Very friendly staff and sales people. My salesperson was very knowledgeable and helpful. Financing was easy.

Dealer Replied: thank you very much for your kind words! We appreciate your business and are grateful for the 5-Star Review!

View on Cars.com

Great people that helped me find what I wanted. Made car buying simple for a first timer

Dealer Replied: Thank you so much for your kind words and congratulations on your purchase! We appreciate your business and are grateful for the 5-Star Review!

View on Cars.com

Took care of me when I came in to look at a VW and didn't treat the whole thing like a sale they were desperate for. Was a very pleasant experience!

Dealer Replied: Josh, thank you very much for your kind words regarding your experience with us! We appreciate you and are grateful for the 5-Star review! Enjoy your Volkswagen!!

View on Cars.com

Zach was so easy to work with. He was quick to respond to my questions and made things super easy. Would definitely recommend Zach and Valley Imports!

Dealer Replied: Mackenzie, thank you very much for your kind words and 5-Star review! We are grateful for you!

View on Cars.com

Asked then for no xx and a quick process, and that’s what they provided! Didn’t need to haggle, just bought my new vehicle and moved on. Great, fast, responsive service!

Dealer Replied: Thank you very much for sharing your experience with us! We appreciate your business and the 5-Stars!

View on Cars.com

Zach was very enthusiastic and awesome!!! Loved that he worked with us. Super great guy

Dealer Replied: Thank you so much for the kind words regarding Zach! We appreciate your business!

View on Cars.com

Every thing was going good until Teo weeks after purchase I have emission check engine for lifters and catalytic converter .

Consumer Replied: I was able to get injectors and emissions cover by Honda. Over all everything went pretty well

View on Cars.com

Absolutely thrilled with my purchase! I was not only able to purchase my dream car, but Zach and Marshal were really helpful in the process. Even though there were a couple bumps in the road (pun intended) during the process, they were both really patient and willing to help me out.

Dealer Replied: Thank you so much for your kind words regarding Zach and Marshal! We appreciate your business and look forward to a long relationship!

View on Cars.com

Great to come back to Zac and Marshall to buy another used car from Valley Imports. Nothing has changed and its great these guys are still with Valley Imports. Their professionalism, their service, their wit, makes it easy to purchase a vehicle from them. Atmosphere is so relaxing. Thank you, Zac...

Dealer Replied: Thank you so much for your kind words regarding Zach and Marshal! We appreciate your loyalty and hope you enjoy your Lincoln!

Read more

Zach was great! He made sure I left happy and with a new car! He made everything super easy! Very nice as well.

Dealer Replied: Thank you for your business! We appreciate your kind words for Zach and the 5-Stars!

View on Cars.com

5 Stars! Thank you Zack Bye for making the car buying process so easy and smooth. You were helpful, honest, and patient the whole time. I really appreciate your great service and love my new car!

Dealer Replied: Thank you so much for your kind words regarding Zach! We appreciate you and are glad to hear you love your Mitsubishi! Enjoy!

View on Cars.com

Great experience with John and Kelsey. Would highly recommend Valley Imports. Very please with my decision to go with them.

Dealer Replied: Brandi! Thank you so much for your kind words and 5-Stars! We appreciate you!

View on Cars.com

Zach is amazing, stuck with us in a difficult situation. Thank you Zach, marshal and the rest of the valley import team!

Dealer Replied: Thank you for your kind words and 5-Stars!

View on Cars.com

I said I was interested on Sunday and within the next day I walked out with a brand new car! Zack was really to work with, and Marshall I believe his name is was also very nice! Overall 10/10 experience

Dealer Replied: We are grateful for your business and appreciate your kind words!

View on Cars.com

Zack was so great to work with!! He seemed sincere with helping me buy my daughter her first car. I will definitely go back to him next time I am in the market for a new car

Dealer Replied: Wow! We are grateful for your kind words, 5-Stars and the opportunity to earn your business! We hope your daughter enjoys her vehicle!

View on Cars.com

They deserve 5 star. I was really pleased with their service and how they care customers. They were able to answer all my questions in friendly way. Thank you Valley Import for your amazing service.

