Google Review
- January 17, 2020
Left by Jessamy Austin
I have thoroughly enjoyed this place. I feel they take good care of my car. I called in an emergency the other day and they were able to squeeze me in no problem!
DealerRater Review
- January 17, 2020
Left by HarleyDavidsonQue
Richmond Mercedes-Benz dealership provides great service along with customer follow to ensure that the customer satisfied with the work performed. I feel valued as a customer and will continue to patronize their establishment.
Google Review
- January 15, 2020
Left by Troy Lattimer
Just moved to Richmond from Denver, CO. I tried to schedule service for my vehicle and needed a loaner to get to work. I was told "new customers aren't allowed a loaner until they're established". What? What kind of customer service is that? I'm driving a $50,000 car with your badge on it -- what...
Google Review
- January 14, 2020
Left by Troy Lattimer
Just moved to Richmond from Denver, CO. I tried to schedule service for my vehicle and needed a loaner to get to work. I was told "new customers aren't allowed a loaner until they're established". What? What kind of customer service is that? I'm driving a $50,000 car with your badge on it -- what...
DealerRater Review
- January 14, 2020
Left by RVA6311
Chris is the best - and the entire service team is pleasant to deal with, they do their job as promised. Right on time, even on a busy Monday morning. Well done team!
Google Review
- January 13, 2020
Left by Venchella Jones
Awesome Service!
Google Review
- January 12, 2020
Left by Nikayla Music
Google Review
- January 11, 2020
Left by Roger St. John
The service could not have been better. I had received a recall notice advising me that my 2013 E550 needed to have steering system bolts replaced. I called Steven Hunnewell to make arrangements, and as always he went above and beyond to accommodate. I told Steven I was unable to drive because of...
Google Review
- January 10, 2020
Left by James Robertson
Cars.com Review
- January 09, 2020
Left by Mario
Car wash not good. Car not wipe dry, water spots!
DealerRater Review
- January 09, 2020
Left by Ccridlin
I Purchased this car as a certified pre-owned vehicle in 2007. They treat me like I just bought a brand new car and brought it in for warranty work. The repair prices are reasonable and the customer service is beyond expectation
DealerRater Review
- January 09, 2020
Left by JJones
Mercedes Benz of Richmond service department is always accommodating to my needs. McGeorge does a great job training their associates. Ive also had the pleasure of working with the Toyota dealership as well.
Google Review
- January 09, 2020
Left by Cherron Johnson
Google Review
- January 08, 2020
Left by David Wohlert
Google Review
- January 08, 2020
Left by Rose Lockhart
Excellent and efficient!
DealerRater Review
- January 08, 2020
Left by BlueWagon
I stopped in with my used car purchased a couple of month ago because the dash light warning me of low tire pressure. I had filled it the day before so obviously a problem when it triggered the warning light less than 12 hrs, later. The service area was very busy and no appointments or loaners were...
DealerRater Review
- January 08, 2020
Left by LeggetteM
I drive in from Penna to get my car serviced which I have purchased from there.......Chris Garland is my service rep and I never worry when I take my car in there about anything to tell you the truth. My loaner is always ready and I am in and out of there in less than 30 mins....Service is the best...
Google Review
- January 08, 2020
Left by Mary Eggleston
Google Review
- January 07, 2020
Left by CHRIS TORRE
Excellent service! Rory is a great salesman!
Google Review
- January 05, 2020
Left by Jaraun Ransome
Google Review
- January 05, 2020
Left by Eric Denmon
Edmunds.com - Service Review
- January 05, 2020
Left by 01-03-2020
As usual, Mercedes Benz Service Department have once again proven themselves as the best service providers. The work didn't take long and it was professionally performed. In addition, everyone is so nice and knowledgeable.
Google Review
- January 03, 2020
Left by Sylvia Barnhill
Google Review
- January 03, 2020
Left by Leda Guevara
Google Review
- January 03, 2020
Left by Nancy Edmunds
DealerRater Review
- January 03, 2020
Left by JAY
Buying at Mercedes-Benz of Richmond was BY FAR the best car buying experience that I have ever had. Rory, my sale consultant went above and beyond making sure everything was done with excellence. Very professional and trustworthy. The financing process was excellent and very transparent which made...
Cars.com Review
- January 02, 2020
Left by Robert Bauer
Great dealership to work with we tried working with our local Mercedes dealer in Roanoke Va with out any success Richmond Mercedes was a 2 1/2 hour drive and well worth it Shawn was great to work with and the dealership was aggressive to sell vehicles i watched there sales man sell 2 other new...
DealerRater Review
- January 02, 2020
Left by Mike Pishner
The Best Or Nothing! MB Of Richmond sets the standard for top notch service. Thank you for all of your help Patrick. Mike Pishner Richmond Va
Google Review
- January 01, 2020
Left by Terry Johnson
Mr. Mike Rosen was very friendly and courteous. I thank him for forbearing a novice car buyer like me. I would certainly call on him again if the opportunity presents itself.
Google Review
- January 01, 2020
Left by Maxine Thornton
Cheryl Bowman is truly wonderful to work with at Mercedes Benz of Richmond. She makes sure that her customers are satisfied.
Google Review
- January 01, 2020
Left by Jevon Moore
Cars.com Review
- January 01, 2020
Left by Ben Humphreys
Mike Rosen did a Outstanding Job helping us with the new vehicle!
Google Review
- December 31, 2019
Left by CHRIS TORRE
Excellent service! Can't wait to purchase another vehicle!
DealerRater Review
- December 27, 2019
Left by dccruiser
Charles Carr rearranged his schedule to assist me. He made himself available to answer my questions, provide info to assist me in my decision. I especially appreciate him generally providing info and making himself available, not attempting a pressure sale.
Google Review
- December 25, 2019
Left by Travis Everette
DealerRater Review
- December 23, 2019
Left by MAWM
Always a pleasure to work with the service department. Everything was completed and done on time. The service staff is courteous and keeps in touch with you throughout the process.
Google Review
- December 21, 2019
Left by Heather Rosenberg
DealerRater Review
- December 20, 2019
Left by Baer
It was a pleasure to meet a salesman (Mr. Pehli) who knows (his) cars. This was true of the sale as well as of the after-sale service: set-up of new car, explanation of features. All in all a pleasurable experience.
Google Review
- December 19, 2019
Left by Sherese Evans
Very professional and courteous.
Cars.com Review
- December 19, 2019
Left by Jen Medei
Chris was SUPER friendly and professional. He made the experience a pleasant one especially during the business of the holiday season. They even had my service completed in less time than expected. Highly recommend and very pleased. Thank you!
Google Review
- December 18, 2019
Left by Mahmoud Amine
Google Review
- December 18, 2019
Left by Michael Mitchum
Cars.com Review
- December 18, 2019
Left by Mark j Gediman
I would have liked the dealership to have negotiated a better price to replace the tires.
Cars.com Review
- December 17, 2019
Left by JGB
So glad to get to work with Chris Garland over the years. He has always provided a great service experience.
Google Review
- December 17, 2019
Left by Randy Adams
DealerRater Review
- December 17, 2019
Left by paladyn
I am impressed by their professionalism, and, I trust them to handle my car with utmost care. Prior to the start of service, we discussed the car's needs and the approximate cost of those needs. They kept me informed as to the progress of my service. I am very pleased with the results.
Google Review
- December 16, 2019
Left by Kim Hardesty
DealerRater Review
- December 15, 2019
Left by 5farms
From start to finish, the service I received exceeded expectations. We discussed the service beforehand, and we went over all my service option available. There was no attempt to push added work, yet I was fully informed of the benefits for each service item. I drove out of my way to get to this...
Google Review
- December 14, 2019
Left by Nate Williams
Google Review
- December 14, 2019
Left by Marcus Allen
Reasonably fast service, always with a smile. My car feels like its running better already!
Cars.com Review
- December 14, 2019
Left by Tony S
This facility continues to outshine itself. The managers are courteous and prompt and the technicians are world-class. I have to give a shout out to Derrick-- you're the best. Thank you for all you do!! Happy Holidays
DealerRater Review
- December 11, 2019
Left by Juanita
I will recommend McGeorge Mercedes Benz of Richmond to other customers. The Technicians got my car up and running. They were very polite, friendly and concerned about your car.
Google Review
- December 10, 2019
Left by Philip Day
Google Review
- December 10, 2019
Left by Krystal Atkinson
Cars.com Review
- December 10, 2019
Left by Crystal
I had a fantastic experience purchasing my car. After looking at several other dealers and at several different types of cars, my salesman Irvin Rich made the process perfect and easy. I would highly recommend him to anyone looking to purchase a new or used car.
Google Review
- December 10, 2019
Left by Ted Shuey
Excellent experience from scheduling to pick up!
DealerRater Review
- December 07, 2019
Left by kylabowron
Great service. Everyone was very friendly. Service was done in a timely manner. I was extended a courtesy when my life got in the way of dropping off my loaner.
Google Review
- December 06, 2019
Left by Sandy Jeakins
Something has happened over there, service is back to what I expect from Mercedes!
Google Review
- December 06, 2019
Left by Colleen Millsap
Great service folks! Lori and Patrick are wonderful. Thanks for all your help.
Google Review
- December 05, 2019
Left by Joshua Blizard
Shawn Snider is an amazing salesperson. He will go the extra mile for you!!
DealerRater Review
- December 05, 2019
Left by Pamcastelle
As always the guys in service department ( Logan, Patrick and Shaun) always gives me excellent service. They always are attentive to my needs and answer all questions that I ask.
