Cars.com Review
- May 19, 2025
Excellent customer service. Ashley did a fantastic job and this dealership has certainly raised the bar.
Dealer Replied: We're glad to hear you had such a positive experience with our team at Mercedes-Benz of Tysons Corner. Thanks for letting us know how we've met your expectations with customer service.
Cars.com Review
- May 17, 2025
Great service manager. Provided me with a loner in a timely fashion. Car was inspected and serviced appropriately. Everyone was respectful and communicative.
Dealer Replied: We appreciate the kind words about our team at Mercedes-Benz of Tysons Corner. It's great to hear you had a positive experience with both the service and professionalism. We wish you all the best on your journeys!
Cars.com Review
- May 17, 2025
I had great service from a friendly helpful lady and will be back because of her working with me on my needs for my car! She deserves a raise for doing beyond the normal service! Thank you
Dealer Replied: We're glad our team provided you with such excellent service at Mercedes-Benz of Tysons Corner. We appreciate your feedback and look forward to assisting you in the future.
Cars.com Review
- May 09, 2025
The process was smooth and pleasant. Everyone was friendly and professional. Overall good experience. Thanks
Dealer Replied: We genuinely appreciate your feedback. Thank you for choosing Mercedes-Benz of Tysons Corner.
Cars.com Review
- May 07, 2025
The location and professionalism are my main attractions to this dealership in the Tysons Area
Dealer Replied: Thank you for highlighting the location and professionalism at Mercedes-Benz of Tysons Corner. We appreciate it.
Cars.com Review
- May 02, 2025
Ashley Kern and HER service team did an OUTSTANDING END TO END SERVICE VISIT MERCEDES BENZ OF TYSONS WILL BE MY GOTO LOCATION FOR SERVICE IN THE FUTURE
Dealer Replied: We're glad you appreciated our team's service at Mercedes-Benz of Tysons Corner. Thank you for choosing us as your preferred location.
Cars.com Review
- May 01, 2025
They handled my warranty work with no problems. Service advisor kept me informed of progress and made sure work was completed on time.
Dealer Replied: We're glad our team could assist you with your warranty work. Thank you for choosing Mercedes-Benz of Tysons Corner.
Cars.com Review
- May 01, 2025
Great experience. Everyone is friendly and helpful. Got a loaner car for the service. Highly recommend
Dealer Replied: We're glad to hear about your positive experience with us and that the loaner car service was helpful. Thank you for the recommendation.
Cars.com Review
- May 01, 2025
Service rep Yvonne was courteous and professional, addressing my questions competently. Courtesy loaner was set up efficiently with personal and courteous service. Online interaction about the service and my options, and on invoicing and billing, worked smoothly. Overall very impressive service.
Dealer Replied: Thank you for sharing your positive experience with our team at Mercedes-Benz of Tysons Corner. It’s wonderful to hear that everything from the courtesy loaner set up to online interactions was impressive.
Cars.com Review
- May 01, 2025
Pantelis and the dealer team did a great job to help me with my need. I also enjoyed my time in the waiting lobby with delicious coffee, food and beverages. Thank you very much.
Dealer Replied: We're grateful for your kind words about our team at Mercedes-Benz of Tysons Corner. Pleased you enjoyed the coffee and food in our lobby. Safe travels!
Cars.com Review
- April 30, 2025
I’ve been a customer since 1983 and the service and the people there have always been excellent and I highly recommend the service as well as the other facilities that are available
Dealer Replied: Thank you for your continued trust in Mercedes-Benz of Tysons Corner. We appreciate your recommendation and look forward to serving you with the same excellence you're accustomed to.
Cars.com Review
- April 19, 2025
Efficient, attentive to detail, easy access to info about my car and progress via text!
Dealer Replied: We're pleased to see that our communication and service met your needs. Thank you for choosing Mercedes-Benz of Tysons Corner.
Cars.com Review
- April 10, 2025
I can’t recommend this dealership enough. Trivan and the rest of his team were a pleasure to deal with from start to finish. I was treated with honesty and respect and therefore they earned my business now and in the future. Thank you for a wonderful buying experience.
Dealer Replied: We're grateful for the kind words and thrilled you had a great buying experience with our team at Mercedes-Benz of Tysons Corner. Thank you for your trust and business.
Cars.com Review
- April 04, 2025
Pascuale and Sang were nothing short of AMAZING and professional! Pascuale met me at the door upon my first visit at the dealership. His kind and honest spirit allowed me to feel comfortable enough to know, this is the dealership I wanted to use. Pascuale and Sang properly prepared me prior to my...
Dealer Replied: We're very pleased to know you had such a positive experience with Pascuale and Sang at Mercedes-Benz of Tysons Corner. It's great to hear everything went smoothly with your custom 2025 GLE350. Safe and enjoyable driving!
Cars.com Review
- March 26, 2025
Yulila was super friendly and helpful. She didn’t pressure us and gave us great info. Super happy with our purchase
Dealer Replied: Thank you for sharing your experience with us at Mercedes-Benz of Tysons Corner. We're glad our team contributed to your satisfaction with your purchase. Enjoy your ride!
Cars.com Review
- March 01, 2025
I had an awesome experience dealing with Mercedes Benz of Tysons Corner. This was the best car purchase experience I have had. The sales person Trivian Anand is such a great customer advocate. The manager, Pascuale, bent over backwards to accomodate me. The finance manager (Sue Kim) was very...
Dealer Replied: Thank you for sharing your experience at Mercedes-Benz of Tysons Corner. It's wonderful to hear that our team made the car purchase process enjoyable for you. Wishing you many happy miles ahead.
Cars.com Review
- February 13, 2025
HORID EXPERIENCE… This is one of the most messed up business organizations I’ve worked with. They take forever to process a sale and make you wait for no apparent reason. They profess they’re trying to give you a good customer experience but can’t even provide a simple invoice at the end of a car...
Dealer Replied: Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about your interaction with our staff member and the service you received.. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Mercedes Benz Tysons Corner General Manager Daniel Rodriguez DanielRodriguez@penskeautomotive.com
Cars.com Review
- February 11, 2025
Good service friendly people. Willing to work with you with special needs and requirements. Kept me informed as to progress and when vehicle was ready for pickup.
Cars.com Review
- February 09, 2025
They were very friendly and the dealers were all dressed in expensive fitted suits. I later figured out how they afford them. They had the 2023 Toyota 4Runner out for me to test drive. It had major scuffs on the rear painted bumper, dings on the driver's door, many rock chips, and a flat tire, but...
Cars.com Review
- February 03, 2025
Amazing team of individuals that really appreciate and take care of you. Probably the best I have been to.
Cars.com Review
- February 01, 2025
The General Manager and My service mgr Pantelus Theo is the most responsive and reliable service I’ve ever dealt with. He makes good recommendations and tells me what’s due when it’s due. He’s suggested new Mercedes I could purchase also.
Cars.com Review
- February 01, 2025
They refused to put in writing an out the door price that Khalid agreed to with a handshake agreement when I went for a test drive. Several days later, still with nothing in writing, I was told the manager added nearly $1000 to the agreed price. This combined with the excessively greedy processing...
Cars.com Review
- January 27, 2025
Khalid is good, but Tyson Mercedes is greedy. Khalid wore a sharp tailored suit which is unheard of in the dealerships where I am from. He was very professional, pointing out flaws in the paint he offered to fix before I could point out the ones I saw. He respected my time which was less than ideal...
Dealer Replied: We’re glad to hear that our team was helpful during your visit. For any concerns about the vehicle alignment and processing fees, we encourage reaching out directly to discuss these matters further. We aim for transparency and appreciate your feedback on ways we can improve at Mercedes-Benz of Tysons Corner.
Cars.com Review
- January 26, 2025
I had a scheduled maintenance appointment over the MLK Jr. holiday and was happy they were open to service my vehicle. Aria was my service rep and was thorough, kind, and had a calm demeanor. I was offered a rental and asked to pick up my car the next day. While I would have preferred same-day...
Cars.com Review
- January 22, 2025
Khalid did an exceptional job in helping me purchase a used car at the Tyson’s Corner dealership. He was very professional, knowledgeable, and easy to deal with. Overall it was a very pleasant experience and I’m looking forward to doing more business with him in the future.
Dealer Replied: Thank you for the kind words. We're glad our team provided professional and knowledgeable service during your purchase at Mercedes-Benz of Tysons Corner.
Google Review
- January 14, 2025
Great experience with my lease trade in. My salesman Nam Su was a pleasure to work with. Great attention to every detail and consumer satisfaction.
Google Review
- January 14, 2025
Response from the owner Replied: Thank you for the perfect rating. Enjoy your day!
Cars.com Review
- January 13, 2025
Very professional. Amin was really helpful although prices are little too high and they need to really check if the services recommended are actually needed like checking the coolant to see if the flush is actually needed
Cars.com Review
- January 12, 2025
They were Very organized and helpful. I’m super satisfied. I will go back there for future work.
Google Review
- January 12, 2025
Working with Sang from Mercedes of Tyson's was one of my best car buying experiences ever! He was very knowledgeable about each car I wanted to look at. Sang is a very kind and friendly guy! He answered all of my questions and made sure I was in the car I wanted. I felt like he wasn't just...
Response from the owner Replied: Thank you for sharing your feedback. Our team is happy to know that you had a positive car buying experience with us at Mercedes-Benz of Tysons Corner. We hope you're enjoying your new vehicle.
Google Review
- January 11, 2025
My experience at MB Tysons was exceptional. I connected with Ahmed who made me feel comfortable, confident, and reassured in my decision and purchase as a first time Benz owner. Once my vehicle was ready for pick-up, Ahmed sat with me and explained vehicle features and controls. Sue at Finance was...
Response from the owner Replied: We're happy to hear about your exceptional experience at Mercedes-Benz of Tysons Corner. It's great that our team made the process comfortable and informative for you as a first-time buyer. If you have more questions or need further assistance, feel free to reach out anytime.
Google Review
- January 09, 2025
The staff has been extremely friendly and professional. From the sales staff to the service crew, I have felt prioritized and valued by the whole crew. I have been to other Mercedes dealership in the DMV area and none have treated me so well.
Response from the owner Replied: We're glad to hear you felt prioritized and valued by our team at Mercedes-Benz of Tysons Corner. Thank you for choosing us over other dealerships in the DMV area.
Yelp Review
- January 08, 2025
Bought new car here. In one year most unreliable car ever. Service department is an oxymoron. Slow. Disinterested. Add in a touch of arrogance. Returned my "fixed car" to me with check engine light on. It's a Penske owned dealer. Terrible from start to finish.
Customer Relations Replied: Hello Abe,Thank you for bringing this to my attention and sharing this feedback about our Service Department. We always wants to provide excellent customer care and I would like to address this with you. Could you please contact me at the information below?Best,Mercedes Benz Tysons CornerGeneral ManagerDaniel RodriguezDanielRodriguez@penskeautomotive.com
Google Review
- January 08, 2025
This has been our best experience ever purchasing a car!! Our Mercedes sale rep Nam Chanh Su treatment was beyond expectations. We looked at over 4 vehicles as we were unsure which one to purchase. We negotiated and he worked with us until we found a place in which we all left feeling like we won!...
