Review on DealerRater
DealerRater Review
- August 08, 2020
Left by glendajeaddy
Friendly and efficient service dealership. Staff is very pleasant and accommodating. Logan got me in and our with a reasonable cost for service. Love them!
Review on Google
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Review on Edmunds.com - Service
Edmunds.com - Service Review
- August 06, 2020
Left by Tiffany Durante
They did a wonderful job. My E400 runs great. They were done under the time that they estimated. I would take my Benz there again.
Review on Google
Review on Facebook - Web
Facebook - Web Review
- August 05, 2020
Left by Vaughn Joseph
I dont know, maybe because I made an appointment to purchase an SL450 and the salesman didnt show up. Had to call him because he took the day off. Then admitted to me that he didnt think I was serious about purchasing the car.
Review on DealerRater
DealerRater Review
- August 05, 2020
Left by mmahalia
I had a very pleasant experience. I traded a sedan for an SUV and got a fair trade-in price. I did not feel pressured. Options and financing were thoroughly explained. The vehicle I purchased, although used, is in like-new condition.
Review on DealerRater
DealerRater Review
- August 04, 2020
Left by Marilyn.hill
Pleasant environment. Patrick was
Awesome as usual. My appt. was at 8:00 am and I was out by 8:30
am with my loaner car.
Review on DealerRater
DealerRater Review
- August 04, 2020
Left by gemelli
My car needed mechanical repairs that could not be done at the bodyshop and the folks at the Mercedes dealership did a very thorough and complete job in ensuring my car is in perfect conditions. They are always professional, thorough and very pleasant to deal with.
Review on DealerRater
DealerRater Review
- August 01, 2020
Left by Barbara Smith
The dealership was very easy and pleasant to work with. Cheryl Bowman, our sales person, was great. She was very knowledgeable and always kept us informed about the progress of our car. Couldnt have expected more. Ed
Review on DealerRater
DealerRater Review
- August 01, 2020
Left by Cathy P
Kervin Ridgely and the whole team at Mercedes of Richmond made the entire experience of leasing my new GLB easy and painless. I heartily recommend the dealership.
Review on Google
Google Review
- August 01, 2020
Left by Barry Garrison
This was EASILY the best experience I've ever had buying a car! Shawn was attentive to my needs without being pushy and really helped every step of the way, including delivering me a car to use until mine was ready. The application process took less than 10 minutes and filling out the paperwork was...
Review on DealerRater
DealerRater Review
- July 31, 2020
Left by Melissa Moes
My 2020 GLE 350 was at the dealership for 5 weeks while I waited for a windshield replacement. Sherry checked regularly with me to keep me updated on the status of the car. She was wonderful to deal with and always available to answer my questions. This was the best experience I have ever had at a...
Review on DealerRater
DealerRater Review
- July 31, 2020
Left by jkphillips1
I was driving from Florida and had an emergency tire issue outside Richmond. I called Mercedes Roadside, a godsend, and late in the evening my car was towed to the dealership. The next morning they looked at my car early and it needed a new tire, but they did not have it in stock. So, instead of...
Review on DealerRater
DealerRater Review
- July 30, 2020
Left by English_mike
Steve H. exceeded my expectations in taking care of my 2007 SL550. Good communication, listened to my concerns, professional response. Highly recommend MB of Richmond for serving your Mercedes.
Mike
Review on Google
Review on Cars.com
Cars.com Review
- July 29, 2020
Left by Barbara
Continued knowledgeable, respect for time and personal attentiveness.
Review on Edmunds.com - Service
Edmunds.com - Service Review
- July 29, 2020
Left by Donna
Excellent service. Friendly and efficient.
Review on DealerRater
DealerRater Review
- July 28, 2020
Left by Enerojts
Great service! I normally go to the Midlo location, but I tried the Broad St. one. Patrick was good about keeping me updated and informed.
Review on DealerRater
DealerRater Review
- July 28, 2020
Left by Karen
Came back for another car at this location. This is our second lease. We are very satisfied with our experienced. Hope this car will be just as good as the last.
Review on DealerRater
DealerRater Review
- July 28, 2020
Left by amandae
I want to thank all the staff for assisting us in making this deal happen and earning our business!! Shawn Snider was amazing from start to finish! Even on his days off, he was able and prepared to assist in ensuring this sale was finalized! We appreciate all your hard work and will be sure to...
Review on DealerRater
DealerRater Review
- July 26, 2020
Left by Rich W
The last couple times I have had unanticipated car issues or had a service catch up to me sooner than expected, my Service Rep was able to quickly work me into the schedule at times that fix my crazy schedule. That is exceptionally valuable to me as an outside sales rep. The work is always done in a...
Review on Google
Google Review
- July 25, 2020
Left by Melissa Suominen
We are from Kamloops but chose to purchase our first Mercedes-Benz from the Richmond Dealership. Andy gave us incredible service and helped us find the perfect car. Every part of our experience at the dealership was wonderful. Everyone was so friendly and helpful! Candy did a great job of showing me...
Review on Google
Review on Google
Review on Edmunds.com - Service
Edmunds.com - Service Review
- July 24, 2020
Left by Dan Cornell
The service department at Mercedes-Benz of Richmond is simply outstanding. Prompt and friendly service. All work is consistently done with the highest level of quality.
Review on Google
Review on Google
Google Review
- July 23, 2020
Left by Ali Malik
Not happy with service department as I am having issues with my 2016 S 550 driver seat and they are telling me because someone who was heavy sat on the seat thats why seat makes crackling noise when it tries to adjust . I dont think Mercedes Benz have weight limit and also I weigh 160lbs so dont...
Review on DealerRater
DealerRater Review
- July 23, 2020
Left by doctclampe
My service experience is always great @ Mercedes Benz of Richmond!! In/out quickly. Communication throughout the day is flawless. New COVID related processes are impressive!!
Review on DealerRater
DealerRater Review
- July 23, 2020
Left by GIO81
I'm very pleased @ the service, the price and the speed of the turn around. Will definitely keep going there, and recommend it 100%. Easy for payment through the web - also a nice feature.
Review on Google
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DealerRater Review
- July 22, 2020
Left by NAScola
Kervin, Christine, Joey and the entire team of Mercedes-Benz of Richmond made sure our company received the attention and training needed to feel valued.
Review on DealerRater
DealerRater Review
- July 21, 2020
Left by 1DOC
The wait time was fine and the service was excellent. Kudos to the service department! My car has a new inspection ticket and it looks brand new!! Many thanks to Mr. Patrick Thompson who is always very professional and kept me apprised of every detail. The checkout was also great!!
Review on DealerRater
DealerRater Review
- July 21, 2020
Left by Cecily Blount
Great Custimer service, on time no waiting around, loaner car process was smooth and easy, the rep that handled me was professional and provided courtesy calls to keep me updated on my maintenance request.
Review on DealerRater
DealerRater Review
- July 21, 2020
Left by lbwadkins
My service was done quickly ,efficiently and no waiting at any point. Everyone I dealt with was friendly and courteous. I would recommend Mercedes-Benz of Richmond to anyone.and everyone.
Review on Google
Review on Google
Google Review
- July 19, 2020
Left by Constance L Bowman
I had a flat tire while travel on I-95 in rush hour traffic last week. Because of a hectic schedule. I couldnt get to the Dealership until Saturday.I would like to thank the Service Department for their excellent customer service especially the young lady who assisted me in getting appointment for...
Review on Google
Review on Cars.com
Cars.com Review
- July 15, 2020
Left by Victoria Cornelius
Mike Rudin and Shawn were great . They were friendly their customer service was great. The front desk lady was also very friendly . I had to bring my daughter with my and they were very patient with us. This was the best car buying experience ever. I would recommend everybody to come here .
Review on Edmunds.com - Sales
Edmunds.com - Sales Review
- July 15, 2020
Left by Pipeman
The purchase went fairly smoothly. I was told that the car had a portion of the original warranty through August 2021 only to find out at settlement that it was until August 2020 which is next month. Vehicle did have an additional one year on the CPO program. Had I known that I would not get the...
Review on CarGurus
CarGurus Review
- July 13, 2020
Left by Aubrey
Salesperson, Shawn immediately responded to my questions and provided additional requested pictures. The other staff was prompt and delivered on all I asked...
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Review on Google
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DealerRater Review
- July 12, 2020
Left by forejpmc
I called Sherry to set up a service appointment, she is very nice, professional and a true asset to your team. Thank you for the excellent service.
Review on DealerRater
DealerRater Review
- July 10, 2020
Left by Deppsr
I called the service department repeatedly 2 days in a row trying to get an appointment to have my car inspected and no one ever answered the phone. Since we live relatively close by, we decided to drive to the dealership instead . Once there, we had no problem getting an appointment for the next...
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Cars.com Review
- July 05, 2020
Left by Tim Lucas
Smooth and easy. (probably because we didn't haggle over the price)
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Review on Cars.com
Cars.com Review
- July 01, 2020
Left by EHThompson
Excellent effort to accomodate me comfortably.
Including a loaner car for an appointment in the area.
Most appreciative for the efforts of two Antoine and JD.
I'm the second of three generations of McGeorge customers.
Review on DealerRater
DealerRater Review
- June 30, 2020
Left by jamesjimenez
You get what you pay for in this world. I didn't buy cheap, but I received good value and great service. I effectively bought on line and spent less than 30 minutes in the dealership. Thank you
Review on DealerRater
DealerRater Review
- June 30, 2020
Left by Peter
Purchased my third SUV. The entire experience has always been great.
I appreciate the hospitality from all Mercedes-Benz staff, and will recommend to other.
Review on Edmunds.com - Service
Edmunds.com - Service Review
- June 30, 2020
Left by Lawrence Burke Sr
Always professional, friendly and knowledgeable.
Review on Edmunds.com - Service
Edmunds.com - Service Review
- June 27, 2020
Left by Jeff S
Great response and service. I was very satisfied by the prompt service, and they met all expectations.
