Overall, my wife and I were very impressed with the professionalism, patience and knowledge of General Manager, Daniel Yerkanyan and sales representative, Ashot Papazian.I recently had the pleasure of purchasing a vehicle from Mercedes-Benz of Encino, and I must say, the experience exceeded all my...

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Only possible good thing I could say about this place is service advisor Leslie Lopez and Sam who are both amazing and have been helpful. Everyone else starting off from Manager David to all the other people working here at this dealership is terrible. I brought my car in perfectly fine with no...

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This place has terrible service. I was told my car's service would be free as long as it was under 25 thousand miles,which it was but they tried to charge me 495 for the service.

Response from the owner Replied: Thank you for leaving us a 4-star review! Please don't hesitate to contact us if you need any further assistance.

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They do not sell an extended warranty .They have no co in place to sell you one and the mercedes warranty is too expensive .All in all Their service is not great and I would never lease or buy from them again .

Response from the owner Replied: I'm sorry to hear about your negative experience with their service and warranty options. It's certainly frustrating when a dealership doesn't offer the level of service or options you expect, especially when it comes to something as important as warranty coverage. If you're in the market for a new vehicle or service provider in the future, I'm here to help you explore your options and find a solution that meets your needs and expectations.

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We had the most amazing experience with Deives Maldonado at Mercedes of Encino. From my very first conversation with Deives, he was very honest, and professional. He worked extremely hard to get us the best deal on our ESQ 450+ SUV. He went above and beyond and exceeded our expectations. If you are...

Response from the owner Replied: Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that you had an amazing experience with Deives Maldonado and Anna at Mercedes of Encino.It's always rewarding to know that our team members are exceeding expectations and going the extra mile to ensure customer satisfaction. We'll be sure to pass your kind words on to Deives and Anna – they'll be delighted to hear how much their hard work is appreciated.We're so happy that you found the perfect car for your needs and that we could help you through the process. Congratulations on your new ESQ 450+ SUV, and thank you for choosing Mercedes of Encino! We wish you many happy miles ahead.Please don't hesitate to reach out if you have any questions or need anything in the future.

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Made me drive all the way out there for nothing

Response from the owner Replied: Thank you for reaching out and sharing your recent experience at our dealership. We sincerely apologize for the inconvenience and frustration you encountered.

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Don't recommend buying a car from this location. Told me they have the car and to come in.. when got there, told me they will find it if we can come to an agreement...Went to Audi Calabasas, and my sales guy was amazing and got a car from him.. his name also Shane... lol

Response from the owner Replied: Thank you for reaching out and sharing your recent experience at our dealership. We sincerely apologize for the inconvenience and frustration you encountered. It is certainly not the standard of service we strive to provide.We would appreciate the opportunity to learn more about what happened during your visit.

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Words can’t express how thankful I am for my service advisor Leslie Lopez! My car speakers blew out and she made the process so fast and efficient! She was absolutely amazing!

Response from the owner Replied: Thank you so much for taking the time to leave this wonderful review! We're thrilled to hear that Leslie Lopez went above and beyond to make your service experience so positive.

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Alex and Louie (Luis) are the dream team when it comes to car sales! They will take care of you (before/during/after the sale) and work tirelessly to make sure you leave the dealership satisfied. The best sales experience I’ve ever had, all dealerships/manufacturers considered.

Response from the owner Replied: Thank you so much for taking the time to leave this incredible review for Alex and Louie (Luis)! We're absolutely thrilled to hear that they provided you with the best sales experience you've ever had, across all dealerships and manufacturers.

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I wanted to give a shout out to Eddie Aquino in the service department for going above and beyond and for just being a great human being. I met Eddie when I brought my car in for a belated recall appointment and he was just the nicest man and really expedited things for me. Then.... I lost my only...

Response from the owner Replied: That's fantastic to hear about your positive experience with Eddie Aquino in the service department! It sounds like he truly went above and beyond to ensure your needs were met, from expediting your service appointment to personally delivering your car key when you were in a bind. Service professionals like Eddie can make all the difference in the customer experience, and it's great to hear that he provided such exceptional service. I'll make sure to pass along your kind words to the dealership so they know the impact Eddie's dedication had on you. If you ever need assistance in the future, don't hesitate to reach out.