Dealer Replied: Thank you for the 5-Star review and your kind words! We are grateful for your business!

View on Cars.com

The service is awesome, and the staff are very friendly and helpful. My situation could've been a real headache if it weren't for the staff to help streamline everything. Great service!

Dealer Replied: Thank you very much for taking time to leave a review for us! We appreciate your kind words and 5-Stars!

View on Cars.com

Zach was invaluable in finding the perfect VW Jetta for me! Exceptional customer service, and it was a very painless car buying process!

Dealer Replied: Sam! Thank you so much for your kind words and 5-Stars! We appreciate you!

View on Cars.com

Manager Jeff and sales consultant Robbie are phenomenal to work with. They explain everything very well, are never pushy and take the time to make sure you really have what you're looking for. Valley Imports has a great selection of high-quality vehicles and an amazing staff to help! It will always...

Dealer Replied: Thank you very much for your kind words! We appreciate your business and are grateful for the 5-Star review!

Read more

We had a great experience purchasing our third VW Atlas Cross Sport from John! It is a very easy and painless process!

Dealer Replied: Wow! We are humbled by your loyalty and appreciate you so much! Enjoy your new Atlas Cross Sport!!

View on Cars.com

A smooth transaction first with Tyler and then sitting down with Kelsey. Thank you both!

Dealer Replied: Thank you very much for your kind words and 5-Stars! We hope you enjoy your Audi!

View on Cars.com

I’m someone who appreciates efficiency. Josh and Marshall had me in my new vehicle in less than 2.5 hours. The process was seamless, and everyone was friendly. I will definitely consider buying my next vehicle at Valley Imports.

Dealer Replied: Victoria, thank you so much for your kind words! We appreciate your business and look forward to serving you in the future!

View on Cars.com

Zach was great with assisting me and getting me into a used vehicle under my price range!! Very happy & blessed!!

Dealer Replied: Thank you for sharing your experience with us and for the kind words regarding Zach. We appreciate your business!

View on Cars.com

Very knowledgeable, kind service! Had a great experience purchasing a VW Atlas from John! Very easy and painless process!

Dealer Replied: Thank you for your kind words regarding John and for the 5-Stars! We appreciate your business and hope you enjoy your new Atlas!

View on Cars.com

Zach did a great job getting me all the info I needed to make a fast and informed decision.

Dealer Replied: Thank you for sharing your experience with us and for your kind words regarding Zach. We take reviews seriously because we believe we can learn and improve from them. If you feel comfortable, would you mind sharing what we could have done better/differently to have earned 5-Stars? Thank you!

View on Cars.com

This was our first time shopping for a used car at a car lot! They made it a very easy process, and we left with a car we absolutely love!! I would absolutely come back for my next car purchase

Dealer Replied: Thank you so much for your kind words and 5-Stars! We hope you enjoy your vehicle!!

View on Cars.com

If you are purchasing a Mercedes from here you need to know that not all all wheel drive is the same. Make sure you know what you are getting when you purchase a vehicle here. I purchased a 2024 Mercedes gls 450 and found that at around 30 mph it turns into a rear wheel drive. This means it handles...

Dealer Replied: We are so sorry that your experience wasn't what you were hoping for. Even though we have several hundred customers currently enjoying their GLS models in all kinds of weather, we understand your concern and take it seriously. We appreciate you sharing your experience with us and we will use it as a learning opportunity for future customers.

Read more

My husband and I drove from south central MN to buy a Telluride from Valley Imports. The day I inquired about the Telluride, Zach sent me a text and we regularly corresponded until we could make the 3 and 1/2 hour drive there. Zach was very knowledgeable and able to answer all my questions even...

Dealer Replied: Thank you so much for your kind words! We appreciate your business and hope you enjoy your Telluride!

Read more

Very helpful. But need to make sure all fobs belong to right vehicle. Haha. Luckily I thought it was a dead battery and didn't drive 4 hours home

Dealer Replied: Thank you for your feedback. We will use this as a learning opportunity!

View on Cars.com

Great experience purchasing a VW Tiguan for my son. Daniel was pleasant to work with and went above and beyond to help us out!

