DealerRater Review
- May 15, 2019
Left by Damion C.
I was visiting Hilo from Kona today and had a lengthy meeting scheduled in Hilo. I called this the service department this morning and was able to schedule a much needed oil change for an hour from now (same day - Wow)! Free shuttle service returned me to my meeting location. The dealership did a...
Edmunds.com - Service Review
- May 14, 2019
Exceptional/amazing customer service by Keoni and other service staff. Being a new Honda car owner, i was so impressed n thankful that they did deliver my car to home after servce dept installed my rear beeper and I couldnt pick car up as I had a hosp. appt. ... so very thankful!
Google Review
- April 25, 2019
Friendly, but what a rip off!When you have a Honda, you would expect to get the best price for a part or service from a Honda dealer.I found another business that charged close to half the price for the same job.Will never, ever, ever use this company again, they suck!
Yelp Review
- April 24, 2019
I brought my CRV in for a Diagnostic, they could not find out what was wrong, they charged me anyway, I drove it home, and it won't start again.I call them, they tell me to pay to tow it back to them so i can pay for another diagnostic? Really?
DealerRater Review
- April 05, 2019
Excellent customer service with Dean..... Will really advice on what to do and will advice on ehat is suppose to do for ... Best in customer service always including the shuttle service. We do not need to wait a longer time
Google Review
- March 30, 2019
Easy to work with.
Google Review
- March 29, 2019
The salesman are very nice people but Also very DISHONEST about the used vehicles they sell... a ex worker of theirs told me to watch out cause they sell broken vehicles.. I never thought anything about it and just thought he left the company on bad terms! 6 months after buying the vehicle we...
Edmunds.com - Service Review
- March 27, 2019
Scheduled us right away. Friendly and helpful start to finish.
Google Review
- March 26, 2019
Left by John B.
Good service for your Honda. Friendly.
Edmunds.com - Service Review
- March 25, 2019
Great service and friendly people!!
Yelp Review
- March 20, 2019
Mahalo nui loa for a quick and easy experience! The salesperson Romeo knew exactly what kind of transaction we were looking for. In and out in less than 2 hours and within $500 of what we wanted to pay! Mahalo nui Romeo.
Yelp Review
- March 12, 2019
Steve Romeo got me the car I wanted professional salesman made my experience in buying a new car easy thank you Steve and Big Island Honda Hilo.Excellent service
DealerRater Review
- March 05, 2019
Explained very thoroughly and made sure all questions were answered. Everything was clear. Everyone was friendly and did not ignore me. Great customer service and I highly recommend them.
DealerRater Review
- March 04, 2019
Left by Kimberly Y.
I went in for a factory recall.. but, Dean and Garrett went out of their way to assist me with adjusting my license plates. We felt welcomed and comfortable from the moment we were greeted. From scheduling to onsite service - top notch service. Thank you
Google Review
- March 01, 2019
Cars.com Review
- March 01, 2019
As a widow I was dreading the car buying process. Steve made the buying experience painless. He was very patient with my indecision and I never felt pressured. Steve also got me a great deal on my new Honda HR-V LX.
Yelp Review
- March 01, 2019
As a widow I was dreading the car buying process. However, Steve at Big Island Honda made this buying experience totally stress free. There was no pressure and he got me the car that I wanted at a great price. Steve was very patient and helpful while I struggled with making my decision. Having...
Yelp Review
- February 28, 2019
While their name indicates they only do "Honda", Mercedes owners are forced to take their vehicles there as BIH's parent owner, Fletcher Jones, also owns the MB dealerships on Oahu and Maui. Back in December, I was notified by MB-USA the replacement for the Takata airbags was now available and to...
DealerRater Review
- February 20, 2019
Staff solved the problem immediately. Very personable and patient in helping me with the instrument panel. First problem, a few days before was button falling off the gear shift. Then, they helped me with the icon on the instrument panel.
Edmunds.com - Service Review
- February 19, 2019
Its wonderful (& amazing) getting service appointments within a reasonable time. Dean Itagaki, my service advisor, gets a 5-star review for his exceptional customer service and the gentleman who performed the service work (I couldnt find his name on the invoice) gets kudos as well. Another pleasant...
Google Review
- February 19, 2019
Cars.com Review
- February 16, 2019
Great customer service and communication. Did a wonderful job servicing our car. Easy to set up service times and pick ups or drop offs. We definitely recommend buying a car from Big Island Honda!
DealerRater Review
- February 12, 2019
Very nice employees. Waiting room was comfortable and had free water and coffee. You can charge your devices and the bathroom was clean. I will definitely return.
DealerRater Review
- February 05, 2019
Upon arriving at the service department area I was quickly met by Dean, who quickly walked me through the arrangements for getting my CRV serviced and thoroughly inspected. I was impressed by his eagerness to make me feel comfortable and confident in their service. Everything went smooth and I was...
Yelp Review
- February 04, 2019
Great Experience. Leased 2018 HRV. Keoni did a great job in assisting us, he did well in explaining the differences in the cars we were looking at. Never leased a car before and Donovan took the time to explain everything. Very satisfied with our experience and did not feel pressured to close the deal.
DealerRater Review
- February 01, 2019
Donovan and his staff made it so easy to Lease our new Honda CRV, it was quick and they were so helpful to work with. Marc was helpful in showing us all the details of our new ride! Definitely will buy another Honda from you all again. Thank you Big Island Honda Hilo!
Google Review
- January 31, 2019
Left by Werner Z.
Google Review
- January 30, 2019
Just bought a highly recommended and Consumer Reports ranked CR-V EX fr Sales Rep Nelson and Manager Donovan. (Ask for them!) I felt very comfortable w their professional attitude, friendlinest, expertise and helpfulness. I am a gal kupuna and for me what cinched the deal was their excellent...
DealerRater Review
- January 29, 2019
Big Island Honda Hilo made me feel comfortable right from the start. Marc helped me out and we looked at two cars that I was interested in. We broke things down about the two cars to see what would be best for me. I drove of the lot with a 2018 Honda Civic that same day. Thank you to Marc and the...
Google Review
- January 28, 2019
Keoni was amazing! Best sales team in Hawaii bar none!
Google Review
- January 23, 2019
Typical dealership. Sold a grandmother a lemon, misdiagnosed problem, and refused to pay for repair. Awesome service! Charging an old lady way too much, then expecting her to pay thousands in repairs.
Google Review
- January 22, 2019
Edmunds.com - Service Review
- January 18, 2019
Friendly service with a generous serving of aloha.
Google Review
- January 09, 2019
Spent time to help and no pressure in purchasing
Google Review
- January 09, 2019
Very timely and thorough service fora dealership
DealerRater Review
- December 22, 2018
Left by Burgess R.
From the very beginning, both salesmen Marc, Dean and Cameron were very helpful, patient and informative in a way that was not pushy at all. They answered all our questions about the 2018 Honda Civic that we decided to purchase and made every attempt to make my wife, son, and I feel comfortable and...
Google Review
- December 20, 2018
Lori gave us outstanding service! Fix recall and RR shock that I was unaware of and fixed both that needed to replaced @ no charge. Excellent customer service!!
DealerRater Review
- December 20, 2018
Very happy with the service I received through Honda's service department. I wasn't able to book my service with my usual service advisor but Glen did a fantastic job of taking care of me and my car.
DealerRater Review
- December 19, 2018
We recently bought our Honda CRV (3months) and was sent an email to remind us of our 1st service appt. I called and informed them that my husband had a dentist appt at 3pm and I was told the service would be no longer than 1 hour (service appt was scheduled for 1pm) and they were true to their...
Google Review
- December 14, 2018
Dean is the best! I would buy a car from him over and over
Yelp Review
- December 07, 2018
They should be disappointed considering when I brought the matter to their attention they said theres nothing, even though I insisted there was considering the hose kept coming off the radiator, not once, not twice BUT THREE times!! All three times you could see and smell the coolant and where the...
Yelp Review
- November 30, 2018
I have had my ridgeline serviced there many times. My truck overheated and blew the top radiator hose brought to bi Honda said everything was fine. Within two weeks the hose blew again, brought it in said they couldnt find the problem asked them to check the hose the clamp and the radiator...
DealerRater Review
- November 28, 2018
For over 28 years, my go to "friend" at Big Island Honda was (the late) John Rodrigues Sr. He sold me my first Honda and effected two subsequent leases with me. With my current lease ending soon, I knew no one in sales. Julie (lease advisor) referred me to Donovan. Although he was off, Donovan dove...
Google Review
- November 16, 2018
Left by Lauren B.
Love Big Island Honda Hilo. Great service and helpful staff. All around a good experience.
Google Review
- November 14, 2018
Yelp Review
- November 14, 2018
Scam artists. I've had my car less than 48 hours and have needed to fill the tires with air, get a recall fixed, change the oil, and replace the battery!And the two separate people I left voicemails for to get some assistance never called me back. The receptionist was even snarky.And to top it all...
Google Review
- November 07, 2018
Google Review
- November 04, 2018
Left by James R.
Glen is very conscientious and helpful. My thanks to Glen. and Honda Motors.
DealerRater Review
- October 26, 2018
Good friendly service from the service person and the shuttle driver. Loved the ability to review my invoice and pay electronically before I got back.
Google Review
- October 18, 2018
Google Review
- October 02, 2018
Google Review
- October 02, 2018
Best ace in town.
DealerRater Review
- October 02, 2018
Excellent service and they even wash your car. Treated with respect and courtesy. Offered free coffee tea or water. Tv to watch in customer lounge.
