Google Review
- April 15, 2024
While searching for a used car online, I ran across an ad posted by this dealership. Even though it was 2-1/2 hours away, I drove from Michigan to see the car. It was certainly worth the drive!! From the salespeople to the manager, I was impressed by how friendly and helpful everyone was. This...
Google Review
- April 09, 2024
Ziad Fakhoury is the man to see!!! I would recommend him to anyone looking to buy a car to go see him.
Google Review
- April 05, 2024
Trying to make an appointment for few days now, no one ever picks up the phone at the service dept. It's ridiculous and totally unacceptable. Will definitely notify MBUSA. Called MB Ann Arbor, it was answered immediately!
Response from the owner Replied: Hi John this is Jason the GM of the store. I completely agree with you, not picking up would be extremely frustrating. This is my personal line, 419-824-2315 I really need to know the phone number you are calling. I don't have your phone number or I would be calling now.
Google Review
- April 04, 2024
I was in need of a car and Vin Devers Autohaus of Sylvania provided with exceptional service. Ziad Fakhoury took care of my case, and he was knowledgeable and very attentive. Ziad, in particular, was fantastic, going above and beyond to assist me. His professionalism and dedication were evident...
Google Review
- February 24, 2024
Amazing service from an amazing dealership. They made my son's dreams come true. Highly recommended.
Google Review
- February 16, 2024
Excellent Service This is the only place I get my Car Maintenance!!
Response from the owner Replied: Thank you, Alexus! We appreciate your loyalty for all your car maintenance needs!
Google Review
- February 15, 2024
Was very satisfied with the staff they were very courteous and went overboard to satisfy my needs you deserve ten stars 🤩
Google Review
- February 14, 2024
Response from the owner Replied: Thank you, Joel Wilson, for the 5-star rating! We appreciate your support.
Google Review
- February 13, 2024
These guys have never been easy to deal with and always find a way to charge more than they need to. The Ann Arbor dealer is massively better.
Google Review
- February 13, 2024
Outstanding vehicle and customer service!
Response from the owner Replied: Thank you for your kind words and for choosing our dealership! We appreciate your support.
Google Review
- February 10, 2024
Response from the owner Replied: Thank you! We appreciate your kind words and are grateful for your positive feedback.
Google Review
- February 09, 2024
Response from the owner Replied: Thank you, Ahmad, for your 5-star rating!
Google Review
- February 08, 2024
Google Review
- February 08, 2024
Response from the owner Replied: Thank you Saran for our great conversation and your appreciating for our team and how well we take care of you. We will your insights on how we can can reach 5-stars moving forward. Coaching and mentoring our team will allow us to achieve much much more.
Google Review
- February 07, 2024
Jessie is the best!!
Response from the owner Replied: Thank you, Hallie! We appreciate your kind words about Jessie!
Google Review
- February 04, 2024
I loved it there great business and good work I’ll be back soon
Response from the owner Replied: Thank you for your kind words and support! We appreciate your feedback and look forward to serving you again soon.
Google Review
- February 04, 2024
Best car dealership ever. I have bought 4 cars from them and will continue to buy more!
Response from the owner Replied: Thank you so much for your continued support and loyalty! We appreciate you choosing us as your go-to car dealership.
Google Review
- February 04, 2024
Frustrating. Brought the car in at 5:15 PM as the rear hatch on my ML would not latch. No technicians were available, but the Advisor verified with me that the trunk latch was broken and needed to be replaced. Departing the next day for a 5 hour drive, they told me to bring the car in ~8:00 AM for a...
Google Review
- February 04, 2024
👍
Response from the owner Replied: Thank you so much, John! We appreciate your positive feedback!
Google Review
- February 03, 2024
Great service.
Response from the owner Replied: Thank you for the kind words, Cathy! We appreciate your feedback.
Google Review
- February 01, 2024
I’ve been going there for years, service always takes good care of me. Jesse in particular is THE MAN!
Response from the owner Replied: Thank you, Conor Riehle! We appreciate your continued support and kind words. Jesse is an exceptional member of our team and we're grateful to have him.
Google Review
- February 01, 2024
Response from the owner Replied: Thank you, Paige! We appreciate your 5-star rating!
Google Review
- January 31, 2024
Response from the owner Replied: Thank you, Beth! We appreciate your 5-star rating!
Google Review
- January 31, 2024
Response from the owner Replied: Thank you so much for the 5-star rating! We appreciate your support.
Google Review
- January 30, 2024
Response from the owner Replied: Thank you for the 5-star rating, Om Sharma! We appreciate your support.
Google Review
- January 30, 2024
Response from the owner Replied: Thank you, Michael! We appreciate your 5-star rating.
Google Review
- January 29, 2024
They got the job done, some observations...I have had other "premium" vehicles serviced at other dealerships in the region and the experience has been much better.This place wasn't bad I suppose, but it just didn't seem like a place that is selling luxury vehicles.... For example, and I know this is...
Response from the owner Replied: Thank you for your feedback, Tom! We appreciate your observations, we have taken them into consideration to improve our services.
Google Review
- January 29, 2024
Thank you Ziad Fakhoury for helping me to make the decision to purchase my new Mercedes
Response from the owner Replied: Thank you, Amir! It was my pleasure to assist you in choosing your new Mercedes.
Google Review
- January 29, 2024
I always receive exceptional service. They go above and beyond every time I visit.
Response from the owner Replied: Thank you, Paula! We truly appreciate your kind words and are grateful for your continued support.
