we have a 2025 Mercedes benz vehicle, only 3 months old with so many mechanical problems, we have made several attempts to schedule service for the last 2 weeks spoke to Dereck who promise to call us back to schedule service till today he haven't scheduled service for our car, we also request a...

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You might get a good deal on a new car here, but the service department is really bad. Advisor Derek and his team are like clowns pretending to have any clue or knowledge of what they are doing. I had to bring my car in 6-7 times over a year for the same issue. The car communication module needed...

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It’s beautiful

Response from the owner Replied: Thank you, Sargis! We truly appreciate your kind words and are glad you found it beautiful.

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Had my E350 in for repairs to a Wheel and tire, was told that I needed two wheels and tires, they could not assist in finding used or less expensive products but only new (at least that is what they say). Service staff Scott is the posterchild for overpromise and under deliver!!! Promising one...

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I recently called the Parts Department at Mercedes of Valencia and had an extremely frustrating experience. I was put on hold for a long period, and just as I thought someone was finally going to assist me, the call was abruptly disconnected — literally right before closing time. It’s clear that...

Response from the owner Replied: Lsx_, I truly apologize for the frustrating experience you encountered with our Parts Department. Your concerns about being put on hold and the call disconnection are completely valid, and I understand how disappointing that must have been for you. We strive for excellent customer service, and I appreciate your feedback as it helps us improve. Please feel free to reach out via text or call if you would like further assistance or to discuss this matter.

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We have bought our last 3 cars from Jim Kleinman. He keeps things real. He doesn't force any car on you. Every time, he asks us for our budget (we bring our market researched price range, of course) , car model that we want and our needs. He gets that genuine, good service brings back repeat...

Mercedes V. Replied: Dear Nicole,Thank you for taking the time to provide us with feedback. We review all the feedback we receive and enjoy hearing about your positive experiences!It pleases me to hear that your experience with Jim was a great one! I hope you are enjoying your new Mercedes GLC 300! Should you need any assistance in the future with your vehicle, please do not hesitate to get in contact with us. Our service team will be more than happy to help you with anything you need.Thank you again for your business, we look forward to welcoming you back to Mercedes Benz of Valencia in the future!Best wishes,Chris

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I was SO determined to get a car this past weekend and i DID get a car! Ethan, Sy, Fabio, & Kaz were amazing!! Ethan was our sales guy and he was SO GREAT!!! He was friendly, nice, assertive, everything. He ran around the lot, he drove the cars to my husband and i, so we can see them better. He...

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Response from the owner Replied: Thank you, Gretch, for the fantastic 5-star rating; we truly appreciate your support!

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I've brought my vehicle here for service a few times and they lack on customer service every time. It's just not a welcoming experience ever. So much so that while I live in Santa Clarita, I would rather take the car for service and repairs all the way in Beverly Hills. I will never come back here...

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If i could give 0 star i would. I have a 2023 sl63 and took my car with every check engine light possible. Shop foreman kurt cordero refused to help. He kicked me out and told me to leave. Previous notes on my car stated theres nothing wrong when my cars battery keeps dying and nothing is working....

Response from the owner Replied: Arthur, I’m truly sorry to hear about your experience and understand how frustrating this must be for you. It’s concerning to hear about the lack of assistance you received regarding your SL63 and the issues with your battery. Your feedback is important, and we want to make this right. Please feel free to reach out via text or call so we can address your concerns and find a solution together.

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We've been coming to this reliable dealership, since 2001, and the experience has always been highly positive!In our most recent visit, we were taken care of immediately, because one of our warning lights lit up, on the way to a family gathering. The problem was fixed, and we were on our way, in...

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My experience with Mercedes Benz Valencia has been nothing short of disastrous, and it’s a situation that no one should have to endure when investing in a luxury vehicle. I purchased a 2023 G63 G Wagon for over $200,000, expecting the highest level of service and quality that the Mercedes-Benz name...

Response from the owner Replied: Ken, I truly apologize for the frustrating experience you've had with your 2023 G63 G Wagon and understand how disappointing it must be to encounter these significant issues, especially given your investment. Your concerns about the oil loss and door damage are completely valid, and it's concerning to hear that our staff did not provide the support you needed. We strive for the highest standards of service and accountability, and I'm sorry that we fell short in your case. Please feel free to reach out via text or call so we can work together to resolve these matters and restore your confidence in us.

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Scott from Service had terrible customer service with such a rude and unprofessional attitude and tone. I called for some assistance and help with a possible repair and he talked to me with a demeaning attitude and hung up on me.

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Go to Shareef. He's a real closer. Straight shooter. No bs. Exactly what you want when buying a luxury car. Promote him.

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I entered the dealership and was greeted by the manager and he introduced me to a salesman who was less than enthusiastic to show me vehicles and or explain any details of the vehicle! I was cross shopping with Porsche, BMW, and Audi and received much better service and attention! I was not allowed...