Google Review
- October 01, 2018
DealerRater Review
- October 01, 2018
I gotta say that John Mae did a wonderful job. He was able to listen to my concerns and made sure I got a good deal on my new van. He was always able to answer my questions and if he didnt know the answer he knew who to talk to find out the answer. Ive had three failed attempts over the years at...
Google Review
- September 30, 2018
Nice and Simple
DealerRater Review
- September 24, 2018
They have convenient appointment times, and fast service. They have Shuttle service available and vehicle drop off service as well. It was easy to make / reschedule my appointment with their online system.
Yelp Review
- September 13, 2018
Great customer service! They can shuttle if you have to leave your car and will notify by email when ready with the invoice!
Google Review
- September 07, 2018
Nice and Simple
Google Review
- August 30, 2018
Sold me a lemon. Transmission went out within 2000 miles. Thanks, guys.EDIT: I called about the reply to the review. Susanna Vesco no longer works there, and the dealership is not willing to make any repairs without payment. They are very committed to ensuring the pleasure of their guests!
Google Review
- August 20, 2018
Left by Shelagh A.
Google Review
- August 18, 2018
Left by Annalisa C.
The staff is sociable and does quick but efficient work. They always make me feel like Im taken care of, and my car has been running well for the past year since I started going here!
DealerRater Review
- August 11, 2018
From the drop off to the pickup the service was exceptional. I was very impressed with Lori and the communication through text and the timely manner the service was performed. Top notch service.
Google Review
- August 09, 2018
Helpful, professional. ;)
Google Review
- August 04, 2018
Google Review
- August 02, 2018
Left by Dani A.
Sold me a lemon. Transmission went out within 2000 miles. Thanks, guys.EDIT: I called about the reply to the review. Susanna Vesco no longer works there, and the dealership is not willing to make any repairs without payment. They are very committed to ensuring the pleasure of their guests!
Yelp Review
- July 31, 2018
I had a great car buying experience today with Keoni at Hilo Honda. He listened, advocated, then helped me make a solid decision on the right amount of vehicle for me based on my own admittedly arbitrary list of priorities that made absolutely no sense lol. The whole team there at Hilo Honda is...
Google Review
- July 28, 2018
Left by Ranchell B.
Google Review
- July 25, 2018
DealerRater Review
- July 21, 2018
The Service for my car was performed professionally. Vhin did a great job and made sure my car maintenance is up to date and informed me what I need. thank you again
DealerRater Review
- July 21, 2018
Hilo Honda Has Done it again. I wasn't really planning to buy a new car this week but when my son had a service today. I decided to stop by and look around, Dean Itagaki has done it again. he was able to help me get my dream car that I've been dreaming off. He went above and beyond to help me. I've...
Cars.com Review
- July 21, 2018
Honda Hilo Has done it again. thank you for the quick service and friendly staff. Service Advisor Vhin did a great job. I will definitely go back again. Thank you so much.
Yelp Review
- July 12, 2018
I called on a Friday to speak with service department. I was told I would receive a call from them Monday since they were currently closed. No one ever called. I wanted to find out if my Honda Care would cover the issue I had with the windshield washer nozzle. I did some research on my own and found...
Google Review
- July 10, 2018
Left by Heather H.
The service department here is the best on island!
Google Review
- June 30, 2018
Staff super friendly and courteous!Completed my vehicle on time.I love Big Island Hondas Staff!
Google Review
- June 28, 2018
Sebastian Raymond was very helpful in assisting us in our decision on purchasing the CR-V. Had done some research prior to going to the dealership, so he was aware of the features I was looking for. The test drive was great! Also, when we decided to purchase or rather lease the car, he figured...
Google Review
- June 25, 2018
Left by Chrisandra J.
Ever since I purchased my2016 Nissan from Big Island Honda Hilo, Michael Neal stayed in contact with me and called at least once a month. He called to check on how I was doing and I remembered I had to bring my car into service. He managed to set my appointment up and when I brought my car in...
DealerRater Review
- June 21, 2018
The service on both cars were performed professionally and in an expedient manner. The team was very friendly and professional. They answered every questions I asked.
DealerRater Review
- June 18, 2018
My Service Advisor, Glen, was very friendly and professional. I couldn't remember when I last rotated my tires. When I called Glen, he immediately remembered that I had my tires rotated at my last service appointment and was able to tell me the exact date of my last visit. He helped me set up a...
Google Review
- June 17, 2018
Great service,was quick to solve the problem,did not make appointment just went in the afternoon.
Google Review
- June 15, 2018
Nelson and Cameron made the process of vuying my car utterly painless and stress-free
DealerRater Review
- June 15, 2018
We had our Honda Ridgeline in for a routine service. Not only are the service reps professional and courteous, they dropped us off and picked us up in downtown Hilo, so that we could do some shopping rather than wait at the dealership. Super friendly folks!
DealerRater Review
- June 15, 2018
Clint was excellent and prepared me for the worst case scenario. He planned ahead - getting a loaner ready, just in case. It turned out I just needed a battery replaced and was able to get my car back the same day.
DealerRater Review
- June 15, 2018
Great service Always prompt and making everything comfortable and easy. Waiting are is clean ,roomy, comfortable. Everyone I run into is always asking if I was ok or needed help. Great staff
Google Review
- June 15, 2018
Left by Darleen J.
Google Review
- June 15, 2018
Google Review
- June 14, 2018
Google Review
- June 14, 2018
Left by Wendy C.
Google Review
- June 14, 2018
Left by Danielle P.
Edmunds.com - Service Review
- June 14, 2018
Appointment, Shuttle service, and seat belt recall done timely.
DealerRater Review
- June 14, 2018
Clint Desilva at Big Island Honda in Hilo is so professional and patient. He always make sure everything is up to standard and asks if there is ever anything else that needs to be checkes out or any questions. Excellent service!
DealerRater Review
- June 14, 2018
Glenn provided outstanding service. Not only professional, but he also goes above and beyond to provide service that conveys caring for the concerns of the customer by actually listening. Also used shuttle service. Both drivers were friendly and efficient.
DealerRater Review
- June 14, 2018
Big Island Honda has an amazing service staff! From the time you arrive and are greeted, to your service agent, to your service completed it is fast, efficient, and friendly. I wouldn't go anywhere else!
DealerRater Review
- June 14, 2018
All staff from Lisa Taylor to shuttle driver Mahea , makes my service experience effortless. Everyone is extremely professional, friendly and efficient. They exude the aloha spirit . The service tech did a great job and thecar wash is always a nice touch and greatly appreciated.. keep up the good...
Google Review
- June 12, 2018
Cars.com Review
- June 09, 2018
Left by Gary Y.
Lori makes the service department and excellent experience.
Cars.com Review
- June 09, 2018
I am impressed with my overall experience. Upon arrival someone was already waiting for me in the parking lot, took my information and brought me to the service advisor. The service advisor sent notifications to my cell and also came to see me to make sure I was comfortable in the waiting area. ...
Edmunds.com - Service Review
- June 09, 2018
Excellent service. Quick, professional, and complete. Very satisfied!
Google Review
- June 07, 2018
Cars.com Review
- June 07, 2018
Airbag recall was done within a reasonable time. Shuttle service was provided.
Cars.com Review
- June 06, 2018
I got to my appointment right on time. Noah greeted me with a warm hello and checked my car in. Clint went over the details of the appointments making sure that the numbers we indicated were the ones to services. He did a great job and will service again with Clint.
Google Review
- June 06, 2018
Left by Carl G.
The work on my Ridgeline was completed quickly and could go about my business. The Honda dealership service in Hilo is absolutely the best. Lori Taylor keeps me informed of the progress and I always leave feeling good about the work they performed.
DealerRater Review
- June 06, 2018
The team at Big island Honda has always taken good care of our family. They have provided us with exceptional service over the years. We are so glad we chose Big Island Honda for our vehicle needs.
DealerRater Review
- June 05, 2018
Left by Aslan A.
Special thanks to Keoni and Cameron. Kenoi went above and beyond. He is top notch. Thanks for your genuine approach. The best customer service i came across on island so far.
DealerRater Review
- June 05, 2018
Left by Ellen N.
Every visit to Honda is always a pleasant one. Im always greeted with a smile. Parts Department always helpful and making sure my car receives the best service.
Edmunds.com - Service Review
- June 05, 2018
Lori was very helpful and kind.
Google Review
- June 04, 2018
Not the level of customer service I would expect.
Google Review
- May 30, 2018
Google Review
- May 25, 2018
Big Island Honda. Great service on buying a car. We bought our second Honda Fit here. Ask for Mike Neal! Great, friendly no pressure salesperson who listens and is very helpful!
Google Review
- May 19, 2018
Great customer service but ridiculously overpriced. Also we went to look at some used vehicles and one of them reeked of mold & mildew. They were apologetic and admitted that they were surprised the car was even on the lot at all. Strange, because somebody had to give the okay to display that...
Google Review
- May 18, 2018
Google Review
- May 18, 2018
Left by Danielle M.
DealerRater Review
- May 18, 2018
Exceptional service and very thorough. They have records of our account on hand, so even though this old man did not bring in back-up paperwork, they were able to verify our service and purchase records. May seem like a small thing, but for me it was wonderful (and I didn't get in trouble with the...
Google Review
- May 17, 2018
Left by Nikki V.
