Great vehicle service and customer service! I would recommend this dealership for anyone interested in buying a Mercedes-Benz!

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Adam was exceptional! Great customer service, incredibly knowledgable and made the overall buying experience easy.

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I came in frantic regarding how my Mercedes was driving. Steve my account rep. Listened and explained what they were going to check for me. Long story short. When I left the Mercedes dealership I felt like I was driving a different car. I am so happy with my GLE 350. Thank you Steve and the team!

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Very helpful and fast service. Taverras was excellent and worked very hard to help get my car fixed.

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Service was completed in a timely manner. Had to clean grease from driver seat left by staff. Car wash was adequate, but door jams and tailgate showed water spots.

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Steve Hunnewell is the best service advisor I have ever worked with at any dealership. He is the reason we go to Mercedes of Richmond.

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Armani was great. Very helpful And knowledgable. They did a great job and would buy from them again.

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Irvin and whole staff are fantastic and went above to make us feel comfortable and valued as a customer.

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Received excellent service from my service advisor, Steve Hunnewell, who arranged a loaner car for me when additional parts were needed, and kept me informed throughout the process.

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I drove into dealership about tire sounding like going flat but display not showing that a tire was losing air. Come to find out there was screw in tire & needed to be replaced. Still don’t know why display didn’t show low air so Dealership offered free alignment next visit so I could pick up same...

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The service was excellent, and the wait time was exactly as I had been quoted. Everyone was courteous and friendly.

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Summer Price did a good job in setting up an appointment to the have the remote camera replaced on our 2024 GLB250

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The dealership expedited the delivery of my 2025 GLC300. The sales person Armani Masud set up my iPhone on blue tooth and when over the operation of my display screen.

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The service was excellent. Prompt diagnosis of my problem (bad spark plug, replaced coil and all spark plugs). Service was finished in under 24 hrs.

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This was my first time buying online and they made everything so easy. They responded promptly and professionally. I made the 4 hour drive and they had me on...

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Very professional staff with excellent customer service. The diagnostic service for my “check engine” light was done in. A timely manner. The problem was explained clearly along with the cost estimate

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It’s first time for me and its Very bad customer service, no feedback and no internal communication between team working inside the same branch. I dropped off my car in service center Friday night for B1 service and in Saturday morning no feedback I called service center at 10:00 am to check what...

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Great customer service! The facility is very well maintained even through the renovations. the mechanical staff was great as well as they fully explained what was needed

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So I love Mini Coopers, who knew I would find the mini for me at Mercedes Benz of Richmond. Armani, she is most likely the best Mercedes specialist and helped me with my mini purchase and was spot on w all my questions. When I need to move to a Mercedes. Armani is my go to at MB Richmond. Take...

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Courteous and helpful service - easy to arrange appointments for services and loaner vehicles. Steven Hunnewell made it all happen without hassle.

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This was my first visit to the dealership for service. Was satisfied with the experience in all respects.

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The work is always quality, but the updates were not as consistent as previously with mt man Steven, but I guess you all had him working hard during my most recent visit for repairs, Overall, I was pleased with my service work, but more updates would be appreciated!

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After trying to work with 6 other dealers that failed me, Richmond came through. I have nothing but great things to say.

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Dealer was very responsive but we don't have the cash just yet. Our credit isn't good and we don't want to finance it.

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Always treated with respect and their communication is great on what repairs are needed. I really like the video they send you of your car being worked on!

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Your Dealership is one of the Best. This is my 7th M B . Now I have S550e Hybrid - which drives like a dream. The service Manager Mr. Steve Powers was wonderful in explaining me the Problems - He contacted Extended Warranty Company - Got Authorized & Fixed my car with 2 New Tires, Balanced & 4 Wheel...

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I think I have adequately expressed my satisfaction with the service that was rendered and believe you should not request your clients to say more by filling out this space as mandatory. Robert F. Kay Sr.

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Very professional and friendly staff. Easy to do business with. I was in and out in a timely manner.

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Was from out of state and I Purchased a BMW XM from this dealer. Hakim was a great sales associate to work with. He answered all my questions and was very helpful in making a smooth transaction. Will be referring this dealer to family and friends.

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Great, knowledgeable, staff. The surrounding are always clean and inviting. Everyone I dealt with was professional.

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Pretty efficient and good at keeping me apprised of service matters. Staff in service and parts were friendly and helpful.

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They rip you off left and right. They charge $700 labor to change 2 break pads.

