Review on Google
Review on Google
Google Review
- April 20, 2024
Great experience. It was very easy to schedule the appointment. The staff is very helpful and they do have a well-designed flow once you get there. Dealership is very nice, clean, with a lot of refreshments and waiting space. Thank you!
Response from the owner Replied: So great to hear. Thank you very much.
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- April 18, 2024
Good service and clearly explained the issue found with no pressure. Highly recommended.
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- April 16, 2024
Every time I go to get my car fixed, I always leave very satisfied.
Review on Google
Google Review
- April 16, 2024
Very pleasant experience will recommend this dealership, Brian Shea was my sales person nice guy very respectful.
Review on Google
Google Review
- April 16, 2024
Great customer service! On time, no delay. Thank you ☺️
Review on Google
Review on Google
Google Review
- April 15, 2024
After a $600 repair the warning light came back on 15 minutes after leaving the shop instructing me to return. To make matters worse, I waited over 30 minutes to collect my car when it was “ finished”, only to be presented with someone else’s car, then waited another 15 to finally get mine. ...
Response from the owner Replied: Our owner Mark would like to discuss this review with you and figure out what went wrong. Please reach out to him at your earliest convenience using this page: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
Review on Google
Review on Google
Review on Google
Google Review
- April 14, 2024
I have found the Service Department personnel to be expert and accommodating on three different occasions with two different Mercedes. Great job!
Response from the owner Replied: Thanks Mel! Please continue to expect the best from our service team. Our customers deserve the best, and we always strive to provide it!
Review on Google
Google Review
- April 14, 2024
Worked with Jamie Rodriguez and he is absolutely phenomenal. He is very professional and takes his time to make sure your needs are met. I highly recommend Jamie Rodriguez and I guarantee you’ll be extremely happy with his service.Thank you.
Review on Google
Google Review
- April 14, 2024
Great service. John arranged transportation both ways from dealership and my home. He found an outstanding recall that he arranged to get resolved.
Review on Google
Review on Google
Google Review
- April 12, 2024
Great Customer service with the lady who assisted me to get my oil change appointment . Thank you
Review on Google
Review on Google
Google Review
- April 09, 2024
Thank you especially to John Shaw for his expert handling of my car’s recent service! My repair was handled promptly and professionally!
Review on Google
Google Review
- April 09, 2024
I was very happy with the customer service provided by both Arthur & Tonia! Arthur walked through the entire car from the trunk to the engine & interior! Tonia helped with the purchase & paper work. I couldn’t have ask for a more professional experience I would recommend this dealership to...
Response from the owner Replied: That's great, Pattie. Thank you very much for sharing!
Review on Google
Review on Google
Google Review
- April 08, 2024
Best Sprinter Van service on the East Coast! Ryan always provides top notch service and his team always gets it done on time. 10/10 would recommend to a friend.
Review on Google
Google Review
- April 06, 2024
Service is not what you expect from Mercedes … They don’t care about customer time and they have an attitude … it’s not what used to be … very disappointing!
Review on Google
Google Review
- April 06, 2024
Artie was so comforting through the entire sales process. I had been toying with the idea of a luxury SUV for some time. Mike & Artie made my first solo vehicle transaction absolutely seamless & painless! I was so anxious with all of the stigma behind purchasing a vehicle but they truly made me feel...
Response from the owner Replied: That's so wonderful to hear, Sarah. Thank you very much!
Review on Google
Google Review
- April 06, 2024
Always a great experience, treated exceptionally by good people who are easy to work with and talk too
Review on Google
Review on Google
Google Review
- April 05, 2024
Nothing but the best of service at mercedes-benz of shrewsbury if you have a bad experience here it's you not mercedes-benz
Review on Google
Review on Google
Google Review
- April 04, 2024
A+, fast and pleasant service experience
Response from the owner Replied: So great to hear. Thank you!
Review on Google
Review on Google
Google Review
- April 04, 2024
Both the service and sales teams are wonderful. They take great care of my care and answer all of my questions.
Response from the owner Replied: Thank you so much! We appreciate the positive feedback.
Review on Google
Google Review
- April 02, 2024
Review on Google
Review on Google
Review on Google
Google Review
- March 31, 2024
Fady is excellent at his job. Unfortunately the car has had some issues recently but I was given a great loaner and he explained everything that was wrong with the car and when I would be getting it back
Response from the owner Replied: Glad to hear that you're being treated well during a challenging time, Jamie. We appreciate your great review.
Review on Google
Google Review
- March 31, 2024
5 Star Service at its best. I wouldn't consider going anywhere else!
Response from the owner Replied: So wonderful to hear, thank you!
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- March 30, 2024
Always had a wonderful experience
Response from the owner Replied: Great to hear. Thank you!
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- March 28, 2024
Dan did a great job explaining my service and contacted me promptly with an update to my concerns. Staff were all friendly and responsive.
Response from the owner Replied: Wonderful to hear. Thank you.
Review on Google
Google Review
- March 28, 2024
I had been looking for a new car to replace my very well loved and used Lexus RX350. The Mercedes GLC300 met all my requirements and more. My sales consultant, Brian Shea was excellent to work with and made the purchase process smooth and easy! I happily recommend Mercedes-Benz of Shrewsbury if...
Response from the owner Replied: That's great to hear, Marie. Thank you!
Review on Google
Google Review
- March 28, 2024
Thank you Ryan and team. Great communication and workmanship
Response from the owner Replied: You're welcome, and thank YOU!
Review on Google
Google Review
- March 28, 2024
Easy to schedule A1 service which was completed in a timely manner. Very pleasant and helpful staff.
Response from the owner Replied: Great to hear, Susan. Thank you.
Review on Google
Google Review
- March 27, 2024
Great service. No wait at all. I dropped my car off and was in the loaner within 5 minutes. They called when it was all set and picking it up was just as seamless.
Response from the owner Replied: That's great! Thanks Jim!
Review on Google
Review on Google
Google Review
- March 27, 2024
Dan is an excellent customer care specialist 👌👌
Response from the owner Replied: Thank you! We'll let him know.
Review on Google
Google Review
- March 27, 2024
Rocky was open, candid, and no b.s. All people at the dealership I talked to were the same. If buying a car can ever be called pleasant, this dealership and Rocky made it so.
Response from the owner Replied: Thanks so much, John.
Review on Google
Review on Google
Google Review
- March 26, 2024
Mercedes-Benz of Shrewsbury has always been a wonderful experience. Nobody likes spending money on their car, but Mercedes Service Center always makes you feel appreciated and taken care of. I highly recommend them for a new or used vehicle and to have service done. They are Top notch! Oh, and HONEST!
