Good service

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This review is to comment on the service department and their lack of communication. This is the second time we have had a negative experience bringing in our Mercedes for service. We have been unable to obtain an estimated time of completion for the service and when we text and call, no messages...

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They made it simple, and Ron seems like a car salesman who can actually be trusted! I appreciated their attentiveness, timeliness, honesty, and overall care. I made a little bit of drive because I was not getting the same level of care from my local volvo dealership, and I will make the drive again...

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Great service!

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1st rate car buying experience with Rick

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Kristoffer haugen at the parts counter is very knowledgeable and exceeds expectations. He's the man!

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We were looking for a late model CPO vehicle and found one on MB of SR's website. I sent an email to Rick Stuflick, who went above and beyond to answer my questions. He was patient, knowledgeable and quick with the reply button. In the end, the vehicle I was considering wasn't equipped the way we...

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Thanks to Deric in service I'll continue to love and purchase from MB of Santa Rosa. He is the definition of excellent customer service! He's super friendly, knowledgeable, honest and up front. Looking forward to driving Mercedes for years to come! Thanks Deric.

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Sales person very professional and not pushy

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My wife took our old SUV Mercedes into their shop and the car is only worth $5000 but Smother's put in a new transmission for a cost of over $5000 because they saw a woman and took advantage. I was livid and when I called a few attorneys in town one of them told me he had sued this dealership and...

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Great staff and a nice place.

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If you live in Marin County, do yourself a favor and call Michael Courier 707-521-3999. Cell: 707 529-7978 at MB of Santa Rosa, you won't be disspointed.I live in Sausalito and just purchased our new GLC 300 from Michael/Santa Rosa Mercedes Benz, some 60-miles north of our residence. Why not just...

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Deric O'Shaunessy in the service center is amazing and the reason I give them 5 stars! Quite possibly some of the best customer service I've ever received. We purchased our GLC here and were not exactly thrilled with the sales staff. Lots of miscommunication prior to the sale and then just felt that...

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Sarah Harvey is absolutely the best service consultant she always goes above and beyond to help however she can. The whole place is great but she really is the main reason I always go back here.

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On vacation from San Diego. When we got to hotel in Santa Rosa, we noticed that the front star on grill fell off! We immediately googled a Mercedes dealership and was directed to this place. From the time we pulled up we received excellent service from everyone. Deric O'Shaughnessy was the service...

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Just got a used car from MB of Santa Rosa. What a great experience. The car was actually through Smother European Volvo next door, but I guess they work together. I ended up working with Randy and Erin and they were terrific! Such a low stress, low pressure and high quality encounter with them. They...

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We needed scheduled maintenance on our sprinter van while traveling through. They took us in quickly, finished the work quickly, texted us when ready, and everyone we came into contact with was friendly and responsive. A great experience.

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bought a new car cheaper than their used one

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Thank you Martin Mora in express service for going above and beyond. You made my day with your superior service and kindness. Today was probably my 5th service visit, and this time I left with a smile and much appreciation for getting my car in quick and repaired perfectly.

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Funny, looking through the reviews, folks either love or hate this dealership. I fall into the Love category, for one simple reason: Rick Stuflick. Rick is the Internet Sales guy according to his business card. I met him last July when I found a CPO S Class that I wanted to check out. I phoned and...

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ok

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Suzanna Barnette is who you want to ask for here! She is so pleasant to work with and is truly looking out for your best interest! I recently traded my 2016 C300 to a 2020 GLE and the process was soooooo easy!!!! I was in and out within an hour!!! Whenever I walk in the dealership I am always...

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Very friendly helpful staff.

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This review is for the parts/service department. My son ordered a new key for his 1997 MBZ which broke off in the door. He used my Credit Card to pay for it. . He's 17 and in school. We need this key to move the car asap and these Jack's won't let me pick up the key. Has to be the person who ordered...

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The employee's were nice but when I asked them to vacuum my car they didn't so that's why it's a 2 star from me.

