DealerRater Review
- March 30, 2023
Left by rbkauf
A luxury brand, lousy service: my disappointing experience with a West Broad Mercedes dealership." I want to share the email I sent to the management of this dealership. I got no response at all. None. Zero. I am writing to tell you how disappointed I am with your sales team. My wife and I felt...
DealerRater Review
- March 30, 2023
Left by rbsimms29
Always good experience. Kerwin is professional and friendly. Service was great. Every need was met. Thank you.
Google Review
- March 30, 2023
Left by Adriana Nichole
I just called and spoke to someone in the parts department about a tire replacement.He was very kind and answered all of my questions. He then transferred me to a woman receptionist (Cynthia) to make an appt to come in.(I have a gash in my tire) (pretty urgent)She explained to me that they didn’t...
Edmunds.com - Sales Review
- March 30, 2023
Left by Bob
A luxury brand, lousy service: my disappointing experience with a West Broad Mercedes dealership." I want to share the email I sent to the management of this dealership. I got no response at all. None. Zero. I am writing to tell you how disappointed I am with your sales team. My wife and I felt...
Google Review
- March 29, 2023
Left by Alfonzo Hall
Matt our salesman was excellent! No pressure, took his time and allowed us to have our first time buying experience with Mercedes-Benz of Richmond to be wonderful! Will recommend this dealership in the future!
Google Review
- March 28, 2023
Left by Mary Millhiser
To date, it was the best experience I’ve had at MB of Richmond. The man who checked me out & the other man who rewashed my car (b/c of pollen) were very pleasant & thorough.
DealerRater Review
- March 28, 2023
Left by lytyler73
I was running about 20 mins behind because of traffic, they still saw me and got me in and out in under an hour
Google Review
- March 25, 2023
Left by Marlo Hernandez
Overnight shipping really is overnight shipping with these guys!
Google Review
- March 24, 2023
Left by Kostro Montina
This dealership was flexible in setting an appointment for a repair I needed that needed immediate attention. I was completely satisfied with the service done and the environment was friendly. Would totally recommend!
Google Review
- March 23, 2023
Left by chong pak
DealerRater Review
- March 22, 2023
Left by asu450@aol.com
My wife and I appreciated working with Logan Bunger and the efforts of those working behind the scene. Logan was informative, helpful, empathetic and followed through with a high level of professionalism. The same is to be said of those in the service department whom we haven’t had the pleasure of...
Cars.com Review
- March 21, 2023
Left by Mark W.
Cheryl Bowman (Sales) was very professional and provided terrific service during the entire purchase process! The rest of the staff was very helpful and efficient as well.
DealerRater Review
- March 21, 2023
Left by Lremoniaj
Very professional and courteous listens to the customer concerns has a beautiful waiting area and refreshments
DealerRater Review
- March 21, 2023
Left by dreavis
Drive in, immediately seen by service rep - timing explained. When one add'l thing required, provided loaner car and told when my car would be ready, which it was.
Google Review
- March 21, 2023
Left by Erica QUEE
I was impressed with my service and the service representative Steven H. He worked with me regarding my services and invoice. Thank you so much Steve.
Google Review
- March 21, 2023
Left by Valerie Coleman
Logan always goes the extra mile for customer service
Cars.com Review
- March 20, 2023
Left by Patricia Gould-Champ
They serviced my car and prepared me for a road trip. I was satisfied with the work and the timeliness of getting it done. thank you.
Google Review
- March 20, 2023
Left by Jacqueline Rogers
Cars.com Review
- March 19, 2023
Left by Matt
Got a new Service Rep., Tim, who is absolutely the best. He kept me aware of what was going on and what I should expect. He was very mild mannered and kept me at ease during my stay.
Google Review
- March 18, 2023
Left by John White
DealerRater Review
- March 16, 2023
Left by rockaway140
I was very pleased and appreciative of the thoughtful and efficient service provided by both Cheryl Bowman (Sales) and Steven Hunnewell (Service). They were very professional and helpful. Overall it was one of the best car buying experiences that I have ever had!
DealerRater Review
- March 16, 2023
Left by marydba
very responsive & customer first mentality! He D a very good experience with Tim & all others i dealt with on my k ast visit. All staff went out of their way to go above & beyond!!
Google Review
- March 16, 2023
Left by Marty Kilgore
Excellent customer service
Google Review
- March 16, 2023
Left by Joe Lutwin
Logan has been a pleasure to work with. I'm new to service at MB of Richmond and will continue to have my vehicle serviced here.
Google Review
- March 16, 2023
Left by Chris Albis
DealerRater Review
- March 14, 2023
Left by Staceylmor
I love my new car. Great experience. Irvin was wonderful and extremely professional to deal with!
Google Review
- March 14, 2023
Left by Elsbeth Wyatt
Enjoyed purchasing my Mercedes here in Richmond. The staff were very helpful and really went through all the features of my new car.
Google Review
- March 13, 2023
Left by Laura Pugliese
Google Review
- March 13, 2023
Left by William H
Responded on timely manner and good customer services
Google Review
- March 10, 2023
Left by Barbara Stotler
Cars.com Review
- March 10, 2023
Left by Dave McGinnis
Tim and the rest of the Service Team and Parts Department did a great job of getting me in and out quickly and back on the road.
Google Review
- March 10, 2023
Left by John Costello
Google Review
- March 08, 2023
Left by Kathleen Reid
Excellent service- always!
DealerRater Review
- March 08, 2023
Left by smsnider85
Best service I ever had. I'll keep coming back from more, with these guys behind the helm.
Google Review
- March 07, 2023
Left by Laila Hakki
Exceptional care and service.Superior care and care.
Google Review
- March 07, 2023
Left by Gregory Glatt
Google Review
- March 06, 2023
Left by William Poarch
MB of Richmond has been servicing our 2005 E320 CDI for the past 13 years. Obviously we are very pleased with them or we would not have continued to return year after year. We plan to keep on going back as long as we own a Mercedes.
DealerRater Review
- March 04, 2023
Left by Mholloway10
Very professional and knowledgeable about Mercedes products and services. Mr. Irvin Rich was very helpful with all our needs on making a purchase.
Google Review
- March 04, 2023
Left by Joy Liggan
DealerRater Review
- March 03, 2023
Left by grimo1
Did my recall 1/2 hour early and finished in ten minutes. MBZ of Hampton wanted to keep my car for three days and quoted me 3 hours to do the inspection! as the raven said: Never more. You guys were wonderful.
Google Review
- March 03, 2023
Left by Sarah Anderson
Edmunds.com - Service Review
- March 03, 2023
Left by Anonymous
Service on our Mercedes was done yesterday and, as always, done to perfection.
Cars.com Review
- March 02, 2023
Left by The Car
Tyler was wonderful! Did not have a. Long wait very professional made recommendations for other services would take my other car there as well! Appreciate the location and the people. Great work
Cars.com Review
- March 02, 2023
Left by The Car
Tyler was wonderful! Did not have a. Long wait very professional made recommendations for other services would take my other car there as well! Appreciate the location and the people. Great work
Cars.com Review
- March 02, 2023
Left by The Car
Tyler was wonderful! Did not have a. Long wait very professional made recommendations for other services would take my other car there as well! Appreciate the location and the people. Great work
Cars.com Review
- March 02, 2023
Left by The Car
Tyler was wonderful! Did not have a. Long wait very professional made recommendations for other services would take my other car there as well! Appreciate the location and the people. Great work
Cars.com Review
- March 02, 2023
Left by The Car
Tyler was wonderful! Did not have a. Long wait very professional made recommendations for other services would take my other car there as well! Appreciate the location and the people. Great work
Cars.com Review
- March 02, 2023
Left by The Car
Tyler was wonderful! Did not have a. Long wait very professional made recommendations for other services would take my other car there as well! Appreciate the location and the people. Great work
Cars.com Review
- March 02, 2023
Left by The Car
Tyler was wonderful! Did not have a. Long wait very professional made recommendations for other services would take my other car there as well! Appreciate the location and the people. Great work
Google Review
- February 28, 2023
Left by Roger Cole
Absolutely seamless transaction. Vehicle was actually delivered one month earlier than expected.
Google Review
- February 27, 2023
Left by Linda Sowell
DealerRater Review
- February 26, 2023
Left by J Fulton
Logan has been extremely professional in the service department. We appreciate communication & efficiency over the many years.
Google Review
- February 24, 2023
Left by Jo Mayo
Google Review
- February 24, 2023
Left by Bernard Mantlo
Google Review
- February 24, 2023
Left by Laura Stevens
DealerRater Review
- February 24, 2023
Left by DebGal
Tyler was extremely polite and professional and made this service visit extremely smooth and uncomplicated. Thank you so much, Tyler!