Response from the owner Replied: We appreciate that, Stephanie. Thank you!
Review on Google
Review on Google
Review on Google
Google Review
- March 24, 2024
Review on Google
Review on Google
Review on Google
Google Review
- March 23, 2024
We had a great experience buying our car at this dealership. Our salesman Silvano was so very easy to work with. He kept us informed all through the process which put us at ease. I'm so happy I made the decision to shop with them.
Response from the owner Replied: Thank you, Chip!
Review on Google
Review on Google
Google Review
- March 22, 2024
Very accommodating. Great service. Thanks Dan.
Response from the owner Replied: Thanks Michael!
Review on Google
Google Review
- March 22, 2024
Many thanks to Silvano, who was incredibly knowledgeable about different models, listened patiently to and cared about our needs. He was able to find me the perfect car and make a trade-in so smoothly. He was friendly, professional, and always available to offer help.Highly recommend this place to...
Response from the owner Replied: Thanks so much for the great review! We are so proud that Silvano was able to meet your needs and get you in your perfect car!
Review on Google
Google Review
- March 21, 2024
Thank you Mercedes of Shrewsbury for providing amazing top notch service !
Response from the owner Replied: Thank you very much, Johan!
Review on Google
Google Review
- March 21, 2024
Amazing service! Thank you for such an amazing experience.
Response from the owner Replied: You're welcome, and thank YOU for choosing Wagner!
Review on Google
Review on Google
Review on Google
Google Review
- March 20, 2024
I had to replace the subframe in my car then it was recalled I tried to get reimbursed and they have been giving me the run around I paid cash but had a receipt from the shop that did it and gave them a paper trail for withdrawal with no luck. I would not recommend them at all!!!!
Response from the owner Replied: Sharon, We always strive to meet and exceed our customer's expectations and it seems we let you down. Our owner, Mark Wagner, would love to talk to you more about this experience. Could you reach out to him here, please? https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
Review on Google
Review on Google
Google Review
- March 19, 2024
Went to Mercedes-Benz of Shrewsbury to assist my daughter with a purchase . The Salesperson was very professional and personable. Place was immaculate , all questions were answered and service was what you would expect from a luxury car dealer . Great job M-B, especially Jamie .
Response from the owner Replied: Thank you very much! We would love to know how to earn that fifth star in the future!
Review on Google
Google Review
- March 19, 2024
Review on Google
Google Review
- March 18, 2024
This was one of the most pleasant experiences purchasing a car. My sales person was exceptional.
Response from the owner Replied: Thanks, Suzan!
Review on Google
Google Review
- March 18, 2024
Fast service, friendly staff!!!Had coffee and a snack while waiting for my car!
Response from the owner Replied: Great to hear! I hope it was delicious :)
Review on Google
Google Review
- March 17, 2024
Review on Google
Review on Google
Google Review
- March 16, 2024
Horrible service. They emailed and texted saying I was overdue, so I called to make sure, they said it was “service A”, and that was included in the prepaid package I bought, well… surprise surprise, it wasn’t, it was $375, for a car that has 12K miles and has done 2 services already, the paid ones,...
Response from the owner Replied: Thank you, Paula!
Review on Google
Review on Google
Google Review
- March 15, 2024
Easy to work with and quick to communicate
Response from the owner Replied: That's great, Jennifer! Thank you!
Review on Google
Google Review
- March 12, 2024
Courteous, helpful, knowledgeable staff. Always good, dependable service!
Response from the owner Replied: Thank you very much, Natalie!
Review on Google
Review on Google
Google Review
- March 10, 2024
Great customer service, nice staff, and quick turnaround for my Sprinter van, even worked our fleet billing company.
Response from the owner Replied: Thanks, Douglas!
Review on Google
Google Review
- March 10, 2024
They always give great service.
Response from the owner Replied: Wonderful of you to say, Diane. Thank you!
Review on Google
Review on Google
Google Review
- March 09, 2024
When I go in I am treated as family. The cost is discussed upfront and is the same when I leave. I like being texted when I get to the dealership and when my vehicle is finished. Ryan is amazing and level of professionalism and attention to detail is great. Thank You
Response from the owner Replied: We try to treat every one of our customers as family, and we're so thrilled that you feel that way!
Review on Google
Review on Google
Google Review
- March 08, 2024
Mercedes Benz of Shrewsbury and my salesman, Arthur made my car buying experience a delight. This is my first Mercedes and I just love it. Arthur spent so much time with me making sure I understood all the great features in my E350. I drove away well informed about my new car. Highly recommend...
Response from the owner Replied: Thank you, Karen. We appreciate that!
Review on Google
Google Review
- March 08, 2024
I had a great experience purchasing a used truck from this dealership. The salesman Arthur Gordon was a true professional and easy to work with. I would buy another car from them in the future.
Response from the owner Replied: So great to hear, Luis! Thank you!
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- March 06, 2024
Excellent service! Fantastic experience! Thank you so much!
Response from the owner Replied: No, thank YOU! We appreciate you.
Review on Google
Google Review
- March 06, 2024
Good service, great customer care. Pricing a bit ridiculous on parts and labor. But quality work so far.
Response from the owner Replied: Thank you for the feedback, Wilson.
Review on Google
Review on Google
Google Review
- March 06, 2024
Unsatisfied
Response from the owner Replied: We apologize if we let you down, Hector. Our owner, Mark Wagner, would love to talk to you about your experience. Please reach out to him here: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
Review on Google
Google Review
- March 06, 2024
Dan and the team at MB did a fantastic job of getting my van serviced and the warranty part replaced ASAP. The waiting room is nice and the access to a loaner car was greatly appreicated. Will be back for needed service/maintenance in the future.
Response from the owner Replied: Thank you, Jon, for the wonderful review!
Review on Google
Google Review
- March 06, 2024
Customer service was exceptional
Response from the owner Replied: So glad to hear that, Brenda!
Review on Google
Review on Google
Google Review
- March 06, 2024
Daniel Burke is amazing!!! Very polite, very helpful, very knowledgeable and very Perfect person! I was at the branch several times, and always get work done!! Thank you Danilel, Highly Recommended!!!!!
Response from the owner Replied: SO happy to hear that. Thanks!
Review on Google
Google Review
- March 06, 2024
Arthur Gordon is extremely professional and provides exceptional service.
Response from the owner Replied: Thank you, Luana!
Review on Google
Google Review
- February 28, 2024
I had a very seamless experience with the Mercedes service department. They are always helpful, pleasant and try to make the customer’s experience comfortable. It’s nice to work with such wonderful people.
