Google Review
- December 04, 2021
I had a great experience working with Scott, quick process, amazing customer service, I have had many bad experiences in car dealers and Im thankful to say this was great and I will send friends here!
Response from the owner Replied: J Hill, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- December 02, 2021
Chris Buzan was welcoming, courteous, and quite helpful in answering my questions. I made a purchase.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: David, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 30, 2021
Hunter is the BEST car salesman I have ever worked with. Will be back for another car from him very soon!Tyler the General Manager is super nice and very supportive.Two very honest guys.
Response from the owner Replied: Michael Leatherman, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- November 30, 2021
Upon my arrival I was met by Chris Biche who exceeded my expectations for service. He listened to what I was specifically requesting on how I wanted my vehicle serviced. He kept me informed of the process of the service and it was completed prior to the time stipulated. I wish I could bring my 2003...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Pjz62, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 29, 2021
Camden did a remarkable job on our recent purchase. He is knowledgeable, yet non-imposing. Time is one of the biggest commodities I know of, and my wife and I cannot afford to waste ours. Camden made sure everything was done to perfection, and in an efficient manner.We will most certainly do...
Response from the owner Replied: Joe Greenberg, thanks for your praise and kind comments about Cam! We appreciate you taking the time to share your experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day
Google Review
- November 29, 2021
Chris Biche and the Hendrick Service team are the absolute best. They took care of my Sprinter like it was their own. It was serviced with love and care. Hands down, no other service experience can compare.
Response from the owner Replied: Gabrielle Goodson, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 29, 2021
I have used Hendrick Motors since moving to Charlotte. I have found the service department and those I have interacted with to be very helpful. Service has been great and the added car wash is greatly appreciated.
Response from the owner Replied: Phoebe Conway, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- November 29, 2021
It was such a great experience and I love my car! Our salesperson, Chris Buzan was incredibly helpful during the entire process of purchasing our GLE 350. We were dreading the whole car shopping ordeal because of past experiences with other dealerships. But working with Chris and his team at...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Ldipascal, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Edmunds.com - Service Review
- November 29, 2021
Took my vehicle for two campaigns work and a suspension upgrade. The service team was accommodating and professional from the first time I contacted them to the time the handed over my keys. I actually reached out to another Mercedes-Benz dealership at the same time I contacted Hendricks to trying...
Replied: A.isaac, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- November 28, 2021
Ryan Smith thank you for taking care of me and my wife on finding her dream car! it was an absolute pleasure to work with you . Thank you for everything! Enjoy the holidays!
Response from the owner Replied: Richard Carden, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- November 27, 2021
Thank you so much Hendrick Motors of Charlotte for my 2022 GLC. Also thank you Ryan Smith for being the absolute best salesman I have ever been with! Very nice and patient with me and my husband and got us the best deal possible! Fred was amazing as well , thank you so much for a wonderful experience!
DealerRater Review
- November 27, 2021
Thank you so much Hendrick Motors of Charlotte for my 2022 GLC. Also thank you Ryan Smith for being the absolute best salesman I have ever been with! Very nice and patient with me and my husband and got us the best deal possible! Fred was amazing as well , thank you so much for a wonderful experience!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Doris.tuc15, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- November 27, 2021
Ryan Smith thank you for taking care of me and my wife on finding her dream car! it was an absolute pleasure to work with you . Thank you for everything! Enjoy the holidays!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Richardcarden50, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
DealerRater Review
- November 27, 2021
I cannot express how pleased I am with Hendrick Motors of Charlotte Mercedes-Benz. Our salesperson, Ryan Smith was beyond exceptional! He was so helpful and accomodating. We had been looking for a car for months and we had visited several other dealerships and Ryan was by far the most helpful to...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Sarahd123, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- November 25, 2021
Scott Miller does an amazing job at Hendrick Motors of Charlotte-Mercedes Benz. He made my trade in experience great. I would recommend his service to anyone who is in need of a new or used vehicle. Absolutely great customer service and he truly cared about helping me find a great vehicle for...
Response from the owner Replied: Makiya Parker, it's experiences like yours that really keep us motivated! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 24, 2021
Had a great experience with Wale, Eric and the whole team there at Hendrick. Felt welcome and very much appreciate the fact they don't try and overcharge for their new cars. Would recommend highly.
Response from the owner Replied: John Davis, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- November 24, 2021
My wife an I had the pleasure in working with "Sean". Sean listened to our needs and found us a car that was beyond our expectations. No pressure, chill and professional. Also, "Eric" in financing made the process easy and quick. The whole staff from reception area to service treated us like we...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Fatty 02', thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- November 23, 2021
Response from the owner Replied: Charlie Weaver, thank you so much for your high rating! Thank you, and have a fantastic day!
Google Review
- November 23, 2021
Best car buying experience I've ever had. Probably the 30th car I've bought. Great job Ryan!! And thank you for taking care of my referral! See you soon for my 2nd Mercedes-Benz from you and hendrick!
Response from the owner Replied: Christopher Buckner, it's experiences like yours that really keep us motivated! We can't wait to see you again, have a great day.
Google Review
- November 23, 2021
Faster service than was originally promised!
Response from the owner Replied: Carrie Stephens, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DealerRater Review
- November 23, 2021
The reception and the service were excellent. I specially admire the way technician was quick to respond and also the video he sent to me regarding the maintenance that was done in my car. Thank you.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Emeline, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- November 20, 2021
Response from the owner Replied: Chris Griffin, we really appreciate your positive review!
Google Review
- November 20, 2021
Response from the owner Replied: Dharmesh Suratwala, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- November 20, 2021
Did not end up buying a car because of the inventory at the moment but Ryan Smith was beyond exceptional! Took his time and showed and explained everything I had to ask with a smile on his face! Thank you for everything and I will be back!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Hope.harrell09, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- November 19, 2021
Response from the owner Replied: Tricia Hodge, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- November 19, 2021
Response from the owner Replied: Pedro Fuenzalida, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Service Review
- November 19, 2021
Chris in service took excellent care of us! Manager as well - went above and beyond. Nice to have such amazing service when traveling through town!
Replied: Airikye, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 16, 2021
Michael Ortega was great dealing with professional excellent service had an issue with my car I was very confused about it he sent a detailed video of the car in the shop and what was wrong with it and help me take the necessary steps therefore I had a clear mind. Thank you and will continue to...
Response from the owner Replied: Hi Jevonde Mcrae, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 16, 2021
AWESOME AWESOME DEALERSHIP. Ryan Smith is the best salesman I have ever worked with. Very very professional and honest. Explains everything very smooth and doesnt make you feel pressured into buying a car. I HIGHLY recommend him and this dealership!
Response from the owner Replied: Shannon Strickland, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- November 16, 2021
Thanks to Ryan Smith for helping me with absolutely everything from start to finish. Couldnt be more pleased with my visit. Bless you all!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Harrison, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- November 16, 2021
Highly recommend Ryan smith to help you with your car, he does an amazing job at explaining everything and finding you the car you really love! Thank you so much!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Kaytlyn Oneil, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- November 16, 2021
This is the best dealership and the people are very nice! Ryan smith helped me find my car and he was super nice and knew what he was doing!! Hes awesome!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Groman1325, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- November 16, 2021
Thank you ryan smith for helping me find my new car and giving great customer service, I recommend this dealer to someone who needs help with their new car!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Cindy Phillips, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- November 16, 2021
Ryan smith did an amazing job helping me find the car Ive always wanted. He was so professional and super sweet! Thank you so much for your help and kindness!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Kaytlyn Oneil, thank you for sharing your positive experience! We're glad to hear we delivered such a great time with Ryan. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- November 16, 2021
Ryan smith helped me find the car I really liked and helped me with the whole thing, He was super helpful and supportive and was the nicest dealer Ive ever had. Hes super understanding and the best
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Kaytlynoneil11, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!
DealerRater Review
- November 16, 2021
Ryan smith did an outstanding job at selling me my new Mercedes, its beautiful and he was so nice and professional. Thank you ryan and Hendrick motors!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Koneil4267, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
DealerRater Review
- November 16, 2021
Go see Timothy smith- just a fantastic hard working individual , you wont be disappointed .
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Jordanelliott060591, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- November 16, 2021
AWESOME AWESOME DEALERSHIP. Ryan Smith is the best salesman I have ever worked with. Very very professional and honest. Explains everything very smooth and doesnt make you feel pressured into buying a car. I HIGHLY recommend him and this dealership!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Shannon Strickland, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- November 15, 2021
Very nice courteous and helpful I arrived every one wished me good morning Had no problem with process
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Anytimepe, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
DealerRater Review
- November 15, 2021
Took car in for service, was completed quickly and efficently. Car was thoroughly cleaned and detailed. Looked brand new. Very pleased with such courteous service.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Gls05, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- November 15, 2021
Ryan Smith was an absolute pleasure to work with, from the time I walked in the door, to shaking his hand as I drove away in my new car. Throughout the entire process Ryan was very personable, professional and most importantly, I never felt pressured. Ryan takes his customers interests to heart and...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Michaeldeal, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- November 14, 2021
I had to have my car towed in. Anytime you have a broken down far, is the worst. This dealership paid for an Uber so that I could shop and have lunch while the repairs were being made. What a nice touch!!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Carguy, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 12, 2021
I recently bought a used Honda CR-V from Hendrick and I had a great experience! Bennett was extremely helpful and made sure that I was getting the best possible value for my purchase. I would definitely recommend this dealership to a friend.
Response from the owner Replied: Hi Elizabeth Mckinley, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- November 12, 2021
Response from the owner Replied: Sherry Burnette, thank you for the high star rating! We can't wait to see you again, have a great day.
Google Review
- November 12, 2021
Ryan was great
Response from the owner Replied: Shannon Monroe, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- November 10, 2021
Came in the the store unsure of what vehicle I wanted and Ryan was extremely patient with this old man. Showed me several cars but helped me find the perfect car.
Dealer Replied: Tommy P, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. If you have any further questions, please give us a call. We're always happy to help!
Cars.com Review
- November 10, 2021
Ryan & the entire team made my car buying experience seamless. Love coming away with my dream car. Will definitely recommend this dealership to all of my friends and family.
Dealer Replied: Tom, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- November 10, 2021
I had a great experience at Hendrick Motors of Charlotte. Bennett helped me choose a fantastic option for a used Honda CR-V and made the buying process easy and enjoyable. I felt extremely taken care of at this dealership and I would definitely buy another car here in the future.
Dealer Replied: Lizmck, we're glad you had such a wonderful experience with us! . If there's anything further we can do for you, we are happy to help!
DealerRater Review
- November 10, 2021
Working with Michael Duerr is the epitome of customer service. He demonstrates client awareness and impact, makes sound judgment, communicates efficiently and with transparency, and represents the brand well.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Lmcallister, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Edmunds.com - Service Review
- November 10, 2021
Working with Michael Duerr is the epitome of customer service. He demonstrates client awareness and impact, makes sound judgment, communicates efficiently and with transparency, and represents the brand well.
Replied: Lmcallister, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- November 09, 2021
Thank you Hedrick motors and the best saleswoman, Cassidy Maxwell, for a great experience! Cassidy helped me find exactly what I was looking for and was able to answer all my questions along the way.
Response from the owner Replied: Carlee Caldwell, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're looking forward to your next visit with us!
Google Review
- November 08, 2021
Did explain why RR red light on my 2021 Mercedes Sprinter does not work due to not being required in Germany but was unable to tell me why the cruise control stops working, very annoying.
Response from the owner Replied: Hello Ted Mccachren, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
Google Review
- November 08, 2021
Michael is an excellent technician. My vehicle was serviced properly and on time. My customer experience was very good.
Response from the owner Replied: Spurgeon Webber, we're glad to hear you enjoyed your visit. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- November 08, 2021
Called to order a part for my Mercedes Sprinter Van.I spoke with Hung Nguyen who provided excellent service, very friendly and attentive service. Two thumbs up!!
Response from the owner Replied: Jon Pilkington, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
Google Review
- November 05, 2021
Response from the owner Replied: Jorge Pardo, thank you for the high star rating! If you have any further questions, please don't hesitate to reach out!
