Review on Cars.com
Cars.com Review
- April 25, 2025
The process of purchasing my dream car was absolutely flawless with you guys! Everything was explained thoroughly, I never felt mislead or pressure. As a female buying a car for the first time in quite a few years I was very nervous, but the team at MB Shrewsbury took all of those nerves away. From...
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Google Review
- January 14, 2025
Dropped off my C300 for service. Was told the car was ready a few hours later. All went well until I went to pick up my car later that day. They had the car, but they couldn't find the keys. I waited 50 min for the keys to be found/delivered to me. They apologized and presented me with 2 gift cards...
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Google Review
- January 13, 2025
Very good experience. Warranty service provided for engine head malfunction. I received a loaner for the week so I didn’t have to rent. Picked up the car today and its running like new.
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Google Review
- January 13, 2025
Always happy with the experience and quality of the service received at MB of Shrewsbury. Thanks Fady and crew.
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Google Review
- January 13, 2025
Responsive, addressed all of the items I had specified, and vacuumed the vehicle while I waited on my request.
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Google Review
- January 11, 2025
Excellent service and completed in a timely manner!
Response from the owner Replied: Thank you!
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Google Review
- January 11, 2025
We visit Mercedes of Shrewsbury just to look at some cars but after chatting with Andrzej Nowakowski we decide to purchase a GLC300. The atmosphere was so welcoming and pleasant. The professionalism was awesome and everything was perfect. Thanks guys.
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Google Review
- January 10, 2025
Response from the owner Replied: Thank you for the 5-star review, Helen! We hope to see you again in the future.
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Google Review
- January 09, 2025
Great service and atmosphere. The dealership really understands customer service. My adviser was very responsive and thorough.
Response from the owner Replied: That's great to hear, Adam. Thank you very much for taking the time to share that with us!
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Google Review
- January 08, 2025
Quality and excellent personnel at every spot along the way. This is my sixth MB purchase from this dealership.
Response from the owner Replied: Thank you very much, David. We are so thrilled that you continue to trust us with your vehicles.
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Google Review
- January 07, 2025
Great service technicians, and smart service advisor who is very intelligent when it comes to issues with Mercedes vans. I will continue to service my van and will definitely recommend friends and family to service their vehicle at this location
Response from the owner Replied: We are very happy to earn your recommendation, Brian. Thank you very much. We look forward to seeing you again when you need us!
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Google Review
- January 07, 2025
Was able to fix issues in a timely way
Response from the owner Replied: That's good to hear, David. Thank you.
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Google Review
- January 07, 2025
Very helpful and straightforward service.
Response from the owner Replied: Great! We're so happy to hear that, Molly. Thank you for sharing.
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Google Review
- January 07, 2025
Thank you for a great experience!
Response from the owner Replied: Thank YOU, Pamela - we appreciate it!
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Google Review
- January 07, 2025
Great experience with friendly and helpful staff!!I will go here for service and future purchases.
Response from the owner Replied: We're thrilled to hear you say that, Anuj. We look forward to seeing you when you need us!
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Google Review
- January 07, 2025
This is the second Mercedes I have bought at Mercedes-Benz of Shrewsbury. I have the best salesman. The buying process was smooth. They have a great team. And, service is good also. Loaners always available.
Response from the owner Replied: Thank you, Charlene, for being a return customer! We are so happy to have you as a repeat customer. It's such an honor to earn repeat business and have the feedback that we're doing the right things. Thank you for sharing.
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Google Review
- January 04, 2025
Excellent sales service
Response from the owner Replied: Thank you for saying so, Wayne!
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Google Review
- January 03, 2025
Dynae is a wonderful salesperson, great experience dealing with her
Response from the owner Replied: Thank you!
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Google Review
- January 03, 2025
Great service! They were able to help in an emergency even during a holiday-shortened week and they completed all major and minor repairs. Excellent 10/10!!!
Response from the owner Replied: Wonderful to hear!
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Google Review
- January 02, 2025
Great Service from the beginning till the end!! Always in communication with me keeping me up to date with everything that was happening!!
Response from the owner Replied: So wonderful to hear, Roland. Thank you very much for sharing that.
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Google Review
- January 02, 2025
Best dealer experience I’ve had in a long time. I went to buy a used car, was treated with the new car experience. Jamie was professional, if he couldn’t answer my questions he found someone that could. Will be back for my next car purchase without a doubt!
Response from the owner Replied: Thank you very much for your review, Brenda! We are happy to hear what a great job Jamie is doing! We can't wait to see you again!
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Google Review
- January 02, 2025
Fast, reliable service. Highly recommend.
Response from the owner Replied: Mila, we are honored to earn that recommendation. Thank you!
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Google Review
- January 02, 2025
Response from the owner Replied: Nirmal,We would like to know more about your experience. Please reach out to our owner, Mark Wagner, and let us know when is a good time to talk. You can do that here: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
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Google Review
- January 02, 2025
Staffs are professional and promptly courteous
Response from the owner Replied: Thank you, Lavy!
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Google Review
- December 31, 2024
Wonderful experience buying a new car from MB of Shrewsbury. Highly recommend!
Response from the owner Replied: We appreciate your recommendation, Steve. Thank you very much!
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Google Review
- December 31, 2024
I am very pleased with everything. Words can not truly express how incredible the service has been at the Mercedes-Benz of Shrewsbury. The whole team, especially, Fady Sidhom have truly been kind, helpful, accommodating, and have helped me through everything when it comes to my vehicle. Thank you to...
Response from the owner Replied: Thank you, Sabina! We are honored by your words and truly appreciate you taking the time to share your experience with the world.
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Google Review
- December 31, 2024
My Sprinter camper van sliding door broke just before I was hoping to leave for a month vacation. Wagner Mercedes-Benz took me in the same morning I called and had me on the road in less than an hour. Great service!
Response from the owner Replied: Excellent, Tim! We hope you have a wonderful trip and look forward to seeing you next time you need us!
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Google Review
- December 31, 2024
I felt that Mercedes Emergency Road Service and Mercedes Benz of Shrewsbury not only cared for my Automobile, but also cared for my safety and comfort. I hit a pothole and destroyed my front right tire. I am in my 70’s and THIS is exactly why I only drive a Mercedes. You were watching over me and...
Response from the owner Replied: You are quite welcome, Richard. Thank YOU for being such a wonderful customer. We appreciate you!
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Google Review
- December 30, 2024
Response from the owner Replied: Thank you, Tony. Please let us know how to earn that fifth star so that we can improve our performance!
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Google Review
- December 30, 2024
I have had nothing but great experiences with Shrewsbury Mercedes. Ryan is the best to work with. 5 Stars!
