Google Review
- December 09, 2019
Response from the owner Replied: Hello Rafel,The team at Fletcher Jones Imports appreciates your business and feedback. It is our goal to deliver a 5 star experience to all of our guests. If there is anything we may do to further assist you I would like to hear from you. Please contact me at 949-718-6532.Kind Regards,Kimberlee Camargo Reputation and Brand Loyalty Manager
Google Review
- December 09, 2019
Great service and free car washes!
Response from the owner Replied: Hello Louie, Our team strives to keep providing you with great service along with the preferred guest car washes. Best Wishes,Your Friends and Family at Fletcher Jones Imports
Google Review
- December 07, 2019
Response from the owner Replied: Hi John, Thank you for the 5 star rating! Our team is looking forward to serving you again at your next scheduled interval.Take Care,Your Friends and Family at Fletcher Jones Imports
Google Review
- December 05, 2019
nice people & comfort showroom.
Response from the owner Replied: Hi Wenfu,Thank you for the great comments! We look forward to delivering all out guests with a 5 star experience.Best,Kim CamargoReputation and Brand Loyalty Manager
Google Review
- December 04, 2019
Quality service. You get what you pay for. Bought my car at Fletcher Jones in Orange County and can always count on the Las Vegas team to help me out.
Response from the owner Replied: Hello Peggy, We truly appreciate your 5-star rating! Our team will strive to keep providing you with quality service. We are looking forward to seeing you again at your next scheduled interval. Best Wishes,Your Friends and Family at Fletcher Jones Imports
Google Review
- December 03, 2019
Response from the owner Replied: Hello Michael,We are flattered to receive your 5-star rating! Our team is looking forward to seeing you again at your next scheduled appointment. All the Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- November 29, 2019
Happy Thanksgiving! I've been working on this goal for so many years..Finally I've reached a very exciting moment Thankful to God for Papa Bertoldo fm B,B,C&Smith esq and Jay L. Fields in picking out the perfect beauty for me & Travis teaching me all the advanced safety & cool technical features and...
Response from the owner Replied: Hello Elizabeth, Congratulations on your recent purchase! We are very fortunate to be part of your exciting moment in picking out your classy Mercedes- Benz. Our team is grateful to have helped make your experience in purchasing a vehicle go by smoothly. We tend to accommodate the guests needs and make sure they feel welcomed. Looking forward to seeing you again at your next scheduled visit. All The Best, Your Friends and Family at Fletcher Jones Imports
Yelp Review
- November 29, 2019
Happy Thanksgiving! I've been working on this goal for so many years..Finally I've reached a very exciting moment Thankful to God for Papa Bertoldo fm B,B,C&Smith esq and Jay L. Fields in picking out the perfect beauty for me & Travis teaching me all the advanced safety & cool technical features and...
Guest R. Replied: Hello Elizabeth, Congratulations on your recent purchase! We are very fortunate to be part of your exciting moment in picking out your classy Mercedes- Benz. Our team is grateful to have helped make your experience in purchasing a vehicle go by smoothly. We tend to accommodate the guests needs and make sure they feel welcomed. Looking forward to seeing you again at your next scheduled visit. Happy Holidays. Best Wishes, Your Friends and Family at Fletcher Jones Imports
Google Review
- November 27, 2019
Response from the owner Replied: Hi Estrella,Thank you for your high rating! Our team looks forward to serving you again.Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- November 23, 2019
Response from the owner Replied: Hi Ien, It is wonderful to hear that your most recent experience with us is deserving of your 5-stars.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- November 22, 2019
Response from the owner Replied: Hello, The team at Fletcher Jones Imports takes reviews very seriously. We would like to follow up on your review; however we are unable to locate a customer profile with the information listed on Google. Please contact me directly at 949-718-6532. Kind Regards,Kimberlee Camargo Reputation and Brand Loyalty Manager
Google Review
- November 18, 2019
Expansive
Response from the owner Replied: Hi Shelli,Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations.Please call me at 949-718-6532. Kind Regards,Kimberlee Camargo Reputation and Brand Loyalty Manager
Yelp Review
- November 16, 2019
So we were in the market to lease a car. When we arrived at the dealership we were greeted by John Broadbent. He is an asset to this dealership! Friendly, knowledgeable, honest,kind and provided us with an extraordinary experience. Thank you very much John! I recommend this dealership to all who are...
Guest R. Replied: Hi Jeff, Congratulations on your recent purchase! We are ecstatic to hear that you were provided with an extraordinary experience with our salesman John Broadbent. Our team strives to go the extra mile and fulfill our guests with a wonderful experience. We look forward to welcoming you back. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- November 15, 2019
Service advisor Dennis Eich was excellent. Quickly solved an issue I was having with my car.
Response from the owner Replied: Hi Joe,We are so pleased to hear about your recent service visit with Dennis! Thank you for your 5 star review! Our goal is to provide the best experience possible.Regards, Your Friends and Family at Fletcher Jones Imports
Google Review
- November 14, 2019
They unlocked my radio for free they are so cool
Response from the owner Replied: Hi Ciba, We are glad to have been able to assist. We're looking forward to seeing you again at your next scheduled interval. Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- November 13, 2019
Love this Mercedes Benz location on Sahara they are nice and will work with you , they definitely try their best to compensate you
Response from the owner Replied: Hi Kinasha, We are flattered that you choose our location for all of your service needs. We like to make our guests feel welcomed and always try to provide them with our exceptional work. We are looking forward to seeing you again at your next scheduled interval. Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- November 09, 2019
Left by Christina F.
Response from the owner Replied: Hi Christina, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Yelp Review
- November 09, 2019
More than satisfied with my purchase and experience with Chelsy and Fletcher Jones. She is friendly and always happy to help!
Guest R. Replied: Hi Anthony, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience with Chelsy. We look forward to your next visit. Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- November 07, 2019
Great service from Daniel !
Response from the owner Replied: Hi,We are so pleased to hear about your recent service visit with Daniel! Thank you for your 5 star review! Our goal is to provide the best service experience possible.Regards, Your Friends and Family at Fletcher Jones Imports
Google Review
- November 05, 2019
Very nice conversation with the driver, he picked us up right on time all around great experience.
Response from the owner Replied: Hi Joe,Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- November 03, 2019
Response from the owner Replied: Hi Cornelius,The team at Fletcher Jones Imports appreciates your business and feedback. It is our goal to deliver a 5 star experience to all of our guests. If there is anything we may do to further assist you I would like to hear from you. Please contact me at 949-718-6532.Kind Regards,Kimberlee Camargo Reputation and Brand Loyalty Manager
Google Review
- November 02, 2019
Best service
Response from the owner Replied: Hi Carlos,Thank you for your 5 star review! Our goal is to provide the best service experience possible.Regards, Your Friends and Family at Fletcher Jones Imports
Google Review
- October 31, 2019
Wow!I used to work there.What a vehicle dealership.They have the ultimate vehicles.I know this because I had the opportunity to drive them all while working at the car wash department.My suggestion is to get rid of the landscaping areas in order to use that space to park more beautiful car in front...
Response from the owner Replied: Hello Idelfonso,Thank you for taking the time to share your valuable feedback and for the 5 star rating! Our team truly appreciates your business and delighted to have as one of our guests. We look forward to welcoming you back.Best,!Your Friends and Family at Mercedes-Benz of Henderson
Google Review
- October 29, 2019
Left by Robyn M.
Response from the owner Replied: Hi Robyn,Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with us is deserving of your 5-stars.Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 29, 2019
Always professional, treat you like family. # mercedesgang! Lol! Honestly, its why i keep buying them. Great cars. Cute!
Response from the owner Replied: Hi, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 28, 2019
Good service
Response from the owner Replied: Hi Rebecca, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 28, 2019
Left by Doris S.
Response from the owner Replied: Hi Doris, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 28, 2019
Response from the owner Replied: Hi, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 24, 2019
Response from the owner Replied: Hi Kim, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 23, 2019
Everyone was so helpful. Very happy with the services
Response from the owner Replied: Hi Ludwina , Thank you for the 5 star rating! Glad to hear that our team was very helpful with the services that you were provided with. We look forward to serving you at your next scheduled reservation. Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 23, 2019
Left by Latoya B.
Response from the owner Replied: Hi LaToya, Thank you for the 5 star rating! We look forward to welcoming you at your next scheduled interval. Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 17, 2019
Fletcher Jones staff and customer service is top notch. Stopped in for an antifreeze issue and was in and out in less than 15 minutes. Thanks Fletcher Jones.
Response from the owner Replied: Hi Jason, Great to hear that we were able to get your antifreeze issue settled in less than 15 minutes. It's a pleasure to know that the customer service you experienced was top notch. We are looking forward to seeing you again. Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 14, 2019
Left by Michelle B.
Response from the owner Replied: Hi Michelle, Thank you for the 5 star rating! We look forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Cars.com Review
- October 13, 2019
Respond in a very quick and timely matter. Didnt purchase a car here YET but plan to trade in my car and get a car from them soon! Super excited!
Dealer response from DealerRater Replied: Hi Tyress, We are so pleased to hear about your recent service visit with Fletcher Jones Imports! Thank you for your 5 star review! Our goal is to provide the best service experience possible. We look forward to welcoming you back. Regards, Your Friends and Family at Fletcher Jones Imports
Google Review
- October 13, 2019
Left by Rose G.
The best service ever. Fast and friendly. They are service and customer service driven. They are 2nd to none, too rare in my opinion.
Response from the owner Replied: Hi Rose, Glad to hear about the best, fast, and friendly service you experienced with us. Our team is looking forward to serving you at your next service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 13, 2019
Left by Rose G.
The best services providers ever. Fast and friendly service with a smile. They are the best.
Response from the owner Replied: Hi Rose, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Yelp Review
- October 12, 2019
I just left the dealership in my new 2020 Benz!!! I'mBeyond happy with how fantastic this car buying experience was!!! Rex Babin was our sales representative and let me tell you he is absolutely incredible! Car buying is usually extremely stressful but Rex and everyone at fletcher jones Las Vegas...
Guest R. Replied: Hi Robert, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Rex purchasing your brand new 2020 Mercedes-Benz! We look forward to welcoming you back. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 10, 2019
Response from the owner Replied: Hi Christopher, Thank you so much for your wonderful post! We greatly appreciate you taking the time to post your 5 star review! Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 10, 2019
Get in on time and finish on time and the service consultant very friendly and professional as always
Response from the owner Replied: Hello William,Thank you for being a valued guest. We greatly appreciate you taking the time to post your 5 star review! The team at Fletcher Jones Imports looks forwards to welcoming you back.Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 10, 2019
Left by John R.
Response from the owner Replied: Hi John, Thank you for the 5 star rating! Guest satisfaction is our greatest priority.Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 09, 2019
Response from the owner Replied: Hi Raven,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 09, 2019
Jason Cote was my service guy extremely knowledgeable and excellent service. Definitely get all my service here at Fletcher Jones Las Vegas
Response from the owner Replied: Hi Lyann, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about how excellent your experience with Jason Cote was. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 08, 2019
Response from the owner Replied: Hi Serta, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 06, 2019
Left by David P.
Response from the owner Replied: Hi David, Thank you for your 5 star review! Our goal is to provide the best service experience possible.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 06, 2019
Love the service department !Josh Sutton is always responsive & professional.
Response from the owner Replied: Hi Kimberlee, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about your service experience with Josh. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 04, 2019
Left by Josie K.
Great Service!
Response from the owner Replied: Hi Josie,Thank you for the 5 star rating! Our team looks forward to welcoming your back.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Yelp Review
- October 03, 2019
RATING: ASERVICE: A+AMBIANCE: AOVERVIEW:ADave Miller was absolutely exceptional in going above and beyond in helping out in my repair! Truly amazing customer service. Absolutely strives to provide the best customer experience! Ask for Dave next time you're in!*A= Outstanding - D= Needs Improvement
Guest R. Replied: Hi Eddie,Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about your exceptional service with Dave. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- October 02, 2019
Response from the owner Replied: Hello Richard, Thank you for the 5 star rating! Our team appreciates your business and looks forward to serving you again.All the best,Your Friends & Family at Fletcher Jones Imports
Google Review
- October 01, 2019
Response from the owner Replied: Hi Jhoseph, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 28, 2019
Response from the owner Replied: Hi Shay, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 28, 2019
Response from the owner Replied: Hi Leslie, We greatly appreciate you taking the time to post your 5 star review! Thank you so much for your wonderful post! Kind Regards,Your Friends and Family at Fletcher Jones Imports
Yelp Review
- September 26, 2019
We have been a 2 car mercedes benz family for 30 years now always being happy with our cars. After moving from Ct. to Vegas 2 years ago we found Fletcher Jones on Sahara- and for us it was a great find. We have now purchased 2 cars from them and could not be happier for it. From the GM Steve who is...
Guest R. Replied: Hi Arthur, Our team is delighted to hear about your wonderful encounters with Steve, Rex, and Dennis. Glad to have you as part of our family. We look forward to serving you again at your next scheduled service interval.Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 25, 2019
I work for a collision shop , and am incharge of ordering all parts . I always deal with Gina because of her amazing customer service. She always goes above and beyond to help me in anything I need. Great company , and staff .
