DealerRater Review
- September 17, 2019
Left by Joe
Excellence, responsive and caring. Mike is a consummate professional who knows his trade. He is engaging and exudes confidence and Is customer oriented. Absolutely superb!
DealerRater Review
- September 17, 2019
Left by McPhereson
MB of Richmond fit me on an oversubscribed day for a check engine light problem. Turned out to be a fuel pump issue which they fixed immediately. I am not from the Richmond Area but only there one week a month. I really appreciate MB of Richmond accommodating my schedule as a non-resident MB owner.
Cars.com Review
- September 16, 2019
Left by E. Minnicks
It is a pleasure to receive the benefits of my request concerning my car. The staff is friendly, cooperative and attuned to your concerns. Good about scheduling you and getting the work done in a reasonable time. Good about explaining what is wrong with the car and giving a cost before the work is...
DealerRater Review
- September 10, 2019
Left by Regina
I was very pleased with my experience when I had my E 300 serviced at your dealership. Everything was handled with ease. It was a pleasant experience.
Google Review
- September 10, 2019
Left by Dan Mullally
DealerRater Review
- September 08, 2019
Left by Ysabell
Sherry has assisted me twice now and both times has been extremely helpful and easy to work with. Service is always great and I always feel welcomed and informed of every detail.
DealerRater Review
- September 06, 2019
Left by Sbarks benz
This was the first time I sat and wait for service, at Richmond West Broad st location Mr. Christopher Garland advisor was friendly, professional, efficient!!
Cars.com Review
- September 05, 2019
Left by Patpool
We were looking for a late model, low mileage E classMercedes to replace our 2011 E class. Although our 2011 only had 65,000 miles, it did not have many of the features that our other vehicles have, such as auto park, remote start, a good nav system, etc. The 2017 model we bought has everything we...
Google Review
- September 05, 2019
Left by Shirley Keeve
Google Review
- September 05, 2019
Left by Yvonne Banks
Google Review
- September 05, 2019
Left by Abdulaziz Almusallam
Google Review
- September 04, 2019
Left by Pam Doser
Took my Mercedes in for an oil change. Asked them to look at my rear brakes and rotors for which the rotors were grooved. When i brought my mercedes i was told it was covered under my warranty. Thats a lie cause they were not covered under the warranty. I was lied to and misled. Was told it would be...
DealerRater Review
- September 04, 2019
Left by Mike Pishner
MB of Richmond always takes great care of me. I wont take my Mercedes anywhere else. Thank you MB of Richmond, Im a customer for life!
Google Review
- September 04, 2019
Left by Brenner Tobe
It was an excellent buying experience. No pressure helpful and courteous staff. Thanks Mike Rosen and the others at Mercedes-Benz Richmond.
DealerRater Review
- August 30, 2019
Left by Car Guy
On time, on estimate, courteously handled. Christ Garland is a customer service ace. Opportunity to have a "loaner" is particularly attractive since we commute 100+ miles to the shop.
Google Review
- August 30, 2019
Left by Alex Trajcevski
Service department extremely poor. Inconsistent practices with respect to what is and is not under warranty. Frequent communication is ineffective and has no value if the messages are varied. Purchased pre-owned vehicle and whilst the sales process was positive the service under warranty has left a...
Google Review
- August 29, 2019
Left by Phil Redman
Google Review
- August 28, 2019
Left by Maurice Chemweno
My car had a vibration that was difficult to diagnose. Sherry kept me posted all along the diagnosis and repair process. The issue had to be escalated over several technical levels in the US & Germany before it was finally fixed. I havent had any issues with the car since I got it back
Google Review
- August 28, 2019
Left by Kuldeep Tanwar
Google Review
- August 28, 2019
Left by LiZ Draper
For many years, very helpful and trustworthy!
Google Review
- August 27, 2019
Left by Clarence MIlls
Everyone is very helpful, responsive and knowledgeable.
Google Review
- August 27, 2019
Left by Julia Blackwell
Sherry Moore was very sweet and professional. She made sure that everything was taken care of for me. I also love Irvin Rich, he is a great salesman. My family loves MZB of Richmond, we highly recommend them.
Google Review
- August 27, 2019
Left by anthony Stith
DealerRater Review
- August 27, 2019
Left by Rujack51
My service experience was excellent as always. Working with Chris Garland was excellent and extremely helpful. Irvin Rich also assisted in resolving one small issue I had and now Im completely satisfied.
Google Review
- August 27, 2019
Left by Norrissa Dandridge
DealerRater Review
- August 26, 2019
Left by Nate
Charles Carr is a top notch salesman that went above and beyond with this sale. I live in Northern VA and have 5 Mercedes dealerships in my area but Charles Carr is the reason that the Richmond dealership will be the go to when it's time to buy my next Mercedes. I saw the car in person one time on...
DealerRater Review
- August 26, 2019
Left by Carol
It was a pleasure to have my car serviced at your facilityyou made it easy. Was welcomed by friendly staff through the whole process. No hassle about getting a courtesy car. I also thought the service was fairly priced. Thank you very much.
DealerRater Review
- August 24, 2019
Left by Toni P
Steven was great and the customer was excellent and the had my car services and on the go in a little over hour. Wonderful environment friendly people.
Google Review
- August 23, 2019
Left by Tina Johnson
(Translated by Google) See you(Original)A-plus
Google Review
- August 23, 2019
Left by Ken Robson
Mike did a great job hunting down the possibilities for us and keeping us informed through the process. A real professional!
Google Review
- August 16, 2019
Left by Carolyn S Norman
Always courteous and efficient!
Google Review
- August 15, 2019
Left by Toya Rollins
Google Review
- August 15, 2019
Left by Vernon Spratley
First ClassSherry Moore was terrific and very informative
Google Review
- August 15, 2019
Left by Peter Saliba
Google Review
- August 14, 2019
Left by Enrique Escalante
(Translated by Google) Everything was excellent. From the reception of the car until I delivered.(Original)Todo estuvo inmejorable. Desde la recepcin del automvil hasta que me lo entregaron.
DealerRater Review
- August 13, 2019
Left by Richard E350
This was only my second time bringing in my vehicle for service, and I was not aware of the service times. I showed up (7:15) early to pick up a vehicle and leave for work, but I was told that since my appointment was 8:30 I had to wait until then to be checked in. I thought I could come in drop of...
Cars.com Review
- August 13, 2019
Left by John Hoover
As always, exceptional service and quality - this is the best team in the state!
DealerRater Review
- August 12, 2019
Left by sophiendennis89
Logan Bunger was great to work with. Hope to work with him again when my car needs servicing. My overall experience from the sale to the servicing of my vehicle were outstanding.
Google Review
- August 10, 2019
Left by Chris VonTomaszewski
Customer service 101... Did not expect several service/parts or sales people to simply walk past me without even saying "We will be with you shortly..." when I came in for an issue with my Benz on a Saturday. No one greeted us or even paid any attention. I understand I didn't have an appointment...
Google Review
- August 09, 2019
Left by Tarone Kemble Pittman
Google Review
- August 09, 2019
DealerRater Review
- August 09, 2019
Left by Sblanton123
Service manager Ron and consultant Logan were exceptionally helpful and knowledgeable. Truly appreciate all of their assistance I would recommend this dealership to anyone. Look forward to continue utilizing this facility. Thanks very much.
Google Review
- August 07, 2019
Left by Tim Juback
Logan is a great assistant service manager and was a pleasure to work with. I found my new dealership for service!
Google Review
- August 03, 2019
Left by Katie Keller
Google Review
- August 03, 2019
Left by Tarone Kemble Pittman
Google Review
- August 02, 2019
Left by Jane Tarsovich
Google Review
- August 02, 2019
Left by dj shaz
What you expect from a Mercedes dealer.
Cars.com Review
- August 02, 2019
Left by Scout Saylors
These repairs are expensive. Even telling you the problem is pricey but the service team member forgot to mention that the initial cost would apply towards total repair BUT YOU HAVE TO DO IT TODAY! So we hit a compromise and allowed my initial payment to count towards total repair because I stated...
Google Review
- August 02, 2019
Left by Roxanne Mercer
Excellent service visit!
Google Review
- August 02, 2019
Left by Tim Cary
Overall great service. The staff was professional and friendly. I am always impressed with the Technicians and quality of work.
Google Review
- July 30, 2019
Left by Greg Lohr
Cars.com Review
- July 30, 2019
Left by Mike
Working with Keith Reddy and Kervin Ridgley was an enjoyable buying experience. They each took the time and care to make the purchase process as smooth and painless as possible. There were a number of buying options that were made simple to consider and respond to.
Google Review
- July 26, 2019
Left by Linda Bradford
These folks understand the meaning of services and deliver it consistently!
Google Review
- July 24, 2019
Left by CROSSROADS Art Center
Great service! Loved the loaner car!! Shows me the difference in 10 years of tech!!
DealerRater Review
- July 24, 2019
Left by Mercedes 10
I always enjoy working with Patrick. He is pleasant and easy to work with. I appreciate that he has a wide range of knowledge in what he does.
Cars.com Review
- July 24, 2019
Left by Loren Glasper
The service was timely and very pleasant customer reps
DealerRater Review
- July 23, 2019
Left by KW Ed
Got my C-300 in quickly, completed an A-1 service, diagnosed and repaired a slow leak in a tire and got me on my way in a reasonable time.