DealerRater Review
- December 02, 2019
Left by osully65
Last week I called to speak with a service advisor fort some information before I booked my car in for some work. I was out through to someone's voice mail. I never heard back. I called again today and was sent to another advisors voice mail as I explained that I never recurved a call back. Still no...
DealerRater Review
- December 02, 2019
Left by etaylorsr
Chris Garland always give exceptional customer service, its a pleasure working with him. The service waiting area was clean and comfortable. The only down side is that no juice is provide I dont drink hot beverages and I try to stay away from caffeine.
Google Review
- December 02, 2019
Left by Ed Parsons
Cars.com Review
- November 30, 2019
Left by Poggi
Shaun was excellent in the installation of our spare tire due to a flat tire. He arrived on time and was great to work with.
Cars.com Review
- November 30, 2019
Left by Andre Gemelli
Great service, fast, efficient, convenient, had a loaner car, got vehicle back ahead of schedule and all cleaned up. Multipoint inspection and other small services at no charge.
Google Review
- November 29, 2019
Left by antoine tolliver
Google Review
- November 28, 2019
Left by Tuan Nguyen
Google Review
- November 27, 2019
Left by Beth Wood
Logan Bunger provided outstanding customer service. He went above and beyond, making me wish I had purchased my previously owned Mercedes from your dealership. If we buy a car from your dealership, it will be because of his excellent customer care and the lovely salesmen. The woman who helped me...
Google Review
- November 26, 2019
Left by Anthony Parrilla
Google Review
- November 26, 2019
Left by Tiana Poellinetz
Google Review
- November 24, 2019
Left by Cindy Devore
Mike Rosen helped me through the selection and purchase of my 2017 Mercedes Benz mint condition pre-owned 450 SL in a no-pressure but supportive fashion. He was prompt in his response to questions I posed via email, gave me plenty of time and space to think things over without pestering calls or...
Google Review
- November 23, 2019
Left by Christina L.
DealerRater Review
- November 23, 2019
Left by libricks
Steve H. was the best and is always pleasant to work with. He answers my questions promptly via text messages and keeps me in the service loop! Thanks Steve!
DealerRater Review
- November 23, 2019
Left by Ernest Koegl
It is always a pleasure to deal with the service adviser, specifically Logan Bunger (but others as well). Service required was done in a speedy and efficient manner. Service/parts recommended was/were needed although a bit expensive. I also appreciate the availability of a loaner car for service...
Google Review
- November 22, 2019
Left by Alaina Doolidge
Google Review
- November 22, 2019
Left by Elijah Roberts
Google Review
- November 20, 2019
Left by Yomadicson Lameda
Google Review
- November 20, 2019
Left by Beth Wood
Logan Bunger provided outstanding customer service. He went above and beyond, making me wish I had purchased my previously owned Mercedes from your dealership instead of CarMax. If we buy a car from your dealership, it will be because of his excellent customer care and the lovely salesmen. The...
Google Review
- November 19, 2019
Left by James Sheehy
Always pleasant, like coming home to the extended family. There are other dealers closer, but not as welcoming. Now if they'd only give me the family discount ((-:
Google Review
- November 19, 2019
Left by bun everhart
Cheryl Bowman is terrific. I live in Roanoke, VA and decided to order my vehicle from Cheryl instead. She was courteous, knowledgeable and followed through with the progress of the build. I love my new ride!!! It's fabulous and everything i wanted!
DealerRater Review
- November 19, 2019
Left by win486
I have used other Mercedes service locations but this is the very best. They are efficient, friendly and informative. They kept me informed through out the process. I will definitely recommend this dealership for service.
Cars.com Review
- November 19, 2019
Left by Matthew Powell
It was a great sale with excellent customer service!
Google Review
- November 17, 2019
Left by Julian Dickinson
I came to get a pre purchase inspection, the customer service was Great!
Google Review
- November 16, 2019
Left by Desiree Charity
Steven is the best service advisor Ive ever dealt with! Always professional, efficient and provides over the top customer service! Thanks for always making my service experiences great
Google Review
- November 16, 2019
Left by Angela Haden
Google Review
- November 15, 2019
Left by NANCY HOLCOMB
Google Review
- November 15, 2019
Left by Cinda Hickman
Google Review
- November 15, 2019
Left by Cecelia Huff
Great service all the time by the dynamic service team!
Cars.com Review
- November 14, 2019
Left by Rodney Poole
Sean came to my assistance when my S500 would not start. He was prompt, efficient friendly and most helpful. After he left, my trunk would not close. Sean happily returned promptly, fixed the problem and was on his way. Outstanding service!!!
Google Review
- November 13, 2019
Left by Tracy Fitzgerald
DealerRater Review
- November 13, 2019
Left by ismailabdin
Excellent customer support and taking care of my vehicle also extended service warranty are amazing, I was really happy with the service being provided by Mercedes service center
DealerRater Review
- November 13, 2019
Left by Psmen
Every nice experience, everyone there was professional, knowledgeable, and polite. It was everything one would expect when purchasing a Mercedes-Benz. I will highly recommend this dealership to any and all my friends.
Edmunds.com - Sales Review
- November 13, 2019
Left by psmen60
It was very nice dealing with all the people at Mercedes-Benz of Richmond. Everyone was polite, courteous, and professional. Our sale person Fadil was extremely helpful and knowledgeable.
Google Review
- November 12, 2019
Left by Paul Kidd
Google Review
- November 12, 2019
Left by R Coward
Google Review
- November 11, 2019
Left by James Johnson
GREAT!!!! Services
DealerRater Review
- November 10, 2019
Left by sa
Sales, Service and after-sales support exceeded my expectations.. I think that says it all..\ Your twenty five-word limit is annoying. Ad libum, Ad libum ad libim,
DealerRater Review
- November 10, 2019
Left by Holly
Excellent service, prompt, called to confirm service, before the service department opened. Had the car ready for pick up as promised. Professional and courteous. Would definitely recommend
Google Review
- November 09, 2019
Left by Cathy Vo
Google Review
- November 09, 2019
Left by LaQuita McMillian
Google Review
- November 05, 2019
Left by Lamonte Yates
Google Review
- November 02, 2019
Left by Rachel Piacentini
Was able to get in for service within 2 days and a loaner was provided. Service was great and I was contacted about additional items that I may consider doing at the same time to consolidate appointments. Very happy with the service!
Google Review
- November 02, 2019
Left by Jerome Clarke
Google Review
- November 02, 2019
Left by Janice Renehan
Steven was very nice and the service was completed more quickly than expected.
DealerRater Review
- November 01, 2019
Left by Psimpson
Chris Garland always looks out for me and my car service experience. He is an professional and a true positive reflection on Mercedes. He oversees the service and educates me on what to expect in future to maintain my car. My plan to to keep it in good condition for a long time. I have been working...
DealerRater Review
- November 01, 2019
Left by CAS
This is my third MB since 2003 and I have always had great service from both the service department and new car sales personal. I would certainly recommend Mercedes-Benz of Richmond. Regards, Steve Albis CAS Associates, Inc.
Google Review
- October 31, 2019
Left by Barry Boyd
Google Review
- October 30, 2019
Left by Khaled Moustafa
Google Review
- October 25, 2019
Left by Dalila Moroianu
Patrick Thomson has a one of the best, smartest and it was truly a pleasure working with him!
Cars.com Review
- October 24, 2019
Left by P. Chavis
My service advisor, Logan, was as always, extremely professional, knowledgeable and most importantly honest.
Cars.com Review
- October 24, 2019
Left by Yogi Biggs
The service was quite exemplary. The car was finished early and the loaner was ready on time.
DealerRater Review
- October 24, 2019
Left by Jerome
Sherry was on it from the first moment we dropped off our car, to my pickup. People need to know where to find amazing service and this place gets it.
Google Review
- October 22, 2019
Left by theodosia jones
Google Review
- October 20, 2019
Left by Jiang Ding
DealerRater Review
- October 18, 2019
Left by jfraysse
Mike Rosen is a Great Salesperson! He tirelessly worked with my wife as she went through so many options for her new vehicle. His knowledge of Mercedes Products is excellent and his attitude and patience are exceptional! Thank you, Mike!
Google Review
- October 18, 2019
Left by Doreen Williams
Google Review
- October 17, 2019
Left by Sean Hamilton
Fast friendly and great customer service
DealerRater Review
- October 17, 2019
Left by jstapleton
I am very happy. There were issues with buying the right vehicle however Joey, Mike and General Manager Keith corrected everything to perfection. It is not the mistakes you make. It"s how you handle your mistakes, and they did GREAT.
Google Review
- October 16, 2019
Left by Ahshah Martin
Sherry was excellent and everyone there was so nice
Cars.com Review
- October 16, 2019
Left by TC
Felt welcomed and accommodated from the moment I walked into the door. Always a pleasure to visit the West Broad location. Keep up the good work!!!!!
Google Review
- October 15, 2019
Left by Betty Oliver
I was ok
DealerRater Review
- October 15, 2019
Left by Dennis Wong
My experience was wonderful thank you to the great salesman Mike Rosen and his expertise and the wonderful financial consultant Kathie Mclain. I Highly recommend this dealership
DealerRater Review
- October 15, 2019
Left by Arlene Williams
Excellent experience and the salesman Mike Rosen is very knowledgeable and customer friendly. I also loved the waiting area with the snacks. The parts department was also great.