Google Review
- November 05, 2021
Response from the owner Replied: Michael Ragan, thank you so much for your high rating! Thank you, and have a fantastic day!
Google Review
- November 05, 2021
Response from the owner Replied: Becky Davis, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- November 05, 2021
Response from the owner Replied: Hi Kendale Jacobs, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 05, 2021
Michael Ortega was really professional.
Response from the owner Replied: Oleg Ganchenko, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- November 03, 2021
Wonderful service experience. Very friendly staff. Great amenities. Feels like home away from home! This will be my go -to service center
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Carguy, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 02, 2021
First time at this dealership. I brought my car in for service. I was immediately greeted by a service advisor that addressed me by name! Nice touch! Come to find out that this was the same advisor I had made my appointment with the day before Ricky was great, very professional. The guy who works...
Response from the owner Replied: Turgut Aliev, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 01, 2021
The service took longer than expected, but the waiting area was accomodating. Chong was courteous throughout and helped me understand the (typical) German super-redundancies in the vehicle. Much appreciated from a guy coming from a terrific, but simpler, Range Rover.
Response from the owner Replied: Moh Hughes, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Edmunds.com - Sales Review
- October 31, 2021
Scott Miller is my go to man!!! Hes very knowledgeable and gets it done. Thanks for a great experience!!
Replied: Hi Dq Dave, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- October 30, 2021
01. Ask for Ryan Smith, he is the best! Excellent communicator, very professional, and makes the process really smooth. He goes above and beyond for his customers. Highly recommended Ryan!
Response from the owner Replied: Christa Little, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 29, 2021
Hendrick Mercedes sets the standard for Plus One Service in the automotive industry! From their sales staff to their outstanding service center, Hendrick never fails to exceed my expectations! I wouldnt purchase an automobile from anyone else
Response from the owner Replied: Hi Richard Pattison, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 29, 2021
Car went down on interstate, MB roadside dispatched a tow truck to my location which was about 1hr away from the dealership as i was heading out of town. Vehicle was towed to the dealership and immediately repaired. Michael and the staff were very efficient.
Response from the owner Replied: Shawn Williams, thank you for sharing your positive experience! We're excited to pass your compliments along to Michael! If you're ever in need of more help, please let us know!
Google Review
- October 29, 2021
Response from the owner Replied: Daez Tra, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 29, 2021
Always great service here.
Response from the owner Replied: Ronald Monroe, thank you so much for your high rating! It's always a pleasure to see you! thank you for the review and for being such a wonderful, loyal client!
DealerRater Review
- October 29, 2021
Welcoming environment; helpful, professional, knowledgeable staff; prompt efficient service; pleasant, clean waiting area and restroom; nutritious, well-stocked snack bar.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Thomasrc002, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- October 28, 2021
Ryan smith was amazing at helping me find the car I loved best, he answered all my questions and is super smart! Thank you so much for your help!
Dealer Replied: Hi Cindy Phillips, we are very happy to have provided you with such a positive experience! If there's anything further we can do for you, we are happy to help!
Cars.com Review
- October 28, 2021
Just wanted to say thank you to ryan smith for helping me find my new car! He is such a nice person and was super honest with me and helped me find the car I liked best. He answered so many of my questions and helped me through the whole process. His service was the best! I know who Ill go to in the...
Dealer Replied: Kaytlyn Oneil, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- October 28, 2021
Ryan smith with absolutely amazing, and helped me find my amazing car! He was so nice and supportive of my decision with the car I picked. Its good to know I can come to him with help at anytime. Thank you ryan and Hendrick motors!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Koneil4267, thanks for your praise and kind comments about our team. We're so excited to pass your compliments along to Ryan! Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- October 28, 2021
Ryan smith helped me find the car I really loved and, was there for me throughout the whole thing, he showed me the features the car had and all the nice things inside. He was super helpful and supportive and was the nicest dealer Ive ever had. Hes super understanding! Thank you for your great...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Cindy Phillips, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DealerRater Review
- October 28, 2021
Scott Miller goes above and beyond for his people! I follow Scott wherever he goes. Im in Texas and just bought another car from Scott !!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: D Q Dave, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We pleased to hear that you enjoyed your experience with Scott at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- October 28, 2021
Ryan smith with absolutely amazing, and helped me find my amazing car! He was so nice and supportive of my decision with the car I picked. Its good to know I can come to him with help at anytime. Thank you ryan and Hendrick motors!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Koneil4267, thanks for your praise and kind comments about our team. We're so excited to pass your compliments along to Ryan! Please don't hesitate to reach out if there's anything additional we can do for you.
DealerRater Review
- October 28, 2021
Thank you Ryan Smith for the excellent customer service and support of buying my new car! You were very thoughtful and respectful and answered all of my questions no matter the time of day! I will highly recommend you to all of my friends and family when buying a new car! Thank you Hendrick Motors...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Cindy.hope, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- October 28, 2021
Scott Miller goes above and beyond for his people! I follow Scott wherever he goes. Im in Texas and just bought another car from Scott !!
Google Review
- October 27, 2021
Response from the owner Replied: Nick Woolley, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 27, 2021
Response from the owner Replied: Angelia Brown, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
Google Review
- October 27, 2021
Response from the owner Replied: Kaytlyn O'Neil, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
DealerRater Review
- October 27, 2021
Ryan Smith helped me recently buy my new car. I love the car this is my 2nd Mercedes and its great. When I got there ryan walked out to ask me if I needed any help and from there he helped me buy my car. He was super friendly and really knew what he was doing! Thanks to him and Hendrick Motors for...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Stacy Oneil, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- October 26, 2021
Michael was good to work with and everything went smoothly.
Response from the owner Replied: Hi Peter White, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 26, 2021
I took my car into this dealership to get and ailment. Also my single light and low beam check light came on 2 days before my appointment. It was on the right side, that had to be checked. All of my lights was working when I went in. When they finished with my service my right side was not...
Response from the owner Replied: Pamela Johnson, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704.972.5296, we look forward to hearing from you soon.
Google Review
- October 26, 2021
Response from the owner Replied: Hi Michelle Moody! We're so happy we were able to help you out! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 26, 2021
Response from the owner Replied: Gary Roman, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- October 26, 2021
Response from the owner Replied: Neisha Patel, your wonderful feedback and rating mean a lot to us. We're looking forward to your next visit with us!
Google Review
- October 26, 2021
Response from the owner Replied: Mimi Carbone, thank you for the high star rating! If you have any further questions, please don't hesitate to reach out!
Google Review
- October 26, 2021
Response from the owner Replied: Krissy Espey, we really appreciate your positive review! Thank you, and have a fantastic day!
Google Review
- October 26, 2021
Response from the owner Replied: Tanisha Jenkins, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- October 26, 2021
Response from the owner Replied: Todd Horsfall, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- October 26, 2021
Response from the owner Replied: Deborah Elder, thank you for the high star rating! We can't wait to see you again, have a great day.
Google Review
- October 26, 2021
Response from the owner Replied: Kim Cuthbertson, thank you so much for your high rating! If you have any further questions, please don't hesitate to reach out!
Google Review
- October 26, 2021
Response from the owner Replied: Yvette Rudisel, thank you for the high star rating! We can't wait to see you again, have a great day.
Google Review
- October 26, 2021
Response from the owner Replied: Blake, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- October 26, 2021
Response from the owner Replied: Uriah Funderburk, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- October 26, 2021
Response from the owner Replied: David Rodriguez, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 26, 2021
Great work
Response from the owner Replied: David Montoya, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- October 26, 2021
Ryan smith was an awesome salesman and helped my girlfriend find her car she really wanted. He was super nice and found her a car that suited her best! Hendrick motors thank you for all of your help! His service was awesome thank you, Ryan
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Gary Roman, we are very happy to have provided you with such a positive experience! We're excited to pass your compliments along to Ryan! We are always more than happy to assist you if anything else comes up. Take care!
DealerRater Review
- October 26, 2021
Hendrick motors is a great place to find a car if youre looking for one! Ryan smith helped me find my car and he was awesome! I recommend him if youre looking to buy a car, hes super nice and helpful
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Kaytlyn Oneil, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Edmunds.com - Sales Review
- October 26, 2021
Just wanted to say thank you to ryan smith for helping me find my new car! He is such a nice person and was super honest with me and helped me find the car I liked best. He answered so many of my questions and helped me through the whole process. His service was the best! I know who Ill go to in the...
Replied: Kaytlynoneil, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 25, 2021
My visit to MB was met with an excellent person in Mr. Zakhar Ryadnov. In the initial meet and greet; Mr. Zak provided all initial questions & concerns that was needed. In my observation (while awaiting service). Mr. Zak displayed the same energy with all other customers as well. I also returned the...
Response from the owner Replied: Hi Jholmes Holmes, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 25, 2021
Response from the owner Replied: Jay Frazier, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 25, 2021
Google Review
- October 22, 2021
Response from the owner Replied: Alexa-carolina Villasmil, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!
Google Review
- October 20, 2021
Response from the owner Replied: Lexi Vargas, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.
Google Review
- October 20, 2021
My father has been looking for a corvette for the longest time, finally we came across one that Hendrick Motors of Charlotte had out on the lot, we ended up going to see Cassidy Maxwell to get the pricing/details on it. It was perfect. Cassidy and the whole team their are just amazing. Cassidy is...
Response from the owner Replied: Dillon Faggart, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- October 20, 2021
We purchased our first Mercedes, a GLS63 with a sticker of almost $140k (not that the price of the vehicle should dictate an experience or service) and have a couple of issues that need to be taken care of. Called to make an appointment and was told you need to have a relationship with the...
Response from the owner Replied: Leon Nett, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Sarah Kinard at 704.972.5296. Thank you for your time and we look forward to hearing from you soon.
DealerRater Review
- October 20, 2021
I had very good customer experience at Hendrick Motors of Charlotte. My advisor Michael was super helpful and professional. He took care of my cars needs quickly and efficiently. He explained every detail about the service, and kept me updated the status of my car. I would definitely recommend this...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Amy, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- October 19, 2021
Service with a smile, very satisfied with the services I received
Response from the owner Replied: Lesco Petty Gardner, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- October 19, 2021
I was in for my "A" service (first service on my car) and in this day and age of dismal customer service, WOW!!! I was offered two different appointment times; one of "first availability" (without being provided a loaner), and a later availability with "full service" (loaner provided). I opted for...
Response from the owner Replied: Jason Riley, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Edmunds.com - Sales Review
- October 18, 2021
Excellent experience from the moment that I visited the dealer to the last minutes of my purchase.
Replied: Davidro, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- October 18, 2021
Excellent experience from the moment that I visited the dealer to the last minutes of my purchase.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Dm_rguez, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- October 17, 2021
I called to make appointment and it was very easy to do, Chris Biche was my service advisor. I told him my problem I had with the car, He make things easy for my repairs as to what matter, and when he said safety was first I knew I was going to taken care the right way. I very pleased with the...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Lesco47, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- October 17, 2021
Went to Hendrick Motors of Charlotte-Mercedes-Benz on Saturday 10-15-21 in need of a new car quick. I had the best Salesmen Wale Shoetan, he got me the car I was looking for and he took get care of me. Would recommendend this dealership to anyone. While I was there Kylie Cook produce specialist...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Srb1359, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
Google Review
- October 15, 2021
Their service was absolutely amazing. We were on vacation with our Sprinter RV and needed an emergency repair. My vehicle was towed to them late on a Monday. They told me they were booked for the week and the best they could do was try to squeeze me in on Friday. They had it fixed by Wednesday, I...
Response from the owner Replied: Pete St Jean Ohio, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience and saved your vacation! If there's anything further we can do for you, we are happy to help!
Google Review
- October 15, 2021
Response from the owner Replied: Gutta Magazine, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- October 15, 2021
Hendrick Mercedes-Benz service department is a breath of fresh air. Chong Lee is outstanding!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Pstprince, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!
Google Review
- October 12, 2021
Response from the owner Replied: Hi Kathy Yount, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- October 12, 2021
How is a cracked rotor not noticed during a routine checkup? Thankfully I went to another mechanic and they have since replaced. No more grinding and my suv is safe to drive.
