DealerRater Review
- March 21, 2019
Left by My 5th Mercedes Purchase
This is the first time I have done internet sales with MBZ and I found the experience to be one of the easiest, least painful experiences I've ever had purchasing a car. I highly recommend this process and Joey Harris the Internet Sales Consultant. Then working with Christine Wright for the...
DealerRater Review
- March 20, 2019
Left by allentu0824
it was a good transition with the richmond MB, love it. Mike Rosen and Mike Rudin really helped me to get the deal done. That is the reason why i come back to MB again!
Google Review
- March 20, 2019
Left by Jonathan Silverman
Excellent, classy dealship. Very professional and dedicated to quality service. Good place, bring your car here. You won't be sorry.
Google Review
- March 19, 2019
Left by Corey Dupree
A1 customer service.
Google Review
- March 17, 2019
Left by Katrina Hicks
Pleasant and accommodating. Fast service.
DealerRater Review
- March 17, 2019
Left by jackdullboy
Service was performed satisfactorily and the staff was pleasant and professional. Though dealership provided loaner vehicle, they kept my car for over seven hours to perform the service. Thought that was a bit excessive.
Google Review
- March 16, 2019
Left by breon berry
My experience in the last 2 years has been the same which is lack of professionalism communication and that sense of comfort. I strongly feel like there sole purpose is to get your money and get you out in the fastest possible way. I also witness on several occasions employees not open to help you...
Google Review
- March 16, 2019
Left by Tipp A
I called this Mercedes Benz location regarding a possible oil leak and was provided with a same day appointment with no hesitation. I called another Mercedes Benz location and was not provided the same level of concern regarding my oil leak and was told they couldn't accommodate me and I would have...
Google Review
- March 16, 2019
Left by Eric Lee Cobb, Sr.
Cheryl is an awesome consultant!
Google Review
- March 13, 2019
Left by Terri Somerday
Chris Garland makes my experience a 10 every time at Mercedes Benz.
Google Review
- March 13, 2019
Left by Janie Moyers
Awesome service. Always.
Google Review
- March 11, 2019
Left by Elizabeth Wood
Google Review
- March 11, 2019
Left by Kay Mccarthy
Google Review
- March 11, 2019
Left by Ben Jones
Cars.com Review
- March 09, 2019
Left by George Trivette
I have owned a lot of cars over almost 50 years and Logan was best service representative I have ever encountered!!
Google Review
- March 08, 2019
Left by Mark Tyler
Google Review
- March 08, 2019
Left by Deidre McAuley-Hayes
Awesome Purchase Experience! On the sales side, Cheryl Bowan's friendliness, professionalism and attention to detail represents the Mercedes brand very well. Also, the Finance Manager Kathie Mclain made the experience very pleasant and stress free. This is the beginning of a life long...
Google Review
- March 07, 2019
Left by Laura Stevens
Google Review
- March 07, 2019
Left by Edward Henderson
Incredibly fast service and great communication by my Service advisor. I called at 7:30 am with a concern of leaking fuel, was given a same day 8:50 am appointment with a loaner vehicle, and picked up my car the following day at 7:30 am, with my concern repaired, oil change and a car wash. Everyone...
Google Review
- March 06, 2019
Left by gina ledbetter
My service advisor got me in and out in less than an hour! Tremendous service at MBOR!
Google Review
- March 06, 2019
Left by Karen Gilliam
DealerRater Review
- March 06, 2019
Left by Mercedes- VJCARTER
I rated the Quality of work as Average, When I came to pick up the car, I found a couple of imperfections that didn't get properly taken care of. I discovered spots on the passenger window, one of the detail lines had faded in the paint, and the chrome around the car had faded as well, After about...
Cars.com Review
- March 05, 2019
Left by John Adams
Great service, car ready sooner than I expected, Chris was terrific!
Cars.com Review
- March 02, 2019
Left by Holley Bell
Very pleased that the car's tire problem could be looked at when I drove in to get help. My wait from beginning to end was less than an hour and my tire was repaired. The waiting room is pleasant and clean as well as the restroom. The coffee was tasty and the treats look good, however I did not...
Google Review
- March 02, 2019
Left by Sylvia Mason
I had the BEST experience ever while purchasing a vehicle... I will never set foot in another dealership!! The entire staff was magnificent. Id give them 10 stars if I could.
Google Review
- March 02, 2019
Left by Jack Douglas
The service department at Mercedes-Benz of Richmond gets it right each time and is a pleasure to deal with. They made a courtesy car available and Chris Garland was fast and efficient in getting me checked in and back on the road. Chris kept me informed about the service and warranty work and was...
Google Review
- March 01, 2019
Left by Erica Scott
DealerRater Review
- March 01, 2019
Left by Lady Lynn
The service team is always professional and courteous. Logan worked diligently to explore all possible issues. Completely satisfied every visit with the quality of service received.
Google Review
- March 01, 2019
Left by Jaraun Ransome
I have been a customer for over 12 years and I have received consistent high quality customer service! Patrick Thompson is one of the best! Thank you MB of Richmond!
Google Review
- February 28, 2019
Left by Mim Leggette
I always get the best service here...I am very happy with the entire service department! They are the best!Mim Leggette
Google Review
- February 27, 2019
Left by Marty Hansen
Edmunds.com - Sales Review
- February 26, 2019
Left by Karen
We are very happy with our experience from start to finish in the purchase of our new car. Joey Harris exceeded our expectations as well as Kathie McLain. They are professional, friendly and very good at what they do. We couldnt be more pleased.
Google Review
- February 22, 2019
Left by William Farris
Service department is terrible. They have serviced my car 2 years in a row and cannot diagnose a simple brake booster issue, yet they can charge me $2000 for standard maintenance. Ive had several Mercedes over the years and have never seen this level of incompetence from a Mercedes dealer. Look...
Cars.com Review
- February 20, 2019
Left by Debra Davis
Cheryl Bowman (sales) was great! The whole process took about 4 hours, which includes 2.5 hours of driving to go pick up the car. She's the best!
DealerRater Review
- February 20, 2019
Left by ewinstead1
Friendly, efficient, and timely service. Was checked in quickly and was given loaner car. Patrick was very efficient and friendly. Overall great service experience. Would recommend dealership
Google Review
- February 20, 2019
Left by C Mauck
Great experience. Easy quick transaction. Highly recommend.
Google Review
- February 19, 2019
Left by Mahir Daniel
I bought a 2015 Mercedes E class from Nissan dealer has only 36,000 miles and the car is rattling and shaking I took it to the Nissan dealer they told me to take it to the Mercedes I took it to them or said is there tell me its not covered under warranty and I have extended warranty on the car these...
Google Review
- February 19, 2019
Left by Philip Klaus
Google Review
- February 18, 2019
Left by Evans Leroy
Cars.com Review
- February 16, 2019
Left by Carolyn and Norville Marshall
We were returning customers and our experience in buying this auto was exceptional as had been our other purchases.
Google Review
- February 16, 2019
Left by Derek Thorpe
Google Review
- February 15, 2019
Left by Gary Roos
We have been having our vehicles serviced by MB of Richmond for a little over a year and quite frankly the sevice work always met our expectations but the service advisor certainly had room for improvement. He has since left and we are now working with Patrick Thompson and I feel like we traded up...
CarGurus Review
- February 15, 2019
Left by Cory
Mercedes Benz of Richmond is a great place to get a car from. I dealt with Irvin Rich, a professional and experienced salesperson. He was very courteous...
Google Review
- February 14, 2019
Left by Dillon Flora
DealerRater Review
- February 11, 2019
Left by MACY
I WAS READY TO TRADE MY CAR IN SO I CONTACTED THE DEALERSHIP AND MY SALES LADY WAS CHERYL BOWMAN SHE WAS WONDERFUL TO WORK WITH SHE WOULD SEND ME OVER EMAILS OF THE VEHICLES SO I COULD LOOK ON LINE. I FILLED OUT THE CREDIT APP ON LINE AND CHOSE THE CAR I WANTED AND PICKED IT UP. FAST KNOWLEDGEABLE...
Google Review
- February 10, 2019
Left by Marsha Hahn
Internet sales was very professional. Should have spent more time test driving different types of roads. Blind spot monitors didn't work and off hard-top driving causes some under carriage noise. All staff were pleasant however, it's just going to cost more in maintenance.
Cars.com Review
- February 10, 2019
Left by D. Moss
Very professional! Highly recommend this facility!
Google Review
- February 09, 2019
Left by Maxine Cary
Google Review
- February 09, 2019
Left by Leigh Hulcher
Google Review
- February 08, 2019
Left by Lawrence Butler
Google Review
- February 08, 2019
Left by Thomas Boykin
Google Review
- February 07, 2019
Left by Slava Baranovski
Google Review
- February 07, 2019
Left by Pam Wright
I love it when no matter how much time has gone by since you were last there that all of the people are still the same!!! It always feels like visiting family (actually better) and catching up.
Google Review
- February 06, 2019
Left by Andrew Carter
Nice but expensive of course
Google Review
- February 05, 2019
Left by Bruno Tarabocchia
Great experience, from the customer service rep to the mechanic. They know how to take care of their customers.
Google Review
- February 03, 2019
Left by Arun Prakash
Google Review
- February 01, 2019
Left by Kevin Bohm
Took my car here for a PPI and was informed that it would not pass state inspection because it does not have catalytic converters. This turned out to be false - I took the car to an independent shop where I was able to get under the car and sure enough - there are two cats. I've also called twice to...
Google Review
- January 30, 2019
Left by Jay Nguyen
Google Review
- January 30, 2019
Left by Adrienne Montesanti
As usual, prompt, courteous service. I have always been pleased with my experience at both MB facilities in Richmond. This is why I drive an MB. This is my 6th MB. This 300d is such a great vehicle with my favorite engine...a diesel. Nor giving it up!Thanks, Adrienne Momtesanti
DealerRater Review
- January 30, 2019
Left by JohnGillenwater
My wife was looking for a new car. We saw a CPO 2017 GLS 450 on the website and within 20 minutes Shawn called us and was very professional asking us about certain details and how he could help us. We were so impressed that we visited the dealership that day and test drove a similar car until that...
