Google Review
- November 20, 2021
Had a very positive experience with Mike L., while purchasing a pre-owned SUV.. I LOVE the new car and could not have had been more satisfied with the communication and ease throughout the entire transaction.. I would do business there again.
Response from the owner Replied: Thank you, Amy!
Google Review
- November 17, 2021
I have a bad experience in service my new vehicle and I will not suggest this dealer if you are looking for it.
Response from the owner Replied: We're very sorry that you had a bad experience. We would love to speak with you about it so that we can do better in the future. Would you mind calling our service manager, Lance Mitchell, directly?
Google Review
- November 05, 2021
My recent purchase at Mercedes-Benz of Shrewsbury was a close to perfect as it can get. They truly made it easy. The entire process was done in a matter of days.
Response from the owner Replied: Thank you, Jonathan! We are so happy to hear that!
Google Review
- November 03, 2021
Arthur was great! Although he knew that we had couple of questions and he took all of his time to explain and go over details. Now I am hoping my girlfriend would consider a Mercedes!
Response from the owner Replied: Thanks, Matt! Arthur does a great job of making sure his customers are happy and comfortable!
Google Review
- October 23, 2021
I am long time customer of Wagner Mercedes, I have always respected and their salesmanship and also service department, over the past 4 years it has been terrible, every time I have a vehicle serviced they forget to put oil or washer fluid, transmission fluid, etc. etc.,, They are supposed to check...
Yelp Review
- October 23, 2021
I am long time customer of Wagner Mercedes, I have always respected and their salesmanship and also service department, over the past for years it has been terrible, every time I have a vehicle serviced they forget to put oil or washer fluid, transmission fluid, etc. etc.,, They are supposed to...
Google Review
- October 19, 2021
Response from the owner Replied: Thank you, Esther!
Google Review
- October 15, 2021
Purchasing my Mercedes-Benz from Wagner Mercedes-Benz of Shrewsbury was an excellent experience. I would highly recommend this dealership to friends and family. I knew what I wanted and was assisted by an incredibly patient,, professional, non-pushy, and knowledgeable associate named Mike L. I...
Response from the owner Replied: Thank you, Philip!
Google Review
- October 09, 2021
My husband and I had a very interested experience at the dealerships. Anjula was our sale specialist. By the time we got there, Anjula greeted us immediately and helped us to find the best car with good deal. Anjula and his partner who helped us finish all of the financial paperwork was very quick...
Response from the owner Replied: Sounds like a wonderful experience, Camay, thank you so much for sharing!
Google Review
- October 02, 2021
Response from the owner Replied: Thanks Tony!
Google Review
- October 02, 2021
Response from the owner Replied: Thanks for the review, but please do let us know how to earn that last star!
Google Review
- October 02, 2021
Google Review
- September 29, 2021
Response from the owner Replied: Thank you for the great review! We're glad that Mike was able to make your experience so easy.
Google Review
- September 25, 2021
Response from the owner Replied: Thanks Robert!
Google Review
- September 23, 2021
Response from the owner Replied: Thank you for the great review! We appreciate it!
Google Review
- September 17, 2021
I had a great experience with the team at Mercedes of Shrewsbury especially with Arthur Gordon and Tim. They make you so comfortable and take their time to help you with financial decisions and make the process so smooth and help navigating your way through all the gadgets in the car.Highly...
Response from the owner Replied: So glad to hear you had a wonderful experience!
Yelp Review
- August 29, 2021
First service at this dealership , 5 stars from the second I pulled in ! Every interaction was a pleasure !
Google Review
- August 24, 2021
I had my 2010 S550 serviced here. Dont expect cheap if youre having a MB vehicle serviced, nothing MB is cheap and their labor isnt either. That said, they know what theyre doing and if you want the best service for your MB this is where to have it done. I find their service managers to be...
Response from the owner Replied: Thanks for the review, Lyman! We appreciate the time you took to write such a thoughtful response. Please let us know what we can do to earn that fifth star next time! We are always looking to improve our level of service.
