Google Review
- November 27, 2022
Great experience. Clean showroom, very helpful staff. David Artieri was extremely helpful and went out of his way to make sure everything was perfect. Much appreciated. Highly recommend!
Response from the owner Replied: Anmarie Behymer, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 27, 2022
Amazing service, quick turnaround. Kristan S. was especially the best to work with!
Response from the owner Replied: Lawan Cancer Jr., thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- November 27, 2022
The girls at the front were very helpful in assisting with everything. Kylie replaced my battery for me. Such great customer service. They took great care of me.
Cars.com Review
- November 27, 2022
The girls at the front were very helpful in assisting with everything. Kylie replaced my battery for me. Such great customer service. They took great care of me.
Cars.com Review
- November 26, 2022
Service was as expected after 18 years. Wil continue to use dealership.
DealerRater Review
- November 26, 2022
I recently purchased a used Jeep from Hendrick Mercedes-Benz on Independence Blvd. David Artieri helped show me the vehicle and then directed me to Cassidy Maxwell to complete the sale. Jared Lahm completed the financing. All parties were professional and courteous while making sure to meet my...
DealerRater Review
- November 26, 2022
David Artieri was a great help to showing me around my vehicle and did a great job answering all of my questions!
DealerRater Review
- November 26, 2022
Cam was very helpful and efficient in helping me select my new car. The paperwork process was seamless.
Google Review
- November 26, 2022
Response from the owner Replied: Dan Gilmartin, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- November 26, 2022
Scott was excellent with his attention to detail. He and my husband worked closely together to the best vehicle for my family. Thank you Scott for everything. Much appreciated. Highly recommend! ⭐️⭐️⭐️⭐️⭐️
Response from the owner Replied: Allison Street, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 26, 2022
Response from the owner Replied: Thank you for the positive review; I will be sure to share it with the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Take care!
Cars.com Review
- November 24, 2022
I was assisted by Johnathan at Mercedes Benz who was exceptional. He saved me money explaining why it was of no value to rotate my tires due to needing replacement. He further took the time to obtain prices on tires I wanted that weren't in stock to assist me further. Tremendous customer service.
Dealer Replied: Paul, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 23, 2022
Christian Perez was very courteous and knowledgeable with regards to the car’s availability. Very pleasant to deal with and answered any questions I had. i would for sure recommend Hendrick and go see Christian!!!
Response from the owner Replied: Casilda Perez, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- November 23, 2022
Kristan was one of the best advisors I have worked with. He was very attentive to the details. He took care of everything. Highly recommended advisor.
Dealer Replied: Alex, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- November 23, 2022
This was a wonderful experience! I took my work vehicle in for service...they were fast, professional, and extremely helpful. Couldn't ask for a better experience
Response from the owner Replied: Hi Justin Causby, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 22, 2022
Kristan was one of the best advisors I have worked with. He was very attentive to the details. He took care of everything. Highly recommended advisor.
Response from the owner Replied: Melts 1821, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 22, 2022
I fully enjoyed my visit here. I had the distinct pleasure of having a young man named Wale consult me on my journey to get a new vehicle. He was very radiant and had a genuine spirit that eased any doubts I had.
Response from the owner Replied: Hi Jano Ryusaru, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope you have a great day!
Google Review
- November 22, 2022
Response from the owner Replied: Cindy Garcia, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- November 22, 2022
Chris and the service team at Henrick's Mercedes, on Independence, continue to deliver outstanding service! So critical given the complex, last few years. They have managed to overcome the complex supply chain and staffing challenges that others organizations seem to struggle with. Chris and team...
Dealer Replied: Ccollins, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Cars.com Review
- November 22, 2022
Jonathan Toth was my service advisor and he is what made my experience 5 stars. He was courteous, kind, knowledgeable, and patient with my questions and the ridiculous insurance issue that I had. He is great!
Dealer Replied: Hi Erin Lynch, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- November 22, 2022
I had the pleasure of working with Christian Perez at Hendrick Motors of Charlotte. Christian made sure that my first time buying experience was smooth and easy to manage. He provided updates on the status of my vehicle until it arrived. Day of purchase was a smooth transaction and not as...
Dealer Replied: Alicia Edwards, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We look forward to your next visit! Take care!
Google Review
- November 21, 2022
Rebecca did an amazing job with my car!
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We will pass your compliments along to Chong :) We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- November 21, 2022
Response from the owner Replied: Penelope Miller, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Google Review
- November 21, 2022
Great experience Cassidy helped me so much!! Thank you so much
Response from the owner Replied: Abc Max, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 21, 2022
Hands down the best car buying experience I've had was with Wale Shoetan. He knows the make/model inside and out. He guided me throughout the entire car buying process from the beginning. Great person to do business with. Come and check him out!
Response from the owner Replied: Eric Johnson, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 21, 2022
Everyone was really friendly and very helpful. They went above and beyond what they had to do. I highly recommend this location!!!!
Response from the owner Replied: Hi Michael B, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 21, 2022
Wale is an excellent salesperson to work with. He’s always welcoming and asks what I want instead of being pushy. Also, Hendrick Mercedes is a great place to purchase a Benz. I’d highly recommend working with Wale and the team there!
Response from the owner Replied: Hi James Shoetan, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 21, 2022
Wale is great sales person to work with and helped me think through my vehicle needs. Hendricks is a fantastic place to but a car. Great dealership and great teams thanks to Wale!
Response from the owner Replied: Bianca Gradus-samson, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 21, 2022
Customer service has not been what it used to be but my interaction with Wale Shoetan at Hendrick Mercedes recently showed that Wale Shoetan is exceptional in dealing with customers.. Wale is friendly, polite, with his smile and he is a great salesperson at the dealership.. His excellent customer...
Response from the owner Replied: Hi Wale Shoetan, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 21, 2022
Ted and the team are awesome to work with! My husband and I have been going back and forth on a new vehicle and I felt very comfortable asking him and the sales manager, Noel, any questions or concerns I had. Will definitely be purchasing from them. Just need hubby to pull the trigger!!
Response from the owner Replied: Danielle, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 21, 2022
I had the pleasure of working with Christian Perez . Christian made sure that my first time buying experience was smooth and easy to manage. He provided updates on the status of my vehicle until it arrived. Day of purchase was a smooth transaction and not as overwhelming as I thought it would be. He...
Response from the owner Replied: Ivana Edwards, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- November 21, 2022
Hands down the best car buying experience !!
Response from the owner Replied: Nadia Daza, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 21, 2022
Such a nice and friendly staff !!
Response from the owner Replied: Skylar Jones, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Google Review
- November 21, 2022
Response from the owner Replied: Hi, we appreciate your great rating of Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else, we hope you'll choose us again!
Google Review
- November 21, 2022
Wale was recommended to me from a family friend and my car buying journey was PHENOMENAL! He extremely knowledgeable and provides great customer service as I was in the market for a preowned car. He guided me throughout the entire process. He treats his clients with great care and is honest. That is...
Response from the owner Replied: Mscolett D, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz! We're excited to pass your compliments along to Wale!
Google Review
- November 21, 2022
Bought my eclass from Wale at Hendrick. He made it so easy and I see why Hendrick is known as the best
Response from the owner Replied: Peter Z, it's experiences like yours that really keep us motivated! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 21, 2022
Such a pleasant surprise to encounter such wonderful customer service in the world we live in today. This is an amazing staff and I really enjoyed my time here. The girls at the front desk were wonderful to chat with and so welcoming. I enjoyed the shopping and restaurant recommendations while I...
Response from the owner Replied: Hi Kay Helms, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Cars.com Review
- November 21, 2022
Great experience at the dealership. Staff was really nice and accommodating!!! Will be back when we decide to purchase our newest car. See you soon.
Dealer Replied: Mb, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Cars.com Review
- November 21, 2022
Fast and efficient place to buy a car. Best car dealer in town is Camden Porta
Dealer Replied: Alejandro Rodriguez, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- November 19, 2022
Jonathan was awesome, very helpful, and kind! Thank you for the quality service.
Dealer Replied: Hi Jonathan, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- November 19, 2022
Im not satisfied with service dept , hendrick independence. They are not professional. Appointment for service was at 12noon. After 3 hours they tell me some of the jobs not done and not wash the car yet. I lost my other appointment bcz of delay. Very slow , no loaner. Lexus service was much better...
Response from the owner Replied: Brayden Zamani, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. Ultimately, we would love to turn this around for you! Please reach out to Sarah Kinard at 704-972-5296 at your convenience!
Cars.com Review
- November 19, 2022
Scott and Laren were terrific. Highly recommend the delta ship. If a box is only as good as it?s employees? this one has a long run way!
Dealer Replied: Happy Camper, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- November 17, 2022
I love this dealership! Cassidy did an amazing job helping me find my Mercedes-Benz I purchased. Thank you so much for your amazing dealership. Love my GLE
Dealer Replied: Victoria, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 17, 2022
Great personalized service. Loved the video inspection of my vehicle. Everything was fixed quickly and communicated to me in detail.
Response from the owner Replied: Jennifer Carney, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!
Google Review
- November 14, 2022
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Google Review
- November 14, 2022
A Top notch Dealer from arrival till departure taught me a lesson, all this long time searching that if your going to purchase a MERCEDES buy it from a Mercedes Dealer....the car drive is like no other and it's a feeling like 'OH WOW'......AND my Salesman Scott will not dissappoint you...........
Response from the owner Replied: Frankie Parson, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- November 14, 2022
The one word that comes to mind when It hink of them is PROFESSIONALISM..... f
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Mses350, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 14, 2022
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Lovely to see you had a great customer experience with us!
Cars.com Review
- November 11, 2022
Kylie is always very nice. The employees really strive to create a great experience. The environment at the dealership is great for people of all ages.
Dealer Replied: Hello Bonez, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DealerRater Review
- November 11, 2022
Kylie is always very helpful. Every time I come in I always feel very welcomed. The dealership does a great job of making sure clients of all ages are treated with kindness and respect.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Bonez, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 09, 2022
Response from the owner Replied: Thank you; your positive rating means a lot to us here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- November 08, 2022
Went to drop my car off for service and Tristan was helpful with getting my loaner vehicle connected to my phone, he was very quick and teaching me all the ins and outs of this new vehicle!
Cars.com Review
- November 08, 2022
Went to drop my car off for service and Tristan was helpful with getting my loaner vehicle connected to my phone, he was very quick and teaching me all the ins and outs of this new vehicle!
Cars.com Review
- November 08, 2022
Tristan in Service helped me today with my tires low on air, thank you again! very clean dealership and lots of snacks to choose from!
Cars.com Review
- November 08, 2022
Tristan in Service helped me today with my tires low on air, thank you again! very clean dealership and lots of snacks to choose from!
DealerRater Review
- November 08, 2022
I took my 2005 c240 to Hendrick Motors of Charlotte last month for service and the service staff were very helpful. The dealership was very neat and clean and talked to some of the sales staff about purchasing a new c-class to replace my old c240, The sales staff were very pleasant to to talk to...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Cfpzx10r, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Yelp Review
- November 08, 2022
I brought my 2005 c240 to Hendrick Motors and Chralotte and the service staff were very helpful and gave me comfort in getting my car needs taken care of. While I was waiting I went to the sales floor and were greeted by the sales staff and talked about a possible future purchase, I was under no...
Google Review
- November 08, 2022
Response from the owner Replied: Your great rating means a lot to us at Hendrick Motors of Charlotte - Mercedes-Benz, and we appreciate you taking the time to leave us this review! Take care!
Cars.com Review
- November 08, 2022
I took my 2005 c240 to Hendrick Motors of Charlotte last month for service and the service staff were very helpful. The dealership was very neat and clean and talked to some of the sales staff about purchasing a new c-class to replace my old c240, The sales staff were very pleasant to to talk to...
Dealer Replied: Chris Proctor, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- November 07, 2022
Ryan was great
Response from the owner Replied: Shannon Monroe, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- November 07, 2022
I had a wonderful experience with Pierce, Jared, and the management team! I went in and purchased my vehicle the same day! They were very patient, respectful, and helpful. They helped me tremendously with everything and fulfilled all my concerns and questions! I walked out in the car I really loved....
Response from the owner Replied: Aunyx Boyd, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DealerRater Review
- November 07, 2022
John was very professional and efficient. Kept me informed during the entire process.Thank you!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- November 05, 2022
Scott helped my husband and I at Hendrick Motors Of Charlotte. He was very professional, kind and pleasant to work with & made our purchase process smooth sailing. We will return to Scott for any future vehicle purchases.
Response from the owner Replied: Yemzie Gazmey-davis, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 04, 2022
Jake was simply amazing! No stress of any kind whatsoever, I will always come back there for service.