Google Review
- January 28, 2024
Response from the owner Replied: Thank you so much for the 5-star review! We appreciate your support.
Google Review
- January 28, 2024
Response from the owner Replied: Thank you for your feedback, Scott. We apologize for any inconvenience and appreciate your input. Please feel free to reach out to us for further assistance.
Google Review
- January 27, 2024
Great job relaxing a broken part for my TT. Finished when promised, friendly service department.
Response from the owner Replied: Thank you for your kind words, Sherry! We're glad we could help with your broken part and provide friendly service.
Google Review
- January 27, 2024
Have always made me happy and never diappoimted but cots could go down a little
Response from the owner Replied: Thank you so much for your kind words, Maria! We truly appreciate your continued support. We'll definitely take your feedback into consideration.
Google Review
- January 24, 2024
Kept me informed throughout the repairs. Good people and always take care of my needs.
Response from the owner Replied: Thank you, Paul! We appreciate your kind words and are glad to hear that we were able to keep you informed and take care of your needs.
Google Review
- January 24, 2024
Excellent staff and loved the video from tech working on my Audi. Great communication too!
Response from the owner Replied: Thank you so much for the kind words, Karen! We truly appreciate your feedback and are glad to hear that our staff provided excellent service and communicated well with you. We're happy to have been able to provide you with a video of the tech working on your Audi. We hope to see you again soon!
Google Review
- January 23, 2024
Response from the owner Replied: Thank you, Earl! We appreciate your 5-star rating.
Google Review
- January 21, 2024
Response from the owner Replied: Thank you so much for your 5-star rating! We appreciate your support.
Google Review
- January 21, 2024
Response from the owner Replied: Thank you, Ozcan! We appreciate your continued support and kind words. Jessy and our team are dedicated to providing detailed explanations and exceptional service. We're glad the video presentation was a helpful bonus. We look forward to assisting you again in the future.
Google Review
- January 18, 2024
Great service and very accommodating!
Response from the owner Replied: Thank you, Sara! We're so glad you had a great experience with our service.
Google Review
- January 18, 2024
Service wanted like $200 to change a battery in my Mercedes. Parts wanted around $315 for the battery itself. I bought a battery in O’Reillys for $245 and replaced it. Charging $200 to replace a battery that sits on top under the hood is ridiculous in my opinion, and it makes me question how...
Google Review
- January 16, 2024
Response from the owner Replied: Thank you so much for your 5-star rating! We appreciate your support.
Google Review
- January 15, 2024
Keith, Brian and Jason were great to work with by far the best in Lucas County definitely a 5 star team I would highly recommend thanks Hulk Masonry, LLC Jeremy Fennell
Response from the owner Replied: Thank you so much for your kind words, Jeremy! We truly appreciate your recommendation and are grateful to have had the opportunity to work with you.
Google Review
- January 15, 2024
Keith, Brian and Jason were great to work with and really went above and beyond to ensure top quality. They also kept us well informed along the way about timing and next steps. After my experience with Vin Devers, I would honestly only purchase any future vehicles at this dealership. It was a...
Google Review
- January 13, 2024
Crooks in the service department. Kevin is a liar and theif.
Google Review
- January 12, 2024
Google Review
- January 12, 2024
It's a little hard making an appointment with not being able to talk directly to the service department. Once in the service department everyone has helpful and courteous. Evan admitted he was new at his job. If he didn't know an answer to a question he would either look it up or tell us he would...
Google Review
- January 12, 2024
Google Review
- January 08, 2024
Google Review
- January 05, 2024
This review is a little over due,I would 10 star Vin Devers but...lol🥂 First & foremost let me start by saying I have always held Mercedes-Benz in general to much higher standards because of the performance & engineering of their vehicles!! I have owned several & they never disappoint,I now have a...
Google Review
- January 02, 2024
Can never assist any help or it will take them 7 months nearly to get you in. You wont be accommodated of any kind.
Google Review
- January 01, 2024
I took my sprinter here to get warranty work done my vehicle ran excellent purred like a kitten they got $4500 extra dollars from me for an exhaust pipe. Warranty work was on an intake manifold I got less than 10 miles down the road and the van blew up there was no oil in it. There was oil in it...
Google Review
- December 31, 2023
Jessie is the best. Easy to work with and keeps you up to date.
Google Review
- December 31, 2023
Exactly the level of service you would expect from Mercedes. Kevin was very helpful, prompt, and courteous.
Google Review
- December 30, 2023
Excellent service And the only place left in Toledo. I would recommend for bodywork. Still outstanding
Google Review
- December 30, 2023
Took good care of my van
Google Review
- December 30, 2023
Great dealership. Friendly service department and took the time to explain everything. Highly recommend them!
Google Review
- December 29, 2023
Always do a great job and fast. Long-haired guy in the parts department is the best!
Google Review
- December 28, 2023
Great, knowable, friendly service!!!
Google Review
- December 28, 2023
Google Review
- December 28, 2023
I’ve had to sleep on this for a few days. I’ll start by saying the sales staff at Vin Devers is among the best I’ve ever worked with. Skylar Ross specifically is excellent. However after having to deal with their service department I am left questioning if I will ever do business there again. My...
Cars.com Review
- December 27, 2023
I am very appreciative of the opportunity extremely quality service they provided yet in a very timely manner. I will always be grateful about how warm the supervisor is and great job they did. I took my car to the collision center and they are phenomenal!
