Cars.com Review
- June 04, 2021
Mohammed did a great job analyzing the issue and arranging for the prompt repairs to the fan that had disintegrated due to a mouse nest. Mercedes even installed a mesh filter to prevent incursions in the future.
Kason Hudman Replied: Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Prime Motor Cars, and we will certainly let Mohammed know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!
Cars.com Review
- May 28, 2021
Mohammad was great to work with, informative, clear and friendly. He made the service experience pleasurable. I would recommend this dealership to a friend. Great job
Kason Hudman Replied: John, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Prime Motor Cars, and we will certainly let Mohammad know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!
Cars.com Review
- May 06, 2021
I called Scott a few weeks before we set up an appointment. I left my van for 3 nights and picked it up later in the week. Thanks, Scott. Nice Job!
Emily Keenan Replied: Thank you for the great review, Bill! We appreciate your support and are thrilled to hear that Scott went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back at Prime Motor Cars!
Cars.com Review
- May 05, 2021
Only people who work on my Smart Always personable and professional staff Always well taken care of Would recommend to any Mercedes owner for their repairs or service
Rachel Therrien Replied: Joseph - thank you for the outstanding review and for trusting Prime Motor Cars with the care of your Mercedes. We are grateful to have earned your business and look forward to working with you again in the future!
Cars.com Review
- April 28, 2021
Just purchased my new 2021 250 CLA this past week from Prime Motor Cars, and I couldnt be happier with the services and the professionalism I have been welcomed with. I only went to test drive the car but I ended up leaving home with it a few hours later. Robert, the manager was very welcoming and...
Kason Replied: Theo, thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Prime Motor Cars, and we will certainly let Robert and Sam know that you appreciate their help. We are proud that we earned your business, and we hope that you continue to enjoy your new 2021 Mercedes-Benz CLA 250!
Cars.com Review
- April 27, 2021
Awesome and very quick service!!!!! They make the Mercedes brand what it is!! I highly recommend having your Mercedes Benz serviced here! I will come back to buy one here!
Abby Leathers Replied: Dean, we are thrilled that our team made your recent service experience so top-notch! Thank you for your continued business and your kind review of Prime Motor Cars. See you next time!
Google Review
- April 16, 2021
Excellent service. Adam helped me understand the issues with my vehicle and offered options to both resolve the current problems and to get the vehicle back to tiptop performance. He was both knowledgeable and personable. I highly recommend bringing your Mercedes to Prime... be sure to ask for Adam!
Response from the owner Replied: David, we are thrilled that Adam took such excellent care of you and your vehicle! Thank you for choosing Prime Motor Cars for your service needs. Drive safely!
Google Review
- April 14, 2021
Maintenance was completed on time with courtesy, efficient service from Mohammed
Response from the owner Replied: Thank you for the great review, Frank! We appreciate your support and are happy to hear that Mohammed earned your five stars. Drive safely, and we hope to see you again at Prime Motor Cars!
Google Review
- April 14, 2021
Prompt, through service with excellent attention to all the customers needs!
Response from the owner Replied: Lori, we are grateful to have you as a customer here at Prime Motor Cars! Thank you for your business and kind review.
Google Review
- April 13, 2021
Prime Motor Cars has performed warranty and no warranty work on my Mercedes Sprinter. Their work is superb and they always explain what the service entails. Scott, the service manager, goes out of his way to make sure the vehicles service is completed in a timely manner.
Response from the owner Replied: Thank you, Rob, for leaving Prime Motor Cars a review! We're grateful for your confidence in us and we look forward to taking care of you in the future!
Google Review
- April 13, 2021
3/10/2021Another service completed at 35000 miles. Also had emissions campaign completed. The work was completed when I was told it would be. Scott and the team did well updating me as work progressed. Also pointing out some items the may require attention in the near future.Service appointment...
Response from the owner Replied: Tom, we really appreciate the positive feedback. It is gratifying to know that our team always takes such great care of you and we look forward to seeing you next time. Thank you from all of us at Prime Motor Cars!
Google Review
- April 12, 2021
The Service Team at Prime Motor Cars is world class. They set a high bar for themselves and then blow it away. All of the people are dedicated, super straightforward, honest and solution-oriented.
Response from the owner Replied: Thank you, Brian, for leaving us a review! It made our day to see that our Prime Motor Cars team always takes care of you!
Google Review
- April 09, 2021
Fast, experienced, great customer service. 5 stars all the way.
Response from the owner Replied: Robert, we are thrilled to see the positive feedback. Thank you for choosing Prime Motor Cars!
Google Review
- April 08, 2021
Terrific customer service, competent technicians and a knowledgeable and helpful service advisor. Could not be more pleased.
Response from the owner Replied: Karl, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Prime Motor Cars, and if you ever need anything else, don't hesitate to come back and see us again!
Google Review
- April 08, 2021
We had two recalls taken care of on time. We were given accurate information and you did everything when promised. Thanks! Were off on our road trip feeling safe and secure!
Response from the owner Replied: Valerie - Thank you for the wonderful review! We appreciate you coming to Prime Motor Cars for your recall repairs and are glad that you feel safe out on the roads. Enjoy your weekend!
Google Review
- April 06, 2021
Was stranded on way to Portland as our car broke down. Was able to drop the car off on a Saturday and car was fixed in 3 days. Expensive bill but Adam helped us as much as he could. So far car is doing well.
Google Review
- April 06, 2021
Mohamad is great tells you everything going on made sure I got what I needed done as fast as he could
Response from the owner Replied: Joe, we appreciate your kind review of Mohamed. Thank you for choosing Prime Motor Cars!
Cars.com Review
- April 06, 2021
Excellent experience at this dealership as always. Everything went well. The car problem was explained and the services was performed as promised. The rep also followed up to see if everything was ok.
Abby Leathers Replied: Thank you for your continued support of Prime Motor Cars! We are thrilled that you were so well taken care of by our team and we look forward to assisting you next time.
Google Review
- April 05, 2021
Excellent service experience at Prime Mercedes in Scarborough ME
Response from the owner Replied: We appreciate the positive feedback, Floyd! Thank you for trusting Prime Motor Cars with your repair and maintenance needs!
Google Review
- April 05, 2021
I purchased a used Airstream from Prime Motors Scarborough. I have worked with Scott Joy's regarding warranty issues, regular maintenance, and most recently a recall regarding emissions. Scott is always on top of everything. He has followed through and communicated on all aspects and it has been a...
Response from the owner Replied: Hi Andy - Thank you for taking the time to review us! It is our goal to make the purchasing process go smoothly, and it is wonderful to hear that this was reflected in your time working with Scott. Drive safely, and we hope to see you back at Prime Motor Cars down the road!
Google Review
- April 05, 2021
Mohammed The service manager was extremely flexible and helpful. He makes my stay there very smooth and took care of everything. Thank you So much and keep the good job!
Response from the owner Replied: George - Thank you so much for taking time to commend Mohammed! We are delighted to hear that he made your recent visit with us five-star worthy. Enjoy your week!
Google Review
- April 05, 2021
I was visiting family in Maine from North Carolina and my check engine light came on in my Mercedes CLS550. This happened on a Friday afternoon and I was needing to driving back home to NC that Sunday. The service center was fully booked through the weekend, but Adam made sure I was taken care of! I...
Response from the owner Replied: Sarah, we are delighted that Adam and the team went above and beyond to get you safely back on the road in no time! Thank you for giving Prime Motor Cars your business and glowing feedback. Have a wonderful day!
Cars.com Review
- April 05, 2021
Able to have Mercedes and Airstream work at same location. Very helpful. Everything explained. Courteous. Wish all places treated everyone with this much respect and courtesy
Kason Replied: Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Prime Motor Cars, and if you ever need anything else, don't hesitate to come back and see us again!
Google Review
- March 25, 2021
Met promptly. All work to to great satisfaction.
Response from the owner Replied: We love to see great reviews. Thank you for reviewing Prime Motor Cars, Scott!
Google Review
- March 20, 2021
Response from the owner Replied: Hi Floyd. We appreciate you taking the time to leave Prime Motor Cars a review, thank you!
