DealerRater Review
- September 11, 2026
I had a really great experience purchasing my car at Hendrick Mercedes-Benz. I would highly recommend buying from there!
DealerRater Review
- September 10, 2026
David Artieri was very kind helpful and answering all my questions about my vehicle I would recommend working with him!
Dealer Replied: Thank you, Dominick, for your kind review! We're glad to hear David Artieri was helpful, knowledgeable, and took the time to answer all of your questions. At Hendrick Motors of Charlotte Mercedes-Benz, we strive to provide a welcoming and informative experience for every customer. We appreciate your recommendation and look forward to assisting you with all your future Mercedes-Benz needs in Charlotte, NC!
Cars.com Review
- September 10, 2026
David Artieri was very kind helpful and answering all my questions about my vehicle I would recommend working with him!
Cars.com Review
- September 07, 2026
Jake reeves was great servicing my G63 i wouldn’t trust my car with anyone else!
Dealer Replied: Thank you, Mike, for your fantastic review! We're honored to hear that Jake has earned your trust with your Mercedes-AMG G63. Providing expert care, attention to detail, and an exceptional Mercedes-Benz service experience in Charlotte, NC, is what we strive for at Hendrick Motors of Charlotte Mercedes-Benz. We appreciate your confidence in Jake and look forward to helping keep your G63 performing at its best!
Cars.com Review
- September 03, 2026
I had a wonderful experience at Hendrick Mercedes! Stacey in the service department was a huge part of that! Thank you!
Dealer Replied: Thank you, Susan, for your wonderful review! We're so glad to hear you had a great experience at Hendrick Motors of Charlotte Mercedes-Benz. Stacey's dedication to providing exceptional customer service helps make every visit a positive one, and we're grateful for your recognition of her efforts. Thank you for choosing us for your Mercedes-Benz service needs in Charlotte, NC! We look forward to seeing you again.
DealerRater Review
- September 03, 2026
I had a wonderful experience at Hendrick Mercedes! Stacey in the service department was a huge part of that! Thank you!
Dealer Replied: Thank you, Susan, for your wonderful review! We're so glad to hear you had a great experience at Hendrick Motors of Charlotte Mercedes-Benz. Stacey's dedication to providing exceptional customer service helps make every visit a positive one, and we're grateful for your recognition of her efforts. Thank you for choosing us for your Mercedes-Benz service needs in Charlotte, NC! We look forward to seeing you again.
Cars.com Review
- September 03, 2026
I had an excellent experience with the service department. Stacey, who assisted me, was very friendly, professional, and helpful throughout the process. Everything was explained clearly, and they ensured my car was well taken care of. Excellent customer service; I highly recommend this dealership!
Dealer Replied: Thank you, Isa, for your excellent review! We're glad to hear Stacey provided a friendly, professional, and helpful experience throughout your visit. At Hendrick Motors of Charlotte Mercedes-Benz, we take pride in delivering exceptional customer care and transparent communication to ensure every customer feels confident in the service their vehicle receives. We appreciate your recommendation and look forward to assisting you with all your future Mercedes-Benz service needs in Charlotte, NC!
Edmunds.com - Service Review
- September 03, 2026
I had a wonderful experience at Mercedes-Benz, and Stacey was a huge part of that! She was incredibly helpful on the service drive, making sure everything went smoothly from the moment I arrived. She was friendly, professional, attentive, and made me feel like a valued customer. Stacey went above...
Replied: Thank you, Michael, for your wonderful review! We're delighted to hear Stacey helped make your service experience smooth, welcoming, and stress-free. Her professionalism, attention to detail, and commitment to exceptional customer care are a big part of what makes Hendrick Motors of Charlotte Mercedes-Benz a trusted destination for Mercedes-Benz service in Charlotte, NC. We truly appreciate your kind words and look forward to serving you again in the future!
Edmunds.com - Service Review
- September 02, 2026
Great professional customer service
Replied: Thank you, Timothy, for your kind review! We're glad to hear Savannah Kummelman provided awesome, professional customer service. At Hendrick Motors of Charlotte Mercedes-Benz, delivering an exceptional Mercedes-Benz service experience in Charlotte, NC is our goal, and we're grateful for your recognition of Savannah's dedication. We appreciate your support and look forward to serving you again!
Cars.com Review
- September 01, 2026
I brought my car in with the check engine light on and Cole M. fixed my car. He communicated what was wrong with my car and what had to be done to fix it.
Edmunds.com - Service Review
- September 01, 2026
The new service lane at Hendrick Motors Charlotte is impressive. The waiting area was clean and stocked with drinks and snacks. I was able to watch my technician Cole M. perform my service while I waited. 10/10!
Replied: Thank you, John, for your excellent review! We're glad you enjoyed our new service lane and comfortable waiting area. It's great to hear you had the opportunity to watch Cole M. perform your service while staying updated throughout the visit. At Hendrick Motors of Charlotte Mercedes-Benz, we're committed to providing a convenient, transparent, and first-class Mercedes-Benz service experience in Charlotte, NC. We appreciate your feedback and look forward to seeing you again!
Cars.com Review
- September 01, 2026
Working with Stacey, the service lane manager, was such a great experience! She keeps the service drive running like clockwork, takes amazing care of her team of advisors, and makes you feel truly looked after. She answered all my questions right away with so much kindness and professionalism....
Dealer Replied: Thank you, Annie, for your wonderful feedback! We're so glad to hear Stacey made such a positive impression during your visit. Her dedication to supporting both our customers and service team, along with her professionalism and knowledge, helps make Hendrick Motors of Charlotte Mercedes-Benz a trusted destination for Mercedes-Benz service in Charlotte, NC. We appreciate your kind words and look forward to providing you with another exceptional experience in the future!
Edmunds.com - Service Review
- August 31, 2026
Was helped by Tyleek! Great service mechanics were knowledgeable and helpful
Replied: Thank you, Cece, for your kind review! We're glad to hear Tyleek provided great service and that our team was knowledgeable and helpful throughout your visit. At Hendrick Motors of Charlotte Mercedes-Benz, we're committed to delivering exceptional Mercedes-Benz service in Charlotte, NC, and we appreciate your trust in our team. We look forward to serving you again!
Cars.com Review
- August 30, 2026
I went to Hendrick Motors of Charlotte, and working with Tracey was a breeze! She quickly set me up with the right service advisor and kept me updated every step of the way. Everyone in the service department was super friendly, and the overall experience was great. No hassle at all, so thankful for...
Dealer Replied: Thank you, Robert, for your kind review! We're pleased to hear that Tracey provided excellent support and helped make your service experience seamless from start to finish. Our team at Hendrick Motors of Charlotte Mercedes-Benz is dedicated to delivering outstanding customer care, clear communication, and a welcoming environment. We appreciate your feedback and look forward to assisting you with your future Mercedes-Benz service needs in Charlotte, NC!
Cars.com Review
- August 30, 2026
Jake in service was great and made the whole service experience feel effortless! Highly recommend this dealer to anyone in the Charlotte area
Dealer Replied: Thank you, James, for your great review! We're glad to hear Jake made your service visit smooth and hassle-free. At Hendrick Motors of Charlotte Mercedes-Benz, we're committed to providing an exceptional Mercedes-Benz service experience in Charlotte, NC, and it's wonderful to know Jake delivered just that. We appreciate your recommendation and look forward to serving you again in the future!
Edmunds.com - Service Review
- August 26, 2026
Tyleek did an amazing job on my car he’s always clean and professional, he’s very informative and always shows me what I need and explains things for me when it comes to my car. My car is my baby and he’s the best.
Replied: Thank you, Celeste, for your wonderful review! We're thrilled to hear that Tyleek continues to provide the professional, knowledgeable service you trust. Taking the time to explain repairs and keep customers informed is an important part of the experience at Hendrick Motors of Charlotte Mercedes-Benz, and we're glad he helps you feel confident in the care of your vehicle. We appreciate your loyalty and look forward to serving you and your Mercedes-Benz for years to come!
Cars.com Review
- August 24, 2026
Everything was great! Stacey was a big help in service, I was a walk in and she made me feel very welcomed and they took me right in to have my check engine light diagnosed.
Dealer Replied: Thank you, Jack, for your great review! We're glad to hear Stacey made you feel welcome and helped get your vehicle in right away for a check engine light diagnosis. Providing prompt, friendly service is what we strive for at Hendrick Motors of Charlotte Mercedes-Benz, and we're happy Stacey and our service team delivered a positive experience. We appreciate your trust and look forward to serving you again!
DealerRater Review
- August 23, 2026
Jermaine Lomax has worked on my car for years. He is so knowledgeable, which puts me at ease. Thank you Jermaine for always fixing the problem!!!
Dealer Replied: Thank you, K.B., for your loyalty and kind words! We're thrilled to hear that Jermaine Lomax has consistently provided the knowledgeable and dependable service you've come to trust over the years. At Hendrick Motors of Charlotte Mercedes-Benz, we're proud to have team members like Jermaine who help keep our customers' vehicles performing at their best. We appreciate your continued trust and look forward to serving you again!
Cars.com Review
- August 23, 2026
Jermaine Lomax has worked on my car for years. He is so knowledgeable, which puts me at ease. Thank you Jermaine for always fixing the problem!!!
Dealer Replied: Thank you, K.B., for your loyalty and kind words! We're thrilled to hear that Jermaine Lomax has consistently provided the knowledgeable and dependable service you've come to trust over the years. At Hendrick Motors of Charlotte Mercedes-Benz, we're proud to have team members like Jermaine who help keep our customers' vehicles performing at their best. We appreciate your continued trust and look forward to serving you again!
Cars.com Review
- August 22, 2026
I just got my car back from service and I am super happy with the experience. My technician Coleman S is skilled and thorough. I appreciate his work!
Cars.com Review
- August 22, 2026
Coleman S has the best attention to detail. He replaced 2 tires on my S63 and it has never driven smoother.
Dealer Replied: Thank you, Randall, for your fantastic feedback! We're glad to hear Coleman S.'s attention to detail made such a difference on your Mercedes-AMG S63. It's great to know your vehicle is driving smoother than ever. We appreciate you choosing Hendrick Motors of Charlotte Mercedes-Benz and look forward to serving you again!
DealerRater Review
- August 22, 2026
Coleman S has the best attention to detail. He replaced 2 tires on my S63 and it has never driven smoother.
Dealer Replied: Thank you, Randall, for your fantastic feedback! We're glad to hear Coleman S.'s attention to detail made such a difference on your Mercedes-AMG S63. It's great to know your vehicle is driving smoother than ever. We appreciate you choosing Hendrick Motors of Charlotte Mercedes-Benz and look forward to serving you again!
Edmunds.com - Service Review
- August 21, 2026
The best dealership and I love visiting once a year to get my maintenance done. Everyone is so knowledgeable and nice. Stacey Moore is always so helpful and kind to me and my family.
Replied: Thank you, Kimberly, for your wonderful review! We're honored to be your trusted choice for Mercedes-Benz service in Charlotte. It's great to hear that Stacey Moore continues to provide the helpful, caring service that keeps you and your family coming back year after year. We appreciate your loyalty to Hendrick Motors of Charlotte Mercedes-Benz and look forward to seeing you at your next maintenance visit!
Cars.com Review
- August 20, 2026
Coleman S. Helped me with several questions I had about my car. He is by far the most knowledgeable expert on the Mercedes AMG cars.
Cars.com Review
- August 20, 2026
I can’t express enough how honest, skilled, and dedicated Avian is as a technician. Mercedes-Benz is truly lucky to have him! He took the time to answer every single one of my questions with total patience, expertise, and professionalism, instantly putting me at ease. Throughout the entire process,...
Cars.com Review
- August 19, 2026
Tracey provided exceptional, highly professional service from start to finish. Her clear, proactive communication and seamless handoff to the right service advisor made the entire process completely effortless and worry-free. I am truly grateful for her outstanding support and care.
Dealer Replied: Elizabeth, we're so glad Tracey made your experience easy and stress-free. Her professionalism, clear communication, and genuine care for our customers truly make a difference. Thank you for sharing your experience. We appreciate your trust in Hendrick Motors of Charlotte Mercedes-Benz!
Cars.com Review
- August 18, 2026
Big thanks to Team Lead Jermaine at Hendrick Motors of Charlotte! His detailed video explaining vehicle recommendations made everything clear. With master technical expertise and precise diagnostics, Jermaine and his service team deliver fast, reliable, exceptional care!
Dealer Replied: We're so pleased to hear Jermaine and his team provided such a positive experience for you! Clear communication and expert diagnostics can make all the difference, and we're glad Jermaine's detailed video helped you better understand your vehicle's recommendations. His technical knowledge, attention to detail, and commitment to exceptional customer care are qualities we truly value. Lina, thank you for sharing your experience and kind words. We appreciate your trust in Hendrick Motors of Charlotte Mercedes-Benz and look forward to serving you again in the future!
Cars.com Review
- August 17, 2026
I always have my vehicle serviced at Hendrick Motors of Charlotte. My Technician, Jayson Zessin always goes above and beyond to keep my car in top condition!
Dealer Replied: Thank you for your continued trust in Hendrick Motors of Charlotte Mercedes-Benz! We're grateful to hear Jayson Zessin consistently goes above and beyond to keep your vehicle performing at its best. Having a technician you can rely on makes all the difference, and we're proud that Jayson continues to provide the expert care and attention you deserve. We truly appreciate your loyalty and look forward to serving you for many miles to come!
DealerRater Review
- August 17, 2026
I always have my vehicle serviced at Hendrick Motors of Charlotte. My Technician, Jayson Zessin always goes above and beyond to keep my car in top condition!
Dealer Replied: Thank you for your continued trust in Hendrick Motors of Charlotte Mercedes-Benz! We're grateful to hear Jayson Zessin consistently goes above and beyond to keep your vehicle performing at its best. Having a technician you can rely on makes all the difference, and we're proud that Jayson continues to provide the expert care and attention you deserve. We truly appreciate your loyalty and look forward to serving you for many miles to come!
Edmunds.com - Service Review
- August 14, 2026
Tucker was polite, professional and very personable. Kept me up to date throughout the entire process. Gave suggestions on what was best. I will always patronize Hendrick Mercedes Benz and I look forward to working with Tucker and the entire team again. Thanks Tucker you're the best. --- Kevin A.
Replied: Thank you, Kevin, for taking the time to share your experience! We're so pleased to hear Tucker provided the professional, personable service you deserve and kept you informed every step of the way. Helping our guests make confident decisions with clear communication and thoughtful recommendations is always our goal. Your loyalty means a great deal to us, and we truly appreciate your trust in Hendrick Motors of Charlotte Mercedes-Benz. We'll be sure to share your kind words with Tucker, and we look forward to welcoming you back for many visits to come!
DealerRater Review
- August 14, 2026
Amazing service department. Jermaine worked on my C300 and took very great care of it!!
Dealer Replied: Thank you, Joseph! We're glad to hear you had an amazing experience with our service department. Jermaine takes great pride in caring for every vehicle that comes through our shop, and we're happy to know your C300 was in excellent hands. Thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz. We appreciate your support and look forward to serving you again!
Cars.com Review
- August 14, 2026
Amazing service department. Jermaine worked on my C300 and took very great care of it!!
Dealer Replied: Thank you, Joseph! We're glad to hear you had an amazing experience with our service department. Jermaine takes great pride in caring for every vehicle that comes through our shop, and we're happy to know your C300 was in excellent hands. Thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz. We appreciate your support and look forward to serving you again!
Edmunds.com - Service Review
- August 14, 2026
I had a great experience at HMOC getting my vehicle serviced by Will. Quick and reliable service as always!
Replied: Thank you, Hannah! We're happy to hear Will made your service visit such a positive experience. Consistently providing dependable service and helping our customers get back on the road with confidence is what our team is all about. We truly appreciate your kind words and thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!
Edmunds.com - Service Review
- August 14, 2026
Amazing service department. Jermaine worked on my C300 and took very great care of it!!
Replied: Thank you, Tony! We're happy to hear Jermaine provided such great care for your C300. Having a technician you can trust makes all the difference, and we're glad he helped make your visit a positive one. We truly appreciate your feedback and thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz for your service needs!
DealerRater Review
- August 14, 2026
David was extremely helpful and patient while answering my questions about my car. I would highly recommend working with him!
Dealer Replied: Thank you, James! We're glad to hear David made your visit a positive one. Providing thoughtful guidance and taking the time to answer questions thoroughly is what great customer service is all about. We appreciate your kind words and recommendation, and thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!
Cars.com Review
- August 14, 2026
David was extremely helpful and patient while answering my questions about my car. I would highly recommend working with him!
Dealer Replied: Thank you, James! We're glad to hear David made your visit a positive one. Providing thoughtful guidance and taking the time to answer questions thoroughly is what great customer service is all about. We appreciate your kind words and recommendation, and thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!
Cars.com Review
- August 14, 2026
Every time my sprinter needs service, my guy, Mike Duerr, is the best. Truly hard to find people like him in customer service these days. He’s the man!
Dealer Replied: Thank you, Dwight! We're grateful for your continued trust in Mike Duerr and our Sprinter service team. It's wonderful to hear that Mike consistently delivers the kind of dependable, personalized service that keeps you coming back. Building strong relationships with our customers is what we strive for, and we're glad Mike continues to make a lasting impression. Thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz for your Sprinter's care!
Cars.com Review
- August 13, 2026
I won’t take my car anywhere else! Cole M and the team at Hendrick Motors are the best. From skilled technicians to helpful lane staff they have everything you need!
Dealer Replied: Thank you, Kailee! We're honored to be your trusted service destination. It's great to hear that Cole M and the entire team continue to deliver the level of care and expertise you expect. From our skilled technicians to our dedicated service staff, we're committed to providing an exceptional experience every visit. Thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz. We truly appreciate your loyalty and support!
DealerRater Review
- August 13, 2026
I won’t take my car anywhere else! Cole M and the team at Hendrick Motors are the best. From skilled technicians to helpful lane staff they have everything you need!
Dealer Replied: Thank you, Kailee! We're honored to be your trusted service destination. It's great to hear that Cole M and the entire team continue to deliver the level of care and expertise you expect. From our skilled technicians to our dedicated service staff, we're committed to providing an exceptional experience every visit. Thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz. We truly appreciate your loyalty and support!
