Google Review
- April 12, 2021
The best services you can get is from Fady Sidhom...high recommend 5+
Google Review
- April 12, 2021
Because of my business I was not able to get to the dealership to test drive or buy my Mini but huge thanks to Mike and team for bringing me the car to test drive, offering great trade-in value for my GTI, and delivering my Mini. Above and beyond.
Google Review
- April 08, 2021
Service was very good, however the car had a hand size grease spot on it that had to be waxed off. Took care of it no problem.
Google Review
- March 25, 2021
Bad service showed no interest in customer
Response from the owner Replied: We're terribly sorry that you feel this way. Would you mind reaching out to our General Manager to discuss this further? While we appreciate positive feedback, we also welcome constructive criticism that helps us to grow.
Google Review
- March 24, 2021
Response from the owner Replied: Thanks very much!
Google Review
- March 24, 2021
The customer service could be better also they always find a preemptive car problem.
Response from the owner Replied: Calvina, we've tried reaching out to you personally to make sure you are aware the issues found at your visit were not pre-emptive in any way. The issues found were long overdue repairs that we've mentioned more than once that truly need to be taken care of to ensure your safety and the safety of others on the road. Please reach back out to us so we can be sure you understand the problems with your vehicle. Lance is expecting your call. Thank you!
Google Review
- March 17, 2021
5 stars plus +++++Kudos to Arthur for a great buying experience. It was a pleasure working with you. And working with Paul when closing the deal was a smooth transaction. They both made the purchasing process very easy and I couldn't be happier with my new vehicle. I will definitely purchase from...
Response from the owner Replied: Thank you for the great review, Bill - we're so happy you had such a wonderful experience!
Google Review
- March 09, 2021
Response from the owner Replied: Thank you, Rachel!
Google Review
- February 20, 2021
Very nice
Response from the owner Replied: Thank you, Amaury!
Google Review
- February 18, 2021
The staff was very pleasant and helpful! The online sales manager, Tanya M., was very prompt in the response to my inquiry and the salesperson, Andrzej N., was incredible! I was treated like absolute royalty from the start and they went above and beyond all expectations to make sure I was happy and...
Response from the owner Replied: Thanks so much for the thoughtful and thorough review, Kevin! We appreciate it!
Google Review
- February 13, 2021
Having my Car Serviced friendly Staff and service
Response from the owner Replied: Thanks Victoria!
Google Review
- February 12, 2021
Knowledgeable people in the right positions
Response from the owner Replied: Thank you, Derek!
Google Review
- February 10, 2021
absolutly dishonest ,double sale ,i locked deal with different manager , today after they received my ID and credit card they announced thet the car was sold to someone else .
Response from the owner Replied: We never accepted an order or credit card from you as we are prohibited by our dealer agreement from selling vehicles to exporters. Please remove this false claim.
Google Review
- February 06, 2021
Mike F. was professional throughout the process. Processed paperwork in a timely manner and was always available to answer questions. Id recommend this place to family.
Response from the owner Replied: Thank you, Margaret! We're so honored to receive your recommendation.
Google Review
- January 28, 2021
Great service!!
Response from the owner Replied: Thanks Karen!
Google Review
- January 22, 2021
The staff at Mecedes Benz of Shrewsbury. Work together & go the extra mile to give you a great car buying experience. From the first walk-thru of vehicles meeting your criteria....into your test drives, selection & pickup... they keep on target to make all work out.Thank You !
Response from the owner Replied: Thank you, Rachel. We work hard to provide this experience to everyone, and it's great to be recognized for it!
Google Review
- January 20, 2021
Excellent service And sales
Response from the owner Replied: Thanks so much, Larry!
Google Review
- January 18, 2021
Jamie and Tim really made the purchasing process enjoyable. I ask a lot of questions and am very thorough when it comes to big purchases in life. They were very patient and gave me all the information I asked for. When they didn't know the answer to a few of my questions (because I was buying a...
Response from the owner Replied: Thanks so much for the great review! We so happy that you found the vehicle you were looking for. Hope to see you again soon!