Response from the owner Replied: S M, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 03, 2022
My advisor was Kaitlyn. She was extremely knowledgeable patient and professional. She made herself available for me anytime I had questions and made me feel very comfortable with the process. She was honest and upfront with the car expectancy timeline and was transparent which made the car buying...
Response from the owner Replied: Qiana Figueroa, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 03, 2022
I will always remember Sean at Hendricks Benz who showed professionalism and candor throughout the process of purchasing a car.He is truly a 5-star!!
Response from the owner Replied: Hi Michael Etomi, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DealerRater Review
- November 01, 2022
Had a great experience with John D'Errico. He was super friendly, knowledgeable, and keep me up to date during the whole process. Highly recommend seeing John for any MB service needs.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Julie Mcgarry, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- November 01, 2022
John D’Errico was so welcoming and insightful when I had to drop my car off for service. He also kept me informed throughout the process.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Susan D'Errico, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- November 01, 2022
Cassidy helped me for 3 days straight to find a car! Working with my credit union for financing and she stayed with me the whole time while they continued to mess up. Thank you so much Cassidy, you have no idea how much this meant to me.
Dealer Replied: Jamerial Chambers, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- November 01, 2022
Kristian always handles business! He is knowledgeable, solution-forward, and customer-centric.
Dealer Replied: Hi Lorna Mc, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- November 01, 2022
The best experience i have ever had. Our manager was Elkin F. He is the best manager! If you are going to buy a car, then you will definitely turn to him! thanks for this wonderful experience! P.S Considering how difficult it is today to buy a new car, our car came early! Thank you for that!
Dealer Replied: Pavel S, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Pavel S, thanks for taking the time to leave a review.
Google Review
- October 31, 2022
Brought my car in recently for regular maintenance work and Kristan, my service advisor was amazing. Great with communicating the process and very friendly. I recommend this place to all of my friends who own a Mercedes Benz.
Response from the owner Replied: Nicole Davis, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 31, 2022
Kristan was great! I received great service! Very much appreciated! Thank you :)
Response from the owner Replied: Tanique Brown, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- October 31, 2022
Had awesome service from Kristan. Really appreciate his help.
Response from the owner Replied: Kyra Brennen, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope you have a great day!
Cars.com Review
- October 31, 2022
Brought my car in for service. Kristan was excellent. He was very pleasant and knowledgeable Got me in and out quickly No problem since Very pleased with his service!!
Dealer Replied: Kathy-ann Mason, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Cars.com Review
- October 31, 2022
The best experience i have ever had. Our manager was Elkin F. He is the best manager! If you are going to buy a car, then you will definitely turn to him! thanks for this wonderful experience! P.S Considering how difficult it is today to buy a new car, our car came early! Thank you for that!
Dealer Replied: Hi Pavel Sharikov, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 31, 2022
I brought my car in for a check up and received excellent service from Kristan! Thank you so much!
Response from the owner Replied: Kaayla Broadnax, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 31, 2022
Just moved to the area and really loved working with Savannah. Loved her attitude and reassurance. Was completely patient when I forgot to mention I needed an inspection at last moment. Lovely waiting area and attentive advisors. Feel very confident brining my car here!
Response from the owner Replied: Leigh Gill, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 31, 2022
I recently relocated from NY, and right away my most pressing concern was leaving my NY Mercedes Dealership in Massapequa, especially my Service Advisor John McGuire, who’ve always taken care of my needs with my car over the years. Much to my delight, the first day I arrived at Hendricks Mercedes...
Response from the owner Replied: Hi Cbonita, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 31, 2022
Savannah was so informative and personable. Really loved my experience. Look forward to my next visit
Response from the owner Replied: Mark Kummelman, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- October 31, 2022
Savannah is a great service advisor! She is so helpful and has a ton of knowledge with the brand!
Response from the owner Replied: Tyler Keen, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Google Review
- October 31, 2022
If you go to Express Service you’ll probably see Savannah! She’s personable, very detailed and on top of things. She will make your experience at Hendrick a great one.
Response from the owner Replied: Shawnia Kummelman, thanks for your praise and kind comments about our team. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- October 31, 2022
Scott provided the best sales experience ever as my wife and I anxiously decided on our next vehicular investment. He was patient, informative, and very courteous with us. Thanks Scott!
Response from the owner Replied: Kevin Davis, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- October 31, 2022
Kristan is the bomb! We came in with our car fully disabled. Parts were not available for the car but Kristan found a way. He got us a used part for a quarter of the cost and got us done within a week. Love everything about him!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Tmama, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
DealerRater Review
- October 31, 2022
Excellent, professional. Ordered GT53. Kaitlin supported me every step of the way. Love the car. Very much appreciated.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Pafaillace100, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Edmunds.com - Sales Review
- October 31, 2022
Excellent, professional. Ordered GT53. Kaitlin supported me every step of the way. Love the car. Very much appreciated.
Replied: Philipf, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
Google Review
- October 29, 2022
I have had nothing but excellent experiences at this dealership. In the service department, John D’Errico is as good as it gets for efficiency, communication and professionalism. Thank you John, for getting me in and out of service with a smile and a detailed car.
Response from the owner Replied: Hi Jamey Deering, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DealerRater Review
- October 29, 2022
brought my car in for service and had a great experience. My service advisor John D'errico kept me informed every step of the way. The waiting area was beautiful and the coffee was out of this world. I will work with John in the future.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Dlp38, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- October 28, 2022
As always very accommodating. They picked my vehicle up and got it back the next day, as there was a lot of work to do. They gave me options on other things that needed fixing. They kept me informed. Zak was my liaison and he was great
Response from the owner Replied: Sheppard Narkier, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 28, 2022
Kristian always handles business! He is knowledgeable, solution-forward, and customer-centric. He is truly a trusted service advisor!
Response from the owner Replied: Lorna Mcallister, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thanks again for the recommendation, and have an amazing day!
Edmunds.com - Service Review
- October 28, 2022
Kristian always handles business! He is knowledgeable, solution-forward, and customer-centric. He is truly a trusted service advisor.
Replied: Hi Lmcallister, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- October 28, 2022
Kristian always handles business! He is knowledgeable, solution-forward, and customer-centric. He is truly a trusted service advisor.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Lmcallister, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- October 28, 2022
The best experience i have ever had. Our manager was Elkin F. He is the best manager! If you are going to buy a car, then you will definitely turn to him! thanks for this wonderful experience! P.S Considering how difficult it is today to buy a new car, our car came early! Thank you for that!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Pavel S, we're glad to hear you enjoyed your visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- October 28, 2022
Kristan is amazing! Very professional And accommodating, fit me into their busy schedule and got me in and out quickly.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Anissa, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thanks again for the recommendation, and have an amazing day!
Google Review
- October 28, 2022
Adam was very professional and courteous.He was very helpful in answering all our questions and made the purchase process very easy.I have to also add the rest of the team was also very helpful and eager to help.
Response from the owner Replied: Spiro Kartsonis, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 28, 2022
Savannah in service was great to work with! Super helpful, friendly, and got us in and out and back on the road quickly!
Response from the owner Replied: Katrina Frideres, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 28, 2022
Response from the owner Replied: Thank you for rating us so high here at Hendrick Motors of Charlotte - Mercedes-Benz!Use this response
DealerRater Review
- October 27, 2022
John Derrico was a pleasure to work with,I look forward to having him as my Service Advisor again.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Mary Nicole, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- October 26, 2022
John D'Errico was so attentive and helpful. Service was speedy and the waiting room was fabulous.
Dealer Replied: Deborah Stovall, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- October 26, 2022
Very professional and easy to work with sales and financial team.
Dealer Replied: Alla.o, thanks for your praise and kind comments about our team. We hope you have a great day!
Google Review
- October 24, 2022
Response from the owner Replied: Steve Augustus, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- October 24, 2022
Hayden is the bomb! Has the best hair in the dealership. It was a world class experience front to back. Thanks to Jared in finance for the easiest financing ever!
Response from the owner Replied: Timothy Calo, thanks for your praise and kind comments about our team. We'll pass your compliments along to Hayden and Jared and we look forward to being of assistance to you in the future!
DealerRater Review
- October 24, 2022
I enjoy the staff each time I visit this dealership. Everyone is extremely friendly and honest. They go above and beyond to make sure that you enjoy yourself and receive top notch service!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Nikkivibes, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- October 24, 2022
Fabulous dealership. John D'Errico took great care of me. The waiting area is fabulous.Highly recommend!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Debbiestovall, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- October 24, 2022
Very Professional team of people. They are respectful, thoughtful to the needs of customers and have answers for their questions.
Alla.O Replied: Thank you.
Cars.com Review
- October 23, 2022
Jake Reeves is an excellent service advisor. He explained everything to my satisfaction.
Dealer Replied: Hello, we are happy to see that your customer experience was a positive one! The team here at Hendrick Motors of Charlotte - Mercedes-Benz is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- October 22, 2022
Great attention to detail and service by all the staff. Jake is amazing!
Response from the owner Replied: Holli P, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!
Google Review
- October 21, 2022
Response from the owner Replied: Samantha Goebel, thank you so much for your high rating! We can't wait to see you again, have a great day.
Cars.com Review
- October 21, 2022
Cassidy did an amazing job helping me find my GLE, it was such a smooth process I am super happy this dealership isn’t charging over MSRP, it shows loyalty!
Google Review
- October 21, 2022
Sales team was awesome. Tyler Antrum went the extra mile and very knowledgeable and helpful. No car dealer, pressure sales at all. And Karen Ferrari the business person for closing the transaction was equally enjoyable. All in all a pleasant experience, and I love the car.
Response from the owner Replied: Fred Dumas, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We appreciate you taking the time out of your day to leave us with feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- October 20, 2022
Great staff and provided a nice overview of our new GLE 450. First class operation
Dealer Replied: Hi Steven Frideres, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please don't hesitate to reach out!
Google Review
- October 19, 2022
I had a great experience with Zak, Advisor @ Hendricks Motors in Charlotte. He kept me informed every step of the way with my maintenance repairs from beginning to end. Thank you Zak for your great customer service!!
Response from the owner Replied: Pamela Brandon, thanks for your praise and kind comments about our team. We've passed your compliments along to Zak and we can't wait to serve you again!!!
Google Review
- October 19, 2022
Sarah sat down and went over everything. It turned my experience into a wonderful day
Response from the owner Replied: Hi Mr. Bennett! Thank you for taking the time out of your day to leave us with feedback! If you're ever in need of more help, please let us know!
Google Review
- October 19, 2022
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- October 19, 2022
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Cars.com Review
- October 19, 2022
Wale? has been excellent throughout the buying process. He even helped with the service process on an existing vehicle.
Dealer Replied: Grow Local Llc, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 18, 2022
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us at Hendrick Motors of Charlotte - Mercedes-Benz. Kind regards!
Cars.com Review
- October 17, 2022
My wife needed a new car so I immediately went to to my go-to sales person Cam Porta at Hendrick Mercedes. Cam is hands down the most knowledgable person I have meet at any car dealership. My wife and I had previously purchased a car from Cam and trust him completely. Unlike 80 to 85% of dealers...
Dealer Replied: Hi Tom Pemberton, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We're looking forward to your next visit with us!
Google Review
- October 17, 2022
Adam was excellent and very helpful.
Response from the owner Replied: Dr. Kivette, your great rating means a lot to us at Hendrick Motors of Charlotte - Mercedes-Benz, and we appreciate you taking the time to leave us this review! Take care!
Google Review
- October 17, 2022
Response from the owner Replied: Adviv Creations, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 17, 2022
Mr Toth is exceptionally exuberant in his professionalism, knowledge-meant and quality of customer service with the Mercedes-Benz brand at Hendrick.
Response from the owner Replied: Sager Thurman, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 17, 2022
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
DealerRater Review
- October 16, 2022
My Advisor John Derrico, Made My Day EZ by keeping me advised of service progress for an "A" Service, new rear brakes and a replacement tire. Hendrick Team made extraordinary effort getting me in and out rapidly and made my car sparkle. Larry Starnes
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Lucky Larry, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Sales Review
- October 16, 2022
My wife needed a new car so I immediately went to to my go-to sales person Cam Porta at Hendrick Mercedes. Cam is hands down the most knowledgable person I have meet at any car dealership. My wife and I had previously purchased a car from Cam and trust him completely.
Replied: Tompemberton, your wonderful feedback and rating mean a lot to us. Thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- October 16, 2022
Just bought new GLC 43 coupe. The experience was the easiest one I have ever had and I have bought many new cars!
