Google Review
- October 22, 2021
Google Review
- October 09, 2021
Response from the owner Replied: Thank you so much Mitchell ... It was our pleasure to help. We could see you were concerned and wanted to make sure you got what you needed. I hope the oil change went well. You have a beautiful Mercedes!!
Google Review
- October 03, 2021
I would not send my worst enemy to this dealership I sent my Mercedes C3 50 here for insurance repairs they did a partial diagnostics didnt even check the things that I said was the problem my claim was denied now Im stuck with a car with shifts bad and have noises coming from my rear end because...
Response from the owner Replied: Insurance claims are guaranteed work for our shop. We are not the insurance company, we only get paid when the insurance company authorizes the work. And please trust me when I say this, we fight hard for this work! Your vehicle has water damage that the insurance company deems not there responsibility, if you feel this to be inaccurate please take that up with them. We fought as much as we could. The 1-star review goes to the insurance company not us!
Google Review
- September 20, 2021
I recently turned in a Cadillac Escalade that was under lease. Prior to turning the vehicle in we agreed on a buyout price that was being paid for by a local GM dealer. A few weeks after the exchange another lease payment was withdrawn from my account and I was told I would be reimbursed since I...
Response from the owner Replied: Hi John. I reached out yesterday with a solution. Can you please call me. Jason Perry.
Google Review
- August 10, 2021
Purchased $30000 jeep wrangler. Steering had issue which they said would be fixed before delivery. Once delivered I noticed issue with steering still. Contacted salesman and said GM would call and discuss the problem. No call back. Waited a day and sent email to salesman man and no response. Drove...
Google Review
- August 06, 2021
Flew in to purchase a car under guaranteed terms that the vehicle was flawless. When I arrived, the car was far from that. Needless to say, I was extremely frustrated and feeling like this was another sales guy taking advantage of an opportunity to make a quick sale, but when the pre-own manager,...
Google Review
- July 01, 2021
Kudos to Dylan McCance for a superior job handling the AEM issues with my Sprinter on 6.28. Courteous, knowledgeable, prompt and precise working with the service team to correct the extensive exhaust issues that have plagued the Sprinter since purchase. This man is management material; displays...
Google Review
- June 29, 2021
Response from the owner Replied: Hi Keyan. Jason Perry GM with Vin Devers. I would appreciate an opportunity to help the situation. We will be speaking first thing tomorrow.
Google Review
- May 26, 2021
Google Review
- May 24, 2021
Dylan with the Vin Dever's Service Group is absolutely outstanding! Very professional and service oriented. I came in with a bad situation, and he turned it around and made my day. Thank you Dylan!!
Google Review
- May 21, 2021
Great dealership, and an even better sales/service department. Professional and respectful.
Response from the owner Replied: Thank you Moody ... Our team truly appreciates the 5-stars and wishes you many many miles of smiles.
Yelp Review
- May 15, 2021
Definitely a 5 star automotive dealer!! Best experience I've ever had buying a car!!! I've bought over 25 cars and never had such a relaxing & fun experience!!! Worth the drive I will send many friends and family there!!
Google Review
- May 12, 2021
I made the journey from east Detroit, to Vin Devers Dealership. From the moment I arrived, I was greeted with such pleasantries. I had the pleasure of meeting Brian Lavoy (Sales Manager). He made my experience outstanding. Ziad Fakhoury was my salesman, he made it a very smooth transition. I bought...
Google Review
- May 10, 2021
Vin Devers is as classy as a dealership can get. I used to work for this dealership in the detail department and was always treated extremely well and with respect. Now I get my audi serviced here and they have maintained their status. Worked with a service tech Jesse for a simple oil change on my...
Response from the owner Replied: Thank you Keyan very much for this amazing story. We valued you as a team member and for sure now as a customer. Jessie was excited to read this, we appreciate you very much.
Google Review
- May 02, 2021
Best car dealership in Toledo
Yelp Review
- April 21, 2021
We were 1,500 miles from home in Toledo visiting family when our AMG GT63's safety features and cruise control malfunctioned. Sylvania MB came to our rescue and not only fit us in that day, they also hooked us up with a loaner as well which was ready immediately when we arrived. Usually a trip to...
