Yelp Review
- August 07, 2020
Not enforcing customers wearing masks. After Customer in service department came behind me without social distancing and not wearing a mask and I mentioned it to every single employee I saw. Nobody did a thing. The non-mask Customer went into the show room right past the receptionist and the signs...
Yelp Review
- August 04, 2020
From generic emails to entice you into the dealership to cliche dealership tactics is what you'll get at Encino Mercedes. The ratings do tell a lot so don't fool yourself! Dealt with Dion and his manager Raf (I believe). It was a relatively short interaction with the test drive being the longest. As...
Yelp Review
- August 03, 2020
I was able to lease a 2020 Glc with the help of Joe Medawar. He was determined to make me a happy customer even if it meant negotiating a bit longer! I was able to drive off at night and enjoy the ambient lighting Mercedes cars have to offer! Would definitely recommend this dealership and this...
Yelp Review
- August 03, 2020
I had an amazing experience leasing my first Mercedes . Joe called me immediately after I first inquired online and was patient and kept consistent communication with me for about a month or so until I was ready to come into the dealership . He listened to to what I wanted and and the price range I...
Google Review
- August 01, 2020
Leslie the sales assistant was excellent. I spoke with hey a out there car I was interested in leasing and she took the liberty to take pictures of the car and text them to me. Nio, the sales rep was straightforward and helpful but kept me waiting to sign paperwork longer than I had hoped. Leslie...
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- August 01, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- July 30, 2020
Best dealer.very helpful people. They have a large selection of vehicles available .
Google Review
- July 29, 2020
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- July 29, 2020
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- July 29, 2020
Run fast, the parts department is very dishonest. They will give you a low price for a part on the phone just to try to undercut other dealers and then when you go to pick it up, the price increases dramatically. They also sold me a part that only cost $7 at any other dealership but charged me...
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Yelp Review
- July 24, 2020
We got screwed on a lease. We've leased cars from here for years and when you lease a brand new Mercedes, included in your down payment is license and registration. Now we get hit with the $600 registration bill in the mail 1 month after leasing. Call them up and they say they didn't put it in the...
Yelp Review
- July 24, 2020
The service at this Mercedes dealership is god awful. No disrespect but they treated me as if i knew absolutely nothing about my car, and tried to charge me a stupid amount for something I should have never been charged for because of my leasing contract. So i decided to go to Mercedes-Benz...
Google Review
- July 23, 2020
Everyone was so nice and helpful. It is not an easy process to buy a car, but this team made it so smooth. They waited until I was all done (past 9pm) and shared my joy of having first Mercedes. I felt very well treated and want to buy my next car with them again. Special thanks to Tyler and Jason....
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- July 19, 2020
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Yelp Review
- July 10, 2020
This place is usually great in general but I have learned that there has just been a recent death here. An employee was diagnosed with Covid-19 and is now dead. Now, there is another employee who has been recently diagnosed and is on leave but they refuse to shut the whole Dealership down....
Google Review
- July 05, 2020
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Yelp Review
- July 04, 2020
The best Mercedes Benz dealership I have ever been to! We drove from Beverly Hills to Encino for their outstanding service. Taylor made the process so easy and seamless. Will definitely be coming back here again.
Yelp Review
- July 02, 2020
They are so so so amazing the lovely ladies at the front and cashier were incredible. My service guy William was very informative! One of the best Mercedes dealerships I've been to ever!!!! I will be back!
Google Review
- June 26, 2020
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Google Review
- June 20, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- June 20, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- June 18, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- June 15, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- June 13, 2020
I got yelled at and my car was essentially taken hostage by the finance department. Finance manager yelled at me and my mother and threw stuff around. Also a bit dishonest about fees, until we pulled in legal. This is the email i sent to the GM & directors. Hi Hans, My mother and i visited your...
Response from the owner Replied: We always aim to deliver a great experience. We are disappointed when we hear that we may have missed the mark! Thank you for taking the time to bring this to our attention. We will use this feedback to develop further.
Yelp Review
- June 13, 2020
I got yelled at and my car was essentially taken hostage by the finance department. Finance manager yelled at me and my mother and threw stuff around. Also a bit dishonest about fees, until we pulled in legal. This is the email i sent to the GM & directors. Hi Hans, My mother and i visited your...
Google Review
- June 07, 2020
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Google Review
- June 06, 2020
Ive been with BMW for over ten years and was hesitant about joining the MBZ family. Encino MBZ changed my perception. Izzy and Hans made the whole vehicle shopping experience very enjoyable. Will recommend to family and friends and also be back for myself in 2021!
Google Review
- June 05, 2020
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Google Review
- June 05, 2020
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Google Review
- June 03, 2020
The best dealer in Socal, The sales team is amazing & they always their to assist when you need a good deal!
