Yelp Review
- January 14, 2020
Extremely disappointed in this dealership. I was duped into leasing a car that I did not even want (color- model i wanted). I was coming from about 50 miles away in an Uber to pick up a white Mercedes. When I showed up they told me that the car just sold and that they didn't realize I was coming in...
Google Review
- January 07, 2020
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 06, 2020
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 02, 2020
Horrible dishonest salesmen that sell a bad product (requires significant maintenance often that's expensive).
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected.
Yelp Review
- January 02, 2020
Great service department. Keep it up guys. Bill Parks is the best. They are always helpful and truly care about their customers. I have taken my car to other dealers in the valley depending on my work schedule, but none of them compare.
Google Review
- December 30, 2019
Awesome customer service!
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- December 30, 2019
Took my car for service, i suspected the battery needed to be replaced. the service rep was rude, and they took almost 3-hours to tell me a needed a new battery. My car was sitting in the parking lot, ready to go and no one said anything. I asked if my car was ready, one of the employees told me he...
Yelp Review
- December 30, 2019
Marco was amazing. He made the entire car buying experience quick and easy. He gave us all our options and made us feel like we were family. Marco even took the time to explain the technology in the GLC 300 to my 82 year old father and was happy to repeat the information patiently, over and over...
Yelp Review
- December 23, 2019
We recently just bought a new car and we think that the staff there is amazing. Jim Kleinman is super nice and tries his best to find you a car that best fits your need and an amazingly helpful, knowledgeable, and hard working person.
Google Review
- December 21, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- December 21, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- December 21, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- December 20, 2019
Friendly and provided options. Knowledgeable staff. Was a breeze completing the purchase.
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- December 12, 2019
Second time costumer with this deslship and I can't be any happier. I got my wife a 450GLE which is a hard car to get. Solo and Fabio prepared all the paperwork prior our arrival so we didn't have to spend any extra time. What a great person Fabio is . He took his time and explained all the details...
Yelp Review
- December 08, 2019
The experience I had here at Mercedes Benz Valencia was outstanding. I didn't feel like a number when I walked in, I felt like an actual person. I was being helped by Marco who went above and beyond to get me exactly what I wanted in my car. I'm picky when it comes to almost everything and he really...
Yelp Review
- December 02, 2019
The staff in the service department are not helpful but rather money driven and don't care. They focus silent on customer that need repairs that will result in out of pocket Payment.If your car needs a warranty related repair, they will do everything to convince you that you don't need the repairs...
Google Review
- November 30, 2019
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Google Review
- November 24, 2019
Service department took really good care of us.
Response from the owner Replied: We are glad you were treated so great here. Here at Mercedes-Benz of Valencia, we make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- November 23, 2019
I love Mercedes Benz
Response from the owner Replied: We are glad you were treated so great here. Here at Mercedes-Benz of Valencia, we make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- November 19, 2019
Rip off service. Before I came to this dealer, I called other dealers to get two new keys for my sprinter, it quoted $500. Spoke with this dealer's sprinter adviser, he told me that he can give me a break on the keys for two keys $304. Happy to move forward, after a week order the key, I brought...
Yelp Review
- November 16, 2019
Marco Andrade was the best to deal with. He gave me the best price in the car with no BS tricks and then kept making it better. It inky took a few minutes to get in and out of the dealership and Kyle, the technology, specialist was awesome as well. I'll never go to another Mercedes dealership.
Yelp Review
- November 16, 2019
My father called about an S class and the sales rep hung up on him!! There is a reason people end up buying at other dealerships! Absolutely embarrassing service! Go to fletcher jones or the location in Anaheim they act more like human beings rather than animals looking for the next person to rip...
Yelp Review
- November 11, 2019
The service sucks here! They try to put the blame on the customer for their shortcoming.
Google Review
- November 09, 2019
This place is awesome. You will not regret buying a car here.
Response from the owner Replied: We are glad you were treated so great here. Here at Mercedes-Benz of Valencia, we make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- November 05, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- October 31, 2019
Ritchie Spears, Monir Nazar, and Bill Parks have been excellent to work with. We look forward to continuing our relationship with Mercedes Benz of Valencia.Thank you for your time and efforts.
Yelp Review
- October 30, 2019
Mercedes-Benz of Valencia truly provided an awesome experience in purchasing our new S-550!! Working with Marco was a distinct pleasure as he was courteous, professional and very knowledgeable regarding our concerns. We were able to finalize the perfect option for us to purchase our S-550 and Marco...
Google Review
- October 27, 2019
Great prices Great service. Bought 5 Mercedes cars from there!!
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- October 27, 2019
Jazmin Quintero is the best service advisor. Working with Jazmin for +2 years with service needs of 3 MBZ's. Always knowledgeable and prompt.
Google Review
- October 26, 2019
I can't tell you enough about our experience at this Mercedes Benz Dealership our salesman Gino Darmo, this man is one of the best salesmen I have ever come across in all my years. Friendly very professional and great since of humor. Not only Gino but the whole team. So if anyone out there is...
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Google Review
- October 24, 2019
The only reason why i am giving this dealership a ONE STAR is because when i went on their website, they were offering a car at a priced that I could of worked with, and the lady i had talked to told me a price over the phone out the door. So after a few days when i had a day off from work and that...
Cars.com Review
- October 24, 2019
The only reason why i am giving this dealership a ONE STAR is because when i went on their website, they were offering a car at a priced that I could of worked with, and the lady i had talked to told me a price over the phone out the door. So after a few days when i had a day off from work and that...
