Very professional team and everyone was very attentive to our needs. Knowledgeable representatives as well that were able to answer all of our questions.

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Fine... however, I wish he had been more upfront about why this vehicle was traded with so few miles on it. As it turns out, this vehicle has one of the worst gas mileage reputations in the country. I knew trucks were historically less efficient, but this vehicle's gas mileage is 10-13 mpg. My bad,...

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My experiences in the past were frustrating. But since my last appointment changes have been made and this time my experience was exceptional. Thank you for hearing us!

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This was truly an effortless experience. Everyone was knowledgeable, professional and helpful. Absolutely love the new car!

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I had such a great experience buying my car here! Hakim was beyond awesome! He was super friendly, helpful, and really made me feel comfortable. He listened to what I wanted, showed me options in my price range, and didn’t pressure me at all. The whole process was surprisingly quick and easy, and he...

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New service staff could have been more welcoming. The area is undergoing renovations, but no one told you where to go, just looked at you like they didn’t know what to say. Really weird experience, especially since the former staff was very nice and better organized.

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Hakim was very helpful. The final purchase took longer than it should have because of the conversation that had to take place around warrant offers. We were paying cash by bank check, and it should have been quick.

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The person who scheduled the service entered the incorrect date and time in the system which I had to call back and change and he spelt the issue as ‘breaking’ instead of the correct word ‘braking’ .,

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Great experience nice and friendly associates I would highly recommend this location to anyone. Five star experience

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Working with Danny was genuinely one the best car-buying experience I’ve ever had. From the moment I walked in, he was professional, patient, and incredibly knowledgeable. He took the time to explain every detail without any pressure, made sure I understood all my options, and helped me find exactly...

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Best new car buying process I have ever had. Stopped by the dealer on day 2 of new car shopping. They were an hour from closing Danny came out in the cold to meet us answered every question. He took us serious despite my wife and I being in the early stages of buying. Because of our schedule and...

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Mercedes Benz of Richmond went above and beyond to accommodate my purchase! Highly recommend Hakim for your next purchase!

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I was in for a State Inspection. The Service Advisor, Steve Powers, was courteous and informative. The wait time was minimal. Very positive experience.

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Very helpful and made this experience easier and informative so I could make a decision

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We had a very positive experience! Our salesman Hakim Gabe was very professional and very helpful!

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Great service and interaction with customer. Time and patience from everyone to make sure I was happy with my new car!

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The sales team was extremely professional, knowledgeable, and made the entire process smooth, easy, and enjoyable.

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A League of Dedicated Professionals! Met and exceeded my expectations in service, pricing, and professionalism. Danny is a one of a kind dealer. I deciced to make the 2 hour drive to the dealership to purchase this vehicle with the hopes of NOT leaving in the same vehicle I arrived in. Danny made...

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I was having an issue with a tire and decided to stop in first thing Saturday morning. I was able to get the issue resolved and be on my way in about 45 minutes.

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I had an excellent experience at Mercedes-Benz of Richmond thanks to Danny. He was professional, well-informed, and most importantly, respectful of my time. Danny didn't waste a single moment—once it was clear I was ready to buy, he efficiently moved the process forward and got me out the door...

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My service advisor; Tavaras was super helpful. He was able to fit me into the schedule without a set appointment. When a car has to go into service it’s stressful for the owner. The service advisors have to deal with the front end of issues. While they don’t do the actual work and can’t control any...

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my mom just bought 2025 GLE. Danny was very professional and knowledgeable and fast responding. my mom really enjoys new MB. thank you MB richmond va

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I recently purchased an AMG C43 from Mercedes-Benz of Richmond and had an excellent overall experience working with Kervin Ridgley. Kervin was exceptional throughout the process, taking considerable time to thoroughly walk us through the vehicle's features and functions in detail. This level of...

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I recently purchased a 2026 Mercedes GLC43 and had a fantastic experience. I worked with Danny Feagans on the purchase and found him to be very knowledgeable and incredibly attentive to my needs in finding the right vehicle for me. Unfortunately, they did not have the right car for me on their...

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Took extra time orienting me to my new Mercedes, and has even been available post transaction for quick text instructions to operate all things Mercedes. Thank you, Danny!