Yelp Review
- May 29, 2020
Warning!!!!!This is why people shopped around and don't trust whatever dealers say. I leased my car in 2017 and just returned it back. Now, they are charging me returning fee. What the heck? I'm returning their car, but they have to charge for me to drop it off at their shop. Also, I leased the car,...
Google Review
- May 29, 2020
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Yelp Review
- May 28, 2020
Terrible customer experience. I will never do business with Mercedes Encino again. I bought a certified pre owned 2018 GLA 250 once my lease on a 2017 CLA 250 ended. The salesman told me I would receive the $500 wear and tear credit towards my final bill for the leased vehicle. A month after I...
Google Review
- May 27, 2020
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Yelp Review
- May 27, 2020
Everyone now a days wants to rip you off for every penny you have it's insane Nothing but games
Google Review
- May 26, 2020
My car is making a noise when start they just said is normal they didn't wanna check I have to request them to check so they offered a car ride. Not very happy with their service
Google Review
- May 25, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- May 22, 2020
What a horrible nightmare I had buying a car from Mercedes-Benz of Encino. These guys are truly rip off artists. Criminals. They lie without effort. I bought a Mercedes-Benz from them and paid cash. They really did not like that, and even mentioned how they were not going to make money on me through...
Google Review
- May 22, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- May 21, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- May 21, 2020
Exceptional experience , especially during COVID-19. Salesperson Stephan Jarvis was fantastic!!
Yelp Review
- May 20, 2020
Just got a new GLC300 from Joe Medawar at Mercedes Benz Encino... started talking to him at the beginning of the week, by saturday he had gotten everything set up so all we had to do was come in test drive and make the final choice... we were in and out quickly compared to other dealers ... he...
Yelp Review
- May 19, 2020
Dropped my car off for service and when I pulled up, none of the 4 service valets were wearing masks, and they were talking very closely to one another. When they saw me, all the masks went on. Then, when I went into the service area, I noticed that one of the service advisors, Drew, wasn't wearing...
Yelp Review
- May 19, 2020
I would like to thank Romeo who helped us to pick the best car he is very kind, funny, patient and easy-going person :) answered all our questions, gave a lot tips next time definitely gonna go straight to him
Yelp Review
- May 10, 2020
I got my car at Encino Mercedes dealership after searching at several other places. Joe Medawar helped me close the deal! He was kind, and efficient. I'm very happy with my new car and the service provided there. All dealers need to sell cars in a way or another, but they also need buyers.
Yelp Review
- May 08, 2020
Hey Mercedes Encino, I have to say you guys never disappoint every time. Every time the rudeness of your employees is blatantly visible. Do you guys not care about how you make your customers feel when they show up to your business? Look at Amazon. The reason why that company is wildly successful is...
Cars.com Review
- April 27, 2020
Called regarding an advertised car. They called back and advised me that due to COVID-19 they would be closed for sales. Nice communication. Thank you.
Yelp Review
- April 25, 2020
My girlfriend Amelia leased a GLA and Tony and Larry were great. They actually made the experience enjoyable. Anyone who has ever purchased or lease a car knows that it can be torture. But not at Mercedes Benz of Encino. Great customer service, great people working there. We will definitely be...
Google Review
- April 12, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- April 12, 2020
Response from the owner Replied: We always aim to deliver a great experience. We are disappointed when we hear that we may have missed the mark! Thank you for taking the time to bring this to our attention. We will use this feedback to develop further.
Google Review
- March 29, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- March 29, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- March 29, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- March 29, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- March 29, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- March 29, 2020
So far I have a very pleasant experience. Stuffs and Technicians are very nice and helpful.
Yelp Review
- March 23, 2020
This was my first experience leasing a Mercedes and I couldn't be happier. Not only is the car absolutely beautiful, but the service provided by Romeo was exceptional! I had previously visited the Land Rover Dealership and after looking at cars with Romeo, I was sold on leasing a Mercedes. We can...
Hans A. Replied: Dear Regine I, Thank you for taking the time to provide us with feedback. We review all the feedback we received and enjoy hearing about your positive experiences! I'm happy to hear that your experience at our dealership was a great one and I hope you are enjoying your new luxury Mercedes-Benz! Should you need any assistance in the future with your vehicle, please do not hesitate to get in contact with us. Our award-winning service team is available Monday through Saturday. Thank you again for your business and we look forward to welcoming you back to our dealership in the future. Best wishes, Hans
Yelp Review
- March 19, 2020
Yelp Review
- March 19, 2020
Yelp Review
- March 19, 2020
Google Review
- March 18, 2020
Horrible Customer Service. Horrible quality cars. They just want money and do not care about customers at all.
