Response from the owner Replied: Thank you, Todd, for the fantastic 5-star rating; we truly appreciate your support!

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i enjoyed it. i will be back

Response from the owner Replied: Thank you, Phong! We're so glad you enjoyed your experience and look forward to welcoming you back soon.

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Great customer service. Staff very helpful with questions and concerns.

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James Motor Co is always professional, friendly and responsive. I would always recommend this dealership for services and sales.

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The dealership could not have been better during our purchase. Danny Arnold was great and he and General Manager provided information over the weekend after business hours. They worked with our timeframe. This is the 4th vehicle purchased from James. We wouldn’t keep buying there if we weren’t...

Response from the owner Replied: Thank you, Kendra, for your kind words and for being a loyal customer; we're glad Danny and our team could assist you seamlessly during your purchase!

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I recently purchased a used Mercedes-Benz GLE 350 with the AMG appearance package from James Motor Company, and I couldn’t be happier with my experience. I worked with Mike Peveler, and he was absolutely amazing! Mike took the time to walk me through all the features of the car, showing me how...

Response from the owner Replied: Thank you, Melisa! We're so glad to hear that you had a fantastic experience with us and appreciate your kind words about our team. Enjoy your new Mercedes-Benz GLE 350!

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Rob in the Sprinter shop was personable and accommodating. I’m very satisfied about the replacement of one of my wheel speed sensors!

Response from the owner Replied: Thank you, John! We're glad to hear that Rob provided great service and that you're satisfied with your wheel speed sensor replacement.

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Superior service provided by my absolutely highly skilled automotive technician, Shayne! I will continue to utilize his services and follow his recommendations! Most appreciative! 🤗❤️

Response from the owner Replied: Thank you, Frankie! We're so glad to hear about your positive experience with Shayne and his exceptional service; your appreciation means a lot to us!

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I shared a concern with the Manager, It was taken care of.. They made sure I was satisfied....and went above and behind....I really appreciate that!

Response from the owner Replied: Thank you, Lisa, for your kind words and for recognizing the Manager's efforts in addressing your concern; we truly appreciate your support!

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Excellent communication & services. I will definitely be back for all my service needs.

Response from the owner Replied: Thank you, Keefe, for your kind words about our communication and services; we can't wait to help you with your future service needs!

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Excellent communication from Tasha. Work was completed in a timely way and very thorough attention to safety with recommended repairs.

Response from the owner Replied: Thank you, Dave, for your kind words and for recognizing Tasha's excellent communication; we're glad to hear you were satisfied with the timely work and attention to safety.

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Excellent customer service.

Response from the owner Replied: Thank you, Jamie! We're grateful for your kind words about our customer service and appreciate your support.

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Response from the owner Replied: Thank you, F, for your fantastic 5-star rating; we appreciate your support!

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Jordan Hampton was our Sales associate and he was professional, knowledgeable and provided excellent customer service.

Response from the owner Replied: Thank you, Gina, for your kind words about Jordan; we appreciate your feedback and are glad you had a great experience with us!

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Need a new piece of chrome trim. Parts department was helpful and showed me the part we needed on the computer. Placed the order and it arrived in a timely manner. Scheduled the install and now the car is looking better. Of course the bill was high, but I guess that’s normal with Mercedes.

Response from the owner Replied: Thank you, David, for your feedback; we appreciate your kind words about our parts department and are glad to hear your car is looking better after the installation. We understand that pricing can be a consideration, and we aim to provide quality service.

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Always professional and take care of any issues in a timely manner.

Response from the owner Replied: Thank you, Rebecca, for your kind words; we appreciate your recognition of our professionalism and timely service!

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Great experience with Michael Peveler. Highly recommended

Response from the owner Replied: Thank you, Matthew, for your kind words about Michael Peveler; we truly appreciate your recommendation and are glad you had a great experience!

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Response from the owner Replied: Thank you, Rebecca, for your fantastic 5-star rating; your support means a lot to us!

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I had a great experience, beginning with Eddie & Joe assisting us in helping us purchase a car, their knowledge and professionalism was excellent. We have worked with them for over 12 years in purchasing vehicles, nice seeing familiar faces when we come in. We also worked with Jason in helping us...

Response from the owner Replied: Thank you, Bart, for your wonderful feedback! We're glad to hear that Eddie, Joe, and Jason made your experience memorable and that you appreciate their professionalism. It's always great to see familiar faces, and we look forward to assisting you again in the future!

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Jordan was a pleasure to work with. Very knowledgeable and professional.

Response from the owner Replied: Thank you, Samantha! We're glad to hear you had a great experience working with Jordan, and we appreciate your kind words about their knowledge and professionalism.

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They serviced my Mercedes Sprinter in a timely manner and the staff was very friendly and professional, answering any and all questions and concerns.

Response from the owner Replied: Thank you, Vito, for your kind words about our service and staff; we're glad to hear your Mercedes Sprinter was taken care of promptly and that our team was able to address all your questions and concerns.