Google Review
- December 27, 2023
We dropped my wife's Mercedes SUV due to a warranty recall. The service adviser was friendly and they returned the car washed. Turnaround was a day so not too bad.One disappointment was the limited miles on the loaner car. We had service at a dealer in Columbus and the mileage was unlimited. Not...
Google Review
- December 27, 2023
Brought my S-class in for service. Had no idea they charged 3% fee for credit card use. No one decided to tell me neither until I saw the check-out lady. Couldn't even get a loaner on my 2016 since I was outta their dumb time range. On some bull.
Google Review
- December 24, 2023
Extremely friendly, accommodating and fast once my car was able to get in
Google Review
- December 23, 2023
Google Review
- December 23, 2023
Everyone there that helped my Wife & myself was very polite and helpful. It was a great experiance for us from beginning to end. We had such a awesome experience she is talking about going there for her next Purchase.
Google Review
- December 22, 2023
Google Review
- December 22, 2023
Incredible service staff starting with Jessie and including the entire team that I interacted with. They go above and beyond to ensure the integrity of your vehicle. Can’t compliment them enough on their customer service.
Google Review
- December 21, 2023
A little disappointed with the dirty fingerprints all over the light interior of my door and navigation screen.
Google Review
- December 19, 2023
Above all else service after the sale means absolutely everything. Thank you for being that place!
Google Review
- December 19, 2023
Jessie is great. Service tech (Tim) sent me a quick video of inspection and status mid day. Car cleaned and wheels detailed on pickup.
Google Review
- December 19, 2023
Google Review
- December 18, 2023
Let me preface this by stating that I have been coming there for years. The dealership and the people who work there are exceptional, that’s where the 2 stars are coming from. I think the dealership is starting to go downhill to chase profits. The new policies in place have made me feel like this is...
Google Review
- December 15, 2023
We had the misfortune of hitting a deer with our Sprinter van. We had the good fortune that no one other than the deer was hurt and even better luck that it happened near Vin Devers Autohaus in the Toledo, OH area. From start to finish, everyone we worked with was professional and friendly. The...
Google Review
- December 14, 2023
Google Review
- December 14, 2023
The whole team went above and beyond my expectations
Google Review
- December 14, 2023
Service was very professional. Thank you.
Google Review
- December 14, 2023
Worst buying experience in my life and I have bought many cars. Not only was my address wrong after going over it before signing.....I will get back to this!!!!!They had me paying a car loan along with possible car insurance on a car that they bought.....WOW.... after a trade in.Back to the signing,...
Google Review
- December 13, 2023
Google Review
- December 12, 2023
Tremendous service, always treated in a first class way by Jessie. Took great care of me from start to finish!
Google Review
- December 12, 2023
Google Review
- December 11, 2023
Google Review
- December 11, 2023
I am very pleased with my experience so far with the repairs of my car. Timothy C had went up and beyond keeping me updated through out the repair process. He is maken sure the car is being done correctly. They made my car go from looken beat up from when it was stolen to looken like a brand new...
Google Review
- December 10, 2023
Google Review
- December 09, 2023
Car carpet soaked on the driver's side and back floor behind the driver. Airbag light is on. I will call service on Monday. I was told that the car will be detailed - didn't happen. When I picked up my car and looked on the floor, there were wet paper towels. Not happy
Google Review
- December 09, 2023
Advisor Kevin did a great job keeping us informed on the status of our car and was very friendly. The work was completed on time.
Google Review
- December 09, 2023
Service dept is batting a 1000. Thx.
Google Review
- December 08, 2023
Google Review
- December 05, 2023
New alignment measuring machine is awesome!! Job was done on time and tires rotated.
Google Review
- December 05, 2023
Google Review
- December 02, 2023
Google Review
- December 01, 2023
They could not have been more friendly, professional, or helpful.
Google Review
- November 30, 2023
Google Review
- November 30, 2023
Service has always been top notch and professional. Been bringing my Audis to Vin Devers for maintenance for years.
Google Review
- November 29, 2023
I have always received great service from everybody on the team, from sales to service to the auto shop, everybody is kind and helpful.
Yelp Review
- November 26, 2023
I have used this dealership in the past; so I contacted Jessie about the spare tire for my 2013 Mercedes GLK. The spare tire on this car is one that needs pumped up before it can be used and mine would not inflate. I dropped it off on a Friday and he had it repaired by Saturday. Mentioned the...
Google Review
- November 23, 2023
I have been a loyal customer of this dealership for many years, and I have always been impressed with their exceptional service. They consistently go above and beyond to meet my needs, and I always feel like I am their top priority. Jason, in particular, is a standout GM. His knowledge, expertise,...
Response from the owner Replied: Many Thanks Gary! “The Devers Difference “ my friend!
Google Review
- November 22, 2023
Excellent service!
Google Review
- November 22, 2023
Jessie & co. Did a great job accommodating the maintenance & executing the job in a timely manner when he returned to the office. Thanks for cleaning the mats as well.
Google Review
- November 21, 2023
Exceptional experience with the buying a used car. The salesperson Ziad Fakhoury’s willingness to help, knowledge, professionalism, and transparency made the car-buying process smooth and enjoyable. I felt confident in my purchase, thanks to Mr. Fakhoury’s honesty and willingness to address all my...
Google Review
- November 18, 2023
Quality, professional service.
Google Review
- November 15, 2023
Google Review
- November 13, 2023
Google Review
- November 12, 2023
Every time I come down for service, Jessie and the team are exceptional.
Google Review
- November 11, 2023
Kevin was awesome!
