Response from the owner Replied: Thank you, Todd, for the fantastic 5-star rating; we truly appreciate your support!

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i enjoyed it. i will be back

Response from the owner Replied: Thank you, Phong! We're so glad you enjoyed your experience and look forward to welcoming you back soon.

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Great customer service. Staff very helpful with questions and concerns.

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James Motor Co is always professional, friendly and responsive. I would always recommend this dealership for services and sales.

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The dealership could not have been better during our purchase. Danny Arnold was great and he and General Manager provided information over the weekend after business hours. They worked with our timeframe. This is the 4th vehicle purchased from James. We wouldn’t keep buying there if we weren’t...

Response from the owner Replied: Thank you, Kendra, for your kind words and for being a loyal customer; we're glad Danny and our team could assist you seamlessly during your purchase!

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I recently purchased a used Mercedes-Benz GLE 350 with the AMG appearance package from James Motor Company, and I couldn’t be happier with my experience. I worked with Mike Peveler, and he was absolutely amazing! Mike took the time to walk me through all the features of the car, showing me how...

Response from the owner Replied: Thank you, Melisa! We're so glad to hear that you had a fantastic experience with us and appreciate your kind words about our team. Enjoy your new Mercedes-Benz GLE 350!

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Rob in the Sprinter shop was personable and accommodating. I’m very satisfied about the replacement of one of my wheel speed sensors!

Response from the owner Replied: Thank you, John! We're glad to hear that Rob provided great service and that you're satisfied with your wheel speed sensor replacement.

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Superior service provided by my absolutely highly skilled automotive technician, Shayne! I will continue to utilize his services and follow his recommendations! Most appreciative! 🤗❤️

Response from the owner Replied: Thank you, Frankie! We're so glad to hear about your positive experience with Shayne and his exceptional service; your appreciation means a lot to us!

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I shared a concern with the Manager, It was taken care of.. They made sure I was satisfied....and went above and behind....I really appreciate that!

Response from the owner Replied: Thank you, Lisa, for your kind words and for recognizing the Manager's efforts in addressing your concern; we truly appreciate your support!

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Excellent communication & services. I will definitely be back for all my service needs.

Response from the owner Replied: Thank you, Keefe, for your kind words about our communication and services; we can't wait to help you with your future service needs!

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Excellent communication from Tasha. Work was completed in a timely way and very thorough attention to safety with recommended repairs.

Response from the owner Replied: Thank you, Dave, for your kind words and for recognizing Tasha's excellent communication; we're glad to hear you were satisfied with the timely work and attention to safety.

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Excellent customer service.

Response from the owner Replied: Thank you, Jamie! We're grateful for your kind words about our customer service and appreciate your support.

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Response from the owner Replied: Thank you, F, for your fantastic 5-star rating; we appreciate your support!

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Jordan Hampton was our Sales associate and he was professional, knowledgeable and provided excellent customer service.

Response from the owner Replied: Thank you, Gina, for your kind words about Jordan; we appreciate your feedback and are glad you had a great experience with us!

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Need a new piece of chrome trim. Parts department was helpful and showed me the part we needed on the computer. Placed the order and it arrived in a timely manner. Scheduled the install and now the car is looking better. Of course the bill was high, but I guess that’s normal with Mercedes.

Response from the owner Replied: Thank you, David, for your feedback; we appreciate your kind words about our parts department and are glad to hear your car is looking better after the installation. We understand that pricing can be a consideration, and we aim to provide quality service.

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Always professional and take care of any issues in a timely manner.

Response from the owner Replied: Thank you, Rebecca, for your kind words; we appreciate your recognition of our professionalism and timely service!

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Great experience with Michael Peveler. Highly recommended

Response from the owner Replied: Thank you, Matthew, for your kind words about Michael Peveler; we truly appreciate your recommendation and are glad you had a great experience!

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Response from the owner Replied: Thank you, Rebecca, for your fantastic 5-star rating; your support means a lot to us!

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I had a great experience, beginning with Eddie & Joe assisting us in helping us purchase a car, their knowledge and professionalism was excellent. We have worked with them for over 12 years in purchasing vehicles, nice seeing familiar faces when we come in. We also worked with Jason in helping us...

