Cars.com Review
- March 04, 2026
Jonathan and the service team are the best. I have had multiple years experience with MB dealers and service centers and I would rate Jonathan and the service team at Hendrick Charlotte as the best of the lot.
DealerRater Review
- March 03, 2026
Outstanding customer service. Easy to schedule an appointment and well managed service department. Michael Duerr was my service rep and he was very pleasant to work with. My vehicle was returned to me sooner than expected and washed. The customer waiting area is well stocked with snacks and drinks...
Cars.com Review
- March 03, 2026
Outstanding customer service. Easy to schedule an appointment and well managed service department. Michael Duerr was my service rep and he was very pleasant to work with. My vehicle was returned to me sooner than expected and washed. The customer waiting area is well stocked with snacks and drinks...
DealerRater Review
- March 02, 2026
Every time I called and have appointments with hendrick for my car to have service always great people to deal with.
Cars.com Review
- March 02, 2026
Every time I called and have appointments with hendrick for my car to have service always great people to deal with.
Cars.com Review
- February 27, 2026
what an all-time experience I had with Bella shopping for my dream car. Her customer service & professionalism is on point. I’m so thankful to have her on my side through this process! I’m telling you she’s the one for this whole journey!
Dealer Replied: Samantha, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 27, 2026
Sales with Bella was smooth, stress-free, and actually enjoyable! I highly recommend working with her if you’re someone who gets overwhelmed easily when car shopping.
Dealer Replied: Kanani, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- February 27, 2026
Bella was fantastic to work with! She made the entire process seamless and enjoyable for me and my family.
Dealer Replied: Max Guillossou, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DealerRater Review
- February 26, 2026
John D’Errico helped us again and is the reason why we continue to return to this dealership. He is honest , helpful and goes above and beyond for us. Thanks for explaining everything too !!
Dealer Replied: Marino411, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 26, 2026
John D’Errico helped us again and is the reason why we continue to return to this dealership. He is honest , helpful and goes above and beyond for us. Thanks for explaining everything too !!
Dealer Replied: Marino411, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DealerRater Review
- February 26, 2026
I highly recommend Ryder Mullis as service advisor. He was competent and reassuring to me that he cared.
Dealer Replied: Rkosten, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 26, 2026
I highly recommend Ryder Mullis as service advisor. He was competent and reassuring to me that he cared.
Dealer Replied: Rkosten, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 26, 2026
Hendrick Motors of Charlotte lived up to their reputation when I recently visited for service. Ryder Mullis, Service Advisor, was friendly, competent and reassuring to me that my vehicle would receive the best service.
Edmunds.com - Service Review
- February 26, 2026
I highly recommend Ryder Mullis as Service Advisor. He really does care, is friendly and knowledgeable.
Replied: Frkosten, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- February 26, 2026
John D’Errico was my service advisor and was very helpful - I was in for my B service and needed additional services - he explained it all to me . I was very pleased.
Dealer Replied: Susan D'Errico, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- February 26, 2026
John D’Errico was my service advisor and was very helpful - I was in for my B service and needed additional services - he explained it all to me . I was very pleased.
Dealer Replied: Susan D'Errico, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. If you have any further questions, please give us a call. We're always happy to help!
DealerRater Review
- February 25, 2026
John Always does a great job getting my work completed efficiently and correctly. Always provides quick updates.
Dealer Replied: Ggcarinci, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- February 25, 2026
John Always does a great job getting my work completed efficiently and correctly. Always provides quick updates.
Dealer Replied: Ggcarinci, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!
DealerRater Review
- February 24, 2026
This dealer was excellent in all aspects of my request for services for my two Mercedes. Very quick accommodations; thorough interactions in partnering relationship with me as to my autos servicing needs and status; great engaged, highly competent and cheerful attitude from everyone involved… i felt...
Dealer Replied: Brenda Tcherkezian, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 24, 2026
This dealer was excellent in all aspects of my request for services for my two Mercedes. Very quick accommodations; thorough interactions in partnering relationship with me as to my autos servicing needs and status; great engaged, highly competent and cheerful attitude from everyone involved… i felt...
Dealer Replied: Brenda Tcherkezian, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 23, 2026
Jonathan is an exceptional Service Advisor and I highly recommend him. I've had Mercedes for over 20 years and he's one of the best!
Dealer Replied: Blklabmom, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- February 20, 2026
Savannah took really good care of me. Top tier service and attentiveness. Hope to work with her again next time I?m in need. She really impressed me with her ability to push the work through
Dealer Replied: Darryl Pittman, we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- February 18, 2026
I have purchased two Mercedes AMG's (GT 55 and C43) in the last month. Both from Hendricks Motor Sports in Charlotte and both from Tyler McNally. This was the best, no hassle, buying experience I've had with a large dealer in my 38 years of buying cars. Tyler went above and beyond to get me the best...
Cars.com Review
- February 13, 2026
I always appreciate the honesty from the service technicians. I don't feel like I am being taken advantage of! My service is always done in a timely manner! I always feel like a valued customer!
Dealer Replied: S, Nicassia. H, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- February 12, 2026
Great, knowledgeable, and friendly service. This place makes you feel as though you are their only customer. Would highly recommend! They had me a loaner readily available if I had needed one. :)
Dealer Replied: Kathy J, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
Edmunds.com - Service Review
- February 11, 2026
John D’Errico is my service adviser who was on top of the 48 volt battery issue on my S500. Emergency appointment, diagnosed, Repair, software upgrades, and back on the road in 4 hours. It's a great way to have emergency service available when you have an emergency.
Replied: Hi Iimfrankd, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- February 10, 2026
Huge thank you to ms Bella Lyau for her kind and utmost service. She made it so comfortable for us and not feeling any pressure to purchase. Her sales prowess will exceed anyone’s expectations and charlottes dealership is fortunate to have such a person to represent them. I will be sure to send my...
Dealer Replied: Kalilimoku Enoka, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- February 06, 2026
Have visited this dealership several times and I am met with the same positive experience. Employees are always on top of things and genuinely care about me. Tyler Marshall was one of the many employees that wowed me! Can always count on this dealership to give me a 10/10 experience :).
Dealer Replied: Smksmith212, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- February 06, 2026
Have visited this dealership several times and I am met with the same positive experience. Employees are always on top of things and genuinely care about me. Tyler Marshall was one of the many employees that wowed me! Can always count on this dealership to give me a 10/10 experience :).
Dealer Replied: Smksmith212, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- February 06, 2026
All about the Benjamins. Could not have been less interested in my experience. Almost 20 years of Mercedes ownership. I will never buy from this dealership again and advise you to do the same….interesting that this review was only a fraction of what originally wrote. I went into great detail about...
Cars.com Review
- February 06, 2026
All about the Benjamins. Could not have been less interested in my experience. Almost 20 years of Mercedes ownership. I will never buy from this dealership again and advise you to do the same….interesting that this review was only a fraction of what originally wrote. I went into great detail about...
Cars.com Review
- February 05, 2026
Huge shoutout to Tyler Marshall. He was personable and took his time answering any questions I may have. Though he is a sales assistant, I am looking forward to when he can sale me a car himself :)!
Dealer Replied: Tiffany, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- February 05, 2026
Great !!!! been here many times would highly recommend to anybody great service on point you know what you?re getting no mystery no surprise on the great work
Dealer Replied: Robert Lee Prude, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
DealerRater Review
- February 05, 2026
Very professional and kind. Appointment made on very short notice. Issue taken care of and explained. Just perfect.
Dealer Replied: Chris K, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Cars.com Review
- February 05, 2026
Very professional and kind. Appointment made on very short notice. Issue taken care of and explained. Just perfect.
Dealer Replied: Chris K, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
DealerRater Review
- February 04, 2026
Savannah is THEE absolute best service provider. She is always attentive, always pleasant, understanding, and always finds options to help find the best way to address my automotive needs. Whenever at Hendrick Motors Mercedes, ask for Savannah.
Dealer Replied: Pastorqlburrell, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- February 04, 2026
Savannah is THEE absolute best service provider. She is always attentive, always pleasant, understanding, and always finds options to help find the best way to address my automotive needs. Whenever at Hendrick Motors Mercedes, ask for Savannah.
Dealer Replied: Pastorqlburrell, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- February 01, 2026
I had such a great experience with Tyler Marshall. I didn’t purchase anything, but he treated me like a valued customer from start to finish. Super knowledgeable, patient, and honestly just a great person to work with!
Dealer Replied: Hi Leslie, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
DealerRater Review
- February 01, 2026
Tyler Marshall was amazing! He took so much time to help me, answer any questions i had and make the entire experience amazing. zero pressure, just genuine help. highly recommend working with him!
Dealer Replied: Hi there, we are very happy to have provided you with such a positive experience!
Cars.com Review
- February 01, 2026
Tyler Marshall was amazing! He took so much time to help me, answer any questions i had and make the entire experience amazing. zero pressure, just genuine help. highly recommend working with him!
Dealer Replied: Hi there, we are very happy to have provided you with such a positive experience!
DealerRater Review
- January 29, 2026
Ryder Mullis was great to work with when I brought my car in for service.
Dealer Replied: Greg99mullis, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Cars.com Review
- January 29, 2026
Ryder Mullis was great to work with when I brought my car in for service.
Dealer Replied: Greg99mullis, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Cars.com Review
- January 28, 2026
Excellent. Everything went very smoothly. They had a loaner car waiting for me, they handled the service, including purchasing a new tire, all in the same day, Jake kept me informed throughout.
Dealer Replied: Hello Haynes Lea, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- January 28, 2026
Tom aumuller did a fabulous job informing me about available cars and trying to work through the snowstorm. I will definitely come back to him when I’m ready to buy
Dealer Replied: Hi Joanne Labounty, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- January 28, 2026
I would like to put in a good word for Ryder Mullis, service advisor at Hendrick Motors Charlotte. He is very knowledgeable, personable and represents Hendrick very well.
