Google Review
- August 10, 2020
Google Review
- August 07, 2020
I have leased multiple vehicles through and referred several friends and family to William Moussa and Mercedes-Benz of Valencia. In every case my friends, family, and I have been 100% satisfied with the excellent level of service provided by William and MB of Valencia as a whole.William is an asset...
Yelp Review
- August 07, 2020
I have leased multiple vehicles through and referred several friends and family to William Moussa and Mercedes-Benz of Valencia. In every case my friends, family, and I have been 100% satisfied with the excellent level of service provided by William and MB of Valencia as a whole.William is an asset...
Yelp Review
- August 07, 2020
So much happy ! William moussa helped me a lot. He explained me everything. I texted him after i got the car because i had some questions. He helped me by answering those questions. I will highly suggest him. If you go there ask for him. I think he is the best person to get help from. This was my...
Yelp Review
- August 03, 2020
Talk about "The best or nothing," Mr. Marco Andrade (Sales Consultant, Mercedes-Benz of Valencia) is a caliber consultant, like no other. Marco made it all come to fruition...paying attention to the details of what I wanted in my next vehicle, listening, and maintaining focus. His talent and...
Yelp Review
- August 02, 2020
Never in my life have I had such a pleasant car buying experience. William is a consummate professional! He took the time to provide detailed answers via email and text and was patient with me throughout the the entire process. He offered me the best deal flat out. No BS, no tactics, simply a clean...
Google Review
- August 01, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- July 30, 2020
Jazmin Q. is always prompt, courteous and knowledgeable about the service needs of 2 MBZ's I take into MBZ-Valencia. The rest of the staff including the service technicians are extremely helpful.
Yelp Review
- July 29, 2020
I so appreciate to Mercedes Benz of Valencia and specially to the Derek Googe. My problem was solved very quickly with the best service. Thanks guys and good luck!
Yelp Review
- July 28, 2020
RECORD WHEN YOU GET YOUR CAR FIXED HERE!!!!!!!!!There was this small button near my rear view mirror that was loose when I bought this 1 year only used car. Anyways the problem was so small that I didn't even bother having it fixed until 8months later. When I came the technician checked and I...
Google Review
- July 25, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- July 21, 2020
Beware: very uncomfortable interaction with the service managers (Bill) who out right lied and tried to up sell my wife on services not needed. I hate it when people think they can take advantage of a women when it comes to cars. Wanted $200 just to examine the car, made rude and unprofessional...
Yelp Review
- July 14, 2020
Oh. My. God.I stopped by for a quick fix on my sunroof for my Mercedes. Jasmin was quick to help me. Very knowledgeable and very courteous. She was able to resolve my sunroof issue, keep me informed, get me dropped off and picked up.Hands down best experience I've had at a dealership.To management,...
Yelp Review
- July 10, 2020
Excellent service. Drop off vehicle in the morning ready for pickup in 3 hrs.
Google Review
- July 09, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- July 03, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- July 03, 2020
Scammers as always!!!! just had my glk for B service but then once they inspect the whole car, they will mention alot of problems. I have not driven my car for 3 months and they say my tires were worn off and needs replacement. After i declined cause i knew they were still in good condition and was...
Google Review
- June 27, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 4-stars and we'll look forward to serving you again.
Google Review
- June 25, 2020
Stuffy proud and too important to be bothered at 845AM. I wanted to order a spare key for my CL63 AMG. After 45 minutes of waiting and signing this and signing that, the quote went from $470 to $836 because of a programming fee. I asked why did you not tell me this 45 minutes ago when I walked in...
Response from the owner Replied: We always aim to deliver a great experience. We are disappointed when we hear that we may have missed the mark! Thank you for taking the time to bring this to our attention. We will use this feedback to develop further.