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The staff is very friendly and professional. I left very satisfied. Thank you very much

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Service was excellent, done when promised, and my car was clean. The service writer was very professional and very helpful

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First time bringing my new Mercedes in for service and it was exemplary! Staff is awesome and loved the video I received when my car was on the lift. Will definitely return here for my next service date.

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BEWARE!!!!! I purchased a used 2019 certified GLE from this dealership in September 2023. Yesterday I took it to have it appraised and found out this car had "moderate damage" to the entire side of the vehicle. The entire side had been repainted. There is NO WAY that a 161-point inspection would...

Consumer Replied: *I owned the car for 17 months, not 2 years. Whether I had issues or not, the vehicle had been wrecked and sold to me without being informed that it had been wrecked. Again, you say you did not know it had been wrecked yet you conducted a certified inspection. Carmax knew within 15 minutes while appraising. *You offered me AUCTION PRICE, not full market value for the vehicle. You sold me the car for the market value of a car that HAD NOT been in an accident but wanted me to accept auction price. Why not buy it at market value for a car that had not been in an accident. EXACTLY. I lost money when I purchased the car as a car that had never been in an accident. Word play at it's finest. *You say that you followed state law. Yes, you did. I stated Virginia is a "buyer beware" state and you took advantage of that loophole by selling me a car that had been in an accident. I expected more from a Mercedes dealership. *You called my review slander. Slander is a legal term that means "the action or crime of making a false spoken statement damaging to a person's reputation". I assure you everything that I have said in my review is accurate and true. If my review harms your business, then you should probably have more integrity when selling your cars. *The fact remains, my certified car had been in an accident that caused moderate damage to the vehicle 9 months prior to my purchasing it from your dealership. You said your dealership did the certified inspection AND you said that you did not know it had been in an accident. I would NEVER purchase a car from your dealership again based on those things. Those are the facts.

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BEWARE!!!!! I purchased a used 2019 certified GLE from this dealership in September 2023. Yesterday I took it to have it appraised and found out this car had "moderate damage" to the entire side of the vehicle. The entire side had been repainted. There is NO WAY that a 161-point inspection would...

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BEWARE! !!!! I purchased a used 2019 certified GLE from this dealership in September 2023. Yesterday I took it to have it appraised and found out this car had "moderate damage" to the entire side of the vehicle. The entire side had been repainted. There is NO WAY that a 161-point inspection would...

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Showed up at the dealership and the car listed was not available and it is still listed on their website today (a day after we were told it was sold). Also,...

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My service representative was excellent. Everything was accomplished as requested. Pick up and drop off was easy.

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My service representative was excellent. Everything was accomplished as requested. Pick up and drop off was easy.

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I recently purchased a 2025 GLA-250. I worked with Kervin Ridgley, whom I had worked with in 2016 to purchase an used 2012 ML250. Kervin was excellent! I was given a fair appraisal on my 2012 (MB also picked up the service fee) and Kervin showed exemplary patience in taking me through the fancy...

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I recently purchased a 2025 GLA-250. I worked with Kervin Ridgley, whom I had worked with in 2016 to purchase an used 2012 ML250. Kervin was excellent! I was given a fair appraisal on my 2012 (MB also picked up the service fee) and Kervin showed exemplary patience in taking me through the fancy...

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Good experience but they did not have the exact car available.

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Kervin Ridgley CDvery Ist time taking my car to the Richmond Mercedes — he was very helpful and knowledgeable and helped set up my Mercedes App.

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Kervin Ridgley CDvery Ist time taking my car to the Richmond Mercedes — he was very helpful and knowledgeable and helped set up my Mercedes App.

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Steven’s customer service was outstanding! He kept me in the loop over the course of my service and he addressed all of my concerns and questions. THANK YOU for making me feel like a valued customer!

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Steven’s customer service was outstanding! He kept me in the loop over the course of my service and he addressed all of my concerns and questions. THANK YOU for making me feel like a valued customer!

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Professional and completed service on time and communicated well

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The staff are very friendly and I was pleased with the level of service I received.

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The staff are very friendly and I was pleased with the level of service I received.

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The service was professional and thorough, just too expensive for diagnostic test. A test that should have taken 30 minutes cost $300. Not a big fan….

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The service was professional and thorough, just too expensive for diagnostic test. A test that should have taken 30 minutes cost $300. Not a big fan….

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The service rep. Steven Hunnewell was great. He answered all of my questions about using the GPS, the lights and the heated seats. That was all really helpful.