Response from the owner Replied: Great to hear that, Ashley. Thank you.
Review on Google
Review on Google
Google Review
- February 28, 2024
Response from the owner Replied: We're so sorry to have let you down, Christelle. Our owner, Mark Wagner, would love to speak with you directly about your experience. Could you reach out to him here: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- February 24, 2024
Job was well done but it is too expensive the service!
Response from the owner Replied: Thank you for the feedback, Jose.
Review on Google
Google Review
- February 23, 2024
Review on Google
Google Review
- February 22, 2024
Extremely FAST service! Friendly staff too.
Response from the owner Replied: Glad to hear that, Chris. We appreciate it!
Review on Google
Google Review
- February 22, 2024
So the woman at the front desk who checked me in was polite and friendly. Dan Burke was extremely helpful and explained everything clearly and in detail. The tech who did the work did great job and finished exactly when he said he would. My only complaint is after paying it took 45min to get the car...
Response from the owner Replied: We're sorry for that delay, Jeff. We never want to end a positive experience with prolonged waiting. We look forward to improving our performance when we see you next.
Review on Google
Google Review
- February 22, 2024
I've been bringing my Sprinter to Shrewsbury Mercedes for 4 years and have only had exceptional service. Ryan, the Sprinter Service Manager, is top notch, and has gone out of his way to help me out.
Response from the owner Replied: That's wonderful to hear, Brad. Thank you for being a long-time customer!
Review on Google
Review on Google
Google Review
- February 21, 2024
Very quick, courteous and knowledgeable!
Response from the owner Replied: Thanks Lisa!
Review on Google
Google Review
- February 21, 2024
Very knowledgeable, courteous and fair.
Response from the owner Replied: Thank you - we appreciate that!
Review on Google
Google Review
- February 21, 2024
Response from the owner Replied: Thank you very much Paulino.
Review on Google
Review on Google
Google Review
- February 20, 2024
Review on Google
Google Review
- February 20, 2024
The car dealership waiting room lobby left much to be desired. the selection of snacks was disappointing, consisting mostly of stale crackers and vending machine granola bars. There are plenty of local bakeries that could provide great snacks. The TV was stuck on a low-volume HG TV channel and Kelly...
Response from the owner Replied: Tiana,We're sorry the experience you had didn't meet expectations. We strive to exceed the expectations of our customers, and in this case we've failed. Our owner, Mark, would love to speak with you more about your experience. Would you reach out to set up a time to discuss this with him more in depth? You can do so here: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
Review on Google
Review on Google
Google Review
- February 19, 2024
Phil did a great job working with me on my car issues. Mercedes service was and always has been excellent. The service team always impresses me with their professionalism and customer service. Their staff is not only friendly but also highly skilled. The ambiance here is always inviting and...
Response from the owner Replied: So glad to hear that, Elaine. Thank you!
Review on Google
Review on Google
Google Review
- February 16, 2024
Buy your car where you want, but this is where you want it serviced! Ask for Fady tomanage your service and he goes above and beyond to ensure the service plan you initially purchased covers issues as sold. So professional and I’m grateful
Response from the owner Replied: Thank you, Kate! We appreciate that.
Review on Google
Google Review
- February 16, 2024
I was a little early for my appointment and the gentleman who met me outside the service garage was polite and attentive and made sure I was taken care of right away. I then met with the Service Mgr. (I am not sure of his name) but he was friendly and was also very attentive. I waited for my service...
Response from the owner Replied: That's great to hear, Grace. Thank you!
Review on Google
Review on Google
Google Review
- February 16, 2024
Everyone was very nice, and they serviced my car very quickly. I will definitely be back for my next service.
Response from the owner Replied: Glad to hear that, Betsy. Thank you.
Review on Google
Google Review
- February 15, 2024
Fast professional service. Kept me up to date on progress & what needed attention
Response from the owner Replied: Great to hear, Belinda, thank you!
Review on Google
Google Review
- February 15, 2024
This is my dealership of choice always have your best interest in mind . And communicate issues you may have . This is 10 years of service on my car tried other touts and did not have good results .Thank you for your hard work and awesome service.
Response from the owner Replied: You're welcome, and THANK YOU - both for your continued patronage and the wonderful review. We work hard to make sure all of our customers have great experiences, including communication. We look forward to seeing you again when you need us!
Review on Google
Review on Google
Review on Google
Google Review
- February 12, 2024
Always a great service experience at Wagner Mercedes-Benz of Shrewsbury. All service advisers are up-front and communicative.
Response from the owner Replied: So great to hear, Paul. Thanks!
Review on Google
Google Review
- February 12, 2024
I have two mercedes cars and have been servicing them at this location. I love the customer service attention, and the promptness in service. I will however recommend that they invest a little in their car wash service. This is what the customer sees when picking up their cars and the perception of...
Response from the owner Replied: This is great feedback, Rich, and we appreciate the response. We'll share this feedback with management, in particular the service manager, and make sure we do better. Thanks!
Review on Google
Review on Google
Google Review
- February 10, 2024
Identified the problem. Owned the problem. Fixed the problem. Couldn’t ask for anything more.
Response from the owner Replied: Thank you, Larry. Ideally there is no problem, but we stand by our vehicles and so - if we do find an issue - we're happy to take care of it.
Review on Google
Google Review
- February 10, 2024
MB of Shrewsbury services both my car and my Sprinter. The service is excellent and the staff are all very friendly, knowledgeable and accommodating. I highly recommend their service department.
Response from the owner Replied: Thank you, Rocco! We're thrilled to earn your recommendation.
Review on Google
Review on Google
Google Review
- February 09, 2024
Good experience professional work done
Response from the owner Replied: Thank you, Walter! Glad to hear that.
Review on Google
Google Review
- February 09, 2024
The best team you can work with when purchasing a new car. Very thorough and thoughtful. Brian Shea and Matt Trongone where the best.
Response from the owner Replied: Well that's a wonderful endorsement, thank you! We're proud of our team and so happy that you had a great experience.
Review on Google
Google Review
- February 09, 2024
Review on Google
Google Review
- February 09, 2024
I always fine the staff to go out of their way to be helpful and accommodating. I appreciate their effort to communicate with me during the service appointment so I know exactly what is going on with my car.
Response from the owner Replied: That's great to hear, Anna. We appreciate the review. Communication is the key to happiness so we do our best to keep you informed throughout the process. We're so happy that we met your expectations here!
Review on Google
Review on Google
Google Review
- February 08, 2024
Jess incredibly responsive and always faster than promised! Would highly recommend.
Response from the owner Replied: Great to hear, Andy!