Nelson & Donovan made this trip pleasant and painless! I definitely recommend working with them - Very Happy Customers
Google Review
- May 17, 2018
Horrible experienve, felt very taken advantage of. Wasted alot of time. Then went to a different dealer ship and was in and out.
Google Review
- May 17, 2018
Because its called Big Island Honda and they are very beautiful people here to assist you with what ever meet your means and needs.
DealerRater Review
- May 13, 2018
Everything went smoothly and was satisfied with the service. Wait wasnt too long and my car was given back to me in a timely manner
Cars.com Review
- May 13, 2018
The service at Big Island Honda is great. I like the shuttle to work after I drop off my vehicle and my service representative is awesome!
DealerRater Review
- May 11, 2018
My periodic vehicle service proceeded like clockwork. A thorough job was done and outstanding service adviser Clint DeSilva pointed out some unforeseen work that was recommended and arranged for that also to be done the same afternoon, so I was not forced to make a special trip. Service is important...
Google Review
- May 10, 2018
Left by Peggy P.
Always a pleasure dealing with the people at hilo honda everyone is always friendly and helpfull especially Clint Desilva and Alvin Orita......
Edmunds.com - Service Review
- May 10, 2018
Everything from the online scheduling to the personalized care that Glenn provided was top notch!
Google Review
- May 10, 2018
Left by Terrilyn C.
Marc, Nelson, and Cameron are the best example of customer service. Not just at a dealership but the best anywhere. They listened, showed they care, and helped with making my miracle happen. Truly blessed to have met them!
Edmunds.com - Service Review
- May 10, 2018
The service was done well within the estimated time, despite having 2 earthquakes during the service. I was shown the list of repairs done and suggested future service needs and he carefully explained it all. The recall problem was also taken care of. The staff came and made sure that everyone...
Cars.com Review
- May 09, 2018
Arrived early for my appointment and was greeted warmly and checked-in immediately. Also, did not have to wait until the shuttle was full to be taken to my destination while my vehicle was serviced. Loved that my vehicle was cleaned and washed, too.
Google Review
- May 08, 2018
Left by Martha M.
DealerRater Review
- May 07, 2018
I had amazing service from Big Island Honda! There were a few things that couldve been better like letting me know that my vehicle was close to arriving. Informing me that the model that was ordered for me included a moonroof which I didnt want, also did not include a touch screen like the model I...
Google Review
- May 07, 2018
Edmunds.com - Sales Review
- May 06, 2018
Once the offer was explained to me, and I told them what my bottom line was, the sales staff made it happen, in under two hours. Great service!
Cars.com Review
- May 06, 2018
Excellent, competent, friendly customer service staff. Enjoyed free shuttle service to shopping mall.
Google Review
- May 06, 2018
Glen Ishii is fantastic, a true professional of the 'old school,' and very strong, pound for pound, in lifting, grappling, and boxing.
DealerRater Review
- May 05, 2018
Enjoyed every minute. They made the experience one to remember and very painless. Didnt try to oversale me and was very sensitive to what I needed.
Edmunds.com - Service Review
- May 05, 2018
Great, knowledgeable, and friendly staff.
Google Review
- May 04, 2018
Left by Jasmin B.
Google Review
- May 04, 2018
Google Review
- May 03, 2018
Left by Melissa A.
Very friendly and fast to be greeted and helped
Edmunds.com - Sales Review
- May 03, 2018
Michael Neal was a very informative person, and helped me understand the car and finances..
Google Review
- May 03, 2018
Cars.com Review
- May 03, 2018
The Service was quick. Both the service agent and the shuttle driver were friendly
Google Review
- May 02, 2018
Marc and Keoni take good care of you! Very pleased with my purchase and would recommended these two to anyone! I didnt feel rushed, or pressured to purchase the vehicle which was nice.
Edmunds.com - Service Review
- May 02, 2018
The actual service and time of my FIT was fine, it was the Time that it took to detail my car. I shouldn't have asked for it and just asked for a wash. It took one hour plus for the detail. My sales adviser Nelson Enos is awesome but he had customers waiting on him for test drives.Lori Taylor my...
DealerRater Review
- May 02, 2018
Efficient and cordial from the moment you drive up. Lori my servic rep continues to do a wonderful job. She takes time to review your service and answers any questions with complete knowledge.lori
Cars.com Review
- May 02, 2018
My salesman Marc was so nice and very helpful. I really appreciated all the little extra things he did that made the process a good experience.
Cars.com Review
- May 02, 2018
Left by Sean O.
Very friendly staff which is why I still choose to go there, even though I can have it serviced at much less elsewhere. Service recommendations are helpful. Honda should find a way to combine an oil change & include tire rotation. Many other companies offer tire rotation with their servicing. ...
Cars.com Review
- May 01, 2018
Left by Jaime F.
Great job service and parts, warm very friendly 5 star as far as I'm concern. Keep up the good job.
DealerRater Review
- May 01, 2018
sales person, Micheal was very informative and knew detail features of misc. vehicles options shown. Offered new & used. Took time after purchase to make sure I knew how to use features.
Google Review
- April 30, 2018
Google Review
- April 30, 2018
I love big island honda, bought my Honda from them on Christmas eve, my car got vandalized and I a single mother of two had no transportation.They helped me get financing and great car! They are professional and kind hearted. Mike and Stan were the best.Not only that but I had a problem with the...
Google Review
- April 30, 2018
Wonderful sales team . Lots of aloha
Google Review
- April 30, 2018
Nice dealership not too pushy I would recommend it
Google Review
- April 30, 2018
Best dealership on the island!
Google Review
- April 30, 2018
Great. Parts service
Google Review
- April 30, 2018
Staff is wonderful and service is great!
Google Review
- April 30, 2018
I dont drive Honda, but the people seem cool
Google Review
- April 30, 2018
I've always had exceptional service at Big Island Honda Hilo with Lori Taylor. She is superb in making sure our needs are met in a timely manner. The staff at Big Island Honda Hilo is very friendly and courteous. I always recommend Big Island Honda Hilo.
Cars.com Review
- April 30, 2018
Upsides: friendly professional service, free single serve coffee, free shuttle, free car wash, free drop off, Phone/iPhone/email communication/payments. Downsides: cost of diagnosis, cost of part, cost of installation.
Edmunds.com - Service Review
- April 27, 2018
Great staff, good mechanics, honest estimates
Google Review
- April 24, 2018
Left by Jane H.
Google Review
- April 24, 2018
Left by Nikki V.
Nelson & Donovan made this trip pleasant and painless! I definitely recommend working with them - Very Happy Customers
DealerRater Review
- April 23, 2018
Made an appointment for an A1 service. A few days before a situation arose where I would need the car dropped off at my wifes workplace. Despite requiring a two day advance notice to drop vehicles off, Lori and the staff was able to accommodate our request. This helped us out immensely and was...
Google Review
- April 23, 2018
Google Review
- April 22, 2018
Google Review
- April 22, 2018
Left by Sidney H.
Google Review
- April 22, 2018
Left by Tiffany M.
Cars.com Review
- April 21, 2018
I love the service & all the people there at big island Honda hilo
Cars.com Review
- April 21, 2018
Technicians able to diagnose subtle problems that others may dismiss as nothing or not even catch. Service advisors listen carefully to my concerns. Alvin from Big Island Honda provides the best customer service-he puts customer needs first and sacrifices his own!!
DealerRater Review
- April 21, 2018
The service I get from the time of making an appointment to getting my car back is the BEST. Glenn explains everything to me so I understand and I appreciate that being a Kupuna
Cars.com Review
- April 19, 2018
Left by Robert A.
We went in to repair our Honda air conditioning. It took 6 hrs. Repairs not complete. We must run it until gives us trouble again and we need to take it back for more repairs.
Cars.com Review
- April 18, 2018
This dealer is very well established and their staff, in general, very experienced and courteous. The facility is more or less as it has been for a very long period of time, and needs to be updated, particularly the drop off area for service, which is and has been very congested for a long time. ...
DealerRater Review
- April 18, 2018
My battery died and I showed up last minute and needed help changing out the new battery. Clint stopped what he was doing and solved my problem and got me help in a timely manner
Google Review
- April 17, 2018
Cars.com Review
- April 16, 2018
Lori was, as always, pleasant and easy to work with. I really appreciated her research into an item covered by my extended warranty!
Cars.com Review
- April 16, 2018
On April 13th , I had 2 Dr's apt, 9am and 1115am to see my Oncology. It was rainy coming from Kau side and Volcano. I noticed my left side low light was out. I was not happy, As soon I got done with my first Dr's apt, I drove down to Honda and to changed this light bulb. By 10am I reached to Honda...
Google Review
- April 16, 2018
Left by Craig S.
Google Review
- April 13, 2018
Big Island Honda took care of everything and I drove out in the vehicle of my dreams! Thank you so much!!!
Cars.com Review
- April 12, 2018
As noted in other descriptions I would highly recommend Glenn Ishii as a rep. who will always provide you excellent service and has the patients and time to help us under stand the situation. He has the best way of talking to us and never forgets to return our calls and is always ready and will...
Google Review
- April 11, 2018
DealerRater Review
- April 10, 2018
They were very warm and friendly during the sales process. After that, not so much. They sold us a car with a leaking water pump and a blown head gasket for $4,000. Cost to repair is $4,000. They said all they could do for us is sell us another car. STAY AWAY. STAY FAR AWAY.
DealerRater Review
- April 10, 2018
My visit was very pleasant. I felt very comfortable dealing with everybody I met with. Very professional, patient, friendly and efficient staff and service. I felt no pressure to buy
Cars.com Review
- April 10, 2018
Clint and Melanie very friendly and outstanding customer service!