Google Review
- August 18, 2021
Response from the owner Replied: Thanks so much, Manil!
Google Review
- August 17, 2021
Response from the owner Replied: Thanks Daniel! You're right... Mr. Wagner, like his father before him, is very involved and likes to make sure everyone is kept happy!
Google Review
- August 13, 2021
Response from the owner Replied: Sounds great, Emma! So glad we were able to help. Please let us know how to earn that last star!
Google Review
- August 07, 2021
Response from the owner Replied: Thank you, Christine!
Google Review
- August 04, 2021
Response from the owner Replied: Thanks Michael
Google Review
- August 01, 2021
Response from the owner Replied: Thanks Robert!
Google Review
- August 01, 2021
Response from the owner Replied: Thank you, Sam
Google Review
- July 21, 2021
I had a scheduled appointment for Service B maintenance. Walked in, the unwelcoming receptionist told me the wait was 4-5 hours. She also verified that I scheduled the service stating I would wait in the waiting area. Then told, the cost was $753. Which makes it $150 more than the location in...
Response from the owner Replied: We're sorry to hear that your visit didn't meet expectations. Our service director, Lance Mitchell, left you a message regarding your concerns late last month. Please return his call at 508 581-5695 as soon as possible. Thank you!
Google Review
- June 26, 2021
Response from the owner Replied: Thanks!
Google Review
- June 25, 2021
Response from the owner Replied: Thank you!
Google Review
- June 17, 2021
I had a very pleasant experience with the dealership. My Sales Specialist, Arthur Gordon, was very knowledgeable and personable. He made sure all my questions and concerns were answered and left no doubt in my mind that I would be buying my new car from him. I would highly recommend working with the...
Response from the owner Replied: Thank you Tamaran! We appreciate that vote of confidence!
Google Review
- June 14, 2021
Response from the owner Replied: Thanks so much for the review!
Google Review
- June 02, 2021
Arthur Gordon is a pros pro! Easy, pleasant process, great deal and white glove service. Very different client service experience than other dealerships. Will be coming back here for my next vehicle.
Response from the owner Replied: Thanks so much, George!
Google Review
- June 01, 2021
Great experience. The sales person had everything taken care of (test drive, trade in allowance, paperwork) ready to go when I arrived. Thanks all!
Response from the owner Replied: Thank you, Sharon!
Google Review
- May 30, 2021
Response from the owner Replied: Thanks Mike!
Google Review
- May 27, 2021
Purchasing my car was a very easy and pleasant experience. Andrzej is an able and knowledgeable salesman with a very laidback style. My experience with the rest of the organization is limited at this point but the appearance is that of a well run group.
Response from the owner Replied: Thanks, Voreena!
Google Review
- May 20, 2021
Awesome experience with Rocky the best sales guy I've met. He is a people's person and super friendly. Made the whole process pressure free! Historically I've always had horrible experience at car dealerships (the worst one was at Muzi Ford in Needham). Shoutout to Paul the finance manager, also a...
Response from the owner Replied: Thank you so much!
Google Review
- May 12, 2021
Response from the owner Replied: Thanks for the review!
Google Review
- May 12, 2021
Response from the owner Replied: Thanks Bradly!
Google Review
- May 05, 2021
I called at 930 am on a Saturday to schedule a test drive for a beautiful Mercedes I saw online. I went in at 1030 am, test drove, traded, and drove away in my new car at 2pm that same day. I was blown away by how simple the whole process was, with all credit going to the great staff at Wagner...
Response from the owner Replied: Thank you so much, Kerry! We appreciate the vote of confidence!
Google Review
- May 05, 2021
Response from the owner Replied: Thank you, Richard!
Google Review
- May 02, 2021
Response from the owner Replied: Amanda, thank you for leaving a review. We would love to hear more about your visit so we can improve our performance and learn based on our shortcomings. Please let us know how to earn those final stars!
Google Review
- May 02, 2021
Response from the owner Replied: Thanks so much, Vasudeo!
Google Review
- May 02, 2021
Response from the owner Replied: Thank you, Nicole!