Response from the owner Replied: Tyler, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704.972.5296, we look forward to hearing from you soon.
Google Review
- October 09, 2021
My wife and I had decided to purchase a minivan, specifically a Honda Odyssey, as a surprise gift for our oldest daughter and her growing family (4 kids, the youngest being 2 months old!). I contacted Cassidy Maxwell at Hendrick Motors of Charlotte via an early morning email, outlining our wish...
Response from the owner Replied: Perry Butler, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 08, 2021
Sarah Kinard always checking in to make sure that everything is going great. Chris Biche is a Wonderful Service Advisor !!!! He always goes the Extra mile for me to keep me happy. I really appreciate everything that He does. Also I want to say something Wonderful about Stacy Moore . She is ...
Response from the owner Replied: Faye Gambino, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- October 07, 2021
Response from the owner Replied: Hi Aimy Steele, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- October 07, 2021
I never had problems with the service I received from them before until today with the schedule I schedule to have my car abs check out a week ago and find out Mr. Johnson had changed my appointment from the 8th of October to the 6th and and I never received any confirmation that it was on the...
Response from the owner Replied: Wallace Keels, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704-972-5296, we look forward to hearing from you soon.
Google Review
- October 05, 2021
Response from the owner Replied: George Plishko, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Google Review
- October 05, 2021
I purchased my first vehicle from this dealership. Michael Fargas, Finance Manager, and Michael Ortega, Service Department (Im not sure if he is a manager, if not he should be) are the best two employees at the dealership! They are knowledgeable, kind, professional, and trustworthy. I had some...
Response from the owner Replied: Alexis Harder, it's experiences like yours that really keep us motivated! Thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- October 04, 2021
This is the only MB dealership I let work on my AMG these days. I have gone to others and been disappointed, but the last 3 times Ive needed service on my car I have brought it to Hendricks Mercedes and Michael Ortega has taken tremendous care of myself and my car. This place goes above and beyond,...
Response from the owner Replied: Hi Dustin Walls, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 01, 2021
Response from the owner Replied: Debbie Carter, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704.972.5296, we look forward to hearing from you soon.
Google Review
- October 01, 2021
Response from the owner Replied: Hi Lydia Jeffries, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 01, 2021
Honestly I wouldnt recommend taking your car here at all for repairs. My car has been three times in the last 2 months for things youd think theyd catch during an oil change. The latest repair was a fuel pump, they were only supposed to have the car for 2 days and that ended up being a week and a...
Response from the owner Replied: Talia Claiborne, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Sarah Kinard at 704.972.5296. Thank you for your time and we look forward to hearing from you soon.
Google Review
- October 01, 2021
Response from the owner Replied: Mike Queen, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- September 30, 2021
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- September 30, 2021
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- September 30, 2021
Response from the owner Replied: Sam Zheng, thank you for the high star rating!
Google Review
- September 30, 2021
I did not have a good experience with my service advisor Zakhar Ryadnov. Previously I had my car serviced at mercedes north lake and things went fine however this go round Zak has no readiness to assist and also ended up costing me a lot of money unnecessarily, my car was hit and right where the car...
Response from the owner Replied: Janmall Broome, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Sarah Kinard at 704-972-5296. Thank you for your time and we look forward to hearing from you soon.
Google Review
- September 30, 2021
My husband called, Chris Biche was able to get my car in since the check engine light came on and I had a popping sound in my sunroof. I was afraid to drive my car for the fear that it might break down. I wasn't able to get a loaner car for the weeks notice but when I made another appointment,...
Response from the owner Replied: Thank you so much for taking the time to review your customer experience with us. We are absolutely thrilled that you have rated us so highly! Kindest regards.
Google Review
- September 29, 2021
Response from the owner Replied: Neal Beasley, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
Google Review
- September 29, 2021
Response from the owner Replied: Eugene Hunter, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- September 28, 2021
Scott Miller was very helpful and knowledgeable. He helped me pick out the right vehicle. Thanks Scott!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Meangene, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Google Review
- September 28, 2021
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- September 25, 2021
Response from the owner Replied: Hi Paul Bud, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- September 25, 2021
Response from the owner Replied: Paul Giler, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- September 25, 2021
Response from the owner Replied: David fessi Fessler, we're glad to hear you enjoyed your visit. We look forward to your next visit! Take care!
Google Review
- September 24, 2021
Hendrick Mercedes and specifically Camden Porta made this buying experience very easy - found the perfect car (with no inventory nationwide). He's knows his product and made certain we had all the options we wanted. Prompt delivery and in/out really quickly. I highly recommend Hendrick Motors for...
Response from the owner Replied: Shelley Spencer, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
DealerRater Review
- September 24, 2021
Cannot say enough about Scott Miller. Pleasant, not over bearing, and will go out of his way to make your day better!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Gamecockmagic, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- September 23, 2021
Response from the owner Replied: Hi Paul Dussault, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- September 21, 2021
Response from the owner Replied: Hi Michael Radford, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- September 21, 2021
Thank you Hendricks motors or Charlotte for the best car buying experience I have ever had. Ryan Smith you have been excellent to deal with and made everything so easy and understanding even in this hard market! Found the car and price I was looking for and even had it transported in from another...
Response from the owner Replied: Caroline Harrell, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 21, 2021
What an amazing experience! Between my husband and myself, weve traded and purchased numerous cars over the years, but the service Ryan provided us was something we havent yet experienced the many times weve been through this process. We live well over an hour from this specific dealership and he...
Response from the owner Replied: Hayley Tutterow, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- September 21, 2021
Excellent customer service! I recently had a great experience working with and buying from Hendrick Motors. More specifically, Client Advisor Ryan Smith was extremely helpful and made my experience very smooth and comfortable. He worked with me to understand what I was looking for and had a lot of...
Response from the owner Replied: Patrick Deckbar, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- September 21, 2021
Nice, clean and professional dealership. Other than having all of the staff to look at you like youre an alien when entering and not say a word, the customer service turns out to be great. Cassidy Maxwell is the best at capturing your vehicle desires and needs in a professional manner. Oh, the...
Response from the owner Replied: Stephanie H, thank you for your review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- September 20, 2021
Response from the owner Replied: Hi Jason Martin, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We are happy to pass along your comments to Michael and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- September 20, 2021
Response from the owner Replied: Jose Rubio, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Google Review
- September 18, 2021
Response from the owner Replied: Gaither Deaton, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- September 18, 2021
Response from the owner Replied: Winona Thompson, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- September 17, 2021
Response from the owner Replied: Ashley Rinehart, thank you for your kind review; we are happy to pass along your comments to Bennett and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- September 15, 2021
Response from the owner Replied: Hi Angie Miles-mcclure, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- September 15, 2021
Response from the owner Replied: Prerak_7, thank you for your kind review; we are happy to pass along your comments to Kylie and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- September 13, 2021
Response from the owner Replied: Hi Sharon Dabney, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- September 13, 2021
Response from the owner Replied: Charlie Smith, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- September 13, 2021
Response from the owner Replied: Wayne Bennett, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- September 13, 2021
I have ysed this dealership for 10 years They ate always extremely courteous and knowledgeable
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Jaelsshd, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
DealerRater Review
- September 13, 2021
Excellent service. They went the extra mile for me. Chris was exceptional with each experienc.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Charles, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 11, 2021
Response from the owner Replied: Carson Funderburk, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- September 11, 2021
Response from the owner Replied: Hello John Daniel, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Google Review
- September 11, 2021
Response from the owner Replied: Lynette Cornelius, thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- September 11, 2021
Response from the owner Replied: Larry Kaplan, thank you so much for your high rating! If you have any further questions, please don't hesitate to reach out!
Google Review
- September 11, 2021
Response from the owner Replied: Keith Daye, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Google Review
- September 11, 2021
Response from the owner Replied: Harmon Bradford, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- September 10, 2021
Hendrick Motors of Charlotte is a great dealership and their service is awesome. The service department makes it easy to do business and completes this very timely and professional.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Charles.allen, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Google Review
- September 08, 2021
Response from the owner Replied: Skyy Winters, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- September 04, 2021
Response from the owner Replied: Devin Walls, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
Google Review
- September 04, 2021
Response from the owner Replied: Debra Neisler, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- September 03, 2021
Scott was the salesman we worked with, and was the best experience we have had so far purchasing a vehicle from a dealership. He worked with us to get us in the car we wanted and the price we had hoped for as well, and just went the extra mile to make sure we were happy. Can't say enough about how...
Response from the owner Replied: Hi John C, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- September 03, 2021
Dealing with Sean bittner was very easy and professional he made the sale so smooth he had everything ready for me prior to my arrival and he kept his promisse about finding me the car I want. Also shout out to the finance department the gentleman who helped Me worked hard to get me the best...
Response from the owner Replied: Azar Kobercy, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
DealerRater Review
- September 03, 2021
Scott was the salesman we worked with, and was the best experience we have had so far purchasing a vehicle from a dealership. He worked with us to get us in the car we wanted and the price we had hoped for as well, and just went the extra mile to make sure we were happy. Can't say enough about how...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Johnc, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- September 01, 2021
Response from the owner Replied: Dean Del Valle, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- September 01, 2021
Response from the owner Replied: Thomas Divittorio, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- September 01, 2021
Response from the owner Replied: Dwight Joyner, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope you have a great day!
Google Review
- August 31, 2021
Response from the owner Replied: Futong Frct, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 31, 2021
Response from the owner Replied: Rodney Taylor, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
DealerRater Review
- August 30, 2021
Chong was very curteous, fast, and reasonably priced. Would use them again.repaired scratched rim. Sales who I bought my new GLE-350 was very helpful.Miller was my salesman. Car was delivered to my home in Loris SC in a timely manner. Gentlemen who delivered it were very nice and efficient.
eddiebeiber Replied: Miller, salesman and Chong the service manager were curteous fast and respectful. GOOD JOB!!
Google Review
- August 29, 2021
Response from the owner Replied: Juanita Razor, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- August 29, 2021
I recently bought a car from this Dealership Scott Miller my salesperson was absolutely awesome he was not pushy great personality I would recommend him
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Rtaylor, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- August 28, 2021
Response from the owner Replied: Norvelle Winchester, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 28, 2021
Response from the owner Replied: Midge Barron, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- August 23, 2021
Response from the owner Replied: Chely Pressley, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Google Review
- August 19, 2021
Response from the owner Replied: Hello, thank you so much for your great rating of Hendrick Motors of Charlotte - Mercedes-Benz! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes!
Google Review
- August 17, 2021
Response from the owner Replied: Jason Quick, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. If you're ever in need of more help, please let us know!
Google Review
- August 12, 2021
Response from the owner Replied: Reed Griffith, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- August 12, 2021
Response from the owner Replied: Hi Johnnys 13, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. Would you mind giving us a call so that we may discuss it with you further? Please contact Sarah Kinard at your convenience. Thank you!
Google Review
- August 09, 2021
Response from the owner Replied: Hi Ruby Bgirl, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- August 07, 2021
We could not have had a better experience in purchasing our 2020 Mercedes GLE! Ryan S. worked so hard to find us what we wanted in the price range we gave him. He kept us informed and communicated with us in a timely manner! He made buying our car a pleasant experience - after purchase he set us...
Response from the owner Replied: Chris Binnicker, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're looking forward to your next visit with us!
DealerRater Review
- August 07, 2021
Scott is extremely friendly, patient and willing to negotiate. Definitely ask for him if you go here! I am only writing these last world to hit the minimum requirement.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Dylan, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 05, 2021
Absolutely disgusted by @hendrickmotors with the service recieved. My suv was returned to me with the rack having been rammed by a low hanging garage that the car could not clear. My mercedes suv is damaged along with the brand new roof rack. The person at Hendrick who did this mist have thought...
Response from the owner Replied: Jeff Douglas, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Sarah Kinard at 704.972.5296. Thank you for your time and we look forward to hearing from you soon.
Google Review
- August 05, 2021
I had a great experience at Hendrick Mercedes. Courteous, prompt and professional staff in every department I interacted with. Scott Miller (Sales) was outstanding and friendly, but not to the point where you feel like he's overselling or wasting your time.My C300 had a slight issue I discovered 1...
