TRY NOT TO LIE TO CUSTOMERS JUST TO BRING BUSINESS TO THE DEALERSHIP. ITS UNPROFESSIONAL AND IT SUCKS. SHAME ON YOU WILLIAM CRUZ.

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a dealership location, which I have been very comfortable visiting as far as buying vehicles, have come to a crashing end due to the unprofessional communication from a service employee by the name of William Cruz. to put this review short, I would suggest that employees need to have better...

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After purchasing my leased Mercedes in 2022, I added a $3,800 extended warranty for peace of mind. I barely drive the car, but when the A/C stopped working, I took it to Thousand Oaks for service — only to find out my warranty had been canceled just days after purchase. No one could explain...

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They have had my car in service for 7 months now and they keep talking about a part and so on...Do not buy the G wagon its xxxx on top of all there other cars!

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HORRIBLE EXPERIENCE ON 5/30/25 Let me start off with my Pro's, Mr. Stephan Jarvis made my experience extremely better with his professionalism on how he handled me. His communication was clear and to the point, I'm glad he was there and he handled me with care. Now to my CON's The sales manager...

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Had the best experience at this location! Amin Mistry was the best person to assist me with my new car. I been to other locations while inquiring but this location by far has the best customer experience. If you need a new car, ask for Amin. He will get you the best deal and find you exactly what...

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Willam Cruz is honestly the only reason why I come to this location I've been coming here for the past three years. I've been getting the best service ever. This guy is phenomenal. Really nice really good at what he does . Always helps me with any questions I have.

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Does anyone ever answer the phone in the service department?? No matter what time of day you call you must call about 5 times let it ring for several minutes each time and MAYBE JUST MAYBE someone might answer the phone. Once they do they will transfer you to your "service adviser" which then you'd...

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I got it in for a oil leak I have extended warranty it's been there more than a week and I can't get them to loan me a car or any work done on mines I told them the fires are near my area and they don't care they told me to call my extended warranty they will help me they don't care about the...

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I just leased my 4th Mercedes with Trophy Auto Group (Mercedes-Benz of Encino) and I can’t rave enough about the helping team I worked with. 1st off, I’d like THANK Alex V. who made sure I received the very best customer service and deal on purchasing my 2024 EQS 4Matic. Alex was very professional...

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Im so sad to leave a poor review for Mercedes of Encino. I rarely leave a bad review. I believe if I have an issue with a company to go directly to them. I tried but no one returned my calls. My husband and I had been with Mercedes of Encino for 10 plus years. We wanted to trade our E350 for an...

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I recently had the pleasure of working with Mr. Roy Malik during my car purchase, and I couldn't be more impressed with his professionalism and customer service. From the very beginning, he was incredibly responsive, promptly answering all my questions and providing detailed information. His...

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