Cars.com Review
- May 14, 2025
Jake Reeves at Charlotte Mercedes Benz is an exceptional person. He assisted me in the service department with an unexpected issue. His smiling face throughout, he expedited the service with excellent repair and timing. I could not have had a better experience!
Dealer Replied: Debbie, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- May 10, 2025
I had an amazing experience at Hendrick Motors of Charlotte Mercedes Benz! The team was incredibly professional and welcoming, especially Rachel and Kylie in guest services. They went above and beyond to ensure I felt welcomed, answering all my questions with patience and expertise. The entire...
Dealer Replied: Hi Samuel, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Cars.com Review
- May 09, 2025
Jake Reeves is an excellent Service Advisor. I believe he will continue to climb the ladder at this dealership. Keep up the good work Jake.
Dealer Replied: We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- May 09, 2025
Service of car was excellent all issued were resolved to our satisfaction. Staff was professional.
Dealer Replied: Klecrone, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- May 09, 2025
Service of car was excellent all issued were resolved to our satisfaction. Staff was professional.
Dealer Replied: Klecrone, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Edmunds.com - Service Review
- May 09, 2025
Everyone late very helpful
Replied: Hi Phd Mobile, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- May 06, 2025
The service is high quality, they never tried to upsell me, i am kept posted as to the progress they are making, the waiting room is amazing, Jake, my service advisor is thorough and competent. The routine maintenance has kept my mercedes in perfect condition!
Dealer Replied: Rjnelsenrn, thanks for your praise and kind comments about our team. If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- May 06, 2025
The service is high quality, they never tried to upsell me, i am kept posted as to the progress they are making, the waiting room is amazing, Jake, my service advisor is thorough and competent. The routine maintenance has kept my mercedes in perfect condition!
Dealer Replied: Rjnelsenrn, thanks for your praise and kind comments about our team. If you have any further questions, please don't hesitate to reach out!
DealerRater Review
- May 06, 2025
Jake is a natural when it comes to customer service and taking care of the repair needs on my Mercedes.. I am very pleased with the overall experience I get every time I come in to see Jake. I take all of my 5 cars to him.. Thank you so much Jake! Keep up the great work.
Dealer Replied: Mariana.rago, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Cars.com Review
- May 06, 2025
Jake is a natural when it comes to customer service and taking care of the repair needs on my Mercedes.. I am very pleased with the overall experience I get every time I come in to see Jake. I take all of my 5 cars to him.. Thank you so much Jake! Keep up the great work.
Dealer Replied: Mariana.rago, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Edmunds.com - Service Review
- May 06, 2025
Clifford managed the maintenance task very professional, from inspecting and explain me the methods used and what the steps will be that his maintenance team will conduct. Timing, extra needs, supporting the customer with answers to any questions etc are given by him and making me feel in good...
Replied: Peter Mb Van, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Cars.com Review
- May 05, 2025
Justin, my sales representative, made the search and sales process transparent and top notch. Facilities are impressive. I was surprised how quickly the sales process took.
Dealer Replied: Jw, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- May 01, 2025
John kept me apprised of the status of my service. I was in and out in a timely manner. Any additional services were provided at that appointment.
Dealer Replied: K. Murray, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DealerRater Review
- April 30, 2025
Hunter did a wonderful job delivering my car to Chapel Hill and answering all of my questions. He was very friendly and extremely knowledgeable. Very quick to answer any questions or concerns I had. I would definitely recommend Hunter and Hendrick Motors.
Dealer Replied: Tobeychloe, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- April 30, 2025
Hunter did a wonderful job delivering my car to Chapel Hill and answering all of my questions. He was very friendly and extremely knowledgeable. Very quick to answer any questions or concerns I had. I would definitely recommend Hunter and Hendrick Motors.
Dealer Replied: Tobeychloe, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- April 25, 2025
My wife and I have been shopping for her new GLS 450 for a couple months now so we randomly stopped by on a Saturday morning. Greeted at the reception desk warmly, the service manager happened to greet us there also and our salesman handed us cold water bottles and off we went searching. Found...
Dealer Replied: Wesley Mills, we're glad to hear you enjoyed your visit. We look forward to your next visit! Take care!
DealerRater Review
- April 24, 2025
Savannah did a great job taking care of me and my van. She got me in & out with minimal delay.
Dealer Replied: Lmarlow, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Cars.com Review
- April 24, 2025
Savannah did a great job taking care of me and my van. She got me in & out with minimal delay.
Dealer Replied: Lmarlow, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
DealerRater Review
- April 24, 2025
Hendrick Motors has an outstanding service department. Process is always smooth. And usually have loaner cars available which is always a benefit when car is in shop for more than a quick service.
Dealer Replied: Kshaw, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- April 24, 2025
Hendrick Motors has an outstanding service department. Process is always smooth. And usually have loaner cars available which is always a benefit when car is in shop for more than a quick service.
Dealer Replied: Kshaw, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!
DealerRater Review
- April 23, 2025
Recently in with my GLC highly recommend Cliff and his team!! Service was expeditious and professional.
Dealer Replied: Glcforthewin, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- April 23, 2025
Recently in with my GLC highly recommend Cliff and his team!! Service was expeditious and professional.
Dealer Replied: Glcforthewin, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Edmunds.com - Service Review
- April 23, 2025
Recently came in for service on my GLC and Cliff and his team were amazing, prompt and professional. I can recommend this dealership, Cliff and his team enough!
Replied: Hi Matilyn, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Service Review
- April 22, 2025
Came in for a certain service on my car. It was done, and a recommendation on needing a new battery was noted, which I already knew about. No up saling on anything else. I loved it
Replied: Hi Michelle! We're so happy we were able to help you out! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- April 17, 2025
Outstanding service and will request cliff every time for service of my GLE AMG. Have had issues with Greensboro and prefer Charlotte for any kind of service
Dealer Replied: Liam, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- April 16, 2025
My service provider John was AMAZING!! He was really nice, super helpful and gave great communication. This was my first time coming here and it?s far from my house compared to Hendricks in Northlake but I will come back again thanks to John!!
Dealer Replied: Hi Vanessa Corley, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- April 15, 2025
Hendrick Mercedes in Charlotte is great for car buying and service!!! Service dept knows what they are doing and provide even a video of inspection points.
Dealer Replied: Gene, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- April 14, 2025
Very good customer service. Service adviser was very courteous and helpful..She met all my expectations.
Dealer Replied: Hi Shyamal, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- April 14, 2025
Very good customer service. Service adviser was very courteous and helpful..She met all my expectations.
Dealer Replied: Hi Shyamal, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- April 14, 2025
John Derico at Hendrick Mercedes is one of the best service advisors I’ve come across, he is knowledgeable about the vehicles, if he doesn’t know, he will go and speak to the mechanic. He is always willing to listen, and I really appreciate him.
Dealer Replied: Usla1, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- April 14, 2025
John Derico at Hendrick Mercedes is one of the best service advisors I’ve come across, he is knowledgeable about the vehicles, if he doesn’t know, he will go and speak to the mechanic. He is always willing to listen, and I really appreciate him.
Dealer Replied: Usla1, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DealerRater Review
- April 13, 2025
HMOC is the best dealer I’ve ever been to for service. The staff is amazing and Jonathan Toth is the best service advisor.
Dealer Replied: Ahgbenz, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- April 13, 2025
HMOC is the best dealer I’ve ever been to for service. The staff is amazing and Jonathan Toth is the best service advisor.
Dealer Replied: Ahgbenz, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- April 13, 2025
My engine light came on my car I called hendrick for an appointment for the repair Jake took care of the problem professionally and was very supportive and friendly answered all questions and concerns I recommend Hendrick to anyone with vehicle questions
Dealer Replied: Rhonda Smith Hall, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- April 11, 2025
Patrick took amazing care of me. I would recommend him to all of my family and friends. They even accommodated me with a loaner while I got my car serviced which helped me finished handling work in Charlotte.
Dealer Replied: Pat, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Edmunds.com - Service Review
- April 11, 2025
recently I took my car in for service, and I had the pleasure of working with [Mr. Edmunds]. From start to finish, he provided outstanding service and kept me informed about the condition of my vehicle. His knowledge and transparency made the entire process smooth and stress-free. It’s rare to find...
Replied: Hi Celest Mille, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- April 10, 2025
Top rated service for a top rated product. Videos from dealer showing car operating conditions after repairs. Exceptional waiting area; clean and sanitary with HOT COFFEE & Biscuits. Thanks Jake & Chris ?
Dealer Replied: Hi Keisha Waiters, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Edmunds.com - Service Review
- April 10, 2025
I cannot say enough about the outstanding service I received from Savannah. She is prompt when returning my calls, she explains everything to me and has my service experience the best. Hands down she understands I need a ride for cancer treatment and always has a loaner so I can get to chemotherapy
Replied: Hi Tracey2, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- April 09, 2025
Jonathan Toth always gets my Sprinter in and out as quickly as possible without compromising the quality of work. That makes me happy!
Dealer Replied: Hi Leo, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- April 09, 2025
Jonathan Toth always gets my Sprinter in and out as quickly as possible without compromising the quality of work. That makes me happy!
Dealer Replied: Hi Leo, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- April 08, 2025
I had a great experience from the moment I drove in the bay. Cliff was extremely helpful. The work was done in a timely manner. Can’t say enough nice things about my experience at Hendrick Mercedes
Dealer Replied: Garyovercash, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- April 08, 2025
I had a great experience from the moment I drove in the bay. Cliff was extremely helpful. The work was done in a timely manner. Can’t say enough nice things about my experience at Hendrick Mercedes
Dealer Replied: Garyovercash, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- April 08, 2025
Excellent service performed quickly by my Service Advisor, John D’Errico, who explained all procedures carefully and got the work done quickly.
Dealer Replied: Rvh, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- April 08, 2025
Excellent service performed quickly by my Service Advisor, John D’Errico, who explained all procedures carefully and got the work done quickly.
Dealer Replied: Rvh, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Service Review
- April 08, 2025
Easy maintenance. Service advisor and tech were prompt and clear on options. Everything went smoothly.
Replied: Hi, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Cars.com Review
- April 08, 2025
John was responsive and informative. Kept me informed of progress and delivered. Dealership is clean and efficient, with great place to wait. Professional and skilled staff.
Dealer Replied: Stanley Land, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- April 04, 2025
Good service at the Hendricks Mercedes dealership. Service representative was great and the service was completed as promised.
Dealer Replied: Hi Lloyd, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Cars.com Review
- April 04, 2025
Good service at the Hendricks Mercedes dealership. Service representative was great and the service was completed as promised.
Dealer Replied: Hi Lloyd, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Cars.com Review
- April 02, 2025
It?s was quick and smooth without any issue! Snacks was delicious and the water was nice! I always come back to the same dealership because how they give courtesy to their customer!
Dealer Replied: Hendriqueze Mcdonald, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- March 29, 2025
Annual service and inspection. Savannah was great to work with. I especially appreciated the pick up and deliver service. It was very helpful. Excellent customer service!
Dealer Replied: Gloria Sloan, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- March 24, 2025
I helped my mother build a new car at Hendrick Mercedes last fall with Nabs and it was a seamless process. Jonathan Toth is always so pleasant to work with which is not always the case when you are having your car serviced. He is so professional and helpful. I have worked with him for a few years...
Dealer Replied: Marcy Abbate, it's experiences like yours that really keep us motivated! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- March 21, 2025
I have been using this Mercedes service center for over 20 years. I have received excellent service since the day of purchase. Johnathan has been my service advisor and I am please with the service he has given me.
Dealer Replied: Asmoke8462, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- March 21, 2025
I have been using this Mercedes service center for over 20 years. I have received excellent service since the day of purchase. Johnathan has been my service advisor and I am please with the service he has given me.
Dealer Replied: Asmoke8462, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Edmunds.com - Sales Review
- March 19, 2025
Connor was so great to work with. Really advocates for his customers. Made the experience seemless
Replied: Hi Rosa, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Service Review
- March 18, 2025
I went for a schedule A service and was prompAtly greeted by Patrcick. There's complete transparency with both the service (floor to ceiling glass on the service floor) and fees! They have a resort style waiting room with complimentary refresments and a car wash! I was in and out before I knew it.
Replied: Hi Indigoth, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- March 18, 2025
I had an amazing experience at Hendrick Motors of Charlotte! From the moment I walked in, the staff made me feel welcome and valued. They offered Exceptional service and a fantastic overall experience ! I'll definitely be back.
Dealer Replied: Hi Becky C! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- March 17, 2025
Jonathan made our successful experience very easy very smooth!! I wish all service departments had The RICK HENDRICKS knowledge and experience!! We will be back as we?ve purchased over 400 vehicles from the HENDRICKS GROUP sine 1977
Dealer Replied: Richard Magliocca, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- March 15, 2025
We drive 2.5hrs and pass 2 Mercedes dealerships just to do business at Hendrick Motors of Charlotte. There Sales team is professional and knowledgeable. And Cliff Williams in the service department is why we keep coming back to both the dealership and brand. Kudos to Cliff and his team!
Dealer Replied: Hi Mike, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- March 10, 2025
I was pleased with the prompt service and cleanliness of the facility and the cheerfulness of the employees that I spoke with. I will most likely return to discuss a purchase of a new vehicle.
Dealer Replied: No Thanks, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- March 08, 2025
Nabs was very helpful! Go see him! Very knowledgeable and accommodating. You won?t be disappointed with his service. I will be going back for all my service with them. James in the Business Office was great also!
Dealer Replied: Hi Tommi Michele Watson, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- March 07, 2025
Hunter was awesome! Great customer service, made me feel welcome and made the car buying experience easy
Dealer Replied: Db, we really appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Cars.com Review
- March 05, 2025
Patrick Bradey is very nice, helpful, and professional. He has always taken care of me and my S560 many times. I would recommend Hendrick Mercedes of Charlotte to any and everyone.
Dealer Replied: Hi 560, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- March 04, 2025
Good experience did what was needed would definitely do it again. Work was explain and complete wash and clean the vehicle took care of the interior
Dealer Replied: Hi Robert Prude, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Edmunds.com - Sales Review
- March 04, 2025
Conner was amazing. Made the process easy, fast and enjoyable! I would highly recommend using Conner. Cassidy was equally amazing. I can't thank them both enough for such a professional experience
Replied: Stephen, it's experiences like yours that really keep us motivated! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- March 03, 2025
All went well. Everyone was courteous and explained all the items that err needing attention!
Dealer Replied: Hi Cathy, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- March 03, 2025
All went well. Everyone was courteous and explained all the items that err needing attention!
Dealer Replied: Hi Cathy, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- February 28, 2025
Patrick was exceptionally helpful with describing the assessment, needed repairs, the status of progress, and he made me aware of the military discount Hendrick Mercedes applies.
Dealer Replied: Hendrick Mercedes, we're glad to hear you enjoyed your visit. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- February 25, 2025
10/10 highly recommended I had an amazing experience! Pierce was wonderful and made the process seamless. The whole staff took great care of me and I love my GLC!
Dealer Replied: Hi Devyn Moody Carman, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- February 25, 2025
Didn?t have to wait to long for service great service very clean and reliable customer service very nice advisor I will definitely give a call
Dealer Replied: Wendell Xavier Dupree, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Cars.com Review
- February 24, 2025
Good see Saad service advisor at Hendrick BMW. Absolutely top notch customer service! He’s extremely helpful
Dealer Replied: Tom Mckittrick, we are so pleased you enjoyed your visit! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- February 23, 2025
On a wild Friday afternoon my GLC was towed in with a flat tire in Uptown. Cliff was able to coordinate the tow truck, was able to get the tire replacement quickly and had the vehicle cleaned which was the cherry on top. 5 stars to Cliff and his team!!!
Dealer Replied: Matilyn, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- February 23, 2025
Top notch service! Recently was in for my A Service while conducting business with my Service Consultant Cliff Williams, we additionally chose to do wiper blades and found we needed tires. He was able to allocate us a loaner vehicle and complete all repairs in one visit. A wonderful experience
Dealer Replied: Dylan, thanks for your praise and kind comments about our team. Until the next time we meet, take care!
DealerRater Review
- February 22, 2025
Brought my SL 55 in for B Service, Cliff was great to do business with everything was streamlined and flawless.
Dealer Replied: Williamsc2188, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- February 22, 2025
Brought my SL 55 in for B Service, Cliff was great to do business with everything was streamlined and flawless.
Dealer Replied: Williamsc2188, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- February 22, 2025
Excellent facilities, amenities and the service department is top tier! We recommend Cliff for your service consultant he was kind very knowledgeable and streamlined the whole process!
Dealer Replied: Hi Lord, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Edmunds.com - Service Review
- February 22, 2025
The title to this review says it all. We can in with multiple concerns and Cliff was able to flawlessly deliver. We were do for our annual B Service additionally my wife had a curbed rim and I had accidentally dented a door with my golf bag. He had an AMG loaner vehicle available, service, wheel...
Replied: Hi Lord, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- February 18, 2025
The service visit was efficient. After a bit of a hiccup with a dealer cancelled appointment due to inclement weather, the people at Hendrick Motors - Mercedes-Benz, went the extra mile to attempt to make things right.
Dealer Replied: We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- February 18, 2025
The service visit was efficient. After a bit of a hiccup with a dealer cancelled appointment due to inclement weather, the people at Hendrick Motors - Mercedes-Benz, went the extra mile to attempt to make things right.
Dealer Replied: We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- February 18, 2025
Cliff, my service advisor, this time around was extremely thorough. He and his team addressed my concerns and false alarms with professionalism/courtesy. Provided a very comparable loaner too so that?s always a nice touch.
Dealer Replied: Pratik Luhadiya, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- February 15, 2025
Problem was fixed quickly and service people were nice! Wait for me to pick up the van after the close time. Thank Ms Savannah so much.
Dealer Replied: Hi Wl, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- February 13, 2025
I had an incredible experience at Hendrick Motors of Charlotte?s Mercedes-Benz Service department! When I walked in, the staff was friendly and incredibly professional. My service advisor, Jake, went above and beyond to ensure I received exactly what I needed. He kept me updated and ensured...
Dealer Replied: Tee Jones, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DealerRater Review
- February 13, 2025
I’ve been a loyal customer of this dealership since 2016 and I can honestly say that whatever concerns I have had the managers of this establishment has made sure I was satisfied when I left. Even if it took multiple times to handle my issues, they made sure I was happy with it.
Dealer Replied: Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!
Cars.com Review
- February 13, 2025
I’ve been a loyal customer of this dealership since 2016 and I can honestly say that whatever concerns I have had the managers of this establishment has made sure I was satisfied when I left. Even if it took multiple times to handle my issues, they made sure I was happy with it.
Dealer Replied: Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!
DealerRater Review
- February 11, 2025
Buying my first Mercedes from Hendricks Motors of Charlotte-Mercedes-Benz was an amazing experience.
Dealer Replied: Wonderousideas, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- February 11, 2025
Buying my first Mercedes from Hendricks Motors of Charlotte-Mercedes-Benz was an amazing experience.
Dealer Replied: Wonderousideas, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- February 10, 2025
Excellent service and customer experience Excellent service and customer experience Excellent service and customer experience Excellent service and customer experience Excellent service and customer experience
Cars.com Review
- February 08, 2025
Appreciate the dealership?s attention to detail and quality customer service. Making an appointment is easy and very comfortable lounge to wait while getting service.
Dealer Replied: Hi Shelia Kirkpatrick, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Edmunds.com - Service Review
- February 07, 2025
My service agent Cliff was very professional and knowledgeable. I will definitely continue to use this location for all future services.
Replied: Hi Moe Brown, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please don't hesitate to reach out!
Edmunds.com - Service Review
- February 05, 2025
Quick, efficient and professional service professional
Replied: Hi Andy*****, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- January 31, 2025
Hendrick always takes care of their customers. I want to also say I appreciate Jonathan for the help and always taking great care of me. He’s truly a professional, and always puts my mind at ease.
Dealer Replied: Hi Dave, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!
DealerRater Review
- January 30, 2025
Quick efficient service. No pressure . Great loaner car. I was very happy with the experience
Dealer Replied: Michbon58, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- January 30, 2025
Quick efficient service. No pressure . Great loaner car. I was very happy with the experience
Dealer Replied: Michbon58, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- January 26, 2025
Wale and Miguel was my sales rep. Their professionalism and courtesy is phenomenal. My family member purchased a Mercedes from Hendrick Motors 4 years ago and had the same wonderful experience. Thank you so much. Roy S Rogers
Dealer Replied: Roy S Rogers, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!
Cars.com Review
- January 25, 2025
Savannah has been our service advisor the entire time we have owned our Merecedes. She communicates well by keeping us informed during the entire process.
Dealer Replied: George Stephen Wyatt, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- January 21, 2025
Having been working with Hendrick Motors of Charlotte for 12 years now. Excellent customer service. Johnathon Toth was extremely helpful, professional and quick to communicate. Highly recommended.
Dealer Replied: Rob Thomas, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- January 21, 2025
Having been working with Hendrick Motors of Charlotte for 12 years now. Excellent customer service. Johnathon Toth was extremely helpful, professional and quick to communicate. Highly recommended.
Dealer Replied: Rob Thomas, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DealerRater Review
- January 21, 2025
Great service, facility, and service advisor. In and out as promised. Patrick did a super job.
Dealer Replied: Hi SCL, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Cars.com Review
- January 21, 2025
Great service, facility, and service advisor. In and out as promised. Patrick did a super job.
Dealer Replied: Hi SCL, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Edmunds.com - Service Review
- January 21, 2025
I have worked with Johnathon on many occasions. He has always been extremely professional, helpful and quick to communicate. He went well above and beyond when I brought my vehicle in for service in January of 2024.
Replied: Hi Rob Thomas, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- January 21, 2025
Knows what he is doing, great customer sercie, experience and knowledge on all MERCEDES
DealerRater Review
- January 21, 2025
Excellent customer service. I would highly recommend. Mitch and the rest of the staff were informative and knowledgeable .
Dealer Replied: Hi Momrose60, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. We'll pass your compliments along to Mitch, If you have any questions, we will be more than happy to assist you! Thank you again!
Cars.com Review
- January 21, 2025
Excellent customer service. I would highly recommend. Mitch and the rest of the staff were informative and knowledgeable .
Dealer Replied: Hi Momrose60, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. We'll pass your compliments along to Mitch, If you have any questions, we will be more than happy to assist you! Thank you again!
Edmunds.com - Service Review
- January 21, 2025
Had run flat tire puncture. Patrick and team did and outstanding job in quick time.
Replied: Screennmtex, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Service Review
- January 21, 2025
Everyone was friendly and helpful.
Replied: Hi SmittyT, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
DealerRater Review
- January 18, 2025
Recently purchased a 2024 Mercedes GLS 450 from Hendrick Mercedes in Charlotte, NC. Our sales expert (Nabs) was absolutely amazing - I highly recommend asking for him! He was super thorough, super responsive (even answering emails after hours) and never made me feel rushed. He had everything ready...
Dealer Replied: Hi Krd, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Cars.com Review
- January 18, 2025
Recently purchased a 2024 Mercedes GLS 450 from Hendrick Mercedes in Charlotte, NC. Our sales expert (Nabs) was absolutely amazing - I highly recommend asking for him! He was super thorough, super responsive (even answering emails after hours) and never made me feel rushed. He had everything ready...
