Made an apointmente whit them and when i got there , starting Helping Taisha from service dep.i was starting telling her that i have that same issue whit that car and her answer was horrible , that soryy i can not do nothing whit picture if you trying to make som mone its not gone work and laughing...

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Absolute raving fan experience from Ethan from beginning to finish to post sale!!! I have been looking nationwide and calling couple of dozen Mercedes dealers looking for AMG GT S 63 And just got the full white glove treatment from Ethan. Tony, the manager was great to work with and Henry is like an...

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Tony Rhodes left me a voicemail on 2/23/24 stating I would be hearing back from him shortly about a credit they owe me. Now almost two months later and nothing back. I highly suggest taking your Mercedes Benz to a different dealer for service. Practically impossible to get a call back. You guys held...

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Made an appointment for service for 4/19 at 10:30AM. Called back to confirm a loaner car would be available, otherwise I can reschedule the appointment for when one is available. Confirmed there’s no need to change the appointment, and a loaner car would be available. Showed up 15 minutes early to...

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Yesterday my husband and I , went to shop our Mercedes EQB at Mercedes Valencia.,Our sale agent is Jim and he and his manager were not honest. We first want to buy the car but they tried to ask us to lease as Mercedes Benz give 7500 incentive. If you purchase the car you can’t get it. We were...

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As I was shopping for a new car, stop by to this this, and I noticed you have excellent inventory and choice of selected vehicle. Salespeople were very helpful and friendly. Given a different option, which gives me a better option to choose, either financ and lease. I would strongly recommend...

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Great people and service.

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I always have a great experience at Valencia Mercedes-Benz. My New “Beth Dutton” car is sooooo BEAUTIFUL!!!

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As a long-time customer of Mercedes Benz of Valencia, I can wholeheartedly say that they have consistently exceeded our expectations. From the moment we stepped into their showroom, it was evident that customer satisfaction was their top priority.We've leased numerous cars from them over the years,...

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Beware of online scam tactic by the dealer and the internet sales director Daniel Medina and associate named Michelle. Found a car advertised at MB of Valencia with a good price. Contacted them for pirchase but the price was immidietely upped by the dealer by whopping $15,000 higher. Bait-and-switch...

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Beware of online scam tactic by the dealer and the internet sales director Daniel Medina and associate named Michelle. Found a car advertised at MB of Valencia with a good price. Contacted them for pirchase but the price was immidietely upped by the dealer by whopping $15,000 higher. Bait-and-switch...

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Shareef, Fabio & Kaz are simply amazing. Very knowledgeable, helpful & super friendly. I must congratulate Tom for his dream team

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Whoever decided to go with 2 seat cargo vans as loaners is a complete moron. Drove an hour from Palmdale, took my car back so I can pick up my kids. Common sense is lost, we are doomed.

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Jeremy Terena - Service Advisor, is the absolute best! Jeremy is professional, knowledgeable, attentive, respectful, and kind to all customers. Excellent in keeping you informed and with follow up.I was at Mercedes-Benz Valencia service center having a few things done to my car. Jeremy assisted me,...

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I went in today (2/8/24 @11:27) after being told from Mercedes of Arcadia that they couldn’t assist with the issue because the car was flagged in the system and that I needed to go to the dealer where the car was leased from.I then drove another hour to Valencia Spoke with Tony & Kurt Today. I left...

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Great customer service!

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I have to base this review on really one department at this dealership, the service department.Years ago we found out about a service bulletin for our ML55. We took it in and spoke with a service writer who promised to get back to us. That never happened. I went in to the dealership and talked to...

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Response from the owner Replied: Thank you so much, Karter! We appreciate your 5-star rating and support.

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Don't Trust Them!I took my vehicle in three times for the same issue and they still could haven't fixed it. Based off other reviews I'm seeing this is an ongoing issue.You guys should seriously consider a few things.1. Hire reliable mechanics.2. Where is the QC? How do you return a vehicle with the...

Response from the owner Replied: We apologize for the inconvenience, and we understand your frustration with the recurring issue. Our team is committed to providing reliable service, and we appreciate your feedback. Please reach out to us via text or call so we can further assist you in resolving this matter.

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Great Service

Response from the owner Replied: Thank you, Johnny! We appreciate your kind words.

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Response from the owner Replied: Thank you, NIKI, for the 5-star rating! We appreciate your support.