Review on Google
Google Review
- February 08, 2024
Just completed my third Sprinter / Winnebago service appointment and they never fail to exceed expectations. My advisor Ryan was knowledgeable, attentive and communications was timely. 5 Star Sevice.
Response from the owner Replied: Thank you, Ted! We want to exceed our customers' expectations every chance we get, so we're thrilled that we were able to do that for you. We look forward to seeing you again soon!
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- February 03, 2024
Good communication and performed solid warranty work. They didn’t return my car until the issue was 100% fixed.
Response from the owner Replied: Thanks so much, Nate!
Review on Google
Google Review
- February 03, 2024
Lots of opportunity to improve. Service took too much time. New parts aside, it took too long to define the root cause of the problems. Software updates too way too long. The service is still not complete so even this survey seems odd at this time. Wording and emails were confusing along the way and...
Response from the owner Replied: Micheal,Please accept our apologies for the shortcomings on your visit. We pride ourselves on communication, honesty, and transparency, so we are disappointed that we let you down. Our owner, Mark Wagner, would love to talk to you more about your visit. If you could find the time for a conversation, please reach out to him here: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htmThank you.
Review on Google
Google Review
- February 03, 2024
The staff was friendly and helpful! Enjoyed the process.
Response from the owner Replied: Thank you! Glad to hear it!
Review on Google
Google Review
- February 02, 2024
Review on Google
Review on Google
Google Review
- February 02, 2024
Good prompt service and they found a defected tire and replaced it. Thanks!!
Response from the owner Replied: Thank you! Glad to hear we were able to help.
Review on Google
Google Review
- February 02, 2024
Always work with a group of professionals
Response from the owner Replied: Thanks so much Jeanne!
Review on Google
Google Review
- February 02, 2024
We had a great experience. Arthur was professional and helpful. We like everyone there, so much that we may want to have our service done there despite the distance.
Response from the owner Replied: We're so happy to hear that! Thank you for the great review!
Review on Google
Google Review
- February 01, 2024
I had a really positive experience purchasing a car at the Mercedes Benz of Shrewsbury recently! I was helped by Silvano Senn throughout the process, and he couldn’t have been a bigger support for me! He was not pushy at all and encouraged me to test drive as many cars as I needed to before...
Response from the owner Replied: Thanks so much for sharing!
Review on Google
Google Review
- February 01, 2024
10/10 service! These guys are knowledgeable and professional. I will definitely come back with my C-class! From walking in & getting greeted by the girls at the front desk to the service advisor (Daniel Burke) explaining in detail what was performed on my vehicle! Couldn’t have asked for a smoother...
Response from the owner Replied: Wow, we're honored! Thanks Jean!
Review on Google
Google Review
- February 01, 2024
Just love this dealership. Not only are they friendly but extremely courteous. They came to my home, picked up my vehicle for service and returned it. What else could I ask for?
Response from the owner Replied: Aww, shucks Kathleen. Thanks so much.
Review on Google
Review on Google
Google Review
- January 30, 2024
Always prefer/love going to this location to get my vehicle serviced, though others are closer. The team is fast, efficient and friendly. Nice waiting area which allows me to still get my work done all while enjoying some complimentary beverages.
Response from the owner Replied: What a wonderful review. Thank you!
Review on Google
Review on Google
Google Review
- January 30, 2024
Amazing job people are friendly and respectful
Response from the owner Replied: Thanks Wilma!
Review on Google
Google Review
- January 28, 2024
Review on Google
Google Review
- January 28, 2024
We blew a tire on a pothole on 495 and Wagner came to the rescue! AAA towed us and Wagner replaced the tire,inspected the cargave us estimates to repair damage to the rims and the axle!!! We were back on the road within a few hours. Everyone was helpful and comforting! Thank you Wagner service...
Response from the owner Replied: Glad we were able to help, Trudy. Thank you!
Review on Google
Google Review
- January 27, 2024
Loaner car warmed up and waiting. Received timely updates on progress. Drop off and pickup were easy. Car was returned freshly wash even in a snow storm. John shaw was great to work with.
Response from the owner Replied: Sounds great to me! Thanks for sharing, Julie!
Review on Google
Google Review
- January 27, 2024
Review on Google
Google Review
- January 26, 2024
Always quick for drop and pick up when my car is serviced. A group of very helpful professional staff. Thank you!
Response from the owner Replied: Thank you! Happy to help!
Review on Google
Google Review
- January 26, 2024
Very professional and great with providing updates on the status of my car repair.
Response from the owner Replied: So happy to hear that. Thanks!
Review on Google
Google Review
- January 26, 2024
We have a bunch of Sprinters in our fleet of vans here at California Closets and the customer service we receive from Ryan McClay and his team, is second to none! They always get our vans picked up, repaired, and delivered back to us as quickly as possible! We couldn’t be any happier with how we are...
Response from the owner Replied: Thanks so much for the great review!
Review on Google
Review on Google
Google Review
- January 26, 2024
They were friendly, efficient and did a great job. My car drives like new after the service.
Response from the owner Replied: Thanks Ruth, we appreciate the kind review.
Review on Google
Google Review
- January 26, 2024
Mercedes-Benz Service Department was excellent. Found some needed repairs and completed them quickly so we could begin our vacation. John Shaw was our Service Rep and he explained all repairs in detail. He was great. Thank you for your usual great service.
Response from the owner Replied: Glad to hear it, Sharon!
Review on Google
Google Review
- January 26, 2024
Both service and sales personnel are all very customer friendly. They have always been professional and efficient.
Response from the owner Replied: So happy to hear that. Thanks!
Review on Google
Review on Google
Review on Google
Google Review
- January 23, 2024
Extremely nice staff, I was informed of progress, car was returned clean and in tip-top shape!
Response from the owner Replied: Glad to hear it!
Review on Google
Google Review
- January 23, 2024
Mercedes Benz of Shrewsbury is a pleasure to do business with. I had an appointment to configure Mercedes Me on a used Mercedes I had purchased and was still linked to the previous owner's Mercedes Me account. I was expertly handled by Mr. Shea and was out the door in thirty minutes.
Response from the owner Replied: The pleasure is all ours, Michael. Thank you!
Review on Google
Google Review
- January 23, 2024
I had my GLS550 towed for urgent maintenance and Fady from service was great to work with. He was transparent about pricing and what needed to be done vs. what I could handle on the next visit. For someone regularly on the phone, the ability to text was huge for communication. A loaner car was...
Response from the owner Replied: Great to hear!
Review on Google
Google Review
- January 23, 2024
Great service. Way above expectations. I couldn’t have asked for anything more.
Response from the owner Replied: Thank you!