Google Review
- November 11, 2023
I just finished having my 2018 audi a3 having its first service done. The staff was excellent to deal with, and informative about the work being done.
Google Review
- November 11, 2023
Jessie was great to work with. He was very direct and to the point with all the issues my car had at the time. Although a unique situation, he handled it professionally and worked with me to figure out a solution. I no longer own the car but I will always recommend Vin Devers for anyone needing...
Google Review
- November 11, 2023
Always great services. Very recommended to everyone for great services. It’s been several times i bring the car here for services. Will not hesitate for the future services. Also All the employees super nice .
Response from the owner Replied: Thank you, Steven! We appreciate your kind words and loyalty. See you for your future services!
Google Review
- November 08, 2023
In for my 10,000 mile first service on my ‘23 Q5. Dropped it off at 9 am , was given a loaner and car was ready for pickup at noon. Fast, Friendly, Reliable service today. Thanks.
Google Review
- November 08, 2023
Best service ever . Very impressed with communication.
Response from the owner Replied: Thank you Ron for the 5-stars and wonderful testimony. Our team is very appreciative of your business. Have a safe Holiday Season.
Google Review
- November 04, 2023
Response from the owner Replied: Thank you so much Sarah for the 5-star review. We appreciate your business so much.
Google Review
- November 04, 2023
Excellent communication and willingness to resolve any concerns that came up. Friendly and courtesy staff. Keith S. Is a exceptional service manager. Thanks
Response from the owner Replied: Thank you Troy for the trust you place in us, Keith is an amazing asset to our team. We appreciate your business.
Google Review
- November 03, 2023
Driving, cross country, and Vin Devers keeps my Mercedes humming along. The service department at Vin Devers is top notch. Thanks so much. Great drive👍
Response from the owner Replied: Thank you so much for the 5-stars and wonderful story. Our entire team thinks you are amazing. Have a wonderful holiday season.
Google Review
- November 03, 2023
I really appreciate Jordan in the parts department he was very helpful and his service was everything!! Thanks again
Response from the owner Replied: Thank you Andrea for the trust you’ve placed in us. Jordan is a wonderful part of our team. Have a happy safe, holiday season.
Google Review
- November 01, 2023
Service was quick and appreciate washing the RV
Response from the owner Replied: Thank you Jeff for the 5-stars we truly appreciate your business and you have an amazing RV.
Google Review
- November 01, 2023
The people here are always friendly and helpful and go out of their way to provide excellent service.
Response from the owner Replied: Thank you so much Diane for kind words. Our team truly appreciates your trust in us.
Google Review
- November 01, 2023
Great customer service and took extra time to answer my questions and a service video of my oil change was nice!
Response from the owner Replied: Thank you so much Rob for your kind words, it is our pleasure, and will take all the Time in the world to help you. Have a safe, happy, wonderful, holiday season.
Google Review
- October 31, 2023
Response from the owner Replied: Hi Hung. We are very blessed to get four stars and cannot wait for the next service visit to try to earn back that one extra star and get us at 5. We appreciate your business so very much.
Google Review
- October 30, 2023
Response from the owner Replied: Thank you James for the 5-stars. We truly appreciate your business and you have an amazing vehicle.
Google Review
- October 28, 2023
The team at Vin Devers always provides superior; fast and friendly service. I took 3 vehicles over in consecutive days for seasonal maintenance and all are back home running smooth, clean and happy. Thanks a million Devers Family!
Response from the owner Replied: Our entire team cannot thank you enough for the confidence you place in us. The Hill family has been part of our family for more than 30 years. Two great family legacies.
Google Review
- October 28, 2023
I love having my Audi serviced here. Jessie and the service team do a great job, make it quick and convenient and they don’t skimp on the loaner car either.
Response from the owner Replied: Thank you Audrey for your amazing kind words. Jesse truly appreciates being there to help, have a very safe, happy holiday season.
Google Review
- October 27, 2023
Google Review
- October 27, 2023
Recently purchased a vehicle from this dealership. I was pleasantly surprised with the professional and customer friendly sales team. My salesman Ziad has great communication with timely follow-up if you have questions . I recommend this dealership
Google Review
- October 25, 2023
Great job.
Google Review
- October 24, 2023
They take care of my vehicle and cleaned and vacuumed beautifully! All of the employees I came in contact with were very nice. It’s a pleasure doing business with them. Thank you!
Google Review
- October 21, 2023
Google Review
- October 21, 2023
Google Review
- October 20, 2023
Google Review
- October 20, 2023
Google Review
- October 20, 2023
Great people and service
Google Review
- October 19, 2023
I always have a good experience with the Vin Devers service team.
Google Review
- October 19, 2023
Great staff very friendly and helpful!
Google Review
- October 19, 2023
We recently purchased an Audi from Chris who went above and beyond in making this a memorable experience for our family. Aside from the great car, we had amazing customer service and cannot say enough about how Chris helped us. Five stars, highly recommend!
Google Review
- October 17, 2023
Had a 20k mile service done and they did not check tire pressure. I got a tire pressure warning on the way home and had to add air to all 4 tires. If they didn't check air pressure, I wonder what else they didn't check...
Google Review
- October 17, 2023
Phenomenal service, attention to detail and overall experience. Jessie and his team are great. A+++
Google Review
- October 16, 2023
No details
Google Review
- October 15, 2023
Excellent communication and more importantly quality repairs done right!!
Cars.com Review
- October 14, 2023
Hi, will anybody within the last 5 who has been a car porter here please contact me at this email address: B123classof2019 yahoo.com Thank you.
