Google Review
- April 17, 2024
Left by Joy Nevin
Google Review
- April 13, 2024
Left by Clarence Mills
Google Review
- April 11, 2024
Left by Eurvin Wright
Best sales person I have ever did business with!
Google Review
- April 11, 2024
Left by Andre Johnson
Service department is exceptional. Great inventory of new and certified pre-owned vehicles. Knowledgeable sales and service staff.
Google Review
- April 10, 2024
Left by Natalie Bunce
We have always purchased our cars here locally in Texas...However , this time , we were looking for a RARE" previously loved unicorn "2022 EQS AMG in Magno silver w yacht wood trim!CarGurus finally came up w one and sent notification and I phoned dealer direct!Shawn of MB in Richmond , Virginia in...
Google Review
- April 08, 2024
Left by Ghidorah; The True Alpha
458 Italia in inventory! Isn't that enough for a thumbs up?👍 Maybach as well... Porsche 911 and several other high end cabrios. Their typical good selection of cars....
DealerRater Review
- April 07, 2024
Left by Genesalmon7
Promptly received for my scheduled appointment. Recall was performed in a timely manner. Waiting area was comfortable with coffee and snacks. All personnel I Encountered were clear and polite
Google Review
- April 06, 2024
Left by Ruble Hord
McGeorge did a top notch job with routineservice that we've been getting since 2005 !
Google Review
- April 06, 2024
Left by Ronnie Jackson
Google Review
- April 06, 2024
Left by Davis Johnson
Very nice service advisor and extremely thorough
Google Review
- April 05, 2024
Left by Gina Willis
Google Review
- April 05, 2024
Left by Margaret Bailey
I appreciate sales people like Kervin Ridgley who is always available to help me with any concerns that I may have. Glad he is still there.
Google Review
- April 04, 2024
Left by Samuel Coburn
Steve in Service is a pro, through and through. Knowledgeable, articulate and responsive with the info you want and need -- all while being very respectful of your time. I'll see him again in 10k miles.
Google Review
- April 04, 2024
Left by Andre Leale
Google Review
- April 04, 2024
Left by Limitless Scholars
Damaged my vehicle while it was being serviced.
Google Review
- April 04, 2024
Left by Tyrone Hilton
No time was wasted. My vehicles was ready for pick up hours before I expected it to be. The customer service was also great.
Google Review
- April 04, 2024
Left by B McNeil
Also efficient, also knowledgeable, best customer service around.
Google Review
- April 04, 2024
Left by Livia Reznik
My car is "fixed"with battery /900$/????????and after 2weeks is not working againI called them and 2mean woman are hang up on me!!!!really???????Im sooooo upset.
Google Review
- April 04, 2024
Left by Tommie Cooper
If I could give a negative-1 I would. I’m in process of reporting them as we speak . I dropped my Mercedes off 1 week ago today . Car drove fine, but for whatever reason after driving for an extended period it wouldn’t start after shutting it down until it sits till cool . I been calling Christina...
CarGurus Review
- April 04, 2024
Left by Franklin
Very prompt and professional
DealerRater Review
- April 03, 2024
Left by ilia68
Rory is very knowledgeable, professional, and very friendly; so much so we bought two cars through him - Rory Samson is the best!
DealerRater Review
- April 01, 2024
Left by Tommie Cooper
Lost faith in Mercedes because of this service department. Called them first , explained my issue and even explained the service bulletin on Mercedes website claiming issues with my car not starting after warmup due to a computer update.. . Drove it in last week and was confirmed if it needed an...
Google Review
- March 30, 2024
Left by Kelly Carroll
Google Review
- March 30, 2024
Left by Mikell Collins
Google Review
- March 29, 2024
Left by L Carson
CarGurus Review
- March 29, 2024
Left by BJBGuru123
Very attentive and responsive!
Google Review
- March 28, 2024
Left by Delorse Brown
Absolutely the Best Team Ever (Chris A & Brenda) Always Excellent Service, In & Out!!!
Google Review
- March 28, 2024
Left by Gina Schmitt
Google Review
- March 28, 2024
Left by Butch Kirby
Google Review
- March 27, 2024
Left by Terry Manis
DealerRater Review
- March 27, 2024
Left by Satisfied Customer
My vehicle was serviced in a timely fashion and everyone was very friendly and professional. Christina kept me informed on the status of my vehicle.
Google Review
- March 26, 2024
Left by Tracy Richardson
Google Review
- March 26, 2024
Left by Todd Martin
Cars.com Review
- March 24, 2024
Left by None
My overall experience was outstanding. I was so glad that took out an extended warranty when I purchased the car. Man what a savings at this time.
Cars.com Review
- March 23, 2024
Left by Perry Lombard
since this is too short I am adding to say I had no issues and thought the salesman was top notch, so really the experience was very good
DealerRater Review
- March 20, 2024
Left by edward.robinson2009
This dealership is efficient and professional. It is staffed with long term employees who know their customers.
DealerRater Review
- March 20, 2024
Left by Steven
Very good service, they also wash my car. it takes less than hour to wait.
DealerRater Review
- March 20, 2024
Left by Teri
My concerns were listened to and addressed. I was welcomed warmly with a quick turnaround
Google Review
- March 19, 2024
Left by Feda Selimotic
I'm sure the sales department is nice when they are trying to sell you a car. But if you have an older model and can ONLY get your vehicle fixed at Mercedes, then good luck. (2012, 101k miles)The service person was not that helpful. Felt like I was getting rushed off the phone everytime we spoke....
Google Review
- March 19, 2024
Left by Josh Perkins
DealerRater Review
- March 19, 2024
Left by Judy.kilgour
I received a warming welcoming greeting when I arrived from Sam and Steve, both are friendly and professional! Steve explained the re-call process and delivered on time, Steve’s a tremendous asset to your team of professionals!
Google Review
- March 18, 2024
Left by Jillian Nye
Summer is great to work with at the Richmond dealership on Broad. My breaks are a lot better!
DealerRater Review
- March 18, 2024
Left by terry.welles
Everyone was very helpful at the dealership from the ASP to the cashiers. Quick turnaround
Google Review
- March 17, 2024
Left by Dr Shawn P Richmond
The “Service B” is the most extensive for my car model. The staff at Mercedes-Benz at West Broad Street started on time, completed early, and were kind enough to apply discounts. The service was exceptional and I appreciate the cost savings.
Google Review
- March 17, 2024
Left by Douglass Bloomfield
Mr. Hunnewell did an excellent job of managing a complex number of issues with patience and understanding.
Google Review
- March 15, 2024
Left by Lynne Ceaser
Google Review
- March 14, 2024
Left by James Sprouse
DealerRater Review
- March 14, 2024
Left by lmorse
The staff was courteous and professional. The made sure that I was kept informed. It was a wonderful experience, I have never been treated better by a dealership. I will definitely refer them to friends and family. They will continue to be my go to dealership. Exception Job Mercedes-Benz of Richmond!
Google Review
- March 13, 2024
Left by Anthony Amos
Great experience! Steve Hunnewell was very professional.
Google Review
- March 10, 2024
Left by Lynne Nelson
Google Review
- March 10, 2024
Left by Tashia
Google Review
- March 09, 2024
Left by Next-Up Books
I could not be more satisfied with the care received when I brought my car in for service at Mercedes-Benz. Steve H. attended to every detail and was the consummate professional in every way. Thank you Steve!
DealerRater Review
- March 08, 2024
Left by MAK
Excellent service from start to finish. Car was clean and price very competitive. I highly recommend.
Cars.com Review
- March 08, 2024
Left by Dean Williams
I believe there is room for improvement on the communications side. Just calling for service you go through at least 3 steps to get to a service desk, process has been much better at other dealerships with my Audi, Jeep or Infinity. No issues with anyone but the believe there is room for...
DealerRater Review
- March 07, 2024
Left by Forhisgrace1962
Mercedes -Benz of Richmond is the only place I go to have my vehicle service.
Google Review
- March 07, 2024
Left by Jenny Salinas
Mercedes benz of Richmond customer service is top notch!
Google Review
- March 07, 2024
Left by Duane Bookheimer
Google Review
- March 07, 2024
Left by Troy Mashburn
Steve Hunnewell did an excellent job and represents your company very well.Take good care of him.
Google Review
- March 07, 2024
Left by Jasmine Washington
My 2021 MB GLC2021 with 40k miles has been making a screeching sound when I back out of parking spaces. It started happening a few months ago, I thought at first it could have been from the car sitting overnight but the issue would persist while I would run errands. I was concerned about my safety...