Yelp Review
- July 23, 2019
Left by Audrey E.
We wound up here because our car broke down in Virginia. Perhaps I am spoiled by the outstanding Mercedes facility and service I received where I purchased the vehicle, but still, this was not good. The staff was patronizing and spoke to me like I was a silly, ignorant woman, and the toilet in the...
Google Review
- July 23, 2019
Left by Kimberly Williams
Thanks a bunch
Google Review
- July 22, 2019
Left by Zach Bogart
Great car buying experience, highly recommend Kervin R.
DealerRater Review
- July 18, 2019
Left by Scrockett
Sales and service were great. Would buy again from my sales person and dealership nothing but a great experience. Cant say enough good about my experience
Cars.com Review
- July 18, 2019
Left by Patricia Perry
I brought my car in for annual inspection. Rental car was ready and waiting - and very clean! The entire process was friendly, quick and easy. Thank you!
Google Review
- July 17, 2019
Left by Qwest Andrews
They know their brand inside and out, and we are thrilled with our purchase. Big shout out to Kervin- he was both patient and knowledgeable beyond measure! The hospitality was by far better than the former luxury brand dealer we test drove with, and we were both floored at how friendly everyone was....
Google Review
- July 17, 2019
Left by Jigar Gilani
We have worked with almost every one. I do not have any complaints for any of them. Recent couple experiences were with Steve Hunnewell absolutely decent guy and easy to talk to. Did a fantastic job.
DealerRater Review
- July 17, 2019
Left by gmh123
The entire staff was excellent in all aspects of the purchase from the sales team to the finance group. It seemed to have a real team type of atmosphere.
DealerRater Review
- July 14, 2019
Left by C300Susan
I called early in the week about dropping my car off on July 10 for B4 service. The woman I spoke with was friendly and helpful; she said July 10 would be fine for July 11 early bird service. A man -- once more friendly and helpful --greeted me in the service area the afternoon of the 10th and sat...
Google Review
- July 13, 2019
Left by Steve Snell
Google Review
- July 13, 2019
Left by Sharon Driscoll
Everyone was kind, courteous, and professional. My requests were fulfilled and all work and billing was explained and pre-approved by my spouse or myself before work was completed.
Cars.com Review
- July 13, 2019
Left by Kimberly Gaines
Patrick T in the service dept is the best!!!!! The other staff members are also the best!!! Thank you for always giving me A-1 service
Google Review
- July 12, 2019
Left by Jenny Jung
DealerRater Review
- July 11, 2019
Left by Tigg72
Excellent customer service, responsiveness, timely appointment. Always accommodating. Would highly recommend this location for your vehicle needs. Detailed explanation of service and upcoming needs. Thanks
Google Review
- July 11, 2019
Left by C Huynh
Cars.com Review
- July 11, 2019
Left by Marilyn Hill
Was unable to get vehicle washed as car wash was out of service.
Cars.com Review
- July 10, 2019
Left by Alex
I bought the car from PA. My rep Shawn was great. He followed up promptly on questions I had and made the whole process easy. I highly recommend this dealership.
Google Review
- July 08, 2019
Left by Tori Rutt
We had the best experience ordering a new car from Cheryl. From the very first phone call, to picking up the vehicle, she made it a very simple and enjoyable experience. We were kept up to date from when the build was started, when it was loaded onto the cargo ship, and when it reached the port here...
Yelp Review
- July 08, 2019
Left by Victoria R.
We had such a great experience ordering a vehicle from Cheryl and she made the process so simple and enjoyable!!! I would recommend Mercedes Benz of Richmond and Cheryl to anyone who is thinking of purchasing a new car. Thanks so much!!
Google Review
- July 04, 2019
Left by Stephen Sims
Google Review
- July 04, 2019
Left by Michael Lattro
Cars.com Review
- July 04, 2019
Left by Bilal Bhatti
Logan is and has always been an amazing person to work with. They always go out of their way to satisfy each customer I am very happy and recommend everyone to go here.
Cars.com Review
- July 03, 2019
Left by Ann C. Witt
Very quick service! Polite and knowledgeable! Thank you!
Google Review
- June 29, 2019
Left by Allen George II
Good
Google Review
- June 29, 2019
Left by Janai Lewis
I came in as a walk in today and even though they were busy they got to me quickly, was polite and helpful.
Google Review
- June 27, 2019
Left by Marie Brown
They have great offers
Google Review
- June 26, 2019
Left by Marie Skay
They have great offers
Google Review
- June 25, 2019
Left by Eric Rohnacher
Google Review
- June 24, 2019
Left by Doug Krey
Excellent service as always - Chris is the best!
Google Review
- June 23, 2019
Left by David Underwood
Great, professional, and kind staff. Could not be happier with the experience. I was kept in the loop every step of the way, and am extremely happy with the results. Thank you...
Google Review
- June 21, 2019
Left by Pastor Justin D. House
Google Review
- June 21, 2019
Left by Mark Barrey
Mike Rosen was a perfect host. His knowledge of the car was appreciated, and the 2015 S550 is a fantastic car. Thank you for helping make this purchase a pain and worry free experience.
DealerRater Review
- June 21, 2019
Left by Clifft
Friendliness,Responsive, professional & delivered what I was promised. Overall great experience with salesman and managers as well as service representatives at Mercedes Benz of Richmond.
Cars.com Review
- June 21, 2019
Left by ritchut
In for a VA state inspection. Prompt service and a loaner.
DealerRater Review
- June 19, 2019
Left by 1Old.teacher
Pleasant and attentive sales and finance staff made this purchasing experience much more enjoyable. I have recommended this dealership to several friends and family members.
Google Review
- June 18, 2019
Left by Mary Kelly
When my Benz broke down on the highway, I was given the best customer service ever! After my car was towed to the dealership, the service group fixed my car and I was back on the road the same day. From the first phone call, I was given consistent and informative updates with very friendly and...
Google Review
- June 17, 2019
Left by barbara martin winborn
The service given to me during the purchase of my 2015 GLA was truly exceptional.
Edmunds.com - Service Review
- June 17, 2019
Left by C300
I was very satisfied with the customer service and repairs completed on my Mercedes. Job well done!
Google Review
- June 17, 2019
Left by Susanne Meyer
Google Review
- June 17, 2019
Left by Zoila Harris
Facebook - Web Review
- June 15, 2019
Left by Lisa Graber
We absolutely feel compelled to write this review/recommendation!!... I was car shopping via online on Monday well let's just say Tuesday it was about 1 a.m. to 4 a.m. and I've been looking for a while and found the perfect car with all the things I've been looking for. I posted an inquiry on the...
Lisa Graber Replied:
DealerRater Review
- June 15, 2019
Left by Drone Guy
My sales representative Shawn was quick to respond to my inquiry and helpful familiarizing me with my selection. He facilitated our transaction quickly and smoothly, from test ride to trade-in to delivery. Christine processed the paperwork routinely and got me out the door and down the road in no...
Google Review
- June 14, 2019
Left by Mark Notley
Google Review
- June 13, 2019
Left by Mildred G
Google Review
- June 13, 2019
Left by Shelli thehappyhippy
Google Review
- June 13, 2019
Left by Sheila Macfarlane
DealerRater Review
- June 12, 2019
Left by Jpaterak
Our sales rep Cheryl was courteous and helpful, my wife commented that she did not act like many of the car sales reps we have encountered. I had planned to go more research on other make and models but Cheryl made the difference between walking and making a purchase.
Google Review
- June 11, 2019
Left by John Alfieri
Michael Leland did a great job, show us the car took us on a test drive went over the whole car. My wife feels very comfortable driving it.
Edmunds.com - Service Review
- June 11, 2019
Left by 100.00
I will recommend this dealer.. Excellent service and the care for the customers is beyond limits!!!!
Edmunds.com - Sales Review
- June 10, 2019
Left by D3
My wife recently traded her ML 350 for a 2020 GLE. The sales team was very professional and patient with us. They provided updates on our order and helped explain options. They went out of their way to address some of our special needs. When we picked up the car, we received an in-depth...
Google Review
- June 08, 2019
Left by Victor Little
DealerRater Review
- June 07, 2019
Left by MB Driver
I purchased the make and model i wanted. Traded in two MB's and purchased a 2019 GLC. Experience was non pressure and reasonable conversation. MB Richmond worked with me to give me the car I wanted. Have been perching with the dealership since 1985.
DealerRater Review
- June 07, 2019
Left by Saun1958
Had a great experience and would use this dealership and service department again if Im in the area and need assistance. The service was done quickly and I was given a comparable loaner car.
DealerRater Review
- June 07, 2019
Left by teedub46
Mercedes Benz of Richmond has always provided excellent service over the years, to include making and explaining sound recommendations for future service. In addition, the customer service waiting area is very comfortable.
Google Review
- June 06, 2019
Left by Vishal Yajnik
Logan did an excellent job of keeping me updated through the process and the entire staff was very cordial and professional, maintaining excellent standards.
Google Review
- June 05, 2019
Left by Diana Alger
CarGurus Review
- June 05, 2019
Left by Jim
Responsive
Google Review
- June 04, 2019
Left by Linda Tyler
I am pleased
DealerRater Review
- June 04, 2019
Left by Eldrider
Overall a great experience. The only problem was that maintenance schedule alert was not reset when car was serviced. Not a big deal. Kervin said to bring it back to have it reset.
