Cars.com Review
- September 13, 2025
. The service is excellent and the advisors are great. Wil continue to be a customer.
Dealer Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Cars.com Review
- September 12, 2025
Dealer was very nice my 3 year old loved all the snacks they had in baskets, the buying process was very smooth and fast I will be buying another Mercedes in the near future.
Dealer Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- August 18, 2025
Great!!! The salesman helped me throughout the buying process and has stated in contact with me since the purchased. I believe I am going to enjoy the relationship developed with the North Houston dealership. I like the car and us meeting my experience extraction. Thank you.
Dealer Replied: Joseph, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- August 09, 2025
Good and relatively fast very professional, salesman Kamran is very knowledgeable and helpful Left the dealership feeling like a real winner Thank you very much
Dealer Replied: Hi Jesus, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 31, 2025
Purchased a used vehicle. Female Buyer Beware!! they just want to move a unit off the lot. When I was expressing about the details and what needed to be fixed on the car, I was "gaslit" and made to feel very uncomfortable. “Ma’am this is a used vehicle”. Purchased car 2 weeks ago and I am still...
Dealer Replied: Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Houston North take our reviews very seriously. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 305-8970. We would appreciate the chance to turn your experience around.
Cars.com Review
- July 23, 2025
I had the pleasure of working with Venice Hunter as my Sales Representative during the purchase of my Cadillac Escalade. She was patient, kind, friendly, knowledgeable and completed the sale in a timely manner! Anthony in Finance was also great working the numbers side! I will continue to come back...
Dealer Replied: Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 23, 2025
I found the vehicle I have always dreamed of with the help of Venice Hunter as my Sales Representative and Anthony on the Financial Side at the Mercedes Benz Dealership in North Houston! She was kind, thoughtful, patient and completed the sale of my vehicle in a timely manner. I will always go back...
Dealer Replied: Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 22, 2025
Willie Byrd does a great job. No pressure to buy and excellent customer service . I would definitely recommend him
Dealer Replied: Hi Freddy, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Houston North and we hope to be of service again in the future.
Cars.com Review
- July 18, 2025
I love coming to Mercedes Benz Houston North. The service is always great! Jason is so patient and does a great job with thoroughly explaining the issues that I have. Isaiah was my service provider recently and he took good care of me. Thank you all for being so great!
Dealer Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- July 09, 2025
I had an absolutely amazing experience buying a car from this dealership! From start to finish, everything was handled with such professionalism and care. I've never felt more valued as a customer, and the staff went above and beyond to ensure I could get the vehicle I wanted. Truly the best car...
Dealer Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Cars.com Review
- July 08, 2025
Great car and great service. The quality of the service rep. Was superior, he whet about and beyond to provide excellent customer service. What I really liked was when I brought my car in, he addressed my issue immediately.
Dealer Replied: Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 08, 2025
My experience with Mercedes Benz Houston North was great. My representative, Eian “Franklin” Marcion was marvelous. He was knowledgable about the vehicles, patience to give me the time to process the information, and he followed up with all additional questions I had to ensure I made the right...
Dealer Replied: Hello Cynthia, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Cars.com Review
- July 07, 2025
I had a great experience at the Mercedes dealership recently and wanted to share my appreciation. My salesperson was incredibly helpful, always available during business hours, and even went above and beyond after hours to make sure I was completely satisfied. That level of dedication really stood...
Dealer Replied: Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- July 06, 2025
My last visit to Mercedes Houston north I was met by Jousha service manager and Michell was my service agent really went above and beyond to find the issue I was experiencing with the E450 Mercedes after 5 days of trouble shooting the technicians found the code that was causing the problem. Thank...
Dealer Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 03, 2025
Saleswoman was great! Finance office has poor service in responding to customers. Never respond to phone calls with this purchase and previous purchase in 2023. I will not deal with their office and choose to buy waranty, maintenance and service the car somewhere else. Unfortunate
Dealer Replied: Hello, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8970 to discuss what we can do to help.
Cars.com Review
- June 24, 2025
Everyone was so welcoming upon us entering the dealership. Our salesperson, Willie Bryd, is the absolute BEST! He took the time to really help us a find a vehicle that would fit our family needs, plus in our range financially.
Dealer Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 23, 2025
Excellent professional and friendly service from Michelle, very attentive, communication was very helpful, and the free Uber ride was very kind and convenient? Thank you!!
Dealer Replied: Hi Raul, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- May 18, 2025
Best experience ever in buying a car from Mercedes Benz-North Houston.The process was fast and easy.I would recommend this dealership to family and friends.
Dealer Replied: Hi Alice, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- May 15, 2025
They were very helpful and made the process go through smoothly. When I go to get my vehicle serviced, they provide great service. The staff is respectful.
Dealer Replied: Hi Pamela, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- May 15, 2025
Great service, great team, great dealership, no hassle appointments, clean waiting area, good coffee lol.
Dealer Replied: Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cars.com Review
- May 13, 2025
Kamran sold me my car. He?s the best ! This is the first time I?ve purchased a vehicle and got everything I wanted and more !
Dealer Replied: Hello Mercedez, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Cars.com Review
- May 11, 2025
Friendly, informative and transparent transaction. Assisted with review of cash versus financing. Good dealership with experienced personnel and good resources. Nothing else to say here.
Dealer Replied: Hi Tommy, we are very happy to have provided you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cars.com Review
- April 08, 2025
Hector did a great job and helped me got a good deal. Andrew apparently has Napoleon Complex. I think you have hit the ceiling of your career, Andrew.
Dealer Replied: Hello Patrick, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- April 04, 2025
The worst car buying experience i had. Bought a $200k car 75 days ago. I didn't get my title. Did a transfer plates no registration. No one is answering the phones. No Updates. Sales person disappeared. They are telling me they will call me back no phone calls. Need my title and Registration. Big SCAM
Dealer Replied: Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Yelp Review
- January 22, 2025
Avoid Mercedes-Benz of Houston North! They cheat and lie to their customers. I've never been disappointed enough in anything to wright such a bad review, but today was the straw that broke the camels back! This past September I bought a car from Mercedes-Benz of North Houston aka AutoNation. The...
Google Review
- January 14, 2025
Google Review
- January 13, 2025
I had my Mercedes towed in after I was told by another mechanic that the engine was locked 😫, they diagnosed that the motor wasn’t locked and was able to find the problem and fix it.im still in shock, Thank you for the professional service!!!
Response from the owner Replied: Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- January 11, 2025
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 11, 2025
Awesome service from Cody he was extremely helpful and went over and beyond to make sure my vehicle was properly repaired he communicated every step of the way and always greets u with a smile I highly recommend this location
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Nikia! We appreciate your recommendation of Mercedes-Benz of Houston North and we hope to be of service again in the future.
Google Review
- January 11, 2025
Response from the owner Replied: At Mercedes-Benz of Houston North, we sincerely value your review. Thanks for such a positive rating!
Google Review
- January 10, 2025
Great all around service.
Response from the owner Replied: Hi Michael, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 10, 2025
Response from the owner Replied: Hi Dale, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- January 09, 2025
Response from the owner Replied: Hi Alison, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- January 09, 2025
Claude was great! Got me in and out in no time! Wait time was very reasonable!
Response from the owner Replied: Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 08, 2025
Very positive experience today, Brandon and his team went above and beyond expected.
Response from the owner Replied: Hello Jeff, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 08, 2025
Carlos, my service advisor was very helpful! I highly recommend this location.
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 07, 2025
Avoid this dealership and AutoNation. They are scammers. apart from trying to rip off customers for v costly service contracts (like 4 times market price) they sold me an extended warranty claiming it can be canceled at anytime without any issue. Their cancelation dept commits 6-8 weeks to process...
Response from the owner Replied: Hello Imran, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- January 07, 2025
Response from the owner Replied: Thank you for taking the time to leave us this positive review! Have a wonderful day!
