Cars.com Review
- July 13, 2025
From the first phone to the completed sale the experience at this dealership was good. I could tell Sam was a new salesperson but I found him to be very helpful and willing to do whatever I asked of him. I have found that many times enthusiasm makes up for a lack of experience and this was certainly...
Dealer Replied: Hi Jim - There is nothing better than hearing from a happy customer! We are pleased that Sam and our team assisted you with your purchase. Thank you from everyone at Mercedes-Benz of Medford! Safe travels!
Cars.com Review
- July 11, 2025
Excellent service! Happy with the maintenance done on my Sprinter Motor Home. Really appreciated the inspection video.
Dealer Replied: Frank, it was our pleasure to assist you with your Sprinter motor home! Thank you for choosing Mercedes-Benz of Medford and for sharing your experience. Have a great day!
Cars.com Review
- June 28, 2025
Dan had my checkup work done quickly and explained to me what will need to be done in the near future. I appreciate it every much. Thank you
Dealer Replied: Marcia, we're glad to hear that Dan provided efficient service and clear explanations during your visit at Mercedes-Benz of Medford. We appreciate your feedback and look forward to assisting you in the future!
Cars.com Review
- June 26, 2025
Jeff Cook worked a fair and honest deal with me. He was quick to answer questions. The whole process was seamless and efficient.
Dealer Replied: Clairemarie, we're delighted to hear that Jeff made your experience at Mercedes-Benz of Medford seamless and efficient. Thank you for sharing your positive feedback!
Cars.com Review
- June 10, 2025
The service was excellent. They gave me a fantastic loaner for several days, that I was not charged for.
Dealer Replied: We're delighted to hear you had an excellent experience with us at Mercedes-Benz of Medford! Providing a fantastic loaner is just one way we aim to make your service visit as convenient as possible. Thanks for sharing your feedback!
DealerRater Review
- June 10, 2025
The service was excellent. They gave me a fantastic loaner for several days, that I was not charged for.
Dealer Replied: We're delighted to hear you had an excellent experience with us at Mercedes-Benz of Medford! Providing a fantastic loaner is just one way we aim to make your service visit as convenient as possible. Thanks for sharing your feedback!
DealerRater Review
- June 03, 2025
Shannon Meede is the most professional service advisor I have ever dealed with. I will been her customer for life
Dealer Replied: We're delighted to hear that Shannon provided such exceptional service at Mercedes-Benz of Medford! Thank you for your loyalty and kind words. We look forward to serving you again in the future!
Cars.com Review
- June 03, 2025
Shannon Meede is the most professional service advisor I have ever dealed with. I will been her customer for life
Dealer Replied: We're delighted to hear that Shannon provided such exceptional service at Mercedes-Benz of Medford! Thank you for your loyalty and kind words. We look forward to serving you again in the future!
DealerRater Review
- June 01, 2025
Shannon was amazing! Her attitude and personality is so refreshing and welcoming. She attended to every concern or need I had. Great person and customer support!
Cars.com Review
- June 01, 2025
Shannon was amazing! Her attitude and personality is so refreshing and welcoming. She attended to every concern or need I had. Great person and customer support!
DealerRater Review
- May 31, 2025
He was very good nice person good service I will recommend some body else to know
Dealer Replied: Thank you for visiting Mercedes-Benz of Medford, Andy! We appreciate your recommendation and hope to see you again in the future!
Cars.com Review
- May 31, 2025
He was very good nice person good service I will recommend some body else to know
Dealer Replied: Thank you for visiting Mercedes-Benz of Medford, Andy! We appreciate your recommendation and hope to see you again in the future!
Cars.com Review
- May 17, 2025
Dropped my car off for routine service. It was done promptly and as agreed to. They sent a text to advise when it was ready for pick up. Medford isn’t the closest dealership to me but they are the most professional and hassle free. Well worth the extended drive!
Dealer Replied: Sami, we're delighted to hear that the trip was worth it and you found our service at Mercedes-Benz of Medford professional and hassle-free. Thank you for choosing us! Safe travels until your next visit!
DealerRater Review
- April 24, 2025
I just had the pleasure of working with JEFF COOK in purchasing my new Mercedes. Jeff is extremely knowledgeable, patient and made this experience extra rewarding. I highly recommend that you see Jeff when you come in for your next vehicle.
Dealer Replied: We're delighted to hear that Jeff made your experience at Mercedes-Benz of Medford so rewarding! Thank you for recommending him, and we hope you're enjoying your new Mercedes.
Cars.com Review
- April 24, 2025
I just had the pleasure of working with JEFF COOK in purchasing my new Mercedes. Jeff is extremely knowledgeable, patient and made this experience extra rewarding. I highly recommend that you see Jeff when you come in for your next vehicle.
Dealer Replied: We're delighted to hear that Jeff made your experience at Mercedes-Benz of Medford so rewarding! Thank you for recommending him, and we hope you're enjoying your new Mercedes.
DealerRater Review
- April 19, 2025
Dan Wolf was very helpful in answering all my concerns. Always professional! Ruthbicela the loaner manager was very nice & helped me learn the workings of loaner vehicle. I found the service experience to be top notch!
Dealer Replied: Carla, we're delighted to hear that Dan and Ruthbicela provided you with a top-notch service experience at Mercedes-Benz of Medford. Thank you for sharing your positive feedback!
Cars.com Review
- April 19, 2025
Dan Wolf was very helpful in answering all my concerns. Always professional! Ruthbicela the loaner manager was very nice & helped me learn the workings of loaner vehicle. I found the service experience to be top notch!
Dealer Replied: Carla, we're delighted to hear that Dan and Ruthbicela provided you with a top-notch service experience at Mercedes-Benz of Medford. Thank you for sharing your positive feedback!
Edmunds.com - Service Review
- April 17, 2025
My wife and I were on an 11,000 mile trip From Alaska in our sprinter Van. On the second to last leg of our trip before heading home to AK, we experienced mechanical failure and the closest Mercedes dealership was Mercedes of Medford, OR. When I called the forementioned dealership I was greeted by...
Replied: Don and Brandy, we're so glad Shannon and the team at Mercedes-Benz of Medford could assist you during your journey. It's wonderful to hear that we were able to get you back on the road quickly. Safe travels as you continue your adventure!
Cars.com Review
- April 01, 2025
Service was perfect as always and done in a timely manner. Loaner car was appreciated
Dealer Replied: Your feedback made our day! Thanks for the five-star review! - Mercedes-Benz of Medford
DealerRater Review
- April 01, 2025
Service was perfect as always and done in a timely manner. Loaner car was appreciated
Dealer Replied: Your feedback made our day! Thanks for the five-star review! - Mercedes-Benz of Medford
DealerRater Review
- March 29, 2025
Had a chassis alignment performed on our Sprinter 3500 C Class motorhome. The work was done on time within the quoted price. Very pleased with Mercedes Benz of Medford.
Dealer Replied: Thank you for trusting the Mercedes-Benz of Medford team with your Sprinter! We appreciate you sharing your positive experience and hope you won't hesitate to reach out if we can be of service again in the future!
Cars.com Review
- March 29, 2025
Had a chassis alignment performed on our Sprinter 3500 C Class motorhome. The work was done on time within the quoted price. Very pleased with Mercedes Benz of Medford.
Dealer Replied: Thank you for trusting the Mercedes-Benz of Medford team with your Sprinter! We appreciate you sharing your positive experience and hope you won't hesitate to reach out if we can be of service again in the future!
DealerRater Review
- March 27, 2025
I had a good experience at Medford Mercedes. The loaner car was clean and Dan and service was very efficient and polite.
Dealer Replied: Jim, we're delighted to hear that Dan and the team at Mercedes-Benz of Medford provided you with efficient service and a clean loaner car. Thanks for sharing your positive experience!
Cars.com Review
- March 27, 2025
I had a good experience at Medford Mercedes. The loaner car was clean and Dan and service was very efficient and polite.
