Cars.com Review
- November 19, 2025
This is second car from Valley Imports,so far so good.Thanks to Josh for help in this process
Dealer Replied: Thank you very much for your kind words and trust in Valley Imports and Josh! We appreciate you!
Cars.com Review
- November 12, 2025
A great experience working with the crew at Valley Imports. Brendan, Bob and Josh were all extremely helpful and easy to work with during the deal. I appreciate how easy they made the transaction. Highly recommend.
Dealer Replied: Thank you so much for your kind words! We appreciate you and are grateful you chose Valley Imports for your vehicle needs! Enjoy your Volkswagen and thanks for the 5-Stars!
Cars.com Review
- November 11, 2025
The Sales and financing experience was excellent. The Sales Pro Brendan treated us very well while looking over and test driving the car. Business Manager Marshal took great care of us through the paperwork process and was efficient with our time. Business Manager Josh B gets credit for locating...
Dealer Replied: Joe, thank you for your kind words and thank you for giving Valley Imports a chance to earn your business! We appreciate the 5-Stars and we hope you enjoy your Volkswagen!
Cars.com Review
- November 11, 2025
They have a life time customer from me. Josh Pounder is a great salesman. Always happy to give him business. Bought three cars from them now, two directly from Pounder.
Dealer Replied: Matt, we are grateful for your loyalty and your kind words! Thank you for the 5-Stars!
Cars.com Review
- November 05, 2025
Great, efficient service, communication on exchanging my vehicle and next steps for purchasing were clearly communicated.
Dealer Replied: Matthew, thank you for your kind words and 5- Stars! We appreciate you!
Cars.com Review
- October 28, 2025
Sold me a used car that seems to be in excellent condition, for a good price.
Dealer Replied: Thank you for your kind words! We appreciate you!
Cars.com Review
- October 22, 2025
They reached out to me right away, in a very professional and helpful way. My questions were answered promptly with quick follow through. Everyone I worked with treated me like they were happy I was there.
Dealer Replied: Thank you very much for your kind words! We are grateful you chose Valley Imports for your transportation needs! Enjoy your Volkswagen!
Cars.com Review
- October 07, 2025
Great selection, good price, outstanding customer service, I would highly recommend to anyone who is in the market
Dealer Replied: Erik! Thank you so much for your kind words regarding your experience with us! We appreciate you and the 5-Stars! Enjoy your Audi!
Cars.com Review
- October 07, 2025
Great car buying experience! Levi was very helpful and knowledgeable about the vehicle we were looking at. They provide Carfax on the vehicle we were looking at and went over any questions or concerns we may have. The management staff was helpful with the pricing and trade in evaluation for our...
Dealer Replied: Dan, thank you very much for your kind words! We are grateful you chose Valley Imports for your vehicle needs! Enjoy your Nissan!
Cars.com Review
- September 15, 2025
Dealership goes above and beyond to take care of customers! They took care of us when we had some car issues from start to finish. I hope to stay with this dealership for many future car purchases, Levi and Bob were outstanding. Service was also very good to deal with and worked with us on previous...
Dealer Replied: William, we are grateful for your kind words and happy that we could offer you a pleasant experience! Enjoy your Volkswagen!
Cars.com Review
- September 11, 2025
I had a great experience buying a car; in fact it’s my second car from this dealership. Robbie is such a nice person to work with, and the gentleman that did the paperwork with me was very nice as well.
Dealer Replied: Thank you so much for your kind words and your loyalty! We appreciate you and are grateful you chose Valley Imports for your transportation needs! Enjoy your Volkswagen!
Cars.com Review
- September 01, 2025
Brendon and the entire team provided excellent customer service, were professional, patient, and knowledgeable throughout our sales experience.
Dealer Replied: Thank you SO much for you kind words regarding Brendan and our staff! We appreciate your business and are grateful for the 5-Star Review! Enjoy your Mercedes-Benz!