Cars.com Review
- April 09, 2018
Lori in the service department was very knowledgable and friendly. It was my first time taking my car in to be serviced and it was a great experience. I would highly recommend this dealership. I have bought one car from the Hilo store and one from the Kona store and both experiences were exceptional!
Google Review
- April 09, 2018
Left by Melanie S.
Google Review
- April 07, 2018
Left by Ashley C.
Google Review
- April 06, 2018
Google Review
- April 06, 2018
Left by Amos A.
Outstanding service. My service agent Lori was awesome. Always good to see the braddahs.... Garrett, Donovan and Kiko. Two thumbs up and 10 stars.
Google Review
- April 06, 2018
They were the best.. needed a new battery ASAP to make it to church and they came through 100% ...Mahalo Nui for excellent service!!
Google Review
- April 05, 2018
Left by Deborah A.
Google Review
- April 04, 2018
Always Had a Great Experience With The Workers. Always Friendly And Helpful With Questions. Very Great Quality And Service!
Google Review
- April 04, 2018
Left by Salina I.
DealerRater Review
- April 04, 2018
Whenever I need help with my FIT, Glen and the entire team at Hilo Honda do everything in their power to help me. Whether it's routine service or a panicked call from me because my drive from Waimea produced another flat (darn rock slides), everyone (especially Glen) at Hilo Honda bends over...
DealerRater Review
- April 04, 2018
It took a while but persistence solved the brake problem. thanks to the guys in the service department. We are happy campers and I am confident that Bree is driving a safe vehicle. Well see you in a few months for new tires.
DealerRater Review
- April 04, 2018
Great movies for family, phone charging station ;-), laptop, Wi-Fi, everyone greeted us, they all have smiles on their faces, coffee & hot chocolate, water bottles. Cutter downtown Oahu and Big Isle Honda Hilo have one of the best service - my fav dealerships. All staff acknowledges customers,...
DealerRater Review
- March 30, 2018
Everyone was very welcoming, helpful, gave great tips. Service was great offered a compliment shuttle to drive us around while waiting for our oil change and tire rotation to be done. Overall great experience!
Google Review
- March 29, 2018
Always friendly, reliable, and professional service here. As a former employee and now a customer, I'll only bring my car to Honda for any service I need.
Google Review
- March 27, 2018
DealerRater Review
- March 27, 2018
Left by Torrey L.
Clint is an amazing service rep. Very professional, and courteous. Glad to work with him anytime. He always greets me with a smile and makes me feel like I'm the only customer there.
Google Review
- March 25, 2018
Left by Cyerra M.
Google Review
- March 25, 2018
Left by William C.
Google Review
- March 25, 2018
DealerRater Review
- March 24, 2018
Easy to get an appointment for service, good explanation of what is needed, shuttle service is prompt and most helpful, computer records of service make keeping my records easy.
DealerRater Review
- March 19, 2018
I always have a great experience with the Service Department, I usually work with Lori because she knows me and is always so helpful. I can always trust that my car is in good hands.
Edmunds.com - Service Review
- March 15, 2018
Employees are always courteous and helpful. Nothing is perfect and cannot satisfy everyone. The saying customers are always right is not always true - always two (2) sides to a story!
Cars.com Review
- March 14, 2018
Don & Marc.....made my car buying experience amazing! Very tentative and helpful. Customer service was on point!
Google Review
- March 07, 2018
Left by Bradley W.
Fast, friendly, helpful and very reasonable cost.
Google Review
- March 06, 2018
Good servive
DealerRater Review
- March 01, 2018
The service department took great care in helping me when I felt vulnerable and afraid after my car broke down in the pouring rain. They put me in touch with Honda Roadside Service with one call to the dealership. When I was back on the road I drove directly to the dealership which thank GOODNESS...
Yelp Review
- March 01, 2018
I purchased a used car here, and since then the car has had many expensive issues to fix, some of which were present when they sold it to me. They say their cars are thoroughly checked out before sold, but these checks apparently glossed over the clear issues with the car at the time of purchase. I...
Google Review
- February 26, 2018
Cars.com Review
- February 25, 2018
Friendly & attentive customer service from every representative Demonstrates care to your needs
DealerRater Review
- February 25, 2018
Great customer service, super friendly people, awesome variety of K-cups, quick service, decently priced. Everything thats was done to the car was explained thoroughly.
DealerRater Review
- February 18, 2018
Upon arrival for a recall service, Alvin and Lori checked in my vehicle in less then 5 minutes. After the needed service was completed, my vehicle was delivered to my workplace! The service appointment was quick and convenient, and It didnt disrupt my days schedule. Thanks Lori and Alvin!
Google Review
- February 15, 2018
Google Review
- February 13, 2018
Google Review
- February 10, 2018
Purchased a 2015 Tacoma from here, and let me say that the reps there really look after you! Ask for Mark when you go. He explained everything clearly and worked to get me the best deal possible at a price I was comforable with. Mark made the entire ordeal painless and NO pressure during the entire...
Google Review
- February 07, 2018
Left by Cortney D.
Cars.com Review
- February 07, 2018
Great quality service! Super helpful and the service was quick
Cars.com Review
- February 06, 2018
Thank u.. they always give me great service .. thank u , Lori and the Gang
DealerRater Review
- February 04, 2018
I was greeted by a pleasant attendant and was treated very courteously by all at the dealership. I did ask for them to look at my wheel alignment that I had them take care of in December. The reason provided why the vehicle was pulling to the right was found not to have anything to do with the...
DealerRater Review
- February 03, 2018
I'm retracting my review from 11/16/17. Once they get your money you will be treated like you don't exist. Paid top dollar for a truck with 6k miles that has been in the shop twice in the 1st 60 days. After digging into it I found that they buy vehicles from auctions without any knowledge of...
Google Review
- February 01, 2018
Left by Kenneth J.
PROMPT FRIENDLY SERVICE WITH ALL DETAILS AND PARTICULARS CLEARLY SPELLED OUT AND CARRIED OUT IN A TIMELY MANNER.
Google Review
- February 01, 2018
Purchased a 2015 Tacoma from here, and let me say that the reps there really look after you! Ask for Mark when you go. He explained everything clearly and worked to get me the best deal possible at a price I was comforable with. Mark made the entire ordeal painless and NO pressure during the entire...
DealerRater Review
- January 26, 2018
Everything about this dealership is amazing - everyone always greets you with a smile, as if you need help in a professional manner. They truly listen to your needs and try very hard to make things work. I also Like to say how trustworthy they all are. Had left lots of Xmas gifts in my car and...
Google Review
- January 25, 2018
Although we ended up not getting a vehicle here the salesmen were very hospitable.
Cars.com Review
- January 25, 2018
I jhad my CR-V for one month and the radio started to change colors and have issues. Repair was done and looks good. I remember reading in consumer report magazine that I'm not the first to experience problems w/ the screen. Every thing is is better than I expected. Service as super and the...
Cars.com Review
- January 22, 2018
Left by Herbert N.
I have enjoyed my association with Big Island Honda for nearly thirty years! My latest experience on 01/19/2018 reinforce my loyalty. Lori Taylor has been my service advisor, seems like forever, and her enthusiasm for customer service has not diminished. She returned my phone call and we...
Google Review
- January 20, 2018
Left by Monique W.
We purchased an extended service warranty, which was the best thing we could have done. It was wonderful to have our tire replaced. Very thankful for the special individual service rendered to us. They are definitely family. Thank you Big Island Honda Hilo
DealerRater Review
- January 20, 2018
Fast, friendly, and timely service. They did a thorough job! Loved the complimentary car wash, too! Mobile service makes it very convenient. They clearly explained their findings and providdd solutions.
DealerRater Review
- January 19, 2018
Clint DeSilva was very helpful and explained everything that was wrong and what was needed to be done to have my problem fixed. Problem was addressed and resolved the same day.
Google Review
- January 16, 2018
Left by Reid M.
Purchased a 2015 Tacoma from here, and let me say that the reps there really look after you! Ask for Mark when you go. He explained everything clearly and worked to get me the best deal possible at a price I was comforable with. Mark made the entire ordeal painless and NO pressure during the entire...
Cars.com Review
- January 13, 2018
Left by Valerie V.
I just want to thank Donovan, Kiko, Tihani, Melanie and Clint for the awesome service I received last week with what was a crisis for me. They took care of the problem in no time and with great ease and the BEST CUSTOMER SERVICE ever!!!!
Cars.com Review
- January 13, 2018
Lori always makes my experience special. I never have to worry....
Cars.com Review
- January 12, 2018
My FJ finally arrived and I retrieved it yesterday. It looks fine other than lots of ocean spray all over it. I appreciated your helpfulness conducting this difficult transaction; it could not have been consumated without your willingness to go beyond a traditional buyer/seller transaction,...
Google Review
- January 11, 2018
Left by Lynn R.
Love your Service Department. Lori always takes care of us. The staff is always so friendly and accommodating. Your service is one of the reasons I bought my son a 2017 Honda Civic. Mahalo!
Yelp Review
- January 11, 2018
Wow! Salesperson Marc is a shining star at Big Island Honda. So professional, polite, knowledgeable and kind...making the car buying experience a great, less stressful one. But I'm not done! Michael, another salesperson, was equally as impressive. Also, Jerry in the service dept was honest and...
Edmunds.com - Service Review
- January 06, 2018
Im so please with Lori. She is very friendly and polite.