Google Review
- March 18, 2021
Response from the owner Replied: Doug, thank you for leaving us your positive feedback. -Prime Motor Cars Team
Google Review
- March 18, 2021
Response from the owner Replied: Thanks for leaving Prime Motor Cars a review, have a great day Corinne!
Google Review
- March 18, 2021
The service manager for commercial vehicles, Scott Joys is an absolute pleasure to work with. I have 3 Sprinter vans that are the life blood of my small business, not only does Scott come through when it comes to getting my vans back on the road ASAP, he also makes sure Im not overcharged or charged...
Response from the owner Replied: Emmy - Thank you for the great review! We appreciate your business and are thrilled to hear that you had such as successful experience working with Scott. Drive safely in your Mercedes-Benz Sprinters, and we are looking forward to seeing you again down the road! - The Prime Motor Cars team
Google Review
- March 17, 2021
Great all around service and knowledgeable staff. Always a fast and easy experience!! 10/10
Response from the owner Replied: Anthony, thank you for your continued support of Prime Motor Cars! We are happy to hear that our team always takes such great care of you and we look forward to assisting you next time.
Google Review
- March 16, 2021
Spencer and the team were helpful and supportive from the moment I walked in to when I left in my new car a day later. No questions unanswered and no details left out, made it a great experience!
Response from the owner Replied: Eric - Thank you for the great feedback! Hearing that you had such an exceptional experience working with Spencer made our day. Drive safely in your new vehicle, and congratulations! We hope to work with you again at Prime Motor Cars!
Google Review
- March 12, 2021
Response from the owner Replied: We cant thank you enough for the excellent review of Prime Motor Cars, Eric!
Google Review
- March 12, 2021
Great experience from start to finish with Spencer on an out of state delivery. From personalized videos to frequent and effective communication throughout the process, would certainly recommend (and do it again)
Response from the owner Replied: Rick, it was our pleasure doing business with you! Thank you for choosing Prime Motor Cars, and for taking the time to recommend our team. Safe travels!
Google Review
- March 11, 2021
Just got my Mercedes GLA and I love it so much! The entire sales team seemed very friendly and welcoming. My salesman, Roger, was incredible. He made my parents and I feel comfortable and provided a perfect buying experience!! He was willing to help and even delivered it to us! He was one of the...
Response from the owner Replied: Congratulations on your new Mercedes-Benz GLA, Hannah! We are happy to hear that Roger and our team made your purchase experience so stellar. Thank you for choosing Prime Motor Cars!
Google Review
- March 10, 2021
Response from the owner Replied: It was our privilege to serve you, thanks so much! - Prime Motor Cars Team
Google Review
- March 06, 2021
Response from the owner Replied: Thanks a million, from the Prime Motor Cars Team!
Google Review
- March 04, 2021
Im satisfied that I received first class treatment and service for my Benz.
Response from the owner Replied: Thank you for your business and kind review, Steve. We look forward to welcoming you back to Prime Motor Cars next time!
Google Review
- March 04, 2021
Response from the owner Replied: All of us at Prime Motor Cars appreciate great reviews, thank you!
Google Review
- March 04, 2021
This is an exceptionally well organized Mercedes dealer. I found a C300 Cab I liked on the CarGurus website, and worked with master sales person Mark Watson to get a good deal on it. I flew up to Maine, drove it, loved it and ninety well orchestrated minutes later drove it home. Despite their...
Response from the owner Replied: Jeff - thanks for leaving us a review! We're so glad to hear that our team helped you into the right vehicle and that the sales experience was so seamless. On behalf of everyone at Prime Motor Cars, safe travels!
Google Review
- March 03, 2021
Fairly priced, prompt and exceptional service. Would definitely recommend their service department as I cant speak to the other departments
Response from the owner Replied: Seth, we are grateful for your business and your recommendation of our service team! Thank you from all of us at Prime Motor Cars.
Google Review
- March 03, 2021
Very pleased. Salesman Spencer Roe did an excellent job. Out of state cars sales are difficult but he stayed very involved and got it done.
Response from the owner Replied: We're thrilled to hear that Spencer went above and beyond to help the car-buying process go off without a hitch, Terry! Thank you for trusting Prime Motor Cars with your business, and congratulations on your new vehicle!
Google Review
- March 02, 2021
Amazing people work there , five star all day.
Response from the owner Replied: Hi Alexey. Thank you for the fantastic review of Prime Motor Cars!
Google Review
- February 25, 2021
Response from the owner Replied: Here at Prime Motor Cars we always value and appreciate our customers feedback. Thank you Diana!
Google Review
- February 20, 2021
Response from the owner Replied: Thank you for sharing your positive experience with Prime Motor Cars, Linda!
Google Review
- February 19, 2021
The people at Prime were all courteous and helpful. They answered my questions. Timely and satisfactory service.
Response from the owner Replied: We are delighted to hear from you, Edward. Thank you for the great review of Prime Motor Cars!
Google Review
- February 19, 2021
Response from the owner Replied: Harry, thank you for leaving Prime Motor Cars your positive feedback.
Google Review
- February 18, 2021
Response from the owner Replied: Thank you so much, John!
Google Review
- February 18, 2021
Would definitely recommend to anyone who owns a Mercedes to go here for service. Came in just for a simple oil change and left with a full 40,000 mile service for free. They could have just charged me for an oil change and let me go but they went above and beyond letting me know that the previous...
Response from the owner Replied: Alexander - We truly appreciate your recommendation and are so happy to hear that your recent visit was such a success. It means a lot that you would say our team went "above and beyond" to assist you. Thank you so much for allowing us the chance to earn your business! We look forward to working together in the future. - Prime Motor Cars team
Google Review
- February 18, 2021
They wouldve gotten a higher score but I DID NOT like being informed via email as to all that my vehicle needed and then that was how i was supposed to pick what I wanted to do without speaking to someone.I have no problem with technology. But when the work wouldve totaled up to $11,000.00 in...
Google Review
- February 15, 2021
Prompt and professional service. Appreciated the phone call to remind me of a due recall and easy service scheduling. Ive been quite pleased with this dealership from purchase to vehicle maintenance.
Response from the owner Replied: We're so grateful to have you as a loyal customer, Gary! It's always a pleasure doing business with you. Thank you for continuing to trust Prime Motor Cars with all your repair and maintenance needs!
Google Review
- February 13, 2021
Excellent customer service and clean facility.
Response from the owner Replied: Thank you for stopping by to leave us a wonderful review! We are happy to have you as a Prime Motor Cars customer, Kara.
Google Review
- February 11, 2021
Great customer service! Tom went above and beyond for us, especially when our night didn't go as planned and needed to come back again the next morning. My new lease was warmed up and ready to go. Overall a pleasant and smooth experience between sales and finance. Thank you!
Response from the owner Replied: It's our pleasure to assist you, Tina! Thank you so much for saying that Tom went "above and beyond" and rating Prime Motor Cars five stars. We are thrilled to hear that you're a satisfied customer. Safe travels!
Google Review
- February 11, 2021
Response from the owner Replied: Thank you for your confidence in Prime Motor Cars, Danielle!
Google Review
- February 11, 2021
Super friendly and helpful staff, great amenities in the waiting room, fair and honest service dept! I will be back!!
Response from the owner Replied: Jonathan, we are happy to have you as a customer and we look forward to welcoming you back next time! Thank you from all of us at Prime Motor Cars.
Google Review
- February 10, 2021
Response from the owner Replied: Thank you Jonathan for stopping by to leave us a wonderful review!
Google Review
- February 10, 2021
Great experience,,
Response from the owner Replied: Chattye, thank you for the greatreview, we look forward to seeing you again at Prime Motor Cars.
Google Review
- February 09, 2021
Great service, reliable sales people, and a great atmosphere. Best place in Maine to buy a car. Thank you for putting me in my dream ride!
Response from the owner Replied: Robert, thank you for the review! We are so glad you had a great experience working with our team at Prime Motor Cars, and it means a lot to hear you say that we are the best place in Maine to buy a vehicle. We look forward to your next visit!