Review on DealerRater
DealerRater Review
- June 27, 2020
Left by Jeff S
This was the easiest purchase experience in my forty years of driving and buying cars. The Sales team is very professional and when I told them what I needed, they made it happen. My sales representative Matt was very knowledgeable and accommodating. Despite our thirty years of difference in age,...
Review on DealerRater
DealerRater Review
- June 27, 2020
Left by marcarese
Eveything went well
Appreciate the loaner car and text updates
Not sure why it needs to be 25 words i am making up words now
Review on DealerRater
DealerRater Review
- June 26, 2020
Left by MJBENZ
ALWAYS A GREAT EXPERIENCE! MY SALESMAN IRVIN RICH IS THE BEST.. REPEAT BUSNESS WITH THIS AWESOME DEALER. THANK YOU AND YOUR AWESOME TEAM YOU ROCK.
Review on DealerRater
DealerRater Review
- June 26, 2020
Left by LeggetteM
I always get the best SERVICE here at this dealership! It starts when I pull my vehicle into the garage and from there Sherri has me in and out with my Loaner car in no time flat,she was in constant touch with me by texts to what was going on with my car. I drive in to Richmond from Penna to have my...
Review on Google
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Review on Edmunds.com - Service
Edmunds.com - Service Review
- June 20, 2020
Left by Mary Snellings
Above and beyond late on a Friday
Review on DealerRater
DealerRater Review
- June 19, 2020
Left by hjacobs2
Its about the client not the dealer!
From waving me through the door and assigning a service rep.. outstanding service and attention.
Logan answered some questions I didnt even know I had.
Review on DealerRater
DealerRater Review
- June 19, 2020
Left by mwatts
I like bringing my cars to this dealership. The technicians do good work and they are extremely polite. Sherry Moore did a great job with taking care of my day with the service that was needed. As much as I love the service department, it is extremely pricey. It would be nice to receive incentives...
Review on Google
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Google Review
- June 18, 2020
Left by Troy Lattimer
Just moved to Richmond from Denver, CO. I tried to schedule service for my vehicle and needed a loaner to get to work. I was told "new customers aren't allowed a loaner until they're established". What? What kind of customer service is that? I'm driving a $50,000 car with your badge on it -- what...
Review on Google
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DealerRater Review
- June 18, 2020
Left by GIO81
Great service, they offer reasonable pricing and let me know about the progress of my car, would definitely repeat my visit. I totally recommend them!!
Review on Google
Review on Google
Google Review
- June 17, 2020
Left by Eric Gerchak
BUYERS BEWARE THEY WILL SELL A CAR RIGHT OUT FROM UNDER YOU EVEN AFTER GIVING A DEPOSIT...Called and emailed the dealership about a vehicle I found online. A salesman called me back from my voicemail, and a manager returned my call from the email submission. Both confirmed the vehicle I was...
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DealerRater Review
- June 13, 2020
Left by dcmartinez45
Very good was easy laid back. No pressure. Would recommend to my friends. And when we are ready for a new vehicle will most defiantly come back
Review on Google
Review on Cars.com
Cars.com Review
- June 11, 2020
Left by Tony Sliwinski
We have our third McGeorge MB vehicle and have come to appreciate their superior commitment to excellence, both in the showroom and the service center. This was a tougher service job but McGeorge stuck through it
Review on DealerRater
DealerRater Review
- June 11, 2020
Left by suhail
It was a wonderful experience buying the C43 AMG and the service provided by both Shawn and Mike was exemplary. I work in the hospitality industry and recognize when a customer is made to feel special and valued.
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Google Review
- June 10, 2020
Left by Sheila Butler
Mercedes-Benz of Richmond service department staff are also responsive and professional. Even the cashiers are considerate and friendly. I would never go anywhere else. Sheila Butler
Review on Google
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DealerRater Review
- June 09, 2020
Left by ccggraham
Service and maintenance is always very timely and efficient. Recall notices are promptly addressed and attended to.Attention to each customer is a primary concern and waiting time has never been a problem.
Review on Google
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DealerRater Review
- June 06, 2020
Left by ndlime
Everyone I spoke to was extremely friendly, courteous and helpful. Sherry was thorough and kept me completely up to date with information about the service of my car. I couldn't have been more pleased with the quality of your service department.
Review on Google
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Google Review
- June 05, 2020
Left by Karl Chang
Easiest car buying experience and totally no pressure.
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DealerRater Review
- June 05, 2020
Left by David
Good customer service and experience as always. No issues with service or experience. Purchased the vehicle from MB, Ive only used them for service
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Review on Cars.com
Cars.com Review
- June 05, 2020
Left by Richard Shank
Checking about a repair. Was done quickly and professionally.
Review on Cars.com
Cars.com Review
- June 05, 2020
Left by Beth S.
Great customer service. Easy to make appointments. Quick turnaround. Love the loaner car option since I live 30 min. away. Thank you!
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Google Review
- June 04, 2020
Left by Mr. Bill WMEEK3
Customer service, the waiting area, the morale of the employees passing by and the condition of my vehicle once completed earned the 5th star.
Review on DealerRater
DealerRater Review
- June 04, 2020
Left by louisej0888
Wonderful they are always professional and Courteous just a great group of people that you have working with you. Thanks to all of your employees
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Google Review
- June 03, 2020
Left by Steve Kates
My car was fixed with high-efficiency and was well done in a timely manner and good price.
Review on Google
Google Review
- June 03, 2020
Left by Joanna Halsey
Called first thing in the morning to schedule an appt about a tire losing air. They fit me in about 40 minutes later the same day. Tire needed to be replaced and they have me out in less than an hour. Fantastic service!
Review on DealerRater
DealerRater Review
- June 03, 2020
Left by onda
Purchased my car in 2006 and have continued with regular services here. Always friendly, kind and helpful to take care of may care and make sure we are satisfied.
Review on Google
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DealerRater Review
- June 02, 2020
Left by Kurtscarts
Best Communication, Best Customer service. EST car buying experience, Rory & Mike were fantastic. I will never buy a Vehicle any where else. Very professional took there time.
Review on Edmunds.com - Sales
Edmunds.com - Sales Review
- June 02, 2020
Left by Mrs R Seal
Thank you for a great experience purchasing my gls 450. Everyone was extremely helpful and kind. All of the transactions took place seamlessly. I am happy to continue my relationship with Mercedes Benz of Richmond.
Review on Google
Google Review
- June 01, 2020
Left by John McLaughlin
The service department and staff always go out of their way to provide excellent service. They are a large part of the reason that I continue to drive Mercedes.
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Google Review
- May 28, 2020
Left by Jazmyn
Sherie was one of the best employees Ive ever worked with! I had a not so good experience at midlothian but coming to the Mercedes Benz at Richmond turned my view. She was attentive, informative, and helped me do what was best for my car. Please keep her around for a veryyyy long time. Thanks again!!!
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Google Review
- May 28, 2020
Left by Jessamy Austin
Response from the owner Replied: Thank you for your review, Jessamy. We are dedicated to serving our customers like you.
Review on Cars.com
Cars.com Review
- May 28, 2020
Left by Amanda Deep
quick service, clean and safe during corona my car was washed and serviced. Very professional staff.
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Google Review
- May 26, 2020
Left by Jessamy Austin
I have thoroughly enjoyed this place. I feel they take good care of my car. I was able to get all the things I needed to do without any hassle, dropped off after hours, picked up the next day. Fast, nice, throughly good place.
Response from the owner Replied: Thank you for your review, Jessamy. We are dedicated to serving our customers like you.
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DealerRater Review
- May 23, 2020
Left by H.A. Valentine
Logan was prompt, helpful and honest in his advice. During the COVID 19 situation, they provided contactless pick up and delivery which was very much appreciated. Drivers followed instructions exactly. Text messaging options and online payment is super convenient. Thank you!
Review on Google
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Google Review
- May 23, 2020
Left by Rick Taylor
Patrick very professional and detailed
Review on Cars.com
Cars.com Review
- May 22, 2020
Left by Pat Anderson
Patrick Thompson went above and beyond with his customer service. He was prompt to respond to texts and phone calls. Hands down the best customer service experience at MB.
Review on DealerRater
DealerRater Review
- May 22, 2020
Left by randalltar
I give this dealership a five star rating. Knowledgeable, professional, and caring staff. Kudos and thanks to Steven Hunnewell-he is the best. Thank u
Review on Google
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Google Review
- May 22, 2020
Left by Michael Bragg
Excellent Customer Service! If you are looking to buy a used car ask for Shawn! Christine in Finance is awesome and explains everything in great detail! 5 star service!!!
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Google Review
- May 21, 2020
Left by Kent Hudgens
Quick, efficient service with proper health safety precautions.
Review on DealerRater
DealerRater Review
- May 21, 2020
Left by Efg
Brought my vehicle in for inspection. As always Steven , my service advisor, was there to handle all the details in a very professional manner. Was in and out in a very timely manner. Always satisfied with my experience. Thanks.
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DealerRater Review
- May 20, 2020
Left by tensley_w
They made is so easy to finally purchase my "Dream Car". The atmosphere and experience was absolutely amazing. Very hospitable and helpful, answered every question that I had pertaining to the car I wanted to purchase. Shawn was a great help and I definitely will come back when I want to upgrade...
Review on Google
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Cars.com Review
- May 19, 2020
Left by L Sherman
Patrick showed the true meaning of customer service.
Review on Edmunds.com - Service
Edmunds.com - Service Review
- May 19, 2020
Left by Steve W
Check Engine Light came on suddenly late on a Thursday. Made a next day appointment online and had the car in the service lane by 9:20 Friday morning, service advisor texted me shortly thereafter about the needed service, which was covered by warranty. They also performed a couple of software...
Review on DealerRater
DealerRater Review
- May 17, 2020
Left by echo6mike
Rory was a pleasure to work with - far exceeded our exceptions and set a new standard for what we expect from a sale rep. Everyone we encountered, from Joe (Pre-Owned manager) to the finance team was top notch and dedicated and focused on customer service. You have a great team! I'm glad we are part...