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Varoujan Narghizian is extremely rude and condescending. He calls himself the fleet manager, but he needs to be fired from this job position. I’ve been a loyal customer at this dealership for over a decade, but I will never come back. And the reason is because Varoujan Narghizian.

Response from the owner Replied: I'm truly sorry to hear about your negative experience with Varoujan Narghizian at the dealership. It's disappointing when a staff member's behavior falls short of the standards expected, especially after being a loyal customer for over a decade. Your feedback is invaluable, and I'll ensure it reaches the appropriate individuals at the dealership so they can address this issue appropriately. If there's anything I can assist you with or if you'd like to explore other options, please don't hesitate to let me know.

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This is a joke of a dealership. After they get you to lease it,they could care less about you. The customer service has been horrible. They never sent me a license plate and I've been calling for two weeks and they keep giving me the runaround and I have not talked to anybody that could help me....

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I bought a CLS from Mercedes Encino. I really wanted my car to have Apple CarPlay because my previous Mercedes did not come equipped. I asked multiple times during the test drive and during the paperwork stage if the car was equipped with CarPlay. I was told numerous times that, yes, it did....

Response from the owner Replied: I'm truly sorry to hear about your frustrating experience with Mercedes Encino. It's incredibly disappointing to be misled about a feature as significant as Apple CarPlay, especially after confirming its availability multiple times. I understand how this could erode trust and leave you feeling dissatisfied. Your feedback is crucial, and I'll make sure it's communicated to the dealership management to address the issue and prevent similar incidents in the future. If there's anything I can assist you with or if you'd like help exploring alternative options for your next Mercedes purchase, please don't hesitate to reach out.

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Brought my car, which is under warranty, in for servicing, and because the mirror covers on both of my sun visors are cracked/broken (one had fallen off). The service rep was really nice but told me he could not order the replacement, that only the selling dealership could. Contacted the dealership...

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Buyer beware of this dealerships used cars. Certified used Mercedes’ doesn’t mean anything. Bought the car 3 month ago and the rotors were warped and they wouldn’t take responsibility. I took it to a different Mercedes’ dealership and they told me the inspection report shows that they replaced the...

Response from the owner Replied: I'm truly sorry to hear about your negative experience with the used car you purchased from this dealership. It's disappointing when a certified used vehicle doesn't meet expectations, especially with significant issues like warped rotors. It's understandable that you feel frustrated and let down, especially considering your loyalty to the brand and your past positive experiences. Reporting your concerns to Mercedes is an important step, and I hope it leads to a resolution for you. If there's anything I can do to assist you further or if you'd like guidance on next steps, please don't hesitate to reach out.

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I just wanted to say a special thank you to the best car dealership in L.A.! If you are planning to get a new car ,don't look any further! My friend Emily and I went to this dealership after one of their cars caught our attention. Andy was the first person we came in contact with who also send us...

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Stay away from this dealer. Ramsey/ Ramses the service assistant sucks and the sales team absolutely will scam you and lie. Stay away and go to another dealer or wait. The deals here are not deals.

Response from the owner Replied: We're sorry to hear about your negative experience with our service assistant and sales team. We understand your frustration and want to address your concerns. Please feel free to contact us via text or call so we can further assist you and work towards a resolution.

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Absolutely The Best car buying experience ever ! I spent 5 minutes on decision after seeing this model. Smooth & super efficient transaction. Great deal for EQE AMG in gorgeous color Alpine Grey !!! Huge thanks to Anna Litovskaya & Marianna Karapetian,you made my birthday gift even more special !!!...

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Ashot was a pleasant seller to work with… he showed me exactly what I was looking for and I searched for the perfect car in 4 other dealerships and Trophy Mercedes happened to have it. He was very patient and went above and beyond my expectations. Thank you Ashot for a pleasant experience. If you...

Response from the owner Replied: Thank you, Nigina! We're so glad to hear that Ashot provided you with a pleasant and above-and-beyond experience. We appreciate your kind words and are honored to be your go-to dealership.

