Response from the owner Replied: Thank you Mike!!

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This was the worst experience that I’ve ever had. The staff was unprofessional, including management. They tried to sell me a car that was missing parts, and kept trying to reassure me that the car would be ready. It was never ready and after 3 visits of being let down, I requested to work with a...

Response from the owner Replied: Miss DC2B, First and foremost you referring to another human being, especially a member of my team as “disgusting” speaks volumes about your character. After looking at your previous Google reviews of several other establishments it is clear that not many places out there can make you happy. Let’s discuss the realities of this transaction:The “missing parts” that you are referring to were covers for the child seat latch system, which took a few days to arrive. Eddie Brantley was trying to accommodate your schedule and was reaching out to you after closing time in order to try to provide a higher level of customer service rather than just ignoring you once the store is closed. The biggest delay in the deal was you not facilitating payment on the vehicle after being told multiple wire transfers were initiated on your behalf. Sometimes the best business you can do, is the business you do not do. I think this is a perfect example of such a situation. I am glad that you found another Mercedes-Benz dealer to handle your sales and service needs and wish you many happy miles of driving pleasure.

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My wife and I bought a 2024 GLC 43 AMG from Bob! He was great to deal with. Do yourself a favor and ask for Bob! They earned a customer for life from the Blakes. We will be back to buy more from them in the future! Glad we made the trip from Louisville to check out this vehicle. They were much...

Response from the owner Replied: Brandon we are so very glad that you gave us the opportunity to earn your business! Thank you for taking the time to provide your feedback and for your kind words about Bob. Thank you for your business and welcome to the family!

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Made a deal on a vehicle on Monday - sales manager told consider the car sold. Was supposed to do paperwork on Wednesday as salesman was out on Tuesday. Got a call on Wednesday morning that car was sold to someone else and it was just “bad luck”. Not how I do business so I cannot recommend this...

Response from the owner Replied: Glenn I am incredibly sorry to hear that there was a misunderstanding during your visit to our store. Unfortunately we cannot hold pre-owned vehicles without some form of payment or documentation of a sale. I hope that you found another Cadillac that works for you, and again, we apologize for any misunderstanding that may have happened.

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We had the best sales experience with Bob S. Make sure to ask for him! We purchased a 2024 Mercedes AMG GLC43 and couldn’t be happier. Thank you for everything!

Response from the owner Replied: Thank you so very much for the opportunity to earn your business! We appreciate your feedback and wish you many happy miles of driving in your new Benz! Welcome to the family!

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Exceptional service. Order parts through James Motor Company at my job. I was able to call them for parts on my personal C280 and the parts department knocked it out of the park. Fast and knowledgeable service. I had parts in the mail the next day. Do not waste your time shopping for Mercedes parts...

Response from the owner Replied: Thank you so very much Ben!!

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The entire experience we had at James Motor was great. Bob Flannery went above and beyond as a salesperson and Jason in financing made the process so smooth. We will definitely be return customers!

Response from the owner Replied: Thank you so very much Gynger! We greatly appreciate you taking the time to provide feedback and we are happy to have you as part of our family!! Congratulations!

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Not very helpful

Response from the owner Replied: Care to elaborate?

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Enjoyed working with Bob Spradlin on the purchase of our new GLC! Expert assistance from a real pro.

Response from the owner Replied: Thank you for the feedback and for your business Richard! We are very luck to have Bob on our team and you as a customer!

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I bought a pre-owned 2018 GLA250 4 Matic 5 months ago from a used car dealership. Wasn't looking to go with Mercedes to be honest, thought I was going to go new Toyota again. But I fell in love with this car. Everything about it was what I was looking for but struggled to find. So I bought it. Just...

Response from the owner Replied: Thank you so very much for taking the time out of your day to share this with us!! We are very lucky to have Carrie on our team and to have you as a customer! Merry Christmas!!

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We recently purchased a Mercedes GSL 450 from Bob Spradlin at James Motors. Purchasing the vehicle from Bob was a great experience. Bob was polite and professional and demonstrated all the vehicle features in detail. Bob was professional throughout the sales experience and follow up as we worked...

Response from the owner Replied: Thank you so very much for your feedback and kind words Greg! We appreciate you allowing us to earn your business. Thank you!

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The sales manager mentioned during the purchase of my used vehicle from James Motor Company that he, himself was a differentiator. After the sale I washed the vehicle, I noticed some issues. After bringing this to their attention, they had no problem stepping up to take care of the issues. This...

