Cars.com Review
- April 15, 2026
Quick reliable service with nice loaner and clean vehicle upon completion. Service Rep very helpful and knowledgeable about the service. Nice amenities in the facility
Dealer Replied: Thank you for the glowing review! We take pride in providing quick and reliable service, and it's great to hear that you also enjoyed our loaner vehicle and facilities. Our service reps are always happy to assist and provide their expertise. We appreciate your business and hope to see you again soon!
Cars.com Review
- April 14, 2026
I recently purchased a vehicle from Mercedes-Benz of Bonita Springs, and I couldn?t be happier with the experience. From start to finish, the entire process was incredibly smooth and professional. I felt like I got a great deal, and unlike many other dealerships, their fees were very reasonable and...
Dealer Replied: Thank you for choosing Mercedes-Benz of Bonita Springs for your vehicle purchase! We're thrilled to hear that your experience was smooth and professional, and that you appreciated our transparent pricing and exceptional customer service. We strive to make every sale hassle-free and fair, and we're so glad that we achieved that with you. Thank you for recommending us, and we look forward to seeing you again in the future! #MercedesBenzOfBonitaSprings #customerfeedback
Cars.com Review
- April 13, 2026
Mercedes Benz of Bonita Springs is very up to date. Scheduling was very easy, efficient and accommodating. Hector, my service manager was extremely professional and courteous. Hector kept me updated on the progress.
Dealer Replied: Hello Vivian, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 13, 2026
Left by Geza S.
Aaron Fairchild is a very knowledgeable and helpful service advisor.The repair service was very good but super expensive! It took the dealership three days to analyze the vehicle! Bonita
Dealer Replied: Thank you for your feedback, Bonita. We appreciate your kind words about Aaron and the quality of our repair service. We apologize for any inconvenience caused by the extended analysis time. We are constantly working to improve our processes and efficiency.
Cars.com Review
- April 13, 2026
From start to finish this is one of the best buying experiences ever. Anthony is very product knowledgeable, and attentive to our needs. Definitely doing business with him again.
Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- April 12, 2026
Shopping at BONITA SPRINGS Mercedes-Benz has been a sheer pleasure. A wide choice of beautiful convertibles and an excellent sales person. My wife and I were shopping for a Mercedes convertible, but ran into Anthony Demosthenes, our salesman. He showed a wide variety of awesome Mercedes...
Dealer Replied: Thank you so much for your kind words about your experience here at Mercedes-Benz of Bonita Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.
Cars.com Review
- April 10, 2026
Fast service and great customer service. Service was done faster and cheaper than quoted.i would recommend this location. Nice coffee shop inside too. Good experience
Dealer Replied: Hi Jeff, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Cars.com Review
- April 10, 2026
New car purchase experience rating. Ken was our sales person and he was excellent in all respects. He knew everything about that vehicle top to bottom and was extremely thoughtful and helpful in taking care of all the steps involved in purchasing the vehicle.
Dealer Replied: Hi Michael, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 09, 2026
Tom Tipton is great- throughly reviewed the needed service and very efficient and professional?addressed all my questions and concerns. Very personable and a good listener.
Dealer Replied: Thank you for your kind words, we are thrilled to hear that Tom was able to provide exceptional service and addressed all of your questions and concerns. We take pride in our team's professionalism and efficiency and are happy to have met your expectations. We hope to work with you again in the future!
Cars.com Review
- April 07, 2026
Left by John A.
I met my service advisor Torrey Tammaro for the first time. He provided great customer service and ensured I was in and out as soon as possible.
Dealer Replied: Thank you for your kind words! We're thrilled to hear that Torrey provided you with excellent customer service and efficient service. Our team takes pride in providing a positive experience for all our customers. We look forward to seeing you again soon! #CustomerSatisfaction #Efficiency
Cars.com Review
- April 04, 2026
I bought a new car from this dealer primarily because of the service I received from Torrey over the years. Had he not been so responsive, I would of gone somewhere else. Frank in sales helped me buy the car I wanted and handled all parts of the transaction perfectly. His product knowledge and...
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- April 04, 2026
Frank and his team never disappoint which is why I continue to keep coming back.
Dealer Replied: Hello Joseph, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- April 03, 2026
Wonderful service experience. The technician video was really well done and provided value. The honesty of what was needed to be repaired was straightforward and there was no pressure to see in needed repairs.
Dealer Replied: Thank you so much for the kind words! We strive to provide top-notch service and we're glad to hear that our technician's video was helpful. Honesty and transparency are important values to us, so we're happy to hear that you felt no pressure during the repair process. We appreciate your feedback and hope to see you again in the future.
Cars.com Review
- April 02, 2026
Wonderful service experience. The technician video was really well done and provided value. The honesty of what was needed to be repaired was straightforward and there was no pressure to see in needed repairs.
Dealer Replied: Hi Terrance, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 02, 2026
Excellent service from Stephen M. Class act all the way around from beginning to end. Tino is great in the service department. The dealership is A+ from front to back.
Dealer Replied: Hi, we are pleased to hear of your experience with us here at Mercedes-Benz of Bonita Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Cars.com Review
- April 02, 2026
The staff was very friendly and the dealership was very clean. I worked with Frank DeLuca and he was very professional. He made the buying process extremely easy and was a pleasure to work with. I will be telling everyone to use him for all their car needs. When I need another car I will be using...
Dealer Replied: Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Bonita Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Cars.com Review
- April 02, 2026
Left by Edward M.
Routine maintenance. Torrey Tammaro, Service Manager, did an outstanding job as usual. Very knowledgeable, very professional and a pleasure to do business with. Would highly recommend.
Dealer Replied: Thank you for the fantastic review! We're so glad Torrey provided outstanding service as usual. We take pride in our knowledgeable and professional team. We appreciate your high recommendation, and we look forward to serving you again in the future.
Cars.com Review
- April 01, 2026
This is about the 13th or 14th car we purchased from Frank Deluca. He always goes above and beyond and makes all aspect of the purchase smooth, never any issues. The finance and service departments are terrific as well.
Dealer Replied: "Thank you for your continued loyalty, we are honored to have your trust for all of these years! Our dedicated team is always here to provide you with exceptional service and ensure your car buying experience is seamless. We appreciate your support!" #FrankDelucaDeals #HappyCustomers
Cars.com Review
- April 01, 2026
Great people to deal with. Very easy going. John Bradley and Frank DeLuca are a pleasure to deal with
Dealer Replied: Thank you for the kind words! We strive to provide excellent customer service and it's always a pleasure working with you. Looking forward to serving you again in the future. -John and Frank
Cars.com Review
- March 31, 2026
Left by Larry A.
Patti, our Customer Service Rep was excellent in getting our car serviced Everything was made easy with her help. Our Sales Person Renee is great !
Dealer Replied: "Thank you for your review! We are delighted to hear that Patti and Renee provided excellent service during your visit. We strive to go above and beyond for our customers, and we are happy you had a great experience with us. Come see us again soon!" #HappyCustomers #GreatService
Cars.com Review
- March 30, 2026
Left by Ann R.
Exceptional service always and you are always met by your consultant my consultant Tino or one of the service team always there providing excellent and reliable services
Dealer Replied: Hi Ann, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- March 30, 2026
Left by William P.
Service advisor Sonja Rodriguez is an absolute delight to work with. Her knowledge, professionalism and commitment to service sets her apart from others. I look forward to working with her again in the future.
Dealer Replied: Hi William, thank you so much for your feedback about Mercedes-Benz of Bonita Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- March 27, 2026
Great experience with Stephen DiMuzio. Easy to do business with and not pressured a bit. Everybody at MBBS were professional and enjoyable when it came to the purchasing process. I would buy from them again
Dealer Replied: Hi Eric, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- March 23, 2026
Left by Scott O.
Excellent dealership. I have always had a good experience with this dealership. I would recommend it to anyone who is interested in purchasing a vehicle
Dealer Replied: Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our dealership. Our team works hard to provide excellent service and we truly appreciate your recommendation to others. We hope to see you again for your future vehicle needs.
Cars.com Review
- March 23, 2026
Great. They always take great care of me at the dealership and keep me informed throughout the process. I will continue to use this dealership for all my Mercedes needs .
Dealer Replied: Thank you for the kind words! We are thrilled to hear that our team at the dealership provided exceptional care and communication during your visit. We look forward to continuing to meet all of your Mercedes needs. See you soon!
Cars.com Review
- March 22, 2026
Steve was the best. Very knowledgeable and easy to work with. Got us a great deal. Listened and understood what I was looking for. I would recommend him to my friends.