Review on Cars.com
Cars.com Review
- May 16, 2020
Left by Mike
Sherry was terrific. She was Very cordial and handled everything promptly, efficiently, and with a smile.
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DealerRater Review
- May 16, 2020
Left by Jayson S
Absolutely one of the most finest classiest dealerships I have ever visited in my life. They treat you like a king and are very professional to say the least.
Review on Edmunds.com - Service
Edmunds.com - Service Review
- May 15, 2020
Left by JHR
My service appointment was for routine maintenance and I live in a retirement community which has strict, but good rules, during the COVID-19 outbreak. MB came out to get my car, performed the service, and returned my GLC to me that afternoon. Exceptional service. Would definitely recommend this...
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Google Review
- May 13, 2020
Left by Patty Franz
They picked up my car and delivered it back to me. In quarantine, this was helpful.
Review on Google
Google Review
- May 12, 2020
Left by Aundrea Johnson
Sherri was outstanding.(West Broad location) I am very appreciative of all of the work and time that she put into making sure that my car was properly repaired.
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Review on Cars.com
Cars.com Review
- May 12, 2020
Left by Muhammad A Khan DDS
I just have a recommendation that they should do at least interior vacuuming when car is in for service . I made a special request to have only the driver seat cleaned as I have a light interior . My request was not addressed .
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DealerRater Review
- May 11, 2020
Left by jEmEm
I've been to this dealership multiple times and Steve's always been courteous, especially when my car was still under warranty. It is because of the way that I was previously treated that I opted to use Mercedes of Richmond to do the recall work. Also, Sherry Moore was my advisor for some major work...
Review on DealerRater
DealerRater Review
- May 11, 2020
Left by caryinc
The people that I spoke (by phone) to that helped me with the service that I needed for my vehicle were very helpful, pleasant and knowledgeable about what I needed for my car.
Review on Cars.com
Cars.com Review
- May 10, 2020
Left by Beverly Whitaker-Braxton
I was very pleased with the service at Mercedes Benz of Richmond. My service rep. took the time to explain to me the results of the diagnosis, what repairs were needed and the cost. The work was completed in a timely fashion.
Review on Google
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Google Review
- May 09, 2020
Left by Paul Gianos
Great coffee in the break room and great customer service in parts and service side. When you need a dealer to take care of the service this is the place to go. Kinetico Advanced Water has 2 older R-320 vehicles and they are great. These folks help keep them rolling!
Review on DealerRater
DealerRater Review
- May 09, 2020
Left by Joealbertson
I was impressed with your representative handling of my business smart and on time ! Sherry was very pleasant and efficient and your complimentary coffee was well received 😎
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Google Review
- May 09, 2020
Left by Chiquita Reaves
I absolutely had the best experience at this dealership. Steven Hunnewell was superb with taking care of me and answering all my questions. I must say even though the rest of the staff was delightful to just walking pass me and saying good morning. I will always take my car to this location for all...
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DealerRater Review
- May 08, 2020
Left by ascott8111
Great customer service. No extended wait time. Was made very comfortable and was informed of everything that was being done. No surprises and no pressure to get extra services I did not need at the time.
Review on DealerRater
DealerRater Review
- May 08, 2020
Left by Ron
We have been having our Mercedes' serviced for many years and always enjoy the profession service we receive. Always friendly, professional and timely.
Thank you to everybody at Mercedes for keeping our beloved cars in tip top shape.
Review on DealerRater
DealerRater Review
- May 08, 2020
Left by rtriley45
I have bought many cars at Mercedes of Richmond over the past 50 years. Always been very happy with the sales and service. Will continue to buy my cars there.
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DealerRater Review
- May 06, 2020
Left by Baron
Mr. Snider was great to work with online and in person as well as Ms. Wright. Our experience was great. Would recommend this dealership to others
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Google Review
- May 05, 2020
Left by Matasha Harris
Excellent experience! As always, Patrick provided excellent customer service.
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Google Review
- May 02, 2020
Left by Valerie McCloud
Awesome service! Professional, quick and courteous. Great experience.
Review on Google
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Google Review
- May 01, 2020
Left by Gerry Powell
Drop my car off Monday afternoon because I could hear a squeaking noise in front of my car, the next morning they called me back with what needed to be replaced and how much it will cost me. They ordered the part overnight and called me Thursday and said car was done.
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DealerRater Review
- May 01, 2020
Left by babs72958
Every employee encountered is friendly and courteous. Service is prompt. Even when you must wait a little longer, the lounge is a comfortable place to wait.
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Review on Edmunds.com - Service
Edmunds.com - Service Review
- April 30, 2020
Left by Charlotte
McGeorge always goes above and beyond my expectations. As a customer of more than 30 years, I highly recommend.
Review on DealerRater
DealerRater Review
- April 29, 2020
Left by Robin M. and Mike M.
I was very happy and satisfied with my purchase experience from beginning to end at this dealership. Our salesman Matt Ward was very helpful, knowledgeable and efficient while handling our transaction. We really appreciated the no pressure respectful way he interacted with us. We felt that our sales...
Review on DealerRater
DealerRater Review
- April 29, 2020
Left by GLE
From check in, to explanation of service needed, to timely performance, to loaner, to wash, to check out -- A+. Steven did an admirable job with the appointment.
Review on DealerRater
DealerRater Review
- April 29, 2020
Left by doris.j.angeline
Like the fact that they are open, honest, and do not try to sell you repairs that are not needed...they may "suggest or keep and eye out for" but do not try to quilt you with unneeded service. That makes for great customer relations! Open and honest is the way to go!
Pick up and return of my...
Review on DealerRater
DealerRater Review
- April 28, 2020
Left by Brittany
Shawn was amazing! I would most definitely purchase from him & this dealership again! I would recommend all of my friends and family to purchase from him!
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Google Review
- April 28, 2020
Left by Deborah Waite
Returning customer due to excellent service at purchase and beyond!
Review on Cars.com
Cars.com Review
- April 27, 2020
Left by Pete Chavis
My service writer, Logan, was very as helpful as always..
Review on Google
Review on DealerRater
DealerRater Review
- April 24, 2020
Left by R Hall
Great team, great service. My primary goal is walking away with confidence in knowing that a quality job was done. They have never let me down.
Review on Cars.com
Cars.com Review
- April 24, 2020
Left by Edye Fields
My car was serviced for a recall that I wasnt aware of. it was great for Mercedes to notify me that the service was need. I was also happy to learn of other maintenance that was needed to keep my automobile running in prestige condition.
Review on DealerRater
DealerRater Review
- April 23, 2020
Left by mohansankar
Right from the moment I called to setup the appointment to the time I picked up the car after service, as always, efficiency and courtesy made my experience a pleasant one without even an opportunity to think of the word 'hastle' :) Hope they keep this up !
Review on Google
Review on DealerRater
DealerRater Review
- April 22, 2020
Left by Leeanntate13
Everyone was friendly and professional. Rory was very helpful. One of the easiest car buying experiences I have ever had. The price was exactly what was stated, no surprises. Fast, Friendly, and Professional.
Review on Google
Review on DealerRater
DealerRater Review
- April 21, 2020
Left by almarg520
I am gratefiul for the great people that Mercedes Benz have in their Dealership. I have worked with Mr. Logan Bunger since I purchased my vehicle in 2008. Logan have always
provided excellent and professional service on my behalf which I greatly appreciate.
Review on Cars.com
Cars.com Review
- April 21, 2020
Left by steven gaylor
You need to be careful of ONLY emailing the request for additional repair work, for "defects" noted upon inspections. I don't usually check my emails that frequently and that could have delayed any repairs that were requested, if this is the only method of contact about additional concerns. Possibly...
Review on DealerRater
DealerRater Review
- April 17, 2020
Left by hollygirl
My experience with Mercedes-Benz of Richmond (W. Broad St.) is always excellent - from the check in to picking up my car when ready. Everyone is friendly and helpful. I feel good when I leave knowing my car has been serviced by trained Mercedes-Benz mechanics. I have had my car now for 8 years...
Review on DealerRater
DealerRater Review
- April 17, 2020
Left by Dlhcfam
Fast, efficient and professional from start to finish. Sherry kept me informed, and was very courteous. It appeared they are respecting social distancing guidelines, though surprised more were not wearing masks.
Review on DealerRater
DealerRater Review
- April 16, 2020
Left by Christianna Raber
I have taken my Smart car to this dealership now for several years and I have had nothing but the best experiences. Friendly staff, clean waiting area with snacks, allow dogs inside, free loaner car with service when available. Have not found anything not to like yet! Service is super quality! ...
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- April 14, 2020
Left by Benz Owner
My care was ready the day (Speedy service) and advisor was able to answer my questions with explanations (professionals). Thanks for being open! Be safe!
Review on Cars.com
Cars.com Review
- April 14, 2020
Left by Dayna Paxton
Excellent as always. Accommodated the COVID19 guidelines and follow-up with billing and service.
Review on Google
Google Review
- April 12, 2020
Left by Marilyn Carter
My sales person is fantastic at finding me the right car. She is super. Everyone I worked with this past week was very professional and made me appreciate Mercedes quality in their products and service.
Review on Google
Google Review
- April 12, 2020
Left by Becky Bowers-Lanier
Service during corona crisis was very professional, with an employee cleaning all the surfaces in the waiting room ALL the time I was waiting for my car. And the service on the car was good, too. Keep up the good work on both accounts!
Review on Google
Review on Google
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Review on Google
Review on Google
Review on Google
Review on Google
Review on DealerRater
DealerRater Review
- April 10, 2020
Left by hollyberryknol
Great, quality dealership with nice clean environment and friendly staff in all areas. Sales and service
experience has always been top notch in my opinion. I've always found everyone to be pleasant and courteous. Thanks for making my life a little easier!