Google Review
- January 07, 2025
My last 3 vehicles were purchased here. They are pretty helpful and knowledgeable.
Response from the owner Replied: Hello Ellen, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- January 07, 2025
Great overall customer service. Michelle was excellent to work with.
Response from the owner Replied: Hello Quentin, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 07, 2025
Kamran made the sales process easy. Definitely will buy with him again. However, I'm not pleased with the detailing on the car. I see scratches from day I bought it.
Response from the owner Replied: Hi Arsalan, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8970 to discuss what we can do to help.
Google Review
- January 07, 2025
My sales person Hector was professional, responsive, and not pushy which made for a very easy experience. Tony, who goes over all the new tech that’s in the car, was extremely knowledgeable and was very personable. I felt at ease asking questions.
Response from the owner Replied: Hello Anthony, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, give us a call. Happy motoring!
Google Review
- January 04, 2025
Isaiah was very knowledgeable and he explained everything to me up front, setup for me a uber and he took care of all my needs that I didn’t have any questions.
Response from the owner Replied: Hello Cynthia, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 04, 2025
Car was sold to me with defective tires that went flat 4 hours after I received it. Tried to call the dealership to resolve the issue and get reimbursed for the tires. Not only did they not want to reimburse me I tried to call many staff members in management to escalate and resolve and no...
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of Houston North and we hope to be of service again in the future.
Google Review
- January 03, 2025
I came into the dealer after buying a car a week prior from them. My car had to have a tire replaced and it was very expensive. The sales manager Josh went out of his way to investigate and get me a new tire free of charge. The service rep Nester was also a huge help in scheduling and keeping me...
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Houston North and we hope to be of service again in the future.
Google Review
- January 03, 2025
My service advisor is Nestor, he is so awesome. He is so helpful in many ways and tries his best to make you happy. Excellent customer service!! Thanks so much, you are a blessing to me!!
Response from the owner Replied: Hello Ninette, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Google Review
- January 03, 2025
Excellent service oil change was done quickly.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, give us a call. Happy motoring!
Google Review
- January 03, 2025
I had a wonderful experience with Mercedes-Benz of Houston North. They were quick, and professional . I called Mr. Ben and told him what I wanted and he said I've got you, you will leave out with the vehicle of your choice, and I did with no problems at all . Thank you. I'm happy with my 2025...
Response from the owner Replied: Hi Casondra, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 02, 2025
We had such great service with Dali at this dealership. This was our 1st purchase from them and we have never had such a great experience in buying a car. Everyone there were pleasant and attentive to our needs.
Response from the owner Replied: Hi Kimberley, we are very happy to have provided you with such a positive experience! Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
Google Review
- January 02, 2025
I had a very great experience with Mercedes-Benz Houston North. Kamran in sales made the purchase effortless and smooth. He was extremely knowledgeable on all vehicles I was interested in on and off the lot and helped me make the best decision. Kevin in finance was very easy to work with he made...
Response from the owner Replied: Hello Caitlen, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Houston North. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- January 02, 2025
Jason really took great care of me. He stepped in to make my visit very smooth and seamless. I would highly recommend my friends, family, neighbors and community to come to Mercedes Benz north where the welcoming feels like family ❤️
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 31, 2024
I love how they always get it right.
Response from the owner Replied: Hello, thank you so much for the positive review! Feel free to stop by if you ever need any more help.
Google Review
- December 31, 2024
Bought a 2019 C300 a month ago from Autonation Houston. Steering wheel motor for moving it up and down needed replacement. Autonation asked me to take it to this place (which is also owned by auto Autonation) and it will be fixed for free since the car is still in warranty. They have my car open now...
Google Review
- December 31, 2024
I understand that the end of the year is a busy time, but my experience at this location was disappointing. Yesterday, I noticed that several customers, including myself, were completely ignored. I had to visit the front desk multiple times before I was assigned a salesperson. I also witnessed...
Response from the owner Replied: Hi Kelly, we are deeply disappointed by your experience at Mercedes-Benz of Houston North. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 305-8970 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Google Review
- December 31, 2024
The experience has been great and they work with me with full communication. Love how they handle everything and they will work with you. Thanks everyone and keep up the good work.
Response from the owner Replied: Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 31, 2024
Jesenia was very helpful and made my visit easy and fast .
Response from the owner Replied: HI Samaria, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 31, 2024
Great service, very friendly, knowledgeable, and helpful. Looking forward to my driving experience. Thanks for all you did.
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- December 31, 2024
Great service, very friendly, knowledgeable, and helpful. Looking forward to my driving experience. Thanks for all you did.
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- December 30, 2024
A great experience with friendly & smiling faces. The coffee was very good & the premise was pristine with cleanliness at Mercedes of North Houston.
Response from the owner Replied: Hi Valentina, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 29, 2024
Michelle was amazing! She kept me informed throughout the entire process and made sure she explained the importance of each service need.
Response from the owner Replied: Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 28, 2024
I had a wonderful experience at Mercedes-Benz of Houston. The staff was very friendly, professional, and very knowledgeable about cars and financing.
Response from the owner Replied: Hello Cassie, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 28, 2024
Anna Starkova was my sales representative from beginning to end in assisting me with the purchase of my 2025 GLE 450.This process was seamless and absolutely comfortable thanks to the staff and Anna in particular. This was my first time with Mercedes and she truly made me feel welcome and cared for....
Response from the owner Replied: Hi John, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- December 28, 2024
Kamran is hands down the best car salesman I’ve ever worked with. From start to finish, he was professional, knowledgeable, and genuinely cared about finding the perfect car for me. He listened to my needs and preferences without any pressure, ensuring the process was smooth and stress-free....
Response from the owner Replied: Hi Zach, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 28, 2024
Response from the owner Replied: Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us at Mercedes-Benz of Houston North. Kind regards!
Google Review
- December 27, 2024
Cody was great he communicated with me every step of the way regarding my repairs and I can’t say enough about the manager Jason he is amazing and always genuinely cares about his customer
Response from the owner Replied: Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 27, 2024
Efrain was professional and gave us a 30 minute demostration of the mew car. Everything was excellent. Finance was quock and efficient.
Response from the owner Replied: Hi Syed, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 27, 2024
Response from the owner Replied: Thank you for rating us so high here at Mercedes-Benz of Houston North!
Google Review
- December 26, 2024
My service advisor did an excellent job keeping me informed about the service being performed on my vehicle.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Tiawanna! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 26, 2024
Our sales rep, Nenad Markovich, was very friendly and helpful. The entire sales process including the paperwork and financing takes a while just like at most dealerships.
Response from the owner Replied: Hi Cesar, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 25, 2024
Excellent customer service from the Manager and the Service Advisor. Thank you!!!!
Response from the owner Replied: Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- December 25, 2024
Cindy in service is amazing!
Response from the owner Replied: Hi, we're glad you had such a wonderful experience with us! Feel free to stop by if you ever need any more help.
Google Review
- December 24, 2024
I love the constant communication about my vehicle. Nestor is very friendly and helpful. Theyeven helped me take my car seat out!!!!
Response from the owner Replied: Hello Andrea, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!
Google Review
- December 24, 2024
Love service advisor Cindy! Great personality and can-do attitude!!
Response from the owner Replied: Hello Tandra, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Google Review
- December 24, 2024
Response from the owner Replied: Hi, thanks for giving us so many stars! If there's ever more that we can do for you, please stop by!
Google Review
- December 23, 2024
Response from the owner Replied: Hi Lisa, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 23, 2024
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Houston North, we strive for excellence. Thank you for your business!
Google Review
- December 23, 2024
Ana, my Service Rep was Excellent!
Response from the owner Replied: Hi David, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 22, 2024
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Mercedes-Benz of Houston North! Thank you!
Google Review
- December 22, 2024
Response from the owner Replied: Thanks for leaving us this review! We're thrilled about all of the stars!
Google Review
- December 22, 2024
An extremely professional dealership. Very happy with my experience.