Dealer Replied: "Thank you for your positive feedback, we are thrilled to hear that Steve provided you with excellent service and helped you find a great deal. We truly value your recommendation to friends and look forward to continuing to meet your needs in the future!" #satisfiedcustomers #greatservice #recommended
Cars.com Review
- March 20, 2026
Polite, knowledgeable, salesman and staff I did not feel rushed to make a decision and felt the negotiated trade in price was fair An overall pleasant experience
Dealer Replied: Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 19, 2026
Left by Barbara F.
seamless experience, all taken care of Wish there were substantial snacks though MB- Bonita Springs aims to please and they have a wonderful staff, especially my advisor Rob
Dealer Replied: Hi Barbara, thank you so much for your kind words about your experience here at Mercedes-Benz of Bonita Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- March 19, 2026
Had an excellent experience from drop off to pick up. My service advisor Hector was knowledgeable and accessible regarding my service and estimate for a repair. All of the work was completed ahead of schedule.
Dealer Replied: Hi Jeffrey, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Bonita Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Cars.com Review
- March 18, 2026
If you are looking for a pain-free trade-in and new purchase experience?then Bonita Springs Mercedes Benz is a must! Sales team is intuitive, finance crew engaged, new car concierge spot on, and the ambiance is fresh and inspiring?like a new car should be. Been driving Mercedes Benz for a 1/4 of a...
Dealer Replied: Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a fantastic trade-in and new purchase experience at Bonita Springs Mercedes Benz. Our team takes great pride in creating an intuitive and engaging atmosphere for our customers. We truly appreciate your loyalty and look forward to serving you for many more years to come. Thank you for the recommendation!
Cars.com Review
- March 17, 2026
Sales representative was professional, good communicator and listener. (Colin Grindley) made the negotiations smooth and pleasant. Started shopping for a used SUV, walked out in a 2026 SUV
Dealer Replied: "Thank you for your kind words, [customer name]! We are thrilled to hear that Colin was able to provide you with such a positive experience and find you the perfect SUV. We can't wait to see what adventures you'll have in your 2026 SUV."
Cars.com Review
- March 14, 2026
Rob and service wer ver good to work with service was done in a timely manner . S loaner car was supplied. Pick up and return was very rasy
Dealer Replied: Hello Paul, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Bonita Springs
Cars.com Review
- March 13, 2026
As a retired Physician having recently owned 6 Mercedes, I know a thing or two about service. Without question, Mercedes of Bonita Springs is by far and away the best service I have ever had.Torrey Tammaro is by far and away the best service advisor I have ever had. I bought my SL 43 in for...
Dealer Replied: Hi, thank you so much for your kind words about your experience here at Mercedes-Benz of Bonita Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!
Cars.com Review
- March 09, 2026
Left by Bernd M.
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Cars.com Review
- March 06, 2026
I leaved a C300 from this dealer at a very good price with excellent service . They were courteous and worked with me to obtain color I chose.
Dealer Replied: Hi Marie, thank you so much for your feedback about Mercedes-Benz of Bonita Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Cars.com Review
- March 05, 2026
Advisor Sondja, Assistant Manager Adam and the tech team provided Prompt, curtious, and efficient service. Car was test driven and cleaned before it was returned. Show room is under construction and is a bit noisy.
Dealer Replied: Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- March 04, 2026
The best experience I?ve ever had for service. From Sales representative, Greg to Tino and all the staff in service. A pleasure and surprise! Greg is outstanding. He greeted me for service and followed up with phone call. He is a pleasure to deal with. Customer service is vital to a company and...
Dealer Replied: Hello Stefan, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- March 01, 2026
Left by Robert W.
Excellent service especially my service representative Sonja Rodriguez. She is very competent . The whole service experience is done very well..from the beginning to the end.
Dealer Replied: Thank you for sharing your positive experience with us! We are delighted to hear that you had an excellent service with Sonja Rodriguez. We strive to provide efficient and competent service from start to finish for all our customers. We appreciate your feedback and look forward to serving you again!
Cars.com Review
- February 25, 2026
Left by John C.
Traded in vehicles for purchase of 2026 E 350. Process was explained throughout. It was involved but Frank, Marco and Brandon were thorough, courteous and informative.
Dealer Replied: "Thank you for choosing us for your vehicle purchase! We're thrilled you had a positive experience with Frank, Marco, and Brandon. Their thoroughness, courtesy, and helpfulness are qualities we pride ourselves on. Welcome to the family!" #CustomerSatisfaction #ExcellentService
Cars.com Review
- February 25, 2026
Left by Robert G.
The entire staff from sales to service is truly outstanding !!! Very knowledgeable, professional and very courteous. I would highly recommend this dealership to everyone. Bar none , the BEST.
Dealer Replied: Thank you for your kind words and recommendation! Our team takes pride in providing exceptional service to all of our customers. We appreciate your support and look forward to continue exceeding your expectations. Thank you for choosing us as your dealership of choice. #ExcellentCustomerService #TopNotchTeam
Cars.com Review
- February 21, 2026
Ryan and David great in taking care of my needs. I would recommend them to anyone who wants to buy a Mercedes, whether it be new or used.
Dealer Replied: Hello Richard, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Bonita Springs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 20, 2026
From sales (Eddie) to repairs ( Sondra)to customer service ( Terry) to finance (Mark) and even managers(Alex). They all know how to make a person feel comfort able and relaxed in the. Purchase of an automobile
Dealer Replied: Hi Joseph, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- February 20, 2026
Satellite feature of radio disappeared following change of battery. Mercedes-Benz of Bonita did and reset of the radio restoring full function. Repair performed on schedule and under cost.
Dealer Replied: Hello Thomas, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- February 19, 2026
Left by Theodore H.
Frank DeLuca has never failed me and am happy to report this is the FOURTH auto purchased from him! He always finds the right avenue in purchasing. Brandon was very helpful in getting me acquainted with car and Mr Gavin in the paperwork area could not have been better. So pleased.
Dealer Replied: Hello Theodore, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- February 16, 2026
This dealer did a great job from greeting us at the door to selling us a new C300. They made the experience enjoyable. Their customer service is outstanding.
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 16, 2026
First class service rep Rob Hochberg , on time excellent professional and friendly service car returned clean, washed and spotless - also found a recall I was unaware of and performed it under warranty
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 10, 2026
Excellent service always helpful! The service manager I had Tino was super helpful and I?ve never had anything but excellent service here!!!! I highly recommend purchasing & servicing your car here!
Dealer Replied: Hi, we are pleased to hear of your experience with us here at Mercedes-Benz of Bonita Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Cars.com Review
- February 09, 2026
Ken, responded promptly to my emails. he made the purchase experience enjoyable. i would highly recommend Ken and the dealership to friends. The delivery process and post-closing was superior in every way.
Dealer Replied: Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- February 07, 2026
Clean facilities, great customer service, easy to schedule appointments. Carlos, my service advisor was very helpful and cordial . The maintenance service was throughout and the car is running great. They addressed all my concerns
Dealer Replied: Hi Soraya, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 07, 2026
Bought car there. Two blown tires from pot holes. Towed, new tires. Excellent service and facilities. From Sales to Service always very accommodating. Loaners available.
Dealer Replied: Hi Lawrence, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 07, 2026
I go out of my way to use this service department. It?s not the closest to me. They have actual advisors to help, not just appointment schedulers.
Dealer Replied: Hello Bruce, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 04, 2026
Frank DeLuca is an extremely gifted professional who delivered a car buying experience that was second to none. Superb
Dealer Replied: Hi, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Bonita Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Cars.com Review
- February 03, 2026
They?re taking great care to keep the 2014 ml550 running at top notch at a fair and reasonable price ? And trust that they?ll service the new Airstream MB Sprinter RV just as well!
Dealer Replied: Hello, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- February 01, 2026
Frank and David made the entire purchase experience exactly what you would expect and more from a Mercedes dealer! The best or nothing! Well worth the drive from Lauderdale.
Dealer Replied: Hi Cara, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Bonita Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Cars.com Review
- January 30, 2026
Renee took care of me and had me out the door with a new car and a platinum warranty in a couple hours. Also included a free car wash and detail whenever I need one.
Dealer Replied: Hello Cameron, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- January 30, 2026
Wonderful quick and informative i love the wide variety of vehicles and colors to choose from But most of all i like the service and will choose this dealership again
Dealer Replied: Hello William, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- January 28, 2026
Great Great Great Great Great Great Great Great Great Great Quick appointment scheduling and short wait. Work done correctly. The service department exceeded my expectations
Dealer Replied: Hello James, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- January 28, 2026
Great service! They communicate well. I will recommend them highly to anyone looking to have service at a Mercedes Benz dealership. Easy to get to. Great hours.
