Response from the owner Replied: Thank you, Todd, for the fantastic 5-star rating; we truly appreciate your support!

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i enjoyed it. i will be back

Response from the owner Replied: Thank you, Phong! We're so glad you enjoyed your experience and look forward to welcoming you back soon.

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Great customer service. Staff very helpful with questions and concerns.

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James Motor Co is always professional, friendly and responsive. I would always recommend this dealership for services and sales.

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The dealership could not have been better during our purchase. Danny Arnold was great and he and General Manager provided information over the weekend after business hours. They worked with our timeframe. This is the 4th vehicle purchased from James. We wouldn’t keep buying there if we weren’t...

Response from the owner Replied: Thank you, Kendra, for your kind words and for being a loyal customer; we're glad Danny and our team could assist you seamlessly during your purchase!

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I recently purchased a used Mercedes-Benz GLE 350 with the AMG appearance package from James Motor Company, and I couldn’t be happier with my experience. I worked with Mike Peveler, and he was absolutely amazing! Mike took the time to walk me through all the features of the car, showing me how...

Response from the owner Replied: Thank you, Melisa! We're so glad to hear that you had a fantastic experience with us and appreciate your kind words about our team. Enjoy your new Mercedes-Benz GLE 350!

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Rob in the Sprinter shop was personable and accommodating. I’m very satisfied about the replacement of one of my wheel speed sensors!

Response from the owner Replied: Thank you, John! We're glad to hear that Rob provided great service and that you're satisfied with your wheel speed sensor replacement.

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Superior service provided by my absolutely highly skilled automotive technician, Shayne! I will continue to utilize his services and follow his recommendations! Most appreciative! 🤗❤️

Response from the owner Replied: Thank you, Frankie! We're so glad to hear about your positive experience with Shayne and his exceptional service; your appreciation means a lot to us!

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I shared a concern with the Manager, It was taken care of.. They made sure I was satisfied....and went above and behind....I really appreciate that!

Response from the owner Replied: Thank you, Lisa, for your kind words and for recognizing the Manager's efforts in addressing your concern; we truly appreciate your support!

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Excellent communication & services. I will definitely be back for all my service needs.

Response from the owner Replied: Thank you, Keefe, for your kind words about our communication and services; we can't wait to help you with your future service needs!

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Excellent communication from Tasha. Work was completed in a timely way and very thorough attention to safety with recommended repairs.

Response from the owner Replied: Thank you, Dave, for your kind words and for recognizing Tasha's excellent communication; we're glad to hear you were satisfied with the timely work and attention to safety.

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Excellent customer service.

Response from the owner Replied: Thank you, Jamie! We're grateful for your kind words about our customer service and appreciate your support.

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Response from the owner Replied: Thank you, F, for your fantastic 5-star rating; we appreciate your support!

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Jordan Hampton was our Sales associate and he was professional, knowledgeable and provided excellent customer service.

Response from the owner Replied: Thank you, Gina, for your kind words about Jordan; we appreciate your feedback and are glad you had a great experience with us!

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Need a new piece of chrome trim. Parts department was helpful and showed me the part we needed on the computer. Placed the order and it arrived in a timely manner. Scheduled the install and now the car is looking better. Of course the bill was high, but I guess that’s normal with Mercedes.

Response from the owner Replied: Thank you, David, for your feedback; we appreciate your kind words about our parts department and are glad to hear your car is looking better after the installation. We understand that pricing can be a consideration, and we aim to provide quality service.

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Always professional and take care of any issues in a timely manner.

Response from the owner Replied: Thank you, Rebecca, for your kind words; we appreciate your recognition of our professionalism and timely service!

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Great experience with Michael Peveler. Highly recommended

Response from the owner Replied: Thank you, Matthew, for your kind words about Michael Peveler; we truly appreciate your recommendation and are glad you had a great experience!

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Response from the owner Replied: Thank you, Rebecca, for your fantastic 5-star rating; your support means a lot to us!

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I had a great experience, beginning with Eddie & Joe assisting us in helping us purchase a car, their knowledge and professionalism was excellent. We have worked with them for over 12 years in purchasing vehicles, nice seeing familiar faces when we come in. We also worked with Jason in helping us...

Response from the owner Replied: Thank you, Bart, for your wonderful feedback! We're glad to hear that Eddie, Joe, and Jason made your experience memorable and that you appreciate their professionalism. It's always great to see familiar faces, and we look forward to assisting you again in the future!

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Jordan was a pleasure to work with. Very knowledgeable and professional.

Response from the owner Replied: Thank you, Samantha! We're glad to hear you had a great experience working with Jordan, and we appreciate your kind words about their knowledge and professionalism.

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They serviced my Mercedes Sprinter in a timely manner and the staff was very friendly and professional, answering any and all questions and concerns.

Response from the owner Replied: Thank you, Vito, for your kind words about our service and staff; we're glad to hear your Mercedes Sprinter was taken care of promptly and that our team was able to address all your questions and concerns.

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Excellent car buying experience again. David and Eddie were great as always and Jason made the finance process seamless

Response from the owner Replied: Thank you, Frank! We're glad to hear you had another excellent experience, and we'll be sure to pass along your kind words to David, Eddie, and Jason.

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They were able to get me in with short notice and did an excellent repair job. Great customer service as well

Response from the owner Replied: Thank you, Shardan, for your kind words and for recognizing our team's effort in providing great service and a quick repair!

