My car was serviced here last year, great experience. Not this time, though. Made an appointment, but they didn't even start on the car until the next day (just a routine Service B). No loaner available, so they grudgingly supplied an Uber ride. Service advisor aggressively tried to push several...
Mercedes-Benz Of V. Replied: Thank you for your feedback, and we sincerely apologize for your recent experience. This is not the level of service we strive to provide, and we understand your concerns. We always aim for transparency and trust with our customers, and we regret that you felt pressured during your visit. Your feedback will be shared with our team to ensure this doesn’t happen again.We would appreciate the opportunity to discuss this with you further and make things right. Please reach out to us directly at [contact info], and we’ll work to address your concerns. Thank you again for bringing this to our attention.