Dealer Replied: Hi Krd, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Cars.com Review
- January 18, 2025
Recently purchased a 2024 Mercedes GLS 450 from Hendrick Mercedes in Charlotte, NC. Our sales expert (Nabs) was absolutely amazing - I highly recommend asking for him! He was super thorough, super responsive (even answering emails after hours) and never made me feel rushed. He had everything ready...
Dealer Replied: Kara Dail, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're looking forward to your next visit with us!
DealerRater Review
- January 18, 2025
Great communication, timely work, always done well. I would not go anywhere else for service
Dealer Replied: Rb, we're glad to hear you enjoyed your visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- January 18, 2025
Great communication, timely work, always done well. I would not go anywhere else for service
Dealer Replied: Rb, we're glad to hear you enjoyed your visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Edmunds.com - Sales Review
- January 18, 2025
Recently purchased a 2024 Mercedes GLS 450 from Hendrick Mercedes in Charlotte, NC. Our sales expert (Nabs) was absolutely amazing - I highly recommend asking for him! He was super thorough, super responsive (even answering emails after hours) and never made me feel rushed. He had everything ready...
Replied: Hi Karadail, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DealerRater Review
- January 15, 2025
Carly Laudermilk is an excellent service advisor. She is courteous, prompt, knowledgeable and shows genuine concern for the customer; she listens and is very professional. Before I left the dealership she personally reviewed the presenting issue with me and the resolution of the issue. My car was...
Dealer Replied: Joe, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're looking forward to your next visit with us!
Cars.com Review
- January 15, 2025
Carly Laudermilk is an excellent service advisor. She is courteous, prompt, knowledgeable and shows genuine concern for the customer; she listens and is very professional. Before I left the dealership she personally reviewed the presenting issue with me and the resolution of the issue. My car was...
Dealer Replied: Joe, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're looking forward to your next visit with us!
DealerRater Review
- January 15, 2025
Exceptional service and most courteous staff. Thanks to Clifford Williams all issues were solved in the fastest and most successful way.
Dealer Replied: Hi Tiborpflum34, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- January 15, 2025
Exceptional service and most courteous staff. Thanks to Clifford Williams all issues were solved in the fastest and most successful way.
Dealer Replied: Hi Tiborpflum34, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- January 15, 2025
Most knowledgeable, professional and courteous staff we have ever encountered in a dealership. The services rendered were to our utmost satisfaction.
Dealer Replied: Hi Tiborpflum34, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- January 15, 2025
Most knowledgeable, professional and courteous staff we have ever encountered in a dealership. The services rendered were to our utmost satisfaction.
Dealer Replied: Hi Tiborpflum34, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- January 14, 2025
Car maintenance is always a pain! But having Carly as my service advisor makes it a pleasant experience. She always greets me with a smile, goes out of her way to make sure all my needs are addressed, and gives me the true "Mercedes" white glove treatment. Can't say enough about this service...
Google Review
- January 14, 2025
The Hendrick Mercedes-Benz of Charlotte dealership has really stepped up their social media! Every post that Paola has created is well-curated, and she does an excellent job engaging with customers. It’s clear they value their online audience, and it makes following them a joy!
Response from the owner Replied: Ana Arrivillaga, thanks for your praise and kind comments about our team. We love that you noticed our Instagram and facebook pages! We value our clients onine and in house! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- January 14, 2025
I am beyond pleased and completely satisfied with my experience at the Mercedes-Benz dealership on Independence in Charlotte. From start to finish, the professionalism and attention to detail were second to none. If you own a Mercedes and want to trust your mechanic for a thorough, no-nonsense...
Response from the owner Replied: Jalen Maxwell, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- January 14, 2025
I had an exceptional experience because of Miguel Chirinos. He was introduced to me by Chris Minich who is equally acknowledged. Miguel is thorough, knowledgeable and attentive to details. He found the best car for me in every aspect including pricing, low mileage and suited to my needs. I highly...
Dealer Replied: Debbie, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Cars.com Review
- January 14, 2025
I had an exceptional experience because of Miguel Chirinos. He was introduced to me by Chris Minich who is equally acknowledged. Miguel is thorough, knowledgeable and attentive to details. He found the best car for me in every aspect including pricing, low mileage and suited to my needs. I highly...
Dealer Replied: Debbie, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- January 14, 2025
Response from the owner Replied: Hello, thank you for rating us so high! All the best!
Google Review
- January 14, 2025
Carly was an exceptional person to handle our express service—both timely and accurate.
Response from the owner Replied: Darren Mcdew, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- January 14, 2025
Ryder was especially welcoming and the whole team was super helpful! Would definitely recommend to anyone looking for great customer service.
Response from the owner Replied: Joel Hoffler, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- January 13, 2025
I had an exceptional experience with Carly Laudermilk at Hendrick Motors of Charlotte - Mercedes Benz. Carly?s professionalism, knowledge, and genuine care for her customers truly set her apart. She made the entire service experience smooth and stress-free, ensuring all my questions were answered...
Dealer Replied: Charlie Mayhone, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- January 13, 2025
I had an exceptional experience with Carly Laudermilk at Hendrick Motors of Charlotte - Mercedes Benz. Carly?s professionalism, knowledge, and genuine care for her customers truly set her apart. She made the entire service experience smooth and stress-free, ensuring all my questions were answered...
Dealer Replied: Charlie Mayhone, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Edmunds.com - Service Review
- January 13, 2025
I had an exceptional experience with Carly Laudermilk at Hendrick Motors of Charlotte - Mercedes Benz. Carly’s professionalism, knowledge, and genuine care for her customers truly set her apart. She made the entire service experience smooth and stress-free, ensuring all my questions were answered...
Replied: Cmayhone, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- January 11, 2025
I had an exceptional experience with Carly Laudermilk at Hendrick Motors of Charlotte - Mercedes Benz. Carly's professionalism, knowledge, and genuine care for her customers truly set her apart. She made the entire service experience smooth and stress-free, ensuring all my questions were answered...
Response from the owner Replied: Charlie Mayhone, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- January 10, 2025
I had an exceptional experience with Carly Laudermilk at Hendrick Motors of Charlotte - Mercedes Benz. Carly's professionalism, knowledge, and genuine care for her customers truly set her apart. She made the entire service experience smooth and stress-free, ensuring all my questions were answered...
Dealer Replied: Hi Charlie.mayhone, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- January 10, 2025
I had an exceptional experience with Carly Laudermilk at Hendrick Motors of Charlotte - Mercedes Benz. Carly's professionalism, knowledge, and genuine care for her customers truly set her apart. She made the entire service experience smooth and stress-free, ensuring all my questions were answered...
Dealer Replied: Hi Charlie.mayhone, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- January 09, 2025
Savannah is always incredibly helpful and knowledgeable. I completely trust what she tells me and would highly recommend anybody thinking about purchasing a car or needing service reaching out to Savannah.
Response from the owner Replied: Hi Colleen Essick, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- January 08, 2025
The sales representative, Connor Schwab did a great job listening to what I was looking for in my next car. He responded with a great option and a fair trade on my old vehicle. The overall process was really easy. I also appreciated how the staff worked together to explain the features of the...
Dealer Replied: Pds44, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- January 08, 2025
The sales representative, Connor Schwab did a great job listening to what I was looking for in my next car. He responded with a great option and a fair trade on my old vehicle. The overall process was really easy. I also appreciated how the staff worked together to explain the features of the...
Dealer Replied: Pds44, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- January 06, 2025
Great attention to detail and service by all the staff. Jake is amazing!
Response from the owner Replied: Holli P, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!
Google Review
- January 06, 2025
Response from the owner Replied: Henrique Oliveira, thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- January 06, 2025
Very professional and friendly service with well run organization and knowledgeable staff. Facilities were clean and comfortabl.
Dealer Replied: Hello Jdonatelli, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- January 06, 2025
Very professional and friendly service with well run organization and knowledgeable staff. Facilities were clean and comfortabl.
Dealer Replied: Hello Jdonatelli, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Google Review
- January 03, 2025
Response from the owner Replied: Maurice Andrews, thank you for sharing your positive experience! We can't wait to see you again, have a great day.
DealerRater Review
- January 03, 2025
Savannah did a great job for me. She was very attentive and followed through with a special request to clean my car.
Dealer Replied: Hi Mary, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- January 03, 2025
Savannah did a great job for me. She was very attentive and followed through with a special request to clean my car.
Dealer Replied: Hi Mary, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- January 02, 2025
Very bad service I have been trying to buy a vehicle from here for about a week and a half. No one returns my calls or texts I even tried calling the sales manager and still no luck. For a dealership that’s all about customer satisfaction they really need to do a better job
Response from the owner Replied: We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Sarah Kinard @ 704-972-5296. We look forward to hearing from you soon.
Google Review
- January 02, 2025
Tristan did an awesome job getting my car through Hendrick’s shop! I love coming here to get my car taken care of whenever I need something done. Hendrick’s Mercedes in Charlotte is a beautiful place to come and get top notch service, as well as all the representatives being very kind and helpful
Response from the owner Replied: Hello Justin Severs, thank you; we appreciate your feedback!
DealerRater Review
- January 02, 2025
Excellent service. All work done well. My service manager,Cliff, kept me informed of what was done and suggested what needed done in future. I’m very impressed with the entire process and will be happily return in the future.
Dealer Replied: Hi Jobriencrna, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- January 02, 2025
Excellent service. All work done well. My service manager,Cliff, kept me informed of what was done and suggested what needed done in future. I’m very impressed with the entire process and will be happily return in the future.
Dealer Replied: Hi Jobriencrna, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- January 01, 2025
Response from the owner Replied: Virendra Singh, thank you so much for your high rating!
Google Review
- December 31, 2024
Response from the owner Replied: Hi Cindy Garcia! We're so happy we were able to help you out!
Google Review
- December 31, 2024
Response from the owner Replied: Hi Selina, thank you so much for the lovely rating! Hope your day is fantastic!
Google Review
- December 31, 2024
Carly Laudermilk and the Hendrick Mercedes team has been great in getting me in and out for service and taking care of my automotive needs.
Response from the owner Replied: Calvin Kelley Sr., we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Google Review
- December 31, 2024
We had a great experience! Cliff was extremely helpful and did a wonderful job!
Response from the owner Replied: Hi Dulin Abney, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Google Review
- December 31, 2024
Cliff is great and easy to work with!
Response from the owner Replied: Hello Ashley Abney, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Google Review
- December 30, 2024
I went into the store earlier this week and Mia was super helpful and patient with me. She eased the process of getting a new car, with being knowledgeable about the vehicles and accommodating to my concerns. Highly recommend her service, she made this process stress-free and was very kind to us.
Response from the owner Replied: Larry Johnson, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 30, 2024
I had a wonderful experience at Hendrick motors of charlotte. My service advisor and technician Chris Proctor were a great team in getting my vehicle up to par and my car now runs like new! I been a customer for a few years and I'm never disappointed. Scheduling an appointment was easy and my loaner...
Response from the owner Replied: Chloe Proctor, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- December 30, 2024
Just bought our second Mercedes with Hendrick Motors and could not be happier with the experience. We worked with Nabyant Wagner and he was wonderful at making the process smooth and quick for our busy schedules. Highly recommend Hendrick, ask for Nabyant!
Response from the owner Replied: Sdc, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- December 30, 2024
Recently received my first service experience at Hendrick Motors of Charlotte, and Jonathan Toth took care of my needs promptly and professionally. This is my first Mercedes, and I’m enjoying the vehicle. The service experience makes it even more enjoyable. Thanks to all.John Phillips
Response from the owner Replied: John Phillips, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 30, 2024
As someone who absolutely hates the modern day buying experience I have to say, I'm impressed. I inquired online and within 20 mins I already had someone call, text, and send a personalized video of the car I was interested in. Miguel even recorded it in the pouring rain! When I came in Miguel was...
Response from the owner Replied: Andres Albarran, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- December 30, 2024
Cliff was amazing helping with a service request. Great experience and recommend working with him anytime you can.
Dealer Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Cars.com Review
- December 30, 2024
Cliff was amazing helping with a service request. Great experience and recommend working with him anytime you can.
Dealer Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Cars.com Review
- December 30, 2024
Staff was professional and knowledgeable. Comfortable, clean dealership. Was kept informed and all questions were answered.
Dealer Replied: Hi Mb Frau, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- December 30, 2024
Staff was professional and knowledgeable. Comfortable, clean dealership. Was kept informed and all questions were answered.
Dealer Replied: Hi Mb Frau, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- December 30, 2024
My visit was awesome. Carly is a great representative. I enjoyed working with her! She explained my B-Service to me to its entirety.
Dealer Replied: Hi Debra Sparks Chandler, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- December 30, 2024
My visit was awesome. Carly is a great representative. I enjoyed working with her! She explained my B-Service to me to its entirety.
Dealer Replied: Hi Debra Sparks Chandler, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Service Review
- December 30, 2024
Very professional staff and a comfortable waiting area made my experience pleasant. Cliff kept me informed and answered all questions to my satisfaction.
Replied: Layne Sabert, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- December 27, 2024
Service was amazing. Highly recommended Cliff Williams.
Response from the owner Replied: Amanda Pruitt, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz.
Google Review
- December 27, 2024
Service was great! I highly recommend Cliff.
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- December 26, 2024
My wife and I came to Hendrick earlier this week shopping for a new vehicle. I don’t normally leave reviews but the young lady Mia that helped us is TOP-NOTCH. I normally dread going car shopping, but I must say this is the first time where it was just so pleasant! Her calm demeanor and ability to...
Response from the owner Replied: Mario De Armas, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- December 24, 2024
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Lovely to see you had a great customer experience with us!
Google Review
- December 24, 2024
Every time I visit Hendrick Motors, I make sure to ask for Miguel Chirinos. He’s always helpful, honest, and a pleasure to work with.
Response from the owner Replied: Nicolle Vargas, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Google Review
- December 24, 2024
Thank you, Miguel Chirinos, for making my experience at Hendrick Motors so smooth and enjoyable. I couldn’t be happier with the service I received!
Response from the owner Replied: Scarlett Vargas, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- December 24, 2024
Miguel Chirinos at Hendrick Motors was incredible. His professionalism and expertise made all the difference. I’m thrilled with my purchase!
Response from the owner Replied: Jose Roberto Molleja Monjes, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- December 24, 2024
Best car dealership experience ever! Miguel Chirinos guided me through the entire process with patience and care. Thank you for everything!
Response from the owner Replied: Gladis Cordero, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. Thank you, and have a fantastic day!
Cars.com Review
- December 23, 2024
If you are looking for a good dealership to go to in Charlotte, this is the place to go! Technician Avian worked on my car and he did a phenomenal job! My car was done in a timely manner and, he provided me with a detailed video! Thank you guys.
Cars.com Review
- December 23, 2024
My tail light bulb was out and I took my vehicle to multiple shops. They just kept replacing the bulb. I took my vehicle to Hendrix motors of Charlotte, and technician Avian diagnosed my vehicle. He found a fuse was blown which caused the bulb to keep going out. He replaced the fuse, and I haven’t...
Google Review
- December 23, 2024
Nabyant Wagner is an amazing & wonderfulperson & Salesman. He helped me customize & order my 2025 Mercedes Benz G Wagon 63 AMG. I have been buying luxury vehicles for over 30 years. This has been one of most memorable experiences! Thank you Hendrick Mercedes Benz but especially Nabyant!
Response from the owner Replied: Brian A Blue, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 23, 2024
Response from the owner Replied: Richard Allen, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- December 22, 2024
Karen F is a professional. Only work with her on the Financials. If you need an extended Mercedes CPO warranty she will only sell you the Mercedes CPO warranty directly paid by Mercedes for any services carried out in the future without the dealer's upsell packages. Previous 50 and below owners know...
Google Review
- December 21, 2024
Jonathan Toth is the best when is comes to Sprinter based service. Very knowledgable, informative and responsive. The work is also done well.
Response from the owner Replied: Michael Brians, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- December 21, 2024
You could not ask for a better car buying experience than I just had with Miguel at Hendrick Motors Mercedes. He was knowledgeable and patient. No pressure of any kind. And actually he went beyond what was strictly necessary to help me adjust to my new car. Excellent experience all around.
Response from the owner Replied: Lee Lewis, thank you for your kind review; we are happy to pass along your comments to Miguel and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- December 21, 2024
My car had a weird noise suddenly occur, so I went directly to Hendrick Mercedes to see if they could inspect the vehicle. Savannah took care of me immediately and although I had to leave my vehicle for the repair, she went the extra mile to make all things work out great. Her customer care is...
Response from the owner Replied: Hi Kim Wilson, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 19, 2024
i love my new sprinter! i have Elkin to thank for it! made everything go so smooth.
Response from the owner Replied: Noemi Ninasebinch, thank you for your kind review; we are happy to pass along your comments to Elkin and the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- December 19, 2024
Tristan was very helpful and kind during my trip to MB Hendrick motors. Will be returning for certain!
Google Review
- December 18, 2024
Currently, I live closer to the Mercedes dealership in Asheville, NC. However, I still bring my 2022 Mercedes AMG to Hendrick Motors of Charlotte for all of my service needs. I feel confident on every visit that my vehicle is being serviced properly, and I also feel like a valued customer.I have to...
Response from the owner Replied: Maria Myers, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- December 17, 2024
Great service! Ask for Cliff Williams.. very personable & such a pleasant person..
Response from the owner Replied: Kathy Jaques, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 17, 2024
Had the best experience with Nabs (Nabyant) and Eric! They made the whole car buying process so smooth and stress free. Super patient, knowledgeable, and transparent. If you’re looking for a new car, I 110% recommend them. I’m beyond happy with my purchase!
Response from the owner Replied: Nae Paulk, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- December 17, 2024
Getting my cars serviced or purchased here is always easy and I couldn’t be happier. Tristan took excellent care of me in my visit last week!
Dealer Replied: Sasha, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- December 17, 2024
Getting my cars serviced or purchased here is always easy and I couldn’t be happier. Tristan took excellent care of me in my visit last week!
Dealer Replied: Sasha, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Google Review
- December 16, 2024
I had an excellent experience purchasing my Mercedes from Nabyant Wagner. His professionalism and knowledge made the process smooth and enjoyable. He was attentive to my needs, offering great service every step of the way. Highly recommend!
Response from the owner Replied: Hi Katelyn Truban, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We hope to see you soon!
Google Review
- December 15, 2024
Recently went in to purchase another vehicle for my business, and had an amazing experience. The atmosphere at the dealership was once again amazing! Especially Mia at the front desk who answered any confusion I had about my Mercedes Me Connect, she made the process so much easier! Highly recommend!
Response from the owner Replied: Hi Michael Morton, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Google Review
- December 14, 2024
Great experience very old school friendly.
Response from the owner Replied: Daniel Armstrong, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Google Review
- December 13, 2024
Response from the owner Replied: Thank you for such a great rating! Here at Hendrick Motors of Charlotte - Mercedes-Benz, we strive for excellence. Thank you for your business!
Google Review
- December 11, 2024
Response from the owner Replied: Thank you for such a great rating! Here at Hendrick Motors of Charlotte - Mercedes-Benz, we strive for excellence. Thank you for your business!
Google Review
- December 11, 2024
The entire car-buying process was seamless and impressively quick. Connor was extremely helpful, guiding us through the test drive and paperwork with ease. The whole purchase took less than 90 minutes. A special thank you to Connor for making this such a stress-free and efficient experience!
Response from the owner Replied: Hi Sri Ram, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- December 10, 2024
Since the moment we walked in everyone was so helpful. I just purchased my first Mercedes and the whole experienced was great! Our sales person Elkin Franco was so patient and very helpful! Definitely recommend you to come in and ask for Elkin!
Response from the owner Replied: Carla Rivero, thank you for your kind review; we are happy to pass along your comments to Elkin and the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- December 09, 2024
My first experience was horrible, how ever my recent experience with new advisor was great.
Response from the owner Replied: Eddie Allen, thank you for sharing your positive experience! We're so glad that we were able to provide a better expereince this time and trust that this will be the case in the future! Have a wonderful day!
Google Review
- December 07, 2024
I received excellent service from Mr. Elkin Franco. The business was closed without problems, all my doubts and concerns were clarified. Very good attention. I think it is important to highlight my good experience at the deeler and the good work of the employees. Recommended!!!Recibí un excelente...
Response from the owner Replied: Technofanaticus Colombia, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- December 06, 2024
My experience purchasing a vehicle at Hendrix Mercedes was exceptional! Justin F., my salesman, is professional, polite, knowledgeable and went out of his way to ensure a smooth and stress free experience. I highly recommend this dealership and salesman, Justin F. Thank you Justin and I LOVE my GLA!!!
Dealer Replied: Robins., we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- December 06, 2024
My experience purchasing a vehicle at Hendrix Mercedes was exceptional! Justin F., my salesman, is professional, polite, knowledgeable and went out of his way to ensure a smooth and stress free experience. I highly recommend this dealership and salesman, Justin F. Thank you Justin and I LOVE my GLA!!!
Dealer Replied: Robins., we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- December 06, 2024
Took my car in for an oil change everyone was good help and I was also updated as the tech Avian was working on my vehicle. He let me know my tire was low on tread and about future services! This is where i’ll be coming from now on!
Cars.com Review
- December 06, 2024
Hendrick Motors Of Charlotte is 5 stars! Brought my car in for an A service. I was greeted in the service lane and Tech Avian worked on my car. Great video with an overview of my car. Timing was also great thanks again HMOC.
Cars.com Review
- December 06, 2024
Getting my car serviced by the tech Avian is always quick as possible and i’ve never had any trouble. Thanks to the service team this is is always a soothing process! I will always come here. Go hendrick motors of charlotte!
Dealer Replied: L Burton, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- December 06, 2024
Getting my car serviced by the tech Avian is always quick as possible and i’ve never had any trouble. Thanks to the service team this is is always a soothing process! I will always come here. Go hendrick motors of charlotte!
Dealer Replied: L Burton, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Edmunds.com - Service Review
- December 06, 2024
Great experience every time I visit
Replied: Hi Centravac, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- December 05, 2024
Jonathan is great. Highly recommend.
Response from the owner Replied: Hi Jeffrey Lynch, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- December 04, 2024
I have been a client for 25 years and I have never been disappointed with the service, professionality, courteousness, and patience from all the staff.
Dealer Replied: Joel Wesley Thompson, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We appreciate your loyalty!! Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- December 04, 2024
I have been a client for 25 years and I have never been disappointed with the service, professionality, courteousness, and patience from all the staff.
Dealer Replied: Joel Wesley Thompson, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We appreciate your loyalty!! Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- December 04, 2024
Went out of their way to get me a car!! Jacob was awesome. Staff was great!
Dealer Replied: Hi Kenvian Helton, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- December 04, 2024
Went out of their way to get me a car!! Jacob was awesome. Staff was great!
Dealer Replied: Hi Kenvian Helton, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 04, 2024
Justin was amazing to work with! The process was smooth and easy. Best car buying experience that I have. Very happy driving away in my new GLS450!
Response from the owner Replied: Jen Hansen, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 04, 2024
Jacob Barnes was very professional & knowledgeable. Hands down would work with him again.
Response from the owner Replied: Hi Haras, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- December 03, 2024
Good, we were able to repair a long issue. The staff is very competent and service oriented.
Dealer Replied: Jerry Anderson, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- December 03, 2024
Good, we were able to repair a long issue. The staff is very competent and service oriented.