DealerRater Review
- October 15, 2019
Left by Eddie
As always, the dealership provided us with great service -- met our needs and wants with total professionalism. I would go back for any future vehicle needs,
DealerRater Review
- October 14, 2019
Left by Excellent Service
My experience from beginning to end is always been first class. I appreciate the attentiveness of the staff and excellent communication. Always go above and beyond.
Yelp Review
- October 14, 2019
Left by Emma J.
I have been with Mercedes for two years now and like my car but have had the absolute worst dealership experience of any car I have ever owned. The customer service is unpleasant and unhelpful to the point where I will trade in my car simply so I don't have to work with this dealership. Not at all...
Google Review
- October 14, 2019
Left by Kenneth Blaisdell
Excellent, timely service. Impressive.The B Service experience was outstanding. The team does it right. KC Blaisdell
Google Review
- October 11, 2019
Left by Will Rinehardt
Logan was exceptional! I called Mercedes and told them my fuel pump was going bad and gave them my VIN for my 2006 E 350. Mercedes said it was under warranty/recall and take it to an authorized dealer. Took it to these guys for a full replacement and it was free of charge, with zero grief! Great...
Google Review
- October 10, 2019
Left by Ernest Agyemang
DealerRater Review
- October 10, 2019
Left by Robert D
The service center is the best. Logan makes it a pleasant experience. I was very pleased with the total experience. I highly recommend Mercedes Benz of Richmond.
DealerRater Review
- October 10, 2019
Left by jckiniry
Went in for the routine maintenance. The experience from the drop off to the maintenance to the pick up was great. The loaner is a huge value.
Google Review
- October 09, 2019
Left by Christian Carter
Cars.com Review
- October 09, 2019
Left by Bryan G Fisher
Your salesman Erwin Rich is a incredible salesperson. He really knows how to convince someone to achieve a sale. Great personality.
Google Review
- October 09, 2019
Left by Necee M
Cars.com Review
- October 09, 2019
Left by Carlos Domenech
Took the car for the A Service and four wheel alignment. They had my car loaner ready, applied discount from MB and had the service completed by noon. Would go back again!
Cars.com Review
- October 09, 2019
Left by Hosna Aly
Steven an Patrick were very helpful. I dry my car to discover why the engine light came on. Steven gave a loaner car and when my car was done, they contacted me to pick it. I definitely recommend this dealer for repair.
Google Review
- October 09, 2019
Left by Richard Hubert
Google Review
- October 09, 2019
Left by Page Booth
This is my 3rd purchase with MB of Richmond and there's a reason I continue to do business with them! Their sales people, customer service reps and service writers are professional and truly understand the value of providing a quality experience to their customers!
DealerRater Review
- October 09, 2019
Left by Susan
Your customer service is the best....you all really know how to make the experience as pleasant as possible and I really appreciate it. Your professionalism is outstanding Thank You
DealerRater Review
- October 09, 2019
Left by Nomi
Easy check in and check out. Customer service rep was polite and understanding. Recommendation service for my car. Text messages to keep me up to day
DealerRater Review
- October 09, 2019
Left by Evitakelly
This dealership met all of my needs. Charles was absolutely amazing and helped expedite the car buying process and answered all of my questions. I highly recommend them.
Cars.com Review
- October 08, 2019
Left by Holley
The customer service was great and Chris took care of the car from the beginning to the end, informing me of items along the way. The loner car was a great help to me and bringing the car back with a full tank of gas was a small price to pay for the loner and I was happy to do so. The service on...
DealerRater Review
- October 08, 2019
Left by Bob Pacek
A very pleasant experience. I arrived on time and was quickly and courteously checked in. I was waiting at the dealer for the work to be completed and it was. My car was ready in less than two hours.
Cars.com Review
- October 08, 2019
Left by Anne Ring
Excellent service all around, especially from service manager Chris
Google Review
- October 05, 2019
Left by Rodney Poole
Google Review
- October 03, 2019
Left by Temple Ferrell
Google Review
- October 03, 2019
Left by Durgada Basavaraj
DealerRater Review
- October 03, 2019
Left by LUVMYBENZ
Very satisfied with service. Resolution of problem was completed in a timely manner.. Peter Bergdorf kept me apprised and explained what the problem was and how it was resolved.
DealerRater Review
- October 03, 2019
Left by OldladyinRichmond
I truly feel taken care of at this service department. Calls kept me informed of progress being made, repairs needed, and costs involved. Good job MB. Great job Steve!
Google Review
- October 01, 2019
Left by Sheila Carr
Logan was great as always. I also enjoyed visiting with Christine in Finance. Thanks for such friendly and professional service!
Google Review
- October 01, 2019
Left by Dillon Flora
Great service and great customer experience!
Google Review
- September 27, 2019
Left by Sheila Carr
Logan was great as always. I also enjoyed visiting with Christine in Finance. Thanks for such friendly and professional service!
Cars.com Review
- September 27, 2019
Left by Don
Need to improve offerings for those waiting for service on their cars. On Wednesday, all snacks had chocolate in them, Also, need more selections of drinks. How about diet Mt. Dew or some other alternative to diet pepsi
Google Review
- September 26, 2019
Left by Debra Artz
Google Review
- September 26, 2019
Left by Mr Robinson
Google Review
- September 26, 2019
Left by Jesus Lapera
Google Review
- September 25, 2019
Left by Robert Warner
DealerRater Review
- September 25, 2019
Left by Franco Laghi
I am very please with the degree of service given at Mercedes Benz dealership in Richmond. The degree of excellence of the people in the service department is very high and I strongly recommend them. Franco Laghi
Google Review
- September 23, 2019
Left by Michael Duke
Google Review
- September 22, 2019
Left by Shavone Fields
Google Review
- September 22, 2019
Left by Roger Jetton
Google Review
- September 19, 2019
Left by Sarah Starling
Google Review
- September 17, 2019
Left by John Keane
DealerRater Review
- September 17, 2019
Left by Joe
Excellence, responsive and caring. Mike is a consummate professional who knows his trade. He is engaging and exudes confidence and Is customer oriented. Absolutely superb!
DealerRater Review
- September 17, 2019
Left by McPhereson
MB of Richmond fit me on an oversubscribed day for a check engine light problem. Turned out to be a fuel pump issue which they fixed immediately. I am not from the Richmond Area but only there one week a month. I really appreciate MB of Richmond accommodating my schedule as a non-resident MB owner.
Google Review
- September 16, 2019
Left by A. Daniel
Google Review
- September 16, 2019
Left by Robert Sine
Always a great experience dealing with McGeorge Mercedes Benz. Both sales and service people are super knowledgeable and anxious to please their customer.
Cars.com Review
- September 16, 2019
Left by E. Minnicks
It is a pleasure to receive the benefits of my request concerning my car. The staff is friendly, cooperative and attuned to your concerns. Good about scheduling you and getting the work done in a reasonable time. Good about explaining what is wrong with the car and giving a cost before the work is...
Google Review
- September 13, 2019
Left by John Kiely
Google Review
- September 13, 2019
Left by P Mac
Google Review
- September 13, 2019
Left by Michael Holmes
Right part at the right price...
Google Review
- September 13, 2019
Left by Philip Twumasi-Ankrah
I have been coming to Mercedes-Benz of Richmond for some time now to get services for my cars, an R350 and GL450, and I am happy to say that I receive great services everytime. Their service managers are cordial and very much ready to help always. I will not hesitate to recommend them to others...
Google Review
- September 13, 2019
Left by Ruble Hord
McGeorge did a top notch job with routineservice that we've been getting since 2005 !
DealerRater Review
- September 10, 2019
Left by Regina
I was very pleased with my experience when I had my E 300 serviced at your dealership. Everything was handled with ease. It was a pleasant experience.
Google Review
- September 10, 2019
Left by Dan Mullally
DealerRater Review
- September 08, 2019
Left by Ysabell
Sherry has assisted me twice now and both times has been extremely helpful and easy to work with. Service is always great and I always feel welcomed and informed of every detail.
DealerRater Review
- September 06, 2019
Left by Sbarks benz
This was the first time I sat and wait for service, at Richmond West Broad st location Mr. Christopher Garland advisor was friendly, professional, efficient!!
Cars.com Review
- September 05, 2019
Left by Patpool
We were looking for a late model, low mileage E classMercedes to replace our 2011 E class. Although our 2011 only had 65,000 miles, it did not have many of the features that our other vehicles have, such as auto park, remote start, a good nav system, etc. The 2017 model we bought has everything we...
Google Review
- September 05, 2019
Left by Shirley Keeve
Google Review
- September 05, 2019
Left by Yvonne Banks
Google Review
- September 05, 2019
Left by Abdulaziz Almusallam
Google Review
- September 04, 2019
Left by Ms. JuJuBeeLovee
Sherry Moore was very sweet and professional. She made sure that everything was taken care of for me. I also love Irvin Rich, he is a great salesman. My family loves MZB of Richmond, we highly recommend them.
Google Review
- September 04, 2019
Left by Pam Doser
Took my Mercedes in for an oil change. Asked them to look at my rear brakes and rotors for which the rotors were grooved. When i brought my mercedes i was told it was covered under my warranty. Thats a lie cause they were not covered under the warranty. I was lied to and misled. Was told it would be...
DealerRater Review
- September 04, 2019
Left by Mike Pishner
MB of Richmond always takes great care of me. I wont take my Mercedes anywhere else. Thank you MB of Richmond, Im a customer for life!
