Cars.com Review
- October 25, 2021
My wife and I bought a CX-5 over the phone and we had a great experience when we got to Carousel Motors store and met with Ben and Sharif. The car is beautiful and so fun to drive!
Cars.com Review
- October 21, 2021
Everyone at Carousel Motors took great care of me. My salesman Thomas B. was awesome. We did all of our communication via text which I really appreciated. He was honest, fast, friendly and efficient. No games, and I was in and out in less than an hour the day I went to pick it up. I drove over 3...
Google Review
- October 13, 2021
Response from the owner Replied: Ah, thank you so much Amy and welcome to the Carousel Automotive family. We so appreciate your business! Your kind words and 5-Star review will definitely be shared with Trent.
Cars.com Review
- October 12, 2021
My experience with Carousel Motors far exceeded my expectations. I typically expect to spend upwards to 3 hours in dealership when making a car purchase. I test drove the car I was interested in and completed the process within 90 minutes with Carousel. Trent, T.J. and the whole Carousel team were...
Google Review
- October 05, 2021
I just bought a lovely used Golf Alltrack and I was happy with the deal and the help I received during the buying process.However,I was told all all filters were to have been replaced and the oil changed. The cabin filter was almost totally plugged as shown, it was even worse than shown but most of...
Response from the owner Replied: Tom, thank you for bringing this to our attention. I don't know all the details but will make sure the GM & Service Director are made aware of your concerns. My goal is to have someone get back to you right away. --- Spoke with the GM and he said the sales consultant has reached out to you to get everything resolved properly. Please let me know if that does not happen. Thank you.
Yelp Review
- October 05, 2021
I'm back with another happy review related to my vehicle. Thanks Iowa City, for doing my Mazda well.I took my Mazda CX-5 in for them to do a check because my engine light came on for the third time in six months (boo). They were able to diagnose and fix the problem AND it was covered under warranty...
Cars.com Review
- October 02, 2021
Carousel Motors was recommended to me by friends, and although I live an hour away, it was by far my best car-buying experience. Susan Farrell is an outstanding Audi specialist! During my first week of ownership, I texted Susan with a few questions, and she had the answers promptly. Excellent...
Google Review
- October 01, 2021
Response from the owner Replied: Thank you for the 5-Star rating Rich.
Google Review
- September 30, 2021
My salesperson, Vaseal Carter, at Carousel Motors gets the job done!!! Thank you so much for helping me get my dream Mercedes-Benz that I have always wanted! He was quick and efficient in showing me the car, and even going above and beyond driving up to my place with the car because I had already...
Response from the owner Replied: Appreciate the kind words Suzy. Did Vaseal pay you to write this? Just kidding! We know he's one of the best consultants out there. We look forward to continuing to serve all your automotive needs. (And maybe a few wants too!)
Cars.com Review
- September 28, 2021
I bought my 2021 Mazda6 from Carousel Mazda. Really good experience. Thomas Brantley was a really good to work with. A kind and friendly salesman who knew his stuff. Overall good service.
Cars.com Review
- September 27, 2021
Carousel Motors and Ben Cool made this the most comfortable car buying experience I've ever had. I felt like he was open and honest and it was so easy and smooth! Will be returning in the future!
Yelp Review
- September 24, 2021
Brian M. and team were fantastic to work with. They were friendly, welcoming and went the extra mile (pun intended) to get us a car that suited our needs and stayed in our budget -- even in these times with low inventories. We were so happy with our experience and will definitely return in the future.
Google Review
- September 22, 2021
I have SMART car - which according to Mercedes-Benz official website is supported and serviced by Mercedes-Benz (many of the parts are actually MB's). It was great to be hung up on, twice, and then in-person referred to another dealer - who told me the same thing. Useless.Maybe contact MB to clear...
Google Review
- September 18, 2021
Response from the owner Replied: Thank you Jose, appreciate the 5-Star rating. Thank you!
Yelp Review
- September 18, 2021
Brian Melendez was fabulous to work with as my husband and I purchased our first electric vehicle, the VW ID4. Brian was responsive to questions and very knowledgeable. He followed up when appropriate and left us alone when appropriate. We highly recommend hIm.
Cars.com Review
- September 18, 2021
Brian Melendez was a wonderful person to help my husband and me with our purchase of our first electric vehicle, the VW ID4. He followed up when appropriate and left us alone when appropriate. He continues to ask us is everything is going well. We highly recommend him!
Cars.com Review
- September 17, 2021
Jack Arendt was so patient and helpful. We are from St. Louis Missouri so we bought the car without seeing it in person. He took the time to take extra pictures. He was there we when arrived to get the car and was and has been available for any questions that we have. I would recommend this...
Google Review
- September 14, 2021
Response from the owner Replied: Thank you Keri! It was our pleasure to serve you.
Cars.com Review
- August 29, 2021
Great service. Knowledgeable staff. Highly recommend Susan Farrell as a salesperson. She was extremely helpful throughout the process of locating and delivering my Allroad. This is the 6th Audi I have purchased or leased from this dealership. Will continue to go back!!!!