Yelp Review
- June 25, 2020
Stuffy proud and too important to be bothered at 845AM. I wanted to order a spare key for my CL63 AMG. After 45 minutes of waiting and signing this and signing that, the quote went from $470 to $836 because of a programming fee. I asked why did you not tell me this 45 minutes ago when I first walked...
Google Review
- June 19, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- June 11, 2020
Mercedes-Benz of Valencia treated us so well and we're so welcoming! I know that car dealers can be a little bit intimidating (and may I say a little bit..too eager at times..) but the salespeople really gave us our space to walk around and really get a feel for what kind of car my parents wanted to...
Yelp Review
- June 11, 2020
Mercedes-Benz of Valencia treated us so well and we're so welcoming! I know that car dealers can be a little bit intimidating (and may I say a little bit..too eager at times..) but the salespeople really gave us our space to walk around and really get a feel for what kind of car my parents wanted to...
Google Review
- June 06, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- June 04, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- June 01, 2020
Absolutely seamless! During the COV-id 19 pandemic they came and got my old lease, and got me a new one on the exact model I wanted for the price I wanted. They drove it 55 miles to me and drove away in my old Mercedes. It was sanitized and the salesman wore his mask the whole interaction (which was...
Google Review
- May 30, 2020
Great staff and customer service. Highly recommend for anyone wanting a 5 star dealership experience.
Yelp Review
- May 26, 2020
The only reason I gave a 1 star was because if I didn't I couldn't put the post...horrible service!!! Liars!! Plus they feel that they are allowed to put you down and use bad language to the customers! They fool you into taking a car and when finally you decide on the car then they tell you at the...
Google Review
- May 21, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- May 15, 2020
The dealership had our car for service. The front wheel damaged at dealership. They tried to fix it but the repairs went badly. Earnesto our service advisor and the manager were great to replace the rim at no cost. That is how a great dealership is. Thank you!!!
Yelp Review
- May 14, 2020
Marco Andrade was such a great help when it came purchasing my 2017 CLA250. Definitely not the pushy salesmen type that people usually dread. I wasn't even planning on purchasing the vehicle that day but he made me feel super comfortable and explained all of the features it came with thoroughly...
Google Review
- May 11, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- May 11, 2020
Response from the owner Replied: We always aim to deliver a great experience. We are disappointed when we hear that we may have missed the mark! Thank you for taking the time to bring this to our attention. We will use this feedback to develop further.
Google Review
- May 11, 2020
The people are so helpful and honest, and I highly recommend them for being 100% with their customers. Thanks Ernesto, I'll be back !!!
Yelp Review
- May 09, 2020
I just drove home in my 2017 certified MBZ GLS550 and I am thrilled! My salesman, Marco Andrade, was extremely professional and personable. He made the whole process seamless and actually enjoyable. That's a lot to say when you are buying a vehicle. I HIGHLY recommend Marco and Mercedes Benz of...
Yelp Review
- May 06, 2020
Bad service and repair. Blames customer for breaking something Who tells a customer "your back again?" Of course I brought it for one thing and can back with multiple things added that's broken. Not fair. Bad service and will blame you that you broke your car and opened the hood to break something....
Yelp Review
- April 27, 2020
Thank you, the service was great and fast! Glad your dealership was open for business.
Google Review
- April 22, 2020
Rip off service And rude staff
Yelp Review
- April 08, 2020
Purchased a 2013 Mercedes Sprinter with 67K miles on January 4th, 2020. Upon 2 weeks of owning the vehicle, the AC Unit (which was being "fixed" by their mechanics right before I came to view the vehicle, nearly flew off on my first freeway excursion. I report the problem and after a week, Valencia...
Google Review
- March 29, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 4-stars and we'll look forward to serving you again.
Google Review
- March 11, 2020
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Yelp Review
- March 06, 2020
I bought a used Volvo from this dealership last November. The first time I drove it after I purchased it, the car went into limp mode. I contacted them several times but nobody would call me back. Beware, this dealership sells cars that they know have issues and doesn't back them. I even sent an...