Cars.com Review
- August 13, 2026
I came I last Saturday because I got a flat tire in my C class. Cole M in the shop got it fixed quickly and made sure the rest of the car was in good shape. Thanks!
DealerRater Review
- August 13, 2026
David Artieri was extremely helpful and answering all my question’s. I would very much recommend working with him!
Dealer Replied: Thank you, Dominick! We're happy to hear David provided such helpful service and made sure all of your questions were answered. Creating a comfortable and informative experience for our guests is always a top priority. We truly appreciate your recommendation and thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!
Cars.com Review
- August 13, 2026
David Artieri was extremely helpful and answering all my question’s. I would very much recommend working with him!
Dealer Replied: Thank you, Dominick! We're happy to hear David provided such helpful service and made sure all of your questions were answered. Creating a comfortable and informative experience for our guests is always a top priority. We truly appreciate your recommendation and thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!
Cars.com Review
- August 13, 2026
Tracey made what could have been a tedious warranty claim completely stress free! She managed everything with absolute professionalism, kindness, and incredible speed whenever I had a question. Knowing Mercedes has staff as trustworthy and skilled as Tracey makes all the difference!!!
Dealer Replied: Thank you, Kella! We're so happy to hear Tracey made your warranty claim experience smooth and stress-free. Her professionalism, responsiveness, and genuine care for our customers truly make her an invaluable part of our team. We appreciate your kind words and thank you for trusting Hendrick Motors of Charlotte Mercedes-Benz. We'll be sure to share your compliments with Tracey!
DealerRater Review
- August 12, 2026
Hendrick motors of charlotte has a great staff that’s always super helpful. David artieri helped me out during my visit and he was awesome! He answered all of my questions and provided excellent customer service.
Dealer Replied: Thank you, Jacklien! We're so glad you had a great experience with David Artieri. Providing helpful, knowledgeable service is what we strive for, and we're thrilled to hear he took the time to answer your questions and make your visit a positive one. We truly appreciate your kind words and thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!
Cars.com Review
- August 12, 2026
Hendrick motors of charlotte has a great staff that’s always super helpful. David artieri helped me out during my visit and he was awesome! He answered all of my questions and provided excellent customer service.
Dealer Replied: Thank you, Jacklien! We're so glad you had a great experience with David Artieri. Providing helpful, knowledgeable service is what we strive for, and we're thrilled to hear he took the time to answer your questions and make your visit a positive one. We truly appreciate your kind words and thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!
Cars.com Review
- August 12, 2026
Mike D in Sprinter service is amazing he always takes care of our Sprinter! Hendrick Motors of Charlotte has the best Sprinter team in NC!
Dealer Replied: Thank you, Charlie! We're happy to hear Mike D has earned your trust and continues to provide outstanding care for your Sprinter. Our team works hard to deliver a service experience that keeps customers coming back, and it's wonderful to know Mike has made such a positive impact. We truly appreciate your kind words and thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz for your Sprinter service needs!
Cars.com Review
- August 11, 2026
Working with Stacey, the service lane manager, was such a great experience! She keeps the service drive running like clockwork, takes amazing care of her team of advisors, and makes you feel truly looked after. She answered all my questions right away with so much kindness and professionalism. Even...
Dealer Replied: Thank you, Susan, for sharing such wonderful feedback! We're so glad Stacey made you feel welcomed and well cared for during your visit. From answering your questions to connecting you with the right advisor, she is always focused on making the service experience as smooth and enjoyable as possible. We'll be sure to pass along your kind words. Thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!
DealerRater Review
- August 11, 2026
Working with Stacey, the service lane manager, was such a great experience! She keeps the service drive running like clockwork, takes amazing care of her team of advisors, and makes you feel truly looked after. She answered all my questions right away with so much kindness and professionalism. Even...
Dealer Replied: Thank you, Susan, for sharing such wonderful feedback! We're so glad Stacey made you feel welcomed and well cared for during your visit. From answering your questions to connecting you with the right advisor, she is always focused on making the service experience as smooth and enjoyable as possible. We'll be sure to pass along your kind words. Thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!
Edmunds.com - Service Review
- August 11, 2026
Working with Stacey, the service lane manager, was such a great experience! She keeps the service drive running like clockwork, takes amazing care of her team of advisors, and makes you feel truly looked after. She answered all my questions right away with so much kindness and professionalism....
Replied: Thank you, Jesse, for taking the time to recognize Stacey! We're so glad she made such a positive impression. Her dedication to both our guests and team members is truly appreciated, and we're thrilled to hear her kindness, professionalism, and knowledge helped make your experience exceptional. Thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz. We'll be sure to share your kind words with Stacey!
DealerRater Review
- August 11, 2026
I brought my car in for service yesterday and had a great experience. My technician Cole M provided great service from start to finish. 10/10!
Dealer Replied: Thank you, Randall! We're delighted to hear your service visit was such a positive one. Providing a smooth, efficient experience is always our goal, and we're glad Cole M delivered the level of care and attention you deserve. We truly appreciate your feedback and thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!
Cars.com Review
- August 11, 2026
I brought my car in for service yesterday and had a great experience. My technician Cole M provided great service from start to finish. 10/10!
Dealer Replied: Thank you, Randall! We're delighted to hear your service visit was such a positive one. Providing a smooth, efficient experience is always our goal, and we're glad Cole M delivered the level of care and attention you deserve. We truly appreciate your feedback and thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!
DealerRater Review
- August 11, 2026
David Artieri was extremely helpful and knowledgeable. He took the time to answer all of my questions about my car and made sure I understood everything. Great customer service and a pleasure to work with. Highly recommend David!
Dealer Replied: Thank you, Dominick, for your wonderful feedback! We're glad David Artieri provided the knowledgeable, attentive service you deserve. Taking the time to answer questions and ensure our guests feel informed is what great customer service is all about. We appreciate your recommendation and thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!
Cars.com Review
- August 11, 2026
David Artieri was extremely helpful and knowledgeable. He took the time to answer all of my questions about my car and made sure I understood everything. Great customer service and a pleasure to work with. Highly recommend David!
Dealer Replied: Thank you, Dominick, for your wonderful feedback! We're glad David Artieri provided the knowledgeable, attentive service you deserve. Taking the time to answer questions and ensure our guests feel informed is what great customer service is all about. We appreciate your recommendation and thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!
DealerRater Review
- August 10, 2026
Working with Tracey on my warranty claim was a fantastic experience! She made the entire process seamless, professional, and courteous, always answering my questions promptly. It's refreshing to know that Hendricks has such knowledge, honest, and reputable staff like Tracey to deal with!!
Dealer Replied: Thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad Tracey made your warranty claim experience seamless, professional, and stress free from start to finish. Her knowledge, responsiveness, and dedication to helping our customers are exactly what we strive for every day, and it’s wonderful to know she left such a positive impression. We truly appreciate your kind words and are grateful to have team members like Tracey who make the Mercedes Benz service experience so enjoyable.
Cars.com Review
- August 10, 2026
Working with Tracey on my warranty claim was a fantastic experience! She made the entire process seamless, professional, and courteous, always answering my questions promptly. It's refreshing to know that Hendricks has such knowledge, honest, and reputable staff like Tracey to deal with!!
Dealer Replied: Thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad Tracey made your warranty claim experience seamless, professional, and stress free from start to finish. Her knowledge, responsiveness, and dedication to helping our customers are exactly what we strive for every day, and it’s wonderful to know she left such a positive impression. We truly appreciate your kind words and are grateful to have team members like Tracey who make the Mercedes Benz service experience so enjoyable.
DealerRater Review
- August 07, 2026
Tracey at Hendrick Motors is incredible! She turned what could have been a complicated warranty claim into the smoothest, most hassle free experience. Highly professional, super efficient, and truly wonderful to deal with. Her and the entire service department made my day!
Dealer Replied: Cynthia, feedback like this is exactly what makes our team smile at Hendrick Motors of Charlotte Mercedes-Benz! We’re delighted to hear Tracey made your warranty experience simple, efficient, and stress free. Taking the complexity out of the process and providing exceptional customer care is what our team strives for every day, and we’re so glad Tracey and our service department left such a lasting impression. Thank you for your kind words, your trust, and your support!
Cars.com Review
- August 07, 2026
Tracey at Hendrick Motors is incredible! She turned what could have been a complicated warranty claim into the smoothest, most hassle free experience. Highly professional, super efficient, and truly wonderful to deal with. Her and the entire service department made my day!
Dealer Replied: Cynthia, feedback like this is exactly what makes our team smile at Hendrick Motors of Charlotte Mercedes-Benz! We’re delighted to hear Tracey made your warranty experience simple, efficient, and stress free. Taking the complexity out of the process and providing exceptional customer care is what our team strives for every day, and we’re so glad Tracey and our service department left such a lasting impression. Thank you for your kind words, your trust, and your support!
DealerRater Review
- August 07, 2026
I brought my car in for a B service last week and my certified technician Cole M completed the service quickly. The service department at Hendrick Motors is the best!
Dealer Replied: Thank you, Randall, for choosing Hendrick Motors of Charlotte Mercedes-Benz for your Mercedes-Benz B Service. We're pleased to hear that Cole M completed your service quickly and efficiently while providing the high level of care our customers expect. Delivering expert maintenance, timely service, and an exceptional customer experience is what our team strives for every day. We truly appreciate your kind words about our service department and look forward to helping with all your future Mercedes-Benz service and maintenance needs in Charlotte.
Cars.com Review
- August 07, 2026
I brought my car in for a B service last week and my certified technician Cole M completed the service quickly. The service department at Hendrick Motors is the best!
Dealer Replied: Thank you, Randall, for choosing Hendrick Motors of Charlotte Mercedes-Benz for your Mercedes-Benz B Service. We're pleased to hear that Cole M completed your service quickly and efficiently while providing the high level of care our customers expect. Delivering expert maintenance, timely service, and an exceptional customer experience is what our team strives for every day. We truly appreciate your kind words about our service department and look forward to helping with all your future Mercedes-Benz service and maintenance needs in Charlotte.
DealerRater Review
- August 06, 2026
I brought my car here and my certified technician Avian C performed the B service. He completed the service quickly while still being thorough and professional. I was able to watch my car through the window and I’m impressed with how clean the whole shop was. The service department here is the best...
Dealer Replied: Randy, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad Avian C provided a thorough and professional Mercedes Benz B Service while getting you back on the road quickly. It’s great to hear you were able to see your vehicle being cared for and that our clean, organized service facility made such a positive impression. Providing exceptional Mercedes Benz service in Charlotte is what our team strives for every day, and your kind words about our service department truly mean the world to us!
Cars.com Review
- August 06, 2026
I brought my car here and my certified technician Avian C performed the B service. He completed the service quickly while still being thorough and professional. I was able to watch my car through the window and I’m impressed with how clean the whole shop was. The service department here is the best...
Dealer Replied: Randy, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad Avian C provided a thorough and professional Mercedes Benz B Service while getting you back on the road quickly. It’s great to hear you were able to see your vehicle being cared for and that our clean, organized service facility made such a positive impression. Providing exceptional Mercedes Benz service in Charlotte is what our team strives for every day, and your kind words about our service department truly mean the world to us!
Edmunds.com - Service Review
- August 06, 2026
I had my car here for service yesterday and the service department did great. My technician Cole M gave me a detailed description of my car’s condition. I have been to other shops and none of them can compare.
Replied: Randy, we truly appreciate you taking the time to share your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad our service department delivered a great experience and that Cole M took the time to provide a detailed explanation of your vehicle’s condition. Providing transparent, informative Mercedes Benz service and helping our customers feel confident in their vehicle’s care is what we strive for every day. It means a lot to know we stood out from other shops, and we truly appreciate your trust and support!
Edmunds.com - Service Review
- August 04, 2026
Huge shoutout to Hendrick Motors of Charlotte for always coming through! Tracey in warranty administration is hands down amazing—she takes care of all the behind-the-scenes hassle super fast and makes the whole process smooth as can be. You are definitely in great hands with this service team!
Replied: Rachelle, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We love hearing that Tracey helps make the warranty process smooth and stress free while handling all the behind the scenes details with such care and efficiency. Providing exceptional customer service and making every visit as seamless as possible is what our team strives for every day. Thank you for your kind words and for trusting our service team with your Mercedes Benz needs!
Cars.com Review
- August 04, 2026
Some people fix vehicles. Mike Duerr. fixes the stress that comes with getting them serviced!! My experience with Mike as a service advisor for our SPRINTER VAN has ONLY been TOP NOTCH! Plus he’s so knowledgeable in van upgrades!! He’s all around a stand up guy, loyal, knowledgeable, and solid...
Dealer Replied: Thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad Mike Duerr has consistently provided such top notch service for your Sprinter Van. His knowledge, communication, follow through, and expertise in Sprinter upgrades truly make him an invaluable part of our team. We love hearing that Mike not only helps keep your vehicle in excellent condition but also makes the entire service experience easier and less stressful. Thank you for your incredible recommendation and for trusting Mike and our Charlotte Sprinter service team with your vehicle needs!
Cars.com Review
- August 02, 2026
Hendrick Motors of Charlotte sets the gold standard for dealership experiences. Their attention to detail, respectful communication, and dedication to customer satisfaction made the entire process effortless. The team treated me like a priority rather than just another transaction, ensuring every...
Cars.com Review
- August 01, 2026
I brought my GLE here for service last week, they performed a B service and my technician Cole M advised me I am due for the transmission service. They got both services done in less time than originally expected and still had time to have my car washed. 10/10 service!
Edmunds.com - Service Review
- August 01, 2026
For a while I serviced my car at the other Charlotte area dealers. After this visit and the last I will not take my car anywhere other than Hendrick Motors of Charlotte. My certified technician Cole M went above and beyond to deliver exceptional service from start to finish.
Replied: John, it truly means a lot to hear feedback like this about Hendrick Motors of Charlotte Mercedes-Benz! We’re honored that after servicing with other Charlotte area dealerships, you’ve chosen to trust our team with your vehicle. We’re especially glad to hear Cole M went above and beyond to deliver exceptional service from start to finish. Providing expert Mercedes Benz service, clear communication, and a customer first experience is what we strive for every day, and we truly appreciate your loyalty, trust, and kind words!
Cars.com Review
- July 31, 2026
I really appreciate the service at Mercedes dealer by Isabel who always take care very nice for me, very professional and great personality
Dealer Replied: Thank you, Claudia, for your kind feedback and for choosing Hendrick Motors of Charlotte Mercedes-Benz. We’re pleased to hear that Isabel consistently provides you with professional, attentive service and makes each visit a positive experience. Her caring approach and outstanding personality help create the welcoming atmosphere we strive to deliver for every guest. We truly appreciate your trust in our team and look forward to serving all your future Mercedes-Benz service and maintenance needs in Charlotte.
Edmunds.com - Sales Review
- July 31, 2026
Thank you to Brandon! He’s was an amazing sales rep, the entire process was smooth and he got me into my dream car. After the sale he continues to check in and make sure that everything is going well! Overall great experience and highly recommend.
Cars.com Review
- July 30, 2026
I attended this dealership and Isabel was super inviting and welcoming. Some of the best customer service i’ve received.
Dealer Replied: Josh, it’s always great to hear when a visit leaves such a positive impression! We’re so glad Isabel’s welcoming personality and genuine care helped make your experience a memorable one. Creating an exceptional customer experience from the moment you walk through our doors is what we strive for at Hendrick Motors of Charlotte Mercedes-Benz, and we truly appreciate your kind words and support!
DealerRater Review
- July 30, 2026
David Artieri was knowledgeable, answered all my Mercedes questions, and provided outstanding customer service. Highly recommend!
Dealer Replied: James, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad David Artieri was able to answer all of your Mercedes Benz questions and provide the knowledgeable, attentive service our guests deserve. Delivering outstanding customer service and helping customers feel confident and informed is what our team strives for every day. We truly appreciate your recommendation and support!
Cars.com Review
- July 30, 2026
David Artieri was knowledgeable, answered all my Mercedes questions, and provided outstanding customer service. Highly recommend!
Dealer Replied: James, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad David Artieri was able to answer all of your Mercedes Benz questions and provide the knowledgeable, attentive service our guests deserve. Delivering outstanding customer service and helping customers feel confident and informed is what our team strives for every day. We truly appreciate your recommendation and support!
Cars.com Review
- July 29, 2026
Tyleek Evans is a outstanding individual. He's very helpful, respectful and informative. I hope I come across more workers like him when I come back.
Dealer Replied: Brandon, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad to hear Tyleek Evans made such a positive impression with his helpful, respectful, and informative approach. Providing exceptional Mercedes Benz service and ensuring our guests feel confident and well informed is what our team strives for every day. We truly appreciate your kind words and look forward to welcoming you back in the future!
DealerRater Review
- July 29, 2026
David Artieri was extremely helpful and took the time to answer all of my questions about my car. He was knowledgeable, patient, and explained everything clearly without making me feel rushed. I really appreciated his professionalism and willingness to help. Great customer service—I would definitely...
Dealer Replied: Dominick, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! We’re so glad David Artieri took the time to answer all of your questions and provide the knowledgeable, patient, and professional service you deserve. Helping our guests feel informed and confident without ever feeling rushed is what our team strives for every day, and we truly appreciate your recommendation, trust, and kind words!
Cars.com Review
- July 29, 2026
David Artieri was extremely helpful and took the time to answer all of my questions about my car. He was knowledgeable, patient, and explained everything clearly without making me feel rushed. I really appreciated his professionalism and willingness to help. Great customer service—I would definitely...
Dealer Replied: Dominick, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! We’re so glad David Artieri took the time to answer all of your questions and provide the knowledgeable, patient, and professional service you deserve. Helping our guests feel informed and confident without ever feeling rushed is what our team strives for every day, and we truly appreciate your recommendation, trust, and kind words!
DealerRater Review
- July 29, 2026
Came in recently for some service and everyone was very nice. Lexie offered me snacks and drinks right when I walked in, and brought me to find my advisor. Pleasurable experience.
Dealer Replied: It’s wonderful to hear about your recent visit to Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad our team made you feel welcome and that Lexie went the extra mile by offering refreshments and helping you connect with your advisor right away. Creating a comfortable, customer focused Mercedes Benz service experience is what we strive for every day, and we truly appreciate your kind words and support!