Response from the owner Replied: Hi Angelica, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about your amazing customer service experience with our team member Gina. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 25, 2019
I work for a collision shop , and am incharge of ordering all parts . I always deal with Gina because of her amazing customer service. She always goes above and beyond to help me in anything I need. Great company , and staff .
Response from the owner Replied: Hi Angelica, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about your amazing customer service experience with our team member Gina. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 24, 2019
Response from the owner Replied: Hi Kelly, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Yelp Review
- September 23, 2019
Dennis Eich in service is great, easy in easy out, always takes good care of my and my vehicle!
Guest R. Replied: Hi Deb, Thank you for the 5 star rating! We are so happy that Dennis always takes good care of your vehicle, and you! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 22, 2019
Response from the owner Replied: Hi George,Our team and Fletcher Jones Imports strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations.Please call me at 949-718-6532. Kind Regards,Kimberlee CamargoReputation and Brand Loyalty Manager
Google Review
- September 18, 2019
Left by Barbara T.
Everyone at Fletcher Jones Mercedes is very helpful and always seem to go out of there way to help you, Everyone there has done a exceptional job and I am so happy that I had purchased my Mercedes there.
Response from the owner Replied: Hello Barbara,We are so pleased to hear about your recent service visit with our service team! Thank you for your 5 star review! Our goal is to provide the best service experience possible.Regards, Your Friends and Family at Fletcher Jones Imports
Google Review
- September 17, 2019
Left by Rossella S.
Response from the owner Replied: Hi Rosella,Thank you for the 5 star rating! Our team looks forward to serving you again.Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 17, 2019
Response from the owner Replied: Hi Raymond, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 17, 2019
Response from the owner Replied: Hi Tom, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 16, 2019
Will in the parts department is great very friendly and knowledgeable!
Response from the owner Replied: Hi Tim, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 14, 2019
Response from the owner Replied: Hi Alfredo, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 13, 2019
Easy and convenient place, and shuttle drive you home and bring back when Cervice is done
Response from the owner Replied: Hi Nayan, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 13, 2019
Left by Crystal D.
I was perfect. I wish wish the car wash wasOpen
Response from the owner Replied: Hi Crystal,Your experience is important to all of us at Fletcher Jones Imports and understand your concerns regarding the car wash. If I may be of any assistance please contact me directly at 949-718-6532.Kind Regards,Kimberlee CamargoReputation and Brand Loyalty Manager
Google Review
- September 10, 2019
Great people & aervice!
Response from the owner Replied: Hi Wilson,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 10, 2019
Would not buy a car anywhere else
Response from the owner Replied: Hi Carlos, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 10, 2019
Left by Darlene M.
Response from the owner Replied: Hi Darlene, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 10, 2019
Left by Himansu S.
Response from the owner Replied: Hi Himansu,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 09, 2019
Great people & aervice!
Response from the owner Replied: Hi Wilson,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 08, 2019
Response from the owner Replied: Hi Gagik,Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations.Please call me at 949-718-6532. Kind Regards,Kimberlee CamargoReputation and Brand Loyalty Manager
Google Review
- September 07, 2019
Response from the owner Replied: Hi Gagik,Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations.Please call me at 949-718-6532. Kind Regards,Kimberlee CamargoReputation and Brand Loyalty Manager
Google Review
- September 06, 2019
Response from the owner Replied: Hi Ohnna-Lee,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 06, 2019
Response from the owner Replied: Hi Monica, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 06, 2019
Superb. Really professional with timely and clear communication. Great options to make waiting for servicing go by unmiserably.
Response from the owner Replied: Hi Soooby,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Yelp Review
- September 06, 2019
We have a Sprinter and our bulb went out; I was in touch with Fletcher Jones Imports yesterday and they directed me to their Sprinter location. We arrived in Vegas the next day and the gentlemen working there couldn't have been nicer or more efficient. They immediately replaced our bulb and we were...
Guest R. Replied: Hi Steph,Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about how efficient your quick service went. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 05, 2019
Would not buy a car anywhere else
Response from the owner Replied: Hi Carlos, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 05, 2019
Always good service at dealership for my Mercedes.
Response from the owner Replied: Hi Judie, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 04, 2019
Left by Shieka V.
Response from the owner Replied: Hi Shieka, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 04, 2019
Great service at Fletcher Jones Mercedes...Thanks to service advisor Josh Sutton and the great team of people in the service department.
Response from the owner Replied: Hello James,We are so proud to have earned your stellar rating.-Azalea Hann, Client Relations Manager
Google Review
- September 01, 2019
Great experience from start to finish, excellent team and customer service of the highest level.
Response from the owner Replied: Hi Michael, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 01, 2019
The experience of purchasing/leasing a vehicle at Fletcher Jones Imports was by far the least stressful of any I have ever had. Customer service is like no other.
Response from the owner Replied: Hi Clayton, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 01, 2019
Great quick service
Response from the owner Replied: Hi Tina, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 01, 2019
Shane Petersen, sales consultant, was very personable and knowledgeable. He even came to the dealership on his day off so my wife and I could do a test drive prior to purchase. I was very pleased with all the team members we worked with.
Response from the owner Replied: Hi Pat, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Shane. We look forward to welcoming you back. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 01, 2019
The guys at the Sprinter service center have a real passion! Top notch service and support. I was travelling through had a small issue and they got me back on the road. Can't thank them enough!
Response from the owner Replied: Hi Robbie, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 01, 2019
My wife and I just bought our first Mercedes-Benz a GLC 300, this was the best car buying experience ever, thanks to Thomas!! He was very knowledgeable and patient answering all of our questions, he made me and my wife feel comfortable throughout the entire 3.5 hours, process. We also enjoyed...
Response from the owner Replied: Hi Arnold, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Thomas getting into your new GLC 300. We look forward to welcoming you back. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- September 01, 2019
When i made my final decision the salesman Kam came in on his day off to get me the car. Great service
Response from the owner Replied: Hi Michelle, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience with Kam. We look forward to your next visit. Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 30, 2019
Response from the owner Replied: Hi Jon,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 30, 2019
Left by Dugans 1.
As always they take very good care of their customers
Response from the owner Replied: Hi Scott, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 30, 2019
Left by Ronald S.
Excellent service with honesty and integrity. THANK YOU!!
Response from the owner Replied: Hi Ronald,Thank you for the 5 star rating! Our team is delighted to hear about your exceptional experience. We look forward to welcoming you back.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 29, 2019
Left by Enam L.
Response from the owner Replied: Hi Enam, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 29, 2019
Response from the owner Replied: Hi Bengi, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 29, 2019
Great customer service every time I go! John was an awesome service rep. I moved here almost 5 years ago and this is the only Mercedes Benz dealership that I go too in LV.
Response from the owner Replied: Hello Teena, We are so pleased to receive your stellar 5 stars!-Azalea Hann, Client Relations Manager
Google Review
- August 29, 2019
Left by Joyce J.
Response from the owner Replied: Hi Joyce, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 27, 2019
Response from the owner Replied: Hello William Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 27, 2019
Nice, friendly staff all the time. Compare to other shops in Las Vegas, this is definitely number one customer service. Thank you, Dennis!
Response from the owner Replied: Hello Mimi, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- August 27, 2019
Left by Tamara G.
I have an older SL500 (2006) that I really love. I take it to Fletcher Jones to get the best and most reliable service on my car. I really like how they handle their service business. They are very communicative and they gave me a loaner car while mine was being serviced. Very friendly and...
Response from the owner Replied: Hi Tamara,Our team at Fletcher Jones Imports is thrilled to know we are the dealer of choice to care for your SL500. We truly value you a guest and appreciate you kind words about the our talented team and the service they provide you. We look forward to welcoming you back at your next scheduled visit.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 26, 2019
Left by Susan H.
Response from the owner Replied: Hi Susan, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 26, 2019
Response from the owner Replied: Hi Alex, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 26, 2019
Left by Karen S.
Response from the owner Replied: Hi Karen, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 26, 2019
Service was good. My brakes squeek when I back up.
Response from the owner Replied: Hi Tony, Our team strives to provide all of our guests with a 5 star experience. If there is anything we may do to further assist you with the brake noise please let us know. Best,Kim Camargo Reputation and Brand Loyalty Manager
Cars.com Review
- August 26, 2019
Excellent, customer service. Sales people do not pressure you in any way. Took my time in choosing the right model. Everything that was promised to me was delivered and then some. Will highly recommend them.
Dealer response from DealerRater Replied: Hi Sean, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience. We look forward to your next visit. . Kind Regards, Your Friends and Family at Fletcher Jones Imports
Google Review
- August 24, 2019
I am very satisfied with the service , nice service adviser Jason Cortez care about customer truly 5 Star service and the place nice and clean.
Response from the owner Replied: Hello Nurdin, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- August 23, 2019
Response from the owner Replied: Hi, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 23, 2019
Response from the owner Replied: Hi Basia, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 23, 2019
Left by Gail C.
Josh Sutton always takes good care of our car (and me) when I have a scheduled service or when I come in between its regular service appointments if I have questions or need to get my tire pressure adjusted. It gives me peace of mind, knowing that everything has been thoroughly checked. The van...
Response from the owner Replied: Hello Gail,It is such a great pleasure to have earned your stellar 5 star rating.-Azalea Hann, Client Relations Manager
Google Review
- August 23, 2019
Left by Vinnie B.
Very relaxing waiting area. Friendly associates and treat everyone special.
Response from the owner Replied: Hi Vinnie, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 22, 2019
Response from the owner Replied: Hi Josie,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Cars.com Review
- August 22, 2019
Jay Fields is the best car dealer I've ever met. I so appreciate him and the team at Fletcher Jones Mercedes for their outstanding service and attention to detail. Highly recommend.
Dealer response from DealerRater Replied: Hello, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Kind Regards, Your Friends and Family at Fletcher Jones Imports
Google Review
- August 21, 2019
Response from the owner Replied: Hi Deo, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 21, 2019
Left by Marcellus J.
Dennis is the best, he identified everything up front and I had no surprises. I called in late for a smog check and Dennis got it handled. Thank you!
Response from the owner Replied: Hello Marcellus,Thank you for sharing some feedback. It is a great pleasure to see that Cal delivered a most satisfactory service experience. We look forward to seeing you again.-Azalea Hann, Client Relations Manager
Google Review
- August 18, 2019
Response from the owner Replied: Hi Bibiana, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 17, 2019
Left by Ranese M.
Response from the owner Replied: Hi Ranese, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 17, 2019
Response from the owner Replied: Hi Jun, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 16, 2019
The guys at the Sprinter service center have a real passion! Top notch service and support. I was travelling through had a small issue and they got me back on the road. Can't thank them enough!
Response from the owner Replied: Hi Robbie, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 16, 2019
I have been a car owner for 40 years and a Mercedes owner for more than a decade. I can honestly say that Dennis Eich is one of the most professional & sincere service professionals I have had the pleasure of knowing...amazing service!
Response from the owner Replied: Hi Jeff, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about how great of a service advisor Dennis has been for you. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 14, 2019
Response from the owner Replied: Hi Gary, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 14, 2019
Left by Clayton R.
The experience of purchasing/leasing a vehicle at Fletcher Jones Imports was by far the least stressful of any I have ever had. Customer service is like no other.
Response from the owner Replied: Hi Clayton, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 14, 2019
Left by Michelle K.
When i made my final decision the salesman Kam came in on his day off to get me the car. Great service
Response from the owner Replied: Hi Michelle, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience with Kam. We look forward to your next visit. Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 13, 2019
Left by Michael D.
Great experience from start to finish, excellent team and customer service of the highest level.
Response from the owner Replied: Hi Michael, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 12, 2019
Response from the owner Replied: Hi Josh, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 12, 2019
Response from the owner Replied: Hi Matt, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Yelp Review
- August 12, 2019
Recently had to have some recall work done on my Mercedes. My service writer Dennis Eich, was his usual excellent self. Everything got done in a timely fashion. The work exceeded our expectations.Dennis has always been very friendly. He treats you like a friend and not just another customer. He is...
Guest R. Replied: Hi Tom, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about how Dennis was a great advisor to you during your visit. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 12, 2019
Response from the owner Replied: Hi Gary, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 10, 2019
Great quick service
Response from the owner Replied: Hi Tina, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 08, 2019
Left by Adam B.
Mercedes service is as great as the product.
Response from the owner Replied: Hi Adam, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 08, 2019
Left by Brittany H.
Always a great experience.
Response from the owner Replied: Hi Brittany, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 08, 2019
My service advisor Josh Sutton is not only excellent at his job! He had empathy for my heartbreak, my daughter Savannah was shot & murdered 3 weeks ago in Vegas and Josh ,Azalea and Mark C. {who our children have been friends since kindergarten} these three person paid for my service yesterday....
Response from the owner Replied: Hi Debra, Thank you for choosing Fletcher Jones Imports. We are so deeply sorry to hear about the loss of your daughter. Our team is however delighted to hear that Josh, Azalea, and Mark took such wonderful care of you during your visit. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 07, 2019
Response from the owner Replied: Hi Josh, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 07, 2019
Shane Petersen, sales consultant, was very personable and knowledgeable. He even came to the dealership on his day off so my wife and I could do a test drive prior to purchase. I was very pleased with all the team members we worked with.