Google Review
- March 02, 2020
Bought a car there and took months to get it regisered due to their mistakes, Later I thought I quaified for a state rebate , but the Management was completly unhelfull, well i guess im out $2,500.00
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Yelp Review
- February 29, 2020
I'm a little late on the review! But DANIEL MEDINA IS THE BEST! I bought my metris cargo van here in august of 2019 for my auto detailing business. Thanks Daniel for dealing with me and my aunt as we were kind of difficult and kept changing our minds. I 100% recommended this dealership and...
Google Review
- February 28, 2020
Always a pleasant experience going to seek help from Mr Bill Parks. Very informative and professional.Thanks Gabe USAF, Ret.
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- February 28, 2020
Fabio is an awesome salesman! After a month trying to find the exact car I've been looking for, he went above and beyond my expectations and delivered satisfaction for my husband and I! I'm in love with my GLC 300 coupe! Thank you so much Fabio and Mercedes Benz of Valencia!
Google Review
- February 24, 2020
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- February 19, 2020
It's always a plesure to work with a pro like Bill P
Google Review
- February 18, 2020
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- February 15, 2020
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- February 14, 2020
Response from the owner Replied: HI Daysi Jarquin, thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- February 11, 2020
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Google Review
- February 11, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- February 11, 2020
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Google Review
- February 11, 2020
Response from the owner Replied: HI Daysi Jarquin, thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- February 11, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- February 08, 2020
Great service.
Response from the owner Replied: HI Daysi Jarquin, thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- February 07, 2020
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- February 02, 2020
Great place to shop
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- February 01, 2020
Friendly service. Got mine with them
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- January 28, 2020
Took my car for a SERVICE A (oil change and routine check). Was planning to go to a cheaper place but I'm glad I didn't. They found several issues needing repair and promptly called warranty company and took care of everything. Service A is about 250 dollars. Outside it's about 160. Glad I went with...
Response from the owner Replied: We are glad you were treated so great here. Here at Mercedes-Benz of Valencia, we make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- January 25, 2020
Lovely customer service.
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Yelp Review
- January 23, 2020
I would like to say Ive had the best experience with Mercedes!! Everyone is so friendly and this specific dealership it's self is very clean and everyone always makes you feel welcomed! I had a bit of an issue and spoke with Kaz the Sales Manager and I MUST say I loved how he handled my situation...
Yelp Review
- January 23, 2020
I would like to say Ive had the best experience with Mercedes!! Everyone is so friendly and this specific dealership it's self is very clean and everyone always makes you feel welcomed! I had a bit of an issue and spoke with Kaz the Sales Manager and I MUST say I loved how he handled my situation...
Yelp Review
- January 22, 2020
We went to Mercedes on Sunday to buy a car. Walked around for over 20 minutes and no one came out. I am glad they are doing so well that they don't need the business.
Yelp Review
- January 21, 2020
We are back at MB Valencia for our 4th car! We have been a customer now for 7 years and the service and sales staff have always been exemplary. Marco Andrade was very professional, thoughtful in answering all our questions and said we are part of their MB family. Our transaction was thorough yet...
Yelp Review
- January 20, 2020
The sales department is outstanding, everyone is very friendly and kind. I had the best experience purchasing a vehicle for my father and myself over the weekend. Look forward to meeting with them today. God bless America in this Martin Luther King day
Yelp Review
- January 19, 2020
Visited MB Dealer in Valencia to look at a S coupe. One of the salesman were too interested in helping me. Excuses as, I have an apPointment soon, etc. Finally got one to show me a new S coupe, but we got a "Cook's tour" of their parking lot. He didn't even bring the key. After that, he showed me a...
Google Review
- January 18, 2020
Mr. Gabi Bakraji helped us, he is one of the rare wonderful people, you can ever get helped from.
