Google+ Review
- January 12, 2019
In the midst of our two-month trip around the US, we had a problem with one of the side doors on our Metris. We dropped into James Motor without appointment. The service department and especially Mike Coyle accommodated us and were a pleasure to deal with. Thank you.
Response from the owner Replied: Thank you for allowing us to be a memorable part of your journey! Safe travels!
Google+ Review
- January 12, 2019
To much money for me
Google+ Review
- December 19, 2018
Response from the owner Replied: I am sorry that we did not earn 5 stars Mitchell. Can you let us know how we can do better next time?
Google+ Review
- November 30, 2018
I absolutely love this place. Sara and Jason are some of the finest, most professional people in the business and I honestly cannot thank them enough for everything they have done. You should really consider purchasing your next car here. Everyone treats you like family and they truly go above...
Response from the owner Replied: Thank you for allowing us to earn your business Joshua!! Congratulations on your C class and welcome to the family!!
Google+ Review
- November 20, 2018
Response from the owner Replied: VIPR, I was going to apologize for your poor experience and ask you to elaborate on what happened.....but then I read what you left for other places of business. After seeing how you refer to employees at other establishments I personally think that our business might be better off without your patronage.
Google+ Review
- November 17, 2018
Great experience, top service ! Recommend!
Response from the owner Replied: Thank you for the feedback Ashley!!
Google+ Review
- November 05, 2018
Took over 2 weeks to get my car fixed. After a few days they just stopped calling to give me updates. I asked for recommendations on where to get my car detailed they had none. I miss my dealership in Beaverton.
Google+ Review
- October 22, 2018
I love this dealership! I have dealt with them for a few years now and every interaction is a joy. Thank you to David, Eddie, Shane, Ed, Buck, Mike, Dan and everyone else that helps to make my visits awesome stress free.
Response from the owner Replied: Thank you for the kind words Paul! We are very fortunate to have you as a customer!
Google+ Review
- October 20, 2018
Always a great experience. The service staff bend over backwards for you. That's why I will always have a MB and have service performed at James.
Response from the owner Replied: Thanks for your feedback and your business Craig!!
Google+ Review
- October 08, 2018
Great Service Department with helpful and friendly staff!
Response from the owner Replied: Thank you so very much for your business and your feedback!!
Google+ Review
- September 26, 2018
Response from the owner Replied: Thank you Delbert! We appreciate your business!
Google+ Review
- September 21, 2018
Had an excellent experience at James Motors during the entire process of purchasing a new vehicle. My sales representative Derrick Burns was very professional and knowledgeable about the certified Mercedes I purchased. I would highly recommend Derrick and the entire staff to anyone in the market...
Response from the owner Replied: Thank you for your feedback David! We are very fortunate to have Derrick on our team and you as a customer!
Google+ Review
- September 19, 2018
Google+ Review
- September 15, 2018
Response from the owner Replied: Tina, I am sorry to hear that you had a poor experience. Can you please elaborate on why we only earned two stars?
Google+ Review
- September 13, 2018
David Dunn and the whole crew are first class. Bought a new AMG and it couldnt have been easier or more pleasant. Highly recommend David Dunn.
Response from the owner Replied: Thank you for the feedback Jeff! Welcome to the AMG family! We appreciate your business!
Yelp Review
- September 13, 2018
They are always fast and friendly, no questions, just service and efficiency. I feel like I'm at nascar on the sidelane of nascar. Road ready!
Google+ Review
- September 13, 2018
Purchased my second car from James this summer. Have always been pleased with the way I am treated here and the service department is top notch!
Response from the owner Replied: Thank you for your repeated patronage Lleyton! We are very fortunate to have you as a customer!
Google+ Review
- September 07, 2018
Steve was most courteous along with the whole staff!
Response from the owner Replied: Thank you for the feedback!! We appreciate you taking the time out of your day and we appreciate your business!!