Response from the owner Replied: Rahmi Eljoundi, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- August 05, 2021
I hate to give bad reviews because not everything during the process was negative. I will say this though. When we bought our 2018 GLA 250. The car was fully inspected by the team at Kendrick motors Mercedes before buying and passed with nothing wrong. Not even 6 months into having the car, we had...
Response from the owner Replied: Zach Voelker, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Sarah Kinard at 704.972.5296. Thank you for your time and we look forward to hearing from you soon!
Google Review
- August 02, 2021
Response from the owner Replied: Victoria Mobley, thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 02, 2021
Response from the owner Replied: Hi James Davis, At Hendrick, we strive to set the bar high to ensure our customer's receive the best service and would like to speak with you more about your recent experience. At a time that works for you, please contact Sarah Kinard @ 704.9972.5296 to discuss further. Thank you, we appreciate your time.
Google Review
- August 02, 2021
Response from the owner Replied: Kamaron Powell, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- August 02, 2021
Response from the owner Replied: Richard Scarborough, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- August 02, 2021
Response from the owner Replied: Patrick Perkins, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- August 02, 2021
Response from the owner Replied: Rami Al Ghannam, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- August 02, 2021
Response from the owner Replied: Randy Devore, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Sarah Kinard at 704.972.5296. Thank you for your time and we look forward to hearing from you soon.
Google Review
- August 02, 2021
Response from the owner Replied: Anabell Rodriguez, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
Google Review
- August 02, 2021
Response from the owner Replied: Tamara Zwick, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- August 02, 2021
Response from the owner Replied: Timothy Lassiter, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 02, 2021
Response from the owner Replied: Jon Myers, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- August 02, 2021
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- August 02, 2021
Response from the owner Replied: Jenn Divittorio, we really appreciate your feedback! Thank you, and have a fantastic day!
Google Review
- August 02, 2021
Response from the owner Replied: Crystal Littlejohn, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 02, 2021
Response from the owner Replied: Tina Blundell, we are very happy we could provide you with a positive experience. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz nice!
Google Review
- August 02, 2021
Response from the owner Replied: Trevor Thompson, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!
Google Review
- August 02, 2021
Response from the owner Replied: Judd Burleigh, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Thank you, and have a fantastic day!
Google Review
- August 02, 2021
Response from the owner Replied: Hong C, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day !
Google Review
- August 02, 2021
Response from the owner Replied: Barry Bobrow, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- August 02, 2021
Response from the owner Replied: Michael Nishnic, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
Google Review
- August 02, 2021
Response from the owner Replied: Gary Oikemus, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
Google Review
- July 31, 2021
Response from the owner Replied: Kathy Nishnic, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 31, 2021
Response from the owner Replied: Remy Brezeault, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
DealerRater Review
- July 31, 2021
Hendrick himself...a ace...employees...fair at best, no modern day training Online sales...a lazy dud Call back rep on poor review...a flop Manager Scallion listened...but no repair
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Steve, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704.972.5296, we look forward to hearing from you soon.
DealerRater Review
- July 31, 2021
Scott Milker did everything he could for me!! The first vehicle was a little off but he made sure to make everything right and even brought my new car to me at work!!! Smooth deal and a great person to have on your side!!! Thanks, Scott Miller for all you did!!!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Kim H, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- July 29, 2021
Poor customer service My appointment was at 8:00am I got responded by 9:35am I waited 1:35 minutes just for diagnostic very Disappointed
Hendrick Motors of Charlotte - Mercedes-Benz Replied: We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Sarah Kinard at 704.972.5296. We look forward to hearing from you soon.
DealerRater Review
- July 29, 2021
Poor customer service My appointment was at 8:00am I got responded by 9:35am I waited 1:35 minutes just for diagnostic very Disappointed
Google Review
- July 28, 2021
Response from the owner Replied: James Plyler, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Google Review
- July 28, 2021
I just wanted to take a minute to rate my recent experience at Hendrick Motors of Charlotte. I gave them a 5 starts (the highest) but i would like to give a higher rate to my Client Advisor Ryan Smith. He was extremely genuine and professional. He took his time to address all my questions and...
Response from the owner Replied: Jose Ramos, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 28, 2021
I am very impressed with Ryan Smiths knowledge of cars! He explained everything to me in detail and pointed out the differences between vehicles. I found this extremely helpful in making my decision. Ryan pointed out things I had not considered. I will be using Ryan for all my car purchases because...
Response from the owner Replied: Cindy Hope, thanks for your praise and kind comments about our team. We're looking forward to your next visit with us!
Google Review
- July 26, 2021
Response from the owner Replied: Premier Medical Management, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- July 26, 2021
I contacted Hendrick for a used car, and was very happy I did. This was my first really big car purchase, and I was worried about the financing but the staff here made everything really easy and I was able to get approved. Trade in was also seamless. Everything delivered as promised. Now I have a...
Response from the owner Replied: Julie L, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 26, 2021
My wife and I went to Hendricks Mercedes and when we entered the showroom we were greeted very nicely. Our salesman was Ryan Smith, he started working on showing us a variety of suvs and my wife picked out the one she wanted, after that the paperwork was done and we went to see the Finance Director...
Response from the owner Replied: Maurice Thompson, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 24, 2021
I recently brought my vehicle to Hendricks for service after some challenges with another local dealer. They exceeded my expectations throughout the entire process. My advisor, Chris, was excellent, and his communication was timely and transparent. Will definitely go back.
Response from the owner Replied: Andy Vigar, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 24, 2021
Scott is a very knowledgeable and personable professional. The dealership offers compassionate service second to none. All around great Mercedes Family. Hendrick Mercedes of Charlotte is unmatched.
Response from the owner Replied: Hi Michael Crowl, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- July 24, 2021
Always great service as usual. You are kept informed every step of the way thro service and now with video walkthrough at completion by the tech servicing your vehicle. The waiting area is very comfortable with free wifi, drinks and snacks etc. Overall a great experience, with highly...
Response from the owner Replied: Ian Burman, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- July 23, 2021
Kaitlin was great and able to answer all my questions.
Response from the owner Replied: Mary Gay, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- July 23, 2021
Ryan Smith was genuinely helpful. I told him the car that I wanted to see and he had the car on the lot when I arrived! Even though I was indecisive in the hot sun for a bit, Ryan was very patient and understanding. He seems very trustworthy and honest. I appreciate Ryan and Im leaving with my car!!!
Response from the owner Replied: Juanita Powell, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 23, 2021
I was excited to have purchased my 1st Mercedes only to find out they are like most other dealerships. Liars of course. The man that sold me my car told me that a feature I asked for and I told him I wanted in my new was included only for me to later find out that it wasnt. When I spoke to...
Response from the owner Replied: Princess Charlotte, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Sarah Kinard at 704.972.5296. Thank you for your time and we look forward to hearing from you soon.
Google Review
- July 23, 2021
It was an awesome experience working with Ryan at Hendrick Motors to purchase our new car. Appreciate the attention to detail, professionalism, and getting us into our new car hassle free.
Response from the owner Replied: Minnie Allen, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
DealerRater Review
- July 22, 2021
My first time dealing with this dealership and perhaps may be my last. The communication was very poor. Initially scheduled service for a recall on 6/10/21 and finally got that work completed on 7/20/21 after two visits. They didnt have parts during first visit and never contacted me once parts were...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Jbarb, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704.972.5296, we look forward to hearing from you soon.
Google Review
- July 21, 2021
Chong Lee and the team at Hendrick Motors Mercedes provide the best service. He kept me informed of the progress of my service appointment and thoroughly researched a few other questions I had. Top notch and highly recommend. Thanks Chong and team!
Response from the owner Replied: Barb Bullard, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 20, 2021
Ryan Smith went above and beyond when helping me with my car buying experience. I was going to test drive the vehicle on my lunch break, and to save me time, he brought the car to my work so I could test drive it. He was quick to answer any questions and spent time over the phone working on trading...
Response from the owner Replied: Christen Pecoraro, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 20, 2021
I leased my GLE 3 years ago and have enjoyed the SUV more than expected and decided to purchase when the lease expired. Ryan Smith assisted with the purchase and the process was the most streamlined purchase ever. The entire purchase was completed in less than 3 hours. Thank you Ryan for your...
Response from the owner Replied: Pamela Ward, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 20, 2021
Very pleased with the visit from beginning to end. Arrived 30 minutes early, and was met by Ricky Whitten, my service advisor. Super nice young man, who reviewed what was to be done, which I confirmed. Said it would be about 90 minutes or so for the service if I cared to wait, which I did. The...
Response from the owner Replied: Brandon Kepley, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 20, 2021
These guys provide great services when it comes to getting you in a car. They really go above and beyond for their customers. I would recommend this dealership to anyone looking to purchase a vehicle. Recommend you speak with Ryan Smith if you buy from this dealership
Response from the owner Replied: Go Natural, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 19, 2021
Ryan was a superstar. No pressure, no hassle sale liason. I say this, because he smoothly guides you through the sales and buying process.Final word to sum up my experience. AWESOME!
Response from the owner Replied: Jerry Edwards, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- July 13, 2021
This was my first visit to Hendrick Motors for service. It was easy to make an appt. online and my service advisor Michael Ortega met me promptly. He listened to my description of the problem and suggested possible solutions. His estimate of the time required for the service was within 15 minutes of...
Response from the owner Replied: Pam Chaplin, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- July 13, 2021
The staff was very professional and knowledgeable,Michael was very helpful and he did a video on the problem and what it will take to fix the problem. Thanks Michael
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Wallace, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 12, 2021
Kudos to Hendrick Motors of Charlotte MB and especially Service Advisor Chong Lee and the Parts dept. In June 2021, while travelling through the Carolinas, a pot-hole on the Hwy damaged my tire. The Hendrick Motors team understood the need to source a new tire quickly (Parts dept) to quickly get me...
Response from the owner Replied: D Patchett, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 09, 2021
Scott Miller was absolutely great to work with. He made the car buying process effortless. We have purchased several vehicles in the past 10 years and this experience exceeded expectations as we have never had service like this. Scott and his team went above and beyond to ensure every aspect of the...
Response from the owner Replied: Kyle Turner, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 06, 2021
Michael is the best! Very informative & helpful with each service.
Response from the owner Replied: Gem Emm, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- July 06, 2021
We purchased an E350 over the weekend. What an excellent experience. Cassidy Maxwell was our sales person. She was professional, patient, and took her time walking us through all the changes compared to our existing Mercedes, also a 350. For those of you who remember what the car buying experience...
Response from the owner Replied: Robert Knight, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- July 03, 2021
Special thanks to Scott Miller for helping us find our perfect car. He was amazing and handled everything. Very smooth and easy process. Communication was excellent and Karen had our paperwork done quickly and even found some savings. Everything was very well explained and no haggling. This is our...
Response from the owner Replied: Jason Martin, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- July 02, 2021
Response from the owner Replied: Ja Dsignz, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- July 02, 2021
Response from the owner Replied: Dan Greene, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
Google Review
- July 02, 2021
Response from the owner Replied: Hi Judy Simmons, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- July 01, 2021
AWESOME AWESOME DEALERSHIP. Ryan Smith is the best salesman I have ever worked with. Very very professional and honest. Explains everything very smooth and doesnt make you feel pressured into buying a car. I HIGHLY recommend him and this dealership! Very very pleased and overwhelmed with my purchase...
Response from the owner Replied: Hi Hope Harrell, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- July 01, 2021
Response from the owner Replied: Katie Shaffer, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 01, 2021
The worst customer service ever. Been calling almost everyday for a week to talk to a service representative about required repairs. No one answers the phone you just stay on hold. I call the operator they either hang up or just place you on hold. Is anyone working @ Hendricks Mercedes? Is the...
Response from the owner Replied: Regina Shaw, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704.972.5296, we look forward to hearing from you soon.