Response from the owner Replied: Your high praise means a lot to us at Mercedes-Benz of Tysons Corner. We appreciate you acknowledging our team's attentiveness and support during your purchase process. We're grateful for the recommendation and wish you all the best with your new car!
Google Review
- January 08, 2025
Response from the owner Replied: Thank you for your review and support of Mercedes-Benz of Tysons Corner. We appreciate it and wish you well.
Google Review
- January 08, 2025
I was able to purchase my AMG 43 and have it delivered to NJ within a reasonable amount of time.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Tysons Corner. We're glad your AMG 43 delivery worked well for you.
Google Review
- January 08, 2025
I was assisted by Sang. He was very professional and provided me updates on my vehicle whenever there was a major development. I will definitely recommend Mb of Tyson to my family and friends!
Response from the owner Replied: Glad to hear you had a positive experience at Mercedes-Benz of Tysons Corner. It's great that our team kept you informed about your vehicle.
Yelp Review
- January 07, 2025
Horrible place. Too many things to list but time and time again I've been very disappointed with almost everything I've dealt with here. Will never do business with this STEALERSHIP if I don't have to. Only time I've had to go here is when I don't have a choice anywhere else for parts, recalls, etc....
Customer Relations Replied: Hello Vic,I appreciate you bringing this to my attention. We take customer satisfaction very seriously and I would like to learn more about your overall service experience. Would you kindly reach out to me at your earliest convenience?Best,Mercedes Benz Tysons CornerGeneral ManagerDaniel RodriguezDanielRodriguez@penskeautomotive.com
Cars.com Review
- January 07, 2025
Thanks to Sam, he made everything good on visit & he did it with a smile. Thanks again Sam
Cars.com Review
- January 04, 2025
Great experience at this dealership. Friendly staff and who provided excellent service as I made my decision to purchase my vehicle
Dealer Replied: Thanks for sharing your experience. We're glad to hear you had a great time with our team at Mercedes-Benz of Tysons Corner. Enjoy your new vehicle!
Cars.com Review
- January 04, 2025
Great experience at this dealership. Friendly staff and who provided excellent service as I made my decision to purchase my vehicle
Dealer Replied: Thanks for sharing your experience. We're glad to hear you had a great time with our team at Mercedes-Benz of Tysons Corner. Enjoy your new vehicle!
Google Review
- January 03, 2025
Convenient location, nice place with posh cars, customer friendly environment and facilities, professional service for vehicle buying and financing options. We enjoyed the purchasing experience here. Thank you!
Response from the owner Replied: We're happy to hear you enjoyed your experience with Mercedes-Benz of Tysons Corner. It’s wonderful that our location and facilities met your needs. Thank you for choosing us for your vehicle purchase and financing options.
Google Review
- January 03, 2025
Tyson’s Mercedes Benz made car shopping easy and fun. With tackling such a challenge with two small kiddos, Mr. Forrest and associates made our visit memorable, especially just in time for the holidays! We can’t thank them enough.
Response from the owner Replied: We're pleased to hear that your visit to Mercedes-Benz of Tysons Corner was memorable. Our team is always here to support a smooth shopping experience, even with little ones in tow. Enjoy your new vehicle and happy holidays!
Cars.com Review
- January 03, 2025
I recently purchased a Mercedes from this dealership, and I couldn’t be happier with my experience. Mike was absolutely fantastic throughout the entire process. From the moment I walked in, he was professional, knowledgeable, and genuinely helpful. He took the time to understand what I was looking...
Dealer Replied: It's great to hear you had a smooth experience with Mercedes-Benz of Tysons Corner. Our team always aims to go above and beyond for our customers. Enjoy your new Mercedes.
Cars.com Review
- January 03, 2025
I recently purchased a Mercedes from this dealership, and I couldn’t be happier with my experience. Mike was absolutely fantastic throughout the entire process. From the moment I walked in, he was professional, knowledgeable, and genuinely helpful. He took the time to understand what I was looking...
Dealer Replied: It's great to hear you had a smooth experience with Mercedes-Benz of Tysons Corner. Our team always aims to go above and beyond for our customers. Enjoy your new Mercedes.
Google Review
- January 02, 2025
Awesome experience and customer service at the Vienna Mercedes Benz dealership. Smooth transition and little wait time with the help of Trivan and Mr. Rodriguez who made sure I was well taken care of from start to finish!
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Tysons Corner. We're happy to hear that our team provided a smooth and efficient experience.
Google Review
- January 02, 2025
Drove from Florida to Virginia to buy a civic type r. And they had it priced very well. I was hoping they would have gave me a little more for my trade but what can you do. Was able to discuss most of the process over the phone before I made my way there . I am happy with my experience and how...
Response from the owner Replied: Great to know you're pleased with your experience at Mercedes-Benz of Tysons Corner, and that you found the process smooth. Mileage is tough but hopefully our free snacks made it easier. We appreciate your recommendation and hope you enjoy your new ride!
Cars.com Review
- January 01, 2025
Amin was very friendly and was excellent in helping me out. Much appreciated and happy new year
Dealer Replied: Thank you for your kind words about our team. We appreciate it and wish you a happy new year from Mercedes-Benz of Tysons Corner.
Google Review
- December 31, 2024
They have excellent sales staff (Travin Anand and Wisom - Sales Manager) are wonderful to work with. Superb customer service and extremely professional.Opportunities with the finance area where they can definitely be more personable and courteous. Regardless, the sales staff took excellent care of...
Response from the owner Replied: Thank you for your kind words about our sales team at Mercedes-Benz of Tysons Corner. We're glad they took care of your car purchase. We'll continue striving for improvement in all areas and appreciate the feedback.
Google Review
- December 29, 2024
I worked with Khalid and he was very easy to work with and made the buying process simple.
Response from the owner Replied: At Mercedes-Benz of Tysons Corner, we appreciate hearing about great interactions with our team. Thank you for sharing your positive experience during the buying process.
Google Review
- December 29, 2024
Nam was good. Bought a beautiful car!
Response from the owner Replied: We're pleased our team could assist you with your purchase at Mercedes-Benz of Tysons Corner. Enjoy your beautiful new car!
Cars.com Review
- December 28, 2024
Excellent customer service, excellent customer service and the retuned the card at the date i asked
Dealer Replied: Thank you for sharing your experience with Mercedes-Benz of Tysons Corner. We're pleased the team provided timely service and returned your card as requested.
Google Review
- December 28, 2024
I’ve been working with Ameen for over 5 years! Highly recommend him in service for all of your repair needs! Honest, communicative, and transparent ⭐️ ⭐️⭐️⭐️⭐️
Response from the owner Replied: Thank you for recommending our team. Mercedes-Benz of Tysons Corner takes pride in providing honest and transparent service.
Google Review
- December 27, 2024
Response from the owner Replied: Hello,I appreciate you taking the time to leave your star rating and would like the opportunity to discuss any feedback you have. Can you please send your contact information to me?I look forward to hearing from you.Mercedes Benz Tysons CornerGeneral ManagerDaniel RodriguezDanielRodriguez@penskeautomotive.com
Google Review
- December 23, 2024
Loved it
Response from the owner Replied: Thanks for your kind words. We're happy we could meet your expectations at Mercedes-Benz of Tysons Corner.
Google Review
- December 23, 2024
I highly recommend this delay’s hip because they are very flexible
Response from the owner Replied: Thank you for the kind words! We appreciate your support of Mercedes-Benz of Tysons Corner.
Google Review
- December 22, 2024
We had an outstanding experience at Mercedes-Benz of Tysons Corner while purchasing our 2021 Mercedes GLB 250. We had the pleasure of working with Mike Skarlatos, who has been with the dealership since 2007. After reading numerous glowing reviews about Mike online, we decided to reach out to him—and...
Response from the owner Replied: We're really happy to hear that you had a great car buying experience at Mercedes-Benz of Tysons Corner. Our team is dedicated to offering personalized and trustworthy service. Enjoy your 2021 Mercedes GLB 250, and thanks for your glowing recommendation!
Cars.com Review
- December 20, 2024
I always have GREAT service at Mercedes in Tysons. The staff is Always professional & courteous.
Google Review
- December 19, 2024
I the salesperson Ahmed to be very professional and experienced to make me comfortable in the purchase of my vehicle.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Tysons Corner. Our team is here to make your experience seamless and pleasant.
Cars.com Review
- December 19, 2024
Aria was very professional and ensured that my car was taken care of in a timely fashion! Thank you Aria!
Google Review
- December 18, 2024
This team of people did an amazing job. I have a 2007 R Class 350. I took my car to a gas station for an oil change like an idiot. And of course my car started smoking. I wanted to take my car to Mercedes of Alexandria however they said my car was more than 10 years old and they did not want to deal...
Response from the owner Replied: We're glad the service and support provided by our team was helpful. Your willingness to take a longer ride from DC just for Mercedes-Benz of Tysons Corner means a lot to us. We appreciate your recommendation and look forward to seeing you again.
Google Review
- December 17, 2024
Nam Su did a great job helping me with my recent purchase. On a rainy cold winter night, I went to the dealership to just take a look at some models that I’m interested in. Nam came over offering help, and even pulled out a few cars from the lot to let me take a closer look at them and offered me...
Response from the owner Replied: Thank you for sharing your experience at Mercedes-Benz of Tysons Corner. It's wonderful to hear our team provided such attentive service during your purchase and that you're considering us for future maintenance based on this positive interaction.
Google Review
- December 16, 2024
My experience with Mercedes Benz - Tysons has ALWAYS been top notch. From Nam Su (Sales) to Yvonne Moriba (Service), they are always professional, courteous and very knowledgable. I highly highly recommend them both.
Response from the owner Replied: Thank you for recommending our team at Mercedes-Benz of Tysons Corner. We aim to maintain the professionalism and knowledge that you've come to expect from us.
Yelp Review
- December 16, 2024
Where do I start? We purchase many vehicles for our business, and this dealership has a lot of items they need to improve on. It took the company over a week to secure our deal and get back to us once the financing portion was completed on our end. We completed all necessary paperwork and after...
Customer Relations Replied: Hello Kelsey,We take our customer feedback very seriously and would like the opportunity to learn more about your sales experience. Can you please contact me at your earliest convenience?Best,Mercedes Benz Tysons CornerGeneral ManagerDaniel RodriguezDanielRodriguez@penskeautomotive.com
Yelp Review
- December 16, 2024
Where do I start? We purchase many vehicles for our business, and this dealership has a lot of items they need to improve on. It took the company over a week to secure our deal and get back to us once the financing portion was completed on our end. We completed all necessary paperwork and after...
