Review on Google+
Google+ Review
- January 16, 2019
Left by RUTH ALBERT
Steve is polite, profession, kept me posted on servicing and my vehicle was ready earlier than promised!!! Great experience from start to finish.
Review on Google+
Review on Google+
Review on Cars.com
Cars.com Review
- January 14, 2019
Left by Antonio C
Excellent service. The only feedback is that we were having our S550 services and we were provided a E class as a loaner. This was not a big deal but we thought the loaner would be compariable to the class we brought in. Overall great service and we appreciate the team!!
Review on Cars.com
Cars.com Review
- January 12, 2019
Left by Cauvin Pierre
Fast service .Friendly employees. Good results.very positive overall . Been there three times already a.nanda have not been disappointed.
Review on Google+
Review on DealerRater
DealerRater Review
- January 10, 2019
Left by Gerd
Steve Hunnewell was very helpful in getting my G 550 fixed after an oil spill
among the help I got was an uncomplicated way to provide a loaner, picking up my car at my workplace etc.
Equally friendly was Christian Austell during the process
I was very unhappy about MB road assistence. It was was...
Review on DealerRater
DealerRater Review
- January 10, 2019
Left by jakob
Totally satisfied with the service provided. All personnel are friendly and helpful. Facility is clean. Service is always done correctly the first time and feel confident in the work performed on your car.
Review on Google+
Review on DealerRater
DealerRater Review
- January 08, 2019
Left by Rissa123
I truly appreciated this car buying experience. Irvin was very knowledgeable and helpful. I didn't feel pressured to purchase a car which made it less stressful of a process; it was more about me finding and purchasing the car that was right for me. Everyone was friendly and treated me nicely and it...
Review on Google+
Review on DealerRater
DealerRater Review
- January 07, 2019
Left by Baer
Good, fast service, but also fairly expensive. Car was ready for pickup when promised. Appreciated very much the telephone call when the car was ready.
Review on DealerRater
DealerRater Review
- January 06, 2019
Left by WKBenz
Service was complete as requested along with recall work. They also greased too that I ciomplained has squeak noise. Provided me a loaner vehicle and explained work completed thoroughly
Review on Google+
Review on Cars.com
Cars.com Review
- January 05, 2019
Left by The Kents
Patrick is ALWAYS a delight to work with and we completely trust him! He tells us what needs to be done with our ML and gets it done on a timely manner! He's always kind and caring - THANK YOU, Patrick for always taking the time with us!
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- January 04, 2019
Left by mombasa20
Shawn and Mike were phenomenal. They are what a true salesman and manager should be. They were very gentle and not pushy and responded professionally to every need that my husband and I had.
I love my dream car and I thank God for it. I also thank the Lord for leading me to West Broad Mercedes. I...
Review on Cars.com
Cars.com Review
- January 04, 2019
Left by Carol Berling
I had made an appointment and was attended to right on time. Chris Garland is so friendly and professional he makes the whole process go smoothly.
Review on Cars.com
Cars.com Review
- January 04, 2019
Left by Dr. John McL
Most everything is exceptional about the dealorship. My only concern is the waiting area in service. It's always in disaray. I know that it is difficult to keep up with, but ...
Overall my experience was exceptional! I sent several follow-up emails to all concerned thanking them for their great...
Review on Google+
Review on Google+
Review on Google+
Review on Google+
Review on Google+
Google+ Review
- December 28, 2018
Left by RJ Johnson
First time visit, quite impressed.
Review on DealerRater
DealerRater Review
- December 28, 2018
Left by JHHRVA
I have been coming to Mercedes-Benz of Richmond for about the last 10 years or so, and the people are always very friendly and accommodating. My service adviser, Gary Biunno, is always helpful, but not pushy which I appreciate.
Review on Google+
Review on DealerRater
DealerRater Review
- December 27, 2018
Left by Yachtmaster l
I emailed a late Sunday evening vehicle request and had an immediate reply from Joey Harris/salesman, got my attention. The next morning I had another reply with a quote for a 2019 E 450 and a few hours later a firm quote on my trade. I had shopped four other dealers and the response was either...
Review on Cars.com
Cars.com Review
- December 27, 2018
Left by Michael
Started with a late Sunday evening email exchange with Joey Harris/salesman, followed up Monday with a fair trade offer and quote on a new E450 out the door. Two days later the 2019 E 450 was delivered to my front door, paperwork signed and my trade taken back to Richmond. I live in Norfolk, VA-the...
Review on Google+
Review on Cars.com
Cars.com Review
- December 20, 2018
Left by Rhonda Malake
Service Advisor Steve Hunnewell, the best! And I loved the loaner car.
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- December 18, 2018
Left by mrcmerc
Relaxed professional atmosphere. No pressure. Never pushed the sale. Honest and knowledgeable. I would definitely recommend anyone looking at Mercedes to use this dealership and especially Joey Harris.
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- December 13, 2018
Left by eneal
From check in to check out, very professional staff
I had use of a courtesy vehicle while mine was in the shop, Logan took time to explain the new features
Review on Google+
Review on Google+
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- December 08, 2018
Left by Roger S.
There is a reason I pass two Mercedes Dealerships and drive 4 hours round-trip to deal with MB of Richmond; it's their employees. Great interpersonal relationship skills make the sales process (and paper-work) a delight. These folks are A#1 in every respect.
Review on Google+
Google+ Review
- December 08, 2018
Left by Thomas chisholm
Fast and frendly.... And there is a paint technition there to repair scratches , rock chips, and bumper damage.. .
Review on Google+
Review on Google+
Review on Google+
Review on Google+
Google+ Review
- December 04, 2018
Left by Joey Schlager
Our salesperson, Fadil was fabulous. He was very responsive to our needs and very knowledgeable about the Mercedes automobiles. Could not ask for better!
Review on Cars.com
Cars.com Review
- December 04, 2018
Left by John W Carnes
Had a great experience at Mercedes-Benz of Richmond.
Review on Google+
Review on Google+
Review on Google+
Google+ Review
- December 01, 2018
Left by Thomas Cox
Attentive service staff and top quality maintenance\repairs
Review on Google+
Google+ Review
- December 01, 2018
Left by Rick Connors
Terrific service, great response!! Highly recommend. Gary is great!
Review on DealerRater
DealerRater Review
- December 01, 2018
Left by Deacon
Always a top notch experience! The quality of the work and the timeline of expectation are always a conistent expectation - and one that I make often with a high mileage occupation.
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- November 30, 2018
Left by Steve_B RVA
We loved working with Mike Rosen at MB of Richmond. Made the process extremely smooth and easy! Would recommend him and MB of Richmond highly to anyone in need of a new or used vehicle.
Review on DealerRater
DealerRater Review
- November 30, 2018
Left by Satisfied customer
Unlike my experience at the Charlottesville dealership, I found the process of buying at the Richmond dealership awesome. They found me the right vehicle, gave me regular updates, and then spent lots of time with me to explain the various functions of the car. In short, I was 100% satisfied.
Review on DealerRater
DealerRater Review
- November 29, 2018
Left by MB Owner
Mr. Thompson of the service department was very helpful and professional. The process was made easy, I was given a loaner car and had my car returned to me in a few days. While I was there my salesman Mike Rosen came and checked on me. They were both professional.
Review on DealerRater
DealerRater Review
- November 28, 2018
Left by 1GMINI
These are a bunch of incompetent service people; makes me wonder if they are really certified and who/where they got their certification from. Could not diagnose problem with car and took to an independent Mercedes mechanic that diagnosed problem in less than 5 minutes.
Review on DealerRater
DealerRater Review
- November 28, 2018
Left by Cathy
Cheryl Bowman was a joy to work with. Always smiling, understanding and very helpful. She and other staff we met represents your dealership very well.
Review on Google+
Review on Cars.com
Cars.com Review
- November 24, 2018
Left by Clinton Suggs
Steven Hunnewell was the best service manager Ive ever had the pleasure of dealing with. He fixed my problem and went the extra mile to provide additional services. I wish to only deal with him in the future.
Review on Google+
Review on Google+
Google+ Review
- November 24, 2018
Left by Thomas Smith
Sean did a great job. He was fast, courteous and pleasant.
Review on Google+
Google+ Review
- November 24, 2018
Left by Fran Parra
Purchased a GLA in September, only to decide in November I really wanted a GLC. Falid graciously helped through both processes.
Review on Cars.com
Cars.com Review
- November 23, 2018
Left by Olga A
I've purchased my vehicle out of state. Came to Mercedes Benz dealership to get my inspection done. Service guys were very friendly, front desk gentleman was very professional, BUT, whoever answered the phone in answering service was rude. It was my first time at the dealership, I wasn't sure where...
Review on DealerRater
DealerRater Review
- November 22, 2018
Left by clarence.mills
Dealer has always been very responsive and on top of the business. Very friendly and always wants to make sure we are satisfied. Cooperative and attentive.
Review on Google+
Review on Cars.com
Cars.com Review
- November 20, 2018
Left by T A Webb
Your dealership is a good place to visit, but trying to call is a job within it self. Hard to reach a person. Your phone system stinks.
Review on DealerRater
DealerRater Review
- November 18, 2018
Left by Tgp7x
"Great customer service with a touch of class" I was looking for another Mercedes to buy and found it on your site. Joey responded and sent me all the details I requested. I called back the next day to let him know I was on the way to your dealership to test drive the car. Well I left your...
Review on Google+
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- November 17, 2018
Left by kn8dl
Courteous, responsive, accommodating treatment. The price I negotiated was fair, and the process was quick and easy. Shawn Snider facilitated the sale in an efficient friendly manner.
Review on Cars.com
Cars.com Review
- November 17, 2018
Left by Marcella
Primary service. Service representative very attentive to client's needs.