Dealer Replied: Fr Kosten, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- January 28, 2026
I Just had my 2023 EQB serviced at Hendrick Motors of Charlotte. My service advisor Ryder Mullis was very kind and professional and wonderful to work with. Hendrick Motors of Charlotte is the BEST in the business. I highly recommend this dealership.
Dealer Replied: Tracey Mullis, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. If you're ever in need of more help, please let us know!
DealerRater Review
- January 28, 2026
I Just had my 2023 EQB serviced at Hendrick Motors of Charlotte. My service advisor Ryder Mullis was very kind and professional and wonderful to work with. Hendrick Motors of Charlotte is the BEST in the business. I highly recommend this dealership.
Dealer Replied: Tracey.mullis, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- January 28, 2026
I Just had my 2023 EQB serviced at Hendrick Motors of Charlotte. My service advisor Ryder Mullis was very kind and professional and wonderful to work with. Hendrick Motors of Charlotte is the BEST in the business. I highly recommend this dealership.
Dealer Replied: Tracey.mullis, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Edmunds.com - Service Review
- January 28, 2026
Professional and courteous Service Department. I was greeted by RYDER MULLIS who was extremely knowledgeable and answered all of my questions. My service was completed in a timely manner.
Replied: Hello Frkosten, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Edmunds.com - Service Review
- January 28, 2026
I Just had my 2023 EQB serviced at Hendrick Motors of Charlotte. My service advisor Ryder Mullis was very kind and professional and wonderful to work with. Hendrick Motors of Charlotte is the BEST in the business. I highly recommend this dealership.
Replied: Tracey Mulli, we're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care!
DealerRater Review
- January 25, 2026
Tyler Marshall greeted me and held the door for me and was very thoughtful and kind. Very nice young man
Dealer Replied: Marshallangie1, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- January 25, 2026
Tyler Marshall greeted me and held the door for me and was very thoughtful and kind. Very nice young man
Dealer Replied: Marshallangie1, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- January 25, 2026
Tyler Marshall went out of his way to help and was patient, informative, and supportive. it's rare to meet someone that helpful just because they care.
Dealer Replied: Hello Ryan, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.
Cars.com Review
- January 23, 2026
Tyler Marshall made everything straightforward and handled professionally. Highly recommend to anyone looking for a positive car-buying experience.
Dealer Replied: Mary, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Edmunds.com - Sales Review
- January 23, 2026
Great experience from start to finish. Tyler Marshall was helpful, approachable, and made the process feel simple and comfortable. Would definitely recommend
Replied: Hello Henry, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- January 23, 2026
I had a great experience getting my car serviced. I made an appointment online for next day service and it was completed within hours of dropping it off. Ryder kept me informed of the repairs and estimated time. He also called to let me know how the inspection went and what the tech recommended to...
Dealer Replied: Kendall Toineeta, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
DealerRater Review
- January 23, 2026
service was completed in a timely manner, and I was particularly impressed with my service advisor, Devin. Devin provided clear communication regarding my vehicle's maintenance needs and emphasized the importance of completing them. His professionalism and knowledge made a positive impact on my...
Dealer Replied: Hi Marloncny, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- January 23, 2026
service was completed in a timely manner, and I was particularly impressed with my service advisor, Devin. Devin provided clear communication regarding my vehicle's maintenance needs and emphasized the importance of completing them. His professionalism and knowledge made a positive impact on my...
Dealer Replied: Hi Marloncny, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- January 22, 2026
I am posting hers because when you post in the Mercedes website they give you a bogus number and say “we like to discuss” this with you. Absolutely xx. Do NOT buy a car from any Hendrick location. You will be screwed. Total “used car sales people” in the worst way. Just one person’s opinion based on...
Dealer Replied: We would like the opportunity to address your concerns. Please reach out to us directly at (704) 972-5296 when you have a chance. Thank you, and we look forward to hearing from you.
Cars.com Review
- January 19, 2026
Savannah was very professional, provided a loaner, communicated throughout the repair, and gave me back a clean vehicle. The maintenance was done in real time, and no difficulty as of yet.Thanks Savannah.
Dealer Replied: William Henry Charlton Sr, we are glad we could help! We can't wait to see you again, have a great day.
Cars.com Review
- January 19, 2026
Tyler McNally at Hendricks Motors provided an exceptional sales experience. Easiest car buying experience I've had. Highly recommend Tyler and Hendricks Motors. Thanks for the beautiful car!
Dealer Replied: Ts, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- January 19, 2026
My service experience at Hendrick Mercedes is stellar. Savannah is hands down the most attentive to the service of my car. She is amazing! I consistently ask only for her because she goes over and above!
Dealer Replied: Hi Laura M, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- January 18, 2026
Hendricks Mercedes Charlotte is excellent from purchase to service including the extra mile they go for their customers They far exceed in accommodating service Their staff are so great to work with
Dealer Replied: Elaine, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
DealerRater Review
- January 16, 2026
Large dealership but with personalized and attentive customer care. Justin made sure the car iness ordering from the factory was exactly what I wanted. He made sure to keep me informed of its progress across the ocean.
Dealer Replied: Hi Capeanton, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- January 16, 2026
Large dealership but with personalized and attentive customer care. Justin made sure the car iness ordering from the factory was exactly what I wanted. He made sure to keep me informed of its progress across the ocean.
Dealer Replied: Hi Capeanton, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- January 14, 2026
Excellent! Savannah is extremely professional and personable? friendly, available, knowledgeable and accommodating. She?s my go-to service person. Definitely my preferred service person for every visit.
Dealer Replied: Hello Shirley Tillman, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- January 12, 2026
Kind, responsive and reliable. Huge appreciation for Tyler Marshall. He is the reason for my 5-star experience :) !!
Dealer Replied: Smksmith212, we're glad to hear you enjoyed your visit. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- January 12, 2026
Kind, responsive and reliable. Huge appreciation for Tyler Marshall. He is the reason for my 5-star experience :) !!
Dealer Replied: Smksmith212, we're glad to hear you enjoyed your visit. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- January 12, 2026
Tyler Marshall gave me a fantastic experience, zero issues at all. Prompt, polite and easy to work with. Thank you!!
Dealer Replied: Hi Sam, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Edmunds.com - Sales Review
- January 08, 2026
Working with Tyler Marshall was super reliable, honest and quick to answer questions. Had a great personality and still knew how to stay professional. 1,000% recommend!
Replied: Hi Sam, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
DealerRater Review
- January 07, 2026
Best service department in Charlotte, hands down. Great operation. Very professional. Could not ask for a better experience.
Dealer Replied: Ks, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- January 07, 2026
Best service department in Charlotte, hands down. Great operation. Very professional. Could not ask for a better experience.
Dealer Replied: Ks, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- January 06, 2026
I took my Bens in to get services Devin was the guy who made it happen for a reasonable price. He definitely the guy to see for services advice for a reasonable price.
Dealer Replied: Donisewa Johnson, we're so glad that we were able to go above and beyond your expectations! We appreciate your positive review about your recent experience with us!
Cars.com Review
- January 05, 2026
Whether it?s purchasing a car or having a car serviced Hendrick Motors delivers a superb experience. The sales & service staff make you feel like a valued customer by always being professional, responsive & pleasant.
Dealer Replied: Hi, thank you for the great star-rating! We appreciate your review!
Cars.com Review
- January 03, 2026
Excellent follow-through and attention to detail. Tyler Marshall is top-notch. Couldn’t ask for better service.
DealerRater Review
- January 03, 2026
Smooth, stress-free experience thanks to Tyler’s expertise and great communication. He was professional, responsive, and trustworthy. Couldn’t ask for better service.
Dealer Replied: Alyssa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- January 03, 2026
Smooth, stress-free experience thanks to Tyler’s expertise and great communication. He was professional, responsive, and trustworthy. Couldn’t ask for better service.
Dealer Replied: Alyssa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- December 31, 2025
Tom Aumuller was very professional, timely, friendly and responsive. Highly recommend Tom for your car buying experience.
Dealer Replied: Hi Laurin, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- December 30, 2025
Exceptional service as we have grown to expect. Our service advisor Jake is fantastic. Knowledgeable, personable, trustworthy and always accommodating. I have 100% trust in Jake and the dealership. Great job!!
Dealer Replied: Patrick Schwaner, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- December 30, 2025
They saw me without an appointment , gave me timely affordable care. The vehicle was ready as promised. Jake, as always was excellent! Keeping me notified of progress
Dealer Replied: Robert Nelsen, reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day.
DealerRater Review
- December 30, 2025
I highly recommend the Hendrick Motors service dept and Service Advisor RYDER MULLIS. He was well informed and answered all my questions. RYDER was such a pleasure to work with!
Dealer Replied: Rkosten, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
Cars.com Review
- December 30, 2025
I highly recommend the Hendrick Motors service dept and Service Advisor RYDER MULLIS. He was well informed and answered all my questions. RYDER was such a pleasure to work with!
Dealer Replied: Rkosten, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
DealerRater Review
- December 29, 2025
Ryder Mullis (Service Advisor) was a pleasure to work with when I took my car in for service.
Dealer Replied: Greg99mullis, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- December 29, 2025
Ryder Mullis (Service Advisor) was a pleasure to work with when I took my car in for service.
Dealer Replied: Greg99mullis, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- December 29, 2025
I recently took my vehicle to Hendrick Motors for service. Hendrick is well represented by service advisor RYDER MULLIS. He is very knowledgeable and answered all my questions.
Dealer Replied: Hi Frkosten, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Edmunds.com - Service Review
- December 29, 2025
I recently took my vehicle into Hendrick Motors for periodic maintenance. I was quite impressed with my service advisor RYDER MULLIS. He was knowledgeable, courteous and answered all my questions.