Google Review
- September 04, 2019
Left by Brenner Tobe
It was an excellent buying experience. No pressure helpful and courteous staff. Thanks Mike Rosen and the others at Mercedes-Benz Richmond.
DealerRater Review
- August 30, 2019
Left by Car Guy
On time, on estimate, courteously handled. Christ Garland is a customer service ace. Opportunity to have a "loaner" is particularly attractive since we commute 100+ miles to the shop.
Google Review
- August 30, 2019
Left by Alex Trajcevski
Service department extremely poor. Inconsistent practices with respect to what is and is not under warranty. Frequent communication is ineffective and has no value if the messages are varied. Purchased pre-owned vehicle and whilst the sales process was positive the service under warranty has left a...
Google Review
- August 29, 2019
Left by Phil Redman
Google Review
- August 28, 2019
Left by Maurice Chemweno
My car had a vibration that was difficult to diagnose. Sherry kept me posted all along the diagnosis and repair process. The issue had to be escalated over several technical levels in the US & Germany before it was finally fixed. I havent had any issues with the car since I got it back
Google Review
- August 28, 2019
Left by Kuldeep Tanwar
Google Review
- August 28, 2019
Left by LiZ Draper
For many years, very helpful and trustworthy!
Google Review
- August 27, 2019
Left by Enrique Escalante
(Translated by Google) Everything was unbeatable. From the reception of the car until it was delivered to me.(Original)Todo estuvo inmejorable. Desde la recepcin del automvil hasta que me lo entregaron.
Google Review
- August 27, 2019
Left by Clarence MIlls
Everyone is very helpful, responsive and knowledgeable.
Google Review
- August 27, 2019
Left by Julia Blackwell
Sherry Moore was very sweet and professional. She made sure that everything was taken care of for me. I also love Irvin Rich, he is a great salesman. My family loves MZB of Richmond, we highly recommend them.
Google Review
- August 27, 2019
Left by anthony Stith
DealerRater Review
- August 27, 2019
Left by Rujack51
My service experience was excellent as always. Working with Chris Garland was excellent and extremely helpful. Irvin Rich also assisted in resolving one small issue I had and now Im completely satisfied.
Google Review
- August 27, 2019
Left by Norrissa Dandridge
DealerRater Review
- August 26, 2019
Left by Nate
Charles Carr is a top notch salesman that went above and beyond with this sale. I live in Northern VA and have 5 Mercedes dealerships in my area but Charles Carr is the reason that the Richmond dealership will be the go to when it's time to buy my next Mercedes. I saw the car in person one time on...
DealerRater Review
- August 26, 2019
Left by Carol
It was a pleasure to have my car serviced at your facilityyou made it easy. Was welcomed by friendly staff through the whole process. No hassle about getting a courtesy car. I also thought the service was fairly priced. Thank you very much.
DealerRater Review
- August 24, 2019
Left by Toni P
Steven was great and the customer was excellent and the had my car services and on the go in a little over hour. Wonderful environment friendly people.
Google Review
- August 23, 2019
Left by Tina Johnson
(Translated by Google) See you(Original)A-plus
Google Review
- August 23, 2019
Left by Ken Robson
Mike did a great job hunting down the possibilities for us and keeping us informed through the process. A real professional!
Yelp Review
- August 21, 2019
Left by Lisa G.
Stopped in to test drive a vehicle, and the entire experience was professional from start to finish. Irvin was knowledgeable, he listened to what I wanted, he answered every question and best of all, it was a low-pressure sales experience. Definitely considering a purchase soon!
Google Review
- August 16, 2019
Left by Carolyn S Norman
Always courteous and efficient!
Google Review
- August 15, 2019
Left by Toya Rollins
Google Review
- August 15, 2019
Left by Vernon Spratley
First ClassSherry Moore was terrific and very informative
Google Review
- August 15, 2019
Left by Peter Saliba
Google Review
- August 14, 2019
Left by Enrique Escalante
(Translated by Google) Everything was excellent. From the reception of the car until I delivered.(Original)Todo estuvo inmejorable. Desde la recepcin del automvil hasta que me lo entregaron.
DealerRater Review
- August 13, 2019
Left by Richard E350
This was only my second time bringing in my vehicle for service, and I was not aware of the service times. I showed up (7:15) early to pick up a vehicle and leave for work, but I was told that since my appointment was 8:30 I had to wait until then to be checked in. I thought I could come in drop of...
Cars.com Review
- August 13, 2019
Left by John Hoover
As always, exceptional service and quality - this is the best team in the state!
DealerRater Review
- August 12, 2019
Left by sophiendennis89
Logan Bunger was great to work with. Hope to work with him again when my car needs servicing. My overall experience from the sale to the servicing of my vehicle were outstanding.
Google Review
- August 10, 2019
Left by Chris VonTomaszewski
Customer service 101... Did not expect several service/parts or sales people to simply walk past me without even saying "We will be with you shortly..." when I came in for an issue with my Benz on a Saturday. No one greeted us or even paid any attention. I understand I didn't have an appointment...
Google Review
- August 09, 2019
Left by Tarone Kemble Pittman
Google Review
- August 09, 2019
DealerRater Review
- August 09, 2019
Left by Sblanton123
Service manager Ron and consultant Logan were exceptionally helpful and knowledgeable. Truly appreciate all of their assistance I would recommend this dealership to anyone. Look forward to continue utilizing this facility. Thanks very much.
Google Review
- August 07, 2019
Left by Tim Juback
Logan is a great assistant service manager and was a pleasure to work with. I found my new dealership for service!
Google Review
- August 06, 2019
Left by Victoria Rutt
We had the best experience ordering a new car from Cheryl. From the very first phone call, to picking up the vehicle, she made it a very simple and enjoyable experience. We were kept up to date from when the build was started, when it was loaded onto the cargo ship, and when it reached the port here...
Google Review
- August 03, 2019
Left by Katie Keller
Google Review
- August 03, 2019
Left by Tarone Kemble Pittman
Google Review
- August 02, 2019
Left by Jane Tarsovich
Google Review
- August 02, 2019
Left by dj shaz
What you expect from a Mercedes dealer.
Cars.com Review
- August 02, 2019
Left by Scout Saylors
These repairs are expensive. Even telling you the problem is pricey but the service team member forgot to mention that the initial cost would apply towards total repair BUT YOU HAVE TO DO IT TODAY! So we hit a compromise and allowed my initial payment to count towards total repair because I stated...
Google Review
- August 02, 2019
Left by Roxanne Mercer
Excellent service visit!
Google Review
- August 02, 2019
Left by Tim Cary
Overall great service. The staff was professional and friendly. I am always impressed with the Technicians and quality of work.
Google Review
- July 30, 2019
Left by Greg Lohr
Cars.com Review
- July 30, 2019
Left by Mike
Working with Keith Reddy and Kervin Ridgley was an enjoyable buying experience. They each took the time and care to make the purchase process as smooth and painless as possible. There were a number of buying options that were made simple to consider and respond to.
Google Review
- July 26, 2019
Left by Linda Bradford
These folks understand the meaning of services and deliver it consistently!
Google Review
- July 24, 2019
Left by CROSSROADS Art Center
Great service! Loved the loaner car!! Shows me the difference in 10 years of tech!!
DealerRater Review
- July 24, 2019
Left by Mercedes 10
I always enjoy working with Patrick. He is pleasant and easy to work with. I appreciate that he has a wide range of knowledge in what he does.
Cars.com Review
- July 24, 2019
Left by Loren Glasper
The service was timely and very pleasant customer reps
DealerRater Review
- July 23, 2019
Left by KW Ed
Got my C-300 in quickly, completed an A-1 service, diagnosed and repaired a slow leak in a tire and got me on my way in a reasonable time.
Yelp Review
- July 23, 2019
Left by Audrey E.
We wound up here because our car broke down in Virginia. Perhaps I am spoiled by the outstanding Mercedes facility and service I received where I purchased the vehicle, but still, this was not good. The staff was patronizing and spoke to me like I was a silly, ignorant woman, and the toilet in the...
Google Review
- July 23, 2019
Left by Kimberly Williams
Thanks a bunch
Google Review
- July 22, 2019
Left by Zach Bogart
Great car buying experience, highly recommend Kervin R.
DealerRater Review
- July 18, 2019
Left by Scrockett
Sales and service were great. Would buy again from my sales person and dealership nothing but a great experience. Cant say enough good about my experience
Cars.com Review
- July 18, 2019
Left by Patricia Perry
I brought my car in for annual inspection. Rental car was ready and waiting - and very clean! The entire process was friendly, quick and easy. Thank you!
Google Review
- July 17, 2019
Left by Qwest Andrews
They know their brand inside and out, and we are thrilled with our purchase. Big shout out to Kervin- he was both patient and knowledgeable beyond measure! The hospitality was by far better than the former luxury brand dealer we test drove with, and we were both floored at how friendly everyone was....
Google Review
- July 17, 2019
Left by Jigar Gilani
We have worked with almost every one. I do not have any complaints for any of them. Recent couple experiences were with Steve Hunnewell absolutely decent guy and easy to talk to. Did a fantastic job.
DealerRater Review
- July 17, 2019
Left by gmh123
The entire staff was excellent in all aspects of the purchase from the sales team to the finance group. It seemed to have a real team type of atmosphere.