Review on Google+
Review on Cars.com
Cars.com Review
- November 16, 2018
Left by Ali Poran
Over last 35 years I have bought many Mercedes Benzs and this was by far the most pleasant and professional. They acted the way a real Mercedes Benz dealer should behave. I will be buying my future cars from them.
Review on Yelp
Yelp Review
- November 16, 2018
Left by Blair W.
The sales rep was very friendly however the woman in the finance department was VERY rude. I already had an approved and active loan from my own bank. I was looking at two certified pre-owned vehicles and was offered to take one home overnight to see how I liked it. Before I took the car home I sat...
Review on Google+
Google+ Review
- November 16, 2018
Left by Christian Sookdeo
Kervin made this experience everything you would expect and more for a luxury car purchase. He treats his clients time and money like his own. If that doesn't speak on having my best interest in mind he also consulted with meeting the needs of my significant other flawlessly. To put the cherry on...
Review on DealerRater
DealerRater Review
- November 15, 2018
Left by vasilverbelle
I have been a happy customer there for more than 30 years. Chris Garland has been there for 27 of those years. Chris is always courteous and attentive, and gives frequent updates on progress, I live in a rural area, transport school aged children, and it is essential that my vehicles be...
Review on Edmunds.com - Service
Edmunds.com - Service Review
- November 15, 2018
Left by efg090754
Brought my vehicle in for a warranty issue and a maintenance service. All went well, was given a loaner while mine was being repaired. As always, superb service from Steve and the maintenance staff. All issues resolved.
Review on Google+
Google+ Review
- November 15, 2018
Left by Sean Hamilton
Great customer service, very accommodating, very efficient with your time. Oh and the employees actually smile at you while you sit in the lobby waiting as they travel to and fro about their business.
Review on Google+
Review on Google+
Review on Google+
Google+ Review
- November 14, 2018
Left by Abdullah
5 stars for the service and for Patrick
Review on Cars.com
Cars.com Review
- November 13, 2018
Left by Rick Krna
Provided replacement tire. Waited while it was changed.
Review on Cars.com
Cars.com Review
- November 09, 2018
Left by Milli Grigory
The service rep handled my situation with care, professionalism and on a timely basis. I had the change my appointment time twice due to my husband being in the hospital. I appeared yesterday and ask if they could try to fit me in and they did. i am deeply grateful.
Review on Cars.com
Cars.com Review
- November 09, 2018
Left by Chau
Logan was great again taking care of my car. I will always use him and this Mercedes for my car needs.
Review on Google+
Review on Google+
Review on Cars.com
Cars.com Review
- November 07, 2018
Left by akram taha
Mercedes Benz of Richmond very good work and best services
Review on Google+
Review on Google+
Review on Google+
Google+ Review
- November 05, 2018
Left by RUTH ALBERT
Patrick is polite, profession, kept me posted on servicing and my vehicle was ready earlier than promised!!!
Review on Google+
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- November 03, 2018
Left by everafter1
I brought my car in for a number of issues. Patrick was very helpful in getting me in and out in a timely manner and understood all of my complaints. He also did a very good job working with my warranty company. I always had this vibration throughout my vehicle and did not think anything of it until...
Review on DealerRater
DealerRater Review
- November 03, 2018
Left by Linda58
My sales person was transparent, friendly and professional. Gave me the information so that I could make the best decision for me without being pushy.
Review on Google+
Google+ Review
- November 03, 2018
Left by Bud Jones
I purchased a vehicle from this dealership for my daughter. Fidel, salesperson, was extremely knowledgeable and very easy to get along with. After the sale, he continued to spend time showing my daughter how to use all the options and safety features.
Review on Cars.com
Cars.com Review
- November 02, 2018
Left by Gail Lyddane
Excellent service and very pleasant experience. The service advisor was very pleasant, yet informative. No surprises by the end of the service.
Review on DealerRater
DealerRater Review
- November 02, 2018
Left by snd567
Mercedes-Benz of Richmond had a good selection of cars en tried to accommodate our wishes. The purchasing transaction went very smooth and in a timely matter. Our sales rep Shawn Snider was professional, very knowledgeably and excellent to work with.
Review on DealerRater
DealerRater Review
- November 02, 2018
Left by Very satisfied
Bought a used car from the dealership was very impressed with everything and everyone. Car was cleaned , full tank of gas . People were very nice and friendly
Review on Cars.com
Cars.com Review
- November 02, 2018
Left by Richard Gooden
Few minor issues which require me to come back in to fix or correct.
Review on Edmunds.com - Service
Edmunds.com - Service Review
- November 02, 2018
Left by sevice
Great service, polite and profession. Keep in touch with progress. Very pleased.
Review on Google+
Review on Cars.com
Cars.com Review
- November 01, 2018
Left by delores pointer
Service was great and he kept me inform on progress of my car.
Review on Google+
Google+ Review
- October 30, 2018
Left by Ronald Welshman
It took 2 months for someone in service to answer the phone so I can get an appointment setup.
Review on DealerRater
DealerRater Review
- October 27, 2018
Left by Mackaye
I have an older car and I feel that the age of my car did not diminish service I received. I was kept abreast of what was going on during the time my car was at the dealership.
Review on DealerRater
DealerRater Review
- October 27, 2018
Left by Carservice2018
Steve and Kervin are the best! We are so appreciative that Kervin picks up our car and how attentive Steve and Kervin are. Thank you!
Review on Cars.com
Cars.com Review
- October 27, 2018
Left by Franco Laghi
Everything was OK .
Nevertheless I would like to bring to your attention my experience on the web of Mercedes-Benz.
Almost ten days ago I make my reservation for a service of my car on the web and I chat with a person. I was told that somebody was going to advise about my appointment for service...
Review on Google+
Review on Google+
Review on Cars.com
Cars.com Review
- October 26, 2018
Left by Chris Archer
20 thousand mile servi performed in a highly satisfactory manner. Service rep was very capable and
Competent. Service was completed in a quite reasonable time.
Review on Google+
Review on Google+
Google+ Review
- October 25, 2018
Left by Craig Hicks
Joey Harris was a great representative of this Mercedes Benz dealership. He was very informative and always was quick to respond and follow up on any questions we had. The support staff he worked with was on par and very friendly and made us feel at home. I look forward to keeping a good...
Review on Google+
Google+ Review
- October 25, 2018
Left by Amanda Haas
Great communication about my vehicle. Ive been so busy lately with work and life and the cleaned both the INSIDE and outside of my vehicle. That was such a wonderful surprise! Thank you!
Review on Google+
Google+ Review
- October 25, 2018
Left by Jim Revere
excellent service consultants and excellent service
Review on Cars.com
Cars.com Review
- October 25, 2018
Left by Linda Shank
My husband and I have purchased cars from this dealer for several decades and we will keep coming back. The dealership is run very professionally and the personnel are very proficient, responsive and knowledgeable. The team spirit is contagious. We are extremely satisfied with their service.
Review on Google+
Review on DealerRater
DealerRater Review
- October 25, 2018
Left by MB Driver
Excellent service advisers and excellent service. Really nice waiting room with coffee and soft drinks. I had a loaner and it was clean, well maintained and ready for me. I was happy to replace the small amount of gas I used. Staff is friendly and competent.
Review on DealerRater
DealerRater Review
- October 24, 2018
Left by Mario1955
It was a pleasure to work with Patrick Thompson with the recall on my Mercedes. Patrick e-mailed me with items that the mechanic found while working on my car. Items such as rear rotors and break pads . Even though I didn't have the breaks and pads done there I will have them done. I truly...
Review on Google+
Google+ Review
- October 23, 2018
Left by Patricia Powlesson
The Mercedes Benz of Richmond team handled my service visit quickly and professionally. Chris Garland , Service Manager , handled my visit with the highest level of excellence. Thank you team Mercedes !
Review on Google+
Review on Google+
Review on Google+
Google+ Review
- October 21, 2018
Left by Evelyn Lindsey
Logan, my service advisor, showed me more love than ive experienced at this service department in a very long time. I had actually stopped bringing my vehicle to the Broad Street location until I met with Logan Bunger. My service technician was awesome as well! Feels like Im driving a new suv....
Review on Cars.com
Cars.com Review
- October 21, 2018
Left by Reginald Alexander Lewis
Very good service took care of me as soon as I got there
Review on Cars.com
Cars.com Review
- October 20, 2018
Left by Mohammad Zeb
Staff is friendly and very help full. I'll highly recommend this location for service.
Review on DealerRater
DealerRater Review
- October 17, 2018
Left by Efg
As always, Steve Hunnewell does a great job in keeping me informed as to the status of my service. I appreciate the effort he puts into ensuring all goes well with my vehicle. I highly recommend him and the great staff at Mcgeorge Mercedes of Richmond.
Ed Greenbaum
Review on Google+
Google+ Review
- October 15, 2018
Left by Sharon Hoang
Steve always takes good care of me and my ML 350. No complaints!Sharon Hoang
Review on Google+
Google+ Review
- October 12, 2018
Left by Jeryl Saul
I took my car in for replacement of the broken backup camera. The dealership went to bat for me and got M-B to cover the cost of replacement. Gary (my Service Advisor) was very responsive in advising me as the repair work progressed and in letting me know as soon as the car was ready for pickup....
Review on DealerRater
DealerRater Review
- October 12, 2018
Left by Blessed
My service advisor, Patrick Thompson, continues to give courteous, attentive, and knowledgeable service. He was very considerate of my time with the check-in process.
Review on Google+
Review on Google+
Google+ Review
- October 10, 2018
Left by Joan Shepherd
Logan provides exceptional customer service and assures my vehicles are serviced promptly. He gets answers to all my questions and makes me feel as if he wants to provide the best service possible.
Review on DealerRater
DealerRater Review
- October 10, 2018
Left by Beau22@cnu
I had a great purchase experience at Mercedes Benz of Richmond. Mike Rosen did a Outstanding job. I have never enjoyed buying a car but this dealership does a awesome job and makes it a enjoyable experience.
