Google Review
- July 08, 2020
If your looking to buy a car from any suburban dealership, be prepared to get hustled. I agreed on a price for a vehicle. They sent me texts confirming price and availability, told them I was on my way to pick it up. First I was told the car was getting paint and to come in the morning. The next...
Response from the owner Replied: Hi Robbie Yassine, we regret to hear that you are displeased with your recent experience with us. We understand the frustration that comes along with missing out on a potential vehicle. The pre-owned market has been quickly moving since dealerships have been re-opened due to Covid-19. Our ethics follow as is: we only will honor a client a particular vehicle based on their appointment and quick urgency of applying a deposit. It is never based on a higher bid. We hope that we can work together and find you another vehicle in the future. All the best, Mercedes-Benz of Ann Arbor
Google Review
- July 03, 2020
Response from the owner Replied: John Sebastian, we are so happy to read such a great review about Mercedes-Benz of Ann Arbor! We are grateful to know that we have gained your loyalty here at Mercedes-Benz of Ann Arbor. All the best, Mercedes-Benz of Ann Arbor
Google Review
- June 29, 2020
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- June 26, 2020
Response from the owner Replied: Mr. Snyder, Thank you for expressing your experience with our Mercedes-Benz team. We allow our team and business to only grow from the feedback our guests provide. However, by the many reviews left from our guests and being a high volume dealership, we take pride in knowing that every day we are committed to providing the best service in every aspect of the visit. Through out the years and with many challenging scenarios our dealership has proven to be the best of the best by placing our clients first. We take pride in the ownership we provide daily to our current , new, and future guests. We wish you all the best, Mercedes-Benz of Ann Arbor team
Google Review
- June 25, 2020
Response from the owner Replied: Tony Steve, thank you for the high star rating!
Google Review
- June 25, 2020
Response from the owner Replied: Nawras Fattala, we are so happy to see another 5 star review. Thank you!
Google Review
- June 18, 2020
Google Review
- June 16, 2020
Response from the owner Replied: Jasmine M., we are so happy to read such a great review about Mercedes-Benz of Ann Arbor! We are committed to making your future experience as positive or even more the next time you are in. Thank you again for leaving the kind review. All the best, Mercedes-Benz of Ann Arbor team
Google Review
- June 10, 2020
Response from the owner Replied: Sasa Ancic, we are are so glad to know that it was the best car buying experience. We plan to make it the best for all your future purchases. Thank you again and please invite your friends/ family to our dealership.
Google Review
- June 08, 2020
Response from the owner Replied: Mahdi Tabra, we are glad we could help! As well thank you for taking the time to completing the review. All the best!
Google Review
- June 08, 2020
Outstanding as always
Response from the owner Replied: Mahdi Tabra, we are glad we could help! As well thank you for taking the time to completing the review. All the best!
Google Review
- June 04, 2020
Response from the owner Replied: Hi Beth M, we appreciate your honest feedback, as we are always looking for ways to improve. As a Suburban dealer, we are constantly finding ways to improve our dealerships and customer service experience. We would be happy to investigate any issues you may had with us during your visit and look forward to working with you in the future. Thank you and all the very best, Mercedes-Benz of Ann Arbor
Google Review
- June 04, 2020
Response from the owner Replied: Hi Geng Pan, we regret to hear that you are displeased with your recent experience with us. We, as a team, always put customer service and safety first. If new wheel rims or tires are needed, we must abide by safety guidelines and provide that information to you. You are always given options on how you would like to proceed. However, we always make sure we provide all options to make sure you are driving a safe vehicle. All the best, Mercedes-Benz of Ann Arbor
Google Review
- June 03, 2020
need painting service.be prepared they tell you your tire and wheel will be broken every year you come here for service.
Response from the owner Replied: Geng Pan, thank you for taking the time to leave us feedback about your experience with us. We are determined everyday to provide the best service to our customers. We are welcoming any additional information on your experience to help us best improve. Please let us know what we can do to turn your experience and gain your loyalty back at Mercedes-Benz of Ann Arbor.
Google Review
- June 03, 2020
I liked this dealership until it became part of Suburban
Response from the owner Replied: Hi Beth M, we appreciate your honest feedback, as we are always looking for ways to improve. As a Suburban dealer, we are constantly finding ways to improve our dealerships and customer service experience. We would be happy to investigate any issues you may had with us during your visit and look forward to working with you in the future. Thank you and all the very best, Mercedes-Benz of Ann Arbor
Google Review
- May 28, 2020
Response from the owner Replied: Hi Margaret Prestler, thank you so much for your positive comments about the experience you had with Eric. We are committed to provide the best service going forward as well. All the very best, Mercedes-Benz Team
Google Review
- May 28, 2020
Response from the owner Replied: Hi Denise Luciani, thank you for taking the time to let us know about your recent experience. We are disappointed to see that it was not a 5 star experience. We always welcome feedback to help us improve. All the very best!
Google Review
- May 28, 2020
Response from the owner Replied: Cameron Hodges, we strive for 100% satisfaction, and it is great to see the 5 star experience at Mercedes-Benz of Ann Arbor.
Google Review
- May 26, 2020
I had Eric Gajda for Salesman and was very pleased with his knowledge and help. I was able to receive my new car at home during pandemic.
Response from the owner Replied: Hi Margaret Prestler, thank you so much for your positive comments about the experience you had with Eric. We are committed to provide the best service going forward as well. All the very best, Mercedes-Benz Team
Google Review
- May 18, 2020
Response from the owner Replied: We appreciate your positive review about your recent experience with us! All the best!
Google Review
- May 18, 2020
Response from the owner Replied: Kelly Jones, it's upsetting to see that your experience was anything but stellar. We are committed to improving by receiving your feedback. Please feel free to reach out to us and providing more information for the experience you had. We would be happy to turn it around for you. All the best, Mercedes-Benz Team
Google Review
- May 11, 2020
Response from the owner Replied: Laurie, thanks for the positive review. We are glad to hear your service experience with us was nothing short of excellent. We hope to serve you again in the future!
Google Review
- May 11, 2020
Google Review
- May 11, 2020
Google Review
- May 11, 2020
Google Review
- May 11, 2020
Google Review
- May 11, 2020
Google Review
- May 11, 2020
Google Review
- April 27, 2020
Great service and very honest. Thanks for your honesty, was scared of any major repairs, they came back and indicated that nothing was wrong with the car even though the engine light was on. The only problem was when the car was recently purchased, and the tires were replaced and the wrong tire...
Google Review
- April 23, 2020
Excellent service and customer support!
Google Review
- April 23, 2020
I found Shawn to be the most helpful service advisor Ive ever encountered at any MB dealership. Ive been a MB client for more than 30 years in Canada, and while on a recent trip to Michigan, I refueled using ethanol instead of diesel. Shawn oversaw the delivery of my vehicle to the dealership and...
Google Review
- April 23, 2020
Great professional staff. Courteous and very helpful.
Google Review
- April 21, 2020
I was very pleased while my car was in for repair . Mike Cizewski went above and beyond to make it a positive experience. I would definitely recommend him and the dealership to anyone in need of excellent service.
Google Review
- April 21, 2020
He was the best, explained everything in detail and did help me out well during my vehicle multi checkpoint visit
Google Review
- April 20, 2020
I have to say that I implicitly trust Shawn with our cars and I appreciate his true dedication to service! We have decided to largely remain with Mercedes because of Shawn and the service department. I drive a lot as Realtor and need to have safe and reliable transportation and I know that I do with...
Google Review
- April 14, 2020
Shawn Durham has been my service advisor at MB of Ann Arbor. He is a very knowledgeable and responsive - I highly recommend him.
Response from the owner Replied: Thanks for the 5-star rating!
Google Review
- April 14, 2020
My overall experience with Shawn when my 2016 Mercedes-Benz GLA was excellent.