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The service rep. Steven Hunnewell was great. He answered all of my questions about using the GPS, the lights and the heated seats. That was all really helpful.

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all went well and the turn around time was great

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Great service as always! Will always work with these great people. They really do take care of you. Summer is our main contact and refer everyone to her. All the other service advisors are awesome as well!

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Very Helpful

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Was passing through Richmond when engine light came on. Steve expedited an assessment by an excellent tech that allowed me to get quickly back on the road.

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Was passing through Richmond when engine light came on. Steve expedited an assessment by an excellent tech that allowed me to get quickly back on the road.

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A few questions were asked; however, they were never answered. I wanted to know how does the plug-in version of the Mercedes Benz work. Did not know if the...

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Mr Pehlic was amazing. He made me feel confident on my purchase and made everything easy for me.

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Steve Hunnewell is an amazing Service Advisor. He goes above and beyond to help and make sure the service is wonderful. An added bonus is that he can answer all my questions about the car "buttons" off the top of head without looking anything up.

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Jose Flores is absolutely fantastic! He helped me with some tough issues and my car is running amazingly now!

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Jose Flores is absolutely fantastic! He helped me with some tough issues and my car is running amazingly now!

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My service was done within a reasonable time and Patrick kept me informed on the status and recommendations. Exceptional level of service from Patrick Thompson.

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Entire staff was very accommodating.

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I am pleased with my recent service of my GLC 2022. Summer, the Service Advocate, took good care of everything and even explained the benefits of a prepaid maintenance. Needless to say, I purchased it as it will save me a significant amount in the next few years. Oh I even received a coffee mug....

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I am pleased with my recent service of my GLC 2022. Summer, the Service Advocate, took good care of everything and even explained the benefits of a prepaid maintenance. Needless to say, I purchased it as it will save me a significant amount in the next few years. Oh I even received a coffee mug....

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Summer is cheerful and professional and takes good care of my vehicles

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Where do I begin? I usually take my car to Mercedes in Hampton, but it was cheaper for me to take it to this location. Towed it for $130. I lost my car key. I explained to them what happened over the phone they made my appointment told me to come in with my ID and registration. Over the phone they...

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Great customer service and great sales dept. Irvin was exceptional.

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Summer and Kevin are absolutely the best automotive maintenance team I have ever had the experience of using. They service all 3 of my Mercedes and I will continue to use Mercedes Benz of Richmond for all of my automotive needs!

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My only surprise was the cost of this repair!

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Even if I never buy a Mercedes again I will probably buy one just to have a great experience with the sales and finance team. This establishment is ran at 110% efficiency with customer service their only goal in mind. I am so happy I shopped around multiple dealerships and ended up leaving this one...

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Service was excellent though it took eight months to get the part.

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They reach out and and have good customer service

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Sold a Tesla Model 3 to them. In fairness I thought the price they offered was very fair. I was told the check would go out in 2 or 3 days. Thought this was a bit unusual but didn’t think much of it. 10 days later I’m still waiting on the check. Would be wary of any deal in which they have to...

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I recently purchased a vehicle here and the experience was a breath of fresh air! I usually utilize my credit union for financing, but these guys were able to get me a better deal which is a first for me. I’ve never had a dealership put so much care into making the purchase work while also exceeding...

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Subject: Persistent Vehicle Issues and Unresolved Customer ServiceOn April 18, 2024, my husband entrusted Mercedes with the repair of his inoperable Mercedes convertible top. Despite multiple attempts and significant financial investment, the issue remains unresolved.To date, we have paid a total of...

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On April 18, 2024, my husband entrusted Mercedes with the repair of his inoperable Mercedes convertible top. Despite multiple attempts and significant financial investment, the issue remains unresolved. To date, we have paid a total of $14,344.32 for repairs, including initial costs, additional...

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Fast respond love it

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Jose was very professional and customer friendly

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The staff, customer lounge and quality of automotive service were excellent. The only negative was being charged an additional 3% for using a credit card to make payment. This is just being greedy.

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Quick work

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I had a good experience this time at Mercedes-Benz Of Richmond, the Representative who assisted was kind/professional and informed me of issues required to fix my issue, greatly appreciated.

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I had a good experience this time at Mercedes-Benz Of Richmond, the Representative who assisted was kind/professional and informed me of issues required to fix my issue, greatly appreciated.

