Google Review
- November 26, 2022
Left by Jean Ann Sanford
Google Review
- November 26, 2022
Left by Satinder Palta
Logan is great.
Google Review
- November 26, 2022
Left by Thomas Snead
Google Review
- November 26, 2022
Left by Pattabhi P
Google Review
- November 26, 2022
Left by Mevludin Muhic
We are extremely happy with Fadil’s service! He provided all needed information for easy and informed decision. We highly recommend Fadil as salesman to everyone, especially family and friends!
Google Review
- November 24, 2022
Left by Devetra Mahogany Woods
Google Review
- November 22, 2022
Left by Sherita W.
Google Review
- November 18, 2022
Left by Bernard Abrams
Cars.com Review
- November 17, 2022
Left by SB
They always provide best services year after year, that was the reason I bought my second car from them. Of course, I love my car as well.
Google Review
- November 15, 2022
Left by Jason West
Matt is extremely pleasant to work with. He took all of our needs into consideration and directed us accordingly. Matt goes above and beyond for his clients. He has a true love for caring for others. We weren’t just a number to him, he made us feel important and respected. Thank you Matt!
Google Review
- November 09, 2022
Left by Herman Winston
Google Review
- November 06, 2022
Left by Karen Owens
Ms Moore always gets the repairs made to my car in a fine fashion
Google Review
- November 06, 2022
Left by Cheryl Perry
Service excellent and they are sooooo customer focused! Very professional, and the upmost friendly staff . It was a pleasure to get my car worked on. From the very start of the transaction, I knew I was in the right place. Keep it up!
Google Review
- November 06, 2022
Left by Dave McGinnis
Quick in and Quick out with a routine B1 Service. Great job!!!
Google Review
- November 05, 2022
Left by Yong Rhee
Google Review
- November 05, 2022
Left by brian blackwell
Google Review
- November 01, 2022
Left by Monique Thigpen
Google Review
- October 31, 2022
Left by Richard Ritter
Google Review
- October 30, 2022
Left by Katelyn Atkinson
Google Review
- October 30, 2022
Left by Cathie Gray
As always, I received great service from Steve and his team! Thank you.
Google Review
- October 30, 2022
Left by Andrea Crump
Service was Quick and Efficient and the pay online was a great component, no wait time.
DealerRater Review
- October 30, 2022
Left by Liz_RVA
This was for a recall from Mercedes-Benz. I was told not to drive the car until after the inspection. The service technician, Jacob, arrived when he said he would and introduced himself with his ID. He explained what was being done and why. At the end of the service, he provided me with a copy of...
Google Review
- October 30, 2022
Left by Ross Disney
Friendly service and perfect work.
DealerRater Review
- October 29, 2022
Left by jsmoot
Couldn't find a CPO Mercedes in my local market (Columbus OH) that met my needs and wants. The staff at MB-Richmond made it easy to conduct the transaction remotely; even working with me outside of business hours.
Google Review
- October 29, 2022
Left by Benoy Joseph
Cars.com Review
- October 28, 2022
Left by Robin
Great job throughout process. Order was smooth and delivery excellent. It took a while for Mercedes Germany to get the car to us, but otherwise good experience. Thank you
Edmunds.com - Service Review
- October 27, 2022
Left by WRK
Great service. They took care of everything I needed and in good time.
Google Review
- October 25, 2022
Left by Nancy Edmunds
Google Review
- October 25, 2022
Left by R W
The service on my tire was performed promptly at the appointed time. The service rep (Logan) came out to the waiting area to make sure I was good with the quoted price before the work started, which I appreciated.
Google Review
- October 25, 2022
Left by Bobbie Edmonds
I was nervous about a check engine light that was going on and off. I called for an appointment and there was none, but the service scheduler was able to get me in on the same day because I was headed out of town. My car was inspected and it was discovered a loose bolt was the problem. The great...
Google Review
- October 23, 2022
Left by Sherese Evans
Very professional and courteous.
DealerRater Review
- October 22, 2022
Left by luv2shop86
Everything at Mercedes always is outstanding. Customer service is simply, top-notch. Wonderful job, keep up the truly great and fabulous work that is done each and every day!
Google Review
- October 22, 2022
Left by Tamika Brewer
Google Review
- October 21, 2022
Left by Ahad Zalaal
Google Review
- October 21, 2022
Left by Robert Davis
Google Review
- October 20, 2022
Left by Richmond Virginia Branch NAACP
Cars.com Review
- October 20, 2022
Left by Alexander
Everything was done very promptly, I was given all the explanations, I waited for my car for not long and it was ready. Tyler Peay did a great job letting me know what was happening and that my car was ready. He is great! Thank you!
DealerRater Review
- October 20, 2022
Left by vipppchu
very professional services . quick and good work. text message was very helpful to know the status!
Google Review
- October 20, 2022
Left by Donald Fulwider
Service manager was extremely helpful and friendly.
Google Review
- October 19, 2022
Left by Joy Franklin
Google Review
- October 18, 2022
Left by Embrey Carmack
Google Review
- October 16, 2022
Left by Jay McElligott
DealerRater Review
- October 15, 2022
Left by Roxi B.
Jane Harpster, in the service department, was extremely helpful. She kept me up to date on the progress of my vehicle. She made sure that there was no question about my vehicle and it was thoroughly serviced. She made sure that it was road tested. I feel like she took care of my car like she...
Cars.com Review
- October 13, 2022
Left by J Ricks
As always, the service provided at Richmond Mercedes Benz was top notch! It's always a pleasure to have my SUV serviced there. Suppling a loaner and receiving an external carwash always makes RVA MSB my choice for services.
Google Review
- October 13, 2022
Left by Candice Manglona
Google Review
- October 08, 2022
Left by Lafaun Cain
Shawn, at Mercedez Benz of Richmond, saw me through the complete car buying experience successfully! I'm very satisfied with my purchase. Even after the purchase, Shawn asked me to come back so that he can give me a full tutorial and fill up my gas tank! Awesome customer service! Thank you Shawn...
Google Review
- October 07, 2022
Left by Page Booth
This is my 3rd purchase with MB of Richmond and there's a reason I continue to do business with them! Their sales people, customer service reps and service writers are professional and truly understand the value of providing a quality experience to their customers!
Google Review
- October 07, 2022
Left by G McCarthy
Excellent
Google Review
- October 06, 2022
Left by Lori Whiteman
Google Review
- October 06, 2022
Left by Patricia Hill
Summer is great! She was able to accommodate my schedule at the last minute. Good customer service from all staff.
Google Review
- October 05, 2022
Left by Juanita Leatherberry
Took my 2001 E-320 into Mercedes of Richmond for a state inspection. Waited for service to be done. Excellent service! Car was washed!All well! I love my Mercedes!
Response from the owner Replied: Thank you for your review, Juanita. We look forward to seeing you again for your next state inspection.
Google Review
- October 05, 2022
Left by Cassy Davis
DealerRater Review
- October 04, 2022
Left by len
I found the personnel to be very professional and knowledgeable regarding their handling of clients. Cheryl went out of her way to assist and keep me informed of the progress the sale of the corvette. She is certainly a credit to the dealership.
Google Review
- October 04, 2022
Left by Gail Alexander
First rate
Google Review
- October 04, 2022
Left by Reginald Sharper
I don’t think my poor experience dealing with this dealership is a reflection of the dealership as a whole,,,. I believe since I ask questions about charges and services instead of just paying whatever is quoted leads to dismissive behavior from advisor and probably rushed service..,,either way the...
Response from the owner Replied: Hi Reginald, sorry to hear you weren't satisfied with how your questions were addressed at your recent service visit. We take pride in treating all customers with patience and respect. If you haven't already, please contact our service manager, Ron Shaban, at (804) 755-9340 so we can better understand what happened.
DealerRater Review
- October 03, 2022
Left by billgoodson
My 2016 GLC was recently diagnosed and corrected and routine service performed. Excellent work. I am working with Steve Hunnewell with a recurring message on my 2020 GLC. I am very satisfied the issue will be resolved.