Cars.com Review
- August 27, 2021
Purchased a new RS5 from Carousel. Ben was great, easy to work with, very responsive, answered all my questions. I was purchasing from out of state and the process still went extremely well with no issues at all. Recommend highly.
Cars.com Review
- August 26, 2021
We purchased two Audis from this dealership within the last few months. Ryan Wyant took his time to meet our needs. We would highly recommend him to anyone.
Google Review
- August 26, 2021
Response from the owner Replied: Doug, thank you for providing feedback. However, with no comments, we're not exactly sure what happened or if something went wrong. If you would be so kind, please send a detailed email of any issues or concerns to editor@carouselmotors.com. We'll work hard to turn your 2-Star into a 5-Star, once we know the details.
Google Review
- August 24, 2021
Response from the owner Replied: Thank you for the feedback Brian. We'll definitely take it into consideration as we make adjustments to our schedule.
Cars.com Review
- August 23, 2021
We purchased two vehicles from Carousel specifically Ryan Wyant. He made the purchase process extremely easy and did not take a lot of our time. I would highly recommend him if you are looking for a car.
Google Review
- August 17, 2021
Great service & follow up. They took the time to answer all my questions. Not made to feel I was using up their time. No pressure sale. Also I have a blind husband. The manger as well as other sales people keep him company , talk about all kinds of guy stuff. I feel they went beyond , since the...
Response from the owner Replied: Eva, it was a pleasure to work with you and your husband. Thank you so much for the kind words and the 5-Star rating. We trust you will enjoy your new vehicle and we look forward to continuing to serve your automotive needs.
Google Review
- August 12, 2021
Response from the owner Replied: Thank you for the 5-Star rating JH.
Cars.com Review
- August 11, 2021
I did alot of shopping around and price comparing. My text communication with Ernie was great and saved me alot of time spent at at a dealership. I don't like spending a whole day at any dealership! When I went to seal the deal, I worked with Trent and he was wonderful as well! Friendly place...
Google Review
- August 10, 2021
The car was sitting for a whole year, so I just needed to have a general check to make sure everything works properly. They didnt show me the details of the cost and I have to sign the agreement to have a general test on the car. I know the battery need to be changed but I believe ABC three charges...
Response from the owner Replied: Thank you for your feedback. Did some digging into the RO for this car. We presented all the maintenance that is recommended by Mercedes-Benz with a vehicle at 50,000 miles. (Many of which were overdue.) Unfortunately you declined all the work, so there wasn't much more we could do. We highly recommend following OEM guidelines if you want your MB to run and drive like it should. You are always welcomed back and we hope we'll have the privilege to work on your vehicles in the future.
Cars.com Review
- August 07, 2021
Quinn was my salesperson, very knowledgeable of the car I purchased, answered each and every question satisfactorily. Outstanding young man to buy a car from.
Cars.com Review
- August 06, 2021
our agent, Trent was helpful and very nice fast easy and good servce one two three four 5 6 7 8 9 10 11 12
Cars.com Review
- August 05, 2021
Susan Farrell is an outstanding ,intelligent, knowledgable person to work with. I give her credit for buying my third Audi! (I kept the first one for 10years.) I love Audi, but because of the positive experience I had with Susan, I was not even interested in checking out other brands. I totally...
Google Review
- July 29, 2021
Response from the owner Replied: Appreciate the 5-Star rating Esa.
Google Review
- July 23, 2021
Yuchen was so great to work with. He was nothing but helpful and kind to me and my parents. Weve been to several car dealerships over the past few months and carousel has been the best. Highly recommend doing business with these people. 10/10
Response from the owner Replied: Wow, thank you for the extremely kind words Joey. It was a pleasure working with you and want you to know how much we appreciate the 5-Star rating.
Google Review
- July 20, 2021
Easy to work with. Very cordial and knowledgeable. Paperwork was organized and well explained. I would go to there lot again when looking to buy another used vehicle.
Response from the owner Replied: Thank you Steven. We work hard to make it easy for our customers and we thank you for sharing that point in your review. As always, thank you for your business and please reach out if we can serve you in any way regarding your vehicle.
Yelp Review
- July 17, 2021
Shout out to Ben, Thomas, TJ and all the staff at Carousel Motors for a great buying experience. Ben was great about getting back to me promptly about a vehicle that came in that exactly what we were looking for. Gonna love this little darling for years to come. #mazdacx30 #zoomzoom
Google Review
- July 14, 2021
Prompt and courteous service. Kept me informed along the way.
Response from the owner Replied: Thank you Rick! Appreciate your business and the 5-Star rating.
Yelp Review
- July 14, 2021
Worked with Ryan Wyant on our test drive of a couple vehicles and ended up purchasing the one we liked best. Ryan made this a very easy experience and showed excellent responsiveness and follow up to ensure we were happy with the vehicle we select.He was very knowledgeable on all models and their...
Google Review
- July 07, 2021
Worked with Ryan Wyant of Carousel Mercedes/Audi to purchase our 2021 MB GLS. He was upfront regarding the current vehicle shortage, thoroughly explaining all of our options. In the end he was able to get us in the type of vehicle we preferred (last one in town) and was reasonable in the...