Google Review
- October 14, 2023
Google Review
- October 12, 2023
Google Review
- October 12, 2023
Google Review
- October 11, 2023
My family has been buying and servicing vehicles with Vin Devers for the last 2 decades. One thing that is very consistent with them is the Quality of their Service. It is a very professionally run organization. We implicitly trust their team.
Response from the owner Replied: Thank you so much Nathan ... we love your family. You guys are truly the best.
Google Review
- October 11, 2023
Great friendly staff!
Google Review
- October 10, 2023
Excellent service on all fronts!!
Google Review
- October 07, 2023
I always have a great experience with the service department!
Google Review
- October 07, 2023
Google Review
- October 05, 2023
The entire experience was smooth, professional, and wonderful!
Google Review
- October 05, 2023
Very good service. Jesse maintained good communication throughout the process when servicing my car. Thanks.
Google Review
- October 02, 2023
Google Review
- October 02, 2023
Google Review
- October 01, 2023
Service is superior
Google Review
- September 30, 2023
Service on vehicle was completed. Provided a loaner which is always very helpful.
Google Review
- September 29, 2023
👍👍👍👊👊😄
Google Review
- September 29, 2023
They met my expectations and took care of everything quickly and efficiently. They have a text option for updates and sent a video with the service person showing what needed fixed and why. Very thorough.
Google Review
- September 27, 2023
Google Review
- September 27, 2023
One of the best places to get your Mercedes serviced in the entire state of Ohio. I have been getting my sprinter serviced there for over a year. Great job!
Google Review
- September 27, 2023
Great customer service! Work was performed in a timely fashion.
Google Review
- September 26, 2023
Google Review
- September 26, 2023
Quick turn around with excellent service. Our car looks new.
Google Review
- September 23, 2023
Polite, friendly, and informative service people.
Google Review
- September 22, 2023
I had a truly great experience with excellent people! Thank you! Also, Jessie is amazing; and truly makes you feel like you’re among family !!!! Thanks for the BEST car ever!!
Google Review
- September 21, 2023
Response from the owner Replied: Thank you, Debbie! We appreciate your kind words about Jessie's exceptional customer service.
Google Review
- September 21, 2023
We came all the way from Ann Arbor to purchase our new car at Vin Devers because were blown away with their incredible customer service! We felt like a number at our local Mercedes dealership. Mike Dempsey, our salesman at Vin Devers helped me find the a perfect car! We arrived ready to purchase...
Google Review
- September 20, 2023
Exceptional customer service thanks Mike in sales I would highly recommend him if purchasing a car
Google Review
- September 20, 2023
Had vehicle checked. Not happy about outcome. I'm not willing to pay for a (might to the trick) replacement of good existing parts. Jason the manager was kind enough to contact me concerning this matter. I'll be taking vehicle back in soon. Spoke with Steve also, he plans on solving this issue. VERY...
Google Review
- September 19, 2023
Vin Devers makes the customer experience fantastic, they have a great and respectful staff, their inventory is top notch and their service department goes over and beyond. Glad to be apart of a great dealership that handles my needs. I would highly recommend Vin Devers Autohaus Of Sylvania if you’re...
Google Review
- September 19, 2023
Google Review
- September 18, 2023
Google Review
- September 16, 2023
REPEAT CUSTOMER:I went to Vin Devers because I knew they would properly repair the body damage to my Audi. This is the second time in three years that I have used their services. This time was body repair and it looks absolutely PERFECT. I have a smile on my face.Thank you!
Google Review
- September 16, 2023
Scheduled Lube Oil and filter for my A4 Audi. Maintenance was performed on time and with many suggestions that proved to be very productive. Kevin was extremely informative of how the process was going from step to step and to finish. I had other questions and he took a lot of time to explain them...
Google Review
- September 15, 2023
Google Review
- September 15, 2023
Google Review
- September 15, 2023
Google Review
- September 14, 2023
Go see Harry Shah by far the best vehicle salesman. My wife Qiana and I enjoyed the Mercedes Benz purchase. Harry is very intelligent, personable and most of all an honest man.Thanks Hulk Masonry, LLC Jeremy Fennell
Google Review
- September 14, 2023
Google Review
- September 12, 2023
Google Review
- September 11, 2023
Very efficient service team! I definitely felt I received personal service at Vin Dever’s. I was given a detailed description of my vehicle’s service history and also received helpful recommendations on replacement tires.
Google Review
- September 11, 2023
Mercedes dealership refuses to work on Mercedes vehicles that are older than 10 years old. Customer service is terrible. Makes the Mercedes brand look bad by refusing to work on their cars.
Google Review
- September 08, 2023
Kevin and service team provide outstanding service. Will continue bringing my sprinter in future. Thanks again.
Google Review
- September 08, 2023
Nice experience they even cleaned my car for me
Google Review
- September 07, 2023
Google Review
- September 05, 2023
Had my first maintenance Performed today and Jessie was on top of the task - washed and returned expeditiously! Thanks
Google Review
- September 03, 2023
From the moment I stepped into the body shop office to the time I drove off the lot, everything was professional and 100% perfect. The car looks great.
Google Review
- September 03, 2023
Jessie and the entire service team at Vin Devers are the gold standard of customer service. They are simply the best.
Google Review
- September 02, 2023
First service for my Audi Q8. Great customer service provided by Jessie. Kept me informed throughout the day. Vehicle came back clean. Everyone at this dealership was very professional and friendly.