Customer Relations Replied: Hello Kelsey,We take our customer feedback very seriously and would like the opportunity to learn more about your sales experience. Can you please contact me at your earliest convenience?Best,Mercedes Benz Tysons CornerGeneral ManagerDaniel RodriguezDanielRodriguez@penskeautomotive.com
Yelp Review
- December 14, 2024
Traded in my Audi for a Benz. Once you go Benz you are a client for life. Back in 2011, I had a c300 and I recall my experience at the Austin location was excellent. I know it was a matter of time before I was back. Jose Garcia was one of the best sales advisors I have experience I've had; answering...
Customer Relations Replied: We're glad to hear about your positive trade-in experience, and that Jose Garcia was able to assist you effectively. It's great to know you're satisfied with your new 2024 C300. We appreciate your feedback and your continued trust in our dealership.
Cars.com Review
- December 14, 2024
Outstanding as always. Work performed with the highest standard of excellence. I appreciated the car’s total bill of health.
Cars.com Review
- December 13, 2024
When I arrived, it wasn’t clear who I should approach for assistance. I suggest having someone available to greet customers and guide them to the appropriate service advisor. I ended up approaching a service advisor on my own, and Yvonne assisted me. She was very professional and provided excellent...
Google Review
- December 12, 2024
🚨 WARNING: Avoid Mercedes Benz Tysons Corner 🚨I'm not usually one to leave reviews, but this experience deserves a spotlight. If you're considering buying a Mercedes Benz, steer clear of Mercedes Benz Tysons Corner. Here's why they lost my trust:I set my sights on the 2025 AMG G63, I was willing to...
Response from the owner Replied: Waris,Thank you for bringing this to my attention. I would like the chance to speak with you about your recent car-buying experience with our Sales Team and the level of customer service you received. Can you please email me with your preferred contact information?I appreciate your time!Mercedes Benz Tysons CornerGeneral ManagerDaniel RodriguezDanielRodriguez@penskeautomotive.com
Cars.com Review
- December 11, 2024
Tysons Corner is a convenient location. The facility is clean and bright and has a comfortable lounge.
Google Review
- December 11, 2024
My experience was nothing short of AMAZING. I'd been to other luxury brand dealerships but the treatment at Tyson's MB was first class. The greeting from the young lady at the front desk was warm and welcoming. I was immediately directed to my sales associate Nam Su was patient, insightful and...
Response from the owner Replied: Thank you for your 5-star review. It's wonderful to know that Mercedes-Benz of Tysons Corner met your expectations and that our team provided excellent service. Wishing you many great journeys ahead in your new SUV from us.
Cars.com Review
- December 10, 2024
Ashley is the best! Responsive Polite Knowledgeable She takes customer care to the next level. I will continue to have my car serviced at Tyson’s Corner for as long as she is there.
Cars.com Review
- December 09, 2024
I get the appointment when needed. Get the car back when promised. No hassel. Car is clean from outside but inside is not that clean
Google Review
- December 06, 2024
Best Mercedes dealership around, hands down!!!
Response from the owner Replied: Thank you for your continued trust in Mercedes-Benz of Tysons Corner. We're happy to consistently serve you with excellence.
Google Review
- December 06, 2024
Exceptional service from the moment you drive in. Well worth the price. I was especially lucky to work with Pantelis, who was super kind and helpful. Thanks again!
Response from the owner Replied: Thank you for your high praise regarding the service at Mercedes-Benz of Tysons Corner. Glad to hear our team provided kind and helpful assistance.
Yelp Review
- December 06, 2024
Exceptional service from the moment you drive in. Well worth the price. I was especially lucky to work with Pantelis, who was super kind and helpful. Thanks again!
Customer Relations Replied: We're glad to hear you found our service exceptional and appreciated working with Pantelis. Your kind words are greatly appreciated. Thank you for choosing us.
Google Review
- December 06, 2024
Response from the owner Replied: Thank you for your feedback and we hope everything continues to go well. Best wishes from Mercedes-Benz of Tysons Corner.
Google Review
- December 05, 2024
We hade the best experience, specially the yong sales person (Khalid Mir) was very helpful ,professional and kind.
Response from the owner Replied: Thank you for sharing your positive experience with Mercedes-Benz of Tysons Corner. It seems our team made a great impression. Wishing you many happy miles ahead.
Cars.com Review
- December 05, 2024
Best service and we had a wonderful time with Khalid The yong sales person who had a lot of patience and respect.
Dealer Replied: Merci de partager votre expérience avec Mercedes-Benz of Tysons Corner. Notre équipe est ravie de savoir que vous avez apprécié leur service attentionné.
Cars.com Review
- December 05, 2024
Best service and we had a wonderful time with Khalid The yong sales person who had a lot of patience and respect.
Dealer Replied: Merci de partager votre expérience avec Mercedes-Benz of Tysons Corner. Notre équipe est ravie de savoir que vous avez apprécié leur service attentionné.
Google Review
- December 05, 2024
Nam Su was excellent to work with! He took extra care of my wife and I as we were looking for objective guidance on what car would be best for our family. He was patient, kind, and listened to all of our questions/comments as we navigated through the entire process. We ended up leasing a vehicle and...
Response from the owner Replied: We're pleased you had a great experience at Mercedes-Benz of Tysons Corner. Our team aims to provide the best guidance and support. Enjoy your new lease, and we look forward to helping you again with any future needs!
Cars.com Review
- December 04, 2024
Absolutely shady dealership. This we vehicle had be advertised for weeks as a certified preowned at $42,987.00. When we got there we were told the the vehicle was not CPO and we were asked to pay almost $7000 for 42 months extended warranty. We walked away only to find out the next day that they...
Dealer Replied: Jacob, Your feedback is important to us here at Mercedes-Benz of Tysons Corner and I would appreciate the opportunity to speak with you about your experience with our Sales Team regarding a vehicle you were interested in. Please email me with your preferred contact information. Thank you, Mercedes Benz Tysons Corner General Manager Daniel Rodriguez DanielRodriguez@penskeautomotive.com
Cars.com Review
- December 04, 2024
Absolutely shady dealership. This we vehicle had be advertised for weeks as a certified preowned at $42,987.00. When we got there we were told the the vehicle was not CPO and we were asked to pay almost $7000 for 42 months extended warranty. We walked away only to find out the next day that they...
Dealer Replied: Jacob, Your feedback is important to us here at Mercedes-Benz of Tysons Corner and I would appreciate the opportunity to speak with you about your experience with our Sales Team regarding a vehicle you were interested in. Please email me with your preferred contact information. Thank you, Mercedes Benz Tysons Corner General Manager Daniel Rodriguez DanielRodriguez@penskeautomotive.com
Cars.com Review
- December 03, 2024
Outstanding Service at Mercedes of Tyson's Corner, VA I recently visited Mercedes of Tyson's Corner without an appointment and was incredibly impressed with the level of service I received. Despite arriving unannounced, the team took my car in right away and provided complete brake service,...
Google Review
- December 02, 2024
I’ve used Tyson’s service center twice for a 2014 GLK. I love this car but have had a hard time getting it serviced properly due to the diesel component since relocating from Texas to DMV two years ago. Well, they fixed everything under warranty the first time and we’re caught up on maintenance...
Response from the owner Replied: Mercedes-Benz of Tysons Corner is grateful for your trust and understanding with the diesel component service. It's great to hear that our communication system and loaner accommodations have been helpful to you. Thank you for choosing us; feel free to reach out anytime you need assistance.
Cars.com Review
- December 02, 2024
Ken Hahm sold us a 2025 GLE 450. We ordered the 2025 to get the color combination we wanted. He knew his products very well and was able to answer all our questions. Not the least bit pushy and always followed up when he said he would. We would definitely buy from him again.
Dealer Replied: Thank you for trusting Mercedes-Benz of Tysons Corner with your 2025 GLE 450 purchase. We're happy our team took great care of you during the process. Enjoy driving your customized vehicle.
Cars.com Review
- December 02, 2024
Ken Hahm sold us a 2025 GLE 450. We ordered the 2025 to get the color combination we wanted. He knew his products very well and was able to answer all our questions. Not the least bit pushy and always followed up when he said he would. We would definitely buy from him again.
Dealer Replied: Thank you for trusting Mercedes-Benz of Tysons Corner with your 2025 GLE 450 purchase. We're happy our team took great care of you during the process. Enjoy driving your customized vehicle.
Cars.com Review
- November 30, 2024
It’s nice to be treated like a VIP. Tysons Mercedes knows that and practices it.
Google Review
- November 29, 2024
Wasted my time. Called ahead because I was interested in one of their pre-owned cars. Made an appointment and when I arrived the car was already sold.
Response from the owner Replied: Juan, I appreciate you taking the time to share your feedback regarding your recent visit here at Mercedes-Benz of Tysons Corner and would like the opportunity to discuss your experience with our Sales Team regarding a vehicle you were interested in. Can you please send your contact information to me?I look forward to hearing from you.Mercedes Benz Tysons CornerGeneral ManagerDaniel RodriguezDanielRodriguez@penskeautomotive.com
Google Review
- November 28, 2024
Worked with Wisdom, Mike and Ash!! The best to do it !! Made the process very easy!!
Response from the owner Replied: Thank you for acknowledging our team. We're delighted to hear they made your experience at Mercedes-Benz of Tysons Corner easy and enjoyable. Take care.
Google Review
- November 28, 2024
The sales person Forrest drove me home from Tyson Corner Mercedes Benz to Dale Forest Apartment. He’s a great help and my appreciation goes to all the sales staff at Mercedes Benz, Tyson
Response from the owner Replied: Thank you for sharing your experience with Mercedes-Benz of Tysons Corner. We're pleased our team was able to assist so effectively. Take care until next time.
Google Review
- November 27, 2024
Outstanding customer care and services! I strongly recommend this car dealer.
Response from the owner Replied: Thank you for endorsing Mercedez-Benz of Tysons Corner. We're grateful to have met your expectations.
Google Review
- November 27, 2024
Amazing customer service. Mr.Khalid who helped us was simply amazing. Very friendly, tried to make all work. He is an absolute pro and I liked everything.
Response from the owner Replied: Merci pour votre aimable commentaire. Chez Mercedes-Benz of Tysons Corner, nous sommes heureux de savoir que notre équipe a répondu à vos attentes avec un service professionnel et accueillant. Passez une belle journée.
Google Review
- November 27, 2024
Response from the owner Replied: Thank you for the perfect rating. We appreciate your support and wish you all the best with Mercedes-Benz of Tysons Corner.
Cars.com Review
- November 25, 2024
I had an amazing experience with Ashley , my service advisor at the Mercedes-Benz service center of Tysons Corner. My Mercedes C-300 had a strong gas odor in the cabin that was making me sick, and I called her last minute to explain the issue. Ashley immediately told me to bring the car in so they...
Cars.com Review
- November 23, 2024
Very good job, Nice service department & staff, specially Mr. Young . He is very helpful and hard-worker. But expensive !!!!
Cars.com Review
- November 19, 2024
SHADY DEALERSHIP! I bought warranties for a MBenz C300 for $6,730 and pre paid maintenance for three years. The car they sold was a lemon, after a week the apple carplay started giving issues and during rain, if I turned the electric window up, it went down. It had serious electrical issues. So,...
