Google Review
- April 10, 2021
Shawn is awesome. He is always knowledgeable and helpful. He is the reason we come back to this dealership
Google Review
- April 07, 2021
Great interpersonal contact! I reached out to him checking on my car, forgetting that he was off, and he followed through anyway! Really appreciated that!
Google Review
- April 05, 2021
MB of Ann Arbor has always been top notch for all my sales and service needs.Shawn Durham has assisted me as a service advisor for many years and I have nothing short of fantastik to describe his ability to get things done.If you ever need your Mercedes serviced Shawn is the person you need to talk...
Google Review
- April 03, 2021
Mike is always on top of what the car needs and works to get us in and out in a timely fashion as we come from a bit away for services.
Response from the owner Replied: Hi Lori! Thank you for the 5 stars. We appreciate you leaving the feedback. All the best, Mercedes-Benz of Ann Arbor team
Google Review
- April 01, 2021
I can't say enough about this dealership. I love it!!! From sales to service, my experiences over the years have been worth sharing.Francis Nwanko, 1st salesman, was t!!! No question. Returned to buy another vehicle from him but, he had left the dealership.Susie Arrow (Shushana), my most recent...
Response from the owner Replied: Beverly Knox, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- March 31, 2021
I recently purchased a used GLK, took it in to be checked out and have a power steering problem repaired. We met Shawn and were impressed as to his attitude and attention toward us and the vehicle. He did not rush us and answered all of our questions and concerns. He also kept us informed...
Google Review
- March 30, 2021
need bodyshop service.be prepared they tell you your tire and wheel will be broken every year you come here for service. In 2020, I was told my two fron rims was cracked, and one rim is 2100$. This does not include labor fee. I rejected due to the very obvious reason: the car is from 33k for new...
Response from the owner Replied: Hi Geng Pan, we regret to hear that you are displeased with your recent experience with us. We, as a team, always put customer service and safety first. If new wheel rims or tires are needed, we must abide by safety guidelines and provide that information to you. You are always given options on how you would like to proceed. However, we always make sure we provide all options to make sure you are driving a safe vehicle. All the best, Mercedes-Benz of Ann Arbor
Google Review
- March 25, 2021
Horrible experience with service department. My vehicle was taken to diagnose why my multi-contour seat function wasnt working - charges $125 to be told there was a leak.. fine even though that was known already.Next I have executive seat package and head rest removal of front passenger seat is...
Response from the owner Replied: Remi J, we truly appreciate your honest feedback. Unfortunately, it happened to be an unprecedented experience for you. We want you to know that your feedback is recognized and very important to us. Our upper management has looked into this concern and plan to address it. We hope to gain your loyalty in the future and turn the situation around for you. All the best, Mercedes-Benz of Ann Arbor
Google Review
- March 24, 2021
Response from the owner Replied: Thank you for the rating! We appreciate it. Mercedes-Benz of Ann Arbor
Google Review
- March 22, 2021
Treated me fairly.
Response from the owner Replied: David Berman, your satisfaction is our top priority. We apricate your feedback. All the best, Mercedes-Benz of Ann Arbor
Google Review
- March 21, 2021
My salesperson was Susie Arrow she was amazing she very helpful and nice she was like just Angel to me. I went to other dealership and I didnt have a good experience. So I was ready to give up my search for getting a new car and then Susie call me and I said to my self I will give one more chance....
Response from the owner Replied: Thank you Bridget for the wonderful review you left for us. We are so happy to have assisted you in the best way possible. We look forward to the next shopping experience. All the best, Susie Arrow
Google Review
- March 19, 2021
I had a great experience purchasing a Mercedes vehicle with the help of Michael Hurley. Every aspect of the procedure went perfect. I was treated very professionally and my needs were taken into account from vehicle options, the test drive, extra features, and price. I am a repeat customer at...
Response from the owner Replied: Hi Paul Green, thank you so much for your positive comments about Mercedes-Benz of Ann Arbor! Michael is an excellent team member who will always prioritize your needs. We look forward to assisting you in the future. All the best, Mercedes-Benz of Ann Arbor
Google Review
- March 17, 2021
Google Review
- March 14, 2021
Tristan was extremely helpful and kind. All around great salesman never pushy or misleading.
Response from the owner Replied: Roshonda Woodley, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor! All the best!
Google Review
- March 13, 2021
Response from the owner Replied: Hi Han Kim! We're so happy we were able to help you out!
Google Review
- March 13, 2021
Mickey was great - I ordered my new 2021 GLB with the AMG/night PKG. He provided frequent updates on its arrival. Great to work with. Love the SUV!!! One of the best dealerships we have worked with. Go see Michael Hurley for your new vehicle.
Response from the owner Replied: Hi Jenny Mena, thank you for taking the time to leave a review for us at Mercedes-Benz of Ann Arbor. We're happy we could meet your expectations! Thank you as well for recommending our team member!
Google Review
- March 13, 2021
Shawn always exceeds expectations and this trip was no exception! A+
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- March 11, 2021
Very expensive auto care service, diagnostics 185.51 for first 30 hour to a hour after that if futher diagnosis is needed gone head and add 335.91 for a deeper diagnostics to be thorough but just be prepared to pay separately for each system checkTune up approximately cost 567. Or moreOil change ~...
Response from the owner Replied: Keil Weatherspoon, your satisfaction is our top priority. Though we can understand costs can get up there, we want to make sure we are maintaining your vehicle the proper way. We thank you once again for being a loyal client. All the best, Mercedes-Benz of Ann Arbor
Google Review
- March 05, 2021
The service at Mercedes Benz is phenomenal!! My Service Advisor, Mike Cizewski, took great care of me. Mike was very cordial and made sure all my repairs were completed timely. I appreciate the service in a Covid safe atmosphere. Thank you!!!!
Response from the owner Replied: Thank you!
Google Review
- March 05, 2021
Shawn Durham, Senior Service Advisor: Shawn's the best! We trust both our Mercedes to him.
Response from the owner Replied: Thank you for the 5 star review! We look forward to assisting you in the future. Thank you for trusting our team and holding on to the loyalty here at Mercedes-Benz of Ann Arbor.