Dealer Replied: Jerry Anderson, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- December 03, 2024
Nabyant was incredibly helpful in guiding me to my dream car. His knowledge and professionalism made the entire car buying process enjoyable. The showroom and bathroom were clean, providing a pleasant atmosphere for browsing and making a decision. The staff was friendly and knowledgeable, and I...
Dealer Replied: Tee D. Jones, it's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- December 03, 2024
Nabyant was incredibly helpful in guiding me to my dream car. His knowledge and professionalism made the entire car buying process enjoyable. The showroom and bathroom were clean, providing a pleasant atmosphere for browsing and making a decision. The staff was friendly and knowledgeable, and I...
Dealer Replied: Tee D. Jones, it's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- December 03, 2024
Harrison Lanier at Hendrick Mercedes is the best auto sales person I have ever dealt with. I highly recommend him.
Response from the owner Replied: Landon Wyatt, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Edmunds.com - Sales Review
- December 02, 2024
Nabyant assisted me in finding my dream car. He is friendly, professional, and very knowledgeable. I highly recommend him if you’re looking for a luxury vehicle. Nabyant made my car-buying experience exceptional at Hendrick Motors of Charlotte - Mercedes-Benz. Please see him if you’re in the market...
Replied: Tdjones, it's experiences like yours that really keep us motivated! If you're ever in need of more help, please let us know!
DealerRater Review
- December 02, 2024
Jonathan was very helpful and kept me updated throughout the process. He informed of the procedure I had to take if I had to come back.
Dealer Replied: 06.dollop-firs, thanks for your praise and kind comments about our team. We're looking forward to your next visit with us!
Cars.com Review
- December 02, 2024
Jonathan was very helpful and kept me updated throughout the process. He informed of the procedure I had to take if I had to come back.
Dealer Replied: 06.dollop-firs, thanks for your praise and kind comments about our team. We're looking forward to your next visit with us!
Google Review
- December 02, 2024
I recently went to Hendrick Motors of Charlotte, and was pleasantly surprised at the professional yet caring demeanor. The receptionist, Mia, greeted me, answered all my questions patiently, and made sure I was comfortable throughout my visit. This left a lasting positive impression!
Response from the owner Replied: Mike Jacobs, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please don't hesitate to reach out!
Google Review
- December 02, 2024
Cliff was fabulous! Highly recommend going to see him at Hendricks Motors. 10/10 professional with high quality service.
Response from the owner Replied: Alexis Resides, it's experiences like yours that really keep us motivated! We do hope we can be of assistance in the future. Take care!
Google Review
- December 01, 2024
Exemplary service. Thank you, Cliff Williams.
Response from the owner Replied: Kristi P, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- December 01, 2024
I called to ask questions about a few different vehicles and got on Josh as a salesman. He was a very personable salesman and very knowledgeable. Too many people leave bad reviews today so I wanted to take this time to submit a nice one. Customer service is so important today and I want you to...
Response from the owner Replied: Hi Cheryl Maggioli, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- December 01, 2024
My experience purchasing a vehicle at Hendrix Mercedes was exceptional! Justin F., my salesman, is professional, polite, knowledgeable and went out of his way to ensure a smooth and stress free experience. I highly recommend this dealership and salesman, Justin F. Thank you Justin and I LOVE my GLA!!!
Response from the owner Replied: Robin White, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 30, 2024
I recently had my car in for service. Ryder Mullis greeted me and was very helpful during my visit.
Response from the owner Replied: Greg Mullis, thank you for your kind words and this wonderful review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Edmunds.com - Service Review
- November 29, 2024
Great service, my car have been service d by very happy and friendly guy called Edvinas he look after my car very professionally changed oil and filters as they promised, so definitely going back next time, thanks Edvinas B
Replied: Medardas, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're looking forward to your next visit with us!
Google Review
- November 29, 2024
Amazing experience! Cliff was very knowledgeable, friendly and informative. Will most definitely recommend Hendrick Mercedes to family and friends for their next service!
Response from the owner Replied: Hi Brooke Harris, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- November 29, 2024
We recently needed to take our GLC300 for service— As new parents preparing to travel with our newborn, we were understandably concerned about the condition of our vehicle. Hendrick’s dedication and attention to detail went far beyond our expectations.I spoke with a gentleman—Cliff and explained to...
Response from the owner Replied: Alsace Dickerson, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 29, 2024
Had a wonderful experience from start to finish. Cliff was super helpful in explaining everything needed and made the process easy. 10 out of 10 would recommend him as your advisor to work with and Hendrick Mercedes as the place to go for service!
Response from the owner Replied: Mattie Harris, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 29, 2024
Justin, thank you so much for helping my family and I find the piece to the puzzle from our vehicle nightmare to happy ever after. Being without a vehicle for a weeks, it was important to select something that met every element we wanted. From the very beginning you were extremely patient and...
Response from the owner Replied: Hi Kb, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 29, 2024
(Translated by Google) Excellent service, personal and very professional advice, I finally found someone who cares about customer satisfaction !!!(Original)Excelente servicio, asesoria personal y muy profesional, por fin encontre alguien que se preocupa por la satisfaccion del cliente!!!
Response from the owner Replied: Edwin Pedraza, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 29, 2024
Had the best experience with Elkin last week. He was very knowledgeable and not pushy. His goal was to make sure I was happy with the vehicle I was purchasing and it showed. Selection of vehicles was great.Thanks Elkin!
Response from the owner Replied: Krista Henard, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- November 29, 2024
I visited Mercedes to shop for a new Sprinter for my family, and from the start, Elkin was incredibly helpful and attentive to our needs. He worked with us on the numbers and provided some great incentives that were hard to pass up. We had a fantastic experience throughout the entire process, all...
Response from the owner Replied: Hi Anne Bowman, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 29, 2024
Elkin always helps us for service and sales. He helped us with the trade of our vehicle and gave us the best price without much problem. We can't wait to come pick up our new sprinterElkin siempre nos ayuda para servicio y ventas. Nos ayudó con el trade de nuestro vehículo Y nos dio el mejor precio...
Response from the owner Replied: Jose Gabriel, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please don't hesitate to reach out!
Google Review
- November 29, 2024
I had a great experience and support from Elkin on my last visit to Hendrick Motors. He is amazing knowledgeable around the models and helped me with I was after. I completely recommend his service.
Response from the owner Replied: Hello Rafael Calsavara, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!
Google Review
- November 29, 2024
Response from the owner Replied: Alice Wright, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- November 29, 2024
Elkin Franco helped us with the purchase of the sprinter. He answered our questions and gave us very good options. Very professional to do businessElkin Franco nos ayudó con la compra de la sprinter. Respondió nuestras preguntas y nos dio muy buenas opciones. Muy profesional para hacer negocio
Response from the owner Replied: Pauloshark22, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- November 29, 2024
Go see Cliff he’s Awesome he takes his time to explain what’s going on in a way that made it easy to understand. Always friendly with a smile on his face.
Response from the owner Replied: Hi Silvia Pena, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 29, 2024
Elkin, help make a decision buying a reliable vehicle to travel. Best decision I’ve ever made. Love my CLK250.Thanks, you the man.
Response from the owner Replied: Darryl Seegars, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- November 29, 2024
The service and attention are excellent, it's a great place to compare cars.
Response from the owner Replied: Hi David Gutierrez, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 29, 2024
Elkin franco is the best man he knows how to sell and have a good time and is direct and kind
Response from the owner Replied: Matias Vlogs Gg, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Google Review
- November 29, 2024
Elkin was amazing and made our experience like one we have never had before at any other dealership.
Response from the owner Replied: Kenny Cordova, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 29, 2024
Great service. I recommend cliff for your needs.
Response from the owner Replied: Matt Williams, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 29, 2024
I recently took my 2018 Mercedes Benz E300 in for the A service on November 25, 2024. My appointment was scheduled for 7:30 AM, and I was assisted by service advisor Savannah Kummelman. Upon my arrival, Savannah promptly took my keys and confirmed the purpose of my visit. In addition to the A...
Response from the owner Replied: Bobby Jones, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704-972-5296, we look forward to hearing from you soon.
Google Review
- November 29, 2024
Great service! Cliff gave in detail what my car needed and why. I felt taken care of and that what I was being told was true to what needed to be done at the time. He gave updates daily of what was happening and a solid timeline. 10 out of 10 definitely recommend Cliff and his team
Response from the owner Replied: Hi Hallie, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 29, 2024
Going to get your vehicle serviced is never my favorite errand to run but my most recent experience reminded me that good service is still around if you know where to find it. Cliff over at Hendrick’s Mercedes really understands and values the customer experience. He took great care of me and his...
Response from the owner Replied: Hi Dylan, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 29, 2024
Amazing experience Edvinas Buta serviced my car like a pro I am so glad about it and recommend him to everybody
Response from the owner Replied: Hi Medardas Buta, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 29, 2024
I’ve received a superb service here and am recommending anyone looking for a place where you are looked after. Eddy was very professional and sorted my car out speedily. Thank you
Response from the owner Replied: Gintare O, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- November 29, 2024
Purchased a second certified pre-owned BMW from Duane at Hendrick BMW. This time got an M Series. SOOoo much fun to drive. Bought a BMW four years ago and love it. (still have it, runs perfect). These folks are top notch. The whole buying experience has been fine. Recommend you shop here as this...
Response from the owner Replied: Hi John Cardozo, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Google Review
- November 29, 2024
Dustin M is the best. I am always confident that he will be thorough and offer the best mechanical solutions for my mercedes .
Response from the owner Replied: Laura Miller, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Google Review
- November 29, 2024
The entire staff at Hendrick Motors of Charlotte are great to work with. Elkin Franco has been exceptional to work with and I would rather work with him above any other. Thank you Elkin, you Rock!
Response from the owner Replied: Hi John Dever, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- November 28, 2024
Have purchased 2 Mercedes from Hendricks motors in Charlotte NC and have them do all my service which keeps them in good shape. Clifford williams is my customer representative and is a fabulous one
Dealer Replied: Hi Cynthia Lively, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- November 28, 2024
Have purchased 2 Mercedes from Hendricks motors in Charlotte NC and have them do all my service which keeps them in good shape. Clifford williams is my customer representative and is a fabulous one
Dealer Replied: Hi Cynthia Lively, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- November 27, 2024
My friend and I came in to get our car fixed and Tristan in the service department was wonderful to work with! Even tried to sell us on a second car!
Cars.com Review
- November 27, 2024
Tristan was very helpful in getting my car looked at and even showed me some options of cars he had for sale.
Cars.com Review
- November 26, 2024
Thanks for the key battery replacement and not cost. Elkin Franco was very helpful don’t hesitate to help
Dealer Replied: Hi Dario, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- November 26, 2024
Elkin Franco was wonderful with the information requested about the electric sprinter. Thank you for your help
Dealer Replied: Hi Ronald, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- November 26, 2024
Elkin Franco was wonderful with the information requested about the electric sprinter. Thank you for your help
Dealer Replied: Hi Ronald, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- November 25, 2024
Miguel was awesome. Very kind person. I would recommend him everytime. Thanks again and it was great meeting you
Dealer Replied: Hi Gtomaninnc, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!
Cars.com Review
- November 25, 2024
Miguel was awesome. Very kind person. I would recommend him everytime. Thanks again and it was great meeting you
Dealer Replied: Hi Gtomaninnc, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!
Google Review
- November 23, 2024
Response from the owner Replied: Jerry Jackson, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 23, 2024
Thanks to Elkin, my experience at Hendrick was much better than any prior.I will definitely make sure he is there next time I need anything.
Response from the owner Replied: Hi Nikolina Gagic, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope you have a great day!
Google Review
- November 23, 2024
Went to Hendrick Mercedes Benz on independence Blvd to browse around and get a feel of what I was looking for. I can say I got the whole package! Luxury - confort - accountability and best customer service. As I was looking I was approached by a very helpful and amazing person. He was very...
Cars.com Review
- November 23, 2024
Savanna was great to deal with, she was professional, pleasant and knowledgeable.
Google Review
- November 22, 2024
Great dealership! Fantastic service and attentive staff. We arrived with a goal for our new car, and Justin found exactly what we wanted. This was a no-pressure, enjoyable experience.
Response from the owner Replied: Matthew Jones, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- November 22, 2024
Miguel was super helpful and knowledgeable. He made the buying process very smooth and made me feel like I got a great deal on my new Mercedes. Will definitely come back to this dealership whenever I want to trade in for something else.
Response from the owner Replied: Bogdan Luchian, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 22, 2024
Response from the owner Replied: Thank you for the positive review; I will be sure to share it with the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Take care!
DealerRater Review
- November 22, 2024
Carly was great, timely, pleasant, and waited longer than I thought it would be but I was OK
Dealer Replied: Pdquacken90, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- November 22, 2024
Carly was great, timely, pleasant, and waited longer than I thought it would be but I was OK
Dealer Replied: Pdquacken90, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- November 22, 2024
I am happy to service my Benz glc 300 here, they explain the issue and fixing properly.they are doing excellent service
Response from the owner Replied: Hi Saravanan Mani, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- November 21, 2024
I was getting ready to take an family road trip and wanted to make sure my car was 100% before leaving. I took my car to Hendrick Motors of Charlotte, Avian Craft did the full inspection on my vehicle and assured me i was ready to go! Best of all this service was free! Thanks you guys!
Google Review
- November 21, 2024
Got my car towed in here on a Wednesday after a blowout, everyone was super helpful! Technician Avian peformed my tire replacement that same day and had my car ready to go! Couldnt ask for better service thanks again you guys!
Response from the owner Replied: Hi Tyrese Mackey, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 21, 2024
Took my car in for an oil change everyone was good help and I was also updated as the tech Avian was working on my vehicle. He let me know my tire was low on tread and about future services! This is where i’ll be coming from now on!
Response from the owner Replied: Hi Deja Johnson, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!
Google Review
- November 21, 2024
John was very professional and friendly. He was helpful and made it a smooth process.
Response from the owner Replied: Hi Tracey Pearson, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- November 20, 2024
great sales person, funny, and helped us buy a car without any complications. his name was elkin franco
Response from the owner Replied: Camila Rodriguez, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Thank you for taking the time out of your day to leave us with feedback! We look forward to serving you again!
DealerRater Review
- November 20, 2024
Very professional and friendly. Thank you for offering everything we needed to get our work done!
Dealer Replied: Lucian5234, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- November 20, 2024
Very professional and friendly. Thank you for offering everything we needed to get our work done!
Dealer Replied: Lucian5234, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- November 19, 2024
Outstanding support and professionalism as Jacob met the needs in my purchasing experience
Google Review
- November 19, 2024
Been working with Elkin Franco for a least 10 year. As a delivery driver I tell he has an outstanding customer service. Every time i delivery to one of his customer they always has great thighs to say about him . I am very proud of been part of been part of his team.
Response from the owner Replied: Hi Ronnie Michaels, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- November 19, 2024
Cassidy was courteous and most professional with regard to the purchasing of new vehicles. She listens and understands the needs of her clients. I would highly recommend her to anyone interested in purchasing a Mercedes Benz at Hendricks.
Response from the owner Replied: Hi Bill Sorvillo, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- November 19, 2024
What good service I received from Elkin Franco when purchasing my van, excellent information, the process was fast and without problems, everything within the agreed times, I really felt very cared for, highly recommended....Que buen servicio recibí de parte de Elkin Franco al comprar mi van,...
Response from the owner Replied: Juan Andres Gomez, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 19, 2024
Chris Biche is a great service advisor taking time to help me plan in advance for best service appointment day/time, arrange loaner, advise on progress and completion of work, and making my experience efficient and high quality.
Response from the owner Replied: Alex Deaton, thank you for your kind words and this wonderful review! We'll pass it along to Chris and the team. We hope you have a wonderful weekend!
Google Review
- November 19, 2024
Joey Seay and his parts team are the best to deal with!We use a lot dealerships to get parts in our business, and HMOC is the most consistent and proficient.Joey, Max, Gary, and John on the wholesale side are true professionals and always friendly.
Response from the owner Replied: Hi Startech Imports, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- November 19, 2024
Servicing here is always a breeze! Tristan took excellent care of my vehicle when it came in for service! I will be coming back and always expecting a pleasant visit.
Dealer Replied: Hi Jacob Langley, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- November 19, 2024
Servicing here is always a breeze! Tristan took excellent care of my vehicle when it came in for service! I will be coming back and always expecting a pleasant visit.
Dealer Replied: Hi Jacob Langley, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- November 18, 2024
Miguel Chirinos really knows how to treat customers. Their attention to detail and kindness made my experience at Hendrick Motors unbeatable.Miguel Chirinos realmente sabe cómo tratar a los clientes. Su atención al detalle y su amabilidad hicieron que mi experiencia en Hendrick Motors fuera...
Response from the owner Replied: Kimberly Vasquez, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thanks again for the recommendation, and have an amazing day!
Google Review
- November 18, 2024
Miguel Chirinos took the time to listen to my needs. I couldn't be happier with my purchase.Miguel Chirinos se tomó el tiempo para escuchar mis necesidades. No podría estar más feliz con mi compra.
Response from the owner Replied: Hi José Verde, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 18, 2024
What I value most about Miguel Chirinos is his honesty. He presented me with all the options without hiding anything and helped me make an informed decision. Highly recommended.Lo que más valoro de Miguel Chirinos es su honestidad. Me presentó todas las opciones sin esconder nada y me ayudó a tomar...
Response from the owner Replied: Hi Luisanny Rojas, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- November 18, 2024
Miguel Chirinos made the entire purchasing process much easier than I expected. He was honest, clear and I never felt pressure to make a decision. I would definitely shop with him again.Miguel Chirinos hizo todo el proceso de compra mucho más fácil de lo que esperaba. Fue honesto, claro y nunca...
Response from the owner Replied: Keimber Moisés, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- November 18, 2024
If you are looking for someone who really understands what you need, Miguel Chirinos is your person. He explained everything to me in detail and made me feel confident in my choice.Si buscas alguien que realmente entienda lo que necesitas, Miguel Chirinos es tu persona. Me explicó todo con detalle y...
Response from the owner Replied: Francis Escalona, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 18, 2024
Worst service dealership ever. Check engine light was on consistently for 2 years and was never corrected. Paid over $8,000 to get the turbo piece fixed and was told today that I need the part fixed again. Manager said there is nothing they can do.
Response from the owner Replied: Ashley Jeffries, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Sarah Kinard at 704-972-5296! Thank you for your time and we look forward to hearing from you soon.
Google Review
- November 17, 2024
I purchased a new Mercedes last week from Justin Fieulleteau at Hendrick on Indep Blvd. It was the best experience I've had purchasing a car. Justin was patient, and not pushy. The entire process was very professional. I love my new car.
Response from the owner Replied: Deborah Currier, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 16, 2024
Hendrick staff continue to be friendly, courteous, and professional. I am a 20+ year customer and plan to be a customer of Hendrick for another 20 years!
Response from the owner Replied: Joel Wesley Thompson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. Thank you for taking the time out of your day to leave us with this awesome feedback! We appreciate your loyalty!
Google Review
- November 16, 2024
Response from the owner Replied: Brian Pinckney, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- November 15, 2024
Good service except my safety feature that activates when your car is to close to another car has become more sensitive and will stop you for no reason almost causing me to crash.
Dealer Replied: We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- November 15, 2024
Good service except my safety feature that activates when your car is to close to another car has become more sensitive and will stop you for no reason almost causing me to crash.
Dealer Replied: We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Edmunds.com - Service Review
- November 15, 2024
I've been to numerous garages over the years-dealerships and shops. Hendrick is a nice place, and the service is always worry free. Patrick took care of me most recently. Nice guy, happy to help with anything. Really, I've had a great experience with all of the staff.
Replied: Hi Customer, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!
Google Review
- November 15, 2024
Jake Reeves killed it! I brought my 2008 CLK class in for service (needed a lot of work) and he overnighted all the parts needed to get me up and out of there early afternoon the next day! Every single time that myself or others need service for their Mercedes, I'm going straight to Jake! 11/10.
Response from the owner Replied: Conor Coughlin, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
Google Review
- November 14, 2024
Service department drops balls. Far from a premium experience.
Response from the owner Replied: Hi Mitchell, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. Would you mind giving us a call so that we may discuss it with you further? Please contact Sarah Kinard at 704-972-5296 at your convenience. Thank you!
DealerRater Review
- November 14, 2024
Cliff was excellent. He kept me updated with everything going on and the techs did a great job working on my car. Definitely recommend Cliff!!
Dealer Replied: Jalen L, it's experiences like yours that really keep us motivated! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- November 14, 2024
Cliff was excellent. He kept me updated with everything going on and the techs did a great job working on my car. Definitely recommend Cliff!!
Dealer Replied: Jalen L, it's experiences like yours that really keep us motivated! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 14, 2024
My experience with Hendrick Charlotte was amazing. From Eric getting everything together so meticulously, to Cass, the finance manager, being on top of the ball. I feared a long day at the dealership but it was in and out.(Nabs) Nabyant, my direct sales guy was awesome. Very thorough and...
Response from the owner Replied: Hi Lj W, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 13, 2024
Response from the owner Replied: Lynette Cornelius, thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 13, 2024
I had an amazing experience with the technician Avian! He was patient and understanding. He even provided me with a detailed video and his service was quick! Thank you guys so much! I will be coming back for future services.
Response from the owner Replied: Hi Diamond Mackey, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
DealerRater Review
- November 13, 2024
Cliff was excellent, very quick and professional. My wait time was minimal and the communication was great.
Dealer Replied: Hi Mike, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- November 13, 2024
Cliff was excellent, very quick and professional. My wait time was minimal and the communication was great.
Dealer Replied: Hi Mike, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- November 13, 2024
My tail light bulb was out and I took my vehicle to multiple shops. They just kept replacing the bulb. I took my vehicle to Hendrix motors of Charlotte, and technician Avian diagnosed my vehicle. He found a fuse was blown which caused the bulb to keep going out. He replaced the fuse, and I haven’t...
Response from the owner Replied: Hi Mz Teezy, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 12, 2024
i had an amazing experience at hendrick motors of charlotte, i was greeted by ella hicks who was so kind and helpful she helped me with all of my mercedes ME questions and directed me back to the parts as well as offering me a snack and drink!!! i would for sure recommend this dealership to anyone...
Response from the owner Replied: Danielle Smith, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- November 12, 2024
There are good car service advisors and then there are the truly excellent Car Service Advisors who go above and beyond. Hendrik Mercedes-Benz, Charlotte has one of this truly excellent advisors in Kristan Stanislaus. I have had two service appointments within the last the last 9 months, one regular...
Response from the owner Replied: Glen Graham, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- November 12, 2024
Amazing experience at Mercedes!Miguel was absolutely amazing and helpful. He answered all the questions I had and he help me choose my dream car! ✨ Definitely the guy for you if you are thinking about getting a Mercedes! Will definitely recommend! 100/10! 💖
Response from the owner Replied: Maria Lopez, it's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 12, 2024
Got in my car monday and the tire pressure light was on, I wasn’t sure if I had an nail or not. I went in to Hendrick Motors Of Charlotte Technician Avian Craft looked over my tires made sure everything was fine set the tire pressure and filled all fluids. Thanks you guys.
Google Review
- November 12, 2024
I took my car in for an oil change, and everyone was friendly! I was updated as the tech, Avian, worked on my vehicle. He let me know my tire was low on tread and about future services! Thank you, guys, for your kindness and speedy services!