Google Review
- January 05, 2018
Left by Christian p C.
Google Review
- January 02, 2018
Great. Parts service
Google Review
- December 30, 2017
Left by Glen I.
Best dealership on the island!
Yelp Review
- December 30, 2017
My husband and I have been taking our CR-V into the service dept. here for the past 5 years and have always had excellent service. Our service advisor Clint is always very friendly and professional. We needed a second vehicle so we found a couple of cars on their website that we wanted to test...
Cars.com Review
- December 29, 2017
My car was serviced for an air bag recall and it was taken care of in a quick and timely manner. Service rep Clint DeSilva is always helpful, knowledgeable, and takes care to make sure I understand exactly what will be done and he is very helpful.
Cars.com Review
- December 28, 2017
Fast, friendly accurate diagnosis - got the car running and explained necessary vs. optional repairs and costs. Mahalo!
Cars.com Review
- December 26, 2017
Best customer service! Every personnel was very friendly, patient and helpful. Service was done in a timely manner. Wait time was pleasant.
Google Review
- December 22, 2017
Very awesome
Cars.com Review
- December 20, 2017
Left by Anne F.
Excellent customer service. My CRV has 109,000 on it. Honda service keeps it going. Lori is a great service advisor, professional and knowledgeable.
Google Review
- December 15, 2017
Not much of a deal on year end closeoutd
Google Review
- December 13, 2017
Recently purchased a car from Big Island Honda. Had great customer service from Jun in Hilo, great attention to detail and highly professional. I would highly recommend purchasing from this DEALERSHIP!!
Google Review
- December 13, 2017
Recently purchased a car from Big Island Honda. Had great customer service from Jun in Hilo, great attention to detail and highly professional. I would highly recommend purchasing from this DEALERSHIP!!
Google Review
- December 06, 2017
Left by Mary R.
Everything was great.
Google Review
- December 06, 2017
Amazing people who are always trying to be better (please don't let them know that they are already the best;)
DealerRater Review
- December 06, 2017
We needed to replace a vehicle unexpectedly and Honda staff kept it quick and easy for us. They listened to what we were looking for and gave us helpful info throughout the process. Easy choice given the high quality of service we have received from Big Island Honda on our older vehicles.
DealerRater Review
- December 02, 2017
Worst place to get a vehicle. Manager treats women like they are worthless and know nithing. Treats women employees as sexual toys. Rip people off in their vehicle purchases. When you speak up about it they tell you to leave. Don't waste your time or money at this location. If you want a Honda go...
DealerRater Review
- December 02, 2017
Worst place to get a vehicle. Sales Manager treats women like they are worthless and dumb. Harrasses female employees. Will rip people off with their vehicle purchases. When you speak up about it he lies about everything. Don't waste your time or money at this location. If you want a Honda go to...
DealerRater Review
- November 18, 2017
The sales rep was easy to talk with and able to answer all my questions. He was patient and accommodating throughout the process I had plans on getting a car but didn't plan on buying a car on that day. He is very good at encouraging people to try and buy the car
Edmunds.com - Sales Review
- November 18, 2017
Our sales associate Dean went out of his way to help us trade in and upgrade our Honda. We purchased a new Honda Civic that we just love.
DealerRater Review
- November 16, 2017
It's was fast and easy, the staff was great. Thank you Jin and Katlin. I love my new truck and will check back in the future.
Google Review
- October 29, 2017
Very good!
Cars.com Review
- October 29, 2017
Honda hilo has the best service team ever. one of my car tires had a whole on it. Service advisor VINH did everything to help me get the tire fix. I had to go back twice due to an error but I was more amaze on how they serve me. Vinh and rest if the team did everything they can. I really love...
DealerRater Review
- October 29, 2017
Honda hilo has the best service team ever. one of my car tires had a whole on it. Service advisor VINH did everything to help me get the tire fix. I had to go back twice due to an error but I was more amaze on how they serve me. Vinh and rest of the team did everything they can. I really love...
DealerRater Review
- October 29, 2017
Honda hilo has the best service team ever. one of my car tires had a hole on it. Service advisor VINH did everything to help me get the tire fix. I had to go back twice due to an error but I was more amaze on how they serve me. Vinh and rest of the team did everything they can. I really love coming...
DealerRater Review
- October 27, 2017
Sales & other employees are friendly & helpful. Since 2017 HRV we want was sold out, every effort was made to help us decide what to buy @ a good price. We got the CRV 2017 on sale!
DealerRater Review
- October 22, 2017
This is the 4th Honda Odyssey we have purchased from your dealership in the past 7 years and Scott Achong was instrumental in arranging our last 3 purchases. Scott is a truly exceptional member of your sales team - very professional, responsive, courteous, attentive and personable. Your service...
Google Review
- October 20, 2017
Wonderful sales team . Lots of aloha
Google Review
- October 20, 2017
Service is phenomenal. Went in looking for a new vehicle, walked away with a fresh pair of keys to my brand new 2017 Honda Accord Sport SE. I had Scott and Kaitlyn help me, who were both great and friendly. They made it painless and effortless. Happy customer I am!
Google Review
- October 20, 2017
Wonderful sales team . Lots of aloha
Google Review
- October 20, 2017
Big Island Honda was the best car buying experience I ever had.
Google Review
- October 15, 2017
Staff is wonderful and service is great!
Google Review
- October 14, 2017
Left by Pamela D.
Staff is wonderful and service is great!
DealerRater Review
- October 14, 2017
We had a very friendly and courteous service. It was so refreshing to have had such a pleasant experience. We felt comfortable and confident in our decision to purchase our car.
Google Review
- October 12, 2017
Left by Aaron F.
Big Island Honda was the best car buying experience I ever had.
Google Review
- October 07, 2017
Left by Mark M.
Service is phenomenal. Went in looking for a new vehicle, walked away with a fresh pair of keys to my brand new 2017 Honda Accord Sport SE. I had Scott and Kaitlyn help me, who were both great and friendly. They made it painless and effortless. Happy customer I am!
Google Review
- September 20, 2017
A very professional organization with a knowledgeable and considerate staff. Our sales person, Josh Franklin was superb and helped us negotiate our best deal! Post purchase, Big Island provided additional services for our benefit at no charge! Truly looking out for their clients!!
Google Review
- September 19, 2017
A very professional organization with a knowledgeable and considerate staff. Our sales person, Josh Franklin was superb and helped us negotiate our best deal! Post purchase, Big Island provided additional services for our benefit at no charge! Truly looking out for their clients!!
Yelp Review
- September 14, 2017
Went to big island honda hilo just to see what they had and look at their cars. There was two in mind which I found on their website. When my husband and I arrived to meet with my grandpa we were welcomed right off the bat with a friendly smile by Judah L. We mentioned the cars we seen on site that...
Cars.com Review
- September 07, 2017
Honda hilo has been outstanding on sales and service. They have a great team who works hard for you. Service are quick and they make sure you leave the place with a smile. Keep up the good work and continue to deliver outstanding service to this island. Mahalo
DealerRater Review
- September 07, 2017
What a great place to get my car serviced they are fast and friendly. Lori explained everything i need to know. Keep up the good job thanks
Yelp Review
- September 07, 2017
I purchased a 2017 Honda HR-V. This is my 5th brand new car. My experience at Honda working with Dean and Cameron was excellent. They both are very knowledgeable staff members and are an asset to have at Big Island Honda. They made a "true believer out of me"!
Google Review
- August 30, 2017
I am a very, very happy camper!!!
DealerRater Review
- August 26, 2017
Previously owned 2 Hondas and liked the vehicles and service. Felt comfortable at dealership and salesman, Dean Itagaki was very knowledgeable (answered all my questions)
DealerRater Review
- August 22, 2017
Called Uncle Johnny for best deal on CRV, Dean & Caitlin closed the sale in 2 hours with best interest rate, delivered car to my home.
Google Review
- August 20, 2017
We had a great experience at Honda in Hilo. Outstanding customer service was given to us by Chase and everyone else that helped us throughout the process of purchasing a vehicle! We were very happy with the vehicle and the price. Everyone was very helpful and friendly. I would recommend anyone to...
Google Review
- August 12, 2017
We had a great experience at Honda in Hilo. Outstanding customer service was given to us by Chase and everyone else that helped us throughout the process of purchasing a vehicle! We were very happy with the vehicle and the price. Everyone was very helpful and friendly. I would recommend anyone to...
Google Review
- August 11, 2017
A very professional organization with a knowledgeable and considerate staff. Our sales person, Josh Franklin was superb and helped us negotiate our best deal!
Google Review
- August 09, 2017
Left by Norene H.
Very good service!
Yelp Review
- August 09, 2017
The service department is no longer as good as it used to be since some of their employees left. I took my car in to get parts installed and requested shuttle service. I had a strained back couldn`t stand outside or sit on the wooden bench to wait so I waited in the waiting room since the shuttle...
Yelp Review
- August 09, 2017
The service department is no longer as good as it used to be since some of their employees left. I took my car in to get parts installed and requested shuttle service. I had a strained back couldn`t stand outside or sit on the wooden bench to wait so I waited in the waiting room since the shuttle...
DealerRater Review
- August 07, 2017
Buying a car is not easy. Maka (Josh) made it easy. I had been trying to decide which brand of car to buy for some time. The lot, building, personnel, offices, ambiance, service and above all the car and the price all came to together for a quick and almost painless (I did have to pay for it . . . )...
Edmunds.com - Sales Review
- August 04, 2017
Dean helped the leasing experience painless and answered all the questions I could think of. Great guy and would recommend.