Google Review
- July 01, 2021
The service received was excellent. Courtneys communication was above the bar, even while on vacation, she was making sure everything went smoothly!! Thank you
Response from the owner Replied: Hi Robert Shade, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- July 01, 2021
Bought my first luxury vehicle at Hendrick Motors of Charlotte and thoroughly enjoyed this gracious car buying experience! Kaitlin Coble is a pro, very thorough and quick and a pleasure with which to work, absolutely fantastic!!! Thank you again!
Response from the owner Replied: Anissa Leatherman, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- July 01, 2021
Service was exceptional!Michael Ortega my service advisor always goes out of his way to meet my needs!
Response from the owner Replied: Mat Pasquale, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! It's always a pleasure having you visit! We can't wait to see you again!
DealerRater Review
- June 30, 2021
Service is always exceptional. Ricky was outstandingkind. Courteous and kept me informed
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Am2newman, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Google Review
- June 30, 2021
Response from the owner Replied: Sue Francis, thank you so much for your high rating! Thank you, and have a fantastic day!
Google Review
- June 30, 2021
Great service.
Response from the owner Replied: Spaceo Biga spaceo Biga Astronaut, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 29, 2021
Response from the owner Replied: Jeff Pickett, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 29, 2021
Response from the owner Replied: Sheila Weaver, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 29, 2021
Response from the owner Replied: Thomas Nguyen, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 29, 2021
Michael has been a great service advisor to work with!
Response from the owner Replied: Kristen Parry, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 29, 2021
Work was done well - Communication could be a bit better but overall very satisified.
Response from the owner Replied: Hi Scott Herbert, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We appreciate the feedback and will work on improving our communication. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- June 25, 2021
Chong Lee and the service team always take care of all my needs and work diligently to answer all my questions. I appreciate it very much! The best!
Dealer Replied: Angie M, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Motors of Charlotte - Mercedes-Benz. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- June 25, 2021
Response from the owner Replied: Keisha Hampton, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- June 25, 2021
Great Service in a timely manner
Response from the owner Replied: Mike Roark, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- June 25, 2021
Great place too shoo and have repairs.
Response from the owner Replied: Lang Priester, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
Google Review
- June 25, 2021
Great vehicle with Exceptional customer service.
Response from the owner Replied: Hi Richard Bett, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 22, 2021
Did my research and found the perfect Pre-certified GLB250 at Hendrick Motors of Charlotte - Mercedes-Benz. Called for more info and Kaitlin Coble answered my call. This was the best experience in car buying I have ever had. Kaitlin was knowledgable and more than helpful in answering my questions...
Response from the owner Replied: Kris Willard, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Google Review
- June 22, 2021
Michael Ortega was a terrific example of the level if service I expect at Hendrick Motors of Charlotte. He is an asset and a pleasure to work with.
Response from the owner Replied: Trisha Butler, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- June 22, 2021
I had my E-Class serviced this month at Hendricks Mercedes on Independence Blvd. Michael Deur is my service advisor. I appreciate his ensuring that all of my services were performed to my satisfaction, regardless to how small or significant. Both Michael and the service experience met my all of my...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Ebbiehd, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 21, 2021
The staff was attentive, professional,engaging and timely in the delivery of my service.
Response from the owner Replied: Alicia Adams-fuller, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Google Review
- June 21, 2021
Had a great experience, worked specifically with Wale, definitely plan to come back when its time for the next car.
Response from the owner Replied: Hi Raynald Desameau, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Google Review
- June 21, 2021
Had a great experience with Hendrick Motors of Charlotte-Mercedes-Benz. Scott was professional, friendly and knowledgeable. Drove away with the exact vehicle that I wanted.
Response from the owner Replied: Sheryl Reynolds, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- June 21, 2021
Chung Lee was exceptionally professional in servicing my E400He was also very accommodating in having all the service componentsAt the dealership so our waiting time was as short as necessaryThank you Mr Lee for a very competent service
Response from the owner Replied: Alan Camhi, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- June 18, 2021
Scott Miller provided a wonderful experience for our new car purchase! He provided a very smooth and personal experience. We will definitely use him in the future!
Response from the owner Replied: Maleah Batchelor, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Google Review
- June 18, 2021
This is our 1st Mercedes purchase and our experience with our sales person Scott Miller was outstanding, very knowledgeable and helpful, process was smooth and seamless not rushed, answered all questions thoroughly. We are excited to be a new member of the Mercedes family.
Response from the owner Replied: Robert Batchelor, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
Google Review
- June 18, 2021
We broke down on a super busy interstate where cars were driving like they were in the Fast and Furious movies. Called them and was told that even if we were able to get out motorhome to them that it would be four to six weeks before they could look at our Mercedes motorhome. The only good thing...
Response from the owner Replied: Betty Cinalli, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704.972.5296, we look forward to hearing from you soon.
Google Review
- June 18, 2021
Traveled from NYC to South Carolina. on the way back to NYC caught a flat. Stopped at Hendrick Motors Mercedes Benz in Charlotte NC. I Did not have an appointment. The service agent Chung, was great. Chung, booked my service for 4 tires and a wheel alignment. The vehicle service waiting area was...
Response from the owner Replied: Hi Richard Vazquez, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- June 18, 2021
Scott Miller provided a wonderful experience. Very pleased with our purchase and his service.
Dealer Replied: Maleah Batchelor, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 18, 2021
Response from the owner Replied: John Geter Ii, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 16, 2021
Scott Miller helped me and made sure I was taken care of he and the F&I manager Noel got me in the same day and also allowed me to test the vehicle for a couple hours while I was making errands by the time I came back I signed my paperwork. Then I was off in the sunset! Purchase a 2018 GLC 300...
Response from the owner Replied: Chef Kev Winston, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- June 15, 2021
The only reason I listed this as four star and not five is because I think the communication from the service advisor could have been a little better when someone has your car for 2 weeks you should probably talk more than once a week. I feel like the appropriate thing would be to every two or three...
Response from the owner Replied: Hello Jason Tatum, thank you; we appreciate your feedback! We will use your insight to make the needed adjustments! We can't wait to see you again, have a great day.
Google Review
- June 15, 2021
From our very first interaction with the sales manager our experience with Hendrick Motors was easy and pleasant. Scott Miller assisted us in buying a used car and made sure we were happy and satisfied every step of the buying process. Our car was even delivered to our door 2 hours away from the...
Response from the owner Replied: Hi Alison Wylie, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- June 15, 2021
From our very first interaction with the sales manager our experience with Hendrick Motors was easy and pleasant. Scott Miller assisted us in buying a used car and made sure we were happy and satisfied every step of the buying process. Our car was even delivered to our door 2 hours away from the...
Google Review
- June 14, 2021
Ricky Whitten was my service advisor and the service I received was truly exceptional!
Response from the owner Replied: Ann Newman, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Google Review
- June 14, 2021
Great service. Was timely and reasonably priced. Team was friendly, courteous, and responsive. They kept me informed as to status of my car.
Response from the owner Replied: Pete Aponte, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- June 14, 2021
The service at Independence as well as Northlake is always superior. Michael Ortega assisted with making my wait time and service exceptional. Hendrick Motors Mercedes Benz continues to meet my expectations.
Response from the owner Replied: Hi Renva Barthell, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- June 13, 2021
Great experience! Talked with them about the best service program that I needed that day and came up with the best plan.
Response from the owner Replied: Hi Jeffrey Stone, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Google Review
- June 11, 2021
I drove from Fayetteville Nc and was in an out within an hour to trade in my 4runner. Not only was it fast, but I left a bracelet in my vehicle that I traded in. The bracelet was something my daughter had made and was very important to me. I called them up and it was overnighted. Exceptional service...
Response from the owner Replied: Jonathan Schmertzler, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- June 11, 2021
Response from the owner Replied: Mark Markiewicz, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 11, 2021
Response from the owner Replied: Michael Efird, thank you for the high star rating! Thank you, and have a fantastic day!
Google Review
- June 11, 2021
Exceeded expectations.
Response from the owner Replied: Dennis Couch, thank you so much for your high rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- June 11, 2021
Great service!
Response from the owner Replied: Kevin Herndon, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Cars.com Review
- June 10, 2021
My service advisor Micheal Ortega is great. He always tries to be do whatever is possible to help and has great people skills. He is a great asset to the agency.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Robert Schortz, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 05, 2021
Great staff, in particular, Scott Miller. We were satisfied with the outcome and appreciated the "no pressure" sale.
Response from the owner Replied: Dexter Speights, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- June 03, 2021
I brought my 2019 Mercedes AMG C43 Cabriolet into Hendricks for it's standard service. The appointment was made easily. When I arrived, I was greeted by a smiling Rebecca. She reviewed the service to be done and the price. Then, I was brought to the car loaner department where I was offered a...
Response from the owner Replied: Rob Levine, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- June 02, 2021
Great experience at Hendricks Motors Mercedes-Benz! Scott Miller was very helpful and knowledgeable, very nice and we enjoyed meeting him. Very pleasant experience; would definitely recommend them if looking for a new car!
Response from the owner Replied: Allison Pierce, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- June 01, 2021
Response from the owner Replied: Eddie Sosa, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- June 01, 2021
Response from the owner Replied: Harpreet Multani, thank you so much for your high rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 01, 2021
I had a great experience at Hendrick Motors ; the staff was professional. Customer service was on point. They kept you informed on the progress of your vehicle. The place was clean and even had snacks for you as you waited. I had the pleasure of working with Michael. Thanks
Response from the owner Replied: Hi Quarnita Castleberryquarni, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- June 01, 2021
We had such a great experience today with Scott Miller! He was very patient and took the time to explain all the different options to us. We will definitely recommend him and the Hendricks Mercedes Benz dealership to all our friends and family!
Response from the owner Replied: Marsha Kelso, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- June 01, 2021
Recently purchased a used vehicle at Hendrick Mercedes and couldnt be more satisfied! Our salesman, Ryan Smith was very attentive to our needs and answered all our questions in a timely manner. Ryan was more than professional and accommodating and I highly recommend him and Hendrick for any of your...
Response from the owner Replied: Angela Martin, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Angela Martin, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- June 01, 2021
We had a fantastic experience at the dealership! Scott Miller helped us and we are so happy with our new car!
Response from the owner Replied: Paige Kelso, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- June 01, 2021
Courtney, our service advisor was very helpful with our MB Sprinter. All or our questions and concerns were addressed.
Response from the owner Replied: Hi J Kane, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- June 01, 2021
Great dealership! Very professional!!
Response from the owner Replied: Thank you for taking the time to let us know how we did. We hope you have a great day!
Google Review
- June 01, 2021
Great service, and quick. I appreciated it. Thank you.
Response from the owner Replied: Hi Denis Caldera, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- June 01, 2021
We made the drive up to Charlotte to work with Scott Miller at Hendrix Mercedes Benz. We had picked out a vehicle and Scott had everything ready for us when we got there. When we got to the dealership we saw another vehicle we liked more and Scott quickly got everything redone. He went out of his...
Response from the owner Replied: Dennis Kelso, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
DealerRater Review
- May 31, 2021
Took my car in for service And was very impressed with staff and quality of work. The dealership was very courteous polite and kind towards your needs. They have earned my business For as long as I have my vehicles. I would recommend Hendrick motors of Charlotte to anyone looking for a vehicle or...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Eddie Sosa, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 31, 2021
Kylie and Mack at the front desk were great!! Very friendly and helpful!!
Response from the owner Replied: Ashleigh Hill, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 31, 2021
My experience at Hendrick Mercedes-Benz was absolutely incredible! I came in and was helped by Ryan Smith and I have never had such great customer service. He understood exactly what I was looking for and helped me find my perfect car. Thank you again Ryan, I am suggesting you to everyone I know and...
Response from the owner Replied: Caroline Harrell, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 31, 2021
Service advisor, Chong Lee, is the best! He will look out for you like family. Very honest, polite, respectful. Knows his products. Ask for Chong you will be satisfied with him.
Response from the owner Replied: Hi Bob Mcgee, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Google Review
- May 29, 2021
Scott Miller helped me figure out the problems with my car. He was so professional, nice and patient with me. 5 out of 5
Response from the owner Replied: Helania, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 28, 2021
The customer service was excellent. Ryan found me a car in 24 hours while I was out of town. I returned home, purchased the car and drove away in 2 hours!