Cars.com Review
- February 24, 2023
Left by Service
Steven was very nice and helpful throughout the entire process of getting my car serviced . Everytime come irs always a easy process and fast !! You all rock !
Google Review
- February 23, 2023
Left by Peter McNamara
Google Review
- February 23, 2023
Left by Tim Ryan
Very organized, great customer service.
Google Review
- February 21, 2023
Left by K H
Thanks to Shawn and the team for helping me get my dream car!
Google Review
- February 21, 2023
Left by Chandrasekar R
Google Review
- February 21, 2023
Left by Debbie Snyder
Great service
Google Review
- February 21, 2023
Left by Julie Labandero-Walker
Google Review
- February 21, 2023
Left by Tyler Turner
Fantastic Service
Edmunds.com - Sales Review
- February 21, 2023
Left by Lynn
Fadil has always taken great care of me!
Google Review
- February 18, 2023
Left by JR Linde
(∆)!*
Google Review
- February 18, 2023
Left by Joyce Manning
Google Review
- February 16, 2023
Left by Rebekah Corker
Cars.com Review
- February 15, 2023
Left by Gt
I was thankful & grateful for accommodating me even without appointment, the staffs were very friendly & helpful, my car was fixed & I was able to come home safely.
Google Review
- February 15, 2023
Left by SBM
Google Review
- February 14, 2023
Left by Alexander Rutledge
Do not order parts online from them
Response from the owner Replied: Hi Alexander, sorry to hear you were not happy with your order experience. If you have not done so already, please give our Parts Manager, John Tamberino a call at (804) 755-9619 to see if there's anything we can do to improve the situation.
Google Review
- February 14, 2023
Left by donghui shin
I really want to recommend the service manager, Tim Peterson. He was really friendly and explained the car service in detail. If you, like me, have no idea about car parts, please go find Tim. He will explain in simple terms that you can understand and will also make notes on paper for you.
Google Review
- February 11, 2023
Left by Ray Matsuura
DealerRater Review
- February 11, 2023
Left by burnette464
Everybody is friendly and helpful and genuinely want to please. The lounge is nice too. I drive 85 miles to get to this dealership. I ordered my AMG from this dealership.
DealerRater Review
- February 11, 2023
Left by Bertica
Service was excellent, customer service is amazing overall they make you feel pampered and special. I will recommend this dealership to everybody.
DealerRater Review
- February 11, 2023
Left by barbarabane
I am satisfied with my experience. My only disappointment was that I had a 9:40 appointment but had to wait 20 minutes to meet with service representative. The rep was very polite and processed my request promptly.
Google Review
- February 11, 2023
Left by Andrea Crump
Service was Quick and Efficient and the pay online was a great component, no wait time.
Google Review
- February 10, 2023
Left by Linda Keenan
DealerRater Review
- February 09, 2023
Left by Dana Taylor
Very clean intake, waiting area with friendly attendants and quick service, plus complimentary car wash.
DealerRater Review
- February 09, 2023
Left by Jonbarker55
Always looking to serve the customer! Refreshing! Will be back as soon as next service is due.
Google Review
- February 08, 2023
Left by Sandy Jeakins
Something has happened over there, service is back to what I expect from Mercedes!
Google Review
- February 07, 2023
Left by James Sprouse
Google Review
- February 07, 2023
Left by Gary Funk
Google Review
- February 05, 2023
Left by Delmont Walker
Google Review
- February 05, 2023
Left by Beverly Spooner
easy appt and prompt service
Google Review
- February 05, 2023
Left by Anthony Scalora
Completely professional service.
DealerRater Review
- February 04, 2023
Left by Alexa
Logan was awesome! He makes the entire experience so easy and stress free. He always strives to make me happy. He also communicates everything that is going on with my vehicle! Thank you!
Edmunds.com - Service Review
- February 04, 2023
Left by service
prompt and friendly service appt
Google Review
- February 03, 2023
Left by Farid Balakhanlou
Google Review
- February 03, 2023
Left by Sabrina Reynolds-James
Google Review
- February 02, 2023
Left by Margaret Eva
I have been coming to this location for over 10 years. I am always satisfied with my service and the advisors. All of the staff are patient and kind. There are coupons online for service specials. The wait is not long if you stay there and they have options to drop off and get a loaner. The actual...
DealerRater Review
- February 01, 2023
Left by scottdesr20
Excellent service as always from Steve. We've been bringing our cars here for years and never had any issues!! Thanks again!!
Google Review
- January 31, 2023
Left by Tony Kemp
Cars.com Review
- January 29, 2023
Left by RB
Summer was great to work with. She contacted me daily about my car. Received my car back in good time in which I was very appreciative of. So far the car is running good.
Google Review
- January 29, 2023
Left by Michael Caruso
Went to Mercedes of Richmond for an oil change. The friendly staff checked us in and said it would be a hour or two. We went over to the waiting room, which is awesome, made some fancy coffee and got a comfy seat. A very short time later we were called and our car was ready.Next time we will have to...
Google Review
- January 28, 2023
Left by wilbur peterson
Just great.Great place.
Google Review
- January 28, 2023
Left by Sam Young
Google Review
- January 28, 2023
Left by Gene Banks
I’m so disappointed with the SALES of the Dealership! I own a 450GLS and my girlfriend who is from Jamaica wanted to purchase a luxury suv as well. So we couldn’t find a pre owed 450GLS but we found a Audi Q7 that she fell in love with. We started the paper and due to the fact that my girlfriend...
DealerRater Review
- January 27, 2023
Left by oliver
Scheduling was easy. The staff was honest and efficient. The cost appeared high. Service was very good.
Google Review
- January 26, 2023
Left by jodi mclaughlin
Google Review
- January 24, 2023
Left by Wally Wyman
Google Review
- January 23, 2023
Left by John Click
Understood the issue and did what needed to be done to resolve it. Completely satisfied and will be returning for any service issues.Thanks to Ronald
Google Review
- January 20, 2023
Left by Timothy Peterson
DealerRater Review
- January 20, 2023
Left by shickman
Excellent attention to detail in ordering and the follow through with delivery. Kervin was extremely patient and explained every feature!
Google Review
- January 19, 2023
Left by Mary Nam
Google Review
- January 17, 2023
Left by parke richeson
Edmunds.com - Service Review
- January 16, 2023
Left by EG
As always dealing with Steven Hunnewell is a pleasure. He handled my car service impeccably.
Google Review
- January 15, 2023
Left by mildred morris
Cars.com Review
- January 13, 2023
Left by Michelle OD
Our Mercedes dealership is consistently accommodating, helpful and successful with any service or repair I have had to have done. Can't imagine having to go anywhere else!
Edmunds.com - Service Review
- January 13, 2023
Left by JC Rogers
Thank you MBOVA for your amazing service. You all go above and beyond each time I come see you guys. Thank you so much for what you guys do.
Google Review
- January 11, 2023
Left by John Jeong
Cars.com Review
- January 11, 2023
Left by Harry Baldwin
Service was done completely and professionally on my Mercedes. Highly professional and courteous staff. Car ready before promised and cleaned to a high degree. Excellent job - I’ll be back.
Google Review
- January 11, 2023
Left by W. A. Dickinson
Done in a timely and very professional manner!
Google Review
- January 11, 2023
Left by Carolyn Johnston
Google Review
- January 11, 2023
Left by K J Rush
Better than expected.
Google Review
- January 11, 2023
Left by Jason Baldwin
From the moment my wife and I walked through the dealership door we were taken care of through out the entire purchase. I have purchased many vehicles but I have to say this purchase was the easiest and stress free I have ever had. Roary was outstanding going out of his way to make sure we were...
Google Review
- January 10, 2023
Left by Jose Luis R
This has been my first time buying a vehicle in Mercedes of Richmond. Everything was done simply and smoothly. The attention to detail was 5☆. The best part was the professionalism of the personal who works there. I highly recommend this dealer.
Google Review
- January 10, 2023
Left by Domenic Stalteri
Google Review
- January 10, 2023
Left by Rebecca Rowland
Edmunds.com - Service Review
- January 09, 2023
Left by Luanne
Inspection needed on new vehicle. Service was fast and service area folks were very helpful .
Google Review
- January 09, 2023
Left by A C
Timothy Peterson was great to work with for my car’s maintenance recently. The shop guys were also honest with not doing extra work on my car that did not need to happen for the issue. It is running great and I will be back.
Google Review
- January 08, 2023
Left by Ken S.
Great service every visit.
Cars.com Review
- January 08, 2023
Left by Jim
I have been a customer of Mercedes-Benz of Richmond for probably 40+ years, sometimes having 2 cars, but now down to 1 car. This is my second car from the same sales person and my experience has been excellent. My salesperson is knowledgeable, professional, "not pushy", and answers my questions...
