DealerRater Review
- June 27, 2026
Left by Deb.wms6
We enjoyed our experience at Richmond Mercedes. Hakim was very accommodating and anticipated our needs.
DealerRater Review
- June 22, 2026
Left by maricopa lawater
Service was prompt and service advisor friendly and informative. Only small beef was coffee machine only made 1/2 cups of coffee.
DealerRater Review
- June 20, 2026
Left by Richard Shepherd
Hakim was outstanding. He was very responsive to our needs and quite informative throughout the purchasing process. Your service organization is another story. We have had several questions / issues with our CLE and they do not answer calls in a timely manner. And when I did talk to your...
DealerRater Review
- June 12, 2026
Left by Okie-dokey
Always cordial. They are good at keeping the customer informed about the status of the vehicle while in-service
DealerRater Review
- June 07, 2026
Left by Gene
Excellent service as always. Steve is my service provider and he is always very helpful and accommodating.
DealerRater Review
- June 06, 2026
Left by Alisasimmons50
Hakim was Great!!! My purchase went smooth. The day coming in to seal the deal from the day coming back to pick up vehicle. He was knowledgeable and patience with all questions. This buying purchase was a Great experience
DealerRater Review
- June 05, 2026
Left by Barbara.belsky23
Mercedes Benz of Richmond is an exceptional dealership. This is evident, not solely because of the beautiful automobiles and facility, but the Sales Team is impeccable! My Sales Representative was Hakim. This gentleman surpassed the caliber of character and professionalism we expect from A Mercedes...
DealerRater Review
- June 05, 2026
Left by brucebgray
Mason was very knowledgeable and helpful. My service was completed quickly and my car was returned to me freshly cleaned!
DealerRater Review
- May 20, 2026
Left by Courtneyjackson22
Yakima was amazing to work with! It was a pleasant, efficient and friction free experience! I was in and out in about an hour or so. Well worth the drive from Delaware!
DealerRater Review
- May 07, 2026
Left by dlogary
Everyone was very friendly and provided excellent service. They really made the buying process as painless as possible. There was no high pressure sales tactics. We’ll definitely consider them for other cars in the future.
DealerRater Review
- May 05, 2026
Left by katrinmotk
Morgana was excellent to work with! Appreciate the same day services! Thank you very much
DealerRater Review
- April 27, 2026
Left by lrhodes
We were traveling and had a road hazard incident. The folks in Richmond were great and got us back on the road quickly
DealerRater Review
- April 20, 2026
Left by andolyn
My salesperson was Armani and she was exceptional! As a retired military officer, I am all about the bottom-line and not wasting time. Upon speaking with Armani was I cleared about the type of vehicle I was interested in purchasing. Armani was not able to locate the vehicle and price point but...
DealerRater Review
- April 09, 2026
Left by Mzlbey
Hakim was absolutely outstanding throughout my sales experience. Respectful, professional and knowledgeable. Excellent customer-focused service.
DealerRater Review
- April 06, 2026
Left by Ayan
Hakim had been very good althrough out buyout process and suggest Hakim to be reliable sales person
DealerRater Review
- April 04, 2026
Left by Pgregory1960.pg
HAKIM was my salesman and was very professional and very knowledgeable about my Mercedes 2019.
DealerRater Review
- April 03, 2026
Left by maloyj
The sales lady was very good and did a good job clearing my trade in and helping me with the new car
DealerRater Review
- April 03, 2026
Left by Adavispervall23
My service provider Mason was absolutely amazing, he was so professional, knowledgeable and patient...He went above and beyond to make my experience comfortable,.I was a nervous reck not knowing what to expect and he thoroughly explained the process in its entirety 👌🏿👌🏿👌🏿His customer service was...
DealerRater Review
- March 30, 2026
Left by kspessard
The team in the service department is outstanding in scheduling and communication with the customer. Most appreciated!
DealerRater Review
- March 20, 2026
Left by Amybwatson88
We were very happy with our experience at Mercedes-Benz of Richmond. Our sales associate was Hakim Gaber and he was very helpful at guiding us through the process.
DealerRater Review
- March 20, 2026
Left by paladyn
I am always comfortable taking my car to this dealership for service. I trust them to do a great job in all areas of service. They are attentive to the needs of my car; and they keep me informed of what is happening and when. Bringing in the car and picking it up after service is flawless. The...
DealerRater Review
- March 18, 2026
Left by raymollie1
Was very happy with the fast service I received. Customer service was excellent and solved my problem
DealerRater Review
- March 11, 2026
Left by jjessee
Adam was great. He helped me find the right GLS450 when the one we were interested in was sold.
DealerRater Review
- March 05, 2026
Left by Tim Briggs
I recently had the pleasure of working with Hakim Gaber at Mercedes‑Benz of Richmond, and it was truly the best car buying experience I’ve ever had. Hakim was an excellent communicator from start to finish. Most of the process was handled quickly and efficiently through just a few text messages and...