Dealer Replied: Jim, we're delighted to hear that Dan and the team at Mercedes-Benz of Medford provided you with efficient service and a clean loaner car. Thanks for sharing your positive experience!
DealerRater Review
- February 24, 2025
Thank you for working with us on the purchase for our new MB GLE 350. And especially understanding our situation with our son who has special needs (autism). The purchase went very smoothly and we are encouraged new car. Thank you again.
Dealer Replied: Hi Mark, we're delighted to hear that your experience at Mercedes-Benz of Medford was smooth and accommodating. Thank you for choosing us for your new MB GLE 350 purchase! Safe travels ahead!
Cars.com Review
- February 24, 2025
Thank you for working with us on the purchase for our new MB GLE 350. And especially understanding our situation with our son who has special needs (autism). The purchase went very smoothly and we are encouraged new car. Thank you again.
Dealer Replied: Hi Mark, we're delighted to hear that your experience at Mercedes-Benz of Medford was smooth and accommodating. Thank you for choosing us for your new MB GLE 350 purchase! Safe travels ahead!
CarGurus Review
- February 08, 2025
MB Medford was thoroughly professional. Color is really what I want and price appears to be high.
Mercedes-Benz of Medford Replied: Thank you for the review, Charles. Please don't hesitate to reach out if our Mercedes-Benz of Medford team can be of service in the future!
DealerRater Review
- February 05, 2025
Excellent service gave me a ride home and came and got me to come back. I’d highly recommend this dealership.
Dealer Replied: We're delighted to hear you had a great experience with us at Mercedes-Benz of Medford! Thank you for recommending our dealership, and we're always here to assist whenever needed.
Cars.com Review
- February 05, 2025
Excellent service gave me a ride home and came and got me to come back. I’d highly recommend this dealership.
Dealer Replied: We're delighted to hear you had a great experience with us at Mercedes-Benz of Medford! Thank you for recommending our dealership, and we're always here to assist whenever needed.
Cars.com Review
- January 16, 2025
We have such good service at Medford Mercedes, they stay on top of everything in your car! We go every 10,000 miles for full checkup, and they keep our cars running top notch! Shannon in service dept is our go to person, very sweet… always greets with a smile! She is definitely a plus for...
Dealer Replied: Connie, thank you for your continued trust in us at Mercedes-Benz of Medford! We're delighted to hear that Shannon and our team have consistently provided excellent service. We look forward to assisting with all your future car needs! Safe travels!
Google Review
- January 12, 2025
I want to thank Eric Ordóñez for my experience, buying a new car at Mercedes Benz of Medford. Thank you so much. You did an amazing job. This has been the fastest carbine experience. I have had in my life very good communications and well organized. Most definitely would buy another card from him...
Response from the owner Replied: Hi Alex! We're delighted to hear that Eric made your car-buying experience at Mercedes-Benz of Medford so smooth and efficient. Thank you for sharing such positive feedback, and we look forward to assisting you with any future purchases!
Google Review
- January 12, 2025
Great service, found the issue the vehicle was having, stayed in communication with me, kept me updated and I felt like they worked to resolve the vehicle issue on my behalf
Response from the owner Replied: Hi Kurt! We're delighted to hear that our team at Mercedes-Benz of Medford provided great service and kept you informed throughout the process. Thank you for sharing your experience with us!
Google Review
- January 11, 2025
Response from the owner Replied: The team at Mercedes-Benz of Medford Sales appreciates your review. Thank you, Beverly!
Google Review
- January 10, 2025
I was very pleased with my service experience. Dan Wolf did a great job assisting me. I would definitely recommend Mercedes Benz of Medford.
Response from the owner Replied: Darien, we're delighted to hear that Shannon provided you with a great service experience at Mercedes-Benz of Medford. Thank you for recommending us!
Google Review
- January 10, 2025
I’m very pleased with the serviceVery professional and efficient,Chuck Schwyn
Response from the owner Replied: Charles, thank you for choosing us! We'll see you next time. Safe travels! - The Mercedes-Benz of Medford Team
DealerRater Review
- January 09, 2025
I am mostly happy with the service and keeping me a prized of what was being done
Dealer Replied: Thank you for taking the time to review your recent visit here at Mercedes-Benz of Medford. We're happy to hear you're pleased with the service and encourage you to reach out directly if there's anything else we can assist with!
Cars.com Review
- January 09, 2025
I am mostly happy with the service and keeping me a prized of what was being done
Dealer Replied: Thank you for taking the time to review your recent visit here at Mercedes-Benz of Medford. We're happy to hear you're pleased with the service and encourage you to reach out directly if there's anything else we can assist with!
Google Review
- January 07, 2025
Response from the owner Replied: Ernie, thank you for trusting Mercedes-Benz of Medford Sales with your business!
Edmunds.com - Service Review
- January 07, 2025
I was very pleased with the entire process! I felt the staff were very friendly and communicated very well with me.
Replied: Hi John! We're delighted to hear you had a positive experience with our team at Mercedes-Benz of Medford. Thank you for your kind words and support!
Google Review
- January 04, 2025
Rick Aaron’s was great to work with. My husband has recently passed away and he did not pressure me into a sales. It took me two weeks to really decide and Rick walked me through the whole process.
Response from the owner Replied: Hi Susan! We're so glad to hear that Rick provided you with the support and patience needed during this time at Mercedes-Benz of Medford. Thank you for sharing your experience with us!
Google Review
- January 04, 2025
Shannon is the best. However I didn’t like anybody else.
Response from the owner Replied: Hi Gaurav! Thank you for taking the time to share your feedback. We're thrilled to hear that you had a positive experience with Shannon and that they made such a great impression at Mercedes-Benz of Medford Sales. We regret to hear that the rest of your experience didn't meet your expectations. Your feedback is invaluable to us and will help us to improve our process!
Google Review
- January 04, 2025
Response from the owner Replied: Rob, we are thrilled to see the positive feedback. Thank you for choosing Mercedes-Benz of Medford Sales!
Google Review
- December 31, 2024
You guys got me... I took my car in for service, got a courtesy vehicle, and the next thing I knew, I was in a new car! Thank you, RICK, for making my buying experience one to remember! Also, CHAD in service is 100%, and he always goes that extra mile! SHANNON is great, very responsive and super...
Response from the owner Replied: Di, it's fantastic to hear that Rick, Chad, and Shannon made your experience at Mercedes-Benz of Medford so memorable! We're thrilled you're a lifelong MB customer now. Enjoy the new ride!
Google Review
- December 31, 2024
I recently purchased a vehicle from Mercedes of Medford, and I couldn't be happier with the experience. Rick Aarons assisted us throughout the process and was incredibly helpful and professional. He took the time to understand our needs and worked diligently to ensure we got a very fair deal on our...
Response from the owner Replied: Ann, we're delighted to hear that Rick provided you with a seamless and stress-free buying experience at Mercedes-Benz of Medford. Thank you for recommending us, and we hope you're enjoying your new vehicle!
Google Review
- December 31, 2024
Always great service, and pleasant interactions with staff. The amenities and atmosphere while waiting is great too.
Response from the owner Replied: Debbie, we're delighted to hear that you enjoy the service and atmosphere at Mercedes-Benz of Medford. Thank you for your kind words!
CarGurus Review
- December 31, 2024
Quick reply, nice people, good service, easy deal and no pressure.
Mercedes-Benz of Medford Replied: Kelly, Thank you for the five-star rating! The team looks forward to working with you again! - Mercedes-Benz of Medford
Google Review
- December 30, 2024
Rick was so easy to work with. He’s knowledgeable and so patient
Response from the owner Replied: Hi Shawn, we're glad Rick's knowledge and patience made your experience great at Mercedes-Benz of Medford!
