Fabio was very nice, patient and considerate of what I was looking for, the budget, and very kind to work with us. Thank you for the wonderful customer service! We will refer our friends to this dealership.

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My first visit for service all went well. I’ll be using the service from now on

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Derrick is just a Angel., I am very pleased with the service., he take his time and explain what I need., & why

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Excellent service and great customer relation!! Would highly recommend it. Tamir, my service advisor was so friendly respectful and courteous.

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Trisha was very helpful and kept me informed the entire time during my service with her.

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My car was fixed in no time and they took care of it very professionally and helped me with every information which i needed

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Purchased my 3rd MB from MB of Valencia. Always a great deal and great experience

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Our service manager, Jeremy, was amazing! He was easy to communicate with and was so helpful in expediting things for us!

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The best customer service over all, always helpful and finding solutions to keep customers happy.

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The experience is very good. My English is very bad, and the translation software completes the whole transaction process.

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I had a great experience at Mercedes-Benz of Valencia. The entire team was very friendly, welcoming, and easy to work with throughout the process. They made me feel comfortable and took the time to answer my questions without any pressure. The only minor downside was that the process took a bit...

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Evette has provided an outstanding service. she was not only professional but also very caring and understanding. she is an asset for Mercedes Benz of Valencia. Thank you Evette..

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Thank you for taking care of my Mercedes, I know it’s in good hands when I drop it off. Derek from service always has taken care of us , Thanks again…

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I had a great experience working with Shadi at Mercedes-Benz of Valencia. He was professional, patient, and very helpful throughout the entire process. He answered all my questions clearly and made everything smooth and stress-free. I truly appreciate his honesty and excellent customer service....

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This dealership’s service department is a unique one. I’ve been in contact with them for sometime and I do take the pleasure of working with them every time so far. I highly recommend their team.

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I love my local MBZ dealership here in Valencia, Ca. They are customer oriented, friendly and honest!

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This is my second lease this past year. I refered a friend and now my family because of the amazing care of Sidney and Amanda! Thank you so always taking good care of my friends, family and myself, Sid! truly appreciate you! Kristina P.

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My service advisor Shadi was very corteous and professional. My vehicle was done on time.

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Derek is excellent and my service is always completed perfectly. I have been doing business there for the last decade

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Friendly and professional service. Work was done within promised time and cost estimate. Highly recommended!

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Very responsive service from Elijah and finance manager. A totally pleasant experience. I would recommend this dealership to my friends.

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Went to the dealer hoping to get a great deal and met Cesar who made my experience so easy . The team at Valencia Mercedes was transparent & helpful which I really appreciated. They took care of us and we left happy Santa Clarita customers . We will continue to give Mercedes of Valencia our...

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Beautiful store with beyond friendly staff. Will be sending all my family and friends here.

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excellent service, they think about the customer. I love it. thank you so much. Have a nice day

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Shawn the GM was very professional and customer oriented I was not planning to purchase a car that day but Shawn made it work and I drove home with a 118k Eautiful new mercedes

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I hope this message finds you well. I wanted to sincerely thank you and your team for approving my vehicle loan. I appreciate the time, effort, and professionalism you demonstrated throughout the process. Your support made what can often feel like a stressful experience smooth and reassuring. I’m...

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It was a good experience and I got helped quickly and effectively. Highly recommend if you need service.

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I not happy for simple rotation tiers and change wiper blades 4:30 hours waiting

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I am very pleased with the service I receive here at Mercedes Benz of Valencia. They are always very professional and take care of your car like it's their own. Everyone greets you here no matter who they are. Love bringing my car here for service.

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Shadi was very polite and helpful in trying to make my car repair as little of an inconvenience possible by offering me an uber or rental.

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Let me start by saying I got an AMAZING deal on my 2026 c43 But, the dealership could have done a few things better. I waited 1 week to complete this survey specifically to see if they will follow up with me. 1 week has past and I have no follow up. I started my car purchase journey with Leila....

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I am writing to express my profound disappointment with the recent experience at your service department, which has unfortunately marred my otherwise positive history with the Mercedes-Benz brand. As a loyal customer with multiple Mercedes vehicles, including a brand new GT 63 that I recently...

Consumer Replied: I have to say, every time I think about Mercedes-Benz of Valencia, I cringe. This establishment has shown zero professionalism within their service department. I am now going on four weeks with zero response to damage that was done while my vehicle was in their possession. Over the years, I have dealt with luxury and exotic dealerships throughout the state—Beverly Hills McLaren, for example, is a top-notch establishment. Their customer service, sales, and especially their service department are the absolute best in the business. You can confidently drop off your vehicle for service, hand them the keys, and walk away without a second thought. Not so with Valencia Mercedes-Benz. When dropping a vehicle off there, you must take detailed photos and do a walk-around video at the time of drop-off or mark my words, you will regret that decision. The sheer lack of professionalism combined with the finger-pointing about who’s to blame for the damage to my vehicle is absolutely absurd. This disgraceful behavior has not only ruined my faith in Mercedes-Benz of Valencia but has also severely tarnished my opinion of the Mercedes-Benz brand itself. Do better.

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I purchased a Certifed Pre-Owned MB 580 GLS as a surprise for my wife, and wanted to give it to her on Valentine's Day. I found the vehicle online and I dealt with Zena Samaha and David Amin over the phone and via text messaging. I was very excited to find a car that I wanted and my wife would...

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Let’s begin by saying this is not in any way sour grapes. I purchased the vehicle I wanted at the price I wanted, at the financing rate % I wanted, for the length of loan term I wanted, and the monthly payment I wanted. Additionally, I got the value I was seeking for my trade in vehicle. All wins....

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Let’s begin by saying this is not in any way sour grapes. I purchased the vehicle I wanted at the price I wanted, at the financing rate % I wanted, for the length of loan term I wanted, and the monthly payment I wanted. Additionally, I got the value I was seeking for my trade in vehicle. All wins....

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They told me they did not like to deal with out of state buyers because it's too much hassle with getting the car loaded on the transport, and inspection, etc. They would not negotiate because I am out of state. Used Car manager will not return my calls or emails. What a dud !

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Exceptional service from a team that truly cares!" I want to thank Evette, Kurt and Jonathan for the excellent level of customer service we received. A smile goes a long way and these three were very personable. I communicated some concerns and these three in particular made me feel valued and...

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Exceptional service from a team that truly cares!” I want to thank Evette, Kurt and Jonathan for the excellent level of customer service we received. A smile goes a long way and these three were very personable. I communicated some concerns and these three in particular made me feel valued and...

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we have a 2025 Mercedes benz vehicle, only 3 months old with so many mechanical problems, we have made several attempts to schedule service for the last 2 weeks spoke to Dereck who promise to call us back to schedule service till today he haven't scheduled service for our car, we also request a...

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