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If you want a really bad service this is your place , a waist of time and stuck up customer service representativesNever coming back again even if I have to go to another city to service my car

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Disappointing service from A-Z:Insisted on having possession of my car in order to place an order for a windshield. Claimed one was ordered and on the way; it mysteriously disappears. They held my vehicle for nearly three months (July 7 - Sept 3) and never fixed it nor offered a loaner vehicle. The...

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I got to lease the Mercedes Benz of 2023 from this place with salesman, but I had a bad experience with this dealer like a blinded signature, steal the my deposit $4000 of $5000 from this place. I deposited the downpayment of $5000. But they stole the $4000 of $5000, then they applied $1000 for...

Response from the owner Replied: We apologize for the negative experience you had with us regarding the deposit for your Mercedes Benz lease. We understand your frustration and want to assure you that we take your concerns seriously. We would like to assist you further, so please feel free to contact us via text or call so we can resolve this matter promptly.

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I recently worked with the Service Manager Kurt for some major unexpected repairs. Needless to say, I was not happy about the issues as I have been going to another Mercedes Benz dealer before this incident. Kurt was willingly available (within office hours) to answer my questions about the issues....

Response from the owner Replied: Thank you, Scott W! We appreciate your detailed feedback and are grateful for the opportunity to assist you during a stressful time. We're glad Kurt could address your concerns and ensure you felt comfortable with the repairs. Our entire team is dedicated to providing courteous and professional service.

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Took my GL 450 to get repaired at the dealer, they give me a diagnosis and prices for a few repairs that it needed it, long story short, it was the weekend of 4 of July and Chris TOROSYAN who was our advisor took time to book us a courtesy car for the time my car was being repaired (about a week)...

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I was served by Chris Torosyan at this service. It was a professional service. I am very pleased with the service, thank you very much for such a manager.

Response from the owner Replied: Thank you, Artur, for your kind words about Chris! We appreciate your feedback and are glad that you had a positive experience with our service.

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The location has top knotch customer service! Thank you, Mercedes Benz. Your selection of cars and staff are awesome! 🚗

Response from the owner Replied: Thank you, Emerald! We appreciate your kind words about our customer service and selection of cars. 🚗

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Its my best Dealership. Fabio (sales) is the guy to look for. Honestly he makes my purchase experience always the best. Fast and thorough always does his best to get me the best deal!!!! Thanks Fabio, you are the best, looking forward to the next EQ.

Response from the owner Replied: Thank you, Emad! Fabio is amazing! We appreciate your kind words and loyalty. See you for your next EQ!

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Response from the owner Replied: Thank you, Ron! We appreciate your 5-star rating!

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DO NOT GET YOUR CAR SERVICE HERE!!I went here to get my tires replaced, which were under warranty. Trisha the service advisor tried to charge me full price after another Mercedes informed me they are under warranty and should be replaced for the labor costs. She then told me 3 different prices and...

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Response from the owner Replied: We apologize for any inconvenience caused and would like to assist you further. Please contact us via text or call so we can address your concerns.

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This dealership is my all tie favorite for customer service!#California_RealEstate_Broker, #DrKerriJones

Response from the owner Replied: Thank you, Kerri! We appreciate your kind words and support. #grateful

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Delivered a new vehicle here. Unloading was a challenge due to space constraints, but it all worked out. Staff was courteous and helpful.

Response from the owner Replied: Thank you, Dale! We appreciate your understanding during the unloading process. Our team is always here to assist you.

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Mercedes Benz Valencia has the worst Service Department and they are liars!!! This Dealership does not even deserve a one star. I took my car to MB Valencia on 09/25/23 because one of my front tires kept on getting low air and I was told that it had a nail and had to be replaced. I also needed my...

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I would never recommend this dealer. I called the finance number to ask a question, and no one answers. I called Mercedes Corp and they tried calling the the dealer and got a voicemail. I tried calling Mercedes of Valencia again and just got the run around and more voicemails. Ever since they went...

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I took my EQS for repair and I’ve been a lot of other dealerships just the way this service advisor Trisha Maldonado take care of it. She was on top of every situation calling me every update keeping me posted. I have no words to describe how professional this person was I will definitely recommend...

Response from the owner Replied: Thank you, h h! Your kind words mean the world to us. Trisha Maldonado is truly dedicated to providing top-notch service, and we're so grateful for your recommendation. We can't wait to assist you again in the future!

