Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- November 26, 2022
Left by Mevludin Muhic
We are extremely happy with Fadil’s service! He provided all needed information for easy and informed decision. We highly recommend Fadil as salesman to everyone, especially family and friends!
Review on Google
Review on Google
Review on Google
Review on Cars.com
Cars.com Review
- November 17, 2022
Left by SB
They always provide best services year after year, that was the reason I bought my second car from them. Of course, I love my car as well.
Review on Google
Google Review
- November 15, 2022
Left by Jason West
Matt is extremely pleasant to work with. He took all of our needs into consideration and directed us accordingly. Matt goes above and beyond for his clients. He has a true love for caring for others. We weren’t just a number to him, he made us feel important and respected. Thank you Matt!
Review on Google
Review on Google
Google Review
- November 06, 2022
Left by Karen Owens
Ms Moore always gets the repairs made to my car in a fine fashion
Review on Google
Google Review
- November 06, 2022
Left by Cheryl Perry
Service excellent and they are sooooo customer focused! Very professional, and the upmost friendly staff . It was a pleasure to get my car worked on. From the very start of the transaction, I knew I was in the right place. Keep it up!
Review on Google
Google Review
- November 06, 2022
Left by Dave McGinnis
Quick in and Quick out with a routine B1 Service. Great job!!!
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- October 30, 2022
Left by Cathie Gray
As always, I received great service from Steve and his team! Thank you.
Review on Google
Google Review
- October 30, 2022
Left by Andrea Crump
Service was Quick and Efficient and the pay online was a great component, no wait time.
Review on DealerRater
DealerRater Review
- October 30, 2022
Left by Liz_RVA
This was for a recall from Mercedes-Benz. I was told not to drive the car until after the inspection. The service technician, Jacob, arrived when he said he would and introduced himself with his ID. He explained what was being done and why. At the end of the service, he provided me with a copy of...
Review on Google
Google Review
- October 30, 2022
Left by Ross Disney
Friendly service and perfect work.
Review on DealerRater
DealerRater Review
- October 29, 2022
Left by jsmoot
Couldn't find a CPO Mercedes in my local market (Columbus OH) that met my needs and wants. The staff at MB-Richmond made it easy to conduct the transaction remotely; even working with me outside of business hours.
Review on Google
Review on Cars.com
Cars.com Review
- October 28, 2022
Left by Robin
Great job throughout process. Order was smooth and delivery excellent. It took a while for Mercedes Germany to get the car to us, but otherwise good experience. Thank you
Review on Edmunds.com - Service
Edmunds.com - Service Review
- October 27, 2022
Left by WRK
Great service. They took care of everything I needed and in good time.
Review on Google
Review on Google
Google Review
- October 25, 2022
Left by R W
The service on my tire was performed promptly at the appointed time. The service rep (Logan) came out to the waiting area to make sure I was good with the quoted price before the work started, which I appreciated.
Review on Google
Google Review
- October 25, 2022
Left by Bobbie Edmonds
I was nervous about a check engine light that was going on and off. I called for an appointment and there was none, but the service scheduler was able to get me in on the same day because I was headed out of town. My car was inspected and it was discovered a loose bolt was the problem. The great...
Review on Google
Google Review
- October 23, 2022
Left by Sherese Evans
Very professional and courteous.
Review on DealerRater
DealerRater Review
- October 22, 2022
Left by luv2shop86
Everything at Mercedes always is outstanding. Customer service is simply, top-notch. Wonderful job, keep up the truly great and fabulous work that is done each and every day!
Review on Google
Review on Google
Review on Google
Review on Google
Review on Cars.com
Cars.com Review
- October 20, 2022
Left by Alexander
Everything was done very promptly, I was given all the explanations, I waited for my car for not long and it was ready. Tyler Peay did a great job letting me know what was happening and that my car was ready. He is great! Thank you!
Review on DealerRater
DealerRater Review
- October 20, 2022
Left by vipppchu
very professional services . quick and good work. text message was very helpful to know the status!
Review on Google
Google Review
- October 20, 2022
Left by Donald Fulwider
Service manager was extremely helpful and friendly.
Review on Google
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- October 15, 2022
Left by Roxi B.
Jane Harpster, in the service department, was extremely helpful. She kept me up to date on the progress of my vehicle. She made sure that there was no question about my vehicle and it was thoroughly serviced. She made sure that it was road tested. I feel like she took care of my car like she...
Review on Cars.com
Cars.com Review
- October 13, 2022
Left by J Ricks
As always, the service provided at Richmond Mercedes Benz was top notch! It's always a pleasure to have my SUV serviced there. Suppling a loaner and receiving an external carwash always makes RVA MSB my choice for services.
Review on Google
Review on Google
Google Review
- October 08, 2022
Left by Lafaun Cain
Shawn, at Mercedez Benz of Richmond, saw me through the complete car buying experience successfully! I'm very satisfied with my purchase. Even after the purchase, Shawn asked me to come back so that he can give me a full tutorial and fill up my gas tank! Awesome customer service! Thank you Shawn...
Review on Google
Google Review
- October 07, 2022
Left by Page Booth
This is my 3rd purchase with MB of Richmond and there's a reason I continue to do business with them! Their sales people, customer service reps and service writers are professional and truly understand the value of providing a quality experience to their customers!
Review on Google
Review on Google
Review on Google
Google Review
- October 06, 2022
Left by Patricia Hill
Summer is great! She was able to accommodate my schedule at the last minute. Good customer service from all staff.
Review on Google
Google Review
- October 05, 2022
Left by Juanita Leatherberry
Took my 2001 E-320 into Mercedes of Richmond for a state inspection. Waited for service to be done. Excellent service! Car was washed!All well! I love my Mercedes!
Response from the owner Replied: Thank you for your review, Juanita. We look forward to seeing you again for your next state inspection.
Review on Google
Review on DealerRater
DealerRater Review
- October 04, 2022
Left by len
I found the personnel to be very professional and knowledgeable regarding their handling of clients. Cheryl went out of her way to assist and keep me informed of the progress the sale of the corvette. She is certainly a credit to the dealership.
Review on Google
Review on Google
Google Review
- October 04, 2022
Left by Reginald Sharper
I don’t think my poor experience dealing with this dealership is a reflection of the dealership as a whole,,,. I believe since I ask questions about charges and services instead of just paying whatever is quoted leads to dismissive behavior from advisor and probably rushed service..,,either way the...
Response from the owner Replied: Hi Reginald, sorry to hear you weren't satisfied with how your questions were addressed at your recent service visit. We take pride in treating all customers with patience and respect. If you haven't already, please contact our service manager, Ron Shaban, at (804) 755-9340 so we can better understand what happened.
Review on DealerRater
DealerRater Review
- October 03, 2022
Left by billgoodson
My 2016 GLC was recently diagnosed and corrected and routine service performed. Excellent work. I am working with Steve Hunnewell with a recurring message on my 2020 GLC. I am very satisfied the issue will be resolved.
Review on Google
Google Review
- October 03, 2022
Left by Darlene King
Service representative named Patrick is super professional and helpful.