Response from the owner Replied: Hi Christian. Thank you for taking the time to leave your feedback. I would like to discuss more with you if possible. If it isn't too much trouble, please call my direct line 661-753-5507 or email me directly shawn.khan@mbzvalencia.com. Thank you again and have a great day.

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Response from the owner Replied: Thank you, Mike, for your 4-star rating; we appreciate your support and are glad you had a positive experience.

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Response from the owner Replied: Thank you, Kris, for the fantastic 5-star rating; we truly appreciate your support!

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INCREDIBLE. Buying a car with Fabio was easily the best car-buying experience my wife and I have ever had. He is honest, straightforward, and helpful without any pushy sales or pressure tactics. I will emphatically refer all my friends, family, and clients to work with Fabio (Fleet Manager) and Sy...

Response from the owner Replied: Thank you, Joey! We're so glad you and your wife had such a positive experience with Fabio and Sy; your kind words mean a lot to us. We appreciate your referrals and hope to see you again soon!

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Stay away! Bad management from service advisors and service managers. Calling Benz USA corporate tomorrow to report them. Inflating hours on simple services

Response from the owner Replied: We strive to offer the best customer service, and it's clear we fell short this time. We take communication seriously and will address this issue with our team immediately.

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Scammers! Charging inflated hours for simple work! Do not come here for service

Response from the owner Replied: We strive to offer the best customer service, and it's clear we fell short this time. We take communication seriously and will address this issue with our team immediately.

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Got scammed here! STAY AWAY! Charged $6,000 for oil change claiming it took 5.5 hours for this service! Service manager Tony kicked me out the dealership because I called them out. SCAMMERS

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a benz is a benz, no matter where you buy it. A repair is a repair, no matter who performs it. But service Isn't always the same. This place is good. they return calls, no other dealership returned my call.

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Response from the owner Replied: Thank you, Vartan, for the 5-star rating; we appreciate your support and look forward to serving you again!

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The service team is incredibly unprofessional and puts no effort into diagnosis or repairs. They initially said they could not find any problems and even after taking them on a test drive myself and showing them the severe mechanical issues, they still try to claim there are no issues. I’m not sure...

Response from the owner Replied: We strive to offer the best customer service, and it's clear we fell short this time. We take communication seriously and will address this issue with our team immediately.

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Response from the owner Replied: Thank you, Juan, for your 5-star rating; we truly appreciate your support!

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Horrible service and poor communication skills. They’ll give you information on the wrong vehicles, and if you drop off your car they won’t even try to give you a call, or return your calls to give you updates.

Response from the owner Replied: We strive to offer the best customer service, and it's clear we fell short this time. We take communication seriously and will address this issue with our team immediately.

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Service advisors at this location are very unprofessional. I’ve dealt with a couple that are rude and stuck ups! No sort of communication, I need to reach out in order to get an update on my car and still don’t responded to! The lack of communication is ridiculous. What’s the point of even having an...

Response from the owner Replied: We strive to offer the best customer service, and it's clear we fell short this time. We take communication seriously and will address this issue with our team immediately.

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Thanks Victoria in Service Department, for your Great Service on taking care of the problem with the Lug Wrench lock , Very Much

Mercedes V. Replied: We're glad Victoria in the Service Department could assist you with the lug wrench lock issue. We appreciate your kind words and look forward to serving you again!

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Thanks Victor in Service Department, for your Great Service on taking care of the problem with the Lug Wrench lock , Very Much

Mercedes V. Replied: We're glad Victoria in the Service Department could assist you with the lug wrench lock issue. We appreciate your kind words and look forward to serving you again!

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I have a fleet of Mercedes RVs and have visited many Mercedes service centers throughout the years. I have to say, the Mercedes center in Santa Clarita is BY FAR the best one I've ever worked with. The team there is super knowledgeable, friendly and accommodating! They go out of their way to check...

Mercedes V. Replied: Thank you so much for your wonderful feedback! We're thrilled to hear that our team at Mercedes-Benz of Santa Clarita has provided you with exceptional service for your fleet of RVs. We take great pride in being knowledgeable, friendly, and accommodating, and it's fantastic to know that our efforts stand out. We look forward to continuing to serve you

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My windshield on my daughter's EQB cracked, I've called service and spoke to Tamir Reichman. He was amazing, so helpful. Next time you need service, ask for Tamir, you will never work with anyone else but him.

Mercedes V. Replied: Thank you for sharing your experience! We're thrilled to hear that Tamir was able to assist you so well with your daughter's EQB windshield issue. We'll be sure to pass along your kind words to him. He's truly an asset to our team

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Be careful with this location they try to charge your extra fees, even though you have warranty, they try to come out with it might not be covered. They’re technicians need to get paid for the time that they look at the vehicle. never had this problem before at any Mercedes dealer

Response from the owner Replied: We strive to offer the best customer service, and it's clear we fell short this time. We take communication seriously and will address this issue with our team immediately.