Yelp Review
- October 23, 2019
The only reason why i am giving this dealership a ONE STAR is because when i went on their website, they were offering a car at a priced that I could of worked with, and the lady i had talked to told me a price over the phone out the door. So after a few days when i had a day off from work and that...
Yelp Review
- October 23, 2019
The only reason why i am giving this dealership a ONE STAR is because when i went on their website, they were offering a car at a priced that I could of worked with, and the lady named Yesina, I had talked to told me a price over the phone out the door. So after a few days when i had a day off from...
Cars.com Review
- October 21, 2019
Remember that famous line in the 1996 motion picture Jerry Maquire? Show Me The Money! We recently return our leased Mercedes at Mercedes Benz of Valencia for an evaluation and lease of a new vehicle. The lease was almost over and Mercedes contacted us and told us they would evaluate the vehicle at...
Yelp Review
- October 21, 2019
SHOW ME THE MONEY... watch out for Mercedes Benz Dealership in ValenciaRemember that famous line in the 1996 motion picture Jerry Maquire? "Show Me The Money!" We recently return our leased Mercedes at Mercedes Benz of Valencia for an evaluation and lease of a new vehicle. The lease was almost over...
Google Review
- October 16, 2019
Response from the owner Replied: thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one
Google Review
- October 13, 2019
Gino is a great person there . he helped me and my wife alot to find a favorite car for my daughter
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- October 05, 2019
Went in and met Mein. Told him what I wanted and he went straight to the point - ran the numbers and we had a deal quickly . No stressful haggling or time wasting. It was quick and I got the car I wanted. The whole process was a breeze. Solo Gad was helpful in making my whole experience worthwhile!...
Google Review
- October 05, 2019
Back at it again since February 2017. As my lease was coming to an end, I started receiving multiple emails from different dealers looking for my business. As I did ask around others to check my options (as everyone else would), I eventually did end back up at Mercedes Benz of Valencia because of my...
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. Mercedes-Benz of Valencia values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Yelp Review
- October 04, 2019
It was a smooth transition towards leasing my new Mercedes Benz. Great team there. The dealership itself is beautiful and people are friendly. Your technical team went over the car system functionality in detail and answered my questions with a smile. The sales representative was very professional...
Google Review
- October 03, 2019
Response from the owner Replied: Hi, Robert, thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Yelp Review
- October 03, 2019
From the time I walked into the service dept area in need of assistance, I was greeted right away! The service rep Ryan was just amazing!!! He was very knowledgeable, thorough and efficient with all my needs...all my needs! The one young lady behind the service desk, well actually both of...
Yelp Review
- September 30, 2019
Wanted to give this dealership a well deserved five-star review. By far the most hassle-free car buying experience I've ever had. The team is honest, helpful, and works to get the deal done. I don't live in Valencia but made the trip to get a great deal and terrific customer service. Ask for Jim...
Yelp Review
- September 29, 2019
My service advisor was excellent. My only complaint is the intake. The person who is taking my info could not find me. After spelling my name and giving her my phone number she still could not find me. I have bought 3 cars from this dealership and have serviced all of them there. How could she not...
Google Review
- September 19, 2019
Nice cars
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- September 09, 2019
I had a bad experience with my Mercedes after owning my car for a few years the motor blew up.
Response from the owner Replied: Hi Pedrotbs, We appreciate the time you have taken to share your feedback. I'm sorry to hear that your experience with Mercedes-Benz of Valencia did not meet your expectations. We would like to invite you back into our dealership so the team and I will have the opportunity to take care of your (brand) related requirements. We hope to see you again soon so that we may win back your confidence in us! In the meantime, please provide us your phone number or email so we can help resolve this issue as soon as possible.
Google Review
- September 08, 2019
Very epic. Made me feel broke. Epic.
Response from the owner Replied: Hi, Andrew, thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one!
Google Review
- September 06, 2019
WORST Service I have received from a Mercedes Dealer in all my years of owning 3 Mercedes Benz cars.Took my car in for a service B and a recall update on the navigation .I purchased the car from this dealership and wanted to give them the business again. The loaner car had coffee and cigarettes...
Response from the owner Replied: Hi Shanerra, We appreciate the time you have taken to share your feedback. I'm sorry to hear that your experience with Mercedes-Benz of Valencia did not meet your expectations. We would like to invite you back into our dealership so the team and I will have the opportunity to take care of your (brand) related requirements. We hope to see you again soon so that we may win back your confidence in us! In the meantime, please provide us your phone number or email so we can help resolve this issue as soon as possible.
Google Review
- September 05, 2019
I had a bad experience with my Mercedes after owning my car for a few years the motor blew up.
Response from the owner Replied: Hi Pedrotbs, We appreciate the time you have taken to share your feedback. I'm sorry to hear that your experience with Mercedes-Benz of Valencia did not meet your expectations. We would like to invite you back into our dealership so the team and I will have the opportunity to take care of your (brand) related requirements. We hope to see you again soon so that we may win back your confidence in us! In the meantime, please provide us your phone number or email so we can help resolve this issue as soon as possible.
Google Review
- September 04, 2019
They prices are too high and I have had to return and have them re-fix my car. I drive all the way to Los Angeles to get my car fixed now.
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- August 31, 2019
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- August 29, 2019
My Husband and I took my mother in law to Mercedes-Benz of Valencia to surprise her with a new auto. When we got to the parking lot we were immediately greeted by Fabio Rustom. He was very friendly, professional and patient. We didn't feel rushed and his recommendations were exactly what my mother...
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- August 29, 2019
Everyone was very helpful and courteous ... I have been going to MB Valencia service for 10 years now and they have been consistently honest , straightforward and excellent service .. Tnx Bill !