Google Review
- March 07, 2024
Left by Sandy S
Google Review
- March 07, 2024
Left by lashay simmons
My experience with Mercedes of Richmond was FANTASTIC! The minute I walked in I was greeted and asked if I liked a beverage. I was introduced to the best sales rep ever, Cheryl! Cheryl was amazing all around. I highly recommend her. I did not feel pressured or rushed. She listened to what I wanted...
Google Review
- March 07, 2024
Left by Kim Garrod
Google Review
- March 07, 2024
Left by Logan Bunger
Google Review
- March 07, 2024
Left by Sharon Watkins
My first experience with Murgado Mercedes did not disappoint. I got an appointment the next day and was notified of all service that needed to be addressed. From check in to check out, everything was flawless. Also really impressed with the HUGE inventory they have. I think it is good addition...
Google Review
- March 07, 2024
Left by William Johnson
Cars.com Review
- March 05, 2024
Left by E. Williams
Mercedes Benz of Richmond understands the importance of Customer Service. Brian Hare (Sales) and Kyle Guzman (Finance) got us the car we wanted for our son. Kyle made the paperwork simple and quick. Brian even went above and beyond, delivering our son's car to him. Oh, and did I mention they...
Cars.com Review
- March 02, 2024
Left by G.C
The representative, Summer, provided excellent assistance, understanding my needs and taking good care of me on Friday for my A service. I appreciate her help.
Cars.com Review
- March 01, 2024
Left by WILLIAM JOHNSON
My E350 has been back and forth in the shop since 3 weeks after purchase, Mercedes of Richmond has been trying to repair it with no luck.
DealerRater Review
- February 29, 2024
Left by robmb
I'm from out of town and brought my 2017 GLE AMG in without an appointment when check engine light came on. They took it in for diagnosis, verified the issue, had their a driver drop me off at at a restaurant for lunch, then pick me up. In the meantime they fixed the GLE. All this in a 2 hour time...
Google Review
- February 29, 2024
Left by Comfort Inn
Google Review
- February 29, 2024
Left by Dhari Al Furaih
Good service and great customer service.Stevan is great!
Cars.com Review
- February 26, 2024
Left by Murray
Christina provided excellent service. I think my only frustration was having to do some hoop jumping regarding my 10-year extended warranty. Your systems should be designed so that, if a customer purchases an extended warranty from another dealership, it should be automatically visible when you...
DealerRater Review
- February 26, 2024
Left by adil.oudrhiri
Christina was super friendly and super helpful. In addition to Mercedes amazing cars this type of personality makes owning a Benz a different experience then the rest.
Google Review
- February 24, 2024
Left by Mahmoud Amine
Google Review
- February 23, 2024
Left by Shaun S
Being the owner of an older cat that wasn't purchased here, I have to say I was extremely satisfied with the service I received! My 20 yr old car had a brake issue and I was able to get an appointment with a loaner vehicle and had the entire repair covered by an extended warranty Mercedes stood...
Google Review
- February 22, 2024
Left by Robert Puller
DealerRater Review
- February 22, 2024
Left by lynneparts
Christiana Made the visit especially nice. She really shows she loves her job and gives great customer service. Please keep her.
Google Review
- February 22, 2024
Left by Daniel Slagle
I have purchased many cars in my life, and was pleasantly surprised at how easily I was able to drive out of there with the car of my dreams. My salesman, Rory, was excellent.
Google Review
- February 21, 2024
Left by M S
Quick, easy and effortless transition of purchase
DealerRater Review
- February 21, 2024
Left by flamingsword60
The service was great, and the repair was done in timely manner. I was given a rise home and was offered a ride to come pick up, I Just wished they honored the warranty contract i had with Endurance.
Google Review
- February 21, 2024
Left by Chanda Oh
I always feel my vehicle will be serviced with the utmost care. Appreciate their integrity.
DealerRater Review
- February 20, 2024
Left by Mercedesbenzc450
Well, I got to know everyone very well and everyone is very polite not stuck up like some other dealerships . They actually say hi and mean it. Very prompt service and did I mention very professional. They all get 5 stars !
Google Review
- February 19, 2024
Left by Richard Whiteside
Robert was personable and extra helpful in handling the multiple issues I needed to handle. The estimate was right on target and the work was timely.
Google Review
- February 17, 2024
Left by Emmanuel Olagunju
Google Review
- February 17, 2024
Left by Donald Dupuis
Google Review
- February 17, 2024
Left by Ronnie Evans
Google Review
- February 17, 2024
Left by Cynthia Reaves
Google Review
- February 17, 2024
Left by Larry Wilson
Google Review
- February 17, 2024
Left by Gary Ford
Google Review
- February 16, 2024
Left by Allan Roy
The legacy of Mercedes Benz is legendary...and the door to door service and staff at MB Richmond were equal to the brand name.
Google Review
- February 16, 2024
Left by Larry Turek
The staff, customer lounge and quality of automotive service were excellent. The only negative was being charged an additional 3% for using a credit card to make payment. This is just being greedy.
Google Review
- February 16, 2024
Left by Zhanna Carter
Nice looking inside (although the patron waiting area at Sheehy Lexus is way better), people are friendly; my salesperson, Fadil, was very knowledgeable and patient, worked with me on purchase options. I had a good experience buying my car there.
Google Review
- February 16, 2024
Left by Reina Acosta
I recently took my car for for oil change and inspection.Robert was extremely pleasant and helpful. It was early in the morning and he had a big smile. Thank you Robert!
Edmunds.com - Service Review
- February 14, 2024
Left by Michael White
from start to finish this location and luxury car mnfr provides an excellence svc from handling of car to communication thru the day on timing and to including the last 3 feet of car retuning back to myself . Highly recommend and looking forward to my current lease expiration to continue on with...
Google Review
- February 11, 2024
Left by Lucille Yurchak
Our senior advisor Steve is great. Very professional, helps senior citizens with discounts and best customer service every. He is truly a great professional. Thank you Steve for taking such great care of us and my car.
DealerRater Review
- February 11, 2024
Left by bigboo72
Service was good and on time ! I love to going there and hanging out with some of people I have met !
Google Review
- February 11, 2024
Left by Ruby Ruby
Great customer service throughout the entire dealership. After a horrible experience at Midlothian Mercedes-Benz, the dealership (Steven, Gloria, and the entire service team) stepped in and showed that exceptional customer service still exists, thank you!!!
Google Review
- February 10, 2024
Left by Monika Pajhal
Google Review
- February 10, 2024
Left by Kiascha Mccall
Google Review
- February 10, 2024
Left by Cynthia Mayo
My car was serviced as expected. The cost was high. I am ok with it. The service representative was helpful by informing me of my car needs and cost. STEVEN H.Thanks!
Google Review
- February 10, 2024
Left by Lois Moore
Received excellent service for my scheduled Mercedes mileage servicing. My Service Advisor Steven Hunnewell provided 5 star service. Top notch Service Dept.!
Google Review
- February 09, 2024
Left by Dantell Richardson
I didn't give this place 5stars because they are friendly or pleasant. They're not! Even when the receptionist welcom me to snack - no thanks, No smiles. But the work they done to my car was excellent!Thanks Service Department!
Google Review
- February 08, 2024
Left by Debra
Service is excellent
Google Review
- February 07, 2024
Left by Eulalee Wong
Professionalism outstanding. Customer service from start to finish high excellence in delivery. Very impressed, but would expect nothing less from MB. Robert went above and beyond to ensure my experience was a 10; and it certainly was. Very well executed!
Google Review
- February 07, 2024
Left by Richard Sobine
Google Review
- February 06, 2024
Left by Charles Martin
Cars.com Review
- February 05, 2024
Left by Stacy Dunn
The people at the dealership were pleasant and informative. The were accommodating with scheduling. The entire process was low pressure and painless. The experience was very nice overall.
DealerRater Review
- February 03, 2024
Left by fefelewis
Everyone that I came in contact with at the service department was courteous and had a smile.
Google Review
- February 02, 2024
Left by Vickie Rush
Great experience. Everyone was professional and friendly. Cheryl was my sales person and I will recommend her going forward. She was awesome!!! I felt no stress in buying the car.
DealerRater Review
- February 02, 2024
Left by vcugrad
Everyone I worked with was friendly and professional. My salesperson was Cheryl and she was truly awesome. She spent a lot of time with me, test driving two vehicles and explaining the options. Once I made my decision and ordered the vehicle, she kept me updated throughout the process. When the...
