The best services you can get is from Fady Sidhom...high recommend 5+

View on Google

Because of my business I was not able to get to the dealership to test drive or buy my Mini but huge thanks to Mike and team for bringing me the car to test drive, offering great trade-in value for my GTI, and delivering my Mini. Above and beyond.

View on Google

Service was very good, however the car had a hand size grease spot on it that had to be waxed off. Took care of it no problem.

View on Google

Bad service showed no interest in customer

Response from the owner Replied: We're terribly sorry that you feel this way. Would you mind reaching out to our General Manager to discuss this further? While we appreciate positive feedback, we also welcome constructive criticism that helps us to grow.

View on Google

Response from the owner Replied: Thanks very much!

View on Google

The customer service could be better also they always find a preemptive car problem.

Response from the owner Replied: Calvina, we've tried reaching out to you personally to make sure you are aware the issues found at your visit were not pre-emptive in any way. The issues found were long overdue repairs that we've mentioned more than once that truly need to be taken care of to ensure your safety and the safety of others on the road. Please reach back out to us so we can be sure you understand the problems with your vehicle. Lance is expecting your call. Thank you!

View on Google

5 stars plus +++++Kudos to Arthur for a great buying experience. It was a pleasure working with you. And working with Paul when closing the deal was a smooth transaction. They both made the purchasing process very easy and I couldn't be happier with my new vehicle. I will definitely purchase from...

Response from the owner Replied: Thank you for the great review, Bill - we're so happy you had such a wonderful experience!

Read more

Response from the owner Replied: Thank you, Rachel!

View on Google

Very nice

Response from the owner Replied: Thank you, Amaury!

View on Google

The staff was very pleasant and helpful! The online sales manager, Tanya M., was very prompt in the response to my inquiry and the salesperson, Andrzej N., was incredible! I was treated like absolute royalty from the start and they went above and beyond all expectations to make sure I was happy and...

Response from the owner Replied: Thanks so much for the thoughtful and thorough review, Kevin! We appreciate it!

Read more

Having my Car Serviced friendly Staff and service

Response from the owner Replied: Thanks Victoria!

View on Google

Knowledgeable people in the right positions

Response from the owner Replied: Thank you, Derek!

View on Google

absolutly dishonest ,double sale ,i locked deal with different manager , today after they received my ID and credit card they announced thet the car was sold to someone else .

Response from the owner Replied: We never accepted an order or credit card from you as we are prohibited by our dealer agreement from selling vehicles to exporters. Please remove this false claim.

View on Google

Mike F. was professional throughout the process. Processed paperwork in a timely manner and was always available to answer questions. Id recommend this place to family.

Response from the owner Replied: Thank you, Margaret! We're so honored to receive your recommendation.

View on Google

Great service!!

Response from the owner Replied: Thanks Karen!

View on Google

The staff at Mecedes Benz of Shrewsbury. Work together & go the extra mile to give you a great car buying experience. From the first walk-thru of vehicles meeting your criteria....into your test drives, selection & pickup... they keep on target to make all work out.Thank You !

Response from the owner Replied: Thank you, Rachel. We work hard to provide this experience to everyone, and it's great to be recognized for it!

View on Google

Excellent service And sales

Response from the owner Replied: Thanks so much, Larry!

View on Google

Jamie and Tim really made the purchasing process enjoyable. I ask a lot of questions and am very thorough when it comes to big purchases in life. They were very patient and gave me all the information I asked for. When they didn't know the answer to a few of my questions (because I was buying a...

Response from the owner Replied: Thanks so much for the great review! We so happy that you found the vehicle you were looking for. Hope to see you again soon!

Read more

Rarely do I take the time to leave a public review, but I have to say I was blown away by how easy the team at the dealership made the car buying experience. We worked with Andrzej in sales and Paul in finance. Initially my wife and I were just looking and came in to look at a particular car. ...

Response from the owner Replied: Thank you, Adam, for taking the time to leave such a well thought-out review. We appreciate it!

Read more

Response from the owner Replied: Thank you, Odarkor! We appreciate the review.

View on Google

Response from the owner Replied: Thank you, Robert!

View on Google

Thank you for going above and beyond to get my wifes GLS in time for Christmas! Tonia and Mike were outstanding!

Response from the owner Replied: Thanks! Be sure to let us know how to earn that last star!

View on Google

With time running out, they went above and beyond to help me create an amazing Christmas for my wife. Got her GLS in with a photo finish! Thanks again!

View on Cars.com

My new dealership to take care of my car needs

Response from the owner Replied: Thank you, Steven! We are honored!

View on Google

Awesome! Very helpful and works with you.

Response from the owner Replied: Thank you, LorrieJane! Were happy to work with customers.