Google Review
- February 08, 2021
Mercedes Prime always provides the best service. I have consistently been impressed by their competence and kind manner.
Response from the owner Replied: Betta, we appreciate your business and kind review! The team at Prime Motor Cars looks forward to seeing you again soon.
Google Review
- February 06, 2021
Response from the owner Replied: Sahal, thank you for visiting Prime Motor Cars!
Google Review
- February 01, 2021
Response from the owner Replied: We are grateful to have your business, Maggie. Thanks for taking the time to leave us a review! - The Prime Motor Cars Team
Google Review
- January 29, 2021
Bought a New Cadillac from these guys, cause I deserve it, and they expedited everything for a Maine to Massachusetts sale professionally and easily.
Response from the owner Replied: Al, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Prime Motor Cars, and we hope that you continue to enjoy your new Cadillac!
Google Review
- January 29, 2021
Good and reliable service and good people to deal with.
Response from the owner Replied: Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Prime Motor Cars, and we look forward to your next visit!
Google Review
- January 26, 2021
Response from the owner Replied: Ikesha, thanks for the awesome review of Prime Motor Cars!
Google Review
- January 24, 2021
Exceptional customer service. Would highly recommend going there for your next purchase. We used Roger for our cargo van needs. He went above and beyond to make you feel at home. Will use them again in the future.
Response from the owner Replied: Jeffrey, it makes our day to hear that Roger took such great care of you! Thank you for choosing Prime Motor Cars and recommending our team to others. Safe travels in your new vehicle!
Google Review
- January 23, 2021
Response from the owner Replied: Andelena, thank you for sharing your positive feedback of Prime Motor Cars!
Google Review
- January 22, 2021
quick easy purchase, no hassle
Response from the owner Replied: We love seeing 5 star reviews. Thanks Thomas!
Google Review
- January 22, 2021
The Best
Response from the owner Replied: Were lucky to have you as a customer, Laurel. Thank you for supporting Prime Motor Cars!
Google Review
- January 21, 2021
Response from the owner Replied: All of us at Prime Motor Cars are happy to see this wonderful feedback! Thank you David!
Google Review
- January 21, 2021
Response from the owner Replied: Mladenko, thank you for trusting Prime Motor Cars with your business!
Google Review
- January 19, 2021
Mohammed is such a pleasure to work with. I greatly appreciate his service and attention to detail.
Response from the owner Replied: Chelsie - Thank you for taking the time to share this kind feedback about Mohammed! We are glad to have you as a Prime Motor Cars customer.
Google Review
- January 18, 2021
08/15/17 EDIT: Dan the GM has gone above and beyond to facilitate repair plus helped work with Toyota on Frame. Will update again when job is finished. Very happy that he stands behind their wordhigh pressure , young salesman misinformed me to me about the frame being inspected by Toyota. My...
Response from the owner Replied: Chris - Thank you very much for your feedback. I appreciate you speaking with me about your experience and am glad I was able to assist. If there is anything further that I can do to help you, please give me a call. Dan Doucette - General Manager - 207-510-2250
Google Review
- January 18, 2021
Highly recommend this dealership. Spencer Roe understood the car design ideas and specifications for my new vehicle purchase. He facilited my requests and found the perfect car from a national MB inventory. The car was available within a week. Even during COVID the business transaction was...
Response from the owner Replied: Naila - For you to say that you found the perfect car for you makes our day! We are so happy to hear that Spencer could assist you and make the buying process seamless. Thank you for mentioning him and Bruce! All of us at Prime Motor Cars appreciate your support.
Google Review
- January 18, 2021
Bought a Bentley Mulsanne that a customer traded in from Spencer at Prime Motor Cars and had a GREAT experience. He face timed me to see the car, got me a good finance rate, and shipped it all the way to Los Angeles without me even having to leave the house. Car showed up in showroom condition and...
Response from the owner Replied: Thank you so much for taking the time to leave us this review! We are proud that we earned your business all the way from California here at Prime Motor Cars, and we will be sure to let Spencer and our team know that you appreciate their help. Enjoy your newly purchased Bentley Mulsanne!
Google Review
- January 18, 2021
we had a good experience trading our car at Prime. a drive-by one afternoon led to a deeper investigation that saw a vehicle brought in from another dealership. once we finally got to the test-drive, the remainder of the deal went pretty well. i am disappointed that a week later we still do not have...
Response from the owner Replied: David - I appreciate you taking the time to share this feedback and am glad to hear that your buying experience went smoothly. I apologize for the delay in your title. If there is anything that I can do to help expedite this process, don't hesitate to give me a call. Thank you for your business, Rob Thibodeau - General Sales Manager - (207) 510-2291
Google Review
- January 16, 2021
We had a complicated power slider issue in a Winnebago Revel Sprinter conversion. They diagnosed the issue, arranged with an RV shop to handle removal and replacement of the kitchen unit by the door, and dealt with Mercedes warranty people to get the whole thing covered. We drive 200 miles each way...
Response from the owner Replied: Julius - We really can't thank you enough for making the trip out to see us at Prime Motor Cars for your auto service needs. It's great to know our Service Team could assist with your Winnebago Revel Sprinter's power slider, and we appreciate you rating us five stars. Enjoy your week!
Google Review
- January 16, 2021
Response from the owner Replied: Thank you for choosing Prime Motor Cars, we appreciate your positive feedback!
Google Review
- January 15, 2021
Response from the owner Replied: Mike - Your feedback is much appreciated!
Google Review
- January 15, 2021
Love ,your sales team ,, ( TOM ) service team is great too ,, Nice to see professionals ,Quality ,work, I had a expensive bill , and was happy the job was dun right , they say you get what you pay for ,, thank you ,, Diane
Response from the owner Replied: Diane, thank you for putting your trust in Tom and the team! We are happy to have provided you with high-quality service and we hope to have the opportunity to assist you in the future. Have a wonderful day!- Prime Motor Cars Team
Google Review
- January 15, 2021
Response from the owner Replied: Brenda, were delighted we could deliver an excellent experience! - Prime Motor Cars Team
Google Review
- January 15, 2021
Response from the owner Replied: Thanks so much, Zach. We look forward to your next visit with us!
Cars.com Review
- January 15, 2021
Excellent service, clean location, friendly people, this is a convenient location to highways. I purchased my car last year and it had been a pleasure to drive
Abby Leathers Replied: Thank you for taking the time to leave us a wonderful review! We are happy to have you as a Prime Motor Cars customer, and we look forward to welcoming you back next time.
Google Review
- January 10, 2021
Best car dealer experience ever-will never buy a car anywhere else!
Response from the owner Replied: Katie - for you to say that Prime Motor Cars is the best car dealership truly made our day! We look forward to taking care of you during your next visit!
Google Review
- January 09, 2021
Response from the owner Replied: Thank you for the positive feedback about your recent visit to Prime Motor Cars, Cornell!
Google Review
- January 08, 2021
Response from the owner Replied: We are so happy our Prime Motor Cars team earned your five stars. Thanks Marsha!
Google Review
- January 01, 2021
Great service. Always.
Response from the owner Replied: Peter, thank you for supporting Prime Motor Cars!
Google Review
- December 31, 2020
Response from the owner Replied: Blake, we are so thankful for your business and your review! - Prime Motor Cars Team
Google Review
- December 31, 2020
I had a very pleasant experience at this dealership, especially working with Spencer . He understood what I was looking for and helped me find it . He was not pushy and I appreciated the pressure free car buying experience . Highly recommend checking out their inventory if you are in the market .
Response from the owner Replied: Thank you for your recommendation of Spencer and Prime Motor Cars! We are very grateful for your business, Joanna. Happy New Year and safe travels in your new car!
Google Review
- December 31, 2020
Recently purchased my first Mercedes GL450 and couldn't be happier all around. Sales and Service both have been exceptional to work with. They're top notch over there. Highly Recommend dealership. Very pleased customer!