Response from the owner Replied: Hi Pat, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Shane. We look forward to welcoming you back. Best,Your Friends and Family at Fletcher Jones Imports
Yelp Review
- August 06, 2019
Great experience at Fletcher Jones. Kam the sales person did a great job getting our deal done. Their finance department was helpful and the post support on the vehicle was great. We will definitely be coming back for future vehicles.
Guest R. Replied: Hello Tim,Your experience is important to us at Fletcher Jones Imports. It was pleasure to have the opportunity speak with you today and work together to resolve your concerns. We look forward to working with you again in the future.Best,Kimberlee CamargoReputation and Brand Loyalty Manager
Google Review
- August 06, 2019
Response from the owner Replied: Hi Glenda, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 06, 2019
Response from the owner Replied: Hi Nathaniel, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 04, 2019
Response from the owner Replied: Hi JA, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 04, 2019
Response from the owner Replied: Hi Nikki, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 04, 2019
Response from the owner Replied: Hi Nikki, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 04, 2019
Left by Arnold P.
My wife and I just bought our first Mercedes-Benz a GLC 300, this was the best car buying experience ever, thanks to Thomas!! He was very knowledgeable and patient answering all of our questions, he made me and my wife feel comfortable throughout the entire 3.5 hours, process. We also enjoyed...
Response from the owner Replied: Hi Arnold, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Thomas getting into your new GLC 300. We look forward to welcoming you back. Best,Your Friends and Family at Fletcher Jones Imports
Yelp Review
- August 02, 2019
I don't think I could have had a better car buying experience than I did at Fletcher Jones Imports. I was in the market for a slightly used car, and found just the car I wanted here. Although it wasn't a Mercedes, it was a 2016 Nissan Maxima, with only one owner. The car looked good as new and...
Guest R. Replied: Hi Cori, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Maxine getting into your 2016 Nissan Maxima. We look forward to welcoming you back. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 01, 2019
There was some miscommunication and disconnect in my last review and I have taken care of in response to the matter, I always have a pleasant experience here, and I am thankful to see they take their customer service very serious, Azalia and Josh went above and beyond to solve the situation and I am...
Response from the owner Replied: Hi Pamela,The team at Fletcher Jones Imports understands your concerns regarding the availability of a loaner while the needed repairs are being addressed. We are pleased do know you have been in contact with our management team. If there are any additional questions or concerns that we have not yet discussed please feel welcome to contact us.Best,Kimberlee CamargoReputation and Brand Loyalty Manager
Google Review
- August 01, 2019
The staff did an excellent customer service and even walked an extra mile just to make our experience memorable. Thank you all you do!
Response from the owner Replied: Hi Gio, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 01, 2019
My Customer Service Rep. Was absolutely not engaged at all. Poor communication.
Response from the owner Replied: Hello,Our team would like to follow up on your review; however we are unable to locate a customer profile with the information listed on Google. Please contact me directly at 949-718-6532. Kind regards,Kimberlee CamargoReputation and Brand Loyalty Manager
Google Review
- August 01, 2019
Service Manager Curtis is very helpful and professional
Response from the owner Replied: Hi Daniel, Thank you for the 5 star rating! We are happy Curtis has been so helpful. Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 01, 2019
Excellent, as always!! Thank you, Dennis Eich!!
Response from the owner Replied: Hello Marjorie, We appreciate your stellar rating of Fletcher Jones Imports!-Krista Alshouse, Client Relations Manager
Google Review
- August 01, 2019
Professional, expertise and excellent customer service by Kevin O'Boyle and Mike Rocha. They went above and beyond to make sure that my car purchase was memorable, leaving no stone unturned until I was completely satisfied. I thought my purchase was complete but they had one more surprise for me!...
Response from the owner Replied: Hi Nicoli, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Kevin, and Mike. We are excited to hear that they made your experience so memorable. We look forward to welcoming you back. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 01, 2019
I highly recommend Jay Fields if youre considering a Mercedes! He is very friendly, knowledgeable and genuine. We had a great experience, unlike some other dealerships weve been to.
Response from the owner Replied: Hi Kelly, Thank you for the 5 star rating! It's great to hear Jay assisted you the whole step of the way. Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 01, 2019
Purchased a pre-owned vehicle from Fletcher Jones. Had a great experience. Salesman Kam was excellent to work with, super friendly and got the deal done. They were professional from start to finish, including free registration of the purchased vehicle. Excellent post purchase support. Highly...
Response from the owner Replied: Hello Tim,Our team would like to follow up on your review; however we are unable to locate a customer profile with the information listed on Google. Please contact me directly at 949-718-6532. Kind regards,Kimberlee CamargoReputation and Brand Loyalty Manager
Google Review
- August 01, 2019
Love my Mercedes and love the team in service department! Always keeping my ride enjoyable and safe!
Response from the owner Replied: Hi Jennifer,Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations.Please call me at 949-718-6532. Kind Regards,Kimberlee CamargoReputation and Brand Loyalty Manager
Google Review
- August 01, 2019
Exemplary customer service and salespeople! Including the financial department. If you're buying a Mercedes Benz let Fletcher Jones Imports handle your business!
Response from the owner Replied: Hi Gene, Thank you for the 5 star rating! We are happy that you were assisted during your visit with us, and provided great customer service. Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- August 01, 2019
Fletcher Jones is the best place to buy a Mercedes. It is my second car I purchased there. I was very happy with all the people in the service center too. I was also very happy with Thomas Bucca. For a Salesman he was a delight to work with for information and speed of service. Thank you...
Response from the owner Replied: Hi Berit, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Thomas purchasing your second vehicle. We look forward to welcoming you back. Best,Your Friends and Family at Fletcher Jones Imports
Yelp Review
- August 01, 2019
Best customer service from entry, sales, finance, to delivery. Everyone was friendly and truly demonstrated above and beyond customer service.
Google Review
- August 01, 2019
Response from the owner Replied: Hi Chris, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Yelp Review
- July 31, 2019
Anything you need they can get done here!!This dealership has been my go to for cars since i was 17. They are so friendly and professional, not to mention the amazing store they have. All the cars being on display really adds to the luxury experience you would expect in a place like Mercedes Benz....
Guest R. Replied: Hi Taylor, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about how you have always had great service with us, and have been coming to our location since you were 17. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 30, 2019
Left by Berit M.
Fletcher Jones is the best place to buy a Mercedes. It is my second car I purchased there. I was very happy with all the people in the service center too. I was also very happy with Thomas Bucca. For a Salesman he was a delight to work with for information and speed of service. Thank you...
Response from the owner Replied: Hi Berit, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Thomas purchasing your second vehicle. We look forward to welcoming you back. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 30, 2019
Response from the owner Replied: Hi Leslie, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 30, 2019
Left by Thomas M.
Response from the owner Replied: Hi Cindy, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 30, 2019
Response from the owner Replied: Hi Richard, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 29, 2019
Response from the owner Replied: Hi Jim, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 29, 2019
Other than having my keys lock "themselves" up in my car and being washed and having to wait an additional half an hour...it was A'ight
Response from the owner Replied: Hi Nina,The team at Fletcher Jones Imports understands you have concerns with your recent service visit. We would like to follow up and offer our assistance and show you that we value your business. Please contact me directly at 949-718-6532. Kind Regards,Kimberlee CamargoReputation and Brand Loyalty Manager
Google Review
- July 28, 2019
Response from the owner Replied: Hi Eric, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 28, 2019
Left by Regina W.
Response from the owner Replied: Hi Regina,Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations.Please call me at 949-718-6532. Kind Regards,Kimberlee CamargoReputation and Brand Loyalty Manager
Google Review
- July 27, 2019
Left by Daniel S.
Response from the owner Replied: Hi Danny, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 26, 2019
Left by Jose A.
Response from the owner Replied: Hi Jose, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 26, 2019
Excellent, as always!! Thank you, Dennis Eich, for the impeccable service I receive from you every time!!
Response from the owner Replied: Hi Marjorie, Thank you for the 5 star rating! It's great to learn Dennis provided you great service. Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 26, 2019
I highly recommend Jay Fields if youre considering a Mercedes! He is very friendly, knowledgeable and genuine. We had a great experience, unlike some other dealerships weve been to.
Response from the owner Replied: Hi Kelly, Thank you for the 5 star rating! It's great to hear Jay assisted you the whole step of the way. Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 26, 2019
Left by Daniel S.
Great service all the way around!
Response from the owner Replied: Hi Danny, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 25, 2019
Excellent, as always!! Thank you, Dennis Eich!!
Response from the owner Replied: Hello Marjorie, We appreciate your stellar rating of Fletcher Jones Imports!-Krista Alshouse, Client Relations Manager
Google Review
- July 25, 2019
Left by Vicki W.
I have had an annoying rattle in the dash of my new CLA250...Max in service was very good and wanted to make sure it was taken care of. He and Josh Sutton are both conscientious and kept me posted on the progress. It is now taken care of and I couldn't be happier!
Response from the owner Replied: Hi Vicki, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about how Max, and Josh were able to assist you with the rattle coming from your dash. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 25, 2019
Love my Mercedes and love the team in service department! Always keeping my ride enjoyable and safe!
Response from the owner Replied: Hi Jennifer,Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations.Please call me at 949-718-6532. Kind Regards,Kimberlee CamargoReputation and Brand Loyalty Manager
Google Review
- July 24, 2019
Left by Mark H.
Great experience. Josh is very good to deal with. Thx
Response from the owner Replied: Hi Mark, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 23, 2019
The staff did an excellent customer service and even walked an extra mile just to make our experience memorable. Thank you all you do!
Response from the owner Replied: Hi Gio, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 21, 2019
Response from the owner Replied: Hi Angie, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 21, 2019
Left by Eieshia S.
I just purchased my E400 cabriolet 6 weeks ago and unfortunately someone ran into the back of it. Although I could not see any visible damage to the car, I wanted to get it checked out to be safe. This was my first experience with the service department, but everyone I encountered was very courteous...
Response from the owner Replied: Hi Eieshia,Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about how friendly, and helpful LaRoyne was during your service visit. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 20, 2019
Response from the owner Replied: Hi Tairy, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 20, 2019
Service advisor provides excellent customer service, is knowledgeable and helpfulness
Response from the owner Replied: Hi Irene, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 20, 2019
Everything was excellent every step of the way
Response from the owner Replied: Hi Hannah, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 20, 2019
Purchased a pre-owned vehicle from Fletcher Jones. Had a great experience. Salesman Kam was excellent to work with, super friendly and got the deal done. They were professional from start to finish, including free registration of the purchased vehicle. Excellent post purchase support. Highly...
Response from the owner Replied: Hello Tim,Our team would like to follow up on your review; however we are unable to locate a customer profile with the information listed on Google. Please contact me directly at 949-718-6532. Kind regards,Kimberlee CamargoReputation and Brand Loyalty Manager
Google Review
- July 19, 2019
Great service department. Jason Cote who is the best service advisor I've had the pleasure to deal with in all my years. Very easy experience from beginning to end. If there is anything you need in the service department call the dealership and ask for Jason. He is extremely knowledgeable. One...
Response from the owner Replied: Hi Paul, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about your great experience with Jason. We are happy that it has always been a pleasure working with him. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 18, 2019
Left by Sunil T.
Response from the owner Replied: Hi Sunil, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 17, 2019
Left by Daphne S.
Its always a pleasure to work with Dennis Eich. Very responsive and caring about you and your vehicle.
Response from the owner Replied: Hi Daphne, Thank you for the 5 star rating! It's great to hear you enjoy working with Dennis. Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 16, 2019
My Customer Service Rep. Was absolutely not engaged at all. Poor communication.
Response from the owner Replied: Hello,Our team would like to follow up on your review; however we are unable to locate a customer profile with the information listed on Google. Please contact me directly at 949-718-6532. Kind regards,Kimberlee CamargoReputation and Brand Loyalty Manager
Cars.com Review
- July 16, 2019
My exclusive dealer for many years. Best I've ever dealt with! Everyone is a VIP at Fletcher Jones, and not just pre-purchase as is often the case. Two thumbs up, all the way up.
Dealer response from DealerRater Replied: Hi Dave, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Fletcher Jones Imports
Google Review
- July 16, 2019
Response from the owner Replied: Hi Ralph, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 16, 2019
Great dealership to buy great cars .
Response from the owner Replied: Hi Idelfonso, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 14, 2019
Response from the owner Replied: Hi Daniela, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 14, 2019
Left by Scott Z.
Response from the owner Replied: Hi Scott,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 14, 2019
Response from the owner Replied: Hi Rattan, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 13, 2019
Left by Lisa M.
Exceptional Service! I had to take my car in for unexpected service and everyone was extremely helpful and nice. LaRoyne was my service advisor and he gets 5+ stars for exceptional customer service! He kept me updated on my vehicles status and assisted me with getting a courtesy vehicle. He made a...
Response from the owner Replied: Hi Lisa, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about LaRoyne assisted you the whole time, and provided great service. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 13, 2019
Response from the owner Replied: Hi Tairy, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 13, 2019
Left by Jorge C.
Response from the owner Replied: Hi Jorge, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 12, 2019
We brought our vehicle in yesterday to repair the windshield wiper that fell off. Dave Miller took exceptional care and made sure our vehicle was repaired to the high quality expected from Mercedes Benz. We are extremely satisfied with the service we received.