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Response from the owner Replied: Thank you for your 4-star rating! We appreciate your support.

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Response from the owner Replied: Thank you so much for the 5-star rating, Cher Malla! We appreciate your support.

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Horrible customer service. I bought my car in to be serviced, Trisha told me it would be complete by 5pm that day. I didn’t get my car until 3 days later. No loaner cars available, i had to miss work. My concerns about my vehicle were not addressed until they day of pick up. I had to remind her why...

Response from the owner Replied: We apologize for the inconvenience and frustration you experienced during your recent service visit. It's important to us that our customers feel valued and heard. We're sorry for the delay in completing your car's service and for the lack of loaner cars available. We understand that this caused you to miss work and we apologize for the inconvenience. We will address the communication issue with Trisha to ensure that all customer concerns are properly addressed. If you have any further questions or need additional assistance, please feel free to contact us via text or call.

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Had a flat tire on Labor Day weekend and they replaced all the tires with the same ones for a good price. I was not happy about this situation ruining my plans but getting the tires replaced and an alignment done within 5 hours is really great. Highly recommend. My experience was only with the...

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I was searching for a car for a long time. I want to say by far Mercedes of Valencia had the best service. I want to say thank you to the salesman Zain. He went above and beyond and made my experience of buying a car unforgettable! Huge thanks for all the team of MBZ Valencia!

Response from the owner Replied: Thank you so much, Vitaliya! We're incredibly grateful for your kind words and for choosing Mercedes of Valencia. Zain and the entire team are thrilled to have been a part of your car buying journey. We appreciate your support and look forward to serving you again in the future!

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This is by far the worst service my boyfriend has ever received. He initially brought his car in because the ambient lighting on the drivers seat had split away from his chair. So Mercedes “repaired it,” however, once home we realized that the ambient lighting on not only the drivers seat was no...

Response from the owner Replied: We apologize for the inconvenience and frustration this has caused. We understand how important it is for your boyfriend to have his car's ambient lighting functioning properly. We apologize for the extended wait time and leaving the car in the sun. Please reach out to us via text or call so we can further assist you in resolving this issue.

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I was disappointed that I had to wait even with an appointment all day. The service advisor (Jeremy) never responded to my text asking for updates after saying he would and at 5pm told me that they never even looked at my vehicle. They stated that the parts were not available but I checked with the...

Response from the owner Replied: We apologize for the inconveniences you experienced during your recent visit. We understand your frustration with the wait and lack of communication from Jeremy. We appreciate you bringing the cleanliness issues to our attention as well. We strive to provide a clean and comfortable environment for our customers. We would like to make it right for you, so please reach out to us via text or call to discuss your concerns further and find a resolution.

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This is by far the worst service my boyfriend has ever received. He initially brought his car in because the ambient lighting on the drivers seat had split away from his chair. So Mercedes "repaired it," however, once home we realized that the ambient lighting on not only the drivers seat was no...

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Do not go to this dealership for anything, don’t buy a car from them because they will not provide service, don’t schedule a service with them because they make an appointment then hours left to your appointment they call and cancel my appointment by telling me we can’t give you a loner for more...

Response from the owner Replied: We apologize for any inconvenience caused and understand your frustration. We take your concerns seriously and would like to address them. Please contact us via text or call so we can further assist you with this matter.

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Response from the owner Replied: We're sorry to hear that you had a disappointing experience. Please reach out to us so we can assist you further.

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I would never buy a Mercedes again. The tires need air every other month. I have to go get them inflated much too often. Joe, with only 28k miles they are telling me I need new tires. Of course. It's broken down with my wife and 3 babies 2 hrs from home for no reason. I've brought it 3 x's to get...

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Worse Mercedes Benz dealer I have every seen. Tried to sell my girlfriend a tire saying there was a screw in it. The screw was sitting in the tread and not in the tire. They had NO customer waiting area and no loaner cars. Her car was in for normal service so they said no loaner for a 2 hour...

Response from the owner Replied: We apologize for the negative experience you and your girlfriend had at our dealership. We understand your frustration with the tire situation and the lack of amenities. We strive to provide excellent service and will address your concerns with our team. Please feel free to contact us at [phone number] for any further assistance.