Google Review
- April 13, 2020
Very professional and thorough
Response from the owner Replied: Thank you for the 5 star review ! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- April 12, 2020
Excellent service and team work. Very professional team and can be counted on all the time. Everyone in the dealership treat people nicely.
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Response from the owner Replied: Timothy Eric Ponce, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor!
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Google Review
- April 11, 2020
Be aware...
Google Review
- April 11, 2020
Nice and helpful people, highly recommendingUnfortunately Ill adjust my review to two stars regarding unrespectful situation Note: I tried to talked to the general manager couple times but they didnt let me talk with him so I hope he will be able to see my review
Response from the owner Replied: Mohammd, thank you for taking the time to give the high recommendation. We look forward to servicing you in the future. All the best, Mercedes-Benz of Ann Arbor
Google Review
- April 11, 2020
Susie was super helpful, very eager to help and easy to work with!
Google Review
- April 11, 2020
Worked with Suzi Arrow. She was wonderful and extremely helpful. Give her a call.
Google Review
- April 11, 2020
This is for the general manager if he really cares about costumers, I bought a thermostat for my Mercedes witch its has only 46000 miles because the original one failed, after couple days only the new thermostat failed again, I took the vehicle to two certified shops and they did diagnose the car...
Google Review
- April 11, 2020
Mike Cizewski was great to work with and outstanding follow up. We bought our vehicle new, at a different MB dealer, however it was very difficult to get service. Decided to take the vehicle to MB Ann Arbor for service and it was a great decision. Very fast, thorough and professional. All future...
Google Review
- April 11, 2020
Car service was great. Customer service was better. Thanks for buying Girl Scout cookies! Definitely recommend Mike Cizewski for your service needs.
Response from the owner Replied: Timothy Eric Ponce, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor!
Google Review
- April 10, 2020
Google Review
- April 04, 2020
Google Review
- April 04, 2020
Google Review
- April 04, 2020
Mike was very friendly, helpful and knowledgeable. I rate him a 10.
Google Review
- April 02, 2020
I recommend working with Eric!
Google Review
- April 02, 2020
I have to say that I implicitly trust Shawn with our cars and I appreciate his true dedication to service! We have decided to largely remain with Mercedes because of Shawn and the service department. I drive a lot as Realtor and need to have safe and reliable transportation and I know that I do with...
Google Review
- March 13, 2020
Susan was amazing, she had all the information, the car was ready. The documents went smoothly. I felt like family.Thanks too the Mercedes team.
Response from the owner Replied: Tony Johnson, thank you for your kind review; we are happy to pass along your comment. We look forward to assisting you in the future. Thank you, Mercedes- Benz Team
Google Review
- March 11, 2020
Response from the owner Replied: Thank you!
Google Review
- March 11, 2020
Response from the owner Replied: J Fambrough, thank you for your kind review. We plan to provide the best service anytime you are at our dealership. Thank you! All of the best
Google Review
- March 11, 2020
Response from the owner Replied: Corina- It was a pleasure servicing you and your husband. It is clients like you that give us inspiration everyday. Thank you for taking the time out of your busy day to provide a wonderful review. We look forward to seeing you again! Mercedes-Benz of Ann Arbor Team
Google Review
- March 11, 2020
Response from the owner Replied: Hi William Saunders, thank you so much for your positive comments about Mercedes-Benz of Ann Arbor! All the very best to you!
Google Review
- March 11, 2020
Response from the owner Replied: Sandi Lynn, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor!
Google Review
- March 11, 2020
Response from the owner Replied: Lamont Brown, we are so happy to read such a great review about Mercedes-Benz of Ann Arbor! All the best!
Google Review
- March 11, 2020
Response from the owner Replied: Andrew Caird, thank you for your kind review; we are happy to pass along your comment to Mike Cizewski here at Mercedes-Benz of Ann Arbor! We are constantly building ourselves to be the best for clients like yourself. Mike will be here for any of your vehicle service needs. Thank you once again, Mercedes-Benz of Ann Arbor
Google Review
- March 09, 2020
It was an absolutely great experience! Susan A is extremely professional yet warn, kind and very polite. I am very happy that I have this opportunity to provide feedback and give her the best review! She is great, confident, inspire trust. As a customer I felt that I am taken care of, can contact...
Response from the owner Replied: Mariana Rosca, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor! We will continue to service you through your Mercedes-Benz journey! All the best, Mercedes-Benz of Ann Arbor
Yelp Review
- March 07, 2020
Yelp Review
- March 07, 2020
Yelp Review
- March 07, 2020
Google Review
- March 03, 2020
Unprofessional, rude and tries to up charge and scam me at every opportunity. Save yourself the headache and the rip off and go anywhere else but here. I couldnt emphasize it more.
Google Review
- March 03, 2020
Mike in service was very helpful and explained things well
Response from the owner Replied: Ed, thanks!
Google Review
- March 03, 2020
Tim Price at Mercedes-Benz of Ann Arbor really went above and beyond during my last visit. I was given an honest quote and the work was completed on time and on budget. "The Best or Nothing"
Response from the owner Replied: J Fambrough, thank you for your kind review. We plan to provide the best service anytime you are at our dealership. Thank you! All of the best
Google Review
- February 29, 2020
Nice group of people!Always very friendly and super helpful explaining everything. Thanks
Response from the owner Replied: Thank you!
Google Review
- February 28, 2020
Shawn Durham is an Outstanding Service Professional, who willingly steps forward and resolves any difficult situation that arises interacting with all of the departments and personnel within the dealership and even outside suppliers if required to get timely resolution. He truly puts the Customer...
Google Review
- February 26, 2020
Great experience! Shawns professionalism and great service is the primary reason I come to Ann Arbor and not Kalamazoo which is closer to my home.
Response from the owner Replied: Lamont Brown, we are so happy to read such a great review about Mercedes-Benz of Ann Arbor! All the best!
Google Review
- February 24, 2020
My overall experience with Eric was EXCELLENT! I will definitely be calling him for my next purchase!
Response from the owner Replied: Sandi Lynn, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor!
Google Review
- February 24, 2020
Response from the owner Replied: Paulg 1215, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ann Arbor.
Google Review
- February 24, 2020
Shawn is the best. A1 service every time!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- February 21, 2020
Response from the owner Replied: Thank you for the 5 stars! We greatly appreciate your feedback. All the best, Mercedes-Benz of Ann Arbor
Google Review
- February 21, 2020
I recently purchased a vehicle from Mercedes-Benz of Ann Arbor from Ryan Yamamoto. Aside from buying a one of a kind vehicle, I also worked with a one of a kind salesman. This was my first vehicle Id ever purchased and Ryan went above and beyond to make it the best experience for me. He was very...
Response from the owner Replied: Sarah Kola, we're glad to know that your experience was beyond a wonderful one. We definitely know it's always a big decision for a vehicle purchase. Ryan made sure to make your experience as memorable as possible. Know that we will always continue to provide the best service for you as well in the future. All the best, Mercedes-Benz team
Google Review
- February 19, 2020
Very professional service and good experience
Response from the owner Replied: Zuowei Wu, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ann Arbor. All the best!
Google Review
- February 19, 2020
Great experience! The facilities and selection were great, the buying process was simple and easy, and Norbert Rodriguez was excellent to work with.
Response from the owner Replied: Hi William Saunders, thank you so much for your positive comments about Mercedes-Benz of Ann Arbor! All the very best to you!
Google Review
- February 18, 2020
I went significantly out of my way geographically to purchase a new vehicle at Mercedes Benz of Ann Arbor, specifically because of the caring and welcoming attitude of their staff, and their ability and willingness to make a deal come together that left everyone happy.My sales consultant Susie...