Dealer Replied: Hi George Stephen Wyatt, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
DealerRater Review
- October 14, 2022
I go to Hendrick because I know they have quality techs that have the knowledge and can take care of my Sprinter 3500. The service advisor, Chris is my go-to man for Sprinter issues. He has never failed to take care of me.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Gghjj, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- October 14, 2022
Response from the owner Replied: Hi Decona Roberts Sr, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- October 14, 2022
Johnatan Toth was very helpfull and explained in detail everything,thanks again for those usefull advices.
Dealer Replied: Hi Sidiki Keita, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- October 14, 2022
Chris has always gone above and beyond for me whenever I get service done.
Dealer Replied: Stan Dunham, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- October 13, 2022
I dropped my car off with no issues. I was about to call Uber, but the rep did it for me at no cost. My car was ready at the agreed upon time. It was a good experience
Dealer Replied: Pullover 731, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Google Review
- October 12, 2022
5 Stars for sure! It had been a few years since I stepped into this dealership and to be honest, I wasn't really impressed by my past experience. This time was completely different. The vibe was all about customer service. Friendly faces, smiles, and super helpful team. My sales advisor Scott...
Response from the owner Replied: Chris Thomas, thank you so much for your 5-star rating! Your recommendation means so much to us and we're so happy to have earned it. We've passed your compliments along to Chris! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- October 12, 2022
Trusted advisors. Always have a great experience. They are very knowledgable and take care of everything in a premium way.
Dealer Replied: Bill, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- October 12, 2022
Zak was a great service advisor! He kept me informed on my vehicle and I appreciate his great customer service. I will always bring my vehicle to this location.
Response from the owner Replied: Marcia Rackley, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 12, 2022
Service always prompt. Great communication with customer.
Response from the owner Replied: Debbie Aten, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 11, 2022
I worked with Edvinas on 4/6/2022 to have both scheduled maintenance and additional suspension and transmission repairs performed following a routine Service A inspection on my 2015 ML 350 with 91k miles. With sufficient notice, a courtesy vehicle was provided since the work would take most of the...
Response from the owner Replied: Bohdan Datsiuk, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- October 11, 2022
I would like to express my thanks to Cassidy Maxwell in Charlotte, NC, at Hendricks of Charlotte. I found my vehicle online and drove from WV to Charlotte, for an in person view and test drive. Because my visit was on Columbus Day, after deciding to purchase, I learned my credit union would not...
Dealer Replied: Thank you for taking the time to share your recent visit details with us. We always strive to provide top quality service to every guest, and are pleased to hear that Cassidy delivered the experience here at Hendrick Motors of Charlotte - Mercedes-Benz that you deserve! We've passed your compliments along to Cassidy and we hope that you'll reach out if there's ever anything else that we can do to assist!
Google Review
- October 11, 2022
Response from the owner Replied: Beth Fink, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- October 11, 2022
Response from the owner Replied: We strive to provide the best customer experience at Hendrick Motors of Charlotte - Mercedes-Benz. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- October 10, 2022
Response from the owner Replied: Tish Kelly, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 10, 2022
Response from the owner Replied: A J, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
Google Review
- October 10, 2022
Response from the owner Replied: Samuel Davis, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- October 08, 2022
Good Experience. Kristin was able to get two of my tires replaced under warranty.
Dealer Replied: Sara Scott, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 06, 2022
John the service adviser was outstanding.He kept me informed via text every step of the way on the repair processHe got my Sprinter into the service bay quicker than expected.And back to me days ahead of schedule.Thank you JohnDennis
Response from the owner Replied: Dennis Ransom, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 06, 2022
Such a great experience. Took my vehicle for a service and my technician, Edvinas was super helpful and informative. Highly recommend this dealership
Response from the owner Replied: Sonia Borrell, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- October 06, 2022
what an awesome experience! my technician edvinas was amazing. He was super informative and helpful. I highly recommend them, when you go ask for Edvinas
Dealer Replied: Sonia, we are glad we could help! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- October 05, 2022
Response from the owner Replied: James Watton, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
Google Review
- October 05, 2022
Zak was very attentive and helpful. Highly recommend his help. Amazing and perfect service, he always answered all calls and texts.
Response from the owner Replied: Mikhail Grigorovich, thank you for your kind review; we are happy to pass along your comments to Zak and the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 05, 2022
Went to purchase a new EQS EV 450+ SUV from Cam Porta ( very knowledgeable young man) and ended up walking away empty handed because southern dealers rarely stock all-wheel drive EV…. But that wasn’t going to stop Cam, he’s still looking to swipe one from another dealer for me…..I love a salesman...
Response from the owner Replied: Kenneth Silverman, thank you for your kind review; we are happy to pass along your comments to Cam and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to find you the car that you're looking for! Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- October 04, 2022
Since I bought this car I have been dealing with Chris biche and the service can't not be any better Chris always made sure all my concerns are met and attended to he is a pleasure to work with
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Kobercy, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 04, 2022
My scheduled service appointment went smoothly. I loved the video of my engine that was texted after the service was completed
Response from the owner Replied: Hi Erica Mcnab, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- October 04, 2022
Response from the owner Replied: Dmac83, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- October 03, 2022
Thank you Hendrick Motors for great quality service! Very efficient, friendly and honest professional customer service.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Jtodd28205, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 02, 2022
The service adviser, Courtney is extremely proficient in providing clients with an exceptional service experience.
Response from the owner Replied: Hi Regina Wood, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! I've forwarded your compliments along to Jonathan! We hope that you have a wonderful day!
DealerRater Review
- October 01, 2022
This dealership is very clean and has such a friendly atmosphere. They made the buying process so easy for us. Kylie Cook was helpful and informative with getting our app setup. We will certainly recommend and use this dealership again in the future.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Emanuel S., we're glad to hear you enjoyed your visit. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- October 01, 2022
Great experience. Easy to schedule appointment. Personable and friendly. Easy access to loaner. Excellent repair work. Timely and efficient
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Pgc, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- October 01, 2022
A great experience from start to finish. After test driving several vehicles I finally found a new one I love. Working with Ted was a stress free, no sales pitch, no pressure experience. Jared in Finance was efficient and took time to explain everything I needed to know. Highly recommended.
Response from the owner Replied: Sean Barnard, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- September 30, 2022
I love how you do it! I had a few problems with my car, it was fixed quickly and efficiently! Great job guys! Special thanks to Ed! 🔧💪
Dealer Replied: Hi Dasha, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- September 30, 2022
Every time I go only here! As soon as my car malfunctions, I immediately come here! Edvinas the best! My car really like His work 😬 Perfect service!
Dealer Replied: Bob, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- September 30, 2022
We had Elkin Franco as our salesman. Very funny guy and helped us find exactly what we were looking for.
Response from the owner Replied: Wesley Zeemer, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- September 30, 2022
Chris Biche is a great service advisor.
Response from the owner Replied: Kd A, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Google Review
- September 30, 2022
Rebecca was very helpful, informative, and polite. It was a pleasure working with her. Going forward would like to select her as my point of contact.
Response from the owner Replied: Jamal Johnson, thank you for your kind words and this wonderful review! We're happy to pass your compliments along to Rebecca ! We do hope we can be of assistance in the future. Take care!
Google Review
- September 30, 2022
great sales person, funny, and helped us buy a car without any complications. his name was elkin franco
Response from the owner Replied: Camila Rodriguez, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Thank you for taking the time out of your day to leave us with feedback! We look forward to serving you again!
Cars.com Review
- September 30, 2022
Jake was great! He was so caring and understanding! Helped me with a new tire! Will definitely recommend the dealer to other people! Thank you!
Dealer Replied: Jesse, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- September 29, 2022
i love my new sprinter! i have Elkin to thank for it! made everything go so smooth.
Response from the owner Replied: Noemi Ninasebinch, thank you for your kind review; we are happy to pass along your comments to Elkin and the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- September 29, 2022
Bri at the front desk was awesome! I had a great experience.
Response from the owner Replied: Hi Patience Booker, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
DealerRater Review
- September 28, 2022
Kristan is honest and reliable. He always goes the extra mile. I love the video walk around. It helps me understand the discussion with Kristan.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Tiffanyfowler, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- September 28, 2022
Very friendly and accommodating 😊 I would recommend Hendricks Mercedes of Charlotte. I have been a Mercedes owner for over 15 years and have and will service my Mercedes here.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Tiffanyfowler, thank you for sharing your positive experience! We appreciate your loyalty and we can't wait to see you again!
Google Review
- September 27, 2022
I always have an exceptional experience at this Mercedes location, no matter if it is with Elkin (sales) or Chris (service). Highly recommend coming here where they pride themselves with excellent customer service.
Response from the owner Replied: Yeremy Zamora, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Google Review
- September 27, 2022
Service was fast. I was kept up to date on everything!
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- September 27, 2022
My Client Advisor Cam was great! I haven't had such a smooth and informative buying experience like that in a very long while, it was refreshing! I would recommend Cam whenever you're visiting Hendricks!
Response from the owner Replied: Sassy Soul, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- September 26, 2022
Cassidy Maxwell is amazing!!! She did such an awesome job helping me find my car!
Response from the owner Replied: Ally Thrasher, thanks for your praise and kind comments about our team. If you have any further questions, please don't hesitate to reach out!
Google Review
- September 26, 2022
What a great experience! Thank you Pierce Tinney for a smooth and easy process! It was great working with you and we will be sure to recommend you to our friends!
Response from the owner Replied: Hi Lindsey Burton, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- September 26, 2022
Cassidy did an amazing job helping me find my car! I love her and the team!
Response from the owner Replied: Sarah Fleming, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- September 23, 2022
Great experience! So glad we got to meet Pierce Tinney and have his help. Great guy and knowledgeable! Thanks for the wonderful service!
Response from the owner Replied: Weston Dull, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
Google Review
- September 23, 2022
Thanks Pierce Tinney for the help! Wonderful experience! Will be back!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- September 23, 2022
Great experience all around…thanks to the whole Hendrick team. Scott worked hard to achieve acceptable terms and listened to my needs/requirements. Sean and Fred were also a huge help with document signing and customer hospitality. Fred took a large amount of time explaining all my new vehicles...
Response from the owner Replied: Blake E, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- September 21, 2022
Pierce Tinney did a super job with me and my husband! Such a helpful young man. He knows his stuff! We appreciated his help and look forward to working with him again!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- September 21, 2022
I had such amazing service that I had to come on to leave a review! Pierce Tinney was great! Great service, great help, knowledgeable…all of the things on the checklist! Thank you for the great experience!
Response from the owner Replied: Cassie Mcfarland, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Google Review
- September 21, 2022
I want to thank Pierce Tinney for a great experience! He was helpful and attentive. He helped us with deciding what vehicle to purchase. We will be back!
Response from the owner Replied: Cuzwhynot, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- September 21, 2022
Great experience here! Thank you to Pierce Tinney for his wonderful service. He answered all my questions and was efficient! We will be back for our next purchase.
Response from the owner Replied: Hi Brody Hoff, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 21, 2022
Cassidy and the team are amazing!
Response from the owner Replied: Hi Bri Wiedenmann, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- September 21, 2022
Response from the owner Replied: Rick Bonsall, thank you so much for your high rating! We can't wait to see you again, have a great day.
Cars.com Review
- September 21, 2022
Chris was outstanding. Very attentive and responsive
Dealer Replied: New To Charlotte, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- September 20, 2022
I have to have known Pierce R. Tinney for several years. It’s a privilege and a real luxury to have someone so knowledgeable to answer all my car questions. Everyone needs a Pierce Tinney call in their life!
Response from the owner Replied: Lisa Cook, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 20, 2022
Response from the owner Replied: Hello, a huge thanks for taking the time to rate your customer experience with us here at Hendrick Motors of Charlotte - Mercedes-Benz. The team and I love to see such great feedback! All the best to you!
Cars.com Review
- September 19, 2022
Excellent experience and very efficient Camden Porta is wonderful made my purchase easier then any other car purchase experience .
Cars.com Review
- September 19, 2022
I had an issue with my car that I had gotten a previous estimate. Even though the previous estimate was way lower than what Chris and MB quoted, I took it it Chris anyway because I trusted him with my car repairs over any others. Cost more but was fine right. Thanks Chris.
Dealer Replied: Reginald C, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your service here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- September 18, 2022
Response from the owner Replied: Dee Barrino, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- September 18, 2022
Finest experience, most easy transaction Extremely efficient and professional
Dealer Replied: Hi Simon Private, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- September 17, 2022
My experience was incredible everyone was awesome andDavid Artieri helped me understand the vehicles and was very polite.