Response from the owner Replied: Thank you for your excellent review of our sales and service teams, Heather! It was our pleasure to assist you and we appreciate you giving Prime Motor Cars your business. Congratulations on your new Mercedes GL450!
Google Review
- December 31, 2020
Response from the owner Replied: Tim, we are delighted to get your review of Prime Motor Cars. Thank you so much!
Google Review
- December 25, 2020
Response from the owner Replied: We really appreciate you taking the time to leave Prime Motor Cars this awesome review, thank you!
Google Review
- December 24, 2020
Response from the owner Replied: Ken, thank you for your review. We really appreciate it! - The Prime Motor Cars team
Google Review
- December 23, 2020
Great service!
Response from the owner Replied: Chase, thank you for taking the time to leave Prime Motor Cars a review!
Google Review
- December 22, 2020
Excellent experience, my sales person Bob is just simply amazing. I would highly recommend buying a car from here.
Response from the owner Replied: We are so grateful for your recommendation of Bob and Prime Motor Cars! Thank you for giving us your business and your five stars. Drive safe and have a happy holiday season!
Google Review
- December 21, 2020
Response from the owner Replied: We are so grateful for your business at Prime Motor Cars, thank you very much!
Google Review
- December 21, 2020
Response from the owner Replied: Thank you for supporting Prime Motor Cars, we appreciate your business!
Google Review
- December 19, 2020
Very good.
Response from the owner Replied: Theres nothing like seeing a great review on our page, thank you!
Google Review
- December 18, 2020
Great, personable service today. Thank you for a professional job done!
Response from the owner Replied: Thank you for your confidence in Prime Motor Cars, and for your business. We are thankful to have you as a customer, Mary Jo!
Google Review
- December 18, 2020
I have been purchasing cars from prime for over a decade. The individuals that work at prime are personable, kind, authentic and efficiently help to transition their customers through the buying/trading process smoothly. Tony Dragoni has assisted me for several years at Prime in Scarborough, he is...
Response from the owner Replied: Suzanne - Thank you for taking the time to review us! We appreciate your loyalty to Prime Motor Cars and are proud to have earned your business over the years. It is wonderful that you are so confident in Tony to deliver a seamless purchase experience, and we will be sure to pass on the kind words. Safe travels, and we cannot wait to work with you next time!
Google Review
- December 17, 2020
Response from the owner Replied: The team at Prime Motor Cars loves to see great reviews. Thank you Trapper!
Google Review
- December 14, 2020
Response from the owner Replied: Courtney, we are thrilled to see the positive feedback. Thank you for choosing Prime Motor Cars!
Google Review
- December 14, 2020
Response from the owner Replied: Everyone here at Prime Motor Cars always appreciates the positive feedback. Thank you Michael!
Google Review
- December 13, 2020
Prime Motor Cars delivers Prime customer service! Specifically, Roger is a Sprinter expert who offers customers superior knowledge with a laid-back vibe.
Response from the owner Replied: We couldn't have asked for better feedback, Eric! It's wonderful to hear that Roger made your visit so informative and stress-free. Thank you for your confidence in Prime Motor Cars!
Google Review
- December 12, 2020
Response from the owner Replied: We are thrilled to see your positive review!
Google Review
- December 12, 2020
Response from the owner Replied: We are grateful to have you as a Prime Motor Cars customer, thanks for the review!
Google Review
- December 10, 2020
Response from the owner Replied: Metehan, thank you for stopping by to leave us a wonderful review!
Google Review
- December 10, 2020
Great customer service! Friendly, knowledgeable staff....even washed my car!
Response from the owner Replied: This is music to our ears, Patricia! Thank you for your kind words about our wonderful staff. We look forward to seeing you again at Prime Motor Cars!
Google Review
- December 09, 2020
Response from the owner Replied: Thank you for your confidence in Prime Motor Cars! We are thankful for your business.
Google Review
- December 09, 2020
I had a terrific experience purchasing a Sprinter van from Prime Motors. The salesperson was extremely knowledgeable and helpful throughout the entire process. I would highly recommend reaching out to Roger if you are interested in a Sprinter van.
Response from the owner Replied: Thank you for your excellent review of Prime Motor Cars, Vaughn! We appreciate your recommendation of Roger and we will make sure he knows that his work did not go unnoticed. We value your business and hope to work with you again!
Google Review
- December 09, 2020
Response from the owner Replied: We cant thank you enough for your support of Prime Motor Cars. Thank you so much Ronald!
Google Review
- December 09, 2020
My recent service experience at Prime Mercedes was excellent. The loaner was exactly what I requested.
Response from the owner Replied: Hi Denise - Thank you for taking the time to review us! We appreciate your confidence in the Prime Motor Cars team and are looking forward to working with you again next time. Safe travels!
Google Review
- December 07, 2020
I worked w Nick. He got me in on short notice and cleared the car in two hours. Great work by the Prime team.
Response from the owner Replied: Julian, it is great to hear that your experience with Nick and the team was easy, efficient and thorough! We appreciate you taking the time to leave Prime Motor Cars a review and we hope to see you again.
Google Review
- December 07, 2020
Service was fine but didnt feel safe having to wait in the waiting area with people drinking coffee without masks and made to stay in a small enclosed space to conduct payment. Just spent 4days in the hospital for lung infection...dont need to get exposed this way...prime should be more organized...
Response from the owner Replied: Richard - I'm so sorry that you didn't feel more comfortable during your recent visit. Customer safety is our priority and I appreciate you bringing these concerns to my attention. I will share them with my team, and I hope we have another chance to impress you. Thank you, Brandi Lawler - Service Director - 207-510-2268
Google Review
- December 05, 2020
Response from the owner Replied: Much appreciated Jennifer!
Google Review
- December 04, 2020
Response from the owner Replied: Dave, thanks for leaving Prime Motor Cars a review. Have a great day!
Google Review
- December 02, 2020
Scott was great like he always is, it just gets a little disappointing that I have spent over 6,000 in repairs in the last 5 months on a Mercedes with only 95,000 miles on it, it makes me sad:(
Response from the owner Replied: Eric - I'm very glad to hear that Scott could assist you, but I'm sorry that you've been experiencing issues with your vehicle. I know how frustrating this can be. If you have any questions that I can assist with, please don't hesitate to give me a call. Thank you, Brandi Lawler - Service Director - 207-510-2268
Google Review
- December 02, 2020
Response from the owner Replied: Here at Prime Motor Cars we are always thankful for the positive feedback, thank you!
Google Review
- December 01, 2020
Great service, reasonable turnaround time, and most of all, exceptional staff experience from start to finish.
Response from the owner Replied: Thank you, Rebecca, for trusting Prime Motor Cars with your business. It's our goal to deliver a five-star experience and I am thrilled that came through to you!
Google Review
- December 01, 2020
Response from the owner Replied: Randall, thank you for your business and your kind review! - Prime Motor Cars Team
Google Review
- November 30, 2020
Brought our Dodge Sprinter in and was impressed by the expertise and care taken by Scott and the service center. Spoke with me multiple times on the diagnosis and provided honest advice on what and what did not need repair. Can be hard to find knowledgeable Sprinter service...and Prime lived up to...
Response from the owner Replied: Mike - Thank you for trusting Prime Motor Cars with your business! We appreciate your support and you taking the time to shout out Scott. Safe travels in your Dodge Sprinter, and we hope to serve you again down the road!
Google Review
- November 27, 2020
By far the best car buying experience I have ever had! Truly a top notch dealership!
Response from the owner Replied: Thank you so much, Carl! It is a privilege to have earned your business at Prime Motor Cars!
Google Review
- November 27, 2020
Outstanding services and very friendly staff. Absolutely love my Mercedes
Response from the owner Replied: Lisa - It makes our day to hear that you love your new vehicle. Congratulations from our Prime Motor Cars team! We appreciate your business.
Google Review
- November 25, 2020
Response from the owner Replied: We are grateful to have you as a Prime Motor Cars customer. Thank you Amira!
Google Review
- November 24, 2020
Response from the owner Replied: Denis, thank you for taking the time to review Prime Motor Cars! It really means a lot to hear that youre happy.
