DealerRater Review
- May 16, 2022
Friendly, knowledgeable, and diligent. From the reception desk to the Salesforce to the service people they are all professionals and Customer oriented. Well trained. I was a Dealer sales manager and it takes a lot to impress me. Iam impressed
DealerRater Review
- May 16, 2022
Elkin franco was great helping us with our sprinter van. Highly recommend you to work whit him.
DealerRater Review
- May 16, 2022
I stop by to check a few sprinters. Elkin show me the vehicles and provide a great experience
christianf2811 Replied: Great experience
Edmunds.com - Sales Review
- May 16, 2022
Elkin franco was a great help
Google Review
- May 14, 2022
Awesome experience working with Scott Miller at Hendrick motors Mercedes. The whole buying experience was very pleasant and smooth. Scott and team went above and beyond to take care of every detail. I highly recommend them for your next vehicle purchase.
Cars.com Review
- May 14, 2022
Bought my GLE from Scott Miller at Hendrick motors Mercedes. It was very pleasant working with Scott and team. They went above and beyond to take care of every detail. I highly recommend them for your next vehicle purchase.
Cars.com Review
- May 13, 2022
I was on my way to the beach when I noticed my car felt strange. The service team at hendrick motors got me back on the road within the hour and saved my vacation weekend!! Thanks to the team there!! They saved me so much stress and heartache
Google Review
- May 11, 2022
Everything went as scheduled
Response from the owner Replied: Hello Wayne Gross, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.
DealerRater Review
- May 11, 2022
I had the best experience at this dealership. The mechanic that worked on my car was Edvinas Buta. He was so knowledgeable and very helpful during my visit. I have never had such a good mechanic, since I met him. Thanks Mr. Buta for your expertise.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Horse, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- May 11, 2022
The team here is fantastic!! They go out of their way to make sure that you are taken care of! This will always be my preferred service center! Jayson, the mechanic, kept me informed the whole time!!
Dealer Replied: Hi Miss Benz, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Google Review
- May 11, 2022
Response from the owner Replied: Latina Davis, thank you so much for your high rating! We can't wait to see you again, have a great day.
Cars.com Review
- May 11, 2022
Edvinas Buta did great job for my car service, I am so pleased about it, he is the best mechanic in town, i will bring my car next time for sure and highly recommend to everyone to do so
Dealer Replied: Medardas B., thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- May 11, 2022
Jake was Informative and engaged with positive energy. His professionalism was greatly appreciated!
Dealer Replied: Hi Tarsha Washington, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Google Review
- May 10, 2022
Chris- my service advisor was outstanding. Overall great experience,
Response from the owner Replied: Hi Kevin Toomey, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!
Google Review
- May 10, 2022
Micheal Campo always gives me an amazing service at Mercedes. His positive, cheerful, kindhearted and empathic attitude is such a breath of fresh air especially after a long day from work. He is seriously one of the best mechanics at the shop. I highly recommend Micheal. Micheal Campo deserves more...
Response from the owner Replied: Hi Hannah Morgan, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- May 10, 2022
I have had my car serviced at this dealership for years now and have worked with every advisor. Each and every one of them are amazing and have always made sure I have been taken care of. I will continue coming to his dealership for all my car repairs and/or services.
Dealer Replied: Elizabeth, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 10, 2022
A young man named Mr. Campo helped me & was amazing! He was very knowledgeable & informative. Thank you!
Response from the owner Replied: John Acosta, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Edmunds.com - Sales Review
- May 10, 2022
Just bought another new Mercedes’ from Hendrick. I’ve used this dealership for 25 years. Even during these trying times they got me what I wanted. You can’t go wrong. See Cassidy Maxwell and give her a chance to get you a new Mercedes.
Replied: Hi Joel Robinson, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Google Review
- May 10, 2022
This place never disappoints! Technician Campo took care of my car & was very professional. I highly recommend this place for any of your car needs especially if you want the job done right!
Response from the owner Replied: Muñeca Soto, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 10, 2022
Always have a Great experience at this Facility! Super clean everyone is super friendly, all my vehicles get serviced here by a fantastic Technician that goes by the name Campo who never fails to get my car fixed and back in my hands in a timely manner! Any time my vehicle needs to be fixed i know i...
Response from the owner Replied: Hi Rjayy Montanez, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- May 10, 2022
Hendricks service is outstanding especially the service tech Mr.Campo he was very understanding of my vehicle issues and explained to me what is happiness with my vehicle.I would recommend service tech Mr.Campo to everyone who wants great service.
Response from the owner Replied: Jesus Montanez, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 10, 2022
I always have the best experience’s here at HMOC-Mercedes Benz! A huge thanks to the best technician, Campo, for always getting my car back to me problem-less & in a timely manner! This guy gets the job done! 10/10 Highly recommend this facility!
Response from the owner Replied: Sienna Rivera, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- May 10, 2022
Response from the owner Replied: Cindy Garcia, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- May 10, 2022
Took my c230 in for service and also had a check engine light on. My advisor took great care of me and told me that my check engine light was covered under warranty and would be fixing it for me same day! Never had this great of an experience at any dealer. Definitely will be returning!
Dealer Replied: Hi John Blackmon, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Google Review
- May 09, 2022
Usually I dread going into have my car seen about...completely relieved I had a great experience! Didn't have to wait long at all and was welcomed as if I was family! The little blonde service girl there was super helpful and sweet. She was very knowledgeable on some of the questions I had. Y'all...
Response from the owner Replied: Hi Jessi Saliba, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 09, 2022
Great experience at Hendrick Mercedes. Stacey was able to get me an appointment and everyone in service was very knowledgeable and friendly. Would recommend to anyone.
Response from the owner Replied: Marina K Moore, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes!
DealerRater Review
- May 09, 2022
John and Sarah were excellent Hendricks does a great job it’s a very comfortable place to wait and their representatives stay on top and update on progress of your job while you are waiting I highly recommend this dealership and especially Sarah and John as the people helping to make your...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Joy, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience:) we look forward to seeing you again!!
Google Review
- May 08, 2022
The customer service was on Zero!!
Response from the owner Replied: Ann Ferguson, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704.972.5296, we look forward to hearing from you soon.
DealerRater Review
- May 07, 2022
This was was first maintenance on my Mercedes Benz GLB. Freddie was my service advisor and made the process so easy and pleasant. He went beyond the call in making sure I understood everything that would be taking place and made sure I got to work on time and was picked up once all the work was...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Cher, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- May 06, 2022
Worked with Scott Miller to pick out my car. Scott was respectful, knowledgeable, and friendly and it was pleasure working with him. I will definitely be returning in future.
Response from the owner Replied: Dylan Larson, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- May 06, 2022
Freddie has been professional since the time i started working with him. Great communication, and id recommend him and mercedes to anyone!!
Dealer Replied: Nick Brakefield, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- May 06, 2022
Chris always professional and does a great customer service. Thank you Chris
Dealer Replied: Abdelrahim Ibrahim, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 05, 2022
Shout out to service advisor, Zach, and technician, Michael. They were so kind and helpful with an issue I had been having for months now that the other MB dealership couldn't resolve. Although they were extremely busy, the service was excellent and they took time to explain what was going on with...
Response from the owner Replied: Hi Tracy Mccarter, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Edmunds.com - Service Review
- May 05, 2022
We had been to Mercedes in the past with issues that could have been resolved because we have the highest warranty package. Chris seen that we were covered and got anything that needed to be fixed, fixed under warranty.
Replied: Dmax Inc, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- May 04, 2022
John D'Errico listened to me when I got to the dealership. Although Mercedes has a text message system throughout your service, John took the time to checkin with me. He also set up an immediate followup with a product specialist. It was the easiest visit ever at a car dealership.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Pam C., thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- May 02, 2022
Chris was so helpful to get me in on short notice. He was accommodating to make sure I had my car back in a timely manner and was quick to communicate during the process. The staff is so attentive at my visit and I have always gotten what they promised. Love the professional team at Hendrick Motors!!
Response from the owner Replied: Hi Maurisa Beaver, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience:)
Edmunds.com - Service Review
- May 02, 2022
We took our MercedesBenz C-300 to Hendrick Automotive group for service and a factory recall. The service manager was Kristan Staniclause and was extremely helpful. He gave us a brand new Mercedes loaner car and completed the repairs in a timely manner. Kristan always kept us informed and the work...
Cars.com Review
- May 01, 2022
From our first contact online with Hendrick Motors of Charlotte and all the way through the sales and delivery process, our experience with all of the people at Hendrick exceeded expectations. Our special Thanks go to Scott Miller our Sales Consultant, Michael Fargas, our Finance Manager, Fred our...
Dealer Replied: Ed Burns, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- May 01, 2022
Wale was courteous and provided excellent customer service. First time buying a car in 15+ years. He was of great assistance.
Dealer Replied: Kevin G, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- April 29, 2022
Cassidy was probably one of the best I’ve ever worked with. She made car buying so simple for my mother and I , & was completely transparent throughout the whole process. Everything I was looking for was given to me, and all questions I had were answered!
Response from the owner Replied: Marcus Collymore, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Edmunds.com - Sales Review
- April 29, 2022
From our first contact online with Hendrick Motors of Charlotte and all the way through the sales and delivery process, our experience with all of the people at Hendrick exceeded expectations. Our special Thanks go to Scott Miller our Sales Consultant, Michael Fargas, our Finance Manager, Fred our...
Google Review
- April 29, 2022
Great experience Cassidy helped me so much!! Thank you so much
Response from the owner Replied: Abc Max, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- April 29, 2022
I bought my dream Benz from Cassidy! I am so excited that I have finally gotten a car! Thank you Mercedes’ Benz for a amazing experience
Google Review
- April 29, 2022
Response from the owner Replied: Sergiu Grossu, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
Google Review
- April 29, 2022
Awesome experience, I own a mobile grooming company and chris and his crew got me back on the road with my sprinter. 110% customer service satisfaction
Response from the owner Replied: Pet Hair Design Studio Phds, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- April 29, 2022
John D’Errico was very helpful when I brought my car to the dealership. Answered all questions and extremely informative.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Alyssa.m.dauria, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- April 29, 2022
Thanks to the great customer service provided to us by John D'Errico we had a effortless visit. He put us at ease with his precise knowledge, was very friendly and had an answer for all of our questions. He made the entire experience smooth from start to finish!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Jlvenditto, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
DealerRater Review
- April 29, 2022
John D'Errico provider excellent service and was very knowledgeable explaining what needed to be done in an easily digestible manner. I will definitely be requesting John D'Errico for all service moving forward.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Brittanylfarrar, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DealerRater Review
- April 29, 2022
From our first contact online with Hendrick Motors of Charlotte and all the way through the sales and delivery process, our experience with all of the people at Hendrick exceeded expectations. Our special Thanks go to Scott Miller our Sales Consultant, Michael Fargas, our Finance Manager, Fred our...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Celtic, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- April 28, 2022
Response from the owner Replied: Wrightway Roadside Service Llc, thank you so much for your high rating! Thanks again for the recommendation, and have an amazing day!
Cars.com Review
- April 27, 2022
Courteous service. The service I had done was going to take 4 hrs. The dealership provided Uber service for me so I did not have to wait the entire time at the dealership. They sent video of my vehicle inspection. Top notch service!
Dealer Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- April 26, 2022
Will definitely be coming back! Kristan helped out with everything I needed and more. Professional, knowledgeable, and very respectful. Excellent representation of how professionalism should be shown in the workplace. Give this guy a raise!!!Thank you all at Hendrick motors
Response from the owner Replied: Hi Travis Brewley, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope you have a great day!
Google Review
- April 26, 2022
Dan Scallion is top notch! He is always customer first focused and ensures that our satisfaction comes first. He even takes the time to return calls while on vacation to make sure that his team is addressing and answering our needs. Dan is the reason we bought from Hendrick Motor's and continue to...
Response from the owner Replied: Hi Peter Harlick, thank you for taking the time to leave us such an awesome review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Dan and the rest of our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 25, 2022
Had a great experience working with Harley, she communicated really well and took an extra step to make sure I was taken care of properly. Make sure you ask for Harley when you call 😃
Response from the owner Replied: Courtney Hapeman, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 25, 2022
Kristan was courteous and professional, explained all my repair needs and did not hassle me to get them all right away, set up an appointment to have them done piece by pice with the priority level of importance to the least important. Kudos!
Dealer Replied: Ms Delgado, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!
DealerRater Review
- April 25, 2022
There is unusually hassle associated with any car buying process but Kristan made sure that wasn't the case for me. He's knowledgeable, courteous and goes the extra mile for his customers! He handled all my questions with the ease and comfort of someone who is clearly very thorough and experienced....
Hendrick Motors of Charlotte - Mercedes-Benz Replied: K. Bishop, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- April 25, 2022
Elkin es una excelente persona , un gran vendedor , su atención fue muy buena , y próximamente comprare otro carro con el .
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Jhon_mario, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- April 22, 2022
ALWAYS top notch, new inventory great Associates & Management.
Response from the owner Replied: Hi John Brown, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- April 22, 2022
Service was A1, Freddie was friendly, knowledgeable, detailed, discussed possible required work to follow. Overall experience at the Independence location was professional and exceptional.
