Review on Google
Google Review
- February 21, 2020
What nice people excellent customer service very helpful in the Mercedes parts. Nice coffee and cookies. Thank you guys. Sean M Dower
Review on Google
Review on Google
Google Review
- February 02, 2020
The best service and such nice guys! The Parts answer service guys are patient and do a great job. Thanks for amazing service. The kids at the rental counter/cashier could use coaching up on old school customer service. They don't make eye contact, or look you in the face when they go over your...
Review on Google
Google Review
- January 30, 2020
The service department here is awesome. My service advisor, Deric, has been nothing but helpful and friendly. My brand new A220 started having an engine issue a month in and one of my Pirelli tires bubbled out within that time. Deric made the entire process go without a hitch, calmed my anxieties...
Review on Yelp
Yelp Review
- January 21, 2020
Outstanding service! We were helped by Rick Stuflick who did everything in his power to make sure we got the support we needed. My daughter bought her first car from their used inventory and she has been treated like she just landed a gull wing super AMG! Total red carpet treatment. At this...
Review on Google
Review on Yelp
Yelp Review
- December 19, 2019
I've been wanting E63 AMG S for several years now. Just last week I had the pleasure of working with Suzanna from Mercedes Benz of Santa Rosa to get this car. She was super fast at responding to txt and calls to answer all my questions and provided super detailed information about the car. She is...
Review on Google
Google Review
- December 18, 2019
Its been 2 service experiences now and I have not had the traditional quick vacuum or spot clean in the car. With the high prices they charge for services, you would think they would provide that traditional extra touch.
Review on Google
Review on Yelp
Yelp Review
- November 27, 2019
Outstanding service for Sprinters. I was traveling from San Diego and the DEF system gave me "10 starts remaining." Even though they were slammed the day before they close for Thanksgiving, David Lanzone was able to squeeze me in at the last minute to get the problem resolved, even though I didn't...
Review on Google
Review on Google
Google Review
- November 05, 2019
The sales staff was super nice with me. Even tho, Mercedes Benz isn't in my price range. Nice cars. And super nice sales staff.
Review on Google
Google Review
- October 25, 2019
Scheduled service done quickly . Agents friendly & efficient.
Review on Google
Review on Yelp
Yelp Review
- October 14, 2019
This review is to comment on the service department and their lack of communication. This is the second time we have had a negative experience bringing in our Mercedes for service. We have been unable to obtain an estimated time of completion for the service and when we text and call, no messages...
Review on Cars.com
Cars.com Review
- September 30, 2019
They made it simple, and Ron seems like a car salesman who can actually be trusted! I appreciated their attentiveness, timeliness, honesty, and overall care. I made a little bit of drive because I was not getting the same level of care from my local volvo dealership, and I will make the drive again...
Review on Google
Review on Google
Review on Google
Review on Yelp
Yelp Review
- August 29, 2019
Kristoffer haugen at the parts counter is very knowledgeable and exceeds expectations. He's the man!
Review on Google
Review on Yelp
Yelp Review
- August 28, 2019
We were looking for a late model CPO vehicle and found one on MB of SR's website. I sent an email to Rick Stuflick, who went above and beyond to answer my questions. He was patient, knowledgeable and quick with the reply button. In the end, the vehicle I was considering wasn't equipped the way we...
Review on Google
Review on Google
Review on Yelp
Yelp Review
- August 08, 2019
Thanks to Deric in service I'll continue to love and purchase from MB of Santa Rosa. He is the definition of excellent customer service! He's super friendly, knowledgeable, honest and up front. Looking forward to driving Mercedes for years to come! Thanks Deric.
Review on Google
Review on Yelp
Yelp Review
- July 30, 2019
My wife took our old SUV Mercedes into their shop and the car is only worth $5000 but Smother's put in a new transmission for a cost of over $5000 because they saw a woman and took advantage. I was livid and when I called a few attorneys in town one of them told me he had sued this dealership and...