Google Review
- June 03, 2019
Left by Nalini Jagnarain
My service was done within a reasonable time and Patrick kept me informed on the status and recommendations. Exceptional level of service from Patrick Thompson.
Google Review
- June 03, 2019
Left by Curtis Pleasant
Very good service/But I think the agent looked for things for me to spend on.
Google Review
- June 01, 2019
Left by Thomas Daniel
Steven Hunnewell is the best service specialist I have had. Really connects and cares for his clients and the safety of their vehicles. He is one of the reason I continue to getting my cars serviced there!
Google Review
- June 01, 2019
Left by Joy Nevin
Cars.com Review
- May 31, 2019
Left by Veron Hines
Very happy with the buying experience, everyone was very nice and welcoming
Google Review
- May 30, 2019
Left by Marnie Hoover
Cars.com Review
- May 30, 2019
Left by Debbie Napier
Inspection was done at appointment time, quickly and efficiently! Plus, the car wash was nice!
Google Review
- May 28, 2019
Left by Siddarth Konuganti
As usual, a very pleasant experience. The best team to work with. Was assisted by Logan (not the first time), very attentive to listen to our request. Forgot my loaner car key at office and was at a park and drive, replaced me with another key and let me use the loaner for an extra day. Very...
Google Review
- May 28, 2019
Left by Chris Nicholson
Great service and attention to detail. Car has over a 120k miles and needed inspection and service. Everything was repaired on time and car is running great.
Edmunds.com - Service Review
- May 28, 2019
Left by S550
Responsive-courteous-professional
Google Review
- May 26, 2019
Left by Abreham Feleke
Google Review
- May 25, 2019
Left by Andy Hill
DealerRater Review
- May 24, 2019
Left by Efg
Shout out to Steven, our service advisor, who always makes sure our vehicles are well maintained. Always keeps us informed as to the service status and anything else that comes up. We appreciate his dedication.
Facebook - Web Review
- May 23, 2019
Left by Mike Leland
The best place for hard to find luxury cars at affordable prices.
Cars.com Review
- May 22, 2019
Left by CEA
I make the 60-90 minutes drive because this dealer is worth it. 2 of my friends bought a total of 3 Mercedes because of my recommendation.
Edmunds.com - Service Review
- May 22, 2019
Left by Reece
I got new tires for my 2014 c300 4matic this past weekend and could NOT be happier. I was hesitant to take it to the dealer because of the notorious 'upselling', but this was the best decision Ive made with this car. First of all the tires are phenomenal-though I did research and had them order...
Google Review
- May 22, 2019
Left by Andrew Stiles
Cars.com Review
- May 21, 2019
Left by Frances Childs
Service A was taken care of by Richmond Mercedes Benz. They did a very thorough job.
Google Review
- May 21, 2019
Left by james deford
I stopped by with my Uncle so that he could get clarification on how to use the extensive technology options on his 2015 S550. Mr. Kervin Ridgley immediately stepped in to assist. He spent over an hour with limitless patience to assist in making sure my uncle, Who did not purchase his vehicle from...
Google Review
- May 21, 2019
Left by Stanley Hoston
Google Review
- May 21, 2019
Left by Tyrone Troutman
Cars.com Review
- May 21, 2019
Left by S L Parker
friendly and thorough explanation of my options for tires and service, including to wait another couple of months for next service.
Cars.com Review
- May 20, 2019
Left by David
Took 2 hours for an oil change that was setup with an appointment . seem like the employee are to comfortable. as an business owner i know that time and deliverance is very important when dealing with high end customer. my point is services suck. who ever reading this please report this to owner thanks
Google Review
- May 20, 2019
Left by Tracy Davis
Google Review
- May 19, 2019
Left by Corey Duncan Jr
My c63 was finished the next day after my drop off appointment (air bag light + recall, update) and I was provided with a nice new e class loaner to drive while they fixed my car..
DealerRater Review
- May 16, 2019
Left by Chuck M.
MB of Richmond sets the standard for excellence in caring for their customers as well as their customers automobiles. They always make you feel welcome and appreciated. The service experience is always first class.
DealerRater Review
- May 16, 2019
Left by BLOVELY
The staff was friendly and professional. I didn't agree with being charged diagnostic fees for each problem but it was from my understanding that it was needed to troubleshoot each issue. Most repair shops just print them all. In spite pricing, my issue was resolved as well as the process...
Google Review
- May 15, 2019
Left by jodi mclaughlin
Google Review
- May 15, 2019
Left by Henry Winston
Google Review
- May 15, 2019
Left by Nakia Burton
Service was great
DealerRater Review
- May 14, 2019
Left by KristenW777
I felt something about my brakes were not working correctly after my car had been repaired by another mechanic for front end collision damage. Mercedes who replaced my brakes weeks before agreed to look over everything to assure me they were working as they should. They seem to be working exactly...
Google Review
- May 09, 2019
Left by leon banks
DealerRater Review
- May 09, 2019
Left by sead929
My 2013 smart car died on November 2018 and have been fighting with the warranty company to cover the claim. Patrick Thompson is the best, kept me informed on everything and whenever I called/texted him got the response right back. The warranty company finally covered the claimed last week and...
Google Review
- May 08, 2019
Left by Edward Zakaib
Google Review
- May 08, 2019
Left by Tim Leff
Great service with friendly and professional customer service.
DealerRater Review
- May 07, 2019
Left by Polly
Cheryl Bowman is a full service sales representative. She went above and beyond to assure my needs were met. She followed up with me to be sure I did not have other questions about my car and took care of everything promised in a timely manner. Great experience.
Google Review
- May 06, 2019
Left by Letisha Harris Woods
Edmunds.com - Service Review
- May 05, 2019
Left by Kimberly
I always have a great experience. Thank you, Patrick, T in the service department.
Google Review
- May 04, 2019
Left by Anson Matthews
McGeorge was great to squeeze me in on short notice. My sunroof was stuck open and were expecting rain this weekend. I called about 11:30 and they got me in at 1:30! Im most grateful! Thanks
DealerRater Review
- May 04, 2019
Left by Dewey
Joe Norris worked the numbers and Fadil Pehlic was terrific assisting with new car knowledge. A great team - thanks to both. They did an excellent job to make this customer happy.
Google Review
- May 04, 2019
Left by Roberta Felitto
Google Review
- May 03, 2019
Left by roszell smith
Google Review
- May 03, 2019
Left by Robert W. Hopewell III
Google Review
- May 03, 2019
Left by Mikayla Wilson
So satisfied & completely in love with my new car! Everyone that helped me out was very kind and attentive. I appreciate all the assistance in getting me the exact car I wanted!
Google Review
- May 03, 2019
Left by brian gaines
Best car purchase experience ever
Google Review
- May 03, 2019
Left by Kelly Armentrout
They were able to squeeze me in the next day for an appointment. The work was performed quickly and I was kept informed on the progress of my appointment. I really appreciate that they can text message questions to me as I can answer these much faster while working. Also made it easy to pay for the...
DealerRater Review
- May 02, 2019
Left by tooldiva
We located the car online and sent an email stating that we were interested in looking at the vehicle. Shawn Snider responded within 5 or 10 minutes, told us all about the car and gave us his best price. When we arrived, he had the car ready for us to see and test drive. He carefully explained...
Google Review
- April 30, 2019
Left by Brian Blackwell
Cars.com Review
- April 30, 2019
Left by Ron Taylor
Came in for routine service and everything was excellent!
DealerRater Review
- April 30, 2019
Left by Tilghman62
Professional and high quality. Finance staff and internet team were fabulous! I had limited time for the transaction and as such, they had everything prepared and ready. The most efficient business transaction I have experienced in a long time. I highly recommend the dealership due to the...
Cars.com Review
- April 30, 2019
Left by Bill
As always the service was top shelf. Love the free loner car.
Google Review
- April 30, 2019
Left by mary ransome
I would like to extend our gratitude for the wonderful customer service that Mr. Steven Hunnewell in service and Cheryl Bowman in sales provides each and every time we visit the dealership. Their level of professionalism and accountability can not be duplicated. Please let them know how much we...
Google Review
- April 28, 2019
Left by Wilma Brandon
I arrived at the dealership earlier than the opening of 8am. But to my surprise the gates opened around 7:55 am and the service manager took my car back to be served. Everything was completely done within 30-45 minutes and I was on my way. The reception area was nice and clean. I got drinks for...
Cars.com Review
- April 27, 2019
Left by KTH
For last minute tire buying the staff was awesome! Nice facilities and drop off service was great. Everyone smiling and greeting as you come and go. The only thing I was disappointed in was I couldnt afford that 165k car.Dang!
Google Review
- April 27, 2019
Left by Vic Sethi
Google Review
- April 27, 2019
Left by Natalie Gates
Google Review
- April 26, 2019
Left by Bryan Christensen
Edmunds.com - Sales Review
- April 24, 2019
Left by Matthew
Had a pleasurable and non-threatening purchasing experience!
Google Review
- April 23, 2019
Left by Dr. Kimberly W. Hollemon
Outstanding service received and look forward to my next visit . This location is great!
Cars.com Review
- April 23, 2019
Left by Eileen Burgess
I bought my Mercedes (my first) at McGeorge and have taken it there for each servicing one time a year. My car has been very reliable and I have never had a single problem with it. One of my main reasons for buying the Mercedes was for its dependability, quality, and its handsome looks. I knew I...