Google Review
- September 02, 2023
Google Review
- September 02, 2023
I purchased my Audi from this dealer at the worst time to purchase a vehicle, prices were absurd but I made my decision and I am okay with my decision. What I am not okay with is how I have been treated by this dealer. The first two years I owned my Audi, it spent almost as much time in the shop as...
Google Review
- September 01, 2023
I was recommended to Vin Devers. I had a minor scrape on the front left side of my X5. Bob at Vin Devers coordinated the repair and it was handled extremely well. Bob is a no nonsense manager who was the main reason as a new Ohio resident I selected Vin Devers.
Google Review
- August 31, 2023
Google Review
- August 31, 2023
Google Review
- August 30, 2023
Very professional, timely, courteous and helpful!
Google Review
- August 29, 2023
This was my first experience purchasing a vehicle out of state . The dealership intentionally withheld my correct interest rate .
Google Review
- August 27, 2023
Google Review
- August 26, 2023
Great service as always.
Google Review
- August 26, 2023
Pleasant staff, quick and easy.
Google Review
- August 25, 2023
Google Review
- August 24, 2023
Those guys are awesome
Google Review
- August 23, 2023
I am happy with the service I received for my Audi.
Google Review
- August 22, 2023
Reliable service, pleasant service tech. Recommend them highly.
Google Review
- August 22, 2023
Google Review
- August 22, 2023
I was very pleased with the whole vehicle service on my Q5. The communication throughout the process was excellent and the team took care of everything! I highly recommend!!
Google Review
- August 20, 2023
Google Review
- August 20, 2023
I wish you would have a live person answer the phone and direct the call to the proper person Instead of a robot.
Google Review
- August 19, 2023
The service was exemplary. Sales and other personnel kept me informed and were always courteous as Wells’s professional. Hats off to the staff
Google Review
- August 19, 2023
Google Review
- August 19, 2023
Great service! Jesse and the whole team are excellent!
Google Review
- August 19, 2023
Good service
Google Review
- August 18, 2023
Google Review
- August 18, 2023
Google Review
- August 17, 2023
Google Review
- August 16, 2023
Google Review
- August 15, 2023
Customer service is ALWAYS genuine and kind. Quality work!!!
Google Review
- August 15, 2023
Bought 4 new tires. Had appointment scheduled and was going to wait. It took 4 hours to change 4 tires and align. And they didn't clean the tires when done. Not up to Mercedes standards.
Google Review
- August 14, 2023
My favorite Audi dealership to take my car!! They are very helpful and make sure your vehicle’s issues get taken care of in a time appropriate manner. Thanks again to Jordan and his team in the service department! You rock
Google Review
- August 13, 2023
Google Review
- August 13, 2023
Google Review
- August 13, 2023
Google Review
- August 13, 2023
Car was done when promised!
Google Review
- August 11, 2023
Vin Devers is my automotive choice for 22 years!!
Google Review
- August 07, 2023
I bought a full electric car back in October. I decided I wanted out of the lease. I knew I was going to take a hit and I was ok. I found an Audi I liked but I could not get a strait answer on a trade in and for some reason I couldn’t get a sales manager or any manager to call me. I finally and...
Google Review
- August 07, 2023
Had car for 5 days for basic maintenance and new tires. Was unable to get in contact with anyone for 2 days. Worst customer service I have ever experienced. Will NEVER go back. And will make sure everyone I know is aware of the substandard service
Google Review
- August 05, 2023
Vin Devers has hands down the best customer appreciation and 5 star service.John is the best salesman! So patient, so educated on the vehicles & their features, and just bought my 2nd Mercedes from him.GM Jason Perry helped us tremendously as well, his appreciation for customers shows. He truly...
Google Review
- August 04, 2023
Google Review
- August 03, 2023
Good first experience. Service managers were a pleasure to work with and once the cars actually got repaired it was great but the service itself took entirely too long.
Google Review
- August 03, 2023
Google Review
- August 02, 2023
Bob in the collision department is absolutely amazing. Be prepared to receive high quality service, patience and understanding.
Google Review
- August 02, 2023
As promised Keep informed
Google Review
- August 02, 2023
My experience since I purchased my Audi Q7 has been terrible and will never by another Audi.
Google Review
- August 02, 2023
The Team at Vin Devers Autohaus is always honest ,professional,knowledgeable and friendly . Their word is their word and that is so very important- one visit to Vin Devers and you’ll be treated like family . The entire staff is passionate about their responsibilities, the smiles on their faces...
Google Review
- July 31, 2023
Response from the owner Replied: Thank you so much Michelle for the 5-stars, we appreciate your business so very much.
Google Review
- July 31, 2023
Google Review
- July 30, 2023
Google Review
- July 28, 2023
Very dissatisfied. I have been a loyal Audi owner but the recent experience at Vin Devers was just totally unacceptable. Treatment here is absurd, a joke!!! VD had my car for 2 months and did not fix my problem. Coolant leak not fixed. Previously our Q5 with an EPS failure was at VD for 3 months....
Google Review
- July 27, 2023
Nice people.
Google Review
- July 27, 2023
Google Review
- July 24, 2023
Excellent Service / Great Customer Satisfaction.
Response from the owner Replied: Thank you so much Richard for the great words, our team appreciate you so much.
Google Review
- July 23, 2023
Very busy with a long wait for service. Problem with the car was urgent and I was originally told it would be a week before they could even look at it. This required me to rent a car at some expense. After some repeated requests, they got me in earlier and promptly fixed the problem. My service...