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Unwillingness to help at the drive-up to look at a burned out headlight. Was told by parts that they could look at it. Tell me which one I needed then I could buy that parts but they wouldn’t even do that. I don’t recommend taking your car to Mercedes Valencia.

Response from the owner Replied: We apologize for any inconvenience you experienced during your recent visit. We understand how frustrating it can be when you need assistance with your car. Please feel free to contact us via text or call so we can further address your concerns and assist you in finding the right headlight.

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they called me that the loaner is ready and i can takemy car to this dealer for service, I drove 30 miles from west hills to valencia, once I get there they check the car and did all paper work even for loaner after 45 min being there cashier told me to wait for my loaner, after 5 min the service...

Response from the owner Replied: We apologize for the miscommunication and inconvenience you experienced during your recent visit. We understand how frustrating it can be to make a trip and not receive the expected service. We would like to assist you further and address your concerns. Please reach out to us via text or call so we can provide a resolution.

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I would give a 0 but that is not available. Poor poor customer service and run around but basically refuse to provide a loaner vehicle when planning to keep the vehicle most of the day

Response from the owner Replied: We apologize for the inconvenience you experienced with our customer service. We understand your frustration and will take your feedback into consideration to improve our services. Please feel free to contact us via text or call for further assistance.

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they called me that the loaner is ready and i can takemy car to this dealer for service, I drove 30 miles from west hills  to valencia, once I get there they check the car and did all paper work even for loaner after 45 min being there cashier told me to wait for my loaner, after 5 min the service...

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they called me that the loaner is ready and i can takemy car to this dealer for service, I drove 30 miles from west hills to valencia, once I get there they check the car and did all paper work even for loaner after 45 min being there cashier told me to wait for my loaner, after 5 min the service...

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The dealer service dept failed to return several calls and finally said that they do not provide loaners for cars unless there is a long term problem in excess of a day. That is ridiculous given the prices they charge.

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High price dealUnprofessional seller that doesn’t have enough information about the car’s options and made me buy car with different options that I need and just say sorry after that.Check another dealer before make decision.I was there for one recall with appointment but they didn’t do anything and...

Response from the owner Replied: We apologize for any inconvenience you experienced during your visit. We strive to provide accurate information about our vehicles and ensure customer satisfaction. We would appreciate the opportunity to address your concerns further. Please feel free to reach out to us via text or call.

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Didn't like Jeremy attitude. He wasn't having a good day or something and it showed in his behavior. He wasn't trying to assist us and tried to do the minimum. We resolved it with the manager and he was more professional. I do give the manager a much better review. He was professional and did a...

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It's Nice

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How much is a gas cap on Mercedes

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Few years ago we went here on a whim after having lunch. My brother and I wanted to get my mom a new car, but never thought we'd leave with a brand new Mercedes! James Kleinman provided a phenomenal experience. In the last few years, I've shopped for a few vehicles and no one has even came close to...

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Went in to grab a car I had in mind walked out with something waaay better all  thanks to SHAREEF who made the process so easy. His knowledge and ability to pull strings made our entire year!! Got a crazy insane deal. Thank you so much Shareef for your patience and kindness. We couldn't be happier....

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Went in to grab a car I had in mind walked out with something waaay better all thanks to SHAREEF who made the process so easy. His knowledge and ability to pull strings made our entire year!! Got a crazy insane deal. Thank you so much Shareef for your patience and kindness. We couldn't be happier....

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They are professional,they know there product's.

Response from the owner Replied: Thank you so much, Mercedes! We truly appreciate your kind words and are grateful for your support. Our team takes pride in their professionalism and product knowledge, and we're thrilled that Mr. Rhoads made such a positive impression on you. We're here for you whenever you need us. 👍

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One of the best dealers in Southern California, I loved the service received here the gentleman helping me was very energetic and happy to assist my wife in buying a new car. He made our transaction very fun and ease. Didn’t feel any pressure during the process. Thank you Alex Sirounian.

Response from the owner Replied: Thank you so much for your kind words, Jacob! We're thrilled to hear that you had a great experience at our dealership. We appreciate your business and look forward to serving you again in the future.

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My man Alex came through once again. I’ve been getting all my cars through him for a few years now. Never had any issues! Love the new GT63 bro!

Response from the owner Replied: Thanks for your continued support, Levon! We appreciate your loyalty and are thrilled to hear that you're enjoying your new GT63.