Yelp Review
- August 27, 2019
I had such an amazing sales experience with Mercrdes Benz of Valencia and it's all because of Marco. The whole process was so smooth and easy. It was way better than any other car buying experience I've had. Marco was on top of it every step of the way and helped me so I knew exactly what was going...
Yelp Review
- August 26, 2019
Marco and William were amazing to work with! They were both very helpful and made my experience at MB Valencia well worth it! Everyone who helped me gave me there A game!!! I will recommend this dealership to all my friends and family for sure!!Thanks guys for taking care of me
Yelp Review
- August 24, 2019
I love knowing that when my car needs to be serviced, that there is an amazingly knowledgeable, and friendly team of people who are ready to help. If your car needs service, or if you need a shuttle, like I did, Carmelo, and Bob were amazing. I felt at ease as they shuttled me to/from my office....
Yelp Review
- August 24, 2019
The service was excellent!They go above and beyond with their customer service. No other dealership compares to their attentiveness to detail & thoroughness in helping you receive the car you ask for. I am sincerely grateful for their team.
Yelp Review
- August 23, 2019
Jazmin was absolutely amazing! She made getting my dreaded service done so easy and even set me up with a courtesy vehicle for the day! I was able to drive the car that I am interested in leasing next. Such a great person, such a great attitude, she made this experience so much better than it has...
Google Review
- August 21, 2019
The only reason to give two stars because of the poor quality of service provide by the service team. Sales team extremely helpful and efficient. I would give 5 stars to them. I call to schedule my service to replace a part which mechanics were unable to figured the problem on my first visit....
Response from the owner Replied: We always aim to deliver a great experience. We are disappointed when we hear that we may have missed the mark! Thank you for taking the time to bring this to our attention. We will use this feedback to develop further.
Google Review
- August 21, 2019
Monior is a rockstar. So very helpful and patient. Thank you very much for a great experience.
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- August 20, 2019
Perfect
Response from the owner Replied: Thank you for the 5-stars! We look forward to serving you in the future.
Google Review
- August 17, 2019
Excellent service, my salesman was no pressure which is great because that doesn't work for me. I plan on purchasing my future vehicles here.
Response from the owner Replied: Hi, Queen Victoria Leigh Gonzalez, We are glad you were treated so great here. Here at Mercedes-Benz of Valencia, we make sure to put our customer's needs first. We look forward to seeing you again.
Yelp Review
- August 10, 2019
AWEFUL! All the bad things you hear about dealerships and more. They tried to charge me for a service I didn't approve. Left me waiting for hours, before they even diagnosed the problem. Told me my car wouldn't start so they HAD to fix it or a tow. "Fixed" the problem, and when I got home the...
Yelp Review
- August 07, 2019
I never got that call back yesterday, or even today.
Google Review
- August 06, 2019
Came by for Service B Maintenance, Very helpful staff got me in and out very quick. I would come back again!
Response from the owner Replied: Hi, Sarkis, We are glad you were treated so great here. Here at Mercedes-Benz of Valencia, we make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- August 05, 2019
Perfect
Response from the owner Replied: Thank you for the 5-stars! We look forward to serving you in the future.
Yelp Review
- August 05, 2019
Tried to lease a new Mercedes, David explained the features of that car patiently, test drive with me, gave us reasonable price and good advice, not pushy at all.
Yelp Review
- August 04, 2019
Gino was great! Wonderful experience. Highly recommend the dealership.
Yelp Review
- August 04, 2019
MBz of Valencia has great customer service, non pushy salesmen and have good deals on all the inventory. They take the time to make the process of buying/leasing a vehicle "no fuss." I always dread the car dealership but you won't here at MBz of Valencia.
Google Review
- August 03, 2019
DO NOT TAKE YOUR MERCEDS HERE FOR SERVICING!!!! We took our Mercedes motorhome in for an oil change and tire rotation because we are leaving on a cross-country trip next week. We live 140 miles away from Valencia, so this was an entire day planned out for this service call. My husband picked up the...
Response from the owner Replied: Hello Cecilia Manley, We are sad to hear that you did not have the best experience at Mercedes Benz of Valencia. It's important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue. If you give us a chance, we would like to make this right and hope you will allow us to speak with you to discuss the situation. Please give us your information at your earliest convenience.
Yelp Review
- August 03, 2019
DO NOT TAKE YOUR MERCEDS HERE FOR SERVICING!!!! We took our Mercedes motorhome in for an oil change and tire rotation because we are leaving on a cross-country trip next week. We live 140 miles away from Valencia, so this was an entire day planned out for this service call. My husband picked up the...
Google Review
- July 30, 2019
I think all the staff is excellent at Mercedes Valencia. I have had the experience with Derek, Bill and there is a young lady who is always caring and ready to help as well. I dont remember her name but she sits at the corner and as helpful as the rest of the team.Thanks guys.Irfan Zafar
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again
Yelp Review
- July 28, 2019
As always, service quickly diagnoses and fixes the problem with my car. I appreciate that they also noticed that my engine mounts were also worn, so they were replaced as well.Jazmin is always friendly, professional, and prompt.