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Response from the owner Replied: Thank you for the feedback Charles!

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Easy to get in and out for my appointment. Very polite and attentive, too!

Response from the owner Replied: Thank you, Beth! We're glad you found it easy to get in and out for your appointment and appreciate your kind words about our team's politeness and attentiveness.

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Response from the owner Replied: Thank you so much, Dawn, for your 5-star rating; we truly appreciate your support!

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Response from the owner Replied: Thank you, Jd, for your 4-star review; we appreciate your support and are glad to know you had a good experience.

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Dustin is fantastic!

Response from the owner Replied: Thank you, Bobby, for your kind words about Dustin; we appreciate your support!

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Response from the owner Replied: Thank you, Olivia, for your amazing 5-star rating; we truly appreciate your support!

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Response from the owner Replied: Thank you, William, for the 5-star rating; we truly appreciate your support!

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Response from the owner Replied: Thank you, Stephanie, for your 5-star rating; we truly appreciate your support!

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Good people

Response from the owner Replied: Thank you, Wyatt! We truly appreciate your kind words about our team.

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The Team was Excellent to work with. Smooth process.

Response from the owner Replied: Thank you, Dennis! We're glad to hear you found the process smooth and enjoyed working with the team. Your feedback means a lot to us!

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Response from the owner Replied: Thank you, Thomas, for the fantastic 5-star rating; your support means a lot to us!

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I have been getting my vehicles serviced at James Motors with Dustin for years now. He is always honest and helpful with any questions I have. Never pushy or dramatic with the findings. Makes me feel comfortable and informed with my decisions. I highly recommend Dustin and James Motors.

Response from the owner Replied: Thank you, Melissa, for your kind words and for trusting us with your vehicles over the years; we're glad to hear that Dustin has consistently provided you with honest and helpful service.

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Best customer service

Response from the owner Replied: Thank you, David, for your kind words about our customer service; we’re grateful for your support and appreciate you taking the time to share your experience!

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James Motor Group was fantastic. We drove to Lexington from Massachusetts to visit the Bourbon Trail for a few days. Thursday afternoon the check engine light went on and we were leaving Friday morning back to MA. I called and they were able to look at it first thing in the morning. I arrived around...

Response from the owner Replied: Thank you, Bob, for your kind words and for choosing us during your visit to the Bourbon Trail; we're glad we could help get you back on the road quickly!

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We had an excellent experience at James Motors. Mike Peveler was our salesman. He met us at the door & asked if he could help us. He then asked had we talked to any other salesman. After we told him the car we were interested in, he went out to warm it up& it was ready to go on the test drive....

Response from the owner Replied: Thank you, Sheila, for sharing your excellent experience at James Motors; we're glad Mike made such a positive impression and was there to assist you every step of the way.

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James Motor Company has taken such great care of me and my car since I purchased it in 2020. Friendly people and great service. What more can you ask for!

Response from the owner Replied: Thank you, Leeann, for your kind words! We're so glad to hear that our team has provided you with friendly service and great care for your car since 2020. We appreciate your support!

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James Motors went above and beyond to fix my sprinter back on the road.

Response from the owner Replied: Thank you, Ira, for your kind words; we're glad to hear that our team went above and beyond to get your sprinter back on the road!

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Response from the owner Replied: Thank you, Pam, for your amazing 5-star rating; we truly appreciate your support!

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James motor is a wonderful establishment with excellence customercare care. My sales person, David Cecil went above and beyond to ensure I had the best possible purchasing experience. I hope to purchase all of my cars there for the rest of my time in Lexington.

Response from the owner Replied: Thank you, Ideal, for your kind words and for sharing your experience with us; we're glad that David was able to provide you with exceptional service, and we look forward to assisting you with all your future car purchases in Lexington!

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Response from the owner Replied: Thank you, Dy, for your fantastic 5-star rating; it means a lot to us!

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Professional and seamless transaction

Response from the owner Replied: Thank you, Don, for your kind words about your experience; we appreciate your feedback and are glad you found the transaction professional and seamless.

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I’ve had service done on my 2012 ML twice in the last few months. Both times were great, one was for all new tires and the second was a 70k service. Dustin Gage does a great job explaining what they find on first inspection and what’s recommended. They always do what’s necessary and nothing more. A...

Response from the owner Replied: Thank you, Donna, for sharing your experience! We're glad to hear you were satisfied with the service on your 2012 ML and appreciate Dustin's thorough explanations. Your feedback means a lot to us!

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Job well done.

Response from the owner Replied: Thank you, Christian, we appreciate your kind words and are glad to hear you were satisfied with our service!

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Great company to work with!

Response from the owner Replied: Thank you, Cameron! We're so glad to hear you feel that way about us and appreciate your support.

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Response from the owner Replied: Thank you, Steve, for the fantastic 5-star rating; your support means a lot to us!

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Response from the owner Replied: Thank you, Moris, for your 4-star rating; we appreciate your support and look forward to serving you better next time.

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Excellent work, clean, advisors kept you informed.

Response from the owner Replied: Thank you, Ben! We're grateful for your kind words and glad our advisors provided you with the information you needed.

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Response from the owner Replied: Thank you, Jason, for the fantastic 5-star rating; we appreciate your support!