Response from the owner Replied: Hi Susan, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Steve KaplanGeneral Manager
Google Review
- July 12, 2019
Excellent service. Will(Hollywood) is a real asset to your company. What a great guy.
Response from the owner Replied: Hi Herschel, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 11, 2019
Left by Pamela M.
There was some miscommunication and disconnect in my last review and I have taken care of in response to the matter, I always have a pleasant experience here, and I am thankful to see they take their customer service very serious, Azalia and Josh went above and beyond to solve the situation and I am...
Response from the owner Replied: Hi Pamela,The team at Fletcher Jones Imports understands your concerns regarding the availability of a loaner while the needed repairs are being addressed. We are pleased do know you have been in contact with our management team. If there are any additional questions or concerns that we have not yet discussed please feel welcome to contact us.Best,Kimberlee CamargoReputation and Brand Loyalty Manager
Yelp Review
- July 10, 2019
There was some miscommunication and disconnect in my last review and I have taken care of in response to the matter, I always have a pleasant experience here, and I am thankful to see they take their customer service very serious, Azalia and Josh went above and beyond to solve the situation and I am...
Guest R. Replied: Hi Pamela, The team at Fletcher Jones Imports understands your concerns regarding the availability of a loaner while the needed repairs are being addressed. We are pleased do know you have been in contact with our management team. If there are any additional questions or concerns that we have not yet discussed please feel welcome to contact us. Best,Kimberlee Camargo Reputation and Brand Loyalty Manager
Google Review
- July 09, 2019
Dave the Service Manager is always very helpful.
Response from the owner Replied: Hi Ren, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 08, 2019
Response from the owner Replied: Hi Lori, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 06, 2019
Exemplary customer service and salespeople! Including the financial department. If you're buying a Mercedes Benz let Fletcher Jones Imports handle your business!
Response from the owner Replied: Hi Gene, Thank you for the 5 star rating! We are happy that you were assisted during your visit with us, and provided great customer service. Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 06, 2019
Response from the owner Replied: Hello Ervin,Thank you for the 5 star rating!Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 06, 2019
Response from the owner Replied: Hi Robbie,The team at Fletcher Jones Imports strives to provide our guests with a 5 star experience. If there is anything we may assist you with please feel welcome to contact us.Best,Kim Camargo Reputation and Brand Loyalty Manager
Google Review
- July 05, 2019
Left by Samuel P.
Response from the owner Replied: Hi Samuel, The team at Fletcher Jones Imports strives to provide our guests with a 5 star experience. If there is anything we may assist you with please feel welcome to contact us.Best,Kim Camargo Reputation and Brand Loyalty Manager
Google Review
- July 05, 2019
Service Manager Curtis is very helpful and professional
Response from the owner Replied: Hi Daniel, Thank you for the 5 star rating! We are happy Curtis has been so helpful. Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 04, 2019
Left by Nicoli W.
Professional, expertise and excellent customer service by Kevin O'Boyle and Mike Rocha. They went above and beyond to make sure that my car purchase was memorable, leaving no stone unturned until I was completely satisfied. I thought my purchase was complete but they had one more surprise for me!...
Response from the owner Replied: Hi Nicoli, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Kevin, and Mike. We are excited to hear that they made your experience so memorable. We look forward to welcoming you back. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 02, 2019
Fletcher Jones is The Best! All my experiences have been A+...My Service Rep Danielle KerleyThe Best!
Response from the owner Replied: Hello Denny, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- July 01, 2019
Always love going to Fletcher. Hands down the best Mercedes Benz location in Vegas
Response from the owner Replied: Hi Aris, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 01, 2019
Service did a great job on my GLC. Laryone was fast, professional and courteous. Thank you for making sure I got to my next appointment on time.
Response from the owner Replied: Hi Rachel, Thank you for choosing Mercedes-Benz of Henderson. Our team is delighted to hear about your great service with LaRoyne. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Mercedes-Benz of Henderson
Google Review
- July 01, 2019
Working with Mike and the rest of the crew make buying a car s wonderful experience.
Response from the owner Replied: Hi John, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Mike buying your new vehicle. We look forward to welcoming you back. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 01, 2019
We love our Mercedes and Fletcher Jones Imports! Chris Monzo and Shai Winograd are both amazing to deal with.
Response from the owner Replied: Hi Jennifer, Thank you for the 5 star rating! We are happy to hear you have had great service with Chris, and Shai. Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 01, 2019
Smooth Transaction, I got Excellent condition car, everyone really helpful.
Response from the owner Replied: Hi Fitri, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 01, 2019
My husband and I came to browse the lot because we have owned and leased a few Mercedes in the past and currently own. We were very new in town...just moved from Pittsburgh a few days before and were just down the road getting some lunch when we figured we would tour the dealership for our future...
Response from the owner Replied: Hello Mae,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Shai. Your recommendations are truly a gift. Congratulations on your purchase! Best,Alicia Buccola Guest Experience Manager
Google Review
- July 01, 2019
I bought my smart car there love it
Response from the owner Replied: Hi Hector, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 01, 2019
Top notch Sprinter mechanics.
Response from the owner Replied: Hi Nic,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Steve KaplanGeneral Manager
Google Review
- July 01, 2019
Is always a pleasure
Response from the owner Replied: Hello Angel,Thank you for your feedback. We are proud to have earned your 5 star rating.-Krista Alshouse, Client Relations Manager
Google Review
- July 01, 2019
Sweet ride
Response from the owner Replied: Hi Elaine, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 01, 2019
Just wanted to write a review based on service only. I have no experience with the sales team which in most dealerships is always a bad experience but this review is based on Jason Cote with the service department. Jason went above and beyond when I brought my car into service to get get a panel...
Response from the owner Replied: Hi Paul, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about your exceptional visit with Jason. We are delighted he took great care of you. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 01, 2019
Great experience. My salesman Joseph was very professional and attentive. Every part of the process was easy and streamlined. I look forward to coming back again.
Response from the owner Replied: Hi Raymond, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Joseph. We look forward to welcoming you back. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- July 01, 2019
Rex is amazing. He is customer-centered and is a true champion sales person. Rex has a positive spirit and is very valuable for me and to your company. Thank you.
Response from the owner Replied: Hi Kim, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Rex. We look forward to welcoming you back. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 29, 2019
Response from the owner Replied: Hi Charmaine, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 28, 2019
Left by Fatima I.
Service is amazing. Went for an oil change and service check, they took the car did the work while I waited at the waiting area. They have coffee, water and a lounge for you to relax. Brought the car back washed. Sparkling and even the tires were washed. Great service.
Response from the owner Replied: Hi Fatima, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear that your service visit was amazing. We are happy you were able to relax while waiting for your vehicle. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 27, 2019
Response from the owner Replied: Hi Mario, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 27, 2019
Left by Afshin A.
Response from the owner Replied: Hi Afshin, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 24, 2019
Left by Hector M.
I bought my smart car there love it
Response from the owner Replied: Hi Hector, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 24, 2019
Response from the owner Replied: Hi Wayne, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 24, 2019
Rex is amazing. He is customer-centered and is a true champion sales person. Rex has a positive spirit and is very valuable for me and to your company. Thank you.
Response from the owner Replied: Hi Kim, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Rex. We look forward to welcoming you back. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 23, 2019
Working with Mike and the rest of the crew make buying a car s wonderful experience.
Response from the owner Replied: Hi John, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Mike buying your new vehicle. We look forward to welcoming you back. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 21, 2019
Left by Rachel S.
Service did a great job on my GLC. Laryone was fast, professional and courteous. Thank you for making sure I got to my next appointment on time.
Response from the owner Replied: Hi Rachel, Thank you for choosing Mercedes-Benz of Henderson. Our team is delighted to hear about your great service with LaRoyne. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Mercedes-Benz of Henderson
Google Review
- June 21, 2019
Left by Mark P.
Response from the owner Replied: Hi Mark, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 20, 2019
Sweet ride
Response from the owner Replied: Hi Elaine, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 19, 2019
We love our Mercedes and Fletcher Jones Imports! Chris Monzo and Shai Winograd are both amazing to deal with.
Response from the owner Replied: Hi Jennifer, Thank you for the 5 star rating! We are happy to hear you have had great service with Chris, and Shai. Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 19, 2019
Just wanted to write a review based on service only. I have no experience with the sales team which in most dealerships is always a bad experience but this review is based on Jason Cote with the service department. Jason went above and beyond when I brought my car into service to get get a panel...
Response from the owner Replied: Hi Paul, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about your exceptional visit with Jason. We are delighted he took great care of you. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 17, 2019
Always love going to Fletcher. Hands down the best Mercedes Benz location in Vegas
Response from the owner Replied: Hi Aris, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Yelp Review
- June 16, 2019
Jolene is consistent in her delivery of excellence. Each time I arrive for service on my vehicle has been a smooth amd efficient transaction.
Guest R. Replied: Hi Crystal, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about your excellent, and smooth service visit with Jolene. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 15, 2019
Left by Raymond W.
Great experience. My salesman Joseph was very professional and attentive. Every part of the process was easy and streamlined. I look forward to coming back again.
Response from the owner Replied: Hi Raymond, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Joseph. We look forward to welcoming you back. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 14, 2019
Left by Allison W.
Response from the owner Replied: Hi Allison, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 13, 2019
Response from the owner Replied: Hi Megan,Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations.Please call me at 949-718-6532. Kind Regards,Kimberlee CamargoReputation and Brand Loyalty Manager
Yelp Review
- June 13, 2019
Stopped by the FJ location on Sahara with my daughter to see if the new 2020 GLS were out yet, was greeted on the lot by Haim Beja. Got the information I was looking for (not available yet btw) and decided to check out a nice used model they had. Long story short, ended up driving the SUV home after...
Guest R. Replied: Hi Brian, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Haim shopping for your brand new SUV. We look forward to welcoming you back. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 12, 2019
Response from the owner Replied: Hi Kelly,Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations.Please call me at 949-718-6532. Kind Regards,Kimberlee CamargoReputation and Brand Loyalty Manager
Google Review
- June 12, 2019
Left by Angel G.
Is always a pleasure
Response from the owner Replied: Hello Angel,Thank you for your feedback. We are proud to have earned your 5 star rating.-Krista Alshouse, Client Relations Manager
Yelp Review
- June 11, 2019
Just wanted to write a review based on service only. I have no experience with the sales team which in most dealerships is always a bad experience but this review is based on Jason Cote with the service department. Jason went above and beyond when I brought my car into service to get get a panel...
Guest S. Replied: Hi Paul, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about your great, and pleasant experience working with Jason. We look forward to serving you again at your next scheduled service interval. Best,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 11, 2019
Smooth Transaction, I got Excellent condition car, everyone really helpful.
Response from the owner Replied: Hi Fitri, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 11, 2019
Left by Avshalom H.
Response from the owner Replied: Hi Avshalom, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- June 09, 2019
Response from the owner Replied: Hi Dr. Lesani, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Steve KaplanGeneral Manager
Google Review
- June 08, 2019
Top notch Sprinter mechanics.
Response from the owner Replied: Hi Nic,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Steve KaplanGeneral Manager
Google Review
- June 08, 2019
Response from the owner Replied: Hi Julie,Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up on this review and feedback to see what we may do to exceed your expectations.Please call me at 949-718-6532.Kind Regards,Kim CamargoReputation and Brand Loyalty Manager
Google Review
- June 07, 2019
Dennis is exceptional at taking care of not only my car but customers too.
Response from the owner Replied: Hello V, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Dennis. Please let us know if we may be of any further assistance to you now or in the future.Best, Steve KaplanGeneral Manager
Google Review
- June 05, 2019
Great service. Comfortable waiting lounge.
Response from the owner Replied: Hi Ideal Real Estates, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Steve KaplanGeneral Manager
Google Review
- June 05, 2019
My husband and I came to browse the lot because we have owned and leased a few Mercedes in the past and currently own. We were very new in town...just moved from Pittsburgh a few days before and were just down the road getting some lunch when we figured we would tour the dealership for our future...
Response from the owner Replied: Hello Mae,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Shai. Your recommendations are truly a gift. Congratulations on your purchase! Best,Alicia Buccola Guest Experience Manager
Yelp Review
- June 03, 2019
I went to FJI this afternoon to see and test drive a new A220. My salesman was Jay Fields.I have shopped for many cars at many dealerships over the years. But I can't recall a more professional and pleasant dealership / salesman experience. Jay is experienced, knowledgeable, and pleasant. He allowed...
Trevor T. Replied: Hello Saul,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time with the assistance of Jay. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom ZumboGeneral Sales Manager
Google Review
- June 01, 2019
Great service. They do a awesome job and always stand behind their work.
Response from the owner Replied: Hello, We are so proud to receive your stellar rating of Fletcher Jones Imports.-Krista Alshouse, Client Relations Manager
Google Review
- June 01, 2019
David was my service adviser and did an amazing job .Professional and super fast .very happy with the service.I will recommend to buy Mercedes cars now 100%.
Response from the owner Replied: Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by David. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- June 01, 2019
5 star service from the entire staff!!
Response from the owner Replied: Hi Berger,We truly appreciate your feedback and stellar rating.-Krista Alshouse, Client Relations Manager
Google Review
- June 01, 2019
Great people!