Google Review
- November 23, 2020
Response from the owner Replied: Stacie, this review made our day. Thank you!
Google Review
- November 23, 2020
the sales woman from down under was super helpful - oy oy oy
Response from the owner Replied: Frank - thank you for posting about your recent visit to Prime Motor Cars. It is great to hear that our sales team was so helpful!
Cars.com Review
- November 21, 2020
Excellent service for both Mercedes and Airstream under one roof. Very convenient. Done on time without issues. Good communication from the service dept. Would definitely recommend.
Emily Callaghan Replied: Thank you for trusting Prime Motor Cars with your Mercedes-Benz and your Airstream. We strive to deliver excellent service and I am glad to hear that always comes through to you!
Google Review
- November 20, 2020
I waited 35 minutes to drop off my car for service. When I made the appointment, I was told the service would take four hours. It ended up taking over 6 hours. I would have brought along additional work to do if I had known how long it would take.
Response from the owner Replied: Alice - we would never want to cause an inconvenience and I sincerely apologize if your visit took longer than anticipated. I will discuss these concerns with my team so we can work towards offering a more seamless experience in the future. Thank you,Brandi Lawler - Service Director - 207-510-2268
Google Review
- November 20, 2020
Response from the owner Replied: Linda, thank you for stopping by to leave Prime Motor Cars a wonderful review!
Google Review
- November 19, 2020
Prime does a great job with service. Brandy, the overall Service Manager, makes sure that your needs are met and Scott, my service manager follows through to make sure everything is done right. Everyone at Prime from the secretary to the Manager wears a smile and is very friendly.
Response from the owner Replied: Hi Sandy - Thank you for choosing Prime Motor Cars for all of your auto service needs! We love to hear that you've had great experiences working with Brandy and Scott. Enjoy your weekend and see you down the road!
Google Review
- November 19, 2020
Great job as always. I know I can always trust Mohammed to take care of whatever is necessary.
Response from the owner Replied: Thank you for taking the time to review us, Richard! We appreciate your support and are thrilled to hear that you are so confident in Mohammed to get the job done. Safe travels, and we hope to see you again at Prime Motor Cars!
Google Review
- November 19, 2020
Response from the owner Replied: We appreciate your positive feedback, Leslie. We love seeing this review of Prime Motor Cars!
Google Review
- November 18, 2020
A trio of warning messages required a visit to our MB dealer in Saco, Maine. Rodent and other problems required a week in the shop and substitute transportation. Pretty grim outlook until Mohammed, the Service Manager, outlined the plan of attack and unknown causes that would be apparent only after...
Response from the owner Replied: Thank you for taking the time to review us, Nick! It is great to hear that Mohammed went above and beyond to deliver such a thorough and successful service experience. We appreciate your support and hope to work with you again in the future. Safe travels! - The Prime Motor Cars team
Google Review
- November 18, 2020
Excellent customer service ! Fair price ! Friendly people ! Thank you bob ! Jessi and rob and mike are went out of their way to give me the best trade value on my car and also given me really good discount on our new beauty 2017 Merceds Benz GL450. Wife and are very happy ! Thank you all for...
Response from the owner Replied: Peter, thank you for the review! We are so glad Bob, Jessie, Rob, and Mike took such good care of you here at Prime Motor Cars, and we will certainly share your kind words with them. It was our pleasure to work with you and your wife, and we hope that you both continue to enjoy your 2017 Mercedez-Benz GL450!
Google Review
- November 18, 2020
Long time Mercedes Benz driver, and a Prime Motor Cars member for theee years. I cant list more superlatives than I already have in my past reviews.Prime Motors personnel are just that good. This is the benefit of purchasing Mercedes Benz vehicles: you purchase the absolute finest support available...
Response from the owner Replied: Thank you for taking the time to leave us a review! We are so glad you enjoy working with our team at Prime Motor Cars, and we are proud that we earned your longtime business. We look forward to your next visit!
Google Review
- November 18, 2020
We brought our Airstream Basecamp to Prime to check our water pump and brake controller. Got outstanding service from Scott Joys. Since there was no problem with the brakes or water pump, we werent even charged. And we found out what the real problem is, though there no quick fix. Many thanks to...
Response from the owner Replied: Thank you, Anne, for leaving Prime Motor Cars a review. We are grateful for your confidence in us to get the job done and we're pleased to hear that Scott was so helpful. Safe travels on your trip!
Google Review
- November 18, 2020
I have come from another state where I have had a relationship with my dealer for 15 years. I had been very happy there! However, I have relocated to Portland and was ready to purchase a new car. My former dealership where I have bought and leased cars for many years was great and always took...
Response from the owner Replied: Hi Dinny - thank you for posting about your visit to Prime Motor Cars! We're glad to hear that Mike, Spencer, and the rest of our team made the right first impression by providing you with such great service. It is a privilege to have earned your business and we look forward to working with you in the future!
Google Review
- November 18, 2020
Always a delight to visit. I wasnt there for 5 minutes before I was whisking down the road in a brand new E Class. When my car was done, the process was just as seamless. My car was perfect and clean. Their commitment to a virus free interaction is stellar. Every time I go to Prime, Im reminded of...
Response from the owner Replied: Michael - it was so kind of you to share your feedback! We're grateful for your confidence in us to get the job done and we look forward to taking care of you during your next visit to Prime Motor Cars!
Google Review
- November 17, 2020
Response from the owner Replied: Thanks a bunch, from the Prime Motor Cars Team!
Google Review
- November 17, 2020
I was pleased to hear from the service manager. She was genuinely interested in helping to resolve the issues I experienced.
Response from the owner Replied: Daniel - We are very happy to hear that our service manager could assist you. Thank you for sharing this feedback!
Google Review
- November 14, 2020
Response from the owner Replied: Tim, theres nothing better than a great review. Thank you! - Prime Motor Cars Team
Google Review
- November 14, 2020
Well attended, expertly solved, cordially mannered
Response from the owner Replied: Wed like to express our gratitude for your kind review, thanks Tom!
Google Review
- November 13, 2020
Response from the owner Replied: Thank you for taking the time to review us, Nick! It is great to hear that Mohammed went above and beyond to deliver such a thorough and successful service experience. We appreciate your support and hope to work with you again in the future. Safe travels! - The Prime Motor Cars team
Google Review
- November 12, 2020
Response from the owner Replied: Thank you for trusting Prime Motor Cars with your business, Margaret!
Google Review
- November 12, 2020
Key not working
Response from the owner Replied: Paul - I'm sorry to hear that you're having issues with your key, and I'd love to step in and help get this resolved. I'll look up your contact information, but please also feel free to reach out when you have a moment.Thank you,Brandi Lawler - Service Director - 207-510-2268
Google Review
- November 11, 2020
Excellent detail! I had previously taken my Jaguar to another business in Portland to have it detailed but after a bad experience I decided to try Prime. I picked up my car this evening and I did not want to pull out of their garage it looked so good! Definitely will be back! Thank you!
Response from the owner Replied: Hi Heather - Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such an exceptional experience at Prime Motor Cars. Safe travels, and we are looking forward to working with you again down the road!
Google Review
- November 11, 2020
Response from the owner Replied: Michael - it was so kind of you to share your feedback! We're grateful for your confidence in us to get the job done and we look forward to taking care of you during your next visit to Prime Motor Cars!
Google Review
- November 11, 2020
Response from the owner Replied: Were elated to get your positive feedback of Prime Motor Cars, thanks!
Google Review
- November 11, 2020
Response from the owner Replied: Hi Dinny - thank you for posting about your visit to Prime Motor Cars! We're glad to hear that Mike, Spencer, and the rest of our team made the right first impression by providing you with such great service. It is a privilege to have earned your business and we look forward to working with you in the future!
Google Review
- November 09, 2020
Response from the owner Replied: Henry, thank you for the positive feedback about your recent visit at Prime Motor Cars!
Google Review
- November 09, 2020
So please with our experience buying our Mercedes! Everyone at the dealership were amazing!