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Response from the owner Replied: Thank you, Susan, for the fantastic 5-star rating; we truly appreciate your support!

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Friendly, attentive folks

Response from the owner Replied: Thank you, Eloise, for your kind words about our friendly and attentive team; we truly appreciate your support!

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Always a pleasant experience in my 12 years of service with James Motor Mercedes on both car and Sprinter sides. Thanks Rob for answering all my questions. See you all at my next service. Keep up the good work.

Response from the owner Replied: Thank you, Susan, for your kind words and loyalty over the years; we're glad Rob could assist you, and we look forward to seeing you at your next service!

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I was not happy about the fact that I came to pick my car up after you had it for 4 days and get it and it says STOP Vehicle and leave engine running with a battery warning!! You would think whoever brought it to the front for me to get in it would have seen this warning!! I have never had a...

Response from the owner Replied: Donna, I understand your frustration regarding the battery warning and the inconvenience it caused you, especially after having your vehicle for an extended time. It's concerning to hear that the warning was missed, and I appreciate you bringing this to our attention. We strive to provide excellent service, and I'm sorry we fell short this time. Thank you for your kind words about your previous experiences with us; we value your loyalty. If you have any further concerns or need assistance, please feel free to reach out to us via text or call.

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Always a great experience. The service staff bend over backwards for you. That's why I will always have a MB and have service performed at James.

Response from the owner Replied: Thanks for your feedback and your business Craig!!

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Response from the owner Replied: Thank you so much, Barbara, for your 5-star rating; we truly appreciate your support!

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Courteous service is much appreciated. Thank you!

Response from the owner Replied: Thank you, Susan, for your kind words about our courteous service; we truly appreciate your support!

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Everyone at JMC are at top of my list , specifically Dastin , Freddie , Guy and Mr.Parts at parts desk 🥰👌👊👍🙏

Response from the owner Replied: Thank you, Anil! We appreciate your kind words and are glad to hear that Dastin, Freddie, Guy, and Mr. Parts made a positive impact on your experience.

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We drove 125 miles for schedule service today but we're originally told that they were behind and we might not get the car done today. They were able to get the work done but was concerned that we weren''t advised before leaving home with a phone call. Also think 2 hours of service including...

Response from the owner Replied: Thank you for sharing your experience, San. I understand how frustrating it can be to drive such a distance and not receive timely communication about your service. We appreciate your feedback regarding the pricing and service time, and I assure you that we strive to provide clear updates to our customers. If you would like to discuss your concerns further, please feel free to reach out to us via text or call. Your satisfaction is important to us.

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Exceptional customer service!

Response from the owner Replied: Thank you, Christa, for your kind words about our customer service; we truly appreciate your feedback and the support from our amazing team!

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I originally called to schedule an oil change and received a confirmation text as soon as I hung up. I did not realize that I had to hit Y to confirm since I had literally just hung up the phone. So, when I took my cat for service, they did not have me scheduled. Next available appointment was 3...

Response from the owner Replied: Thank you for taking the time to share your experience with us. First, let me say how sorry I am for the frustration and inconvenience you’ve encountered. This is not the level of service we aim to provide, and your feedback is incredibly valuable in helping us improve.Mercedes-Benz vehicles are designed to deliver world-class safety, luxury, and performance. These attributes often require advanced systems and components, like the 48-volt battery system, which can involve more complex and technical installation processes compared to traditional systems. While we understand that this can result in higher service costs, these features are integral to maintaining the high standards that define our brand.That being said, I completely understand your concern about the unexpected pricing discrepancies and the communication during your service visit. Clear, respectful, and transparent communication is a priority for us, and I apologize if you felt misled or treated rudely. This is not acceptable, and I will personally address this with our team to ensure it does not happen again.We appreciate your trust in Mercedes-Benz and want to ensure we address your concerns fully. Thank you for giving us the opportunity to serve you, and I hope we can work towards restoring your confidence in our dealership.

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Great experience! Wonderful communication and quick service. Highly recommend.

Response from the owner Replied: Thank you, Jill! We're so glad you had a great experience and appreciated our communication and quick service. Your recommendation means a lot to us!

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Very service oriented I appreciate getting the work done correctly

Response from the owner Replied: Thank you, Chet, for your kind words; we’re glad you appreciate our service and commitment to getting things done right!

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Excellent experience buying a new car. Sales staff were knowledgeable, helpful and friendly. Five stars +!!

Response from the owner Replied: Thank you, Mike! We're glad you had an excellent experience and that our sales staff made a positive impact. Your support means a lot to us!

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David Cecil was ready for me before I even came in. I ended up walking out with the car I wanted and they made it simple every chance they could. Best car buying experience I’ve had yet!

Response from the owner Replied: Thank you, Vinny! We're glad David was able to assist you and that you had a simple and enjoyable car buying experience with us. Enjoy your new car!

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Wonderful experience purchasing from here, everyone was very kind and willing to be of assistance! My salesperson, David Cecil, was an absolute delight to work with and it’s clear he truly cares for customers. Would recommend him and the business to anyone looking for a new or used vehicle!

Response from the owner Replied: Thank you, Blake, for your kind words! We're glad you had a wonderful experience and that David was able to provide the assistance you needed. We appreciate your recommendation and look forward to serving you again!

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Great buying experience and excellent customer service. Danny was very helpful and I couldn't have asked for a better sales representative.