Cars.com Review
- August 08, 2025
Very friendly staff and sales people. My salesperson was very knowledgeable and helpful. Financing was easy.
Dealer Replied: thank you very much for your kind words! We appreciate your business and are grateful for the 5-Star Review!
Cars.com Review
- August 08, 2025
Great people that helped me find what I wanted. Made car buying simple for a first timer
Dealer Replied: Thank you so much for your kind words and congratulations on your purchase! We appreciate your business and are grateful for the 5-Star Review!
Cars.com Review
- August 06, 2025
Took care of me when I came in to look at a VW and didn't treat the whole thing like a sale they were desperate for. Was a very pleasant experience!
Dealer Replied: Josh, thank you very much for your kind words regarding your experience with us! We appreciate you and are grateful for the 5-Star review! Enjoy your Volkswagen!!
Cars.com Review
- July 24, 2025
Zach was so easy to work with. He was quick to respond to my questions and made things super easy. Would definitely recommend Zach and Valley Imports!
Dealer Replied: Mackenzie, thank you very much for your kind words and 5-Star review! We are grateful for you!
Cars.com Review
- July 14, 2025
Asked then for no xx and a quick process, and that’s what they provided! Didn’t need to haggle, just bought my new vehicle and moved on. Great, fast, responsive service!
Dealer Replied: Thank you very much for sharing your experience with us! We appreciate your business and the 5-Stars!
Cars.com Review
- June 21, 2025
Zach was very enthusiastic and awesome!!! Loved that he worked with us. Super great guy
Dealer Replied: Thank you so much for the kind words regarding Zach! We appreciate your business!
Cars.com Review
- June 17, 2025
Every thing was going good until Teo weeks after purchase I have emission check engine for lifters and catalytic converter .
Consumer Replied: I was able to get injectors and emissions cover by Honda. Over all everything went pretty well
Cars.com Review
- May 27, 2025
Absolutely thrilled with my purchase! I was not only able to purchase my dream car, but Zach and Marshal were really helpful in the process. Even though there were a couple bumps in the road (pun intended) during the process, they were both really patient and willing to help me out.
Dealer Replied: Thank you so much for your kind words regarding Zach and Marshal! We appreciate your business and look forward to a long relationship!
Cars.com Review
- May 15, 2025
Great to come back to Zac and Marshall to buy another used car from Valley Imports. Nothing has changed and its great these guys are still with Valley Imports. Their professionalism, their service, their wit, makes it easy to purchase a vehicle from them. Atmosphere is so relaxing. Thank you, Zac...
Dealer Replied: Thank you so much for your kind words regarding Zach and Marshal! We appreciate your loyalty and hope you enjoy your Lincoln!
Cars.com Review
- May 14, 2025
Zach was great! He made sure I left happy and with a new car! He made everything super easy! Very nice as well.
Dealer Replied: Thank you for your business! We appreciate your kind words for Zach and the 5-Stars!
Cars.com Review
- May 06, 2025
5 Stars! Thank you Zack Bye for making the car buying process so easy and smooth. You were helpful, honest, and patient the whole time. I really appreciate your great service and love my new car!
Dealer Replied: Thank you so much for your kind words regarding Zach! We appreciate you and are glad to hear you love your Mitsubishi! Enjoy!
Cars.com Review
- May 01, 2025
Great experience with John and Kelsey. Would highly recommend Valley Imports. Very please with my decision to go with them.
Dealer Replied: Brandi! Thank you so much for your kind words and 5-Stars! We appreciate you!
Cars.com Review
- April 29, 2025
Zach is amazing, stuck with us in a difficult situation. Thank you Zach, marshal and the rest of the valley import team!
Dealer Replied: Thank you for your kind words and 5-Stars!
Cars.com Review
- April 29, 2025
I said I was interested on Sunday and within the next day I walked out with a brand new car! Zack was really to work with, and Marshall I believe his name is was also very nice! Overall 10/10 experience
Dealer Replied: We are grateful for your business and appreciate your kind words!