Google Review
- April 22, 2019
Left by BONITA CARTER
Google Review
- April 21, 2019
Left by Mike Mosby
Google Review
- April 20, 2019
Left by Adam Zou
Google Review
- April 20, 2019
Left by Denton Freeman
DealerRater Review
- April 19, 2019
Left by Elaine_orcilla
Excellent job. As a customer I felt really important and taken care of. Though the delivery of my car took so long they make sure I have car to use temporarily and I really appreciate that.
CarGurus Review
- April 19, 2019
Left by Dawn
They responded promptly and invited me down. Found a deal closer to home so never made it to Richmond but had planned to visit the dealership.
Google Review
- April 15, 2019
Left by Rufus Montgomery
Google Review
- April 13, 2019
Left by joaushfr .
Could not be more satisfied with the entire overall experience. Sherry and the MB Richmond Team went above and beyond to have my C Class Vehicle quickly turned around and repaired to meet my demanding schedule. Car is back to new and feels like nothing ever happened. Would recommend to anyone...
Edmunds.com - Service Review
- April 12, 2019
Left by AOK
All work was completed in an orderly manner and the people were all friendly and helpful.
Google Review
- April 12, 2019
Left by Rita Palta
Thanks for the great service Logan. It is such a pleasure to work with you.
Google Review
- April 11, 2019
Left by joaushfr
Could not be more satisfied with the entire overall experience. Sherry and the MB Richmond Team went above and beyond to have my C Class Vehicle quickly turned around and repaired to meet my demanding schedule. Car is back to new and feels like nothing ever happened. Would recommend to anyone...
CarGurus Review
- April 10, 2019
Left by Danny
joe did a great job keeping me informed !
Google Review
- April 10, 2019
Left by Christy Lamberton
Google Review
- April 10, 2019
Left by Sabine Martin
Cars.com Review
- April 10, 2019
Left by William Welch
Thanks to Chris Garland and all of the staff at Mercedes-Benz of Richmond. They deliver consistent excellent service with the kind of customer care that you would expect from a high quality product.
Google Review
- April 10, 2019
Left by jacques page
DealerRater Review
- April 09, 2019
Left by Satisfied Pat
I am completely satisfied with the service I received. I had a problem with my payment and the cashier was patient and friendly. I appreciate the time he spent processing my payment.
Google Review
- April 05, 2019
Left by Michael Fial
Google Review
- April 05, 2019
Left by Carrol Bels
Google Review
- April 05, 2019
Left by Petra Glover
DealerRater Review
- April 05, 2019
Left by Ed
Sales personnel were extremely courteous and helpful. i enjoyed working with Mr. Kervin Ridgley. He was knowledgeable, friendly and made the purchase an enjoyable experience.
Cars.com Review
- April 03, 2019
Left by Frank Vicente
Keith: Thank you for a great deal and buying experience. Much appreciated!! Frank Vicente
Google Review
- April 03, 2019
Left by Kayanna Monet Branch-Charity
Cars.com Review
- March 31, 2019
Left by Mark
Very professional and efficient transaction I am perfectly satisfied.
Google Review
- March 30, 2019
Left by Jerald Director
Google Review
- March 30, 2019
Left by CROSSROADS Art Center
DealerRater Review
- March 30, 2019
Left by jerryd
This was one of the easiest car buying experiences ever. Everyone whom we dealt with was pleasant, knowledgeable and professional, especially Shawn Snider, the Internet Sales Manager, who was extremely helpful in explaining all of the operations of the car. Highly recommended.
Google Review
- March 30, 2019
Left by Susan Learned
Another great service experience from Mercedes-Benz of Richmond! Love that they deliver a loaner vehicle for me to use at my work location so that I dont have to worry about dropping my vehicle off during my normal work hours. They are amazing, very customer-focused and always a pleasure to deal...
Google Review
- March 28, 2019
Left by Uyen Truong
Google Review
- March 28, 2019
Left by Sean ONeill
DealerRater Review
- March 27, 2019
Left by smrs55
Always have a welcoming experience at this dealership, Logan Bunger is an "exceptional" service advisor, great lounge area and perfect environment to wait. Thanks, Sameer.
Google Review
- March 27, 2019
Left by Kimberly Williams
Google Review
- March 27, 2019
Left by Linda Conklin
Google Review
- March 27, 2019
Left by Deidre McAuley Hayes
Awesome Purchase Experience! On the sales side, Cheryl Bowan's friendliness, professionalism and attention to detail represents the Mercedes brand very well. Also, the Finance Manager Kathie Mclain made the experience very pleasant and stress free. This is the beginning of a life long...
Cars.com Review
- March 26, 2019
Left by Alicia Thomas
Mercedes took good care of me and fixed everything and was very amazing in customer service
Google Review
- March 25, 2019
Left by carol kime
This review was unsolicited by MB of Richmond. I also don't often write reviews. However, we bought a used car this past weekend from this dealership and were very pleased. We had a very positive experience, unlike some other experiences during our car search! First of all, Joey Harris was an...
Google Review
- March 24, 2019
Left by Noah Ortiz
Shawn S was an awesome sales man. Not too pushy, and very understanding of what my grandparents wanted. Extremely helpful and laid back personality.
Google Review
- March 22, 2019
Left by Becky Bowers-Lanier
I brought the car in on an emergency basis at 8 p.m., after service hours. The front desk receptionist for the dealership couldn't have been more helpful in having me fill out the papers and so forth. She was quite reassuring.
DealerRater Review
- March 21, 2019
Left by My 5th Mercedes Purchase
This is the first time I have done internet sales with MBZ and I found the experience to be one of the easiest, least painful experiences I've ever had purchasing a car. I highly recommend this process and Joey Harris the Internet Sales Consultant. Then working with Christine Wright for the...
DealerRater Review
- March 20, 2019
Left by allentu0824
it was a good transition with the richmond MB, love it. Mike Rosen and Mike Rudin really helped me to get the deal done. That is the reason why i come back to MB again!
Google Review
- March 20, 2019
Left by Jonathan Silverman
Excellent, classy dealship. Very professional and dedicated to quality service. Good place, bring your car here. You won't be sorry.
Google Review
- March 19, 2019
Left by Corey Dupree
A1 customer service.
Google Review
- March 17, 2019
Left by Katrina Hicks
Pleasant and accommodating. Fast service.
DealerRater Review
- March 17, 2019
Left by jackdullboy
Service was performed satisfactorily and the staff was pleasant and professional. Though dealership provided loaner vehicle, they kept my car for over seven hours to perform the service. Thought that was a bit excessive.
Google Review
- March 16, 2019
Left by breon berry
My experience in the last 2 years has been the same which is lack of professionalism communication and that sense of comfort. I strongly feel like there sole purpose is to get your money and get you out in the fastest possible way. I also witness on several occasions employees not open to help you...
Google Review
- March 16, 2019
Left by Tipp A
I called this Mercedes Benz location regarding a possible oil leak and was provided with a same day appointment with no hesitation. I called another Mercedes Benz location and was not provided the same level of concern regarding my oil leak and was told they couldn't accommodate me and I would have...
Google Review
- March 16, 2019
Left by Eric Lee Cobb, Sr.
Cheryl is an awesome consultant!
Google Review
- March 13, 2019
Left by Terri Somerday
Chris Garland makes my experience a 10 every time at Mercedes Benz.
Google Review
- March 13, 2019
Left by Janie Moyers
Awesome service. Always.
Google Review
- March 11, 2019
Left by Elizabeth Wood
Google Review
- March 11, 2019
Left by Kay Mccarthy
Google Review
- March 11, 2019
Left by Ben Jones
Cars.com Review
- March 09, 2019
Left by George Trivette
I have owned a lot of cars over almost 50 years and Logan was best service representative I have ever encountered!!
Google Review
- March 08, 2019
Left by Mark Tyler
Google Review
- March 08, 2019
Left by Deidre McAuley-Hayes
Awesome Purchase Experience! On the sales side, Cheryl Bowan's friendliness, professionalism and attention to detail represents the Mercedes brand very well. Also, the Finance Manager Kathie Mclain made the experience very pleasant and stress free. This is the beginning of a life long...
Google Review
- March 07, 2019
Left by Laura Stevens
Google Review
- March 07, 2019
Left by Edward Henderson
Incredibly fast service and great communication by my Service advisor. I called at 7:30 am with a concern of leaking fuel, was given a same day 8:50 am appointment with a loaner vehicle, and picked up my car the following day at 7:30 am, with my concern repaired, oil change and a car wash. Everyone...
Google Review
- March 06, 2019
Left by gina ledbetter
My service advisor got me in and out in less than an hour! Tremendous service at MBOR!
Google Review
- March 06, 2019
Left by Karen Gilliam
DealerRater Review
- March 06, 2019
Left by Mercedes- VJCARTER
I rated the Quality of work as Average, When I came to pick up the car, I found a couple of imperfections that didn't get properly taken care of. I discovered spots on the passenger window, one of the detail lines had faded in the paint, and the chrome around the car had faded as well, After about...
Cars.com Review
- March 05, 2019
Left by John Adams
Great service, car ready sooner than I expected, Chris was terrific!