Response from the owner Replied: Thank you, John! We're glad you had a great buying experience and appreciate your kind words about Danny's helpfulness. Your feedback means a lot to us!

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Quick service and attentive to details!

Response from the owner Replied: Thank you, Jennifer, for your kind words about our quick service and attention to detail; we truly appreciate your feedback!

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David was a pure joy to work with during the purchase of my SECOND Mercedes. As I did with my first car, I will only have James Motors perform all service needed to keep it in tiptop condition! Can’t recommend David enough!

Response from the owner Replied: Thank you, Kam! We're so glad to hear that David made your purchase experience enjoyable and that you trust James Motors for all your service needs. Your recommendation means a lot to us!

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Rob, in the service department, was extremely both proficient and efficient equally so in person and by phone. Nothing but excellent service and trust all done in good faith.

Response from the owner Replied: Thank you, Crit, for your kind words about Rob's exceptional service; we truly appreciate your feedback and support!

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Response from the owner Replied: Thank you, Larry, for your 4-star rating; we appreciate your support and hope to earn that extra star on your next visit.

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James Motor Company always provides excellent service and the most friendly staff.I would highly recommend them!

Response from the owner Replied: Thank you, Eric, for your kind words and recommendation; we’re glad to hear you appreciate our excellent service and friendly staff!

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This was our first time buying a car with James Motor, and we had a positive experience. Salesperson David Cecil and the other staff were knowledgable, pleasant, and accommodating.

Response from the owner Replied: Thank you, Kim! We're so glad to hear you had a positive experience with us and appreciate your kind words about David and our team. Enjoy your new car!

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Very refreshing to have local home town ownership and great service that you can always count on. Been a long time customer and was uncertain how a new purchase might go without my decades long friend and salesman who retired. All fears put to rest as David Cecil was very knowledgeable, efficient...

Response from the owner Replied: Thank you, Tom, for your kind words and for being a loyal customer; we're glad David could provide you with the great service you deserve and that your experience was seamless.

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HOW I WAS CURED FROM HERPES VIRUS I am writing this testimonial with immense gratitude and a renewed sense of hope in my heart. For years, I battled with the physical and emotional torment caused by the herpes virus. It felt like an unending struggle, until I discovered a remarkable solution that...

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I had the absolute pleasure of working with Jordan Hampton at James Motor Company Mercedes-Benz to purchase my 2025 GLC 300, and the experience was nothing short of exceptional. Jordan was incredibly attentive, patient, compassionate, and extremely knowledgeable about the SUV and its features. As a...

Response from the owner Replied: Thank you, Hannah, for your wonderful review! We're so glad to hear about your exceptional experience with Jordan and Bob at James Motor Company. Your recommendation means a lot to us, and we appreciate you choosing Mercedes-Benz for your new GLC 300!

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Great experience, Bob did a wonderful job highly recommended!

Response from the owner Replied: Thank you, Missy! We truly appreciate your kind words and are glad to hear that Bob made your experience wonderful.

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Great customer service

Response from the owner Replied: Thank you, Annie! We're so glad you had a great experience, and we appreciate your kind words about our team.

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Response from the owner Replied: Thank you, Michael, for your 5-star rating; we truly appreciate your support!

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By far the best automotive experience I’ve had out of my 8 years of driving! Staff are welcoming and open to answer questions regarding services. The services are completed in a timely manner. Unlike other dealerships, James Motor Company does not tack on the added pressure to buy additional...

Response from the owner Replied: Thank you, Keenan, for your wonderful feedback! It's great to hear that our welcoming staff and honest service made your experience with us stand out. We appreciate your support and look forward to seeing you again!

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Very disappointed with my customer service agent, Alan. Poor communication skills through created a lot of confusion. And no way to track the service process electronically?! Really?! In this age and time of technology?! I know Volvo and other descent dealerships here in Lexington give their...

Response from the owner Replied: Nisrine, I’m truly sorry to hear about your experience with Alan and the communication issues you faced. Your feedback is important, and I understand how frustrating it is to feel out of the loop, especially with technology available today. We strive to provide better service and appreciate your comparison to other dealerships. Please feel free to reach out directly via text or call for any further assistance, as we’re here to help you.

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As usual the service on my vehicle was quick, efficient and friendly.

Response from the owner Replied: Thank you, Harry, for your kind words about our quick and friendly service; we appreciate your continued support!

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James motor has been taken care of me for several decades. I am very pleased with their service and attention to details.

Response from the owner Replied: Thank you, Kitty, for your wonderful feedback; it's great to hear that our service and attention to detail have kept you satisfied for so many years!

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Response from the owner Replied: Thank you, M, for the fantastic 5-star rating; we appreciate your support!

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Response from the owner Replied: Thank you, Павло, for your amazing 5-star rating; your support means a lot to us!

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Provided ease of delivering service. On time, courtesy and informative.

Response from the owner Replied: Thank you, Stephen, for your kind words about our service; we appreciate your recognition of our team's efforts to provide timely and courteous assistance.

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I had the pleasure of visiting James Motor Company Mercedes-Benz in Lexington, KY, and it was truly a top-notch experience from start to finish. From the moment I walked through the door, the customer service was exceptional. The staff was not only friendly but also incredibly knowledgeable about...

Response from the owner Replied: Thank you, Charles, for your kind words and detailed feedback; it's fantastic to hear that our team provided you with such a positive experience and that you felt well taken care of throughout the car-buying process.