Dealer Replied: Thank you so much for your kind words regarding Daniel! We appreciate your business and hope your son LOVES his Tiguan!

View on Cars.com

I had my car at Valley Imports for warranty work. When I picked it up from there, I noticed the leather on the driver seat had been damaged. I notified the service advisor about the damage and the grease that was all over the inside of the car. He assured me that the damage would be taken care of...

Dealer Replied: Thank you for sharing your experience with us. There is no doubt that we make mistakes and when we do, we take responsibility for them. In this case, we don't believe we damaged your seat and therefore, will not be paying to repair it.

Read more

Contacted the service department to get a cloudy headlamp replaced on my new GLE 450. I explained that I live a substantial distance from the dealership and inquired if they could get the replacement part in prior to visit to save me two trips for one issue. I was told they had to see the issue so I...

Response from the owner Replied: Thank you for sharing your feelings with us. It looks like we should have asked a few more questions and not made an assumption. We apologize for not providing you with a better experience.

Read more

Response from the owner Replied: Jason, this was definitely a mistake on our part and we sincerely apologize. We would like to offer you a complimentary car wash at your convenience. Please contact Wayne Lepp at wayne.lepp@valleyimports.com to set that up. * UPDATE* 12-23-2024 Jason, it's hard to know how much follow-up a customer wants. Did you indicate a certain cadence you wanted to be followed-up with? We certainly don't want to overwhelm a customer with phone calls, emails, texts, etc. But, if we need to figure out a suitable follow-up process with you, we can certainly do that.

View on Google

Always have had a good experience buying cars from this dealership and service has been great also

Dealer Replied: Thank you very much for your kind words and 5-Stars! We appreciate your loyalty!!

View on Cars.com

Don't buy anything used. I bought a 2017 vehicle with around 100k miles for 13000$. It lasted nine months before the transmission went out. It's going to cost me another half the price of the vehicle to fix it. Boo.👎 👎👎👎

Response from the owner Replied: Matthew, we are sorry to hear of your experience. Looking at your purchase paperwork, it appears that you were offered a Vehicle Service Contract that would have given you 5 years or 60,000 miles of coverage from your date of purchase. Unfortunately, you declined that coverage. When we inspected your vehicle, the fluid levels of the transmission were at prescribed levels, it shifted smoothly and quietly, there was no slipping or shifting problems, no unusual noises and no leaks or cracks detected. We take our pre-owned vehicle inspections seriously because we want to offer the public the best possible vehicles available. Unfortunately, once in a while something out of our control happens.

View on Google

This dealership was so wonderfully kind and was very good at communicating everything they needed from me. Zach is an amazing great hearted person. My whole experience with buying a vehicle from Valley Imports was outstanding.I have definitely sharing my wonderful experience with family and friends...

Dealer Replied: Wow! Thank you so much for your kind words regarding Zach! We are grateful that you chose Valley Imports for your transportation needs and thankful for this wonderful review! Enjoy your new Mitsubishi!

Read more

Erik Swenson helped us buy our first Audi It was a very positive experience from start to finish. He was professional, knowledgeable and answered all our questions.

Dealer Replied: Thank you so much for your kind words regarding Erik! We are glad he represents Valley Imports! We hope you enjoy your new Audi!!

View on Cars.com

Eric is a very good salesman, I'm so glad he was ours. He took the time to explain every thing to me.

Dealer Replied: Marilee! Thank you so much for your kind words regarding Erik! We are glad that he is part of our team and has been for over 15 years!! we hope you enjoy your new Volkswagen!

View on Cars.com

Fast and friendly and honest prices.

Response from the owner Replied: Jon, thank you for your kind words and the 5-Star review!!

View on Google

Have nothing but good things to say about the process from start to finish. Zach was excellent to work with.

Dealer Replied: Thank you very much for your kind words regarding Zach! We appreciate your business!!

View on Cars.com

Bought a new Mitsubishi Sport at Valley Imports. Erik and Erol could not have been more easy to work with. Most recent of numerous cars we have purchased there.

Dealer Replied: Thank you so much for your kind words and your loyalty! We are grateful for your business and very appreciative of your trust in us! Enjoy your new Mitsubishi!