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One of the best dealers in Southern California, I loved the service received here the gentleman helping me was very energetic and happy to assist my wife in buying a new car. He made our transaction very fun and ease. Didn't feel any pressure during the process. Thank you Alex Sirounian.

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Walked in and was greeted right away, my man Alex Sirounian who is one of the Sales Consultants here. I wanted to see the new S class and he not only I should see it, I should test drive it. Long story short, I ended up buying the car. Well done buddy , absolutely love it. If your in need of a new...

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Amazing people and really good customer service at parts and service

Response from the owner Replied: Thank you for your kind words, Luis! We're thrilled to hear that you had a great experience with our team. :)

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I went to this dealership to have my lower grill replaced on my 2022 C300. They kept the car for two days, during which they quoted me a cost of over $6,000.00, attempt to milk me or my insurance company. On the second day, they called me and told me the replacement parts would take weeks. What I...

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This is the kind of review that I love to post: I found an amazing and honest car salesman!!! Most of you understand that this is like finding a unicorn in the street. After what I went through before, I was terrified about going car shopping by myself. I did a ton of research going in and knew I...

Response from the owner Replied: Thank you so much for sharing your amazing experience with Jacob and Daniel at Mercedes Valencia! We are thrilled to hear that they went above and beyond to help you find a new car and make the process stress-free. We truly appreciate your recommendation and look forward to serving you for years to come.

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If I could give less than one star I would. Don't go to this dealership unless you want to be ripped off, harassed or hear other unprofessional content. If I could give my car back to this dealership I would. They have a history if you search online for mistreatment and misconduct with clients...

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(Translated by Google) The best experience I've ever had, the staff is very friendly, they provide quality assistance to their customers.(Original)La mejor experiencia que he podido tener el personal es muy amable, ellos dan asistencia de calidad a sus clientes.

Response from the owner Replied: Thank you so much for your 5-star review, Juan! We're thrilled to hear that you had a great experience with our friendly staff and that we were able to provide quality assistance.

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The parts department had the exact Original Mercedes-Benz factory part that we needed. Thank you!

Response from the owner Replied: Thank you for your 4-star review! We're glad to hear that our parts department was able to provide you with the exact Original Mercedes-Benz factory part you needed. If you ever need any further assistance, please don't hesitate to contact us via text or call.

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Great customer service! Highly recommended!

Response from the owner Replied: Thank you for the kind words, Justin! We appreciate your recommendation and are thrilled to hear that you had a positive experience with our customer service team.

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Response from the owner Replied: Thank you for the 5-star rating, Jaime! We appreciate your support.

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Had routine service on my car. Waited for hours in the service center as they no longer provide loaner cars. Should have something other than sports on the tv. There were 4 ladies waiting, and the sports casters were YELLING about basketball. Volume was way too loud. Left with a very light pocket...

Response from the owner Replied: We apologize for the inconvenience caused during your visit for routine service. We appreciate your feedback and will take your suggestions into consideration for future improvements. You can always contact us via text or call for further assistance.

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I had a 2023 EQS580 on order for over11 months.  .y salesman, Jim Kleinman, would not keep in touch with me regarding this car.  I had asked him to text a note every couple of weeks and let me know my car's status.  He dod that for a couple of months  and then I didn't hear from him for 7 months....

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I had a 2023 EQS580 on order for over11 months. .y salesman, Jim Kleinman, would not keep in touch with me regarding this car. I had asked him to text a note every couple of weeks and let me know my car's status. He dod that for a couple of months and then I didn't hear from him for 7 months. ...

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I got a great deal from Kasra Foroutan. Sy Khalili AND Yesenia Silva are also awesome. Easy and straight-forward to work with. Very friendly and courteous. Clean dealership.I hope I can get another good deal the next time my lease is up!

Response from the owner Replied: Thank you so much for the 5-star review, John! We appreciate your kind words about Kasra, Sy, and Yesenia. We're thrilled to hear that you had an easy and friendly experience at our dealership. Looking forward to helping you with your next lease!

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The service manager and manager are outstanding examples of customer service! I had an issue with an aftermarket lowering that was wearing my tires and they took care of it expertly! Highly recommended!!! Thank you!

Response from the owner Replied: Thank you so much for your kind words, Diane! We're thrilled to hear that our service and management team were able to provide you with outstanding customer service and resolve your issue with expertise. Your recommendation means the world to us!

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