Review on Google
Review on Google
Review on Google
Google Review
- January 22, 2024
The facility sent the loaner to my place, since they didn’t have loaners earlier in the day. That was a good surprise. The Advisor called me and provided the list of services the car needed within a few hours. The costs were mentioned. The requested services were completed as expected. However I...
Response from the owner Replied: Glad to hear that you're satisfied, Viren, but look forward to improving next time we have the honor of serving you.
Review on Google
Google Review
- January 22, 2024
Very happy with the transmission service, the courtesy vehicle and the other small things they did without charge. Been going in Shrewsbury for years.
Response from the owner Replied: Glad to hear that. Thanks!
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- January 19, 2024
They assure me that even though my engine light is on, my car is in perfect working order. It needs a software upgrade. When it is created, they’ll upgrade it. We shall see.
Response from the owner Replied: Thanks so much for your patience, Gail. We understand these situations can be frustrating. We look forward to making everything right!
Review on Google
Google Review
- January 19, 2024
John Shaw, my service advisor, did a great job expediting some follow-up work and was helpful at all times.
Response from the owner Replied: Thank you!
Review on Google
Google Review
- January 19, 2024
Excellent customer service, friendly knowledgeable service staff. Greated by the service manager made me feel like a VIP. Fady kept me up to date on the progress of the service completion of my vehicle. Mercedes-Benz of Shrewsbury goes above and beyond in servicing their customers. Thank you!
Response from the owner Replied: So happy to hear that!
Review on Google
Review on Google
Review on Google
Google Review
- January 18, 2024
Very accommodating and courteous. Took me in without an appointment and out in reasonable time.
Response from the owner Replied: So happy to hear that!
Review on Google
Google Review
- January 18, 2024
The team was respectful, urgently responded to any questions I had.
Response from the owner Replied: Thank you!
Review on Google
Google Review
- January 18, 2024
very professional and friendly dealership with great customer care.sorted my fuel flap issue with a new painted flap and actuator within a week and the paintwork is to a very high as factory standard, very pleased.
Response from the owner Replied: We're honored, Russell. Thank you.
Review on Google
Google Review
- January 16, 2024
Response from the owner Replied: Thank you, Louise! Please let us know how we can earn that fifth star!
Review on Google
Review on Google
Google Review
- January 15, 2024
Great service with warm and friendly people. Highly recommend!
Response from the owner Replied: Thank you!
Review on Google
Review on Google
Google Review
- January 15, 2024
Horrible communication. If we hadn’t called multiple times we never would have received any information.
Response from the owner Replied: Dayna, We're sorry that we failed you on this visit. Our owner, Mark Wagner, would like to discuss this more with you. Could you reach out to schedule a time to discuss this with him here: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
Review on Google
Review on Google
Google Review
- January 15, 2024
Always great service! Over six years of service, I can always count on the expert knowledge and advisee of Phil, my service manager, and the work of the technicians.Cheers to Mercedes of Shrewsbury!
Response from the owner Replied: Thank you!
Review on Google
Review on Google
Review on Google
Google Review
- January 14, 2024
I am very grateful to the Mercedes team in Shrewsbury, I forgot my Laptop bag in the car and someone returned it to my home and this is very good for the customer. Thanks a lot
Response from the owner Replied: We're very grateful for YOU!
Review on Google
Google Review
- January 14, 2024
I needed to purchase a replacement for a lost car key. Customer service reps were outstanding, waited on me quickly, and explained everything that was going to be done.
Response from the owner Replied: Thank you! Happy that everything worked out well!
Review on Google
Google Review
- January 14, 2024
Great service, very accommodating to any request.Easy in, easy out.
Response from the owner Replied: Thank you!
Review on Google
Google Review
- January 13, 2024
Excellent service and smooth sales experience.
Response from the owner Replied: Thank you!
Review on Google
Review on Google
Google Review
- January 12, 2024
Service advisor, named Phil, carefully listens, face to face, if your vehicle has any issues.
Response from the owner Replied: Thank you!
Review on Google
Review on Google
Review on Google
Google Review
- January 11, 2024
I love to take my Benz here they have great customer service and services. And accommodated me when I needed a rental. Perfection
Response from the owner Replied: Thanks, Clarissa! We're so honored!
Review on Google
Google Review
- January 11, 2024
The van was tows there repaired and ready to go quickly with good communication from staff.
Response from the owner Replied: Glad to hear that, Michael. Thanks!
Review on Google
Google Review
- January 11, 2024
Great experience, Rocco was great and the paperwork was handled very well! Good job.
Response from the owner Replied: Glad to hear that, John. Congratulations!
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- January 09, 2024
Had recommended service for my car and had snow tires installed. The car was done within the time promised and all of the work was done to a high standard. The waiting area was clean and comfortable with free coffee and other refreshments available. My service advisor, Phil, kept me informed along...
Response from the owner Replied: Glad to hear it, John. Thank you!
Review on Google
Google Review
- January 09, 2024
Everything went very good even when there was a day delay.
Response from the owner Replied: Happy to hear the result was good, Mark. Thank you so much for your patience!
Review on Google
Google Review
- January 09, 2024
The service is top shelf and every person treats you with respect and a big smile. I always feel that I never have to worry about slip shod work. What a gift in this world of get em him and out. Bravo to all!
Response from the owner Replied: Wow! So honored by this, Wayne. Thank you.
Review on Google
Review on Google
Google Review
- January 08, 2024
I brought my car in for an engine light, it was set as a drop off and I didn’t realize. My car was going to take a week to get repaired. Loaners are booked out 2 weeks, but our advisor was amazing and found us a vehicle right before we headed out the door.
Response from the owner Replied: Thank you very much for the great review.
Review on Google
Google Review
- January 08, 2024
Silvano is a professional salesman and he did help us with patience and make the whole process of purchasing a new car easy and got a lot of knowledge of all the car’s features. Thank you for a great experience.
Response from the owner Replied: So glad to hear that, thank you
Review on Google
Review on Google
Google Review
- January 06, 2024
I recently purchased AMG CLA 45 from Shrewsbury dealership and I would like to say it was a great experience. The entire process was very smooth, and the sale consultant, Silvano Senn, was an excellent helper for us to make a smooth negotiation and financing process. I am grateful for the positive...
Response from the owner Replied: Congratulations! And even more importantly, thank you! We're honored!
Review on Google
Google Review
- January 06, 2024
easy to make appointmets, good communication, trusted service.
Response from the owner Replied: Appreciate this, Carl. Thanks!
