New car, two major defects, no help from Mercedes of South Orlando — stranded in a parking lot with my new Mercedes. I purchased a brand-new 2024 Mercedes C300 from Mercedes-Benz South Orlando on April 1, 2025. Today is August 23, 2025, and I have already experienced two major issues with the...

Dealer Replied: John, I'm truly sorry to hear about the challenges you've faced with your new vehicle and our service. This isn't the experience we aim for, and I apologize for any inconvenience caused. I'd like to address these issues personally and see how we can assist you further. Please reach out when convenient. Thank you, Chris Overmyer - Service Manager - covermyer@mbso.com

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The only reason I am giving this dealership 5 stars is because of the service advisor, Eric Williams. Eric is the only advisor that picks up his phone, returns calls, is kind, efficient, professional, and truly cares. The other advisors never return calls. The service manager, Chris, also does not...

Dealer Replied: Martha, we're glad to hear Eric has been so helpful, but we're sorry for any lack of communication from others on our team. We'll make sure your feedback is shared internally so we can address these concerns moving forward. Thank you, Chris Overmyer - Service Manager - covermyer@mbso.com

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This dealership not only advertise VIP service; they deliver it! On Sunday July 20, 2025, I went for a scheduled service of my car. From the moment I arrived and met Adam, my service agent, it was absolute professionalism until I received my keys and left the dealership. Adam was not only focused on...

Dealer Replied: Hi! We're so glad you had a successful service experience with Adam! We’ll be sure to pass along your feedback to him. Thank you for choosing Mercedes-Benz of South Orlando, and we hope to see you again next time!

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needed work done which might be covered under warranty and was only going to be in town another 10 days before I had to take a short trip, Spoke with Viktor and he was able to book time allowing me to get service before I had to travel. He met me in the service area and explained it might take up to...

Dealer Replied: We are happy to hear from you! Thank you for trusting Mercedes-Benz of South Orlando with your business and your vehicle!

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I’ve been bringing my vehicle to Mercedes-Benz of South Orlando for over 10 years, and Keith has been my service advisor the entire time. His professionalism, attention to detail, and commitment to customer service are unmatched. He always makes sure everything is taken care of and keeps me...

Dealer Replied: Hi! Your return business means the world to us! Thank you for trusting Keith and our team with your loyal business at Mercedes-Benz of South Orlando!

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Excellent service. Very professional and treated with respect and concern for my overall satisfaction. A plus.

Dealer Replied: Thank you, Linda! We appreciate your business and look forward to working with you again at Mercedes-Benz of South Orlando. Safe travels!

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I was very happy with how much your team helped us in every way thank you very much.

Dealer Replied: Kenneth, we're delighted we could deliver an excellent experience! - Mercedes-Benz of South Orlando Team

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Was a spectacular experience from start to finish. The entire process was seamless when dealing with Navin. He went above and beyond in all aspects and was a true pleasure to work with.

Dealer Replied: Jake, we're delighted to hear that Navin provided you with a seamless experience at Mercedes-Benz of South Orlando. Thanks for sharing your positive feedback! Enjoy the ride!

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Lousy experience. No one at the dealership seem to be aware of the 1968 Chevelle. As well, there is essentially no valuable information of the car on Cars.com. See for yourself.

Dealer Replied: Dave, I'm sorry to hear about your experience. Please feel free to reach out if you'd like further assistance or have any questions. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

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Andrew in the service department is very good and professional. He had my car done in a timely manner.

Dealer Replied: Michael, we're delighted to hear that Andrew provided you with professional and efficient service at Mercedes-Benz of South Orlando. Thanks for sharing your experience!

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Andrew was very courteous and had my car serviced in a timely manner. I was very satisfied.

Dealer Replied: Michael, we appreciate your shoutout to Andrew at Mercedes-Benz of South Orlando! Safe travels!

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Since we bought this car the wiper blades doesn’t wipe clean.I’ve been addressing this issue several times but never resolved. This is just a basic issue tha’s very annoying as a car driver who expects perfect performance from mercedes benz

Dealer Replied: Emie, I'm sorry to hear about the wiper blade issue with your vehicle. At Mercedes-Benz of South Orlando, we aim for top-notch performance and will ensure this gets addressed promptly. Thank you, Anu Kiebach - Customer Relations Manager - 407-367-2751

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The sevice took so long 4.5 hours for a service B. It can be done sooner like my previous ones .I’ve been having my car services with mercedes benz of south orlando for 7 years

Dealer Replied: Thank you for trusting our team for the past 7 years, Ernie. We promise to provide you with a quicker appointment next time! -Mercedes-Benz of South Orlando

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Took my car in for overnight service. Everyone was very friendly and helpful. In particular my overnight advisor Adam, who provided excellent service and advice. He made sure I felt comfortable asking about anything and throughly explained every issue, made the process easy and seamless.

Dealer Replied: Tatiana, we're delighted to hear that Adam and the team at Mercedes-Benz of South Orlando provided you with such a seamless service experience. Thank you for sharing your positive feedback!

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If I could give a zero, I would. I was looking at a CPO 2019 GLA 250. I called and spoke with Tina who stated set up an appointment for us to come see the vehicle and was told, “we will have the car detailed for you.” I was then called by a salesperson who gave me his personal cell and was told I...

Dealer Replied: I apologize for the inconvenience you experienced with your appointment. It's disappointing to hear that we didn't meet expectations in keeping you informed about the vehicle's status, especially after such a long drive. We understand how frustrating this must have been and are committed to improving our communication processes moving forward. If there's anything else you'd like to discuss or if there’s any way we can assist further, please feel free to reach out directly. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

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The appointments at this dealership are useless. You can schedule an appointment to see a specific vehicle but that will not stop them from selling the car to another person while you are on the way there. We were told by the dealership that it is first come first served. We got the impression for...

Dealer Replied: I'm sorry to hear about your experience with our appointment system. We strive for a fair and transparent process, and it's disappointing that we fell short in this instance. Your feedback is valuable, and we'll work on improving the way appointments are handled. If you have any further questions or concerns, please feel free to reach out directly. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

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Dominic Ford NEEDS TO BE FIRED!!!! He is the rudest person I have ever encountered. Fire him or loose your business. I have read hundreds of reviews that agree and state the same or similar. You have lost all my business due to excruciating circumstances!! Worst human being. He has no empathy at...

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My car had to go in for service at Mercedes Millenia Mall. My service advisor was Amir. He was extremely professional and efficient. Recommending items for my vehicle and explained why it needed certain items. this is my second experience with Amir and I would highly recommend him. Lovely person.

Dealer Replied: Kathryne, we're delighted to hear that Amir provided you with professional and efficient service at Mercedes-Benz of South Orlando. Thank you for your recommendation and kind words! We'll be sure to pass along the praise. Safe travels!

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I ordered my Mercedes GLC 350e in mid-December from Mercedes Benz of South Orlando. I was told the anticipated manufacturer build date in Germany would be on or around February 11, 2025. A few weeks later I was notified by my dealership that the salesman I purchased the vehicle from was no longer...

Dealer Replied: Deborah, we're delighted to hear about your positive experience with Gabriel and our team at Mercedes-Benz of South Orlando! It's great that he made your buying process seamless and kept you informed every step of the way. Enjoy your new Mercedes-Benz GLC 350e!

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I recently had the pleasure of working with Justin at Mercedes-Benz of Millenia, and I can confidently say that he is the best salesperson we have ever met. From start to finish, Justin went above and beyond to assist my family and me in purchasing not just one, but two cars during a particularly...

Dealer Replied: Hildalina, thank you for sharing such a wonderful review! We're delighted to hear that Justin provided exceptional service and made your experience at Mercedes-Benz of South Orlando so memorable. Enjoy your new cars, and we'll be sure to pass along the kind words!

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Everything was great. Could not have been better. The delivery was exceptional. Sales and delivery people were great.

Dealer Replied: We're delighted to hear that you had a fantastic experience with our team at Mercedes-Benz of South Orlando. Thank you for the wonderful feedback!

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Purchased a used BMW 3 days ago - less than 70 miles after driving off the lot, the check engine light came on and it has an evap leak. Dealership states they are not responsible for fixing and offered they can accept it on trade for a new car (not newer - new). You can not convince me they they did...

Dealer Replied: Thank you for the review. We regret that you're not satisfied with your vehicle. Please contact me directly if you'd like to discuss the situation in greater detail. Respectfully, Clarence Horne - General Sales Manager - chorne@mbso.com

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Thank you to Melissa my salesperson at Mercedes of South Orlando for a wonderful experience in purchasing my certified Mercedes Benz. She made the process flawless with no delays or problems. She explained the vehicle’s operation before and after the purchase. She always answers the phone on the...

Dealer Replied: Patricia, we're delighted to hear that Melissa provided you with such a seamless experience at Mercedes-Benz of South Orlando. It's great to know she was attentive and helpful throughout your purchase. Enjoy your certified Mercedes-Benz!

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Just had an overwhelming experience at Mercedes Benz of South Orlando in a fantastic way. Just purchased a certified 2021 C300 on immaculate condition. Melissa was my salesperson and she went above and beyond in assisting me and explaining the nuances of the vehicle prior to and after the purchase....

Dealer Replied: Thank you for sharing your fantastic experience at Mercedes-Benz of South Orlando! We're delighted to hear that Melissa, RJ, Clarence, and Mr. Dominic Ford provided exceptional service during your purchase. Enjoy the ride in your certified 2021 C300!

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The dealership was a wonderful experience. All personnel were very professional and were well versed on their work requirements. We purchased a used car from them through Monica Ventura and were very pleased with how knowledgeable and pleasant she was to work with. Gary Doyle in finance, was also...

Dealer Replied: Thank you for sharing your experience with us! We're delighted to hear that Monica and Gary provided such knowledgeable and pleasant service at Mercedes-Benz of South Orlando. We appreciate the recommendation, and we're here whenever you need assistance in the future!

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I've been a customer since 2020. The service department is exceptional. I've never had any complaints. I get the same service rep Eugene everytime. He is always pleasant and helpful. March 2025 I leased a new vehicle. I knew which model I wanted and they told me was what available and I made my...

Dealer Replied: Gwendolyn, thank you for being a loyal customer and sharing your wonderful experience with us at Mercedes-Benz of South Orlando! We're delighted to hear that Eugene and the rest of our team have consistently provided exceptional service. We appreciate your kind words about Janelly, Eduardo, Robert Coleman, and even our cafe chef!

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Bought an expensive Sprinter van and have a list of items that needs attention. After communication with 3 people that represent the dealership, nobody has taken any meaningful steps to fix the issues

Dealer Replied: I'm sorry to hear about the lack of follow-up on your Sprinter van concerns. We strive for attentive service, and it's disappointing that we've fallen short here. Please reach out so we can address these issues promptly and ensure you're satisfied with your purchase. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

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Frank was amazing. He was professional and personable, and explained every step of this process wonderfully. I’ve never had an easier experience in purchasing a car.

Dealer Replied: ToneZak, we're delighted to hear that Frank made your car-buying experience so smooth at Mercedes-Benz of South Orlando. Thank you for sharing this fantastic feedback!