Cars.com Review
- January 30, 2019
Left by Daryl Cumber Dance
As always, the service of Chris Garland was professional, courteous, and efficient, The work was completed even more promptly than usual, and the time in the well-appointed waiting area passed quickly.
Google Review
- January 30, 2019
Left by ernestine gilpin
Cars.com Review
- January 29, 2019
Left by SMS
Low pressure. Attentive and understanding. Easy process. Enjoyed the whole experience.
Google Review
- January 29, 2019
Left by szu-sung Yang
Facebook - Web Review
- January 28, 2019
Left by Raven Sickal
I had the best new car delivery experience of my life. Im still giddy. I cannot say enough about Irvin Rich. This is the second vehicle I have purchased from him. He is a stellar wealth of knowledge and professionalism. Customer for life!
Google Review
- January 28, 2019
Left by Blair Baynes
Horrible experience. Was treated very poorly.
DealerRater Review
- January 27, 2019
Left by WAz
As a Healthcare professional always in the throws of chaos with trials and tribulations owning my first was Mercedes Benz was something I had been looking for with great angst and anticipation. I went Mercedes Benz of Richmond and began working closely with Mr. Rigley. The process was a tedious and...
Cars.com Review
- January 27, 2019
Left by William Az
I have been looking forward to buy and own a Mercedes Benz for awhile now. Finally I decided to pull trigger and start the buying process. It took several weeks because I am very particular about my purchases especially one of this magnitude. The process was tedious and at the end the team at...
CarGurus Review
- January 26, 2019
Left by Simone
Great experience. Joey answered my many questions cordially, patiently and to my full satisfaction; unfortunately, another lucky costumer chose to buy this...
Google Review
- January 26, 2019
Left by Jonathan Milton
As a senior manager for lowes. This particular dealership had exceeded my expectation. They had created a very smooth process of getting your car serviced. Please see Patrick Thompson. He made my experience phenomenal!
Google Review
- January 24, 2019
Left by Bob Smith
Google Review
- January 23, 2019
Left by Lawrence Pulliam
Google Review
- January 23, 2019
Left by Jane Baker
This used to be an establishment with fine service . Ill be buying a Lexus next after 30 years of Mercedes. I dont need lectures from my service advisor Patrick!! Funny after 22 years of loyalty and spending over 200,000 the one manager mike Rudiz called me and asked me to change my one star rating...
DealerRater Review
- January 22, 2019
Left by mare
We are Realtors and extraordinary service is what we pride ourselves in giving our clients. We appreciate being on the receiving end of extraordinary service from Mc George. Why settle for ordinary? You'll just be disappointed and it will take more time, trouble and money tha you expected.md
DealerRater Review
- January 22, 2019
Left by rtriley45
Service was done quickly and efficiently. Loaner car was clean and excellent. Chris is always a pleasure to work with. Was surprised how quickly the service was completed.
DealerRater Review
- January 22, 2019
Left by Mercedes collector
I would not go anywhere else to have my Mercedes serviced or repaired. This is the best dealership anywhere in the country. You are treated like royalty.
Cars.com Review
- January 22, 2019
Left by Berry F. Wright, Jr. PE.
My experience this time as always was excellent. The Customer Service offered by this business is EXCELLENT. The system rapidly checks you in and gets your work statement complete. You have a nice area to sit comfortably and wait for your vehicle. They keep you well informed of the status of your...
DealerRater Review
- January 21, 2019
Left by bandit2!
The work was diagnosed quickly and appt made was quickly given and expertly taken care of. I've come to expect this level of service.
Google Review
- January 19, 2019
Left by Todd Evan
DealerRater Review
- January 19, 2019
Left by lindsaylee
Steve Hummell is the best customer service rep. He always does an excellent job! He always responds in a timely manner and is exceptional in his service.
Google Review
- January 19, 2019
Left by Margaret Gottwald
DealerRater Review
- January 18, 2019
Left by Linda58
Excellent, timely service. Advisor kept me informed of progress. Car was clean upon pickup. Nice loaner car as well. Would recommend for help with service.
Google Review
- January 17, 2019
Left by zyhier Jarvis
Google Review
- January 16, 2019
Left by RUTH ALBERT
Steve is polite, profession, kept me posted on servicing and my vehicle was ready earlier than promised!!! Great experience from start to finish.
Google Review
- January 15, 2019
Left by Shawnee Summerson
Google Review
- January 15, 2019
Left by Christal Chester
Google Review
- January 15, 2019
Left by Jacob Shelton
Cars.com Review
- January 14, 2019
Left by Antonio C
Excellent service. The only feedback is that we were having our S550 services and we were provided a E class as a loaner. This was not a big deal but we thought the loaner would be compariable to the class we brought in. Overall great service and we appreciate the team!!
Cars.com Review
- January 12, 2019
Left by Cauvin Pierre
Fast service .Friendly employees. Good results.very positive overall . Been there three times already a.nanda have not been disappointed.
Google Review
- January 11, 2019
Left by Tiffany Stevens
DealerRater Review
- January 10, 2019
Left by Gerd
Steve Hunnewell was very helpful in getting my G 550 fixed after an oil spill among the help I got was an uncomplicated way to provide a loaner, picking up my car at my workplace etc. Equally friendly was Christian Austell during the process I was very unhappy about MB road assistence. It was was...
DealerRater Review
- January 10, 2019
Left by jakob
Totally satisfied with the service provided. All personnel are friendly and helpful. Facility is clean. Service is always done correctly the first time and feel confident in the work performed on your car.
Google Review
- January 08, 2019
Left by Teri Breidenbach
DealerRater Review
- January 08, 2019
Left by Rissa123
I truly appreciated this car buying experience. Irvin was very knowledgeable and helpful. I didn't feel pressured to purchase a car which made it less stressful of a process; it was more about me finding and purchasing the car that was right for me. Everyone was friendly and treated me nicely and it...
Google Review
- January 07, 2019
Left by Bruce Cartwright
DealerRater Review
- January 07, 2019
Left by Baer
Good, fast service, but also fairly expensive. Car was ready for pickup when promised. Appreciated very much the telephone call when the car was ready.
DealerRater Review
- January 06, 2019
Left by WKBenz
Service was complete as requested along with recall work. They also greased too that I ciomplained has squeak noise. Provided me a loaner vehicle and explained work completed thoroughly
Edmunds.com - Service Review
- January 06, 2019
Left by pattycunningham
great people and service
Google Review
- January 05, 2019
Left by John Allen
Cars.com Review
- January 05, 2019
Left by The Kents
Patrick is ALWAYS a delight to work with and we completely trust him! He tells us what needs to be done with our ML and gets it done on a timely manner! He's always kind and caring - THANK YOU, Patrick for always taking the time with us!
Google Review
- January 05, 2019
Left by Roxanne Mercer
Google Review
- January 04, 2019
Left by Jesus DeLosSantos
DealerRater Review
- January 04, 2019
Left by mombasa20
Shawn and Mike were phenomenal. They are what a true salesman and manager should be. They were very gentle and not pushy and responded professionally to every need that my husband and I had. I love my dream car and I thank God for it. I also thank the Lord for leading me to West Broad Mercedes. I...
Cars.com Review
- January 04, 2019
Left by Carol Berling
I had made an appointment and was attended to right on time. Chris Garland is so friendly and professional he makes the whole process go smoothly.
Cars.com Review
- January 04, 2019
Left by Dr. John McL
Most everything is exceptional about the dealorship. My only concern is the waiting area in service. It's always in disaray. I know that it is difficult to keep up with, but ... Overall my experience was exceptional! I sent several follow-up emails to all concerned thanking them for their great...
Google Review
- January 01, 2019
Left by Patricia Zuniga
Google Review
- December 30, 2018
Left by judith brown
Google Review
- December 29, 2018
Left by Robert Barrett
Google Review
- December 29, 2018
Left by Janie Moyers
Google Review
- December 28, 2018
Left by RJ Johnson
First time visit, quite impressed.
DealerRater Review
- December 28, 2018
Left by JHHRVA
I have been coming to Mercedes-Benz of Richmond for about the last 10 years or so, and the people are always very friendly and accommodating. My service adviser, Gary Biunno, is always helpful, but not pushy which I appreciate.
Google Review
- December 28, 2018
Left by Tamika Brewer
DealerRater Review
- December 27, 2018
Left by Yachtmaster l
I emailed a late Sunday evening vehicle request and had an immediate reply from Joey Harris/salesman, got my attention. The next morning I had another reply with a quote for a 2019 E 450 and a few hours later a firm quote on my trade. I had shopped four other dealers and the response was either...
Cars.com Review
- December 27, 2018
Left by Michael
Started with a late Sunday evening email exchange with Joey Harris/salesman, followed up Monday with a fair trade offer and quote on a new E450 out the door. Two days later the 2019 E 450 was delivered to my front door, paperwork signed and my trade taken back to Richmond. I live in Norfolk, VA-the...
Google Review
- December 21, 2018
Left by Lyndsey Bisch
Cars.com Review
- December 20, 2018
Left by Rhonda Malake
Service Advisor Steve Hunnewell, the best! And I loved the loaner car.
Google Review
- December 19, 2018
Left by Mary Schubert
Google Review
- December 18, 2018
Left by Donald Houchins
DealerRater Review
- December 18, 2018
Left by mrcmerc
Relaxed professional atmosphere. No pressure. Never pushed the sale. Honest and knowledgeable. I would definitely recommend anyone looking at Mercedes to use this dealership and especially Joey Harris.
Google Review
- December 13, 2018
Left by Emmanuel Olagunju
Google Review
- December 13, 2018
Left by Mohammed Eltilib
Simply outstanding,,
DealerRater Review
- December 13, 2018
Left by eneal
From check in to check out, very professional staff I had use of a courtesy vehicle while mine was in the shop, Logan took time to explain the new features
Google Review
- December 12, 2018
Left by Robert Russell
Google Review
- December 12, 2018
Left by Daisy Rodrigue
Google Review
- December 11, 2018
Left by Edward Peck
Google Review
- December 11, 2018
Left by Sandra Clements
DealerRater Review
- December 08, 2018
Left by Roger S.