Google+ Review
- September 06, 2018
Response from the owner Replied: Rafiq, could you please elaborate on why you only gave us 1 star?
Google+ Review
- September 05, 2018
I am from Ohio and i ended up here with my 2012 Sprinter. Mike Coyle is a great service manager. he will say the truth and respect your time, my sprinter was here and he kept me posted also worked with me around to start working on it soon as possible. Thanks for helping my business
Response from the owner Replied: Thank you very much for the feedback. We are very lucky to have Mike Coyle on our team and we appreciate the opportunity to work on your Sprinter. Let us know if we can ever be of service for you again!
Google+ Review
- August 29, 2018
Scott was great to deal with and very helpful through the entire process.
Response from the owner Replied: We are very fortunate to have Scott as a part of our team. Thank you for the feedback and for your business!
Google+ Review
- August 26, 2018
Response from the owner Replied: Thank you for the feedback Bill!
Google+ Review
- August 08, 2018
Has a wonderful service staff. Work completed in a timely manner.
Response from the owner Replied: Thank you for allowing us to service your Benz! We appreciate the feedback Gene!
Google+ Review
- August 03, 2018
They take their time to listen to my complaints if a have any, they take good care my car always.
Response from the owner Replied: Thank you for your response Laurenda! We appreciate the opportunity to earn your business. Have a great weekend!
Google+ Review
- July 30, 2018
Very professional
Response from the owner Replied: Thank you for the positive feedback Billy!
Google+ Review
- July 19, 2018
The whole team was great from start to finish! Scott Stoess special thanks to you from answering all our questions on the phone to sealing the deal for us out the door!
Response from the owner Replied: Thank you for the positive words Erica! We are glad to have you as part of our family!
Google+ Review
- July 19, 2018
This is a brass tacks kind of place. Great service. I was told I needed an extra part from another MB dealer... they said no and would not charge me for it. I was prepared to pay for it, they mechanic said I didn't need it. I was glad, because it saved me about $1,000. The staff was polite and...
Response from the owner Replied: Thank you for your positive feedback! I am glad we were able to take care of you. Please let us know if we can be of service in the future!
Google+ Review
- July 13, 2018
When I was trying to get battery exchange under they warranty, they say: we cant even its still less then 24 month with out a receipt...how can I get it if I just got this car...Better go to Sams club or Costco they warranty is %100 with out receipts
Response from the owner Replied: VIPR, I was going to apologize for your poor experience and ask you to elaborate on what happened.....but then I read what you left for other places of business. After seeing how you refer to employees at other establishments I personally think that our business might be better off without your patronage.
Google+ Review
- July 08, 2018
Response from the owner Replied: Thank you for your feedback James!
Google+ Review
- June 27, 2018
Good folks here. Never had a bad experience.
Response from the owner Replied: Thank you Alex! We are fortunate to have you as a customer!
Google+ Review
- June 24, 2018
Response from the owner Replied: Thank you Brenda! Let us know how we can get a 5 star review next time! Thank you for being a customer of James Motor Company!
Google+ Review
- June 21, 2018
We were very pleased with James MCMB. Our SLK320 was towed there on a Thursday afternoon and ready for pick up by Monday afternoon. Hunter was very helpful and our service advisor June helped facilitate our repair. All staff we encountered were courteous.
Response from the owner Replied: Thank you for the positive feedback Sarah! While we are sorry your vehicle had to be towed in, we hope that we were able to make the situation as positive as we could. We appreciate your business and kind words!
Google+ Review
- June 09, 2018
Be ware! Forcing extra services and very rude!!!I was bringing in my C300 for the scheduled service A. They are quickly going to bring the car in without give me a quote. I asked about the cost and was told its going to be close to $400. I was a little surprised because I know it normally priced...
Response from the owner Replied: Quan I am sorry to hear that you had a poor experience here. Can you elaborate on what happened that only earned us 1 star?