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We were driving on the interstate when the red battery warning light went on on the dashboard. We proceeded to the nearest Mercedes dealership and the were so gracious and accommodated us at 2pm on a Friday afternoon. Tavaris our advisor immediately assessed the situation (we had suitcases and 2...

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Danny was very attentive and took into consideration my specific needs. A new vehicle was not in my budget. I searched the pre-owned lot with Danny’s guidance. Initially I was unable to find a vehicle within my preferred style and budget. Before leaving Danny direct me to a vehicle that recently...

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Kervin Ridgley is the premier representative for sales at Mercedes Benz of Richmond. Customer service is superb.

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Great service staff and helpful and patient. Offered loaner car which was a dig help.

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Ok

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Brought my car in for routine maintenance: brake fluid, coolant, transmission, state inspection and a leaking tire valve. Got it all done ahead of schedule and cheaper than what was initially quoted. Grant was great to work with!!

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Hakim, our sale's rep, took great care of us during the transaction and afterwards.

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The service was really excellent Right away he took care of the service with full satisfaction

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All of my questions were answered properly and direct to the point.

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Both Kervin and Adam were very helpful and we greatly appreciate their working with us. We especially appreciate Kervin's patience as it has been 2 years. :) thank you!

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Danny was a great partner in the sale from beginning to end. Excellent communicator, kept me apprised of progress during the whole ordering process. Very straightforward, which is refreshing in a car sales process. No surprises. Wanted to make sure I was satisfied at each stage. Recommend Danny...

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Dealership is under renovation so it is hard to rate the facility. But the employees were friendly, helpful and accommodating.

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Every time I go to this location I am met with help and friendliness. From the service coordinator to the techs I’ve never had a bad experience. I will continue to come here for vehicle service.

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Quick fast process. Very good customer service!

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Work done correctly and excellent customer service. Good experience will bring me back for all my service needs.

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I always have a great experience with this Company when bringing in my vehicle for service. My Tech Advisor, Tavaras Daniels, is the BEST. He makes sure to keep me updated from the start of service until finished. He is definitely pleasure to work with.

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My salesman was very helpful and I purchased.

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I cannot begin to describe the incredible level of customer service we received at Mercedes- Benz of Richmond. From the moment I placed a call into the dealership and spoke to Danny all the way through post purchase follow up to ensure our satisfaction, it has been a wonderful experience. Every...

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bunch of frauds at this dealership - trying to sell a car that they know has had a fender bender without it being reported anywhere in the vehicle history - when confronted about it, pretending they didn't know, even though they clearly did; even went so far as to state they would continue to try to...

Dealer Replied: Dear Karun Arora, Thank you for your feedback regarding your 2025 BMW 5 Series purchase. We take your concerns seriously. The vehicle has a clean Carfax, and all known information was disclosed to you, including during your pre-purchase inspection at a BMW dealership. The PermaPlate charge was also fully disclosed with a substantial price adjustment provided. We strive for transparency and regret any dissatisfaction. Please contact me at 804-755-9300 to discuss your desired resolution. Warm Regards, Joe Norris General Manager

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[non-permissible content removed] at this dealership - trying to sell a car that they know has had a fender bender without it being reported anywhere in the vehicle history - when confronted about it, pretending they didn't know, even though they clearly did; even went so far as to state they would...

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The service team always takes good care of me. My sales person Kervin always stops to greet me.

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Unfortunately car I wanted sold before I got there but sales associate called me to let me know

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My appointment was easy to schedule and the service was conducted in a timely manner.

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Knowledgeable, friendly, and attentive; made the process seamless and enjoyable. Highly recommend their excellent experience!

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The seller is very good his name, Hakim and help me a lot and i’m happy with the deal

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It was a pleasant experience interacting with this dealership. Everyone was helpful and courteous. Steve was very helpful and made me feel comfortable that my car would be serviced professionally. He communicated the status of the work to be done and was very knowledgeable about what was needed. I...

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Hakim was so helpful and patient as we worked through the process to buy a new car. His personality immediately created a feeling of trust that I would be guided to the right fit. He patiently searched for options for me as I changed the features I wanted along the way. I would 110% recommend Hakim...