DealerRater Review
- February 22, 2026
Left by Robinsontia911
Great customer service my second time buying from them awesome company very nice cars will definitely be back
DealerRater Review
- February 20, 2026
Left by Tiffanyhurtclark
I can't say enough wonderful things about Hakim. He is a breath of fresh air in the car sales arena. He was dedicated to making sure I had a great experience, and very kind and thoughtful.
DealerRater Review
- February 16, 2026
Left by Azizsalama92
Hakim was a great salesman made the process very simple and smooth. Helped me pick the right car for me and make the right decision. Definitely coming back to him for my next car!
DealerRater Review
- February 13, 2026
Left by tylerlincks
A professional operation, good inventory available, my time was respected and the transaction effected efficiently
DealerRater Review
- February 07, 2026
Left by Dduncan517
Hakim was a real professional I appreciate is communication during the entire transaction. Thanks for your help! Keep it going I will be sending referrals your way!
DealerRater Review
- February 06, 2026
Left by Annaluse
Hakim was very professional, patient and great to work with throughout the car buying process. He answered all of our questions and made us feel comfortable. I am going to refer him to my friend who is also looking to purchase a car!
DealerRater Review
- February 02, 2026
Left by cameronmartz
Fair price for a hard-to-find used vehicle with a stress-free purchase process.
CarGurus Review
- January 30, 2026
Left by Denise
Hakim Gaber was a pleasant professional representative. I will do business with him again and recommend anyone I know who is seeking to purchase a vehicle
DealerRater Review
- January 22, 2026
Left by cmnoble
Great service and fair price, most done online . Car was clean and ready to go.
DealerRater Review
- January 16, 2026
Left by harveysps
Great customer service exhibited by all staff members. Great loaner vehicle. Convent operating hours and clean men's restroom.
DealerRater Review
- January 15, 2026
Left by Tara.talbott12
Great service, quick response, kind and not pushy from the salesman. Definitely recommend to others!
DealerRater Review
- January 11, 2026
Left by bbowser
Dealership service department was prompt with service. Only word of complaint is please do not do a courteous vehicle wash if the vehicle does not need it.
DealerRater Review
- January 08, 2026
Left by S550&ML400
Steve was an excellent service advisor. Extremely professional and conscientious. Everything was handled perfectly and I got my car back the same day.
DealerRater Review
- January 02, 2026
Left by Periowang
I was anticipating a stressful transaction but truly surprised at the professionalism of everyone. Overall a wonderful experience.
DealerRater Review
- December 30, 2025
Left by terry.welles
It was a quick in and out. No hassles. Convenient location. I got a free state inspection.
DealerRater Review
- December 27, 2025
Left by pavan.ravulaparthy
Grant is very professional, and I recommend him to any customer, he offers the best customer service experience.
DealerRater Review
- December 21, 2025
Left by kermitgresham
Mercedes Benz of Richmond is the best, this is my third vehicle I’ve purchased from them. The service department is top notch as well.
DealerRater Review
- December 20, 2025
Left by Satisfied Customer
Steven was very knowledgeable and pleasant to work with. He kept me posted on the status of my vehicle. I also requested a loaner while my vehicle was being serviced and the loaner provided was luxurious.
DealerRater Review
- December 18, 2025
Left by Alake McDonnough
I came in to pick my vehicle up from being serviced. The service agent who worked with me to drop my vehicle off walked right past me without acknowledging me or taking the time to review what was done to my vehicle. My previous service agent was much more customer oriented. Service I receive from...
DealerRater Review
- December 11, 2025
Left by Kamoran95
Very professional team and everyone was very attentive to our needs. Knowledgeable representatives as well that were able to answer all of our questions.
DealerRater Review
- December 09, 2025
Left by Jagibbs3
Fine... however, I wish he had been more upfront about why this vehicle was traded with so few miles on it. As it turns out, this vehicle has one of the worst gas mileage reputations in the country. I knew trucks were historically less efficient, but this vehicle's gas mileage is 10-13 mpg. My bad,...
DealerRater Review
- December 08, 2025
Left by Hobbitira
My experiences in the past were frustrating. But since my last appointment changes have been made and this time my experience was exceptional. Thank you for hearing us!
DealerRater Review
- December 06, 2025
Left by Gsnaksisjs e
This was truly an effortless experience. Everyone was knowledgeable, professional and helpful. Absolutely love the new car!
DealerRater Review
- December 04, 2025
Left by Mickaela Arrington
I had such a great experience buying my car here! Hakim was beyond awesome! He was super friendly, helpful, and really made me feel comfortable. He listened to what I wanted, showed me options in my price range, and didn’t pressure me at all. The whole process was surprisingly quick and easy, and he...