Review on Google
Google Review
- April 10, 2020
Left by Jeff Mccarthy
I want to thank and praise Sherry for her excellent customer service when I brought my car in for service recently. She is very nice, polite and 100% focused on customer service. She went out of her way to assist me. Thanks. I highly recommend asking for Sherry whenever you need service work. On the...
Review on Google
Review on Google
Google Review
- April 10, 2020
Left by Betsy Shiner
My experience with Shawn and Mike was very pleasant and efficient.I was in and out in less than an hour. I received a great rate for my loan. Shawn was quick to respond to my emails or phone calls. The car only came with one key. Shawn is working on getting a 2nd one from the previous owner....
Review on DealerRater
DealerRater Review
- April 08, 2020
Left by MrsLeabough
Work completed in a timely manner
Sent emails and text messages to help keep customer informed
Had some coupons on web site I used
Convenient drop box
Review on DealerRater
DealerRater Review
- April 08, 2020
Left by tamirtaylor
I was able to schedule an appointment for service the same and was done within the hour..Sherry even asked did I want the car washed a first for that one
Review on Cars.com
Cars.com Review
- April 08, 2020
Left by Dr. Beverly Whitaker Braxtoni
I brought my car in for service as scheduled. Patrick Thompson met me and listened carefully to my concerns. He then facilitated the repairs needed, explained to me what the problems were and what was needed to make the repairs. We also discussed the estimated cost. He invited me to the waiting...
Review on Cars.com
Cars.com Review
- April 07, 2020
Left by Andre Gemelli
MB of Richmond is always impeccable when it comes to customer service and making our lives as simple as possible.
Great people, great dealer, highly recommend them.
Review on Google
Review on Google
Google Review
- April 03, 2020
Left by Kimberly Woodson
Im absolutely pleased with my purchase, the service was phenomena Irvin Rich was a pleasure to work with !
Review on Google
Review on Google
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Review on Google
Google Review
- April 01, 2020
Left by Kristan Sivells
Excellent staff and service. I appreciate all that they do to accommodate customers. Thanks for everything, especially Patrick Thompson and Irvin Rich
Review on Google
Google Review
- April 01, 2020
Left by Chauncey Cowell
Great team to work with! Streamlined the process for purchase and were available to answer any questions that we had.
Review on DealerRater
DealerRater Review
- March 30, 2020
Left by Mstjohn4
Great service and good concern during this crisis. Very happy with service.could not ask for a better experience. Everyone observed social distances and made me feel safe in dealership!
Review on DealerRater
DealerRater Review
- March 28, 2020
Left by Patriciarfoster
Patrick is always a pleasure to work with. He is very Very patient and knowledgeable. He has great Customer service every time I encounter him.
Review on Cars.com
Cars.com Review
- March 21, 2020
Left by A Loyal McGeorge Mercedes-Benz Customer
I thought that I was having a problem with my transmission. On my way home, I stopped by McGeorge Mercedes-Benz Service Department. I wasn't thrilled about being out given the social distancing advice. Peter Berghuis, the customer service representative who assisted me, is excellent! (So happy that...
Review on Facebook - Web
Facebook - Web Review
- March 21, 2020
Left by Carolyn Chapman
Horrible customer service! Overpriced for nothing
Review on DealerRater
DealerRater Review
- March 21, 2020
Left by Jchevon718
This was the easiest and most fun car buying experience ever! Joe and Shawn were super awesome to work with: Joe found my exact vehicle and Shawn made the transaction flawless! I drove away the car of my dreams! Thanks guys! Highly recommend
Review on Facebook - Web
Facebook - Web Review
- March 21, 2020
Left by Jessica Chevon
Thank you Joe and Shawn for the best, easiest, and most fun car buying experience ever! Joe really looked out and found the exact car I was looking for, and Shawn was so easy going and patient with my girlfriends and I as we test drove and almost drove him crazy Lovin the new ride and am so thankful...
Review on Edmunds.com - Service
Edmunds.com - Service Review
- March 21, 2020
Left by Simba
Car check engine light diagnosed and fixed within a few hours.
Review on DealerRater
DealerRater Review
- March 20, 2020
Left by nesmithpmn
appointment date and loaner availability were helpful. Having inventory on hand to look over is always of interest. Service followup was timely and professional. Washing car always appreciated.
Review on Cars.com
Cars.com Review
- March 20, 2020
Left by William Poarch
2020 marks the tenth year that we have had this car serviced at Mercedes Benz of Richmond. The service continues to be outstanding or we wouldn't keep returning. Steve Hunnewell is attentive, thorough, always strives to please, and he succeeds.
One of the main reasons that we like to have our car...
Review on DealerRater
DealerRater Review
- March 19, 2020
Left by lifamily
Bring the car in for state inspection,come out with a beautiful clean car, was surprise to get a free car wash for just the state inspection. :-)
Review on DealerRater
DealerRater Review
- March 16, 2020
Left by Casper
This is my second purchase from this dealership. Both experiences were pleasant. The entire staff are very professional and make purchasing a vehicle easy and comfortable .
Review on Google
Review on Cars.com
Cars.com Review
- March 15, 2020
Left by Sarah Williams
Took car in for squeaking brakes. They were replaced.
Review on Google
Google Review
- March 15, 2020
Left by Matthew Curtin
Excellent, consultative sales approach led to great overall buying experience. Handled wants versus needs nicely - very professional and complete. We worked with Rory and would strongly recommend.
Review on DealerRater
DealerRater Review
- March 15, 2020
Left by Beep
Our salesman, Charles was outstanding. He knew the product well. He answered all our questions and was very low key. They gave me a fair price for my car.
Review on Edmunds.com - Service
Edmunds.com - Service Review
- March 15, 2020
Left by p19691973
Quick, excellent service on 2018 GLE.
Review on Cars.com
Cars.com Review
- March 14, 2020
Left by Deborah henley
Very happy with my new 2015 Lexus. These guys rock. Best service ever.
Review on DealerRater
DealerRater Review
- March 13, 2020
Left by Beep
I was very pleased with my salesman, Charles Carr. He knew the product and worked with me to get me a good deal. I do not have any experience in working with the service department yet, but I suspect they are very customer oriented, as well.
Review on DealerRater
DealerRater Review
- March 12, 2020
Left by Bob Leipertz
The sales and service departments have provide first class service both in delivering, closing, and servicing.
Would certainly by again from them and recommend them as well.
Review on Google
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Google Review
- March 11, 2020
Left by Mandy Lemmon
Best car buying experience we have ever had, from selecting a vehicle, working with our salesman to financing. Outstanding customer service. Our family highly recommends Mercedes-Benz of Richmond.
Review on Google
Review on DealerRater
DealerRater Review
- March 10, 2020
Left by gary.coles
I scheduled the service yesterday and was still in and out in 1 hour! Awesome service, person I scheduled the same day service was friendly, the greeters the service manager and cashier
Review on Google
Review on Google
Review on Google
Google Review
- March 07, 2020
Left by Kari Childress
Professional, attentive and efficient!
Review on Cars.com
Cars.com Review
- March 07, 2020
Left by Jonathan Gaines
Chris Garland did an excellent job as my service advisor. He was friendly, professional and courteous.
Review on Google
Google Review
- March 06, 2020
Left by Doug Harris
Outstanding attention, service and timeliness. Traveled from Harrisonburg after having a bad experience in Charlottesville...well worth the 2 hour drive.
Review on DealerRater
DealerRater Review
- March 05, 2020
Left by wdbmcb
I think that this dealership has an appreciation of customers time. I made an appointment and was promptly greeted by Sam and was seen by Chris Garland, who are always professional and cheerful. My wait during service was reasonable and went by quickly. I cant ask for more.
Review on Google
Google Review
- March 03, 2020
Left by Susie Goolsby
Cheryl Bowman made the car buying experience easy and extremely pleasant. So professional and personable. Other dealerships make you wait, drag things out, don't seem to listen to what you actually want. Cheryl is straight with you, doesn't play around with you, and she taught me so much more about...
Review on Yelp
Yelp Review
- March 03, 2020
Left by Susie G.
Cheryl Bowman made the car buying experience easy and extremely pleasant. So professional and personable. Other dealerships make you wait, drag things out, don't seem to listen to what you actually want. Cheryl is straight with you, doesn't play around with you, and she taught me so much more about...
Review on CarGurus
Review on Cars.com
Cars.com Review
- March 02, 2020
Left by Keisler
A big shout out to Charles Carr for the easiest purchase I've made. Everyone I have interacted with was professional, and friendly.
Review on Facebook - Web
Facebook - Web Review
- March 02, 2020
Left by Sylvia Brooks Baker
I was recently involved in an accident in my BMW and it was deemed a total loss. We found a used Mercedes and brought it here for a complete inspection to make sure there were no hidden issues. We were basically told by the technician they were going to charge us over $200 to do the same checks I...
DRM MOR, LLC. Replied: We are sorry you weren't satisfied with your service experience, Sylvia. Please feel free to contact our service manager at (804) 755-9340 for further clarification on the services that were performed.
Review on DealerRater
DealerRater Review
- March 01, 2020
Left by johnsott1
Rory was very personable, professional and was willing to work with me throughout the entire process. All of my options were shown to me up front and I was never made to feel pressured into a buy. The process of leasing my vehicle took no more than two hours after I arrived at the dealership. I will...
Review on DealerRater
DealerRater Review
- February 28, 2020
Left by zx in CVille
This dealership exemplifies the exceptional quality that is Mercedes Benz. The sales team never presures and they have a great range of cars and SUVs on hand -- and their ability to special order exactly what you want, track delivery, and do it all at a great price, sets them apart. My E class...
Review on DealerRater
DealerRater Review
- February 28, 2020
Left by Johnson4077
PATRICK THOMPSON DID A VERY GOOD JOB EXPLAINING THE SERVICE TO MY HUSBAND
AND I. THANK YOU PATRICK FOR ALL THAT YOU DO. GREAT JOB !
Review on Edmunds.com - Sales
Edmunds.com - Sales Review
- February 28, 2020
Left by Cinny
Kervin made the purchase of our new vehicle a pleasure from start to finish. He is professional, courteous and knowledgeable. We thank him for his time and patience.