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Hakim was great to deal with. Low pressure and great with communication through the process.

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Steve took very very good care of me! he not only earned my trust right away, he made me feel like I am a member of the MB family there at Mercado. I recently lost my husband to cancer and have such a hard time catching up- but Steve and the service team really went above and beyond to make me feel...

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Provided very good follow up.

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Great service experience! New tires, inspection, oil change - all done in a day and I had a loaner! The process was very easy and the estimate was right on. Thanks!

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Great vehicle service and customer service! I would recommend this dealership for anyone interested in buying a Mercedes-Benz!

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Adam was exceptional! Great customer service, incredibly knowledgable and made the overall buying experience easy.

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I came in frantic regarding how my Mercedes was driving. Steve my account rep. Listened and explained what they were going to check for me. Long story short. When I left the Mercedes dealership I felt like I was driving a different car. I am so happy with my GLE 350. Thank you Steve and the team!

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Very helpful and fast service. Taverras was excellent and worked very hard to help get my car fixed.

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Service was completed in a timely manner. Had to clean grease from driver seat left by staff. Car wash was adequate, but door jams and tailgate showed water spots.

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Steve Hunnewell is the best service advisor I have ever worked with at any dealership. He is the reason we go to Mercedes of Richmond.

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Armani was great. Very helpful And knowledgable. They did a great job and would buy from them again.

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Irvin and whole staff are fantastic and went above to make us feel comfortable and valued as a customer.

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Received excellent service from my service advisor, Steve Hunnewell, who arranged a loaner car for me when additional parts were needed, and kept me informed throughout the process.

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I drove into dealership about tire sounding like going flat but display not showing that a tire was losing air. Come to find out there was screw in tire & needed to be replaced. Still don’t know why display didn’t show low air so Dealership offered free alignment next visit so I could pick up same...

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The service was excellent, and the wait time was exactly as I had been quoted. Everyone was courteous and friendly.

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Summer Price did a good job in setting up an appointment to the have the remote camera replaced on our 2024 GLB250

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The dealership expedited the delivery of my 2025 GLC300. The sales person Armani Masud set up my iPhone on blue tooth and when over the operation of my display screen.

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The service was excellent. Prompt diagnosis of my problem (bad spark plug, replaced coil and all spark plugs). Service was finished in under 24 hrs.

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This was my first time buying online and they made everything so easy. They responded promptly and professionally. I made the 4 hour drive and they had me on...

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Very professional staff with excellent customer service. The diagnostic service for my “check engine” light was done in. A timely manner. The problem was explained clearly along with the cost estimate

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It’s first time for me and its Very bad customer service, no feedback and no internal communication between team working inside the same branch. I dropped off my car in service center Friday night for B1 service and in Saturday morning no feedback I called service center at 10:00 am to check what...

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Great customer service! The facility is very well maintained even through the renovations. the mechanical staff was great as well as they fully explained what was needed

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So I love Mini Coopers, who knew I would find the mini for me at Mercedes Benz of Richmond. Armani, she is most likely the best Mercedes specialist and helped me with my mini purchase and was spot on w all my questions. When I need to move to a Mercedes. Armani is my go to at MB Richmond. Take...

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Courteous and helpful service - easy to arrange appointments for services and loaner vehicles. Steven Hunnewell made it all happen without hassle.

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This was my first visit to the dealership for service. Was satisfied with the experience in all respects.

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The work is always quality, but the updates were not as consistent as previously with mt man Steven, but I guess you all had him working hard during my most recent visit for repairs, Overall, I was pleased with my service work, but more updates would be appreciated!

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After trying to work with 6 other dealers that failed me, Richmond came through. I have nothing but great things to say.

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Dealer was very responsive but we don't have the cash just yet. Our credit isn't good and we don't want to finance it.

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Always treated with respect and their communication is great on what repairs are needed. I really like the video they send you of your car being worked on!

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Your Dealership is one of the Best. This is my 7th M B . Now I have S550e Hybrid - which drives like a dream. The service Manager Mr. Steve Powers was wonderful in explaining me the Problems - He contacted Extended Warranty Company - Got Authorized & Fixed my car with 2 New Tires, Balanced & 4 Wheel...