Response from the owner Replied: Hi D Lee, thank you for taking the time to leave a review for us at Mercedes-Benz of Ann Arbor. We're happy we could meet your expectations! It means so much to have taken the time to mention all who were part of the purchase process. We look forward to assisting you in the future, All the best!
Google Review
- February 17, 2020
Shawn Durham is an amazing service advisor! We live closer to the Flint area and this is not our closest service location, however, we drive both of our MBs down to AA for service. Their service is A+ and their valet program is a great alternative option that most dealers do not offer. Also, their...
Response from the owner Replied: Ashley Bellon, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ann Arbor. It is never a first option to drive longer distance, but it is definitely worth it when you are provided with A+ service. We will always provide the best service. Thank you for your loyalty with Mercedes-Benz of Ann Arbor.
Google Review
- February 14, 2020
Mike Cizewski was great - very clear and complete explanations for the work that was done on the car, and the work was done right the first time. Would be happy to work with Mike next time the car needs service.
Response from the owner Replied: Andrew Caird, thank you for your kind review; we are happy to pass along your comment to Mike Cizewski here at Mercedes-Benz of Ann Arbor! We are constantly building ourselves to be the best for clients like yourself. Mike will be here for any of your vehicle service needs. Thank you once again, Mercedes-Benz of Ann Arbor
Google Review
- February 13, 2020
Susie Arrow, thank you for helping us choosing our car! She listened to the reasons why we were there, what we were looking for and provide the best advice!She was kind, professional and enthusiastic!
Response from the owner Replied: Corina- It was a pleasure servicing you and your husband. It is clients like you that give us inspiration everyday. Thank you for taking the time out of your busy day to provide a wonderful review. We look forward to seeing you again! Mercedes-Benz of Ann Arbor Team
Google Review
- February 13, 2020
Response from the owner Replied: Thank you for taking the time to rate us a 5 star!
Google Review
- February 13, 2020
The service team at Mercedes of Ann Arbor did an outstanding job servicing my GL450! They kept me updated, made sure my car was done when I was told it would be, and did a great job washing my car. Thank you to the Service Director Matthew and my Service Adviser Shawn for all of your help! I have...
Response from the owner Replied: Jonathan Anderson, we are beyond happy to hear that our team has provided the best service. Thank you for being a loyal client to us and providing a review after your visit with us. We promise to continue providing the best service for you. Once again, Thank you greatly!
Google Review
- February 11, 2020
Response from the owner Replied: Zuowei Wu, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ann Arbor. All the best!
Google Review
- February 11, 2020
Google Review
- February 11, 2020
Response from the owner Replied: Thank you you Li! We greatly appreciate the feedback.
Google Review
- February 11, 2020
Google Review
- February 11, 2020
Google Review
- February 11, 2020
Response from the owner Replied: Hello Annamarie! Thank you for taking the time to providing us with your experience. All the very best! Mercedes-Benz of Ann Arbor
Google Review
- February 11, 2020
Response from the owner Replied: Marilyn Lindenauer, your wonderful feedback and rating mean a lot to us. So thank you for taking the time and we look forward to making it a great experience. Mercedes-Benz of Ann Arbor
Google Review
- February 11, 2020
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day! Mercedes-Benz of Ann Arbor team
Google Review
- February 11, 2020
Response from the owner Replied: Mr. Meulen- thank you for the wonderful review. So glad to hear that you found the perfect car. We continue to be at your service and hope that you bring your family and friends to our dealership. All the best, Mercedes-Benz of Ann Arbor
Google Review
- February 11, 2020
Response from the owner Replied: Paul- We are so glad we were able to help you get in your dream car. It was a pleasure meeting you and buddy! We hope to service you in the future again, All the best!
Google Review
- February 11, 2020
Response from the owner Replied: Eric- Thank you for the astounding review that you have left. We are so grateful for the feedback and look forward to providing the best service going forward. All the best!
Google Review
- February 11, 2020
Response from the owner Replied: Bill Smith, we are glad we could help! Our apologies for any miscommunication in attaining those documents. All the best, Mercedes-Benz of Ann Arbor.
Google Review
- February 11, 2020
Response from the owner Replied: Darryl- We are so happy to know that it was great working with Mike. We will continue to service you and always make it a wonderful experience. All the best, Mercedes- Benz team
Google Review
- February 11, 2020
Response from the owner Replied: Anirudh Reddy, we really appreciate the 5 stars!
Google Review
- February 11, 2020
Response from the owner Replied: Thank you for the 5 stars!
Google Review
- February 08, 2020
Google Review
- February 06, 2020
Excellent service every time.
Google Review
- February 06, 2020
Always a great experience with this staff! Always on top of any problem with my car and always there when its time for a new car!
Google Review
- February 03, 2020
Service at Ann Arbor MB is always excellent. They do their best to make the customer happy. If every business provided service like this it would be a perfect world!Special appreciation for Service Advisor Mike Cizewski. He is a super excellent service advisor. He keeps us informed of progress on...
Response from the owner Replied: John, thanks for the positive feedback! We are so happy to hear that you had an excellent experience with our Mercedes dealership!
Google Review
- February 02, 2020
Exceptional service by Mr. Price at Mercedes of Ann Arbor. Very knowledgeable and very prompt in getting back to the customer with a full detail feedback on the car issue.
Google Review
- January 31, 2020
Great place to buy a vehicle plenty of nice cars. Susie my sales lady was great and so was the rest of the crew. Thanks Ann Arbor Mercedes Suburban Auto Mall.
Response from the owner Replied: Paul- We are so glad we were able to help you get in your dream car. It was a pleasure meeting you and buddy! We hope to service you in the future again, All the best!
Google Review
- January 28, 2020
Except for some clarity on some documents in which I had to wait at the Secretary of State Ann Arbor for a instant title ( would have arranged in advance if I had known), great service.
Response from the owner Replied: Bill Smith, we are glad we could help! Our apologies for any miscommunication in attaining those documents. All the best, Mercedes-Benz of Ann Arbor.
Google Review
- January 26, 2020
Mike was great to work with from keeping us informed of needed services and options to consider. Wonderful staff.
Response from the owner Replied: Darryl- We are so happy to know that it was great working with Mike. We will continue to service you and always make it a wonderful experience. All the best, Mercedes- Benz team
Google Review
- January 24, 2020
I was kept informed of progress and the waiting lounge was comfortable. They also returned the car having been cleaned/washed inside and out.
Response from the owner Replied: Marilyn Lindenauer, your wonderful feedback and rating mean a lot to us. So thank you for taking the time and we look forward to making it a great experience. Mercedes-Benz of Ann Arbor
Google Review
- January 23, 2020
My service advisor Shawn Durham is always friendly and helpful!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day! Mercedes-Benz of Ann Arbor team
Google Review
- January 23, 2020
Very professional service and good experience
Response from the owner Replied: Zuowei Wu, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ann Arbor. All the best!
Google Review
- January 22, 2020
Response from the owner Replied: Thank you for the 5 star review!
Google Review
- January 22, 2020
Tim Price was very helpful and responses were prompt!
Response from the owner Replied: Hello Annamarie! Thank you for taking the time to providing us with your experience. All the very best! Mercedes-Benz of Ann Arbor
Google Review
- January 21, 2020
Shawn always does a great job of taking care of my MB when I come in. The work is always done correctly and on time. Shawn is the best service representative I have ever worked with. I have owned more than 25 cars.
Response from the owner Replied: Eric- Thank you for the astounding review that you have left. We are so grateful for the feedback and look forward to providing the best service going forward. All the best!
Google Review
- January 19, 2020
Another great experience with the servicing of my vehicle. Shawn is the best and the dealership is lucky to have him on their team! A+
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- January 18, 2020
Excellent Service, I had tire replacement done. Service was fast with high quality.Barb
Response from the owner Replied: Hello Barb! We are so very great full for the wonderful review based on the experience you had. We continue to dedicate our service to you. All the best, Mercedes-Benz of Ann Arbor team
Google Review
- January 17, 2020
Always fantastic staff and help
Response from the owner Replied: Thank you you Li! We greatly appreciate the feedback.
