Google Review
- May 23, 2020
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- May 23, 2020
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- May 21, 2020
Response from the owner Replied: It is wonderful to receive such a positive review! All the best!
Google Review
- May 21, 2020
If there were any less stars, i would have given that. Feroz was the person i talked to and all i wanted to do was take a test drive because i was to buy a new car. And i was told i need to run a credit check to take a test drive even though i'm a mercedes loyalist and have leased 4 mercedes benz...
Google Review
- May 21, 2020
Friendly and fast services
Google Review
- May 20, 2020
Response from the owner Replied: Hi, please do not hesitate to reach out if you have any questions for us! Thanks for rating us so highly!
Google Review
- May 20, 2020
Awesome service and coordination, special thanks to Mr. Joe , who checked my car and help me to understand my car condition very well
Response from the owner Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! Please don't hesitate to reach out if there is anything we can help you with. Take care!
Google Review
- May 19, 2020
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- May 19, 2020
Response from the owner Replied: Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Google Review
- May 19, 2020
Response from the owner Replied: Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Google Review
- May 19, 2020
If I could leave 0 stars I would have. I called with a couple of questions I had on a vehicle that I was interested in on the lot. I Spoke with Jimmy who told me he would call me back in about 5 min. I called him back an hour and a half later and he rudely stated he was with a customer when all he...
Google Review
- May 18, 2020
Excellent experience, great sensitivity to the COVID sanitization
Response from the owner Replied: Hello Stephen! Thank you very much for your positive review. Your feedback is greatly appreciated. Have a wonderful day!
Google Review
- May 18, 2020
THINK TWICE - This dealer is a Scam and had 3 stars before COVID it sure looks like the manager made all the employees make fake reviews and accounts to lift their mediocre image. I got scammed with a car and the service department is useless when it comes to try to help you.
Response from the owner Replied: We are disappointed to hear that you did not have a more positive experience with us at Autobahn Motors. When you have an opportunity, please reach out to us at (844) 896-1944 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Google Review
- May 18, 2020
STAY AWAY FROM THIS DEALER!!! TERRIBLE SERVICE AND POST SALE SERVICE - The salesmen are rude and careless once the make a sale. The prices are bloated to make up for the number they need to hit so they will LIE through their teeth to get you hooked.
Response from the owner Replied: Hi Terry Evans, we regret your most recent visit with us was not up to the standards we strive for. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (844) 896-1944 so we can work towards a resolution. We look forward to hearing from you.
Google Review
- May 18, 2020
Autobahn Motors staff treated me very well! The check in was quick and any concerns of mine, Johnny Lam took care of. I was able to take a rental home while my car was being serviced and it was the newest car out. Jiovany was super knowledgeable about what I was leaving in and took the time to show...
Response from the owner Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! Please don't hesitate to reach out if there is anything we can help you with. Take care!
Yelp Review
- May 18, 2020
If I could leave 0 stars I would have. I called with a couple of questions I had on a vehicle that I was interested in on the lot. I Spoke with Jimmy who told me he would call me back in about 5 min. I called him back an hour and a half later and he rudely stated he was "with a customer" when all he...
Google Review
- May 17, 2020
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- May 17, 2020
I installed a new battery on my 2006 e60. It was done correctly (i.e. kept a charge to the system while replacing the OEM battery made for this vehicle). However, after installing the battery, the CCC wasnt coming online. The BMW screen would come on then restart, and continuously go through this...
Response from the owner Replied: Hi Kevin, We believe you mistakenly posted this review to Autobahn Motors, a Mercedes-Benz dealership. We do not service BMWs; therefore, have no record of you making an appointment or performing any service on a 2006 e60 BMW here at Autobahn Motors. We completely understand your error; however, we would greatly appreciate you removing and deleting this post. Thank you, Autobahn Motors Mercedes-Benz
Google Review
- May 16, 2020
Response from the owner Replied: Thank you! We are proud to serve you!
Google Review
- May 16, 2020
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Google Review
- May 16, 2020
Response from the owner Replied: The entire team at Autobahn Motors would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- May 16, 2020
Response from the owner Replied: Thank you for giving Autobahn Motors such a great rating! It really means a lot to us. Thanks again!
Yelp Review
- May 16, 2020
This review is for Alexander C. in the parts department. Alex is friendly, easy going and flexible. He did answer all my questions and provide me with great customers' services. I took one star off because Alex needed to step away from his work location for some time but failed to acknowledge me...
Google Review
- May 15, 2020
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- May 15, 2020
Response from the owner Replied: Thank you for the positive review; I will be sure to share it with the team here at Autobahn Motors! Take care!
Google Review
- May 15, 2020
Response from the owner Replied: Your great rating means a lot to us at Autobahn Motors, and we appreciate you taking the time to leave us this review! Take care!
Google Review
- May 15, 2020
Response from the owner Replied: We really appreciate this positive review! Thanks so much!
Google Review
- May 15, 2020
Great experience from staff
Response from the owner Replied: Suhair Nimri, we are so happy to read such a great review about Autobahn Motors! We look forward to your next visit! Take care!
Google Review
- May 15, 2020
excellent service as always
Response from the owner Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Google Review
- May 15, 2020
Great Service! Thanks Jovis!
Response from the owner Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! Please don't hesitate to reach out if there is anything we can help you with. Take care!
Google Review
- May 15, 2020
Its five stars all the way from setting up my appointment, talking to my service rep, shuttle service from drop off to pick up.
Response from the owner Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Yelp Review
- May 14, 2020
Took my MBZ in for service re a recall notice. When I picked up the car my paperwork indicated that I needed over $4000 in repairs! It also said a complimentary car wash had been completed. The car was as dirty as it was when I dropped it off. With this COVID-19, it hadn't been washed since early...
Yelp Review
- May 13, 2020
I won't be back. Making an appointment was easy enough as you're able to do it online but my service advisor was a little too rude for me taste. I bought a used 2016 MB GLE350 in 12/2019, SO I've only had my car for a little over 4 months. I brought my car in for my A/C smelling moldy (There is a...
Google Review
- May 08, 2020
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- May 08, 2020
Response from the owner Replied: The entire team at Autobahn Motors would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- May 08, 2020
Response from the owner Replied: Rosanna, thank you for the 5-star rating!
Google Review
- May 08, 2020
Response from the owner Replied: Hi, it's great to see such a positive rating of Autobahn Motors! Please don't hesitate to give us a call if we can assist you further! Take care.
Google Review
- May 08, 2020
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- May 08, 2020
Response from the owner Replied: Thanks for your positive review! The whole team here at Autobahn Motors strives to provide a positive customer experience. Wishing you a great day!
Google Review
- May 08, 2020
Great staff, very professional, good coffee!
Response from the owner Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! Please don't hesitate to reach out if there is anything we can help you with. Take care!
Google Review
- May 08, 2020
This Mercedes Benz Dealership and Service Center in Belmont, California gets a well deserved review. 5 Stars all the way!I brought my vehicle in for a recall which I was notified and made aware of via mail. I called and scheduled a convenient appointment with Jessica, who showed me excellent...
Response from the owner Replied: J Foard, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 08, 2020
Just went there 1 week ago.. It was a good experience with them.. You can tell that they are taking their customer seriously specially my service advisor Johnny Lam, he takes good care of his customer.. keep up the good work,.. Good location also.
Response from the owner Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! Please don't hesitate to reach out if there is anything we can help you with. Take care!
Google Review
- May 08, 2020
Although it took 4 days for a regular year service, the team at AutoBahn is always responsive and does things with perfection
Response from the owner Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Google Review
- May 08, 2020
The service was done fairly quickly during the day, and I received report and a text that my car was ready for pickup. When I picked up my car the next day, the car hasnt been washed yet, so I had to wait for 40 minutes. After I drove home, I found that the trunk wasnt vacuumed. In addition, I...
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- May 08, 2020
Faud and David were a pleasure to do business with. I live in Sacramento and Faud called me on Thursday after her received information that my lease was coming due. With in 10 minutes he was able to find me a car and give me the price on it. I had spent the previous weekend at 2 other Mercedes...
Response from the owner Replied: Jeffery Kuhlmann, we're happy you found our staff to be so supportive during your experience here at Autobahn Motors. Please don't hesitate to reach out if there's anything additional we can do for you.
Yelp Review
- May 08, 2020
I assumed the lease on my C43. In this regard, my vehicle was originally leased from Autobahn Motors in Belmont. A few days after my disappointing visit to Mercedes Benz of Rocklin, I received a call from Autobahn Motors. The dealership was aware of my visit to Mercedes Benz of Rocklin. They asked...
Yelp Review
- May 06, 2020
I went in there to buy car and I was racial profiling the way they treat me everything I'm never going to go back there just because I'm not white I feel sad for the reason for this company hopefully one day someone does something about then what is sadness is to see the way they act to minorities
Cars.com Review
- May 04, 2020
I needed to have an airbag replaced because of a recall. The dealership reached out to me and scheduled an appointment promptly when I wanted it. The facility was excellent and clean. They took good physical distance precautions and the staff wore masks. The service team identified a few other...
Autobahn Motors Replied: Dan K, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. Please let us know if there is anything else we can do for you; we are more than happy to help!
Yelp Review
- May 02, 2020
This Mercedes Benz Dealership and Service Center in Belmont, California gets a well deserved review. 5 Stars all the way!I brought my vehicle in for a recall which I was notified and made aware of via mail. I called and scheduled a convenient appointment with Jessica, who showed me excellent...
Cars.com Review
- May 01, 2020
Thank you very much. The Service people were very nice, professional, accommodating, and respectful. Great service!
Autobahn Motors Replied: Rosalinda De Dios-young, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!
Google Review
- May 01, 2020
Response from the owner Replied: Hi, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Google Review
- May 01, 2020
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Google Review
- May 01, 2020
Response from the owner Replied: Hi, thank you for taking the time to rate us! We care deeply about delivering the best possible customer experience! Thank you!
Google Review
- May 01, 2020
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- May 01, 2020
My assigned Service professional, Jimmy Ho, is an outstanding representative and has always provided me with quality service and reasonable prices. The new premises in Belmont are truly state of the art. Great service, great quality.
Response from the owner Replied: Joe Vaez, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.
Google Review
- May 01, 2020
very professional in all respects
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Autobahn Motors
Google Review
- May 01, 2020
Very professional and really good customer service
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Autobahn Motors
Google Review
- May 01, 2020
Efficient check in, costly recommendations, digital communications with no real human contact
Response from the owner Replied: Michael David, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 01, 2020
Excellent service and the service advisor is very good explaining services and fair costs.
Response from the owner Replied: Fogdogsf Left Coast, we're happy you found our staff to be so supportive during your experience here at Autobahn Motors. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- May 01, 2020
For the first time in many years of owning a Mercedez, I'm very impressed with knowledge and assistance from Joshua (service manager) and counter person(s) as I needed a car as a courtesy vehicle. I was very well informed along every step of the way. I felt great for having their assistance. Keep...