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Service "greeter", Jesse needs an attitude adjustment. Shame that he's not able to greet and treat people with respect. No smile, curt responses, just looked mad at the world. Vowed never to take my car there due to incompetence after last service debacle, but figured new ownership would bring...

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I had an exceptional experience during my recent service visit, thanks to Joe Seese in the VIP Sales Dept. He went above and beyond by surprising me with a stunning 2024 GLE AMG as a loaner vehicle. This thoughtful gesture truly elevated my experience and showcased the level of care and attention to...

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Came to take a look at a preowned Porsche taycan. Announced arrival 45min prior and car battery was empty and nothing was ready. Poor experience, we returned the keys after 1 minute of driving the car as it was in far worse condition than described and barely went (again wasn’t even charged when we...

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Your typical shady, sheisty dealership. Avoid if possible.

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Customer Service is great. Really appreciate my administrator working on getting all of my correct parts and services paid for by my trucks warranty.

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Customer Service is great. Really appreciate my administrator working on getting all of my correct parts and services paid for by my trucks warranty.

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I found service a bit of slow, when waiting for someone to help me, this was my first visit to Mercedes-Benz of Richmond and had to wait approximately six minutes before I was helped although there were three people sitting at the desk.

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I found service a bit of slow, when waiting for someone to help me, this was my first visit to Mercedes-Benz of Richmond and had to wait approximately six minutes before I was helped although there were three people sitting at the desk.

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Mercedes-Benz of Richmond has delivered exceptional service every time I’ve booked service—five plus years so far. Love the staff and the facility.

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The service I received from MB of Richmond was superb. Tavares was very knowledgeable and professional. He knew exactly what needed to be done and was in full communication with me about my vehicle. I always receive great service there. There’s never any “surprise” fees which is a blessing. I...

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The service I received from MB of Richmond was superb. Tavares was very knowledgeable and professional. He knew exactly what needed to be done and was in full communication with me about my vehicle. I always receive great service there. There’s never any “surprise” fees which is a blessing. I...

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Shawn and Joe were awesome. They had a car that I was interested in but I live over two and a half hours away. They communicated with me over two weeks time and gave a very fair trade in and price. Christine also beat my local finance option and was a pleasure to deal with. Excellent experience,...

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Jose keeps you informed of the progress of your car repairs It great personal touch.

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Jose keeps you informed of the progress of your car repairs It great personal touch.

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Steven Powers (service rep) was great. Everything was perfect.

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So friendly and helpful!!!

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The only comment I can say about how service could've been improved was a call letting us know the vehicle want going to be ready on time, instead of us having to track down this information, would've made this the best experience I've ever had at a dealership service center. Just quality, inside...

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The cashier staff was very helpful.

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Summer saw that it was going to take longer than they expected and got me on my way with a loaner and called when it was ready. Everyone including Adam and the maintenance team are all awesome

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Great service from Tavaras yesterday. Friday the 13th, so a flat tire was not entirely unexpected. They were able to fix my tire right away, topped up fluids, gave my car a wash and even threw in a state inspection. Very pleased!

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Adam at MB is incredibly helpful. He will find the right car for you and not push you one way or the other. Communication skills and follow up is spectacular.

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Responsive

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The absolute worst customer service experience! Car had issues brought it in, the lady with red hair who was assigned as a service advisor was so rude! She had an attitude to begin the appointment with then did not know what she was doing, I ordered car parts and she never got back to me about them!...

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I had one item that needed repair, which was the dash panel which has many little issues. The service manager was able to find an exact match from Mercedes in Germany. I picked up the car yesterday afternoon and the repair looks fantastic.

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I researched the vehicle online before I came to test drive it. I was in contact with Salesman Rory Samson. He was fantastic. He had the Buick Enclave Avenir pulled up and ready to drive. When I decided it was right for me and my family, the transaction went smoothly and fast. I was in a time crunch...

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Great service. Very quick. Went in to get my free state inspection. Got a free car wash too!

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Did a pre-purchase vehicle inspection and can't say enough good things about the customer service and care I received. Will be back.

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Being the owner of an older cat that wasn't purchased here, I have to say I was extremely satisfied with the service I received! My 20 yr old car had a brake issue and I was able to get an appointment with a loaner vehicle and had the entire repair covered by an extended warranty Mercedes stood...

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Since McGeorge changed ownership, the service department has been a nightmare. Communication is dismal. My car has been there for 3 days with little progress. They tried to charge me twice a $2,000 repair. Horrific experience. Have been a Mercedes customer for 40 years, but I'm done.