Response from the owner Replied: Thank you, Bart, for your wonderful feedback! We're glad to hear that Eddie, Joe, and Jason made your experience memorable and that you appreciate their professionalism. It's always great to see familiar faces, and we look forward to assisting you again in the future!

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Jordan was a pleasure to work with. Very knowledgeable and professional.

Response from the owner Replied: Thank you, Samantha! We're glad to hear you had a great experience working with Jordan, and we appreciate your kind words about their knowledge and professionalism.

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They serviced my Mercedes Sprinter in a timely manner and the staff was very friendly and professional, answering any and all questions and concerns.

Response from the owner Replied: Thank you, Vito, for your kind words about our service and staff; we're glad to hear your Mercedes Sprinter was taken care of promptly and that our team was able to address all your questions and concerns.

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Excellent car buying experience again. David and Eddie were great as always and Jason made the finance process seamless

Response from the owner Replied: Thank you, Frank! We're glad to hear you had another excellent experience, and we'll be sure to pass along your kind words to David, Eddie, and Jason.

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They were able to get me in with short notice and did an excellent repair job. Great customer service as well

Response from the owner Replied: Thank you, Shardan, for your kind words and for recognizing our team's effort in providing great service and a quick repair!

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Response from the owner Replied: Thank you for the feedback Charles!

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Easy to get in and out for my appointment. Very polite and attentive, too!

Response from the owner Replied: Thank you, Beth! We're glad you found it easy to get in and out for your appointment and appreciate your kind words about our team's politeness and attentiveness.

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Response from the owner Replied: Thank you so much, Dawn, for your 5-star rating; we truly appreciate your support!

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Response from the owner Replied: Thank you, Jd, for your 4-star review; we appreciate your support and are glad to know you had a good experience.

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Dustin is fantastic!

Response from the owner Replied: Thank you, Bobby, for your kind words about Dustin; we appreciate your support!

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Response from the owner Replied: Thank you, Olivia, for your amazing 5-star rating; we truly appreciate your support!

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Response from the owner Replied: Thank you, William, for the 5-star rating; we truly appreciate your support!

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Response from the owner Replied: Thank you, Stephanie, for your 5-star rating; we truly appreciate your support!

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Good people

Response from the owner Replied: Thank you, Wyatt! We truly appreciate your kind words about our team.

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The Team was Excellent to work with. Smooth process.

Response from the owner Replied: Thank you, Dennis! We're glad to hear you found the process smooth and enjoyed working with the team. Your feedback means a lot to us!

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Response from the owner Replied: Thank you, Thomas, for the fantastic 5-star rating; your support means a lot to us!

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I have been getting my vehicles serviced at James Motors with Dustin for years now. He is always honest and helpful with any questions I have. Never pushy or dramatic with the findings. Makes me feel comfortable and informed with my decisions. I highly recommend Dustin and James Motors.

Response from the owner Replied: Thank you, Melissa, for your kind words and for trusting us with your vehicles over the years; we're glad to hear that Dustin has consistently provided you with honest and helpful service.

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Best customer service

Response from the owner Replied: Thank you, David, for your kind words about our customer service; we’re grateful for your support and appreciate you taking the time to share your experience!

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James Motor Group was fantastic. We drove to Lexington from Massachusetts to visit the Bourbon Trail for a few days. Thursday afternoon the check engine light went on and we were leaving Friday morning back to MA. I called and they were able to look at it first thing in the morning. I arrived around...

Response from the owner Replied: Thank you, Bob, for your kind words and for choosing us during your visit to the Bourbon Trail; we're glad we could help get you back on the road quickly!

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We had an excellent experience at James Motors. Mike Peveler was our salesman. He met us at the door & asked if he could help us. He then asked had we talked to any other salesman. After we told him the car we were interested in, he went out to warm it up& it was ready to go on the test drive....

Response from the owner Replied: Thank you, Sheila, for sharing your excellent experience at James Motors; we're glad Mike made such a positive impression and was there to assist you every step of the way.

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James Motor Company has taken such great care of me and my car since I purchased it in 2020. Friendly people and great service. What more can you ask for!

Response from the owner Replied: Thank you, Leeann, for your kind words! We're so glad to hear that our team has provided you with friendly service and great care for your car since 2020. We appreciate your support!