Dealer Replied: Hello Frank, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- January 28, 2026
Wonderful service experience?couldn?t be happier with Carlos, our coordinator. Everything was taken care of and more. Wouldn?t hesitate to come back in the future.
Dealer Replied: Thank you so much for your kind words about your experience here at Mercedes-Benz of Bonita Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.
Cars.com Review
- January 26, 2026
Great communication and service Sonja is an excellent agent Also had a rear door with a locking problem for which a part had to be ordered Everything was seamless and my car super clean when I picked it up
Dealer Replied: Hi Donald, we are pleased to hear of your experience with us here at Mercedes-Benz of Bonita Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Cars.com Review
- January 24, 2026
Top shelf inventory, focused, professional staff. Frank and I looked for 6 months to find exactly what I wanted at the perfect price! The only place to buy your Mercedes!
Dealer Replied: Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Mercedes-Benz of Bonita Springs we are always striving to do better than your last visit.
Cars.com Review
- January 23, 2026
Left by Robert I.
Bought the car Jesse at Mercedes of Bonita Springs. He was very attentive to our requirements and clearly communicated them to the management. We got the exact deal we wanted. Follow up was great.
Dealer Replied: Hi Robert, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Bonita Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Cars.com Review
- January 23, 2026
Steven was great and easy to work with. The buying process was smooth and quick. I?d recommend this place to a friend anytime. Thanks!
Dealer Replied: Hi Nicolas, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Bonita Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Cars.com Review
- January 23, 2026
Left by Mark C.
Best Dealership in SWFL Have never had an issue. Always a great experience You can't go wrong here Service Sales and People are top notch
Dealer Replied: Hi Mark, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- January 20, 2026
From the minute I walked in, everyone was attentive and saw to my needs. Rob, service advisor did a great job as always to keeping me advised and getting me in and out!Great service!
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- January 18, 2026
Left by Nancy E.
Our 450 gle has been in the shop 4 times now for computer related programming issues. They seem incapable of figuring out the problems and fixing them.
Dealer Replied: We apologize for the inconvenience this has caused you. Our team is dedicated to resolving any issues and we will continue to work towards finding a solution for you. Thank you for bringing this to our attention.
Cars.com Review
- January 16, 2026
Wonderful and friendly service. Easy to make an appointment and I always get a loaner and an update on service. Great location and easy to get to.
Dealer Replied: Hello, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- January 15, 2026
Excellent experience , very professional staff.originally used dealership for service on my MB trade. Every visit was handled well from indoor greeting,excellent timely work and a loaner being scheduled in advance.
Dealer Replied: Hi Edward, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- January 08, 2026
Torrey the service consultant did a great job getting me in on a moments notice. He has been my main contact for the last few years and has become a trusted resource.
Dealer Replied: David, thank you so much for your feedback about Mercedes-Benz of Bonita Springs! We strive to provide the best experience to all our customers. Torrey will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- January 05, 2026
My service manager Tom Tipton is outstanding. His vehicle knowledge is off the moon. So helpful in getting through the stress of a major repair.
Dealer Replied: Thank you for this wonderful review! We are delighted to hear that Tom's vehicle knowledge and exceptional service helped alleviate your stress during your repair. We truly value your business and look forward to serving you again in the future.
Cars.com Review
- January 04, 2026
Left by David H.
Sean Mullen was excellent to work with. We visited 2 times prior to departing to London where we would be for the next 7 weeks. This was a major purchase for us. We took some time to research further and think about the purchase and decided to do. All pre-work was done digitally and on phone from...
Dealer Replied: Hi David, we are pleased to hear of your experience with us here at Mercedes-Benz of Bonita Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Cars.com Review
- January 04, 2026
Left by Dave W.
Wouldn?t go anywhere else. Always treated well, given great service and confident my car has been given perfect maintenance service. All employees are courteous and helpful.
Dealer Replied: Hi Dave, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Bonita Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Cars.com Review
- December 24, 2025
Left by Mary S.
Excellent service! Beautiful dealership! Seamless process as my car needed routine maintenance. The car alerted me to service, I called from the car and had an appointment in 2 days!
Dealer Replied: Hello Mary, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Bonita Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Cars.com Review
- December 22, 2025
The dealership was fabulous and very friendly I look forward to doing business with them on my second Mercedes
Dealer Replied: Thank you so much for your kind words about your experience here at Mercedes-Benz of Bonita Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.
Cars.com Review
- December 20, 2025
Leased a 2026 GLE 350 from Mercedes-Benz of Bonita Springs and had an outstanding experience with Frank Deluca. Clear, honest, and incredibly smooth from start to finish—no pressure, great communication, and fast paperwork. Highly recommend Frank and this dealership!
Dealer Replied: Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- December 18, 2025
Left by David P.
Tom Tipton was very helpful and squeezed my car in for a quick repair. I am very satisfied with the service, that?s all folks
Dealer Replied: Hi David, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- December 12, 2025
We received Excellent service and it clearly exceeded expectations. Efficient and friendly service. Great facilities. Personnel have great Attention to detail. We received Prompt follow-up.
Dealer Replied: Hello John, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Bonita Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Cars.com Review
- December 11, 2025
Torrey did a great job accommodating my needs for new tires. Securing the tires in a timely manner, Four wheel alignment and having the Car washed. Mark D
Dealer Replied: Hello Mark, we are pleased to hear of your experience with us here at Mercedes-Benz of Bonita Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Cars.com Review
- December 11, 2025
I made an appt to have my 1 month old car looked at as the passenger side window would?nt stay up. When i arrived my car was left in the drive for over an hour before someone came looking for who belonged to it. Even though i gave my name and told them initially why i was there. After 21/2 more...
Dealer Replied: We apologize for the inconvenience you experienced during your visit. We take all customer concerns seriously and will do our best to ensure a smoother experience next time. Please contact us for further assistance with your car's issues. I can be reached at 239-427-2855
Cars.com Review
- December 10, 2025
Mercedes Benz of Bonita Springs dealership: My only issue with the buying process is a mixed message regarding ability to get a car wash at the dealership. My salesperson told me I can, so I moved forward with the purchase. However, when working with the finance manager, I asked the same question...
Dealer Replied: Thank you for sharing your experience with us at Mercedes Benz of Bonita Springs. We apologize for any confusion regarding our car wash services. We strive to provide top-notch customer service and appreciate your feedback. We will make sure to communicate our car wash policy clearly in the future. Thank you for choosing us for your purchase.
Cars.com Review
- December 08, 2025
I don?t know what it is with my local Mercedes dealership, but it seems that every time I get out of my car and go in to talk about service or even look at a new car. They don?t provide any attention. I bought my 400 convertible, therefore, Not from a dealership but from a company that featured low...
Dealer Replied: Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Mercedes-Benz of Bonita Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
Cars.com Review
- December 08, 2025
Both Colin & Josh were fabulous. couldn't have asked for an easy experience. Colin helped me find the car & Josh made the leasing arrangement simple. Colin even cleaned out my SL while Josh & I did lease agreement & paperwork.
Dealer Replied: Hello Alice, thank you; we appreciate your feedback! Thank you, and have a fantastic day!
Cars.com Review
- December 03, 2025
Excellent, professional, The service team is knowledgeable and very helpful. Hector and Adam are a pleasure to deal with. The customer service waiting area is excellent.
Dealer Replied: Thank you for your wonderful review! We are thrilled that Hector and Adam were able to assist you with their expertise and provide excellent customer service. We take pride in our waiting area and are glad you enjoyed it. We look forward to serving you again in the future! #customersatisfaction #knowledgeablestaff #excellentcustomerservice
Cars.com Review
- December 03, 2025
Colin Grindley did an excellent job assisting us with our 1st Mercedes-Benz purchase! His knowledge of available inventory was great and his follow up was timely and informative.
Dealer Replied: Thank you for your positive review! We're so glad Colin was able to help you find the perfect Mercedes-Benz. We appreciate your business and hope to see you again. Enjoy your new ride! 🚘 #CustomerSatisfaction #MercedesBenz #TopNotchService
Cars.com Review
- December 03, 2025
Rob Hochberg -Service Representative was very knowledgeable and extremely helpful in using my warranty and keeping me informed. Rob contacted me daily on the progress and expected return of the car.
Cars.com Review
- December 01, 2025
Ken was FANTASTIC! The entire team that facilitated the purchase was great. The process was seamless and delivery of the vehicle exceptional. Thanks to the whole team at Mercedes Bonita Springs, especially Ken!
Dealer Replied: Hi, we are pleased to hear of your experience with us here at Mercedes-Benz of Bonita Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Cars.com Review
- November 28, 2025
I had to have the car serviced it was 12 months since my last oil change. I brought the car into the dealership for service
Dealer Replied: Hello Watler, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Bonita Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Cars.com Review
- November 27, 2025
Left by John H.