Dealer Replied: Patricia Pride, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- April 22, 2022
Scott Miller was wonderful working with us we never came to the dealership before we took possession. When we got there the car was ready to go we signed some papers and was on our way. Highly recommend this dealership for anyone interested in buying a Benz. Definitely will use them again
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Philhall091670, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 22, 2022
Response from the owner Replied: Hi Terri Wilson, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- April 22, 2022
Highly recommend going to Hendrick Motors of Charlotte to find yourself a car! The staff here is very helpful and accommodating. Special shout-out to Cassidy Maxwell for going above and beyond with finding the exact car I wanted. Everything was handled very quickly and efficiently. Thank you!
Cars.com Review
- April 22, 2022
Love this dealership! Cassidy helped me find my dream car and I couldn’t be more happier! Very loyal and helpful! This was an amazing experience!!
Google Review
- April 21, 2022
I always have a great experience. They're very detailed.
Response from the owner Replied: Hi Patricia Tripp, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- April 21, 2022
Never had an issue with service but my annual checkup and inspection has always been a great experience. John and the whole service team is amazing.
Dealer Replied: Amanda K, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- April 21, 2022
Response from the owner Replied: Theron Owens, we really appreciate your positive review! We can't wait to see you again, have a great day.
Cars.com Review
- April 21, 2022
I continue to be impressed with the top notch professionalism shown by the staff! My assigned service agent, Freddie Lucas, handled my auto concerns in an exemplary manner. He explained in detail the service work to be completed. Productive suggestions were shared!! In addition, the mechanic...
Dealer Replied: Deb, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- April 20, 2022
Pre-ordered a vehicle. After a nearly two-week delivery delay, the car presented to me wasn't the one I was expecting. I expressed this and ended up in a very hostile environment. I truly thought the employee Noel was going to knock my lights out. This team could use some training on how to close...
Dealer Replied: We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went.
Google Review
- April 20, 2022
Response from the owner Replied: Chuck Severson, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- April 20, 2022
Jake did a good job during my recent visit to Hendrick motor to service my Mercedes Benz
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Jimzogil, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- April 20, 2022
Response from the owner Replied: Yvonne, thank you so much for your high rating!
Cars.com Review
- April 20, 2022
I was shopping for a new car and found one I was interested in on their website. Their salesperson Cassidy was great with helping decide on the vehicle. I live 3 hours away from the dealership, making it hard for me to just stop by. Cassidy took the time to answer all my questions, take pictures of...
Dealer Replied: Yolanda P., thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- April 20, 2022
Great place to get yourself a car! Very welcoming staff and a big shoutout to Cassidy Maxwell for putting in the extra work to help me find the exact car I was looking for. Couldn’t have asked for a better experience from start to finish.
Dealer Replied: Hi Danny, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We're looking forward to your next visit with us!
Cars.com Review
- April 19, 2022
Their parts knowledge was off the charts. Very impressed. Will be back for sure. Great job in helping me get the correct parts I needed without any delays.
Dealer Replied: Schmitty, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Cars.com Review
- April 19, 2022
Jeremy Tolman was a pleasure to work with, he helped special order a new car for me. Jeremy was professional, efficient and respectful with me thorough the entire process. He kept me updated at every step of the way and provided great support all the way till the car was delivered to me. Highly...
Dealer Replied: Arsh, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- April 19, 2022
I am a longtime Hendrick Customer and recently added another vehicle with MB at Independance BLVD. Jeremy Tolman was an absolute pleasure to work with, he made the entire process enjoyable and easy. Kept me updated at every step till the car was ready for delivery. Jeremy was professional, efficient...
Response from the owner Replied: Arshad Khan, thank you for your kind review; we are happy to pass along your comments to Jeremy and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 19, 2022
Super clean facility.
Response from the owner Replied: Enoch Jernigan, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- April 19, 2022
Mercedes-Benz service department is a top-notch facility!!!Staff members are professional and courteous!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Teacherdkc, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- April 19, 2022
Very courteous staff in the service department! Provided thorough explanations of the process, problems determined, repair needs, detailed pricing and expected service time required. Kristan was warm, very professional and extremely responsive to my questions! Thank you Kristan for this most...
SaSaJr. Replied: Thank you Kristan Stanisclaus for a very positive service experience!
Google Review
- April 18, 2022
Pre-ordered a vehicle. After a nearly two-week delivery delay, the car presented to me wasn't the one I was expecting. I expressed this and ended up in a very hostile environment. I truly thought the employee Noel was going to knock my lights out. This team could use some training on how to close...
Response from the owner Replied: We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went.
Google Review
- April 18, 2022
Jim Holshouser was very helpful and direct. Highly recommend
Response from the owner Replied: Keith Manning, we are so happy to read such a great review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- April 18, 2022
Pre-ordered a vehicle. After a nearly two-week delivery delay, the car presented to me wasn't the one I was expecting. I expressed this and ended up in a very hostile environment. I truly thought the employee Noel was going to knock my lights out. It was a very demeaning, dehumanizing, and degrading...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went.
Google Review
- April 16, 2022
I bought a car from Scott Miller at Hendricks Mercedes last year, and I came back again because the process was so easy. Scott helped me find another new car, with everything exactly as I wanted. Scott was diligent and continued to track my new vehicle until it was delivered. The vehicle itself...
Response from the owner Replied: Kevin Patroni, thank you for your kind review; we are happy to pass along your comments to Scott and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 15, 2022
Please be cautious prior to purchasing a vehicle with this dealership as they have proven to be unresponsive. After buying a GLA Mercedes with them, less than 10 months ago, I recently moved to Florida and when I went to schedule my routine maintenance, I was told I do not have a maintenance package...
Response from the owner Replied: We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Sarah Kinard at 704.972.5296. We look forward to hearing from you soon.
Cars.com Review
- April 15, 2022
Everything was great, only thing that isn?t is the price of maintenance, extremely high for labor.
Dealer Replied: James Thompson, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- April 15, 2022
Chris was a pleasure to work with on my new Range Rover purchase. Range Rover Inventories are low but he got creative to locate the exact color and model I wanted. The process of buying my car and the new car purchase was really smooth. Great experience!!!
Response from the owner Replied: Hi Phillip Smith, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Google Review
- April 13, 2022
Cassidy is simply Amazing and goes above and beyond. After a aggravating car buying experience elsewhere Cassidy was super attentive, patient and very personable. The dealership didn’t have exactly what I was looking for but we were able to build a beautiful car together. I’m soooooo happy I found...
Response from the owner Replied: Ashleyann Williams, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 13, 2022
Response from the owner Replied: Sang Quach, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- April 13, 2022
Karen Ferrara Finance Manager will sell you warranties and connect things to the account you do not need. The manager Mr. Minnick is a nice person, not a great problem solver. Never would utilize this dealer for anything. Dr. ERDurham
Hendrick Motors of Charlotte - Mercedes-Benz Replied: We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Sarah Kinard at 704.972.5296. We look forward to hearing from you soon.
Cars.com Review
- April 13, 2022
Freddie L was phenomenal he was detailed oriented about everything and the wait I went in for a service B
Dealer Replied: Christopher Thomas, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
Google Review
- April 12, 2022
Its never easy to go into a car dealership right! Not at Hendrick of Charlotte. from the time you walk in and are hosted by Cassidy M. to the end of the process with Eric. The whole process is very easy and actually enjoyable. Hard to say about most car dealerships but I can attest that this...
Response from the owner Replied: Troy Maxwell, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- April 12, 2022
I have been looking for a car for a long time, and Cassidy Maxwell helped me and made the process so fast and easy! I love this dealership!
Cars.com Review
- April 12, 2022
Cassidy did amazing at helping me find my wife a car! She must have good parents, thank you hmoc for a great experience! We love this place
Dealer Replied: Hi Alan Max, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- April 12, 2022
Cassidy did amazing at helping me find my wife a car! She must have good parents
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Maxpreach, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Please let us know if there is anything else we can do for you; we are more than happy to help!
DealerRater Review
- April 11, 2022
Hendrick Motors of Charlotte provided a 360 exceptional customer service experience from the initial call for an appointment to the time I left after having my Mercedes serviced. Ms. Rebecca arranged a next day appointment and went the extra mile to ensure I had transportation to and from the...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Grateful, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. We can't wait to pass your kind words along to Kristan and we look forward to seeing you again :) Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- April 11, 2022
Wale is the best!!! Built the car with him he kept me updated until it arrived always answered any questions that I had (even after hrs) quick process everything was great
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Adflogisticsllc, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 11, 2022
Freddie L was phenomenal he was detailed oriented about everything and the wait I went in for a service B
Response from the owner Replied: Hi Kamisha Miller, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 11, 2022
If you want great Service on your car and great hospitality this is the place to bring your car
Response from the owner Replied: Hi Sky White, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- April 11, 2022
Professional, helpful, and got my car's service done quicker than expected. This location is 30 minutes out of the way for me but I still prefer it over the closer ones because of how much better the service here is!
Response from the owner Replied: A.c. Giuliano, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 09, 2022
Response from the owner Replied: We appreciate you taking time to leave us a review. If there is anything that we can do to improve upon your experience please give Sarah Kinard a call at 704-972-5296. Thank you!
Google Review
- April 09, 2022
Kristan was my advisor and he was great! Kept me informed. He was very professional and very friendly!
Response from the owner Replied: Hi Mary Anne Cude, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Google Review
- April 08, 2022
Had a great experience with Wale purchasing my car, I love it!
Response from the owner Replied: Hi Brianna Lulendo, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
DealerRater Review
- April 08, 2022
First time using this dealership. Clean waiting area. Time for service completion was minimal. Received a video from the technician introducing himself once vehicle was pulled into the bay area. Professional and courteous staff upon arrival and departure.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Amelia_mcdaniel, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 07, 2022
Response from the owner Replied: Nicole Glover, we really appreciate your positive review! We can't wait to see you again, have a great day.
Google Review
- April 07, 2022
Chris was very friendly and pleasant..Knowledgeable would definitely recommend to anyone owning a Mercedes to deal with Hendrick with any need they may encounter
Response from the owner Replied: Scott Whitson, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- April 07, 2022
Cassidy helped me so much find my dream car! Thank you so much for making my dreams Come true. It was a pleasure to work with you
Cars.com Review
- April 06, 2022
Wale was the best salesman I?ve ever worked with. He was super helpful, professional, and honest. He definitely made this experience well worth the trip! Our finance guy (I can?t remember his name :-/ ) was awesome! I?ve never bought a car so quickly! I appreciate both gentlemen and would definitely...
Cars.com Review
- April 06, 2022
Wale was an amazing sale man and so was our finance guy! Easy and very quick buying process. Would definitely recommend and purchase here again in the future.
Dealer Replied: Hi Mercedes Padgett, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 06, 2022
Response from the owner Replied: James Galvani, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- April 06, 2022
Kristan handled everything for me. My loaner was ready and i was able to get in and out quickly.
Response from the owner Replied: Hi Travis Redmon, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Google Review
- April 05, 2022
Its ok just too pushy
Response from the owner Replied: We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Sarah Kinard at 704-972-5296. We look forward to hearing from you soon.
Cars.com Review
- April 05, 2022
Cassidy did an amazing job at helping me find my perfect car! She went above and beyond to make the process seamless! I finally have my dream car!! Ask for Cassidy if you’re in Mercedes!
Dealer Replied: Dylan, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Cars.com Review
- April 05, 2022
Cassidy did an amazing job at helping me find the car of my dreams!! It was such an easy and seamless process! Ask for Cassidy!
Google Review
- April 05, 2022
They sell lemon 2020 sprinters, get older models
Response from the owner Replied: We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Sarah Kinard at 704-972-5296. We look forward to hearing from you soon.
Cars.com Review
- April 05, 2022
I have exceptional experience. It has now be 4 years I have been a custom at Hendrick Motors of Charlotte Mercedes-Benz and the staff are very professional. In this four years I have purchased 3 AMG and I’m very satisfied on my purchases and maintenance.
Dealer Replied: Bello, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- April 04, 2022
Response from the owner Replied: Mark Mackinnon, thank you so much for your high rating! If you have any further questions, please don't hesitate to reach out!
Google Review
- April 04, 2022
Freddie was my contact, and he worked me in for service even though I was a week early for my scheduled service. They were extremely busy, and it was my fault for being there on the right day but in the wrong week, and he still took time to see if they could make it work. They did, and I was...
Response from the owner Replied: Terry White, thanks for your praise and kind comments about Freddie and our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 04, 2022
Wale was the best salesman I’ve ever worked with. He was super helpful, professional, and honest. He definitely made this experience well worth the trip! Our finance guy (I can’t remember his name :-/ ) was awesome! I’ve never bought a car so quickly! I appreciate both gentlemen and would definitely...
Response from the owner Replied: Mercedes Matthews, we're happy you found our staff to be so supportive during your experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your visit here at Hendrick Motors of Charlotte - Mercedes-Benz! We'll pass your compliments along t o Wale and we look forward to working with you again in the future!