Google Review
- March 04, 2021
MIckey went out of his way to help me decide which vehicle suited my needs best, even meeting me one morning as soon as the dealership opened and helping me load my golf clubs into two different vehicles. And, he was so flexible. We were considering one car and while waiting to finalize the...
Response from the owner Replied: Carol! Ever so often we wait to hear details about a wonderful review. Thank you for taking the time to do so. We are pleased to hear that you had nothing but a good experience with Mickey. We look forward to assisting you for your next purchase. Please let your family and friends know of your experience. All the best to you!
Google Review
- March 02, 2021
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for the 5 star! All the best!
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for the 5 star review! All the best!
Google Review
- March 02, 2021
Tristen is a great salesman and helped me right from the start. He was very cooperative and helped me throughout the credit approval process
Response from the owner Replied: Thank you for taking the time to complete a wonderful review. We look forward to assisting you in the future. All the best!
Google Review
- March 01, 2021
really nice people clean showroom and they are there if you have any questions
Response from the owner Replied: Mike! We are so glad to hear that you thought so highly of our showroom and team. Thank you for letting us know!
Google Review
- February 26, 2021
Good service but the service took longer than expected. It would have been fine if i was not in a time crunch.
Google Review
- February 25, 2021
My car was recently serviced here and they have stepped up their customer service. I worked with Shawn Durham. He listened to my concerns about my car, was able to provide helpful insight, and got the cat taken care of.
Response from the owner Replied: Sabrena Carter, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to our service manager, Matt Davis, at (734) 663-3300 when you can so we can address this situation directly. Thank you and have a great day.
Google Review
- February 19, 2021
Shawn Durham was the best! He quickly assessed the problems I was having with my car, kept in constant contact with me throughout the. process, and had it repaired quicker than I expected. Thank you, Shawn and the MB AA team, for making my experience great! I would highly recommend them for any of...
Google Review
- February 18, 2021
I recently had to replace the tires on my lease. Mike Cizewski, the service manager was prompt, efficient, and professional throughout the entire experience. Thank you Mike for your superior service!
Google Review
- February 18, 2021
I've worked with Mike several times and it has always been a pleasure. He knows his stuff and listens to what you need done.
Google Review
- February 18, 2021
Dina was very helpful and she made the process super easy!
Google Review
- February 18, 2021
The experience I had @ Ann Arbor Mercedes is a totally turn around then the time , I was @ this dealer in 2010, the service advisor Mike was excellent very professional and knowledgeable , and genuinely concern about my Vehicle needs and my needs as a consumer , he worked with me during a...
Google Review
- February 18, 2021
I had a flat tire and called Mercedes Benz of Ann Arbor to schedule an appointment for replacement. When I called, the service department only had 2 of the tires in stock so I went and expected to replace 2 and planned to replace the other 2 once they have them in stock. Upon arrival, Mike...
Google Review
- February 18, 2021
Honestly the best customer service we have ever gotten from any dealership. We bought our Mercedes here from Mickey a few years back and he was amazing help. We ended up getting rid of it and just recently bought another one from Ohio and came here to get it checked out and worked on and mike has...
Google Review
- February 18, 2021
Had my C300 in for diagnosing a potential misfire / hesitancy on acceleration. Service Advisor Michael listened to the problem and had a great technician Cody test drive the vehicle in order to experience the issue described. Tech found the issues in the fuel adaptations when connected with...
Google Review
- February 14, 2021
Shawn Durham and his team at Mercedes Benz Ann Arbor always do excellent work on my C300. He keeps me informed in the process. It is a pleasure working with him and I highly recommend him.
Response from the owner Replied: William, it is always nice to hear from our customers. We are so happy we were able to make your car buying experience a pleasurable one. Congratulations on the new Mercedes C250 coupe and we hope to serve you again in the future!
Google Review
- February 13, 2021
I don't understand why Mercedes Benz of Ann Arbor stopped servicing Smart Car For Two. Now my husband and I have to drive to Olmsted Ohio just for a simple oil change. With covid restrictions everywhere it now is a problem owning a Smart Car. Us senior citizen are very disappointed.
Google Review
- February 09, 2021
Google Review
- February 08, 2021
I am surprised to see how these guys behaves so differently when they are selling than when they need to help you to sort out a post sales issue. Very reactive and full of excuses!
Cars.com Review
- February 08, 2021
Just be careful with these guys! They behaves much differently when they are selling you and when than when they need to sort out as post sales issue!
Google Review
- January 26, 2021
Ryan Yamamoto has been a pleasure to work with. He is knowledgeable and very responsive to requests before and after the sale.
Google Review
- January 24, 2021
Michael Hurley was a very attentive salesperson. He always called me back and was happy to answer any questions or concerns along the way. I am high maintenance as a car customer, but he didn't flinch!
Google Review
- January 23, 2021
Yelp Review
- January 22, 2021
Ryan Yamamoto has been a pleasure to work with. He is knowledgeable and very responsive to request before and after the sale.
Google Review
- January 22, 2021
Google Review
- January 21, 2021
Google Review
- January 20, 2021
Ryan was fantastic! He was efficient, knowledgeable and friendly - a great experience overall.
Google Review
- January 15, 2021
Mike C and the entire team saved my trip and my mind. Unusually extraordinary service that will go unmatched for probably decades. I will purchase my next vehicle from them based upon this service excellence alone. TRULY EXTRAORDINARY AND OUTSTANDING. THANK YOU TEAM ANN ARBOR.
Google Review
- January 14, 2021
Google Review
- January 08, 2021
Mike is always respectful of my time and takes care of business with the end goal in mindservicing my automobile the right way, the first time. Mike provides a thoughtful explanation of what he recommends, then executes the agreed upon plan of action.
Google Review
- January 06, 2021
Google Review
- January 04, 2021
Google Review
- January 03, 2021
Google Review
- December 29, 2020
Google Review
- December 28, 2020
Great service by Mike..I work from home and it worked out really great with them picking up and dropping off before I was done for the day
Google Review
- December 26, 2020
Mike was great and made sure I had everything I needed from my car before I left it there for service. The loaner car was nice and my golf clubs fit in the trunk with no problem! Thank you once again to Mercedes of Ann Arbor and their team for providing a pleasant and efficient experience.