Response from the owner Replied: That's great to hear, Michael! Thank you very much!
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Google Review
- December 30, 2024
Brought in 2020 Sprinter 3500Engine lights on & count downs on screenReplaced faulty DEF parts , & serviced oil & fuel filters. Seems fine. However the engine light came back on, on way home. I’ll get it back in if light stays on. Seems to run fine now.
Response from the owner Replied: Thank you for the review, Brian. Please do let us know if you continue experiencing that engine light.
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Google Review
- December 28, 2024
This was my second visit to Shrewsbury with my Mercedes. Both times the service has been excellent and timely. Thank you.
Response from the owner Replied: That's wonderful to hear, Ann-Marie. Thank you for sharing!
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Google Review
- December 27, 2024
Response from the owner Replied: Thank you, Florencem! Please let us know how we can earn that fifth star.
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Google Review
- December 27, 2024
Service was FANTASTIC.We drove in with a blinking "check engine" light without an appointment the day after Xmas. They ran a diagnostic, found the problem, had the replacement part, and sent us on our way back to NYC -- in three hours!!
Response from the owner Replied: It's great to hear that we were able to take care of that unfortunate issue quickly and get you back on your way. Thank you for visiting!
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Google Review
- December 27, 2024
I had the pleasure of working with Daniel Burke as my service advisor at the Mercedes-Benz dealership, and I couldn’t be more impressed. Daniel provided exceptional service, demonstrating professionalism, knowledge, and a genuine commitment to ensuring my experience was outstanding. He went above...
Response from the owner Replied: That's great to hear, Juan. Thank you.
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Google Review
- December 24, 2024
Great service, thorough explanation of work done.
Response from the owner Replied: Great to hear, Michael - thank you.
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Google Review
- December 24, 2024
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Google Review
- December 23, 2024
I’ll tell everyone loud and proud theese guys are great at the shrwsberry Benz lot they help out instead of just taking they take the time to explain everything,I just would recommend if your gonna buy a car contact nick or Anuala they are Awsome one million trillion stars ✨
Response from the owner Replied: Thank you for the exciting review and the recommendation, Don. We appreciate it!
Review on Google
Google Review
- December 23, 2024
MBZ Shrewsbury technicians are very skillful in their work. I greatly appreciate the service staff for taking good care of my car and keeping me informed
Response from the owner Replied: That's wonderful to hear - thank you very much.
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Google Review
- December 23, 2024
TOTAL FIASCO MERCEDES BENZ OF SHREWSBURY! Worst service of dealers of Mercedes Benz, very rude and sarcastic Advisor Phill Morrill, didn't find the problem on my vehicle and still wanted to charge me, although wanted to sell me services I didn't need. Not recommend this place unless you want to be...
Response from the owner Replied: Jose, We pride ourselves on our exceptional customer service, so it is troubling the hear that we came up short in this instance. Our owner, Mark Wagner, would love to discuss this more with you at your convenience. Would you be so kind as to reach out here so that Mark may contact you? https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
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Google Review
- December 22, 2024
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Google Review
- December 21, 2024
My car was towed into the service department. Phil called me to let me know the car was in the shop. Later he keep me informed as to what the issue was.The car was fixed in less than a day with no appointment.Very happy with the service at Mercedes of Shrewsbury.
Response from the owner Replied: Sounds like great service, Dale. Thank you very much!
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Google Review
- December 21, 2024
Great experience and service as usual
Response from the owner Replied: Thank you, Thomas!
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Google Review
- December 20, 2024
Very well done serviceServiço muito bem feito
Response from the owner Replied: Gracias!
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Google Review
- December 18, 2024
They always do a great job of company and customer service thanks
Response from the owner Replied: Wonderful to hear, Cesar. Thank you.
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Google Review
- December 17, 2024
Another excellent service experience at Mercedes-Benz of Shrewsbury. They take wonderful care of me and my vehicle.
Response from the owner Replied: Thank you, Ron. We appreciate that!
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Google Review
- December 16, 2024
I brought my car in for a rear-subframe inspection as I recently heard about the extended warranty on that part. Everyone at this location was very nice, inviting and kept me informed throughout the whole process. I would definitely recommend anyone bringing their MB in for services at this...
Response from the owner Replied: Thank you very much for the recommendation, Giancarlos. We are honored!
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Google Review
- December 16, 2024
I recently purchased AMG CLA 45 from Shrewsbury dealership and I would like to say it was a great experience. The entire process was very smooth, and the sale consultant, Silvano Senn, was an excellent helper for us to make a smooth negotiation and financing process. I am grateful for the positive...
Response from the owner Replied: Congratulations! And even more importantly, thank you! We're honored!
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Google Review
- December 14, 2024
Friendly, quick, and accommodating service!
Response from the owner Replied: Excellent! Thank you very much, Kristopher.
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Google Review
- December 14, 2024
We have a bunch of Sprinters in our fleet of vans here at California Closets and the customer service we receive from Ryan McClay and his team, is second to none! They always get our vans picked up, repaired, and delivered back to us as quickly as possible! We couldn’t be any happier with how we are...
Response from the owner Replied: Thanks so much for the great review!
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Google Review
- December 13, 2024
Great service and very nice with the customer
Response from the owner Replied: Excellent to hear, Juan. Thank you for sharing.
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Google Review
- December 13, 2024
After using GM vans for 47 years, we have moved to a Mercedes-Benz sprinter. Mercedes-Benz of Shrewsbury has made the process a pleasure so far although it is still early in the process, we are extremely happy with how this purchase is going
Response from the owner Replied: That's great to hear, Billy. Thank you very much.
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Google Review
- December 13, 2024
Everything was taken care of, and I am pleased with the work that was done.
Response from the owner Replied: That's wonderful, Drew. Thank you!
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Google Review
- December 12, 2024
Excellent service and congratulations
Response from the owner Replied: Great to hear, thank you.
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Google Review
- December 12, 2024
Expensive but quality and reliable work
Response from the owner Replied: Thank you, Natalie.
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Google Review
- December 10, 2024
The staff was extremely helpful and friendly.The waiting area was quite impressive and very comfortable.
Response from the owner Replied: That's great to hear, Kevin. Thank you.
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Google Review
- December 07, 2024
Always attentive and respectful and helpful. Love the waiting area too!
Response from the owner Replied: Thank you, Gail!
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Google Review
- December 07, 2024
Finished my car in a timely fashion as always. Phil is a pleasure to work with!
Response from the owner Replied: That's wonderful, John. Thank you.
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Google Review
- December 05, 2024
Bought the car here. I get it serviced here (OK once elsewhere when I was ... uh ... elsewhere). The quality is great; so are the prices. I'll probably buy my next car (maybe the Baby G EV) here. I'm happy.