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Response from the owner Replied: Thank you for the feedback Kenneth!!!

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Overall experience was great! David was fantastic and a pleasure to work with!

Response from the owner Replied: Thank you, MinixJT! We're so glad to hear you had a great experience and that David made a positive impact. Your feedback means a lot to us!

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David Cecil sold my car to me about a month ago. I cannot say how amazing he was in words. He continues to be helpful anytime we need him and has became more than a salesman. He’s a friend!We can’t say enough just how helpful and awesome he was!Thank you James Motor for hiring such a great guy!

Response from the owner Replied: Thank you, Hannah, for your kind words about David and your experience with us; we're glad to hear he made such an impact and that you feel supported—enjoy your new car!

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Response from the owner Replied: Thank you, Hollie, for your amazing 5-star review; we truly appreciate your support!

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I have been a customer of James Motor Company for 25 years. Always dependable and professional relationship. David Dunn and Shane Miller are the best. I would never consider a different dealership.

Response from the owner Replied: Thank you, william, for your loyalty over the years; we're glad to hear you have had such a dependable relationship with us, and we'll be sure to pass your kind words to David and Shane.

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Response from the owner Replied: Thank you, Stephen, for your 4-star rating; we appreciate your support and are glad you had a positive experience.

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Response from the owner Replied: Thank you, Bosco, for your fantastic 5-star rating; we truly appreciate your support!

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Response from the owner Replied: Thank you, Guy, for the fantastic 5-star rating; we truly appreciate your support!

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I recently had the pleasure of working with Bob Flannery at Mercedes-Benz. Bob was incredibly helpful, pleasant, and approachable from the moment I walked into the dealership.What truly stood out was his flexibility and willingness to accommodate my schedule and needs. He patiently answered all my...

Response from the owner Replied: Thank you, nouran, for your wonderful feedback! It's great to hear how Bob's flexibility and commitment to your satisfaction made such a positive impact on your experience. We appreciate your recommendation and hope to serve you again soon!

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Great purchasing experience.

Response from the owner Replied: Thank you, Clarence, for sharing your great purchasing experience; we truly appreciate your feedback!

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Quick repair, excellent customer service

Response from the owner Replied: Thank you, Michael, for your kind words about our quick repair and excellent customer service; we appreciate your support!

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Very efficient. Service took far less time than anticipated

Response from the owner Replied: Thank you tooaware for your kind words; we're glad you found our service efficient and timely!

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Service department was excellent. Really quick turnaround and addressed everything I need done. Thanks again Sprinter service!

Response from the owner Replied: Thank you, Brian! We're glad to hear you had an excellent experience with our service department and that everything was addressed quickly. We appreciate your support!

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I recently visited James to address an issue with my vehicle. It was a hassle free experience and my car was ready to go in short time. The representative was very helpful.

Response from the owner Replied: Thank you, Akshay, for your kind words; we're glad to hear that James and our team made your experience hassle-free and efficient!

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Response from the owner Replied: Thank you, Robert, for your fantastic 5-star rating; we truly appreciate your support!

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Nice purchasing experience.

Response from the owner Replied: Thank you, JW, for your kind words about your purchasing experience; we really appreciate your feedback!

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James Motors is always so helpful, nice and efficient. I always feel well taken care of

Response from the owner Replied: Thank you, Diana! We're so glad to hear you feel well taken care of by our team; we appreciate your kind words and support.

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David was wonderful and made the car buying process smooth and simple!! He was wonderful! Great experience!

Response from the owner Replied: Thank you, Pam! We're so glad David could make your car buying experience smooth and enjoyable. Your feedback means a lot to us!

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5 out of 5 experience. David did a great job. Very helpful.

Response from the owner Replied: Thank you, Charlie! We're so glad you had a great experience and that David was able to assist you effectively.

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Dustin & the entire James Motor Co. are very professional

Response from the owner Replied: Thank you, Rocco, for your kind words about Dustin and the James Motor Co. team; we truly appreciate your support!

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Response from the owner Replied: Thank you, Joseph, for your wonderful 5-star review; we truly appreciate your support!

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Response from the owner Replied: Thank you, Shana, for your fantastic 5-star rating; we truly appreciate your support!

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Everything was very positive and extremely proactive .. Stan c

Response from the owner Replied: Thank you, Stan, for your fantastic feedback; we're glad to hear everything was positive and proactive for you!

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Was having an electrical problem, they listened, tested the car and resolved my problem. They were very kind and respectful of my limited knowledge, and explained the issue.

Response from the owner Replied: Thank you, Al, for your kind words! We're glad to hear that our team was able to help you with your electrical problem and that they took the time to explain everything to you. Your satisfaction means a lot to us!

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Now i know why Mercedes is special. Ive purchased 2 used e class cabriolets from other dealers (cant find them around here) and James Motors treats me like a king. Dustin Gage and Alan Hicks are awesome in service!!

Response from the owner Replied: Thank you, Tom, for your kind words! We're so glad to hear that you feel treated like royalty at James Motors and appreciate your recognition of Dustin and Alan's outstanding service. Enjoy your Mercedes!

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Had a common Sprinter issue, already knew what the problem was before calling, but when I called they noted it sounded right and they'd try to just work it in real quick. The team did just that and had us fixed and out the door in a day or so, which was important as the Sprinter was our family vehicle!

