Adam was great. He helped me find the right GLS450 when the one we were interested in was sold.

View on DealerRater

I recently had the pleasure of working with Hakim Gaber at Mercedes‑Benz of Richmond, and it was truly the best car buying experience I’ve ever had. Hakim was an excellent communicator from start to finish. Most of the process was handled quickly and efficiently through just a few text messages and...

Read more

Great customer service my second time buying from them awesome company very nice cars will definitely be back

View on DealerRater

I can't say enough wonderful things about Hakim. He is a breath of fresh air in the car sales arena. He was dedicated to making sure I had a great experience, and very kind and thoughtful.

View on DealerRater

Hakim was a great salesman made the process very simple and smooth. Helped me pick the right car for me and make the right decision. Definitely coming back to him for my next car!

View on DealerRater

A professional operation, good inventory available, my time was respected and the transaction effected efficiently

View on DealerRater

Hakim was a real professional I appreciate is communication during the entire transaction. Thanks for your help! Keep it going I will be sending referrals your way!

View on DealerRater

Hakim was very professional, patient and great to work with throughout the car buying process. He answered all of our questions and made us feel comfortable. I am going to refer him to my friend who is also looking to purchase a car!

View on DealerRater

Fair price for a hard-to-find used vehicle with a stress-free purchase process.

View on DealerRater

Hakim Gaber was a pleasant professional representative. I will do business with him again and recommend anyone I know who is seeking to purchase a vehicle

View on CarGurus

Great service and fair price, most done online . Car was clean and ready to go.

View on DealerRater

Great customer service exhibited by all staff members. Great loaner vehicle. Convent operating hours and clean men's restroom.

View on DealerRater

Great service, quick response, kind and not pushy from the salesman. Definitely recommend to others!

View on DealerRater

Dealership service department was prompt with service. Only word of complaint is please do not do a courteous vehicle wash if the vehicle does not need it.

View on DealerRater

Steve was an excellent service advisor. Extremely professional and conscientious. Everything was handled perfectly and I got my car back the same day.

View on DealerRater

I was anticipating a stressful transaction but truly surprised at the professionalism of everyone. Overall a wonderful experience.

View on DealerRater

It was a quick in and out. No hassles. Convenient location. I got a free state inspection.

View on DealerRater

Grant is very professional, and I recommend him to any customer, he offers the best customer service experience.

View on DealerRater

Mercedes Benz of Richmond is the best, this is my third vehicle I’ve purchased from them. The service department is top notch as well.

View on DealerRater

Steven was very knowledgeable and pleasant to work with. He kept me posted on the status of my vehicle. I also requested a loaner while my vehicle was being serviced and the loaner provided was luxurious.

View on DealerRater

I came in to pick my vehicle up from being serviced. The service agent who worked with me to drop my vehicle off walked right past me without acknowledging me or taking the time to review what was done to my vehicle. My previous service agent was much more customer oriented. Service I receive from...

Read more

Very professional team and everyone was very attentive to our needs. Knowledgeable representatives as well that were able to answer all of our questions.

View on DealerRater

Fine... however, I wish he had been more upfront about why this vehicle was traded with so few miles on it. As it turns out, this vehicle has one of the worst gas mileage reputations in the country. I knew trucks were historically less efficient, but this vehicle's gas mileage is 10-13 mpg. My bad,...

Read more

My experiences in the past were frustrating. But since my last appointment changes have been made and this time my experience was exceptional. Thank you for hearing us!

View on DealerRater

This was truly an effortless experience. Everyone was knowledgeable, professional and helpful. Absolutely love the new car!

View on DealerRater

I had such a great experience buying my car here! Hakim was beyond awesome! He was super friendly, helpful, and really made me feel comfortable. He listened to what I wanted, showed me options in my price range, and didn’t pressure me at all. The whole process was surprisingly quick and easy, and he...

Read more

New service staff could have been more welcoming. The area is undergoing renovations, but no one told you where to go, just looked at you like they didn’t know what to say. Really weird experience, especially since the former staff was very nice and better organized.

View on DealerRater

Hakim was very helpful. The final purchase took longer than it should have because of the conversation that had to take place around warrant offers. We were paying cash by bank check, and it should have been quick.