Review on Google+
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- October 08, 2018
Left by Bianca1999
I came in with a flat tire. Even though I didnt have an appointment Patrick Thomas took my car in, explained to me in details what my options where and adviced me accordingly. They changed my two back tires nicely and promptly. They also followed up the next day to ask if I had any problems with...
Review on DealerRater
DealerRater Review
- October 06, 2018
Left by Mercedesbenzc450
Awesome! No issues Great people real friendly Great process and vey structured in and out in no time. Sales people as well as drivers are very friendly
Review on Google+
Google+ Review
- October 04, 2018
Left by Robin Zinsser
I was delayed at work, late to the appointment and needed to get back as quickly as possible to work. Chris was so nice and helpful! They had me back to work in no time! Thank you!
Review on Cars.com
Cars.com Review
- October 04, 2018
Left by Karen Owens
Patrick Thompson does an Excellent job. The dealership is convent to my office and home.
Review on Cars.com
Cars.com Review
- October 04, 2018
Left by Robert
Excellent service. Logan Bunger is a real pleasure to work with on any transaction
Review on DealerRater
DealerRater Review
- October 04, 2018
Left by Dealer
They did a great job servicing the Mercedes 350. They also gave us a car which made the day run more smoothly. It was an excellent service! Totally recommend it.
Review on DealerRater
DealerRater Review
- October 04, 2018
Left by dlj wagon
Jen Kiser was so so helpful to my husband and me when we purchased our 2019 station wagon. He always went beyond the extra mile to assist us and was there for many meetings before the purchase and during the still ongoing training. He even went to Verizon to have updates put on my phone and spent...
Review on Cars.com
Cars.com Review
- October 04, 2018
Left by Lin Campbell
I have purchased nine cars from this dealer and they have been easy to work with and the service has been great.
Review on Google+
Google+ Review
- October 03, 2018
Left by nancy reddy
Only had a 20k service but I was taken in and completed in less than an hour. They even washed my car, very friendly and professional.
Review on Google+
Review on Cars.com
Cars.com Review
- October 02, 2018
Left by Kathy Mullsteff
This is my 3rd car from McGeorge Mercedes because of their sales and service department. I feel very comfortable working with the McGeorge team.
Review on DealerRater
DealerRater Review
- October 02, 2018
Left by Mbbussa
Logan is just AWESOME!!! Really listens to customer needs and concerns
Their customer service is most probably why Ill buy my next car from Mbusa
Customer first
Thank you
Review on Edmunds.com - Service
Review on Google+
Review on Google+
Review on Cars.com
Cars.com Review
- September 26, 2018
Left by Dr. Teresa S. Johnson
I have had nothing but wonderful experiences with Mercedes since 2015. The day began with Chris Garland who provided outstanding customer service on my E350 2013 Mercedes. Thank you Chris for quality service with the A7 service and the loaner car. Because of your customer care, I left there feeling...
Review on Cars.com
Cars.com Review
- September 24, 2018
Left by Tabathia Smith
Awesome! Finally! I went in for a state inspection on an 18 year old car, and it passed inspection!!! They made recommendations, but the total of the recommendations were over $4,000 and the car is maybe worth that
Review on Google+
Google+ Review
- September 24, 2018
Left by Jane Baker
This used to be an establishment with fine service . Ill be buying a Lexus next after 30 years of Mercedes. I dont need lectures from my service advisor Patrick!!
Review on Edmunds.com - Service
Edmunds.com - Service Review
- September 23, 2018
Left by BAB
Received Outstanding Service Plus when I was at dealership for an "auxiliary batter malfunction"
Review on Google+
Review on DealerRater
DealerRater Review
- September 22, 2018
Left by J Fulton
Excellent & smooth. From scheduling the appointment to receiving a text that my car was ready. I appreciate the professional staff. The cashier Tyler & Logan deserve a BRAVO.
Review on Google+
Review on Google+
Google+ Review
- September 21, 2018
Left by Kaushal Patel
Great Customer Service, Very Helpful associates.
Review on Cars.com
Cars.com Review
- September 20, 2018
Left by David
Very professional. Patrick went above and beyond. Found other problem and had it repaired on the spot.
Review on DealerRater
DealerRater Review
- September 20, 2018
Left by RVA Customer
My GL required a warranty repair and a troubleshoot look at a warning indicator light. It turned out that the troubleshoot repair required a longer time period to complete than anticipated . Chris Garland, Service Manager, kept me well informed throughout the process and everything was fixed as...
Review on DealerRater
DealerRater Review
- September 19, 2018
Left by Chris
The salesman and the staff did everything in their power to make sure I was completely satisfied.
The salesman went beyond what I thought he would do to find the car I described to him.
He found it!! The finance manager gave me so many options to chose from.(To make me feel comfortable with my...
Review on Edmunds.com - Service
Edmunds.com - Service Review
- September 19, 2018
Left by Steven
Wonderful as always
Review on Google+
Review on DealerRater
DealerRater Review
- September 16, 2018
Left by Nighthawk
This dealership responds to your service needs with established experience personnel with a friendly and clean environment. I really love this dealership. My service representative, Steven Hunnewell, kept me informed while my car was in for service and informed me of other things that were needed...
Review on Google+
Google+ Review
- September 15, 2018
Left by Antoinette Talley
I had an awesome experience I talked with my service advisor several times a day he was prompt in calling me back he made me feel like a valued customer. My vehicle was repaired 4 days ahead of schedule. Great job Mercedes Benz of Richmond. Special thank you to Logan Bunger he was AWESOME!!!!
Review on DealerRater
DealerRater Review
- September 15, 2018
Left by Florence
I had experienced a problem with my car the night before and arrived without an appointment but the staff were very nice and accommodating. They completed all the work needed earlier than expected. I was very pleased with my new service advisor Gary Biunno, he explained things and called promptly...
Review on Google+
Review on Cars.com
Cars.com Review
- September 15, 2018
Left by Michael Arcarese
Everything went smooth and even received an unexpected loaner car
Review on Cars.com
Cars.com Review
- September 12, 2018
Left by Mollie anderson
Excellent experience. Well versed, articulate professionals.
Review on Cars.com
Cars.com Review
- September 12, 2018
Left by Rachel Trombetta
During my first maintenance the experience was pleasurable. When a mistake did happen, Ron and PATRICK were very honest which I truly appreciate!
I am still a loyal fan!
Review on Google+
Review on Cars.com
Cars.com Review
- September 10, 2018
Left by Supriya
Logan was professional and very helpful. I was very happy with my visit and service I was provided with. Thanks.
Keep up the great job.
Supriya
Review on Google+
Google+ Review
- September 10, 2018
Left by judy s
Service department. Plenty of staff. Make an appointment and be prepared for 10 to 15 minute consult.
Review on Cars.com
Cars.com Review
- September 09, 2018
Left by Shawntelle N Sass-Adih
Completely satisfied. Salesman Mr. Irvin Rich was very professional. An excellent salesperson.
Review on DealerRater
DealerRater Review
- September 09, 2018
Left by Author
The employee Carl Nelson was very prompt courteous efficient and within minutes identified the problem and fixed it . Please forward my appreciation to Mr. Nelson great employee
Review on Cars.com
Cars.com Review
- September 08, 2018
Left by David Adams
Great service experience as usual. I didn't have an appointment and the worked me in and I was very pleased with the experience
Review on Google+
Review on Google+
Review on Google+
Google+ Review
- September 08, 2018
Left by Leigh Moore
Always a pleasure to work with Chris and Mercedes Richmond. This is my sixth car purchased from MBR. The service is a breeze with great communication and quality of work executed.
Review on DealerRater
DealerRater Review
- September 08, 2018
Left by Senovia
Mr. Garland was professional and kind. Her saw to it that I did not have wait long, there was no need for a loaner car.
Review on DealerRater
DealerRater Review
- September 08, 2018
Left by EmptyNester
Purchased a pre-owned Mercedes convertible and Joey the salesman went over everything and answered all my questions. He was very helpful as we spoke via email and eventually in person. I never felt pressured or hassled. It was a great experience! The car did most of the convincing for me. I...
Review on Google+
Review on Google+
Review on Google+
Review on Google+
Google+ Review
- September 04, 2018
Left by V Bates
When I go to Mercedes-Benz of Richmond, Patrick is usually the person that handles the service for my car. The last time My car was in for service, Chris worked with me. Both men are always professional and caring about the specific needs for the car. And, they orchestrate with the Service...
Review on Cars.com
Cars.com Review
- September 01, 2018
Left by Woody Jenkins
Mercedes-Benz of Richmond consistently provides outstanding customer care and quality service. Routine maintenance is easy to schedule and handled expertly and quickly. I always leave the dealership confident that my vehicle has received the best care and service available.
Review on DealerRater
DealerRater Review
- August 31, 2018
Left by aruba
really great- were able to get my car inspected even though I did not have an appointment. always easy to work with and always friendly
Review on Google+
Review on Cars.com
Cars.com Review
- August 30, 2018
Left by Bill Figaro
Gary Biunno has been my service rep. For a few years now and he is the consummate professional! From timing to pricing and delivery, Gary is outstanding in every way.
Sincerely,
Bill Figaro
540.353.1673
Review on Cars.com
Cars.com Review
- August 30, 2018
Left by Sujoy Gill
Fast service. Easy to get a hold of. Great communication
Review on Google+
Review on Google+
Review on CarGurus
CarGurus Review
- August 28, 2018
Left by Tom
Beyond excellent. First class experience and professionalism. Prompt,
thorough, and exceeded expectations.
Review on DealerRater
DealerRater Review
- August 28, 2018
Left by CJ911
I purchased a used vehicle from Mercedes Benz of Richmond, and they went above and beyond to help make the deal happen. Special thanks to Joey Harris for his hard work!