Google Review
- February 01, 2024
Left by Gary Bowman
Google Review
- February 01, 2024
Left by Steven O'York
Google Review
- February 01, 2024
Left by 박환규
Google Review
- January 31, 2024
Left by Danielle Bowers Real Estate
Google Review
- January 31, 2024
Left by stuart kramer
DealerRater Review
- January 31, 2024
Left by doctorA
Rory was very professional and accommodating. He made my purchase experience one to remember. There was an issue that occurred during the financing process that was unacceptable and was a fault of the Finance Department. Once Rory learned of the issue, he was very apologetic and worked to resolve...
Google Review
- January 30, 2024
Left by Donna Manigault
Google Review
- January 30, 2024
Left by Richard A
Excellent Customer Service!!!
DealerRater Review
- January 30, 2024
Left by Rorysamson
Summer is amazing! Top notch service every time. Such a joy to work with and always has a smile on her face!
Google Review
- January 29, 2024
Left by Betty Oliver
I was ok
Google Review
- January 29, 2024
Left by Steven Beatty
Google Review
- January 28, 2024
Left by Love Chambers
Google Review
- January 28, 2024
Left by Kevin Saunders
Great experience! Very friendly and knowledgeable.
Google Review
- January 28, 2024
Left by Brandi Battle
New management horrible service
Google Review
- January 27, 2024
Left by Ann Cooper
Always excellent, friendly, courteous service at Richmond Mercedes-Benz! Thank you!
Google Review
- January 27, 2024
Left by Martin Igumnovic
Google Review
- January 27, 2024
Left by Sarai Francisca Igumnovic
We did not realize that they scheduled service recall appointments without ensuring they have the part on hand. I guess that's why Cristina made the comment that we haven't been serviced here in four years when I asked her how we can ensure the part will be saved for our automobile. Hopefully, we...
Google Review
- January 26, 2024
Left by Cassandra J
Had to stop in and buy a wheel lock for a used car I bought and the help was fabulous!
DealerRater Review
- January 25, 2024
Left by RB
Great experience from the moment we were greeted by front desk, Sales experience with Irvin, Used Sales Manager Joe, talking numbers and completing the transaction with Mike (Finance) along with after purchase sales service work.
Google Review
- January 24, 2024
Left by Ean Payne
We drove to Mercedes-Benz of Richmond from Wake Forest NC to look at a used vehicle, after making an appointment with our sales person, Kyle. When we arrived we were immediately greated and as promised Kyle had it out front waiting for us to look at and test drive. We agreed on a fair price and were...
DealerRater Review
- January 24, 2024
Left by gmarsh.22
Courteous, efficient and solved my issue quickly. We’re excellent in communicating with me and giving me options.
Google Review
- January 23, 2024
Left by Carolyn Moseley
All is well
Google Review
- January 21, 2024
Left by Tasha Holmes
The cashier could’ve greeted me when I walked in and let me know what they had available to drink/snack like the other dealerships. Other than that, JD Martinez was great.
Google Review
- January 20, 2024
Left by Alfred Wilkins
Summer was a awesome rep. Service was great.
Cars.com Review
- January 19, 2024
Left by Robert L Weldon
Was quoted 3 hrs to do the A1 service/Inspection, plus a recall. To my surprise, I was in/out less than 2 hrs. Outstanding and really fast service!
Google Review
- January 18, 2024
Left by LaQuita McMillian
Google Review
- January 18, 2024
Left by neil hutcher
All good!
Google Review
- January 18, 2024
Left by Randy Adams
Google Review
- January 18, 2024
Left by John Leyo
Rory our sales associate was was very attentive to my wife’s needs and wants and most important understood she was purchasing the car. He went above and beyond to make sure she fully understood Operation of the vehicle. He even came in on his day off to deliver the car to her. We would highly...
DealerRater Review
- January 17, 2024
Left by cab0
Wonderful service on both cars quick and good service. Been coming to this location since it opened
Google Review
- January 16, 2024
Left by K Cole
Google Review
- January 16, 2024
Left by Barbara Stanley
Google Review
- January 16, 2024
Left by Sa Star
Google Review
- January 16, 2024
Left by Shekeirra Munford
Loved my car was washed for free. Amazing service. Professional employees
Google Review
- January 14, 2024
Left by Jessica Ruyts
Purchased a used vehicle with Rory over the weekend and the service was top notch from the time we spoke on the first phone call to the time he handed me the keys to leave. I literally called him 30 minutes before atribal and he had the vehicle of interest pulled right up front with a test drive tag...
Google Review
- January 14, 2024
Left by Donna Johnson
Excellent service
Google Review
- January 14, 2024
Left by Kenneth Blaisdell
Google Review
- January 13, 2024
Left by Ivette Rideaux
Awesome customer service. Always friendly and very knowledgeable
Google Review
- January 13, 2024
Left by Paul Spearman Sr
Great service
Google Review
- January 12, 2024
Left by Modupe Ijeh
Google Review
- January 12, 2024
Left by Raina Fields
Steve H. was very responsive and helped to keep me updated about my car's status while being serviced. Always appreciate the free carwash and shuttle service. Thank you!
Google Review
- January 11, 2024
Left by Chuck Meeks
Always professional service and an excellent customer experience.
Google Review
- January 10, 2024
Left by Jane Smith
Google Review
- January 09, 2024
Left by Wave Tench
Google Review
- January 09, 2024
Left by Esakiraja Ramalingam
Thanks , service was prompt and got the vehicle within one day.
Google Review
- January 08, 2024
Left by Bruce Shin
Cars.com Review
- January 06, 2024
Left by DON
Seat covers cracked within the first 3 years of ownership. The Service Advisor examined our seats and immediately began to process a warranty claim. After the seat covers were received, the service department did a careful professional job accomplishing a very difficult task - the seats look perfect!
Cars.com Review
- January 06, 2024
Left by Verna
Excellent Wonderful Experience Would definitely recommend this dealership. I would recommend Cheryl Bowman as a representative. I have already told my friends about her. Good job Mercedes of Richmond.
Yelp Review
- January 06, 2024
Left by David H.
I took my car in for a repair and received it back unrepaired. I have been a customer for 20+ years, and the service has never been on this level. Remember, I was told they could not find anything, but the car made noises from the belts when I picked it up. I let there and took it to a mechanic...
Google Review
- January 05, 2024
Left by kevin artis
Excellent Service. Very professional. You can just tell they have the customer service down to a science.
Google Review
- January 05, 2024
Left by Felicia Perry
Google Review
- January 05, 2024
Left by Mary Morgan
Google Review
- January 04, 2024
Left by Richard Shaver
DealerRater Review
- January 04, 2024
Left by Estowe2
Always professional service and associates that are always knowledgeable, pleasant and courteous. Always a pleasure doing business
Google Review
- January 03, 2024
Left by Michael C
Cheryl Bowman is an excellent sales representative, and her sales manager is very personable.
CarGurus Review
- January 02, 2024
Left by Jab20002
MBZ Richmond was responsive and professional. We maintained a clear dialogue about the vehicle and it's progress through the prep and inspection process. ...
Google Review
- December 31, 2023
Left by Maxine Girard
Excellent service, was well satisfied with my time there.
Cars.com Review
- December 31, 2023
Left by Charles Roberts
As a long-time customer of your dealership, I wanted to acknowledge the outstanding service provided to me today by Christina. After popping in with an engine light illuminated on a Saturday, my expectations were rather low you Service Department could help me. Christina proved me wrong, and through...
Google Review
- December 30, 2023
Left by Brenda Berisha
Google Review
- December 30, 2023
Left by Yolanda McGilvary
Google Review
- December 29, 2023
Left by yong quan
Cars.com Review
- December 29, 2023
Left by Deb
Professional, courteous and timely. Explanations of services being provided by JD were great as always. The Lounge was comfortable, clean, convenient and well appointed. Thank you for updates while waiting.
Google Review
- December 28, 2023
Left by nick janson
Purchased a used vehicle with a stated warranty and was also told it had passed VA state inspection. Have been chasing the sales rep for a while now to address the fact that the vehicle needs $3,000-$4,000 worth of repairs. They don’t seem to want to talk to me. The vehicle was also sold with a tire...
Response from the owner Replied: Thank you for your feedback and for bringing your concerns to our attention. We want to clarify that the vehicle in question did indeed pass the Virginia state inspection and there were no driveability issues noted at the time of your purchase. As with all our vehicles, particularly older models, we strive to accurately represent their condition to the best of our ability.We would like to note that there was no indication of bent rims or issues with the bearings during our inspection process. Additionally, the vehicle's pricing was set in accordance with its condition, which included the state of the tires. It was not represented as having new tires.We understand that you traveled from out of state and had the opportunity to inspect the vehicle before finalizing your purchase. We always encourage our customers to thoroughly review their chosen vehicle and raise any immediate concerns they might have.Unfortunately, any issues or concerns regarding the vehicle would have needed to be addressed at the time of sale. We are committed to customer satisfaction and regret that your experience did not meet your expectations.