Response from the owner Replied: Thank you, Joshua, for sharing your experience! We're glad we could quickly address your Sprinter issue and get you back on the road with your family vehicle. Your support means a lot to us!

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Response from the owner Replied: Thank you so much, Lottie, for the fantastic 5-star rating; your support means a lot to us!

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Could not be happier with the service we got at James Motors. We drove 2.5 hours for a scheduled test drive, Mike P was very accommodating and friendly and even assisted us in getting a slightly lower price for the vehicle we bought. Jason M in finance was super helpful in laying out our best deal...

Response from the owner Replied: Thank you, Christa, for taking the time to share your experience! We're glad to hear that Mike and Jason were able to assist you and that you enjoyed a transparent buying process. We appreciate your support and look forward to helping you again in the future!

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Response from the owner Replied: Thank you, James, for the 5-star rating; we truly appreciate your support!

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Mike was very professional and I could tell he had a lot of experience. I was impressed with his attention to detail. I was also impressed with his ability to answer specific questions about the E350 and the C300.

Response from the owner Replied: Thank you, Dr., for your kind words about Mike's professionalism and expertise; we appreciate your recognition of his attention to detail and ability to answer your questions.

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Purchased a car yesterday and had the pleasure of working with David Cecil can not say enough good things about him! He’s very patient and not pushy at all like most car salesmen. This was the third dealership we had went to and wish it was our first!

Response from the owner Replied: Thank you so much, brooke! We're glad to hear you had a great experience with David and appreciate your kind words about his approach. Enjoy your new car!

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Very professional and attentive to our needs. Our salesperson, David Cecil, was knowledgeable, efficient, and courteous

Response from the owner Replied: Thank you, Kelli, for your kind words about our service and for recognizing David's efforts; we truly appreciate your feedback!

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Bob was amazing! It was my first time buying a car for myself and he made the process as easy as possible. He did his best to get me a great deal and make sure that I left with the car that I really wanted. I had an overall great experience!

Response from the owner Replied: Thank you, Kaiti! We're so glad to hear that Bob was able to make your first car buying experience enjoyable and that you found the perfect car. Your satisfaction means a lot to us!

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Response from the owner Replied: Thank you, Drew, for your 5-star rating; we truly appreciate your support and are glad to know you had a great experience!

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David Cecil was great to work with! Was with him all afternoon on a Saturday. We love the ford explorer. Thanks David and team!

Response from the owner Replied: Thank you, jackson! We're glad you had a great experience with David and love the Ford Explorer. Your feedback means a lot to us!

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Response from the owner Replied: Thank you, Ron, for your kind words about your experience with us and your appreciation for David's knowledgeable and thoughtful approach; we're delighted to have made your vehicle purchase so enjoyable!

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Mike did an amazing job with our purchase. The entire staff and service is what keeps us coming back year after year

Response from the owner Replied: Thank you, Jason! We're so glad to hear that Mike and our entire team made your experience enjoyable; we appreciate your loyalty and look forward to seeing you again!

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Response from the owner Replied: Thank you, Vishal, for the 5-star rating; we truly appreciate your support and are glad to have you as a valued customer!

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Morgan was super helpful. I showed up at almost closing time and he patiently helped me with a minor adjustment I needed. The Service team is really the best.

Response from the owner Replied: Thank you, Joy, for your kind words about Morgan and our service team; we’re glad he could assist you and appreciate your support!

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Excellent service today.

Response from the owner Replied: Thank you very much Amy!! We appreciate you and your business!!

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My wife Angela and I purchased a new MB GLE 450 from James Motor Co. Joe Cardoso was our sales representative. We are ecstatic over our purchase. We LOVE the car! We are also very grateful for Joe. He was friendly, extremely knowledgeable, and answered every question we had. We felt like we...

Response from the owner Replied: Gary I do not even know where to begin to thank you. We are so very thankful that you allowed the James Motor Company team to earn your business! Joe is a very valued member of our team and we are fortunate to have him. Congratulations on your new Mercedes-Benz and welcome to the James Motor Company family!!

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We couldn’t have asked for a better experience purchasing our vehicle from James Motor Company! We worked with David Cecil and he was so knowledgeable and helpful. He made the entire process quick and seamless and made sure we were completely taken care of! Buying a vehicle can be a stressful...

Response from the owner Replied: Jennifer we really appreciate you taking the time to leave us such a great review! We are very grateful to have David with us and I am glad to hear that everyone on our team made your experience a great one. Congratulation on your new Benz!!

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Hands down the easiest, most pleasant car buying experience I’ve ever had. Go see Mike! Walking in, I had no idea what I was looking for. After test driving a few vehicles, he pinpointed exactly the right kind of vehicle for me.

Response from the owner Replied: Kayla we are so glad to hear this! Thank you for allowing us to earn your business and welcome to the family!!

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Response from the owner Replied: Thank you!

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Response from the owner Replied: Thank you Ashley!

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Our salesperson, David Cecil, was super friendly and helpful. Also, the sales manager was great to work with, and I love my new vehicle. Highly recommend!

Response from the owner Replied: Thank you so very much for your feedback and for your business Kevin!

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A great purchase and delivery experience.⭐️⭐️⭐️⭐️⭐️

Response from the owner Replied: Thank you so very much for your continued support Jay! We appreciate your business and wish you many happy miles of driving pleasure in your new Benz!!

