you next time!
Google Review
- March 23, 2021
Cory provided super excellent and professional service.
Response from the owner Replied: Were happy to hear that Cory provided you with such excellent service, Joyce! Thank you for taking the time to let us know.
Google Review
- March 23, 2021
The service there was excellent!
Response from the owner Replied: So happy to hear that your recent service experience was excellent, Stacieann! It is always such a pleasure serving you.
Google Review
- March 23, 2021
Josh is absolutely amazing!! Very professional and very patient especially with a indecisive person like myself!! My recent purchase experience was seamless thanks to him!!
Response from the owner Replied: Portia,Were thrilled to know that Josh provided you with such an amazing experience. We hope you are loving your new Mercedes and will make sure to pass your kind words along to Josh. Thank you!
Google Review
- March 23, 2021
Response from the owner Replied: We appreciate the positive rating, Audrey. Please let us know if there are any Mercedes-Benz sales or service needs that we can lend a hand with in the future.
Google Review
- March 23, 2021
Response from the owner Replied: Thank you, Madeline! Our team will be here for you whenever you need us next.
Google Review
- March 22, 2021
Response from the owner Replied: Thank you for taking the time to rate your recent experience! If you ever have any feedback for our team, please dont hesitate to reach out.
Google Review
- March 22, 2021
Response from the owner Replied: We appreciate you taking the time to rate your recent visit to Mercedes-Benz of South Orlando. If you would be willing to share more details about your experience, please update your review or contact Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- March 22, 2021
Timely, thorough, courteous. Will return to MB of South Orlando.
Response from the owner Replied: This is what we love to hear, Brian! Thank you for choosing Mercedes-Benz of South Orlando. See you next time!
Google Review
- March 22, 2021
Response from the owner Replied: Thank you for the 5-star rating, Sandra! We look forward to your next visit.
Google Review
- March 21, 2021
I waited way too long because I trusted the service advisor when he said they would come find me in the lounge but it seems that not only did they forget about me but they also forgot about another customer that had not been informed for more than 1.5 hours of waiting.Once I asked after waiting too...
Response from the owner Replied: We're sorry to hear that your wait was so much longer than expected. If possible we would like to learn more details about your visit and who you worked with. If you would be willing to share this information, please reach out to Jeff Summers at jsummers@mbso.com. Thank you for your time
Google Review
- March 21, 2021
Eugene and the team went out of their way to make sure everything was done timely and correctly. They offered ways to keep the cost low instead of suggesting unnecessary services. Compared to my experiences elsewhere, the service team is top-notch!
Response from the owner Replied: John,Were so glad to hear that Eugene and the rest of our team went out of their way to provide you with such a positive experience. We will make sure your compliments are passed along to them and look forward to working with you again in the future.
Google Review
- March 20, 2021
The dealer Brian Pardo was amazing. He answered all my questions and was very professional, polite and so patient.
Response from the owner Replied: Leonardo,Were thrilled to hear that Brian provided you with such a professional and polite sales experience. Please let us know if there is anything we can lend a hand with in the future.
Google Review
- March 20, 2021
Response from the owner Replied: We're sorry to hear that your recent experience was a 2-star one. If you would be willing to share more details about your visit, please update your review or contact Justin Saavedra at jsaavedra@mbso.com. Thank you.
Google Review
- March 20, 2021
Great service. Nigel was very helpful and accommodating
Response from the owner Replied: Thank you for letting us know, Adam. We are lucky to have Nigel on our team!
Google Review
- March 20, 2021
The past two times I have used this dealership I was not very satisfied with the service compared to a Honda dealership. But this third time I had James as my service advisor and he definitely made this visit different from the first two visits
Response from the owner Replied: Matt,We cant thank you enough for your honest feedback. Were glad that James was able to make this most recent visit a 5-star one and will make sure to pass your review along to him.