View on Cars.com

Pretty smooth and easy process. Very helpful crew with everything we need it or had questions about.

Dealer Replied: Thank you very much for your kind words! We appreciate your business!

View on Cars.com

This was my second purchase from Valley Imports, and it was a pleasure working with Zach! He is so easy-going, I didn't feel pressured to buy, and he was very patient with me. Even after the purchase, I reached out to him to ask a question. He was happy to help, and responded immediately!

Dealer Replied: Andrea, thank you so much for your kind words regarding Zach! We appreciate your loyalty and are grateful you chose Valley Imports! Enjoy your vehicle!!

View on Cars.com

I had to take my SL55 AMG P30 in for some brake work the service guy Tristan McGeehan did everything he said he was going to my car was spotless when I showed up with it when I got it back it was just a spotless very professional people to take care of your car very happy with the service

Response from the owner Replied: Patrick! Thank you very much for the kind words regarding Tristan! We appreciate you taking the time to fill out a review and give us 5-Stars!

View on Google

Zack was the consummate professional…..he was patient and courteous with me as he knew this was a major investment…so proud of him

Dealer Replied: Thank you so much for your kind words regarding Zach! We appreciate you and are grateful that you chose Valley Imports!

View on Cars.com

Daniel Beeney was an excellent salesman to do business with, great communication, answered questions, and got photos and videos I requested of the vehicle within a timely manner. Also the way their pay structure is, is great, they definitely do not take advantage of people with bad credit like other...

Response from the owner Replied: Ryan, thank you so much for your kind words regarding Daniel and Valley Imports! we are grateful for you and appreciate you choosing to do business with us! Enjoy your vehicle!

Read more

Excellent customer service, our top choice for all imported parts. It's always a delight to work with them and they are extremely understanding and helpful when it comes to returns and replacement parts. Highly recommend to anyone in the auto body business or those looking for imported parts.

Response from the owner Replied: Wow! Thank you so much for your kind words and 5 Stars! We love our customers!!!

View on Google

Response from the owner Replied: Julie! Thank you so much for the 5 Stars! We appreciate you!

View on Google

Incredibly helpful and easy to work with. They went above and beyond to make my first car purchase an enjoyable experience.

Dealer Replied: Thank you for your kind words and 5 Stars! We appreciate your business!

View on Cars.com

No pressure, upfront sales. It was a pleasure doing business with them. I recommend them.

Dealer Replied: We appreciate your kind words and 5 Stars! Thank you for doing business with Valley Imports!

View on Cars.com

Easy going, hassle free & down to earth experience. Communicative immediately after the purchase when I thought there was an issue.

Dealer Replied: Sara, thank you for your kind words! We appreciate the opportunity to do business with you and look forward to providing you with great customer service!! Thanks for the 5 Stars!

View on Cars.com

Valley imports took the time to help my wife and I find the best vehicle for our needs. The dealership was kind respectful and assisted us with what we were looking for. Excellent customer service! No pressure!

Dealer Replied: We are grateful for your kind words and for your decision to do business with us! Thank you very much for the 5 Stars!

View on Cars.com

Outstanding Experience at Valley Imports—Twice! This is my second time purchasing a Volkswagen Tiguan from Valley Imports, and there’s a reason I returned. Zach is an incredible person to work with—just like he was the first time. Throughout the process, especially as I waited for an insurance...

Dealer Replied: Thank you SO MUCH for your kind words! We are grateful that you chose Valley Imports and we will continue to give you the best experience possible as you move through your vehicle ownership journey. Enjoy your Tiguan!!

Read more

Valley Imports made a call to vally imports and was directed to Jerry Meier the sales manager. We discussed the 2024 the 911Carrera GTS . We agreed on terms and price and i purchased on the spot and we immediately started the process of the purchase . Jerry was kind throughout the purchase . I...