Cars.com Review
- July 29, 2026
Came in recently for some service and everyone was very nice. Lexie offered me snacks and drinks right when I walked in, and brought me to find my advisor. Pleasurable experience.
Dealer Replied: It’s wonderful to hear about your recent visit to Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad our team made you feel welcome and that Lexie went the extra mile by offering refreshments and helping you connect with your advisor right away. Creating a comfortable, customer focused Mercedes Benz service experience is what we strive for every day, and we truly appreciate your kind words and support!
Cars.com Review
- July 29, 2026
Came in recently for some service and everyone was very nice. Lexie offered me snacks and drinks right when I walked in, and brought me to find my advisor. Pleasurable experience.
Dealer Replied: Nate, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re delighted to hear our team made you feel welcome from the moment you arrived, and that Lexie helped make your visit even more enjoyable with her friendly hospitality and assistance. Creating a comfortable, customer focused Mercedes Benz service experience is what we strive for every day, and we truly appreciate your kind words and trust in our team!
Edmunds.com - Service Review
- July 29, 2026
Came in recently for some service and everyone was very nice. Lexie offered me snacks and drinks right when I walked in, and brought me to find my advisor. Pleasurable experience.
Replied: Thank you, Nate, for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz. We're pleased to hear that our team made you feel welcome from the moment you arrived. It's wonderful to know that Lexie went above and beyond by offering refreshments and helping connect you with your service advisor, helping create a smooth and enjoyable visit. We truly appreciate your kind words and look forward to providing you with exceptional Mercedes-Benz service in Charlotte for years to come.
DealerRater Review
- July 29, 2026
I brought my car here yesterday and Avian C performed my service. I liked the inspection video he did where he explained how my car’s system works and showed the condition of my tires and brakes. While waiting they had drinks and snacks in the new waiting area.
Dealer Replied: Thank you, Chris, for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz. We're glad to hear that Avian provided a thorough and informative service visit. The inspection videos are a great way for our customers to better understand their vehicle's condition, and we're pleased that his explanation of your vehicle's systems, tires, and brakes was helpful. It's also wonderful to know you enjoyed the amenities in our newly updated waiting area. We appreciate your trust in our team and look forward to serving all your future Mercedes-Benz service and maintenance needs in Charlotte.
Cars.com Review
- July 29, 2026
I brought my car here yesterday and Avian C performed my service. I liked the inspection video he did where he explained how my car’s system works and showed the condition of my tires and brakes. While waiting they had drinks and snacks in the new waiting area.
Dealer Replied: Thank you, Chris, for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz. We're glad to hear that Avian provided a thorough and informative service visit. The inspection videos are a great way for our customers to better understand their vehicle's condition, and we're pleased that his explanation of your vehicle's systems, tires, and brakes was helpful. It's also wonderful to know you enjoyed the amenities in our newly updated waiting area. We appreciate your trust in our team and look forward to serving all your future Mercedes-Benz service and maintenance needs in Charlotte.
Cars.com Review
- July 28, 2026
Love the service department and always great work done by Jermaine. I recommend to all my friends who own Mercedes
Dealer Replied: Thank you, Denyse, for your continued trust in Hendrick Motors of Charlotte Mercedes-Benz. We're delighted to hear that you've consistently had great experiences with our service department and that Jermaine continues to provide the exceptional care and quality workmanship you deserve. Your recommendation to friends and fellow Mercedes-Benz owners is one of the highest compliments we can receive. We truly appreciate your support and look forward to serving all your future Mercedes-Benz service and maintenance needs in Charlotte.
Cars.com Review
- July 28, 2026
I’am very pleased how my service was quick and efficient on my C230. Luis explained clearly of the items my car needed and what was more important. Thank you again.
Dealer Replied: Diego, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad to hear your C230 service was completed quickly and efficiently, and that Luis took the time to clearly explain your vehicle’s needs and priorities. Providing honest, knowledgeable Mercedes Benz service and helping our customers make informed decisions is what our team strives for every day. We truly appreciate your trust and kind words!
Cars.com Review
- July 28, 2026
Love this dealership so much. Kylie is great and so helpful. 10/10 recommend this dealership
Dealer Replied: Shantai, we absolutely love hearing this about Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad Kylie was able to provide such helpful service and make your experience a great one. Your 10 out of 10 recommendation means so much to our team, and we truly appreciate your continued support and trust in us!
DealerRater Review
- July 28, 2026
Love this dealership so much. Kylie is great and so helpful. 10/10 recommend this dealership
Dealer Replied: Shantai, thank you so much for the love for Hendrick Motors of Charlotte Mercedes-Benz! We’re so happy to hear Kylie was so helpful and made such a positive impression. Your 10 out of 10 recommendation means the world to our team, and we truly appreciate your trust and support!
Cars.com Review
- July 28, 2026
Love this dealership so much. Kylie is great and so helpful. 10/10 recommend this dealership
Dealer Replied: Shantai, thank you so much for the love for Hendrick Motors of Charlotte Mercedes-Benz! We’re so happy to hear Kylie was so helpful and made such a positive impression. Your 10 out of 10 recommendation means the world to our team, and we truly appreciate your trust and support!
Edmunds.com - Service Review
- July 28, 2026
Luis did a fantastic job on my routine oil change and brake service. Efficient, knowledgeable and very professional.
Replied: Jose, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad Luis provided efficient, knowledgeable, and professional service during your oil change and brake service visit. Delivering expert Mercedes Benz maintenance and exceptional customer care is what our Charlotte service team strives for every day, and we truly appreciate your trust and support!
Edmunds.com - Service Review
- July 27, 2026
I wanted to leave a quick review for the service department at Hendrick Motors Mercedes Benz and give well deserved recognition to technician Jermaine. Their technical expertise and meticulous approach to servicing my C300 were top notch. They took the time to accurately pinpoint the issue and...
Replied: Jasmin, we truly appreciate you taking the time to share such a thoughtful review of your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad Jermaine’s technical expertise, attention to detail, and commitment to quality stood out during your C300 service visit. Providing precise diagnostics, expert Mercedes Benz service, and the confidence that your vehicle is performing at its best is exactly what our Charlotte service team strives for every day. Thank you for your recommendation, your trust, and your kind words about Jermaine’s craftsmanship and dedication!
Edmunds.com - Service Review
- July 27, 2026
I highly recommend this dealer, especially for their exceptional customer service. Isabel was professional, expert and incredibly friendly. Thank you for making this experience so positive!
Replied: Thank you so much for your recommendation of Hendrick Motors of Charlotte Mercedes-Benz! We’re delighted to hear Isabel provided such professional, knowledgeable, and friendly service throughout your visit. Creating a positive, first class customer experience is what our team strives for every day, and we truly appreciate your kind words, trust, and support!
DealerRater Review
- July 24, 2026
Tracey Mullis is the Warranty Administrator at Hendrick Charlotte. She put me at ease immediately and I trusted her implicitly. I recommend this dealership highly.
Dealer Replied: Thank you for your thoughtful feedback and for recommending Hendrick Motors of Charlotte Mercedes-Benz. We’re pleased to hear that Tracey Mullis provided such a reassuring and professional experience. Building trust and providing exceptional customer care are at the heart of everything we do, and it's wonderful to know that Tracey’s expertise and dedication made you feel confident throughout the process. We truly appreciate your support and look forward to continuing to provide the outstanding Mercedes-Benz service experience in Charlotte that our customers deserve.
Cars.com Review
- July 24, 2026
Tracey Mullis is the Warranty Administrator at Hendrick Charlotte. She put me at ease immediately and I trusted her implicitly. I recommend this dealership highly.
Dealer Replied: Thank you for your thoughtful feedback and for recommending Hendrick Motors of Charlotte Mercedes-Benz. We’re pleased to hear that Tracey Mullis provided such a reassuring and professional experience. Building trust and providing exceptional customer care are at the heart of everything we do, and it's wonderful to know that Tracey’s expertise and dedication made you feel confident throughout the process. We truly appreciate your support and look forward to continuing to provide the outstanding Mercedes-Benz service experience in Charlotte that our customers deserve.
Cars.com Review
- July 22, 2026
I brought my car here and my certified technician Avian C performed the B service. He completed the service quickly while still being thorough and professional. I was able to watch my car through the window and I’m impressed with how clean the whole shop was. The service department here is the best...
Dealer Replied: Thank you for sharing your experience, Randall! We're delighted to hear that Avian C. provided efficient, thorough, and professional care while performing your Mercedes Benz B Service. Our certified technicians take great pride in delivering exceptional vehicle maintenance while ensuring every Mercedes Benz receives the attention it deserves. We're also pleased that you noticed the cleanliness of our service facility and enjoyed being able to watch your vehicle throughout the process. Thank you for choosing Hendrick Mercedes Benz of Charlotte for your Mercedes Benz service needs. We appreciate your trust and look forward to providing another outstanding experience at your next visit!
DealerRater Review
- July 22, 2026
I brought my car here and my certified technician Avian C performed the B service. He completed the service quickly while still being thorough and professional. I was able to watch my car through the window and I’m impressed with how clean the whole shop was. The service department here is the best...
Dealer Replied: Thank you for sharing your experience, Randall! We're delighted to hear that Avian C. provided efficient, thorough, and professional care while performing your Mercedes Benz B Service. Our certified technicians take great pride in delivering exceptional vehicle maintenance while ensuring every Mercedes Benz receives the attention it deserves. We're also pleased that you noticed the cleanliness of our service facility and enjoyed being able to watch your vehicle throughout the process. Thank you for choosing Hendrick Mercedes Benz of Charlotte for your Mercedes Benz service needs. We appreciate your trust and look forward to providing another outstanding experience at your next visit!
DealerRater Review
- July 20, 2026
Great dealership and the staff is always amazing to work with. I recommend Jermaine Lomax for all of my work!!
Dealer Replied: K.B., thank you so much for your kind words about Hendrick Motors of Charlotte Mercedes-Benz! We’re thrilled to hear you continue to have great experiences with our team, and we love the shoutout for Jermaine Lomax. His expertise, dedication, and commitment to providing exceptional Mercedes Benz service are truly appreciated. Thank you for your recommendation and for trusting us with your vehicle!
Cars.com Review
- July 20, 2026
Great dealership and the staff is always amazing to work with. I recommend Jermaine Lomax for all of my work!!
Dealer Replied: K.B., thank you so much for your kind words about Hendrick Motors of Charlotte Mercedes-Benz! We’re thrilled to hear you continue to have great experiences with our team, and we love the shoutout for Jermaine Lomax. His expertise, dedication, and commitment to providing exceptional Mercedes Benz service are truly appreciated. Thank you for your recommendation and for trusting us with your vehicle!
Cars.com Review
- July 20, 2026
Excellent service every time I take my car in. Jermaine always takes care of all of my concerns
Dealer Replied: Thank you, Kya, for your continued trust in Hendrick Motors of Charlotte – Mercedes-Benz! We are delighted to hear that you receive excellent service every time you bring your vehicle in. It's wonderful to know that Jermaine consistently takes care of all your concerns and provides the attentive, professional customer care we strive for every day. Our team is dedicated to delivering a seamless Mercedes-Benz service experience in Charlotte, and we're grateful for the opportunity to keep your vehicle performing at its best. We appreciate your loyalty and look forward to serving all your future Mercedes-Benz maintenance and repair needs!
Cars.com Review
- July 20, 2026
I brought my car in for and my certified technician Avian C performed the B service. He was quick while still being thorough and professional. He sent me a video inspection of my car and I could tell the shop was clean. Can’t beat the service from Hendrick Motors!
Dealer Replied: Randy, we truly appreciate you choosing Hendrick Motors of Charlotte Mercedes-Benz for your Mercedes Benz B Service! We’re so glad Avian provided a thorough and professional experience while getting your vehicle serviced efficiently. It’s great to hear the video inspection helped keep you informed and that our clean, organized facility made a positive impression. Thank you for your kind words and for trusting our Charlotte Mercedes Benz service team with your vehicle!
Edmunds.com - Service Review
- July 20, 2026
Love the staff and overall dealership. Always top notch service when I bring my car in. Jermaine the service technician always give top notch service
Replied: Kya, we truly appreciate your continued trust in Hendrick Motors of Charlotte Mercedes-Benz! We love hearing that you enjoy our staff and dealership, and that Jermaine consistently delivers the top notch Mercedes Benz service you've come to expect. Your loyalty and kind words mean so much to our team, and we look forward to taking great care of you and your vehicle for years to come!
DealerRater Review
- July 19, 2026
Service team is awesome, had some service campaigns on my vehicle. Got them taken care of quickly waiting in their new service lounge. Shoutout technician Coleman S.
Dealer Replied: Thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad our service team was able to get your service campaigns completed quickly while you relaxed in our new service lounge. A special thank you for recognizing Coleman S., and we’re happy to hear he helped make your visit a great one. We truly appreciate your trust and support!
Cars.com Review
- July 19, 2026
Service team is awesome, had some service campaigns on my vehicle. Got them taken care of quickly waiting in their new service lounge. Shoutout technician Coleman S.
Dealer Replied: Thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad our service team was able to get your service campaigns completed quickly while you relaxed in our new service lounge. A special thank you for recognizing Coleman S., and we’re happy to hear he helped make your visit a great one. We truly appreciate your trust and support!
DealerRater Review
- July 17, 2026
Jermaine Lomax has been working on my car for years. He is so knowledgeable, which puts me at ease. Thank you Jermaine for always fixing the problem!!!
Dealer Replied: Joseph, we truly appreciate your continued trust in Hendrick Motors of Charlotte Mercedes-Benz! It’s wonderful to hear that Jermaine Lomax has been taking care of your vehicle for years and consistently providing the knowledgeable, dependable service that gives you peace of mind. Building lasting relationships and delivering expert Mercedes Benz service is what our team strives for every day, and we sincerely appreciate your loyalty and kind words!
Cars.com Review
- July 17, 2026
Jermaine Lomax has been working on my car for years. He is so knowledgeable, which puts me at ease. Thank you Jermaine for always fixing the problem!!!
Dealer Replied: Joseph, we truly appreciate your continued trust in Hendrick Motors of Charlotte Mercedes-Benz! It’s wonderful to hear that Jermaine Lomax has been taking care of your vehicle for years and consistently providing the knowledgeable, dependable service that gives you peace of mind. Building lasting relationships and delivering expert Mercedes Benz service is what our team strives for every day, and we sincerely appreciate your loyalty and kind words!
Cars.com Review
- July 17, 2026
Jermaine Lomax has worked on my car for years. He is so knowledgeable, which puts me at ease. Thank you Jermaine for always fixing the problem!!!
Dealer Replied: Kya, it means so much to know you've trusted Hendrick Motors of Charlotte Mercedes Benz with your vehicle for so many years! We’re so glad Jermaine Lomax’s knowledge and expertise continue to give you peace of mind every time you visit. Thank you for your loyalty, your trust, and your kind words about Jermaine, our team truly appreciates your support!
Cars.com Review
- July 17, 2026
I brought my 2003 S500 in with a few electrical issues. Jayson with service worked on my car. He is experienced and very knowledgeable with these cars. 10/10 !
Dealer Replied: Michael, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! 🌟 We’re delighted to hear Jayson provided knowledgeable and experienced service for your 2003 S500. Our team takes great pride in caring for classic Mercedes Benz vehicles, and it’s wonderful to know you felt confident in the expertise and attention your vehicle received. We truly appreciate your trust and your 10 out of 10 review!
Edmunds.com - Service Review
- July 17, 2026
I’ve had my SL55 all over Charlotte and no one could figure out my electrical. That all came to an end when Jermaine worked on my vehicle!! He was patient and his attention to detail was unmatched!! I will recommend him for any problems you may have in the future
Replied: Ashley, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad Jermaine was able to diagnose and resolve the electrical concerns with your SL55 after others were unable to find the issue. His patience, expertise, and attention to detail are exactly what make him such a valued member of our Mercedes Benz service team, and we truly appreciate your recommendation, trust, and kind words!
Cars.com Review
- July 17, 2026
I brought my car in for service last week, the technician Jayson Zessin sent me a thorough MPI video explaining what repairs my car needed. 10/10
Dealer Replied: James, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re thrilled to hear Jayson Zessin kept you informed throughout your service visit with a thorough MPI video explaining your vehicle’s needs and recommended repairs. Providing transparent, high quality Mercedes Benz service and helping our customers feel confident about their vehicle’s care is what our team strives for every day. We truly appreciate your trust and your 10 out of 10 review!
Edmunds.com - Service Review
- July 17, 2026
Avian C in the shop is the best. He took the time to come explain what was wrong with my new car. I will be bringing my car back to him next time!
Replied: Mr. Phillips, we truly appreciate you taking the time to share your experience with Hendrick Motors of Charlotte Mercedes-Benz! It’s great to hear Avian went the extra mile by taking the time to personally explain the concerns with your vehicle and answer your questions. Helping our customers feel informed and confident about their Mercedes Benz service is what we strive for every day, and we’re honored to have earned your trust for future visits!
Cars.com Review
- July 16, 2026
Great service from Benito! Super helpful, easy to work with, and made sure everything was taken care of.
Dealer Replied: Ada, it’s wonderful to hear about your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so happy Benito made everything smooth and easy while ensuring your vehicle received the attention and care it deserved. Thank you for your kind words and for trusting our team with your Mercedes Benz service needs!
Cars.com Review
- July 15, 2026
Brought in my EQS for regular maintenance. I was impressed with how well my technician Avian communicated with me what was normal for my vehicle. Not only did he complete my service in a timely manner but also reassured me everything was working as it should be. The service department was wonderful...
Dealer Replied: Shonda, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so happy to hear Avian provided excellent communication throughout your EQS maintenance visit and took the time to explain what was normal for your vehicle, giving you added confidence and peace of mind. Providing expert Mercedes Benz service, timely maintenance, and a customer focused experience is what our Charlotte service team strives for every day, and we’re delighted to know the entire service department made such a positive impression. Thank you for your trust and support!
Cars.com Review
- July 14, 2026
Took my vehicle in for maintenance and couldn't be happier. Cole M was incredibly helpful, explained exactly what was going on, and provided a clear estimate before doing any work. The car is running perfectly now. Highly recommend!