DealerRater Review
- December 27, 2023
Left by kevin
Very friendly and extremely professional staff. Always quick and easy to drop off and pick up my car for its maintenance.
Google Review
- December 27, 2023
Left by Garrett Shifflett
I had a great buying experience here and Kervin was wonderful to work with.
Google Review
- December 24, 2023
Left by Scott Parks
Google Review
- December 23, 2023
Left by Tina Hogan
Service was absolutely wonderful
Google Review
- December 23, 2023
Left by Ma.ky.diehl@hotmail.com 198805mxdl
Google Review
- December 23, 2023
Left by Pris
DealerRater Review
- December 23, 2023
Left by pbritton52
They take good care of my car.The delivery is timely. We have 2 Mercedes cars.
DealerRater Review
- December 23, 2023
Left by Jrtllewellyn
Kervin is very knowledgeable, professional and extremely pleasant to work with. Overall the experience was smooth and pleasant.
Google Review
- December 22, 2023
Left by Lexi Carden
After driving the same car for 13 years, I decided to finally make the leap and purchase a new vehicle. I can't speak highly enough of Rory Samson, and how genuine and helpful he was throughout the whole process. If he was tied up in conversation with another customer, a MBR team member would check...
Google Review
- December 22, 2023
Left by Kevin Holcomb
Service department did exactly what they said they would do; communication was top notch.
DealerRater Review
- December 20, 2023
Left by Kendra Ford
Even though my Service advisor wasn't there for my loaner vehicle pickup, there was someone there to asssist me.
Google Review
- December 19, 2023
Left by Gordon Prior
Great Service!!!
Response from the owner Replied: We are all about great service, great staff, great customer service, and the best cars. Thank you for sharing your 5-star experience with us. We hope to see you again very soon at Mercedes-Benz of Richmond.
Google Review
- December 19, 2023
Left by Monica Chandler
Google Review
- December 15, 2023
Left by Kerry Kelley
work completed on time and, I assume, to MB spec. Mr Hunnewell came out to greet me and intake the car. he was also able to take care of another small issue for me and I was most appreciative.Thanks
Google Review
- December 15, 2023
Left by Clifton Walters
Cars.com Review
- December 15, 2023
Left by Tracey T
I have purchased many cars in my lifetime but this experience was by far the best. From the sales process to signing on the dotted line, it was pleasant and efficient. Everyone in the dealership was warm and friendly. For the first time, buying a car was enjoyable.
Google Review
- December 14, 2023
Left by Richard Ritter
Google Review
- December 14, 2023
Left by James Fannin
Google Review
- December 13, 2023
Left by W Deyerle
DealerRater Review
- December 13, 2023
Left by Ken
They make it very easy and convenient to get service completed. Friendly and professional staff
DealerRater Review
- December 11, 2023
Left by CarlinRich
I am very disappointed in the way Mercedes of Richmond has responded to my quest to talk about an issue we had with the service department and the General Manager. I finally started getting communications after contacting Murgado Automotive Group, CEO Mario Murgado, the new owner of the dealership....
Cars.com Review
- December 11, 2023
Left by Rich
My local dealer was unable to perform a required service in a timely manner, so I reached out to Richmond Mercedes Benz and they were extremely professional and accommodating.
Google Review
- December 09, 2023
Left by James Lyski
Google Review
- December 08, 2023
Left by Angela Griffin
DealerRater Review
- December 07, 2023
Left by Book
Fast and efficient service. Same day brought in and had complete in a timely manner.
Google Review
- December 06, 2023
Left by S Claiborne
Cheryl did a great job closing my deal on my new car. She follows through with any of my questions or concerns. Very friendly and kind.
Google Review
- December 06, 2023
Left by LaJune Fowlkes
Shawn was wonderful and very intuitive. He showed me just what I asked for and allowed me to make my own decision about the car.
DealerRater Review
- December 06, 2023
Left by Chuck.gaunt
Best experience I have ever had buying a car. Spent weeks with two other dealers in person and got no where. Contacted Mercedes Benz of Richmond thru the internet got an immediate response from Shawn Snider. I told Shawn what I wanted to order and within an hour I had a quote with an out the door...
Google Review
- December 06, 2023
Left by Wilma Brandon
I arrived at the dealership and was promptly greeted by the service advisor. My car was taken back after the work to be performed was explained to me. Also an estimate of the charges too. It was ready in a little over 2 hours and under the estimate I was quoted. I was pleased.
Google Review
- December 06, 2023
Left by Diane Burrell
Cars.com Review
- December 06, 2023
Left by Happy
They went above and beyond to make sure I was happy with their service. Will definitely use them again. I highly recommend their detail service.
Cars.com Review
- December 06, 2023
Left by Happy
They went above and beyond to make sure I was happy with their service. Will definitely use them again. I highly recommend their detail service.
Google Review
- December 06, 2023
Left by Ken Davis
Google Review
- December 06, 2023
Left by Dean Jordan
Google Review
- December 05, 2023
Left by Alex Jackson
Google Review
- December 05, 2023
Left by jerry freeman
2007 Shelby GT500 My sales person never told me about multiple cosmetic and mechanical problems. I live in NJ so i relied on an honest evaluation of the used car with 23000 miles. He said he saw nothing worth mentioning other then some stripe tape damage and a cut seat. The car was delivered...
Yelp Review
- December 05, 2023
Left by Jerry F.
2007 Shelby GT500 My sales person never told me about multiple cosmetic and mechanical problems. I live in NJ so i relied on an honest evaluation of the used car with 23000 miles. He said he saw nothing worth mentioning other then some stripe tape damage and a cut seat. The car was delivered...
Yelp Review
- December 05, 2023
Left by Michelle L.
The finance department deserves 0 stars, however, my salesperson deserves 5 stars. I recently purchased a vehicle from this dealership and the purchase went smoothly until...I had decide to buy 2 years of prepared maintenance and was advised to buy 3 years as that is when major repairs would be...
Google Review
- December 04, 2023
Left by Austin Jacobs
When you purchase a Mercedes Benz you expect a certain level of professionalism and my experience was nothing short of amazing and I couldn’t rate them highly enough. Joey the sales manager did an exceptional job putting a deal together for me. I absolutely love my new Mercedes.
Yelp Review
- December 01, 2023
Left by Cassandra C.
This review is regarding the West broad location service/maintenance scheduler. It appears the service protocol has changed. Usually I call to schedule maintenance and a friendly rep schedules me and Im all set. I tried calling several times at the Midlothian location however the call is...
Google Review
- November 22, 2023
Left by numcbackup 2021
Asked for help on how to take my wiper off and they wouldn’t, after spending so much money on car service.
Google Review
- November 17, 2023
Left by Sheila Garris-Wallace
Google Review
- November 14, 2023
Left by MC Dippenaar
Google Review
- November 08, 2023
Left by Ben Martin
Cheryl is the best. She makes you feel at home and is so sweet and friendly. I was in and out in my new MB!!
Google Review
- October 27, 2023
Left by Sofia Trigg Perry
Google Review
- October 23, 2023
Left by Barrie
The service appointment was quick and efficient and Christi (name???) was able to get my inspection done and get me out of there in a very timely manner. Love that!!!
Google Review
- October 17, 2023
Left by John Jackson
Get quoted a sticker price then they want 10-15k more after you come in. Worst experience I have ever had buying a car. They were just bought maybe new ownership will replace the sales manager.
Google Review
- October 12, 2023
Left by Аленка А.
I have been trying to schedule a service appointment for the past week, left several messages at service department ,with receptionist and still waiting for someone to call back. Hopefully, someone in management is reading this reviews. Very disappointing.
Response from the owner Replied: We apologize for the issues you encountered when scheduling your service appointment. Changes in our scheduling platforms have caused these inconveniences. Kindly provide your contact information by emailing us at cac@mbofrichmond.com, and we will be happy to assist you.
DealerRater Review
- October 07, 2023
Left by gesinacharles
My experience purchasing from Cheryl Bowman was phenomenal. She went beyond the call of duty to guarantee a seamless process and took the time to educate me on how to manage my new car. Her empathy and meticulousness elevated the experience to a whole new level. I cannot express my gratitude enough...
DealerRater Review
- October 07, 2023
Left by gesinacharles
Overall, I had a great and positive experience with Steve Hunnewell and Cheryl Bowman. They provided me with excellent service.
