I wish I can give the service 4 stars , but I can't . They broke my fuel line during recall I had to go back several time to get the engine bay washed, then the oil dip stick was broken. They did try to make it right , but overall , I wouldn't go back.

Dealer Replied: Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us at 01743 441191 when you have an opportunity, and we will be more than happy to try and turn your experience around. - Lookers customer service & resolution team

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The process of purchasing my dream car was absolutely flawless with you guys! Everything was explained thoroughly, I never felt mislead or pressure. As a female buying a car for the first time in quite a few years I was very nervous, but the team at MB Shrewsbury took all of those nerves away. From...

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Dropped off my C300 for service. Was told the car was ready a few hours later. All went well until I went to pick up my car later that day. They had the car, but they couldn't find the keys. I waited 50 min for the keys to be found/delivered to me. They apologized and presented me with 2 gift cards...

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Response from the owner Replied: Thank you!

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Very good experience. Warranty service provided for engine head malfunction. I received a loaner for the week so I didn’t have to rent. Picked up the car today and its running like new.

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Always happy with the experience and quality of the service received at MB of Shrewsbury. Thanks Fady and crew.

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Responsive, addressed all of the items I had specified, and vacuumed the vehicle while I waited on my request.

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Excellent service and completed in a timely manner!

Response from the owner Replied: Thank you!

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We visit Mercedes of Shrewsbury just to look at some cars but after chatting with Andrzej Nowakowski we decide to purchase a GLC300. The atmosphere was so welcoming and pleasant. The professionalism was awesome and everything was perfect. Thanks guys.

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Response from the owner Replied: Thank you for the 5-star review, Helen! We hope to see you again in the future.

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Great service!

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Excellent & professional service.

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Response from the owner Replied: Thank you, Kevin!

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Response from the owner Replied: Thank you!

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Great service and atmosphere. The dealership really understands customer service. My adviser was very responsive and thorough.

Response from the owner Replied: That's great to hear, Adam. Thank you very much for taking the time to share that with us!

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Quality and excellent personnel at every spot along the way. This is my sixth MB purchase from this dealership.

Response from the owner Replied: Thank you very much, David. We are so thrilled that you continue to trust us with your vehicles.

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Great service technicians, and smart service advisor who is very intelligent when it comes to issues with Mercedes vans. I will continue to service my van and will definitely recommend friends and family to service their vehicle at this location

Response from the owner Replied: We are very happy to earn your recommendation, Brian. Thank you very much. We look forward to seeing you again when you need us!

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Was able to fix issues in a timely way

Response from the owner Replied: That's good to hear, David. Thank you.

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Very helpful and straightforward service.

Response from the owner Replied: Great! We're so happy to hear that, Molly. Thank you for sharing.

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Thank you for a great experience!

Response from the owner Replied: Thank YOU, Pamela - we appreciate it!

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Great experience with friendly and helpful staff!!I will go here for service and future purchases.

Response from the owner Replied: We're thrilled to hear you say that, Anuj. We look forward to seeing you when you need us!

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This is the second Mercedes I have bought at Mercedes-Benz of Shrewsbury. I have the best salesman. The buying process was smooth. They have a great team. And, service is good also. Loaners always available.

Response from the owner Replied: Thank you, Charlene, for being a return customer! We are so happy to have you as a repeat customer. It's such an honor to earn repeat business and have the feedback that we're doing the right things. Thank you for sharing.

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