Google Review
- May 21, 2020
Amateur sales department.....total lack of communication and customer service skills.....starting with the sales manager, Tom Fallon.
Google Review
- May 19, 2020
Great experience as always
Response from the owner Replied: Hi Oscar Mendez, thanks so much for rating us so high! Be safe on the road!
Google Review
- May 18, 2020
Response from the owner Replied: Sajeev Varki, we really appreciate this positive review! Thanks so much!
Google Review
- May 17, 2020
Buyers, BEWARE!!!!....Mercedes Benz TampaToday, Sunday, May 17, 2020, I arrived at there dealership approximately 15:47. Whilst waiting at the front desk. Nick Masky (one of there sales/leasing consultant) approached me and my wife....It is the typical greetings/questions "are you being help"?.....I...
Response from the owner Replied: Thank you for your feedback. We regret to hear you feel this way about your experience and we are sorry that we did not meet your expectations. Alex Glickman, General Manager, 813-580-5251
Google Review
- May 15, 2020
Extremely disappointed.
Response from the owner Replied: Fady, Thank you for leaving a positive review of Mercedes-Benz of Tampa. Customer service is paramount, so I am happy to hear that our team provided excellent customer service. We appreciate your business and if you need anything in the future, please make sure to let us know. Alex Glickman, General Manager
Google Review
- May 13, 2020
Stay away from the Service Department. Recently I took my vehicle in because it would not start (had to be jump started). I figured it was the battery. After testing the battery, I was told by the Service Advisor that the battery checked good and that the alternator test failed. The technician...
Response from the owner Replied: Pat, thank you for notifying me of your recent service and maintenance experience. I understand your frustration, and I assure you that my team of certified technicians work hard to ensure that every customer receives efficient service. I would like to speak with you further regarding the issue. I will be contacting you, however you may also reach out to me at your convenience. Alex Glickman, General Manager, 813-580-5251
Yelp Review
- May 13, 2020
This is the best Mercedes dealership in the Bay Area. Jaleel Khan is the man everyone should talk too, he goes above and beyond to meet a customers wants. He has always helped me with my car issues and has always had a solution. I highly recommend having him as a service advisor!
Google Review
- May 07, 2020
Response from the owner Replied: Glen Edwards, thanks so much for rating us so high! Be safe on the road!
Google Review
- May 01, 2020
Mr. Rick Acosta is awesome, professional, and knowledgeable. Thanks Rick
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- April 18, 2020
Yelp Review
- April 12, 2020
Horrible customer service and blatant attempt to add $299 to my purchase price and hide it within total amount with taxes. I went in on a Sunday with my own financing to hopefully leave with my c300. After working out a deal with the sales man he passed me off to the finance manager, the finance...
General M. Replied: Jose, Thank you for sharing your review with us. We regret that you had an overall negative experience and apologize for any lack of customer service and for any issues with financing. I would be happy to answer any questions you may have about your recent car purchasing experience and will be contacting you, however you may also reach out to me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- April 08, 2020
Google Review
- April 08, 2020
Thank you Katherine Rogers and Mercedes Benz of Tampa Bay. My husband and I are visiting Tampa for a funeral and had our low tire indicator light appear. We called MBTampaBay and asked if we could come in to get tires checked, a pleasant voice on the phone said yes. We arrived 5 minutes before they...
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Yelp Review
- April 06, 2020
I leased a 2020 roadster. My 1st mercedes . I will never buy again.salesman told me care with navigation. After signed the deal. The salesman and finance guy was showing me car features. No navigation said come in morning i will give you chip. A month later still getiing run around from salesman and...
General M. Replied: Mike, We appreciate your review, however we regret that you had a negative experience with your lease, and we apologize for the inconvenience with our car wash. I would like to speak with you further about this issue. Please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Yelp Review
- April 04, 2020
Parts are not Parts!They're far more than parts when you're talking Mercedes-Benz of Tampa!I have patronized Mercedes of Tampa for over 25 years, back in the days when they were Precision Motorcars to present day MB of Tampa. I own a number of Mercedes vehicles, all of which I maintain myself. As a...
General M. Replied: Thank you so much for your positive comments about Mercedes-Benz of Tampa.
Google Review
- March 29, 2020
Best and easiest car buying experience ever!I started researching for the car I wanted on Saturday. After looking at a few dealerships I found the car that I wanted and was contacted by Mecca Murrah. She was so responsive and got back to me each time with all the information I needed. She even made...
Google Review
- March 29, 2020
Poor customer service from sales department. We were in the process of wiring $91k for a vehicle we wanted to purchase, only to be told that someone else had just wired the money to them first so it was already sold. This is after sending our driver license, social security card and other pertinent...
Google Review
- March 29, 2020
Benz knows whats UP!
Yelp Review
- March 22, 2020
Best and easiest car buying experience ever!I started researching for the car I wanted on Saturday. After looking at a few dealerships I found the car that I wanted and was contacted by Mecca Murrah. She was so responsive and got back to me each time with all the information I needed. She even made...
General M. Replied: Stephen, We are very happy to have provided you with such a positive experience!
Google Review
- March 17, 2020
This place made me loose my taste for MB!
Response from the owner Replied: Thank you for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us. If you would like to discuss this matter further, please contact me at your earliest convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- March 14, 2020
Great, professional people. They made buying a car as painless as possible.
Response from the owner Replied: Bill Turner, thank you again for taking the time to let us know how we did!
Google Review
- March 14, 2020
The mechanics do a wonderful job. I just wish my wallet didn't hurt every time I took my smartcar there
Response from the owner Replied: Maximillian Molina, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- March 11, 2020
Cannot say enough great things about Mercedes Benz of Tampa. I would never consider purchasing a car elsewhere. The experience I had with Jonathan, Derrick, and Ali was exceptional. Everyone went above and beyond to make sure every question I had was answered and genuinely cared about my best...
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- March 10, 2020
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- March 09, 2020
Alex i called you 3 times NO ANSWER !!! Are you guys a company or just a JOKE.Impossible to reach a manager for 3 month . Mr Manager are you really working or just chilling around the dealership i left 20 voicemails not even single call back form you . Bought 80000$ car from them and customer...
Response from the owner Replied: Yura, We appreciate you taking the time to leave your feedback. I apologize for the difficulty youve experienced in getting a hold of our team. I would be happy to answer any questions you may have, and will be reaching out, however you may also contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- March 07, 2020
Response from the owner Replied: Thank you for your feedback. Please let me know if you have questions or concerns that need to be addressed as I noticed your one-star rating. Thank you and I look forward to hearing from you. Alex Glickman, General Manager, 813-580-5251
Google Review
- March 07, 2020
I have always had Mercedes and bought my car from the dealership. Love the car, runs great, never a problem. My Service advisor is amazing; Darrell Williams. Strongly recommend him. My issue is that if I am not spending money when I come in, example: getting a car wash(as I was told it is a perk of...
Response from the owner Replied: Zachary, We appreciate you taking the time to leave your feedback. I understand the frustration youve experienced with our car wash and apologize for the inconvenience. I would like to speak with you and answer any questions you may have about this issue. I will be contacting you, however you may also reach out to me. Alex Glickman, General Manager, 813-580-5251
Yelp Review
- March 05, 2020
Deceitful. Sneaky. Cons. Untruthful. Those are just a few of the words I can use to describe this dealership without using profanity. I use to deal with one of the higher ups within this company and he suggested I go into this location and they will "hook me up" with a great deal. After making an...
General M. Replied: Dillon, We appreciate you taking the time to share your review. We reach each and every review and take them seriously. I understand the frustration that you've experienced on our behalf and I do apologize for any miscommunication or lack of customer service you experienced on our behalf. I also apologize that our team did not get back to you to answer the questions that you had. I would like to answer those for you and invite you to please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- March 04, 2020
Ughhh long story but it worked out. Expected better exceptional service and results definitely for the price, I've had better service at Lexus sorry Benz wasn't impressed.
Response from the owner Replied: Rainnevaeh, thank you for the review. I'm sorry to hear that you had a negative experience with us, but am glad you brought this to our attention. My team strives to provide excellent service to each and every one of our customers and provide a world class customer experience. At your convenience, I would like to discuss your visit with you so that we can make sure to turn this around for you. Alex Glickman, General Manager, 813-580-5251
Google Review
- March 04, 2020
Update. I am still giving a 5 star inspite of the key situation with only this one issue and I would be writing about all the great experiences at Mercedes-benz of Tampa vs this one thing, but it bothered me. My last visit some one broke the spring in my key and Mercedes claim it was like this...
Response from the owner Replied: Mary, Thank you for taking the time to leave your review. I regret that you had a negative experience with our team. I would be happy to speak with you further about this issue with your key, if you would contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- March 03, 2020
Response from the owner Replied: Thank you for your feedback. Please let me know if you have questions or concerns that need to be addressed as I noticed your one-star rating. Thank you and I look forward to hearing from you. Alex Glickman, General Manager, 813-580-5251
Yelp Review
- March 03, 2020
I recently bought a CPO C300 at Mercedes Benz of Tampa. This isn't my first time buying a car from Mercedes of Tampa and will continue to give them my business every time. I have gone to other dealerships in the area, including Mercedes dealerships, and none comes close to Mercedes of Tampa in terms...
General M. Replied: Vanessa, We are glad we could help!
Google Review
- March 03, 2020
(Translated by Google) Fantastic(Original)Fantstico
Response from the owner Replied: yesi Smith, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- March 02, 2020
Nice place very nice staff no pressure, Update 2/24/2020 had my first Mercedes purchase i went to Mercedes of Tampa worked with Stacey Keisler everything went smooth. Walked in drove my car home that night. Everyone at the dealership was so nice and more than helpful, Brett in finance thank you,...
Response from the owner Replied: Roy, Thank you for the 5-star review of Mercedes-Benz of Tampa. Our goal is to provide excellent customer service and I am pleased that our team is nice. Thank you for your business and we look forward to serving you again. Alex Glickman, General Manager
Google Review
- February 29, 2020
Extremely helpful and knowledgeable mobile service technicians. Went out of his way to make sure my issues were completely resolved prior to my departure.Fast, reliable and friendly
Response from the owner Replied: Hello April Gallo, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- February 27, 2020
Outstanding service from Rick Acosta! Thank you for making our experience as easy as possible, with exceptional communication and responsiveness. We appreciated your help and advice with our Mercedes CLK!
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Yelp Review
- February 25, 2020
"Wash is down". Get ready to hear this A LOT. Don't let them sell you on sometime that never works.
General M. Replied: Masud, Thank you for sharing your review with us. I apologize for the lack of service you've experienced on our behalf due to our car wash being down. I would like to speak with you further about this issue. Please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- February 23, 2020
Ughhh long story but it worked out. Expected better exceptional service and results definitely for the price, I've had better service at Lexus sorry Benz wasn't impressed.
Response from the owner Replied: Rainnevaeh, thank you for the review. I'm sorry to hear that you had a negative experience with us, but am glad you brought this to our attention. My team strives to provide excellent service to each and every one of our customers and provide a world class customer experience. At your convenience, I would like to discuss your visit with you so that we can make sure to turn this around for you. Alex Glickman, General Manager, 813-580-5251
Google Review
- February 17, 2020
Response from the owner Replied: Rene Rodriguez, thanks so much for rating us so high! Be safe on the road!
Google Review
- February 17, 2020
When I first arrived at the dealership, everything was great. Alex Laura down to the financing department Yousef. We all agreed on a monthly payment, but since banks bank closed, Yousef assured me that the deal would get done. So much so, they let me take the vehicle that night. Now let's fast...
Response from the owner Replied: Jeremy, Thank you for taking the time to leave your feedback. We regret to hear that you felt disrespected and apologize for any lack of customer service you experienced. I would be happy to speak with you further about this instance and will be contacting you, however you may also reach out to me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- February 16, 2020
I hate buying autos! Fortunately, our salesmen Sean and Andrew made the experience enjoyable. There was an issue with the car but it was resolved without hesitation on the dealerships part. We also had the pleasure of being assisted by two young ladies in the concierge department. They were...
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- February 15, 2020
My husband and I bought a new GLE 400 4Matic just few days ago and our salesman Ali did an amazing job of helping us and We appreciate Noah's help to make the transaction so smooth and quick We love our 2019 GLE 400 and We highly recommend Ali and Noah !!! It was a great experience.Bryant and Nanita
Response from the owner Replied: Hello Nanette, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- February 14, 2020
Four and a half hours for a regular service call.Crazy and car wash broken.
Response from the owner Replied: Candice, Thank you for your review. We understand that your time valuable, therefore we apologize for the lengthy delay you experienced during your recent service visit. I would like to speak with you further about this visit and will be calling you, however please feel free to contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- February 13, 2020
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- February 13, 2020
Response from the owner Replied: Altair Dahmer, thank you again for taking the time to let us know how we did!
Google Review
- February 13, 2020
By far the absolute worst customer service i have ever received from a Mercedes dealership before. They never answer the phone, are slow to respond, rude and just truly don't care about about their customers. Making the extra drive out to the St. Pete/Pinellas Park location is well worth it as they...
Response from the owner Replied: Thank you for taking the time to leave your feedback. I apologize for any lack of customer service that you experienced on our behalf. I would like to speak with you further about this issue. Please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- February 11, 2020
Rick in service is top notch. Very glad to have him to deal with when I have to get my sprinter serviced.
Response from the owner Replied: Joe Smoh, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- February 11, 2020
If you can get through to the Service Dept...that's a big IF then once you get there you are treated well. The service desk can really use help. On busy days your call won't be answered. Make sure to get some direct numbers to a few service advisors because the service desk is worthless. I gave up...
Response from the owner Replied: Joshua, We appreciate your feedback. I apologize for the difficulty youve had in getting in contact with our service department and for the frustration youve experienced. I would like to speak with you about these issues. I will be reaching out to you, however you can also contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- February 11, 2020
Impossible to reach a manager for 3 month . Mr Manager are you realy working or just chilling around the dealership i left 20 voicemails not even single call back form you . Bought 80000$ car from them and customer service is below ZERO .They are simply do not care about their clients so soon...
Response from the owner Replied: Yura, We appreciate you taking the time to leave your feedback. I apologize for the difficulty youve experienced in getting a hold of our team. I would be happy to answer any questions you may have, and will be reaching out, however you may also contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- February 11, 2020
discriminan a los hispanos nos dejaron por dos horas esperando por una splinter full full con todo y trataron de venderse la a otra persona pero cuando vieron que la otra persona no la compro luego nos llamaron si estbamos interesados y me retir para ir a otro diler que me brindara mejor atencin
Google Review
- February 09, 2020
Salesperson listened, answered our questions, moved quickly and followed our lead.