Chris P. Replied: Dear Ray,Thank you for taking the time to provide us with feedback, we review all feedback and make a conscious effort to improve our services for our customers.I am pleased to hear that your experience with Jazmine has been pleasant, however, I am sorry to hear that your experience with our dealership has only be satisfactory, and for any miscommunications or confusion that might have resulted on behalf of our team. Our team should have been more helpful, and I assure you in the future, they will definitely work harder to be.I hope that the issues discussed were resolved, and that you will return to Mercedes Benz of Valencia in the future so that we can win back your confidence in us!Best,Chris Paz
Yelp Review
- July 21, 2019
I have an old S430 with low mileage but I'm treated like an owner of a brand new S560. I like the courtesy given to me at all times.Patience
Yelp Review
- July 21, 2019
The Staff Fabio Rustom, solo and the whole team is amazing. He went above and beyond to make My car buying Experience the best! I highly recommend this dealer. They well take extra care of you. Thank you for your help! Thank you for my amazing car!
Google Review
- July 21, 2019
Response from the owner Replied: Mr Houegban, We are glad you were treated so great. We make sure to put our customer's needs first. We look forward to seeing you again!
Yelp Review
- July 15, 2019
Yessenia is the best sales woman she made me feel super comfortable I always usually always want a sales woman & the car she picked was the one i was exactly wanting! I recommend her 100 percent
Chris P. Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- July 14, 2019
Google Review
- July 13, 2019
Response from the owner Replied: Dear Joe, We are sad to hear that you did not have the best experience at Mercedes-Benz of Valencia. As you can see from our other reviews, we pride ourselves in providing great customer service and we would like to do the same for you. We would like the opportunity to make it up to you.
Google Review
- July 13, 2019
Matt is the best service advisor ever! Gets the job done and checks for service updates, very through.
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. Mercedes Benz of Valencia values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- July 11, 2019
Response from the owner Replied: Dear Joe, We are sad to hear that you did not have the best experience at Mercedes-Benz of Valencia. As you can see from our other reviews, we pride ourselves in providing great customer service and we would like to do the same for you. We would like the opportunity to make it up to you.
Yelp Review
- July 10, 2019
Bill Parks in service is amazing! Professional and courteous above and beyond all expectations. The service technicians have worked to keep our car running smoothly. It has close to 400,000 miles and because of Mercedes Benz of Valencia it keeps going and going!
Chris P. Replied: We are incredibly grateful that you took the time to leave us this review. Mercedes-Benz of Valencia values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Yelp Review
- July 10, 2019
Be aware of service of this place.... Salesmen are salesman.... stellar internet marketing to sell the car but NO after service.... This has been almost 3 freaken year... yet no solution, NOT even response of the email I wrote to sales manager Paul Hatzikostas....3 years ago, I went to dealer after...
Google Review
- July 09, 2019
Very helpful in giving customer assistance , courteous and respectfully genuine
Response from the owner Replied: Hi Marquise, We are glad you were treated so great. We make sure to put our customer's needs first. We look forward to seeing you again!
Yelp Review
- July 06, 2019
These guys really take care of you and their service is top notch. I would definitely recommend them for either purchasing a car or taking your car in for service.
Yelp Review
- July 05, 2019
Professional and knowledgeable staff at the service department and rest of the dealership as well. Easy drop off process and clean, modern convenient waiting room with coffee and snacks available. My service advisor Ryan did his best listening to me making sure all my concerns were covered. The fife...
Chris P. Replied: Thank you for the feedback, Shant. Customer service and satisfaction are our number one priorities and I am glad that you are very satisfied with the service that you have received. We appreciate your continued support and business and look forward to continue working with you in the future. If there is anything else we can do for you please do not hesitate to contact us - we are always here to help!Sincerely,Ray Penman, General Sales Manager, 800-731-4632
Yelp Review
- July 04, 2019
Great Service with a smile.. Great professional Attitudes!! Yesenia And Daniel Treated me right! Got me in my car super quick!!I'll be back!! Thanx again!
Chris P. Replied: Hi, Daniel, thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Yelp Review
- July 04, 2019
I leased my 4th Mercedes Benz from Deniel Medina. He is always giving me the best information, he is very reusable and very generous. I'm very happy with my new A220. Thanks Mercedes Benz Valencia!
Chris P. Replied: On behalf of all of us at Mercedes-Benz of Valencia, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Daniel. We will be sharing your feedback amongst our team. Enjoy your new A220 and please come visit us again soon!
Yelp Review
- July 04, 2019
I had a great experience at Mercedes Benz of Valencia. Jim Kleinman was the sales consultant I dealt with and provided the best experience a customer can have. My family will surely go back to buy another car from Jim Kleinman at Mercedes Benz of Valencia.
Yelp Review
- July 02, 2019
Watch out, exceptionally awesome customer service ahead!! MBV is one awesome dealership, from the moment you walk in the door till the time you leave; the sales team makes you feel like family! Romeo Samya, was our salesman, and I really appreciate his straight to the point style! If you are looking...
Chris P. Replied: We couldn't be happier that Romeo provided you with a great car buying experience.He is a true asset and we are lucky to have him on the Mercedes-Benz of Valencia team. We look forward to serving you again!
Yelp Review
- July 02, 2019
Matthew Geisser is the MAN! Very helpful and positive from beginning to end. He doesn't pressure you to do things, but allows you to make an informed decision. No gimmicks, just honest quality customer service. Thank you Matthew!
Google Review
- July 01, 2019
The service department Scammers all they look for charge for non since they have not even checked the car a girl by name Jasmen in the service department super rude they should change it to total or Nisan not Mercedece with the attitude they have they think people are stupid
Response from the owner Replied: Hi Lama, We appreciate the time you have taken to share your feedback. I'm sorry to hear that your experience with Mercedes-Benz of Valencia did not meet your expectations. We would like to invite you back into our dealership so the team and I will have the opportunity to take care of your Mercedes-Benz related requirements. We hope to see you again soon so that we may win back your confidence in us! In the meantime, please provide us your phone number or email so we can help resolve this issue as soon as possible.