Excellent service. On time , reasonable cost, able to gets loner, friendly atmosphere, quality service, timely appointments, knowledgeable mechanics, quick turnaround time, convenience location, flexible regarding timing.
Dealer Replied: Hello John, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- November 26, 2025
Left by Donald W.
Absolute excellent buying experience. Salesman was is the best I?ve ever worked with. Working with Stephen DiMuzio on the sale is all things you?d hope for in a salesman. Knowledge, honesty, caring about your needs and timeframe.
Dealer Replied: Hi Donald, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- November 25, 2025
Great experience! Purchased car from dealer on a lease several years ago. Very nice atmosphere and everyone is friendly. Took car in for oil change and got car back washed and interior vacuumed. .
Dealer Replied: Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- November 21, 2025
Great as always from making the reservation all through completion of the service a very professional attention, all of that if you can afford it
Dealer Replied: Hi Cesar, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- November 21, 2025
Excellence is uncommon, but very common at Mercedes Benz of Bonita Springs. As long as it continues I will remain a loyal customer. I purchased my vehicle there and received excellent service then as well. For this service visit was taken care of quickly and efficiently by my service rep Carlos who...
Dealer Replied: Hi Annette, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- November 18, 2025
Left by Albert S.
Professional in all respects. Provided a vehicle to use while annual updates were performed. Efficient, friendly service. Can?t praise the personnel enough for their attention to detail.
Dealer Replied: Thank you so much for your kind words about your experience here at Mercedes-Benz of Bonita Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- November 18, 2025
Left by John S.
Scotty did a great job. He was very clear about the scope of the work and when it would be ready. Thank you for returning my vehicle in like new condition.
Dealer Replied: John, we are pleased to hear of your experience with us here at Mercedes-Benz of Bonita Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Cars.com Review
- November 15, 2025
Best car buying experience we've ever had. No games...no stress and they make you feel like they are earning your business. Frank Deluca is the guy you want in your corner when looking to buy a Mercedes.
Dealer Replied: Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Mercedes-Benz of Bonita Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
Cars.com Review
- November 14, 2025
Left by Jay Z.
Repaired an unusual issue quickly and provided a loaner since timing was unknown. Tino , my service coordinator was very helpful. Had the car back on same day.
Dealer Replied: Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Mercedes-Benz of Bonita Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
Cars.com Review
- November 13, 2025
Found car online-looked good. Finished deal in person- looked even better. Sales staff easy to work with. Nice facility. Wouldn?t hesitate to use dealership again.
Dealer Replied: Hi, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Bonita Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Cars.com Review
- November 12, 2025
Left by Edward M.
Prompt, professional service completed on time with a positive ?can do? attitude. Torrey, our Service Coordinator, Is knowledgeable, efficient and is a pleasure to do business with.
Dealer Replied: Hi Edward, thank you so much for your feedback about Mercedes-Benz of Bonita Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again, and have a fantastic day!
Cars.com Review
- November 10, 2025
Left by Cecil P.
Frank was amazing! This was our 2 nd car purchased at Bonita Mercedes, mostly for the service and experience! Thank you Frank DeLuca and all the staff for making our purchase an amazing experience!
Dealer Replied: It brings us so much joy to hear how satisfied you were with your experience at Bonita Mercedes, especially with our amazing sales representative Frank DeLuca! Thank you for choosing us for your second car purchase. We can't wait to continue providing exceptional service for all your future automotive needs.
Cars.com Review
- November 08, 2025
From start to finish, my experience here was top tier. The entire team made the process smooth, transparent, and enjoyable but I have to give a huge acknowledgment to Frank, who went above and beyond every step of the way! Frank genuinely cared about finding the perfect car for me. He made sure I...
Dealer Replied: Hi, thank you so much for your feedback about Mercedes-Benz of Bonita Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- November 06, 2025
If you need a car, Frank Deluca is your man. I have purchased five vehicles now from this dealership and every time I’ve had an amazing experience . Frank takes the time to know and look for exactly what you’re looking for. They have the best cars around. They make sure that they are top quality...
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- November 04, 2025
Frank Deluca is the absolute BEST!!! Exceptional guy. Always goes the extra mile. He’s a terrific individual also.
Dealer Replied: Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- November 04, 2025
Without a doubt, I highly recommend Mercedes-Benz of Bonita Springs. I?ve been buying cars for 50 years and I?ve never had such a wonderful experience.
Dealer Replied: Thank you so much for your kind words about your experience here at Mercedes-Benz of Bonita Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- November 03, 2025
Left by Michael F.
My experience was 100 % positive in every regard. My service manager, Rob Hochberg, takes excellent care of me and is entirely professional. I would recommend this service operation to anyone in need of MB auto care.
Dealer Replied: Thank you for your kind review! We are so glad to hear that you had a 100% positive experience with us and that Rob took excellent care of you. We appreciate your recommendation and look forward to providing exceptional MB auto care to others in need.
Cars.com Review
- November 03, 2025
The Dealership was convenient to my home in Naples FL. Ken and his crew were very knowledgeable and completed the transaction with out a hitch. I was very pleased
Dealer Replied: Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Bonita Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Cars.com Review
- November 01, 2025
We recently leased a Mercedes from Frank DeLuca. We were very impressed by his level of professionalism and the genuine care we received. His knowledge, attention to detail and willingness to go above and beyond made the process smooth and enjoyable. It is rare to find someone so dedicated to...
Dealer Replied: Hello, we are pleased to hear of your experience with us here at Mercedes-Benz of Bonita Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Cars.com Review
- October 31, 2025
My experience was excellent. My representative Patti Rebuffo is outstanding. She is both honest and helpful. I was able to be given a loaner until my service was completed which made the entire process easy and convenient. Thank you Patti
Dealer Replied: Hi Joanne, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- October 30, 2025
I couldn’t be happier with my experience and purchase from Frank DeLuca. I came into the dealership with a less-than-ideal situation, and Frank and his team went above and beyond to help me get into the exact car I wanted—quickly, easily, and without any pressure or stress. I left the dealership...
Dealer Replied: Hello, we are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Mercedes-Benz of Bonita Springs. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.
Cars.com Review
- October 30, 2025
This is the best dealership! I drive out of my way to bring my business here as they always treat me well and handle my needs quickly. Thanks!
Dealer Replied: Thank you so much for your kind words about your experience here at Mercedes-Benz of Bonita Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- October 29, 2025
Fantastic experience at Mercedes Benz of Bonita Springs! Friendly staff, transparent pricing, and a seamless purchase. Drove away thrilled with my new car!
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- October 23, 2025
Renee Scarvelli is absolutely the best! She found me the perfect car and made the entire experience feel truly luxurious. Her communication was exceptional, and she made me feel so special every step of the way. Josh made the paperwork effortless, and Jake was fantastic walking me through all the...
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- October 23, 2025
The process was quick, no pressure and very proffesional.The sales rep was extremely knowledgable and helpful. The showroom was beautiful and clean and they gace us the most money for our tradein.
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- October 23, 2025
Left by Robert G.
Fantastic dealership , fabulous service experience and the personnel are very knowledgeable and professional . The Customer Service area is very clean and provide a great coffee area
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- October 23, 2025
Very pleasant, understanding and all aspects were explained. Our adviser was very informative and knowledgeable. Our car was detailed, it was returned like a new car.
Dealer Replied: Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Cars.com Review
- October 23, 2025
Sean was awesome. Helped in every way and kept in touch. Made the process easy. I recommend him to anyone who is in the market
Dealer Replied: Hi Adam, we are pleased to hear of your experience with us here at Mercedes-Benz of Bonita Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Cars.com Review
- October 23, 2025
Mr. Hector Perez, Mercedes Benz of Bonita Springs FL, provided Service Advisor guidance for my 2024 AMG SL63 in Oct. 2025. Working with the talented service technicians at this dealership, Hector implemented a software update to remove the Check Engine icon false notification. However, upon a test...
Dealer Replied: Hello Joseph, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!
Cars.com Review
- October 21, 2025
Left by Lorriane D.
Greg Libutti was my Salesmen not once, but twice his help was phenomenal his knowledge and experience top rated .. the whole team at MB Bonita Springs Fl Selling floor finances technical support service excellent I?m a lifetime customer
Dealer Replied: Hello Lorriane, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!
Cars.com Review
- October 21, 2025
Service personnel are all great. The coffee bar and items offered need to be upgraded. It is skimpy. Not fresh and mot to many options.
Dealer Replied: Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Cars.com Review
- October 20, 2025
Great service. In and out. Good job. Great customer service. Nice cans clean when picked up . 25word way too many Make your survey faster
Dealer Replied: Hi Bradley, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- October 19, 2025
Great great great great great yes yes yes yes yes yes yes yes yes yes
Dealer Replied: Thank you so much for your kind words about your experience here at Mercedes-Benz of Bonita Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.