Google Review
- December 24, 2020
Google Review
- December 23, 2020
Google Review
- December 18, 2020
This dealership was absolutely astonishing in customer service. Very pleasant team and eager to assist. Guided me through the process with ease and made it so less stressful than usual. Im still blown away at the professionalism of the staff as well. Considering Im a younger person, they still...
Response from the owner Replied: Mitchell Walls, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor! All the best!
Google Review
- December 18, 2020
Since I started buying/driving the Mercedes-Benz product (I'm on my fourth car) I have only used the service department at Mercedes-Benz of Ann Arbor. The service department as been top notch each and every time. They are friendly, describe any service (usually just regular maintenance because...
Google Review
- December 18, 2020
Incredible dealership. Everyone there that Ive had helping me has been super professional and over the top with trying to make sure that my car is in great shape. I drive a half hour extra just to come here because of the great service I receive. Mike Cizewski has been my service advisor for...
Response from the owner Replied: Justin Van Fleet, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor! All the very best!
Google Review
- December 14, 2020
The overall experience was awesome, especially when I received the vehicle back clean and the floors were even vacuumed. It was exceptional customer service
Google Review
- December 13, 2020
Google Review
- December 07, 2020
Google Review
- December 07, 2020
My experience with Michael was excellent. He was well prepared, professional and very informed as to the features of my vehicle. I would recommend him to anyone who wants to get the best deal and service. I was very impressed with both Michael and the other staff at Ann Arbor Mercedes-Benz. This a...
Google Review
- December 04, 2020
Google Review
- December 03, 2020
Yelp Review
- December 02, 2020
Mickey rocks,even if an MSU grad. Made the process very easy and enjoyable for our 2nd buy with him
Google Review
- December 02, 2020
Google Review
- December 02, 2020
Mike was knowledgeable and professional yet friendly.
Google Review
- November 28, 2020
Google Review
- November 24, 2020
Shawn continues to provide top customer service!
Google Review
- November 21, 2020
Shawn is a great service advisor. Mercedes Benz and Shawn are great together.
Response from the owner Replied: Doug , thank you for your kind words and this wonderful review!
Google Review
- November 19, 2020
Response from the owner Replied: Mitchell Walls, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor! All the best!
Google Review
- November 19, 2020
Mike Spinale was professional and personable when he sold me my Mercedes. I highly recommend him.
Google Review
- November 18, 2020
Response from the owner Replied: Justin Van Fleet, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor! All the very best!
Google Review
- November 18, 2020
I transferred to Mercedes in Ann Arbor from Novi to obtain much better customer service then I ever received there. Mercedes Ann Arbor rates 10 stars from professionalism to respect to promptness. Just a fine-tuned group there. Mike Cizewski in service was fantastic!!
Response from the owner Replied: Karen Burnell, thank you for the high star rating! We look forward to providing the best service. All the best!
Google Review
- November 18, 2020
The sales department was terrific, one of the better experiences I've ever had at a dealership. Specifically, Susie Arrow and Brody Bennett were extremely helpful in expediting the sale and provided a thorough rundown of all the tech in the car. I was able to lock in the vehicle Thursday afternoon...
Response from the owner Replied: Hi Salman, thank you so much for your positive comments about Mercedes-Benz of Ann Arbor! We are so glad to have earned your business. Please know that we continue to provide the best service in the future. All the best, Mercedes-Benz of Ann Arbor
Google Review
- November 18, 2020
I am very pleased with the service I have received at Mercedes-Benz of Ann Arbor, Michigan. I have dealt with Mike Cizewski, the Service Advisor there, on several occasions. Mike has always been helpful, pleasant and efficient. He calls to let me know what the technicians have found, and he...
Response from the owner Replied: Karen Deshields, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ann Arbor and especially our team member Mike. We will continue to provide the best service for you in the future. Thank you again for taking the time to providing us with your experience. All the best, Mercedes-Benz of Ann Arbor Team
Google Review
- November 12, 2020
I had a great experience with Michael in the purchase of my car. He and everyone at the dealership we encountered were very kind and efficient. I highly recommend Michael and Mercedes-Benz of Ann Arbor.
Response from the owner Replied: Hi Daniel Mennenoh! We're so happy we were able to help you out! All the best, Mercedes-Benz of Ann Arbor
Google Review
- November 11, 2020
Response from the owner Replied: Thank you for taking the time to rate us at 5 stars!
Google Review
- November 05, 2020
Response from the owner Replied: Thank you for rating us at 5 stars!
Google Review
- November 04, 2020
The sales department was terrific, one of the better experiences I've ever had at a dealership. Specifically, Susie Arrow and Brody Bennett were extremely helpful in expediting the sale and provided a thorough rundown of all the tech in the car. I was able to lock in the vehicle Thursday afternoon...
Response from the owner Replied: Hi Salman, thank you so much for your positive comments about Mercedes-Benz of Ann Arbor! We are so glad to have earned your business. Please know that we continue to provide the best service in the future. All the best, Mercedes-Benz of Ann Arbor
Google Review
- November 03, 2020
The sales department was terrific, one of the better experiences I've ever had at a dealership. Specifically, Susie Arrow and Brody Bennett were extremely helpful in expediting the sale and provided a thorough rundown of all the tech in the car. I was able to lock in the vehicle Thursday afternoon...
Response from the owner Replied: Hi Salman, thank you so much for your positive comments about Mercedes-Benz of Ann Arbor! We are so glad to have earned your business. Please know that we continue to provide the best service in the future. All the best, Mercedes-Benz of Ann Arbor
Google Review
- November 03, 2020
Response from the owner Replied: Karen Deshields, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ann Arbor and especially our team member Mike. We will continue to provide the best service for you in the future. Thank you again for taking the time to providing us with your experience. All the best, Mercedes-Benz of Ann Arbor Team
Google Review
- October 24, 2020
Response from the owner Replied: Hi Salman, thank you so much for your positive comments about Mercedes-Benz of Ann Arbor! We are so glad to have earned your business. Please know that we continue to provide the best service in the future. All the best, Mercedes-Benz of Ann Arbor
Google Review
- October 22, 2020
Response from the owner Replied: Thank you for the 5 stars. We are happy we were able to provide the best kind of service. All the best, Mercedes-Benz of Ann Arbor
Google Review
- October 19, 2020
I had a pleasant experience with Mercedes-Benz of Ann Arbor. I worked with Dina and she was awesome. She was very professional, answered all of our questions and made the purchasing process easy. Very satisfied!