Response from the owner Replied: Lawrence Ho, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 01, 2020
Excellent and consistent service for both my AMG wagons (14 E63 and 18 E63). A no-nonsense, friendly and direct customer service from the staff (my advisor is Johnny) is always appreciated; visits are relatively quick and usually there is a courtesy vehicle ready for me. The master mechanics are...
Response from the owner Replied: Teo Dabov, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 01, 2020
Johnny Lam is a perfect service advisor. He is honest, respectful, and very communicative. If you ever want to get service at Autobahn, always ask for Johnny.
Response from the owner Replied: Christopher Ramirez, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- May 01, 2020
My adviser, Andrew, did an excellent job in taking care of the maintenance services on my car & answering some of my questions.
Response from the owner Replied: Zelda De La Cruz, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Google Review
- May 01, 2020
I had my 40k service done for my 30k GLA 45 AMG today, cause I do it by year not by miles. The service was good, car was very clean, and I got a loaner car which was nice. The only problem was that later when picking up my car, I asked them to adjust my tire pressure to 40 psi for all four wheels...
Response from the owner Replied: Hello Andy Chen, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Yelp Review
- May 01, 2020
I took my Mercedes in for a simple fix, only to be shocked by the price tag, $500, paid for it anyways, got home and it wasn't fixed!! So I took it back to them thinking they would make it right for me. Another $650 to "fix it" again. My trust in them was lost, so I take it to European Car Service...
Cars.com Review
- April 26, 2020
The door to door service was excellent! Giovanni picked up car and returned it. He was very professional and respectful. The overall maintenance service on the car was great. All my concerns and questions were handle in timely manner...never felt any pressure. Thank you to autobahn service department!
Autobahn Motors Replied: Miranda Halaby, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- April 24, 2020
The service was amazing, love the workers there and I would definitely buy and car or continue my business here.
Autobahn Motors Replied: Ray Chen, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. Please let us know if there is anything else we can do for you; we are more than happy to help!
Yelp Review
- April 23, 2020
Yelp Review
- April 23, 2020
Yelp Review
- April 23, 2020
Cars.com Review
- April 23, 2020
Kevin and Carlo made the whole process of buying my mother?s birthday gift just that much easier. Carlo was able to answer every question I had regarding the vehicle. His product knowledge was perfect and if he didn?t know the answer he was honest and replied with ? I dont know but I will find out?....
Autobahn Motors Replied: Freddie Vaenuku, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. Please don't hesitate to reach out to us if there's anything more we can do!
Cars.com Review
- April 23, 2020
Though during "shelter in place" going on, they handled it well and were careful about distance and cleanliness. Communication was good.
Autobahn Motors Replied: Mark Still, your safety and satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- April 22, 2020
We bought the insurance package that if you lost your car key they promised replace it and no question asked! But it turns out to no replacement!
Response from the owner Replied: Hi there, we're disappointed to hear of the negative experience you had at our location. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future.
Google Review
- April 22, 2020
I satisfied the maintenance services at Belmont Autobahn Motors. The operation team is very professional and the business procedure is very efficient.
Response from the owner Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! Please don't hesitate to reach out if there is anything we can help you with. Take care!
Google Review
- April 22, 2020
I was in the area looking at a used Mercedes Coupe and after driving it, decided a sedan was a better fit. I recalled seeing a sedan at Autobahn Motors than was nice, so I stopped by to see it. Great car and bought it that day. Vikram Giroh was great and found a deal that worked for me and I had the...
Response from the owner Replied: David Haak-royston, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 22, 2020
Great people, great service. Highly recommended.
Response from the owner Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! Please don't hesitate to reach out if there is anything we can help you with. Take care!
Google Review
- April 22, 2020
Honestly, out of all the Mercedes dealerships Ive been to this is the best one. The employees are on point, the service is excellent, the fact you can drive into the service areas and the roll up doors automatically go up, thats impressive! If you ever need to lease or buy a vehicle,Speak to Jamal,...
Response from the owner Replied: Jovan Corral, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- April 22, 2020
I love to bring my car to this dealearship. Everyone is very professional, attentive overall great service.I would love to recommend Jessica Williams for my service appointments and my service advisor Johny Lam, they make me feel special, and they go above and beyond to satisfy my needs.Thy explain...
Response from the owner Replied: Yolanda Obregon, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 22, 2020
Super responsive client rep. Very friendly and helpful! Thank you!
Response from the owner Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! Please don't hesitate to reach out if there is anything we can help you with. Take care!
Cars.com Review
- April 22, 2020
I took my car in for a recall service, quick and easy.
Autobahn Motors Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! Please don't hesitate to reach out if there is anything we can help you with. Take care!
Cars.com Review
- April 22, 2020
The facility is great. They wash and disinfect the car before returning to me after service.
Autobahn Motors Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! Please don't hesitate to reach out if there is anything we can help you with. Take care!
Cars.com Review
- April 21, 2020
Under staying home mandate, this repair was done quickly. The car was towed in and returned by their staff. I did not have to go out of home.
Autobahn Motors Replied: J Wang, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- April 19, 2020
This company is so high tech. They pick it up for service. Please send me detailed reports including whether things need to be fixed or not or are within range. They are fast. They are fair price. Love these guys
Autobahn Motors Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! Please don't hesitate to reach out if there is anything we can help you with. Take care!
Cars.com Review
- April 17, 2020
Outstanding service! Prompt excellent high quality service! Johnny Lam is the best! He goes the extra mile for the client each and every time!
Autobahn Motors Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! Please don't hesitate to reach out if there is anything we can help you with. Take care!
Cars.com Review
- April 17, 2020
Ernesto has always been amazing to us. He?s the best!
Autobahn Motors Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! Please don't hesitate to reach out if there is anything we can help you with. Take care!
Cars.com Review
- April 15, 2020
You get what you pay for little pricy but you know it?s done correctly
Autobahn Motors Replied: John Aitken, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 15, 2020
I thank Luis Garcia for his service and good listening with my concerns from previous experience
Autobahn Motors Replied: Amorelle Reyes, we're happy you found our staff to be so supportive during your experience here at Autobahn Motors. We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- April 13, 2020
Vikram was great and took his time to get me a deal on the car I wanted.
Autobahn Motors Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Cars.com Review
- April 13, 2020
Excellent and professional Customer Service. Autobahn is very transparent about the service needs of your vehicle Sales Person Franz and Service Advisor Jimmy are excellent!
Autobahn Motors Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Cars.com Review
- April 13, 2020
Good experience got a loaner staff was friendly and efficient.
Autobahn Motors Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Cars.com Review
- April 13, 2020
Awesomenice! Great service. Knowledgeable and Friendly staff.
Autobahn Motors Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Cars.com Review
- April 12, 2020
Good service always. Update you on the progress, follow up after an so forth.
Autobahn Motors Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Yelp Review
- April 11, 2020
Worst dealer to do business with. Very unprofessional give you the run around and waste people's time. Not just the sales persons but the managers also.
Cars.com Review
- April 09, 2020
Overall is good but my car didn?t get washed which I thought it should have included in the maintenance package.
Autobahn Motors Replied: Yichia Tang, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (844) 896-1944 so we can work towards a resolution.
Cars.com Review
- April 08, 2020
I had an absolutely horrible experience with Autobahn when my e63 AMG was in for some work. The communication was terrible from beginning to end and is the main reason for multiple missteps and more than a month in the shop trying to deal with the fallout. The SA didn't do basic due diligence on the...
Autobahn Motors Replied: We are disappointed to hear that you did not have a more positive experience with us at Autobahn Motors. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (844) 896-1944 so we can work towards a resolution. We look forward to hearing from you.
Cars.com Review
- April 07, 2020
My only complaint is that no one other than my service consultant was wearing a mask during the Covid 19 situation
Autobahn Motors Replied: Hello Barbara Elliott, we appreciate you taking the time to leave us this feedback. We will use this as a means of improving our services for our guests moving forward, and truly appreciate the input. Please don't hesitate to reach out if there is anything additional we can do for you.
Cars.com Review
- April 07, 2020
Mark in Belmont was great to work with. Answered all my questions.
Autobahn Motors Replied: Mark Berryman, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. Thank you, and have a fantastic day!
Cars.com Review
- April 07, 2020
My service representative, Luis Garcia, was friendly and professional . He explained everything in detail. My experience at Autobahn was excellent. My only disappointment is that I need 4 new tires My car was purchased new in November 2017 and it has 26,099 miles on it - I would think the tires...
Autobahn Motors Replied: Hello Patricia Briscoe, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- April 07, 2020
Excellent service experience with your rpresentative
Autobahn Motors Replied: Roy Parker, we are so happy to read such a great review about Autobahn Motors! We are always more than happy to assist you if anything else comes up. Take care!
Yelp Review
- April 07, 2020
Karlo was AMAZING!!!! After having a TERRIBLE experience at a private dealer lot.. I called and Karlo answered the phone and from that moment he had me in better spirits. He was welcoming, knowledgeable and extremely patient. I kept apologizing to him for being so indecisive but he assured me to...
Cars.com Review
- April 06, 2020
Autobohn Moters is the reason I continue to buy Mercedes-Benz. Although I?ve owned numerous Mercedes they are the car I am most comfortable in and I love the way they drive the feel of the steering wheel makes me feel I have total control of the road
Autobahn Motors Replied: Debra Baker, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!
Cars.com Review
- April 05, 2020
A rat decided to take up residence somewhere in my brand new car and then died. The smell was off the charts so took it into Autobahn Motors. As I am new to Mercedes, this was my first experience with their service department. I braced myself as my previous car was an Audi and the service they...
Autobahn Motors Replied: Amy Kinion, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- April 03, 2020
My GL 450 had to be taken in because of an airbag recall. I didn?t feel comfortable driving the car around with my kids in the car knowing that metal shards could potentially dislodge from the faulty airbag. I had plans on taking my car in when the parts came in but the covid-19 shelter in place...
Autobahn Motors Replied: Bryan K., reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- April 03, 2020
A2 service was done to my E350 wagon. Also addressed was an intermittent failure of the driver assist system. Both problems were repaired in a short period of time. We will see if the driver assist problem is successful. Joshua was my service rep.....good communication here. Beware of the...
Autobahn Motors Replied: Hi Rosemary Shulenberger, thank you so much for your positive comments about Autobahn Motors! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- April 02, 2020
Quick and Easy service in a very relaxing environment.
Autobahn Motors Replied: Steve, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Autobahn Motors
Cars.com Review
- April 02, 2020
Joshua of San Carlos assisted us and made the service flawless.
Autobahn Motors Replied: Jan Enriquez, we are so happy to read such a great review about Autobahn Motors! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- April 01, 2020
Had major damage to engine from rats chewing on wires. Luis, my service rep, did an excellent job of taking me thru the process and then being there to show me what had been done.
Autobahn Motors Replied: Raphael Omalley, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Yelp Review
- April 01, 2020
Today i had the pleasure of visiting this new facility in Belmont, since i was last there a few years back. It IS, quite the Dealership, compared to the old Dealership, very up to date, and seriously tasteful. This review was for 5.9 stars, BUT, sadly, i can only give 5 stars. The Fabulous...