Google+ Review
- June 09, 2018
AMAZING...GREAT Staff...GREAT Service
Response from the owner Replied: Thank you for the kind words Cecelia! We are fortunate to have you as a customer!
Google+ Review
- June 05, 2018
In April we bought a used Lexus ES300h from James Motor Company. The car buying process was easy (no pressure!) from start to finish. Derrick Burns, our sales representative, was consistently knowledgeable, courteous, and eager to answer our questions. At several points, he went far beyond our...
Response from the owner Replied: Thank you for your business James! We appreciate the feedback!
Google+ Review
- May 31, 2018
Recently bought a 2015 CPO GLK 350 and needless to say, Derrick Burns is a class-A salesman and the James Motor Company service and communication is above industry standard. Will definitely return to purchase more future vehicles and recommend all future customers to ask for Derrick in regards to...
Response from the owner Replied: Thank you for the feedback Nima! We appreciate you giving us the opportunity to earn your business.
Google+ Review
- May 29, 2018
In April we bought a used Lexus ES300h from James Motor Company. The car buying process was easy (no pressure!) from start to finish. Derrick Burns, our sales representative was consistently knowledgeable, courteous, and eager to answer our questions. At several points, he went far beyond our...
Response from the owner Replied: Thank you for your business James! We appreciate the feedback!
Google+ Review
- May 21, 2018
Friendly, professional and knowledgable staff from GM Mark Gold to our Sales Associate Larry Cartwright. This is our third M-B vehicle purchase from James Motor Company.
Response from the owner Replied: Thank you once again for your business Bob!
Google+ Review
- May 19, 2018
I went in to get 3 bulbs changed that were out on my Mercedes Benz ML350. I was willing to wait however long it took to get them replaced. I also made a appointment for my vehicle to be serviced that week. The lady that greeted me at the dealership said that since I had to many bulbs out they would...
Google+ Review
- May 18, 2018
Great selection of new and used cars, and excellent customer service. After I had an accident in West Virginia, James Motor drove a car to me to continue my trip. You cannot beat customer service like that!
Response from the owner Replied: Thank you for your continued support Cyrus! We are very fortunate to have you as a customer and we appreciate your feedback.
Google+ Review
- May 16, 2018
After 9+ months of endless searching for the perfect convertible with the perfect color combination (Polar White w/ Porcelain Int). I finally found a "coming soon" on the Internet in Lexington KY and was blessed to connect with Derrick Burns and James Motor Company. Derrick was always available to...
Response from the owner Replied: Congratulations on your new SL Julie! We appreciate you giving us the opportunity to earn your business. Welcome to the family!
Google+ Review
- May 04, 2018
Great place
Response from the owner Replied: Thank you Richard!!
Google+ Review
- May 04, 2018
Just got
Response from the owner Replied: Thank you Fay!!
Google+ Review
- May 01, 2018
It's just a carlot but they tend to try to go the extra mile for you
Response from the owner Replied: Thank you for the compliment Israel! Anytime we can be of service please let us know!
Google+ Review
- April 30, 2018
I'm delighted to say that at last...I have my dream car. After a lot of analysis and searching I bought a 2018 Mercedes AMG C43 convertible. There isn't a day I don't get excited to drive it. It's like it has 5 personalities---the agility modes are awesome: Eco, Comfort, Sport, Sport+ and for...
Response from the owner Replied: Thank you for the opportunity Liz!! Enjoy your beautiful C43!!
Google+ Review
- April 29, 2018
I'm delighted to say that at last...I have my dream car. After a lot of analysis and searching I bought a 2018 Mercedes AMG C43 convertible. There isn't a day I don't get excited to drive it. It's like it has 5 personalities---the agility modes are awesome: Eco, Comfort, Sport, Sport+ and for...
Response from the owner Replied: Thank you for the opportunity Liz!! Enjoy your beautiful C43!!