Replied: Frkosten, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- December 26, 2025
if you want someone who cares about the experience you receive, Tyler Marshall is your guy! Had such a positive attitude!
Dealer Replied: Maria, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
Edmunds.com - Sales Review
- December 26, 2025
Chris and Hunter at Hendrick Motors of Charlotte continues to deliver an unprecedented vehicle buying experience. When it comes to purchasing a new or pre-owned vehicle, I'll only go to them. They are absolutely trustworthy and transparent, and straight up in their business dealings.
Replied: Mr. Emerge, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
DealerRater Review
- December 25, 2025
Tyler Marshall was fantastic! I received excellent customer service from the young man! Highly recommend!
Dealer Replied: We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- December 25, 2025
Tyler Marshall was fantastic! I received excellent customer service from the young man! Highly recommend!
Dealer Replied: We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- December 23, 2025
Professional and timely service experience. Both the service advisor and technician. Car received as planned and work completed as planned. Comfortable waiting area with refreshments.
Dealer Replied: Michael Crowell, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Cars.com Review
- December 23, 2025
I had a great experience. My service advisor, Savannah, was there from start to finish. She sent videos of the service provided, contacted me throughout the entire process and researched discounts, warranties and any other benefits offered to me. Just an overall wonderful experience
Dealer Replied: James Johnson, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
DealerRater Review
- December 23, 2025
Savannah Kummelman Has good knowledge and provided great repair advices. Got both rear light and battery issue resolved smoothly.
Dealer Replied: Hi Zhenru Huang, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- December 23, 2025
Savannah Kummelman Has good knowledge and provided great repair advices. Got both rear light and battery issue resolved smoothly.
Dealer Replied: Hi Zhenru Huang, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Edmunds.com - Sales Review
- December 22, 2025
Tyler Marshall was extremely kind and knowledgeable. super friendly guy!
DealerRater Review
- December 15, 2025
John D'Errico's knowledgeable explanation of the issues made our aggravating experience tolerable! We broke down 50 miles away and was towed- along with our utility trailer on a flatbed to Hendricks. After a couple days to track down the needed repair part, we drove away happy MB/Airstream campers....
Dealer Replied: Hi Sandy1256, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- December 15, 2025
John D'Errico's knowledgeable explanation of the issues made our aggravating experience tolerable! We broke down 50 miles away and was towed- along with our utility trailer on a flatbed to Hendricks. After a couple days to track down the needed repair part, we drove away happy MB/Airstream campers....
Dealer Replied: Hi Sandy1256, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
DealerRater Review
- December 14, 2025
Working with Tyler Marshall was an absolute pleasure, and I would recommend him to anyone without hesitation.
Cars.com Review
- December 14, 2025
Working with Tyler Marshall was an absolute pleasure, and I would recommend him to anyone without hesitation.
Cars.com Review
- December 14, 2025
From start to finish, Tyler Marshall delivered exceptional service. I would work with him again in a heartbeat!
DealerRater Review
- December 14, 2025
Tyler Marshall went above and beyond in every sense! he was proactive and responsive. Five stars all the way!
Cars.com Review
- December 14, 2025
Tyler Marshall went above and beyond in every sense! he was proactive and responsive. Five stars all the way!
Cars.com Review
- December 14, 2025
Outstanding service from Tyler Marshall. Very professional, patient, and easy to work with. He answered all my questions and delivered exactly what I was looking for.
Cars.com Review
- December 14, 2025
Tyler Marshall was incredible. He made everything easy and answered every question i had. it’s rare to find someone so dedicated and trustworthy!
DealerRater Review
- December 14, 2025
i cannot say enough great things about Tyler Marshall! He was genuinely invested in making sure everything went perfectly.
Dealer Replied: Hello Alyssa, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- December 14, 2025
i cannot say enough great things about Tyler Marshall! He was genuinely invested in making sure everything went perfectly.
Dealer Replied: Hello Alyssa, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- December 14, 2025
Tyler Marshall was absolutely amazing to work with. super professional and went above and beyond!
DealerRater Review
- December 14, 2025
Tyler went above and beyond. His communication was excellent and he made the whole process smooth and stress-free. You can tell he genuinely cares about helping people.
Cars.com Review
- December 14, 2025
Tyler went above and beyond. His communication was excellent and he made the whole process smooth and stress-free. You can tell he genuinely cares about helping people.
DealerRater Review
- December 14, 2025
Tyler Marshall was incredibly kind and knows how to make someone laugh! i highly recommend!
Cars.com Review
- December 14, 2025
Tyler Marshall was incredibly kind and knows how to make someone laugh! i highly recommend!
Cars.com Review
- December 10, 2025
Paola does an outstanding job showcasing the dealership’s involvement in the Charlotte community. From events to local sponsorships and outreach initiatives, she captures authentic moments that show how committed Hendrick Motors of Charlotte is to supporting its community. Her storytelling makes you...
Dealer Replied: Paola, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- December 10, 2025
Paola’s work on the Mercedes-Benz Hendrick Motors of Charlotte social platforms is nothing short of cinematic. Every reel looks like it was produced by a professional film crew, smooth transitions, luxury, focused shots, and storytelling that elevates each vehicle. Her eye for detail and ability to...
Dealer Replied: Ana, thank you so much for the positive review! We can't wait to see you again, have a great day.
Cars.com Review
- December 10, 2025
Always helpful, a nice place to have a vehicle taken care of. Always informative, I like the video walk around of the vehicle inspection. I also like that your able to get a loaner car if absolutely necessary.
Dealer Replied: Adam, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Cars.com Review
- December 08, 2025
Excellent experience on repair of vehicle. Derek Middleton very helpful. Thank you for all the assistance. Facility very nice. People very helpful. Lease Pickup at this location.
Dealer Replied: Hi Michael Foster, thank you for taking the time to leave a review for us!. We're happy we could meet your expectations!
Cars.com Review
- December 08, 2025
Great experience; they were friendly and kept me informed throughout repair. My advisor emplained everything that was being done. The waiting area was comfortable and clean
Dealer Replied: Tanita Toliver, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Cars.com Review
- December 08, 2025
Coming from SC, made appt. on 12/3 w/James for 12/7 @ 11:00. We arrived James is off? Peyton was EXCELLENT! Also, Katie (Finance) was very helpful as well. Thanks to you both! Great job! Deborah Amaker
Dealer Replied: Deborah, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- December 05, 2025
Tom was a pleasure to work with, he met my every need. I will definitly be calling Tom for his services again. Hands down the car salesman I have ever did business with.
Dealer Replied: Hi Mitchell Eichelberger! We're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!
Edmunds.com - Service Review
- December 03, 2025
As always, Jonathan Toth provides excellent professional service. I have used him repeatedly and I am always happy with his professional performance.
Replied: Randy Weiner, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Edmunds.com - Service Review
- November 26, 2025
Tyler M. Was very nice and helpful. I can appreciate that in the younger generation. You can tell he is eager to help others and is happy doing so.
Replied: Hi Mwood, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- November 25, 2025
John was awesome!! Kept me up to date with each item! And made sure that my car was spotless when I picked it up! Thank you!
Dealer Replied: Yancey Mackey, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- November 21, 2025
Very helpful, informative, reasonable price. John D?Errico provided excellent and personable service. Thanks John! The place is immaculate and they clean wash your car at the end of servicing
Dealer Replied: Jim Cameron, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- November 20, 2025
The reviews here are fake and their bad reviews removed! I purchased a new AMG GT-53 from Hendrick Mercedes Charlotte in Feb 2025. They didn’t have the color I wanted, so they offered to wrap the car to close the deal & chose the wrap company. The wrap was supposed to take 7 days; they kept it 27...
Dealer Replied: We would like the opportunity to address your concerns. Please reach out to us directly at (704) 972-5296 when you have a chance. Thank you, and we look forward to hearing from you.
Cars.com Review
- November 19, 2025
We did everything online, negotiated the price for the car and having the car delivered to the house to sign the paperwork. It was the best experience!
Dealer Replied: Kristie Lynn Gill, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- November 19, 2025
Professional Staff and has helpful information for cost effective repairs. Savanah needs to be rewarded on her outstanding customer services. Clean bathrooms. Snacks provided during your wait.
Dealer Replied: Hi Sabrina Huggins, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- November 18, 2025
John D?errico by far the best person in the world and Johnathan and your service manager the whole place is 10 stars Love this dealership
Dealer Replied: Hello Michael Porter, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.
Cars.com Review
- November 17, 2025
From the initial telephone call to picking up my vehicle after my service was completed, I have nothing but high praise. Quick, painless process. Very transparent and kept me in the loop with every bit of the progress. My loaner vehicle was beautiful and Jonathan was fantastic.
Dealer Replied: Hi Joe Gibson, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
DealerRater Review
- November 17, 2025
Jonathan Toth is my advisor and he provides excellent customer service and is courteous. and easy to talk to.
Dealer Replied: Hi Pitt_b09, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- November 17, 2025
Jonathan Toth is my advisor and he provides excellent customer service and is courteous. and easy to talk to.
Dealer Replied: Hi Pitt_b09, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
DealerRater Review
- November 13, 2025
Excellent customer service. The dealership when above and beyond to accommodate my needs. Very professional!
Dealer Replied: Elisabeth, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Cars.com Review
- November 13, 2025
Excellent customer service. The dealership when above and beyond to accommodate my needs. Very professional!
Dealer Replied: Elisabeth, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Cars.com Review
- November 13, 2025
Excellent customers service. Waiting room with beverages, snacks and wifi. Car was washed and vacuum after service was complete. I will return for future services abd repairs.
Dealer Replied: Hi Oliver Allen, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to see you soon!
Cars.com Review
- November 13, 2025
Hendrick motors of charlotte is my favorite Mercedes Benz dealership. The staff there are very friendly and always are attentive to my needs in a vehicle. This is my 3rd mercedes Benz I have purchased from this dealership. Wale Shoetan has been my go to salesperson and has help me purchase 2...
