Yelp Review
- April 08, 2019
Suzanna Barnette is who you want to ask for here! She is so pleasant to work with and is truly looking out for your best interest! I recently traded my 2016 C300 to a 2020 GLE and the process was soooooo easy!!!! I was in and out within an hour!!! Whenever I walk in the dealership I am always...
Google Review
- March 31, 2019
Google Review
- March 27, 2019
Google Review
- March 27, 2019
Very friendly helpful staff.
Yelp Review
- March 27, 2019
This review is for the parts/service department. My son ordered a new key for his 1997 MBZ which broke off in the door. He used my Credit Card to pay for it. . He's 17 and in school. We need this key to move the car asap and these Jack's won't let me pick up the key. Has to be the person who ordered...
Google Review
- March 22, 2019
The employee's were nice but when I asked them to vacuum my car they didn't so that's why it's a 2 star from me.
Yelp Review
- March 16, 2019
I had the best experience at this Mercedes Benz dealership while buying my GLC 300 and highly recommend them for your next purchase.My first point of contact was Suzanna the sales rep she went above and beyond to help me understand the cost and additional packages in great detail so I would be able...
Yelp Review
- March 04, 2019
The service department is lame. They don't take reservations for the car wash and when you show up, they won't tell you if it's going to be 15 minutes or two hours. Left without a car wash. The guy wouldn't call up the car wash to find out. Mercedes of Marin is 100% better.
Google Review
- February 25, 2019
Today I had to get 2 vehicles serviced. Overall, my experience was good. Both of the service representatives that I worked with were great. I was provided with a loaner to get back and forth to my home.My only complaint is with the parts my vehicle needed. I paid a lot for the vehicle and had...
Yelp Review
- February 02, 2019
They have to be the easiest people to work with. They helped me through with my insurance gave me a loaner. My car was finished but it's started to rain heavily so they told me to wait until morning to get my car and to just keep the loaner until then. I couldn't be more satisfied with my service....
Yelp Review
- January 30, 2019
Re: Service Department.This is about as a slam dunk five star review I will ever write.I purchased a Mercedes in Redwood City last May, but for obvious reasons living in Santa Rosa I have chosen Mercedes of Santa Rosa as my primary provider for anything mechanical. Each and every time I stop in, for...
Yelp Review
- January 26, 2019
Beware buyers your information and purchase is not safe. Upon 1 hour of me purchasing a Mercedes in Santa Rosa I was getting text from people asking me about my car. Totally confused I asked how they knew and was told that someone named Shiela that worked for Mercedes of Santa Rosa was texting them...
Brian V. Replied: This is not entirely an accurate description of what happened. Regrettably an employee of ours and an employee of his happened to be friends. His personalized license plate of the car was recognized due to it naming the company the friend works for. They spoke to each other. That is what happened. We reached out and apologized. We take our client's privacy very serious.
Google Review
- January 22, 2019
Google Review
- January 16, 2019
Wonderful service, friendly staff and no pressure sales people. Loved the experience working with Michael. Our new car is beautiful and exactly what we needed at a great price. Highly recommended.
Yelp Review
- January 13, 2019
If you are looking for a Mercedes and you want a no pressure, no sales pitch experience do yourself a favor and see Michael. He is calm and very knowledgable. Erin took care of the paperwork and in no time I got my very informative walk through and set up with Michael. I loved the whole experience....
Google Review
- January 09, 2019
Yelp Review
- January 05, 2019
What a horrible experience, I called first to buy a car when I asked them to match the other dealers offer they said you should run for the other offer we can't help you?!? So I called four other dealers who ALL offered to match my order and bend over backwards to get my business. Not these guys!...
Google Review
- January 04, 2019
Yelp Review
- January 03, 2019
Both Erin and Steve are superstars! I was notoriously indecisive about making my purchase, but they were sensitive to my concerns and even let me take a similar model home to test it out. That pretty much sold me. Sure, MB vehicles are luxurious and comfortable, but when making a new car purchase,...
Yelp Review
- January 03, 2019
Both Erin and Steve are superstars! I was notoriously indecisive about making my purchase, but they were sensitive to my concerns and even let me take a similar model home to test it out. That pretty much sold me. Sure, MB vehicles are luxurious and comfortable, but when making a new car purchase,...
Google Review
- December 26, 2018
Google Review
- December 19, 2018
Good, professional services. Sarah is the best service associate.
Google Review
- December 18, 2018
Its was bad
Google Review
- December 17, 2018
Not good experience
Google Review
- November 27, 2018
Friendly and efficient staff without being pushy
Cars.com Review
- November 23, 2018
Smothers European Volvo is a great dealership. Friendly knowledgeable service. A first class outfit. That is why I have now purchased my 4th Volvo from them, and hope I'm still around for a 5th.