Response from the owner Replied: Carter Massey, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 17, 2022
Kaitlin and the entire staff were friendly and professional. This was the best buying experience! I will recommend Hendrick’s Motors to my family and friends. I will buy my next Mercedes there!!
Response from the owner Replied: Regena Mack, thank you for your kind review; we are happy to pass along your comments to Kaitlin and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- September 17, 2022
5 stars. I would like to thank everyone here that helped me get informed about my next car purchase. Specifically would like to thank Pierce for going out of his way to help me, even being willing to talk on the phone outside of work about my options. Overall happy with my experience at this...
Response from the owner Replied: Michael Mellin, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- September 17, 2022
The service department is great, everyone is always helpful. I love my car and thank you Stacey for always helping me with my loaner
Response from the owner Replied: A Fa, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 17, 2022
(Translated by Google) I recommend Service Technician Luis Juarez, he is an excellent professional and I feel calm about his work.(Original)Recomiendo al Técnico de servicio Luis Juarez, es un excelente profesional y me siento tranquila de su trabajo.
Response from the owner Replied: Furry Loves, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- September 17, 2022
(Translated by Google) I would recommend without a doubt the Commercial Salesman Elkin Franco, for his kindness and good disposition. Excellent professional✅.(Original)Recomendaría sin lugar a duda al Vendedor Comercial Elkin Franco, por su amabilidad y buena disposición. Excelente profesional✅.
Response from the owner Replied: Hi Paola Rincon, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 16, 2022
Pierce was awesome to work with. He’s very knowledgeable about what type of family car we were looking for. We will definitely be contacting him soon when we’re ready to commit to a purchase!
Response from the owner Replied: Tandy Grandstaff, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 16, 2022
Service department is awesome! Stacey is a great asset to the company!
Response from the owner Replied: Jesse Walsh, we are very happy we could provide you with a positive experience! We can't wait to pass your compliments along to Stacey! If you're ever in need of more help, please let us know!
Google Review
- September 16, 2022
Pierce Tinney is a very professional and helpful young man. Someone who goes out of their way to help out and brighten someone’s day. Hendricks is a lucky place to have someone like him.
Response from the owner Replied: Mvson, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- September 16, 2022
Stopped in here in a couple days ago looking for a new car for myself. Was approached by a gentleman named Pierce who was extremely helpful in finding me the perfect vehicle. 10/10 customer experience and will definitely be recommending Pierce to my peers in the future who are looking to get a new...
Response from the owner Replied: Hi Casey Clark, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- September 16, 2022
I had a great experience with Pierce Tinney. He was so super helpful and answered all my questions. Would definitely recommend talking to him.
Response from the owner Replied: Bo P, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- September 16, 2022
I visited recently and was assisted by David Artieri and he was so knowledgeable about cars and genuinely helpful. It was all around a wonderful experience. Definitely will recommend anyone to ask for his assistance when visiting
Response from the owner Replied: Brooke Humphrey, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- September 16, 2022
I have been to Hendricks Motors of Charlotte twice for recall work and warranty work. Both times were great experiences with friendly interactions and great results. I would highly recommend them.
Response from the owner Replied: Fred, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- September 16, 2022
The service department was great to work with! Stacey was very helpful!
Response from the owner Replied: Hi April Mullis, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Google Review
- September 16, 2022
Service department was amazing with their help especially the sprinter team!
Response from the owner Replied: Sean Victor, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- September 16, 2022
Stopped by the dealership to browse and the staff were very friendly and professional. If your interested in a great car buying experience I highly recommend this location!!!
Dealer Replied: Brandon, we are glad we could help! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- September 16, 2022
Jake Reeves - Service Advisor - AWESOME. Each visit to have my car serviced is always a pleasure with Jake. Customer appreciation and great customer service. Thank You Jake for being a standout at Mercedes Benz Charlotte!
Response from the owner Replied: Hi Jan Lackey, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope you have a great day!
Cars.com Review
- September 16, 2022
Excelente servicio del señor Elkin Franco muy profesional, amplio conocimiento y puntualidad en la entrega, muy atentos y responsables, sin duda seguiré llevando mi vehículo
Dealer Replied: Lina, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- September 16, 2022
excellent service from Mr. Elkin Franco, very kind, polite, clear and precise information and in the right time…..it was definitely the best experience to continue driving my car, I recommend it without a doubt.
Dealer Replied: Julián David Aponte, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- September 16, 2022
excellent service, very good attention, impeccable work and at the right time ……. I recommend them without a doubt…. the best place to take your consent
Dealer Replied: Julián Aponte, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!
DealerRater Review
- September 16, 2022
Stopped by to browse and the staff was very helpful. Very polite, professional and not pushy which I really appreciate.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Bwilliams42222, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- September 16, 2022
Camden Porta is very professional, I purchase a new car and was deliver to my door step in a very efficient transaction Love buying car that way a very easy and quick without any effort.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Simon, thanks for your praise and kind comments about Cam and our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Yelp Review
- September 16, 2022
Service department is extremely slow and not friendly. Made an appointment to get my car checked, I was told it will take one to two days to get it checked, I text after 2 days, service writer texted back give us time and if you can't wait on your car, you can come and pick it up. That is not what...
Cars.com Review
- September 16, 2022
I had a wonderful experience at Hendrick Motors of Charlotte. They were incredibly professional with exceptional communication skills with the service team! Thank you all so much for the great experience!
Dealer Replied: Hi Zsteve, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 16, 2022
Incredibly professional with exceptional communication skills with the service team! Thank you all so much for the great experience!
Response from the owner Replied: Zahrea Stevenson, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!
Google Review
- September 16, 2022
Service department is extremely slow and not friendly. Made an appointment to get my company car checked (Auto America), I was told it will take one to two days to get it checked, I text after 2 days, service writer texted back can't rush, give us time and if you can't wait on your car, you can come...
Response from the owner Replied: Hi Kamal Alhajli, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to have a better understanding about your experience. Please reach out to us at (704) 972-5296 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- September 16, 2022
My visit with Elkin Franco was great, very integrate as a person and he helped me with everything I needed
Response from the owner Replied: Sebastián Suárez, thank you for your kind review; we are happy to pass along your comments to Elkin and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- September 16, 2022
I stop by with some questions about a used car, Elkin answer all my questions was very professional.
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 16, 2022
Graeat customer experience
Response from the owner Replied: Hi Christian Albornoz, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- September 15, 2022
(Translated by Google) They treated me very badly, they were very unprofessional with me, mainly the financier who assisted me since he was upset with me because I did not want to accept the extended warranties that he wanted to sell me, practically forcing me to never buy a car in that...
Response from the owner Replied: Yansel Muñoz, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704-972-5296, we look forward to hearing from you soon.
Google Review
- September 15, 2022
Amazing place
Google Review
- September 15, 2022
We were so impressed when Pierce Tinney gave us a tour of the inventory at Mercedes Benz! The selection is great and Pierce certainly is knowledgeable about each model. If you are looking to buy a car, pull in the lot and ask for Pierce!
Response from the owner Replied: Hi Jimmy Welch, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- September 15, 2022
Another amazing experience with Hendrick Mercedes Benz Independence. A special shout out to Jared Lahm for his absolute professionalism and attention to the financial component of the transaction. I could not have asked for a more personal and professional finance experience. Chris Minich takes...
Response from the owner Replied: Jason Riley, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 14, 2022
I came in last Saturday and Hudson Baker was very helpful by showing me how to work everything in my car. I’m not very tech savvy so it was very helpful to get a full run down on how to work everything in my car. He showed me a lot of features I didn’t even know my car even had. I will be...
Response from the owner Replied: Hi Blaire Baker, thank you so much for your positive comments about Hudson and Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- September 14, 2022
Pierce Tinney, thank you for being available and answering any and all questions for me! I am grateful for your assistance in directing me towards the right choice. Looking forward to making the visit in for a test drive soon!
Response from the owner Replied: Mindy Tiede, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We can't wait to see you again!
Google Review
- September 14, 2022
In the past few months, the company I work for has bought many work trucks from this Hendrick location. Not only was the quality great but so was Hudson when he helped me with any needs. Great location!
Response from the owner Replied: Gavin Baker, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- September 14, 2022
My advisor is very knowledgeable and friendly. I visit Hendricks Mercedes because of Chris B. He is very repectful and shows empathy when necessary. The facility is always clean! I love getting my car service at Hendricks.
Dealer Replied: Debra C, thank you for your kind review; we are happy to pass along your comments to Chris and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 13, 2022
A big thank you to Pierce Tinney! You made our experience very personable and enjoyable. I would absolutely refer you to friends and family. You made everything easy to understand for those of us who are not very in tune with cars and dealerships. Great job!
Response from the owner Replied: Marcie Boudro, thanks for your praise and kind comments about our team. We're looking forward to your next visit with us!
Google Review
- September 13, 2022
I’ve known Pierce for a long time. He is always extremely genuine and helpful. No experience has been short of pleasant.
Response from the owner Replied: Lkhrispy, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 13, 2022
We had such a great experience working with Pierce Tinney. He was so helpful, knowledgeable, and went the extra mile to help make our experience top notch! I highly recommend Hendrick Motors and ask for Pierce when you go.
Response from the owner Replied: Hi Kyle Hoff, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- September 12, 2022
Wow! Pierce Tinney was great to work with, friendly and knowledgeable! If you want a great experience, ask for Pierce. He’s our guy from here on!
Response from the owner Replied: Hudson Hoff, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- September 12, 2022
Pierce Tinney was very helpful and friendly! He made us feel comfortable and welcome! Best experience we’ve had at a dealership! Ask for Pierce, you won’t be disappointed!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Toho, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Cars.com Review
- September 12, 2022
Zak was very patient and professional. He made sure my vehicle was taken care of, including a last minute request was fulfilled.
Dealer Replied: Prince, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 12, 2022
I have done a lot of business here recently and Jared Lahm is always my go to guy! He is so helpful and always gives me the hard truth! I’ll continue to send my friends and family his way! 10/10!
Response from the owner Replied: Ashley Bargfrede, thank you for your kind review; we are happy to pass along your comments to Jared and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- September 10, 2022
Hudson Baker, is a great guy!! Very knowledgeable. He is a kind man.
Response from the owner Replied: Hi Amy Poe, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Google Review
- September 10, 2022
As expected in a luxury car dealership I was very pleased. I am in the market foe a new car and very interested in different features they offer. Hudson Baker was so patient and polite. He showed me things i wanted to see and things i didnt want to see. Hendrick is living up to the luxury name.
Response from the owner Replied: Jan Epling, thank you for your kind review; we are happy to pass along your comments to Hudson and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future!
Google Review
- September 10, 2022
Katie is really passionate about helping customers find the perfect car! She’s really knowledgeable about inventory and works to ensure her customers are happy. She truly goes above and beyond!
Response from the owner Replied: Jennifer Park, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- September 10, 2022
We could not be happier with Hendrick Mercedes and our sales person, Katie Coble. She is by far the best we've ever worked with - so friendly, knowledgeable and provided great communication throughout the process. We even referred our friends to her who just purchased a new GLE. Love the...
Response from the owner Replied: Ashley Marticke, thank you for your kind review; we are happy to pass along your comments to Kaitlin and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- September 10, 2022
Great experience starting at the warm welcome from Hudson Baker. Very knowledgeable and kind. I have always had positive experiences with Hendrick Motors but Hudson adds so much value.
Response from the owner Replied: Hi Karen Tinker, thank you so much for your positive comments about Hudson and the team at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 10, 2022
Was super happy with getting a car but I was most happy with the service. I was greeted by Hudson Baker and he told me all I needed to know about my car and taught me everything .So thankful for him and Hedrick Motorsports !!!!
Response from the owner Replied: Camden Baker, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Google Review
- September 10, 2022
When I went Hendricks Motors of Charlotte I was nervous to buy my first car. When I arrived I was greeted by a very kind man named Hudson Baker! Mr. Baker put me at ease and was very well spoken. Thanks to him I’m well informed of many cars and will be purchasing soon. Thank you so much Hudson Baker...
Response from the owner Replied: Hi Lexi Tinker, Thank you so much for taking the time to leave us this review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz! We look forward to working with you again!
Google Review
- September 10, 2022
Response from the owner Replied: Hello Hasun Rogers, thank you; we appreciate your feedback!
DealerRater Review
- September 06, 2022
Eddie (mechanic) is main reason why we love this location. He’s very good at it and very friendly. He cares. Also he’s very handsome and tall! Very cool guy. Would definitely recommend coming here. Ask for Eddie to be your mechanic! He will take good care of you. I think his last name is Buta.