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- September 30, 2022
Left by Darnell Jacobs
Work was completed as requested. Passenger seat was left grimy due to service preformed. Spoke to Summer Price about my concerns and she had them addressed ASAP. Thanks MOB Richmond and to Summer
Review on Google
Google Review
- September 30, 2022
Left by Regina Johnson
I was completely satisfied with the service I received. I purchased 4 tires. Patrick my advisor was awesome.
Review on Google
Review on DealerRater
DealerRater Review
- September 28, 2022
Left by Abonne5
I received state inspection and an oil change on my CLA. Wait time was adequate and customer service was superb! Great! I love Mercedes -Benz of Richmond. #thebestornothing.
Review on Google
Google Review
- September 28, 2022
Left by Yvonne Banks
My experience has always been a WOW experience my service manager is the best he always keep you posted on how long before your car is ready let you know other services you need in the. Near future.Thanks you Chris for your outstanding service!!!!!
Review on Google
Review on Google
Review on Google
Google Review
- September 23, 2022
Left by Char RenaCurt
Great service, friendly staff
Review on Google
Google Review
- September 23, 2022
Left by Shawn Chapman
Kyle Guzman did an excellent job on assisting with my build, kept me updated throughout the whole process.
Review on Google
Google Review
- September 22, 2022
Left by A Google User
Technician was courteous, knew what he was looking for and explained in detail.
Review on Google
Review on Google
Google Review
- September 20, 2022
Left by keith reddy
Always fast, efficient and friendly. Wouldn't go anywhere else.
Review on Google
Review on Google
Google Review
- September 19, 2022
Left by Kayak Lover
This dealership is what gives car dealers a bad name! I went in for new plugs and they tried to charge me $1300-$1400. I asked the service representative 3 times if this was the correct amount and he said yes, then I said why is it so high because plugs only cost $35 each and we only need 6 of them,...
Review on Google
Google Review
- September 17, 2022
Left by barry hofheimer
Came in without a reservation and my small problem was attended to in a timely manner enabling me to leave on a road trip the next day.
Review on DealerRater
DealerRater Review
- September 17, 2022
Left by FoxyVal
This dealership is top notch with very helpful and professional staff. They are also knowledgeable and professional.
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- September 16, 2022
Left by Beachnut
These are the type of people that give car dealers a bad name. The guys that work in the service department are dishonest and will steal from you and not think twice. I took my car in to get service and they said I needed new spark plugs and one new coil, the service representative Tyler Peay gave...
Review on Yelp
Yelp Review
- September 16, 2022
Left by M O.
I have had my vehicle serviced here multiple times but today was my last time going there. The older gentlemen that are first point of contact to check-in customers are VERY RUDE and lack basic customer service skills. I had an appointment but because of how rudely I was spoken to, I left. And it...
Review on Google
Review on Cars.com
Cars.com Review
- September 07, 2022
Left by John Kearley
As usual outstanding service and the most pleasant and polite Automobile dealership personnel at every stop; from Tyler the Service Manager to all others I came in contact with, all were pleasant and seem happy to be working at this store! I strongly recommend Mercedes Benz of Richmond!
Review on Google
Review on Google
Review on Google
Google Review
- September 04, 2022
Left by John McNamee
Efficient and pleasant service with fair price.
Review on Google
Review on Google
Review on Google
Google Review
- September 03, 2022
Left by Joe Lutwin
Logan has been a pleasure to work with. I'm new to service at MB of Richmond and will continue to have my vehicle serviced here.
Review on Cars.com
Cars.com Review
- September 02, 2022
Left by Rudolph Jackson Jr
Logan Bunger was top notch. He was very professional and knowledgeable. It was a pleasure working with Logan. The payment process was easy and quick.
Review on Google
Google Review
- September 02, 2022
Left by Michael Harris
I was in and out of the dealership in less than an hour without an appointment after 3pm. Very professional service.
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- September 01, 2022
Left by mark.siegel
Summer was very helpful and knowledgeable. The detail job made the car look new again.
Review on Google
Review on Google
Google Review
- August 28, 2022
Left by steve reed
I was able to bring in my car, have it serviced, and drive away within one hour. Amazing. Service Staff is very welcoming, Sales person came around to ask if I was pleased with everything. Service 100% great experience and I know I can call with questions if needed.
Review on Google
Review on DealerRater
DealerRater Review
- August 26, 2022
Left by Patrick
Great service and kind attentive staff. Great environment overall and sales staff is great to work with as well.
Review on Google
Review on Cars.com
Cars.com Review
- August 25, 2022
Left by DJ
Great service, they went out of the way to provide quick turnaround for emergency fix. Great advisors provided trusted advice and put customer before profit.
Review on Cars.com
Cars.com Review
- August 24, 2022
Left by PRIVATE
Inspection performed while I waited. It was processed very quickly, and I drove away knowing nothing was wrong with my vehicle, and that all safety features had been looked at and met all state regulations.
Review on Google
Google Review
- August 24, 2022
Left by Joel Lewis
As always a great experience taking my car in for service. Chris Alston is a prince and ensures that everything is well taken care of. My care always comes out looking better than when I brought it in.
Response from the owner Replied: It is great to hear that your car looks better after a visit to Mercedes-Benz of Richmond. We will let Chris know about your positive comment about him. We cannot thank you enough for this 5-star review!
Review on Google
Review on DealerRater
DealerRater Review
- August 23, 2022
Left by doreen1024
GREAT SERVICE EVERY TIME I HAVE MY VEHICLE SERVICED. TYLER PEAY WAS EXCELLENT AND COURTEOUS!
Review on Edmunds.com - Service
Edmunds.com - Service Review
- August 23, 2022
Left by Tiffany Durante
When I bring in one of my vehicles I always get great service. Patrick Thompson discussed all the necessary repairs and suggested what repairs need to be looked at in the future at my next visit. I appreciate all of the employees who do such great work.
Review on Google
Review on DealerRater
DealerRater Review
- August 19, 2022
Left by Baseline
Service was good but could have been better. Overall okay experience at the dealership on west broad street
Review on Cars.com
Cars.com Review
- August 18, 2022
Left by Donald Gibson
Ms Cheryl Bowman an excellent sales representative. She ensured I got exactly we I requested no more no less. She was very knowledgeable about the vehicle which helped me on my decisions
Review on Google
Google Review
- August 17, 2022
Left by Sydelle Freelon-Watts
Steven Hunnewell is always kind, professional, courtesy and knowledgeable. It is alway a pleasure to meet with him for the service of my C300.
Review on Google
Review on Google
Google Review
- August 17, 2022
Left by Asha Rodwell Moses
Quick, friendly service with no issues.
Review on DealerRater
DealerRater Review
- August 16, 2022
Left by njbeaken
Kervin was extremely helpful in making this a positive experience. I would recommend him to everyone.
Review on Google
Google Review
- August 16, 2022
Left by Gregory Jones
I was very pleased with my service visit on Monday, August 15, 2022. I look forward to scheduling for the next service in the near future. Thank You!
Review on Yelp
Yelp Review
- August 15, 2022
Left by Ted C.