Review on Cars.com
Cars.com Review
- August 28, 2018
Left by Jakob Pribil
Professional service, everyone is very kind and willing to assist. Steven Hunnewell is very polite and Can't do enough to please the customer.
The technician Charles is also very helpful and explains the work in detail if necessary.
Review on CarGurus
CarGurus Review
- August 28, 2018
Left by Tom
Beyond excellent. First class experience and professionalism. Prompt, thorough, and exceeded expectations.
Review on Google+
Review on Google+
Review on Google+
Google+ Review
- August 25, 2018
Left by Trish Lambert
It is with great sadness that I write this review. I have been a loyal customer of MB of Richmond for over 10 years. I have purchased two cars from there and they have been the only ones to service my car, including tires.. If the mechanics told me it needed to be done, then I knew it...
Review on Google+
Review on Google+
Google+ Review
- August 25, 2018
Left by Anita Harrington
Great job keep the good work up
Review on Google+
Review on Google+
Google+ Review
- August 22, 2018
Left by Vernon Spratley
First Class service.Jennings Kisner was terrific and very informed.Great experience
Review on Google+
Google+ Review
- August 22, 2018
Left by Mary Janacone
Mercedes-Benz of Richmond Service Center is by far the best service center I have been to. The staff is very professional, organized, and helpful. If you want your car to have the best care possible, visit this dealership.
Review on Cars.com
Cars.com Review
- August 22, 2018
Left by Alicia Gwathmey-Smith
Service representative (Steven) was courteous and professional. I was waited on immediately. The facility was clean and attractive. The employees were friendly, attentive and pleasant.They made for a GREAT start of my day.
Review on Google+
Review on Cars.com
Cars.com Review
- August 22, 2018
Left by Taylor Reveley
in and out quickly
able to handle completely one aspect of what I needed and to let me know that the other aspect will take another appointment lasting several hours
Review on Cars.com
Cars.com Review
- August 22, 2018
Left by JH
Very easy and professional service appointments, fast check in, expert help from Chris Garland. We have had 14 Mercedes over the years, lived in several states, and his is the most professional dealership of them all.
Review on Google+
Review on Google+
Google+ Review
- August 22, 2018
Left by Chau Cao
Logan was a pleasure to work with. He kept me posted through the process through text and did they job with 5 star quality! Would come again!
Review on DealerRater
DealerRater Review
- August 22, 2018
Left by 2013450GL
Scheduling service has never been easier! I'm in and out quickly and the staff is over-the-top friendly. Everyone seems to focus on giving great service!
Review on Google+
Review on Cars.com
Cars.com Review
- August 22, 2018
Left by Edward S. Whitlock, III
Excellent service. Company always accommodating. Friendly personnel.
Review on Yelp
Yelp Review
- August 16, 2018
Left by Trev M.
U recently purchased a used Audi from this dealership, about 2 & 1/2 months ago, and have nothing good to say.The vehicle was in the $80,000 range, so not real high end but not cheap either. The vehicle was supposed to have been fully inspected, and the only thing noted was that it did not have a...
Review on DealerRater
DealerRater Review
- August 16, 2018
Left by jvg3424
I was completely satisfied with Chris Garland customer service. As always he demonstrated professionalism courtesy and friendliness. I was a pleasure working with him. Great job!
Review on Google+
Review on Google+
Google+ Review
- August 14, 2018
Left by Robert Sine
Mike Rudin and Joey Harris have made this the best Mercedes Benz experience I have ever had. Both are very professional and knowledgeable about everything. I was treated like a King.
Review on Google+
Google+ Review
- August 14, 2018
Left by Mel Bulliner
My salesperson was by far the most professional person I have ever purchased a vehicle from. And your dealership in general between Shawn and Christine in finance made my experience the most easy and comfortable situation unlike past experiences at other dealerships. Kudo's to Shawn. I would...
Review on Edmunds.com - Sales
Edmunds.com - Sales Review
- August 14, 2018
Left by Terrace
I am completely satisfied with my purchase from start to finish, to include the price
Review on Cars.com
Cars.com Review
- August 14, 2018
Left by Eleanor Bloomfield
Sunvisor was replaced and everyone there was professional and courteous.
Review on Google+
Google+ Review
- August 13, 2018
Left by James White
I had an extremely difficult repair job on a diesel E series Mercedes, and MB of Richmond stayed with it the whole way, arranging factory help due to the significance of the problem even though the car was slightly out of the warranty period. I'd rate them as solid and customer focused! Very fair.
Review on Google+
Review on Cars.com
Cars.com Review
- August 10, 2018
Left by Kathy
As always, totally satisfied with the entire process and employees.
Review on Google+
Google+ Review
- August 09, 2018
Left by Elizabeth Moxey
Check engine light was on and vehicle was running rough. We limped into the dealership. Gary Biunno was right there to assist us without hesitation. The next morning I received a call from Gary saying it was all done. Apparently I had water in my fuel which caused a misfire. Thank you so much for...
Review on Google+
Review on Cars.com
Cars.com Review
- August 08, 2018
Left by Charles Avery
This is an excellent service dealer. I bought 2 cars and sent 2 friends, who bought a total of 4 cars.
Review on Google+
Review on Google+
Google+ Review
- August 05, 2018
Left by Andre Johnson
Service department is exceptional. Great inventory of new and certified pre-owned vehicles. Knowledgeable sales and service staff.
Review on Google+
Review on CarGurus
CarGurus Review
- August 04, 2018
Left by GuruTRW1H
Salesman was nice and informative
Review on DealerRater
DealerRater Review
- August 04, 2018
Left by wc banze
I was impressed by the quality and througness of the service provided, which included a referral to the dealership body shop.The timely of the service wa particulary impress
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- August 03, 2018
Left by Happy Customer
Excellent service all way around. We felt that everyone involved was making a superior effort to address all of our concerns and needs. Very professional and qualified people. This was a very good experience.
Review on Google+
Google+ Review
- August 01, 2018
Left by E 392Scatty
Driving from New York to this dealership was definitely worth it! Mike Rosen was great throughout the whole process.
Review on Google+
Google+ Review
- August 01, 2018
Left by Emilio Perez
Driving from New York to this dealership was definitely worth it! Mike Rosen was great throughout the whole process.
Review on Google+
Review on DealerRater
DealerRater Review
- July 31, 2018
Left by David53
I giving this review because of the service and the quality that Mercedes Ben's of Richmond to my wife and I. We have been satisfied since 2008, when she bought her first SLK 350 and my CLS 550.
Review on Google+
Review on Cars.com
Cars.com Review
- July 30, 2018
Left by Walters
The service was great, and the employees were very nice.
Review on Google+
Review on Google+
Google+ Review
- July 29, 2018
Left by Lawrence Coleman
SALES ARE AWESOME SERVICE CENTER NOT A GOOD IDEA MISDIAGNOSED CAR TWICE MADE ME PAY BOTH TIME HAD TO TELL THEM THE PART TO PUT ON NOW THE PROBLEM IS SOLVED BUT MY ENGINE RUNS ROUGH FOR SOME MAINTENANCE THEY SAID I NEEDED AN EASY 800 REPAIR COST ME ABOUT 2500
Review on Google+
Review on Google+
Review on Cars.com
Cars.com Review
- July 26, 2018
Left by Clarence Mills
Overall the experience was very good. Took the time they said it would take and facilities were very good for the wait.
Review on CarGurus
CarGurus Review
- July 25, 2018
Left by bonnie1235
The car that I was interested in had been sold. Salesman agreed to advised if
something came up that fit my criteria. Good customer service.
Review on Google+
Review on CarGurus
CarGurus Review
- July 25, 2018
Left by bonnie1235
The car that I was interested in had been sold. Salesman agreed to advised if something came up that fit my criteria. Good customer service.
Review on Google+
Review on Google+
Google+ Review
- July 22, 2018
Left by Nalini Jagnarain
My loaner was ready for me as soon as I got to the Dealer for my A Service. My service was done by the end of the day and Patrick kept me informed on the status and recommendations. Very high level of service from Patrick Thompson.
Review on Google+
Google+ Review
- July 20, 2018
Left by Tonia Robinson
Very disappointed did not receive the high level of service compared to the dealership in Alexandria. We were given the wrong appointment time, the loaner car dirty someone previously used it and pet hair was everywhere. When picking up our vehicle after being serviced it was cleaned at the...
Review on Cars.com
Cars.com Review
- July 20, 2018
Left by Robert
Excellent Service. Logan is the best.Very helpful and made the experience very pleasant.
Review on Google+
Review on Google+
Review on Google+
Review on Google+
Google+ Review
- July 18, 2018
Left by Arvind Desai
My state inspection was a breeze at McGeorge Mercedes and Gary was wonderful to work with. Quick and professional treatment.
Review on Google+
Review on DealerRater
DealerRater Review
- July 17, 2018
Left by sbhoang
Mercedes told me that my appointment would be a 'no charge'. They even texted me the zero cost, but when I went to check out the man at the counter said I owed $76.00. My service manager, Logan said he would take care of it and I received a receipt showing a zero balance. S. Hoang
Review on DealerRater
DealerRater Review
- July 17, 2018
Left by HSY
Logan is very professional and take care of my car .He is the best service representative! Also the technician finished my car in an appropriate time . Thank you
Review on Google+
Review on DealerRater
DealerRater Review
- July 15, 2018
Left by Valentine Love
From the moment I pulled into the dealership until I returned to pick up the EzPass tag that I forgot in the loaner, I experienced outstanding service. Logan made me feel special as he listened to the concerns I had regarding my vehicle. He worked hard to make sure that I was satisfied.