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Frank was amazing. He was professional and personable, and explained every step of this process wonderfully. I’ve never had an easier experience in purchasing a car.

Dealer Replied: Hi Tony! We're delighted to hear that Frank made your car-buying experience so smooth at Mercedes-Benz of South Orlando. Thanks for sharing your positive feedback!

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Eric Williams at Mercedes Benz of South Orlando gave Exceptional Customer Service on my last visit and is always very Professional… Eric got my Car In and Out in no time… Thank You Eric for All That You Do… 🙏🏽

Dealer Replied: Charlene, we're delighted to hear that Eric provided exceptional service during your visit at Mercedes-Benz of South Orlando. Thank you for sharing your experience with us!

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Joao & Antony made this a great and smooth process! My first new car and I felt like I was in the best and most capable hands. Couldn’t be happier!

Dealer Replied: Ashley, we're delighted to hear that Joao and Antony made your first new car purchase a smooth experience at Mercedes-Benz of South Orlando. Enjoy every moment with your new ride!

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Amir is always so helpful in advising us about our options for paying our bill. As well, our car was finished and returned to us exactly when expected.

Dealer Replied: We're delighted to hear that Amir provided helpful advice and your car was ready on time at Mercedes-Benz of South Orlando. Thank you for sharing your experience with us!

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My experience at this dealership starting with the agent was professional and he had a good knowledge of the vehicle I purchased (GLE 35). Everyone that was involved in this transaction showed professionalism and friendliness. This made the transaction a pleasant one. Thanks again to everyone...

Dealer Replied: Thank you for sharing your positive experience with us at Mercedes-Benz of South Orlando! We're delighted to hear that our team's professionalism and friendliness made your purchase of the GLE 35 a pleasant one. We appreciate your recommendation and look forward to serving you again in the future!

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I recently took my car to Viktor for service, and I must say, he is exceptional! This is my fifth Mercedes, and he’s the only person I trust to work on my vehicle. Viktor consistently gets me in and out in a timely manner, which I really appreciate. I would gladly recommend him to anyone looking for...

Dealer Replied: Kauaishelley, we're delighted to hear that Viktor has earned your trust and consistently provides exceptional service at Mercedes-Benz of South Orlando. Thank you for recommending him and sharing your positive experience with us!

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I recently took my car to Viktor for service, and I must say, he is exceptional! This is my fifth Mercedes, and he’s the only person I trust to work on my vehicle. Viktor consistently gets me in and out in a timely manner, which I really appreciate. I would gladly recommend him to anyone looking for...

Dealer Replied: Hi Kauai! Thank you for sharing your positive experience with Viktor at Mercedes-Benz of South Orlando! We're delighted to know he consistently provides the exceptional service you trust. We appreciate your recommendation and look forward to serving you again in the future!

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The service pro, Eric was outstanding and showed a genuine caring and superior customer service. MBSO has a true asset in Eric that is hard to find these days. Thank you Eric.

Dealer Replied: Hi Aldo! We're delighted to hear that Eric provided you with exceptional service at Mercedes-Benz of South Orlando. We'll be sure to pass along your kind words!

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I’m very disappointed with the customer service and the lack of communication. I’m sad and extremely disappointed how my car been in the shop for almost four months. They keep giving me excuses over excuses on the update of my car. I’m sorry for something small should not take four months to fix....

Dealer Replied: I'm truly sorry to hear about your experience and the frustration it has caused. It's concerning that communication was lacking, and I apologize for any inconvenience with your vehicle's service. We take these matters seriously, so please reach out directly if you're open to discussing this further; we want to make things right. Thank you, Anu Kiebach - Customer Relations Manager - 407-367-2751

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Justin was a pleasure to work with. Helpful has soon as we shook hands at introduction. Tom helped sealed the deal. Thanks again!

Dealer Replied: Mark, we're delighted to hear that Justin and Tom made your shopping experience at Mercedes-Benz of South Orlando a positive one. Thank you for choosing us! Have a great ride!

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Navin was wonderful. He helped me find my dream suv and took time to find me the best deal and was very caring. I truly appreciate the extra effort he made for me to get me set up with my perfect car. Definitely the best experience I have ever had at a dealership. Would highly recommend! Thank you...

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I've been a fan, until I encountered 2 things. One is you CANNOT get in touch with anyone here. Two, I was assigned EUGENE VELAZQUEZ, who was impossible to reach, only got in touch to get paid, charged me $12K, kept my car for almost 2 weeks, and then returned my car filthy. I recommend you go...

Response from the owner Replied: Mayanne, I'm sorry to hear about your experience and the difficulty in reaching our team. This is not the level of service we strive for, and I apologize for any inconvenience caused. Your feedback is appreciated and I encourage you to contact me directly if there are any outstanding concerns that we can address for you. Respectfully, Anu Kiebach - Customer Relations Manager - 407-367-2751

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Had a great experience at Mercedes- Benz of South Orlando! Huge thank you to Jorge for an easy and streamline process!

Response from the owner Replied: Zak, we're delighted to hear that Jorge made your experience at Mercedes-Benz of South Orlando smooth and enjoyable. Thanks for sharing! Safe travels!

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Grateful for the attention and help received from the Mercedes-Benz team at Milenio Orlando, Héctor thank you for giving us your experience

Response from the owner Replied: Douglas, we're delighted to hear that Héctor and our Mercedes-Benz of South Orlando team provided you with excellent service. Thank you for sharing your experience! Safe travels!

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Nigel was great - helpful and professional!

Response from the owner Replied: Hi Monique! Thank you for leaving us this five-star review and for your kind words about Nigel from our service team at Mercedes-Benz of South Orlando! We'll see you next time!

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They Don’t work with Enterprise FleetWe did have an appointment for a Four company vehicles and they don’t take them for a simple oil change and rotation.The appointment was scheduled a Month early.We Have send all the information when we schedule the appointment (vin number, enterprise Id#, mileage...

Response from the owner Replied: Mauricio, I apologize for the inconvenience and lack of communication regarding your appointment. This is not the level of service we strive to provide, and I'm sorry for any frustration caused. Please reach out so we can address this issue promptly. Thank you, Anu Kiebach - Customer Relations Manager - 407-367-2751

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Response from the owner Replied: Miguel, I'm disappointed to see this rating and encourage you to contact me directly if there are any outstanding questions or concerns that we can address for you. Respectfully, Anu Kiebach - Customer Relations Manager - 407-367-2751

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I bought a used Mercedes at Mercedes ben south of Orlando about a week after the engine light had a problem. I took the car to the dealership to have it checked. The dealership staff told me i had to pay for the engine repair. I had purchased an extended warranty for the engine. And I took the car...

Response from the owner Replied: Tung, thank you for the review. I'm sorry to hear about this frustrating situation and would like the opportunity to discuss it with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Clarence Horne - General Sales Manager - chorne@mbso.com

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I would not recommend to buy a car at this dealership, I called last week's Saturday and asked if vehicle was in their stock they said yes I went over Sunday it took half an hour to get help they couldn't find a vehicle couple days at call back they still couldn't find a vehicle, I bought a range...

Response from the owner Replied: Romeo, I'm sorry to hear about your experience with us. It sounds like we fell short in providing the level of service you expected and deserve. If you're open to discussing this further or have any other concerns, please feel free to reach out directly. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

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Unfortunately, I had a highly disappointing experience while attempting to pick up my car for a recall. I made several phone calls and left voicemails but received no response. I also tried reaching out to the service manager multiple times, yet there was no follow-up. The lack of communication and...

Response from the owner Replied: Masoud, I'm sorry to hear about the communication issues you faced during your recall service. This is not the level of responsiveness we strive for, and I apologize for any frustration caused. Please reach out so we can address this matter directly and improve your experience with us moving forward. Thank you, Anu Kiebach - Customer Relations Manager - 407-367-2751

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Eric Williams did an exceptional job. He takes care of it . When others don’t get the job done. Thanks Eric Williams, Have a great year.

Response from the owner Replied: Nancy, we're delighted to hear that Eric provided exceptional service at Mercedes-Benz of South Orlando. Thank you for sharing your experience! Safe travels!

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Response from the owner Replied: Thank you for supporting Mercedes-Benz of South Orlando, we appreciate your business!

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Want to say I had excellent experience shopping for car. The customer service was excellent from everybody I had to deal with. I been to a lot of car dealerships but this dealership went over and beyond on there customer service. And I want to give a special thanks to Robert C. and his team…

Response from the owner Replied: Donnell, thank you for sharing your positive experience with us at Mercedes-Benz of South Orlando! We're delighted to hear that Robert and our team went above and beyond in providing excellent customer service. We appreciate your kind words and look forward to serving you again in the future!

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I received very poor service. They had my car for over five days and the service should have only taken three hrs. They tried to get me to purchase head light over $3,000 Dollars something I didn't even need and told me my warranty didnt cover the part. They sabotage my vehicle to get me to buy the...

Response from the owner Replied: Dwane, I'm sorry to hear about your experience. It sounds like there was a misunderstanding regarding the service and warranty coverage for your vehicle. We certainly don't condone any actions that would sabotage our customers' vehicles, and I apologize if this is how it seemed during your visit. Please reach out so we can address these concerns directly with you. Thank you, Anu Kiebach - Customer Relations Manager - 407-367-2751

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Amir is a great service advisor . Patient extremely detail oriented and sweet ! Thanks amir!

Response from the owner Replied: Briana, we appreciate your shoutout to Amir at Mercedes-Benz of South Orlando. Safe travels!

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I had an overall amazing experience with Thomas at Mercedes.

Response from the owner Replied: Hi Jacqueline! Thank you for supporting Thomas from our team at Mercedes-Benz of South Orlando!

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Mercedes-Benz South Orlando's Sales Consultant, Mara, was genuinely remarkable! Her enthusiasm, customer service, and personality were refreshing. Working with her was an absolute pleasure. I had a specific vehicle in mind when I entered the dealership. She successfully located and provided all of...

Response from the owner Replied: Hi Monique! Thank you for sharing your wonderful experience with Mara and Reda at Mercedes-Benz of South Orlando! We're delighted to know they made the process smooth and enjoyable. Enjoy your 2024 Kia Sportage Prestige SX!

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As always, great care was taken with my car. I appreciate the video with detailed explanations. Thanks, Viktor, for all you do.

Response from the owner Replied: Hi Jeanette! We're delighted to hear that Viktor and the team at Mercedes-Benz of South Orlando provided you with excellent service. Thank you for your kind words!

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Hector was an absolute pleasure working with me. Kind and personable. Exceptional customer service. Thanks for helping me pick out my very first Benz sir. 🫶🏼

Response from the owner Replied: Hi Ashley! We're delighted to hear that Hector provided exceptional service during your visit to Mercedes-Benz of South Orlando. Enjoy your first Benz and thank you for choosing us!

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I've been dealing with issues at Mercedes-Benz South Orlando for a while now, but this latest situation has pushed me past my breaking point. The last time I dropped off my car for maintenance, I had to wait nearly two hours just to speak with an advisor. I had to go searching for employees to get...