Even with the Technical Services Bulletin in hand, this service department never followed the recommended course of action to remedy a check engine light code. So for 3 months I'm riding around with the check engine light thinking nothing could be done and being told not to worry because the car is...
Review on Google
Review on DealerRater
DealerRater Review
- August 14, 2022
Left by thedeb815
The employees was polite and courteous. I had an appointment at 11:00 am and when I arrived they were ready for me. Thank you
Review on Google
Google Review
- August 13, 2022
Left by Sezer GÖKALP
Get appointment for transmission fluid serviceShared vin number and Get quote 449$ on phoneWent there 8:40 am Saturday 8/13They asked for 800$It is totally disappointingThe reason is the mistake of quotation team and they asked me to pay for itThis is not fairOnly good thing is Steve , he tried to...
Response from the owner Replied: Sezer, all quotes we provide during scheduling are "starting at" pricing. This should have been clearly communicated, and if it wasn't, we apologize. We have to quote this way because depending on the model and year of the vehicle, the price can vary drastically. Our service advisors, like Steve, are the only ones who can accurately quote these types of services.
Review on Google
Google Review
- August 12, 2022
Left by Diana W
Worst service EVER. They cut our brake lines at our home when they were checking the Brake system (recall issue) on our GL. The car is now undrivable. They won’t even give us a loaner car. They want us to rent a car on our dime. They can’t even organize the correct type of tow truck to come get our...
Response from the owner Replied: Diana, there seems to be a misunderstanding with the inspection that was performed on the vehicle and the available rental reimbursement as part of the brake booster recall. If you have not already, please give our service manager, Ron Shaban, a call so we can discuss the best way to help you resolve the issues with your vehicle. His number is (804) 755-9340.
Review on Yelp
Yelp Review
- August 12, 2022
Left by Diana W.
Worst service EVER. They cut our brake lines at our home when they were checking the Brake system on our GL. The car is now undrivable. They won't even give us a loaner car. They want us to rent a car on our dime. They can't even organize the correct type of tow truck to come get our car. Melissa is...
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on Cars.com
Cars.com Review
- August 09, 2022
Left by Andrea Olds
I really appreciate the convenience of a tech coming to my home versus me having to sit in the dealership all day. The technician was very professional and explained everything to me as he was completely the task.
Review on Google
Google Review
- August 09, 2022
Left by Sharon Payne
Great tech, called before arrival.
Review on Google
Review on Google
Review on Google
Google Review
- August 05, 2022
Left by D B
These are difficult times. Everyone did their best for me. Ron and Summer, thank you!
Review on Google
Google Review
- August 04, 2022
Left by Nadine Hall
Your Salesperson Irvin Rich put me at ease from the first day I met him. He didn’t try to sell me he just gave me the information about the vehicle and allowed me to make my own decision.
Review on Google
Review on Edmunds.com - Sales
Edmunds.com - Sales Review
- August 04, 2022
Left by Nisantha
The transaction through Mercedes Benz of Richmond , Va was flawless. The most precise , pain free , effortless way I have bought any vehicle.
Kyle Guzman my sales representative was outstanding.
Review on DealerRater
DealerRater Review
- August 03, 2022
Left by Mr.Bill
Upon arrival for my annual inspection, I pulled right in, I was properly greeted & asked to have a seat in the waiting area. A little over an hour later & it was done. The staff was very warm & polite. I look forward to the next.
Review on DealerRater
DealerRater Review
- August 03, 2022
Left by syb
Recall service was easy to book, professional and quick. Pickup was easy, car had been nicely cleaned as well.
Review on DealerRater
DealerRater Review
- August 03, 2022
Left by arvindkd
Great service and couteous servicing leads. On time and very reasonable cost. Drop off and pick up was easy and work was done very quickly
Review on Google
Review on Google
Google Review
- August 03, 2022
Left by Tequia Abdulrahman
Great communication and fast scheduling and rescheduling
Review on DealerRater
DealerRater Review
- August 02, 2022
Left by pameladiamond
Exceptional service! My "car buying" experience was an absolute pleasure from finding "my" car online to time of delivery. Shawn is THE BEST!
Review on Edmunds.com - Sales
Edmunds.com - Sales Review
- August 02, 2022
Left by Exceptional service
Fabulous experience from start to delivery. Shawn is truly an asset to Richmond Mercedes. It was a pleasure going through the "car buying" process with him. He is very professional providing exceptional customer service.
Review on Google
Google Review
- August 02, 2022
Left by Lindsay Hamm
I love you guys!!! Best car buying experience ever. Ask for Shawn if your looking for the best at the broad st. location!!!❤
Review on DealerRater
DealerRater Review
- August 01, 2022
Left by kgill814
The service was excellent! The staff was very cordial, knowledgeable and professional! Prompt service was provided!
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- July 29, 2022
Left by MMan
This Mercedes Benz dealership has a good and knowledgeable service team as well as mechanics who perform exemplary. Their Impartial and professional behavior is evident and genuine and is no doubt an admirable attribute to their already outstanding business practices.
Review on Google
Google Review
- July 29, 2022
Left by Sarah Dowden
Excellent staff, very professional and friendly
Review on Google
Google Review
- July 27, 2022
Left by John Girard
Matt stopped what he was doing to make sure our car buying needs were met. He listened to us about our wants and needs and didn't focus on making a sale. We ended up with a better experience than we expected or imagined, a great deal and an even better ride home.
Review on DealerRater
DealerRater Review
- July 27, 2022
Left by Alaysiabh
The experience was professional and very informative. I was able to speak to Michael about what I thought I wanted and he guided me to what I really wanted.
Review on Google
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- July 26, 2022
Left by W M Myers
The service technician was excellent on my mobile recall inspection of my ML63. A great customer experience.
Review on Cars.com
Cars.com Review
- July 26, 2022
Left by John
Visit for 40K service. Shop was very busy but my case was handled quickly and I was on my way in loaner car. Car was ready before end of day. Tyler went over a few issues for future visits and I was on the road.
Review on Google
Google Review
- July 24, 2022
Left by WT Jay
Review on DealerRater
DealerRater Review
- July 24, 2022
Left by fluc
Excellent service and convenience on every level.. I would give the highest evaluation possible Thanks
Review on Google
Review on DealerRater
DealerRater Review
- July 22, 2022
Left by Atiyagamble
As always Broad Street Mercedes has and continues to provide stellar service. My vehicle is in the best hands and came from the best dealership. Thank you
Review on Google
Google Review
- July 21, 2022
Left by Christy Lantz
Always a great experience from soup to nuts!
Review on DealerRater
DealerRater Review
- July 21, 2022
Left by normajean15403
Have my 2008 E320 serviced (A & B) every year at McGeorge, Broad St., where I purchased it new. I cannot praise them enough for their service and very honest company.
Patrick has been superb and such a pleasant person to take care of us.
Your Company always exceeds expectations. We appreciate you.
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- July 20, 2022
Left by RaShawn Jackson
great experience, salesman was great. found me my dream car
Review on DealerRater
DealerRater Review
- July 20, 2022
Left by smsnider85
Fantastic, Logan & Kevin are like a Batman - Robin combo. (Logan Robin). One-2 punch with these guys. 10 star experience
Review on DealerRater
DealerRater Review
- July 20, 2022
Left by leofm93
The service department was able to take care of my needs efficiently and they were pleasant to deal with.