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Houston North. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 22, 2024
Great deal on new vehicle
Response from the owner Replied: Hello George, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 21, 2024
Great service!!
Response from the owner Replied: Hi Angie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- December 21, 2024
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Houston North. If there is anything else we can do for you, please don't hesitate to let us know (281) 305-8970. Have a great one!
Google Review
- December 21, 2024
Great and perfect service
Response from the owner Replied: Hi Andy, thank you for your positive review. We're happy to have been of service to you. Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 21, 2024
Came in for key programming and Cindy’s service was great.
Response from the owner Replied: Hello Kevin, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 21, 2024
Great service! I wish I could give Michelle all tens.
Response from the owner Replied: Hi Mark, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 21, 2024
My service advisor Nestor was outstanding. He carefully explained what services were needed to keep my vehicle running in as required. The entire service team were very helpful! I definitely will recommend Sewell!
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 20, 2024
Great Dealership! Great Experience! Ask for Dali. He will take care of you !!
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 20, 2024
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- December 20, 2024
👍🏼
Response from the owner Replied: Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 19, 2024
Response from the owner Replied: Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 19, 2024
Response from the owner Replied: Hi Janice, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 18, 2024
Response from the owner Replied: Hello, the high rating is very much appreciated! Have a great one!
Google Review
- December 18, 2024
Response from the owner Replied: Hi Richard, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- December 18, 2024
Vernon Gatlin is superb, easily applying his knowledge of Mercedes and the car industry to my needs. Andrew (District Manager and Allen Godfrey in Finance stood behind Vernon to make the process efficient and painless). Best of all, no run around. BTW?2nd car from Vernon and North Mercedes)!!
Google Review
- December 18, 2024
Very professional and attention to detail. Cody in service made sure my E350 is in perfect condition.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Vance! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 18, 2024
A great experience! Vernon was so helpful and guided us to the precise vehicle we wanted to purchase. He was very patient, struck us a great deal and then took his time to get us all set up with the app and the features of our new GLB 250. Everyone that we encountered was also extremely...
Response from the owner Replied: Hi Mary, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Cars.com Review
- December 18, 2024
Vernon Gatlin is superb, easily applying his knowledge of Mercedes and the car industry to my needs. Andrew (District Manager and Allen Godfrey in Finance stood behind Vernon to make the process efficient and painless). Best of all, no run around. BTW…2nd car from Vernon and North Mercedes)!!
Dealer Replied: Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Google Review
- December 18, 2024
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- December 18, 2024
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 18, 2024
Service was completed efficiently and beyond expectation.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Victoria! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 18, 2024
Ana is simply AWESOME!!! AND VERY CLEAR AND VERY PATIENT. I REALLY APPRECIATE THE EFFORT THAT ANA PUT INTO TAKING GREAT CARE OF MY NEEDS COMPLETELY. THANK YOU ANA!!!ANA GETS 10 STARS **********!!!!!
Response from the owner Replied: Hello, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 18, 2024
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Houston North such a high star-rating! Thanks again and take care!
Google Review
- December 18, 2024
Cody was EXCELLENT!!! Extremely professional, responsive and efficient! He made everything a wonderful, smooth and seamless service experience!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Gigi! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- December 17, 2024
A truly great experience!It's been a LONG time since we've bought a car. We were shopping to replace a 22-year-old vehicle that, well, we felt was not worth it to hold onto.Came to MB of Houston North once to look at and test drive a used GLA 250. Vernon was excellent. We liked the drive, but...
Google Review
- December 16, 2024
Great service absolutely great attitude carlos is great service advisor ever
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Drive safe, and we'll see you on the road.
Google Review
- December 16, 2024
Very pleasant! Professional and great environment!
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Houston North. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 16, 2024
One of the best customer service experiences I’ve had. Thank you!
Response from the owner Replied: Hi James, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Google Review
- December 15, 2024
Service was quick , everyone professional. Peter was awesome
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 14, 2024
Response from the owner Replied: Thanks for the great rating! We are always happy to help!
Google Review
- December 14, 2024
Very good and responsive service.
Response from the owner Replied: Hi Riaz, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 13, 2024
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Houston North, we strive for excellence. Thank you for your business!
Google Review
- December 12, 2024
I was very happy with the service I received from Jesina. She confirmed the new tires were in stock before my appointment and communicated that to me ahead of my visit. The time spent waiting on my vehicle was just as she stated. Right at 2.5 hours. Good experience overall. Thank you
Response from the owner Replied: Hi Mary, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 12, 2024
Michelle and Jason communicated effectively with all options as to what was necessary vs optional for vehicle maintenance. Helped with loaner vehicle and had my car ready to drive off upon arrival. Great service!
Response from the owner Replied: Hi Janet, we're happy you found our staff so supportive during your experience here at Mercedes-Benz of Houston North. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- December 12, 2024
My service advisor, Cindy was great! She listened.
Response from the owner Replied: Hello Ruby, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 12, 2024
This deal is the best out of all deals I had experience with. Professional, friendly and honest! They are willing to help you to find what fits your needs best!
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 11, 2024
Franklin made my experience so personable and smooth. I did not plan to walk away with a car but he made it happen! He went above and beyond for me and I appreciate him so much!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Jalynn! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 11, 2024
GREAT PLACE TO BUY A CAR
Google Review
- December 11, 2024
My experience was fast easy & hassle free thank you to Mr. William for making the process so smooth
Response from the owner Replied: Hi Shantal, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Google Review
- December 10, 2024
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- December 10, 2024
I love this place they offer A+ experience and service. They are honest and get the job done
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Shaniqua! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 10, 2024
Always a positive experience here. Claude was awesome as usual and the process was seamless. Great job!
Response from the owner Replied: Hello Damon, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 10, 2024
Always Excellent Customer Service.
Response from the owner Replied: Hi Mark, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 09, 2024
The issues associated with our 1986 560SL were identified and addressed in a satisfactory manner.
Response from the owner Replied: Hi John, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- December 09, 2024
Very pleased, My car was picked up and diagnosed, and I received the video showing what all needed to be done outside of what was warranted
Response from the owner Replied: Hello Lawanda, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 08, 2024
I had an amazing time buying my 2025 Mercedes-Benz GLC at Mercedes-Benz North. Hector was absolutely fantastic—he knew everything about the car, was super professional, and went above and beyond to make sure I was happy. His friendly and calm attitude put me at ease, like having a helpful neighbor....
Response from the owner Replied: Hi, thanks for your praise and kind comments about our team. Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- December 07, 2024
Had efficient service today thanks to my advisor Claude. Thank you!
Response from the owner Replied: Hi Ijeoma, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 07, 2024
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (281) 305-8970 so we can assist you further.
Google Review
- December 06, 2024
One of the worst experiences I have had with dealerships. The communication was off since the beginning to start off with but I decided to still go through the process given that I had already started. I would not recommend this dealership to anyone if you are searching online and expecting the...
Response from the owner Replied: Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- December 04, 2024
very helpful had a blowout tire had to be ordered and they were providing me with a loaner car so I can be able to pick up my children and do things I needed to do until the tire got in awesome service highly recommend
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of Houston North and we hope to be of service again in the future.
Google Review
- December 04, 2024
I had a wonderful experience with the customer service team at Mercedes-Benz, especially with Efrain Washington. From the moment I walked in, Efrain made me feel welcomed and well taken care of. He was incredibly knowledgeable, patient, and attentive to my needs. Efrain went above and beyond to...
Response from the owner Replied: Hi Kimberly, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 03, 2024
This was my third purchase at MERCEDES BENZ NORTH and each time they have displayed the utmost professionalism and care in meeting our purchase needs. Thanks Venise and the rest of the MB staff for being a cut above.
Response from the owner Replied: Hi Wayne, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- December 03, 2024
I purchased an extended warranty at Mercedes North Houston. My advice is don’t buy it. They say you can cancel at any time and get a prorated refund in six to eight weeks, but here I am nine weeks after selling my car and requesting a refund still waiting to learn how much I will receive and when I...