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Excellent car buying experience again. David and Eddie were great as always and Jason made the finance process seamless

Response from the owner Replied: Thank you, Frank! We're glad to hear you had another excellent experience, and we'll be sure to pass along your kind words to David, Eddie, and Jason.

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They were able to get me in with short notice and did an excellent repair job. Great customer service as well

Response from the owner Replied: Thank you, Shardan, for your kind words and for recognizing our team's effort in providing great service and a quick repair!

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Response from the owner Replied: Thank you for the feedback Charles!

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Easy to get in and out for my appointment. Very polite and attentive, too!

Response from the owner Replied: Thank you, Beth! We're glad you found it easy to get in and out for your appointment and appreciate your kind words about our team's politeness and attentiveness.

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Response from the owner Replied: Thank you so much, Dawn, for your 5-star rating; we truly appreciate your support!

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Response from the owner Replied: Thank you, Jd, for your 4-star review; we appreciate your support and are glad to know you had a good experience.

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Dustin is fantastic!

Response from the owner Replied: Thank you, Bobby, for your kind words about Dustin; we appreciate your support!

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Response from the owner Replied: Thank you, Olivia, for your amazing 5-star rating; we truly appreciate your support!

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Response from the owner Replied: Thank you, William, for the 5-star rating; we truly appreciate your support!

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Response from the owner Replied: Thank you, Stephanie, for your 5-star rating; we truly appreciate your support!

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Good people

Response from the owner Replied: Thank you, Wyatt! We truly appreciate your kind words about our team.

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The Team was Excellent to work with. Smooth process.

Response from the owner Replied: Thank you, Dennis! We're glad to hear you found the process smooth and enjoyed working with the team. Your feedback means a lot to us!

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Response from the owner Replied: Thank you, Thomas, for the fantastic 5-star rating; your support means a lot to us!

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I have been getting my vehicles serviced at James Motors with Dustin for years now. He is always honest and helpful with any questions I have. Never pushy or dramatic with the findings. Makes me feel comfortable and informed with my decisions. I highly recommend Dustin and James Motors.

Response from the owner Replied: Thank you, Melissa, for your kind words and for trusting us with your vehicles over the years; we're glad to hear that Dustin has consistently provided you with honest and helpful service.

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Best customer service

Response from the owner Replied: Thank you, David, for your kind words about our customer service; we’re grateful for your support and appreciate you taking the time to share your experience!

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James Motor Group was fantastic. We drove to Lexington from Massachusetts to visit the Bourbon Trail for a few days. Thursday afternoon the check engine light went on and we were leaving Friday morning back to MA. I called and they were able to look at it first thing in the morning. I arrived around...

Response from the owner Replied: Thank you, Bob, for your kind words and for choosing us during your visit to the Bourbon Trail; we're glad we could help get you back on the road quickly!

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We had an excellent experience at James Motors. Mike Peveler was our salesman. He met us at the door & asked if he could help us. He then asked had we talked to any other salesman. After we told him the car we were interested in, he went out to warm it up& it was ready to go on the test drive....

Response from the owner Replied: Thank you, Sheila, for sharing your excellent experience at James Motors; we're glad Mike made such a positive impression and was there to assist you every step of the way.

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James Motor Company has taken such great care of me and my car since I purchased it in 2020. Friendly people and great service. What more can you ask for!

Response from the owner Replied: Thank you, Leeann, for your kind words! We're so glad to hear that our team has provided you with friendly service and great care for your car since 2020. We appreciate your support!

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James Motors went above and beyond to fix my sprinter back on the road.

Response from the owner Replied: Thank you, Ira, for your kind words; we're glad to hear that our team went above and beyond to get your sprinter back on the road!

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Response from the owner Replied: Thank you, Pam, for your amazing 5-star rating; we truly appreciate your support!

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James motor is a wonderful establishment with excellence customercare care. My sales person, David Cecil went above and beyond to ensure I had the best possible purchasing experience. I hope to purchase all of my cars there for the rest of my time in Lexington.

Response from the owner Replied: Thank you, Ideal, for your kind words and for sharing your experience with us; we're glad that David was able to provide you with exceptional service, and we look forward to assisting you with all your future car purchases in Lexington!

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Response from the owner Replied: Thank you, Dy, for your fantastic 5-star rating; it means a lot to us!

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Professional and seamless transaction

Response from the owner Replied: Thank you, Don, for your kind words about your experience; we appreciate your feedback and are glad you found the transaction professional and seamless.

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I’ve had service done on my 2012 ML twice in the last few months. Both times were great, one was for all new tires and the second was a 70k service. Dustin Gage does a great job explaining what they find on first inspection and what’s recommended. They always do what’s necessary and nothing more. A...

Response from the owner Replied: Thank you, Donna, for sharing your experience! We're glad to hear you were satisfied with the service on your 2012 ML and appreciate Dustin's thorough explanations. Your feedback means a lot to us!

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