After purchasing my leased Mercedes in 2022, I added a $3,800 extended warranty for peace of mind. I barely drive the car, but when the A/C stopped working, I took it to Thousand Oaks for service — only to find out my warranty had been canceled just days after purchase. No one could explain...

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They have had my car in service for 7 months now and they keep talking about a part and so on...Do not buy the G wagon its xxxx on top of all there other cars!

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HORRIBLE EXPERIENCE ON 5/30/25 Let me start off with my Pro's, Mr. Stephan Jarvis made my experience extremely better with his professionalism on how he handled me. His communication was clear and to the point, I'm glad he was there and he handled me with care. Now to my CON's The sales manager...

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Had the best experience at this location! Amin Mistry was the best person to assist me with my new car. I been to other locations while inquiring but this location by far has the best customer experience. If you need a new car, ask for Amin. He will get you the best deal and find you exactly what...

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Willam Cruz is honestly the only reason why I come to this location I've been coming here for the past three years. I've been getting the best service ever. This guy is phenomenal. Really nice really good at what he does . Always helps me with any questions I have.

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Does anyone ever answer the phone in the service department?? No matter what time of day you call you must call about 5 times let it ring for several minutes each time and MAYBE JUST MAYBE someone might answer the phone. Once they do they will transfer you to your "service adviser" which then you'd...

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I got it in for a oil leak I have extended warranty it's been there more than a week and I can't get them to loan me a car or any work done on mines I told them the fires are near my area and they don't care they told me to call my extended warranty they will help me they don't care about the...

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I just leased my 4th Mercedes with Trophy Auto Group (Mercedes-Benz of Encino) and I can’t rave enough about the helping team I worked with. 1st off, I’d like THANK Alex V. who made sure I received the very best customer service and deal on purchasing my 2024 EQS 4Matic. Alex was very professional...

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Im so sad to leave a poor review for Mercedes of Encino. I rarely leave a bad review. I believe if I have an issue with a company to go directly to them. I tried but no one returned my calls. My husband and I had been with Mercedes of Encino for 10 plus years. We wanted to trade our E350 for an...

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I recently had the pleasure of working with Mr. Roy Malik during my car purchase, and I couldn't be more impressed with his professionalism and customer service. From the very beginning, he was incredibly responsive, promptly answering all my questions and providing detailed information. His...

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I had an outstanding experience at Mercedes-Benz of Encino, and a big part of that was thanks to Ben Benyoucef, the salesperson who assisted me in getting my black on black Mercedes. From start to finish, Ben was incredibly professional, yet still made the whole process fun and stress-free. His...

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I had an outstanding experience at Mercedes-Benz of Encino, and a big part of that was thanks to Ben Benyoucef, the salesperson who assisted me in getting my black on black Mercedes. From start to finish, Ben was incredibly professional, yet still made the whole process fun and stress-free. His...

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I had an outstanding experience at Mercedes-Benz of Encino, and a big part of that was thanks to Ben Benyoucef, the salesperson who assisted me in getting my black on black Mercedes. From start to finish, Ben was incredibly professional, yet still made the whole process fun and stress-free. His...

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Save your time, money, energy and peace of mind. I have had maintenance done and parts replaced from hundreds to thousands of dollars. I was given high rates for a simple door window part that broke. They charged me $450 to replace and told me "this was a discounted price". They made it seem as...

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I’m usually not one to write reviews but this is one of the worst experiences I’ve had anywhere. Came in looking for a simple part after they told me it was available over the phone. I get there and waited for over an hour for these ignorant and extremely rude staff to tell me they dont have enough...

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The guy who came to test drive one of the preowned cars, started speaking with his phone loudly in Arabic about half of the ride, and after that not even invited me inside to talk about the car. He just told me goodbye outside. His behavior was shockingly bad. I don't really know what to say. Was...

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Great experience. Joe was a great sales rep. Very helpful and knowledgeable. No issues throughout process.

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Response from the owner Replied: Thank you, David, for the wonderful 5-star rating; we appreciate your support!

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They are wonderful Anna the sales mgrIs amazing We have leased cars from them especially AnnaAlways a great job

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I totally think that you need to resolve the issue with how you communicate with your customers. I called yesterday. Left a message for Service. Nobody called me back.I called today and tried to contact Service and the phone disconnected I've decided to go somewhere else because it's just not...

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These guys are lying thieves. They tricked me into giving them my car for free and lied to my face telling me I'll get the money for my car as soon as they get the pink slip from my bank. I agreed to a rather high lease thinking I was putting no money down when actually they did some creative...

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Joe M was amazing! He promised an easy and smooth transaction and it was exactly that! We got the specific car I wanted and were in and out in just a few hours. He gave us a great deal too! If you're in the market for a Mercedes, I would highly recommend Joe and Mercedes Benz of Encino!

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This dealership offers an amazing experience. The sales manager, Alex Vanian, and the rest of the team provide exceptional service and great deals every time. I highly recommend this place to anyone looking for a new car!

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"Extremely disappointing experience. The sales man was rude and rushed us into making a decision. He seemed disinterested and even made a comments 'losing his time'. Despite offering to pay in cash, he treated us poorly and looked at us in a condescending manner. We felt uncomfortable and unwelcome...

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Every experience I've had with this dealership and it's service center has been five star and Jeremy is particularly to thank. I leased, then purchased my car with this dealership. I have gone in for services, recalls, and paperwork. Jeremy is always a text or quick call away, no matter what day of...

Response from the owner Replied: Thank you, Alysse, for your wonderful feedback! We're so glad to hear about your positive experiences and appreciate your trust in Jeremy and our dealership. Your recommendation means a lot to us!

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Every experience I've had with this dealership and it's service center has been five star and Jeremy is particularly to thank. I leased, then purchased my car with this dealership. I have gone in for services, recalls, and paperwork. Jeremy is always a text or quick call away, no matter what day of...

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Luis B. was the best sales rep. He went out of his way to make sure the new car was a surprise for my wife! He even arranged to deliver the car himself on a Sunday. Would definitely recommend Luis to all.

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Horrible customer service! Drove an hour to find out they charge an hour to find out they charged over $200 for diagnostics fee which they failed to mention over the phone

Response from the owner Replied: Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your recent visit to Mercedes-Benz of Encino. It’s our goal to be transparent with our customers, and we're sorry if there was any miscommunication regarding our diagnostic fees.

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I recently had the pleasure of purchasing my dream car, a stunning red Mercedes EQS AMG, from Mercedes Benz of Encino, and I couldn’t be happier with the experience. Stephan, my salesman, made the entire process seamless and enjoyable from start to finish. He was extremely courteous, attentive, and...

Response from the owner Replied: Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Stephan was able to help you find your dream car and make the process enjoyable and seamless. Your kind words about his attentiveness, knowledge, and dedication mean a lot to us, and we’re so pleased that you felt comfortable and confident with your purchase.Congratulations on your stunning new red EQS AMG! We hope it brings you endless joy and memorable drives. Please don’t hesitate to reach out if there’s anything more we can do for you.Warm regards,The Mercedes-Benz of Encino Team

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Extremely expensive to charge your car. Make sure to avoid with electric vehicles.

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