Response from the owner Replied: Fear None But One, we are so happy to read such a great review about Mercedes-Benz of Ann Arbor! Dina happens to be one of our best sales professionals. We appreciate the feedback. All the best, Mercedes-Benz of Ann Arbor
Google Review
- October 19, 2020
Susan made the buying experience as simple and well-executed as possible.
Response from the owner Replied: Hi John Jonides, we are very happy to have provided you with such a positive experience! All the best, Mercedes-Benz of Ann Arbor team
Google Review
- October 15, 2020
Shawn and the staff at Mercedes-Benz of Ann Arbor got me in and out, kept me informed! Just all around great service!!
Google Review
- October 11, 2020
Effective and fast, quality service I can count on. Thanks Mike
Response from the owner Replied: Eugene Patin, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor!
Google Review
- October 09, 2020
Google Review
- October 09, 2020
I would definitely recommend Michael Spinale to anyone wishing to purchase a car from Mercedes-Benz of Ann Arbor.Working with Michael turned out to be a very pleasant experience and I am very happy with the purchase of my MB 250e electric car!
Response from the owner Replied: Elfi Lechleitner, thank you for your kind words and this wonderful review!
Google Review
- October 07, 2020
Google Review
- October 07, 2020
Evan is the best! Takes care of every detail!Scott H.
Google Review
- October 01, 2020
Google Review
- September 29, 2020
Sean is highly professional. He is very patient and understanding and cares for the customers in providing the best service . He like to provide the best service alternatives that are available to him to help out his customers. He goes beyond of what is expected of him. In my opinion and with my...
Response from the owner Replied: Hi Ashok Natwa, thank you so much for your positive comments about our team member Shawn. We know that he will always provide the best service for you. Please continue to spread the good word. All the best, Mercedes-Benz of Ann Arbor team
Google Review
- September 28, 2020
My car has been in and out of the service department at various MB dealerships and nothing compares to the stellar service Ive received from Shawn Durham. He goes above and beyond. Im grateful MB AA has them on their team!
Response from the owner Replied: Ashley Lee, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ann Arbor and as well our team member Shawn. We wish you the very best!
Google Review
- September 27, 2020
Excellent service every time I need to bring in my car for maintenance. Shawn is always ready for me when I arrive to make the transaction quick and efficient. He is prompt with phone calls and keeps my best interest in mind with each appointment. Much appreciated!
Response from the owner Replied: Mindy Fairbanks, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor! We know that Shawn will continue to provide you with the best service. All the best! Mercedes-Benz of Ann Arbor team
Google Review
- September 25, 2020
Response from the owner Replied: Cat Stanton, thank you for taking the time to providing us with a statement about your experience. We definitely understand the frustration that comes along with car issues and having to put so much towards repairs. As with any review, we will research anything that we believe may be vital to the experience you had in reference to the repairs that were conducted. Please know that we are committed to providing the best service and our technicians are trained to prevent any small issues from becoming big ones. All the very best! Mercedes-Benz of Ann Arbor
Google Review
- September 25, 2020
I am writing a second review as its been nearly one year since I took my Mercedes to get repairs at the dealership in Ann Arbor. Prior to switching, I would take my car to receive routine maintenance and EVERY TIME I would have a major issue within two weeks. I had a friend at an oil change service...
Response from the owner Replied: Cat Stanton, thank you for taking the time to providing us with a statement about your experience. We definitely understand the frustration that comes along with car issues and having to put so much towards repairs. As with any review, we will research anything that we believe may be vital to the experience you had in reference to the repairs that were conducted. Please know that we are committed to providing the best service and our technicians are trained to prevent any small issues from becoming big ones. All the very best! Mercedes-Benz of Ann Arbor
Google Review
- September 17, 2020
Susie Arrow got me into my first Mercedes Benz!Thank you so much Susie!She's highly skilled and knowledgeableAnd will get you into your first Mercedes Benz with ease.
Response from the owner Replied: Kevin Gaber, thanks for your praise and kind comments about our team member Susie. We are glad to hear your experience was nothing short of being the best. Mercedes-Benz of Ann Arbor
Google Review
- September 16, 2020
Response from the owner Replied: Abraham Hajar, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory from your last review. We apologize for any of the miscommunication that occurred during your visit. We are happy to change it around and gain your loyalty back at Mercedes-Benz. All the best, Mercedes-Benz of Ann Arbor
Google Review
- September 16, 2020
Response from the owner Replied: Joe Hershey, your wonderful feedback and rating mean a lot to us. We thank you for expressing your experience with us in such a great review. It does mean a lot to our team members and the dealership. We promise to continue the best service. We wish you the very best!
Google Review
- September 12, 2020
The service department is the best in the entire region !
Response from the owner Replied: Mark Bellino, that is an incredible review and so wonderful to hear. Thank you for taking the time to writing this review. All the best, Mercedes-Benz of Ann Arbor team!
Google Review
- September 12, 2020
Shawn was very accommodating to our tight time frame for service. He went above and beyond to ensure our car was ready in the time promised. He did a great job throughout the time our car was in for service of keeping us up to date on the status of completion.
Response from the owner Replied: Hi Donna Nie, thank you so much for your positive comments about Shawn at Mercedes-Benz of Ann Arbor! That will always be the service that he will provide. All the best, Mercedes-Benz of Ann Arbor
Google Review
- September 11, 2020
Google Review
- September 11, 2020
I received excellent service and advice from Shawn while servicing my ML350 Bluetec.
Response from the owner Replied: Ahmed Al-falouji, we are glad we could help! Thank you for allowing us to do so! All the best, Mercedes-Benz of Ann Arbor team
Google Review
- September 10, 2020
Google Review
- September 08, 2020
As always, TOP NOTCH SERVICE is provided EVERY TIME I have visited Mercedes-Benz of Ann Arbor - MIKE CIZEWSKI is THE BEST! The entire team always makes me feel like family! HIGHLY RECOMMEND!!!! A+++
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We look forward to your next visit! Take care!
