Zaid F really helped me out, first time finance and got me a great deal in a great time frame

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From the very first inquiry I made online until I left with my new vehicle, the buying process could not have been smoother.Olivia was friendly and courteous with her initial contact, and all subsequent follow ups.Ramon in finance was thorough without being pushy, and quick to finish all of our...

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Keith, Brian, Jordan, and Mike all went out of their way to take care of me and my car. I felt valued as a customer and will recommend these guys and Vin Devers anywhere and everywhere! Thank you so much!

Response from the owner Replied: Thank you so much Trinity for the kind words and 5-stars. We appreciate you so very much.

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Vin Devers Autohaus of Sylvania Mercedes-Benz is the best! The whole team went out of their way to find me the right car at the right price and kicked it into overdrive to get it delivered to my driveway IN CHICAGO, on my timeline! Everyone was awesome, even the driver who brought it to me so kind...

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These salesmen selling used cars think they are selling something elite!😂 This location is overpriced across the lot and not willing to negotiate. Beware when they bring out the "Vin Devers Payment Detail Sheet" as this is their main trick at hiding numbers. I shook hands and walked. Terribly...

Dealer Replied: The car is on our lot waiting for the vehicle to get picked up. Yes it is on our website until the transaction is complete. The owner sourced the car from a few states away and these transactions take a week or two to complete.

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First class dealership! Great place to buy a nice vehicle!

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Very helpful service department, Brice in Parts is the best!!! Thank you for helping me with my new car.

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Terrible terrible experience. Has not gotten my title and registration until now. Mind you it has been a month and a half since I bought the car! Temporary license expires in 1 business day. So now I am still waiting for the paperwork and when I call they say they mailed it and WE CANNOT DO ANYTHING...

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L as always at THIS PLACE,IT’S ALWAYS, AS STANDARD just had an engine light still on after paying abundance of money for my Audi to have a normal routine maintenance. Hopefully, the service will be fix

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Issues with a previous appointment I had initially set for mid March, but it really seems Audi isn't supporting their dealer network as they should......Update: I finally got my car in on July 29, so stuff was taken care of, but detailing I was promised to make up for my wasted trip into dealership...

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Don’t waste your time with this company. Extremely poor customer service. I’ve dealt with them three times, each experience gets worse.First time a 3 hour job, took over 8 hours.Second time, a 2 hour job, my car never got in to see the tech for 2 1/2 hours.Third time I showed up, with my appt...

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Purchased a pre-owned Mercedes from Vin Devers. Pre-owned sales service was above average UNTIL the minute the check cleared and then MIA/zero response. Left multiple messages for the sales associate AND used car sales manager and received no call backs. Also the temporary tag expired with no...

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I recently took in my 2019 Audi Q5 that had a very unusual vibrating noise at higher speeds. Vin Devers was able to get my car looked and determined that in spite of the low miles (48K miles) I was going to need a repair that would cost over $6K. Unfortunately, even though I was below the 50k miles...

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I bought a car from an out of town person in Michigan. I googled the car research the car. The vehicle has never been worked on. It’s a 2008 GL 450. I tried to get Mercedes-Benz dealer here in Toledo to diagnose and put it on the machine, they didn’t want to have anything to do with the car ““ it...

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BEWARE OF PURCHASING FROM THIS DEALERSHIP!!!My husband and I purchased what we thought was a Certified Preowned Maybach on October 6th 2023 with less than 20k miles on it. Within days of purchase we both agreed that the truck was not riding as smoothly as a Maybach should. We took it to the Mercedes...

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My wife has wanted a G Wagon her entire life. Thanks to Vin Devers of Sylvania, her dream came true! I have to give a shout out to Harry. Harry, thank you for putting up with my wife's weekly calls to see if her G63 had arrived. You're a top notch salesman, and I wish you the best.

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They got the job done, some observations...I have had other "premium" vehicles serviced at other dealerships in the region and the experience has been much better.This place wasn't bad I suppose, but it just didn't seem like a place that is selling luxury vehicles.... For example, and I know this is...

Response from the owner Replied: Thank you for your feedback, Tom! We appreciate your observations, we have taken them into consideration to improve our services.

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While searching for a used car online, I ran across an ad posted by this dealership. Even though it was 2-1/2 hours away, I drove from Michigan to see the car. It was certainly worth the drive!! From the salespeople to the manager, I was impressed by how friendly and helpful everyone was. This...

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Ziad Fakhoury is the man to see!!! I would recommend him to anyone looking to buy a car to go see him.

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Trying to make an appointment for few days now, no one ever picks up the phone at the service dept. It's ridiculous and totally unacceptable. Will definitely notify MBUSA. Called MB Ann Arbor, it was answered immediately!

Response from the owner Replied: Hi John this is Jason the GM of the store. I completely agree with you, not picking up would be extremely frustrating. This is my personal line, 419-824-2315 I really need to know the phone number you are calling. I don't have your phone number or I would be calling now.

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I was in need of a car and Vin Devers Autohaus of Sylvania provided with exceptional service. Ziad Fakhoury took care of my case, and he was knowledgeable and very attentive. Ziad, in particular, was fantastic, going above and beyond to assist me. His professionalism and dedication were evident...

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