Google Review
- January 07, 2023
Left by Ali A
DealerRater Review
- January 07, 2023
Left by Mitchwinston
Logan is truly an asset to your customer service dept. great experience with him unlike other dealerships
Google Review
- January 07, 2023
Left by Elizabeth Krusen
Google Review
- January 06, 2023
Left by Keith Fox
Service advisor provided comprehensive feedback from technician from troubleshooting intermittent issue with key recognition.
Google Review
- January 05, 2023
Left by James Breen
Patrick was superb. The service here is absolutely without peer!
Google Review
- January 05, 2023
Left by Mansour Mahban
Google Review
- January 03, 2023
Left by Trevor Pittman
Wonderful experience here from finding the car online to test driving and buying. Great staff who went the extra mile (even mailed back the sunglasses I left in the trade in). Worth the 2 hour drive from Alexandria!
Google Review
- January 01, 2023
Left by Keshawn Frasier
Google Review
- December 30, 2022
Left by Shannon Carter
My service was performed exactly as requested and in a very timely manner. I was able to schedule the appointment promptly and had a loaner vehicle as well which made drop off and pick up work great.
Google Review
- December 30, 2022
Left by MARTHA MADDOX
The service was very efficient and prompt. Treated with lots of courtesy!!
DealerRater Review
- December 26, 2022
Left by rodgerrod2
they are dishonest,they charge for time that they do not work on your car,service manager is very disrespectful,and they'll do things to your car so that you have to bring it back for service and then they will give you an outrageous quote to repair the problem they created.
Google Review
- December 24, 2022
Left by Dwight Snead
Very helpful and accomodating
Google Review
- December 22, 2022
Left by Abraham Ramadan
Very professional and fast service
Google Review
- December 22, 2022
Left by Alejandro Jimenez
Google Review
- December 22, 2022
Left by Behshad Taghizadeh
Oh man my service rep Tim was amazingGreat guy
Google Review
- December 20, 2022
Left by Sophie Nguyen
Cars.com Review
- December 17, 2022
Left by Richard
The scheduled appointment was completed with on time and pleasant communications. My car was serviced and taken care of to the highest level. Thank you!
Google Review
- December 16, 2022
Left by Amanda Deep
Google Review
- December 15, 2022
Left by Troy Webber
They have a very poor service department. I drive to Midlothian to get mine and my wife’s cars serviced and I live less than a mile from the dealership. Same owner, different management and it makes all the difference. Service writer’s, cashiers, parts counter and management are not good. None of...
Response from the owner Replied: Hi Troy, we want to offer every customer the best possible experience. Sorry to hear you were not satisfied with the service you received. If you haven't already, please give our service manager, Ron Shaban, a call so we can better understand what went wrong during your visit (804) 755-9340.
Google Review
- December 15, 2022
Left by lin liping
Google Review
- December 12, 2022
Left by Paulette Finley
Google Review
- December 10, 2022
Left by Dave White
I expect a high level of service as these cars are not cheap. The dealership is old, the lounge area not as comfortable and inviting as other MB dealers I have used. You get spoiled by the nice snack bar in newer dealerships that this one did not have. I am also used to having the service advisor...
Response from the owner Replied: Hi Dave, thank you for the honest feedback. We are always looking for opportunities to improve and will try to do better on your next visit.
DealerRater Review
- December 09, 2022
Left by Bleneva
Scheduling was very easy and the customer service was commendable. I was kept abreast on progress towards completing service required. The courtesy inspection was a most pleasant surprise. I all was appreciate the courtesy car was as well. My Benz always looks like new when I pick it up. Thank you!
Bleneva Replied: I confirm my review.
Google Review
- December 08, 2022
Left by Wave Tench
Google Review
- December 08, 2022
Left by Gail Jackson
Google Review
- December 07, 2022
Left by Doug Deets
Kervin and Mike were both great to deal with. When we wear this Mercedes out we will definitely go back to see them for another one!
Google Review
- December 06, 2022
Left by Ron Cannon
Google Review
- December 06, 2022
Left by Mike Moorefield
Google Review
- December 05, 2022
Left by Aysha Habib
Terrible communication. Staff at West broad location ver unfriendly
Response from the owner Replied: Hi Aysha, sorry to hear you weren't satisfied with our communication during your recent visit. If you haven't already, please get in touch with one of our managers so we can see if there's anything we can do to better assist.
Google Review
- December 04, 2022
Left by Sarah Vondracek
Google Review
- December 04, 2022
Left by Marquez,Terraplane R.
Great experience. Fast and efficient.
Google Review
- December 03, 2022
Left by Audrey Thompson
Google Review
- December 02, 2022
Left by Joysmin Das
It was great experience with Mercedes Benz of Richmond for my car service. They value and understand their customers need stating from beginning till end of the service.
DealerRater Review
- December 01, 2022
Left by torie_c
Steve and the staff are awesome and provide excellent service! My forever dealership, I love my new SUV 350E! The service department and Shawn my salesperson exceeded my expectations!
Google Review
- November 30, 2022
Left by Jody P.
Google Review
- November 29, 2022
Left by Reuben De Las Alas
Google Review
- November 28, 2022
Left by Jimmy Christmas
Summer is my Service Advisor and was simply amazing!!! I also spoke to Mike Rosen, Christine, and Christina, who were also amazing. I did not get the red head guy who greeted me at my pick-up, but he was professionally engaging.
Google Review
- November 26, 2022
Left by Jean Ann Sanford
Google Review
- November 26, 2022
Left by Satinder Palta
Logan is great.
Google Review
- November 26, 2022
Left by Thomas Snead
Google Review
- November 26, 2022
Left by Pattabhi P
Google Review
- November 26, 2022
Left by Mevludin Muhic
We are extremely happy with Fadil’s service! He provided all needed information for easy and informed decision. We highly recommend Fadil as salesman to everyone, especially family and friends!
Google Review
- November 24, 2022
Left by Devetra Mahogany Woods
Google Review
- November 22, 2022
Left by Sherita W.
Google Review
- November 18, 2022
Left by Bernard Abrams
Cars.com Review
- November 17, 2022
Left by SB
They always provide best services year after year, that was the reason I bought my second car from them. Of course, I love my car as well.
Google Review
- November 15, 2022
Left by Jason West
Matt is extremely pleasant to work with. He took all of our needs into consideration and directed us accordingly. Matt goes above and beyond for his clients. He has a true love for caring for others. We weren’t just a number to him, he made us feel important and respected. Thank you Matt!
Google Review
- November 09, 2022
Left by Herman Winston
Google Review
- November 06, 2022
Left by Karen Owens
Ms Moore always gets the repairs made to my car in a fine fashion
Google Review
- November 06, 2022
Left by Cheryl Perry
Service excellent and they are sooooo customer focused! Very professional, and the upmost friendly staff . It was a pleasure to get my car worked on. From the very start of the transaction, I knew I was in the right place. Keep it up!
Google Review
- November 06, 2022
Left by Dave McGinnis
Quick in and Quick out with a routine B1 Service. Great job!!!
Google Review
- November 05, 2022
Left by Yong Rhee
Google Review
- November 05, 2022
Left by brian blackwell
Google Review
- November 01, 2022
Left by Monique Thigpen
Google Review
- October 31, 2022
Left by Richard Ritter
Google Review
- October 30, 2022
Left by Katelyn Atkinson
Google Review
- October 30, 2022
Left by Cathie Gray
As always, I received great service from Steve and his team! Thank you.
DealerRater Review
- October 30, 2022
Left by Liz_RVA
This was for a recall from Mercedes-Benz. I was told not to drive the car until after the inspection. The service technician, Jacob, arrived when he said he would and introduced himself with his ID. He explained what was being done and why. At the end of the service, he provided me with a copy of...
Google Review
- October 30, 2022
Left by Ross Disney
Friendly service and perfect work.
DealerRater Review
- October 29, 2022
Left by jsmoot
Couldn't find a CPO Mercedes in my local market (Columbus OH) that met my needs and wants. The staff at MB-Richmond made it easy to conduct the transaction remotely; even working with me outside of business hours.
Google Review
- October 29, 2022
Left by Benoy Joseph
Cars.com Review
- October 28, 2022
Left by Robin
Great job throughout process. Order was smooth and delivery excellent. It took a while for Mercedes Germany to get the car to us, but otherwise good experience. Thank you
Edmunds.com - Service Review
- October 27, 2022
Left by WRK
Great service. They took care of everything I needed and in good time.
Google Review
- October 25, 2022
Left by Nancy Edmunds
Google Review
- October 25, 2022
Left by R W
The service on my tire was performed promptly at the appointed time. The service rep (Logan) came out to the waiting area to make sure I was good with the quoted price before the work started, which I appreciated.