There is a reason I pass two Mercedes Dealerships and drive 4 hours round-trip to deal with MB of Richmond; it's their employees. Great interpersonal relationship skills make the sales process (and paper-work) a delight. These folks are A#1 in every respect.
Google Review
- December 08, 2018
Left by Thomas chisholm
Fast and frendly.... And there is a paint technition there to repair scratches , rock chips, and bumper damage.. .
Google Review
- December 07, 2018
Left by Vince Slay
Google Review
- December 04, 2018
Left by noneJeannie NameShepard
Google Review
- December 04, 2018
Left by dean richardson
Google Review
- December 04, 2018
Left by Joey Schlager
Our salesperson, Fadil was fabulous. He was very responsive to our needs and very knowledgeable about the Mercedes automobiles. Could not ask for better!
Cars.com Review
- December 04, 2018
Left by John W Carnes
Had a great experience at Mercedes-Benz of Richmond.
Google Review
- December 03, 2018
Left by .
Google Review
- December 01, 2018
Left by Keros Maskal
Google Review
- December 01, 2018
Left by Thomas Cox
Attentive service staff and top quality maintenance\repairs
Google Review
- December 01, 2018
Left by Rick Connors
Terrific service, great response!! Highly recommend. Gary is great!
DealerRater Review
- December 01, 2018
Left by Deacon
Always a top notch experience! The quality of the work and the timeline of expectation are always a conistent expectation - and one that I make often with a high mileage occupation.
Google Review
- December 01, 2018
Left by Amy Roos
Google Review
- November 30, 2018
Left by Bernard Mantlo
DealerRater Review
- November 30, 2018
Left by Steve_B RVA
We loved working with Mike Rosen at MB of Richmond. Made the process extremely smooth and easy! Would recommend him and MB of Richmond highly to anyone in need of a new or used vehicle.
DealerRater Review
- November 30, 2018
Left by Satisfied customer
Unlike my experience at the Charlottesville dealership, I found the process of buying at the Richmond dealership awesome. They found me the right vehicle, gave me regular updates, and then spent lots of time with me to explain the various functions of the car. In short, I was 100% satisfied.
DealerRater Review
- November 29, 2018
Left by MB Owner
Mr. Thompson of the service department was very helpful and professional. The process was made easy, I was given a loaner car and had my car returned to me in a few days. While I was there my salesman Mike Rosen came and checked on me. They were both professional.
DealerRater Review
- November 28, 2018
Left by 1GMINI
These are a bunch of incompetent service people; makes me wonder if they are really certified and who/where they got their certification from. Could not diagnose problem with car and took to an independent Mercedes mechanic that diagnosed problem in less than 5 minutes.
DealerRater Review
- November 28, 2018
Left by Cathy
Cheryl Bowman was a joy to work with. Always smiling, understanding and very helpful. She and other staff we met represents your dealership very well.
Google Review
- November 26, 2018
Left by Darion Carter
Cars.com Review
- November 24, 2018
Left by Clinton Suggs
Steven Hunnewell was the best service manager Ive ever had the pleasure of dealing with. He fixed my problem and went the extra mile to provide additional services. I wish to only deal with him in the future.
Google Review
- November 24, 2018
Left by Keia McLamb
Google Review
- November 24, 2018
Left by Thomas Smith
Sean did a great job. He was fast, courteous and pleasant.
Google Review
- November 24, 2018
Left by Fran Parra
Purchased a GLA in September, only to decide in November I really wanted a GLC. Falid graciously helped through both processes.
Cars.com Review
- November 23, 2018
Left by Olga A
I've purchased my vehicle out of state. Came to Mercedes Benz dealership to get my inspection done. Service guys were very friendly, front desk gentleman was very professional, BUT, whoever answered the phone in answering service was rude. It was my first time at the dealership, I wasn't sure where...
DealerRater Review
- November 22, 2018
Left by clarence.mills
Dealer has always been very responsive and on top of the business. Very friendly and always wants to make sure we are satisfied. Cooperative and attentive.
Google Review
- November 21, 2018
Left by Frank Orem
Cars.com Review
- November 20, 2018
Left by T A Webb
Your dealership is a good place to visit, but trying to call is a job within it self. Hard to reach a person. Your phone system stinks.
DealerRater Review
- November 18, 2018
Left by Tgp7x
"Great customer service with a touch of class" I was looking for another Mercedes to buy and found it on your site. Joey responded and sent me all the details I requested. I called back the next day to let him know I was on the way to your dealership to test drive the car. Well I left your...
Google Review
- November 18, 2018
Left by Honghoon Lee
Google Review
- November 18, 2018
Left by Melissa Friend
Google Review
- November 18, 2018
Left by rory laskowitz
Overpriced under deliver
DealerRater Review
- November 17, 2018
Left by kn8dl
Courteous, responsive, accommodating treatment. The price I negotiated was fair, and the process was quick and easy. Shawn Snider facilitated the sale in an efficient friendly manner.
Cars.com Review
- November 17, 2018
Left by Marcella
Primary service. Service representative very attentive to client's needs.
Google Review
- November 17, 2018
Left by A Poran
Cars.com Review
- November 16, 2018
Left by Ali Poran
Over last 35 years I have bought many Mercedes Benzs and this was by far the most pleasant and professional. They acted the way a real Mercedes Benz dealer should behave. I will be buying my future cars from them.
Yelp Review
- November 16, 2018
Left by Blair W.
The sales rep was very friendly however the woman in the finance department was VERY rude. I already had an approved and active loan from my own bank. I was looking at two certified pre-owned vehicles and was offered to take one home overnight to see how I liked it. Before I took the car home I sat...
Google Review
- November 16, 2018
Left by Christian Sookdeo
Kervin made this experience everything you would expect and more for a luxury car purchase. He treats his clients time and money like his own. If that doesn't speak on having my best interest in mind he also consulted with meeting the needs of my significant other flawlessly. To put the cherry on...
DealerRater Review
- November 15, 2018
Left by vasilverbelle
I have been a happy customer there for more than 30 years. Chris Garland has been there for 27 of those years. Chris is always courteous and attentive, and gives frequent updates on progress, I live in a rural area, transport school aged children, and it is essential that my vehicles be...
Edmunds.com - Service Review
- November 15, 2018
Left by efg090754
Brought my vehicle in for a warranty issue and a maintenance service. All went well, was given a loaner while mine was being repaired. As always, superb service from Steve and the maintenance staff. All issues resolved.
Google Review
- November 15, 2018
Left by Sean Hamilton
Great customer service, very accommodating, very efficient with your time. Oh and the employees actually smile at you while you sit in the lobby waiting as they travel to and fro about their business.
Google Review
- November 14, 2018
Left by Yolanda Hoag
Google Review
- November 14, 2018
Left by Eureka Club
Google Review
- November 14, 2018
Left by Abdullah
5 stars for the service and for Patrick
Cars.com Review
- November 13, 2018
Left by Rick Krna
Provided replacement tire. Waited while it was changed.
Cars.com Review
- November 09, 2018
Left by Milli Grigory
The service rep handled my situation with care, professionalism and on a timely basis. I had the change my appointment time twice due to my husband being in the hospital. I appeared yesterday and ask if they could try to fit me in and they did. i am deeply grateful.
Cars.com Review
- November 09, 2018
Left by Chau
Logan was great again taking care of my car. I will always use him and this Mercedes for my car needs.
Google Review
- November 08, 2018
Left by Mary Eshbaugh
Google Review
- November 07, 2018
Left by Jesse Robinson
Cars.com Review
- November 07, 2018
Left by akram taha
Mercedes Benz of Richmond very good work and best services
Google Review
- November 06, 2018
Left by Richard Gooden
Google Review
- November 06, 2018
Left by Sheriff B K Roberts
Google Review
- November 05, 2018
Left by RUTH ALBERT
Patrick is polite, profession, kept me posted on servicing and my vehicle was ready earlier than promised!!!
Google Review
- November 04, 2018
Left by Alissa Harrison
Google Review
- November 03, 2018
Left by Louise Bassett
Google Review
- November 03, 2018
Left by Kim Ross
DealerRater Review
- November 03, 2018
Left by everafter1
I brought my car in for a number of issues. Patrick was very helpful in getting me in and out in a timely manner and understood all of my complaints. He also did a very good job working with my warranty company. I always had this vibration throughout my vehicle and did not think anything of it until...
DealerRater Review
- November 03, 2018
Left by Linda58
My sales person was transparent, friendly and professional. Gave me the information so that I could make the best decision for me without being pushy.
Google Review
- November 03, 2018
Left by Bud Jones
I purchased a vehicle from this dealership for my daughter. Fidel, salesperson, was extremely knowledgeable and very easy to get along with. After the sale, he continued to spend time showing my daughter how to use all the options and safety features.
Cars.com Review
- November 02, 2018
Left by Gail Lyddane
Excellent service and very pleasant experience. The service advisor was very pleasant, yet informative. No surprises by the end of the service.
DealerRater Review
- November 02, 2018
Left by snd567
Mercedes-Benz of Richmond had a good selection of cars en tried to accommodate our wishes. The purchasing transaction went very smooth and in a timely matter. Our sales rep Shawn Snider was professional, very knowledgeably and excellent to work with.
DealerRater Review
- November 02, 2018
Left by Very satisfied
Bought a used car from the dealership was very impressed with everything and everyone. Car was cleaned , full tank of gas . People were very nice and friendly
Cars.com Review
- November 02, 2018
Left by Richard Gooden
Few minor issues which require me to come back in to fix or correct.
Edmunds.com - Service Review
- November 02, 2018
Left by sevice
Great service, polite and profession. Keep in touch with progress. Very pleased.
Google Review
- November 01, 2018
Left by Melanie Murdaugh
Cars.com Review
- November 01, 2018
Left by delores pointer
Service was great and he kept me inform on progress of my car.
Google Review
- October 30, 2018
Left by Ronald Welshman
It took 2 months for someone in service to answer the phone so I can get an appointment setup.