Review on Google
Google Review
- July 20, 2022
Left by Ana Streat
As always everyone in the shop is very helpful, even at time I had to reschedule my appointments ( twice at that) , and they're still very helpful and responsive to accommodate my needs. Thank you.
Review on Google
Review on Google
Review on Google
Google Review
- July 19, 2022
Left by Emily Elmore
I needed to have my car checked for a stop drive recall. When I called to schedule an appointment I was a given a date that was two months out. This was unexceptable. Not to mention it was going to cost me a fortune driving a rental car that long. After many more phone calls and lots of explaining...
Review on Google
Google Review
- July 19, 2022
Left by A P
Always top notch service. Summer (my rep) is excellent in answering your concerns in a timely fashion. This dealership always follow up to make sure everything is ok. So far, so good.
Review on Edmunds.com - Service
Edmunds.com - Service Review
- July 19, 2022
Left by Kevin Allocca
Another excellent service experience. Patrick, my service advisor was on top of all the details. Great communication; easy to deal with.
Review on Edmunds.com - Service
Edmunds.com - Service Review
- July 19, 2022
Left by Evelyn Lindsey
My experiences at Mercedes Benz of Richmond have been exceptional. My Service Advisor Logan Bunger is nice and knowledgeable. Good and fast work. I have never had to return for them to correct their work. Makes me want to make Mercedes Benz my next new vehicle.
Review on DealerRater
DealerRater Review
- July 17, 2022
Left by Arthur.lee.davis
Great friendly, clean atmosphere and the staff is awesome. No pressure being put on you and the salesman (Irvin Ritch) educated me on all the latest technology and was extremely knowledgeable in knowing what I wanted in my car.. Great place to do Business with!!! .
Review on Google
Google Review
- July 14, 2022
Left by Patrick Williams
My car was diagnosed incorrectly, I was talked down to the whole time, I was told my car was ready, when I got to the dealer, it wasn’t fixed, they wasted so much of my time. I’ll never take my car back to MB of Richmond.
Response from the owner Replied: Hi Patrick, I'm sorry to hear that we didn't meet your expectations during your recent visit. We try to do everything we can to make sure all issues are resolved as efficiently as possible. If you haven't already, please feel free to call our service manager, Ron Shaban, at (804) 755-9340 if there's anything else we can do to help with the situation.
Review on DealerRater
DealerRater Review
- July 13, 2022
Left by BKP
Always an amazing experience with RVA MB. They have serviced my cars for years for "A" and "B" service and their level of customer care always exceeds expectation.
Review on Google
Review on Google
Google Review
- July 13, 2022
Left by Ronald Bassfield
Everyone at the dealerhip was very helpful and professional. Cheryl Bowman went the extra mile to make the delivery delays palatable with her positive attitude.
Review on Google
Review on Google
Google Review
- July 11, 2022
Left by Pashen Carter
This was by far the best experience in car buying that I have ever had. Michael Stotler was the best sales person. He didn’t hound me or make me feel uncomfortable. Mike has an extremely personable, no pressure at all style. A man of his word, hard working, but made things seem effortless,...
Review on DealerRater
DealerRater Review
- July 09, 2022
Left by OLERACER
Although full "Until Next Week" Summer Price was able to get my car in to look for a sudden problem the day it happened. A little disappointed no cause was found but I can't complain about the immediate diagnostics done at essentially no cost to me. Summer joins my exclusive list of "Good Guys".
Review on Google
Google Review
- July 09, 2022
Left by Marion Reef
From the registration in the bay, to the personal attention we received from Peter, our experience was excellent.
Review on Google
Google Review
- July 08, 2022
Left by Christopher Ervin
Terrible customer service. My representative, Summer, doesn’t communicate well and didn’t let me know what was up with my car until it was too late for me to come pick it up. Now they’re holding my car for an extra 2 days for a 4 hour service that should’ve been completed in a day.
Response from the owner Replied: Hi Christopher, sorry to hear you were not satisfied with the service we provided. We aim to communicate well with every customer no matter how busy we are, but it can be difficult at times. Thank you for the feedback. Please feel free to contact our service manager, Ron Shaban, at (804) 755-9340 if there is anything else we can do to be helpful.
Review on Google
Review on DealerRater
DealerRater Review
- July 08, 2022
Left by ecufour
Very pleased with level of service and friendly attitude of staff. The technicians provided excellent diagnostics. Patrick was great
Review on DealerRater
DealerRater Review
- July 05, 2022
Left by BFM
Great experience! Our sales associate, Shawn Snider, was knowledgeable, professional, and helpful. The entire process was seamless from beginning to end. I highly recommend Shawn for his low-key and professional approach to car buying.
Review on DealerRater
DealerRater Review
- July 03, 2022
Left by David EQS
I am age 77. Over the years, I have purchased many new Mercedes, Porsches, BMWs, Audis and Volvos from dealerships. This purchase was my best vehicle experience to date. I say this because, during the 8 1/2 month period between my ordering the vehicle and its delivery to me, Rory Samson and Joey...
Review on Google
Review on Google
Review on Google
Google Review
- July 01, 2022
Left by Chiquita Reaves
I absolutely had the best experience at this dealership. Steven Hunnewell was superb with taking care of me and answering all my questions. I must say even though the rest of the staff was delightful to just walking pass me and saying good morning. I will always take my car to this location for all...
Review on Google
Review on Google
Review on Google
Google Review
- June 29, 2022
Left by Tara Kelley
Parts department rep took the time to go look at my car and attach the tow hitch cover as a courtesy
Review on DealerRater
DealerRater Review
- June 28, 2022
Left by barbwoolridge3254
Summer was very friendly and knowledgeable about the needed service. Always prompt, professional and efficient service.
Review on Cars.com
Cars.com Review
- June 28, 2022
Left by Leeshawn Jackson
This location displayed excellent service. Definitely recommend this location for parts and services. I will be returning for services soon. The customer service here is great. Very knowledgeable and tooo great care of my car
Review on Google
Review on Google
Google Review
- June 25, 2022
Left by sais123 the chattar
Very polite and professional-Thanks you
Review on Google
Review on Google
Review on Google
Review on Google
Review on Cars.com
Cars.com Review
- June 23, 2022
Left by MB Artist
We recently bought a GLC 300 from Mercedes-Benz of Richmond and we love it! It is an excellent driving car and we feel very safe within it. The sales experience was very good – no pressure only helpful information. Both the salesman , Fabil Pehlic, and Mike Rosen from finance made us very...
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- June 19, 2022
Left by Margaret Garrison
Needed air in the substitute tire in the trunk that hadBeen installed to replace a flat.. Jackson and staff filled the tire and examined the flat. Provided option to purchase 2 new tires for front the next day. Scheduled appointment which went perfectly but we decided to have Jackson check the...
Review on DealerRater
DealerRater Review
- June 18, 2022
Left by JTomes
Excellent sales experience. Very professional, took lots of time to review the vehicle and no pressure for anything.