Google Review
- April 12, 2021
Best car purchase Ive ever had, Chris Stang and the group made it so smooth and professional
Google Review
- April 10, 2021
Best car purchase Ive ever had, Chris Stang and the group made it so smooth and professional
Google Review
- April 03, 2021
Vin Devers Autohaus provided prompt, thorough and courteous service for our under warranty Q5. Could not have been more pleased!
Response from the owner Replied: Thank you Mary so much. Jessie was so happy to see this. He truly appreciates you and Thanks you very much.
Google Review
- April 03, 2021
Love my truck. John is the best!
Google Review
- April 03, 2021
Great place can't wait to bring my a4 back
Google Review
- April 02, 2021
Response from the owner Replied: Thank you so much Sam, our entire team is very grateful of your 5-star generosity.
Google Review
- March 16, 2021
Vin Devers Autohaus provided prompt, thorough and courteous service for our under warranty Q5. Could not have been more pleased!
Response from the owner Replied: Thank you Mary so much. Jessie was so happy to see this. He truly appreciates you and Thanks you very much.
Google Review
- March 07, 2021
Love my truck. John is the best!
Google Review
- March 06, 2021
Great place can't wait to bring my a4 back
Google Review
- March 05, 2021
Response from the owner Replied: Thank you so much Sam, our entire team is very grateful of your 5-star generosity.
Google Review
- March 03, 2021
JP was a pleasure to work with and made the entire process quick and easy. Will explained the A6 in detail and promised to help if I have any questions in the future. Timothy in finance was great too.A+ experience
Google Review
- March 03, 2021
These guys sold me a car with no Catalytic converter on it and now wont answer my messages even after the GM said hed figured out what was going on. I would not recommend the team at Vin devers
Google Review
- March 03, 2021
Very respectful staff
Google Review
- March 03, 2021
JP was a pleasure to work with and made the entire process quick and easy. Will explained the A6 in detail and promised to help if I have any questions in the future. Timothy in finance was great too.A+ experience
Google Review
- February 23, 2021
These guys sold me a car with no Catalytic converter on it and now wont answer my messages even after the GM said hed figured out what was going on. I would not recommend the team at Vin devers
Google Review
- February 20, 2021
Very respectful staff
Google Review
- February 03, 2021
Giving this establishment 0 stars would be generous. My family has owned multiple Audi vehicles over the last 15 years. We have found their service department and sales department to be inept. We will continue to purchase Audis elsewhere as they are fabulous vehicles, but will never be returning to...
Response from the owner Replied: We apologize but help us to understand. You drove 36000 between oil changes. We charged you nothing to look at the car. We accept a 1-star when deserved and we are not perfect but this is a bit much. We have a wonderful team who truly care. And care about your car that missed almost 4 oil changes.
Google Review
- February 03, 2021
Dylan is the best!! I've been to this location maybe three or four times. Every time I've dealt with Dylan he is very thorough he is very pleasant to be around. If you have questions he won't make up something. He will actually take the time to figure it out and ask someone else if he needs to these...
Google Review
- February 02, 2021
Google Review
- January 21, 2021
Google Review
- January 17, 2021
Dylan is the best!! I've been to this location maybe three or four times. Every time I've dealt with Dylan he is very thorough he is very pleasant to be around. If you have questions he won't make up something. He will actually take the time to figure it out and ask someone else if he needs to these...
Google Review
- January 17, 2021
Giving this establishment 0 stars would be generous. My family has owned multiple Audi vehicles over the last 15 years. We have found their service department and sales department to be inept. We will continue to purchase Audis elsewhere as they are fabulous vehicles, but will never be returning to...
Response from the owner Replied: We apologize but help us to understand. You drove 36000 between oil changes. We charged you nothing to look at the car. We accept a 1-star when deserved and we are not perfect but this is a bit much. We have a wonderful team who truly care. And care about your car that missed almost 4 oil changes.
Google Review
- January 16, 2021
Dylan is the best!! I've been to this location maybe three or four times. Every time I've dealt with Dylan he is very thorough he is very pleasant to be around. If you have questions he won't make up something. He will actually take the time to figure it out and ask someone else if he needs to these...
