Let’s begin by saying this is not in any way sour grapes. I purchased the vehicle I wanted at the price I wanted, at the financing rate % I wanted, for the length of loan term I wanted, and the monthly payment I wanted. Additionally, I got the value I was seeking for my trade in vehicle. All wins....

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Let’s begin by saying this is not in any way sour grapes. I purchased the vehicle I wanted at the price I wanted, at the financing rate % I wanted, for the length of loan term I wanted, and the monthly payment I wanted. Additionally, I got the value I was seeking for my trade in vehicle. All wins....

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They told me they did not like to deal with out of state buyers because it's too much hassle with getting the car loaded on the transport, and inspection, etc. They would not negotiate because I am out of state. Used Car manager will not return my calls or emails. What a dud !

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Exceptional service from a team that truly cares!" I want to thank Evette, Kurt and Jonathan for the excellent level of customer service we received. A smile goes a long way and these three were very personable. I communicated some concerns and these three in particular made me feel valued and...

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Exceptional service from a team that truly cares!” I want to thank Evette, Kurt and Jonathan for the excellent level of customer service we received. A smile goes a long way and these three were very personable. I communicated some concerns and these three in particular made me feel valued and...

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we have a 2025 Mercedes benz vehicle, only 3 months old with so many mechanical problems, we have made several attempts to schedule service for the last 2 weeks spoke to Dereck who promise to call us back to schedule service till today he haven't scheduled service for our car, we also request a...

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You might get a good deal on a new car here, but the service department is really bad. Advisor Derek and his team are like clowns pretending to have any clue or knowledge of what they are doing. I had to bring my car in 6-7 times over a year for the same issue. The car communication module needed...

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It’s beautiful

Response from the owner Replied: Thank you, Sargis! We truly appreciate your kind words and are glad you found it beautiful.

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Had my E350 in for repairs to a Wheel and tire, was told that I needed two wheels and tires, they could not assist in finding used or less expensive products but only new (at least that is what they say). Service staff Scott is the posterchild for overpromise and under deliver!!! Promising one...

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I recently called the Parts Department at Mercedes of Valencia and had an extremely frustrating experience. I was put on hold for a long period, and just as I thought someone was finally going to assist me, the call was abruptly disconnected — literally right before closing time. It’s clear that...

Response from the owner Replied: Lsx_, I truly apologize for the frustrating experience you encountered with our Parts Department. Your concerns about being put on hold and the call disconnection are completely valid, and I understand how disappointing that must have been for you. We strive for excellent customer service, and I appreciate your feedback as it helps us improve. Please feel free to reach out via text or call if you would like further assistance or to discuss this matter.

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We have bought our last 3 cars from Jim Kleinman. He keeps things real. He doesn't force any car on you. Every time, he asks us for our budget (we bring our market researched price range, of course) , car model that we want and our needs. He gets that genuine, good service brings back repeat...

Mercedes V. Replied: Dear Nicole,Thank you for taking the time to provide us with feedback. We review all the feedback we receive and enjoy hearing about your positive experiences!It pleases me to hear that your experience with Jim was a great one! I hope you are enjoying your new Mercedes GLC 300! Should you need any assistance in the future with your vehicle, please do not hesitate to get in contact with us. Our service team will be more than happy to help you with anything you need.Thank you again for your business, we look forward to welcoming you back to Mercedes Benz of Valencia in the future!Best wishes,Chris

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I was SO determined to get a car this past weekend and i DID get a car! Ethan, Sy, Fabio, & Kaz were amazing!! Ethan was our sales guy and he was SO GREAT!!! He was friendly, nice, assertive, everything. He ran around the lot, he drove the cars to my husband and i, so we can see them better. He...

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Response from the owner Replied: Thank you, Gretch, for the fantastic 5-star rating; we truly appreciate your support!

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I've brought my vehicle here for service a few times and they lack on customer service every time. It's just not a welcoming experience ever. So much so that while I live in Santa Clarita, I would rather take the car for service and repairs all the way in Beverly Hills. I will never come back here...

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