Google Review
- July 23, 2023
Google Review
- July 22, 2023
Jordan did a great job! Thank you 😊
Yelp Review
- July 17, 2023
Always great service from Jessie and his team for maintenance on my vehicle. Quick and easy A+ service, The Q7 is like new again.
Google Review
- July 17, 2023
Google Review
- July 16, 2023
Jessie and his team took great care, once again.
Google Review
- July 15, 2023
Google Review
- July 15, 2023
Wonderful service as ALWAYS from Jessie and his team
Google Review
- July 13, 2023
Vin Devers is exceptional at customer service. They go above and beyond to make sure you know they appreciate your business. It started with the buying process, they made it seamless, and continues with car maintenance and service. They are so friendly and professional!
Response from the owner Replied: Thank you Anna for the kind words and 5-stars. Our teams daily mission starts with our #DeversDifference philosophy. We appreciate you very much.
Google Review
- July 13, 2023
This was the easiest dealership I have worked with. I was in and out in 2 hours. Ziad was efficient but also made sure that everything was covered at the best price. I recommended anyone to go see Ziad at Vin Devers autohaus.
Response from the owner Replied: Thank you Charles so much for the kind words and 5-stars. Ziad is an #AllStar who believes in our #DeversDifference mission. We appreciate and wish you a wonderful summer.
Google Review
- July 08, 2023
Great service for my vintage Benz.
Response from the owner Replied: Thank you Michael for sharing your experience. We love vintage Mercedes Benz and have 30 year technicians who remember those awesome cars.
Google Review
- July 08, 2023
Jesse Nida is the best. Work was done promptly. Great job!
Response from the owner Replied: Thank you so much Chuck for the 5-stars. Jessie is a #Rockstar who carries out our #DeversDifference mission everyday. We appreciate you and wish you a wonderful summer.
Google Review
- July 06, 2023
Jordan was very professional and the wait time wasn’t bad as well thanks.
Response from the owner Replied: Thank you so much, Soyna. Jordan is an #Allstar who believes in delivering our #DeversDifference. We appreciate you and wish you a wonderful summer.
Google Review
- July 04, 2023
All went fine till half way home. Check engine light cam on. It’s almost impossible to contact anyone in service via phone. After two days I called the sales department to transfer me. That worked. Very frustrating. Ended up the dipstick was not properly seated. You need to make it easier to contact...
Google Review
- July 03, 2023
Dropped car off for recall, got car back as planned same day.
Google Review
- July 02, 2023
Very friendly staff well maintained vehicles. Management staff went above and beyond to take excellent care of us. Thank you!!
Response from the owner Replied: Thank you Jay for the review and 5-stars. It is our pleasure to help.
Google Review
- July 01, 2023
Google Review
- June 30, 2023
Response from the owner Replied: Thank you so much Chancetta for the 5-stars. Our team greatly appreciates you.
Google Review
- June 29, 2023
Omg the best! Angela, Alysa, Jordan, Bob…just everyone is so sweet and on top of their game. Couldn’t be more thankful of the quick turn around time and excellent communication. Even all the Bernese dog hair magically disappeared when I picked up my wagon 😅🙏🏼♥️ merci.
Response from the owner Replied: Thank you so much Alexis for the wonderful story and 5-stars complementing our team.
Google Review
- June 28, 2023
Response from the owner Replied: Thank you Mary so much for the 5-stars.
Google Review
- June 26, 2023
My wife and I were headed from South Bend, IN to eastern PA when we got a flat tire near the border of IN and OH. After calling the Mercedes Roadside Service number several times and waiting for a tow truck for over 4 hours, we were towed to Van Devers Autohaus. An hour into this adventure, we had...
Response from the owner Replied: Thank you Jay so much for the 5-stars and wonderful story about our team. It is our pleasure to carry out our #DeversDifference mission.
Google Review
- June 26, 2023
Brung my Audi Q5 up there for a starter to get put in they did a wonderful job . I was able to leave my car there several days after the job was finished no hassle to hurry and remove it because it was finished . They worked with me as well I appreciate them!
Response from the owner Replied: Thank you Orlando for the great story and 5-stars about our team. It is our pleasure to carry out our #DeversDifference mission.
Google Review
- June 19, 2023
Excellent service experience. But very expensive, which is not unusual for an Audi.
Google Review
- June 17, 2023
Great experience getting my Audi serviced here! Jesse was super helpful and friendly and they even hand washed and vacuumed out the car. Highly highly recommend Vin Devers!
Google Review
- June 17, 2023
We had an Audi-mandated emergency service issue occur on our car. Service Manager at Audi Sylvania (Jesse N.) worked me into his schedule and performed the required service. Jesse and Audi Sylvania service team has been excellent in terms of commitment, communication and technical competence.They...
Google Review
- June 16, 2023
Google Review
- June 15, 2023
Always excellent service. This visit it was Kevin who went above and beyond!
Google Review
- June 14, 2023
Great service personnel and communication with client.
Google Review
- June 05, 2023
Google Review
- June 03, 2023
I have been going to vin devers for 8 years and counting it’s the only place I will ever go for my mercedes every department they have from service to sales parts detail all do a excellent job the service manager keith will go above and beyond to make you happy I would recommend vin devers to anyone!
Google Review
- June 01, 2023
Great service and communication’
Google Review
- June 01, 2023
Like always not done on time, no rental available not fixed correctly and have to take it back to get many correction done Bob always have an excuse of why something isn’t right car was there 5days and still has to go back!