Drexdon Replied: Love you Eddie! I will ask for you again bro!!! You are awesome guy. Already look up to you
Google Review
- September 06, 2022
Response from the owner Replied: Hello Joanne Peterson, thank you; we appreciate your feedback! Thank you, and have a fantastic day!
Edmunds.com - Sales Review
- September 06, 2022
My experience at Hendrick’s Mercedes Benz was awesome! My sales person Scott Miller was great. He explained everything and kept me well informed right up to the date and time of making my purchase on 08.19.2022. I purchased the 2022 GLC 300 coming from a 2021 Nissan Platinum Murano which is also...
Google Review
- September 03, 2022
Response from the owner Replied: Victorino Fineto, we really appreciate your positive review! Thank you for taking the time to rate us and for the 5-star review.
Edmunds.com - Service Review
- September 03, 2022
Jake was great. Got me in and out the same day. Went over what was done etc.
Google Review
- September 02, 2022
I’ve taken my vehicle in for servicing several times in the past year and I have been fortunate to have Kristan Stanisclaus as my service advisor. I am impressed with his abilities and knowledge regarding the vehicle while he always ensures to address my concerns. He takes the time to explain the...
Response from the owner Replied: Lisa Scott, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 02, 2022
Response from the owner Replied: Allison Alexander, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 31, 2022
Always a great experience for service! Tristan Helped me with my apple car play today and answered someQuestions about my GLE
Response from the owner Replied: Justin Severs, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- August 31, 2022
By far the best service we ever had at any dealership. Kristan our server advisor has been amazing! Great communication, friendly and he really knows his stuff. Michael our technician was amazing as well. He even came out, showed us some things about our car that we didn’t even know!!! You can tell...
Response from the owner Replied: Hi Quincey Leslie! We're so happy we were able to help you out! Your recommendation means so much to us and we're so happy to have earned it. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- August 31, 2022
When I take my vehicle in for scheduled/warranty servicing, I always request Service Advisor Kristan Stanisclaus. He is extremely knowledgeable, organized and detailed. He accommodates my busy schedule and has gone to great lengths to explain any problems and questions I have had with the vehicle...
Google Review
- August 31, 2022
From the moment I walked in I felt like I was family. The receptionists greeted me with smiles and cold beverage. The sales associate was a true professional. Mangement was also very polite and fair. Everything you would expect from a luxury auto dealer. Would definitly recommend!
Response from the owner Replied: Ryan R, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- August 31, 2022
Excellent experience. I have to say that from the phone call after my initial internet inquiry to after the delivery of the vehicle that this was a super buying experience. Scott Miller delivered on everything that he promised, and the follow up from the Hendrick team was top shelf. If you are in...
Response from the owner Replied: Hi Grey Murray, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- August 31, 2022
it was Edvin who fixed my car very quickly and well. He told me in detail what happened to my car. Wonderful worker Edvin knows his job.
DealerRater Review
- August 31, 2022
By far the best service we ever had at any dealership. Kristan our server advisor has been amazing! Great communication, friendly and he really knows his stuff. Michael our technician was amazing as well. He even came out, showed us some things about our car that we didn’t even know!!! You can tell...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Qlesliqu, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- August 31, 2022
Hi, Edvinas was very helpful, polite and caring. Him quickly found the cause of the failure and quickly fixed my car. I wish to have as many talented employees as possible in HMoC team, and good luck to you, Edvinas, you are a great craftsman who knows his job perfectly! thank you!
Dealer Replied: Hi Ieva D., thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- August 31, 2022
My experience with Hendrick Mercedes of Charlotte was excellent! The ladies at the front desk were incredibly convenient in getting me the help I needed. I will definitley return back to this dealership the next time I need to purchase a new car due to the high quality customer service that I received!
Response from the owner Replied: Hi Adam Measimer, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- August 31, 2022
Best place for service of you car in Charlotte. The staff are exceptional, very responsive and cater to your needs. Best experience.
Response from the owner Replied: Drosoula Yiannibas, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 31, 2022
(Translated by Google) Edvin Buta great!(Original)Edvin Buta super!
Response from the owner Replied: Esmeralda Butaitė, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 31, 2022
Everytime I have interacted with this dealership the standard of service has been outstanding! From purchasing my first Mercedes, to the quality of routine service received, I have been more than satisfied with my experience at Hendrick Mercedes!
Response from the owner Replied: Hi Christopher Nurmagomedov, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- August 31, 2022
Eddie is not only a great specialist but also a great person. He is always honest and really responsible for his work, everything is at a very professional level, quickly and qualitatively.
Dealer Replied: Hi Bohdan, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- August 31, 2022
Very clean professional dealership I just bought my second Mercedes and Nina at the front was very polite and upbeat! Bought my car from Ryan he was also great! Thank you for a Amazing easy going experience!
Dealer Replied: Hi Shelly Silverstein, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- August 31, 2022
I really appreciated getting greeted as soon as me and my husband walked in. Nina at the front desk asked if we wanted waters and got us with a sales person. The team is very polite and welcoming definitely recommend this dealership!!!
Dealer Replied: Makayla Henry, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- August 31, 2022
Super welcoming!!! Nina at the front desk helped us find a awesome sales person to buy our new GLC!! I’ve been so happy with this dealership over all will be buying all our vehicles from here.
Dealer Replied: Hi Olivia Smith, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- August 31, 2022
Great dealership! I've owned several mercedes benz and always taken them to hendrick motors of charlotte on independence Blvd. Thinking of buying a new gle and will go to hendrick motors of charlotte for my future purchase.
Response from the owner Replied: Hi Chris Proctor, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 31, 2022
Best staff on the planet!! I love these guys!!
Response from the owner Replied: Hi Michael Campo, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Thank you, and have a fantastic day! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 30, 2022
Cassidy and Hudson did an amazing job! Cassidy sold me my C 300, and Hudson went over all the features for me! Thank you guys so much!
Response from the owner Replied: Hi Lil Huddy, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- August 30, 2022
Tristan Lingle from Service helped me with my Tire pressure error that came on today, thank you to tristan for help today with my car!
Dealer Replied: Angela, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- August 30, 2022
10⭐️⭐️⭐️⭐️⭐️⭐️⭐️ to Jared and Ryan for our new Audi A5!!! I'm in love with my new baby! Customer service was a 10 out of 10! You won't have to worry about sitting for hours and hours, they'll get you in and out and get you in what you want with their wide variety of cars. I recommend anyone looking...
Response from the owner Replied: Hi Jordan Hill, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Google Review
- August 30, 2022
10⭐️⭐️⭐️⭐️⭐️⭐️⭐️ to Jared and Ryan for our new Audi A5!!! I'm in love with my new baby! Customer service was a 10 out of 10! You won't have to worry about sitting for hours and hours, they'll get you in and out and get you in what you want with their wide variety of cars. I recommend anyone looking...
Response from the owner Replied: Hi Jessica Hood, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 30, 2022
Went to purchase 2018 SUV from Hendrick Motors Of Charlotte dealership, after agreeing on the price, I requested that I have my mechanic check out the car first since it does not come with any warranty, and if there are no issues I will buy it. I picked up the car this morning to take to the...
Response from the owner Replied: We are disappointed to learn of your experience here at Hendrick Motors of Charlotte - Mercedes-Benz, but will take this opportunity to improve. We would like the opportunity to address your concerns. Please reach out to us directly at (704) 972-5296 when you have a chance. Thank you, and we look forward to hearing from you.
DealerRater Review
- August 30, 2022
Stopped by to ask a few questions about my new car and Tristan from the service department answered all of them. Very smart young man!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Scott J, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Until the next time we meet, take care!
DealerRater Review
- August 30, 2022
Tristan was very knowledgeable, helpful and went above and beyond to answer all of the questions I had. I would highly recommend seeing him for any service questions/concerns you might have.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Loretta L, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- August 30, 2022
Tristan answered all the questions I had while I was here. He was very kind and helpful. Very impressed, I will be visiting again.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Banana, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 30, 2022
Response from the owner Replied: Joy Francis, thank you so much for your high rating! Thank you, and have a fantastic day!
Google Review
- August 30, 2022
Jake R. was super helpful in making sure my car was well taken care of, thanks Jake!
Response from the owner Replied: Raven Jones, thanks for your praise and kind comments about our team. We hope you have a great day!
Google Review
- August 29, 2022
I’ve received a superb service here and am recommending anyone looking for a place where you are looked after. Eddy was very professional and sorted my car out speedily. Thank you
Response from the owner Replied: Gintare O, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- August 29, 2022
I’ve received a superb service here and am recommending anyone looking for a place where you are looked after. Eddy was very professional and sorted my car out speedily. Thank you
Dealer Replied: Hi Gina, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- August 29, 2022
I’d like to recommend this place since my experience was really good. Eddy was great and sorted my car out in no time. A place I’m happy to return to in the future. Thank you
Dealer Replied: Hi Gina, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- August 29, 2022
The service I receive continues to be impressive! They have always been so friendly and helpful. Tristan especially was extremely professional and knowledgeable about my car. This keeps customers coming back!!
Dealer Replied: Connor, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Cars.com Review
- August 29, 2022
OMG service by E.Buta he was so professional and great mechanic that my car runs so smoothly like new definitely will bring back next time
Dealer Replied: Hi Jonas B, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- August 29, 2022
Wonderful experience thanks so much for Edvinas Buta he serviced my car perfectly no problems at all I am very pleased about his hard work.
Dealer Replied: Dushkys, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We look forward to your next visit! Take care!
DealerRater Review
- August 29, 2022
I’ve received a superb service here and am recommending anyone looking for a place where you want to be looked after. Eddy was very professional and sorted my car out speedily. I’ll be back soon! Thank you
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Gina, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
DealerRater Review
- August 29, 2022
GREAT experience from start to finish. Went in for a service and my technician Eddie was super helpful and made me aware of some issues that need addressing now and some in the near future. Super professional
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Smborrell, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- August 29, 2022
Tristan was very knowledgeable and answered all the questions I had. He was courteous and professional and I will be visiting this location again- very pleased with the service I received.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Bella22, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.
Edmunds.com - Service Review
- August 29, 2022
Kristan, my advisor, at Mercedes Benz in Charlotte on Independence upholds the expectational standards for luxury vehicle services. Thank you!
Replied: J. Gamble, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 29, 2022
Incredibly smooth process! Elkin was great to work with - super communicative, responsive, and helpful. We live in CO and did everything over the phone or via email. Elkin took the time to answer all of my questions and even picked my fiancé up at the airport to take him to the dealership. I would...
Response from the owner Replied: Paige Mainor, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 29, 2022
This place is amazing! Ryan Smith was hands down the best salesperson I have ever encountered . Polite, respectful and does what he tells you no questions asked. I am beyond excited about my new Mercedes Benz ! Thank you Ryan and enjoy your beautiful family
Response from the owner Replied: Shirley Coxe, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- August 29, 2022
came for service. the whole experience was great. Special thanks to my service technician, Edvinas. He was super helpful and informative while being respectful of my time
Dealer Replied: Hi Sonia, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!
Google Review
- August 29, 2022
Spectacular service and coordination. A genuine example of how to make a business successful. He was able to get my vehicle fixed the day before the scheduled appointment to accommodate my travel plans - multiple dealers in the Washington DC area refused to help but Hendricks Mercedes in Charlotte ,...
Response from the owner Replied: T Bet, we're glad to hear you enjoyed your visit. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 29, 2022
I always have the best experience when I go to this dealership. This is the only dealership I take my GLC 300. The customer service is amazing the staff is excellent about listening to your concerns about your car. Great professional atmosphere.
Response from the owner Replied: Tiffi Davis, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Service Review
- August 29, 2022
Wonderful experience at this service department. My technician Eddie was able to diagnose and fix an annoying issues with my vehicle without any issues. Was super helpful and professional
Replied: Sonia, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Edmunds.com - Service Review
- August 29, 2022
The engine emergency operation light had come on in my Mercedes Sprinter van while traveling in Washington DC. I requested assistance from 3 Mercedes dealers in the immediate DC area and all repeatedly refused assistance. I contaced Hendrick Mercedes in Charlotte, NC and recieved stellar service...
Replied: Traveling, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- August 28, 2022
We had a great experience at this dealership with purchasing a new car and getting service. Chelsey at the front desk greeted us and helped answer our questions.
Dealer Replied: Ken Johnson, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Google Review
- August 27, 2022
Kylie was very nice and knowledgable!