Edmunds.com - Sales Review
- July 22, 2017
Josh and everybody else at Big Island Hilo did an exceptional job. They listened to my needs, showed me options, went for a test drive and that same day I drove away in a brand new Honda Fit. Josh even went out of his way, after hours, to help me return my rental car. Great experience all around.
Google Review
- July 20, 2017
I love big island honda, bought my Honda from them on Christmas eve, my car got vandalized and I a single mother of two had no transportation.They helped me get financing and great car! They are professional and kind hearted. Mike and Stan were the best.Not only that but I had a problem with the...
DealerRater Review
- July 16, 2017
Dean was exceptional. Very calm, nice and friendly. Not pushy and seems like and honest and fair guy! He's my new favorite car sales guy- I'm in kona but I've already told a few people if they want to buy a car go to hilo to see Dean. Sheena was awesome also. I'm very happy with the deal and car I got!
Google Review
- July 02, 2017
I dont drive Honda, but the people seem cool
DealerRater Review
- June 29, 2017
No complaints. Exact car I've been looking for. The car is very convenient and stylish. They have a very good staff. Amazing car buying experience.
Cars.com Review
- June 29, 2017
I am always pleased n only deal with Lori at the Hilo branch. Also, the gentlemen who checked me in was very professional and was very courteous.
Google Review
- June 23, 2017
I love big island honda, bought my Honda from them on Christmas eve, my car got vandalized and I a single mother of two had no transportation.They helped me get financing and great car! They are professional and kind hearted. Mike and Stan were the best.Not only that but I had a problem with the...
DealerRater Review
- June 23, 2017
I'll rate him 10 because he help me very well... He did a nice job,explain everything and done what I ask him to do for me and help me how to find the price I can pay for my monthly...thanks again for helping me out..
DealerRater Review
- June 21, 2017
Aloha, Sorry this Customer Survey Response is so late, I was having trouble with my computer! I would like to share my experience with Big Island Honda in several different areas. First I came to Big Island Honda to find me a Good, Reliable, Affordable car. Jun was my Sales Associate. He found...
Yelp Review
- June 21, 2017
I went in to Kona Big Island Honda for a recall on a couple of parts. I thought that I would also get the spare key that was promised to me from the sales agent a while ago made,since Kaitlyn gave me the wrong key and I never had a spare key for this car. I asked the folks of Kona if they could make...
Google Review
- June 20, 2017
Great experience! Mike at Honda was very helpful and gave detailed explanations for all our questions and was really patient with our decision making process!
DealerRater Review
- June 20, 2017
Left by Judy C.
My experiences with Honda Repair Service, with my service provider, Lori Taylor, has always been excellent. Lori is always very professional, pleasant and helpful. In all my years owning a Honda, I have yet to experience any dissatisfaction with her.
DealerRater Review
- June 17, 2017
Being on an island makes things like getting auto parts difficult at times, but I can usually find what I need at Big Island Honda if not elsewhere. Their employees are helpful and patient and do their best to explain things. I would rate them higher but I cannot afford their services most of the...
Cars.com Review
- June 17, 2017
Left by Mark H.
I am a very picky customer, especially when buying a new car. My salesman, Joshua Alameda was an absolute professional, showing me all the amazing features of the 2017 Civic Sport. On my initial service check up this morning, complete professionalism from start to finish. Paris was awesome in...
Google Review
- June 15, 2017
Nice dealership not too pushy I would recommend it
DealerRater Review
- June 07, 2017
Sabastian allowed us to look at different vehicles because we weren't sure what would fit our family. He was patient with us as we changed our minds constantly. He understood that this was a big purchase and took the time to let us test drive couple of vehicles. Cameron Castillo is the best, hands...
DealerRater Review
- June 06, 2017
When we first reached we were acknowledge and greeted really quickly and politely. He was very polite and did what he could to fulfill our expectations. Made sure that everything we needed to know, was introduced and he made our visit a great one.
DealerRater Review
- June 05, 2017
I'm glad they were open on the weekend and I had an appointment so no waiting.waiting room was nice and cool.Had free coffee too.
DealerRater Review
- June 02, 2017
Our overall experience was excellent. All associates treated us with respect while providing all necessary information regarding our paperwork and expectations throughout the transaction were met.
Google Review
- May 28, 2017
Great experience! Mike at Honda was very helpful and gave detailed explanations for all our questions and was really patient with our decision making process!
DealerRater Review
- May 23, 2017
I wasnt planning on buying a car from Big Island Honda at first but Marc convinced me otherwise. He made the purchase stress free and explained everything i needed to know and always updated me with any new info he had. I drove off the lot with a brand new Civic Hatch Sport Touring and love every...
Google Review
- May 20, 2017
Nice dealership not too pushy I would recommend it
DealerRater Review
- May 14, 2017
I love this Hilo business. Glenn arranged for my very early drop off and Clint keep me informed. Awesome service & friendliness! I will always return for my vehicle needs.
Google Review
- April 30, 2017
Our sales rep, Dean Itagaki, is very personable and the type that "goes the extra mile"...in my case, literally. We purchased our vehicle just before closing, so I decided to take delivery the next day. I already had plans for the day, so Dean delivered my new vehicle to my home for me!
Google Review
- April 30, 2017
Amazing people who are always trying to be better (please don't let them know that they are already the best;)
Google Review
- April 30, 2017
Very friendly customer service. I'm confident my car is in a very good condition because of high quality maintenance service from experienced mechanics.
Google Review
- April 30, 2017
Dean is "Da Man". He was really easy to talk to. He made my experience at Big Island Honda excellent. I'm glad he was my sales representative.
Google Review
- April 30, 2017
Excellent service by very a very nice and efficient staff. Totally enjoyable and we will return over and over again.
Google Review
- April 30, 2017
Big island honda-hilo has done it again. My father and I didnt really have a plan on getting a new car this year. Its was just a simple day and we decided to go to honda and look around and maybe will see something new. Until this salesman name Marc Duyao approach us and ask what are we looking for?...
Google Review
- April 30, 2017
We've been a customer at Big Island Honda for 10 years. All of their employees are exceptional.
Google Review
- April 30, 2017
Clint was very helpful and took care of my car in good time. He was attentive and thoughtful even though I arrived almost an hour earlier than my appointment.
Edmunds.com - Service Review
- April 28, 2017
This is my 2nd visit & I recommend Honda for quality service & optional comp car wash. Clint, my service guy, the shuttle drivers, all the staff were so friendly I felt like a VIP. The shuttle service allowed me to spend an afternoon in Hilo visiting a friend, instead of in a waiting room. So...
DealerRater Review
- April 27, 2017
From making my appointment to picking up my Element, it was a wonderful experience for me concerning your service department. The email reminders and text messages were awesome and well timed. Meeting Glenn in the service department was an outstanding experience as he is personable, sincerely...
Edmunds.com - Service Review
- April 27, 2017
Good service, friendly staff, very convenient with the shutter service.
Google Review
- April 20, 2017
A big Mahalo to Katlin for helping me and my fiance purchase 2 new vehicles!!! Katlin was awesome and helpful with any questions or concerns we had. Truly the best car buying experience we have ever had!!
Google Review
- April 15, 2017
Amazing people who are always trying to be better (please don't let them know that they are already the best;)
Google Review
- April 15, 2017
Very friendly customer service. I'm confident my car is in a very good condition because of high quality maintenance service from experienced mechanics.
Google Review
- April 15, 2017
We've been a customer at Big Island Honda for 10 years. All of their employees are exceptional.
Google Review
- April 15, 2017
Big island honda-hilo has done it again. My father and I didnt really have a plan on getting a new car this year. Its was just a simple day and we decided to go to honda and look around and maybe will see something new. Until this salesman name Marc Duyao approach us and ask what are we looking for?...
DealerRater Review
- April 08, 2017
Lori Taylor always provides great customer service at Big Island Honda! Everyone is always happy to help and very friendly! She always gives updates as the car is being serviced as is in this case it was a recall, but they also washed and cleaned my car. Mahalo Big Island Honda!
DealerRater Review
- March 26, 2017
Left by Christina L.
Buying a new car can be a daunting task, especially for a young woman like myself. However, thanks to the staff at Big Island Honda Hilo, buying my 2017 Honda Accord was an unforgettable experience from which I drove away feeling empowered, proud, and most of all thankful! The staff at Big Island...
Yelp Review
- March 25, 2017
The was the most pleasant car-buying experience I've ever had (this was my 5th car in 40 years). Dean Itagaki, our salesman, was low-pressure and very helpful on each of our 3 visits to the showroom. We price shopped other cars and dealers before buying from Big Island Honda. We received a very good...
DealerRater Review
- March 24, 2017
Workers are attentive...I was greeted as soon as I parked and the my situation was handled immediately. Minimal wait time if at all. Friendly and thorough.
DealerRater Review
- March 22, 2017
The staff was professional, greeted me and even washed my vehicle. I have purchased a car from Big Island Honda and will continue to do business with this dealership, they are all about the consumer's needs rather then pushing for a sale, I was very impressed. Mahalo
DealerRater Review
- March 17, 2017
My agent was amazing. He went above and beyond in assisting me. He was very friendly and made sure the process was easy to understand
Google Review
- March 16, 2017
We've been a customer at Big Island Honda for 10 years. All of their employees are exceptional.
DealerRater Review
- March 16, 2017
Very friendly and took time to make sure I was getting what I wanted. Follow up was incredible as well. Definitely would recommend to friends.