Cars.com Review
- October 19, 2025
Left by Michael H.
Patti did her usual great job of organizing my repair and keeping me informed along the way. The work was completed in the estimated time.
Dealer Replied: Hi Michael, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- October 18, 2025
Was blown away at the service that Frank gave me by picking up my car for service and dropping it back off really nice
Dealer Replied: Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- October 16, 2025
Excellent dealership. Stephen diMuzio was the sales manager who not only took care of all the details before sale of my car, but he even went above and beyond and follow up after sale to make sure everything’s going smoothly. He’s an honest and straight shooter and I highly recommend working with him.
Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- October 15, 2025
When you deal with Mercedes Benz you expect excellence. Seldom can that expectation be exceeded. Renee Scaravalle and M B of Bonita Springs just did that! Renee?s responsiveness, personal care, follow up, attention to detail, and even more left me amazed. She is the best- on Land, Sea OR Air. The...
Dealer Replied: Hi Fred, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Bonita Springs! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- October 15, 2025
Frank is truly one of the friendliest, most professional, honest salesman we’ve ever worked with. I wouldn’t want to buy a vehicle from anyone else. Highly recommend.
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- October 13, 2025
I have bought multiple AMG vehicles from Frank, He is the most knowledgeable person on Mercedes Benz I have ever met, Each transaction has been smooth and I will be a customer for life.
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- October 13, 2025
Frank is the best auto sales person I've worked with I have bought multiple AMG vehicles from him and each experience has been a pleasure
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- October 13, 2025
Frank is the greatest, Purchased multiple AMG vehicles from him, All purchases were first class, Will be Frank's customer for life
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- October 13, 2025
Frank has sold me multiple AMG vehicles, Customer service and brand knowledge is the best Ive ever seen. Frank goes above and beyond, He is my Mercedes contact for life.
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- October 12, 2025
Great buying experience Frank and the whole team were awesome to work with. This is my 15th purchase from them.
Dealer Replied: Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Bonita Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Cars.com Review
- October 10, 2025
My cars bushings and strut towers needed to be replaced. We had the front end redone and new motor mounts. Also had an alignment done as well.
Dealer Replied: Hi Robert, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Bonita Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Cars.com Review
- October 10, 2025
This was the second service visit for the same issue on a brand new 2026 Mercedes. After 10 days, the repair did not work. A new part is on order and another month before the part is avail able. Not sure if that will be the solution.
Dealer Replied: Hi Mr. Schirripa, we're sorry to hear that the repair did not work as expected. We understand your frustration and are doing everything we can to resolve the issue as quickly as possible. Thank you for your patience and understanding."
Cars.com Review
- October 09, 2025
Left by Evelyn T.
Attention to the detail from all service personnel. My service manager paid great attention to my needs! The perma plate appears to be installed well
Dealer Replied: Hi Evelyn, thank you for your kind words! We strive for excellence in every aspect of our service, and we're delighted to hear that your needs were met and that the perma plate was installed well. It's our pleasure to provide top-notch service to all our valued customers. We look forward to serving you again in the future!
Cars.com Review
- October 09, 2025
I recently purchased a vehicle and wanted to take a moment to recognize the outstanding service I received from Anthony Demosthenis. From our initial interaction, he was professional, knowledgeable, and attentive to my needs. Anthony took the time to thoroughly answer all of my questions, provided...
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Mercedes-Benz of Bonita Springs!
Cars.com Review
- October 09, 2025
Purchased a 2025 g63 from Frank and all I can say is he and his dealership and truly the best of the best. From selecting the vehicle to the financing to the delivery, amazing all around. It is very hard to find a trust worthy salesman and dealership nowadays, but rest assured, Frank is one of the...
Dealer Replied: Hi, thank you so much for your positive comments about Mercedes-Benz of Bonita Springs! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- October 09, 2025
Left by Richard T.
Scottie was a great guy to deal with, very friendly and took the time to make sure everything was perfect. and the technician found why my tires were wearing poorly
Dealer Replied: Thank you for your kind review! We are thrilled to hear that Scottie provided excellent service and that our technician was able to solve the issue with your tires. We strive to ensure our customers' safety and satisfaction. We appreciate your business and look forward to serving you again in the future.
Cars.com Review
- October 08, 2025
Left by John G.
Warranty problem was detected and solved quickly. Service advisor Patti was especially helpful and made sure everything was done fast and on time. She should get a special award for her professional job.
Dealer Replied: Thank you for sharing your experience with us! Our team takes pride in providing efficient and effective service, and we are thrilled to hear that Patti went above and beyond to solve your warranty issue. We will make sure to recognize her for her exceptional professionalism. Thank you for choosing us!
Cars.com Review
- October 06, 2025
Mercedes Benz of Bonita Springs provided exemplary service Mr Frank Deluca and his team were very informative and genuine, kudos to Mercedes Benz to have such an awesome team.
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!
Cars.com Review
- October 04, 2025
I’ve been doing business with Mercedes Benz of Bonita Springs since 2019. I purchased a 2018 GLE 350 in 2019, and Frank DeLuca guided me through the process. Frank was patient, professional, and straightforward. I was so pleased with Frank, and the dealership, that I decided to purchase a new GLE...
Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- October 04, 2025
best service i have ever received!! i would do business with them again, made purchasing a breeze from another state!
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- October 03, 2025
One of the best experiences I ever had purchasing a car. Dealership is first class!
Dealer Replied: Hello Tom, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- October 02, 2025
Left by Evelyn T.
Greg Libutti did an excellent job finding me a PERFECT car! The finance manager was friendly and extremely knowledgeable. As a team, these two gentlemen made this a great experience
Dealer Replied: Thank you for your amazing review! We are thrilled to hear that Greg and our finance manager were able to provide you with a perfect car and a great experience. We are lucky to have them as a part of our team!
Cars.com Review
- October 02, 2025
Mr Frank DeLuca and his team provided exceptional service, would definitely recommend to friends and family.
Dealer Replied: Hi, we are pleased to hear of your experience with us here at Mercedes-Benz of Bonita Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Cars.com Review
- October 01, 2025
I have never met someone who loves their job so much! Frank is the most accommodating, pleasant and knowledgeable person I know when it comes to the cars he sells.
Dealer Replied: Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- October 01, 2025
Second vehicle purchased from Bonita Springs. Excellent experience again. Very friendly. John Bradley got the process started. Anthony took it from there. Process completed with Matt in Finance. He made the paperwork a breeze. Absolutely a first class experience and the facility is as nice as...
Dealer Replied: Thank you for choosing Bonita Springs for your second vehicle purchase! We're thrilled to hear that John, Anthony, and Matt made the process easy and that our facility met your expectations. We can't wait to continue providing you with first-class experiences in the future. #customerlove
Cars.com Review
- September 30, 2025
CE+. Excellent diagnosis and repair. Thank you. All work done in a timely manner. Car was returned clean. Loaner was provided and only charged for fuel.
Dealer Replied: Hi Edward, thank you so much for your feedback about Mercedes-Benz of Bonita Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Cars.com Review
- September 30, 2025
This dealership is top notch. Frank Delucca is a terrific salesperson to deal with. Would highly recommend this dealership to all. It was a pleasure doing business there.
Dealer Replied: Hi Lorianne, thank you so much for your feedback about Mercedes-Benz of Bonita Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Cars.com Review
- September 26, 2025
Excellent I would definitely buy another vehicle there everyone was very friendly. We?re in and out of there in a very short period I could not expect anything more from them.
Dealer Replied: Hi David, thank you so much for your feedback about Mercedes-Benz of Bonita Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Cars.com Review
- September 25, 2025
Never had it been so easy. Everyone knew their job and did it properly and fast. I was impressed. I already told a friend who is going to find about a lease.
Dealer Replied: Hi Jerry, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Bonita Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Cars.com Review
- September 25, 2025
Left by Stacy C.
This is the second car I bought from Mercedes-Benz of Bonita Springs Florida. It is a pleasure to do business there and I also love my salesman Anthony.
Dealer Replied: Hi Stacy, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Bonita Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Cars.com Review
- September 22, 2025
Left by Thomas M.
All great, start to finish! Ethan was most professional & Sean is a wonderful salesman & honest partner! Mercedes is the best of the best. Only drive German.