Response from the owner Replied: Jose Santiago, thanks so much for rating us so high! Be safe on the road!
Google Review
- February 09, 2020
Response from the owner Replied: We appreciate your feedback.
Google Review
- February 09, 2020
Response from the owner Replied: coeplan stark, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- February 08, 2020
Had 2010 ML350 front airbag recall done a week ago. Drove home was OK, but next day, the car did not start, no power to the trunk fuse box, this results in nearly half of the car's modules stop functioning, including fuel pump, tire pressure, tele aid, interior lights, power windows, power seats,...
Google Review
- February 08, 2020
Response from the owner Replied: Hello Yosbel Hernandez, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- February 08, 2020
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- February 08, 2020
The sales guys and the service department are great and easy to deal with here.
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- February 08, 2020
If you can get through to the Service Dept...that's a big IF then once you get there you are treated well. The service desk can really use help. On busy days your call won't be answered. Make sure to get some direct numbers to a few service advisors because the service desk is worthless.
Google Review
- February 06, 2020
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- February 05, 2020
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- February 04, 2020
with MB hold onto your wallet.the 20% wild card discount coupon on the MBTAMPA website is just plain and simple fraud.. not for service, brakes, battery, alignment.. NOTHING..I was told that it does not apply to maintenance items...oil change, a battery, brakes, alignment is all considered...
Response from the owner Replied: Keith, We appreciate your feedback. I am pleased to hear that our team provides excellent service. I do regret to hear that you are disappointed in your warranty. I would be happy to speak with you further about this issue and answer any questions you have, if you would please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- February 03, 2020
Response from the owner Replied: Hi Dimitri Henry, thanks so much for rating us so high! Be safe on the road!
Google Review
- February 03, 2020
My car had the annual supplementary service. I was attended by Jesus Valiente who gave me excellent and very professional attention. I thank you for all your service and I would recommend this place for the quality of services and a lot of professionalism.
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Tampa! I am happy to hear that our team provided excellent customer service. We look forward to seeing you in for service. Alex Glickman, General Manager
Google Review
- February 03, 2020
Its like having a super hero at Mercedes Benz of Tampa, they are the best!! Top notch customer service! Ive learned that not all Mercedes Benz dealers are the same! Looking for the best, then you have got to visit this location! If having service completed be sure to ask for Jaden, no one else...
Response from the owner Replied: Darrin McGillis, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Yelp Review
- February 03, 2020
My car had the annual supplementary service. I was attended by Jesus Valiente who gave me excellent and very professional attention. I thank you for all your service and I would recommend this place for the quality of services and a lot of professionalism.
General M. Replied: Will, Thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Tampa.
Google Review
- February 03, 2020
Shawna was very helpful answering all my questions and David Z serv. cons.very profesional
Response from the owner Replied: Hello Julio Robaina, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- February 02, 2020
The service is awesome and I love my Mercedes my gorgeous husband purchase for me
Response from the owner Replied: beverly ortiz, thank you again for taking the time to let us know how we did!
Google Review
- February 02, 2020
Response from the owner Replied: Michael Bosman, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 31, 2020
Poor returning customer service. The Protection plan for your interior is a scam, they did not register my plan. I tried contacting them, never received a reply. Will not be purchasing another Mercedes.
Response from the owner Replied: Ana, We appreciate your feedback. I apologize for any miscommunication that has occurred with your protection plan. I would be happy to answer any questions you may have and will be reaching out to you, however you may also contact me. Alex Glickman, General Manager, 813-580-5251
Google Review
- January 31, 2020
Clean, timely and very professional. There is even a huge window so you can see them working on your car!
Response from the owner Replied: Donna Jacobs, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- January 31, 2020
I had a terrible experience with Anthony Bueno. I would highly recommend avoiding him when buying your next car here. He is only worried about making a sale. Was not a man of his word. Thankfully I was able to get a hold of management and they took care of me.
Response from the owner Replied: Nate, Thank you for taking the time to share your feedback with us. I am pleased to hear that our team was able to take care of you, but do apologize for the initial negative experience you had with your sales experience. If you would like to discuss this further, please reach out at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- January 30, 2020
Great experience smooth transaction Tks to Aly for all the help !!
Response from the owner Replied: Daniel Medina, we are delighted to see this rating! Have a great day!
Google Review
- January 29, 2020
I am a long term MB owner but today was my first visit to MB of Tampa. My first contact was via a pop-up chat on the web site and the response was instantaneous and helpful. When I arrived at the dealership to pick up the part the place is enormous and visually stunning to the degree that it would...
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- January 28, 2020
Great place!!!!
Response from the owner Replied: Bruno Santelli, we are delighted to see this rating! Have a great day!
Google Review
- January 26, 2020
Michael Nankovitch is a true professional. Every time that I've had my car serviced, with his assistance, has been timely and he always ensures to talk me through the process, so that I know what to expect.
Response from the owner Replied: Clarissa Blanco, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 25, 2020
They beat lease prices given to me from Wesley Chapel Mercedes by about $100 per month.
Response from the owner Replied: Marc Bay, thank you again for taking the time to let us know how we did!
Google Review
- January 24, 2020
Nobody answers the phone when trying to schedule service. How is this even possible?
Response from the owner Replied: Jared, Thank you for sharing your review with us. I understand the frustration youve experienced and apologize for the difficulty in getting a hold of us. I would like to speak with you about this experience and will be contacting you about this issue, however you may also contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- January 24, 2020
Adil and Vito are the best. We have been shopping at this dealership for over seven years and we couldn't find a better mercedes dealer. Great service, kind sales team that aren't too pushy and good variety of vehicles. Top notch service!
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- January 23, 2020
Over promise under preform. I'm glad I live in Miami. The service and staff were terrible. They promised to change the tire in an hour...three hours.
Response from the owner Replied: James, We appreciate you taking the time to leave your review. We understand your time is valuable, therefore I apologize for the lengthy delay you experienced and for any miscommunication on our behalf. I would like to speak with you further about your recent service visit and will contact you, however you may also reach out to me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- January 22, 2020
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- January 21, 2020
with MB hold onto your wallet.the GM Alex of MB Tampa could care less about your business.. just recently when I went to speak with him at his office the response I got from him was "we wouldn't service 250 cars a day if we weren't doing something right"'it was a Saturday morning and he would rather...
Response from the owner Replied: Keith, We appreciate your feedback. I am pleased to hear that our team provides excellent service. I do regret to hear that you are disappointed in your warranty. I would be happy to speak with you further about this issue and answer any questions you have, if you would please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- January 21, 2020
Response from the owner Replied: Rickie, Thank you for review. Please call me at your convenience so that I can learn more about your experience and what led to your 1 star review. I appreciate your feedback and look forward to speaking with you. Alex Glickman, General Manager, 813-580-5251
Google Review
- January 20, 2020
Very slow to non existant sales of the Sprinter vans. I waited 45 minutes and no help. Asked for a manager and the front desk had the deer in the headlight look. Maybe set an appointment? Or maybe not.
Response from the owner Replied: Edward, We appreciate your feedback. I apologize for any lack of customer service you experienced on our behalf. If you are still in the market, we would be happy to assist you. I will be contacting you, however, you can also contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- January 20, 2020
I took my vehicle in for service and had an amazing first experience. Julie Boland in the service department is amazing! Professional, personable, the one you hope for when you need great service. With my Fidelity pre-paid maintenance package Julie helped me save over $100 during this visit. She...
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- January 18, 2020
with MB hold onto your wallet.My problem is with the MB certified pre-owned warranty...the Mercedes certified pre-owned warranty has not covered many items I have had to get fixed.. I am not talking about tires, brakes, fluids or maintenance items.. Just recently i was charged $750 for an...
Google Review
- January 17, 2020
Worst place to buy a car. I scheduled an appointment with a dealer for the GLC, and the following happened. 1. He gave me the most basic model that has been shown in the store at the beginning of time and expect me to buy it. It has absolutely no options at all, no moonroof, no LED headlights. I...
Response from the owner Replied: We appreciate you taking the time to leave your feedback. We regret to hear that you had a negative sales experience. I would be happy to answer any questions you have about the sales process and will contact you, however you may contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- January 16, 2020
Great experience
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- January 16, 2020
I have a flat tire and no one can seem to answer the phone
Response from the owner Replied: Ryan, We appreciate your feedback. I apologize for the lack of communication you experienced on our behalf and the frustration you felt. I will be contact you to speak with you further about this experience, however you may also contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- January 14, 2020
This dealership has gone down hill with their customer service. After 3 Mercedes purchases I will not go back. I recommend 2 friends to this dealership and they also had a bad experience.... embarrassing! Transferred to Lakeland Mercedes!
Response from the owner Replied: Tracey, We appreciate your feedback and have appreciated your loyalty. I apologize for any lack of customer service that you experienced on our behalf during your recent visits to our dealership. I will be reaching out to speak with you further about these issues, however you may also contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- January 14, 2020
Response from the owner Replied: Ray Iriarte, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- January 14, 2020
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- January 14, 2020
I got my car washed and they did a fine job.
Response from the owner Replied: Hello Rick Carter, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- January 14, 2020
with MB hold onto your wallet...THE MB SLOGAN SHOULD BE "FEEL THE BURN" My problem is with the MB certified pre-owned warranty...the Mercedes certified pre-owned warranty has not covered many items I have had to get fixed.. I am not talking about tires, brakes, fluids or maintenance items.. Just...
Google Review
- January 13, 2020
with MB hold onto your wallet...THE MB SLOGAN SHOULD BE "FEEL THE BURN" My problem is with the MB certified pre-owned warranty...the Mercedes certified pre-owned warranty has not covered many items I have had to get fixed.. I am not talking about tires, brakes, fluids or maintenance items.. Just...
Google Review
- January 13, 2020
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- January 13, 2020
Friendly staff, great prices
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 12, 2020
with MB hold onto your wallet...THE MB SLOGAN SHOULD BE "FEEL THE BURN" My problem is with the MB certified pre-owned warranty...the Mercedes certified pre-owned warranty has not covered many items I have had to get fixed.. I am not talking about tires, brakes, fluids or maintenance items.. Just...
Google Review
- January 12, 2020
Purchased a car over a month ago from MBT I received a letter 2 days ago for late fees and a current payment for the car I traded-in..They haven't paid car off it's been over a month now credit in jeopardy! Bad business!
Google Review
- January 11, 2020
I really enjoyed working with Nick Masky (salesperson), Jay Friedman (finance manager), Alex Glickman (GM), Z (concierge service), and Barbara (parts department who sold me my all-weather mats). Next time I need to lease or buy a Mercedes Benz, I'll be going to this dealership and asking for Nick,...
Response from the owner Replied: J. Charley Londoo, we are delighted to see this rating! Have a great day!
Cars.com Review
- January 11, 2020
I really enjoyed working with Nick Masky (salesperson), Jay Friedman (finance manager), Alex Glickman (GM), Z (concierge service), and Barbara (parts department who sold me my all-weather mats). Next time I need to lease or buy a Mercedes Benz, I'll be going to this dealership and asking for Nick,...
Dealer response from DealerRater Replied: We are very happy we could provide you with a positive experience!
Yelp Review
- January 11, 2020
I really enjoyed working with Nick Masky (salesperson), Jay Friedman (finance manager), Alex Glickman (GM), Z (concierge service), and Barbara (parts department who sold me my all-weather mats). Next time I need to lease or buy a Mercedes Benz, I'll be going to this dealership and asking for Nick,...
General M. Replied: We are very happy we could provide you with a positive experience!
Google Review
- January 09, 2020
EXCLLENT
Response from the owner Replied: MILDRED BROWN, thanks so much for rating us so high! Be safe on the road!
Google Review
- January 09, 2020
Sales staff was awesome
Response from the owner Replied: William Mcnett, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- January 09, 2020
Great place to do business. See Sean Dutton, Internet Sales Manager, for a truly pleasant buying experience. Great prices, fair trade-in allowance, financing to fit your needs. Sean, Kevin Cao, Jay and Sierra were truly a pleasure to do business with. One trip to the dealership to pick up my...
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- January 08, 2020
The customer service at Mercedes of Tampa is phenomenal. Simo was my salesperson and he was very helpful and informative. Made sure I was taken care of with whatever I needed even on his day off. Would definitely recommend him to family and friends.
Response from the owner Replied: Connie Lizaraso, we are delighted to see this rating! Have a great day!
Google Review
- January 06, 2020
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- January 06, 2020
Response from the owner Replied: Thank you keith barber! We hope to be of service to you again!
Google Review
- January 06, 2020
Hector in the parts department was a great help and very kind. We will use them for all our Mercedes Benz needs.
Google Review
- January 05, 2020
Response from the owner Replied: We appreciate your feedback.
Google Review
- January 03, 2020
Very unprofessional, they allow their sales people to lie to customer then tell the customer the issue is not there problem. People shouldnt do business with the place, they think people are beneath them. Finance department is the same
Response from the owner Replied: Travis, Thank you for your review. I understand your frustration and regret that we did not handle this matter more effectively. We stand by our commitment to go above and beyond to ensure the complete satisfaction of our customers. I will be contacting you to discuss this experience in further detail, however, you may also contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- January 03, 2020
I have been calling to talk to a service advisor for a parts install for over a week and the receptionist just keeps transferring me to them and the phone just rings and rings. Finally scheduled an appointment online and put the request to contact me before the appointment so I could get pricing,...
Response from the owner Replied: Joseph, We appreciate your feedback. I apologize for the lack of customer service you experienced and for the fact that we have not been able to answer any questions you may have. I would be happy to answer them, if you would please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- January 02, 2020
Part service is excellent
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- January 02, 2020
Awesome cars
Response from the owner Replied: Tyler Sypolt, we really appreciate this positive review! Thanks so much!
Google Review
- January 01, 2020
Jonathan.....
Response from the owner Replied: We appreciate you taking the time to leave your review. I regret to hear that you had a negative experience with our team. I would like to speak with you further and will reach out to you, however you may also contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Yelp Review
- January 01, 2020
Christian Garvey was horrible. Wasted our time. He had told us he would get back to us and never did. Had to try and contact him to even get anything done. Very unprofessional and a horrible financial advisor, worst person to work with. Do not waste your time to go to this dealership.
