Leased a 2021 GLE 350. Took the car in for its first service because we were going on a 4k mile trip. Went down hill from there.On the road with plans to hit Georgia that night to see some friends of ours the next day. Got as far as Kentucky, on I75, from Michigan, the engine oil, overfill warning...
Response from the owner Replied: Mark, your safety and satisfaction are our top priorities, and it's disheartening to hear that we fell short in addressing the issues you encountered during your trip. We apologize for the inconvenience caused by the overfilled oil and the lack of support you received afterward. This is not the level of service we aim to provide to our valued customers.We regret that we were not able to address your concerns in a timely manner and that it took three years to resolve the issue. However, we appreciate you bringing this matter to our attention, and we apologize for any inconvenience or frustration it may have caused. We value your feedback and take it seriously. Should you have any further questions or concerns, please don't hesitate to contact us directly.Best,Kan Dhitrojana - Service Manager - (734) 800-1501