Cars.com Review
- March 31, 2020
Good overall service, friendly staff, good coffee machine for customers. Nice restrooms. Makes you want to keep a Mercedes.
Autobahn Motors Replied: Richard You, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. Thank you so much again for your feedback! We hope you have a great day!
Cars.com Review
- March 27, 2020
Luis was great. Everything went well. Very efficient. Clean, professional and convenient. I am fan.
Autobahn Motors Replied: We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- March 27, 2020
The service was very timely and satisfying. Great done by Jimmy!
Autobahn Motors Replied: Meena Prakash, we are so happy to read such a great review about Autobahn Motors! Please let us know if there is anything else we can do for you; we are more than happy to help!
Cars.com Review
- March 23, 2020
I was in the area looking at a used Mercedes Coupe and after driving it, decided a sedan was a better fit. I recalled seeing a sedan at Autobahn Motors than was nice, so I stopped by to see it. Great car and bought it that day. Vikram Giroh was great and found a deal that worked for me and I had the...
Autobahn Motors Replied: David Haak, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- March 23, 2020
We bought the insurance packages but they refused to replace my key!
Autobahn Motors Replied: Hi there, I would like to get some more details about your experience with us. When you have an opportunity, please reach out to us at (844) 896-1944 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Google Review
- March 22, 2020
Response from the owner Replied: We love stars! Thanks so much!
Google Review
- March 22, 2020
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- March 22, 2020
Response from the owner Replied: We strive to provide the best customer experience at Autobahn Motors. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- March 22, 2020
Response from the owner Replied: Hi, thanks for your great review of Autobahn Motors. If there is anything else we can do for you, please don't hesitate to let us know (844) 896-1944. Have a great one!
Google Review
- March 22, 2020
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- March 22, 2020
(Translated by Google) The receptionists very friendly and pretty(Original)La receptionists muy Amable y Bonita
Response from the owner Replied: Christian Garcia, we are so happy to read such a great review about Autobahn Motors! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- March 22, 2020
Response from the owner Replied: Hi, we love receiving a high rating, and appreciate your positive review of Autobahn Motors! We hope you'll consider us again in the future with your automotive needs!
Google Review
- March 22, 2020
Response from the owner Replied: Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Google Review
- March 22, 2020
Great service
Response from the owner Replied: Hi Gilbert W, thank you so much for your positive comments about Autobahn Motors! We can't wait to see you again, have a great day.
Google Review
- March 22, 2020
Never followed up with me for job
Response from the owner Replied: Thank you for letting us know about your recent visit to Autobahn Motors. We appreciate you bringing this matter to our attention, and would like to get more details about this; please reach out to us at your earliest convenience at (844) 896-1944.
Google Review
- March 22, 2020
They wasted my time. I made an appointment for a fix for a recall. I brought the car in at the time they gave me. They told me to wait as the work would take 2 hours. After 2 hours, they told me they don't have the needed part. So I will have to go in again.
Response from the owner Replied: Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.
Google Review
- March 22, 2020
John Vierra of Autobahn Motors, Belmont made the whole car buying experience so easy. John answered all my questions, was very patient and knowledgeable and always kept me informed as he looked for the car I wanted.
Response from the owner Replied: Pat Scarlett, your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- March 22, 2020
The whole experience from working with the expertise & knowledgeble Ernesto Gadala, to configuring our car, to the day we picked up the car, & going through finance has been smooth & flawless. We highly recommend going through Ernesto and autobahn!
Response from the owner Replied: Diana Shami, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We look forward to your next visit! Take care!
Google Review
- March 22, 2020
Brought the parts out to me. It was amazing. Thank you so much.
Response from the owner Replied: Phil Meza, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We hope to see you soon!
Google Review
- March 22, 2020
JOE and JOHN are both professional and courteous. All needs met timely and efficiently.
Response from the owner Replied: Hi Brooks Vestal, thank you for taking the time to leave a review for us at Autobahn Motors. We're happy Joe and John could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 22, 2020
The top notch experience from everyone I interacted with. Fantastic experience overall, and special thanks to Joshua in service, a pleasure to work with and really went over the top to take care of me.
Response from the owner Replied: Xavier Paradiso, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We can't wait to see you again, have a great day.
Google Review
- March 22, 2020
Very nice dealership. Staff were helpful
Response from the owner Replied: We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 22, 2020
Made an appointment last minute and surprised I was taken in. Andrew was quick and got me on my way and they even had time to give my car a quick wash and vacuum! Thank you to Andrew and the team!
Google Review
- March 22, 2020
Thanks to sellers of Mercedes I got a good and fast service.
Response from the owner Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Google Review
- March 22, 2020
I am always greeted with the best & friendly customer service at Autobahn Motors! Ernesto and the rest of the staff always takes good care of me and helps me find the exact kind of car I'm looking for. The buying process is swift, easy, and transparent. They go above & beyond when most dealerships...
Response from the owner Replied: Victoria Tai, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 22, 2020
I have been a customer since 2007. Their services are efficient and reliable. Additional recommendations are given aside from the main reason for the visit but is not pressured to do it ~ just a reminder to keep in mind for future maintenance.Also, the lounge is well kept and clean making it...
Response from the owner Replied: R Ramos, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- March 22, 2020
You should know Jimmy, our sales manager was very patient. Gave us all the details of the car. Jimmy has excellent customer service. Our service adviser Luis is the best outstanding employee. Luis was very thorough and gave me details of my service. I was referred to Fernando who is suppose to ...
Response from the owner Replied: Diana Agbayani, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 22, 2020
Joe Leung was my service advisor on more than two occasions when I brought my Mercedes-Benz in for Service. Joe provided great customer service by supporting all of my needs in an extremely responsive manner. I will definitely ask for Joe as my service advisor next time when I bring in my car for...
Response from the owner Replied: Anh Quach, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 22, 2020
We were delighted with our recent experience in purchasing a C300 coupe at the Belmont Autobahn. The sales manager, Kevin Luong, is beyond helpful and super responsive to our interests. We test drove the model in the Belmont location but ended up signing a purchase contract for one that needed to be...
Response from the owner Replied: Mo-lan Chan, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.
Cars.com Review
- March 20, 2020
Professional and attentive service. Physical facilities are well designed. Definitely will continue to use Autobahn Motors.
Autobahn Motors Replied: Sherman Abe, we are so pleased you enjoyed your visit to Autobahn Motors! We look forward to your next visit! Take care!
Cars.com Review
- March 19, 2020
Anthony At Autobahn Mercedes as always did a fantastic job. He just knows how to serve the customers and he always does an amazing job. I recommend Autobahn to everybody. They just do an amazing job all around.
Autobahn Motors Replied: Nahid Saba, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- March 17, 2020
Excellence service coupled with excellent customer service from Mark Nissen
Autobahn Motors Replied: George Kan, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call. Have an awesome day!
Yelp Review
- March 12, 2020
David Chao at Autobahn Motors has set a standard for me on how sales should be handled at every car dealership. My experience with him was tremendous. He was quick in providing us a quote via email and informed us about the various fleet discounts we were eligible for. I tried to get quotes from...
Yelp Review
- March 12, 2020
I had them replace my rear tires, and they moved my old tires to the front of the vehicle. This would have put my family at risk and cost me an expensive set of tires had I not caught it.This is the second time I've had a sketchy issue with my tires at Autobahn. After a repair at their body shop, I...
Yelp Review
- March 02, 2020
I brought my recently purchased AMG GT-S in to Autobahn a few weeks ago because of a small creaking that was coming from the rear suspension. I did not purchase the car from Autobahn, but it is covered under a Mercedes CPO warranty. Upon arrival, the service manager immediately stated that "creaks...
Yelp Review
- February 27, 2020
Juan Dominguez always took good care of my car.I've been using Autobahn motors to service my car for the past 3.5 years. Every service manager here values repeat service; they don't try to price gauge me and genuinely gave me advice that is good for my car rather than for their bottom line.
Google Review
- February 22, 2020
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- February 22, 2020
Response from the owner Replied: Hello, thank you for rating us so high! All the best!
Google Review
- February 22, 2020
Response from the owner Replied: Thank you for such a great rating! Here at Autobahn Motors, we strive for excellence. Thank you for your business!
Google Review
- February 22, 2020
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- February 22, 2020
Response from the owner Replied: Hello, many thanks for taking the time to rate your customer experience with us here at Autobahn Motors! We love to see such great feedback! Kindest regards.
Google Review
- February 22, 2020
Response from the owner Replied: The entire team at Autobahn Motors would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- February 22, 2020
Response from the owner Replied: Hi! Thank you for all of the stars! We are so pleased. Once again, a huge thanks from the whole team here at Autobahn Motors!
Google Review
- February 22, 2020
Response from the owner Replied: Hi, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Google Review
- February 22, 2020
Response from the owner Replied: Thanks for the great rating, and have a wonderful day!
Google Review
- February 22, 2020
Response from the owner Replied: Hi there, I would like to get some more details about your experience with us. Please contact our manager at (844) 896-1944 so we can make your experience a positive one.
Google Review
- February 22, 2020
Response from the owner Replied: Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!
Google Review
- February 22, 2020
Response from the owner Replied: Hello, many thanks for rating Autobahn Motors so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- February 22, 2020
Response from the owner Replied: Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Google Review
- February 22, 2020
Response from the owner Replied: Hi, thanks for giving us so many stars! If there's ever more that we can do for you, please stop by!
Google Review
- February 22, 2020
Response from the owner Replied: Thank you for such a great rating! Here at Autobahn Motors, we strive for excellence. Thank you for your business!
Google Review
- February 22, 2020
Fantastic Sales & Service Team no doubt about it. Bought 2 of my cars from David Chao and I know he is getting me the best deal so much so I do not even care to talk to any any other sales rep from any other Dealership. He is someone you should definitely talk to. The service team is great as well....
Response from the owner Replied: Hello Heeru! Thank you for the 5-star review. We greatly appreciate your feedback. We are glad to hear about your excellent experience. We will be sure to let David know of your satisfaction. Have a wonderful day!
Google Review
- February 22, 2020
Went to buy Mercedes 2500 sprinter
Response from the owner Replied: Zaki Ibn Khalid, we are glad we could help! We look forward to your next visit! Take care!
Google Review
- February 22, 2020
Free coffee and lots of cars.
Response from the owner Replied: Litton Chen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We look forward to your next visit! Take care!
Google Review
- February 22, 2020
Amazing experience start to finish. Mark Nissan was fantastic as the service specialist and owner. Even buffer out a scratch I had accidentally put on the new car. And the shuttle driver was cool and drove like a champ. First experience and v impressed.
Response from the owner Replied: Hi Zachary Bookman, thank you so much for your positive comments about Autobahn Motors! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- February 22, 2020
Been waiting on parts for my safety recall about a year now. Each time I call they say theyre going to order the parts and never call me back. Unprofessional.
Response from the owner Replied: Sanket Rege, we're disappointed to hear of the negative experience you had at our location. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (844) 896-1944 so we can work towards a resolution. We look forward to hearing from you.
Google Review
- February 22, 2020
Andrew was prompt, thorough, and didn't do any tests that weren't necessary.