Response from the owner Replied: Matthew what a great choice for a vehicle. We know you'll thoroughly enjoy your new GLS. Thank you for your business and the 5-Star review. Please let us know if there's anything else we can do to serve you.
Yelp Review
- July 04, 2021
Positive experience with Ryan and the Sales staff at Carousel. Really like the Honda Pilot and appreciate their willingness to work with us on price. Thanks
Google Review
- June 21, 2021
Great hot dogs
Response from the owner Replied: Jake, we're a little confused by your review. We don't sell or serve any hotdogs at Carousel but the 1-Star rating is of concern to us. Can you please provide a little more detail around your recent experience? Thank you.
Google Review
- June 17, 2021
Response from the owner Replied: Thank you for the 5-Star Angie.
Google Review
- June 17, 2021
My family has been a client of Carousel for almost a decade. Recently, I took my car here for a regular maintenance and the car got damaged during it. Things like this are not nice, but they happen, and what is important is how organizations deal with such situations. Carousel Motors handled it very...
Response from the owner Replied: Well, as you know, no business is perfect but when mistakes happen, we'll work to correct them as quickly as possible. Thank you for the 5-Star review and the transparent, detailed feedback!
Google Review
- June 10, 2021
Response from the owner Replied: Thank you for the 5-Star review Jason.
Cars.com Review
- June 09, 2021
Great buying experience at Carousel Motors. My salesman Brian was very friendly, down to earth, very knowledgeable about the car I was looking for, and did a great job overall. I got the vehicle at a fair price and had a great overall experience. I would recommend Brian and Carousel to anyone!
Cars.com Review
- June 08, 2021
Ben was excellent to work with, not pushy and allowed me to make my own decision. I felt like he was transparent and open with the whole process. Would send any friend to him to buy a car.
Google Review
- June 07, 2021
I just recently went in to make a deal with a Mercedes Benz it went very very smoothly! I had help by Brian who really helped me in purchasing my vehicle and I couldn't have asked for more.
Response from the owner Replied: Thank you Gaby. We really appreciate the kind words, 5-Star rating and choosing Carousel Motors as your Mercedes-Benz dealer. We look forward to serving all your automotive needs, as you enjoy your new vehicle.
Yelp Review
- June 07, 2021
I had a less than desirable experience with Carousel and their affiliates. Bought a used car that had essentially been in a wreck (not disclosed). The warranty I was sold didn't cover the damage or the parts and labor. My car ended up at a body shop x1 without my consent or knowledge. It was a...
Yelp Review
- June 06, 2021
Worked with Susan Farrell several times over the past 15 years. She has always been responsive, easy to communicate with and treated me "not like being at a car dealership". She has valued my time and made every purchase quick and smooth. It will be worth the drive from Des Moines next time I trade...
Cars.com Review
- June 01, 2021
Great buying experience at Carousel Motors. Salesperson Ben was on top of his game and really took care of us. I got the vehicle I was looking for at the right price.
Cars.com Review
- May 31, 2021
We had an excellent experience with Ryan Wyant, our salesman. Ryan is very knowledgeable and helpful. He spent time acquainting us with the new Audi technology. We will recommend Carousel!
Google Review
- May 29, 2021
Susan Farrells customer service is the absolute best. Susan goes above & beyond to help you choose the car thats best suited for your wants & needs. She really cares about you. She is very thorough throughout process, from start to finish, and makes sure you know how to use all the features of...
Response from the owner Replied: Cara, thank you for the very kind words and 5-Star rating. We completely agree with you about Susan's customer service, it's top notch. And the beautiful thing is, she gives 100% dedication and attention to every customer she works with. So glad you got to experience her process and we thank you for your continued support of Carousel Motors.
Google Review
- May 29, 2021
Tom Akin is the amazing! We will be back just to work with Tom. Hes the greatest!!
Response from the owner Replied: Thank you for the 5-Star rating and kind comments about Tom. He's definitely one of the best in the business and we're fortunate to have him on our staff.
Cars.com Review
- May 28, 2021
Ben Cool, is a great salesman to work with. The dealership is well rung and low key. Nice selection of vehicles and very good atmosphere for all.
Cars.com Review
- May 28, 2021
Thank you with all your help when buying a new car. This was my first car and you did amazing at helping me! Thank you again
Cars.com Review
- May 25, 2021
Ryan was conscientious, helpful and easy to work with during the purchase of our new vehicle. He listened to our needs and his low-pressure style was appreciative. We love the Atlas!
Cars.com Review
- May 24, 2021
Benjamin was not overly pushy and was very accommodating in allowing multiple test drives. I would recommend him to other in the market. Thank you
Cars.com Review
- May 21, 2021
Susan Farrel is unusually direct, especially for a car salesperson. I really appreciated that about her in deciding to buy my most recent car. The dealership seems great to, it must be shes worked there for about 30 years. They stood behind their product even when the didnt have too.
Cars.com Review
- May 18, 2021
Susan Farrell is an A1 salesperson. She knows her cars and what fits your needs. Very professional and helps you with all the gadgets any time
Cars.com Review
- May 17, 2021
Worked with Brian on a new ID.4 First Edition. He was prompt with responding to questions and was able to handle nearly everything over text message. Picked up the car and was in the dealership briefly, no pushy upgrade sales or protection packages. Short, to the point, and professional. Highly...