Response from the owner Replied: Hi Azariah Richardson, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 12, 2024
Jake was Advisor at Hendrick Motors. He took the time and went over my service, explained inspection that was preformed and advised of future options for any of service that is needed.
Response from the owner Replied: Harold Ransom, we're glad to hear you enjoyed your visit. We do hope we can be of assistance in the future. Take care!
Google Review
- November 12, 2024
My experience at the dealership has been amazing, everybody is a great teammate and we all help each other. I am truly grateful for being part of Hendrick Motors of Charlotte Mercedes Benz. #1 Lets gooo team Hendrick!!
Response from the owner Replied: Miguel Chirinos, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- November 12, 2024
Thank you very much Miguel Chirinos for the advice and your incredible attention! You answered all my questions in a timely manner and gave me the best options for me, a super-trained Hendrick Motors team! A total success!Muchas gracias Miguel Chirinos por el asesoramiento y tú increíble atención!...
Response from the owner Replied: Hi Luis Piña, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- November 12, 2024
Miguel, helped me with getting my vehicle appraised, I was thinking of trading my ford fusion in for a Mercedes, but was always to intimidated to stop in. Even though I didn’t buy due to negative equity, I know what I need to work towards. Miguel took his time to explain to me what negative equity...
Response from the owner Replied: Hi Forrest Wilkins, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 12, 2024
Highly professional Mercedes service. While waiting for your car - you are updated as to service status and potential needs. I was highly impressed with the video showing the condition of the car - the good and the bad, texted to me while I was comfortably enjoying the customer lounge area. When...
Response from the owner Replied: Hi John Adams, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 12, 2024
I had an excellent experience working with Miguel @ Hendrick. The setup of the showroom was sweet. He walked me through options and was very knowledgeable with all the new models. They have every option available for a luxury vehicle very close to one another. Dealership was nice, and Miguel ...
Response from the owner Replied: Hi Robert Davis, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 12, 2024
Miguel is my guy anything you need you can definitely count on him!! I refer everyone to see him, he actually cares. Ask for Miguel C.
Response from the owner Replied: Hi Icbmm, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- November 12, 2024
Miguel Chirinos, provided outstanding service! Bilingual, professional, attentive, and went above and beyond to ensure everything was perfect. His attention to detail and friendly attitude made a great experience even better. I would highly recommend Miguel to anyone looking for top-notch salesman....
Response from the owner Replied: Francina St, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Google Review
- November 12, 2024
The best attention. I acquired my vehicle here and there is no better one like my trusted sales advisor Miguel Chirinos, you are the best, I managed to get the best financing thanks to him, happy for this business, blessings to all...La mejor atención. Yo adquirí mi vehículo aquí y no hay otro mejor...
Response from the owner Replied: Juan Orellana, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!
Google Review
- November 12, 2024
Miguel sold me a car and it is an excellent service, 100% recommendedMiguel me vendió un carro y es un excelente servicio recomendado al 100%
Response from the owner Replied: Jorge Luis Loyo Urdaneta, it's experiences like yours that really keep us motivated! We can't wait to see you again, have a great day.
Google Review
- November 12, 2024
I was there browsing the inventory the other day and met Miguel Chirinos. He was very informative and knew what he was talking about. What a great guy. I’m was not ready to do anything that day but when I am ready, I will be returning to this dealership to buy from Miguel. I highly recommend working...
Response from the owner Replied: James Snyder, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 12, 2024
Had a great experience working with Miguel. He was very knowledgeable about the vehicles on the lot and helping me understand what I could afford in my price range. I will be recommending him to family and friends as he was very courteous and professional.
Response from the owner Replied: Jade Hinga, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 12, 2024
I went to here not know exactly what I wanted, but I was lucky that I got Miguel to help me. He took the time to sit and figure out what I needed and wanted in my next car. He didn't rush me and just try to stuff me in a car just to make a sell. I would recommend anyone looking to get a new or used...
Response from the owner Replied: Tyler Grantham, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 12, 2024
Miguel it’s probably one of the nicest most professional sales person I have ever worked with. He made my transaction seamless and he truly cared about the end results. If you’re going to buy a Mercedes, see Miguel!
Response from the owner Replied: Whooze Dat, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Google Review
- November 12, 2024
I loved my experience at Mercedes! They were all so professional and helpful! My salesman Miguel was amazing! My wife thought he was so cute too! If you go there to buy a car make sure you ask for Miguel!
Response from the owner Replied: Jacob Cole, thanks for your praise and kind comments about our team. If you have any further questions, please don't hesitate to reach out!
Google Review
- November 12, 2024
I just bought my second car from Hendrick and I couldn’t be happier. My salesman Ted Keopple was fantastic to work with. He took the time to listen to my needs and got me in and out with my purchase in record time. All the people at Hendrick are super. You can tell they love their jobs and really...
Response from the owner Replied: Kim Page, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- November 12, 2024
I purchased a beautiful 2016 E250 Blutec. The car is perfect, the dealer experience was not. My wife and I flew down from NYC. I was told at the front desk my salesman had to go somewhere and would not be there. He had promised me Mercedes items and had asked for my size and my wife's size. The...
Response from the owner Replied: David Hansen, M.d., We strive for 100% satisfaction and feel that anything less is unacceptable. We would appreciate the opportunity to talk with you further about your recent visit. Please contact Sarah Kinard at 704.972.5296 at your convenience.
Cars.com Review
- November 11, 2024
Hendrick is the only place I will take my Mercedes for repairs and maintenance. I know that my vehicle is being attended to by certified Mercedes technicians - never in the years I've depended on Hendrick have I had return my car for service not done properly. Also when my car is serviced,...
Dealer Replied: Hi John Adams, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Cars.com Review
- November 11, 2024
Hendrick is the only place I will take my Mercedes for repairs and maintenance. I know that my vehicle is being attended to by certified Mercedes technicians - never in the years I've depended on Hendrick have I had return my car for service not done properly. Also when my car is serviced,...
Dealer Replied: Hi John Adams, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
DealerRater Review
- November 11, 2024
Savannah my advisor is the best! She was so helpful finding the replacement tire that I needed. She found what I wanted at the best price. Much better than Costco or other small places.
Dealer Replied: Adriana, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- November 11, 2024
Savannah my advisor is the best! She was so helpful finding the replacement tire that I needed. She found what I wanted at the best price. Much better than Costco or other small places.
Dealer Replied: Adriana, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 10, 2024
At Mercedes, the staff is professional and kind. They always have drinks/snacks available at the front and make the atmosphere very inviting. Bri has excellent customer service!
Response from the owner Replied: Barbara-anne Wiedenmann, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- November 10, 2024
Hendrick Mercedes is always extremely warm and welcoming. The staff is bubbly and I always have great conversations with Bri there. The customer service is unmatched! Tell ‘em Dani sent ya
Response from the owner Replied: Daniela Delta, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to see you soon!
Google Review
- November 10, 2024
Great service! Cassidy Maxwell was incredible helpful when I was struggling to find the perfect car! She made me feel like a very valued customer and I will absolutely recommend her to everyone I know!
Response from the owner Replied: Kenzie Stavish, we are so happy to read s We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz uch a great review about Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- November 10, 2024
Cassidy maxwell did a great job of helping me and my husband find my dream car! financing was exceptional
Response from the owner Replied: Meeka Snider, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!
Google Review
- November 10, 2024
Bought my Lexus from Cassidy Maxwell. It was so fast and seamless! She is the best if ever need a car.
Response from the owner Replied: Hi Patience Booker, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- November 09, 2024
Ella Hicks at the Mercedes dealership exudes warmth and professionalism. Her sweet demeanor and efficient assistance transformed my car-buying experience. From the moment I entered, Ella's welcoming smile and helpful guidance made me feel valued. She navigated the process seamlessly, addressing...
Response from the owner Replied: Kate Hicks (kathryn), thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- November 09, 2024
The dealership receptionist Ella Hicks is an absolute gem. Their sweet disposition and genuine interest in customers elevate the car-buying experience. Always ready with a smile, they patiently guide clients, making the process enjoyable. Exceptionally attentive, they address inquiries promptly. A...
Response from the owner Replied: Nicki Grace, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- November 09, 2024
I had a phenomanal experience at Hendrick Motors of Charlotte!!!! They are so friendly and made my car buying process so smooth. I loved the receptionist Ella hicks. She was so nice and so helpful. I love the friendly and amazing staff at Hendrick Motors of Charlotte and Ella Hicks made our...
Response from the owner Replied: Ella Grace, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 09, 2024
The dealership's receptionist Ella Hicks is a sweetheart, making every customer feel valued and welcomed. Their warmth extends to the entire atmosphere, creating a friendly environment. The staff's friendliness is contagious, fostering a positive and relaxed ambiance. From the moment you step in,...
Response from the owner Replied: Ella, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Google Review
- November 09, 2024
Recently had the pleasure of visiting the Mercedes dealership on Independence and I highly recommend this dealership, largely because of the outstanding service provided! Along with the attentive staff, Mia’s welcoming attitude and efficiency truly set the tone for a positive experience at the...
Response from the owner Replied: Alton Anderson, thanks for your praise and kind comments about our team. Until the next time we meet, take care!
Edmunds.com - Service Review
- November 05, 2024
Hendrick Mercedes is my go to dealership for my Sprinter repairs. They get me in and out as quickly as possible.
Replied: Hi 2017sprinter, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- November 05, 2024
Cassidy and Hudson did an amazing job! Cassidy sold me my C 300, and Hudson went over all the features for me! Thank you guys so much!
Response from the owner Replied: Hi Lil Huddy, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 04, 2024
Response from the owner Replied: Hi Eric, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Google Review
- November 04, 2024
Service is always good here.
Response from the owner Replied: Hi Rick, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Google Review
- November 03, 2024
Highly recommend this store if you’re looking for a positive experience with a great staff! My wife and I were especially pleased with Mia’s service. She was very helpful with assisting us throughout this process. Her knowledge and willingness to go the extra mile made our visit stress-free. We...
Response from the owner Replied: Susan Melton, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 03, 2024
It was difficult to try another dealership after a bad experience at a previous store, but this location provided an exceptional experience. My family and I went in to purchase a new SUV and were very well taken care of, and were very grateful to Mia that helped make the process of understanding...
Response from the owner Replied: Daniel Melton, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- November 03, 2024
This store always exceeds my expectations, my husband and I went in for our third purchase and were kindly greeted by Mia at the front desk. She made the process go smoothly, and her knowledge of the vehicles also helped us better understand our new vehicle. Overall a great experience here and...
Response from the owner Replied: Hayley Melton, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
Google Review
- November 03, 2024
I worked with Justin, who was very professional and helpful and made my car buying process an easy and positive experience. From beginning to end everyone had great communication, was extremely friendly and was helpful. I would highly recommend Hendrick Motors of Charlotte-Mercedes to anyone looking...
Response from the owner Replied: S Gibson, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 01, 2024
A big thank you to the service department especially Will in service!
Response from the owner Replied: Hi Drew M, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- November 01, 2024
Will W. in services was extremely knowledgeable, a great communicator, and trustworthy. I am very happy that I brought my vehicle here & will continue to do so because of this experience. Highly recommend for anyone looking to get great, honest service.
Response from the owner Replied: Megan Whitener, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
Google Review
- November 01, 2024
Shout out to Will for a great service on my car! Always a pleasure at Hendrick Motors Of Charlotte MB.
Response from the owner Replied: Hannah Elkins, it's experiences like yours that really keep us motivated! We can't wait to see you again, have a great day.
Google Review
- November 01, 2024
Wish I could give no stars. Jacob relayed that they/his manager has a policy of not test driving any of their G wagons, not even used ones with thousands of miles on them.Worst sales experience. Making them aware that I own multiple super cars (lambo/McLaren/Range) wasn’t enough to convince them...
Response from the owner Replied: Tej Patel, it is disappointing for us to hear that your experience was negative due to the policies that we have in place to protect the value of our G-wagons(even pre-owned) for the next owner. I'm sure you can appreciate the understanding that when you purchase from us, you are getting a vehicle that has been well taken care of and is in top condition. Please give me a call at 704-972-5296 and we will be happy to do all that we can to work with you!
Google Review
- November 01, 2024
I had an blowout in 5:00 traffic! I called Hendrick Motors of Charlotte which closes at 5:30, someone answered and assured they would stay late to replace the tire for me. Technician Avian Craft replaced my tire in a timely manner and had me ready to go by 6pm. Can’t thank you guys enough for your...
Response from the owner Replied: Lizzy Blakely, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 31, 2024
Great service
Response from the owner Replied: Gilbert Chaux, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- October 31, 2024
Great fast professional service Hendrick always has great staff on hand
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- October 31, 2024
The service at Independence as well as Northlake is always superior. Michael Ortega assisted with making my wait time and service exceptional. Hendrick Motors Mercedes Benz continues to meet my expectations.
Response from the owner Replied: Hi Renva Barthell, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- October 31, 2024
If you’re looking for a good dealership to go to in Charlotte, this is the place to go! Avian Craft worked on my car and he did a phenomenal job! My car was done in a timely manner and, he was so nice.
Response from the owner Replied: Kamron White, thanks for your praise and kind comments about our team. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- October 31, 2024
My license plate sticker was expired so I took my car in to get a NC safety and emissions inspection. Technician Avian Craft performed the inspection. He adjusted all of my tire pressures and did a full check up on my vehicle, and I was able to renew my registration. Thank you guys!
Response from the owner Replied: A C, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- October 30, 2024
I want to thank the Hendrick’s team for getting me in so quickly. I called another dealership in town and was told it would be weeks before they could get me in. Jonathan got me in the same day and got my vehicle fixed. I was up and running before a road trip and had the peace of mind for my car....
Dealer Replied: Phil L, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- October 30, 2024
I want to thank the Hendrick’s team for getting me in so quickly. I called another dealership in town and was told it would be weeks before they could get me in. Jonathan got me in the same day and got my vehicle fixed. I was up and running before a road trip and had the peace of mind for my car....
Dealer Replied: Phil L, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 30, 2024
My service advisor, John D’Errico, was extremely knowledgeable and helpful. He provided updates while my car was being serviced and was a pleasure to work with. Highly recommend!
Response from the owner Replied: Julie Mcgarry, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 30, 2024
John Derrico was my service advisor and he was extremely helpful and knowledgeable. Made the entire experience easy and stress free .
Response from the owner Replied: R Heiseler, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- October 30, 2024
John D’Errico in servicing was very helpful. He was my service advisor. He was extremely knowledgeable, helpful and guided me on the process. I would definitely recommend John to my family/friends.
Dealer Replied: Alyssa.m.dauria, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- October 30, 2024
John D’Errico in servicing was very helpful. He was my service advisor. He was extremely knowledgeable, helpful and guided me on the process. I would definitely recommend John to my family/friends.
Dealer Replied: Alyssa.m.dauria, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 30, 2024
Response from the owner Replied: The Supraholic, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 30, 2024
Patrick in service is great! Very helpful and kind
Response from the owner Replied: Hi Julie White, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- October 30, 2024
I just purchased my second vehicle from Cassidy Maxwell. She made the whole process very easy. She is very knowledgeable and is such a pleasure to work with. I highly recommend Cassidy for any and all of your vehicle purchasing needs.
Response from the owner Replied: Tracey Mullis, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 30, 2024
Pleasant experience every time. When I walk into those doors. Tristan was awesome and everyone else from opening doors for me, letting me grab any snacks or beverages I want while I wait, and just the general greetings when I am checking out some new Mercedes inventory they have in stock
Response from the owner Replied: Hello Sasha Vityaz, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Google Review
- October 30, 2024
This Store always does very well in providing me a great experience, I just had to let people know! Tristan from service was good in making sure my vehicle was well taken care of and maintained the way it should be
Response from the owner Replied: Chandler V, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 30, 2024
I had an exceptional experience at the Mercedes dealership, thanks to Ella Hicks, the receptionist. Not only is she incredibly beautiful, but her extensive knowledge of cars is truly impressive. Ella effortlessly answered all my questions, offering detailed insights and helpful recommendations. Her...
Response from the owner Replied: Andrea Mikla, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 30, 2024
Ella Hicks, the receptionist at this establishment, truly exemplifies exceptional service. From the moment I walked in, her warm greeting made me feel valued as a customer. Ella's attentiveness to my needs and her willingness to assist exceeded my expectations. Her professionalism and kindness set a...
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Google Review
- October 30, 2024
john d'errico was my service advisor and I found him to be polite and very helpful. I would recommend him as your advisor and the dealership.
Response from the owner Replied: Susan D'Errico, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- October 30, 2024
John Derrico was very informative and knowledgeable when my car was being worked on. He made my experience a pleasant one and I will continue to use him as my service advisor.
Dealer Replied: Susan Petrie, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- October 30, 2024
John Derrico was very informative and knowledgeable when my car was being worked on. He made my experience a pleasant one and I will continue to use him as my service advisor.
Dealer Replied: Susan Petrie, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- October 30, 2024
I worked with John D'Errico when my car was being repaired. I found him to be polite, honest and helpful. I highly recommend him to anyone that needs to have their vehicle repaired.
Dealer Replied: Sderrico, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- October 30, 2024
I worked with John D'Errico when my car was being repaired. I found him to be polite, honest and helpful. I highly recommend him to anyone that needs to have their vehicle repaired.
Dealer Replied: Sderrico, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- October 30, 2024
John D'errico was very knowledgeable and pleasant to work with. He kept me up to date on the progress of the repairs to my vehicle and set proper expectations.
Dealer Replied: Sderrico, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Cars.com Review
- October 30, 2024
John D'errico was very knowledgeable and pleasant to work with. He kept me up to date on the progress of the repairs to my vehicle and set proper expectations.
Dealer Replied: Sderrico, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Cars.com Review
- October 30, 2024
Tristan in service took good care of me in my visit here. Just need some scratches and my maintainence light reset, but the service was quick is exactly what I wanted
Dealer Replied: Deante, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 29, 2024
Response from the owner Replied: Angelia Brown, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- October 29, 2024
Jonathan was very professional and attentive to my repair needs.
Cars.com Review
- October 29, 2024
Jonathan was my service advisor and he was very attentive to my repair concerns and was very professional.
Dealer Replied: Jacqueline Best, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- October 29, 2024
Jonathan was my service advisor and he was very attentive to my repair concerns and was very professional.
Dealer Replied: Jacqueline Best, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 29, 2024
Patrick was very helpful and communicative with everything for my service appointment
Response from the owner Replied: Keevin Richards, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Google Review
- October 29, 2024
Patrick was a terrific service advisor, and service was prompt and thorough.
Response from the owner Replied: Ruth Shaw, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 29, 2024
Buying a Mercedes Benz from Hendricks is a good experience in general, but buying it from Miguel Chirinos is a whole new experience. He is so talented, so much knowledge on the car that he knows what you are looking for and how he can help you, all the time. This is not my first MB and for sure not...
Response from the owner Replied: Hi Luis Contreras, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Google Review
- October 28, 2024
If you are ever in Charlotte,NC area in need of any service to your vehicle Hendrick Motors is the place to visit. During my visit Technician Mr Avian Craft was very polite, very knowledgeable and fast with service.
Response from the owner Replied: Mz Teezy, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 28, 2024
Response from the owner Replied: Lakisha Lindsay, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
Google Review
- October 28, 2024
I went in for a road ready inspection and had a great experience! Avian Craft looked at my car and was very helpful! Thank you guys for your speedy service and great customer service!
Response from the owner Replied: Deja Johnson, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 28, 2024
Got in my car monday and the tire pressure light was on, I wasn’t sure if I had a nail or not. I went to Hendrick Motors Of Charlotte Technician Avian Craft looked over my tires made sure everything was fine set the tire pressure and filled all fluids. Thanks you guys
Google Review
- October 28, 2024
I had a great experience here! I went in for an oil change, and it was done pretty fast! Avian Craft worked on my car and he had awesome customer service! I will be coming here again!
Response from the owner Replied: Diamond Mackey, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!
Google Review
- October 28, 2024
My experience today was amazing! My service was done by technician Avian Craft and he did an awesome job. He was kind, fast, and very helpful. This is where I’ll be coming from here on!
Response from the owner Replied: Lashay Holmes, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- October 28, 2024
Scheduled an oil change went the next day and they did a good job on getting me in when they said. They washed it after they were done.
Dealer Replied: Jeff, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- October 28, 2024
Scheduled an oil change went the next day and they did a good job on getting me in when they said. They washed it after they were done.
Dealer Replied: Jeff, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Google Review
- October 28, 2024
I am new to the Charlotte area and have driven mercedes for almost 20 years. I was very apprehensive when I needed to find a new dealership but thankfully, I landed with a WONDERFUL service advisor and a very nice Mercedes dealership. Savannah Kummelman at Hendrick Mercedes has definitely made...
Response from the owner Replied: Jane Vickers, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 28, 2024
I recently purchased a Mercedes GLC, and I’m absolutely in love with it! From start to finish, Justin Fieulleteau provided an exceptional experience. He went above and beyond, even staying after business hours to make sure I left with a vehicle I’d truly love. His commitment didn’t end after the...
Response from the owner Replied: Ariam Kidane, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 28, 2024
My tire was losing air pressure constantly , I took my car to a tire shop and they told me there was nothing in the tire but it was still losing air! Finally got a chance to take my car to Hendrick Motors Of Charlotte, Technician Avian Craft inspected the tire thoroughly found a small hole in the...
Response from the owner Replied: Kyrstan Chapman, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 28, 2024
Had a truly great experience with service on my Mercedes EQB. John Derrico and Hendrick Motors of Charlotte are the best!! John was super professional, very courteous, and kept me super updated while my vehicle was in for service. Absolute 5 Stars!
Response from the owner Replied: Ted Keopple, thanks for your praise and kind comments about our team. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- October 28, 2024
I had a very positive experience with this Salon, and especially with the employee Hunter, he was very friendly and patient with us ! He did a great review of the car and showed how everything works, thank you
Response from the owner Replied: Sasha S., we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Google Review
- October 27, 2024
Justin was great! We had a great experience!
Response from the owner Replied: Melissa Hovey, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- October 27, 2024
I took my car in for an oil change. Everyone was a good help, and I was updated as the tech, Avian Craft was working on my vehicle. He let me know my tire was low on tread and about future services! Thank you, guys, for your kindness and speedy services!
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- October 25, 2024
Cliff was great, and I will definitely be using this dealer again.
Response from the owner Replied: HI Donnell- Please give me a call! I can see that you were happy and had a great experience with Cliff. It seems like something changed and I'd love to make this right with you! Sarah Kinard 704-972-5296
Google Review
- October 25, 2024
Cliff was a great service advisor! Even got me a lower price than my quote. Definitely will be back!
Response from the owner Replied: Arkeih Green, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 24, 2024
This dealership, especially the service department, and our service advisor, John D’Errico, are true professionals. He always arranges a perfect time for us, reviewing all service requirements and options, and summaries (including the video provided by our mechanic in that shop area that looks like...
Response from the owner Replied: John Holloway, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 24, 2024
We had an automotive emergency in Charlotte, 130 miles from home. Hendrick Motors has an “Express Team” and we were able to get the issue diagnosed and resolved. We were very impressed with the courtesy and professionalism of Patrick who came to our assistance.
Response from the owner Replied: Susan Perone, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- October 24, 2024
Hendrick Motors Of Charlotte is 5 stars! Brought my car in for an A service. I was greeted in the service lane and Tech Avian worked on my car. Great video with than overview of my car. Timing was also great thanks again HMOC. Thank you guys again.