Response from the owner Replied: Diane Matagrano, we're happy you found our staff to be so supportive during your experience here at Autobahn Motors. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 22, 2020
6 months ago, was shopping around for a certified used c300. They had one in inventory, but w/o certification. The price was reasonable though. So went there and talked with the sales representative. Tommy ( I believe) was nice and then I decided to purchase the vehicle. The car was for my wife and...
Response from the owner Replied: Thank you for letting us know about your recent visit to Autobahn Motors. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1944. We look forward to hearing from you.
Google Review
- February 22, 2020
Couldn't be happier with the sales department at Autobahn Motors, especially Mike Nazari. We found the car online and Mike took the time to connect with us and send detailed pictures before we drove the 45 minutes to the car. Loved the car and made the purchase! Thanks Mike and Jagdeep. You made the...
Response from the owner Replied: Ellen Tribs, we're happy you found our staff to be so supportive during your experience here at Autobahn Motors. Thank you, and have a fantastic day!
Google Review
- February 22, 2020
I took my C300 for an engine light diagnosis and met with Joshua. He helped me through the process including assisting me to getting my loner car. Joshua was very polite and helpful to my needs, answers all my questions including all my texts with service status update. It was definitely a great...
Response from the owner Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Google Review
- February 22, 2020
did a delivery here people actually acknowledged a delivery guy very helpful and fancy cars also
Response from the owner Replied: Rick Villa, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Google Review
- February 22, 2020
Ignored for 15mins when I walked in. So I went to find someone about a test driving. I were told they will find a sales person to help, and I was ignored for another 30 mins. Oh yeah BTW theres literally 2 customer inside the store, so I guess its simply too busy.
Response from the owner Replied: We are disappointed to hear that you did not have a more positive experience with us at Autobahn Motors. We'd like the opportunity to turn your experience around. Please reach out to us at (844) 896-1944 at your earliest convenience to discuss how we can turn this experience into a positive one.
Google Review
- February 22, 2020
Mark in customercare service Dept. is fantastic. His attention to detail is unbeatable. I will say this, in todays world of servicing customers, it is rare to find a person who genuinely cares about helping a client in all areas of auto repair. Our family, greatly appreciates your great service with...
Response from the owner Replied: Neil Takacs, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Google Review
- February 22, 2020
My service advisor Luis is out of this world. I have been to many Mercedes dealerships for service and Luis has been very impressive. He is very customer oriented, makes sure we are satisfied with our needs and has been a pleasure to work with.
Response from the owner Replied: Rich Celeste, thank you for your kind review; we are happy to pass along your comments to the team here at Autobahn Motors! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- February 22, 2020
Fantastic sales service experience. Kevin knew what we wanted, never unsold us, was professional and easy to deal with. Best car sales experience yet. Love the car I got.
Response from the owner Replied: Manuela Mischke-reeds, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Cars.com Review
- February 21, 2020
Great team! Low pressure . Took care of me and the wife from beginning to end.
Autobahn Motors Replied: Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Cars.com Review
- February 10, 2020
2nd buying experience with Autobahn; they make me feel and look rich which is far from reality but I'll take the way they treat me every time I step into their showroom/dealership. Thank you so much Autobahn... love ya!
Autobahn Motors Replied: Ysabelle Lindsey, reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- February 07, 2020
Superb experience start to finish. Mark Nissan was fantastic as the service specialist. Responsive, caring, etc. And the shuttle service was helpful. Facility is immaculate and professional. Very impressed.
Autobahn Motors Replied: Zac Bookman, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Yelp Review
- February 04, 2020
Couldn't be happier with the sales department at Autobahn Motors, especially Mike Nazari. We found the car online and Mike took the time to connect with us and send detailed pictures before we drove the 45 minutes to the car. Loved the car and made the purchase! Thanks Mike and Jagdeep. You made the...
Yelp Review
- January 26, 2020
This was our first Mercedes experience. We leased a GLC 350e and David Chao gave us the best experience we could imagine. He is super responsive, answered all of our questions, and was up front and honest with us about different options based on our preferences. The car we leased ultimately ended up...
Yelp Review
- January 26, 2020
Great service and a comfortable sales area.The sales attendants were helpful and exceedingly patient (we had a LOT of questions and test drive 3 different cars before finally putting in a custom order). My favorite part of their building was the cafe. They serve Peets coffee (lattes and cappuccinos...
Yelp Review
- January 26, 2020
Great service and a comfortable sales area.The sales attendants were helpful and exceedingly patient (we had a LOT of questions and test drive 3 different cars before finally putting in a custom order). My favorite part of their building was the cafe. They serve Peets coffee (lattes and cappuccinos...
Google Review
- January 22, 2020
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- January 22, 2020
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
Google Review
- January 22, 2020
Response from the owner Replied: At Autobahn Motors, we sincerely value your review. Thanks for such a positive rating!
Google Review
- January 22, 2020
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- January 22, 2020
Response from the owner Replied: All those stars! Thank you for rating Autobahn Motors so highly!
Google Review
- January 22, 2020
Response from the owner Replied: So many stars! Thank you for rating Autobahn Motors so highly!
Google Review
- January 22, 2020
Response from the owner Replied: Hi Tim Menger, we are very happy to have provided you with such a positive experience! We hope to see you soon!
Google Review
- January 22, 2020
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 22, 2020
Response from the owner Replied: Hi, thanks for the all of the stars! Please don't hesitate to reach out to us if you need any further assistance.
Google Review
- January 22, 2020
Response from the owner Replied: Thank you very much for rating us so highly! We value your feedback and take pride in providing the best possible customer experience! Thanks again!
Google Review
- January 22, 2020
Response from the owner Replied: Thank you for the positive review; I will be sure to share it with the team here at Autobahn Motors! Take care!
Google Review
- January 22, 2020
Response from the owner Replied: Thanks for your positive review! The whole team here at Autobahn Motors strives to provide a positive customer experience. Wishing you a great day!
Google Review
- January 22, 2020
Response from the owner Replied: Thank you so much for the high star-rating! We are always here for your automotive needs!
Google Review
- January 22, 2020
Response from the owner Replied: Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Google Review
- January 22, 2020
Response from the owner Replied: Hello, a huge thanks for taking the time to rate your customer experience with us here at Autobahn Motors. The team and I love to see such great feedback! All the best to you!
Google Review
- January 22, 2020
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Google Review
- January 22, 2020
Response from the owner Replied: Hello, thank you for giving Autobahn Motors such a high star-rating! Thanks again and take care!
Google Review
- January 22, 2020
Luis promised to service the car within 1.5 hours while I waited in the lounge (service A) and he came through with 10 min to spare.
Response from the owner Replied: Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 22, 2020
Nice services thank you
Response from the owner Replied: Hi Mufeed Alhagagi, thank you so much for your positive comments about Autobahn Motors! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 22, 2020
Very big and nice dealership!
Response from the owner Replied: Kongyang Cui, thank you for your kind review; we are happy to pass along your comments to the team here at Autobahn Motors! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- January 22, 2020
Beautiful facilities and great staff, highly recommend!
Response from the owner Replied: Manik Rathee, we are so pleased you enjoyed your visit to Autobahn Motors! We're looking forward to your next visit with us!
Google Review
- January 22, 2020
Don't expect to be treated fairly. Be careful in this dealership -- they will happily rip you off.
Response from the owner Replied: Hi Mark Park, we can assure you that we do not find this type of behavior acceptable, and we would like to get more details about the situation you have described. Please contact our manager at (844) 896-1944 so we can make your experience a positive one.
Google Review
- January 22, 2020
This was our third Mercedes that we have purchased and the second one purchased from Autobahn Motors. We are very happy with Autobahn service and our sales person Franz Krieg.
Response from the owner Replied: Paulette Hendrickson, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.
Google Review
- January 22, 2020
Kevin, our salesperson, helped facilitate the deal - he did a good job. Im not pleased that they ran my credit for a cash transaction, we did not finance the vehicle. So we bought a pre-owned car for our teenage daughter...regardless of amount spent or type of vehicle one buys, all customers...
Response from the owner Replied: Hello Saunra Gantt, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 22, 2020
After Service A, the car getting Check Engine light while my kid driving it back to school. I am going to bring the car back to have it check. BTW Called Service Mgr, he is very helpful.
Response from the owner Replied: Neil, thank you so much for the great rating! Have a fantastic day!
Google Review
- January 22, 2020
I just wanted to express my gratitude to Jovis Leung from the service department, who helped me with several issues that I had on my car. Joe is an amazing person, everything was done so much earlier than I expected. Exceptional service!
Response from the owner Replied: Pavlo Popovych, your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day.
Google Review
- January 22, 2020
I recently leased new 2020 GLC from Autobahn and had a great experience working with John Vierra. He is very calm, knowledgeable and professional guy. He helped me find the right configuration and gave me a very nice deal on the lease. Car delivery experience was awesome, he explained all the...
Response from the owner Replied: Akhlaque Ahmed Khan, we're happy you found our staff to be so supportive during your experience here at Autobahn Motors. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- January 22, 2020
Came for the 2019 C300, brought home the 2020 C300 instead. Joseph Asemi was awesome! So happy with my new ride!
Response from the owner Replied: Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 22, 2020
The service attendant Michael, was excellent. I went in to purchase a new tire to replace one that had blown out due to a pothole incident. He also discovered that I had damage, unknown to me, to another tire from the same incident. I was able to avert a potential blowout on this tire as well. ...
Response from the owner Replied: Pat, thanks for the great rating! We hope to make your next visit a 5-star rating!
Google Review
- January 22, 2020
Fast, efficient, and honest employees. We had a very smooth experience with the staff. It was very low to no pressure sales experience which is very new to me. They accommodated all our expectations and worked with us on the financing options. Will recommend this dealer to anyone looking for a great...
Response from the owner Replied: Gizem Elenur, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- January 22, 2020
I had issues with my last service visit. I send the following email to the service advisor and the manager, and received no response.1. Some materials needed for the scheduled service were not in stock. 2. My time was wasted due to out of stock materials. Bringing a vehicle in for service is very...
Response from the owner Replied: We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (844) 896-1944 so we can work towards a resolution. We look forward to hearing from you.
Cars.com Review
- January 21, 2020
The purchase process was extraordinary. Ernesto made the process very easy. He searched for the car we wanted, found it at another dealer, and had it delivered.
Autobahn Motors Replied: Hi Larry R Solomon! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
Yelp Review
- January 20, 2020
I almost always check reviews to avoid wasting time and money.Not this time though, I'm surprised to see negative reviews on here after such a smooth anxiety free experience buying my new used E350 Wagon.They should really separate the sales and service departments on here.If your car isn't under...
Yelp Review
- January 17, 2020
Worst Service I have experienced. AVOID.I took my car in for service, I got there on time but they had me wait for almost 30 MINUTES. Then, I asked for a loaner and it took almost an hour to get it. The day after (Sunday, when the Service Department is closed) I got a text message from my Autobahn...