Dealer Replied: Linda, we truly appreciate you trusting Hendrick Motors of Charlotte Mercedes-Benz with your vehicle’s maintenance! We’re so happy to hear Cole M took the time to explain everything clearly and provided upfront information before any work was performed. Knowing your vehicle is now running perfectly is exactly the outcome we strive for, and we sincerely appreciate your recommendation and support!
DealerRater Review
- July 14, 2026
Tracey the warranty administrator at Hendrick Motors of Charlotte is such a beautiful soul. She was super kind and answered my questions in a timely manner.
Dealer Replied: Cindy, it truly makes our day to hear feedback like this about our team at Hendrick Motors of Charlotte Mercedes-Benz! We’re so happy Tracey was able to answer your questions promptly and provide such a kind and caring experience. She has a wonderful way of making our guests feel supported, and we truly appreciate you taking the time to recognize her!
Cars.com Review
- July 14, 2026
Tracey the warranty administrator at Hendrick Motors of Charlotte is such a beautiful soul. She was super kind and answered my questions in a timely manner.
Dealer Replied: Cindy, it truly makes our day to hear feedback like this about our team at Hendrick Motors of Charlotte Mercedes-Benz! We’re so happy Tracey was able to answer your questions promptly and provide such a kind and caring experience. She has a wonderful way of making our guests feel supported, and we truly appreciate you taking the time to recognize her!
Edmunds.com - Service Review
- July 14, 2026
This dealership has the best service technicians around. Cole M worked on my car and provides the best service. 10/10.
Replied: Randy, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so happy to hear Cole M provided exceptional service and helped make your visit a 10 out of 10 experience. Delivering expert Mercedes Benz service, transparent communication, and top quality vehicle care is what our Charlotte Mercedes Benz service team strives for every day. Your kind words and trust mean so much to us, and we look forward to continuing to take great care of you and your Mercedes Benz for many miles to come!
Cars.com Review
- July 13, 2026
I come here for service and the team is 10/10. Cole M took the time to send me a video explaining the recommendations on my car.
Dealer Replied: Chris, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re thrilled to hear you consider our service team a 10 out of 10 experience. It’s great to know Cole M took the time to provide a detailed video explaining your vehicle’s recommendations, helping you stay informed and confident in your Mercedes Benz service. We truly appreciate your trust and look forward to serving you again!
Edmunds.com - Service Review
- July 13, 2026
I had an excellent experience at Hendrick Motors of Charlotte. From the moment my son and I walked into the dealership, everyone made us feel welcome and valued. Luis Juarez provided exceptional customer service throughout the entire visit. He took the time to explain everything clearly, answered...
Replied: Karol, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re thrilled to hear that you and your son felt welcomed from the moment you arrived and that Luis Juarez provided such exceptional customer service throughout your visit. Delivering a first class Mercedes-Benz dealership experience in Charlotte through clear communication, expert knowledge, and genuine care is what we strive for every day. We’re so glad Luis made the process smooth, stress free, and enjoyable, and we truly appreciate your recommendation, your trust, and the opportunity to serve you and your family!
DealerRater Review
- July 08, 2026
This place is the real deal. I have multiple Mercedes and I will not take them anywhere else for service. Cole M in service always takes great care of my cars. 10/10!
Dealer Replied: Thank you, John, for the fantastic review! We're honored to be your trusted destination for servicing your Mercedes-Benz vehicles. It means a great deal to know that Cole M. consistently provides the level of care, attention, and expertise that keeps you coming back. Building lasting relationships with our guests is what we're all about, and we're grateful for the confidence you place in our team. We look forward to helping keep every one of your Mercedes performing at its best for many years to come. Thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!
Cars.com Review
- July 08, 2026
This place is the real deal. I have multiple Mercedes and I will not take them anywhere else for service. Cole M in service always takes great care of my cars. 10/10!
Dealer Replied: Thank you, John, for the fantastic review! We're honored to be your trusted destination for servicing your Mercedes-Benz vehicles. It means a great deal to know that Cole M. consistently provides the level of care, attention, and expertise that keeps you coming back. Building lasting relationships with our guests is what we're all about, and we're grateful for the confidence you place in our team. We look forward to helping keep every one of your Mercedes performing at its best for many years to come. Thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!
DealerRater Review
- July 07, 2026
I really appreciate the parts team of Dillon, Patrick & Max! I order multiple parts every week for my business, they deliver quality service & parts and are very helpful & friendly. I look forward to continually working with their team. Beth L. at a used car superstore.
Dealer Replied: Thank you, Beth, for your wonderful review! We're thrilled to hear that Dillon, Patrick, and Max continue to provide the quality service, reliable parts, and friendly support that keep your business moving. Building lasting relationships with our wholesale and business customers is what it's all about, and we truly appreciate the trust you place in our team week after week. We look forward to continuing to work with you and supporting your parts needs for many years to come. Thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!
Cars.com Review
- July 07, 2026
I really appreciate the parts team of Dillon, Patrick & Max! I order multiple parts every week for my business, they deliver quality service & parts and are very helpful & friendly. I look forward to continually working with their team. Beth L. at a used car superstore.
Dealer Replied: Thank you, Beth, for your wonderful review! We're thrilled to hear that Dillon, Patrick, and Max continue to provide the quality service, reliable parts, and friendly support that keep your business moving. Building lasting relationships with our wholesale and business customers is what it's all about, and we truly appreciate the trust you place in our team week after week. We look forward to continuing to work with you and supporting your parts needs for many years to come. Thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz!
Cars.com Review
- July 06, 2026
Great quality work by the technician (Chris E?). Honest & trustworthy evaluation of my car issue that I've had for a few weeks now.
Dealer Replied: Thank you, Bill, for the great review! We're thrilled to hear that Chris E. and our team were able to get to the bottom of an issue that had been hanging around for a few weeks. Honest answers, quality workmanship, and no guessing games is exactly the experience we want every guest to have. We appreciate your trust in Hendrick Motors of Charlotte Mercedes-Benz and are glad we could help give both you and your Mercedes a little peace of mind. Thanks again for choosing us!
Cars.com Review
- July 06, 2026
Thank you so much Christopher E for your quick service on my Beloved Benz! Appreciate you.
Dealer Replied: Thank you, Shauna, for the kind words! We're thrilled to hear that Christopher E. provided the quick and attentive service your beloved Benz deserves. We'll be sure to share your appreciation with him. Thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz—we appreciate your trust and look forward to keeping your Mercedes-Benz running beautifully for many miles ahead!
DealerRater Review
- July 06, 2026
Brought my car in for a service and was impressed with the process. Chris E kept me informed and helped me resolve all of my issues.
Dealer Replied: Sydney, we appreciate your feedback! It's great to hear that Chris E provided the communication and support needed to make your service visit a positive one. Our goal is to make every visit as seamless and efficient as possible, and we're delighted that was your experience. Thank you for choosing Hendrick Motors of Charlotte Mercedes Benz!
Cars.com Review
- July 06, 2026
Brought my car in for a service and was impressed with the process. Chris E kept me informed and helped me resolve all of my issues.
Dealer Replied: Sydney, we appreciate your feedback! It's great to hear that Chris E provided the communication and support needed to make your service visit a positive one. Our goal is to make every visit as seamless and efficient as possible, and we're delighted that was your experience. Thank you for choosing Hendrick Motors of Charlotte Mercedes Benz!
Cars.com Review
- July 06, 2026
I took my Mercedes to get service at Hendrick Motors of Charlotte and had a great experience. My technician, Chris E, was quick and kept me informed through the whole process! Will be returning for future needs.
Dealer Replied: Thank you, Wynonna, for taking the time to share your experience! We're so glad to hear that Chris E. kept you informed every step of the way and made your service visit a great one. We believe servicing your Mercedes should be just as enjoyable as driving it, and it's wonderful to know Chris delivered that level of care and communication. Thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz. We look forward to seeing you and your Mercedes again whenever it's time for your next visit!
DealerRater Review
- July 06, 2026
I recommend the service department here. The technicians always go above and beyond. Cole M services all of my cars. I will not take them anywhere else!
Dealer Replied: Thank you for the recommendation! We're honored to earn your trust and even more grateful that you've chosen Cole to service all of your vehicles. Going above and beyond is what our team strives for, and it's wonderful to hear that Cole continues to deliver the level of care and attention you deserve. We truly appreciate your loyalty to Hendrick Motors of Charlotte Mercedes Benz and look forward to helping keep your vehicles performing at their best for years to come!
Cars.com Review
- July 06, 2026
I recommend the service department here. The technicians always go above and beyond. Cole M services all of my cars. I will not take them anywhere else!
Dealer Replied: Thank you for the recommendation! We're honored to earn your trust and even more grateful that you've chosen Cole to service all of your vehicles. Going above and beyond is what our team strives for, and it's wonderful to hear that Cole continues to deliver the level of care and attention you deserve. We truly appreciate your loyalty to Hendrick Motors of Charlotte Mercedes Benz and look forward to helping keep your vehicles performing at their best for years to come!
Edmunds.com - Service Review
- July 06, 2026
I brought my car in for a service and was very impressed by the whole experience. Chris E kept me informed on the work he was doing and did it in a timely manner. 10/10 recommend Chris for all future needs!
Replied: Thank you, Wynonna, for your wonderful feedback! We're delighted to hear that Chris E. made such a positive impression during your service visit. Keeping our guests informed and delivering timely, exceptional service are priorities at Hendrick Motors of Charlotte Mercedes-Benz, and we're thrilled Chris delivered on both. We truly appreciate your 10/10 recommendation and look forward to helping you with all your future Mercedes-Benz service needs. Safe travels, and we'll see you next time!
Cars.com Review
- July 05, 2026
I have a c300 and I bring my car to this dealership and Stacey M. Is the one that always helps me get in and out quickly! Highly knowledgeable and very very sweet! Love coming to visit every 10k. Thank you!
Dealer Replied: Thank you for the fantastic feedback, Emilee! We love hearing that Stacey M. continues to make your Mercedes Benz service visits so enjoyable. Her knowledge, efficiency, and genuine care for our guests help create the exceptional experience we strive to provide every day. It's wonderful to know you can count on her to keep your C300 well maintained and get you back on the road quickly. Thank you for choosing Hendrick Mercedes Benz of Charlotte for your service needs every 10,000 miles. We truly appreciate your loyalty and look forward to seeing you again at your next visit!
Edmunds.com - Service Review
- July 04, 2026
Cole did a great job showing me and explaining what was wrong with my car.
Replied: Thank you for sharing your experience! We are pleased to hear that Cole took the time to thoroughly explain what was going on with your vehicle and provide clear communication throughout the service process. At Hendrick Mercedes Benz of Charlotte, we believe informed customers make confident decisions, and we're glad Cole delivered the level of transparency and care you deserve. Thank you for trusting us with your Mercedes Benz service needs. We appreciate the opportunity to serve you and look forward to seeing you again during your next visit to our service lane.
Edmunds.com - Service Review
- July 04, 2026
Our family has been dealing with Hendrick Mercedes for years. Jonathan is by far one of the best service advisors we have ever had. He is always polite and professional. To say he is helpful, is an understatement.
Replied: Thank you for your continued loyalty and for being part of the Hendrick Mercedes Benz of Charlotte family for so many years! We are honored to have earned your trust, and we're especially grateful for your recognition of Jonathan. His professionalism, dedication, and commitment to providing exceptional customer care are what make him such a valued member of our service team. Your kind words mean a great deal to all of us. Thank you for choosing Hendrick Mercedes Benz of Charlotte for your Mercedes Benz service needs, and we look forward to serving you and your family for many years to come!
Cars.com Review
- July 02, 2026
I brought my 19 GLS in for an A service and the check engine light was on. The technician Cole M did a great job communicating the issue with the vehicle and the next steps to take to resolve it.
Dealer Replied: J W, we truly appreciate you choosing Hendrick Motors of Charlotte Mercedes-Benz for your Mercedes-Benz A Service! We’re so glad Cole M kept you informed throughout the process and provided clear explanations of the check engine light concern and the best path forward. Helping our customers feel confident and informed about their vehicle’s care is always our goal, and we thank you for trusting our team with your GLS!
Edmunds.com - Service Review
- July 02, 2026
I had tires and brakes done on my CLA while I waited, and my technician Chris E got the work done quick! I loved the video inspection that he sent, helped me visualize what was going on with my car
Replied: Topher, we truly appreciate you sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad Chris E provided efficient service on your CLA and got your tires and brakes completed while you waited. It’s great to hear the video inspection helped you better understand your vehicle’s condition and recommendations, giving you added confidence throughout the service process. Thank you for trusting our team with your Mercedes Benz service needs!
Cars.com Review
- June 30, 2026
I recently brought in my S class to the dealership for service. Brian H did a great job and answered a few questions I had about what was being done. Everyone was really helpful and customer service was top notch.
Dealer Replied: Ben, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad Brian took great care of your S Class and took the time to answer your questions along the way. Providing knowledgeable service and top notch customer care is what our team strives for every day, and we truly appreciate your trust and kind words!
Cars.com Review
- June 29, 2026
- I brought my car in Saturday and the service department was super busy. My car was serviced quickly and my technician Cole M sent me a comprehensive video inspection!
Dealer Replied: Holly, we truly appreciate you choosing Hendrick Motors of Charlotte Mercedes-Benz for your service needs! Even with a busy Saturday in our service department, we’re so glad your vehicle was serviced quickly and efficiently. It’s wonderful to hear Cole M’s detailed video inspection kept you informed throughout the process, and we thank you for trusting our team with your Mercedes Benz!
Cars.com Review
- June 29, 2026
I brought my car in for service. The tech Brian did an excellent job with the repairs and cleanliness of my car.
Dealer Replied: Crystal, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad Brian provided excellent care for your vehicle and paid close attention to both the repairs and the cleanliness of your car. Delivering high quality Mercedes Benz service and making sure every vehicle is returned in top condition is what our team strives for, and we truly appreciate your trust!
Edmunds.com - Service Review
- June 29, 2026
I brought my car in for routine service. The tech Brian did an excellent job with the repairs and cleanliness of my car. Will definitely recommend this dealership to family & friends.
Replied: Crystal, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad Brian provided excellent care during your routine service visit and returned your vehicle looking its best. Your recommendation to family and friends means the world to our team, and we truly appreciate your trust in us for your Mercedes Benz service needs!
Edmunds.com - Service Review
- June 28, 2026
I just want to take a minute to send praise and gratitude for Brian H. I had some questions about my car and he was very polite and thorough with his response to me and answered all my questions. Wish all companies had employees like him..Thank you Brian H.
Replied: Anna, thank you so much for taking the time to recognize Brian H and share your experience with Hendrick Motors of Charlotte-Mercedes Benz! We’re so glad he took the time to answer all of your questions with professionalism, patience, and attention to detail. Providing knowledgeable and helpful Mercedes Benz service is what our team strives for every day, and we couldn’t agree more that Brian is a tremendous asset to our team. Thank you for your kind words and your trust!
Cars.com Review
- June 26, 2026
I came in for service and was greeted by Stacey, she was so kind and made the whole experience so great
Dealer Replied: Jake, it’s great to hear about your visit with us at Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad Stacey greeted you with such kindness and made the whole experience a great one, that personal touch really makes all the difference. Thank you for your trust and kind words!
Cars.com Review
- June 24, 2026
The service dept is great. Brian H. fixed my electrical issue when other dealers couldn’t. Thanks Hendricks MB
Dealer Replied: Cam, we’re so glad you gave our team at Hendrick Motors of Charlotte Mercedes Benz the opportunity to help! It’s great to hear Brian H was able to resolve your electrical issue when others couldn’t, that kind of experience and dedication truly sets our service team apart. We really appreciate your trust and support!
Cars.com Review
- June 24, 2026
This store excels at every level and always delivers top notch service. Stacey Moore always takes great care of me and makes me feel like a valued customer!
Dealer Replied: Vincenzo, we truly appreciate you continuing to choose Hendrick Motors of Charlotte Mercedes Benz for your service needs! It’s wonderful to hear our Charlotte Mercedes Benz team consistently delivers top notch service, and that Stacey Moore makes you feel valued and well taken care of every visit. Providing a high quality, customer first Mercedes Benz service experience is what we’re all about, and your trust means so much to our entire team!
DealerRater Review
- June 24, 2026
I came in recently to just get mothers B service done, I brought my daughter with me and we just sat in the lounge area. Multiple workers came over to check on me and my daughter and was playing with her while I did my work. Lexie even brought her a teddy bear to play with so she would stop crying....
Dealer Replied: Davis, stories like this are exactly why our team loves what we do at Hendrick Motors of Charlotte Mercedes Benz! We’re so glad our Charlotte Mercedes Benz service team made your visit more comfortable, especially by keeping your daughter happy while you waited, and that Lexie went above and beyond to make the experience easier for you. Creating a family friendly and customer focused service experience is what we strive for every day, and your kind words truly mean so much to our team!
Cars.com Review
- June 24, 2026
I came in recently to just get mothers B service done, I brought my daughter with me and we just sat in the lounge area. Multiple workers came over to check on me and my daughter and was playing with her while I did my work. Lexie even brought her a teddy bear to play with so she would stop crying....
Dealer Replied: Davis, stories like this are exactly why our team loves what we do at Hendrick Motors of Charlotte Mercedes Benz! We’re so glad our Charlotte Mercedes Benz service team made your visit more comfortable, especially by keeping your daughter happy while you waited, and that Lexie went above and beyond to make the experience easier for you. Creating a family friendly and customer focused service experience is what we strive for every day, and your kind words truly mean so much to our team!
Cars.com Review
- June 24, 2026
The service department is great!! They are always available to answer questions I have. Stacey Moore was there to assist me with any questions that I had. Mercedes has a great atmosphere!
Dealer Replied: Joseph, it means a lot to hear about your positive experience at Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad our service team has been there to support you and answer your questions, and that Stacey Moore helped make your visit even better. Creating a welcoming and helpful environment is something we take pride in, and we truly appreciate your kind words!
Edmunds.com - Service Review
- June 23, 2026
I appreciate how service advisor Jake reeves at Hendrick Motors of Charlotte Mercedes-Benz was able to get my car in and out quickly. Tech Benito completed my state inspection promptly and had me on the road in no time.
Replied: We truly appreciate you sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz, Crystal! We’re so glad Jake Reeves was able to get your vehicle in and out quickly, and that Benito completed your state inspection efficiently to get you back on the road in no time. Providing fast, reliable Mercedes Benz service here in Charlotte is what we’re all about, and your kind words mean so much to our team!