Cars.com Review
- March 02, 2019
Left by Holley Bell
Very pleased that the car's tire problem could be looked at when I drove in to get help. My wait from beginning to end was less than an hour and my tire was repaired. The waiting room is pleasant and clean as well as the restroom. The coffee was tasty and the treats look good, however I did not...
Google Review
- March 02, 2019
Left by Sylvia Mason
I had the BEST experience ever while purchasing a vehicle... I will never set foot in another dealership!! The entire staff was magnificent. Id give them 10 stars if I could.
Google Review
- March 02, 2019
Left by Jack Douglas
The service department at Mercedes-Benz of Richmond gets it right each time and is a pleasure to deal with. They made a courtesy car available and Chris Garland was fast and efficient in getting me checked in and back on the road. Chris kept me informed about the service and warranty work and was...
Google Review
- March 01, 2019
Left by Erica Scott
DealerRater Review
- March 01, 2019
Left by Lady Lynn
The service team is always professional and courteous. Logan worked diligently to explore all possible issues. Completely satisfied every visit with the quality of service received.
Google Review
- March 01, 2019
Left by Jaraun Ransome
I have been a customer for over 12 years and I have received consistent high quality customer service! Patrick Thompson is one of the best! Thank you MB of Richmond!
Google Review
- February 28, 2019
Left by Mim Leggette
I always get the best service here...I am very happy with the entire service department! They are the best!Mim Leggette
Google Review
- February 27, 2019
Left by Marty Hansen
Edmunds.com - Sales Review
- February 26, 2019
Left by Karen
We are very happy with our experience from start to finish in the purchase of our new car. Joey Harris exceeded our expectations as well as Kathie McLain. They are professional, friendly and very good at what they do. We couldnt be more pleased.
Google Review
- February 22, 2019
Left by William Farris
Service department is terrible. They have serviced my car 2 years in a row and cannot diagnose a simple brake booster issue, yet they can charge me $2000 for standard maintenance. Ive had several Mercedes over the years and have never seen this level of incompetence from a Mercedes dealer. Look...
Cars.com Review
- February 20, 2019
Left by Debra Davis
Cheryl Bowman (sales) was great! The whole process took about 4 hours, which includes 2.5 hours of driving to go pick up the car. She's the best!
DealerRater Review
- February 20, 2019
Left by ewinstead1
Friendly, efficient, and timely service. Was checked in quickly and was given loaner car. Patrick was very efficient and friendly. Overall great service experience. Would recommend dealership
Google Review
- February 20, 2019
Left by C Mauck
Great experience. Easy quick transaction. Highly recommend.
Google Review
- February 19, 2019
Left by Mahir Daniel
I bought a 2015 Mercedes E class from Nissan dealer has only 36,000 miles and the car is rattling and shaking I took it to the Nissan dealer they told me to take it to the Mercedes I took it to them or said is there tell me its not covered under warranty and I have extended warranty on the car these...
Google Review
- February 19, 2019
Left by Philip Klaus
Google Review
- February 18, 2019
Left by Evans Leroy
Cars.com Review
- February 16, 2019
Left by Carolyn and Norville Marshall
We were returning customers and our experience in buying this auto was exceptional as had been our other purchases.
Google Review
- February 16, 2019
Left by Derek Thorpe
Google Review
- February 15, 2019
Left by Gary Roos
We have been having our vehicles serviced by MB of Richmond for a little over a year and quite frankly the sevice work always met our expectations but the service advisor certainly had room for improvement. He has since left and we are now working with Patrick Thompson and I feel like we traded up...
CarGurus Review
- February 15, 2019
Left by Cory
Mercedes Benz of Richmond is a great place to get a car from. I dealt with Irvin Rich, a professional and experienced salesperson. He was very courteous...
Google Review
- February 14, 2019
Left by Dillon Flora
DealerRater Review
- February 11, 2019
Left by MACY
I WAS READY TO TRADE MY CAR IN SO I CONTACTED THE DEALERSHIP AND MY SALES LADY WAS CHERYL BOWMAN SHE WAS WONDERFUL TO WORK WITH SHE WOULD SEND ME OVER EMAILS OF THE VEHICLES SO I COULD LOOK ON LINE. I FILLED OUT THE CREDIT APP ON LINE AND CHOSE THE CAR I WANTED AND PICKED IT UP. FAST KNOWLEDGEABLE...
Google Review
- February 10, 2019
Left by Marsha Hahn
Internet sales was very professional. Should have spent more time test driving different types of roads. Blind spot monitors didn't work and off hard-top driving causes some under carriage noise. All staff were pleasant however, it's just going to cost more in maintenance.
Cars.com Review
- February 10, 2019
Left by D. Moss
Very professional! Highly recommend this facility!
Google Review
- February 09, 2019
Left by Maxine Cary
Google Review
- February 09, 2019
Left by Leigh Hulcher
Google Review
- February 08, 2019
Left by Lawrence Butler
Google Review
- February 08, 2019
Left by Thomas Boykin
Google Review
- February 07, 2019
Left by Slava Baranovski
Google Review
- February 07, 2019
Left by Pam Wright
I love it when no matter how much time has gone by since you were last there that all of the people are still the same!!! It always feels like visiting family (actually better) and catching up.
Google Review
- February 06, 2019
Left by Andrew Carter
Nice but expensive of course
Google Review
- February 05, 2019
Left by Bruno Tarabocchia
Great experience, from the customer service rep to the mechanic. They know how to take care of their customers.
Google Review
- February 03, 2019
Left by Arun Prakash
Google Review
- February 01, 2019
Left by Kevin Bohm
Took my car here for a PPI and was informed that it would not pass state inspection because it does not have catalytic converters. This turned out to be false - I took the car to an independent shop where I was able to get under the car and sure enough - there are two cats. I've also called twice to...
Google Review
- January 30, 2019
Left by Jay Nguyen
Google Review
- January 30, 2019
Left by Adrienne Montesanti
As usual, prompt, courteous service. I have always been pleased with my experience at both MB facilities in Richmond. This is why I drive an MB. This is my 6th MB. This 300d is such a great vehicle with my favorite engine...a diesel. Nor giving it up!Thanks, Adrienne Momtesanti
DealerRater Review
- January 30, 2019
Left by JohnGillenwater
My wife was looking for a new car. We saw a CPO 2017 GLS 450 on the website and within 20 minutes Shawn called us and was very professional asking us about certain details and how he could help us. We were so impressed that we visited the dealership that day and test drove a similar car until that...
Cars.com Review
- January 30, 2019
Left by Daryl Cumber Dance
As always, the service of Chris Garland was professional, courteous, and efficient, The work was completed even more promptly than usual, and the time in the well-appointed waiting area passed quickly.
Google Review
- January 30, 2019
Left by ernestine gilpin
Cars.com Review
- January 29, 2019
Left by SMS
Low pressure. Attentive and understanding. Easy process. Enjoyed the whole experience.
Google Review
- January 29, 2019
Left by szu-sung Yang
Facebook - Web Review
- January 28, 2019
Left by Raven Sickal
I had the best new car delivery experience of my life. Im still giddy. I cannot say enough about Irvin Rich. This is the second vehicle I have purchased from him. He is a stellar wealth of knowledge and professionalism. Customer for life!
Google Review
- January 28, 2019
Left by Blair Baynes
Horrible experience. Was treated very poorly.
DealerRater Review
- January 27, 2019
Left by WAz
As a Healthcare professional always in the throws of chaos with trials and tribulations owning my first was Mercedes Benz was something I had been looking for with great angst and anticipation. I went Mercedes Benz of Richmond and began working closely with Mr. Rigley. The process was a tedious and...
Cars.com Review
- January 27, 2019
Left by William Az
I have been looking forward to buy and own a Mercedes Benz for awhile now. Finally I decided to pull trigger and start the buying process. It took several weeks because I am very particular about my purchases especially one of this magnitude. The process was tedious and at the end the team at...
CarGurus Review
- January 26, 2019
Left by Simone
Great experience. Joey answered my many questions cordially, patiently and to my full satisfaction; unfortunately, another lucky costumer chose to buy this...
Google Review
- January 26, 2019
Left by Jonathan Milton
As a senior manager for lowes. This particular dealership had exceeded my expectation. They had created a very smooth process of getting your car serviced. Please see Patrick Thompson. He made my experience phenomenal!
Google Review
- January 24, 2019
Left by Bob Smith
Google Review
- January 23, 2019
Left by Lawrence Pulliam
Google Review
- January 23, 2019
Left by Jane Baker
This used to be an establishment with fine service . Ill be buying a Lexus next after 30 years of Mercedes. I dont need lectures from my service advisor Patrick!! Funny after 22 years of loyalty and spending over 200,000 the one manager mike Rudiz called me and asked me to change my one star rating...
Google Review
- January 22, 2019
Left by Fly Zyzy
DealerRater Review
- January 22, 2019
Left by mare
We are Realtors and extraordinary service is what we pride ourselves in giving our clients. We appreciate being on the receiving end of extraordinary service from Mc George. Why settle for ordinary? You'll just be disappointed and it will take more time, trouble and money tha you expected.md
DealerRater Review
- January 22, 2019
Left by rtriley45
Service was done quickly and efficiently. Loaner car was clean and excellent. Chris is always a pleasure to work with. Was surprised how quickly the service was completed.
DealerRater Review
- January 22, 2019
Left by Mercedes collector
I would not go anywhere else to have my Mercedes serviced or repaired. This is the best dealership anywhere in the country. You are treated like royalty.