Response from the owner Replied: We're happy that you're happy, and look forward to taking care of you! Thank you.
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Google Review
- December 04, 2024
Excellent customer service and quick turnaround for repairs
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Google Review
- December 04, 2024
My check engine light was on and my car was being sold in 12 days. I did not want a complete service but wanted to be sure my car was safe to drive. I got an appointment quickly and my car was checked as requested. I received a call explaining what was discovered. It was ready for pickup in the...
Response from the owner Replied: Thank you, Judy, for the recommendation. We appreciate it!
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Google Review
- December 04, 2024
Everyone I spoke with was very pleasant. I had questions concerning my vehicle that were answered in a way that was easy to comprehend. I wouldn’t hesitate to refer someone to this dealership.
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Google Review
- December 01, 2024
I was very impressed with the service provided by everyone I interacted with at Mercedes of Shrewsbury, and Ryan specifically went out of his way to make it an excellent experience. Highly recommend!
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Google Review
- November 28, 2024
Great service, very accommodating to any request.Easy in, easy out.
Response from the owner Replied: Thank you!
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Google Review
- November 28, 2024
Awesome experience! Called Wednesday morning of Thanksgiving week with a slow leak in one tire. Had car back with new tire by 5pm! Terrific customer care and excellent response time!
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Google Review
- November 28, 2024
My wife and I have received wonderful treatment from MB of Shrewsbury, weither to buy a new car or to have it serviced. We lived in central Massachusetts so it was very convenient, when we moved to Cape Cod we continued to buy and service our cars with MB of Shrewsbury. They treat the customers like...
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Google Review
- November 28, 2024
I had a very disappointing experience with Mercedes' service. I took my van in for repairs, and within less than a year, the same problems reappeared. The communication was terrible, and I didn't like how I was treated. The lack of attention to customers is obvious. I definitely won't be going back...
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Google Review
- November 23, 2024
The Shrewsbury Mercedes is so well run and everyone is pleasant ready to help youPhil is great!!
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Google Review
- November 21, 2024
Rudy made it Easy!! bought a new vehicle, the one of my choice and was out in an hour financing everything
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Google Review
- November 19, 2024
MB of Shrewsbury is the gold standard for automotive service. Special shout out to Jessica Liseno, service manager extraordinaire for excellent customer service.
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Google Review
- November 19, 2024
Fady has been very dependable and responsive whenever we’ve had a service need or concern. He is an extremely valuable asset to the service team!
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Google Review
- November 18, 2024
I’ve been coming here for my car services regularly because of the welcoming atmosphere and the excellent experience I had with John in the past. The appointment process is smooth and flexible, even when I’ve been late, and the waiting room is clean and comfortable, complete with refreshments....
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Google Review
- November 18, 2024
Always satisfied with the level of professionalism and generosity of their time and attention. Phil and Fady are the best!
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Google Review
- November 16, 2024
Latest service of a flat tire. Next day response time after vehicle was towed in was excellent. Communication with the service advisor was excellent. Paid for the repair via their app quicker pick up. Only issue is payment. Doesn’t register on their end or they do not have personnel to verify that...
Response from the owner Replied: Thank you for sharing, Edward. We appreciate the feedback!
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Google Review
- November 15, 2024
The service team very quickly determined the parts needed to complete my GLB repair and ordered them for overnight delivery. Car repair was then completed next morning. Awesome turnaround time!
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Google Review
- November 14, 2024
Great service as usual. Deeply appreciate the fact they have facilities that can handle larger vehicles like my RV.
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Google Review
- November 13, 2024
Left by Eugenia T.
Everything went as expected. All good!
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Google Review
- November 13, 2024
Got a “b1” service completed at the dealership. Service was great and they got the car completed in my requested time frame. Daniel provided some recommend work be done to my vehicle, he was helpful when I asked for more details on some of the work. Very good experience, clean place and friendly...
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Google Review
- November 12, 2024
Wagner Mercedes-Benz of Shrewsbury has consistently gone above and beyond to assist me. Today, they efficiently got my car into their service schedule to replace a flat tire. My car was ready within an hour of arriving at the shop, and I was warmly greeted and assisted while at the dealership. I’m...
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Google Review
- November 11, 2024
I have purchased several vehicles from this dealership, and have been very pleased. During my most recent service appointment there were major issues identified with my vehicle. Dan, the service member went out of his way to be helpful. I really appreciate the team at Mercedes Benz of Shrewsbury.
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Cars.com Review
- November 08, 2024
Nice experience with my first C-class C300 purchase. Nick is very personal and knowledgeable, Anjula is warm and friendly, Amie is a pleasure to work with. Although there’re some small things not clear or missed, they were quick to explain or fix them.
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Google Review
- November 08, 2024
Great results ! Thank you Ryan for your help with this issue very knowledgeable about our situation from the beginning of the process right too the finish!We will continue working with Wagner moving forward with the future services needed and appreciate the professional assistance provided by Ryan...
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Google Review
- November 08, 2024
Mr. Ryan McClay is the best professional in the Mercedes - Benz of Shrewsbury dealership. I receive the service within 6 years there. Ryan is very attentive to detail, always give professional and right advice or recommendation. Each visit he made pleasant, stress-free and in a short time.Highly...
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Google Review
- November 07, 2024
I brought my car in for service, and the attention to detail was outstanding. John, my service professional went the extra mile to ensure I had an absolutely amazing experience. While in the Worcester area, I will always have my service with Mercedes-Benz of Shrewsbury.
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Google Review
- November 07, 2024
Anjula my salesperson was extremely responsive and professional. The sales process was very transparent and efficient.
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Google Review
- November 02, 2024
It was a great experience dealing with Mercedes Benz of Shrewsbury, more so my sales person Andrzej who took the time offering road tests etc.helping me finalize the choice of vehicle that suited me best. The finance team Tonia and Paul made the closing simple and swift and provided additional...
Response from the owner Replied: Nice ride, Tom! Thanks for the great review!
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Google Review
- November 02, 2024
Thank you very much for the great service and also for suggesting the prepaid maintenance. The service was well done. Thanks.
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Google Review
- November 02, 2024
Service Advisor Fady Sidhom is fantastic as Ihave had him since 2019. The service teamis also terrific and my Mercedes is alwaysperfect upon delivery.
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Google Review
- November 01, 2024
Mercedes of Shrewsbury were friendly and extremely detailed about what needed to be repaired on my car. Dan kept me to date throughout the whole time. The loaner car was a savior because I needed transportation work. I have my own me mechanic but I have a feeling I’ll be coming back to this...
