I like that you had a selection and that ev in sales was able to locate some other options and had a car shipped to us, though we did not buy the used van, we did come back and buy a new one. I want to say the whole place made us feel welcomed from the moment we stepped on to the lot

View on Cars.com

I would like to thank Joseph Aguila, Sidney Woolen, and Kasra Foroutan for their help with my recent Mercedes-Benz purchase. Joseph was my salesperson and stayed in communication throughout the process. He was friendly, professional, and always available when I had questions about the...

Read more

My Sales executive, Joseph Aquila, was professional in all regards and exceptionally helpful. Moreover, the Finance Manager, Roddy Masihi, was equally helpful and accommodating in all respects. I would recommend the dealership without hesitation or reservation.

View on Cars.com

Fantastic customer service! They took great care of my Sprinter van and kept me in the loop w/ the service from the get go. Turned the vehicle around very quickly. Definitely the best Mercedes dealership SoCal I highly recommend.

View on Cars.com

Excellent service, great communication with me, and timely. Very professional and I also appreciated the video inspection to see everything rather than just a piece of paper.

View on Cars.com

My service writer Tamir was super helpful and the technician was very knowledgeable and explained everything thoroughly

View on Cars.com

The Service team really took care of my wife’s vehicle and they even provided a loaner while the repairs were being made

View on Cars.com

I’ve been a customer for years, I have serviced all my Mercedes here and I’m very happy, customer service is great and I appreciate good communication.

View on Cars.com

Great experience, staff was very helpful and answered all my questions! Big thank you to Trisha for going above and beyond!

View on Cars.com

We had a positive experience at the dealership. The sales consultant Joseph was very pleasant, professional and knowledgeable. Thank you, Joseph

View on Cars.com

Best dealership in town very friendly super caring. They welcome you as soon as you walk in. They're just amazing.

View on Cars.com

Best dealership I have been to. Very professional, nice, kind and understanding. Very polite and respectful. Love it

View on Cars.com

Jeremy was great! Sadly the problem I brought it in for is not fixed-tried twice at Keyes but they were jerks-at least your folks are friendly! And they washed my van which is appreciated! I’ll be out for try #4!

View on Cars.com

Mercedes-Benz of Valencia was very professional and speedy when updating me with my service. I will definitely go back to them for my future services.

View on Cars.com

Always easy to schedule, drop off and pick up every single time I need to come in.

View on Cars.com

I have scheduled an appointment to address a recall and to get to check and advised on message display on the dashboard "front left malfunction and required service". Ed was my service guy and he told me that he will take care of the recall but it will cost me $300.00 for diagnosis the problem. ...

Read more

Service was very professional, they provided a neat clean office a video of the vehicle inspection and easy payment option and since I’ve picked up my car very good work. I will be back again.

View on Cars.com

Best Mercedes Benz Service Department I have ever been grate customer service . Thank you Evett.

View on Cars.com

Fabio was very nice, patient and considerate of what I was looking for, the budget, and very kind to work with us. Thank you for the wonderful customer service! We will refer our friends to this dealership.

View on Cars.com

My first visit for service all went well. I’ll be using the service from now on

View on Cars.com

Derrick is just a Angel., I am very pleased with the service., he take his time and explain what I need., & why

View on Cars.com

Excellent service and great customer relation!! Would highly recommend it. Tamir, my service advisor was so friendly respectful and courteous.

View on Cars.com

Trisha was very helpful and kept me informed the entire time during my service with her.

View on Cars.com

My car was fixed in no time and they took care of it very professionally and helped me with every information which i needed

View on Cars.com

Purchased my 3rd MB from MB of Valencia. Always a great deal and great experience

View on Cars.com

Our service manager, Jeremy, was amazing! He was easy to communicate with and was so helpful in expediting things for us!

View on Cars.com

The best customer service over all, always helpful and finding solutions to keep customers happy.

View on Cars.com

The experience is very good. My English is very bad, and the translation software completes the whole transaction process.

View on Cars.com

I had a great experience at Mercedes-Benz of Valencia. The entire team was very friendly, welcoming, and easy to work with throughout the process. They made me feel comfortable and took the time to answer my questions without any pressure. The only minor downside was that the process took a bit...

Read more

Evette has provided an outstanding service. she was not only professional but also very caring and understanding. she is an asset for Mercedes Benz of Valencia. Thank you Evette..

View on Cars.com

Thank you for taking care of my Mercedes, I know it’s in good hands when I drop it off. Derek from service always has taken care of us , Thanks again…

View on Cars.com

I had a great experience working with Shadi at Mercedes-Benz of Valencia. He was professional, patient, and very helpful throughout the entire process. He answered all my questions clearly and made everything smooth and stress-free. I truly appreciate his honesty and excellent customer service....

Read more

This dealership’s service department is a unique one. I’ve been in contact with them for sometime and I do take the pleasure of working with them every time so far. I highly recommend their team.

View on Cars.com

I love my local MBZ dealership here in Valencia, Ca. They are customer oriented, friendly and honest!