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Yelp Review
- January 14, 2020
Extremely disappointed in this dealership. I was duped into leasing a car that I did not even want (color- model i wanted). I was coming from about 50 miles away in an Uber to pick up a white Mercedes. When I showed up they told me that the car just sold and that they didn't realize I was coming in...
Google Review
- January 11, 2020
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected.
Google Review
- January 11, 2020
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 11, 2020
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 10, 2020
Awesome customer service!
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 07, 2020
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 06, 2020
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 02, 2020
Horrible dishonest salesmen that sell a bad product (requires significant maintenance often that's expensive).
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected.
Yelp Review
- January 02, 2020
Great service department. Keep it up guys. Bill Parks is the best. They are always helpful and truly care about their customers. I have taken my car to other dealers in the valley depending on my work schedule, but none of them compare.
Google Review
- December 30, 2019
Awesome customer service!
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- December 30, 2019
Took my car for service, i suspected the battery needed to be replaced. the service rep was rude, and they took almost 3-hours to tell me a needed a new battery. My car was sitting in the parking lot, ready to go and no one said anything. I asked if my car was ready, one of the employees told me he...
Yelp Review
- December 30, 2019
Marco was amazing. He made the entire car buying experience quick and easy. He gave us all our options and made us feel like we were family. Marco even took the time to explain the technology in the GLC 300 to my 82 year old father and was happy to repeat the information patiently, over and over...
Yelp Review
- December 23, 2019
We recently just bought a new car and we think that the staff there is amazing. Jim Kleinman is super nice and tries his best to find you a car that best fits your need and an amazingly helpful, knowledgeable, and hard working person.
Google Review
- December 21, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- December 21, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- December 21, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- December 20, 2019
Friendly and provided options. Knowledgeable staff. Was a breeze completing the purchase.
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- December 12, 2019
Second time costumer with this deslship and I can't be any happier. I got my wife a 450GLE which is a hard car to get. Solo and Fabio prepared all the paperwork prior our arrival so we didn't have to spend any extra time. What a great person Fabio is . He took his time and explained all the details...
Google Review
- December 11, 2019
Response from the owner Replied: We are glad you were treated so great here. Here at Mercedes-Benz of Valencia, we make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- December 11, 2019
Response from the owner Replied: We are glad you were treated so great here. Here at Mercedes-Benz of Valencia, we make sure to put our customer's needs first. We look forward to seeing you again!
Yelp Review
- December 08, 2019
The experience I had here at Mercedes Benz Valencia was outstanding. I didn't feel like a number when I walked in, I felt like an actual person. I was being helped by Marco who went above and beyond to get me exactly what I wanted in my car. I'm picky when it comes to almost everything and he really...
Yelp Review
- December 02, 2019
The staff in the service department are not helpful but rather money driven and don't care. They focus silent on customer that need repairs that will result in out of pocket Payment.If your car needs a warranty related repair, they will do everything to convince you that you don't need the repairs...
Google Review
- November 30, 2019
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Google Review
- November 24, 2019
Service department took really good care of us.
Response from the owner Replied: We are glad you were treated so great here. Here at Mercedes-Benz of Valencia, we make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- November 23, 2019
I love Mercedes Benz
Response from the owner Replied: We are glad you were treated so great here. Here at Mercedes-Benz of Valencia, we make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- November 19, 2019
Rip off service. Before I came to this dealer, I called other dealers to get two new keys for my sprinter, it quoted $500. Spoke with this dealer's sprinter adviser, he told me that he can give me a break on the keys for two keys $304. Happy to move forward, after a week order the key, I brought...
Response from the owner Replied: We always aim to deliver a great experience. We are disappointed when we hear that we may have missed the mark! Thank you for taking the time to bring this to our attention. We will use this feedback to develop further.
Yelp Review
- November 16, 2019
Marco Andrade was the best to deal with. He gave me the best price in the car with no BS tricks and then kept making it better. It inky took a few minutes to get in and out of the dealership and Kyle, the technology, specialist was awesome as well. I'll never go to another Mercedes dealership.