Google Review
- December 02, 2020
Great service,
Google Review
- November 17, 2020
Bob, Ryan, and the professional staff in the body shop were amazing when I needed work done on my BMW. This was my second time around with these guys and they didnt disappoint. Attention to detail and above and beyond. If you want your car to come back to you looking better than when you bought it....
Google Review
- November 17, 2020
If you need a car or have car trouble, this is where you want to go!My girlfriend and I were cross-country traveling in our 2017 Mercedes Sprinter van. About an hour outside of Toledo we experienced some van problems and could tell immediately it was something we needed to bring the van in for. We...
Response from the owner Replied: Thank you so much for your Awesome story!! Dylan and the team behind him love what they do and work tirelessly to create what we call the #DeversDifference every day. We appreciate being there to help and wish you many many miles of smiles.
Google Review
- November 09, 2020
Great service,
Google Review
- November 03, 2020
If you need a car or have car trouble, this is where you want to go!My girlfriend and I were cross-country traveling in our 2017 Mercedes Sprinter van. About an hour outside of Toledo we experienced some van problems and could tell immediately it was something we needed to bring the van in for. We...
Response from the owner Replied: Thank you so much for your Awesome story!! Dylan and the team behind him love what they do and work tirelessly to create what we call the #DeversDifference every day. We appreciate being there to help and wish you many many miles of smiles.
Google Review
- November 03, 2020
Managers stand behind their cars and will follow through in getting you the right car. Bought a GREAT used Audi Q5 from VinDevers. Flew in from Pa to get this car. Bought it after talking to GM and used car Manager. Recommend this DEALER!!!
Response from the owner Replied: Thank you Wes for your 5-Star review. We have a great team who strives hard for that one extra step which we call the #DeversDifference. We appreciate you allowing us to help and wish you many many miles of smiles.
Google Review
- November 03, 2020
I saw videos regarding the Sbc issues and your response to the reviews. The faults codes were there. There was a recall. I find it very unprofessional, one dealer would do it and you didnt. You should have just fixed the car. The negative reviews has far impacted you monetarily than the cost to...
Response from the owner Replied: Hi Jasper,We appreciate your view but this score, based on the fact that you've not actually done business with us, has only hurt the great men and women we have on staff which is unfortunate. Our team is full of kind, caring people who's careers are based solely on serving our wonderful customers.The SBC issue is a Class Action Lawsuit that has very specific rules that need followed. As we mentioned before, Mercedes Benz has a national diagnostic data base so that if a vehicle ends up at another dealership for a similar condition dealers can see what has transpired in the past so to help understand what steps have been covered prior.After hearing that the SBC hydraulic unit had been replaced we called the dealer who performed the work. We spoke to both the Service Mgr as well as the head Shop Foreman to talk through what we had done vs what was found. They too said Yes, the diagnostic codes we received months earlier would not have allowed neither them or us to move forward with any repair as they had received a different set of codes thus allowing them to move forward under the rules of the Class Action Lawsuit.At no time was our intention to not perform the work but we (as well as every other Authorized Mercedes Benz dealer) are bound by rules and guidelines that we must adhere to unfortunately.
Google Review
- November 03, 2020
I recently leased an E class. I have nothing but positive things to say about how the whole process was handled. I dealt with Jason and Carlton who were nothing but courteous, helpful and responsive even afrer I drove off. They kept in touch with me a month or two after I leased my vehicle asking me...
Google Review
- November 03, 2020
Bob, Ryan, and the professional staff in the body shop were amazing when I needed work done on my BMW. This was my second time around with these guys and they didnt disappoint. Attention to detail and above and beyond. If you want your car to come back to you looking better than when you bought it....
Google Review
- November 02, 2020
Google Review
- October 31, 2020
Response from the owner Replied: Thank you so much for your Awesome story!! Dylan and the team behind him love what they do and work tirelessly to create what we call the #DeversDifference every day. We appreciate being there to help and wish you many many miles of smiles.
Yelp Review
- October 31, 2020
I've been coming here for 3 years, and remain very pleased with their service. From purchasing a new Mercedes to regularly interacting with the parts and service department, I have been consistently well taken care of. There are cheaper brands and cheaper places to service them, but I believe the...
Google Review
- October 25, 2020