Review on Google
Google Review
- February 28, 2020
Left by Buddy Quimpo
Phenomenal service, professional staff and great facility!!!Thank you!
Review on Google
Google Review
- February 28, 2020
Left by Melanie Jones
I enjoyed my buying experience with Mercedes-Benz of Richmond. I worked with Cheryl Bowman who demonstrated excellent customer service and support from start to finish. Her professionalism and warm personality made this buying experience one of the best ever. I am grateful for Mercedez-Benz of...
Review on Cars.com
Cars.com Review
- February 28, 2020
Left by Donn
Chris is a great service manager. Much better than the lady I had last time. He gave me good advice on how to maintain my 2011 E350 that is only driven a few thousand miles each year. Now if youd just open a store in Williamsburg-
Review on Google
Review on Google
Review on Google
Google Review
- February 26, 2020
Left by Sakhun Pen
We worked with Irvin and he was great!
Review on DealerRater
DealerRater Review
- February 25, 2020
Left by Rich W
I was able to drop in mid morning and set an appointment for early afternoon. Service as completed over an hour ahead of schedule and under estimate.
Review on DealerRater
DealerRater Review
- February 25, 2020
Left by Denndu4
This dealership offers the best quality cars also the best quality of service for your car. Speedy and professional service can always be expected at this dealership.
Review on DealerRater
DealerRater Review
- February 25, 2020
Left by Perrypack
Everyone at the dealership is friendly and courteous. They provide a clean, comfortable area to wait and I have confidence when I drive away that my car is in top condition and will perform as I expect it to. Always pleased with their service.
Review on Google
Google Review
- February 25, 2020
Left by Neil H Cohn
Service tech was courteous and able to resolve problem with our car quickly
Review on Cars.com
Cars.com Review
- February 24, 2020
Left by Patricia
My entire experience was exceptional...from the moment that I arrived with a warm welcome to the service advisor's advice to the final escort to my vehicle. I feel very safe and the experience is outstanding!!! Everyone speaks and represents the dealership and brand in the warmest and highest...
Review on DealerRater
DealerRater Review
- February 22, 2020
Left by mcubbage
Wonderful service and buying experience! Mike Rosen was great to work with, in both test drives and also explaining all the cars functions/technology. Joe and Keith were helpful in closing the deal and meeting all my expectations!
Review on DealerRater
DealerRater Review
- February 20, 2020
Left by jprswinn2
Great buying experience. Rory Samson worked hard to get the deal I wanted. He is knowledgeable, friendly and outgoing. Great service experience when I brought back the vehicle for a little paint touch up. I met service manager, Ron who went over all the vehicle service records. He too was very...
Review on Google
Google Review
- February 20, 2020
Left by Tina Bosserman
Very accommodating, polite, and timely! Great service !
Review on Google
Review on Google
Google Review
- February 19, 2020
Left by J Godsey
Customer service is great. Had a part I was looking for and made it easy to order direct.
Review on Google
Google Review
- February 18, 2020
Left by Stephen Sims
My wife Valentine gift was a GLE350 very happy wife.
Review on Google
Google Review
- February 17, 2020
Left by Paul Devitt
The car is fantastic and the dealership was great on the day I purchased the car but the situation went down hill after that. There was only one key with my pre-owned certified Mercedes and they wrote into the paperwork that they would provide a second key. On Day 5, I emailed the sales guy to...
Review on Google
Review on DealerRater
DealerRater Review
- February 16, 2020
Left by jprswinn2
Rory was excellent in getting me into my 2015 ML350. He was very friendly and knowledgeable and worked hard at getting me the price I wanted to pay.
Review on Google
Review on Cars.com
Cars.com Review
- February 15, 2020
Left by Brian Rodill
Everyone there was helpful and nice.
Kervin was exceptional!!
Review on DealerRater
DealerRater Review
- February 13, 2020
Left by rik371
Able to get in and out of the service department with no problems at all. Logan Bunger and Ron Shaban were great and helpful. They were quick and efficient in getting me seen soon.
Review on Google
Google Review
- February 13, 2020
Left by Catherine Wheless
I had a perfect experience with Mercedes-Benz of Richmond and Patrick Thompson. Thank you. I was so happy that I filled up my loaner car with gas before I brought it back to you.
Review on Google
Google Review
- February 12, 2020
Left by melody moore
I love my car and amazing service. Will refer friends.
Review on Cars.com
Cars.com Review
- February 12, 2020
Left by Nice!
I am happy to become a family member at Mercedes-Benz of Richmond. I love my new GLA 250. I am enjoying the drive, look and feel of this car. I feel great about my purchase. Thanks to Mr Charles Carr who was my CLASSY salesman who it all possible on making my purchasing experience a worry free and...
Review on Google
Google Review
- February 12, 2020
Left by Diane Brown
I worked with Cheryl Bowman on the purchase of my Mercedes. She was absolutely great!! She was very accommodating and made me feel special, welcome and excited about the purchase of my car. I have told my family about the excellent customer service I received from everyone at Mercedes. They go...
Review on DealerRater
DealerRater Review
- February 12, 2020
Left by Camaro
I couldn't have had a better experience. The interaction with my salesman was very positive. Any questions I had were answered. We negotiated a price I could afford. I would definitely recommend this dealership to family and friends.
Review on Facebook - Web
Facebook - Web Review
- February 12, 2020
Left by Shirley Keeve
Great Service. Very Courteous, knowledgeable Staff
Review on Google
Review on Google
Google Review
- February 11, 2020
Left by WT Jay
Response from the owner Replied: Thank you, WT!
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DealerRater Review
- February 06, 2020
Left by Kevinbareford
Stephen Hunnewell always provides great customer service. One of the reasons I decided to purchase another Mercedes. he is always Friendly and is respectful of the customers time.
Review on Cars.com
Cars.com Review
- February 05, 2020
Left by DOn D
McGeorge made a difficult process easy. They are there to help after your purchase
Review on Google
Review on DealerRater
DealerRater Review
- February 04, 2020
Left by Kathy
I have been purchasing vehicles at Richmond Mercedes Benz since 2005 and have always been extremely happy with the sales team as well as the service team.
Review on Google
Review on Google
Google Review
- February 04, 2020
Left by Sarah Williams
Very good experience from the salesman to the customer service .
Review on Cars.com
Cars.com Review
- February 02, 2020
Left by Jonathan Gaines
Chris Garland did an excellent job with me as always.
Review on DealerRater
DealerRater Review
- February 01, 2020
Left by vasilverbelle
I took both of my Mercedes Benz in to be serviced. I have been a customer since 1988. Service was fast, efficient and pleasant. Thank you.
Review on DealerRater
DealerRater Review
- January 31, 2020
Left by American Belle
The maintenance service that I received was just as promised and expected. My service associate was very professional and responsive. The service shop provided high quality maintenance service and my car was completed in the time promised. I loved that the car was returned to me clean as a...
Review on DealerRater
DealerRater Review
- January 30, 2020
Left by j-romeo
Both Kervin and Kathie were an absolute delight to work with. I worked with Kervin for my car purchase and he was so professional and helpful throughout the entire process.
Kathie helped us navigate through all the paperwork. I was in and out of the dealer within 30 minutes the day i picked up my...
Review on Google
Google Review
- January 30, 2020
Left by Bruno Tarabocchia
Great experience, from the customer service rep to the mechanic. They know how to take care of their customers. Ask for Seth, he is the best mechanic in the shop.
Review on Google
Review on Google
Google Review
- January 29, 2020
Left by John Hill
An overall excellent experience. Negotiation was done via email. Took delivery of a car that exceeded my expectations, and was accurately represented in the pictures on the website. The brief interaction with Finance was very professional and follow up communication so far has been very professional.
Review on Google
Review on Google
Review on Google
Google Review
- January 29, 2020
Left by Valerie McCall
Very satisfied with Mike Rosen my sales person way he made my experience when completing the purchase of my car. Also I want to thank Ms.Kathie McLain in Finance dept she was awesome.
Review on Cars.com
Cars.com Review
- January 29, 2020
Left by Daniel Herlihy
Everything was great. Excellent communication throughout the process
Review on DealerRater
DealerRater Review
- January 27, 2020
Left by lotzewhtfam
I just want to thank Rory for all his help with my purchase. My purchase was handled professionally, and quickly! I've helped other family members with previous car purchases, and it took hours. Not here! A great experience.
Review on Google
Review on Google
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Review on Cars.com
Cars.com Review
- January 23, 2020
Left by Carolyn Norman
My GLK 350 had an issue and was recalled. The repair was very quick and the employees at the dealership are always amazing. Thanks for great service!
Review on DealerRater
DealerRater Review
- January 23, 2020
Left by rita.alston
I purchased my first mercedes in 2005 and second one in 2014 from Mercedes Benz West Broad Street. The service and experience is always great.
Review on DealerRater
DealerRater Review
- January 22, 2020
Left by ashleyfarley
Cheryl Bowman was knowledgeable, accommodating, and delightful to work with. The transaction was effortless. I would definitely recommend Mercedes-Benz of Richmond to my friends. I LOVE my car. The upgrade to the from the ML 350 to the GLE are considerable. You need to work on the Mercedes app,...
Review on DealerRater
DealerRater Review
- January 22, 2020
Left by Trapperw
Scheduling the service was easy and met my needs on timing and what I needed to pass the state inspection. Also the phone call and on line communication and payment process was good.
Review on Google
Google Review
- January 22, 2020
Left by Taylor Wallace
Sherry was a very big help and I definitely will return
Review on DealerRater
DealerRater Review
- January 21, 2020
Left by stephen1234
The people are excellent. Especially Kevin Griffis. A great mechanic. I come back year after year for the service. And when I bough my car I got an excellent deal and the salesman was great. I will be back.
Review on Google
Review on Yelp
Yelp Review
- January 20, 2020
Left by Phillip A.