Response from the owner Replied: Carlos, thank you for reaching out. I'm sorry to hear of your frustration and would appreciate the opportunity to discuss this situation with you in greater detail. Please feel free to reach out when you have a moment so we can discuss an appropriate resolution. Respectfully, Anu Kiebach - Customer Relations Manager - 407-367-2751

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Mercedes-Benz South Orlando's Sales Consultant, Mara, was genuinely remarkable! Her enthusiasm, customer service, and personality were refreshing. Working with her was an absolute pleasure. I had a specific vehicle in mind when I entered the dealership. She successfully located and provided all of...

Dealer Replied: Monique, thank you for sharing your wonderful buying experience with us at Mercedes-Benz of South Orlando! We're delighted to hear that Mara and Reda provided exceptional service, making the process seamless and efficient. Enjoy your 2024 Kia Sportage Prestige SX, and we appreciate your endorsement!

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Mercedes-Benz South Orlando's Sales Consultant, Mara, was genuinely remarkable! Her enthusiasm, customer service, and personality were refreshing. Working with her was an absolute pleasure. I had a specific vehicle in mind when I entered the dealership. She successfully located and provided all of...

Dealer Replied: Hi Monique! We're delighted to hear that Mara and Reda made your experience at Mercedes-Benz of South Orlando exceptional! Thank you for the strong endorsement, and we hope you're enjoying every moment with your 2024 Kia Sportage Prestige SX.

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Mercedes-Benz South Orlando's Sales Consultant, Mara, was genuinely remarkable! Her enthusiasm, customer service, and personality were refreshing. Working with her was an absolute pleasure. I had a specific vehicle in mind when I entered the dealership. She successfully located and provided all of...

Dealer Replied: Hi Monique! We're delighted to hear that Mara and Reda made your experience at Mercedes-Benz of South Orlando exceptional! Thank you for the strong endorsement, and we hope you're enjoying every moment with your 2024 Kia Sportage Prestige SX.

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Update 2025- I don’t know people here treat customers like trash if you aren’t buying a car. I love my car. Bought here brand new. Love Mercedes. But why is this dealership so inconsistent with customer service. Now that my car isn’t brand new and I’m having to get it serviced for basic maintenance...

Response from the owner Replied: Esther, thank you for taking the time to share this update. I'm sorry to hear that your recent experiences haven't been up to our usual standards. Your feedback is appreciated and will be shared with our team so we can take steps to improve our service where needed. If you have any additional questions or concerns, please feel free to contact me directly. Thanks again, Anu Kiebach - Customer Relations Manager - 407-367-2751

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It was great working with Robert and his team, especially Yannelis.

Response from the owner Replied: Hi Alfredo J! We’re elated to get your positive review of Mercedes-Benz of South Orlando. Thank you for the kudos to Robert, Yannelis, and the team!

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Beautiful store and great serviceLoja linda e ótimo atendimento

Response from the owner Replied: Giovani, Obrigado pelas suas cinco estrelas. - Mercedes-Benz of South Orlando

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Response from the owner Replied: George, thanks for giving us the opportunity to serve you! - The Mercedes-Benz of South Orlando Team

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Response from the owner Replied: Felicia, thank you so much from all of us at Mercedes-Benz of South Orlando!

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Excellent interaction. Positive friendly environment.

Response from the owner Replied: Hi Elaine, we're delighted to hear you had a positive experience with us at Mercedes-Benz of South Orlando. Thank you for highlighting our friendly environment and convenient service hours! We look forward to assisting you again in the future! Safe travels!

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I am very happy to have achieved one more goal, thanks to the best advisor at Mercedes Benz of South Orlando. Ariel Rodríguez, very attentive and always friendly, speaks Spanish and English and is an expert in recommending the best, and I am also very grateful to Jessica Monroy, for all her...

Response from the owner Replied: Juan Pablo, nos alegra saber que Ariel y Jessica hicieron de tu experiencia en Mercedes-Benz of South Orlando algo especial. Gracias por recomendarnos y compartir tus amables palabras sobre nuestro equipo. ¡Disfruta mucho de tu nuevo vehículo!

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Response from the owner Replied: Luccio, thanks from the entire team at Mercedes-Benz of South Orlando!

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Great service highly recommend them to family & friends.

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Recently purchased a car at this Dealership and the experience was unparalleled, from Michelle attending my needs and answering my questions prior to a test drive, to Nabil my Sales Consultant providing excellent customer service and showing expertise in the field, all the way to Kyle my Finance...

Response from the owner Replied: Hi Angel, we're delighted to hear that Michelle, Nabil, and Kyle provided you with an excellent experience at Mercedes-Benz of South Orlando. Thank you for sharing your kind words! Enjoy your new car!

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We purchased a 2017 Honda Pilot from Navin at the Mercedes-Benz of South Orlando. He did a great job, was honest and quick. He’s definitely an asset in his position!Thank you Navin for a great experience!

Response from the owner Replied: Ron, we're delighted to hear that Navin provided you with a great experience at Mercedes-Benz of South Orlando. Thanks for choosing us and enjoy your Honda Pilot!

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I had a remarkable experience at Mercedes Benz! Monica provided exceptional service, showcasing her extensive experience and expertise, which truly deserves a five-star rating. Evan and Gary also offered excellent service which contributed positively to the overall experience. I Love my new Mercedes!

Response from the owner Replied: Hi Shannon, we're delighted to hear that Monica, Evan, and Gary made your experience at Mercedes-Benz of South Orlando so remarkable! Enjoy every moment with your new Mercedes!

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Work done well. 👍

Response from the owner Replied: Hi Sultan, we're glad to hear the work was done well at Mercedes-Benz of South Orlando!

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Idea was great, professional and personable, very satisfied with the purchase of my new vehicle and the process

Response from the owner Replied: Hi Dennis, we're delighted to hear that you had a great experience with us at Mercedes-Benz of South Orlando! Enjoy your new vehicle and thank you for choosing our dealership!

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Ruben came to service my car, right on time and very professional. Highly recommended!

Response from the owner Replied: Hi Sofia, we're glad Ruben provided prompt and professional service at Mercedes-Benz of South Orlando. We appreciate your recommendation and see you again! Have a great ride!

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My husband and I had THE BEST experience at this dealership and plan to buy all future vehicles from here! Truly, from check in, to dealing with Justin in sales to Gary in financing…. Professional, kind, honest, integrity, and more! We enjoyed yummy gifted lunch at the dealer and was in and out in...

Response from the owner Replied: Kara, we're delighted to hear that you and your husband had such a fantastic experience with Justin, Gary, and the team at Mercedes-Benz of South Orlando! It's wonderful knowing we could provide service fit for royalty. We look forward to welcoming you back in the future!

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Ricardo is amazing—extremely attentive, kind, and skilled. He provides the best VIP services and benefits. Highly recommended!Ricardo offers impeccable service, very kind, super competent, with VIP benefits from the dealership. I highly recommend it!Sandra CavalcantiBoss's TipsRicardo is...

Response from the owner Replied: Hi Sandra, we're delighted to hear that Ricardo provided you with exceptional service at Mercedes-Benz of South Orlando. Thank you for recommending us and sharing your experience! Enjoy your new ride!

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we waited 2 1/2 hours before anyone told us what was wrong! then another 1 1/2 hrs to fix ! after the first 2 1/2 hours i asked for a ride to the mall. no problem shuttle us outside--yes it was but no driver! so we sat there another 1 1/2 hours

Response from the owner Replied: Lou, I apologize for the long wait and lack of communication during your visit. We strive to provide timely service and it seems we fell short this time. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Anu Kiebach - Customer Relations Manager - 407-367-2751

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When they sell the service it is excellent, but when you have a service advisor, the service is terrible. In general, when you arrive at the dealership, they don't greet you, they pass you by and even the managers, and nobody greets you. It seems to me that this dealership has an expiration date if...

Response from the owner Replied: Carlos, I'm sorry to hear about your experience with our after-sales service. We strive for excellent customer care at all times and it's disappointing that we fell short during your visit. I would like the opportunity to address this issue personally; please feel free to reach out when you can. Thank you, Anu Kiebach - Customer Relations Manager - 407-367-2751

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Robert was awesome once again! Very easy to deal with. Excellent experience.

Response from the owner Replied: Pedro, thank you for sharing your experience with Robert and Eduardo at Mercedes-Benz of South Orlando! We'll see you next time! Have a great ride!

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Response from the owner Replied: This is a fantastic review! Thanks from the entire team at Mercedes-Benz of South Orlando.

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I inquired about a vehicle at 8am and 9am when they opened up I told them get me out the door number with all figures included and I will leave a deposit. The rep said give me a few mins and ill have it over. I kept following up but no response and now around 1pm I get a text vehicle is being sold...

Response from the owner Replied: I'm truly sorry to hear about your experience and the frustration it caused. We strive for prompt communication and it's disappointing that we fell short in this instance. I assure you that we're taking your feedback seriously, and if you'd like to discuss further or have any questions, please feel free to reach out directly. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

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Beware of deception, they sell the car for much more than it is indicated on the official website.

Response from the owner Replied: Hi Andrei, thank you for taking the time to share your recent experience. We apologize for not providing you with a better visit and would like the opportunity to discuss this with you further. Thanks, Clarence Horne - General Sales Manager - chorne@mbso.com

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I had a woderful experience with my new lease of a 2025 GLC 300 from Mercedes Benz of South Orlando, thanks to Robert Coleman who made the experience a real pleasure!! He was very warm, friendly and listened well to what I was looking for and needed in my new lease and he delivered! He was very...

Dealer Replied: We're delighted to hear about your exceptional leasing experience with Robert and the team at Mercedes-Benz of South Orlando! It's fantastic that you enjoyed our unique perks and top-notch service. Thank you for choosing us, we look forward to serving you again in the future!

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I had a woderful experience with my new lease of a 2025 GLC 300 from Mercedes Benz of South Orlando, thanks to Robert Coleman who made the experience a real pleasure!! He was very warm, friendly and listened well to what I was looking for and needed in my new lease and he delivered! He was very...

Dealer Replied: We're delighted to hear about your exceptional leasing experience with Robert and the team at Mercedes-Benz of South Orlando! It's fantastic that you enjoyed our unique perks and top-notch service. Thank you for choosing us, we look forward to serving you again in the future!

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Thank you so much Jeremy, you were absolutely fantastic, I was so lucky on having you taking care of my vehicle getting repaired. My entire experience at your dealership was incredible, especially having you being so professional and knowledgeable, you are for sure a diamond in the ruff as now days...

Response from the owner Replied: Marta, we're delighted to hear that Jeremy made your service experience at Mercedes-Benz of South Orlando a positive one! It's wonderful knowing he turned a tough day around for you. Enjoy the smooth ride in your Mercedes-Benz and happy holidays from all of us!

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Response from the owner Replied: Thanks so much, Juni! The Mercedes-Benz of South Orlando team looks forward to seeing you again down the road.

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Always a great experience!!!