Google Review
- January 15, 2020
Ryan Yamamoto was terrific. Patiently answered our questions, spent time helping us evaluate our options and we ultimately selected the perfect car for us! Could not have been more helpful.
Response from the owner Replied: Mr. Meulen- thank you for the wonderful review. So glad to hear that you found the perfect car. We continue to be at your service and hope that you bring your family and friends to our dealership. All the best, Mercedes-Benz of Ann Arbor
Google Review
- January 11, 2020
Response from the owner Replied: Crayton Kidd, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ann Arbor
Google Review
- January 11, 2020
Google Review
- January 11, 2020
Response from the owner Replied: Christina, We had an absolute pleasure working with you as well. Please know that we are always here to answer any questions. Mercedes-Benz of Ann Arbor
Google Review
- January 11, 2020
Shawn, Beth and all in the service department are very knowledgeable, friendly, helpful, honest and care about you and your experience with them. I would advise anyone in need of anything in regard to their automobile to visit Shawn at the Mercedes Benz dealership.
Google Review
- January 10, 2020
I had the BEST experience with Susie Arrow! She was warm, knowledgable and truly interested in finding me the car that would best suit me. She even sent me home with a cup of delicious hot cocoa to go. I will recommend her to all my friends. Thanks Susie!
Response from the owner Replied: Christina, We had an absolute pleasure working with you as well. Please know that we are always here to answer any questions. Mercedes-Benz of Ann Arbor
Google Review
- January 08, 2020
Response from the owner Replied: Thank you for the 5 stars!
Google Review
- January 06, 2020
Nice and helpful people, highly recommending
Response from the owner Replied: Mohammd, thank you for taking the time to give the high recommendation. We look forward to servicing you in the future. All the best, Mercedes-Benz of Ann Arbor
Google Review
- January 06, 2020
Response from the owner Replied: Thank you for the 5 stars!
Google Review
- January 04, 2020
I Love Mercedes of Ann Arbor! Eric is a salesperson you can trust, listens to you and your concerns and knows how to treat a customer! Beth is the BEST! She goes out of her way to make you feel special! The entire staff greets you with their friendly approach. Mercedes Benz of Ann Arbor is not...
Response from the owner Replied: Fransene, it was a pleasure working with you from start to finish. Thank you for driving to Ann Arbor all the way from West Bloomfield. We are so honored and glad to know that we provided excellent service and continue to always do so. All the very best and a Happy New Year! Susie
Google Review
- January 03, 2020
Response from the owner Replied: Thank you for the 5 stars Mohammad!
Google Review
- December 31, 2019
Serviced my car here a couple months back, always had a great experience except this time, wouldnt stand behind the work they did and had to pay for replacing my whole transmission because of a mess up. Will never bring my car back here.
Google Review
- December 30, 2019
Response from the owner Replied: Thank you for the 5 stars! All the best, Mercedes-Benz of Ann Arbor
Google Review
- December 23, 2019
Response from the owner Replied: Thank you for the 5 stars!
Google Review
- December 22, 2019
I had great experience with this dealership. The staff is very friendly and courteous. They have good inventory and very motivated to accommodate a real buyer. I walked in a confused customer who didnt quite knew what to buy. My Sales Consultant - Susie Arrow, was great. She first explained me all...
Response from the owner Replied: CK, thank you for taking the time to write such a wonderful review. We are so happy to hear that you had a delightful experience and we plan to always take good care of you going forward. As well thank you for recognizing all of our team members who had a part in your shopping experience. That is extremely kind of you and appreciate all the kind words. All the best! Mercedes-Benz of Ann Arbor
Yelp Review
- December 22, 2019
I had great experience with this dealership. The staff is very friendly and courteous. They have good inventory and very motivated to accommodate a real buyer. I walked in a confused customer who didn't quite knew what to buy. My Sales Consultant - Susie Arrow, was great. She first explained me all...
Representative Replied: Thank you so much for the wonderful comments CK! We truly appreciate your business and feedback. Enjoy your new Mercedes, and Happy Holidays!
Google Review
- December 21, 2019
I had my car in for service recently and again the staff at Mercedes-Benz of Ann Arbor were fantastic, especially Shawn Durham, who is my regular service adviser. Hands down the best service in the region.
Response from the owner Replied: Crayton Kidd, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Ann Arbor
Google Review
- December 18, 2019
Excellent service provided and I would highly recommend Shawn as your service advisor. He explains in detail any concerns you have, keeps you informed about your vehicle, and overall, my experience was great!
Google Review
- December 11, 2019
Response from the owner Replied: Paul Perlman, we are glad we could help! We can always depend on Shawn to make sure our clients are treated as such. All the best!
Google Review
- December 11, 2019
Google Review
- December 11, 2019
Response from the owner Replied: Hello Annett, We had a pleasure getting to work with you as well and finding the right vehicle for you. Please know that we will continue to be helpful anytime! Happy Holidays to you and your family!
Google Review
- December 11, 2019
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We look forward to helping you with your next vehicle. All the best, Mercedes-Benz Team
Google Review
- December 11, 2019
Response from the owner Replied: Hello Mr. Kennedy. We are so glad to hear that you had an excellent experience with Mercedes-Benz of Ann Arbor and especially our team member Francis. We are lucky to have a team member who exhibits the best customer service.
Google Review
- December 10, 2019
Service advisor (Shawn) did an awesome job as always. Very responsive and kept me up to date on status of vehicle.
Google Review
- December 10, 2019
HiIt was simple and easy. Shawn does a great job and is always kind and considerate.Thanks Shawn
Response from the owner Replied: Paul Perlman, we are glad we could help! We can always depend on Shawn to make sure our clients are treated as such. All the best!
Google Review
- December 09, 2019
I had an excellent experience with Francis Nwankwo. He was very professional, courteous, and helpful.
Response from the owner Replied: Hello Annett, We had a pleasure getting to work with you as well and finding the right vehicle for you. Please know that we will continue to be helpful anytime! Happy Holidays to you and your family!
Google Review
- December 06, 2019
I had the distinct pleasure of working with Francis Nwankwo.My overall buying experience was excellent. Francis exhibited great customer focus, attentive listening, and delivered on achieving my expectations. Well done!
Response from the owner Replied: Hello Mr. Kennedy. We are so glad to hear that you had an excellent experience with Mercedes-Benz of Ann Arbor and especially our team member Francis. We are lucky to have a team member who exhibits the best customer service.
Google Review
- November 25, 2019
Review of my car service at Mercedes Dealership in Ann Arbor Michigan 10/11/19Huge disappointment by the dealership service department .The technician who meets and greets when bringing my car, Shawn lacks professional manners. This is already on two counts. He does not inform appropriately the...
Response from the owner Replied: Vessela Giger-mateeva, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. The reason being is that Shawn is one of our best team members and he holds value to his customer service. It seems that there may have been some miscommunication during your visit. Please let us know what we can do to gain your loyalty back at Mercedes-Benz of Ann Arbor. All the best!
Google Review
- November 22, 2019
Amazing!! Wonderful car buying experience. He was considerate, patient, thorough, answered all my questions, helped in any way he could to help me feel comfortable about my decision. I love my new car!! Thank you so much :-)
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We look forward to helping you with your next vehicle. All the best, Mercedes-Benz Team
Google Review
- November 19, 2019
I bought a Mercedes with 40,000 miles on it, and entrusted the dealership with my repairs for the past three years. In that time, I have had new tires, that constantly needed new air, a mechanic (not at the dealership) show me how faulty they( the dealership) installed my oil filter and had them...