Google Review
- April 26, 2021
Good service. They know their work and give all the time to the customers. I recommended to everyone who want a nice new car with all the service behind
Response from the owner Replied: Thank you so much, Wilfrid!
Google Review
- April 26, 2021
I was assisted by Arthur in leasing a new Mercedes GLB. Arthur couldnt be more courteous and dedicated to my needs. I am delighted with the service and the excellence provided to me by Mercedes of Shrewsbury.
Response from the owner Replied: Thanks for the great review!
Google Review
- April 24, 2021
Good service. They know their work and give all the time to the customers. I recommended to everyone who want a nice new car with all the service behind
Response from the owner Replied: Thank you so much, Wilfrid!
Google Review
- April 21, 2021
I was assisted by Arthur in leasing a new Mercedes GLB. Arthur couldnt be more courteous and dedicated to my needs. I am delighted with the service and the excellence provided to me by Mercedes of Shrewsbury.
Response from the owner Replied: Thanks for the great review!
Google Review
- April 19, 2021
Arthur Gordon and Business Mgr Paul Brown worked together to make my non-Mercedes purchase an excellent experience. I bought a 2017 Buick Regal AWD from TrueCar through Wagner Mercedes and those two professionals saw the deal through flawlessly and enjoyably. Both score a 10+. Bring your business to...
Response from the owner Replied: Thank you for the fien review, Bill! We appreciate your trust and your partnership!
Google Review
- April 16, 2021
Arthur Gordon and Business Mgr Paul Brown worked together to make my non-Mercedes purchase an excellent experience. I bought a 2017 Buick Regal AWD from TrueCar through Wagner Mercedes and those two professionals saw the deal through flawlessly and enjoyably. Both score a 10+. Bring your business to...
Response from the owner Replied: Thank you for the fien review, Bill! We appreciate your trust and your partnership!
Google Review
- April 12, 2021
Because of my business I was not able to get to the dealership to test drive or buy my Mini but huge thanks to Mike and team for bringing me the car to test drive, offering great trade-in value for my GTI, and delivering my Mini. Above and beyond.
Response from the owner Replied: So glad to hear it, Chris! We are proud to offer these services to our valued customers!
Google Review
- April 12, 2021
Service was very good, however the car had a hand size grease spot on it that had to be waxed off. Took care of it no problem.
Response from the owner Replied: Karl, thanks so much for the review and our apologies for missing the hand spot. We look forward to earning that fifth star at your next visit.
Google Review
- April 12, 2021
The best services you can get is from Fady Sidhom...high recommend 5+
Response from the owner Replied: Thanks so much, Juan! We appreciate the review!
Google Review
- April 12, 2021
The best services you can get is from Fady Sidhom...high recommend 5+
Response from the owner Replied: Thanks so much, Juan! We appreciate the review!
Google Review
- April 12, 2021
Because of my business I was not able to get to the dealership to test drive or buy my Mini but huge thanks to Mike and team for bringing me the car to test drive, offering great trade-in value for my GTI, and delivering my Mini. Above and beyond.
Response from the owner Replied: So glad to hear it, Chris! We are proud to offer these services to our valued customers!
Google Review
- April 08, 2021
Service was very good, however the car had a hand size grease spot on it that had to be waxed off. Took care of it no problem.
Response from the owner Replied: Karl, thanks so much for the review and our apologies for missing the hand spot. We look forward to earning that fifth star at your next visit.
Google Review
- April 03, 2021
The customer service could be better also they always find a preemptive car problem.
Response from the owner Replied: Calvina, we've tried reaching out to you personally to make sure you are aware the issues found at your visit were not pre-emptive in any way. The issues found were long overdue repairs that we've mentioned more than once that truly need to be taken care of to ensure your safety and the safety of others on the road. Please reach back out to us so we can be sure you understand the problems with your vehicle. Lance is expecting your call. Thank you!
Google Review
- April 03, 2021
Bad service showed no interest in customer
Response from the owner Replied: We're terribly sorry that you feel this way. Would you mind reaching out to our General Manager to discuss this further? While we appreciate positive feedback, we also welcome constructive criticism that helps us to grow.