Cars.com Review
- March 13, 2017
Left by Melanie T.
My 2008 Pilot had several major maintenance jobs. Having Lori Taylor, Kiko Martinez and Garrett Fujioka made my experience a delightful one. Lori Taylor's shining personality as well as professionalism made me feel completely comfortable throughout the entire process. Lori kept in touch with me...
DealerRater Review
- March 13, 2017
Just recently had the headlamp replaced. No problems. Work was completed in about an hour. My comments are more about the excellent service received at my prior appointment. Upon acceleration, there was vibration and "shimmying." Problem was identified and the car is driving like new again. ...
Cars.com Review
- March 11, 2017
Left by Lei D.
Wonderful experience. Focus is on providing excellent customer service!
Edmunds.com - Service Review
- March 11, 2017
Got rear brake pads while in for 5 month awaited airbag. Free wash was worth just that. Open the doors and do the door sills on Mercedes! or all for that matter.
Cars.com Review
- March 01, 2017
Service advisor lori is awesome. She's customer oriented, fast and efficient
DealerRater Review
- February 24, 2017
I used to dread making a car appointment for maintenance but with Honda they make everything so easy and convenient... from picking up and dropping get off my car and keeping me posted on what's going on thru out the inspection/fixing... I love having great car service that I can trust and depend...
Google Review
- February 20, 2017
Once again, I was treated with the utmost professionalism and promptness. All of the staff are very responsive, and my service coordinator, Lori, is knowledgeable, pleasant, and very efficient. From the moment I arrived to the moment I picked up my car, every one at Big Island Honda I met was...
Google Review
- February 20, 2017
Left by Charles B.
Excellent staff all the way round
Edmunds.com - Service Review
- February 20, 2017
Excellent in all areas Very friendly professional and accominating with the service
DealerRater Review
- February 15, 2017
Had a great experience here when purchasing my Honda, and coming in for a service. Customer service was amazing, everyone from the sales consultant to the greeter, and even the shuttle driver was so friendly and welcoming. For myself, the experience was great because they were so straight forward...
Google Review
- February 06, 2017
Left by Valerie B.
Once again, I was treated with the utmost professionalism and promptness. All of the staff are very responsive, and my service coordinator, Lori, is knowledgeable, pleasant, and very efficient. From the moment I arrived to the moment I picked up my car, every one at Big Island Honda I met was...
Yelp Review
- February 03, 2017
Left with a brand new Honda that I love, but overall sub-par experience. Buyers beware Jaime Kerr is very friendly, and will say what needs to be said to make a sale. If you are promised something, get it in writing and make sure you read through your whole contract before leaving. Otherwise you may...
DealerRater Review
- February 02, 2017
Always awesome service when I go there. Lori always provides top notch service and explains everthing . Clint , Sean and da parts dept always friendly and always helpful. Good crew there!! Everyone who works there gets along with everyone - warm feeling not like some other businesss.
Yelp Review
- January 31, 2017
We saw ads of Honda hilo on the Internet they had a car that were interested in. But when we got there, the car was sold. Our salesman "BEN" was showing us other cars in the same price range. Ben was very nice and helpful. We told him this is the first car lot that we went to and we wanted to check...
Google Review
- January 30, 2017
Great fast and tidy service
Google Review
- January 28, 2017
Once again, I was treated with the utmost professionalism and promptness. All of the staff are very responsive, and my service coordinator, Lori, is knowledgeable, pleasant, and very efficient. From the moment I arrived to the moment I picked up my car, every one at Big Island Honda I met was...
Yelp Review
- January 27, 2017
Warranty active in the mainland, isn't active here in Hawaii. In particular, this case:Recall/Extended Warranty offered in the mainland is voided here.This vehicle is certified PZEV and SLUV (Tier II). IMA battery should be under recall/extended warranty until 11/170.000 The more I research the more...
DealerRater Review
- January 26, 2017
I had a great experience and ended up leaving with a brand new CR-V. Dean and Tyrone are excellent to deal with and truly was helping me with what I wanted and needed for my growing family.
DealerRater Review
- January 25, 2017
Happy with the people...not happy that I had to wait longer than I was told because of an update that needed to be done. My oil change that I went in for ended up being a 3 hour ordeal.
DealerRater Review
- January 22, 2017
The Big Island Honda service department in Kona is closed on the weekends and because I was unable to make it during the week to service my car, I decided to make an appointment in Hilo. I called to make an appointment for Saturday and the person who helped me advised he would send me an email...
Google Review
- January 18, 2017
Left by Vincent O.
Amazing people who are always trying to be better (please don't let them know that they are already the best;)
Edmunds.com - Sales Review
- January 18, 2017
our salesman was very patient, alot of attention to our concerns, took the time to answer all our questions, gave good demonstrative how to use items on the vehicle. Follow up and through the following day!
DealerRater Review
- January 13, 2017
The employees at big island Honda-Hilo make you feel welcomed. I didn't feel pressured like I did at other dealerships. I liked the friendly/family atmosphere. Mike was a great salesman. He matched us up with a great car.
DealerRater Review
- December 29, 2016
I purchased my new 2016 Honda Accord Sport in April 2016. My sales person, Katlin Chesney, was friendly, knowledgeable, and professional. I purchased my new car for a good price. Today I took my vehicle in for a software update and the service personnel were courteous and professional. I did not...
Google Review
- December 28, 2016
Big island honda-hilo has done it again. My father and I didnt really have a plan on getting a new car this year. Its was just a simple day and we decided to go to honda and look around and maybe will see something new. Until this salesman name Marc Duyao approach us and ask what are we looking for?...
Google Review
- December 23, 2016
Big island honda-hilo has done it again. My father and I didnt really have a plan on getting a new car this year. Its was just a simple day and we decided to go to honda and look around and maybe will see something new. Until this salesman name Marc Duyao approach us and ask what are we looking for?...
Edmunds.com - Service Review
- November 30, 2016
No problems getting the service done that I requested, and employees were personable and helpful.
DealerRater Review
- November 29, 2016
Dean Itagaki was very knowledgeable, friendly, calm and collected. Above all, he was very honest and was a pleasure to deal with. You should have more Deans on your staff. He brings great credit upon himself, and more so to Big Island Honda. Price - I felt the trade in price was a little low,...
Edmunds.com - Service Review
- November 19, 2016
This was my first visit to Big Island Honda Service. Mine was the one year service on my 2016 Mercedes CLA250 and was prepaid maintenance. The car was also courtesy exterior washed. I was given a courtesy ride home and back. I was immediately contacted when I first drove in and directed to the...
DealerRater Review
- November 18, 2016
As always Lori Taylor in the service department knows the true meaning of customer service. She is great to work with. We value and trust her recommendations.
Edmunds.com - Service Review
- November 18, 2016
Dealership did all the work they promised in a timely fashion. They didn't try to push unneeded services.
Google Review
- November 15, 2016
Very friendly customer service. I'm confident my car is in a very good condition because of high quality maintenance service from experienced mechanics.
DealerRater Review
- November 09, 2016
Justin Iida helped me because my regular service advisor, Clint DeSilva was busy. He went out of his way to provide excellent service. People like Justin makes going to Honda very pleasant.
DealerRater Review
- October 26, 2016
Loved my salesperson, thank you Michael! He was easy and a delight to work with. Finance department was extremely helpful as well, everyone treated me with respect. And, love my car! I'm used to a good driving experience, the Honda Fit is exceptional.
Google Review
- October 15, 2016
Left by Brandon M.
Michael Neal and Katlin were exceptional and very helpful in every way. Dad and I are extremely satisfied with our new Honda HR-V. We bought from Big Island Honda because of it's great reputation of sales and service and we are not disappointed. A wonderful experience thank you!
DealerRater Review
- October 12, 2016
This was my first taking my 2016 CRV into the Honda Service Center. Who ever is running this place seems to be all about customer service. Everyone is very friendly and helpful. I brought my car in at its schuldule time and they started working on it right away. Hope this customer service keeps up...
Yelp Review
- October 06, 2016
Seriously great customer service! Everyone did what they said they would do and the price was fair. I will definitely be coming back for service and a new car when I'm ready to buy.
Yelp Review
- October 01, 2016
I have had many amazing experiences with Honda in Hilo. I owned a previously loved CRV and was very impressed with the service coordinators here. When it came time for me to get a new vehicle, I chose Honda in Hilo for the customer service. They did not disappoint! Jun and Scott in sales were...
DealerRater Review
- September 30, 2016
I went in to big island Honda Hilo today with my wife and two-year-old daughter. We had the greatest experience in our life buying a car. Everyone was super helpful super friendly and had awesome customer service!! The sales rep that helped my wife and I name was Jun. He went above and beyond...
Yelp Review
- September 30, 2016
This is the first time I'm ever writing a review on yelp. But, I had the greatest experience in my life at big island Honda Hilo today! Most of us know it's a real hassle trying to find a car to buy. I would recommend everyone that is looking for a vehicle go and see the sales rep we had his name...
Yelp Review
- September 28, 2016
Best service department I've ever dealt with! Organized, timely, efficient.
DealerRater Review
- September 27, 2016
I enjoyed working with Dean as he was honest in his dealings and tried his best to satisfy his customer. I appreciated the service he provided to me.
Google Review
- August 09, 2016
Excellent service by very a very nice and efficient staff. Totally enjoyable and we will return over and over again.
Google Review
- April 30, 2016
Keone was awesome! Great Customer Service. He listen to my concerns and understood what services I needed for my vehicle. Always a great experience.