Review on Google
Review on Yelp
Yelp Review
- July 22, 2019
If you live in Marin County, do yourself a favor and call Michael Courier 707-521-3999. Cell: 707 529-7978 at MB of Santa Rosa, you won't be disspointed.I live in Sausalito and just purchased our new GLC 300 from Michael/Santa Rosa Mercedes Benz, some 60-miles north of our residence. Why not just...
Review on Yelp
Yelp Review
- July 13, 2019
Deric O'Shaunessy in the service center is amazing and the reason I give them 5 stars! Quite possibly some of the best customer service I've ever received. We purchased our GLC here and were not exactly thrilled with the sales staff. Lots of miscommunication prior to the sale and then just felt that...
Review on Yelp
Yelp Review
- July 09, 2019
Sarah Harvey is absolutely the best service consultant she always goes above and beyond to help however she can. The whole place is great but she really is the main reason I always go back here.
Review on Yelp
Yelp Review
- July 05, 2019
On vacation from San Diego. When we got to hotel in Santa Rosa, we noticed that the front star on grill fell off! We immediately googled a Mercedes dealership and was directed to this place. From the time we pulled up we received excellent service from everyone. Deric O'Shaughnessy was the service...
Review on Yelp
Yelp Review
- July 01, 2019
Just got a used car from MB of Santa Rosa. What a great experience. The car was actually through Smother European Volvo next door, but I guess they work together. I ended up working with Randy and Erin and they were terrific! Such a low stress, low pressure and high quality encounter with them. They...
Review on Google
Google Review
- June 14, 2019
We needed scheduled maintenance on our sprinter van while traveling through. They took us in quickly, finished the work quickly, texted us when ready, and everyone we came into contact with was friendly and responsive. A great experience.
Review on Google
Review on Yelp
Yelp Review
- May 31, 2019
Thank you Martin Mora in express service for going above and beyond. You made my day with your superior service and kindness. Today was probably my 5th service visit, and this time I left with a smile and much appreciation for getting my car in quick and repaired perfectly.
Review on Google
Review on Google
Review on Google
Review on Yelp
Yelp Review
- April 30, 2019
Funny, looking through the reviews, folks either love or hate this dealership. I fall into the Love category, for one simple reason: Rick Stuflick. Rick is the Internet Sales guy according to his business card. I met him last July when I found a CPO S Class that I wanted to check out. I phoned and...
Review on Google
Review on Yelp
Yelp Review
- April 08, 2019
Suzanna Barnette is who you want to ask for here! She is so pleasant to work with and is truly looking out for your best interest! I recently traded my 2016 C300 to a 2020 GLE and the process was soooooo easy!!!! I was in and out within an hour!!! Whenever I walk in the dealership I am always...
Review on Google
Review on Google
Review on Google
Review on Yelp
Yelp Review
- March 27, 2019
This review is for the parts/service department. My son ordered a new key for his 1997 MBZ which broke off in the door. He used my Credit Card to pay for it. . He's 17 and in school. We need this key to move the car asap and these Jack's won't let me pick up the key. Has to be the person who ordered...
Review on Google
Google Review
- March 22, 2019
The employee's were nice but when I asked them to vacuum my car they didn't so that's why it's a 2 star from me.
Review on Yelp
Yelp Review
- March 16, 2019
I had the best experience at this Mercedes Benz dealership while buying my GLC 300 and highly recommend them for your next purchase.My first point of contact was Suzanna the sales rep she went above and beyond to help me understand the cost and additional packages in great detail so I would be able...
Review on Yelp
Yelp Review
- March 04, 2019
The service department is lame. They don't take reservations for the car wash and when you show up, they won't tell you if it's going to be 15 minutes or two hours. Left without a car wash. The guy wouldn't call up the car wash to find out. Mercedes of Marin is 100% better.
Review on Google
Google Review
- February 25, 2019
Today I had to get 2 vehicles serviced. Overall, my experience was good. Both of the service representatives that I worked with were great. I was provided with a loaner to get back and forth to my home.My only complaint is with the parts my vehicle needed. I paid a lot for the vehicle and had...