DealerRater Review
- November 12, 2025
Hendrick motors of charlotte is my favorite Mercedes Benz dealership. The staff there are very friendly and always are attentive to my needs in a vehicle. This is my 3rd mercedes Benz I have purchased from this dealership. Wale has been my go to salesperson and has help me purchase 2 vehicles, My...
Dealer Replied: Hi Cfpzx10r, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- November 12, 2025
Hendrick motors of charlotte is my favorite Mercedes Benz dealership. The staff there are very friendly and always are attentive to my needs in a vehicle. This is my 3rd mercedes Benz I have purchased from this dealership. Wale has been my go to salesperson and has help me purchase 2 vehicles, My...
Dealer Replied: Hi Cfpzx10r, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- November 08, 2025
John D was the best! Listened to what I needed and went above and beyond to take great care of my car! I prefer to bring my vehicle to this dealership on independence versus the other Mercedes one.
Dealer Replied: Selena Addair, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- November 04, 2025
Everything was awesome from start to finish. Eric, Tom, Cassidy, and Sarah were a pleasure to do business with. Beat customer service around! I highly recommend Hendrick!
Dealer Replied: Kenneth Michael Decuir, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
Cars.com Review
- November 04, 2025
They always take great care of all my cars, Jonathan is a fantastic service advisor. Wouldn?t dream of going anywhere else. Waiting area is top drawer!
Dealer Replied: We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.
Cars.com Review
- November 03, 2025
Great support w Uber transportation and quick follow up post service w video and texts. Clean and accommodating facilities Friendly team. Overall great experience thank you
Dealer Replied: Ernie Lauber, thank you for the high star rating! We can't wait to see you again, have a great day.
Cars.com Review
- November 03, 2025
See my other review. I explained it all at the other review web site. Excuse me. Who are you to tell me to write a book? I am entitled to give you as many words as I feel like.
DealerRater Review
- November 03, 2025
I can’t say enough about how wonderful Jonathan was during my 30,000-mile maintenance! He had my loaner car ready the moment I walked in and was genuinely kind, efficient, and attentive. I shared that during a past visit—when I purchased four new tires & all that was required to put them on—I waited...
Dealer Replied: Chrissy, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
Cars.com Review
- November 03, 2025
I can’t say enough about how wonderful Jonathan was during my 30,000-mile maintenance! He had my loaner car ready the moment I walked in and was genuinely kind, efficient, and attentive. I shared that during a past visit—when I purchased four new tires & all that was required to put them on—I waited...
Dealer Replied: Chrissy, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
Edmunds.com - Service Review
- November 03, 2025
Excellent job. Pricing. I guess that what it cost to own MB. By the way. I am reviewing you. But the work got done by the tech. You are cool. Keep me updated and informed. Good advise. Thank You.
Replied: B. Kuhn, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- October 29, 2025
Best service yet!!! Did such a wonderful job with my car. Detailed explained and took care of the issue I had with car. Thank you.
Dealer Replied: Hi Patel! We're so happy we were able to help you out! We can't wait to see you again, have a great day.
DealerRater Review
- October 29, 2025
I am very pleased with the level of service provided by Ryder Mullis during my recent appointment.
Dealer Replied: Hi Suzukirider1300, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- October 29, 2025
I am very pleased with the level of service provided by Ryder Mullis during my recent appointment.
Dealer Replied: Hi Suzukirider1300, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- October 27, 2025
My service was spot on during my recent visit to Hendrick Motors Mercedes?..Devin was outstanding and had my car done in just over an hour for a major service plan!
Dealer Replied: Thomas Gordon Gray, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- October 27, 2025
Everyone was prompt and easy to communicate with. When I got to the dealership, someone sent me in the right direction. Got me out of there quickly.
Dealer Replied: Austin, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- October 27, 2025
Everyone was prompt and easy to communicate with. When I got to the dealership, someone sent me in the right direction. Got me out of there quickly.
Dealer Replied: Austin, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- October 20, 2025
I have used Jonathan Troth in your service department for several years. He is always so helpful and always smiling. He makes the experience a much better experience. Thank you Jonathan!
Dealer Replied: Michelle Coble, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- October 20, 2025
Getting a new car? Ask for Tom A. He is the best. Very professional and easy to work with. I love my new GLS63. Thanks Tom.
Dealer Replied: Kenr, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Edmunds.com - Service Review
- October 20, 2025
I’ve been a customer of Hendricks Mercedes since 2022, but have been a customer of the Hendricks family of dealerships since 2006. I feel they are the best in both sales and service! Savannah Kummelman has been our Service Advisor since my first Merecedes purchase. She is so personable, trustworthy...
Replied: George W, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- October 18, 2025
QUICK EASY AND GREAT CUSTOMER SERVICE. RYDER WAS GREAT! would recommend anyone to come to that service dept. came in for oil change and was told all my recommended services, oil change was done quickly without an appointment and was spotless when i picked up
Dealer Replied: Iry Bradsher, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DealerRater Review
- October 17, 2025
Have purchased and serviced through Hendrik Mercedes for several years. From my original CPO purchase to ongoing maintenance and warranty issues they have always come through for me. Jake was my Service tech on this last visit and he accommodated me way above and beyond for the work that needed to...
Dealer Replied: Hi M Bona, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- October 17, 2025
Have purchased and serviced through Hendrik Mercedes for several years. From my original CPO purchase to ongoing maintenance and warranty issues they have always come through for me. Jake was my Service tech on this last visit and he accommodated me way above and beyond for the work that needed to...
Dealer Replied: Hi M Bona, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
DealerRater Review
- October 14, 2025
Very nice and modern showroom Also customer service.was very professional and welcoming, appointment was kept on time.
Dealer Replied: Hello Gena Plotnicki, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.
Cars.com Review
- October 14, 2025
Very nice and modern showroom Also customer service.was very professional and welcoming, appointment was kept on time.
Dealer Replied: Hello Gena Plotnicki, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.
DealerRater Review
- October 14, 2025
Jake was very friendly and efficient. He explained everything that was to be done and reviewed the final charges throughly. Great experience!
Dealer Replied: Jccarolina, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- October 14, 2025
Jake was very friendly and efficient. He explained everything that was to be done and reviewed the final charges throughly. Great experience!
Dealer Replied: Jccarolina, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
DealerRater Review
- October 08, 2025
Great service, provide easy to understand information, and John was great at communicating and explaining service recommendations!
Dealer Replied: Christine.fryecpo, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- October 08, 2025
Great service, provide easy to understand information, and John was great at communicating and explaining service recommendations!
Dealer Replied: Christine.fryecpo, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- October 08, 2025
Reviewed some cars online, I went into the dealership. Everyone was super welcoming and the dealership was very clean. I talked to parts about getting all weather floor mats. Max was very helpful and answered all my questions. 10/10 would recommend.
Dealer Replied: Tia, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Edmunds.com - Service Review
- October 07, 2025
Devin was extremely attentive and helpful to my situation when I came into the dealership. It was a seamless experience!
Replied: Hi Carly S, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- October 02, 2025
Wonderful experience thanks to our great advisor Savannah. From check in to pick up she kept us well-informed every step of the way. We will continue to use this Service Department for our future needs.
Dealer Replied: Hi Airstream Charlotte, your rating is very much appreciated by us here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you!
Edmunds.com - Service Review
- September 30, 2025
We always have a great experience when bringing our car in for service. Jake is always helpful, keeping us abreast of the status of the service and providing a loaner vehicle so our workdays continue uninterrupted. The service techs always provide a video review of areas being addressed so there are...
Replied: Hello Sonya L, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- September 26, 2025
Jake did a great job, as did the service team generally. On point, and on time.
Dealer Replied: Pdurham, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- September 26, 2025
Jake did a great job, as did the service team generally. On point, and on time.
Dealer Replied: Pdurham, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Edmunds.com - Service Review
- September 25, 2025
Appointment was at 9:00, vehicle was brought into th bay at 9:00 and Clifford kept me constantly informed on the progress.
Replied: James S, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Edmunds.com - Service Review
- September 25, 2025
Hendrick Mercedes of Independence offer best service. I deal with Jake Reeves all the time. He is a great service representative. He does everything to make sure your concern regarding service is taking care of. I recommend Hendrick Mercedes and specially Jake.
Replied: Hi Fouad R! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- September 23, 2025
Great experience as always. Savannah is amazing and so easy to work with. She is on top of everything and always has a smile! And knows what is needed to make each visit painless!
Dealer Replied: Jude, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- September 23, 2025
The sales associate, Nabs, was very responsive & helpful during the entire process. Plus, from my past experience I know Hendrick Motors of Charlotte always provides excellent service.
Dealer Replied: John Arthur Dail, it's experiences like yours that really keep us motivated!
Cars.com Review
- September 23, 2025
Cliff was personable, friendly and very knowledgeable. Great customer service. The dealership was clean and offered coffee , snacks and a variety of other beverages at no charge
Dealer Replied: Hello Matt, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- September 16, 2025
Outstanding! I took my vehicle in for routine maintenance. Cliff, my service representative was very friendly and helpful with my vehicle maintenance needs and explained them in clear and concise language.
Dealer Replied: Dino B, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Cars.com Review
- September 15, 2025
Excellent service and I was updated at all times. Cliff was a fantastic service technician and I will always bring my car here. Have never had bad experience
Dealer Replied: Hello Matthew Adam Saxonhouse, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
Cars.com Review
- September 15, 2025
Excellent service and quality workmanship! The facilities are incredible and the advisors are friendly and efficient. I really liked how they provided me accurate pricing and timely service?not to mention they washed and dried my vehicle without me asking.