Response from the owner Replied: Joeann Jenkins, your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- May 28, 2021
Response from the owner Replied: Elane Blaeser, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 28, 2021
Response from the owner Replied: D Dawson, thank you so much for your high rating! We're looking forward to your next visit with us!
Google Review
- May 28, 2021
Great service and awesome staff.
Response from the owner Replied: Jose Otayza, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 27, 2021
Great peopleGreat carsIf price dont matter to you this is the place for youAsk about all the extra cost on your car before you make a decision, theres a few fees added at the end that will add up quick
Response from the owner Replied: Hi Luis, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- May 27, 2021
Response from the owner Replied: Pat Fowler, thank you for the high star rating!
Google Review
- May 27, 2021
Response from the owner Replied: Christian Romeiser, we really appreciate your positive review!
Google Review
- May 27, 2021
Response from the owner Replied: George Sparks, thank you so much for your high rating!
Google Review
- May 27, 2021
Chris had a great customer service like always
Response from the owner Replied: Doya Roman, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Google Review
- May 26, 2021
Response from the owner Replied: Gina Santana, we really appreciate your positive review! We can't wait to see you again, have a great day.
Google Review
- May 26, 2021
Response from the owner Replied: Phillip Burke, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- May 26, 2021
Response from the owner Replied: Saiprasad Dhantal, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
Google Review
- May 26, 2021
Response from the owner Replied: Will Gx7, we really appreciate your positive review! We can't wait to see you again, have a great day.
Google Review
- May 26, 2021
Wonderful experience!! Outstanding service like always!!
Response from the owner Replied: Christa Heilig, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- May 24, 2021
WONDERFUL CUSTOMER SERVICE ACROSS THE BOARD!!!I live 15 minutes from the Mercedes located in Pineville, NC, however, I prefer going to Hendricks which is 30 minutes away! That says a lot in itself!My husband, 1 year old, & myself came to Hendricks to pick up our vehicles from service. This ended up...
Response from the owner Replied: Tonya Hernandez, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz! Your son was the cutest! We had a blast watching his excitement. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Google Review
- May 24, 2021
I went in to look at a specific GLA250 that I had seen online, unfortunately that particular car sold the night before. Scott was very helpful and worked hard to find another to match exactly what I was looking for. He and the team at Hendrick's were extremely responsive and competitive with other...
Response from the owner Replied: Hi Cathy Bumgarner, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- May 24, 2021
My experience with Hendrick off of independence boulevard in Charlotte North Carolina was absolutely fantastic.
Dealer Replied: Eddy Sosa, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 24, 2021
My service was Outstanding. And I would definitely recommend Hendrick Of Charlotte for any automotive needs.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Eddie, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- May 22, 2021
Being a delivery service partner to Amazon, I'm in and out of this location on a weekly basis. Chris Biche is our maintenance advisor and I wouldn't want to work with anyone else! Chris and the Mercedes maintenance team continually exceed expectations to ensure prompt quality of service is executed...
Response from the owner Replied: Nathaniel Thompson, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- May 22, 2021
Response from the owner Replied: Hi Brianne Brueggen, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 21, 2021
Ricky was such a great help, I highly recommend him for service. Thank you so much!
Response from the owner Replied: C Johnson, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 21, 2021
Amazing service and care for my car from Ricky Whitten who to takes care of my regular maintenance, very friendly and helpful...thank you!!!
Response from the owner Replied: Google User, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 21, 2021
Great experience. No waiting. Service Rep extremely knowledgeable and helpful.
Response from the owner Replied: Judi Bikulege, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 21, 2021
Sean and Cassidy were amazing. Went to look for a car and ended up buying a GLS460. Amazing car and an amazing experience. They took care of us from beginning to end.
Response from the owner Replied: Gigi Barnhill, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! If you're ever in need of more help, please let us know!
DealerRater Review
- May 21, 2021
Michael was fantastic. He kept me informed and detailed my car after the service was complete. I would definitely recommend the dealership to a friend
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hello Phillip1burke, we appreciate you taking the time to leave us this feedback. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- May 21, 2021
Michael was fantastic. He kept me informed and detailed my car after service. Great Experience
Dealer Replied: Hi Phillip Burke, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Google Review
- May 20, 2021
Absolutely love this dealership! Always extremely friendly and offer a great experience!
Response from the owner Replied: Hi Wyatt Lemmon, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Google Review
- May 19, 2021
Great service and professional place. Highly recommended.
Response from the owner Replied: Sayantan Chakraborty, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- May 19, 2021
I was looking for a used car and Kylie was so sweet and helpful. She answered my questions and directed me to someone to help me find what I was looking for. Although they did not have what I was looking for at that time, I will definitely be coming back in the future. Very friendly, courteous, and...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Just A Girl Looking For A Ride, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Google Review
- May 19, 2021
Response from the owner Replied: Paul Malinak, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- May 19, 2021
Response from the owner Replied: Chris, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- May 19, 2021
Response from the owner Replied: Catherine Bagwell, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 19, 2021
Very Professional and courteous the whole staff is.
Response from the owner Replied: Matthew Palmiter, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 18, 2021
We recently went to this dealership to look at certified pre-owned mercedes and found a car that we loved. Scott Miller assisted us and we were very pleased with every aspect of our experience. We absolutely love our new (to us) Mercedes and would highly recommend this dealership and Scott Miller!
Response from the owner Replied: Emily Coble, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 18, 2021
Chong was very accommodating, and the service was seamless and efficient. Including, sending a video of the technician going over my vehicle.
Response from the owner Replied: Michael Jones, your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day.
Cars.com Review
- May 18, 2021
Chris as a dealer was amazing at finding the car I was looking for and Michael was great at answering all of my financing questions.
Dealer Replied: Kenny Coppedge, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!
DealerRater Review
- May 18, 2021
We recently went to this dealership to look at certified pre-owned mercedes and found a car that we loved. Scott Miller assisted us and we were very pleased with every aspect of our experience. We absolutely love our new (to us) Mercedes C43 AMG and would highly recommend this dealership and Scott...
DealerRater Review
- May 18, 2021
We recently went to this dealership to look at certified pre-owned mercedes and found a car that we loved. Scott Miller assisted us and we were very pleased with every aspect of our experience. We absolutely love our new (to us) Mercedes C43 AMG and would highly recommend this dealership and Scott...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Debcoble, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 17, 2021
Wow, Im speechless right now. Ive received a phenomenal experience with salesman Chris & Finance manager Eric. Both Chris & Eric helped me get an approval. Because of my fair credit score I didnt have many options. But that didnt intimidate Chris & Eric. They both went above and beyond with...
Response from the owner Replied: Hi Precious Henderson, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
Google Review
- May 16, 2021
Me and my husband came in to look at a car, we saw online. Cassidy did an amazing job showing us the car we were interested it!
Response from the owner Replied: Betty Greco, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- May 16, 2021
Came in looking to trade up. The girl at the front desk, Kylie, was super sweet. She listened and directed me to the right person.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Rought.harrington, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- May 16, 2021
Walked in to look at used cars. Kylie was very helpful and knowledgeable on helping me find the right person to speak with. Thank you
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Mother Of 3, we're glad to hear you enjoyed your visit. We do hope we can be of assistance in the future. Take care!
Google Review
- May 14, 2021
Visited to buy parts. The parts department always does a great job for me. The folks are very helpful and pleasant. Thanks guys!
Response from the owner Replied: Joe Hall, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- May 14, 2021
Love this place friendly helpful , always on top of things
Dealer Replied: Daniel, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Edmunds.com - Sales Review
- May 14, 2021
excellent and friendly service from Sean.
Replied: Hi Richard, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- May 13, 2021
Ryan Smith was awesome to work with purchasing a vehicle! He kept in touch with us and got things done in advance so as to speed up the process as we were on a time frame. Finance was great as they had all paperwork done before entering in to the office. He was precise, informative, and did it all...
Response from the owner Replied: Sabrina Abrams, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- May 13, 2021
Wow! What an unbelievable dealership and atmosphere. Ryan Smith made my experience here the best I have ever had at a car dealership. I have bought many cars in my life but nothing compares to this! He is by far the best salesman I have ever dealt with. Very reliable, knowledgeable and has the best...
Response from the owner Replied: Michael Alexander, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 13, 2021
Kylie was able to get everything handled for me! She was very friendly and helpful. Kylie took the time to answer all my questions and make sure everything was set up. Very welcoming dealership! Thanks for all the help.
Response from the owner Replied: Michael Childers, we are glad we could help! If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- May 13, 2021
My husband and I bought a car and had an amazing experience! Kylie was the one who encouraged us to come to the location and we definitely were not disappointed. She provided amazing service with connecting us to a great salesperson and making sure we had snacks and water. The team brought over a...
Dealer Replied: Jess Covington, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Cars.com Review
- May 13, 2021
My experience here was excellent and super easy made my life very convenient loved working with Kylie she was so helpful and gave the best customer experience
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Teya, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope you have a great day!
DealerRater Review
- May 13, 2021
My husband and I bought a car and had an amazing experience! Kylie was the one who encouraged us to come to the location and we definitely were not disappointed. She provided amazing service with connecting us to a great salesperson and making sure we had snacks and water. The team brought over a...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Jesscarelock, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- May 13, 2021
I would like to submit a 10 Stars for Steve Bixler the gentleman who dropped me off to my home and then delivered my car! What a nice man! And what a super grand surprise receiving my car at home! Thank you Hendrick MB and Thank you Steve! Also a HUGE Thank you to Rebecca Haolu who stuck by me...
kts.525 Replied: Oh my goodness!! Rebecca and Steve are amazing! Thanks again!
Cars.com Review
- May 12, 2021
Kylie was able to get everything handled for me! She was very friendly and helpful. Kylie took the time to answer all my questions and make sure everything was set up. Very welcoming dealership! Thanks for all the help.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Cltdad, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 12, 2021
Best dealership Ive been to in Charlotte, Dallas was very informative and professional. I felt he was genuine about the information he gave me when checking out some of the Mercedes SUVs. Will definitely comeback when I am ready to make the leap to buying luxury! Thanks Dallas!!
Response from the owner Replied: Lynnox Davis, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 12, 2021
I came to look for a new car and had a ton of questions. Dallas was very patient and friendly and took time to answer all of my questions. He explained the car purchasing process very well to me. When I decide what car I want I will definitely be back to purchase from him.
Response from the owner Replied: Breanna Burrage, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 12, 2021
The lot porter David A. Needs a raise! The girls at the front desk Kylie and Sarah are the prettiest receptionists! Ryan was a great salesman! Great experience
Response from the owner Replied: Ben Howard, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- May 12, 2021
Wonderful service! Dallas was AMAZING and made the whole experience worth it! 10/10 recommend!
Response from the owner Replied: Hi Morgan Taylor, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 12, 2021
My salesman Scott Miller was super helpful with the car buying process. He is a very nice and patient person. He went the extra mile to find the right car that was tailored to my own personal needs . Even though I live in another state he still assisted me with no problem at all and communicated...
Response from the owner Replied: Denetrice Wilkins, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 12, 2021
Who knew the car buying experience could still be smooth these days? Even without being completely sure of what I wanted at first, Dallas T took great care of me! He was patient and curteous, not to mention the #s came back in my favor .Exceptional service guys!
Response from the owner Replied: Damari Withers, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DealerRater Review
- May 12, 2021
Kylie was able to get everything handled for me! She was very friendly and helpful. Kylie took the time to answer all my questions and make sure everything was set up. Very welcoming dealership! Thanks for all the help.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Mchilders2323, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- May 12, 2021
Ricky was amazing help!
Response from the owner Replied: Hi Cashlee Pyle, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- May 12, 2021
Cassidy did a great job showing me the features on my car
Response from the owner Replied: Hi Seth Howell, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- May 11, 2021
Great dealership! Cassidy had the best customer service! 10/10 recommend!
Response from the owner Replied: Hi Cory Goldsmith, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 11, 2021
Me and my fianc have been looking at new cars, not only was I blown away with all my options but Ryan was more than what we expected. We have never had a better experience at a dealership. Sending all my friends to Ryan when it is time for a new car!
