Google Review
- November 19, 2019
In April of 2018 I bought my first Mercedes at this location and was so excited to invest in my first luxury car. I purchased a certified pre-owned GLA 250 and my car was delivered to me in Lansing. When I drove my car around for a few weeks I noticed that my car was driving a bit weird so I brought...
Google Review
- November 17, 2019
Service takes quite awhile but they do a very thorough job and usually give loaner vehicles which takes the pain out of the wait. Sean is top notch as well. He helped us out tremendously whenever we needed it!
Response from the owner Replied: Hi Ian Jester, we are very happy to have provided you with such a positive experience! Thank you for understanding why the wait may have taken up some time. All the best, Mercedes-Benz team
Google Review
- November 17, 2019
Shawn Durham went above and beyond to give me the best service . He did research on what I wanted and found the best price without even my asking - I had previously agreed to a steeper price and hours later he gave me good news that he found a seat repair for half the cost - again, going above and...
Response from the owner Replied: Hello Madelaine, So glad to hear that you had a wonderful experience during your last visit. We will continue to make sure you are taken care of and provide you with the best service. All the best!
Google Review
- November 15, 2019
Great place to go
Google Review
- November 11, 2019
I am a new Mercedes owner, and I had scheduled an appointment for a recent recall of the battery mount. When I made the appointment, I was told the part would be available, and the first available date would be on Veteran's Day for service. I took the day off, and fought the snowy day to get there....
Response from the owner Replied: Hello Hall, Our greatest apologies for the inconvenience that you went through. That is a very frustrating situation to be in and we definitely understand why it would not be a good experience. We have talked to our upper management and we will research the occurrences and make sure to follow back up. All the best!
Google Review
- November 07, 2019
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day! All the best, Mercedes-Benz of Ann Arbor
Google Review
- November 05, 2019
It was my first visit at this location. Shawn helped me with diagnosing the issue. They did an amazing job with a five star customer service. It was a seem-less fix and my car is now back in smooth and excellent condition. Thank you and much appreciated.
Response from the owner Replied: Hi Jawad, we are very happy to have provided you with such a positive experience! Glad to hear that your car is in smooth and excellent condition as well. All the best, Mercedes- Benz of Ann Arbor
Google Review
- November 04, 2019
Francis demonstrated a highly attuned approach toward addressing my questions and concerns. As a first time new car buyer, I would highly suggest him.
Response from the owner Replied: Hi Brad Atherton, thank you so much for your positive review that you had with Francis. All the best, Mercedes-Benz of Ann Arbor
Google Review
- November 02, 2019
My experience with Shawn Durham was excellent. He is professional, efficient and a good communicator.
Response from the owner Replied: Thank you again for taking the time to let us know about your experience with Shawn! We promise to continue the top notch service.
Google Review
- October 31, 2019
Google Review
- October 31, 2019
Excellent service advisor, Shawn Durham, and service dept. Shawn is up front about the cost and time it will take to do the service or repair. No reoccurring issues w any service I've received. Very good experience with Shawn and his service dept.
Response from the owner Replied: Hi Chad Densteadt, we are very happy to have provided you with such a positive experience! Thank for taking the time to letting us know! All the very Best! Mercedes-Benz of Ann Arbor
Google Review
- October 30, 2019
With our less than common vehicle for this area of Michigan, finding a trustworthy and skilled repair shop is not easy; especially given our distance from all M-B dealership's.... Shawn makes all these aforementioned concerns a non-issue by handling our needs in a very professional manner and treats...
Response from the owner Replied: Hi Steven Bearden, thank you for taking the time to leave a review for us at Mercedes-Benz of Ann Arbor. We're happy we could meet your expectations! It definitely is comforting to know that you can depend on us though you drive from a long distance. Thank you, Mercedes-Benz of Ann Arbor team
Google Review
- October 27, 2019
The service department is the best in the entire region !
Response from the owner Replied: Mark Bellino, that is an incredible review and so wonderful to hear. Thank you for taking the time to writing this review. All the best, Mercedes-Benz of Ann Arbor team!
Google Review
- October 27, 2019
Shawn make my visit easy and always has everything ready when I arrive. He keeps me informed and works hard to see that everything that needs to get done is done right the first time. We are on our third Mercedes and with Shawn great customer services it will by no means be our last.
Response from the owner Replied: Coach42146, thank you for your kind words and this wonderful review! It is great to know that Shawn provides the best service for you. All the best, Mercedes-Benz of Ann Arbor team!
Google Review
- October 26, 2019
Shawn is always very attentive to the issues regarding service on our Mercedes - Benz E 550. We do not take our vehicle anywhere else for service. He truly cares about his customers.
Response from the owner Replied: We're so happy we were able to help you out! Shawn and our team is always ready to help assist with your services. Thank you for the wonderful review. Mercedes-Benz of Ann Arbor Team
Google Review
- October 24, 2019
Response from the owner Replied: Hello Mike ! Thank you for the 5 star! We appreciate your feedback.
Google Review
- October 24, 2019
Very disappointed . Trying to get my tire insurance refund its been more then 2 months . Their finance manager never ever pick call never ever respond back . Left at least 20 voicemail from last 2 month only respond 2 time and still waiting for them
Response from the owner Replied: Hi Kirandeep Dhaliwal, we regret to hear that your recent experience was anything less than exceptional. We understand the frustration of not getting the information you needed within the appropriate time. However, we submitted your request and it does typically take 2 months to receive the information requested. We are more than happy to follow-up with your request. All the best, Mercedes-Benz of Ann Arbor team!
Google Review
- October 24, 2019
I purchased a car out-of-state for the first time using Francis Nwankwo and Mercedes of Ann Arbor. Francis was patient, thorough and friendly throughout the entire process. He put my mind at ease that all the arrangements would be handled carefully and correctly and he came through. Francis was a...
Response from the owner Replied: Jamie Zamoff, your wonderful feedback and rating mean a lot to us. Francis is an extremely gracious and thorough team member. Always going above and beyond to make sure he has done the right thing. Thank you again ! Mercedes-Benz of Ann Arbor team !
Google Review
- October 24, 2019
Shawn Durham is obviously a man who loves his job as a service advisor at Mercedes-Benz of Ann Arbor. We have been taking our two cars to him for some time and cannot imagine going anywhere else because of the people there and Shawn in particular. His energy and knowledge are impressive. Jim...