Google Review
- October 03, 2022
Left by Darlene King
Service representative named Patrick is super professional and helpful.
Google Review
- October 02, 2022
Left by Terry Gay
Google Review
- October 02, 2022
Left by Felicia Bolling
Google Review
- October 02, 2022
Left by Jayantilal Patel
Google Review
- September 30, 2022
Left by Darnell Jacobs
Work was completed as requested. Passenger seat was left grimy due to service preformed. Spoke to Summer Price about my concerns and she had them addressed ASAP. Thanks MOB Richmond and to Summer
Google Review
- September 30, 2022
Left by Regina Johnson
I was completely satisfied with the service I received. I purchased 4 tires. Patrick my advisor was awesome.
Google Review
- September 29, 2022
Left by Vera Edwards
Great and timely service.
DealerRater Review
- September 28, 2022
Left by Abonne5
I received state inspection and an oil change on my CLA. Wait time was adequate and customer service was superb! Great! I love Mercedes -Benz of Richmond. #thebestornothing.
Google Review
- September 28, 2022
Left by Yvonne Banks
My experience has always been a WOW experience my service manager is the best he always keep you posted on how long before your car is ready let you know other services you need in the. Near future.Thanks you Chris for your outstanding service!!!!!
Google Review
- September 26, 2022
Left by Kevin Jackson
Google Review
- September 26, 2022
Left by Jim Bullard
Nice cars
Google Review
- September 23, 2022
Left by Char RenaCurt
Great service, friendly staff
Google Review
- September 23, 2022
Left by Shawn Chapman
Kyle Guzman did an excellent job on assisting with my build, kept me updated throughout the whole process.
Google Review
- September 22, 2022
Left by A Google User
Technician was courteous, knew what he was looking for and explained in detail.
Google Review
- September 21, 2022
Left by Rebecca Bowman
Google Review
- September 20, 2022
Left by keith reddy
Always fast, efficient and friendly. Wouldn't go anywhere else.
Google Review
- September 20, 2022
Left by Bob Moorefield
Google Review
- September 19, 2022
Left by Kayak Lover
This dealership is what gives car dealers a bad name! I went in for new plugs and they tried to charge me $1300-$1400. I asked the service representative 3 times if this was the correct amount and he said yes, then I said why is it so high because plugs only cost $35 each and we only need 6 of them,...
Google Review
- September 17, 2022
Left by barry hofheimer
Came in without a reservation and my small problem was attended to in a timely manner enabling me to leave on a road trip the next day.
DealerRater Review
- September 17, 2022
Left by FoxyVal
This dealership is top notch with very helpful and professional staff. They are also knowledgeable and professional.
Google Review
- September 17, 2022
Left by Hashim Mann
Google Review
- September 16, 2022
Left by Carrie Cutchins
DealerRater Review
- September 16, 2022
Left by Beachnut
These are the type of people that give car dealers a bad name. The guys that work in the service department are dishonest and will steal from you and not think twice. I took my car in to get service and they said I needed new spark plugs and one new coil, the service representative Tyler Peay gave...
Yelp Review
- September 16, 2022
Left by M O.
I have had my vehicle serviced here multiple times but today was my last time going there. The older gentlemen that are first point of contact to check-in customers are VERY RUDE and lack basic customer service skills. I had an appointment but because of how rudely I was spoken to, I left.  And it...
Google Review
- September 10, 2022
Left by Ray Matsuura
Cars.com Review
- September 07, 2022
Left by John Kearley
As usual outstanding service and the most pleasant and polite Automobile dealership personnel at every stop; from Tyler the Service Manager to all others I came in contact with, all were pleasant and seem happy to be working at this store! I strongly recommend Mercedes Benz of Richmond!
Google Review
- September 07, 2022
Left by Rosa Bates
Google Review
- September 05, 2022
Left by Lawrence Ferry
Google Review
- September 04, 2022
Left by John McNamee
Efficient and pleasant service with fair price.
Google Review
- September 04, 2022
Left by Geraldine Ellison
Google Review
- September 03, 2022
Left by K2
Google Review
- September 03, 2022
Left by Joe Lutwin
Logan has been a pleasure to work with. I'm new to service at MB of Richmond and will continue to have my vehicle serviced here.
Cars.com Review
- September 02, 2022
Left by Rudolph Jackson Jr
Logan Bunger was top notch. He was very professional and knowledgeable. It was a pleasure working with Logan. The payment process was easy and quick.
Google Review
- September 02, 2022
Left by Michael Harris
I was in and out of the dealership in less than an hour without an appointment after 3pm. Very professional service.
Google Review
- September 02, 2022
Left by Keesha Trim
Google Review
- September 01, 2022
Left by Howard Ray
DealerRater Review
- September 01, 2022
Left by mark.siegel
Summer was very helpful and knowledgeable. The detail job made the car look new again.
Google Review
- September 01, 2022
Left by Robert Futrell
Google Review
- August 28, 2022
Left by steve reed
I was able to bring in my car, have it serviced, and drive away within one hour. Amazing. Service Staff is very welcoming, Sales person came around to ask if I was pleased with everything. Service 100% great experience and I know I can call with questions if needed.
Google Review
- August 27, 2022
Left by Mimi Layne
DealerRater Review
- August 26, 2022
Left by Patrick
Great service and kind attentive staff. Great environment overall and sales staff is great to work with as well.
Google Review
- August 26, 2022
Left by LaToya Prince
Cars.com Review
- August 25, 2022
Left by DJ
Great service, they went out of the way to provide quick turnaround for emergency fix. Great advisors provided trusted advice and put customer before profit.
Cars.com Review
- August 24, 2022
Left by PRIVATE
Inspection performed while I waited. It was processed very quickly, and I drove away knowing nothing was wrong with my vehicle, and that all safety features had been looked at and met all state regulations.
Google Review
- August 24, 2022
Left by Joel Lewis
As always a great experience taking my car in for service. Chris Alston is a prince and ensures that everything is well taken care of. My care always comes out looking better than when I brought it in.
Response from the owner Replied: It is great to hear that your car looks better after a visit to Mercedes-Benz of Richmond. We will let Chris know about your positive comment about him. We cannot thank you enough for this 5-star review!
Google Review
- August 23, 2022
Left by kimberly pettus
DealerRater Review
- August 23, 2022
Left by doreen1024
GREAT SERVICE EVERY TIME I HAVE MY VEHICLE SERVICED. TYLER PEAY WAS EXCELLENT AND COURTEOUS!
Edmunds.com - Service Review
- August 23, 2022
Left by Tiffany Durante
When I bring in one of my vehicles I always get great service. Patrick Thompson discussed all the necessary repairs and suggested what repairs need to be looked at in the future at my next visit. I appreciate all of the employees who do such great work.
Google Review
- August 20, 2022
Left by Harry Shelton
DealerRater Review
- August 19, 2022
Left by Baseline
Service was good but could have been better. Overall okay experience at the dealership on west broad street
Cars.com Review
- August 18, 2022
Left by Donald Gibson
Ms Cheryl Bowman an excellent sales representative. She ensured I got exactly we I requested no more no less. She was very knowledgeable about the vehicle which helped me on my decisions
Google Review
- August 17, 2022
Left by Sydelle Freelon-Watts
Steven Hunnewell is always kind, professional, courtesy and knowledgeable. It is alway a pleasure to meet with him for the service of my C300.
Google Review
- August 17, 2022
Left by Amr Marawan
Google Review
- August 17, 2022
Left by Asha Rodwell Moses
Quick, friendly service with no issues.
DealerRater Review
- August 16, 2022
Left by njbeaken
Kervin was extremely helpful in making this a positive experience. I would recommend him to everyone.
Google Review
- August 16, 2022
Left by Gregory Jones
I was very pleased with my service visit on Monday, August 15, 2022. I look forward to scheduling for the next service in the near future. Thank You!
Yelp Review
- August 15, 2022
Left by Ted C.