Cars.com Review
- April 26, 2025
Zack was so great to work with!! He seemed sincere with helping me buy my daughter her first car. I will definitely go back to him next time I am in the market for a new car
Dealer Replied: Wow! We are grateful for your kind words, 5-Stars and the opportunity to earn your business! We hope your daughter enjoys her vehicle!
Cars.com Review
- April 22, 2025
They deserve 5 star. I was really pleased with their service and how they care customers. They were able to answer all my questions in friendly way. Thank you Valley Import for your amazing service.
Dealer Replied: Thank you for the 5-Star review and your kind words! We are grateful for your business!
Cars.com Review
- April 21, 2025
The service is awesome, and the staff are very friendly and helpful. My situation could've been a real headache if it weren't for the staff to help streamline everything. Great service!
Dealer Replied: Thank you very much for taking time to leave a review for us! We appreciate your kind words and 5-Stars!
Cars.com Review
- April 21, 2025
Zach was invaluable in finding the perfect VW Jetta for me! Exceptional customer service, and it was a very painless car buying process!
Dealer Replied: Sam! Thank you so much for your kind words and 5-Stars! We appreciate you!
Cars.com Review
- April 09, 2025
Manager Jeff and sales consultant Robbie are phenomenal to work with. They explain everything very well, are never pushy and take the time to make sure you really have what you're looking for. Valley Imports has a great selection of high-quality vehicles and an amazing staff to help! It will always...
Dealer Replied: Thank you very much for your kind words! We appreciate your business and are grateful for the 5-Star review!
Cars.com Review
- March 13, 2025
We had a great experience purchasing our third VW Atlas Cross Sport from John! It is a very easy and painless process!
Dealer Replied: Wow! We are humbled by your loyalty and appreciate you so much! Enjoy your new Atlas Cross Sport!!
Cars.com Review
- March 05, 2025
A smooth transaction first with Tyler and then sitting down with Kelsey. Thank you both!
Dealer Replied: Thank you very much for your kind words and 5-Stars! We hope you enjoy your Audi!
Cars.com Review
- March 04, 2025
I’m someone who appreciates efficiency. Josh and Marshall had me in my new vehicle in less than 2.5 hours. The process was seamless, and everyone was friendly. I will definitely consider buying my next vehicle at Valley Imports.
Dealer Replied: Victoria, thank you so much for your kind words! We appreciate your business and look forward to serving you in the future!
Cars.com Review
- February 27, 2025
Zach was great with assisting me and getting me into a used vehicle under my price range!! Very happy & blessed!!
Dealer Replied: Thank you for sharing your experience with us and for the kind words regarding Zach. We appreciate your business!
Cars.com Review
- February 27, 2025
Very knowledgeable, kind service! Had a great experience purchasing a VW Atlas from John! Very easy and painless process!
Dealer Replied: Thank you for your kind words regarding John and for the 5-Stars! We appreciate your business and hope you enjoy your new Atlas!
Cars.com Review
- February 24, 2025
Zach did a great job getting me all the info I needed to make a fast and informed decision.
Dealer Replied: Thank you for sharing your experience with us and for your kind words regarding Zach. We take reviews seriously because we believe we can learn and improve from them. If you feel comfortable, would you mind sharing what we could have done better/differently to have earned 5-Stars? Thank you!
Cars.com Review
- February 20, 2025
This was our first time shopping for a used car at a car lot! They made it a very easy process, and we left with a car we absolutely love!! I would absolutely come back for my next car purchase
Dealer Replied: Thank you so much for your kind words and 5-Stars! We hope you enjoy your vehicle!!
Cars.com Review
- February 04, 2025
If you are purchasing a Mercedes from here you need to know that not all all wheel drive is the same. Make sure you know what you are getting when you purchase a vehicle here. I purchased a 2024 Mercedes gls 450 and found that at around 30 mph it turns into a rear wheel drive. This means it handles...