Response from the owner Replied: Hello Timothy, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- June 01, 2019
As a customer for over 12 years I can honestly say Fletcher Jones Imports keeps getting better and better! Today I brought in our mini tank for a Schedule A Service and multi-point inspection. Ryan was very thorough as usual and even discovered that there were a few additional items that needed to...
Response from the owner Replied: Hello Eric, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Ryan. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- June 01, 2019
Took my mom's car here for airbag recall from the moment you pulled up staff members were friendly and eager to help but what takes the cake in overall service was the shuttle driver Mike was even more amazing than the cars they had on their lot he has the most friendliest the best customer service...
Response from the owner Replied: Hello Dyree, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best, Steve KaplanGeneral Manager
Google Review
- June 01, 2019
Took my mom's car here for airbag recall from the moment you pulled up staff members were friendly and eager to help but what takes the cake in overall service was the shuttle driver Mike was even more amazing than the cars they had on their lot he has the most friendliest the best customer service...
Response from the owner Replied: Hello Dyree, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best, Steve KaplanGeneral Manager
Google Review
- May 31, 2019
Response from the owner Replied: Hi J Wayne, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Steve KaplanGeneral Manager
Google Review
- May 31, 2019
Response from the owner Replied: Hi Susan, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Steve KaplanGeneral Manager
Google Review
- May 31, 2019
Great service. They do a awesome job and always stand behind their work.
Response from the owner Replied: Hello, We are so proud to receive your stellar rating of Fletcher Jones Imports.-Krista Alshouse, Client Relations Manager
Google Review
- May 31, 2019
Dennis Eich always provides the best service!Great attitude, great smile, and very efficient.He could teach folks how service should be done A great ambassador for your brand.
Response from the owner Replied: Hello Morton, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Dennis. Please let us know if we may be of any further assistance to you now or in the future.Best, Steve KaplanGeneral Manager
Yelp Review
- May 30, 2019
Jolene Jimerson was friendly and professional. She helped me on my service, she even get me discounts which same me a lot money. She worked with me to fit my schedule. I had great experiences with her. If you can, Ask for Jolene to help you, it's not everyone else is bad, it's just just she did...
Guest S. Replied: Hello Wei, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Jolene. Please let us know if we may be of any further assistance to you now or in the future.Best, Steve KaplanGeneral Manager
Yelp Review
- May 30, 2019
Jolene in service is fantastic. I will definitely be using her in the future. She is very communicative and kept me informed of everything being done to my car the entire time. I would highly recommend her to anyone with a Mercedes that needs servicing.
Trevor T. Replied: Hello Thomas, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Jolene. Please let us know if we may be of any further assistance to you now or in the future.Best, Steve KaplanGeneral Manager
Yelp Review
- May 30, 2019
I've always had great service from Fletcher Jones, especially from David Fast, he is the real star there. He is genuine with me and also with the mechanics and crew there. A trusted advisor!
Yelp Review
- May 30, 2019
Excellent service I was 2 hours late after the service department was closed to pick up my car and I forgot to call to notify them that I was going to be late , and when I walked into the dealer to ask if it's still ok for me to take my car from the service department, 3 employees of the Mercedes...
Client L. Replied: Hello Mel, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best, Steve KaplanGeneral Manager
Google Review
- May 26, 2019
Response from the owner Replied: Hi Mike, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Steve KaplanGeneral Manager
Google Review
- May 25, 2019
Response from the owner Replied: Hi CJ, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Steve KaplanGeneral Manager
Google Review
- May 25, 2019
Response from the owner Replied: Hi Steve,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Steve KaplanGeneral Manager
Google Review
- May 24, 2019
Left by Thomas C.
Response from the owner Replied: Hi Thomas, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Steve KaplanGeneral Manager
Yelp Review
- May 24, 2019
This dealership has always taken care of me! From service to sales everyone has a great attitude and willing to help! For all my Benz service needs i always see Dave Fast. He is an amazing service advisor and honest guy! Thanks fletcher imports!
Guest S. Replied: Hello Ardit, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Dave. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Yelp Review
- May 23, 2019
Professional, warm welcome and would RECOMMEND TO ALL MY LOVE ONES THIS LOCATION. Thank you again Fletcher Jones AND all of its staff and especially Daniele in Service department
Trevor T. Replied: Hello Jose, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Danielle. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Cars.com Review
- May 22, 2019
Kam Garrett is an exceptional salesperson! He will be my Salesperson for life!! Ivan is an amazing MBZ finance handler. I hope that during my next purchase he will handle my financing!! For some reason, I was not able to work with him this second time around. Overall I had a great experience again!!
Dealer Reviews Replied: Hello Kam, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Kam. Your recommendations are truly a gift. Congratulations on your purchase! Best, Tom Zumbo General Sales Manager
Yelp Review
- May 22, 2019
I have to say that the service advisor Danielle Kerley was fantastic. Danielle was very professional, knowledgeable, patience and very kind. She was very helpful in walking me through what repairs needed to be done. She explained everything clearly and answered all of my questions too. Communication...
Trevor T. Replied: Hello Cheryl, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Danielle. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Yelp Review
- May 22, 2019
Over the past few years I have been dealing with Danielle as my service advisor. She takes her time to explain everything to me and keeps me informed on what is going on or needs to with my vehicle. Nobody at any other dealership I've dealt with gives the amazing customer service she provides. I...
Trevor T. Replied: Hello Doreece, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Danielle. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- May 21, 2019
5 star service from the entire staff!!
Response from the owner Replied: Hi Berger,We truly appreciate your feedback and stellar rating.-Krista Alshouse, Client Relations Manager
Google Review
- May 21, 2019
Left by Cynthia K.
Response from the owner Replied: Hello Cynthia, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- May 19, 2019
Great people!
Response from the owner Replied: Hello Timothy, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- May 19, 2019
Left by Clair K.
Response from the owner Replied: Hello Clair, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- May 18, 2019
David was my service adviser and did an amazing job .Professional and super fast .very happy with the service.I will recommend to buy Mercedes cars now 100%.
Response from the owner Replied: Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by David. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- May 18, 2019
Left by David A.
From the first greeting to pickup, this was a truly fabulous experience. Just what you would expect from Mercedes Benz, but Fletcher Jones took it to another level! Great Job!
Response from the owner Replied: Hello David, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- May 17, 2019
Response from the owner Replied: Hello Jason, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- May 17, 2019
Response from the owner Replied: Hello Diandra, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Yelp Review
- May 16, 2019
Jolene Jimerson rocks! I worked with her all the time when she was in sales and now I get to have her as my service advisor! She always takes care of me and my family. She goes above and beyond every time. I even bring some of my non-Mercedes cars to them because I know they will get taken care of...
Guest R. Replied: Hello Peter, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Jolene. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- May 16, 2019
Response from the owner Replied: Hi Simon,Your experience is important to all of us at Fletcher Jones Imports. If I may be of any assistance please feel welcome to contact me directly at 949-718-6532.Kind regards,Fletcher Jones Imports Management
Google Review
- May 15, 2019
Left by Eric L.
As a customer for over 12 years I can honestly say Fletcher Jones Imports keeps getting better and better! Today I brought in our mini tank for a Schedule A Service and multi-point inspection. Ryan was very thorough as usual and even discovered that there were a few additional items that needed to...
Response from the owner Replied: Hello Eric, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Ryan. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Yelp Review
- May 15, 2019
Danielle Kerley is an awesome service rep. Everytime I bring my wife's car over she gives us the " down to the wire" answer and probables for my wife's 2008 CLK350. She is above standard in my opinion. If I can give here 10 stars I would!!!!Mark and Debra Charles
Trevor T. Replied: Hello Cyborg, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Yelp Review
- May 14, 2019
I've had DENNIS as my Service Consultant for around 16 years. He is always so helpful and more importantly, I trust him!!! I feel he has always had my best interest in mind when it comes to what needs to be serviced now and what can be scheduled for the future. I will continue to see DENNIS and I...
Client L. Replied: Hello John, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Dennis. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- May 12, 2019
I would like to thank our service advisor, Jolene Jimerson, for an outstanding job she did for us. She took care of our auto needs with professionalism. She was friendly and seemed to care about us. Thank you Jolene for taking good care of us
Response from the owner Replied: Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Jolene. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- May 11, 2019
Response from the owner Replied: Hello Rob, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- May 10, 2019
Left by Jose J.
Response from the owner Replied: Hello Jose, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Yelp Review
- May 10, 2019
I've been bringing my cars here for service for over a decade. Dave Fast has been a pleasure to work with the whole time. I know I can count on him and the team at Fletcher Jones to keep my vehicles in great shape. I appreciate the attention to detail and service. Loaners when the car is in service...
Guest R. Replied: Hello Piotr, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- May 09, 2019
Completely satisfied with Fletcher Jones Service on Sahara... They treated me with outstanding personal and vehicle care... My first time there but not my last... Thank you Fletcher Jones Imports Service...
Response from the owner Replied: Hello Bud, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- May 09, 2019
I would like to thank our service advisor, Jolene Jimerson, for an outstanding job she did for us. She took care of our auto needs with professionalism. She was friendly and seemed to care about us. Thank you Jolene for taking good care of us
Response from the owner Replied: Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service by Jolene. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- May 08, 2019
Left by Theodore E.
Response from the owner Replied: Hi Theodore, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit.Kind Regards,Steven Kaplan General Manager
Cars.com Review
- May 07, 2019
I took my care in for service and decided to take a look at new cars. I was lucky to meet Shane Peterson. He was very knowledgeable on the features of the car I wanted. He went out of his way to make me comfortable. He made my buying experience easy. Im a proud owner of a new A220.
Dealer response from DealerRater Replied: Hi Rachel, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Shane Peterson. Your recommendations are truly a gift. Congratulations on your purchase! Best, Tom Zumbo General Sales Manager
Yelp Review
- May 07, 2019
I always bring my car the Fletcher Jones Imports for service because of Josh Sutton. Josh has continually exceeded my expectations each time I bring my car in for service. He has a great attitude and excellent customer service.
Guest Relations Replied: Hello Robert,Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Josh Sutton. Please let us know if we can be of any further assistance to you now or in the future.Best,Steven KaplanGeneral Manager
Yelp Review
- May 06, 2019
I am so grateful with service you all continue to provide. I feel so relieved and yes a little spoiled! I also appreciate the loaner car. It allowed me to finish my caseload of patients today.Dave Miller, you're the best!! I will continue to have you as my guy!
Guest Relations Replied: Hello Rabiyyah,Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Dave Miller. Please let us know if we can be of any further assistance to you now or in the future.Best,Steven KaplanGeneral Manager
Google Review
- May 05, 2019
Response from the owner Replied: Hello, Thank you so much for taking the time to leave a raving review for us. We are so pleased to hear that we were able to provide you with the 5 star experience we strive to deliver for each and every one of our members during a visit with us. Our team does everything they can to listen to and understand any concern or question so that your vehicle is taken care of in the absolute best possible way. We are looking forward to making any future visits just as great if not better for you. Of course if you find yourself to have any questions or needing any assistance please do not hesitate to reach out to us.Best,Steve KaplanGeneral Manager
Google Review
- May 05, 2019
Response from the owner Replied: Hi Jacob,Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up this review and feedback to see what we may do to exceed your expectations.Please call me at 949-718-6532.Kind Regards,Fletcher Jones Imports Management
Yelp Review
- May 02, 2019
Danielle Kerley is the best! She always helps me professional manner with her sweet smile!
Trevor T. Replied: Hello Kaori, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Yelp Review
- May 02, 2019
Dave Fast Service adviser is amazing!! He cares about me, my friends and family. I am always treated like a King when I have my car serviced. Dave makes sure all of my needs are taken care of in a timely fashion. Many thanks to you Dave! Aaron Taylor
Trevor T. Replied: Hello A T, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- May 02, 2019
Response from the owner Replied: Hi Russ, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- May 01, 2019
The service aspect at Fletcher Jones is first rate. Josh Sutton is an excellent ambassador for Fletcher Jones. Courteous, knowledgeable, responsive., efficient. Sign him up to a lifetime contract!!
Response from the owner Replied: Hello Stephen, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- May 01, 2019
I was looking for my next car
Response from the owner Replied: Hello Christine,Your complete satisfaction is our number one priority and I apologize that your visit was anything less than perfect. We truly value you as a guest and invite you to share more about your visit. My direct line is 949-718-6532.Warm regards,Fletcher Jones Imports Management
Google Review
- May 01, 2019
Fletcher Jones and their team will take really good care of you and your vehicle!! Dave Miller does an extremely impressive job!! Going out of his way and above to take care of you !! Thanks Dave once again this experience was Exceptional Excellent on your part!! You know how to handle the difficult...
Response from the owner Replied: Hi Latanya,Thank you for taking the time to share your feedback. Guest satisfaction is our greatest priority. We are committed to provide a world class experience to each and every guest, and would like the opportunity to connect with you.My direct line is 949-718-6532.Most Sincerely, Fletcher Jones Imports Management
Google Review
- May 01, 2019
We bought two Mercedes from Fletcher Jones and I must say the experience was 1st rate from start to finish. Their entire staff was amazing! I would highly recommend them to anyone looking for a great car from a great dealer!!