Yelp Review
- January 17, 2020
DON'T WASTE YOUR TIME HERE. I had several bad experiences here. I gave them the benefit of the doubt and still come back to get service on my GLE here. Never again. I would never step foot in this location again. My car is due for A3 service and I called to get a price quote and of course, I got the...
Yelp Review
- January 03, 2020
Legit worst service department I have ever dealt with. Attempt to talk to a service advisor, and for over 5 tries with the receptionist and 5 transfers no one would answer. The service dept receptionist had the worse attitude. Spent over 30 minutes in attempt to talk to someone and they couldn't...
Yelp Review
- December 30, 2019
Years ago, I purchased an entry-level Infiniti and had all routine services done at the dealership. I was treated like royalty there, and every time my car was returned cleaned spotless inside and out. That's when I realized what a difference "luxury" car ownership makes, and it somewhat justified...
Yelp Review
- December 26, 2019
The service department just did a 40K routine service on my car. I just want to know how in the world a basic service with oil change, cabin filter, tire pressure adjustment, loaner car, brake inspection and "free" car wash that I did not need cost almost one thousand dollars. I paid it but feel...
Yelp Review
- December 24, 2019
The customer service was amazing from the maintenance service department. But what disappointed me was that after my fist maintenance they never checked my tire rotation. I've been having a lot of problem with my tires lately and I brought my car to many other auto shops and they told me it was...
Google Review
- December 22, 2019
Response from the owner Replied: Hi, thank you for the great star-rating! We appreciate your review!
Google Review
- December 22, 2019
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Google Review
- December 22, 2019
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- December 22, 2019
Response from the owner Replied: So many stars! We're happy to have earned it!
Google Review
- December 22, 2019
Response from the owner Replied: Hi there, I would like to get some more details about your experience with us. Please contact our manager at (844) 896-1944 so we can make your experience a positive one.
Google Review
- December 22, 2019
Response from the owner Replied: Hi, we love receiving a high rating, and appreciate your positive review of Autobahn Motors! We hope you'll consider us again in the future with your automotive needs!
Google Review
- December 22, 2019
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- December 22, 2019
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- December 22, 2019
Response from the owner Replied: Hello, many thanks for rating Autobahn Motors so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- December 22, 2019
Response from the owner Replied: Thank you for taking the time to rate us here at Autobahn Motors. Have a great day!
Google Review
- December 22, 2019
Response from the owner Replied: Hello, thank you for giving Autobahn Motors such a high star-rating! Thanks again and take care!
Google Review
- December 22, 2019
Response from the owner Replied: We strive to provide the best customer experience at Autobahn Motors. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- December 22, 2019
Response from the owner Replied: Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!
Google Review
- December 22, 2019
Response from the owner Replied: Hi Maggie Runner, we are very happy to have provided you with such a positive experience! We hope to see you soon!
Google Review
- December 22, 2019
Response from the owner Replied: All those stars! Thank you for rating Autobahn Motors so highly!
Google Review
- December 22, 2019
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- December 22, 2019
Response from the owner Replied: Oh no, Stasha Powell! That's not what we like to see. We'd love to make things right. Please give Joe Cox a call at (855) 263-2145 so we can work to rectify this situation.
Google Review
- December 22, 2019
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- December 22, 2019
Response from the owner Replied: Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!
Google Review
- December 22, 2019
(Translated by Google) Great place to have a cup of coffee and admire nice cars(Original)
Response from the owner Replied: Dan Iel, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We hope to see you soon!
Google Review
- December 22, 2019
Response from the owner Replied: Hello, thank you for giving Autobahn Motors such a high star-rating! Thanks again and take care!
Google Review
- December 22, 2019
Excellent
Response from the owner Replied: Hi there, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 22, 2019
I had a mix kind of services. I had excellent services and I have had another time, I was charged for something they should have done while, I had taken in for service. My 2 service advisors; Andrew and Anthony, they had provided me with excellent customer service. On the other hand, their mechanics...
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- December 22, 2019
Today a service manager called from Autobahn motors and was polite and wanted to know how they could restore NY trust and return to their dealership. She has been there one year and was not there when I left. She noted that I have purchased multiple cars there and had been servicing vehicles for...
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 22, 2019
Outstanding ServiceA++
Response from the owner Replied: Hi Remo Canessa, we are very happy to have provided you with such a positive experience! We hope to see you soon!
Google Review
- December 22, 2019
Salesperson was not forthcoming about damage to car I purchased. I also specifically asked if there was something mechanically problematic with the car and he assured me that there wasn't, adding "Our reputation is on the line, we would never jeopardize that." Turns out the car have several problems...
Response from the owner Replied: Susan Zb, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please contact us at (844) 896-1944 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Google Review
- December 22, 2019
Service was very efficient and professional.
Response from the owner Replied: Hi Bob Albert! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 22, 2019
Had great experience getting the car.
Response from the owner Replied: Hi there, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 22, 2019
Excellent service. Vik and Doddy were amazing, helpful, and ensured that my experience was a great one. Thanks Autobhan Mercedes for making sure my first Mercedes purchase was a great one, truly its the best or nothing!!!!
Response from the owner Replied: Lerlyne Lewis, thank you for your kind review; we are happy to pass along your comments to the team here at Autobahn Motors! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 22, 2019
Great customer service - nice waiting area with coffee/tea while you're waiting. Get your car from David Chao!
Response from the owner Replied: Melissa Bamberg, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 22, 2019
Great experience, especially thanks to my adviser Jimmy Ho.
Response from the owner Replied: An Drew, thank you for your kind review; we are happy to pass along your comments to the team here at Autobahn Motors! We look forward to your next visit! Take care!
Google Review
- December 22, 2019
Mr. Leung, by far is the best experience we have ever had at a car dealership.Great service, and a very nice person.ThanksGary
Response from the owner Replied: Hi there, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 22, 2019
SERIOUS WARNING Stay AWAY from this dealer ship. They will try the switch and bait SPECIALLY for Xmas season. After the car is out of the lot and you fill the email with the 10 star review. DO NOT FALL for the 10 star review email when you get your car. They will call you MANY times to BEG for that...
Response from the owner Replied: United Limits, we're disappointed to hear of the negative experience you had at our location. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (844) 896-1944.
Google Review
- December 22, 2019
Overall the service was fine. I did have a problem with the car not starting which I complained of before but no issue was found. This time they found the ignition lock was defective and had to be replaced at a cost to me of $2,000. I am unhappy about that but it is not the fault of the service reps.
Response from the owner Replied: Hello Joel Lamp, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 22, 2019
Service person Luis Garcia was one of the excellent and dedicated man I have ever experienced. Such a person will make good to Autobahn reputation for upcoming year.
Response from the owner Replied: Jeny Kwak, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Autobahn Motors
Google Review
- December 22, 2019
We strongly recommend this branch. We had the pleasure to be helped by Jimmy Molakides, who made the whole buying process a breeze. Thank you.
Response from the owner Replied: Jackawsky Joe, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- December 22, 2019
Service is great and super fast. My service manager was amazing, even got me a rental the day of even though I didn't really need it.
Response from the owner Replied: Vinson Chen, we are so happy to read such a great review about Autobahn Motors! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 22, 2019
One of the better dealerships Ive been to. Clean and extremely service-oriented with great customer service and easy in and out process.
Response from the owner Replied: Hi there, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 22, 2019
Purchased a 2020 C300 yesterday and is very satisfied with the buying experience with great help from salesman John Vierra and sales manager Teddy Szeto. I'll give them 5 stars with 10/10 grades for making this a easy and satisfied experience with their service.
Response from the owner Replied: Wilson Hui, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 22, 2019
Their service is great. Mark did a great job, explained every details, pros and cons.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Google Review
- December 22, 2019
Received excellent service. Highly recommend to use Autobahn for car services.
Response from the owner Replied: Hi Amir Shahmirza, we'd like to get some more details about your recent experience. Please contact Joe Cox at (855) 263-2145 so we can work to make this right.
Google Review
- December 22, 2019
I bought my new car from here yesterday and the service was excellent! The actual dealership was also very clean and it was easy to view all the vehicles. I never felt that pressure to buy now and the staff was very easy to work with and respectful. I worked with Vikram and he was very kind,...
Response from the owner Replied: Puneet Dhillon, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We're looking forward to your next visit with us!
Google Review
- December 22, 2019
Thank you Johnny, great work as always. Regards to everyone at cashier and loaner vehicle team. Guys do so well. Nice new office.
Response from the owner Replied: Hello, thank you for taking the time to leave us this great rating!
Google Review
- December 22, 2019
We have been using Autobhan Motors for all our service needs for years and will continue to do so. Andrew, is simply the best!!! Very professional, prompt, and knows his stuff.
Response from the owner Replied: Hi there, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 22, 2019
This is the first review, I have ever written on any site. I felt compelled to share the poor experience at Autobahn Motors. In a nutshell Autobahn over promises and under delivers. It is very apparent that their customer service team is not well trained and their management team fails to step in...
Response from the owner Replied: We are disappointed to hear that you did not have a more positive experience with us at Autobahn Motors. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (844) 896-1944 so we can work towards a resolution. We look forward to hearing from you.
Google Review
- December 22, 2019
David Chao, best car sales adviser ever at Autobahn Mercedes! Have been buying new cars from him for over 25 years and always delivers the best deals.
Response from the owner Replied: Anton Qiu, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. Thank you so much again for your feedback! We hope you have a great day!
Google Review
- December 22, 2019
Update:Visit 2:Just had a second visit due to a check engine light. Knew what the issue was already due to having code reader and the symptoms of the car.Brought it in and they got it all repaired in just a few hours, all at a very reasonable price. Service was excellent, couldnt have been better in...
Response from the owner Replied: Hello Casey Chambers, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 22, 2019
Autobahn delivers the exceptional maintenance service that you would expect from a luxury car dealership. Everything from scheduling to arrival to options while waiting, pickup and delivery are top-shelf. Employees are professional and the facility is kept impeccably clean. The service-writer...
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- December 22, 2019
I had a prepaid service B done at Autobahn, it was my first time visit. Everything was smooth from service scheduling to loaner vehicle allocation and the service. My service handler Mr. Anthony was the best, he made sure that all service details are captured properly, gave a complimentary wash -...
Response from the owner Replied: Hi there, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yelp Review
- December 15, 2019
Parents wanted to test drive an E class. Sales man says they didn't have any to test drive, and tried to push a C class.No reason was given why there was no E Class. I don't believe they don't have anything in that class to test drive. And why push a lower C class when my parents know what they want...
Cars.com Review
- December 14, 2019
Anthony in the service department was excellent . Work was done right and promptly.
Autobahn Motors Replied: Hi John Yee, thank you so much for your positive comments about Autobahn Motors! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- December 13, 2019
Class action law suit for using unauthorized products in repairs. They broke my dash and tried to hide it. Service reps very busy with no concern for proper service. Managers. Never available. All in all the service is more expensive than other dealers and not reliable. My two cars, purchased there,...