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- August 27, 2022
Kylie was great! Had questions about my vehicle and needed help and I felt respected and it was great.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Camrynlayne01, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- August 27, 2022
Professional and respect correct on time Inspecting the car was very helpful information nice atmosphere
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Waledalboga, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- August 27, 2022
Kylie was great! I had a lot of questions but she was patient and concise with her answers. Extremely knowledgable and exceptionally kind! Will totally come back
Dealer Replied: Camryn, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- August 26, 2022
Christian is extremely helpful, personable, and transparent throughout, making the car buying experience smooth and easy! I’d absolutely recommend HMOC to anyone in the market for a vehicle!
Response from the owner Replied: Jasmine Abreu, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 26, 2022
Just wanted to share a nod of appreciation to Kristan at Hendrick Motors of Charlote - Mercedes Benz. Thank you for making my service appts and communication worthy of a five star rating!!
Response from the owner Replied: John Meyers, your wonderful feedback and rating mean a lot to us. We're excited to pass your compliments along to Kristan! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- August 26, 2022
Recently purchased my first Mercedes Benz from this dealership and must say I will definitely be returning…want to say thanks to Christian Perez for the great hospitality and for making this process so much easier
Response from the owner Replied: Dario Perez, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 26, 2022
Response from the owner Replied: Patrick Walbourne, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Edmunds.com - Sales Review
- August 26, 2022
Christian is extremely helpful, personable, and transparent throughout, making the car buying experience smooth and easy! I’d absolutely recommend HMOC to anyone in the market for a vehicle!
Replied: Hi Jasmine, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- August 26, 2022
This Mercedes’ Benz. Dealership in Charlotte , nc is a dealership where the service department is always courteous and efficient. I p
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Winston, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Edmunds.com - Service Review
- August 26, 2022
On 8/12/ , I have my Mercedes serviced at Hendrick Motors on Independence Blvd. Zakhar Ryadnov is my service advisor. He has been excellent in every way from his mannerisms, professionalism and thoughtfulness. He returns every phone call in a timely matter. I'm a very pleased customer. The loaner...
Replied: E. Dillard, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 25, 2022
This review is for the service center. I have purchased two sprinter vans from this location through a conversion company that builds mobile dog grooming vans. I have had so far two incidents with the service center that have been very unhelpful. My first was when I purchased my first van, and...
Response from the owner Replied: Hi Dandi Pawz Grooming, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. Would you mind giving us a call so that we may discuss it with you further? Please contact Sarah Kinard at 704-972-5296
DealerRater Review
- August 25, 2022
Hendrick Motors or Charlotte is very friendly and clean. Their customer service rep, Kylie, has such a sweet and inviting smile. She was very helpful in finding a sales rep for the car that I was looking for.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Rought.harrington, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- August 25, 2022
Kylie was very helpful at the front desk. We talked for a few minutes while we were waiting for a salesperson to free up. I love her enthusiasm for Mercedes
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- August 25, 2022
The customer service rep, Kylie, was extremely friendly and helpful. She was able to help me find the car I was looking for and directed me towards another sales associate.
Dealer Replied: Mom Of Three, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- August 25, 2022
Kylie was very helpful at the front desk. We talked for a few minutes while we were waiting for a salesperson to free up. I love her enthusiasm for Mercedes
Dealer Replied: Hi Jamie, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- August 25, 2022
Excellent service and highly qualified sales rep. Easy process.
Dealer Replied: Nilesh Patel, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 24, 2022
Super great environment and very helpful!
Response from the owner Replied: Rachel London, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 24, 2022
Mack was super helpful, great service!
Response from the owner Replied: Lexa Summer, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 24, 2022
Mac is the best ever! She was super helpful with all the questions I had. I really appreciated her help.
Response from the owner Replied: Rachel London, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- August 24, 2022
This dealership never fails to make a lasting impression on their customers. The front desk ladies are always so welcoming and ready to help. Mackinely answered as many questions as she could while I waited for a salesperson to free up and made sure I was taken care of.
Dealer Replied: Baljeet, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- August 24, 2022
This is hands down the best Hendricks dealer in town. Mack at the front desk was super assisting and walked with me to service and made sure I was taken care of
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Thomas Yohans, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- August 24, 2022
The work on my car was wonderfull! So thankfull for the repair. Edvinas did my car's repair. I would recommend coming to this dealership! Thank you!
Dealer Replied: Vida, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 23, 2022
Amazing experience Edvinas Buta serviced my car like a pro I am so glad about it and recommend him to everybody
Response from the owner Replied: Hi Medardas Buta, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- August 23, 2022
Edvinas Buta great guy, good service man and wonderful mechanic, he clearly know what he is doing I am so happy leaving my car with him.
Dealer Replied: We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!
Google Review
- August 22, 2022
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- August 22, 2022
Great experience at this dealership. The employee’s were really nice and very helpful. I had a lot of questions about how to work everything in my new GLE, because I’m not really tech savvy like most people. Hudson was very helpful because he showed me all the new technology in my new GLE and...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Willis Ewbanks, thanks for your praise and kind comments about our team. We're looking forward to your next visit with us!
DealerRater Review
- August 22, 2022
We came in to have a few questions answered about our car. Kylie was very knowledgeable and helped answer all of our questions.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Jamie, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 22, 2022
Literally the best car buying experience I have ever had! Cam made everything seamless, efficient and incredibly thorough. I am so happy with my purchase and the customer service I experienced!
Response from the owner Replied: Brantley Belk, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 22, 2022
Good service,,,,, can be better...
Response from the owner Replied: Carlos Silva, we strive for 100% satisfaction and we're sorry to hear that we fell short! We do hope we have the opportunity to do better in the future. Thank you for taking the time to let us know how we did!
Cars.com Review
- August 22, 2022
I worked with Hudson and he was very helpful when showing me how everything works in my new GLE Mercades. A lot to learn but he showed me how to work everything in my new car explained everything well and was very helpful
Cars.com Review
- August 22, 2022
We came in to have a few questions answered about our car. Kylie was very knowledgeable and helped answer all of our questions. We will definitely be reaching out for all of our car related needs
Cars.com Review
- August 22, 2022
We came in to have a few questions answered about our car. Kylie was very knowledgeable and helped answer all of our questions. We will definitely be reaching out for all of our car related needs
Cars.com Review
- August 22, 2022
We came in to have a few questions answered about our car. Kylie helped us right away because the other gentleman was busy. Very easy going personal dealership!
Google Review
- August 21, 2022
Response from the owner Replied: Insightful Options 1, thank you so much for your high rating! We appreciate you taking the time to review us!
Cars.com Review
- August 21, 2022
This dealership is very clean and has exceptional staff. Chelsey at the front desk greeted me with a smile and offered us some beverages when we approached the desk.
Dealer Replied: Mary Shufford, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- August 21, 2022
Chelsey helped my family get connected with a great sales associate. The team at Hendricks Motors of Charlotte provided exceptional service and will will be back to purchase our next vehicle here!
Dealer Replied: Sonya Shufford, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please don't hesitate to reach out!
DealerRater Review
- August 21, 2022
Chelsey helped my family get connected with a great sales associate. The team at Hendricks Motors of Charlotte provided exceptional service and will will be back to purchase our next vehicle here!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Sonya Shufford, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- August 21, 2022
Chelsey was extremely helpful when we first walked into the dealership. We currently get our car serviced here but wanted to explore getting a new car. Great dealership!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- August 21, 2022
This dealership is very clean and has exceptional staff. Chelsey at the front desk greeted me with a smile and offered us some beverages when we approached the desk.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Mary Shufford, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Google Review
- August 21, 2022
My husband and I are the fortunate owners of a 2017 Mercedes Metris. Excellent vehicle! For service, the closest dealership is Hendrick Motors of Charlotte which is an hour and thirty minutes from our home! We were greeted with a warm smile by our Service Advisor Zak. He was very professional,...
Response from the owner Replied: Elena Mercado, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- August 20, 2022
Very nice employees and fast service. The girls at the front desk were really helpful and called me back multiple times to make sure all my needs for my car was taken care of
Cars.com Review
- August 19, 2022
I am so pleased with my experience here, I didn't buy a Mercedes and was still treated like royalty, thank you Cassidy so much for all your help.
DealerRater Review
- August 19, 2022
The service at Hendrick Motors has been great. My service advisor John D'errico is very responsive, attentive and helpful. I highly recommend both Hendrick Motors for Mercedes and John D'errico for service.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi John, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope you have a great day!
Cars.com Review
- August 19, 2022
Impressive?. both Sales & Service Teams did an awesome job. A welcoming experience!!
Dealer Replied: Kirk B., we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- August 18, 2022
The girls at the front desk were fantastic and were very helpful in assisting us to find the perfect sales person. Chelsey helped get us checked in and directed us towards the restrooms.
Cars.com Review
- August 18, 2022
Chelsey was very friendly when we came into the dealership. She stood up to great us and offered drinks and beverages. Very polite when getting us checked in!
Dealer Replied: Carlos Juan, we are very happy we could provide you with a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- August 18, 2022
I’ve been coming here for all my service since I moved to Charlotte. It’s always been a great experience. This time, I took my car for a state inspection on the wrong date (booked for 19th but came on 18th). But Jake quickly resolved the problem and I could get my car get inspected. Jake and the...
Response from the owner Replied: Mirea Woo, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- August 17, 2022
Staff here is great. Super helpful and accommodating as soon as you arrive. Cassidy Maxwell hooked me up and went above and beyond to make sure I was taken care of. Highly recommend coming here!
Dealer Replied: Danny, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- August 17, 2022
Cassidy was very helpful in the car buying process. Love my new gls 580. Whole staff was great would definitely recommend.
Response from the owner Replied: Dan Donohoe, we are glad we could help!
Cars.com Review
- August 17, 2022
Cassidy did an amazing job on the delivery of our car, we will get put cars from her from now on! Thank you for the car!
Google Review
- August 17, 2022
Response from the owner Replied: Deb Eddie, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 17, 2022
Impressive…. both Sales & Service Teams did an awesome job. A welcoming experience!!
Response from the owner Replied: Kirk Budhai, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DealerRater Review
- August 17, 2022
The service was excellent! I appreciate the contact I had with Kristin. He was very clear about what I needed and the associated cost. Thanks Kristin!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Deb, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to see you soon!
DealerRater Review
- August 17, 2022
My service advisor Zak Ryadnov took good care of me as usual. He is very competent and professional.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Tjorr28, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We look forward to your next visit! Take care!
DealerRater Review
- August 17, 2022
The service was great and was done in a timely manner. Just good quality service all around. My advisor Freddie Lucas was very professional and even went out of his way to show me how to use some of the features in my vehicle. Highly recommended and definitely will return whenever my vehicle needs...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Jay, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- August 16, 2022
Response from the owner Replied: Rajesh Desai, thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 15, 2022
It has Always been an extremely exceptional customer and service experience with Hendricks for over a decade and a half and 5 different vehicles, all personnel are knowledgeable and cordial and have gone above expectations, at different times. Thanks. Well recommended to every consumer."ALLONS."
Response from the owner Replied: Hi, thanks for your great review of Hendrick Motors of Charlotte - Mercedes-Benz. If there is anything else we can do for you, please don't hesitate to let us know by reaching out directly. Have a great one!
Google Review
- August 15, 2022
Freddie, is always professional, detailed and prompt in assisting me with my service needs. He goes above and beyond creating a positive customer service experience.
Response from the owner Replied: Janita Harrell, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 15, 2022
My mom loves her Mercedes.
Response from the owner Replied: Sharlene Rudolph, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
Google Review
- August 12, 2022
Response from the owner Replied: Warren Hemphill, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- August 11, 2022
Kristan kept me informed during the whole repair process
Dealer Replied: Michel Thonissen, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- August 10, 2022
My experience with Hendricks motors of charlottee has been amazing even with being young they took care of me and helped me get my cla45 but not only that they have been giving her the best every time I come back for service.Plus it’s like a free car meet every time you come:).A big thank you for...
Response from the owner Replied: William Tran, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 10, 2022
Response from the owner Replied: Mozelle Griffith, thank you so much for your high rating! We appreciate you taking the time to leave us with feedback. Have a lovely weekend!
Google Review
- August 10, 2022
Chris has been my service person since purchasing my vechicle almost five years ago. He has never been anything less than kind, communicative and thoughtful. I ask for him specifically every time!
Response from the owner Replied: Hi Sabrina Winters, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Edmunds.com - Service Review
- August 10, 2022
As usual, the service and the advice of my Service Manager, John as top-notch and efficient.
Replied: J Holloway, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- August 10, 2022
Experience was good, service contact was very helpful
Dealer Replied: Hi Marion Cowell, thank We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- August 10, 2022
I purchased a CLS 550 remotely. I was in NYC, and they are in Charlotte. One of the best dealerships I have ever dealt with. Chris Marseglia was the sales person who was also the manager. Nancy Wilkerson was in finance. I feel the need to leave this review because I worked with them in 2017, and...
