I’ve had a TERRIBLE experience with MERCEDES BENZ OF ENCINO, both Sales and Service. For over 6 months I've been trying to resolve a tire issue that started because I bought my car (May 2025), a GLC 300, believing it had run-flat tires, just like the Mercedes I previously purchased from them. I even...

Dealer Replied: Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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I had a very disappointing experience with this dealership. I drove nearly two hours from Orange County after a sales manager confirmed the vehicle price, ran my credit application, and provided financing payment estimates. Before making the trip, I specifically asked whether there were any...

Dealer Replied: We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you, Daniel.

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Very good service. Artem and Feliks were very helpful, knowledgeable and responsive. I purchased the car remotely and everything was very smooth.

Dealer Replied: Thank you for the feedback. We’re glad Todd and our team provided prompt, expert support and made your remote purchase of a used BMW 850 seamless. Enjoy every mile.

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We could not agree on price but response and service was great. Would consider again.

Dealer Replied: It’s great to hear that Todd and our team provided prompt service and clear responses. Although we couldn’t settle on price this time, we’re glad you’d consider returning for Porsche options in the future.

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Antisemitism. Employ an anti-semitic goon but the anti-semitism starts from the top down.

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They are racist in very unethical ran my credit to the ground in told me come in said it was able to be seen the car in i never seen it even after they ran my credit in drove hour out my way. I hate being lied to in took advantage of this money hungry unprofessional business. Encino Mercedes is...

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Stay away from William Cruz! One of the worst service experiences I’ve had. I brought my car in for a tire replacement that was explicitly supposed to be covered, only to be told after the service that they were denying coverage for no legitimate reason. This should have been communicated...

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TRY NOT TO LIE TO CUSTOMERS JUST TO BRING BUSINESS TO THE DEALERSHIP. ITS UNPROFESSIONAL AND IT SUCKS. SHAME ON YOU WILLIAM CRUZ.

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a dealership location, which I have been very comfortable visiting as far as buying vehicles, have come to a crashing end due to the unprofessional communication from a service employee by the name of William Cruz. to put this review short, I would suggest that employees need to have better...

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After purchasing my leased Mercedes in 2022, I added a $3,800 extended warranty for peace of mind. I barely drive the car, but when the A/C stopped working, I took it to Thousand Oaks for service — only to find out my warranty had been canceled just days after purchase. No one could explain...

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They have had my car in service for 7 months now and they keep talking about a part and so on...Do not buy the G wagon its xxxx on top of all there other cars!

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