Response from the owner Replied: Franklin, it was our privilege to serve you, thanks so much! - The Mercedes-Benz of South Orlando Team

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Without my permission employees checked 4 different banks which is I told them only try Mercedes bank.Now all credit scores reported 4 hard inquiries.Finally they told me if you can pay $77K down payment we can lease the car which is the cash price $85K.Unbelievable.Stay away from this “ VIP” location

Response from the owner Replied: I'm sorry to hear about your experience with the credit inquiries and leasing process. We strive for transparency and respect our customers' preferences, so it's concerning to learn this wasn't reflected during your visit. Please reach out if you'd like us to address any further questions or concerns you may have. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

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My wife and I recently purchased a Mercedes GLB 250, and our experience from start to finish was outstanding. Evan, our sales representative, was extremely knowledgeable and took the time to answer all our questions, thoroughly addressing any concerns we had. Monica was also a great help throughout...

Response from the owner Replied: Anil, we're delighted to hear that Evan, Monica, and Joshua provided you with an outstanding buying experience at Mercedes-Benz of South Orlando. Enjoy your new Mercedes-Benz GLB 250! If there's anything else we can assist with, just let us know.

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Response from the owner Replied: Thanks a million, from the Mercedes-Benz of South Orlando Team!

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Absolutely the worst service. I’ve had my car in for a service repair for over a week now. There has been lack of communicate with me for days. Here we are December 23, days before Christmas and now the new excuse is that it’s a holiday weekend. However, they’re hindering my ability to travel...

Response from the owner Replied: I'm truly sorry to hear about your experience with the service repair and lack of communication. This is not the high standard we strive for, especially during such an important time like the holidays. We understand how frustrating this must be and would like to address these concerns directly with you. Please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Anu Kiebach - Customer Relations Manager - 407-367-2751

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Service Advisor, Eugene Velazquez was outstanding. He kept me updated throughout the service process and got me on the road quickly! Thank you Eugene and MB of South Orlando!!

Response from the owner Replied: Hi Bernard, we're delighted to hear that Eugene provided outstanding service and kept you updated throughout your visit to Mercedes-Benz of South Orlando. Thank you for sharing your experience with us! Safe travels!

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I am really impressed by the professionalism and efficiency that Monica and Jessica showed in my recent visit and purchase at your dealership. They made the whole process seemless and satisfying.

Dealer Replied: James, we're delighted to hear that Monica and Jessica provided you with a seamless experience at Mercedes-Benz of South Orlando. Thank you for sharing your positive feedback! Safe travels!

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I am really impressed by the professionalism and efficiency that Monica and Jessica showed in my recent visit and purchase at your dealership. They made the whole process seemless and satisfying.

Dealer Replied: James, we're delighted to hear that Monica and Jessica provided you with a seamless experience at Mercedes-Benz of South Orlando. Thank you for sharing your positive feedback! Safe travels!

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My experience at Mercedes benz millenia was very awesome, alittle nerve rocking but this one Particular gentleman made me feel so comfortable by keep talking to me and reassuring me it will be ok. And his manager was just as awesome, they rock the book to make sure I was getting the very best and I...

Response from the owner Replied: Hi Suzette, we're wonderful to hear that our team at Mercedes-Benz of South Orlando made your experience so memorable and comfortable. We're delighted you felt reassured throughout the process, and appreciate your kind words about our staff's dedication. Enjoy your new vehicle!

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BE AWARE OF MISLEADING ADVERTISING !!!On December 21, 2024, I found a certified pre-owned 2022 Mercedes-Benz GLS listed for $26,999 on the official Mercedes-Benz website (www.MBusa.com). That evening, I completed a purchase application through Mercedes-Benz Financial Services, providing all my...

Response from the owner Replied: Layth, I'm truly sorry to hear about your experience with the pricing discrepancy. We take such matters seriously and it's concerning that this situation wasn't handled more appropriately. If there's anything further we can do to address your concerns or assist you in any way, please feel free to reach out directly. Thank you for bringing this issue to our attention, Clarence Horne - General Sales Manager - chorne@mbso.com

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Legit suck, they do a gazillion credit runs and make your score lower like crazy! And they don’t even tell you, you call and they won’t call you back nor help

Response from the owner Replied: Alessia, I'm sorry to hear about your experience with the credit checks and lack of communication. We strive for transparency and responsiveness, so it's concerning to learn this wasn't reflected during your interaction. Please reach out when you have a moment; I'd like to address these issues directly with you. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

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The only reason that, I still come to Mercedes-Benz of South Orlando is due to the awesome customer service that I have received for 10 years from my Service Advisor, Eric Williams. He is an exceptional man! He is compassionate and understanding. He ensures that I and my vehicle are well taken care...

Response from the owner Replied: Jackie, thank you for your loyalty and kind words about Eric at Mercedes-Benz of South Orlando! We're delighted to hear that his exceptional service keeps you coming back. We'll be sure to share your compliments with him and the team!

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About 2 or 3 months ago I bought an SUV. During the whole process the customer service was superb. They answered my questions and paid attention to detail. Thank you for such a great service!

Response from the owner Replied: Lee, we're delighted to hear that you had a superb experience with our team at Mercedes-Benz of South Orlando. Thank you for your kind words and support! Enjoy your SUV!

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Amazing service!

Response from the owner Replied: Hi Heather, thank you for sharing your Amazing service experience with us at Mercedes-Benz of South Orlando!

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SpectacularEspectacular

Response from the owner Replied: Thank you for your fantastic review, Jantte!

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Response from the owner Replied: The Mercedes-Benz of South Orlando team appreciates the great review, Lorenzo!

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I’ve been coming to this dealership for service since 2012. Chris was my service consultant for a long time until he was promoted. For the last several years my consultant has been Viktor and he has been just as amazing as Chris. Mercedes is very lucky to have two great guys who are very personable...

Response from the owner Replied: Michelle, we're delighted to hear about your positive experiences with both Chris and Viktor at Mercedes-Benz of South Orlando. It's wonderful knowing our team has consistently provided you with excellent service over the years. Thank you for being a loyal customer!

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Response from the owner Replied: Thanks so much, Sam! All of us at Mercedes-Benz of South Orlando appreciate the awesome rating.

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Let me start by saying I have never written a review like this. Unfortunately the service department at this dealership is a mess. I have been bringing my car to get serviced here for 3 years, only because I had pre-paid services to use after I purchased my car, and have never had a smooth...

Response from the owner Replied: Elissa, I'm sorry to hear about your experience with our service department. We value your feedback and want to discuss this if you're open to it. Please feel free to reach out at your convenience so we can work towards a resolution that meets your expectations. Thank you, Anu Kiebach - Customer Relations Manager - 407-367-2751

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Service department very Bad experience to my brother from Mrs. Ashley

Response from the owner Replied: Milo, we encourage your brother to reach out to our team so we can work with him directly to resolve his concerns. Respectfully, Anu Kiebach - Customer Relations Manager - 407-367-2751

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If you value your time and professionalism, avoid dealing with Navin Persaud at this dealership. He is disrespectful, unprofessional, and completely disorganized.I scheduled an appointment with Navin to test drive a car and had to endure constant calls and texts to confirm the appointment. After...

Response from the owner Replied: Mahmoud, I'm sorry to hear about your experience with Navin. This is not the level of professionalism we strive for and I apologize for any inconvenience caused. I'd like to address this situation personally and ensure it doesn't happen again, so please feel free to reach out at your convenience. Thank you, Anu Kiebach - Customer Relations Manager - 407-367-2751

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I don't like people when they take advantage of their position to not help a customer. And that has happened to my brother, Mrs. Ashley from the service department, ignoring my brother. I think that the customer service department should take the quality of their customers seriously.

Response from the owner Replied: Thank you for the review. We encourage your brother to reach out to our team so we can work with him directly to resolve his concerns. Respectfully, Anu Kiebach - Customer Relations Manager - 407-367-2751

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I am a little upset. After speaking again with my insurance company adjuster. Mrs. Ashley from the service department. She is delaying my process. She is not responding to my adjuster's emails. What a stressful situation. I think 1 Star is too much. People when they have supervisory positions,...

Response from the owner Replied: Charlie, thank you for reaching out. We strive for timely and effective service, so it's concerning to learn that this hasn't been your experience. Please contact me directly so we can address this situation promptly and ensure a smoother process moving forward. Respectfully, Anu Kiebach - Customer Relations Manager - 407-367-2751

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Response from the owner Replied: Ben, thank you for your positive review of Mercedes-Benz of South Orlando!

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This was one of the best experiences I had purchasing a vehicle. Darrion went above and beyond, I can't thank him enough!!! Ifyou are looking to buy a Mercedes at this location ask for him you would not regret it!

Response from the owner Replied: Hi Andrea! We're delighted to hear that Darrion made your experience at Mercedes-Benz of South Orlando exceptional! Thank you for recommending him and choosing us for your vehicle purchase. Enjoy every moment with your Mercedes!

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Leased a 2020 Mercedes GLC SUV. Loved the vehicle, however, after only 58,000 miles the engine light went on with the diagnostic P219E. The dealer charged me $290 just for a basic diagnostic that takes two seconds to perform. Then they wanted to charge me another $950 for further diagnostics and...

Response from the owner Replied: Kevin, thank you for the review. I'm sorry to hear about this situation and encourage you to contact me directly if we can be of further assistance in resolving your concerns. Respectfully, Anu Kiebach - Customer Relations Manager - 407-367-2751

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very friendly and helpful

Response from the owner Replied: Rodrigo, we are delighted to get your review of Mercedes-Benz of South Orlando. Thank you so much!

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Very special day for me and my wife. New car and great experience. Joao was great, help us a lot. Going home with a beautiful GLE… highly recommend.

Response from the owner Replied: Hi Fernando! We're delighted to hear that Joao made your experience at Mercedes-Benz of South Orlando a memorable one! Enjoy the beautiful 2024 Mercedes-Benz GLE and thank you for recommending us. Safe travels ahead!

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Taking a customer’s fingerprints when purchasing a vehicle is condescending and likely illegal. I have never encountered such a disorganized dealership and will not likely purchase anything else from them.

Response from the owner Replied: Thank you for the review. I'm sorry to hear we didn't leave you with a better impression and encourage you to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Clarence Horne - General Sales Manager - chorne@mbso.com

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Purchasing a car can be stressful, but the team at Mercedes-Benz of South Orlando made it extremely easy. They were on top of everything and were so efficient. I didn't purchase a Mercedes, but a used Chevy, and they still treated me with top-of-the-line service. I will definitely use them in the...

Response from the owner Replied: Amanda, we're delighted to hear that our team at Mercedes-Benz of South Orlando made your car-buying experience stress-free and enjoyable. Thank you for recommending us, and we look forward to assisting you with any future needs!

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I recently brought my car to your service center for maintenance and picked it up after a couple of days. I was disappointed to find that the vehicle was been used and left in an unclean state, with trash and coffee cups left inside.This lack of care for a customer’s property is both unprofessional...