Response from the owner Replied: Thank you, Bekki
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Google Review
- October 31, 2024
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Google Review
- October 31, 2024
I brought my Benz for a factory warranty job that needed work on the subframe on 5th October, was told that the car was unsafe to drive and that they had other peoples car ahead of me but because mine was a major problem they would push mine as a priority2weeks later it’s still not done. Contacted...
Response from the owner Replied: Thank you, Kalpesh. We're so very sorry for the lack of communication and look forward to improving that. We truly appreciate the feedback!
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Google Review
- October 31, 2024
I count on Wagner to service my Mercedes and they are always honest, thorough and genuinely concerned that all my issues are addressed satisfactorily. I don’t hesitate to recommend them for service or purchase, having bought 2 CPO vehicles from them with full intention of buying my next from them...
Response from the owner Replied: So wonderful of you to say, Michael. Thank you.
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Google Review
- October 29, 2024
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Google Review
- October 29, 2024
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Google Review
- October 28, 2024
I found that the sales representative, Jamie Rodriguez, was both extremely knowledgeable about the automobile (EQS 450) and very pleasant to work with.
Response from the owner Replied: That's great, Carol - we're so happy to hear that. Jamie works hard and knows his stuff. We thrilled you got to work with him!
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Google Review
- October 28, 2024
Great experience with Rocky, Nick and Amie in finance. No pressure sales tax and no tricky add ons made it a calm and easy purchase of a new GLC.
Response from the owner Replied: Amazing! Thank you so much for sharing, Eric.
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Google Review
- October 27, 2024
Andrew Kozielewicz excellent in sales. He is friendly great person to deal with.
Response from the owner Replied: Thank you very much, Peter!
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Google Review
- October 26, 2024
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Google Review
- October 26, 2024
I came in to order another key. The service department was very polite and took care of everything for me in a very professional manner.
Response from the owner Replied: Wonderful to hear, Margaret. Thank you!
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Google Review
- October 24, 2024
Excellent service department! Customer, friendly… You truly are first at Wagner Mercedes-Benz!
Response from the owner Replied: Such an honor for you to say that. Thank you very much, it means the world to us!
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Google Review
- October 23, 2024
Minor 10000k service without issues. Car. Was washed well and front back seats vacuumed. Only disappointment was no vacuum of the back cargo area of SUV. Seems basic for a SUV in my mind.
Response from the owner Replied: Thank you for the feedback, Philip. We've passed that concern along to the team in hopes of improving our performance. Cheers!
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Google Review
- October 22, 2024
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Google Review
- October 22, 2024
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Google Review
- October 22, 2024
Very thorough. Dept took the initiative to point out certain longer term needs that would apply given that the car will soon be sent to Florida for the winter, etc.
Response from the owner Replied: Sounds like a job well done, Howard. Thank you for sharing that with us.
Review on Yelp
Yelp Review
- October 22, 2024
First class service at MB Shrewsbury. Comfortable wait area with many amenities. Staff is extremely pleasant and professional. I visited for regular service and my car was returned to me washed and vacuumed.Rick H
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Google Review
- October 22, 2024
I’m a first time customer of this dealership, but have owned Mercedes, BMW and Lincoln. My c300 / convertible is a car I drive around on occasion. Making the service appointment on-line was easy. Some of the communications with my Service Rep., John were disappointing - he didn’t answer all of...
Response from the owner Replied: Thank you for sharing, Michael - we are disappointed to hear that communication was an issue, and will make it a point of focus in order to improve the performance of our team. We appreciate the feedback.
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Google Review
- October 19, 2024
Really good experience!Very cordial and helpful staff.
Response from the owner Replied: Great to hear, thank you!
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Google Review
- October 18, 2024
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Google Review
- October 18, 2024
Great experience. Service was done promptly and quickly
Response from the owner Replied: Great, thank you!
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Google Review
- October 18, 2024
I recently purchased a vehicle from Mercedes Benz of Shrewsbury and the process was so smooth and easy! Arthur was a pleasure to work with. Thank you so much for making my experience very pleasant!
Response from the owner Replied: Wonderful to hear, thank you!
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Google Review
- October 16, 2024
They helped me fix my problem right then and there instead of coming back another day. I was so excited and it took less than 30 minutes to install my window buttons.
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Google Review
- October 16, 2024
This was my first time going to this dealership for service. The service was fine and it was a recall repair so I did not have to pay anything. They completed the job in the timeframe that they had estimated and the loaner car that was provided to me was perfect. The only thing that surprised me was...
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Google Review
- October 15, 2024
Very efficient and nice to deal with. Nick and Tonia were great and made the buying experience very easy.
Response from the owner Replied: Thank you for your feedback, Ryan! We are happy to see Nick and Tonia are doing a good job.
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Google Review
- October 14, 2024
So far all of the people I have dealt with at Wagner have been friendly, knowledgeable, and eager to serve me. I was especially happy with Rocky, the Salesman (who really knows his product and answered all my technical questions) and Aimee , the Business Manager, (took care of details of financing).
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Review on Google
Google Review
- October 14, 2024
Great customer service, was able to get an appointment right away. The service team kept me updated on problems and costs, which was very helpful. Excellent job
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Google Review
- October 14, 2024
Very happy! We were so nervous this would’ve expensive but it ended up being under warranty. The service people drove it around making sure it was running great. Thank you!
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Review on Google
Google Review
- October 13, 2024
Mercedes - Benz of Shrewsbury has been servicing my car since I purchased it from them. They also serviced the previous Mercedes that I owned, and I am always very pleased with their work.
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Google Review
- October 13, 2024
Ryan was professional, cooperative and efficient. We would recommend him and Mercedes/Benz of Shrewsbury highly.
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Google Review
- October 11, 2024
Excellent set up for service. Wagner Shrewsbury diagnosed and rectified an issue with the battery and car was on the road in no time.
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Google Review
- October 10, 2024
Staff was great and the loaner car was beautiful
Response from the owner Replied: That's great to hear, Laura, thank you
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Google Review
- October 08, 2024
Response from the owner Replied: Thank you very much, Juan
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Google Review
- October 08, 2024
When I walk through the door at the dealership seen all those luxurious car I thought, they won't ebmven talk to me due to my dressing at the moment. I was wrong, as soon as I said I'm here to look at a sprinter van the front desk called this guy named Rudy Miranda and he came and asked me to sit...
Response from the owner Replied: Thank you very much for the recommendation, Eneias.We're thrilled that you got to work with Rudy. We look forward to seeing you again!
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Google Review
- October 04, 2024
Always friendly and helpful! They listen and provide feedback to any issues you may have. Dustin is my go to service rep as he is very knowledgeable as to what needs to be done.
Response from the owner Replied: Thank you, John!