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We are proud to say that is the constant feedback we get from our team and especially Shawn. We look froward to servicing you in the future. All the best, Mercedes- Benz of Ann Arbor team
Google Review
- October 23, 2019
We made an appointment for service and couldn't get it in for over a week and then when we did take it in at our scheduled appointment , we called 2 days later and they haven't touched it! We have tried several times to check on buying a new Mercedes and the sales staff was rude! I'm done with...
Response from the owner Replied: Hello Terri- Firstly, I would like to give my greatest acknowledgments of the experience you had at your last visit. We never want any person(s) who walks through our dealership to not have the very best. It is simply the golden rule! Secondly, we are determined to providing the highest quality service to all of our guests. If for any delays, it would have been based on the diagnoses of the vehicle and the proper service that needed to be completed on your vehicle (other appointments, ordering parts, etc). As a Suburban Collection, we are determined to making your life easier and maintaining world-class facilities to better serve you. If you feel that any of our team member was rude, we would appreciate more information to be able to delve into what occurred. We hope to then gain your loyalty back with Mercedes-Benz of Ann Arbor. Please feel free to reach out! Mercedes-Benz of Ann Arbor team
Google Review
- October 21, 2019
Shawn Durham at Mercedes-Benz of Ann Arbor is always great to work with! He always gets the car done quickly and accurately. I stopped by recently for a tail light replacement and he did this in under 5 minutes, I really appreciate the speed and high quality customer service he provides.
Response from the owner Replied: Hello Hayley! Firstly, thank you for taking the time to submit a review. Secondly, we are extremely lucky to say that Shawn is part of our team and was able to complete your service request in under 5 minutes. Please reach out to us anytime you have any service needs or general questions about our vehicles. All the best, Mercedes-Benz of Ann Arbor team
Google Review
- October 21, 2019
MBAA has always taken very good care of me. On the sales side Evan Gerhardt has always treated me fairly and worked to meet my needs even if I have been difficult. On the service side they work as hard. I typically work with Shawn Durham and he always goes out of his way to deliver excellent service...
Response from the owner Replied: DL Mark- Thank you so very much for the wonderful review you have left for our team members. We undoubtedly focus on making your Mercedes-Benz experience the very best every time you step foot into our dealership! Please share the experience with your family and friends. All the very best!
Google Review
- October 20, 2019
Response from the owner Replied: Thank you for the 5 star! Mercedes-Benz of Ann Arbor
Google Review
- October 18, 2019
They did 4 year check up on my Smartie, Tim suggested and recommended us with courtesy ride to a great place for breakfast and pick up. Customer Service and Service Dept. top notch!!
Response from the owner Replied: Hello Katie ! We are always here for you and if you ever need a ride while you are getting your service. Thank you for taking the time to let us know of the experience. Thank you!
Google Review
- October 16, 2019
Response from the owner Replied: Thank you for the 5 star! We are happy to know we provided excellent service.
Google Review
- October 16, 2019
Friendly service. Eric listened to what I was looking for and made car buying so easy!!
Response from the owner Replied: Dawn- Thank you so very much for the wonderful survey. We are happy to know that you enjoyed your car shopping experience. Thank you again, Mercedes- Benz Team
Google Review
- October 14, 2019
I have experienced excellent service at Mercedes Benz of Ann Arbor. My husband and I have had both of our vehicles serviced here. Thank you Shawn Durham for taking great care of my Mercedes.Barb
Response from the owner Replied: Hello Barb! We are so very great full for the wonderful review based on the experience you had. We continue to dedicate our service to you. All the best, Mercedes-Benz of Ann Arbor team
Cars.com Review
- October 08, 2019
The installation of a new hood ornament was speedy and a generally easy and pleasant operation, due to the service associate Shawn Durham. It is always a tremendous pleasure to do business with him.
Mercedes-Benz of Ann Arbor Replied: James- Thank you for the positive review. We are always here and ready to help with your future services. Please pass along the wonderful experience to all of your friends! Thank you, Mercedes-Benz of Ann Arbor
Google Review
- October 08, 2019
This my third coupe (E400 , now E450) WOW sooo beautiful!! Eric Gajda is my sales specialist who found me just the right one! When I first came in I wasnt quite sure of their choices available with colors and options I preferred, so decided to look further. It wasnt long and he asked me to come...
Response from the owner Replied: Hello Sarah! Thank you so much for taking the time to express the wonderful experience you had with Eric. In times when it is difficult finding the right Mercedes-Benz and colors, we have our knowledgeable team members like Eric to make it a smooth process. We appreciate your loyalty with our dealership and look forward to continuing our service. All the very best, Mercedes -Benz team
Google Review
- October 08, 2019
This my third coupe (E400 , now E450) WOW sooo beautiful!! Eric Gajda is my sales specialist who found me just the right one! When I first came in I wasnt quite sure of their choices available with colors and options I preferred, so decided to look further. It wasnt long and he asked me to come...
Google Review
- October 07, 2019
Great people to deal with.
Response from the owner Replied: Eric Mizga, we are glad we could help! We are here for you anytime.
Google Review
- October 07, 2019
Great people to deal with.
Response from the owner Replied: Eric Mizga, we are glad we could help! We are here for you anytime.
Google Review
- October 05, 2019
Service at Ann Arbor MB is always excellent. They do their best to make the customer happy. If every business provided service like this it would be a perfect world!Special appreciation for Service Advisor Shawn Durham. He is a super excellent service advisor. He keeps us informed of progress on our...
Response from the owner Replied: John, thanks for the positive feedback! We are so happy to hear that you had an excellent experience with our Mercedes dealership!
Google Review
- October 03, 2019
Response from the owner Replied: Thank you for the 5 star review ! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 02, 2019
Google Review
- October 01, 2019
Response from the owner Replied: Stephen Seder, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ann Arbor.
Google Review
- October 01, 2019
Awesome place to get service completed. Shawn Durham the best in the business. He always goes above and beyond to make sure I have a great experience when I'm there and treats me like family. Even if I come in for something small like a fluid top off he personally takes care of it right there in the...
Google Review
- October 01, 2019
Shawn is simply the best at his job! Always ready to go the extra mile for his customers. Cant say enough about his integrity and efficiency and love stopping by to get service on my car.
Response from the owner Replied: Hi Rubin Chandok, thank you so much for your positive comments about Mercedes-Benz of Ann Arbor!