Review on Google
Review on Cars.com
Cars.com Review
- June 17, 2022
Left by Aaron
had the car in to replace the front headlights. Was able to get an appointment quickly and the work was completed on time. Service advisor was very nice.
Review on Google
Google Review
- June 17, 2022
Left by Leslie Comer
I recently ordered a E-350 Mercedes. I worked with salesperson Kervin Ridgley at the Richmond location. Mr. Ridgley kept me up-to-date and informed as my vehicle was being built.Thanks again Kervin, I will come see you again when it's time for me to order my S- Class.
Review on Google
Review on Google
Review on Google
Review on Cars.com
Cars.com Review
- June 15, 2022
Left by Stella
I am always 100% satisfied when having my vehicle serviced here. The associates are super helpful and professional while being very nice and easy to deal with. I have a dedicated service tech, Kevin Griffis, who is amazing. I also have a service contractor I deal with, Logan, who is equally...
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- June 11, 2022
Left by cherylbrowne1
Ms. Bowman was very professional, friendly and provided helpful details of the functions and equipment available on the auto. It was great that she picked me up to finalize the purchase process. Thanks again!
Review on Google
Review on DealerRater
DealerRater Review
- June 08, 2022
Left by Pamhutchinson1021
Mercedes-Benz of Richmond made purchasing my new car a great experience. The entire process could not have gone any smoother than it did.
Review on Google
Google Review
- June 08, 2022
Left by Christy Lantz
Everyone is friendly, helpful, and professional.
Review on Google
Review on Google
Google Review
- June 07, 2022
Left by Ken Swan
Rory was great! Best car buying experience I can remember. Thanks.
Review on Google
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- June 05, 2022
Left by YolandaPorterfield
Professional high quality service was my experience from giving my keys up until I received them back
Review on Google
Review on DealerRater
DealerRater Review
- June 04, 2022
Left by Efg
Brought my car in for it’s annual inspection. Steven got me in and out within 30 minutes or so. As always super service experience. Thanks.
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- June 02, 2022
Left by Debbie3anderson
Always prompt and efficient service! The car is always clean and no sign of workers being in the car. Have confidence in this dealership.
Review on DealerRater
DealerRater Review
- June 01, 2022
Left by veraedwards
Helpful and professional and great knowledge of product. x x x x x x x x
Review on DealerRater
DealerRater Review
- June 01, 2022
Left by Mercedesbenzc450
Always a pleasure no issues. Everyone is always nice . All the guys in n there always says hello. Always clean
Review on Google
Google Review
- May 30, 2022
Left by Harry Looney
Took care of an engine and exhaust issue that was very difficult to diagnose. Good work!
Review on Google
Google Review
- May 29, 2022
Left by Rahul Patne
Cheryl helped me with everything and she is an awesome person. Greta experience. Thanks Richmond Mercedes !!
Review on Google
Google Review
- May 28, 2022
Left by M K
" The customer service is okay I came in to drop a car off and a service help stopped me at the door like security to ask if I needed something it was very uncomfortable and expensive "
Review on DealerRater
DealerRater Review
- May 28, 2022
Left by AngelU
Rory was awesome from start to finish! I called and spoke with him over the phone and told him everything I wanted and needed, he immediately began to work on getting me situated. Everything he said over the phone was exactly what it was, no lies or selling tactics just to get me in the door. I will...
Review on DealerRater
DealerRater Review
- May 28, 2022
Left by anahita.johnson
Great service, a little bit of wait but the waiting area is very comfortable with coffee and snacks.
anahita.johnson Replied: Thank you
Review on DealerRater
DealerRater Review
- May 28, 2022
Left by JohnRedpath
My engine light had a gone on during a trip south from NYC. I called at 7:30 AM and despite being booked all day, you were able to squeeze me in and out of your dealership by 11AM. Everyone could not have been nicer. I could not have had better service.
Review on Google
Review on Google
Review on Google
Google Review
- May 26, 2022
Left by MH Bartzen
Patrick was as usual thoughtful and conscientious in evaluating the brakes!! Nothing was required and you all did a great job!!!
Review on Google
Google Review
- May 25, 2022
Left by Kermit Gresham
I received excellent service today!!
Review on Google
Review on Google
Review on Google
Google Review
- May 25, 2022
Left by Lisa Knight
Our experience working with Michael Stotler was fantastic. He was attentive, professional and super focused on getting us the perfect vehicle. This was truly the best car buying of my life. So appreciate Michael and look forward to our continued relationship.
Review on Google
Review on Cars.com
Cars.com Review
- May 19, 2022
Left by DrThin
Check engine light came on day before a
big business trip.
They took me a drive up and solved in less than two hours. They even washed my car.
Review on Google
Google Review
- May 19, 2022
Left by Syeda Hajira Kawsar
It has been a great experience at Mercedes Benz Westbroad.The team had been extremely supportive and helpful.I would like to thank Irvin at MB West broad street as he has been of great help, and considering all our needs and made sure we got the car on time...
Review on DealerRater
DealerRater Review
- May 18, 2022
Left by Shelia
Patrick Thompson, my service rep was friendly and very attentive to ensure my vehicle was serviced to my satisfaction. Everyone that I interacted with was very professional and showed excellent customer service.
I was also very impressed with the follow-up from Patrick to see if I had any further...
Review on Google
Google Review
- May 16, 2022
Left by Pamela Doser
Had great service and sales person 2yrs ago went in to buy vehicle and it sucked,never buy from this dealer again awful buying experience..
Response from the owner Replied: Hi Pamela, sorry to hear you were not satisfied with your interaction with us. We aim to create an excellent experience for all of our customers. Please feel free to give us a call to speak with one of our managers about any specific areas in which we fell short of your expectations.
Review on Google
Review on DealerRater
DealerRater Review
- May 15, 2022
Left by rrandallanders1
the service team went out of their wat to help me with my emergency. waited for me till the last minute before closing of the day
Review on Google
Review on DealerRater
DealerRater Review
- May 14, 2022
Left by Smie2479
Mr. Logan my service rep takes care of me like family and always fixes all problems.
Review on Cars.com
Cars.com Review
- May 14, 2022
Left by Theresa Sullivan
Very satisfied and pleased with the service provided. Friendly, competent and courteous service team. Kudos to my service advisor, Steven Hunnewell! He provides excepectional service.👍🏽
Review on Google
Google Review
- May 13, 2022
Left by Roger Cole
A quick, efficient and pleasurable experience.
Review on Google
Review on DealerRater
DealerRater Review
- May 12, 2022
Left by pdh4peace
Consistent great customer service at this dealership. Staff are friendly and professional. Prefer having my car serviced here.
Review on Google
Google Review
- May 12, 2022
Left by Venita Perry
Best experience. Matt kept me up to date on the car going threw production to arriving at Dealership.
Review on Google
Google Review
- May 11, 2022
Left by Chantel Thomas
I'm from New York and I needed to get back home that day and they helped me do that with the greatest service ever. Everyone was so nice.
Review on Google
Google Review
- May 11, 2022
Left by Chris and Guadalupe Alexander
We went into the dealership, just to "browse", we were greeted at the front door immediately and were assigned to Mr. Rory Samson. Let me tell you about Mr. Samson! We have bought a few vehicles in our time, and we have never felt as welcomed as we did with Mr. Samson. At not one point during our...