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Since McGeorge sold the dealership, service has become a nightmare. Extremely poor communication, and be sure to double check your invoice. I was charged twice for a $2000 repair. As a McGeorge customer for 40 years, this is extremely disappointing. Please beware.

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Steven Hunnewell is the best service specialist I have had. Really connects and cares for his clients and the safety of their vehicles. He is one of the reason I continue to getting my cars serviced there!

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Car can't be repaired - part no longer available apparently.

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Tavares, was very professional & informative about everything I had done - he made this the best experience I’ve had with you all thus far !! Thank you , God bless 🙏🏾

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Tavares, was very professional & informative about everything I had done - he made this the best experience I’ve had with you all thus far !! Thank you , God bless 🙏🏾

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James Cousins is a great person; he was very helpful and patient explaining everything about my new car. I really appreciate his excellent professional manner and pleasant personal approach. Thank you for having James on your team and I highly recommend him to all my friends.

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James Cousins is a great person; he was very helpful and patient explaining everything about my new car. I really appreciate his excellent professional manner and pleasant personal approach. Thank you for having James on your team and I highly recommend him to all my friends.

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Took my 2001 E-320 into Mercedes of Richmond for a state inspection. Waited for service to be done. Excellent service! Car was washed!All well! I love my Mercedes!

Response from the owner Replied: Thank you for your review, Juanita. We look forward to seeing you again for your next state inspection.

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Steve and the team were terrific. Very professional and great communication. Apparently I have to type more just to submit the above.....

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Steve and the team were terrific. Very professional and great communication. Apparently I have to type more just to submit the above.....

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Irvin was great! The car buying process was quick and easy!

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I need to publicly thank the team at MB of Richmond. My GL450 died on I-95 while on my way from Massachusetts to Florida. The dealership was extremely busy but were kind enough to allow me to be towed in. Unfortunately the sensor needed was not in stock but I was assured it would arrive by 10 am the...

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First ClassSherry Moore was terrific and very informative

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Job well done.

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Shawn was awesome. I'm on the hunt for a reasonably priced used car, and he kept in touch with updates. The car I wanted was sold before I got there, but he's since contacted me with another option that wasn't quite what I was looking for. He promised to reach out if anything came in. Definately...

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Everything was well great customer but for certain maintenance issues they are very over priced

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Exceptional service in and out the door. My assigned service manager was attentive to my service requests throughout my scheduled appointment.

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Exceptional service in and out the door. My assigned service manager was attentive to my service requests throughout my scheduled appointment.

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Have had an ongoing issue which the service manager who helped me got resolved in a timely manner.

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Had an ongoing issue which was resolved in a timely manner. Kept me apprised of the work

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Had an ongoing issue which was resolved in a timely manner. Kept me apprised of the work

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Good service, service reps cared about my issues and were very helpful.

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Done in a timely and very professional manner!

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Great experience purchasing a preowned vehicle with Rory and Shahul. Both were extremely respectful and helpful and the experience was painless. Midhat in financing was also great. Best experience with a car dealership we’ve ever had. Highly recommend these gentlemen

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Great experience

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VERY POOR COMMUNICATION!!! My car has been there since yesterday 9/30 for a 1030a check engine inspection. Around 1p they tell me that they ‘think’ its the thermostat. I then inform them that I just had that replaced about 2 months ago. I leave and come back around 530 and was told that it may be...

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The service was excellent. Just moved from out of state, and chose them to inspect my 2010 Merc. The experience was fantastic, and I plan to return anytime my vehicle needs serviced. In the future when I am ready to purchase a new one, will definitely look here first to find what I am looking for....

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Had a problem with the engine over the weekend. Called in to Mercedes Richmond service centre on Sunday to leave a message to call me back. And guess what, first thing on Monday morning I got a call from MB customer care inquiring about problem I was facing. The friendly CS officer, Michelle, was...

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I’ve been getting my car serviced at Mercedes-Benz of Richmond for going on five years. Each service was on time and always drove away happy. Everyone I engaged with treated my with like their most valued customer.

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Got my state inspection on my C55 and returned cleaned and sparkling. Appreciate the extra step!

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The service advisor was both very helpful & knowledgeable with my repair problem.

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It’s a wonderful car and I love it ! The Mercedes team in Richmond VA are great and they would do anything to make your experience better.

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Love this Mercedes dealership! Have had 2 vehicles taken in for service and both were done fast and efficiently! One vehicle needed immediate service and they said come right in and had it back the following day. At other places it would take more than a week to get an appointment but they made room...