Google Review
- November 19, 2024
SHADY DEALERSHIP!I bought warranties for a MBenz C300 for $6,730 and pre paid maintenance for three years. The car they sold was a lemon, after a week the apple carplay started giving issues and during rain, if I turned the electric window up, it went down. It had serious electrical issues. So,...
Response from the owner Replied: Hello Rashid,Your feedback is important to us. I would appreciate the opportunity to speak with you about your recent experience with our Sales Team regarding a refund for warranty cancellations and pre-paid maintenance. Would you mind emailing your preferred contact information to me?I look forward to speaking with you.Best Regards,Mercedes Benz Tysons CornerGeneral ManagerDaniel RodriguezDanielRodriguez@penskeautomotive.com
Google Review
- November 18, 2024
Response from the owner Replied: Thank you for giving Mercedes-Benz of Tysons Corner a great rating. We hope everything continues to go well with your vehicle.
Cars.com Review
- November 18, 2024
From A to Z It was a great experience in Mercedes-Benz of Tyson Corner. The process of trading in my car and buying my new Mercedes was done with professionalism and integrity. The staff is really friendly and treated me like a family. I got the best discount on the new car and the highest value on...
Google Review
- November 18, 2024
Wisdom is the best manager and have a great team.Duane A.
Response from the owner Replied: Thank you for your feedback. We're glad our team delivered a positive experience at Mercedes-Benz of Tysons Corner.
Cars.com Review
- November 17, 2024
The price was expensive, but work was well done. My only problem was they did not fix everything I asked for and I had to call to get a status on my car, when they supposed to contact me.
Google Review
- November 16, 2024
My wife and I had a great purchasing experience with Khalid today. His professionalism, attention to detail, and knowledge was second to none. Similarly, Jae In Finance made that side of the process a breeze. Both come highly recommended and are true assets to the Tysons team!
Response from the owner Replied: Your appreciation of our team at Mercedes-Benz of Tysons Corner truly means a lot. We're grateful for your kind words and are here to assist you anytime.
Cars.com Review
- November 14, 2024
Services were really of a great satisfaction many thanks to Amin for his professional approach
Google Review
- November 12, 2024
I went there for oil change, and Mr. Naufal helped me it was very fast visit and great customer service
Response from the owner Replied: Appreciate your sharing. Thank you for choosing Mercedes-Benz of Tysons Corner for your oil change service.
Google Review
- November 11, 2024
This was my very first visit in a Mercedes dealership. From the very beginning The service guy named aria moshrefi came out with a straight face no smile no courtesy and asked me each question like a robot and taking pain killers from another employee in front of me. I was so disappointed just by...
Response from the owner Replied: Nadi, Your feedback is important to us, and I would appreciate the opportunity to speak with you about the level of customer care you received from our Service Team when requesting a safety inspection. Would you mind emailing your preferred contact information to me? I look forward to speaking with you.Best Regards,Mercedes Benz Tysons CornerGeneral ManagerDaniel RodriguezDanielRodriguez@penskeautomotive.com
Google Review
- November 09, 2024
Disappointing. I am not sure why this location has such high ratings. To say I was unimpressed would be an understatement. The “associate” who we interacted with was extremely disrespectful, unprofessional, and lacked knowledge of the vehicles that we were considering. I was appalled at the...
Response from the owner Replied: Hibana, I appreciate you taking the time to share your feedback regarding your recent visit here at Mercedes-Benz of Tysons Corner, and would like the opportunity to discuss the level of communication you received from our Sales Team. Can you please send your contact information to me?I look forward to hearing from you.Mercedes Benz Tysons CornerGeneral ManagerDaniel RodriguezDanielRodriguez@penskeautomotive.com
Google Review
- November 09, 2024
They took care of me. I came up to the dealership from Richmond and They had the car ready for me to test drive as soon as I arrived. They answer all my questions and before I knew it I was on the road in my new car. It was quick and I like that. Everybody there was very nice. If you’re looking to...
Response from the owner Replied: Appreciate the high recommendation. Glad to hear that you enjoyed the efficient and friendly service at Mercedes-Benz of Tysons Corner. Enjoy your new car and drive safely.
Google Review
- November 09, 2024
Forrest, my sales representative, is fantastic!
Response from the owner Replied: Glad you enjoyed working with our team at Mercedes-Benz of Tysons Corner. Take care!
Google Review
- November 08, 2024
Response from the owner Replied: Thank you for the great rating. Mercedes-Benz of Tysons Corner appreciates your support.
Google Review
- November 06, 2024
From my first contact with Maria, to my conversations with Wisdoms, and Jae in FinanceI knew I was in good hands. I would definitely make the drive to this dealership.
Response from the owner Replied: We appreciate your positive feedback regarding our team here at Mercedes-Benz of Tysons Corner. It's great to hear you felt well taken care of during your visit. Thank you for choosing us and we look forward to serving you again.
Google Review
- November 05, 2024
Red GLK was serviced here for a few major recall last year. Everything was fixed
Response from the owner Replied: Thank you for trusting Mercedes-Benz of Tysons Corner with your GLK. It's great to know everything was addressed.
Google Review
- November 05, 2024
By far, the worst customer service ever from the service department I’ve ever experienced. Received a loaner and called to see why I was erroneously being charged several days after the loaner had been returned and my car obtained. Called to inquire and was hung up on by a rude service...
Response from the owner Replied: Hello Cierra,Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your recent experience with our Service Department regarding the charges of a loaner vehicle and the recurring matter of your vehicle. Can you please email me with your preferred contact information?I appreciate your time!Mercedes Benz Tysons CornerGeneral ManagerDaniel RodriguezDanielRodriguez@penskeautomotive.com
Google Review
- November 02, 2024
Nam is #1 seller
Response from the owner Replied: Thanks for your kind review of Mercedes-Benz of Tysons Corner. We're glad you had a great experience with our team.
Google Review
- November 02, 2024
I gave nothing but positive things to say about Nam Su. He made this whole experience seamless and memorable. He was very knowledgeable and answered every question we had. He was very polite, attentive and caring. I had such an amazing experience, I have already recommended him to friends that are...
Response from the owner Replied: Thank you for sharing your experience with Mercedes-Benz of Tysons Corner. It's gratifying to hear that our team made such a positive impact. We appreciate your recommendation.
Google Review
- October 29, 2024
Very good experience. Love to work with Mr. Sohrab Safi. Super Helpful!
Response from the owner Replied: We're very glad that our team was able to help you at Mercedes-Benz of Tysons Corner. Thank you for your support.
Cars.com Review
- October 29, 2024
Was a Excellent vehicle great price was working with Ahmed Albadri sale consultant great guy
Dealer Replied: Thank you for your kind words about our team and the excellent vehicle pricing. We're happy to have assisted you at Mercedes-Benz of Tysons Corner.
Cars.com Review
- October 29, 2024
Was a Excellent vehicle great price was working with Ahmed Albadri sale consultant great guy
Dealer Replied: Thank you for your kind words about our team and the excellent vehicle pricing. We're happy to have assisted you at Mercedes-Benz of Tysons Corner.
Google Review
- October 23, 2024
Response from the owner Replied: Hello,I appreciate you taking the time to leave your star rating and would like the opportunity to discuss any feedback you have. Can you please send your contact information to me?I look forward to hearing from you.Mercedes Benz Tysons CornerGeneral ManagerDaniel RodriguezDanielRodriguez@penskeautomotive.com
Google Review
- October 23, 2024
I’ve reached out to this dealership multiple times about my experience, but they’ve left me no choice but to provide my feedback publicly.Let’s start with the unprofessional sales associates. I came in browsing for a new car and found one that met about 85% of my needs. As I was deciding on my...
Response from the owner Replied: Siesar,Please know that we take your review seriously and would like to discuss your feedback regarding the cost of the vehicle in which you were interested along with your interaction with our Sales Team. At your earliest convenience, send me an email with your preferred contact information to discuss this further.Thank you,Mercedes Benz Tysons CornerGeneral ManagerDaniel RodriguezDanielRodriguez@penskeautomotive.com
Google Review
- October 23, 2024
Response from the owner Replied: Hello,I appreciate you taking the time to leave your star rating and would like the opportunity to discuss any feedback you have. Can you please send your contact information to me?I look forward to hearing from you.Mercedes Benz Tysons CornerGeneral ManagerDaniel RodriguezDanielRodriguez@penskeautomotive.com
Google Review
- October 21, 2024
Ari helped with fixing our family car as a service advisor, really appreciate the time and dedication he put into us.
Response from the owner Replied: That's wonderful to hear. At Mercedes-Benz of Tysons Corner, our team is devoted to providing such attentive service.
Google Review
- October 21, 2024
I have dealt with salesperson Nam Su for the past 4 GLE leases , finishing the latest lease just a few days ago. I now live in Boca Raton Florida but I still wanted to get my new 2025 GLE 350 from Nam Su thru MB of Tyson’s Corner. Now that I have retired Nam was aware for that my last lease and now...
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Tysons Corner. We wish you all the best and hope you enjoy your driving experience.
Yelp Review
- October 21, 2024
Horrible service center where the goal is seemingly to screw you out of every penny you have. Told me I needed a $4,500 timing chain replacement when the issue was a simple oil pump sensor (resolved elsewhere). Unbelievable. This dealer was once a pretty good place to do business but no more. ...
Customer Relations Replied: Hello Don,We take our customer feedback very seriously and would like the opportunity to learn more about your service experience. Can you please contact me at your earliest convenience?Best,Mercedes Benz Tysons CornerGeneral ManagerDaniel RodriguezDanielRodriguez@penskeautomotive.com
Google Review
- October 21, 2024
I recently visited this dealership with the intention of purchasing a vehicle, but the experience was disappointing and frustrating. My husband, who works out of state and was communicating over the phone, and I decided to add me to the vehicle purchase so I could pick it up. We completely respect...
Google Review
- October 21, 2024
Response from the owner Replied: Thank you for your positive feedback on Mercedes-Benz of Tysons Corner. Wishing you all the best.
Google Review
- October 21, 2024
Response from the owner Replied: Thank you for your support. Mercedes-Benz of Tysons Corner wishes you all the best.
Google Review
- October 17, 2024
Response from the owner Replied: Thank you for the positive rating. Mercedes-Benz of Tysons Corner appreciates your feedback and wishes you all the best.
Google Review
- October 16, 2024
Response from the owner Replied: Thank you for the high rating. Mercedes-Benz of Tysons Corner appreciates your feedback and wishes you all the best.
Google Review
- October 16, 2024
What a positive experience! I found myself the perfect car with the help from Forrest. He paid attention to my needs for what I was looking for in a car and was beyond helpful throughout the sale. The whole time I was there, Mercedes was extremely accommodating and pleasant. Excellent customer service.
Response from the owner Replied: Thank you for highlighting your experience with Mercedes-Benz of Tysons Corner. We're so glad our team was able to assist you in finding the perfect car. Hope it serves you well on many journeys ahead!