View on Cars.com

This is my second lease this past year. I refered a friend and now my family because of the amazing care of Sidney and Amanda! Thank you so always taking good care of my friends, family and myself, Sid! truly appreciate you! Kristina P.

View on Cars.com

My service advisor Shadi was very corteous and professional. My vehicle was done on time.

View on Cars.com

Derek is excellent and my service is always completed perfectly. I have been doing business there for the last decade

View on Cars.com

Friendly and professional service. Work was done within promised time and cost estimate. Highly recommended!

View on Cars.com

Very responsive service from Elijah and finance manager. A totally pleasant experience. I would recommend this dealership to my friends.

View on Cars.com

Went to the dealer hoping to get a great deal and met Cesar who made my experience so easy . The team at Valencia Mercedes was transparent & helpful which I really appreciated. They took care of us and we left happy Santa Clarita customers . We will continue to give Mercedes of Valencia our...

Read more

Beautiful store with beyond friendly staff. Will be sending all my family and friends here.

View on Cars.com

excellent service, they think about the customer. I love it. thank you so much. Have a nice day

View on Cars.com

Shawn the GM was very professional and customer oriented I was not planning to purchase a car that day but Shawn made it work and I drove home with a 118k Eautiful new mercedes

View on Cars.com

I hope this message finds you well. I wanted to sincerely thank you and your team for approving my vehicle loan. I appreciate the time, effort, and professionalism you demonstrated throughout the process. Your support made what can often feel like a stressful experience smooth and reassuring. I’m...

Read more

It was a good experience and I got helped quickly and effectively. Highly recommend if you need service.

View on Cars.com

I not happy for simple rotation tiers and change wiper blades 4:30 hours waiting

View on Cars.com

I am very pleased with the service I receive here at Mercedes Benz of Valencia. They are always very professional and take care of your car like it's their own. Everyone greets you here no matter who they are. Love bringing my car here for service.

View on Cars.com

Shadi was very polite and helpful in trying to make my car repair as little of an inconvenience possible by offering me an uber or rental.

View on Cars.com

Let me start by saying I got an AMAZING deal on my 2026 c43 But, the dealership could have done a few things better. I waited 1 week to complete this survey specifically to see if they will follow up with me. 1 week has past and I have no follow up. I started my car purchase journey with Leila....

Read more

I am writing to express my profound disappointment with the recent experience at your service department, which has unfortunately marred my otherwise positive history with the Mercedes-Benz brand. As a loyal customer with multiple Mercedes vehicles, including a brand new GT 63 that I recently...

Consumer Replied: I have to say, every time I think about Mercedes-Benz of Valencia, I cringe. This establishment has shown zero professionalism within their service department. I am now going on four weeks with zero response to damage that was done while my vehicle was in their possession. Over the years, I have dealt with luxury and exotic dealerships throughout the state—Beverly Hills McLaren, for example, is a top-notch establishment. Their customer service, sales, and especially their service department are the absolute best in the business. You can confidently drop off your vehicle for service, hand them the keys, and walk away without a second thought. Not so with Valencia Mercedes-Benz. When dropping a vehicle off there, you must take detailed photos and do a walk-around video at the time of drop-off or mark my words, you will regret that decision. The sheer lack of professionalism combined with the finger-pointing about who’s to blame for the damage to my vehicle is absolutely absurd. This disgraceful behavior has not only ruined my faith in Mercedes-Benz of Valencia but has also severely tarnished my opinion of the Mercedes-Benz brand itself. Do better.

Read more

I purchased a Certifed Pre-Owned MB 580 GLS as a surprise for my wife, and wanted to give it to her on Valentine's Day. I found the vehicle online and I dealt with Zena Samaha and David Amin over the phone and via text messaging. I was very excited to find a car that I wanted and my wife would...

Read more

Let’s begin by saying this is not in any way sour grapes. I purchased the vehicle I wanted at the price I wanted, at the financing rate % I wanted, for the length of loan term I wanted, and the monthly payment I wanted. Additionally, I got the value I was seeking for my trade in vehicle. All wins....

Read more

Let’s begin by saying this is not in any way sour grapes. I purchased the vehicle I wanted at the price I wanted, at the financing rate % I wanted, for the length of loan term I wanted, and the monthly payment I wanted. Additionally, I got the value I was seeking for my trade in vehicle. All wins....

Read more

They told me they did not like to deal with out of state buyers because it's too much hassle with getting the car loaded on the transport, and inspection, etc. They would not negotiate because I am out of state. Used Car manager will not return my calls or emails. What a dud !

View on Cars.com

Exceptional service from a team that truly cares!" I want to thank Evette, Kurt and Jonathan for the excellent level of customer service we received. A smile goes a long way and these three were very personable. I communicated some concerns and these three in particular made me feel valued and...

Read more

Exceptional service from a team that truly cares!” I want to thank Evette, Kurt and Jonathan for the excellent level of customer service we received. A smile goes a long way and these three were very personable. I communicated some concerns and these three in particular made me feel valued and...

Read more