Review on Google+
Google+ Review
- July 14, 2018
Left by Shravan Kumar
Great team at MB of Richmond. Very happy with all the help from Jen Kaiser. Unfortunately could never see the concierge Kai-elle even though I stopped by on the second day which would have been more helpful. Had to figure out most of the electronics stuff myself. Still have some questions but do not...
Review on Google+
Review on DealerRater
DealerRater Review
- July 12, 2018
Left by AMG63S
The proffessional service team evaluated and fix the problem with my AMG quickly. I appreciate their thorough care they gave my car. Logan explained the problem clearly and kept me in the loop as the warranty repair was underway.
Review on Google+
Review on Google+
Google+ Review
- July 12, 2018
Left by Marilyn Hill
Excellent service. Patrick is awesome.!!!!!!
Review on Google+
Review on Google+
Review on Facebook - Web
Facebook - Web Review
- July 08, 2018
Left by Michael Levin Maszaros
Ive only ever purchased cars from here (since I was 22!). They are warm, welcoming, and friendly. Theyve never forgotten a birthday. Once when I was featured in the paper for one of my interior design projects, they clipped the article and mailed it to me for me to have framed. You definitely get a...
Review on Facebook
Facebook Review
- July 08, 2018
Left by Michael Levin Maszaros
Ive only ever purchased cars from here (since I was 22!). They are warm, welcoming, and friendly. Theyve never forgotten a birthday. Once when I was featured in the paper for one of my interior design projects, they clipped the article and mailed it to me for me to have framed. You definitely get a...
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- July 05, 2018
Left by Army Army S
Our sales associate Kervin has been polite, professional, and helpful. I am completely satisfied with the purchase experience. The waiting time for building the car is a bit long though. But it's exactly how we wanted it. Worth the wait.
Review on Google+
Review on Google+
Review on Google+
Google+ Review
- July 04, 2018
Left by Mike V
Great Staff - Easy purchasing process, everyone was very friendly and ensured I was happy, would absolutely buy again
Review on Google+
Review on DealerRater
DealerRater Review
- July 02, 2018
Left by kelly627
Extremely satisfied.
The service technician even tried to fix the mirror while I was scheduling the appointment for the next day. Now, that is first class service in my book.
The bottom line, there was NO charg to repair side mirror when it was all said and done.
God Bless good dealerships like...
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- June 23, 2018
Left by Hanover Girl
Needed 4 new tires and was concerned about my brakes. I was given tire options, found out my brakes were fine, and was kept updated as I waited for my car.
Review on DealerRater
DealerRater Review
- June 22, 2018
Left by businesscar girl
I was very satisfied with the service I received recently from McGeorge Mercedes Benz. The loaner car made it most convenient to work with your dealership.
Review on DealerRater
DealerRater Review
- June 21, 2018
Left by MB owners for life
I found the CPO vehicle I was looking for online and contacted the dealership for more information. I received a response the same day with a complete brochure outlining the vehicle and its history. We visited the dealership within the week and purchased the vehicle. The entire process was extremely...
Review on DealerRater
DealerRater Review
- June 21, 2018
Left by ARCARRINGTONSR
Steven Honeywell and the team did an awesome job with getting my wife a loaner of equivalent model. The service was a recommendation from a previous visit the week prior. The service was completed in a very timely manner and we were kept up to date throughout the process. We will be back and...
Review on Google+
Google+ Review
- June 20, 2018
Left by Joan Golden
Great service. Very quick. Went in to get my free state inspection. Got a free car wash too!
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- June 18, 2018
Left by FASTSL
MY CAR BROKE DOWN IN THE MIDDLE OF AN 9HOUR TRIP IN WHICH LEFT ME HERE AT THIS DEALER FAR FROM HOME .AFTER SOME MINOR MIS COMMUNICATION ' THEY WERE ABLE FIX MY SITUATION, AN GET MY CAR BACK IN HIGHWAY ORDER' THANKS TO CHRIS GARLAND , AN LOGAN BUNGER OF THE SERVICE TEAM' AN( KEITH REDDY WHO...
Review on Google+
Google+ Review
- June 17, 2018
Left by Matt&Anita Cooke
Many thanks to Fadil and the rest of Richmond Mercedes-Benz team for the most pleasant car buying! Extremly happy returning costumer - no car like Mercedes-Benz!!!
Review on DealerRater
DealerRater Review
- June 17, 2018
Left by Jtermini30
Using Fadhil our local salesman was a very professional and enjoyable experience. This is the second time we used Fadhil and he provided us with the expert knowledge of the vehicles as well had patients with us as we are finicky vehicle buyers.
Review on Google+
Review on Google+
Review on Google+
Review on Cars.com
Cars.com Review
- June 14, 2018
Left by Shelia
My Experience at Mercedes Benz of Richmond was fantastic. Mr. Patrick Thompson was a pleasure to work with. He is personable, knowledgeable and professional. He genuinely cares about his clients.
It is refreshing to know that there are still those who take pride in their work. I give Mr. Patrick...
Review on Google+
Review on Google+
Review on Google+
Review on Google+
Review on Google+
Review on Google+
Google+ Review
- June 08, 2018
Left by andu feyisayo
Great experience, had to go for oil change and other service for my GLA250 , is was done right on time and perfectly done. They also checked other minor stuff for me and let me know before it becomes something big, so I got it fixed on my second appointment. Logan Bunger was my service manager ,...
Review on Google+
Google+ Review
- June 08, 2018
Left by Fay Lohr
I love McGeorge, the service is incredible and everyone is anxious to be of help. There is no high pressure, just making sure you are a satisfied customer. They respect your time . Great place to do business.
Review on Facebook - Web
Facebook - Web Review
- June 08, 2018
Left by Susan Godman Rager
Mercedes-Benz of Richmond is a family tradition of ours. We've been their customers for sales and service for over 20 years. Never had a problem, always treated courteously, professional and competent attendance to both sales and service.
Mercedes-Benz of Richmond Replied: Thank you for being such a loyal customer, Susan!
Review on Facebook
Facebook Review
- June 08, 2018
Left by Susan Godman Rager
Mercedes-Benz of Richmond is a family tradition of ours. We've been their customers for sales and service for over 20 years. Never had a problem, always treated courteously, professional and competent attendance to both sales and service.
Review on Google+
Review on Cars.com
Cars.com Review
- June 06, 2018
Left by Dayna Paxton
Follow-up to correct an oversight from a service appointment was FANTASTIC. Everyone I worked with or talked to, including Chris on the day I brought my Mercedes back in for updating, was professional and courteous. It is a joy to work with people who care about your concerns and then do what...
Review on Cars.com
Cars.com Review
- June 06, 2018
Left by ARLETTE FOSTER
Normally have my car repaired at Tysinger Motors in Hampton. Although I believe the cost was a bit steep, I have high marks for the customer service I received from the Technician.
Review on DealerRater
DealerRater Review
- June 06, 2018
Left by Longtime customer
Just showed up with a problem with a tire....six or eight folks in front and they took me in and fixed the problem in a short period of time...perfect customer service!
Review on DealerRater
DealerRater Review
- June 06, 2018
Left by Amandahaas
Everything always goes smoothly! Thanks for an easy experience as always. Im treated like royalty when I get my vehicle serviced here. Thank you!
Review on Google+
Review on Cars.com
Cars.com Review
- June 06, 2018
Left by Eugertha T. Minnicks
Excellent service and efficient service rep. Service done in a timely manner. Thanks
Review on Google+
Review on Cars.com
Cars.com Review
- June 05, 2018
Left by Berry F. Wright, Jr.
Excellent experience. This dealership is a prime example of how good customer service should he demonstrated to the public. As a customer I always feel that they have given me personal service in meeting my needs for service. They are always pleasant, helpful, and just great to deal with. Their...
Review on Google+
Google+ Review
- June 05, 2018
Left by Jack Douglas
The service department at Mercedes-Benz of Richmond gets it right each time and is a pleasure to deal with. When I call to make an appointment they always ask if I need a courtesy car. When I get there Gary Biunno and Chris Garland are always attentive and courteous. The checkout, payment is easy...
Review on Google+
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- June 05, 2018
Left by Stephanie27
The customer service was very good.. the rep (Patrick) assigned to me was very helpful and kept me informed, however the length of time it took to repair my tire was a little too long for my liking ( 5 days)
Review on DealerRater
DealerRater Review
- June 05, 2018
Left by Wahoo71
From appointment scheduling, through service intake, through follow up during service with all questions answered through delivery after service completion, the customer service at MBR is always top flight. That is why I return time after time.
Review on DealerRater
DealerRater Review
- June 05, 2018
Left by Jakasykes
Austin has the most pleasant disposition and always goes out of his way to give you that great customer care experience. I was worried that I would be late returning the loaner vehicle due to an appointment. However, he assured me that it would be okay to take my time and not rush; and that I could...
Review on DealerRater
DealerRater Review
- June 05, 2018
Left by Bobby
It didn't take long, for the service I had done very good job. Will recommend that everyone should choose thos dealership. I will return
Review on DealerRater
DealerRater Review
- June 05, 2018
Left by Dee
I appreciate that both Mike and Kathie spent the time discussing various details with me. They listened to my requirements and met them. It was that easy and I thank them for listening as this is very important to me.
Review on Cars.com
Cars.com Review
- June 05, 2018
Left by SJ Perry
The road assistance was excellent. The technician who came to the house was very knowledgeable and explained everything. Really took care of the problem and was quick and efficient.
Review on Cars.com
Cars.com Review
- June 05, 2018
Left by Ken H.
Chris Garland and the whole service team do an outstanding job. There are customer focused and customer friendly.
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- May 19, 2018
Left by Kanza1208
The service we recieved during our visit was nothing short of amazing!
We worked with Joey, Joe, and Christine to close the deal on our C300 and they were extremely transparent and helpful throughout the entire process.
The C300 we took home was different than the one we initially intended on...