General M. Replied: Natasha, Thank you for sharing your review. We strive to provide exceptional customer service, therefore I apologize for any lack of communication and unprofessionalism you experienced on our behalf. I would like to speak with you about your visit and hopefully restore your faith in us. I will be contacting you, however you may also contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- December 31, 2019
Response from the owner Replied: Glenn, Thank you for review. Please call me at your convenience so that I can learn more about your experience and what led to your 1 star review. I appreciate your feedback and look forward to speaking with you. Alex Glickman, General Manager, 813-580-5251
Google Review
- December 30, 2019
Excellent service
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- December 30, 2019
Worse Mercedes dealership ever seen
Response from the owner Replied: Sabina, We appreciate you taking the time to leave your feedback. We regret that you feel this way about our dealership. I would like to speak with you further about your experience and will contact you, however, you can also contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- December 30, 2019
The sales staff was amazing!!!!
Response from the owner Replied: Hi will mcnett, thanks so much for rating us so high! Be safe on the road!
Google Review
- December 30, 2019
Service advisor name is joe.Is not helpful customer. 100% chance froud
Response from the owner Replied: Mahesh, We appreciate you taking the time to leave your review. We strive to provide exceptional customer service, therefore I regret to hear that this was not the case during your recent service visit. I will be reaching out to discuss this issue with you further, however you may contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- December 30, 2019
Very fast and great service cant wait to go back.
Response from the owner Replied: Thank you Walter Jimenez! We hope to be of service to you again!
Google Review
- December 30, 2019
Quick service. Comfortable waiting area.
Response from the owner Replied: Thank you! We hope to be of service to you again!
Yelp Review
- December 27, 2019
I purchased my car at a different Mercedes dealer in a different city, but I've used Mercedes of Tampa twice for other service type work on my car. The advisors are very friendly and accommodating, which can't be said for some of it's competing higher end dealers in the area. The Kahwa coffee...
General M. Replied: Ameesh, Thank you again for taking the time to let us know how we did. We hope you have a great day!
Yelp Review
- December 27, 2019
I purchased my car at a different Mercedes dealer in a different city, but I've used Mercedes of Tampa twice for other service type work on my car. The advisors are very friendly and accommodating, which can't be said for some of it's competing higher end dealers in the area. The Kahwa coffee...
General M. Replied: Ameesh, Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- December 20, 2019
Response from the owner Replied: Hi Thomas Heflin, thanks so much for rating us so high! Be safe on the road!
Google Review
- December 20, 2019
For starters, I always try to give the benefit of the doubt! But Ive gone here for oil changes regularly. I sometimes forget to secure all of my valuables when turning my car over to them and TWICE I have had money taken from my car. Between the goobers that collect the car at the beginning and the...
Response from the owner Replied: Thank you for taking the time to leave a review. I'm very sorry to hear you feel this way after your visit to our service department. We strive to operate by high standards of professionalism and provide a world class experience to every customer, and we apologize for the inconvenience and frustration you may have endured during your service visit. I assure you that you are a valued customer and I'd like to do what we can to restore your trust in our dealership. Please contact me at 813-580-5251. Alex Glickman, General Manager
Google Review
- December 20, 2019
Response from the owner Replied: Thank you for taking the time to share you feedback. Let us know if we can be of further assistance.
Google Review
- December 19, 2019
I always buy my car's there and the service is great
Response from the owner Replied: Thank you 310pete! We hope to be of service to you again!
Google Review
- December 18, 2019
Just had an incredible experience With Jaden getting service done on my new 2019 glc300 Mercedes Benz. Ive tried other Benz locations for service And none come even close to the costumer experience you get at Mercedes Benz of Tampa theres a reason they are the top seller of mb in the central Florida...
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- December 18, 2019
MB of Tampa has a huge asset in Jaden. She was polite, professional and always available to answer questions. Jaden is exceptional communicator, awesome customer service. I always enjoy getting my car maintenance completed at this location. I appreciate a company that prides itself in hiring only...
Response from the owner Replied: Property Rentals, we are delighted to see this rating! Have a great day!
Google Review
- December 18, 2019
Just had an incredible experience With Jaden getting service done on my new 2019 glc300 Mercedes Benz. Ive tried other Benz locations for service And none come even close to the costumer experience you get at Mercedes Benz of Tampa theres a reason they are the top seller of mb in the central Florida...
Google Review
- December 17, 2019
I remember when i called my friend Bob Net at this dealership he is the service manager 2017 Mercedes C300 had some issues, Yes it took some time like 3 weeks but at the end he got it fixed, the invoice was acceptable. I like the place inside this dealership they had coffee shop ran by some special...
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- December 16, 2019
Answer the phone or call back ..Horrible costumer service ..
Response from the owner Replied: Thank you for your review. Our phone lines were down yesterday, so I apologize for the inconvenience you experienced on our behalf. I will be reaching out to you to answer whatever questions you may have, but you can also contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- December 16, 2019
Answering your phone would be great!!!I am not sure if I bought a 1999 honda civic from one of those used card deaelers on Hillsborough, or I bought 2017 GLS AMG!!!!!PICK UPTHE PHONE!
Response from the owner Replied: Thank you for taking the time to leave your review. I apologize for delivering less than outstanding service and for the lack of communication on our behalf. Our phone lines were down yesterday, so I apologize for the inconvenience. I will be reaching out to you to answer whatever questions you may have, however you can contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- December 16, 2019
Kevin from mercedes benz of tampa is the worst and most unprofessional person I have ever met, After putting my family thru the most stressful month of our lives we had a deal fall thru and they were scheduled for a car pickup sunday at 2, we notified them ahead of time that we were going out of...
Response from the owner Replied: Moe, I regret the experience you had at the dealership and we are sorry that we did not meet your expectations. Alex Glickman, General Manager, 813-580-5251
Yelp Review
- December 16, 2019
Kevin from mercedes benz of tampa is the worst and most unprofessional person I have ever met, After putting my family thru the most stressful month of our lives we had a deal fall thru and they were scheduled for a car pickup sunday at 2, we notified them ahead of time that we were going out of...
General M. Replied: Moe, I regret the experience you had at the dealership and we are sorry that we did not meet your expectations. Alex Glickman, General Manager, 813-580-5251
Google Review
- December 15, 2019
Response from the owner Replied: Mohammad, Thank you for review. Please call me at your convenience so that I can learn more about your experience and what led to your 1 star review. I appreciate your feedback and look forward to speaking with you. Alex Glickman, General Manager, 813-580-5251
Google Review
- December 13, 2019
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- December 13, 2019
Response from the owner Replied: We appreciate you taking the time to leave your feedback. I understand the disappointment you experienced and regret that our team did not provide the customer service experience you were expecting. I would like to speak with you further about this experience and will be reaching out, however you can contact me, as well. Alex Glickman, General Manager, 813-580-5251
Google Review
- December 12, 2019
Response from the owner Replied: Susan Lopez-Valdes, we are delighted to see this rating! Have a great day!
Google Review
- December 12, 2019
Google Review
- December 12, 2019
Potential buyers be aware of what to expect...I tried to purchase two AMG vehicles today well over $200k. We were $2k off from doing a deal and I was given theIm going to bat for you and the manager is all in at those numbers speech with no counteroffer, just a take it or leave it attitude.It is...
Google Review
- December 12, 2019
Friendly staff who all made my car buying experience pleasurable
Response from the owner Replied: Thank you again for taking the time to let us know how we did!
Google Review
- December 12, 2019
Love my car, Love the customer service at this location. Bo Jaap was very friendly and professional. Spot on service.
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- December 11, 2019
Im giving it 2 stars instead of one because the place looks professional and clean. However looks can be deceiving. I tried to purchase a sprinter 4x4 earlier this year and met with their sprinter guy, we sat down went over all the options, agreed on a price and the sales guy asked me to wait 2...
Response from the owner Replied: We appreciate you taking the time to leave your review. I understand the frustration that youve experienced on our behalf and I apologize for any lack of communication and customer service that you experienced. I would like to speak with you about this issue and answer any questions you may have. Alex Glickman, General Manager, 813-580-5251
Google Review
- December 11, 2019
I purchased a car from here in June. They sent me home without an owners manual, and I had to call back twice to get one mailed to me. Then, my loan paperwork never arrived and, when I called the dealership to get the information, after being transferred around because the original loan specialist...
Response from the owner Replied: Tom, We appreciate you taking the time to leave your feedback. We apologize for any lack of service you experienced on our behalf and I apologize for the difficulty you've had in getting a hold of me. I apologize for not exceeding your expectations. Alex Glickman, General Manager, 813-580-5251
Google Review
- December 11, 2019
I dont give them a 0 because i cant ,worst customer service that i've seen in a mercedez dealer ever.
Response from the owner Replied: Luciano, We appreciate you sharing your feedback. We strive to provide the best customer service, therefore, I regret that you had a negative experience with us. I would like to speak with you about how we can better assist you and will be reaching out, however, you may also contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- December 08, 2019
Recently leased a new E-Class here. Would strongly recommend MB of Tampa. Staff is top notch and will make sure you are accommodated well. They also do not try to push you into a purchase. Simply provide the facts and allow the customer to decide. Just the way it should be.
Response from the owner Replied: Carlile ImageWorks, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- December 07, 2019
For a luxury car dealership, getting anyone to answer a phone call or give you a straightforward answer is near impossible. The website also falsely advertises. The following coupon is currently advertised:"Wild Card SavingsSave 20% on your next serviceMaximum savings $250. Not valid on tire...
Response from the owner Replied: Alex, Thank you for sharing your review with us. I apologize for any miscommunication that has occurred, as well as for any lack of customer service on our behalf. I will be contacting you to answer the questions you have about our offers, however you can choose to contact me as well at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- December 06, 2019
These folks are amazing. I appreciate their level of service and attention to detail.
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- December 05, 2019
Response from the owner Replied: Thank you for your feedback. Please let me know if you have questions or concerns that need to be addressed as I noticed your one-star rating. Thank you and I look forward to hearing from you. Alex Glickman, General Manager, 813-580-5251
Google Review
- December 05, 2019
Horrible customer service!! Not only did I have trouble getting someone over the phone after several transfers and holds, which caused me to actually go to the dealership, but today I was in for service and there was also a lack of communication. I had a 9am appointment to replace driverside window...
Response from the owner Replied: Michelle, Thank you for your review. I understand the frustration that you experienced on our behalf and I apologize for the miscommunication that has occurred. I would like to earn your trust back and will be contacting you, however, you may also reach out to me. I look forward to speaking with you soon. Alex Glickman, General Manager, 813-580-5251
Google Review
- December 04, 2019
Google Review
- December 04, 2019
This is honestly the worst experience I have ever had at a dealership. Which is very unfortunate due to the fact that I bought my car there and they gave me a really great deal with such friendly service. I truly enjoyed the atmosphere there and the people that helped make it possible to buy the...
Google Review
- December 01, 2019
Ask to see Brett.
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Google Review
- December 01, 2019
Top notch dealership. Well informed sales and finance staff.
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- November 30, 2019
Response from the owner Replied: Crystal, Thank you for review. Please call me at your convenience so that I can learn more about your experience and what led to your 1 star review. I appreciate your feedback and look forward to speaking with you. Alex Glickman, General Manager, 813-580-5251
Google Review
- November 30, 2019
Response from the owner Replied: F Paul Fuhr, thank you again for taking the time to let us know how we did!
Google Review
- November 28, 2019
Outstanding Service. Very reasonable prices in services. Everyone is very friendly and helpful.They always go above and beyond on all services. Never had an issue that they couldnt solve. My service girl Julie Boland is truly the best. I will forever be a Benz Girl. Looking for my new Benz in the...
Response from the owner Replied: Deanna Hailey, thank you again for taking the time to let us know how we did!
Google Review
- November 27, 2019
Outstanding Service. Very reasonable prices in services. Everyone is very friendly and helpful.They always go above and beyond on all services. Never had an issue that they couldnt solve. My service girl Julie Boland is truly the best. I will forever be a Benz Girl. Looking for my new Benz in the...
Response from the owner Replied: Deanna Hailey, thank you again for taking the time to let us know how we did!
Google Review
- November 26, 2019
Response from the owner Replied: Hello prasad deshpande, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- November 25, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- November 24, 2019
I accepted the offer in writing as I was told to do and the dealership sold it out from under me because I was 3 hrs away and the other woman was closer. I would never recommend this dealership. They ran my credit history knowing that they were selling it to the other woman. If I could give them 0 I...
Google Review
- November 22, 2019
Outstanding Service. Very reasonable prices in services. Everyone is very friendly and helpful.They always go above and beyond on all services. Never had an issue that they couldnt solve. My service girl Julie Boland is truly the best. I will forever be a Benz Girl. Looking for my new Benz in the...
Response from the owner Replied: Deanna Hailey, thank you again for taking the time to let us know how we did!
Yelp Review
- November 22, 2019
i leased a 2019 Mercedes c300 from Mercedes of Tampa, Florida. i have NEVER leased a car before an expressed my concerns with Sean (sales person) It took me about two weeks and several visits to this dealership before i made my decesion. I expressed to Sean my concerns about leasing vs buying as...
Google Review
- November 20, 2019
I purchased a car from here in June. They sent me home without an owners manual, and I had to call back twice to get one mailed to me. Then, my loan paperwork never arrived and, when I called the dealership to get the information, after being transferred around because the original loan specialist...
Google Review
- November 20, 2019
IF YOU WANT THE BEST EXPERIENCE EVER GO TO MERCEDES OF TAMPA AND ASK FOR MECCA, SHE WAS FANTASTIC AND MADE OUR EXPERIENCE SO GOOD THAT I RECOMMEND HER TO ANYONE, SO HERES THE DEAL I HAD A LEASED CAR FROM FT MYERS FL THATS 2 HOURS AWAY FROM TAMPA AND AFTER THEY TREATED US LIKE THEY DIDNT CARE FOR OUR...
Google Review
- November 19, 2019
Wonderful people
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- November 19, 2019
Team MB of Tampa is the best period
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- November 17, 2019
Response from the owner Replied: We appreciate your feedback.
Google Review
- November 17, 2019
Great experience with Juan.
Google Review
- November 14, 2019
OUTSTANDING CUSTOMER SERVICE, STAFF AND SERVICE! SPOTLESS TREATMENT ! 5 STARS FOR JALEEL KHAN (Service Consultant/ Accessory Director)5 STARS FOR THE SERVICE ! I WOULD HAVE A GUY LIKE THAT WORKING FOR ME AT ANY TIME ! Thanks Mercedes of Tampa for the best treatment ever! Its a pleasure to be a...
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- November 11, 2019
Every time I take my car to this place for service I get it back with some issue! I dont trust this place to take my care to ever again
Response from the owner Replied: Steven, We appreciate your review and we regret that we have lost your trust. I would like to speak with you further and hopefully earn your business back, if you would please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- November 11, 2019
Dan Willing is the best.