DealerRater Review
- October 27, 2018
Left by Mackaye
I have an older car and I feel that the age of my car did not diminish service I received. I was kept abreast of what was going on during the time my car was at the dealership.
DealerRater Review
- October 27, 2018
Left by Carservice2018
Steve and Kervin are the best! We are so appreciative that Kervin picks up our car and how attentive Steve and Kervin are. Thank you!
Cars.com Review
- October 27, 2018
Left by Franco Laghi
Everything was OK . Nevertheless I would like to bring to your attention my experience on the web of Mercedes-Benz. Almost ten days ago I make my reservation for a service of my car on the web and I chat with a person. I was told that somebody was going to advise about my appointment for service...
Google Review
- October 26, 2018
Left by Lee Winder
Google Review
- October 26, 2018
Left by Floyd Mays
Cars.com Review
- October 26, 2018
Left by Chris Archer
20 thousand mile servi performed in a highly satisfactory manner. Service rep was very capable and Competent. Service was completed in a quite reasonable time.
Google Review
- October 25, 2018
Left by Tomas Arnaiz
Google Review
- October 25, 2018
Left by Craig Hicks
Joey Harris was a great representative of this Mercedes Benz dealership. He was very informative and always was quick to respond and follow up on any questions we had. The support staff he worked with was on par and very friendly and made us feel at home. I look forward to keeping a good...
Google Review
- October 25, 2018
Left by Amanda Haas
Great communication about my vehicle. Ive been so busy lately with work and life and the cleaned both the INSIDE and outside of my vehicle. That was such a wonderful surprise! Thank you!
Google Review
- October 25, 2018
Left by Jim Revere
excellent service consultants and excellent service
Cars.com Review
- October 25, 2018
Left by Linda Shank
My husband and I have purchased cars from this dealer for several decades and we will keep coming back. The dealership is run very professionally and the personnel are very proficient, responsive and knowledgeable. The team spirit is contagious. We are extremely satisfied with their service.
Google Review
- October 25, 2018
Left by Tara Ragland
DealerRater Review
- October 25, 2018
Left by MB Driver
Excellent service advisers and excellent service. Really nice waiting room with coffee and soft drinks. I had a loaner and it was clean, well maintained and ready for me. I was happy to replace the small amount of gas I used. Staff is friendly and competent.
DealerRater Review
- October 24, 2018
Left by Mario1955
It was a pleasure to work with Patrick Thompson with the recall on my Mercedes. Patrick e-mailed me with items that the mechanic found while working on my car. Items such as rear rotors and break pads . Even though I didn't have the breaks and pads done there I will have them done. I truly...
Google Review
- October 23, 2018
Left by Patricia Powlesson
The Mercedes Benz of Richmond team handled my service visit quickly and professionally. Chris Garland , Service Manager , handled my visit with the highest level of excellence. Thank you team Mercedes !
Google Review
- October 23, 2018
Left by Bill Wagner
Google Review
- October 21, 2018
Left by Marilyn Williams-Lee
Google Review
- October 21, 2018
Left by Evelyn Lindsey
Logan, my service advisor, showed me more love than ive experienced at this service department in a very long time. I had actually stopped bringing my vehicle to the Broad Street location until I met with Logan Bunger. My service technician was awesome as well! Feels like Im driving a new suv....
Cars.com Review
- October 21, 2018
Left by Reginald Alexander Lewis
Very good service took care of me as soon as I got there
Cars.com Review
- October 20, 2018
Left by Mohammad Zeb
Staff is friendly and very help full. I'll highly recommend this location for service.
DealerRater Review
- October 17, 2018
Left by Efg
As always, Steve Hunnewell does a great job in keeping me informed as to the status of my service. I appreciate the effort he puts into ensuring all goes well with my vehicle. I highly recommend him and the great staff at Mcgeorge Mercedes of Richmond. Ed Greenbaum
Google Review
- October 15, 2018
Left by Sharon Hoang
Steve always takes good care of me and my ML 350. No complaints!Sharon Hoang
Google Review
- October 12, 2018
Left by Jeryl Saul
I took my car in for replacement of the broken backup camera. The dealership went to bat for me and got M-B to cover the cost of replacement. Gary (my Service Advisor) was very responsive in advising me as the repair work progressed and in letting me know as soon as the car was ready for pickup....
DealerRater Review
- October 12, 2018
Left by Blessed
My service advisor, Patrick Thompson, continues to give courteous, attentive, and knowledgeable service. He was very considerate of my time with the check-in process.
Google Review
- October 10, 2018
Left by Dominic Jones
Google Review
- October 10, 2018
Left by Joan Shepherd
Logan provides exceptional customer service and assures my vehicles are serviced promptly. He gets answers to all my questions and makes me feel as if he wants to provide the best service possible.
DealerRater Review
- October 10, 2018
Left by Beau22@cnu
I had a great purchase experience at Mercedes Benz of Richmond. Mike Rosen did a Outstanding job. I have never enjoyed buying a car but this dealership does a awesome job and makes it a enjoyable experience.
Google Review
- October 10, 2018
Left by Geebee Xayachak
Google Review
- October 09, 2018
Left by Natasha Weaver
Google Review
- October 09, 2018
Left by Yogesh Verma
DealerRater Review
- October 08, 2018
Left by Bianca1999
I came in with a flat tire. Even though I didnt have an appointment Patrick Thomas took my car in, explained to me in details what my options where and adviced me accordingly. They changed my two back tires nicely and promptly. They also followed up the next day to ask if I had any problems with...
DealerRater Review
- October 06, 2018
Left by Mercedesbenzc450
Awesome! No issues Great people real friendly Great process and vey structured in and out in no time. Sales people as well as drivers are very friendly
Google Review
- October 04, 2018
Left by Robin Zinsser
I was delayed at work, late to the appointment and needed to get back as quickly as possible to work. Chris was so nice and helpful! They had me back to work in no time! Thank you!
Cars.com Review
- October 04, 2018
Left by Karen Owens
Patrick Thompson does an Excellent job. The dealership is convent to my office and home.
Cars.com Review
- October 04, 2018
Left by Robert
Excellent service. Logan Bunger is a real pleasure to work with on any transaction
DealerRater Review
- October 04, 2018
Left by Dealer
They did a great job servicing the Mercedes 350. They also gave us a car which made the day run more smoothly. It was an excellent service! Totally recommend it.
DealerRater Review
- October 04, 2018
Left by dlj wagon
Jen Kiser was so so helpful to my husband and me when we purchased our 2019 station wagon. He always went beyond the extra mile to assist us and was there for many meetings before the purchase and during the still ongoing training. He even went to Verizon to have updates put on my phone and spent...
Cars.com Review
- October 04, 2018
Left by Lin Campbell
I have purchased nine cars from this dealer and they have been easy to work with and the service has been great.
Google Review
- October 03, 2018
Left by nancy reddy
Only had a 20k service but I was taken in and completed in less than an hour. They even washed my car, very friendly and professional.
Google Review
- October 02, 2018
Left by Bruce Thomas
Cars.com Review
- October 02, 2018
Left by Kathy Mullsteff
This is my 3rd car from McGeorge Mercedes because of their sales and service department. I feel very comfortable working with the McGeorge team.
DealerRater Review
- October 02, 2018
Left by Mbbussa
Logan is just AWESOME!!! Really listens to customer needs and concerns Their customer service is most probably why Ill buy my next car from Mbusa Customer first Thank you
Edmunds.com - Service Review
- October 02, 2018
Left by Amy
All good.
Google Review
- September 30, 2018
Left by junior eaddy
Google Review
- September 28, 2018
Left by william moore
Facebook - Web Review
- September 28, 2018
Left by Yolanda Green Hoag
Joey was the best... His dedication speaks volumes we are very happy. Drive the extra miles for great service. Dont go to Midlothian stick with class (GLC) and better service!! 5 (big)
Cars.com Review
- September 26, 2018
Left by Dr. Teresa S. Johnson
I have had nothing but wonderful experiences with Mercedes since 2015. The day began with Chris Garland who provided outstanding customer service on my E350 2013 Mercedes. Thank you Chris for quality service with the A7 service and the loaner car. Because of your customer care, I left there feeling...
Cars.com Review
- September 24, 2018
Left by Tabathia Smith
Awesome! Finally! I went in for a state inspection on an 18 year old car, and it passed inspection!!! They made recommendations, but the total of the recommendations were over $4,000 and the car is maybe worth that
Google Review
- September 24, 2018
Left by Jane Baker
This used to be an establishment with fine service . Ill be buying a Lexus next after 30 years of Mercedes. I dont need lectures from my service advisor Patrick!!
Edmunds.com - Service Review
- September 23, 2018
Left by BAB
Received Outstanding Service Plus when I was at dealership for an "auxiliary batter malfunction"
Google Review
- September 22, 2018
Left by James L. Scott
DealerRater Review
- September 22, 2018
Left by J Fulton
Excellent & smooth. From scheduling the appointment to receiving a text that my car was ready. I appreciate the professional staff. The cashier Tyler & Logan deserve a BRAVO.
Google Review
- September 21, 2018
Left by Sven Hans Knecht
Google Review
- September 21, 2018
Left by Kaushal Patel
Great Customer Service, Very Helpful associates.
Cars.com Review
- September 20, 2018
Left by David
Very professional. Patrick went above and beyond. Found other problem and had it repaired on the spot.
DealerRater Review
- September 20, 2018
Left by RVA Customer
My GL required a warranty repair and a troubleshoot look at a warning indicator light. It turned out that the troubleshoot repair required a longer time period to complete than anticipated . Chris Garland, Service Manager, kept me well informed throughout the process and everything was fixed as...
DealerRater Review
- September 19, 2018
Left by Chris
The salesman and the staff did everything in their power to make sure I was completely satisfied. The salesman went beyond what I thought he would do to find the car I described to him. He found it!! The finance manager gave me so many options to chose from.(To make me feel comfortable with my...