Google Review
- October 25, 2022
Left by Bobbie Edmonds
I was nervous about a check engine light that was going on and off. I called for an appointment and there was none, but the service scheduler was able to get me in on the same day because I was headed out of town. My car was inspected and it was discovered a loose bolt was the problem. The great...
Google Review
- October 23, 2022
Left by Sherese Evans
Very professional and courteous.
DealerRater Review
- October 22, 2022
Left by luv2shop86
Everything at Mercedes always is outstanding. Customer service is simply, top-notch. Wonderful job, keep up the truly great and fabulous work that is done each and every day!
Google Review
- October 22, 2022
Left by Tamika Brewer
Google Review
- October 21, 2022
Left by Ahad Zalaal
Google Review
- October 21, 2022
Left by Robert Davis
Google Review
- October 20, 2022
Left by Richmond Virginia Branch NAACP
Cars.com Review
- October 20, 2022
Left by Alexander
Everything was done very promptly, I was given all the explanations, I waited for my car for not long and it was ready. Tyler Peay did a great job letting me know what was happening and that my car was ready. He is great! Thank you!
DealerRater Review
- October 20, 2022
Left by vipppchu
very professional services . quick and good work. text message was very helpful to know the status!
Google Review
- October 20, 2022
Left by Donald Fulwider
Service manager was extremely helpful and friendly.
Google Review
- October 19, 2022
Left by Joy Franklin
Google Review
- October 18, 2022
Left by Embrey Carmack
Google Review
- October 16, 2022
Left by Jay McElligott
DealerRater Review
- October 15, 2022
Left by Roxi B.
Jane Harpster, in the service department, was extremely helpful. She kept me up to date on the progress of my vehicle. She made sure that there was no question about my vehicle and it was thoroughly serviced. She made sure that it was road tested. I feel like she took care of my car like she...
Cars.com Review
- October 13, 2022
Left by J Ricks
As always, the service provided at Richmond Mercedes Benz was top notch! It's always a pleasure to have my SUV serviced there. Suppling a loaner and receiving an external carwash always makes RVA MSB my choice for services.
Google Review
- October 13, 2022
Left by Candice Manglona
Google Review
- October 08, 2022
Left by Lafaun Cain
Shawn, at Mercedez Benz of Richmond, saw me through the complete car buying experience successfully! I'm very satisfied with my purchase. Even after the purchase, Shawn asked me to come back so that he can give me a full tutorial and fill up my gas tank! Awesome customer service! Thank you Shawn...
Google Review
- October 07, 2022
Left by Page Booth
This is my 3rd purchase with MB of Richmond and there's a reason I continue to do business with them! Their sales people, customer service reps and service writers are professional and truly understand the value of providing a quality experience to their customers!
Google Review
- October 07, 2022
Left by G McCarthy
Excellent
Google Review
- October 06, 2022
Left by Lori Whiteman
Google Review
- October 06, 2022
Left by Patricia Hill
Summer is great! She was able to accommodate my schedule at the last minute. Good customer service from all staff.
Google Review
- October 05, 2022
Left by Juanita Leatherberry
Took my 2001 E-320 into Mercedes of Richmond for a state inspection. Waited for service to be done. Excellent service! Car was washed!All well! I love my Mercedes!
Response from the owner Replied: Thank you for your review, Juanita. We look forward to seeing you again for your next state inspection.
Google Review
- October 05, 2022
Left by Cassy Davis
DealerRater Review
- October 04, 2022
Left by len
I found the personnel to be very professional and knowledgeable regarding their handling of clients. Cheryl went out of her way to assist and keep me informed of the progress the sale of the corvette. She is certainly a credit to the dealership.
Google Review
- October 04, 2022
Left by Gail Alexander
First rate
Google Review
- October 04, 2022
Left by Reginald Sharper
I don’t think my poor experience dealing with this dealership is a reflection of the dealership as a whole,,,. I believe since I ask questions about charges and services instead of just paying whatever is quoted leads to dismissive behavior from advisor and probably rushed service..,,either way the...
Response from the owner Replied: Hi Reginald, sorry to hear you weren't satisfied with how your questions were addressed at your recent service visit. We take pride in treating all customers with patience and respect. If you haven't already, please contact our service manager, Ron Shaban, at (804) 755-9340 so we can better understand what happened.
DealerRater Review
- October 03, 2022
Left by billgoodson
My 2016 GLC was recently diagnosed and corrected and routine service performed. Excellent work. I am working with Steve Hunnewell with a recurring message on my 2020 GLC. I am very satisfied the issue will be resolved.
Google Review
- October 03, 2022
Left by Darlene King
Service representative named Patrick is super professional and helpful.
Google Review
- October 02, 2022
Left by Terry Gay
Google Review
- October 02, 2022
Left by Felicia Bolling
Google Review
- October 02, 2022
Left by Jayantilal Patel
Google Review
- September 30, 2022
Left by Darnell Jacobs
Work was completed as requested. Passenger seat was left grimy due to service preformed. Spoke to Summer Price about my concerns and she had them addressed ASAP. Thanks MOB Richmond and to Summer
Google Review
- September 30, 2022
Left by Regina Johnson
I was completely satisfied with the service I received. I purchased 4 tires. Patrick my advisor was awesome.
Google Review
- September 29, 2022
Left by Vera Edwards
Great and timely service.
DealerRater Review
- September 28, 2022
Left by Abonne5
I received state inspection and an oil change on my CLA. Wait time was adequate and customer service was superb! Great! I love Mercedes -Benz of Richmond. #thebestornothing.
Google Review
- September 28, 2022
Left by Yvonne Banks
My experience has always been a WOW experience my service manager is the best he always keep you posted on how long before your car is ready let you know other services you need in the. Near future.Thanks you Chris for your outstanding service!!!!!
Google Review
- September 26, 2022
Left by Kevin Jackson
Google Review
- September 26, 2022
Left by Jim Bullard
Nice cars
Google Review
- September 23, 2022
Left by Char RenaCurt
Great service, friendly staff
Google Review
- September 23, 2022
Left by Shawn Chapman
Kyle Guzman did an excellent job on assisting with my build, kept me updated throughout the whole process.
Google Review
- September 22, 2022
Left by A Google User
Technician was courteous, knew what he was looking for and explained in detail.
Google Review
- September 21, 2022
Left by Rebecca Bowman
Google Review
- September 20, 2022
Left by keith reddy
Always fast, efficient and friendly. Wouldn't go anywhere else.
Google Review
- September 20, 2022
Left by Bob Moorefield
Google Review
- September 19, 2022
Left by Kayak Lover
This dealership is what gives car dealers a bad name! I went in for new plugs and they tried to charge me $1300-$1400. I asked the service representative 3 times if this was the correct amount and he said yes, then I said why is it so high because plugs only cost $35 each and we only need 6 of them,...
Google Review
- September 17, 2022
Left by barry hofheimer
Came in without a reservation and my small problem was attended to in a timely manner enabling me to leave on a road trip the next day.
DealerRater Review
- September 17, 2022
Left by FoxyVal
This dealership is top notch with very helpful and professional staff. They are also knowledgeable and professional.
Google Review
- September 17, 2022
Left by Hashim Mann
Google Review
- September 16, 2022
Left by Carrie Cutchins
DealerRater Review
- September 16, 2022
Left by Beachnut
These are the type of people that give car dealers a bad name. The guys that work in the service department are dishonest and will steal from you and not think twice. I took my car in to get service and they said I needed new spark plugs and one new coil, the service representative Tyler Peay gave...
Yelp Review
- September 16, 2022
Left by M O.
I have had my vehicle serviced here multiple times but today was my last time going there. The older gentlemen that are first point of contact to check-in customers are VERY RUDE and lack basic customer service skills. I had an appointment but because of how rudely I was spoken to, I left.  And it...
Cars.com Review
- September 07, 2022
Left by John Kearley
As usual outstanding service and the most pleasant and polite Automobile dealership personnel at every stop; from Tyler the Service Manager to all others I came in contact with, all were pleasant and seem happy to be working at this store! I strongly recommend Mercedes Benz of Richmond!
Google Review
- September 07, 2022
Left by Rosa Bates
Google Review
- September 05, 2022
Left by Lawrence Ferry
Google Review
- September 04, 2022
Left by John McNamee
Efficient and pleasant service with fair price.
Google Review
- September 04, 2022
Left by Geraldine Ellison
Google Review
- September 03, 2022
Left by K2
Cars.com Review
- September 02, 2022
Left by Rudolph Jackson Jr
Logan Bunger was top notch. He was very professional and knowledgeable. It was a pleasure working with Logan. The payment process was easy and quick.
Google Review
- September 02, 2022
Left by Michael Harris
I was in and out of the dealership in less than an hour without an appointment after 3pm. Very professional service.