Response from the owner Replied: I'm truly sorry to hear about your experience with our service center. We strive for professionalism and respect, so it's concerning that we fell short in this instance. Please reach out at your convenience so we can address this issue directly and make it right for you. Thank you, Anu Kiebach - Customer Relations Manager - 407-367-2751

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Monica V.(Sales Consultant)and John( Finance Manager)were phenomenal. The level of service, professionalism, and keen attention to detail far exceeded my expectations. Extremely pleased and would highly recommend.

Response from the owner Replied: Hi Victor M! We're delighted to hear that Monica and John provided such exceptional service at Mercedes-Benz of South Orlando. Thank you for recommending us! Enjoy your ride!

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Avoid these guys! Especially Melissa & Anthony sales person. Not professional! I went to see a car, and it wasn’t even ready. They tried to sell me a car that had its air suspension malfunctioning, it’s a used car, but the experience was just like buying a car from Facebook Marketplace. I went to...

Response from the owner Replied: Kleber, I'm sorry to hear about your experience. We strive for professionalism and it's disappointing that we missed the mark during your visit. I'd like to address this situation personally, so please feel free to reach out at your convenience. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

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I worked with Adam Cowley and he did a great job.

Response from the owner Replied: Hi Bott, we're glad to hear Adam did a great job assisting you at Mercedes-Benz of South Orlando!

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Response from the owner Replied: Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Mercedes-Benz of South Orlando!

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Cafeteria rules change negatively on customers

Response from the owner Replied: Hi Miguel, we're concerned to see your negative review, and would like a better understanding of your experience. Please contact our dealership at your earliest convenience. Thank you, Anu Kiebach - Customer Relations Manager - 407-367-2751

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Alan Mendez is informative, professional, kind and a pleasure to work with. The finance team really fought to get me a great deal and I appreciate the help.

Response from the owner Replied: Hi Imani! We're delighted to hear that Alan and our finance team at Mercedes-Benz of South Orlando provided you with such a positive experience. Thank you for your kind words!

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Response from the owner Replied: Nadin, thank you for your positive review. We really appreciate it! - The Mercedes-Benz of South Orlando Team

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Good afternoon I wanted to take a minute on December 12, 2024. I would like to recommend ms Racine.richman sales professional mercedes-Benz of South Florida. She is an awesome person. awesome personality very fun to be around. I bought originally a used Mercedes-Benz got home and noticed I had a...

Response from the owner Replied: Justin, thank you for sharing this detailed review. I'm sorry to hear about some of the concerns you're having with your vehicle and encourage you to contact me directly if you'd like to discuss them in greater detail. Respectfully, Clarence Horne - General Sales Manager - chorne@mbso.com

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My wife and I had an excellent experience. Everyone was friendly, the dealership was clean and inviting. We enjoyed our time there.

Response from the owner Replied: Wilfred, we're delighted to hear that you and your wife had such a positive experience at Mercedes-Benz of South Orlando. Thank you for sharing your feedback, and we hope to see you again soon!

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Great customer service very helpful toby mechanic was very helpful Service adviser Richard was such a nice to work with Very easy-going process always trying to help everyone.l thank you

Response from the owner Replied: John Paul, it's fantastic to hear that Toby and Richard provided such helpful service at Mercedes-Benz of South Orlando. We appreciate your feedback and are glad the process was smooth for you!

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Our salesman Mohamed treated me and my mother with respect, had a positive attitude and found us a great vehicle.

Response from the owner Replied: Katherine, we're delighted to hear that Mohamed provided you and your mother with respectful service at Mercedes-Benz of South Orlando. Enjoy the new vehicle!

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Jeremy is an amazing person to work with!

Response from the owner Replied: Hi Asad, we're happy to hear you had a great experience working with Jeremy at Mercedes-Benz of South Orlando!

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Great Dealership, Great car we love our new GLE 4matic.

Response from the owner Replied: Hi Neal, we're happy to hear you're loving your new GLE 4MATIC at Mercedes-Benz of South Orlando!

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Let me start by saying this was the most pleasant experience I’ve encountered at a dealership.The service writer Chad was awesome, also knowledgeable.He carefully listened to my concerns and took care of my problem promptly. Because I was traveling from Miami.Amazing Amazing Amazing.The service i...

Response from the owner Replied: Patrick, we're delighted to hear that Chad and the team at Mercedes-Benz of South Orlando provided you with such a wonderful experience. Your recommendation means a lot to us, and we look forward to welcoming your friends and family in the future! Safe travels!

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Went to go look at a couple vehicles that husband and I were interested in. The dealership was extremely busy. Christopher went out of his way to ensure that he communicated. He would be with us shortly after finishing with his previous clients. Within 30 minutes we received a phone call from...

Response from the owner Replied: Hi Adrian, thank you for sharing your experience! We're delighted to hear that Christopher provided excellent service and made the process smooth at Mercedes-Benz of South Orlando. We appreciate your recommendation and see you again! Enjoy your new car!

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Smooth process with João. Well spoken and was able to answer all questions straight forward.

Response from the owner Replied: Abbie, Thank you for the five-star rating! The team looks forward to working with you again! - Mercedes-Benz of South Orlando

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This Mercedes dealership is the place to go. Their lot is huge and you will definitely find something if you are looking. My husband and I wanted to upgrade our family car and our sales person, Navin, was fantastic. He was courteous, friendly, and very knowledgable. He made us feel right at home,...

Response from the owner Replied: Dina, we're delighted to hear that Navin and our team at Mercedes-Benz of South Orlando provided such a welcoming experience for you and your husband. It's wonderful knowing we could assist in upgrading your family car with genuine care. Enjoy the ride!

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Better go to Mercedes Central Florida and get your parts for less

Response from the owner Replied: We regret to see this review and appreciate your feedback. We want to discuss your concerns and find a resolution. Thank you, Anu Kiebach - Customer Relations Manager - 407-367-2751

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The experience to buy a Mercedes was amazing with Ricardo Aguilar. I strongly recommend his assistance, special because he speakes portuguese, making the experience much better and easy.

Response from the owner Replied: Fabiana Maria, we're delighted to hear that Ricardo made your experience at Mercedes-Benz of South Orlando amazing and seamless. Thank you for recommending his assistance! Enjoy your new ride!

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I made an appointment to service my car and after it sat there for 48 hours, I was still waiting for a first update on what needed to be done. I decided to go pick up my car and I sent another text to Raul so I could get a huber ride. No reply, so I asked a friend to give me a ride to the...

Response from the owner Replied: Vincent, I'm truly sorry to hear about your frustrating experience with our service department. This is not the level of communication and efficiency we strive for, and I apologize for any inconvenience caused. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Anu Kiebach - Customer Relations Manager - 407-367-2751

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Response from the owner Replied: All of us at Mercedes-Benz of South Orlando appreciate your great review, thank you!

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Response from the owner Replied: Hi Andrew, we're delighted to hear that Alan made your experience at Mercedes-Benz of South Orlando stress-free and enjoyable. We hope to see you next time! Enjoy your new ride!

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Response from the owner Replied: Hi Jynees, we're glad to hear your car wash was done immaculately, and we appreciate your love for our dealership at Mercedes-Benz of South Orlando. We look forward to serving you again! Have a great ride!

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I recently bought a C300 from Justin. It was a pleasant experience. He was very attentive to my likes and dislikes. I certainly appreciated his style. I didn’t feel rushed, or like just another number.Even the experience with the sales manager was seamless and painless! The VIP treatment is...

Response from the owner Replied: O'Neil, we're delighted to hear that Justin and our team at Mercedes-Benz of South Orlando provided you with a personalized experience. Enjoy your new Mercedes-Benz C300, and we look forward to seeing you again in the future!

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I worked with Navin to buy a Sprinter. After 2 weeks, I was still waiting for paperwork with the final numbers, warranty information, details for my bank, ANYTHING that looked like we were moving forward. Every day he would come back to me with one more thing he needed from me. So unorganized and...

Response from the owner Replied: Laralyn, we're sorry to hear about your experience. We appreciate you sharing this detailed feedback as it helps us improve our processes moving forward. If there's anything further you'd like to discuss or if we can assist in any way, please feel free to reach out. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

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Response from the owner Replied: It makes our day to see reviews like this, Julian! Thank you from the Mercedes-Benz of South Orlando Team.

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Excellent services. Robert was fantastic. His care and humane concern for us was fervent.

Response from the owner Replied: James, we're delighted we could deliver an excellent experience! - Mercedes-Benz of South Orlando Team

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Eric Williams is the best service advisor. He is very clear and precise in the services that the car needs. He is very attentive to the needs of the car owner.

Response from the owner Replied: Miguel, thank you for your continued trust in Mercedes-Benz of South Orlando! We're delighted to hear that Eric and Chris consistently provide the professional service you've come to expect. Your loyalty over the past decade means a lot to us!

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Ariel Rodriguez was an excellent seller, He met all my expectations and made this process easy and smooth, will def keep buying from this dealer . Got some mugs for me and my daughter “ Thanks Ariel”

Response from the owner Replied: Johanna, we're delighted to hear that Ariel exceeded expectations during your recent visit here at Mercedes-Benz of South Orlando. We hope you & your daughter enjoy the mugs and we look forward to working with you again next time!

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I scheduled an appointment for my Mercedes-Benz C300 for an (Oil Change) only on 12/03/24 The service advisor Vanesa keep trying to sell me others services that I didn’t request and quoted me for over $505 not counting misc. charges or sales tax I asked her why the price so high? I told her I did...

Response from the owner Replied: Javier, thank you for the review. I'm sorry to hear we didn't leave you with a better impression during your visit and will make sure this feedback gets addressed with our team. If you have any additional questions or concerns, please feel free to contact me directly. Thanks again, Anu Kiebach - Customer Relations Manager - 407-367-2751

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Response from the owner Replied: We are thrilled to see your positive review! The Mercedes-Benz of South Orlando team looks forward to your next visit with us. Take care!

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I was veery pleased with the service provided at Mercedes-Benz of South Orlando. They kept me updated on the work being performed and made recommendations to correct the problem. They provided videos of the work being performed and parts that needed replacing. the Service Representative was...

Response from the owner Replied: Edgar, we're delighted to hear that you had a positive service experience with our team at Mercedes-Benz of South Orlando. Keeping you informed and ensuring top-notch service is what we strive for. Thank you for your kind words! We'll see you next time. Safe travels!

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The experience was a breeze! The product specialist made sure to show me every part of the vehicle and make sure i was comfortable before leaving. I would highly recommend.

Response from the owner Replied: Tracee, we're delighted to hear that our product specialist made your experience seamless and informative at Mercedes-Benz of South Orlando. Thank you for the recommendation! Safe travels!

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Great service with loaners if requested in advance.

Response from the owner Replied: We’re delighted to get your 4-star review, Nizar. Thank you for supporting Mercedes-Benz of South Orlando!

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Thanks MBSO, was amazing experience to trade-in our 2022 SUV to a 2025 Hybrid SUV . Gabriel Izaguirre was our Sell representative, and he did all to ajust the monthly payment to the amount thatbwe wanna pay, and gave us amazingto 2 boxes of Mercedes gift. I recomend 100%.