Google Review
- June 29, 2019
Tge service department Scammers all they look for charge for non since they have not even chewed the car a girl name Jasmen in the service department super rude they should charge to total or Nisan not Mercedece with the attitude they have they think people are stupid
Yelp Review
- June 29, 2019
Tge service department Scammers all they look for charge for non since they have not even chewed the car a girl name Jasmen in the service department super rude they should charge to total or Nisan not Mercedece with the attitude they have they think people are stupid
Chris P. Replied: Hi Lema, We appreciate the time you have taken to share your feedback. I'm sorry to hear that your experience with Mercedes-Benz of Valencia did not meet your expectations. We would like to invite you back into our dealership so the team and I will have the opportunity to take care of your service related requirements. We hope to see you again soon so that we may win back your confidence in us! In the meantime, please provide us your phone number or email so we can help resolve this issue as soon as possible.
Yelp Review
- June 28, 2019
Had great experience! Thanks again Ryan for helloing me get a loaner and taking care of my issues. Staff is friendly and even have a few comedians! Worth five start hands down!
Chris P. Replied: Hi Evelina, Thank you very much for taking the time to leave us a review. We are happy to hear you had such a great experience. We look forward to serving you again.
Yelp Review
- June 26, 2019
So pleased with this dealership but most of all they have a gem working there, his name is Romeo... all I can say is he was so patient and kind and honest with me. Made buying my Mercedes so painless. He's the real deal! I thought for sure I was going to get bombarded like at other dealerships, but...
Chris P. Replied: Hi Dara, We are so happy to hear your had such a great experience with Romeo. We will be sharing your feedback amongst our team. Enjoy your new vehicle and we hope to serve you again in the future.
Yelp Review
- June 20, 2019
Best Service Ever I'm happy with my Lease 3rd time with MB and they even came to my house to set the garage opener Kyle and Kaz gsm thank you very much.
Yelp Review
- June 18, 2019
Have had to go into Mercedes of Valencia a couple times for routine check ups for my car. They always do the work needed to be done quickly and make sure to take care of my car and clean it when I come to pick it up. They also help you get in, registered for your appointment, and get you a rental...
Chris P. Replied: Thanks for sharing your kind words! We're glad that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- June 17, 2019
GET EXCITED!!! If you are going to buy a car here, ask for Gino Darmo. Gino is very straightforward, no beating around the bush. He helped me every step of the way. First class customer service from beginning to end with Gino. Gino even picked me up from the airport to pick up the car, you...
Response from the owner Replied: Hi Conrad, We are glad you were treated so great here. At Mercedes-Benz of Valencia we make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- June 17, 2019
GET EXCITED!!! If you are going to buy a car here, ask for Gino Darmo. Gino is very straightforward, no beating around the bush. He helped me every step of the way. First class customer service from beginning to end with Gino. Gino even picked me up from the airport to pick up the car, you...
Response from the owner Replied: Hi Conrad, We are glad you were treated so great here. At Mercedes-Benz of Valencia we make sure to put our customer's needs first. We look forward to seeing you again!
Yelp Review
- June 14, 2019
My wife and I bought are SUV from here a few years ago. I stopped getting it serviced here because they charged way to much and were not friendly at all. Today the dash computer said something about auto theft service. I stopped by there and all the guys working there didn't know what it meant. Then...
Yelp Review
- June 12, 2019
Excellent service. Ernie called with updates to let me know when my car would be ready. Everything that was promised was delivered. Very happy with MBZ Valencia!
Yelp Review
- June 07, 2019
My husband and I walked into Mercedes Benz of Valencia last week. We were greeted by Marco Andrade. He was very courteous and patient. He sat with us and explained everything in detail without putting us under any pressure to buy a car. He also introduced us to Kasra Foroutan, the General Sales...
Chris P. Replied: We are so excited that we provided you with a great car buying experience. We will be sharing your feedback amongst our team. Enjoy your new Mercedes-Benz and please come visit us again soon!"
Yelp Review
- June 04, 2019
This location has good customer service and a nice waiting area.
Google Review
- June 02, 2019
Response from the owner Replied: We appreciate the 4-star rating
Google Review
- May 30, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- May 30, 2019
DO NOT DO BUSINESS HERE! My business partner and I purchased a used smart car to use as a company car. What seemed great from first impression ended up to be the complete opposite in customer service. Looking back at it, they clearly just wanted to get rid of the car. First, they said they didn't...
Yelp Review
- May 28, 2019
Well, as expected, no one approached me, wanting to assist me. I often walk outside, looking at their fleet, and I'm always left alone. Which in a way is pleasant because I don't want a slim ball salesperson hammering me and being extremely annoying. However, I'm sure they assume I can't afford...
Chris P. Replied: Hi Darrell, We appreciate the time you have taken to share your feedback. I'm sorry to hear that your experience with Mercedes-Benz of Valencia did not meet your expectations. We would like to invite you back into our dealership so the team and I will have the opportunity to take care of your Mercedes-Benz related requirements. We hope to see you again soon so that we may win back your confidence in us! In the meantime, please provide us your phone number or email so we can help resolve this issue as soon as possible.
Yelp Review
- May 27, 2019
Romeo Samya and Mein Apuya assisted me last Saturday with a new CLA 250. They were amazingly helpful, patient and gave me a very good deal! Romeo is the closer and I find him very special with a delightful sense of humor, a man that knows his cars and executes for his customers!
Google Review
- May 25, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- May 23, 2019
Best of the best! Never had a more straightforward and transparent car-buying experience than with MB of Valencia! Jordan is a top-notch, classy salesman who always keeps our best interest at heart. This is the 3rd vehicle we buy from him and is most definitely not the last! Thank you for everything...