Cars.com Review
- May 10, 2021
Traded in my truck last week. They gave good trade-in price, and put the numbers together swiftly and made the process easy. Sales and finance personnel were professional and made things easy for us. Much appreciated. Love the new vehicle.
Cars.com Review
- May 08, 2021
Have purchased many new cars at Carousel Motors. Excellent customer service and Susan Farrell is the best dealer we have ever worked with. Thats what keeps us coming back.
Cars.com Review
- May 06, 2021
Excellent experience Our salesman Ryan Wyant has done a terrific job from start to finish. Highly recommend this dealership. They made the buying experience a pleasure.
Google Review
- May 02, 2021
Response from the owner Replied: Thank you for the 5-Star review on Google.
Google Review
- April 28, 2021
They are the best staff is courteous. Easy to get appointments very accommodating service is professional
Response from the owner Replied: Thank you Laura. We appreciate your kind words and continued business!
Google Review
- April 28, 2021
Susan is the best thanks to all at carousel we're driving home now with our new car and we I love it
Response from the owner Replied: We quite agree with you Carol. Susan is one of the best and we're fortunate to have her on our team. Thank you for the 5-Star review and kind words.
Cars.com Review
- April 27, 2021
Buying a car here was the least painful experience I have ever had. From the time I called Ryan made sure I was well informed about the car I wanted and was helpful every step of the way. I have already recommended friends and family to shop here in the future.
Yelp Review
- April 26, 2021
Susan Farrell is the best. No hurry and no pressure. Very knowledgeable on all her brands. Definitely will go back to Susan, again.Bruce A.
Cars.com Review
- April 21, 2021
I went in just looking and ended up buying my 2018 Nissan Rogue! I could not be happier with my purchase! Tawni and Trent both made buying a newer vehicle so easy. There was no high pressure sales tactics. They genuinely listened to what I wanted and could afford. Thanks guys for everything!
Cars.com Review
- April 20, 2021
If your looking for new or used Carousel is the place to go. Thomas Brantley is the guy to see. The wife and I will being seeing Thomas for our next vehicle.
Google Review
- April 19, 2021
Thomas Akin is a great person with a great deal of knowledge.when it comes to the Mercedes Benz brand...Thanks Tom
Response from the owner Replied: Couldn't agree with you more Tim. We love having Tom on our expert team of Mercedes consultants. Thank you for your business and posting a 5-Star review.
Google Review
- April 19, 2021
Ryan was great to work with! From the first email to the last text message... great experience. The finance department was helpful and easy to work with, as well. Highly recommend!
Response from the owner Replied: Thank you Kimberly. We so appreciate you taking the time to post this review on Google. Enjoy your new car and don't hesitate to reach out to Ryan with any questions. Welcome to the Carousel family!
Google Review
- April 19, 2021
Service dept responded me, don't say who is speaking???. Finally understood after asking to represent herself that I am speaking with Ashley... Absolutely incompetence. Don't know anything, put me on hold for 10 minutes to go and ask somebody....Came back, I am sorry she said he is busy with a...
Response from the owner Replied: As someone who has worked with our clients and on our team for a very long time, Ashley is an extremely competent automotive team member at Carousel Motors. She attempted to accomplish what you wanted when you called, by trying to get our best VW advisor on the line with you. Unfortunately, we had multiple VW clients standing in front of him, already waiting to be served. We did not find it wise to ask those clients to wait so he could take a phone call. Our goal is always 100% customer satisfaction and our desire is to meet those needs in the quickest possible way. We're sorry to see this led to your one star review. We wish you all the best in your search for VW diagnosis work.
Google Review
- April 19, 2021
Service dept responded me, don't say who is speaking???. Finally understood after asking to represent herself that I am speaking with Ashley... Absolutely incompetence. Don't know anything, put me on hold for 10 minutes to go and ask somebody....Came back, I am sorry she said he is busy with a...
Response from the owner Replied: As someone who has worked with our clients and on our team for a very long time, Ashley is an extremely competent automotive team member at Carousel Motors. She attempted to accomplish what you wanted when you called, by trying to get our best VW advisor on the line with you. Unfortunately, we had multiple VW clients standing in front of him, already waiting to be served. We did not find it wise to ask those clients to wait so he could take a phone call. Our goal is always 100% customer satisfaction and our desire is to meet those needs in the quickest possible way. We're sorry to see this led to your one star review. We wish you all the best in your search for VW diagnosis work.
Google Review
- April 16, 2021
Ryan was great to work with! From the first email to the last text message... great experience. The finance department was helpful and easy to work with, as well. Highly recommend!
Response from the owner Replied: Thank you Kimberly. We so appreciate you taking the time to post this review on Google. Enjoy your new car and don't hesitate to reach out to Ryan with any questions. Welcome to the Carousel family!
Google Review
- April 15, 2021
Thomas Akin is a great person with a great deal of knowledge.when it comes to the Mercedes Benz brand...Thanks Tom
Response from the owner Replied: Couldn't agree with you more Tim. We love having Tom on our expert team of Mercedes consultants. Thank you for your business and posting a 5-Star review.