Dealer Replied: Steven Verrone, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- September 13, 2025
Jake's team in the service dept is A++, I especially like the tech sending me a video of the car on the rack and under the hood. Showing me specifics on tires, brakes etc
Dealer Replied: Renee, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- September 13, 2025
Jake's team in the service dept is A++, I especially like the tech sending me a video of the car on the rack and under the hood. Showing me specifics on wear on tires, brakes etc. I feel very comfortable hitting the road after they have serviced, I know it is in good shape and road ready!
Dealer Replied: Renée, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- September 13, 2025
Jake's team in the service dept is A++, I especially like the tech sending me a video of the car on the rack and under the hood. Showing me specifics on wear on tires, brakes etc. I feel very comfortable hitting the road after they have serviced, I know it is in good shape and road ready!
Dealer Replied: Renée, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- September 09, 2025
If you work for a company or need fleet sales reach out to Stephanie to look at your corporate partnership benefits on new vehicles, parts and service. certain restrictions apply. but if you need anything this dealership, has you covered. New, used, parts and service. Hendrick Motors of...
Dealer Replied: Hi Cltsteph, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Cars.com Review
- September 09, 2025
If you work for a company or need fleet sales reach out to Stephanie to look at your corporate partnership benefits on new vehicles, parts and service. certain restrictions apply. but if you need anything this dealership, has you covered. New, used, parts and service. Hendrick Motors of...
Dealer Replied: Hi Cltsteph, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Cars.com Review
- September 09, 2025
Great experience-was able to get the price I budgeted for. Salesman was very informative and provided me with the customer service experience my husband and I expected.
Dealer Replied: Cherie M Legrande, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- September 04, 2025
I had a really great experience with my Service Advisor - Cliff. He was knowledgeable and courteous, I would work with Cliff again and would recommend him to others, as well.
Dealer Replied: Customer E63, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Cars.com Review
- September 03, 2025
Mr williams is the best service rep that the dealership has ever had. I requested service for 2 cars and they did service and recommended items that needed to be replaced
Dealer Replied: Hi Cj Lively, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- September 03, 2025
Miguel provided exceptional service every step of the way! He made the purchasing process a breeze and helped us identify the ideal car for our family. He has new clients for life!
Dealer Replied: Hi William Karl Schmitt! We're so happy we were able to help you out! We can't wait to see you again, have a great day.
DealerRater Review
- August 31, 2025
John Dwyer was a great help in getting me connected with the right salesperson, making my car purchase smooth and stress-free. His professionalism and genuine care stood out throughout the process. I would absolutely return to Hendrick Motors of Charlotte in the future and look forward to buying...
Dealer Replied: Rschlitz964, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Cars.com Review
- August 31, 2025
John Dwyer was a great help in getting me connected with the right salesperson, making my car purchase smooth and stress-free. His professionalism and genuine care stood out throughout the process. I would absolutely return to Hendrick Motors of Charlotte in the future and look forward to buying...
Dealer Replied: Rschlitz964, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Cars.com Review
- August 31, 2025
John Dwyer was a great help in getting me connected with the right salesperson, making my car purchase smooth and stress-free. His professionalism and genuine care stood out throughout the process. I would absolutely return to Hendrick Motors of Charlotte in the future and look forward to buying...
Dealer Replied: Robert S., we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please don't hesitate to reach out!
Edmunds.com - Sales Review
- August 31, 2025
John Dwyer was a great help in getting me connected with the right salesperson, making my car purchase smooth and stress-free. His professionalism and genuine care stood out throughout the process. I would absolutely return to Hendrick Motors of Charlotte in the future and look forward to buying...
Replied: Hi Mr. Schlitz, thanks for the all of the stars! Please don't hesitate to reach out to us if you need any further assistance.
DealerRater Review
- August 31, 2025
Patrick provides great service Very professional Takes very good care of the customer would highly recommend him as your service coordinator
Dealer Replied: Rdest, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- August 31, 2025
Patrick provides great service Very professional Takes very good care of the customer would highly recommend him as your service coordinator
Dealer Replied: Rdest, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
DealerRater Review
- August 29, 2025
Johnathan did an outstanding job. Did a great job of communicating and solving my problems.
Dealer Replied: Hi Wbritton, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- August 29, 2025
Johnathan did an outstanding job. Did a great job of communicating and solving my problems.
Dealer Replied: Hi Wbritton, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
DealerRater Review
- August 27, 2025
I dropped off my GLA for servicing at Hendrick Mercedes, it was my first time and we got Patrick as our was incredibly attentive and friendly. He was on top of us providing updates during and after service, and was overall wonderful to work with. I appreciated all of Patrick's help and will be...
Dealer Replied: Hi Andrea Prado, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- August 27, 2025
I dropped off my GLA for servicing at Hendrick Mercedes, it was my first time and we got Patrick as our was incredibly attentive and friendly. He was on top of us providing updates during and after service, and was overall wonderful to work with. I appreciated all of Patrick's help and will be...
Dealer Replied: Hi Andrea Prado, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Edmunds.com - Service Review
- August 27, 2025
Here’s a polished version you could use to complete your review: --- I had the privilege of working with Devin at Hendrick Mercedes during a recent service visit. His customer service was impeccable. He was very attentive to details, kept me updated throughout the process, and ensured everything...
Replied: Hi Sjoness, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- August 25, 2025
Very positive experience with Jake. Kept me up to date on status of car, friendly (customer oriented) and very knowledgeable. I would rate my experience a 10 out of 10.
Dealer Replied: John Rigsbee, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
DealerRater Review
- August 25, 2025
I specifically prefer Hendrick Mercedes for the customer service excellence that I receive from Patrick Bradey. Patrick is an outstanding service advisor. He goes above and beyond to address and satisfy all of my service needs. Patrick communicates with me timely and efficiently both when scheduling...
Dealer Replied: Charonnaharrod, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We appreciate your positive review about your recent experience with us!
Cars.com Review
- August 25, 2025
I specifically prefer Hendrick Mercedes for the customer service excellence that I receive from Patrick Bradey. Patrick is an outstanding service advisor. He goes above and beyond to address and satisfy all of my service needs. Patrick communicates with me timely and efficiently both when scheduling...
Dealer Replied: Charonnaharrod, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We appreciate your positive review about your recent experience with us!
DealerRater Review
- August 25, 2025
Always good service at this location. Car was towed in and they had to order parts, it was back in action quickly.
Dealer Replied: Thank you for this review! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- August 25, 2025
Always good service at this location. Car was towed in and they had to order parts, it was back in action quickly.
Dealer Replied: Thank you for this review! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- August 25, 2025
Super easy and fast! Great team. Great service. Great to work with. I would recommend them to anyone that is looking for a great service experience.
Dealer Replied: Dale Vermillion, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Cars.com Review
- August 20, 2025
Nabs did a great job from start to finish in making the overall purchase experience both pleasant and memorable. From providing helpful and accurate information prior to arrival at the dealership to his patient and kind assistance walking around the lot to find the right vehicle (for me) and...
Dealer Replied: Miketsai, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
DealerRater Review
- August 20, 2025
Nabs did a great job from start to finish in making the overall purchase experience both pleasant and memorable. From providing helpful and accurate information prior to arrival at the dealership to his patient and kind assistance walking around the lot to find the right vehicle (for me) and...
Dealer Replied: Miketsai, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Cars.com Review
- August 19, 2025
Appointment was scheduled promptly and work was performed great, as expected. Report was provided showing the issues with my car - which issues they suggested needed to be fixed now and which could wait for a later time.
Dealer Replied: Liz Marlow, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- August 18, 2025
I appreciate all of Clifford Williams help during my experience of needing a tow truck, service and being picked up at the airport. He?s a good representative for Mercedes-Benz.
Dealer Replied: Thomas Lucido, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- August 18, 2025
They stated it would take 2 hours and it did..The service manager was pleasant and efficient and kept us up to date on changes. They provided a video of thr other inspections they did
Dealer Replied: Anonymous, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
Edmunds.com - Service Review
- August 15, 2025
Cliff Williams was amazing during my service!! Everything went perfect, and he is a very kind gentleman!
Replied: Jasmine Dinh, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- August 12, 2025
My advisor is awesome! He treated me like family! He was very compassionate about my car needs. I didn?t have an appointment, but Devin got me in and out. I will tell all my friends about how professional he is and how he understood the need to have my car maintenance
Dealer Replied: 4matic, thanks for your praise and kind comments about our team. If you have any further questions, please don't hesitate to reach out!
DealerRater Review
- August 11, 2025
Cliff did a terrific job for us. We will be back and will ask for Cliff.
Dealer Replied: Jerry, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- August 11, 2025
Cliff did a terrific job for us. We will be back and will ask for Cliff.
Dealer Replied: Jerry, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- August 11, 2025
Cliff was an awesome client representative. He was courteous, attentive, and communicated well. The waiting area was comfortable and accommodations were even made so I could work while waiting.
Dealer Replied: Zanita Robinson, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- August 11, 2025
Everyone was very helpful and professional. They did a thorough inspection and shared with me they found. The items that need immediate attention and recommendations. The estimates discussed along with payment options. They did a excellent job.
Dealer Replied: Kevin, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- August 11, 2025
Paola has taken the Mercedes-Benz of Charlotte’s Instagram to another level. Her content is thoughtful and creative, highlighting the dealership’s personality while staying true to the Mercedes-Benz brand. The way she features staff, customers, and lifestyle is incredibly engaging
Dealer Replied: Hannah, we are so pleased you enjoyed our content at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything we can do for you.
Cars.com Review
- August 11, 2025
John was very professional and helpful. The dealership was extremely nice. Even the drinks and snacks were upscale! They made recommendations but were not pushy!
Dealer Replied: Melissa J Ewert, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We're looking forward to your next visit with us!
Cars.com Review
- August 10, 2025
Took my car in for an oil change everyone was good help and I was also updated as the tech Avian Craft was working on my vehicle. He let me know my tire was low on tread and about future services! This is where i’ll be coming from now on! Great Place to Go
Dealer Replied: Hello Denae R, thank you; we appreciate your feedback! We can't wait to see you again, have a great day.