Google Review
- May 22, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- May 22, 2019
Expensive.
Response from the owner Replied: Hello Patricio, We are sorry to hear you were less than satisfied with us.
Yelp Review
- May 22, 2019
I requested inspect your surveillance camera video recording 2 days ago, which recorded the work on my car. When I requested inspect the video recording, they said call me when it's ready to show me, but they never call me over 2 days. Show me the surveillance video recording!!!! I would like to...
Google Review
- May 20, 2019
Cheating clients
Response from the owner Replied: We are sad to hear that you did not have the best experience with us. We pride ourselves in providing great customer service and we would like to do the same for you. We would like the opportunity to make it up to you. Please provide us your phone number or email so we can help resolve this issue as soon as possible. We hope to resolve this and earn you back as a customer.
Yelp Review
- May 19, 2019
Look, every time you go shopping for a car, the dealership experience depends on the day and the sales rep. As they say in the car biz- "Your Mileage May Vary". I have owned six Mercedes and never had much luck buying locally in the SCV. All of that changed about three months back as we were coming...
Google Review
- May 17, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- May 16, 2019
Clean dealership, but I felt being talked down to by staff. Had to Uber there to order a replacement keyblade, and had to Uber next day to pick it up.
Response from the owner Replied: We always aim to deliver a great experience. We are disappointed when we hear that we may have missed the mark! Thank you for taking the time to bring this to our attention. We will use this feedback to develop further.
Google Review
- May 10, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- May 04, 2019
Went in for my car service. The service rep Jasmine was cold, unprofessional with a nonchalant attitude. They tell us to buy local and shop local, unfortunately some businesses in the community do not treat locals well. We are appreciated outside the community. I always use downtown Mercedes Benz...
Google Review
- May 02, 2019
I booked an appointment on 4/26/19 for service on my GLC 300. During my visit with my service advisor Jazmine she mentioned that the 2020 GLE's were out and I should take a look. I went to the dealership with no intention on getting a new car, so I what eh what can it hurt. Well BayyyyyyyyBeeeeee...
Response from the owner Replied: Hi Erika, We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- April 30, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- April 30, 2019
I walked in just to see the inventory and the confidence of my sales rep Marco was amazing! His language made me feel as if I owned the car before we even started. He assured I found what I liked and NEVER tried to hustle me. As a result of his great work, I am a first time owner of a Benz! The...
Yelp Review
- April 30, 2019
More than a salesman is an excellent friend with his work. I would definitely return for his excellent service.It is the second car that I bought from marco.Mercedes has Excellent person as an employee in this specific dealership. Overall,
Google Review
- April 27, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- April 25, 2019
I wish I could give less than 1 star. We are a customer already. The costs for the service B are high but it's Mercedes and I've always thought you get what you pay for. WRONG I would've had a better experience from Walmart.I was told the car was ready but there were some additional work items...
Yelp Review
- April 25, 2019
The service department is horrible. They charged us $2000 for a basic service, which we accepted because they claimed is it was labor intensive to change the spark plugs. We went on a trip shortly after and the wiper fluid was empty and they had cracked the tank. No offer to fix it or address it at...
Google Review
- April 20, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- April 18, 2019
Happy to be working with Derek Googe in the service department. Very sharp individual that stays on top of the process and doesn't leave you guessing. Definitely will return for future service.
Google Review
- April 17, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- April 17, 2019
It has been about almost 2 weeks since my family went there to buy a C300 Coupe and we absolutely love the car. Going in at first my aunt was very tense from the beginning and unsure if we would be interested in buying a Mercedes or a BMW until we met Romeo R. Samya. Romeo literally fits the title...
Google Review
- April 16, 2019
Terrible experience..I feel like I was scammed..I bought a 2018 metris a year ago Had a suspension problem from the beginning returned to have it fixed..Paid for extended warranty coverage and prepaid service in advance. $10,000.00 extra on vehicle. Nothing covers the fact that I still have...
Yelp Review
- April 10, 2019
Great place to buy or lease a car! Since the moment I walked in their lot the experience has amazing. Marco in sales made me, and my family feel welcome. He took care of any questions we had, and help us find what we wanted. The whole team in Valencia Mercedes Benz was very helpful. The general...
Yelp Review
- April 10, 2019
GET YOUR SERVICE DONE SOMEWHERE ELSE!!2013 - I leased my brand new car from them, sales guys were great! 2016 - I converted the lease into a purchase. Sales guys were great, Service department did a good job checking out the vehicle. Early 2018 - My car would stall for no reason at all when stopped...
Yelp Review
- April 10, 2019
GET YOUR SERVICE DONE SOMEWHERE ELSE!!2013 - I leased my brand new car from them, sales guys were great! 2016 - I converted the lease into a purchase. Sales guys were great, Service department did a good job checking out the vehicle. Early 2018 - My car would stall for no reason at all when stopped...
Google Review
- April 10, 2019
Terrible experience..I feel like I was scammed..I bought a 2018 metris a year ago Had a suspension problem from the beginning returned to have it fixed..Paid for extended warranty coverage and prepaid service in advance. $10,000.00 extra on vehicle. Nothing covers the fact that I still have...