Even with the Technical Services Bulletin in hand, this service department never followed the recommended course of action to remedy a check engine light code.  So for 3 months I'm riding around with the check engine light thinking nothing could be done and being told not to worry because the car is...
Google Review
- August 14, 2022
Left by Joseph Johnson
DealerRater Review
- August 14, 2022
Left by thedeb815
The employees was polite and courteous. I had an appointment at 11:00 am and when I arrived they were ready for me. Thank you
Google Review
- August 13, 2022
Left by Sezer GÖKALP
Get appointment for transmission fluid serviceShared vin number and Get quote 449$ on phoneWent there 8:40 am Saturday 8/13They asked for 800$It is totally disappointingThe reason is the mistake of quotation team and they asked me to pay for itThis is not fairOnly good thing is Steve , he tried to...
Response from the owner Replied: Sezer, all quotes we provide during scheduling are "starting at" pricing. This should have been clearly communicated, and if it wasn't, we apologize. We have to quote this way because depending on the model and year of the vehicle, the price can vary drastically. Our service advisors, like Steve, are the only ones who can accurately quote these types of services.
Google Review
- August 12, 2022
Left by Diana W
Worst service EVER. They cut our brake lines at our home when they were checking the Brake system (recall issue) on our GL. The car is now undrivable. They won’t even give us a loaner car. They want us to rent a car on our dime. They can’t even organize the correct type of tow truck to come get our...
Response from the owner Replied: Diana, there seems to be a misunderstanding with the inspection that was performed on the vehicle and the available rental reimbursement as part of the brake booster recall. If you have not already, please give our service manager, Ron Shaban, a call so we can discuss the best way to help you resolve the issues with your vehicle. His number is (804) 755-9340.
Yelp Review
- August 12, 2022
Left by Diana W.
Worst service EVER. They cut our brake lines at our home when they were checking the Brake system on our GL. The car is now undrivable. They won't even give us a loaner car. They want us to rent a car on our dime. They can't even organize the correct type of tow truck to come get our car. Melissa is...
Google Review
- August 11, 2022
Left by Michelle McFarland
Google Review
- August 11, 2022
Left by William Dunning
Google Review
- August 10, 2022
Left by Dixie DelutisRing
Google Review
- August 10, 2022
Left by Julian Shelton
Google Review
- August 09, 2022
Left by Joshua Eisenhauer
Good service
Cars.com Review
- August 09, 2022
Left by Andrea Olds
I really appreciate the convenience of a tech coming to my home versus me having to sit in the dealership all day. The technician was very professional and explained everything to me as he was completely the task.
Google Review
- August 09, 2022
Left by Sharon Payne
Great tech, called before arrival.
Google Review
- August 07, 2022
Left by Darlene Cook
Excellent service
Google Review
- August 06, 2022
Left by zack mack
Google Review
- August 05, 2022
Left by D B
These are difficult times. Everyone did their best for me. Ron and Summer, thank you!
Google Review
- August 04, 2022
Left by Nadine Hall
Your Salesperson Irvin Rich put me at ease from the first day I met him. He didn’t try to sell me he just gave me the information about the vehicle and allowed me to make my own decision.
Google Review
- August 04, 2022
Left by Herman White
Edmunds.com - Sales Review
- August 04, 2022
Left by Nisantha
The transaction through Mercedes Benz of Richmond , Va was flawless. The most precise , pain free , effortless way I have bought any vehicle. Kyle Guzman my sales representative was outstanding.
DealerRater Review
- August 03, 2022
Left by Mr.Bill
Upon arrival for my annual inspection, I pulled right in, I was properly greeted & asked to have a seat in the waiting area. A little over an hour later & it was done. The staff was very warm & polite. I look forward to the next.
DealerRater Review
- August 03, 2022
Left by syb
Recall service was easy to book, professional and quick. Pickup was easy, car had been nicely cleaned as well.
DealerRater Review
- August 03, 2022
Left by arvindkd
Great service and couteous servicing leads. On time and very reasonable cost. Drop off and pick up was easy and work was done very quickly
Google Review
- August 03, 2022
Left by Wayne Church, Sr.
Google Review
- August 03, 2022
Left by Tequia Abdulrahman
Great communication and fast scheduling and rescheduling
DealerRater Review
- August 02, 2022
Left by pameladiamond
Exceptional service! My "car buying" experience was an absolute pleasure from finding "my" car online to time of delivery. Shawn is THE BEST!
Edmunds.com - Sales Review
- August 02, 2022
Left by Exceptional service
Fabulous experience from start to delivery. Shawn is truly an asset to Richmond Mercedes. It was a pleasure going through the "car buying" process with him. He is very professional providing exceptional customer service.
Google Review
- August 02, 2022
Left by Lindsay Hamm
I love you guys!!! Best car buying experience ever. Ask for Shawn if your looking for the best at the broad st. location!!!❤
DealerRater Review
- August 01, 2022
Left by kgill814
The service was excellent! The staff was very cordial, knowledgeable and professional! Prompt service was provided!
Google Review
- July 30, 2022
Left by Kim Walton
Google Review
- July 30, 2022
Left by Shailesh Inamdar
DealerRater Review
- July 29, 2022
Left by MMan
This Mercedes Benz dealership has a good and knowledgeable service team as well as mechanics who perform exemplary. Their Impartial and professional behavior is evident and genuine and is no doubt an admirable attribute to their already outstanding business practices.
Google Review
- July 29, 2022
Left by Sarah Dowden
Excellent staff, very professional and friendly
Google Review
- July 27, 2022
Left by John Girard
Matt stopped what he was doing to make sure our car buying needs were met. He listened to us about our wants and needs and didn't focus on making a sale. We ended up with a better experience than we expected or imagined, a great deal and an even better ride home.
DealerRater Review
- July 27, 2022
Left by Alaysiabh
The experience was professional and very informative. I was able to speak to Michael about what I thought I wanted and he guided me to what I really wanted.
Google Review
- July 26, 2022
Left by Tecumseh Williams Jr
Google Review
- July 26, 2022
Left by Difarul Islam
Google Review
- July 26, 2022
Left by Dan Mullally
DealerRater Review
- July 26, 2022
Left by W M Myers
The service technician was excellent on my mobile recall inspection of my ML63. A great customer experience.
Cars.com Review
- July 26, 2022
Left by John
Visit for 40K service. Shop was very busy but my case was handled quickly and I was on my way in loaner car. Car was ready before end of day. Tyler went over a few issues for future visits and I was on the road.
Google Review
- July 24, 2022
Left by WT Jay
Great service.
Response from the owner Replied: Thank you, WT!
DealerRater Review
- July 24, 2022
Left by fluc
Excellent service and convenience on every level.. I would give the highest evaluation possible Thanks
Google Review
- July 24, 2022
Left by Suresh Dahal
DealerRater Review
- July 22, 2022
Left by Atiyagamble
As always Broad Street Mercedes has and continues to provide stellar service. My vehicle is in the best hands and came from the best dealership. Thank you
Google Review
- July 21, 2022
Left by Christy Lantz
Always a great experience from soup to nuts!
DealerRater Review
- July 21, 2022
Left by normajean15403
Have my 2008 E320 serviced (A & B) every year at McGeorge, Broad St., where I purchased it new. I cannot praise them enough for their service and very honest company. Patrick has been superb and such a pleasant person to take care of us. Your Company always exceeds expectations. We appreciate you.
Google Review
- July 21, 2022
Left by Brian Davis
Logan always does great !
Google Review
- July 21, 2022
Left by Veronica Dillard
Google Review
- July 20, 2022
Left by Yvonne Scruggs
Google Review
- July 20, 2022
Left by David Wright
Google Review
- July 20, 2022
Left by RaShawn Jackson
great experience, salesman was great. found me my dream car
DealerRater Review
- July 20, 2022
Left by smsnider85
Fantastic, Logan & Kevin are like a Batman - Robin combo. (Logan Robin). One-2 punch with these guys. 10 star experience
DealerRater Review
- July 20, 2022
Left by leofm93
The service department was able to take care of my needs efficiently and they were pleasant to deal with.