Google Review
- April 04, 2022
Kaitlin made everything super easy and convenient! I am super happy with my new vehicle! Thank you!
Response from the owner Replied: Leslie Pena, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
DealerRater Review
- April 04, 2022
Great service and professional staff. Wali the salesperson and Fred the concierge were both very good. The finance manager was also very organized and competent. It was a smooth sales process.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Jimcleggjc, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 04, 2022
I can really give them 10 stars, this was my first experience buying a car from a dealership and they made everything so easy and they treat you very well. Scott helped me a lot with getting me into my new Mercedes’ and i’m in love! Going to be a loyal costumer for sure.
Response from the owner Replied: Hi Addy L., thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here, we look forward to serving you again!
Cars.com Review
- April 02, 2022
I visited the dealership with my mom when she needed service. Everyone was very kind and I love the snack bar!
Dealer Replied: Hi Penny, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- March 31, 2022
Excellent Could no be any more professional To work with
Dealer Replied: Hi Peter Jegou, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- March 31, 2022
I visited the dealership with my mom while she was having service. The staff were all very kind to me and I love the snack bar!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Penelopella55, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We look forward to your next visit! Take care!
Edmunds.com - Service Review
- March 31, 2022
The staff here were all very friends to my mother snd myself while were inn for service . I love the snack bar!
Replied: Hi Penelope, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- March 30, 2022
Excellent experience. Sarah was great, she figure out the issue with my Mercedes Me app. Cus svc was awesome
Cars.com Review
- March 30, 2022
Best customer service Kristan provided some of the best customer service I’ve ever had. I would recommend him to any of my friends and family.
Dealer Replied: Orlando, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- March 30, 2022
Kristan provided great service! Greeted me as i walked in and was able to get my car worked on quickly. Kris kept his word on how long the repair would take. I will definitely be coming back and be recommending him!
Cars.com Review
- March 30, 2022
Walked in and was immediately welcomed by Kris. i didn’t have an appointment but he was able to take my car in and have it looked at. He listened to the concerns i had on my car, once he ran diagnostic he called to let me know exactly what the issue was on my car. He kept his word on how long the...
Dealer Replied: Jess, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- March 30, 2022
Kristan was excellent. He carefully inspected my vehicle and recommended what I needed. I trust him and will definitely be back for my future maintenance.
Google Review
- March 30, 2022
Zack in Service did a great job getting me in at 10:30 and out by 2pm for all new tires on my Mercedes GLE 350.
Response from the owner Replied: Michelle M, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- March 30, 2022
I give it a 5 star review because when I got there they were quick and very helpful
Response from the owner Replied: Hi Matthew Miller, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! we appreciate you taking the time out of your day to leave us with this feedback. We can't wait to see you again!
Google Review
- March 29, 2022
Loved my experience at Hendrick Motors - Mercedes-Benz. Ryan Smith, Clent Advisor was awesome. Made me feel very comfortable and appreciated from the start. Very friendly, professional and knowledgeable and made the searching and buying process so simple. I highly recommend Ryan and Hendrick Motors...
Response from the owner Replied: Andrew Loscher, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- March 29, 2022
Great service, very nice people. Enjoy bringing my car to this location. All employees are wonderful. Have a great day.Thank you 😊
Response from the owner Replied: Cecilia Chapman, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- March 29, 2022
I have purchased Mercedes from this dealership before. On November 22, 2021, I traded my top-of-the-line 2016 SUV for a smaller SUV(2021). It was and has been the worst experience I have ever encountered. I will never deal with this dealership ever. I suggest if you plan to use this dealership take...
Response from the owner Replied: Constance Green- Johnson, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Sarah Kinard at 704-972-5296. Thank you for your time and we look forward to hearing from you soon.
Cars.com Review
- March 28, 2022
Kristan was my service advisor this guy was amazing knowledgeable so helpful my issue was the PVC valve he told me everything I needed to know and took care of me ever step of the way. Customer service is very important.
Dealer Replied: Andraea Stevenson, thank you for your kind review; we are happy to pass along your comments to Kristan and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We also believe that customer service is very important- thank you for letting us know that you were well taken care of! We can't wait to see you again!
Google Review
- March 28, 2022
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- March 27, 2022
Very nice experience with Jake when I bought the car in for B service maintenance.
Response from the owner Replied: Hi Michelle Cox Horton, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- March 26, 2022
My wife purchased a car at from this dealer. No pressure, super happy with our purchase. Everyone here was super friendly
Dealer Replied: Bassking, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.
Google Review
- March 26, 2022
Response from the owner Replied: Mailin Stewart, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
Google Review
- March 26, 2022
I came in last week to get my Benz serviced and while I was mighty frustrated your service manager Kristan made sure I was well taken care of. In a world full of terrible customer service I love to give praise when I’m treated fairly. Please recognize Kristan for his great work.
Response from the owner Replied: Taylor D, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- March 26, 2022
Usually I don’t like dealing with getting my car fixed but Kristan from the service department was so helpful and informative on my visit. He is knowledgeable and definitely made me feel cared for and taken care of. Need more ppl like him! He is great. Overall great visit!
Response from the owner Replied: Krisslyn Downing, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future!
Cars.com Review
- March 25, 2022
Cam was great. Made things extremely easy and really helped me out short notice. I honestly will only deal with him and his dealership moving forward.
Dealer Replied: Matthew Saxonhouse, thanks for your praise and kind comments about our team. We do hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Edmunds.com - Sales Review
- March 24, 2022
Super friendly and helpful staff. Helped my wife find the car she has been looking for!
Replied: Hi Bassking, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- March 24, 2022
Response from the owner Replied: Hello Lee Acker, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.
DealerRater Review
- March 24, 2022
Had a great experience when me wife purchased her c-class. They made its super easy and there was no pressure. Everyone was super friendly and helpful.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Bassking, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Google Review
- March 23, 2022
Above and beyond is an understatement when referring to the level of attention and service I received from Hendrick Motors. Kristan S was super professional, straightforward, and transparent. I will be doing my service from here from now on.
Response from the owner Replied: Ebrima N'Dure, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- March 23, 2022
Kristan is awesome!!! polite, awesome to work with and very welcoming . Highly recommend him as a go to for service!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! We hope you have a great day!
Google Review
- March 23, 2022
I recently brought my vehicle in for service and was blown away by the customer service oriented professionals there. One in particular Kristan, went above an beyond! I will absolutely continue to bring my vehicle in for any and all service and will highly recommend to all.
Response from the owner Replied: Hi Christopher Hartsook, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with Kristan! We look forward to serving you again in the future!
Google Review
- March 22, 2022
Thanks Zac for all your hard work!
Response from the owner Replied: Lisa Parrish, thank you for your kind review; we are happy to pass along your comments to Zak and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- March 22, 2022
Response from the owner Replied: Orders Lanart, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- March 22, 2022
Cassidy found me an amazing car! Great dealership
Response from the owner Replied: Carson Michalak, thank you for your kind review; we are happy to pass along your comments to Cassidy and the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- March 22, 2022
Cassidy found me an amazing car! Great dealership, I love my rav 4! It was a great find thank you Cassidy for your amazing help!
Dealer Replied: Carson, thank you for your kind review; we are happy to pass along your comments to Cassidy and the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Edmunds.com - Sales Review
- March 22, 2022
Cassidy found me an amazing car! Great dealership
Replied: Hi Carson Wager, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future.
Google Review
- March 21, 2022
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- March 21, 2022
when I brought my husband’s car in for service I was immediately greeted by a service advisor. He even addressed me by name. Kristan was amazing. He is very professional and knows exactly how to get things done. A++!
Response from the owner Replied: Kacie Brown, thank you for your kind review; we are happy to pass along your comments to Kristan and the team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- March 21, 2022
Response from the owner Replied: Hi Alicia, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- March 21, 2022
Response from the owner Replied: Hi Scotty Carnes! We'r We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz e so happy we were able to help you out!
Google Review
- March 21, 2022
Response from the owner Replied: Glenda Jimenez, thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- March 19, 2022
The best Dealership to buy or have maintenance done to your Mercedes. Everyone was really friendly but must of all Professional. 5 Star is not enough for this dealership.
Response from the owner Replied: Endra Black, we cannot thank you enough for your kind words. We appreciate you taking the time to leave us with this feedback and it’s clients like you that make it all possible! We can’t wait to see you again!
Google Review
- March 17, 2022
Well, what can I say! This simply is an amazing place. My driver was in the area, called me and said that the instrument panel stopped working. Could not see the speed and fuel level. I called Hendrick Motors and asked them if they could take a look at the van. Besides being extremely busy, they...
Response from the owner Replied: Dusko Jankovic, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- March 17, 2022
Had a great experience with Zak. Very professional management and good customer service.
Dealer Replied: Mantuc Eugenia, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- March 16, 2022
Very pleasant and great setting and complimentary coffee and snacks whilst waiting on service repair.
Dealer Replied: Lydia Charles, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- March 16, 2022
Cam was great! He was nothing short of amazing! I would recommend him to anyone!
Dealer Replied: Cam, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- March 15, 2022
Sarah is good! Thanks
Response from the owner Replied: Xiulin Yang, At Hendrick we are constantly striving to be better, and we value the opportunity we to discuss your experience further. Please see your email for the information you needed! Please let me know if there is anything further that I can to to assist!
Google Review
- March 15, 2022
Michael Ortega, our service adviser, was flexible, efficient and congenial. The experience was great, although the number of times the car has gone in for similar software issues is a bit tedious. Not the fault of Hendrick however, just an issue with a new model MB gle350 that appears was not fully...
Response from the owner Replied: Andy Starzecki, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- March 14, 2022
Response from the owner Replied: Stephanie Noel, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- March 14, 2022
Response from the owner Replied: Treka Harrell, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- March 13, 2022
I?ve done business with Hendrick since 2015 and each experience has been outstanding. I highly recommend this dealership for sales, service and general customer service.
Dealer Replied: Nancy Tiller, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your time with us. If you have further needs or questions, please reach out!
Cars.com Review
- March 13, 2022
Very nice and professional staff! Highly recommend! Will continue to come here for my service needs.
Dealer Replied: Hi Dylan Parker, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 10, 2022
Response from the owner Replied: Hi Maame Yaa Agyei-owusu, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- March 10, 2022
Cassidy did an amazing job helping me find a car, highly recommend this dealership, very friendly, took great care of me while I was in the show room and even beyond that.
Dealer Replied: Abcgum007, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- March 10, 2022
Cassidy made the process so easy and efficient. I highly recommend this dealership to anyone who is looking for a new or preowned vehicle. Great job Hendrick Motors Of Charlotte
Google Review
- March 09, 2022
Very kind, caring and get the job done. We appreciate everything you guys did for us. It was an emergency, and you treated it as such. THANK YOU.
Response from the owner Replied: Ginette Dawson, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- March 09, 2022
Cassidy and Cam did an amazing job! Thank you for an amazing experience.
Response from the owner Replied: Hi Mike Long, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- March 08, 2022
John was extremely helpful in describing the 3 recall items that needed to be done. I’m not accustomed to dealer service people being so friendly and accommodating. Thanks John.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Charliehenrich, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- March 07, 2022
Excellent service and pricing. No nonsense. Enjoyed working with Wale. He was efficient and knowledgeable
Response from the owner Replied: Hi Jennifer Lautersack! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- March 07, 2022
Response from the owner Replied: Hi Nouri Arafa, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- March 07, 2022
I bought my very first car here and took my GLC to get serviced and the professionalism was superb! Jake was awesome and took an entire video of everything he looked at, and serviced on my car so I was aware of what needed to be done now and in the future. This was super helpful and I’ve never seen...
Response from the owner Replied: Kendra Spann, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- March 07, 2022
Response from the owner Replied: Ronda El-amin, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- March 05, 2022
I recently purchased my second vehicle here. I came back due to the smooth transaction and the great experience with the service team. I did have an issue with my second purchase and was not completely happy, so I reached out to the general manager after the fact. He took care of everything and made...
Response from the owner Replied: Jennifer Williams, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
Google Review
- March 05, 2022
First class service
Response from the owner Replied: Linda Rushing, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- March 04, 2022
Best car buying experience I?ve had. I would definitely recommend this dealership to anyone looking.
Dealer Replied: Donnell Owens, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- March 04, 2022
I’m 50 years old and my wife and I have buying vehicles for a while now. And we’ll have to say dealing with them was the best experience we have ever had making a major purchase of a vehicle. The sales staff is the most no pressure sales that we have ever seen. They actually give you a ethical...
Cars.com Review
- March 04, 2022
With out question the best employees I’ve ever met. They are always willing to work with their customers no matter what! I’ve been a customer about 6 years. If you’re looking for a great car and awesome people to work with go here!
Cars.com Review
- March 04, 2022
I am currently buying two cars and have been doing business with them for almost 2 years and haven't had any issues . Definitely would recommend !
Cars.com Review
- March 04, 2022
This was a great place to get a vehicle from. Staff is wonderful and caring and will work with you. Definitely would by another vehicle from them.