DealerRater Review
- December 01, 2025
Left by alrowencsu
New service staff could have been more welcoming. The area is undergoing renovations, but no one told you where to go, just looked at you like they didn’t know what to say. Really weird experience, especially since the former staff was very nice and better organized.
DealerRater Review
- November 29, 2025
Left by Kacstuart
Hakim was very helpful. The final purchase took longer than it should have because of the conversation that had to take place around warrant offers. We were paying cash by bank check, and it should have been quick.
DealerRater Review
- November 24, 2025
Left by Philcoo
The person who scheduled the service entered the incorrect date and time in the system which I had to call back and change and he spelt the issue as ‘breaking’ instead of the correct word ‘braking’ .,
DealerRater Review
- November 24, 2025
Left by xdd804
Great experience nice and friendly associates I would highly recommend this location to anyone. Five star experience
DealerRater Review
- November 22, 2025
Left by david.w.futrell1
Working with Danny was genuinely one the best car-buying experience I’ve ever had. From the moment I walked in, he was professional, patient, and incredibly knowledgeable. He took the time to explain every detail without any pressure, made sure I understood all my options, and helped me find exactly...
DealerRater Review
- November 17, 2025
Left by johnadent
Best new car buying process I have ever had. Stopped by the dealer on day 2 of new car shopping. They were an hour from closing Danny came out in the cold to meet us answered every question. He took us serious despite my wife and I being in the early stages of buying. Because of our schedule and...
DealerRater Review
- November 14, 2025
Left by PicklesG
Mercedes Benz of Richmond went above and beyond to accommodate my purchase! Highly recommend Hakim for your next purchase!
DealerRater Review
- November 13, 2025
Left by vjc15
I was in for a State Inspection. The Service Advisor, Steve Powers, was courteous and informative. The wait time was minimal. Very positive experience.
DealerRater Review
- November 08, 2025
Left by Arneicacrawford
Very helpful and made this experience easier and informative so I could make a decision
DealerRater Review
- November 07, 2025
Left by Sandysroka
We had a very positive experience! Our salesman Hakim Gabe was very professional and very helpful!
DealerRater Review
- November 07, 2025
Left by Bnbcook1
Great service and interaction with customer. Time and patience from everyone to make sure I was happy with my new car!
DealerRater Review
- November 07, 2025
Left by Paeerwal
The sales team was extremely professional, knowledgeable, and made the entire process smooth, easy, and enjoyable.
DealerRater Review
- November 03, 2025
Left by Williamhardy3
A League of Dedicated Professionals! Met and exceeded my expectations in service, pricing, and professionalism. Danny is a one of a kind dealer. I deciced to make the 2 hour drive to the dealership to purchase this vehicle with the hopes of NOT leaving in the same vehicle I arrived in. Danny made...
DealerRater Review
- November 01, 2025
Left by vsnead
I was having an issue with a tire and decided to stop in first thing Saturday morning. I was able to get the issue resolved and be on my way in about 45 minutes.
DealerRater Review
- October 30, 2025
Left by GB
I had an excellent experience at Mercedes-Benz of Richmond thanks to Danny. He was professional, well-informed, and most importantly, respectful of my time. Danny didn't waste a single moment—once it was clear I was ready to buy, he efficiently moved the process forward and got me out the door...
DealerRater Review
- October 27, 2025
Left by CN
My service advisor; Tavaras was super helpful. He was able to fit me into the schedule without a set appointment. When a car has to go into service it’s stressful for the owner. The service advisors have to deal with the front end of issues. While they don’t do the actual work and can’t control any...
DealerRater Review
- October 22, 2025
Left by jae
my mom just bought 2025 GLE. Danny was very professional and knowledgeable and fast responding. my mom really enjoys new MB. thank you MB richmond va
DealerRater Review
- October 22, 2025
Left by Tony Z
I recently purchased an AMG C43 from Mercedes-Benz of Richmond and had an excellent overall experience working with Kervin Ridgley. Kervin was exceptional throughout the process, taking considerable time to thoroughly walk us through the vehicle's features and functions in detail. This level of...
DealerRater Review
- October 21, 2025
Left by Sunone38
I recently purchased a 2026 Mercedes GLC43 and had a fantastic experience. I worked with Danny Feagans on the purchase and found him to be very knowledgeable and incredibly attentive to my needs in finding the right vehicle for me. Unfortunately, they did not have the right car for me on their...
DealerRater Review
- October 12, 2025
Left by karenwastler
Took extra time orienting me to my new Mercedes, and has even been available post transaction for quick text instructions to operate all things Mercedes. Thank you, Danny!
DealerRater Review
- October 01, 2025
Left by gailann413
We were driving on the interstate when the red battery warning light went on on the dashboard. We proceeded to the nearest Mercedes dealership and the were so gracious and accommodated us at 2pm on a Friday afternoon. Tavaris our advisor immediately assessed the situation (we had suitcases and 2...