Response from the owner Replied: Thank you for the glowing review, Lorraine! We are wishing you safe travels in your new vehicle and hope to work with you again down the road! - The Prime Motor Cars team
Google Review
- November 08, 2020
Response from the owner Replied: Were lucky to have you as a customer, Rebecca. Thank you for supporting Prime Motor Cars!
Google Review
- November 07, 2020
Response from the owner Replied: We look forward to serving you next time Herb, thanks!
Google Review
- November 07, 2020
Mohammed always goes above and beyond to ensure that we leave pleased with the service at Prime.
Response from the owner Replied: It makes our day to hear that Mohammed always takes such good care of you, Carolyn! We're so grateful to have you in the Prime Motor Cars family!
Google Review
- November 06, 2020
Response from the owner Replied: Thank you for stopping by to leave a wonderful review for Prime Motor Cars, David!
Google Review
- November 04, 2020
Response from the owner Replied: Seeing your rating of Prime Motor Cars made our day, thank you Edward!
Google Review
- November 04, 2020
Great service all around!
Response from the owner Replied: Barbara, thank you for taking the time to review Prime Motor Cars. We're thankful to have you as a customer.
Google Review
- October 30, 2020
Drove in from New Jersey it was worth the trip great guys
Response from the owner Replied: In means the world to hear that, Pat! Thanks for your confidence in Prime Motor Cars!
Google Review
- October 30, 2020
Response from the owner Replied: Thank you for the excellent review of Prime Motor Cars, Deborah!
Google Review
- October 30, 2020
Prime Motor Cars, Scarborough has been the best experience with a dealership that I have ever had in over 40 years of being a car owner.I especially commend the service I have received from Danny Doucette and from Brandy the service manager. They are a pleasure to work with.
Response from the owner Replied: Roberta - feedback like this makes our day and we appreciate you taking the time to share. We'll be sure to share these kind words with Danny and Brandy and on behalf of all of us at Prime Motor Cars, safe travels!
Google Review
- October 30, 2020
Response from the owner Replied: Thank you, Anne, for leaving Prime Motor Cars a review. We are grateful for your confidence in us to get the job done and we're pleased to hear that Scott was so helpful. Safe travels on your trip!
Google Review
- October 30, 2020
Major repairs to our vehicle. Mohamed was fantastic!!!
Response from the owner Replied: We're so glad to hear that Mohamed delivered such excellent work, Frances! Thank you for trusting Prime Motor Cars with your vehicle and your business!
Google Review
- October 29, 2020
Response from the owner Replied: Peter, thank you for the review! We are so glad Bob, Jessie, Rob, and Mike took such good care of you here at Prime Motor Cars, and we will certainly share your kind words with them. It was our pleasure to work with you and your wife, and we hope that you both continue to enjoy your 2017 Mercedez-Benz GL450!
Google Review
- October 27, 2020
Thank you for taking great care of my Mercedes sedan!
Response from the owner Replied: Helge, thank you for taking the time to write Prime Motor Cars a review!
Google Review
- October 27, 2020
Response from the owner Replied: We are delighted to hear from you, Christopher. Thank you for the great review of Prime Motor Cars!
Google Review
- October 27, 2020
Absolutely incredible customer service. I wouldn't go anywhere else. The service department with Service Manager Brandi and my adviser Scott, were just brilliant. I sincerely appreciate going the entire team going out of their way for me. I will be a customer for life.
Response from the owner Replied: We're so happy to welcome you into the Prime Motor Cars family, Steve! It makes our day to hear that Brandi, Scott, and the rest of our service team took such amazing care of you and your vehicle. Thanks for trusting us with your repair and maintenance needs - we look forward to seeing you down the road!
Google Review
- October 24, 2020
Response from the owner Replied: Marc, thank you for reviewing Prime Motor Cars!
Google Review
- October 24, 2020
work is done ok, but the car was filthy inside when i picked it up, grease all over the seats and floor mats.. disappointed
Response from the owner Replied: Tom - I apologize for your negative experience. I have shared this information with my staff to ensure this does not happen again. Thank you again for taking the time to work with me towards a solution. It was a pleasure working with you this week. I am glad we were able to resolve your concerns. Please don't hesitate to reach out to me directly in the future. Thank you,Brandi Lawler - Service Director - 207-510-2268
Google Review
- October 24, 2020
Response from the owner Replied: Thank you for taking the time to leave us a review! We are so glad you enjoy working with our team at Prime Motor Cars, and we are proud that we earned your longtime business. We look forward to your next visit!
Google Review
- October 23, 2020
Response from the owner Replied: We are grateful for your positive feedback, thanks so much Mark!
Google Review
- October 23, 2020
Response from the owner Replied: Thank you for taking the time to review Prime Motor Cars, Casey!
Google Review
- October 23, 2020
Response from the owner Replied: We are so glad we earned your business, thanks so much Charlie!
Google Review
- October 23, 2020
Scott, Brandi, and Chelsea were very helpful.
Response from the owner Replied: Melvyn - thank you for posting about your recent experience with Scott, Brandi, and Chelsea. We are grateful to have you as a Prime Motor Cars customer.
Google Review
- October 21, 2020
Mohamed is "the man".!!Awesome service Blessed...to be safe traveling. For the kindness... I'm Greatful.
Response from the owner Replied: Hi Carla, thank you for trusting Prime Motor Cars with your business. We're glad to hear that Mohamed took care of you and we wish you safe travels!
Google Review
- October 20, 2020
Response from the owner Replied: Kori, we appreciate the fantastic review of Prime Motor Cars!
Google Review
- October 18, 2020
Response from the owner Replied: We couldnt ask for a better review of Prime Motor Cars, thanks so much Jack!
Google Review
- October 18, 2020
A little miffed to say the least when I had to get an engine vent valve replaced in a vehicle with just 60k miles. A part typically wearing out in Mercedes vehicles, that should have been redesigned 10-20 years ago!And while it took a little longer than expected my Prime Motor service advisor set me...
Response from the owner Replied: Stephen - We appreciate you taking time out of your day to share this feedback. We understand how frustrating vehicle issues can be and it's wonderful to know that your service advisor helped the repair process go as smoothly as possible. Our team at Prime Motor Cars is glad to have you as a customer and will be here to assist with all of your future auto needs. Thank you!
Google Review
- October 17, 2020
Response from the owner Replied: Brandi, thank you for being such a great customer of Prime Motor Cars!
Google Review
- October 17, 2020
Response from the owner Replied: Thank you Machella. We look forward to seeing you again at Prime Motor Cars!
Google Review
- October 17, 2020
Response from the owner Replied: Thank you Machella. We look forward to seeing you again at Prime Motor Cars!
Google Review
- October 17, 2020
Response from the owner Replied: Thank you Machella. We look forward to seeing you again at Prime Motor Cars!
Google Review
- October 17, 2020
Response from the owner Replied: Bill, thank you for taking the time to review Prime Motor Cars! It really means a lot to hear that youre happy.
Google Review
- October 17, 2020
Response from the owner Replied: Hi Anthony, thanks so much for taking the time to leave Prime Motor Cars a review.
Google Review
- October 16, 2020
Response from the owner Replied: Stephen - We appreciate you taking time out of your day to share this feedback. We understand how frustrating vehicle issues can be and it's wonderful to know that your service advisor helped the repair process go as smoothly as possible. Our team at Prime Motor Cars is glad to have you as a customer and will be here to assist with all of your future auto needs. Thank you!
Google Review
- October 16, 2020
I was extremely impressed with how quickly my car issue was solved, Mohammed did a fantastic job in to be fixed my car. He communicated well and kept me informed each day.
Response from the owner Replied: Twambajimana - Thank you for taking the time to review us! It is wonderful to hear that Mohammed delivered such an efficient and successful service experience. We appreciate your support and hope to work with you again at Prime Motor Cars!
Google Review
- October 16, 2020
Response from the owner Replied: Jason, it means so much to us to see your review! Thanks from the team at Prime Motor Cars!
Google Review
- October 16, 2020
Response from the owner Replied: Nothing better than a great review, thanks Paula!