Autobahn Motors Replied: Hi Fredrick, we are unable to locate you in our records, and would like some more feedback regarding your experience with us so that we can try and turn it into a positive one. If you are willing, please contact Joe Cox at (844) 896-1944 at your convenience so that we can wrk to make this right. Thank you for your time.
Yelp Review
- December 12, 2019
Searching for a 2017 e300 with certain options. They posted the car for sale. I contacted Eduardo. He provided great service. Purchased the vehicle the next day. Spoke to the GM he was a great guy, as well asking about our experience. Finally Jas in finance explained all the details no hassling over...
Cars.com Review
- December 09, 2019
excellent service very happy and will come back for service or buy a new car
Autobahn Motors Replied: Henry Chen, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We look forward to your next visit! Take care!
Yelp Review
- December 04, 2019
I had a great first experience with Nick. The store is new and well organized. I hope my next visit will be as great. If you're looking for a salesperson I recommend Joseph Asemi highly.
Cars.com Review
- December 03, 2019
Great service. Mike knee what we wanted when we called and had options ready for us. Good inventory too.
Autobahn Motors Replied: Hi Milena Matzinger, thank you so much for your positive comments about Autobahn Motors! We look forward to your next visit! Take care!
Yelp Review
- November 23, 2019
Amazing Service and Repair shop! Worked with Mark Nissen to help service my Mercedes. Mark was thorough, honest, helpful and extremely responsive! I will absolutely come back and couldn't be happier with my experience there. 5 stars for sure.
Google Review
- November 22, 2019
Response from the owner Replied: It is wonderful to receive such a positive review! All the best!
Google Review
- November 22, 2019
Response from the owner Replied: The entire team at Autobahn Motors would like to thank you for your review! We take pride in providing the best possible customer experience. Your positive review means a great deal to us. Thanks again!
Google Review
- November 22, 2019
Response from the owner Replied: Hi Suhadri Paul, we are very happy to have provided you with such a positive experience!
Google Review
- November 22, 2019
Response from the owner Replied: Michael, thank you for taking the time to rate us. Have a wonderful day.
Google Review
- November 22, 2019
Response from the owner Replied: Oh no, [NAME]! That's not what we like to see. We'd love to make things right. Please give Joe Cox a call at (855) 263-2145 so we can work to rectify this situation.
Google Review
- November 22, 2019
Response from the owner Replied: Hi Linda Herz, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Google Review
- November 22, 2019
Response from the owner Replied: Thank you for giving Autobahn Motors such a great rating! It really means a lot to us. Thanks again!
Google Review
- November 22, 2019
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- November 22, 2019
Response from the owner Replied: Wow, thank you for the high star-rating!
Google Review
- November 22, 2019
Response from the owner Replied: Hi, we love receiving a high rating, and appreciate your positive review of Autobahn Motors! We hope you'll consider us again in the future with your automotive needs!
Google Review
- November 22, 2019
Response from the owner Replied: Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!
Google Review
- November 22, 2019
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- November 22, 2019
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- November 22, 2019
Response from the owner Replied: Thanks for your positive review! The whole team here at Autobahn Motors strives to provide a positive customer experience. Wishing you a great day!
Google Review
- November 22, 2019
Response from the owner Replied: Thank you very much for the high rating! We hope you will choose us again for your future automotive needs!
Google Review
- November 22, 2019
Response from the owner Replied: Hello, thank you for giving Autobahn Motors such a high star-rating! Thanks again and take care!
Google Review
- November 22, 2019
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- November 22, 2019
Response from the owner Replied: Hi Kunihiko Tanaka, we d like to get some more details about your recent experience. Please contact Joe Cox at (855) 263-2145 so we can work to make this right.
Google Review
- November 22, 2019
Response from the owner Replied: Hi, we regret to see this low-star review. Can we ask what led to this rating? We'd love an opportunity to see if we can change your negative customer experience into a positive one. Please contact us at (844) 896-1944. We look forward to hearing from you.
Google Review
- November 22, 2019
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- November 22, 2019
Response from the owner Replied: Hello, thank you for rating us so high! All the best!
Google Review
- November 22, 2019
Response from the owner Replied: Thank you for rating us so high here at Autobahn Motors!
Google Review
- November 22, 2019
Response from the owner Replied: Thank you! We are proud to serve you!
Google Review
- November 22, 2019
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- November 22, 2019
Response from the owner Replied: All those stars! Thank you for rating Autobahn Motors so highly!
Google Review
- November 22, 2019
Response from the owner Replied: Such a great rating of Autobahn Motors! We really appreciate it; thank you!
Google Review
- November 22, 2019
The latest service was done on time. The loan car was fine.
Response from the owner Replied: Thank you for taking the time to leave us this great review. Feel free to stop by and see us anytime. Have a great day!
Google Review
- November 22, 2019
Excellent service and work done before promised.
Response from the owner Replied: Thank you so much for taking the time to leave us this great review! Please let us know if there is anything else that we can do for you. Have a wonderful day and feel free to stop by and see us anytime!
Google Review
- November 22, 2019
satisfied with your service
Response from the owner Replied: Yan Zhuang, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We hope to see you soon!
Google Review
- November 22, 2019
very good service
Response from the owner Replied: Hi Benjamin Gage, we are very happy to have provided you with such a positive experience!
Google Review
- November 22, 2019
Excellent service and knowledgeable staff
Response from the owner Replied: Kamyar Partovi, we're happy you found our staff to be so supportive during your experience here at Autobahn Motors. We're looking forward to your next visit with us!
Google Review
- November 22, 2019
Took our car in as it was making a noise. Repairs costing $4,000, and it is still making the same noise.
Response from the owner Replied: Michelle Cale, we're disappointed to hear of the negative experience you had at our location. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (844) 896-1944 so we can work towards a resolution. We look forward to hearing from you.
Google Review
- November 22, 2019
Absolutely best! Exceptional sales, service and finance experience in the entire Bay Area!!
Response from the owner Replied: Nachiket Ghaisas, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We can't wait to see you again, have a great day.
Google Review
- November 22, 2019
Everything was done as expected and completed swiftly and right on schedule
Response from the owner Replied: Russ Atkin, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!
Google Review
- November 22, 2019
Great experiences and great service :) thank you!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- November 22, 2019
It would be nice if you wash my car after being parked in the open for four or five days while waiting to be fixed.
Response from the owner Replied: Hi Oswald T, we appreciate your honest feedback, as we are always looking for ways to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1944. We look forward to hearing from you.
Google Review
- November 22, 2019
Hi ,It was easy and fast process, professional guys .Thank you for making it so easy .
Response from the owner Replied: Ahmed Bakir, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 22, 2019
Excellent experience. Highly recommend Sales Rep Ernesto Gadala. He was attentive to all our needs. He is a great representative for this dealership.
Response from the owner Replied: John Cognetta, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Google Review
- November 22, 2019
Because I have a Mercedes engine in my motorhome, I always have to go to a Authorized Mercedes dealership.They charge top dollar, so we should receive top notch service, and great customer service.Sadly this recent experience was neither. the service rep I had to deal with, neglected to include the...
Response from the owner Replied: Here at Autobahn Motors, we strive for excellence, and are disappointed to hear that you received anything less. If you are willing to give us another chance, please contact us at (844) 896-1944 so we can understand your situation better in order to try and turn your experience around. We look forward to hearing from you soon.
Google Review
- November 22, 2019
Autobahn motors went the extra step to make sure I had the greatest car buying experience possible. I flew in from Seattle to San Francisco purchase this CLA, and they even picked me up from the airport. They got me in and out quickly, and I felt perfectly comfortable that they were giving me the...
Response from the owner Replied: Peter Barnes, thank you for your kind review; we are happy to pass along your comments to the team here at Autobahn Motors! Please don't hesitate to reach out to us if there's anything more we can do!
Google Review
- November 22, 2019
Anthony J is amazing. He always has a cheerful disposition and is very thoughtful in answering my question or concerns.
Response from the owner Replied: Gulshan Shaver, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- November 22, 2019
Best start with one name: Anthony Jayakoody. I explained the bad luck we had in St. George, Utah at a MB dealership there. He got the message (with a little help from my wife) and made things right here.
Response from the owner Replied: Steve S, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.
Google Review
- November 22, 2019
Very smooth and fast service. We were in and out in a few hours with our new car! Thank you for always providing us with the best service, David Chao!
Response from the owner Replied: Thuy Ha, thank you for your kind review; we are happy to pass along your comments to the team here at Autobahn Motors! We can't wait to see you again, have a great day.
Google Review
- November 22, 2019
I went to Autobahn for a rear differential oil change on my Mercedes C63S. This was by far the best experience Ive ever had at the service department of a dealership. Johnny Lam was incredibly welcoming and made sure that I was well taken care of. He treated my car as if it was his by making sure...
Response from the owner Replied: Evan Chen, we're happy you found our staff to be so supportive during your experience here at Autobahn Motors. If you're ever in need of more help, please let us know!
Google Review
- November 22, 2019
Ernesto is great! He was very courteous and professional. He took the time to listen to what I was looking for in getting a new vehicle. I would highly recommend Ernesto who is going to AutoBahn Motors.
Response from the owner Replied: Olivia Kong, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We look forward to your next visit! Take care!
Google Review
- November 22, 2019
I had a very poor customer service experience in the Service Department. Service representative didn't call me back. Did not keep me informed regarding the status of my car. They did a diagnostic and recommended that my brake hoses needed to be replaced, but when I went in to inquire how much the...
Response from the owner Replied: Christina Angell Ait Daoud, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (844) 896-1944 so we can work towards a resolution. We look forward to hearing from you.
Google Review
- November 22, 2019
We had some confusion on registration timing. In CA, the process is allowed to extend up to 90 days. I had a barely used Audi shipped to NE and our time limit is 30 days. Once we figured that out out, all was good!!
Response from the owner Replied: Scott Mecom, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 22, 2019
I'm an older woman who has not purchased a car in a long, long time. I put off the experience because I'm not a car person and I've always been so intimidated by the whole process. I decided to bite the bullet and stop by Autobahn to see what they had. I had no intention of buying a car that day....
Response from the owner Replied: Heidi Hess, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know!
Google Review
- November 22, 2019
A truly 5 stars experience from the first phone call to showing me the van, to test driving, then making the deal, financing till handing me the key.Virgil Canseco was so professional and friendly.I would recommend Autobahn without a second thought.
Response from the owner Replied: Samer Elbandak, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 22, 2019
The customer service experience and quality of work continues to exemplify the Mercedes Benz brand. Jimmy Ho is my Service Adviser who is always timely with updates while my vehicle is in service. He's also trustworthy in the assessment of work to be performed. Overall, Autobahn Motors Mercedes...
Response from the owner Replied: Rose Land, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!
Google Review
- November 22, 2019
Great experience getting my car serviced. Johnny Lam took awesome care of my car and patiently walked me through every step of the process and was super nice. Communication as great, payment was easy and they even gave me a nice loaner for a few days. When I picked up my car, I found it was washed...
Response from the owner Replied: Maomao Zhang, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Autobahn Motors
Yelp Review
- November 22, 2019
Ernesto is a great sales rep! He was courteous and listen to what I was looking for a new vehicle. I recommend Ernesto to anyone who wants great customer service at Autobahn Motors.