Google Review
- September 02, 2022
Left by Keesha Trim
Google Review
- September 01, 2022
Left by Howard Ray
DealerRater Review
- September 01, 2022
Left by mark.siegel
Summer was very helpful and knowledgeable. The detail job made the car look new again.
Google Review
- September 01, 2022
Left by Robert Futrell
Google Review
- August 28, 2022
Left by steve reed
I was able to bring in my car, have it serviced, and drive away within one hour. Amazing. Service Staff is very welcoming, Sales person came around to ask if I was pleased with everything. Service 100% great experience and I know I can call with questions if needed.
Google Review
- August 27, 2022
Left by Mimi Layne
DealerRater Review
- August 26, 2022
Left by Patrick
Great service and kind attentive staff. Great environment overall and sales staff is great to work with as well.
Google Review
- August 26, 2022
Left by LaToya Prince
Cars.com Review
- August 25, 2022
Left by DJ
Great service, they went out of the way to provide quick turnaround for emergency fix. Great advisors provided trusted advice and put customer before profit.
Cars.com Review
- August 24, 2022
Left by PRIVATE
Inspection performed while I waited. It was processed very quickly, and I drove away knowing nothing was wrong with my vehicle, and that all safety features had been looked at and met all state regulations.
Google Review
- August 24, 2022
Left by Joel Lewis
As always a great experience taking my car in for service. Chris Alston is a prince and ensures that everything is well taken care of. My care always comes out looking better than when I brought it in.
Response from the owner Replied: It is great to hear that your car looks better after a visit to Mercedes-Benz of Richmond. We will let Chris know about your positive comment about him. We cannot thank you enough for this 5-star review!
Google Review
- August 23, 2022
Left by kimberly pettus
DealerRater Review
- August 23, 2022
Left by doreen1024
GREAT SERVICE EVERY TIME I HAVE MY VEHICLE SERVICED. TYLER PEAY WAS EXCELLENT AND COURTEOUS!
Edmunds.com - Service Review
- August 23, 2022
Left by Tiffany Durante
When I bring in one of my vehicles I always get great service. Patrick Thompson discussed all the necessary repairs and suggested what repairs need to be looked at in the future at my next visit. I appreciate all of the employees who do such great work.
Google Review
- August 20, 2022
Left by Harry Shelton
DealerRater Review
- August 19, 2022
Left by Baseline
Service was good but could have been better. Overall okay experience at the dealership on west broad street
Google Review
- August 18, 2022
Left by W Jones
Great service.
Response from the owner Replied: Thank you, WT!
Cars.com Review
- August 18, 2022
Left by Donald Gibson
Ms Cheryl Bowman an excellent sales representative. She ensured I got exactly we I requested no more no less. She was very knowledgeable about the vehicle which helped me on my decisions
Google Review
- August 17, 2022
Left by Sydelle Freelon-Watts
Steven Hunnewell is always kind, professional, courtesy and knowledgeable. It is alway a pleasure to meet with him for the service of my C300.
Google Review
- August 17, 2022
Left by Amr Marawan
Google Review
- August 17, 2022
Left by Asha Rodwell Moses
Quick, friendly service with no issues.
DealerRater Review
- August 16, 2022
Left by njbeaken
Kervin was extremely helpful in making this a positive experience. I would recommend him to everyone.
Google Review
- August 16, 2022
Left by Gregory Jones
I was very pleased with my service visit on Monday, August 15, 2022. I look forward to scheduling for the next service in the near future. Thank You!
Yelp Review
- August 15, 2022
Left by Ted C.
Even with the Technical Services Bulletin in hand, this service department never followed the recommended course of action to remedy a check engine light code.  So for 3 months I'm riding around with the check engine light thinking nothing could be done and being told not to worry because the car is...
Google Review
- August 14, 2022
Left by Joseph Johnson
DealerRater Review
- August 14, 2022
Left by thedeb815
The employees was polite and courteous. I had an appointment at 11:00 am and when I arrived they were ready for me. Thank you
Google Review
- August 13, 2022
Left by Sezer GÖKALP
Get appointment for transmission fluid serviceShared vin number and Get quote 449$ on phoneWent there 8:40 am Saturday 8/13They asked for 800$It is totally disappointingThe reason is the mistake of quotation team and they asked me to pay for itThis is not fairOnly good thing is Steve , he tried to...
Response from the owner Replied: Sezer, all quotes we provide during scheduling are "starting at" pricing. This should have been clearly communicated, and if it wasn't, we apologize. We have to quote this way because depending on the model and year of the vehicle, the price can vary drastically. Our service advisors, like Steve, are the only ones who can accurately quote these types of services.
Google Review
- August 12, 2022
Left by Diana W
Worst service EVER. They cut our brake lines at our home when they were checking the Brake system (recall issue) on our GL. The car is now undrivable. They won’t even give us a loaner car. They want us to rent a car on our dime. They can’t even organize the correct type of tow truck to come get our...
Response from the owner Replied: Diana, there seems to be a misunderstanding with the inspection that was performed on the vehicle and the available rental reimbursement as part of the brake booster recall. If you have not already, please give our service manager, Ron Shaban, a call so we can discuss the best way to help you resolve the issues with your vehicle. His number is (804) 755-9340.
Yelp Review
- August 12, 2022
Left by Diana W.
Worst service EVER. They cut our brake lines at our home when they were checking the Brake system on our GL. The car is now undrivable. They won't even give us a loaner car. They want us to rent a car on our dime. They can't even organize the correct type of tow truck to come get our car. Melissa is...
Google Review
- August 11, 2022
Left by Michelle McFarland
Google Review
- August 11, 2022
Left by William Dunning
Google Review
- August 10, 2022
Left by Dixie DelutisRing
Google Review
- August 10, 2022
Left by Julian Shelton
Google Review
- August 09, 2022
Left by Joshua Eisenhauer
Good service
Cars.com Review
- August 09, 2022
Left by Andrea Olds
I really appreciate the convenience of a tech coming to my home versus me having to sit in the dealership all day. The technician was very professional and explained everything to me as he was completely the task.
Google Review
- August 09, 2022
Left by Sharon Payne
Great tech, called before arrival.
Google Review
- August 07, 2022
Left by Darlene Cook
Excellent service
Google Review
- August 06, 2022
Left by zack mack
Google Review
- August 05, 2022
Left by D B
These are difficult times. Everyone did their best for me. Ron and Summer, thank you!
Google Review
- August 04, 2022
Left by Nadine Hall
Your Salesperson Irvin Rich put me at ease from the first day I met him. He didn’t try to sell me he just gave me the information about the vehicle and allowed me to make my own decision.
Google Review
- August 04, 2022
Left by Herman White
Edmunds.com - Sales Review
- August 04, 2022
Left by Nisantha
The transaction through Mercedes Benz of Richmond , Va was flawless. The most precise , pain free , effortless way I have bought any vehicle. Kyle Guzman my sales representative was outstanding.
DealerRater Review
- August 03, 2022
Left by Mr.Bill
Upon arrival for my annual inspection, I pulled right in, I was properly greeted & asked to have a seat in the waiting area. A little over an hour later & it was done. The staff was very warm & polite. I look forward to the next.
DealerRater Review
- August 03, 2022
Left by syb
Recall service was easy to book, professional and quick. Pickup was easy, car had been nicely cleaned as well.
DealerRater Review
- August 03, 2022
Left by arvindkd
Great service and couteous servicing leads. On time and very reasonable cost. Drop off and pick up was easy and work was done very quickly
Google Review
- August 03, 2022
Left by Wayne Church, Sr.
Google Review
- August 03, 2022
Left by Tequia Abdulrahman
Great communication and fast scheduling and rescheduling
DealerRater Review
- August 02, 2022
Left by pameladiamond
Exceptional service! My "car buying" experience was an absolute pleasure from finding "my" car online to time of delivery. Shawn is THE BEST!
Edmunds.com - Sales Review
- August 02, 2022
Left by Exceptional service
Fabulous experience from start to delivery. Shawn is truly an asset to Richmond Mercedes. It was a pleasure going through the "car buying" process with him. He is very professional providing exceptional customer service.
Google Review
- August 02, 2022
Left by Lindsay Hamm
I love you guys!!! Best car buying experience ever. Ask for Shawn if your looking for the best at the broad st. location!!!❤
DealerRater Review
- August 01, 2022
Left by kgill814
The service was excellent! The staff was very cordial, knowledgeable and professional! Prompt service was provided!
Google Review
- July 30, 2022
Left by Kim Walton
Google Review
- July 30, 2022
Left by Shailesh Inamdar
DealerRater Review
- July 29, 2022
Left by MMan
This Mercedes Benz dealership has a good and knowledgeable service team as well as mechanics who perform exemplary. Their Impartial and professional behavior is evident and genuine and is no doubt an admirable attribute to their already outstanding business practices.