Google Review
- September 08, 2020
I will never get another Mercedes. Had to replace brakes and rotors after 25,000 miles. Just a rip-off
Response from the owner Replied: Frederick Lucas, we are sorry to hear of the experience you have had so far with your current Mercedes-Benz. We hope that our team provided all efforts to assisting you during your visit. Please let us know if we can assist further for your repairs, Mercedes-Benz of Ann Arbor team
Google Review
- September 08, 2020
Excellent, Easy and Seamless
Response from the owner Replied: Aspurams, your wonderful feedback and rating mean a lot to us. Thank you for taking the time during your day to let us know how we did. All the best!
Google Review
- September 08, 2020
Always a good experience with the team at MB of Ann Arbor
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day! All the best, Mercedes-Benz of Ann Arbor
Google Review
- September 06, 2020
Response from the owner Replied: Frederick Lucas, we are sorry to hear of the experience you have had so far with your current Mercedes-Benz. We hope that our team provided all efforts to assisting you during your visit. Please let us know if we can assist further for your repairs, Mercedes-Benz of Ann Arbor team
Google Review
- September 02, 2020
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day! All the best, Mercedes-Benz of Ann Arbor
Google Review
- September 01, 2020
Response from the owner Replied: Aspurams, your wonderful feedback and rating mean a lot to us. Thank you for taking the time during your day to let us know how we did. All the best!
Google Review
- September 01, 2020
Response from the owner Replied: Angelo Spagnoli, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ann Arbor. Thank you for the review!
Google Review
- September 01, 2020
I really enjoy working with Mickey, he is very knowledgeable and always goes the extra mile. I have purchased a few vehicles from him and have always had a great experience. No pressure, great salesman, loves his job!
Response from the owner Replied: George Fulmer, we really appreciate your positive review and taking the time to completing it. Mickey is a star team member and he will continue to provide you with the best service in the future as well. All the best, Mercedes-Benz of Ann Arbor
Google Review
- September 01, 2020
Shawn offered no service even though I had appointment and was there at 10am. I got the Saturday excuse. Worst Mercedes dealership cs I have ever dealt with. Dont go to Ann Arbor.
Response from the owner Replied: Sherif Abdelrahman, thank you for leaving us your feedback. We are disappointed to hear that your experience was not a positive one. Shawn is a team member who has dedicated his time, knowledge and resources to our guests. Awarded the President's Club, he is extremely meticulous to making sure every guest has been taken care of during or after their visit. We apologize that there may have been any factors that did not allow you to complete your task today. However, we would be happy to change that around and provide any other service to you. All the best, Mercedes-Benz of Ann Arbor
Google Review
- August 31, 2020
Response from the owner Replied: George Fulmer, we really appreciate your positive review and taking the time to completing it. Mickey is a star team member and he will continue to provide you with the best service in the future as well. All the best, Mercedes-Benz of Ann Arbor
Google Review
- August 29, 2020
Response from the owner Replied: Sherif Abdelrahman, thank you for leaving us your feedback. We are disappointed to hear that your experience was not a positive one. Shawn is a team member who has dedicated his time, knowledge and resources to our guests. Awarded the President's Club, he is extremely meticulous to making sure every guest has been taken care of during or after their visit. We apologize that there may have been any factors that did not allow you to complete your task today. However, we would be happy to change that around and provide any other service to you. All the best, Mercedes-Benz of Ann Arbor
Google Review
- August 28, 2020
Response from the owner Replied: Hi Lori! Thank you for the 5 stars. We appreciate you leaving the feedback. All the best, Mercedes-Benz of Ann Arbor team
Google Review
- August 26, 2020
I want to pay a great compliment to Mike Cizewski. Mike is a service advisor at Mercedes-Benz of Ann Arbor. I am the body shop manager at Bill Brown Ford in Livonia. We repaired a C300 for a buddy of mine and needed to send the vehicle to a Benz dealer for an inoperative power deck lid. I knew...
Response from the owner Replied: Joe Hershey, your wonderful feedback and rating mean a lot to us. We thank you for expressing your experience with us in such a great review. It does mean a lot to our team members and the dealership. We promise to continue the best service. We wish you the very best!
Google Review
- August 25, 2020
Superb and efficient service!
Response from the owner Replied: Mike ~ Thank you so very much for the 5 stars! We will always provide the best service.
Google Review
- August 25, 2020
Comfortable, easy and Evan was very helpful and informative. Main reason I came to Ann Arbor to sign my lease.
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We are fortunate to have a team member who carries the brand with integrity. All the very best to you, Mercedes-Benz of Ann Arbor
Google Review
- August 23, 2020
Response from the owner Replied: We appreciate your positive review about your recent experience with us! We are fortunate to have a team member who carries the brand with integrity. All the very best to you, Mercedes-Benz of Ann Arbor
Google Review
- August 22, 2020
Response from the owner Replied: Terrence Harmon, thank you for your kind words and this wonderful review! All the vert best!
Google Review
- August 22, 2020
We had an appointment for sat morning, we were here for an hour, when I asked how much longer they said an hour and a half.. I asked for a loaner they didn't have it, then I asked for a shuttle to take us 5 min down the road and the guy refused and gave me attitude, he asked if I wanted my car...
Response from the owner Replied: Abraham Hajar, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory from your last review. We apologize for any of the miscommunication that occurred during your visit. We are happy to change it around and gain your loyalty back at Mercedes-Benz. All the best, Mercedes-Benz of Ann Arbor
Google Review
- August 21, 2020
Response from the owner Replied: Mike ~ Thank you so very much for the 5 stars! We will always provide the best service.
Google Review
- August 18, 2020
Very courteous and detailed with all my questions prior to my final purchase . Closing paperwork was painless and follow up on any open issues has been great. I highly recommend Susan for anyone in search of a Mercedes
Response from the owner Replied: Nick N., we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ann Arbor. We promise to continue to do so for you in the future and to all the friends and family you refer to our show room. Thank you once again, Mercedes-Benz of Ann Arbor team
Google Review
- August 18, 2020
Michael was great. The experience was really nice.