Google Review
- January 18, 2021
Rarely do I take the time to leave a public review, but I have to say I was blown away by how easy the team at the dealership made the car buying experience. We worked with Andrzej in sales and Paul in finance. Initially my wife and I were just looking and came in to look at a particular car. ...
Response from the owner Replied: Thank you, Adam, for taking the time to leave such a well thought-out review. We appreciate it!
Google Review
- January 16, 2021
Response from the owner Replied: Thank you, Odarkor! We appreciate the review.
Google Review
- January 13, 2021
Response from the owner Replied: Thank you, Robert!
Google Review
- January 08, 2021
Thank you for going above and beyond to get my wifes GLS in time for Christmas! Tonia and Mike were outstanding!
Response from the owner Replied: Thanks! Be sure to let us know how to earn that last star!
Cars.com Review
- January 08, 2021
With time running out, they went above and beyond to help me create an amazing Christmas for my wife. Got her GLS in with a photo finish! Thanks again!
Google Review
- January 06, 2021
My new dealership to take care of my car needs
Response from the owner Replied: Thank you, Steven! We are honored!
Google Review
- January 02, 2021
Awesome! Very helpful and works with you.
Response from the owner Replied: Thank you, LorrieJane! Were happy to work with customers.
Google Review
- December 29, 2020
The staff at Mercedes-Benz of Shrewsbury was absolutely fabulous to work with! Rocky worked with me to find the right vehicle, and Tonia partnered with us to ensure the car arrived on time. We love the vehicle, and look forward to partner in the future!
Response from the owner Replied: Thanks for the great review, Thomas!
Google Review
- December 28, 2020
Response from the owner Replied: Thanks Bryan!
Google Review
- December 26, 2020
Response from the owner Replied: Thanks Elizabeth - please let us know how to earn that fifth star!
Google Review
- December 25, 2020
Google Review
- December 24, 2020
Response from the owner Replied: Thank you!
Google Review
- December 22, 2020
Response from the owner Replied: Thanks!
Google Review
- December 16, 2020
Google Review
- December 14, 2020
Fantastic experience buying from this dealership, specifically due to working with Tim Klingenberger. Tim was an absolute pleasure to deal with. He was professional, honest, transparent and fair. Phenomenal customer service, Tim looked after every detail, no matter how small. Overall great...
Response from the owner Replied: Thanks so much, Brian!
Google Review
- December 10, 2020
Response from the owner Replied: Thanks! Be sure to let us know how to earn that last star!
Google Review
- December 08, 2020
Absolute horrible business skills. Avoid at all costs. They sold my friend a GLS but then sold it out from under him before he picked it up. If youre looking for honorable businessmen, look elsewhere!
Google Review
- December 08, 2020
Great car buying experience, Anjula is the BEST. Thank you , I love my new car.
Response from the owner Replied: Thank YOU, Deborah! We appreciate the feedback and were so happy you are enjoying the new vehicle!
Google Review
- November 26, 2020
Great service. Fast service. They keep you updated on everything that needs to be done.
Response from the owner Replied: Thanks so much, Maura! We appreciate the fine review.
Google Review
- November 18, 2020
(Translated by Google) Thank you. I am very pleased with your service. You have very nice employees. I will not hesitate to use the next time. Thank you again.(Original)Dziekuje .Jestem bardzo zadowolona z Waszej uslugi.Macie bardzo miych pracownikw.Nie omieszkam skorzysta nastepnym razem.Jeszcze...
Response from the owner Replied: Thank you so much!
Google Review
- November 18, 2020
I would like to thank Tim for his time and i have to appreciate what he has done for me. Did not end up buying the vehicle but when the time is right i will definitely come here to buy a vehicle.You guys are the best. Harold you the man!Keep up the great job guys !
Response from the owner Replied: Thank you, Fethullah, and we look forward to seeing you again!
Google Review
- November 13, 2020
Response from the owner Replied: Thanks Brett!
Google Review
- November 09, 2020
Had a great experience with the sales team. Started corresponding over email and was able to identify a vehicle and set up a convenient test drive. Sales process was fair and painless. I would definitely recommend them.