Google Review
- April 13, 2021
Paid this dealership in October a deposit of $5,000.00 to order a Gwagon. I was told in December by the salesman that my order was next. Today being 6 months, I called the manager and he told me I still had orders in front of me. I think this is a very dishonest, greedy, dealership. BEWARE!!!!I have...
Google Review
- April 12, 2021
Ryan was great to work with! I was in the market for a Mazda CX-5 and he did a fantastic job showing the car, demonstrating all the features, and answering my questions. Everyone else also seemed fantastic to work with, would highly recommend coming here!
Response from the owner Replied: Thank you for the 5-Star review Megan. We know you have lots of choices to buy from, so we greatly appreciate your business. We're also grateful you took the time to share your experience on Google. Enjoy your new CX-5 and please don't hesitate to contact Ryan with any questions.
Google Review
- April 12, 2021
Ryan was great to work with! I was in the market for a Mazda CX-5 and he did a fantastic job showing the car, demonstrating all the features, and answering my questions. Everyone else also seemed fantastic to work with, would highly recommend coming here!
Response from the owner Replied: Thank you for the 5-Star review Megan. We know you have lots of choices to buy from, so we greatly appreciate your business. We're also grateful you took the time to share your experience on Google. Enjoy your new CX-5 and please don't hesitate to contact Ryan with any questions.
Google Review
- April 06, 2021
Paid this dealership in October a deposit of $5,000.00 to order a Gwagon. I was told in December by the salesman that my order was next. Today being 6 months, I called the manager and he told me I still had orders in front of me. I think this is a very dishonest, greedy, dealership. BEWARE!!!!
Cars.com Review
- April 06, 2021
Paid this dealership in October a deposit of $5,000.00 to order a Gwagon. I was told in December by the salesman that my order was next. Today being 6 months, I called the manager and he told me I still had orders in front of me. I think this is a very dishonest, greedy, dealership. BEWARE
Cars.com Review
- April 06, 2021
I couldn't have asked for nicer more helpful employees. Ryan was the best sales person and Tyler in finance was awesome also. Ryan and Tyler went out of their way to help us with the entire process.
Cars.com Review
- April 04, 2021
First time buying a Mercedes and Susan Farrell was the perfect guide! Giving us all the right recommendations and tips for what kind of car was right for us. Whenever we had questions, she always got back to us very quickly and was very thorough with all of her answers. I would highly recommend her...
Google Review
- April 03, 2021
It was a very smooth experience! Mr. Dustan Fogle walked me through each step with a lot of care and was accessible at all times. I am glad that my first time buying a car was so easy and memorable and it's all thanks to him!
Response from the owner Replied: What a great way to share your experience, Afrasiab. Thank you for posting this on Google and for your purchasing a vehicle from Dustan.
Google Review
- April 02, 2021
Response from the owner Replied: Thank you for the 5-Star rating Michael.
Cars.com Review
- April 01, 2021
Everybody at the dealer there nice, Thank you guys. Tank you Thomas. I by 2018 GLS 450 Mercedes. I will recommended this dealer to everybody.
Cars.com Review
- March 30, 2021
We have had a great experience while shopping for our new Mercedes at Carousel, Iowa City, IA. Our salesman was very helpful and friendly. The whole process was transparent and satisfying!
Google Review
- March 30, 2021
It was a very smooth experience! Mr. Dustan Fogle walked me through each step with a lot of care and was accessible at all times. I am glad that my first time buying a car was so easy and memorable and it's all thanks to him!
Response from the owner Replied: What a great way to share your experience, Afrasiab. Thank you for posting this on Google and for your purchasing a vehicle from Dustan.
Google Review
- March 20, 2021
Cars.com Review
- March 16, 2021
We had a great time buying our Audi at carousel in Iowa city . Ryan wyant our sales man was a great guy to work with and very helpful and friendly. Totally recommend him
Cars.com Review
- March 13, 2021
I was in the market for a relatively uncommon vehicle and worked with Susan Farrell (who my family has worked with before) to find one within a really tight time frame. Susan went above and beyond and helped me re-evaluate what I wanted and find something within the time frame I had. She was...
Cars.com Review
- March 11, 2021
Justin and his team make things simple and easy to get into a new ride!! Give them a try you wont be disappointed with there team
Google Review
- March 11, 2021
Cars.com Review
- March 08, 2021
Purchasing a car is usually a stressful experience with concerns about getting a good deal, is it a reliable car or will something break down, and high pressure sales tactics to "get" you. This was not my experience with Ben at Audi of Iowa City. We made an online appointment to view the used car...
Google Review
- March 03, 2021
There great!
Response from the owner Replied: Thank you for the 5-Star review! We greatly appreciate your business.
Google Review
- March 03, 2021
Great service, very happy with our sales experience!
Response from the owner Replied: Thank you Maria. We appreciate you taking the time to share this on Google. Enjoy your new ride!
Google Review
- March 03, 2021
Benjamin and Sharif were amazing to work with. I went in knowing exactly what I wanted and they both helped me get the vehicle I wanted at the price I was willing to pay for it.Im looking forward to continuing my relationship with them and the dealership in the future!