Google Review
- April 03, 2021
5 stars plus +++++Kudos to Arthur for a great buying experience. It was a pleasure working with you. And working with Paul when closing the deal was a smooth transaction. They both made the purchasing process very easy and I couldn't be happier with my new vehicle. I will definitely purchase from...
Response from the owner Replied: Thank you for the great review, Bill - we're so happy you had such a wonderful experience!
Google Review
- April 02, 2021
Response from the owner Replied: Thank you, Rachel!
Google Review
- April 02, 2021
Response from the owner Replied: Thanks very much!
Google Review
- March 25, 2021
Bad service showed no interest in customer
Response from the owner Replied: We're terribly sorry that you feel this way. Would you mind reaching out to our General Manager to discuss this further? While we appreciate positive feedback, we also welcome constructive criticism that helps us to grow.
Google Review
- March 24, 2021
Response from the owner Replied: Thanks very much!
Google Review
- March 24, 2021
The customer service could be better also they always find a preemptive car problem.
Response from the owner Replied: Calvina, we've tried reaching out to you personally to make sure you are aware the issues found at your visit were not pre-emptive in any way. The issues found were long overdue repairs that we've mentioned more than once that truly need to be taken care of to ensure your safety and the safety of others on the road. Please reach back out to us so we can be sure you understand the problems with your vehicle. Lance is expecting your call. Thank you!
Google Review
- March 17, 2021
5 stars plus +++++Kudos to Arthur for a great buying experience. It was a pleasure working with you. And working with Paul when closing the deal was a smooth transaction. They both made the purchasing process very easy and I couldn't be happier with my new vehicle. I will definitely purchase from...
Response from the owner Replied: Thank you for the great review, Bill - we're so happy you had such a wonderful experience!
Google Review
- March 09, 2021
Response from the owner Replied: Thank you, Rachel!
Google Review
- March 03, 2021
Very nice
Response from the owner Replied: Thank you, Amaury!
Google Review
- March 03, 2021
absolutly dishonest ,double sale ,i locked deal with different manager , today after they received my ID and credit card they announced thet the car was sold to someone else .
Response from the owner Replied: We never accepted an order or credit card from you as we are prohibited by our dealer agreement from selling vehicles to exporters. Please remove this false claim.
Google Review
- March 03, 2021
Having my Car Serviced friendly Staff and service
Response from the owner Replied: Thanks Victoria!
Google Review
- March 03, 2021
Knowledgeable people in the right positions
Response from the owner Replied: Thank you, Derek!
Google Review
- March 03, 2021
Mike F. was professional throughout the process. Processed paperwork in a timely manner and was always available to answer questions. Id recommend this place to family.
Response from the owner Replied: Thank you, Margaret! We're so honored to receive your recommendation.
Google Review
- February 20, 2021
Very nice
Response from the owner Replied: Thank you, Amaury!
Google Review
- February 18, 2021
The staff was very pleasant and helpful! The online sales manager, Tanya M., was very prompt in the response to my inquiry and the salesperson, Andrzej N., was incredible! I was treated like absolute royalty from the start and they went above and beyond all expectations to make sure I was happy and...
Response from the owner Replied: Thanks so much for the thoughtful and thorough review, Kevin! We appreciate it!
Google Review
- February 13, 2021
Having my Car Serviced friendly Staff and service
Response from the owner Replied: Thanks Victoria!
Google Review
- February 12, 2021
Knowledgeable people in the right positions
Response from the owner Replied: Thank you, Derek!
Google Review
- February 10, 2021
absolutly dishonest ,double sale ,i locked deal with different manager , today after they received my ID and credit card they announced thet the car was sold to someone else .
Response from the owner Replied: We never accepted an order or credit card from you as we are prohibited by our dealer agreement from selling vehicles to exporters. Please remove this false claim.
Google Review
- February 06, 2021
Mike F. was professional throughout the process. Processed paperwork in a timely manner and was always available to answer questions. Id recommend this place to family.
