Google Review
- June 14, 2019
This review is for Steve Carroll in the service department. He worked very hard to keep me updated on the status of my vehicle (even when I was out of the country) and was extremely patient as I expressed my frustrations. When you take your car to be serviced, request Steve as your service adviser!...
Response from the owner Replied: Thank you for your continued support Cyrus! We are very fortunate to have you as a customer and we appreciate your feedback.
Google Review
- June 08, 2019
Google Review
- June 06, 2019
Google Review
- June 05, 2019
I wanted to share a great car buying experience that my wife and I recently had at James Motor Company in Lexington. My wife and I walked into the dealership to ask about possibly ordering a new vehicle.We were met by the new car manager Shane Miller and he walked us through the process... looked...
Response from the owner Replied: Thank you very much for the opportunity to earn your business Kelly! We are very lucky to have both you and your wife as part of the James Motor Company family!
Google Review
- May 03, 2019
Response from the owner Replied: Thank you for the feedback Garrett!
Google Review
- April 21, 2019
Drove 4 hours to buy my Lexus LS 460. Derrick Burns is a wonderful salesman, he was honest about the car, took it for a drive, face timed me to show it so I was confident to make the 4 hour trip. The turn around time for all paper work was quick and I even got the title in 2 days.
Response from the owner Replied: Thank you for the positive feedback, and for the opportunity to earn your business! Welcome to the family!
Google Review
- April 16, 2019
Response from the owner Replied: Thank you for the feedback!!
Google Review
- April 01, 2019
Drove down from No. Kentucky to look at available Highlanders. Glad we made the trip. We worked with Joe and he was fantastic! Great experience overall, bought the highlander....worth the drive. We look forward to purchasing another car from joe and company in the future.
Response from the owner Replied: Thank you for allowing us to earn your business!! We are very fortunate to have Joe on our team and you as a customer!
Google Review
- March 31, 2019
Polite and not stuffy, very helpful staff
Response from the owner Replied: Thank you Alex!
Google Review
- March 30, 2019
Great
Response from the owner Replied: Thank you for the feedback Ron!
Google Review
- March 22, 2019
Response from the owner Replied: Thank you very much for the feedback Pam!
Google Review
- March 19, 2019
Scott and Jason were fantastic! Highly recommend them both
Response from the owner Replied: Thank you for the feedback Sadie!!
Google Review
- March 08, 2019
Great service and staff. We couldn't be happier with the way we were treated.
Response from the owner Replied: Thank you for the kind words and your patronage Dan!
Google Review
- February 12, 2019
Response from the owner Replied: Thank you Scott! We appreciate the feedback!
Google Review
- February 12, 2019
We would like to thank Scott and the entire staff at James Motor Company. This is our second vehicle from here and this time as well as the first was an excellent experience. Its quite nice to do business with such knowledgeable and qualified people.
Response from the owner Replied: Thank you for your continued support Eddie! We appreciate you allowing us to earn your business.
Google Review
- February 08, 2019
Great service
Response from the owner Replied: Thanks for the business and the feedback Rick!!
Google Review
- January 31, 2019
Excellent service and knowledge of vehicle. A bit pricey is main reason for only four stars
Response from the owner Replied: Thank you Jim
Yelp Review
- January 13, 2019
olace is so nice and clean. Derrick and Ed ARE ABSOLUTE TOP NOTCH!! You feel like a part of the family! REAL PROFESSIONALS! thanks Jamea Motor Co...........Kasey and Fam.
Google Review
- January 12, 2019
In the midst of our two-month trip around the US, we had a problem with one of the side doors on our Metris. We dropped into James Motor without appointment. The service department and especially Mike Coyle accommodated us and were a pleasure to deal with. Thank you.
Response from the owner Replied: Thank you for allowing us to be a memorable part of your journey! Safe travels!
Google Review
- January 12, 2019
To much money for me
Google Review
- December 23, 2018
Response from the owner Replied: I am sorry that we did not earn 5 stars Mitchell. Can you let us know how we can do better next time?
Google Review
- December 19, 2018
Response from the owner Replied: I am sorry that we did not earn 5 stars Mitchell. Can you let us know how we can do better next time?
Google Review
- November 30, 2018
I absolutely love this place. Sara and Jason are some of the finest, most professional people in the business and I honestly cannot thank them enough for everything they have done. You should really consider purchasing your next car here. Everyone treats you like family and they truly go above...
Response from the owner Replied: Thank you for allowing us to earn your business Joshua!! Congratulations on your C class and welcome to the family!!
Google Review
- November 20, 2018
Response from the owner Replied: VIPR, I was going to apologize for your poor experience and ask you to elaborate on what happened.....but then I read what you left for other places of business. After seeing how you refer to employees at other establishments I personally think that our business might be better off without your patronage.
Google Review
- November 17, 2018
Great experience, top service ! Recommend!
Response from the owner Replied: Thank you for the feedback Ashley!!
Google Review
- November 05, 2018
Took over 2 weeks to get my car fixed. After a few days they just stopped calling to give me updates. I asked for recommendations on where to get my car detailed they had none. I miss my dealership in Beaverton.
Google Review
- October 23, 2018
Response from the owner Replied: Thank you Delbert! We appreciate your business!
Google Review
- October 22, 2018
I love this dealership! I have dealt with them for a few years now and every interaction is a joy. Thank you to David, Eddie, Shane, Ed, Buck, Mike, Dan and everyone else that helps to make my visits awesome stress free.
Response from the owner Replied: Thank you for the kind words Paul! We are very fortunate to have you as a customer!