Response from the owner Replied: Hi Christopher, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 305-8970 to discuss what we can do to help.
Google Review
- December 03, 2024
Great service
Response from the owner Replied: Hi Jacqueline, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- December 03, 2024
Service here is not consistent. I’ve purchased vehicles from here twice and I’ve been disappointed with service on a few occasions. I’m going back to Sewel Mercedes West.
Response from the owner Replied: Hi Andre, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 305-8970 to discuss what we can do to help.
Google Review
- December 02, 2024
Excellent Service. Mr. Jason Fleeks
Response from the owner Replied: Hi Ann, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 02, 2024
Everyone was professional and polite. Top notch and world class service. Never had a bad experience.
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- December 01, 2024
I would like to thank Yamileth Hernandez for taking very good care of me, She keep me informed at step of the process.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 01, 2024
Response from the owner Replied: Hi Michael, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Google Review
- December 01, 2024
Service Team was great! Very professional and helpful!
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 01, 2024
Vernon provided me with exceptional service. 1000% Recomended
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Houston North. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 30, 2024
Everyone at the dealership is always willing to help with any issues involving the car.
Response from the owner Replied: Hello Wanda, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 30, 2024
Response from the owner Replied: Thank you; your positive rating means a lot to us here at Mercedes-Benz of Houston North!
Google Review
- November 29, 2024
Great, friendly customer service. My service advisor is very helpful and knowledgeable.
Response from the owner Replied: Hi Rob, we are delighted we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 29, 2024
I rarely write reviews; yet here I am happily writing to shout out for the sales rep. Kamran Koohpaee and the great Mercedes dealership service in North Houston! Very welcoming environment, and treated my wife and kid very professionally and with happy smiles :). I went to buy a hybrid GLC350e, and...
Response from the owner Replied: Hello Iqbal, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 29, 2024
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- November 28, 2024
Excellent buying experience, would recommend without hesitation. Only negative: the car was delivered with overinflated tires, which was disappointing.
Response from the owner Replied: Hi Rajan, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (281) 305-8970. We'd appreciate the chance to make your experience a positive one.
Google Review
- November 28, 2024
I bought a loaner car 7000 miles from this dealer, First owner, and 4 month later , while driving 45 speed the tire blow up without hit anything or run over there naiks , Whatsoever , The side wall of the tire riff off about 5 inches, I can prove it the rims is perfect. No Nick no scratch...
Response from the owner Replied: Hi Madicapbell, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8970 to discuss what we can do to help.
Google Review
- November 28, 2024
Carlos T. is the best! He and the whole team at Service Center are professional and accommodating. Highly recommend to anyone needing maintenance.
Response from the owner Replied: Hi David, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. We appreciate your recommendation and we hope to be of service again in the future.
Google Review
- November 28, 2024
Response from the owner Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 28, 2024
Update: Shortly after this review, I did hear back from a manager. They are wanting to work with me and help fill me in with why there has been delays and lack of communication. He was genuine and we had an honest discussion. They give the appearance of wanting to improve the situation. Still...
Response from the owner Replied: Chris, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 28, 2024
Response from the owner Replied: Hi, we appreciate your great rating of Mercedes-Benz of Houston North! If you ever need anything else, we hope you'll choose us again!
Google Review
- November 28, 2024
amazing team they have there and Michelle in service was absolutely phenomenal. Extremely professional kept me updated I was never in the unknown. I was a walk-in ended up being a cylinder head replacement they had me out in 48 hours. A+++++
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 28, 2024
I was in a bind. It was closing time and I needed a loaner badly. They stayed late, made sure my towed car was set aside properly til the morning, and got me on the road home after hours. Excellent personal service.
Response from the owner Replied: Hi Jeffrey, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 28, 2024
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Mercedes-Benz of Houston North! Thank you!
Google Review
- November 28, 2024
William was very informative
Response from the owner Replied: Hello Emilio, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 28, 2024
Response from the owner Replied: All those stars! Thank you for rating Mercedes-Benz of Houston North so highly!
Google Review
- November 28, 2024
Michelle was 5 star
Response from the owner Replied: Hi Sinse, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 23, 2024
Excellence. Agent Jesenia from the services department is wonderful.
Response from the owner Replied: Hi, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 23, 2024
Response from the owner Replied: Hi Susan, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 23, 2024
Response from the owner Replied: Hi, it's great to see such a high rating! Thank you for reviewing us!
Google Review
- November 22, 2024
Excellent customer service by Assistant Service Manager, Peter Schermerhorn. The technician took a video of the parts of the vehicle that was being worked on and Peter messaged me the video and findings.
Response from the owner Replied: Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 22, 2024
The salesman Ben was excellent and very easy to deal with.
Response from the owner Replied: Hi Shahid, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 22, 2024
Response from the owner Replied: Hi, we appreciate you taking the time to leave us a response, Wil! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 22, 2024
Always have the best experience
Response from the owner Replied: Hello Michael, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 22, 2024
Great customer service. Cody is a quick and reliable advisor that took care of my car’s needs and made sure everything was done properly. I will continue to bring my car and my family’s cars to Mercedes Benz of North Houston Service Department!!
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 21, 2024
Awesome buying experience!
Response from the owner Replied: Hi, we appreciate you taking the time to leave us a response, Kevin! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 21, 2024
Response from the owner Replied: Hello, thank you for the high rating! Big thumbs up!
Google Review
- November 20, 2024
Efficient and reliable will all of my needs
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 20, 2024
Jesenia, was our service advisor.She was very helpful, kept us updated with our car.Thank you Jesenia for all your help.
Response from the owner Replied: Hi Alondra, thanks for your praise and kind comments about our team. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 20, 2024
Exceptional service from a phenomenal dealership!
Response from the owner Replied: Hi Vee, it is great to read such wonderful comments about your experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 20, 2024
Response from the owner Replied: Thank you! We hope to be of service to you again!
Google Review
- November 20, 2024
Michael and Allen did a great job. The transaction was smooth and fast. They took no shortcuts but got straight to the point. I very much appreciate you.
Response from the owner Replied: Hi Ali, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Please let us know if there is anything else we can do for you; we are more than happy to help!
Yelp Review
- November 20, 2024
Michael and Allen, thank you for the great deal and the smooth transaction. I love my new car!
Google Review
- November 20, 2024
Think twice about buying here, I was sold a car and was told to get the additional warranty for appearance (I was advised that they would replace, etc, etc) after paying for the additional coverage for 11 months I put a claim in for my seats and was denied that it was based on daily wear and tear....
Response from the owner Replied: Hi Julie, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 305-8970 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Google Review
- November 20, 2024
The woman that answers the phone for the service department is so rude that I rather just take my business elsewhere. There has been multiple times I have called and she gives the same lack of customer service and bad attitude every time.
Response from the owner Replied: Hello Holly, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (281) 305-8970 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- November 19, 2024
It's always a pleasure working with Claude P. He is very attentive, patient, and knowledgeable.
Response from the owner Replied: Hi Marpha, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 19, 2024
Response from the owner Replied: Thank you for your wonderful rating. Thanks so much again!
Google Review
- November 19, 2024
Really nice people who care. My experience was great and my service person was on time to take care of me and my car. Great place to buy a car and have it serviced.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Jacky! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 16, 2024
Response from the owner Replied: Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!
Google Review
- November 16, 2024
Always GREAT customer service at this dealership. Isiah is the best!
Response from the owner Replied: Hi Darcy, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 15, 2024
Jason and Mike provided excellent service as always
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Feel free to stop by if you ever need any more help.
Google Review
- November 15, 2024
10/10 highly recommend!!! Always excellent customer service.
Response from the owner Replied: Hello Monea, thank you so much for the positive review! We appreciate your recommendation of Mercedes-Benz of Houston North and we hope to be of service again in the future.