Cars.com Review
- March 04, 2022
I had a great experience with Elkin Franco at Hendrick Mercedes-Benz in Charlotte. He was knowledgeable about the vehicle. He made purchase process very pleasant. I?d go back to buy from him again.
Dealer Replied: Wendy Coin, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- March 03, 2022
Great experience and amazing service. Zak kept me in the loop every step of the way. Impressed with their attention to detail and communication!
Response from the owner Replied: Carlos Lampion, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- March 02, 2022
Great experience, awesome cars!
Response from the owner Replied: Ian Fehring, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
Google Review
- March 02, 2022
I recently had my E350 serviced a Hendrick Mercedes in Charlotte. Jake was my service representative. He was attentive, knowledgeable and courteous throughout the entire service experience. I highly recommend Hendrick for service and also recommend that you ask for Jake to assist you.
Response from the owner Replied: Mark Mckain, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- March 02, 2022
Scott was a very friendly and knowledgeable advisor and I use that word instead of salesman because he didn't push the sale on me. I really appreciate being treated like family while work with him.
Dealer Replied: Dustin Hutchison, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- March 01, 2022
John and his team at Hendricks were great! We had a recall issue on our 2015 Sprinter/ Winnebago and the process couldn't have gone any smoother. They kept us apprised every step of the way; even sharing video clips of their vehicle inspection and things we might want to address. A superb customer...
Response from the owner Replied: Hi Dennis Lazar, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- March 01, 2022
John D'Errico is our service representative at Hendrick Mercedes in Charlotte, NC. He is very knowledgeable and very responsive to the service needs for our cars. We have had our cars serviced at Hendrick Mercedes for over twenty years. I recommend both John and Hendrick Mercedes for your...
Response from the owner Replied: Jim Sapienza, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- March 01, 2022
Five star service always.
Response from the owner Replied: Brooklyns Finest, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- February 28, 2022
Zak did a great job.
Response from the owner Replied: Jg Smith, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Google Review
- February 28, 2022
Tyler Antram was very professional and pro-active. He accurately and promptly responded to our needs and was able to get us the vehicle we wanted. A pleasure to work with him and would recommend.
Response from the owner Replied: Scott Garand, thanks for your praise and kind comments about Tyler and our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- February 28, 2022
Enjoyed working with Sean. Very kind, forthright, and professional. Everything he said he would you, he did. We only asked of him, to be honest and frank during our discussions and he was did not disappoint. Sean made the purchasing experience very pleasant.
Response from the owner Replied: Mark Isley, thank you for your kind review; we are happy to pass along your comments to Sean and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- February 27, 2022
Scott was an excellent sales person. Made the experience enjoyable
Dealer Replied: Mark Rogers, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Cars.com Review
- February 27, 2022
I recommend that you purchase your next Mercedes-Benz vehicle from Cassidy who works at Hendrick Motors of Charlotte. They were very courteous and professional. They didn?t pressure me to buy, but once I made my choice Hendrick (Cassidy)worked tirelessly to get me out the door with my car. The...
Dealer Replied: Hi Hendrick Motors Of Charlotte, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- February 27, 2022
We just purchasesd a new GLS 450. Camden Porta was our adviser. The experience was great. Cam andHendrick went the extra mile for this purchase. After buying several cars from Hendrick BMW, it was refreshing to experience Hendrick Mercedes and Cam. There was no pressure to purchase additional...
Dealer Replied: Hi Msk, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- February 25, 2022
I recommend that you purchase your next Mercedes-Benz vehicle from Cassidy who works at Hendrick Motors of Charlotte. They were very courteous and professional. They didn’t pressure me to buy, but once I made my choice Hendrick (Cassidy)worked tirelessly to get me out the door with my car. The...
Response from the owner Replied: Hi Alan Long, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- February 25, 2022
Sean definitely was able to help guide me with purchasing my new vehicle. It will be 2 months officially soon since I’ve made this purchase and he still doesn’t mind answering any questions or concerns I may have. He was very patient with me and his customer service was professional and punctual for...
Response from the owner Replied: Shadrekia Gleaton, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- February 25, 2022
Beyond excellent service. Our salesperson Bryan was amazing.
Response from the owner Replied: Joe Wallace, we are glad we could help! I'll pass your compliments along to Bryan and we hope that you have a wonderful evening!
Google Review
- February 23, 2022
We had an experience working with Bennett. He was patient and wanted to deliver and he did. If you want someone who will take care of you right through the car buying process get in touch with Bennett at Hendrick Mercedes.
Cars.com Review
- February 23, 2022
We found a GLC on a Tuesday that met our needs and had the car delivered 4 hours away that Saturday. Chris Buzan did a fantastic job!
Google Review
- February 23, 2022
Hendrick Motors of Charlotte never disappoints. Scott, Fred and the entire staff go above and beyond to provide unmatched service. I have been using them since 2002 and I just purchased my 13th and 14th from Benz from them this week.
Response from the owner Replied: Ronald Monroe, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- February 23, 2022
Jake excelled in his role as a representative for Hendrix Motors
Response from the owner Replied: Alvon Ward, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- February 23, 2022
This was the most efficient and most pleasant car purchase that I have ever had. Bennett is great as is the Hendricks team.
Response from the owner Replied: P G, it's experiences like yours that really keep us motivated! We do hope we can be of assistance in the future. Take care!
Google Review
- February 22, 2022
Everything was extremely exceptional and Hunter McCreery was amazing at what he does, professional and knowledgeable!!
Response from the owner Replied: Evdoxia Karagounis, we're glad you had such a wonderful experience with us! We're looking forward to your next visit with us!
Google Review
- February 22, 2022
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- February 22, 2022
Best place to receive the highest-quality vehicles. Be sure to ask for Tyler Antram! He's helped myself and multiple colleagues throughout the years and is always willing to help!
Response from the owner Replied: Hi Cody Harrell, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- February 22, 2022
Scott Miller was fantastic. He expedited the delivery of our new vehicle and was able to accommodate when we had a change of plans and showed up a day earlier than expected.
Response from the owner Replied: Brandon Varner, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We're excited to pass your compliments along to Scott! We do hope we can be of assistance in the future. Take care!
Google Review
- February 21, 2022
Response from the owner Replied: William Charlton, thank you for the high star rating! We can't wait to see you again, have a great day.
Google Review
- February 21, 2022
Working with Cam at Hendricks Mercedes at South Charlotte, NC was a true pleasure.Cams professionalism, follow up and his kindness goes well over Five Stars. I have bought five Mercedes from here over the years and Cam made the transition from my paperwork of my old Mercedes to my new Mercedes...
Response from the owner Replied: Tommy Mercer, thanks for your praise and kind comments about our team. We're excited to pass your compliments along to Cam! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- February 21, 2022
Always the best experience at Mercedes. Cassidy is awesome, a great communicator, and so accommodating to my busy schedule. I trust her with all of my car needs!
Dealer Replied: Hello Juliea Baker, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- February 21, 2022
Salesperson Tyler Antrum helped me with the purchase of my new car. He was very knowledgeable and patiently answered all of my questions. He made the experience a pleasure and I highly recommend working with him. He immediately took care of a follow up concern that I had
Dealer Replied: Hi John Joseph Stipp, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- February 19, 2022
Cassidy and the whole team made the buying experience easy and they went above and beyond to ensure I was satisfied. Even when a big celebrity came into the dealership, Cassidy remained committed to helping me even though she easily could've left to help the celebrity (I encouraged her to help...
Response from the owner Replied: Sean James, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- February 18, 2022
Ryan did an excellent job. I contacted him on line and he walked me through all my crazy questions and assisted me every way. He was very knowledgeable which always helps. He even sent more pictures when I asked and called me back even on his day off. Ryan also assisted in helping get the car...
Google Review
- February 18, 2022
I love this location...My service advisor Kristan is the BOMB.COMThey are friendly and make the car repair process so seemless.
Response from the owner Replied: Tamra, we're glad you had such a wonderful experience with us! We're super excited to let Kristan know that you were so pleased :) Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- February 17, 2022
Salesperson Tyler Antrum is highly recommended to work with. He has a vast knowledge base and patiently answers all questions. He made the experience a breeze as I was busy that day. His follow up after mentioning a concern was outstanding.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi John, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Edmunds.com - Sales Review
- February 17, 2022
Salesperson Tyler Antrum made my purchase a breeze on a busy day. He patiently answered all of my questions in a non rushed way and was pleasant to work with. He took the time to take me through all the available car and accessory options. I highly recommend him, especially since he quickly...
Replied: J Stipp, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- February 16, 2022
Fantastic experience working with Sean Bittner. We are repeat customers and will certainly be back to work with Sean the next time we are looking for a new vehicle. Sean was extremely professional, knowledgeable and always available for our questions. I was most impressed by his attention to...
Response from the owner Replied: Bohdan Klymochko, thank you for your kind words and this wonderful review! we are happy to pass along your comments along to Sean and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- February 16, 2022
Cam was terrific! He could not have made the purchase anymore seamless. He was helpful, informative, and an absolute pleasure. If we could give 10 stars we would!!
Response from the owner Replied: Carolyn Spinney, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- February 16, 2022
My experience was amazing!! I enjoyed all personnel that I worked with.
Dealer Replied: Jeannie Mcbride, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- February 16, 2022
Hunter helped me locate the car of my choice, and it was delivered directly to my home two to three weeks before it was promised. Since I am 3 1/2 hours from Hendrick?s of Charlotte, he has made himself available to answer any questions that develop.
Dealer Replied: Ltb, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- February 15, 2022
Response from the owner Replied: Sherry Burnette, thank you for the high star rating! We can't wait to see you again, have a great day.
Google Review
- February 15, 2022
Response from the owner Replied: Patricia Atkins, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- February 13, 2022
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service- we appreciate you taking the time to let us know how we did~!
Google Review
- February 11, 2022
Response from the owner Replied: Andy Welcher, thank you so much for your high rating! If you're ever in need of more help, please let us know!
Google Review
- February 11, 2022
I’m very happy with my 2022 Mercedes GLE. Thank you Ryan Smith for all your help!!! Ryan was awesome & has excellent customer service. We drove from Atlanta to Charlotte to get our Mercedes. I’m so glad we did!!!!
Response from the owner Replied: Andrea Moore, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- February 11, 2022
Response from the owner Replied: Thank you for taking the time to rate us here at Hendrick Motors of Charlotte - Mercedes-Benz. Have a great day!Use this response
Google Review
- February 11, 2022
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
DealerRater Review
- February 11, 2022
Hunter helped me find the car of my choice and had it delivered directed to my home, 3 1/2 hours from Charlotte.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Ltb, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- February 11, 2022
Experienced horrible service from a service tech and collision tech. I was even verbally insulted over the phone for asking about a simple antenna inquiry and given the run around. Literally was about to pull up wanting all the smoke, but was later contacted by Ms. Casey who gave me excellent...
Response from the owner Replied: Savon Hassell, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and we are pleased to hear that Casey was able to turn you experience around.
Google Review
- February 09, 2022
Response from the owner Replied: Hello Skyy Winters, we see that you have updated your review from a 5-star rating to a 1-star rating. It is discouraging to learn of your experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Google Review
- February 08, 2022
Ive had the pleasure of working with my advisor, Kristan, and was provided with the type of high quality excellent customer service expected with Mercedes Benz. I was truly appreciative of the accommodating demeanors of Kristan and fellow team members! Kristan was relatable and laser focused on...
Response from the owner Replied: Jejuan Gamble, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- February 08, 2022
Awesome experience here with a big shoutout to Cassidy Maxwell for helping me trade in my car and find the exact new car I wanted. Not only was she super accommodating, but she got everything done quickly and efficiently. Everyone at the dealership made sure I was taken care of and made me feel...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Danny, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- February 08, 2022
Awesome experience here with a big shoutout to Cassidy Maxwell for helping me trade in my car and find the exact new car I wanted. Not only was she super accommodating, but she got everything done quickly and efficiently. Everyone at the dealership made sure I was taken care of and made me feel...
Edmunds.com - Sales Review
- February 08, 2022
Awesome experience here with a big shoutout to Cassidy Maxwell for helping me trade in my car and find the exact new car I wanted. Not only was she super accommodating, but she got everything done quickly and efficiently. Everyone at the dealership made sure I was taken care of and made me feel...
Replied: Danny, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- February 06, 2022
Chong did a excellent job, I did not have to wait a long time at dealer. Felt very comfortable at the facility it was very clean
Google Review
- February 04, 2022
Response from the owner Replied: Big thanks for the fabulous review! Don't hesitate to reach out and let us know if there's anything we can do for you! Best regards.
Google Review
- February 04, 2022
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- February 04, 2022
Response from the owner Replied: N Kinard, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- February 03, 2022
Big shout out to Cassidy Maxwell for helping me out with everything I needed trading in my car and finding a new one. She got everything done so quickly and efficiently and went above and beyond in finding me the exact car I was looking for. She was awesome. Cant thank her and the rest of the staff...
Response from the owner Replied: Danny, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- February 03, 2022
I always have a great experience when I bring my Sprinter RV in for service. I am greeted as soon as I pull in. The customer lounge area is very comfortable and spotless. Everyone you encounter is friendly and eager to assist. This last time, I had to bring my little pup in with me and they catered...