Google Review
- October 05, 2023
Left by Tamesha White
Terrible place to go. Another Mercedes Benz company had set an appointment for me to have my suv serviced for about a month for my suv to be repaired and for me to have a loaner. I drove an hour and 45 minutes away. When getting there they had no loaners to give and because of that they made up...
Response from the owner Replied: Hi Tamesha, sorry to hear of the issues you experienced when servicing with us. If you haven't already, please contact our service manager, Logan Bunger, at (804) 755-9308 to see if there's anything we can do to resolve the situation.
Google Review
- October 03, 2023
Left by Gary Mcdowell
I would like to say, a great experience, got the vehicle i wanted, very nice salesperson (Rory Samson). Will I come back, yes. Will I refer, most definitely!
Google Review
- October 03, 2023
Left by Marcy Molinaro
Professional, thorough, and timely.
Cars.com Review
- October 03, 2023
Left by Patricia Ray Barton
The dealership repaired my car and I was pleased with their service. Summer Price was on top of everything throughout the process with daily text updates.
DealerRater Review
- October 03, 2023
Left by Lynda_vs
Cheryl was a wonderful sales lady. Explained and showed me everything on my new car. Couldn’t be more helpful and knowledgeable.
Cars.com Review
- October 03, 2023
Left by Lance
We have purchased five cars from this dealership over the years. They were sold to us by Cheryl every time. She is excellent and helpful. We also have our cars serviced there as well. They have a wonderful staff and we have received nothing but great service all around. I highly recommend.
Google Review
- October 01, 2023
Left by Stephen Brown
Great customer care.
Edmunds.com - Service Review
- September 30, 2023
Left by James Revere
A service rep called me and scheduled my appointment. I was also given the option to wait or get a ride back home. When I arrived for service they were ready and promptly processed my car. It was completed within the promised timeframe. A rep called me the next day.
Google Review
- September 29, 2023
Left by Kindra Kirkeby
Google Review
- September 28, 2023
Left by leaya sanderlin
Google Review
- September 28, 2023
Left by Winfrey Wright
The work was done within 2 days, which was a tad faster than I expected. The issues were resolved properly.
Google Review
- September 27, 2023
Left by Ben Peck
Good experience
Google Review
- September 27, 2023
Left by Karen Owens
Ms Moore always gets the repairs made to my car in a fine fashion
Google Review
- September 27, 2023
Left by Michelle Egbujor
Google Review
- September 27, 2023
Left by Hakim Gaber
Google Review
- September 27, 2023
Left by Sherri Grace
Google Review
- September 26, 2023
Left by A Perfect Day Events RVA
Google Review
- September 26, 2023
Left by orlando beale
Google Review
- September 26, 2023
Left by Wanda Gill
Google Review
- September 26, 2023
Left by brittany johnson
Fast service. Summer Price is great.
Google Review
- September 23, 2023
Left by Bridgepoint Services, LLC
Irvin was great! The car buying process was quick and easy!
DealerRater Review
- September 23, 2023
Left by Willa
Cheryl was so helpful in explaining and helping set up my new vehicle and getting the car more thoroughly and deeper cleaned. The sales Manager was a blessing to me as well
Google Review
- September 23, 2023
Left by Prince Andoh
JD Martz and the entire service team were extremely accommodating and efficient with regular updates on the status of my car. I was especially pleased with the speed with which the work was completed.Much appreciated!- Prince
Google Review
- September 22, 2023
Left by Connie Robinson
exceptional customer service.I felt like a queen.
Google Review
- September 22, 2023
Left by Maria Brown
DealerRater Review
- September 22, 2023
Left by danielmathiashorton
Shawn was great to work with and extremely helpful throughout the entire process. Much appreciated!
Google Review
- September 21, 2023
Left by Rachel Trombetta
Scheduling was hard but I am very grateful that the lady who helped me and Steve my Service Advisor we good to work with.
Google Review
- September 21, 2023
Left by kendall fortin
Google Review
- September 21, 2023
Left by Vanessa
Our salesman was awesome
Google Review
- September 21, 2023
Left by Wayne Albrecht
Google Review
- September 21, 2023
Left by William Jones
Google Review
- September 21, 2023
Left by Dara Tucker
Google Review
- September 19, 2023
Left by Ashley White
Google Review
- September 16, 2023
Left by anuj gandhi
Cars.com Review
- September 16, 2023
Left by Jeannette
JD, thank you so much for always providing high quality care to us as your customers. From Midlo to Broad Street you never changed, and we thank you for it. Also thank you for introducing me to Cheryl B. Jeannette Cordor,Customer
Google Review
- September 14, 2023
Left by Jyoti Mohapatra
Google Review
- September 13, 2023
Left by Michelle Asbury
Google Review
- September 13, 2023
Left by Dawn Giangiulio
Google Review
- September 13, 2023
Left by Robin J
I specifically come to this location because I like the service of the service advisors. Christina Breault was very attentive, nice and professional. The guys that sit in the garage when you come in for service could be a little more friendly but I still recommend this location over the Midlothian...
Google Review
- September 12, 2023
Left by Inhae Lee
Google Review
- September 09, 2023
Left by Ibrahim PAPAS
DealerRater Review
- September 09, 2023
Left by Csmhawk
Requested to wait on vehicle for service; was give and estimated of two hours wait Time and they completed it under two Hour
Google Review
- September 06, 2023
Left by Santosh Pandey
I liked the initial sales support while purchasing of pre-owned CLA 250, just after coming out of the dealership found a coin stuck in a cigarette lighter, then while driving back gas lid kept opening, found its not working, its somehow attached, the widows are making noise, no one called to check...
DealerRater Review
- September 06, 2023
Left by SANDERSON
Great service Stephen Hummel was excellent answer every question he handle every thing we needed unreal service
Google Review
- September 03, 2023
Left by Taylor Seibert
Great buying experience from start to finish. Everyone in the dealership was friendly and kind. Irvin was absolutely fantastic. He helped us find the perfect car - he was super knowledgeable about the vehicles and helped point us in the right direction. The buying process was so smooth and...
Google Review
- September 01, 2023
Left by patience Ojeah
Google Review
- August 30, 2023
Left by RAM MOTORS
Always a great experience!
Google Review
- August 27, 2023
Left by Laghzaoui Abderrafik
(Translated by Google) A big thank you to the people at the receptionAlso thank you for the spare parts counter managerVery professional(Original)Un grand merci aux personnes de l'accueilAussi merci pour le responsable du comptoir pièces de rechangeTrès professionnel
Google Review
- August 26, 2023
Left by Lofton Allen
Kyle was very knowledgeable and communicated very well leading up to the appointment…came in for a used car ended up buying something new
Google Review
- August 25, 2023
Left by Christopher Small
Have been amazing over the years. Once I stopped in because of a tire issue and was sent in my way with a loner and wasn't even late to my appo.
Google Review
- August 25, 2023
Left by Dharamdas Ramnani
The software update for the two recall notices was done promptly. In addition, and more importantly, the repair work for the minor body damage was done expeditiously and at no charge. I really appreciate the customer service. Thank you.
DealerRater Review
- August 25, 2023
Left by harris39@icloud.com
So friendly and courteous and you are not waiting all day.The waiting room is so nice and clean.
Google Review
- August 24, 2023
Left by Dawn Zimmer
It worked exactly as it should have -- and a special thanks to Kyle in sales for his assistance.
Google Review
- August 23, 2023
Left by T Williams
I like MB of Richmond. They get your car serviced quickly. They communicate well. And when looking to get into something new, they give good advice to help you move forward on your decision (and sometimes they tell you to wait for a better deal as opposed to not caring and take your money). I...
Google Review
- August 23, 2023
Left by Kelly Galvin
Google Review
- August 22, 2023
Left by Tri Nguyen
Google Review
- August 22, 2023
Left by Shanshan Hu
I had a wonderful experience purchasing a new 2024 GLE350. Mercedes-Benz of Richmond has an extremely professional team. In particular, my salesman Fadil Pehlic was super knowledgeable and helpful. He helped me to select the features that were important to me and kept me informed all during the...
Google Review
- August 22, 2023
Left by Christopher Sander
Google Review
- August 21, 2023
Left by Muhammad Uddin
Cars.com Review
- August 20, 2023
Left by MrsPorterfield
Appointment given was kept to the time quick and professional service while I waited in a comfortable secure lounge area. Always feel appreciated and respected everytime I visit
Google Review
- August 20, 2023
Left by Joe Lutwin
Logan has been a pleasure to work with. I'm new to service at MB of Richmond and will continue to have my vehicle serviced here.