Response from the owner Replied: Lizette, we're delighted to hear that Gabriel at Mercedes-Benz of South Orlando provided exceptional service and helped make the trade-in process seamless. Enjoy those Mercedes-Benz gifts, and we appreciate your business & recommendation! Safe travels in your 2025 SUV Hybrid!

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😊 thank you Darrion for offering us and experience that we had not felt at a car dealership. You were professional and friendly. You made our experience one of the best. I highly recommend Darrion Low and Mercedes Benz or Orlando for one of the best car buying experiences.

Response from the owner Replied: Hi Lisa, we're delighted to hear that Darrion provided such a memorable experience at Mercedes-Benz of South Orlando. Thank you for the high recommendation and kind words! Enjoy your new ride!

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Excellent,Strongly recommend

Response from the owner Replied: Hi Contato, we're happy to hear you had an excellent experience and appreciate your strong recommendation at Mercedes-Benz of South Orlando!

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The people where very responsible and care especially Jorell Figueroa and Reda Aissa . above and beyond to help me get the car

Dealer Replied: We're delighted to hear that Jorell and Reda went above and beyond for you at Mercedes-Benz of South Orlando. Thank you for sharing your experience, enjoy the new car!

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They finally got my attention, they delivered what they said they would do in a timely manner, well satisfied.

Response from the owner Replied: Eugene, we're delighted to hear that Mercedes-Benz of South Orlando met your expectations and delivered on their promises. Thank you for sharing your satisfaction with us!

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Response from the owner Replied: Hi Steven, thank you for the 5-star rating!-The Mercedes-Benz of South Orlando Team

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Response from the owner Replied: Hi Ralph, we're delighted to hear that Zuhare provided excellent service throughout your vehicle build at Mercedes-Benz of South Orlando. We appreciate your recommendation and see you again! Enjoy your new ride!

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Great service

Response from the owner Replied: Hi Wael, thank you for sharing your Great service experience with us at Mercedes-Benz of South Orlando!

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Navin was awesome. He made sure I was taken care of. Jhon was great as well. The only issue I had was the website was down and it took forever to get the paperwork completed. Navin ended up bringing my new car to work and picked up the old one.

Dealer Replied: Thank you for sharing your experience with us at Mercedes-Benz of South Orlando! We're glad to hear Navin and Jhon provided you with great service. Enjoy your new car, and let us know if there's anything else we can do for you!

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Navin was awesome. He made sure I was taken care of. Jhon was great as well. The only issue I had was the website was down and it took forever to get the paperwork completed. Navin ended up bringing my new car to work and picked up the old one.

Dealer Replied: Thank you for sharing your experience with us at Mercedes-Benz of South Orlando! We're glad to hear Navin and Jhon provided you with great service. Enjoy your new car, and let us know if there's anything else we can do for you!

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Viktor is very poltie and prompt. The Service experience at MB South Orlando, was top notch!

Response from the owner Replied: Aparna, thank you for trusting Eugene & the Mercedes-Benz of South Orlando team with your service needs! We appreciate your support and look forward to seeing you next time!

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As I arrived on May 6, 2024 I was greeted by Mo, who was my Sales Associate. He was professional and very knowledgeable. We went on a test drive with the Mercedes S 560, the car I was interested in buying. He explained everything in detail and I was totally amazed how much time he spent and answered...

Response from the owner Replied: Regina, we're delighted to know that Mo and our finance team made your Mercedes-Benz of South Orlando experience a pleasurable one. We hope you're enjoying every ride in your new S 560!

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I never expected to buy a Mercedes. I thought they were unstoppable, really. If you have good credit (not perfect) you can have it. Additionally, the attention you receive is 5*. Gabriel helped me (speaks Spanish/English) and we looked for offers and prices on the vehicle that interested me. There...

Response from the owner Replied: Ibelis, nos alegra saber que Gabriel y Josh hicieron de tu experiencia en Mercedes-Benz of South Orlando una excelente. Gracias por compartir tus amables palabras sobre nuestro equipo. ¡Disfruta mucho de tu nuevo Mercedes!

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Justin was very attentive to our needs and was impeccable with making our deal happen.

Response from the owner Replied: Hi Joe! Thank you for leaving us this five-star review and the kind words about Justin from our Mercedes-Benz of South Orlando sales team! We'll see you next time!

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Hello All,I just wanted to take a minute to let everyone one know how good my recent car service was at Mercedes-Benz South. Victor our Service Agent takes care of both my wife’s car and mine. So often good service people aren’t given enough credited for their extra efforts and paying attention to...

Response from the owner Replied: Travis, thank you for sharing your positive experience with Victor and our team at Mercedes-Benz of South Orlando! We're delighted to know that you're well taken care of during each visit. We look forward to continuing our service relationship with you and Sandie! Safe travels!

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Viktor was great and courteous. Work completed on time and the car came back spotless. Thanks Viktor

Response from the owner Replied: Hi Ronald! We're delighted to hear that Viktor provided you with excellent service at Mercedes-Benz of South Orlando. Thank you for sharing your experience!

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This place is great. First time customer and John T. turned me into a lifer. Not only are the cars beautiful but the service was above and beyond. We were greeted almost immediately and assisted throughout the entire process, pressure free. My purchase spanned a couple of days and John was always...

Response from the owner Replied: Hi RJ T! We're delighted to hear that John T. and the team at Mercedes-Benz of South Orlando provided you with such exceptional service! Thank you for recommending us, and we look forward to serving you in the future. Enjoy your car!

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I have an off lease pre-owned certified vehicle with 35K miles on it. Comes with 1 year warranty. I took it in for service and even brought out the service advisor Vaneza to my vehicle and showed her what’s wrong. They refused to fix anything and after keeping my vehicle overnight, returned it,...

Response from the owner Replied: I'm sorry to hear about your frustrating experience with the service department. It sounds like there was a clear miscommunication regarding what should be considered "normal functioning." We strive for transparency and customer satisfaction, so it's concerning that we fell short here. I'd appreciate the opportunity to discuss this further and find a resolution for you. Please feel free to reach out at your convenience. Thank you, Anu Kiebach - Customer Relations Manager - 407-367-2751

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I had an exceptional experience with Justin Carrion, who is undoubtedly one of Mercedes' finest employees, alongside Nancy Carrion. They demonstrated remarkable diligence in their assistance, ensuring a seamless experience with Mercedes-Benz. As a result, I will always return and highly recommend...

Response from the owner Replied: Farah, we're delighted to hear that Justin and Nancy provided you with such a seamless experience at Mercedes-Benz of South Orlando. Thank you for your recommendation and kind words! We look forward to welcoming you back in the future.

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Horrible experience with service manager

Response from the owner Replied: Albert, I'm concerned to see this review and would like the opportunity to get some additional details about your experience. When you have a moment, would you please contact me directly? Thank you, Anu Kiebach - Customer Relations Manager - 407-367-2751

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The staff at Orlando Mercedes Benz was very helpful and considerate. I will definitely buy from them again.

Dealer Replied: Hi Matt, we're delighted to hear that our team at Mercedes-Benz of South Orlando provided you with such a positive experience. We look forward to assisting you again in the future! Enjoy your new ride!

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The staff at Orlando Mercedes Benz was very helpful and considerate. I will definitely buy from them again.

Dealer Replied: Hi Matt, we're delighted to hear that our team at Mercedes-Benz of South Orlando provided you with such a positive experience. We look forward to assisting you again in the future! Enjoy your new ride!

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My Service Advisor is Eugene, who always ensures I get my 3 cars serviced on time. AND whenever the cars need work like when I have a flat or windshield wiper fluid is out, he makes sure it gets done quickly.

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I recently went shopping for a car and visited a few dealerships, but none of them provided the level of customer service that Nabil did. From the moment we walked in, he went above and beyond, taking the time to explain every single detail and making us feel comfortable throughout the entire...

Response from the owner Replied: Hi Amine, we're delighted to hear that Nabil and RJ provided such exceptional service during your visit to Mercedes-Benz of South Orlando. Thank you for recommending us! Enjoy your new car journey!

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Great staff, outstanding services.That is were I go whenever I need a benz, I strongly recommend them.

Dealer Replied: Thank you for recommending Mercedes-Benz of South Orlando! We're delighted to hear that our staff and services have consistently met your expectations. We look forward to assisting with all your future Mercedes-Benz needs!

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I brought a car from them (2) I currently own and in the and have had over 9 vehicles from them directly Millenia I called to schedule a vip wash where they are to clean to your house and clean your car and the company said they will not comeTo myHouse to clean my Mercedes e class and my gle...

Response from the owner Replied: I'm sorry to hear about your experience with our VIP wash service. We strive to provide excellent customer care, and it's disappointing that we fell short in this instance. Your feedback is important, and I would like the opportunity to address this issue personally. Please feel free to reach out at your convenience so we can make things right for you. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

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Response from the owner Replied: Samantha, thank you for trusting Mercedes-Benz of South Orlando with your business!

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To all who may be interested, I have never had such special service as at Mercedes Orlando. I bought a used vehicle at Mercedes Orlando and was very well attended to. I would like to give my special compliments to the saleswoman Monica and the financial department to Nancy. They are excellent,...

Response from the owner Replied: Hi Geraldo, we're delighted to hear that Monica and Nancy provided you with exceptional service at Mercedes-Benz of South Orlando. Thank you for sharing your experience, and we hope you're enjoying your new vehicle!

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Amazing as always thanks James and the whole service team ! Antigua L

Response from the owner Replied: Tina, We're so happy to hear your visit was so enjoyable! Thank you! - Mercedes-Benz of South Orlando

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Raul is the consummate professional. Cars and the process and procedures can be overwhelming yet Raul takes the time to explain everything and really treat me like a VIP. We need more Raul’s.

Response from the owner Replied: Hi Nadine! Thank you for recognizing Raul's exceptional service at Mercedes-Benz of South Orlando! We're delighted to hear he made your experience smooth and VIP-worthy. We appreciate your feedback!

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Best car buying experience of my life! Was able to make the purchase within a few hours.

Dealer Replied: This is what we love to hear! We appreciate your kind words and hope you're already enjoying your new ride! -Mercedes-Benz of South Orlando

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Best car buying experience of my life! Was able to make the purchase within a few hours.

Dealer Replied: This is what we love to hear! We appreciate your kind words and hope you're already enjoying your new ride! -Mercedes-Benz of South Orlando

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The people where very responsible and care especially Jhon goes above and beyond to help me get the car

Dealer Replied: We're delighted to hear that Jhon and the team at Mercedes-Benz of South Orlando provided you with such excellent service. Thank you for sharing your experience, and we hope you're enjoying your new car!

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My experience with MBSO was unfortunately frustrating and very disappointing. I was excited initially due to its Certified Pre-Owned CPO status and the balance of one year new car warranty. However, what I discovered after the purchase has left me frustrated and feeling misled. Upon possession of a...