View on DealerRater

The person who scheduled the service entered the incorrect date and time in the system which I had to call back and change and he spelt the issue as ‘breaking’ instead of the correct word ‘braking’ .,

View on DealerRater

Great experience nice and friendly associates I would highly recommend this location to anyone. Five star experience

View on DealerRater

Working with Danny was genuinely one the best car-buying experience I’ve ever had. From the moment I walked in, he was professional, patient, and incredibly knowledgeable. He took the time to explain every detail without any pressure, made sure I understood all my options, and helped me find exactly...

Read more

Best new car buying process I have ever had. Stopped by the dealer on day 2 of new car shopping. They were an hour from closing Danny came out in the cold to meet us answered every question. He took us serious despite my wife and I being in the early stages of buying. Because of our schedule and...

Read more

Mercedes Benz of Richmond went above and beyond to accommodate my purchase! Highly recommend Hakim for your next purchase!

View on DealerRater

I was in for a State Inspection. The Service Advisor, Steve Powers, was courteous and informative. The wait time was minimal. Very positive experience.

View on DealerRater

Very helpful and made this experience easier and informative so I could make a decision

View on DealerRater

We had a very positive experience! Our salesman Hakim Gabe was very professional and very helpful!

View on DealerRater

Great service and interaction with customer. Time and patience from everyone to make sure I was happy with my new car!

View on DealerRater

The sales team was extremely professional, knowledgeable, and made the entire process smooth, easy, and enjoyable.

View on DealerRater

A League of Dedicated Professionals! Met and exceeded my expectations in service, pricing, and professionalism. Danny is a one of a kind dealer. I deciced to make the 2 hour drive to the dealership to purchase this vehicle with the hopes of NOT leaving in the same vehicle I arrived in. Danny made...

Read more

I was having an issue with a tire and decided to stop in first thing Saturday morning. I was able to get the issue resolved and be on my way in about 45 minutes.

View on DealerRater

I had an excellent experience at Mercedes-Benz of Richmond thanks to Danny. He was professional, well-informed, and most importantly, respectful of my time. Danny didn't waste a single moment—once it was clear I was ready to buy, he efficiently moved the process forward and got me out the door...

Read more

My service advisor; Tavaras was super helpful. He was able to fit me into the schedule without a set appointment. When a car has to go into service it’s stressful for the owner. The service advisors have to deal with the front end of issues. While they don’t do the actual work and can’t control any...

Read more

my mom just bought 2025 GLE. Danny was very professional and knowledgeable and fast responding. my mom really enjoys new MB. thank you MB richmond va

View on DealerRater

I recently purchased an AMG C43 from Mercedes-Benz of Richmond and had an excellent overall experience working with Kervin Ridgley. Kervin was exceptional throughout the process, taking considerable time to thoroughly walk us through the vehicle's features and functions in detail. This level of...

Read more

I recently purchased a 2026 Mercedes GLC43 and had a fantastic experience. I worked with Danny Feagans on the purchase and found him to be very knowledgeable and incredibly attentive to my needs in finding the right vehicle for me. Unfortunately, they did not have the right car for me on their...

Read more

Took extra time orienting me to my new Mercedes, and has even been available post transaction for quick text instructions to operate all things Mercedes. Thank you, Danny!

View on DealerRater

We were driving on the interstate when the red battery warning light went on on the dashboard. We proceeded to the nearest Mercedes dealership and the were so gracious and accommodated us at 2pm on a Friday afternoon. Tavaris our advisor immediately assessed the situation (we had suitcases and 2...

Read more

Danny was very attentive and took into consideration my specific needs. A new vehicle was not in my budget. I searched the pre-owned lot with Danny’s guidance. Initially I was unable to find a vehicle within my preferred style and budget. Before leaving Danny direct me to a vehicle that recently...

Read more

Kervin Ridgley is the premier representative for sales at Mercedes Benz of Richmond. Customer service is superb.

View on DealerRater

Great service staff and helpful and patient. Offered loaner car which was a dig help.

View on DealerRater

Ok

View on CarGurus

Brought my car in for routine maintenance: brake fluid, coolant, transmission, state inspection and a leaking tire valve. Got it all done ahead of schedule and cheaper than what was initially quoted. Grant was great to work with!!

View on Edmunds.com - Service

Hakim, our sale's rep, took great care of us during the transaction and afterwards.

View on DealerRater

The service was really excellent Right away he took care of the service with full satisfaction

View on DealerRater

All of my questions were answered properly and direct to the point.

View on CarGurus

Both Kervin and Adam were very helpful and we greatly appreciate their working with us. We especially appreciate Kervin's patience as it has been 2 years. :) thank you!