Response from the owner Replied: Annamarie Harrell, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 11, 2021
This was my second Mercedes Benz purchase. My salesperson Sean Bittner was great. He listened to what I was looking for and needed in a car. He recommended the car I ended up purchasing. 2021 CLA 45 AMG. I couldnt be more excited for the car. Sean was knowledgeable and answered all my questions. I...
Response from the owner Replied: Nick Drozd, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 11, 2021
Best dealership in town. They made sure their customers are well taken care of, thx you guys for the great service.
Response from the owner Replied: Carlos Horton, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 11, 2021
Amazing Dealership!! Thanks to Cassidy for the amazing help. Highly recommend Hendrick motors of Charlotte with My friends and family.
Response from the owner Replied: Romualdo Castro, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 10, 2021
Great dealership! Cassidy was amazing with helping me find what I really wanted!
Response from the owner Replied: Caroline Batson, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- May 10, 2021
Great dealership! Cassidy helped me with everything I needed!
Response from the owner Replied: Hi Bryan Wilhite, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- May 10, 2021
Thk u for your exquisite service on my cls 550 the service manager is the best 5/10/2021
Response from the owner Replied: Henry Mason, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- May 10, 2021
Excellent dealership. Cassidy was warm, patient, knowledgeable and helpful!
Response from the owner Replied: Melissa Rice, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- May 10, 2021
I was blown away by the customer service provided by Cassidy and Ryan. They did such a great job with helping me find my car. Very knowledgeable, professional and welcoming. Thank you so much for helping me!
Response from the owner Replied: Hi Laura Mclain, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 10, 2021
Cassidy did a great job helping me get some of the tech sorted out on my car. I was having trouble and she definitely made things a whole lot easier. Thanks so much!
Response from the owner Replied: Colby Maxwell, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 10, 2021
Stellar service from Cassidy, she helped me to connect my phone to my car! Ryan also approached me to ask if I needed help, and was amazing at showing me cars!
Response from the owner Replied: Hi Russ Jones, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- May 10, 2021
Cassidy did a great job showing me the features of the car and how everything worked. Very smooth process.
Response from the owner Replied: Andrew Garrett, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- May 10, 2021
Great experience from a great team! Love my car and all the help to get settled in. Cassidy was a wonderful help getting the technical things set up like my Bluetooth, etc. Very satisfied!
Response from the owner Replied: Madison Buzzeo, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- May 10, 2021
Loved the bright smiling faces as I walked in! Cassidy was exceptional at helping me and my husband with the features in my car!
Response from the owner Replied: Hi Scarlet Jones, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 10, 2021
Our experience with Hendrick Motors has been off the charts stellar. The service is bar none, the people are kind and incredibly customer-oriented and their cars are fairly priced. We thoroughly enjoyed working with Cassidy! I highly recommend them.
Response from the owner Replied: Hi Diana Henderson, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 10, 2021
Superb customer service. Cassidy is very helpful and was willing to answer questions in-person and several phone follow-ups. Thanks!
Response from the owner Replied: Christopher Yates, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- May 07, 2021
Great service. They worked with my needs and didnt simply try to make a sale. Superior experience!
Response from the owner Replied: Hi Chris Bost, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Google Review
- May 07, 2021
Ryan, Michael and Fred were very professional and helpful in getting me into and connected with my 1st fancy car! Thank you all!!!! I LOVE my new Mercedes!!
Response from the owner Replied: Paula Helm, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Cars.com Review
- May 07, 2021
Awesome service, friendly staff and professionalism.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Lanre, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Google Review
- May 06, 2021
Bought the car site unseen. It was exactly as advertised. Ryan Smith was extremely helpful. Paperwork was ready when we got there. Quick and efficient. Ryan even gave us his number and told us to call anytime. Driving back to Atlanta with the car Ryan called to check on us.
Response from the owner Replied: James Matznick, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.
DealerRater Review
- May 06, 2021
Ricky did a great, courteous job helping get the things done to my older Mercedes GLK350. Very honest, like everyone I have dealt with there.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Lisa, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
Google Review
- May 05, 2021
Response from the owner Replied: Susan Baldwin, we really appreciate your positive review! Thank you for the 5-star rating!!!
Google Review
- May 05, 2021
Response from the owner Replied: Dan Gilmartin, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- May 05, 2021
My visit was pleasant as always.
Response from the owner Replied: Robert Doerr, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
Google Review
- May 03, 2021
Chriss Buzan from Motors of Charlotte- Mercedes Benz, really helped me out and worked hard with me to find what I wanted.
Response from the owner Replied: Qt Pettygang, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- May 03, 2021
I highly recommend Chris Buzan @Hendrick Motors of Charlotte, We first visited BMW Hendrick and the sales person was the worst, awful customer service, but then we met Chris at Mercedes Benz and it was amazing, he really put in a lot of work to help us find what we wanted, we ended up wanting a...
Response from the owner Replied: Mike Savage, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 03, 2021
Wow, wow, wow!! All I can say is Scott Miller set the bar for the car buying experience. I have bought MANY new cars over the years. I hate the process or I did until Scott brought me the car to test drive, negotiated the deal, and brought the paperwork and my new car 20+ minutes away back to my...
Response from the owner Replied: Julie Bateman, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We do hope we can be of assistance in the future. Take care!
DealerRater Review
- May 03, 2021
Wow, Scott Miller and the folks at Hendrick Mercedes set the bar for buying experience. I will give them my business again. They made it easy. I never had to leave the house!!
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Jbateman1, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
DealerRater Review
- May 03, 2021
I had heard years ago that you could take your car there in perfect shape and come out with your car trashed. I had just gone there for a quick, ck the fluids & came out 2 hrs later being told I had oil leaks all over, never have seen it drop of oil before & w/200 miles on my last chg saying I...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. We don't have a Chelsea that works at this location so we would like to get this sorted out! At your convenience please reach out to Sarah Kinard at 704-972-5296. We look forward to hearing from you soon.
Google Review
- May 02, 2021
Response from the owner Replied: Andy Saksa Jr, thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 02, 2021
Response from the owner Replied: Mark Coltrin, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 02, 2021
Response from the owner Replied: Teresa Murray, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- May 02, 2021
Response from the owner Replied: Staci Whitlow, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- May 02, 2021
Response from the owner Replied: Uriah Jackson, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
Google Review
- May 02, 2021
Response from the owner Replied: Beverly Austin, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- May 02, 2021
Response from the owner Replied: Melissa M Lagrant, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
Google Review
- May 02, 2021
Response from the owner Replied: Volodia Wdc, thank you for the high star rating! We can't wait to see you again, have a great day.
Google Review
- May 02, 2021
Response from the owner Replied: Jeff Shetzich, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 02, 2021
Response from the owner Replied: Dianne Trufant, thank you for the high star rating! We can't wait to see you again, have a great day.
Google Review
- May 02, 2021
Response from the owner Replied: Shuzhou Ouyang, thank you for the high star rating! We can't wait to see you again, have a great day.
Google Review
- May 02, 2021
Response from the owner Replied: Nick Tyson, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
Google Review
- May 02, 2021
Response from the owner Replied: Dyizzy Yizzy, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- May 02, 2021
Response from the owner Replied: Daniel Walter, thank you so much for your high rating! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 02, 2021
Response from the owner Replied: Onome Grant, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- May 02, 2021
Response from the owner Replied: John Taylor, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 02, 2021
Response from the owner Replied: Kendra Butler, we really appreciate your positive review! We can't wait to see you again, have a great day.
Google Review
- May 02, 2021
Response from the owner Replied: Chandrasekhar Chekuru, thank you for the high star rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 02, 2021
Response from the owner Replied: Hello Cornelius Atkinson, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 02, 2021
Response from the owner Replied: The Cotes, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 02, 2021
Response from the owner Replied: Bruce Bailey, thank you for the high star rating! If you have any further questions, please don't hesitate to reach out!
Google Review
- May 02, 2021
Response from the owner Replied: John Clay, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- May 02, 2021
Rebecca always gives us A-1 service at Hendricks Motors of Charlotte
Response from the owner Replied: Richard Mcdonald, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Please let me know if there is ever a way that I can be of assistance to you!!! All The Best, Sarah Miller Client Relations
Google Review
- May 02, 2021
Courtney was professional, "customer first" and caring - just great. Very diligent!
Response from the owner Replied: Kim Fadel, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz!
Google Review
- May 02, 2021
Great service
Response from the owner Replied: Spencer Green, we really appreciate your positive review! We can't wait to see you again, have a great day.
Google Review
- May 02, 2021
Excellent service!
Response from the owner Replied: Ned Narang, thank you so much for your high rating! We can't wait to see you again, have a great day.
Google Review
- May 02, 2021
Hendricks Mercedes Service Department is All-Star...better than 5 stars! Their express service is perfect for the busy person who just doesnt want to have to deal with picking up and returning a loaner! When they say that it will only take an hour...they mean it! I have used their competitors ...
Response from the owner Replied: Hi Ginny Johnston, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! I'll pass your kind words along to David and our service manager TIm :) It's feedback like this that helps to keep us motivated! We appreciate you!
Google Review
- May 02, 2021
I had a great experience
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
Google Review
- May 02, 2021
Very good experience on Service matters. Ray Killian
Response from the owner Replied: Hi Ray Killian Jr, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- May 02, 2021
Excellent experience! Thanks Scott ... and to all the Hendrick team!
Response from the owner Replied: Steven Bragdon, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- May 02, 2021
Update: 4/2/21: We ultimately were not happy with the purchase of our pre owned GLS450. The dealership went out of their way to make sure we could get into something we were happy with 3 months later. We are happy new owners of a 21 GLE350. Shout out once again to Wale, Michael, Fred and Chris the...
Response from the owner Replied: Maz Woods, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! It was such a pleasure working with you and Jonathan! We can't wait to see you again, have a great day.
Google Review
- May 02, 2021
Great customer service and waiting room amenities!
Response from the owner Replied: Michael Hagee, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
Google Review
- May 02, 2021
Quick and professional curious service.very pleasant experience.
Response from the owner Replied: Hi Keith Sanders, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
Google Review
- May 02, 2021
Great service. Thanks Chris Biche and David Vaughn!
Response from the owner Replied: Karl Ham, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! Thank you, and have a fantastic day!
Google Review
- May 02, 2021
Tyler A and Cassidy and hunter were amazing
Response from the owner Replied: Cj Pavlish, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- May 02, 2021
Courtney was a pleasure to work with. She epitomizes Mercedes Benz quality.
Response from the owner Replied: Steve Fink, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 02, 2021
I would give Chong at the dealership a top review - very professional and communicative -
Response from the owner Replied: Robin Gershen, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 02, 2021
Mr. Lee was exceptional. I'll ask for him at future visits
Response from the owner Replied: Hi William Ingram, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
Google Review
- May 02, 2021
Went in to ask a question to services, the guy looked at me like I had three heads. I'm sure if i was there to buy a car they would have been happy to help.
Response from the owner Replied: Uchenna Iruka, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704.972.5296. We look forward to hearing from you soon.
Google Review
- May 02, 2021
Ryan Smith was fantastic to work with, very responsive and knows how to provide stellar customer service. Thanks Ryan!
Response from the owner Replied: Hi Pushpit Thohan, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to see you soon!
Google Review
- May 02, 2021
Great experience, Ricky helped me get in and out quickly! Will be back again.
Response from the owner Replied: Edith Carmona, we're glad to hear you enjoyed your visit. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- May 02, 2021
GHETTO BENZ OF CHARLOTTE LAZY SERVICE PPL LAZY MANAGEMENT LAZY SELLS I RECOMMEND MERCEDES BENZ OF SOUTH CHARLOTTE THEY ONLY CHARGE 99.00 FOR diagnostic ... I PAID 156.00 at HENDRICK
Response from the owner Replied: We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Sarah Kinard at 704-972-5296. We look forward to hearing from you soon.
Google Review
- May 01, 2021
Had a wonderful experience here getting my S Class. My salesman Chris, was great throughout the process of finding me the vehicle I was looking for. Definitely would recommend them to anyone looking for a car!
