The representative I worked with was professional, patient, transparent and willing to hear my needs

Dealer Replied: Thank you for recognizing our team's professionalism and transparency. We appreciate your feedback at Mercedes-Benz of Chantilly.

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Great experience buying our Mercedes. The salesman was knowledgeable and did not rush us despite it was getting close to closing time. Everything was explained to us and it went smoothly.

Dealer Replied: Thank you for sharing your experience. We’re glad our team provided clear information and a smooth process. Mercedes-Benz of Chantilly appreciates your feedback.

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Excellent experience at Mercedes‑Benz of Chantilly. Zabed Chowdhiry provided outstanding service—honest, knowledgeable, and incredibly helpful. My used car was in perfect condition, and the entire process was smooth and stress‑free. Highly recommend Zabed and this dealership.

Dealer Replied: Thank you for sharing your positive experience with our team at Mercedes-Benz of Chantilly. We appreciate your recommendation and are glad the process went smoothly for you.

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No problems encountered Salesman very friendly and finance rep was very cordial. No issues at all

Dealer Replied: Thank you for sharing your experience with Mercedes-Benz of Chantilly. We appreciate your feedback about our team. Please reach out if you have any questions or need assistance.

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Great service from the team. They were helpful, kind, and gave a good deal on the car.

Dealer Replied: Thank you for recognizing our team's efforts. We're glad you found our service helpful and the deal satisfactory. Mercedes-Benz of Chantilly appreciates your feedback.

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Nick Spahic was a pleasure to work with from initial meeting, putting together various options, to closing deal and after. He listened and took the time necessary to meet requirements.

Dealer Replied: Thank you for sharing your experience. We appreciate your feedback about our team at Mercedes-Benz of Chantilly.

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Simon was able to help me find a hood price but the other individual we were working with was not helpful. Ever since I have bought the car I have not heard from anyone other than to ask me about the car insurance. I requested information on payment and still have not heard back, which gives the...

Dealer Replied: Hello, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your experience and interaction with our team. Can you please email me with your preferred contact information? I appreciate your time! Prince Addy General Manager Mercedes-Benz of Chantilly paddy@penskeautomotive.com

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Polite professional staff. No haggle seller , I prefer negotiating but their prices are reasonable. Simon and Art are recommended

Dealer Replied: Thank you for recognizing our polite and professional staff. We're glad you found our pricing reasonable. Your recommendation is appreciated by Mercedes-Benz of Chantilly.

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Customer service oriented, respected customer choices, recommended car based on our requirements. Did not aggressively market options and services, very friendly environment.

Dealer Replied: Thank you for highlighting our customer service approach. Mercedes-Benz of Chantilly values respect and a friendly environment. We appreciate your recommendation.

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I had an excellent experience with this dealership from start to finish. After reaching out about a vehicle I was interested in, I received a response within 15–30 minutes. I quickly connected with a sales advisor and was able to schedule a convenient time to come in. The entire process was...

Dealer Replied: Thank you for sharing your experience with Mercedes-Benz of Chantilly. We’re glad the process was efficient and our team helped make it seamless. Your recommendation means a lot to us.

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I had an extremely disappointing and frustrating experience with Mercedes-Benz of Chantilly, and I would strongly caution others before trusting them with your vehicle. From the start, communication was poor and lacked transparency. At no point did the service team clearly explain the actual issue...

Dealer Replied: Hello, I would appreciate the chance to speak with you again so that we can discuss the level of service you received from our Service Team. At your own convenience, please email me with your preferred contact information. Thank you. Prince Addy General Manager Mercedes-Benz of Chantilly paddy@penskeautomotive.com

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I could not be less satisfied with the car buying experience from Mercedes Benz of Chantilly. The dealer made a mistake in registering my car. When I learned of it, I contacted the dealer, they confirmed it was their mistake but asked me if I really needed what I'd originally requested (as...

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Spent a lot of time speaking with the sales person on the phone making sure the car was the right option for me. Planned childcare and drove 2 hrs to see a GLE. The seats were cracked, rims had curb rash, the trunk had a dent, the wood in the console was faded, etc. offered them $1,000 less than...

Dealer Replied: Carrie, Your feedback is important to us here at Mercedes-Benz of Chantilly and I would appreciate the opportunity to speak with you about your experience with our Sales Team regarding your visit and interactions while considering the Mercedes-Benz GLE. Please email me with your preferred contact information. Thank you, Prince Addy General Manager Mercedes-Benz of Chantilly paddy@penskeautomotive.com

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I could not be less satisfied with the car buying experience from Mercedes Benz of Chantilly. The dealer made a mistake in registering my car. When I learned of it, I contacted the dealer, they confirmed it was their mistake but asked me if I really needed what I'd originally requested (as...

Dealer Replied: Hello, Thank you for your feedback. We are committed to providing transparent, high-quality service, and we appreciate the opportunity to address your concerns. Your request to change the address associated with your title will need to be handled directly with the lienholder, using the form provided. If you would like to discuss this further, please contact me directly. Thank you, Prince Addy General Manager Mercedes-Benz of Chantilly paddy@penskeautomotive.com

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I would give this dealership 0 stars if I could. They have been servicing my ML-350 since I bought it in 2015. The last 3 service visits were a disaster. The service dept. is systematically robbing their customers. The fraud is off the charts. Charging for services I did not approve, charging for...

Dealer Replied: Hello Ron, Your feedback is important to us here at Mercedes-Benz of Chantilly. I would appreciate the opportunity to speak with you to address your recent visit to our Service Department, including the maintenance performed on your vehicle and the associated charges. Please email me with your preferred contact information. Thank you, Prince Addy General Manager Mercedes-Benz of Chantilly paddy@penskeautomotive.com

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​Sales was not engaging at all and had a "couldn't care less attitude". Sales couldn't be bothered to return any of my calls/inquiries, even after multiple follow up with their Call Center Rep, Avery Jones. Such a turn off! If Sales was supposed to wine and dine you until they take your money, I can...

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Sales was not engaging at all and had a "couldn't care less attitude". After numerous correspondence with the dealership's Call Center Rep, Avery Jones for over a week, Sales never returned our calls and never responded to any of our inquiries. Such a turn off! If Sales was supposed to wine and dine...

Dealer Replied: Hunter, Your feedback is important to us here at Mercedes-Benz of Chantilly, and I would appreciate the opportunity to speak with you about the level of customer service and communication you received regarding your inquiries with our Sales Team. Please email me with your preferred contact information. Thank you, Prince Addy General Manager Mercedes-Benz of Chantilly paddy@penskeautomotive.com

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I have been a loyal customer with this dealership's service department for the last 3 or 4 years. I live about an hour and a half away but would not consider going anywhere else to get my work done. The main reason for that is my rep, Freddy Diaz. He is extremely friendly, professional and...

Consumer Replied: Your welcome

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Worst car buying experience. Car had tons of issues. Would Not Recommend nor buy from them again

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Mercedes Benz of Chantilly (MBC) owned by Penske Automotive Group (PAG) has become a prime example how NOT to treat your customers. The last one month has been so frustrating that writing this review appears to be my only option. I’m a lifelong Mercedes owner with my last two cars being AMGs. I...

Dealer Replied: Hello Aamer, We take our customer feedback very seriously. If you would like to discuss your review further, please contact me at your earliest convenience. Best, Prince Addy General Manager Mercedes-Benz of Chantilly paddy@penskeautomotive.com

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Auto listed was not driveable, needed transmission. Salesman still offered it, without telling me. AI keeps contacting me about it after canceling.

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