Google Review
- November 22, 2018
Good service
Google Review
- November 16, 2018
I bought box truck from them brand new but it was sitting for two years they dont do safety checks on it the tires our bad by sitting and mud flap fall off Know the truck was Impound By the highway patrol but now going cost me 1000 of dollar to get fix and out only 5000 mils on it
Yelp Review
- November 15, 2018
I had owned a BMW for 8 years before deciding that it was time to get a new car since the maintenance cost started to add up. I had gone to so many BMW dealers since my parents love beemers. However, I wasn't getting very good help nor deals from those dealers and when I visited Mercedes Benz of...
Yelp Review
- November 12, 2018
So if you happen to buy a car or are looking for a car these folks have, you should see Michael. He is probably one of the nicest Guys I have ever met at a dealer. Wow I am impressed! Even though we didn't buy the car we looked for, our experience was super awesome. He was nice to my family and...
Cars.com Review
- November 01, 2018
I am currently in discussions with the Vice President of Operations of Smothers European regarding the previous service with their Service Department. I purchased the car at Niello Volvo in Sacramento with approximately 16,000 miles. The last service done by Niello was at approx. 14,000. I...
Google Review
- October 15, 2018
Cars.com Review
- September 20, 2018
Amazing buying experience at Smothers Volvo for a new Volvo S60 T5 AWD. I purchased my previous Volvo XC60 from this dealer 5 years ago ( love that car, still going strong) and I had not been back to the dealer since ( they are quite a distance from my home) and didn’t recognize dealership- it’s...
Google Review
- September 12, 2018
Yelp Review
- September 09, 2018
My Fiance and I came to Mercedes-Benz of Santa Rosa to get some questions answered about leasing a new Mercedes. We were greeted at the front desk and the receptionist found us a salesperson. He introduced himself, and asked how he could help. I said we were in the market for a new car in the next...
Brian V. Replied: Hi Anthony,I'm very sorry to hear about your experience. This is definitely not our company philosophy and I would like to hear more details about it in order to fix this issue. If you wouldn't mind reaching out to me directly I would appreciate it. 707-521-3995. Thank you. -Brian
Google Review
- September 02, 2018
My 2019 Mercedes GLC is amazing. Suzanna was so helpful and I can not say enough good things about her. We were a total pain and she helped us get exactly what we wanted to every last detail on the car. It was the absolute easiest car buying experience I have ever had.
Yelp Review
- September 02, 2018
I love my 2019 Mercedes GLC. The car is way nicer than I expected when we put in an order. Suzanna is amazing. She worked with us thru the whole process. Every single person at this dealership was helpful from Suzanna to Mark to Gabrielle. Thank you.
Brian V. Replied: Hi Angela,Thank you for taking the time to write! I'm glad you had a great experience and congrats on the new car!-Brian
Yelp Review
- August 17, 2018
Impressive, meticulous, comprehensive service! I had a recall issue...and called Smothers Mercedes. They happily engaged in resolving this issue. I was not able to drive to Santa Rosa because of injury... This was not a concern...they had a gentleman drive over the "hill". Those familiar with this...
Brian V. Replied: Donna,Thank you so much for taking the time to write. Deric is a great member of our team and I will pass this along to him and the management staff!-Brian
Yelp Review
- August 08, 2018
Steven Zukor was a great help during my visit at Mercedes Benz of Santa Rosa. He was very friendly, yet professional and went above and beyond to make sure that all my needs were met. Would recommend to anyone looking for 5 star car sales service.
Yelp Review
- August 06, 2018
I wanted to buy a Sprinter van. The Sprinter specialist at Mercedes Santa Rosa is Danny Tapia, he was very knowledgeable and gave great advice about the different options, then went to work to find the van I wanted and obtain it from another dealer. We reached a price I'm happy with with basically...
Google Review
- July 28, 2018
Google Review
- July 26, 2018
Did I just walk in and out in a new Benz in under an hour and a half? What a breath of fresh air. Thank you Steve Zukor for making my transition into a stunning new car so accessible. Beautiful store, friendly staff. Just a wonderful experience all around. Made a lifer out of me.
Google Review
- July 21, 2018
customer service
Cars.com Review
- July 21, 2018
I found a car I was interested on Cars.com... inquired through the app... salesman responded quickly... when to the dealership and made an excellent deal quickly and was treated very well. I highly recommend this dealer.
Yelp Review
- July 19, 2018
Absolutely awesome service from these guys! Great communication throughout the entire process of repairing my car. They had my car fixed fast, and were very flexible on picking it up. It's my first time using this dealership, and I'm very happy I chose them.5 Stars hands down!