Google Review
- December 30, 2024
Great experience @ Mercedes of Medford with Eric and his team
Response from the owner Replied: Hi Marie, we're glad to hear you had a great experience with Eric and his team at Mercedes of Medford!
Google Review
- December 29, 2024
Great experience… easy, no pressure, Rick was a good communicator and there were no surprises. Thank you!
Response from the owner Replied: Hi Kelly, we're delighted to hear that Rick made your experience at Mercedes-Benz of Medford smooth and stress-free. We hope to see you next time! Enjoy your new ride!
Google Review
- December 28, 2024
Shannon is always a rockstar and helps me out every way.
Response from the owner Replied: Hi Bradley, we're glad Shannon continues to be a rockstar and helps you in every way at Mercedes-Benz of Medford!
Google Review
- December 24, 2024
It was a breeze buying our beautiful Mercedes-Benz C300 from Jeff Cook and Gary The sales manager. We highly recommend anybody who wants to buy a Mercedes to go to Mercedes Benz of Medford
Response from the owner Replied: Thank you for recommending Mercedes-Benz of Medford! We're delighted to hear that Jeff and Gary made your purchase experience smooth. Enjoy your beautiful C300, and we look forward to serving you again in the future!
Google Review
- December 22, 2024
Great salesmen
Response from the owner Replied: Rita, thank you for trusting Daniel & the Mercedes-Benz of Medford team with your business! We hope you won't hesitate to reach out if there's anything else we can do for you!
Google Review
- December 22, 2024
Best Dealership we ever dealt with. Had an emergency 1000miles away from home and they were so helpful. Elijah the product concierge was so friendly and helpful. Nice people to work with.
Response from the owner Replied: Bianca, we're delighted to hear that Elijah and the team at Mercedes-Benz of Medford were able to assist you during your emergency. Thank you for sharing your experience with us! Safe travels on all your journeys!
Cars.com Review
- December 21, 2024
I recently took my new to me Mercedes-Benz SUV to the Medford dealership for routine service and to go over numerous questions regarding the car. I purchased the car from a private party, however Elijah was very knowledgeable and accommodating! He answered all my questions and concerns. Thank you...
Dealer Replied: Pam, we're delighted to hear that Elijah provided you with knowledgeable and accommodating service at Mercedes-Benz of Medford. Thank you for trusting us with your Mercedes-Benz SUV's care! Safe travels!
Cars.com Review
- December 21, 2024
I recently took my new to me Mercedes-Benz SUV to the Medford dealership for routine service and to go over numerous questions regarding the car. I purchased the car from a private party, however Elijah was very knowledgeable and accommodating! He answered all my questions and concerns. Thank you...
Dealer Replied: Pam, we're delighted to hear that Elijah provided you with knowledgeable and accommodating service at Mercedes-Benz of Medford. Thank you for trusting us with your Mercedes-Benz SUV's care! Safe travels!
Cars.com Review
- December 20, 2024
Elijah and all the staff were super knowledgeable, kind, and helpful. I had a great experience.
Dealer Replied: Hi Nicole, we're happy to hear Elijah and the team provided you with such a positive and helpful experience at Mercedes-Benz of Medford. We look forward to serving you again! Have a great ride!
Cars.com Review
- December 20, 2024
Elijah and all the staff were super knowledgeable, kind, and helpful. I had a great experience.
Dealer Replied: Hi Nicole, we're happy to hear Elijah and the team provided you with such a positive and helpful experience at Mercedes-Benz of Medford. We look forward to serving you again! Have a great ride!
Google Review
- December 19, 2024
When buying a new vehicle, you want to feel confident and assured your every need is taken care of. I'm very impressed and thankful to Jeff Cook at MB of Medford for his outstanding and consistent communication throughout the process for my custom ordered MB. At delivery, he walked me thru every...
Response from the owner Replied: Thank you for sharing your experience with us! We're delighted to hear that Jeff Cook and the team at Mercedes-Benz of Medford provided such exceptional service throughout your custom order process. Enjoy every moment in your new vehicle, and we appreciate the recommendation!
Google Review
- December 17, 2024
5* service!!! Elijah was excellent to work with! Highly recommend this dealership.
Response from the owner Replied: Benjamin, Thank you for rating us five stars! The team looks forward to working with you again! - Mercedes Benz of Medford Sales
Google Review
- December 16, 2024
Jeff Cook is the BEST EVER . He took care of my whole buying process for my new GWagon. He was caring and confident and committed to making each part of this process the BEST. Rodney the GM was also a Rockstar. For New or Used Call Jeff.
Response from the owner Replied: Michelle, we're delighted to hear that Jeff and Rodney made your experience at Mercedes-Benz of Medford exceptional! Enjoy every moment with your new G-Wagon, and thank you for the recommendation!
Google Review
- December 13, 2024
Very efficient young man. He worked with me and helped navigate the process for me. I felt like he was very helpful.
Response from the owner Replied: Dave, we're delighted to hear that our team at Mercedes-Benz of Medford provided you with efficient and helpful service. Thank you for sharing your experience! We'll see you next time. Safe travels!
Google Review
- December 13, 2024
Response from the owner Replied: We love to see great reviews. Thank you from all of us at Mercedes Benz of Medford Sales, Franny!
Google Review
- December 13, 2024
Extremely professional, and very fast. I’d never let anybody else touch my Van, lol!
Response from the owner Replied: Hi William! Thank you for leaving us this five-star review and the kind words about our service team at Mercedes Benz of Medford Sales! We'll see you next time!
Google Review
- December 13, 2024
Thank you Jeff Cooke for being creative and reaching out to me and selling me a green G wagon. My favorite color. I’m glad we got it done quick. Excited to see it soon! A++
Response from the owner Replied: Leo, we're delighted to hear that Jeff made your experience at Mercedes-Benz of Medford a memorable one! Thanks for the fantastic review and please don't hesitate to reach out if we can be of service again in the future!
Google Review
- December 13, 2024
The fellow Elijah has demonstrated integrity by way of courtesy, friendliness and rigorous honesty since day 1. Because of the behavior of this individual, Elijah, I'm persuaded to remain a Mercedes Benz client for the foreseeable future. Thank you
Response from the owner Replied: Michael, we're delighted to hear that Elijah's exceptional service has made such a positive impact on your experience with Mercedes-Benz of Medford. Thank you for sharing this feedback and for choosing us as your trusted dealership!
Cars.com Review
- December 12, 2024
Yesterday, December 11, 2024, my husband and I took our Mercedes into the Medford dealership for an annual service. We were greeted at the door by a friendly service employee. Our car was immediately taken in for service. Elijah kept us updated on its progress and discussed the recommendations...
Dealer Replied: Pam, we're delighted to hear that Elijah and the team at Mercedes-Benz of Medford provided such a wonderful service experience for you. We appreciate your kind words about our newly remodeled waiting area too! Safe travels in your freshly serviced car!
Cars.com Review
- December 12, 2024
Yesterday, December 11, 2024, my husband and I took our Mercedes into the Medford dealership for an annual service. We were greeted at the door by a friendly service employee. Our car was immediately taken in for service. Elijah kept us updated on its progress and discussed the recommendations...
Dealer Replied: Pam, we're delighted to hear that Elijah and the team at Mercedes-Benz of Medford provided such a wonderful service experience for you. We appreciate your kind words about our newly remodeled waiting area too! Safe travels in your freshly serviced car!
Google Review
- December 11, 2024
We purchased a Metris van from another MB dealer at the beginning of 2024 and after several months of owning we noticed one of the rear speakers wasn’t working. I contacted MB Medford and set up an appt to have it looked at. I was quickly contacted by Shannon, who became our service advisor. From...
Response from the owner Replied: Brian, we're delighted to hear that Shannon and the team at Mercedes-Benz of Medford provided you with such a positive service experience. Thank you for recommending us, and if there's anything else we can do for your Metris van in the future, just let us know!