Response from the owner Replied: John C, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 01, 2021
I bought my third Mercedes from Hendrick today. Chris Buzan is a fabulous contact,, knowledgeable and helpful with no pressure. Fred Dagenhard also provided expert technical support. This is a fabulous place to buy a top notch car.
Response from the owner Replied: Hi Laura Shubert, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 30, 2021
THIS DEALERSHIP IS THE BEST OF THE BEST!!!!!!I had purchased a vehicle from dealership on 4/26/2021. I had the pleasure of being assigned to Salesperson Camden Porta who was the BEST by the way from Start to finish. His communication was like no other I've EVER experienced he responded to my text or...
Response from the owner Replied: Gerard Julius, thank you for your kind review; we are happy to pass along your comments to Cam, Noel and the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- April 30, 2021
Ricky Whitten was a great help. Definitely recommend him to anyone looking for service work. Best experience from a dealership Ive had.
Response from the owner Replied: Sam Crowe, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 30, 2021
Called about getting my c63 amg serviced. Ricky whitten provided me with first class service and had experience and knowledge about my vehicle. I will definitely be coming in and talking to Ricky in person.
Response from the owner Replied: Hi Low Standards Garage, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Google Review
- April 30, 2021
My mother had some complications with her new GLB and Ricky Whitten was readily able to help us identify the new features on it since she upgraded from her previous lease and was very patient with us and all of the questions we had! Mercedes always has the best customer service!
Response from the owner Replied: Hi Frony Media, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 30, 2021
Great experience from Ricky Witten! made everything painless and easy! 10/10 would recommend to a friend!
Response from the owner Replied: Gary Roop, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! Thanks again for the recommendation, and have an amazing day!
Google Review
- April 29, 2021
The staff was professional and took care of my car. The location is convienent for me. Countney was very helpful.
Response from the owner Replied: Libba Gaither, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- April 29, 2021
Car was in shop for 6 days loaner was denied .initial assessment was changed after three days . Courtney was courteous and explained well
Response from the owner Replied: Raj Agrawal, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Google Review
- April 29, 2021
The staff was very nice and my guy Tristan took great care of me and definitely helped me tremendously. I could not thank him enough and I will definitely go back for any service needs on my vehicle.
Response from the owner Replied: Andrew Moxley, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- April 29, 2021
I came into Mercedes Benz on Saturday. Kylie let me know that they were waiting on a salesperson to become free to help me. The front desk was very nice while I was waiting and offered me drink and snack. They ended up not having the vehicle I was looking for but I will definitely keep them in mind...
Response from the owner Replied: Monte Harrington, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!
Google Review
- April 29, 2021
Just purchased a beautiful Mercedes from Hendrick Motors. I can't say enough about this dealership. It's beautiful and everyone is very nice.Our salesman, Chris Buzan, was extremely helpful listening to what I wanted and finding the right car. He didn't even hesitate when I changed my mind between...
Response from the owner Replied: Hi Dawn, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 28, 2021
My experience at Hendrix motors Mercedes of Charlotte was Best experience I ever had in a car dealership by far. From the first day I stepped inside was greeted by one of the best salesman Ive ever worked with, his name is Ryan Smith excellent character and very knowledgeable was very helpful in...
Response from the owner Replied: William Duarte, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Thanks again for the recommendation, and have an amazing day!
Cars.com Review
- April 28, 2021
Everyone was very courteous and extremely interested in helping us decide exactly what wanted. There was no push and staff was very patient. It was a very pleasant experience.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Allen Whitesell, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Edmunds.com - Sales Review
- April 28, 2021
From the receptionists to the final paperwork being done was a amazing process. Wale did a excellent job and my the process effortless and he went the extra mile to make the sale happen I am very pleased with the experience.
Replied: Lah0015, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Cars.com Review
- April 28, 2021
Wale shoetan is amazing! The whole experience is great from the receptionists to the final paperwork being done.
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Hi Leon, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Cars.com Review
- April 28, 2021
Very professional and friendly staff that made the buying experience very pleasant
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Carfan, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.
DealerRater Review
- April 28, 2021
make an agreement to purchase a car and then the salesman Elkin said he is going to sell it to somebody else that was in a few minutes different without telling me why I asked for his manager his name is Noah he have an attitude I will never buy from them anymore
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Aalnamer1, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704.972.5296, we look forward to hearing from you soon.
Google Review
- April 27, 2021
I was welcomed by the lovely Kylie at the front desk. She was very sweet and helpful.
Response from the owner Replied: Kristine Rought, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- April 27, 2021
I was welcomed by the lovely Kylie at the front desk. She was very sweet and helpful.
Google Review
- April 26, 2021
Our experience at HendricksMotors of Charlotte was amazing! The reason for that was our service rep Michael Ortega, what an amazing young man that any mother would be proud to call her son. He was kind, very professional and honestly I just cant say enough. He is the reason I will never own any...
Google Review
- April 26, 2021
Ryan at the Mercedes dealership is the best. He will do everything in his power to make you leave happy.
Response from the owner Replied: Cindy Veal, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- April 26, 2021
I highly recommend RYAN @ Hendrick Motors of Charlotte!. I found my CLA online at a Cary location. Ryan is the first person I spoke to when I called the Charlotte location for assistance. He handled the transfer process in a sincere professional manner. He provided a timeline and responded to all...
Response from the owner Replied: Carol Gray, we are glad we could help! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 26, 2021
My wife and I ended up purchasing our GLS450 here and could not have been happier with the experience. Ryan Smith was a great advisor and we felt very comfortable with his knowledge and guidance through the process. They have a great inventory of vehicles and my wife got exactly what she wanted.I'll...
Response from the owner Replied: Hi Brad Forbis, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We can't wait to see you again, have a great day!
Google Review
- April 26, 2021
Our experience at HendricksMotors of Charlotte was amazing! The reason for that was our service rep Michael Ortega, what an amazing young man that any mother would be proud to call her son. He was kind, very professional and honestly I just cant say enough. He is the reason I will never own any...
Response from the owner Replied: Hi Edward Mcguire, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 26, 2021
I had such a good experience with this dealership. I worked with Chris Buzan and he was so helpful and not pushy. The whole team at this dealership was amazing...and the experience was easy breezy. I had a strange issue happen with my trade-in and they helped me resolve it, and I am so grateful. ...
Response from the owner Replied: Kristen Foxx, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 26, 2021
Wonderful experience . Dallas our salesman was super. He gave us options on our trade. Was super professional and kind to us. He made us feel special. Also the man that did our paperwork was truly exceptional. He was through, explained everything sober understood and was fast. Overall exceptional...
Response from the owner Replied: Hi Michael Banner, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 26, 2021
Ryan Smith is the client advisor who helped me with a new vehicle purchase. I spoke to him before meeting a few hours later, and when I arrived at the dealership he already had my current vehicle appraised and had two new Mercedes GLEs with almost my exact specifications waiting for me two test...
Response from the owner Replied: Patrick Shevlin, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- April 26, 2021
Ask about tires before making your purchase and see if sales has the same answer as service. Making my purchase was perfect! My complaint is specific after one year. Ive recently learned that this Mercedes dealership claims that tires will only last one year (12,000 to 14,000 miles).4/23 Im updating...
Response from the owner Replied: We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Sarah Kinard at 704-972-5296. We look forward to hearing from you soon.
Google Review
- April 26, 2021
So happy. We just purchased our second car from Hendrick. Chris Buzan, our salesman listened to our interests, needs, and preferences and found the perfect car for us. Michael Fargas,, in finance, was thorough and made the purchase run smoothly.We highly recommend Hendrick Motors MB. Great...
Response from the owner Replied: Fo, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 26, 2021
Chong was a great service provider. Everything went smoothly as promised. I would highly recommend him as the "go to guy" at Hendricks Mercedes.
Response from the owner Replied: Clifton Jenkins, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 26, 2021
It was wonderful experience working with Mr.Ryan and he is one of the best made myself very comfy and did excellent job on getting my GLC 43 AMG. Appreciate and I wish him good luck on all his future assignments. And I wish congrats for him going to be super hero for his upcoming baby girl in next...
Response from the owner Replied: Rajaram Karuppiah, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- April 26, 2021
I came in like a deer in the headlights and Kylie-Rose Cook was so helpful. She directed me to the appropriate place.
Response from the owner Replied: Gerame Allison, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- April 25, 2021
Ryan Smith is the client advisor who helped me with a new vehicle purchase. I spoke to him before meeting a few hours later, and when I arrived at the dealership he already had my current vehicle appraised and had two new Mercedes GLEs with almost my exact specifications waiting for me two test...
Cars.com Review
- April 25, 2021
Ryan Smith was my client advisor. Before I arrived at the dealership he did a great job of finding two GLEs with almost my exact specifications and had my trade-in vehicle already appraised. He is prompt, courteous, pleasant and knowledgeable, I would definitely work with him again, and would...
Hendrick Motors of Charlotte - Mercedes-Benz Replied: Patrick, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 24, 2021
So happy. We just purchased our second car from Hendrick. Chris Buzan, our salesman listened to our interests, needs, and preferences and found the perfect car for us. Michael Fargas,, in finance, was thorough and made the purchase run smoothly.We highly recommend Hendrick Motors MB. Great...
Google Review
- April 24, 2021
It was wonderful experience working with Mr.Ryan and he is one of the best made myself very comfy and did excellent job on getting my GLC 43 AMG. Appreciate and I wish him good luck on all his future assignments. And I wish congrats for him going to be super hero for his upcoming baby girl in next...
Cars.com Review
- April 24, 2021
I enjoy the experience every time I go to repair shop and Michael Ortega is a great guy with which to work.
Dealer Replied: Jeff Mitchell, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.
Google Review
- April 23, 2021
Wonderful experience . Dallas our salesman was super. He gave us options on our trade. Was super professional and kind to us. He made us feel special. Also the man that did our paperwork was truly exceptional. He was through, explained everything sober understood and was fast. Overall exceptional...
Response from the owner Replied: Hi Michael Banner, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 23, 2021
I highly recommend RYAN @ Hendrick Motors of Charlotte!. I found my CLA online at a Cary location. Ryan is the first person I spoke to when I called the Charlotte location for assistance. He handled the transfer process in a sincere professional manner. He provided a timeline and responded to all...
Response from the owner Replied: Carol Gray, we are glad we could help! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 23, 2021
Ask about tires before making your purchase and see if sales has the same answer as service. Making my purchase was perfect! My complaint is specific after one year. Ive recently learned that this Mercedes dealership claims that tires will only last one year (12,000 to 14,000 miles).4/23 Im updating...
Response from the owner Replied: We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience please reach out to Sarah Kinard at 704-972-5296. We look forward to hearing from you soon.
Google Review
- April 22, 2021
Chong was a great service provider. Everything went smoothly as promised. I would highly recommend him as the "go to guy" at Hendricks Mercedes.
Response from the owner Replied: Clifton Jenkins, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 21, 2021
Ryan Smith was fantastic to work with, very responsive and knows how to provide stellar customer service. Thanks Ryan!
Response from the owner Replied: Hi Pushpit Thohan, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz! We hope to see you soon!
Google Review
- April 21, 2021
Went in to ask a question to services, the guy looked at me like I had three heads. I'm sure if i was there to buy a car they would have been happy to help.
Response from the owner Replied: Uchenna Iruka, At Hendrick we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call Sarah Kinard at 704.972.5296. We look forward to hearing from you soon.
Google Review
- April 21, 2021
I came in like a deer in the headlights and Kylie-Rose Cook was so helpful. She directed me to the appropriate place.
Response from the owner Replied: Gerame Allison, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- April 21, 2021
Ryan at the Mercedes dealership is the best. He will do everything in his power to make you leave happy.
Response from the owner Replied: Cindy Veal, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Google Review
- April 21, 2021
I had such a good experience with this dealership. I worked with Chris Buzan and he was so helpful and not pushy. The whole team at this dealership was amazing...and the experience was easy breezy. I had a strange issue happen with my trade-in and they helped me resolve it, and I am so grateful. ...
Response from the owner Replied: Kristen Foxx, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!