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After dealing with multiple car dealerships to try to find the right car, we were so pleased with our experience here! David Cecil was an incredible sales person! There was absolutely no pressure to upsell us on something out of our price range. We were given clear information and we felt well...

Response from the owner Replied: Thank you so very much Becky! We appreciate the fact that you took the time out of your day to leave such a kind review. David is a valuable member of our team and we are lucky to have him. Thank you so very much for your business!

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Mike, Mark and the entire staff were absolutely amazing during our buying process. Thank you for everything.

Response from the owner Replied: Thank you for your business and your feedback Brian! Congratulations on your beautiful new Benz!!

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First experience with warranty work on our Sprinter, and with James Motor Company. Robert was OBVIOUSLY VERY KNOWLEDGEABLE as we discussed issues, and the resolution process. Super friendly and caring‼️He got us in and out quickly, totally resolving our issues, and taking the time to go over what...

Response from the owner Replied: Thank you very much for the kind feedback Mike! We appreciate you taking the time out of your day to do so. Enjoy your adventures!

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Had a great purchasing experience dealing with David Cecil and the rest of the James Motor team!

Response from the owner Replied: Thank you for allowing us to earn your business Sam!

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I discovered this Dealership a couple weeks prior to making this review.After an email inquiry about a vehicle was sent, I had a near immediate reply from Rachel, who is their customer service representative. She was quick to respond to any questions I had and also immediately relayed my inquiry to...

Response from the owner Replied: Thank you so very much Ben! On behalf of everyone at James Motor Company we want to say "welcome to the family!"

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David C was a pleasure to work with and make the whole process a breeze!!

Response from the owner Replied: Thank you for the feedback Ami!

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We recently had the pleasure of purchasing a vehicle from James Motor Company, and I couldn’t be more satisfied with the experience. From the moment we walked in, we were greeted with warm smiles and a friendly atmosphere. The staff at James Motor are truly exceptional.The sales representative David...

Response from the owner Replied: Thank you so very much for taking the time out of your day to leave such complimentary feedback. We appreciate the opportunity to earn your business and your kind words about our team!

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I want to say thank you to David Cecil. He help me on purchasing a 2019 Benz! I can go on and on about how professional and how helpful David was. Once again I thank you David Cecil for everything!

Response from the owner Replied: Thank you so very much Justin! Congratulations!

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David Cecil did a great job finding the perfect car for me

Response from the owner Replied: Thank you so very much for your continued support of James Motor Company!

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This is our second vehicle through James Motors and during this purchase Shane Miller and David Cecil were amazing! Their personalized attention is second to none!

Response from the owner Replied: Julia thank you so very much for your kind words and your continued support! We love having you as part of our family!

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It was probably the best sales experience we've ever had! David Cecil was on point as he worked with us through the whole process. From filling out paperwork to delivering our new car, he was the best!

Response from the owner Replied: Thank you so very much for allowing us to earn your business Kathy!! Congratulations on your gorgeous GLC and welcome to the family!

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I absolutely love my Mercedes GLE 450 e. It has every luxury, and I only need gas for road trips. Thank you to James Motor Company and David Cecil for a great buying experience and helping me find the perfect car!

Response from the owner Replied: Thank you so very much for allowing us to earn your business Jordan!

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David Cecil stuck with me through the entire process. It took me three-four weeks to complete the process because of things on my end and David hung in there with me. He is kind, patient, and very professional. He answers any question I may have and makes time to accommodate me without rushing...

Response from the owner Replied: Thank you for your kind feedback and for your business Carol! We greatly appreciate you allowing us to earn your business!

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David Cecil

Response from the owner Replied: Thank you!

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Had an awesome experience with James Motors. The Sales Representative Mike Peveler was friendly and courteous. Mike did not push to make a deal which I greatly appreciated. Mike followed up a couple days after the sale to check if all was well. Financial Manage Jason was equally great. He was...

Response from the owner Replied: Greg we cannot thank you enough for such a kind review. We really appreciate you allowing us to earn your business and we wish you many happy miles in your new Mercedes-Benz!!

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I purchased a 2017 Chrysler Pacifica Touring from James Motor Company, and unfortunately, I’ve encountered two major issues. First, we were promised that the sales agent would retrieve the second key fob from the previous owner and notify us. Despite reaching out multiple times, we never received...

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Great parts personnel. Very personable staff and extremely knowledgeable. Highly recommend for mercedes parts!

Response from the owner Replied: Thank you very much for the kind feedback Rob! We appreciate your support!

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Mike and Everyone at James Motors was very helpful and professional while selecting a vehicle. They are the best!!

Response from the owner Replied: Leslie thank you so very much for allowing Mike and the team to earn your business! Congratulations on your gorgeous new GLE!

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David Cecil did an excellent job walking us through the buying experience.

Response from the owner Replied: Thank you for allowing us to earn your business and for your kind feedback Pat!

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Response from the owner Replied: Thank you so very much!!

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The best car buying experience we have had. The entire staff was friendly and knowledgeable and provided great service. Our salesman, Mike, was great and we would definitely recommend seeing him if you are in the market for a car

Response from the owner Replied: Thank you so very much Josh! We greatly appreciate the opportunity to earn your business. Congratulations on your new car!!