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If you wanna spend 4+ hours on state inspection, then come visit this place. You will meet other frustrated customers along with yourself. This place doesn’t care about you at all

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Everyone was pleasant, professional, and knowledgeable.

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These guys are friendly I like this dealership. Summer was very understanding of some issues I brought up.

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These guys are friendly I like this dealership. Summer was very understanding of some issues I brought up.

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I bought my Mercedes electric car from this dealership overal good experience thanks to their team

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I bought my Mercedes electric car from this dealership overal good experience thanks to their team

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Service on my vehicle was prompt, covered all service requirements identified by diagnostic tests, and requirements of the owners manual according to the mileage on my vehicle. My Service Advisor, Summer was competent and professional. My service appointment met my expectations in every way.

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Could not duplicate the problem but Jose was very helpful. Will return when the problem reoccurs.

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Could not duplicate the problem but Jose was very helpful. Will return when the problem reoccurs.

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Steve my service representative was outstandingVery professional. Will get my Benz serviced with him

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A good experience from drop off to pickup.

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I have been buying Mercedes Benz for 44 years and it has been a great experience. Fadyl your sales person is an asset for your company. He is knowledgeable, polite, friendly and reliable. The cars the name talked by themselves. Keep the great employee and the cars speak by themselves.

Dealer Replied: Dear Mrs. Carmen, I hope this message finds you well. Thank you so much for taking the time to leave a review on DealerRater regarding your recent experience at our dealership. We are thrilled to hear that you had a positive interaction with Fadil and that you continue to choose Mercedes-Benz for your automotive needs. We noticed that although your feedback about Fadil and your experience was exceptionally positive, the star rating given was 1 out of 5 stars. Since your review reflects a much more positive experience, we wonder if this might have been a slight oversight. If you believe that your experience aligns more closely with a higher rating, would you kindly consider updating your review to 5 stars? This adjustment would not only reflect your actual experience more accurately but also greatly support Fadil, who clearly made a significant impact during your visit. If you need any assistance with updating your review or have any further comments or needs, please do not hesitate to contact me directly. We aim to provide excellent service and truly value your feedback, which helps us maintain the high standards our customers expect. Thank you once again for your support and for being a valued member of our Mercedes-Benz family. Warm regards, Joe Norris General Manager

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I have been buying Mercedes Benz for 44 years and it has been a great experience. Fadyl your sales person is an asset for your company. He is knowledgeable, polite, friendly and reliable. The cars the name talked by themselves. Keep the great employee and the cars speak by themselves.

Dealer Replied: Dear Mrs. Carmen, I hope this message finds you well. Thank you so much for taking the time to leave a review on DealerRater regarding your recent experience at our dealership. We are thrilled to hear that you had a positive interaction with Fadil and that you continue to choose Mercedes-Benz for your automotive needs. We noticed that although your feedback about Fadil and your experience was exceptionally positive, the star rating given was 1 out of 5 stars. Since your review reflects a much more positive experience, we wonder if this might have been a slight oversight. If you believe that your experience aligns more closely with a higher rating, would you kindly consider updating your review to 5 stars? This adjustment would not only reflect your actual experience more accurately but also greatly support Fadil, who clearly made a significant impact during your visit. If you need any assistance with updating your review or have any further comments or needs, please do not hesitate to contact me directly. We aim to provide excellent service and truly value your feedback, which helps us maintain the high standards our customers expect. Thank you once again for your support and for being a valued member of our Mercedes-Benz family. Warm regards, Joe Norris General Manager

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Not much interest in me

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Great experience start to finish. Love being able to work with someone over the internet as well as in person.

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Great experience start to finish. Love being able to work with someone over the internet as well as in person.

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Poor communication with salesman Kervin Ridgley. Was quoted one price and then the price changed. Kervin never sent over the paperwork for the "new" price. I called Kervin at least three times after the price change and he would never send the paperwork! I also called and left a vmail for the sales...

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If I could give this business a 0, I would. Customer service and repair work is extremely poor. You leave messages for someone to call you back and nothing happens. You send text messages and if you're lucky, you'll receive an automated response after the service shop has closed. Since May 2014,...

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As always a great experience taking my car in for service. Chris Alston is a prince and ensures that everything is well taken care of. My care always comes out looking better than when I brought it in.