Cars.com Review
- June 22, 2026
I just picked up my car after service. I am impressed with the quality of work. The technician Cole M sent a video inspection of my car that answered all of the concerns I came in with. Very professional!
Dealer Replied: Robert, thank you so much for taking the time to share your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad to hear you were impressed with the quality of work, and that Cole M’s detailed video inspection helped address all your concerns clearly and professionally. Your kind words mean a lot to our team, and we truly appreciate your trust!
Cars.com Review
- June 20, 2026
Came In with a check engine light and Cole M helped me and got me back on the road. Excellent service!
Dealer Replied: We’re so glad you chose Hendrick Motors of Charlotte Mercedes-Benz for your visit! It’s great to hear Cole M helped with your check engine light and got you back on the road quickly, that’s the kind of excellent service we strive to deliver every time. Thank you for your support!
Edmunds.com - Service Review
- June 19, 2026
Stopped by with a check engine light and Cole M got me back on the road in no time. Great work! Highly recommend!
Replied: We truly appreciate you sharing your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad Cole M was able to quickly get you back on the road, that’s the kind of fast and reliable service we aim for every visit. Thank you for your recommendation and trust!
Cars.com Review
- June 18, 2026
My experience here was awesome. My Mercedes developed a noise while driving. When I stopped by to have it looked at, their 2 diagnostic techs Jermaine and Brian went on a road test with me to accurately diagnose my issue. They were great to deal with.
Dealer Replied: Bob, we’re so glad you stopped by and gave our team the opportunity to take a look at your vehicle! It’s great to hear Jermaine and Brian went the extra mile to join you on a road test and pinpoint the concern, that kind of thorough, hands on service really sets the experience apart. We truly appreciate your kind words and your trust in Hendrick Motors of Charlotte Mercedes-Benz!
DealerRater Review
- June 18, 2026
Great work on my E class from Cole M. Very knowledgeable, and the video was very helpful. Thank you!
Dealer Replied: We truly appreciate you choosing Hendrick Motors of Charlotte Mercedes Benz for your service, Vina! We're so glad Cole M provided knowledgeable care for your E Class and that the video made everything easy to understand. We truly appreciate your trust and look forward to assisting you again!
Cars.com Review
- June 18, 2026
Great work on my E class from Cole M. Very knowledgeable, and the video was very helpful. Thank you!
Dealer Replied: We truly appreciate you choosing Hendrick Motors of Charlotte Mercedes Benz for your service, Vina! We're so glad Cole M provided knowledgeable care for your E Class and that the video made everything easy to understand. We truly appreciate your trust and look forward to assisting you again!
Edmunds.com - Service Review
- June 18, 2026
My service visit was great. My advisor was Jonathan and my tech was Brian. Both took great care of my Benz. Both were very efficient and knowledgeable as well.
Replied: Diane, thank you so much for taking the time to share your experience with Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad Jonathan and Brian took such great care of your vehicle and delivered efficient, knowledgeable service throughout your visit. Your trust means a lot to our team, and we look forward to taking care of you again!
Cars.com Review
- June 18, 2026
Stacey from the service department is always so helpful every time I go in. The team is amazing! Great dealership!
Dealer Replied: Timothy, we truly appreciate you sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! It’s great to hear Stacey continues to be so helpful and attentive every time you come in, and that our service team consistently provides a smooth, reliable experience from start to finish. Your continued trust means so much to us, and we’re always here to keep your vehicle running at its best!
DealerRater Review
- June 17, 2026
Brian in the service department recently did a service on my G-Wagon. The repairs were completed efficiently, and the car was returned to me very clean! I had a great experience from start to finish at this dealership and would highly recommend them!
Dealer Replied: We truly appreciate you taking the time to share your experience with Hendrick Motors of Charlotte Mercedes-Benz, Crystal! It’s great to hear Brian provided efficient service on your G-Wagon and had it returned to you spotless. We’re so glad your visit was a great one from start to finish, and your recommendation means so much to our team!
Cars.com Review
- June 17, 2026
Brian in the service department recently did a service on my G-Wagon. The repairs were completed efficiently, and the car was returned to me very clean! I had a great experience from start to finish at this dealership and would highly recommend them!
Dealer Replied: We truly appreciate you taking the time to share your experience with Hendrick Motors of Charlotte Mercedes-Benz, Crystal! It’s great to hear Brian provided efficient service on your G-Wagon and had it returned to you spotless. We’re so glad your visit was a great one from start to finish, and your recommendation means so much to our team!
Cars.com Review
- June 15, 2026
I had a great experience working with Avian at Hendrick Motors. He was professional, knowledgeable, and made the entire process smooth from start to finish. He answered all of my questions, kept me informed throughout the process, and made sure I was comfortable with my decision. I highly recommend...
Dealer Replied: Lay, it’s wonderful to hear you had such a great experience with Hendrick Motors of Charlotte Mercedes Benz! We’re so glad Avian made everything smooth, professional, and stress free while keeping you informed every step of the way. Your recommendation truly means the world to our team, and we appreciate your trust!
Edmunds.com - Service Review
- June 14, 2026
I had to stop here on Saturday, once my car got into the shop my technician Cole M replaced my tire quickly. They had snacks and drinks in the waiting area for us. This place is legit!
Replied: Robert, this sounds like a great visit, thank you for sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! We’re so glad Cole M got your tire replaced quickly and that you enjoyed the snacks and drinks while you waited, that’s a win all around!
Cars.com Review
- June 14, 2026
Took in my GLC for some recalls. Stephen got my car in and out quickly. He was such a kind and sweet gentleman.
Dealer Replied: We truly appreciate you taking the time to share your experience with Hendrick Motors of Charlotte Mercedes-Benz, Tracey! We’re so glad Stephen got your GLC in and out quickly while providing such kind and thoughtful service, that’s exactly the level of care we strive for every visit!
Cars.com Review
- June 13, 2026
Was going out of town needed my state inspection done, the technician Benito got it done quickly! He was easy to work with
Dealer Replied: Cyndi, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! We’re so glad Benito was able to get your inspection done quickly and make the process easy for you, that’s exactly the kind of efficient and friendly service we aim to provide. We truly appreciate your trust!
Cars.com Review
- June 12, 2026
⭐⭐⭐⭐⭐ Tracey was fantastic! She was friendly, professional, and made the entire process easy and stress-free. I really appreciated her kindness and excellent customer service. Highly recommend!
Dealer Replied: Kristin, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! We’re so glad Tracey made everything easy, stress free, and enjoyable, her kindness and professionalism truly shine. We really appreciate your recommendation!
Cars.com Review
- June 12, 2026
Huge thank you to Cole M, I got a flat tire and he helped patched it up and got me back on the road in no time. Excellent work—I'll definitely be coming back for future maintenance.
Dealer Replied: Kailee, we truly appreciate you choosing Hendrick Motors of Charlotte Mercedes-Benz! We’re so glad Cole M was able to get you back on the road quickly and take care of that flat tire, that’s the kind of fast and reliable service we love to provide! We truly appreciate your trust and look forward to seeing you again!
DealerRater Review
- June 11, 2026
After purchasing my new CLE, I had a few issues with the speedometer display glitching, the service department looked at my vehicle quickly and my technician Cole M got my car working again.
Dealer Replied: Randall, we’re so glad you came to us to get everything sorted out at Hendrick Motors of Charlotte Mercedes-Benz! We’re happy to hear Cole M got your CLE running perfectly again and quickly resolved that display issue, that’s the level of care we strive for every time!
Cars.com Review
- June 11, 2026
After purchasing my new CLE, I had a few issues with the speedometer display glitching, the service department looked at my vehicle quickly and my technician Cole M got my car working again.
Dealer Replied: Randall, we’re so glad you came to us to get everything sorted out at Hendrick Motors of Charlotte Mercedes-Benz! We’re happy to hear Cole M got your CLE running perfectly again and quickly resolved that display issue, that’s the level of care we strive for every time!
Cars.com Review
- June 10, 2026
Got my car fixed up by Cole Sobel here and he was so nice and knowledgeable about my car and knew exactly what it needed!
Cars.com Review
- June 10, 2026
Tristan on the service team did great getting my wheel repaired on my brand new Mercedes. I was so upset when I damaged my wheel, and with my extended coverage I didn't pay a dime! This place always exceeds my expectations!
Cars.com Review
- June 10, 2026
The entire service department does an amazing job, Tristan and Stephen were awesome! Very kind, quick, and got the job done for sure! I'll always keep coming back.
DealerRater Review
- June 10, 2026
My service technician Chris Emeis did some work on my C300, and advised me that one of my concerns was actually covered by a warranty extension and got it fixed for me for free
Dealer Replied: Topherray, we love hearing stories like this, thank you for sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! We’re so glad Chris Emeis took great care of your C300 and found that warranty coverage for you, that’s always a win! We truly appreciate your trust in our team!
Cars.com Review
- June 10, 2026
My service technician Chris Emeis did some work on my C300, and advised me that one of my concerns was actually covered by a warranty extension and got it fixed for me for free
Dealer Replied: Topherray, we love hearing stories like this, thank you for sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! We’re so glad Chris Emeis took great care of your C300 and found that warranty coverage for you, that’s always a win! We truly appreciate your trust in our team!
Cars.com Review
- June 10, 2026
I brought my SL550 in for an oil leak, and I got a very detailed video from the technician Chris E showing exactly where the leak was coming from. I approved the repair, and it was fixed the same day, no more oil spots in the driveway!
Dealer Replied: We’re so happy you chose Hendrick Motors of Charlotte Mercedes Benz for your SL550 service, Topher! We’re glad Chris E provided a clear, detailed video and got the repair done the same day, no more driveway spots is definitely a win! We truly appreciate your trust and look forward to helping you again whenever you need us!
Cars.com Review
- June 10, 2026
I brought my E350 in to get brakes replaced. The service advisor Devin L was incredibly professional and kind, and the tech Chris E had the brakes done before I even got home in the loaner.
Dealer Replied: Christine, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! We’re so glad Devin provided such kind and professional care, and that Chris had your brakes done so quickly you hadn’t even made it home yet in the loaner, now that’s service! We truly appreciate your trust in our team!
Cars.com Review
- June 10, 2026
I brought my GLE in for a check engine light last week. I had the pleasure of having Stephen Cyr work on my car. He was very knowledgeable and thorough in the video I received and would recommend him to anyone!
Dealer Replied: We love hearing experiences like this, Kim, thank you for choosing Hendrick Motors of Charlotte Mercedes Benz! We’re so glad Stephen Cyr provided knowledgeable and thorough care for your GLE, and that his detailed video made everything clear and easy, we truly appreciate your recommendation and your trust in our team!
Cars.com Review
- June 10, 2026
pleased with the high level of service I received from Technician Chris M. He kept me informed and included a video for my review. I would definitely recommend this dealership.
Dealer Replied: Holly, thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! We’re so glad to hear Chris M provided such attentive service and kept you informed with a helpful video, and we truly appreciate your recommendation and trust in our team!
Cars.com Review
- June 10, 2026
The Service department at Hendrick Motors of Charlotte is fantastic. I was able to meet Tracey Mullis on the Warranty Admin team. Her positive attitude and warm personality are wonderful. The entire team here is absolutely outstanding. They provide excellent customer service. I highly recommend...
Dealer Replied: Thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! We’re so happy to hear Tracey Mullis and our service team made such a fantastic impression with their warmth and outstanding care, your recommendation truly means the world to us and we can’t wait to see you again!
Cars.com Review
- June 10, 2026
The service department here has many experienced technicians, my technician Brian is an expert with the older Mercedes like mine. He is the only one I trust for my service!
Dealer Replied: Christopher, we love hearing this, thank you for your continued trust in Hendrick Motors of Charlotte Mercedes Benz! We’re so glad Brian’s expertise with older Mercedes keeps your vehicle in great hands, it means everything to know he’s your go to, and we truly appreciate your loyalty!
Cars.com Review
- June 10, 2026
I brought my GLE in for service last week, the work was completed fast and my technician Cole M sent me a video of my vehicle’s condition. Thank you Hendrick Motors!
Dealer Replied: Randy, thank you for choosing Hendrick Motors of Charlotte Mercedes-Benz! We’re glad your GLE was serviced quickly and that Cole M kept you informed with a helpful video, our team truly appreciates your trust!
DealerRater Review
- June 10, 2026
The service department at Hendrick Motors of Charlotte is fantastic. I was able to meet Tracey Mullis there on the warranty admin team. Her positive attitude and warm personality are wonderful. The entire team here is absolutely outstanding. They provide excellent customer service. I highly...
Dealer Replied: Thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! We absolutely love hearing that Tracey Mullis and our service team left such a fantastic impression, your kind words and recommendation truly mean the world to us and we can’t wait to welcome you back for your next visit!
Cars.com Review
- June 10, 2026
The service department at Hendrick Motors of Charlotte is fantastic. I was able to meet Tracey Mullis there on the warranty admin team. Her positive attitude and warm personality are wonderful. The entire team here is absolutely outstanding. They provide excellent customer service. I highly...
Dealer Replied: Thank you so much for sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! We absolutely love hearing that Tracey Mullis and our service team left such a fantastic impression, your kind words and recommendation truly mean the world to us and we can’t wait to welcome you back for your next visit!
Cars.com Review
- June 09, 2026
The service department at Hendrick Motors is top notch! I only trust them with my G500. Cole M here is very experienced with the G wagons keeping me driving confidently.
Dealer Replied: We love hearing this, thank you for your continued trust in Hendrick Motors of Charlotte Mercedes Benz! We’re so excited to know you count on our team for your G500, and that Cole M keeps you driving with confidence, he truly is a pro with G Wagons!
DealerRater Review
- June 09, 2026
The service department at Hendrick Motors is top notch! I only trust them with my G500. Cole M here is very experienced with the G wagons keeping me driving confidently.
Dealer Replied: We love hearing this, thank you for your continued trust in Hendrick Motors of Charlotte Mercedes Benz! We’re so excited to know you count on our team for your G500, and that Cole M keeps you driving with confidence, he truly is a pro with G Wagons!
Cars.com Review
- June 09, 2026
Tracey in the service department at Hendrick Motors of Charlotte was absolutely wonderful. She has such a positive attitude and a sweet demeanor. The entire service team is truly fantastic. They provided excellent customer service. I highly recommend this dealership!
Dealer Replied: Thank you for sharing your experience with Hendrick Motors of Charlotte Mercedes Benz! We’re so happy to hear Tracey and our service team made such a positive impression with their friendly and professional care, and we truly appreciate your recommendation and kind words!
Edmunds.com - Service Review
- June 09, 2026
The service department at Hendrick Motors of Charlotte is the best! I have been bringing my old G 500 to them for years and my technician Cole M always delivers the best service!
Replied: Kailee, we truly appreciate your continued support of Hendrick Motors of Charlotte Mercedes Benz! We love hearing that Cole M consistently delivers the best service for your G 500, and our team is so grateful for your loyalty over the years!
Edmunds.com - Service Review
- June 07, 2026
I had a lot of questions and concerns and ended up talking to the tech directly. Will was incredible - he was very knowledgeable, straightforward, and honest about the process and pricing. He was very professional and I would highly recommend everyone ask for him.
Replied: Thank you for taking the time to share your experience with Hendrick Motors of Charlotte Mercedes-Benz, Megan! We’re so excited to hear Will provided such knowledgeable, honest, and professional support while answering all your questions, he’ll be so happy to hear your kind words, and we truly appreciate your recommendation and trust in our team!
Edmunds.com - Service Review
- April 30, 2026
I had an outstanding experience working with Savannah as my service advisor. From the moment I arrived, she was professional, attentive, and made sure I felt comfortable throughout the entire visit. What really set her apart was her communication—she kept me consistently updated and made sure I...
Replied: Thank you, Jarren, for taking the time to share such a detailed and thoughtful review. We’re truly glad to hear that working with Savannah made your visit feel supportive, transparent, and comfortable from the very beginning. Her dedication to clear communication and her willingness to advocate on your behalf, especially through a challenging warranty situation, are qualities we greatly value. Knowing that her efforts helped build your confidence in returning means a great deal to us. We sincerely appreciate your trust in Hendrick Motors of Charlotte Mercedes Benz and look forward to welcoming you back for future service.
Cars.com Review
- April 29, 2026
Great experience from start to finish from Jonathan Tooth. The service team was friendly, efficient, and kept me updated the whole time. My car was ready when promised, and everything was handled professionally. Really appreciate the honesty and attention to detail—definitely coming back for future...
Dealer Replied: Thank you, Tom, for taking the time to share your experience with us. We’re glad to hear that working with Jonathan Tooth and our service team made the entire visit smooth and straightforward from start to finish. Keeping our guests informed, honoring timelines, and delivering service with honesty and attention to detail are all priorities for us, and it’s great to know that came through during your visit. We truly appreciate your trust and look forward to welcoming you back to Hendrick Motors of Charlotte Mercedes Benz for future service.
DealerRater Review
- April 29, 2026
Great experience! I have purchased with Hendrick group before and was browsing again for a new car. Alexa (Lexie) D’Hondt at the front desk was so charismatic and helpful in getting me to the right salesperson for my needs. She is born for that sales role, if/when the opportunity arises. Natural...
Dealer Replied: Thank you, Matt, for sharing your experience and for your continued trust in the Hendrick group. We’re glad to hear your visit was a great one and that Alexa (Lexie) D’Hondt helped make it welcoming and enjoyable from the start. Her energy and ability to connect guests with the right support really set the tone for a positive experience. We truly appreciate your kind words and thank you for choosing Hendrick Motors of Charlotte Mercedes Benz as you explore your next vehicle.
Cars.com Review
- April 29, 2026
Great experience! I have purchased with Hendrick group before and was browsing again for a new car. Alexa (Lexie) D’Hondt at the front desk was so charismatic and helpful in getting me to the right salesperson for my needs. She is born for that sales role, if/when the opportunity arises. Natural...
Dealer Replied: Thank you, Matt, for sharing your experience and for your continued trust in the Hendrick group. We’re glad to hear your visit was a great one and that Alexa (Lexie) D’Hondt helped make it welcoming and enjoyable from the start. Her energy and ability to connect guests with the right support really set the tone for a positive experience. We truly appreciate your kind words and thank you for choosing Hendrick Motors of Charlotte Mercedes Benz as you explore your next vehicle.