Response from the owner Replied: Hello Cat- Firstly, we regret to hear that you have had issues with the vehicle due to previous repairs. There is truly nothing worse than having to deal with constant maintenance issues to your vehicle. There can be many factors to why the continuous issues to your vehicle. Our team at Mercedes-Benz of Ann Arbor are all highly qualified and skilled technicians that have had tremendous recognition and awards for their service skills. Whatever the issue may have been, we would be happy to revisit and understand the issues that occurred. We truly would be happy to gain your loyalty back and make sure you are a happy client again.
Google Review
- November 19, 2019
In April of 2018 I bought my first Mercedes at this location and was so excited to invest in my first luxury car. I purchased a certified pre-owned GLA 250 and my car was delivered to me in Lansing. When I drove my car around for a few weeks I noticed that my car was driving a bit weird so I brought...
Response from the owner Replied: Hello Cydara, we are incredibly apologetic for the experience you have had. We strive for 100% satisfaction, and we regret to find out that this was not the case. We would never intentionally complete a job that would leave you with problems. We are dedicated to giving the best service and making sure that our guests are happy and safe in their vehicles. We are willing to understand the series of events that occurred and if there are any opportunities to improve, we are happy to do so. All the best!
Google Review
- November 17, 2019
Service takes quite awhile but they do a very thorough job and usually give loaner vehicles which takes the pain out of the wait. Sean is top notch as well. He helped us out tremendously whenever we needed it!
Response from the owner Replied: Hi Ian Jester, we are very happy to have provided you with such a positive experience! Thank you for understanding why the wait may have taken up some time. All the best, Mercedes-Benz team
Google Review
- November 17, 2019
Shawn Durham went above and beyond to give me the best service . He did research on what I wanted and found the best price without even my asking - I had previously agreed to a steeper price and hours later he gave me good news that he found a seat repair for half the cost - again, going above and...
Response from the owner Replied: Hello Madelaine, So glad to hear that you had a wonderful experience during your last visit. We will continue to make sure you are taken care of and provide you with the best service. All the best!
Google Review
- November 15, 2019
Great place to go
Google Review
- November 11, 2019
Response from the owner Replied: Hi Kirandeep Dhaliwal, we regret to hear that your recent experience was anything less than exceptional. We understand the frustration of not getting the information you needed within the appropriate time. However, we submitted your request and it does typically take 2 months to receive the information requested. We are more than happy to follow-up with your request. All the best, Mercedes-Benz of Ann Arbor team!
Google Review
- November 11, 2019
Response from the owner Replied: Dawn- Thank you so very much for the wonderful survey. We are happy to know that you enjoyed your car shopping experience. Thank you again, Mercedes- Benz Team
Google Review
- November 11, 2019
Response from the owner Replied: Mark Bellino, that is an incredible review and so wonderful to hear. Thank you for taking the time to writing this review. All the best, Mercedes-Benz of Ann Arbor team!
Google Review
- November 11, 2019
Response from the owner Replied: Hello Stanley, Thank you for taking the time to write the review based on your experience. We are very lucky to have a team member like Shawn and look forward to serving you again. All the best, Mercedes Benz of Ann Arbor Team
Google Review
- November 11, 2019
Response from the owner Replied: Hi Chad Densteadt, we are very happy to have provided you with such a positive experience! Thank for taking the time to letting us know! All the very Best! Mercedes-Benz of Ann Arbor
Google Review
- November 11, 2019
Response from the owner Replied: We're so happy we were able to help you out! Shawn and our team is always ready to help assist with your services. Thank you for the wonderful review. Mercedes-Benz of Ann Arbor Team
Google Review
- November 11, 2019
Response from the owner Replied: Ddbt777, thank you for your kind words and this wonderful review! We will always welcome you and provide product knowledge for your inquiries. Thank you again ! Mercedes- Benz Team
Google Review
- November 11, 2019
Response from the owner Replied: Hello Katie ! We are always here for you and if you ever need a ride while you are getting your service. Thank you for taking the time to let us know of the experience. Thank you!
Google Review
- November 11, 2019
Response from the owner Replied: Hi Brad Atherton, thank you so much for your positive review that you had with Francis. All the best, Mercedes-Benz of Ann Arbor
Google Review
- November 11, 2019
Response from the owner Replied: Thank you again for taking the time to let us know about your experience with Shawn! We promise to continue the top notch service.
Google Review
- November 11, 2019
Response from the owner Replied: Hello Justin! We appreciate your continuing loyalty and happy to hear that one of our very own is the "best" and most "involved". Thank you again and we look forward to taking care of your services in the future! Mercedes-Benz Team
Google Review
- November 11, 2019
Response from the owner Replied: Hi Jawad, we are very happy to have provided you with such a positive experience! Glad to hear that your car is in smooth and excellent condition as well. All the best, Mercedes- Benz of Ann Arbor
Google Review
- November 11, 2019
Response from the owner Replied: Coach42146, thank you for your kind words and this wonderful review! It is great to know that Shawn provides the best service for you. All the best, Mercedes-Benz of Ann Arbor team!
Google Review
- November 11, 2019
Response from the owner Replied: Hello Hayley! Firstly, thank you for taking the time to submit a review. Secondly, we are extremely lucky to say that Shawn is part of our team and was able to complete your service request in under 5 minutes. Please reach out to us anytime you have any service needs or general questions about our vehicles. All the best, Mercedes-Benz of Ann Arbor team
Google Review
- November 11, 2019
I am a new Mercedes owner, and I had scheduled an appointment for a recent recall of the battery mount. When I made the appointment, I was told the part would be available, and the first available date would be on Veteran's Day for service. I took the day off, and fought the snowy day to get there....
Response from the owner Replied: Hello Hall, Our greatest apologies for the inconvenience that you went through. That is a very frustrating situation to be in and we definitely understand why it would not be a good experience. We have talked to our upper management and we will research the occurrences and make sure to follow back up. All the best!
Google Review
- November 07, 2019
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day! All the best, Mercedes-Benz of Ann Arbor
Google Review
- November 05, 2019
It was my first visit at this location. Shawn helped me with diagnosing the issue. They did an amazing job with a five star customer service. It was a seem-less fix and my car is now back in smooth and excellent condition. Thank you and much appreciated.
Response from the owner Replied: Hi Jawad, we are very happy to have provided you with such a positive experience! Glad to hear that your car is in smooth and excellent condition as well. All the best, Mercedes- Benz of Ann Arbor
Google Review
- November 04, 2019
Francis demonstrated a highly attuned approach toward addressing my questions and concerns. As a first time new car buyer, I would highly suggest him.
Response from the owner Replied: Hi Brad Atherton, thank you so much for your positive review that you had with Francis. All the best, Mercedes-Benz of Ann Arbor
Google Review
- November 02, 2019
My experience with Shawn Durham was excellent. He is professional, efficient and a good communicator.
Response from the owner Replied: Thank you again for taking the time to let us know about your experience with Shawn! We promise to continue the top notch service.
Google Review
- October 31, 2019
Google Review
- October 31, 2019
Excellent service advisor, Shawn Durham, and service dept. Shawn is up front about the cost and time it will take to do the service or repair. No reoccurring issues w any service I've received. Very good experience with Shawn and his service dept.
Response from the owner Replied: Hi Chad Densteadt, we are very happy to have provided you with such a positive experience! Thank for taking the time to letting us know! All the very Best! Mercedes-Benz of Ann Arbor
Google Review
- October 30, 2019
With our less than common vehicle for this area of Michigan, finding a trustworthy and skilled repair shop is not easy; especially given our distance from all M-B dealership's.... Shawn makes all these aforementioned concerns a non-issue by handling our needs in a very professional manner and treats...
