Let me start by saying I got an AMAZING deal on my 2026 c43 But, the dealership could have done a few things better. I waited 1 week to complete this survey specifically to see if they will follow up with me. 1 week has past and I have no follow up. I started my car purchase journey with Leila....

Read more

I am writing to express my profound disappointment with the recent experience at your service department, which has unfortunately marred my otherwise positive history with the Mercedes-Benz brand. As a loyal customer with multiple Mercedes vehicles, including a brand new GT 63 that I recently...

Consumer Replied: I have to say, every time I think about Mercedes-Benz of Valencia, I cringe. This establishment has shown zero professionalism within their service department. I am now going on four weeks with zero response to damage that was done while my vehicle was in their possession. Over the years, I have dealt with luxury and exotic dealerships throughout the state—Beverly Hills McLaren, for example, is a top-notch establishment. Their customer service, sales, and especially their service department are the absolute best in the business. You can confidently drop off your vehicle for service, hand them the keys, and walk away without a second thought. Not so with Valencia Mercedes-Benz. When dropping a vehicle off there, you must take detailed photos and do a walk-around video at the time of drop-off or mark my words, you will regret that decision. The sheer lack of professionalism combined with the finger-pointing about who’s to blame for the damage to my vehicle is absolutely absurd. This disgraceful behavior has not only ruined my faith in Mercedes-Benz of Valencia but has also severely tarnished my opinion of the Mercedes-Benz brand itself. Do better.

Read more

I purchased a Certifed Pre-Owned MB 580 GLS as a surprise for my wife, and wanted to give it to her on Valentine's Day. I found the vehicle online and I dealt with Zena Samaha and David Amin over the phone and via text messaging. I was very excited to find a car that I wanted and my wife would...

Read more

Let’s begin by saying this is not in any way sour grapes. I purchased the vehicle I wanted at the price I wanted, at the financing rate % I wanted, for the length of loan term I wanted, and the monthly payment I wanted. Additionally, I got the value I was seeking for my trade in vehicle. All wins....

Read more

Let’s begin by saying this is not in any way sour grapes. I purchased the vehicle I wanted at the price I wanted, at the financing rate % I wanted, for the length of loan term I wanted, and the monthly payment I wanted. Additionally, I got the value I was seeking for my trade in vehicle. All wins....

Read more

They told me they did not like to deal with out of state buyers because it's too much hassle with getting the car loaded on the transport, and inspection, etc. They would not negotiate because I am out of state. Used Car manager will not return my calls or emails. What a dud !

View on Cars.com

Exceptional service from a team that truly cares!" I want to thank Evette, Kurt and Jonathan for the excellent level of customer service we received. A smile goes a long way and these three were very personable. I communicated some concerns and these three in particular made me feel valued and...

Read more

Exceptional service from a team that truly cares!” I want to thank Evette, Kurt and Jonathan for the excellent level of customer service we received. A smile goes a long way and these three were very personable. I communicated some concerns and these three in particular made me feel valued and...

Read more

we have a 2025 Mercedes benz vehicle, only 3 months old with so many mechanical problems, we have made several attempts to schedule service for the last 2 weeks spoke to Dereck who promise to call us back to schedule service till today he haven't scheduled service for our car, we also request a...

Read more