Response from the owner Replied: And thank you Taylor for giving us the opportunity to serve you. We look forward to meeting all your automotive needs in the future. Enjoy your new ride.
Google Review
- March 02, 2021
Response from the owner Replied: We're sorry to see only a 3-Star rating Jena. Obviously we didn't meet or exceed expectations. Would you be so kind as to email us at editor@carouselmotors.com with more details of what happened, so we can address your concerns. Thank you.
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for the 5-Star rating Chantel.
Google Review
- February 28, 2021
There great!
Response from the owner Replied: Thank you for the 5-Star review! We greatly appreciate your business.
Google Review
- February 28, 2021
Cars.com Review
- February 27, 2021
I HATE car shopping! But I had the best experience lately working with Susan Farrell at Carousel in Iowa City. She made it so easy and was an exceptional buying experience! Thank you Susan!
Google Review
- February 21, 2021
Cars.com Review
- February 19, 2021
Ryan was wonderful to work with! He was prompt in his replies and answered all my questions. I got the best deal and had a pleasure doing business with Ryan and the finance team from Carousel Motors.
Google Review
- February 18, 2021
Benjamin and Sharif were amazing to work with. I went in knowing exactly what I wanted and they both helped me get the vehicle I wanted at the price I was willing to pay for it.Im looking forward to continuing my relationship with them and the dealership in the future!
Response from the owner Replied: And thank you Taylor for giving us the opportunity to serve you. We look forward to meeting all your automotive needs in the future. Enjoy your new ride.
Google Review
- February 12, 2021
Great service, very happy with our sales experience!
Response from the owner Replied: Thank you Maria. We appreciate you taking the time to share this on Google. Enjoy your new ride!
Cars.com Review
- February 09, 2021
Ben and Sharif were very helpful with my purchase. The process was incredibly easy! I look forward to doing business with this dealership in the future!
Google Review
- February 03, 2021
Awesome service! Fast, friendly, honest and very helpful!!
Response from the owner Replied: Thank you for the kind words Virginia. Our goal is for every customer to have the same experience as you!
Google Review
- February 02, 2021
Response from the owner Replied: We're sorry to see only a 3-Star rating Catherine. Obviously we didn't meet or exceed expectations. Would you be so kind as to email us at editor@carouselmotors.com with more details of what happened, so we can address your concerns. Thank you.
Google Review
- February 02, 2021
Response from the owner Replied: Thank you for the 5-Star rating Jacob.
Google Review
- January 16, 2021
Google Review
- January 13, 2021
Awesome service! Fast, friendly, honest and very helpful!!
Response from the owner Replied: Thank you for the kind words Virginia. Our goal is for every customer to have the same experience as you!
Google Review
- January 09, 2021
Cars.com Review
- January 07, 2021
This was probably our quickest car purchasing experience. Ryan was great to work with along with everyone else we talked to at Carousel Motors. Financing in the past has taken hours but they were quick and we got a great rate on our loan. We would highly recommend.
Google Review
- January 03, 2021
Carousel Motors (Iowa City),Thanks to Ryan Wyant for a smooth transition on trading in a car I loved to getting my dream car. This was one of the best transactions I have ever experienced.
Response from the owner Replied: We'll thank you for sharing a little bit about your experience at Carousel Motors. Our goal is that every experience you have with us will be just as good, or even better.
Google Review
- January 03, 2021
Considerate service, salesperson listened to my wants and was knowledge about the vehicles and package options.
Response from the owner Replied: Thank you for the 5-Star rating Dan.
Google Review
- January 02, 2021
Response from the owner Replied: We're sorry to see only a 3-Star rating Matt. Obviously we didn't meet or exceed expectations. Would you be so kind as to email us at editor@carouselmotors.com with more details of what happened, so we can address your concerns. Thank you.
Google Review
- January 02, 2021
Response from the owner Replied: Thank you for the 5-Star rating Toshia.
Google Review
- January 02, 2021
Always a great experience!
Response from the owner Replied: Thanks for the 5-Star rating. It's what we strive for with every single customer.
Google Review
- January 02, 2021
"REPORTED FRAUDS to VW of America" - HotskilletI purchased a "Certified" Preowned VW from Vince S. The Carfax was clean single owner/no accidents, and Vince S. claimed it was perfect. After delivery of the vehicle, it was discovered the the entire body of the car had been repainted and tried to...
Response from the owner Replied: Don, we're not exactly sure what you are complaining about. Once we found out what had happened, we purchased your vehicle back from you. Carousel or Volkswagen is not in the business of selling fraudulent vehicles. If you have any additional concerns, please call our CPO Manager at 319-354-2550 and Chris would be happy to speak with you. We followed thru on the requests, so obviously we are disappointed to see your negative review.
Cars.com Review
- January 01, 2021
Ryan provided prompt and professional help buying my new Audi and was able answer all my questions. Sharif made the paperwork fast and easy. Great experience!
Google Review
- December 28, 2020
Considerate service, salesperson listened to my wants and was knowledge about the vehicles and package options.
Response from the owner Replied: Thank you for the 5-Star rating Dan.
Cars.com Review
- December 28, 2020
I have always been treated so well at Carousel. I buy all my cars there and have sent my children there for their first car buying experiences.