Review on Google
Google Review
- January 06, 2024
My first Mercedes that I inherited...I know nothing about them; what I do know is professional service and good people. I know I was given a very nice car and wanted it cared for and these good folks did what I asked and let me know what I should do down the road. I left happy with a great...
Response from the owner Replied: So happy that your experience was positive. Thank you for sharing!
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- January 04, 2024
Very easy to drop off and pickup my vehicle. Great communication at every step!
Response from the owner Replied: Glad to hear that, Joel. Thank you!
Review on Google
Review on Google
Google Review
- January 03, 2024
I continue to enjoy the outstanding service at Wagner Mercedes in Shrewsbury! Fady Sidhom is a true professional. He makes the experience extremely easy and stress free! On behalf of our family, thank you!!!
Response from the owner Replied: So wonderful to hear, Siobhan. We appreciate you.
Review on Google
Review on Google
Review on Google
Google Review
- December 29, 2023
I had a great experience at this dealership! Our salesman Jamie and the sales manager were so informative and accommodating. I felt very comfortable, and I usually hate going to dealerships. The car I was thinking of purchasing didn’t have all the options I was looking for, so I ended up finding a...
Response from the owner Replied: Wonderful to hear, Heidi. Thank you.
Review on Google
Review on Google
Google Review
- December 29, 2023
Always great service at Mercedes of Shrewsbury. The loaner car was impeccable and also brand new. Gave me ideas! NOT YET THOUGH
Response from the owner Replied: We're ready when you are, Pat. Thank you for the great review.
Review on Google
Google Review
- December 28, 2023
Jessica was supper communicative throughout the process of my vehicle repair. When my loaner vehicle wasnt the proper fit for myself and my family, they quickly remedied it for me. Excellent customer service!
Response from the owner Replied: Thank you Ashley, that's wonderful to hear.
Review on Google
Google Review
- December 28, 2023
Response from the owner Replied: Thanks so much, Luis!
Review on Google
Google Review
- December 28, 2023
Excellent service and people as always
Response from the owner Replied: Thank you, Ed!
Review on Google
Google Review
- December 28, 2023
Dealership always treats me like a valued customer.
Response from the owner Replied: That's because you ARE a valued customer, Wayne. Thank you so much for that!
Review on Google
Google Review
- December 27, 2023
Review on Google
Google Review
- December 27, 2023
Mark and John were great at explaining the service and options that they came across. Happy with their work
Response from the owner Replied: Happy to hear that, Douglas. Thank you!
Review on Google
Google Review
- December 27, 2023
The service I received at MB of Shrewsbury is nothing less than outstanding. The level of commitment to keeping Mercedes Benz customers loyal is evidence through the service advisor, John Shaw. Knowledgeable, flexible, and genuine in every aspect of his interactions solidifies my loyalty to both...
Response from the owner Replied: Amazing to hear, Michael. Thank you so much for sharing.
Review on Google
Review on Google
Google Review
- December 23, 2023
Brian Shea made buying my new car a wonderful experience. Went above and beyond. Highly recommend this dealership!
Response from the owner Replied: Thank you Rebecca! Glad to hear that.
Review on Google
Review on Google
Google Review
- December 23, 2023
Wagner Mercedes benz in Shrewsbury services my Benz glc coupe today in a efficient manner, within a few hours I was called to pick up my car, and the price was moderate.
Response from the owner Replied: So happy to hear that, Tony. We appreciate you leaving this great review.
Review on Google
Review on Google
Google Review
- December 22, 2023
I give the mechanics and staff high praise for the service on my Sprinter motorhome. I will not hesitate to bring my problems to them.
Response from the owner Replied: Thank you, Joe! Here's to hoping there are no problems, but we are here for you whenever you need us!
Review on Google
Google Review
- December 22, 2023
Ryan in the Service Department is excellent to work with. Our company has a fleet of Sprinters and they always go above and beyond. Thanks!
Response from the owner Replied: So glad to hear that. Thank you for your trust in us!
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- December 20, 2023
Review on Google
Google Review
- December 19, 2023
After a repair failed, MBenz of Shrewsbury picked up the vehicle, worked on it, continued testing it until problem resolved, then returned it. Not many businesses stand by their product like that.
Response from the owner Replied: Glad to hear the situation was remedied, Phil. We will always stand by our work. Thank you for the great review.
Review on Google
Google Review
- December 17, 2023
Andrzej is really great and highly recommended.
Response from the owner Replied: Thank you, we appreciate that!
Review on Google
Google Review
- December 16, 2023
Buying a new car is a daunting experience, there are so many to choose from. When we decided to purchase another Mercedes I had a pretty firm idea of what I wanted. We were greeted immediately upon arrival by Silvano.He was patient, professional, warm, extremely knowledgeable. He made us feel...
Response from the owner Replied: So wonderful to hear, Bev. We appreciate you taking the time to share your story here.
Review on Google
Google Review
- December 16, 2023
Brand new car with a lot of issuesProcess to diagnose all issues is flawedCustomer service had challenges
Response from the owner Replied: We're sorry to hear this, Beth. Mark Wagner would love to discuss this with you in more detail if you have the time. If so, please reach out to him here to set up a time: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
Review on Google
Review on Google
Google Review
- December 15, 2023
Attentive and timely service with all questions answered.
Response from the owner Replied: Thank you!
Review on Google
Review on Google
Review on Google
Google Review
- December 15, 2023
Always provide excellent service!
Response from the owner Replied: We're honored, Fred. Thank you!
Review on Google
Google Review
- December 14, 2023
First class professional service team. Jessica was awesome.
Response from the owner Replied: So happy to hear that. Thank you!
Review on Google
Review on Google
Google Review
- December 14, 2023
They couldn’t figure out what was wrong so I left without answers.
Response from the owner Replied: We're sorry to hear that. Would you mind having a conversation with our owner, Mark, about this experience? This is not the experience we want for our customers. You can schedule a time to speak with him here: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
Review on Google
Google Review
- December 14, 2023
Working with Jessica is always a pleasant experience!
Response from the owner Replied: Thank you, Jamie!
Review on Google
Google Review
- December 14, 2023
Great work as usual from wagner benz, been working with Phil, the service advisor for years. I have always received good service from them
Response from the owner Replied: We appreciate that, thank you!
Review on Google
Google Review
- December 12, 2023
Response from the owner Replied: Thank you, Dalila - please let us know how to improve and earn that fifth star!
Review on Google
Google Review
- December 08, 2023
How I mysteriously ended up on their email mailing list is beyond me. Have never been there or anywhere else associated with their business. Purchasing data to spam peoples emails is certainly not the best business practice as we approach 2024.