Response from the owner Replied: Marie H, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
DealerRater Review
- August 09, 2022
Jake Reeves in Service Department took care of me and my car without question. got to the root of the problem and solution efficiently and got me back on the road. Very detailed and courteous.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Mobley01, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes!!!
Yelp Review
- August 09, 2022
I am surprised about the low reviews, but this wasn't my experience. I believe it depends on who you deal with. I purchased a CLS 550 remotely. I was in NYC, and they are in Charlotte. One of the best dealerships I have ever dealt with. Chris Marseglia was the salesperson who was also the manager....
Google Review
- August 08, 2022
Response from the owner Replied: Dmitriy Karpushev, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- August 07, 2022
Service was excellent. Kristin, Mike and front desk were terrific.
Dealer Replied: Drs Burrow And Welcher Pa, thanks for your praise and kind comments about our team. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- August 06, 2022
Jake did an excellent job getting my regular service done promptly and informed me of issues (tires needing replacement) I need addressing soon. Got the tires replaced. This saved scheduling a later appointment. Thanks Jake.
Response from the owner Replied: Harold Mccullough, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 05, 2022
The snacks are bomb
Response from the owner Replied: Hayden Smith, thank you for sharing your positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- August 05, 2022
I came into the dealership for service and went to the front desk to check in. Chelsey assisted me and walked me back to my service advisor.
Dealer Replied: Ray Cherry, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 05, 2022
Prompt and great service. Our service rep John did a great job keeping me informed about the progress and pick up was a snap.
Response from the owner Replied: Sebastian Ganson, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
DealerRater Review
- August 05, 2022
Chelsey at the front desk provided excellent service and connected me to a great service advisor! Will come to this dealership when I’m ready to purchase a new car.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Claire Mcintosh, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Google Review
- August 05, 2022
5 star review for a 5 🌟 company, Sarah with guest services is great!
Response from the owner Replied: Sean Bittner, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Google Review
- August 05, 2022
Service was pleasant and quick
Response from the owner Replied: Hi Tyler Antram, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- August 05, 2022
Response from the owner Replied: David Artieri, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Sales Review
- August 05, 2022
I highly recommend buying and servicing your car the this Mercedes dealership. Chelsey at the front desk assisted me in finding a good salesman.
Replied: Charlie, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're looking forward to your next visit with us!
Cars.com Review
- August 05, 2022
Sarah assisted me via telephone when I locked my pocketbook/with my car keys and phone in my car while out shopping. She provided excellent customer service 100%! Refusing to give up she exhausted every available option and succeeded in unlocking my doors in-spite of all odds. She was kind,...
Dealer Replied: Shirley Tillman, thank you for your kind review; we are happy to pass along your comments to Sarah and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope we are able to assist you again in the future!
Google Review
- August 04, 2022
Response from the owner Replied: Hello, thank you so much for your great rating of Hendrick Motors of Charlotte - Mercedes-Benz! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes!
Cars.com Review
- August 03, 2022
Nice experience. Zak is professional and nice. I would definitely visit next time if needed.
Dealer Replied: Hi Machao, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- August 03, 2022
Amazing service and people, would love to go here again, nice environment and customer service
Response from the owner Replied: Ashton Bradley, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- August 03, 2022
Response from the owner Replied: Hello Tobi, we are concerned to see this negative review, and would like to learn more about your customer experience. Please reach out to Sarah Kinard at 704-972-5296 so we can discuss the details and do everything that we can do make this right for you. We hope to hear from you soon!
Google Review
- August 01, 2022
Scott Miller was wonderful to work with. So patient, kind and knowledgeable. It was such a seamless process! He worked so hard to go out of his way to find me the car I wanted. I also worked with Fred and he was so helpful! Showed me everything that the car can do, took his time and answered all of...
Response from the owner Replied: Hi Mira Farah, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- July 31, 2022
Had such a great experience in service thanks to Jake!
Response from the owner Replied: Mitchell Scott, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- July 31, 2022
Our salesman Cam, was outstanding. The car was ready and waiting on us when we got to the dealership. We had done everything over the phone because we had to drive two and half hours to go and get the car.
Dealer Replied: Gary L Holmes, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 30, 2022
Response from the owner Replied: Hi Jaime Sison, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- July 30, 2022
Made a follow up phone call consultation today. I finished testing all that Kylie taught me and all worked out great. I can now enjoy and appreciate the GKA much more! Thank you again.
Sison.jaime Replied: As noted above i am very satisied with the services received.
DealerRater Review
- July 30, 2022
This is an awesome dealership very clean and professional please ask for Elkin is he an awesome sales person very knowledgeable he goes above and beyond to make sure you are extremely satisfied with your purchase.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Groundx21, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please don't hesitate to reach out!
DealerRater Review
- July 30, 2022
Walked into the dealership and was welcomed with a kind smile from Mackinnley. She answered all questions I needed.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Gavin Stafford, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 29, 2022
Good place.
Response from the owner Replied: Saul Lariz, thank you for the high star rating! We can't wait to see you again, have a great day.
Cars.com Review
- July 29, 2022
Christian perez on his short visit time has a lot of knowledge about the cars. Very friendly and his willingness to help meets my expectation. This dealership is awesome and will recommend it.
Dealer Replied: Henry Perez, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- July 29, 2022
They have the best salesman and customer service and will help you to the best of their ability. Best experience. Overall a 10! Would recommend
Dealer Replied: Hi Casilda Perez, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Cars.com Review
- July 29, 2022
I was greeted kindly at the front desk. Mackinnley helped find my way to service, and also had answers to all questions I needed. Very efficient visit!
Dealer Replied: Hi Greg Owens, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 29, 2022
Ryan was an exceptional and patient salesman. He's very knowledgeable on the vehicles and very attentive to his customers.
Response from the owner Replied: Yvonne Reed, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- July 29, 2022
Chelsey at the front desk was extremely patient whenever I called in to ask questions regarding my vehicle. I have not had any issues with this dealership and get my car serviced here.
Dealer Replied: Karen, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- July 29, 2022
I came into the dealership with anxiety about purchasing a vehicle. Luckily, Chelsey greeted me with a warm smile and paired me with a good salesperson. This dealership had a friendly atmosphere!
Dealer Replied: Grace, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- July 29, 2022
Chelsey was extremely helpful as soon as I walked in! Would definitely recommend this dealership. This experience made purchasing a vehicle easy and worry free.
Dealer Replied: Charles, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know! Please don't hesitate to reach out to us if there's anything more we can do!
DealerRater Review
- July 29, 2022
Chelsey was super helpful as soon as I walked in the door. She set me up with the perfect salesman!
Cars.com Review
- July 29, 2022
Beautiful location! Fast service!! Nina at the reception desk was so helpful! In and out with amazing service! Best location in the Charlotte area. Thank you
Dealer Replied: Christina Boyd, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- July 28, 2022
I recently purchased a new E-Class and the team here was amazing with helping me learn all of the new advanced technology. One of the young ladies actually came out to my house to assist me with connecting my phone and using the options on the car. highly recommend this dealer!!!
Dealer Replied: Hi Lynn, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- July 28, 2022
Walked in the Dealership and was welcomed with smiling faces at the front desk! They answered all questions I asked, and got me exactly where I needed to be!
Dealer Replied: Hi Gavin Stafford, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- July 28, 2022
Great experience at this dealership. I felt very taken care of. I will be returning here for the next one. Thanks Cam!
Response from the owner Replied: Dave C, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- July 28, 2022
The staff here is so helpful. I can express enough appreciation for the time they have spent with me teaching me the technology on my car!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Jazzysteps75, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 27, 2022
Excellent customer service from start to finish on our purchase of a 2022 Mercedes Sprinter Van for our Company
Response from the owner Replied: Frank P, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 27, 2022
If your in the market for a new MB, consider working with Connor at Hendrick Motors on Independence Blvd. He is a straight shooter and will work hard to put you in the right vehichle.
Response from the owner Replied: Ray Esposito, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- July 27, 2022
Scott was great. Second car we have purchased through him.
Dealer Replied: Sease Bickley, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz Charlotte - Mercedes-Benz!
Google Review
- July 27, 2022
Response from the owner Replied: Freddie Forte, thank you so much for your high rating! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- July 27, 2022
Scott Miller was so helpful in finding me a car. We talked prior I told him I was an hour & half a way but he made sure everything went smooth. Jared was also helpful with getting me approved & working so efficient.
Dealer Replied: Hi Kristin Melvin, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- July 26, 2022
My girlfriend and I came into the dealership Tuesday night. We didn’t realize it was 5 minutes before it was closing but Kylie was so nice and said it wasn’t a problem. She offered us drinks before getting Christian for us.
Google Review
- July 26, 2022
Response from the owner Replied: Hello, thank you for the high rating! Big thumbs up!
Google Review
- July 26, 2022
Thanks Sarah for taking a moment and learning and teaching us about the functions of our Benz so I didn't have to read the entire manual even though you didn't sell us the car. We'll be back to visit for scheduled maintenance since you made us feel comfortable at your dealership and didn't mind...
Response from the owner Replied: Leslie and Teddy! It was such a pleasure meeting you both! Thank you for this review, you two are the coolest! I hope little Teddie is doing well and I look forward to seeing you both again in the future! All the best, Sarah
DealerRater Review
- July 26, 2022
Kylie and Nina were very nice and accommodating. Always a very pleasant experience at this dealership.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Thomas S., thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
Edmunds.com - Sales Review
- July 25, 2022
Everything was great and done in a timely manner.
Replied: John Daniel, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Service Review
- July 25, 2022
Everything was great and done in a timely manner.
Replied: John Daniel, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- July 24, 2022
Friendly staff
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- July 24, 2022
I got locked out of my car with my keys and phone inside. I was able to call the store and the staff went above and beyond to help me get my car unlocked! Highly recommend this dealer- the staff if second to none!!
Dealer Replied: Ms. Shirley, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- July 24, 2022
This is by far the best Mercedes dealer in the area. The entire staff is friendly, knowledgeable and they really go above and beyond for you! Cam Porta was amazing with helping me get into my car when I had locked my keys and purse inside while shopping!!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Jazzysteps75, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 22, 2022
Kristan did an awesome job explaining all my vehicle needs. Was transparent and sent the video so I could see what was going on. Well done!
Response from the owner Replied: Kareem Mason, thanks for your praise and kind comments about our team. We hope you have a great day!
Google Review
- July 22, 2022
Oil change was done quick...in and out!! Even got my car washed for free while it was there for service!!
Response from the owner Replied: Noel Frideres, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- July 22, 2022
Oil change was QUICK...in and out!! Even got my car washed for free while it was there!! Will definitely be back to purchase more cars and service them again!!
Dealer Replied: Noel, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please don't hesitate to reach out!
Google Review
- July 22, 2022
I have purchased 3 cars from Hendrick Motors of Charlotte and have had all of them serviced there. Last week i had my car in for service and Freddie took great care of me and was able to work out a solution with my extended warranty. I couldn't be more pleased with Hendrick or Freddie!
Response from the owner Replied: Hi Tony Schmid, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DealerRater Review
- July 22, 2022
Oil change was QUICK...in and out!! Even got my car washed for free while it was there!!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Noelfrideres, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
Cars.com Review
- July 22, 2022
More than pleasant experience , loved the kindness and professionalism demonstrated by Kaitlin
Dealer Replied: Travis, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Thank you, and have a fantastic day!
Cars.com Review
- July 21, 2022
This place has a great staff! Love coming here. Every one is so friendly and they take great care of my car! Cheers to Hendrick motors of Charlotte
Dealer Replied: Debbie, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 21, 2022
I purchased my vehicle from here with zero issues. Ryan was very professional, greeted me at the entrance w little to no wait. The process went very smooth. No hidden gimmicks working with this gentleman. I’ve been to other dealerships you get what you pay for.
Response from the owner Replied: Duwon Nelson, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- July 21, 2022
Was politely greeted by Nina at the front desk walking in! I had an amazing fast service B appointment and will definitely be using this dealership from here on out!!
Dealer Replied: Mellisa Atwell, thank you for sharing your positive experience! Thank you, and have a fantastic day!
Cars.com Review
- July 21, 2022
Quality, professional service done correctly without needless upsells
Dealer Replied: Bob Nelsen, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Cars.com Review
- July 20, 2022
I had spoken with McKinley on the phone before coming in and she was very welcoming and attentive to getting me assisted by a salesperson
Dealer Replied: Hi Agar Hadjar, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- July 20, 2022
I was very satisfied with the work Mercedes did. They had great customer service and helped me well.