Google Review
- October 01, 2019
Excellent customer service and friendly staff! They exceeded my expectations and it was overall the best experience I've had with buying a car. 5 stars!
Google Review
- October 01, 2019
Shawn Durham is a great advisor. He was very helpful and definitely knows what he is talking about! I would highly recommend working with him!!
Google Review
- October 01, 2019
My experience with Mike Hurley was excellent . Mike , is very professional & listens to what his customer wants and he delivers on his customers expectations . I would definitely recommend Mike to my friends and family .
Google Review
- October 01, 2019
I worked with Eric Gajda to purchase my GLE 350. From my first visit Eric was professional and made me comfortable that my vehicle was the right one for me. He didn't pressure but was available when I had questions. I would work with him again in a heartbeat.
Google Review
- October 01, 2019
Great experience every time! I work with Sean a lot and he is always helpful and knowledgeable.
Response from the owner Replied: Stacy Jian, thank you for your kind words and this wonderful review!
Google Review
- October 01, 2019
I had a wheel bearing replaced on a Saturday vut still had the same noise when i left the servuce department.i called and explained that there was still noise from the bearing drivers side.the service department tells me they replaced the bearing but i dont think they did.i took it in to get rge...
Response from the owner Replied: Good morning, SP. We are disappointed to learn of your service experience. We welcome the opportunity to discuss your concerns and work to resolve them. Please contact Bryan Dandurand, General Manager at your convenience. (734)663-3300.
Google Review
- October 01, 2019
My experience with Mike Hurley was excellent . Mike , is very professional & listens to what his customer wants and he delivers on his customers expectations . I would definitely recommend Mike to my friends and family .
Response from the owner Replied: Hello ! We are so happy to hear that your experience with Mickey was excellent! And look forward to all the friends and family members you will refer. All the best ! Mercedes-Benz Team
Google Review
- September 30, 2019
Google Review
- September 30, 2019
Google Review
- September 29, 2019
Google Review
- September 28, 2019
Google Review
- September 27, 2019
I worked with Eric Gajda to purchase my GLE 350. From my first visit Eric was professional and made me comfortable that my vehicle was the right one for me. He didn't pressure but was available when I had questions. I would work with him again in a heartbeat.
Google Review
- September 27, 2019
Awesome place to get service completed. Shawn Durham the best in the business. He always goes above and beyond to make sure I have a great experience when I'm there and treats me like family. Even if I come in for something small like a fluid top off he personally takes care of it right there in the...
Google Review
- September 27, 2019
Shawn Durham is a great advisor. He was very helpful and definitely knows what he is talking about! I would highly recommend working with him!!
Google Review
- September 27, 2019
Excellent customer service and friendly staff! They exceeded my expectations and it was overall the best experience I've had with buying a car. 5 stars!
Google Review
- September 27, 2019
Google Review
- September 27, 2019
I had a wheel bearing replaced on a Saturday vut still had the same noise when i left the servuce department.i called and explained that there was still noise from the bearing drivers side.the service department tells me they replaced the bearing but i dont think they did.i took it in to get rge...
Response from the owner Replied: Good morning, SP. We are disappointed to learn of your service experience. We welcome the opportunity to discuss your concerns and work to resolve them. Please contact Bryan Dandurand, General Manager at your convenience. (734)663-3300.
Google Review
- September 26, 2019
Great experience every time! I work with Sean a lot and he is always helpful and knowledgeable.
Response from the owner Replied: Stacy Jian, thank you for your kind words and this wonderful review!
Google Review
- September 26, 2019
Shawn is simply the best at his job! Always ready to go the extra mile for his customers. Cant say enough about his integrity and efficiency and love stopping by to get service on my car.
Response from the owner Replied: Hi Rubin Chandok, thank you so much for your positive comments about Mercedes-Benz of Ann Arbor!
Google Review
- September 25, 2019
Response from the owner Replied: Stephen Seder, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ann Arbor.
Google Review
- September 24, 2019
Eric has gone above and beyond helping to diagnose the cracking noise coming out of my sound system. The problem was finally resolved by replacing Bluetooth antenna. He is very professional and knowledgeable in all aspects of the car and was able to answer all of my questions. Highly recommend!
Google Review
- September 24, 2019
I purchased my GLC300 from Francis. He is very helpful and tries to do everything to help you. If you need a Mercedes, try to come to Ann Arbor dealer and talk to Francis.
Google Review
- September 24, 2019
Evan was a pleasure to work with. I strongly recommend going through him.
Google Review
- September 24, 2019
If I could give 0 stats I would. This dealerships service department lies about prices over the phone and then when service department is done charge something else. This has happened to me twice. Don't trust anyone here, as they are snakes. I attempted to contact both service and general manager to...
Response from the owner Replied: Mr. Fortlage, I left a message for you regarding your experience and welcome the opportunity to discuss your concerns. Please call (734)663-3300. I look forward to speaking with you soon. Bryan Dandurand General Manager
Google Review
- September 24, 2019
Evan is knowledgeable, enthusiastic, honest, and very customer-centered. I've never leased a car from the same person twice...until now with Evan!
Google Review
- September 24, 2019
Very professional and knowledgeable about the GLC300 I was interested in.
Google Review
- September 24, 2019
Very professional and knowledgeable about the GLC300 I was interested in.
Google Review
- September 24, 2019
I purchased my GLC300 from Francis. He is very helpful and tries to do everything to help you. If you need a Mercedes, try to come to Ann Arbor dealer and talk to Francis.
Google Review
- September 23, 2019
Evan was a pleasure to work with. I strongly recommend going through him.
Google Review
- September 19, 2019
If I could give 0 stats I would. This dealerships service department lies about prices over the phone and then when service department is done charge something else. This has happened to me twice. Don't trust anyone here, as they are snakes. I attempted to contact both service and general manager to...
Response from the owner Replied: Mr. Fortlage, I left a message for you regarding your experience and welcome the opportunity to discuss your concerns. Please call (734)663-3300. I look forward to speaking with you soon. Bryan Dandurand General Manager
Yelp Review
- September 19, 2019
Mercedes Benz of Ann arbor has the worst customer service I have experienced in a long time. They absolutely do not care about the customer. They lie about prices and use deceptive tactics. Go anywhere else.
Google Review
- September 18, 2019
Eric has gone above and beyond helping to diagnose the cracking noise coming out of my sound system. The problem was finally resolved by replacing Bluetooth antenna. He is very professional and knowledgeable in all aspects of the car and was able to answer all of my questions. Highly recommend!
