Zaid F really helped me out, first time finance and got me a great deal in a great time frame

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From the very first inquiry I made online until I left with my new vehicle, the buying process could not have been smoother.Olivia was friendly and courteous with her initial contact, and all subsequent follow ups.Ramon in finance was thorough without being pushy, and quick to finish all of our...

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Keith, Brian, Jordan, and Mike all went out of their way to take care of me and my car. I felt valued as a customer and will recommend these guys and Vin Devers anywhere and everywhere! Thank you so much!

Response from the owner Replied: Thank you so much Trinity for the kind words and 5-stars. We appreciate you so very much.

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Vin Devers Autohaus of Sylvania Mercedes-Benz is the best! The whole team went out of their way to find me the right car at the right price and kicked it into overdrive to get it delivered to my driveway IN CHICAGO, on my timeline! Everyone was awesome, even the driver who brought it to me so kind...

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These salesmen selling used cars think they are selling something elite!😂 This location is overpriced across the lot and not willing to negotiate. Beware when they bring out the "Vin Devers Payment Detail Sheet" as this is their main trick at hiding numbers. I shook hands and walked. Terribly...

Dealer Replied: The car is on our lot waiting for the vehicle to get picked up. Yes it is on our website until the transaction is complete. The owner sourced the car from a few states away and these transactions take a week or two to complete.

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First class dealership! Great place to buy a nice vehicle!

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Very helpful service department, Brice in Parts is the best!!! Thank you for helping me with my new car.

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Terrible terrible experience. Has not gotten my title and registration until now. Mind you it has been a month and a half since I bought the car! Temporary license expires in 1 business day. So now I am still waiting for the paperwork and when I call they say they mailed it and WE CANNOT DO ANYTHING...

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L as always at THIS PLACE,IT’S ALWAYS, AS STANDARD just had an engine light still on after paying abundance of money for my Audi to have a normal routine maintenance. Hopefully, the service will be fix

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Issues with a previous appointment I had initially set for mid March, but it really seems Audi isn't supporting their dealer network as they should......Update: I finally got my car in on July 29, so stuff was taken care of, but detailing I was promised to make up for my wasted trip into dealership...

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Don’t waste your time with this company. Extremely poor customer service. I’ve dealt with them three times, each experience gets worse.First time a 3 hour job, took over 8 hours.Second time, a 2 hour job, my car never got in to see the tech for 2 1/2 hours.Third time I showed up, with my appt...

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Purchased a pre-owned Mercedes from Vin Devers. Pre-owned sales service was above average UNTIL the minute the check cleared and then MIA/zero response. Left multiple messages for the sales associate AND used car sales manager and received no call backs. Also the temporary tag expired with no...

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I recently took in my 2019 Audi Q5 that had a very unusual vibrating noise at higher speeds. Vin Devers was able to get my car looked and determined that in spite of the low miles (48K miles) I was going to need a repair that would cost over $6K. Unfortunately, even though I was below the 50k miles...

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I bought a car from an out of town person in Michigan. I googled the car research the car. The vehicle has never been worked on. It’s a 2008 GL 450. I tried to get Mercedes-Benz dealer here in Toledo to diagnose and put it on the machine, they didn’t want to have anything to do with the car ““ it...

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BEWARE OF PURCHASING FROM THIS DEALERSHIP!!!My husband and I purchased what we thought was a Certified Preowned Maybach on October 6th 2023 with less than 20k miles on it. Within days of purchase we both agreed that the truck was not riding as smoothly as a Maybach should. We took it to the Mercedes...

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My wife has wanted a G Wagon her entire life. Thanks to Vin Devers of Sylvania, her dream came true! I have to give a shout out to Harry. Harry, thank you for putting up with my wife's weekly calls to see if her G63 had arrived. You're a top notch salesman, and I wish you the best.

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They got the job done, some observations...I have had other "premium" vehicles serviced at other dealerships in the region and the experience has been much better.This place wasn't bad I suppose, but it just didn't seem like a place that is selling luxury vehicles.... For example, and I know this is...

Response from the owner Replied: Thank you for your feedback, Tom! We appreciate your observations, we have taken them into consideration to improve our services.

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While searching for a used car online, I ran across an ad posted by this dealership. Even though it was 2-1/2 hours away, I drove from Michigan to see the car. It was certainly worth the drive!! From the salespeople to the manager, I was impressed by how friendly and helpful everyone was. This...

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Ziad Fakhoury is the man to see!!! I would recommend him to anyone looking to buy a car to go see him.

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Trying to make an appointment for few days now, no one ever picks up the phone at the service dept. It's ridiculous and totally unacceptable. Will definitely notify MBUSA. Called MB Ann Arbor, it was answered immediately!

Response from the owner Replied: Hi John this is Jason the GM of the store. I completely agree with you, not picking up would be extremely frustrating. This is my personal line, 419-824-2315 I really need to know the phone number you are calling. I don't have your phone number or I would be calling now.

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I was in need of a car and Vin Devers Autohaus of Sylvania provided with exceptional service. Ziad Fakhoury took care of my case, and he was knowledgeable and very attentive. Ziad, in particular, was fantastic, going above and beyond to assist me. His professionalism and dedication were evident...