Dealer Replied: Hi Thomas, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Bonita Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Cars.com Review
- September 22, 2025
From sales to management to service they are perhaps the best MB dealership I?ve ever worked with and that includes about a dozen. I can?t say enough. JM Sarasota FL
Dealer Replied: Hi John, thank you so much for your feedback about Mercedes-Benz of Bonita Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Cars.com Review
- September 18, 2025
Ken greeted right as I walked in the door. His energy and enthusiasm was contagious. His support team knocked it out of the park. I would highly recommend the whole team.
Dealer Replied: Hi Mark, thank you so much for your feedback about Mercedes-Benz of Bonita Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Cars.com Review
- September 16, 2025
Left by Minda T.
From start to finish, my experience was exceptional. Collin Grimley was my salesperson. He is so kind, knowledgeable and professional. I didn?t feel pressured at all. Josh in finance and Jacob in tech also top notch!
Dealer Replied: We are thrilled to hear about your exceptional experience with our team! Collin, Josh, and Jacob are dedicated to providing top-notch service and we are grateful for your kind words. Thank you for choosing our business!
Cars.com Review
- September 13, 2025
This is the 3rd Mercedes we have purchased from Frank DeLuca. He is truly the best, most professional auto sales person we have known. He looks out for his customers, makes every effort to know our needs/wants and ensures a smooth transition to the new vehicle. His finance guy, Matt, was expedient...
Dealer Replied: Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Bonita Springs so helpful in the purchase of your new vehicle. We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- September 12, 2025
Extraordinary presentation?.. Extraordinary customer service??. Extraordinarily well spoken and clear??. Extraordinary follow up?.. Exemplary follow-through!!!!!!! I couldn?t possibly be happier with the entire experience. In this case, it turns out that Raphael was an individual. I had the most...
Dealer Replied: Thank you for your amazing review! We strive to provide extraordinary customer service and your satisfaction is our top priority. We couldn't be happier that Raphael made such a positive impact on your experience. Thank you for choosing our business and we look forward to working with you again!
Cars.com Review
- September 12, 2025
Great service by entire team! Very friendly and provided a loaner for us during repair. Very timely completed to meet my schedule. Clean modern facilities.
Dealer Replied: Thank you for the amazing review! We're thrilled to hear that you had a great experience with our friendly team and loaner service. Our top priority is to provide timely and convenient service for our valued customers, and we're glad we could meet your expectations. Our facilities are always kept clean and modern for our customers' comfort. We look forward to serving you again in the future!
Cars.com Review
- September 04, 2025
Needed annual service done on my GLS. Super professional staff and very nice facility. Everything ran smoothly and made for a very painless and seamless experience.
Dealer Replied: We are so glad to hear that you had a positive experience with our staff and facility during your annual service. Making the process painless and seamless is always our goal. Thank you for choosing us!
Cars.com Review
- August 29, 2025
My service manager was very knowledgeable and informative.. I was in another state, but the service was handled very smoothly. I will definitely continue with your facility.
Dealer Replied: Thank you for choosing our facility for your service needs, even from another state! We're thrilled to hear that our service manager provided you with a smooth and informative experience. We look forward to continuing to serve you in the future.
Cars.com Review
- August 25, 2025
I came in with a flattened tire that I inflated and it was replaced while I waited. My service advisor, Patti Rabuffo, is absolutely the best.
Dealer Replied: Thank you so much for taking the time to leave us a great review! We are thrilled to hear that you had a positive experience at our shop and that Patti provided excellent customer service. We appreciate your business and look forward to serving you again in the future.
Cars.com Review
- August 25, 2025
Exceptional service, knowledgeable staff, and a flawless buying experience! The Mercedes dealership exceeded every expectation with professionalism, transparency, and genuine care. Their attention to detail and dedication made purchasing a quality car effortless, enjoyable, and truly unforgettable....
Dealer Replied: Thank you so much for your kind words! We are thrilled to hear that you had an exceptional experience at our Mercedes dealership. Our team takes great pride in delivering top-notch service and making the car buying process effortless and enjoyable. Your recommendation means a lot to us. Thank you for choosing us for your automotive needs.
Cars.com Review
- August 18, 2025
Left by Evelyn T.
Appointment right on time Courtesy vehicle was excellent As always?friendly management Beautiful clean facility with courtesy refreshments The courtesy car facilities are technically set for ease of use
Dealer Replied: Thank you for the kind words! We take pride in making sure our customers have the best experience possible. We're glad we were able to provide you with a timely appointment and top-notch courtesy vehicle. We appreciate your business and look forward to seeing you again. 😊
Cars.com Review
- August 18, 2025
Left by Charles Z.
Have been using these guys for years?and will continue to do so. The team of Torrey and Jurgen are unbeatable! First in service, knowledge, quality and attention to detail!
Dealer Replied: Thank you for your loyalty and trust in our team, we truly appreciate your support. Torrey and Jurgen are dedicated to providing the best service possible and we're so glad to hear that they have exceeded your expectations. Thank you for choosing us!
Cars.com Review
- August 18, 2025
Hector Perez was amazing and flexible. He got me in same day and I was constantly updated on what was the status of my vehicle. Hector is amazing and an asset to MB of Bonita.
Dealer Replied: Thank you for choosing MB of Bonita and sharing your experience, we're glad Hector was able to provide exceptional service and accommodate you promptly. We agree, Hector is truly an amazing asset to our team!
Cars.com Review
- August 14, 2025
Ethan Rosado was very helpful! Thank you Ethan!!! Repairs completed with his coordination of tire, parts and other services rendered at Mercedes Bonita Springs location
Dealer Replied: Thank you for your positive feedback! We are thrilled to hear that Ethan provided excellent service and coordinated all necessary repairs at our Mercedes Bonita Springs location. We are committed to providing top-notch customer service and we appreciate your business.
Cars.com Review
- August 14, 2025
Left by Lorna B.
Scotti is my service advisor. He is a pleasure to work with. I would 100% recommend him to somebody. He remains calm under pressure. Such a gentleman. Always answers his phone. Always answers his text. Always keeps you in the loop.. I really appreciate it..
Dealer Replied: Thank you for your kind words about Scotty. We are so glad to hear he provided excellent service and was always there for you. We are lucky to have him on our team and will definitely pass along your recommendation. Thanks for choosing us!
Cars.com Review
- August 14, 2025
Left by Alfred R.
Robert Hochberg is the main reason I do all my services at the Bonita Springs Mercedes-Benz dealership. Superb service coordinator. The service department is very impressive Al Russo
Dealer Replied: Thank you, Al, for sharing your positive experience with our service department and specifically highlighting Robert's exceptional customer service skills. We are proud to have him as part of our team and we look forward to exceeding your expectations again in the future.
Cars.com Review
- August 13, 2025
Left by Michel E.
Went in for oil change trusted Tom Tipton patient explained everything Zero Pressure so went from 200 service to 1,400 because of TRUST. Needed filters tires nothing broken.Terri service manager incredibly helpful as well. Wonderful experience with a super coffee bar!
Dealer Replied: Thank you so much for leaving us such a positive review! We're thrilled to hear that Tom and Terri provided you with exceptional service and helped you make informed decisions. We always strive to create a zero pressure environment and we're happy to have gained your trust. Enjoy your new filters and tires, and don't forget to stop by for some coffee anytime!
Cars.com Review
- August 13, 2025
Patty-Did a great job in scheduling, coordinating, getting my loaner, and letting me know as soon as the car was ready to be picked up. Mercedes Benz Bonita did a nice job!
Dealer Replied: Thank you for your positive review! We are so happy to hear that you had a great experience with scheduling, coordinating, and picking up your vehicle at Mercedes Benz Bonita. We are committed to providing excellent service and are thrilled to have met your expectations. Thank you for choosing us for your automotive needs!
Cars.com Review
- August 13, 2025
Ease of making the appointment. Timely service completion. Service advisor is Great! Good location, easy to get to. Was able to get a loaner without any issues.
Dealer Replied: Thank you for your amazing review! We are so glad to hear that our ease of appointment, timely service, and great team made your experience a positive one. We appreciate your business and hope to see you again soon. Thank you for choosing our business and for your kind words! #CustomerSatisfaction #GreatService
Cars.com Review
- August 13, 2025
Everything is going well! They are all good! Quality of repair is good too. Customer service is great as well. Facility is great and excellent!
Dealer Replied: Thank you so much for sharing your positive experience with us! We're thrilled to hear everything went well and that you were satisfied with the quality of repair, customer service, and facility. We look forward to continuing to provide you with excellent service.
Cars.com Review
- August 08, 2025
Torrey and his team were courteous, professional and efficient. They accurately diagnosed the problem with the Check Engine Light and completed the repair quickly and accurately.
Dealer Replied: Thank you for the fantastic review! We are thrilled to hear that your experience with our team was top-notch. Ensuring accuracy and efficiency is our priority, and we are grateful for the opportunity to help with your car troubles. We appreciate your business!