Edmunds.com - Service Review
- September 19, 2018
Left by Steven
Wonderful as always
Google Review
- September 17, 2018
Left by Ron Shell
DealerRater Review
- September 16, 2018
Left by Nighthawk
This dealership responds to your service needs with established experience personnel with a friendly and clean environment. I really love this dealership. My service representative, Steven Hunnewell, kept me informed while my car was in for service and informed me of other things that were needed...
Google Review
- September 15, 2018
Left by Antoinette Talley
I had an awesome experience I talked with my service advisor several times a day he was prompt in calling me back he made me feel like a valued customer. My vehicle was repaired 4 days ahead of schedule. Great job Mercedes Benz of Richmond. Special thank you to Logan Bunger he was AWESOME!!!!
DealerRater Review
- September 15, 2018
Left by Florence
I had experienced a problem with my car the night before and arrived without an appointment but the staff were very nice and accommodating. They completed all the work needed earlier than expected. I was very pleased with my new service advisor Gary Biunno, he explained things and called promptly...
Google Review
- September 15, 2018
Left by Shuryl Thompson
Cars.com Review
- September 15, 2018
Left by Michael Arcarese
Everything went smooth and even received an unexpected loaner car
Cars.com Review
- September 12, 2018
Left by Mollie anderson
Excellent experience. Well versed, articulate professionals.
Cars.com Review
- September 12, 2018
Left by Rachel Trombetta
During my first maintenance the experience was pleasurable. When a mistake did happen, Ron and PATRICK were very honest which I truly appreciate! I am still a loyal fan!
Google Review
- September 10, 2018
Left by Samuel James Caudle
Cars.com Review
- September 10, 2018
Left by Supriya
Logan was professional and very helpful. I was very happy with my visit and service I was provided with. Thanks. Keep up the great job. Supriya
Google Review
- September 10, 2018
Left by judy s
Service department. Plenty of staff. Make an appointment and be prepared for 10 to 15 minute consult.
Cars.com Review
- September 09, 2018
Left by Shawntelle N Sass-Adih
Completely satisfied. Salesman Mr. Irvin Rich was very professional. An excellent salesperson.
DealerRater Review
- September 09, 2018
Left by Author
The employee Carl Nelson was very prompt courteous efficient and within minutes identified the problem and fixed it . Please forward my appreciation to Mr. Nelson great employee
Cars.com Review
- September 08, 2018
Left by David Adams
Great service experience as usual. I didn't have an appointment and the worked me in and I was very pleased with the experience
Google Review
- September 08, 2018
Left by maloyj
Google Review
- September 08, 2018
Left by Kumar Raman
Google Review
- September 08, 2018
Left by Leigh Moore
Always a pleasure to work with Chris and Mercedes Richmond. This is my sixth car purchased from MBR. The service is a breeze with great communication and quality of work executed.
DealerRater Review
- September 08, 2018
Left by Senovia
Mr. Garland was professional and kind. Her saw to it that I did not have wait long, there was no need for a loaner car.
DealerRater Review
- September 08, 2018
Left by EmptyNester
Purchased a pre-owned Mercedes convertible and Joey the salesman went over everything and answered all my questions. He was very helpful as we spoke via email and eventually in person. I never felt pressured or hassled. It was a great experience! The car did most of the convincing for me. I...
Google Review
- September 06, 2018
Left by Boima Kohai
Google Review
- September 05, 2018
Left by Moniek Morgan
Google Review
- September 05, 2018
Left by Sharon Schmitt
Google Review
- September 04, 2018
Left by V Bates
When I go to Mercedes-Benz of Richmond, Patrick is usually the person that handles the service for my car. The last time My car was in for service, Chris worked with me. Both men are always professional and caring about the specific needs for the car. And, they orchestrate with the Service...
Cars.com Review
- September 01, 2018
Left by Woody Jenkins
Mercedes-Benz of Richmond consistently provides outstanding customer care and quality service. Routine maintenance is easy to schedule and handled expertly and quickly. I always leave the dealership confident that my vehicle has received the best care and service available.
DealerRater Review
- August 31, 2018
Left by aruba
really great- were able to get my car inspected even though I did not have an appointment. always easy to work with and always friendly
Google Review
- August 30, 2018
Left by don kramer
Cars.com Review
- August 30, 2018
Left by Bill Figaro
Gary Biunno has been my service rep. For a few years now and he is the consummate professional! From timing to pricing and delivery, Gary is outstanding in every way. Sincerely, Bill Figaro 540.353.1673
Cars.com Review
- August 30, 2018
Left by Sujoy Gill
Fast service. Easy to get a hold of. Great communication
Google Review
- August 29, 2018
Left by Pattie Mitchell
Google Review
- August 28, 2018
Left by Charles Baugham
CarGurus Review
- August 28, 2018
Left by Tom
Beyond excellent. First class experience and professionalism. Prompt, thorough, and exceeded expectations.
DealerRater Review
- August 28, 2018
Left by CJ911
I purchased a used vehicle from Mercedes Benz of Richmond, and they went above and beyond to help make the deal happen. Special thanks to Joey Harris for his hard work!
Cars.com Review
- August 28, 2018
Left by Jakob Pribil
Professional service, everyone is very kind and willing to assist. Steven Hunnewell is very polite and Can't do enough to please the customer. The technician Charles is also very helpful and explains the work in detail if necessary.
CarGurus Review
- August 28, 2018
Left by Tom
Beyond excellent. First class experience and professionalism. Prompt, thorough, and exceeded expectations.
Google Review
- August 27, 2018
Left by Keara Chambers
Google Review
- August 25, 2018
Left by Charles Noel
Google Review
- August 25, 2018
Left by Trish Lambert
It is with great sadness that I write this review. I have been a loyal customer of MB of Richmond for over 10 years. I have purchased two cars from there and they have been the only ones to service my car, including tires.. If the mechanics told me it needed to be done, then I knew it...
Google Review
- August 25, 2018
Left by Kanulal Gorane
Google Review
- August 25, 2018
Left by Anita Harrington
Great job keep the good work up
Google Review
- August 23, 2018
Left by Diamond Paulster
Google Review
- August 22, 2018
Left by Vernon Spratley
First Class service.Jennings Kisner was terrific and very informed.Great experience
Google Review
- August 22, 2018
Left by Mary Janacone
Mercedes-Benz of Richmond Service Center is by far the best service center I have been to. The staff is very professional, organized, and helpful. If you want your car to have the best care possible, visit this dealership.
Cars.com Review
- August 22, 2018
Left by Alicia Gwathmey-Smith
Service representative (Steven) was courteous and professional. I was waited on immediately. The facility was clean and attractive. The employees were friendly, attentive and pleasant.They made for a GREAT start of my day.
Google Review
- August 22, 2018
Left by MONIEK MORGAN
Cars.com Review
- August 22, 2018
Left by Taylor Reveley
in and out quickly able to handle completely one aspect of what I needed and to let me know that the other aspect will take another appointment lasting several hours
Cars.com Review
- August 22, 2018
Left by JH
Very easy and professional service appointments, fast check in, expert help from Chris Garland. We have had 14 Mercedes over the years, lived in several states, and his is the most professional dealership of them all.
Google Review
- August 22, 2018
Left by steven washington
Google Review
- August 22, 2018
Left by Chau Cao
Logan was a pleasure to work with. He kept me posted through the process through text and did they job with 5 star quality! Would come again!
DealerRater Review
- August 22, 2018
Left by 2013450GL
Scheduling service has never been easier! I'm in and out quickly and the staff is over-the-top friendly. Everyone seems to focus on giving great service!
Google Review
- August 22, 2018
Left by Joe Ross
Cars.com Review
- August 22, 2018
Left by Edward S. Whitlock, III
Excellent service. Company always accommodating. Friendly personnel.
Yelp Review
- August 16, 2018
Left by Trev M.
U recently purchased a used Audi from this dealership, about 2 & 1/2 months ago, and have nothing good to say.The vehicle was in the $80,000 range, so not real high end but not cheap either. The vehicle was supposed to have been fully inspected, and the only thing noted was that it did not have a...
DealerRater Review
- August 16, 2018
Left by jvg3424
I was completely satisfied with Chris Garland customer service. As always he demonstrated professionalism courtesy and friendliness. I was a pleasure working with him. Great job!
Google Review
- August 15, 2018
Left by Jessamy Austin
Google Review
- August 14, 2018
Left by Robert Sine
Mike Rudin and Joey Harris have made this the best Mercedes Benz experience I have ever had. Both are very professional and knowledgeable about everything. I was treated like a King.
Google Review
- August 14, 2018
Left by Mel Bulliner
My salesperson was by far the most professional person I have ever purchased a vehicle from. And your dealership in general between Shawn and Christine in finance made my experience the most easy and comfortable situation unlike past experiences at other dealerships. Kudo's to Shawn. I would...
Edmunds.com - Sales Review
- August 14, 2018
Left by Terrace
I am completely satisfied with my purchase from start to finish, to include the price
Cars.com Review
- August 14, 2018
Left by Eleanor Bloomfield
Sunvisor was replaced and everyone there was professional and courteous.
Google Review
- August 13, 2018
Left by James White
I had an extremely difficult repair job on a diesel E series Mercedes, and MB of Richmond stayed with it the whole way, arranging factory help due to the significance of the problem even though the car was slightly out of the warranty period. I'd rate them as solid and customer focused! Very fair.
Google Review
- August 11, 2018
Left by Faye Funderburke
Cars.com Review
- August 10, 2018
Left by Kathy
As always, totally satisfied with the entire process and employees.
Google Review
- August 09, 2018
Left by Elizabeth Moxey
Check engine light was on and vehicle was running rough. We limped into the dealership. Gary Biunno was right there to assist us without hesitation. The next morning I received a call from Gary saying it was all done. Apparently I had water in my fuel which caused a misfire. Thank you so much for...
Google Review
- August 08, 2018
Left by Jerilyn Kelly
Cars.com Review
- August 08, 2018
Left by Charles Avery
This is an excellent service dealer. I bought 2 cars and sent 2 friends, who bought a total of 4 cars.