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Scamming people by making them believe that their car is gonna blow up if they don't do the extremely expensive service that the car doesn't really need, especially to women.

Mercedes-Benz Of V. Replied: Thank you for your feedback, and we sincerely apologize for your recent experience. This is not the level of service we strive to provide, and we understand your concerns. We always aim for transparency and trust with our customers, and we regret that you felt pressured during your visit. Your feedback will be shared with our team to ensure this doesn’t happen again.We would appreciate the opportunity to discuss this with you further and make things right. Please reach out to us directly at [contact info], and we’ll work to address your concerns. Thank you again for bringing this to our attention.

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Love their customer service and support. Have been coming here for leases and I can say they are the best.William always takes care of us, make hassle free, super easy experience. Highly recommend this dealership.

Mercedes V. Replied: Thank you so much for your wonderful feedback! We're thrilled to hear that our team at Mercedes-Benz of Santa Clarita has provided you with exceptional service

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My car was serviced here last year, great experience. Not this time, though. Made an appointment, but they didn't even start on the car until the next day (just a routine Service B). No loaner available, so they grudgingly supplied an Uber ride. Service advisor aggressively tried to push several...

Mercedes-Benz Of V. Replied: Thank you for your feedback, and we sincerely apologize for your recent experience. This is not the level of service we strive to provide, and we understand your concerns. We always aim for transparency and trust with our customers, and we regret that you felt pressured during your visit. Your feedback will be shared with our team to ensure this doesn’t happen again.We would appreciate the opportunity to discuss this with you further and make things right. Please reach out to us directly at [contact info], and we’ll work to address your concerns. Thank you again for bringing this to our attention.

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I’m so grateful for Jim Kleinman at MB in Valencia! I have never had so much fun getting into a new car before and I honestly attribute it to Jim for being such a great sales consultant. He was knowledgeable about the cars, a pleasure to chat with, and answered all of my questions without any...

Response from the owner Replied: Thank you, Narine! We're so glad to hear you had a great experience with Jim at MB in Valencia and that he was able to make your car buying process enjoyable. Your recommendation means a lot to us!

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Fabio is the best! I was referred to him by Solo, who has always taken care of my family's needs when it comes to cars. I wouldn't go anywhere else but here. I am always supported and taken care of. They treat me like family and go out of their way for me and my family! I love these guys! And I love...

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I'm so grateful for Jim Kleinman at MB in Valencia! I have never had so much fun getting into a new car before and I honestly attribute it to Jim for being such a great sales consultant. He was knowledgeable about the cars, a pleasure to chat with, and answered all of my questions without any...

Mercedes-Benz Of V. Replied: Thank you so much for your kind words! We're thrilled to hear about your fantastic experience with Jim Kleinman at MB in Valencia. It's wonderful to know that he made the car-buying process enjoyable and informative for you. We'll be sure to pass along your compliments to Jim—he'll be delighted to hear this! If you need anything in the future, feel free to reach out. Enjoy your new car, and thank you again for choosing us!

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I have been a Mercedes owner for four years and am very disatisfied with the customer service I have recieved over the years! I don't intend on purchasing another! I have paid twice for an extended warrantee and everytime i bring my car in for a problem on their end, I leave upset and dissatisfied!...

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My windshield got a crack in it and it needed to be replaced. I called them to ask for a quote and they did not respond. Very disappointing. When I reached out on their website they still failed.

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Fantastic!Thank you,People here are nice… the staff have always been pleasant and supportive

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Service sucks here bottom line and a waste of time taking your car in. I have to drive to keys now way out of my way so I can actually get quality service.

Mercedes-Benz Of V. Replied: Thank you for your feedback, and we sincerely apologize for your recent experience. This is not the level of service we strive to provide, and we understand your concerns. We always aim for transparency and trust with our customers, and we regret that you felt pressured during your visit. Your feedback will be shared with our team to ensure this doesn’t happen again.We would appreciate the opportunity to discuss this with you further and make things right. Please reach out to us directly at [contact info], and we’ll work to address your concerns. Thank you again for bringing this to our attention.

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I have contacted the service center for my 2022 Sprinter Van, despite the smoking verification and inspection procedures. The service center has delayed my arrival by 4 or more days, and I recently fixed my car myself following YouTube for 10 minutes and the next day passing the inspection.Thank...

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Not Scamming people by making them believe that their car is gonna blow up if they don't do the extremely expensive service that the car doesn't really need, especially to women.