Google Review
- October 15, 2020
First class service from our long time Mercedes dealer and salesman Tony Dragoni. We have lost count of how many cars he has helped us our has or lease over the years. Great all around dealership.
Response from the owner Replied: Hi Charlie - Thank you for taking the time to review us! It is fantastic to hear that Tony delivered such an excellent purchase experience, and we appreciate your loyalty to Prime Motor Cars. Congratulations on your new vehicle, and we hope to earn your business again down the road!
Google Review
- October 15, 2020
Response from the owner Replied: It was our privilege to serve you, thanks so much! - Prime Motor Cars Team
Google Review
- October 14, 2020
Response from the owner Replied: Thank you for the excellent review of Prime Motor Cars, Gary!
Google Review
- October 14, 2020
Work was completed professionally. All associates were courteous. Very pleased with the service provided.
Response from the owner Replied: Hi Phil - Thank you for taking the time to review us! It is fantastic to hear that you had such a successful service experience at Prime Motor Cars. We appreciate your business and hope to work with you again down the road!
Google Review
- October 13, 2020
Response from the owner Replied: Landyn - We apologize that your initial experience wasn't up to our five-star standards but are so glad that Dan could step in to make things right. Thank you so much for allowing us the opportunity to earn back your business! Your feedback means a lot to all of us here at Prime Motor Cars and we look forward to assisting you in the future.
Google Review
- October 13, 2020
I had some issues with the service department here at Prime Mercedes and wrote a review on here expressing my concerns. Dan, the general manager didnt waste time commenting back but instead called me directly the next morning after my review was posted. He was extremely proactive in the situation...
Response from the owner Replied: Landyn - We apologize that your initial experience wasn't up to our five-star standards but are so glad that Dan could step in to make things right. Thank you so much for allowing us the opportunity to earn back your business! Your feedback means a lot to all of us here at Prime Motor Cars and we look forward to assisting you in the future.
Google Review
- October 13, 2020
Response from the owner Replied: Thank you Brian for reviewing Prime Motor Cars!
Google Review
- October 11, 2020
Response from the owner Replied: Thanks a million, from the Prime Motor Cars Team!
Google Review
- October 10, 2020
Response from the owner Replied: Len, thank you for taking the time to leave us a review! We are so glad you enjoy working with Scott here at Prime Motor Cars, and we will certainly let him know that you appreciate his help. We look forward to your next visit!
Google Review
- October 10, 2020
I would give this review six stars if possible. We have been dealing with service advisor Scott Joys since the purchase of our Airstream Interstate and have been extremely impressed with the service that he has provided. Honest, straight forward and accommodating We are new to this type of...
Response from the owner Replied: Len, thank you for taking the time to leave us a review! We are so glad you enjoy working with Scott here at Prime Motor Cars, and we will certainly let him know that you appreciate his help. We look forward to your next visit!
Google Review
- October 08, 2020
Response from the owner Replied: Thank you for reviewing Prime Motor Cars! It was so kind for you to share your experience, Abdi.
Google Review
- October 08, 2020
Response from the owner Replied: Adele, your kind review warms our heart! - Prime Motor Cars Team
Google Review
- October 06, 2020
Response from the owner Replied: We couldnt ask for a better review of Prime Motor Cars, thanks so much Jack!
Google Review
- October 06, 2020
Response from the owner Replied: Frank, it was our pleasure to assist you. Thank you from all of us here at Prime Motor Cars!
Google Review
- October 05, 2020
Response from the owner Replied: All of us at Prime Motor Cars appreciate great reviews, thank you!
Google Review
- October 05, 2020
Response from the owner Replied: I'm sorry we didn't leave a better impression during your visit. I'd like the opportunity to learn how we can improve. If you're interested, would you please reach out at your convenience? Thank you, Rob Thibodeau - General Sales Manager - (207) 510-2291
Google Review
- October 04, 2020
Response from the owner Replied: The team at Prime Motor Cars loves seeing great reviews! Thank you Peter!
Google Review
- October 01, 2020
Response from the owner Replied: Thanks for choosing Prime Motor Cars! See you next time, Anthony.
Google Review
- September 30, 2020
Very friendly and knowledgeable staff, great vehicle selection
Response from the owner Replied: Maxim, we are grateful for your review. It means the world to us here at Prime Motor Cars!
Google Review
- September 30, 2020
Been working with Nick in service for several years. Polite and knowledgeable. Explains well and assures I understand the service. Shows enthusiasm for his job and makes a service visit a pleasant experience
Response from the owner Replied: Thank you for the kind review, Arthur! We appreciate your loyalty to Prime Motor Cars and are happy to hear that Nick has earned your support over the years. Safe travels and we are looking forward to working with you again down the road!
Google Review
- September 30, 2020
Response from the owner Replied: Holly, thank you for taking the time to review Prime Motor Cars.
Google Review
- September 28, 2020
Despite issues we didnt expect, the entire staff was wonderful in explaining our options.
Response from the owner Replied: Amanda, thank you for trusting Prime Motor Cars to take care of you. I am glad to see that our team was so accommodating!
Google Review
- September 25, 2020
Response from the owner Replied: We appreciate your business and your review! Thanks from the Prime Motor Cars Team, Linda!
Google Review
- September 20, 2020
Great buying experience!! Sam and Bruce made buying my first Mercedes a relaxing and easy.
Response from the owner Replied: Congratulations on your first Mercedes Benz! We are honored that you came to Prime Motor Cars for this purchase and are so glad that you're a happy customer. Thank you for rating us five stars!
Google Review
- September 19, 2020
Brought my 2012 sprinter van in for service and an 80,000 mile maintenance check. All my repairs were done in a timely way and Scott went out of his way to make sure we got our repairs done quickly and efficiently!
Response from the owner Replied: Betsy - thank you for trusting Prime Motor Cars with your vehicle. I am glad to hear that Scott worked hard to ensure you got back on the road quickly and safely!
Google Review
- September 18, 2020
I was extremely impressed with how quickly my car issue was solved.Mohammed, did a fantastic job getting my car in to be serviced in a timely manner. He communicated well and kept me informed each day.
Response from the owner Replied: Leandra - It's great to hear that your vehicle is running smoothly after your visit with us at Prime Motor Cars. Thank you for sharing such great feedback about Mohammed! For all your future auto needs, our team will be here to help.
Google Review
- September 17, 2020
Really great dealership. We were really well taken care of from start to finish. Were very happy with the services they provided.
Response from the owner Replied: Thank you for the kind review, Leslie! We appreciate your support and hope to earn your business again at Prime Motor Cars!
Google Review
- September 16, 2020
Response from the owner Replied: Paul - thank you for trusting Prime Motor Cars to get the job done. We're pleased to hear that Scott solved your issue to ensure you got back on the road safely to enjoy your vacation! If you ever find yourself in the area, please come visit us!
Google Review
- September 08, 2020
Excellent service. They stand behind their work.
Response from the owner Replied: John, thank you so much from all of us at Prime Motor Cars!
Google Review
- September 08, 2020
Response from the owner Replied: John, thank you so much from all of us at Prime Motor Cars!
Google Review
- September 03, 2020
On our first day of vacation in Kennebunkport we experienced issues with our newer Metris van. We were coming up from Connecticut after a 3.5 hour drive so having vehicle issues in the last hour of the trip was certainly unnerving. Once in the area we called up around 2pm and we brought the van in...
Response from the owner Replied: Paul - thank you for trusting Prime Motor Cars to get the job done. We're pleased to hear that Scott solved your issue to ensure you got back on the road safely to enjoy your vacation! If you ever find yourself in the area, please come visit us!
Google Review
- September 03, 2020
Response from the owner Replied: Thank you for supporting Prime Motor Cars, we appreciate your business!
Google Review
- August 19, 2020
I am happy with the work, but it baffles me that a Mercedes Benz dealer promotes through the web and their mobile app to schedule on line. Twice now over the past year, I have gotten excuses that they dont link/psync. Frustrating for the customer.