Response from the owner Replied: Barbara Gleason, we are glad we could help! Michael enjoyed assisting you and we look forward to doing so in the future. All the best, Mercedes-Benz of Ann Arbor team
Google Review
- August 16, 2020
Google Review
- August 16, 2020
Response from the owner Replied: Ashley Bellon, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ann Arbor. It is never a first option to drive longer distance, but it is definitely worth it when you are provided with A+ service. We will always provide the best service. Thank you for your loyalty with Mercedes-Benz of Ann Arbor.
Google Review
- August 16, 2020
Response from the owner Replied: Tyler Jechura, thank you for your kind words and this wonderful review! We are excited to be assisting you with your search and potential purchase. Pass along the great experience to friends and family. All the best, Mercedes-Benz of Ann Arbor team
Google Review
- August 16, 2020
Google Review
- August 15, 2020
Response from the owner Replied: Nick N., we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Ann Arbor. We promise to continue to do so for you in the future and to all the friends and family you refer to our show room. Thank you once again, Mercedes-Benz of Ann Arbor team
Google Review
- August 15, 2020
I'm just starting the buying process but my experience today was fantastic. I worked with Susie Arrow and was beyond impressed. She wasn't a "salesman". We had great conversation and she made me immediately feel comfortable. As I look for a very specific model this dealer and (almost more...
Response from the owner Replied: Tyler Jechura, thank you for your kind words and this wonderful review! We are excited to be assisting you with your search and potential purchase. Pass along the great experience to friends and family. All the best, Mercedes-Benz of Ann Arbor team
Google Review
- August 15, 2020
Response from the owner Replied: Barbara Gleason, we are glad we could help! Michael enjoyed assisting you and we look forward to doing so in the future. All the best, Mercedes-Benz of Ann Arbor team
Google Review
- August 15, 2020
Wonderful experience!!
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- August 15, 2020
Mike worked really hard to find me my GLB. I love it. The buying experience was flawless.
Response from the owner Replied: Jc Hazeltine, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor! We hope that you invite your friends and family for their next purchase! All the best, Mercedes-Benz of Ann Arbor team
Google Review
- August 15, 2020
I had a terrific experience with Ryan Yamamoto as a sales and delivery professional. I'd highly recommend him because of his knowledge of product and the business to anyone interested in a Mercedes-Benz.
Google Review
- August 15, 2020
Ryan was attentive and knowledgable and I will purchase from him again.
Response from the owner Replied: Denise Mack, we are glad we could help! Ryan is definitely a very knowledgeable team member and always ready to help! Thank you for the kind words! Mercedes- Benz of Ann Arbor team
Google Review
- August 15, 2020
Mike Cizewski provided great service, prompt on time.
Response from the owner Replied: Hi David Williams, we are very happy to have provided you with such a positive experience!
Google Review
- August 15, 2020
Matt, Mike and staff do a stellar job at maintaining my vehicle with great communication and service! Thank you
Google Review
- August 15, 2020
Ryan was fantastic to work with and highly recommend!
Google Review
- August 07, 2020
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- August 07, 2020
Response from the owner Replied: Hi David Williams, we are very happy to have provided you with such a positive experience!
Google Review
- August 02, 2020
Response from the owner Replied: Jc Hazeltine, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Ann Arbor! We hope that you invite your friends and family for their next purchase! All the best, Mercedes-Benz of Ann Arbor team
Google Review
- August 02, 2020
Response from the owner Replied: Denise Mack, we are glad we could help! Ryan is definitely a very knowledgeable team member and always ready to help! Thank you for the kind words! Mercedes- Benz of Ann Arbor team
Google Review
- July 29, 2020
If your looking to buy a car from any suburban dealership, be prepared to get hustled. I agreed on a price for a vehicle. They sent me texts confirming price and availability, told them I was on my way to pick it up. First I was told the car was getting paint and to come in the morning. The next...
Response from the owner Replied: Hi Robbie Yassine, we regret to hear that you are displeased with your recent experience with us. We understand the frustration that comes along with missing out on a potential vehicle. The pre-owned market has been quickly moving since dealerships have been re-opened due to Covid-19. Our ethics follow as is: we only will honor a client a particular vehicle based on their appointment and quick urgency of applying a deposit. It is never based on a higher bid. We hope that we can work together and find you another vehicle in the future. All the best, Mercedes-Benz of Ann Arbor
Google Review
- July 27, 2020
Google Review
- July 27, 2020
Google Review
- July 26, 2020
Google Review
- July 24, 2020
Shawn Durham is an amazing service advisor as well as Mike Cizewski! We live closer to the Flint area and this is not our closest service location, however, we drive both of our MBs down to AA for service. Their service is A+ and their valet program is a great alternative option that most dealers do...
Response from the owner Replied: Ashley Bellon, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Ann Arbor. It is never a first option to drive longer distance, but it is definitely worth it when you are provided with A+ service. We will always provide the best service. Thank you for your loyalty with Mercedes-Benz of Ann Arbor.
Google Review
- July 24, 2020
Brought my E350 CPO vehicle with extended warranty in to have some issues looked at - collision prevention assist randomly flashing/beeping, rear sun shade not stowing properly & speaker buzz/rattle. I was informed that i would be charged $350 just to have the vehicle inspected (refunded IF they...
Google Review
- July 20, 2020
Super worst. They charged me $330 for inspection and diagnostics which took about 40 mins. In this 40 mins they didn't even thought to clean my car or wash my car from inside or outside neither they refilled the tire pressure. When I asked them they said yes it is been taken care of but when I drove...
Google Review
- July 16, 2020
Response from the owner Replied: Hi there, thank you for the kind words!
Google Review
- July 16, 2020
Response from the owner Replied: Hi Robbie Yassine, we regret to hear that you are displeased with your recent experience with us. We understand the frustration that comes along with missing out on a potential vehicle. The pre-owned market has been quickly moving since dealerships have been re-opened due to Covid-19. Our ethics follow as is: we only will honor a client a particular vehicle based on their appointment and quick urgency of applying a deposit. It is never based on a higher bid. We hope that we can work together and find you another vehicle in the future. All the best, Mercedes-Benz of Ann Arbor
Google Review
- July 16, 2020
Google Review
- July 16, 2020
Google Review
- July 15, 2020
Google Review
- July 15, 2020
Google Review
- July 15, 2020
A very friendly parts teams
Google Review
- July 15, 2020
need painting service.be prepared they tell you your tire and wheel will be broken every year you come here for service.2100$ for one wheel rim. the car is 33k for new one, a rim is asked for 2100$
Response from the owner Replied: Hi Geng Pan, we regret to hear that you are displeased with your recent experience with us. We, as a team, always put customer service and safety first. If new wheel rims or tires are needed, we must abide by safety guidelines and provide that information to you. You are always given options on how you would like to proceed. However, we always make sure we provide all options to make sure you are driving a safe vehicle. All the best, Mercedes-Benz of Ann Arbor
Google Review
- July 15, 2020
Today I had the pleasure of being served today @aMercedes- Benz Ann Arbor by Susie Arrow and Brody Bennett. The delivered excellent setvice and salesmanship. Knowledgeable, patient and kind. They made my visit Awesome. Thanks so much job well done. I would highly recommend Mercedes Benz Ann...