Cars.com Review
- January 22, 2019
Left by Berry F. Wright, Jr. PE.
My experience this time as always was excellent. The Customer Service offered by this business is EXCELLENT. The system rapidly checks you in and gets your work statement complete. You have a nice area to sit comfortably and wait for your vehicle. They keep you well informed of the status of your...
DealerRater Review
- January 21, 2019
Left by bandit2!
The work was diagnosed quickly and appt made was quickly given and expertly taken care of. I've come to expect this level of service.
Google Review
- January 19, 2019
Left by Todd Evan
DealerRater Review
- January 19, 2019
Left by lindsaylee
Steve Hummell is the best customer service rep. He always does an excellent job! He always responds in a timely manner and is exceptional in his service.
Google Review
- January 19, 2019
Left by Margaret Gottwald
DealerRater Review
- January 18, 2019
Left by Linda58
Excellent, timely service. Advisor kept me informed of progress. Car was clean upon pickup. Nice loaner car as well. Would recommend for help with service.
Google Review
- January 17, 2019
Left by zyhier Jarvis
Google Review
- January 16, 2019
Left by RUTH ALBERT
Steve is polite, profession, kept me posted on servicing and my vehicle was ready earlier than promised!!! Great experience from start to finish.
Google Review
- January 15, 2019
Left by Shawnee Summerson
Google Review
- January 15, 2019
Left by Christal Chester
Google Review
- January 15, 2019
Left by Jacob Shelton
Cars.com Review
- January 14, 2019
Left by Antonio C
Excellent service. The only feedback is that we were having our S550 services and we were provided a E class as a loaner. This was not a big deal but we thought the loaner would be compariable to the class we brought in. Overall great service and we appreciate the team!!
Cars.com Review
- January 12, 2019
Left by Cauvin Pierre
Fast service .Friendly employees. Good results.very positive overall . Been there three times already a.nanda have not been disappointed.
Google Review
- January 11, 2019
Left by Tiffany Stevens
DealerRater Review
- January 10, 2019
Left by Gerd
Steve Hunnewell was very helpful in getting my G 550 fixed after an oil spill among the help I got was an uncomplicated way to provide a loaner, picking up my car at my workplace etc. Equally friendly was Christian Austell during the process I was very unhappy about MB road assistence. It was was...
DealerRater Review
- January 10, 2019
Left by jakob
Totally satisfied with the service provided. All personnel are friendly and helpful. Facility is clean. Service is always done correctly the first time and feel confident in the work performed on your car.
Google Review
- January 08, 2019
Left by Teri Breidenbach
DealerRater Review
- January 08, 2019
Left by Rissa123
I truly appreciated this car buying experience. Irvin was very knowledgeable and helpful. I didn't feel pressured to purchase a car which made it less stressful of a process; it was more about me finding and purchasing the car that was right for me. Everyone was friendly and treated me nicely and it...
Google Review
- January 07, 2019
Left by Bruce Cartwright
DealerRater Review
- January 07, 2019
Left by Baer
Good, fast service, but also fairly expensive. Car was ready for pickup when promised. Appreciated very much the telephone call when the car was ready.
DealerRater Review
- January 06, 2019
Left by WKBenz
Service was complete as requested along with recall work. They also greased too that I ciomplained has squeak noise. Provided me a loaner vehicle and explained work completed thoroughly
Edmunds.com - Service Review
- January 06, 2019
Left by pattycunningham
great people and service
Google Review
- January 05, 2019
Left by John Allen
Cars.com Review
- January 05, 2019
Left by The Kents
Patrick is ALWAYS a delight to work with and we completely trust him! He tells us what needs to be done with our ML and gets it done on a timely manner! He's always kind and caring - THANK YOU, Patrick for always taking the time with us!
Google Review
- January 05, 2019
Left by Roxanne Mercer
Google Review
- January 04, 2019
Left by Jesus DeLosSantos
DealerRater Review
- January 04, 2019
Left by mombasa20
Shawn and Mike were phenomenal. They are what a true salesman and manager should be. They were very gentle and not pushy and responded professionally to every need that my husband and I had. I love my dream car and I thank God for it. I also thank the Lord for leading me to West Broad Mercedes. I...
Cars.com Review
- January 04, 2019
Left by Carol Berling
I had made an appointment and was attended to right on time. Chris Garland is so friendly and professional he makes the whole process go smoothly.
Cars.com Review
- January 04, 2019
Left by Dr. John McL
Most everything is exceptional about the dealorship. My only concern is the waiting area in service. It's always in disaray. I know that it is difficult to keep up with, but ... Overall my experience was exceptional! I sent several follow-up emails to all concerned thanking them for their great...
Google Review
- January 01, 2019
Left by Patricia Zuniga
Google Review
- December 30, 2018
Left by judith brown
Google Review
- December 29, 2018
Left by Robert Barrett
Google Review
- December 29, 2018
Left by Janie Moyers
Google Review
- December 28, 2018
Left by RJ Johnson
First time visit, quite impressed.
DealerRater Review
- December 28, 2018
Left by JHHRVA
I have been coming to Mercedes-Benz of Richmond for about the last 10 years or so, and the people are always very friendly and accommodating. My service adviser, Gary Biunno, is always helpful, but not pushy which I appreciate.
Google Review
- December 28, 2018
Left by Tamika Brewer
DealerRater Review
- December 27, 2018
Left by Yachtmaster l
I emailed a late Sunday evening vehicle request and had an immediate reply from Joey Harris/salesman, got my attention. The next morning I had another reply with a quote for a 2019 E 450 and a few hours later a firm quote on my trade. I had shopped four other dealers and the response was either...
Cars.com Review
- December 27, 2018
Left by Michael
Started with a late Sunday evening email exchange with Joey Harris/salesman, followed up Monday with a fair trade offer and quote on a new E450 out the door. Two days later the 2019 E 450 was delivered to my front door, paperwork signed and my trade taken back to Richmond. I live in Norfolk, VA-the...
Google Review
- December 21, 2018
Left by Lyndsey Bisch
Cars.com Review
- December 20, 2018
Left by Rhonda Malake
Service Advisor Steve Hunnewell, the best! And I loved the loaner car.
Google Review
- December 19, 2018
Left by Mary Schubert
Google Review
- December 18, 2018
Left by Donald Houchins
DealerRater Review
- December 18, 2018
Left by mrcmerc
Relaxed professional atmosphere. No pressure. Never pushed the sale. Honest and knowledgeable. I would definitely recommend anyone looking at Mercedes to use this dealership and especially Joey Harris.
Google Review
- December 13, 2018
Left by Emmanuel Olagunju
Google Review
- December 13, 2018
Left by Mohammed Eltilib
Simply outstanding,,
DealerRater Review
- December 13, 2018
Left by eneal
From check in to check out, very professional staff I had use of a courtesy vehicle while mine was in the shop, Logan took time to explain the new features
Google Review
- December 12, 2018
Left by Robert Russell
Google Review
- December 12, 2018
Left by Daisy Rodrigue
Google Review
- December 11, 2018
Left by Edward Peck
Google Review
- December 11, 2018
Left by Sandra Clements
DealerRater Review
- December 08, 2018
Left by Roger S.
There is a reason I pass two Mercedes Dealerships and drive 4 hours round-trip to deal with MB of Richmond; it's their employees. Great interpersonal relationship skills make the sales process (and paper-work) a delight. These folks are A#1 in every respect.
Google Review
- December 08, 2018
Left by Thomas chisholm
Fast and frendly.... And there is a paint technition there to repair scratches , rock chips, and bumper damage.. .
Google Review
- December 07, 2018
Left by Vince Slay
Google Review
- December 04, 2018
Left by noneJeannie NameShepard
Google Review
- December 04, 2018
Left by dean richardson
Google Review
- December 04, 2018
Left by Joey Schlager
Our salesperson, Fadil was fabulous. He was very responsive to our needs and very knowledgeable about the Mercedes automobiles. Could not ask for better!
Cars.com Review
- December 04, 2018
Left by John W Carnes
Had a great experience at Mercedes-Benz of Richmond.
Google Review
- December 03, 2018
Left by .
Google Review
- December 01, 2018
Left by Keros Maskal
Google Review
- December 01, 2018
Left by Thomas Cox
Attentive service staff and top quality maintenance\repairs
Google Review
- December 01, 2018
Left by Rick Connors
Terrific service, great response!! Highly recommend. Gary is great!
DealerRater Review
- December 01, 2018
Left by Deacon
Always a top notch experience! The quality of the work and the timeline of expectation are always a conistent expectation - and one that I make often with a high mileage occupation.
Google Review
- December 01, 2018
Left by Amy Roos
Google Review
- November 30, 2018
Left by Bernard Mantlo
DealerRater Review
- November 30, 2018
Left by Steve_B RVA
We loved working with Mike Rosen at MB of Richmond. Made the process extremely smooth and easy! Would recommend him and MB of Richmond highly to anyone in need of a new or used vehicle.
DealerRater Review
- November 30, 2018
Left by Satisfied customer
Unlike my experience at the Charlottesville dealership, I found the process of buying at the Richmond dealership awesome. They found me the right vehicle, gave me regular updates, and then spent lots of time with me to explain the various functions of the car. In short, I was 100% satisfied.