Google Review
- December 11, 2024
Response from the owner Replied: We can’t thank you enough for your support of Mercedes Benz of Medford Sales. We hope to see you again down the road, Katie!
Google Review
- December 11, 2024
Response from the owner Replied: There’s nothing like seeing a great review on the Mercedes Benz of Medford Sales page. Thank you, Chuck!
Google Review
- December 08, 2024
Jeff is the man!!! What a great group!! Gary super nice guy & Tian he was awesome as well! Jeff was so easy to deal with had all the info ready for Max a car guy who had tons of questions. He would send email or text the info right away. Such a joy to work with. Love my car & he rushed everything.....
Response from the owner Replied: Hi Tami, we're delighted to hear that Jeff and the team at Mercedes-Benz of Medford made your experience so enjoyable. It's fantastic to know you love your car and appreciate their prompt service! Thank you for sharing this wonderful feedback!
Google Review
- December 08, 2024
Jeffry was very knowledgeable and professional about the Mercedes vehicles and his approach with us. Easy going with no pressure to buy. We purchased a CPO GLC 300 Benz. We love it and Mercedes Benz of Medford made the experience Awesome.
Response from the owner Replied: Thank you for sharing your experience! We're delighted to hear that Jeffry provided knowledgeable and pressure-free service at Mercedes-Benz of Medford. Enjoy your Certified Pre-Owned GLC 300 Benz, and we appreciate the kind words! Safe travels!
Google Review
- December 07, 2024
Senior sales representative Rick Aaron made our buying experience easy and enjoyable. We drove over 3 hours to buy a used vehicle. Upon arrival, a small problem was identified. Both Rick and management took care of the issue hassle and stress free. Thank you for going the extra mile to take...
Response from the owner Replied: Hi Jeremiah, we're delighted to hear that Rick and the team at Mercedes-Benz of Medford made your long trip worthwhile with a smooth buying experience. Thank you for choosing us, and we hope you're enjoying your new vehicle!
Google Review
- December 07, 2024
I have to say that the 2 Gentlemen that helped me went above and beyond to help me. People always say to watch out and be careful of salesman, but that was not the case here. Rick Aaron’s and Thien Do were so helpful. And when something didn’t work, they took every avenue possible to get it where it...
Response from the owner Replied: Hi Aieriel, we're delighted to hear that Rick and Thien make your experience at Mercedes-Benz of Medford exceptional! Your recommendation means a lot to us, and we appreciate you sharing such positive feedback. Enjoy your new ride!
Google Review
- December 05, 2024
This dealership is very accommodating and go.out of their way to expedite your service.
Response from the owner Replied: Brian, thank you for choosing us! We'll see you next time. Safe travels! - The Mercedes-Benz of Medford Team
Google Review
- December 05, 2024
Great service experience from scheduling to getting the service done. There is always good communication as well.
Response from the owner Replied: Bella, we're delighted to hear about your positive service experience with us at Mercedes-Benz of Medford. Thank you for highlighting our communication efforts!
Google Review
- November 30, 2024
This place bends over backwards t o make you feel important
Response from the owner Replied: Hi Kawasaki, we're delighted to hear that you continue to feel valued at Mercedes-Benz of Medford! Providing excellent service long after the sale is our priority. Thank you for your loyalty and kind words! Safe travels!
Google Review
- November 30, 2024
Response from the owner Replied: We’re glad we could deliver a 5-star experience at Mercedes Benz of Medford Sales, Randall!
Google Review
- November 29, 2024
We had an excellent experience. Very fair deal for both of us and zero pressure. Randall was great to work with.
Response from the owner Replied: Hi Shelley, we're delighted to hear about your excellent experience with Randall at Mercedes-Benz of Medford. We hope to see you next time! Enjoy your new ride!
Google Review
- November 28, 2024
Very very pleased with the service department Mercedes of Medford. Quick, professional service. Thank you!
Response from the owner Replied: Dave, we're delighted to know you had a positive experience with Dan & the team at Mercedes-Benz of Medford. Thanks for your feedback!
Google Review
- November 28, 2024
Response from the owner Replied: Your support of Mercedes Benz of Medford Sales is much appreciated, Arezoo!
CarGurus Review
- November 26, 2024
Very up-front. The car ended up one they would not keep or sell, i.e. off to auction.
Mercedes-Benz of Medford Replied: Thank you for the review, Nathan! We appreciate your understanding and hope you won't hesitate to reach out if our Mercedes-Benz of Medford team can be of service again in the future!
Google Review
- November 22, 2024
I purchased two Mercedes-Benz from Mercedes-Benz of Medford! I was so impressed with the service I received from Scott Davis on the E350 that he went out of his way to find for me, that I went back with my wife to get her a Mercedes-Benz. Everyone was patient and helpful, as we were undecided on the...
Response from the owner Replied: Hi Jeff, we're delighted to hear that Shannon and the service team at Mercedes-Benz of Medford provided you with such an outstanding experience. It's great to know they took care of everything from scheduling to shuttle services efficiently. Thank you for your kind words! Safe travels!
Google Review
- November 21, 2024
DAN WENT ABOVE AN BEYOND EVERY ONE WAS SO GREAT
Response from the owner Replied: Hi Micki! Thank you for leaving us this five-star review and the kind words about Dan from our service team at Mercedes Benz of Medford Sales! We'll see you next time!
Google Review
- November 21, 2024
I really love this dealership! They got new tires on my car when promised at a decent price. They really work to please the customer!
Response from the owner Replied: Hi Bob! We're delighted to hear that you had a great experience with us at Mercedes-Benz of Medford! Thank you for your kind words and support. Safe travels on those new tires!
Google Review
- November 18, 2024
Response from the owner Replied: Lindsay, thanks for leaving Mercedes Benz of Medford Sales a review. Have a great day!
Google Review
- November 18, 2024
Response from the owner Replied: Thank you for choosing Mercedes Benz of Medford Sales, we appreciate your positive feedback!
Google Review
- November 15, 2024
Response from the owner Replied: Virginia, thank you for your business and your kind review! - The Mercedes Benz of Medford Sales Team
Google Review
- November 15, 2024
I bought my 2019 Chevy Silverado LD white lifted 5.3L V8 in the summer of 2022. Why am I now only posting a review? Well, that is a very good question! My story is worth publishing a review because the Mercedes Benz of Medford went above the call of duty for me well they well could of tossed my...
Response from the owner Replied: Stacey, thank you for sharing your experience! We're delighted to hear that Rodney and the team at Mercedes-Benz of Medford went above and beyond to assist with your warranty issues. It's great knowing they provided such exceptional support even after all this time. Safe travels in your Chevy Silverado LD!
Google Review
- November 14, 2024
I found my car at Mercedes Benz of Medford online. I immediately got a response from Jeff Cook. I had to wait a while to get the money to pay for the car, and he was very patient with me and did everything you could to help me to buy this car. It successfully happened because of him. I would...
Response from the owner Replied: Deanna, we're delighted to hear that Jeff provided such excellent support during your car-buying journey at Mercedes-Benz of Medford. Thank you for choosing us and sharing your positive experience! Enjoy the ride!
Google Review
- November 14, 2024
Response from the owner Replied: We are grateful to have you as a Mercedes Benz of Medford Sales customer. Thank you, Ted!
Google Review
- November 09, 2024
Quick and painless experience. No BS. This is the price and this what my trade was worth. Done. New GM that’s leading this group, knows exactly how to get deals done
Response from the owner Replied: We're delighted to hear that your experience at Mercedes-Benz of Medford was straightforward and efficient. It's great to know our new GM is making a positive impact on the process. Enjoy your new ride!
Google Review
- November 08, 2024
Response from the owner Replied: Kristy, this review made our day. Thank you for choosing Mercedes Benz of Medford Sales!
Google Review
- November 07, 2024
So glad to see Dan back at MBOM! Very personable and he is very responsive to his customers! Friendly, and easy to communicate with. Thank you!