Yelp Review
- November 16, 2019
My father called about an S class and the sales rep hung up on him!! There is a reason people end up buying at other dealerships! Absolutely embarrassing service! Go to fletcher jones or the location in Anaheim they act more like human beings rather than animals looking for the next person to rip...
Google Review
- November 11, 2019
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- November 11, 2019
Response from the owner Replied: We are glad you were treated so great here. Here at Mercedes-Benz of Valencia, we make sure to put our customer's needs first. We look forward to seeing you again!
Yelp Review
- November 11, 2019
The service sucks here! They try to put the blame on the customer for their shortcoming.
Google Review
- November 09, 2019
This place is awesome. You will not regret buying a car here.
Response from the owner Replied: We are glad you were treated so great here. Here at Mercedes-Benz of Valencia, we make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- November 05, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- October 31, 2019
Ritchie Spears, Monir Nazar, and Bill Parks have been excellent to work with. We look forward to continuing our relationship with Mercedes Benz of Valencia.Thank you for your time and efforts.
Yelp Review
- October 30, 2019
Mercedes-Benz of Valencia truly provided an awesome experience in purchasing our new S-550!! Working with Marco was a distinct pleasure as he was courteous, professional and very knowledgeable regarding our concerns. We were able to finalize the perfect option for us to purchase our S-550 and Marco...
Google Review
- October 27, 2019
Great prices Great service. Bought 5 Mercedes cars from there!!
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- October 27, 2019
Jazmin Quintero is the best service advisor. Working with Jazmin for +2 years with service needs of 3 MBZ's. Always knowledgeable and prompt.
Google Review
- October 26, 2019
I can't tell you enough about our experience at this Mercedes Benz Dealership our salesman Gino Darmo, this man is one of the best salesmen I have ever come across in all my years. Friendly very professional and great since of humor. Not only Gino but the whole team. So if anyone out there is...
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Google Review
- October 24, 2019
The only reason why i am giving this dealership a ONE STAR is because when i went on their website, they were offering a car at a priced that I could of worked with, and the lady i had talked to told me a price over the phone out the door. So after a few days when i had a day off from work and that...
Response from the owner Replied: We always aim to deliver a great experience. We are disappointed when we hear that we may have missed the mark! Thank you for taking the time to bring this to our attention. We will use this feedback to develop further.
Cars.com Review
- October 24, 2019
The only reason why i am giving this dealership a ONE STAR is because when i went on their website, they were offering a car at a priced that I could of worked with, and the lady i had talked to told me a price over the phone out the door. So after a few days when i had a day off from work and that...
Yelp Review
- October 23, 2019
The only reason why i am giving this dealership a ONE STAR is because when i went on their website, they were offering a car at a priced that I could of worked with, and the lady i had talked to told me a price over the phone out the door. So after a few days when i had a day off from work and that...
Yelp Review
- October 23, 2019
The only reason why i am giving this dealership a ONE STAR is because when i went on their website, they were offering a car at a priced that I could of worked with, and the lady named Yesina, I had talked to told me a price over the phone out the door. So after a few days when i had a day off from...
Cars.com Review
- October 21, 2019
Remember that famous line in the 1996 motion picture Jerry Maquire? Show Me The Money! We recently return our leased Mercedes at Mercedes Benz of Valencia for an evaluation and lease of a new vehicle. The lease was almost over and Mercedes contacted us and told us they would evaluate the vehicle at...
Yelp Review
- October 21, 2019
SHOW ME THE MONEY... watch out for Mercedes Benz Dealership in ValenciaRemember that famous line in the 1996 motion picture Jerry Maquire? "Show Me The Money!" We recently return our leased Mercedes at Mercedes Benz of Valencia for an evaluation and lease of a new vehicle. The lease was almost over...