Google Review
- November 15, 2024
The gentleman that signed me in was kind and i always have a great experience when i go to this location
Response from the owner Replied: Hello Raquel, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 15, 2024
Bought a used car it had issues and that was very disappointing, but the service team made that situation much better with their care, concern and professionalism !Carlos was a great service advisor.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Greg! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 14, 2024
Jason and Carlos in the service dept are amazing ppl to work with. They were both efficient with working on my vehicle.
Response from the owner Replied: Hello Tia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 14, 2024
Travis Lewis was an exceptional sales representative! He went above and beyond to take care of my purchase needs and I am truly appreciative of his service. I didn't have the best experience at a previous Mercedes Benz dealership, but you all turned that experience around for me! Kudos to MB Houston...
Response from the owner Replied: Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 13, 2024
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- November 13, 2024
Good and courteous service. But the customer waiting area is not up to Mercedes Benz standards. It seems small, you cannot use the internet and the bathroom was not clean.
Response from the owner Replied: Hello David, we appreciate you taking the time to leave us this feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8970 to discuss what we can do to help.
Google Review
- November 13, 2024
Mercedes-Benz of Houston North deserves all of my 5 stars!! I would give them 10 stars if I could. Every time that I come in for service, I am treated with the utmost respect and in a very professional manner. Isaiah Martinez is my customer care specialist and takes great care with all of my...
Response from the owner Replied: Hi Cecelia, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 13, 2024
Excellent sales experience!! Hector was great to work with both during and after the deal. Also, shout-out to Allen from finance for his knowledge of the various financing and coverage options. Thanks again to everyone for being so pleasant and facilitating!
Response from the owner Replied: Hi Jacob, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 12, 2024
Steven Davis was great took care of my problems. Got my sprinter motor home repaired and back on the road in a couple of hours. Thanks
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 11, 2024
Great dealership and service department! If you’re looking for a new or pre-owned Mercedes (or need service), this is the place. I took my car in for service and Will Cook provided excellent customer service. He stayed in touch with me through out the process and there were no surprises. Keep up...
Response from the owner Replied: Hi Chris, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Google Review
- November 11, 2024
Jason Fleeks is THE BEST !!
Response from the owner Replied: Hello Vickey, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 11, 2024
I recently had such a great experience with Mercedes North Houston. Forrest was my salesman, who did such an awesome job with assisting me in the purchasing process. Everyone was extremely friendly, down to the finance manager Trey and the rest of the staff. I would definitely recommend this...
Response from the owner Replied: Hi Ericka, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Mercedes-Benz of Houston North and we hope to be of service again in the future.
Google Review
- November 10, 2024
Cindy was very informative and a great help
Response from the owner Replied: Hello Tamika, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 09, 2024
Response from the owner Replied: Your great rating means a lot to us at Mercedes-Benz of Houston North, and we appreciate you taking the time to leave us this review! Take care!
Google Review
- November 09, 2024
Response from the owner Replied: Hi, thanks for the great rating!
Google Review
- November 09, 2024
Very professional experience.
Response from the owner Replied: Hello Marcus, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 09, 2024
Response from the owner Replied: Hi, thank you for taking the time to leave this review. We regret that we didn't meet your expectations, and would like to learn more about your customer experience. You can reach us at (281) 305-8970. We hope to hear from you soon.
Google Review
- November 08, 2024
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 08, 2024
Thank you for helping me make my daughters dreams come true
Response from the owner Replied: Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Google Review
- November 07, 2024
Excellent service as always at Mercedes North, Jeffrey was brilliant managing my service from start to finish whilst keeping me consistently updated.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Bobby! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 07, 2024
Cody was great. Helpful & kept me informed about my vehicle.
Response from the owner Replied: Hi Pam, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Please don't hesitate to reach out if there's anything additional we can do for you.
Yelp Review
- November 07, 2024
The experience of buying a new Mercedes was just awesome. My cells lady anna K was above and beyond what was expected of her so my first purchase of a Mercedes GLE 350. Was the best that I have ever experience in buying a luxury car.
Google Review
- November 07, 2024
Best place just ask for Peter....
Response from the owner Replied: Hi Ibrahim, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 06, 2024
Response from the owner Replied: Hello Nitin, thank you so much for your high rating! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 06, 2024
Response from the owner Replied: Hi, we love receiving a high rating, and appreciate your positive review of Mercedes-Benz of Houston North! We hope you'll consider us again in the future with your automotive needs!
Google Review
- November 06, 2024
BEWARE THEIR SERVICE DEPARTMENT! They will send you pictures of someone else’s car to sell you things it doesn’t need!!!! They are crooked. You wouldn’t expect this from a dealership. BEWARE do not use this shop. Go to Sewell.
Response from the owner Replied: Hi Kelsey, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8970 to discuss what we can do to help.
Cars.com Review
- November 06, 2024
BEWARE THEIR SERVICE DEPARTMENT! They will send you pictures of someone else’s car to sell you things it doesn’t need!!!! They are crooked. You wouldn’t expect this from a dealership. BEWARE do not use this shop. Go to Sewell.
Dealer Replied: Hello, thank you for taking the time to leave us feedback. We would like to have a better understanding about your experience. Please reach out to us at (281) 305-8970 at your earliest convenience and we will do our best to resolve this with you.
Cars.com Review
- November 06, 2024
Kelsey Stewart 5 reviews BEWARE THEIR SERVICE DEPARTMENT! They will send you pictures of someone else’s car to sell you things it doesn’t need!!!! They are crooked. You wouldn’t expect this from a dealership. BEWARE do not use this shop. Go to Sewell.
Dealer Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 305-8970 to discuss what we can do to help.
Cars.com Review
- November 06, 2024
Kelsey Stewart 5 reviews BEWARE THEIR SERVICE DEPARTMENT! They will send you pictures of someone else’s car to sell you things it doesn’t need!!!! They are crooked. You wouldn’t expect this from a dealership. BEWARE do not use this shop. Go to Sewell.
Dealer Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 305-8970 to discuss what we can do to help.
Google Review
- November 06, 2024
I’m amazed by their customer service excellence. From the moment I enter thru documents signatures and up-to this moment, they are always very attentive. They assist us address any issues with positive attitude for a good outlook.My representative Kamran Koohpaee is amazing and I would recommend him...
Response from the owner Replied: Hi Walter, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 06, 2024
Very easy to deal with. Answered all my questions with no pressure. Highly recommend.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Susan! We appreciate your recommendation of Mercedes-Benz of Houston North and we hope to be of service again in the future.
Google Review
- November 06, 2024
Great experience
Response from the owner Replied: Hello Philip, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
Yelp Review
- November 06, 2024
BEWARE THEIR SERVICE DEPARTMENT! Their shop will send you pictures of someone else's car and pretend it has issues it doesn't to sell you things it doesn't need!!!! They are crooked. You wouldn't expect this from a dealership!!! BEWARE!!!!! DO NOT USE THIS SHOP!!! It is a scam. Go to Sewell.
Google Review
- November 06, 2024
This is the second time this dealership gave me a hard time, because of this dealership, I probably will never buy another Mercedes again. I called for two weeks straight every day asking for the last service advisor that helped me ..first name Yesenia and she never called me back so then they...
Response from the owner Replied: Hello Roxie, we are deeply disappointed by your experience at Mercedes-Benz of Houston North. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8970 to discuss what we can do to help.
Google Review
- November 05, 2024
I’ve been going to this location since I moved here in 2016. They have the best customer service. I went to other locations and there’s a difference. I’m a forever customer of Mercedes Benz specifically the north location.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have served you. We always strive to provide personable, excellent customer service. Thank you again for the review!
Google Review
- November 05, 2024
Anna and the used car staff was wonderful to work with. They made our purchase a pleasant experience.