Google Review
- July 20, 2022
Left by Ana Streat
As always everyone in the shop is very helpful, even at time I had to reschedule my appointments ( twice at that) , and they're still very helpful and responsive to accommodate my needs. Thank you.
Google Review
- July 19, 2022
Left by Todd Thomas
Google Review
- July 19, 2022
Left by IMELDA RAGUINDIN
Google Review
- July 19, 2022
Left by Emily Elmore
I needed to have my car checked for a stop drive recall. When I called to schedule an appointment I was a given a date that was two months out. This was unexceptable. Not to mention it was going to cost me a fortune driving a rental car that long. After many more phone calls and lots of explaining...
Google Review
- July 19, 2022
Left by A P
Always top notch service. Summer (my rep) is excellent in answering your concerns in a timely fashion. This dealership always follow up to make sure everything is ok. So far, so good.
Edmunds.com - Service Review
- July 19, 2022
Left by Kevin Allocca
Another excellent service experience. Patrick, my service advisor was on top of all the details. Great communication; easy to deal with.
Edmunds.com - Service Review
- July 19, 2022
Left by Evelyn Lindsey
My experiences at Mercedes Benz of Richmond have been exceptional. My Service Advisor Logan Bunger is nice and knowledgeable. Good and fast work. I have never had to return for them to correct their work. Makes me want to make Mercedes Benz my next new vehicle.
DealerRater Review
- July 17, 2022
Left by Arthur.lee.davis
Great friendly, clean atmosphere and the staff is awesome. No pressure being put on you and the salesman (Irvin Ritch) educated me on all the latest technology and was extremely knowledgeable in knowing what I wanted in my car.. Great place to do Business with!!! .
Google Review
- July 14, 2022
Left by Patrick Williams
My car was diagnosed incorrectly, I was talked down to the whole time, I was told my car was ready, when I got to the dealer, it wasn’t fixed, they wasted so much of my time. I’ll never take my car back to MB of Richmond.
Response from the owner Replied: Hi Patrick, I'm sorry to hear that we didn't meet your expectations during your recent visit. We try to do everything we can to make sure all issues are resolved as efficiently as possible. If you haven't already, please feel free to call our service manager, Ron Shaban, at (804) 755-9340 if there's anything else we can do to help with the situation.
DealerRater Review
- July 13, 2022
Left by BKP
Always an amazing experience with RVA MB. They have serviced my cars for years for "A" and "B" service and their level of customer care always exceeds expectation.
Google Review
- July 13, 2022
Left by Paul Nimitz
Google Review
- July 13, 2022
Left by Ronald Bassfield
Everyone at the dealerhip was very helpful and professional. Cheryl Bowman went the extra mile to make the delivery delays palatable with her positive attitude.
Google Review
- July 12, 2022
Left by Joyce Crowder
Google Review
- July 11, 2022
Left by Pashen Carter
This was by far the best experience in car buying that I have ever had. Michael Stotler was the best sales person. He didn’t hound me or make me feel uncomfortable. Mike has an extremely personable, no pressure at all style. A man of his word, hard working, but made things seem effortless,...
DealerRater Review
- July 09, 2022
Left by OLERACER
Although full "Until Next Week" Summer Price was able to get my car in to look for a sudden problem the day it happened. A little disappointed no cause was found but I can't complain about the immediate diagnostics done at essentially no cost to me. Summer joins my exclusive list of "Good Guys".
Google Review
- July 09, 2022
Left by Marion Reef
From the registration in the bay, to the personal attention we received from Peter, our experience was excellent.
Google Review
- July 08, 2022
Left by Christopher Ervin
Terrible customer service. My representative, Summer, doesn’t communicate well and didn’t let me know what was up with my car until it was too late for me to come pick it up. Now they’re holding my car for an extra 2 days for a 4 hour service that should’ve been completed in a day.
Response from the owner Replied: Hi Christopher, sorry to hear you were not satisfied with the service we provided. We aim to communicate well with every customer no matter how busy we are, but it can be difficult at times. Thank you for the feedback. Please feel free to contact our service manager, Ron Shaban, at (804) 755-9340 if there is anything else we can do to be helpful.
Google Review
- July 08, 2022
Left by Nancy Harmon
DealerRater Review
- July 08, 2022
Left by ecufour
Very pleased with level of service and friendly attitude of staff. The technicians provided excellent diagnostics. Patrick was great
DealerRater Review
- July 05, 2022
Left by BFM
Great experience! Our sales associate, Shawn Snider, was knowledgeable, professional, and helpful. The entire process was seamless from beginning to end. I highly recommend Shawn for his low-key and professional approach to car buying.
DealerRater Review
- July 03, 2022
Left by David EQS
I am age 77. Over the years, I have purchased many new Mercedes, Porsches, BMWs, Audis and Volvos from dealerships. This purchase was my best vehicle experience to date. I say this because, during the 8 1/2 month period between my ordering the vehicle and its delivery to me, Rory Samson and Joey...
Google Review
- July 02, 2022
Left by Tlee Johnson
Google Review
- July 01, 2022
Left by Carol Chandler
Google Review
- July 01, 2022
Left by Chiquita Reaves
I absolutely had the best experience at this dealership. Steven Hunnewell was superb with taking care of me and answering all my questions. I must say even though the rest of the staff was delightful to just walking pass me and saying good morning. I will always take my car to this location for all...
Google Review
- June 30, 2022
Left by Stephen Williams
Google Review
- June 30, 2022
Left by Charles Barwon
Google Review
- June 29, 2022
Left by Tara Kelley
Parts department rep took the time to go look at my car and attach the tow hitch cover as a courtesy
DealerRater Review
- June 28, 2022
Left by barbwoolridge3254
Summer was very friendly and knowledgeable about the needed service. Always prompt, professional and efficient service.
Cars.com Review
- June 28, 2022
Left by Leeshawn Jackson
This location displayed excellent service. Definitely recommend this location for parts and services. I will be returning for services soon. The customer service here is great. Very knowledgeable and tooo great care of my car
Google Review
- June 27, 2022
Left by R Pokharel
Google Review
- June 25, 2022
Left by sais123 the chattar
Very polite and professional-Thanks you
Google Review
- June 24, 2022
Left by Rhonda Foster
Google Review
- June 24, 2022
Left by Ingrid Manley
Google Review
- June 23, 2022
Left by Lance Piercy
Google Review
- June 23, 2022
Left by Dominik Sauter
Cars.com Review
- June 23, 2022
Left by MB Artist
We recently bought a GLC 300 from Mercedes-Benz of Richmond and we love it! It is an excellent driving car and we feel very safe within it. The sales experience was very good – no pressure only helpful information. Both the salesman , Fabil Pehlic, and Mike Rosen from finance made us very...
Google Review
- June 22, 2022
Left by K M
Google Review
- June 21, 2022
Left by TJ Arnaiz
Google Review
- June 21, 2022
Left by Jane Smith
Google Review
- June 21, 2022
Left by Brian Buckentin
Google Review
- June 21, 2022
Left by E Massey
Google Review
- June 20, 2022
Left by Samantha Putney
Google Review
- June 19, 2022
Left by Margaret Garrison
Needed air in the substitute tire in the trunk that hadBeen installed to replace a flat.. Jackson and staff filled the tire and examined the flat. Provided option to purchase 2 new tires for front the next day. Scheduled appointment which went perfectly but we decided to have Jackson check the...
DealerRater Review
- June 18, 2022
Left by JTomes
Excellent sales experience. Very professional, took lots of time to review the vehicle and no pressure for anything.
Google Review
- June 18, 2022
Left by Ventures of MJ
Cars.com Review
- June 17, 2022
Left by Aaron
had the car in to replace the front headlights. Was able to get an appointment quickly and the work was completed on time. Service advisor was very nice.
Google Review
- June 17, 2022
Left by Leslie Comer
I recently ordered a E-350 Mercedes. I worked with salesperson Kervin Ridgley at the Richmond location. Mr. Ridgley kept me up-to-date and informed as my vehicle was being built.Thanks again Kervin, I will come see you again when it's time for me to order my S- Class.