Cars.com Review
- August 19, 2023
Left by McCall
The service team at the Richmond Mercedes location were stellar! The entire experience was professional and worthy of a 5-star rating! Their communication throughout the service was timely and informative.
Google Review
- August 18, 2023
Left by Bill Nashwinter
Google Review
- August 18, 2023
Left by Holley Bell
So far, I am pleased with the service. I would have liked some information on the new tires. I had Cooper ties originally and was very pleased with the tires wear ability. I do not know anything about Continental Tires.
Google Review
- August 17, 2023
Left by Patricia Bolling
Google Review
- August 17, 2023
Left by Kate Korobka
Terrible customer serviceCar still under warranty.Started the car this morning, and it felt like the airplane was about to take off... After troubleshooting a few things to figure out what was making the awful noise, come to find out it was the A/CCalled the dealership. The 1st available appointment...
Response from the owner Replied: Hi Kate, I'm sorry to hear that you were not happy with your experience speaking with our CAC. If you haven't already, please contact our service manager, Logan Bunger, at (804) 755-9308 to see if there's anything we can do to improve the situation.
Google Review
- August 15, 2023
Left by Bonnie Anderson
Google Review
- August 13, 2023
Left by Clifton Peay
Excellent prompt and very helpful
Google Review
- August 13, 2023
Left by Senad Nuhanovic
Google Review
- August 13, 2023
Left by 姜皓
Rory is awesome!
Google Review
- August 11, 2023
Left by Peter Ostaseski
Courteous and knowledgeable service. This transaction went very smoothly.
Google Review
- August 11, 2023
Left by Maverick
Have not, as yet, decided on what make or model to buy. However the sales associate we have been working with is very low-key and not pushy in any way. He has been very helpful and exceptionally knowledgeable about the vehicles and specific features. Additionally, so far it has been very...
Google Review
- August 11, 2023
Left by Ashley
Our family had a fantastic experience with Mike Stotler at MB of R. He was patient, informative, and attentive to detail throughout our entire buying process. We asked a multitude of questions, and Mike answered them all in detail. Thank you, Mike, for an amazing experience from start to finish!
Google Review
- August 11, 2023
Left by Megan Caruso
The service tech Ron is a nice guy and was new so I asked to speak to a manager because the issue with the vehicle popped up after the last service visit here at Richmond. Richmond updated my screen and now my ac vents for the back seats won’t pop up at all on the screen. The previous tech was Tyler...
Response from the owner Replied: Hi Megan, sorry to hear of the issues you experienced when servicing with us. If you haven't already, please contact our service consultant, Ron Shaban, at (804) 755-9340 to see if there's anything we can do to resolve the situation.
Google Review
- August 11, 2023
Left by yongshin park
After I dropped off my car at 7:30 am. for the service, and texted to know the pick-up time. And Summer Price texted me that she was away from the desk. And I called again there times and left messages but she never replied.Finally I have to go to the Mercedes store to pick up my car without...
Response from the owner Replied: Hello Yongshin, we regret to learn about the challenges you encountered during your service with us. If you haven't done so already, kindly get in touch with our service manager, Logan Bunger, at (804) 755-9340. We aim to explore potential solutions to address the situation.
DealerRater Review
- August 11, 2023
Left by Sara
Everything during my service appointment went smoothly as always. From intake to check, out everyone is professional.
DealerRater Review
- August 10, 2023
Left by mac
Everything was handled timely and professionally. I look forward to our next service appointment. Great job!
Cars.com Review
- August 09, 2023
Left by Spirit
Service is scheduled and completed satisfactorily, with a loaner vehicle being provided. The service advisor is responsible and very professional with assisting with turning in vehicles
Google Review
- August 07, 2023
Left by Shaundelle Johnson
Cheryl Bowman is a phenomenal Saleswoman. She went above & beyond to make my purchasing experience a pleasant & easy transaction. 5 Star Service! Thanks Cheryl!
Cars.com Review
- August 05, 2023
Left by Sarah F.
Christina was my service advisor and she was terrific! She was friendly, and let me know each step of my car's service process. I definitely want her as my service advisor in the future!
Google Review
- August 04, 2023
Left by Joe Gliksman
Outstanding customer service!Special recognition to Steven Hunewell, my service advisor!Great communication! All service staff was friendly and very knowledgeable!
DealerRater Review
- August 04, 2023
Left by icky622
We brought in both vehicles for B service and 4 tires We were greeted well, our service charges and discount for tires were politely discussed We were there a few hrs so the service advisor suggested we allow shuttle driver take us to a restaurant and bring us back afterwards. We were continuously...
Google Review
- August 03, 2023
Left by Holcomb Development
Excellent salesperson (Shawn Snider) and finance office (Christine Wright). Quite possibly the easiest and fastest car buying experience I’ve ever had.
DealerRater Review
- August 03, 2023
Left by Frankie Jones
Always Great service! I’ve been dealing with this dealership for 20 years…. And will continue to go back.
Google Review
- August 02, 2023
Left by Madalyn Cauthorne
Christina was very delightful. She got me scheduled in for service on time. Got my shuttle to my office. Car was ready in a few hours cleaned and the shuttle returned me back. Christina was there to greet me and let me know what was done. I had another question and she got a service rep to help me...
Google Review
- August 02, 2023
Left by Sharon Harris
DealerRater Review
- August 02, 2023
Left by SANDERSON
Steven in service is the best guy I have ever dealt with he handles everything he is excellent
Google Review
- August 01, 2023
Left by Cheryl Perkins
Service was done in a timely manner and my vehicle was returned
Google Review
- July 29, 2023
Left by Nalini Jagnarain
My service was done within a reasonable time and Patrick kept me informed on the status and recommendations. Exceptional level of service from Patrick Thompson.
Google Review
- July 29, 2023
Left by LowKe
Google Review
- July 28, 2023
Left by Maura Sears
I just had my benz serviced for the first time at this dealership and JD Martz in service was absolutely incredible! True class act! He was highly knowledgeable and had the best customer service and I would highly recommend this dealerships service department!!! It was the fastest turnaround! I will...
Google Review
- July 28, 2023
Left by Martin Wilson
Always taking care of customers! Always happy thanks again for fixing my E300
Google Review
- July 28, 2023
Left by Tak Cheng
Cars.com Review
- July 26, 2023
Left by Tom B.
I brought my E350 to MB of Richmond after a state inspection rejection, the fix being newly covered by MB and a long-term extended warranty. My service advisor kept me thoroughly apprised of warranty work progress. I'm convinced that several days delay in completion was beyond control of MB of...
Google Review
- July 26, 2023
Left by Edward Peck
Always receive "top shelf" service from Logan and everyone at McGeorge Mercedes. From call in scheduling, to drop off and check-out. They are the team to beat!
DealerRater Review
- July 26, 2023
Left by Tea
I currently have a Mercedes Benz dealership literally down the street from where I live.and choose not to purchase from them. In my opinion Mercedes Benz of Richmond was the best place to purchase my vehicle. I am 50 miles away from this dealership but had a feeling they would be the best one for...
Google Review
- July 24, 2023
Left by Enrique Escalante
(Translated by Google) Everything was unbeatable. From the reception of the car until it was delivered to me.(Original)Todo estuvo inmejorable. Desde la recepcin del automvil hasta que me lo entregaron.
Google Review
- July 24, 2023
Left by Dawn Addison
Google Review
- July 22, 2023
Left by Jack Newnam
Google Review
- July 20, 2023
Left by Regina Johnson
I totally trust the staff and they are always helpful and pleasant.
DealerRater Review
- July 20, 2023
Left by david
Service was done in the time promised and we were given a very nice courtesy vehicle while we waited.
Google Review
- July 20, 2023
Left by Karen Becker
I arrived and was taken to Christina Breault who was cheerful and listened carefully to my car’s issues so a diagnostic could be run. She explained that it may be later in the afternoon before my car would be serviced and offered for the shuttle to take me where I desired. I was prepared to just...
Google Review
- July 15, 2023
Left by Brenda Davis
Google Review
- July 13, 2023
Left by Ulises Lopez
Google Review
- July 13, 2023
Left by M. Fanta
I recently visited this dealership location to buy a car. The entire staff I met were very friendly, professional, and greeted me well. Mr Stotler, Michael (Salesperson) in particular, was amazing. He went above and beyond to deliver exceptional customer service throughout the buying process. He...
Google Review
- July 12, 2023
Left by Mark Duncan
A pleasure dealing with this dealership! Communication and service execution from drop off to pick up always exceeds expectations.