Review on Google
Google Review
- December 06, 2023
Great service easy car buying process from start to fonish
Response from the owner Replied: Thank you!
Review on Google
Google Review
- November 22, 2023
WASTE TIME EXPERIENCE:I recently purchased a Mercedes Benz from a different dealership and was quite happy with both the car and the service, including the initial maintenance. However, my experience at Mercedes Benz Shrewsbury was far from satisfactory. I had an appointment for a B service and a...
Response from the owner Replied: Please accept our apology. This is not the kind of service we want to provide. Our owner, Mark Wagner, would like to speak with you about this experience. Would you be so kind as to set up a time to talk with him? You can use this address to do so: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
Review on Google
Google Review
- November 21, 2023
Exceptional Service and Unmatched Customer Care at Mercedes-Benz of ShrewsburyI recently felt compelled to share my outstanding experience with Mercedes-Benz of Shrewsbury, where I have been a loyal customer since acquiring my Mercedes Benz in 2019. From the very beginning, the dealership has...
Response from the owner Replied: Thank you!
Review on Google
Google Review
- November 20, 2023
From test drive to the day I took the car off the lot. I had an incredible experience. Silvano, and all of the folks over at Shrewsberry Mercedes were an absolute pleasure. I would unequivocally recommend recommend them without reservation, if you are in the market for a Mercedes. Even if you’re...
Response from the owner Replied: So good to hear, Danison. Thank you.
Review on Google
Google Review
- November 08, 2023
Response from the owner Replied: Good morning. We have no record of you visiting our store. Would you please reach out to our owner to discuss what may have happened? You can set up a time to talk here: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
Review on Google
Review on Google
Google Review
- October 16, 2023
I purchased my car Mercedes Benz SL 550 June 2023 with a mileage of 37241 from James Motor East Longmeadow Massachusetts. Recently , I brought my car to my mechanic to check what’s needs to be done and he found out that the vehicle had a leak from the transmission pan. I called to the dealership...
Response from the owner Replied: We apologize about the confusion. We are thrilled to know that our service manager was able to review this with you, and it has been resolved. Thank you.
Review on Google
Google Review
- October 15, 2023
Review on Google
Google Review
- October 12, 2023
Our experience was wonderful. Everything went smooth and I just love my new car. The only advice I would give is have snacks, the car buying process is long and that would be a nice touch.
Response from the owner Replied: Thank you, Robin
Review on Google
Google Review
- October 11, 2023
Car was being serviced here , I get a called that car was broken into windows broken and items were stolen out of my vehicle , service manger lance was very rude and showed no sympathy at all very unprofessional disrespectful didn’t want to show video and I will be taking further actions in this...
Response from the owner Replied: Tami,After informing us that your car was going to be towed away, you left it here for 19 days. We had texted you multiple times during that period asking for you to have it removed. Additionally, in speaking with our Service Manager, you told us that you had rented the car to someone for a period of time when the failure happened, that it had been towed twice in a single day to and from another shop, and that you had left valuables in the car that were missing after all of this. The video from our surveillance system showed that no items were removed from your car. It's unfortunate that a vandal broke into it. We don't wish that on anybody. We also apologized directly to you that this happened. If you wish to continue your conversation, please schedule a time to speak with our owner using this page: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
Review on Google
Google Review
- October 08, 2023
Response from the owner Replied: Thank you, Gretchen
Review on Google
Google Review
- October 07, 2023
I recently had the pleasure of working with Arthur, a Mercedes Benz sales representative at Shrewsbury,Ma, and I must say it was an outstanding experience. From start to finish, Arthur went above and beyond to ensure that my car shopping process was seamless and enjoyableFirst and foremost, Arthur's...
Response from the owner Replied: Thank you, Ellen! We're so happy to hear that.
Review on Google
Google Review
- October 03, 2023
NEVER EVER BRING YOUR CAR TO SERVICE HERE. I have a Mercedes GL, it’s lightly driven, under 100k miles and the car is 9 years old. I brought my car here for a routine service a few weeks back. They fooled around with my suspension button (which I already knew had problems so I leave my suspension...
Response from the owner Replied: Andrew, We're sorry that we let you down. Our owner, Mark Wagner, would like to speak with you directly. Please contact him here to set up a time to discuss this. https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htmThank you
Review on Google
Google Review
- September 29, 2023
We bought a certified pre owned MLB 250 the beginning of September, less than a month later the check engine light came on. We bought the car at a different dealer because this one didn’t have one with the color or features that we wanted. MB shrewsbury service department had no ‘appointments’ for a...
Response from the owner Replied: Joel, We're sorry for the situation you find yourself in. Our owner, Mark Wagner, would like to talk with you about it. Please contact him here to set up a time to discuss. Thank you. https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
Review on Google
Google Review
- September 28, 2023
I am so Happy for the Service they gave me and Thanks to Jessica Gonzalez she's very helpful in everything. All questions were answered and all I needed in my vehicle she made it happen and Jamie. Thank you again very professional.
Response from the owner Replied: Thank you so much, Wandy!
Review on Google
Google Review
- September 28, 2023
Response from the owner Replied: Michelle, thank you!
Review on Google
Google Review
- September 27, 2023
Arthur and Ned were absolutely great! 5 Star sales and management for sure. Very professional, kind, and enjoyable company while getting all the work/paperwork done for my car fast and efficiently. Thanks guys!
Response from the owner Replied: So happy to hear that, Elija. Thank you!
Review on Google
Google Review
- September 16, 2023
Response from the owner Replied: We're sorry to see this review change from 5-stars to 1, Robert. Please let us know about your experience here: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
Review on Google
Google Review
- September 16, 2023
I impulsively decided to trade my car in when I brought it in for service. I wanted to go from a car to SUV. When I got there, I met with Artie and he was AWESOME! He worked so hard to find the perfect car and made the buying experience easy and fun! His customer service is second to none! I...
Response from the owner Replied: Thank you, Tammy! We think you made a great decision :)
Review on Google
Review on Google
Google Review
- September 08, 2023
Very good experience. We purchased a GLC and our Sales guy Nicholas Scherer did an amazing job walking us through the process. He made it easy and smooth. I definitely recommend the dealer. 100% for Nicholas and the Dealer
Response from the owner Replied: Thank you so much, Asaph!
Review on Google
Google Review
- August 30, 2023
Response from the owner Replied: Thank you, Nicole. Please let us know how to earn that fifth star for next time!
Review on Google
Google Review
- August 30, 2023
Nicholas Scherer is by far the best salesman that there is. Does not try to pressure you. Finds the perfect car for you!
Response from the owner Replied: So exciting to hear, Sean. Thank you!