Response from the owner Replied: Hi Steven Bearden, thank you for taking the time to leave a review for us at Mercedes-Benz of Ann Arbor. We're happy we could meet your expectations! It definitely is comforting to know that you can depend on us though you drive from a long distance. Thank you, Mercedes-Benz of Ann Arbor team
Google Review
- October 27, 2019
The service department is the best in the entire region !
Response from the owner Replied: Mark Bellino, that is an incredible review and so wonderful to hear. Thank you for taking the time to writing this review. All the best, Mercedes-Benz of Ann Arbor team!
Google Review
- October 27, 2019
Shawn make my visit easy and always has everything ready when I arrive. He keeps me informed and works hard to see that everything that needs to get done is done right the first time. We are on our third Mercedes and with Shawn great customer services it will by no means be our last.
Response from the owner Replied: Coach42146, thank you for your kind words and this wonderful review! It is great to know that Shawn provides the best service for you. All the best, Mercedes-Benz of Ann Arbor team!
Google Review
- October 26, 2019
Response from the owner Replied: Hello ! We are so happy to hear that your experience with Mickey was excellent! And look forward to all the friends and family members you will refer. All the best ! Mercedes-Benz Team
Google Review
- October 26, 2019
Shawn is always very attentive to the issues regarding service on our Mercedes - Benz E 550. We do not take our vehicle anywhere else for service. He truly cares about his customers.
Response from the owner Replied: We're so happy we were able to help you out! Shawn and our team is always ready to help assist with your services. Thank you for the wonderful review. Mercedes-Benz of Ann Arbor Team
Google Review
- October 24, 2019
Response from the owner Replied: Hello Mike ! Thank you for the 5 star! We appreciate your feedback.
Google Review
- October 24, 2019
Very disappointed . Trying to get my tire insurance refund its been more then 2 months . Their finance manager never ever pick call never ever respond back . Left at least 20 voicemail from last 2 month only respond 2 time and still waiting for them
Response from the owner Replied: Hi Kirandeep Dhaliwal, we regret to hear that your recent experience was anything less than exceptional. We understand the frustration of not getting the information you needed within the appropriate time. However, we submitted your request and it does typically take 2 months to receive the information requested. We are more than happy to follow-up with your request. All the best, Mercedes-Benz of Ann Arbor team!
Google Review
- October 24, 2019
I purchased a car out-of-state for the first time using Francis Nwankwo and Mercedes of Ann Arbor. Francis was patient, thorough and friendly throughout the entire process. He put my mind at ease that all the arrangements would be handled carefully and correctly and he came through. Francis was a...
Response from the owner Replied: Jamie Zamoff, your wonderful feedback and rating mean a lot to us. Francis is an extremely gracious and thorough team member. Always going above and beyond to make sure he has done the right thing. Thank you again ! Mercedes-Benz of Ann Arbor team !
Google Review
- October 24, 2019
Shawn Durham is obviously a man who loves his job as a service advisor at Mercedes-Benz of Ann Arbor. We have been taking our two cars to him for some time and cannot imagine going anywhere else because of the people there and Shawn in particular. His energy and knowledge are impressive. Jim...
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We are proud to say that is the constant feedback we get from our team and especially Shawn. We look froward to servicing you in the future. All the best, Mercedes- Benz of Ann Arbor team
Google Review
- October 23, 2019
We made an appointment for service and couldn't get it in for over a week and then when we did take it in at our scheduled appointment , we called 2 days later and they haven't touched it! We have tried several times to check on buying a new Mercedes and the sales staff was rude! I'm done with...
Response from the owner Replied: Hello Terri- Firstly, I would like to give my greatest acknowledgments of the experience you had at your last visit. We never want any person(s) who walks through our dealership to not have the very best. It is simply the golden rule! Secondly, we are determined to providing the highest quality service to all of our guests. If for any delays, it would have been based on the diagnoses of the vehicle and the proper service that needed to be completed on your vehicle (other appointments, ordering parts, etc). As a Suburban Collection, we are determined to making your life easier and maintaining world-class facilities to better serve you. If you feel that any of our team member was rude, we would appreciate more information to be able to delve into what occurred. We hope to then gain your loyalty back with Mercedes-Benz of Ann Arbor. Please feel free to reach out! Mercedes-Benz of Ann Arbor team
Google Review
- October 21, 2019
Shawn Durham at Mercedes-Benz of Ann Arbor is always great to work with! He always gets the car done quickly and accurately. I stopped by recently for a tail light replacement and he did this in under 5 minutes, I really appreciate the speed and high quality customer service he provides.
Response from the owner Replied: Hello Hayley! Firstly, thank you for taking the time to submit a review. Secondly, we are extremely lucky to say that Shawn is part of our team and was able to complete your service request in under 5 minutes. Please reach out to us anytime you have any service needs or general questions about our vehicles. All the best, Mercedes-Benz of Ann Arbor team
Google Review
- October 21, 2019
MBAA has always taken very good care of me. On the sales side Evan Gerhardt has always treated me fairly and worked to meet my needs even if I have been difficult. On the service side they work as hard. I typically work with Shawn Durham and he always goes out of his way to deliver excellent service...
Response from the owner Replied: DL Mark- Thank you so very much for the wonderful review you have left for our team members. We undoubtedly focus on making your Mercedes-Benz experience the very best every time you step foot into our dealership! Please share the experience with your family and friends. All the very best!
Google Review
- October 20, 2019
Response from the owner Replied: Thank you for the 5 star! Mercedes-Benz of Ann Arbor
Google Review
- October 18, 2019
They did 4 year check up on my Smartie, Tim suggested and recommended us with courtesy ride to a great place for breakfast and pick up. Customer Service and Service Dept. top notch!!
Response from the owner Replied: Hello Katie ! We are always here for you and if you ever need a ride while you are getting your service. Thank you for taking the time to let us know of the experience. Thank you!
Google Review
- October 16, 2019
Response from the owner Replied: Thank you for the 5 star! We are happy to know we provided excellent service.
Google Review
- October 16, 2019
Friendly service. Eric listened to what I was looking for and made car buying so easy!!
Response from the owner Replied: Dawn- Thank you so very much for the wonderful survey. We are happy to know that you enjoyed your car shopping experience. Thank you again, Mercedes- Benz Team
Google Review
- October 14, 2019
I have experienced excellent service at Mercedes Benz of Ann Arbor. My husband and I have had both of our vehicles serviced here. Thank you Shawn Durham for taking great care of my Mercedes.Barb
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Response from the owner Replied: Stacy Jian, thank you for your kind words and this wonderful review!
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Response from the owner Replied: Hi Rubin Chandok, thank you so much for your positive comments about Mercedes-Benz of Ann Arbor!
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Response from the owner Replied: Eric Mizga, we are glad we could help! We are here for you anytime.
Google Review
- October 11, 2019
Response from the owner Replied: Dj Mick, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ann Arbor. We hope you have a great day!
Google Review
- October 11, 2019
Google Review
- October 11, 2019
Response from the owner Replied: Hello ! We are so happy to hear that your experience with Mickey was excellent! And look forward to all the friends and family members you will refer. All the best ! Mercedes-Benz Team
Google Review
- October 09, 2019
Excellent customer service and friendly staff! They exceeded my expectations and it was overall the best experience I've had with buying a car. 5 stars!
Cars.com Review
- October 08, 2019
The installation of a new hood ornament was speedy and a generally easy and pleasant operation, due to the service associate Shawn Durham. It is always a tremendous pleasure to do business with him.
Mercedes-Benz of Ann Arbor Replied: James- Thank you for the positive review. We are always here and ready to help with your future services. Please pass along the wonderful experience to all of your friends! Thank you, Mercedes-Benz of Ann Arbor
Google Review
- October 08, 2019
This my third coupe (E400 , now E450) WOW sooo beautiful!! Eric Gajda is my sales specialist who found me just the right one! When I first came in I wasnt quite sure of their choices available with colors and options I preferred, so decided to look further. It wasnt long and he asked me to come...