I'm always impressed by the staff, both in the sales department and the service department. They always treat me with respect and listen to what I have to say. I feel like they really look out for their customers.
Review on DealerRater
DealerRater Review
- January 19, 2020
Left by Lyndon
Steve was excellent and they did great work, Good lines of communication. My car came back very clean and everything in good order, They were on time with everything.
Review on Cars.com
Cars.com Review
- January 19, 2020
Left by Robert
The staff at Mercedes-Benz of Richmond are outstanding. Very little wasted time at the service area so that I could get in and out with ease. First rate experience
Review on Google
Review on DealerRater
DealerRater Review
- January 18, 2020
Left by Calvert
My experience in dealing with salesman and staff and dealership was awesome and the best Ive had in buying automobiles out of state. I highly recommend this dealership.
Thank You Shawn!
Review on Google
Google Review
- January 17, 2020
Left by Jessamy Austin
I have thoroughly enjoyed this place. I feel they take good care of my car. I called in an emergency the other day and they were able to squeeze me in no problem!
Response from the owner Replied: Thank you for your review, Jessamy. We are dedicated to serving our customers like you.
Review on DealerRater
DealerRater Review
- January 17, 2020
Left by HarleyDavidsonQue
Richmond Mercedes-Benz dealership provides great service along with customer follow to ensure that the customer satisfied with the work performed. I feel valued as a customer and will continue to patronize their establishment.
Review on Cars.com
Cars.com Review
- January 17, 2020
Left by Zulfi Khan/Najum Khan
Behavior of the attendant in the service area was belittling because I forgot to put extra gas in the loner car. Very unacceptable!!
Otherwise everyone on the staff as always were the best in the business.
Review on Cars.com
Cars.com Review
- January 16, 2020
Left by D Schafer
Steve Hunneywell stepped up when my assigned service rep was out sick and delivered. He quickly explained the B service and had my courtesy car ready to go so air could make a 9 a.m. interview. Great guy! Great dealer! Great service!
Review on Google
Google Review
- January 15, 2020
Left by Troy Lattimer
Just moved to Richmond from Denver, CO. I tried to schedule service for my vehicle and needed a loaner to get to work. I was told "new customers aren't allowed a loaner until they're established". What? What kind of customer service is that? I'm driving a $50,000 car with your badge on it -- what...
Review on Google
Google Review
- January 14, 2020
Left by Troy Lattimer
Just moved to Richmond from Denver, CO. I tried to schedule service for my vehicle and needed a loaner to get to work. I was told "new customers aren't allowed a loaner until they're established". What? What kind of customer service is that? I'm driving a $50,000 car with your badge on it -- what...
Review on DealerRater
DealerRater Review
- January 14, 2020
Left by RVA6311
Chris is the best - and the entire service team is pleasant to deal with, they do their job as promised. Right on time, even on a busy Monday morning. Well done team!
Review on Google
Review on Google
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Google Review
- January 11, 2020
Left by Roger St. John
The service could not have been better. I had received a recall notice advising me that my 2013 E550 needed to have steering system bolts replaced. I called Steven Hunnewell to make arrangements, and as always he went above and beyond to accommodate. I told Steven I was unable to drive because of...
Review on Google
Google Review
- January 11, 2020
Left by Terry
Mr. Mike Rosen was very friendly and courteous. I thank him for forbearing a novice car buyer like me. I would certainly call on him again if the opportunity presents itself.
Review on Google
Review on Cars.com
Cars.com Review
- January 09, 2020
Left by Mario
Car wash not good.
Car not wipe dry, water spots!
Review on DealerRater
DealerRater Review
- January 09, 2020
Left by Ccridlin
I Purchased this car as a certified pre-owned vehicle in 2007. They treat me like I just bought a brand new car and brought it in for warranty work. The repair prices are reasonable and the customer service is beyond expectation
Review on DealerRater
DealerRater Review
- January 09, 2020
Left by JJones
Mercedes Benz of Richmond service department is always accommodating to my needs. McGeorge does a great job training their associates. Ive also had the pleasure of working with the Toyota dealership as well.
Review on Google
Review on Google
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DealerRater Review
- January 08, 2020
Left by BlueWagon
I stopped in with my used car purchased a couple of month ago because the dash light warning me of low tire pressure. I had filled it the day before so obviously a problem when it triggered the warning light less than 12 hrs, later. The service area was very busy and no appointments or loaners were...
Review on DealerRater
DealerRater Review
- January 08, 2020
Left by LeggetteM
I drive in from Penna to get my car serviced which I have purchased from there.......Chris Garland is my service rep and I never worry when I take my car in there about anything to tell you the truth. My loaner is always ready and I am in and out of there in less than 30 mins....Service is the best...
Review on Google
Review on Google
Google Review
- January 07, 2020
Left by CHRIS TORRE
Excellent service! Rory is a great salesman!
Review on Google
Review on Google
Review on Edmunds.com - Service
Edmunds.com - Service Review
- January 05, 2020
Left by 01-03-2020
As usual, Mercedes Benz Service Department have once again proven themselves as the best service providers. The work didn't take long and it was professionally performed. In addition, everyone is so nice and knowledgeable.
Review on Google
Review on Google
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DealerRater Review
- January 03, 2020
Left by JAY
Buying at Mercedes-Benz of Richmond was BY FAR the best car buying experience that I have ever had. Rory, my sale consultant went above and beyond making sure everything was done with excellence. Very professional and trustworthy. The financing process was excellent and very transparent which made...
Review on Cars.com
Cars.com Review
- January 02, 2020
Left by Robert Bauer
Great dealership to work with we tried working with our local Mercedes dealer in Roanoke Va with out any success Richmond Mercedes was a 2 1/2 hour drive and well worth it Shawn was great to work with and the dealership was aggressive to sell vehicles i watched there sales man sell 2 other new...
Review on DealerRater
DealerRater Review
- January 02, 2020
Left by Mike Pishner
The Best Or Nothing! MB Of Richmond sets the standard for top notch service.
Thank you for all of your help Patrick. Mike Pishner Richmond Va
Review on Google
Google Review
- January 01, 2020
Left by Terry Johnson
Mr. Mike Rosen was very friendly and courteous. I thank him for forbearing a novice car buyer like me. I would certainly call on him again if the opportunity presents itself.
Review on Google
Google Review
- January 01, 2020
Left by Maxine Thornton
Cheryl Bowman is truly wonderful to work with at Mercedes Benz of Richmond. She makes sure that her customers are satisfied.
Review on Google
Review on Cars.com
Cars.com Review
- January 01, 2020
Left by Ben Humphreys
Mike Rosen did a Outstanding Job helping us with the new vehicle!
Review on Google
Google Review
- December 31, 2019
Left by CHRIS TORRE
Excellent service! Can't wait to purchase another vehicle!
Review on DealerRater
DealerRater Review
- December 27, 2019
Left by dccruiser
Charles Carr rearranged his schedule to assist me. He made himself available to answer my questions, provide info to assist me in my decision. I especially appreciate him generally providing info and making himself available, not attempting a pressure sale.
Review on Google
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DealerRater Review
- December 23, 2019
Left by MAWM
Always a pleasure to work with the service department. Everything was completed and done on time. The service staff is courteous and keeps in touch with you throughout the process.
Review on Google
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DealerRater Review
- December 20, 2019
Left by Baer
It was a pleasure to meet a salesman (Mr. Pehli) who knows (his) cars.
This was true of the sale as well as of the after-sale service: set-up of new car, explanation of features.
All in all a pleasurable experience.
Review on Google
Google Review
- December 19, 2019
Left by Sherese Evans
Very professional and courteous.
Review on Cars.com
Cars.com Review
- December 19, 2019
Left by Jen Medei
Chris was SUPER friendly and professional. He made the experience a pleasant one especially during the business of the holiday season. They even had my service completed in less time than expected. Highly recommend and very pleased. Thank you!
Review on Google
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Cars.com Review
- December 18, 2019
Left by Mark j Gediman
I would have liked the dealership to have negotiated a better price to replace the tires.
Review on Cars.com
Cars.com Review
- December 17, 2019
Left by JGB
So glad to get to work with Chris Garland over the years.
He has always provided a great service experience.
Review on Google
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DealerRater Review
- December 17, 2019
Left by paladyn
I am impressed by their professionalism, and, I trust them to handle my car with utmost care. Prior to the start of service, we discussed the car's needs and the approximate cost of those needs. They kept me informed as to the progress of my service. I am very pleased with the results.
Review on Google
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DealerRater Review
- December 15, 2019
Left by 5farms
From start to finish, the service I received exceeded expectations. We discussed the service beforehand, and we went over all my service option available. There was no attempt to push added work, yet I was fully informed of the benefits for each service item. I drove out of my way to get to this...
Review on Google
Review on Google
Google Review
- December 14, 2019
Left by Marcus Allen
Reasonably fast service, always with a smile. My car feels like its running better already!
Review on Cars.com
Cars.com Review
- December 14, 2019
Left by Tony S
This facility continues to outshine itself. The managers are courteous and prompt and the technicians are world-class. I have to give a shout out to Derrick-- you're the best. Thank you for all you do!! Happy Holidays
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DealerRater Review
- December 11, 2019
Left by Juanita
I will recommend McGeorge Mercedes Benz of Richmond to other customers. The Technicians got my car up and running. They were very polite, friendly and concerned about your car.
Review on Google
Review on Google
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Cars.com Review
- December 10, 2019
Left by Crystal
I had a fantastic experience purchasing my car. After looking at several other dealers and at several different types of cars, my salesman Irvin Rich made the process perfect and easy. I would highly recommend him to anyone looking to purchase a new or used car.
Review on Google
Google Review
- December 10, 2019
Left by Ted Shuey
Excellent experience from scheduling to pick up!
Review on DealerRater
DealerRater Review
- December 07, 2019
Left by kylabowron
Great service.
Everyone was very friendly.
Service was done in a timely manner.
I was extended a courtesy when my life got in the way of dropping off my loaner.