Google+ Review
- April 20, 2018
I bought a S series Jaguar from this dealer about 15 years ago and then bought a CLK Mercedes convertible from them in 2011. I returned to trade in the CLK for a new model, 2017 or 2018 C Class convertible. I drove a couple of them and returned a week later to get detailed answers on the various...
Response from the owner Replied: Thank you for taking my call today Liz. I am sorry that you did not have a great experience, but hopefully we can still put something together!
Google+ Review
- April 14, 2018
Hi Scott -- this is Mike P in Louisville. Just want to let everyone know what a great experience I had purchasing my 2014 S550. After looking several years for a 2010-13 S550, I came across a 2014 Iridium Silver S550 at James Motor Co. So off I went to Lexington. Needless to say this car was...
Response from the owner Replied: Thank you for your business and for the feedback Mike! We appreciate having you as a customer!
Google+ Review
- April 14, 2018
Hi Scott -- this is Mike P in Louisville. Just want to let everyone know what a great experience I had purchasing my 2014 S550. After looking several years for a 2010-13 S550, I came across a 2014 Iridium Silver S550 at James Motor Co. So off I went to Lexington. Needless to say this car was...
Response from the owner Replied: Thank you for your business and for the feedback Mike! We appreciate having you as a customer!
Google+ Review
- April 11, 2018
Great place
Response from the owner Replied: Thank you Richard!!
Google+ Review
- April 10, 2018
Response from the owner Replied: Thank you Isabella!
Google+ Review
- March 14, 2018
I worked with Larry Cartwright. He was so helpful and quick to get us to the bottom line on the pre-owned car we wanted. Because our car was a trade-in, it had yet to be detailed, but he made sure to get it as close to new as possible for us a few weeks later when we could bring the car back for...
Response from the owner Replied: Thank you for the positive feedback and for the opportunity to earn your business!
Google+ Review
- March 14, 2018
We had WORST car buying experience. Pre-owned car manager Eddie was very rude and did not look like he cared for business. Since it was certified pre owned, we assumed it would be in great condition & committed financially, we were very wrong after seeing car. When we brought this up with Eddie he...
Response from the owner Replied: Mr. McCarthy, we currently cannot find any record of your purchase. If you would be so kind as to contact me directly (Shane@JamesMotorCompany.com) so that I can get some more information and better assist you I would appreciate it.
Google+ Review
- March 03, 2018
Super professional service !
Response from the owner Replied: Thank you Ralph! We appreciate your business!
Google+ Review
- February 28, 2018
We had WORST car buying experience. Pre-owned car manager Eddie was very rude and did not look like he cared for business. Since it was certified pre owned, we assumed it would be in great condition & committed financially, we were very wrong after seeing car. When we brought this up with Eddie he...
Response from the owner Replied: Mr. McCarthy, we currently cannot find any record of your purchase. If you would be so kind as to contact me directly (Shane@JamesMotorCompany.com) so that I can get some more information and better assist you I would appreciate it.
Cars.com Review
- February 20, 2018
We must give the highest praise to the two salesmen that helped us with the purchase of our new Mercedes Hunter Hamilton and Larry Campbell. Purchased the car February 3 and went back today to ask a few questions Larry could not have been more accommodating to get our needs met. Kennth and...
Eddie Brantley Replied: Thank you very much for the feedback! We are very fortunate to have you as our customer!
Google+ Review
- February 16, 2018
I worked with Larry Cartwright. He was so helpful and quick to get us to the bottom line on the pre-owned car we wanted. Because our car was a trade-in, it had yet to be detailed, but he made sure to get it as close to new as possible for us a few weeks later when we could bring the car back for...
Response from the owner Replied: Thank you for the positive feedback and for the opportunity to earn your business!
Google+ Review
- February 16, 2018
We had WORST car buying experience. Pre-owned car manager Eddie was very rude and did not look like he cared for business. Since it was certified pre owned, we assumed it would be in great condition & committed financially, we were very wrong after seeing car. When we brought this up with Eddie he...