Response from the owner Replied: Hello Sarah! Thank you so much for taking the time to express the wonderful experience you had with Eric. In times when it is difficult finding the right Mercedes-Benz and colors, we have our knowledgeable team members like Eric to make it a smooth process. We appreciate your loyalty with our dealership and look forward to continuing our service. All the very best, Mercedes -Benz team
Google Review
- October 08, 2019
This my third coupe (E400 , now E450) WOW sooo beautiful!! Eric Gajda is my sales specialist who found me just the right one! When I first came in I wasnt quite sure of their choices available with colors and options I preferred, so decided to look further. It wasnt long and he asked me to come...
Google Review
- October 07, 2019
Great people to deal with.
Google Review
- October 07, 2019
Great people to deal with.
Response from the owner Replied: Eric Mizga, we are glad we could help! We are here for you anytime.
Google Review
- October 05, 2019
Service at Ann Arbor MB is always excellent. They do their best to make the customer happy. If every business provided service like this it would be a perfect world!Special appreciation for Service Advisor Shawn Durham. He is a super excellent service advisor. He keeps us informed of progress on our...
Response from the owner Replied: John, thanks for the positive feedback! We are so happy to hear that you had an excellent experience with our Mercedes dealership!
Google Review
- October 03, 2019
Response from the owner Replied: Thank you for the 5 star review ! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- October 02, 2019
Google Review
- October 01, 2019
Google Review
- October 01, 2019
Awesome place to get service completed. Shawn Durham the best in the business. He always goes above and beyond to make sure I have a great experience when I'm there and treats me like family. Even if I come in for something small like a fluid top off he personally takes care of it right there in the...
Google Review
- October 01, 2019
Shawn is simply the best at his job! Always ready to go the extra mile for his customers. Cant say enough about his integrity and efficiency and love stopping by to get service on my car.
Google Review
- October 01, 2019
Excellent customer service and friendly staff! They exceeded my expectations and it was overall the best experience I've had with buying a car. 5 stars!
Google Review
- October 01, 2019
Shawn Durham is a great advisor. He was very helpful and definitely knows what he is talking about! I would highly recommend working with him!!
Google Review
- October 01, 2019
My experience with Mike Hurley was excellent . Mike , is very professional & listens to what his customer wants and he delivers on his customers expectations . I would definitely recommend Mike to my friends and family .
Google Review
- October 01, 2019
I worked with Eric Gajda to purchase my GLE 350. From my first visit Eric was professional and made me comfortable that my vehicle was the right one for me. He didn't pressure but was available when I had questions. I would work with him again in a heartbeat.
Google Review
- October 01, 2019
Great experience every time! I work with Sean a lot and he is always helpful and knowledgeable.
Google Review
- October 01, 2019
I had a wheel bearing replaced on a Saturday vut still had the same noise when i left the servuce department.i called and explained that there was still noise from the bearing drivers side.the service department tells me they replaced the bearing but i dont think they did.i took it in to get rge...
Google Review
- October 01, 2019
My experience with Mike Hurley was excellent . Mike , is very professional & listens to what his customer wants and he delivers on his customers expectations . I would definitely recommend Mike to my friends and family .
Response from the owner Replied: Hello ! We are so happy to hear that your experience with Mickey was excellent! And look forward to all the friends and family members you will refer. All the best ! Mercedes-Benz Team
Google Review
- September 30, 2019
Google Review
- September 30, 2019
Google Review
- September 29, 2019
Google Review
- September 28, 2019
Google Review
- September 27, 2019
I worked with Eric Gajda to purchase my GLE 350. From my first visit Eric was professional and made me comfortable that my vehicle was the right one for me. He didn't pressure but was available when I had questions. I would work with him again in a heartbeat.
Google Review
- September 27, 2019
Awesome place to get service completed. Shawn Durham the best in the business. He always goes above and beyond to make sure I have a great experience when I'm there and treats me like family. Even if I come in for something small like a fluid top off he personally takes care of it right there in the...
Google Review
- September 27, 2019
Shawn Durham is a great advisor. He was very helpful and definitely knows what he is talking about! I would highly recommend working with him!!
Google Review
- September 27, 2019
Excellent customer service and friendly staff! They exceeded my expectations and it was overall the best experience I've had with buying a car. 5 stars!
Google Review
- September 27, 2019
Google Review
- September 27, 2019
I had a wheel bearing replaced on a Saturday vut still had the same noise when i left the servuce department.i called and explained that there was still noise from the bearing drivers side.the service department tells me they replaced the bearing but i dont think they did.i took it in to get rge...
Response from the owner Replied: Good morning, SP. We are disappointed to learn of your service experience. We welcome the opportunity to discuss your concerns and work to resolve them. Please contact Bryan Dandurand, General Manager at your convenience. (734)663-3300.
Google Review
- September 26, 2019
Great experience every time! I work with Sean a lot and he is always helpful and knowledgeable.
Response from the owner Replied: Stacy Jian, thank you for your kind words and this wonderful review!
Google Review
- September 26, 2019
Shawn is simply the best at his job! Always ready to go the extra mile for his customers. Cant say enough about his integrity and efficiency and love stopping by to get service on my car.
Response from the owner Replied: Hi Rubin Chandok, thank you so much for your positive comments about Mercedes-Benz of Ann Arbor!
Google Review
- September 25, 2019
Response from the owner Replied: Stephen Seder, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ann Arbor.
Google Review
- September 24, 2019
Eric has gone above and beyond helping to diagnose the cracking noise coming out of my sound system. The problem was finally resolved by replacing Bluetooth antenna. He is very professional and knowledgeable in all aspects of the car and was able to answer all of my questions. Highly recommend!
Google Review
- September 24, 2019
I purchased my GLC300 from Francis. He is very helpful and tries to do everything to help you. If you need a Mercedes, try to come to Ann Arbor dealer and talk to Francis.
Google Review
- September 24, 2019
Evan was a pleasure to work with. I strongly recommend going through him.
Google Review
- September 24, 2019
If I could give 0 stats I would. This dealerships service department lies about prices over the phone and then when service department is done charge something else. This has happened to me twice. Don't trust anyone here, as they are snakes. I attempted to contact both service and general manager to...
Google Review
- September 24, 2019
Evan is knowledgeable, enthusiastic, honest, and very customer-centered. I've never leased a car from the same person twice...until now with Evan!
Google Review
- September 24, 2019
Very professional and knowledgeable about the GLC300 I was interested in.
Google Review
- September 24, 2019
Very professional and knowledgeable about the GLC300 I was interested in.
Google Review
- September 24, 2019
I purchased my GLC300 from Francis. He is very helpful and tries to do everything to help you. If you need a Mercedes, try to come to Ann Arbor dealer and talk to Francis.
Google Review
- September 23, 2019
Evan was a pleasure to work with. I strongly recommend going through him.
Google Review
- September 19, 2019
If I could give 0 stats I would. This dealerships service department lies about prices over the phone and then when service department is done charge something else. This has happened to me twice. Don't trust anyone here, as they are snakes. I attempted to contact both service and general manager to...
Response from the owner Replied: Mr. Fortlage, I left a message for you regarding your experience and welcome the opportunity to discuss your concerns. Please call (734)663-3300. I look forward to speaking with you soon. Bryan Dandurand General Manager
Yelp Review
- September 19, 2019
Mercedes Benz of Ann arbor has the worst customer service I have experienced in a long time. They absolutely do not care about the customer. They lie about prices and use deceptive tactics. Go anywhere else.