Cars.com Review
- August 09, 2025
Patrick in service was great.Was able to get an apt same day for a battery.proactive and changed battery after 7 yrs.Bern a client for 40 yrs
Dealer Replied: Hi Sandra Hilton, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations and we really appreciate your loyalty! We can't wait to see you again, have a great day.
Cars.com Review
- August 08, 2025
Got an apr same day for a new battery. Patrick was great and very patient with me as I am an elderly lady!
Dealer Replied: Sanh11, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
DealerRater Review
- August 08, 2025
Got an apr same day for a new battery. Patrick was great and very patient with me as I am an elderly lady!
Dealer Replied: Sanh11, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- August 08, 2025
I will continue to use Mercedes-Benz - whether I have a problem with my car or have a request the dealership has never made me feel like I was annoying, always welcoming, accommodating, and very professional
Dealer Replied: Hi T Odom, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- August 07, 2025
Cliff went the extra mile on buffing out a scrape on my white 350E on his free time. He is the best service advisor I've ever had.
Dealer Replied: Deborah Currier, we're so glad that we were able to go above and beyond your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- August 06, 2025
The best Mercedes service department in the area. I always get great service and the quality of the repair is excellent.Would definitely return for service or repairs when needed.
Dealer Replied: Neal, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again!
DealerRater Review
- August 06, 2025
Hendrick Motors has always strived to provide exemplary service for my 2012 S350 since 2013 and they can be counted on to keep your baby in tip top condition.
Dealer Replied: Hi John, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- August 06, 2025
Hendrick Motors has always strived to provide exemplary service for my 2012 S350 since 2013 and they can be counted on to keep your baby in tip top condition.
Dealer Replied: Hi John, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- August 06, 2025
Excellent service from the time I made the appointment until repairs were completed. Service writer, Jonathan was easy to communicate with and kept me informed on status of repairs as they were being completed.
Dealer Replied: Hi Risa Saint Sing, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
DealerRater Review
- August 06, 2025
Tom Aumuller at Hendrick took incredible care of my family. We will be back for our next vehicle from Tom and his team.
Dealer Replied: Hi Wwhitley! We're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- August 06, 2025
Tom Aumuller at Hendrick took incredible care of my family. We will be back for our next vehicle from Tom and his team.
Dealer Replied: Hi Wwhitley! We're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- August 05, 2025
Excellent service. They kept me up to date on progress and had the car available at the promised time. I am very satisfied with all of the help I have had from this dealership.
Dealer Replied: Hello Mr Vernon L Krueger, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
DealerRater Review
- August 05, 2025
Great service department. Well run. Best in town. Savanah is a super service rep. Highly recommend.
Dealer Replied: Kshaw, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- August 05, 2025
Great service department. Well run. Best in town. Savanah is a super service rep. Highly recommend.
Dealer Replied: Kshaw, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- August 04, 2025
Jonathan is great to work with. he gets the job done as quick as he can to get our trucks back on the road.
Dealer Replied: Hi Chriss, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- August 04, 2025
Jonathan is great to work with. he gets the job done as quick as he can to get our trucks back on the road.
Dealer Replied: Hi Chriss, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- August 02, 2025
The service was excellent; everyone was very attentive and helpful throughout the entire purchasing process. I was impressed by the care and attention to detail. They exceeded my expectations! Thank you to the team at Hendrick Motors of Charlotte for the impeccable service. I am very satisfied with...
Dealer Replied: Hi Thais Dos Santos Molina Duran, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
DealerRater Review
- August 02, 2025
I worked with Patrick Bailey and he was EXCEPTIONAL! Kept me posted and made sure all my questions were answered. As far as the service, my tire light came on a day later and all 4 tires were low in air pressure. Found it odd that all four were registering 32…especially after I just had the B...
Dealer Replied: Weezyparsons, it's experiences like yours that really keep us motivated! If you would like for us to take a look at your tires/pressure, give us a call or stop by!
Cars.com Review
- August 02, 2025
I worked with Patrick Bailey and he was EXCEPTIONAL! Kept me posted and made sure all my questions were answered. As far as the service, my tire light came on a day later and all 4 tires were low in air pressure. Found it odd that all four were registering 32…especially after I just had the B...
Dealer Replied: Weezyparsons, it's experiences like yours that really keep us motivated! If you would like for us to take a look at your tires/pressure, give us a call or stop by!
Cars.com Review
- August 01, 2025
Jonathan, my service advisor, was friendly and very helpful! He took the time to explain the repairs needed, and he explained my options as well. this location always does an outstanding job of informing clients and keeping them updated on repairs needed.
Dealer Replied: Hello April Harrell Morciglio, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
DealerRater Review
- July 31, 2025
I scheduled an appointment for a B schedule last week. I was greeted by Ryder Mullis who was very nice and every step after that was handled with care and professionalism. I will only be taking my Mercedes to Hendrick Motors of Charlotte.
Dealer Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Cars.com Review
- July 31, 2025
I scheduled an appointment for a B schedule last week. I was greeted by Ryder Mullis who was very nice and every step after that was handled with care and professionalism. I will only be taking my Mercedes to Hendrick Motors of Charlotte.
Dealer Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Cars.com Review
- July 31, 2025
Paola is a true artist behind the scenes. The Instagram for Hendrick Motors of Charlotte Mercedes-Benz has never looked or felt better. She’s mastered the art of digital storytelling elevating not just the cars but the people and experiences that define the brand. It’s authentic, beautiful, and...
Dealer Replied: Justin Cortes, your wonderful feedback and rating mean a lot to us!!! Thank you so much😃
DealerRater Review
- July 31, 2025
Visited hendrick motors of Charlotte to get service on my vehicle. To say the least it was an amazing experience. I was greeted by Ryder Mullis; this young man is kind and very respectful! He helped me through the whole process from getting me connected with my advisor all the way until my vehicle...
Dealer Replied: Hi Cindy0192, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to pass your compliments along to the team!
Cars.com Review
- July 31, 2025
Visited hendrick motors of Charlotte to get service on my vehicle. To say the least it was an amazing experience. I was greeted by Ryder Mullis; this young man is kind and very respectful! He helped me through the whole process from getting me connected with my advisor all the way until my vehicle...
Dealer Replied: Hi Cindy0192, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to pass your compliments along to the team!
Cars.com Review
- July 31, 2025
Took my car in at Hendrick motors of Charlotte. It was such an easy going experience. I was greeted by Ryder Mullis; who was super kind and professional. He helped me get with my advisor and made sure I was well taken care of!
Dealer Replied: Cindy, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.
DealerRater Review
- July 30, 2025
Cliff is wonderful, knowledable great service. i switched to where Cliff is on Independant from Pineville. Independent dealer much better
Dealer Replied: Hi Glc 300 Hrb! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- July 30, 2025
Cliff is wonderful, knowledable great service. i switched to where Cliff is on Independant from Pineville. Independent dealer much better
Dealer Replied: Hi Glc 300 Hrb! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
DealerRater Review
- July 29, 2025
Good service, easy to get appointments, excellent feedback and solid work. Was impressed overall with thorough inspection of whole car, not just blindly doing one thing and ignoring others.
Dealer Replied: Pavel, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- July 29, 2025
Good service, easy to get appointments, excellent feedback and solid work. Was impressed overall with thorough inspection of whole car, not just blindly doing one thing and ignoring others.
Dealer Replied: Pavel, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Edmunds.com - Sales Review
- July 28, 2025
My salesman Conner at Mercedes was great. Everything was easy, well explained and we are happy with our purchase.
Replied: Jmart2075, we're glad to hear you enjoyed your visit! Reviews like this give us motivation and help us ensure we provide high-quality care.
Edmunds.com - Service Review
- July 26, 2025
VERY ATTENTIVE
Cars.com Review
- July 26, 2025
Savanah my service adviser was wonderful: professional, kept me informed and very personable. As a long time Mercedes?s owner, Hendrix? has never disappointed me? always great service!
Dealer Replied: Ann Mabe Newman, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Cars.com Review
- July 23, 2025
Hendrick Auto Mercedes provided the best car-buying experience I have ever had. All of the staff are courteous, professional, and did not pressure me into anything. The dealership is pristine and has all the customer amenities you could want. I worked with Wale and he was excellent. Helping me get...
Dealer Replied: Ryan Skibba, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact (Manager_Name & Phone) at your earliest convenience.
Cars.com Review
- July 11, 2025
Excellent service all around. Savannah always provides great customer service. Have been using this dealership for 15 years for new car purchases and servicing and will continue to use them.
Dealer Replied: Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- July 11, 2025
Had A-Service done on my 1-year-old 2024 GLE-450e with under 7,000 miles. Patrick Bradley was my Service Advisor, and he was great to deal with. He answered all my questions and kept me up to speed on the service while I waited in the customer lounge. It was a great visit, and Patrick is great to...
Dealer Replied: Jayski, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- July 09, 2025
Jonathan always takes good care of us. Hendrick is clean and the service is fast... I've never been disappointed. I would absolutely recommend Hendrick's service department.
Dealer Replied: Craig Johnson, we really appreciate your positive review! Craig Johnson, your wonderful feedback and rating mean a lot to us. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- July 09, 2025
The service provided was very good and on time. They also updated the recall on the solfware. At the end as usual, the wash the car. The wait g area is very confortable with amenities.
Dealer Replied: Hi Jimmy Enrique Gil, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- July 09, 2025
Everything went well, dealership clean, great selection of drinks and car wash was through. The waiting was a little noisy, but might have been because of one person using speaker phone
Dealer Replied: Rick Shane, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!
Cars.com Review
- July 08, 2025
I am always impressed with the Facilities and Service department at Hendrick Mercedes. In particular, my Service Advisor John D'Errico always does an exceptional job getting me in for services when it is convenient for me and taking care of my service needs quickly. Thank again John!