Google Review
- July 08, 2023
Left by Betty Fahed
Wonderful, prompt, and quick experience to fix the recall related to possible standing water in the cargo area wheel well--'probably took less than 10 minutes and attendees even wiped off what I thought was a scrape on my car--it was dirt!
Google Review
- July 07, 2023
Left by Tabish Naqvi
Rory and Mike were a pleasure to work with. The entire experience was stress free and very efficient. Rory followed through on everything and was very responsive as well. Mike understood my needs and quickly got me through the buying process and explained everything at the right level of detail.
Google Review
- July 07, 2023
Left by Tim Pollock
Google Review
- July 07, 2023
Left by Makeen Salafee
Excellent experience very good service and professionalism
Google Review
- July 04, 2023
Left by Eppie Ford
DealerRater Review
- July 04, 2023
Left by victoriacornelius96
The dealership was accommodating and friendly and worked with me . Christina was friendly and kind .
Google Review
- July 04, 2023
Left by Walter Hurt
DealerRater Review
- July 03, 2023
Left by ericcioffi
Michael Stotler was superb. Great customer service, professional, responsive, and gracious. Additionally, the entire team at MB of Richmond was fabulous. A seamless and simple process!
Google Review
- July 03, 2023
Left by Jessica Moore
Only giving 2 Stars because the customer service was good. However, I bought a used 2022 GLC300 and after a week there was an issue with the car. Was told the car was certified but I doubt it was honestly. Me and my dad both drove the car all to discover after we had a mechanic look at it that there...
Google Review
- July 01, 2023
Left by Steve Manley
Google Review
- July 01, 2023
Left by Mike Moorefield
Cars.com Review
- June 30, 2023
Left by Oliver
I was met by a professional who assisted me with what work needed to be performed. I waited and was job was completed in acceptable timeframe. Work was professionally completed.
Google Review
- June 29, 2023
Left by Donna Williams
Excellent customer service!
Google Review
- June 29, 2023
Left by Carrie Schmidt
Mercedes-Benz of Richmond has an extremely professional team. I ordered a C-300 and every step of the process was great! Shawn Snider, my Sales Consultant, helped me to select the features that were important to me and kept me informed all during the production process. Joe Norris, Sales Manager,...
Cars.com Review
- June 28, 2023
Left by Lan Luan
I love my brand new GLC 300 everything about it!!! Thank you Rory for helping me find this best car. Easy and best purchase experience.
DealerRater Review
- June 28, 2023
Left by lindy.guzman
I had a very pleasant experience with Kyle Guzman. He was very courteous and professional. Made the buying process seamless.
Google Review
- June 26, 2023
Left by T LEE-BRAXTON
Thanks to Summer Price and the staff at MB, I'm up and running again! Summer was the best go-between person between the mechanics and myself. She went above and beyond to make sure I was satisfied and had a positive experience.. I live in Charlottesville but Richmond MB now has my business!!Can't...
DealerRater Review
- June 24, 2023
Left by tdaniel338
Price for installing battery insane even for a dealership. Have to bring vehicle back to get alignment fixed. Service writer professional and knowledgeable.
Google Review
- June 23, 2023
Left by Roosevelt Baskerville
Google Review
- June 23, 2023
Left by Steve Bass
Google Review
- June 22, 2023
Left by Bri Bri
Been buy autos from Mcgeorge for years. The first time I have an issue they don’t have my back. You are at the manufacturers mercy and if you don’t like the managers decision they will not let you speak to anyone any higher
Google Review
- June 20, 2023
Left by Marshall Morton
DealerRater Review
- June 18, 2023
Left by MH Bartzen
Tyler is Fantastic everything was as he said and he really kept me informed!!! Thank you!!!
DealerRater Review
- June 16, 2023
Left by tbullockva
Set up an appointment and used the after hours drop. Worked great. Took it on for a recall and ended up getting a second recall fixed also. We had a problem with the transmission also and the recall work fixed it so we drove away with no charge!
Google Review
- June 14, 2023
Left by Phyllis Kennedy
My salesman Mr Irvin Rich is top notch when it comes to pleasing a customer. He is well versed on Mercedes and made sure I got everything I requested. Ms Kathy in financing is also great at what she does. She explained everything step by step helping me to get a much better understanding of where...
Google Review
- June 10, 2023
Left by Curtis Thompson
DealerRater Review
- June 10, 2023
Left by TK
Clean, efficient, pleasant, helpful, i have no complaints. It was maintenance service and they repaired fuel tank cover with no issues and made recommendations for future tires
DealerRater Review
- June 09, 2023
Left by kirby4tea
Service has always been well done at a reasonable price. I never worry that the dealership will unfairly take advantage of me.
DealerRater Review
- June 08, 2023
Left by VWhite
Our experience was awesome. Mike Stotler was wonderful to work with. He was knowledgeable and supported our decision making process. We were not sure what we wanted and he helped us navigate our choices. Kevin, Joey, and Gloria were very friendly and welcoming. We love our new Mercedes! Thank you!
DealerRater Review
- June 07, 2023
Left by JRR Williamsburg
Overall outstanding car purchase experience! The salesman Kyle was friendly, knowledgeable and not overbearing. He helped negotiate a fair sales agreement. Financial documents were finalized in an efficient manner. The most pleasant and stress free car purchase I have ever had.
Google Review
- June 07, 2023
Left by Joseph Johnson
Google Review
- June 05, 2023
Left by Ken Jacobsen
Great dealership. The salesman Kervin was very helpful.
DealerRater Review
- June 04, 2023
Left by Enigma
Very professional, courteous, knowledgeable, and did what was expected in timely fashion. Would recommend to anyone.
Google Review
- June 03, 2023
Left by Imran Zaidi
Google Review
- June 03, 2023
Left by Vanessa Liu
Great Service provided by Tyler !
Google Review
- June 02, 2023
Left by Peter Quinn
If you go to Mercedes of Richmond, ask for Matt Ward. He’s great
DealerRater Review
- June 02, 2023
Left by nygirliaboy
The entire buying experience was great. No pressure at all and Mike Stotler was great to deal with.
Cars.com Review
- June 02, 2023
Left by David
Mike Stotler made the entire process smooth and easy. There was no pressure. He definitely is all about the customer. I recommend him and the dealership for the overall experience.
Cars.com Review
- June 02, 2023
Left by Hoa Duong
Christina is very professional and friendly. She communicated with me in a timely manner. I just wish I was able to use my coupon or the dealership had coupon to apply for my service.
Cars.com Review
- June 02, 2023
Left by Lawrence
Excellent service - explained the why and reason for particular service. Scheduling of service appointment was easy. Car service was completed before 2:00 pm. Staff was professional & personable. Great job
Cars.com Review
- June 02, 2023
Left by Lawrence
Excellent service - explained the why and reason for particular service. Scheduling of service appointment was easy. Car service was completed before 2:00 pm. Staff was professional & personable. Great job
Edmunds.com - Service Review
- June 02, 2023
Left by Skip
Was originally that OEM light fixture which I purchased elsewhere could not be installed because it was not a "certified" part. Was called much later in the day to be told that it could, in fact, be installed.
Google Review
- June 01, 2023
Left by James Butler
Christina was very professional and courteous. She kept me updated on the status of my vehicle until service was complete.
DealerRater Review
- June 01, 2023
Left by jamesbutler968
Very professional, courteous and timely service. I would recommend this place for your service needs.
DealerRater Review
- May 31, 2023
Left by dixiechick1942
Very professional, courteous, knowledgeable, and did what was expected in a timely manner. Would recommend to anyone.
DealerRater Review
- May 28, 2023
Left by bwkitchen
They are always friendly and helpful when there. I personally like speaking with service person, rather text.
DealerRater Review
- May 27, 2023
Left by Karen
My experience was under the Service Department. Summer Price was very accommodating and explained thoroughly about expectations and time frame of repair / as well as the expected price of the Service A and Repair.
Google Review
- May 26, 2023
Left by Larry McNish
Michael Stotler was great to work with. Michael listened to what I want to accomplish and presented several viable cars for my consideration. Including one I wouldn’t have considered. That turned out to be the best option for me. I appreciated Michael’s approach.
Google Review
- May 26, 2023
Left by michael salyer
Fantastic dealership. A wonderful experience buying my 1st car with them. Well worth the drive from Williamsburg! My biggest complaint with car shopping is my time being waisted and Sales Consultants being ignorant about the industry (not completely their fault, I also blame their leadership) Cheryl...
Google Review
- May 26, 2023
Left by Pastor James F. Harris
DealerRater Review
- May 25, 2023
Left by wjcallaghan
This was a regular service and all went well as expected. Good service and good communication.