Response from the owner Replied: Hi Patrick, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 05, 2024
Absolutely the worst customer service when I had a check tail light warning appeared on my car. Car was checked out and same problem occurred next day. Called and service tech Noesto never returned my call.
Response from the owner Replied: Hi Jaime, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- November 04, 2024
I was in desperate need for a Toyota 4Runner, because I was about to leave for a camping trip that required 4WD. But I'm picky. I didn't want to make exceptions on what I wanted in a vehicle, because I drive them forever, and I was so fortunate that exactly what I wanted became available at this...
Google Review
- November 03, 2024
I was being generous giving a one star.I recently visited this Mercedes Benz dealership for service my vehicle was turning off every time I came to a stop. After keeping my car for over a week, they informed me that "nothing was wrong with the vehicle." However, I was still charged $300 for...
Response from the owner Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (281) 305-8970 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Google Review
- November 03, 2024
Tried to inquire about a pre-owned Honda Odyssey to get an out-the-door price, and was flatly told over the phone "the price is the price" and there is no room for negotiating a lower price. Glad I called and didn't waste my time going to the dealership.
Response from the owner Replied: Hi Elizabeth, we regret to hear that you had this experience with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8970. We hope to hear from you.
Google Review
- November 03, 2024
Great service excellent customer service explain everything very good .
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- November 02, 2024
Bought 2 cars here so far. When we purchased each vehicle we also bought service packages with them so our vehicles are well maintained. It's nice they wash them every time they are in for service.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Doug! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 02, 2024
Excellent service
Response from the owner Replied: Hola Ivette, agradecemos tu aporte. Me alegra saber que siempre está impresionado con el servicio que ofrecemos aquí en Mercedes-Benz of Houston North. Si hay algo más que podamos hacer por usted, no dude en contactarnos. ¡Vuelve y visítanos cuando quieras! ¡Cuidarse!
Google Review
- November 02, 2024
Nothing but a bunch of overpriced cars.
Response from the owner Replied: Hi Igor, thank you for taking the time to leave us feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (281) 305-8970 at your earliest convenience to discuss how we can turn your experience into a positive one.
Google Review
- November 02, 2024
Great service as usual Michael was very informative and kept communicating with us at all times
Response from the owner Replied: Hello Carlos, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 01, 2024
Jason did a tremendous job making sure the customer came frist he showed me he really cared about my experience and I believe he went as high as he could to insure I got the best experience and service from Auto Nation Mercedes. Will was my initial service rep and he did an amazing job getting the...
Response from the owner Replied: Hi Danny, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- November 01, 2024
Response from the owner Replied: Hello, thank you for rating us; we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
Google Review
- November 01, 2024
I recently had the pleasure of purchasing a vehicle from Mercedes-Benz of Houston North, and Franklin made it truly an amazing experience! The entire process, from start to finish, was impeccable. There was no stress or strain involved, thanks to Franklin and the fantastic team. Whether it was the...
Response from the owner Replied: Hello Karl, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 31, 2024
Ana..very helpful and professional always kept in touch.
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 31, 2024
I was very happy with the service, Gabriel made me and my family feel welcomed. He was positive and extremely patient with me as I worked through some hurdles. Gabriel and the finance team are the best and is the reason why I refuse to go anywhere else and I have already recommended MBN to my...
Response from the owner Replied: Hi Raenette, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- October 31, 2024
Response from the owner Replied: Hi Walter, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 31, 2024
Avoid this location at all costs! Do not buy any parts or even consider purchasing a vehicle from them. They sold me coolant for $64.68 when the same coolant costs only $24.49 at Woodlands Mercedes. These people are crooks, and it’s outrageous how they exploit customers. I genuinely hope they face...
Response from the owner Replied: Hello Uladzimir, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Houston North and we hope to be of service again in the future.
Google Review
- October 31, 2024
My multiple car leases and purchase went well here but my last service advisor got worse and worse over time. Wouldn’t return calls or emails. When I would finally get a hold of him he’d have some lame excuse and try to pacify me by using words like “honey.” So I moved to another MB dealership and...
Response from the owner Replied: Hi Laurie, we regret your experience with us here, but are glad you brought this to our attention. If you are willing to give us another chance, please contact us at (281) 305-8970 so we can understand your situation better in order to try and turn your experience around.Thank you,Mercedes-Benz of Houston North
Google Review
- October 30, 2024
I was EXTREMELY satisfied with Carlos' handling of my vehicle. I will continue to have my vehicle serviced at this dealership.
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 30, 2024
Jeff is really a good service guy and dedicated at what he does . Made my experience at your dealership so smooth .
Response from the owner Replied: Hi Pauline, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 30, 2024
As always, excellent service.
Response from the owner Replied: Hi Donald, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Houston North. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- October 30, 2024
I recently purchased a car from Mike Holmes at Mercedes-Benz North Houston, and I couldn’t have asked for a better experience. Mike was incredibly personable, making the entire process comfortable and stress-free. He took the time to understand what I was looking for, and he went above and beyond to...
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Vernard! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 30, 2024
From the beginning to the end it was a smooth transaction. No pressure , what it says online is what you pay for the car. They really took care of me . Would definitely recommend you to check them out.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Cristian! We appreciate your recommendation of Mercedes-Benz of Houston North and we hope to be of service again in the future.
Google Review
- October 30, 2024
Response from the owner Replied: Hi Daniel, we are so happy to read such a great review about Mercedes-Benz of Houston North! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- October 30, 2024
Michelle was very pleasant and informative. She made sure to stay in contact and was very attentive to my concerns and questions. She took the extra step to make sure I was satisfied with my service, she even opened my door to my car for me! I would love to have her as my service advisor any time....
Response from the owner Replied: Hi Ria, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 30, 2024
Response from the owner Replied: Thank you for taking the time to rate us here at Mercedes-Benz of Houston North. Have a great day!
Google Review
- October 30, 2024
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- October 30, 2024
This has to be the Best Mercedes dealership in TEXAS! The manager here (Keith), he’s very down to earth. Never pushed us to buying any cars. He will give you the respect you deserve. Friendly, awesome person to deal with. Made everything easier.
Response from the owner Replied: Hi Tony, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 29, 2024
Great smooth experience! Everything worked well.
Response from the owner Replied: Hi Jackie, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- October 29, 2024
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Houston North, we strive for excellence. Thank you for your business!
Google Review
- October 28, 2024
Mercedes Benz North Houston staffs are very professional. They are very responsive, take care of their customers well. I will certainly recommend anybody who wants to purchase Mercedes
Response from the owner Replied: Hi Samuel, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 28, 2024
Response from the owner Replied: Thank you for such a great rating! Here at Mercedes-Benz of Houston North, we strive for excellence. Thank you for your business!
Google Review
- October 27, 2024
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- October 27, 2024
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- October 26, 2024
I recently purchased a 2017 Mercedes GLC and I from Mercedes Houston North and I love it. My buying experience was awesome. I was assisted by Michael Holmes who was outstanding. He was professional, showed me several models, spent 3 hours with me and never pressured me once for a decision. This is...
Response from the owner Replied: Hello Antonio, thank you for your positive review. We're happy to have been of service to you. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Houston North
Google Review
- October 26, 2024
Mercedes Benz Houston North was exceptional with my service of S550. Customer service was second to none. Will definitely be utilizing them form now on.
Response from the owner Replied: Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 26, 2024
I always receive exceptional service and recommendations!
Response from the owner Replied: Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Houston North. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- October 24, 2024
Great people to work with. Very knowledgeable and very friendly staff.
Response from the owner Replied: Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 24, 2024
My service provider Ana was awesome. I will be returning for all my future services. Ana was great with accommodating my needs and answering all questions I had. She made my experience comfortable and provided details about my services.
Response from the owner Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 24, 2024
Always courteous and professional. Goes the extra mile to satisfy customers.