Google Review
- October 13, 2024
Friendly staff,was one of the easiest car purchases I have made. Maria was great!
Response from the owner Replied: We're pleased to hear about your smooth experience at Mercedes-Benz of Tysons Corner. It's great that our team made such a positive impression during your car purchase.
Google Review
- October 10, 2024
I purchased a vehicle from Mercedes Benz of Tysons Corner in June 2024. Upon purchasing said vehicle, Wali (sales representative) informed me their were previous scratches on the vehicle that had been repaired. Prior to leaving the lot, Wali also assured me a full tank of gas was put in the vehicle....
Response from the owner Replied: Hello,Your feedback is very important to us. I would appreciate the opportunity to speak with you about your car-buying experience with our Sales Team regarding the condition of your vehicle and the quality of communication that you have encountered post-purchase. Would you mind emailing your preferred contact information to me?I look forward to speaking with you.Best Regards,Mercedes Benz Tysons CornerGeneral ManagerDaniel RodriguezDanielRodriguez@penskeautomotive.com
Google Review
- October 09, 2024
My salesman Forrest was very professional and very helpful in my purchase. I received the car professionally cleaned and a full tank of gas.Thank you !
Response from the owner Replied: We're pleased that our team was able to provide a positive experience. Mercedes-Benz of Tysons Corner looks forward to assisting you again.
Google Review
- October 07, 2024
They had the car I wanted and got me in and out very fast. They did exactly what they said they were gonna do and it made for a super easy purchase of car. Thanks
Response from the owner Replied: Thank you for sharing your experience at Mercedes-Benz of Tysons Corner. Wishing you safe and enjoyable drives in your new car.
Google Review
- October 07, 2024
My overall experience was wonderful!!
Response from the owner Replied: Thank you for sharing your thoughts about Mercedes-Benz of Tysons Corner.
Google Review
- October 07, 2024
Excellent customer service, this is my second lease with this dealership and it won’t be my last. Thank you Ken!
Response from the owner Replied: Thank you for your continued trust in Mercedes-Benz of Tysons Corner. We're grateful to have our team assist you with another lease.
Google Review
- October 06, 2024
Amazing! I went to a dozen dealerships before landing in Tyson’s. I love my new car and Yuiliya took great care of me.
Response from the owner Replied: Mercedes-Benz of Tysons Corner is happy you love your new car. Our team looks forward to taking care of you again. Safe travels!
Google Review
- October 05, 2024
Response from the owner Replied: We are glad our team was able to help you find the right replacement for your 2019 Mercedes. Your kind words about Mercedes-Benz of Tysons Corner mean a lot.
Google Review
- October 05, 2024
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Tysons Corner. We wish you the best and look forward to helping with any future needs.
Google Review
- October 04, 2024
I recently visited the Mercedes-Benz dealership in Tysons Corner for an oil change for my sedan. While the service agent was friendly, I found the cost—$293 for a simple oil change—quite excessive, especially compared to other dealerships. It's frustrating when routine maintenance comes with such a...
Response from the owner Replied: Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you about your recent experience with our Service Team regarding the oil change on your vehicle. Would you mind emailing your preferred contact information to me? I look forward to speaking with you.Best Regards,Mercedes Benz Tysons CornerGeneral ManagerDaniel RodriguezDanielRodriguez@penskeautomotive.com
Google Review
- October 04, 2024
What an amazing dealership and Nam Su was a phenomenal! He was so patient, kind and worked so well with me buying the car, He spent a lot of time answering my questions and did not pressure me into anything. It was a wonderful experience and I HIGHLY recommend working with Nam Su. He was one of the...
Response from the owner Replied: Thank you for your kind words about our team at Mercedes-Benz of Tysons Corner. We're pleased to hear about your experience and that the service was noteworthy. If you have any further questions or need assistance, feel free to reach out to us anytime.
Google Review
- September 27, 2024
Great experience in buying my car
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Tysons Corner. We're pleased you had a great experience with us.
Google Review
- September 27, 2024
Response from the owner Replied: Thank you for your feedback. Mercedes-Benz of Tysons Corner appreciates your support. Enjoy the ride!
Cars.com Review
- September 26, 2024
Worked with Papa Sene to get a new vehicle and he was professional, didn't waste my time and was very nice.
Dealer Replied: Glad to hear you had a pleasant experience with our team. Thank you for choosing Mercedes-Benz of Tysons Corner.
Cars.com Review
- September 26, 2024
Worked with Papa Sene to get a new vehicle and he was professional, didn't waste my time and was very nice.
Dealer Replied: Glad to hear you had a pleasant experience with our team. Thank you for choosing Mercedes-Benz of Tysons Corner.
Cars.com Review
- September 24, 2024
I traded in my BMW M4 Competition for a Mercedes Benz C300 on September 4th. The payoff on my car was around $86,000. They did not take it under their name until September 17th which means that BMW charged me the monthly installment of $1,700. So they generated a new payoff quote on the 17th which...
Dealer Replied: Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about your recent trade-in of a BMW M4 Competition for a Mercedes-Benz C300. Specifically, we are interested in addressing the wait time for the BMW payoff, the delay in refunding your BMW payment, the quality of customer service you received, and the cost of the 3-year pre-paid maintenance. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Jason Hoover Mercedes-Benz of Tysons Corner jhoover@penskeautomotive.com
Google Review
- September 21, 2024
Great buying experience! Michael S. was very helpful in getting our dream car !!
Response from the owner Replied: Thank you for sharing your experience. We're glad our team could help you get your dream car at Mercedes-Benz of Tysons Corner! Have a wonderful day.
Google Review
- September 20, 2024
The process was smooth and easy to purchase our new Mercedes. Jose communicated well and insured we spent as little time as was necessary in the dealership on administrative matters as we were in a tight timeline. Would purchase from him again in the future.
Response from the owner Replied: Mercedes-Benz of Tysons Corner is glad to hear you had a smooth and easy purchase experience. Our team aims for efficient communication, especially when time is tight. We wish you well with your new Mercedes-Benz.
Google Review
- September 17, 2024
What a great experience at this dealership. Mr. Trivian Anand was very helpful and kind. Everything went smoothly.Thanks,
Response from the owner Replied: Thanks for sharing your experience with Mercedes-Benz of Tysons Corner. We're glad our team made everything go smoothly for you.
Google Review
- September 17, 2024
I went there to get my car fixed and I got to talk to this guy called Aria Moshrefi. He looked mad and annoyed the entire time. Didn’t even want to listen to what I had to say. All he wanted was to give me an estimate and move on without even trying to see or understand the reason why I came for....
Response from the owner Replied: Greetings,Your feedback is important to us here. I would appreciate the opportunity to speak with you about the level of customer service that you were provided with during your recent visit to our Service Department. Would you mind emailing your preferred contact information to me?I look forward to speaking with you.Best Regards,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010 rcardwell@penskeautomotive.com
Yelp Review
- September 16, 2024
Followup to previous review,,,,in May of this year i brought my 2016 GL 550 in for a misfire. After $1600 of diagnostics I was told by service that they would have to take my engine down to find the problem. This would cost $2500 with the repair costs of $5000 up to $15000 depending on what they...
Google Review
- September 16, 2024
Had appointment to look at a Pre-Owned VW on Sunday. No one bothered to tell me that the car had sold the day before. Drove 30 miles in DC traffic the wrong direction to find out. Waste of an hour and a half.
Response from the owner Replied: Michael,Your feedback is important to us here at Mercedes-Benz of Tysons Corner. I would appreciate the opportunity to speak with you to address your feedback about your recent appointment with our Sales Team to view a vehicle that you had an interest in regarding the quality of communication as the vehicle was previously sold before your arrival. Please email me with your preferred contact information.Thank you,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010 rcardwell@penskeautomotive.com
Google Review
- September 13, 2024
Yelp Review
- September 13, 2024
Customer service. I don't love that I get ignored (two different occasions) when I go out of my way to visit your dealership. The last time that happened, I bought 2 cars - one for me, one for my wife. Please stop judging checkbooks by the deliberate cover. For the record, I'm wearing a button down...
Customer Relations Replied: Hello,Please know that I take your feedback seriously and I would like to discuss your review. Please send me an email with your preferred contact information to discuss this further. Thank you, Jason HooverMercedes-Benz of Tysons Cornerjhoover@penskeautomotive.com
Google Review
- September 09, 2024
Great Service
Response from the owner Replied: Thank you for your kind words. We appreciate your feedback and wish you well.
Yelp Review
- September 08, 2024
Great experience! Very nice traded an older Mercedes for a new Mercedes model. Jae in financial services was excellent.
Customer Relations Replied: We're glad to hear about your positive experience trading in your older Mercedes for a new model. It's wonderful to know that Jae in financial services was able to assist you effectively. Thank you for your feedback.
Google Review
- September 07, 2024
Response from the owner Replied: Thank you for your positive review. We appreciate the feedback and wish you well.
Google Review
- September 06, 2024
Very happy with my experience. Sang helped me out and made my buying experience a smooth process.
Response from the owner Replied: We're glad to hear you had a smooth experience with the sales process at Mercedes-Benz of Tysons Corner. Happy driving!
Google Review
- September 05, 2024
I have purchased many vehicles throughout the years in Northern Virginia, but this was by far one of my best experiences! Love the way we were treated from the minute we walked in until I drove off in my new car! Chris Clark in an amazing sales representative! He took his time to make sure...
Response from the owner Replied: Thank you for the kind words. We’re pleased to hear you enjoyed your experience with our team at Mercedes-Benz of Tysons Corner. Wishing you many enjoyable drives in your new Mercedez-Benz!
Google Review
- September 05, 2024
Terrible dealership, I’ve bought so many cars and worked with different dealers, this one is just next level! I found a used car on their website, went with my trade in , they said carmax, I took it to carmax to sell my car , I called the dealership and told them I’m selling my car and I want to...
Response from the owner Replied: Hello, We take our customer feedback very seriously, and would like the opportunity to speak with you about your recent experience with our Sales Team regarding the purchase of a new vehicle. Can you please send your preferred contact method to me?Thank you,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010 rcardwell@penskeautomotive.com
Google Review
- September 04, 2024
Ashamed Albadri was great to work with and the other guy in the service department his name is nawfel they were great people !
Google Review
- August 30, 2024
Thank you Michael S for all your help and great communication when I was buying my car! I would recommend him and this dealership.
Response from the owner Replied: Thanks for the kind words. We appreciate your recommendation and support at Mercedes-Benz of Tysons Corner.
Yelp Review
- August 30, 2024
All this place does is bleed you of money. Always a frustrating experience to take my car in here.
Customer Relations Replied: Hello,Your feedback is important to us here at Mercedes-Benz of Tysons Corner and I would appreciate the opportunity to speak with you to address your review. Please email me with your preferred contact information.Thank you,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010rcardwell@penskeautomotive.com
Google Review
- August 24, 2024
Mike Skarlatos was all we could ask for in a Sales Specialist from the day we walked on the lot until we drive out 2 days later with our 2025 Mercedes. He was attentive, proactive and he gave us more than we expected. Thanks to MB of Tysons Corner and Michael we are happy.