Review on Google
Google Review
- December 06, 2019
Left by Sandy Jeakins
Something has happened over there, service is back to what I expect from Mercedes!
Review on Google
Google Review
- December 06, 2019
Left by Colleen Millsap
Great service folks! Lori and Patrick are wonderful. Thanks for all your help.
Review on Google
Google Review
- December 05, 2019
Left by Joshua Blizard
Shawn Snider is an amazing salesperson. He will go the extra mile for you!!
Review on DealerRater
DealerRater Review
- December 05, 2019
Left by Pamcastelle
As always the guys in service department ( Logan, Patrick and Shaun) always gives me excellent service. They always are attentive to my needs and answer all questions that I ask.
Review on DealerRater
DealerRater Review
- December 02, 2019
Left by osully65
Last week I called to speak with a service advisor fort some information before I booked my car in for some work. I was out through to someone's voice mail. I never heard back.
I called again today and was sent to another advisors voice mail as I explained that I never recurved a call back. Still no...
Review on DealerRater
DealerRater Review
- December 02, 2019
Left by etaylorsr
Chris Garland always give exceptional customer service, its a pleasure working with him. The service waiting area was clean and comfortable. The only down side is that no juice is provide I dont drink hot beverages and I try to stay away from caffeine.
Review on Google
Review on Google
Google Review
- November 30, 2019
Left by Desire Charity
Steven is the best service advisor Ive ever dealt with! Always professional, efficient and provides over the top customer service! Thanks for always making my service experiences great
Review on Cars.com
Cars.com Review
- November 30, 2019
Left by Poggi
Shaun was excellent in the installation of our spare tire due to a flat tire. He arrived on time and was great to work with.
Review on Cars.com
Cars.com Review
- November 30, 2019
Left by Andre Gemelli
Great service, fast, efficient, convenient, had a loaner car, got vehicle back ahead of schedule and all cleaned up. Multipoint inspection and other small services at no charge.
Review on Google
Review on Google
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Google Review
- November 27, 2019
Left by Beth Wood
Logan Bunger provided outstanding customer service. He went above and beyond, making me wish I had purchased my previously owned Mercedes from your dealership. If we buy a car from your dealership, it will be because of his excellent customer care and the lovely salesmen. The woman who helped me...
Review on Google
Review on Google
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Google Review
- November 24, 2019
Left by Cindy Devore
Mike Rosen helped me through the selection and purchase of my 2017 Mercedes Benz mint condition pre-owned 450 SL in a no-pressure but supportive fashion. He was prompt in his response to questions I posed via email, gave me plenty of time and space to think things over without pestering calls or...
Review on Google
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DealerRater Review
- November 23, 2019
Left by libricks
Steve H. was the best and is always pleasant to work with. He answers my questions promptly via text messages and keeps me in the service loop! Thanks Steve!
Review on DealerRater
DealerRater Review
- November 23, 2019
Left by Ernest Koegl
It is always a pleasure to deal with the service adviser, specifically Logan Bunger (but others as well). Service required was done in a speedy and efficient manner. Service/parts recommended was/were needed although a bit expensive. I also appreciate the availability of a loaner car for service...
Review on Google
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Google Review
- November 20, 2019
Left by Beth Wood
Logan Bunger provided outstanding customer service. He went above and beyond, making me wish I had purchased my previously owned Mercedes from your dealership instead of CarMax. If we buy a car from your dealership, it will be because of his excellent customer care and the lovely salesmen. The...
Review on Google
Google Review
- November 19, 2019
Left by James Sheehy
Always pleasant, like coming home to the extended family. There are other dealers closer, but not as welcoming. Now if they'd only give me the family discount ((-:
Review on Google
Google Review
- November 19, 2019
Left by bun everhart
Cheryl Bowman is terrific. I live in Roanoke, VA and decided to order my vehicle from Cheryl instead. She was courteous, knowledgeable and followed through with the progress of the build. I love my new ride!!! It's fabulous and everything i wanted!
Review on DealerRater
DealerRater Review
- November 19, 2019
Left by win486
I have used other Mercedes service locations but this is the very best. They are efficient, friendly and informative. They kept me informed through out the process. I will definitely recommend this dealership for service.
Review on Cars.com
Cars.com Review
- November 19, 2019
Left by Matthew Powell
It was a great sale with excellent customer service!
Review on Google
Google Review
- November 17, 2019
Left by Julian Dickinson
I came to get a pre purchase inspection, the customer service was Great!
Review on Google
Google Review
- November 16, 2019
Left by Desiree Charity
Steven is the best service advisor Ive ever dealt with! Always professional, efficient and provides over the top customer service! Thanks for always making my service experiences great
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Google Review
- November 15, 2019
Left by Cecelia Huff
Great service all the time by the dynamic service team!
Review on Cars.com
Cars.com Review
- November 14, 2019
Left by Rodney Poole
Sean came to my assistance when my S500 would not start. He was prompt, efficient friendly and most helpful. After he left, my trunk would not close. Sean happily returned promptly, fixed the problem and was on his way. Outstanding service!!!
Review on Google
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DealerRater Review
- November 13, 2019
Left by ismailabdin
Excellent customer support and taking care of my vehicle also extended service warranty are amazing, I was really happy with the service being provided by Mercedes service center
Review on DealerRater
DealerRater Review
- November 13, 2019
Left by Psmen
Every nice experience, everyone there was professional, knowledgeable, and polite. It was everything one would expect when purchasing a Mercedes-Benz. I will highly recommend this dealership to any and all my friends.
Review on Edmunds.com - Sales
Edmunds.com - Sales Review
- November 13, 2019
Left by psmen60
It was very nice dealing with all the people at Mercedes-Benz of Richmond. Everyone was polite, courteous, and professional. Our sale person Fadil was extremely helpful and knowledgeable.
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DealerRater Review
- November 10, 2019
Left by sa
Sales, Service and after-sales support exceeded my expectations.. I think that says it all..\
Your twenty five-word limit is annoying. Ad libum, Ad libum ad libim,
Review on DealerRater
DealerRater Review
- November 10, 2019
Left by Holly
Excellent service, prompt, called to confirm service, before the service department opened. Had the car ready for pick up as promised. Professional and courteous. Would definitely recommend
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Google Review
- November 02, 2019
Left by Rachel Piacentini
Was able to get in for service within 2 days and a loaner was provided. Service was great and I was contacted about additional items that I may consider doing at the same time to consolidate appointments. Very happy with the service!
Review on Google
Review on Google
Google Review
- November 02, 2019
Left by Janice Renehan
Steven was very nice and the service was completed more quickly than expected.
Review on DealerRater
DealerRater Review
- November 01, 2019
Left by Psimpson
Chris Garland always looks out for me and my car service experience. He is an professional and a true positive reflection on Mercedes. He oversees the service and educates me on what to expect in future to maintain my car. My plan to to keep it in good condition for a long time. I have been working...
Review on DealerRater
DealerRater Review
- November 01, 2019
Left by CAS
This is my third MB since 2003 and I have always had great service from both the service department and new car sales personal. I would certainly recommend Mercedes-Benz of Richmond.
Regards,
Steve Albis
CAS Associates, Inc.
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Review on Google
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Google Review
- October 25, 2019
Left by Dalila Moroianu
Patrick Thomson has a one of the best, smartest and it was truly a pleasure working with him!
Review on Cars.com
Cars.com Review
- October 24, 2019
Left by P. Chavis
My service advisor, Logan, was as always, extremely professional, knowledgeable and most importantly honest.
Review on Cars.com
Cars.com Review
- October 24, 2019
Left by Yogi Biggs
The service was quite exemplary. The car was finished early and the loaner was ready on time.
Review on DealerRater
DealerRater Review
- October 24, 2019
Left by Jerome
Sherry was on it from the first moment we dropped off our car, to my pickup. People need to know where to find amazing service and this place gets it.
Review on Google
Review on Google
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DealerRater Review
- October 18, 2019
Left by jfraysse
Mike Rosen is a Great Salesperson! He tirelessly worked with my wife as she went through so many options for her new vehicle. His knowledge of Mercedes Products is excellent and his attitude and patience are exceptional! Thank you, Mike!
Review on Google
Review on Google
Google Review
- October 17, 2019
Left by Sean Hamilton
Fast friendly and great customer service
Review on DealerRater
DealerRater Review
- October 17, 2019
Left by jstapleton
I am very happy. There were issues with buying the right vehicle however Joey, Mike and General Manager Keith corrected everything to perfection. It is not the mistakes you make. It"s how you handle your mistakes, and they did GREAT.
Review on Google
Google Review
- October 16, 2019
Left by Ahshah Martin
Sherry was excellent and everyone there was so nice
Review on Cars.com
Cars.com Review
- October 16, 2019
Left by TC
Felt welcomed and accommodated from the moment I walked into the door. Always a pleasure to visit the West Broad location. Keep up the good work!!!!!
Review on Google
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DealerRater Review
- October 15, 2019
Left by Dennis Wong
My experience was wonderful thank you to the great salesman Mike Rosen and his expertise and the wonderful financial consultant Kathie Mclain. I Highly recommend this dealership
Review on DealerRater
DealerRater Review
- October 15, 2019
Left by Arlene Williams
Excellent experience and the salesman Mike Rosen is very knowledgeable and customer friendly. I also loved the waiting area with the snacks. The parts department was also great.
Review on DealerRater
DealerRater Review
- October 15, 2019
Left by Eddie
As always, the dealership provided us with great service -- met our needs and wants with total professionalism. I would go back for any future vehicle needs,
Review on DealerRater
DealerRater Review
- October 14, 2019
Left by Excellent Service
My experience from beginning to end is always been first class. I appreciate the attentiveness of the staff and excellent communication. Always go above and beyond.
Review on Yelp
Yelp Review
- October 14, 2019
Left by Emma J.
I have been with Mercedes for two years now and like my car but have had the absolute worst dealership experience of any car I have ever owned. The customer service is unpleasant and unhelpful to the point where I will trade in my car simply so I don't have to work with this dealership. Not at all...