Response from the owner Replied: Hi Carol Anderson, thank you so much for your positive comments about Mercedes-Benz of Ann Arbor! We are so glad we were able to get you in your first Mercedes-Benz. All the best, Mercedes-Benz of Ann Arbor team
Google Review
- July 15, 2020
Before moving to Michigan, I was seen at MB Gainesville, but MB Ann Arbor is so much better! I appreciate the level of service and detail received from Shawn. They were willing to work with me when needed. I will continue to see MB Ann Arbor for all of my service while living here.
Response from the owner Replied: Jasmine M., we are so happy to read such a great review about Mercedes-Benz of Ann Arbor! We are committed to making your future experience as positive or even more the next time you are in. Thank you again for leaving the kind review. All the best, Mercedes-Benz of Ann Arbor team
Google Review
- July 15, 2020
Eric assisted us during the pandemic lockdown to help secure a GLC300. He was a pleasure to work with and strait-shooter. Very knowlegable about the products, consumer focused, and no high-pressure antics to deal with. He will help you get the car you want at the best price. By the way, this SUV is...
Response from the owner Replied: John Sebastian, we are so happy to read such a great review about Mercedes-Benz of Ann Arbor! We are grateful to know that we have gained your loyalty here at Mercedes-Benz of Ann Arbor. All the best, Mercedes-Benz of Ann Arbor
Google Review
- July 15, 2020
Service department is incompetent, discourteous and unprofessional. Sometimes they don't even honor scheduled appointments. We won't be buying another Mercedes, as they've made ownership a nightmare.
Response from the owner Replied: Mr. Snyder, Thank you for expressing your experience with our Mercedes-Benz team. We allow our team and business to only grow from the feedback our guests provide. However, by the many reviews left from our guests and being a high volume dealership, we take pride in knowing that every day we are committed to providing the best service in every aspect of the visit. Through out the years and with many challenging scenarios our dealership has proven to be the best of the best by placing our clients first. We take pride in the ownership we provide daily to our current , new, and future guests. We wish you all the best, Mercedes-Benz of Ann Arbor team
Google Review
- July 15, 2020
Mercedes-Benz of Ann Arbor Service Department.During a recent service visit, my overall service experience was excellent. Shawn Durham exhibited great customer focus, attentive listening, and delivered on achieving my expectations. He's the guy to see. Well done!
Response from the owner Replied: Hello Mr. Kennedy. We are so glad to hear that you had an excellent experience with Mercedes-Benz of Ann Arbor and especially our team member Francis. We are lucky to have a team member who exhibits the best customer service.
Google Review
- July 13, 2020
Response from the owner Replied: Hi Carol Anderson, thank you so much for your positive comments about Mercedes-Benz of Ann Arbor! We are so glad we were able to get you in your first Mercedes-Benz. All the best, Mercedes-Benz of Ann Arbor team
Google Review
- July 11, 2020
Eric assisted us during the pandemic lockdown to help secure a GLC300. He was a pleasure to work with and strait-shooter. Very knowlegable about the products, consumer focused, and no high-pressure antics to deal with. He will help you get the car you want at the best price. By the way, this SUV is...
Response from the owner Replied: John Sebastian, we are so happy to read such a great review about Mercedes-Benz of Ann Arbor! We are grateful to know that we have gained your loyalty here at Mercedes-Benz of Ann Arbor. All the best, Mercedes-Benz of Ann Arbor
Google Review
- July 03, 2020
Response from the owner Replied: John Sebastian, we are so happy to read such a great review about Mercedes-Benz of Ann Arbor! We are grateful to know that we have gained your loyalty here at Mercedes-Benz of Ann Arbor. All the best, Mercedes-Benz of Ann Arbor
Google Review
- June 29, 2020
Response from the owner Replied: Thank you again for taking the time to let us know how we did. We hope you have a great day!
Google Review
- June 26, 2020
Response from the owner Replied: Mr. Snyder, Thank you for expressing your experience with our Mercedes-Benz team. We allow our team and business to only grow from the feedback our guests provide. However, by the many reviews left from our guests and being a high volume dealership, we take pride in knowing that every day we are committed to providing the best service in every aspect of the visit. Through out the years and with many challenging scenarios our dealership has proven to be the best of the best by placing our clients first. We take pride in the ownership we provide daily to our current , new, and future guests. We wish you all the best, Mercedes-Benz of Ann Arbor team
Google Review
- June 25, 2020
Response from the owner Replied: Tony Steve, thank you for the high star rating!
Google Review
- June 25, 2020
Response from the owner Replied: Nawras Fattala, we are so happy to see another 5 star review. Thank you!
Google Review
- June 18, 2020
Google Review
- June 16, 2020
Response from the owner Replied: Jasmine M., we are so happy to read such a great review about Mercedes-Benz of Ann Arbor! We are committed to making your future experience as positive or even more the next time you are in. Thank you again for leaving the kind review. All the best, Mercedes-Benz of Ann Arbor team
Google Review
- June 15, 2020
Awesome friendly best car buying experience ever
Response from the owner Replied: Sasa Ancic, we are are so glad to know that it was the best car buying experience. We plan to make it the best for all your future purchases. Thank you again and please invite your friends/ family to our dealership.
Google Review
- June 10, 2020
Response from the owner Replied: Sasa Ancic, we are are so glad to know that it was the best car buying experience. We plan to make it the best for all your future purchases. Thank you again and please invite your friends/ family to our dealership.