Response from the owner Replied: Mr. McCarthy, we currently cannot find any record of your purchase. If you would be so kind as to contact me directly (Shane@JamesMotorCompany.com) so that I can get some more information and better assist you I would appreciate it.
Google+ Review
- February 14, 2018
We always have had a great experience with James Motor. Both times that we have purchased cars from here we worked with David Dunn. He made the process very smooth for us. David is knowledgeable , courteous, very professional and most importantly understanding and accommodating. During our very...
Response from the owner Replied: Thank you very much for the kind words. We appreciate you allowing us to earn your business again!
Google+ Review
- February 14, 2018
I purchased my 2015 GLK 350 from James Motors three years ago. It was one of the best car purchases I have ever made. I worked with a wonderful salesperson Mr. Larry Cartwright. He was the most pleasant and easy going car salesperson that I have ever met. He was very attentive and listen to all...
Response from the owner Replied: Thank you for the kind words and the opportunity to earn your business!
Google+ Review
- February 14, 2018
Went to James Motor Company to purchase a vehicle and Larry Cartwright was fantastic. He helped us with everything we needed and did it with a smile. He was very knowledgeable and professional. We couldnt have asked for a better experience. If you are looking for a professional and pleasurable car...
Response from the owner Replied: Thank you very much for your kind words! We are very fortunate to have Larry as part of our team. Thank you for your business!
Google+ Review
- February 14, 2018
Super professional service !
Response from the owner Replied: Thank you Ralph! We appreciate your business!
Google+ Review
- February 10, 2018
Response from the owner Replied: Thank you Jim!
Google+ Review
- February 07, 2018
Google+ Review
- February 06, 2018
Cheese burger was cold don't know if I will go back r not rate 1
Response from the owner Replied: Mr. Groves, I think you might have accidentally eaten one of our employees lunches in the lounge as we are the Mercedes-Benz dealership in the Lexington area. I can assure you that if we were an establishment that specialized in cheeseburgers, that they would be the best cheeseburgers in town! If we can ever be of service for you in regards to a Mercedes-Benz, please let us know!
Google+ Review
- February 03, 2018
Very helpful, very friendly
Response from the owner Replied: Thank you Marghie!
Google+ Review
- February 03, 2018
Very helpful, very friendly
Response from the owner Replied: Thank you Marghie!
Google+ Review
- February 01, 2018
Response from the owner Replied: Thank you!
Google+ Review
- January 29, 2018
We always have had a great experience with James Motor. Both times that we have purchased cars from here we worked with David Dunn. He made the process very smooth for us. David is knowledgeable , courteous, very professional and most importantly understanding and accommodating. During our very...
Response from the owner Replied: Thank you very much for the kind words. We appreciate you allowing us to earn your business again!
Google+ Review
- January 19, 2018
Great place to buy and service your MB.
Response from the owner Replied: Thank you for your business Jerry!
Google+ Review
- January 17, 2018
I purchased my 2015 GLK 350 from James Motors three years ago. It was one of the best car purchases I have ever made. I worked with a wonderful salesperson Mr. Larry Cartwright. He was the most pleasant and easy going car salesperson that I have ever met. He was very attentive and listen to all...
Response from the owner Replied: Thank you for the kind words and the opportunity to earn your business!
Google+ Review
- January 16, 2018
Went to James Motor Company to purchase a vehicle and Larry Cartwright was fantastic. He helped us with everything we needed and did it with a smile. He was very knowledgeable and professional. We couldnt have asked for a better experience. If you are looking for a professional and pleasurable car...
Response from the owner Replied: Thank you very much for your kind words! We are very fortunate to have Larry as part of our team. Thank you for your business!
Google+ Review
- January 16, 2018
Response from the owner Replied: Thank you Andrew!