Response from the owner Replied: Thank you for the kind feedback and for your business Brent!!

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Service writer very unprofessional! Calls to service manager and also sales manager went to voicemail. Very disappointed with the support from this dealership.

Response from the owner Replied: Daren I am sorry to hear about your experience. Both the service manager and myself were in a meeting and away from our desks earlier. I did not have any voice mails on my system so I was unaware of a missed call. Please feel free to call my desk directly at 859-335-4307. If I am unavailable I will return your call as soon as possible.

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About an hour out from James Motor Co. and three days from home, our Sprinter van started sputtering. We called the service department and got Bob on the line, who happened to be filling in, and told him of issues and concerns, to which he talked us through common known issues with EGR. We topped...

Response from the owner Replied: Thank you very much for the kind feedback Stacy! Glad we could be of service for you!

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What an amazing experience! Mark Walsh (Salesperson), Jason McCurry (Finance), & Shane Miller (Sales Manager) all worked together to help me purchase my new 2024 GLC300. Although there was an issue with Mercedes' network, Jason worked overtime to get my financing secured & Mark spent almost 12 hours...

Response from the owner Replied: Thank you so much for the kind feedback Kimberly! Congratulations on your new GLC!

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James motor has always bent over backwards for any of my needs. Dustin and Ed in the Service department are always especially helpful. Highly recommended.

Response from the owner Replied: Thank you so very much for taking the time to leave us such a nice review Rich! We are very fortunate to have you as a customer.

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Response from the owner Replied: Thank you for the feedback Amy!!

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4 months ago I purchased a brand new 2023 Mercedes (GLE COUPE AMG). A piece of trim from the roof fell off, five weeks ago I then took the vehicle to the Mercedes service department so they could look at it and order the missing trim. Four guys from the service department looked at my car,...

Response from the owner Replied: Junior this is actually the first I am hearing of this situation. I am going to talk with everyone here and figure out what is going on with your situation. We try incredibly hard to be the best at what we do, but we are not perfect, and obviously it sounds like we let you down. Please give me a call directly at 859-335-4307. I would like to make it up to you. Sincerely,Shane Miller

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Mike, and the entire James Motor Company Benz team, were wonderful to work with through the car buying journey. Would absolutely stop by and talk to the team if you are in the market!

Response from the owner Replied: Thank you for your feedback and your business Alex!! Welcome to the family!

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Car shopping can be intimidating as a woman. Bob Flannery and the crew gave me a great deal on a used-vehicle I love. Very fair pricing and great professionals to work with. I'll be recommending James Motor Company to friends in the future for their superior service.

Response from the owner Replied: Megan I cannot thank you enough for taking the time to leave us such a kind review. We greatly appreciate the opportunity to earn your business. Welcome to the family!

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Its expensive, but I bought a Mercedes not a Honda.

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I recently purchased a vehicle from James Motors in Lexington. I have to say it was my best experience ever purchasing a vehicle. I'm a single, older woman and the process can be intimidating. But, there was none of the usual pressure or haggling back and forth. They were super easy to deal with...

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The place was immaculate! Excellent staff! Great service! Was very pleased with the work performed on my car and the items they identified to keep an eye on.

Response from the owner Replied: Thank you very much Jimmy! We greatly appreciate your business!

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Luxury and doesn't have to be defined in many characteristics it defines itself from rest of itThis is the prestigious luxury car dealershipIn LexingtonIn the corner of New circle and Richmond road come check it out for yourself you'll be amazed with the experience.

Response from the owner Replied: Thank you so very much for the kind words! We appreciate your feedback and appreciate your patronage.

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Response from the owner Replied: Thank you for the feedback Barry!!

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I have never had a good experience with the service department at this dealership. Shortly after I purchased my vehicle (from another dealership, not this one) I had issues with the car going into limp mode intermittently. The service department would diagnose the problem, make the repair, and the...

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Worked with Bob recently, excellent five-star experience. Had the car detailed and ready quickly. Prompt and very knowledgeable. Made a great deal for us. Would highly recommend this dealership.

Response from the owner Replied: Thank you so very much for taking the time to leave us a review Dr! We appreciate your business and are very proud to have you as part of the James Motor Company family!!