Google Review
- September 17, 2019
Eric and the entire staff are genuine people. They will always do their best to resolve any issues.
Google Review
- September 17, 2019
Eric and the entire staff are genuine people. They will always do their best to resolve any issues.
Google Review
- September 08, 2019
Response from the owner Replied: Hello Bharat, thank you for taking the time to give us such a great review! Have a great rest of your day!
Google Review
- September 08, 2019
I went out of my way to buy here. Found it a frustrating experience. I got better customer oriented staff and more organized service for my Ford. They would be well served to do customer service and product knowledge training with their staff.
Response from the owner Replied: Mr. Robertson, I am following up regarding your recent experience. It is my understanding your vehicle was returned to you this afternoon. Please let us know how we did, when you have the time. Thank you again for your business! Sincerely, Your Mercedes-Benz of Ann Arbor team
Google Review
- September 07, 2019
Yelp Review
- August 29, 2019
I have nothing but good things to say about Francis Nwankwo, my salesman! In fact the dealership, as whole gets my highest recommendation. Will go back there again!
Yelp Review
- August 19, 2019
We had an outstanding experience when we bought our car. Francis was so helpful and made it so easy for us to decide which car to purchase .. it was very nice to Know that there is still people like Francis who is very convincing to sell in his own way but not putting pressure on his customers He...
Google Review
- August 16, 2019
I went out of my way to buy here. Found it a frustrating experience. I got better customer oriented staff and more organized service for my Ford. They would be well served to do customer service and product knowledge training with their staff.
Response from the owner Replied: Mr. Robertson, I am following up regarding your recent experience. It is my understanding your vehicle was returned to you this afternoon. Please let us know how we did, when you have the time. Thank you again for your business! Sincerely, Your Mercedes-Benz of Ann Arbor team
Google Review
- August 15, 2019
Response from the owner Replied: Hello Bharat, thank you for taking the time to give us such a great review! Have a great rest of your day!
Google Review
- August 08, 2019
Always professional, efficient and courteous with first class service that is personalized for each customer and vehicle. An extra thank you to Michael Cizewski and Team in the Service Dept for attention to my much loved Smart For Two Cabriolet.
Response from the owner Replied: Katharina, we really appreciate your positive review!
Google Review
- August 08, 2019
I've been leasing Mercedes Benz vehicles for the last 10+ years and have never encountered a more unprofessional service team. My lease states that I'm required to service my vehicle at an authorized dealership. When I attempted to come in to repair my flat tire ,the manager (Matt) , said I would be...
Response from the owner Replied: Suphian, thank you for the high star rating!
Google Review
- August 08, 2019
The employees at Mercedes Benz are always friendly, professional, and all my service needs are done in a timely manner. Great service department.Thanks
Response from the owner Replied: Hello Patricia, we are so happy to hear our Service Department was able to provide you with a great experience! Thank you for sharing your positive comments!
Google Review
- August 08, 2019
Good place for maintenance and repair. Had pleasant experience with them. Efficient and polite.
Response from the owner Replied: We are so glad to hear you had a great experience with our service department! If there is anything else we can do for you please let us know. Have a great day!
Google Review
- August 08, 2019
Well honestly Mercedes-Benz is the top cars in the world and they need who present them to be top as the brand!! The service people are only scammers at this dealership and they're so lazy to do their job even the cashier are really rude! they're not professional so I'm sorry for Mercedes-Benz those...
Response from the owner Replied: Mike Picasso, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (734) 663-3300 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- August 08, 2019
Took my SLK in for it's "B" Service. In less than two hours the service was completed, car washed and vcuumed, paid the bill, and on our way for the rest of our day.If you elect to wait for the service to be completed, they have a comfortable waiting area with a TV and refreshments.
Response from the owner Replied: Hello Richard, we are so happy to hear you had a great experience with our service department! Thank you for the positive review, we always enjoy hearing from our guests!
Google Review
- August 08, 2019
Very poor services, they had ride and they refused to provide. They lie to sell vehicle and Manager is also not good/ helpful.
Response from the owner Replied: It's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (734) 663-3300 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- August 07, 2019
Response from the owner Replied: Hi Jorge, thank you for the positive review! We always love hearing great feedback!
Google Review
- August 06, 2019
Always professional, efficient and courteous with first class service that is personalized for each customer and vehicle. An extra thank you to Michael Cizewski and Team in the Service Dept for attention to my much loved Smart For Two Cabriolet.
Response from the owner Replied: Katharina, we really appreciate your positive review!
Google Review
- August 05, 2019
The employees at Mercedes Benz are always friendly, professional, and all my service needs are done in a timely manner. Great service department.Thanks
Response from the owner Replied: Hello Patricia, we are so happy to hear our Service Department was able to provide you with a great experience! Thank you for sharing your positive comments!
Google Review
- August 03, 2019
Took my SLK in for it's "B" Service. In less than two hours the service was completed, car washed and vcuumed, paid the bill, and on our way for the rest of our day.If you elect to wait for the service to be completed, they have a comfortable waiting area with a TV and refreshments.
Response from the owner Replied: Hello Richard, we are so happy to hear you had a great experience with our service department! Thank you for the positive review, we always enjoy hearing from our guests!
Google Review
- August 03, 2019
Response from the owner Replied: Hi Keena, thank you for taking the time to give us such a great review!
Google Review
- August 02, 2019
Response from the owner Replied: Hi Barb, thank you for the positive review!
Google Review
- August 02, 2019
I've been leasing Mercedes Benz vehicles for the last 10+ years and have never encountered a more unprofessional service team. My lease states that I'm required to service my vehicle at an authorized dealership. When I attempted to come in to repair my flat tire ,the manager (Matt) , said I would be...
Response from the owner Replied: Suphian, Our team makes every effort to accommodate all of our guests. Unfortunately when you contacted us shortly after service hours the other day, we didnt have a loaner immediately available. Being that you had an issue with your tire, expressed your concern about driving on it, and our service department was closed at the time, we suggested another repair shop as a temporary solution for you. I understand we were able to repair your tire at our dealership yesterday, and you picked up your vehicle yesterday. We welcome an opportunity to discuss this further if you wish. Have a great weekend.
Google Review
- August 01, 2019
Took my SLK in for it's "B" Service. In less than two hours the service was completed, car washed and vcuumed, paid the bill, and on way for the rest of our day.If you elect to wait for the service to be completed, they have a comfortable waiting area with a TV and refreshments.