Google Review
- June 17, 2022
Left by Matt McGuire
Google Review
- June 17, 2022
Left by Markus Watson
Google Review
- June 15, 2022
Left by Janet Lung
Cars.com Review
- June 15, 2022
Left by Stella
I am always 100% satisfied when having my vehicle serviced here. The associates are super helpful and professional while being very nice and easy to deal with. I have a dedicated service tech, Kevin Griffis, who is amazing. I also have a service contractor I deal with, Logan, who is equally...
Google Review
- June 14, 2022
Left by The Rev
Google Review
- June 14, 2022
Left by Cherita Sears
Google Review
- June 14, 2022
Left by Thomas Eggleston
Google Review
- June 12, 2022
Left by Juriel Miller
Google Review
- June 11, 2022
Left by Gwen Roberts Roberts
DealerRater Review
- June 11, 2022
Left by cherylbrowne1
Ms. Bowman was very professional, friendly and provided helpful details of the functions and equipment available on the auto. It was great that she picked me up to finalize the purchase process. Thanks again!
Google Review
- June 08, 2022
Left by Alex Paoletto
DealerRater Review
- June 08, 2022
Left by Pamhutchinson1021
Mercedes-Benz of Richmond made purchasing my new car a great experience. The entire process could not have gone any smoother than it did.
Google Review
- June 08, 2022
Left by Christy Lantz
Everyone is friendly, helpful, and professional.
Google Review
- June 07, 2022
Left by Carol Arrington-Sims
Google Review
- June 07, 2022
Left by Ken Swan
Rory was great! Best car buying experience I can remember. Thanks.
Google Review
- June 07, 2022
Left by Lori Joe Brown
Google Review
- June 07, 2022
Left by Grant Palmer
Google Review
- June 07, 2022
Left by John Page Williams Jr
DealerRater Review
- June 05, 2022
Left by YolandaPorterfield
Professional high quality service was my experience from giving my keys up until I received them back
Google Review
- June 04, 2022
Left by Tammy Wahl
DealerRater Review
- June 04, 2022
Left by Efg
Brought my car in for it’s annual inspection. Steven got me in and out within 30 minutes or so. As always super service experience. Thanks.
Google Review
- June 03, 2022
Left by Avery Andrews
Google Review
- June 02, 2022
Left by Sharon Johnson
DealerRater Review
- June 02, 2022
Left by Debbie3anderson
Always prompt and efficient service! The car is always clean and no sign of workers being in the car. Have confidence in this dealership.
DealerRater Review
- June 01, 2022
Left by veraedwards
Helpful and professional and great knowledge of product. x x x x x x x x
DealerRater Review
- June 01, 2022
Left by Mercedesbenzc450
Always a pleasure no issues. Everyone is always nice . All the guys in n there always says hello. Always clean
Google Review
- May 30, 2022
Left by Harry Looney
Took care of an engine and exhaust issue that was very difficult to diagnose. Good work!
Google Review
- May 29, 2022
Left by Rahul Patne
Cheryl helped me with everything and she is an awesome person. Greta experience. Thanks Richmond Mercedes !!
Google Review
- May 28, 2022
Left by M K
" The customer service is okay I came in to drop a car off and a service help stopped me at the door like security to ask if I needed something it was very uncomfortable and expensive "
DealerRater Review
- May 28, 2022
Left by AngelU
Rory was awesome from start to finish! I called and spoke with him over the phone and told him everything I wanted and needed, he immediately began to work on getting me situated. Everything he said over the phone was exactly what it was, no lies or selling tactics just to get me in the door. I will...
DealerRater Review
- May 28, 2022
Left by anahita.johnson
Great service, a little bit of wait but the waiting area is very comfortable with coffee and snacks.
anahita.johnson Replied: Thank you
DealerRater Review
- May 28, 2022
Left by JohnRedpath
My engine light had a gone on during a trip south from NYC. I called at 7:30 AM and despite being booked all day, you were able to squeeze me in and out of your dealership by 11AM. Everyone could not have been nicer. I could not have had better service.
Google Review
- May 27, 2022
Left by William Bates
Google Review
- May 26, 2022
Left by Star McCray
Google Review
- May 26, 2022
Left by MH Bartzen
Patrick was as usual thoughtful and conscientious in evaluating the brakes!! Nothing was required and you all did a great job!!!
Google Review
- May 25, 2022
Left by Kermit Gresham
I received excellent service today!!
Google Review
- May 25, 2022
Left by Joey Lewis
Google Review
- May 25, 2022
Left by Keisha Brooks
Google Review
- May 25, 2022
Left by Lisa Knight
Our experience working with Michael Stotler was fantastic. He was attentive, professional and super focused on getting us the perfect vehicle. This was truly the best car buying of my life. So appreciate Michael and look forward to our continued relationship.
Google Review
- May 19, 2022
Left by F C
cusyomer service was great.
Cars.com Review
- May 19, 2022
Left by DrThin
Check engine light came on day before a big business trip. They took me a drive up and solved in less than two hours. They even washed my car.
Google Review
- May 19, 2022
Left by Syeda Hajira Kawsar
It has been a great experience at Mercedes Benz Westbroad.The team had been extremely supportive and helpful.I would like to thank Irvin at MB West broad street as he has been of great help, and considering all our needs and made sure we got the car on time...
DealerRater Review
- May 18, 2022
Left by Shelia
Patrick Thompson, my service rep was friendly and very attentive to ensure my vehicle was serviced to my satisfaction. Everyone that I interacted with was very professional and showed excellent customer service. I was also very impressed with the follow-up from Patrick to see if I had any further...
Google Review
- May 16, 2022
Left by Pamela Doser
Had great service and sales person 2yrs ago went in to buy vehicle and it sucked,never buy from this dealer again awful buying experience..
Response from the owner Replied: Hi Pamela, sorry to hear you were not satisfied with your interaction with us. We aim to create an excellent experience for all of our customers. Please feel free to give us a call to speak with one of our managers about any specific areas in which we fell short of your expectations.
Google Review
- May 15, 2022
Left by Cecile Singleton
DealerRater Review
- May 15, 2022
Left by rrandallanders1
the service team went out of their wat to help me with my emergency. waited for me till the last minute before closing of the day
Google Review
- May 15, 2022
Left by Terry Greene
DealerRater Review
- May 14, 2022
Left by Smie2479
Mr. Logan my service rep takes care of me like family and always fixes all problems.
Cars.com Review
- May 14, 2022
Left by Theresa Sullivan
Very satisfied and pleased with the service provided. Friendly, competent and courteous service team. Kudos to my service advisor, Steven Hunnewell! He provides excepectional service.👍🏽
Google Review
- May 13, 2022
Left by Roger Cole
A quick, efficient and pleasurable experience.
Google Review
- May 12, 2022
Left by Beg Groenwold
DealerRater Review
- May 12, 2022
Left by pdh4peace
Consistent great customer service at this dealership. Staff are friendly and professional. Prefer having my car serviced here.
Google Review
- May 12, 2022
Left by Venita Perry
Best experience. Matt kept me up to date on the car going threw production to arriving at Dealership.
Google Review
- May 11, 2022
Left by Chantel Thomas
I'm from New York and I needed to get back home that day and they helped me do that with the greatest service ever. Everyone was so nice.
Google Review
- May 11, 2022
Left by Chris and Guadalupe Alexander
We went into the dealership, just to "browse", we were greeted at the front door immediately and were assigned to Mr. Rory Samson. Let me tell you about Mr. Samson! We have bought a few vehicles in our time, and we have never felt as welcomed as we did with Mr. Samson. At not one point during our...
Google Review
- May 10, 2022
Left by Mimi
Bought my very first Mercedes-Benz from here. Found the car off the internet and the salesman was very Responsive and helpful
Google Review
- May 07, 2022
Left by Latoya Hancock
DealerRater Review
- May 07, 2022
Left by smclary
We love our 2022 GL C and Cheryl Bowman did an excellent job making sure we found the right car. It was also easy for us to trade our other Mercedes. I highly recommend Cheryl Bowman and Mercedes Benz of Richmond.