Response from the owner Replied: Hello Elaine, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Yelp Review
- May 01, 2019
Dave Miller has been so great as my service advisor. I would recommend him to everyone
Guest Relations Replied: Hi Jaru, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with David Miller. Please let us know if we can be of any further assistance to you now or in the future. Best, Steven Kaplan General Manager
Yelp Review
- May 01, 2019
Fletcher Jones Imports is the only place in Las Vegas I take my automobiles for service. Dave Fast has been my advisor there for years and is very personable & knowledgeable about all things AMG. I would highly recommend anyone with an MB to go see Dave as he is a great service advisor and will...
Guest Relations Replied: Hi Max, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Dave. Please let us know if we can be of any further assistance to you now or in the future. Best, Steven Kaplan General Manager
Yelp Review
- April 30, 2019
I've been fortunate to own many nice cars and have had extensive experience with high-quality service departments. I've even been known to ship my exotics out of town if necessary. When my AMG GTS engine light came on, Danielle attended to my concerns IMMEDIATELY when I drove in unannounced. Within...
Guest Relations Replied: Hello Sam,Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Danielle. Please let us know if we can be of any further assistance to you now or in the future.Best,Steven Kaplan General Manager
Google Review
- April 30, 2019
The professional staff warmly receive and guide you through the ultra-efficient service process. I highly recommend this location for all your Mercedes Benz service needs.
Response from the owner Replied: Hello Anita,Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steven Kaplan General Manager
Yelp Review
- April 29, 2019
Love working with Jolene in service! She listens and never tries to sell you services you don't need! Ask for Jolene when you come for service! You won't be sorry!
Trevor T. Replied: Hello Krystal, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- April 28, 2019
Response from the owner Replied: Hello Elizabeth,Your experience is important to all of us at Fletcher Jones Imports. If I may be of any assistance please feel welcome to contact me directly at 949-718-6532. Kind regards,Fletcher Jones Imports Mangement
Yelp Review
- April 28, 2019
Jolene Jimerson and Dave Fast are my "go to" people in the Service Dept! I am always greeted with a smile and never am I told no. I must also thank Azalea, another shining star who is also a great part on the FJ family....I must say I am happy as well to be "part of the family"
Trevor T. Replied: Hello Gary, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- April 26, 2019
Response from the owner Replied: Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- April 25, 2019
Response from the owner Replied: Hello Erika, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- April 25, 2019
Left by Elaine P.
We bought two Mercedes from Fletcher Jones and I must say the experience was 1st rate from start to finish. Their entire staff was amazing! I would highly recommend them to anyone looking for a great car from a great dealer!!
Response from the owner Replied: Hello Elaine, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Yelp Review
- April 25, 2019
Danielle Kerley has been my service advisor at FJMB for several years now. She has been fantastic and is very knowledgeable. She's excellent with communicating and always exceeds my expectations.
Guest Relations Replied: Hi Colin,Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience with Danielle. We look forward to seeing you at your next scheduled visit.Best, Steven Kaplan General Manager
Google Review
- April 25, 2019
Left by Roberto W.
Response from the owner Replied: Hello Roberto, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- April 24, 2019
Left by David W.
Response from the owner Replied: Hello David, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Yelp Review
- April 24, 2019
Danielle Kerley is the best! Her customer service is unmatched! I enjoyed my experience and definitely recommend the prompt and very kind service Danielle provides.
Guest Relations Replied: Hi Vicki,Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience with Danielle Kerley. We look forward to seeing you at your next scheduled visit.Best, Steven Kaplan General Manager
Yelp Review
- April 23, 2019
Love this place!! Bought & serviced my car at Fletcher Jones Imports with the best service advisor Dave Fast! Terrific on his duty of work ! Highly recommend Dave Fast to work with your service on your car! P.S. keeps it honest
Guest R. Replied: Hello Tony, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service. Please let us know if we may be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Cars.com Review
- April 23, 2019
Left by Gail D.
Wasn't sure what kind of a car I wanted and had just looked at Lexus and Alfa Romeo, I have had three other Mercedes so decided to see what they had. I will be picking up my new lease later this morning. Isaac was wonderful. Many thanks for a great Salesman Gail Darconte
Dealer Reviews Replied: Hello Gail, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. It is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the assistance of Isaac. Your recommendations are truly a gift. Congratulations on your purchase! Best, Tom Zumbo General Sales Manager
Yelp Review
- April 22, 2019
We have owned six Mercedes and the cars are great, but the reason we buy car after car from Fletcher Jones is the service department. What sets Fletcher Jones apart from dealers and brands is that each owner works directly with the same service advisor, each time they are in. We have worked with...
Client L. Replied: Hello R M, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Yelp Review
- April 21, 2019
Dennis Eich is a wonderful man. My family and I have been going to him for years. He knows how to treat people with respect and that's why they keep coming back to him. He is an asset for Fletcher Jones of Las Vegas. Everyone in Queensridge loves and trusts him.
Guest R. Replied: Hello Mason, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- April 19, 2019
Left by Vicki W.
Response from the owner Replied: Hello Vicki, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Yelp Review
- April 19, 2019
They are doing excellent job in the service they took care of my cla if you need a service advisor look for Dave at the service department He knows what is he doing I travelled all over the U.S but this is the guy you are looking for if you Benz in Vegas..
Guest S. Replied: Hello Dennis, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Yelp Review
- April 19, 2019
Absolutely love dealing with Danielle Kerley. She is awesome at her job. She is pleasant to deal with, keeps me updated on statues and just all around boss lady.
Trevor T. Replied: Hello Sandy, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Yelp Review
- April 19, 2019
I recently was in for service with Danielle and she was amazing. Very accommodating and understood my crazy schedule. She follows up with me just as she said she would throughout the entire time my car was there. I will be coming back so see her for any more of my service needs.
Trevor T. Replied: Hello Chad, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- April 19, 2019
Left by Latanya M.
Fletcher Jones and their team will take really good care of you and your vehicle!! Dave Miller does an extremely impressive job!! Going out of his way and above to take care of you !! Thanks Dave once again this experience was Exceptional Excellent on your part!! You know how to handle the difficult...
Response from the owner Replied: Hi Latanya,Thank you for taking the time to share your feedback. Guest satisfaction is our greatest priority. We are committed to provide a world class experience to each and every guest, and would like the opportunity to connect with you.My direct line is 949-718-6532.Most Sincerely, Fletcher Jones Imports Management
Google Review
- April 18, 2019
Left by Eric V.
Response from the owner Replied: Hi Eric,Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steven Kaplan General Manager
Google Review
- April 17, 2019
Left by Mack L.
I really really wish all my car can service here.
Response from the owner Replied: Hello,Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steven Kaplan General Manager
Yelp Review
- April 17, 2019
I came in for an estimate today. Brandon was a great help and the service was quick. I was pleased with the assistance.
Guest R. Replied: Hello Itso, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Cars.com Review
- April 17, 2019
Every aspect of buying a Mercedes was first class. From meeting Sandra outside, to the finance department. Best experience Ive had getting a new car!
Dealer Reviews Replied: Hello James, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager
Google Review
- April 17, 2019
Left by Kevin B.
Response from the owner Replied: Hello Kevin, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- April 15, 2019
Response from the owner Replied: Hello Denny, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- April 11, 2019
Response from the owner Replied: Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- April 10, 2019
The service aspect at Fletcher Jones is first rate. Josh Sutton is an excellent ambassador for Fletcher Jones. Courteous, knowledgeable, responsive., efficient. Sign him up to a lifetime contract!!
Response from the owner Replied: Hello Stephen, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- April 09, 2019
Response from the owner Replied: Hello Mimi, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- April 08, 2019
I was looking for my next car
Response from the owner Replied: Hello Christine,Your complete satisfaction is our number one priority and I apologize that your visit was anything less than perfect. We truly value you as a guest and invite you to share more about your visit. My direct line is 949-718-6532.Warm regards,Fletcher Jones Imports Management
Google Review
- April 08, 2019
Left by Laura O.
Response from the owner Replied: Hello Laura,Your complete satisfaction is our number one priority and I apologize that your visit was anything less than perfect. We truly value you as a guest and invite you to share more about your visit. My direct line is 949-718-6532.Warm regards,Fletcher Jones Imports Management
Google Review
- April 03, 2019
We have purchased all our Mercedes here and wouldn't go anywhere else. They have a top staff, we have bought all our cars from Donnie and Ryan cross has been servicing them. They make every visit pleasurable and treat me like their only client in both sales and service department.
Response from the owner Replied: Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Yelp Review
- April 02, 2019
Truly is "The best or nothing" I've owned 3 Mercedes while living in Las Vegas and Fletcher Jones always gives me wonderful exceptional service. The dealership is clean and modern looking. The tv showing the garage so you can view your car being serviced is a nice touch. I strictly come to Mercedes...
Trevor T. Replied: Hello Jevvin, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- April 01, 2019
From start to finish everything was extremely smooth and comfortable ! Everyone was professional yet warm ... really felt welcome Im happy to become part of the family .. So in love with my 2015 CLS 400!! The condition everything was described perfectly online which prompted me to come in and see...
Response from the owner Replied: Hello Tiffany,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Shi. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom ZumboGeneral Sales Manager
Google Review
- April 01, 2019
I bought my first Mercedes Benz cl 550 from Chicago I was having minor problems with it call up Fletcher Jones imports they got me right away charged me for the visual inspection but after that what day did for me was great how they help me out why give me a vote of confidence in the purchase I just...
Response from the owner Replied: Hello Carl, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- April 01, 2019
Always get the best service.
Response from the owner Replied: Hello Elizabeth, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- April 01, 2019
They treat me like family
Response from the owner Replied: Hello Gregory, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- April 01, 2019
Jay Fields & Howard Manoff.......Thank you for all your help in putting us in a great vehicle & lease. Great guys to work with!
Response from the owner Replied: Hello James, Thank you for your 5 star rating and stellar recommendation. -Krista Alshouse, Client Relations Manager
Cars.com Review
- March 31, 2019
I had an excellent experience with Mrs. Maxine Linihan, Mr. Ivan Hoff, Mr. Kevin Oboyle. They were all very professional. I plan to come back end of the year and but another Mercedes from this team.
Dealer Reviews Replied: Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager
Google Review
- March 31, 2019
Response from the owner Replied: Hello Sid, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 28, 2019
Response from the owner Replied: Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 28, 2019
Left by Melissa P.
Response from the owner Replied: Hi Melissa, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Fletcher Jones Imports
Google Review
- March 26, 2019
Response from the owner Replied: Hello,Thank you for your recent visit with us! I apologize that your visit was anything less than perfect. Guest satisfaction is our greatest priority. We truly value you as a guest and appreciate your candid insight. Please call me at 949-718-6532.Warm regards,Fletcher Jones Imports Management
Yelp Review
- March 23, 2019
Mihatta is the best! Honest, straight to the point and very kind. If you are looking to purchase or lease, he the man to talk too. 10 stars in my book!
Guest Relations Replied: Hello Eloff, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 22, 2019
Response from the owner Replied: Hello,Thank you for your recent visit with us! I apologize that your visit was anything less than perfect. Guest satisfaction is our greatest priority. We truly value you as a guest and appreciate your candid insight. Please call me at 949-718-6532.Warm regards,Fletcher Jones Imports Management
Google Review
- March 20, 2019
Response from the owner Replied: Hello Kathleen, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 20, 2019
Fantastic service! Not the cheapest place to get your vehicle fixed (but, given that I'm trying to fix a Sprinter - it's probably the van that's expensive not the shop), but they sure do it right. And they are really fast. Superb value.First place I brought my Sprinter van to that actually knew what...
Response from the owner Replied: Hello Jeffrey, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 19, 2019
great service
Response from the owner Replied: Hi Carlos,It is so wonderful to see your recent service experience was deserving of 5 stars!-Azalea Hann, Client Relations Manager
Google Review
- March 19, 2019
Response from the owner Replied: Hello Christine, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 19, 2019
Left by Clayton L.
Response from the owner Replied: Hello Clayton, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 19, 2019
Left by Hani D.
Response from the owner Replied: Hello Hani, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 18, 2019
Always get the best service.
Response from the owner Replied: Hello Elizabeth, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 13, 2019
Response from the owner Replied: Hello Michael, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 13, 2019
Response from the owner Replied: Hello Rob, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 12, 2019
Left by Nakia M.
Response from the owner Replied: Hello Nakia, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 12, 2019
Friendly staff. Depending on the deal you can have your car washed weekly. Lounge is great while waiting on your car.
Response from the owner Replied: Hello,Thank you for being a loyal guest and giving us the opportunity to serve you! Guest satisfaction is our greatest priority. We are thrilled to know you have been able to use the carwash and enjoy our lounge area as part of your preferred benefits. We are committed to provide a world class experience to each and every guest, and always welcome the opportunity to discuss your feedback.My direct line is 949-718-6532.Kind regards,Fletcher Jones Imports Management
Google Review
- March 10, 2019
Left by Tiffany A.
From start to finish everything was extremely smooth and comfortable ! Everyone was professional yet warm ... really felt welcome Im happy to become part of the family .. So in love with my 2015 CLS 400!! The condition everything was described perfectly online which prompted me to come in and see...