Google Review
- July 29, 2022
Left by Sarah Dowden
Excellent staff, very professional and friendly
Google Review
- July 27, 2022
Left by John Girard
Matt stopped what he was doing to make sure our car buying needs were met. He listened to us about our wants and needs and didn't focus on making a sale. We ended up with a better experience than we expected or imagined, a great deal and an even better ride home.
DealerRater Review
- July 27, 2022
Left by Alaysiabh
The experience was professional and very informative. I was able to speak to Michael about what I thought I wanted and he guided me to what I really wanted.
Google Review
- July 26, 2022
Left by Tecumseh Williams Jr
Google Review
- July 26, 2022
Left by Difarul Islam
Google Review
- July 26, 2022
Left by Dan Mullally
DealerRater Review
- July 26, 2022
Left by W M Myers
The service technician was excellent on my mobile recall inspection of my ML63. A great customer experience.
Cars.com Review
- July 26, 2022
Left by John
Visit for 40K service. Shop was very busy but my case was handled quickly and I was on my way in loaner car. Car was ready before end of day. Tyler went over a few issues for future visits and I was on the road.
DealerRater Review
- July 24, 2022
Left by fluc
Excellent service and convenience on every level.. I would give the highest evaluation possible Thanks
Google Review
- July 24, 2022
Left by Suresh Dahal
DealerRater Review
- July 22, 2022
Left by Atiyagamble
As always Broad Street Mercedes has and continues to provide stellar service. My vehicle is in the best hands and came from the best dealership. Thank you
Google Review
- July 21, 2022
Left by Christy Lantz
Always a great experience from soup to nuts!
DealerRater Review
- July 21, 2022
Left by normajean15403
Have my 2008 E320 serviced (A & B) every year at McGeorge, Broad St., where I purchased it new. I cannot praise them enough for their service and very honest company. Patrick has been superb and such a pleasant person to take care of us. Your Company always exceeds expectations. We appreciate you.
Google Review
- July 21, 2022
Left by Brian Davis
Logan always does great !
Google Review
- July 21, 2022
Left by Veronica Dillard
Google Review
- July 20, 2022
Left by Enrique Escalante
(Translated by Google) Everything was unbeatable. From the reception of the car until it was delivered to me.(Original)Todo estuvo inmejorable. Desde la recepcin del automvil hasta que me lo entregaron.
Google Review
- July 20, 2022
Left by Yvonne Scruggs
Google Review
- July 20, 2022
Left by David Wright
Google Review
- July 20, 2022
Left by RaShawn Jackson
great experience, salesman was great. found me my dream car
DealerRater Review
- July 20, 2022
Left by smsnider85
Fantastic, Logan & Kevin are like a Batman - Robin combo. (Logan Robin). One-2 punch with these guys. 10 star experience
DealerRater Review
- July 20, 2022
Left by leofm93
The service department was able to take care of my needs efficiently and they were pleasant to deal with.
Google Review
- July 20, 2022
Left by Ana Streat
As always everyone in the shop is very helpful, even at time I had to reschedule my appointments ( twice at that) , and they're still very helpful and responsive to accommodate my needs. Thank you.
Google Review
- July 19, 2022
Left by Todd Thomas
Google Review
- July 19, 2022
Left by IMELDA RAGUINDIN
Google Review
- July 19, 2022
Left by Emily Elmore
I needed to have my car checked for a stop drive recall. When I called to schedule an appointment I was a given a date that was two months out. This was unexceptable. Not to mention it was going to cost me a fortune driving a rental car that long. After many more phone calls and lots of explaining...
Google Review
- July 19, 2022
Left by A P
Always top notch service. Summer (my rep) is excellent in answering your concerns in a timely fashion. This dealership always follow up to make sure everything is ok. So far, so good.
Edmunds.com - Service Review
- July 19, 2022
Left by Kevin Allocca
Another excellent service experience. Patrick, my service advisor was on top of all the details. Great communication; easy to deal with.
Edmunds.com - Service Review
- July 19, 2022
Left by Evelyn Lindsey
My experiences at Mercedes Benz of Richmond have been exceptional. My Service Advisor Logan Bunger is nice and knowledgeable. Good and fast work. I have never had to return for them to correct their work. Makes me want to make Mercedes Benz my next new vehicle.
DealerRater Review
- July 17, 2022
Left by Arthur.lee.davis
Great friendly, clean atmosphere and the staff is awesome. No pressure being put on you and the salesman (Irvin Ritch) educated me on all the latest technology and was extremely knowledgeable in knowing what I wanted in my car.. Great place to do Business with!!! .
Google Review
- July 14, 2022
Left by Patrick Williams
My car was diagnosed incorrectly, I was talked down to the whole time, I was told my car was ready, when I got to the dealer, it wasn’t fixed, they wasted so much of my time. I’ll never take my car back to MB of Richmond.
Response from the owner Replied: Hi Patrick, I'm sorry to hear that we didn't meet your expectations during your recent visit. We try to do everything we can to make sure all issues are resolved as efficiently as possible. If you haven't already, please feel free to call our service manager, Ron Shaban, at (804) 755-9340 if there's anything else we can do to help with the situation.
DealerRater Review
- July 13, 2022
Left by BKP
Always an amazing experience with RVA MB. They have serviced my cars for years for "A" and "B" service and their level of customer care always exceeds expectation.
Google Review
- July 13, 2022
Left by Paul Nimitz
Google Review
- July 13, 2022
Left by Ronald Bassfield
Everyone at the dealerhip was very helpful and professional. Cheryl Bowman went the extra mile to make the delivery delays palatable with her positive attitude.
Google Review
- July 12, 2022
Left by Joyce Crowder
Google Review
- July 11, 2022
Left by Pashen Carter
This was by far the best experience in car buying that I have ever had. Michael Stotler was the best sales person. He didn’t hound me or make me feel uncomfortable. Mike has an extremely personable, no pressure at all style. A man of his word, hard working, but made things seem effortless,...
DealerRater Review
- July 09, 2022
Left by OLERACER
Although full "Until Next Week" Summer Price was able to get my car in to look for a sudden problem the day it happened. A little disappointed no cause was found but I can't complain about the immediate diagnostics done at essentially no cost to me. Summer joins my exclusive list of "Good Guys".
Google Review
- July 09, 2022
Left by Marion Reef
From the registration in the bay, to the personal attention we received from Peter, our experience was excellent.
Google Review
- July 08, 2022
Left by Christopher Ervin
Terrible customer service. My representative, Summer, doesn’t communicate well and didn’t let me know what was up with my car until it was too late for me to come pick it up. Now they’re holding my car for an extra 2 days for a 4 hour service that should’ve been completed in a day.
Response from the owner Replied: Hi Christopher, sorry to hear you were not satisfied with the service we provided. We aim to communicate well with every customer no matter how busy we are, but it can be difficult at times. Thank you for the feedback. Please feel free to contact our service manager, Ron Shaban, at (804) 755-9340 if there is anything else we can do to be helpful.
Google Review
- July 08, 2022
Left by Nancy Harmon
DealerRater Review
- July 08, 2022
Left by ecufour
Very pleased with level of service and friendly attitude of staff. The technicians provided excellent diagnostics. Patrick was great
DealerRater Review
- July 05, 2022
Left by BFM
Great experience! Our sales associate, Shawn Snider, was knowledgeable, professional, and helpful. The entire process was seamless from beginning to end. I highly recommend Shawn for his low-key and professional approach to car buying.
DealerRater Review
- July 03, 2022
Left by David EQS
I am age 77. Over the years, I have purchased many new Mercedes, Porsches, BMWs, Audis and Volvos from dealerships. This purchase was my best vehicle experience to date. I say this because, during the 8 1/2 month period between my ordering the vehicle and its delivery to me, Rory Samson and Joey...
Google Review
- July 02, 2022
Left by Tlee Johnson
Google Review
- July 01, 2022
Left by Carol Chandler
Google Review
- July 01, 2022
Left by Chiquita Reaves
I absolutely had the best experience at this dealership. Steven Hunnewell was superb with taking care of me and answering all my questions. I must say even though the rest of the staff was delightful to just walking pass me and saying good morning. I will always take my car to this location for all...
Google Review
- June 30, 2022
Left by Stephen Williams
Google Review
- June 30, 2022
Left by Charles Barwon
Google Review
- June 29, 2022
Left by Tara Kelley
Parts department rep took the time to go look at my car and attach the tow hitch cover as a courtesy
DealerRater Review
- June 28, 2022
Left by barbwoolridge3254
Summer was very friendly and knowledgeable about the needed service. Always prompt, professional and efficient service.