Cars.com Review
- April 24, 2026
Very good experience overall working with Miguel Chirinos. He was professional, clear, and made sure everything was handled properly from start to finish. I appreciated how efficient the process was and how easy he made everything feel. There was no pressure at any point, and everything stayed...
Cars.com Review
- April 24, 2026
Miguel Chirinos made this experience much easier than I expected. He was attentive, professional, and very easy to communicate with. I ended up choosing a Mercedes-Benz GLC, and I absolutely love it. He made sure I understood every step and never made me feel rushed. The whole process felt smooth...
Cars.com Review
- April 24, 2026
I had such a positive experience working with Miguel Chirinos. He was very kind, patient, and always made sure I felt comfortable throughout the process. He really listened to what I was looking for and helped guide me without any pressure. Everything felt very smooth and well organized. I truly...
Cars.com Review
- April 24, 2026
Miguel Chirinos made this entire process very straightforward and easy to handle. He was professional, respectful, and took the time to explain every detail clearly. I ended up going with a Mercedes-Benz C-Class, and I’m very satisfied with my decision. Everything was handled efficiently, and I...
Cars.com Review
- April 24, 2026
I had a really great experience working with Miguel Chirinos. He was very professional, friendly, and made the whole process feel smooth and easy from the beginning. I appreciated how patient he was and how clearly he explained everything. I never felt rushed or pressured into making a decision....
Cars.com Review
- April 22, 2026
I purchased a new Mercedes GLE. Hendrick Mercedes is an excellent dealership, with great customer service. Salesman Justin was terrific, very helpful. I would definitely recommend Hendrick Mercedes.
Dealer Replied: We appreciate the high star-rating! We're excited to pass your compliments along to Justin!
DealerRater Review
- April 21, 2026
Had a great experience buying my AMG GLE 53 from Hendricks Mercedes Benz Dealership. My sales person (Morgan) did a excellent job thought out the process. I would like to thank the entire Hendricks team for all their assistance and making me feel like a important customer. Thank you
Dealer Replied: Thank you so much for the high star-rating! We are always here for your automotive needs!
Cars.com Review
- April 21, 2026
Had a great experience buying my AMG GLE 53 from Hendricks Mercedes Benz Dealership. My sales person (Morgan) did a excellent job thought out the process. I would like to thank the entire Hendricks team for all their assistance and making me feel like a important customer. Thank you
Dealer Replied: Thank you so much for the high star-rating! We are always here for your automotive needs!
Cars.com Review
- April 21, 2026
Had a great time and experience at Hendricks Mercedes benz Dealership on Independence Blvd in Charlotte NC. My sales experience was amazing with Mogan leading the way on my purchase of an AMG GLE 53. Morgan and the entire Hendricks team did a excellent job and truly 5 stars in my eyes.
Dealer Replied: It is wonderful to receive such a positive review! !We appreciate the high star-rating!
Edmunds.com - Sales Review
- April 21, 2026
I purchased a 2026 AMG 53 GLE from Hendricks Motor and knew right away my drive from Columbia SC to Charlotte NC was worth it. The entire process was great. Starting with my sale person (Morgan) he was very knowledgeable and great to work with. Morgan professionalism and knowledge is truly 5 stars....
Replied: Came in recently for some service and everyone was very nice. Lexie offered me snacks and drinks right when I walked in, and brought me to find my advisor. Pleasurable experience.
DealerRater Review
- April 21, 2026
I purchased a new Mercedes GLE. Hendrick Mercedes is an excellent dealership, with great customer service. Salesman Justin was terrific, very helpful. I would definitely recommend Hendrick Mercedes.
Dealer Replied: Hello Wb13, thank you for the high rating! Big thumbs up!
Cars.com Review
- April 21, 2026
I purchased a new Mercedes GLE. Hendrick Mercedes is an excellent dealership, with great customer service. Salesman Justin was terrific, very helpful. I would definitely recommend Hendrick Mercedes.
Dealer Replied: Hello Wb13, thank you for the high rating! Big thumbs up!
Cars.com Review
- April 20, 2026
I got my car serviced recently, and I asked for John as my adviser. There is a very good reason for this, as John has helped me before and got my old Sl 63 back into shape. This time was if possible even better, John was fantastic and helped me beyond what I was expecting. On a scale from 1 - 10, I...
Dealer Replied: Big thanks for the fabulous review! Don't hesitate to reach out and let us know if there's anything we can do for you! Best regards.
DealerRater Review
- April 20, 2026
I got my car serviced recently, and I asked for John as my adviser. There is a very good reason for this, as John has helped me before and got my old Sl 63 back into shape. This time was if possible even better, John was fantastic and helped me beyond what I was expecting. On a scale from 1 - 10, I...
Dealer Replied: Big thanks for the fabulous review! Don't hesitate to reach out and let us know if there's anything we can do for you! Best regards.
DealerRater Review
- April 20, 2026
Savannah is very professional and most important honest. She went out of her way to make sure I received all discounts and coupons available to me. In this economy this is very important. I will recommend her to all my friends and family. Savannah you’re Amazing 🤩
Dealer Replied: Rn-Spragion, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 20, 2026
Savannah is very professional and most important honest. She went out of her way to make sure I received all discounts and coupons available to me. In this economy this is very important. I will recommend her to all my friends and family. Savannah you’re Amazing 🤩
Dealer Replied: Rn-Spragion, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 15, 2026
Lexi was very attentive and helpful. Made the whole experience unforgettable with her bubbly personality. Thank you, Lexi for making this experience so enjoyable. Amazing
Dealer Replied: We appreciate the high star-rating! We'll pass your compliments along to Lexie!
DealerRater Review
- April 13, 2026
The dealership is always immaculate. The service is top tier. They have a reputation for excellence.
Dealer Replied: We really appreciate this positive review! Thanks so much!
Cars.com Review
- April 13, 2026
The dealership is always immaculate. The service is top tier. They have a reputation for excellence.
Dealer Replied: We really appreciate this positive review! Thanks so much!
DealerRater Review
- April 10, 2026
I have had a wonderful experience with Hendricks Mercedes service department Especially Jonathan my service advisor who was helpful insightful and did an overall great job.
Dealer Replied: Hello Carltonbro, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 10, 2026
I have had a wonderful experience with Hendricks Mercedes service department Especially Jonathan my service advisor who was helpful insightful and did an overall great job.
Dealer Replied: Hello Carltonbro, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
DealerRater Review
- April 09, 2026
The dealership is excellent…great customer service, clean and very professional. An extremely pleasant experience.
Dealer Replied: Hello Roxy, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 09, 2026
The dealership is excellent…great customer service, clean and very professional. An extremely pleasant experience.
Dealer Replied: Hello Roxy, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 06, 2026
Clean, friendly, helpful, very accommodating and easy to work with from start to finish. The sales and management are wonderful
Dealer Replied: Your great rating means a lot to us at Hendrick Motors of Charlotte - Mercedes-Benz, and we appreciate you taking the time to leave us this review! Take care!
DealerRater Review
- April 06, 2026
Clean, friendly, helpful, very accommodating and easy to work with from start to finish. The sales and management are wonderful
Dealer Replied: Your great rating means a lot to us at Hendrick Motors of Charlotte - Mercedes-Benz, and we appreciate you taking the time to leave us this review! Take care!
Cars.com Review
- April 02, 2026
Service at Hendrick Motors Mercedes in Charlotte, NC never disappoints! My Service Advisor John D?Errico is always friendly & helpful and I?ve never been disappointed with any of the service technicians.
Dealer Replied: Hi John Dail, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
DealerRater Review
- April 01, 2026
I’ve never had a better customer service experience than I did with Tom Aumuller at Hendrick Mercedes. Tom and the team made the entire process smooth, enjoyable, and stress-free. He was professional, honest, and went above and beyond to make sure everything was perfect. I’ll definitely be back for...
Dealer Replied: Thank you, Mr. Davalos, for taking the time to share your experience with us. We're truly honored to hear that working with Tom Aumuller and our team made the process smooth, enjoyable, and stress free. Providing honest, professional guidance and going above and beyond for our guests is something we value greatly, and we're glad that stood out during your visit. We sincerely appreciate your trust in Hendrick Motors of Charlotte Mercedes‑Benz and look forward to welcoming you back when the time comes for your next AMG.
Cars.com Review
- April 01, 2026
I’ve never had a better customer service experience than I did with Tom Aumuller at Hendrick Mercedes. Tom and the team made the entire process smooth, enjoyable, and stress-free. He was professional, honest, and went above and beyond to make sure everything was perfect. I’ll definitely be back for...
Dealer Replied: Thank you, Mr. Davalos, for taking the time to share your experience with us. We're truly honored to hear that working with Tom Aumuller and our team made the process smooth, enjoyable, and stress free. Providing honest, professional guidance and going above and beyond for our guests is something we value greatly, and we're glad that stood out during your visit. We sincerely appreciate your trust in Hendrick Motors of Charlotte Mercedes‑Benz and look forward to welcoming you back when the time comes for your next AMG.
Cars.com Review
- April 01, 2026
Hands down the best customer service experience of my life! Tom Aumuller and the entire team at Hendrick Mercedes absolutely exceeded my expectations. Tom was incredible to work with friendly, honest, and genuinely cared about making the experience special. He went the extra mile every step of the...
Dealer Replied: Alvar Davalos, reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help!
Edmunds.com - Sales Review
- April 01, 2026
This was truly one of the most positive car-buying experiences I’ve ever had. Tom Aumuller and the team at Hendrick Mercedes made everything feel effortless. Tom stood out with his professionalism, honesty, and genuine care for my experience. He treated me with respect and made sure every detail was...
Replied: Thank you, Alvar, for sharing such an outstanding experience with us. We’re thrilled to hear that your car‑buying journey felt effortless and that Tom Aumuller and our team helped make every detail feel just right. Providing a professional, respectful, and genuinely enjoyable experience is always our goal, and it’s wonderful to know that stood out to you. We truly appreciate your trust in Hendrick Motors of Charlotte Mercedes‑Benz and look forward to welcoming you back when the time comes for your next AMG.
Cars.com Review
- April 01, 2026
I would recommend Hendrick Motors of Charlotte to anyone in the market for a new car. I decided to check out their showroom and was impressed by the cars. Rachel came up to me asking if I needed any assistance and offered me something to drink. I felt very welcomed and will be back to compete my car...
Dealer Replied: Daniel, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- April 01, 2026
Excellent response to my service needs! Provided pickup and delivery of my vehicle. I highly recommend Hendricks Motors of Charlotte and John Derrick as service advisor.
Dealer Replied: Hi Thomas, thank you for taking the time to rate us! You really made our day today.
DealerRater Review
- March 26, 2026
Of course, exceptional vehicles, but also top-notch service, professional and friendly staff who are always looking out for my best interests, easy to schedule service, and reliable repair estimates. Total package!
Dealer Replied: Bmwow, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- March 26, 2026
Of course, exceptional vehicles, but also top-notch service, professional and friendly staff who are always looking out for my best interests, easy to schedule service, and reliable repair estimates. Total package!
Dealer Replied: Bmwow, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- March 23, 2026
I always have a good experience when I come to the dealership. All employees are welcoming and nice and helpful. Devin was awesome.! He was able to give me up-to-date information on my vehicle via text, which is what works best for me.
Dealer Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Cars.com Review
- March 23, 2026
I always have a good experience when I come to the dealership. All employees are welcoming and nice and helpful. Devin was awesome.! He was able to give me up-to-date information on my vehicle via text, which is what works best for me.
Dealer Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Cars.com Review
- March 19, 2026
Honestly, one of the easiest car buying experiences I’ve had. The team at Hendrick Motors of Charlotte was friendly, professional, and made everything feel simple from the start. No pressure, no confusion, just a smooth process all the way through. Miguel Chirinos was great to work with and really...
Cars.com Review
- March 19, 2026
Very positive experience at Hendrick Motors of Charlotte. The dealership has a great atmosphere and the staff is friendly and attentive. The entire process was smooth and easy to follow. Miguel Chirinos was very professional and helpful throughout the process. The service provided exceeded...
Cars.com Review
- March 19, 2026
Excellent service at Hendrick Motors of Charlotte. The team created a comfortable and stress-free environment during the entire car buying process. Everything was handled in a professional and efficient way. Miguel Chirinos provided great assistance and made sure everything went smoothly. Really...
Cars.com Review
- March 18, 2026
I drove to your dealership out of frustration because my car failed inspection because the check engine symbol was on my dash. Just as I entered through the rising door, it went off. At once I received perfective assistance with John. He was so kind, gave me options and gave me another inspection. I...
Dealer Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Cars.com Review
- March 18, 2026
My experience at Hendrick Motors of Charlotte exceeded my expectations. The dealership has a very professional environment and the team is extremely helpful. Miguel Chirinos assisted me and made sure the entire process went smoothly. He was attentive, knowledgeable, and easy to work with. I’m very...
Cars.com Review
- March 18, 2026
I’m extremely pleased with my experience at Hendrick Motors of Charlotte. The dealership is well organized and the staff is very professional. Everyone was helpful and made the process enjoyable. Miguel Chirinos assisted me and did a fantastic job making sure I had all the information I needed. I’m...
Cars.com Review
- March 18, 2026
I couldn't be happier with my purchase. Miguel Chirinos was amazing to work with—no pressure, just honest and helpful guidance. A 10/10 experience that definitely sets the bar high for other dealerships. Thank you, Miguel!
Cars.com Review
- March 13, 2026
I had a great experience at Hendrick Motors of Charlotte. The entire team was welcoming, professional, and made the process feel comfortable from the moment I arrived. Everyone was very attentive and willing to help. Miguel Chirinos assisted me during my visit and did an excellent job making sure...
Cars.com Review
- March 13, 2026
Buying a car can sometimes feel overwhelming, but Miguel Chirinos made the experience incredibly easy. He was very knowledgeable, honest, and attentive from start to finish. He listened to what I was looking for and helped me find the right vehicle without any pressure. I truly appreciated his...
Dealer Replied: Fabiana Reyes, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DealerRater Review
- March 13, 2026
Service was done as expected. Car was washed and vacuumed as promised. Maintenance performed as expected
Dealer Replied: The entire team at Hendrick Motors of Charlotte - Mercedes-Benz Service Center would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Cars.com Review
- March 13, 2026
Service was done as expected. Car was washed and vacuumed as promised. Maintenance performed as expected
Dealer Replied: The entire team at Hendrick Motors of Charlotte - Mercedes-Benz Service Center would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Cars.com Review
- March 13, 2026
Courteous prompt service. John was helpful communicating was good.I appreciated the Uber trip home rather than waiting.very nice to offer car wash and..
Dealer Replied: The entire team at Hendrick Motors of Charlotte - Mercedes-Benz Service Center would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Cars.com Review
- March 04, 2026
Jonathan and the service team are the best. I have had multiple years experience with MB dealers and service centers and I would rate Jonathan and the service team at Hendrick Charlotte as the best of the lot.
Dealer Replied: Srqjoe, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
DealerRater Review
- March 03, 2026
Outstanding customer service. Easy to schedule an appointment and well managed service department. Michael Duerr was my service rep and he was very pleasant to work with. My vehicle was returned to me sooner than expected and washed. The customer waiting area is well stocked with snacks and drinks...
Dealer Replied: Srpulley, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- March 03, 2026
Outstanding customer service. Easy to schedule an appointment and well managed service department. Michael Duerr was my service rep and he was very pleasant to work with. My vehicle was returned to me sooner than expected and washed. The customer waiting area is well stocked with snacks and drinks...
Dealer Replied: Srpulley, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DealerRater Review
- March 02, 2026
Every time I called and have appointments with hendrick for my car to have service always great people to deal with.
Dealer Replied: Hi Hany_yo, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- March 02, 2026
Every time I called and have appointments with hendrick for my car to have service always great people to deal with.
Dealer Replied: Hi Hany_yo, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- February 27, 2026
what an all-time experience I had with Bella shopping for my dream car. Her customer service & professionalism is on point. I’m so thankful to have her on my side through this process! I’m telling you she’s the one for this whole journey!
Dealer Replied: Samantha, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 27, 2026
Sales with Bella was smooth, stress-free, and actually enjoyable! I highly recommend working with her if you’re someone who gets overwhelmed easily when car shopping.
Dealer Replied: Kanani, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- February 27, 2026
Bella was fantastic to work with! She made the entire process seamless and enjoyable for me and my family.
Dealer Replied: Max Guillossou, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DealerRater Review
- February 26, 2026
John D’Errico helped us again and is the reason why we continue to return to this dealership. He is honest , helpful and goes above and beyond for us. Thanks for explaining everything too !!
Dealer Replied: Marino411, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 26, 2026
John D’Errico helped us again and is the reason why we continue to return to this dealership. He is honest , helpful and goes above and beyond for us. Thanks for explaining everything too !!
Dealer Replied: Marino411, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DealerRater Review
- February 26, 2026
I highly recommend Ryder Mullis as service advisor. He was competent and reassuring to me that he cared.
Dealer Replied: Rkosten, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 26, 2026
I highly recommend Ryder Mullis as service advisor. He was competent and reassuring to me that he cared.
Dealer Replied: Rkosten, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 26, 2026
Hendrick Motors of Charlotte lived up to their reputation when I recently visited for service. Ryder Mullis, Service Advisor, was friendly, competent and reassuring to me that my vehicle would receive the best service.
Edmunds.com - Service Review
- February 26, 2026
I highly recommend Ryder Mullis as Service Advisor. He really does care, is friendly and knowledgeable.
Replied: Frkosten, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- February 26, 2026
John D’Errico was my service advisor and was very helpful - I was in for my B service and needed additional services - he explained it all to me . I was very pleased.
Dealer Replied: Susan D'Errico, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- February 26, 2026
John D’Errico was my service advisor and was very helpful - I was in for my B service and needed additional services - he explained it all to me . I was very pleased.
Dealer Replied: Susan D'Errico, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. If you have any further questions, please give us a call. We're always happy to help!
DealerRater Review
- February 25, 2026
John Always does a great job getting my work completed efficiently and correctly. Always provides quick updates.