Cars.com Review
- December 23, 2020
Susan Farrell is the consummate professional. She knows the vehicle I was interested in and is very knowledgeable about the car business. I have purchased several cars from her. She is the best!
Google Review
- December 21, 2020
Carousel Motors (Iowa City),Thanks to Ryan Wyant for a smooth transition on trading in a car I loved to getting my dream car. This was one of the best transactions I have ever experienced.
Response from the owner Replied: We'll thank you for sharing a little bit about your experience at Carousel Motors. Our goal is that every experience you have with us will be just as good, or even better.
Google Review
- December 18, 2020
"REPORTED FRAUDS to VW of America" - HotskilletI purchased a "Certified" Preowned VW from Vince S. The Carfax was clean single owner/no accidents, and Vince S. claimed it was perfect. After delivery of the vehicle, it was discovered the the entire body of the car had been repainted and tried to...
Response from the owner Replied: Don, we're not exactly sure what you are complaining about. Once we found out what had happened, we purchased your vehicle back from you. Carousel or Volkswagen is not in the business of selling fraudulent vehicles. If you have any additional concerns, please call our CPO Manager at 319-354-2550 and Chris would be happy to speak with you. We followed thru on the requests, so obviously we are disappointed to see your negative review.
Google Review
- December 15, 2020
Google Review
- December 15, 2020
Google Review
- December 12, 2020
Highly recommend working with Ryan Wyant. He made the process of getting a new vehicle very smooth, and answered all my questions. Pleasant experience.
Cars.com Review
- December 06, 2020
I bought my VW Tiguan there. People were helpful and spent time with us to make the right choice. The process was easy and fast.
Google Review
- December 03, 2020
We have gotten many vehicles throughout the years. This is our first time buying from carousel motors and we were very impressed. Our salesman Ben did a great job he wasn't pushy he listened to what our needs were and tried to meet them and he was patient and honest. The whole experience was great...
Response from the owner Replied: Eugene, thank you for the kinds words and 5-Star rating on Google. We'll be sure to let Ben and Sharif see your comments!
Google Review
- December 03, 2020
Turned in a lease.. process was easy and smooth!Staff friendly and helpful!
Response from the owner Replied: Thank you for the 5-Star rating Julie.
Google Review
- December 03, 2020
Ask for Ryan Wyant! A long time friend that has turned into a great car salesman, great service and can get you the ride you deserve for a great price!
Response from the owner Replied: Thanks for the vote of confidence Jarred. Ryan is definitely a great one to work with if you're in the market for a new ride.
Google Review
- December 03, 2020
I worked with Jack Arndt and have nothing but positive things to say. He didn't make me come to the dealership. All paperwork was done online, and he delivered the car to my house. It couldn't have been easier. Thank you, Jack.
Response from the owner Replied: Kari, thank you for sharing your comments and giving us a 5-Star rating on Google. These are unusual times we live in, so we're doing everything we can to serve our customers, including home delivery!
Cars.com Review
- December 02, 2020
We recently purchased our 6th car from Susan. She is wonderful to work with. Well informed, professional, caring and personable. She took the time to explain all the bells and whistles to us. Hands down the best in the industry!
Yelp Review
- December 02, 2020
We recently purchased our 6th car from Susan. She is wonderful to work with. Well informed, professional, caring and personable. She took the time to explain all the bells and whistles to us. Hands down the best in the industry! ~ RVisser
Google Review
- December 02, 2020
Response from the owner Replied: Jack, sorry things didn't go well. Unfortunately, there are no notes, so we're not exactly sure what happened. If you would be so kind, please send an email to editor@carouselmotors.com with more details and a member of our staff will get back to you right away. Thank you!
Google Review
- November 28, 2020
Turned in a lease.. process was easy and smooth!Staff friendly and helpful!
Response from the owner Replied: Thank you for the 5-Star rating Julie.
Google Review
- November 24, 2020
Response from the owner Replied: Jack, sorry things didn't go well. Unfortunately, there are no notes, so we're not exactly sure what happened. If you would be so kind, please send an email to editor@carouselmotors.com with more details and a member of our staff will get back to you right away. Thank you!
Cars.com Review
- November 23, 2020
I had detail information when decided to buy this car, the process went very smooth and dealer was very kind and got lots of information.
Cars.com Review
- November 22, 2020
trent salesman as well as manager on duty stayed late for us as we were delayed by slow traffic. 1st time here. very impressed with staff and general manager. woulf highly recomend to anyone.
Google Review
- November 18, 2020
Google Review
- November 18, 2020
They lied about warranty on the car we bought. Stated that if anything goes wrong on the car it would be covered while his has the car. So he noticed that the speakers were blown in the car so he went to go get them checked out. They told him they would send to another shop to have diagnosed and...
Google Review
- November 18, 2020
Excellent customer service!!! Everyone involved from the amazing salesman, the very patient financing gentleman and the great shop staff were just incredible. Everything was explained in easy to understand terms and all of the features of the vehicle were shown and explained. Tom took us on a test...
Response from the owner Replied: Well thank you Michelle. We appreciate you taking the time to share your comments on Google. We also want to thank you for giving us a 5-Star rating!