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Great service

Response from the owner Replied: Thank you for your kind words! We appreciate your support.

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Amazing service from an amazing dealership. They made my son's dreams come true. Highly recommended.

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Excellent Service This is the only place I get my Car Maintenance!!

Response from the owner Replied: Thank you, Alexus! We appreciate your loyalty for all your car maintenance needs!

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Was very satisfied with the staff they were very courteous and went overboard to satisfy my needs you deserve ten stars 🤩

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Response from the owner Replied: Thank you, Joel Wilson, for the 5-star rating! We appreciate your support.

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These guys have never been easy to deal with and always find a way to charge more than they need to. The Ann Arbor dealer is massively better.

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Outstanding vehicle and customer service!

Response from the owner Replied: Thank you for your kind words and for choosing our dealership! We appreciate your support.

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Response from the owner Replied: Thank you! We appreciate your kind words and are grateful for your positive feedback.

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Response from the owner Replied: Thank you, Ahmad, for your 5-star rating!

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Response from the owner Replied: Thank you Saran for our great conversation and your appreciating for our team and how well we take care of you. We will your insights on how we can can reach 5-stars moving forward. Coaching and mentoring our team will allow us to achieve much much more.

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Jessie is the best!!

Response from the owner Replied: Thank you, Hallie! We appreciate your kind words about Jessie!

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I loved it there great business and good work I’ll be back soon

Response from the owner Replied: Thank you for your kind words and support! We appreciate your feedback and look forward to serving you again soon.

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Best car dealership ever. I have bought 4 cars from them and will continue to buy more!

Response from the owner Replied: Thank you so much for your continued support and loyalty! We appreciate you choosing us as your go-to car dealership.

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Frustrating. Brought the car in at 5:15 PM as the rear hatch on my ML would not latch. No technicians were available, but the Advisor verified with me that the trunk latch was broken and needed to be replaced. Departing the next day for a 5 hour drive, they told me to bring the car in ~8:00 AM for a...

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👍

Response from the owner Replied: Thank you so much, John! We appreciate your positive feedback!

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Great service.

Response from the owner Replied: Thank you for the kind words, Cathy! We appreciate your feedback.

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I’ve been going there for years, service always takes good care of me. Jesse in particular is THE MAN!

Response from the owner Replied: Thank you, Conor Riehle! We appreciate your continued support and kind words. Jesse is an exceptional member of our team and we're grateful to have him.

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Response from the owner Replied: Thank you, Paige! We appreciate your 5-star rating!

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Response from the owner Replied: Thank you, Beth! We appreciate your 5-star rating!

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Response from the owner Replied: Thank you so much for the 5-star rating! We appreciate your support.

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Response from the owner Replied: Thank you for the 5-star rating, Om Sharma! We appreciate your support.

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Response from the owner Replied: Thank you, Michael! We appreciate your 5-star rating.

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Thank you Ziad Fakhoury for helping me to make the decision to purchase my new Mercedes

Response from the owner Replied: Thank you, Amir! It was my pleasure to assist you in choosing your new Mercedes.

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I always receive exceptional service. They go above and beyond every time I visit.

Response from the owner Replied: Thank you, Paula! We truly appreciate your kind words and are grateful for your continued support.

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Response from the owner Replied: Thank you so much for the 5-star review! We appreciate your support.

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Response from the owner Replied: Thank you for your feedback, Scott. We apologize for any inconvenience and appreciate your input. Please feel free to reach out to us for further assistance.

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Great job relaxing a broken part for my TT. Finished when promised, friendly service department.

Response from the owner Replied: Thank you for your kind words, Sherry! We're glad we could help with your broken part and provide friendly service.

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Have always made me happy and never diappoimted but cots could go down a little

Response from the owner Replied: Thank you so much for your kind words, Maria! We truly appreciate your continued support. We'll definitely take your feedback into consideration.

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Kept me informed throughout the repairs. Good people and always take care of my needs.

Response from the owner Replied: Thank you, Paul! We appreciate your kind words and are glad to hear that we were able to keep you informed and take care of your needs.

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Excellent staff and loved the video from tech working on my Audi. Great communication too!

Response from the owner Replied: Thank you so much for the kind words, Karen! We truly appreciate your feedback and are glad to hear that our staff provided excellent service and communicated well with you. We're happy to have been able to provide you with a video of the tech working on your Audi. We hope to see you again soon!

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Response from the owner Replied: Thank you, Earl! We appreciate your 5-star rating.

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Response from the owner Replied: Thank you so much for your 5-star rating! We appreciate your support.

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Response from the owner Replied: Thank you, Ozcan! We appreciate your continued support and kind words. Jessy and our team are dedicated to providing detailed explanations and exceptional service. We're glad the video presentation was a helpful bonus. We look forward to assisting you again in the future.

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Great service and very accommodating!

Response from the owner Replied: Thank you, Sara! We're so glad you had a great experience with our service.

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Service wanted like $200 to change a battery in my Mercedes. Parts wanted around $315 for the battery itself. I bought a battery in O’Reillys for $245 and replaced it. Charging $200 to replace a battery that sits on top under the hood is ridiculous in my opinion, and it makes me question how...

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Response from the owner Replied: Thank you so much for your 5-star rating! We appreciate your support.

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