Google Review
- August 07, 2018
Left by Cardell Coger
Google Review
- August 05, 2018
Left by Andre Johnson
Service department is exceptional. Great inventory of new and certified pre-owned vehicles. Knowledgeable sales and service staff.
Google Review
- August 04, 2018
Left by Charles Setnicky
CarGurus Review
- August 04, 2018
Left by GuruTRW1H
Salesman was nice and informative
DealerRater Review
- August 04, 2018
Left by wc banze
I was impressed by the quality and througness of the service provided, which included a referral to the dealership body shop.The timely of the service wa particulary impress
Google Review
- August 03, 2018
Left by DeeJay Steezy
Google Review
- August 03, 2018
Left by Tony Penna
DealerRater Review
- August 03, 2018
Left by Happy Customer
Excellent service all way around. We felt that everyone involved was making a superior effort to address all of our concerns and needs. Very professional and qualified people. This was a very good experience.
Google Review
- August 01, 2018
Left by E 392Scatty
Driving from New York to this dealership was definitely worth it! Mike Rosen was great throughout the whole process.
Google Review
- August 01, 2018
Left by Emilio Perez
Driving from New York to this dealership was definitely worth it! Mike Rosen was great throughout the whole process.
Google Review
- July 31, 2018
Left by franklin4341
DealerRater Review
- July 31, 2018
Left by David53
I giving this review because of the service and the quality that Mercedes Ben's of Richmond to my wife and I. We have been satisfied since 2008, when she bought her first SLK 350 and my CLS 550.
Google Review
- July 31, 2018
Left by Vickie Epstein
Cars.com Review
- July 30, 2018
Left by Walters
The service was great, and the employees were very nice.
Google Review
- July 30, 2018
Left by Courtney Bujakowski
Google Review
- July 29, 2018
Left by Lawrence Coleman
SALES ARE AWESOME SERVICE CENTER NOT A GOOD IDEA MISDIAGNOSED CAR TWICE MADE ME PAY BOTH TIME HAD TO TELL THEM THE PART TO PUT ON NOW THE PROBLEM IS SOLVED BUT MY ENGINE RUNS ROUGH FOR SOME MAINTENANCE THEY SAID I NEEDED AN EASY 800 REPAIR COST ME ABOUT 2500
Google Review
- July 28, 2018
Left by Prateek Johri
Google Review
- July 27, 2018
Left by Adegite Festus
Cars.com Review
- July 26, 2018
Left by Clarence Mills
Overall the experience was very good. Took the time they said it would take and facilities were very good for the wait.
CarGurus Review
- July 25, 2018
Left by bonnie1235
The car that I was interested in had been sold. Salesman agreed to advised if something came up that fit my criteria. Good customer service.
Google Review
- July 25, 2018
Left by Carroll Andrews
CarGurus Review
- July 25, 2018
Left by bonnie1235
The car that I was interested in had been sold. Salesman agreed to advised if something came up that fit my criteria. Good customer service.
Google Review
- July 22, 2018
Left by MOHAN SANKAR
Google Review
- July 22, 2018
Left by Nalini Jagnarain
My loaner was ready for me as soon as I got to the Dealer for my A Service. My service was done by the end of the day and Patrick kept me informed on the status and recommendations. Very high level of service from Patrick Thompson.
Google Review
- July 20, 2018
Left by Tonia Robinson
Very disappointed did not receive the high level of service compared to the dealership in Alexandria. We were given the wrong appointment time, the loaner car dirty someone previously used it and pet hair was everywhere. When picking up our vehicle after being serviced it was cleaned at the...
Cars.com Review
- July 20, 2018
Left by Robert
Excellent Service. Logan is the best.Very helpful and made the experience very pleasant.
Google Review
- July 19, 2018
Left by Stephen D'Ascoli
Google Review
- July 19, 2018
Left by Steve Kates
Google Review
- July 18, 2018
Left by Santhosh Kumar
Google Review
- July 18, 2018
Left by Arvind Desai
My state inspection was a breeze at McGeorge Mercedes and Gary was wonderful to work with. Quick and professional treatment.
Google Review
- July 17, 2018
Left by tacuma nibbs
DealerRater Review
- July 17, 2018
Left by sbhoang
Mercedes told me that my appointment would be a 'no charge'. They even texted me the zero cost, but when I went to check out the man at the counter said I owed $76.00. My service manager, Logan said he would take care of it and I received a receipt showing a zero balance. S. Hoang
DealerRater Review
- July 17, 2018
Left by HSY
Logan is very professional and take care of my car .He is the best service representative! Also the technician finished my car in an appropriate time . Thank you
Google Review
- July 15, 2018
Left by Lori Stevens
DealerRater Review
- July 15, 2018
Left by Valentine Love
From the moment I pulled into the dealership until I returned to pick up the EzPass tag that I forgot in the loaner, I experienced outstanding service. Logan made me feel special as he listened to the concerns I had regarding my vehicle. He worked hard to make sure that I was satisfied.
Google Review
- July 14, 2018
Left by Shravan Kumar
Great team at MB of Richmond. Very happy with all the help from Jen Kaiser. Unfortunately could never see the concierge Kai-elle even though I stopped by on the second day which would have been more helpful. Had to figure out most of the electronics stuff myself. Still have some questions but do not...
Google Review
- July 13, 2018
Left by Bernard Pryor
DealerRater Review
- July 12, 2018
Left by AMG63S
The proffessional service team evaluated and fix the problem with my AMG quickly. I appreciate their thorough care they gave my car. Logan explained the problem clearly and kept me in the loop as the warranty repair was underway.
Google Review
- July 12, 2018
Left by Sonya Conner
Google Review
- July 12, 2018
Left by Marilyn Hill
Excellent service. Patrick is awesome.!!!!!!
Google Review
- July 11, 2018
Left by Kevin Parker
Google Review
- July 10, 2018
Left by Jan Thomas
Facebook - Web Review
- July 08, 2018
Left by Michael Levin Maszaros
Ive only ever purchased cars from here (since I was 22!). They are warm, welcoming, and friendly. Theyve never forgotten a birthday. Once when I was featured in the paper for one of my interior design projects, they clipped the article and mailed it to me for me to have framed. You definitely get a...
Facebook Review
- July 08, 2018
Left by Michael Levin Maszaros
Ive only ever purchased cars from here (since I was 22!). They are warm, welcoming, and friendly. Theyve never forgotten a birthday. Once when I was featured in the paper for one of my interior design projects, they clipped the article and mailed it to me for me to have framed. You definitely get a...
Google Review
- July 07, 2018
Left by Burn it up
Google Review
- July 05, 2018
Left by Ruble Hord
DealerRater Review
- July 05, 2018
Left by Army Army S
Our sales associate Kervin has been polite, professional, and helpful. I am completely satisfied with the purchase experience. The waiting time for building the car is a bit long though. But it's exactly how we wanted it. Worth the wait.
Google Review
- July 04, 2018
Left by mirvin dunn
Google Review
- July 04, 2018
Left by Jessica Martin
Google Review
- July 04, 2018
Left by Mike V
Great Staff - Easy purchasing process, everyone was very friendly and ensured I was happy, would absolutely buy again
Google Review
- July 03, 2018
Left by Betty Oliver
DealerRater Review
- July 02, 2018
Left by kelly627
Extremely satisfied. The service technician even tried to fix the mirror while I was scheduling the appointment for the next day. Now, that is first class service in my book. The bottom line, there was NO charg to repair side mirror when it was all said and done. God Bless good dealerships like...
Google Review
- June 30, 2018
Left by Allison Johnson
Google Review
- June 30, 2018
Left by Alex Jinks
Excellent service
DealerRater Review
- June 23, 2018
Left by Hanover Girl
Needed 4 new tires and was concerned about my brakes. I was given tire options, found out my brakes were fine, and was kept updated as I waited for my car.
DealerRater Review
- June 22, 2018
Left by businesscar girl
I was very satisfied with the service I received recently from McGeorge Mercedes Benz. The loaner car made it most convenient to work with your dealership.
DealerRater Review
- June 21, 2018
Left by MB owners for life
I found the CPO vehicle I was looking for online and contacted the dealership for more information. I received a response the same day with a complete brochure outlining the vehicle and its history. We visited the dealership within the week and purchased the vehicle. The entire process was extremely...
DealerRater Review
- June 21, 2018
Left by ARCARRINGTONSR
Steven Honeywell and the team did an awesome job with getting my wife a loaner of equivalent model. The service was a recommendation from a previous visit the week prior. The service was completed in a very timely manner and we were kept up to date throughout the process. We will be back and...
Google Review
- June 20, 2018
Left by Joan Golden
Great service. Very quick. Went in to get my free state inspection. Got a free car wash too!
Google Review
- June 20, 2018
Left by Jennifer Unger
Google Review
- June 20, 2018
Left by elise green
DealerRater Review
- June 18, 2018
Left by FASTSL
MY CAR BROKE DOWN IN THE MIDDLE OF AN 9HOUR TRIP IN WHICH LEFT ME HERE AT THIS DEALER FAR FROM HOME .AFTER SOME MINOR MIS COMMUNICATION ' THEY WERE ABLE FIX MY SITUATION, AN GET MY CAR BACK IN HIGHWAY ORDER' THANKS TO CHRIS GARLAND , AN LOGAN BUNGER OF THE SERVICE TEAM' AN( KEITH REDDY WHO...
Google Review
- June 17, 2018
Left by Matt&Anita Cooke
Many thanks to Fadil and the rest of Richmond Mercedes-Benz team for the most pleasant car buying! Extremly happy returning costumer - no car like Mercedes-Benz!!!
DealerRater Review
- June 17, 2018
Left by Jtermini30
Using Fadhil our local salesman was a very professional and enjoyable experience. This is the second time we used Fadhil and he provided us with the expert knowledge of the vehicles as well had patients with us as we are finicky vehicle buyers.
Google Review
- June 16, 2018
Left by Edward Greco
Google Review
- June 16, 2018
Left by Huanjie Li
Google Review
- June 16, 2018
Left by Heather Valentine
Cars.com Review
- June 14, 2018
Left by Shelia
My Experience at Mercedes Benz of Richmond was fantastic. Mr. Patrick Thompson was a pleasure to work with. He is personable, knowledgeable and professional. He genuinely cares about his clients. It is refreshing to know that there are still those who take pride in their work. I give Mr. Patrick...