Response from the owner Replied: Lynne - I can certainly understand your frustration here and I'm very sorry for the issues you've experienced with our app. We want to make the scheduling process seamless so we are taking measures to improve. If you have any other questions or concerns, please give me a call. Thank you, Brandi Lawler - Service Director - 207-510-2268
Google Review
- August 17, 2020
Response from the owner Replied: Billy, thank you for leaving Prime Motor Cars your positive feedback.
Google Review
- August 16, 2020
Response from the owner Replied: Hi Derek - We could not ask for better feedback! It is wonderful to hear that Sam and Tom were able to make your purchase experience so transparent and enjoyable. Thank you for taking the time to share. Congratulations on the new car and we hope to earn your business at Prime Motor Cars again down the road!
Google Review
- August 14, 2020
Great deal with
Response from the owner Replied: Hi Lee - We appreciate the five-stars! Thank you for taking the time to review us. We hope to see you back at Prime Motor Cars next time!
Google Review
- August 14, 2020
I am happy with the work, but it baffles me that a Mercedes Benz dealer promotes through the web and their mobile app to schedule on line. Twice now over the past year, I have gotten excuses that they dont link/psync. Frustrating for the customer.
Response from the owner Replied: Lynne - I can certainly understand your frustration here and I'm very sorry for the issues you've experienced with our app. We want to make the scheduling process seamless so we are taking measures to improve. If you have any other questions or concerns, please give me a call. Thank you, Brandi Lawler - Service Director - 207-510-2268
Google Review
- August 14, 2020
Excellent service to a fine vehicle.
Response from the owner Replied: Thank you Stan for stopping by to leave Prime Motor Cars a wonderful review!
Google Review
- August 14, 2020
Had an issue, was addressed promptly.
Response from the owner Replied: Thank you for allowing us to make things right, Travis!
Google Review
- August 14, 2020
I had an appointment at 8 am to get a tire changed and my car inspected. They never put my car in the lift until 9 and didnt finish until 10:40. When I had made the appointment I was told it would be an hour. It was frustrating to have to wait so long especially since I needed to go to work.
Response from the owner Replied: Jean, it's never our intention to inconvenience a customer and I apologize for the delays that occurred during your service visit. I will discuss these concerns with the right people so we can work towards offering a more seamless experience in the future. If you would like to share any additional feedback, please feel free to give me a call. Thank you, Brandi Lawler - Service Director - 207-510-2268
Google Review
- August 14, 2020
Brandi was Excellent the Best.
Response from the owner Replied: Harold, thank you for sharing your positive feedback of Prime Motor Cars! We are so glad that Brandi earned your five stars.
Google Review
- August 12, 2020
Response from the owner Replied: Thank you for being such a great customer of Prime Motor Cars, Stephen!
Google Review
- August 08, 2020
Sam Hersom was absolutely fantastic! He was a very personable sales specialist who assisted in all of the major processes of getting a new car. I would HIGHLY recommend him to anyone in the market for a new or used car. On the day of delivery; we dealt with Tom. Toms energy and expertise matched the...
Response from the owner Replied: Hi Derek - We could not ask for better feedback! It is wonderful to hear that Sam and Tom were able to make your purchase experience so transparent and enjoyable. Thank you for taking the time to share. Congratulations on the new car and we hope to earn your business at Prime Motor Cars again down the road!
Google Review
- August 07, 2020
Response from the owner Replied: Thank you for allowing us to make things right, Travis!
Google Review
- August 05, 2020
Response from the owner Replied: We are so happy that the Prime Motor Cars team delivered an excellent experience. Thank you Demi!
Google Review
- August 04, 2020
Response from the owner Replied: Lynne - I can certainly understand your frustration here and I'm very sorry for the issues you've experienced with our app. We want to make the scheduling process seamless so we are taking measures to improve. If you have any other questions or concerns, please give me a call. Thank you, Brandi Lawler - Service Director - 207-510-2268
Google Review
- August 01, 2020
Response from the owner Replied: David, thanks from the entire team at Prime Motor Cars!
Google Review
- July 31, 2020
Response from the owner Replied: We are honored to receive your support, Joe. Thank you! - Prime Motor Cars Team
Google Review
- July 31, 2020
Response from the owner Replied: Here at Prime Motor Cars we always value and appreciate our customers feedback. Thank you Jacob!
Google Review
- July 30, 2020
Response from the owner Replied: Hi Peter. We appreciate you taking the time to leave Prime Motor Cars a review, thank you!
Yelp Review
- July 25, 2020
Went to look at a CPO vehicle here, met with an older guy who was reluctant to show it to us. We asked to test drive and he said he didn't feel comfortable letting us take it because we thought the price was too high and asked him if the the price was negotiable and he said no. I guess he thought we...
Brianna Replied: Steve - I'm sorry that you didn't have a five-star visit with us. We want our guests to feel welcome at our dealership so I do understand your concern. I'm glad that you were able to complete your test drive. If there is anything further we can do to assist with your car search, please contact Rob Thibodeau, our General Sales Manager, at (207) 510-2291. Thank you.
Google Review
- July 24, 2020
Response from the owner Replied: Thank you Stan for stopping by to leave Prime Motor Cars a wonderful review!
Google Review
- July 22, 2020
Response from the owner Replied: Reviews like this one make our day, Bruce! Thanks from the Prime Motor Cars team!
Google Review
- July 22, 2020
Response from the owner Replied: Thank you so much, Carl!
Google Review
- July 21, 2020
Response from the owner Replied: Thank you for your positive review of Prime Motor Cars, Jason.
Google Review
- July 21, 2020
Response from the owner Replied: Harold, thank you for sharing your positive feedback of Prime Motor Cars! We are so glad that Brandi earned your five stars.
Google Review
- July 20, 2020
Response from the owner Replied: Jean, it's never our intention to inconvenience a customer and I apologize for the delays that occurred during your service visit. I will discuss these concerns with the right people so we can work towards offering a more seamless experience in the future. If you would like to share any additional feedback, please feel free to give me a call. Thank you, Brandi Lawler - Service Director - 207-510-2268
Google Review
- July 16, 2020
Response from the owner Replied: Mark, thanks for reviewing Prime Motor Cars! We're excited to hear that Spencer & Mike helped you into a Mercedes-AMG C63 S and made the process so smooth. Safe travels in your new ride!
Google Review
- July 16, 2020
Response from the owner Replied: Jenney, thank you for reviewing Prime Motor Cars. It is wonderful to hear that Spencer took such great care of you and made sure you found the perfect vehicle!
Google Review
- July 12, 2020
Response from the owner Replied: Denis, we are always looking for ways to improve, so please call me so we can discuss your experience and learn what would have elevated it to 5 stars. Thank you, Brandi Lawler - Service Manager - (207) 510-2268
Google Review
- July 03, 2020
Response from the owner Replied: David, we are always looking for ways to improve, so please call me so we can discuss your experience and learn what would have elevated it to 5 stars. Thank you, Brandi Lawler - Service Manager - (207) 510-2268
Google Review
- July 01, 2020
I had a great experience purchasing my car at Prime Motor Cars and I think that was largely due to working with Spencer Roe. Spencer did an excellent job keeping me informed throughout the process and helped me to get exactly what I was looking for in my new vehicle. I had some pretty specific...
Response from the owner Replied: Jenney, thank you for reviewing Prime Motor Cars. It is wonderful to hear that Spencer took such great care of you and made sure you found the perfect vehicle!
Google Review
- June 26, 2020
I purchased an AMG C63s from Spencer at Prime Motor Cars in Scarborough. Even though I live more than 2 hours away in Massachusetts, the excellent customer service that I received made it well worth the effort. Spencer made a video of the car I was interested in and posted it to YouTube where I...
Response from the owner Replied: Mark, thanks for reviewing Prime Motor Cars! We're excited to hear that Spencer & Mike helped you into a Mercedes-AMG C63 S and made the process so smooth. Safe travels in your new ride!
Google Review
- June 26, 2020
Response from the owner Replied: We love seeing 5 star reviews. Thanks Robert!
Google Review
- June 23, 2020
Response from the owner Replied: Thank you for stopping by to leave us a wonderful review!