Google Review
- November 18, 2020
We have gotten many vehicles throughout the years. This is our first time buying from carousel motors and we were very impressed. Our salesman Ben did a great job he wasn't pushy he listened to what our needs were and tried to meet them and he was patient and honest. The whole experience was great...
Response from the owner Replied: Eugene, thank you for the kinds words and 5-Star rating on Google. We'll be sure to let Ben and Sharif see your comments!
Cars.com Review
- November 17, 2020
I worked with Justin (Gump) to purchase my new 2020 Nissan Rogue. It was my first car buying experience and he made the process easy. He was patient and thorough and made sure none of my questions went unanswered. I definitely plan to return to Carousel Nissan for future purchases.
Cars.com Review
- November 17, 2020
I had been in email contact with Thomas Brantley regarding the vehicle we were interested in. Thomas verified he had several models for us to inspect and drive. We mad the 100 mile trip the following week and were delighted not only with the CX-9, but with Thomas as well. He didn't have the exact...
Google Review
- November 10, 2020
I worked with Jack Arndt and have nothing but positive things to say. He didn't make me come to the dealership. All paperwork was done online, and he delivered the car to my house. It couldn't have been easier. Thank you, Jack.
Response from the owner Replied: Kari, thank you for sharing your comments and giving us a 5-Star rating on Google. These are unusual times we live in, so we're doing everything we can to serve our customers, including home delivery!
Cars.com Review
- November 09, 2020
Susan is who helps me with my car. Ive used her the past 4 years now, and I have been nothing but happy. Shes amazing along with the entire staff at Nissan. I am very happy with the service and she is the main reason I return. I see business continuing with her and Nissan in the future.
Google Review
- November 09, 2020
Google Review
- November 06, 2020
Ask for Ryan Wyant! A long time friend that has turned into a great car salesman, great service and can get you the ride you deserve for a great price!
Response from the owner Replied: Thanks for the vote of confidence Jarred. Ryan is definitely a great one to work with if you're in the market for a new ride.
Google Review
- November 03, 2020
They lied about warranty on the car we bought. Stated that if anything goes wrong on the car it would be covered while his has the car. So he noticed that the speakers were blown in the car so he went to go get them checked out. They told him they would send to another shop to have diagnosed and...
Response from the owner Replied: Thank you for reaching out Lindie. We were alarmed to read your comments, as what was described is not reflective of policy or business practice at our store. However, it's clear there was some miscommunication regarding the details of the warranty. Because I'm not familiar with the specifics, I'd invite you toncontact us directly at editor@carouselmotors.com, so we can address these concerns. Thank you!
Google Review
- November 03, 2020
Great Sales Service! I had researched plenty of cars for months and was ready to make my decision. I went onto Carousels website to request a sales person to contact me and Brian Melendez reached out within the hour(9AM). He was friendly and provided plenty of information, along with visual aids....
Response from the owner Replied: And thank you Leo for your business, all the way from Omaha!
Google Review
- November 03, 2020
This is the place to go for a new car; I love my new Volkswagen! Ask for Brian Melendez for your sales agent, he went above and beyond when helping me with my purchase; VERY low pressure. He was very knowledgeable of all the vehicles and gave down to earth personal feedback on some pro's and con's...
Response from the owner Replied: Thank you so much for the kind words! We appreciate your business and taking the time to post a 5-Star review.
Google Review
- November 03, 2020
Just...WOW! Mercedes Des Moines left my car 1 1/2 quarts low on oil. I was starting on a trip and oil light came on just before Iowa City. I stopped in and Carousel service got my car in immediately, checked oil, checked for leaks and put in the missing 1 1/2 quarts of oil...AND DID ALL THIS AT...
Response from the owner Replied: Robert, thank you so much for the great review. It was our pleasure to serve you and trust you were able to make it safely to your destination. We look forward to when we can help you purchase your next Mercedes-Benz.
Google Review
- November 03, 2020
No pressure. Jack was great!
Response from the owner Replied: We agree with you Laura! Jack is a very professional, low pressure consultant who focuses on understanding customer's needs and budget. Thank you for sharing this on Google.
Google Review
- November 03, 2020
Excellent customer service!!! Everyone involved from the amazing salesman, the very patient financing gentleman and the great shop staff were just incredible. Everything was explained in easy to understand terms and all of the features of the vehicle were shown and explained. Tom took us on a test...
Response from the owner Replied: Well thank you Michelle. We appreciate you taking the time to share your comments on Google. We also want to thank you for giving us a 5-Star rating!
Google Review
- November 03, 2020
Cars.com Review
- November 02, 2020
I traded in our Tahoe for a new Mercedes GLS. Ryan was knowledgeable about the Mercedes and the other options. His flexibility in scheduling time for us was also greatly appreciated. Really top notch staff and great experience.
Google Review
- November 02, 2020
Response from the owner Replied: Thank you for the 5-Star review!
Google Review
- November 02, 2020
Response from the owner Replied: Thank you for the 5-Star rating Ryan.
Google Review
- November 02, 2020
Response from the owner Replied: Thank you for the 5-Star rating Sujan.
Google Review
- October 29, 2020