Google Review
- April 09, 2019
Google Review
- April 09, 2019
Not only was it the best deal ever from Daniel Medina and Ritchie, but, service tech Derek Googe was awesome! Best purchase ever made and cleanest car I ever picked up! You guys rock! Caiti B
Google Review
- April 05, 2019
Google Review
- April 04, 2019
Not only was it the best deal ever from Daniel Medina and Ritchie, but, service tech Derek Googe was awesome! Best purchase ever made and cleanest car I ever picked up! You guys rock! Caiti B
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- April 01, 2019
I custom ordered a new Mercedes G 63 and after eight months of waiting for the vehicle it was delivered to the dealership and within a couple of hours sold to someone else. I have a confirmation of the order with my name on it and yet no one called me to let me know that it had arrived. I checked...
Google Review
- March 31, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- March 30, 2019
Horrible experience - they failed to process my trade in and keep getting notices that I owe registration fees. They were rushed and high-pressure - only bought car because it was exactly the trim I wanted and the only one available. STAY AWAY
Google Review
- March 30, 2019
My favorite car!!! I drive Benz only and highly recommend this car for all of you to try!!! Great service department and excellent customer service!!!
Google Review
- March 30, 2019
The dislike is for lack of customer service today. Jazmin was my service advisor and I sat in the lobby area for an hour and twenty minutes. No contact from her on the status of my car. Asked for her she was not there. Looked out in the service lane and my car hadn't moved. Told the service manager...
Yelp Review
- March 29, 2019
Horrendous experience - only bought the car because they had the exact trim / color I wanted. They are pushy sneaky rushed through the whole process and they didn't mount license plates. Update: They even failed to process my trade in so no I am getting notices that I did not pay registration!!! ...
Google Review
- March 27, 2019
Horrible experience - they failed to process my trade in and keep getting notices that I owe registration fees. They were rushed and high-pressure - only bought car because it was exactly the trim I wanted and the only one available. STAY AWAY
Yelp Review
- March 27, 2019
The Service Department is the best.
Google Review
- March 26, 2019
Great experience - my second time leasing a car at this dealership. I was drawn here when I had a horrifying experience down the road and now they have my business! From the sales team to the service - always a great job. I've dealt with Don, William and Ryan - all have gone above and beyond to...
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- March 25, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- March 22, 2019
My favorite car!!! I drive Benz only and highly recommend this car for all of you to try!!! Great service department and excellent customer service!!!
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- March 22, 2019
The dislike is for lack of customer service today. Jazmin was my service advisor and I sat in the lobby area for an hour and twenty minutes. No contact from her on the status of my car. Asked for her she was not there. Looked out in the service lane and my car hadn't moved. Told the service manager...
Yelp Review
- March 20, 2019
We were very impressed with the service provided by Romeo Samya. He listened well to my needs and adjusted very quickly to find the right car for me that was both sporty, yet 4 door. He took his time and let me get comfortable with the car and confident with my purchase. I would come back to him...
Yelp Review
- March 20, 2019
I really like this location. Everyone's nice. I only stop by to get my car serviced and am always pleasantly surprised. Thank you to Henry for your service today!
Yelp Review
- March 20, 2019
I have decided to drive all the way into Los Angeles for future car repair. My main concern was that I've made several phone calls to have a recall from the manufacturer regarding my airbags fixed. My service person kept telling me how I didn't need to have it done now and can get it done later etc....
Yelp Review
- March 19, 2019
I always have a pleasant experience when I bring my car to this dealership. Bill (service consultant) alway provides excellent customer service & my recent visit was no difference. I would recommend this dealership without any hesitation.
Yelp Review
- March 18, 2019
Been here several times as both a buyer and owner. Never had anything less than a great experience. Most recently I went by to look at a potential replacement for our current Mercedes. Jim Kleinman helped me out again. He's by far my favorite salesman anywhere and at this point I consider him a...
Yelp Review
- March 17, 2019
Worst dealer services ever!!!They don't want to fixed unless if they can charge.I did request warranty for brand new GLE window trim panel loosen up so rattling, but they'er keep saying its normal. I did request couple times to fix finally manager came out and told me they will fix and adjust. But...
Yelp Review
- March 16, 2019
After twelve years, I finally decided to pass down my Honda Pilot to my soon-to-be sixteen-year-old son and start the search for a new vehicle. I knew I wanted to luxury SUV but didn't know which make and model. I sat in a Lexus RX350, Audi Q7, BMW X5 and finally a Mercedes GLE350. My second time...
Yelp Review
- March 16, 2019
The review is specific to the service department. Every single time it's a 20-30 minute wait. Its worse if you actually listen to them and sit in the lobby. So fed up with this terrible service.
Yelp Review
- March 15, 2019
The service department is fantastic. I highly recommend my service guy, Bill Park.
Google Review
- March 12, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- February 28, 2019
I drive a tow truck, as soon as you pull into their parking lot an attendant comes to help
Google Review
- February 28, 2019
Outstanding service.
Google Review
- February 28, 2019
Kind of rude.
Google Review
- February 28, 2019
I often go there to service my cats they have a modern and inviting dealership. All Service advisors are friendly and knowledgeable about their line of work. Clean facility and easy in/out with plenty of parking.
Google Review
- February 28, 2019
My boyfriend tool his AGM because of a recall. His car keys had low battery and they didn't check that. If you take your expensive car to be checked you hope that they check everything no just something in particular.
Yelp Review
- February 28, 2019
this is my 3rd car leasing from Valencia Mercedes.obviously it wouldn't be 3rd, if I was not happy with my previous experiences. I would like to mention couple names who truly deserve 5+ review from me and my husband. Special thanks to Marco and Romeo for their honesty and professionalism. Also...
Yelp Review
- February 24, 2019
Mein is an excellent sales professional.Responds to inquiries and requests promptly. My wife and I owe a tremendous gratitute to his services.