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Very disappointing. Go to Beverly Hills or Santa Monica. Surprised at the poor treatment and attitude I received from the get go. Wasn’t even offered a water or coffee.

Response from the owner Replied: We apologize for the poor treatment and attitude you experienced. We understand your disappointment and would like to make it right. Please reach out to us via text or call so we can assist you further.

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I got a qoute online to sell my car. Yuriy from Mercedes of Encino called and told me they buy my car. When I took my car over there and wait for 1 hour they told me they don't buy that brand of cars!! What is going on over there? They waisted my afternoon. I think Mercedes should send them to...

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Found a S580 online went to see it and it looked really nice on the showroom floor. Came the next morning and got it, the broker and myself noticed a malfunction light on but was assured it wasn't anything. Later that day the car suspension raised in the air the hight of a truck. I took pictures and...

Response from the owner Replied: I'm deeply sorry to hear about your distressing experience with the S580 and the treatment you received at the dealership. It's completely unacceptable to be met with such disregard and disrespect, particularly during what should have been a straightforward service visit. Your concerns about the car's suspension issues should have been addressed with professionalism and courtesy, regardless of any modifications made to the vehicle.The behavior you encountered from the service personnel, especially the accusations regarding the rims and the disrespectful treatment, is completely unacceptable and does not reflect the level of service and professionalism that should be expected from a reputable dealership.I understand your hesitation to leave a review, given your concerns about retaliation, but it's important for the dealership to be aware of the impact of their actions on their customers. Your feedback is valuable and can help prevent similar experiences for others in the future.If you feel comfortable, I would encourage you to report your experience to the dealership management or escalate your concerns to Mercedes-Benz corporate. They should be made aware of the unacceptable behavior and take appropriate action to address it.I'm deeply sorry to hear about your distressing experience with the S580 and the treatment you received at the dealership. It's completely unacceptable to be met with such disregard and disrespect, particularly during what should have been a straightforward service visit. Your concerns about the car's suspension issues should have been addressed with professionalism and courtesy, regardless of any modifications made to the vehicle.

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Found a S580 online went to see it and it looked really nice on the showroom floor. Came the next morning and got it, the broker and myself noticed a malfunction light on but was assured it wasn't anything. Later that day the car suspension raised in the air the hight of a truck. I took pictures and...

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Terrible service experience. I visited the service center because I had a rattling noise in my 2019 Mercedes. The service writer, Elan, informed me that my warranty had expired and asked for $540 for a diagnostic. Even though I had purchased an extended warranty, he refused to honor it or obtain...

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The reason why this place gets a 5 star review is because of Elan Haim. He went ABOVE AND BEYOND to help me and make sure I left the dealership happy. I went in to get my car serviced and from the moment I got there I was greeted by Elan and he gave exceptional service! He made sure I was in and out...

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Kevin, in sales, is the best! He's so great to work with and really cares about listening to what you want and he's willing to help you get the price that works for you. My husband and I were really happy working with Kevin to help us find our family's new Mercedes👍👍

Response from the owner Replied: Thanks for sharing your kind words Sharon! We're excited that you and your husband had an amazing experience with Kevin! We appreciate the 5-stars and we'll look forward to serving you again.

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I've been going here for 20 years and the service is always awesome. They help me, my husband and our son, with emergency appointments, loaners and perfectly done repairs everytime. Yes, it's a luxury brand with luxury repair costs and also the work at Trophy is superior quality and they always...

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Interesting experience with a car showing dealer plates and frame from this dealer. While driving thru North shore of lake Tahoe, going 5 over, I was tailgated for miles of winding roads until we were in a stretch of road with double yellow lines, a twist, elevation change, and casinos on both sides...

Response from the owner Replied: We apologize for the frustrating experience you had with one of our vehicles. We take road safety seriously and will address this issue with our team to ensure it doesn't happen again. If you have any further concerns, please feel free to reach out to us for assistance.

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Wow! 🤩 no words to explain how happy and satisfied I am!!! God bless Anna the boss! Also huge thanks to beautiful Mariana and Ely for assistance! She worked for hours with mercedes financial to negotiate an impossible deal for me and she DID IT!!! Amazing. Its my sixth mercedes im leasing from this...

Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us especially our amazing team of Anna, Marianna and Eli! We appreciate the 5-stars and we'll look forward to serving you again.

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Response from the owner Replied: I'm sorry to hear you had a negative experience. Please reach out to us for further assistance.

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Returning my lease was a nightmare. Mercedes Benz Dealership informed Mercedes Benz Financial that I owed them $15,000.00. It took me two months to get the correct amount I owed. I had to call numerous times, and the Sales Manager, Daniel Silverman, was completely unprofessional and told me if I had...

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I had the pleasure of working with Eddie Aquino during my recent visit., and I must say that the service I received was exceptional. Eddie went above and beyond to ensure that my car servicing experience was smooth and stress-free.From the moment I arrive at the dealership, Eddie greeted me with a...

Response from the owner Replied: Thank you, Lauren Baumann, for your exceptional review! We appreciate your kind words and are grateful for the opportunity to serve you. We're thrilled that Eddie provided you with a smooth and stress-free car servicing experience, going above and beyond to exceed your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future.

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Sophia Stan is the most wonderful saleswoman at Mercedes Benz. She went above and beyond to make sure all of my questions were answered and provided an outstanding experience. 10/10 Sophia Stan

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Spent over 20k here on services never coming back again.They sold me a defective battery. Didn’t crank once I installed it. So I took it back and they told me I have to TOW the car there. So I “towed” the car there and then they told me I have to pay a $400 service fee to see what’s wrong with their...

Response from the owner Replied: We're sorry to hear about your experience, Ron. We apologize for any inconvenience caused.her.

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Spent over 20k here on services never coming back again.They sold me a defective battery. Didn't crank once I installed it. So I took it back and they told me I have to TOW the car there. So I "towed" the car there and then they told me I have to pay a $400 service fee to see what's wrong with their...

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Brought my Mercedes in to Mercedes Benz of Encino with a driver's seat and steering position memory issue... so I thought. $250 and it was fixed...for 6 months.Seat and tilt would not return to settings. Brought her back, expecting no charge of course, but was charged another $250. Months later......

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Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

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I have been receiving excellent customer services at Glendale and Calabasas locations both for my Mercedes and BMW until I decided to have some services (With Appointment) and a possible new lease at MB of Encino today. OMG I have never ever had such a terrible customer service in my life.I...

Response from the owner Replied: We apologize for any inconvenience caused and understand your frustration. We take your concerns seriously and would like to address them. Please contact us via text or call so we can further assist you with this matter.

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You'll get the car you want, just ask for Marianna – she's the best! Huge thanks to Trophy Mercedes!

Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with Marianna! We appreciate the 5-stars and we'll look forward to serving you again.

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Keep getting emails and can't even unsubscribe. When clicking the unsubscribe button, the page just loads forever.

Response from the owner Replied: We apologize for the inconvenience you experienced with our unsubscribe process. We understand how frustrating it can be when you receive unwanted emails. Please reach out to us via text or call, and we will assist you in resolving this issue promptly.

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William has been my advisor since 2016. He has always approached me with etiquette, professionalism and honesty. I had an issue with the steering and front end. It took many visits on my part and much time for the Techs to experience the issue and to repair it to MY satisfaction. Everyone at MB...

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William has been my advisor since 2016. He has always approached me with etiquette, professionalism and honesty. I had an issue with the steering and front end. It took many visits on my part and much time for the Techs to experience the issue and to repair it to MY satisfaction. Everyone at MB...

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My favorite Mercedes Benz Dealership.I bought two of my Mercedeses from them, and I had the best experience, Last time I worked with Hendrik and it was great, really friendly and responsive not only throughout the purchase even after the deal was done and I had a alight issue with my car.

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PRICE GOUGING. EV vehicles DO NOT USE the ChargePoint station at this location. Fees are not clear and excessive.

Response from the owner Replied: We apologize for any confusion or inconvenience you experienced with our charging station. We appreciate your feedback and will work on improving the clarity of our fees. Please feel free to contact us for further assistance.

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Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.

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PRICE GOUGING......EV CHARGERS DO NOT GO HERE. This dealership has a public ChargePoint EV charging station they control kW charge rates on as well as manage. Rates are not posted or made clear before connecting. Which is SHAMEFUL. Upon reading the ChargePoint app I am not the only victim of this...