Google Review
- September 18, 2019
Eric has gone above and beyond helping to diagnose the cracking noise coming out of my sound system. The problem was finally resolved by replacing Bluetooth antenna. He is very professional and knowledgeable in all aspects of the car and was able to answer all of my questions. Highly recommend!
Google Review
- September 17, 2019
Eric and the entire staff are genuine people. They will always do their best to resolve any issues.
Google Review
- September 17, 2019
Eric and the entire staff are genuine people. They will always do their best to resolve any issues.
Google Review
- September 11, 2019
Response from the owner Replied: Mr. Robertson, I am following up regarding your recent experience. It is my understanding your vehicle was returned to you this afternoon. Please let us know how we did, when you have the time. Thank you again for your business! Sincerely, Your Mercedes-Benz of Ann Arbor team
Google Review
- September 08, 2019
Google Review
- September 08, 2019
I went out of my way to buy here. Found it a frustrating experience. I got better customer oriented staff and more organized service for my Ford. They would be well served to do customer service and product knowledge training with their staff.
Google Review
- September 07, 2019
Yelp Review
- August 29, 2019
I have nothing but good things to say about Francis Nwankwo, my salesman! In fact the dealership, as whole gets my highest recommendation. Will go back there again!
Yelp Review
- August 19, 2019
We had an outstanding experience when we bought our car. Francis was so helpful and made it so easy for us to decide which car to purchase .. it was very nice to Know that there is still people like Francis who is very convincing to sell in his own way but not putting pressure on his customers He...
Google Review
- August 16, 2019
I went out of my way to buy here. Found it a frustrating experience. I got better customer oriented staff and more organized service for my Ford. They would be well served to do customer service and product knowledge training with their staff.
Response from the owner Replied: Mr. Robertson, I am following up regarding your recent experience. It is my understanding your vehicle was returned to you this afternoon. Please let us know how we did, when you have the time. Thank you again for your business! Sincerely, Your Mercedes-Benz of Ann Arbor team
Google Review
- August 15, 2019
Response from the owner Replied: Hello Bharat, thank you for taking the time to give us such a great review! Have a great rest of your day!
Google Review
- August 13, 2019
The employees at Mercedes Benz are always friendly, professional, and all my service needs are done in a timely manner. Great service department.Thanks
Response from the owner Replied: Hello Patricia, we are so happy to hear our Service Department was able to provide you with a great experience! Thank you for sharing your positive comments!
Google Review
- August 11, 2019
Response from the owner Replied: We are so glad to hear you had a great experience with our service department! If there is anything else we can do for you please let us know. Have a great day!
Google Review
- August 11, 2019
Response from the owner Replied: Hello Patricia, we are so happy to hear our Service Department was able to provide you with a great experience! Thank you for sharing your positive comments!
Google Review
- August 11, 2019
Response from the owner Replied: It's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (734) 663-3300 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- August 08, 2019
Always professional, efficient and courteous with first class service that is personalized for each customer and vehicle. An extra thank you to Michael Cizewski and Team in the Service Dept for attention to my much loved Smart For Two Cabriolet.
Google Review
- August 08, 2019
I've been leasing Mercedes Benz vehicles for the last 10+ years and have never encountered a more unprofessional service team. My lease states that I'm required to service my vehicle at an authorized dealership. When I attempted to come in to repair my flat tire ,the manager (Matt) , said I would be...
Google Review
- August 08, 2019
The employees at Mercedes Benz are always friendly, professional, and all my service needs are done in a timely manner. Great service department.Thanks
Google Review
- August 08, 2019
Good place for maintenance and repair. Had pleasant experience with them. Efficient and polite.
Google Review
- August 08, 2019
Well honestly Mercedes-Benz is the top cars in the world and they need who present them to be top as the brand!! The service people are only scammers at this dealership and they're so lazy to do their job even the cashier are really rude! they're not professional so I'm sorry for Mercedes-Benz those...
Google Review
- August 08, 2019
Took my SLK in for it's "B" Service. In less than two hours the service was completed, car washed and vcuumed, paid the bill, and on our way for the rest of our day.If you elect to wait for the service to be completed, they have a comfortable waiting area with a TV and refreshments.
Google Review
- August 08, 2019
Very poor services, they had ride and they refused to provide. They lie to sell vehicle and Manager is also not good/ helpful.
Google Review
- August 07, 2019
Response from the owner Replied: Adam, thank you for your review of our dealership!
Google Review
- August 07, 2019
Response from the owner Replied: Hi Jorge, thank you for the positive review! We always love hearing great feedback!
Google Review
- August 06, 2019
Always professional, efficient and courteous with first class service that is personalized for each customer and vehicle. An extra thank you to Michael Cizewski and Team in the Service Dept for attention to my much loved Smart For Two Cabriolet.
Response from the owner Replied: Katharina, we really appreciate your positive review!
Google Review
- August 05, 2019
The employees at Mercedes Benz are always friendly, professional, and all my service needs are done in a timely manner. Great service department.Thanks
Google Review
- August 03, 2019
Took my SLK in for it's "B" Service. In less than two hours the service was completed, car washed and vcuumed, paid the bill, and on our way for the rest of our day.If you elect to wait for the service to be completed, they have a comfortable waiting area with a TV and refreshments.
Response from the owner Replied: Hello Richard, we are so happy to hear you had a great experience with our service department! Thank you for the positive review, we always enjoy hearing from our guests!
Google Review
- August 03, 2019
Response from the owner Replied: Hi Keena, thank you for taking the time to give us such a great review!
Google Review
- August 02, 2019
Response from the owner Replied: Hi Barb, thank you for the positive review!
Google Review
- August 02, 2019
I've been leasing Mercedes Benz vehicles for the last 10+ years and have never encountered a more unprofessional service team. My lease states that I'm required to service my vehicle at an authorized dealership. When I attempted to come in to repair my flat tire ,the manager (Matt) , said I would be...
Response from the owner Replied: Suphian, Our team makes every effort to accommodate all of our guests. Unfortunately when you contacted us shortly after service hours the other day, we didnt have a loaner immediately available. Being that you had an issue with your tire, expressed your concern about driving on it, and our service department was closed at the time, we suggested another repair shop as a temporary solution for you. I understand we were able to repair your tire at our dealership yesterday, and you picked up your vehicle yesterday. We welcome an opportunity to discuss this further if you wish. Have a great weekend.
Google Review
- August 01, 2019
Took my SLK in for it's "B" Service. In less than two hours the service was completed, car washed and vcuumed, paid the bill, and on way for the rest of our day.If you elect to wait for the service to be completed, they have a comfortable waiting area with a TV and refreshments.
Google Review
- July 26, 2019
Good place for maintenance and repair. Had pleasant experience with them. Efficient and polite.
Response from the owner Replied: We are so glad to hear you had a great experience with our service department! If there is anything else we can do for you please let us know. Have a great day!
Google Review
- July 25, 2019
Well honestly Mercedes-Benz is the top cars in the world and they need who present them to be top as the brand!! The service people are only scammers at this dealership and they're so lazy to do their job even the cashier are really rude! they're not professional so I'm sorry for Mercedes-Benz those...
Response from the owner Replied: Mike Picasso, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (734) 663-3300 at your earliest convenience and we will do our best to resolve this with you.
Google Review
- July 23, 2019
Response from the owner Replied: Adam, thank you for your review of our dealership!
Google Review
- July 13, 2019
My experience with the Finance & Service at this dealer was terrible. My wife and I bought out our leased 2015 ML350 in 2017 and the finance representative promoted me a discounted maintenance plan for 30K & 40K service. In 2018, we brought the vehicle in for the 30K service and been told that there...
Google Review
- July 12, 2019
Very poor services, they had ride and they refused to provide. They lie to sell vehicle and Manager is also not good/ helpful.
Response from the owner Replied: It's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (734) 663-3300 at your earliest convenience and we will do our best to resolve this with you.