Dealer Replied: We are so sorry that your experience wasn't what you were hoping for. Even though we have several hundred customers currently enjoying their GLS models in all kinds of weather, we understand your concern and take it seriously. We appreciate you sharing your experience with us and we will use it as a learning opportunity for future customers.
Cars.com Review
- January 27, 2025
My husband and I drove from south central MN to buy a Telluride from Valley Imports. The day I inquired about the Telluride, Zach sent me a text and we regularly corresponded until we could make the 3 and 1/2 hour drive there. Zach was very knowledgeable and able to answer all my questions even...
Dealer Replied: Thank you so much for your kind words! We appreciate your business and hope you enjoy your Telluride!
Cars.com Review
- January 25, 2025
Very helpful. But need to make sure all fobs belong to right vehicle. Haha. Luckily I thought it was a dead battery and didn't drive 4 hours home
Dealer Replied: Thank you for your feedback. We will use this as a learning opportunity!
Cars.com Review
- January 14, 2025
Great experience purchasing a VW Tiguan for my son. Daniel was pleasant to work with and went above and beyond to help us out!
Dealer Replied: Thank you so much for your kind words regarding Daniel! We appreciate your business and hope your son LOVES his Tiguan!
Cars.com Review
- January 11, 2025
I had my car at Valley Imports for warranty work. When I picked it up from there, I noticed the leather on the driver seat had been damaged. I notified the service advisor about the damage and the grease that was all over the inside of the car. He assured me that the damage would be taken care of...
Dealer Replied: Thank you for sharing your experience with us. There is no doubt that we make mistakes and when we do, we take responsibility for them. In this case, we don't believe we damaged your seat and therefore, will not be paying to repair it.
Google Review
- December 31, 2024
Contacted the service department to get a cloudy headlamp replaced on my new GLE 450. I explained that I live a substantial distance from the dealership and inquired if they could get the replacement part in prior to visit to save me two trips for one issue. I was told they had to see the issue so I...
Response from the owner Replied: Thank you for sharing your feelings with us. It looks like we should have asked a few more questions and not made an assumption. We apologize for not providing you with a better experience.
Google Review
- December 27, 2024
Response from the owner Replied: Jason, this was definitely a mistake on our part and we sincerely apologize. We would like to offer you a complimentary car wash at your convenience. Please contact Wayne Lepp at wayne.lepp@valleyimports.com to set that up. * UPDATE* 12-23-2024 Jason, it's hard to know how much follow-up a customer wants. Did you indicate a certain cadence you wanted to be followed-up with? We certainly don't want to overwhelm a customer with phone calls, emails, texts, etc. But, if we need to figure out a suitable follow-up process with you, we can certainly do that.
Cars.com Review
- December 20, 2024
Always have had a good experience buying cars from this dealership and service has been great also
Dealer Replied: Thank you very much for your kind words and 5-Stars! We appreciate your loyalty!!
Google Review
- December 06, 2024
Don't buy anything used. I bought a 2017 vehicle with around 100k miles for 13000$. It lasted nine months before the transmission went out. It's going to cost me another half the price of the vehicle to fix it. Boo.👎 👎👎👎
Response from the owner Replied: Matthew, we are sorry to hear of your experience. Looking at your purchase paperwork, it appears that you were offered a Vehicle Service Contract that would have given you 5 years or 60,000 miles of coverage from your date of purchase. Unfortunately, you declined that coverage. When we inspected your vehicle, the fluid levels of the transmission were at prescribed levels, it shifted smoothly and quietly, there was no slipping or shifting problems, no unusual noises and no leaks or cracks detected. We take our pre-owned vehicle inspections seriously because we want to offer the public the best possible vehicles available. Unfortunately, once in a while something out of our control happens.