The best service experience I have ever had. My car was scheduled for 40k service. The center did not see my booking coupon but did reduce price for me despite my not being able to find the coupon. There were warm and cold beverages and comfortable seating in the temporary area being used due to...

Response from the owner Replied: We are thrilled to hear about your outstanding service experience at Mercedes-Benz Scarborough for your 40k service. It's wonderful that the staff went above and beyond to ensure your satisfaction. From reducing the price despite the coupon issue to offering a comfortable waiting area with beverages and seating, providing a ride, and even having your car freshly washed. Thank you for taking the time to share your positive feedback.

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Great experience here my battery was faulty and I didn’t have an appointment but they welcomed me and assisted me with my issue definitely will come back

Response from the owner Replied: Brittaney,We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. We look forward to the pleasure of assisting you again and as always, we appreciate your business.

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Great service yet again at Mercedes of Scarborough. Professional courteous staff.

Response from the owner Replied: We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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Out of state purchase. They made it easy and car arrived as described.

Response from the owner Replied: We are delighted to know you had a great experience with us! We look forward to the pleasure of assisting you again!

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Everyone was professional, helpful, and friendly. Teamwork is key to the smooth transition.Very pleased with our experience.

Response from the owner Replied: We are thrilled to hear that you had a professional, helpful, and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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Outstanding buying experience!! Very knowledgeable and accommodating and easy, fast transaction. Sydney did a fabulous job communicating and has great knowledge about the cars. A real pleasure to work with. Spencer had all the paperwork lined up and it was a quick and easy close. Very happy!!

Response from the owner Replied: Congratulations on your new vehicle! We are thrilled that Sydney and Spencer provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

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From The General Manager to the Lot Attendant, every employee Ive had the honor of meeting has completely surpassed my expectations. Not only do I deliver vehicles to the service department as a Towing Company ( Wrecker & Crew Towing) I also own a Mercedes GLK350 and highly recommend this Dealership...

Response from the owner Replied: Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

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Friendly, courteous service.

Response from the owner Replied: Hi Susan Libby, we are very happy to have provided you with such a positive experience!

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Response from the owner Replied: We are delighted to see that Mohammed is raising the bar and creating fantastic experiences for our valued guests. Thank you for your continued support of Prime Motor Cars and we'll see you next time!

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Response from the owner Replied: Thank you for your visit, Durelsi!

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Excellent customer service. Neal, the service guy there, made me feel relaxed with no pressure and comfortable. He walked me through every detail without pressuring me into anything. He was very informative and even kinder to my daughters. Definitely look forward to working with him again on my...

Response from the owner Replied: It's great to hear you had an excellent experience with Neal at Mercedes-Benz Scarborough's service department. A knowledgeable, kind, and pressure-free service advisor can make all the difference when it comes to maintaining your vehicle. It's also nice to know that he was accommodating to your needs and even made your daughters feel comfortable. Thank you for sharing your feedback!

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The dealership is under construction and to be clear it’s a mess. Sales and service are working out of trailers. Same greatVehicles- and great people working in temporary spaces.

Response from the owner Replied: Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

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Because of the construction it was confusing to get around. My car was almost out of gas after my service and repairs. The people I delt with were very nice.

Response from the owner Replied: We appreciate your feedback, and we're sorry to hear that the construction made it confusing to navigate. It's great to know that the staff you dealt with were very nice. We value your patience and understand the inconvenience caused by the situation. Thank you for choosing us, and we'll strive to ensure a smoother experience in the future.

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We were on holiday from Toronto. We lost a brake pad and needed new pads and rotors to continue with our vacation and to get home. When called on Wednesday, the service staff were more than helpful checking they had the part and squeezing us in Friday morning. We were on the road again by lunchtime....

Response from the owner Replied: It's wonderful to hear about the exceptional help you received from our service staff when you were on holiday and had a brake issue. Our quick response, checking for the part, and accommodating your needs by fitting you in on Friday morning made it possible for you to continue your vacation and get back home safely. Your gratitude is well-deserved, and it's a testament to our commitment to customer satisfaction. Safe travels, and thank you for sharing your positive experience!