View on Google

The staff at Mercedes-Benz of Shrewsbury was absolutely fabulous to work with! Rocky worked with me to find the right vehicle, and Tonia partnered with us to ensure the car arrived on time. We love the vehicle, and look forward to partner in the future!

Response from the owner Replied: Thanks for the great review, Thomas!

View on Google

Response from the owner Replied: Thanks Bryan!

View on Google

Response from the owner Replied: Thanks Elizabeth - please let us know how to earn that fifth star!

View on Google

View on Google

Response from the owner Replied: Thank you!

View on Google

Response from the owner Replied: Thanks!

View on Google

View on Google

Fantastic experience buying from this dealership, specifically due to working with Tim Klingenberger. Tim was an absolute pleasure to deal with. He was professional, honest, transparent and fair. Phenomenal customer service, Tim looked after every detail, no matter how small. Overall great...

Response from the owner Replied: Thanks so much, Brian!

Read more

Response from the owner Replied: Thanks! Be sure to let us know how to earn that last star!

View on Google

Absolute horrible business skills. Avoid at all costs. They sold my friend a GLS but then sold it out from under him before he picked it up. If youre looking for honorable businessmen, look elsewhere!

View on Google

Great car buying experience, Anjula is the BEST. Thank you , I love my new car.

Response from the owner Replied: Thank YOU, Deborah! We appreciate the feedback and were so happy you are enjoying the new vehicle!

View on Google

Great service. Fast service. They keep you updated on everything that needs to be done.

Response from the owner Replied: Thanks so much, Maura! We appreciate the fine review.

View on Google

(Translated by Google) Thank you. I am very pleased with your service. You have very nice employees. I will not hesitate to use the next time. Thank you again.(Original)Dziekuje .Jestem bardzo zadowolona z Waszej uslugi.Macie bardzo miych pracownikw.Nie omieszkam skorzysta nastepnym razem.Jeszcze...

Response from the owner Replied: Thank you so much!

Read more

I would like to thank Tim for his time and i have to appreciate what he has done for me. Did not end up buying the vehicle but when the time is right i will definitely come here to buy a vehicle.You guys are the best. Harold you the man!Keep up the great job guys !

Response from the owner Replied: Thank you, Fethullah, and we look forward to seeing you again!

View on Google

Response from the owner Replied: Thanks Brett!

View on Google

Had a great experience with the sales team. Started corresponding over email and was able to identify a vehicle and set up a convenient test drive. Sales process was fair and painless. I would definitely recommend them.

Response from the owner Replied: Thank you, Craig!

View on Google

Response from the owner Replied: Thank you, Jose!

View on Google

Only bring your car for service if it's fully covered under warranty, criminally overpriced. Can't speak to dealership, have not bought a vehicle here.

Response from the owner Replied: We're sorry you feel that way, Scott.

View on Google

Response from the owner Replied: Thank you so much!

View on Google

Dziekuje .Jestem bardzo zadowolona z Waszej uslugi.Macie bardzo miych pracownikw.Nie omieszkam skorzysta nastepnym razem.Jeszcze raz dzikuj.

View on Google

Friendly staff. Went there to visit a friend and looked at a pre owned vehicle with my girlfriend. Dealership was extremely friendly and showroom was very impressive. No pressure from any salesman to purchase a car from them. I would recommend Mercedes Benz of Shrewsbury

Response from the owner Replied: What a great review, Alexandros! It is a pleasure to hear our team went above and beyond to provide you with such a fantastic experience. Please do not hesitate to reach out to us if you have any further questions or concerns. We hope to see you again in the future.

View on Google

Very pleasant car buying experience at Wagner MB. Worked with Arthur who was extremely helpful and professional. Entire process was handled efficiently and within my time constraints. Would definitely recommend.

Response from the owner Replied: Thank Donald! We're happy you had such a great experience!

View on Google

Response from the owner Replied: Thank you, Fethullah, and we look forward to seeing you again!

View on Google

Response from the owner Replied: Thanks, Barrett!

View on Google

Tim, Jamie and Paul made buying a car while living out of state a very easy process. They walked me through everything over the phone, quickly sent the paperwork via email and continually followed up to see if I had additional questions. Overall a great experience with great customer service. Itll...

Response from the owner Replied: Thanks, Barrett!

Read more

Response from the owner Replied: Ernest,Were sorry you had this experience. We inspect every vehicle we sell to ensure it meets the highest standards of Mercedes-Benz. While we cant speak to your specific situation here, we would certainly welcome you for a discussion if you so wish.We do appreciate you speaking about your experience and we are thrilled that we both agree - Mercedes-Benz vehicles are the finest in the world.

View on Google

I bought my car here 11 months ago . They were 5/5 selling the car. Now I brought it in for service B. 10k miles later they told me it needs rear brakes and spark plugs. Long story short. It needed them 10k miles ago too. So they did a recall also on my car which I didnt know about till I was...