Response from the owner Replied: Thank you, Craig!
Google Review
- November 07, 2020
Response from the owner Replied: Thank you, Jose!
Google Review
- November 07, 2020
Only bring your car for service if it's fully covered under warranty, criminally overpriced. Can't speak to dealership, have not bought a vehicle here.
Response from the owner Replied: We're sorry you feel that way, Scott.
Google Review
- November 05, 2020
Response from the owner Replied: Thank you so much!
Google Review
- November 05, 2020
Dziekuje .Jestem bardzo zadowolona z Waszej uslugi.Macie bardzo miych pracownikw.Nie omieszkam skorzysta nastepnym razem.Jeszcze raz dzikuj.
Google Review
- October 29, 2020
Friendly staff. Went there to visit a friend and looked at a pre owned vehicle with my girlfriend. Dealership was extremely friendly and showroom was very impressive. No pressure from any salesman to purchase a car from them. I would recommend Mercedes Benz of Shrewsbury
Response from the owner Replied: What a great review, Alexandros! It is a pleasure to hear our team went above and beyond to provide you with such a fantastic experience. Please do not hesitate to reach out to us if you have any further questions or concerns. We hope to see you again in the future.
Google Review
- October 28, 2020
Very pleasant car buying experience at Wagner MB. Worked with Arthur who was extremely helpful and professional. Entire process was handled efficiently and within my time constraints. Would definitely recommend.
Response from the owner Replied: Thank Donald! We're happy you had such a great experience!
Google Review
- October 20, 2020
Response from the owner Replied: Thank you, Fethullah, and we look forward to seeing you again!
Google Review
- October 13, 2020
Response from the owner Replied: Thanks, Barrett!
Google Review
- October 13, 2020
Tim, Jamie and Paul made buying a car while living out of state a very easy process. They walked me through everything over the phone, quickly sent the paperwork via email and continually followed up to see if I had additional questions. Overall a great experience with great customer service. Itll...
Response from the owner Replied: Thanks, Barrett!
Google Review
- September 16, 2020
Response from the owner Replied: Ernest,Were sorry you had this experience. We inspect every vehicle we sell to ensure it meets the highest standards of Mercedes-Benz. While we cant speak to your specific situation here, we would certainly welcome you for a discussion if you so wish.We do appreciate you speaking about your experience and we are thrilled that we both agree - Mercedes-Benz vehicles are the finest in the world.
Google Review
- September 12, 2020
I bought my car here 11 months ago . They were 5/5 selling the car. Now I brought it in for service B. 10k miles later they told me it needs rear brakes and spark plugs. Long story short. It needed them 10k miles ago too. So they did a recall also on my car which I didnt know about till I was...
Response from the owner Replied: Ernest,Were sorry you had this experience. We inspect every vehicle we sell to ensure it meets the highest standards of Mercedes-Benz. While we cant speak to your specific situation here, we would certainly welcome you for a discussion if you so wish.We do appreciate you speaking about your experience and we are thrilled that we both agree - Mercedes-Benz vehicles are the finest in the world.
Google Review
- September 11, 2020
Hello everyone. I brought my car in for service B after buying this car from Wagner Mercedes 10k ago. To make a long story somewhat short. I bought it with 75k on it and now it has 85k. Now they told me I need rear brakes and spark plugs.. spark plugs should have been changed at 60k they said. ...
Google Review
- September 07, 2020
Best place
Response from the owner Replied: Thanks Stephanie - we think so too!
Google Review
- September 06, 2020
Response from the owner Replied: Thanks Richard!
Google Review
- September 02, 2020
Google Review
- August 31, 2020
A+++++++
Response from the owner Replied: Thanks Brian!
Google Review
- August 31, 2020
Response from the owner Replied: Thank you, Sharon!
Google Review
- August 25, 2020
Google Review
- August 17, 2020
Was treated very well and professionally by everyone at MB Shrewsbury I dealt with, especially my sales representative, Arthur. Drove 100 miles to the dealership and was made to feel like an important customer as you should at MB, was worth the drive. Highly recommend
Response from the owner Replied: Wow, thanks Steve! We are so happy we were able to make you feel so welcomed.