DealerRater Review
- July 14, 2019
Left by C300Susan
I called early in the week about dropping my car off on July 10 for B4 service. The woman I spoke with was friendly and helpful; she said July 10 would be fine for July 11 early bird service. A man -- once more friendly and helpful --greeted me in the service area the afternoon of the 10th and sat...
Google Review
- July 13, 2019
Left by Steve Snell
Google Review
- July 13, 2019
Left by Sharon Driscoll
Everyone was kind, courteous, and professional. My requests were fulfilled and all work and billing was explained and pre-approved by my spouse or myself before work was completed.
Cars.com Review
- July 13, 2019
Left by Kimberly Gaines
Patrick T in the service dept is the best!!!!! The other staff members are also the best!!! Thank you for always giving me A-1 service
Google Review
- July 12, 2019
Left by Jenny Jung
DealerRater Review
- July 11, 2019
Left by Tigg72
Excellent customer service, responsiveness, timely appointment. Always accommodating. Would highly recommend this location for your vehicle needs. Detailed explanation of service and upcoming needs. Thanks
Google Review
- July 11, 2019
Left by C Huynh
Cars.com Review
- July 11, 2019
Left by Marilyn Hill
Was unable to get vehicle washed as car wash was out of service.
Cars.com Review
- July 10, 2019
Left by Alex
I bought the car from PA. My rep Shawn was great. He followed up promptly on questions I had and made the whole process easy. I highly recommend this dealership.
Google Review
- July 08, 2019
Left by Tori Rutt
We had the best experience ordering a new car from Cheryl. From the very first phone call, to picking up the vehicle, she made it a very simple and enjoyable experience. We were kept up to date from when the build was started, when it was loaded onto the cargo ship, and when it reached the port here...
Yelp Review
- July 08, 2019
Left by Victoria R.
We had such a great experience ordering a vehicle from Cheryl and she made the process so simple and enjoyable!!! I would recommend Mercedes Benz of Richmond and Cheryl to anyone who is thinking of purchasing a new car. Thanks so much!!
Google Review
- July 04, 2019
Left by Stephen Sims
Google Review
- July 04, 2019
Left by Michael Lattro
Cars.com Review
- July 04, 2019
Left by Bilal Bhatti
Logan is and has always been an amazing person to work with. They always go out of their way to satisfy each customer I am very happy and recommend everyone to go here.
Cars.com Review
- July 03, 2019
Left by Ann C. Witt
Very quick service! Polite and knowledgeable! Thank you!
Google Review
- June 29, 2019
Left by Allen George II
Google Review
- June 29, 2019
Left by Janai Lewis
I came in as a walk in today and even though they were busy they got to me quickly, was polite and helpful.
Yelp Review
- June 29, 2019
Left by G E.
I have been a valuable customer of this Mercedes dealership since 2008. My husband and I were also in the process of making a purchase for another MB. However, we needed to get a key for my current Mercedes and had the worst experience at the parts center. I spoke with the General Manager who did...
Google Review
- June 27, 2019
Left by Marie Brown
They have great offers
Google Review
- June 26, 2019
Left by Marie Skay
They have great offers
Google Review
- June 25, 2019
Left by Eric Rohnacher
Google Review
- June 24, 2019
Left by Doug Krey
Excellent service as always - Chris is the best!
Google Review
- June 23, 2019
Left by David Underwood
Great, professional, and kind staff. Could not be happier with the experience. I was kept in the loop every step of the way, and am extremely happy with the results. Thank you...
Google Review
- June 21, 2019
Left by Pastor Justin D. House
Google Review
- June 21, 2019
Left by Mark Barrey
Mike Rosen was a perfect host. His knowledge of the car was appreciated, and the 2015 S550 is a fantastic car. Thank you for helping make this purchase a pain and worry free experience.
DealerRater Review
- June 21, 2019
Left by Clifft
Friendliness,Responsive, professional & delivered what I was promised. Overall great experience with salesman and managers as well as service representatives at Mercedes Benz of Richmond.
Cars.com Review
- June 21, 2019
Left by ritchut
In for a VA state inspection. Prompt service and a loaner.
DealerRater Review
- June 19, 2019
Left by 1Old.teacher
Pleasant and attentive sales and finance staff made this purchasing experience much more enjoyable. I have recommended this dealership to several friends and family members.
Google Review
- June 18, 2019
Left by Mary Kelly
When my Benz broke down on the highway, I was given the best customer service ever! After my car was towed to the dealership, the service group fixed my car and I was back on the road the same day. From the first phone call, I was given consistent and informative updates with very friendly and...
Google Review
- June 17, 2019
Left by barbara martin winborn
The service given to me during the purchase of my 2015 GLA was truly exceptional.
Edmunds.com - Service Review
- June 17, 2019
Left by C300
I was very satisfied with the customer service and repairs completed on my Mercedes. Job well done!
Google Review
- June 17, 2019
Left by Susanne Meyer
Google Review
- June 17, 2019
Left by Zoila Harris
Facebook - Web Review
- June 15, 2019
Left by Lisa Graber
We absolutely feel compelled to write this review/recommendation!!... I was car shopping via online on Monday well let's just say Tuesday it was about 1 a.m. to 4 a.m. and I've been looking for a while and found the perfect car with all the things I've been looking for. I posted an inquiry on the...
Lisa Graber Replied:
DealerRater Review
- June 15, 2019
Left by Drone Guy
My sales representative Shawn was quick to respond to my inquiry and helpful familiarizing me with my selection. He facilitated our transaction quickly and smoothly, from test ride to trade-in to delivery. Christine processed the paperwork routinely and got me out the door and down the road in no...
Google Review
- June 14, 2019
Left by Mark Notley
Google Review
- June 13, 2019
Left by Mildred G
Google Review
- June 13, 2019
Left by Shelli thehappyhippy
Google Review
- June 13, 2019
Left by Sheila Macfarlane
DealerRater Review
- June 12, 2019
Left by Jpaterak
Our sales rep Cheryl was courteous and helpful, my wife commented that she did not act like many of the car sales reps we have encountered. I had planned to go more research on other make and models but Cheryl made the difference between walking and making a purchase.
Google Review
- June 11, 2019
Left by John Alfieri
Michael Leland did a great job, show us the car took us on a test drive went over the whole car. My wife feels very comfortable driving it.
Edmunds.com - Service Review
- June 11, 2019
Left by 100.00
I will recommend this dealer.. Excellent service and the care for the customers is beyond limits!!!!
Edmunds.com - Sales Review
- June 10, 2019
Left by D3
My wife recently traded her ML 350 for a 2020 GLE. The sales team was very professional and patient with us. They provided updates on our order and helped explain options. They went out of their way to address some of our special needs. When we picked up the car, we received an in-depth...
Google Review
- June 08, 2019
Left by Victor Little
DealerRater Review
- June 07, 2019
Left by MB Driver
I purchased the make and model i wanted. Traded in two MB's and purchased a 2019 GLC. Experience was non pressure and reasonable conversation. MB Richmond worked with me to give me the car I wanted. Have been perching with the dealership since 1985.
DealerRater Review
- June 07, 2019
Left by Saun1958
Had a great experience and would use this dealership and service department again if Im in the area and need assistance. The service was done quickly and I was given a comparable loaner car.
DealerRater Review
- June 07, 2019
Left by teedub46
Mercedes Benz of Richmond has always provided excellent service over the years, to include making and explaining sound recommendations for future service. In addition, the customer service waiting area is very comfortable.
Google Review
- June 06, 2019
Left by Vishal Yajnik
Logan did an excellent job of keeping me updated through the process and the entire staff was very cordial and professional, maintaining excellent standards.
Google Review
- June 05, 2019
Left by Diana Alger
CarGurus Review
- June 05, 2019
Left by Jim
Responsive
Google Review
- June 04, 2019
Left by Linda Tyler
I am pleased
DealerRater Review
- June 04, 2019
Left by Eldrider
Overall a great experience. The only problem was that maintenance schedule alert was not reset when car was serviced. Not a big deal. Kervin said to bring it back to have it reset.
Google Review
- June 03, 2019
Left by Nalini Jagnarain
My service was done within a reasonable time and Patrick kept me informed on the status and recommendations. Exceptional level of service from Patrick Thompson.
Google Review
- June 03, 2019
Left by Curtis Pleasant
Very good service/But I think the agent looked for things for me to spend on.
Google Review
- June 01, 2019
Left by Thomas Daniel
Steven Hunnewell is the best service specialist I have had. Really connects and cares for his clients and the safety of their vehicles. He is one of the reason I continue to getting my cars serviced there!
Google Review
- June 01, 2019
Left by Joy Nevin
Cars.com Review
- May 31, 2019
Left by Veron Hines
Very happy with the buying experience, everyone was very nice and welcoming
Google Review
- May 30, 2019
Left by Marnie Hoover
Cars.com Review
- May 30, 2019
Left by Debbie Napier
Inspection was done at appointment time, quickly and efficiently! Plus, the car wash was nice!
Google Review
- May 28, 2019
Left by Siddarth Konuganti
As usual, a very pleasant experience. The best team to work with. Was assisted by Logan (not the first time), very attentive to listen to our request. Forgot my loaner car key at office and was at a park and drive, replaced me with another key and let me use the loaner for an extra day. Very...
Google Review
- May 28, 2019
Left by Chris Nicholson
Great service and attention to detail. Car has over a 120k miles and needed inspection and service. Everything was repaired on time and car is running great.