Response from the owner Replied: Hello Richard, we are so happy to hear you had a great experience with our service department! Thank you for the positive review, we always enjoy hearing from our guests!
Google Review
- July 26, 2019
Good place for maintenance and repair. Had pleasant experience with them. Efficient and polite.
Response from the owner Replied: We are so glad to hear you had a great experience with our service department! If there is anything else we can do for you please let us know. Have a great day!
Google Review
- July 25, 2019
Well honestly Mercedes-Benz is the top cars in the world and they need who present them to be top as the brand!! The service people are only scammers at this dealership and they're so lazy to do their job even the cashier are really rude! they're not professional so I'm sorry for Mercedes-Benz those...
Response from the owner Replied: Mike Picasso, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (734) 663-3300 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- July 23, 2019
Response from the owner Replied: Adam, thank you for your review of our dealership!
Google Review
- July 13, 2019
My experience with the Finance & Service at this dealer was terrible. My wife and I bought out our leased 2015 ML350 in 2017 and the finance representative promoted me a discounted maintenance plan for 30K & 40K service. In 2018, we brought the vehicle in for the 30K service and been told that there...
Response from the owner Replied: We are disappointed to hear that you did not have a more positive experience with us at Mercedes-Benz of Ann Arbor. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (734) 663-3300. We look forward to hearing from you.
Google Review
- July 12, 2019
Very poor services, they had ride and they refused to provide. They lie to sell vehicle and Manager is also not good/ helpful.
Response from the owner Replied: It's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (734) 663-3300 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- July 08, 2019
Shawn, you certainly have a way with people. You have a personable way that makes me confident that you're taking every care with my vehicle AND that you appreciate my business. I have never had a bad experience with you. You consistently strive for excellence. Thanks Shawn
Response from the owner Replied: Dj Mick, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ann Arbor. We hope you have a great day!
Google Review
- July 08, 2019
It was an absolutely awful experience. The employees that I came in contact with were extremely disrespectful. I asked how soon they would be able to check my car and Shawn said one and a half days. I waited two days and called the dealer on the third day of waiting, firstly, it took a couple of...
Response from the owner Replied: Hi Moana T., we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (734) 663-3300. We look forward to hearing from you.
Google Review
- July 08, 2019
Ive been coming to this dealership for 4 years. Every year the customer services quality decreases. I came in today for a service B. When you have a service performed on your car they wash your car inside and out. The car wash performed was horrible. The car mats in the front were soaking wet and...
Response from the owner Replied: Sabrena Carter, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to our service manager, Matt Davis, at (734) 663-3300 when you can so we can address this situation directly. Thank you and have a great day.
Google Review
- June 25, 2019
It was an absolutely awful experience. The employees that I came in contact with were extremely disrespectful. I asked how soon they would be able to check my car and Shawn said one and a half days. I waited two days and called the dealer on the third day of waiting, firstly, it took a couple of...
Response from the owner Replied: Hi Moana T., we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (734) 663-3300. We look forward to hearing from you.
Google Review
- June 24, 2019
It was an absolutely awful experience. The employees that I came in contact with were extremely disrespectful. I asked how soon they would be able to check my car and Shawn said one and a half days. I waited two days and called the dealer on the third day of waiting, firstly, it took a couple of...
Response from the owner Replied: Hi Moana T., we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (734) 663-3300. We look forward to hearing from you.
Google Review
- June 21, 2019
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- June 13, 2019
Ive been coming to this dealership for 4 years. Every year the customer services quality decreases. I came in today for a service B. When you have a service performed on your car they wash your car inside and out. The car wash performed was horrible. The car mats in the front were soaking wet and...
Response from the owner Replied: Sabrena Carter, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to our service manager, Matt Davis, at (734) 663-3300 when you can so we can address this situation directly. Thank you and have a great day.
Yelp Review
- June 12, 2019
While traveling through Ann Arbor, I got a flat tire. The service team was so friendly and was able to put a new tire on my GLC. Thank you for making me feel welcome and helping me get back on the road.
Google Review
- June 10, 2019
Shawn, you certainly have a way with people. You have a personable way that makes me confident that you're taking every care with my vehicle AND that you appreciate my business. I have never had a bad experience with you. You consistently strive for excellence. Thanks Shawn
Response from the owner Replied: Dj Mick, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ann Arbor. We hope you have a great day!
Google Review
- June 08, 2019
Great experience and excellent service.
Response from the owner Replied: Hi Ronan O'Neill, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- June 08, 2019
Not happy with service
Response from the owner Replied: Cookie B., we're disappointed to hear of the negative experience you had at our location. Please give us a call if you wish to discuss further. (734)663-3300. One of our managers would be happy to assist.
Google Review
- June 08, 2019
We were looking for a killer CPO deal on a new generation E-Class. There weren't many of them around as CPO yet, and we missed a good period of time to buy them. So when we finally became serious and found a fairly good match at Ann Arbor, we were pretty happy with the prospect that we may not...
Response from the owner Replied: Long Ying, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor! If there is anything we can help you with in the future, we would be more than happy to assist! Enjoy your first Mercedes-Benz that you have waited so patiently for! Until the next time we meet, take care!
Google Review
- June 08, 2019
I took my car in for repair. Shawn in the service department was absolutely wonderful. He took care of all of my needs, answered all my questions, and made everything seamless. My car repairs were completed very timely. I was so impressed with Shawn, the dealership, and the superb service I...
Response from the owner Replied: Hi Cheryl Decker, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- June 08, 2019
I had the pleasure of working with Dan Tolly in the sale department over a three week period. His high level of customer service is second to none! Dan worked tirelessly to find the best deals possible without unnecessary pressure. He is very knowledgeable of the Mercedes-Benz brand and...
Response from the owner Replied: Hi Charles, thank you for your kind review; we are happy to pass along your comments to Dan! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- June 08, 2019
Do not order parts from this dealer. They will change your order without notifying or asking you for permission, then refuse to pay return shipping on parts you did not order, while being rude about it. Awful service, had to file a billing dispute.
Response from the owner Replied: Hi Andrew Yapp, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing to give us another chance, please reach out to us at (734) 663-3300 to speak to our manager directly.