Review on Google
Google Review
- May 10, 2022
Left by Mimi
Bought my very first Mercedes-Benz from here. Found the car off the internet and the salesman was very Responsive and helpful
Review on Google
Review on DealerRater
DealerRater Review
- May 07, 2022
Left by smclary
We love our 2022 GL C and Cheryl Bowman did an excellent job making sure we found the right car. It was also easy for us to trade our other Mercedes. I highly recommend Cheryl Bowman and Mercedes Benz of Richmond.
Review on Google
Review on DealerRater
DealerRater Review
- May 06, 2022
Left by Cornelius T
I recently purchased 2018 S450 from your dealership in March. The service was needed to replace the chrome fitting on the left front spoiler. Everything went well, the part was replaced, and vehicle exterior washed. I was satisfied with my experience. Patrick took good care of me.
Review on Google
Review on DealerRater
DealerRater Review
- May 04, 2022
Left by christopher.melton@capitalone.com
Best service anywhere so far this year. Summer was amazing in every way possible. I will be back as needed and hope that I end up working with Summer again. TOP NOTCH!!
Review on DealerRater
DealerRater Review
- May 04, 2022
Left by Leigh Ann
I have been working with Mercedes-Benz of Richmond since the late 1990s. I have always felt that the service was second to none. This is my first experience with Patrick in service. He was very thoughtful in identifying the work that needed to be done for the service. He was quick to process my...
Review on Edmunds.com - Service
Edmunds.com - Service Review
- May 04, 2022
Left by Leigh Ann
Patrick managed my service yesterday and did a great job. He was super friendly, engaging, quick with the paperwork and understood that customer service is the number one job. Everyone at the dealership was great and they are top notch.
Review on Google
Google Review
- May 03, 2022
Left by Mason Dirickson
After calling the dealership, I met with Rory Samson to review and drive a car that had interested me. Rory as extremely knowledgeable and thorough in his review of the car. He wanted to be sure I asked all of the questions necessary for me to decide what direction I wanted to take. There was...
Review on Google
Google Review
- May 03, 2022
Left by Terri Tuck
Everyone is always so pleasant from the check-in to check-out and they completed the service on my vehicle in a timely manner.
Review on Google
Google Review
- May 03, 2022
Left by Chandra Lopez
What a wonderful experience. Michael is the best Ever. I love my SUV.
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- April 26, 2022
Left by kaylachanel78
Great Service & my new purchase was done quickly and in a very timely manner. Kyle took great care of me and Christine made everything quick and simple with my car purchase.
Review on Google
Review on Google
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- April 22, 2022
Left by gerleneglover
This dealership is excellent, everyone is so friendly, kind and courteous. I enjoy my visit!
Review on DealerRater
DealerRater Review
- April 22, 2022
Left by jfwinter2
Completely satisfied/very pleased with my overall experience purchasing my first Mercedes-Benz vehicle. Looking forward to an ongoing relationship and would definitely recommend M-B of Richmond.
Review on DealerRater
DealerRater Review
- April 21, 2022
Left by mranthony731
The customer service was excellent and everyone were friendly and the service was done in a timely manner.
Review on Google
Review on Google
Google Review
- April 21, 2022
Left by Katharine Garner
Staff was curteous and got my car diagnosed quickly an accurately. Highly recomment this dealership!
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- April 20, 2022
Left by davidl
We had a great experience with Rory and the rest of the folks at McGeorge on the purchase of our vehicle. We were in and out of the dealership in less than an hour.
Review on Google
Review on Google
Review on Cars.com
Cars.com Review
- April 19, 2022
Left by Ahmad Nessar
Brought my car in for recall and oil change.
Summer Price is wonderful. Great demeanor.
Great service and experience, as always.
Service was done well and expeditiously.
Review on Google
Google Review
- April 19, 2022
Left by Slade Trabucco
Super great staff and experience. All of their staff is great but Matt was exceptional and made the process painless and easy. Highly recommend.
Review on DealerRater
DealerRater Review
- April 16, 2022
Left by sabinecyrus
I had a great experience. My service representative was exceptional and very helpful.
Everyone was very professional.
Review on DealerRater
DealerRater Review
- April 13, 2022
Left by bleastep
Had a bad experience initially. Logan the Asst Service mgr, corrected my concerns in a very professional manner.
Review on Google
Review on Google
Google Review
- April 10, 2022
Left by Ronnie Bryant
Alan was the most professional person to work with with my car, he kept up with all the work that was going on with my care as well keeping me informed at all times. I wish there were more people out there like him, thanks Alan and I will keep coming back and will recommend you to others, Ronnie...
Review on DealerRater
DealerRater Review
- April 08, 2022
Left by Frank
Very satisfied with the service and the integrity of the dealership. Wife's GLE 350 was purchased here three months ago. Observed noise in right rear brake and outboard brake pad was metal to metal contact while other three pads were 80%+. Took it in and was pleasantly surprised when got the...
Review on DealerRater
DealerRater Review
- April 08, 2022
Left by dcmartinez45
Service was good they did not clean the inside of my suv outside of that everything was great
Review on Cars.com
Cars.com Review
- April 07, 2022
Left by Craig
Very friendly service greeting from Peter. Wait time was very acceptable. Service waiting area was very clean. Coffee was good and quick. Check out was easy and efficient.
Review on DealerRater
DealerRater Review
- April 06, 2022
Left by EJSPANIER
Efficient, quality work, a comfortable waiting room, and clarity in communication. Javier been using their service department for over 10 years
Review on Google
Google Review
- April 05, 2022
Left by JobsRVA Inc
Patrick is a great knowledgeable service rep that assures me my vehicle is being taken care of. The shuttle driver was pleasant and personable as well as the cashiers.
Review on Google
Review on Google
Google Review
- April 05, 2022
Left by Mary Jo Santoro
I got stuck in Va while traveling across the country. I had to trust the dealership to fix my car as it simply stopped running. The problem was not easy to determine. I was there over a week, waiting for diagnosis, parts etc.. The job cost me $4,000. My certified mercedes mechanic informed me when I...
Review on DealerRater
DealerRater Review
- April 04, 2022
Left by 10305warren
Easy scheduling, ride to and from work, pleasant, friendly staff make it an effortless process!
Review on Google
Review on Cars.com
Cars.com Review
- April 02, 2022
Left by AnneB
Alan was amazing. Super friendly, helpful and great with communication. I highly recommend Richmond Mercedes for any service needs.
I do not recommend Mercedes Roadside Assistance. They are horrible!
Review on Google
Google Review
- April 02, 2022
Left by Rickie Chavis
Very professional and impressive, I was in and out im minutes. I'm looking forward to buying my next Mercedes here. The entire team set the bar so hight starting with my salesman Shawn Snider and the Finance Manager Mike Rosen.
Review on Google
Google Review
- April 01, 2022
Left by Pam Castelle
From the first day that I purchased my GLA 250, I have always been given great customer service whenever I had to bring my car in for service. Logan, Patrick, Shawn and now Summer gives A-1 service. Thank you!