Google Review
- May 06, 2022
Left by OLIVIA BRENNAN
DealerRater Review
- May 06, 2022
Left by Cornelius T
I recently purchased 2018 S450 from your dealership in March. The service was needed to replace the chrome fitting on the left front spoiler. Everything went well, the part was replaced, and vehicle exterior washed. I was satisfied with my experience. Patrick took good care of me.
Google Review
- May 05, 2022
Left by Ron Cannon
DealerRater Review
- May 04, 2022
Left by christopher.melton@capitalone.com
Best service anywhere so far this year. Summer was amazing in every way possible. I will be back as needed and hope that I end up working with Summer again. TOP NOTCH!!
DealerRater Review
- May 04, 2022
Left by Leigh Ann
I have been working with Mercedes-Benz of Richmond since the late 1990s. I have always felt that the service was second to none. This is my first experience with Patrick in service. He was very thoughtful in identifying the work that needed to be done for the service. He was quick to process my...
Edmunds.com - Service Review
- May 04, 2022
Left by Leigh Ann
Patrick managed my service yesterday and did a great job. He was super friendly, engaging, quick with the paperwork and understood that customer service is the number one job. Everyone at the dealership was great and they are top notch.
Google Review
- May 03, 2022
Left by Mason Dirickson
After calling the dealership, I met with Rory Samson to review and drive a car that had interested me. Rory as extremely knowledgeable and thorough in his review of the car. He wanted to be sure I asked all of the questions necessary for me to decide what direction I wanted to take. There was...
Google Review
- May 03, 2022
Left by Terri Tuck
Everyone is always so pleasant from the check-in to check-out and they completed the service on my vehicle in a timely manner.
Google Review
- May 03, 2022
Left by Chandra Lopez
What a wonderful experience. Michael is the best Ever. I love my SUV.
Google Review
- April 29, 2022
Left by Dan Brabrand
Google Review
- April 27, 2022
Left by Joyce Manning
DealerRater Review
- April 26, 2022
Left by kaylachanel78
Great Service & my new purchase was done quickly and in a very timely manner. Kyle took great care of me and Christine made everything quick and simple with my car purchase.
Google Review
- April 26, 2022
Left by Paula Nelson
Google Review
- April 26, 2022
Left by Malinda Coppage
Google Review
- April 26, 2022
Left by Mark Schultz
Google Review
- April 23, 2022
Left by Moises Maramba, III
DealerRater Review
- April 22, 2022
Left by gerleneglover
This dealership is excellent, everyone is so friendly, kind and courteous. I enjoy my visit!
DealerRater Review
- April 22, 2022
Left by jfwinter2
Completely satisfied/very pleased with my overall experience purchasing my first Mercedes-Benz vehicle. Looking forward to an ongoing relationship and would definitely recommend M-B of Richmond.
DealerRater Review
- April 21, 2022
Left by mranthony731
The customer service was excellent and everyone were friendly and the service was done in a timely manner.
Google Review
- April 21, 2022
Left by C S
Google Review
- April 21, 2022
Left by Katharine Garner
Staff was curteous and got my car diagnosed quickly an accurately. Highly recomment this dealership!
Google Review
- April 20, 2022
Left by G R
Google Review
- April 20, 2022
Left by Nicole Lyne
Amazing experience all around!
DealerRater Review
- April 20, 2022
Left by davidl
We had a great experience with Rory and the rest of the folks at McGeorge on the purchase of our vehicle. We were in and out of the dealership in less than an hour.
Google Review
- April 20, 2022
Left by Tanya Roane
Google Review
- April 19, 2022
Left by Allen Masi
Cars.com Review
- April 19, 2022
Left by Ahmad Nessar
Brought my car in for recall and oil change. Summer Price is wonderful. Great demeanor. Great service and experience, as always. Service was done well and expeditiously.
Google Review
- April 19, 2022
Left by Slade Trabucco
Super great staff and experience. All of their staff is great but Matt was exceptional and made the process painless and easy. Highly recommend.
DealerRater Review
- April 16, 2022
Left by sabinecyrus
I had a great experience. My service representative was exceptional and very helpful. Everyone was very professional.
DealerRater Review
- April 13, 2022
Left by bleastep
Had a bad experience initially. Logan the Asst Service mgr, corrected my concerns in a very professional manner.
Google Review
- April 12, 2022
Left by David Wigginton
Google Review
- April 10, 2022
Left by Ronnie Bryant
Alan was the most professional person to work with with my car, he kept up with all the work that was going on with my care as well keeping me informed at all times. I wish there were more people out there like him, thanks Alan and I will keep coming back and will recommend you to others, Ronnie...
DealerRater Review
- April 08, 2022
Left by Frank
Very satisfied with the service and the integrity of the dealership. Wife's GLE 350 was purchased here three months ago. Observed noise in right rear brake and outboard brake pad was metal to metal contact while other three pads were 80%+. Took it in and was pleasantly surprised when got the...
DealerRater Review
- April 08, 2022
Left by dcmartinez45
Service was good they did not clean the inside of my suv outside of that everything was great
Cars.com Review
- April 07, 2022
Left by Craig
Very friendly service greeting from Peter. Wait time was very acceptable. Service waiting area was very clean. Coffee was good and quick. Check out was easy and efficient.
DealerRater Review
- April 06, 2022
Left by EJSPANIER
Efficient, quality work, a comfortable waiting room, and clarity in communication. Javier been using their service department for over 10 years
Google Review
- April 05, 2022
Left by JobsRVA Inc
Patrick is a great knowledgeable service rep that assures me my vehicle is being taken care of. The shuttle driver was pleasant and personable as well as the cashiers.
Google Review
- April 05, 2022
Left by Oliver Vettoretti
Google Review
- April 05, 2022
Left by Mary Jo Santoro
I got stuck in Va while traveling across the country. I had to trust the dealership to fix my car as it simply stopped running. The problem was not easy to determine. I was there over a week, waiting for diagnosis, parts etc.. The job cost me $4,000. My certified mercedes mechanic informed me when I...
DealerRater Review
- April 04, 2022
Left by 10305warren
Easy scheduling, ride to and from work, pleasant, friendly staff make it an effortless process!
Google Review
- April 03, 2022
Left by Ronnie Jackson
Cars.com Review
- April 02, 2022
Left by AnneB
Alan was amazing. Super friendly, helpful and great with communication. I highly recommend Richmond Mercedes for any service needs. I do not recommend Mercedes Roadside Assistance. They are horrible!
Google Review
- April 02, 2022
Left by Rickie Chavis
Very professional and impressive, I was in and out im minutes. I'm looking forward to buying my next Mercedes here. The entire team set the bar so hight starting with my salesman Shawn Snider and the Finance Manager Mike Rosen.
Google Review
- April 01, 2022
Left by Pam Castelle
From the first day that I purchased my GLA 250, I have always been given great customer service whenever I had to bring my car in for service. Logan, Patrick, Shawn and now Summer gives A-1 service. Thank you!
DealerRater Review
- April 01, 2022
Left by Weiping
I’m very satisfied with his service . and thanks for the shuttle service at tall.
DealerRater Review
- March 31, 2022
Left by Misty
Awesome experience from beginning to end! Seamless process and everyone was great to work with!!
Google Review
- March 30, 2022
Left by Nichele Ford
Google Review
- March 29, 2022
Left by Utkir Bek
I liked Mercedes Bens of Richmond dealer.Especially I want to thank for Matt Ward.He is very helpful and polite with customers.He was meeting customers with smile.Everybody who’s working in this dealership are very nice, helpful and polite. Even the lady in front desk, she was meeting customers...
Google Review
- March 28, 2022
Left by Diana Campolattaro
Edmunds.com - Sales Review
- March 25, 2022
Left by RodneyLesineSr
Salesman was very helpful, not pushy and understood that I was not a novice at Mercedes Benz.