Consumer Replied: Dear Mr Horne, I am writing to follow up on my previous email after I posted this complaint, regarding the significant rust issues discovered on the roof of the 2021 Mercedes Benz Sprinter 2500 up fitted RV, I purchased from Mercedes Benz of S. Orlando, Florida. Despite the vehicle gone a Certified Pre-Owned CPO inspection, which is valid until July 2026, this substantial issue was not disclosed. While I understand that you do your best, however, the CPO certification is designed to assure buyers of a vehicle’s quality and reliability. The presence of significant rust, particularly on a relatively new vehicle undermines the credibility of this certification process. I believe a fair resolution would involve the repair cost estimated of $16500 given by a certified Mercedes Benz Body shop that was emailed to a service manager or compensation for the amount to have it repaired. This has caused us significant inconvenience and additional financial burden on senior buyers that have limited resources which should not have occurred. We definitely would not have purchased the vehicle if we had known up front about the rust. Your service manager declined the warranty, even stating that buyer’s have the opportunity to view the vehicle before sale, just as he dismissed the issue with illegal tinted windows as buyer’s responsibility once it’s sold. This answer is not acceptable especially for a high end dealership that sells a brand like Mercedes Benz. We expected better standards of I kindly request a prompt and satisfactory response to this matter. Thank you for your immediate attention to this issue. Sincerely, PlMl

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Amazing experience. I was on a road trip from Miami to Georgia. The check engine light came on and I swung by for a check. Despite it being Saturday , where dealers have a skeleton crew, Sean and his manager Chris Overmeyer evaluated the car and solved the problem within an hour. I can't thank this...

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Here is our experience with Mercedes Benz of S. Orlando and why we are disappointed.☹️ We purchased a MB 2021 Sprinter up fitted as an RV end of June 2024, our first RV at age 70 and the Mercedes Brand. After confirming that the Sprinter RV Van had one year new car warranty remaining and a one...

Dealer Replied: Paul, I'm truly sorry to hear about your experience and the issues you've encountered with your Sprinter RV. It's concerning that these problems were not addressed before the sale, especially given its certified status. I understand how frustrating this must be for you, and I'd like to help resolve these matters if possible. Please feel free to reach out directly so we can discuss further steps. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

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Never again would wish this on my no one I got a lemon for a car

Dealer Replied: Louis, We're disappointed to hear these concerns and appreciate your feedback. Please reach out to us at your earliest convenience. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

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Never again would wish this on my no one I got a lemon for a car

Dealer Replied: Louis, We're disappointed to hear these concerns and appreciate your feedback. Please reach out to us at your earliest convenience. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

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I consult car dealers and have friends who own and run them in the northeast and based my experience with this place, they would not make it up here. My exposure was only with the sales department, so service might be carrying the ball, IDK. It took three calls to speak with an agent, then she had...

Dealer Replied: It's disappointing to hear about your experience with our sales department. We strive for transparency and accuracy in all aspects of our business, so it's concerning that this wasn't reflected during your visit. Your feedback is valuable, and we would like the opportunity to address these issues directly with you. Please feel free to reach out at your convenience. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

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The service representative that I'm assigned to has been excellent in managing my service requirements. The service department was very tolerant of the fact it was my misunderstanding of how a particular aspect of the car's operation was what was causing my problem.

Dealer Replied: Charles, we're glad to hear that our team at Mercedes-Benz of South Orlando provided excellent service and helped clarify the issue with your car. We appreciate your feedback and are here if you need anything else!

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The service representative that I'm assigned to has been excellent in managing my service requirements. The service department was very tolerant of the fact it was my misunderstanding of how a particular aspect of the car's operation was what was causing my problem.

Dealer Replied: Charles, we're glad to hear that our team at Mercedes-Benz of South Orlando provided excellent service and helped clarify the issue with your car. We appreciate your feedback and are here if you need anything else!

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I took my car in for general service on Thursday night. My appointment was for 8 PM. I arrived at 7:45. My service advisor, Ashley, saw me at 8:10pm . She is pleasant and friendly. Walked me through what needed to be done - quoted $1245 (all quotes do not include labor). I received a message around...

Justin S. Replied: We appreciate the time you took out of your day to provide this feedback, Kristi. At Mercedes-Benz of South Orlando, our goal is to provide nothing short of a 5-star experience for all our customers and we apologize for falling short in this instance. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you!Regards, The Mercedes Benz of South Orlando Team

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Leased a new 2025 GLC300 and couldn’t be happier with how efficient and convenient this purchase was - from the initial inquiry to a follow up within minutes, to Navin (Sales) whom contacted me right away and had a perfect car ready to go. Navin went above and beyond to provide exceptional and...

Dealer Replied: Jamie, thank you for sharing your experience with us at Mercedes-Benz of South Orlando! We're delighted to hear that Navin provided exceptional service and made the leasing process seamless. Enjoy your new 2025 GLC 300, and we appreciate the recommendation!

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AS always the dealership is very accommodating to my needs and staff is very pleasant.

Dealer Replied: Thank you for being a Mercedes-Benz of South Orlando customer! We appreciate your support and look forward to seeing you at your next visit!

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The Experience was great from start to finish they never gave up until I got the deal I wanted and the car I wanted

Dealer Replied: Rodrick, we're delighted to hear that you had a great experience at Mercedes-Benz of South Orlando! Enjoy your new car and thank you for choosing us.

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I was very impressed in the service of my Mercedes-Benz's and the overall communication from the service Dealership. I was very pleased with the overall work and the care of my car. Thank you,

Dealer Replied: Janice, we're delighted to hear that you were pleased with the service and communication at Mercedes-Benz of South Orlando. Thanks for sharing your experience!

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I was very impressed in the service of my Mercedes-Benz's and the overall communication from the service Dealership. I was very pleased with the overall work and the care of my car. Thank you,

Dealer Replied: Janice, we're delighted to hear that you were pleased with the service and communication at Mercedes-Benz of South Orlando. Thanks for sharing your experience!

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Keith is definitely the best service advisor that I’ve ever had in my life. I’ve owned many Highline and exotic cars and he goes out of his way to make sure everybody is happy on time and he is a gentleman. He gets five stars across-the-board.

Dealer Replied: Howard, we're delighted to hear that Keith provided such exceptional service at Mercedes-Benz of South Orlando. Thanks for sharing your positive experience!

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Keith is definitely the best service advisor that I’ve ever had in my life. I’ve owned many Highline and exotic cars and he goes out of his way to make sure everybody is happy on time and he is a gentleman. He gets five stars across-the-board.

Dealer Replied: Howard, we're delighted to hear that Keith provided such exceptional service at Mercedes-Benz of South Orlando. Thanks for sharing your positive experience!

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Response from the owner Replied: Hi Ruben, we appreciate your feedback and are glad you’re happy with our work at Mercedes-Benz in South Orlando. We'll see you next time! Safe travels!

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If we could give it a 0 star rating we would. We dropped of the car a day early and that seemed to be an inconvenience. A week later we go to make arrangements to pick it up and spent all day trying to get any answer about a pick up at our home. At the end of the day we get told they had to order a...

Dealer Replied: Thank you for the review. We apologize for the frustrating experience you had with our service. Your feedback is appreciated and will be addressed with our team so we can take steps to improve our processes & communication where needed. If there are any outstanding concerns that we can address for you, please feel free to contact me directly at your earliest convenience. Respectfully, Chris Overmyer - Service Manager - covermyer@mbso.com

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Nabil was great, couldn’t have asked for a better salesperson. He answered all my questions and was very pleasant to deal with. Thank you for making my experience great.

Response from the owner Replied: Thank you for sharing your positive experience! We're delighted to hear Keith provided excellent service at Mercedes-Benz of South Orlando. Enjoy your new ride!

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Response from the owner Replied: Marisol, we're delighted to hear that Amir provided such a professional and comfortable experience at Mercedes-Benz of South Orlando. Thank you for sharing your positive feedback!

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Excellent customer service, especially from Ashley (Service Department). Good and honest dealership! Thanks!

Response from the owner Replied: Hi Rafael! We're delighted to hear you had a great experience with Ashley and the team at Mercedes-Benz of South Orlando. Thanks for your support!

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Definitely the best car buying experience I’ve ever had. Monica was great and very knowledgeable on the car I was purchasing. I didn’t feel forced to agree to a deal and her and her team made we feel like I was heard and appreciated.

Response from the owner Replied: Bridgette, we're delighted to hear that Monica and the team at Mercedes-Benz of South Orlando made your car buying experience so positive. Enjoy your new ride!

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Viktor my service advisor was Super Helpful. I just got my C300 not even a month ago and I got several nails in my front tire. He took me in without an appointment and resolved my frustrating issues the same day. Can thank him enough. I will always return to get my car service there.Lee.:

Response from the owner Replied: Erik, we're delighted to hear that Viktor provided such helpful service and resolved your tire issue promptly at Mercedes-Benz of South Orlando. We appreciate your loyalty and look forward to seeing you again!

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Monica was great to work with on our trade and purchase of a new car. She and her team were responsive, considerate, fair, and thorough throughout the process.

Response from the owner Replied: David, we're delighted to hear that Monica and the team at Mercedes-Benz of South Orlando provided such a positive experience. Enjoy your new car!

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Response from the owner Replied: Jean, thank you for stopping by to leave Mercedes-Benz at South Orlando a wonderful review!

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It was a great experience Robert Coleman, Rada made a car buying experience simple and stress free. Thank you guys for a great job.

Response from the owner Replied: Thank you for sharing your positive experience with Robert and Rada at Mercedes-Benz of South Orlando! We're delighted to hear that the car buying process was simple and stress-free. Enjoy your new vehicle!

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Response from the owner Replied: Thank you for your positive review of Mercedes-Benz at South Orlando, Loubnat!

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Response from the owner Replied: Thank you for stopping by to leave Mercedes-Benz at South Orlando a wonderful review!

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Great service. Highly recommended!

Response from the owner Replied: We're honored to receive your support, Serg! Thanks so much, from all of us here at Mercedes-Benz of South Orlando!

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Racine stepped up and was so so helpful. I appreciate everything. Transaction was smooth. I love my car!

Dealer Replied: Lori, we're delighted to hear that Racine made your experience smooth and enjoyable at Mercedes-Benz of South Orlando. Enjoy your new car!

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Racine stepped up and was so so helpful. I appreciate everything. Transaction was smooth. I love my car!

Dealer Replied: Lori, we're delighted to hear that Racine made your experience smooth and enjoyable at Mercedes-Benz of South Orlando. Enjoy your new car!

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I own Maseratis and my husband wanted me to look at the Mercedes. I was at the dealership twice and I called about 15 times. There is no way to get in contact with a sales person. I couldn't buy a car from here even if I walked in there and dropped 100 grand cash. I really don't know what it is I'm...

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Response from the owner Replied: We love to see great reviews. Thank you from all of us at Mercedes-Benz at South Orlando, Gloria!

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There was a little mixup with the loaner car but Victor personally took care of it and made things right.

Response from the owner Replied: Jay, we're delighted to hear that Viktor provided you with excellent service options at Mercedes-Benz of South Orlando. Thanks for sharing your positive experience!

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All I hear is their VIP service is for everyone. I spent over $120 on my last car and they can’t even return a phone call! Tons of problems with an S500 bought in June of 2023 and I’m told this is normal!!! WOW!