View on DealerRater

Danny was a great partner in the sale from beginning to end. Excellent communicator, kept me apprised of progress during the whole ordering process. Very straightforward, which is refreshing in a car sales process. No surprises. Wanted to make sure I was satisfied at each stage. Recommend Danny...

Read more

Dealership is under renovation so it is hard to rate the facility. But the employees were friendly, helpful and accommodating.

View on DealerRater

Every time I go to this location I am met with help and friendliness. From the service coordinator to the techs I’ve never had a bad experience. I will continue to come here for vehicle service.

View on DealerRater

Quick fast process. Very good customer service!

View on CarGurus

Work done correctly and excellent customer service. Good experience will bring me back for all my service needs.

View on DealerRater

I always have a great experience with this Company when bringing in my vehicle for service. My Tech Advisor, Tavaras Daniels, is the BEST. He makes sure to keep me updated from the start of service until finished. He is definitely pleasure to work with.

View on DealerRater

My salesman was very helpful and I purchased.

View on CarGurus

I cannot begin to describe the incredible level of customer service we received at Mercedes- Benz of Richmond. From the moment I placed a call into the dealership and spoke to Danny all the way through post purchase follow up to ensure our satisfaction, it has been a wonderful experience. Every...

Read more

bunch of frauds at this dealership - trying to sell a car that they know has had a fender bender without it being reported anywhere in the vehicle history - when confronted about it, pretending they didn't know, even though they clearly did; even went so far as to state they would continue to try to...

Dealer Replied: Dear Karun Arora, Thank you for your feedback regarding your 2025 BMW 5 Series purchase. We take your concerns seriously. The vehicle has a clean Carfax, and all known information was disclosed to you, including during your pre-purchase inspection at a BMW dealership. The PermaPlate charge was also fully disclosed with a substantial price adjustment provided. We strive for transparency and regret any dissatisfaction. Please contact me at 804-755-9300 to discuss your desired resolution. Warm Regards, Joe Norris General Manager

Read more

[non-permissible content removed] at this dealership - trying to sell a car that they know has had a fender bender without it being reported anywhere in the vehicle history - when confronted about it, pretending they didn't know, even though they clearly did; even went so far as to state they would...

Read more

The service team always takes good care of me. My sales person Kervin always stops to greet me.

View on DealerRater

Unfortunately car I wanted sold before I got there but sales associate called me to let me know

View on CarGurus

My appointment was easy to schedule and the service was conducted in a timely manner.

View on Edmunds.com - Service

Knowledgeable, friendly, and attentive; made the process seamless and enjoyable. Highly recommend their excellent experience!

View on DealerRater

The seller is very good his name, Hakim and help me a lot and i’m happy with the deal

View on DealerRater

It was a pleasant experience interacting with this dealership. Everyone was helpful and courteous. Steve was very helpful and made me feel comfortable that my car would be serviced professionally. He communicated the status of the work to be done and was very knowledgeable about what was needed. I...

Read more

Hakim was so helpful and patient as we worked through the process to buy a new car. His personality immediately created a feeling of trust that I would be guided to the right fit. He patiently searched for options for me as I changed the features I wanted along the way. I would 110% recommend Hakim...

Read more

Hakim was great to deal with. Low pressure and great with communication through the process.

View on DealerRater

Steve took very very good care of me! he not only earned my trust right away, he made me feel like I am a member of the MB family there at Mercado. I recently lost my husband to cancer and have such a hard time catching up- but Steve and the service team really went above and beyond to make me feel...

Read more

Provided very good follow up.

View on CarGurus

Great service experience! New tires, inspection, oil change - all done in a day and I had a loaner! The process was very easy and the estimate was right on. Thanks!

View on DealerRater

Great vehicle service and customer service! I would recommend this dealership for anyone interested in buying a Mercedes-Benz!

View on DealerRater

Adam was exceptional! Great customer service, incredibly knowledgable and made the overall buying experience easy.

View on DealerRater

I came in frantic regarding how my Mercedes was driving. Steve my account rep. Listened and explained what they were going to check for me. Long story short. When I left the Mercedes dealership I felt like I was driving a different car. I am so happy with my GLE 350. Thank you Steve and the team!

View on DealerRater

Very helpful and fast service. Taverras was excellent and worked very hard to help get my car fixed.