Response from the owner Replied: Judy Lagerstrom, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- February 03, 2022
Response from the owner Replied: George Stamatelatos, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- February 02, 2022
Shoutout to Cassidy (Sales) was outstanding and friendly and never one time did I think she was wasting my time. Thank you Cassidy for everything continue to make people smile.
Response from the owner Replied: Jerrick Barkley, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- February 01, 2022
Worst experience on buying a car from them. It has been almost 3 months and they have not processed the title of my car. This will be last time I would deal with them. When I called to find out about my title I have been getting the run around and they have put me on hold for 30 min then to tell...
Google Review
- January 27, 2022
Shopping at Hendrick was the easiest and smoothest car buying experience Ive ever had. Not only did I get a great car but I got GREAT service from Ryan Smith. I would highly recommend Hendrick and Ryan Smith to anyone shopping for a new car!
Response from the owner Replied: Jared Jeffries, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- January 25, 2022
Placed an order for a Mercedes AMG CLA 45 last weekend. Our sales person was Bennett Jones, and he was a delight to work with. Very knowledgeable and professional. Highly recommended dealership.
Dealer Replied: Dh, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Edmunds.com - Sales Review
- January 25, 2022
Placed order for a new Mercedes sports coupe at Hendricks. Our Sales professional was Bennett Jones, he was extremely professional, personable and made the whole experience fantastic. Highly recommended dealership.
Cars.com Review
- January 25, 2022
Just wanted to say thank you to the hendrick motors of charlotte team and especially Ryan Smith. Best experience I have ever had at a car dealership everything was so simple and very transparent. He made everything very smooth and I appreciate it alot! I will be back!
Dealer Replied: Jordan Elliott, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- January 25, 2022
Ryan Smith was extremely professional, knowledgeable, and responsive while helping me try to find a car! I recommend Hendrick Mercedes to everyone and will always use Ryan from here on out! Thank you again
Dealer Replied: Hope, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- January 25, 2022
I had a great experience purchasing a car from the Hendrick Motors of Charlotte. I worked with Cassidy and she made the entire process very easy - she was communicative, transparent and worked on a short timeline. I would highly recommend doing business with Cassidy and her team!
Dealer Replied: Jon, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- January 25, 2022
Had a great experience at Hendrick! Ryan Smith was extremely helpful with my purchase (TRX) and dealing with my trade in. Top class professional and great customer service. Highly recommend stopping by if your in the market.
Dealer Replied: Chris, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- January 25, 2022
Shopping at Hendrick was the easiest and smoothest car buying experience Ive ever had. Not only did I get a great car but I got GREAT service from Ryan Smith. I would highly recommend Hendrick and Ryan Smith to anyone shopping for a new car!
Dealer Replied: Jared Jeffries, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- January 25, 2022
I had a great experience purchasing a car from the Hendrick Motors of Charlotte - Cassidy made the entire process very easy. She was communicative, transparent and worked on a short timeline. I would highly recommend doing business with Cassidy and her team!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Jon, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- January 25, 2022
Amazing experience. Cassidy Maxwell was so easy to work with. She must have great parents. She went over and above to make our car buy easy and without a hitch.
Dealer Replied: Hi Freedom House, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- January 25, 2022
Ryan Smith was so helpful with the purchase of our GLS and our trade in! Very very great customer service thank you so much for making this a dream come true!
Dealer Replied: Khamphone, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- January 24, 2022
Kristan is an AMAZING Service Advisor! Thank you!Kristan took his time and answered all of my questions and concerns and made me feel like a valued customer. Thank you!
Dealer Replied: Brian Gregory, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. If you're ever in need of more help, please let us know!
Cars.com Review
- January 21, 2022
Very helpful and very professional they make u feel very comfortable
Dealer Replied: Hi Wendell, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- January 21, 2022
Great overall experience with Zach as an advisor. I came in for a repair, and he noticed my vehicle service was coming up within the next month, so he suggested and complete the service .
Dealer Replied: Charles Pullom, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- January 20, 2022
Rude people, cant get a recall right, towed van in 3 times and no compensation for there negligence, its cost me over 500 and tows weeks of no work vehicular and no loaner. Sorry dealership.
Response from the owner Replied: We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Sarah Kinard at 704-972-5296. We look forward to hearing from you soon.
Cars.com Review
- January 20, 2022
I had a great experience! Went in knowing that I needed to purchase a car soon but was not sure that I would that day. My sales agent, Bennett, was great. Very calm and cool, not overly aggressive as I have experienced at other dealerships so I felt at ease. He was very attentive and made the...
Dealer Replied: Shari, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Edmunds.com - Sales Review
- January 20, 2022
I had a great experience purchasing a car here! I dont particularly enjoy the car buying experience but Bennett was great to work with. He was very calm and not overly aggressive as I have experienced at other dealerships. He was attentive, knowledgeable, and made me feel at ease. I would definitely...
Cars.com Review
- January 19, 2022
Great service! Way better than South Charlotte. Highly recommend!
Dealer Replied: Hi Katelyn Roach, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- January 18, 2022
Chris is awesome and very professional. He always makes it happen.
Dealer Replied: Angela Jacobs, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- January 18, 2022
Kaitlin and the team at Hendrick made my by experience absolutely wonderful!
Dealer Replied: Kelley Steinman, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Google Review
- January 15, 2022
I wish there is an option to give no stars , i bought my first Mercedes in 2019 as a lease , we agreed on paying half of it so we don't do monthly payments then three years later i pay the rest ( no extra charge) thats what we agreed on with their Serbian agent, we paid $21.000 in 2019 , on the...
Response from the owner Replied: Syrian Syr, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704-972-5296, we look forward to hearing from you soon.
Cars.com Review
- January 14, 2022
No complaints with the salesman Bennett Jones. His mannerism was alright with me and my husband.
Dealer Replied: Hi Carol Goodson, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- January 14, 2022
Came in with check engine light on...... Service Advisor was very thorough, professional
Dealer Replied: Mercedes Lady, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
DealerRater Review
- January 14, 2022
Great service. Ricky always takes great care and is very responsive to my needs. Id recommend this dealership to anyone.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Josh Beaver, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- January 14, 2022
Cam did a very good job. Professional, quick, courteous and efficient. The whole process went seamless. Also Karen, in finance, did pretty well too. Thank you both.
Dealer Replied: Mario Berard, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- January 13, 2022
Chris, in The Service Dept., is the man
Response from the owner Replied: Hi Tastebuds Concord, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- January 12, 2022
Was really well taken care of by staff at Mercedes Hendrick, especially by Cassidy Maxwell. She helped me find the ideal car I was looking for and would definitely recommend her and this dealership to anyone who is looking for a car and wants great customer service.
Dealer Replied: Danny Guise, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- January 10, 2022
What a wonder experience the dealership. Ryan Smith took care of me and my family. This is my first time in a Mercedes Benz dealership and it was awesome. I sold on the vehicle and will be back to get me one. This purchase was for my wife and she loves it.Thanks Ryan
Response from the owner Replied: Mo, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 10, 2022
Exceedingly professional. Chris and the whole crew are knowledgeable efficient and thorough. The only reason I gave 5 stars was because I couldnt give 10 they are that good at what they do.
Response from the owner Replied: Edward Greco, it's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- January 10, 2022
Im beyond impressed and satisfied with the service that Hendrick Employees have provided- specially one of their employee name Cassidy. She went far and beyond to help me find the right vehicle Ive been looking for! Thank you very much- 100% recommend!
Response from the owner Replied: Katia Castro-garcia, we are glad we could help! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- January 10, 2022
Ryan smith recently helped me buy my new car and he did such a good job! I got the car I wanted for so long at such a good price! He was the nicest dealer Ive ever had and so was the people at the dealership, thank you guys so much! Thank you Ryan!
Response from the owner Replied: Edison Zhang, it's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- January 10, 2022
I recently went to Hendrick motors and bought a Mercedes suv and Im in love with it!! Its such a pretty car, my salesman Ryan smith helped me buy it and he was so helpful, super nice, and really knew what he was doing! Thank you so much to you guys you are amazing! :)
Response from the owner Replied: Skylar Oneil, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- January 10, 2022
Easiest transaction ever. Never set foot in the store. From start to finishclass A salesman. Elkin is great
Response from the owner Replied: Hi Mike Lane, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- January 10, 2022
Fabulous customer service! Bennett made the buying process extremely easy.
Response from the owner Replied: Lyndsay Johnson, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- January 10, 2022
Bennett made the car buying process extremely easy and seamless. Excellent customer service and car buying experience. Highly recommend Mercedes Benz off Independence in Charlotte.
Dealer Replied: L. Johnson, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Edmunds.com - Sales Review
- January 10, 2022
The car buying process was extremely easy. From test driving a car to purchasing a car. Bennett was professional, communicated throughout the process, and very knowledgeable.
Replied: Lyndsay, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're looking forward to your next visit with us!
DealerRater Review
- January 10, 2022
I had a wonderful car buying experience. The process was easy. Bennett communicated with us throughout the whole process as we awaited for our car.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Ljohnson, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- January 10, 2022
Very smooth and easy process! The staff was pleasant and helpful. The entire process was very positive and make the car buying experience a pleasure.
Dealer Replied: Adam, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
Cars.com Review
- January 07, 2022
Ricky was phenomenal! The service department helped with all repairs needed and provided me with quality service. I definitely look forward to returning again for my next service visit. Highly recommend!
Dealer Replied: Shannon Hairston, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- January 06, 2022
Extremely satisfied with these guys service on getting me the car I wanted! Bennett Jones helped me and went above and beyond to make sure I was FULLY satisfied!! Definitely recommend you check them out!
Dealer Replied: Hi Jalen B, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- January 06, 2022
Extremely satisfied with these guys service on getting me the car I wanted! Bennett Jones helped me and went above and beyond to make sure I was FULLY satisfied!! Definitely recommend you check them out!
Response from the owner Replied: Jalen Bennett, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Edmunds.com - Sales Review
- January 06, 2022
Extremely satisfied with these guys service on getting me the car I wanted! Bennett Jones helped me and went above and beyond to make sure I was FULLY satisfied!! Definitely recommend you check them out!
Replied: Jalen B, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- January 06, 2022
Customer service is consistently superb and exceeds expectations. Chong Lee was very professional, trustworthy and effective. He sets a higher standard of service care excellence.
Dealer Replied: Steve Randle, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- January 06, 2022
Response from the owner Replied: Sarah Williford, we really appreciate your positive review! We can't wait to see you again, have a great day.
Google Review
- January 05, 2022
My service advisor Chong Lee is always amazing! Super accommodating, informative & extremely helpful! I truly appreciate this location's service department! The techs - thank God - do excellent work!
Response from the owner Replied: Hi Sonya Hairston, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- January 05, 2022
Ricky was awesome, very helpful, and kind! I received timely service as well as updates on the needs and work to be done. The service department helped with the repairs needed in a timely fashion and any additional inquiries I had. Thank you for the quality service.
Response from the owner Replied: Work In Progress, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- January 04, 2022
Had some problems with the service department had to speak with their service manager I think things have been handled we shall see.Sales department was very professional I would highly recommend themChris was my sales person couldn't have asked for anyone nicer and more knowledgeable
Response from the owner Replied: Charlotte Cerakote, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- January 04, 2022
Response from the owner Replied: Othman Rashed, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- January 04, 2022
Response from the owner Replied: Ron Kaminski, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- January 03, 2022
Response from the owner Replied: Kerry Faulk, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- January 03, 2022
Had a great buying experience with Scott Miller, he was extremely helpful throughout the process and made it a positive first time buying experience.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Sloan, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- December 31, 2021
Response from the owner Replied: Brenetta Taylor, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Sarah Kinard at 704.972.5296. Thank you for your time and we look forward to hearing from you soon.
Google Review
- December 31, 2021
The team at Hendrick Motors of Charlotte were great. Everyone was very friendly and helpful and we will definitely come back for our future purchases. We live closer to another Mercedes dealership but the experience we had with Hendrick Motors of Charlotte means we will drive that little bit extra...
Response from the owner Replied: Sf5280, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- December 31, 2021
Hendrick Motors of Charlotte- Mercedes-Benz goes over and beyond to create a first class experience for its customers. The attention to detail and amount of care they put into each interaction is unmatched!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Cameron Whicker, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
DealerRater Review
- December 31, 2021
I am really pleased with the service I received from beginning to end. Chris Buzan was courteous, very professional, and never aggressive or pushy. I felt supported throughput the entire process and he followed up with everything he promised. I wish more car dealers were like him. Thanks, Chris! I...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Carlaholder, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Yelp Review
- December 31, 2021
I am really pleased with the service I received from beginning to end. Chris Buzan was courteous, very professional, and never aggressive or pushy. I felt supported throughput the entire process and he followed up with everything he promised. I wish more car dealers were like him. Thanks, Chris! I...
Google Review
- December 30, 2021
Thank you Mr Michael Ortega for a great experience! My car was at Hendrick Motors of Charlotte for almost a month. You made sure that I had a loaner car the entire time. You kept me well informed the entire time via text, emails and phone calls. I thank you for an extraordinary experience!Clifton...