Response from the owner Replied: Gregg, we're glad to hear that Dan and the team at Mercedes-Benz of Medford took great care of your GLA! We appreciate your trust in us and are here whenever you need assistance. Safe driving ahead!
Google Review
- November 07, 2024
Response from the owner Replied: Hi John. We appreciate you taking the time to leave Mercedes Benz of Medford Sales a review, thank you!
Google Review
- November 07, 2024
We recently purchased a vehicle from Medford Mercedes Benz. The friendly staff made the whole experience pleasant and there was zero pressure. This is a class act dealership who values you the customer. Thank you Rick and Rodney for the time you spent with us to make us feel comfortable in our car...
Response from the owner Replied: Kelly, thank you for sharing your experience with us at Mercedes-Benz of Medford! We're delighted to hear that Rick, Rodney, and the team made your car-buying journey pleasant and pressure-free. Enjoy your new vehicle!
Google Review
- November 06, 2024
Excellent service all around. 100% recommended.
Response from the owner Replied: Sebastian, thank you for the opportunity to serve you! Many thanks from the Mercedes Benz of Medford Sales team!
Google Review
- November 03, 2024
It's a good one.
Response from the owner Replied: We're glad to hear you had a good experience with us at Mercedes Benz of Medford!
Google Review
- November 01, 2024
Had my 2016 Sprinter camper van die in Weed early one morning this week. My wife called Mercedes in Medford and spoke to Dan explaining that I was coming home to Seattle for a family medical emergency. After the 80 mi AAA tow, he got the van in around noon and by 5 pm after they test drove it I was...
Response from the owner Replied: Hi Steve! We're so glad to hear that Dan and the team at Mercedes-Benz of Medford were able to assist you promptly during your time of need. It's wonderful knowing we could help get you back on the road quickly, especially given the circumstances. Wishing your daughter a smooth recovery!
Google Review
- November 01, 2024
I love taking my car to the Mercedes dealership… The staff is super friendly and super helpful!It’s always a great experience!
Response from the owner Replied: Hi Valerie, we're delighted to hear that you enjoyed your visits with us at Mercedes-Benz of Medford! We look forward to serving you again! Have a great ride!
Google Review
- November 01, 2024
Had an issue with a DEF fault while traveling. I called and they told me to bring it in that day. Service staff are very nice here and they found the problem was a worn out wire and a popped fuse. Had me back on the road in a few hours.
Response from the owner Replied: Hi Donna! We're glad to hear our service team at Mercedes-Benz of Medford could quickly resolve the problem and get you back on your journey. Safe travels ahead!
Google Review
- October 31, 2024
First class service, My service advisor Shanin went above and beyond to quote me all the repairs My old diesel Mercedes needed to keep it in tiptop shape for another 200,000 milesKurt
Response from the owner Replied: Hi Jessica! We're delighted to hear that Shanin provided first-class service for your Mercedes at Mercedes-Benz of Medford. Thank you for sharing your experience with us!
Google Review
- October 31, 2024
I recently bought a bmw from Eric at Mercedes Benz and he made the whole process fast and easy. He was straight forward with everything and made sure I really felt out the car making sure I really did want it. Thank you Eric and Mercedes Benz
Response from the owner Replied: Hi Jacob! We're delighted to hear that Eric made your car-buying experience smooth and straightforward at Mercedes-Benz of Medford. Enjoy your BMW!
Google Review
- October 31, 2024
Response from the owner Replied: Hans, thank you for leaving us your positive feedback. - The Mercedes Benz of Medford Sales Team
Google Review
- October 30, 2024
Response from the owner Replied: We appreciate your positive feedback, Robin. Thank you for your support of Mercedes Benz of Medford Sales!
Google Review
- October 30, 2024
From the initial inquiry and contact and all through the transaction, Jeff (Cook) was first class in making sure the entire process was simple, pleasant and straightforward. Since my wife and I are in Portland, all correspondence with Jeff were via email and texts. I was impressed by how quickly...
Response from the owner Replied: Todd, we're delighted to hear that Jeff made your experience at Mercedes-Benz of Medford smooth and enjoyable. It's great to know everything was ready for you upon arrival! Safe travels in your new vehicle!
Google Review
- October 30, 2024
This was our first time at this Mercedes dealership. The staff were very helpful and courteous. We will definitely be coming back for future service and repairs. Shuttle service was really nice and our Sprinter came out of the shop cleaner than it went in and it was a great surprise. We drove 2 1/2...
Response from the owner Replied: Jeff, we're delighted to hear that your first visit to Mercedes-Benz of Medford was worth the drive! Our team is committed to providing exceptional service and it's great knowing you had a positive experience. We look forward to welcoming you back for future visits!
Google Review
- October 30, 2024
Always great in every way!
Response from the owner Replied: We're honored to have you as a Mercedes Benz of Medford customer, Benny! Thanks so much for your continued support!
Google Review
- October 28, 2024
Such an easy, breezy way to buy a car.
Response from the owner Replied: Thank you for supporting Mercedes Benz of Medford, we appreciate your business!
Google Review
- October 28, 2024
Friendly and courtesy.
Response from the owner Replied: Brat! It makes us so happy to see positive reviews. Thank you from all of us at Mercedes Benz of Medford Sales!
Google Review
- October 27, 2024
Response from the owner Replied: Tammy, this is a fantastic review. Thanks from the entire team at Mercedes Benz of Medford Sales!
Google Review
- October 27, 2024
Randall was very helpful and professional
Response from the owner Replied: Hi Perry, we're glad to hear that Randall provided helpful and professional service at Mercedes Benz of Medford!
Google Review
- October 24, 2024
Extremely satisfied with the great service we received… thx so much!
Response from the owner Replied: We’d like to express our gratitude for your kind review. Thanks, Carol! - The Mercedes-Benz of Medford Team
Google Review
- October 23, 2024
Extremely professional and great to deal with would highly recommend!!
Response from the owner Replied: Thank you for trusting Mercedes Benz of Medford Sales with your business, Rodney!
Google Review
- October 23, 2024
Shannon at the service desk offers absolutely amazing customer service. She went above & beyond in many ways to make sure I was taken care of.
Response from the owner Replied: Mayra, thank you for highlighting Shannon's exceptional service at Mercedes-Benz of Medford! We're delighted to know she went above and beyond for you. We appreciate your feedback!
Google Review
- October 22, 2024
Always good service, although communication needs to be revisited.
Response from the owner Replied: Jessie, we're delighted to hear that Jeff provided you with excellent service at Mercedes-Benz of Medford. It's fantastic that everything went seamlessly with your trade-in. Thank you for choosing and recommending us! Safe travels!
DealerRater Review
- October 22, 2024
Bought my second Mercedes from this Dealership, thanks to the help of Jeff Cook, as sales associate with great perseverance. He got me into a car which was not for sale, arranged everything so that when I arrived at the dealership, I was in and out with a trade, a purchase and guidance. When I was...
Dealer Replied: JessieZ, we're delighted to hear that Jeff and the team at Mercedes-Benz of Medford made your second purchase a smooth experience. Thank you for choosing us again, and enjoy your new ride!
Cars.com Review
- October 22, 2024
Bought my second Mercedes from this Dealership, thanks to the help of Jeff Cook, as sales associate with great perseverance. He got me into a car which was not for sale, arranged everything so that when I arrived at the dealership, I was in and out with a trade, a purchase and guidance. When I was...
Dealer Replied: JessieZ, we're delighted to hear that Jeff and the team at Mercedes-Benz of Medford made your second purchase a smooth experience. Thank you for choosing us again, and enjoy your new ride!
Google Review
- October 22, 2024
Shannon Meade was AMAZING in her management of our challenging needs for our routine maintenance and SRS warning light issues. The 5 hour round trip from our coastal home pivoting on air flights scheduled last minute for a funeral in Pennsylvania, arranging after hours pickup (shout out to Chad for...