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Google Review
- October 04, 2024
A very customer oriented experience without any sales pressure. As an individual buyer, I am impressed with both my sales consultant (thank you, Silvano) and the Mercedes-Benz team!
Response from the owner Replied: Thank you very much, Kate! We appreciate that!
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Google Review
- October 04, 2024
Just like any Mercedes dealer these people are stuck up and rude..get over yourselves
Response from the owner Replied: We would love to learn more about your experience. Would you please reach out to discuss what happened with our owner, Mark? You can do so here: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
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Review on Google
Google Review
- October 04, 2024
The service is great. Fady Sidhom takes good care of his customers. The only thing that I noticed over the years that the car wash service that’s included at the end of each service is not the same as it used to be. They returned my car today after service and it wasn’t washed, same happened last...
Response from the owner Replied: That's great to hear, Arthur! Thank you!
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Google Review
- October 04, 2024
Rudy is a pleasure to work with. I didn’t have to spend half a day at the dealership. I was in and out and all the details were taken care of. Great experience all around.
Response from the owner Replied: Wonderful! We're so happy you had a great experience.
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Google Review
- October 04, 2024
Mercedes-Benz Service Department was excellent. Found some needed repairs and completed them quickly so we could begin our vacation. John Shaw was our Service Rep and he explained all repairs in detail. He was great. Thank you for your usual great service.
Response from the owner Replied: Glad to hear it, Sharon!
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Google Review
- October 04, 2024
Brought my C300 to Mercedes Benz of Shrewsbury. It's a 2013 with many miles. I'm in my 60's and put alot of miles on my car due to my job. This is the second time I've brought my car into them and Fady is my Service Advisor. When something goes wrong with my car and nobody can fix it I've had to go...
Response from the owner Replied: Thank you, Kathy - what a wonderful review. We are truly happy that we are able to meet expectations!
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Google Review
- October 04, 2024
Response from the owner Replied: Thank you, George. Please let us know how to earn that fifth star!
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Google Review
- September 28, 2024
Response from the owner Replied: Thank you, but please let us know what improvements we can make to earn that fifth star!
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Google Review
- September 27, 2024
Service was excellent. Called in this morning with service issue and worry about driving long distance with family tomorrow. They worked me in today and took care of what I needed to give me piece of mind. John in service was great at explaining to me the needs and keeping me informed of progress....
Response from the owner Replied: We're so happy that you felt that way, Sherry. We always want our customers to feel valued because you are the most important part of our business!
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Google Review
- September 27, 2024
Excellent customer service yesterday! Thanks Becca and team!
Response from the owner Replied: Thank you!
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Google Review
- September 27, 2024
Response from the owner Replied: Thank you, Joanne
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Google Review
- September 27, 2024
The service people were very accommodating and quick when I popped in without an appointment for a headlight bulb replacement. Very much appreciated!
Response from the owner Replied: We appreciate YOU, Larry - thank you for trusting us with your vehicle!
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Google Review
- September 27, 2024
Response from the owner Replied: Thank you Meghan!
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Google Review
- September 26, 2024
Buying a car can be a lot of work. Silvano made it quick and easy. His experience allowed him to anticipate and answer all of my questions before I asked them. I spent several days, working with two other dealerships and in both cases I felt manipulated. They were living up to the stereotype of car...
Response from the owner Replied: We're glad to hear that, William. Thank you for sharing.
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Google Review
- September 26, 2024
I find Wagner Mercedes Benz of Shrewsbury Very very cooperative - always suggesting the optimal service solution for our car, and then doing a high quality job on it. They are not the cheapest, but then, that cannot be the expectation here!
Response from the owner Replied: Thank you, Suvhasis, we appreciate your wonderful feedback.
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Review on Google
Google Review
- September 24, 2024
Dan (service manager) reached out to me directly to let me know about a list of costly repairs. He answered my questions via text quickly. I never felt pressured to do the repairs. I decided to wait. When I picked up my car, Dan and I met for the first time. He went over the list of items and...
Response from the owner Replied: Thank you for the wonderful feedback, Caroline
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Google Review
- September 24, 2024
I used pick up and drop off. They state that if you use this service they require your car overnight. Even though I received an E-Mail on the day they took it. Otherwise all good.
Response from the owner Replied: We're sorry to hear that. We look forward to improving this process so that it's not so cut-and-dry. Thank you for your feedback!
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Google Review
- September 22, 2024
Great communication and reliable service.
Response from the owner Replied: Thank you, Tom!
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Google Review
- September 21, 2024
I had a great experience at Wagner…considering that was my first time with them.Great customer service
Response from the owner Replied: We're very happy to hear that, Andre. Thank you for sharing.
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Google Review
- September 20, 2024
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Google Review
- September 18, 2024
The manager when I walked in is the best. I recommend fined him as he was at Audi in natick great person to have
Response from the owner Replied: Thank you, Andrew
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Google Review
- September 18, 2024
A little disorganized on the drop and pick up but service was good. Jessica was very welcoming and stepped up when she saw me waiting for my car.
Response from the owner Replied: Thank you for letting us know about the problem with drop off and pick up. We appreciate knowing where we can improve and look forward to doing so. We'll do our best to earn that fifth star next time around!
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Google Review
- September 17, 2024
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Google Review
- September 17, 2024
Jess, in service, was extremely friendly, helpful, and accommodating! I had a great experience.
Response from the owner Replied: That's wonderful, Shayna, thank you for sharing.
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Google Review
- September 17, 2024
Horrible experience bunch of crooks I went there to get they're expertise on my engine they told me I had to replace some parts that came up to 4k 2 days later had to bring the car back and now they said I need a new engine after I payed the 4k and I told that it was a head gasket from the beginning...
Response from the owner Replied: Moe, While your situation was a sad one, it occurred three years ago and your vehicle was determined to be a total loss due to flood damage. I don't know what prompted this inaccurate recollection of events, but we would appreciate it if you removed this false review.
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Google Review
- September 15, 2024
Response from the owner Replied: Thank you, Joseph
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Google Review
- September 14, 2024
Boujee and great coffee. Mercedes clothes need a new designer though, can find better designer clothes at Walmart.
Response from the owner Replied: Thank you for the review, Philip
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Google Review
- September 12, 2024
Response from the owner Replied: Thank you, Cheri!
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Google Review
- September 12, 2024
If you're looking for the Mercedes experience try anywhere other than this Mercedes-Benz of Shrewsbury. You're better off with the Nissan experience or the Kia experience. Mercedes-Benz of Shrewsbury is subpar all the way around. This dealership has an older female receptionist with shoulder-length...
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Google Review
- September 12, 2024
My A service was quick and easy. I had a loaner car and got my car back at the end of the day without any hassles.