DealerRater Review
- November 29, 2018
Left by MB Owner
Mr. Thompson of the service department was very helpful and professional. The process was made easy, I was given a loaner car and had my car returned to me in a few days. While I was there my salesman Mike Rosen came and checked on me. They were both professional.
DealerRater Review
- November 28, 2018
Left by 1GMINI
These are a bunch of incompetent service people; makes me wonder if they are really certified and who/where they got their certification from. Could not diagnose problem with car and took to an independent Mercedes mechanic that diagnosed problem in less than 5 minutes.
DealerRater Review
- November 28, 2018
Left by Cathy
Cheryl Bowman was a joy to work with. Always smiling, understanding and very helpful. She and other staff we met represents your dealership very well.
Google Review
- November 26, 2018
Left by Darion Carter
Cars.com Review
- November 24, 2018
Left by Clinton Suggs
Steven Hunnewell was the best service manager Ive ever had the pleasure of dealing with. He fixed my problem and went the extra mile to provide additional services. I wish to only deal with him in the future.
Google Review
- November 24, 2018
Left by Keia McLamb
Google Review
- November 24, 2018
Left by Thomas Smith
Sean did a great job. He was fast, courteous and pleasant.
Google Review
- November 24, 2018
Left by Fran Parra
Purchased a GLA in September, only to decide in November I really wanted a GLC. Falid graciously helped through both processes.
Cars.com Review
- November 23, 2018
Left by Olga A
I've purchased my vehicle out of state. Came to Mercedes Benz dealership to get my inspection done. Service guys were very friendly, front desk gentleman was very professional, BUT, whoever answered the phone in answering service was rude. It was my first time at the dealership, I wasn't sure where...
DealerRater Review
- November 22, 2018
Left by clarence.mills
Dealer has always been very responsive and on top of the business. Very friendly and always wants to make sure we are satisfied. Cooperative and attentive.
Google Review
- November 21, 2018
Left by Frank Orem
Cars.com Review
- November 20, 2018
Left by T A Webb
Your dealership is a good place to visit, but trying to call is a job within it self. Hard to reach a person. Your phone system stinks.
DealerRater Review
- November 18, 2018
Left by Tgp7x
"Great customer service with a touch of class" I was looking for another Mercedes to buy and found it on your site. Joey responded and sent me all the details I requested. I called back the next day to let him know I was on the way to your dealership to test drive the car. Well I left your...
Google Review
- November 18, 2018
Left by Honghoon Lee
Google Review
- November 18, 2018
Left by Melissa Friend
Google Review
- November 18, 2018
Left by rory laskowitz
Overpriced under deliver
DealerRater Review
- November 17, 2018
Left by kn8dl
Courteous, responsive, accommodating treatment. The price I negotiated was fair, and the process was quick and easy. Shawn Snider facilitated the sale in an efficient friendly manner.
Cars.com Review
- November 17, 2018
Left by Marcella
Primary service. Service representative very attentive to client's needs.
Google Review
- November 17, 2018
Left by A Poran
Cars.com Review
- November 16, 2018
Left by Ali Poran
Over last 35 years I have bought many Mercedes Benzs and this was by far the most pleasant and professional. They acted the way a real Mercedes Benz dealer should behave. I will be buying my future cars from them.
Yelp Review
- November 16, 2018
Left by Blair W.
The sales rep was very friendly however the woman in the finance department was VERY rude. I already had an approved and active loan from my own bank. I was looking at two certified pre-owned vehicles and was offered to take one home overnight to see how I liked it. Before I took the car home I sat...
Google Review
- November 16, 2018
Left by Christian Sookdeo
Kervin made this experience everything you would expect and more for a luxury car purchase. He treats his clients time and money like his own. If that doesn't speak on having my best interest in mind he also consulted with meeting the needs of my significant other flawlessly. To put the cherry on...
DealerRater Review
- November 15, 2018
Left by vasilverbelle
I have been a happy customer there for more than 30 years. Chris Garland has been there for 27 of those years. Chris is always courteous and attentive, and gives frequent updates on progress, I live in a rural area, transport school aged children, and it is essential that my vehicles be...
Edmunds.com - Service Review
- November 15, 2018
Left by efg090754
Brought my vehicle in for a warranty issue and a maintenance service. All went well, was given a loaner while mine was being repaired. As always, superb service from Steve and the maintenance staff. All issues resolved.
Google Review
- November 15, 2018
Left by Sean Hamilton
Great customer service, very accommodating, very efficient with your time. Oh and the employees actually smile at you while you sit in the lobby waiting as they travel to and fro about their business.
Google Review
- November 14, 2018
Left by Yolanda Hoag
Google Review
- November 14, 2018
Left by Eureka Club
Google Review
- November 14, 2018
Left by Abdullah
5 stars for the service and for Patrick
Cars.com Review
- November 13, 2018
Left by Rick Krna
Provided replacement tire. Waited while it was changed.
Google Review
- November 12, 2018
Left by Tom Arnaiz
Cars.com Review
- November 09, 2018
Left by Milli Grigory
The service rep handled my situation with care, professionalism and on a timely basis. I had the change my appointment time twice due to my husband being in the hospital. I appeared yesterday and ask if they could try to fit me in and they did. i am deeply grateful.
Cars.com Review
- November 09, 2018
Left by Chau
Logan was great again taking care of my car. I will always use him and this Mercedes for my car needs.
Google Review
- November 08, 2018
Left by Mary Eshbaugh
Google Review
- November 07, 2018
Left by Jesse Robinson
Cars.com Review
- November 07, 2018
Left by akram taha
Mercedes Benz of Richmond very good work and best services
Google Review
- November 06, 2018
Left by Richard Gooden
Google Review
- November 06, 2018
Left by Sheriff B K Roberts
Google Review
- November 05, 2018
Left by RUTH ALBERT
Patrick is polite, profession, kept me posted on servicing and my vehicle was ready earlier than promised!!!
Google Review
- November 04, 2018
Left by Alissa Harrison
Google Review
- November 03, 2018
Left by Louise Bassett
Google Review
- November 03, 2018
Left by Kim Ross
DealerRater Review
- November 03, 2018
Left by everafter1
I brought my car in for a number of issues. Patrick was very helpful in getting me in and out in a timely manner and understood all of my complaints. He also did a very good job working with my warranty company. I always had this vibration throughout my vehicle and did not think anything of it until...
DealerRater Review
- November 03, 2018
Left by Linda58
My sales person was transparent, friendly and professional. Gave me the information so that I could make the best decision for me without being pushy.
Google Review
- November 03, 2018
Left by Bud Jones
I purchased a vehicle from this dealership for my daughter. Fidel, salesperson, was extremely knowledgeable and very easy to get along with. After the sale, he continued to spend time showing my daughter how to use all the options and safety features.
Cars.com Review
- November 02, 2018
Left by Gail Lyddane
Excellent service and very pleasant experience. The service advisor was very pleasant, yet informative. No surprises by the end of the service.
DealerRater Review
- November 02, 2018
Left by snd567
Mercedes-Benz of Richmond had a good selection of cars en tried to accommodate our wishes. The purchasing transaction went very smooth and in a timely matter. Our sales rep Shawn Snider was professional, very knowledgeably and excellent to work with.
DealerRater Review
- November 02, 2018
Left by Very satisfied
Bought a used car from the dealership was very impressed with everything and everyone. Car was cleaned , full tank of gas . People were very nice and friendly
DealerRater Review
- November 02, 2018
Left by sophiendennis89
Mercedes-Benz of Richmond had a good selection of cars en tried to accommodate our wishes. The purchasing transaction went very smooth and in a timely matter. Our sales rep Shawn Snider was professional, very knowledgeably and excellent to work with.
Cars.com Review
- November 02, 2018
Left by Richard Gooden
Few minor issues which require me to come back in to fix or correct.
Edmunds.com - Service Review
- November 02, 2018
Left by sevice
Great service, polite and profession. Keep in touch with progress. Very pleased.
Google Review
- November 01, 2018
Left by Melanie Murdaugh
Cars.com Review
- November 01, 2018
Left by delores pointer
Service was great and he kept me inform on progress of my car.
Google Review
- October 30, 2018
Left by Ronald Welshman
It took 2 months for someone in service to answer the phone so I can get an appointment setup.
DealerRater Review
- October 27, 2018
Left by Mackaye
I have an older car and I feel that the age of my car did not diminish service I received. I was kept abreast of what was going on during the time my car was at the dealership.
DealerRater Review
- October 27, 2018
Left by Carservice2018
Steve and Kervin are the best! We are so appreciative that Kervin picks up our car and how attentive Steve and Kervin are. Thank you!
Cars.com Review
- October 27, 2018
Left by Franco Laghi
Everything was OK . Nevertheless I would like to bring to your attention my experience on the web of Mercedes-Benz. Almost ten days ago I make my reservation for a service of my car on the web and I chat with a person. I was told that somebody was going to advise about my appointment for service...
Google Review
- October 26, 2018
Left by Lee Winder
Google Review
- October 26, 2018
Left by Floyd Mays
Cars.com Review
- October 26, 2018
Left by Chris Archer
20 thousand mile servi performed in a highly satisfactory manner. Service rep was very capable and Competent. Service was completed in a quite reasonable time.