Response from the owner Replied: Clifton Mclamb, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes for your new year!
Cars.com Review
- December 30, 2021
Thank you Mr Michael Ortega for a great experience! My car was at Hendrick Motors of Charlotte for almost a month. You made sure that I had a loaner car the entire time. You kept me well informed the entire time via text, emails and phone calls. I thank you for an extraordinary experience!!!
Dealer Replied: Clifton Mclamb, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Service Review
- December 30, 2021
Thank you Mr Michael Ortega for a great experience! My car was at Hendrick Motors of Charlotte for almost a month. You made sure that I had a loaner car the entire time. You kept me well informed the entire time via text, emails and phone calls. I thank you for an extraordinary experience! Clifton...
Replied: Hi Clifton, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Yelp Review
- December 30, 2021
I've purchased several vehicles from this location and Tyler Antram has always provided excellent service. He is very knowledgeable and answers all of my question without hesitation. I will continue to do business here.
DealerRater Review
- December 30, 2021
Thank you Mr Michael Ortega for a great experience! My car was at Hendrick Motors of Charlotte for almost a month. You made sure that I had a loaner car the entire time. You kept me well informed the entire time via text, emails and phone calls. I thank you for an extraordinary experience! Clifton...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Cliff, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 30, 2021
We recently took our Mercedes Sprinter Camper van into Hendricks Motors to have work done. We were provided a vehicle to drive during the service, which was completed a day early! It was great working with Kristian, who was very helpful with our needed work.
Response from the owner Replied: Steve Davis, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- December 29, 2021
Cassidy was amazing and found me exactly what I wanted!! She is awesome.
Response from the owner Replied: Stacie, we're happy you found our staff to be so supportive. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- December 29, 2021
10/10 had a great experience with Scott, we stopped by on a Monday evening just to test drive, Scott was more than helpful. He provided me with the info to make a decision and assisted us all the way through the buying process. This was my first car buying experience and Scott made it a positive...
Dealer Replied: Hi Scott Miller, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- December 29, 2021
Great experience purchasing 2 years ago and they do a great job taking care of all of my maintenance needs! They will even pick up and drop off your car for you if you live locally!
Response from the owner Replied: Nicole Hatley, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- December 29, 2021
Response from the owner Replied: Charles O'Cain, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
Google Review
- December 29, 2021
Response from the owner Replied: Ray Bae, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- December 29, 2021
Bought a 2021 C Class from Chris B at hendrick Mercedes of Charlotte back in January of 2021, and because of the superior service, in the process of having my grandpa buy a GLC. Not only is the dealership the best in town, but Chris is by far the best sales guy in town. Will be buying all my...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Wagnerry02, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Yelp Review
- December 29, 2021
I had the pleasure of purchasing a G550. Tyler took such good care of me since day one. It was a cool process and I can't wait to do it again! If your thinking about a new ride I'd def give Tyler a shout
Yelp Review
- December 29, 2021
Was looking for a car and the salesman Tyler Antram could not have been more helpful! Was super friendly and great to work with.
Google Review
- December 28, 2021
My Hendrick Mercedes advisor is Chris B. I have been a customer since 2006. I found Chris to be very knowledgeable. He also make you feel appreciated! He always smile and acknowledge me when I come into Hendricks. He keeps me informed as the technician works on my car. I love his customer service....
Response from the owner Replied: Debra Chandler, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We look forward to your next visit! Take care!
Cars.com Review
- December 28, 2021
Excellent as always! John explained every detail of what was serviced on my vehicle. Service was professional and stress free.
Dealer Replied: Cherie Legrande, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Google Review
- December 28, 2021
Response from the owner Replied: Hector Arias, thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- December 27, 2021
My experience with Tyler Antram was awesome. What a easy and quick transaction. Even though this wasnt the first car I have purchased, nor the first i have purchased with Hendricks, he made sure to explain everything to me. I got a great price on my trade too. Very nice young man a pleasure to do...
Response from the owner Replied: Hi Liz P, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 27, 2021
Response from the owner Replied: Kaytlyn O'Neil, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
DealerRater Review
- December 27, 2021
Best service Ive experienced buying a car. Chris Buzan made the transition from my old car into the new one seamless. Will recommend anyone I know to come here for a great experience!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Thang, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- December 27, 2021
As always, great service at Hendrick Mercedes.Thank you Chong, you are the best!
Response from the owner Replied: Hi Joe Duke, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- December 27, 2021
Michael and his team provided excellent service on our Sprinter 3500 chassis which carries a Winnebago RV. Thanks!!!
Response from the owner Replied: Keith O, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- December 21, 2021
I had a terrific experience over at Hendricks Mercedes of Charlotte! Chris Buzan really made the process easy by having me in and out in about 30 minutes. Bennett Jones made the transition from old vehicle to the new one as seamless as possible! And Kylie Cook was able to help me get familiar with...
Dealer Replied: Hello Jadigidy, we appreciate you taking the time to leave us this feedback. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- December 21, 2021
Have not bought a car yet but I have been working with Ryan Smith for several months now trying to find the perfect car for myself. Not only does he answer all of my questions he makes himself available any time of the day and always responds in the nicest and friendliest manner. Best salesman I...
Dealer Replied: Jordan, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 21, 2021
I purchased a brand new AMG 53 in August 2021. I have had it in for a transmission issue 4 times in 4 months and it is still not fixed. Now I am told they will buy my car back at a $20k loss! Or I can go directly through Mercedes to report the "lemon law". Absolutely a terrible experience all...
Google Review
- December 21, 2021
Great
Response from the owner Replied: George Mingo, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- December 20, 2021
I came here and everyone was so nice, they all helped me with my questions, ryan smith sold me my car and he was super nice and super honest thank you!
Cars.com Review
- December 20, 2021
Ryan smith was super good to me and helped me find the car I wanted, it was a super easy experience and went through super fast! Now I have my Mercedes I love and its the best! Thank you guys so much
Cars.com Review
- December 20, 2021
I finally got a car I wanted, it is used but it is beautiful! Thank you hendrick motors and thanks to the awesome guy who sold me the car ryan smith!
Cars.com Review
- December 20, 2021
I was searching for a new car and finally found one I loved, ryan smith helped me and he was super awesome and very nice thank you ryan!
Cars.com Review
- December 20, 2021
Ryan smith is such a sweet guy he helped me find the car I loved and was super helpful! Awesome dealership! The are all super nice
Cars.com Review
- December 20, 2021
Great experience purchasing from Hendrick Mercedes! Worked with Ryan Smith, was very professional, knowledgeable and attentive to all my needs. Would definitely recommend him and Hendrick to anyone looking to buy!
Dealer Replied: Mike, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- December 20, 2021
Purchased a Lexus from Ryan Smith and I cannot say enough great things about him and the dealership . The best and easiest experience I have ever had and he was the most thoughtful and caring young man I have ever dealt with. Thank you so much I love my new car!
Dealer Replied: Cindy Hope, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- December 20, 2021
Ryan is a big help with finding me a c8. He is always there for me no matter what time of day to help. Thanks !
Dealer Replied: Jonny, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- December 20, 2021
Recently purchased a used vehicle from Hendrick Mercedes and cant speak highly enough about my experience. A top notch dealership with a professional sales team. Ryan Smith went above and beyond the call of duty, giving the extra time and attention I needed to make my final decision!! Thanks for...
Dealer Replied: Hi Angela, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Cars.com Review
- December 20, 2021
I had a wonderful experience at Hendrick Motors Of Charlotte. One of the best dealerships I have ever been to and the best customer service from Ryan Smith to me and my mom. Thank you so much!
Cars.com Review
- December 20, 2021
Had the best experience buying a new car from Chris Buzan and the rest of the team at Hendrick! Very knowledgeable and professional. Highly recommend purchasing a vehicle here!
Dealer Replied: Hi Matt, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- December 20, 2021
Cassidy was amazing to work with and made the process so easy. 10/10 recommend to any friend or family. Best experience buying a car ever.
Dealer Replied: Dany, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- December 20, 2021
Thank you Hedrick motors and the best saleswoman, Cassidy Maxwell, for a great experience! Cassidy helped me find exactly what I was looking for and was able to answer all my questions along the way.
Dealer Replied: Carlee Caldwell, we are glad we could help! If you have any further questions, please don't hesitate to reach out!
Google Review
- December 20, 2021
Response from the owner Replied: Ruthy Cotto, thank you so much for your high rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 20, 2021
Response from the owner Replied: Edited Gurl_, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- December 20, 2021
Response from the owner Replied: Kim Eagle, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- December 20, 2021
Ricky & the team were more than excellent! Highly recommended as best Mercedes dealership in Charlotte!
Response from the owner Replied: Jp Hathout, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- December 19, 2021
Exceptional service and Chong took care of my needs in a timely manner even when they were at their busiest time
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Mobley01, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- December 19, 2021
catered to my needs and was able to get what I needed done in a timely manner when they were at their busiest.
Response from the owner Replied: Garry Mobley, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- December 18, 2021
Response from the owner Replied: Jerry Blackwell, thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- December 17, 2021
Response from the owner Replied: Roger White, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- December 17, 2021
All was well once I smelled the coffee...courteous staff and great service
Response from the owner Replied: Hi Ms Marilee P Hill (pudd!), we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
DealerRater Review
- December 15, 2021
What a wonder experience the dealership. Ryan Smith took care of me and my family. This is my first time in a Mercedes Benz dealership and it was awesome. I sold on the vehicle and will be back to get me one. This purchase was for my wife and she loves it. Thanks Ryan
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Mo, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Edmunds.com - Sales Review
- December 15, 2021
What a wonder experience the dealership. Ryan Smith took care of me and my family. This is my first time in a Mercedes Benz dealership and it was awesome. I sold on the vehicle and will be back to get me one. This purchase was for my wife and she loves it. Thanks Ryan
Replied: Mo, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- December 14, 2021
Place is 110% professional and friendly. Chris Buzan Made the process of buyin a vehicle easier than I have ever encountered with dealerships. Will definitely recommend my friends and family to shop here
Dealer Replied: Nick, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- December 14, 2021
Took a couple weeks to get a service appt so book early. Received excellent service from Zack. Car was ready when they advised it would be and performed the inspections required. I recommend this dealership over MB of South Charlotte for quality and service even if you must drive further to get...
Response from the owner Replied: Valerie, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 13, 2021
Response from the owner Replied: Kemp Dunaway Jr, thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- December 11, 2021
Have leased and serviced several Mercedes over the years at Hendrick Motors of Charlotte. Excellent service!! My salesman Cam Porta was exceptional and always takes care of me.
Dealer Replied: Dawn, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- December 10, 2021
AWESOME AWESOME DEALERSHIP. Ryan Smith is the best salesman I have ever worked with. Very very professional and honest. Explains everything very smooth and doesnt make you feel pressured into buying a car. I HIGHLY recommend him and this dealership!
Response from the owner Replied: Shannon Strickland, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- December 10, 2021
Scott Miller does an amazing job at Hendrick Motors of Charlotte-Mercedes Benz. He made my trade in experience great. I would recommend his service to anyone who is in need of a new or used vehicle. Absolutely great customer service and he truly cared about helping me find a great vehicle for...
Response from the owner Replied: Makiya Parker, it's experiences like yours that really keep us motivated! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 10, 2021
Chris Biche and the Hendrick Service team are the absolute best. They took care of my Sprinter like it was their own. It was serviced with love and care. Hands down, no other service experience can compare.
Response from the owner Replied: Gabrielle Goodson, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 10, 2021
I had a great experience working with Scott, quick process, amazing customer service, I have had many bad experiences in car dealers and Im thankful to say this was great and I will send friends here!
Response from the owner Replied: J Hill, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- December 10, 2021
Response from the owner Replied: Jerry Jackson, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- December 10, 2021
Great service like always Chong took great care of everything would totally recommend
Response from the owner Replied: Juleesa Green, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- December 08, 2021
Great place to buy a car.
Response from the owner Replied: Ken Deery, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- December 08, 2021
Hi Mr. Hendrick, pleas note that I really like Mercedes. Next I purchased a GL 300 2018 black on black from Ryan Smith. He was extremely professional. Tyan respected my time. He was aytentive to my interest a nd never tried to sell me anything other than what I wanted. Thank you Ryan I will be...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Monroe Education, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- December 08, 2021
This dealership is very complementary great service. They kept me in the look the entire time. Chris Buzen helped me through the entire process while I was looking for a car.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Nabayant Wagner, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DealerRater Review
- December 08, 2021
Excellent Service from Ryan Smith . I have a GL 300. No pressure to buy Just relaxed service calls. Check ins by Tyam each day to see what I need. I really appreciate Hendrick and Ryan Smith. It was an eady process. The financial office was excellent as well. We called Tyan and said het the...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Monroe Education, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- December 07, 2021
Response from the owner Replied: Zahmihyia Polk, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- December 07, 2021
Response from the owner Replied: V Daniel, we really appreciate your positive review! We can't wait to see you again, have a great day.