View on DealerRater

Service was completed in a timely manner. Had to clean grease from driver seat left by staff. Car wash was adequate, but door jams and tailgate showed water spots.

View on DealerRater

Steve Hunnewell is the best service advisor I have ever worked with at any dealership. He is the reason we go to Mercedes of Richmond.

View on DealerRater

Armani was great. Very helpful And knowledgable. They did a great job and would buy from them again.

View on DealerRater

Irvin and whole staff are fantastic and went above to make us feel comfortable and valued as a customer.

View on DealerRater

Received excellent service from my service advisor, Steve Hunnewell, who arranged a loaner car for me when additional parts were needed, and kept me informed throughout the process.

View on DealerRater

I drove into dealership about tire sounding like going flat but display not showing that a tire was losing air. Come to find out there was screw in tire & needed to be replaced. Still don’t know why display didn’t show low air so Dealership offered free alignment next visit so I could pick up same...

Read more

The service was excellent, and the wait time was exactly as I had been quoted. Everyone was courteous and friendly.

View on DealerRater

Summer Price did a good job in setting up an appointment to the have the remote camera replaced on our 2024 GLB250

View on DealerRater

The dealership expedited the delivery of my 2025 GLC300. The sales person Armani Masud set up my iPhone on blue tooth and when over the operation of my display screen.

View on DealerRater

The service was excellent. Prompt diagnosis of my problem (bad spark plug, replaced coil and all spark plugs). Service was finished in under 24 hrs.

View on DealerRater

This was my first time buying online and they made everything so easy. They responded promptly and professionally. I made the 4 hour drive and they had me on...

View on CarGurus

Very professional staff with excellent customer service. The diagnostic service for my “check engine” light was done in. A timely manner. The problem was explained clearly along with the cost estimate

View on DealerRater

It’s first time for me and its Very bad customer service, no feedback and no internal communication between team working inside the same branch. I dropped off my car in service center Friday night for B1 service and in Saturday morning no feedback I called service center at 10:00 am to check what...

Read more

Great customer service! The facility is very well maintained even through the renovations. the mechanical staff was great as well as they fully explained what was needed

View on DealerRater

So I love Mini Coopers, who knew I would find the mini for me at Mercedes Benz of Richmond. Armani, she is most likely the best Mercedes specialist and helped me with my mini purchase and was spot on w all my questions. When I need to move to a Mercedes. Armani is my go to at MB Richmond. Take...

Read more

Courteous and helpful service - easy to arrange appointments for services and loaner vehicles. Steven Hunnewell made it all happen without hassle.

View on DealerRater

This was my first visit to the dealership for service. Was satisfied with the experience in all respects.

View on DealerRater

The work is always quality, but the updates were not as consistent as previously with mt man Steven, but I guess you all had him working hard during my most recent visit for repairs, Overall, I was pleased with my service work, but more updates would be appreciated!

View on DealerRater

After trying to work with 6 other dealers that failed me, Richmond came through. I have nothing but great things to say.

View on DealerRater

Dealer was very responsive but we don't have the cash just yet. Our credit isn't good and we don't want to finance it.

View on CarGurus

Always treated with respect and their communication is great on what repairs are needed. I really like the video they send you of your car being worked on!

View on DealerRater

Your Dealership is one of the Best. This is my 7th M B . Now I have S550e Hybrid - which drives like a dream. The service Manager Mr. Steve Powers was wonderful in explaining me the Problems - He contacted Extended Warranty Company - Got Authorized & Fixed my car with 2 New Tires, Balanced & 4 Wheel...

Read more

I think I have adequately expressed my satisfaction with the service that was rendered and believe you should not request your clients to say more by filling out this space as mandatory. Robert F. Kay Sr.

View on DealerRater

Very professional and friendly staff. Easy to do business with. I was in and out in a timely manner.

View on DealerRater

Was from out of state and I Purchased a BMW XM from this dealer. Hakim was a great sales associate to work with. He answered all my questions and was very helpful in making a smooth transaction. Will be referring this dealer to family and friends.

View on Edmunds.com - Sales

Great, knowledgeable, staff. The surrounding are always clean and inviting. Everyone I dealt with was professional.

View on DealerRater

Pretty efficient and good at keeping me apprised of service matters. Staff in service and parts were friendly and helpful.

View on DealerRater

They rip you off left and right. They charge $700 labor to change 2 break pads.

View on DealerRater

The staff is very friendly and professional. I left very satisfied. Thank you very much

View on DealerRater