Response from the owner Replied: It is great to hear that your car looks better after a visit to Mercedes-Benz of Richmond. We will let Chris know about your positive comment about him. We cannot thank you enough for this 5-star review!

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Yes! I bought the car.

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Went to Dealer this morning at 7:30am to get a part for my wife's car nobody was at the parts counter I waited a few moments then I asked the receptionist if anyone was available for the parts counter she gave me the most sarcastic and unprofessional response OBVIOUSLY not with an attitude. I was...

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Went to Dealer this morning at 7:30am to get a part for my wife's car nobody was at the parts counter I waited a few moments then I asked the receptionist if anyone was available for the parts counter she gave me the most sarcastic and unprofessional response OBVIOUSLY not with an attitude. I was...

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Went to Dealer this morning at 7:30am to get a part for my wife's car nobody was at the parts counter I waited a few moments then I asked the receptionist if anyone was available for the parts counter she gave me the most sarcastic and unprofessional response OBVIOUSLY not with an attitude. I was...

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A perfect transaction. Rory responded immediately and answered all of my questions. The Truck was in near perfect condition and the home delivery was prompt and professional. Thanks Rory.

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A perfect transaction. Rory responded immediately and answered all of my questions. The Truck was in near perfect condition and the home delivery was prompt and professional. Thanks Rory.

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It could be better if all the departments can work together for customers satisfaction. I noticed that the service department and the sales are not working together.

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It could be better if all the departments can work together for customers satisfaction. I noticed that the service department and the sales are not working together.

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The whole sales team did a great job working with us as we purchased our new GLC300 last Friday. We were really thrilled with the hospitality and the professionalism shown to us and we greatly appreciate it. Highly Recommend this dealership if you are in the market for a new or used car.

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Shawn and the Richmond Mercedes-Benz Team are AMAZING!!! I’m beyond satisfied with my purchase and the service provided! Already Looking forward to my next purchase!

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Very helpful and positive.

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Excellent Customer Service in show room Very pleased with our trade in & new purchase transaction

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Excellent Customer Service in show room Very pleased with our trade in & new purchase transaction

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Quality service, wonderful service technician Steven.

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Summer is the absolute best when it comes to customer service at Mercedes Benz!

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Chaotic and confusing experience. But what to charge high ridiculous amounts for the simplest issues

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If I could leave a no star review I would !This place has the worst customer service I have ever seen at a dealership. I took my 2017 C300 for a diagnostic due to a vibration at idle and rough ride, As well as the vehicle not picking up speed how it’s supposed to be. Made an appointment of Monday...

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I thought that Midhat Efenic was the best, most responsive sales person that I can remember dealing with. Everybody that we encountered was great.

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Always easy to deal with. Top ranked MB Dealer for many years for a reason

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Christina is a fabulous service representative. She is very thorough and thoughtful. She always keeps me informed about what's going on with my car.

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Christina is a fabulous service representative. She is very thorough and thoughtful. She always keeps me informed about what's going on with my car.

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Enjoyed purchasing my Mercedes here in Richmond. The staff were very helpful and really went through all the features of my new car.

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The whole process was easy and professional. I am pleased with the job done.

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Very polite and professional-Thanks you

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Steve in Service is a pro, through and through. Knowledgeable, articulate and responsive with the info you want and need -- all while being very respectful of your time. I'll see him again in 10k miles.

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The team at Mercedes of Richmond is simply fantastic!!! From the time I bought my vehicle with the amazing Cheryl Bowman to the service I have received these past 3 years, it has been nothing but Five Star service. I needed some last minute service before a long drive this week and once again the...

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The team at Mercedes of Richmond is simply fantastic!!! From the time I bought my vehicle with the amazing Cheryl Bowman to the service I have received these past 3 years, it has been nothing but Five Star service. I needed some last minute service before a long drive this week and once again the...

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I was a waiting customer and the staff was very attentive to my needs,even offering to buy me lunch.

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I was a waiting customer and the staff was very attentive to my needs,even offering to buy me lunch.

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Great place. Sales staff are knowledgeable and helpful but not pushy. Hakim was great.

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The worse customer service ever!I took my 2024 GLE for seat belt miss function,after I dropped it off,I asked for a loner vehicle till my car get fixe,they said they don’t have one, you need to request one 2 weeks before you schedule appointment even if it safety issue.I went back pick up my car...

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Always courteous, efficient and affective service. Comfortable and attractive waiting area. Work completed on time.

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Always courteous, efficient and affective service. Comfortable and attractive waiting area. Work completed on time.