Google Review
- June 08, 2019
Great. A lot of professionalismThanks
Response from the owner Replied: Goan Transport, we are so pleased you enjoyed your visit to Mercedes-Benz of Ann Arbor! We hope you have a great day!
Yelp Review
- June 08, 2019
This is THE BEST car dealership ever!!! We have have had countless Mercedes and have had nothing but amazing service! Evan have found us outstanding used vehicles. We have never had anything but wonderful cars that run and run. I have 227,000 on mine and it keeps on going. My husband and all of our...
Google Review
- June 07, 2019
I took my car in for repair. Shawn in the service department was absolutely wonderful. He took care of all of my needs, answered all my questions, and made everything seamless. My car repairs were completed very timely. I was so impressed with Shawn, the dealership, and the superb service I...
Response from the owner Replied: Hi Cheryl Decker, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- June 06, 2019
Response from the owner Replied: Danielle Thompson, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (734) 663-3300. We look forward to hearing from you.
Yelp Review
- June 06, 2019
DO NOT BRING YOUR CAR HERE FOR ANY SERVICE ! This place extremely unprofessional. Better to go to another location than be scammed by this place. Every person in service including the manager and director are extremely unprofessional. You'll never get any clear answers. You never know what they do...
Representative Replied: Melat - thank you for bringing this situation to our attention. The details you provided have been forwarded to our Retail Operations Manager, Bryan Dandurand to address with the team.
Google Review
- June 04, 2019
I had the pleasure of working with Dan Tolly in the sale department over a three week period. His high level of customer service is second to none! Dan worked tirelessly to find the best deals possible without unnecessary pressure. He is very knowledgeable of the Mercedes-Benz brand and...
Response from the owner Replied: Hi Charles, thank you for your kind review; we are happy to pass along your comments to Dan! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cars.com Review
- June 03, 2019
Drop S550 for repair over a week and half ago, never contact me on any update, I always have to call them then leave message and wait for return call. Claim they order parts but dont know when they will arrive, or how long the body repairs will take. Shaun even told me there are plenty of other...
Mercedes-Benz of Ann Arbor Replied: Michael, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to us at (734) 663-3300 to discuss this further with our service manager.
Google Review
- June 03, 2019
Response from the owner Replied: We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
Google Review
- June 02, 2019
We were looking for a killer CPO deal on a new generation E-Class. There weren't many of them around as CPO yet, and we missed a good period of time to buy them. So when we finally became serious and found a fairly good match at Ann Arbor, we were pretty happy with the prospect that we may not...
Response from the owner Replied: Long Ying, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor! If there is anything we can help you with in the future, we would be more than happy to assist! Enjoy your first Mercedes-Benz that you have waited so patiently for! Until the next time we meet, take care!
Yelp Review
- May 31, 2019
I hate to write this review, but it's extremely accurate. I've been a customer of this dealer for two previous purchases, and now a third Mercedes with them. I asked my salesman to find me a 2019 S560 with the exact equipment I had in my 2015 S550 except 20" tires. He said he found a car that had...
Google Review
- May 29, 2019
Evan is knowledgeable, enthusiastic, honest, and very customer-centered. I've never leased a car from the same person twice...until now with Evan!
Response from the owner Replied: Hi Paul Grant, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- May 21, 2019
Great experience and excellent service.
Response from the owner Replied: Hi Ronan O'Neill, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- May 20, 2019
Do not order parts from this dealer. They will change your order without notifying or asking you for permission, then refuse to pay return shipping on parts you did not order, while being rude about it. Awful service, had to file a billing dispute.
Response from the owner Replied: Hi Andrew Yapp, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing to give us another chance, please reach out to us at (734) 663-3300 to speak to our manager directly.
Yelp Review
- May 20, 2019
Do not order parts from this dealer. They will change your order without notifying or asking you for permission, then refuse to pay return shipping on parts you did not order, while being rude about it. Awful service, had to file a billing dispute.
Google Review
- May 17, 2019
Not happy with service
Response from the owner Replied: Cookie B., we're disappointed to hear of the negative experience you had at our location. Please give us a call if you wish to discuss further. (734)663-3300. One of our managers would be happy to assist.
Google Review
- May 15, 2019
Great. A lot of professionalismThanks
Response from the owner Replied: Goan Transport, we are so pleased you enjoyed your visit to Mercedes-Benz of Ann Arbor! We hope you have a great day!
Google Review
- May 14, 2019
Response from the owner Replied: We are very happy to have provided you with such a positive experience! Thank you for the great review and have a fantastic day!
Yelp Review
- May 10, 2019
Professional and knowledgeable sales team to great service care team. They are willing to find the car you have been searching for.
Google Review
- May 08, 2019
I purchased a vehicle (from Francis Nwankwo) and couldn't be happier. Having just recently been in an accident, he was happy to work with both my father and myself (as I was able). The sales process was simple, the vehicle was very carefully detailed and prepared, and it was a pleasure speaking with...
Response from the owner Replied: Dylan Imre, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ann Arbor. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- May 08, 2019
Christianna Armstrong was my sales person. I have had horrible, horrible experiences with high end car dealers consistently over the past 10 years, from Lansing to Grand Rapids to Detroit from Porsche to Mercedes to BMW and even Ferrari. One even took a purchase deposit, promising to deliver my...
Response from the owner Replied: Hi James, we are very happy to have provided you with such a positive experience, especially after all the trouble you have been through in the past! Feel free to reach out to us if you need anything. Have a wonderful day!
Google Review
- May 08, 2019
If you want a dealership that cares about you as a customer or your car, I'd suggest looking elsewhere. I really regret taking my car there for service.
Response from the owner Replied: We are disappointed to learn of your experience here at Mercedes-Benz of Ann Arbor, but will take this opportunity to improve. We would like to work towards a resolution, so if you are willing, please reach out to us at (734) 663-3300 to discuss this further.
Google Review
- May 08, 2019
Had a great buying experience here! Great staff too!!
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- May 06, 2019
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- May 02, 2019
If you want a dealership that cares about you as a customer or your car, I'd suggest looking elsewhere. I really regret taking my car there for service.
Response from the owner Replied: We are disappointed to learn of your experience here at Mercedes-Benz of Ann Arbor, but will take this opportunity to improve. We would like to work towards a resolution, so if you are willing, please reach out to us at (734) 663-3300 to discuss this further.