Dealer Replied: Ggcarinci, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- February 25, 2026
John Always does a great job getting my work completed efficiently and correctly. Always provides quick updates.
Dealer Replied: Ggcarinci, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!
DealerRater Review
- February 24, 2026
This dealer was excellent in all aspects of my request for services for my two Mercedes. Very quick accommodations; thorough interactions in partnering relationship with me as to my autos servicing needs and status; great engaged, highly competent and cheerful attitude from everyone involved… i felt...
Dealer Replied: Brenda Tcherkezian, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 24, 2026
This dealer was excellent in all aspects of my request for services for my two Mercedes. Very quick accommodations; thorough interactions in partnering relationship with me as to my autos servicing needs and status; great engaged, highly competent and cheerful attitude from everyone involved… i felt...
Dealer Replied: Brenda Tcherkezian, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 23, 2026
Jonathan is an exceptional Service Advisor and I highly recommend him. I've had Mercedes for over 20 years and he's one of the best!
Dealer Replied: Blklabmom, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- February 20, 2026
Savannah took really good care of me. Top tier service and attentiveness. Hope to work with her again next time I?m in need. She really impressed me with her ability to push the work through
Dealer Replied: Darryl Pittman, we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- February 18, 2026
I have purchased two Mercedes AMG's (GT 55 and C43) in the last month. Both from Hendricks Motor Sports in Charlotte and both from Tyler McNally. This was the best, no hassle, buying experience I've had with a large dealer in my 38 years of buying cars. Tyler went above and beyond to get me the best...
Dealer Replied: Big thanks for the fabulous review! Don't hesitate to reach out and let us know if there's anything we can do for you! Best regards.
Cars.com Review
- February 13, 2026
I always appreciate the honesty from the service technicians. I don't feel like I am being taken advantage of! My service is always done in a timely manner! I always feel like a valued customer!
Dealer Replied: S, Nicassia. H, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- February 12, 2026
Great, knowledgeable, and friendly service. This place makes you feel as though you are their only customer. Would highly recommend! They had me a loaner readily available if I had needed one. :)
Dealer Replied: Kathy J, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
Edmunds.com - Service Review
- February 11, 2026
John D’Errico is my service adviser who was on top of the 48 volt battery issue on my S500. Emergency appointment, diagnosed, Repair, software upgrades, and back on the road in 4 hours. It's a great way to have emergency service available when you have an emergency.
Replied: Hi Iimfrankd, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- February 10, 2026
Huge thank you to ms Bella Lyau for her kind and utmost service. She made it so comfortable for us and not feeling any pressure to purchase. Her sales prowess will exceed anyone’s expectations and charlottes dealership is fortunate to have such a person to represent them. I will be sure to send my...
Dealer Replied: Kalilimoku Enoka, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- February 06, 2026
Have visited this dealership several times and I am met with the same positive experience. Employees are always on top of things and genuinely care about me. Tyler Marshall was one of the many employees that wowed me! Can always count on this dealership to give me a 10/10 experience :).
Dealer Replied: Smksmith212, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- February 06, 2026
Have visited this dealership several times and I am met with the same positive experience. Employees are always on top of things and genuinely care about me. Tyler Marshall was one of the many employees that wowed me! Can always count on this dealership to give me a 10/10 experience :).
Dealer Replied: Smksmith212, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- February 06, 2026
All about the Benjamins. Could not have been less interested in my experience. Almost 20 years of Mercedes ownership. I will never buy from this dealership again and advise you to do the same….interesting that this review was only a fraction of what originally wrote. I went into great detail about...
Cars.com Review
- February 06, 2026
All about the Benjamins. Could not have been less interested in my experience. Almost 20 years of Mercedes ownership. I will never buy from this dealership again and advise you to do the same….interesting that this review was only a fraction of what originally wrote. I went into great detail about...
Cars.com Review
- February 05, 2026
Huge shoutout to Tyler Marshall. He was personable and took his time answering any questions I may have. Though he is a sales assistant, I am looking forward to when he can sale me a car himself :)!
Dealer Replied: Tiffany, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- February 05, 2026
Great !!!! been here many times would highly recommend to anybody great service on point you know what you?re getting no mystery no surprise on the great work
Dealer Replied: Robert Lee Prude, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
DealerRater Review
- February 05, 2026
Very professional and kind. Appointment made on very short notice. Issue taken care of and explained. Just perfect.
Dealer Replied: Chris K, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Cars.com Review
- February 05, 2026
Very professional and kind. Appointment made on very short notice. Issue taken care of and explained. Just perfect.
Dealer Replied: Chris K, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
DealerRater Review
- February 04, 2026
Savannah is THEE absolute best service provider. She is always attentive, always pleasant, understanding, and always finds options to help find the best way to address my automotive needs. Whenever at Hendrick Motors Mercedes, ask for Savannah.
Dealer Replied: Pastorqlburrell, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- February 04, 2026
Savannah is THEE absolute best service provider. She is always attentive, always pleasant, understanding, and always finds options to help find the best way to address my automotive needs. Whenever at Hendrick Motors Mercedes, ask for Savannah.
Dealer Replied: Pastorqlburrell, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- February 01, 2026
I had such a great experience with Tyler Marshall. I didn’t purchase anything, but he treated me like a valued customer from start to finish. Super knowledgeable, patient, and honestly just a great person to work with!
Dealer Replied: Hi Leslie, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
DealerRater Review
- February 01, 2026
Tyler Marshall was amazing! He took so much time to help me, answer any questions i had and make the entire experience amazing. zero pressure, just genuine help. highly recommend working with him!
Dealer Replied: Hi there, we are very happy to have provided you with such a positive experience!
Cars.com Review
- February 01, 2026
Tyler Marshall was amazing! He took so much time to help me, answer any questions i had and make the entire experience amazing. zero pressure, just genuine help. highly recommend working with him!
Dealer Replied: Hi there, we are very happy to have provided you with such a positive experience!
DealerRater Review
- January 29, 2026
Ryder Mullis was great to work with when I brought my car in for service.
Dealer Replied: Greg99mullis, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Cars.com Review
- January 29, 2026
Ryder Mullis was great to work with when I brought my car in for service.
Dealer Replied: Greg99mullis, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Cars.com Review
- January 28, 2026
Excellent. Everything went very smoothly. They had a loaner car waiting for me, they handled the service, including purchasing a new tire, all in the same day, Jake kept me informed throughout.
Dealer Replied: Hello Haynes Lea, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- January 28, 2026
Tom aumuller did a fabulous job informing me about available cars and trying to work through the snowstorm. I will definitely come back to him when I’m ready to buy
Dealer Replied: Hi Joanne Labounty, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- January 28, 2026
I would like to put in a good word for Ryder Mullis, service advisor at Hendrick Motors Charlotte. He is very knowledgeable, personable and represents Hendrick very well.
Dealer Replied: Fr Kosten, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- January 28, 2026
I Just had my 2023 EQB serviced at Hendrick Motors of Charlotte. My service advisor Ryder Mullis was very kind and professional and wonderful to work with. Hendrick Motors of Charlotte is the BEST in the business. I highly recommend this dealership.
Dealer Replied: Tracey Mullis, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. If you're ever in need of more help, please let us know!
DealerRater Review
- January 28, 2026
I Just had my 2023 EQB serviced at Hendrick Motors of Charlotte. My service advisor Ryder Mullis was very kind and professional and wonderful to work with. Hendrick Motors of Charlotte is the BEST in the business. I highly recommend this dealership.
Dealer Replied: Tracey.mullis, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- January 28, 2026
I Just had my 2023 EQB serviced at Hendrick Motors of Charlotte. My service advisor Ryder Mullis was very kind and professional and wonderful to work with. Hendrick Motors of Charlotte is the BEST in the business. I highly recommend this dealership.
Dealer Replied: Tracey.mullis, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Edmunds.com - Service Review
- January 28, 2026
Professional and courteous Service Department. I was greeted by RYDER MULLIS who was extremely knowledgeable and answered all of my questions. My service was completed in a timely manner.
Replied: Hello Frkosten, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Edmunds.com - Service Review
- January 28, 2026
I Just had my 2023 EQB serviced at Hendrick Motors of Charlotte. My service advisor Ryder Mullis was very kind and professional and wonderful to work with. Hendrick Motors of Charlotte is the BEST in the business. I highly recommend this dealership.
Replied: Tracey Mulli, we're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care!
DealerRater Review
- January 25, 2026
Tyler Marshall greeted me and held the door for me and was very thoughtful and kind. Very nice young man
Dealer Replied: Marshallangie1, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- January 25, 2026
Tyler Marshall greeted me and held the door for me and was very thoughtful and kind. Very nice young man
Dealer Replied: Marshallangie1, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- January 25, 2026
Tyler Marshall went out of his way to help and was patient, informative, and supportive. it's rare to meet someone that helpful just because they care.
Dealer Replied: Hello Ryan, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.
Cars.com Review
- January 23, 2026
Tyler Marshall made everything straightforward and handled professionally. Highly recommend to anyone looking for a positive car-buying experience.
Dealer Replied: Mary, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Edmunds.com - Sales Review
- January 23, 2026
Great experience from start to finish. Tyler Marshall was helpful, approachable, and made the process feel simple and comfortable. Would definitely recommend
Replied: Hello Henry, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- January 23, 2026
I had a great experience getting my car serviced. I made an appointment online for next day service and it was completed within hours of dropping it off. Ryder kept me informed of the repairs and estimated time. He also called to let me know how the inspection went and what the tech recommended to...
Dealer Replied: Kendall Toineeta, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
DealerRater Review
- January 23, 2026
service was completed in a timely manner, and I was particularly impressed with my service advisor, Devin. Devin provided clear communication regarding my vehicle's maintenance needs and emphasized the importance of completing them. His professionalism and knowledge made a positive impact on my...
Dealer Replied: Hi Marloncny, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- January 23, 2026
service was completed in a timely manner, and I was particularly impressed with my service advisor, Devin. Devin provided clear communication regarding my vehicle's maintenance needs and emphasized the importance of completing them. His professionalism and knowledge made a positive impact on my...
Dealer Replied: Hi Marloncny, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- January 22, 2026
I am posting hers because when you post in the Mercedes website they give you a bogus number and say “we like to discuss” this with you. Absolutely xx. Do NOT buy a car from any Hendrick location. You will be screwed. Total “used car sales people” in the worst way. Just one person’s opinion based on...
Dealer Replied: We would like the opportunity to address your concerns. Please reach out to us directly at (704) 972-5296 when you have a chance. Thank you, and we look forward to hearing from you.
Cars.com Review
- January 19, 2026
Savannah was very professional, provided a loaner, communicated throughout the repair, and gave me back a clean vehicle. The maintenance was done in real time, and no difficulty as of yet.Thanks Savannah.
Dealer Replied: William Henry Charlton Sr, we are glad we could help! We can't wait to see you again, have a great day.
Cars.com Review
- January 19, 2026
Tyler McNally at Hendricks Motors provided an exceptional sales experience. Easiest car buying experience I've had. Highly recommend Tyler and Hendricks Motors. Thanks for the beautiful car!
Dealer Replied: Ts, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- January 19, 2026
My service experience at Hendrick Mercedes is stellar. Savannah is hands down the most attentive to the service of my car. She is amazing! I consistently ask only for her because she goes over and above!
Dealer Replied: Hi Laura M, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- January 18, 2026
Hendricks Mercedes Charlotte is excellent from purchase to service including the extra mile they go for their customers They far exceed in accommodating service Their staff are so great to work with
Dealer Replied: Elaine, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
DealerRater Review
- January 16, 2026
Large dealership but with personalized and attentive customer care. Justin made sure the car iness ordering from the factory was exactly what I wanted. He made sure to keep me informed of its progress across the ocean.
Dealer Replied: Hi Capeanton, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- January 16, 2026
Large dealership but with personalized and attentive customer care. Justin made sure the car iness ordering from the factory was exactly what I wanted. He made sure to keep me informed of its progress across the ocean.
Dealer Replied: Hi Capeanton, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- January 14, 2026
Excellent! Savannah is extremely professional and personable? friendly, available, knowledgeable and accommodating. She?s my go-to service person. Definitely my preferred service person for every visit.
Dealer Replied: Hello Shirley Tillman, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- January 12, 2026
Kind, responsive and reliable. Huge appreciation for Tyler Marshall. He is the reason for my 5-star experience :) !!
Dealer Replied: Smksmith212, we're glad to hear you enjoyed your visit. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- January 12, 2026
Kind, responsive and reliable. Huge appreciation for Tyler Marshall. He is the reason for my 5-star experience :) !!
Dealer Replied: Smksmith212, we're glad to hear you enjoyed your visit. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- January 12, 2026
Tyler Marshall gave me a fantastic experience, zero issues at all. Prompt, polite and easy to work with. Thank you!!
Dealer Replied: Hi Sam, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Edmunds.com - Sales Review
- January 08, 2026
Working with Tyler Marshall was super reliable, honest and quick to answer questions. Had a great personality and still knew how to stay professional. 1,000% recommend!
Replied: Hi Sam, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
DealerRater Review
- January 07, 2026
Best service department in Charlotte, hands down. Great operation. Very professional. Could not ask for a better experience.
Dealer Replied: Ks, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- January 07, 2026
Best service department in Charlotte, hands down. Great operation. Very professional. Could not ask for a better experience.
Dealer Replied: Ks, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- January 06, 2026
I took my Bens in to get services Devin was the guy who made it happen for a reasonable price. He definitely the guy to see for services advice for a reasonable price.
Dealer Replied: Donisewa Johnson, we're so glad that we were able to go above and beyond your expectations! We appreciate your positive review about your recent experience with us!
Cars.com Review
- January 05, 2026
Whether it?s purchasing a car or having a car serviced Hendrick Motors delivers a superb experience. The sales & service staff make you feel like a valued customer by always being professional, responsive & pleasant.
Dealer Replied: Hi, thank you for the great star-rating! We appreciate your review!
Cars.com Review
- January 03, 2026
Excellent follow-through and attention to detail. Tyler Marshall is top-notch. Couldn’t ask for better service.
DealerRater Review
- January 03, 2026
Smooth, stress-free experience thanks to Tyler’s expertise and great communication. He was professional, responsive, and trustworthy. Couldn’t ask for better service.
Dealer Replied: Alyssa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- January 03, 2026
Smooth, stress-free experience thanks to Tyler’s expertise and great communication. He was professional, responsive, and trustworthy. Couldn’t ask for better service.
Dealer Replied: Alyssa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- December 31, 2025
Tom Aumuller was very professional, timely, friendly and responsive. Highly recommend Tom for your car buying experience.
Dealer Replied: Hi Laurin, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- December 30, 2025
Exceptional service as we have grown to expect. Our service advisor Jake is fantastic. Knowledgeable, personable, trustworthy and always accommodating. I have 100% trust in Jake and the dealership. Great job!!
Dealer Replied: Patrick Schwaner, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- December 30, 2025
They saw me without an appointment , gave me timely affordable care. The vehicle was ready as promised. Jake, as always was excellent! Keeping me notified of progress
Dealer Replied: Robert Nelsen, reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day.
DealerRater Review
- December 30, 2025
I highly recommend the Hendrick Motors service dept and Service Advisor RYDER MULLIS. He was well informed and answered all my questions. RYDER was such a pleasure to work with!
Dealer Replied: Rkosten, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
Cars.com Review
- December 30, 2025
I highly recommend the Hendrick Motors service dept and Service Advisor RYDER MULLIS. He was well informed and answered all my questions. RYDER was such a pleasure to work with!
Dealer Replied: Rkosten, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
DealerRater Review
- December 29, 2025
Ryder Mullis (Service Advisor) was a pleasure to work with when I took my car in for service.
Dealer Replied: Greg99mullis, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- December 29, 2025
Ryder Mullis (Service Advisor) was a pleasure to work with when I took my car in for service.
Dealer Replied: Greg99mullis, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- December 29, 2025
I recently took my vehicle to Hendrick Motors for service. Hendrick is well represented by service advisor RYDER MULLIS. He is very knowledgeable and answered all my questions.
Dealer Replied: Hi Frkosten, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Edmunds.com - Service Review
- December 29, 2025
I recently took my vehicle into Hendrick Motors for periodic maintenance. I was quite impressed with my service advisor RYDER MULLIS. He was knowledgeable, courteous and answered all my questions.
Replied: Frkosten, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- December 26, 2025
if you want someone who cares about the experience you receive, Tyler Marshall is your guy! Had such a positive attitude!
Dealer Replied: Maria, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
Edmunds.com - Sales Review
- December 26, 2025
Chris and Hunter at Hendrick Motors of Charlotte continues to deliver an unprecedented vehicle buying experience. When it comes to purchasing a new or pre-owned vehicle, I'll only go to them. They are absolutely trustworthy and transparent, and straight up in their business dealings.
Replied: Mr. Emerge, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
DealerRater Review
- December 25, 2025
Tyler Marshall was fantastic! I received excellent customer service from the young man! Highly recommend!
Dealer Replied: We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- December 25, 2025
Tyler Marshall was fantastic! I received excellent customer service from the young man! Highly recommend!
Dealer Replied: We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cars.com Review
- December 23, 2025
Professional and timely service experience. Both the service advisor and technician. Car received as planned and work completed as planned. Comfortable waiting area with refreshments.
Dealer Replied: Michael Crowell, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Cars.com Review
- December 23, 2025
I had a great experience. My service advisor, Savannah, was there from start to finish. She sent videos of the service provided, contacted me throughout the entire process and researched discounts, warranties and any other benefits offered to me. Just an overall wonderful experience
Dealer Replied: James Johnson, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
DealerRater Review
- December 23, 2025
Savannah Kummelman Has good knowledge and provided great repair advices. Got both rear light and battery issue resolved smoothly.
Dealer Replied: Hi Zhenru Huang, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- December 23, 2025
Savannah Kummelman Has good knowledge and provided great repair advices. Got both rear light and battery issue resolved smoothly.
Dealer Replied: Hi Zhenru Huang, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Edmunds.com - Sales Review
- December 22, 2025
Tyler Marshall was extremely kind and knowledgeable. super friendly guy!
DealerRater Review
- December 15, 2025
John D'Errico's knowledgeable explanation of the issues made our aggravating experience tolerable! We broke down 50 miles away and was towed- along with our utility trailer on a flatbed to Hendricks. After a couple days to track down the needed repair part, we drove away happy MB/Airstream campers....