Google Review
- April 30, 2016
Josh did an excellent job in meeting my needs as a customer. He was honest and was very professional in providing me the "customer service" in selling me a car.
Google Review
- April 30, 2016
Professional, courteous, friendly, shuttle to and from the university while my car was being repaired. They washed my car :-) Honda Hilo is awesome, I love those people!
Google Review
- April 30, 2016
Beware of Salesman John Rodrigues Sr. He comes off as a nice guy he will sell you a second hand lemon car and not blink....This is what happened to me...so sad, but I will never go back! It seems he does this a lotbecause I have heard similar stories by others to embarrassed to write reviews.
Google Review
- April 30, 2016
Always please with their fast and great service, last minutes schedule, awesome customer service ( at all time, all employees paying attention to details like, "have you been help, would you like water, etc) straight forward answers and courtesy
Google Review
- April 30, 2016
It was good and thank you guys for fixing my fuel cup. It's totally good right now.
Google Review
- April 30, 2016
Lori Taylor at Big Island Honda made me feel very comfortable during my fairly long wait as they replaced the air conditioning system on my niece's CR-V. Lori kept me up to date on the progress and gave me an accurate estimate as to when it would be ready. Couldn't ask for more.
Google Review
- April 30, 2016
Polite, courteous and efficient. Love that they also provide shuttle service.
Google Review
- April 30, 2016
Howzit, my name is Kelson. my experience at big island Honda was really worth my time. Josh was super friendly. He was really patient with me and my fianc. He also did everything he could to make it affordable and comfortable on monthly payments. Thanks to the crew at Big Island Honda and I left...
Google Review
- April 30, 2016
I have always enjoyed my experience at Big Island Honda Hilo. John Rodrigues has always done his best to help me with my car buying process. Friendly staff & awesome service!!!
Google Review
- April 15, 2016
I was delighted to have Joe Starr as my salesperson. He listened to what I wanted & never was "pushy." He took the time necessary to show me & let me try out the autos he knew I was looking for always keeping my budget in mind. I took my time in making my selection & am very satisfied. Maka...
Google Review
- April 15, 2016
Clint was truly exceptional. He explained everything, and answered additional questions for me.Couldn't have had better service. Thanks, Clint!!! I brought in the car for my friend, Mathew. Makesme want to own a Honda, and have it serviced by you guys! - Ray
Google Review
- April 15, 2016
Such professional service. From the moment you drive to the lot, you are treated royally and with great efficiency. Someone greets you, you sit down to get service, then shuttled to wherever you need to go. EVERYONE is cordial and helpful. Great service!
Google Review
- March 09, 2016
Staff super friendly and courteous!Completed my vehicle on time.I love Big Island Hondas Staff!
Google Review
- March 06, 2016
Left by Michelle O.
I've always had exceptional service at Big Island Honda Hilo with Lori Taylor. She is superb in making sure our needs are met in a timely manner. The staff at Big Island Honda Hilo is very friendly and courteous. I always recommend Big Island Honda Hilo.
Google Review
- March 03, 2016
Left by Kelson P.
Howzit, my name is Kelson. my experience at big island Honda was really worth my time. Josh was super friendly. He was really patient with me and my fianc. He also did everything he could to make it affordable and comfortable on monthly payments. Thanks to the crew at Big Island Honda and I left...
Google Review
- March 03, 2016
Lori Taylor at Big Island Honda made me feel very comfortable during my fairly long wait as they replaced the air conditioning system on my niece's CR-V. Lori kept me up to date on the progress and gave me an accurate estimate as to when it would be ready. Couldn't ask for more.
Google Review
- March 03, 2016
Left by Dennis h S.
Josh did an excellent job in meeting my needs as a customer. He was honest and was very professional in providing me the "customer service" in selling me a car.
Yelp Review
- March 01, 2016
All work done as promised, all done in timeframe promised, the car was cleaned and detailed from inside out to better than a showroom condition !The staff was all very courteous and friendly, the courtesy van service excellent!Thank you, I shall return when needing the car serviced!V H Karhu,...
Google Review
- February 17, 2016
We had an outstanding experience at Big Island Honda. I was greeted and attended to the moment I got on the lot. The staff was very courteous and went above and beyond toward the purchase of our vehicle.
Google Review
- February 16, 2016
We had an outstanding experience at Big Island Honda. I was greeted and attended to the moment I got on the lot. The staff was very courteous and went above and beyond toward the purchase of our vehicle.
Google Review
- February 14, 2016
Always please with their fast and great service, last minutes schedule, awesome customer service ( at all time, all employees paying attention to details like, "have you been help, would you like water, etc) straight forward answers and courtesy
Cars.com Review
- February 13, 2016
Everyone at Hilo Honda is always super nice and efficient. Accommodations are fantastic and service is super fast!! Always happy when I leave there!
Cars.com Review
- February 06, 2016
I came in to schedule a service appointment for my 2013 CRV. The service dept took great care of that so we are now ready to leave. I told my wife, Hold on a second. A young salesman saw us and asked us if we needed any help. I said I am not buying today but what will you give me for my truck. He...
Google Review
- February 04, 2016
Left by Michelle O.
I've always had exceptional service at Big Island Honda Hilo with Lori Taylor. She is superb in making sure our needs are met in a timely manner. The staff at Big Island Honda Hilo is very friendly and courteous. I always recommend Big Island Honda Hilo.
Google Review
- February 04, 2016
Excellent customer service that keeps me coming back for more!!!
Google Review
- January 29, 2016
Left by Dayton D.
I have always enjoyed my experience at Big Island Honda Hilo. John Rodrigues has always done his best to help me with my car buying process. Friendly staff & awesome service!!!
Cars.com Review
- January 27, 2016
Left by Diane H.
The Honda 2015 civic came in for its first lube, and tires checked according to my camera it went on and informed me "A1" service was needed. . Great service. I love my car and love the people that keeps me informed on what is needed. They did a good job Oh yes thanks for the car wash.
Google Review
- January 23, 2016
Left by Milyn C.
It was good and thank you guys for fixing my fuel cup. It's totally good right now.
Google Review
- January 21, 2016
Left by Gloria K.
Such professional service. From the moment you drive to the lot, you are treated royally and with great efficiency. Someone greets you, you sit down to get service, then shuttled to wherever you need to go. EVERYONE is cordial and helpful. Great service!
Google Review
- January 21, 2016
Keone was awesome! Great Customer Service. He listen to my concerns and understood what services I needed for my vehicle. Always a great experience.
Cars.com Review
- January 20, 2016
Lori Taylor and the rest of the folks at the Hilo Honda HQ have taken great care of me for years, and continue to do so with my 2013 Insight. I know Big Island Honda is a business, but they truly do make their customers feel cherished. Mahalo to all.
Google Review
- January 17, 2016
Hilo Honda service was exceptional. The guys are very thorough, professional, respectful and kind. My toddler and I were at the Hilo library while our car was being maintained but Hilo Honda went out of their way to cater to us. Since my toddler can't ride in the shuttle without her car seat, the...
Google Review
- January 17, 2016
Excellent service and very courteous employees
Yelp Review
- January 17, 2016
5 stars for Joe Starr!!! From the moment we walked in to buy my daughter her first new car, we were treated courteously and with respect. He was highly motivated to meet our needs and delivered. We drove off, quite satisfied with her 2016 Civic purchase. Highly recommend!
Edmunds.com - Service Review
- December 30, 2015
Lori Taylor was a real pleasure to work with. She was pleasant and efficient. Explained all of the work to be performed, estimated time the work would be done and made sure to call me as soon as it was done. A+.
Cars.com Review
- December 06, 2015
Clint Desilva did a great job letting me know what the service was and approximately how long it would take.
Google Review
- November 18, 2015
Everyone at Big Island Honda is very supportive and attentive. Thank you Lori, Dean and Chelsea! Mahalo for another satisfying experience.
Yelp Review
- November 11, 2015
We needed to get the wiring fixed in a tail light in order to check a safety check for our car. I looked up the cost of new bulb sockets (under $12). My husband came home with a bill for $320.00! He was charged $127.00 twice for the car to be diagnosed. One charge was for what a mechanic had already...
Edmunds.com - Service Review
- October 13, 2015
Keoni is always so polite & pleasant. Very considerate and keeps me informed of time frames of service & work being done on my car. The shuttle drivers are very nice also & always prompt no matter how busy they are. We've owned all different makes of cars & find BIG ISLAND HONDA to have the very...
Yelp Review
- October 09, 2015
Great service! Lori and the team here always provides me with exceptional service, free car wash and service with a smile.
Google Review
- October 04, 2015
Left by Kalena B.
Professional, courteous, friendly, shuttle to and from the university while my car was being repaired. They washed my car :-) Honda Hilo is awesome, I love those people!
Google Review
- October 04, 2015
Staff super friendly and courteous! Completed my vehicle on time. I love Big Island Hondas Staff!
Yelp Review
- August 14, 2015
Never buy a honda again or drive in there lot. Buy a toyota they are the best with good resale and you won't get ripped off. 0 stars for me.
Google Review
- April 30, 2014
Living on an island means that some businesses don't care about customer service because you either have to fly somewhere else to get it, or buy it at whatever price they ask. Chelsea at Big Island Honda Hilo worked very hard on multiple visits to the dealership to find a deal for me that fit my...
Google Review
- November 30, 2011
The Service Department was awesome! They even washed my car after the service was done.,.WOW!