Google Review
- May 01, 2019
Christianna Armstrong was my sales person. I have had horrible, horrible experiences with high end car dealers consistently over the past 10 years, from Lansing to Grand Rapids to Detroit from Porsche to Mercedes to BMW and even Ferrari. One even took a purchase deposit, promising to deliver my...
Response from the owner Replied: Hi James, we are very happy to have provided you with such a positive experience, especially after all the trouble you have been through in the past! Feel free to reach out to us if you need anything. Have a wonderful day!
Google Review
- April 22, 2019
Horrible experience. Don't waste your time here! Don't go to Benz of Bloomfield either as they suck as well.
Google Review
- April 17, 2019
I purchased a vehicle (from Francis Nwankwo) and couldn't be happier. Having just recently been in an accident, he was happy to work with both my father and myself (as I was able). The sales process was simple, the vehicle was very carefully detailed and prepared, and it was a pleasure speaking with...
Response from the owner Replied: Dylan Imre, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ann Arbor. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- April 17, 2019
Had a great buying experience here! Great staff too!!
Response from the owner Replied: We appreciate your positive review about your recent experience with us!
Google Review
- April 13, 2019
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Yelp Review
- April 13, 2019
Poor customer service. Their services department is rude and hardly lifts a finger to help in assisting you. It's worth driving to Novi for a better experience.
Google Review
- April 08, 2019
The staff was very friendly and professional. The service was great. I would rather drive to Ann Arbor for better customer service than go to the one in Okemos, which is closer to my home just because they are more friendly and professional. The Okemos dealership and service staff act like you are...
Response from the owner Replied: Hi Karma, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Ann Arbor!
Google Review
- March 30, 2019
The staff was very friendly and professional. The service was great. I would rather drive to Ann Arbor for better customer service than go to the one in Okemos, which is closer to my home just because they are more friendly and professional. The Okemos dealership and service staff act like you are...
Response from the owner Replied: Hi Karma, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Ann Arbor!
Google Review
- March 08, 2019
Best of the best!
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope you have a great day!
Google Review
- March 08, 2019
This is the best dealership/ service department by far hands down. Shawn is AMAZING! I had some trouble with our car and Shawn was able to guide me through the process effortlessly plus he is the nicest guy. I love going there because the customer service is fabulous and the service line is...
Response from the owner Replied: Hi Kate Viola, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 08, 2019
This is the third vehicle my family buys from this dealership. Our sales associate this time was Eric. What a pleasant experience that was. Eric is both a great sales person as well as an individual that has deep technical knowledge. He really knows the technical aspect of the product he is...
Response from the owner Replied: Fotios Tsadis, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- March 08, 2019
Great service! No pressure sales consultants.Mr Yamamoto is the person you want to deal with! The new sales manager is very nice as well!
Response from the owner Replied: Hi Abraham Hajar, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- March 08, 2019
Great sales person. After sales service is appreciable. He can get you a very good deal.
Response from the owner Replied: Praveen Ramachandran, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 08, 2019
My interaction with Shawn is always very nice. It makes spending money on repairs not all bad:-)
Response from the owner Replied: Crayton Kidd, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ann Arbor
Google Review
- March 08, 2019
Probably one of the worst dealers on the planet. Never felt compelled to write a bad review before. When trying to buy from them I got lied to about pricing, incentives and availability - end up buying car at another MB dealer. But as they are my local dealer I have used them for service. Every...
Response from the owner Replied: Andrew Dinsdale, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (734) 663-3300 to discuss this further.
Google Review
- March 07, 2019
Probably one of the worst dealers on the planet. Never felt compelled to write a bad review before. When trying to buy from them I got lied to about pricing, incentives and availability - end up buying car at another MB dealer. But as they are my local dealer I have used them for service. Every...
Response from the owner Replied: Andrew Dinsdale, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (734) 663-3300 to discuss this further.
Google Review
- March 06, 2019
Best of the best!
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope you have a great day!
Yelp Review
- March 06, 2019
I had a good experience during my recent pre-owned certified purchase. Christianna Armstrong was my sales agent and she is great to work with; there was no pressure of buying, she is willing, patient and quite knowledgeable. There was a minor issue with the glass roof - a gentle rattling noise. But...
Google Review
- February 28, 2019
This is the best dealership/ service department by far hands down. Shawn is AMAZING! I had some trouble with our car and Shawn was able to guide me through the process effortlessly plus he is the nicest guy. I love going there because the customer service is fabulous and the service line is...
Response from the owner Replied: Hi Kate Viola, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 28, 2019
My interaction with Shawn is always very nice. It makes spending money on repairs not all bad:-)
Response from the owner Replied: Crayton Kidd, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ann Arbor
Google Review
- February 21, 2019
This is the third vehicle my family buys from this dealership. Our sales associate this time was Eric. What a pleasant experience that was. Eric is both a great sales person as well as an individual that has deep technical knowledge. He really knows the technical aspect of the product he is...
Response from the owner Replied: Fotios Tsadis, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- February 19, 2019
Very prompt, professional and courteous.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope you have a great day!
Google Review
- February 15, 2019
Great sales person. After sales service is appreciable. He can get you a very good deal.
Response from the owner Replied: Praveen Ramachandran, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 14, 2019
Great service! No pressure sales consultants.Mr Yamamoto is the person you want to deal with! The new sales manager is very nice as well!
Response from the owner Replied: Hi Abraham Hajar, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- February 14, 2019
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We look forward to your next visit! Take care!
Google Review
- February 08, 2019
Shawn has always been very approachable and tuned in to my sensible service needs. He is the antithesis of the service guy who "up-sells", or pushes a customer to have every conceivable service done. I have a 20 year old Mercedes and trust Shawn to help me sort out what should be done versus what...
Response from the owner Replied: Richard, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- February 08, 2019
My husband and I have never gotten the service from another dealership as we did at Ann Arbor Mercedes. Our salesperson Evan was the best. Nancy was such a sweetheart, and Dan was the man! Thank you so much!William and Laurie Carter
Response from the owner Replied: Laurie, thanks for the positive review. We are glad to hear your service experience with us was nothing short of excellent. We hope to serve you again in the future!
Google Review
- February 08, 2019
The people there are nice and professional. But as costs are pricey, and I find that a single problem with my car requires more that than one visit, as sometimes things are put back together properly
Response from the owner Replied: Ore Nuga, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please contact us at (734) 663-3300 so we can work with you to make this right.
Google Review
- February 08, 2019
Excellent. Good attention to detail and very attentive. Keep up the great service, Shawn!