Response from the owner Replied: Thank you, Margaret! We're so honored to receive your recommendation.
Google Review
- February 03, 2021
Great service!!
Response from the owner Replied: Thanks Karen!
Google Review
- February 03, 2021
The staff at Mecedes Benz of Shrewsbury. Work together & go the extra mile to give you a great car buying experience. From the first walk-thru of vehicles meeting your criteria....into your test drives, selection & pickup... they keep on target to make all work out.Thank You !
Response from the owner Replied: Thank you, Rachel. We work hard to provide this experience to everyone, and it's great to be recognized for it!
Google Review
- February 03, 2021
Thank you for going above and beyond to get my wifes GLS in time for Christmas! Tonia and Mike were outstanding!
Response from the owner Replied: Thanks! Be sure to let us know how to earn that last star!
Google Review
- February 03, 2021
My new dealership to take care of my car needs
Response from the owner Replied: Thank you, Steven! We are honored!
Google Review
- February 03, 2021
Excellent service And sales
Response from the owner Replied: Thanks so much, Larry!
Google Review
- February 03, 2021
Jamie and Tim really made the purchasing process enjoyable. I ask a lot of questions and am very thorough when it comes to big purchases in life. They were very patient and gave me all the information I asked for. When they didn't know the answer to a few of my questions (because I was buying a...
Response from the owner Replied: Thanks so much for the great review! We so happy that you found the vehicle you were looking for. Hope to see you again soon!
Google Review
- February 03, 2021
The staff was very pleasant and helpful! The online sales manager, Tanya M., was very prompt in the response to my inquiry and the salesperson, Andrzej N., was incredible! I was treated like absolute royalty from the start and they went above and beyond all expectations to make sure I was happy and...
Response from the owner Replied: Thanks so much for the thoughtful and thorough review, Kevin! We appreciate it!
Google Review
- February 02, 2021
Response from the owner Replied: Thank you, Odarkor! We appreciate the review.
Google Review
- February 02, 2021
Response from the owner Replied: Thank you, Robert!
Google Review
- January 28, 2021
Great service!!
Response from the owner Replied: Thanks Karen!
Google Review
- January 22, 2021
The staff at Mecedes Benz of Shrewsbury. Work together & go the extra mile to give you a great car buying experience. From the first walk-thru of vehicles meeting your criteria....into your test drives, selection & pickup... they keep on target to make all work out.Thank You !
Response from the owner Replied: Thank you, Rachel. We work hard to provide this experience to everyone, and it's great to be recognized for it!
Google Review
- January 20, 2021
Excellent service And sales
Response from the owner Replied: Thanks so much, Larry!
Google Review
- January 18, 2021
Jamie and Tim really made the purchasing process enjoyable. I ask a lot of questions and am very thorough when it comes to big purchases in life. They were very patient and gave me all the information I asked for. When they didn't know the answer to a few of my questions (because I was buying a...
Response from the owner Replied: Thanks so much for the great review! We so happy that you found the vehicle you were looking for. Hope to see you again soon!
Google Review
- January 18, 2021
Rarely do I take the time to leave a public review, but I have to say I was blown away by how easy the team at the dealership made the car buying experience. We worked with Andrzej in sales and Paul in finance. Initially my wife and I were just looking and came in to look at a particular car. ...
Response from the owner Replied: Thank you, Adam, for taking the time to leave such a well thought-out review. We appreciate it!
Google Review
- January 16, 2021
Response from the owner Replied: Thank you, Odarkor! We appreciate the review.
Google Review
- January 13, 2021
Response from the owner Replied: Thank you, Robert!
Google Review
- January 08, 2021
Thank you for going above and beyond to get my wifes GLS in time for Christmas! Tonia and Mike were outstanding!
Response from the owner Replied: Thanks! Be sure to let us know how to earn that last star!
Cars.com Review
- January 08, 2021
With time running out, they went above and beyond to help me create an amazing Christmas for my wife. Got her GLS in with a photo finish! Thanks again!