Edmunds.com - Service Review
- May 28, 2019
Left by S550
Responsive-courteous-professional
Google Review
- May 26, 2019
Left by Abreham Feleke
Google Review
- May 25, 2019
Left by Andy Hill
DealerRater Review
- May 24, 2019
Left by Efg
Shout out to Steven, our service advisor, who always makes sure our vehicles are well maintained. Always keeps us informed as to the service status and anything else that comes up. We appreciate his dedication.
Facebook - Web Review
- May 23, 2019
Left by J Michael Leland
The best place for hard to find luxury cars at affordable prices.
Facebook - Web Review
- May 23, 2019
Left by Mike Leland
The best place for hard to find luxury cars at affordable prices.
Cars.com Review
- May 22, 2019
Left by CEA
I make the 60-90 minutes drive because this dealer is worth it. 2 of my friends bought a total of 3 Mercedes because of my recommendation.
Edmunds.com - Service Review
- May 22, 2019
Left by Reece
I got new tires for my 2014 c300 4matic this past weekend and could NOT be happier. I was hesitant to take it to the dealer because of the notorious 'upselling', but this was the best decision Ive made with this car. First of all the tires are phenomenal-though I did research and had them order...
Google Review
- May 22, 2019
Left by Andrew Stiles
Cars.com Review
- May 21, 2019
Left by Frances Childs
Service A was taken care of by Richmond Mercedes Benz. They did a very thorough job.
Google Review
- May 21, 2019
Left by james deford
I stopped by with my Uncle so that he could get clarification on how to use the extensive technology options on his 2015 S550. Mr. Kervin Ridgley immediately stepped in to assist. He spent over an hour with limitless patience to assist in making sure my uncle, Who did not purchase his vehicle from...
Google Review
- May 21, 2019
Left by Stanley Hoston
Google Review
- May 21, 2019
Left by Tyrone Troutman
Cars.com Review
- May 21, 2019
Left by S L Parker
friendly and thorough explanation of my options for tires and service, including to wait another couple of months for next service.
Cars.com Review
- May 20, 2019
Left by David
Took 2 hours for an oil change that was setup with an appointment . seem like the employee are to comfortable. as an business owner i know that time and deliverance is very important when dealing with high end customer. my point is services suck. who ever reading this please report this to owner thanks
Google Review
- May 20, 2019
Left by Tracy Davis
Google Review
- May 19, 2019
Left by Corey Duncan Jr
My c63 was finished the next day after my drop off appointment (air bag light + recall, update) and I was provided with a nice new e class loaner to drive while they fixed my car..
DealerRater Review
- May 16, 2019
Left by Chuck M.
MB of Richmond sets the standard for excellence in caring for their customers as well as their customers automobiles. They always make you feel welcome and appreciated. The service experience is always first class.
DealerRater Review
- May 16, 2019
Left by BLOVELY
The staff was friendly and professional. I didn't agree with being charged diagnostic fees for each problem but it was from my understanding that it was needed to troubleshoot each issue. Most repair shops just print them all. In spite pricing, my issue was resolved as well as the process...
Google Review
- May 15, 2019
Left by jodi mclaughlin
Google Review
- May 15, 2019
Left by Henry Winston
Google Review
- May 15, 2019
Left by Nakia Burton
Service was great
DealerRater Review
- May 14, 2019
Left by KristenW777
I felt something about my brakes were not working correctly after my car had been repaired by another mechanic for front end collision damage. Mercedes who replaced my brakes weeks before agreed to look over everything to assure me they were working as they should. They seem to be working exactly...
Google Review
- May 09, 2019
Left by leon banks
DealerRater Review
- May 09, 2019
Left by sead929
My 2013 smart car died on November 2018 and have been fighting with the warranty company to cover the claim. Patrick Thompson is the best, kept me informed on everything and whenever I called/texted him got the response right back. The warranty company finally covered the claimed last week and...
Google Review
- May 08, 2019
Left by FCOCEO
Could not be more satisfied with the entire overall experience. Sherry and the MB Richmond Team went above and beyond to have my C Class Vehicle quickly turned around and repaired to meet my demanding schedule. Car is back to new and feels like nothing ever happened. Would recommend to anyone...
Google Review
- May 08, 2019
Left by Edward Zakaib
Google Review
- May 08, 2019
Left by Tim Leff
Great service with friendly and professional customer service.
DealerRater Review
- May 07, 2019
Left by Polly
Cheryl Bowman is a full service sales representative. She went above and beyond to assure my needs were met. She followed up with me to be sure I did not have other questions about my car and took care of everything promised in a timely manner. Great experience.
Google Review
- May 06, 2019
Left by Letisha Harris Woods
Edmunds.com - Service Review
- May 05, 2019
Left by Kimberly
I always have a great experience. Thank you, Patrick, T in the service department.
Google Review
- May 04, 2019
Left by Anson Matthews
McGeorge was great to squeeze me in on short notice. My sunroof was stuck open and were expecting rain this weekend. I called about 11:30 and they got me in at 1:30! Im most grateful! Thanks
DealerRater Review
- May 04, 2019
Left by Dewey
Joe Norris worked the numbers and Fadil Pehlic was terrific assisting with new car knowledge. A great team - thanks to both. They did an excellent job to make this customer happy.
Google Review
- May 04, 2019
Left by Roberta Felitto
Google Review
- May 03, 2019
Left by roszell smith
Google Review
- May 03, 2019
Left by Robert W. Hopewell III
Google Review
- May 03, 2019
Left by Mikayla Wilson
So satisfied & completely in love with my new car! Everyone that helped me out was very kind and attentive. I appreciate all the assistance in getting me the exact car I wanted!
Google Review
- May 03, 2019
Left by brian gaines
Best car purchase experience ever
Google Review
- May 03, 2019
Left by Kelly Armentrout
They were able to squeeze me in the next day for an appointment. The work was performed quickly and I was kept informed on the progress of my appointment. I really appreciate that they can text message questions to me as I can answer these much faster while working. Also made it easy to pay for the...
DealerRater Review
- May 02, 2019
Left by tooldiva
We located the car online and sent an email stating that we were interested in looking at the vehicle. Shawn Snider responded within 5 or 10 minutes, told us all about the car and gave us his best price. When we arrived, he had the car ready for us to see and test drive. He carefully explained...
Google Review
- April 30, 2019
Left by Brian Blackwell
Cars.com Review
- April 30, 2019
Left by Ron Taylor
Came in for routine service and everything was excellent!
DealerRater Review
- April 30, 2019
Left by Tilghman62
Professional and high quality. Finance staff and internet team were fabulous! I had limited time for the transaction and as such, they had everything prepared and ready. The most efficient business transaction I have experienced in a long time. I highly recommend the dealership due to the...
Cars.com Review
- April 30, 2019
Left by Bill
As always the service was top shelf. Love the free loner car.
Google Review
- April 30, 2019
Left by mary ransome
I would like to extend our gratitude for the wonderful customer service that Mr. Steven Hunnewell in service and Cheryl Bowman in sales provides each and every time we visit the dealership. Their level of professionalism and accountability can not be duplicated. Please let them know how much we...
Google Review
- April 28, 2019
Left by Wilma Brandon
I arrived at the dealership earlier than the opening of 8am. But to my surprise the gates opened around 7:55 am and the service manager took my car back to be served. Everything was completely done within 30-45 minutes and I was on my way. The reception area was nice and clean. I got drinks for...
Cars.com Review
- April 27, 2019
Left by KTH
For last minute tire buying the staff was awesome! Nice facilities and drop off service was great. Everyone smiling and greeting as you come and go. The only thing I was disappointed in was I couldnt afford that 165k car.Dang!
Google Review
- April 27, 2019
Left by Vic Sethi
Google Review
- April 27, 2019
Left by Natalie Gates
Google Review
- April 26, 2019
Left by Bryan Christensen
Google Review
- April 24, 2019
Left by FCOCEO .
Could not be more satisfied with the entire overall experience. Sherry and the MB Richmond Team went above and beyond to have my C Class Vehicle quickly turned around and repaired to meet my demanding schedule. Car is back to new and feels like nothing ever happened. Would recommend to anyone...
Edmunds.com - Sales Review
- April 24, 2019
Left by Matthew
Had a pleasurable and non-threatening purchasing experience!
Google Review
- April 23, 2019
Left by Dr. Kimberly W. Hollemon
Outstanding service received and look forward to my next visit . This location is great!
Cars.com Review
- April 23, 2019
Left by Eileen Burgess
I bought my Mercedes (my first) at McGeorge and have taken it there for each servicing one time a year. My car has been very reliable and I have never had a single problem with it. One of my main reasons for buying the Mercedes was for its dependability, quality, and its handsome looks. I knew I...
Google Review
- April 22, 2019
Left by BONITA CARTER
Google Review
- April 21, 2019
Left by Mike Mosby
Google Review
- April 20, 2019
Left by Adam Zou
Google Review
- April 20, 2019
Left by Denton Freeman
DealerRater Review
- April 19, 2019
Left by Elaine_orcilla
Excellent job. As a customer I felt really important and taken care of. Though the delivery of my car took so long they make sure I have car to use temporarily and I really appreciate that.
CarGurus Review
- April 19, 2019
Left by Dawn
They responded promptly and invited me down. Found a deal closer to home so never made it to Richmond but had planned to visit the dealership.
Google Review
- April 15, 2019
Left by Rufus Montgomery
Google Review
- April 13, 2019
Left by joaushfr .