Response from the owner Replied: Hello Tiffany,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Shi. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom ZumboGeneral Sales Manager
Google Review
- March 08, 2019
I bought my first Mercedes Benz cl 550 from Chicago I was having minor problems with it call up Fletcher Jones imports they got me right away charged me for the visual inspection but after that what day did for me was great how they help me out why give me a vote of confidence in the purchase I just...
Response from the owner Replied: Hello Carl, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 08, 2019
Google Review
- March 08, 2019
Response from the owner Replied: Hello Pilar, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Cars.com Review
- March 06, 2019
These guys make me love Mercedes cars! Haim is a straight shooter and really makes buying a car easy. The service department is excellent and repair costs are surprisingly reasonable. Alex in Finance is a pleasure to work. I have no doubt Fletcher will continue giving me great services in the future...
Dealer Reviews Replied: Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager
Google Review
- March 05, 2019
An outstanding ecpierance!!!All employee's were an experience of professionalism.Every time I go to Fletcher Jones...it is outstanding!!!!KEEP UP THE GREAT WORK!!!!
Response from the owner Replied: Hello Mike, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 02, 2019
Left by Gregory P.
They treat me like family
Response from the owner Replied: Hello Gregory, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 01, 2019
OK dealership
Response from the owner Replied: Hi Michael,Thank you for your recent visit with us! I apologize that your visit was anything less than perfect. Guest satisfaction is our greatest priority. We truly value you as a guest and appreciate your candid insight. Please call me at 949-718-6532.Warm regards,Fletcher Jones Imports Management
Google Review
- March 01, 2019
Rex...Amazing. 3 qualities that are not synonymous with sales; honesty, integrity, and character. Rex possesses all of them. My experience was best in class thanks to him.
Response from the owner Replied: Hello Ranese,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Rex. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom ZumboGeneral Sales Manager
Google Review
- March 01, 2019
Excellent service, like I'm used to it since I moved here 2003. As always Dennis Eich did an amazing job reserving a loaner and let me know when my car is ready. thanks a lot Dennis ! Its always a pleasure seeing and dealing with you !
Response from the owner Replied: Hello Heidi, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 01, 2019
Showed up and expectations were exceeded in our car buying experience. If you want to not waste valuable time getting scammed by other local dealers with gimmicks and fake ads just come here. Pricing is straightforward and service was top notch.
Response from the owner Replied: Hello W,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom ZumboGeneral Sales Manager
Google Review
- March 01, 2019
I've owned different brands of cars including BMW and Jaguar which I've had serviced at their corresponding dealership, and I must say in terms of service, Fletcher Jones and Mercedes Benz in general are a step above their competition. This is my first Mercedes (S Class) car which I bought out of...
Response from the owner Replied: Hello Gustavo, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 01, 2019
I have been purchasing Mercedes from Rex Babin for over 20 years. I will never go anywhere else as long as he is there. The customer service is outstanding and the car is beautiful. Mercedes for life!
Response from the owner Replied: Hello Marina,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Rex. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom ZumboGeneral Sales Manager
Google Review
- March 01, 2019
Ive been shopping Fletcher Jones since I was a young man. I bought several from the original Fletcher Jones Toyota. Now Im ready to pull the trigger on a Benz. I came in and spoke with Cookie a few weeks ago and Ive decided to comeback and get the C63. I have a few friends that have and LOVE...
Response from the owner Replied: Hello Jesse,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Cookie. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom ZumboGeneral Sales Manager
Google Review
- March 01, 2019
Great services. One of the best dealers
Response from the owner Replied: Hello Felix, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 01, 2019
Great customer service everyone is very helpful
Response from the owner Replied: Hello Mario, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- March 01, 2019
I have dealt with Fletcher Jones in Las Vegas and Los Angeles...I would never go anywhere else. The service can not be beat.
Response from the owner Replied: Hello Phillip, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 28, 2019
OK dealership
Response from the owner Replied: Hi Michael,Thank you for your recent visit with us! I apologize that your visit was anything less than perfect. Guest satisfaction is our greatest priority. We truly value you as a guest and appreciate your candid insight. Please call me at 949-718-6532.Warm regards,Fletcher Jones Imports Management
Google Review
- February 27, 2019
Left by Ranese M.
Rex...Amazing. 3 qualities that are not synonymous with sales; honesty, integrity, and character. Rex possesses all of them. My experience was best in class thanks to him.
Response from the owner Replied: Hello Ranese,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Rex. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom ZumboGeneral Sales Manager
Google Review
- February 26, 2019
Left by Nikolas R.
Response from the owner Replied: Hello Nikolas, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 26, 2019
Response from the owner Replied: Hi Mr. Polo,Thank you for taking the time to share your feedback. We are committed to provide a world class experience to each and every guest, and would like the opportunity to discuss your concerns.My direct line is 949-718-6532.Most Sincerely, Fletcher Jones Imports Mangement
Google Review
- February 26, 2019
Response from the owner Replied: Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 26, 2019
Response from the owner Replied: Hello Olimpia, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 26, 2019
Response from the owner Replied: Hello Debbie, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 26, 2019
Response from the owner Replied: Hello Ricky, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 26, 2019
Left by Elias B.
Response from the owner Replied: Hello Elias, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 26, 2019
Left by Damian A.
Response from the owner Replied: Hello Damian, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 26, 2019
Left by E W.
I drove in from California just to have my vehicle serviced at Fletcher Jones Las Vegas. Jason has been my service advisor. He is quick to respond to anything that I need for my vehicle and is very thorough. The service here is extraordinary!
Response from the owner Replied: Hello Robby, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 26, 2019
Left by E W.
Jason, Josh, the managers, and support staff provide a truly exceptional service and go out of their way to make sure all of your vehicle service needs are met!
Response from the owner Replied: Hello Robby, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 26, 2019
my service advisor mr. saranditis never failed to help me all the time since 2004 truly enough service ...the best or nothing
Response from the owner Replied: Hello Archie, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 26, 2019
Left by Bernie B.
Service was friendly and efficient with value added. Thank you
Response from the owner Replied: Hello Bernie, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Cars.com Review
- February 26, 2019
Everyone that was involved in the sale of my car was personal and very nice. Each one has contacted me since the sale as well.
Dealer Reviews Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle. Your recommendations are truly a gift. Congratulations on your purchase! Best, Tom Zumbo General Sales Manager
Google Review
- February 25, 2019
Response from the owner Replied: Hello John Fletcher,Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 24, 2019
Response from the owner Replied: Hello Harold,Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 23, 2019
Great services. One of the best dealers
Response from the owner Replied: Hello Felix, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 22, 2019
Response from the owner Replied: Hello Shafeek, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 22, 2019
Left by Gustavo C.
I've owned different brands of cars including BMW and Jaguar which I've had serviced at their corresponding dealership, and I must say in terms of service, Fletcher Jones and Mercedes Benz in general are a step above their competition. This is my first Mercedes (S Class) car which I bought out of...
Response from the owner Replied: Hello Gustavo, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Yelp Review
- February 21, 2019
Kam Garrett helped me purchase the GLE 350, I LOVE the car and also had a fantastic experience. Kam worked to get me the car I wanted, was always professional and very patient during test drives and with answering all my questions. We ended up with a good trade in value for our old car from the...
Guest Relations Replied: Hello Michelle,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Kam. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom ZumboGeneral Sales Manager
Google Review
- February 20, 2019
Response from the owner Replied: Hello Felix, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Cars.com Review
- February 20, 2019
Rex Babin was (as always) most accommodating. Steve Kaplan runs the best dealership in the country. And followed up by Mariam for instructions and assistance - unbeatable!
Dealer Reviews Replied: Hello Rex, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager
Google Review
- February 18, 2019
I love this place! I finally found a place to take my Smart Car ForTwo!!!
Response from the owner Replied: Hello Kortney, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve Kaplan General Manager
Google Review
- February 18, 2019
Showed up and expectations were exceeded in our car buying experience. If you want to not waste valuable time getting scammed by other local dealers with gimmicks and fake ads just come here. Pricing is straightforward and service was top notch.
Response from the owner Replied: Hello W,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom ZumboGeneral Sales Manager
Google Review
- February 14, 2019
Great customer service everyone is very helpful
Response from the owner Replied: Hello Mario, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 14, 2019
Great customer service everyone is very helpful
Response from the owner Replied: Hello Mario, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Yelp Review
- February 09, 2019
I've been shopping Fletcher Jones since I was a young man. I bought several from the original Fletcher Jones Toyota. Now I'm ready to pull the trigger on a Benz. I came in and spoke with Cookie a few weeks ago and I've decided to comeback and get the C63. I have a few friends that have and LOVE...
Yelp Review
- February 09, 2019
I've been shopping Fletcher Jones since I was a young man. I bought several from the original Fletcher Jones Toyota. Now I'm ready to pull the trigger on a Benz. I came in and spoke with Cookie a few weeks ago and I've decided to comeback and get the C63. I have a few friends that have and LOVE...
Guest Relations Replied: Hello Jesse, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 09, 2019
Ive been shopping Fletcher Jones since I was a young man. I bought several from the original Fletcher Jones Toyota. Now Im ready to pull the trigger on a Benz. I came in and spoke with Cookie a few weeks ago and Ive decided to comeback and get the C63. I have a few friends that have and LOVE...
Response from the owner Replied: Hello Jesse,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Cookie. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom ZumboGeneral Sales Manager
Google Review
- February 08, 2019
Response from the owner Replied: Hello Victor,Your complete satisfaction is our number one priority and noticed we may have fallen short in providing you with five star service.I noticed there were no comments left and curios to know more about your visit.Please feel free to contact me If I can be of assistance, my direct line is 949-718-6532.Kind regards,Kimberlee CamargoFletcher Jones Management West
Google Review
- February 08, 2019
Response from the owner Replied: Hello Donald, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 06, 2019
Left by Marina S.
I have been purchasing Mercedes from Rex Babin for over 20 years. I will never go anywhere else as long as he is there. The customer service is outstanding and the car is beautiful. Mercedes for life!
Response from the owner Replied: Hello Marina,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Rex. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom ZumboGeneral Sales Manager
Google Review
- February 05, 2019
Response from the owner Replied: Hello George, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 05, 2019
Excellent service, like I'm used to it since I moved here 2003. As always Dennis Eich did an amazing job reserving a loaner and let me know when my car is ready. thanks a lot Dennis ! Its always a pleasure seeing and dealing with you !
Response from the owner Replied: Hello Heidi, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 05, 2019
I have dealt with Fletcher Jones in Las Vegas and Los Angeles...I would never go anywhere else. The service can not be beat.
Response from the owner Replied: Hello Phillip, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 02, 2019
Left by Victor J.
Response from the owner Replied: Hello Victor,Your complete satisfaction is our number one priority and noticed we may have fallen short in providing you with five star service.I noticed there were no comments left and curios to know more about your visit.Please feel free to contact me If I can be of assistance, my direct line is 949-718-6532.Kind regards,Kimberlee CamargoFletcher Jones Management West
Google Review
- February 01, 2019
Left by Brooke R.
Response from the owner Replied: Hello Brooke, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 01, 2019
I had a seamless transaction this weekend with Fletcher Jones Imports. My original contact was with Cookie. She kept in touch without being pushy until I was finally able to come in. I arrived while she wasnt there, but she was kind enough to refer me to Mike, who was an absolute gem! He listened to...
Response from the owner Replied: Hello Darlicia,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Cookie. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom ZumboGeneral Sales Manager
Google Review
- February 01, 2019
My service advisor, Ryan Cross, has always made servicing my car as simpe as possible. Check in is fast and I go away with a clear understanding what service will be performed and approximate cost. He keeps in touch, letting me know if anything else should be done and when my vehicle will be done. I...
Response from the owner Replied: Hello Vicky, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Ryan. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- February 01, 2019
I love this place! I finally found a place to take my Smart Car ForTwo!!!
Response from the owner Replied: Hello Kortney, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve Kaplan General Manager
Google Review
- February 01, 2019
John Always Looks Out For Benzina...
Response from the owner Replied: Hello,Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. We look forward to making any every future visit just as great if not better. Of course if you find yourself to have any questions or needing any assistance please feel free to contact us at your earliest convenience. Thank you, Tom ZumboGeneral Manager
Yelp Review
- January 30, 2019
I took my clk in due to a faulty key. Dennis Eich was the service advisor who received my car. He is very friendly and knowledgeable. In two days, they got the car running with a new key. If you have any issues with your Benz, just ask for Dennisand you won't be disappointed.
Guest Relations Replied: Hello Shaun, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Dennis. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 30, 2019
Response from the owner Replied: Hi Sylvia, I have been unable to locate you in our records, and truly appreciate you taking the time to share your feedback. We are committed to provide a world class experience to each and every guest, and would like the opportunity to discuss your concerns.My direct line is 949-718-6532.Most Sincerely, Kimberlee Camargo
Google Review
- January 29, 2019
Response from the owner Replied: Hello Willie, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve Kaplan General Manager
Google Review
- January 27, 2019
Left by Jenivett G.
Response from the owner Replied: Hello Jenivett, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 26, 2019
Left by Rod C.
Response from the owner Replied: Hello Rod, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 26, 2019
Response from the owner Replied: Hello Larry, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 26, 2019
Left by Robert W.
Response from the owner Replied: Hello Robert, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 25, 2019
Response from the owner Replied: Hello Vince, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 25, 2019
I love this place! I finally found a place to take my Smart Car ForTwo!!!