Google Review
- October 16, 2019
Response from the owner Replied: thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one
Google Review
- October 13, 2019
Gino is a great person there . he helped me and my wife alot to find a favorite car for my daughter
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- October 11, 2019
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- October 11, 2019
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- October 05, 2019
Went in and met Mein. Told him what I wanted and he went straight to the point - ran the numbers and we had a deal quickly . No stressful haggling or time wasting. It was quick and I got the car I wanted. The whole process was a breeze. Solo Gad was helpful in making my whole experience worthwhile!...
Google Review
- October 05, 2019
Back at it again since February 2017. As my lease was coming to an end, I started receiving multiple emails from different dealers looking for my business. As I did ask around others to check my options (as everyone else would), I eventually did end back up at Mercedes Benz of Valencia because of my...
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. Mercedes-Benz of Valencia values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Yelp Review
- October 04, 2019
It was a smooth transition towards leasing my new Mercedes Benz. Great team there. The dealership itself is beautiful and people are friendly. Your technical team went over the car system functionality in detail and answered my questions with a smile. The sales representative was very professional...
Google Review
- October 03, 2019
Response from the owner Replied: Hi, Robert, thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Yelp Review
- October 03, 2019
From the time I walked into the service dept area in need of assistance, I was greeted right away! The service rep Ryan was just amazing!!! He was very knowledgeable, thorough and efficient with all my needs...all my needs! The one young lady behind the service desk, well actually both of...
Yelp Review
- September 30, 2019
Wanted to give this dealership a well deserved five-star review. By far the most hassle-free car buying experience I've ever had. The team is honest, helpful, and works to get the deal done. I don't live in Valencia but made the trip to get a great deal and terrific customer service. Ask for Jim...
Yelp Review
- September 29, 2019
My service advisor was excellent. My only complaint is the intake. The person who is taking my info could not find me. After spelling my name and giving her my phone number she still could not find me. I have bought 3 cars from this dealership and have serviced all of them there. How could she not...
Google Review
- September 19, 2019
Nice cars
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- September 11, 2019
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- September 11, 2019
Response from the owner Replied: Hi, Andrew, thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one!
Google Review
- September 11, 2019
Response from the owner Replied: Hi, Queen Victoria Leigh Gonzalez, We are glad you were treated so great here. Here at Mercedes-Benz of Valencia, we make sure to put our customer's needs first. We look forward to seeing you again.
Google Review
- September 11, 2019
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- September 11, 2019
Response from the owner Replied: Hi Pedrotbs, We appreciate the time you have taken to share your feedback. I'm sorry to hear that your experience with Mercedes-Benz of Valencia did not meet your expectations. We would like to invite you back into our dealership so the team and I will have the opportunity to take care of your (brand) related requirements. We hope to see you again soon so that we may win back your confidence in us! In the meantime, please provide us your phone number or email so we can help resolve this issue as soon as possible.
Google Review
- September 09, 2019
I had a bad experience with my Mercedes after owning my car for a few years the motor blew up.
Response from the owner Replied: Hi Pedrotbs, We appreciate the time you have taken to share your feedback. I'm sorry to hear that your experience with Mercedes-Benz of Valencia did not meet your expectations. We would like to invite you back into our dealership so the team and I will have the opportunity to take care of your (brand) related requirements. We hope to see you again soon so that we may win back your confidence in us! In the meantime, please provide us your phone number or email so we can help resolve this issue as soon as possible.
Google Review
- September 08, 2019
Very epic. Made me feel broke. Epic.
Response from the owner Replied: Hi, Andrew, thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one!
Google Review
- September 06, 2019
WORST Service I have received from a Mercedes Dealer in all my years of owning 3 Mercedes Benz cars.Took my car in for a service B and a recall update on the navigation .I purchased the car from this dealership and wanted to give them the business again. The loaner car had coffee and cigarettes...