Response from the owner Replied: Tram Nguyen, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 23, 2024
Re: Jonathan Toth (Service Advisor at Hendricks Motors Mercedes-Benz)Despite the fact that I have visited Hendricks Motors for a series of costly repairs on my 2003 Mercedes-Benz SL500, Jonathan Toth has consistently managed to transform what could be an otherwise frustrating experience into a...
Response from the owner Replied: Hi Anthony Steele, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Edmunds.com - Service Review
- October 23, 2024
Re: Jonathan Toth (Service Advisor at Hendricks Motors Mercedes-Benz) Despite the fact that I have visited Hendricks Motors for a series of costly repairs on my 2003 Mercedes-Benz SL500, Jonathan Toth has consistently managed to transform what could be an otherwise frustrating experience into a...
Replied: Asteele007, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- October 22, 2024
Miguel was very helpful and professional. He also followed up with my 2 weeks later to make sure I was doing OK with my new car. Great customer experience 👍
Response from the owner Replied: Hello G L, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
Google Review
- October 21, 2024
Very efficient and work was done in a timely manner!
Response from the owner Replied: Cassandra Goode, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 21, 2024
Prompt, friendly service. Performed scheduled work in a timely manner.
Response from the owner Replied: Thank you for rating us so high here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope you have a great day!
Google Review
- October 21, 2024
Jonathan and Cliff provided excellent service! I would highly recommend using them!
Response from the owner Replied: Hello Jacqueline Herman, thank you; we appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- October 21, 2024
Easy to schedule. Factory trained techs. Quality parts. Good communication with status. Appreciate the vehicle wash too
Dealer Replied: Sprinter, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- October 21, 2024
Easy to schedule. Factory trained techs. Quality parts. Good communication with status. Appreciate the vehicle wash too
Dealer Replied: Sprinter, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 21, 2024
Elkin Franco exceeds expectations!, the Sprinter was great and super easy for financing . The professionalism and approachability. his expertise in the commercial field ensures a smooth transaction. For a top-tier, hassle-free experience, this establishment is incredible. Consistently deserving of...
Response from the owner Replied: E Cardona, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 21, 2024
We had one of the best experiences purchasing a vehicle at Hendrick Motors of Charlotte - Mercedes. All the staff were welcoming and professional. Pierce and Noel helped us find the exact model we were looking for after test driving multiple models.The whole process was swift and seamless from...
Response from the owner Replied: Stratos Lambos, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 21, 2024
My service advisor, Jonathan, did great. He communicated well, left little delay between our missed calls and delivered the car back as scheduled
Response from the owner Replied: Hello Pratik Luhadiya, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know!
Google Review
- October 19, 2024
Miguel Chirinos is the best! He takes such good care of his customers and can cater to the Spanish speaking community as well. He goes above and beyond, I will not go to anyone else. Definitely ask for him if you stop by.
Response from the owner Replied: Vanessa Luchian, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 19, 2024
Good experience and support.
Response from the owner Replied: Dariusz Smoleń, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Google Review
- October 19, 2024
I had a very good experience with Miguel Chirinos! He is a very attentive guy and took incredible care of my wife and I. If you want to be well attended and guided to buy your new car, ask for him! 100% recommended.
Response from the owner Replied: Cristobal Mendez, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 18, 2024
Thank you for looking after me and my car during the last visit. Special thanks go Edvinas Buta. Profesional and quick to solve my issues. Highly recommended
Response from the owner Replied: Medardas Buta, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 18, 2024
Great buying experience thanks to Miguel C.His knowledge and expertise helped us pick the right Mercedes for my family and I. Will definitely come back to him for next year’s model
Response from the owner Replied: Alex L, we're so glad that we were able to go above and beyond your expectations! We're looking forward to your next visit with us!
Google Review
- October 18, 2024
Incredible center! I am really happy with my new purchase, thanks to Hendrick's team for their service, especially to the seller Miguel who with his expertise on car models, was able to advise me in an incredible way and thus choose the model I really needed, a great class-s
Response from the owner Replied: Hi Gerardo Colmenares, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 18, 2024
Took the car in on time, completed while I waited, and provided appropriate next steps to keep the vehicle in good shape. No extra sales pressure, clear feedback, great experience. Worked with Carly Laudermilk and she was great. Highly recommend.
Response from the owner Replied: David Burgess, it's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 18, 2024
Savannah was absolutely fantastic and very prompt with her communicates and open with the billed items.
Response from the owner Replied: Rahul Raj, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. If you have any further questions, please don't hesitate to reach out!
Google Review
- October 18, 2024
Exceptional service and expertise from Miguel Chirinos at Mercedes-Benz! Miguel made our car-buying experience truly seamless and enjoyable. His in-depth knowledge of the vehicles and features was impressive, and he took the time to understand our needs and preferences. His professionalism,...
Response from the owner Replied: Maria Rojas, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 18, 2024
I recently had the pleasure of working with Miguel Chirinos while searching for my dream car, and I couldn't be happier with the experience! From the moment I walked in, Miguel was friendly, knowledgeable, and genuinely interested in helping me find the right vehicle. He took the time to understand...
Response from the owner Replied: Ricardo Paris, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 18, 2024
Miguel Chirinos at Hendrick Motors of Charlotte went above and beyond to ensure I had a seamless experience. His in-depth knowledge of Mercedes-Benz vehicles was impressive, and he took the time to answer all my questions. His friendly and professional demeanor made the entire process enjoyable. I...
Response from the owner Replied: Angelica Rivera, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 18, 2024
Miguel exceeded all expectations! He's not only the kindest salesperson I've ever met, but also genuinely cared about helping my family and me find our dream car. As a Latin family, communicating in Spanish was a huge plus! Miguel's bilingual expertise made the entire process seamless and stress-free.
Response from the owner Replied: Gabriela Chirinos, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 18, 2024
I came into the dealership and did not want any help or wasn’t looking to buy a car at the time, just looking around. Miguel came out to check if I needed help and he was super nice and super helpful. He made the whole car buying experience super easy and great! Definitely come see Miguel here, he...
Response from the owner Replied: Makenna Vondriska, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DealerRater Review
- October 18, 2024
Savannah was very pleasant and made sure everything was serviced on my vehicle and beyond.
Dealer Replied: Joanne Peterson, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- October 18, 2024
Savannah was very pleasant and made sure everything was serviced on my vehicle and beyond.
Dealer Replied: Joanne Peterson, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 17, 2024
John D'Errico at Hendrick Motors is an exceptional service advisor. John and his team at Hendrick are vital to the operations of my mobile pet grooming business. With a fleet of 8 Sprinters, our success is dependent on the expert and timely service of the Hendrick team. Thank you John for your...
Response from the owner Replied: Hi Mark Schalk, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 17, 2024
I had the pleasure of interacting with David, the Lot Porter, during my recent visit to Mercedes. While I awaited assistance from a salesperson, David stepped in and graciously answered my questions. His friendly demeanor and extensive knowledge of the vehicles truly enhanced my experience. David’s...
Response from the owner Replied: Kylie Brophy, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 17, 2024
Mia was very helpful, friendly, knowledgeable and honest about the vehicles. Highly recommend her service. We was welcomed with a big smile at the front desk, The service here is outstanding. Thank you again Had a great experience! I recommend working with Mia. The snacks and coffee was great. The...
Response from the owner Replied: Elk, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 15, 2024
Response from the owner Replied: Sandy Malloy, thank you so much for your high rating! We appreciate you taking the time to rate us!
Google Review
- October 15, 2024
I got a car from Hendricks Motors and loved it. Elkin Franco was very professional and knew what he was doing.
Response from the owner Replied: Jimmy Monsalve, thank you for your kind words and this wonderful review! I've forwarded your compliments along to Elkin and we look forward to serving you again!
Google Review
- October 15, 2024
I had a great experience at this Mercedes Benz location recently. David helped me out when I went in and answered a few questions I had. He was very kind and helpful! They have a great staff and I'll definitely be coming back.
Response from the owner Replied: Jackie, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Google Review
- October 15, 2024
I had a very pleasant experience at Hendrick Motors of Charlotte. Ella greeted me with kindness and patience. She made sure I got where I needed and answered any questions I had. Ella and the rest of the team are always helpful!
Response from the owner Replied: Maria Rubalcava, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 15, 2024
Patrick was great to work with. He was professional, friendly, and kept me up-to-date throughout the process.
Response from the owner Replied: Hi Laura Ahlstrom, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 15, 2024
Such a wonderful and smooth process. Nabs was very kind and helpful throughout my purchasing process.
Response from the owner Replied: Monika House, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 15, 2024
Recently purchased my 2024 C43 and it was an amazing experience from the moment I walked in the door. From management to my sales advisor, it is a dealership I recommend visiting for your new Mercedes!
Response from the owner Replied: James Bickford, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 12, 2024
Went in to get Service A done on my vehicle, which went really smoothly until they came to tell me my battery was in terrible condition and needed “immediate action”. Was quoted 650+ to get it replaced then and there. I remembered having replaced it just a year or two earlier, so I left and drove...
Response from the owner Replied: We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Sarah Kinard @ 704-972-5296. We look forward to hearing from you soon.
DealerRater Review
- October 11, 2024
I recently had a fantastic experience at Hendrick Motors of Charlotte - Mercedes-Benz, thanks to Elkin. From the moment I walked in, he was incredibly very knowledgeable about the Sprinters and took the time to understand my needs. Elkin was always ready to answer my questions and offered valuable...
Dealer Replied: Jw, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- October 11, 2024
I recently had a fantastic experience at Hendrick Motors of Charlotte - Mercedes-Benz, thanks to Elkin. From the moment I walked in, he was incredibly very knowledgeable about the Sprinters and took the time to understand my needs. Elkin was always ready to answer my questions and offered valuable...
Dealer Replied: Jw, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 09, 2024
Great with customers, if he is consistent with others then you got great people on staff
Response from the owner Replied: Gary Sanderson, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.
Google Review
- October 09, 2024
I had a great experience at Hendricks Motors. I trust them with all of my transportation needs!
Response from the owner Replied: Jacob Shealy, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 08, 2024
Jeffery was great!
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- October 08, 2024
Response from the owner Replied: Hi Mr. Alexander, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Google Review
- October 08, 2024
Response from the owner Replied: Jon Allen, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
Google Review
- October 08, 2024
Great car buying experience at Hendrick Motors of Charlotte! It was an easy process from start to finish and my sales consultant, Ted, was extremely helpful and knowledgeable. 10/10 for customer service and overall experience
Response from the owner Replied: Abby Livingston, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 08, 2024
Tristan was helpful and kept me informed of status of my order.
Response from the owner Replied: Hi Mr. Kelly, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
DealerRater Review
- October 08, 2024
Great car buying experience at Hendrick Motors of Charlotte! It was an easy process from start to finish and my sales consultant, Ted, was extremely helpful and knowledgeable. 10/10 for customer service and overall experience
Dealer Replied: Livingstonabby, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- October 08, 2024
Great car buying experience at Hendrick Motors of Charlotte! It was an easy process from start to finish and my sales consultant, Ted, was extremely helpful and knowledgeable. 10/10 for customer service and overall experience
Dealer Replied: Livingstonabby, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Edmunds.com - Sales Review
- October 08, 2024
Great car buying experience at Hendrick Motors of Charlotte! It was an easy process from start to finish and my sales consultant, Ted, was extremely helpful and knowledgeable. 10/10 for customer service and overall experience
Replied: Abbylivi, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 07, 2024
Response from the owner Replied: Jerry Donatelli, we really appreciate your positive review! Thank you for taking the time to leave us with feedback!
Google Review
- October 07, 2024
Response from the owner Replied: Randy Walker, we really appreciate your positive review! Thank you for taking the time to leave us with feedback! Happy 2020!!
Google Review
- October 07, 2024
Response from the owner Replied: Judd Burleigh, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Thank you, and have a fantastic day!
Google Review
- October 07, 2024
Response from the owner Replied: Hi, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Google Review
- October 07, 2024
Quick thorough and friendly service. Patrick was professional and kept me informed.
Response from the owner Replied: Norm George, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 07, 2024
Patrick Wagner was so easy to work with. We decided to buy our lease and purchase a new car as well!! Made it all happen with ease and painless!!
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes!!
Google Review
- October 07, 2024
Did a great job checking the car and explaining the brakes.
Response from the owner Replied: Hi, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Google Review
- October 07, 2024
Jonathan Toth provided excellent service. He is knowledgeable and professional. I would definitely go to him again if any service/repair needs arise in the future.
Response from the owner Replied: Yang Liu, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 05, 2024
Patrick was excellent. Transparent and honest.
Response from the owner Replied: Mitch Goldberg, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 04, 2024
Response from the owner Replied: Deborah Elder, thank you for the high star rating! We can't wait to see you again, have a great day.
Google Review
- October 04, 2024
Great experience getting routine maintenance on my GLC 300.
Response from the owner Replied: Anita Holmes, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- October 04, 2024
I was distance traveling and had an issue with my Sprinter. Jonathan made an effort to get me into his busy service queue to get me fixed and back on the road. He was very professional, personable, friendly, and polite. A real pleasure to deal with.
Response from the owner Replied: Mark Fuller, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 04, 2024
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- October 04, 2024
Justin at Hendrick was an incredible person to work with. I had inquired online a month or so ago but we weren’t ready to pull the trigger. He followed up gently, was never pushy, and when we were finally ready to get our new car he was so helpful and found us the perfect upgrade. When we are ready...
Response from the owner Replied: Rhiannon Cobb, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- October 04, 2024
If you buy a car here you have to go to Miguel and get the Ms. Cassidy they are the best people here. They are nice and respectful and help me on a great deal of the end of the day and it did not take long before I rolled off the lot with my brand new car so remember go to (Miguel and Ms Cassidy)
Response from the owner Replied: Brought Giant48, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 04, 2024
Response from the owner Replied: Gun- Smoke, thank you for the high star rating! If you have any further questions, please don't hesitate to reach out!
Google Review
- October 04, 2024
Great service. John was amazing and got me taken care of!
Response from the owner Replied: Shay Hickson, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 04, 2024
Justin was the best salesman ever. He helped us get into our new car and we couldn’t be happier
Response from the owner Replied: Gabe Termaat, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- October 04, 2024
Response from the owner Replied: Ghassan Boufahreddin, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 04, 2024
Even though many consider going to the dealership to be a dreadful experience, the courteous and professional staff at Hendrick make for an enjoyable experience. My service advisor, Carly, was very nice and prompt by providing updates throughout the service time. Very appreciative of this level of...
Response from the owner Replied: Dwight Dove, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- October 04, 2024
Miguel was so helpful and patient with me. Unfortunately, the vehicle I came in to see had just been sold but he followed up with me a few days later with new inventory. He was very professional and very responsive. I would highly recommend him.
Response from the owner Replied: Patricia O'Neal, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 04, 2024
Thank you for your service
Response from the owner Replied: Jjj Kkk, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 04, 2024
Response from the owner Replied: Kc Holland, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- October 04, 2024
My company vehicle had an alignment issue that unfortunately I took to Firestone to get fixed but they ended up making it way worse. Went to the dealer and was greater and treated like royalty. Was able to get an everything done and get some good coffee out of it as well!!! Amazing service and...
Response from the owner Replied: Andrew Wilkinson Jr, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- October 01, 2024
I was distance traveling and had an issue with my Sprinter. Jonathan my service rep made an effort to get me into his busy service queue to get me fixed and back on the road. He was very professional, personable, friendly, and polite. The Hendrix team was a real pleasure to deal with.
Dealer Replied: Mtfuller, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- October 01, 2024
I was distance traveling and had an issue with my Sprinter. Jonathan my service rep made an effort to get me into his busy service queue to get me fixed and back on the road. He was very professional, personable, friendly, and polite. The Hendrix team was a real pleasure to deal with.
Dealer Replied: Mtfuller, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- October 01, 2024
I was distance traveling and had an issue with my Sprinter. Jonathan my service rep made an effort to get me into his busy service queue to get me fixed and back on the road. He was very professional, personable, friendly, and polite. The Hendrix team was a real pleasure to deal with.
Dealer Replied: Mtfuller.id8, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- October 01, 2024
I was distance traveling and had an issue with my Sprinter. Jonathan my service rep made an effort to get me into his busy service queue to get me fixed and back on the road. He was very professional, personable, friendly, and polite. The Hendrix team was a real pleasure to deal with.
Dealer Replied: Mtfuller.id8, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
Google Review
- October 01, 2024
Visiting the Mercedes Benz dealership was like stepping into luxury heaven! Ella Hicks, the sweetest receptionist, welcomed us with a smile that made us feel like VIPs. She set the tone for our visit—friendly and fun! The dealership had a cool vibe, and the cars were straight-up jaw-dropping. Buying...
Response from the owner Replied: Sabrina Hicks, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- September 30, 2024
I mentioned to Carly in prior oil changes the extraction method used leaves oil in the engine. When Tech replaces oil it?s always passed max. Carly took the time to speak with the Tech who checked and found level past max and informed me and assured me the Tech would have done right. It was and her...
Dealer Replied: Zinkann, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- September 30, 2024
I mentioned to Carly in prior oil changes the extraction method used leaves oil in the engine. When Tech replaces oil it?s always passed max. Carly took the time to speak with the Tech who checked and found level past max and informed me and assured me the Tech would have done right. It was and her...
Dealer Replied: Zinkann, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- September 28, 2024
They were courteous, friendly, and knowledgeable about my car. They answered all my questions and the service was completed in a timely manner.
Dealer Replied: :-) Wow! Thank you for rating us so many stars!
Cars.com Review
- September 28, 2024
They were courteous, friendly, and knowledgeable about my car. They answered all my questions and the service was completed in a timely manner.
Dealer Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- September 27, 2024
Savannah, in the service department, went over and beyond to make sure my car was serviced (fuel pump recall) in a timely manner! Because I live 90 miles away, and the service would take two days, she arranged for a loaner AND delivery! Mercedes- Charlotte (Independence Rd.) is the BEST in the car...
Response from the owner Replied: Marianne Crawford, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- September 27, 2024
I had an excellent experience with Miguel Chirinos. He showed me several options that fit my needs and was very honest at all times. His kindness and expertise made my car purchase quick and hassle-free.
Response from the owner Replied: Rosgledys Molleja, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 27, 2024
Miguel made my car purchase a great experience. He was very attentive, gave me several options, and made sure I understood all the details before making a decision. I recommend Miguel to anyone looking for a great salesperson.
Response from the owner Replied: Scarlett Vargas, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 27, 2024
I bought my first car with Miguel Chirinos, and I couldn't be more satisfied. His service was professional and detailed. I recommend him 100%!
Response from the owner Replied: Genesis Dorante, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 27, 2024
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- September 27, 2024
Miguel is an amazing salesman. From the first contact, I felt listened to and valued. He gave me all the necessary information and guided me through every step of the buying process. I am happy with my new car and the service I received.
Response from the owner Replied: Antonio La Rocca, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Thanks again for the recommendation, and have an amazing day!
Google Review
- September 27, 2024
Miguel is not just a salesman, he is an advisor. He explained all the technical details of the cars I was interested in and helped me choose the best one for my lifestyle. I definitely recommend him if you are looking for a car!
Response from the owner Replied: Hi Romulo Cadevilla, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Google Review
- September 27, 2024
Great facility, great cars but what really makes a place stand out from any other is the amazing service their employees deliver. To name one specific person that helped me through my process is Miguel.He was so professional and really helped me find what I needed. I will definitely always be coming...
Response from the owner Replied: Adrian Mendoza, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- September 27, 2024
Doing business with Miguel was one of the best decisions I could have made. He was friendly and respectful at all times. He made sure the purchase process was quick and easy. I am delighted with my new car!
Response from the owner Replied: Carmen Gordillo, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- September 27, 2024
Came in on Tuesday to get my Check engine light checked out and thanks to my extended warranty covering through Hendrick it didn’t cost me a dime! Thanks Tristan and the whole Hendrick team for taking good care of me and my vehicle.
Dealer Replied: Riley G, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- September 27, 2024
Came in on Tuesday to get my Check engine light checked out and thanks to my extended warranty covering through Hendrick it didn’t cost me a dime! Thanks Tristan and the whole Hendrick team for taking good care of me and my vehicle.
Dealer Replied: Riley G, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- September 27, 2024
Tristan helped get my wheels fix from some curb rash and I wanted to write this to recommend this store for ANY repairs you may need on your Mercedes Benz
Dealer Replied: Hi Kevin H, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- September 27, 2024
Tristan helped get my wheels fix from some curb rash and I wanted to write this to recommend this store for ANY repairs you may need on your Mercedes Benz
Dealer Replied: Hi Kevin H, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Service Review
- September 27, 2024
Micheal was great
Replied: Hi Allen Peace, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please don't hesitate to reach out!
Google Review
- September 26, 2024
I purchased a GLE350 from Hendrick Mercedes-Benz in Charlotte, NC. This was the best car buying experience I've ever had and I have purchased a lot of cars since I started driving in 1971. I attribute this great experience to our salesman Pierce Tinney. From the moment we walked in, Pierce was...
Response from the owner Replied: Mike Dean, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We love that you recognize that Hendrick isn't responsible for the tech issues that you are experiencing! We are so very sorry that you are running into this and I assure that we will continue to do all that we can to help you with this matter! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- September 25, 2024
Exceptional Service. The Hendrick Team goes above and beyond in every aspect.
Response from the owner Replied: Alfred, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 25, 2024
I had an exceptional time with Wale Shoetan!! He provided me with the right information and the right vehicle.If you are in the market for a Benz please come see him, he deserves not 5 but 10 star review
Response from the owner Replied: Miguel Chirinos, it's experiences like yours that really keep us motivated! Thanks again for the recommendation, and have an amazing day!
Cars.com Review
- September 25, 2024
Tristan from the service department was great. He took great care of our car and got us in and out before we could finish our work away from work. After this visit I think we will continue to service our car here!
Cars.com Review
- September 25, 2024
Tristan from the service department was great. He took great care of our car and got us in and out before we could finish our work away from work. After this visit I think we will continue to service our car here!
Cars.com Review
- September 25, 2024
The service team seems do an amazing job getting me in and out and always with positive outcomes! Tristan was my rep and he took excellent care of me.
Dealer Replied: Grady, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- September 25, 2024
The service team seems do an amazing job getting me in and out and always with positive outcomes! Tristan was my rep and he took excellent care of me.
Dealer Replied: Grady, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 25, 2024
Went early for an inspection, was paired with an advisor immediately upon entry, helped myself to the best cup of coffee and biscof cookies on them. Sat in comfortable waiting area like I was at home and received video updates of my serviced car. Car was cleared, cleaned and ready within an hour.
Response from the owner Replied: Cherylette Hewlett-gates, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- September 25, 2024
Hicks at Hendrick motors of Charlotte was so kind and guided me to get my first S class. She was so nice and so friendly and really made my experience better. I would recommend Hedrick motors of Charlotte to anybody. I won't be buying a vehicle anywhere else this place was amazing. The customer...
Response from the owner Replied: Austin, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- September 25, 2024
Response from the owner Replied: Hello, thanks for leaving us a great review! And thanks for choosing Hendrick Motors of Charlotte - Mercedes-Benz! Best regards!