Response from the owner Replied: Michelle, I'm sorry to hear about the concerns you're having with your vehicle and would like the opportunity to discuss the situation with you in greater detail. At your earliest convenience, would you please contact me directly? Thank you, Chris Overmyer - Service Manager - covermyer@mbso.com

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Adam our sales rep and Jhon Montoya are the dream team you will need when it comes to buying a Mercedes Benz car in Orlando Fl. Them and the fact that Mercedes Benz of south Orlando is an amazing dealership. Made our experience easy, fast and amazing !!! Thank you guys

Dealer Replied: Pablo, we're delighted to hear that Adam and Jhon made your experience at Mercedes-Benz of South Orlando fantastic. Thank you for trusting us with your business! We hope to serve you again in the future. Safe travels!

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Adam our sales rep and Jhon Montoya are the dream team you will need when it comes to buying a Mercedes Benz car in Orlando Fl. Them and the fact that Mercedes Benz of south Orlando is an amazing dealership. Made our experience easy, fast and amazing !!! Thank you guys

Dealer Replied: Pablo, we're delighted to hear that Adam and Jhon made your experience at Mercedes-Benz of South Orlando fantastic. Thank you for trusting us with your business! We hope to serve you again in the future. Safe travels!

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Kyle was great, hes ready and easy to talk to and very patient.

Response from the owner Replied: We can’t thank you enough for your support of Mercedes-Benz at South Orlando. We hope to see you again down the road, Barbara!

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Very disappointed at the moment. Brought my car in for service on a recall issue.1. They repaired one thing and (as I can only assume since the issue didn’t exist before I brought it in for service) issue. It wasn’t fun for me to figure out the issue as I was driving my car home considering the...

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Our sales person James was fantastic! He went the extra mile for us. The dealership was helpful in the process as well. Very happy with our purchase.

Response from the owner Replied: Hi Lloyd! We're delighted to hear that James and the team at Mercedes-Benz of South Orlando provided excellent service. Enjoy your purchase!

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My service representative is Amir. He is the best service rep I have ever had! He is very kind and very good with his customers. I highly recommend him! This dealership has a very good service department. I got a video of my car up on the rack from the mechanic and he went thru an explanation...

Response from the owner Replied: Hi Melissa! We're delighted to hear that Amir and our service team at Mercedes-Benz of South Orlando provided such a thorough and pleasant experience. Thanks for the high recommendation!

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Response from the owner Replied: There’s nothing like seeing a great review on our page. Thank you, Rebecca!

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Response from the owner Replied: Thank you for supporting Mercedes-Benz at South Orlando, we appreciate your business!

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BUYER BEWARE of their USED CARS!!!!I bought a used mercedes from this dealership in March 2023, and I bought there for one reason - their owner.This purchase has been bad since I drove off the dealership as a 71-year-old female dealing with a very dishonest salesperson named ROBERT COLEMAN. He told...

Response from the owner Replied: I's important that our customers feel they can trust us and it sounds like we may have let you down here. We certainly don't want anyone feeling misled or taken advantage of, especially when making such a significant purchase as a car. I'd appreciate the opportunity to discuss this further with you so we can understand what went wrong and how best to rectify things moving forward - please reach out at your earliest convenience. Thank you, - Clarence Horne - General Sales Manager - chorne@mbso.com

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Turned up on time for a serice appt. When booking requested while u wait service.On arrival 2 lines of cars going back to the street. No service staff to talk to or assist.Waited 25 minutes . Line never moved. No help... nothing.Left the place in total fristration.

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Very unhelpful over the phone. Not everyone is retired. Service should be weekends also. No loaners for a 2012. For people who value the brand and are trying to keep one properly maintained. Smh, I'll go elsewhere. Just stick to your new car oil changes if that's all you can do.

Response from the owner Replied: Janine, I'm sorry to hear about your experience. We strive to accommodate all our customers' needs and it's clear we fell short here. If you have any further concerns or would like to discuss this more, please reach out. Thank you, Chris Overmyer - Service Manager - covermyer@mbso.com

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Viktor does it again. Fast service answered all my questions and met all my needs. He is always pleasent and nice to talk to. He came to me several times with updates. The only drawback to this visit was they sprayed perfume in my car and I had breathing problems on the drive home. Not sure why they...

Dealer Replied: Dr. Nard, we're glad Viktor provided excellent service once again at Mercedes-Benz of South Orlando. We apologize for the perfume issue and will ensure it doesn't happen in the future. Thank you for your feedback!

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Viktor does it again. Fast service answered all my questions and met all my needs. He is always pleasent and nice to talk to. He came to me several times with updates. The only drawback to this visit was they sprayed perfume in my car and I had breathing problems on the drive home. Not sure why they...

Dealer Replied: Dr. Nard, we're glad Viktor provided excellent service once again at Mercedes-Benz of South Orlando. We apologize for the perfume issue and will ensure it doesn't happen in the future. Thank you for your feedback!

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Thank you Mr. Ariel for putting up with our nonsense and for providing excellent service. You are extremely personable and friendly and you got us a good deal and shout out to Thomas finance person

Response from the owner Replied: Henry, we're delighted to hear that Ariel and Thomas provided excellent service at Mercedes-Benz of South Orlando. Thanks for the shout-out! Enjoy your new ride!

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Excellent knowledge of vehicle. Accommodating and a pleasure to deal with. Seamless transaction. Thank you

Response from the owner Replied: Jonathan, we're delighted to hear you had a seamless experience with us at Mercedes-Benz of South Orlando. Thanks for the kind words!

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I recently purchase a car from the Benz dealer near the Millenia and had wonderful customer service from the entire staff. Ariel Rodriguez in specific was my corresponding sales representative and he did a wonderful job educating me on my vehicle and adhering to my budget. Couldn't thank him enough!...

Response from the owner Replied: Adams, we're delighted to hear that Ariel and the team at Mercedes-Benz of South Orlando provided you with excellent service. Enjoy your new car!

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Response from the owner Replied: Hi Raafat, thank you for sharing your excellent experience with us at Mercedes-Benz in South Orlando! We'll see you next time! Safe travels!

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Response from the owner Replied: Hilda, I'm disappointed to see this feedback would like the opportunity to get a better understanding of your concerns. At your earliest convenience, would you please contact me directly? Thank you, Chris Overmyer - Service Manager - covermyer@mbso.com

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Austin my sales contact was very pleasant and made the process very easy.

Response from the owner Replied: Hi Prabha, we're glad that Austin made the process pleasant and easy for you at Mercedes-Benz in South Orlando!

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James was very professional and addressed my concerns timely. I received excellent customer service.

Response from the owner Replied: Hi Rita! We're delighted to hear that Eric provided you with excellent customer service at Mercedes-Benz of South Orlando. Thanks for sharing your experience!

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Love my car and the vip bundle definitely worth it

Response from the owner Replied: Tia, we are so grateful for your business at Mercedes-Benz atSouth Orlando, thank you very much! Safe travels!

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Had an appointment to see a vehicle. Arrived, at scheduled time and the vehicle was not there or ready to be seen. Was told it would be 15 minutes for the vehicle to be picked up, since it was at another lot. An hour later, I had to ask for my keys back so I could leave since the vehicle I wanted to...

Response from the owner Replied: Robert, I apologize for the inconvenience and lack of communication you experienced during your visit. This is not the level of service we strive to provide, and I'm sorry it led to such frustration. If you're open to discussing this further or have any other concerns, please reach out directly at your convenience. Thank you, Chris Overmyer - Service Manager - covermyer@mbso.com

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Outstanding Service and Dedication!We had the pleasure of working with Chris Ebron at Mercedes-Benz of South Orlando, and we cannot recommend them enough. From the moment we walked into the dealership, Chris Ebron was attentive, professional, and truly committed to ensuring we had a smooth and...

Response from the owner Replied: Javier, we're delighted to hear about your exceptional experience with Chris Ebron at Mercedes-Benz of South Orlando! Your kind words mean a lot to us and we'll be sure to share them with the team. Enjoy your new Mercedes and VIP package!

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Thank you for everything Chris!

Response from the owner Replied: Hi Cami, we're glad Chris could help you at Mercedes-Benz in South Orlando!

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Response from the owner Replied: Thank you for your confidence in Mercedes-Benz at South Orlando, and for your business. We are grateful to have you as a customer!

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Excellent. It was a great experience and an excellent deal

Response from the owner Replied: Thank you for choosing Mercedes-Benz at South Orlando, we appreciate your positive feedback!

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Pro & efficient

Response from the owner Replied: Thank you for the 5-star review of Mercedes-Benz at South Orlando, David!

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Surpassed my expectation, excellent service and customer attention.

Response from the owner Replied: Edward, we're thrilled to hear our Mercedes-Benz of South Orlando team exceeded your expectations! Thanks so much for your business and please don't hesitate to reach out if there's anything else we can do for you!

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Excellent work and excellent customer service. Eugene Velazquez is the best. Thank you Eugene.

Response from the owner Replied: Hi Richard! Thank you so much for your kind words and support! We're thrilled that Eugene provided you with excellent work and customer service at Mercedes-Benz of South Orlando. We look forward to assisting you again in the future!

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If you want good and honest service ask for Racine.I was there for a pre-owned car and she progressively helped me and gave me advice on the vehicles in storage. She was not like all the other salespeople who don't care about you and just try to get rid of their junk vehicles on you.She operates...

Response from the owner Replied: Hi Alec! We're delighted to hear Racine provided you with such attentive and honest service at Mercedes-Benz of South Orlando. Thanks for sharing your positive experience!

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Review: Overcharging and Unclear Diagnosis - Be Careful!I recently had a frustrating experience here and want to share it as a caution to others. I took my car in due to a check engine light, and after their diagnosis, they told me it was related to the transmission. They suggested I pay for a...

Response from the owner Replied: Thank you for sharing your experience. It's concerning to hear about the issues with transparency and diagnosis during your visit. We strive for clear communication and fair service, so this feedback is important to us. If you're open to discussing this further or need any assistance, please reach out. Thank you, Chris Overmyer - Service Manager - covermyer@mbso.com

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I recently had a very disappointing experience with Mercedes-Benz of South Orlando. I scheduled an appointment to see a vehicle that was listed for sale on their website. However, upon arrival, I was informed that the vehicle was not eligible for sale. This was incredibly frustrating and a waste of...

Response from the owner Replied: Melissia, I'm truly sorry to hear about your frustrating experience. We strive for excellent communication and customer service, so learning we fell short here is concerning. I want the opportunity to address this directly with you; please reach out when convenient. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

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I’ve purchased my last 3 Mercedes from Mercedes Benz of South Orlando ….and each time it’s been the best buying experience I’ve had when purchasing a new vehicle…..prompt personal and friendly service each and every time…I live on the west coast of Florida so it’s not the closest dealership to...

Response from the owner Replied: Randy, we're delighted to hear that you've had consistently great experiences with us at Mercedes-Benz of South Orlando. We appreciate your loyalty and recommendation! Safe travels in your new Mercedes!

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