Dealer Replied: Thank you for taking your time to complete a review for us. As you know, there were several factors involved in the delay of the vehicle being shipped to you. One of them being your decision to change the purchasers of the vehicle from just you to you and your wife. This decision necessitated starting completely over with the lender, producing new documents and requiring new signatures. Kristen agreed to pay for a new windshield and asked that the Porsche Center near you send her an invoice, which to date, she hasn't received, nor have they told her whether or not they even ordered a windshield. The company that installed the PPF requested clearer pictures from you, which they never received. You have been contacted, via text, by Kristen to let you know when the check for the PPF will be mailed to you. Admittedly, there were some bumps in the road regarding your purchase and we apologize for the items that were our responsibility.

Read more

Levi was an excellent sales associate! He provided me with all of the information I requested and expanded upon it. He was very patient with my questions and decision making promise and was not too pushy. His follow up made me feel like he genuinely cared about my vehicle purchasing journey. He...

Response from the owner Replied: Cody! Thank you so much for your kind words regarding Levi! We appreciate you!

Read more

What is a wonderful experience. I was in jam with a motorhome Problem and they got me right in. Even Linda was delightful to take us to a restaurant at lunchtime and pick us back up. I highly recommend this place.

Response from the owner Replied: Tony! Thank you very much for your kind words! We appreciate you!

View on Google

On 09/17/24, I brought my vehicle in for a simple oil change but Valley Imports decided on their own to use my free 30k miles service instead. My vehicle has currently only 22k miles and I wanted to wait to get closer to the 30k miles before performing the 30k miles service. When I informed the...

Response from the owner Replied: Eldar, we are sorry to hear that you were disappointed with your experience in our service department. After researching your concern, we learned that your 30K maintenance from Volkswagen would have expired in January had you not used it during this visit. This would have eliminated the vehicle receiving its haldex clutch fluid service and brake fluid service, two very important pieces of maintenance for your Tiguan. We understand that you had asked for an oil change when you called to make the appointment, but most customers do want to stay compliant with their maintenance to keep their warranty valid, so we err on the side of caution and do full maintenances whenever possible. **UPDATE 9-25-2024** Eldar, thank you for our feedback. We will take this into consideration when scheduling appointments going forward.

Read more

Zach with VW was amazing zero pressure when buying a car the sales team aren’t paid on commission. He was patient with us to find a car. GORGEOUS high value vehicles here at a reasonable price. 5 stars.

Response from the owner Replied: Thomas! Thank you so much for your kind words regarding Zach! We truly appreciate you!

View on Google

Response from the owner Replied: Thanks for the 5 stars, Mike!

View on Google

The smoothest car purchase process I’ve ever went through! No BS and super quick. John Olson was great to work with and very communicative - it took a bit for my new car to get here from the factory and he kept me updated every step of the way. I would highly recommend buying a car here, I will...

Response from the owner Replied: Cassidy! Thank you so much for your kind words and 5 Stars! We are proud to know that you enjoyed your experience! We hope you enjoy your new ride just as much!

Read more

We were two hours into a 7-hour trip when my car started vibrating. I looked up a VW dealership and the Fargo location was 2 hours away. I called and talked with Katelyn to let her know I was having car problems and would stop by in 2 hours. I pulled in and introduced myself to Scott (service...

Response from the owner Replied: Paul, we are grateful for your review and 5 Stars! We are happy to know that you were able to make it to the game with a few minutes to spare and everything else went well on your trip! We sure hope your son's team won their game!!!

Read more

Scheduled repair work 9am-12pm. Work wasn't done at noon. There was no one in the shop to finish it up because the whole shop closes at noon for an hour so even if they are 5 minutes away from being done the customer gets to wait another hour. I realize auto repair doesn't always go as expected but...

Response from the owner Replied: We sincerely apologize for the poor communication we demonstrated during your service appointment. After some investigation, we did learn that our technician did actually work through his lunch break to finish your vehicle and our advisor didn't act quickly enough to alert you to that fact. Regardless of the information, we dropped the ball and need to do a better job of keeping in contact with our customers. We are currently looking at our scheduling process to see how we can get better. Again, we are very sorry for wasting your time.*UPDATE* 8-26-2024 Dane, we would like to know how we failed you in our service department. We normally serve around 1,000 customers per month in service and rarely receive a poor review. If you would feel comfortable sharing your experience, please contact our service manager, John Aarfor at: john.aarfor@valleyimports.com

Read more