Google Review
- September 25, 2024
Savannah is the best!!! I know I give her a hard time sometimes, or she’s put under pressure but she always gets the job done with no issue!!!! Thanks Savannah! You should be promoted to manager!!!! - Myeisha
Response from the owner Replied: Diamond Vault, thank you for your kind review; we are happy to pass along your comments to Savannah and the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- September 24, 2024
Such a great experience. Took my vehicle for a service and my technician, Edvinas was super helpful and informative. Highly recommend this dealership
Response from the owner Replied: Hi Sonia Borrell, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 24, 2024
Ella Hicks at the Mercedes-Benz dealership is the epitome of a kind and professional receptionist. Her welcoming demeanor and extensive knowledge enhance the luxury car-buying experience. Ella's attention to detail and genuine interest in customers make interactions memorable. She effortlessly...
Response from the owner Replied: Mckenna Lanti, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- September 24, 2024
I go here for all of my service and maintenance needs. The facility is very modern and clean, and the staff is always professional. The technicians are clear and upfront and the service reps helpful and accommodating. John Derrico is especially helpful and took the time to print out my vehicle’s...
Response from the owner Replied: Tom Nguyen, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Cars.com Review
- September 23, 2024
Great buying and service experience. Love my man Sean Victor and he keeps my vehicle running and on top notch running condition. Will definetly be shopping here in the future when it’s time to purchase and service my next van!!!!
Dealer Replied: Bob Newhart, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- September 23, 2024
Great buying and service experience. Love my man Sean Victor and he keeps my vehicle running and on top notch running condition. Will definetly be shopping here in the future when it’s time to purchase and service my next van!!!!
Dealer Replied: Bob Newhart, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 23, 2024
This dealership is truly the best Mercedes-Benz dealership in charlotte. The staff here is always eager to help in any way they can. Kylie has been very helpful in answering all of my tag questions and some questions I had about the car. Thank you for everything!
Response from the owner Replied: Ivey Cook, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 23, 2024
I recently had the pleasure of working with Kylie at Hendricks Mercedes, and I couldn't be more impressed. Kylie was exceptionally pleasant and incredibly helpful in connecting me with a sprinter advisor. Her professionalism and friendly demeanor made the entire process smooth and enjoyable....
Response from the owner Replied: Jc, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 23, 2024
Hendricks should be very proud of their team, as everyone I encountered was welcoming and helpful. I recently had the pleasure of meeting Kylie at Hendricks Mercedes, and I couldn't be more impressed. Kylie was super friendly and incredibly helpful, even going the extra mile to change my key battery...
Response from the owner Replied: John Mathews, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 23, 2024
I bought my first car from here, I have fantastic experience with Wale Shoetan. He provided the right information and car that I been looking for. Hendrick Motors of Charlotte - Mercedes-Benz!
Response from the owner Replied: Cynthia Thuer, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- September 20, 2024
I will return here to have my vehicle serviced. I am happy with the Jake team.
Dealer Replied: Angela, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- September 20, 2024
I will return here to have my vehicle serviced. I am happy with the Jake team.
Dealer Replied: Angela, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- September 19, 2024
I had an excellent experience with Miguel Chirinos. Always willing to help and very knowledgeable about cars. The purchase was quick and hassle-free. I will definitely be returning to Hendrick Motors in the future.
Response from the owner Replied: Maria Bitar De Khallouf, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 19, 2024
Miguel Chirinos made purchasing our car at Hendrick Motors a pleasant experience. He was very patient and made sure we found the perfect car for our needs. Great professional!
Response from the owner Replied: Jose Uzcategui, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- September 19, 2024
I recommend Miguel Chirinos 100%. He was always available for us and gave us personalized treatment. We felt in good hands from the first moment. Great professional at Hendrick Motors
Response from the owner Replied: Cg Lucena, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- September 19, 2024
Hendrick Motors Of Charlotte, Technician Avian Craft took his time to explain to me the problems dealing with my vehicle. He was very polite and thorough about the details concerning my vehicle. I took my car for an oil change Mr Craft found other problems. This is where I’ll be coming from now on!
Response from the owner Replied: Mz Teezy, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Yelp Review
- September 19, 2024
The Hendrick team made the buying process easy and quick. Tyler, Miguel, Fred, and Katie answered all of my questions, negotiated a fair deal, and helped me get on the road in my new car in time for a business meeting. I'm very grateful for their care and expertise.
Google Review
- September 19, 2024
Miguel Chirinos' customer service is unbeatable. He went above and beyond to make my purchasing experience quick and hassle-free.La atención al cliente de Miguel Chirinos es inmejorable. Hizo todo lo posible para que mi experiencia al comprar fuera rápida y libre de problemas.
Response from the owner Replied: Angelica Mendez, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!
Google Review
- September 19, 2024
If you are looking for someone trustworthy to buy a car, Miguel Chirinos is your person. His knowledge of the market and attention to detail made the difference. Very satisfied with my purchase from Hendrick Motors.Si estás buscando a alguien confiable para comprar un auto, Miguel Chirinos es tu...
Response from the owner Replied: David, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 19, 2024
Miguel Chirinos made our car purchase incredibly easy. He was professional, patient, and answered all of our questions without putting pressure on us. A trusted salesman at Hendrick Motors.
Response from the owner Replied: Ocho, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- September 19, 2024
Excellent experience! Miguel Chirinos was very helpful throughout the entire process. He helped us find exactly what we were looking for and gave us options that fit our budget. Recommended!
Response from the owner Replied: David Perdomo, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 18, 2024
Book service B here and John took care of it all. No upselling or anything. Quick and easy. Done deal.
Response from the owner Replied: Kai, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- September 18, 2024
Buying a car out of town can be stressful. Justin was very helpful by sending me videos to give me the in person experience as much as possible. He communicated consistently and was very flexible and kind. Highly recommend! 😊
Response from the owner Replied: Debbie Ford, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- September 17, 2024
I recently had my vehicle serviced at Hendrick Mercedes located on Independence Blvd.My service technician name was Patrick. He provided me with outstanding customer service. He was friendly and detailed with explaining the service I had done to my vehicle and recommendations. Keep up the good...
Response from the owner Replied: Charles Yongue, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- September 17, 2024
I brought my car to install and align 4 new tires. Michael Duerr was my service advisor. The tires were installed and alignment was completed, however when i left the dealership, I noticed a rattling sound when i applied the brake. A bolt was attached properly during the tire installation and...
Response from the owner Replied: Hello Lamont Greene, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- September 17, 2024
Alex Roach was exceptional in his knowledge and handling of my vehicle.
Response from the owner Replied: Cheryl Hancock, we really appreciate your positive review! Thank you for taking the time to leave us with feedback!
Google Review
- September 17, 2024
Response from the owner Replied: Hi Mr. Robinson, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- September 17, 2024
Response from the owner Replied: Hello Tiffany Ollison, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!
Google Review
- September 15, 2024
Consistently excellent Mercedes Benz service from Hendrick!Thank you!
Response from the owner Replied: Thank you for your feedback!!!
Google Review
- September 14, 2024
Response from the owner Replied: Db Riley, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- September 13, 2024
Response from the owner Replied: Angelo Frega, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- September 13, 2024
Savannah was awesome. Thank you so much.
Response from the owner Replied: Beritz Desravines, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 13, 2024
I was extremely satisfied with the repair service I received at Hendrick. I also want to acknowledge my advisor Patrick’s help in this regard.
Response from the owner Replied: Dipankar Mookherji, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- September 13, 2024
Great experience buying my van from Elkin in Hendricks Mercedes in Charlotte he help me find the right model that I need for my business and also give me a excellent price I had a great experience buying from them
Response from the owner Replied: Jose Alvarado, thank you for sharing your positive experience! We hope you have a great day!
Google Review
- September 13, 2024
You know how stressful and exhausting the car process can be, but Justin Fieulleteau simplified it for us and made our experience at Hendricks Motors a pleasant one.10/10 recommendation.
Response from the owner Replied: Tyler Neal, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- September 13, 2024
Jacob provided outstanding customer service with a high level of professionalism. He was attentive, knowledgeable, and made the entire experience seamless and enjoyable. Jacob went above and beyond to address every question and concern, ensuring a smooth and satisfying purchase process. Highly...
Response from the owner Replied: Taylor Barnes, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- September 11, 2024
Savannah and Jason are great to work with. I have bought a bunch of cars in my lifetime and this is my first Mercedes. They provided Mercedes customer service. Nothing but perfection just like the car.
Dealer Replied: William Locklear, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- September 11, 2024
Savannah and Jason are great to work with. I have bought a bunch of cars in my lifetime and this is my first Mercedes. They provided Mercedes customer service. Nothing but perfection just like the car.
Dealer Replied: William Locklear, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
DealerRater Review
- September 11, 2024
Thanks for your help and your assistance for the service. I would come again as needed
Dealer Replied: Amitjain202, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Thanks again for the recommendation, and have an amazing day!
Cars.com Review
- September 11, 2024
Thanks for your help and your assistance for the service. I would come again as needed
Dealer Replied: Amitjain202, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Thanks again for the recommendation, and have an amazing day!
Google Review
- September 11, 2024
Had my Mercedes GLE serviced by HENDRICK MOTORS OF CHARLOTTE.Michael Ortega and Savannah went above and beyond. Thank you Michael and Savannah.
Response from the owner Replied: Hi Paul Gurlov, we are very happy to have provided you with such a positive experience! We hope you have a great day!
Google Review
- September 11, 2024
Response from the owner Replied: Hi Priyanka, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- September 11, 2024
Love coming here because all the employees are so nice and willing to help me get what I need. Tristan was my person here and he provided very easy experience. Will be coming back for any further needs for my Mercedes Benz
Response from the owner Replied: Jeremy Sang, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 10, 2024
Response from the owner Replied: Edvinas Buta, we're so glad that we were able to go above and beyond your expectations!
Google Review
- September 10, 2024
Response from the owner Replied: Matt Messina, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- September 10, 2024
Always very helpful and kind staff, Would recommend to anybody.
Response from the owner Replied: Location Charlotte, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 10, 2024
Patrick was knowledgable and responsive to my concerns.
Response from the owner Replied: Hi Lisa Livingston, thank you so much for your positive comments about Patrick and the team at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- September 10, 2024
Your Service Representative "Carly" was genuinely kind and professional, she made me feel valued as a customer. The repair on my R350 was completed in a very timely manner.
Response from the owner Replied: Lonnie Gray, thank you for your kind review; we are happy to pass along your comments to Carly and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope you have a great day!
Google Review
- September 09, 2024
Went to get my SUV serviced at Mercedes and Patrick was great. He explained the process and kept me informed.
Response from the owner Replied: D Dem, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- September 09, 2024
Response from the owner Replied: Hi Tonya, thank you for taking the time to rate us! We care deeply about delivering the best possible customer experience! Thank you!
Google Review
- September 09, 2024
The Service Department at this dealership always does a great job. They get me in and out, answer the phone, communicate well and make we want to come back. Great job. Thank you!
Response from the owner Replied: Hi, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Google Review
- September 06, 2024
Response from the owner Replied: Hi, thank you for taking the time to rate us! We care deeply about delivering the best possible customer experience! Thank you!
Google Review
- September 05, 2024
I brought my car in for service and was told to ask for Jonathan T. Jonathan was great, professional and kept me updated on what was going on with my car. I appreciate his amazing customer service and knowledge.
Response from the owner Replied: Hi Dreamchaser H, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Google Review
- September 05, 2024
Top notch customer service as always.
Response from the owner Replied: Timothy Dryman, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- September 05, 2024
I bought my first car from here and it was a great experience. They were kind, understanding, and accommodating. They’ll tell you the truth about the cars on their lot and if they don't know the answer to your question they will happily bring in the managers for a second opinion. Karen and Jason...
Response from the owner Replied: Hi Alexandria, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Google Review
- September 04, 2024
Response from the owner Replied: David Foerster, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- September 04, 2024
Great experience as always. Savannah was and is always pleasant and willing to go an extra mile. Very knowledgeable on all the vehicles functions which I need plenty of help with to be a 1st time Mercedes owner.
Response from the owner Replied: Sheilah Jones, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- August 31, 2024
Got a VIP treatment when I came into service my car the other day and Tristan did an awesome job. Will keep coming back
Cars.com Review
- August 31, 2024
I always service my cars here and have a really positive experience. Tristan helped me out today and made sure to take good care of my vehicle.
Dealer Replied: Hi Matthew, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- August 31, 2024
I always service my cars here and have a really positive experience. Tristan helped me out today and made sure to take good care of my vehicle.
Dealer Replied: Hi Matthew, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out!
Google Review
- August 31, 2024
Smooth & hassle free expreience when I gave my Merc GLE450e for an inspection to Hendrick Motors Service Dept. They kept me informed, gave me a loaner car and completed the required service.
Response from the owner Replied: Bilzac Chandrachud, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- August 30, 2024
Tristan was very helpful in service and answered any and all questions I had! I will be recommending this dealership to friends and family.
Response from the owner Replied: Anna Johnson, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 30, 2024
Jake Reeves is wonderful.He is always smiling, always keeps you informed on what is going on.
Response from the owner Replied: Hi Jackie Canarick, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Google Review
- August 30, 2024
Elkin Franco is a great person. He knows a lot about vehicles. He helped us with a big smile and in Spanish. I recommend that you look for elkin for any questions. He is super friendly. Many thanks for everything.Elkin franco es una gran persona. Sabe mucho de los vehículos. Nos ayudó con una gran...
Response from the owner Replied: We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!
Google Review
- August 30, 2024
This is a great dealership!! The best or Nothing and they are the very best !! The pay attention to detail and they really make you feel special when you come in . Everyone is friendly and welcoming Jake Reeves and Stacey Walsh are awesome. Thank you guys!
Response from the owner Replied: Mariana Rago, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- August 30, 2024
Jonathan at Hendrick Motors in Charlotte was kind, knowledgeable, and thorough with getting our car repairs done. We greatly appreciate Hendrick's fast and courtesy customer service support.
Response from the owner Replied: Katina Shackelford, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- August 30, 2024
My visit with service went well my advisor was Tristan and I got my car inspected so I could start my new warranty I purchased. Very well done from the service team for getting me in and out quickly!
Dealer Replied: Nester, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- August 30, 2024
My visit with service went well my advisor was Tristan and I got my car inspected so I could start my new warranty I purchased. Very well done from the service team for getting me in and out quickly!
Dealer Replied: Nester, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- August 30, 2024
During my recent trip to Mercedes, I had the opportunity to work with Kylie, the Front Desk Associate. She exceeded my expectations by helping me set up Bluetooth in my car and addressing all of my inquiries with patience. Kylie's approachable attitude and deep understanding of the technology made...
Dealer Replied: Hi Page, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- August 30, 2024
During my recent trip to Mercedes, I had the opportunity to work with Kylie, the Front Desk Associate. She exceeded my expectations by helping me set up Bluetooth in my car and addressing all of my inquiries with patience. Kylie's approachable attitude and deep understanding of the technology made...
Dealer Replied: Hi Page, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 29, 2024
This was my first time taking my car for service at Hendrick Motors of Charlotte. I was so impressed with the professionalism of the whole staff, and in particular, my customer service representative Savannah. She made the whole experience very easy for me, and she genuinely cared to provide the...
Response from the owner Replied: Lina Shammas, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- August 29, 2024
Elkin franco is the best sells man I know he help me with my sprinter van and he is straight forward with his opinions and a good person to hang around with he also knows what he is doing he knows what to do at all times and he is 100% sure of all the paper work that he handles
Response from the owner Replied: Matias Franco, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- August 29, 2024
We just purchased our daughter’s first car from Elkin. I would 10/10 recommend Elkin to help you with your next car purchase! He listened to our needs, made recommendations, was patient and made the process quick and easy. Everyone we spoke to was kind and helpful. We will definitely be back! Thank...
Response from the owner Replied: Hi Joanne Cordova, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- August 29, 2024
I'd like to thank Jake Reeves for his service support! From the beginning, he was eager to assist in troubleshooting the issue and solving in a meaningful, efficient way. Without a doubt, a five star service. I will be back.
Response from the owner Replied: Hi Gates Spilman, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 29, 2024
Savannah was great and very helpful. Very professional.
Response from the owner Replied: Hi Thomas Newcomb, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- August 28, 2024
John D’Errico was my service advisor for my GLE350. He was very knowledgeable and friendly. I would highly recommend him to anyone looking for services for their vehicle.
Dealer Replied: Julie M, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- August 28, 2024
John D’Errico was my service advisor for my GLE350. He was very knowledgeable and friendly. I would highly recommend him to anyone looking for services for their vehicle.
Dealer Replied: Julie M, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- August 28, 2024
Great service!
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
Google Review
- August 28, 2024
RUN!!!! Bought a car and it has been in the shop four times in the first month. Lied about the features. Took me on a test drive to show the features off but said some wouldnt react unless you were about to get in an accident. All were lies. I have now learned it was all a scam!!!! Contacted the...
Response from the owner Replied: Hi Ra B, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact Sarah Miller @ 704-972-5296 to discuss further. Thank you, we appreciate your time.
Google Review
- August 28, 2024
Positive experience with Savannah at Hendrick.
Response from the owner Replied: Christopher Callas, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.
Edmunds.com - Service Review
- August 28, 2024
I went in for a tire change without prior appointment and I was greeted and helped greatly by Carly. She paid attention to my request and made some useful suggestions and observations. Got me a ride back home and really did take care of my car included was a wash.. Thank you Carly! Hope you see this
Replied: Itohan I, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- August 28, 2024
My service manager Jonathan handled my car with his usual excellence and took care of all my needs. I could not be more pleased.
Response from the owner Replied: John Stipp, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 27, 2024
The first two visits were wonderful and I had a really good experience at this dealership yet again! Mia at the front was very helpful answering any questions that my wife and I had, and was very patient with us.
Response from the owner Replied: Logan Robinson, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- August 27, 2024
Ryan, Michael and Fred were very professional and helpful in getting me into and connected with my 1st fancy car! Thank you all!!!! I LOVE my new Mercedes!!
Response from the owner Replied: Paula Helm, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- August 27, 2024
Awesome service!
Response from the owner Replied: Howard Levine, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- August 27, 2024
John D'Errico always takes great care of my car and he is knowledgeable and thorough!! We make sure we request him always! I trust John to always do what is right and make sure my car is in great running condition! Thanks John See you next time!
Dealer Replied: Girlmom512, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- August 27, 2024
John D'Errico always takes great care of my car and he is knowledgeable and thorough!! We make sure we request him always! I trust John to always do what is right and make sure my car is in great running condition! Thanks John See you next time!
Dealer Replied: Girlmom512, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- August 27, 2024
john derrico was very friendly and approachable during my visit. Great customer service and I was treated very well.
Dealer Replied: Peach, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!
Cars.com Review
- August 27, 2024
john derrico was very friendly and approachable during my visit. Great customer service and I was treated very well.
Dealer Replied: Peach, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!
Google Review
- August 26, 2024
Response from the owner Replied: Robert Nelsen, thank you so much for your high rating! If you have any further questions, please don't hesitate to reach out!
Google Review
- August 26, 2024
Max in the parts department was very helpful, he had all the answers to all my questions. Thanks again for all the help!
Response from the owner Replied: Hi Heather Morrison, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- August 26, 2024
Another great service experience. Savannah is awesome!!!
Response from the owner Replied: James Robinson, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
Google Review
- August 26, 2024
Johnathan my service consultant is terrific! He does so many of his job tasks with such expertise and professionalism that it is hard to single out any one that stands out. As important, he is backed by a great technical service team who are also five star quality!
Response from the owner Replied: Joseph Contorno, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. If you're ever in need of more help, please let us know!
Google Review
- August 26, 2024
Sarah did an excellent job of finding the information I needed.
Response from the owner Replied: Cedric Brown, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- August 25, 2024
John was great!
Response from the owner Replied: Allen Peace Jr, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 24, 2024
Justin was awesome. So pleased. He was kind, not pushy, for easy to work with. I highly recommend.
Response from the owner Replied: Donato “godonato” Rondinelli, thank you so much for your high rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- August 24, 2024
Had and amazing experience and will go back when it is time for a new car!! Wale went above and beyond to help me get the SUV I wanted and was extremely transparent when I first went to the lot. He didn’t act like a “salesman” he just talked and got to know me and treated me as a person. He was...
Response from the owner Replied: Jp Britt, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- August 24, 2024
Wonderful experience!! Outstanding service like always!!
Response from the owner Replied: Christa Heilig, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- August 24, 2024
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- August 24, 2024
John D'Errico is an execellent service advisor. They always get our Mercedes sprinter vans fixed up and ready to go in a timely matter.
Response from the owner Replied: Javier Olivera Buenabad, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Google Review
- August 24, 2024
I called the Mercedes dealer earlier this week. I had questions about their inventory. I am looking into buying a new vehicle. Mia answered the phone and was able to answer all my questions. She was very polite and knowledgeable. I appreciated her patience very much, too. It is nice to not have...
Response from the owner Replied: Lyli Sefic, thanks for your praise and kind comments about our team. Thank you, and have a fantastic day!
Google Review
- August 22, 2024
I had a great experience working with Justin. He is incredible informative, personable, and always has a smile on his face. Great customer service! Thank you!
Response from the owner Replied: Jordon Mcrae, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- August 22, 2024
Justin was a fantastic salesman! He truly has a knack for it, and I’m grateful that he was there. I continue to enjoy my new car, and that’s all thanks to him! He was very pleasant, informative, and kind to work with. Highly recommend!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- August 21, 2024
I entered the dealership (MB of Atlanta) on a beautiful Atlanta mid-day to explore MB. I was immediately greeted by Rosh Browne whom I had met before about another MB that I just did not pull the trigger on. This time it was different and let me tell you how. Rosh greeted both my wife and me with a...
Response from the owner Replied: Roberto Ruiz, thank you for your kind review; we are happy to pass along your comments to the team!! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- August 21, 2024
I’ve been to several different Mercedes Benz dealerships to get work done and none of them come close to the service I got at this location they send you a video of the mechanic that has checked ✔️ over things on your vehicle 🚗 showing you evidence of things being good on your vehicle 🚗 they I have...
Response from the owner Replied: Michael Anderson, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. If you're ever in need of more help, please let us know!
Google Review
- August 21, 2024
Max in the parts department is so helpful and very knowledgeable!! Made a not so fun chore so easy!!
Response from the owner Replied: Angie Doedderlein, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please don't hesitate to reach out!
Google Review
- August 21, 2024
I can not speak highly enough of the parts department. I call up there with what I think is complicated question/ situation and they handle it with ease. Max makes things easy by doing all the work so that I can get my car back on the road. Thank you parts!!!!!
Response from the owner Replied: Tia Wolf, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- August 20, 2024
Response from the owner Replied: Dennis Yaus, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 19, 2024
Response from the owner Replied: Hello, many thanks for rating Hendrick Motors of Charlotte - Mercedes-Benz so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- August 19, 2024
Love coming here for the great people that are so kind and helpful! Even though just my tire light was on, Tristan from service helped me out a ton! Big shout out to everyone at Hendrick Motors for doing an awesome job every visit
Response from the owner Replied: Lew Johnson, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 18, 2024
I was unsure of what car would work with me, the kids, the travel we do, etc. worked with Elkin who took the time to listen and recommended a sprinter. I wasn’t sure at first but boy it was a good choice. I never would have thought so but it has turned out to be perfect.