Response from the owner Replied: Hello Kortney, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve Kaplan General Manager
Yelp Review
- January 25, 2019
I turned in my lease and upgraded with this dealership a few weeks ago. Just got the survey from Mercedes today so I felt compelled enough to also do a review here.I always got my cars from Keyes in Los Angeles because I am a former employee there and always went back because I knew I would get a...
Guest Relations Replied: Hello,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Rex. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom ZumboGeneral Sales Manager
Google Review
- January 24, 2019
John Always Looks Out For Benzina...
Response from the owner Replied: Hello,Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. We look forward to making any every future visit just as great if not better. Of course if you find yourself to have any questions or needing any assistance please feel free to contact us at your earliest convenience. Thank you, Tom ZumboGeneral Manager
Google Review
- January 23, 2019
Left by Glenn D.
I want to take this time to say thank you to the service team at Fletcher Jones Imports for a A++ experience each and every time I drop my vehicle off for scheduled maintenance/service. I always receive the highest level of customer service from my service adviser John Sarantidis. He ensures that my...
Response from the owner Replied: Hello Glenn, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 23, 2019
Left by Annette S.
Response from the owner Replied: Hello Annette, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 22, 2019
Response from the owner Replied: Hello Allen, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 22, 2019
Response from the owner Replied: Good afternoon Mary,I am sorry to hear that your visit fell short of 5 star experience and would like the opportunity to discuss how we can make it an extraordinary experience. Would you be available offer more details? I hope you could please reach out to me when time permits. My direct line is 949-718-6532.Kind regards,Kimberlee CamargoFletcher Jones Management
Google Review
- January 20, 2019
Left by Tyler W.
Response from the owner Replied: Hello Tyler, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 20, 2019
Left by Darlicia A.
I had a seamless transaction this weekend with Fletcher Jones Imports. My original contact was with Cookie. She kept in touch without being pushy until I was finally able to come in. I arrived while she wasnt there, but she was kind enough to refer me to Mike, who was an absolute gem! He listened to...
Response from the owner Replied: Hello Darlicia,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Cookie. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom ZumboGeneral Sales Manager
Cars.com Review
- January 20, 2019
When it was time to buy another car, we did not even think about going anywhere else because our first experience was so good. The second experience was even better
Dealer Reviews Replied: Hello, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. Congratulations on your new purchase! Best, Tom Zumbo General Manager
Google Review
- January 19, 2019
Response from the owner Replied: Hello Shawarma, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 18, 2019
My service advisor Danielle is the epitome of customer service she's always friendly in a great mood she's compassionate gets no better than her
Response from the owner Replied: Hello Mona, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 17, 2019
5 star review....EXCEPTIONAL SERVICE !! Margie Shepherd
Response from the owner Replied: Hello Margie, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 16, 2019
My service advisor, Ryan Cross, has always made servicing my car as simpe as possible. Check in is fast and I go away with a clear understanding what service will be performed and approximate cost. He keeps in touch, letting me know if anything else should be done and when my vehicle will be done. I...
Response from the owner Replied: Hello Vicky, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Ryan. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 15, 2019
Response from the owner Replied: Hello Alex, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 15, 2019
Response from the owner Replied: Hello,Thank you so much for taking the time to leave a raving review for us. We are so pleased to hear that we were able to provide you with the 5 star experience we strive to deliver for each and every one of our members during a visit with us. Our team does everything they can to listen to and understand any concern or question so that your vehicle is taken care of in the absolute best possible way. We are looking forward to making any future visits just as great if not better for you. Of course if you find yourself to have any questions or needing any assistance please do not hesitate to reach out to us.Thank youTom ZumboGeneral Manager
Google Review
- January 11, 2019
Response from the owner Replied: Hi Lkp Smith,Your complete satisfaction is our number one priority and noticed we may have fallen short in providing you with five star service.I'd welcome your insight when time permits. My direct line is 949-718-6532.I look forward to speaking with you soon.Kind regards,Kimberlee CamargoFletcher Jones Management West
Google Review
- January 11, 2019
Left by Ryan C.
Fletcher Jones is the MERCEDES of all Mercedes dealers!
Response from the owner Replied: Hello Ryan, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 11, 2019
Response from the owner Replied: Hello Dina, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Yelp Review
- January 10, 2019
I have bought cars over the years at many different dealers this place is amazing ! the people are amazing ! I have read some of these reviews on different sites And wondered is this a real customer writing this ? sounds too good to be true ? I assure you I 'm a real customer And it's all true I...
Guest Relations Replied: Hello,We would first just love to start out by saying thank you for leaving us such a raving review. We strive to always provide the absolute best for our new and loyal member's weather it is a client coming in for a sales appointment or even a service visit. We want to make you feel as if you are a part of our family and that we are here to listen to any questions, concerns, and wants that you may have. We're extremely pleased to hear that Shai, Ivan, Jacob, and Erica were able to make your buying experience a 5 star visit.Of course if any questions or concerns arise please feel free to reach out to us at your earliest convenience.Thank YouTom ZumboGeneral Manager
Google Review
- January 09, 2019
Response from the owner Replied: Hi Lkp Smith,Your complete satisfaction is our number one priority and noticed we may have fallen short in providing you with five star service.I'd welcome your insight when time permits. My direct line is 949-718-6532.I look forward to speaking with you soon.Kind regards,Kimberlee CamargoFletcher Jones Management West
Google Review
- January 09, 2019
Response from the owner Replied: Hello Julie, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 08, 2019
Response from the owner Replied: Hi Lkp Smith,Your complete satisfaction is our number one priority and noticed we may have fallen short in providing you with five star service.I'd welcome your insight when time permits. My direct line is 949-718-6532.I look forward to speaking with you soon.Kind regards,Kimberlee CamargoFletcher Jones Management West
Google Review
- January 06, 2019
Left by Antonio C.
Your dealership is lucky to have John as your service advisor. He is amazing. The Henderson location can learn from John and the crew at the Sahara location.
Response from the owner Replied: Hello Antonio, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 05, 2019
Left by Josephine D.
Response from the owner Replied: Hello Josephine, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 05, 2019
Left by Torrey S.
Response from the owner Replied: Hello Torrey, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 05, 2019
Left by Darren G.
John Sarantidis has a very high level of professionalism! Not all Service Advisors are the same. He is a straight shooter, who understands the needs and concerns of a customer who owns a world class vehicle. He explains all details of the service in a way that is clear and easy to understand. When...
Response from the owner Replied: Hello Darren, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- January 01, 2019
Go to get oil change
Response from the owner Replied: Hi Charles,Thank you for your four star review and recommending us !! Guest complete satisfaction is important to us. If I can be of assistance now or in the future, please don't hesitate to contact me.Kind regards,Kimberlee CamargoFletcher Jones Management West
Google Review
- January 01, 2019
Maxine is truly a professional - making sure her customers needs are met and going above and beyond with exceptional customer service. Happy to continue in being a long term customer of Fletcher Jones. Thank you Maxine - we will look forward to our next purchase working with you again!
Response from the owner Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Maxine. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom Zumbo General Sales Manager
Google Review
- January 01, 2019
If you're in the market for a luxury vehicle, Mercedes is the way to go and this dealership is the one to choose. Haim, Kevin, Steve and the rest of the staff were an absolute pleasure to deal with. They made my experience flawless. I would highly recommend anyone to visit Fletcher Jones Imports.
Response from the owner Replied: Hello Basim,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Haim, Kevin, and Steve. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom ZumboGeneral Manager
Google Review
- January 01, 2019
Cookie was by far the best individual I have worked with in regards to purchasing a car. She was honest, on top of it, followed up, followed through and listened to what I wanted. She made it a 10+ experience for us. Thank you!
Response from the owner Replied: Hello Dustin,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Cookie. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom ZumboGeneral Sales Manager
Google Review
- January 01, 2019
Mike M and team went above and beyond to get me out of my horrible upside down loan on a 2011 to a brand new 2018 CLA 250! No games or hassle was very truthful and knowledgeable
Response from the owner Replied: Hello Tawana Williams,Thank you so much for taking the time to leave a raving review for us. We are so pleased to hear that we were able to provide you with the 5 star experience we strive to deliver for each and every one of our members during a visit with us. Our team does everything they can to listen to and understand any concern or question you may have so that your vehicle is taken care of in the absolute best possible way. We are looking forward to making any future visits just as great if not better for you. Of course if you find yourself to have any questions or needing any assistance please do not hesitate to reach out to us.Thank YouTom Zumbo General Manager
Google Review
- January 01, 2019
It was good, my buddy ended up buying a 2018 cel250. Great service and staff.
Response from the owner Replied: Hello Jeff,Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. Congratulations on your new 2018 CLA250. Best,Tom Zumbo General Sales Manager
Google Review
- January 01, 2019
Many thanks to Azalea and her team for another great experience at FJMB.Their product knowledge and high level of customer service exceeds what most expect, even at a Benz store.I am a fan!
Response from the owner Replied: Hello,Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Krista Alshouse Client Relations Manager
Google Review
- January 01, 2019
we came from la walnut and came here to repair. The one that came to help us was david miller. His service was very helpful and warming.we feel thankfull and respectfull. This company has a great service. Every worker was really polite. -customer William Zhang december 24 2018
Response from the owner Replied: Hello William, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Tom Zumbo General Sales Manager
Cars.com Review
- January 01, 2019
Well I never thought I’d ever be able to say that I had an exceptional experience buying a car. But I did! Jay L. Fields is a true professional in every aspect. I purchased and loved my Mercedes sport model I bought a couple years ago but it was time for a change. But I wanted the change to be...
Dealer Reviews Replied: Hello Leonard, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Jay. Your recommendations are truly a gift. Congratulations on your purchase! Best, Tom Zumbo General Sales Manager
Google Review
- December 30, 2018
Left by Vanessa M.
Response from the owner Replied: Hello Vanessa,Thank you for your recent visit with us! I apologize that your visit was anything less than perfect. Guest satisfaction is our greatest priority. We truly value you as a guest and appreciate your candid insight. Please call me at 949-718-6532.Warm regards,Fletcher Jones Imports Management
Google Review
- December 29, 2018
Left by Tawana W.
Mike M and team went above and beyond to get me out of my horrible upside down loan on a 2011 to a brand new 2018 CLA 250! No games or hassle was very truthful and knowledgeable
Response from the owner Replied: Hello Tawana Williams,Thank you so much for taking the time to leave a raving review for us. We are so pleased to hear that we were able to provide you with the 5 star experience we strive to deliver for each and every one of our members during a visit with us. Our team does everything they can to listen to and understand any concern or question you may have so that your vehicle is taken care of in the absolute best possible way. We are looking forward to making any future visits just as great if not better for you. Of course if you find yourself to have any questions or needing any assistance please do not hesitate to reach out to us.Thank YouTom Zumbo General Manager
Yelp Review
- December 29, 2018
Every time I've taken my car in for repairs they have been professional and precise. Thanks for the good care of my car.
Google Review
- December 27, 2018
Response from the owner Replied: Hello Rick, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- December 27, 2018
My service advisor Danielle is the epitome of customer service she's always friendly in a great mood she's compassionate gets no better than her
Response from the owner Replied: Hello Mona, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- December 24, 2018
Response from the owner Replied: Hello Patty, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- December 24, 2018
we came from la walnut and came here to repair. The one that came to help us was david miller. His service was very helpful and warming.we feel thankfull and respectfull. This company has a great service. Every worker was really polite. -customer William Zhang december 24 2018
Response from the owner Replied: Hello William, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Tom Zumbo General Sales Manager
Google Review
- December 22, 2018
Response from the owner Replied: Hello Hilton, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Tom Zumbo General Manager
Google Review
- December 22, 2018
Maxine is truly a professional - making sure her customers needs are met and going above and beyond with exceptional customer service. Happy to continue in being a long term customer of Fletcher Jones. Thank you Maxine - we will look forward to our next purchase working with you again!
Response from the owner Replied: Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Maxine. Your recommendations are truly a gift. Congratulations on your purchase! Best,Tom Zumbo General Sales Manager
Google Review
- December 20, 2018
Response from the owner Replied: Hello Porche, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- December 19, 2018
Friendly staff, pleasant shuttle experience!!!
Response from the owner Replied: Hello Mrz, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- December 18, 2018
Response from the owner Replied: Hello Porche, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Steve KaplanGeneral Manager
Google Review
- December 18, 2018
Many thanks to Azalea and her team for another great experience at FJMB.Their product knowledge and high level of customer service exceeds what most expect, even at a Benz store.I am a fan!
Response from the owner Replied: Hello,Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Krista Alshouse Client Relations Manager
Cars.com Review
- December 17, 2018
The Best Customer Service, this has been our 3rd vehicle in the last 7 years. From the floor staff to the office personel; all Fletcher Jones staff is overwhelmingly Functional
Dealer Reviews Replied: Hello Plinio, Thank you for choosing Tom Zumbo. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Tom Zumbo General Manager
Google Review
- December 17, 2018
Left by Amanda H.
Response from the owner Replied: Hello Amanda Howell,Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Tom Zumbo General Sales Manager
Google Review
- December 15, 2018
Left by Michael B.
Response from the owner Replied: Hello Michael, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Tom Zumbo General Sales Manager