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- November 10, 2019
Just bought a car today ... love it!!
Response from the owner Replied: Paul Rivot, thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- November 09, 2019
Great experience, great customer service! Thanks chad
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- November 09, 2019
The service is always great.
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- November 07, 2019
Google Review
- November 07, 2019
I have a SUV that I got from the dealership on Dale mabry. I took it I. Today for a wash/ wax . I asked them to check the tire pressure .I took over an hour, and when I got the car back, it was still wet in spots. Still dirty and looked like small specks of paint on it. ( my car is white). Could...
Response from the owner Replied: Kim, We appreciate your feedback. I regret that you were not satisfied with the car wash you received. I would like to speak with you further about this issue. Please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Yelp Review
- November 07, 2019
Funny story. I actually made my appointment at Crown Eurocars in St Pete because they are closer. Couple days later I get a call from "them" trying to reschedule the B-Service their website said I needed (based on mileage of 90k). The call was from Dublin, Ohio. That's odd, so I asked for the...
General M. Replied: Sean, Thank you for your positive review of Mercedes-Benz of Tampa. We appreciate your business and I am glad that David was great and you appreciated our dealership. Please do not hesitate to contact us if we can be of any further automotive assistance. Alex Glickman, General Manager
Yelp Review
- November 07, 2019
I have been referring friends and family to this dealership for years and will continue to do so as I always have a great experience. Mecca Murrah is an extremely knowledgeable and professional Sales & Leasing Consultant and would by far recommend her to anyone who is in the market. Brought a friend...
Yelp Review
- November 07, 2019
Funny story. I actually made my appointment at Crown Eurocars in St Pete because they are closer. Couple days later I get a call from "them" trying to reschedule the B-Service their website said I needed (based on mileage of 90k). The call was from Dublin, Ohio. That's odd, so I asked for the...
General M. Replied: Sean, Thank you for your positive review of Mercedes-Benz of Tampa. We appreciate your business and I am glad that David was great and you appreciated our dealership. Please do not hesitate to contact us if we can be of any further automotive assistance. Alex Glickman, General Manager
Google Review
- November 06, 2019
with MB hold onto your wallet...My problem is with the MB certified pre-owned warranty...the Mercedes certified pre-owned warranty has not covered many items I have had to get fixed.. I am not talking about tires, brakes, fluids or maintenance items.. Just recently i was charged $750 for an...
Google Review
- November 05, 2019
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- November 05, 2019
I AM RETURNING TO LEXUS.with MB hold onto your wallet...My problem is with the MB certified pre-owned warranty...the Mercedes certified pre-owned warranty has not covered many items I have had to get fixed.. I am not talking about tires, brakes, fluids or maintenance items.. Just recently i was...
Google Review
- November 05, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- November 03, 2019
Mercedes of Tampa delivers excellent service.. My problem is with the MB certified pre-owned warranty...the Mercedes certified pre-owned warranty has not covered many items I have had to get fixed.. I am not talking about brakes, fluids or maintenance items.. Just recently i was charged $750 for an...
Google Review
- November 02, 2019
Just my first Mercedes from here today. So far so good the whole process was great in and out no problems
Response from the owner Replied: Brian, Thank you for the excellent review of Mercedes-Benz of Tampa! I am happy to hear that the who process was great. We look forward to seeing you again for service. Alex Glickman, General Manager
Google Review
- November 01, 2019
Awesome Cstmr Srv
Google Review
- November 01, 2019
I went today to bring my car in for a bit of service. Every time I go to MB of Tampa my buddy Bob Weisgal is there to shake my hand, sit, talk a spell and then we walk the lot. You see, Bobby sold me more Mercedes then I could drive and I thanked him for those cars each and every time. Today, I...
Response from the owner Replied: Thank you for taking the time to review Mercedes-Benz of Tampa. We appreciate your review and we understand the loss that you've felt, as we've felt it too. Please let us know if we can be of further assistance. We value your business and look forward to working with you again. Alex Glickman, General Manager
Google Review
- October 31, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- October 31, 2019
So after speaking with John whom is a supervisor that advised me he will call me back however he never called me back first off. I was advised by my advisor that the total to fix my vehicle was 1699 however Mercedes benza will pay 30 percent and the Warranty department will match. Now maybe i dont...
Google Review
- October 30, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- October 29, 2019
no doubt you get what you pay for.and im not talking about the car thats the bonus.great service felt well respected even though i was covered in thinset morter on my way to work.they took the time to go over every detail about the car and the price. will defently be going back soon for something else.
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Tampa! I am happy to hear that our team provided great service and respect. Thank you for your continued support and loyalty. We look forward to seeing you again for service. Alex Glickman, General Manager
Google Review
- October 28, 2019
Eye candy galore!
Response from the owner Replied: Thank you for taking the time to leave us feedback. We strive to provide excellent service to our customers at Mercedes-Benz of Tampa, therefore I am pleased to hear that you appreciate our vehicles. Please let us know how we may assist you going forward. Alex Glickman, General Manager
Google Review
- October 28, 2019
Very friendly and clean
Response from the owner Replied: Henry, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. I am happy to hear that our dealership is clean and our team is friendly. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Yelp Review
- October 28, 2019
Since when is GPS an extra? My mother bought a car from this dealership they made all sorts of promises they did not keep. After she got home I asked her about the GPS and they apologized and asked her to come back so they could install it. After she got their they charged her extra. If that weren't...
General M. Replied: We appreciate your review. We regret that you feel this way about our dealership. We strive to provide exceptional service, therefore I would like to speak with you further about your experience, if you would please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Yelp Review
- October 28, 2019
Simple oil and filter change takes 2+ hours.... Bring your patience and always your wallet! This place isn't cheap!! I would have it done somewhere else next time....
General M. Replied: Jeff, We understand that your time is valuable, therefore I apologize for any lengthy delay you experienced on our behalf. I would like to speak with you further about this visit and hopefully restore your faith in us. Alex Glickman, General Manager, 813-580-5251
Yelp Review
- October 27, 2019
My wife and I just recently purchased two Mercedes from Mercedes-Benz Of Tampa. We were only looking for a car for me and she suggested we look at Mercedes. She's owned one before but I never had and was skeptical but went along since there were several dealerships on the same road. We pulled in and...
Google Review
- October 26, 2019
Did a great job on my moms car!
Response from the owner Replied: Jo, Thank you for the great review of Mercedes-Benz of Tampa. Your satisfaction is important to us, so I am pleased that our team did a great job with your mom's car. We look forward to working with you again. Alex Glickman, General Manager
Google Review
- October 26, 2019
Great prices! Great Tint service!
Response from the owner Replied: Thank you for the great review of Mercedes-Benz of Tampa. I am proud to hear that our tint pricing is great. We look forward to serving you again in the future. Alex Glickman, General Manager
Yelp Review
- October 26, 2019
My husband and I went to Mercedes Benz of Tampa to look for a GLE350 for him and ended up getting an A220 for myself also. Our sales representative was Jake Romp and he was awesome. I will let everyone know if they are looking, go see him. We had the greatest, easiest experience buying vehicles...
General M. Replied: Thank you for taking the time to review Mercedes-Benz of Tampa. We take pride in exceeding our customers' expectations so I am thrilled to hear that Jake was awesome, Jaleel explained everything, and Yossef made you feel at ease. We value your business and look forward to working with you again. Alex Glickman, General Manager
Google Review
- October 25, 2019
Service department does not honor tire warranty. Purchased 4 brand new tires in a year and a half and front right tire blew out. But, service manager said they replaced my back tires twice in a year and a half. Therefore, my front tires were not under warranty. However, I know they rotated my tires....
Response from the owner Replied: Thank you for taking the time to leave your feedback. I regret any miscommunication that has occurred and would like to explain things further. Please contact me at your convenience to discuss this in further detail. Alex Glickman, General Manager, 813-580-5251
Google Review
- October 22, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- October 22, 2019
I took my vehicle in a few weeks ago and was told that i needed a new tire and that i had a screw driver on the side of my door that was causing the loud noise by my tire. So i left and a few weeks later the noise came back so i took it to someone else to look at it whom advised me what was wrong...
Google Review
- October 20, 2019
My friend was getting her car washed and I needed to use the restroom and saw they have a very nice coffee shop, not sure what they charge but looked appetizing either way. Friendly customer service from I can tell.
Response from the owner Replied: Brett, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that our team provided friendly customer service and you appreciated our coffee shop. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- October 19, 2019
Less than stellar.
Response from the owner Replied: Richard, We appreciate your feedback. I am disappointed to hear that your visit with us was less than stellar. I would like to speak with you further about your experience, if you would please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- October 18, 2019
It was Awesome
Response from the owner Replied: Ronnie, Thank you for the great review of Mercedes-Benz of Tampa. Your satisfaction is important to us, so I am pleased that you had an awesome experience. We look forward to working with you again. Alex Glickman, General Manager
Google Review
- October 15, 2019
Had the worst experience with the sales department. After years of doing business with Mercedes of Tampa I will be taking my business else where.
Response from the owner Replied: Tiffany, We appreciate your feedback. I regret to hear that you had a negative experience with our team during your recent visit. We appreciate your loyalty and I would like to speak with you further and hopefully restore your faith in us. Please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- October 15, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- October 09, 2019
Ellen Tackett is the best - - always responsive, knowledgeable and beyond helpful. Editing only to add that the combination of Ellen with Mark Gray (sales) is unbeatable. They continue to raise the service bar and leap over it!
Response from the owner Replied: Robin, Thank you for taking the time to share your experience with me and the rest of our team here at Mercedes-Benz of Tampa. Providing outstanding service to all of our customers is our top priority so I am thrilled to hear Ellen and Mark are unbeatable. Please don't hesitate to reach out if you have any questions or need anything else. Alex Glickman, General Manager
Yelp Review
- October 09, 2019
Two people to know here... Ellen Tackett for service and Mark Gray for sales. These folks are MB professionals and go above and beyond every time I work with them. Being in a service industry, my bar is high and they continually impress me.
General M. Replied: Thank you for your positive review of Mercedes-Benz of Tampa. We appreciate your business and I am glad that Ellen and Mark go above and beyond. Please do not hesitate to contact us if we can be of any further automotive assistance. Alex Glickman, General Manager
Google Review
- October 09, 2019
Good.
Response from the owner Replied: Dan, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. It gives me great pride to know that our team provided a good experience. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- October 07, 2019
First visit for a service on our new pre owned GLC300, as well as repair vandalism damage. Juli, our service advisor was polite, clear and thorough. The dealership personnel are friendly, the facility is clean and full of amenities. And huge. This dealership is doing a great job.
Response from the owner Replied: Garth, Thank you for your positive review of Mercedes-Benz of Tampa. We appreciate your business and I am glad that Juli was polite and thorough. Please do not hesitate to contact us if we can be of any further automotive assistance. Alex Glickman, General Manager
Google Review
- October 07, 2019
I recently purchased a new car at Mercedes-Benz of Tampa with the sales associate Anthony. I had a terrible experience after purchasing my car. The day after my purchase all four of my car tire pressures were extremely low and my car was not serviced before I purchased it due to the notification...
Response from the owner Replied: We at Mercedes-Benz of Tampa appreciate your positive review of our dealership. I am very pleased to hear that Walter went above and beyond. Thank you for your business! Alex Glickman, General Manager
Google Review
- October 07, 2019
OUTSTANDING experience beginning to end!
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that our team provided an OUTSTANDING experience. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- October 05, 2019
This review originally was 5 stars. Im revisiting it due to an I dont care, lackadaisical attitude for the paying customer. A week or two after buying a used Mercedes Benz there we noticed an incredible amount of damage to the paint job as well as some damage to rear fender. We kindly drove to...
Response from the owner Replied: Constance, Thank you for your feedback. We regret to hear you feel this way about your experience and we are sorry that we did not meet your expectations. Alex Glickman, General Manager, 813-580-5251
Google Review
- October 04, 2019
Spectacular!! My service advisor, Rick Acosta is worth 400 stars! It wouldve been a bad and costly Friday, but Rick prevented that from happening. He treated me with kindness and sincerity. Mind you, its my first visit AND I bought the 2020 GLE from their competitor, but that didnt matter!! He...
Response from the owner Replied: Andrew, Thank you for the great review of Mercedes-Benz of Tampa. Your satisfaction is important to us, so I am pleased that Rick treated you with kindness and you are appreciative of the excellent level of customer service you received. We look forward to working with you again. Alex Glickman, General Manager
Yelp Review
- October 04, 2019
We purchased a MB E400 coupe from MB of southern Mississippi, where we used to live, and had it shipped to Tampa. It got damaged in transit. MB of southern Miss said they would pay for any damage. My wife brought her E400 into the MB of Tampa collision center on Tuesday and received a quote. First,...
Google Review
- October 04, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- September 30, 2019
Great customer service it is amazing. Every time I go in for my service Jaleel is great and is always on top of thing. They get me in and out there all the time and always with a great attitude. the whole staff is extremely nice. Love this place.
Response from the owner Replied: I am glad you enjoyed your experience at Mercedes-Benz of Tampa. It gives me great pride to know that Jaleel is always on top of things. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Yelp Review
- September 30, 2019
Just purchased a new vehicle from Mercedes-Benz of Tampa. Our salesperson was Alex Loura, and he was outstanding! The entire team at the dealership provided us with first class service. If you are in the market for a new vehicle I strongly suggest you go Mercedes-Benz of Tampa and ask for Alex Loura.
Google Review
- September 27, 2019
Awesome place, customer service is excellent
Response from the owner Replied: I am glad you enjoyed your experience at Mercedes-Benz of Tampa. I am happy to hear that our dealership is awesome. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- September 27, 2019
Over 15 minutes to schedule a service appointment AND STILL no one from the TB MB Service Department picked up the phone to schedule a service appointment. So I called on my cell phone and spoke with Fernando, the Service Mgr., to find out how/why no one from their service dept could pick up a...
Response from the owner Replied: Mark, We appreciate you taking the time to leave your review. I understand your frustration and apologize for any lack of customer service you experienced in attempting to make a service appointment. I am pleased to hear that Fernando was helpful, but I would like to speak with you further about this issue. Please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- September 27, 2019
Mike Nankovitch,Best Service advisor super flexible always taking care of our company!
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Tampa. I am happy to hear that Mike is the best. I am also pleased to hear that purchasing your vehicle was fun. If there is anything we can do for you in the future, please let us know. Alex Glickman, General Manager
Google Review
- September 27, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- September 26, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- September 26, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- September 26, 2019
Response from the owner Replied: We appreciate your feedback.