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I recently purchased a Mercedes Benz Sprinter Van from Valencia Mercedes Benz Dealership, and I couldn't be more thrilled with the entire experience. Ethan Zinshteyn and Sales Manager Daniel Medina provided exceptional service from start to finish.Ethan was incredibly knowledgeable about the...

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I recently purchased a Mercedes Benz Sprinter Van from Valencia Mercedes Benz Dealership, and I couldn't be more thrilled with the entire experience. Ethan Zinshteyn and Sales Manager Daniel Medina provided exceptional service from start to finish.Ethan was incredibly knowledgeable about the...

Mercedes-Benz Of V. Replied: Thank you so much for sharing your fantastic experience with Ethan Zinshteyn, Daniel Medina, and the team at Valencia Mercedes-Benz! We're thrilled to hear that they provided such exceptional service and made your Sprinter Van purchase smooth and enjoyable. Ethan’s knowledge and dedication, along with Daniel’s commitment to getting you the best deal, are truly what we strive for.We’re grateful for your recommendation and look forward to assisting you in the future. Enjoy your new Sprinter Van, and thank you for choosing Valencia Mercedes-Benz!

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FABIO! You're the best! This is the second car we've bought from him. Super knowledgeable, attentive, and will make you laugh the entire time! Super satisfied with our purchases and will go to him for any future Mercedes Benz sales! Thank you Fabio for the best service!

Mercedes-Benz Of V. Replied: Thank you for the amazing shoutout! We're so glad to hear that Fabio made your car-buying experience enjoyable once again. He truly goes above and beyond to make the process fun and seamless. We'll be sure to share your kind words with him—he’ll be thrilled! We look forward to helping you with any future Mercedes-Benz needs. Enjoy your new car, and thanks again for your continued trust in us!

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FABIO! You're the best! This is the second car we've bought from him. Super knowledgeable, attentive, and will make you laugh the entire time! Super satisfied with our purchases and will go to him for any future Mercedes Benz sales! Thank you Fabio for the best service!

Mercedes V. Replied: Thank you for the amazing shoutout! We're so glad to hear that Fabio made your car-buying experience enjoyable once again. He truly goes above and beyond to make the process fun and seamless. We'll be sure to share your kind words with him—he’ll be thrilled! We look forward to helping you with any future Mercedes-Benz needs. Enjoy your new car, and thanks again for your continued trust in us!

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I recently purchased a Mercedes Benz Sprinter Van from Valencia Mercedes Benz Dealership, and I couldn't be more thrilled with the entire experience. Ethan Zinshteyn and Sales Manager Daniel Medina provided exceptional service from start to finish. Ethan was incredibly knowledgeable about the...

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I recently purchased a Mercedes Benz Sprinter Van from Valencia Mercedes Benz Dealership, and I couldn't be more thrilled with the entire experience. Ethan Zinshteyn and Sales Manager Daniel Medina provided exceptional service from start to finish. Ethan was incredibly knowledgeable about the...

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I thought the mechanics were good, but they have their hands tied behind their backs a bit by the process that they have to go through. They must check all codes in order that they are spit out of the machine. This place is very expensive, and the mechanics are not allowed to use intuition. Scott...

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Fabio was absolutely fantastic! Extremely friendly, professional and knowledgeable. This was my first time buying a car and he made the process very easy. Thank you, Fabio!

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I just moved back to Valencia and have been contemplating buying new car. This would have been my sixth Mercedes purchase. I have been scouring the Internet looking for the exact model and color that I wanted. I saw that Mercedes Valencia had one so I finally decided to go today in the late...

Mercedes-Benz Of V. Replied: I’m truly sorry to hear about your experience at our dealership. We strive to provide excellent service to every customer, and it’s clear we fell short during your visit. Your feedback is invaluable, and I’ll be sure to share it with our team to ensure this doesn’t happen again.We’d appreciate the opportunity to make things right and possibly regain your trust. If you’re open to it, please contact us directly at [contact info] so we can address your concerns personally. Thank you for bringing this to our attention, and we hope to have the chance to improve your experience with us in the future.

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This team is top notch. They were extremely helpful and attentive to the needs of the customer. They helped me get my first Mercedes!

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Stay away. Went there to test drive and lease EQE450+ for my wife. Sales person was great. Very nice and polite.After test drive he took me to his managers office to work the numbers. I had done my homework and now what's advertised on Mercedes website so just wanted to get national Ad lease on it....

Mercedes-Benz Of V. Replied: I’m truly sorry to hear about your experience at our dealership. We strive to provide excellent service to every customer, and it’s clear we fell short during your visit. Your feedback is invaluable, and I’ll be sure to share it with our team to ensure this doesn’t happen again.We’d appreciate the opportunity to make things right and possibly regain your trust. If you’re open to it, please contact us directly at [contact info] so we can address your concerns personally. Thank you for bringing this to our attention, and we hope to have the chance to improve your experience with us in the future.

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