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I had a fantastic experience with our salesman Mike Pevler. From start to finish, he was professional, knowledgeable, and attentive to what I needed in my new car. The Mercedes team made the entire process smooth and stress-free, with full transparency and prompt communication.If you're looking for...

Response from the owner Replied: Alana thank you so very much for the kind feedback! We appreciate you giving us the opportunity to earn your business. Mike is a valued member of our team and we are lucky to have him and you!! Congratulations on your new Mercedes!!

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Excellent service 100%

Response from the owner Replied: Thank you for the feedback Douglas!

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I had a great experience purchasing my vehicle with James Motor Company. I was very impressed by the sales representative, Joe Carissa. He was very responsive, fair and helpful. I would definitely recommend this dealership to anyone seeking a new or used vehicle.

Response from the owner Replied: Kevin thank you for the feedback and for allowing us to earn your business! Congratulation on your new car and welcome to the family!!

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Bob Spradlin was very helpful, and very friendly it was a great experience. We love our new Mercedes, Thanks, Bob.

Response from the owner Replied: Ronnie thank you so very much for allowing us to earn your business! We appreciate your feedback and kind words about Bob. It was a pleasure doing business with you and congratulations on your new AMG!!

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Great place to work! Everyone is so friendly, nice and very helpful. Good benefits and perks. The whole place is air conditioned, even the bays where the techs work. I think that is awesome.

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I’ve purchased over 50 new vehicles in my life and I’ve had poor sales people, average sales people, and some really good sales people over the course of these buying experiences. I have never had a better sales experience than I’ve had with Bob Spradlin. I ordered a new CLE Convertible and he...

Response from the owner Replied: Thank you so very much Tony! It means a lot to us that you took the time out of your day to leave such a kind review. We know we are not the closest dealer to you, and we thank you for allowing us to earn your business. Your compliments to Bob are greatly appreciated. Congratulations on your new CLE!! Put the top down and enjoy this sunshine!!

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I wanted to work there soooo bad but it didn't work out. Maybe one day it will. Everyone there seems so friendly and nice especially Farrah

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Easy start to finish. Bob Spradlin was a pleasure to work with and great salesman. Love the new vehicle.

Response from the owner Replied: Thank you for the kind feedback and for your business Ray! Congratulations!

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I had an excellent experience at James Mercedes with Mike. He worked with us to come in from out of town to make a very efficient purchase. Zero complaints, only wish this dealership was closer to home.

Response from the owner Replied: Thank you for taking the time to leave your feedback Jonathan. We appreciate you allowing us to earn your business!!

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I found the car on the lot, that I could not leave behind. I painlessly worked with the guys at James Moter Company, made my purchase and brought it home. Now I am crazy about my new ride.

Response from the owner Replied: Tammy it was an absolute pleasure working with you. Thank you so very much for allowing us to earn your business!!

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This dealership will tell you one thing, then change everything when it comes time to close the deal. My wife was so excited to come purchase her GLC 43 AMG today.We had a trade amount for our vehicle, purchase amount, we got pre-approval from our credit union. Went back 7 days later, they said they...

Response from the owner Replied: Kyle, I sincerely apologize for the experience you and your wife had at our dealership. We understand how important it is to have a seamless and transparent car-buying process, and I regret that we fell short of your expectations.The discrepancies in the trade-in value and the pressure to complete a credit application are not reflective of the service we strive to provide. Your feedback is invaluable, and I will address these issues with our management and finance teams to ensure this does not happen again.I appreciate your kind words about Danny and will make sure to recognize his efforts. However, I deeply regret that the overall experience was not satisfactory.Thank you for bringing this to my attention. I hope you will give us another chance in the future to make things right.

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Response from the owner Replied: Thank you so much Aakash!

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Absolutely the BEST experience I have ever had purchasing/leasing a vehicle. Prompt follow up and excellent communication by Joe Cardoso. He spent a lot of time with me initially on the phone and answered emails and text promptly. He is extremely knowledgable and answered all of my questions...

Response from the owner Replied: Kimberly, I do not even know where to begin to thank you for this amazing reply. Thank you so very much for allowing us to earn your business, and for taking the time out of your day to write such a touching reply. We really appreciate this. Welcome to the family!

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Always the best service! It’s a Dealership who opens the door for you, not because it’s their job, but because that’s how their Momma brought them up. Great down to earth people. Won’t take my car anywhere else.

Response from the owner Replied: Susan, thank you so very much for your business and for your feedback. We try our best to provide the best level of service that we can!

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Had 2 horrible experiences! First, I called in to have a service done on my car and inquired about a vehicle to drive while fixing my car, and had the service manager accuse me of smoking in a loaner(which wouldnt and didnt happen) after returning it. Which I think was just a revengful act due to me...

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Response from the owner Replied: Thank you Teresa!

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Response from the owner Replied: Thank you so much CS!

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Car buying was very easy at James Motor Company. Our salesman Bob Flannery was extremely knowledgeable and very helpful. He listened carefully to our questions and helped us pick the perfect vehicle for our needs. Mark Walsh was amazingly helpful setting up and explaining all of the wonderful...

Response from the owner Replied: Thank you very much for the feedback Mr. Leverone! We appreciate the opportunity to earn your business and your feedback.

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Great place to have vehicles work on.....

Response from the owner Replied: Thank you for the feedback and your business Tim!!

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