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Great experience getting my car serviced! Thank you!

Response from the owner Replied: We are excited that we provided you with a great service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

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Friendly and great service.

Response from the owner Replied: Thank you for your visit, Michael!

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Best people best service!

Response from the owner Replied: Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

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Response from the owner Replied: Thank you for your visit, Catalina!

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Great service, Mohammed is always helpful and kind!

Response from the owner Replied: That's great to hear! We're so glad Mohammed was able to provide you with such a positive experience. Thank you for taking the time to share your feedback! We appreciate your business and look forward to assisting you in the future.

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Great service, great people always friendly Rebecca is great!

Response from the owner Replied: It's wonderful to hear about your positive experience with the service and our friendly people at Mercedes-Benz Scarborough, especially Rebecca! We appreciate your business.

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Response from the owner Replied: We're always here to listen and assist you with any service needs you may have. It's lovely that you're so satisfied with the care Mohammed and the Prime Motor Cars team provided you and we hope we'll be your first choice next time you need service, Fernand!

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Neal was terrific. Status updates via email very useful.

Response from the owner Replied: Thank you for acknowledging Neal for his professionalism and dedication. Ensuring your satisfaction is our ultimate goal! Your business, as well as your Five-Star Review, are very much appreciated!

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Rebecca is always the best service representative and I can’t wait to see the new space!

Response from the owner Replied: We are thrilled that Rebecca provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

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Easy to schedule, accommodating and knowledgeable staff, great communication. Wish there was more availability of loaner vehicles!

Response from the owner Replied: We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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Just needed to pick up a part. But the construction makes it confusing. Couldn’t figure out where to pick up the part. Then had to walk back to the temporary service center to pay for it. A lot of walking around to figure it out and some people were more helpful than others.

Response from the owner Replied: Thank you for taking the time to leave us a review! We appreciate your feedback on the things we need to improve on. We will look forward to the pleasure of your business again!

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Had the Schedule B service done on my Sprinter Van. Service person was excellent and the job was performed on time as I was told. Only one negative side note is I had hand prints, some grease I believe on the inside of 2 of my doors.

Response from the owner Replied: Dean, Thank you for taking the time to leave us a review. Your feedback is valuable to us, and we will use it to improve our processes to ensure that future visits meet all your expectations. Have a great week!

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Would like to say that Mohammad F is the best advisor we’ve ever had! Great dealership if you need service. Highly recommend!!

Response from the owner Replied: It's wonderful to hear about your positive experience with the service and our friendly people at Mercedes-Benz Scarborough, especially Mohammad! Great customer service can make a significant difference in any experience. We appreciate your business.

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Bought a 2016 WRX from these guys yesterday on 9/11/23. My salesman Christian was stellar, super easy-going, low pressure, willing to negotiate on the price, awesome experience with him he gets 5 stars from me & deserves a fat raise! I give the dealership itself a 3 star, after filling out paperwork...

Response from the owner Replied: Congratulations on your new 2016 Subaru WRX! Ensuring your satisfaction is our ultimate goal and we are delighted to know that Christian delivered an awesome experience! We apologize for the delay in delivering your title. Thank you for the review and your business. We look forward to the opportunity to assist you again in the future.

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Sometimes working out of trailers isn’t great for everyone. My job order was setting on Mohammed’s desk for 20 minutes while I was told my car was being washed. I took the ticket off his desk and got another service tech to handle the payment. My car wasn’t being washed. It was sitting locked behind...

Response from the owner Replied: Thank you for taking the time to leave us a review! We appreciate your feedback on the things we need to improve on. We will look forward to the pleasure of your business again!

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I really enjoyed working with the Mercedes Benz of Scarborough dealership. Especially Matthew Benson, our sales person. The whole team was professional and courteous. They were responsive and straightforward. A great experience and I would definitely purchase another vehicle from the dealership.