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Horrible customer service, I will NOT be a returning customer

Response from the owner Replied: Hey there Josh! Craziest thing.....I cannot seem to find you in our database for service, parts, or sales! How could this be? Surely this must be some sort of mistake. Please feel free to reach out to me directly at 859-335-4307 or stop into the store sometime and personally introduce yourself to me so that we can figure out what is going on. Sincerely, Shane Miller

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Worst service ever. Got spoken to like trash then didn't know what the issue was with my vehicle. GO ELSEWHERE

Response from the owner Replied: Hey there Ben! Imagine my surprise when I cannot find any existence of you in our system in sales, service, or parts.....as a matter of fact....it appears you are in the UK......and that the only review you have given outside of the UK was to our store. While I am incredibly honored that you would bring your car allllllll the way across the pond for us to service it, I surely think your review must be in error and begs to question your legitimacy as a "Local Guide" on Google.

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worst shop not worth the money dont bring your cars here

Response from the owner Replied: Hey there Chemicalrages.........so very sorry to hear about your experience, however I would personally like to handle your case to make sure you are satisfied. First thing I would need is your name, and your VIN number to make sure that you are entered into our system and that we can verify your visit. I would hate to have you mistaken as a random user with only one google review to your existence like it says in your profile.......surely anyone that works with chemicals such as yourself is someone that is used to high tolerances and wants resolution to their issue. Please feel free to stop into the showroom and introduce yourself to me. I would love to meet you and make sure any and all issues that you have are addressed. Sincerely, Shane Miller.

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Terrible customer service. Had my car for a simple inspection and some minor paint touch ups. Couldn’t locate my information in their system after several attempts. Pretty sure their systems are running windows XP. If you ever need service in this area, go ANYWHERE else.

Response from the owner Replied: Good evening Mr. T! I wanted to follow up with your experience, but I cannot find any record of you in our service, parts, or sales department.....and this is after we performed the upgrade from XP back in 2008! We even checked with out paint vendor and he has no record of performing any work. I would be happy to sit down with you and personally address your situation. Please feel free to come in and visit me so that we can address your issue and make sure you are taken care of. Sincerely, Shane Miller

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James Motor Company Mercedes-Benz is a dealership that should be avoided at all costs. Their inability to provide competent service, coupled with their deceptive practices, leaves much to be desired. My advice is to stay far away and seek assistance elsewhere, where your time, money, and trust will...

Response from the owner Replied: Good evening Reo! I just wanted to reach out to you to address your issue.......so it turns out that we have no record of your visit to our facility recently for sales, service, or parts assistance....as a matter of fact, the only other Google review that you left was for an escape room in Portland, Oregon......is it possible you might have the wrong James Motor Company? Please feel free to provide me with your VIN as all service visits are logged and time stamped, and we would not want to have any erroneous information in our database. If you are local, swing on by and introduce yourself to me as I would be happy to address any issues that you might have....as a matter of fact, I would like to provide you with a complimentary car wash and full tank of full just for stopping by and introducing yourself to me. We can take a picture together for proof that you are local and indeed came to our service facility.....I will even pay for your visit to a local escape room as I know you are a fan based on your previous review. Sincerely, Shane Miller.

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Response from the owner Replied: Thank you!

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I cannot say enough about the customer service in every aspect at this dealership. I have purchased many cars and this was by far, my best experience. Everything was ready for me to drive down after work. Mark Walsh was my saleman and he was extremely knowledgeable and was able to track down the...

Response from the owner Replied: Shylebra we cannot thank you enough for the feedback and your business. We are very fortunate to have Mark on our team and glad we were able to get you exactly what you want. Welcome to the family!

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Friendly service people

Response from the owner Replied: Thank you Gloria!

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My salesman David, the service rep and car wash crew are awesome. However the other staff not so much. If you're a minority buyer, Id suggest taking your business up north where you're appreciated.

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My family bought out first Mercedes from the Louisville Mercedes dealership. However, we received our service here in Lexington. Because of the excellent service we have received over the years we knew when the time came to purchase our next vehicle we would consider James Motor Company. Recently...

Response from the owner Replied: Angela we cannot thank you enough for allowing us the opportunity to earn your business. Congratulations on your new car and thank you for the kind feedback!!

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you sold me a car that needed the timing chain kit with codes erased the worst MERCEDES BENZ DEALERSHIP

Response from the owner Replied: You may be contacting the wrong dealership. We have no record of anyone with your name purchasing a vehicle from this dealership. If you wish to discuss further, please contact Eddie Brantley at 859-268-1150

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