Yelp Review
- November 16, 2019
Saturday, 11/16/2019, Service Performed:PAID ONE DAY SERVICES:1) Oil Cooler Seals Replaced2) Resealed Thermostat and Refilled CoolantDIAGNOSTIC, and COMPLIMENTARY SERVICES (THANK YOU):3) Safety Inspection Performed4) Tire Condition and Pressure Checked5) Courtesy Vehicle Provided6) Complimentary Car...
Yelp Review
- November 16, 2019
This was my first experience leasing a Mercedes. I actually had three separate sales persons helping me in a 3 day period; but the staff still delivered great continuity of service despite this. Winnie was the final sales person assisting in the sale and she certainly delivered the ultimate customer...
Yelp Review
- November 16, 2019
Autobaun Mercedes Dealership in Belmont, CA is now owned by Sonic Motors. We purchased a vehicle advertised with our American Express Platinum Business card in full on 9/18/19 with what we were told was a free and clear title. Also told approximately 6 weeks DMV to process the title. Five weeks...
Yelp Review
- November 15, 2019
I work in the city and wanted to take a look at a Prius V that was listed on their website. Called ahead and asked if it was available to view to make sure I wasn't wasting my time. Left early from work to get there at a reasonable time just in case I wanted to buy the car. Got two calls verifying...
Cars.com Review
- November 12, 2019
Kevin was very alert and kept me informed in the process, although I wish he would have told me that there was only one key and that the rear right door lock does not work at all. (as it is now, the car does not completely lock, not even with the key remote)
Autobahn Motors Replied: Hello Renan Gonzalez Romero, we appreciate you taking the time to leave us this feedback.Please reach out to us if we can assist you further. Have a great day.
Cars.com Review
- November 12, 2019
Autobahn motors staff never fail to give their best customer service. Service staff make sure they communicate thoroughly what needs to be done and service is great, very satisfying! Good friendly environment.
Autobahn Motors Replied: Leila Abad, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We hope to see you soon!
Yelp Review
- November 10, 2019
Worst service experience I ever had. The Service Advisor don't know anything about your car, and they even write the wrong model year of your car on the Invoice. The place is crowded and the Services and Sales Rep are just walking around and laughing. Better to go to Mercedes-Benz of San Francisco....
Yelp Review
- November 10, 2019
This center is the worse center in term of customer service and services. I bought two cars from this dealer and it will be last time to buy one from them. I had few bad experiences with the service team over there where they don't follow up with you once you put your car. One time I had to call...
Cars.com Review
- November 08, 2019
The salesman, John Veriea, was very professional and responsive. But the paper signing process was not efficient.
Autobahn Motors Replied: Hi Grace Yang, we appreciate your honest feedback, as we are always looking for ways to improve. If there is anything we can do to make this up to you, please let us know at (844) 896-1944.
Cars.com Review
- November 05, 2019
I had a great experience with Joseph! A very thorough review of the car was performed and he made sure that I was completely set up with my the Mercedes app.
Autobahn Motors Replied: Julie Whalen, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
Cars.com Review
- October 30, 2019
Just went there to check my car and they are very friendly and helpful
Autobahn Motors Replied: Lei Yao, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We look forward to your next visit! Take care!
Google Review
- October 22, 2019
Response from the owner Replied: So many stars! Thank you for rating Autobahn Motors so highly!
Google Review
- October 22, 2019
Response from the owner Replied: Such a great rating! Thank you so much!
Google Review
- October 22, 2019
Response from the owner Replied: Thank you for taking the time to rate us here at Autobahn Motors. Have a great day!
Google Review
- October 22, 2019
Response from the owner Replied: Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Google Review
- October 22, 2019
Response from the owner Replied: We are so excited for all of those stars. Thank you for rating Autobahn Motors so highly!
Google Review
- October 22, 2019
Response from the owner Replied: Yannin Venegas, we truly appreciate your honest feedback. We hope to be of service to you again in the future. Best wishes, Autobahn Motors
Google Review
- October 22, 2019
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Autobahn Motors! Thank you!
Google Review
- October 22, 2019
Response from the owner Replied: We love receiving a positive review; please feel free to stop by again if you need help.
Google Review
- October 22, 2019
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope to see you soon!
Google Review
- October 22, 2019
Response from the owner Replied: We appreciate the high star-rating!
Google Review
- October 22, 2019
Response from the owner Replied: Hi Victoria Chang, Ph.d., we are very happy to have provided you with such a positive experience!
Google Review
- October 22, 2019
Response from the owner Replied: Hello, thank you so much for your great rating of Autobahn Motors! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes!
Google Review
- October 22, 2019
Response from the owner Replied: Hello, thank you for your positive review. We're always happy to help! Have a great day!
Google Review
- October 22, 2019
Response from the owner Replied: Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Google Review
- October 22, 2019
Response from the owner Replied: Hello, thanks for leaving us a great review! And thanks for choosing Autobahn Motors! Best regards!
Google Review
- October 22, 2019
Response from the owner Replied: So many stars! We're happy to have earned it!
Google Review
- October 22, 2019
Response from the owner Replied: All those stars! Thank you for rating Autobahn Motors so highly!
Google Review
- October 22, 2019
Response from the owner Replied: Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!
Google Review
- October 22, 2019
Response from the owner Replied: Hi, we are delighted to see this rating! Have a great day!
Google Review
- October 22, 2019
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- October 22, 2019
Response from the owner Replied: Hi, thank you for your review! Happy motoring!
Google Review
- October 22, 2019
Response from the owner Replied: Hi, thank you for taking the time to rate us! We care deeply about delivering the best possible customer experience! Thank you!
Google Review
- October 22, 2019
Response from the owner Replied: Hi William Kennedy, we are very happy to have provided you with such a positive experience!
Google Review
- October 22, 2019
Response from the owner Replied: Thank you for rating us so high here at Autobahn Motors!
Google Review
- October 22, 2019
Response from the owner Replied: All those stars! Thank you for rating Autobahn Motors so highly!
Google Review
- October 22, 2019
Response from the owner Replied: Hello, many thanks for rating Autobahn Motors so highly! On behalf of the team, I cannot thank you enough! Kindest regards.
Google Review
- October 22, 2019
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- October 22, 2019
Response from the owner Replied: Richard Cooley, we really appreciate your positive review!
Google Review
- October 22, 2019
Response from the owner Replied: Hello, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!
Google Review
- October 22, 2019
Response from the owner Replied: Thank you so much for taking the time to review your customer experience with us. We are absolutely thrilled that you have rated us so highly! Kindest regards.
Google Review
- October 22, 2019
Response from the owner Replied: Hello, thank you for rating us so high! All the best!
Google Review
- October 22, 2019
Response from the owner Replied: We appreciate the high star-rating!
Google Review
- October 22, 2019
Response from the owner Replied: Hi, thanks for the great rating!
Google Review
- October 22, 2019
Everything was on time.
Response from the owner Replied: Hi Jack Langley, we are very happy to have provided you with such a positive experience!
Google Review
- October 22, 2019
The service people are always did an excellent job and we have satisfidwith their performance.
Response from the owner Replied: Thank you so much for taking the time to leave us this fantastic review! Please let us know if there is anything else that we can do for you. Thank you, again, and have a great day!
Google Review
- October 22, 2019
Great experience taking advantage of Autobahn's promotions on a set of new tires and wheel alignment for my GLK350. Responsive customer service with Johnny Lam and the rest of the crew, including the shuttle service. They always give my car much TLC!
Response from the owner Replied: Hank, thanks for the great rating and review!
Google Review
- October 22, 2019
Brandt Hahn is an excellent Shop Foreman for their Auto Repair Department. I was in between Service Advisors and Brandt intervened and expertly helped resolve some repair considerations for me.. Brandt is very personable, knowledgable, helpful, and extremely capable. I enthusiatically give Brandt...
Response from the owner Replied: Gwen Blewett, thank you for your kind review; we are happy to pass along your comments to the team here at Autobahn Motors! Thank you so much again for your feedback! We hope you have a great day!
Google Review
- October 22, 2019
Dirty fingerprints on the tan fabric headliner, dash board, seats EVERYWHERE! Thanks Mercedes mechanics! Super professional.
Response from the owner Replied: Michelle, thank you for letting us know of your service experience at Autobahn Motors. We apologize for any inconvenience we may have put you through. Please allow us to correct this by contacting me; Marshall Bush, Autobahn Motors Customer Relations Manager direct at 817-706-2310.
Google Review
- October 22, 2019
Easy fast good service
Response from the owner Replied: Lisa Dedrick, we are so pleased you enjoyed your visit to Autobahn Motors! Thank you, and have a great day!
Google Review
- October 22, 2019
They suggested to replace tire 600$I fixed with 20$ in other place
Response from the owner Replied: We are disappointed to hear that you did not have a more positive experience with us at Autobahn Motors. If you are willing to give us another chance, please contact us at (844) 896-1944 so we can understand your situation better in order to try and turn your experience around. Thank you, Autobahn Motors
Google Review
- October 22, 2019
Very personal, very professional, very efficient process!
Response from the owner Replied: Hi William Guyer, we are very happy to have provided you with such a positive experience! We hope to see you soon!
Google Review
- October 22, 2019
bought my benz c300 last year , the guy who handle sales paperwork is very rude. I will not recommend any of my friend to do business with them,.
Response from the owner Replied: Hi Mr. Gan, thank you for taking the time to let us know of your unsatisfactory visit. We have reached out to you with the hope of turning your experience with us around. If there is anything we can do to assist you, please give us a call or stop by. Best, Autobahn Motors.
Google Review
- October 22, 2019
An excellent dealership from sales to Maintenance.
Response from the owner Replied: Elie Kheder, we really appreciate your feedback! We're looking forward to your next visit with us!
Google Review
- October 22, 2019
Got what I wanted out of the maintenance. Got my loaner car, was in and out. What I expected
Response from the owner Replied: Clayton Shum, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 22, 2019
Anthony Jayakoddy was very understanding and helpful.
Response from the owner Replied: Hi Kevin Burns! We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- October 22, 2019
jimmy was a great service advisor, after getting the car back i have been sent many email asking for a review, once i did not answer any of their emails i started getting phone calls even when i ask not to be bother.
Response from the owner Replied: We are disappointed to hear that you did not have a more positive experience with us at Autobahn Motors Mercedes-Benz. Thanks for bringing this matter to our attention.
Google Review
- October 22, 2019
Good after-sales service and Kevin T is really awesome!!!
Response from the owner Replied: Anthony Tseng, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We look forward to your next visit! Take care!
Google Review
- October 22, 2019
One of the best service center i have ever seen.
Response from the owner Replied: Nagarjun Singharavelu, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We hope to see you soon!
Google Review
- October 22, 2019
I service my car with Jonny Lam at autobaun motors. Jonny is fantastic, he is so knowledgeable on all the cars and takes excellent care of his customers. The reason why our cars have been so reliable over the years is the excellent service and advice we receive from Jonny. I always enjoy taking my...