Response from the owner Replied: Hi Brian Alterman, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- August 18, 2024
Elkin franco help me so much with a service, he is really nice person he will help so much in anything that you need. It’s good to have people like that at the dealer. Thank you so much
Response from the owner Replied: Bryan Lopez, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 18, 2024
Elkin Franco helped me with the purchase of my vehicle. The process was very simple and he helped me with all my questions and helped me find the best option for me. He is a super super kind person. He helped me in Spanish. Elkin from Medellín Colombia is the best seller.Elkin franco me ayudó con la...
Response from the owner Replied: Xavier Bejarano, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- August 17, 2024
Ella was very nice and super helpful. She made sure I felt accommodated at all times and was able to answer any questions I had. Would highly recommend visiting!!
Response from the owner Replied: Bryan Crawford, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 16, 2024
My experience with Miguel Chirinos at Hendrick Motors was incredible. From the first moment I felt well cared for, without pressure and with all my questions answered clearly. I recommend it!Mi experiencia con Miguel Chirinos en Hendrick Motors fue increíble. Desde el primer momento me sentí bien...
Response from the owner Replied: Lisbeth Mendoza, we are very happy we could provide you with a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- August 16, 2024
Miguel Chirinos made my car purchase a pleasant and hassle-free experience. He was professional, honest and made sure I got the best deal possible.Miguel Chirinos hizo que la compra de mi auto fuera una experiencia agradable y sin complicaciones. Fue profesional, honesto y se aseguró de que...
Response from the owner Replied: Hi Juan Dorante, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 16, 2024
Excellent service from Jake Reeves.
Response from the owner Replied: J. Jerome Miller, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Edmunds.com - Service Review
- August 16, 2024
Excellent service was provided by Patrick Bradey at Hendrick Mercedes Benz on East Independence Blvd. He was very professional, courteous, and punctual in keeping me updated as to the work to be completed on my vehicle! In addition , Mr. Bradey made sure that the work was completed to my full...
Replied: D. Chappell, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 16, 2024
Service at Hendricks Motors of Charlotte is great and in-line with the quality and timeliness one would expect from a MB dealer.
Response from the owner Replied: Hi M B, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- August 16, 2024
I don’t normally leave reviews but was compelled to do so after visiting Hendrick Mercedes-Benz of Charlotte.I was looking to treat myself with purchasing my first Mercedes and was so impressed with the beautiful showroom but the reason I wanted to leave a review is because of the friendliness of...
Response from the owner Replied: Vicki Loeffler, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 16, 2024
Miguel Chirinos knows perfectly every detail of the cars he sells. Helped me choose the vehicle that best suits my needs. Excellent service!Miguel Chirinos conoce a la perfección cada detalle de los autos que vende. Me ayudó a elegir el vehículo que mejor se adapta a mis necesidades, ¡Excelente...
Response from the owner Replied: Jcent, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- August 16, 2024
I highly recommend Hendrick Motors of Charlotte Mercedes. Their staff is so friendly and helpful. It started with the wonderful greeting that we got from Ella Hicks when we came in to the showroom to the service we received when we got there. We will be back when we need a new cars again. ...
Response from the owner Replied: Joe Loeffler, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- August 16, 2024
We had a great experience with Nabyant and the Team at Hendrick MB. We worked a trade in and purchase of a new vehicle. The whole staff was professional and patient and informative. Thank you.
Response from the owner Replied: Michael Faulkner, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- August 16, 2024
Miguel Chirinos at Hendrick motors is the best. Their honesty, kindness, and attention to detail made my purchasing experience great. I recommend it 100%!Miguel Chirinos en Hendrick motors es el mejor. Su honestidad, amabilidad y atención al detalle hicieron que mi experiencia de compra fuera...
Response from the owner Replied: Abraham Gimenez, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- August 16, 2024
From the first contact to the delivery of the vehicle, Miguel Chirinos made the entire process easy and stress-free. His knowledge and patience were impressive. I will definitely recommend Hendrick motors and Miguel to my friends and family!Desde el primer contacto hasta la entrega del vehículo,...
Response from the owner Replied: Hi José Valera, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
Google Review
- August 16, 2024
Miguel Chirinos treated me excellently. I felt comfortable taking my time to decide, and Miguel was always there to help me with any questions. An unparalleled shopping experience.Miguel Chirinos me atendió excelente. Me sentí cómodo tomando mi tiempo para decidir, y Miguel siempre estuvo ahí para...
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 16, 2024
I loved the personalized attention I received from Miguel Chirinos at Hendrick motors. He took the time to understand my needs and find the perfect car for me.Me encantó la atención personalizada que recibí de Miguel Chirinos en Hendrick motors . Se tomó el tiempo para entender mis necesidades y...
Response from the owner Replied: Jesus Leonardo Dorante Mendoza, we are glad we could help! If you're ever in need of more help, please let us know!
DealerRater Review
- August 15, 2024
As a woman having my car serviced has always made me feel skeptical in the past. Ever since I have had Eddie service my car, I know I am in good hands. I was referred to him by a friend for another opinion. He explained to me what I needed without being condescending. He explained to me what I...
Dealer Replied: Hi Crclcollins, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- August 15, 2024
As a woman having my car serviced has always made me feel skeptical in the past. Ever since I have had Eddie service my car, I know I am in good hands. I was referred to him by a friend for another opinion. He explained to me what I needed without being condescending. He explained to me what I...
Dealer Replied: Hi Crclcollins, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- August 14, 2024
I am currently a employee within hendrick automotive group and have known both Chris Buzan and the staff at Hendrick Mercedes for some time now. They are by far the best Mercedes dealership and have some of the best staff out there. Not only is Chris a great salesman but also someone I would...
Response from the owner Replied: Ryan Wagner, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- August 14, 2024
I recently had my car serviced and Savannah managed expectations very well by communicating clearly and accurately. Ella, the receptionist was very engaging and recommended several nearby lunch options and overall made my visit quite pleasant. You have good employees.
Response from the owner Replied: Stan Hicks, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 14, 2024
This was the best choice I made to bring my vehicle to Hendricks Mercedes. My service advisor Savannah has been professional and informative what is going on with vehicle.
Response from the owner Replied: Hi Vanessa T, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- August 14, 2024
Excellent experience as always. I highly recommend
Response from the owner Replied: Rani Ghaziri, we're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation, and have an amazing day!
Google Review
- August 14, 2024
I love these guys!! Best team on the planet- always super helpful and they go above and beyond!! I’ve purchased 2 cars here, I have my service completed here and I will continue to be a loyal client!
Response from the owner Replied: Sarah Kinard, we are very happy we could provide you with a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- August 14, 2024
Came into the dealership looking for the parts department and service department so I can get a few things figured out on my wife’s SUV. Gabriella Hicks went above and beyond to assist me in completing my task. The level of professionalism at this dealership is second to none. I highly recommend you...
Response from the owner Replied: Shelby Mayfield, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- August 14, 2024
Purchased my first mercedes recently and Hendrick Motors inventory and customer service was phenomenal. If you need a car in the future let this be the car dealership you go to! Wale and Kaitlin took very good care of me and talked me through the whole process. I will be recommending friends and...
Response from the owner Replied: Sierra Payne, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. If you have any further questions, please don't hesitate to reach out!
Google Review
- August 14, 2024
Justin did an outstanding job listening to me and was fully engaged during the entire process. He followed up after the sale to make sure I was happy. Justin’s relationship skills made the whole sale enjoyable.
Response from the owner Replied: Catherine Newman, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- August 13, 2024
Response from the owner Replied: Hello, thank you for your awesome review! We love seeing so many stars!
Cars.com Review
- August 13, 2024
I was very impressed with the Technician who worked on my Grandmother's car. I believe his name was Edivas. Very nice guy, explained the reason for the rotors to be replaced instead of just putting pads on. Didn't try to sell her more than she needed. Car stops great now and the light is gone. May...
Dealer Replied: Chris, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- August 13, 2024
I was very impressed with the Technician who worked on my Grandmother's car. I believe his name was Edivas. Very nice guy, explained the reason for the rotors to be replaced instead of just putting pads on. Didn't try to sell her more than she needed. Car stops great now and the light is gone. May...
Dealer Replied: Chris, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 13, 2024
I recently purchased a 2020 S-560 Mercedes Benz from Hendrick Motors of Charlotte and Alan Schockett was the salesperson who helped me. I was so impressed with the service I received from Alan, who, during my very first visit, answered all my questions in a straightforward and honest manner. After...
Response from the owner Replied: Sandra B, thank you for your kind review; we are happy to pass along your comments to Alan and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We look forward to serving you again!
Google Review
- August 13, 2024
Came in looking to upgrade my current Mercedes Vehicle as I’m expanding my family and needed something larger. We browsed around and looked through the lot, there was a lot of sales people in the lobby standing around and yet not a single one came over to us. Upon leaving I stopped by the same model...
Response from the owner Replied: We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Sarah Kinard at 704-972-5296. We look forward to hearing from you soon.
Yelp Review
- August 13, 2024
I brought my car up to Mercedes Benz northlake to find the cause of an issue. Just to have my car returned with another issue. simply a gas cap that was roughed up. Broken pieces on the inside of the cap including the handle of the cap hanging on by a thread. I was treated like a peasant by...
Google Review
- August 13, 2024
Always a great experience at this dealership. They can always get me in for service and are very transparent about any immediate or upcoming needs my car has. Highly recommend working with Carly & Jeremy!
Response from the owner Replied: Kathryn Stachowicz, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- August 13, 2024
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- August 13, 2024
Jonathon got my safety inspection done and new tires installed expediciously.
Response from the owner Replied: Elmer Branstetter, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- August 13, 2024
Patrick, the service writer was amazing. I noticed a screw in my tire, I called HHsndrick , they told me to bring the car over, I had known that I was going to need four tires, Patrick ordered the tires, put them on the next day, also did my service that was due. Amazing service.
Response from the owner Replied: Anthony Bracken, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- August 13, 2024
Pierce was great. he took care of me all the way when buying my car.
Response from the owner Replied: Jayson Jones, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- August 07, 2024
We had a great experience at Hendrick Mercedes of Charlotte with the purchase of our new G-Class vehicle. Justin Fieulleteau and team were very helpful and a pleasure to work! The service was excellent and I highly recommend this dealership to others.
Response from the owner Replied: Cameron Hardee, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Please don't hesitate to reach out if there's anything additional we can do for you.
Yelp Review
- August 05, 2024
Wale H from Mercedes Benz Independence was my salesman. We need more good people like him in the world. He explained everything in detail and took the time to answer his personal phone after hours when I came up with something i wasn't sure about concerning my new car. Wale is so professional and I...
Google Review
- August 04, 2024
If you're in the market for a new vehicle, I highly recommend reaching out to Jason Wiggs!! His professionalism, attention to detail, and genuine care made all the difference. Jason’s knowledge reassured us that we were making the right decision when switching from gas to EV. Thank you Jason for...
Response from the owner Replied: We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Sarah Kinard at 704-972-5296. We look forward to hearing from you soon.
Google Review
- August 03, 2024
I went into the store last week and Mia was so helpful and knowledgeable of the vehicles and services. I have never owned a Mercedes before so I had a lot of questions and concerns but Mia was so sweet and patient with me. I would definitely recommend talking to her if you come into the store as she...
Response from the owner Replied: Nicole Goheen, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Google Review
- August 03, 2024
Elkin welcomed us in with a big smile and helped make our purchasing process stress-free, he answered all of our questions efficiently and was very kind! We had a wonderful experience, and highly recommend his service and speaking to him!
Google Review
- August 01, 2024
I been working with Elkin Franco. I was on the market to add a new cargo van to my delivery service company. He walk me through the process and help me to find the right vehicle for my company. The dealer was very welcoming and everyone has a big smile.
Response from the owner Replied: Juanpablo Gonzalezduque, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 01, 2024
Elkin welcomed us in with a big smile and helped make our purchasing process stress-free, he answered all of our questions efficiently and was very kind! We had a wonderful experience, and highly recommend his service and speaking to him!
Response from the owner Replied: Hello Asmira Lugonic, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!
Google Review
- July 31, 2024
This was a really nice place to have my car checked up. And also, and most important, Isabel, the lady who helped us, was really really nice and quick! I love when people have a smile on the face when talking with customers, it makes us feel valued.
Response from the owner Replied: Paulina Perez, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Google Review
- July 31, 2024
Excellent service from Miss Isabel Rojas, very kind and helpful
Response from the owner Replied: Henry Gomez, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 31, 2024
On my last visit to Mercedes Benz, I was attended to on the line by Isabel Rojas, who did so with great kindness and professionalism and all my doubts were resolved. In addition, the mechanic Luis Suárez did an excellent job, he is a very good mechanic.
Response from the owner Replied: Hi Julian Aponte, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 31, 2024
I was at this dealer for the first time and it was a wonderful experience!! Thanks to Isabel Rojas for receiving us on the service lane and making my whole process agile and effective, with her good knowledge and good customer service!! Thank you 🏻
Response from the owner Replied: Luisa Delgado, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- July 31, 2024
I was there at the Independence location and Isabel Rojas was very kind and helpful and it was great that she spoke spanish! You can tell she loves her job and is willing to work.
Response from the owner Replied: Samir C, we are glad we could help! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- July 31, 2024
Excellent service, today I was attended by Isabel Rojas, she took care of me very well, it was very helpful
Response from the owner Replied: Hello Sara Aponte, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 31, 2024
Doing some research on vehicles and stopped in to ask a few questions. Elkin was super friendly and very knowledgeable about the questions I had. I appreciate the great service and look forward to working with you when we are ready to move forward.
Response from the owner Replied: Samantha Wilson, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 31, 2024
I been wanting to come check out the new Mercedes’ Benz that was out since I no longer had my CLK 420 two door Benz and needed a van for new business and have to say from the moment I walked in was greeted by Elkin he was so nice had the answers to all my questions made my decision easy. I left very...
Response from the owner Replied: Hi Lizzy Boutique, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 31, 2024
My husband and I were looking for a new car. Elkin greeted us and had a welcoming personality and took the time to listen to our needs, which made car shopping easy. I will definitely recommend this dealer and Elkin to our friends and family!
Response from the owner Replied: Monica Santos, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 31, 2024
We stop by Hendrick Motors of Charlotte looking for a cargo van. Elkin Franco gives us the opportunity to test drive multiple options. The financing was very easy and simple. Also help us with our electric up fit.Thank you!!
Response from the owner Replied: Daniel Segovia, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- July 31, 2024
We had Elkin Franco as our salesman. Very funny guy and helped us find exactly what we were looking for and needed. He made me feel as if i was family and really gave me the best deal avalible I hope that everyone who goes to hendrick motors get Elkin Franco as their sales man and everyone gets...
Response from the owner Replied: Wesley Zeemer, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- July 31, 2024
I was very happy with the person who helped me, Isabel Rojas. Very nice, helpful, and nice. It was an excellent experience.
Response from the owner Replied: Lina Calle, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 29, 2024
The Mercedes visit has been one of the best experiences I have had in terms of car purchases. Starting with the service provided by Elkin - without pressuring me to buy, they are always willing to answer all my questions and direct me to the best purchasing choice.La visita Mercedes a sido una de...
Response from the owner Replied: Miguel Ramirez, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. If you're ever in need of more help, please let us know!
Google Review
- July 29, 2024
I recently met with Elkin and the experience was exceptional. He was very helpful and genuinely interested in helping me find the right vehicle. He was very transparent, which I admired. Highly recommend Elkin.
Response from the owner Replied: Chadwick Crump, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 29, 2024
The purchase we made was the quickest and easiest. Elkin is not only a seller but also a friend. We felt like we were talking among friends when he explained the difference between the cars we were looking at. I 100% recommend that you go look for it.La compra que hicimos fue la más rápida y facil....
Response from the owner Replied: Pamela Price, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 29, 2024
This visit has been so much from beginning to end. Everything was so easy and fast. The help from Elkin was amaizing to deal with. I appreciated his patience a lot with explaining g all of the technology that comes with the new car.
Response from the owner Replied: Hi Jaden, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 29, 2024
Elkin, thank you for all your help - I really didn't expect this process to be so quick and easy, your ability to make me feel the importance of making the purchase was the best. Go and ask for him. Is the best!Elkin gracias por toda tu ayuda - la verdad no espere que este proceso sea tan rápido y...
Response from the owner Replied: Diana Price, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- July 29, 2024
Go find Elkin. very helpful, knowledgeable and approachable. no pressure, hassle free. I definitely would recommend going there and look for Elkin. when i left with my car he called me within the hour to make sure i made it home safely and if i had a question on how to work the technology on it....
Response from the owner Replied: Kevin Rivero, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 29, 2024
I had gone to Mercedes to just browse, and I had came out with an amazing car! My car dealer, Elkin Franco, was so honest and generous. He didn’t make me feel pressured to buy a car and when I had decided, he gave me tips and pointers. I would definitely come again just to say hello to him. Amazing...
Response from the owner Replied: Ivana Soto, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 28, 2024
Response from the owner Replied: Penelope Miller, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Google Review
- July 27, 2024
Went to Hendrick Mercedes Benz on independence Blvd to browse around and get a feel of what I was looking for. I can say I got the whole package! Luxury - confort - accountability and best customer service. As I was looking I was approached by a very helpful and amazing person. He was very...
Response from the owner Replied: Carla Franco, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 27, 2024
My husband and I recently visited Mercedes Benz on Independence Blvd to look at the SL-Class AMG model, and we were fortunate enough to be assisted by Elkin. As returning Mercedes-Benz owners, we thought we knew quite a bit, but Elkin's extensive knowledge and expertise amazed us. He not only...
Response from the owner Replied: Davina Thorpe, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- July 27, 2024
I went into the store earlier this week and Mia was super helpful and patient with me. She eased the process of getting a new car, with being knowledgeable about the vehicles and accommodating to my concerns. Highly recommend her service, she made this process stress-free and was very kind to us!
Response from the owner Replied: Samir Lugonic, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 26, 2024
Our company recently purchased two sprinter vans from Hendrick Motors of Charlotte. Elkin, Sarah, and Cassidy were all super helpful and made the whole process a walk in the park. Even when getting the vans serviced, they are amazing about keeping us updated on progress and make it priority to get...
Response from the owner Replied: Jamie Oriole, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- July 26, 2024
Servicing my Mercedes here is always a good experience, and I feel like I get treated very well! Tristan from the service side did very well in making sure I had a good time at the store today!
Dealer Replied: Chandlerv, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- July 26, 2024
Servicing my Mercedes here is always a good experience, and I feel like I get treated very well! Tristan from the service side did very well in making sure I had a good time at the store today!
Dealer Replied: Chandlerv, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Service Review
- July 26, 2024
This service department always treats me very good when I come in. Tristan was my guy this time around and he did an awesome job keeping my car up to date! Will be coming back!
Replied: Chandler V, we are very happy we could provide you with a positive experience! Thank you again for leaving us this response!
Cars.com Review
- July 24, 2024
Came in yesterday to get my car checked out for a noise coming from the engine bay and Tristan from the service department took excellent care of me and my vehicle! Got my car fixed under the warranty I purchased and now I have the confidence to keep driving again!
Dealer Replied: Sasha Vityaz, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 23, 2024
Decided I was going to buy Mercedes Benz wipers and put them on myself instead of paying for the replacement. Didn’t go as planned had a bit of a struggle. A Technician by the name of Avian seen me and helped me put the wipers on! Hendrick Motors of Charlotte truly values customers thanks guys!
Response from the owner Replied: Samuel Maria, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- July 23, 2024
I had gotten my car towed in here on a Tuesday after a blowout, everyone was super helpful! Avian Craft peformed my tire replacement that same day and had my car ready to go! Couldn't ask for better service thanks again you guys!
Response from the owner Replied: Elijah Cone, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- July 23, 2024
Miss Cook’s friendly demeanor and knowledge of the dealership layout made the whole process easy and stress-free. She knew exactly who to connect me with, ensuring a smooth transition to the next step of my visit.
Dealer Replied: Page, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- July 23, 2024
Miss Cook’s friendly demeanor and knowledge of the dealership layout made the whole process easy and stress-free. She knew exactly who to connect me with, ensuring a smooth transition to the next step of my visit.
Dealer Replied: Page, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- July 23, 2024
Miss Cook’s friendly demeanor and knowledge of the dealership layout made the whole process easy and stress-free. She knew exactly who to connect me with, ensuring a smooth transition to the next step of my visit.
Dealer Replied: Page, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- July 23, 2024
Miss Cook’s friendly demeanor and knowledge of the dealership layout made the whole process easy and stress-free. She knew exactly who to connect me with, ensuring a smooth transition to the next step of my visit.
Dealer Replied: Page, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- July 23, 2024
The service team always does an awesome job when it comes to quality work, transparency, and short time I have to spend in the store. I keep coming back for the great people that work here like Tristan, he always has a smile and is willing to help with any questions I may have
Dealer Replied: Sasha, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- July 23, 2024
The service team always does an awesome job when it comes to quality work, transparency, and short time I have to spend in the store. I keep coming back for the great people that work here like Tristan, he always has a smile and is willing to help with any questions I may have
Dealer Replied: Sasha, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 22, 2024
Everyone was really friendly and very helpful. They went above and beyond what they had to do. I highly recommend this location!!!!
Response from the owner Replied: Hi Michael B, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 22, 2024
I had an blowout in 5:00 traffic! I called Hendrick Motors of Charlotte which closes at 5:30, someone answered and assured they would stay late to replace the tire for me. Technician Avian Craft replaced my tire in a timely manner and had me ready to go by 6pm. Can’t thank you guys enough for your...
Response from the owner Replied: Kam, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please don't hesitate to reach out!
Google Review
- July 22, 2024
My AMG was due for an B service, I took my car to Hendrick Motors of Charlotte. Tech Avian Craft performed the service in a very timely manner and have a detailed video about my upcoming recommendations for my next service thanks you guys for treating us like family!
Response from the owner Replied: Kevin White, we are very happy we could provide you with a positive experience! If there's anything further we can do for you, we are happy to help!
Google Review
- July 20, 2024
I have been on the lookout for a place to take my sprinter to, to have it properly fixed for over 2 years and decided to give Mercedes on independence a shot.I was welcomed in and Jake came out with a smile and helped me from start to finish. He kept me informed on progress, status and cost the...
Response from the owner Replied: Catrina Vetucci, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- July 19, 2024
Thank you Luis for your help! Excellent service and efficiency.
Response from the owner Replied: Jessica Lopez, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 19, 2024
I was getting ready to take an family road trip and wanted to make sure my car was 100% before leaving. I took my car to Hendrick Motors of Charlotte, Avian Craft did the full inspection on my vehicle and assured me i was ready to go! Best of all this service was free! Thanks you guys!
Response from the owner Replied: Jacarri Jackson, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 18, 2024
Excellent dealer! Did everything they said they were going to do. I have to give special thanks to Jason Wiggs for his professional and friendly demeanor. I highly recommend if you are interested in purchasing a Mercedes Benz.
Response from the owner Replied: Ryan, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 18, 2024
Just want to say thanks so much to Luis for all the car helped. Thank you for the attention to detail and always being helpful. Loved the service at this place and always feel comfortable knowing that my vehicle will be fixed and taken care of by the best team! Feels good not to worry about how I’m...
Response from the owner Replied: Katia Dominguez, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 18, 2024
Just wanted to give a huge thanks to Luis for all the car help! He was extremely kind, courteous, and efficient and work and it is great knowing I'll make it from point A to point B without any issues!