Response from the owner Replied: Timothy Eric Ponce, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor!
Google Review
- February 08, 2019
Very prompt, professional and courteous.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope you have a great day!
Google Review
- February 07, 2019
Very prompt, professional and courteous.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We hope you have a great day!
Google Review
- February 04, 2019
The people there are nice and professional. But as costs are pricey, and I find that a single problem with my car requires more that than one visit, as sometimes things are put back together properly
Response from the owner Replied: Ore Nuga, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please contact us at (734) 663-3300 so we can work with you to make this right.
Google Review
- January 30, 2019
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- January 24, 2019
Response from the owner Replied: Thank you for the five-star review!
Google Review
- January 22, 2019
Shawn has always been very approachable and tuned in to my sensible service needs. He is the antithesis of the service guy who "up-sells", or pushes a customer to have every conceivable service done. I have a 20 year old Mercedes and trust Shawn to help me sort out what should be done versus what...
Response from the owner Replied: Richard, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yelp Review
- January 22, 2019
Always get service at the dealership Shawn Durham is the professional who insure we get great service each time and always available to answer question Mat is anther professional who makes sure all is done
Representative Replied: Thank you for the wonderful feedback Sam! It's always appreciated to hear that we're doing things the right way. We look forward to your next visit.
Google Review
- January 18, 2019
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- January 16, 2019
Response from the owner Replied: Hi Lasonia Forte, we are very happy to have provided you with such a positive experience!
Google Review
- January 12, 2019
Excellent. Good attention to detail and very attentive. Keep up the great service, Shawn!
Response from the owner Replied: Timothy Eric Ponce, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor!
Google Review
- January 10, 2019
Great sales person. After sales service is appreciable. He can get you a very good deal.
Google Review
- January 08, 2019
Eric was an incredible help and gave exactly what I needed. I knew the car that I wanted going in so Eric didn't bog down the process instead he made sure everything was ready for me as soon as I got there. Buying a car has never been so easy! To top off the excellent help on the purchase side,...
Response from the owner Replied: Ben Kono, we're happy to hear you had such a positive experience with Eric! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ann Arbor
Google Review
- January 08, 2019
I love this dealership. Everyone is friendly and customer oriented. They take care of you and your vehicle. If you have concerns they listen and do what's possible to handle it. If you're no satisfied with something tell them and they do what's possible to make it right. They're prices are also more...
Response from the owner Replied: Beverly Knox, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 08, 2019
Shawn is amazing. Extremely helpful and treats me like family.
Response from the owner Replied: Ronald, thanks for the positive feedback! We're glad to hear that you had a great experience with Shawn!
Google Review
- January 08, 2019
Shawn did an excellent job of not costing me money by identifying main issue with suspension and then fixed a major problem with vehicle leveling system. Great job!
Response from the owner Replied: Thanks for the positive feedback! We're glad to hear that you had a great experience at our dealership!
Google Review
- January 07, 2019
Eric was an incredible help and gave exactly what I needed. I knew the car that I wanted going in so Eric didn't bog down the process instead he made sure everything was ready for me as soon as I got there. Buying a car has never been so easy! To top off the excellent help on the purchase side,...
Response from the owner Replied: Ben Kono, we're happy to hear you had such a positive experience with Eric! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ann Arbor
Google Review
- January 03, 2019
Shawn is amazing. Extremely helpful and treats me like family.
Response from the owner Replied: Ronald, thanks for the positive feedback! We're glad to hear that you had a great experience with Shawn!
Google Review
- January 03, 2019
Shawn did an excellent job of not costing me money by identifying main issue with suspension and then fixed a major problem with vehicle leveling system. Great job!
Response from the owner Replied: Thanks for the positive feedback! We're glad to hear that you had a great experience at our dealership!
Google Review
- December 29, 2018
Response from the owner Replied: Hi! We're so happy we were able to help you out!
Google Review
- December 28, 2018
My husband and I have never gotten the service from another dealership as we did at Ann Arbor Mercedes. Our salesperson Evan was the best. Nancy was such a sweetheart, and Dan was the man! Thank you so much!William and Laurie Carter
Response from the owner Replied: Laurie, thanks for the positive review. We are glad to hear your service experience with us was nothing short of excellent. We hope to serve you again in the future!
Google Review
- December 21, 2018
I love this dealership. Everyone is friendly and customer oriented. They take care of you and your vehicle. If you have concerns they listen and do what's possible to handle it. If you're no satisfied with something tell them and they do what's possible to make it right. They're prices are also more...
Response from the owner Replied: Beverly Knox, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 08, 2018
Car Dealer
Response from the owner Replied: Thanks!
Google Review
- December 08, 2018
Great service department! Appreciate all their help and expertise. Matt and Shawn are the best!
Response from the owner Replied: Thanks for the feedback. We are glad to hear your service experience with us went smoothly. We hope to serve you again in the future.
Google Review
- December 08, 2018
I purchased a used car from Mercedes Benz of Ann Arbor. Before closing on the purchase they assured me that the tires were updated or at least newer. I took my car home, a friend of mine pointed out the rubber cracks on all 4 of the tires and 2 of the tires had bulging. I then took my car back...
Google Review
- December 08, 2018
Mercedes Benz of Ann Arbor calls you within a day and tells you whats wrong with your car and if they can proceed since after all, you made an appointment and have their loaner car.Its been 4 days and still haven't heard anything. no email. no phone callI will keep you posted....Continued. Suburban...
Google Review
- December 03, 2018
Car Dealer
Response from the owner Replied: Thanks!
Yelp Review
- November 29, 2018
This review is 100% based on my interaction with Keith in the parts department.Background: This store is 90 minutes away from me. I called a DIFFERENT Mercedes dealership located 25 minutes away from me prior to. The person I spoke with took forever. Wasnt listening to what I was trying to say, and...
Representative Replied: Thank you for the wonderful review Megan... we truly appreciate your business and the feedback. We'll be sure to forward the comments to Keith.
Google Review
- November 27, 2018
I purchased a used car from Mercedes Benz of Ann Arbor. Before closing on the purchase they assured me that the tires were updated or at least newer. I took my car home, a friend of mine pointed out the rubber cracks on all 4 of the tires and 2 of the tires had bulging. I then took my car back...
Google Review
- November 26, 2018
Response from the owner Replied: Earl, thank you!
Google Review
- November 24, 2018