Google Review
- December 03, 2021
Response from the owner Replied: B W, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- December 02, 2021
Response from the owner Replied: Dan Gilmartin, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- December 02, 2021
Kaitlin is a best sales woman and as a person well. She treated us very well and made whole deal smooth. We did not even wait too long to finish up the deal. Only half an hour and we were back on road with our new Mercedes GLE 350.
Response from the owner Replied: Darshit Patel, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- December 02, 2021
Response from the owner Replied: Angela Broome, thank you so much for your high rating! Thank you, and have a fantastic day!
Google Review
- December 02, 2021
Exceptional service !!
Response from the owner Replied: Michael Whacha (kidmx), we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- December 02, 2021
Chris Buzan was welcoming, courteous, and quite helpful in answering my questions. I made a purchase.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: David, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 30, 2021
Hunter is the BEST car salesman I have ever worked with. Will be back for another car from him very soon!Tyler the General Manager is super nice and very supportive.Two very honest guys.
Response from the owner Replied: Michael Leatherman, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- November 30, 2021
Upon my arrival I was met by Chris Biche who exceeded my expectations for service. He listened to what I was specifically requesting on how I wanted my vehicle serviced. He kept me informed of the process of the service and it was completed prior to the time stipulated. I wish I could bring my 2003...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Pjz62, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 29, 2021
Camden did a remarkable job on our recent purchase. He is knowledgeable, yet non-imposing. Time is one of the biggest commodities I know of, and my wife and I cannot afford to waste ours. Camden made sure everything was done to perfection, and in an efficient manner.We will most certainly do...
Response from the owner Replied: Joe Greenberg, thanks for your praise and kind comments about Cam! We appreciate you taking the time to share your experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day
Google Review
- November 29, 2021
I have used Hendrick Motors since moving to Charlotte. I have found the service department and those I have interacted with to be very helpful. Service has been great and the added car wash is greatly appreciated.
Response from the owner Replied: Phoebe Conway, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- November 29, 2021
It was such a great experience and I love my car! Our salesperson, Chris Buzan was incredibly helpful during the entire process of purchasing our GLE 350. We were dreading the whole car shopping ordeal because of past experiences with other dealerships. But working with Chris and his team at...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Ldipascal, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Edmunds.com - Service Review
- November 29, 2021
Took my vehicle for two campaigns work and a suspension upgrade. The service team was accommodating and professional from the first time I contacted them to the time the handed over my keys. I actually reached out to another Mercedes-Benz dealership at the same time I contacted Hendricks to trying...
Replied: A.isaac, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- November 28, 2021
Ryan Smith thank you for taking care of me and my wife on finding her dream car! it was an absolute pleasure to work with you . Thank you for everything! Enjoy the holidays!
Response from the owner Replied: Richard Carden, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- November 27, 2021
Thank you so much Hendrick Motors of Charlotte for my 2022 GLC. Also thank you Ryan Smith for being the absolute best salesman I have ever been with! Very nice and patient with me and my husband and got us the best deal possible! Fred was amazing as well , thank you so much for a wonderful experience!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Doris.tuc15, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- November 27, 2021
Ryan Smith thank you for taking care of me and my wife on finding her dream car! it was an absolute pleasure to work with you . Thank you for everything! Enjoy the holidays!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Richardcarden50, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
DealerRater Review
- November 27, 2021
I cannot express how pleased I am with Hendrick Motors of Charlotte Mercedes-Benz. Our salesperson, Ryan Smith was beyond exceptional! He was so helpful and accomodating. We had been looking for a car for months and we had visited several other dealerships and Ryan was by far the most helpful to...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Sarahd123, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- November 24, 2021
Had a great experience with Wale, Eric and the whole team there at Hendrick. Felt welcome and very much appreciate the fact they don't try and overcharge for their new cars. Would recommend highly.
Response from the owner Replied: John Davis, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- November 24, 2021
My wife an I had the pleasure in working with "Sean". Sean listened to our needs and found us a car that was beyond our expectations. No pressure, chill and professional. Also, "Eric" in financing made the process easy and quick. The whole staff from reception area to service treated us like we...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Fatty 02', thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- November 23, 2021
Response from the owner Replied: Charlie Weaver, thank you so much for your high rating! Thank you, and have a fantastic day!
Google Review
- November 23, 2021
Best car buying experience I've ever had. Probably the 30th car I've bought. Great job Ryan!! And thank you for taking care of my referral! See you soon for my 2nd Mercedes-Benz from you and hendrick!
Response from the owner Replied: Christopher Buckner, it's experiences like yours that really keep us motivated! We can't wait to see you again, have a great day.
Google Review
- November 23, 2021
Faster service than was originally promised!
Response from the owner Replied: Carrie Stephens, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DealerRater Review
- November 23, 2021
The reception and the service were excellent. I specially admire the way technician was quick to respond and also the video he sent to me regarding the maintenance that was done in my car. Thank you.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Emeline, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- November 20, 2021
Response from the owner Replied: Chris Griffin, we really appreciate your positive review!
Google Review
- November 20, 2021
Response from the owner Replied: Dharmesh Suratwala, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- November 20, 2021
Did not end up buying a car because of the inventory at the moment but Ryan Smith was beyond exceptional! Took his time and showed and explained everything I had to ask with a smile on his face! Thank you for everything and I will be back!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Hope.harrell09, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- November 19, 2021
Response from the owner Replied: Tricia Hodge, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- November 19, 2021
Response from the owner Replied: Pedro Fuenzalida, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Service Review
- November 19, 2021
Chris in service took excellent care of us! Manager as well - went above and beyond. Nice to have such amazing service when traveling through town!
Replied: Airikye, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 16, 2021
Michael Ortega was great dealing with professional excellent service had an issue with my car I was very confused about it he sent a detailed video of the car in the shop and what was wrong with it and help me take the necessary steps therefore I had a clear mind. Thank you and will continue to...
Response from the owner Replied: Hi Jevonde Mcrae, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
DealerRater Review
- November 16, 2021
Thanks to Ryan Smith for helping me with absolutely everything from start to finish. Couldnt be more pleased with my visit. Bless you all!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Harrison, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- November 16, 2021
Highly recommend Ryan smith to help you with your car, he does an amazing job at explaining everything and finding you the car you really love! Thank you so much!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Kaytlyn O’neil, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- November 16, 2021
This is the best dealership and the people are very nice! Ryan smith helped me find my car and he was super nice and knew what he was doing!! Hes awesome!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Groman1325, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- November 16, 2021
Thank you ryan smith for helping me find my new car and giving great customer service, I recommend this dealer to someone who needs help with their new car!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Cindy Phillips, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- November 16, 2021
Ryan smith did an amazing job helping me find the car Ive always wanted. He was so professional and super sweet! Thank you so much for your help and kindness!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Kaytlyn O’neil, thank you for sharing your positive experience! We're glad to hear we delivered such a great time with Ryan. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- November 16, 2021
Ryan smith helped me find the car I really liked and helped me with the whole thing, He was super helpful and supportive and was the nicest dealer Ive ever had. Hes super understanding and the best
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Kaytlynoneil11, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!
DealerRater Review
- November 16, 2021
Ryan smith did an outstanding job at selling me my new Mercedes, its beautiful and he was so nice and professional. Thank you ryan and Hendrick motors!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Koneil4267, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DealerRater Review
- November 16, 2021
Go see Timothy smith- just a fantastic hard working individual , you wont be disappointed .
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Jordanelliott060591, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- November 16, 2021
AWESOME AWESOME DEALERSHIP. Ryan Smith is the best salesman I have ever worked with. Very very professional and honest. Explains everything very smooth and doesnt make you feel pressured into buying a car. I HIGHLY recommend him and this dealership!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Shannon Strickland, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- November 15, 2021
Very nice courteous and helpful I arrived every one wished me good morning Had no problem with process
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Anytimepe, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
DealerRater Review
- November 15, 2021
Took car in for service, was completed quickly and efficently. Car was thoroughly cleaned and detailed. Looked brand new. Very pleased with such courteous service.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Gls05, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- November 15, 2021
Ryan Smith was an absolute pleasure to work with, from the time I walked in the door, to shaking his hand as I drove away in my new car. Throughout the entire process Ryan was very personable, professional and most importantly, I never felt pressured. Ryan takes his customers interests to heart and...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Michaeldeal, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- November 14, 2021
I had to have my car towed in. Anytime you have a broken down far, is the worst. This dealership paid for an Uber so that I could shop and have lunch while the repairs were being made. What a nice touch!!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Carguy, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 12, 2021
I recently bought a used Honda CR-V from Hendrick and I had a great experience! Bennett was extremely helpful and made sure that I was getting the best possible value for my purchase. I would definitely recommend this dealership to a friend.
Response from the owner Replied: Hi Elizabeth Mckinley, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 12, 2021
Ryan was great
Response from the owner Replied: Shannon Monroe, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- November 10, 2021
Great Service and wonderful staff. I had very good customer experience at Hendrick Motors of Charlotte. My advisor Joey Tillis was super helpful and professional. He took care of my cars needs quickly and efficiently. He explained every detail about the service, and kept me updated the status of my...
Response from the owner Replied: Lili Liu, thank you for sharing your positive experience! We appreciate the time that you took out of your day to leave us with these kind words! We hope you enjoy your day!
Google Review
- November 10, 2021
We purchased our first Mercedes, a GLS63 with a sticker of almost $140k (not that the price of the vehicle should dictate an experience or service) and have a couple of issues that need to be taken care of. Called to make an appointment and was told you need to have a relationship with the...
Response from the owner Replied: Leon Nett, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Sarah Kinard at 704.972.5296. Thank you for your time and we look forward to hearing from you soon.
Google Review
- November 10, 2021
I am very impressed with Ryan Smiths knowledge of cars! He explained everything to me in detail and pointed out the differences between vehicles. I found this extremely helpful in making my decision. Ryan pointed out things I had not considered. I will be using Ryan for all my car purchases because...
Response from the owner Replied: Cindy Hope, thanks for your praise and kind comments about our team. We're looking forward to your next visit with us!
Google Review
- November 10, 2021
Hendrick Mercedes sets the standard for Plus One Service in the automotive industry! From their sales staff to their outstanding service center, Hendrick never fails to exceed my expectations! I wouldnt purchase an automobile from anyone else
Response from the owner Replied: Hi Richard Pattison, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 10, 2021
First time at this dealership. I brought my car in for service. I was immediately greeted by a service advisor that addressed me by name! Nice touch! Come to find out that this was the same advisor I had made my appointment with the day before Ricky was great, very professional. The guy who works...
Response from the owner Replied: Turgut Aliev, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- November 10, 2021
Came in the the store unsure of what vehicle I wanted and Ryan was extremely patient with this old man. Showed me several cars but helped me find the perfect car.
Dealer Replied: Tommy P, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- November 10, 2021
Ryan & the entire team made my car buying experience seamless. Love coming away with my dream car. Will definitely recommend this dealership to all of my friends and family.
Dealer Replied: Tom, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- November 10, 2021
I had a great experience at Hendrick Motors of Charlotte. Bennett helped me choose a fantastic option for a used Honda CR-V and made the buying process easy and enjoyable. I felt extremely taken care of at this dealership and I would definitely buy another car here in the future.
Dealer Replied: Lizmck, we're glad you had such a wonderful experience with us! . If there's anything further we can do for you, we are happy to help!
DealerRater Review
- November 10, 2021
Working with Michael Duerr is the epitome of customer service. He demonstrates client awareness and impact, makes sound judgment, communicates efficiently and with transparency, and represents the brand well.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Lmcallister, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Edmunds.com - Service Review
- November 10, 2021
Working with Michael Duerr is the epitome of customer service. He demonstrates client awareness and impact, makes sound judgment, communicates efficiently and with transparency, and represents the brand well.
Replied: Lmcallister, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- November 09, 2021
Thank you Hedrick motors and the best saleswoman, Cassidy Maxwell, for a great experience! Cassidy helped me find exactly what I was looking for and was able to answer all my questions along the way.
Response from the owner Replied: Carlee Caldwell, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're looking forward to your next visit with us!
Google Review
- November 08, 2021
Did explain why RR red light on my 2021 Mercedes Sprinter does not work due to not being required in Germany but was unable to tell me why the cruise control stops working, very annoying.
Response from the owner Replied: Hello Ted Mccachren, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
Google Review
- November 08, 2021
Michael is an excellent technician. My vehicle was serviced properly and on time. My customer experience was very good.
Response from the owner Replied: Spurgeon Webber, we're glad to hear you enjoyed your visit. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 08, 2021
Called to order a part for my Mercedes Sprinter Van.I spoke with Hung Nguyen who provided excellent service, very friendly and attentive service. Two thumbs up!!
Response from the owner Replied: Jon Pilkington, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
Google Review
- November 05, 2021
Response from the owner Replied: Jorge Pardo, thank you for the high star rating! If you have any further questions, please don't hesitate to reach out!
Google Review
- November 05, 2021
Response from the owner Replied: Michael Ragan, thank you so much for your high rating! Thank you, and have a fantastic day!