Google Review
- June 13, 2018
Left by Bill Nashwinter
Google Review
- June 13, 2018
Left by Barbara Havens
Google Review
- June 13, 2018
Left by Palani Rajapalayum
Google Review
- June 13, 2018
Left by Nena Meurlin
Google Review
- June 13, 2018
Left by So Wavy
Google Review
- June 08, 2018
Left by andu feyisayo
Great experience, had to go for oil change and other service for my GLA250 , is was done right on time and perfectly done. They also checked other minor stuff for me and let me know before it becomes something big, so I got it fixed on my second appointment. Logan Bunger was my service manager ,...
Google Review
- June 08, 2018
Left by Fay Lohr
I love McGeorge, the service is incredible and everyone is anxious to be of help. There is no high pressure, just making sure you are a satisfied customer. They respect your time . Great place to do business.
Facebook - Web Review
- June 08, 2018
Left by Susan Godman Rager
Mercedes-Benz of Richmond is a family tradition of ours. We've been their customers for sales and service for over 20 years. Never had a problem, always treated courteously, professional and competent attendance to both sales and service.
Mercedes-Benz of Richmond () Replied: Thank you for being such a loyal customer, Susan!
Facebook Review
- June 08, 2018
Left by Susan Godman Rager
Mercedes-Benz of Richmond is a family tradition of ours. We've been their customers for sales and service for over 20 years. Never had a problem, always treated courteously, professional and competent attendance to both sales and service.
Google Review
- June 06, 2018
Left by Mike L
Cars.com Review
- June 06, 2018
Left by Dayna Paxton
Follow-up to correct an oversight from a service appointment was FANTASTIC. Everyone I worked with or talked to, including Chris on the day I brought my Mercedes back in for updating, was professional and courteous. It is a joy to work with people who care about your concerns and then do what...
Cars.com Review
- June 06, 2018
Left by ARLETTE FOSTER
Normally have my car repaired at Tysinger Motors in Hampton. Although I believe the cost was a bit steep, I have high marks for the customer service I received from the Technician.
DealerRater Review
- June 06, 2018
Left by Longtime customer
Just showed up with a problem with a tire....six or eight folks in front and they took me in and fixed the problem in a short period of time...perfect customer service!
DealerRater Review
- June 06, 2018
Left by Amandahaas
Everything always goes smoothly! Thanks for an easy experience as always. Im treated like royalty when I get my vehicle serviced here. Thank you!
Google Review
- June 06, 2018
Left by julora carpenter
Cars.com Review
- June 06, 2018
Left by Eugertha T. Minnicks
Excellent service and efficient service rep. Service done in a timely manner. Thanks
Google Review
- June 05, 2018
Left by Lee Dudley, Jr
Cars.com Review
- June 05, 2018
Left by Berry F. Wright, Jr.
Excellent experience. This dealership is a prime example of how good customer service should he demonstrated to the public. As a customer I always feel that they have given me personal service in meeting my needs for service. They are always pleasant, helpful, and just great to deal with. Their...
Google Review
- June 05, 2018
Left by Jack Douglas
The service department at Mercedes-Benz of Richmond gets it right each time and is a pleasure to deal with. When I call to make an appointment they always ask if I need a courtesy car. When I get there Gary Biunno and Chris Garland are always attentive and courteous. The checkout, payment is easy...
Google Review
- June 05, 2018
Left by Andrew Michael
Google Review
- June 05, 2018
Left by Towanda Tompkins
Google Review
- June 05, 2018
Left by Chris Royster
DealerRater Review
- June 05, 2018
Left by Stephanie27
The customer service was very good.. the rep (Patrick) assigned to me was very helpful and kept me informed, however the length of time it took to repair my tire was a little too long for my liking ( 5 days)
DealerRater Review
- June 05, 2018
Left by Wahoo71
From appointment scheduling, through service intake, through follow up during service with all questions answered through delivery after service completion, the customer service at MBR is always top flight. That is why I return time after time.
DealerRater Review
- June 05, 2018
Left by Jakasykes
Austin has the most pleasant disposition and always goes out of his way to give you that great customer care experience. I was worried that I would be late returning the loaner vehicle due to an appointment. However, he assured me that it would be okay to take my time and not rush; and that I could...
DealerRater Review
- June 05, 2018
Left by Bobby
It didn't take long, for the service I had done very good job. Will recommend that everyone should choose thos dealership. I will return
DealerRater Review
- June 05, 2018
Left by Dee
I appreciate that both Mike and Kathie spent the time discussing various details with me. They listened to my requirements and met them. It was that easy and I thank them for listening as this is very important to me.
Cars.com Review
- June 05, 2018
Left by SJ Perry
The road assistance was excellent. The technician who came to the house was very knowledgeable and explained everything. Really took care of the problem and was quick and efficient.
Cars.com Review
- June 05, 2018
Left by Ken H.
Chris Garland and the whole service team do an outstanding job. There are customer focused and customer friendly.
Google Review
- May 22, 2018
Left by Adel Mallik
Google Review
- May 21, 2018
Left by SideShow A1
Very clean place & warm staff
DealerRater Review
- May 19, 2018
Left by Kanza1208
The service we recieved during our visit was nothing short of amazing! We worked with Joey, Joe, and Christine to close the deal on our C300 and they were extremely transparent and helpful throughout the entire process. The C300 we took home was different than the one we initially intended on...
Google Review
- May 18, 2018
Left by Daniel Henein
Amazing Experience and Service
Google Review
- May 18, 2018
Left by Elizabeth Ellingson
Google Review
- May 17, 2018
Left by Debbie Hammersley
Cars.com Review
- May 17, 2018
Left by Helen S Ware
I was more than satisfied with my recent visit to McGeorge. Steve Hunnewell was very thoughtful to help me have an estimate on my car for a repair, and explained everything very thoroughly.
Google Review
- May 16, 2018
Left by Natacha Williams
Dropped my Mercedes Benz off for maintenance and staff was quick, courteous and even gave us a ride to our destination. Great customer service and so proud to be a part of the Mercedes Benz family.
Cars.com Review
- May 15, 2018
Left by Sue
Worked with Fadil. He is the best! Helped me find the right car for my family.
Cars.com Review
- May 14, 2018
Left by Joanna Elfering
Outstanding service overall. Always there when I need them. Thank you Steve Hunnewell!
Google Review
- May 14, 2018
Left by Brandon Turner
DealerRater Review
- May 12, 2018
Left by MaxiFran
Everyone we dealt with at Mercedes-Benz of Richmond was professional, courteous, efficient and friendly. All this plus reasonable prices. What more could you want from a dealership?
Google Review
- May 12, 2018
Left by Kenya Ellis
Google Review
- May 10, 2018
Left by Becky Bowers-Lanier
Cars.com Review
- May 10, 2018
Left by Roger
The only concern was that I needed a pick up car to get me from work to to the dealer and that was poorly communicated and I had to request the car before they closed the service area.
DealerRater Review
- May 10, 2018
Left by Mercies 4scp
See above. Problem with tire pressure. Dropped in on lunch break. Problem solved quickly. I have been pleased with sales and service thus far in my experience with this sales/service center. Staff is pleasant, efficient and accommodating.
Google Review
- May 09, 2018
Left by Y
Great service and a nice waiting area-- couldn't ask for a better service experience.I just wish Mercedes-Benz vehicles were more reliable and less expensive to service/ repair.Also please offer more plug-in hybrid/ electric vehicles, it is especially frustrating as Mercedes does sell such vehicles...
Cars.com Review
- May 09, 2018
Left by Vikas
My experience was great with the service I provided by the customer service representative Mr.Chris
Google Review
- May 08, 2018
Left by Will Welch
Great Experience.
DealerRater Review
- May 08, 2018
Left by Johnson4077
My husband and i brought my Mecedes in for routine service. Mr. Patrick Thompson is our service advisor. He is very professional and knowledgeable. Highly recommend him. He is an asset to your dealership.
DealerRater Review
- May 07, 2018
Left by GTC Bailey
Extremely professional and courteous personnel. Flawless execution of preparation and delivery of vehicle. The vehicle was perfectly detailed, the gas tank was filled, license plates were installed by the time the paperwork was finished with no waiting!
DealerRater Review
- May 06, 2018
Left by Yadira4840
Went in for a routine service and left w/a new Sence of a job well done by everyone involved. And Im not associated w/anyone at the dealership. And I will always return to this dealership for service.
Google Review
- May 05, 2018
Left by Nalini Jagnarain
Very high level of service from Patrick Thompson.
DealerRater Review
- May 05, 2018
Left by ChrisZ
Fadil Pehlic was great to work with and the rest of the team there was very nice and accommodating. I am very pleased with the purchase thus far.
Cars.com Review
- May 05, 2018
Left by Alice Knight
Everything from car buying to service is done to perfection.
Google Review
- May 04, 2018
Left by Sky Cline
Great experience. Honest. Fair Price.
Google Review
- May 04, 2018
Left by SoulStar Artistry
Irvin was awesome!He was the 1st to great me and make me feel welcomed. He was extremely honesty and professional. I am so in love with my Mercedes. Cathy made it so easy by calming my nerves answering my questions and giving me options also with honesty and professionalism. I'd definitely recommend...
Cars.com Review
- May 04, 2018
Left by Arnold Stolberg
Ive been buying high-end cars for three decades. My experience at McGeorge Mercedes is truly the best Ive ever had. The friendliness, knowledge-base and sincere, no pressure concern is impressive. I think this is going to be very good experience.
Cars.com Review
- May 03, 2018
Left by Ronald E. Scott Sr.
Overall experience very good. Thought my trade allowance for my used Mercedes S550 should have been more, but they made me understand the bad market for used Mercedes.
Cars.com Review
- May 02, 2018
Left by Elma R. Hall
Great service, friendly personnel, service was begun and completed according to schedule Comfortable waiting room. I was given updates as the work was being done. Overall a great experience, as usual, at this dealership.
