Service is subpar for the prices you pay. Go to the dealership in Carmel.

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Great place to take your priced Mercedes Benz to get it fixed.The technicians are super experienced and cost is pocket friendly

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If you're ready to explore the world of Mercedes-Benz, there's a name you need to know: **Chelsea Skiles** at Mercedes-Benz of Indianapolis. **Chelsea** doesn't just sell cars; she crafts extraordinary experiences tailored to you. Her deep knowledge of the Mercedes-Benz lineup goes beyond...

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The new location is not convenient at all for all residents of sought west area of Sofia. It is 30 kilometres away from my place. I need to loose one day to come for a tiny fixing of my car. You should definitely open service station covering the west part of Sofia. If I had known the location of...

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Was surprised that the Mercedes service had no idea how to reset my service indicator on my dashboard. They offered to try again on another day. I inquired if the master / supervisor had taken a look they said yes he didn’t know how to reset it either. Well that says enough. If they can’t or don’t...

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I have gone to many shops trying to get my car fixed. I paid many people to diagnose the issue just to find nothing. I took it here and they were amazing brandon was such a kind soul and Adam (manager) gave me his card for any future issues my favorite part was the bob ross they played in the...

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Best Mercedes authorized repair center this side of the Mississippi!

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Fantastic service. Reliable

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Replaced a run flat tire destroyed by another Indianapolis pothole. Third one in 6 wks on these nearly undrivable roads. Brandon and Brian were great. Replacement was fast. Great experience.If buying a car in Indianapolis one has to get the tire and rim replacement warranty.

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This review is to brag on Chris Oliva -- this man will help you in any way possible! M recently bought a car from him and Chris went above and beyond expectations. Chris is super kind and attentive to the customer and his responsiveness to emails, texts, and calls are beyond any other! It was 7 AM...

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Wes is amazing!! He goes above and beyond to help his customers!!! Wish everyone was as timely, helpful and meticulous as Wes!!

Response from the owner Replied: Thank you for the wonderful review Cathleen! Wes is a true asset and he appreciates your recognition! 🙂

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Silver Star Mercedes Service and Body Shop are the real deal. They provide fast, honest, friendly and reliable service. Wes and Adam the service managers are extremely experienced and professional. They will be honest about what your Mercedes needs to keep you car running in top condition.

Response from the owner Replied: Very kind words, Anil. We appreciate you!!

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This is regarding your response:you just said my car came to replace CAM and Centrifuge, then why you replaced the coolant tank which cost me $455. I can post your diagnosis report and nowhere on that report mention about coolant tank leaking. your diagnosis report mentioned power steering fluid...

Response from the owner Replied: We're sorry to see your review, Nirav and are a little confused. Your appointment was cam plugs and centrifuge, which were completed. You did not authorize us to work on the power steering leak, even though it was recommended previously. We also noted on the Multi Point Inspection that after addressing these leaks, there could be others.

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Great service and super welcoming staff. Brandon was very professional and informative from my initial call to when I went to their shop. Answered all my questions and processed everything in a timely manner. Everyone that I was in contact with was professional as I had to work with the Parts...

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The only time I have ever had a great service and body work experience is with Silver Star. David Black knows what he is doing, is easy to talk to and he returns phone calls promptly. Thanks for the great vehicle/ customer service and incredible body work. I will recommend Silver Star to everyone I...

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This dealership is incredible. Leo helped me find a car. Not an easy thing to do. He found it in a timely manor. He had all of the paper work organized when I arrived. A+ all the way.  The car was clean and ready when I arrived. Leo took the time to go over the car with me. He explained all of the...

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We have maintained and owned two ML 350s through silver star service in Indianapolis Indiana. Adam Arbor is my service technician that I deal with and he is a trusting professional I can count on every time for my service. I would highly recommended Silver Star Service Indianapolis for your...

Response from the owner Replied: Great review, Joe! We're happy that you're happy! Until next time, :)

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My brand new 2022 GLE is setting in Silver Star Body Shop for repair for more than a month as Radiator part number is changed and new Radiator have extra holes in it which will leak coolant. Now they are waiting on adaptor with no estimate timeline. In first week of July 2022 my car was hit by...

Response from the owner Replied: Mr. Kumar; as we said before, we're very sorry we could not originally get an accurate ETA from Mercedes-Benz regarding the needed parts. However, our parts department did work diligently to obtain the needed parts elsewhere in the Mercedes-Benz network that did ultimately shorten the potential wait time. You now have your GLE back in hand and we hope the repairs are to your satisfaction.

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My car was there for over a month and after finally picking up my car, they couldn't even do a complimentary wash and detailing after getting about $8000 from the insurance, it was returned very dirty in and out! They couldn't fix a minor tire pressure light on dashboard they said it was the sensor...

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I brought my car to the body shop because my back passenger-side door would not open. They were able to diagnose the problem quickly and the customer service was amazing! The collision center advisor, I believe his name was David, indicated that the part needed to fix the door was under a recall and...

Response from the owner Replied: Thank you for the wonderful review, Ms White. It’s our pleasure to be of service to you 🙂

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dillon hughes was such a great help!! so kind and attentive and made sure everything was completed in a timely manner. silver star goes above and beyond to make sure their customers are happy and well taken care of. highly recommend!

Response from the owner Replied: Thank you for the great review, Gabby! If your Mercedes ever needs repairs, we’re here for you!

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HORRIBLE SERVICE! Had our car towed there 9/5. They were backed up so we made an appt for 9/26. Today is 10/1. They have not called to give an update and will not return our call. Car is still sitting exactly where the tow truck left it. WOULD NOT RECOMMEND.

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