Google Review
- November 05, 2021
Response from the owner Replied: Becky Davis, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 05, 2021
Response from the owner Replied: Hi Kendale Jacobs, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 05, 2021
Michael Ortega was really professional.
Response from the owner Replied: Oleg Ganchenko, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- November 03, 2021
Wonderful service experience. Very friendly staff. Great amenities. Feels like home away from home! This will be my go -to service center
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Carguy, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 01, 2021
The service took longer than expected, but the waiting area was accomodating. Chong was courteous throughout and helped me understand the (typical) German super-redundancies in the vehicle. Much appreciated from a guy coming from a terrific, but simpler, Range Rover.
Response from the owner Replied: Moh Hughes, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Edmunds.com - Sales Review
- October 31, 2021
Scott Miller is my go to man!!! Hes very knowledgeable and gets it done. Thanks for a great experience!!
Replied: Hi Dq Dave, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- October 30, 2021
01. Ask for Ryan Smith, he is the best! Excellent communicator, very professional, and makes the process really smooth. He goes above and beyond for his customers. Highly recommended Ryan!
Response from the owner Replied: Christa Little, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 29, 2021
Car went down on interstate, MB roadside dispatched a tow truck to my location which was about 1hr away from the dealership as i was heading out of town. Vehicle was towed to the dealership and immediately repaired. Michael and the staff were very efficient.
Response from the owner Replied: Shawn Williams, thank you for sharing your positive experience! We're excited to pass your compliments along to Michael! If you're ever in need of more help, please let us know!
Google Review
- October 29, 2021
Response from the owner Replied: Daez Tra, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 29, 2021
Always great service here.
Response from the owner Replied: Ronald Monroe, thank you so much for your high rating! It's always a pleasure to see you! thank you for the review and for being such a wonderful, loyal client!
DealerRater Review
- October 29, 2021
Welcoming environment; helpful, professional, knowledgeable staff; prompt efficient service; pleasant, clean waiting area and restroom; nutritious, well-stocked snack bar.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Thomasrc002, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- October 28, 2021
Ryan smith was amazing at helping me find the car I loved best, he answered all my questions and is super smart! Thank you so much for your help!
Dealer Replied: Hi Cindy Phillips, we are very happy to have provided you with such a positive experience! If there's anything further we can do for you, we are happy to help!
Cars.com Review
- October 28, 2021
Just wanted to say thank you to ryan smith for helping me find my new car! He is such a nice person and was super honest with me and helped me find the car I liked best. He answered so many of my questions and helped me through the whole process. His service was the best! I know who Ill go to in the...
Dealer Replied: Kaytlyn Oneil, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- October 28, 2021
Ryan smith with absolutely amazing, and helped me find my amazing car! He was so nice and supportive of my decision with the car I picked. Its good to know I can come to him with help at anytime. Thank you ryan and Hendrick motors!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Koneil4267, thanks for your praise and kind comments about our team. We're so excited to pass your compliments along to Ryan! Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- October 28, 2021
Scott Miller goes above and beyond for his people! I follow Scott wherever he goes. Im in Texas and just bought another car from Scott !!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: D Q Dave, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We pleased to hear that you enjoyed your experience with Scott at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- October 28, 2021
Ryan smith helped me find the car I really loved and, was there for me throughout the whole thing, he showed me the features the car had and all the nice things inside. He was super helpful and supportive and was the nicest dealer Ive ever had. Hes super understanding! Thank you for your great...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Cindy Phillips, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DealerRater Review
- October 28, 2021
Thank you Ryan Smith for the excellent customer service and support of buying my new car! You were very thoughtful and respectful and answered all of my questions no matter the time of day! I will highly recommend you to all of my friends and family when buying a new car! Thank you Hendrick Motors...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Cindy.hope, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 27, 2021
Response from the owner Replied: Nick Woolley, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 27, 2021
Response from the owner Replied: Angelia Brown, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
DealerRater Review
- October 27, 2021
Ryan Smith helped me recently buy my new car. I love the car this is my 2nd Mercedes and its great. When I got there ryan walked out to ask me if I needed any help and from there he helped me buy my car. He was super friendly and really knew what he was doing! Thanks to him and Hendrick Motors for...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Stacy Oneil, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- October 26, 2021
Michael was good to work with and everything went smoothly.
Response from the owner Replied: Hi Peter White, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 26, 2021
I took my car into this dealership to get and ailment. Also my single light and low beam check light came on 2 days before my appointment. It was on the right side, that had to be checked. All of my lights was working when I went in. When they finished with my service my right side was not...
Response from the owner Replied: Pamela Johnson, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704.972.5296, we look forward to hearing from you soon.
Google Review
- October 26, 2021
Response from the owner Replied: Hi Michelle Moody! We're so happy we were able to help you out! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 26, 2021
Response from the owner Replied: Gary Roman, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 26, 2021
Response from the owner Replied: Neisha Patel, your wonderful feedback and rating mean a lot to us. We're looking forward to your next visit with us!
Google Review
- October 26, 2021
Response from the owner Replied: Mimi Carbone, thank you for the high star rating! If you have any further questions, please don't hesitate to reach out!
Google Review
- October 26, 2021
Response from the owner Replied: Krissy Espey, we really appreciate your positive review! Thank you, and have a fantastic day!
Google Review
- October 26, 2021
Response from the owner Replied: Tanisha Jenkins, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- October 26, 2021
Response from the owner Replied: Todd Horsfall, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- October 26, 2021
Response from the owner Replied: Deborah Elder, thank you for the high star rating! We can't wait to see you again, have a great day.
Google Review
- October 26, 2021
Response from the owner Replied: Kim Cuthbertson, thank you so much for your high rating! If you have any further questions, please don't hesitate to reach out!
Google Review
- October 26, 2021
Response from the owner Replied: Yvette Rudisel, thank you for the high star rating! We can't wait to see you again, have a great day.
Google Review
- October 26, 2021
Response from the owner Replied: Blake, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- October 26, 2021
Response from the owner Replied: Uriah Funderburk, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- October 26, 2021
Response from the owner Replied: David Rodriguez, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 26, 2021
Great work
Response from the owner Replied: David Montoya, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- October 26, 2021
Ryan smith was an awesome salesman and helped my girlfriend find her car she really wanted. He was super nice and found her a car that suited her best! Hendrick motors thank you for all of your help! His service was awesome thank you, Ryan
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Gary Roman, we are very happy to have provided you with such a positive experience! We're excited to pass your compliments along to Ryan! We are always more than happy to assist you if anything else comes up. Take care!
DealerRater Review
- October 26, 2021
Hendrick motors is a great place to find a car if youre looking for one! Ryan smith helped me find my car and he was awesome! I recommend him if youre looking to buy a car, hes super nice and helpful
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Kaytlyn O’neil, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Edmunds.com - Sales Review
- October 26, 2021
Just wanted to say thank you to ryan smith for helping me find my new car! He is such a nice person and was super honest with me and helped me find the car I liked best. He answered so many of my questions and helped me through the whole process. His service was the best! I know who Ill go to in the...
Replied: Kaytlynoneil, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 25, 2021
My visit to MB was met with an excellent person in Mr. Zakhar Ryadnov. In the initial meet and greet; Mr. Zak provided all initial questions & concerns that was needed. In my observation (while awaiting service). Mr. Zak displayed the same energy with all other customers as well. I also returned the...
Response from the owner Replied: Hi Jholmes Holmes, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 25, 2021
Response from the owner Replied: Jay Frazier, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 25, 2021
Google Review
- October 22, 2021
Response from the owner Replied: Alexa-carolina Villasmil, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!
Google Review
- October 20, 2021
Response from the owner Replied: Lexi Vargas, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
Google Review
- October 20, 2021
My father has been looking for a corvette for the longest time, finally we came across one that Hendrick Motors of Charlotte had out on the lot, we ended up going to see Cassidy Maxwell to get the pricing/details on it. It was perfect. Cassidy and the whole team their are just amazing. Cassidy is...
Response from the owner Replied: Dillon Faggart, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- October 20, 2021
I had very good customer experience at Hendrick Motors of Charlotte. My advisor Michael was super helpful and professional. He took care of my cars needs quickly and efficiently. He explained every detail about the service, and kept me updated the status of my car. I would definitely recommend this...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Amy, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 19, 2021
Service with a smile, very satisfied with the services I received
Response from the owner Replied: Lesco Petty Gardner, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- October 19, 2021
I was in for my "A" service (first service on my car) and in this day and age of dismal customer service, WOW!!! I was offered two different appointment times; one of "first availability" (without being provided a loaner), and a later availability with "full service" (loaner provided). I opted for...
Response from the owner Replied: Jason Riley, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Edmunds.com - Sales Review
- October 18, 2021
Excellent experience from the moment that I visited the dealer to the last minutes of my purchase.
Replied: Davidro, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- October 18, 2021
Excellent experience from the moment that I visited the dealer to the last minutes of my purchase.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Dm_rguez, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- October 17, 2021
I called to make appointment and it was very easy to do, Chris Biche was my service advisor. I told him my problem I had with the car, He make things easy for my repairs as to what matter, and when he said safety was first I knew I was going to taken care the right way. I very pleased with the...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Lesco47, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- October 17, 2021
Went to Hendrick Motors of Charlotte-Mercedes-Benz on Saturday 10-15-21 in need of a new car quick. I had the best Salesmen Wale Shoetan, he got me the car I was looking for and he took get care of me. Would recommendend this dealership to anyone. While I was there Kylie Cook produce specialist...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Srb1359, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Google Review
- October 15, 2021
Their service was absolutely amazing. We were on vacation with our Sprinter RV and needed an emergency repair. My vehicle was towed to them late on a Monday. They told me they were booked for the week and the best they could do was try to squeeze me in on Friday. They had it fixed by Wednesday, I...
Response from the owner Replied: Pete St Jean Ohio, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience and saved your vacation! If there's anything further we can do for you, we are happy to help!
Google Review
- October 15, 2021
Response from the owner Replied: Gutta Magazine, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- October 15, 2021
Hendrick Mercedes-Benz service department is a breath of fresh air. Chong Lee is outstanding!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Pstprince, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!
Google Review
- October 12, 2021
Response from the owner Replied: Hi Kathy Yount, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- October 12, 2021
How is a cracked rotor not noticed during a routine checkup? Thankfully I went to another mechanic and they have since replaced. No more grinding and my suv is safe to drive.
Response from the owner Replied: Tyler, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704.972.5296, we look forward to hearing from you soon.
Google Review
- October 10, 2021
Response from the owner Replied: Hi Sharon Dabney, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- October 10, 2021
Response from the owner Replied: Ashley Rinehart, thank you for your kind review; we are happy to pass along your comments to Bennett and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 10, 2021
Response from the owner Replied: Hi Jason Martin, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We are happy to pass along your comments to Michael and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- October 10, 2021
Me and my fianc have been looking at new cars, not only was I blown away with all my options but Ryan was more than what we expected. We have never had a better experience at a dealership. Sending all my friends to Ryan when it is time for a new car!
Response from the owner Replied: Annamarie Harrell, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 10, 2021
Nice, clean and professional dealership. Other than having all of the staff to look at you like youre an alien when entering and not say a word, the customer service turns out to be great. Cassidy Maxwell is the best at capturing your vehicle desires and needs in a professional manner. Oh, the...
Response from the owner Replied: Stephanie H, thank you for your review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- October 10, 2021
What an amazing experience! Between my husband and myself, weve traded and purchased numerous cars over the years, but the service Ryan provided us was something we havent yet experienced the many times weve been through this process. We live well over an hour from this specific dealership and he...
Response from the owner Replied: Hayley Tutterow, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- October 10, 2021
My husband called, Chris Biche was able to get my car in since the check engine light came on and I had a popping sound in my sunroof. I was afraid to drive my car for the fear that it might break down. I wasn't able to get a loaner car for the weeks notice but when I made another appointment,...
Response from the owner Replied: Thank you so much for taking the time to review your customer experience with us. We are absolutely thrilled that you have rated us so highly! Kindest regards.
Google Review
- October 10, 2021
Response from the owner Replied: David “fessi” Fessler, we're glad to hear you enjoyed your visit. We look forward to your next visit! Take care!
Google Review
- October 10, 2021
Honestly I wouldnt recommend taking your car here at all for repairs. My car has been three times in the last 2 months for things youd think theyd catch during an oil change. The latest repair was a fuel pump, they were only supposed to have the car for 2 days and that ended up being a week and a...
Response from the owner Replied: Talia Claiborne, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Sarah Kinard at 704.972.5296. Thank you for your time and we look forward to hearing from you soon.
Google Review
- October 10, 2021
I did not have a good experience with my service advisor Zakhar Ryadnov. Previously I had my car serviced at mercedes north lake and things went fine however this go round Zak has no readiness to assist and also ended up costing me a lot of money unnecessarily, my car was hit and right where the car...
Response from the owner Replied: Janmall Broome, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Sarah Kinard at 704-972-5296. Thank you for your time and we look forward to hearing from you soon.
Google Review
- October 10, 2021
This is the only MB dealership I let work on my AMG these days. I have gone to others and been disappointed, but the last 3 times Ive needed service on my car I have brought it to Hendricks Merc