Google Review
- September 26, 2019
Juan Ramirez in sales was awesome. This was the quickest and easiest car buying experience Ive ever done. He was able to get the exact car I wanted, beat the lease offer another Benz dealership offered me, get me approved and personally deliver the car to me in a matter of several hours.
Google Review
- September 25, 2019
Quality customer service
Response from the owner Replied: Joseph, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. It gives me great pride to know that our team provides quality customer service. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- September 24, 2019
I had my CPO for about 800 miles and the brakes started squealing very loud. Brought it back and long story short they replaced the rear brake pads. That worked for a few weeks. Now they want to charge me $950 to upgrade they front brakes. The key word is upgrade so the design was flawed and you...
Response from the owner Replied: I regret the experience you had at the dealership and we are sorry that we did not meet your expectations. Alex Glickman, General Manager, 813-580-5251
Google Review
- September 23, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- September 23, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- September 18, 2019
Jaden was amazing- if you are taking your car in for serials for her !!!
Response from the owner Replied: Hailey, Thank you for leaving a positive review of Mercedes-Benz of Tampa. Customer service is paramount, so I am happy to hear that Jaden was amazing. We appreciate your business and if you need anything in the future, please make sure to let us know. Alex Glickman, General Manager
Google Review
- September 18, 2019
Unfortunate poor service and un-kept promises. I had an alignment performed by the service department after my wife hit a pothole and ended up causing the right front tire to wear down to the steel braid. Since the rear tires were in good shape we rotated them to the front and replaced both front...
Response from the owner Replied: Rob, Thank you for sharing your review. We regret that you and your wife had a negative experience with our service department. I would like to speak with you further about your alignment issues, if you would please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- September 18, 2019
Response from the owner Replied: John, Thank you for taking the time to let us know about your recent experience. I am sorry to hear that you were not satisfied with your visit. I would like to have a better understanding of what went wrong, if you would please reach out to me at your earliest convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- September 17, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- September 17, 2019
I HAVE CALLED AND LEFT MESSAGE REGARDING REPLACEMENT KEY BUT NO ONE HAS CALLED ME BACK .
Response from the owner Replied: We appreciate you sharing your feedback with us. I apologize for the lack of communication youve experienced and the inconvenience of needing a replacement key. I would be happy to answer any questions you may have, if you would please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- September 16, 2019
Google Review
- September 16, 2019
Response from the owner Replied: We appreciate your positive review.
Yelp Review
- September 16, 2019
Have been servicing both my vehicles there for a long time and honestly have always been sold on much more work than my cars needed. I recently went there to have some minor work performed on my C63 Cabriolet AMG and was told by Julie that it is in need of an alignment. Although there were no...
General M. Replied: I regret the experience you had at the dealership and we are sorry that we did not meet your expectations. Alex Glickman, General Manager, 813-580-5251
Google Review
- September 15, 2019
I took my brand new Mercedes-Benz this "courtesy car wash" and when I got home, I noticed they took over $40 I had in my glove compartment and I went the next morning and talked to the service manager and he took my phone number to get back to me when they "review " the camaras and is been 3 weeks...
Response from the owner Replied: Sandra, We appreciate your feedback. I apologize for any miscommunication that has occurred. Please reach out to me at your convenience to discuss this further. Alex Glickman, General Manager, 813-580-5251
Google Review
- September 14, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- September 14, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- September 14, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- September 14, 2019
Everyone was polite, just took longer than expected.
Response from the owner Replied: Carl, Thank you for the excellent review of Mercedes-Benz of Tampa! I am happy to hear that our team was polite. We look forward to seeing you again for service. Alex Glickman, General Manager
Google Review
- September 14, 2019
I recently had service performed on my 2017 C63 AMG. I was sold on having an alignment performed by the service adviser Julie who seemed very nice. After paying for this service then leaving the facility my car was pulling to the right considerably. As always they kept me there way past the expected...
Response from the owner Replied: Charles, I regret the experience you had at the dealership and we are sorry that we did not meet your expectations. Alex Glickman, General Manager, 813-580-5251
Google Review
- September 14, 2019
From the moment you walk in the door and you are great you know they care about you and helping you find the right car to fix your needs. Since our family has grown we need something larger than what we had been driving. The team here took time to show us a few different options before coming to...
Response from the owner Replied: Bryan, Thank you for taking the time to share your experience with me and the rest of our team here at Mercedes-Benz of Tampa. Providing outstanding service to all of our customers is our top priority so I am thrilled to hear our team made you feel comfortable with the car buying experience. Please don't hesitate to reach out if you have any questions or need anything else. Alex Glickman, General Manager
Google Review
- September 13, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- September 13, 2019
Response from the owner Replied: We appreciate the positive feedback.
Google Review
- September 13, 2019
Good
Response from the owner Replied: Harold, Thank you for leaving a positive review of Mercedes-Benz of Tampa. Customer service is paramount, so I am happy to hear that our team did a good job. We appreciate your business and if you need anything in the future, please make sure to let us know. Alex Glickman, General Manager
Google Review
- September 13, 2019
Very good
Response from the owner Replied: Leida, Thank you for review. Please call me at your convenience so that I can learn more about your experience and what lead to your 1 star review. I appreciate your feedback and look forward to speaking with you. Alex Glickman, General Manager
Google Review
- September 13, 2019
Always great service
Response from the owner Replied: Katja, We at Mercedes-Benz of Tampa appreciate your positive review of our dealership. I am very pleased to hear that our team provides great service. Thank you for your business! Alex Glickman, General Manager
Google Review
- September 13, 2019
Good service and friendly sales
Response from the owner Replied: Paul, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. I am happy to hear that our team provided good service. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- September 13, 2019
Jadden best service advisor ever just love working with her.
Google Review
- September 13, 2019
Great experience. Very professional staff. Waiting area is awesome!
Response from the owner Replied: Brittany, Thank you for leaving a positive review of Mercedes-Benz of Tampa. Customer service is paramount, so I am happy to hear that our team is professional and our waiting area is awesome. We appreciate your business and if you need anything in the future, please make sure to let us know. Alex Glickman, General Manager
Google Review
- September 13, 2019
Jaden Batten, my first Service Advisor after purchasing my Mercedes recently, and I couldn't have gotten a better person to help me. I was having some issues with my original purchase from Germany as a Military family, and she was amazing from the first contact. She is professional, welcoming, and...
Response from the owner Replied: Yani, Thank you for taking the time to review Mercedes-Benz of Tampa. We take pride in exceeding our customers' expectations so I am thrilled to hear that Jaden was professional and our team was attentive. We value your business and look forward to working with you again. Alex Glickman, General Manager
Google Review
- September 13, 2019
Always very attentive even lf your car is older. Great service. You get what you pay for here.
Response from the owner Replied: We appreciate your positive feedback.
Google Review
- September 13, 2019
Ali (sales department) did an amazing job! It is the best experience ever to get a new car. Ali was so patient and helpful throughout the process. I would recommend him/dealership to all friends and family. Ali made it so fun having my new car when I usually dont like being at the dealership. Jay...
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Ali was patient and Jay did an amazing job. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- September 09, 2019
Jadden best service advisor ever just love working with her.
Response from the owner Replied: Emily, Thank you for your positive review of Mercedes-Benz of Tampa. I am happy to hear that Jaden is the best. If there is anything we can do for you in the future, please let us know. Alex Glickman, General Manager
Google Review
- September 06, 2019
Awesome service!! Jaden is a great service advisor!! She took care of my car and gave me great advice on what I need to do to keep it running at a high level!! I love the way Im treated like part of the Mercedes Family. Thank you Mercedes-Benz of Tampa Bay.
Response from the owner Replied: Vince, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Jaden is a great service advisor. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- September 05, 2019
Review has been updated : Simply put, I don't recommend this dealership. The customer service and communication skills of everyone from finance to management has been extremely disappointing to say the least.
Response from the owner Replied: Meagan, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. It gives me great pride to know that Antonio was amazing to work with and Christian was great too. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- September 05, 2019
Very Customer friendly. I give them 5 stars
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Tampa. I am pleased that our team provided friendly customer service. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- September 04, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- September 02, 2019
Jaden is awesome! You wont be disappointed with her attention to detail and time spent with the customer.
Response from the owner Replied: Mary, Thank you for your review of Mercedes-Benz of Tampa. I am pleased to hear that Jaden was awesome. If there is anything we can do for you in the future, please let us know. Alex Glickman, General Manager
Google Review
- September 01, 2019
Wife went in to try and buy a new suv. Was treated with disrespect and after waiting for an hour trying to do a drive left to go to Sarasota to buy the car.
Response from the owner Replied: Thank you for taking the time to leave your review. I apologize for delivering less than outstanding service, as I take our customer service and satisfaction very seriously. If you would like to speak with me further about your experience, please contact me. Alex Glickman, General Manager, 813-580-5251
Google Review
- September 01, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- August 31, 2019
Excellent
Google Review
- August 31, 2019
Best experience ever
Response from the owner Replied: George, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that our team provided the best experience. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- August 30, 2019
I drove there today to discuss possible buying a car that O found online and wanted to test drive. When I walked through the doors there were at least 3 people just standing around. Does anybody work there? I asked for the restroom and when I returned back into the showroom not a single person...
Response from the owner Replied: Martina, thank you for bringing this to my attention. I am sorry to hear that you were not completely satisfied with your recent experience at our dealership. Providing top notch service to our current and prospective customers is our number 1 priority. Please contact me at your convenience, as I would like to discuss your experience in further detail with you. Alex Glickman, General Manager, 813-580-5251
Google Review
- August 30, 2019
I shop and bring my vehicle here often, good atmosphere and my service advisor Darrell, makes it fun!!
Response from the owner Replied: We appreciate your positive review of our dealership.
Google Review
- August 29, 2019
Always Great service.
Response from the owner Replied: Richie, Thank you for taking the time to share your experience with me and the rest of our team here at Mercedes-Benz of Tampa. Providing outstanding service to all of our customers is our top priority so I am thrilled to hear our team provides great service. Please don't hesitate to reach out if you have any questions or need anything else. Alex Glickman, General Manager
Google Review
- August 29, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- August 28, 2019
Perfection
Google Review
- August 28, 2019
Excellent!
Response from the owner Replied: Chris, Thank you for the 5-star review of Mercedes-Benz of Tampa. Our goal is to provide excellent customer service and I am pleased that our team provided an excellent experience. Thank you for your business and we look forward to serving you again. Alex Glickman, General Manager
Google Review
- August 28, 2019
The people working there are liers and time wasters. They sell the same car to more than one customer and waster your time.
Response from the owner Replied: Thank you for taking the time to provide a review of your experience with us. Our goal is to ensure that everyone who visits us has an excellent experience from start to finish, so I am disappointed to learn that was not the case for you. We value every potential customer and I would appreciate the opportunity to discuss this further. Please contact me at your earliest convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- August 27, 2019
Very disconcerting...have to rethink my car of choice. Both roadside assistance and customer service a disservice
Response from the owner Replied: Gene, Thank you for sharing your feedback. We regret to hear that you feel this way. Pleas contact me at your convenience to discuss your issues in further detail. Alex Glickman, General Manager, 813-580-5251
Google Review
- August 27, 2019
(Translated by Google) Terrible place, I changed my oil and it had a fissure because they didn't let me know that when they changed it, the plug was broken and so they hit me with a product that didn't last long to break, what they would have done would be to let me know that it couldn't be changed,...
Response from the owner Replied: (Translated by Google) Karina, Thank you for taking the time to review our service department. Our service technicians strive to provide excellent experiences, so I am sorry to hear that you have lost confidence in us. I would like the opportunity to regain your trust. Please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251(Original)Karina, Gracias por tomarse el tiempo de revisar nuestro departamento de servicio. Nuestros tcnicos de servicio se esfuerzan por brindar excelentes experiencias, por lo que lamento saber que ha perdido la confianza en nosotros. Me gustara la oportunidad de recuperar su confianza. Por favor contactame a tu conveniencia. Alex Glickman, General Manager, 813-580-5251
Google Review
- August 27, 2019
Very professional, service was outstanding
Response from the owner Replied: Chris, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. It gives me great pride to know that our team was professional and service was outstanding! Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- August 26, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- August 26, 2019
Psimo lugar , cambie mi aceite y tena una fisura pues ellos no me avisaron que cuando lo cambiaron se parti el tapn y as me lo pegaron con un producto que no duro mucho en romperse , lo que hubieran hecho sera avisarme que no se poda cambiar , pero lo hicieron y provocaron que el auto perdiera todo...
Google Review
- August 26, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- August 24, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- August 23, 2019
Jaden is awesome! You wont be disappointed with her attention to detail and time spent with the customer.
Response from the owner Replied: Mary, Thank you for your review of Mercedes-Benz of Tampa. I am pleased to hear that Jaden was awesome. If there is anything we can do for you in the future, please let us know. Alex Glickman, General Manager
Google Review
- August 23, 2019
Incredibly disappointed with the service I received. I am currently in the midst of car shopping. I called and spoke to Nick Masky in sales. His demeanor was fine up until I told him I was looking at purchasing a new AMG model. After texting him questions and letting him know I was on my way to...
Response from the owner Replied: Dakota, Thank you for taking the time to leave your review. I apologize for any disappointment you experienced while looking to purchase a vehicle. I would like to speak with you further and hopefully restore your faith in us, if you would please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- August 20, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- August 18, 2019
Amazing staff
Response from the owner Replied: Rishma, Thank you for the excellent review of Mercedes-Benz of Tampa! I am happy to hear that our team provided amazing service. We look forward to seeing you again. Alex Glickman, General Manager
Google Review
- August 15, 2019
Response from the owner Replied: Thank you for you for taking the time to leave your positive review.
Google Review
- August 15, 2019
Response from the owner Replied: Thank you for you for taking the time to leave your positive review.
Google Review
- August 15, 2019
Jaden does a amazing job, I will never deal with anyone else . She has a great personality.
Response from the owner Replied: Matt, Thank you for taking the time to review Mercedes-Benz of Tampa. We take pride in exceeding our customers' expectations so I am thrilled to hear that Jaden does an amazing job. We value your business and look forward to working with you again. Alex Glickman, General Manager
Google Review
- August 15, 2019
Friendly, courteous staff and respectful environment
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Tampa. I am happy to hear that our team was friendly and respectful. We look forward to seeing you again for service. Alex Glickman, General Manager
Yelp Review
- August 11, 2019
*WARNING* Be very cautious trusting a dealership that doesn't think enough of your property to have it secured and under surveillance. Nor do they have any control in place to ensure vehicles are only moved or removed by unauthorized individuals. MY CLS 550 was stolen while it was at MERCEDES OF...