Review on DealerRater
DealerRater Review
- April 01, 2022
Left by Weiping
I’m very satisfied with his service . and thanks for the shuttle service at tall.
Review on DealerRater
DealerRater Review
- March 31, 2022
Left by Misty
Awesome experience from beginning to end! Seamless process and everyone was great to work with!!
Review on Google
Review on Google
Google Review
- March 29, 2022
Left by Utkir Bek
I liked Mercedes Bens of Richmond dealer.Especially I want to thank for Matt Ward.He is very helpful and polite with customers.He was meeting customers with smile.Everybody who’s working in this dealership are very nice, helpful and polite. Even the lady in front desk, she was meeting customers...
Review on Google
Review on Edmunds.com - Sales
Edmunds.com - Sales Review
- March 25, 2022
Left by RodneyLesineSr
Salesman was very helpful, not pushy and understood that I was not a novice at Mercedes Benz.
Review on Google
Google Review
- March 25, 2022
Left by Juanita Metzger
My experience at the service department was pleasant, accomplished what I needed to accomplish, and the staff there is extremely kind and accommodating. A special shout-out to Patrick for the kindness, patience, and care that he displayed. I wouldve given 5 stars but there was a woman in the waiting...
Review on Google
Google Review
- March 25, 2022
Left by John Nelms
Recall repair. Patrick was great. Done quickly as promised
Review on Google
Review on Google
Google Review
- March 25, 2022
Left by Pastor Gary
Its always a pleasure coming into the service area. The team are very efficient in how they receive me. They explain everything before any work is done and let me know all the charges up front. I need to know bottom lines before I make decisions. Thank you all so much. Steven and Allen.
Review on Google
Google Review
- March 24, 2022
Left by Bikram Bal
Kyle Guzman was fantastic! Went above and beyond to make it a fantastic experience. Mike Rudin setup the purchase and was incredible. One of the best car buying experiences.
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- March 24, 2022
Left by Mike Moles
Rory Samson was excellent to work with and kept me up to date every step of the way. Highly suggest working with him and Mercedes of Richmond!
Review on Google
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- March 23, 2022
Left by boonelakisha
Professional and excellent customer service from the beginning to the end! Patrick was awesome!!!!🙂
Thank you very much!
Review on DealerRater
DealerRater Review
- March 23, 2022
Left by kathy.mullsteff
Best service department and sales department. This is why I continue to buy Mercedes from McGeorge Mercedes on West Broad Street.
Review on Google
Review on Google
Review on Google
Google Review
- March 16, 2022
Left by B N
Rude and irresponsible bunch. Never will I recommend anyone to these guys. My experience from day one of purchasing my car was bad. They have no clue on what services needs to be done. My current car was due for its 30K service by the previous owner back in 2019 and they never did a Trans service....
Review on DealerRater
DealerRater Review
- March 16, 2022
Left by rodgerrod2
friendly and fast,the work was done in a timely manner, clean facility and very respectfuly
Review on Google
Google Review
- March 15, 2022
Left by Driz Drae87
Easy in and out no hassle. Thanks so much. Go see Cheryl and Christine. They were awesome!
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- March 15, 2022
Left by cskroll
we are extremely pleased of the service and attention we received from MB of Richmond. Summer Price our service representative took great care of our needs. We would recommend any to use them for service.
Review on DealerRater
DealerRater Review
- March 15, 2022
Left by ms_sarandle
Excellent Customer Service! The handling of my vehicle for state inspection was GREAT> Thanks much for the courtesy car wash!
Review on Google
Review on Google
Review on Edmunds.com - Service
Review on DealerRater
DealerRater Review
- March 11, 2022
Left by fattboyz4810
The only problem was the long wait at the dealership. But my issues were addressed and am completely satisfied.
Review on DealerRater
DealerRater Review
- March 07, 2022
Left by Patricia Coward
Excellent service! Very professional and knowledgeable about taking the time to answer all my questions . Thanks to my service advisor Mr. Patrick Thompson.
Review on Google
Google Review
- March 06, 2022
Left by Delorse Brown
Absolutely the Best Team Ever (Chris A & Brenda) Always Excellent Service, In & Out!!!
Review on Google
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- March 04, 2022
Left by William
Very good customers service we appreciate your help with your service continue with this service
Review on DealerRater
DealerRater Review
- March 04, 2022
Left by vlp.11@hotmail.com.
I was please w/ the Professionalism and how they always provide financial support to get the service your vehicle may need
Review on Google
Google Review
- March 04, 2022
Left by Armin Hartmann
Great service! And since it was a manufacturing defect, they fixed it for free.
Review on Cars.com
Cars.com Review
- March 03, 2022
Left by Rick
Logan provided superior customer service, kept me well informed and guided me through the process in bite-size and digestible requirements. Very timely and quite personable.
Review on Google
Google Review
- March 03, 2022
Left by Devin Jaiswal
I wish they cared for customers. I am never going to buy another MB vehicle ever. All they try to do is to find a way to blame the customer, and get out of any responsibility towards customer.
Response from the owner Replied: Devin, I'm sorry you are not satisfied with your experience. I understand that the issues with your vehicle were not covered because of the vehicle's age. Unfortunately, there are limits to the solutions we can reasonably offer as vehicles age, and we cannot protect vehicles that are not brought to us for regular maintenance.
Review on CarGurus
CarGurus Review
- March 02, 2022
Left by John
I was told the car was available by on-line sales but received a call it was sold 20 minutes later. I not sure if it was sold prior to hitting the web...
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- February 22, 2022
Left by bcorby
Excellent service and communication. Will recommend to my mother in law when she is back for 6 months a GLK
Review on Edmunds.com - Sales
Edmunds.com - Sales Review
- February 22, 2022
Left by Jackie
Great experience purchasing our new S580. Our sales person was great as were looking others in the dealership.
Review on Cars.com
Cars.com Review
- February 12, 2022
Left by Mike
Patrick Thompson was excellent in meeting all of my needs and his recommendation for further service was very much appreciated. Timely and courteous are the first words that come to mind.
Review on Google
Review on Edmunds.com - Service
Edmunds.com - Service Review
- February 10, 2022
Left by Satisfied Customer
I dropped off the car the day before its scheduled service. They got it in early and had the battery replaced the same day. I have always had positive service experiences at Mercedes-Benz of Richmond.
Review on Cars.com
Cars.com Review
- February 09, 2022
Left by Pete Chavis
Great service from the technician, service writer and the people to whom I submitted payment. Logan, as always, was on top of his job giving helpful tips on keeping my car serviced.
Review on Cars.com
Cars.com Review
- February 09, 2022
Left by Pete Chavis
Great service from the technician, service writer and the people to whom I submitted payment. Logan, as always, was on top of his job giving helpful tips on keeping my car serviced.
Review on Cars.com
Cars.com Review
- February 09, 2022
Left by Pete Chavis
Great service from the technician, service writer and the people to whom I submitted payment. Logan, as always, was on top of his job giving helpful tips on keeping my car serviced.
Review on Google
Review on DealerRater
DealerRater Review
- February 08, 2022
Left by Akslabs1
Recommended Highly! Great customer service!