Response from the owner Replied: Ximena Aguilar Dominguez, thanks for your praise and kind comments about our team. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- July 17, 2024
My tire was losing air pressure constantly , I took my car to a tire shop and they told me there was nothing in the tire but it was still losing air! Finally got a chance to take my car to Hendrick Motors Of Charlotte, Technician Avian Craft inspected the tire thoroughly found a small hole in the...
Response from the owner Replied: Mz Teezy, your satisfaction is our top priority. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- July 17, 2024
Got in my car monday and the tire pressure light was on, I wasn’t sure if I had an nail or not. I went in to Hendrick Motors Of Charlotte Technician Avian Craft looked over my tires made sure everything was fine set the tire pressure and filled all fluids. Thanks you guys.
Response from the owner Replied: Javan Richardson, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 17, 2024
Got a letter in the mail that my GLE was due for an open campaign. Took my vehicle in at 3:00PM, and I was out of there at 3:30! Tech Avian Craft performed my campaign and a full detailed video. Service was a 10/10. This has always been my #1 shop for car work!
Response from the owner Replied: Azariah Richardson, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 17, 2024
Took my car in for an oil change everyone was good help and I was also updated as the tech Avian Craft was working on my vehicle. He let me know my tire was low on tread and about future services! This is where i’ll be coming from now on!
Response from the owner Replied: Jordan Gang, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- July 16, 2024
I had a fantastic experience buying my car with Miguel Chirinos. He was very professional and made sure everything went well, Highly recommended!Tuve una experiencia fantástica comprando mi auto con Miguel Chirinos. Fue muy profesional y se aseguró de que todo saliera bien, ¡Súper recomendado!
Response from the owner Replied: Kevin Jesus Vasquez Escalona, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 16, 2024
Miguel Chirinos helped me find the perfect car for my family. Their honesty and transparency made everything so much easier. Thank you so muchMiguel Chirinos me ayudó a encontrar el auto perfecto para mi familia. Su honestidad y transparencia hicieron que todo fuera mucho más fácil. Muchas gracias
Response from the owner Replied: Keimber Vasquez, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 16, 2024
I bought my first car with the help of Miguel Chirinos and I couldn't be easier with his help and treatment like this, Excellent experience!Compre mi primer auto con la ayuda de Miguel Chirinos y no puedo estar más fácil con su ayuda y trato así mi, ¡Excelente experiencia!
Response from the owner Replied: Robin Escalona, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. If you have any further questions, please don't hesitate to reach out!
Google Review
- July 15, 2024
My purchase was a stress free experience, thanks to Miguel Chirinos, he is a true professional. His knowledge and kindness are unmatched.Mi compra fue una experiencia libre de estrés, gracias a Miguel Chirinos, es un verdadero profesional. Su conocimiento y amabilidad son incomparables.
Response from the owner Replied: Daniels Linares, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 15, 2024
I am very satisfied with my purchase thanks to Miguel Chirinos. Their attention to detail and excellent customer service made all the difference.Estoy muy satisfecho con mi compra gracias a Miguel Chirinos. Su atención al detalle y su excelente servicio al cliente hicieron toda la diferencia.
Response from the owner Replied: Omaira Torrealba, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- July 15, 2024
Miguel Chirinos was incredibly helpful and professional throughout the entire process of purchasing my car. He made me feel comfortable and answered all my questions patiently.Miguel Chirinos fue increíblemente servicial y profesional durante todo el proceso de compra de mi auto. Me hizo sentir...
Response from the owner Replied: Adib Gabriel Khallouf Bitar, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 13, 2024
Mia has been incredibly helpful at the dealership, assisting us with everything we need. Her professionalism, knowledge, and willingness to go the extra mile have made my families visit smooth and stress-free. We truly appreciate her dedication and excellent customer service. Highly recommended!
Response from the owner Replied: Brian Trickett, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Thanks again for the recommendation, and have an amazing day!
Google Review
- July 13, 2024
Mia (Asmira) has been incredibly helpful at the dealership, always going above and beyond to assist us. She handles every request with efficiency and a friendly attitude. Her knowledge and dedication make the process smooth and stress-free. Highly recommend her service!
Response from the owner Replied: Kaytlyn Trickett, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- July 12, 2024
Rebecca did an amazing job with my car!
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We will pass your compliments along to Chong :) We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- July 12, 2024
This is a beautiful store. Everyone from the front desk to finance to service were so nice and welcoming. My salesperson, Hunter, was extremely knowledgeable and was able to address all of my questions/concerns. He definitely helped to make this the most pleasant car buying experience I've ever had....
Response from the owner Replied: Rebecca Mccreery, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. If you have any further questions, please don't hesitate to reach out!
Yelp Review
- July 12, 2024
I went to pick up my Mercedes Monday afternoon and I got there and paid them almost $800 for a service B and my car had coffee stains all over it! I took my car in clean and I will not pick it up dirty. The service I paid for is supposed to come with a car wash. And early that morning when I called...
Google Review
- July 10, 2024
When I walked into the Mercedes dealership, I was welcomed by Miss Cook's warm smile at the front desk. She quickly noticed me and kindly directed me to a salesperson, making sure I was well taken care of.Miss Cook's friendly demeanor and knowledge of the dealership made the whole process easy and...
Response from the owner Replied: John Rios, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Thanks for your praise and kind comments about our team. Your wonderful feedback and rating mean a lot to us. We're looking forward to your next visit with us!
Google Review
- July 10, 2024
I would like to thank you so much for your help, Kylie! Your support means a lot to me!She helped me with going over my car and setting up my Mercedes app. Her assistance made everything so much easier, and I truly appreciate her expertise, patience, and willingness to ensure everything was perfect...
Response from the owner Replied: Nicolas Stumbaugh, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- July 08, 2024
The team at Hendrick Motors of Charlotte has demonstrated that I can always trust them to deliver a premium experience. When I came in, Jacklien greeted me and helped me a few questions I had during my visit. She directed me to the correct department and was kind all throughout. I absolutely...
Response from the owner Replied: Benjamin, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We're looking forward to your next visit with us!
Cars.com Review
- July 08, 2024
Hendrick is always top tier and quality, whether it be in Automotive or Racing, but Hendrick Motors does it best! Tristan from the service department was very kind and trustworthy with my visit, and I will always keep coming back for the atmosphere and wonderful employees of Hendrick Motors Mercedes!
Google Review
- July 05, 2024
Scam. They charge 3x the amount any other mechanic charges. Then they’ll lie to try and get you to get more than what you need. Do not recommend
Response from the owner Replied: Hi Raekwon Jacobs, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact Sarah Kinard at 704- 972- 5296 to discuss further. Thank you, we appreciate your time.
Google Review
- July 05, 2024
Hunter McCreery is hands down the absolute best representative for Mercedes Benz that could exist. He was respectful, and did his absolute best to get me a great deal! If you are in the Market for a new car, I highly recommend stopping by Hendrick and make sure you ask for Hunter!
Response from the owner Replied: Whitney Hodge, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- July 03, 2024
I had a fantastic experience at Hendrick Mercedes! From the moment I walked in, I was greeted warmly by their friendly staff. Conner listened carefully to my needs and helped me find the perfect car that fit both my preferences and budget.He was knowledgeable and patient, answering all my questions...
Response from the owner Replied: Matthew, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 02, 2024
Hello, we visited yesterday and met “CONNER SCHEWAB”. His reception was completely unprofessional. When I asked who the manager was, he claimed to be the manager, but his card said he was a client advisor. He then said it was his old card. We genuinely wanted to buy a car and leave, but our...
Response from the owner Replied: Hi Bhanu, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact Sarah Kinard at 704-535-6400 to discuss further. Thank you, we appreciate your time.
Google Review
- July 01, 2024
John the service adviser was outstanding.He kept me informed via text every step of the way on the repair processHe got my Sprinter into the service bay quicker than expected.And back to me days ahead of schedule.Thank you JohnDennis
Response from the owner Replied: Dennis Ransom, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 30, 2024
Unfortunately my experience was not so good at this Mercedes dealership.My salesperson was Cassidy. The vehicle I bought didn't have any floor mats also the windshield was very dirty looking and I couldn't figure out why until I discovered that it had tint on the windshield. I also found scratches...
Response from the owner Replied: Just Me, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704.972.5296, we look forward to hearing from you soon.
Google Review
- June 24, 2024
Response from the owner Replied: Joe Zwetolitz, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 23, 2024
Response from the owner Replied: Barbara Maas, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 21, 2024
Normally buying a car is a difficult process, but Cassidy at Mercedes has always made it so easy. We have purchased multiple vehicles from her, and I only have good things to say. She's attentive, cares about each and every customer, and has created a stress free environment when buying a car. I...
Google Review
- June 21, 2024
Response from the owner Replied: Big thanks for the fabulous review! Don't hesitate to reach out and let us know if there's anything we can do for you! Best regards.
Google Review
- June 21, 2024
The service was prompt, and Patrick my service advisor was very informative. I’ve been a Hendrick customer since 1991..
Response from the owner Replied: Hi 7th Son Ministry, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 20, 2024
Cam was very helpful and patient. He did a great job going over the details and all of the features of my new vehicle.
Response from the owner Replied: Cindy Smith, we are glad we could help! We look forward to your next visit! Take care!
Google Review
- June 20, 2024
I appreciate the customer service I have received from Michael Ortega. He has gone beyond the call of duty to help me in two different opportunities. Michael followed up with me in a timely manner and was courteous at all times. His professionalism makes Mercedes-Benz look great!
Response from the owner Replied: Jeffrey Crump, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!
Google Review
- June 19, 2024
I love coming here for my sprinter service. Good communication with Jonathan, thank you for your help.
Response from the owner Replied: Hi Alfredo Albarran, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 19, 2024
Response from the owner Replied: Angie Miles Mcclure, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 19, 2024
Service was fast. Jake kept me informed with progress reports.
Response from the owner Replied: Hi Tom Lewis, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 18, 2024
Fantastic communication all the way through. Constant updates and a breakdown of everything that needed to be done in words that I understand. I am very appreciative of Jonathan’s patience and his never give up until we find a solution attitude. Everyone I came in contact with reflected off of his...
Response from the owner Replied: Regina Mitchell, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- June 17, 2024
Just recently had my GLE serviced Joey Tillis was my service advisor. The work was taken care of promptly and the team was professional . Thank you!
Response from the owner Replied: Hi Julie M! We're so happy we were able to help you out! I'll pass your compliments along to Joey and we hope you have an awesome week!
Google Review
- June 17, 2024
After an extended period of waiting for a part, Johnathan alerted me as soon as the part for my recall repair arrived. He was able to accommodate my hectic schedule for a drop off appointment time as well as a loaner vehicle. The process was smooth and easy.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- June 14, 2024
Response from the owner Replied: John Alexander, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- June 14, 2024
Super excellent service and Jake is very friendly and efficient and always helpful and accommodating.
Dealer Replied: Tfblume, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- June 14, 2024
Super excellent service and Jake is very friendly and efficient and always helpful and accommodating.
Dealer Replied: Tfblume, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- June 14, 2024
He was very friendly and helped me get my dream car.
Response from the owner Replied: Hi Tosha Mollohan, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- June 11, 2024
Service advisor was very helpful and professional...thank you Patrick for getting vehicle serviced while I waited.
Response from the owner Replied: Hi Chris Stafford, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- June 11, 2024
Prompt and great service. Our service rep John did a great job keeping me informed about the progress and pick up was a snap.
Response from the owner Replied: Sebastian Ganson, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- June 08, 2024
Johnathan was amazing! Super kind and thorough in explaining everything for me. Quick service!
Response from the owner Replied: Natasha J, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- June 07, 2024
Response from the owner Replied: Hi Kathy Yount, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- June 07, 2024
Patrick was fantastic.!!! Had me in and out in no time. All the staff was extremely helpful.
Response from the owner Replied: Peggy Kouri, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope you have a great day!
Google Review
- June 05, 2024
Patrick took the time to answer questions and research prior service on another vehicle. He made recommendations for future service needs of that vehicle without trying to sell “everything”. I felt like I was talking to a service “partner”.
Response from the owner Replied: Chuck Loew, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- June 05, 2024
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Google Review
- June 05, 2024
Great service! Carly did an excellent job!
Response from the owner Replied: Brandon Davis, it's experiences like yours that really keep us motivated! If you have any further questions, please don't hesitate to reach out!
Google Review
- June 04, 2024
Always a great experience and work on my Mercedes!!!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- June 04, 2024
Nabyant was an amazing helper. With purchasing my car from Hendrick motor of charlotte . He was very patient and was great with recommending refreshments 💕 he made the process very smooth ! High recommend
Response from the owner Replied: Quiyarah Jhanee, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- June 04, 2024
Response from the owner Replied: Philip Winston, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 04, 2024
My salesman, Justin was absolutely amazing! I saw a GLA on Hendrick’s website and sent an inquiry regarding availability. To my surprise it was still available and Justin began communicating with me about the vehicle. He answered all of my questions and scheduled a time for me to stop by the...
Response from the owner Replied: Hi Jamie Adams, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 04, 2024
Had an absolutely flawless experience at Hendrick Motors thanks to Justin Fieulleteau. Buying a new car was 100% a want not a need and I was not expecting to move forward with a purchase in a 2 day time frame. After the white glove customer service Justin provided I couldn’t say no! He found us an...
Response from the owner Replied: Shayna Seals, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- June 03, 2024
Response from the owner Replied: Hi Nader Boulos, we are very happy to have provided you with such a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- June 03, 2024
Had a great experience with HMOC! The technician Avian Craft took care of my A service in an exceptional time and also replaced my wipers🙂! I will definitely be coming back for the rest of my services thanks again guys!
Response from the owner Replied: Jordan Gang, thanks for your praise and kind comments about our team. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- June 02, 2024
Had a terrible experience with these guys. Got approved for a vehicle purchase with a trade of my old vehicle and closed the deal. After about a week the dealership calls me and tells me that the bank declined the loan and I needed to bring the vehicle back immediately. I was shocked and trying to...
Response from the owner Replied: Hi Mr. Jones, after checking our system, we don't see a visit on the books for you. Did you visit the Mercedes-Benz dealership on Independence BLVD, if so, was it possibly under a different name than Edward Jones? Please give me a call at 704-972-5296 and I'll help you get connected with someone who can assist you!
Google Review
- June 01, 2024
Savannah was everything!! She made sure I had all details of my repairs. She was also available for a phone call! Love it there and Love her!!
Response from the owner Replied: Bernia Ford, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 01, 2024
The advisor Patrick was very polite, thorough, and very patience. He did a fantastic job explaining what was detailed in my service for that day.Great job!
Response from the owner Replied: Martha Smith Perry, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
DealerRater Review
- May 31, 2024
I just purchased my second vehicle from Cassidy Maxwell. She made the whole process very easy. She is very knowledgeable and is such a pleasure to work with. I highly recommend Cassidy for any and all of your vehicle purchasing needs.
Dealer Replied: Tracey.mullis, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- May 31, 2024
I just purchased my second vehicle from Cassidy Maxwell. She made the whole process very easy. She is very knowledgeable and is such a pleasure to work with. I highly recommend Cassidy for any and all of your vehicle purchasing needs.
Dealer Replied: Tracey.mullis, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- May 30, 2024
This whole dealership does very well from top to bottom, especially my advisor Tristan who helped me out. The people, the snacks, and the beautiful cars on display really make this a very nice place to visit and make purchases
Dealer Replied: Sam Quist, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- May 30, 2024
Tristan was my advisor this visit and he did well in helping me in my Mercedes service experience! Will be returning for service work!
Dealer Replied: Kate S, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 30, 2024
Tristan was my advisor this visit and he did well in helping me in my Mercedes service experience! Will be returning for service work!
Dealer Replied: Kate S, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 30, 2024
The service department is always easy to work with and all the employees do a good job taking care of their customers. Tristan was great, always willing to help!
Dealer Replied: Josec, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 29, 2024
Beyond pleased with my experience here. Tech Cole Sobel took care of my appointment with much passion and shows that he cares for his customers! Definitely recommend!
Response from the owner Replied: Tallin Henry, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- May 29, 2024
I recently brought in my Mercedes and had an outstanding experience here. My technician, Cole Sobel, went above and beyond. He took the upmost care of not only my vehicle, but with my experience as well. It is obvious Cole takes pride in his work and I will definitely be returning again!
Response from the owner Replied: Francis, thanks for your praise and kind comments about our team. If you have any further questions, please don't hesitate to reach out!
Google Review
- May 29, 2024
Patrick did an excellent job serving my vehicle. He kept me informed and let me know of a couple issues I need to be aware of in the near future!Thank you Patrick!
Response from the owner Replied: Ryan P, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. If you have any further questions, please don't hesitate to reach out!
Google Review
- May 29, 2024
Had an A service due on my car, brought it in to Hendrick Mercedes and walked in without an appointment. I saw my car was back in the shop quick. I got a video look over back from the Technician Cole Sobel with some recommendations on my car. My A service price went up a little bit since last...
Response from the owner Replied: George Sotos, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Yelp Review
- May 29, 2024
let me tell youmy experience with Hendrick Mercedes on independence blvd . On Monday I called the dealership and asked about a suv the had for sale, I spoke to the sales rep Conner we talked about the suv they had for sale and we discussed some numbers after I test drove the car. The manager Chris...
Google Review
- May 28, 2024
Excellent service Kristina @ Hendrick Motors of Charlotte.From a satisfied customer.
Response from the owner Replied: Tt Michael, we really appreciate your feedback! Thank you, and have a fantastic day!
Google Review
- May 28, 2024
Response from the owner Replied: Lauren Sixbury, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- May 28, 2024
Response from the owner Replied: Annabelle Aragundi - Pardo, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- May 28, 2024
Extremely happy with our purchase and the professionalism of the Hendrick Motors of Charlotte - Mercedes-Benz team.Cassidy was great to work with and very helpful and efficient of moving through the process of purchase. She was also very knowledgeable about the vehicle and was able to answer all of...
Response from the owner Replied: Michael Ruszkowski, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- May 28, 2024
The service department is top notch and this is the only place I bring my vehicles! Tristan on the service team was a delight to work with and everyone keeps me coming back to this establishment to continue my business!
Google Review
- May 27, 2024
Nice dealership. Ask for Pierce in sales. He’s a breath of fresh air!
Response from the owner Replied: Butler Daniel, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- May 27, 2024
I came in after parts had closed to have my key battery changed, and Kylie told me they were closed but went back and got a battery for me and changed it out. She also grabbed an extra battery for my spare key at home. Her dedication and exceptional service truly impressed me. Kylie went above and...
Response from the owner Replied: Nicolas Stumbaugh, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. If you have any further questions, please don't hesitate to reach out!
DealerRater Review
- May 27, 2024
I came in after parts had closed to have my key battery changed, and Kylie told me they were closed but went back and got a battery for me and changed it out. She also grabbed an extra battery for my spare key at home. Her dedication and exceptional service truly impressed me. Kylie went above and...
Dealer Replied: Nicolas, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 27, 2024
I came in after parts had closed to have my key battery changed, and Kylie told me they were closed but went back and got a battery for me and changed it out. She also grabbed an extra battery for my spare key at home. Her dedication and exceptional service truly impressed me. Kylie went above and...
Dealer Replied: Nicolas, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 27, 2024
I came in after parts had closed to have my key battery changed, and Kylie told me they were closed but went back and got a battery for me and changed it out. She also grabbed an extra battery for my spare key at home. Her dedication and exceptional service truly impressed me. Kylie went above and...
Dealer Replied: Hi Ns, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 27, 2024
I came in after parts had closed to have my key battery changed, and Kylie told me they were closed but went back and got a battery for me and changed it out. She also grabbed an extra battery for my spare key at home. Her dedication and exceptional service truly impressed me. Kylie went above and...
Dealer Replied: Hi Ns, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- May 27, 2024
I would like to thank you so much for your help, Kylie! Your support means a lot to me! She helped me with going over my car and setting up my Mercedes app. Her assistance made everything so much easier, and I truly appreciate her expertise, patience, and willingness to ensure everything was...
Dealer Replied: Johnrios1092, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 27, 2024
I would like to thank you so much for your help, Kylie! Your support means a lot to me! She helped me with going over my car and setting up my Mercedes app. Her assistance made everything so much easier, and I truly appreciate her expertise, patience, and willingness to ensure everything was...
Dealer Replied: Johnrios1092, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 27, 2024
I would like to thank you so much for your help, Kylie! Your support means a lot to me! She helped me with going over my car and setting up my Mercedes app. Her assistance made everything so much easier, and I truly appreciate her expertise, patience, and willingness to ensure everything was...
Dealer Replied: Jrios92, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- May 27, 2024
I would like to thank you so much for your help, Kylie! Your support means a lot to me! She helped me with going over my car and setting up my Mercedes app. Her assistance made everything so much easier, and I truly appreciate her expertise, patience, and willingness to ensure everything was...
Dealer Replied: Jrios92, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 26, 2024
ThC byy
Response from the owner Replied: James Kim, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
Google Review
- May 25, 2024
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.Use this response
Google Review
- May 22, 2024
I purchased a certified-preowned Benz from this location back in March 2024 and love the car drove, nearly 3 hours to purchase it.I would like to sincerely thank the sales management team in Charlotte for their communication on getting the issues regarding my vehicle resolved and the Hendricks...
Response from the owner Replied: Chestera Williams, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704-972-5296- I'd love the opportunity to improve upon your experience!
Google Review
- May 22, 2024
Excellent work and great explanation of what is needed forward.
Response from the owner Replied: Sam Eskander Nicola, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- May 22, 2024
Our experience with this dealership was wonderful. From scheduling service to it completion the staff was top notch. We were traveling through Charlotte when our vehicle broke down. Amity in the service scheduling department went above and beyond to get us taken care of as soon as possible. John...
Response from the owner Replied: Alane Kempter, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- May 20, 2024
Was in again for a roofing nail jammed in one of my tires and Tristan was awesome! He got me the help I needed and with my Wheel and Tire package, I didn’t have to do a thing! I recommend this store, these people, and the wheel and tire package!!!
Response from the owner Replied: Hi Justin Severs, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 20, 2024
They got my car in on time and showed me all of the issues quickly and my service rep Jonathan was awesome
Response from the owner Replied: Hi Jacob Brooks, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please don't hesitate to reach out!
Google Review
- May 20, 2024
Wale was fantastic! Very knowledgeable and trust worthy. What great customer service overall. One of thebest experience in buying a car I've ever had. Thankful!
Response from the owner Replied: Alisa Atkinson Mcdonald, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- May 20, 2024
Work done on time and complete
Response from the owner Replied: Charles Price, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- May 19, 2024
We had an incredible experience purchasing a used car for our daughter. Michael Martin was so helpful, listened to our needs, and went above and beyond with customer service. We were so pleased with our entire experience and highly recommend this dealership.
Response from the owner Replied: Maythi Calvert, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 17, 2024
Jake was wonderful!He took great care of our vehicle!Thanks for a job well done!
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Service Review
- May 17, 2024
I took my vehicle in for some repairs and Mr. Johnathan Toth was my service advisor, Mr.Toth took great care of my vehicle and treated my vehicle like it was his own. Me and my family love the positive energy, and the outgoing attitude, Jonathan Toth went the extra mile to make sure me and my family...
Replied: Hi Michael Ross, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! Thank you again for leaving us this response!