Response from the owner Replied: Hello Jesse, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 24, 2024
Great staff… approachable and helpful. William was great. Will only go here with my Mercedes
Response from the owner Replied: Hello Emma, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 24, 2024
Claude is great. He's compassionate, friendly & helpful. Mercedes North has continued to provide me with the best service and kindness.
Response from the owner Replied: Hello Alisha, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 24, 2024
Emily T. Was the most amazing sales person! She was so knowledgeable and patient. We were not pushed into anything and felt her patience and knowledge was such a great service. She far surpassed my expectations and assisted with teaching and technology after the purchase. I will buy my next...
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 24, 2024
Response from the owner Replied: At Mercedes-Benz of Houston North, we sincerely value your review. Thanks for such a positive rating!
Google Review
- October 24, 2024
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 24, 2024
Response from the owner Replied: Wow, thank you for the high star-rating!
Cars.com Review
- October 23, 2024
Never returned my messages. I sent 2 messages weeks apart. What else can I say to get the 15 words?
Google Review
- October 23, 2024
My sales representative, Jennifer Arias, was very efficient, helpful, and made it very pleasant to work with her.
Google Review
- October 22, 2024
Thank you Edward for helping me throughout the process of getting my new car!
Response from the owner Replied: Hello Natalie, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Google Review
- October 21, 2024
William is a great guy and I appreciate his honesty and his smile. Smile is a great sign that he likes to help others. Great customer service .
Response from the owner Replied: Hello Juanita, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 21, 2024
Peter Schermerhorn is AMAZING!!!!! He takes care of business and provides TOP TIER SERVICE EVERYTIME! I’m grateful for him and so should MERCEDES for having an AMAZING EXCELLENT team member!!!!! Definitely looking forward to purchasing a new vehicle next year!!!!
Response from the owner Replied: Hello, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Houston North
Google Review
- October 21, 2024
Response from the owner Replied: Hi Chamath, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 20, 2024
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Google Review
- October 19, 2024
This review is strictly for the service advisor, Claude.Had he had the same customer service as Orlando in parts the rating would be higher.I came in for a scheduled service appointment because my E350 is currently in anti theft mode, and I’m not sure why.My appointment was scheduled for 7am. I...
Response from the owner Replied: Hello Jae, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8970 to discuss what we can do to help.
Yelp Review
- October 19, 2024
This review is strictly for the service advisor, Claude. Had he had the same customer service as Orlando in parts the rating would be higher. I came in for a scheduled service appointment because my E350 is currently in anti theft mode, and I'm not sure why. My appointment was scheduled for 7am. I...
Google Review
- October 18, 2024
Our service manager, Carlos was very attentive and helpful with scheduling and servicing our auto as well as very informative about each step required or needed. The entire service staff at this facility is customer oriented which is difficult to find in the past few years.
Response from the owner Replied: Hi Donna, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 18, 2024
Carlos was outstanding as my service agent. I could not have been any happier with the service provide by Carlos and the service team.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Robert! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 18, 2024
Great job by Jason
Response from the owner Replied: Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 17, 2024
Very affordable price didn't resemble a typical Mercedes dealership price
Response from the owner Replied: Hi Collins, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 17, 2024
The team members that I came in contact with was excellent and they really took care of me and just gave great customer from the time we met till we finish the deal. Thanks for the great service I received.
Response from the owner Replied: Hi Rachael, we are very happy to have provided you with such a positive experience! Feel free to stop by if you ever need any more help.
Google Review
- October 17, 2024
This was my first experience at this Mercedes dealer. My service advisor, Claude, was great.
Response from the owner Replied: Hello Brenda, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 16, 2024
Response from the owner Replied: Hello, many thanks for taking the time to rate your customer experience with us here at Mercedes-Benz of Houston North! We love to see such great feedback! Kindest regards.
Google Review
- October 15, 2024
Excellent customer service! Ana was responsive, friendly, and went above and beyond to address all my concerns promptly. I'm completely satisfied and would highly recommend their services. Five stars! 👍😊👍😊
Response from the owner Replied: Hi Rod, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- October 15, 2024
It is one of my best auto service experiences. Work was done quickly and communicated along the way. Upon pickup, the entire team was customer focused. Walked up was and asked if needed help. Brought me to my service representative and went to bring vehicle around. Carlos explained services. While...
Response from the owner Replied: Hi Brian, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- October 15, 2024
The teamwork of the service managers and technicians, working together on the behalf of the customer, makes for long-time clients in the quality world of Mercedes Benz.
Response from the owner Replied: Hi John, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 15, 2024
My experience at Mercedes Benz Houston North was a pleasant one. Everyone that I dealt with from the parts department, Ricky and the crew, to Jason Fleeks, my service advisor, was very professional, knowledgeable, courteous, and helpful. My s550 seems to be running well after diagnosis and repair....
Response from the owner Replied: Hi Donny, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 15, 2024
I recently had the pleasure of visiting my local Mercedes-Benz dealership, and the experience exceeded all my expectations. From the moment I walked through the door, I was greeted with warm smiles and a welcoming atmosphere. My sales consultant (Gabrel Hernandez) was not only knowledgeable about...
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 15, 2024
I had a frustrating experience today with Jason Fleeks and his manager, Eric Lackshin. I called Jason to discuss a charge on my bill for a service I did not request, but he brushed me off. When I brought the issue to Eric, he did not take me seriously. I felt my concerns were not valued, and Jason...
Response from the owner Replied: Hello Donna, thank you for taking the time to share your feedback with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 15, 2024
My advisor Ana , helped me a lot to understand my car problems .
Response from the owner Replied: Gabriel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 15, 2024
Jason is truly outstanding. He not only exceeds the expectations of his role but also brings a level of care and attention that goes beyond the job description. His ability to treat everyone with genuine dignity and respect sets him apart and makes a lasting impact on those around him.
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 15, 2024
Response from the owner Replied: Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Google Review
- October 15, 2024
Exceptional Service and Service Team “ Second to None”. Thank You
Response from the owner Replied: Hello Earnest, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Google Review
- October 13, 2024
Excellent customer service from service advisor Peter.
Response from the owner Replied: Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 12, 2024
Response from the owner Replied: Hi, thanks for your great review of Mercedes-Benz of Houston North. If there is anything else we can do for you, please don't hesitate to let us know (281) 305-8970. Have a great one!
Google Review
- October 11, 2024
Franklin was a great salesperson. I told him what I wanted and he delivered! Great customer service from Franklin and Tarique in finance as well. Smooth, easy process and with the customer service received, I'll definitely be back.
Response from the owner Replied: Hi Syreeta, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. If you need more help, our team is available to talk -- safe travels!
Google Review
- October 11, 2024
Thank you for your excellent attention, for your respect and speed and for treating us all equally and especially for the people who only speak Spanish.Gracias por su excelente atención, por el respeto y la rapidez y tratarnos a todos por igual a nosotros y en especial a las personas que solo...
Response from the owner Replied: Hola María, nos ponemos altas expectativas, por eso es gratificante saber que tuviste una gran experiencia con nosotros. No dudes en llamarnos si alguna vez necesitas algo. ¡Esté seguro en el camino!
Google Review
- October 11, 2024
I had an outstanding experience with the service department at MB of Houston North, and I especially want to recognize my service advisor, Jason. He was exceptional in handling the extensive work required for my GL. Jason took the time to explain every detail of my concerns and made sure I fully...
Response from the owner Replied: Hello Thomas, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 11, 2024
The service was great, from my arrival to my departure. Well done Ana.
Response from the owner Replied: Hi Cary, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 10, 2024
Fast and friendly staff. Made my experience buying a car very satisfying. I was given a great deal on my trade and more than a fair price on my purchase. Dalibor Vojvodic was very helpful and had everything ready for us before we arrived at the dealership.
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 10, 2024
Words can I describe how disappointed I am with this dealership. From the false premise to giving me the run around about appointments they can not make. I have been rescheduled 4 times since December. If you call the service provider about a missing items from your car they do nothing about it....