Response from the owner Replied: Thank you for highlighting the efforts of our team. We’re pleased to hear about your positive experience with us and your 2025 Mercedes. Safe travels from everyone at Mercedes-Benz of Tysons Corner.
Google Review
- August 24, 2024
Very friendly and helpful staff. Especially Mr. Forrest deserves everything. Polite and patience.
Response from the owner Replied: Glad to hear you appreciated our team at Mercedes-Benz of Tysons Corner. We hope everything continues to go smoothly with your vehicle.
Cars.com Review
- August 23, 2024
The salesperson Wali Khan was very courteous and attentive to my needs and the process went very smoothly.
Dealer Replied: Thank you for your feedback on our team. We're glad to hear everything went smoothly at Mercedes-Benz of Tysons Corner.
Cars.com Review
- August 23, 2024
The salesperson Wali Khan was very courteous and attentive to my needs and the process went very smoothly.
Dealer Replied: Thank you for your feedback on our team. We're glad to hear everything went smoothly at Mercedes-Benz of Tysons Corner.
Google Review
- August 20, 2024
Nobody comes out to help. I went in to ask about looking at a particular vehicle. They told me they could not help me for 35 minutes. We just left and bought a vehicle elsewhere.
Response from the owner Replied: Dustin, I appreciate you taking the time to share your feedback regarding your recent visit here at Mercedes-Benz of Tysons Corner, and would like the opportunity to discuss your recent experience with our Sales Team. Can you please send your contact information to me?I look forward to hearing from you.Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010 rcardwell@penskeautomotive.com
Yelp Review
- August 17, 2024
I was able to get ahold of the team and Fez was very respectful and helpful in rectifying my tire sensor issue. I do appreciate them taking the time to see me and providing me with exceptional service. I'm glad I was able to install my tire sensors and also provide me with my annual service!
Customer Relations Replied: Hello,Please know that I take your feedback seriously and I would like to discuss your review. Please send me an email with your preferred contact information to discuss this further. Thank you, Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010rcardwell@penskeautomotive.com
Google Review
- August 11, 2024
We had a great experience at this dealership. Most sales rep just do their job but Chris Clark went above and beyond in helping us achieve our next best car. He not only educated me on car related issues but also helped us choose one by being on our side. It felt very easy to do business with...
Response from the owner Replied: We're pleased to hear you had a positive experience at Mercedes-Benz of Tysons Corner. Our team strives to go above and beyond for our customers. Wishing you many enjoyable drives in your new car!
Google Review
- August 11, 2024
Yuliya sold me my car and she was AMAZING! She was so professional, helpful, and NICE. Also everyone from reception to financing were so helpful and friendly
Response from the owner Replied: Thank you for your kind words. We’re glad our team at Mercedes-Benz of Tysons Corner could serve you well.
Google Review
- August 11, 2024
Working wit my salesman Pappa and finance manager Joey was an extremely wonderful experience... both were professionally mannered and treated me like a king... I'm happy wit my purchase... thanks to them and all staff
Response from the owner Replied: Thank you for sharing your positive experience with our team at Mercedes-Benz of Tysons Corner. We're pleased you're happy with your purchase and appreciate your kind words about our staff.
Cars.com Review
- August 10, 2024
Went in there on a Sunday. I loved a car kept staring at , looking at … for quite awhile. No one ever came to ask if I needed help, never even greeted me. I walked out. I own a company with a sales team and would be horrified as a manager if my. Isomers experienced that. It was in July. Please...
Dealer Replied: Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Mercedes-Benz of Tysons Corner and would like the opportunity to discuss the level of attention our Sales Team provided you with when looking to purchase a vehicle. Can you please send your contact information to me? I look forward to hearing from you. Rick Cardwell Mercedes-Benz of Tysons Corner General Manager Direct: (703) 564-6010 rcardwell@penskeautomotive.com
Cars.com Review
- August 10, 2024
Went in there on a Sunday. I loved a car kept staring at , looking at … for quite awhile. No one ever came to ask if I needed help, never even greeted me. I walked out. I own a company with a sales team and would be horrified as a manager if my. Isomers experienced that. It was in July. Please...
Dealer Replied: Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Mercedes-Benz of Tysons Corner and would like the opportunity to discuss the level of attention our Sales Team provided you with when looking to purchase a vehicle. Can you please send your contact information to me? I look forward to hearing from you. Rick Cardwell Mercedes-Benz of Tysons Corner General Manager Direct: (703) 564-6010 rcardwell@penskeautomotive.com
Google Review
- August 09, 2024
We came in at 7 pm on a rainy day hoping to look at a GLC 300 that we saw online. We immediately fell in love with it, after having looked at several others. Mr. Anand showed us the car and its features and even compared some others, and was very helpful through the process. He even fought for us to...
Response from the owner Replied: Mercedes-Benz of Tysons Corner appreciates your kind words and high rating. We're glad our team could assist you with the GLC 300 and make the process smooth for your family. Enjoy your new car.
Google Review
- August 09, 2024
Warm and friendly atmosphere
Response from the owner Replied: We appreciate your kind words about Mercedes-Benz of Tysons Corner. Glad to hear you enjoyed the atmosphere.
Google Review
- August 07, 2024
My recent experience with the service department was very disappointing in terms of customer service. Two weeks ago, I took my new Mercedes for a service and oil change. Since the dealership is close to my home, I decided to inquire about their services and prices. I was directed to speak with the...
Response from the owner Replied: Hello, Thank you for bringing this to my attention. I would like the chance to speak with you about the level of customer care you received from our Service Team when visiting for an oil change on your Mercedes-Benz. Can you please email me with your preferred contact information?I appreciate your time!Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010 rcardwell@penskeautomotive.com
Google Review
- August 04, 2024
Response from the owner Replied: Thank you for the high rating. Have a wonderful day from all of us at Mercedes-Benz of Tysons Corner.
Google Review
- August 03, 2024
Chris (salesman) Ash Finance . Were great . Maybe the best I’ve done business with purchasing a car. Attention to detail and very efficient .
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Tysons Corner. We're happy to know that our team provided efficient and detailed service. Enjoy your new car purchase!
Google Review
- August 03, 2024
Chris Clark helped me find the car that was best for my needs. It was a smooth process in terms of picking out and driving a vehicle and Sue did a great job handling the financial side of the purchase. Chris made sure to check in after the sale. I will definitely recommend him to any friends that...
Response from the owner Replied: Thank you for recommending our team at Mercedes-Benz of Tysons Corner. We appreciate your feedback and are happy to hear the process went smoothly. Enjoy your new Mercedes!
Google Review
- August 02, 2024
Response from the owner Replied: Thank you for the 5-star rating. We're pleased you had a good experience at Mercedes-Benz of Tysons Corner. Have a great day!
Google Review
- August 02, 2024
Chris Clark was excellent to work with. Highly recommend.
Response from the owner Replied: Thank you for your feedback. We're glad to hear you enjoyed working with our team at Mercedes-Benz of Tysons Corner. Appreciate the recommendation!
Google Review
- August 01, 2024
My experience started off great but has turned horrible. I purchased my CLA 45 last June of 2023. After driving home, i noticed this warning light, I called immediately and the Service tech Sang, he instructed me that I take my car to the local dealership for repair because my car is under warranty....
Response from the owner Replied: Hello,I would appreciate the chance to speak with you so that we can discuss your vehicle and the level of communication you've received from our team. At your own convenience, please email me your preferred contact information. Thank you.Best regards,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010rcardwell@penskeautomotive.com
Yelp Review
- August 01, 2024
My experience started off great but has turned horrible. I purchased my CLA 45 last June of 2023. After driving home, i noticed this warning light, I called immediately and the Service tech Sang, he instructed me that I take my car to the local dealership for repair because my car is under warranty....
Customer Relations Replied: Hello,Please know that I take your feedback seriously and I would like to discuss your review. Please send me an email with your preferred contact information to discuss this further. Thank you, Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010rcardwell@penskeautomotive.com
Google Review
- July 25, 2024
Great dealing with customers and excellent service
Response from the owner Replied: Thank you for your kind words about Mercedes-Benz of Tysons Corner. We're pleased to hear our service met your expectations. Take care!
Google Review
- July 25, 2024
Response from the owner Replied: Thank you for your kind rating. We're happy to know you had a great experience at Mercedes-Benz of Tysons Corner. Best wishes!
Google Review
- July 22, 2024
I have had such a positive experience at the service center. My service advisor Nawfal gets me in whenever I have an issue and is able to diagnose the problem right away. My car is back in my hands in no time! I am very grateful for the 5 star service provided… keep up the good work
Response from the owner Replied: Mercedes-Benz of Tysons Corner values your feedback. It's great to hear that our team maintains such a high level of service for you. Please visit us again for any future needs.
Google Review
- July 21, 2024
I have had the pleasure of purchasing two cars from this Mercedes-Benz dealership over the past year, and the experience has been consistently outstanding. Sohrab, the sales associate, has been exceptional in every interaction. He is knowledgeable, professional, and truly goes above and beyond to...
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Tysons Corner for your car purchases. We're glad to hear that our team provided exceptional service and ensured a smooth buying experience. We appreciate your recommendation and look forward to assisting you with any future needs.
Google Review
- July 21, 2024
I went into Mercedes Benz to purchase a vehicle and to trade in my current Mercedes. I had the pleasure of working with Sohrab. He’s truly a one of a kind sales man and had a lot of patience with me. The car buying process can be overwhelming for anyone especially a female and Sohrab was very...
Response from the owner Replied: Thank you for your detailed review. We're pleased you had a great experience with our team at Mercedes-Benz of Tysons Corner, and that the process was smooth from trading in your vehicle to understanding all the features on your new car. Your recommendation means a lot to us.
Google Review
- July 17, 2024
Very happy with my purchase. The sale person ( SOHRAB SAFI )was very friendly and professional through out the whole process. This is my 3rd car with Mercedes Benz of Tysons corner. Totally satisfied.
Response from the owner Replied: Thank you for sharing your positive experience with our team at Mercedes-Benz of Tysons Corner. We appreciate your continued loyalty and are glad to hear that you are satisfied with your purchase. Please feel free to reach out if we can be of further assistance.
Google Review
- July 15, 2024
I went here looking to get out of my Mercedes C300 and into a G550. Kobby, was incredible. I loved his style of selling. I felt welcomed and I didn't feel pressured which will certainly make me keep him as my Sales Rep. He didn't make a big stink about the test drive, he grabbed the keys and 5 min...
Response from the owner Replied: Thank limited for sharing your experience at Mercedes-Benz of Tysons Corner. It's great to hear that our team provided you with a comfortable and informative visit as you considered upgrading from your Mercedes C300 to a G550. We are glad our selection met your expectations, and we appreciate the feedback on the positive environment created during your visit.