Could not be more satisfied with the entire overall experience. Sherry and the MB Richmond Team went above and beyond to have my C Class Vehicle quickly turned around and repaired to meet my demanding schedule. Car is back to new and feels like nothing ever happened. Would recommend to anyone...
Edmunds.com - Service Review
- April 12, 2019
Left by AOK
All work was completed in an orderly manner and the people were all friendly and helpful.
Google Review
- April 12, 2019
Left by Rita Palta
Thanks for the great service Logan. It is such a pleasure to work with you.
Google Review
- April 11, 2019
Left by joaushfr
Could not be more satisfied with the entire overall experience. Sherry and the MB Richmond Team went above and beyond to have my C Class Vehicle quickly turned around and repaired to meet my demanding schedule. Car is back to new and feels like nothing ever happened. Would recommend to anyone...
CarGurus Review
- April 10, 2019
Left by Danny
joe did a great job keeping me informed !
Google Review
- April 10, 2019
Left by Christy Lamberton
Google Review
- April 10, 2019
Left by Sabine Martin
Cars.com Review
- April 10, 2019
Left by William Welch
Thanks to Chris Garland and all of the staff at Mercedes-Benz of Richmond. They deliver consistent excellent service with the kind of customer care that you would expect from a high quality product.
Google Review
- April 10, 2019
Left by jacques page
DealerRater Review
- April 09, 2019
Left by Satisfied Pat
I am completely satisfied with the service I received. I had a problem with my payment and the cashier was patient and friendly. I appreciate the time he spent processing my payment.
Google Review
- April 05, 2019
Left by Michael Fial
Google Review
- April 05, 2019
Left by Carrol Bels
Google Review
- April 05, 2019
Left by Petra Glover
DealerRater Review
- April 05, 2019
Left by Ed
Sales personnel were extremely courteous and helpful. i enjoyed working with Mr. Kervin Ridgley. He was knowledgeable, friendly and made the purchase an enjoyable experience.
Cars.com Review
- April 03, 2019
Left by Frank Vicente
Keith: Thank you for a great deal and buying experience. Much appreciated!! Frank Vicente
Google Review
- April 03, 2019
Left by Kayanna Monet Branch-Charity
Cars.com Review
- March 31, 2019
Left by Mark
Very professional and efficient transaction I am perfectly satisfied.
Google Review
- March 30, 2019
Left by Jerald Director
Google Review
- March 30, 2019
Left by CROSSROADS Art Center
DealerRater Review
- March 30, 2019
Left by jerryd
This was one of the easiest car buying experiences ever. Everyone whom we dealt with was pleasant, knowledgeable and professional, especially Shawn Snider, the Internet Sales Manager, who was extremely helpful in explaining all of the operations of the car. Highly recommended.
Google Review
- March 30, 2019
Left by Susan Learned
Another great service experience from Mercedes-Benz of Richmond! Love that they deliver a loaner vehicle for me to use at my work location so that I dont have to worry about dropping my vehicle off during my normal work hours. They are amazing, very customer-focused and always a pleasure to deal...
Google Review
- March 28, 2019
Left by Uyen Truong
Google Review
- March 28, 2019
Left by Sean ONeill
DealerRater Review
- March 27, 2019
Left by smrs55
Always have a welcoming experience at this dealership, Logan Bunger is an "exceptional" service advisor, great lounge area and perfect environment to wait. Thanks, Sameer.
Google Review
- March 27, 2019
Left by Kimberly Williams
Google Review
- March 27, 2019
Left by Linda Conklin
Google Review
- March 27, 2019
Left by Deidre McAuley Hayes
Awesome Purchase Experience! On the sales side, Cheryl Bowan's friendliness, professionalism and attention to detail represents the Mercedes brand very well. Also, the Finance Manager Kathie Mclain made the experience very pleasant and stress free. This is the beginning of a life long...
Cars.com Review
- March 26, 2019
Left by Alicia Thomas
Mercedes took good care of me and fixed everything and was very amazing in customer service
Google Review
- March 25, 2019
Left by carol kime
This review was unsolicited by MB of Richmond. I also don't often write reviews. However, we bought a used car this past weekend from this dealership and were very pleased. We had a very positive experience, unlike some other experiences during our car search! First of all, Joey Harris was an...
Google Review
- March 24, 2019
Left by Noah Ortiz
Shawn S was an awesome sales man. Not too pushy, and very understanding of what my grandparents wanted. Extremely helpful and laid back personality.
Google Review
- March 22, 2019
Left by Becky Bowers-Lanier
I brought the car in on an emergency basis at 8 p.m., after service hours. The front desk receptionist for the dealership couldn't have been more helpful in having me fill out the papers and so forth. She was quite reassuring.
DealerRater Review
- March 21, 2019
Left by My 5th Mercedes Purchase
This is the first time I have done internet sales with MBZ and I found the experience to be one of the easiest, least painful experiences I've ever had purchasing a car. I highly recommend this process and Joey Harris the Internet Sales Consultant. Then working with Christine Wright for the...
DealerRater Review
- March 20, 2019
Left by allentu0824
it was a good transition with the richmond MB, love it. Mike Rosen and Mike Rudin really helped me to get the deal done. That is the reason why i come back to MB again!
Google Review
- March 20, 2019
Left by Jonathan Silverman
Excellent, classy dealship. Very professional and dedicated to quality service. Good place, bring your car here. You won't be sorry.
Google Review
- March 19, 2019
Left by Corey Dupree
A1 customer service.
Google Review
- March 17, 2019
Left by Katrina Hicks
Pleasant and accommodating. Fast service.
DealerRater Review
- March 17, 2019
Left by jackdullboy
Service was performed satisfactorily and the staff was pleasant and professional. Though dealership provided loaner vehicle, they kept my car for over seven hours to perform the service. Thought that was a bit excessive.
Google Review
- March 16, 2019
Left by breon berry
My experience in the last 2 years has been the same which is lack of professionalism communication and that sense of comfort. I strongly feel like there sole purpose is to get your money and get you out in the fastest possible way. I also witness on several occasions employees not open to help you...
Google Review
- March 16, 2019
Left by Tipp A
I called this Mercedes Benz location regarding a possible oil leak and was provided with a same day appointment with no hesitation. I called another Mercedes Benz location and was not provided the same level of concern regarding my oil leak and was told they couldn't accommodate me and I would have...
Google Review
- March 16, 2019
Left by Eric Lee Cobb, Sr.
Cheryl is an awesome consultant!
Google Review
- March 13, 2019
Left by Terri Somerday
Chris Garland makes my experience a 10 every time at Mercedes Benz.
Google Review
- March 13, 2019
Left by Janie Moyers
Awesome service. Always.
Google Review
- March 11, 2019
Left by Elizabeth Wood
Google Review
- March 11, 2019
Left by Kay Mccarthy
Google Review
- March 11, 2019
Left by Ben Jones
Cars.com Review
- March 09, 2019
Left by George Trivette
I have owned a lot of cars over almost 50 years and Logan was best service representative I have ever encountered!!
Google Review
- March 08, 2019
Left by Mark Tyler
Google Review
- March 08, 2019
Left by Deidre McAuley-Hayes
Awesome Purchase Experience! On the sales side, Cheryl Bowan's friendliness, professionalism and attention to detail represents the Mercedes brand very well. Also, the Finance Manager Kathie Mclain made the experience very pleasant and stress free. This is the beginning of a life long...
Google Review
- March 07, 2019
Left by Laura Stevens
Google Review
- March 07, 2019
Left by Edward Henderson
Incredibly fast service and great communication by my Service advisor. I called at 7:30 am with a concern of leaking fuel, was given a same day 8:50 am appointment with a loaner vehicle, and picked up my car the following day at 7:30 am, with my concern repaired, oil change and a car wash. Everyone...
Google Review
- March 06, 2019
Left by gina ledbetter
My service advisor got me in and out in less than an hour! Tremendous service at MBOR!
Google Review
- March 06, 2019
Left by Karen Gilliam
DealerRater Review
- March 06, 2019
Left by Mercedes- VJCARTER
I rated the Quality of work as Average, When I came to pick up the car, I found a couple of imperfections that didn't get properly taken care of. I discovered spots on the passenger window, one of the detail lines had faded in the paint, and the chrome around the car had faded as well, After about...
Cars.com Review
- March 05, 2019
Left by John Adams
Great service, car ready sooner than I expected, Chris was terrific!
Cars.com Review
- March 02, 2019
Left by Holley Bell
Very pleased that the car's tire problem could be looked at when I drove in to get help. My wait from beginning to end was less than an hour and my tire was repaired. The waiting room is pleasant and clean as well as the restroom. The coffee was tasty and the treats look good, however I did not...
Google Review
- March 02, 2019
Left by Sylvia Mason
I had the BEST experience ever while purchasing a vehicle... I will never set foot in another dealership!! The entire staff was magnificent. Id give them 10 stars if I could.
Google Review
- March 02, 2019
Left by Jack Douglas
The service department at Mercedes-Benz of Richmond gets it right each time and is a pleasure to deal with. They made a courtesy car available and Chris Garland was fast and efficient in getting me checked in and back on the road. Chris kept me informed about the service and warranty work and was...
Google Review
- March 01, 2019
Left by Erica Scott
DealerRater Review
- March 01, 2019
Left by Lady Lynn
The service team is always professional and courteous. Logan worked diligently to explore all possible issues. Completely satisfied every visit with the quality of service received.
