We had an extremely frustrating experience at Smothers European between June 11–12, 2025. We were working with Sandra at Mercedes-Benz and fully prepared to move forward on a car we’d been eyeing for some time. Instead, we were blocked by Ron from Volvo, who selfishly kept the vehicle for himself....

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MB of Santa Rosa is a model business. We just got a used vehicle there, and our experience was beyond positive. Liborio Rodriguez is an excellent sales manager. He was always available for follow-up questions, helped with all concerns, negotiated a great discount, and made the entire process easy...

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Inquired about a vehicle about a week ago, I was heavily interested in. I was in communication with a sales associate, Sandra who semi-patiently waited until I was available to come look at the car. I have driven a vehicle similar to this before so I knew if I went in, I would leave with the...

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OK, OK listen to me closely. This is important! Three names you need to remember when you go to smothers Mercedes Volvo and sprinter you ready OK if you’re thinking about buying a vehicle you gotta go through Erin this woman is amazing. She knows the ins and outs of the car business better than...

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When I showed interest in buy a used car they raised the price. Used car sales people will never change. That's too bad.

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When I showed interest in buy a used car they raised the price. Used car sales people will never change. That's too bad.

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tried calling multiple times for oil change. no one calls back. try to schedule when i could finally get someone on the phone and they wont make appt without Vin which i was at work so they make it extremely hard to get vehicle serviced. if i would of know they so difficult to work with I would of...

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After going to 2 other Mercedes Dealerships, I had an amazing experience purchasing my car from Ellie In Santa Rosa, From the moment I walked into the dealership, Ellie was welcoming, knowledgeable, and incredibly helpful. She took the time to understand my needs and preferences, and guided me...

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I enjoy how quickly Mercedes takes care of maintenance on my car, with a bonus car wash after. Customer service is usually great and they have great complimentary services. I am giving 3 stars because every time I go here something is always wrong when I get my car back. The first time the car wash...

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Bought car and within a month had issues with it. Taking it to Marin dealership for service.

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I was in the market for a used well-maintained Mercedes W204 and I found it here at MB Santa Rosa. I had no issues and they worked with me on the price. I’ll consider this place againfor my next MB purchase.

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I made an appointment three weeks ago to repair brakes and rotors. I arrived and they didn't have the parts needed. She said I could pick up my vehicle tomorrow. I live over an hour away and used a vacation day to take care of this issue. She apologized, but really, does that even matter now? No. I...

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Luxury car but not luxury service! It started out great over a year ago and has been nothing but problems since. I have spent thousands in the service department and I won't be returning anymore. I will purchase any future Mercedes from anyone other than Santa Rosa Mercedes. Absolute nonsense and...

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Excellent service and care of my MBZ. They even washed and cleaned my car inside and out after the repair. Thanks all!

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