Review on Google
Google Review
- August 29, 2023
Andrej and the entire team at Wagner did a great job helping me with my purchase
Response from the owner Replied: Glad to hear that, Barry. Thank you!
Review on Google
Review on Google
Google Review
- August 27, 2023
I wanted to take a minute to thank John Shaw and rest of the folks in the Service Department at Mercedes-Benz of Shrewsbury. In a nut shell, they are good people, true professionals and went above my expectations with their service & help.Thank you.. 👍
Response from the owner Replied: Thanks so much, Bob. We appreciate the great review!
Review on Google
Google Review
- August 21, 2023
Took car there Fri am for emergency service, called prior and told they had space/time to evaluate... 3 1/2 days, 4 calls and 1 text later not even seen...finally told a series of inconsistencies, given laundry list of work needed but also told could not do diagnostics due to battery strength (why...
Response from the owner Replied: We apologize for the situation. Mark Wagner would love to speak with you directly about this. Please reach out to him here: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
Review on Google
Google Review
- August 18, 2023
If you go to this dealership ( great dealership by the way ) you gotta ask for Nicholas Scherer, he will go that extra mile for you !!
Response from the owner Replied: Thank you for the review! Any of our teammates will go the extra mile for their customers, without question, but we're excited that you had such a wonderful experience and look forward to serving you again!
Review on Cars.com
Cars.com Review
- August 07, 2023
Service dept not good. My car sat from 2 June 23 until 4 August 23. Communication from Dan Burke poor. My car was not repaired due to a lack of parts and training. My Mercedes Benz Warranty was not utilized. I am still waiting for answers. And my car is still at their shop.
Dealer Replied: Good Morning Mr Gailliard, Could i ask at your convience that you can call me to discuss please?
I cannot seem to see your vehicle or your deatails on our data base.
We also do not have a Dan Burke on site here at Mercedes Benz Of Shrewsbury.
Matthew Lockley (service Manager) Tel:01743 441191
Review on Google
Google Review
- July 23, 2023
Very efficient and nice to deal with. Nick and Tonia were great and made the buying experience very easy.
Response from the owner Replied: Thank you for your feedback, Ryan! We are happy to see Nick and Tonia are doing a good job.
Review on Google
Google Review
- July 10, 2023
Response from the owner Replied: Thank you for your feedback, Gary!
Review on Google
Google Review
- June 19, 2023
Very professional on all aspects
Response from the owner Replied: Thank you for the feedback, Robert!
Review on Google
Google Review
- June 16, 2023
The sales department is practicing unethical practices. Your vehicles are being advertising on the main MBUSA website as certified, the prices reflect a certified vehicle. However, upon inquiring they report that it is NOT certified & attempt to sell/push the extended warranty. It is bad business to...
Response from the owner Replied: Simao, We have tried to reach out multiple times to speak with you. Please use this link to let our owner know when is a good time to connect: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
Review on Google
Google Review
- June 01, 2023
From beginning to end this whole buying a car experience was made perfect by Louis and his attentiveness and expertise in selling us this car. From a late afternoon email sent on a Saturday evening because I presumed the dealership to be closing but Louis called me straight back and the next day we...
Response from the owner Replied: Thank you for your feedback, Cliff! We are thrilled to see you had a good experience, and are happy to know what a great job Louis is doing! We appreciate your feedback, and hope to see you again soon!
Review on Google
Google Review
- May 27, 2023
I visited this dealership today. My experience was extremely bad.1. When I arrived at this dealership today, there was no one around the counter. We understood that it's busy on Saturday, so we decided to wait. However, two groups of people who came after us received assistance from salespeople...
Response from the owner Replied: We apologize for our poor service. Mark Wagner would like to speak with you directly about this situation. Could you please reach out to him to set up a time? https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
Review on Yelp
Yelp Review
- May 27, 2023
I visited this dealership today. My experience was extremely bad.1. When I arrived at this dealership today, there was no one around the counter. We understood that it's busy on Saturday, so we decided to wait. However, two groups of people who came after us received assistance from salespeople...
Review on Google
Google Review
- May 21, 2023
Great no pressure auto buying experience, best Ive had in years
Response from the owner Replied: Thank you for your review, Norman!
Review on Google
Google Review
- May 11, 2023
We are very happy with our recent purchase. Rocky was wonderful to work with! He was not pushy; instead, he was professional and efficient in answering our questions. Rocky was thorough in every aspect of the purchase. We were also satisfied with the fair offer on our trade in. Although everyone is...
Response from the owner Replied: We appreciate your feedback, Jennifer! We always love knowing how our employees are doing, and are happy knowing what a great job Rocky is doing.
Review on Google
Google Review
- May 11, 2023
Highly professional sales representative. Jamie is great and he gave an awesome service.
Response from the owner Replied: Thank you for your review, Samuel! We are glad to know what a great job Jamie is doing!
Review on Google
Google Review
- May 11, 2023
I am happy with the process of my purchase of a 2016 Amg Gts from mercedes-benz of shrewsbury they are professional and I'm happy with the purchase, annual interest rate could have been better, other then that I found the deal very nice and Smooth. I have to give credit to Tim Klingenberger, sales...
Response from the owner Replied: We appreciate your review Robbie! We are happy knowing what a great job Tim, Jamie, and Mike are doing, and are glad to have loyal customers like you! We hope to see you again soon! Thank you!
Review on Google
Google Review
- May 10, 2023
Best dealer experience I’ve had in a long time. I went to buy a used car, was treated with the new car experience. Jamie was professional, if he couldn’t answer my questions he found someone that could. Will be back for my next car purchase without a doubt!
Response from the owner Replied: Thank you very much for your review, Brenda! We are happy to hear what a great job Jamie is doing! We can't wait to see you again!
Review on Google
Google Review
- May 09, 2023
Very nice car dealership
Response from the owner Replied: Thank you for your review, Sahil!
Review on Google
Google Review
- May 02, 2023
At Mercedes Shrewsbury I went in at the age of 17 trying to get finance on a car, I was greeted by Sales Executive Nick Parr who helped me through the attempts to get the finance and was very helpful in explaining everything to do with the car and all of the benefits, he tried everything he could to...
Response from the owner Replied: Thank you for your review! We hope to see you again soon, and are happy to do business with you!
Review on Google
Google Review
- April 27, 2023
Response from the owner Replied: Thank you for your review, Noman!
Review on Google
Google Review
- April 27, 2023
We take our work vehicles here for service....they are always super accommodating & friendly.... If you have a Mercedes & are in need of good service or want to purchase another this is a great place to go....
Response from the owner Replied: Thank you for your review, Dyanne!