Response from the owner Replied: Hi Shanerra, We appreciate the time you have taken to share your feedback. I'm sorry to hear that your experience with Mercedes-Benz of Valencia did not meet your expectations. We would like to invite you back into our dealership so the team and I will have the opportunity to take care of your (brand) related requirements. We hope to see you again soon so that we may win back your confidence in us! In the meantime, please provide us your phone number or email so we can help resolve this issue as soon as possible.
Google Review
- September 05, 2019
I had a bad experience with my Mercedes after owning my car for a few years the motor blew up.
Google Review
- September 04, 2019
They prices are too high and I have had to return and have them re-fix my car. I drive all the way to Los Angeles to get my car fixed now.
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- August 31, 2019
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- August 29, 2019
My Husband and I took my mother in law to Mercedes-Benz of Valencia to surprise her with a new auto. When we got to the parking lot we were immediately greeted by Fabio Rustom. He was very friendly, professional and patient. We didn't feel rushed and his recommendations were exactly what my mother...
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- August 29, 2019
Everyone was very helpful and courteous ... I have been going to MB Valencia service for 10 years now and they have been consistently honest , straightforward and excellent service .. Tnx Bill !
Yelp Review
- August 27, 2019
I had such an amazing sales experience with Mercrdes Benz of Valencia and it's all because of Marco. The whole process was so smooth and easy. It was way better than any other car buying experience I've had. Marco was on top of it every step of the way and helped me so I knew exactly what was going...
Yelp Review
- August 26, 2019
Marco and William were amazing to work with! They were both very helpful and made my experience at MB Valencia well worth it! Everyone who helped me gave me there A game!!! I will recommend this dealership to all my friends and family for sure!!Thanks guys for taking care of me
Yelp Review
- August 24, 2019
I love knowing that when my car needs to be serviced, that there is an amazingly knowledgeable, and friendly team of people who are ready to help. If your car needs service, or if you need a shuttle, like I did, Carmelo, and Bob were amazing. I felt at ease as they shuttled me to/from my office....
Yelp Review
- August 24, 2019
The service was excellent!They go above and beyond with their customer service. No other dealership compares to their attentiveness to detail & thoroughness in helping you receive the car you ask for. I am sincerely grateful for their team.
Yelp Review
- August 23, 2019
Jazmin was absolutely amazing! She made getting my dreaded service done so easy and even set me up with a courtesy vehicle for the day! I was able to drive the car that I am interested in leasing next. Such a great person, such a great attitude, she made this experience so much better than it has...
Google Review
- August 21, 2019
The only reason to give two stars because of the poor quality of service provide by the service team. Sales team extremely helpful and efficient. I would give 5 stars to them. I call to schedule my service to replace a part which mechanics were unable to figured the problem on my first visit....
Response from the owner Replied: We always aim to deliver a great experience. We are disappointed when we hear that we may have missed the mark! Thank you for taking the time to bring this to our attention. We will use this feedback to develop further.
Google Review
- August 21, 2019
Monior is a rockstar. So very helpful and patient. Thank you very much for a great experience.
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- August 20, 2019
Perfect
Google Review
- August 17, 2019
Excellent service, my salesman was no pressure which is great because that doesn't work for me. I plan on purchasing my future vehicles here.
Response from the owner Replied: Hi, Queen Victoria Leigh Gonzalez, We are glad you were treated so great here. Here at Mercedes-Benz of Valencia, we make sure to put our customer's needs first. We look forward to seeing you again.
Google Review
- August 11, 2019
Response from the owner Replied: Thank you for the 5-stars! We look forward to serving you in the future.
Google Review
- August 11, 2019
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. Mercedes Benz of Valencia values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- August 11, 2019
Response from the owner Replied: Hi, Sarkis, We are glad you were treated so great here. Here at Mercedes-Benz of Valencia, we make sure to put our customer's needs first. We look forward to seeing you again!