Response from the owner Replied: Ernest,Were sorry you had this experience. We inspect every vehicle we sell to ensure it meets the highest standards of Mercedes-Benz. While we cant speak to your specific situation here, we would certainly welcome you for a discussion if you so wish.We do appreciate you speaking about your experience and we are thrilled that we both agree - Mercedes-Benz vehicles are the finest in the world.

Read more

Hello everyone. I brought my car in for service B after buying this car from Wagner Mercedes 10k ago. To make a long story somewhat short. I bought it with 75k on it and now it has 85k. Now they told me I need rear brakes and spark plugs.. spark plugs should have been changed at 60k they said. ...

Read more

Best place

Response from the owner Replied: Thanks Stephanie - we think so too!

View on Google

Response from the owner Replied: Thanks Richard!

View on Google

View on Google

A+++++++

Response from the owner Replied: Thanks Brian!

View on Google

Response from the owner Replied: Thank you, Sharon!

View on Google

View on Google

Was treated very well and professionally by everyone at MB Shrewsbury I dealt with, especially my sales representative, Arthur. Drove 100 miles to the dealership and was made to feel like an important customer as you should at MB, was worth the drive. Highly recommend

Response from the owner Replied: Wow, thanks Steve! We are so happy we were able to make you feel so welcomed.

View on Google

View on Google

Response from the owner Replied: Thanks, Monique! We appreciate the thoughtful review, but really we are just so excited that you had such a wonderful experience!

View on Google

This is a great dealership. Very friendly and not pushy like many others. Very good service and very professional handling of sales and repairs.

Response from the owner Replied: Thank you, Elisabeth!

View on Google

View on Google

Response from the owner Replied: Thanks Paul!

View on Google

Response from the owner Replied: Thanks Luis!

View on Google

Excellent, understanding, professional and very efficient! Great company to do business with! Will definitely go back to buy future vehicles and highly recommend them to all my family and friends! Thank you Jaime and Tim!!

Dealer response from DealerRater Replied: Thanks, Darlene! We appreciate the positive feedback!

View on Cars.com

The experience I had buying my GLE 43 was excellent. I called last minute told them I was on my way and which Mercedes I was interested in. The time my brother and I pulled up they had it out right out front! Jamie Rodriguez my salesman I like to give a high praise! His approach was quite relaxed...

Response from the owner Replied: Thanks, Monique! We appreciate the thoughtful review, but really we are just so excited that you had such a wonderful experience!

Read more

I could not be happier with the amazing customer service that I received at Mercedes Benz of Shrewsbury. Arther Gordon went above and beyond his role as my sales rep. I love my new Mercedes and I highly recommend this sales rep and this dealership.

Response from the owner Replied: Thank you, Paula!

View on Google

Top notch dealership. Excellent sales and service experience.

Response from the owner Replied: Thanks David, and thanks for trusting our team to properly care for you during these crazy times!

View on Google

Response from the owner Replied: Thanks David, and thanks for trusting our team to properly care for you during these crazy times!

View on Google

Response from the owner Replied: Thank you, Paula!

View on Google

Response from the owner Replied: Thank you, Tiago!

View on Google

They were awesome I love Mercedes-Benz of Shrewsbury customer service is just spectacular shoot out to Tim Klingenberger and all of the team for all their help they were great. One of the best !!!

Response from the owner Replied: Thanks for the great review, Isha!

View on Google

Response from the owner Replied: Thanks for the great review, Isha!

View on Google

Response from the owner Replied: Thank you, Joyce!

View on Google

Response from the owner Replied: Thanks, Agata!

View on Google

Response from the owner Replied: Thanks for the review, but please do let us know how to earn that fifth star!

View on Google

Response from the owner Replied: Thank you, Matt! We truly appreciate you taking the time to leave this review. We are in crazy times for sure, and we are thrilled that you were still able to receive the type of experience that is indicative of our team.

View on Google

Response from the owner Replied: Thank you, Jihee!

View on Google

During these crazy times the simplest things can be difficult to navigate. I bought a vehicle and worked exclusively with Tonia Backstrom, i believe at the time the only sales or finance person in the building. I purchased from Maine which has its DMV's closed. Tonia worked through a maze of...

Response from the owner Replied: Thank you, Matt! We truly appreciate you taking the time to leave this review. We are in crazy times for sure, and we are thrilled that you were still able to receive the type of experience that is indicative of our team.

Read more

Tonia Backstrom, sales and finance manager, went out of her way to provide me with information I needed urgently! Not only did she deliver to the information, she did it with kindness and understanding! Customer service at its best!!! Thank you, Tonia!!!!

Response from the owner Replied: Thank you, Jihee!

View on Google