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James Motors went above and beyond to fix my sprinter back on the road.

Response from the owner Replied: Thank you, Ira, for your kind words; we're glad to hear that our team went above and beyond to get your sprinter back on the road!

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Response from the owner Replied: Thank you, Pam, for your amazing 5-star rating; we truly appreciate your support!

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James motor is a wonderful establishment with excellence customercare care. My sales person, David Cecil went above and beyond to ensure I had the best possible purchasing experience. I hope to purchase all of my cars there for the rest of my time in Lexington.

Response from the owner Replied: Thank you, Ideal, for your kind words and for sharing your experience with us; we're glad that David was able to provide you with exceptional service, and we look forward to assisting you with all your future car purchases in Lexington!

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Response from the owner Replied: Thank you, Dy, for your fantastic 5-star rating; it means a lot to us!

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Professional and seamless transaction

Response from the owner Replied: Thank you, Don, for your kind words about your experience; we appreciate your feedback and are glad you found the transaction professional and seamless.

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I’ve had service done on my 2012 ML twice in the last few months. Both times were great, one was for all new tires and the second was a 70k service. Dustin Gage does a great job explaining what they find on first inspection and what’s recommended. They always do what’s necessary and nothing more. A...

Response from the owner Replied: Thank you, Donna, for sharing your experience! We're glad to hear you were satisfied with the service on your 2012 ML and appreciate Dustin's thorough explanations. Your feedback means a lot to us!

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Job well done.

Response from the owner Replied: Thank you, Christian, we appreciate your kind words and are glad to hear you were satisfied with our service!

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Great company to work with!

Response from the owner Replied: Thank you, Cameron! We're so glad to hear you feel that way about us and appreciate your support.

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Response from the owner Replied: Thank you, Steve, for the fantastic 5-star rating; your support means a lot to us!

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Response from the owner Replied: Thank you, Moris, for your 4-star rating; we appreciate your support and look forward to serving you better next time.

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Excellent work, clean, advisors kept you informed.

Response from the owner Replied: Thank you, Ben! We're grateful for your kind words and glad our advisors provided you with the information you needed.

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Response from the owner Replied: Thank you, Jason, for the fantastic 5-star rating; we appreciate your support!

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Response from the owner Replied: Thank you, Susan, for the fantastic 5-star rating; we truly appreciate your support!

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Friendly, attentive folks

Response from the owner Replied: Thank you, Eloise, for your kind words about our friendly and attentive team; we truly appreciate your support!

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Always a pleasant experience in my 12 years of service with James Motor Mercedes on both car and Sprinter sides. Thanks Rob for answering all my questions. See you all at my next service. Keep up the good work.

Response from the owner Replied: Thank you, Susan, for your kind words and loyalty over the years; we're glad Rob could assist you, and we look forward to seeing you at your next service!

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I was not happy about the fact that I came to pick my car up after you had it for 4 days and get it and it says STOP Vehicle and leave engine running with a battery warning!! You would think whoever brought it to the front for me to get in it would have seen this warning!! I have never had a...

Response from the owner Replied: Donna, I understand your frustration regarding the battery warning and the inconvenience it caused you, especially after having your vehicle for an extended time. It's concerning to hear that the warning was missed, and I appreciate you bringing this to our attention. We strive to provide excellent service, and I'm sorry we fell short this time. Thank you for your kind words about your previous experiences with us; we value your loyalty. If you have any further concerns or need assistance, please feel free to reach out to us via text or call.

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Always a great experience. The service staff bend over backwards for you. That's why I will always have a MB and have service performed at James.

Response from the owner Replied: Thanks for your feedback and your business Craig!!

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Response from the owner Replied: Thank you so much, Barbara, for your 5-star rating; we truly appreciate your support!

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Courteous service is much appreciated. Thank you!

Response from the owner Replied: Thank you, Susan, for your kind words about our courteous service; we truly appreciate your support!

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Everyone at JMC are at top of my list , specifically Dastin , Freddie , Guy and Mr.Parts at parts desk 🥰👌👊👍🙏

Response from the owner Replied: Thank you, Anil! We appreciate your kind words and are glad to hear that Dastin, Freddie, Guy, and Mr. Parts made a positive impact on your experience.