Response from the owner Replied: Margaret, thank you for sharing your experience with us. We're glad to hear Shannon and Chad provided excellent service at Mercedes-Benz of Medford during such a hectic time. We apologize for the inconvenience caused by the parts issue and appreciate your understanding as we work to resolve it! Safe travels on your upcoming move!
Google Review
- October 21, 2024
I have never received better service at a dealership. I’ve been to Medford BMW, Lithia and Southern Oregon Suburu. The experience has been top notch and I highly recommend Medford Mercedes!
Response from the owner Replied: We're delighted to hear that your experience at Mercedes-Benz of Medford was top-notch! Thank you for recommending us, and we look forward to serving you again in the future.
Google Review
- October 21, 2024
These folks have always done a great job. My husband forgot to grab our second set of keys after a service and a year went by and when he was in next, he again didn’t grab it. Fast forward three years later and they STILL had our key and reminded us not to forget it this time! Great follow up and...
Response from the owner Replied: Maia, we're delighted to hear about your positive experiences with our service team at Mercedes-Benz of Medford! It's wonderful that they were able to keep track of your keys and provide honest advice. Thank you for sharing such a detailed review!
Google Review
- October 19, 2024
Response from the owner Replied: Emanuel, thank you for the positive feedback about your recent visit to Mercedes Benz of Medford Sales!
Google Review
- October 18, 2024
Good service.Good experience and my car is fix I hope we are not seen you soon lol ( like i hope no problems on my van)
Response from the owner Replied: Hi Jordan, we're glad to hear you had a good experience with us at Mercedes-Benz of Medford! We hope your van stays in great shape and look forward to assisting you whenever needed. Safe travels!
Google Review
- October 18, 2024
Response from the owner Replied: Thanks for leaving Mercedes Benz of Medford Sales a review! Have a great day, Rachel!
Google Review
- October 17, 2024
Love Shannon! We’ve done business with her now for years and have always felt taken care of. Very helpful!
Response from the owner Replied: Janice, thank you for your continued trust in Shannon and the team at Mercedes-Benz of Medford! We're delighted to hear you've always felt well taken care of. See you next time!
Google Review
- October 17, 2024
Great service'sGood people
Response from the owner Replied: We’re lucky to have you as a customer, Teisi. Thank you for supporting Mercedes Benz of Medford Sales!
Google Review
- October 16, 2024
Great experience working with Shannon at the Medford Mercedes Benz Dealership. Shannon is easy to work with, attentive to our scheduling needs and very knowledgeable of of Mercedes Benz products "cars".It was indeed a pleasure to work with Shannon scheduling, dropping off and picking up our Benz...
Response from the owner Replied: Donald, we're delighted to hear about your positive experience with Shannon and the team at Mercedes-Benz of Medford. It's great that you appreciated our thorough service and attention to detail. Thank you for choosing us!
Google Review
- October 15, 2024
Response from the owner Replied: We look forward to serving you next time, Ron. Thanks!
Google Review
- October 11, 2024
Response from the owner Replied: Hi Murray, we're glad to hear that our team at Mercedes-Benz of Medford provided professional and knowledgeable service, keeping you informed throughout the process. We look forward to assisting you again in the future! Safe travels!
Google Review
- October 11, 2024
A ten is not high enough. Top marks for all areas of service. Incredibleservice by everyone we encountered, have a beautiful day.🤗
Response from the owner Replied: Charlene, thank you for the glowing review! We're delighted to hear that our team at Mercedes-Benz of Medford provided incredible service. Take care and please don't hesitate to reach out if there's anything else we can do for you!
Edmunds.com - Service Review
- October 10, 2024
While towing my ML Bluetec went into limp mode in Eureka CA. The local mechanics who worked on MB did not have Star Diagnostics and could find no fault and I needed to see a MB dealer the closest one being MB of Medford. Spoke with my regular Service Advisor at MB Beaverton who said yes the Limp...
Replied: We're delighted to hear about your positive experience with Dan Wolf and the team at Mercedes-Benz of Medford. It's wonderful that they could accommodate you and provide exceptional service, even as a walk-in. Thank you for sharing your story, and we look forward to continuing to serve all your Mercedes-Benz needs!
Google Review
- October 09, 2024
Response from the owner Replied: Seeing your rating of Mercedes Benz of Medford Sales made our day. Thank you, Thomas!
Google Review
- October 09, 2024
Amazing customer service. Thank you.
Response from the owner Replied: Jeremy, thank you for taking the time to review Mercedes Benz of Medford Sales. We're happy to have you as a customer.
Google Review
- October 08, 2024
Response from the owner Replied: We can’t thank you enough for the excellent review of Mercedes Benz of Medford Sales, Vanessa!
Google Review
- October 08, 2024
Amazing!
Response from the owner Replied: Thank you for the excellent review of Mercedes Benz of Medford, Joseph! Safe travels!
Google Review
- October 07, 2024
Response from the owner Replied: Eric, thank you for taking the time to write Mercedes Benz of Medford Sales a review!
Google Review
- October 04, 2024
Vehicle was dropped off at 11 o'clock in the evening without contacting the dealership. Repair was started and completed Early The next morning.
Response from the owner Replied: Lyle, we're glad to hear that our team at Mercedes-Benz of Medford was able to promptly start and complete your vehicle's repair. Thank you for sharing your experience with us! We'll see you next time. Safe travels!
Cars.com Review
- October 02, 2024
We have a 2015 Sprinter that we use as our family van, which has a wheelchair lift for our youngest son. The Sprinter has been a pleasure to own, but on occasion, w/ all the many miles we put on; there are repairs that eventually need done. The issue is we live 2 hours away from our closest dealer...
Dealer Replied: Thank you for sharing your experience! We're delighted to hear that our team at Mercedes-Benz of Medford could accommodate your schedule and get the Sprinter back on the road swiftly. We appreciate your continued trust in us and look forward to assisting you again in the future!
Cars.com Review
- October 02, 2024
We have a 2015 Sprinter that we use as our family van, which has a wheelchair lift for our youngest son. The Sprinter has been a pleasure to own, but on occasion, w/ all the many miles we put on; there are repairs that eventually need done. The issue is we live 2 hours away from our closest dealer...
Dealer Replied: Thank you for sharing your experience! We're delighted to hear that our team at Mercedes-Benz of Medford could accommodate your schedule and get the Sprinter back on the road swiftly. We appreciate your continued trust in us and look forward to assisting you again in the future!
Google Review
- October 02, 2024
My experience with Jeffry at Mercedes-Benz of Medford leasing my new Mercedes- was hands-down the easiest car buying experience I’ve ever had! From the minute I made contact with him, he was so informative, helpful and efficient in all aspects of the process. If I had questions, he responded...
Response from the owner Replied: Heidi, we're delighted to hear that Jeffry made your leasing experience so seamless and enjoyable at Mercedes-Benz of Medford. Thank you for the glowing review and recommendation! Enjoy driving your new Mercedes!
Google Review
- October 01, 2024
Shannon and Hugo are more than just service advisor or service manager.They go the old fashioned good way “going the Extra Mile” for their customers.Thanking you, much obligated,Horst
Response from the owner Replied: Thank you for recognizing Shannon and Hugo's dedication at Mercedes-Benz of Medford! We're delighted to hear they went the extra mile for you. Your kind words mean a lot to our team!
Google Review
- October 01, 2024
Jeff was very helpful, patient, and professional.
Response from the owner Replied: Hi Kimberly, we're glad to hear Jeff made a positive impact at Mercedes Benz of Medford!
DealerRater Review
- September 28, 2024
Over the years I have bought 6 sprinters from Mike Wilcock. Will not buy anywhere else as long as he is there. Always great service and kind people working there. Shannon is my service advisor and she is amazing! Everyone from Sales to their finance department has always been kind and thoughtful....