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had to wait to long for what was done.

View on Edmunds.com - Service

Fantastic! All was superbly, wonderful. Awesomely, grand experience. Truly, terrific, marvelously, magnificent. Exquisitely, excellent, & always phenomenally, amazing.

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Fantastic! All was superbly, wonderful. Awesomely, grand experience. Truly, terrific, marvelously, magnificent. Exquisitely, excellent, & always phenomenally, amazing.

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Very quick response. Extremely polite sadly for me car sold before I was able to look at it.

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Whew! If I could rate a 0.... Poor customer service and communication. Dropped my vehicle off at 930 am for oil change and tire rotation. I was told that it will be ready in 2 hours. 4pm come around no update or courtesy call. I called and text several of times to get an update with no response....

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Cheryl "The Mercedes Lady" Bowman is a phenomenal Sales Associate. My last service appointment was efficient and timely.

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Whew! If I could rate a 0…. Poor customer service and communication. Dropped my vehicle off at 930 am for oil change and tire rotation. I was told that it will be ready in 2 hours. 4pm come around no update or courtesy call. I called and text several of times to get an update with no response....

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Wonderful service experience - best I’ve had at a Mercedes thus far. Very simple and quick drop-off & pick-up process. I probably spent a total of 15 minutes at the dealership the entire day, despite it being busy. Staff was very friendly and attentive.

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great service as always- very prompt and courteous; best dealership i have every dealt with

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great service as always- very prompt and courteous; best dealership i have every dealt with

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All is well

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I have never been treated so poorly by any business. My car was there for 5 WEEKS and no one could bother to call me during the process. I will NEVER buy another Mercedes from them nor deal with them again. I didn't want to in the first place but no one could fix it. Looking at other reviews, I...

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Ms Moore always gets the repairs made to my car in a fine fashion

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On time and excellent work

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Too long waiting period before your noticed what will be done and estimation of how long

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Too long waiting period before your noticed what will be done and estimation of how long

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This whole team is awesome! What else is there to say…” the best or nothing”

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This whole team is awesome! What else is there to say…” the best or nothing”

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I was stranded at my daughter’s house. I planned to stop but before I arrived the warning don’t shift gears came on. Needless to say it wouldn’t move the next morning. I called your dealership and Tanya got me an appointment for that morning. Mercedes roadside assistance got me towed in and you guys...

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I was stranded at my daughter’s house. I planned to stop but before I arrived the warning don’t shift gears came on. Needless to say it wouldn’t move the next morning. I called your dealership and Tanya got me an appointment for that morning. Mercedes roadside assistance got me towed in and you guys...

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My 28-years relationship with Mercedes Benz of Richmond has been overall a good relationship.

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My 28-years relationship with Mercedes Benz of Richmond has been overall a good relationship.

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I'm very happy with my service appointment and will be coming back for my next scheduled service. keep up the good work.

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I'm very happy with my service appointment and will be coming back for my next scheduled service. keep up the good work.

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Rory Samson was friendly, responsive, and helpful. He answered all my inquiries in a timely manner.

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Service was great, didn't know there was a computer problem. still everything went ok.

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Service was great, didn't know there was a computer problem. still everything went ok.

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I live in N Chesterfield but after not felling valued as a customer at the Midlothain store, I bring my vehicles to the West Broad location where Ive never had any issues.

Response from the owner Replied: Hi Steven, we're sorry you're experience at our Midlothian location did not meet your expectations. Glad you had a better experience at our Richmond store though. Please feel free to contact me (Customer Assistance Center Director, Thomas Mills) at tmills@mcgeorgeonline.com if you have any feedback to share on how we could have done better. Thank you for trusting us with your business!

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We received excellent service, "always with a smile" and the highest level of professionalism and courtesy. Service was timely and reasonably priced.By far, Mercedes Benz of Richmond has given us the best customer service ever! Steven Hunnewell is a knowledgeable and personable service advisor who...

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Be aware Mercedes-Benz of Richmond is CHANGING OWNERSHIP !We had a service appointment early in the morning.We trusted this dealership and had good experiences under the former ownership.3 things where on our to do list.After almost 5 HOURS of waiting we asked for our car back, but is was getting...

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I took in my Mercedes for an oil change and asked them to look at the rear tires, as there was quite a bit of vibration and "un-round" noise coming from the rear. I asked them to make sure the tires were balanced. After two hours of waiting on my car, I finally asked about how much more time I...

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