Google Review
- June 01, 2023
Jesse is always pleasant and helps with all our concerns. The mechanics seem to be very efficient and get the job done.
Google Review
- May 31, 2023
Nice people.
Google Review
- May 30, 2023
Consistently excellent customer service!
Response from the owner Replied: Thank you so much Angela for the 5-stars and kind words. We appreciate you so much.
Google Review
- May 30, 2023
Jesse was extremely knowledgeable and helpful during my service appt. He kept me notified of my car’s progress throughout the appt, helped answer all my question concerning current issues and upcoming needs in the future. I felt at ease while waiting for service to be completed and enjoyed a peek...
Response from the owner Replied: Thank you Stephanie for the 5-stars and great story about Jessie. He carry's out our #DeversDifference mission every day and we are so thankful to have him on our team.
Google Review
- May 24, 2023
They were really nice and kind and very attentive when the car was done they were going to clean it but my car was already clean but the fact that they were going to do it really put a big smile on my face thank you Vin Devers
Response from the owner Replied: Thank you Alvert for the 5-stars and great story. We appreciate your business so very much.
Google Review
- May 23, 2023
Response from the owner Replied: You are the best Chey!! Thank you for the 5-stars.
Google Review
- May 22, 2023
Response from the owner Replied: Thank you Guy for the 4-stars ... We look forward to your next service so we can earn plus 1 and make it 5-stars.
Google Review
- May 22, 2023
A very disappointing experience. First when I dropped the car, I couldn’t get a ride back home so I called Uber. It finally took a week to get the diagnosis done and cost me $231.13The reason I took the car to the shop was because when parked the front drops all the way down. I had the front air...
Google Review
- May 21, 2023
AMAZING AMAZING group of professionals! Bob and Angela in body shop and Clark in Parts, great job! My vehicle looks showroom new. The whole group went truly above and beyond. Only place I will ever take my vehicle. Thank you!!!!!!
Google Review
- May 17, 2023
Always happy to work with Jessie ... he's always so kind and personable! Thanks for taking good care of us at Audi! We love our A5 and so grateful for the people behind keeping it up to standards!
Response from the owner Replied: Thank you so much Julie. Jessie works tirelessly to carry out our #DeversDifference mission. We appreciate you and your wonderful story.
Google Review
- May 17, 2023
Google Review
- May 13, 2023
Google Review
- May 12, 2023
Google Review
- May 12, 2023
Their communication with their customers is over the top❤️
Google Review
- May 11, 2023
Response from the owner Replied: Thank you Chris for the 5-stars ... Our team greatly appreciates your business. Have a wonderful summer.
Google Review
- May 09, 2023
Jessie and the service team are always attentive and great at keeping me informed throughout the appointment. It’s truly top notice customer service!
Response from the owner Replied: Thank you Char. Our entire team appreciates you so very much.
Google Review
- May 07, 2023
Friendly and fast
Response from the owner Replied: Thank you we appreciate the 5-stars so very much.
Google Review
- May 07, 2023
Always first class red carpet service at Vin Devers Autohaus.
Response from the owner Replied: Thank you so much Michael. Our entire team appreciates you.
Google Review
- May 06, 2023
I had a brand new Sprinter that I took on a trip. Within a few minutes of arriving at my location, the check engine light came on. Vin Devers got me in immediately due to being 2000 miles away from home. Within the hour, my van was ready to go, and I've not had an issue since! Thank you for the...
Response from the owner Replied: Thank you Kaylan for your incredible story. Our team carry's out what we call the #DeversDifference every day and we are so happy to hear you were on the recipient end of our teams hard work.
Google Review
- May 05, 2023
The experience has been good so far except for the fact that I’ve been going in for almost 2 months now regarding the same issue on my Audi Q7.
Response from the owner Replied: Wow thank you so much Lawrence, we love you right back. We greatly appreciate the 5-stars, enjoy your summer.
Google Review
- May 04, 2023
Brought my vehicle in for service and was finished in half the time originally estimated. Thanks again.
Response from the owner Replied: Thank you Mike very much for the 5-stars and kind words. We have a fantastic team who carry's out our #DeversDiffernce mission every day. Have a wonderful summer.
Google Review
- May 04, 2023
Response from the owner Replied: Thank you so much Mounir for the 5-stars, our team appreciate you and your business so very much. Have a wonderful summer.
Google Review
- April 29, 2023
Google Review
- April 26, 2023
Google Review
- April 25, 2023
The people here are awesome very helpful.
Google Review
- April 25, 2023
Yelp Review
- April 24, 2023
This review is a little over due,I would 10 star Vin Devers but...lol First & foremost let me start by saying I have always held Mercedes-Benz in general to much higher standards because of the performance & engineering of their vehicles!! I have owned several & they never disappoint,I now have a...
Yelp Review
- April 24, 2023
This review is a little over due,I would 10 star Vin Devers but...lol First & foremost let me start by saying I have always held Mercedes-Benz in general to much higher standards because of the performance & engineering of their vehicles!! I have owned several & they never disappoint,I now have a...
Google Review
- April 22, 2023
Google Review
- April 21, 2023
Just purchased my first car from Vin Devers and i couldnt be happier. Ziad provided service and assistance that exceeded expectations and earned a customer for life! Thank You “Z“ and Vin Devers!
Response from the owner Replied: Awesome Sam Thank you so much. Ziad is apart of our #DeversDifference and our entire team appreciates you.