Dealer Replied: Thank you for your continued trust in Mercedes-Benz of Medford! We're delighted to hear that Mike, Shannon, and the rest of our team have consistently provided great service. We appreciate your loyalty and look forward to serving you again in the future!
Cars.com Review
- September 28, 2024
Over the years I have bought 6 sprinters from Mike Wilcock. Will not buy anywhere else as long as he is there. Always great service and kind people working there. Shannon is my service advisor and she is amazing! Everyone from Sales to their finance department has always been kind and thoughtful....
Dealer Replied: Thank you for your continued trust in Mercedes-Benz of Medford! We're delighted to hear that Mike, Shannon, and the rest of our team have consistently provided great service. We appreciate your loyalty and look forward to serving you again in the future!
Google Review
- September 28, 2024
Good
Response from the owner Replied: Hi Wahyu, thank you for sharing your Good experience with us at Mercedes Benz of Medford. We'll see you next time! Safe travels!
Google Review
- September 27, 2024
Excellent service, kind people.
Response from the owner Replied: Thank you for the kind review, Magdolna! Our Mercedes-Benz of Medford team looks forward to serving you again in the future!
Google Review
- September 26, 2024
Daniel is awesome, so nice to have a service man looking out for us.
Response from the owner Replied: Hi Daryn! Thank you for leaving us this five-star review and the kind words about Daniel from our service team at Mercedes Benz of Medford Sales! We'll see you next time!
Google Review
- September 21, 2024
Daniel was awesome! Great customer service! Thanks!
Response from the owner Replied: Hi Mattew, we're glad to hear Daniel provided you with awesome customer service at Mercedes Benz of Medford!
Cars.com Review
- September 17, 2024
We had an exceptional experience with service on our Sprinter Van/RV. The service writer, Dan, and the technicians were extremely helpful and top notch in fixing a rather complicated problem.
Dealer Replied: Chuck&Gayle, we're delighted to hear that Dan and our team at Mercedes-Benz of Medford provided exceptional service for your Sprinter Van/RV. Thanks for sharing your positive experience!
Cars.com Review
- September 17, 2024
We had an exceptional experience with service on our Sprinter Van/RV. The service writer, Dan, and the technicians were extremely helpful and top notch in fixing a rather complicated problem.
Dealer Replied: Chuck&Gayle, we're delighted to hear that Dan and our team at Mercedes-Benz of Medford provided exceptional service for your Sprinter Van/RV. Thanks for sharing your positive experience!
Google Review
- September 17, 2024
Response from the owner Replied: Thank you for taking the time to review Mercedes Benz of Medford Sales, Steve!
Google Review
- September 17, 2024
On the road in a Sprinter motorhome from California and the check engine light comes on. Then the dreaded "you have 10 starts left" message. It's late on a Friday and everyone is closed. The closest Mercedes service is two and a half hours away in Medford. We get up early to arrive by 8:30 AM...
Response from the owner Replied: Geoff, we're glad to hear that Dan and the team at Mercedes-Benz of Medford could assist you during your travels. Safe journeys ahead in your Sprinter motorhome!
DealerRater Review
- September 17, 2024
I have been treated very good at the dealership. They have completed all of the needs that I have given them. Their service levels have greatly improved.
Dealer Replied: Dan, we're delighted to hear that our service levels have met your expectations at Mercedes-Benz of Medford. Thanks for sharing your positive experience!
Cars.com Review
- September 17, 2024
I have been treated very good at the dealership. They have completed all of the needs that I have given them. Their service levels have greatly improved.
Dealer Replied: Dan, we're delighted to hear that our service levels have met your expectations at Mercedes-Benz of Medford. Thanks for sharing your positive experience!
DealerRater Review
- September 17, 2024
They were very helpful and Did a great job, everyone was very helpful and polite.
Dealer Replied: Thank you for the positive feedback about your recent visit with our Mercedes-Benz of Medford team! We hope you won't hesitate to reach out if we can be of service again in the future!
Cars.com Review
- September 17, 2024
They were very helpful and Did a great job, everyone was very helpful and polite.
Dealer Replied: Thank you for the positive feedback about your recent visit with our Mercedes-Benz of Medford team! We hope you won't hesitate to reach out if we can be of service again in the future!
Google Review
- September 17, 2024
Response from the owner Replied: It was our privilege to serve you, thanks so much! - The Mercedes Benz of Medford Sales Team
Google Review
- September 14, 2024
Love everything about my Mercedes E350 4Mat Sonoran Brown Metallic sedan. Salesman Jeff Cook was very patient with me and did a great job of answering all my questions. The dealership vibe is awesome. I highly recommend buying your next car from Mercedes-Benz of Medford, OR. Ask for Jeff!
Response from the owner Replied: Darla, we're delighted to hear that Jeff and the team at Mercedes-Benz of Medford provided such a great experience. Enjoy your new E350 4Mat Sonoran Brown Metallic sedan!
Cars.com Review
- September 08, 2024
Thank you Hugo, Service Manager, at Mercedes Benz Medford for great customer service. Had our GLC 300 in for current service issues and Hugo was extremely helpful and efficient. With great customer service and attention to detail we will not hesitate to return for future service appointments when...
Dealer Replied: Thank you for the kind words! We're delighted to hear that Hugo provided excellent service and attention to detail at Mercedes-Benz of Medford. We look forward to assisting with your future service appointments!
Cars.com Review
- September 08, 2024
Thank you Hugo, Service Manager, at Mercedes Benz Medford for great customer service. Had our GLC 300 in for current service issues and Hugo was extremely helpful and efficient. With great customer service and attention to detail we will not hesitate to return for future service appointments when...
Dealer Replied: Thank you for the kind words! We're delighted to hear that Hugo provided excellent service and attention to detail at Mercedes-Benz of Medford. We look forward to assisting with your future service appointments!
Google Review
- September 05, 2024
Response from the owner Replied: Jennifer, we appreciate the fantastic review of Mercedes Benz of Medford Sales!
Google Review
- September 05, 2024
We were driving our RV with Sprinter chassis down I-5 yesterday when our turbo resonator popped, hissed and went out. We drove to Mercedes Benz of Medford in limp mode and they got us in right away. The part we needed wasn’t going to be available for 3 days, which wouldn’t work for us. We are due...
Response from the owner Replied: Hi Jeanne! We're so glad Dan and Keegan could get you back on the road quickly here at Mercedes-Benz of Medford. Thanks for sharing your experience, and we hope you have a wonderful celebration in LA! Safe travels!
Google Review
- September 05, 2024
Folks were friendly and service waiting area is great. Lots of snacks, drinks and magazines to enjoy while you are waiting.
Response from the owner Replied: Hi Tory! We're glad to hear you enjoyed the amenities and friendly service at Mercedes-Benz of Medford. Thanks for sharing your experience!
Google Review
- September 05, 2024
My experience with Jeff has been solid. I have found Jeff to be very patient, professional, and knowledgeable. His passion is in the car industry, and it shows. Working with Jeff has been an absolute pleasure! I would definitely recommend him, you will not find a more genuine, easy-going...
Response from the owner Replied: Hi Stephanie! We're delighted to hear about your positive experience with Jeff at Mercedes-Benz of Medford. Thanks for the glowing recommendation!
Google Review
- September 04, 2024
Response from the owner Replied: Ron, thank you for being such a great customer of Mercedes Benz of Medford Sales!
Google Review
- August 30, 2024
I always get excellent service at Mercedes Benz of Medford. Friendly service,Dan and Shannon are just the Best. This Dealer never tries to sell me something that I do not need. Everything is according to schedule. Thank you from a happy customer.
Response from the owner Replied: Hi Christiane, we're delighted to hear that Dan and Shannon provided you with excellent service at Mercedes-Benz of Medford. We look forward to serving you again! Safe travels!