General M. Replied: Charlene, Thank you for your feedback. We regret to hear you feel this way about our dealership and we are sorry that we did not meet your expectations. Alex Glickman, General Manager, 813-580-5251
Google Review
- August 10, 2019
Google Review
- August 10, 2019
I would like one but not in the budget yet but 1 walk around the showroom will have you drooling
Response from the owner Replied: Daniel, Thank you for your positive review of Courtesy Hyundai. I am very pleased to hear that you had a good visit with us. We look forward to working with you in the future. Jose Fernandez, General Manager
Google Review
- August 09, 2019
Was very excited to come in for a b9 service due on my vehicle. Being that I live 2 hrs away from this dealership and its the closest I called to see what all the service entailed. I was told Id get a oil change tire rotation and alignment and a vehicle check. I arrived drop off the car and about an...
Response from the owner Replied: Judith, Thank you for taking the time to leave your review. I apologize for any miscommunication that occurred with our service department and for any inconvenience that you experienced. I would be happy to answer any questions you may have, if you would please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- August 09, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- August 09, 2019
Selection of vehicles is excellent. However, purchasing one seems to be a hassle. I talked with Cary J on the phone and was interested in the vehicle, I was just a little worry about the price, Cary essentially says well its a CPO so that is why the price is the way it is, well okay. I then get in...
Response from the owner Replied: Thank you for sharing your review. I regret to hear that our team dropped the ball and for any lack of customer service you experienced. I would be happy to speak with you further and answer any questions you may have. Please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- August 08, 2019
Do not get a new or used Car here. I have bought 2 here and will go to Crown in the future. The service department is horrible. The sales team is great but the service Dept ruins it for everyone.
Response from the owner Replied: Adam, Thank you for sharing your review. I regret that you feel this way about our service department. I would like to speak with you and hopefully restore your faith in us. Please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- August 08, 2019
I had to have service this week and I worked with Jaden in service department. She was great! She handled everything with professionalism and a smile. Great attitude!
Response from the owner Replied: Roland, Thank you for your positive review of Mercedes-Benz of Tampa. I am happy to hear that Jaden was great and professional. If there is anything we can do for you in the future, please let us know. Alex Glickman, General Manager
Google Review
- August 07, 2019
My wife brought our car in to have a check oil message checked. They had the car for two days did about $700 in work on other things. When we got the car back, the next morning the check oil message was back. Wow is it that they do not address the problem you brought ut in for? A total waste of...
Response from the owner Replied: John, Thank you for taking the time to leave your review. I apologize for the inconvenience youve experienced on our behalf. I would like to speak with you further about the recent service visit your wife had with us, if you would contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- August 07, 2019
Sean Dutton is the sales guy my husband and I worked with to get my new Mercedes. He was wonderful to us and I would absolutely recommend him to anyone looking to get into a Mercedes. He was attentive, kind, and has a strong work ethic. I always felt as if he had my best interest at heart, and...
Response from the owner Replied: I am glad you enjoyed your experience at Mercedes-Benz of Tampa. I am happy to hear that Sean was wonderful and attentive. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- August 07, 2019
Love the customer service always 100 percent they make you feel at home everytime! Dave Z is the man
Response from the owner Replied: Chad, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Dave is the man. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- August 03, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- August 02, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- August 02, 2019
Jaden is a amazing service advisor, she always greets you with a smile, is steadfast, hard working, pleasant, and does everything she can to the best of her ability to address my concerns, I look forward to seeing her on my next service visit, thank you for your great service & enthusiasm.
Google Review
- August 02, 2019
Jaden is more then a five stars but thats the most Im allowed. Mercedes Benz of Tampa is the greatest Benz dealer Ive ever dealt with fast smooth accurate sales Dept and the service dept is top notch. Ive visited a few Benz dealer service centers and this place beats the rest hands down . Its busy...
Response from the owner Replied: Darrin, Thank you for taking the time to review Mercedes-Benz of Tampa. We take pride in exceeding our customers' expectations so I am thrilled to hear that Jade provided a top notch experience. We value your business and look forward to working with you again. Alex Glickman, General Manager
Google Review
- August 01, 2019
Jaden Batten provided amazing service, getting my car in quickly for a quick check up and out the door in an efficient manner. Would highly suggest her as a service advisor
Response from the owner Replied: Keith, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. It gives me great pride to know that Jaden provided amazing service. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- July 30, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 30, 2019
Great service, in and out as usual.
Response from the owner Replied: Jay, Thank you for leaving a positive review of Mercedes-Benz of Tampa. Customer service is paramount, so I am happy to hear that our team provided great service. We appreciate your business and if you need anything in the future, please make sure to let us know. Alex Glickman, General Manager
Google Review
- July 30, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 29, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 28, 2019
Response from the owner Replied: We appreciate your positive review of our dealership.
Google Review
- July 27, 2019
Response from the owner Replied: We appreciate your positive review of our dealership.
Google Review
- July 26, 2019
Response from the owner Replied: We appreciate your positive review of our dealership.
Google Review
- July 26, 2019
Mercedes-Benz of Tampa may be the best Mercedes service dep. in the country. Jaleel Khan is a 10. Jeleel depth of knowledge is amazing. His smile is reassuring. When he returns your car it is perfect. What a asset.
Response from the owner Replied: Thomas, Thank you for the great review of Mercedes-Benz of Tampa. Your satisfaction is important to us, so I am pleased that Jaleel is a 10. We look forward to working with you again. Alex Glickman, General Manager
Google Review
- July 25, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 25, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 25, 2019
JOEY ON SERVICE IS FANTASTIC.Thank you for making my visits easy. BOB is the best, he goes above and beyond for me every time.This time he sent a guy to me to pick up and drop off my car with a loaner and it was awesome. I did not have to leave my job and it went so smooth. Everyone is amazing at...
Response from the owner Replied: Katie, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. It gives me great pride to know that Joey is fantastic. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- July 25, 2019
I need to digress and indicate in the past I was not pleased with support provided. However it is evident the dealership has made excellent progress with improving the service experience. Jaden Batten Service Advisor is an outstanding example of the future of customer support. She possessed and...
Response from the owner Replied: Joseph, Thank you for your positive review of Mercedes-Benz of Tampa. I am happy to hear that Jaden is an out standing example of customer service and has renewed your faith in us. If there is anything we can do for you in the future, please let us know. Alex Glickman, General Manager
Google Review
- July 25, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 24, 2019
Best Service in town! Ricky Acosta was extremely helpful, knowledgeable and efficient!!! Make sure getting your car serviced seem like a walk in the park!
Response from the owner Replied: Christen, Thank you for your positive review of Mercedes-Benz of Tampa. We appreciate your business and I am glad that Ricky was extremely helpful and efficient. Please do not hesitate to contact us if we can be of any further automotive assistance. Alex Glickman, General Manager
Google Review
- July 24, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 24, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 24, 2019
Great experience all round
Response from the owner Replied: Lisa, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that our team provided a great experience. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 24, 2019
Most excellent tire service on my 17 G63 yesterday with advisor Jaden Batten! Very quick turnaround, and (something that rarely happens) the bill was less than expectations, thank you for the help!
Response from the owner Replied: Scott, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. I am happy to hear that Jaden provided quick turn around. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- July 24, 2019
Response from the owner Replied: Robert, Thank you for review. Please call me at your convenience so that I can learn more about your experience and what led to your 1 star review. I appreciate your feedback and look forward to speaking with you. Alex Glickman, General Manager, 813-324-2866
Google Review
- July 24, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 24, 2019
Antonio was absolutely amazing to work with all around. His customer service skills and product knowledge made choosing Mercedes very easy. It was an extremely different experience than I've ever had walking into a car dealership and I wouldn't do it any other way moving forward. Antonio really set...
Google Review
- July 23, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 23, 2019
Service is great!! But you have to have patience though.. but it feels great to know Ive been serviced by the best!!!
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that our team is great. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 23, 2019
Had the greatest service taken cared by JADEN, she listened to my concerns and took care of them all. I would recommend her to anyone. And shes also very gorgeous :)
Response from the owner Replied: Maricio, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. I am happy to hear that Jaden listened to your concerns. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- July 23, 2019
Mercedes of Tampa - great experience, great support esp. from Morice and not to forget excellent coffee
Response from the owner Replied: Stefanie, Thank you for leaving a positive review of Mercedes-Benz of Tampa. Customer service is paramount, so I am happy to hear that Morice provided great support. We appreciate your business and if you need anything in the future, please make sure to let us know. Alex Glickman, General Manager
Google Review
- July 23, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 23, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 23, 2019
I waited 3hrs and 45 mins for an inspection. Absolutely unacceptable.
Response from the owner Replied: Anthony, Thank you for sharing your review with us. I understand your time is valuable, therefore I apologize for the lengthy experience you had with your service department during your inspection. Please contact me at your convenience, as I would like to speak with you further about this visit. Alex Glickman, General Manager, 813-580-5251
Google Review
- July 23, 2019
Excellent service! Very nice peasant staff to work with and extremely responsive. Bob is one of the best staff members there!
Response from the owner Replied: Lisa, Thank you for your positive review of Mercedes-Benz of Tampa. I am happy to hear that Bob is the best. If there is anything we can do for you in the future, please let us know. Alex Glickman, General Manager
Google Review
- July 22, 2019
Response from the owner Replied: Thank you for sharing your feedback.
Google Review
- July 22, 2019
Response from the owner Replied: Thank you for sharing your positive review with us.
Google Review
- July 22, 2019
Response from the owner Replied: Thank you for sharing your positive review with us.
Google Review
- July 22, 2019
Response from the owner Replied: Thank you for sharing your positive review with us.
Google Review
- July 22, 2019
Response from the owner Replied: Thank you for sharing your positive review with us.
Google Review
- July 22, 2019
Response from the owner Replied: Thank you for sharing your positive review with us.
Google Review
- July 22, 2019
Response from the owner Replied: Thank you for sharing your positive review with us.
Google Review
- July 21, 2019
Response from the owner Replied: We appreciate your positive feedback.
Google Review
- July 21, 2019
Nice place very nice staff no pressure
Response from the owner Replied: Roy, Thank you for the 5-star review of Mercedes-Benz of Tampa. Our goal is to provide excellent customer service and I am pleased that our team is nice. Thank you for your business and we look forward to serving you again. Alex Glickman, General Manager
Google Review
- July 20, 2019
Every time when I'm at the dealership Juli is my service representative, and I have to say she's the best!!!! I'm always in and out very quick. My experience with dealerships in south Florida was very stressful, since I started to service my car in Tampa it's been just pleasure.
Response from the owner Replied: Aleksandra, Thank you for taking the time to review Mercedes-Benz of Tampa. We take pride in exceeding our customers' expectations so I am thrilled to hear that Juli is the best. We value your business and look forward to working with you again. Alex Glickman, General Manager
Google Review
- July 20, 2019
I always have a pleasant and efficient experience servicing the car, buying tires, etc. Dave Z and the others will take good care of you.
Response from the owner Replied: Brian, Thank you for taking the time to share your experience with me and the rest of our team here at Mercedes-Benz of Tampa. Providing outstanding service to all of our customers is our top priority so I am thrilled to hear Dave provided an efficient experience. Please don't hesitate to reach out if you have any questions or need anything else. Alex Glickman, General Manager
Google Review
- July 20, 2019
Excellent service. I worked with Juli Martin and she is the best. That explains why they are highly rated. Thank you.
Response from the owner Replied: Bel, Thank you for the excellent review of Mercedes-Benz of Tampa! I am happy to hear that Juli is best. Thank you for your continued support and loyalty. We look forward to seeing you again for service. Alex Glickman, General Manager
Google Review
- July 19, 2019
No communication! I dropped it off, got an email to authorize services and I did. NEVER once did I get a call from my service advisor!!! So a week later I made 3 calls. The first two no response from my SA. Third call the person finally provided me with information about my vehicle, I was being...
Response from the owner Replied: Tom, Thank you for taking the time to leave your feedback. It is our goal to provide the best customer service, therefore I apologize for any disappointment and lack of communication you experience. I would like to speak with you further about your experience, if you would contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Yelp Review
- July 19, 2019
So a tiny mishap (little crash) in the drive through of service by a porter, last Saturday they provided outstanding service about it though! Fernando, Joey and the driver that brought my car back to me ( Keith ) all were awesome! They provided a nice loaner with fuel : ) and they brought me my...
Google Review
- July 19, 2019
Great service.
Response from the owner Replied: Sean, We at Mercedes-Benz of Tampa appreciate your positive review of our dealership. I am very pleased to hear that our team provided great service. Thank you for your business! Alex Glickman, General Manager
Google Review
- July 19, 2019
Bob Murath is one of THE BEST Representative I have dealt with at MB! I always request him because he never make me feel like I am bothering him, he always goes above and beyond in helping me with my issue. /he also provide complementary mints in which I havent seen on any other reps desk, small...
Response from the owner Replied: Karen, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Bob is the BEST. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 19, 2019
It is convenient to drop off overnight. Place is way too busy. Complete check of fluids was not done as requested. Service department seems too busy to do a general check up of fluids. Service only focuses on fixing problem and not give you any suggestions.
Google Review
- July 18, 2019
Staff are friendly, knowledgeable and on point
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that our team is friendly and knowledgeable. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 18, 2019
Dan Willing continues to provide excellent service.
Response from the owner Replied: Carlos, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Dan provides excellent service. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 17, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 17, 2019
Ali and the Tampa Mercedes team was very helpful during the whole process. Ali made sure that the A220 was within my budget and had the specifications that I wanted. He patiently showed me different cars to ensure the one that I leased was exactly what I wanted and looking for! Totally satisfied...
Response from the owner Replied: Rhea, We at Mercedes-Benz of Tampa appreciate your positive review of our dealership. I am very pleased to hear that Ali and our team were helpful. Thank you for your business! Alex Glickman, General Manager
Google Review
- July 17, 2019
Best Service in town! Ricky Acosta was extremely helpful, knowledgeable and efficient!!! Make sure getting your car serviced seem like a walk in the park!
Response from the owner Replied: Christen, Thank you for your positive review of Mercedes-Benz of Tampa. We appreciate your business and I am glad that Ricky was extremely helpful and efficient. Please do not hesitate to contact us if we can be of any further automotive assistance. Alex Glickman, General Manager
Google Review
- July 17, 2019
Excellent service experience as always, I have a Sprinter based RV and the service is always correct and prompt. They even washed the RV after performing the service. My advisor is David Z and he is the best
Response from the owner Replied: Carlos, Thank you for the great review of Mercedes-Benz of Tampa. I am proud to hear that David is the best. We appreciate your customer loyalty and we look forward to serving you again in the future. Alex Glickman, General Manager
Google Review
- July 17, 2019
I've been to numerous Mercedes-Benz service departments and found the Tampa location to be the most professional. My service advisor Mike Nankovitch was extremely helpful in getting my car serviced and completed in a very short time period.