Google Review
- May 24, 2023
Left by prabhu kokkula
Quick service
Google Review
- May 24, 2023
Left by Marian Baxter
Always happy to see Steven for service appts. Thanks
Google Review
- May 24, 2023
Left by Bob Hull
Very professional and customer service focused
Google Review
- May 24, 2023
Left by Robert Gray
Google Review
- May 24, 2023
Left by Tom De Boeser
Google Review
- May 24, 2023
Left by Andrea McNulty
Great, friendly service.
Google Review
- May 23, 2023
Left by Suzanne lUCAS
My salesman, Kervin Ridgley, was awesome!He was patient and explained every detail of the functions for my new vehicle. There was nothing I asked that he didn’t answer with complete accuracy. I’ve never had anyone who knew so much about a vehicle I was purchasing.I really cannot say enough good...
Cars.com Review
- May 20, 2023
Left by Suzette Hutchens
Service was very efficient. Personnel were professional and pleasant. It was a very good experience. I would recommend them to anyone needing service on a Mercedes.
DealerRater Review
- May 19, 2023
Left by Keith S.
Arrived without an appointment because of a problem I encountered and received fast and Efficient friendly customer service!
Cars.com Review
- May 17, 2023
Left by Diane
I was promptly met by a service rep and car was ready in about an hour and a half. I am pleased with this service center and will definitely return for car repairs and servicing.
Google Review
- May 17, 2023
Left by Katherine Nelson
Great service, not inexpensive, but thorough and they washed my car! Professional staff and timely drop off and pick up.
Google Review
- May 17, 2023
Left by Reese K
Sean was absolutely wonderful! The process was fast and easy. Everyone was pleasant, would highly recommend.
Google Review
- May 16, 2023
Left by Amare Moore
Amazing & quick as always
Cars.com Review
- May 15, 2023
Left by Loyal Customer SMB
Summer Price, our new service advisor was thorough and efficient with providing excellent customer service experience with answering all our questions promptly!! Thank You, Summer Price!
Google Review
- May 14, 2023
Left by Rick Taylor
Patrick very professional and detailed
Google Review
- May 14, 2023
Left by Greg Hill
DealerRater Review
- May 14, 2023
Left by SANDERSON
Stephen kept me updated about car he also called and text when car car was ready he is best service person ever had been goin there 20 years
Google Review
- May 14, 2023
Left by Mathew Appelget
Logan Bunger has been the best to work with for years.
DealerRater Review
- May 13, 2023
Left by Stephanie
Had a flat tire and my schedule is very busy. Your people took care of me. They knew my tires needed to match. They did not try to advise that a Dunlap tire would be ok. They ordered a Cooper. Had it ready by 430. I came to the store and they replaced it quickly and I was good to go. THANK YOU TO...
DealerRater Review
- May 12, 2023
Left by doreen1024
I have always had a great experience with this dealership. The Service Technicians are the best.
DealerRater Review
- May 12, 2023
Left by clmenges
Everyone was very cordial and helpful. It was red carpet treatment in all respects. I appreciated the loaner car and the prompt service.
DealerRater Review
- May 12, 2023
Left by Walter
The people were very friendly and helpful. They kept my car until the issue was corrected.
DealerRater Review
- May 12, 2023
Left by smithabbottr
Very customer focused. Did have to call to see if my car was ready for pickup. Backup at checking on a Monday morning.
Google Review
- May 12, 2023
Left by Teddy Sauer
Google Review
- May 07, 2023
Left by Clair Folkes
Cars.com Review
- May 07, 2023
Left by Gary Sellers
Happy with our experience from start to finish. Michael Stotler made sure it was as simple a process as possible for us. He went above and beyond. Everyone at Mercedes of Richmond left a positive impression. We are from Georgia 🖤❤️ and we won’t hesitate to return when the day comes to upgrade again.
Google Review
- May 07, 2023
Left by Surajit Pal
Google Review
- May 07, 2023
Left by Jesse Kent
Service was excellent and prompt. Service technician was quick with the repair and performed the repair in a professional; courteous.
Google Review
- May 07, 2023
Left by Julie Glotz
Google Review
- May 05, 2023
Left by Robert Glasser
Google Review
- May 03, 2023
Left by Nancy Gagne
On our way to Maine, needed assistance, Tyler Peay, Asst Svc Manager was extremely helpful, professional, and courteous. Mercedes of Richmond was great.
Google Review
- May 03, 2023
Left by Fred Gorham
Google Review
- May 02, 2023
Left by Eddie Anderson
I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Matt Ward was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. Their communication and response time was excellent. They really make you feel special and would...
Google Review
- May 01, 2023
Left by Reid Carter Jr
I had a very good experience with your entire staff
Google Review
- May 01, 2023
Left by Jiang Ding
Google Review
- May 01, 2023
Left by Traci Loving
Great customer service!! They repaired/replaced everything I asked for. 😊
DealerRater Review
- May 01, 2023
Left by onelloyd1
M-B of Richmond is a great dealership! I appreciate the personalized service I always receive when I drop off my car! The car wash team is #1 and very much appreciated!
DealerRater Review
- May 01, 2023
Left by Julie
Glad to have a dependable mercedes dealer close by. Repairs were a bit pricey but completed on time.
Google Review
- April 27, 2023
Left by Tamika Brewer-Johnson
Google Review
- April 26, 2023
Left by Heather Gentry
Google Review
- April 26, 2023
Left by Henry Johnson
Google Review
- April 26, 2023
Left by Jeff Robinson
My rep did a great job with correcting my issues and getting me in and out. Best Benz dealership in DMV!
Cars.com Review
- April 26, 2023
Left by Wayne Smart
Great and prompt service for last thirty years. Thanks for your relationship over years. Customer service and sales great. Great waiting area with wonderful beverages.
DealerRater Review
- April 26, 2023
Left by Mercedes@65
The overall service was pretty good. I dropped the vehicle off the night before, my appointment was 7:35 am the following morning. I know if I had stayed with the vehicle the service would have been quicker but I didn't receive a call until 10:40 and wasn't ready for pickup until after 3.
Cars.com Review
- April 26, 2023
Left by walker
I was completely amazed at the level of excellence Michelle performed while I was setting the appt for service. I've made alot of service appts through the years and have never worked with someone so thorough and professional. Overall, great experience all the way around and a very quick turnaround.
Cars.com Review
- April 26, 2023
Left by Dennis L Dunn
Great service always aim to please. Awesome waiting area and professional service across the board. Detail service inspections. They are don't push or pressure you to get something you can't pay for. They maintain the standards of Mercedes. I believe quality first is the approach. I look forward to...
Cars.com Review
- April 26, 2023
Left by Dennis L Dunn
Great service always aim to please. Awesome waiting area and professional service across the board. Detail service inspections. They are don't push or pressure you to get something you can't pay for. They maintain the standards of Mercedes. I believe quality first is the approach. I look forward to...
Google Review
- April 25, 2023
Left by shalimar parham
I went in for an oil change that cost 160$ just for them to put the minimum amount of oil in my car. Plus the oil pan shield underneath wasn’t secured back properly and it fell off while I was driving on the high way. In addition, they were very unhelpful with resolving the problem. I live all the...
Response from the owner Replied: Hi Shalimar, sorry to hear of the issues you experienced when servicing with us. If you haven't already, please contact our service manager, Ron Shaban, at (804) 755-9340 to see if there's anything we can do to resolve the situation.
Google Review
- April 25, 2023
Left by David Wigginton
Google Review
- April 23, 2023
Left by Deborah Watson
Summer was very polite and helpful. Thank you!!
Edmunds.com - Service Review
- April 23, 2023
Left by Peter
I particularly enjoy dealing with Summer who always seems happy, is personable and professional. The service area is quite large with armchairs, tables and chairs - and thankfully the TV is not loud (no one was watching or listening so why not ditch it altogether - its more of a nuisance as people...
Cars.com Review
- April 23, 2023
Left by Elsie W
Tyler P is one of a kind, excellent customer service with very highly knowledge of his work, he walked us through our service and put smiles on our faces even though we didn’t finish everything, but in all we say he is world class with 10 ⭐️ 🌟🌟🌟🌟🌟⭐️⭐️⭐️💫 this is our first time to have the peace of...
Google Review
- April 23, 2023
Left by Christy Lantz
Always a great experience from soup to nuts!
Google Review
- April 20, 2023
Left by Vyna Nguyen
Cars.com Review
- April 20, 2023
Left by SpikeP
I asked a friend about this dealer before buying and was told they were good. He was right! Quick check in, shorter than expected service time, and a fair price. I'll be going back again.
Google Review
- April 20, 2023
Left by Janice H. Robinson