Google Review
- February 24, 2019
I often go there to service my cats they have a modern and inviting dealership. All Service advisors are friendly and knowledgeable about their line of work. Clean facility and easy in/out with plenty of parking.
Yelp Review
- February 21, 2019
Love to bring my car for a service!!!!! All of them are super nice and make you feel like friends
Google Review
- February 20, 2019
Outstanding service.
Yelp Review
- February 20, 2019
I have 2 Benz's; One from Valencia and one from another dealer in LA. I only get my cars serviced through Valencia. Bill Parks is fantastic. Always on top of the situation and keeps me informed.I would say that you would be hard pressed to find a service department equal to Valencia.
Google Review
- February 20, 2019
Nice selection of AMG's
Yelp Review
- February 19, 2019
I would give ZERO if I could I came here to buy a fog light for my CLS I bought it handled it carefully on the way home wished I would have checked it before hand but as soon as I get home I took it out of the package and the fog light was cracked from the corner. I took the light back to the dealer...
Google Review
- February 17, 2019
Kind of rude.
Google Review
- February 14, 2019
My boyfriend tool his AGM because of a recall. His car keys had low battery and they didn't check that. If you take your expensive car to be checked you hope that they check everything no just something in particular.
Yelp Review
- February 14, 2019
I would give a zero but you can't I live in Valencia. I hope Chris Pazs boss or money guys are seeing this! I have bought 5 cars in the last few years and never from Valencia...you spend all this money on advertisements with Mr slick but you can't return calls.....just bought the latest convertible...
Yelp Review
- February 10, 2019
Marco Andrade is a great sales man very chill Helped us with everything easy in and out y'all should deff work with him
Google Review
- February 08, 2019
Cant seem to get anyone there to call me back when they say they will or have any staff available to help you when you show up for your appointment. Literally told to come back later at an unknown time after driving an hour to get there because everyone was gone and didnt know when they'd be back. I...
Yelp Review
- February 07, 2019
im a repair dealer , in palmdale ca , today 2/7/2019i got the most unpleasent converasation with service writer jasmin , she was ask help , her attitiude and sense of direction was very unpleasent , not knowing i was sending a repair for dealer ship, if there was a dealer here in palmdale ca , i...
Google Review
- February 06, 2019
Google Review
- February 06, 2019
Drove to my appointment where everyone was unavailable to help me was simply told I would have to come back another time. I asked when, I was dont they didnt know. Wow. You guys are not close (it's a drive), I'm too busy for burn weekday hours like that, and I'm just not very happy.
Google Review
- February 03, 2019
I drive a tow truck, as soon as you pull into their parking lot an attendant comes to help
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 30, 2019
They have the friendliest staff they meet you at the door always have Great deals with no pressure sales the vehicle they keep in stock including used are top of the line
Google Review
- January 30, 2019
Pathetic excuse for a dealership. My buddies and I were there looking at a Maserati for sale in their showroom. The sorry excuse for a dealership couldn't locate the keys......really?? What's even more interesting is this place had a huge sign advertising "Under New Ownership." Here is an idea,...
Yelp Review
- January 29, 2019
Was looking around for a new car to spoil my hard working husband. He had been researching a few cars. We came in, just for a test drive, walked away with 2019 CLS AMG. Romeo was an excellent salesman. Knowledgeable, friendly, and willing to work with us. He worked hard to make us feel comfortable,...
Yelp Review
- January 28, 2019
I bring my car in for the routine service appointments and the odd problem here and there. The experience is always good; greeted pretty quickly, processed and out the door usually pretty quickly. The only critique I have is that the service managers could do a better job of paying attention to the...
Google Review
- January 25, 2019
They have the friendliest staff they meet you at the door always have Great deals with no pressure sales the vehicle they keep in stock including used are top of the line
Yelp Review
- January 23, 2019
I just recently bought GLC and my sales consultant was Romeo Samya. He is excellent very patience personable and took time to show me the car and all the features. He was not pushy at all unlike any other sales consultant which I liked the most. I highly recommend him if you ever stop by at MB...
Yelp Review
- January 23, 2019
I have faith that there's still honest genuine salesmen out there all because of my car buying experience with Romeo! He truly went above and beyond to help make a deal that worked for us without the added pressure or sketchiness that most salesmen out there today do. 100% happy with my purchase and...
Yelp Review
- January 23, 2019
We rolled in Valencia with a 3 year Mercedes less than 9000 miles. After 3 days part came, still doesn't run. Talked to Tom the service manager. He stated if we didn't like how their shop worked we could go somewhere else. Buy a Mercedes, then customer service ends.
Yelp Review
- January 22, 2019
Went in to Valencia Mercedes as they were running a promotion. Sadly, they did not honor their promise and now they don't even respond to my emails. Not even the internet sales director has returned my email after mentioning my disappointment. I guess customer service isn't a big deal for this...
Yelp Review
- January 20, 2019
Marco Andrade was a pleasure to work with. He greeted us with a smile and paid attention to all our needs except for giving us a car for free. He had just returned from Alabama from a Mercedes Driving Seminar and was ready to share his knowledge with us. He even helped us to see that there were some...
Yelp Review
- January 20, 2019
If I can give the most awesome sales person and dealership 10 stars, I would. This dealership is top notch. It exceeds expectations. We came to visit this dealership just to check out our options on an upgrade for our SUV. Romeo Samya went above and beyond to make sure we purchased an SUV that we...
Yelp Review
- January 19, 2019
Some of the worst customer service I've ever experienced. Clearly the training stopped with this location. I did a mock call (evaluation) to this location. The goal was to take on the profile of a customer and rate this location dealing with customers. So far they are the lowest rated Mercedes...