Google Review
- October 20, 2018
Always a great experience. The service staff bend over backwards for you. That's why I will always have a MB and have service performed at James.
Response from the owner Replied: Thanks for your feedback and your business Craig!!
Google Review
- October 08, 2018
Great Service Department with helpful and friendly staff!
Response from the owner Replied: Thank you so very much for your business and your feedback!!
Google Review
- September 30, 2018
I am from Ohio and i ended up here with my 2012 Sprinter. Mike Coyle is a great service manager. he will say the truth and respect your time, my sprinter was here and he kept me posted also worked with me around to start working on it soon as possible. Thanks for helping my business
Response from the owner Replied: Thank you very much for the feedback. We are very lucky to have Mike Coyle on our team and we appreciate the opportunity to work on your Sprinter. Let us know if we can ever be of service for you again!
Google Review
- September 26, 2018
Response from the owner Replied: Thank you Delbert! We appreciate your business!
Google Review
- September 23, 2018
Response from the owner Replied: Tina, I am sorry to hear that you had a poor experience. Can you please elaborate on why we only earned two stars?
Google Review
- September 21, 2018
Had an excellent experience at James Motors during the entire process of purchasing a new vehicle. My sales representative Derrick Burns was very professional and knowledgeable about the certified Mercedes I purchased. I would highly recommend Derrick and the entire staff to anyone in the market...
Response from the owner Replied: Thank you for your feedback David! We are very fortunate to have Derrick on our team and you as a customer!
Google Review
- September 19, 2018
Google Review
- September 15, 2018
Response from the owner Replied: Tina, I am sorry to hear that you had a poor experience. Can you please elaborate on why we only earned two stars?
Google Review
- September 13, 2018
David Dunn and the whole crew are first class. Bought a new AMG and it couldnt have been easier or more pleasant. Highly recommend David Dunn.
Response from the owner Replied: Thank you for the feedback Jeff! Welcome to the AMG family! We appreciate your business!
Yelp Review
- September 13, 2018
They are always fast and friendly, no questions, just service and efficiency. I feel like I'm at nascar on the sidelane of nascar. Road ready!
Google Review
- September 13, 2018
Purchased my second car from James this summer. Have always been pleased with the way I am treated here and the service department is top notch!
Response from the owner Replied: Thank you for your repeated patronage Lleyton! We are very fortunate to have you as a customer!
Google Review
- September 07, 2018
Steve was most courteous along with the whole staff!
Response from the owner Replied: Thank you for the feedback!! We appreciate you taking the time out of your day and we appreciate your business!!
Google Review
- September 06, 2018
Response from the owner Replied: Rafiq, could you please elaborate on why you only gave us 1 star?
Google Review
- September 05, 2018
I am from Ohio and i ended up here with my 2012 Sprinter. Mike Coyle is a great service manager. he will say the truth and respect your time, my sprinter was here and he kept me posted also worked with me around to start working on it soon as possible. Thanks for helping my business
Response from the owner Replied: Thank you very much for the feedback. We are very lucky to have Mike Coyle on our team and we appreciate the opportunity to work on your Sprinter. Let us know if we can ever be of service for you again!
Google Review
- August 29, 2018
Scott was great to deal with and very helpful through the entire process.
Response from the owner Replied: We are very fortunate to have Scott as a part of our team. Thank you for the feedback and for your business!
Google Review
- August 26, 2018
Response from the owner Replied: Thank you for the feedback Bill!
Google Review
- August 08, 2018
Has a wonderful service staff. Work completed in a timely manner.
Response from the owner Replied: Thank you for allowing us to service your Benz! We appreciate the feedback Gene!
Google Review
- August 03, 2018
They take their time to listen to my complaints if a have any, they take good care my car always.
Response from the owner Replied: Thank you for your response Laurenda! We appreciate the opportunity to earn your business. Have a great weekend!
Google Review
- July 30, 2018
Very professional
Response from the owner Replied: Thank you for the positive feedback Billy!
Google Review
- July 23, 2018
Response from the owner Replied: Thank you Brenda! Let us know how we can get a 5 star review next time! Thank you for being a customer of James Motor Company!
Google Review
- July 19, 2018
The whole team was great from start to finish! Scott Stoess special thanks to you from answering all our questions on the phone to sealing the deal for us out the door!
Response from the owner Replied: Thank you for the positive words Erica! We are glad to have you as part of our family!
Google Review
- July 19, 2018
This is a brass tacks kind of place. Great service. I was told I needed an extra part from another MB dealer... they said no and would not charge me for it. I was prepared to pay for it, they mechanic said I didn't need it. I was glad, because it saved me about $1,000. The staff was polite and...
Response from the owner Replied: Thank you for your positive feedback! I am glad we were able to take care of you. Please let us know if we can be of service in the future!
Google Review
- July 13, 2018
When I was trying to get battery exchange under they warranty, they say: we cant even its still less then 24 month with out a receipt...how can I get it if I just got this car...Better go to Sams club or Costco they warranty is %100 with out receipts
Response from the owner Replied: VIPR, I was going to apologize for your poor experience and ask you to elaborate on what happened.....but then I read what you left for other places of business. After seeing how you refer to employees at other establishments I personally think that our business might be better off without your patronage.
Google Review
- July 08, 2018
Response from the owner Replied: Thank you for your feedback James!
Google Review
- June 27, 2018
Good folks here. Never had a bad experience.
Response from the owner Replied: Thank you Alex! We are fortunate to have you as a customer!