Cars.com Review
- July 08, 2025
The Service team at Hendrick BMW in Charlotte, and particularly my Service advisor John Paul Kemp, never fail to impress me with their friendliness, professionalism, and willingness to do whatever it takes to satisfy their customers. I always feel welcome and as if I am their top-priority no matter...
Dealer Replied: Hi Tobby S., thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- July 08, 2025
Had a bit of an emergency and Savannah helped me out. Professional, pleasant, and efficient... she was great! Got me back on the road in about an hour... and I did not have an appointment!
Dealer Replied: Mr. P., thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Service Review
- July 08, 2025
Had A-Service done on my 1-year-old 2024 GLE-450e with under 7,000 miles. Patrick Bradley was my Service Advisor, and he was great to deal with. He answered all my questions and kept me up to speed on the service while I waited in the customer lounge. It was a great visit, and Patrick is great to...
Replied: Jayski**, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- July 08, 2025
Jonathan was excellent as usual in taking care of my car repair and on time. He is very pleasant to work with and one of the best representatives I have ever had.
Dealer Replied: Hi John Stipp, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- July 07, 2025
I am very pleased with the customer services I receive from Jonathan Tothe, and the repairs of my Mercedes from Hendricks. Based on my satisfaction, I purchased a new E-350 Mercedes on 5/23/25. Justin Fieulleteau was the sales associate. He was excellent in every phase of the sales.Both Justin and...
Dealer Replied: Evelyn Harris Dillard, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!
Cars.com Review
- July 07, 2025
The entire team that works with our Service Rep Cliff are excellent, professional and informative!!!! The technician?s video communication is so helpful and Cliff?s caring professionalism allows you to feel certain that the repair you are paying for is being performed, unlike the South Charlotte...
Dealer Replied: Marvin Hackney, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- July 07, 2025
John D was great. Patent and knowledgeable. Very professional with heart to serve. Definitely made the experience pleasant I would recommend seeing John D at Hendricks Mercedes
Dealer Replied: Rxb, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- July 07, 2025
Pierce made our trade and purchase so enjoyable. He?s a pleasure to work with. Highly recommend him to anyone looking to buy a Mercedes.
Dealer Replied: Lars Hedenborg, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- July 07, 2025
Our salesperson, Miguel was fantastic. I highly recommend him. He was professional, polite and very helpful in our purchase.
Dealer Replied: Hi Kjg, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- July 07, 2025
Our salesperson, Miguel was fantastic. I highly recommend him. He was professional, polite and very helpful in our purchase.
Dealer Replied: Hi Kjg, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- July 03, 2025
jake has been and continues to be the best service coordinator i have ever had. Everything runs well when Jake is involved. I travel to Charlotte from Seabrook is for Jake and Hendrix
Dealer Replied: Hi Lamarr, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- July 02, 2025
Jake Reeves was great! Excellent communication, always keeping us up to date on what is going on with the car.
Dealer Replied: Hi James, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- June 30, 2025
Great service very attentive to the needs of the customer. Very attentive to the need of the vehicle. Recommendations made.
Dealer Replied: Corneliuss, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- June 30, 2025
Great service very attentive to the needs of the customer. Very attentive to the need of the vehicle. Recommendations made.
Dealer Replied: Corneliuss, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- June 28, 2025
Kylie was friendly, professional, and made check-in quick and easy. She set a great tone for my visit—super helpful and welcoming from the start. A true asset to the team!
Dealer Replied: J.michael, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- June 17, 2025
Hendrick is second to none ! Best dealership out there ..Service dept is always the best experience ...
Dealer Replied: Ken, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- June 17, 2025
Hendrick is second to none ! Best dealership out there ..Service dept is always the best experience ...
Dealer Replied: Ken, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- June 11, 2025
Our Service Advisor John was awesome! He quickly identified our problem and got it fixed! I highly recommend John and Hendrick Motors of Charlotte
Dealer Replied: Ashton.simpson, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- June 11, 2025
Our Service Advisor John was awesome! He quickly identified our problem and got it fixed! I highly recommend John and Hendrick Motors of Charlotte
Dealer Replied: Ashton.simpson, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- June 05, 2025
Great experience at Hendrick Mercedes in Charlotte where they were attentive from walk-in to drive out. Especially helpful was Hunter McCreery in Sales who went the extra mile to find what vehicle was a fit... test drives, detail, reaching agreement. Chris Minich helped seal the deal. Good follow up...
Dealer Replied: Nc911, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- June 05, 2025
Great experience at Hendrick Mercedes in Charlotte where they were attentive from walk-in to drive out. Especially helpful was Hunter McCreery in Sales who went the extra mile to find what vehicle was a fit... test drives, detail, reaching agreement. Chris Minich helped seal the deal. Good follow up...
Dealer Replied: Nc911, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- June 04, 2025
I’ve had a great relationship with my service advisor Johnathan.always a pleasure to have my car serviced.
Dealer Replied: Harper953, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- June 04, 2025
I’ve had a great relationship with my service advisor Johnathan.always a pleasure to have my car serviced.
Dealer Replied: Harper953, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- June 02, 2025
The service here is so great, Jake was my service advisor and made the whole process so easy!
Dealer Replied: Brett, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- June 02, 2025
Service was excellent, everything went smooth and was quick and easy. Jake was my advisor and was great!
Dealer Replied: James, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- June 02, 2025
Service was excellent, everything went smooth and was quick and easy. Jake was my advisor and was great!
Dealer Replied: James, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- June 02, 2025
Savannah was great she always goes above and beyond and has a smile on her face! Thank you Hendrick
Dealer Replied: Charlottegirl, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- May 23, 2025
Hendrick Motors always provides the best and quickest service for my Mercedes. Patrick keeps me up to date during the service and meets any requests that I may have.
Dealer Replied: Kendall Toineeta, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- May 23, 2025
Hendrick Motors always provides the best and quickest service for my Mercedes. Patrick keeps me up to date during the service and meets any requests that I may have.
Dealer Replied: Kendall Toineeta, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- May 20, 2025
I had a great experience, got an appointment quickly, the service was done in the time indicated and done well.
Dealer Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- May 20, 2025
I had a great experience, got an appointment quickly, the service was done in the time indicated and done well.
Dealer Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Cars.com Review
- May 14, 2025
Jake Reeves at Charlotte Mercedes Benz is an exceptional person. He assisted me in the service department with an unexpected issue. His smiling face throughout, he expedited the service with excellent repair and timing. I could not have had a better experience!
Dealer Replied: Debbie, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- May 10, 2025
I had an amazing experience at Hendrick Motors of Charlotte Mercedes Benz! The team was incredibly professional and welcoming, especially Rachel and Kylie in guest services. They went above and beyond to ensure I felt welcomed, answering all my questions with patience and expertise. The entire...
Dealer Replied: Hi Samuel, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Cars.com Review
- May 09, 2025
Jake Reeves is an excellent Service Advisor. I believe he will continue to climb the ladder at this dealership. Keep up the good work Jake.
Dealer Replied: We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- May 09, 2025
Service of car was excellent all issued were resolved to our satisfaction. Staff was professional.
Dealer Replied: Klecrone, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- May 09, 2025
Service of car was excellent all issued were resolved to our satisfaction. Staff was professional.
Dealer Replied: Klecrone, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Edmunds.com - Service Review
- May 09, 2025
Everyone late very helpful
Replied: Hi Phd Mobile, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- May 06, 2025
The service is high quality, they never tried to upsell me, i am kept posted as to the progress they are making, the waiting room is amazing, Jake, my service advisor is thorough and competent. The routine maintenance has kept my mercedes in perfect condition!
Dealer Replied: Rjnelsenrn, thanks for your praise and kind comments about our team. If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- May 06, 2025
The service is high quality, they never tried to upsell me, i am kept posted as to the progress they are making, the waiting room is amazing, Jake, my service advisor is thorough and competent. The routine maintenance has kept my mercedes in perfect condition!
Dealer Replied: Rjnelsenrn, thanks for your praise and kind comments about our team. If you have any further questions, please don't hesitate to reach out!
DealerRater Review
- May 06, 2025
Jake is a natural when it comes to customer service and taking care of the repair needs on my Mercedes.. I am very pleased with the overall experience I get every time I come in to see Jake. I take all of my 5 cars to him.. Thank you so much Jake! Keep up the great work.
Dealer Replied: Mariana.rago, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Cars.com Review
- May 06, 2025
Jake is a natural when it comes to customer service and taking care of the repair needs on my Mercedes.. I am very pleased with the overall experience I get every time I come in to see Jake. I take all of my 5 cars to him.. Thank you so much Jake! Keep up the great work.
Dealer Replied: Mariana.rago, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Edmunds.com - Service Review
- May 06, 2025
Clifford managed the maintenance task very professional, from inspecting and explain me the methods used and what the steps will be that his maintenance team will conduct. Timing, extra needs, supporting the customer with answers to any questions etc are given by him and making me feel in good...
Replied: Peter Mb Van, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Cars.com Review
- May 05, 2025
Justin, my sales representative, made the search and sales process transparent and top notch. Facilities are impressive. I was surprised how quickly the sales process took.
Dealer Replied: Jw, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- May 01, 2025
John kept me apprised of the status of my service. I was in and out in a timely manner. Any additional services were provided at that appointment.
Dealer Replied: K. Murray, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DealerRater Review
- April 30, 2025
Hunter did a wonderful job delivering my car to Chapel Hill and answering all of my questions. He was very friendly and extremely knowledgeable. Very quick to answer any questions or concerns I had. I would definitely recommend Hunter and Hendrick Motors.
Dealer Replied: Tobeychloe, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- April 30, 2025
Hunter did a wonderful job delivering my car to Chapel Hill and answering all of my questions. He was very friendly and extremely knowledgeable. Very quick to answer any questions or concerns I had. I would definitely recommend Hunter and Hendrick Motors.