Response from the owner Replied: Wonderful to hear, Scott. Thank you!
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Google Review
- September 12, 2024
I have just purchased a used Mercedes, and Ryan took time out of his busy day to walk me through all of its features. I did not purchase at this location, and he went above and beyond to assist me. I plan to bring the Sprinter here for all service in the future!
Response from the owner Replied: That's great, Bonnie - thank you, and see you soon!
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Google Review
- September 12, 2024
I had a fantastic experience with the Wagner team - from first contact, to test drive to purchasing and driving away in my new car. Test drive and purchase on Saturday, car fully inspected, registered and ready for pick up on Tuesday. An absolute dream.Jamie and Aimee in sales and financing...
Response from the owner Replied: So wonderful to hear, Ulrike. We are proud to earn your recommendation, and look forward to seeing you again when the need arises! Thank you!
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Yelp Review
- September 11, 2024
I guess Wagner is not interested in selling a vehicle, at least to a woman. Was here looking for about 2O minutes at SuV's. No offer of assistance. Went into their showroom and walked around for about 10 minutes waiting, no offer of assistance. On my way to New Country Mercedes where I bought the...
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Google Review
- September 09, 2024
My new dealership to take care of my car needs
Response from the owner Replied: Thank you, Steven! We are honored!
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Review on Google
Google Review
- September 08, 2024
many thanks to Jessica, in the Service Center, who helped to get me quickly back on the road after a tire blow out far from home. Jessica is a pro!!!
Response from the owner Replied: That's wonderful, Marya - thank you!
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Google Review
- September 06, 2024
Silvano was excellent to work with!!
Response from the owner Replied: That's great to hear, Dana. Thank you!
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Google Review
- September 05, 2024
The folks at MB-Shrewsbury were really very good. Friendly, of course, but also entirely professional, including especially Fady Sidhom, who took care of my appointment. I was impressed and delighted with their service.
Response from the owner Replied: Thank you, Peter! We appreciate your great review.
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Google Review
- September 05, 2024
Response from the owner Replied: Thank you for taking the time to leave a review, Pat. Our owner, Mark Wagner, would love to discuss your experience with you more in depth in hopes of improving our performance and earning those two additional stars. Please reach out if you are willing to have a discussion with him by using this page: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
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Google Review
- September 05, 2024
If you don’t buy the car from them and you need help with Mercedes me app related to old owner swap out, it’s $210 for their time. FYI, it takes no more than 15 minutes. They just lost my purchases in the future for $210 or 15 minutes of their time.
Response from the owner Replied: We are very sorry to hear about this experience. Mark Wagner would love to discuss it with you more in depth if you are willing. Please use this page to reach him: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
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Google Review
- September 05, 2024
Always very friendly and accommodating
Response from the owner Replied: Great to hear, Bob. Thanks!
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Google Review
- September 05, 2024
The team at Mercedes Benz of Shrewsbury was very efficient and fun to work with! Rocky was the first person to greet us, was personable, and really respected all of our decisions during the process. We ended up with a new vehicle in our budget and are so thankful for the team!
Response from the owner Replied: Thank you!
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Google Review
- September 04, 2024
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Google Review
- September 02, 2024
Always a great experience in the service department here. Timely, fair and professional. Service advisor Phil M is excellent to work with, he's very professional and helpful.
Response from the owner Replied: That's wonderful to hear, Arthur. Thank you!
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Google Review
- September 02, 2024
Very professional. Clean and courteous
Response from the owner Replied: Thank you, Martin!
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Google Review
- September 02, 2024
They are prompt with appointment times.
Response from the owner Replied: Thanks Crystal, we certainly try to be!
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Google Review
- August 31, 2024
Response from the owner Replied: Thanks, Abedin! Please let us know how to earn that fifth star.
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Google Review
- August 30, 2024
Response from the owner Replied: Thank you Mike. If you would be amendable, Mark Wagner would love to discuss your experience more in depth. Could you reach out to him here: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
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Google Review
- August 30, 2024
Response from the owner Replied: Thank you very much, Steve
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Review on Google
Google Review
- August 29, 2024
It took longer than expected to get my towed car looked at, however, once they were on it they did a good job taking care of everything, including my inspection sticker! Staff was pleasant and did their best to be helpful. I’d recommend them to have your car serviced!
Response from the owner Replied: Thank you Stephanie - we apologize for the wait time, but we're thrilled to earn your recommendation. We look forward to doing better next time!
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Google Review
- August 28, 2024
this is the second car i have purchased here over the years. I have found them to be professional, friendly and very helpful and not at all pushy like the other garages i had been to lately. Maybe most of all, i have found them to be honest - in their approach and their answers to my questions....
Response from the owner Replied: We're honored to have earned your business more than once, Colin! We appreciate that.
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Google Review
- August 27, 2024
Amazing and Awesome in every way, yes that is Mercedes-Benz of Shrewsbury. I will start with Ryan McClay star Certified Service Advisor, he is incredibly intelligent and a kind professional helpful service advisor full of knowledge and information that anyone would have their questions and concerns...
Response from the owner Replied: We are so incredibly honored by your kind words, John. Thank you!
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Review on Google
Google Review
- August 26, 2024
Great experience working with everyone there. Very kind and helpful through the entire process. We worked with Anjula and Mike directly and would recommend working with, any time.
Response from the owner Replied: Thank you very much for the recommendation, Desiree!
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Google Review
- August 25, 2024
I made an appointment, everything was ready when I got there, The loaner car was ready. I was called when the car was ready. My car was ready to drive home when I got to the dealership. Very smooth.
Response from the owner Replied: Happy to hear that, Daniel! Thank you for sharing.
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Google Review
- August 25, 2024
I wanted to rave about an incredible experience with M-B of Shrewsbury, MA, USA. I am certain you field complaints about a number of things, but this experience will keep me a MB customer for life. My husband and I were moving our son into college in our 2020 GLS 450 when we had a catastrophic...
Response from the owner Replied: What a wonderful outcome to a bad situation, Gina. Thank you so much for sharing that story. We wish your son the best of luck at school this year! Stop by if you're in the neighborhood :)
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Google Review
- August 23, 2024
Again this MB dealership has disappointed me. At least they are consistent. Unethical and incompetent.
Response from the owner Replied: Steven, our owner Mark Wagner would really like to discuss your experience. Would you reach out to schedule a time to make that happen? You can do so here: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
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Google Review
- August 22, 2024
Very polite service manager and staff.
Response from the owner Replied: Thank you for saying so, Alexandre!
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Google Review
- August 22, 2024
Response from the owner Replied: Thanks! Please let us know how to earn that fifth star!