Response from the owner Replied: We're delighted to hear that you had a great experience working with Mercedes Benz of Scarborough and that Matthew provided professional and courteous service. Responsiveness and straightforwardness are qualities we value in our team, and it's clear that they excelled in this regard. Your satisfaction is our priority, and we appreciate your kind words and your trust in us. Thank you for choosing us!

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First service, 10000 mile check on 1 year old vehicle. Very efficient, recall handled at the same time. Dealership under major remodeling, but temporary facilities were adequate.

Response from the owner Replied: That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

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Response from the owner Replied: We are grateful for your positive feedback, thanks so much Marilee!

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Excellent work

Response from the owner Replied: Thank you for your visit!

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Response from the owner Replied: Thank you for your visit!

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Very good.

Response from the owner Replied: There’s nothing like seeing a great review on our page, thank you!

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3/10/2021Another service completed at 35000 miles. Also had emissions campaign completed. The work was completed when I was told it would be. Scott and the team did well updating me as work progressed. Also pointing out some items the may require attention in the near future.Service appointment...

Response from the owner Replied: Tom, we really appreciate the positive feedback. It is gratifying to know that our team always takes such great care of you and we look forward to seeing you next time. Thank you from all of us at Prime Motor Cars!

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Great customer service! Everyone is so helpful and made our buying experience memorable. I definitely recommend them.

Response from the owner Replied: Thank you for the kind words! We are excited to hear that we were able to provide you with a great experience!

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Initially suboptimal experience with service advisor Neil. This was subsequently remedied by manager Brandi Lawler and advisor Rebekah who went above and far beyond my expectations!!

Response from the owner Replied: We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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The staff at Prime Mercedes has been so great to work with. Thanks guys!

Response from the owner Replied: Thanks for the great review, Ken! We hope to see you back at Prime Motor Cars again soon!

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Last summer, we had a minor mechanical issue with our Mercedes. The team at Mercedes-Benz of Scarborough could not have been more responsive and helpful in quickly resolving the problem. Highly recommend!

Response from the owner Replied: We are very pleased to hear that we could provide you with an exceptional service experience! We appreciate your business and we look forward to the opportunity to assist you again in the future.

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Excellent experience. Sydney was very helpful. She knew the details of the car very well and listened to my questions. She answered them completely and made sure that I was satisfied with the car and experience.

Response from the owner Replied: We are very pleased to hear that we could provide you with an exceptional experience! It is also great to hear that Sydney went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

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It is great to have a fully functioning GLE again. The service department did a great job and in time so I could pickup my son and family at the airport. My service advisor, Rebekah, is knowledgeable, pleasant and kept me informed about the repair progress. I highly recommend the Mercesdes Benz at...

Response from the owner Replied: Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

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Over-all it has been a good experience from the start, the sales man Mr. Spencer was especially professional, and friendly. Service department Miss Reebeka, has also been professional, and friendly. However, it takes too long to get someone on the phone when I call, times, and arrangements agreed...

Response from the owner Replied: Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

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Dealership was responsive and did not bog me down with text messages unlike some dealers. Lot of bad dealers out there that misjudged the market. I will update my experience fairly irrespective of reaching an agreement. Car is in for conditioning..

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Response from the owner Replied: Thank you for your visit!

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We could get a better rate on the finance and warranty

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Response from the owner Replied: Thank you for your visit!

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Response from the owner Replied: Thanks for the rating.

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Response from the owner Replied: Thank you for your visit!

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Response from the owner Replied: Thank you for your visit!

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Response from the owner Replied: Thank you for your visit!

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Awesome service

Response from the owner Replied: Thank you for your great rating.

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I was out of state and had an issue with my Mercedes the service department got it in and got me back on the road . Service department was great

Response from the owner Replied: Thank you for your kind words! We thank you for your business and look forward to your next visit!

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Love this dealership! The people and service is unmatched! 5 stars across the board! Highly recommend!

Response from the owner Replied: Hi Coach,At Mercedes-Benz Scarborough, we are pleased to hear that we are able to provide you with an enjoyable service experience. Thank you for your Five Star review and the recommendation! We look forward to the opportunity to assist you again in the future!