Dealer Replied: Hi Sandy1256, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- December 15, 2025
John D'Errico's knowledgeable explanation of the issues made our aggravating experience tolerable! We broke down 50 miles away and was towed- along with our utility trailer on a flatbed to Hendricks. After a couple days to track down the needed repair part, we drove away happy MB/Airstream campers....
Dealer Replied: Hi Sandy1256, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
DealerRater Review
- December 14, 2025
Working with Tyler Marshall was an absolute pleasure, and I would recommend him to anyone without hesitation.
Cars.com Review
- December 14, 2025
Working with Tyler Marshall was an absolute pleasure, and I would recommend him to anyone without hesitation.
Cars.com Review
- December 14, 2025
From start to finish, Tyler Marshall delivered exceptional service. I would work with him again in a heartbeat!
DealerRater Review
- December 14, 2025
Tyler Marshall went above and beyond in every sense! he was proactive and responsive. Five stars all the way!
Cars.com Review
- December 14, 2025
Tyler Marshall went above and beyond in every sense! he was proactive and responsive. Five stars all the way!
Cars.com Review
- December 14, 2025
Outstanding service from Tyler Marshall. Very professional, patient, and easy to work with. He answered all my questions and delivered exactly what I was looking for.
Cars.com Review
- December 14, 2025
Tyler Marshall was incredible. He made everything easy and answered every question i had. it’s rare to find someone so dedicated and trustworthy!
DealerRater Review
- December 14, 2025
i cannot say enough great things about Tyler Marshall! He was genuinely invested in making sure everything went perfectly.
Dealer Replied: Hello Alyssa, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- December 14, 2025
i cannot say enough great things about Tyler Marshall! He was genuinely invested in making sure everything went perfectly.
Dealer Replied: Hello Alyssa, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- December 14, 2025
Tyler Marshall was absolutely amazing to work with. super professional and went above and beyond!
DealerRater Review
- December 14, 2025
Tyler went above and beyond. His communication was excellent and he made the whole process smooth and stress-free. You can tell he genuinely cares about helping people.
Cars.com Review
- December 14, 2025
Tyler went above and beyond. His communication was excellent and he made the whole process smooth and stress-free. You can tell he genuinely cares about helping people.
DealerRater Review
- December 14, 2025
Tyler Marshall was incredibly kind and knows how to make someone laugh! i highly recommend!
Cars.com Review
- December 14, 2025
Tyler Marshall was incredibly kind and knows how to make someone laugh! i highly recommend!
Cars.com Review
- December 10, 2025
Paola does an outstanding job showcasing the dealership’s involvement in the Charlotte community. From events to local sponsorships and outreach initiatives, she captures authentic moments that show how committed Hendrick Motors of Charlotte is to supporting its community. Her storytelling makes you...
Dealer Replied: Paola, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- December 10, 2025
Paola’s work on the Mercedes-Benz Hendrick Motors of Charlotte social platforms is nothing short of cinematic. Every reel looks like it was produced by a professional film crew, smooth transitions, luxury, focused shots, and storytelling that elevates each vehicle. Her eye for detail and ability to...
Dealer Replied: Ana, thank you so much for the positive review! We can't wait to see you again, have a great day.
Cars.com Review
- December 10, 2025
Always helpful, a nice place to have a vehicle taken care of. Always informative, I like the video walk around of the vehicle inspection. I also like that your able to get a loaner car if absolutely necessary.
Dealer Replied: Adam, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Cars.com Review
- December 08, 2025
Excellent experience on repair of vehicle. Derek Middleton very helpful. Thank you for all the assistance. Facility very nice. People very helpful. Lease Pickup at this location.
Dealer Replied: Hi Michael Foster, thank you for taking the time to leave a review for us!. We're happy we could meet your expectations!
Cars.com Review
- December 08, 2025
Great experience; they were friendly and kept me informed throughout repair. My advisor emplained everything that was being done. The waiting area was comfortable and clean
Dealer Replied: Tanita Toliver, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Cars.com Review
- December 08, 2025
Coming from SC, made appt. on 12/3 w/James for 12/7 @ 11:00. We arrived James is off? Peyton was EXCELLENT! Also, Katie (Finance) was very helpful as well. Thanks to you both! Great job! Deborah Amaker
Dealer Replied: Deborah, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- December 05, 2025
Tom was a pleasure to work with, he met my every need. I will definitly be calling Tom for his services again. Hands down the car salesman I have ever did business with.
Dealer Replied: Hi Mitchell Eichelberger! We're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!
Edmunds.com - Service Review
- December 03, 2025
As always, Jonathan Toth provides excellent professional service. I have used him repeatedly and I am always happy with his professional performance.
Replied: Randy Weiner, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Edmunds.com - Service Review
- November 26, 2025
Tyler M. Was very nice and helpful. I can appreciate that in the younger generation. You can tell he is eager to help others and is happy doing so.
Replied: Hi Mwood, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- November 25, 2025
John was awesome!! Kept me up to date with each item! And made sure that my car was spotless when I picked it up! Thank you!
Dealer Replied: Yancey Mackey, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- November 21, 2025
Very helpful, informative, reasonable price. John D?Errico provided excellent and personable service. Thanks John! The place is immaculate and they clean wash your car at the end of servicing
Dealer Replied: Jim Cameron, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- November 20, 2025
The reviews here are fake and their bad reviews removed! I purchased a new AMG GT-53 from Hendrick Mercedes Charlotte in Feb 2025. They didn’t have the color I wanted, so they offered to wrap the car to close the deal & chose the wrap company. The wrap was supposed to take 7 days; they kept it 27...
Dealer Replied: We would like the opportunity to address your concerns. Please reach out to us directly at (704) 972-5296 when you have a chance. Thank you, and we look forward to hearing from you.
Cars.com Review
- November 19, 2025
We did everything online, negotiated the price for the car and having the car delivered to the house to sign the paperwork. It was the best experience!
Dealer Replied: Kristie Lynn Gill, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- November 19, 2025
Professional Staff and has helpful information for cost effective repairs. Savanah needs to be rewarded on her outstanding customer services. Clean bathrooms. Snacks provided during your wait.
Dealer Replied: Hi Sabrina Huggins, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- November 18, 2025
John D?errico by far the best person in the world and Johnathan and your service manager the whole place is 10 stars Love this dealership
Dealer Replied: Hello Michael Porter, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.
Cars.com Review
- November 17, 2025
From the initial telephone call to picking up my vehicle after my service was completed, I have nothing but high praise. Quick, painless process. Very transparent and kept me in the loop with every bit of the progress. My loaner vehicle was beautiful and Jonathan was fantastic.
Dealer Replied: Hi Joe Gibson, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
DealerRater Review
- November 17, 2025
Jonathan Toth is my advisor and he provides excellent customer service and is courteous. and easy to talk to.
Dealer Replied: Hi Pitt_b09, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- November 17, 2025
Jonathan Toth is my advisor and he provides excellent customer service and is courteous. and easy to talk to.
Dealer Replied: Hi Pitt_b09, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
DealerRater Review
- November 13, 2025
Excellent customer service. The dealership when above and beyond to accommodate my needs. Very professional!
Dealer Replied: Elisabeth, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Cars.com Review
- November 13, 2025
Excellent customer service. The dealership when above and beyond to accommodate my needs. Very professional!
Dealer Replied: Elisabeth, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Cars.com Review
- November 13, 2025
Excellent customers service. Waiting room with beverages, snacks and wifi. Car was washed and vacuum after service was complete. I will return for future services abd repairs.
Dealer Replied: Hi Oliver Allen, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to see you soon!
Cars.com Review
- November 13, 2025
Hendrick motors of charlotte is my favorite Mercedes Benz dealership. The staff there are very friendly and always are attentive to my needs in a vehicle. This is my 3rd mercedes Benz I have purchased from this dealership. Wale Shoetan has been my go to salesperson and has help me purchase 2...
DealerRater Review
- November 12, 2025
Hendrick motors of charlotte is my favorite Mercedes Benz dealership. The staff there are very friendly and always are attentive to my needs in a vehicle. This is my 3rd mercedes Benz I have purchased from this dealership. Wale has been my go to salesperson and has help me purchase 2 vehicles, My...
Dealer Replied: Hi Cfpzx10r, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- November 12, 2025
Hendrick motors of charlotte is my favorite Mercedes Benz dealership. The staff there are very friendly and always are attentive to my needs in a vehicle. This is my 3rd mercedes Benz I have purchased from this dealership. Wale has been my go to salesperson and has help me purchase 2 vehicles, My...
Dealer Replied: Hi Cfpzx10r, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- November 08, 2025
John D was the best! Listened to what I needed and went above and beyond to take great care of my car! I prefer to bring my vehicle to this dealership on independence versus the other Mercedes one.
Dealer Replied: Selena Addair, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- November 04, 2025
Everything was awesome from start to finish. Eric, Tom, Cassidy, and Sarah were a pleasure to do business with. Beat customer service around! I highly recommend Hendrick!
Dealer Replied: Kenneth Michael Decuir, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
Cars.com Review
- November 04, 2025
They always take great care of all my cars, Jonathan is a fantastic service advisor. Wouldn?t dream of going anywhere else. Waiting area is top drawer!
Dealer Replied: We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.
Cars.com Review
- November 03, 2025
Great support w Uber transportation and quick follow up post service w video and texts. Clean and accommodating facilities Friendly team. Overall great experience thank you
Dealer Replied: Ernie Lauber, thank you for the high star rating! We can't wait to see you again, have a great day.
Cars.com Review
- November 03, 2025
See my other review. I explained it all at the other review web site. Excuse me. Who are you to tell me to write a book? I am entitled to give you as many words as I feel like.
DealerRater Review
- November 03, 2025
I can’t say enough about how wonderful Jonathan was during my 30,000-mile maintenance! He had my loaner car ready the moment I walked in and was genuinely kind, efficient, and attentive. I shared that during a past visit—when I purchased four new tires & all that was required to put them on—I waited...
Dealer Replied: Chrissy, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
Cars.com Review
- November 03, 2025
I can’t say enough about how wonderful Jonathan was during my 30,000-mile maintenance! He had my loaner car ready the moment I walked in and was genuinely kind, efficient, and attentive. I shared that during a past visit—when I purchased four new tires & all that was required to put them on—I waited...
Dealer Replied: Chrissy, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
Edmunds.com - Service Review
- November 03, 2025
Excellent job. Pricing. I guess that what it cost to own MB. By the way. I am reviewing you. But the work got done by the tech. You are cool. Keep me updated and informed. Good advise. Thank You.
Replied: B. Kuhn, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- October 29, 2025
Best service yet!!! Did such a wonderful job with my car. Detailed explained and took care of the issue I had with car. Thank you.
Dealer Replied: Hi Patel! We're so happy we were able to help you out! We can't wait to see you again, have a great day.
DealerRater Review
- October 29, 2025
I am very pleased with the level of service provided by Ryder Mullis during my recent appointment.
Dealer Replied: Hi Suzukirider1300, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- October 29, 2025
I am very pleased with the level of service provided by Ryder Mullis during my recent appointment.
Dealer Replied: Hi Suzukirider1300, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- October 27, 2025
My service was spot on during my recent visit to Hendrick Motors Mercedes?..Devin was outstanding and had my car done in just over an hour for a major service plan!
Dealer Replied: Thomas Gordon Gray, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- October 27, 2025
Everyone was prompt and easy to communicate with. When I got to the dealership, someone sent me in the right direction. Got me out of there quickly.
Dealer Replied: Austin, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- October 27, 2025
Everyone was prompt and easy to communicate with. When I got to the dealership, someone sent me in the right direction. Got me out of there quickly.
Dealer Replied: Austin, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- October 20, 2025
I have used Jonathan Troth in your service department for several years. He is always so helpful and always smiling. He makes the experience a much better experience. Thank you Jonathan!
Dealer Replied: Michelle Coble, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- October 20, 2025
Getting a new car? Ask for Tom A. He is the best. Very professional and easy to work with. I love my new GLS63. Thanks Tom.
Dealer Replied: Kenr, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Edmunds.com - Service Review
- October 20, 2025
I’ve been a customer of Hendricks Mercedes since 2022, but have been a customer of the Hendricks family of dealerships since 2006. I feel they are the best in both sales and service! Savannah Kummelman has been our Service Advisor since my first Merecedes purchase. She is so personable, trustworthy...
Replied: George W, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- October 18, 2025
QUICK EASY AND GREAT CUSTOMER SERVICE. RYDER WAS GREAT! would recommend anyone to come to that service dept. came in for oil change and was told all my recommended services, oil change was done quickly without an appointment and was spotless when i picked up
Dealer Replied: Iry Bradsher, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DealerRater Review
- October 17, 2025
Have purchased and serviced through Hendrik Mercedes for several years. From my original CPO purchase to ongoing maintenance and warranty issues they have always come through for me. Jake was my Service tech on this last visit and he accommodated me way above and beyond for the work that needed to...
Dealer Replied: Hi M Bona, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Cars.com Review
- October 17, 2025
Have purchased and serviced through Hendrik Mercedes for several years. From my original CPO purchase to ongoing maintenance and warranty issues they have always come through for me. Jake was my Service tech on this last visit and he accommodated me way above and beyond for the work that needed to...
Dealer Replied: Hi M Bona, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
DealerRater Review
- October 14, 2025
Very nice and modern showroom Also customer service.was very professional and welcoming, appointment was kept on time.
Dealer Replied: Hello Gena Plotnicki, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.
Cars.com Review
- October 14, 2025
Very nice and modern showroom Also customer service.was very professional and welcoming, appointment was kept on time.
Dealer Replied: Hello Gena Plotnicki, we appreciate you taking the time to leave us this feedback. We can't wait to see you again, have a great day.
DealerRater Review
- October 14, 2025
Jake was very friendly and efficient. He explained everything that was to be done and reviewed the final charges throughly. Great experience!
Dealer Replied: Jccarolina, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- October 14, 2025
Jake was very friendly and efficient. He explained everything that was to be done and reviewed the final charges throughly. Great experience!
Dealer Replied: Jccarolina, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
DealerRater Review
- October 08, 2025
Great service, provide easy to understand information, and John was great at communicating and explaining service recommendations!
Dealer Replied: Christine.fryecpo, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- October 08, 2025
Great service, provide easy to understand information, and John was great at communicating and explaining service recommendations!
Dealer Replied: Christine.fryecpo, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- October 08, 2025
Reviewed some cars online, I went into the dealership. Everyone was super welcoming and the dealership was very clean. I talked to parts about getting all weather floor mats. Max was very helpful and answered all my questions. 10/10 would recommend.
Dealer Replied: Tia, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Edmunds.com - Service Review
- October 07, 2025
Devin was extremely attentive and helpful to my situation when I came into the dealership. It was a seamless experience!
Replied: Hi Carly S, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Cars.com Review
- October 02, 2025
Wonderful experience thanks to our great advisor Savannah. From check in to pick up she kept us well-informed every step of the way. We will continue to use this Service Department for our future needs.
Dealer Replied: Hi Airstream Charlotte, your rating is very much appreciated by us here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you!
Edmunds.com - Service Review
- September 30, 2025
We always have a great experience when bringing our car in for service. Jake is always helpful, keeping us abreast of the status of the service and providing a loaner vehicle so our workdays continue uninterrupted. The service techs always provide a video review of areas being addressed so there are...
Replied: Hello Sonya L, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- September 26, 2025
Jake did a great job, as did the service team generally. On point, and on time.
Dealer Replied: Pdurham, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Cars.com Review
- September 26, 2025
Jake did a great job, as did the service team generally. On point, and on time.
Dealer Replied: Pdurham, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Edmunds.com - Service Review
- September 25, 2025
Appointment was at 9:00, vehicle was brought into th bay at 9:00 and Clifford kept me constantly informed on the progress.
Replied: James S, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Edmunds.com - Service Review
- September 25, 2025
Hendrick Mercedes of Independence offer best service. I deal with Jake Reeves all the time. He is a great service representative. He does everything to make sure your concern regarding service is taking care of. I recommend Hendrick Mercedes and specially Jake.
Replied: Hi Fouad R! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
Cars.com Review
- September 23, 2025
Great experience as always. Savannah is amazing and so easy to work with. She is on top of everything and always has a smile! And knows what is needed to make each visit painless!
Dealer Replied: Jude, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Cars.com Review
- September 23, 2025
The sales associate, Nabs, was very responsive & helpful during the entire process. Plus, from my past experience I know Hendrick Motors of Charlotte always provides excellent service.
Dealer Replied: John Arthur Dail, it's experiences like yours that really keep us motivated!
Cars.com Review
- September 23, 2025
Cliff was personable, friendly and very knowledgeable. Great customer service. The dealership was clean and offered coffee , snacks and a variety of other beverages at no charge
Dealer Replied: Hello Matt, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- September 16, 2025
Outstanding! I took my vehicle in for routine maintenance. Cliff, my service representative was very friendly and helpful with my vehicle maintenance needs and explained them in clear and concise language.
Dealer Replied: Dino B, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Cars.com Review
- September 15, 2025
Excellent service and I was updated at all times. Cliff was a fantastic service technician and I will always bring my car here. Have never had bad experience
Dealer Replied: Hello Matthew Adam Saxonhouse, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
Cars.com Review
- September 15, 2025
Excellent service and quality workmanship! The facilities are incredible and the advisors are friendly and efficient. I really liked how they provided me accurate pricing and timely service?not to mention they washed and dried my vehicle without me asking.
Dealer Replied: Steven Verrone, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- September 13, 2025
Jake's team in the service dept is A++, I especially like the tech sending me a video of the car on the rack and under the hood. Showing me specifics on tires, brakes etc
Dealer Replied: Renee, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- September 13, 2025
Jake's team in the service dept is A++, I especially like the tech sending me a video of the car on the rack and under the hood. Showing me specifics on wear on tires, brakes etc. I feel very comfortable hitting the road after they have serviced, I know it is in good shape and road ready!
Dealer Replied: Renée, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- September 13, 2025
Jake's team in the service dept is A++, I especially like the tech sending me a video of the car on the rack and under the hood. Showing me specifics on wear on tires, brakes etc. I feel very comfortable hitting the road after they have serviced, I know it is in good shape and road ready!
Dealer Replied: Renée, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.