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I think I have adequately expressed my satisfaction with the service that was rendered and believe you should not request your clients to say more by filling out this space as mandatory. Robert F. Kay Sr.

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Very professional and friendly staff. Easy to do business with. I was in and out in a timely manner.

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Was from out of state and I Purchased a BMW XM from this dealer. Hakim was a great sales associate to work with. He answered all my questions and was very helpful in making a smooth transaction. Will be referring this dealer to family and friends.

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Great, knowledgeable, staff. The surrounding are always clean and inviting. Everyone I dealt with was professional.

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Pretty efficient and good at keeping me apprised of service matters. Staff in service and parts were friendly and helpful.

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They rip you off left and right. They charge $700 labor to change 2 break pads.

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The staff is very friendly and professional. I left very satisfied. Thank you very much

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Service was excellent, done when promised, and my car was clean. The service writer was very professional and very helpful

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First time bringing my new Mercedes in for service and it was exemplary! Staff is awesome and loved the video I received when my car was on the lift. Will definitely return here for my next service date.

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BEWARE!!!!! I purchased a used 2019 certified GLE from this dealership in September 2023. Yesterday I took it to have it appraised and found out this car had "moderate damage" to the entire side of the vehicle. The entire side had been repainted. There is NO WAY that a 161-point inspection would...

Consumer Replied: *I owned the car for 17 months, not 2 years. Whether I had issues or not, the vehicle had been wrecked and sold to me without being informed that it had been wrecked. Again, you say you did not know it had been wrecked yet you conducted a certified inspection. Carmax knew within 15 minutes while appraising. *You offered me AUCTION PRICE, not full market value for the vehicle. You sold me the car for the market value of a car that HAD NOT been in an accident but wanted me to accept auction price. Why not buy it at market value for a car that had not been in an accident. EXACTLY. I lost money when I purchased the car as a car that had never been in an accident. Word play at it's finest. *You say that you followed state law. Yes, you did. I stated Virginia is a "buyer beware" state and you took advantage of that loophole by selling me a car that had been in an accident. I expected more from a Mercedes dealership. *You called my review slander. Slander is a legal term that means "the action or crime of making a false spoken statement damaging to a person's reputation". I assure you everything that I have said in my review is accurate and true. If my review harms your business, then you should probably have more integrity when selling your cars. *The fact remains, my certified car had been in an accident that caused moderate damage to the vehicle 9 months prior to my purchasing it from your dealership. You said your dealership did the certified inspection AND you said that you did not know it had been in an accident. I would NEVER purchase a car from your dealership again based on those things. Those are the facts.

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BEWARE!!!!! I purchased a used 2019 certified GLE from this dealership in September 2023. Yesterday I took it to have it appraised and found out this car had "moderate damage" to the entire side of the vehicle. The entire side had been repainted. There is NO WAY that a 161-point inspection would...

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BEWARE! !!!! I purchased a used 2019 certified GLE from this dealership in September 2023. Yesterday I took it to have it appraised and found out this car had "moderate damage" to the entire side of the vehicle. The entire side had been repainted. There is NO WAY that a 161-point inspection would...

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Showed up at the dealership and the car listed was not available and it is still listed on their website today (a day after we were told it was sold). Also,...

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My service representative was excellent. Everything was accomplished as requested. Pick up and drop off was easy.

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My service representative was excellent. Everything was accomplished as requested. Pick up and drop off was easy.

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I recently purchased a 2025 GLA-250. I worked with Kervin Ridgley, whom I had worked with in 2016 to purchase an used 2012 ML250. Kervin was excellent! I was given a fair appraisal on my 2012 (MB also picked up the service fee) and Kervin showed exemplary patience in taking me through the fancy...

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I recently purchased a 2025 GLA-250. I worked with Kervin Ridgley, whom I had worked with in 2016 to purchase an used 2012 ML250. Kervin was excellent! I was given a fair appraisal on my 2012 (MB also picked up the service fee) and Kervin showed exemplary patience in taking me through the fancy...

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Good experience but they did not have the exact car available.