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We drove 125 miles for schedule service today but we're originally told that they were behind and we might not get the car done today. They were able to get the work done but was concerned that we weren''t advised before leaving home with a phone call. Also think 2 hours of service including...

Response from the owner Replied: Thank you for sharing your experience, San. I understand how frustrating it can be to drive such a distance and not receive timely communication about your service. We appreciate your feedback regarding the pricing and service time, and I assure you that we strive to provide clear updates to our customers. If you would like to discuss your concerns further, please feel free to reach out to us via text or call. Your satisfaction is important to us.

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Exceptional customer service!

Response from the owner Replied: Thank you, Christa, for your kind words about our customer service; we truly appreciate your feedback and the support from our amazing team!

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I originally called to schedule an oil change and received a confirmation text as soon as I hung up. I did not realize that I had to hit Y to confirm since I had literally just hung up the phone. So, when I took my cat for service, they did not have me scheduled. Next available appointment was 3...

Response from the owner Replied: Thank you for taking the time to share your experience with us. First, let me say how sorry I am for the frustration and inconvenience you’ve encountered. This is not the level of service we aim to provide, and your feedback is incredibly valuable in helping us improve.Mercedes-Benz vehicles are designed to deliver world-class safety, luxury, and performance. These attributes often require advanced systems and components, like the 48-volt battery system, which can involve more complex and technical installation processes compared to traditional systems. While we understand that this can result in higher service costs, these features are integral to maintaining the high standards that define our brand.That being said, I completely understand your concern about the unexpected pricing discrepancies and the communication during your service visit. Clear, respectful, and transparent communication is a priority for us, and I apologize if you felt misled or treated rudely. This is not acceptable, and I will personally address this with our team to ensure it does not happen again.We appreciate your trust in Mercedes-Benz and want to ensure we address your concerns fully. Thank you for giving us the opportunity to serve you, and I hope we can work towards restoring your confidence in our dealership.

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Great experience! Wonderful communication and quick service. Highly recommend.

Response from the owner Replied: Thank you, Jill! We're so glad you had a great experience and appreciated our communication and quick service. Your recommendation means a lot to us!

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Very service oriented I appreciate getting the work done correctly

Response from the owner Replied: Thank you, Chet, for your kind words; we’re glad you appreciate our service and commitment to getting things done right!

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Excellent experience buying a new car. Sales staff were knowledgeable, helpful and friendly. Five stars +!!

Response from the owner Replied: Thank you, Mike! We're glad you had an excellent experience and that our sales staff made a positive impact. Your support means a lot to us!

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David Cecil was ready for me before I even came in. I ended up walking out with the car I wanted and they made it simple every chance they could. Best car buying experience I’ve had yet!

Response from the owner Replied: Thank you, Vinny! We're glad David was able to assist you and that you had a simple and enjoyable car buying experience with us. Enjoy your new car!

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Wonderful experience purchasing from here, everyone was very kind and willing to be of assistance! My salesperson, David Cecil, was an absolute delight to work with and it’s clear he truly cares for customers. Would recommend him and the business to anyone looking for a new or used vehicle!

Response from the owner Replied: Thank you, Blake, for your kind words! We're glad you had a wonderful experience and that David was able to provide the assistance you needed. We appreciate your recommendation and look forward to serving you again!

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Great buying experience and excellent customer service. Danny was very helpful and I couldn't have asked for a better sales representative.

Response from the owner Replied: Thank you, John! We're glad you had a great buying experience and appreciate your kind words about Danny's helpfulness. Your feedback means a lot to us!

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Quick service and attentive to details!

Response from the owner Replied: Thank you, Jennifer, for your kind words about our quick service and attention to detail; we truly appreciate your feedback!

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David was a pure joy to work with during the purchase of my SECOND Mercedes. As I did with my first car, I will only have James Motors perform all service needed to keep it in tiptop condition! Can’t recommend David enough!

Response from the owner Replied: Thank you, Kam! We're so glad to hear that David made your purchase experience enjoyable and that you trust James Motors for all your service needs. Your recommendation means a lot to us!

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Rob, in the service department, was extremely both proficient and efficient equally so in person and by phone. Nothing but excellent service and trust all done in good faith.