Yelp Review
- July 12, 2018
Its an incredible place to have your Dodge Sprinter serviced here. My gosh, it runs amazing despite its age. Infact, I was told this is the best place between SF and Portland to get keep your van in good running shape. Thank you David L. for a wonderful experience and detailed attention.
Google Review
- July 10, 2018
Yelp Review
- July 09, 2018
Super happy with the whole experience I had at Mercedes. Steven Zukor was my salesperson and he went out of his way to make sure I had all my questions answered. He is very knowledgeable about the cars and other cars that I was comparing with. I definitely didn't think I would be going home with a...
Google Review
- July 07, 2018
Did I just walk in and out in a new Benz in under an hour and a half? What a breath of fresh air. Thank you Steve Zukor for making my transition into a stunning new car so accessible. Beautiful store, friendly staff. Just a wonderful experience all around. Made a lifer out of me.
Google Review
- July 06, 2018
Google Review
- July 02, 2018
I owe my great experience at this dealership to Steven Zukor! He made the process easy and was able to close the deal in minutes!
Google Review
- July 02, 2018
I want to start out by saying I don't write reviews, but our time at the Mercedes Santa Rosa dealership was really great. We were in the market for a Certified Pre-Owned vehicle so we stopped by the dealership to look at the inventory. We were greeted by Steven Zuckor who patiently supported our...
Yelp Review
- July 02, 2018
I am beyond impressed at how great of an experience I had at this dealership. I was absolutely WOWED by Steven Zukor who closed the deal in just minutes! There was quick and clear communication and the final price was exactly as negotiated via phone (there were no last minute surprises). I...
Yelp Review
- July 02, 2018
I went to CarMax to look for a used ML350. My experience at CarMax was okay but the interest rate was 3.5% and I remembered Smothers was having a Memorial Day special. Steven Zukor found me a used ML350 at Smothers for almost the same price as the one at CarMax but it had more features and pretty...
Google Review
- June 30, 2018
I recently purchased a certified preowned car from Steven and my experience was so simple, quick and easy. He found exactly what I wanted and had me out the door in less than an hour. I am so excited about my new car and will definitely continue purchasing all my vehicles from him. Highly recommend!
Yelp Review
- June 29, 2018
Came in here June 27th, 2018 with my dad and my two nieces. Walked in and there was a young Caucasian man at the door. Asked him if they have any July 4th deals going on right now. And he replied "saying no. We're still in the month of June" I told him July 4th is literally a week away you guys have...
Brian V. Replied: Hi Jeannette,I'm very sorry to hear about your experience. We do have a summer event going on and it sounds like we didn't meet your expectations. The feedback for your experience is not typical and I would like to hear more information about it so that we can improve our customer experience. If you would like to call or email me directly I would appreciate it.
Google Review
- June 27, 2018
Google Review
- June 21, 2018
Great employees, beautiful lounge area to sit if you're waiting for your car to be serviced.
Response from the owner Replied: Thank you for your feedback Gail
Google Review
- June 16, 2018
I had such an exceptional experience buying my car from this dealership. Suzanna Barnette is really amazing and went above and beyond to make sure we had everything we needed and more from the dealership. She is a true car enthusiast who has a thorough understanding about each of the cars and she...
Response from the owner Replied: Thanks for taking the time Jessica. We are glad you had a great experience! -Brian
Yelp Review
- June 16, 2018
This dealership has exceeded my expectations in the purchase of a luxury automobile. Worked with Rick to come up with the best blend of options for this lease-replacement vehicle. He is very knowledgeable about the different configuration s and made many valuable suggestions which led me to a...
Brian V. Replied:
Yelp Review
- June 16, 2018
I had such an exceptional experience buying my car from this dealership. Suzanna Barnette is really amazing and went above and beyond to make sure we had everything we needed and more from the dealership. She is a true car enthusiast who has a thorough understanding about each of the cars and she...
Brian V. Replied: Jessie,Thanks for taking the time to let us know. Suzanna is a great part of our team and I'm glad you had a good experience
Google Review
- June 15, 2018
Come here. Do not go anywhere else to buy your Mercedes. Suzanna and Michael are the best... Ask for them :)
Response from the owner Replied: Thank you so much for your feedback Julian! -Brian
Google Review
- June 15, 2018
Great attention to detail
Google Review
- June 13, 2018
Google Review
- June 12, 2018
Steve Zukor is the best MB salesperson Ive ever had in the over 2 decades I have bought Mercedes. super excellent! easy peasy
Response from the owner Replied: Thanks for taking the time to write Ruby. We appreciate the feedback! -Brian
Google Review
- June 08, 2018
I travel extensively for photography in an Itasca Navion RV, which is built over a Mercedes cab and power train. The beautiful little 3 liter turbo Diesel needs regular service every 10,000 miles, which is about twice a year for me. Only select Mercedes shops are certified to service Sprinters. San...