Response from the owner Replied: Monique Dias, thank you for your kind review; we are happy to pass along your comments to the team here at Autobahn Motors! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 22, 2019
The best part of having our car maintenced is going throu John Lam. He is very knowledge & makes us feel at home with any questions & thoughts we have. He is accommodating with us & very honest. He takes us seriously as valued customers of Autobaun. Thank you,Diana Shami
Response from the owner Replied: Jad Shami, thank you for your kind review; we are happy to pass along your comments to the team here at Autobahn Motors! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 22, 2019
Thank you Melissa for all your help! You answered all my questions made an appointment. Very professional!
Response from the owner Replied: Joyce Sweitzer, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
Google Review
- October 22, 2019
Ok, so I buy about 10 cars a year and I happen to find this "2017 Mercedes sprinter van" on carsguru and called to get information and try to make a deal happen. I called and spoke with Virgil C. about this particular vehicle and asked him to send me over a credit app to make the deal happen. He...
Response from the owner Replied: Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.
Google Review
- October 22, 2019
Great experience and very thorough service.
Response from the owner Replied: Hi Yi Gao! We're so happy we were able to help you out! We look forward to your next visit! Take care!
Google Review
- October 22, 2019
Good service place and they really followed up, highly recommended and IMHO much better than any other Bay Area MB dealership
Response from the owner Replied: Hi Jeff Leeds, we are very happy to have provided you with such a positive experience!
Google Review
- October 22, 2019
Mike Nazari, Fuad, and the team at Autobahn was extremely helpful and a pleasure to buy from. I will definitely be a repeat customer. Top notch service.
Response from the owner Replied: Matthew Behr, we're happy you found our staff to be so supportive during your experience here at Autobahn Motors. If you have any further questions, please don't hesitate to reach out!
Google Review
- October 22, 2019
Quick service, transparent about work being done and good about informing you along the way, done early, and great lounge to work in while you wait!
Response from the owner Replied: Joan Christodoulou, we are very happy we could provide you with a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Google Review
- October 22, 2019
This is a re-work to fix the issue they did not get it correct on the first time. Whatever was promised was not done correctly. When the car is returned, there were greasy finger marks outside the door (dark grease on light color exteriors)and a greasy hand print on the seat cover. The interior is...
Response from the owner Replied: Brian C, we strive for 100% satisfaction, and we regret to find out that this was not the case. We'd like the opportunity to discuss this with you. Please reach out to us at (844) 896-1944 at your earliest convenience to discuss how we can turn your experience into a positive one.
Google Review
- October 22, 2019
I have to say I am disappointed with my experiences there. First of all, on the advertisement, it says the warranty is 5 years unlimited, but then was told only one year. The sales person was not very knowledgeable about the car features and was impatient.
Response from the owner Replied: We are disappointed to hear that you did not have a more positive experience with us at Autobahn Motors. We would like to have a better understanding about your experience. Please reach out to us at (844) 896-1944 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- October 22, 2019
Anthony was great getting me set up for a appointment and taking care of my car. Never a problem with this dealership and there staff.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!
Google Review
- October 22, 2019
Kevin was great helping me with the purchase of a car for my daughter. Experienced very friendly and helpful environment at Autobahn Motors.
Response from the owner Replied: Sang Lee, thanks for your praise and kind comments about our team. We're looking forward to your next visit with us!
Google Review
- October 22, 2019
Excellent, informative, patient sales person, Kevin Luong!!I am a long time Mercedes Benz customer, the visit yesterday was positive and as usual, I continued to lease a C300. Mr, Singh is a wonderful, personable man to carefully cover the financial details.Again the MB experience was very...
Response from the owner Replied: Angela Stocker, we really appreciate your positive review! We can't wait to see you again, have a great day.
Google Review
- October 22, 2019
I took my 2014 E350 with 25,000 miles to Autobahn for a regular service. The cost came to just over $4000.00. This included 3 new tires. My service included numerous maintenance items which I was surprised to see needed to be addressed at this time. However, I am a novice car guy, so I agreed. My...
Response from the owner Replied: Joe, thank you for letting us know of your service experience at Autobahn Motors. We apologize for any inconvenience we may have put you through. Please allow us to correct this by contacting me; Marshall Bush, Autobahn Motors Customer Relations Manager direct at 817-706-2310.
Google Review
- October 22, 2019
The entire car buying experience was great! Teddy, Raphael and Jamal made the process very easy and were very professional. Thanks Autobahn Motors.
Response from the owner Replied: Sathish Pandiyan, your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day.
Google Review
- October 22, 2019
The place is really luxury and the staff are friendly.It's a Mercedes dealer, and they have a lot of luxury cars. I was impressed they were very kind for us, though we bought a small inexpensive car.I liked this dealer very much.
Response from the owner Replied: Hi Koki T., thank you so much for your positive comments about Autobahn Motors! We look forward to your next visit! Take care!
Google Review
- October 22, 2019
Great customer service. Andrew always is so professional and communication is awesome! Everyone is so nice and helpful!Thank you!
Response from the owner Replied: Mary Balestrieri, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.
Google Review
- October 22, 2019
Anthony Jayakoddy, service advisor at Autobahn Motors, did an excellent job of providing progress reports on the service and repair of my 2007 Mercedes over the seven days the car was at the dealer for repair. I also got the exact loaner car model I requested. DD
Response from the owner Replied: Hi Doris Duncan, we are very happy to have provided you with such a positive experience! Thank you, and we hope to be of service to you again in the future!
Google Review
- October 22, 2019
I got here 2 hours ago wait for my car. Alejandro the person in services desk went lunch and forgot about us. I send my daughter over she finds out. I start thinking because I am a Latino he hates me. This is not the first time ignoring us. Do disappointed therefore I am taking the car with me tho a...
Response from the owner Replied: Hi Salvador Reyes, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (844) 896-1944. We look forward to hearing from you.
Google Review
- October 22, 2019
Johnny Lam my service advisor got the job done the same day. No hassle. Much appreciation from me.
Response from the owner Replied: Mark Lin, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We hope to see you soon!
Google Review
- October 22, 2019
I was able to call and make an appointment on the first try - no long hold time and they got me in on the day I wanted.I arrived at 9:15 and was greeted very professionally, and check in was very quick. I asked what time my car would be ready and the tech said at lunch time. (I was quite surprised...
Response from the owner Replied: Julia Lovotti, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We look forward to your next visit! Take care!
Google Review
- October 22, 2019
I have taken my 2007 s 500 to autobahn for 12 years. After the last trip, I wanted to get the engine light turned off. Service cost about $2500 for things dealer said were needed on the car. Following the service, light was off for a few days, but then came on again. A front right parking light was...
Response from the owner Replied: Jay Larson, thank you for taking the time to leave us feedback about your experience with us. We regret that your visit was unsatisfactory, and hope you will give us another chance. Please call us at (844) 896-1944 so we can work towards a solution. Thank you and have a great day.
Google Review
- October 22, 2019
My 2018 E300 was brought in for routine maintenance (B service). Joshua Cassettari did a great job going over all the work they would have to do. I got another E300 as a loaner car. The car was ready at 5:00PM as was promised. Good job.Thank you.
Response from the owner Replied: Parviz Moin, thank you for your kind review; we are happy to pass along your comments to the team here at Autobahn Motors! We look forward to your next visit! Take care!
Google Review
- October 22, 2019
I had a great experience at autobahn Mercedes. I worked with Jimmy, and he was fantastic. He found the right car, worked with me on pricing and made the buying experience easy. Id recommend him to anyone in the market for a new car.
Response from the owner Replied: Nicholas Mills, we really appreciate your positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Google Review
- October 22, 2019
As a first time customer, I am very impressed with the professionalism and high class service of Autobahn Motors. These guys are experts in Mercedes. My 2012 S550 needed some serious repairs, and my service advisor Anthony J. handled everything perfectly from start to finish. It's now running...
Response from the owner Replied: Al Tafreshi, we are so pleased you enjoyed your visit! We hope to be of service to you again in the future. Best wishes, Autobahn Motors
Yelp Review
- October 21, 2019
I recently purchased a Mercedes from Autobahn Motors and I'm very impressed with the quality of service they give. Mike Nazari was my assigned dealer. Very knowledgeable and nice. Excellent customer service. The car is exactly what I was looking for and Mike gave me good advice while trying...
Yelp Review
- October 19, 2019
Franz Kreig has been at Autobahn a long time, perhaps too long. Bought two new cars from him before and went to buy a third. Wanted a NEW car, certain 4 door model (same model as before) in either one of two dark colors with only a few requests for extra options. Over 90K. First, he has to go on...
Yelp Review
- October 18, 2019
DO NOT get your car service here. Seriously, if you value your time, do not come here. Every customer I've seen in the waiting area, waits for their car longer than I've seen any other service. I've been in BMW, VW, Toyota, Volvo...The most ineffecient place I have ever been. Not only do they...
Cars.com Review
- October 17, 2019
Mark did an excellent job in getting everything done -even though the shop wifi was down
Autobahn Motors Replied: Hi Florian Brody, thank you so much for your positive comments about Autobahn Motors! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yelp Review
- October 17, 2019
Had my car service there twice, my service Anthony Ladioray is very professional, courteous and responsive in text. I used to have my service done at Stevens Creek which was a pain to get there because of traffic and there is always a long line there and if you don't get there early enough, you will...
Cars.com Review
- October 16, 2019
Mark Nissen really helped out with service, keeping me notified while I was traveling it was great.
Autobahn Motors Replied: Kristina Walsh, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Autobahn Motors. We look forward to your next visit! Take care!
Yelp Review
- October 16, 2019
Excellent purchase experience with Mike Nazari. I found a preowned Mercedes on the Mercedes website and after much research found that the best value for the features important to me was found at this dealership. I looked at a GLE and GLC and this was true across the board. Although I was buying a...
Cars.com Review
- October 10, 2019
Just simply easy!!pleasant, easy, convenient experience,
Autobahn Motors Replied: Ursula Eisenhut, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Autobahn Motors
Yelp Review
- October 07, 2019
Best car shopping experience I've ever had. Ernesto was knowledgeable, friendly and low pressure. The facility is brand new and well-organized. My husband purchased his Mercedes about six months ago with another dealer in the area. There was a huge difference in service between Autobahn and the...
Cars.com Review
- September 27, 2019
Jimmy was great in responding to our follow up questions at 1st available time.
Autobahn Motors Replied: Qiang Zheng, thanks for your praise and kind comments about our team. We hope to see you soon!
Cars.com Review
- September 27, 2019
I have a very good experience to work with those adviser. They are very professional and kind.
Autobahn Motors Replied: Hi Guofang Liu, thank you for taking the time to leave a review for us at Autobahn Motors. We're happy we could meet your expectations! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Yelp Review
- September 23, 2019
Ok, so I buy about 10 cars a year and I happen to find this "2017 Mercedes sprinter van" on carsguru and called to get information and try to make a deal happen. I called and spoke with Virgil C. about this particular vehicle and asked him to send me over a credit app to make the deal happen. He...