Google Review
- June 08, 2020
Response from the owner Replied: Mahdi Tabra, we are glad we could help! As well thank you for taking the time to completing the review. All the best!
Google Review
- June 08, 2020
Outstanding as always
Response from the owner Replied: Mahdi Tabra, we are glad we could help! As well thank you for taking the time to completing the review. All the best!
Google Review
- June 04, 2020
Response from the owner Replied: Hi Beth M, we appreciate your honest feedback, as we are always looking for ways to improve. As a Suburban dealer, we are constantly finding ways to improve our dealerships and customer service experience. We would be happy to investigate any issues you may had with us during your visit and look forward to working with you in the future. Thank you and all the very best, Mercedes-Benz of Ann Arbor
Google Review
- June 04, 2020
Response from the owner Replied: Hi Geng Pan, we regret to hear that you are displeased with your recent experience with us. We, as a team, always put customer service and safety first. If new wheel rims or tires are needed, we must abide by safety guidelines and provide that information to you. You are always given options on how you would like to proceed. However, we always make sure we provide all options to make sure you are driving a safe vehicle. All the best, Mercedes-Benz of Ann Arbor
Google Review
- June 03, 2020
need painting service.be prepared they tell you your tire and wheel will be broken every year you come here for service.
Response from the owner Replied: Geng Pan, thank you for taking the time to leave us feedback about your experience with us. We are determined everyday to provide the best service to our customers. We are welcoming any additional information on your experience to help us best improve. Please let us know what we can do to turn your experience and gain your loyalty back at Mercedes-Benz of Ann Arbor.
Google Review
- June 03, 2020
I liked this dealership until it became part of Suburban
Response from the owner Replied: Hi Beth M, we appreciate your honest feedback, as we are always looking for ways to improve. As a Suburban dealer, we are constantly finding ways to improve our dealerships and customer service experience. We would be happy to investigate any issues you may had with us during your visit and look forward to working with you in the future. Thank you and all the very best, Mercedes-Benz of Ann Arbor
Google Review
- May 28, 2020
Response from the owner Replied: Hi Margaret Prestler, thank you so much for your positive comments about the experience you had with Eric. We are committed to provide the best service going forward as well. All the very best, Mercedes-Benz Team
Google Review
- May 28, 2020
Response from the owner Replied: Hi Denise Luciani, thank you for taking the time to let us know about your recent experience. We are disappointed to see that it was not a 5 star experience. We always welcome feedback to help us improve. All the very best!
Google Review
- May 28, 2020
Response from the owner Replied: Cameron Hodges, we strive for 100% satisfaction, and it is great to see the 5 star experience at Mercedes-Benz of Ann Arbor.
Google Review
- May 26, 2020
I had Eric Gajda for Salesman and was very pleased with his knowledge and help. I was able to receive my new car at home during pandemic.
Response from the owner Replied: Hi Margaret Prestler, thank you so much for your positive comments about the experience you had with Eric. We are committed to provide the best service going forward as well. All the very best, Mercedes-Benz Team
Google Review
- May 18, 2020
Response from the owner Replied: We appreciate your positive review about your recent experience with us! All the best!
Google Review
- May 18, 2020
Response from the owner Replied: Kelly Jones, it's upsetting to see that your experience was anything but stellar. We are committed to improving by receiving your feedback. Please feel free to reach out to us and providing more information for the experience you had. We would be happy to turn it around for you. All the best, Mercedes-Benz Team
Google Review
- May 16, 2020
Google Review
- May 16, 2020
Google Review
- May 11, 2020
Response from the owner Replied: Laurie, thanks for the positive review. We are glad to hear your service experience with us was nothing short of excellent. We hope to serve you again in the future!
Google Review
- May 11, 2020
Google Review
- May 11, 2020
Google Review
- May 11, 2020
Google Review
- May 11, 2020
Google Review
- May 11, 2020
Google Review
- May 11, 2020
Google Review
- April 29, 2020
Nice and helpful people, highly recommendingUnfortunately Ill adjust my review to two stars regarding unrespectful situationNote: I tried to talked to the general manager couple times but they didnt let me talk with him so I hope he will be able to see my review
Response from the owner Replied: Mohammd, thank you for taking the time to give the high recommendation. We look forward to servicing you in the future. All the best, Mercedes-Benz of Ann Arbor
Google Review
- April 27, 2020
Great service and very honest. Thanks for your honesty, was scared of any major repairs, they came back and indicated that nothing was wrong with the car even though the engine light was on. The only problem was when the car was recently purchased, and the tires were replaced and the wrong tire...
Google Review
- April 23, 2020
Excellent service and customer support!
Google Review
- April 23, 2020
I found Shawn to be the most helpful service advisor Ive ever encountered at any MB dealership. Ive been a MB client for more than 30 years in Canada, and while on a recent trip to Michigan, I refueled using ethanol instead of diesel. Shawn oversaw the delivery of my vehicle to the dealership and...
Google Review
- April 23, 2020
Great professional staff. Courteous and very helpful.
Google Review
- April 21, 2020
I was very pleased while my car was in for repair . Mike Cizewski went above and beyond to make it a positive experience. I would definitely recommend him and the dealership to anyone in need of excellent service.
Google Review
- April 21, 2020
He was the best, explained everything in detail and did help me out well during my vehicle multi checkpoint visit
Google Review
- April 20, 2020
I have to say that I implicitly trust Shawn with our cars and I appreciate his true dedication to service! We have decided to largely remain with Mercedes because of Shawn and the service department. I drive a lot as Realtor and need to have safe and reliable transportation and I know that I do with...
Google Review
- April 16, 2020
Response from the owner Replied: Mohammd, thank you for taking the time to give the high recommendation. We look forward to servicing you in the future. All the best, Mercedes-Benz of Ann Arbor
Google Review
- April 16, 2020
Google Review
- April 16, 2020
Google Review
- April 16, 2020
Google Review
- April 14, 2020
Shawn Durham has been my service advisor at MB of Ann Arbor. He is a very knowledgeable and responsive - I highly recommend him.
Response from the owner Replied: Thanks for the 5-star rating!
Google Review
- April 14, 2020
My overall experience with Shawn when my 2016 Mercedes-Benz GLA was excellent.