Everyone was extremely nice and had every ready for us!
Review on DealerRater
DealerRater Review
- February 08, 2022
Left by chicks1202
Professional and courteous service from all, especially my sales rep Matt. I would recommend to everyone I know
Review on DealerRater
DealerRater Review
- February 08, 2022
Left by Tranp5
Loved my experience here at the dealership! Everyone, especially Matt, was very nice and professional, and he was always available to answer my questions!
Review on DealerRater
DealerRater Review
- February 08, 2022
Left by R9347j
They completely corrected the problem and kept me informed throughout the entire process. Thank you
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on Edmunds.com - Service
Edmunds.com - Service Review
- February 04, 2022
Left by DGP
I have been dealing with this Company for many years. My Service Tech, Steven Hunnewell, was very informative and understood all of my concerns.
Review on Google
Review on DealerRater
DealerRater Review
- February 03, 2022
Left by Patricia Coward
Excellent service! Service advisor Patrick Thompson always kind, caring , and knowledgeable in his explanation of why and wanting to make certain of my understanding of work that is needed and given . Thank you, with appreciation of your service. Ms. Patricia Coward
Review on DealerRater
DealerRater Review
- February 03, 2022
Left by John Becker
Patrick is the best. He makes sure that all three of our Mercedes are in tip top shape.
Review on Google
Review on Google
Review on Cars.com
Cars.com Review
- February 03, 2022
Left by Belinda
My check in person, Steve, was polite, courteous and friendly as always. He made sure everything was in order before delivering my car back to me.
Review on Edmunds.com - Service
Edmunds.com - Service Review
- February 03, 2022
Left by John Click
Prompt service and fixed the problem.
Review on DealerRater
DealerRater Review
- February 02, 2022
Left by sherryallmond
The service department allowed me to leave my Mercedes there overnight even though I didnt have an appointment. The next morning a new battery was installed and spark plugs were replaced.
Review on Google
Review on Google
Review on Google
Review on Cars.com
Cars.com Review
- January 31, 2022
Left by JK S
Wonderful service. Completed earlier than agreed. And at the quoted price. I was updated through out the process. And I was dropped off at home while the service took place.
Review on Google
Review on Google
Review on Google
Review on Cars.com
Cars.com Review
- January 25, 2022
Left by jm
the salesperson, rs, provided outstanding followup to all my queries which led me to buy a 2022 mb. he also delivered the car to us ,]. in addition he followed up several times to ensure we were comfortable with the car.
Review on Google
Google Review
- January 25, 2022
Left by Gerard Thompson
Made my appointment online which was easy. They asked if I wanted to wait which I decided to and they gave me an estimated time for the work.They completed the work in the time frame they estimated and I was out on time. Happy with the work.
Review on Google
Review on Edmunds.com - Service
Edmunds.com - Service Review
- January 22, 2022
Left by phillip brashear
great service
Review on Google
Review on Google
Google Review
- January 21, 2022
Left by Ann Cooper
Always excellent, friendly, courteous service at Richmond Mercedes-Benz! Thank you!
Review on DealerRater
DealerRater Review
- January 21, 2022
Left by crbrand
I received excellent service, information given by Steven was reliable and factual, he also provided good communication as the service progressed.
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- January 17, 2022
Left by Beverly
Steven was professional and courteous, willing to go over and beyond to ensure we were satisfied with your service. Highly recommend MB of Richmond.
Review on Google
Review on Google
Google Review
- January 15, 2022
Left by Don Darr
Our service advisor is excellent - personable, knowledgeable, and helpful. This is a contrast to other dealership.
Review on DealerRater
DealerRater Review
- January 14, 2022
Left by msmecole1
Making the appointment was easy. They promptly got me in for my service and it was completed in a timely manner. Alan did a great job, even helped me with getting my Android service coonected which was beyond his responsibility.
Review on Google
Google Review
- January 13, 2022
Left by Sylvia Mason
I had the BEST experience ever while purchasing a vehicle... I will never set foot in another dealership!! The entire staff was magnificent. Id give them 10 stars if I could.
Review on Google
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- January 12, 2022
Left by anncwitt
Quick, polite, knowledgeable nice young man had my records out communicated well knew what he was doing!
Review on Google
Google Review
- January 10, 2022
Left by Frendom
I took my car here two times for the same reasons. First my breaks squeak when I stop. I was told by one of the service guys I mash on the breaks too SOFT. My car jumps while driving. I was told it didnt jump with them. I now have the same issue plus scheduled a service B and was told I had to drop...
Review on Google
Review on DealerRater
DealerRater Review
- January 06, 2022
Left by iriskyle
I took my car in for an oill change and inspection. It took about an hour and they were done. No issues at all. I am happy with the service at this Dealership.
Review on DealerRater
DealerRater Review
- January 05, 2022
Left by Anonymous
I left my car before the holidays. They changed the battery and my car rides well.
Review on Google
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- December 31, 2021
Left by Cream
Steven was very good in explaining the process of the schedule maintenance and the expected wait time.
Review on Google
Review on Google
Review on Google
Review on Cars.com
Cars.com Review
- December 22, 2021
Left by JulesB
Easy to drop off car, greeted by attendant that was expecting my car, quick check-in and out the door! Follow-up on car repairs and costs, so no surprises. Expensive but car runs great.
Review on Google
Google Review
- December 21, 2021
Left by Chris J
Quick service today. In/out within an hour! Reasonable prices, too.
Review on Cars.com
Cars.com Review
- December 18, 2021
Left by Edward
Great service. Had A service for my E350 Mercedes. The time and cost of service was great. I drove over 70 miles to have the dealership in Richmond VA do my service. I have a Mercedes dealership about 20 miles from where I live but I prefer to drive to the dealership in Richmond
Review on Google
Google Review
- December 18, 2021
Left by Doris Bey
The best vehicle with the best staff in the city. They were professional, and attentive to our needs.Kudos
Review on DealerRater
DealerRater Review
- December 18, 2021
Left by Katie
such a great experience! thanks so much for making car service appointments so easy! so great to be able to text updates.
Review on DealerRater
DealerRater Review
- December 17, 2021
Left by dick.gibson
excellent service and very friendly people. I was very pleased with the entire process from scheduling to pick up.
Review on Google
Review on Google
Review on Google
Google Review
- December 11, 2021
Left by Thomas Detmer
Friendly prompt service for my first visit.
Review on Google
Review on Cars.com
Cars.com Review
- December 10, 2021
Left by Edward Jennings
Through this process, Summer Price, my advisor, was very helpful, responsive, and clear in her communications with me! When I had two items for an estimate, she was quick to respond to not include them in the order. In that conversation, I noted my McGeorge medallion, which I had liked displaying,...
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Review on Google
Google Review
- December 03, 2021
Left by Carol Jones
I am still sitting here at 3:25 pm. I had an appointment at 2:00 for a state inspection, oil change and tire rotation. No one came to give me any updates. I had to go inquire about what was taking so long only to be told my paperwork got messed up and they were just now starting work on my vehicle....
Review on Google
Review on Google
Review on Google
Review on Google