Google Review
- March 25, 2022
Left by Juanita Metzger
My experience at the service department was pleasant, accomplished what I needed to accomplish, and the staff there is extremely kind and accommodating. A special shout-out to Patrick for the kindness, patience, and care that he displayed. I wouldve given 5 stars but there was a woman in the waiting...
Google Review
- March 25, 2022
Left by John Nelms
Recall repair. Patrick was great. Done quickly as promised
Google Review
- March 25, 2022
Left by Amira Bowers
Google Review
- March 25, 2022
Left by Pastor Gary
Its always a pleasure coming into the service area. The team are very efficient in how they receive me. They explain everything before any work is done and let me know all the charges up front. I need to know bottom lines before I make decisions. Thank you all so much. Steven and Allen.
Google Review
- March 24, 2022
Left by Bikram Bal
Kyle Guzman was fantastic! Went above and beyond to make it a fantastic experience. Mike Rudin setup the purchase and was incredible. One of the best car buying experiences.
Google Review
- March 24, 2022
Left by Steve Dunn
Google Review
- March 24, 2022
Left by Nadine Williams
Google Review
- March 24, 2022
Left by Reggie I
Google Review
- March 24, 2022
Left by Lois Meermans
Google Review
- March 24, 2022
Left by Mike Moles
Rory Samson was excellent to work with and kept me up to date every step of the way. Highly suggest working with him and Mercedes of Richmond!
Google Review
- March 24, 2022
Left by Deborah Mason
Google Review
- March 23, 2022
Left by Paula Harris
Google Review
- March 23, 2022
Left by Jackie Ross
DealerRater Review
- March 23, 2022
Left by boonelakisha
Professional and excellent customer service from the beginning to the end! Patrick was awesome!!!!🙂 Thank you very much!
DealerRater Review
- March 23, 2022
Left by kathy.mullsteff
Best service department and sales department. This is why I continue to buy Mercedes from McGeorge Mercedes on West Broad Street.
Google Review
- March 22, 2022
Left by Timothy Burke
Google Review
- March 22, 2022
Left by DaFoolieone Ceo
Google Review
- March 16, 2022
Left by B N
Rude and irresponsible bunch. Never will I recommend anyone to these guys. My experience from day one of purchasing my car was bad. They have no clue on what services needs to be done. My current car was due for its 30K service by the previous owner back in 2019 and they never did a Trans service....
DealerRater Review
- March 16, 2022
Left by rodgerrod2
friendly and fast,the work was done in a timely manner, clean facility and very respectfuly
Google Review
- March 15, 2022
Left by Driz Drae87
Easy in and out no hassle. Thanks so much. Go see Cheryl and Christine. They were awesome!
Google Review
- March 15, 2022
Left by Felicia Perry
Google Review
- March 15, 2022
Left by Bruce Gottwald
DealerRater Review
- March 15, 2022
Left by cskroll
we are extremely pleased of the service and attention we received from MB of Richmond. Summer Price our service representative took great care of our needs. We would recommend any to use them for service.
DealerRater Review
- March 15, 2022
Left by ms_sarandle
Excellent Customer Service! The handling of my vehicle for state inspection was GREAT> Thanks much for the courtesy car wash!
Google Review
- March 15, 2022
Left by Ron Benton
Google Review
- March 15, 2022
Left by Elizabeth A
Edmunds.com - Service Review
- March 15, 2022
Left by Shea
DealerRater Review
- March 11, 2022
Left by fattboyz4810
The only problem was the long wait at the dealership. But my issues were addressed and am completely satisfied.
DealerRater Review
- March 07, 2022
Left by Patricia Coward
Excellent service! Very professional and knowledgeable about taking the time to answer all my questions . Thanks to my service advisor Mr. Patrick Thompson.
Google Review
- March 06, 2022
Left by Delorse Brown
Absolutely the Best Team Ever (Chris A & Brenda) Always Excellent Service, In & Out!!!
Google Review
- March 05, 2022
Left by D. D. Watson
Google Review
- March 05, 2022
Left by james hill jr
Google Review
- March 05, 2022
Left by Rita Palta
DealerRater Review
- March 04, 2022
Left by William
Very good customers service we appreciate your help with your service continue with this service
DealerRater Review
- March 04, 2022
Left by vlp.11@hotmail.com.
I was please w/ the Professionalism and how they always provide financial support to get the service your vehicle may need
Google Review
- March 04, 2022
Left by Armin Hartmann
Great service! And since it was a manufacturing defect, they fixed it for free.
Cars.com Review
- March 03, 2022
Left by Rick
Logan provided superior customer service, kept me well informed and guided me through the process in bite-size and digestible requirements. Very timely and quite personable.
Google Review
- March 03, 2022
Left by Devin Jaiswal
I wish they cared for customers. I am never going to buy another MB vehicle ever. All they try to do is to find a way to blame the customer, and get out of any responsibility towards customer.
Response from the owner Replied: Devin, I'm sorry you are not satisfied with your experience. I understand that the issues with your vehicle were not covered because of the vehicle's age. Unfortunately, there are limits to the solutions we can reasonably offer as vehicles age, and we cannot protect vehicles that are not brought to us for regular maintenance.
CarGurus Review
- March 02, 2022
Left by John
I was told the car was available by on-line sales but received a call it was sold 20 minutes later. I not sure if it was sold prior to hitting the web...
Google Review
- February 25, 2022
Left by Dale Manigault
Google Review
- February 24, 2022
Left by DAngelo Richardson
Google Review
- February 23, 2022
Left by Connor Samuel
Google Review
- February 22, 2022
Left by Linda Keenan
Google Review
- February 22, 2022
Left by William Rasmussen
DealerRater Review
- February 22, 2022
Left by bcorby
Excellent service and communication. Will recommend to my mother in law when she is back for 6 months a GLK
Edmunds.com - Sales Review
- February 22, 2022
Left by Jackie
Great experience purchasing our new S580. Our sales person was great as were looking others in the dealership.
Cars.com Review
- February 12, 2022
Left by Mike
Patrick Thompson was excellent in meeting all of my needs and his recommendation for further service was very much appreciated. Timely and courteous are the first words that come to mind.
Google Review
- February 12, 2022
Left by sukhda kapoor
Edmunds.com - Service Review
- February 10, 2022
Left by Satisfied Customer
I dropped off the car the day before its scheduled service. They got it in early and had the battery replaced the same day. I have always had positive service experiences at Mercedes-Benz of Richmond.
Cars.com Review
- February 09, 2022
Left by Pete Chavis
Great service from the technician, service writer and the people to whom I submitted payment. Logan, as always, was on top of his job giving helpful tips on keeping my car serviced.
Cars.com Review
- February 09, 2022
Left by Pete Chavis
Great service from the technician, service writer and the people to whom I submitted payment. Logan, as always, was on top of his job giving helpful tips on keeping my car serviced.
Cars.com Review
- February 09, 2022
Left by Pete Chavis
Great service from the technician, service writer and the people to whom I submitted payment. Logan, as always, was on top of his job giving helpful tips on keeping my car serviced.
Google Review
- February 09, 2022
Left by Laura Stevens
DealerRater Review
- February 08, 2022
Left by Akslabs1
Recommended Highly! Great customer service! Everyone was extremely nice and had every ready for us!
DealerRater Review
- February 08, 2022
Left by chicks1202
Professional and courteous service from all, especially my sales rep Matt. I would recommend to everyone I know
DealerRater Review
- February 08, 2022
Left by Tranp5
Loved my experience here at the dealership! Everyone, especially Matt, was very nice and professional, and he was always available to answer my questions!
DealerRater Review
- February 08, 2022
Left by R9347j
They completely corrected the problem and kept me informed throughout the entire process. Thank you
Google Review
- February 08, 2022
Left by Thomas Pace
Google Review
- February 08, 2022
Left by Courtenay Scott
Google Review
- February 07, 2022
Left by Hope Witcher
Google Review
- February 07, 2022
Left by Ryan Corey
Google Review
- February 04, 2022
Left by Pam Bishop
Google Review
- February 04, 2022
Left by Mandeep Dhillon
Edmunds.com - Service Review
- February 04, 2022
Left by DGP
I have been dealing with this Company for many years. My Service Tech, Steven Hunnewell, was very informative and understood all of my concerns.