Google Review
- May 02, 2018
Left by Collin Castrina
Google Review
- May 01, 2018
Left by Sultana Salam
Google Review
- May 01, 2018
Left by joy paoletto
Yelp Review
- April 29, 2018
Left by Cathy S.
My husband had been looking for a used corvette for some time and found one at this establishment. We tried the car out and sat down to make financial arrangements for trade-ins, etc. My husband called the following Saturday to set up an appointment to finalize the sale. We could either come that...
Facebook Review
- April 25, 2018
Left by Sharon Barksdale
Best Car Buying Experience Ever Mrs. M, my mother Thank You Mr. Kervin Ridgley, Master Certified Consultant. Listen I purchased my brand new 2016 GLE 350 SUV from Kervin R. a couple years ago and was very pleased with how easy he made it!! (Tried & True Dream-Maker) So my mom was looking to...
Facebook - Web Review
- April 25, 2018
Left by Sharon Barksdale
Google Review
- April 24, 2018
Left by Alonzo Battise
The worst parts department I've ever had to deal with ever. Go to Midlothian MB alot more knowledgeable about everything.
DealerRater Review
- April 23, 2018
Left by Rodney47
Chris Garland takes care of me exceptionally well EVERY time I have my car serviced at McGeorge Mercedes and he is always there to be of assistance to me.
Cars.com Review
- April 23, 2018
Left by Dr. Teresa S Johnson
Thank you Logan, Steven Hunnewell, and team! I can always count on fast, quality and fantastic customer service. I appreciate the wonderful experiences every time. I didn't purchase during this visit, but when I did the experience was awesome. Dr. Teresa S. Johnson
Google Review
- April 22, 2018
Left by ALTAF KAPADIA
If you are buying a Benz talk to Josh, very helpful
Google Review
- April 21, 2018
Left by Bryce Newton
Google Review
- April 21, 2018
Left by Linda Tyler
I am pleased but my car was not completely washed as requested
DealerRater Review
- April 21, 2018
Left by NoName
Overall experience is most acceptable. This not first new car from MB of Richmond!!! People are quite helpful and I will obviously consider them again next time.
Cars.com Review
- April 21, 2018
Left by Jerome Hargrove
This was the most enjoyable experience I have ever had in buying a car. The salesman (Josh) was very knowledgeable and made the buying experience great. I would buy from Josh again.
Facebook Review
- April 19, 2018
Left by Soulmaz Taghavi
Very bad experience. I wanted to buy a Certified Used Mercedes with specific qualifications that seemed pretty reasonable. I went back and forth with Kervin and Joe for over a month by email, test drives and in-person meetings. We had two cars pulled from under us - one was sold after I had...
Facebook - Web Review
- April 19, 2018
Left by Soulmaz Taghavi
Very bad experience. I wanted to buy a Certified Used Mercedes with specific qualifications that seemed pretty reasonable. I went back and forth with Kervin and Joe for over a month by email, test drives and in-person meetings. We had two cars pulled from under us - one was sold after I had...
Cars.com Review
- April 18, 2018
Left by Roopesh
Overall experience was very good. Service is very good. And the employees were very professional.
Google Review
- April 18, 2018
Left by Michael Lewis
I have a 2011 E350 that was in need of the B3 service, but I didn't have time to do the entire service (it takes about 5 hours) so instead they just gave me the service I really needed before my trip and allowed me to reschedule the rest on my return... Saved me a lot of time... Thank you very much!
DealerRater Review
- April 18, 2018
Left by BIRDMOM
Always treated friendly and professionally and kindly.. Arranged for an early appointment at my request and greeted when arrived. Waiting room was comfortable and enjoyable. My car was treated well.
Google Review
- April 17, 2018
Left by Dan Radack
Excellent experience. No pressure. Very knowledgeable and completely professional. Would definitely buy from this dealership again.
Google Review
- April 15, 2018
Left by Andrew Stewart
DealerRater Review
- April 14, 2018
Left by smrs55
Best Service team in Richmond - Excellent Service Advisor in Logan Bunger Great amenities and excellent waiting lounge where you can work while you wait for your vehicle to get serviced
Google Review
- April 13, 2018
Left by Nene 17
Google Review
- April 11, 2018
Left by Felecia Coleman
Cars.com Review
- April 11, 2018
Left by NEH
Exceeds expectation on regular basis. Service is now a strong point in choosing this dealer.
Google Review
- April 11, 2018
Left by WT Jay
Great service.
Google Review
- April 10, 2018
Left by Ayman Abbassy
DealerRater Review
- April 10, 2018
Left by JamesML350
The experience I encountered at the dealership with the salesman and the contract lady was very professional and amazing. Thanks for everything including my ML350.
Cars.com Review
- April 09, 2018
Left by Patricia
The entire experience at the West Broad Street location is exceptional! From Gary, my service advisor to the quality of the work, every detail carries the Mercedes distinction. The lounge is welcoming with nice newspapers, and I actually enjoy waiting! I will be a customer for life at this...
Cars.com Review
- April 08, 2018
Left by Carol Wiggins
Exceptional customer service. Was very timely with getting me in and out
Google Review
- April 08, 2018
Left by James Cane
Cars.com Review
- April 08, 2018
Left by Curtis Sims
I am completely impressed with the people, the care, the vehicles, and the atmosphere at Mercedes-Benz of Richmond. Everyone is so friendly, helpful, professional, and knowledgeable. Logan Bunger is the best service manager I have every deal with at Mercedes-Benz. Thank you so much. Curtis Sims
Google Review
- April 05, 2018
Left by Pam Wratchford
Google Review
- April 05, 2018
Left by Joe Claiborne
Google Review
- April 05, 2018
Left by Michael Pishner
MB Of Richmond as once again proven to me that they are the only place that I will take my 2016, and 2017 Mercedes for service. Great Job!
Google Review
- April 04, 2018
Left by Joan Shepherd
DealerRater Review
- April 04, 2018
Left by Rohan123
I have always enjoyed visiting your dealership. Everybody always try to help. Mike Rosen was exceptionally great in helping the selection of the new car and pricing
DealerRater Review
- April 03, 2018
Left by wdbmcb
Probably the first time in my car purchase history that buying a vehicle was efficient, clearly comprehensive and did not take all day. Explaining how the operated was clear and understandable.
DealerRater Review
- March 31, 2018
Left by James (Jim) Johnson
Very extraordinary service.. Patrick was very helpful and professional. He answered all questions I had and made sure I was comfortable while waiting. He made certain that all my questions were answered..
Facebook Review
- March 30, 2018
Left by Kimberly Gaines
ABSOLUTELY Wonderful!!!!! I purchased all weather mats and the gentleman who helped me was fantastic.!!! Thank you.
Facebook - Web Review
- March 30, 2018
Left by Kimberly Gaines
ABSOLUTELY Wonderful!!!!! I purchased all weather mats and the gentleman who helped me was fantastic.!!! Thank you.
Google Review
- March 29, 2018
Left by Rob Kirkconnell
DealerRater Review
- March 29, 2018
Left by Mbbussa
Very considerate of customers needs and time. They make appropriate suggestions without being pushy and are very respectful of customers choices.. I look forward to working with the sales team in the coming months and getting a new MB
Google Review
- March 29, 2018
Left by gmarshall gmarshall
Google Review
- March 27, 2018
Left by Jim Vail
Cars.com Review
- March 27, 2018
Left by Kumar Raman
Excellent service by the Service Manager. Extremely responsive and understanding of the urgency.
Google Review
- March 27, 2018
Left by Bobby Speight
Google Review
- March 27, 2018
Left by John Lennerton
DealerRater Review
- March 27, 2018
Left by Adpervall
My service consultant Patrick at West Broad Street was great...very professional, courteous and his customer services was outstanding. I was greeted and assisted in a timely fashion and was in & out super fast...that's why I luv Mercedes they never let you down the quality of the vehicle and the...
Google Review
- March 26, 2018
Left by Rc Moore
Cars.com Review
- March 26, 2018
Left by Beth S.
I had a few repairs done on my 2014 ML 350. Patrick was my service provider and was great to work with. Customer service was great and I will definitely be using this dealership in the future.
Facebook - Web Review
- March 26, 2018
Left by Jim Vail
We had a great experience purchasing a pre-owned Mercedes there. We drove over 100 miles to test drive a car there, and it was just what we wanted.
Facebook Review
- March 26, 2018
Left by Jim Vail
We had a great experience purchasing a pre-owned Mercedes there. We drove over 100 miles to test drive a car there, and it was just what we wanted.
Google Review
- March 25, 2018
Left by Phil Theurer
Excellent experiencd. I had made an appointment and then had to cancel so I rescheduled online I thought. When I showed up for service it was apparent that I had not completed the process somehow and was not on the list. It was no problem they got me right in an as it was going to take longer...
DealerRater Review
- March 25, 2018
Left by fungirl,1947
I was very satisfied with the service. The advisor took time to hear my concerns and followed through with the4 service. My car was ready near the predicted time.
Edmunds.com - Sales Review
- March 25, 2018
Left by MBfan1802
My sale rep, Kervin Ridgley of MercedesBenz of Richmond knew exactly what I wanted. This is the second MB that Kervin has found and sold to me. He patiently explained and demonstrated all the new features that I love. I also love the style of my GLC300 SUV and plan to take more road trips because of...
Google Review
- March 24, 2018
Left by Antonio Battle
Google Review
- March 24, 2018
Left by David Powers
Service was great, loaner was great and the service was done on time.
Google Review
- March 24, 2018
Left by jerome furtado
Google Review
- March 23, 2018
Left by shavonnie zimmerman
My service experience was professional and pleasant. I hadn't been in for service for some time since I rarely drive this car and it was great to still see some familiar faces. Patrick was phenomenal as always. I was treated with the same quality of sevrvice I've grown to appreciate.
DealerRater Review
- March 22, 2018
Left by Chrisp
Everyone at the dealership demonstrated highest level of professionalism. Mike (sales) was very helpful with finding us a new car. He kept me in the loop throughout the process.