Google Review
- August 30, 2024
Dan in Service was great and honest. The girl who checked us in was friendly and thorough. We will be back.
Response from the owner Replied: Hi Mary Ann, we're delighted to hear that Dan and our team at Mercedes-Benz of Medford provided you with excellent service. We look forward to your next visit! Safe travels!
Google Review
- August 27, 2024
Had a rock destroy my sunroof while out of town for work. They offered me free tape and detailing material to get it all patched up so I could get it back into townNo hesitation and no fuss, just immediately offered to help out. Strongly recommend supporting a company with people like Shannon and...
Response from the owner Replied: Jansen, thank you for the review! We're glad to hear that Shannon and Daniel were able to assist you promptly and we hope the rest of your travels went smoothly. Take care and thanks again, from all of us here at Mercedes Benz of Medford!
Google Review
- August 22, 2024
Had an RV battery completely go out and had to tow. Got me in ASAP in the afternoon, and had the RV ready by 1:00 the next day, great communication helped and Shannon owned the situation A-Z. She's not just a ten year employee...she's an asset to Macedez
Response from the owner Replied: Ted, we're glad to hear Shannon and the team at Mercedes-Benz of Medford took great care of your RV situation. Thanks for sharing your experience!
Google Review
- August 22, 2024
The service was great. Got me in and out efficiently and worked with my schedule.
Response from the owner Replied: Hi Cindy, I'm sorry to hear about your experience. I want to help; if you’d like to talk more or need assistance, please don’t hesitate to reach out.
Google Review
- August 19, 2024
I had my SUV in for a recall visit. Medford Mercedes Benz is one of the closes dealer to my home residence in northern CA. The service department was friendly and made efforts to do the recall inspection rapidly so that I could begin a four hour trip home to CA on the same day. I appreciated the...
Response from the owner Replied: Antonia, we're glad to hear our service team at Mercedes-Benz of Medford could assist you promptly and efficiently. Thank you for choosing us! We'll see you next time. Safe travels back home!
Google Review
- August 16, 2024
We are very happy that we purchased from Medford Mercedes. Everyone there are extremely professional at what they do. Thank you Elijah , Gary , Mario , Jeff, Daniel, Hugo. You made us feel like family!
Response from the owner Replied: Hi Marshal, we're delighted to hear that our team at Mercedes-Benz of Medford made you feel like family. Thank you for the kind words and enjoy your new vehicle!
Google Review
- August 14, 2024
Good service
Response from the owner Replied: Here at Mercedes Benz of Medford Sales, we always value and appreciate our customers’ feedback. Thank you, James!
Google Review
- August 14, 2024
Response from the owner Replied: Thank you, Elias. We look forward to seeing you again at Mercedes Benz of Medford Sales!
Cars.com Review
- August 13, 2024
We called service department for scheduling our 2024 Class C motor home’s first oil change and for diagnosing a “clean fuel filter” message that was showing up periodically on our dashboard. We had been doing the fuel bleed each time it appeared while on the road, but wanted to hav it checked into...
Dealer Replied: Craig, we're glad to hear that Shannon and the team at Mercedes-Benz of Medford provided a pleasant service experience. Thanks for sharing and please don't hesitate to reach out if we can assist you again in the future!
Cars.com Review
- August 13, 2024
We called service department for scheduling our 2024 Class C motor home’s first oil change and for diagnosing a “clean fuel filter” message that was showing up periodically on our dashboard. We had been doing the fuel bleed each time it appeared while on the road, but wanted to hav it checked into...
Dealer Replied: Craig, we're glad to hear that Shannon and the team at Mercedes-Benz of Medford provided a pleasant service experience. Thanks for sharing and please don't hesitate to reach out if we can assist you again in the future!
Google Review
- August 07, 2024
Response from the owner Replied: Cathy, thank you for taking the time to review Mercedes Benz of Medford Sales! It really means a lot to hear that you’re happy.
Google Review
- August 07, 2024
My experience at Mercedes Benz of Medford was excellent! Shannon who works at customer service, is awesome…very professional and kind…so helpful. My 2022 Prism Coachman runs great from the services received from this place. I totally recommend Mercedes Benz of Medford for vehicle services!!! ...
Response from the owner Replied: Thank you for the glowing review! We're delighted to hear that Shannon and our team at Mercedes-Benz of Medford provided excellent service. We appreciate your recommendation and look forward to serving you again in the future!
Google Review
- August 07, 2024
Dan and the service crew were fantastic! We limped in with a blown turbo seal while on a road trip in our Sprinter, and they squeezed us in. We were back on the road that afternoon. Amazing service!
Response from the owner Replied: John, we're delighted to hear that Dan and the team at Mercedes-Benz of Medford got you back on the road so quickly. Thanks for sharing your experience! Safe travels ahead!
Google Review
- August 06, 2024
Excellent
Response from the owner Replied: Hi Sherry, thank you for sharing your excellent service experience with us at Mercedes Benz of Medford!
Google Review
- August 06, 2024
Response from the owner Replied: Hi Tylor, we're great to hear about your positive experiences with excellent service and fast delivery at Mercedes Benz of Medford. We look forward to serving you again! Safe travels!
Google Review
- August 06, 2024
Very friendly with excellent service they always do the best to get you in and out as fast as they can and yet do a great job
Response from the owner Replied: Hi Yvonne, we're delighted to hear you enjoyed the excellent service at Mercedes-Benz of Medford. We look forward to serving you again! Have a great ride!
Google Review
- July 26, 2024
Shannon Meade is an impeccable service consultant, demonstrating a noteworthy degree of technical knowledge, communication skills, and customer support. I am loyal to the Mercedes brand, but I am loyal to this dealership because of the great service I have consistently received over the years from...
Response from the owner Replied: Hi Anitah, we're delighted to hear that Shannon and our service department at Mercedes-Benz of Medford exceeded your expectations. We appreciate your recommendation and see you again! Safe travels!
Google Review
- July 26, 2024
Quick call back, any information needed was delivered swiftly and super clear as well as straightforward..Jeffery was on top of it, even on off days he remotely did his part of the job and I’m so thankful I got to have someone like him. He’s fantastic and made my purchase tremendously easy. I’ll be...
Response from the owner Replied: We're delighted to hear that Jeffery and Mario provided such excellent service, even from afar! Thank you for choosing Mercedes-Benz of Medford; we look forward to assisting with your future purchases. Safe travels back to Southern California!
Google Review
- July 26, 2024
Always a pleasure doing business with Mercedes Benz of Medford. The service department is excellent, highly courteous and efficient. I stopped by last week, Shannon confirmed what needed to be done, took my key, and had a spot on the upholstery removed and my car washed and vacuumed, all while I...
Response from the owner Replied: Hi Linda, we're delighted to hear about your positive experience with our service department at Mercedes-Benz of Medford. We look forward to serving you again! Safe travels!
Google Review
- July 23, 2024
What great customer service from one of the greatest automobile manufacturers ever. Zhane and Hugo took time today fromsales and service duty to process the 500,000 km (310,000mi) recognition award for my 1982 300TD. THANK YOU! Really appreciate these guys, and this company, for remaining faithful...
Response from the owner Replied: We're delighted to hear about your positive experience with Zhane and Hugo at Mercedes-Benz of Medford! It's wonderful that our team could help you celebrate such an impressive milestone with your 1982 300TD. Thank you for being a loyal customer, and we're honored to be part of your journey!
CarGurus Review
- July 17, 2024
Responded but car sold before I could buy it.
Google Review
- July 16, 2024
Loved working with Randall. He did a great job of making the whole purchasing process as smooth as possible. Seems like a great team there and the purchase (including my trade-in) was fair. I’m super pleased and recommend them to anyone. Loving the car so far!!
Response from the owner Replied: Bryan, we're delighted to hear that Randall and the team at Mercedes-Benz of Medford made your purchase smooth and enjoyable. Thanks for recommending us, and enjoy your new car!