Google Review
- February 03, 2022
Left by Olin Green
DealerRater Review
- February 03, 2022
Left by Patricia Coward
Excellent service! Service advisor Patrick Thompson always kind, caring , and knowledgeable in his explanation of why and wanting to make certain of my understanding of work that is needed and given . Thank you, with appreciation of your service. Ms. Patricia Coward
DealerRater Review
- February 03, 2022
Left by John Becker
Patrick is the best. He makes sure that all three of our Mercedes are in tip top shape.
Google Review
- February 03, 2022
Left by Stephanie Dabney
Google Review
- February 03, 2022
Left by Dalton Lewis
Cars.com Review
- February 03, 2022
Left by Belinda
My check in person, Steve, was polite, courteous and friendly as always. He made sure everything was in order before delivering my car back to me.
Edmunds.com - Service Review
- February 03, 2022
Left by John Click
Prompt service and fixed the problem.
DealerRater Review
- February 02, 2022
Left by sherryallmond
The service department allowed me to leave my Mercedes there overnight even though I didnt have an appointment. The next morning a new battery was installed and spark plugs were replaced.
Google Review
- February 01, 2022
Left by Maria Corey
Google Review
- February 01, 2022
Left by justin henry
Google Review
- January 31, 2022
Left by Chi
Cars.com Review
- January 31, 2022
Left by JK S
Wonderful service. Completed earlier than agreed. And at the quoted price. I was updated through out the process. And I was dropped off at home while the service took place.
Google Review
- January 29, 2022
Left by Tho Thi Nguyen
Google Review
- January 27, 2022
Left by Shawnte Edley
Google Review
- January 26, 2022
Left by Valerie Jordan
Cars.com Review
- January 25, 2022
Left by jm
the salesperson, rs, provided outstanding followup to all my queries which led me to buy a 2022 mb. he also delivered the car to us ,]. in addition he followed up several times to ensure we were comfortable with the car.
Google Review
- January 25, 2022
Left by Gerard Thompson
Made my appointment online which was easy. They asked if I wanted to wait which I decided to and they gave me an estimated time for the work.They completed the work in the time frame they estimated and I was out on time. Happy with the work.
Google Review
- January 22, 2022
Left by Brandon Smith
Edmunds.com - Service Review
- January 22, 2022
Left by phillip brashear
Google Review
- January 21, 2022
Left by Sharon Barksdale
Google Review
- January 21, 2022
Left by Ann Cooper
Always excellent, friendly, courteous service at Richmond Mercedes-Benz! Thank you!
DealerRater Review
- January 21, 2022
Left by crbrand
I received excellent service, information given by Steven was reliable and factual, he also provided good communication as the service progressed.
Google Review
- January 21, 2022
Left by Nicole Diamond
Google Review
- January 19, 2022
Left by Rudy Hrovatic (osurudy)
DealerRater Review
- January 17, 2022
Left by Beverly
Steven was professional and courteous, willing to go over and beyond to ensure we were satisfied with your service. Highly recommend MB of Richmond.
Google Review
- January 15, 2022
Left by victoria Dennis
Google Review
- January 15, 2022
Left by Don Darr
Our service advisor is excellent - personable, knowledgeable, and helpful. This is a contrast to other dealership.
DealerRater Review
- January 14, 2022
Left by msmecole1
Making the appointment was easy. They promptly got me in for my service and it was completed in a timely manner. Alan did a great job, even helped me with getting my Android service coonected which was beyond his responsibility.
Google Review
- January 13, 2022
Left by Sylvia Mason
I had the BEST experience ever while purchasing a vehicle... I will never set foot in another dealership!! The entire staff was magnificent. Id give them 10 stars if I could.
Google Review
- January 12, 2022
Left by Lois Sisk
Google Review
- January 12, 2022
Left by ShaKeba Weathers
Google Review
- January 12, 2022
Left by Maura Scott
DealerRater Review
- January 12, 2022
Left by anncwitt
Quick, polite, knowledgeable nice young man had my records out communicated well knew what he was doing!
Google Review
- January 10, 2022
Left by Frendom
I took my car here two times for the same reasons. First my breaks squeak when I stop. I was told by one of the service guys I mash on the breaks too SOFT. My car jumps while driving. I was told it didnt jump with them. I now have the same issue plus scheduled a service B and was told I had to drop...
Google Review
- January 07, 2022
Left by Chadi Haddad
DealerRater Review
- January 06, 2022
Left by iriskyle
I took my car in for an oill change and inspection. It took about an hour and they were done. No issues at all. I am happy with the service at this Dealership.
DealerRater Review
- January 05, 2022
Left by Anonymous
I left my car before the holidays. They changed the battery and my car rides well.
Google Review
- January 05, 2022
Left by Sandra Wilkins
Google Review
- January 04, 2022
Left by Greg Simmons
Fast and early!
Google Review
- January 03, 2022
Left by Richard Hay
Excellent service.
DealerRater Review
- December 31, 2021
Left by Cream
Steven was very good in explaining the process of the schedule maintenance and the expected wait time.
Google Review
- December 31, 2021
Left by Bianca M
Quick process and friendly staff!
Google Review
- December 30, 2021
Left by Jean Davis
Google Review
- December 27, 2021
Left by Ke'Shawn Harper
Cars.com Review
- December 22, 2021
Left by JulesB
Easy to drop off car, greeted by attendant that was expecting my car, quick check-in and out the door! Follow-up on car repairs and costs, so no surprises. Expensive but car runs great.
Google Review
- December 21, 2021
Left by Chris J
Quick service today. In/out within an hour! Reasonable prices, too.
Cars.com Review
- December 18, 2021
Left by Edward
Great service. Had A service for my E350 Mercedes. The time and cost of service was great. I drove over 70 miles to have the dealership in Richmond VA do my service. I have a Mercedes dealership about 20 miles from where I live but I prefer to drive to the dealership in Richmond
Google Review
- December 18, 2021
Left by Doris Bey
The best vehicle with the best staff in the city. They were professional, and attentive to our needs.Kudos
DealerRater Review
- December 18, 2021
Left by Katie
such a great experience! thanks so much for making car service appointments so easy! so great to be able to text updates.
DealerRater Review
- December 17, 2021
Left by dick.gibson
excellent service and very friendly people. I was very pleased with the entire process from scheduling to pick up.
Google Review
- December 15, 2021
Left by eric haughton
Google Review
- December 11, 2021
Left by Mary Pinzone
Google Review
- December 11, 2021
Left by Thomas Detmer
Friendly prompt service for my first visit.
Google Review
- December 11, 2021
Left by Beth Edelstein
Cars.com Review
- December 10, 2021
Left by Edward Jennings
Through this process, Summer Price, my advisor, was very helpful, responsive, and clear in her communications with me! When I had two items for an estimate, she was quick to respond to not include them in the order. In that conversation, I noted my McGeorge medallion, which I had liked displaying,...
Google Review
- December 09, 2021
Left by Sabrina Reynolds-James
Google Review
- December 08, 2021
Left by gene dai
Google Review
- December 05, 2021
Left by Marc Simmons
Google Review
- December 04, 2021
Left by Scott Kalbrener
Google Review
- December 03, 2021
Left by Mansour Mahban
Google Review
- December 03, 2021
Left by Manu Bhagat
Google Review
- December 03, 2021
Left by Carol Jones
I am still sitting here at 3:25 pm. I had an appointment at 2:00 for a state inspection, oil change and tire rotation. No one came to give me any updates. I had to go inquire about what was taking so long only to be told my paperwork got messed up and they were just now starting work on my vehicle....
Google Review
- December 02, 2021
Left by Jack Gutman
Google Review
- December 02, 2021
Left by Anthony Richards
Google Review
- December 02, 2021
Left by Rob Cary
Google Review
- December 02, 2021
Left by Clifton Baker