Cars.com Review
- June 28, 2022
Left by Leeshawn Jackson
This location displayed excellent service. Definitely recommend this location for parts and services. I will be returning for services soon. The customer service here is great. Very knowledgeable and tooo great care of my car
Google Review
- June 27, 2022
Left by R Pokharel
Google Review
- June 25, 2022
Left by sais123 the chattar
Very polite and professional-Thanks you
Google Review
- June 24, 2022
Left by Rhonda Foster
Google Review
- June 24, 2022
Left by Ingrid Manley
Google Review
- June 23, 2022
Left by Lance Piercy
Google Review
- June 23, 2022
Left by Dominik Sauter
Cars.com Review
- June 23, 2022
Left by MB Artist
We recently bought a GLC 300 from Mercedes-Benz of Richmond and we love it! It is an excellent driving car and we feel very safe within it. The sales experience was very good – no pressure only helpful information. Both the salesman , Fabil Pehlic, and Mike Rosen from finance made us very...
Google Review
- June 22, 2022
Left by K M
Google Review
- June 21, 2022
Left by TJ Arnaiz
Google Review
- June 21, 2022
Left by Jane Smith
Google Review
- June 21, 2022
Left by Brian Buckentin
Google Review
- June 21, 2022
Left by E Massey
Google Review
- June 20, 2022
Left by Samantha Putney
Google Review
- June 19, 2022
Left by Margaret Garrison
Needed air in the substitute tire in the trunk that hadBeen installed to replace a flat.. Jackson and staff filled the tire and examined the flat. Provided option to purchase 2 new tires for front the next day. Scheduled appointment which went perfectly but we decided to have Jackson check the...
DealerRater Review
- June 18, 2022
Left by JTomes
Excellent sales experience. Very professional, took lots of time to review the vehicle and no pressure for anything.
Google Review
- June 18, 2022
Left by Ventures of MJ
Cars.com Review
- June 17, 2022
Left by Aaron
had the car in to replace the front headlights. Was able to get an appointment quickly and the work was completed on time. Service advisor was very nice.
Google Review
- June 17, 2022
Left by Leslie Comer
I recently ordered a E-350 Mercedes. I worked with salesperson Kervin Ridgley at the Richmond location. Mr. Ridgley kept me up-to-date and informed as my vehicle was being built.Thanks again Kervin, I will come see you again when it's time for me to order my S- Class.
Google Review
- June 17, 2022
Left by Matt McGuire
Google Review
- June 17, 2022
Left by Markus Watson
Google Review
- June 15, 2022
Left by Janet Lung
Cars.com Review
- June 15, 2022
Left by Stella
I am always 100% satisfied when having my vehicle serviced here. The associates are super helpful and professional while being very nice and easy to deal with. I have a dedicated service tech, Kevin Griffis, who is amazing. I also have a service contractor I deal with, Logan, who is equally...
Google Review
- June 14, 2022
Left by The Rev
Google Review
- June 14, 2022
Left by Cherita Sears
Google Review
- June 14, 2022
Left by Thomas Eggleston
Google Review
- June 12, 2022
Left by Juriel Miller
Google Review
- June 11, 2022
Left by Gwen Roberts Roberts
DealerRater Review
- June 11, 2022
Left by cherylbrowne1
Ms. Bowman was very professional, friendly and provided helpful details of the functions and equipment available on the auto. It was great that she picked me up to finalize the purchase process. Thanks again!
Google Review
- June 08, 2022
Left by Alex Paoletto
DealerRater Review
- June 08, 2022
Left by Pamhutchinson1021
Mercedes-Benz of Richmond made purchasing my new car a great experience. The entire process could not have gone any smoother than it did.
Google Review
- June 08, 2022
Left by Christy Lantz
Everyone is friendly, helpful, and professional.
Google Review
- June 07, 2022
Left by Carol Arrington-Sims
Google Review
- June 07, 2022
Left by Ken Swan
Rory was great! Best car buying experience I can remember. Thanks.
Google Review
- June 07, 2022
Left by Lori Joe Brown
Google Review
- June 07, 2022
Left by Grant Palmer
Google Review
- June 07, 2022
Left by John Page Williams Jr
DealerRater Review
- June 05, 2022
Left by YolandaPorterfield
Professional high quality service was my experience from giving my keys up until I received them back
Google Review
- June 04, 2022
Left by Tammy Wahl
DealerRater Review
- June 04, 2022
Left by Efg
Brought my car in for it’s annual inspection. Steven got me in and out within 30 minutes or so. As always super service experience. Thanks.
Google Review
- June 03, 2022
Left by Avery Andrews
Google Review
- June 02, 2022
Left by Sharon Johnson
DealerRater Review
- June 02, 2022
Left by Debbie3anderson
Always prompt and efficient service! The car is always clean and no sign of workers being in the car. Have confidence in this dealership.
DealerRater Review
- June 01, 2022
Left by veraedwards
Helpful and professional and great knowledge of product. x x x x x x x x
DealerRater Review
- June 01, 2022
Left by Mercedesbenzc450
Always a pleasure no issues. Everyone is always nice . All the guys in n there always says hello. Always clean
Google Review
- May 30, 2022
Left by Harry Looney
Took care of an engine and exhaust issue that was very difficult to diagnose. Good work!
Google Review
- May 29, 2022
Left by Rahul Patne
Cheryl helped me with everything and she is an awesome person. Greta experience. Thanks Richmond Mercedes !!
Google Review
- May 28, 2022
Left by M K
" The customer service is okay I came in to drop a car off and a service help stopped me at the door like security to ask if I needed something it was very uncomfortable and expensive "
DealerRater Review
- May 28, 2022
Left by AngelU
Rory was awesome from start to finish! I called and spoke with him over the phone and told him everything I wanted and needed, he immediately began to work on getting me situated. Everything he said over the phone was exactly what it was, no lies or selling tactics just to get me in the door. I will...
DealerRater Review
- May 28, 2022
Left by anahita.johnson
Great service, a little bit of wait but the waiting area is very comfortable with coffee and snacks.
anahita.johnson Replied: Thank you
DealerRater Review
- May 28, 2022
Left by JohnRedpath
My engine light had a gone on during a trip south from NYC. I called at 7:30 AM and despite being booked all day, you were able to squeeze me in and out of your dealership by 11AM. Everyone could not have been nicer. I could not have had better service.
Google Review
- May 27, 2022
Left by William Bates
Google Review
- May 26, 2022
Left by Star McCray
Google Review
- May 26, 2022
Left by MH Bartzen
Patrick was as usual thoughtful and conscientious in evaluating the brakes!! Nothing was required and you all did a great job!!!
Google Review
- May 25, 2022
Left by Kermit Gresham
I received excellent service today!!
Google Review
- May 25, 2022
Left by Joey Lewis
Google Review
- May 25, 2022
Left by Keisha Brooks
Google Review
- May 25, 2022
Left by Lisa Knight
Our experience working with Michael Stotler was fantastic. He was attentive, professional and super focused on getting us the perfect vehicle. This was truly the best car buying of my life. So appreciate Michael and look forward to our continued relationship.
Google Review
- May 19, 2022
Left by F C
cusyomer service was great.
Cars.com Review
- May 19, 2022
Left by DrThin
Check engine light came on day before a big business trip. They took me a drive up and solved in less than two hours. They even washed my car.
Google Review
- May 19, 2022
Left by Syeda Hajira Kawsar
It has been a great experience at Mercedes Benz Westbroad.The team had been extremely supportive and helpful.I would like to thank Irvin at MB West broad street as he has been of great help, and considering all our needs and made sure we got the car on time...
DealerRater Review
- May 18, 2022
Left by Shelia
Patrick Thompson, my service rep was friendly and very attentive to ensure my vehicle was serviced to my satisfaction. Everyone that I interacted with was very professional and showed excellent customer service. I was also very impressed with the follow-up from Patrick to see if I had any further...
Google Review
- May 16, 2022
Left by Pamela Doser
Had great service and sales person 2yrs ago went in to buy vehicle and it sucked,never buy from this dealer again awful buying experience..
Response from the owner Replied: Hi Pamela, sorry to hear you were not satisfied with your interaction with us. We aim to create an excellent experience for all of our customers. Please feel free to give us a call to speak with one of our managers about any specific areas in which we fell short of your expectations.
Google Review
- May 15, 2022
Left by Cecile Singleton
DealerRater Review
- May 15, 2022
Left by rrandallanders1
the service team went out of their wat to help me with my emergency. waited for me till the last minute before closing of the day
Google Review
- May 15, 2022
Left by Terry Greene
DealerRater Review
- May 14, 2022
Left by Smie2479
Mr. Logan my service rep takes care of me like family and always fixes all problems.