Yelp Review
- January 08, 2021
Very satisfied with my third vehicle purchase from this dealership. They went above and beyond and got my wife's GLS delivered in time for Christmas. Thank you!
Google Review
- January 06, 2021
My new dealership to take care of my car needs
Response from the owner Replied: Thank you, Steven! We are honored!
Google Review
- January 03, 2021
It was a great experience everyone ,I dealt with was a true professional. Made the car buying experience very enjoyable.
Response from the owner Replied: Thank you, Bill!
Google Review
- January 03, 2021
Rarely do I take the time to leave a public review, but I have to say I was blown away by how easy the team at the dealership made the car buying experience. We worked with Andrzej in sales and Paul in finance. Initially my wife and I were just looking and came in to look at a particular car. ...
Response from the owner Replied: Thank you, Adam, for taking the time to leave such a well thought-out review. We appreciate it!
Google Review
- January 03, 2021
Great car buying experience, Anjula is the BEST. Thank you , I love my new car.
Response from the owner Replied: Thank YOU, Deborah! We appreciate the feedback and were so happy you are enjoying the new vehicle!
Google Review
- January 03, 2021
Awesome! Very helpful and works with you.
Response from the owner Replied: Thank you, LorrieJane! Were happy to work with customers.
Google Review
- January 03, 2021
The staff at Mercedes-Benz of Shrewsbury was absolutely fabulous to work with! Rocky worked with me to find the right vehicle, and Tonia partnered with us to ensure the car arrived on time. We love the vehicle, and look forward to partner in the future!
Response from the owner Replied: Thanks for the great review, Thomas!
Google Review
- January 03, 2021
Fantastic experience buying from this dealership, specifically due to working with Tim Klingenberger. Tim was an absolute pleasure to deal with. He was professional, honest, transparent and fair. Phenomenal customer service, Tim looked after every detail, no matter how small. Overall great...
Response from the owner Replied: Thanks so much, Brian!
Google Review
- January 02, 2021
Response from the owner Replied: Thank you!
Google Review
- January 02, 2021
Response from the owner Replied: Thanks!
Google Review
- January 02, 2021
Response from the owner Replied: Thanks Bryan!
Google Review
- January 02, 2021
Response from the owner Replied: Thanks Elizabeth - please let us know how to earn that fifth star!
Google Review
- January 02, 2021
Awesome! Very helpful and works with you.
Response from the owner Replied: Thank you, LorrieJane! Were happy to work with customers.
Google Review
- December 29, 2020
The staff at Mercedes-Benz of Shrewsbury was absolutely fabulous to work with! Rocky worked with me to find the right vehicle, and Tonia partnered with us to ensure the car arrived on time. We love the vehicle, and look forward to partner in the future!
Response from the owner Replied: Thanks for the great review, Thomas!
Google Review
- December 28, 2020
Response from the owner Replied: Thanks Bryan!
Google Review
- December 26, 2020
Response from the owner Replied: Thanks Elizabeth - please let us know how to earn that fifth star!
Google Review
- December 25, 2020
Google Review
- December 24, 2020
Response from the owner Replied: Thank you!
Google Review
- December 22, 2020
Response from the owner Replied: Thanks!
Google Review
- December 16, 2020
Google Review
- December 14, 2020
Fantastic experience buying from this dealership, specifically due to working with Tim Klingenberger. Tim was an absolute pleasure to deal with. He was professional, honest, transparent and fair. Phenomenal customer service, Tim looked after every detail, no matter how small. Overall great...
Response from the owner Replied: Thanks so much, Brian!
Google Review
- December 10, 2020
Response from the owner Replied: Thanks! Be sure to let us know how to earn that last star!
Google Review
- December 08, 2020
Absolute horrible business skills. Avoid at all costs. They sold my friend a GLS but then sold it out from under him before he picked it up. If youre looking for honorable businessmen, look elsewhere!
Google Review
- December 08, 2020
Great car buying experience, Anjula is the BEST. Thank you , I love my new car.
Response from the owner Replied: Thank YOU, Deborah! We appreciate the feedback and were so happy you are enjoying the new vehicle!