Response from the owner Replied: Dan, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. It gives me great pride to know that Mike was extremely helpful. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- July 17, 2019
Prompt meeting with Jesus. He provided frequent updates on the works being performed. He then took me to my car and demonstrated all the completed work. A terrific experience.
Response from the owner Replied: Steve, Thank you for your positive review of Mercedes-Benz of Tampa. I am happy to hear that Jesus provided frequent updates. If there is anything we can do for you in the future, please let us know. Alex Glickman, General Manager
Google Review
- July 17, 2019
Response from the owner Replied: We appreciate your positive review of our dealership.
Google Review
- July 17, 2019
Response from the owner Replied: We appreciate your positive review of our dealership.
Google Review
- July 17, 2019
Response from the owner Replied: We appreciate your positive review of our dealership.
Google Review
- July 17, 2019
Response from the owner Replied: We appreciate your positive review of our dealership.
Google Review
- July 17, 2019
Jesus Valiente is the Best Service advisor. I have always had the best experience at this dealership. Keep it up!
Response from the owner Replied: Yamille, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Jesus is the best service advisor. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 16, 2019
Technical job delivered was fine. Lack of communication & missing information about processing are cons.Edit: Customer Service Manager was in touch. He is so kind and he did his best to rectify the situation. I really appreciate. Thanks to Mr. John.
Response from the owner Replied: We appreciate your feedback. I am pleased to hear that our team did a good job technically. I do apologize for any lack of communication that occurred, however. Please contact me at your convenience to discuss your visit with us in further detail. Alex Glickman, General Manager, 813-580-5251
Google Review
- July 16, 2019
We have Ali as out sales rep and he is wonderful!! Jay in finance was just as wonderful!! We ended up buying the vehicle we were looking for!! Thanks Ali!!!!
Response from the owner Replied: Randy, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. I am happy to hear that Ali and Jay are wonderful. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- July 16, 2019
Ralph is the man when it comes to getting your car serviced! He is in constant communication with me and keeps me well informed during the process. He is also very accommodating and ensures my needs are well taken care of. The environment there is very friendly and welcoming. I feel like a valued...
Response from the owner Replied: Javier, Thank you for leaving a positive review of Mercedes-Benz of Tampa. Customer service is paramount, so I am happy to hear that Ralph keeps you in constant communication and is very accommodating. We appreciate your business and if you need anything in the future, please make sure to let us know. Alex Glickman, General Manager
Google Review
- July 16, 2019
Chip and Juli made sure I was fully taken care of and that my car was fixed correctly before I left. Chip sat with me in the car for half an hour to make sure my XM radio was working and set up properly. They were kind and friendly throughout and made my experience seem like less of a chore and more...
Response from the owner Replied: Bailey, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Chip and Juli made sure you were fully taken care of. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 16, 2019
Jaden is very personable and informative, she is very pleasant to work with.
Response from the owner Replied: Debra, Thank you for your high praise of Mercedes-Benz of Tampa. I am happy to hear that Jaden was personable and informative. Please let us know how we may assist you in the future. Alex Glickman, General Manager
Google Review
- July 15, 2019
Jaden is very personable and informative, she is very pleasant to work with.
Google Review
- July 15, 2019
Jesus Valiente ensures that my AMG gets the service it requires and is just plain great to work with. He makes a big difference in how I feel about your dealership.
Response from the owner Replied: Charles, Thank you for taking the time to review Mercedes-Benz of Tampa. We take pride in exceeding our customers' expectations so I am thrilled to hear that Jesus is great to work with. We value your business and look forward to working with you again. Alex Glickman, General Manager
Google Review
- July 15, 2019
Jaden was absolutely amazing, she is very thorough and made my experience very good. In the past Ive had some ok experiences she definitely is keeping me a customer here, u goGirl!
Response from the owner Replied: Katie, Thank you for taking the time to share your experience with me and the rest of our team here at Mercedes-Benz of Tampa. Providing outstanding service to all of our customers is our top priority so I am thrilled to hear Jaden was amazing and thorough. Please don't hesitate to reach out if you have any questions or need anything else. Alex Glickman, General Manager
Google Review
- July 15, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 15, 2019
Darrell was excellent
Response from the owner Replied: Stanley, Thank you for the excellent review of Mercedes-Benz of Tampa! I am happy to hear that Darrell was excellent. We look forward to seeing you again for service. Alex Glickman, General Manager
Google Review
- July 15, 2019
Excellent service! Jaden took time to explain why my problem occurred, not only solved it--complimentary! Thanks so much.
Response from the owner Replied: Sandra, Thank you for the 5-star review of Mercedes-Benz of Tampa. Our goal is to provide excellent customer service and I am pleased that Jaden provided excellent service. Thank you for your business and we look forward to serving you again. Alex Glickman, General Manager
Google Review
- July 15, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 13, 2019
Fantastic experience with this dealership!Juli was my service advisor, she did an excellent job. .. a true professional!
Google Review
- July 13, 2019
Jaden, in the service department has been a rockstar. Her knowledge, support, empathy, and customer care is one of the best I have experience. Mercedes of Tampa you have a jewel in jaden.
Response from the owner Replied: Thank you for leaving a positive review of Mercedes-Benz of Tampa. Customer service is paramount, so I am happy to hear that Jaden is a rockstar. We appreciate your business and if you need anything in the future, please make sure to let us know. Alex Glickman, General Manager
Google Review
- July 13, 2019
Jaden has gone above and beyond to help me out with the recent issues on my vehicle. She has been extremely helpful and personable. Her great customer service is very much appreciated!
Response from the owner Replied: Adam, Thank you for leaving a positive review of Mercedes-Benz of Tampa. Customer service is paramount, so I am happy to hear that Jaden goes above and beyond. We appreciate your business and if you need anything in the future, please make sure to let us know. Alex Glickman, General Manager
Google Review
- July 12, 2019
Jaleel Khan is my service advisor for many years now. He always takes great care of me, makes sure I get the best price and service possible. Thanks Jaleel, youre the best!
Response from the owner Replied: April, Thank you for your positive review of Mercedes-Benz of Tampa. We appreciate your business and I am glad that Jaleel takes great care of you. Please do not hesitate to contact us if we can be of any further automotive assistance. Alex Glickman, General Manager
Google Review
- July 12, 2019
Staff are friendly, knowledgeable and on point
Google Review
- July 12, 2019
Thanks rick!You and your team helped me pin point the issue. Always a pleasure thank you.
Google Review
- July 12, 2019
After years of service at MB of Tampa I have to say that I've had nothing but a great brand experience and top customer satisfaction in dealing with any matter regarding my vehicles. The parts department is great, but the most important department to me is the service department b/c it's not always...
Google Review
- July 12, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 12, 2019
Julie Martin always takes good care of me when I come in for service. Great communication and customer service. Thanks again Julie!
Response from the owner Replied: Ryan, We at Mercedes-Benz of Tampa appreciate your positive review of our dealership. I am very pleased to hear that Julie takes good care of you. Thank you for your business! Alex Glickman, General Manager
Google Review
- July 12, 2019
Great - was out fast !
Response from the owner Replied: Sandra, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. It gives me great pride to know that our team was fast. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- July 12, 2019
Working with this dealership from the sale to initial service has been excellent. They have met their promises and met my needs very effectively. The GO-TO Mercedes dealership for me.
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Tampa. I am happy to hear that our team has met your needs effectively. If there is anything we can do for you in the future, please let us know. Alex Glickman, General Manager
Google Review
- July 12, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 12, 2019
Jaleel is service is the best!
Response from the owner Replied: Christine, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Jaleel is the best. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 12, 2019
Dan provided me with excellent customer service and support during my last visit. Mercedes-Benz service has always provided me outstanding service for over 20 years of owning Mercedes cars.
Response from the owner Replied: Robert, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. I am happy to hear that Dan provided you with excellent customer service. We appreciate your loyalty. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- July 12, 2019
My advisor was extremely helpful and provided excellent service.
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 11, 2019
I don't bring my cars back to the dealer for repairs, BUT I had to this time. My reasoning I don't trust them. I was greeted by a service advisor JADEN BATTEN, who was not only professional, but listened to what I had to say. She did not try to fast talk me, nor talk over me. She understood my...
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Tampa. We appreciate your business and I am glad that Jaden was professional and listened to what you had to say. PLease do not hesitate to contact us if we can be of any further automotive assistance. Alex Glickman, General Manager
Google Review
- July 11, 2019
Always such a pleasure getting any service done at this dealership. Jaden has been so helpful and prompt with making sure my car was taken care of. She has followed up and kept me informed along the process and would highly recommend!
Response from the owner Replied: Michelle, Thank you for the great review of Mercedes-Benz of Tampa. Your satisfaction is important to us, so I am pleased that Jaden is helpful and prompt. We look forward to working with you again. Alex Glickman, General Manager
Google Review
- July 11, 2019
Google Review
- July 11, 2019
very good service
Response from the owner Replied: Ronald, Thank you for the great review of Mercedes-Benz of Tampa. I am proud to hear that our team provided good service. We look forward to serving you again in the future. Alex Glickman, General Manager
Google Review
- July 11, 2019
I don't bring my cars back to the dealer for repairs, BUT I had to this time. My reasoning I don't trust them. I was greeted by a service advisor JADEN BATTEN, who was not only professional, but listened to what I had to say. She did not try to fast talk me, nor talk over me. She understood my...
Google Review
- July 11, 2019
Service department was excellent, Jaden Batten took control of my problems and kept me informed of the progress on the service visit. All problems were resolved efficiently.
Response from the owner Replied: Thank you for visiting us at Mercedes-Benz of Tampa. We are happy that Jaden kept you informed. If there is ever anything you need in the future, please let us know. Alex Glickman, General Manager
Google Review
- July 11, 2019
JADEN Batten was awesome and very helpful.. She is my Service Advisor for any of my Mercedes Benz vehicles...
Response from the owner Replied: Juan, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Jade is awesome and helpful. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 11, 2019
Jaden is extremely responsive, delivered on time, and was pleasant to work with. Great experience.
Response from the owner Replied: Peter, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. I am happy to hear that Jade is responsive and pleasant to work with. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- July 11, 2019
Jaden in service is very professional and super friendly. Every time I have had a service issue she has exceeded my expectations on getting it resolved. She makes every visit a breeze; I always feel comfortable knowing my needs will be taken care of with her!
Response from the owner Replied: Daniella, Thank you for the great review of Mercedes-Benz of Tampa. Your satisfaction is important to us, so I am happy to hear that Jaden is professional and exceeded your expectations. We look forward to working with you again. Alex Glickman, General Manager
Google Review
- July 11, 2019
Service was beyond great!
Response from the owner Replied: Theresa, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that our team provided beyond great service. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 11, 2019
I just wanted to update my recent experience with Mercedes of Tampa Bay. My service rep was Ms Jade Batten, who By the way was very professional Courteous and very patient. She explain each step of the process and even provided me a free rental car. I give miss Batten 5 stars for outstanding...
Response from the owner Replied: Rob, Thank you for leaving a positive review of Mercedes-Benz of Tampa. Customer service is paramount, so I am happy to hear that Jade was professional and explained each step of the process. We appreciate your business and if you need anything in the future, please make sure to let us know. Alex Glickman, General Manager
Google Review
- July 11, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 11, 2019
Jaden Batten was so awesome !!! Best service advisor!
Response from the owner Replied: Jeffrey, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. It gives me great pride to know that Jaden was awesome. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- July 11, 2019
One of the best dealerships ever! I was in for with a new car for maintenance and Jaden in service really helped me out. She was able to fix everything on the car and provide a general inspection for free. They even washed my car, it looks great! I would continue doing business with Mercedes of...
Response from the owner Replied: Joshua, Thank you for your positive review of Mercedes-Benz of Tampa. I am happy to hear that Jaden really helped you out and our team provided you with the information when it came to your maintenance. If there is anything we can do for you in the future, please let us know. Alex Glickman, General Manager
Google Review
- July 11, 2019
I just like to say that Julie Boland in Service showed me, as a customer, excellence every step of the way. When you go to the dealership, you expect lack of emotion and high prices, and nothing more. That wasn't the case with Julie. Not only did she keep me informed consistently, but she had a...
Response from the owner Replied: We at Mercedes-Benz of Tampa appreciate your positive review of our dealership. I am very pleased to hear that Julie kept you informed and made your visit memorable. Thank you for your business! Alex Glickman, General Manager
Google Review
- July 11, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 10, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 10, 2019
THEY HELP US IN EVERY SITUATION AND WE FEEL LIKE AT HOMETHANK YOU VERY MUCH
Response from the owner Replied: Pablo, Thank you for the 5-star review of Mercedes-Benz of Tampa. Our goal is to provide excellent customer service and I am pleased that our team makes you feel at home. Thank you for your business and we look forward to serving you again. Alex Glickman, General Manager
Google Review
- July 10, 2019
Google Review
- July 10, 2019
Ralph was an EXCEPTIONAL Technician.....Really appreciate his attention to detail and his follow through in a very difficult issue. My experience with M-B Tampa was flawless. If I lived in Tampa, you would be my dealer of choice. Thanks for your professional attention. Respectfully, Dr. R. Benton...
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Ralph was exceptional and provided good attention to detail. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 10, 2019
great experience....people who helped me were wonderful..
Response from the owner Replied: Saul, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. I am happy to hear that our team provided a great experience. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- July 10, 2019
Great as usual. Always a pleasure shopping with Mercedes Benz of Tampa as well as their service department.
Response from the owner Replied: Ronald, Thank you for taking the time to share your feedback. I am pleased to hear that it's a pleasure working with our service department. Please let us know how we can be of further assistance. Alex Glickman, General Manager
Google Review
- July 10, 2019
Dan, thank you for giving us the VIP treatment and for going out of your way to make us happy while we were having the issues with our car.
Response from the owner Replied: Rick, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that our team provided the VIP treatment. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 09, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 09, 2019
Florida Fire Service Inc
Response from the owner Replied: Doug, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that our team provided a 5-star experience. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 09, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 09, 2019
Great service this morning. Ellen is great, always takes of my appointments in professional yet personal style. She said it would take 2 hours for the service, it did and she kept me posted while I waited. Overall really good experience.