Review on Google+
Review on Google+
Review on Google+
Review on Cars.com
Cars.com Review
- May 17, 2018
Left by Helen S Ware
I was more than satisfied with my recent visit to McGeorge. Steve Hunnewell was very thoughtful to help me have an estimate on my car for a repair, and explained everything very thoroughly.
Review on Google+
Google+ Review
- May 16, 2018
Left by Natacha Williams
Dropped my Mercedes Benz off for maintenance and staff was quick, courteous and even gave us a ride to our destination. Great customer service and so proud to be a part of the Mercedes Benz family.
Review on Cars.com
Cars.com Review
- May 15, 2018
Left by Sue
Worked with Fadil. He is the best! Helped me find the right car for my family.
Review on Cars.com
Cars.com Review
- May 14, 2018
Left by Joanna Elfering
Outstanding service overall. Always there when I need them.
Thank you Steve Hunnewell!
Review on Google+
Review on DealerRater
DealerRater Review
- May 12, 2018
Left by MaxiFran
Everyone we dealt with at Mercedes-Benz of Richmond was professional, courteous, efficient and friendly. All this plus reasonable prices. What more could you want from a dealership?
Review on Google+
Review on Google+
Review on Cars.com
Cars.com Review
- May 10, 2018
Left by Roger
The only concern was that I needed a pick up car to get me from work to to the dealer and that was poorly communicated and I had to request the car before they closed the service area.
Review on DealerRater
DealerRater Review
- May 10, 2018
Left by Mercies 4scp
See above. Problem with tire pressure. Dropped in on lunch break. Problem solved quickly. I have been pleased with sales and service thus far in my experience with this sales/service center. Staff is pleasant, efficient and accommodating.
Review on Google+
Google+ Review
- May 09, 2018
Left by Y
Great service and a nice waiting area-- couldn't ask for a better service experience.I just wish Mercedes-Benz vehicles were more reliable and less expensive to service/ repair.Also please offer more plug-in hybrid/ electric vehicles, it is especially frustrating as Mercedes does sell such vehicles...
Review on Cars.com
Cars.com Review
- May 09, 2018
Left by Vikas
My experience was great with the service I provided by the customer service representative Mr.Chris
Review on Google+
Review on DealerRater
DealerRater Review
- May 08, 2018
Left by Johnson4077
My husband and i brought my Mecedes in for routine service.
Mr. Patrick Thompson is our service advisor. He is very professional
and knowledgeable. Highly recommend him. He is an asset to your
dealership.
Review on DealerRater
DealerRater Review
- May 07, 2018
Left by GTC Bailey
Extremely professional and courteous personnel. Flawless execution of preparation and delivery of vehicle. The vehicle was perfectly detailed, the gas tank was filled, license plates were installed by the time the paperwork was finished with no waiting!
Review on DealerRater
DealerRater Review
- May 06, 2018
Left by Yadira4840
Went in for a routine service and left w/a new Sence of a job well done by everyone involved. And Im not associated w/anyone at the dealership. And I will always return to this dealership for service.
Review on Google+
Google+ Review
- May 05, 2018
Left by Nalini Jagnarain
Very high level of service from Patrick Thompson.
Review on DealerRater
DealerRater Review
- May 05, 2018
Left by ChrisZ
Fadil Pehlic was great to work with and the rest of the team there was very nice and accommodating. I am very pleased with the purchase thus far.
Review on Cars.com
Cars.com Review
- May 05, 2018
Left by Alice Knight
Everything from car buying to service is done to perfection.
Review on Google+
Google+ Review
- May 04, 2018
Left by Sky Cline
Great experience. Honest. Fair Price.
Review on Google+
Google+ Review
- May 04, 2018
Left by SoulStar Artistry
Irvin was awesome!He was the 1st to great me and make me feel welcomed. He was extremely honesty and professional. I am so in love with my Mercedes. Cathy made it so easy by calming my nerves answering my questions and giving me options also with honesty and professionalism. I'd definitely recommend...
Review on Cars.com
Cars.com Review
- May 04, 2018
Left by Arnold Stolberg
Ive been buying high-end cars for three decades. My experience at McGeorge Mercedes is truly the best Ive ever had. The friendliness, knowledge-base and sincere, no pressure concern is impressive. I think this is going to be very good experience.
Review on Cars.com
Cars.com Review
- May 03, 2018
Left by Ronald E. Scott Sr.
Overall experience very good. Thought my trade allowance for my used Mercedes S550 should have been more, but they made me understand the bad market for used Mercedes.
Review on Cars.com
Cars.com Review
- May 02, 2018
Left by Elma R. Hall
Great service, friendly personnel, service was begun and completed according to schedule
Comfortable waiting room. I was given updates as the work was being done.
Overall a great experience, as usual, at this dealership.
Review on Google+
Review on Google+
Review on Google+
Review on Yelp
Yelp Review
- April 29, 2018
Left by Cathy S.
My husband had been looking for a used corvette for some time and found one at this establishment. We tried the car out and sat down to make financial arrangements for trade-ins, etc. My husband called the following Saturday to set up an appointment to finalize the sale. We could either come that...
Review on Facebook
Facebook Review
- April 25, 2018
Left by Sharon Barksdale
Best Car Buying Experience Ever Mrs. M, my mother
Thank You Mr. Kervin Ridgley, Master Certified Consultant.
Listen I purchased my brand new 2016 GLE 350 SUV from Kervin R. a couple years ago and was very pleased with how easy he made it!! (Tried & True Dream-Maker) So my mom was looking to...
Review on Facebook - Web
Review on Google+
Google+ Review
- April 24, 2018
Left by Alonzo Battise
The worst parts department I've ever had to deal with ever. Go to Midlothian MB alot more knowledgeable about everything.
Review on DealerRater
DealerRater Review
- April 23, 2018
Left by Rodney47
Chris Garland takes care of me exceptionally well EVERY time I have my car serviced at McGeorge Mercedes and he is always there to be of assistance to me.
Review on Cars.com
Cars.com Review
- April 23, 2018
Left by Dr. Teresa S Johnson
Thank you Logan, Steven Hunnewell, and team! I can always count on fast, quality and fantastic customer service. I appreciate the wonderful experiences every time. I didn't purchase during this visit, but when I did the experience was awesome.
Dr. Teresa S. Johnson
Review on Google+
Google+ Review
- April 22, 2018
Left by ALTAF KAPADIA
If you are buying a Benz talk to Josh, very helpful
Review on Google+
Review on Google+
Google+ Review
- April 21, 2018
Left by Linda Tyler
I am pleased but my car was not completely washed as requested
Review on DealerRater
DealerRater Review
- April 21, 2018
Left by NoName
Overall experience is most acceptable. This not first new car from MB of Richmond!!! People are quite helpful and I will obviously consider them again next time.
Review on Cars.com
Cars.com Review
- April 21, 2018
Left by Jerome Hargrove
This was the most enjoyable experience I have ever had in buying a car. The salesman (Josh) was very knowledgeable and made the buying experience great. I would buy from Josh again.
Review on Facebook
Facebook Review
- April 19, 2018
Left by Soulmaz Taghavi
Very bad experience. I wanted to buy a Certified Used Mercedes with specific qualifications that seemed pretty reasonable. I went back and forth with Kervin and Joe for over a month by email, test drives and in-person meetings. We had two cars pulled from under us - one was sold after I had...
Review on Facebook - Web
Facebook - Web Review
- April 19, 2018
Left by Soulmaz Taghavi
Very bad experience. I wanted to buy a Certified Used Mercedes with specific qualifications that seemed pretty reasonable. I went back and forth with Kervin and Joe for over a month by email, test drives and in-person meetings. We had two cars pulled from under us - one was sold after I had...
Review on Cars.com
Cars.com Review
- April 18, 2018
Left by Roopesh
Overall experience was very good. Service is very good. And the employees were very professional.
Review on Google+
Google+ Review
- April 18, 2018
Left by Michael Lewis
I have a 2011 E350 that was in need of the B3 service, but I didn't have time to do the entire service (it takes about 5 hours) so instead they just gave me the service I really needed before my trip and allowed me to reschedule the rest on my return... Saved me a lot of time... Thank you very much!
Review on DealerRater
DealerRater Review
- April 18, 2018
Left by BIRDMOM
Always treated friendly and professionally and kindly.. Arranged for an early appointment at my request and greeted when arrived. Waiting room was comfortable and enjoyable. My car was treated well.
Review on Google+
Google+ Review
- April 17, 2018
Left by Dan Radack
Excellent experience. No pressure. Very knowledgeable and completely professional. Would definitely buy from this dealership again.
Review on Google+
Review on DealerRater
DealerRater Review
- April 14, 2018
Left by smrs55
Best Service team in Richmond - Excellent Service Advisor in Logan Bunger
Great amenities and excellent waiting lounge where you can work while you wait for your vehicle to get serviced
Review on Google+
Review on Google+
Review on Cars.com
Cars.com Review
- April 11, 2018
Left by NEH
Exceeds expectation on regular basis. Service is now a strong point in choosing this dealer.
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- April 10, 2018
Left by JamesML350
The experience I encountered at the dealership with the salesman and the contract lady was very professional and amazing. Thanks for everything including my ML350.
Review on Cars.com
Cars.com Review
- April 09, 2018
Left by Patricia
The entire experience at the West Broad Street location is exceptional! From Gary, my service advisor to the quality of the work, every detail carries the Mercedes distinction. The lounge is welcoming with nice newspapers, and I actually enjoy waiting!
I will be a customer for life at this...
Review on Cars.com
Cars.com Review
- April 08, 2018
Left by Carol Wiggins
Exceptional customer service. Was very timely with getting me in and out
Review on Google+
Review on Cars.com
Cars.com Review
- April 08, 2018
Left by Curtis Sims
I am completely impressed with the people, the care, the vehicles, and the atmosphere at Mercedes-Benz of Richmond. Everyone is so friendly, helpful, professional, and knowledgeable. Logan Bunger is the best service manager I have every deal with at Mercedes-Benz.