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Timely repair, covered under warranty (shockingly), professional staff.Thank you Sam (the service advisor I worked with) and thank you Scarborough Mercedes Service department.Vehicle : 2011 Mercedes Sprinter 3500 3.0 diesel

Response from the owner Replied: We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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We had an incredible experience here this week! Visiting from out of town for only a few days with a battery that died unexpectedly, Mercedes Scarborough welcomed us in immediately and took incredible care of us. Thank you for your quick and efficient help, it’s greatly appreciated.

Response from the owner Replied: Hi Julia,We are very delighted to hear that we could provide you with an exceptional service experience! We appreciate your Five Star review and we look forward to the opportunity to assist you again in the future.

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I had some car trouble while on vacation in Maine. Neil and his team were able take care of us and really went above and beyond to help me and my wife out! Great team here; first class operation!

Response from the owner Replied: Thank you for your kind words about Neil! We are very happy to hear that we were able to provide you with an enjoyable experience!

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Response from the owner Replied: Thank you for your recent visit.

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Response from the owner Replied: Thank you for your visit!

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Excellent service every time

Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!

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Response from the owner Replied: Thank you for your visit!

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Excellent, prompt, courteous service. Very professional !!

Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!

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Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!

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Extremely professional and accomodating.

Response from the owner Replied: We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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The service department at Mercedes Benz was so helpful and I appreciated them answering my questions. Thanks Nick!

Response from the owner Replied: Thank you for your kind words! We are thrilled that you had a pleasant service visit!

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Thank you Mercedes Benz Service Department you were extremely helpful. Neal and crew answered all my questions. So appreciative

Response from the owner Replied: Thank you for your kind words! We are thrilled that you had a pleasant service visit!

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Quick, friendly service. This place has consistently been the best all around car service I’ve ever dealt with

Response from the owner Replied: Thank you for your kind words! We thank you for your business and look forward to your next visit!

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Mercedes Benz of Scarborough is the best. There. Their service person Rebekah is a delight to work with. She really is well educated about Mercedes. I was impressed. Louis F. Santoro. I give 5 Stars!

Response from the owner Replied: Louis Santoro, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz Scarborough.

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Edit: Within 24 hours of our one-star review, we have received our check. Leaving the review for others to read, but upping the review to three stars since we did actually receive the check.I purchased a truck from Mercedez-Benz of Scarborough for $85,000 back in February. I had it delivered. It had...

Response from the owner Replied: Thank you for bringing this concern to my attention. I truly appreciate your business and hope everything was resolved to your satisfaction.I apologize that this took longer than expected to get the check. I agree our communication could have better. You should have been advised that the check takes a few weeks to be processed. I have confirmed that the check was FedExed and received by you. I sincerely apologize for the delays.If there is ever anything I can assist you with in the future, please feel free to contact me at 207-510-2255.Brandi LawlerGeneral Manager

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I’ve been having my car serviced at Scarborough MB for the past 5 years. They continue to be friendly, communicative, and fair. I can’t thank Nick and his team enough for helping me throughout the years with my older model Mercedes. Looking forward to keeping it running for years to come.

Response from the owner Replied: Thank you for being our customer, we appreciate your kind words!

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Great place to buy a car! Very fair prices and no pressure. Max was great! He answered all my questions and was a pleasure to work with. Great assets to the dealership. Jim the finance manager also made the purchase super smooth. Totally recommend this dealership!

Response from the owner Replied: We are very happy to hear that our team treated you well and was able to help you with your shopping experience.

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Sam is a great advisor. Always willing to go that extra mile for a customer.

Response from the owner Replied: Thank you for your kind words for Sam, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!

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Response from the owner Replied: Thank you for your visit!

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Great parts department

Response from the owner Replied: Hi Josh, thank you for your rating! It is greatly appreciated, and we look forward to welcoming you back in the future.

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Response from the owner Replied: Thanks for the five-star rating!

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Awesome service!

Response from the owner Replied: Hi Nathan Shmalo, we are very happy to have provided you with such a positive experience!

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Great service, as usual! Thank you, Mercedes dealership in Scarborough!