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Google Review
- August 21, 2024
I have a GLS 450 with only 4000 miles on it that I purchased in Tampa. On a trip up to Boston, I experienced a dead battery on a Sunday. A MB affiliated towing Service provided a jump however I still had several warnings on my dashboard. I dropped the car off on a Sunday in your parking lot,...
Response from the owner Replied: Thank you for sharing that story, Cathy! We are so happy that we were able to help you out of a bad situation.
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Google Review
- August 21, 2024
Great service, always friendly.
Response from the owner Replied: Thanks Sally, but please let us know how to earn that fifth star!
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Google Review
- August 21, 2024
Andrew and Tanya the are the best to deal with I will recommend everyone to get car fromMercedes
Response from the owner Replied: Thank you, Adnan!
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Google Review
- August 21, 2024
Fady is great: professional and kind. I am very satisfied. But the same issue of the car recurred shortly.
Response from the owner Replied: Thank you!
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Google Review
- August 20, 2024
Both service and sales personnel are all very customer friendly. They have always been professional and efficient.
Response from the owner Replied: So happy to hear that. Thanks!
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Google Review
- August 19, 2024
Angelo was very friendly and knowledgeable and not pushy or salesy.
Response from the owner Replied: That's wonderful to hear, Jay. Thank you for sharing that with us!
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Google Review
- August 19, 2024
The service crew here is top notch. I wouldn’t take my car anywhere else! Simply the best.
Response from the owner Replied: So wonderful to hear, Emily. Thank you for your trust. We look forward to seeing you when you need us!
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Google Review
- August 19, 2024
Very friendly, competent and supportive staff and Management. We had a Problem with starting the our Camper van which only showed every once in a while. We were allowed to stay on the parking lot for three nights and did trips in the neibourhood to give the car time to reproduce the problem.
Response from the owner Replied: Thank you for the great review, Andreas!
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Google Review
- August 18, 2024
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Review on Google
Google Review
- August 17, 2024
Upon arriving at our appointment window of time, we entered the showroom never having met our sales representative. Though there were at least 3 sales representatives walking or standing around in the lobby, no one greeted us or asked if they could help us. WHY? Isn’t this a common courtesy? Next,...
Response from the owner Replied: We're so sorry to hear about this experience, Robert. Our owner, Mark Wagner, would love to discuss this more in depth with you at your convenience. Would you mind reaching out to set up a time with him? You can do so here: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
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Review on Google
Google Review
- August 17, 2024
One of the best dealership / service departments you can work with. Ryan and Dan do an amazing job on the Sprinter side. Best thing - the price I pay is the price that was quoted and no surprises.
Response from the owner Replied: We are honored, Bob! Thank you!
Review on Google
Google Review
- August 17, 2024
Got an opportunity to have my van serviced at MBOS. Ryan is an amazing person. He took good care of my Van listened to all of my needs. He is very professional, courteous and knowledgeable. I also want to thank the rest of the staff behind the scene that did all.of the work.Thank you
Response from the owner Replied: That's wonderful to hear, Filipp. Thank you for taking the time to share your experience.
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Google Review
- August 15, 2024
Jessica was very professional and helpful.
Response from the owner Replied: Great to hear!
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Google Review
- August 15, 2024
Phil, is the best person to go to. He’s an awesome person to ask question’s regrading your car services and needs. Thank you Phil
Response from the owner Replied: Thank YOU, Bernice! We appreciate you.
Review on Google
Google Review
- August 15, 2024
Response from the owner Replied: Thanks Dawn! Please let us know how to earn that fifth star moving forward!
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Google Review
- August 15, 2024
All the stuff are every nice and super helpful
Response from the owner Replied: Thanks!
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Google Review
- August 14, 2024
Response from the owner Replied: Thank you, Dalila - please let us know how to improve and earn that fifth star!
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Google Review
- August 13, 2024
Had my SUV towed in courtesy of MB of Shrewsbury due to a no drive recall. They gave us prompt and polite service and when the recall problem was fixed they delivered our ML360 back to our door.
Response from the owner Replied: That's great to hear, Kevin. We are always happy to help!
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Review on Google
Google Review
- August 12, 2024
John was amazing at a very difficult time. If your car has to be broken down and if you find yourself stranded the best place to be is the Mercedes of Strewsbury, MA.
Response from the owner Replied: Thank you, Yolanda. We are glad to have been of service.
Review on Google
Google Review
- August 12, 2024
Review on Google
Google Review
- August 12, 2024
This dealership is top of the line. Tim Klingenberger and Art Gordon helped build my dream AMG in the fall of 2023, which arrived spring 2024. Its absolutely amazing. Fady in the service department is the best! He goes above and beyond every time. The team here is so friendly, helpful, and...
Response from the owner Replied: That's so great to hear - thank you very much for sharing!
Review on Google
Google Review
- August 10, 2024
Top tier customer service. I’ve brought my C300 in several times and have always been met with care and respect.Recently, my car failed its inspection at a local auto shop due to a “mis-angled headlight” and was charged $60 to fix (had to come back the next day as well). I decided to give Mercedes...
Response from the owner Replied: That's wonderful to hear, Steve!
Review on Google
Google Review
- August 10, 2024
Sales Consultant Silvano was great! Knowledge, down to earth and kind. Highly recommend spending some time with him if you’re looking for a vehicle.
Response from the owner Replied: Thank you Cynthia - we appreciate your recommendation!
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Google Review
- August 09, 2024
Great experience. It was very easy to schedule the appointment. The staff is very helpful and they do have a well-designed flow once you get there. Dealership is very nice, clean, with a lot of refreshments and waiting space. Thank you!
Response from the owner Replied: So great to hear. Thank you very much.
Review on Google
Google Review
- August 09, 2024
Always receive friendly professional service and prompt phone calls regarding pending work and costs.
Response from the owner Replied: Communication is key to a great relationship! Thank you Jane!
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Review on Google
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Review on Google
Google Review
- August 07, 2024
Service is not what you expect from Mercedes … They don’t care about customer time and they have an attitude … it’s not what used to be … very disappointing!
Response from the owner Replied: Our owner Mark would like to discuss this review with you and figure out what went wrong. Please reach out to him at your earliest convenience using this page: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
Review on Google
Google Review
- August 06, 2024
Bought a new Sprinter van. Rudy, the salesman, was efficient and quick. He made a usually painful process move quickly and smoothly.
Response from the owner Replied: Thanks so much! Rudy is amazing and we're thrilled that you got the chance to work with him.
Review on Google
Review on Google
Google Review
- August 05, 2024
Since buying my Benz at Wagner Motors 8 years ago, I have had all servives performed at this dealership, following the recommended schedules.My service manager is Ryan McClay. He is a gem. He is knowledgeable, responsive and insightful.The facilities are top notch. The technicians are...