Response from the owner Replied: Thank you so much for your thoughts! -Brian
Yelp Review
- June 06, 2018
Rick Stuflick at MB Santa Rosa made the extra effort that no other MB salesperson in the area was willing to do. I know this because I called or visited all. And drove 1.5 hours to pick up my new car -one of the first otf it's type in N Ca. Rick was willing to find a car that met my criteria and was...
Brian V. Replied: Kim,Thanks for taking the time to write this. We are very lucky to have Rick. Thanks for making the drive, we hope you enjoy your new car!
Yelp Review
- June 04, 2018
Danny found me the van I was looking for, its really working out and I am very happy with it. He made the process very quick, 2 thumbs up.
Brian V. Replied:
Yelp Review
- May 27, 2018
Not very friendly. Felt like sales person was rushing us to get to other customers. Low inventory. I was looking for a used Mercedes suv or e-class which they had very little of. Sales person said they've been super busy. I felt like they didn't need our business after sales person told me to look...
Brian V. Replied: Hi Pete,Sorry we missed the mark. Although we may not have the right car in stock that you are looking for, we have many resources to find it. It doesn't sound like we went the extra mile by any means. If you would like to tell me some more about your experience, please call me directly. We care, and I would like to make sure your experience is a positive one.-Brian
Yelp Review
- May 25, 2018
Bought my first Sprinter from Craig Stephenson from Mercedes-Benz of Santa Rosa.From start to finish I was happy .Craig made every step EASY Great price and experience.
Brian V. Replied:
Google Review
- May 21, 2018
Always Customer service love these guys.
Google Review
- May 20, 2018
Friendly and knowledgeable staff without the push and shove of who can help. Feel free to ask questions or make a purchase and youll be sure to be taken care of.
Yelp Review
- May 18, 2018
I had the absolute best experience at Mercedes Benz of Santa Rosa. This was the first car I leased, and my whole experience was so easy. I worked with Randy Peterson... what a professional and friendly salesman. I've never worked with a salesman less pushy and more knowledgeable. I will definitely...
Brian V. Replied: Thanks for taking the time to review us Helena! I'll pass this along to Randy. Thank you for your business!.-Brian
Yelp Review
- May 18, 2018
I had the absolute best experience at Mercedes Benz of Santa Rosa. This was the first car I leased, and my whole experience was so easy. I worked with Randy Peterson... what a professional and friendly salesman. I've never worked with a salesman less pushy and more knowledgeable. I will definitely...
Brian V. Replied: Thanks for taking the time to review us Helena! I'll pass this along to Randy. Thank you for your business!.-Brian
Cars.com Review
- May 17, 2018
I love taking my car to Smothers European! It always runs exceptionally well after visits and I KNOW my vehicle is in good hands. I have 100% confidence and trust in the staff at Smothers. Everyone is knowledgeable, friendly, and helpful with my questions they've likely heard from every other...
Google Review
- May 15, 2018
Needed to have my car serviced after buying it and Stan (sales manager) took great care of me and so did Martin in service! Couldn't have asked for a better experience when working with a dealership. I will definitely return to them!
Google Review
- May 14, 2018
We recently purchased a used E Class from Suzanna at Santa Rosa Mercedes Benz and it was an absolutely fantastic experience. Even though the car was one of the least expensive ones on the lot, we were treated like valued customers buying the most expensive AMG model. The entire process from test...
Google Review
- May 12, 2018
You wont find a more helpful, genuine and sincere finance manager for Mercedes Benz then Erin Mari. Additionally her prices on extended warranties are the best in the country.What more can you ask for?!
Google Review
- May 10, 2018
Google Review
- April 29, 2018
Went to look at Sprinters and Metris vans, got turned away by the commercial fleet sales guy because he was too busy moving vans. I will get one elsewhere.
Response from the owner Replied: I'm very sorry to hear about your experience. I would like to hear more detail so that we can use this as an opportunity to do better, as this is not how we conduct business. Please call or email me at your convenience.Brian Velyvis VP of operations707-521-3995bvelyvis@smotherseuropean.com
Yelp Review
- April 27, 2018
Coming home with my first Mercedes Benz ever was the absolute last thing I expected the other day. I had come to Corby Auto Row to test drive a different brand of car. I won't say the dealership out of courtesy, but the sales rep who approached me was right of a Flintstones cartoon and about as...
Brian V. Replied: Thanks for your feedback! I'm glad you like your new CLA. I'll pass this on to Rick and Gabrielle!.