Dealer Replied: Tobeychloe, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- April 25, 2025
My wife and I have been shopping for her new GLS 450 for a couple months now so we randomly stopped by on a Saturday morning. Greeted at the reception desk warmly, the service manager happened to greet us there also and our salesman handed us cold water bottles and off we went searching. Found...
Dealer Replied: Wesley Mills, we're glad to hear you enjoyed your visit. We look forward to your next visit! Take care!
DealerRater Review
- April 24, 2025
Savannah did a great job taking care of me and my van. She got me in & out with minimal delay.
Dealer Replied: Lmarlow, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Cars.com Review
- April 24, 2025
Savannah did a great job taking care of me and my van. She got me in & out with minimal delay.
Dealer Replied: Lmarlow, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
DealerRater Review
- April 24, 2025
Hendrick Motors has an outstanding service department. Process is always smooth. And usually have loaner cars available which is always a benefit when car is in shop for more than a quick service.
Dealer Replied: Kshaw, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- April 24, 2025
Hendrick Motors has an outstanding service department. Process is always smooth. And usually have loaner cars available which is always a benefit when car is in shop for more than a quick service.
Dealer Replied: Kshaw, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!
DealerRater Review
- April 23, 2025
Recently in with my GLC highly recommend Cliff and his team!! Service was expeditious and professional.
Dealer Replied: Glcforthewin, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- April 23, 2025
Recently in with my GLC highly recommend Cliff and his team!! Service was expeditious and professional.
Dealer Replied: Glcforthewin, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Edmunds.com - Service Review
- April 23, 2025
Recently came in for service on my GLC and Cliff and his team were amazing, prompt and professional. I can recommend this dealership, Cliff and his team enough!
Replied: Hi Matilyn, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Service Review
- April 22, 2025
Came in for a certain service on my car. It was done, and a recommendation on needing a new battery was noted, which I already knew about. No up saling on anything else. I loved it
Replied: Hi Michelle! We're so happy we were able to help you out! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- April 17, 2025
Outstanding service and will request cliff every time for service of my GLE AMG. Have had issues with Greensboro and prefer Charlotte for any kind of service
Dealer Replied: Liam, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- April 16, 2025
My service provider John was AMAZING!! He was really nice, super helpful and gave great communication. This was my first time coming here and it?s far from my house compared to Hendricks in Northlake but I will come back again thanks to John!!
Dealer Replied: Hi Vanessa Corley, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- April 15, 2025
Hendrick Mercedes in Charlotte is great for car buying and service!!! Service dept knows what they are doing and provide even a video of inspection points.
Dealer Replied: Gene, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- April 14, 2025
Very good customer service. Service adviser was very courteous and helpful..She met all my expectations.
Dealer Replied: Hi Shyamal, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- April 14, 2025
Very good customer service. Service adviser was very courteous and helpful..She met all my expectations.
Dealer Replied: Hi Shyamal, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- April 14, 2025
John Derico at Hendrick Mercedes is one of the best service advisors I’ve come across, he is knowledgeable about the vehicles, if he doesn’t know, he will go and speak to the mechanic. He is always willing to listen, and I really appreciate him.
Dealer Replied: Usla1, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- April 14, 2025
John Derico at Hendrick Mercedes is one of the best service advisors I’ve come across, he is knowledgeable about the vehicles, if he doesn’t know, he will go and speak to the mechanic. He is always willing to listen, and I really appreciate him.
Dealer Replied: Usla1, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DealerRater Review
- April 13, 2025
HMOC is the best dealer I’ve ever been to for service. The staff is amazing and Jonathan Toth is the best service advisor.
Dealer Replied: Ahgbenz, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- April 13, 2025
HMOC is the best dealer I’ve ever been to for service. The staff is amazing and Jonathan Toth is the best service advisor.
Dealer Replied: Ahgbenz, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- April 13, 2025
My engine light came on my car I called hendrick for an appointment for the repair Jake took care of the problem professionally and was very supportive and friendly answered all questions and concerns I recommend Hendrick to anyone with vehicle questions
Dealer Replied: Rhonda Smith Hall, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- April 11, 2025
Patrick took amazing care of me. I would recommend him to all of my family and friends. They even accommodated me with a loaner while I got my car serviced which helped me finished handling work in Charlotte.
Dealer Replied: Pat, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Edmunds.com - Service Review
- April 11, 2025
recently I took my car in for service, and I had the pleasure of working with [Mr. Edmunds]. From start to finish, he provided outstanding service and kept me informed about the condition of my vehicle. His knowledge and transparency made the entire process smooth and stress-free. It’s rare to find...
Replied: Hi Celest Mille, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- April 10, 2025
Top rated service for a top rated product. Videos from dealer showing car operating conditions after repairs. Exceptional waiting area; clean and sanitary with HOT COFFEE & Biscuits. Thanks Jake & Chris ?
Dealer Replied: Hi Keisha Waiters, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Edmunds.com - Service Review
- April 10, 2025
I cannot say enough about the outstanding service I received from Savannah. She is prompt when returning my calls, she explains everything to me and has my service experience the best. Hands down she understands I need a ride for cancer treatment and always has a loaner so I can get to chemotherapy
Replied: Hi Tracey2, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- April 09, 2025
Jonathan Toth always gets my Sprinter in and out as quickly as possible without compromising the quality of work. That makes me happy!
Dealer Replied: Hi Leo, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- April 09, 2025
Jonathan Toth always gets my Sprinter in and out as quickly as possible without compromising the quality of work. That makes me happy!
Dealer Replied: Hi Leo, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- April 08, 2025
I had a great experience from the moment I drove in the bay. Cliff was extremely helpful. The work was done in a timely manner. Can’t say enough nice things about my experience at Hendrick Mercedes
Dealer Replied: Garyovercash, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- April 08, 2025
I had a great experience from the moment I drove in the bay. Cliff was extremely helpful. The work was done in a timely manner. Can’t say enough nice things about my experience at Hendrick Mercedes
Dealer Replied: Garyovercash, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- April 08, 2025
Excellent service performed quickly by my Service Advisor, John D’Errico, who explained all procedures carefully and got the work done quickly.
Dealer Replied: Rvh, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- April 08, 2025
Excellent service performed quickly by my Service Advisor, John D’Errico, who explained all procedures carefully and got the work done quickly.
Dealer Replied: Rvh, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Service Review
- April 08, 2025
Easy maintenance. Service advisor and tech were prompt and clear on options. Everything went smoothly.
Replied: Hi, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Cars.com Review
- April 08, 2025
John was responsive and informative. Kept me informed of progress and delivered. Dealership is clean and efficient, with great place to wait. Professional and skilled staff.
Dealer Replied: Stanley Land, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- April 04, 2025
Good service at the Hendricks Mercedes dealership. Service representative was great and the service was completed as promised.
Dealer Replied: Hi Lloyd, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Cars.com Review
- April 04, 2025
Good service at the Hendricks Mercedes dealership. Service representative was great and the service was completed as promised.
Dealer Replied: Hi Lloyd, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Cars.com Review
- April 02, 2025
It?s was quick and smooth without any issue! Snacks was delicious and the water was nice! I always come back to the same dealership because how they give courtesy to their customer!
Dealer Replied: Hendriqueze Mcdonald, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- March 29, 2025
Annual service and inspection. Savannah was great to work with. I especially appreciated the pick up and deliver service. It was very helpful. Excellent customer service!
Dealer Replied: Gloria Sloan, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- March 24, 2025
I helped my mother build a new car at Hendrick Mercedes last fall with Nabs and it was a seamless process. Jonathan Toth is always so pleasant to work with which is not always the case when you are having your car serviced. He is so professional and helpful. I have worked with him for a few years...
Dealer Replied: Marcy Abbate, it's experiences like yours that really keep us motivated! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- March 21, 2025
I have been using this Mercedes service center for over 20 years. I have received excellent service since the day of purchase. Johnathan has been my service advisor and I am please with the service he has given me.
Dealer Replied: Asmoke8462, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- March 21, 2025
I have been using this Mercedes service center for over 20 years. I have received excellent service since the day of purchase. Johnathan has been my service advisor and I am please with the service he has given me.
Dealer Replied: Asmoke8462, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Edmunds.com - Sales Review
- March 19, 2025
Connor was so great to work with. Really advocates for his customers. Made the experience seemless
Replied: Hi Rosa, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Service Review
- March 18, 2025
I went for a schedule A service and was prompAtly greeted by Patrcick. There's complete transparency with both the service (floor to ceiling glass on the service floor) and fees! They have a resort style waiting room with complimentary refresments and a car wash! I was in and out before I knew it.
Replied: Hi Indigoth, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- March 18, 2025
I had an amazing experience at Hendrick Motors of Charlotte! From the moment I walked in, the staff made me feel welcome and valued. They offered Exceptional service and a fantastic overall experience ! I'll definitely be back.
Dealer Replied: Hi Becky C! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- March 17, 2025
Jonathan made our successful experience very easy very smooth!! I wish all service departments had The RICK HENDRICKS knowledge and experience!! We will be back as we?ve purchased over 400 vehicles from the HENDRICKS GROUP sine 1977
Dealer Replied: Richard Magliocca, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- March 15, 2025
We drive 2.5hrs and pass 2 Mercedes dealerships just to do business at Hendrick Motors of Charlotte. There Sales team is professional and knowledgeable. And Cliff Williams in the service department is why we keep coming back to both the dealership and brand. Kudos to Cliff and his team!
Dealer Replied: Hi Mike, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- March 10, 2025
I was pleased with the prompt service and cleanliness of the facility and the cheerfulness of the employees that I spoke with. I will most likely return to discuss a purchase of a new vehicle.
Dealer Replied: No Thanks, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.