Response from the owner Replied: Thank you so much for the recommendation. We are honored!
Review on Google
Google Review
- August 05, 2024
The absolute BEST service department! Wonderful and kind staff!
Response from the owner Replied: Thank you for saying so, Stacey!
Review on Google
Review on Google
Google Review
- August 05, 2024
Fady Sidholm is by far the best service manager I’ve dealt with at any dealership I’ve been a patron of. Always goes above and behind to make sure clients are happy, has a great attitude… the list goes on. Five stars isn’t enough of a rating for him!
Response from the owner Replied: Thank you, Andrew!
Review on Google
Google Review
- August 05, 2024
Phil did a great job working with me on my car issues. Mercedes service was and always has been excellent. The service team always impresses me with their professionalism and customer service. Their staff is not only friendly but also highly skilled. The ambiance here is always inviting and...
Response from the owner Replied: So glad to hear that, Elaine. Thank you!
Review on Google
Review on Google
Google Review
- August 04, 2024
Overall good experience. Disappointed that offer for my trade was less than Blue Book.
Response from the owner Replied: Thank you Paul. We're sorry we disappointed you. There are many factors that go into appraising a trade-in, and while we always try to go above and beyond, it sounds like there were circumstances that prevented that in this instance. We hope to see you again and to earn that fifth star in the future.
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Review on Google
Google Review
- August 03, 2024
Usually, dealing with warrantees can be a fraught experience. A huge thank you to everyone who made this process seamless. Each member of staff were just a joy and utmost professionals and I cannot thank them all enough for the level of service provided. I would not hesitate to recommend them to...
Response from the owner Replied: You're quite welcome, Lauren. Thank you.
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Review on Google
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Google Review
- August 02, 2024
Brian in sales was very informative and helpful. He worked with me on all my requests.
Response from the owner Replied: Thanks Mark!
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Review on Google
Google Review
- July 31, 2024
Ryan is the best. Always available and takes care of us. Has our vehicles in and out as quick as possible for service. Thank you!
Response from the owner Replied: Thank you very much, James!
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Review on Google
Google Review
- July 30, 2024
I recently had my car serviced at the Mercedes dealership, and overall, the experience was very smooth. Phil, who managed my service, kept me informed every step of the way, ensuring I knew exactly what was happening with my car. His communication and professionalism were top-notch.However, there's...
Response from the owner Replied: Thank you for the thorough review, Tiana. We appreciate that feedback and apologize that we came up short. Washing and vacuuming the car is a standard practice, so it's possible there was extenuating circumstances at the time of your visit. We look forward to doing better in the future and earning those last two stars!
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Google Review
- July 29, 2024
John was amazing and very knowledgeable. He is the right person for the job
Response from the owner Replied: Great to hear!
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Google Review
- July 28, 2024
I had a wonderful experience with Wagner. The sales representative was very warm, patient and detailed. I would recommend Wagner to anybody who desire quality and luxury.
Response from the owner Replied: Thank you very much for the recommendation. We appreciate it!
Review on Google
Google Review
- July 27, 2024
Always a good experience with the service department
Response from the owner Replied: Wonderful to hear!
Review on Google
Review on Google
Google Review
- July 26, 2024
Excellent customer service! The service staff is very informative And let me know exactly what’s going on with my Mercedes-Benz vehicle every time I have Wagner Mercedes-Benz of Shrewsbury I’ve always had a great experience. I would highly recommend this dealership.!
Response from the owner Replied: Great to hear. Thank you for sharing!
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Review on Yelp
Yelp Review
- July 26, 2024
I thought I could save money by going to a small repair shop with a blinking check engine light and misfiring. It was worked on at 2 different shops that couldn't find the root of the issue. I spent a lot of money on nothing and was extremely frustrated. I finally had it towed to Mercedes benz...
Review on Google
Google Review
- July 26, 2024
Left by Ivan G.
Response from the owner Replied: Thank you Ivan!
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Review on Google
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Google Review
- July 25, 2024
Wagner Mercedes Service Team is the best and always takes care of me and my family with honest and timely service. Special thank you to Lance Mitchell and Team, you are the best.
Response from the owner Replied: Thank YOU Michael, we appreciate you.
Review on Google
Google Review
- July 25, 2024
Response from the owner Replied: We would love to learn more about this experience. Please reach out to our owner, Mark Wagner, to set up a time to discuss this. You can do that, here: https://www.wagnermercedesofshrewsbury.com/talk-to-owners.htm
Review on Google
Review on Google
Google Review
- July 23, 2024
Scheduled routine service performed promptly and thoroughly.All staff are professional and pleasant and strive to ensure customer satisfaction.After this service, my car was handed back to me in better condition than before this service.
Response from the owner Replied: Wonderful to hear, Rick. Thank you.
Review on Google
Google Review
- July 23, 2024
They’re very professional and do a great job communicating.
Response from the owner Replied: Thanks Deb!
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Google Review
- July 21, 2024
All went very smoothly with this service
Response from the owner Replied: Glad to hear it, Kenneth. Thank you!
Review on Google
Google Review
- July 21, 2024
Completed the work quickly and provided transportation for me
Response from the owner Replied: Great to hear, Brian. Thank you for sharing.
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Google Review
- July 20, 2024
Arthur was an excellent sales person. Everything was handled down to the last detail with Care. Thank you.
Response from the owner Replied: Thank you, Maureen. We appreciate that!
Review on Google
Google Review
- July 20, 2024
Everyone with whom I interacted was absolutely top notch and delightful! But after that loaner, DANG, I want a new car! Extra points for subtle (but effective) sales pitch! Thank you!
Response from the owner Replied: Can't wait to see you again soon, Dorothy!
Review on Google
Google Review
- July 20, 2024
Great service. Service department very professional and helpful.
Response from the owner Replied: Great to hear, Andrea
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Review on Yelp
Yelp Review
- July 16, 2024
It's been 3 months since my last post. Wagner should lose its status as an MB dealership. Our RV has been towed in twice now! Yesterday we got a phone call that the problem was finally fixed. Hallelujah! However, this morning on the day they're supposed to deliver it. We get a phone call from...
Review on Google
Google Review
- July 16, 2024
A great experience buying from Mercedes Benz of Shrewsbury. A very easy and seamless transaction. Rudy was great to deal with. Highly recommended.
Response from the owner Replied: Wonderful to hear that, Kevin. Thank you for sharing.
Review on Google
Google Review
- July 16, 2024
Very professional and nice. Pleasure to work with.
Response from the owner Replied: Thanks!