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I had the best experience at this Mercedes Benz dealership while buying my GLC 300 and highly recommend them for your next purchase.My first point of contact was Suzanna the sales rep she went above and beyond to help me understand the cost and additional packages in great detail so I would be able...

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The service department is lame. They don't take reservations for the car wash and when you show up, they won't tell you if it's going to be 15 minutes or two hours. Left without a car wash. The guy wouldn't call up the car wash to find out. Mercedes of Marin is 100% better.

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Today I had to get 2 vehicles serviced. Overall, my experience was good. Both of the service representatives that I worked with were great. I was provided with a loaner to get back and forth to my home.My only complaint is with the parts my vehicle needed. I paid a lot for the vehicle and had...

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They have to be the easiest people to work with. They helped me through with my insurance gave me a loaner. My car was finished but it's started to rain heavily so they told me to wait until morning to get my car and to just keep the loaner until then. I couldn't be more satisfied with my service....

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Re: Service Department.This is about as a slam dunk five star review I will ever write.I purchased a Mercedes in Redwood City last May, but for obvious reasons living in Santa Rosa I have chosen Mercedes of Santa Rosa as my primary provider for anything mechanical. Each and every time I stop in, for...

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Beware buyers your information and purchase is not safe. Upon 1 hour of me purchasing a Mercedes in Santa Rosa I was getting text from people asking me about my car. Totally confused I asked how they knew and was told that someone named Shiela that worked for Mercedes of Santa Rosa was texting them...

Brian V. Replied: This is not entirely an accurate description of what happened. Regrettably an employee of ours and an employee of his happened to be friends. His personalized license plate of the car was recognized due to it naming the company the friend works for. They spoke to each other. That is what happened. We reached out and apologized. We take our client's privacy very serious.

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Wonderful service, friendly staff and no pressure sales people. Loved the experience working with Michael. Our new car is beautiful and exactly what we needed at a great price. Highly recommended.

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If you are looking for a Mercedes and you want a no pressure, no sales pitch experience do yourself a favor and see Michael. He is calm and very knowledgable. Erin took care of the paperwork and in no time I got my very informative walk through and set up with Michael. I loved the whole experience....

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What a horrible experience, I called first to buy a car when I asked them to match the other dealers offer they said you should run for the other offer we can't help you?!? So I called four other dealers who ALL offered to match my order and bend over backwards to get my business. Not these guys!...

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Both Erin and Steve are superstars! I was notoriously indecisive about making my purchase, but they were sensitive to my concerns and even let me take a similar model home to test it out. That pretty much sold me. Sure, MB vehicles are luxurious and comfortable, but when making a new car purchase,...

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Both Erin and Steve are superstars! I was notoriously indecisive about making my purchase, but they were sensitive to my concerns and even let me take a similar model home to test it out. That pretty much sold me. Sure, MB vehicles are luxurious and comfortable, but when making a new car purchase,...

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Good, professional services. Sarah is the best service associate.

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Its was bad

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Not good experience

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Friendly and efficient staff without being pushy

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Smothers European Volvo is a great dealership. Friendly knowledgeable service. A first class outfit. That is why I have now purchased my 4th Volvo from them, and hope I'm still around for a 5th.

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Good service

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I bought box truck from them brand new but it was sitting for two years they dont do safety checks on it the tires our bad by sitting and mud flap fall off Know the truck was Impound By the highway patrol but now going cost me 1000 of dollar to get fix and out only 5000 mils on it

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I had owned a BMW for 8 years before deciding that it was time to get a new car since the maintenance cost started to add up. I had gone to so many BMW dealers since my parents love beemers. However, I wasn't getting very good help nor deals from those dealers and when I visited Mercedes Benz of...

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So if you happen to buy a car or are looking for a car these folks have, you should see Michael. He is probably one of the nicest Guys I have ever met at a dealer. Wow I am impressed! Even though we didn't buy the car we looked for, our experience was super awesome. He was nice to my family and...

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I am currently in discussions with the Vice President of Operations of Smothers European regarding the previous service with their Service Department. I purchased the car at Niello Volvo in Sacramento with approximately 16,000 miles. The last service done by Niello was at approx. 14,000. I...

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