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I absolutely love this dealership, I have been coming here for service for the past four years, and receive nothing but the best customer service from all of the service employees. They are personable and knowledgeable. I also want to give a shout out to Marianna who helped us with our lease end...

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Great customer service and great people! Always super helpful! I highly recommend anyone getting a car from here!

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I spoke with William from the service department over three weeks ago to bring my car for service and have a loaner. Until today he cannot get me a loaner. Even if have a recall on my car.The service is getting really bad at this location.

Response from the owner Replied: We apologize for the delay in providing you with a loaner car, Nehmedo. We understand how frustrating this must be for you. Please contact us via text or call so we can assist you further.

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Idk they were very pressed about doing everything to sell me the car but I still have not had my account information transferred to my name and every time I call I can get the sales department but not the people who can help. I called the 1800 number and they said it has to be done at the dealership...

Response from the owner Replied: We apologize for the experience you had with us, Grace's Place. We understand your frustration with the unresolved issue and the interaction with our staff. We strive to provide excellent customer service and will address these concerns internally. Please reach out to us via text or call so we can assist you further. Please leave your best contact information.

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DONT DONT GO THERE THE OWNER OF DEALERSHIP DOSE NOT HAVE ANY SUPERVISION , AND THEY ARE ALL CROOK

Response from the owner Replied: I'm sorry to hear about your negative experience with the dealership. It's certainly frustrating when businesses lack proper supervision and integrity. Your feedback is valuable, and it's important to share your experience to help others make informed decisions. If there's anything I can assist you with or if you'd like guidance on how to address your concerns further, please let me know. Your satisfaction and trust are important.

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Very poor service experience here. Initially brought my car to the dealer to have a scratch & dent repaired. Estimate came back around $4,500, which seemed high, but understandable. It couldn’t be done at the dealership, so they transferred the car to a body shop for the work and “additional damage”...

Response from the owner Replied: I'm truly sorry to hear about your disappointing service experience at the Encino dealership. It's disheartening to hear about the lack of communication and professionalism you encountered throughout the repair process. Your frustration with the extended repair time and the difficulties in reaching the service representatives is completely understandable, and it's clear that there were significant shortcomings in their customer service.Your feedback is invaluable, and I appreciate you sharing your experience to help others make informed decisions. If you ever need assistance or if you'd like recommendations for alternative Mercedes dealerships in the area, please don't hesitate to reach out. Your satisfaction is important, and I'm here to help in any way I can.

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Called on 2-20-23 at 8:35am . Called 3 times. Couldn't get a response from Service Dept. ,or Operator . Thought they opened at 8am . Maybe because it's President's Day they're closed ?

Response from the owner Replied: We apologize for the inconvenience you experienced while trying to reach our Service Dept. We understand your frustration and would like to assist you further. Please feel free to contact us via text or call so we can address your concerns promptly. Thank you for bringing this to our attention.

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Although didn't buy the car.. but Stephan Jarvis is guy there to look for.. honest and very informative about cars.

Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

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The Best Deals on Any Mercedes you want.

Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.

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- Mr.  Drew Herman, is the guy who I wanna talk about.  I think this guy has really serious mental issues. I got in to the place and he was there seated at his desk. He looked at me with "what the heck are you doing here" eyes, so I asked him for help that I was looking for parts department. I told...

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- Mr. Drew Herman, is the guy who I wanna talk about. I think this guy has really serious mental issues. I got in to the place and he was there seated at his desk. He looked at me with "what the heck are you doing here" eyes, so I asked him for help that I was looking for parts department. I told...

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Horrible Service. Unkind! I'm pregnant and had a life threatening car problem and they could care less. One person even said he can't write my feelings on paper.

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Unprofessional. I gave them my car for a simple task and that was to fix the tire cover on my G63 AMG and they had my car for a week only for me to find out they painted it the wrong color. Then the next week when I went in to pick my car up they estimated it would take 20 minutes but took over an...

