Exceptional service from a team that truly cares!" I want to thank Evette, Kurt and Jonathan for the excellent level of customer service we received. A smile goes a long way and these three were very personable. I communicated some concerns and these three in particular made me feel valued and...

Read more

Exceptional service from a team that truly cares!” I want to thank Evette, Kurt and Jonathan for the excellent level of customer service we received. A smile goes a long way and these three were very personable. I communicated some concerns and these three in particular made me feel valued and...

Read more

we have a 2025 Mercedes benz vehicle, only 3 months old with so many mechanical problems, we have made several attempts to schedule service for the last 2 weeks spoke to Dereck who promise to call us back to schedule service till today he haven't scheduled service for our car, we also request a...

Read more

You might get a good deal on a new car here, but the service department is really bad. Advisor Derek and his team are like clowns pretending to have any clue or knowledge of what they are doing. I had to bring my car in 6-7 times over a year for the same issue. The car communication module needed...

Read more

It’s beautiful

Response from the owner Replied: Thank you, Sargis! We truly appreciate your kind words and are glad you found it beautiful.

View on Google

Had my E350 in for repairs to a Wheel and tire, was told that I needed two wheels and tires, they could not assist in finding used or less expensive products but only new (at least that is what they say). Service staff Scott is the posterchild for overpromise and under deliver!!! Promising one...

Read more

I recently called the Parts Department at Mercedes of Valencia and had an extremely frustrating experience. I was put on hold for a long period, and just as I thought someone was finally going to assist me, the call was abruptly disconnected — literally right before closing time. It’s clear that...

Response from the owner Replied: Lsx_, I truly apologize for the frustrating experience you encountered with our Parts Department. Your concerns about being put on hold and the call disconnection are completely valid, and I understand how disappointing that must have been for you. We strive for excellent customer service, and I appreciate your feedback as it helps us improve. Please feel free to reach out via text or call if you would like further assistance or to discuss this matter.

Read more

We have bought our last 3 cars from Jim Kleinman. He keeps things real. He doesn't force any car on you. Every time, he asks us for our budget (we bring our market researched price range, of course) , car model that we want and our needs. He gets that genuine, good service brings back repeat...

Mercedes V. Replied: Dear Nicole,Thank you for taking the time to provide us with feedback. We review all the feedback we receive and enjoy hearing about your positive experiences!It pleases me to hear that your experience with Jim was a great one! I hope you are enjoying your new Mercedes GLC 300! Should you need any assistance in the future with your vehicle, please do not hesitate to get in contact with us. Our service team will be more than happy to help you with anything you need.Thank you again for your business, we look forward to welcoming you back to Mercedes Benz of Valencia in the future!Best wishes,Chris

Read more

I was SO determined to get a car this past weekend and i DID get a car! Ethan, Sy, Fabio, & Kaz were amazing!! Ethan was our sales guy and he was SO GREAT!!! He was friendly, nice, assertive, everything. He ran around the lot, he drove the cars to my husband and i, so we can see them better. He...

Read more

Response from the owner Replied: Thank you, Gretch, for the fantastic 5-star rating; we truly appreciate your support!

View on Google

I've brought my vehicle here for service a few times and they lack on customer service every time. It's just not a welcoming experience ever. So much so that while I live in Santa Clarita, I would rather take the car for service and repairs all the way in Beverly Hills. I will never come back here...

Read more

If i could give 0 star i would. I have a 2023 sl63 and took my car with every check engine light possible. Shop foreman kurt cordero refused to help. He kicked me out and told me to leave. Previous notes on my car stated theres nothing wrong when my cars battery keeps dying and nothing is working....

Response from the owner Replied: Arthur, I’m truly sorry to hear about your experience and understand how frustrating this must be for you. It’s concerning to hear about the lack of assistance you received regarding your SL63 and the issues with your battery. Your feedback is important, and we want to make this right. Please feel free to reach out via text or call so we can address your concerns and find a solution together.

Read more

We've been coming to this reliable dealership, since 2001, and the experience has always been highly positive!In our most recent visit, we were taken care of immediately, because one of our warning lights lit up, on the way to a family gathering. The problem was fixed, and we were on our way, in...

Read more

My experience with Mercedes Benz Valencia has been nothing short of disastrous, and it’s a situation that no one should have to endure when investing in a luxury vehicle. I purchased a 2023 G63 G Wagon for over $200,000, expecting the highest level of service and quality that the Mercedes-Benz name...

Response from the owner Replied: Ken, I truly apologize for the frustrating experience you've had with your 2023 G63 G Wagon and understand how disappointing it must be to encounter these significant issues, especially given your investment. Your concerns about the oil loss and door damage are completely valid, and it's concerning to hear that our staff did not provide the support you needed. We strive for the highest standards of service and accountability, and I'm sorry that we fell short in your case. Please feel free to reach out via text or call so we can work together to resolve these matters and restore your confidence in us.

Read more

Scott from Service had terrible customer service with such a rude and unprofessional attitude and tone. I called for some assistance and help with a possible repair and he talked to me with a demeaning attitude and hung up on me.

View on Yelp

Go to Shareef. He's a real closer. Straight shooter. No bs. Exactly what you want when buying a luxury car. Promote him.

View on Google

I entered the dealership and was greeted by the manager and he introduced me to a salesman who was less than enthusiastic to show me vehicles and or explain any details of the vehicle! I was cross shopping with Porsche, BMW, and Audi and received much better service and attention! I was not allowed...

Response from the owner Replied: Hi Christian. Thank you for taking the time to leave your feedback. I would like to discuss more with you if possible. If it isn't too much trouble, please call my direct line 661-753-5507 or email me directly shawn.khan@mbzvalencia.com. Thank you again and have a great day.