Google Review
- October 10, 2024
Great service!!!!!!
Response from the owner Replied: Hello, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 09, 2024
2 stars for the lack of customer service from service department. Scheduled a wheel repair and I was told I would be able to use a loaner due to it taking 24-48 hrs. Upon the day of my Scheduled Appointment With A Loaner that was made over a week in advance, I was told there would not be any loaners...
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Google Review
- October 09, 2024
Well taken care of
Response from the owner Replied: Hi Wayne, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 09, 2024
A good friend had purchased a couple of cars from this dealership over the past 10 years so I wanted to give it a try for myself. And I was not disappointed!They had an excellent selection of the specific vehicle I was interested in, including features, packages and options. And the pricing they...
Response from the owner Replied: Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Thanks for the recommendation, and have an amazing day!
Google Review
- October 09, 2024
Response from the owner Replied: Thank you for the positive review; I will be sure to share it with the team here at Mercedes-Benz of Houston North! Take care!
Google Review
- October 09, 2024
Excellent team
Response from the owner Replied: Hello David, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 08, 2024
Great customer experience!
Response from the owner Replied: Hi Craig, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 08, 2024
Claude was helpful with resolving my mechanical issues with my vehicle. Claude is always available for my concerns and answer all my questions pertaining to my vehicle. I believe Clauda is one of the best service advisors at Houston North MERCEDES ♥️♥️♥️ service department.
Response from the owner Replied: Hi Rodney, we're happy you found our staff to be supportive during your experience here at Mercedes-Benz of Houston North. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 08, 2024
Response from the owner Replied: Hi, your rating is very much appreciated by us here at Mercedes-Benz of Houston North! Thank you!
Google Review
- October 07, 2024
The cuatomer service was absolutely above and beyond. The attention to detail was second to none. Dali was amazing from beginning to end. I recommend both Dali and this dealership to anyone.
Response from the owner Replied: Hi Chase, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Houston North and we hope to be of service again in the future.
Google Review
- October 07, 2024
I had an incredible experience at this dealership, thanks to Kamran, who went above and beyond to assist me. His friendly, polite, and helpful demeanor made the entire process seamless. I'm confident I'll return for future business and will definitely recommend Kamran and this dealership to my friends.
Response from the owner Replied: Hello Berke, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Google Review
- October 06, 2024
For the second time, I’ve done business with this Mercedes-Benz dealership, and nothing could be better! There is no room for improvement; the service is always top-notch, and they achieve the impossible.They excel in many aspects, and I travel 1:30 just to keep working with this team. This time, I...
Response from the owner Replied: Hi Fábio, your comments keep us motivated and working hard for all our guests! If you need more help, our team is available to talk -- safe travels!
Google Review
- October 05, 2024
Mercedes Benz- North HoustonThis is my second purchase from Travis (salesman)! He's very professional, friendly, knowledgeable, detailed and specific! He ensures you understand all parts of the car and the app!!Trey (manager) resolved my finance dilemma quickly - which I must say was a big relief!...
Response from the owner Replied: Hello Jackie, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 05, 2024
I highly recommend them they took good care of me and I didn’t have to worry myself about a rental car they put me in a gorgeous Mercedes SUV and they are very fair and honest in pricing and services I live 2 hours away and I will drive to them again for my service needs I give themA 10 plus Will...
Response from the owner Replied: Hello Glenda, thank you for sharing your positive experience! We appreciate your recommendation of Mercedes-Benz of Houston North and we hope to be of service again in the future.
Google Review
- October 05, 2024
took my Benz in for service this morning. very impressed with the facility and personnel.
Response from the owner Replied: Hello Mark, we are pleased to hear you had such a positive experience with us. Drive safe, and we'll see you on the road.
Google Review
- October 04, 2024
Hector Villalva is nice salesman who took care of me. If you need to buy a car . I think Hector Villalva is good choice
Response from the owner Replied: Hi, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Google Review
- October 04, 2024
I had a great 1st time service experience
Response from the owner Replied: Hi Christian, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 04, 2024
Response from the owner Replied: Hi Joy, we're happy you found our staff to be supportive during your experience here at Mercedes-Benz of Houston North. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 04, 2024
Service was great. And.Cody was very good to work with!!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Tammy! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 04, 2024
I’ve had my car serviced at several Mercedes Dealerships in Texas and Oklahoma. Your service department is always offered courtesy, professional, and prompt attention.
Response from the owner Replied: Thanks so much for the warm recommendation of the team here at Mercedes-Benz of Houston North. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 04, 2024
Absolute pleasure working with William Cook amd the team at MB North. It’s rare to find such excellent customer service, and I truly appreciate the efforts in making the experience seamless and enjoyable.Thank you once again for your exceptional service and professionalism
Response from the owner Replied: Hi Vincent, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 04, 2024
Response from the owner Replied: Hi! Thank you for the high rating! Warm Regards!
Google Review
- October 04, 2024
Thank you !
Response from the owner Replied: Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 04, 2024
Yes. The process was easy. Franklin and Frank were very welcoming and made it the best experience that I have ever had at a dealership. Less stress not overwhelming . I would recommend them to anyone
Response from the owner Replied: Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 04, 2024
I enjoy the service at Mercedes-Benz. They give excellent service. The guys on the service drive are excellent and they treat you really well and my oil change was quick and my service advisor William Cook went beyond in above for me. I was missing my insurance card and a place in open until nine....
Response from the owner Replied: Hi Nicole, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Houston North. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- October 04, 2024
Response from the owner Replied: Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Google Review
- October 04, 2024
Great experience with sales men Ja Ja and Travis, however the first Caucasian finance lady that came with an attitude, needs to be more professional. When she saw I was trying to figure out what my external bank needed to send the funds she just walked away without notice. I'm glad a different...
Response from the owner Replied: Hello Victor, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 04, 2024
Response from the owner Replied: Hello, thank you for giving Mercedes-Benz of Houston North such a high star-rating! Thanks again and take care!
Google Review
- October 04, 2024
Jaja was so extremely helpful. I was super indecisive. He showed me about 12 different vehicles. He was patient and never pushy. I really appreciate all of his help
Response from the owner Replied: Hi Alexandra, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 04, 2024
Response from the owner Replied: Hello, thank you so much for your great rating of Mercedes-Benz of Houston North! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes!
Google Review
- October 04, 2024
Thank you for always making my car feel new again.
Response from the owner Replied: Hi Mark, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 04, 2024
William was very helpful and spent time explaining everything . I appreciated his help.
Response from the owner Replied: Hello, we're happy you found our staff to be helpful during your experience here at Mercedes-Benz of Houston North. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 04, 2024
Representatives were very professional. Cashier was robotic - did not speak. Overall, very good service.
Response from the owner Replied: Hello William, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 04, 2024
We had an exceptional experience with Xuh as our sales representative. She was incredibly patient and attentive throughout the entire process, taking the time to answer all our questions. Remarkably, she even joined us on her day off to ensure we found the perfect car. I wholeheartedly recommend Xuh...
Response from the owner Replied: Hi Melany, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- October 04, 2024
My routine service experience went great. Jason was amazingly efficient as always.
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 04, 2024
Excellent service from William in the service department.
Response from the owner Replied: Hi Lucille, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 04, 2024
Amazing experience, after purchasing 10+ cars elsewhere in the past couple years, the buying experience at Mercedes Benz of Houston North has been nothing short of spectacular, huge thanks to Dali and Tariq, amazing guys, amazing cars, and just an overall perfect experience to collect my first AMG
Response from the owner Replied: Hi Muadh, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 04, 2024
Mercedes staff were extremely friendly and very helpful. They create an aura of genuine kindness.... I was very pleased with the efficient service of my vehicle as in the past visits as well.
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 04, 2024
This location is my favorite! Helpful and courteous employees. Top notch service!
Response from the owner Replied: Hello Tracey, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!