Google Review
- July 15, 2024
UPDATE: I spoke with Oscar ( Service Director) today and he was extremely helpful today and allowed me to travel to NY using the loaner car to finish my business.I tried contacting Mercedes customer support to escalate to someone other than Tiffany ( Executive Referral Manager). Still, apparently,...
Response from the owner Replied: Hello Mohamed,Thank you for your review. We really appreciate your patience, and it is always our goal is to ensure that every guest receives high-quality customer service. I am currently involved directly, and I am striving to remedy the situation, if you would like to further discuss your vehicle or the level of communication you've received, please contact me directly.Best regards,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010rcardwell@penskeautomotive.com
Cars.com Review
- July 14, 2024
Great sales great service. Me and my family were all well taking care of. 10/10 dealership in town.
Dealer Replied: Thank you for your positive review of our sales and service at Mercedes-Benz of Tysons Corner. We are pleased to know your family received good care during your visit. Your feedback is greatly appreciated.
Cars.com Review
- July 14, 2024
Great sales great service. Me and my family were all well taking care of. 10/10 dealership in town.
Dealer Replied: Thank you for your positive review of our sales and service at Mercedes-Benz of Tysons Corner. We are pleased to know your family received good care during your visit. Your feedback is greatly appreciated.
Google Review
- July 13, 2024
Customer service really sucks
Response from the owner Replied: Khaled,I would like to learn more about the level of customer service you received from our team. We pride ourselves on the high-quality standards we maintain here at Mercedes-Benz of Tysons Corner, and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me?Thank you,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010 rcardwell@penskeautomotive.com
Google Review
- July 13, 2024
Response from the owner Replied: Thank you for the high rating. We appreciate your feedback at Mercedes-Benz of Tysons Corner and wish you well.
Google Review
- July 13, 2024
Cars have manufacture issues and technician is not helping.
Response from the owner Replied: Noor,Your review is important to us here at Mercedes-Benz of Tysons Corner and I would appreciate the opportunity to speak with you to address your feedback regarding your experience with our Service Team and your vehicle. Please email me with your preferred contact information.Thank you,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010 rcardwell@penskeautomotive.com
Cars.com Review
- July 11, 2024
Papa was very nice and patient with us. I truly appreciated him for trying to make sure everything was taking care of. Our overall experience was great and would come back.
Dealer Replied: Thank you for your feedback about your experience with our team at Mercedes-Benz of Tysons Corner. We are pleased to hear you had a great overall experience and felt well taken care of during your visit. Your satisfaction is important to us, and we look forward to continuing to meet your expectations.
Cars.com Review
- July 11, 2024
Papa was very nice and patient with us. I truly appreciated him for trying to make sure everything was taking care of. Our overall experience was great and would come back.
Dealer Replied: Thank you for your feedback about your experience with our team at Mercedes-Benz of Tysons Corner. We are pleased to hear you had a great overall experience and felt well taken care of during your visit. Your satisfaction is important to us, and we look forward to continuing to meet your expectations.
Google Review
- July 10, 2024
My salesman Amhed was super! Because of him, MB of TC will get my business for routine and any other maintenance even though they are not the closest MB dealership to my home.
Response from the owner Replied: We appreciate your feedback about our team at Mercedes-Benz of Tysons Corner. We look forward to serving you again soon.
Google Review
- July 08, 2024
BEWARE OF THIS DEALERSHIP!! I drove to them from Massachusetts to pick up a c43 I purchased over the phone. No one noticed the T on the “Turbo” was missing on my car. Before I left, the assured me they would ship the missing letter to me. It has now been 7 months, and I have yet to receive it. I...
Response from the owner Replied: Hello Feriel,We take customer feedback seriously here at Mercedes-Benz of Tysons Corner. I would appreciate the chance to discuss your post-sale experience and the level of communication you've received. When you have a moment, please send your preferred contact method to me directly.Thank you,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010rcardwell@penskeautomotive.com
Yelp Review
- July 08, 2024
Part department doesn't pick up the phone.. call now and try -_-. Ordered a part to be shipped to an address and it came to the dealership a week ago.
Customer Relations Replied: Hello Eddy,Please know that I take your feedback seriously. I would like to speak with you to address your concerns, but I do not have your contact information on file. Can you please reach out to me directly so we can discuss this further?Best regards,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010 rcardwell@penskeautomotive.com
Google Review
- July 05, 2024
It was time to renew my lease and I started to shop around. I went to Mercedes Benz of Tyson’s Corner. Maria and Wisdom worked a great deal for me with no surprises at the finance table. Wisdom will take great care of you very professional and personable.
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Tysons Corner for your lease renewal. We're glad to hear that our team provided a transparent and professional experience. Your feedback is much appreciated.
Google Review
- July 05, 2024
My husband and I had a pleasant experience working with Sang on the sales side. He was amazing to work with, very helpful, and kind. Sang went out of his way to find us the car in perfect condition at a very competitive price. I can't give enough credit to Sang. It was one of our best experiences...
Response from the owner Replied: We appreciate your feedback and are glad to hear about your positive sales experience with our team at Mercedes-Benz of Tysons Corner. It's great that you were satisfied with the service and found the perfect car. Thank you for recommending us.
Google Review
- July 05, 2024
Sang Han was the best. He went out of his way to get us the best deal. Thank you very much!
Response from the owner Replied: We appreciate hearing about your positive experience at Mercedes-Benz of Tysons Corner, especially with the effort our team put in to secure the best deal for you. Thank you for choosing us and sharing your satisfaction.
Google Review
- July 03, 2024
They have always taken the best care of me since I bought my first car from them when living there in DC. I live out of state now and recently was in a terrible wreck, totaling my beautiful car. I went straight back to them for another vehicle and received the same amazing service as the first day...
Response from the owner Replied: Thank you for sharing your positive experiences with Mercedes-Benz of Tysons Corner. We appreciate your loyalty and are glad that our team could assist you during a challenging time. Your acknowledgment of the dedication shown by our sales, finance, management, and service teams is much appreciated.
Google Review
- July 02, 2024
Now I just want to get rid off the car ASAP after so many wasted trips, poor customer service and car quality. So sad to see the overall experience has deteriorated so much over the years.
Response from the owner Replied: Emily,Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about the level of customer service that you have received regarding your vehicle. Can you please reach out to me at your earliest convenience?I appreciate your time.Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010 rcardwell@penskeautomotive.com
Google Review
- July 01, 2024
Got my 4th Mercedes lease car here. Sales experience is fine. Car experience and service department are not so good. The latest car I got from here is a brand new GLC 2024. The battery died in the 3rd month and was replaced. Then have system crash down 2 times. Transmission got issue one time on the...
Response from the owner Replied: Jian,I appreciate you taking the time to share your feedback regarding your recent visit here at Mercedes-Benz of Tysons Corner and am glad to know you enjoyed working with our Sales Team, however, I would like the opportunity to discuss your feedback regarding your 2024 Mercedes-Benz GLC and the level of customer care you have received from our Service Team. Can you please reach out to me at your earliest convenience?I look forward to hearing from you.Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010 rcardwell@penskeautomotive.com
Google Review
- July 01, 2024
Poor Customer service so rude.
Response from the owner Replied: Hello Saleem,I would like to learn more about the level of customer care you experienced during your recent visit. We pride ourselves on the high-quality standards we maintain here at Mercedes-Benz of Tysons Corner, and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me?Thank you,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010 rcardwell@penskeautomotive.com
Google Review
- June 28, 2024
The best place to get your beloved Mercedes serviced. Awesome service department. The parts department folks are also friendly and very knowledgeable. They treated me well.(didn't matter if I was just getting a couple of $1 plastic clips or a $650 electrical part for my Mercedes) I give them 6...
Response from the owner Replied: Thank you for sharing your positive experience with the service and parts departments at Mercedes-Benz of Tysons Corner. It’s great to hear that our team consistently treats you well, no matter the size of your purchase. We look forward to continuing to serve you in the future.
Cars.com Review
- June 28, 2024
We purchased a used Audi Q5 recently. The price was fair, our trade in value was satisfactory, and our sales representative, Mr. Sang Han, was excellent. He is very professional and friendly, and he made the process go smoothly. The entire transaction was started and completed in a few hours.
Dealer Replied: Thank you for choosing Mercedes-Benz of Tysons Corner for the purchase of your used Audi Q5. We are pleased to hear about your positive experience with our team and that the transaction was efficiently managed. We appreciate your feedback and value having you as a customer.
Cars.com Review
- June 28, 2024
We purchased a used Audi Q5 recently. The price was fair, our trade in value was satisfactory, and our sales representative, Mr. Sang Han, was excellent. He is very professional and friendly, and he made the process go smoothly. The entire transaction was started and completed in a few hours.
Dealer Replied: Thank you for choosing Mercedes-Benz of Tysons Corner for the purchase of your used Audi Q5. We are pleased to hear about your positive experience with our team and that the transaction was efficiently managed. We appreciate your feedback and value having you as a customer.
Google Review
- June 28, 2024
After a certain time, roughly lunch time, getting a hold of anyone at the parts department is not going to happen. The team ignores the phones.
Response from the owner Replied: Hello,I would like to learn more about your experience when contacting our Service Department. We pride ourselves on the high-quality standards we maintain here at Mercedes-Benz of Tysons Corner, and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me?Thank you,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010 rcardwell@penskeautomotive.com
Google Review
- June 27, 2024
Customer service Han Sang was excellent, help me with everything I needed in getting my new car.
Response from the owner Replied: Thank you for sharing your experience at Mercedes-Benz of Tysons Corner. It's great to hear that our team was able to assist with your new car purchase thoroughly.
Google Review
- June 20, 2024
One of the worst dealer in town. My wife has so hard time dealing with service department. Her service manager Ivonne has special treatment from upper mgmt. she doesn’t provide good service and if any email is send to upper management, nobody cares.
Response from the owner Replied: Vijay,Your feedback is important to us and I would appreciate the opportunity to speak with you about the level of customer care that you and your wife have received from our Service Team. Would you mind reaching out to me at your earliest convenience?I look forward to speaking with you.Best Regards,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010 rcardwell@penskeautomotive.com
Google Review
- June 20, 2024
I just had a very bad and weird experience at Mercedes Benz Tysons Corner location. I called in yesterday to inquire about the stock of a pre owned car. The first bad experience is the lady that answered the phone who she was supposed to transfer me to the preowned cars department kept hanging up on...
Response from the owner Replied: Hello, Your feedback is important to us here at Mercedes-Benz of Tysons Corner, and I would appreciate the opportunity to speak with you about your recent experience with our Sales Team regarding a vehicle you were interested in. Please email me with your preferred contact information.Thank you,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010 rcardwell@penskeautomotive.com
Google Review
- June 20, 2024
Ahmed assisted us with our recent MB E350 purchase. He was very knowledgeable and put no pressure on us. We test drove 4 cars before deciding on the one we ended up with. Finance center was very easy to work with as well. Overall great experience.