Response from the owner Replied: Milo Dossev, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

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Excellent customer service ! Friendly helpful knowledgeable

Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!

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Excellent service experience at Prime Mercedes in Scarborough ME

Response from the owner Replied: We appreciate the positive feedback, Floyd! Thank you for trusting Prime Motor Cars with your repair and maintenance needs!

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Response from the owner Replied: Thank you for your visit!

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Quality service in a timely way. Have dealt with Mohammed for 10+ years over and six vehicles.

Response from the owner Replied: Scott Sinclair, we are so happy to read such a great review about Mercedes-Benz Scarborough! If you have any further questions, please give us a call. We're always happy to help!

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Great service, great advisor. Thanks for the continued help with our Mercedes GL550.

Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!

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Rare car with an odd issue, but all was handled professionally, and at reasonable cost, as well. They even kept the car inside!

Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!

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Brandi and the team at Mercedes Benz Scarborough are amazing! Top notch customer service. Thank you.

Response from the owner Replied: Adam Huntley, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.

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I can't say enough about Mohammed Fakory & his staff when I show up for a service. I am always treated exceptionally well and makes for a pleasant experience every time! Thank you!

Response from the owner Replied: We're happy you found our staff to be so supportive during your experience here at Mercedes-Benz Scarborough. We sincerely thank you for the positive review, and look forward to seeing you again soon!

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A great job!They called me Monday and said it was a challenging day and pleas be prepared to wait a little longer. I then changed my appointment.I went in today, fast, flawless, professional.They set my expectations perfectly well and exceeded them.Thank you!

Response from the owner Replied: Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!

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Response from the owner Replied: Thank you for the positive rating, we really appreciate it!

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Response from the owner Replied: Thank you for your visit!

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Excellent service on both of my vehicles!! Super friendly and efficient

Response from the owner Replied: Thank you for being our customer, we appreciate your kind words!

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Great service.

Response from the owner Replied: Thank you for being our customer, we appreciate your kind words!

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Great job - thank you

Response from the owner Replied: Mark, thanks so much for your great review!

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Great place to buy a van! Super easy and fast.

Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!

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The folks at Prime go the extra mile to make sure you’re taking care of!

Response from the owner Replied: Christian A. Thomas, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

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A++ service. Friendly and efficient. Very nice crew.

Response from the owner Replied: Thank you for being our customer, we appreciate your kind words!

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Very good and thorough service. Courteous service advisors.

Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!

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Response from the owner Replied: It was our privilege to serve you, thanks so much! - Prime Motor Cars Team

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I've had consistently excellent service for our Sprinter van. Scott Joys made things happen for my wife and I. I can't thank him enough.

Response from the owner Replied: Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

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Great service experience! They were transparent about the timing, and were always checking in.There’s a reason I still drive 2+hours to have my car serviced here!

Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Phenomenal experience and first class attention to details. Sydney was able to capture every single detail I told her and some how put it all together to help me find the perfect C300. Everyone was professional and polite. I never felt any pressure to make a purchase either, which is a relief. You...

Response from the owner Replied: Lourenz Oviedo, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz Scarborough!

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Absolutely fantastic! Rebekah in the service department is the best example of her profession. Pleasant to work with, great communication, and is the reason we drove 286 miles past 2 other Mercedes dealers to get our vehicle serviced at MB of Scarborough.

Response from the owner Replied: Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!

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Very Satisfied with the service at MB Scarborough. They were able to fix my brakes on my 21 Sprinter. Many thanks for a job well done!!

Response from the owner Replied: Hi Robert A. Yarumian Ii, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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Happy with service! Although the time it took was longer than usual, I understand they are a busy establishment and I do appreciate the great work done. Thank you for the great communication and wonderful customer service. Very friendly as well!! Clean environment and great accommodations for the...

Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz Scarborough

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Very easy buying process! The sales staffs well educated on all models and options. Our business needed a new van and they were the lowest price in Maine for any van. Sales manager and business manager were also very helpful and nice to deal with. Will be back for another one

Response from the owner Replied: Hi Chris Finley, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

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