Review on Google
Google Review
- October 14, 2019
Left by Kenneth Blaisdell
Excellent, timely service. Impressive.The B Service experience was outstanding. The team does it right. KC Blaisdell
Review on Google
Google Review
- October 11, 2019
Left by Will Rinehardt
Logan was exceptional! I called Mercedes and told them my fuel pump was going bad and gave them my VIN for my 2006 E 350. Mercedes said it was under warranty/recall and take it to an authorized dealer. Took it to these guys for a full replacement and it was free of charge, with zero grief! Great...
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DealerRater Review
- October 10, 2019
Left by Robert D
The service center is the best. Logan makes it a pleasant experience. I was very pleased with the total experience. I highly recommend Mercedes Benz of Richmond.
Review on DealerRater
DealerRater Review
- October 10, 2019
Left by jckiniry
Went in for the routine maintenance. The experience from the drop off to the maintenance to the pick up was great. The loaner is a huge value.
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Cars.com Review
- October 09, 2019
Left by Bryan G Fisher
Your salesman Erwin Rich is a incredible salesperson. He really knows how to convince someone to achieve a sale. Great personality.
Review on Google
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Cars.com Review
- October 09, 2019
Left by Carlos Domenech
Took the car for the A Service and four wheel alignment.
They had my car loaner ready, applied discount from MB and had the service completed by noon.
Would go back again!
Review on Cars.com
Cars.com Review
- October 09, 2019
Left by Hosna Aly
Steven an Patrick were very helpful. I dry my car to discover why the engine light came on. Steven gave a loaner car and when my car was done, they contacted me to pick it. I definitely recommend this dealer for repair.
Review on Google
Review on Google
Google Review
- October 09, 2019
Left by Page Booth
This is my 3rd purchase with MB of Richmond and there's a reason I continue to do business with them! Their sales people, customer service reps and service writers are professional and truly understand the value of providing a quality experience to their customers!
Review on DealerRater
DealerRater Review
- October 09, 2019
Left by Susan
Your customer service is the best....you all really know how to make the experience as pleasant as possible and I really appreciate it. Your professionalism is outstanding
Thank You
Review on DealerRater
DealerRater Review
- October 09, 2019
Left by Nomi
Easy check in and check out. Customer service rep was polite and understanding. Recommendation service for my car. Text messages to keep me up to day
Review on DealerRater
DealerRater Review
- October 09, 2019
Left by Evitakelly
This dealership met all of my needs. Charles was absolutely amazing and helped expedite the car buying process and answered all of my questions. I highly recommend them.
Review on Cars.com
Cars.com Review
- October 08, 2019
Left by Holley
The customer service was great and Chris took care of the car from the beginning to the end, informing me of items along the way. The loner car was a great help to me and bringing the car back with a full tank of gas was a small price to pay for the loner and I was happy to do so. The service on...
Review on DealerRater
DealerRater Review
- October 08, 2019
Left by Bob Pacek
A very pleasant experience. I arrived on time and was quickly and courteously checked in. I was waiting at the dealer for the work to be completed and it was. My car was ready in less than two hours.
Review on Cars.com
Cars.com Review
- October 08, 2019
Left by Anne Ring
Excellent service all around, especially from service manager Chris
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DealerRater Review
- October 03, 2019
Left by LUVMYBENZ
Very satisfied with service. Resolution of problem was completed in a timely manner..
Peter Bergdorf kept me apprised and explained what the problem was and how it was resolved.
Review on DealerRater
DealerRater Review
- October 03, 2019
Left by OldladyinRichmond
I truly feel taken care of at this service department. Calls kept me informed of progress being made, repairs needed, and costs involved. Good job MB. Great job Steve!
Review on Google
Google Review
- October 01, 2019
Left by Sheila Carr
Logan was great as always. I also enjoyed visiting with Christine in Finance. Thanks for such friendly and professional service!
Review on Google
Google Review
- October 01, 2019
Left by Dillon Flora
Great service and great customer experience!
Review on Google
Review on Google
Google Review
- September 27, 2019
Left by Sheila Carr
Logan was great as always. I also enjoyed visiting with Christine in Finance. Thanks for such friendly and professional service!
Review on Cars.com
Cars.com Review
- September 27, 2019
Left by Don
Need to improve offerings for those waiting for service on their cars. On Wednesday, all snacks had chocolate in them, Also, need more selections of drinks. How about diet Mt. Dew or some other alternative to diet pepsi
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DealerRater Review
- September 25, 2019
Left by Franco Laghi
I am very please with the degree of service given at Mercedes Benz dealership in Richmond.
The degree of excellence of the people in the service department is very high and I strongly recommend them.
Franco Laghi
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DealerRater Review
- September 17, 2019
Left by Joe
Excellence, responsive and caring. Mike is a consummate professional who knows his trade. He is engaging and exudes confidence and Is customer oriented. Absolutely superb!
Review on DealerRater
DealerRater Review
- September 17, 2019
Left by McPhereson
MB of Richmond fit me on an oversubscribed day for a check engine light problem. Turned out to be a fuel pump issue which they fixed immediately. I am not from the Richmond Area but only there one week a month. I really appreciate MB of Richmond accommodating my schedule as a non-resident MB owner.
Review on Google
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Google Review
- September 16, 2019
Left by Robert Sine
Always a great experience dealing with McGeorge Mercedes Benz. Both sales and service people are super knowledgeable and anxious to please their customer.
Review on Cars.com
Cars.com Review
- September 16, 2019
Left by E. Minnicks
It is a pleasure to receive the benefits of my request concerning my car. The staff is friendly, cooperative and attuned to your concerns. Good about scheduling you and getting the work done in a reasonable time. Good about explaining what is wrong with the car and giving a cost before the work is...
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Google Review
- September 13, 2019
Left by Michael Holmes
Right part at the right price...
Review on Google
Google Review
- September 13, 2019
Left by Philip Twumasi-Ankrah
I have been coming to Mercedes-Benz of Richmond for some time now to get services for my cars, an R350 and GL450, and I am happy to say that I receive great services everytime. Their service managers are cordial and very much ready to help always. I will not hesitate to recommend them to others...
Review on Google
Google Review
- September 13, 2019
Left by Ruble Hord
McGeorge did a top notch job with routineservice that we've been getting since 2005 !
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DealerRater Review
- September 10, 2019
Left by Regina
I was very pleased with my experience when I had
my E 300 serviced at your dealership. Everything
was handled with ease.
It was a pleasant experience.
Review on Google
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DealerRater Review
- September 08, 2019
Left by Ysabell
Sherry has assisted me twice now and both times has been extremely helpful and easy to work with. Service is always great and I always feel welcomed and informed of every detail.
Review on DealerRater
DealerRater Review
- September 06, 2019
Left by Sbarks benz
This was the first time I sat and wait for service, at Richmond West Broad st location Mr. Christopher Garland advisor was friendly, professional, efficient!!
Review on Cars.com
Cars.com Review
- September 05, 2019
Left by Patpool
We were looking for a late model, low mileage E classMercedes to replace our 2011 E
class. Although our 2011 only had 65,000 miles, it did not have many of the features that our other vehicles have, such as auto park, remote start, a good nav system, etc. The 2017 model we bought has everything we...
Review on Google
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Google Review
- September 04, 2019
Left by Ms. JuJuBeeLovee
Sherry Moore was very sweet and professional. She made sure that everything was taken care of for me. I also love Irvin Rich, he is a great salesman. My family loves MZB of Richmond, we highly recommend them.
Review on Google
Google Review
- September 04, 2019
Left by Pam Doser
Took my Mercedes in for an oil change. Asked them to look at my rear brakes and rotors for which the rotors were grooved. When i brought my mercedes i was told it was covered under my warranty. Thats a lie cause they were not covered under the warranty. I was lied to and misled. Was told it would be...
Review on DealerRater
DealerRater Review
- September 04, 2019
Left by Mike Pishner
MB of Richmond always takes great care of me. I wont take my Mercedes anywhere else. Thank you MB of Richmond, Im a customer for life!
Review on Google
Google Review
- September 04, 2019
Left by Brenner Tobe
It was an excellent buying experience. No pressure helpful and courteous staff. Thanks Mike Rosen and the others at Mercedes-Benz Richmond.
Review on DealerRater
DealerRater Review
- August 30, 2019
Left by Car Guy
On time, on estimate, courteously handled. Christ Garland is a customer service ace. Opportunity to have a "loaner" is particularly attractive since we commute 100+ miles to the shop.
Review on Google
Google Review
- August 30, 2019
Left by Alex Trajcevski
Service department extremely poor. Inconsistent practices with respect to what is and is not under warranty. Frequent communication is ineffective and has no value if the messages are varied. Purchased pre-owned vehicle and whilst the sales process was positive the service under warranty has left a...
Review on Google
Review on Google
Google Review
- August 28, 2019
Left by Maurice Chemweno
My car had a vibration that was difficult to diagnose. Sherry kept me posted all along the diagnosis and repair process. The issue had to be escalated over several technical levels in the US & Germany before it was finally fixed. I havent had any issues with the car since I got it back
Review on Google
Review on Google
Google Review
- August 28, 2019
Left by LiZ Draper
For many years, very helpful and trustworthy!
Review on Google
Google Review
- August 27, 2019
Left by Enrique Escalante
(Translated by Google) Everything was unbeatable. From the reception of the car until it was delivered to me.(Original)Todo estuvo inmejorable. Desde la recepcin del automvil hasta que me lo entregaron.
Review on Google
Google Review
- August 27, 2019
Left by Clarence MIlls
Everyone is very helpful, responsive and knowledgeable.
Review on Google
Google Review
- August 27, 2019
Left by Julia Blackwell
Sherry Moore was very sweet and professional. She made sure that everything was taken care of for me. I also love Irvin Rich, he is a great salesman. My family loves MZB of Richmond, we highly recommend them.
Review on Google