Cars.com Review
- August 08, 2025
This my third GLE coupe from this dealership and everything went perfectly. I highly recommend Kenneth Lucas who took care of the entire sales process and I?ll buy my next Mercedes 100% from him again.
Dealer Replied: Thank you for trusting us for your third GLE coupe! We're thrilled that Kenneth provided you with exceptional service. We look forward to welcoming you back for your next Mercedes purchase. Thank you for the recommendation! 🚘
Cars.com Review
- August 06, 2025
Renee was very professional ! She really worked with me and found the best deal for me! Had a wonderful experience from sales to finance department!
Dealer Replied: Thank you for your kind words, we're thrilled to hear that Renee provided excellent service and found the best deal for you! We pride ourselves on delivering a positive experience from start to finish. Thank you for choosing our business.
Cars.com Review
- August 06, 2025
I had a great experience with my service and my service manager. Very prompt and the work was done in a timely fashion. Good job guys
Dealer Replied: Thank you for sharing your positive experience with us! We are thrilled to hear that our team provided prompt and efficient service. We appreciate your business and look forward to serving you again in the future. Keep up the great work!
Cars.com Review
- August 04, 2025
Left by Jane C.
The staff was knowledgeable and the service was efficient. I highly recommend this auto service center to anyone in need of reliable and honest auto repairs.
Dealer Replied: We're so glad to hear you had a great experience at our auto service center! Our knowledgeable staff and efficient service is what we strive for, and we appreciate your recommendation. Thank you for choosing us!
Cars.com Review
- August 02, 2025
Left by Dennis C.
Just bought a new Mercedes from Mercedes of Bonita Springs?fantastic experience all around. Professional staff, seamless process, and the car is amazing. Highly recommend this dealership
Dealer Replied: Thank you for your glowing review! We are thrilled to hear that you had an amazing experience at our dealership. Our team strives to provide top-notch customer service and make the car buying process seamless. Enjoy your new Mercedes and we look forward to seeing you again! #happycustomer #luxurydriving
Cars.com Review
- July 31, 2025
MB Bonita Springs did well fixing a minor problem my car had with the driver?s control of a rear window. Diagnostic showed the fault in a controller. It was replaced and problem solved!
Dealer Replied: We are so glad to hear that MB Bonita Springs was able to quickly and effectively solve the issue with your rear window controller. Thank you for trusting us with your car repairs!
Cars.com Review
- July 30, 2025
Renee is exceptionally knowledgeable with all the vehicles. Helped tremendously getting great deals for me. Everyone at the dealership were welcoming. Paperwork done in record time.
Dealer Replied: Thank you for the glowing review! We're thrilled to hear that Renee's extensive vehicle knowledge and our friendly team were able to help you find great deals and make the paperwork process a breeze. We appreciate your business!
Cars.com Review
- July 25, 2025
Outstanding service by my service advisor Ethan Rosado. My vehicle had defective rear brakes. Ethan took your time to listen to my complaint and assessed the issue. He was very professional, knowledgeable, and customer service oriented. My vehicle was delivered. the day it was promised, and was...
Dealer Replied: Hello Juan, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- July 24, 2025
My Service with Mercedes of Bonita is Excellent. Everyone is Professional and Customer Friendly. Scott is my Service Consultant, he is very knowledgeable, interested in my concerns and keeps me well informed.
Dealer Replied: Hi Thomas, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Bonita Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Cars.com Review
- July 21, 2025
Left by Edward L.
Quintessential car dealership Have dealt with them for 3 cars now, great sales staff, outstanding service and customer support Mercedes Benz at its best indeed.
Dealer Replied: Hello Edward, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- July 19, 2025
Our sales representative Steve was knowledgeable excellent sales person! And he really listened to me and put me with a 2025 4 door sport model and gave me the best deal!
Dealer Replied: Hello Carol, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Bonita Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Cars.com Review
- July 14, 2025
Left by Joyce L.
Hector Perez is our service representative! He has always provided excellent advice and service support to me! No question ever goes unanswered! He is the BEST!
Dealer Replied: Hi Joyce, thank you so much for your feedback about Mercedes-Benz of Bonita Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Cars.com Review
- July 12, 2025
Our service representative Hector Perez is the BEST! He is very conscientious and always willing to help! He is just one phone call away at all times!!!
Dealer Replied: Hi Brian, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Bonita Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Cars.com Review
- July 11, 2025
I always receive excellent customer service. Everyone is extremely courteous and all aspects of my annual service or repairs to my car are completed efficiently.
Dealer Replied: Hi Bothaina, thank you so much for your feedback about Mercedes-Benz of Bonita Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Cars.com Review
- July 11, 2025
Rafael and team were first class, they handled my purchase very well and assured I left extremely satisfied I really appreciated the incredible service I received
Dealer Replied: Hi Rene, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Bonita Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Cars.com Review
- July 09, 2025
Left by Mary S.
Excellent in service and dealership is beautiful. No complaints ever from sales, to service. Everyone is professional and courteous. Having the coffee area while you wait is a nice perk.
Dealer Replied: Hi Mary, thank you so much for your feedback about Mercedes-Benz of Bonita Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Cars.com Review
- July 09, 2025
There is nothing like having your air conditioned go out during the heat of summer and only in town for 5days. Not only did we have the use of a GLC courtesy car but we had our car back within 72 hours! Exceptional service.
Dealer Replied: Hi John, thank you so much for your feedback about Mercedes-Benz of Bonita Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Cars.com Review
- July 09, 2025
Getting an intermittent warning for no apparent reason. Service could not identify any cause. I was hopeful that a root cause could be located. However that was not to be.
Dealer Replied: Hi Joseph, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us to share more details about your visit so we can make things right.
Cars.com Review
- July 09, 2025
My service advisor Tino was great. He knew his stuff and was very personable. Great conversation and professional guy. Highly recommend! My vehicle was cleaned inside and out, looked better than when I brought it in. THANKS TINO!
Dealer Replied: Hi Rick, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Bonita Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Cars.com Review
- July 08, 2025
Left by Biagio B.
Excellent customer care, I would recommend the dealership to all my friends. Special thanks to Torrey he?s one of the best, always makes me feel like I?m his only customer
Dealer Replied: Hi Biagio, thank you so much for your feedback about Mercedes-Benz of Bonita Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Cars.com Review
- July 08, 2025
Left by James B.
Always a good experience, but please if I leave my car with a full tank of gas with you. Please have the common courtesy to refill it. You used 1/2 a tank over the weekend and returned to me with 1/2 a tank. When I take your loaner car , I have to return with a full tank!!
Dealer Replied: Hi James, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us to share more details about your visit so we can make things right.
Cars.com Review
- July 08, 2025
Pleasant and easy ,staff friendly and knowledgeable,business trans action professional twenty five words is a reach what I am trying to convey is quite simple and can be said in a few key words
Dealer Replied: Hi Matthew, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- July 08, 2025
Left by Philip W.
The dealership provided a complimentary loaner although there was a charge for fuel used. There was also a 50 mile limit on the range of the loaner.
Dealer Replied: Hi Philip, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- July 07, 2025
Torrey was wonderful. He took care of every detail and made it easy. Torrey is very personable and a pleasure to work with. He knows a great deal about these cars.
Dealer Replied: Dennis, we are pleased to hear of your experience with us here at Mercedes-Benz of Bonita Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Cars.com Review
- July 07, 2025
Great all around dealership all around good experience very knowledgeable people in every dept. they all seem very well trained in their jobs no matter what it is.
Dealer Replied: Hi Harold, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Bonita Springs. Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- July 04, 2025
Went in for annual service. Everything was very well organized and efficient. Got a nice loaner car even though they finished in under three hours.
Dealer Replied: Hello Matthew, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- July 04, 2025
Left by Gary T.
Latest repairs required some special attention and process. Very satisfactory results . Dealer service rep took initiative to minimize costs and inconvenience. OEM parts can be expensive
Dealer Replied: Hi Gary, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- July 03, 2025
The car was derailed beautifully. It looks like it?s brand new! I would highly recommend. I would not however buy another Mercedes. I have had way too many problems between the two I have owned. Bonita Springs Mercedes is good to deal with but most of my so called ?covered? fixes never are covered.
Dealer Replied: Hello Michelle, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- July 01, 2025
Left by Juan D.
Had an engine yellow light ? on?. Just went to check a MB Bonita Springs. Excellent and immediate response from agent. Just checked, waited an hour and problem was solved. ?
Dealer Replied: Hi Juan, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 26, 2025
Left by Louis L.
Great service. Covered a couple of recall issues and a major tire problem. Vehicle was finished way ahead of schedule. Provided a loner vehicle that made to service very convenient.