Read more

Response from the owner Replied: Thank you, Mike, for your 4-star rating; we appreciate your support and are glad you had a positive experience.

View on Google

Response from the owner Replied: Thank you, Kris, for the fantastic 5-star rating; we truly appreciate your support!

View on Google

INCREDIBLE. Buying a car with Fabio was easily the best car-buying experience my wife and I have ever had. He is honest, straightforward, and helpful without any pushy sales or pressure tactics. I will emphatically refer all my friends, family, and clients to work with Fabio (Fleet Manager) and Sy...

Response from the owner Replied: Thank you, Joey! We're so glad you and your wife had such a positive experience with Fabio and Sy; your kind words mean a lot to us. We appreciate your referrals and hope to see you again soon!

Read more

Stay away! Bad management from service advisors and service managers. Calling Benz USA corporate tomorrow to report them. Inflating hours on simple services

Response from the owner Replied: We strive to offer the best customer service, and it's clear we fell short this time. We take communication seriously and will address this issue with our team immediately.

View on Google

Scammers! Charging inflated hours for simple work! Do not come here for service

Response from the owner Replied: We strive to offer the best customer service, and it's clear we fell short this time. We take communication seriously and will address this issue with our team immediately.

View on Google

Got scammed here! STAY AWAY! Charged $6,000 for oil change claiming it took 5.5 hours for this service! Service manager Tony kicked me out the dealership because I called them out. SCAMMERS

View on Yelp

a benz is a benz, no matter where you buy it. A repair is a repair, no matter who performs it. But service Isn't always the same. This place is good. they return calls, no other dealership returned my call.

View on Yelp

Response from the owner Replied: Thank you, Vartan, for the 5-star rating; we appreciate your support and look forward to serving you again!

View on Google

The service team is incredibly unprofessional and puts no effort into diagnosis or repairs. They initially said they could not find any problems and even after taking them on a test drive myself and showing them the severe mechanical issues, they still try to claim there are no issues. I’m not sure...

Response from the owner Replied: We strive to offer the best customer service, and it's clear we fell short this time. We take communication seriously and will address this issue with our team immediately.

Read more

Response from the owner Replied: Thank you, Juan, for your 5-star rating; we truly appreciate your support!

View on Google

Horrible service and poor communication skills. They’ll give you information on the wrong vehicles, and if you drop off your car they won’t even try to give you a call, or return your calls to give you updates.

Response from the owner Replied: We strive to offer the best customer service, and it's clear we fell short this time. We take communication seriously and will address this issue with our team immediately.

View on Google

Service advisors at this location are very unprofessional. I’ve dealt with a couple that are rude and stuck ups! No sort of communication, I need to reach out in order to get an update on my car and still don’t responded to! The lack of communication is ridiculous. What’s the point of even having an...

Response from the owner Replied: We strive to offer the best customer service, and it's clear we fell short this time. We take communication seriously and will address this issue with our team immediately.

Read more

Thanks Victoria in Service Department, for your Great Service on taking care of the problem with the Lug Wrench lock , Very Much

Mercedes V. Replied: We're glad Victoria in the Service Department could assist you with the lug wrench lock issue. We appreciate your kind words and look forward to serving you again!

View on Yelp

Thanks Victor in Service Department, for your Great Service on taking care of the problem with the Lug Wrench lock , Very Much

Mercedes V. Replied: We're glad Victoria in the Service Department could assist you with the lug wrench lock issue. We appreciate your kind words and look forward to serving you again!

View on Yelp

I have a fleet of Mercedes RVs and have visited many Mercedes service centers throughout the years. I have to say, the Mercedes center in Santa Clarita is BY FAR the best one I've ever worked with. The team there is super knowledgeable, friendly and accommodating! They go out of their way to check...

Mercedes V. Replied: Thank you so much for your wonderful feedback! We're thrilled to hear that our team at Mercedes-Benz of Santa Clarita has provided you with exceptional service for your fleet of RVs. We take great pride in being knowledgeable, friendly, and accommodating, and it's fantastic to know that our efforts stand out. We look forward to continuing to serve you

Read more

My windshield on my daughter's EQB cracked, I've called service and spoke to Tamir Reichman. He was amazing, so helpful. Next time you need service, ask for Tamir, you will never work with anyone else but him.

Mercedes V. Replied: Thank you for sharing your experience! We're thrilled to hear that Tamir was able to assist you so well with your daughter's EQB windshield issue. We'll be sure to pass along your kind words to him. He's truly an asset to our team

View on Yelp

Be careful with this location they try to charge your extra fees, even though you have warranty, they try to come out with it might not be covered. They’re technicians need to get paid for the time that they look at the vehicle. never had this problem before at any Mercedes dealer

Response from the owner Replied: We strive to offer the best customer service, and it's clear we fell short this time. We take communication seriously and will address this issue with our team immediately.

View on Google

Scamming people by making them believe that their car is gonna blow up if they don't do the extremely expensive service that the car doesn't really need, especially to women.

Mercedes V. Replied: Thank you for your feedback, and we sincerely apologize for your recent experience. This is not the level of service we strive to provide, and we understand your concerns. We always aim for transparency and trust with our customers, and we regret that you felt pressured during your visit. Your feedback will be shared with our team to ensure this doesn’t happen again.We would appreciate the opportunity to discuss this with you further and make things right. Please reach out to us directly at [contact info], and we’ll work to address your concerns. Thank you again for bringing this to our attention.

View on Yelp

Love their customer service and support. Have been coming here for leases and I can say they are the best.William always takes care of us, make hassle free, super easy experience. Highly recommend this dealership.

Mercedes V. Replied: Thank you so much for your wonderful feedback! We're thrilled to hear that our team at Mercedes-Benz of Santa Clarita has provided you with exceptional service

View on Yelp