Response from the owner Replied: Elmir Becirspahic, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 20, 2022
Recently purchased a c300 from Kaitlyin and was a great experience. 10/10 would recommend to anyone 👍🏼
Response from the owner Replied: H1 Pros, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 20, 2022
Above and beyond
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- July 20, 2022
Response from the owner Replied: Sarah Porter, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- July 20, 2022
Cassidy was amazing at helping me find my Mercedes! I can’t explain how quick and easy the process was! It was an overall great experience and I will recommend all my friends here
Cars.com Review
- July 20, 2022
Cassidy was amazing at helping me find my Mercedes! I can’t explain how quick and easy the process was! It was an overall great experience and I will recommend all my friends here.
Edmunds.com - Sales Review
- July 20, 2022
Friendly , fast , efficient .. Pleasure of working with Kaitlin Coble . she’s phenomenal go check her out ASAP
Replied: Travis, it's experiences like yours that really keep us motivated! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 19, 2022
Great experience throughout , Kristan was very helpful and quick to respond to any questions I had .. They were able to diagnose my problems with a multi point inspection and even sent a video explaining any issues and recommendations .. I am very satisfied
Response from the owner Replied: Hi Chris Myers, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- July 19, 2022
Great experience when stopping by for information! My husband and I had a few questions and a young lady named Kylie was able to answer them all. She was very polite and professional and made the experience seamless!
Dealer Replied: Chelsea, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Thanks again for the recommendation, and have an amazing day!
Google Review
- July 19, 2022
Response from the owner Replied: Robert Nelsen, thank you so much for your high rating! If you have any further questions, please don't hesitate to reach out!
DealerRater Review
- July 18, 2022
Everything at the dealership was clean professional and service was great.. look forward to my next visit
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Carmenbardino, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- July 16, 2022
Nina at the front desk was very helpful! Beautiful smiles. Definitely great experience over all! This dealership is definitely one of the best around Charlotte nc!
Dealer Replied: Allie O’brien, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- July 16, 2022
I've been going to this location for over a year and I continue to always be pleased with the customer service. Nina at the front desk is so helpful and always goes above and beyond to get me the help i need!
Response from the owner Replied: Hi Alisha Eudy, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- July 16, 2022
I've been going to this location for over a year and I continue to always be pleased with the customer service. Nina at the front desk is so helpful and always goes above and beyond to get me the help i need!
Dealer Replied: Alisha, it's experiences like yours that really keep us motivated! We can't wait to see you again, have a great day.
Google Review
- July 16, 2022
Christian Perez was great to work with
Response from the owner Replied: Hi Deborah Garcia, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
DealerRater Review
- July 16, 2022
I've been going to this location for over a year and I continue to always be pleased with the customer service. Nina at the front desk is so helpful and always goes above and beyond to get me the help i need!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Alisha Eudy, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- July 15, 2022
Very timely i
Response from the owner Replied: Norman Pierson, thank you so much for your high rating! We can't wait to see you again, have a great day.
Cars.com Review
- July 15, 2022
Chris was phenomenal again ?Always professional and Courteous
Dealer Replied: Hi Ct, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- July 14, 2022
Connor was very helpful and knowledgeable as I was looking for a used Audi that I saw on the lot. Everyone was very nice and made sure I stayed hydrated.
Dealer Replied: Hi Muhammad, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- July 14, 2022
Kylie Cook was excellent greeting me as I came in requesting help from the sales department. Not only did she get me with a sales person but she had snacks and drinks to accommodate as I wait.
Dealer Replied: Hi Matt Smith, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
DealerRater Review
- July 14, 2022
Kylie grabbed Connor to help me look for a used car. They were both very pleasant and made sure I had water and snacks.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Mercedes, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- July 14, 2022
Kylie cook was very delightful as I came in asking about questions about a vehicle. Even when she didn’t know the answer she would find out for me.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Garth, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- July 13, 2022
If you're in the market for a Mercedes, please visit Wale at Hendrick Mercedes benz! Can't say enough good things about this salesman. Wale is very knowledgeable and attentive. Would buy from him again!!
Response from the owner Replied: Sf Bryant, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DealerRater Review
- July 13, 2022
Kristan was very knowledgeable and provided great customer service. He took the time to explain the problem and made every effort to diagnose the issues with my car.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Melaniebm, thanks for your praise and kind comments about our team. We're looking forward to your next visit with us!
Cars.com Review
- July 13, 2022
I was. Very pleased with my service!! JAKE WAS VERY COURTEOUS and helpful
Dealer Replied: Sadie Bryant, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 12, 2022
Response from the owner Replied: Timothy Redd, we really appreciate your positive review! We can't wait to see you again, have a great day.
Google Review
- July 12, 2022
Response from the owner Replied: Mike Pagano, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
Google Review
- July 11, 2022
Response from the owner Replied: Sonia Borrell, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Edmunds.com - Service Review
- July 11, 2022
Edvinas, my technician was super helpful and informative. Highly recommend this service department
Replied: Hi Sonia, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 11, 2022
I recently purchased an SUV from Hendricks and of all of my vehicle purchase experience, this was by far the best. Christian Perez and Michael Fargas made the process quick and easy with absolutely no pressure of any kind.
Response from the owner Replied: Bobby Brown (b.charles), thank you for the high star rating! We can't wait to see you again, have a great day.
DealerRater Review
- July 11, 2022
My technician Edvinas was very helpful and informative. Highly recommend the dealership and the service department
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Smborrell, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 11, 2022
The service team is top notch.
Response from the owner Replied: Michael Germaine, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Google Review
- July 11, 2022
Jake demonstrated the upmost professionalism in customer service. He took care of my car service experience as if I were a family member. Great Job!
Response from the owner Replied: Hi Aaron Spain, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! I Aaron Spain, thanks for taking the time to leave a review. We can't wait to pass your compliments along to Jake!
Google Review
- July 11, 2022
Hendricks Motors of Charlotte has a great team! Mr. Chris Beshae, service advisor will take care of all your service needs with professionalism, care and knowledge! I am always pleased with the service I receive at this location!
Response from the owner Replied: Hi Jacqueline Blackwell, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!
Google Review
- July 06, 2022
I'd like to thank Michael Campo, Cam Porta and Sean Victor for their recommendations, work, time and effort they put in regarding my car purchase and servicing my new vehicle. These three individual gave open and honest advice to suit my wants, needs and price range that lead me to being 110%...
Response from the owner Replied: Anthony Campo, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- June 30, 2022
I’m very big on customer service. Kristan made sure myself and my car was taken care of. It’s the above and beyond energy that I love. Thank you and I will be back. Keep up the good work!
Response from the owner Replied: Hi Taylor Davis, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Edmunds.com - Service Review
- June 30, 2022
I normally do not for reviews but this is well deserved. My GLC electric did not want to start while taking my kid to his treatments this month. I was told there was a 2 week wait for loaner cars due to their volume. So I panicked and pleaded with my advisor for help due to the circumstances. When I...
Replied: A Jabon, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DealerRater Review
- June 30, 2022
I came in for service and Kristan was phenomenal. He was knowledgeable and communicative. There was never a moment where I didn’t know exactly what was going on with my car. Amazing customer service!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Sainte, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Google Review
- June 29, 2022
Cam helped us in the whole process. It was pleasure dealing with him.
Response from the owner Replied: Deepti Kapoor, we are glad we could help! We do hope we can be of assistance in the future. Take care!
Google Review
- June 29, 2022
Response from the owner Replied: Jose Vazquez, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 29, 2022
Response from the owner Replied: Hi, thank you so much for the lovely rating! Hope your day is fantastic!
Google Review
- June 29, 2022
Professional, personable, honest. Ryan was great to work with as well as all other members of the staff that I interacted with.
Response from the owner Replied: Hi Crystal Gettys, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future!
Google Review
- June 29, 2022
Response from the owner Replied: Nikita Mohanti, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 29, 2022
Freddie was awesome. Though we ran into minor problems with different parts, his communication skills with me, was top tier.
Response from the owner Replied: Hi Abril Leak, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 28, 2022
Jared Lahm was really helpful when my wife and I were looking for a car. Great experience and service!
Response from the owner Replied: Matthew Losee, thank you for your kind review; we are happy to pass along your comments to Jared and the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- June 27, 2022
Response from the owner Replied: R Shelf, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
Google Review
- June 27, 2022
Response from the owner Replied: Britney Graham, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- June 27, 2022
Response from the owner Replied: Crystal Petty, thank you so much for your high rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 26, 2022
Response from the owner Replied: Tiffany Dudley, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- June 26, 2022
There are good car service advisors and then there are the truly excellent Car Service Advisors who go above and beyond. Hendrik Mercedes-Benz, Charlotte has one of this truly excellent advisors in Kristan Stanislaus. I have had two service appointments within the last the last 9 months, one regular...
Response from the owner Replied: Glen Graham, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- June 25, 2022
Response from the owner Replied: Brian Karimian, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 794.972.5396, we look forward to hearing from you soon.
Google Review
- June 24, 2022
Response from the owner Replied: Zhenru Huang, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 24, 2022
Response from the owner Replied: Cynthia Taylor, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Google Review
- June 24, 2022
Response from the owner Replied: Melissa Blackshear-dowdle, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
Google Review
- June 24, 2022
Response from the owner Replied: Brian C, thank you so much for your high rating! If you have any further questions, please don't hesitate to reach out!
DealerRater Review
- June 24, 2022
Hi over the moon with this dealship. Chris Biche is the Best Advisor I have ever had. He always make sure that I know what's going on with my car. I am looking forward to upgrading soon Lord willing. Talking to Chris about the cars has really helped me on my choices.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Faye Gambino, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- June 24, 2022
Response from the owner Replied: Benique Wright, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- June 23, 2022
Had such a pleasant visit. I appreciate how friendly and helpful everyone was! It feels like a pleasure to visit rather than a chore
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Penelopella55, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- June 23, 2022
Such a pleasant surprise to encounter such wonderful customer service in the world we live in today. This is an amazing staff and I really enjoyed my time here. The girls at the front desk were wonderful to chat with and so welcoming. I enjoyed the shopping and restaurant recommendations while I...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Jazzysteps75, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Edmunds.com - Service Review
- June 23, 2022
Such a warm and friendly staff!!
Replied: Penny75, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Service Review
- June 23, 2022
Such a pleasant surprise to encounter such wonderful customer service in the world we live in today. This is an amazing staff and I really enjoyed my time here. The girls at the front desk were wonderful to chat with and so welcoming. I enjoyed the shopping and restaurant recommendations while I...
Replied: Kay Helms, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 22, 2022
Great work
Response from the owner Replied: David Montoya, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 21, 2022
Response from the owner Replied: Gavin Stafford, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- June 21, 2022
Response from the owner Replied: N N, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- June 21, 2022
Response from the owner Replied: Anne Estelle Strawn, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- June 21, 2022
Response from the owner Replied: Hi Quade Attwood, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 21, 2022
Response from the owner Replied: Rev Betty Brown, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 20, 2022
Response from the owner Replied: Melanie Poston, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- June 20, 2022
I visited the store last week and purchased a car. I had a great experience starting with the front desk when Chelsey greeted me with a smile and throughout my time at the dealership.
Dealer Replied: Lindsey, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- June 19, 2022
Customer service after installing my Hermes system was great. He took the time and was patient with me.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Cathy, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- June 18, 2022
I had a wonderful experience when I stopped in to have my tire checked out. I didn’t have an appointment and they were pretty busy but they worked me in. It turns out that I needed a new tire to they called an Uber to take me to work while they ordered the tire. I appreciate how friendly and helpful...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Jazzysteps75, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- June 17, 2022
I came in to simply pick up my car from service which came to be a very pleasant and welcoming experience thanks to makinley who greeted me and offered me water on this very hot day and walked me back to the service department
Dealer Replied: Hi Jerome, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- June 17, 2022
When I first walked in the front door Chelsey greeted me with a warm smile. I enjoyed my experience at the dealership and will be back for service!
Google Review
- June 17, 2022
I came in like a deer in the headlights and Kylie-Rose Cook was so helpful. She directed me to the appropriate place.
Response from the owner Replied: Gerame Allison, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- June 17, 2022
Kylie was really nice and walked me back to service. Moreover, when I came in to get my app hooked up and Kylie was very helpful then too.
Dealer Replied: James T, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- June 17, 2022
From the moment that I walked into this store I knew that this store was different! Everyone was so friendly and helpful. It’s amazing to see so many smiling faces in one place in todays world!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Jazzysteps75, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
DealerRater Review
- June 17, 2022
Kylie at the front desk was very helpful with getting my warranties cancelled and setting up my app
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Lp_2114, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz