Needed just air
- April 28, 2017
I stopped in for just Air and Ron was able to help us with other questions on the car. Loved that convenient quick service we were in and out. thank you Ron great service. NH
Google+ Review
- April 26, 2017
Shout out to Ron Chwalek and James Morrison for their great service yesterday. I dreaded going in to get front light changed. Mostly a nuisance and was afraid I would be stuck there for an hour. Nope this two guys had me in and out in 15 mins. Thanks For your help
Superior Service!
- April 26, 2017
Was very impressed. Ron Chwalek and Tech Tony Araujo handled my front headlight issue incredibly quickly. Much appreciated!
William
- April 26, 2017
I went in to have my phone paired to my car, Ron Chwalek came out in less than a min and did it for me. Servo e is always fast
Repaired at drop off
- April 25, 2017
At drop off for an appointment, Ron Chwalek fixed the problem with my driver's side window so I did not have to stay for the repair.
Kevin got me the perfect car!
- April 22, 2017
I had my previous car towed in after a break down. Kevin was very helpful and kind. He showed me terrific new options. I had difficulty choosing. He let me drive both until I was comfortable with my decision. He provided transportation for me from my home so I could return to the dealership to look...
Super service
- April 21, 2017
One of the great advantages of getting a Mercedes Benz from New Country is the quality of the vehicles and the EXCELLENT service. Just for some of the simple things it is possible to drive in and have Ron Chwalek help you with something you you need. He was great on 4/19/17 when we drove in and...
License plate fix and pandora
- April 20, 2017
Ron rocks rocks rocks rocks rocks big time big tim
Satisfied Customer
- April 19, 2017
I am very satisfied with the entire staff at New Country BMW in Hartford. I went for the Entire last Friday morning. Julius Brown is the product genius assigned to me. He was very professional and knowledgeable. I would recommend anyone to Julius and the entire staff at New Country BMW in Hartford.
Prestige of a Mercedes enhanced by New Country
- April 11, 2017
Our new '17 GLC300 4matic was the second new purchase from New Country Mercedes in the past 4 years. Everything, beginning with the excellent trade in financial deal, the Salesperson Nelson Daswani's attention to detail, Bijal Upadhyay's complete vehicle tutorial with unlimited future correspondent...
Yelp Review
- April 06, 2017
Fantastic service from Ron Chwalek as always. Highly recommended!
Ms. Grace
- April 04, 2017
Always great and timely service will continue to go back.
CarGurus Review
- April 04, 2017
Dealer was responsible , answer all my questions and over all was very helpful
Service Question
- April 03, 2017
Everytime I meet Ron Chwalek in the service bay of the dealership I leave happy and feeling "Wow, what great service they have at this dealership". Whatever you do there do not let Ron leave.
Google+ Review
- April 01, 2017
#1 in BMW sales and service
Google+ Review
- March 28, 2017
Great Service ..Headlight out on a trip...
- March 22, 2017
on a trip to Vermont ...Going thru Hartford my low beam was out .. I pulled into New Country Mercedes in Hartford on a chance someone could help me .. The staff worked me into their busy schedule fixed the light and helped me complete the journey safely Ron Chwalek was great,professional ,and ...
Headlight Out ...On a trip evening coming
- March 22, 2017
Coming from lower Connecticut on a trip to Vermont my low beam went out on my 2007 Ml 320 SUV...took a chance as I was passing New Country Mercedes Benz spectacular facility in Hartford that I could at least try to fix it so I could safely continue the trip into the evening.Ron Chwalek...Took...
Google+ Review
- March 21, 2017
I always work with Sammy Cruz as my Service Adviser. I request and even ask things from him and he never disappoints. I had an issue with the leather deteriorating in my car, he had it replaced. I had an issue with a single black out that happened months ago with my radio, he had it replaced. I had...
Google+ Review
- March 18, 2017
Google+ Review
- March 02, 2017
Service, and the entire dealership, is top shelf. Personable, courteous, friendly and articulate, they make the entire process a pleasure. The Sprinter that I bought from them four years ago was in for service yesterday. My service advisor is Jonathan Karimi, and he is emblematic of the...
Google+ Review
- March 02, 2017
Another excellent service experience with Jonathan Karimi!I brought my 2016 E350 in for service yesterday and, as always, Jonathan Karimi made sure the visit was excellent. Even though he was extremely busy it was less than 10 minutes from the time I pulled in until he had me on my way with a...
ML350
- February 24, 2017
Thank you Ron Chuwek & Andy for taking me right away! Really appreciate your time and quick service!
Tony Araujo - Shop Foreman
- February 23, 2017
Tony Araujo is a thoughtful, attentive, and concerned shop foreman who went the extra mile in listening to my complaint about an elusive chronic problem I am experiencing with my vehicle. At the request of Sammy Cruz, my service advisor, Tony spent more than 1/2 hour driving around with me trying to...
Autotrader Review
- February 22, 2017
I brought my car in yesterday as the check engine light was on. Mr. Dave Johnson professionally resolved the problem for me, and I was treated most fairly. I had a very positive experience with Dave at New Country in Hartford. Thank you very much
I had a great experience yesterday with Dave Johnson
- February 22, 2017
I brought my car in yesterday as the check engine light was on. Mr. Dave Johnson professionally resolved the problem for me, and I was treated most fairly. I had a very positive experience with Dave at New Country in Hartford. Thank you very much
Excellent service!
- February 17, 2017
Brenda Sostre and Ron Chwalek are excellent service representatives for New Country Mercedes!! Friendly, very knowledgeable and they go out of their way to be sure I'm satisfied. They go above and beyond to provide extraordinary service! This is the reason I buy Mercedes is because of the...
Thank you!
- February 16, 2017
I was stressed... Missed 3pm appointment for bulb replacement because of traffic but needed low beam headlight bulb replaced as I expected to be driving in the night.. Everyone welcomed me with a smile. There was no hesitation to provide me with assistance and no one reminded me I was late. Ron...
Google+ Review
- February 14, 2017
Really nice people and pleasant experience. Always my first choice. - EB
CarGurus Review
- January 30, 2017
a wonderful, dealershp,polite and responsive to all my needs.
Happy service call
- January 30, 2017
My low beam highlight went out on a Sunday. The next day I went to the dealer in the am and Ron Chwalek warmly greeted me in the service drive in bay. He took my information and immediately walked me to parts where I purchased a nbulb. By the time I got back to my car he had a tech named Tony A....
Highly Recommend Brenda Sostre!
- January 30, 2017
I have bought 3 Sprinters for my business from New Country Mercedes-Benz. Even though the business is located in Newtown, CT I still send my vehicles to New Country in Hartford to get serviced because of the high quality work they do. The service department is nothing short of spectacular. For the...
Highly Recommend Ron Chwalek
- January 22, 2017
Ron Chwalek is excellent worker. He is a very good listener and try to solve the problem right away. I would recommend him and use him again.
Ron Chialek
- January 17, 2017
Ron Chualek has been professional, knowledgeable, and very helpful. He is a real asset to your organization.
Top Notch Service!
- January 17, 2017
It is so nice to see the quick turn around for repairs at New Country. They must be listening to their customers, I see a lot of useful and nice changes over the years. Ask for Ron at service he will not disappoint.
Best Service Ever!
- January 13, 2017
I can't say enough about the service that I received when I visit New Country Mercedes Benz. This is my first Mercedes and I see now why they are so successful. Its not just because my 2016 GLC 300 is THE BEST car ever, its the way you are made to feel when visiting the dealership. People -...
Needed Help Right Away
- January 10, 2017
I had a problem with my radiator cap and radiator fluid I pulled in with no appointment and was taken care of in five minutes. Much appreciation goes to Ron Chwalek, he explained the problem and corrected it . Thanks New Country and Ron, excellent service today and the last twelve years I have been...
Ron Chualek
- January 09, 2017
I stopped in without an appointment to have my tires checked and was having trouble with key fab. Ron put correct pressure in my tires and got me to dept. to have my key fab's battery replaced. My final stop was my service advisor. Outstanding and courteous!!
Excellent Service!!
- January 09, 2017
Ron Chualek and Anthony (tech) are the best. They were able to get me in and out in less than 10 minutes. They are always professional, caring and easy to work with. I live over 60 miles away and will ALWAYS bring my car to New Country for any service needed!
Excellent Service
- January 07, 2017
Ron Chwalek was excellent. I needed some batteries for my keys and he walked me over to the parts department. He opened the keys and replaced the batteries for me. That is service all the way. Keep up the excellent work!
Ron Chwalek
- December 30, 2016
I drove into the service area without an appointment to get a replacement battery for my key. Ron Chwalek took me to the parts dept. and waited with me until someone came. Afterward he made sure that everything was OK before saying goodbye. I very much appreciated the personalized service and...
Google+ Review
- December 23, 2016
Exceptional service department.
Great Service!
- December 22, 2016
When I drove into the dealership, Ron Chwalek, immediately assessed my issue of a replacement bulb for my headlight. He also helped me with my bluetooth setting, while Jose installed the bulb. I was in and out in about 10 minutes.
Ron Chwalek
- December 20, 2016
As the owner of two cars purchased and serviced at New Country Motors, I would like to compliment an outstanding employee. Ron Chwalek has assisted me in the Service Department many times in the past few years. His performance is outstanding. He is pleasant, efficient, and thorough. New Country...
Google+ Review
- December 19, 2016
Ron Chewalek, car receptionist
- December 16, 2016
Ron is a very personable and outgoing young man. I like his friendly approach to customers. His character is above reproach.
Google+ Review
- December 09, 2016
Sales Department is great, but the Service Department is second to none. I've been working with the same people, Mike Conlon and Jonathan Karimi since 2012 and have had nothing but a great experience. They truly epitomize the Mercedes Benz experience, going above and beyond the norm. My vehicles...
mercedes 2009 owner
- December 09, 2016
The service is really better than can be expected. Over four years the service department that meets me when I bring the car in is exceptional.
Yelp Review
- December 05, 2016
The service shop at New Country Motors is one of the best! I have stopped in with out an appointment on several occasions and have always received excellent customer service! Recently I had a front parking light out. I stopped in to make an appointment but was super pleased when Ron Chwalek fixed my...
Yelp Review
- December 02, 2016
Stopped in today to have my tire pressure checked as the light was on. Ron Chwalek greeted me with a smile. As usual, no need to even get out of my car! 3 minutes and I was on my way. I'm not surprised though because this is how it's always been when I need service. I would recommend this dealership!
Excellent Service
- December 01, 2016
Excellent service! Brenda Sostre provided great communication & updates while my car was being repaired.
Google+ Review
- November 29, 2016
Service
- November 27, 2016
Great customer service from J. Karimi and R. Chwalek when I brought my car in for a minor repair the day after Thanksgiving!
Google+ Review
- November 18, 2016
customer service help
- November 17, 2016
Stopped 11-17- to get help with new I phone. Ron Chwalek met us- he knew exactly what we needed- spent time and explained to us what he was doing. Could not have been nicer or more helpful. Congrats to whomever put him in the customer service area. Thanks Bill Bayer
Google+ Review
- November 16, 2016
Nice selection of Benz cars
outstanding SALES staff service
- November 15, 2016
when a service message came up on the dash I called Nelson, the person who sold me the car. he set up the appointment, explained everything to me, met me at the door, and sheperaded me through the whole process NCMC-MB is an outstanding dealership. the sales staff doesn't abandon you after the...
Google+ Review
- November 13, 2016
Sales Department is great, but the Service Department is second to none. I've been working with the same people, Mike Conlon and Jonathan Karimi since 2012 and have had nothing but a great experience. They truly epitomize the Mercedes Benz experience, going above and beyond the norm. My vehicles...
Great experience with service
- November 12, 2016
Ron Chwalek was helpful the minute I pulled in the garage for just a question as well as Helder Crespo and fixed what I needed right away!!
Superb service from Ron C.
- November 10, 2016
Great experience with Ron C. today. Courteous, friendly, helpful and extremely knowledgeable. Made my day by connecting my phone to the car bluetooth and providing great advise on ipod connection.
Google+ Review
- November 08, 2016
first time buying what a wonderful experience.mike was great christie todd and everyone there couldn't be more helpful and gracious . will recommend to all
Excellent in every aspect
- November 08, 2016
We went on a Saturday and we were greeted at the door and greeted by Christie who could not be any more accommodating. We were paired with Mike,a newbie although he presented himself like a pro. Everyone from Mike, to Todd to Christie and all the other sales people and General Manager could not be...
stellar service.
- November 07, 2016
just stopped to get 2 remote control batteries and here i am waited by Ron Chwalek who volunteered to show me where the parts dep. is and help me replace them and then fixing my tire pressure, and then securing the licence plate (which i did not notice it was loose ). what a nice , polite,...
Stellar Follow Up - Jonathan Karimi
- November 06, 2016
Shortly after taking delivery of my 2016 E-350 in September, I stopped in for a minor service-related issue that Jonathan Karimi quickly resolved. Since then Jonathan has followed up multiple times to check on my satisfaction with my new car which I greatly appreciated. I sincerely hope that...
Always great Service Experience
- November 05, 2016
My experience with new country Mercedes Benz has always being great one. The moment you pull in your Car. Ron is there to welcome you pleasantly, making sure that Customer is the Foremost priority in the Business. During this visit I had issued with my tire pressure, he took time to listen my...
Always excellent service from Ron
- November 05, 2016
Ron Chwalek, the service greeter, is always a great pleasure to see. He is welcoming and very pleasant. Whether it is to top off the tires with air or drop off the car for regular service, he is there to help us with a smile and optimistic attitude. He makes each visit a great experience.
Unexpected Service Call
- November 02, 2016
The light went on indicating tire pressure was low. I was driving in the area of New Country (Mercedes) and I stopped by unannounced. Greeting me was Ron Chwalek. I told him the situation and he immediately jumped on to it. All four tires needed attention. He then explained for winter what I...
CarGurus Review
- October 28, 2016
Ron Chwalek is a great!!
- October 28, 2016
I stopped in without an appointment to have my tires check and Ron Chwalek was very professional and courteous. He is definitely an asset to New Country!!
Ron Chualek is an asset!
- October 26, 2016
Ron helped me take care of my tires today--with the highest level of professionalism! Thank y Ron!!
Thank you for great service!
- October 26, 2016
As I was driving into work this morning I noticed that my tire light was on and my tire pressure in all four tires was different... I stopped into New Country Motors- Mercedes in Hartford to the service department. I was greeted by Ron Chwalek and my car tires were examined and fixed without wait....
new country mb hartford ct
- October 21, 2016
i visited your service Dept . today and Ron Chwalek helped me, this young man know a lot about your product. i was very impressed with his knowledge and i will return to this dealership .
new coutry over all service is excellent.
- October 21, 2016
i was in your service Dept. today , I was very pleased with the help that i received .
review of service at New Country Motors Hartford,
- October 11, 2016
I always go away a satisfied customer, not matter how small the problem is for me. Today, I went in to learn how to continue to pair my cell phone with my 2007 Mercedes. Ron Chalk educated me to the process. I am most happy when I can be self sufficient. He took the time to walk me through each...
Google+ Review
- October 09, 2016
New car purchase
- October 05, 2016
I stop in asking or getting some information on lease preowned or a demo Benz I was welcome by sales men knowing a lot information on lease programs and we were talking about a lot seneria and what available for the money dawn and for sure test monthly payment mean time I got phone call from my...
Autotrader Review
- October 05, 2016
I stop in asking or getting some information on lease preowned or a demo Benz I was welcome by sales men knowing a lot information on lease programs and we were talking about a lot seneria and what available for the money dawn and for sure test monthly payment mean time I got phone call from my...
Google+ Review
- September 29, 2016
This may be the best experience I have ever received from a car dealership. Dropped off car without an appt. because wipers stopped working all of a sudden. Jonathan K told me they would do whatever they could to help me out and the car was ready 2 hours later with a fresh oil change. Thank you...
Google+ Review
- September 29, 2016
New Country Motor Car's Outstanding Service Advisor - Jonathan Karimi I recently took delivery of my 4th Mercedes E-Class from New Country. I wanted to take this opportunity to write about the outstanding customer service Jonathan Karimi has provided relative to my service needs for all of...
Google+ Review
- September 26, 2016
New Country Motor Car's Outstanding Service Advisor - Jonathan Karimi I recently took delivery of my 4th Mercedes E-Class from New Country. I wanted to take this opportunity to write about the outstanding customer service Jonathan Karimi has provided relative to my service needs for all of...
Awesome Service
- September 26, 2016
I called to have my cell phone paired with my 09 S550 and Ron Chwalek called me back right away. I stopped in and within a few moments he had my phone paired and working correctly. I drove right in, he helped me out and within less than 5 minutes I was back on the road. Wow... now that's...
Service
- September 25, 2016
Brought my car in for service several times and dealt with Jonathan. He was very professional and timely in getting back to me. Will definitely bring my cars back!
Autotrader Review
- September 25, 2016
Brought my car in for service several times and dealt with Jonathan. He was very professional and timely in getting back to me. Will definitely bring my cars back!
Review
- September 23, 2016
On 9/23 I drove up to the Mercedes(Hartford) dealership to put air in my tires. Ron Chwalek greeted me and went out of his way to make sure the tires have the proper pressure. I know anytime I go to this dealership and I see Ron I know he's going to take care of any problem I have with my car.
Great Service
- September 23, 2016
The service advisors are great. And for simple drive in things like tire gauge lights, etc. no on is better than Ron Chwalek. SO personable, professional and accommodating. While you can buy a car anywhere, its the people that make you come back for service and future purchases. Kudos to Ron for...
Review for an exceptional service & employee.
- September 20, 2016
The service at MB new country is always exceptional! Thank you to their employee Jonathan Karimi, who always exceeded my expectations by providing feedback and follow up. Jonathan is very knowledgeable and takes his time to explain the work that was done. He provides objective & timely advice to his...
Autotrader Review
- September 20, 2016
The service at MB new country is always exceptional! Thank you to their employee Jonathan Karimi, who always exceeded my expectations by providing feedback and follow up. Jonathan is very knowledgeable and takes his time to explain the work that was done. He provides objective & timely advice to his...
Google+ Review
- September 15, 2016
Google+ Review
- September 06, 2016
Took my c300 in for some warranty work, was lucky enough to work with Dave in the service department. Quick responses, follow ups etc. Made the process as painless as possible. Thank you Dave!
Google+ Review
- August 25, 2016
Excellent Customer Service
- August 25, 2016
I was visiting in the area from New Jersey and had an issue with my tire pressure. I drove into the dealership and Ron C assisted me immediately and showed me what he was doing and how long the adjustment would last. I was in and out in under 7 minutes. I was starting out on a 250 mile trek and...
Autotrader Review
- August 25, 2016
I was visiting in the area from New Jersey and had an issue with my tire pressure. I drove into the dealership and Ron C assisted me immediately and showed me what he was doing and how long the adjustment would last. I was in and out in under 7 minutes. I was starting out on a 250 mile trek and...
non scheduled visit
- August 23, 2016
a red message came up regarding tires while i was driving. i was close to new country, so i drove over. they were very helpful and fixed the problem with a little air. the really good part was that they took the time to explain to me why the message came on and what to do if it happened again
Autotrader Review
- August 23, 2016
a red message came up regarding tires while i was driving. i was close to new country, so i drove over. they were very helpful and fixed the problem with a little air. the really good part was that they took the time to explain to me why the message came on and what to do if it happened again
check engine light
- August 17, 2016
My car's problem turned out to be not too complicated. Even with this issue the service was great and the advisor's personal and professional approach was well appreciated. He answered my questions with clear answers, since I always want to understand the problem. I felt like ...
Google+ Review
- August 15, 2016
New Country Motor Cars is THE place to buy your next car. Dean, one of the sales associates, was very helpful and answered all of my questions. He was very thorough and I always felt taken care of. If you are in the market to buy a Mercedes, or any other car, stop into New Country and ask for Dean,...
Google+ Review
- August 10, 2016
Mercedes Benz.
20,000 mile service
- August 08, 2016
Service done today. Helder Crespo led the way and the expereince was quick, easy and I was well informed of the service status. Check in and out was a breeze including a loaner car paperwork. Everyone is super customer service oriented. My complimants to all. Thank you, Bill Stevenson Connecticut...
Google+ Review
- August 06, 2016
Yesterday, I had new tires and wheel alignment done on my S550 Mercedes at New Country-Hartford. My service advisor, David Johnson, did an exceptional job scheduling my appointment at a time to suit MY schedule and seeing to it that the work performed and cost there-of was done to my complete...
Excellent service without an appointment
- August 05, 2016
My wife had her M Class warning prompt inform her that there was a tire issue. I stopped without an appointment and was greeted by Ron Chwalek from the service department. He immediately identified the problem, took the car in and had the problem resolved in 10 minutes. Again, all with out a...
Excellent Customer Service
- August 02, 2016
Great Service Men... Excellent, Excellent,Excellent, Excellent, Excellent, Excellent. Excellent,Excellent,Excellent,Excellent,Excellent,Excellent,Excellent,Excellent,Excellent,Excellent,Excellent,Excellent,Excellent,Excellent,Excellent,Excellent
Google+ Review
- August 01, 2016
Nice staff and good coffee
An unscheduled visit to New Country
- August 01, 2016
Brought my Mercedes E class to dealership when I was experiencing problems with tire pressure. Ron Chwalek immediately handled the problem, explained the reasons and had me on my way in 10 minutes. I felt lucky to have New Country as my car dealership. Wayne Rivera
Concierge service
- July 30, 2016
I purchased a pre owned mercedes this week. I stopped by New Country to see if I could get help with all the bells and whistles. Bijal Upadhyay got into my car with me and went through all the details of my car. she was patient, informative, sweet and charming. I was very pleased with her...
Google+ Review
- July 28, 2016
Yesterday, I had new tires and wheel alignment done on my S550 Mercedes at New Country-Hartford. My service advisor, David Johnson, did an exceptional job scheduling my appointment at a time to suit MY schedule and seeing to it that the work performed and cost there-of was done to my complete...
Google+ Review
- July 26, 2016
Nice staff and good coffee
New Country Motor Cars. The best! They get it!
- July 23, 2016
Let me start that when I was initially going to buy a Sprinter for our business I was hassled, pushed and relentlessly contacted by other Mercedes dealerships. I had the pleasure to deal with Dan Sullivan of New Country and he understood we're in business and businesses buy vehicles. He provided...
Top service for our Mercedes Sprinter
- July 23, 2016
Let me start that when I was initially going to buy a Sprinter for our business I was hassled, pushed and relentlessly contacted by other Mercedes dealerships. I had the pleasure to deal with Dan Sullivan of New Country and he understood we're in business and businesses buy vehicles. He provided...
Service Repair Review
- July 23, 2016
I have been bringing my 2008 C300 to this location since 01/28/2013 at which time I met with Brenda Sostre in the Service Department. Although I could take my car anywhere to be service I continue to come ONLY to New Country because I know that Brenda will take care of my car as if it was her own. ...
New Country Mercedes Gets It!
- July 23, 2016
Let me start that when I was initially going to buy a Sprinter for our business I was hassled, pushed and relentlessly contacted by other Mercedes dealerships. I had the pleasure to deal with Dan Sullivan of New Country and he understood we're in business and businesses buy vehicles. He provided...
Google+ Review
- July 22, 2016
My purchase and delivery were seamless. Kristi, Staci and Mohamed made the experience easy, not something one normally associates with automobile dealerships.
Spectacular customer service
- July 13, 2016
The customer service staff at New Country Mercedes Benz of Hartford is top notch. I have worked with Mohammed Salem and Bijal Upadhyay. Bijal is extremely knowledgeable of the computer and electronics in the car with regards to the somewhat complex navigation system and other convenience functions...
Google+ Review
- July 08, 2016
New Country helped work through a couple of issues and was able to put something together in order for us to reach common ground and get a deal done. Trustworthy, sincere and reasonable sales team.
Yelp Review
- July 08, 2016
Best service and sales place bar none!! Abu is amazing and sold me my first of many mercedes Benz! Totally love it!! David Johnson was who we dealt with on our first service for the Benz and he and his staff are awesome!! My husband and I have hectic long schedules and so we went in much earlier...
Extremely Satisfied with New Country Motor
- July 08, 2016
My husband and I had really the best experience and excellent customer service since we arrived to New Country Mercedes-Benz. We are completely satisfied specifically with the salesman Dean DiBella, and the product concierge Bijal Upadhyay. Dean was awesome and great. He did everything he could to...
Jonathan Karimi
- June 24, 2016
Jonathan karimi provided excellent service. He is a huge asset to your company and I will continue to come back because of him. Thank you!
Yelp Review
- June 23, 2016
This review is for several people at New Country. When I purchased my first Mercedes, Stacey was a salesperson. She has now moved up to Business Manager and she is smart, thorough, and a pleasure to work with. She facilitated the sale from beginning to end with my husband and I. We came back for a...
Warranty and scheduled maintenance
- June 17, 2016
I had a warranty issue with a 2013 C 300. I was helped by Sammy Cruz who was knowledgeable, efficient and responsive. I had the work done (seems to be fine now) and had the 30,000 mile servicing done, as well. New Country isn't cheap, but you get what you pay for, and they gave great customer service.
Yelp Review
- June 13, 2016
I have done busines with New Country for the last eighteen months since I leased my new C300.Mainly I have dealt with service adviseor Sammy Cruz with nothing but the most professional advise and compassion anyone would want.They appreciate my coming and beleieve I will keep coming and my next MB...
Yelp Review
- June 09, 2016
I had a great experience buying my car at New Country last year. I recently had a seemingly small issue - rough idle - that turned out to be a lot of work. My car was in for over 2 weeks, but during that time I was given a new loaner and in fact they even gave me an SUV when I explained I needed to...
Great customer service!
- June 05, 2016
Was greeted at the front desk by GM Steve Dunham. Arrived without an appointment on a Friday afternoon and Ron Chwalek was great. He got one of the foremen to apply lubricant to my faulty gas tank cover and fixed my dashboard in a few minutes. Everyone went above and beyond.
Great customer service
- May 19, 2016
I needed tire pressure adjusted. I called Melanie Dazy, in Sales, through MBrace concierge and when I drove in, Ron Chwalek met me with a handshake when I gave him my name. He had me pull up and I was out in less than 10 minutes. As you read other reviews about Ron you can see what an outstanding...
Terrific service from Ron Chwalek
- May 18, 2016
Arrived without an appointment to have someone sync my new cell phone with the car. Ron Chwalek was amazing. He jumped right into the car, linked the phone and did it in the most pleasant way possible. So nice to know this dealership remains top notch in all ways.
Great Customer service again by Ron Chwalek
- May 17, 2016
My husband stopped by yesterday and Ron Chwalek set up my new phone on Bluetooth for us. We attempted to do this many times ourselves with no success but once again Ron saved the day!
Google+ Review
- May 16, 2016
Google+ Review
- May 14, 2016
After owning the car for 5 yrs., service personnel continues to treat me like the most valuable customer they ever had. They went beyond their obligation to help me out...Appreciate that attitude.
Yelp Review
- May 10, 2016
Great experience all around from Sales to Concierge service at your home.I would highly recommend this dealership to family and friends.Paul
Google+ Review
- May 09, 2016
I have just picked up my second car from New Country. Great staff from business managers like Jerald to my sales person Mike T. who drove an hour from Hartford to Fairfield County to get the papers signed late at night in order to get me the best deal possible.I appreciate the hard work and customer...
Google+ Review
- May 08, 2016
I have just picked up my second car from New Country. Great staff from business managers like Jerald to my sales person Mike T. who drove an hour from Hartford to Fairfield County to get the papers signed late at night in order to get me the best deal possible. I appreciate the hard work and...
Great Customer Service
- May 07, 2016
I am writing this note of appreciation for the outstanding customer service provided by New Country Mercedes dealers Service Department Mr. Ron Chwalek, Technician James, GM Steve Dunham and at most importantly Brenda service consultant. It was a great team effort on last week when i drove in with...
Yelp Review
- May 06, 2016
I am writing this note of appreciation for the outstanding customer service provided by New Country Mercedes dealer's Service Department Mr. Ron Chwalek, Technician James, GM Steve Dunham and at most importantly Brenda service consultant. It was a great team effort on last week when i drove in with...
Great Service
- April 27, 2016
I brought my Mercedes into the shop to get my trunk fixed. The trunk would not open. Ron Chwalek looked at the trunk. After about 3 minutes he had the trunk fixed. He was quick, polite, and sent me on my way. I would use him whenever I need work on my Mercedes.
Google+ Review
- April 20, 2016
High end cars high end experience
What can I help you accomplish today
- April 15, 2016
Ron who met me when I brought my car in because it was low on oil was an exceptional help. I love the service at New Country. Have been going there for three years and they are really good.
Yelp Review
- April 11, 2016
I've recently experienced the best customer service not only from my service advisor Dana Thomas but the shuttle driver, cashier, etc., thanks to the team at New Country for making my auto body experience so seamless. Thx again Dana for your efficient follow-up with the entire process!!
Servcie
- April 01, 2016
Ron provided excellent service to me today. I stopped by to have my coolant replenished. I was in and out of the dealership within 5 minutes. Ron was extremely professional and pleasant.
Ron in service
- March 31, 2016
I was having a difficult time paring my new iphone to my C300 so I stopped at New Country Mercedes in Hartford on my way home from work on Wed, 3/30/2016. Ron immediately came over to help me. Not only did he get my Bluetooth working but he loaded all my contacts and showed me how to scroll thru...
Yelp Review
- March 25, 2016
I just a new GLC at New Country.Bijal Upabhyay was very very helpful in teaching us all the sophistication that the car comes with. She knows her stuff. I recommend her to all customers. She is super at teaching. Amazing peeson to deal with!
Overall service
- March 21, 2016
As always, I found the total experience of using NC service to be exceptionally fine. Politeness, information and step by step assistance through the process was outstanding. This latest visit was to respond to the recent recall for my C-300 sedan. Sam, my service advisor . was pleasant and helpful....
Google+ Review
- March 17, 2016
I had a great experience buying my C class from New County Motors, Jenna Bemis helped me get into a new car so quickly and smoothly. I haven't owned a Mercedes before, and she made my experience at the dealership amazing and got me familiar with the car in minutes. I will definitely stick with...
Google+ Review
- March 13, 2016
I went in expecting to receive good service, but what I received was amazing service. The level of customer service far exceeded my expectations. Abu, my sales manager, went over and beyond, to not only get me into the perfect car, but from the time we were introduced, up until just the other day,...
Yelp Review
- March 13, 2016
I went in expecting to receive good service, but what I received was amazing service. The level of customer service far exceeded my expectations. Abu, my sales manager, went over and beyond, to not only get me into the perfect car, but from the time we were introduced, up until just the other day,...
Fantastic Experience!
- March 13, 2016
I wish I could buy a car from these guys every day! Dean D. was so helpful, and made sure we had everything we needed to get into our new car and go, with minimal fuss. Great job!
Google+ Review
- March 11, 2016
I recently purchased a GLK 350 from New Country for my daughter. Absolutely love the car and the staff at New Country was a pleasure to do business with. Jenna Bemis was very helpful and made the process easy!
Google+ Review
- March 09, 2016
New Country Motors Mercedes does a stellar job with customer service. They have some star employees in our opinion - Yvette, Willie and Abu all know how to go above and beyond not only the call of duty - but of making their customers feel special. Many many thanks to them - we would HIGHLY...
Google+ Review
- March 09, 2016
It was overall a good experience at new country. When I called in for the appointment, I could get in at the time I wanted. And when we turned up pretty late, they were patient enough to accommodate us and explain our options.Our customer representative was Mir Alvi and he is a very good person. He...
Google+ Review
- March 09, 2016
The service department is GREAT! Everyone is very helpful. Mike the manager makes sure all is completed correctly.I have purchased many cars from Chris Langley at the Hartford CT store, and I have found him to be very knowledgable and helpful, during and even years after the purchase is done. Alan F
Google+ Review
- March 09, 2016
12-18-15Ron helped me with my GL 450 Mercedes Benz. He was very professional and did an outstanding job. I appreciate the good job he did for me. For his professionalism it only makes want to come back again. Thank you
Google+ Review
- March 09, 2016
I just wanted to thank Tom and his staff at New Country Mercedes Benz in Hartford, CT for really helping me out, I had brought in a 2013 Mercedes that I had purchased in May and the breaks went when I went to pick it up I had to pay for them, but after speaking to Tom they got back to me with in...
Google+ Review
- March 09, 2016
I was at the New Country Mercedes dealership in Hartford yesterday morning. The purpose of my visit was a warning appearing on the dashboard to 'check coolant level.' My problem was handled very quickly and professionally when I arrived at the dealership - I had called and explained the situation...
Google+ Review
- March 09, 2016
Dear General Manager Steve Duhnum, Dan gave me great service. I really needed help putting air in my tires and they helped me out for free. They provide great customer service and I highly recommend coming here!Thank you, Neha!
Google+ Review
- March 09, 2016
Mir Alvi was awesome. He made me feel welcome and most important he wasn't a pushy sales man. He explained every step of the process. Mir keep my payments to the budget that i felt confortable at. Overall awesome service. Everyone was friendly and welcoming. I must admit i was a bit intimidated...
Yelp Review
- March 07, 2016
We've gotten two cars from New Country (leases) and have been very pleased with the sales and delivery (Thanks to Jenna Bemis for all her help getting us hooked up). We are definitely going back for our next car when these leases are up.
Recommendation your employee, Ron
- March 06, 2016
Dear Mr. Dunham, GM My wife and I stopped by your shop yesterday to get some help to operate correctly with Navi. Upon my wife stopped car in the Service area, your employee, Ron came right away with paper and pen and asked us "May I help you". From that point on he explained every thing very...
Yelp Review
- March 05, 2016
Great people I couldn't have asked for a better experience as a first time customer with Mercedes. I would highly recommend them to anyone. Bijal and Chrief were both helping me and made my experience very satisfying!
Yelp Review
- March 05, 2016
Went in to pick up trunk flap for my CLS550. I had previously purchased a left parking light lamp that went out but never had time to put it in. Pulled up to the service center and spoke to Ron and he was king enough to speak to a technician Dee who came out and replaced the bulb without having me...
Replacing a headlamp; no appointment necessary
- March 04, 2016
After arriving at a very busy time at the service department in the middle of the afternoon without an appointment to have a headlamp replaced, I was immediately helped by Ron in the service area. He informed Brenda, my long time service tech who advised that the matter would be addressed at once....
Excellent care and attention to detail so far
- March 04, 2016
Mike has been great with the process of finding the right car for me. Buying the car was almost too easy. Bijal is being so helpful to get the "tech" stuff working on my car. I'm learning and she is very patient and thorough. It's a great experience and I LOVE MY NEW CAR
Excellent service
- March 02, 2016
I have service to my mercedes benz in this dealer... They spent few hours to do service to my car and everything was excellent. Brenda was very helpful in this service
Google+ Review
- February 29, 2016
Loved the experience, service from Steven and his staff was wonderful!
Google+ Review
- February 29, 2016
I was a little intimidated by the flashy inventory and obvious hi-end clientele New Country Motor Cars serves but I didn't need to be. I tentatively drove up to the service department, without an appointment, and was graciously greeted by Ron, the Service Department Customer Service Manager, AKA,...
Exceptional!
- February 22, 2016
The staff here is exceptional! Melanie assisted us in our search for a new vehicle. We highly recommend you ask for her when you buy your next car! She was incredibly kind, informative, and made us feel at ease throughout the buying process. If you want to buy a car from a dealership you can trust...
Wonderful Experience
- February 21, 2016
I am a return customer and have nothing but positive comments on my experience working with Mirela. She is always helpful and knowledgeable about getting me into the perfect car. I will be back to see Mirela when it is time for a new car.
Immediate SERVICE
- February 20, 2016
Saturday morning before a week long winter trip I received a warning message - check passenger low beam. Drove to New Country in Hartford, drive-in service door opened, greeted by Ron who immediately addressed the problem, walked with me to the parts department, brought the bulb to a tech (Emett)...
Yelp Review
- February 12, 2016
My experience at New Country Motors was awesome! Bijal Upadhyay was very patient, kind and helpful when teaching me how the instrument panel on my new car works. The sales staff was excellent as well.
Google+ Review
- February 10, 2016
Loved the experience, service from Steven and his staff was wonderful!
Google+ Review
- January 29, 2016
Ok, where do I begin? Never in my life have I experienced such amazing service, consideration, sensitivity to what my needs were, and anyone who went out of their way and above and beyond like Mike T. did for me and my family. This was just an amazing experience. I haven't been treated so good ever,...
Google+ Review
- January 29, 2016
I was at the New Country Mercedes dealership in Hartford yesterday morning. The purpose of my visit was a warning appearing on the dashboard to 'check coolant level.' My problem was handled very quickly and professionally when I arrived at the dealership - I had called and explained the situation...
Yelp Review
- January 29, 2016
Had a wonderful experience here with Bijal Upadhyay. She is a wonderful associate and deserves recognition for it!
Amazing!!!! Amazing!!!! Amazing!!!!!!!!!!!!!!!!!!!
- January 28, 2016
Ok, where do I begin? Never in my life have I experienced such amazing service, consideration, sensitivity to what my needs were, and anyone who went out of their way and above and beyond like Mike T. did for me and my family. This was just an amazing experience. I haven't been treated so good ever,...
AMAZING!!!!!!!!!!
- January 28, 2016
Ok, where do I begin? Never in my life have I experienced such amazing service, consideration, sensitivity to what my needs were, and anyone who went out of their way and above and beyond like Mike T. did for me and my family. This was just an amazing experience. I haven't been treated so good ever,...
AMAZING !!!! AMAZING !!! AMAZING!!!
- January 28, 2016
Ok, where do I begin? Never in my life have I experienced such amazing service, consideration, sensitivity to what my needs were, and anyone who went out of their way and above and beyond like Mike T. did for me and my family. This was just an amazing experience. I haven't been treated so good ever,...
INCREDIBLE!!! EXCELLENT!!!
- January 28, 2016
Ok, where do I begin? Never in my life have I experienced such amazing service, consideration, sensitivity to what my needs were, and anyone who went out of their way and above and beyond like Mike T. did for me and my family. This was just an amazing experience. I haven't been treated so good ever,...
Excellent ! In every way-Especially Mirela Cristache Sales
- January 26, 2016
I have purchased 2 M/B from this dealer...They spent 5 hours with me to buy my 2016 CLA 4Matic. I must say Sales... especially Mirela Crista- Sales Representative, was 10 5 Star and all sales members were professional and polite. I hooked up with Bijal Upadhyay...Mercedes/Benz is a very high tech...
Google+ Review
- January 23, 2016
Dear General Manager Steve Duhnum, Dan gave me great service. I really needed help putting air in my tires and they helped me out for free. They provide great customer service and I highly recommend coming here! Thank you, Neha!
Great customer service
- January 22, 2016
GM-Steve Duhnum - I needed a low beam light bulb replacement, Ron was very helpful, walk me to the parts sales desk to make purchase, then tech. Tony A. replaced it and I was on my way out. Entire process took only 15 top 20 min. Great job...thank you...happy customer
Service by Ron
- January 21, 2016
For Steve Duhmum: Once again Ron provided prompt and efficient service when I brought my E350 in for low tire air pressure. As always, he greeted me and after listening to my problem quickly took care of the problem. He explained that my tire pressure should be all set for about four months and told...
Great Experience
- January 14, 2016
I needed wiper blades replaced. Ron at New Country Motors was extremely helpful. He took a photo of my VIN # drove my car around to the service area and walked me back to the parts sales desk . After I bought the new blades he quickly changed the old for the new. Made my chore soooo easy. I'm truly...
Recent purchase
- January 13, 2016
Sadly, I totaled my 2012 ML350, and needed to replace it immediately. I called Nelson Daswani, who has sold cars to my husband and myself over many years. He was able to get me in another ML quickly. He also went to the body shop where my old car had been towed, to retrieve the cargo liner and cargo...
Google+ Review
- January 11, 2016
New Country Motors Mercedes does a stellar job with customer service. They have some star employees in our opinion - Yvette, Willie and Abu all know how to go above and beyond not only the call of duty - but of making their customers feel special. Many many thanks to them - we would HIGHLY...
Service Quality
- January 07, 2016
Once again, I received excellent service from Ron when I arrived at New Country Mercedes-Benz with an air pressure problem in a new tire that I had purchased two weeks ago. The original replacement process was accomplished in about an hour on a busy day for the service department. Today's service...
power steering fluid
- January 07, 2016
So one would think it would be easy to add power steering fluid to a mercedes, correct? Well not exactly, but alas new country once again saved the day. Service Department at New Country has always been good, but this time they went above and beyond. So after realizing I needed power steering fluid...
CLA250
- January 02, 2016
I bought my car (CLA) from here after my Jetta broken down in Massachusetts. I live in Delaware so my husband and I are taking a train back up near his home town to buy another car from new country motors. We were so please with thier service last year that we are buying my husband truck with the...
Google+ Review
- December 31, 2015
The service department is GREAT! Everyone is very helpful. Mike the manager makes sure all is completed correctly. I have purchased many cars from Chris Langley at the Hartford CT store, and I have found him to be very knowledgable and helpful, during and even years after the purchase is done....
Google+ Review
- December 31, 2015
Recently bought 2015 ML400 - Jenna Bemis was great to work with and very helpful. I will recommend this dealership for anyone shopping for a new Merc.
Checking air pressure in tires.
- December 30, 2015
I had my tires checked this morning. Ron did an awesome job explaining why the tires need to be checked every 4months. That was pretty new to me. I am thankful how he took the time to make sure all the tires had the amount of air needed to last. He would very courteous in doing the job. Thanks for...
Great customer services clean building ,Parts
- December 28, 2015
Saturday morning at Called New country to get a quote Low beam light. The quote since bit too high so decide to drive there and glad I did. Only paid for bulb and Ron and Jullian took care of me. Services and care was great. I will give this visit a . Thank you GM Steve Durham, Ron, Tech.Jullian
Google+ Review
- December 20, 2015
I just wanted to thank Tom and his staff at New Country Mercedes Benz in Hartford, CT for really helping me out, I had brought in a 2013 Mercedes that I had purchased in May and the breaks went when I went to pick it up I had to pay for them, but after speaking to Tom they got back to me with in...
Excellent Service
- December 19, 2015
MB New Country in Hartford offers a free service to stop in any time and have your tire pressure checked--fabulous! They have the appropriate and high quality gauges that you won't find at your local gas station. They also take the time to show you the appropriate pressure (on the fuel filler door,...
Google+ Review
- December 18, 2015
12-18-15 Ron helped me with my GL 450 Mercedes Benz. He was very professional and did an outstanding job. I appreciate the good job he did for me. For his professionalism it only makes want to come back again. Thank you
Yelp Review
- December 07, 2015
I like New Country...they always do great service to my car (even though it costs an arm and a leg) and they wash your car and vacuum the interior with every service. I have almost always dealt with the nicest sales people when purchasing as well. AND when I hit a dear smashing in the front end of...
Awesome Experience
- December 06, 2015
We purchased a certified vehicle at New Country in Hartford, CT with Don Salierno as our sales rep. Don was excellent and very easy to deal with from the beginning to the end of the process. The dealership had just received the vehicle the day we were in for a test drive.Don let us know and managed...
own glk
- December 03, 2015
Brenda sostre excellent nice person gave me great services and good price I can recommend anybody very nice and friendly workers, lot of new futures
Yelp Review
- December 02, 2015
I love this dealership I have been using this Dealership since 2012 with my Mercedes Benz. They have been professional and gave me great deals on service when parts needed replacing. they have even helped me out a time or to when it came to my fuel filter leaking. I always get nice service from the...
Google+ Review
- November 02, 2015
Just bought a used car.....Don is a great sales guy, knew exactly how to handle the sale.
Google+ Review
- October 25, 2015
Google+ Review
- October 21, 2015
Yelp Review
- October 21, 2015
First experience with using New Country service department for my 2011 ML 350Brought car in at 9 am for "B" serviceAsked for it to be done by 3 pm so I could beat the Hartford traffic coming homeGot a call updating me on progress at 11am. Got another call at 12;30 saying car was finishedPicked up at...
Awesome experience
- October 20, 2015
Fantastic experience, worked with Murray on leasing my second BMW. I called Murray b/c my lease was coming due, I phoned to make an appointment and was able to turn in my lease and get into a new lease in no time at all. Working with the Murray was a smooth transition from one vehicle to the next.
Google+ Review
- October 05, 2015
I had a tire pressure issue that concerned me, went in without an appointment and received service immediately! I dealt with Ron who was extremely professional and courteous, took the time to explain the situation to me and what was done to remedy the problem! Truly, this is the level of service I...
Google+ Review
- March 09, 2015
So I had an appointment for service, The minute I entered into the service department, a very friendly face greeted me and asked me if he could be of any assistance. He could not find my appointment in the computer system. Although he did not find my appointment, he made all efforts to set me up to...
Google+ Review
- March 09, 2015
We loved working with Don Salierno! He was always professional, never pushy--and did everything he could to make sure we had the most pleasant buying experience. We're absolutely loving our new E350 coupe 4Matic!! Don did a great job in finding us the perfect car that we can take to the cape in the...
Google+ Review
- March 09, 2015
Just purchased a 2014 ML350 and what a great experience at New Country Mercedes Benz. When we arrived at the showroom we were met by Jenna Bemis, who is extremely happy, friendly, and down to earth. She was great to work with and explained every bell and whistle on the car. It was the best car...
Google+ Review
- March 09, 2015
Go see Mirella Cristache & Brenda at New country Mercedes -Benz!!!!! I was in the showroom picking up one of my partners from service and he introduced me to Mirella saying that's who I have to go see next time I am in the market for a new or pre owned Mercedes. He had talked about her in the past...
Google+ Review
- March 09, 2015
From the minute I first walked into the Mercedes-Benz dealership in Hartford, CT, I received nothing but great quality service. Donald J. Salierno was there for me through the whole process. He answered all my questions with no hesitation or delay. The process took about 2-3 weeks and not once did...
Google+ Review
- March 09, 2015
After buying a Mercedes S420 19 years ago at New Country, I now own a 2004 SL500, a 2011 S550, and a 2014 ML550, all fabulous vehicles bought new. The latter two I ordered from Chris Langley who made the experience simpler and smoother than buying a toaster oven. I picked up the ML just three weeks...
Google+ Review
- March 09, 2014
I had some problems with hesitation on my smart car and I also needed to have the 2 drive belts changed after clocking 102,000 miles. The ABS light also came on so I had that looked at as well. The diagnosis was great, the service advisor did a great job, and the work was done to my satisfaction. I...
Google+ Review
- March 09, 2014
Service Review: My experiences have been positive when I've taken my car to New Country. Jason Lewis was easy to deal with and was able to help identify and correct, to this point, an ongoing alignment issue that was causing uneven and fairly rapid tire wear on my 06 C350. The staff have always...
Google+ Review
- March 09, 2014
recently bought the s550 2013, and I bought it before lot of cars from new country. I had the pleasure of working with Mirela, she is always help me, she was very professional , knowledgeable. every time we go she help us, I am using this New country dealer ship last 10 year. I never went any other...
Google+ Review
- March 09, 2014
I recently bought an ML350 and the overall experience was good, thanks to Mirela and team for the overall efforts.I would definitely recommend Mirela and my thanks to Frank and Jerold.Thank you,Regards,Raj
Google+ Review
- March 09, 2014
Mike Conlon was amazing, he addressed all my concerns and he also detailed my vehicle for me. Keep up the great work!gg
Yelp Review
- April 04, 2013
I really enjoyed my experience at the dealership when buying an Acura MDX that they had for sale. Cherif Diouf is a true professional and it was a pleasure doing business with him.
Google+ Review
- March 09, 2013
From the moment I called New Country Motors, our Sales Rep. Michael, followed up and was eager to meet our needs. As well as, the manager Tom. They both went above and beyond!!! Picking up our new mercedes was also a wonderful experience.They greeted us, the minute we walked in, genuinley happy to...
Google+ Review
- March 09, 2013
Had a great experience buying my first Mercedes from New Country . Dean was knowledgeable and no pressure but answered all questions and found me the carthat truly suited me. I had a great experience picking up the care and thoroughly enjoy driving it now!
Google+ Review
- March 09, 2013
My husband and I recently became aware of this New Country website. After all the years we've purchased cars from and had them serviced at this dealership, we would be remiss if we didn't include our comments.There's no doubt that Mercedes makes fine vehicles, but that's only half of the picture....
Google+ Review
- March 09, 2013
I stopped in to New Country Mercedes because my C300 engine light was on. I had received an invite from New Country to consider turning in my lease (11 mos early mind you) and driving off in a 2013 C300 with a lower monthly payment. Sound too good to be true? I thought so. While waiting for my...
Google+ Review
- March 09, 2013
Exceptional customer experience! 1st time we visited New Country Mercedes Hartford in 2004.We were planning to buy a car but not necessarily Mercedes. During our visit, we met with Mirela Critache, She gave us exceptional and world class car buying experience. Since then, we never went to any other...
Google+ Review
- December 01, 2012
I recently purchased a C300 4matic Mercedes Benz from New Country Motor Cars in Hartford, CT. My sales representative Jerrold, was excellent. He walked me through the entire vehicle and showed me every single option and extra that the car had to offer. I was considering going for the 3 series BMW,...
Google+ Review
- December 01, 2012
Very impressed! Nice showroom and very friendly staff! Mr. Salierno was a pleasure to work with, he gave me a good price and followed through to the end with it! Unlike other car dealers, I never had the feeling getting pushed to buy a car they had sitting in their lot. I picked up my new C300 last...
Google+ Review
- December 01, 2012
We love our new car. We had a great experience coming to the dealership.Customer service was excellent, Mr. Sal Fazo explained everything in details to us. We are very happy with the choice we made. Great dealership excellent customer service. New Country Motors in Hartford will be our first stop in...
Google+ Review
- December 01, 2012
Great place to buy a car. Dean Dibella was by far the best sales person I've ever dealt with. The managers Scott and Todd are very professional and friendly. Even the service manager (Bill Larson) took the time to answer some of my questions.
Google+ Review
- December 01, 2012
I recently experienced great service over at New Country Mercedes. I am beyond satisfied with my new purchase and will make sure to tell all of my friends about the wonderful experience that the salesperson Sal Fazo created for my family and I.
Google+ Review
- December 01, 2012
Unparalleled customer experience! This one is for the exceptional service at New Country, Hartford and its staff especially Service Coordinator, Allie, Sales and Service Managers Scott Carrington and Jason. I have been a proud owner of Merc since 2005 and have had many experiences with multiple...
Google+ Review
- December 01, 2012
The sales woman was wonderful and very knowledgable about all the cars that I was interested in. The setting was comfortable and I enjoyed my visit, thanks!
Google+ Review
- December 01, 2012
I just had a great experience buying my first Merdcedes at New Country in Hartford. Our Salesman, Nelson, was excellent to work with. Very informative test drive, no pressure, negotiated a fair price. The service department accommodated my schedule to quickly fix a minor issue, everyone was...
Google+ Review
- December 01, 2012
The BEST customer service experience I've ever had! Not only is the service area amazingly clean and comfortable but everyone is on the ball......the attention I received was incredible. It was easy to schedule service and they respected my time. Not only is my new Mercedes E350 top of the line,...
Google+ Review
- December 01, 2012
Ray Williams is the shining star of new country. This is the second Mercedes we bought from him and it will not be the last. He is not Pushy, has treated us with respect, honesty and has twice"made us an offer we couldn't refuse." two years ago I was ready to buy a Subaru and, driving by your...
Google+ Review
- December 01, 2012
I shopped with Jerrold Winful at the dealership. He was extremely patient with me. He had all the answers to any of my questions, he was extremely personable and just an overall great part of the dealership. I'll definitely be telling my friends about the great service he provided me with!