Thank you so much.
Curtis Sims
Review on Google+
Review on Google+
Review on Google+
Google+ Review
- April 05, 2018
Left by Michael Pishner
MB Of Richmond as once again proven to me that they are the only place that I will take my 2016, and 2017 Mercedes for service. Great Job!
Review on Google+
Review on DealerRater
DealerRater Review
- April 04, 2018
Left by Rohan123
I have always enjoyed visiting your dealership. Everybody always try to help. Mike Rosen was exceptionally great in helping the selection of the new car and pricing
Review on DealerRater
DealerRater Review
- April 03, 2018
Left by wdbmcb
Probably the first time in my car purchase history that buying a vehicle was efficient, clearly comprehensive and did not take all day. Explaining how the operated was clear and understandable.
Review on DealerRater
DealerRater Review
- March 31, 2018
Left by James (Jim) Johnson
Very extraordinary service.. Patrick was very helpful and professional. He answered all questions I had and made sure I was comfortable while waiting. He made certain that all my questions were answered..
Review on Facebook
Facebook Review
- March 30, 2018
Left by Kimberly Gaines
ABSOLUTELY Wonderful!!!!! I purchased all weather mats and the gentleman who helped me was fantastic.!!! Thank you.
Review on Facebook - Web
Facebook - Web Review
- March 30, 2018
Left by Kimberly Gaines
ABSOLUTELY Wonderful!!!!! I purchased all weather mats and the gentleman who helped me was fantastic.!!! Thank you.
Review on Google+
Review on DealerRater
DealerRater Review
- March 29, 2018
Left by Mbbussa
Very considerate of customers needs and time. They make appropriate suggestions without being pushy and are very respectful of customers choices..
I look forward to working with the sales team in the coming months and getting a new MB
Review on Google+
Review on Google+
Review on Cars.com
Cars.com Review
- March 27, 2018
Left by Kumar Raman
Excellent service by the Service Manager. Extremely responsive and understanding of the urgency.
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- March 27, 2018
Left by Adpervall
My service consultant Patrick at West Broad Street was great...very professional, courteous and his customer services was outstanding. I was greeted and assisted in a timely fashion and was in & out super fast...that's why I luv Mercedes they never let you down the quality of the vehicle and the...
Review on Google+
Review on Cars.com
Cars.com Review
- March 26, 2018
Left by Beth S.
I had a few repairs done on my 2014 ML 350. Patrick was my service provider and was great to work with. Customer service was great and I will definitely be using this dealership in the future.
Review on Facebook - Web
Facebook - Web Review
- March 26, 2018
Left by Jim Vail
We had a great experience purchasing a pre-owned Mercedes there. We drove over 100 miles to test drive a car there, and it was just what we wanted.
Review on Facebook
Facebook Review
- March 26, 2018
Left by Jim Vail
We had a great experience purchasing a pre-owned Mercedes there. We drove over 100 miles to test drive a car there, and it was just what we wanted.
Review on Google+
Google+ Review
- March 25, 2018
Left by Phil Theurer
Excellent experiencd. I had made an appointment and then had to cancel so I rescheduled online I thought. When I showed up for service it was apparent that I had not completed the process somehow and was not on the list. It was no problem they got me right in an as it was going to take longer...
Review on DealerRater
DealerRater Review
- March 25, 2018
Left by fungirl,1947
I was very satisfied with the service. The advisor took time to hear my concerns and followed through
with the4 service. My car was ready near the predicted time.
Review on Edmunds.com - Sales
Edmunds.com - Sales Review
- March 25, 2018
Left by MBfan1802
My sale rep, Kervin Ridgley of MercedesBenz of Richmond knew exactly what I wanted. This is the second MB that Kervin has found and sold to me. He patiently explained and demonstrated all the new features that I love. I also love the style of my GLC300 SUV and plan to take more road trips because of...
Review on Google+
Review on Google+
Google+ Review
- March 24, 2018
Left by David Powers
Service was great, loaner was great and the service was done on time.
Review on Google+
Review on Google+
Google+ Review
- March 23, 2018
Left by shavonnie zimmerman
My service experience was professional and pleasant. I hadn't been in for service for some time since I rarely drive this car and it was great to still see some familiar faces. Patrick was phenomenal as always. I was treated with the same quality of sevrvice I've grown to appreciate.
Review on DealerRater
DealerRater Review
- March 22, 2018
Left by Chrisp
Everyone at the dealership demonstrated highest level of professionalism. Mike (sales) was very helpful with finding us a new car. He kept me in the loop throughout the process.
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- March 20, 2018
Left by Dr. J
Top rate service to me from the beginning to the very end. The salesman was so professional every step of the process. When I walked into the showroom to close the deal, the entire staff was so welcoming. The Finance Managet was so professional.
Review on Cars.com
Cars.com Review
- March 20, 2018
Left by Krystal Woods
Kervin was amazing! My mom and I purchased a car and he was very attentive to our needs and assured that we were overall happy! It was my first time buying a car and he made sure it was seamless and smooth! Thanks Kervin!
Review on Cars.com
Cars.com Review
- March 18, 2018
Left by Robert DeLorenzo
Excellent service. Logan is the best. Very responsive to my needs and the facility is excellent
Review on Cars.com
Cars.com Review
- March 18, 2018
Left by Edward Butler
Quick, efficient, and straightforward. Mercedes-Benz of Richmond is quite good.
Review on DealerRater
DealerRater Review
- March 18, 2018
Left by Kevin Hunter
Very professional and great customer service. good customer service called and emailed me when problem was diagnosed. Then called and explained every thing to me so I could understand what they were fixing. also cleaned and washed my vehicle for me. Steve is the man at West Broad street good guy...
Review on Google+
Review on Cars.com
Cars.com Review
- March 17, 2018
Left by Kinetico
Had new used car serviced and checked over. Great servivce
Review on Facebook
Facebook Review
- March 16, 2018
Left by Tara Baten McDaniel
Today I came in to get an oil top off - being from out of town, I was concerned about having to wait. They were able to tell me peak times in advance and I was in and out in 10 minutes. Now that's customer service!
Review on Facebook - Web
Facebook - Web Review
- March 16, 2018
Left by Tara Baten McDaniel
Today I came in to get an oil top off - being from out of town, I was concerned about having to wait. They were able to tell me peak times in advance and I was in and out in 10 minutes. Now that's customer service!
Review on Google+
Google+ Review
- March 15, 2018
Left by Michelle Barron
Gary was patient and helpful when I told him my car had some sort of mechanical error. I feel like they appreciated my business and feel comfortable to come back should any problems arise in the future. The business center has definitely improved in cleanliness since my last visit which I highly...
Review on Google+
Review on DealerRater
DealerRater Review
- March 14, 2018
Left by R-Class
I will continue to bring my vehicle to this dealership because here at Mercedes Benz of Richmond they put the customer first. The exterior car wash was below usual quality this visit.
Review on Cars.com
Cars.com Review
- March 13, 2018
Left by Charles Avery
I cannot say enough great stuff about this dealership's service. I sent 2 customers to them, who purchased 3 cars. I had already purchased 2 cars.
Review on Google+
Review on Cars.com
Cars.com Review
- March 10, 2018
Left by Antwon chavis
Patrick is awesome to work with! He always goes above and beyond to make the experience as smooth and enjoyable as possible.
Review on Google+
Review on DealerRater
DealerRater Review
- March 09, 2018
Left by Ts
Professional. The dealership provided great Sevice in the purchase and the Sevice department. Very pleased with this dealership. They have energetic staff. Very willing to go above and beyond.
Review on Cars.com
Cars.com Review
- March 07, 2018
Left by Sharon North
Patrick Thompson always does a fantastic job when I bring my car in.
Review on Cars.com
Cars.com Review
- March 07, 2018
Left by Patricia Harris
I went to another model after a bad experience last July with one of the managers at this dealership. I was unhappy with the new car & returned to speak to Cheryl. She helped me find a Mercedes, trade in the other car and worked with Joe to come to a price that was fair. I am more than satisfied!...
Review on Google+
Review on DealerRater
DealerRater Review
- March 06, 2018
Left by CPCBenz16
Yes, everything was on point! The Scheduler makes it all happen. My go to guy Steven coordinated the updates and services. My out-of-pocket costs I can live with. I am pleased.
Review on Google+
Review on DealerRater
DealerRater Review
- March 04, 2018
Left by ems2201
Chris Garland is my Service Advisor, and he is Truly Exceptional. Chris has been my service advisor since 1999, and I value his experience and his advice when my vehicle is being serviced.
Review on DealerRater
DealerRater Review
- March 04, 2018
Left by clarence.mills
Very friendly, prompt, informative and helpful. Problem was diagnosed quickly and the resolution was figured out. Appointment made to return once the part is in and a loaner is also going to be used.
Review on Cars.com
Cars.com Review
- March 04, 2018
Left by Mana Nichols
The purchasing experience was excellent and the salesman took extra time time to find what I was looking for.
Review on Google+
Google+ Review
- March 03, 2018
Left by Rick Fillmore
Everyone employed there gave me exceptional service and were there for me whenever I had questions. A top notch dealership that I hope to work with again in the near future.
Review on Google+
Google+ Review
- March 03, 2018
Left by Adam Schwartz
BEWARE OF THIS DEALER--SELLS NEW CARS THAT ARE DAMAGEDI thought I was leasing a brand new Mercedes SL550 ($115,000 car) but after the dealer shipped the car to me I was delivered a car with scratches/dent on four side, the first Service had to be done for $500.00 as it was overdue by 300 days that I...