Cars.com Review
- May 14, 2022
Left by Theresa Sullivan
Very satisfied and pleased with the service provided. Friendly, competent and courteous service team. Kudos to my service advisor, Steven Hunnewell! He provides excepectional service.👍🏽
Google Review
- May 13, 2022
Left by Roger Cole
A quick, efficient and pleasurable experience.
Google Review
- May 12, 2022
Left by Beg Groenwold
DealerRater Review
- May 12, 2022
Left by pdh4peace
Consistent great customer service at this dealership. Staff are friendly and professional. Prefer having my car serviced here.
Google Review
- May 12, 2022
Left by Venita Perry
Best experience. Matt kept me up to date on the car going threw production to arriving at Dealership.
Google Review
- May 11, 2022
Left by Chantel Thomas
I'm from New York and I needed to get back home that day and they helped me do that with the greatest service ever. Everyone was so nice.
Google Review
- May 11, 2022
Left by Chris and Guadalupe Alexander
We went into the dealership, just to "browse", we were greeted at the front door immediately and were assigned to Mr. Rory Samson. Let me tell you about Mr. Samson! We have bought a few vehicles in our time, and we have never felt as welcomed as we did with Mr. Samson. At not one point during our...
Google Review
- May 10, 2022
Left by Mimi
Bought my very first Mercedes-Benz from here. Found the car off the internet and the salesman was very Responsive and helpful
Google Review
- May 07, 2022
Left by Latoya Hancock
DealerRater Review
- May 07, 2022
Left by smclary
We love our 2022 GL C and Cheryl Bowman did an excellent job making sure we found the right car. It was also easy for us to trade our other Mercedes. I highly recommend Cheryl Bowman and Mercedes Benz of Richmond.
Google Review
- May 06, 2022
Left by OLIVIA BRENNAN
DealerRater Review
- May 06, 2022
Left by Cornelius T
I recently purchased 2018 S450 from your dealership in March. The service was needed to replace the chrome fitting on the left front spoiler. Everything went well, the part was replaced, and vehicle exterior washed. I was satisfied with my experience. Patrick took good care of me.
DealerRater Review
- May 04, 2022
Left by christopher.melton@capitalone.com
Best service anywhere so far this year. Summer was amazing in every way possible. I will be back as needed and hope that I end up working with Summer again. TOP NOTCH!!
DealerRater Review
- May 04, 2022
Left by Leigh Ann
I have been working with Mercedes-Benz of Richmond since the late 1990s. I have always felt that the service was second to none. This is my first experience with Patrick in service. He was very thoughtful in identifying the work that needed to be done for the service. He was quick to process my...
Edmunds.com - Service Review
- May 04, 2022
Left by Leigh Ann
Patrick managed my service yesterday and did a great job. He was super friendly, engaging, quick with the paperwork and understood that customer service is the number one job. Everyone at the dealership was great and they are top notch.
Google Review
- May 03, 2022
Left by Mason Dirickson
After calling the dealership, I met with Rory Samson to review and drive a car that had interested me. Rory as extremely knowledgeable and thorough in his review of the car. He wanted to be sure I asked all of the questions necessary for me to decide what direction I wanted to take. There was...
Google Review
- May 03, 2022
Left by Terri Tuck
Everyone is always so pleasant from the check-in to check-out and they completed the service on my vehicle in a timely manner.
Google Review
- May 03, 2022
Left by Chandra Lopez
What a wonderful experience. Michael is the best Ever. I love my SUV.
Google Review
- April 29, 2022
Left by Dan Brabrand
DealerRater Review
- April 26, 2022
Left by kaylachanel78
Great Service & my new purchase was done quickly and in a very timely manner. Kyle took great care of me and Christine made everything quick and simple with my car purchase.
Google Review
- April 26, 2022
Left by Paula Nelson
Google Review
- April 26, 2022
Left by Malinda Coppage
Google Review
- April 26, 2022
Left by Mark Schultz
Google Review
- April 23, 2022
Left by Moises Maramba, III
DealerRater Review
- April 22, 2022
Left by gerleneglover
This dealership is excellent, everyone is so friendly, kind and courteous. I enjoy my visit!
DealerRater Review
- April 22, 2022
Left by jfwinter2
Completely satisfied/very pleased with my overall experience purchasing my first Mercedes-Benz vehicle. Looking forward to an ongoing relationship and would definitely recommend M-B of Richmond.
DealerRater Review
- April 21, 2022
Left by mranthony731
The customer service was excellent and everyone were friendly and the service was done in a timely manner.
Google Review
- April 21, 2022
Left by C S
Google Review
- April 21, 2022
Left by Katharine Garner
Staff was curteous and got my car diagnosed quickly an accurately. Highly recomment this dealership!
Google Review
- April 20, 2022
Left by G R
Google Review
- April 20, 2022
Left by Nicole Lyne
Amazing experience all around!
DealerRater Review
- April 20, 2022
Left by davidl
We had a great experience with Rory and the rest of the folks at McGeorge on the purchase of our vehicle. We were in and out of the dealership in less than an hour.
Google Review
- April 20, 2022
Left by Tanya Roane
Google Review
- April 19, 2022
Left by Allen Masi
Cars.com Review
- April 19, 2022
Left by Ahmad Nessar
Brought my car in for recall and oil change. Summer Price is wonderful. Great demeanor. Great service and experience, as always. Service was done well and expeditiously.
Google Review
- April 19, 2022
Left by Slade Trabucco
Super great staff and experience. All of their staff is great but Matt was exceptional and made the process painless and easy. Highly recommend.
DealerRater Review
- April 16, 2022
Left by sabinecyrus
I had a great experience. My service representative was exceptional and very helpful. Everyone was very professional.
DealerRater Review
- April 13, 2022
Left by bleastep
Had a bad experience initially. Logan the Asst Service mgr, corrected my concerns in a very professional manner.
Google Review
- April 12, 2022
Left by David Wigginton
Google Review
- April 10, 2022
Left by Ronnie Bryant
Alan was the most professional person to work with with my car, he kept up with all the work that was going on with my care as well keeping me informed at all times. I wish there were more people out there like him, thanks Alan and I will keep coming back and will recommend you to others, Ronnie...
DealerRater Review
- April 08, 2022
Left by Frank
Very satisfied with the service and the integrity of the dealership. Wife's GLE 350 was purchased here three months ago. Observed noise in right rear brake and outboard brake pad was metal to metal contact while other three pads were 80%+. Took it in and was pleasantly surprised when got the...
DealerRater Review
- April 08, 2022
Left by dcmartinez45
Service was good they did not clean the inside of my suv outside of that everything was great
Cars.com Review
- April 07, 2022
Left by Craig
Very friendly service greeting from Peter. Wait time was very acceptable. Service waiting area was very clean. Coffee was good and quick. Check out was easy and efficient.
DealerRater Review
- April 06, 2022
Left by EJSPANIER
Efficient, quality work, a comfortable waiting room, and clarity in communication. Javier been using their service department for over 10 years
Google Review
- April 05, 2022
Left by JobsRVA Inc
Patrick is a great knowledgeable service rep that assures me my vehicle is being taken care of. The shuttle driver was pleasant and personable as well as the cashiers.
Google Review
- April 05, 2022
Left by Oliver Vettoretti
Google Review
- April 05, 2022
Left by Mary Jo Santoro
I got stuck in Va while traveling across the country. I had to trust the dealership to fix my car as it simply stopped running. The problem was not easy to determine. I was there over a week, waiting for diagnosis, parts etc.. The job cost me $4,000. My certified mercedes mechanic informed me when I...
DealerRater Review
- April 04, 2022
Left by 10305warren
Easy scheduling, ride to and from work, pleasant, friendly staff make it an effortless process!
Google Review
- April 03, 2022
Left by Ronnie Jackson
Cars.com Review
- April 02, 2022
Left by AnneB
Alan was amazing. Super friendly, helpful and great with communication. I highly recommend Richmond Mercedes for any service needs. I do not recommend Mercedes Roadside Assistance. They are horrible!
Google Review
- April 02, 2022
Left by Rickie Chavis
Very professional and impressive, I was in and out im minutes. I'm looking forward to buying my next Mercedes here. The entire team set the bar so hight starting with my salesman Shawn Snider and the Finance Manager Mike Rosen.
Google Review
- April 01, 2022
Left by Pam Castelle
From the first day that I purchased my GLA 250, I have always been given great customer service whenever I had to bring my car in for service. Logan, Patrick, Shawn and now Summer gives A-1 service. Thank you!
DealerRater Review
- April 01, 2022
Left by Weiping
I’m very satisfied with his service . and thanks for the shuttle service at tall.
DealerRater Review
- March 31, 2022
Left by Misty
Awesome experience from beginning to end! Seamless process and everyone was great to work with!!