Response from the owner Replied: Thank you for sharing your experience with the purchase of your MB E350 at Mercedes-Benz of Tysons Corner. It's great to hear that our team provided a smooth process and knowledgeable guidance throughout. We appreciate your business and feedback.
Yelp Review
- June 20, 2024
Had a great Luxury service from Mr. Nam Su . If you're looking for amazing advice and Selection without compromising your luxury values. Nam listen's and does not rush your experience,until every detail is just right for you! Highly recommend him at Tyson's Corner MB. Cheers!
Customer Relations Replied: We're glad to hear you had a positive experience with Mr. Nam Su and appreciated his attentive service. It's wonderful to know that our luxury service and selection met your expectations. Thank you for recommending Tyson's Corner Mercedes-Benz of Tysons Corner.
Yelp Review
- June 20, 2024
Scammers! I recently purchased a car at this dealer. The finance consultant lied - he offered me the highest interest rate possible and told me the other offers were higher. I reached out to one of the banks- the interest rates were much lower and the information (purchase price and down...
Customer Relations Replied: Hi April,Thank you for speaking to me directly about your feedback left here. If there is anything else I can do, please don't hesitate to reach out. Best,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010rcardwell@penskeautomotive.com
Google Review
- June 17, 2024
I actually rated 5 stars couple years ago without any comment or even included my sale man’s name. BUT this time, i have to write something for my man Jose Garcia. Today I went to MB at Tysons because I wanna upgrade my car to a C class sedan. He came to help me from A to Z. Very professional and...
Response from the owner Replied: Thank you for sharing your positive experience at Mercedes-Benz of Tysons Corner, especially regarding the upgrade to a C class sedan. It’s rewarding to hear how our team provided comprehensive and friendly assistance during your visit. We appreciate your endorsement of their efforts in making each interaction exceed expectations.
Google Review
- June 16, 2024
Response from the owner Replied: Mercedes-Benz of Tysons Corner wants to thank you for the five star rating!
Google Review
- June 15, 2024
The most professional and knowledgeable sales person anyone could ask for . I’m not a car person and never drove Mercedes Benz before till that moment . He got me convinced to go from my for ever favourite Range Rover to Mercedes .If you are looking for a car salesman who goes above and beyond to...
Response from the owner Replied: Thank you for sharing your experience at Mercedes-Benz of Tysons Corner. It's great to hear our team was able to assist you so effectively in making the transition from Range Rover to Mercedes-Benz. We appreciate your recommendation and are glad you received outstanding service.
Cars.com Review
- June 15, 2024
The most professional and knowledgeable sales person anyone could ask for . I’m not a car person and never drove Mercedes Benz before till that moment . He got me convinced to go from my for ever favourite Range Rover to Mercedes . If you are looking for a car salesman who goes above and beyond to...
Dealer Replied: Thank you for sharing your experience at Mercedes-Benz of Tysons Corner. We are pleased that our team provided outstanding service and influenced your decision to choose a Mercedes-Benz. Your recommendation is greatly appreciated.
Cars.com Review
- June 15, 2024
The most professional and knowledgeable sales person anyone could ask for . I’m not a car person and never drove Mercedes Benz before till that moment . He got me convinced to go from my for ever favourite Range Rover to Mercedes . If you are looking for a car salesman who goes above and beyond to...
Dealer Replied: Thank you for sharing your experience at Mercedes-Benz of Tysons Corner. We are pleased that our team provided outstanding service and influenced your decision to choose a Mercedes-Benz. Your recommendation is greatly appreciated.
Cars.com Review
- June 14, 2024
worst service department ever. incompetent or dishonest? I had my 2016 GL550 in for a service engine light engine misfire cyl 6 P030685. A tech video inspected the engine bank, Checked spark plugs, fuel injectors, coils, scoped cyl and checked compression ALL OK. $220 Recommended additional...
Dealer Replied: James, We take our customer feedback very seriously and would like the opportunity to speak with you about your recent experience with our Service Team regarding the diagnosis on your 2016 Mercedes-Benz GL550. Can you please send your preferred contact method to me? Thank you, Rick Cardwell Mercedes-Benz of Tysons Corner General Manager Direct: (703) 564-6010 rcardwell@penskeautomotive.com
Cars.com Review
- June 14, 2024
worst service department ever. incompetent or dishonest? I had my 2016 GL550 in for a service engine light engine misfire cyl 6 P030685. A tech video inspected the engine bank, Checked spark plugs, fuel injectors, coils, scoped cyl and checked compression ALL OK. $220 Recommended additional...
Dealer Replied: James, We take our customer feedback very seriously and would like the opportunity to speak with you about your recent experience with our Service Team regarding the diagnosis on your 2016 Mercedes-Benz GL550. Can you please send your preferred contact method to me? Thank you, Rick Cardwell Mercedes-Benz of Tysons Corner General Manager Direct: (703) 564-6010 rcardwell@penskeautomotive.com
Google Review
- June 07, 2024
Response from the owner Replied: Thank you for the high rating at Mercedes-Benz of Tysons Corner. We appreciate your feedback.
Yelp Review
- June 05, 2024
What a great pair of Consultants working together at Mercedes Benz of Tysons Corner, Sales consultant Sohrab Safi and Finance consultant Jennifer Smith.This Ford F-250 truck was found around 11:00PM the night before online and I was contacted by 10:00am the next day by my sales consultant and we...
Customer Relations Replied: We appreciate your positive feedback about your experience with our consultants at Mercedes Benz of Tysons Corner. We're glad to hear that Sohrab Safi and Jennifer Smith were able to assist you efficiently with your Ford F-250 truck purchase. We strive to provide excellent service, even in challenging circumstances. Thank you for choosing us.
Google Review
- June 04, 2024
Papa answered my questions, and patiently accommodated me while I carefudered my options. Would surely recommend!
Response from the owner Replied: Thank you for your positive feedback on the service you received at Mercedes-Benz of Tysons Corner. We're glad our team could assist with all your queries and make the decision-making process easier for you. We appreciate your recommendation!
Google Review
- June 04, 2024
Good customer service from both, sales person and finance. Explained every question I had.
Response from the owner Replied: Thank you for sharing your experience with our team at Mercedes-Benz of Tysons Corner. We're glad that all your questions were answered during the purchasing process. Your feedback is much appreciated.
Google Review
- May 31, 2024
Response from the owner Replied: Thank you for your positive rating at Mercedes-Benz of Tysons Corner. We appreciate your feedback and wish you well.
Google Review
- May 30, 2024
I bought a used certified car from this center. I was told all services are done before buying the car. But it was not done by Mercedes-Benz of Tysons Corner. It was done by previous owner before 6 months. It was my mistake to believe these people and not to check CarFax report properly. When I try...
Response from the owner Replied: Srinivasa,I would like to learn more about your overall experience with our Sales Team regarding the certified pre-owned vehicle you recently purchased. We pride ourselves on the high-quality standards we maintain here at Mercedes-Benz of Tysons Corner, and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me?Thank you,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010 rcardwell@penskeautomotive.com
Google Review
- May 30, 2024
I recently had a disappointing experience at Mercedes-Benz of Tysons Corner, where I felt like I was being taken advantage of. Upon arriving for a routine B service, I was shocked to be quoted an exorbitant $2500. To add insult to injury, they insisted that both front tires needed immediate...
Response from the owner Replied: Hello Kazuya, We take our customer feedback very seriously and would like the opportunity to speak with you about your recent experience with our Service Team regarding the prices provided for services on your vehicle. Can you please send your preferred contact method to me?Thank you,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010 rcardwell@penskeautomotive.com
Yelp Review
- May 29, 2024
I recently had a disappointing experience at Mercedes-Benz of Tysons Corner, where I felt like I was being taken advantage of. Upon arriving for a routine B service, I was shocked to be quoted an exorbitant $2500. To add insult to injury, they insisted that both front tires needed immediate...
Customer Relations Replied: Hello John,I appreciate you bringing this to my attention. We take customer satisfaction very seriously and I would like to learn more about your service experience. Would you kindly reach out to me at your earliest convenience?Best,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010rcardwell@penskeautomotive.com
Google Review
- May 28, 2024
I came into Mercedes in Tyson’s today to look at 2 Mercedes AMG GT’s. I had previously called in to inquire about their stock and was given Wali as my representative. Very kind on the phone but in person was a whole different story. I showed up and was given unsatisfactory treatment and attitude....
Response from the owner Replied: Kevin,I would like to speak with you about the level of customer care you received from our Sales Team during your visit to inquire about two Mercedes-Benz AMG GT vehicles. We pride ourselves on the high-quality standards we maintain here at Mercedes-Benz of Tysons Corner, and I would appreciate the opportunity to discuss your feedback. Could you please email your preferred contact information to me?Thank you,Rick CardwellMercedes-Benz of Tysons CornerGeneral ManagerDirect: (703) 564-6010 rcardwell@penskeautomotive.com
Google Review
- May 28, 2024
Response from the owner Replied: Thank you for the positive rating at Mercedes-Benz of Tysons Corner. We appreciate your feedback.
Cars.com Review
- May 25, 2024
What a top notch dealership with a top notch sales consultant (Sohrab Safi). They went above normal dealerships efforts that I have worked with before. I will recommend this dealership to friends and colleagues when they need a quality vehicle. Thanks again Mercedes-Benz of Tysons Corner.
Dealer Replied: We appreciate your positive feedback on our team and sales efforts at Mercedes-Benz of Tysons Corner. It's great to hear that you'd recommend us for quality vehicles. Thank you for choosing us.
Cars.com Review
- May 25, 2024
What a top notch dealership with a top notch sales consultant (Sohrab Safi). They went above normal dealerships efforts that I have worked with before. I will recommend this dealership to friends and colleagues when they need a quality vehicle. Thanks again Mercedes-Benz of Tysons Corner.
Dealer Replied: We appreciate your positive feedback on our team and sales efforts at Mercedes-Benz of Tysons Corner. It's great to hear that you'd recommend us for quality vehicles. Thank you for choosing us.
Google Review
- May 24, 2024
I am not able to leave a complete review, yet, because we just purchased the vehicle. I’ll share my experience thus far, however. Jose was our salesperson. He was pleasant, accommodating, and made it happen. We love the car. No high pressure. Spent a lot of time with me. This is our 4th mercedez,...
Response from the owner Replied: Thanky you for sharing your positive feedback on the purchasing process at Mercedes-Benz of Tysons Corner. We appreciate hearing about your satisfaction with our team's accommodating service and look forward to providing a complete orientation when your tags are ready. Contact us anytime if you need further assistance before then.
Google Review
- May 22, 2024
I recently had the pleasure of working with Nam Su at Mercedes Tysons Corner and I can't say enough good things about the experience. From start to finish, Nam was professional, knowledgeable, and genuinely cared about finding the perfect car for me. He took the time to understand my needs and...
Response from the owner Replied: Thank you for your feedback about your experience at Mercedes-Benz of Tysons Corner. We appreciate hearing how our team provided a knowledgeable and professional service, fitting you with the perfect car. Your recommendation is greatly valued.