Google Review
- March 01, 2019
Left by Jaraun Ransome
I have been a customer for over 12 years and I have received consistent high quality customer service! Patrick Thompson is one of the best! Thank you MB of Richmond!
Google Review
- February 28, 2019
Left by Mim Leggette
I always get the best service here...I am very happy with the entire service department! They are the best!Mim Leggette
Google Review
- February 27, 2019
Left by Marty Hansen
Edmunds.com - Sales Review
- February 26, 2019
Left by Karen
We are very happy with our experience from start to finish in the purchase of our new car. Joey Harris exceeded our expectations as well as Kathie McLain. They are professional, friendly and very good at what they do. We couldnt be more pleased.
Google Review
- February 22, 2019
Left by William Farris
Service department is terrible. They have serviced my car 2 years in a row and cannot diagnose a simple brake booster issue, yet they can charge me $2000 for standard maintenance. Ive had several Mercedes over the years and have never seen this level of incompetence from a Mercedes dealer. Look...
Cars.com Review
- February 20, 2019
Left by Debra Davis
Cheryl Bowman (sales) was great! The whole process took about 4 hours, which includes 2.5 hours of driving to go pick up the car. She's the best!
DealerRater Review
- February 20, 2019
Left by ewinstead1
Friendly, efficient, and timely service. Was checked in quickly and was given loaner car. Patrick was very efficient and friendly. Overall great service experience. Would recommend dealership
Google Review
- February 20, 2019
Left by C Mauck
Great experience. Easy quick transaction. Highly recommend.
Google Review
- February 19, 2019
Left by Mahir Daniel
I bought a 2015 Mercedes E class from Nissan dealer has only 36,000 miles and the car is rattling and shaking I took it to the Nissan dealer they told me to take it to the Mercedes I took it to them or said is there tell me its not covered under warranty and I have extended warranty on the car these...
Google Review
- February 19, 2019
Left by Philip Klaus
Google Review
- February 18, 2019
Left by Evans Leroy
Cars.com Review
- February 16, 2019
Left by Carolyn and Norville Marshall
We were returning customers and our experience in buying this auto was exceptional as had been our other purchases.
Google Review
- February 16, 2019
Left by Derek Thorpe
Google Review
- February 15, 2019
Left by Gary Roos
We have been having our vehicles serviced by MB of Richmond for a little over a year and quite frankly the sevice work always met our expectations but the service advisor certainly had room for improvement. He has since left and we are now working with Patrick Thompson and I feel like we traded up...
CarGurus Review
- February 15, 2019
Left by Cory
Mercedes Benz of Richmond is a great place to get a car from. I dealt with Irvin Rich, a professional and experienced salesperson. He was very courteous...
Google Review
- February 14, 2019
Left by Dillon Flora
DealerRater Review
- February 11, 2019
Left by MACY
I WAS READY TO TRADE MY CAR IN SO I CONTACTED THE DEALERSHIP AND MY SALES LADY WAS CHERYL BOWMAN SHE WAS WONDERFUL TO WORK WITH SHE WOULD SEND ME OVER EMAILS OF THE VEHICLES SO I COULD LOOK ON LINE. I FILLED OUT THE CREDIT APP ON LINE AND CHOSE THE CAR I WANTED AND PICKED IT UP. FAST KNOWLEDGEABLE...
Google Review
- February 10, 2019
Left by Marsha Hahn
Internet sales was very professional. Should have spent more time test driving different types of roads. Blind spot monitors didn't work and off hard-top driving causes some under carriage noise. All staff were pleasant however, it's just going to cost more in maintenance.
Cars.com Review
- February 10, 2019
Left by D. Moss
Very professional! Highly recommend this facility!
Google Review
- February 09, 2019
Left by Maxine Cary
Google Review
- February 09, 2019
Left by Leigh Hulcher
Google Review
- February 08, 2019
Left by Lawrence Butler
Google Review
- February 08, 2019
Left by Thomas Boykin
Google Review
- February 07, 2019
Left by Slava Baranovski
Google Review
- February 07, 2019
Left by Pam Wright
I love it when no matter how much time has gone by since you were last there that all of the people are still the same!!! It always feels like visiting family (actually better) and catching up.
Google Review
- February 06, 2019
Left by Andrew Carter
Nice but expensive of course
Google Review
- February 05, 2019
Left by Bruno Tarabocchia
Great experience, from the customer service rep to the mechanic. They know how to take care of their customers.
Google Review
- February 03, 2019
Left by Arun Prakash
Google Review
- February 01, 2019
Left by Kevin Bohm
Took my car here for a PPI and was informed that it would not pass state inspection because it does not have catalytic converters. This turned out to be false - I took the car to an independent shop where I was able to get under the car and sure enough - there are two cats. I've also called twice to...
Google Review
- January 30, 2019
Left by Jesus
Google Review
- January 30, 2019
Left by Jay Nguyen
Google Review
- January 30, 2019
Left by Adrienne Montesanti
As usual, prompt, courteous service. I have always been pleased with my experience at both MB facilities in Richmond. This is why I drive an MB. This is my 6th MB. This 300d is such a great vehicle with my favorite engine...a diesel. Nor giving it up!Thanks, Adrienne Momtesanti
DealerRater Review
- January 30, 2019
Left by JohnGillenwater
My wife was looking for a new car. We saw a CPO 2017 GLS 450 on the website and within 20 minutes Shawn called us and was very professional asking us about certain details and how he could help us. We were so impressed that we visited the dealership that day and test drove a similar car until that...
Cars.com Review
- January 30, 2019
Left by Daryl Cumber Dance
As always, the service of Chris Garland was professional, courteous, and efficient, The work was completed even more promptly than usual, and the time in the well-appointed waiting area passed quickly.
Google Review
- January 30, 2019
Left by ernestine gilpin
Cars.com Review
- January 29, 2019
Left by SMS
Low pressure. Attentive and understanding. Easy process. Enjoyed the whole experience.
Google Review
- January 29, 2019
Left by szu-sung Yang
Facebook - Web Review
- January 28, 2019
Left by Raven Sickal
I had the best new car delivery experience of my life. Im still giddy. I cannot say enough about Irvin Rich. This is the second vehicle I have purchased from him. He is a stellar wealth of knowledge and professionalism. Customer for life!
Google Review
- January 28, 2019
Left by Blair Baynes
Horrible experience. Was treated very poorly.
DealerRater Review
- January 27, 2019
Left by WAz
As a Healthcare professional always in the throws of chaos with trials and tribulations owning my first was Mercedes Benz was something I had been looking for with great angst and anticipation. I went Mercedes Benz of Richmond and began working closely with Mr. Rigley. The process was a tedious and...
Cars.com Review
- January 27, 2019
Left by William Az
I have been looking forward to buy and own a Mercedes Benz for awhile now. Finally I decided to pull trigger and start the buying process. It took several weeks because I am very particular about my purchases especially one of this magnitude. The process was tedious and at the end the team at...
CarGurus Review
- January 26, 2019
Left by Simone
Great experience. Joey answered my many questions cordially, patiently and to my full satisfaction; unfortunately, another lucky costumer chose to buy this...
Google Review
- January 26, 2019
Left by Jonathan Milton
As a senior manager for lowes. This particular dealership had exceeded my expectation. They had created a very smooth process of getting your car serviced. Please see Patrick Thompson. He made my experience phenomenal!
Google Review
- January 24, 2019
Left by Bob Smith
Google Review
- January 23, 2019
Left by Lawrence Pulliam
Google Review
- January 23, 2019
Left by Jane Baker
This used to be an establishment with fine service . Ill be buying a Lexus next after 30 years of Mercedes. I dont need lectures from my service advisor Patrick!! Funny after 22 years of loyalty and spending over 200,000 the one manager mike Rudiz called me and asked me to change my one star rating...
Google Review
- January 22, 2019
Left by Fly Zyzy
DealerRater Review
- January 22, 2019
Left by mare
We are Realtors and extraordinary service is what we pride ourselves in giving our clients. We appreciate being on the receiving end of extraordinary service from Mc George. Why settle for ordinary? You'll just be disappointed and it will take more time, trouble and money tha you expected.md
DealerRater Review
- January 22, 2019
Left by rtriley45
Service was done quickly and efficiently. Loaner car was clean and excellent. Chris is always a pleasure to work with. Was surprised how quickly the service was completed.
DealerRater Review
- January 22, 2019
Left by Mercedes collector
I would not go anywhere else to have my Mercedes serviced or repaired. This is the best dealership anywhere in the country. You are treated like royalty.
Cars.com Review
- January 22, 2019
Left by Berry F. Wright, Jr. PE.
My experience this time as always was excellent. The Customer Service offered by this business is EXCELLENT. The system rapidly checks you in and gets your work statement complete. You have a nice area to sit comfortably and wait for your vehicle. They keep you well informed of the status of your...
DealerRater Review
- January 21, 2019
Left by bandit2!
The work was diagnosed quickly and appt made was quickly given and expertly taken care of. I've come to expect this level of service.
Google Review
- January 19, 2019
Left by Todd Evan
DealerRater Review
- January 19, 2019
Left by lindsaylee
Steve Hummell is the best customer service rep. He always does an excellent job! He always responds in a timely manner and is exceptional in his service.
Google Review
- January 19, 2019
Left by Margaret Gottwald
DealerRater Review
- January 18, 2019
Left by Linda58
Excellent, timely service. Advisor kept me informed of progress. Car was clean upon pickup. Nice loaner car as well. Would recommend for help with service.