Google Review
- August 16, 2020
Google Review
- August 16, 2020
Response from the owner Replied: Thanks, Monique! We appreciate the thoughtful review, but really we are just so excited that you had such a wonderful experience!
Google Review
- August 14, 2020
This is a great dealership. Very friendly and not pushy like many others. Very good service and very professional handling of sales and repairs.
Response from the owner Replied: Thank you, Elisabeth!
Google Review
- August 07, 2020
Google Review
- August 06, 2020
Response from the owner Replied: Thanks Paul!
Google Review
- July 29, 2020
Response from the owner Replied: Thanks Luis!
Cars.com Review
- July 27, 2020
Excellent, understanding, professional and very efficient! Great company to do business with! Will definitely go back to buy future vehicles and highly recommend them to all my family and friends! Thank you Jaime and Tim!!
Dealer response from DealerRater Replied: Thanks, Darlene! We appreciate the positive feedback!
Google Review
- July 17, 2020
The experience I had buying my GLE 43 was excellent. I called last minute told them I was on my way and which Mercedes I was interested in. The time my brother and I pulled up they had it out right out front! Jamie Rodriguez my salesman I like to give a high praise! His approach was quite relaxed...
Response from the owner Replied: Thanks, Monique! We appreciate the thoughtful review, but really we are just so excited that you had such a wonderful experience!
Google Review
- July 14, 2020
I could not be happier with the amazing customer service that I received at Mercedes Benz of Shrewsbury. Arther Gordon went above and beyond his role as my sales rep. I love my new Mercedes and I highly recommend this sales rep and this dealership.
Response from the owner Replied: Thank you, Paula!
Google Review
- July 14, 2020
Top notch dealership. Excellent sales and service experience.
Response from the owner Replied: Thanks David, and thanks for trusting our team to properly care for you during these crazy times!
Google Review
- June 24, 2020
Response from the owner Replied: Thanks David, and thanks for trusting our team to properly care for you during these crazy times!
Google Review
- June 18, 2020
Response from the owner Replied: Thank you, Paula!
Google Review
- June 17, 2020
Response from the owner Replied: Thank you, Tiago!
Google Review
- June 14, 2020
They were awesome I love Mercedes-Benz of Shrewsbury customer service is just spectacular shoot out to Tim Klingenberger and all of the team for all their help they were great. One of the best !!!
Response from the owner Replied: Thanks for the great review, Isha!
Google Review
- June 12, 2020
Response from the owner Replied: Thanks for the great review, Isha!
Google Review
- June 04, 2020
Response from the owner Replied: Thank you, Joyce!
Google Review
- May 31, 2020
Response from the owner Replied: Thanks, Agata!
Google Review
- May 26, 2020
Response from the owner Replied: Thanks for the review, but please do let us know how to earn that fifth star!
Google Review
- May 16, 2020
Response from the owner Replied: Thank you, Matt! We truly appreciate you taking the time to leave this review. We are in crazy times for sure, and we are thrilled that you were still able to receive the type of experience that is indicative of our team.
Google Review
- May 11, 2020
Response from the owner Replied: Thank you, Jihee!
Google Review
- May 08, 2020
During these crazy times the simplest things can be difficult to navigate. I bought a vehicle and worked exclusively with Tonia Backstrom, i believe at the time the only sales or finance person in the building. I purchased from Maine which has its DMV's closed. Tonia worked through a maze of...
Response from the owner Replied: Thank you, Matt! We truly appreciate you taking the time to leave this review. We are in crazy times for sure, and we are thrilled that you were still able to receive the type of experience that is indicative of our team.
Google Review
- April 19, 2020
Tonia Backstrom, sales and finance manager, went out of her way to provide me with information I needed urgently! Not only did she deliver to the information, she did it with kindness and understanding! Customer service at its best!!! Thank you, Tonia!!!!
Response from the owner Replied: Thank you, Jihee!