Response from the owner Replied: Thank you, Crit, for your kind words about Rob's exceptional service; we truly appreciate your feedback and support!

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Response from the owner Replied: Thank you, Larry, for your 4-star rating; we appreciate your support and hope to earn that extra star on your next visit.

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James Motor Company always provides excellent service and the most friendly staff.I would highly recommend them!

Response from the owner Replied: Thank you, Eric, for your kind words and recommendation; we’re glad to hear you appreciate our excellent service and friendly staff!

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This was our first time buying a car with James Motor, and we had a positive experience. Salesperson David Cecil and the other staff were knowledgable, pleasant, and accommodating.

Response from the owner Replied: Thank you, Kim! We're so glad to hear you had a positive experience with us and appreciate your kind words about David and our team. Enjoy your new car!

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Very refreshing to have local home town ownership and great service that you can always count on. Been a long time customer and was uncertain how a new purchase might go without my decades long friend and salesman who retired. All fears put to rest as David Cecil was very knowledgeable, efficient...

Response from the owner Replied: Thank you, Tom, for your kind words and for being a loyal customer; we're glad David could provide you with the great service you deserve and that your experience was seamless.

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HOW I WAS CURED FROM HERPES VIRUS I am writing this testimonial with immense gratitude and a renewed sense of hope in my heart. For years, I battled with the physical and emotional torment caused by the herpes virus. It felt like an unending struggle, until I discovered a remarkable solution that...

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I had the absolute pleasure of working with Jordan Hampton at James Motor Company Mercedes-Benz to purchase my 2025 GLC 300, and the experience was nothing short of exceptional. Jordan was incredibly attentive, patient, compassionate, and extremely knowledgeable about the SUV and its features. As a...

Response from the owner Replied: Thank you, Hannah, for your wonderful review! We're so glad to hear about your exceptional experience with Jordan and Bob at James Motor Company. Your recommendation means a lot to us, and we appreciate you choosing Mercedes-Benz for your new GLC 300!

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Great experience, Bob did a wonderful job highly recommended!

Response from the owner Replied: Thank you, Missy! We truly appreciate your kind words and are glad to hear that Bob made your experience wonderful.

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Great customer service

Response from the owner Replied: Thank you, Annie! We're so glad you had a great experience, and we appreciate your kind words about our team.

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Response from the owner Replied: Thank you, Michael, for your 5-star rating; we truly appreciate your support!

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By far the best automotive experience I’ve had out of my 8 years of driving! Staff are welcoming and open to answer questions regarding services. The services are completed in a timely manner. Unlike other dealerships, James Motor Company does not tack on the added pressure to buy additional...

Response from the owner Replied: Thank you, Keenan, for your wonderful feedback! It's great to hear that our welcoming staff and honest service made your experience with us stand out. We appreciate your support and look forward to seeing you again!

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Very disappointed with my customer service agent, Alan. Poor communication skills through created a lot of confusion. And no way to track the service process electronically?! Really?! In this age and time of technology?! I know Volvo and other descent dealerships here in Lexington give their...

Response from the owner Replied: Nisrine, I’m truly sorry to hear about your experience with Alan and the communication issues you faced. Your feedback is important, and I understand how frustrating it is to feel out of the loop, especially with technology available today. We strive to provide better service and appreciate your comparison to other dealerships. Please feel free to reach out directly via text or call for any further assistance, as we’re here to help you.

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As usual the service on my vehicle was quick, efficient and friendly.

Response from the owner Replied: Thank you, Harry, for your kind words about our quick and friendly service; we appreciate your continued support!

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James motor has been taken care of me for several decades. I am very pleased with their service and attention to details.

Response from the owner Replied: Thank you, Kitty, for your wonderful feedback; it's great to hear that our service and attention to detail have kept you satisfied for so many years!

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Response from the owner Replied: Thank you, M, for the fantastic 5-star rating; we appreciate your support!

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Response from the owner Replied: Thank you, Павло, for your amazing 5-star rating; your support means a lot to us!

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Provided ease of delivering service. On time, courtesy and informative.

Response from the owner Replied: Thank you, Stephen, for your kind words about our service; we appreciate your recognition of our team's efforts to provide timely and courteous assistance.

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