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Kervin Ridgley CDvery Ist time taking my car to the Richmond Mercedes — he was very helpful and knowledgeable and helped set up my Mercedes App.

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Kervin Ridgley CDvery Ist time taking my car to the Richmond Mercedes — he was very helpful and knowledgeable and helped set up my Mercedes App.

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Steven’s customer service was outstanding! He kept me in the loop over the course of my service and he addressed all of my concerns and questions. THANK YOU for making me feel like a valued customer!

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Steven’s customer service was outstanding! He kept me in the loop over the course of my service and he addressed all of my concerns and questions. THANK YOU for making me feel like a valued customer!

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Professional and completed service on time and communicated well

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The staff are very friendly and I was pleased with the level of service I received.

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The staff are very friendly and I was pleased with the level of service I received.

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The service was professional and thorough, just too expensive for diagnostic test. A test that should have taken 30 minutes cost $300. Not a big fan….

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The service was professional and thorough, just too expensive for diagnostic test. A test that should have taken 30 minutes cost $300. Not a big fan….

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The service rep. Steven Hunnewell was great. He answered all of my questions about using the GPS, the lights and the heated seats. That was all really helpful.

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The service rep. Steven Hunnewell was great. He answered all of my questions about using the GPS, the lights and the heated seats. That was all really helpful.

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all went well and the turn around time was great

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Great service as always! Will always work with these great people. They really do take care of you. Summer is our main contact and refer everyone to her. All the other service advisors are awesome as well!

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Very Helpful

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Was passing through Richmond when engine light came on. Steve expedited an assessment by an excellent tech that allowed me to get quickly back on the road.

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Was passing through Richmond when engine light came on. Steve expedited an assessment by an excellent tech that allowed me to get quickly back on the road.

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A few questions were asked; however, they were never answered. I wanted to know how does the plug-in version of the Mercedes Benz work. Did not know if the...

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Mr Pehlic was amazing. He made me feel confident on my purchase and made everything easy for me.

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Steve Hunnewell is an amazing Service Advisor. He goes above and beyond to help and make sure the service is wonderful. An added bonus is that he can answer all my questions about the car "buttons" off the top of head without looking anything up.

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Jose Flores is absolutely fantastic! He helped me with some tough issues and my car is running amazingly now!

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Jose Flores is absolutely fantastic! He helped me with some tough issues and my car is running amazingly now!

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My service was done within a reasonable time and Patrick kept me informed on the status and recommendations. Exceptional level of service from Patrick Thompson.

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Entire staff was very accommodating.

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I am pleased with my recent service of my GLC 2022. Summer, the Service Advocate, took good care of everything and even explained the benefits of a prepaid maintenance. Needless to say, I purchased it as it will save me a significant amount in the next few years. Oh I even received a coffee mug....

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I am pleased with my recent service of my GLC 2022. Summer, the Service Advocate, took good care of everything and even explained the benefits of a prepaid maintenance. Needless to say, I purchased it as it will save me a significant amount in the next few years. Oh I even received a coffee mug....

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Summer is cheerful and professional and takes good care of my vehicles

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Where do I begin? I usually take my car to Mercedes in Hampton, but it was cheaper for me to take it to this location. Towed it for $130. I lost my car key. I explained to them what happened over the phone they made my appointment told me to come in with my ID and registration. Over the phone they...

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Great customer service and great sales dept. Irvin was exceptional.

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Summer and Kevin are absolutely the best automotive maintenance team I have ever had the experience of using. They service all 3 of my Mercedes and I will continue to use Mercedes Benz of Richmond for all of my automotive needs!

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My only surprise was the cost of this repair!

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Even if I never buy a Mercedes again I will probably buy one just to have a great experience with the sales and finance team. This establishment is ran at 110% efficiency with customer service their only goal in mind. I am so happy I shopped around multiple dealerships and ended up leaving this one...

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Service was excellent though it took eight months to get the part.

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They reach out and and have good customer service

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Sold a Tesla Model 3 to them. In fairness I thought the price they offered was very fair. I was told the check would go out in 2 or 3 days. Thought this was a bit unusual but didn’t think much of it. 10 days later I’m still waiting on the check. Would be wary of any deal in which they have to...

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