Dealer Replied: Hi Louis, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Bonita Springs, and positive feedback means the world to our staff, particularly the team member who personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Cars.com Review
- May 23, 2025
Left by Olga R.
Experience was excellent. Tino went above and beyond to solve any issue?s! The work was performed in a very professional manner and the car was returned spotless.
Dealer Replied: Hi Olga, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Bonita Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Cars.com Review
- May 20, 2025
Rafael was great from the first text through the buying process. I appreciate his genuine demeanor and professionalism. Thanks Rafael!
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!
Cars.com Review
- May 19, 2025
Prompt service. Repairs well done!Loaner was provided and it worked well. My service agent took time to make sure the problem was diagnosed. That?s all the words I have
Dealer Replied: Hi Peter, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 17, 2025
Fantastic ! Starting with reception upon arrival , Torrey is very professional - through and knowledge The overall facility is truly an art gallery ? including the service areas
Dealer Replied: Sal, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Bonita Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Cars.com Review
- May 16, 2025
Our experience was seamless. Every person we came into contact with was professional and very friendly. We looked at BMW and also land rovers. We are very happy with our new car.
Dealer Replied: Hello Jeffrey, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Bonita Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Cars.com Review
- May 13, 2025
From my initial inquiry to financial to delivery , this dealership was top notch ! I would recommend Ken Lucas, best of the best !
Dealer Replied: Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- May 13, 2025
They had a car that was just what I wanted. Very professional salesman in Frank DeLuca helped us with this purchase. He made the whole purchase very easy. The dealership addressed the few minor issues we had with the car.
Dealer Replied: Hi Joseph, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 09, 2025
Left by Linda R.
One of the best services I?ve experienced in Southwest Florida. Excellent service, welcoming atmosphere, very professional staff. I highly recommend this place to everyone.
Dealer Replied: Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Mercedes-Benz of Bonita Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
Cars.com Review
- May 08, 2025
Rafael was professional and helpful during the process. Would recommend him to anyone looking for a preowned or new car. Thanks Rafael for your assistance!
Dealer Replied: Hello Judy, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!
Cars.com Review
- May 07, 2025
Ken and the entire team did a fantastic job. Very professional, straight forward customer first attitude. I would definitely purchase another vehicle from this team.
Dealer Replied: Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 06, 2025
My experience with Ken Lucas at Mercedes Benz of Bonita Springs was and continues to be exceptional in every aspect of the customer servicer experience. He addresses every concern and need and ensures the customer is completely satisfied with every experience. It is a privilege to work with him....
Dealer Replied: Hi, we are pleased to hear of your experience with us here at Mercedes-Benz of Bonita Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Cars.com Review
- May 05, 2025
Prompt and personalized service was something that you could see was given to every customer. I was provided with a loaner and was able to keep my previously scheduled appointment in Naples.
Dealer Replied: Hi Jean, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- May 05, 2025
Service visit - oil was changed and installed a filter. Barbara provided excellent scheduling and service support, as she always does. Appreciated the loaner while service was being performed. Also, the cookie and coffee was much appreciated.
Dealer Replied: Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- May 03, 2025
Left by James Z.
I was very satisfied with the service and cleanliness of this dealership. Scott was very attentive?and kept me informed on the status of my cars repair.
Dealer Replied: Hi James, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Bonita Springs. Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- May 01, 2025
Awesome, Fun, Fantastic, Thorough and delightful to deal with and I love my new car
Dealer Replied: Hi, we really appreciate your positive review! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!
Cars.com Review
- May 01, 2025
Tom explained thoroughly the possible service that was needed and also was sensitive as to what was necessary versus could be temporarily postponed - cost conscious. I appreciated his honesty and integrity. Great experience?
Dealer Replied: Hi Roshara, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Bonita Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Cars.com Review
- April 30, 2025
Ethan in customer service was excellent ! Customer service was quick and got me going with a loaner since they did not have my tire in stock. They only took one day to get the tire delivered.
Dealer Replied: Hi Susan, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Bonita Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Cars.com Review
- April 29, 2025
Purchased two vehicles?one new and one used certified?great buying experience. Anthony our salesman is very knowledgeable and no pressure?a pleasure to work with.
Dealer Replied: Hi Michael, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Bonita Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Cars.com Review
- April 28, 2025
Produce Concierge Jesus came to my house to complete the delivery of the used car I had purchased. He connected two phones as well as our garage door and front gate openers. There were a couple of minor cosmetic items that he noted and committed to having addressed. A very nice service call!
Dealer Replied: Hi Joseph, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Bonita Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Cars.com Review
- April 28, 2025
They are the best for service and the people there are very nice. They are very on the ball and fair now we got to
Dealer Replied: Hi Marty, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- April 28, 2025
Ken as well as Sean and the whole Bonita Springs staff are the best. Ken and company provided exceptional service and caring which made our buying and selling experience great. Hats off to all.
Dealer Replied: Hi, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Bonita Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Cars.com Review
- April 28, 2025
If it wasn?t for the service rep, I would never come back. Charge for parts that weren?t put on the car. Charge for two sensor systems when only one was installed on the car. Overall, the service department mechanic or whoever was terrible.
Dealer Replied: Jim, Thanks for chatting with me this afternoon. One behalf of the Service Department I want to apologize that you had to return three times to get this corrected. The service team is aware and we will do better! It is our hope you will give us another chance in the future. Terri Hibbard Director of Customer Relations Mercedes Benz of Bonita Springs & Naples
Cars.com Review
- April 25, 2025
Left by Thomas S.
I am extremely well pleased with the entire service experience. Everything was explained up front and communication on the progress of the repair was timely. I highly recommend this dealer and service department.
Dealer Replied: Hi Thomas, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Mercedes-Benz of Bonita Springs to have earned it.
Cars.com Review
- April 25, 2025
Great customer service experience working with Ken and Sean today. They both were very caring and went above and beyond to ensure the satisfaction with my purchase.
Dealer Replied: Hi, here at Mercedes-Benz of Bonita Springs, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!
Cars.com Review
- April 24, 2025
Purchased multiple cars at this dealership. They provide great service and sales. Deals are fair. Frank Deluca, sales, is a real professional. Works hard for customer and fair to the dealership!
Dealer Replied: Hi, thank you so much for your feedback about Mercedes-Benz of Bonita Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- April 23, 2025
If you are interested in getting a car -- new or used, purchased or leased -- then Frank DeLuca is the right man to see. Frank knows cars and knows Mercedes-Benz. He is committed to seeing his customers being satisfied. You can call Frank on any day and he will take care of your needs. Easy to...
Dealer Replied: Joseph, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Bonita Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Cars.com Review
- April 21, 2025
Everything was very very satisfactory. Work was done to perfection and I can't be happier. Plus, the detail was top of the line. Love this dealership.
Dealer Replied: Hi Bernadette, thank you for your great feedback! Our team here at Mercedes-Benz of Bonita Springs sets a high standard of excellent customer service and we're glad to hear your experience reflected this! We hope you have a great day!
Cars.com Review
- April 21, 2025
Was highly satisfied with the service as well as the Mercedes representative that helped us. We will certainly consider the dealership when we would be considering a new purchase.
Dealer Replied: Hi Gail, thank you so much for your feedback about Mercedes-Benz of Bonita Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope you have a great day!
Cars.com Review
- April 21, 2025
Left by Larry S.
Scott was teriffic. He makes the service experience very pleasant. I enjoy visiting this dealership. The work area looks like you could almost eat off the floor.
Dealer Replied: Hi Larry, thank you so much for your feedback about Mercedes-Benz of Bonita Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope you have a great day!
Cars.com Review
- April 18, 2025
Tino was very knowledgeable and professional. The warranty repair was done in a timely manner and the car was cleaned up and ready when promised.
Dealer Replied: Hi Sami, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 18, 2025
Left by Gary B.
Sales and service continue to be outstanding at Mercedes-Benz of Bonita Springs, FL. Frank Deluca is very professional....he is responsive, prompt and literally full service. Over the past few years he always found the vehicle we were looking for within 24 hours. He continues to help even after...
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- April 18, 2025
Great place to buy a car! Frank provides first class service from start to finish.
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bonita Springs. Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- April 18, 2025
A++++. The best Mercedes service I?ve ever had. Highly recommend MB of Bonita Springs. Always professional, always fast and courteous. Rob is a great service tech.
Dealer Replied: Hi Joseph, we really appreciate your feedback! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you for choosing Mercedes-Benz of Bonita Springs!
Cars.com Review
- April 18, 2025
Left by Jane C.
Great service department. I highly recommend this dealership for any of your service needs. Also they have a large selection of autos to choose from in stock.
Dealer Replied: Hi Jane, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!