Google Review
- October 25, 2018
Left by Tomas Arnaiz
Google Review
- October 25, 2018
Left by Craig Hicks
Joey Harris was a great representative of this Mercedes Benz dealership. He was very informative and always was quick to respond and follow up on any questions we had. The support staff he worked with was on par and very friendly and made us feel at home. I look forward to keeping a good...
Google Review
- October 25, 2018
Left by Amanda Haas
Great communication about my vehicle. Ive been so busy lately with work and life and the cleaned both the INSIDE and outside of my vehicle. That was such a wonderful surprise! Thank you!
Google Review
- October 25, 2018
Left by Jim Revere
excellent service consultants and excellent service
Cars.com Review
- October 25, 2018
Left by Linda Shank
My husband and I have purchased cars from this dealer for several decades and we will keep coming back. The dealership is run very professionally and the personnel are very proficient, responsive and knowledgeable. The team spirit is contagious. We are extremely satisfied with their service.
Google Review
- October 25, 2018
Left by Tara Ragland
DealerRater Review
- October 25, 2018
Left by MB Driver
Excellent service advisers and excellent service. Really nice waiting room with coffee and soft drinks. I had a loaner and it was clean, well maintained and ready for me. I was happy to replace the small amount of gas I used. Staff is friendly and competent.
DealerRater Review
- October 24, 2018
Left by Mario1955
It was a pleasure to work with Patrick Thompson with the recall on my Mercedes. Patrick e-mailed me with items that the mechanic found while working on my car. Items such as rear rotors and break pads . Even though I didn't have the breaks and pads done there I will have them done. I truly...
Google Review
- October 23, 2018
Left by Patricia Powlesson
The Mercedes Benz of Richmond team handled my service visit quickly and professionally. Chris Garland , Service Manager , handled my visit with the highest level of excellence. Thank you team Mercedes !
Google Review
- October 23, 2018
Left by Bill Wagner
Google Review
- October 21, 2018
Left by Marilyn Williams-Lee
Google Review
- October 21, 2018
Left by Evelyn Lindsey
Logan, my service advisor, showed me more love than ive experienced at this service department in a very long time. I had actually stopped bringing my vehicle to the Broad Street location until I met with Logan Bunger. My service technician was awesome as well! Feels like Im driving a new suv....
Cars.com Review
- October 21, 2018
Left by Reginald Alexander Lewis
Very good service took care of me as soon as I got there
Cars.com Review
- October 20, 2018
Left by Mohammad Zeb
Staff is friendly and very help full. I'll highly recommend this location for service.
DealerRater Review
- October 17, 2018
Left by Efg
As always, Steve Hunnewell does a great job in keeping me informed as to the status of my service. I appreciate the effort he puts into ensuring all goes well with my vehicle. I highly recommend him and the great staff at Mcgeorge Mercedes of Richmond. Ed Greenbaum
Google Review
- October 15, 2018
Left by Sharon Hoang
Steve always takes good care of me and my ML 350. No complaints!Sharon Hoang
Google Review
- October 12, 2018
Left by Jeryl Saul
I took my car in for replacement of the broken backup camera. The dealership went to bat for me and got M-B to cover the cost of replacement. Gary (my Service Advisor) was very responsive in advising me as the repair work progressed and in letting me know as soon as the car was ready for pickup....
DealerRater Review
- October 12, 2018
Left by Blessed
My service advisor, Patrick Thompson, continues to give courteous, attentive, and knowledgeable service. He was very considerate of my time with the check-in process.
Google Review
- October 10, 2018
Left by Dominic Jones
Google Review
- October 10, 2018
Left by Joan Shepherd
Logan provides exceptional customer service and assures my vehicles are serviced promptly. He gets answers to all my questions and makes me feel as if he wants to provide the best service possible.
DealerRater Review
- October 10, 2018
Left by Beau22@cnu
I had a great purchase experience at Mercedes Benz of Richmond. Mike Rosen did a Outstanding job. I have never enjoyed buying a car but this dealership does a awesome job and makes it a enjoyable experience.
Google Review
- October 10, 2018
Left by Geebee Xayachak
Google Review
- October 09, 2018
Left by Judy Snead
Service department. Plenty of staff. Make an appointment and be prepared for 10 to 15 minute consult.
Google Review
- October 09, 2018
Left by Natasha Weaver
Google Review
- October 09, 2018
Left by Yogesh Verma
DealerRater Review
- October 08, 2018
Left by Bianca1999
I came in with a flat tire. Even though I didnt have an appointment Patrick Thomas took my car in, explained to me in details what my options where and adviced me accordingly. They changed my two back tires nicely and promptly. They also followed up the next day to ask if I had any problems with...
DealerRater Review
- October 06, 2018
Left by Mercedesbenzc450
Awesome! No issues Great people real friendly Great process and vey structured in and out in no time. Sales people as well as drivers are very friendly
Google Review
- October 04, 2018
Left by Robin Zinsser
I was delayed at work, late to the appointment and needed to get back as quickly as possible to work. Chris was so nice and helpful! They had me back to work in no time! Thank you!
Cars.com Review
- October 04, 2018
Left by Karen Owens
Patrick Thompson does an Excellent job. The dealership is convent to my office and home.
Cars.com Review
- October 04, 2018
Left by Robert
Excellent service. Logan Bunger is a real pleasure to work with on any transaction
DealerRater Review
- October 04, 2018
Left by Dealer
They did a great job servicing the Mercedes 350. They also gave us a car which made the day run more smoothly. It was an excellent service! Totally recommend it.
DealerRater Review
- October 04, 2018
Left by dlj wagon
Jen Kiser was so so helpful to my husband and me when we purchased our 2019 station wagon. He always went beyond the extra mile to assist us and was there for many meetings before the purchase and during the still ongoing training. He even went to Verizon to have updates put on my phone and spent...
Cars.com Review
- October 04, 2018
Left by Lin Campbell
I have purchased nine cars from this dealer and they have been easy to work with and the service has been great.
Google Review
- October 03, 2018
Left by nancy reddy
Only had a 20k service but I was taken in and completed in less than an hour. They even washed my car, very friendly and professional.
Google Review
- October 02, 2018
Left by Bruce Thomas
Cars.com Review
- October 02, 2018
Left by Kathy Mullsteff
This is my 3rd car from McGeorge Mercedes because of their sales and service department. I feel very comfortable working with the McGeorge team.
DealerRater Review
- October 02, 2018
Left by Mbbussa
Logan is just AWESOME!!! Really listens to customer needs and concerns Their customer service is most probably why Ill buy my next car from Mbusa Customer first Thank you
Edmunds.com - Service Review
- October 02, 2018
Left by Amy
All good.
Google Review
- September 30, 2018
Left by junior eaddy
Google Review
- September 28, 2018
Left by william moore
Facebook - Web Review
- September 28, 2018
Left by Yolanda Green Hoag
Joey was the best... His dedication speaks volumes we are very happy. Drive the extra miles for great service. Dont go to Midlothian stick with class (GLC) and better service!! 5 (big)
Facebook - Web Review
- September 28, 2018
Left by Lan Hoag
Joey was the best... His dedication speaks volumes we are very happy. Drive the extra miles for great service. Dont go to Midlothian stick with class (GLC) and better service!! 5 (big)
Google Review
- September 26, 2018
Left by maloyj .
Cars.com Review
- September 26, 2018
Left by Dr. Teresa S. Johnson
I have had nothing but wonderful experiences with Mercedes since 2015. The day began with Chris Garland who provided outstanding customer service on my E350 2013 Mercedes. Thank you Chris for quality service with the A7 service and the loaner car. Because of your customer care, I left there feeling...
Cars.com Review
- September 24, 2018
Left by Tabathia Smith
Awesome! Finally! I went in for a state inspection on an 18 year old car, and it passed inspection!!! They made recommendations, but the total of the recommendations were over $4,000 and the car is maybe worth that
Google Review
- September 24, 2018
Left by Jane Baker
This used to be an establishment with fine service . Ill be buying a Lexus next after 30 years of Mercedes. I dont need lectures from my service advisor Patrick!!
Edmunds.com - Service Review
- September 23, 2018
Left by BAB
Received Outstanding Service Plus when I was at dealership for an "auxiliary batter malfunction"
Google Review
- September 22, 2018
Left by James L. Scott
DealerRater Review
- September 22, 2018
Left by J Fulton
Excellent & smooth. From scheduling the appointment to receiving a text that my car was ready. I appreciate the professional staff. The cashier Tyler & Logan deserve a BRAVO.
Google Review
- September 21, 2018
Left by Sven Hans Knecht
Google Review
- September 21, 2018
Left by Kaushal Patel
Great Customer Service, Very Helpful associates.
Cars.com Review
- September 20, 2018
Left by David
Very professional. Patrick went above and beyond. Found other problem and had it repaired on the spot.
DealerRater Review
- September 20, 2018
Left by RVA Customer
My GL required a warranty repair and a troubleshoot look at a warning indicator light. It turned out that the troubleshoot repair required a longer time period to complete than anticipated . Chris Garland, Service Manager, kept me well informed throughout the process and everything was fixed as...
DealerRater Review
- September 19, 2018
Left by Chris
The salesman and the staff did everything in their power to make sure I was completely satisfied. The salesman went beyond what I thought he would do to find the car I described to him. He found it!! The finance manager gave me so many options to chose from.(To make me feel comfortable with my...
Edmunds.com - Service Review
- September 19, 2018
Left by Steven
Wonderful as always