Response from the owner Replied: Linda, Thank you for leaving a positive review of Mercedes-Benz of Tampa. Customer service is paramount, so I am happy to hear that Ellen is great and kept you posted. We appreciate your business and if you need anything in the future, please make sure to let us know. Alex Glickman, General Manager
Google Review
- July 09, 2019
I would give the service team 5 stars! I worked directly with Jaden Batten and can not say enough great things about her. She kept me updated throughout my service appointment. She made sure I did not have any questions and also that I was aware of everything that was being completed in that...
Response from the owner Replied: Katie, We at Mercedes-Benz of Tampa appreciate your positive review of our dealership. I am very pleased to hear that Jade kept you updated and was a pleasure to work with. Thank you for your business! Alex Glickman, General Manager
Google Review
- July 09, 2019
Response from the owner Replied: I am sorry to hear that you did not have a more positive experience with us at Courtesy Hyundai. Please reach out to me at your convenience so we may assist you in moving forward towards a resolution. Alex Glickman, General Manager, 813-324-2866
Google Review
- July 09, 2019
Response from the owner Replied: Brad, sorry to hear that you had this experience with us. We hope you are willing to give us another chance. Please reach out to me at your convenience so we can work towards a resolution. Alex Glickman, General Manager, 813-324-2866
Google Review
- July 09, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 09, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 09, 2019
excellent, they found and fixed the problem within an hour.
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that our team is excellent. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 08, 2019
After years of service at MB of Tampa I have to say that I've had nothing but a great brand experience and top customer satisfaction in dealing with any matter regarding my vehicles. The parts department is great, but the most important department to me is the service department b/c it's not always...
Google Review
- July 08, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 08, 2019
I learn my lesson!I wont take my car to an other place!Im staying with the best team, mechanics and supportThanks to Me Bob NetMy advisor
Response from the owner Replied: Thank you for the great review of Mercedes-Benz of Tampa. I am proud to hear that Bob and our team is the best. We look forward to serving you again in the future. Alex Glickman, General Manager
Google Review
- July 08, 2019
Excellent, Joey my Service Rep did a great job working my job order, he was awesome and professional, knowledgeable, and efficient. Facilities where very accommodating
Response from the owner Replied: Steven, We at Mercedes-Benz of Tampa appreciate your positive review of our dealership. I am pleased to hear Kimberly and our team were professional and efficient. We appreciate your business. Alex Glickman, General Manager
Google Review
- July 08, 2019
Jaleel Khan is my service advisor for many years now. He always takes great care of me, makes sure I get the best price and service possible. Thanks Jaleel, youre the best!
Google Review
- July 08, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 08, 2019
Response from the owner Replied: We appreciate your positive review of our dealership.
Google Review
- July 07, 2019
Response from the owner Replied: We appreciate your positive review of our dealership.
Google Review
- July 07, 2019
After years of service at MB of Tampa I have to say that I've had nothing but a great brand experience and top customer satisfaction in dealing with any matter regarding my vehicles. The parts department is great, but the most important department to me is the service department b/c it's not always...
Google Review
- July 06, 2019
My windshield wiper arm flew off of my car last weekend. Went to this dealership and bought $85 windshield wipers and had them install them. Realized new wiper blades are not functioning properly. They were stuttering and they left two deep scratches in my windshield. I call and service again...
Response from the owner Replied: Brett, Thank you for your review. We appreciate your feedback and as always, will utilize to improve our customer experience. Our apologies for not exceeding your expectations. Alex Glickman, General Manager
Yelp Review
- July 06, 2019
I generally love this place because we always get such great service from David who has sold us 3 cars and handled one trade in. However, within the last month of having service done at this location, my handicap plaque has been stolen and over $200 of items I left in the trunk from Ikea were...
General M. Replied: LaTerria, thank you for leaving a review.I can assureyou that our service teamvalues honesty andintegrity and always has the customer's best interest in mind. If you would like to speak with me, perhaps I can answer any questions you may have and restore your faith in our service department. Alex Glickman, General Manager, 813-580-5251
Google Review
- July 05, 2019
Great team and great service. I wouldnt go anywhere else.
Response from the owner Replied: David, Thank you for taking the time to review Mercedes-Benz of Tampa. We take pride in exceeding our customers' expectations so I am thrilled to hear that our team is great. We value your business and look forward to working with you again. Alex Glickman, General Manager
Google Review
- July 05, 2019
Fantastic experience with this dealership!Juli was my service advisor, she did an excellent job. .. a true professional!
Response from the owner Replied: Andrea, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Juli did an excellent job. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 05, 2019
Bob Net always provides superior service experience! He's one of the main reasons I have continued to be a longtime customer of MB of Tampa.
Response from the owner Replied: Lisa, Thank you for the excellent review of Mercedes-Benz of Tampa! I am happy to hear that Bob provided superior service. We look forward to seeing you again for service. Alex Glickman, General Manager
Google Review
- July 05, 2019
As always, this place is #1! Especially Joey, he is available to get me in and out at any time! The staff and service is def A+++++, Great job guys!
Response from the owner Replied: Jazmin, Thank you for the 5-star review of Mercedes-Benz of Tampa. Our goal is to provide excellent customer service and I am pleased that Joey and our team provided an A++++ experience. Thank you for your business and we look forward to serving you again. Alex Glickman, General Manager
Google Review
- July 05, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 05, 2019
Very efficient.
Response from the owner Replied: Tammy, Thank you for the great review of Mercedes-Benz of Tampa. Your satisfaction is important to us, so I am pleased that our team was efficient. We look forward to working with you again. Alex Glickman, General Manager
Google Review
- July 04, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 04, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 04, 2019
Fantastic experience with this dealership!Juli was my service advisor, she did an excellent job. .. a true professional!
Response from the owner Replied: Andrea, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Juli did an excellent job. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 04, 2019
I was extremely pleased with my experience at Mercedes of Tampa. Manny goes above and beyond to provide great customer service.
Response from the owner Replied: Kimberly, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. It gives me great pride to know that Manny goes above and beyond. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- July 04, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 04, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 04, 2019
Bob Net is wonderful to work with! He goes above and beyond to provide the best customer experience possible! Thank you
Response from the owner Replied: Tellie, Thank you for taking the time to share your experience with me and the rest of our team here at Mercedes-Benz of Tampa. Providing outstanding service to all of our customers is our top priority so I am thrilled to hear Bob was wonderful to work with. Please don't hesitate to reach out if you have any questions or need anything else. Alex Glickman, General Manager
Google Review
- July 04, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 03, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 03, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 03, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 03, 2019
Nice dealership and great employees
Response from the owner Replied: Tarek, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that our team is great. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 02, 2019
My service advisor Juli Martin was A-awesome! This was my first MB service here in Florida being a new resident from Virginia and I was so lucky to be assigned to Juli. She was very skillful & detailed in explaining to me what was being done to my car and made me instantly feel at home! I thought I...
Response from the owner Replied: Mimi, Thank you for leaving a positive review of Mercedes-Benz of Tampa. Customer service is paramount, so I am happy to hear that Juli was skillful and detailed. We appreciate your business and if you need anything in the future, please make sure to let us know. Alex Glickman, General Manager
Google Review
- July 02, 2019
Worst Experience, For straight 3 weeks I went to have a car wash and every time there machine was down. Today I even called before going there and they said yes it is working and when I reached there after half an hour drive, they said machine is still down. I was not expecting this kind of service...
Google Review
- July 02, 2019
Fantastic experience with this dealership!Juli was my service advisor, she did an excellent job. .. a true professional!
Response from the owner Replied: Andrea, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Juli did an excellent job. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 02, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 02, 2019
I went in with a vehicle that had negative equity unsure of what Mercedes would be able to do for me. My leasing consultant Antonio Ciraco was AMAZING!!!! I told him upfront what my situation was and he provided me with a beautiful 2019 C-Class C 300 Sedan. We did not have to go back and forth about...
Response from the owner Replied: Antonia, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. I am happy to hear that Antonio was AMAZING and did everything in his power to make sure you were satisfied. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- July 02, 2019
Service was great. Car was done well, quickly and they had a loaner car. Tampa Mercedes seems to rise above many of the other dealers. Many steps above the South Orlando Dealer! I am disappointed in my center piano-black console fading and turning colors already. It looks terrible and is...
Response from the owner Replied: Cal, Thank you for your positive review of Mercedes-Benz of Tampa. I am happy to hear that our team rises above. We appreciate your additional feedback. If there is anything we can do for you in the future, please let us know. Alex Glickman, General Manager
Google Review
- July 02, 2019
I was extremely pleased with my experience at Mercedes of Tampa. Manny goes above and beyond to provide great customer service.
Google Review
- July 02, 2019
Had a large screw and washer in my newly purchased tire. I texted the line listed on Google and the response was almost immediate. Within minutes I had an appointment in 10min to drop off the car to get the tire replaced. When I arrived, Ellen took care of me like I was a friend! I felt well taken...
Response from the owner Replied: April, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. I am happy to hear that Ellen took good care of you and we were able to get you back on the road quickly. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- July 02, 2019
Loaner car on service
Response from the owner Replied: Neil, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. It gives me great pride to know that our team provided a 5-star experience. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- July 01, 2019
Great service, in and out as usual.
Google Review
- July 01, 2019
We are very satisfied with the help and knowledge Skevos provided to make sure we were happy with the car we purchased.. Thank You Skevos!!!
Response from the owner Replied: Alise, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Skevos was knowledgeable and you were satisfied with the car purchasing experience. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 01, 2019
Google Review
- July 01, 2019
Mbot always goes above and beyond. Professional clean cut people providing excellent service.
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Tampa. I am happy to hear that our team goes above and beyond. If there is anything we can do for you in the future, please let us know. Alex Glickman, General Manager
Google Review
- July 01, 2019
Jaleel provided great fast service on my recent visit to the Service Department. He took care of the nail in my tire, put new batteries in my key fobs and had the car washed. Thank you Jaleel
Response from the owner Replied: Ginny, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. I am happy to hear that Jaleel provides fast service. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- July 01, 2019
Derick, Christian, and Shay were all amazing. They made the car buying process easy. I appreciate Dericks knowledge and expertise as I bought my first Mercedes. I will definitely recommend anyone in the car buying market to come to Mercedes of Tampa Bay.
Response from the owner Replied: Alexis, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Derick, Christian, and Shay were amazing and made the car buying process easy. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- July 01, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- July 01, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- June 30, 2019
Google Review
- June 29, 2019
I had a two and a half hour wait for them to confirm what I told them was wrong-I just needed a new gas cap. Something that can easily be determined by doing a quick diagnostic test. People with major services came and went as I waited. This was such a poor first time experience. Next time Ill be...
Response from the owner Replied: Soyini, Thank you for taking the time to leave your feedback. I regret to hear your first visit was not exemplary and I apologize for the long wait you experienced. I would like to speak with you further about your visit, and hopefully restore your faith in us, if you would please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Yelp Review
- June 29, 2019
I had a two and a half hour wait for them to confirm what I told them was wrong-I just needed a new gas cap. Something that can easily be determined by doing a quick diagnostic test. People with major services came and went as I waited. This was such a poor first time experience. Next time I'll be...
General M. Replied: Soy, Thank you for taking the time to leave your feedback. I regret to hear your first visit was not exemplary and I apologize for the long wait you experienced. I would like to speak with you further about your visit, and hopefully restore your faith in us, if you would please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- June 29, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- June 29, 2019
Came to get my car wash and air in my tires. When I got my car back it was not clean so I ask the young man if my car was wash he said yes but due to an appointment i got in my car and head to my appointment went to the back and my car to retrieve and item and realize my car was still the same way I...
Response from the owner Replied: Marva, We appreciate your review. I apologize for the miscommunication that has occurred. I would be happy to assist you. Please contact me at your convenience. Alex Glickman, General Manager, 813-580-5251
Google Review
- June 28, 2019
I bought a MB GLC yesterday, and it was such a painless experience. I was nervous going into the dealership, but I was soon greeted by salesman, Aliwho was very friendly, knowledgeable and transparent about all the questions I had. He worked very hard to make this deal happen and satisfy my demands,...
Google Review
- June 28, 2019
Very Professional and courteous
Response from the owner Replied: Lester, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. It gives me great pride to know that our team was professional and courteous. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- June 28, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- June 28, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- June 28, 2019
My experience was marvelous. My sales man Antonio C. Was the best I have ever had. Very tentative to my wishes and made it all happen
Response from the owner Replied: Brenda, Thank you for your positive review of Mercedes-Benz of Tampa. I am very pleased to hear that Antonio was marvelous and made it all happen. Thank you for your business and we look forward to working with you again in the future. Alex Glickman, General Manager
Google Review
- June 27, 2019
After years of service at MB of Tampa I have to say that I've had nothing but a great brand experience and top customer satisfaction in dealing with any matter regarding my vehicles. The parts department is great, but the most important department to me is the service department b/c it's not always...
Response from the owner Replied: I am glad you enjoyed your experience at Mercedes-Benz of Tampa. I am happy to hear that Jaleel is the best and had single-handily made you a loyal Mercedes-Benz owner. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- June 27, 2019
My experience was marvelous. My sales man Antonio C. Was the best I have ever had. Very tentative to my wishes and made it all happen
Google Review
- June 27, 2019
Response from the owner Replied: We appreciate your positive review
Google Review
- June 26, 2019
Darrell Williams and the tech team did great as usual in diagnosing and solving my cars issues economically. Thanks!
Response from the owner Replied: Kurt, I am glad you enjoyed your experience at Mercedes-Benz of Tampa. It gives me great pride to know that Darrell did a great job diagnosing and solving your car's issue. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager
Google Review
- June 25, 2019
Response from the owner Replied: We appreciate your positive review.
Google Review
- June 25, 2019
I have bought 3 cars from the Mercedes-Benz of Tampa dealership mostly because of the Brand but also the salespeople and my service person, Jaleel Khan. He is on point with my oil changes and normal maintenance. He makes going in for service a...
Response from the owner Replied: Melissa, Thank you for visiting us at Mercedes-Benz of Tampa. We are happy that Jaleel is on point with maintenance. If there is ever anything you need in the future, please let us know. Alex Glickman, General Manager
Google Review
- June 25, 2019
After years of service at MB of Tampa I have to say that I've had nothing but a great brand experience and top customer satisfaction in dealing with any matter regarding my vehicles. The parts department is great, but the most important department to me is the service department b/c it's not always...
Response from the owner Replied: I am glad you enjoyed your experience at Mercedes-Benz of Tampa. I am happy to hear that Jaleel is the best and had single-handily made you a loyal Mercedes-Benz owner. Please let us know in the future what we can do to assist you further. Alex Glickman, General Manager