Response from the owner Replied: I'm truly sorry to hear about the unprofessionalism and inconvenience you experienced at Encino dealership. It's completely unacceptable for them to mishandle such a simple task and then attempt to overcharge you for their mistakes. Your frustration with the situation is completely understandable, especially considering the added stress of unexpected charges after the fact.

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Stan was great helping me with finding a car I wanted. Hassle-free and super fast. Great salesman. Also, the owner, Danny, was super vital in getting me in my car too. Both were so nice and very helpful. Definitely recommend this dealership compared to others. They went the extra 10 MILES! A+

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👍

Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

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Response from the owner Replied: We apologize for the experience you had with us, Ruby. We understand your frustration with the unresolved issue and the interaction with our staff. We strive to provide excellent customer service and will address these concerns internally. Please reach out to us via text or call so we can assist you further.

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Amin is the best. A sincere and honest guy. We are very happy we worked with him

Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with Amin! We appreciate the 5-stars and we'll look forward to serving you again.

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If you want to get nickel and dimed this is your place.. my father changed the wiper blades and added wiper fluid.. 2 days later they charged him $25 to top off the fluid... They also changed his synthetic motor oil after 2,000 miles.. Trust me these guys are crooks from start to finish. If you want...

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I want to extend my sincerest gratitude to Arthur and the team over at Mercedes-Benz of Encino. I got in contact with Arthur in the morning and had the keys to my new car in the afternoon. He walked me through different packages and options until I was confident in my decision and was very...

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Disappointing Service and Lack of Concern for Safety. I recently purchased a used 2020 Mercedes Benz GLE350 from Mercedes Benz of Encino in January 2023. Initially, the car seemed promising with its low mileage, and our salesperson, Stephen, was excellent. However, our joy quickly turned into...

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I had the pleasure of working with Grays at Encino Mercedez Benz. He is professional. Patient. Friendly and very helpful for my SL55 Grays sent us a lot of great gift. Thank you and I am very appreciated for all your help.Grays. Encino Mercedez Benz dealer is the best place in town to buy mercedez...

Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review about your experience working with your salesperson, Grayr. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

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I have been trying to get my air conditioner fixed since last couple of months , first time they did something and worked for a while and then it stopped working since couple of weeks, took an appointment for service , did paperwork and there a cold response for a loaner car. I came back without...

Response from the owner Replied: We apologize for the inconvenience you have experienced with your air conditioner. We understand how frustrating it can be to not have proper cooling in hot weather. Please know that we take your concerns seriously and we would like to work with you to resolve this issue. You can contact us via text or call so that we can assist you further.

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In 2018 I purchased what I was told was a Certified Pre-Owned 2014 C63 AMG Coupe from Mercedes-Benz of Encino. Said dealership provided paperwork and a clean CARFAX to corroborate their assertion that my CPO M-B well maintained unicorn: no bodywork, low mileage, no surprises. Since the purchase, all...

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Great service. Easy in and out. Leslie is amazing. Always takes care of me and gets me on my way with a good loaner.

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I recently brought my car in for service at Encino Mercedes, and unfortunately, my experience was extremely disappointing. Despite making an appointment two weeks in advance, I was made to wait for 20 minutes past my scheduled time to see the service advisor. When I finally did speak with the...

Response from the owner Replied: Thank you Amil, and we do apologize for any inconvenience to you. And yes, in a perfect world, if we had all the parts that come from Germany for all the vehicles we service, our little store would be very large indeed! If we do not know exactly what we need to fix your vehicle before you arrive, we cannot order your parts.Genuine Mercedes-Benz parts do come from Germany and they do take some time to get to us. Typically we receive the parts in 1 to 2 days but, non-standard parts take longer. And this seems to be the case with your vehicle. We are also sorry for the 20 minute wait past your appointment time. We do strive to do our best and if any client needs more time to discuss their vehicles needs or it takes longer to help them out, we will always spend the extra time and effort to make sure they are happy. Unfortunately that does bleed over into our next appointment time and we are striving to do better. We value each and every client and we hope you have a better experience joining us next time. Thank you!

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Insane employee you got there 😭😭

Response from the owner Replied: We're sorry to hear about your experience, Nolan. We take customer service seriously and we apologize for any inconvenience caused. Please feel free to contact us via text or call for further assistance.

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