Google+ Review
- December 01, 2012
Oh! My! Goodness! Drove away today with a new Smart car.....Love it, love it, love it! It makes me smile and while some may laugh, I will be laughing all the way to the gas station. After years of driving kids around in a big van it is now Momma's turn! Thank you New Country & Dean for an...
Google+ Review
- December 01, 2012
Excellent credibility - I just bought a e350 and Donald Salierno helped me throughout the whole process. Don is very efficient and man of credibility. He gave me a very good price and never changed the number. Also he is very patient and understands my requests on the car and willing to take time...
Google+ Review
- December 01, 2012
Stopped in at New Country Mercedes Benz, and was amazed at this lovely facility. Greeted in as if I was a long standing customer, by sales rep Nelson Daswani. I knew at once, I feel like buying my next car here. Great experience, even though have not purchased yet.
Google+ Review
- December 01, 2012
Mirela Cristache at new country motors is Hartford is a terrific salesperson. She is bright, articulate, a hard-working problem solver ( and Mercedes Benz Financial creates constant problems ) and I am thrilled that you have an awesome female professional working for you.
Google+ Review
- December 01, 2012
We recently went to New Country BMW to trade in our X5 for a new model. They gave us their "best deal" which really did not impress us at all. On the way out we decided to swing into the New Country MERCEDES dealer to see how the ML350 would compare against the X5. That's when we were lucky...
Google+ Review
- December 01, 2012
Awesome Car. Great customer service at a dealership. Sales man Ray Williams helped us and guide us. I have to tell you that he was one of the best salesman we ever worked with. C300 4matic Mercedes is an awesome car. If you live in CT, ignore other mercedes benz dealer and go to New country...
Google+ Review
- December 01, 2012
Great experience with the staff @New Country Mercedes Benz - Hartford, Everyone from Sales to Service was exceptional ... Wouldn't hesitate getting another vehicle from this dealership...Don Salerino was very helpful in expediting my deal that we grabbed 2 GL450's. Very clean facility...
Google+ Review
- March 09, 2012
Sept. 6. 2011I had my car (E320 2005) serviced a few times at New Country , I was very happy with the service.Your Service Adviser Jonathan Karimi did a excellent job in explaining the process to me in a easy way for me to understand ( I do not know much about this) I will make it a point to ask for...
Google+ Review
- March 09, 2012
We are all acutely aware that buying a car, for many customers, is not only a major financial commitment but also an emotional one,Its all too common to run into obnoxious car salesman who only want toget your signature and their commission as fast as possible. Mirela proved to be a wonderful...
Google+ Review
- March 09, 2012
In Three Words: HONEST, EASY & SATISFIEDI live in Boston and I was looking locally for a Mercedes GL 450 with a very specific feature package. I went to a Boston dealership and was not happy with the service and car inventory. I began searching 200 miles out of Boston and came across New Country....
Google+ Review
- December 01, 2011
I own a 2005 C55 AMG that is my pride and joy. I have had it maintained @ New Country Mercedes since I bought it used from my son 3 years ago. The car has performed flawlessly, and I have had no issues with any of services provided. It quickly becomes apparent that the leadership team @ New...
Google+ Review
- December 01, 2011
Todd Pancavage the General Manager is a gift from the automotive GODS! We have dealt with him at his previous location (Lexus) and just simply adore him, as a matter of fact we travel 3 hours to purchase a car from whatever dealer he is running. Whatever he is selling we are buying, that is how...
Google+ Review
- December 01, 2011
Rachel...If I were to give New Country Motor Car Group of Hartford a grade it would be A+. The General Manager Todd was exceptional!! He made my switch from Hoffman Lexus of 8 years, to New Country comfortable and amazing. Purchasing a car from him was as easy as 1,2,3. First Dean, my salesman who...
Google+ Review
- December 01, 2011
This is the third car we have purchased from New Country and would never think of using another car dealer. We recently bought a GL450 and could not be happier. As with our previous experiences (at Audi and Porsche), the sales and service departments have been nothing short of perfect. Everyone we...
Google+ Review
- December 01, 2011
Sept. 6. 2011 I had my car (E320 2005) serviced a few times at New Country , I was very happy with the service. Your Service Adviser Jonathan Karimi did a excellent job in explaining the process to me in a easy way for me to understand ( I do not know much about this) I will make it a point to ask...
Google+ Review
- December 01, 2011
My experience was second to none the sales persons name was Dean DiBella he was and enjoyment to work with and I would recommend him to anyone. I would stop by and he will find you what ever kind of car you want just like he did for men
Google+ Review
- December 01, 2011
I have had walked through competitors showrooms and not been taken seriously. I had an opportunity to stop in at New Country and was made to feel at home right away. Looked at a CLS sedan and although not presently in market, I will be within the next 6 months and will be back. Have an 05 C230 Sport...
Google+ Review
- December 01, 2011
i brought my sl 600 in for service 2 times to newcountry .even though i did not buy my car from newcountry johnathan karimi treated me as if i bought it the day before there . i highly reccomend johnathan and i will ask for him if when i need to go back . nice job johnathan
Google+ Review
- December 01, 2011
I was just starting my search for a new car and our first [and only] stop was New Country. After a short test drive, I knew it was time to kiss my 9 yr old Jag goodbye [which I was very attached to!]. The staff at New Country Motor Cars were great and helped seal the deal with their personable...
Google+ Review
- December 01, 2011
The Service Department is amazing. I've been helped wonderfully by Tony DeVivo and it was wonderful to work with him. He is very knowledgeable and it helped me feel better about my car and making sure that it gets the right service that it needs. He made me feel comfortable and made my experience at...
Google+ Review
- December 01, 2011
In Three Words: HONEST, EASY & SATISFIED I live in Boston and I was looking locally for a Mercedes GL 450 with a very specific feature package. I went to a Boston dealership and was not happy with the service and car inventory. I began searching 200 miles out of Boston and came across New...
Google+ Review
- December 01, 2011
Amazing Service, Quick and Easy. No hassle and super clean! Besides having a very comfortable showroom, the service techs are extremely knowledgeable. They even gave me a loaner GLK350 while my car is in service without having to call weeks in advance to reserve a loaner. The best experience I...
Google+ Review
- December 01, 2011
Excellent customer service we have always been happy with there service, our Service Consultant Mike Conlon has been very helpful he's a great guy and has been very fair with the prices. Highly recommend if you own a Mercedes Benz.
Google+ Review
- December 01, 2011
haven't had the pleasure of purchasing my car from New Country but look forward to doing so in the future if their service department is any indication on how their sales department is. Having your car in for service had never been a good thing, but Tony DeVivo in the service department has always...
Google+ Review
- December 01, 2011
We are all acutely aware that buying a car, for many customers, is not only a major financial commitment but also an emotional one,Its all too common to run into obnoxious car salesman who only want to get your signature and their commission as fast as possible. Mirela proved to be a wonderful...
Google+ Review
- December 01, 2011
Dean Dibella at New Country helped me in the purchase of my c300 and I am thrilled with the car and the service I recieved from Dean and New Country. I am a Realtor and do a lot of driving. There is nothing like a Mercedes to arrive in style and in comfort. If you are looking for a car Dean...
Google+ Review
- December 01, 2011
My sales representative at New Country, Dean DiBella was very professional and a delight to work with. We had a deal negotiated and delivered in 24 hours and so far I am loving my GL350.
Google+ Review
- December 01, 2011
Great product and service, Dean is the man to look for.
Google+ Review
- December 01, 2010
I am very pleased with my purchase of a 2010 C300 4MATIC Luxury SEDAN, The price was reasonable and my salesperson (NELSON) was professional,knowledgeable and low key. The waiting area is comfortable and the atmosphere is relaxing.