Review on Google+
Review on DealerRater
DealerRater Review
- March 03, 2018
Left by Curtisbond
Great service. Very friendly and informative. Fast service. However a little pricey. The labor cost is very high. I would return in the future. Keep up the good work.
Review on Google+
Google+ Review
- March 02, 2018
Left by Adam Schwartz
BEWARE OF THIS DEALER--SELLS NEW CARS THAT ARE DAMAGEDI thought I was leasing a brand new Mercedes SL550 ($115,000 car) but after the dealer shipped the car to me I was delivered a car with scratches/dent on four side, the first Service had to be done for $500.00 as it was overdue by 300 days that I...
Review on Yelp
Yelp Review
- March 02, 2018
Left by Adam S.
BEWARE OF THIS DEALER--SELLS NEW CARS THAT ARE DAMAGEDI thought I was leasing a brand new Mercedes SL550 ($115,000 car) but after the dealer shipped the car to me I was delivered a car with scratches/dent on four side, the first Service had to be done for $500.00 as it was overdue by 300 days that I...
Review on Cars.com
Cars.com Review
- March 01, 2018
Left by Dan
Repair performed in a timely manner. Dealer facilities are always first rate. Service rep very attentive, helpful with questions, and provides excellent liaison between customer and technician.
Review on Google+
Google+ Review
- February 27, 2018
Left by Michelle Barron
Gary was patient and helpful when I told him my car had some sort of mechanical error. I feel like they appreciated my business and feel comfortable to come back should any problems arise in the future. The business center has definitely improved in cleanliness since my last visit which I highly...
Review on Cars.com
Cars.com Review
- February 27, 2018
Left by Henry C. Savage
I recently had my wife's SLK 350 towed to the dealer for some extensive maintenance work and Patrick was able to get the car in quickly and completed the work in a timely manner. I am always please with Patrick's professionalism and the way he represents the MBOR Dealership.
Review on Google+
Google+ Review
- February 25, 2018
Left by Michelle Barron
Service has dramatically declined over the last year. I dread coming here for service because that older gentleman waiting to check you in has such a poor attitude. He will always makes sure to tell you that the wait is VERY long in hopes you will leave ( no matter what day or time that you come in,...
Review on Google+
Google+ Review
- February 25, 2018
Left by V Bates
When I go to Mercedes-Benz of Richmond, Patrick Thompson is the person that handles the service for my car. He is always professional and caring about the specific needs for the car. And, he orchestrates with the Service Department for getting the service done. Also, he keeps me informed as needed,...
Review on Google+
Review on Google+
Google+ Review
- February 23, 2018
Left by Adam Seale
Probably the most painless car buying process I've ever been through. The guys at MB of Richmond were up front with the price of the car I was interested in, worked with me on the financing, and didn't try to sell anything other than the car. Can honestly say that I was in and out in about 2 hours...
Review on Google+
Google+ Review
- February 23, 2018
Left by Tim Hiles
Bought a CPO SL400 and the brakes had a minor squealing problem. The dealership was within their rights to have me pay 100% of the bill. But they took care of everything without charging me. I expected to pay a share but was very happy with the arrangement. Service like this will keep people coming...
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- February 23, 2018
Left by Will32
My experience with Mercedes Benz went very well. Everyone was very nice. The employees greet you when you come in the door and they makes you feel welcome.
Review on Google+
Google+ Review
- February 22, 2018
Left by anonymous sender
They set the standard of excellence for Mercedes Benz service. Everyone there is concerned about your complete satisfaction.
Review on Google+
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- February 21, 2018
Left by pat barton
Fadil, sales associate, was very knowledgeable, professional and courteous. His pleasant disposition and warm smile added to the pleasure of my leasing experience with Mercedes Benz of Richmond.
Review on Google+
Review on DealerRater
DealerRater Review
- February 17, 2018
Left by Jim
Excellent as always. This is the sixth transaction/ Mercedes Benz purchase and/ or lease (1 lease). He is the consummate professional. Would do it again.
Review on DealerRater
DealerRater Review
- February 17, 2018
Left by lujan3811
One of my wheels needed some air, but had lost 7 pounds of air quick. I called the dealership, and Steven asked me to go see him ASAP. He accommodated me, to find out I had a nail in the tire. Needless to say they replaced the tire, and everything went smooth. I thank Mr. Hunnewell for his...
Review on Facebook
Facebook Review
- February 16, 2018
Left by Denise Cahen
The service could not be better. This dealership is one of the reasons i drive Mercedes!
Review on Facebook - Web
Facebook - Web Review
- February 16, 2018
Left by Denise Cahen
The service could not be better. This dealership is one of the reasons i drive Mercedes!
Review on Google+
Google+ Review
- February 15, 2018
Left by Jennifer Miles
Initially I went in thinking this place is going to give me a bill out of this world to my surprise the experience was the exact opposite. The Service representative Logan took his time talked to me and explained everything that was needed. thank you!
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- February 10, 2018
Left by Tennis player
Chris Garland is very polite & friendly-such a pleasure to work with! I can't say enough about how pleasant he is; his smile sets the tone for a pleasant experience at McGeorge.
One thing that should be addressed: decrease the time that a customer with a scheduled appointment has to wait to...
Review on Cars.com
Cars.com Review
- February 08, 2018
Left by Kinetico
Honest and quality service. Loaner car was offered when repairs were going to take longer than expected and it was a gorgeous E300. Repair was accurate and actually less that estimated.
Review on Google+
Google+ Review
- February 07, 2018
Left by James Nichols
From the time you get walking to the Mercedes dealership you feel like you are royalty they make you feel so special I had to drop one of the Mercedes off on one evening there's a particular lady who was there who was checking in the Mercedes in the service department her name is Gloria a very class...
Review on Google+
Review on Google+
Google+ Review
- February 06, 2018
Left by Valery Y. R. Bates
When I go to Mercedes-Benz of Richmond, Patrick Thompson is the person that handles the service for my car. He is always professional and caring about the specific needs for the car. And, he orchestrates with the Service Department for getting the service done. Also, he keeps me informed as needed,...
Review on Google+
Review on Cars.com
Cars.com Review
- February 05, 2018
Left by Cheryl Stanley
Service and repair are the best I have ever used. I recommend Mercedes Benz on Broad Street in Richmond VA. Very reliable and honest.
Review on Cars.com
Cars.com Review
- February 05, 2018
Left by Alex Lee
Great service called on Saturday morning and made reservation for that same morning.
Review on Google+
Review on Google+
Review on Google+
Review on Google+
Review on DealerRater
DealerRater Review
- February 03, 2018
Left by vasilverbelle
Took my ML400 to the dealership for a complimentary inspection sticker. They accommodated my tight schedule and got me out on time so I could keep other appointments. Thank you for courtesy and efficient service.
Review on Google+
Review on Google+
Review on Google+
Review on Google+
Review on Cars.com
Cars.com Review
- January 31, 2018
Left by Tom G.
This is my 8th Mercedes-Benz (5th from Mercedes-Benz of Richmond).
Fadil Pehlic has been helping me get just the right vehicle for the last 10 years.
I love my new car and I'm always confident that Mercedes-Benz of Richmond will treat me right.
Review on DealerRater
DealerRater Review
- January 30, 2018
Left by Benzreview
Very good work and all done in a timely manner as promised. Contacted when vehicle was ready - would recommend to others looking for great service on their Mercedes
Review on Edmunds.com - Service
Edmunds.com - Service Review
- January 29, 2018
Left by cmacfarlane
Chris Garland, the Service Manager, was most helpful, as usual. He is always accommodating, understanding and friendly. An engine service light came on unexpectedly and Chris was able to fit me in the schedule and help me with a loaner car while my car was being serviced. He kept me updated on...
Review on Google+
Google+ Review
- January 28, 2018
Left by Edward Gord
Great service department Gary was the best.
Review on Google+
Google+ Review
- January 26, 2018
Left by Valery Y.R. Bates
When I go to Mercedes-Benz of Richmond, Patrick Thompson is the person that handles the service for my car. He is always professional and caring about the specific needs for the car. And, he orchestrates with the Service Department for getting the service done. Also, he keeps me informed as needed,...
Review on Google+
Google+ Review
- January 26, 2018
Left by Marilyn Carter
The service representative kept me informed of the progress on the service. He was clear on what needed to be done and always professional.
Review on Google+
Review on Edmunds.com - Service
Edmunds.com - Service Review
- January 24, 2018
Left by edwinharding
great service with great people thats why i keep coming back and buying Mercedes automobiles from the sales people to the service and cashiers every ones professional and like family
Review on Google+
Review on Google+
Review on Cars.com
Cars.com Review
- January 23, 2018
Left by CHRISTOPHER SHELTON
EXCELLENT CUSTOMER SERVICE THROUGH OUT THE ENTIRE PROCESS!
Review on Cars.com
Cars.com Review
- January 22, 2018
Left by Richard
Did what threy said they would do, on time and were easy to deal with
Review on Google+
Review on Cars.com
Cars.com Review
- January 19, 2018
Left by Antwon Chavis
Patrick was wonderful. I walked in and he knows me by name, he was able to accommodate a last minute change in my schedule!
Review on Google+
Google+ Review
- January 17, 2018
Left by Michelle Barron
Service has dramatically declined over the last year. I dread coming here for service because that older gentleman waiting to check you in has such a poor attitude. He will always makes sure to tell you that the wait is VERY long in hopes you will leave ( no matter what day or time that you come in,...
Review on DealerRater
DealerRater Review
- January 17, 2018
Left by Yoyo25
Sales Person Mr Rich ,very professional,friendly and knowledgeable of the automobile industry,definitely I will recommend this dealership to anyone. Im very happy with my purchase,thanks to the staff.
Review on Cars.com
Cars.com Review
- January 17, 2018
Left by Chris
Great service, as usual. I stopped by without an appointment and was taken care of.
Review on Google+