Google Review
- March 17, 2020
I wouldn't recommend this place to my worst enemy. They let my dad return MY lease without me signing or approving of anything, which is FRAUD. Then they put them in a four year lease in a year old car. They screwed my parents for $14,000 of gross. Now guess who's stuck taking over the lease...
Response from the owner Replied: We always aim to deliver a great experience. We are disappointed when we hear that we may have missed the mark! Thank you for taking the time to bring this to our attention. We will use this feedback to develop further.
Yelp Review
- March 17, 2020
What an excellent buying experience! I found my dream car (2018 Tesla P1000D) online and completed this whole transaction without ever setting foot in the store. I was sent the docs by Fed Ex and I just signed and sent them back. I called about the Tesla and the salesman (Nir) was very knowledgeable...
Hans A. Replied: Dear Mark P, Thank you for taking the time to provide us with feedback. We review all the feedback we received and enjoy hearing about your positive experiences! I'm happy to hear that your experience at our dealership was a great one and I hope you are enjoying your new car! Thank you again for your business and we look forward to welcoming you back to our dealership in the future. Best wishes, Hans
Google Review
- March 13, 2020
Special shout out To the THEE BEST Mercedes Benz sales man, Nino Ohayon!!! He went above and beyond to help me find the perfect car at an amazing price! I Will definitely be going to Encino Mercedes to see only him!! Hes absolutely the best youll ever get, I rate him 10/5 because he definitely...
Response from the owner Replied: We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- March 12, 2020
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- March 12, 2020
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- March 12, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- March 12, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- March 06, 2020
Response from the owner Replied: We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- March 06, 2020
Response from the owner Replied: We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- March 06, 2020
Recently I called to purchase an extended warranty. Knowing the price was $2700, plus a service charge (15%) - imagine my shock when the sales person came back with a cost of $3900! I let him know the price was high, he mentioned they weren't there for charity.He later called with a new final price...
Google Review
- March 05, 2020
Very helpful and friendly salesman (Hovic), car delivered exactly as promised..
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- March 05, 2020
I live in Charlotte NC and my dad and his amazing wife live in California and she was in the hunt for a 2020 GLE350. She had found one at another Southern California dealership and it lacked 4matic and the premium 1 package. I called and spoke with Varo Narghizian who had one that I thought was...
Response from the owner Replied: On behalf of all of us at Mercedes-Benz of Encino, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback amongst our team. Enjoy your new Mercedes and please come visit us again soon!
Google Review
- March 04, 2020
Hovannes made it happen. Thanks!
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- March 03, 2020
My sincere appreciation for the outstanding sales service that Junior Ashtiani have given me throughout all of my car purchase transaction. Your professional demeanor, attention to detail, and exceptional service is what makes me in the future coming back to Select Mercedes Benz of Encino but more...
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Yelp Review
- March 03, 2020
Came here looking for a car and met JOE (salesman). He kept trying to play with me like a rag doll trying to take advantage of the situation. I immediately left, then received a call from joe stating he got me another option. After a few back and forth hours telling him the same thing I told joe...
Yelp Review
- March 01, 2020
I don't really write a lot of reviews however after my experience at Mercedes with Romeo Samya and Junior I felt the need to. From the moment we met with Romeo he was attentive, warm, and patient. I came in looking for a particular car and it was not there but Romeo was quick to rectify the...
Hans A. Replied: Dear Satmattie S.,Thank you for taking the time to provide us with feedback. We review all the feedback we received and enjoy hearing about your positive experiences! I'm happy to hear that your experience at our dealership was a great one and I hope you are enjoying your new luxury Mercedes-Benz! Should you need any assistance in the future with your vehicle, please do not hesitate to get in contact with us. Our award-winning service team is available Monday through Saturday. Thank you again for your business and we look forward to welcoming you back to our dealership in the future.Best wishes,Hans
Google Review
- February 29, 2020
I always enjoy an excellent experience with leasing my cars from Mercedes Benz of Encino
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- February 26, 2020
Great services. Many cars selection. Competitive pricing. Sales people are really knowledgeable and understand what I need. No pressure and very patient. Thank you guys
Hans A. Replied: Dear David L,Thank you for taking the time to provide us with feedback. We review all the feedback we received and enjoy hearing about your positive experiences! I'm happy to hear that your experience at our dealership was a great one and I hope you are enjoying your new luxury Mercedes-Benz! Should you need any assistance in the future with your vehicle, please do not hesitate to get in contact with us. Our award-winning service team is available Monday through Saturday. Thank you again for your business and we look forward to welcoming you back to our dealership in the future.Best wishes,Hans
Google Review
- February 24, 2020
Alex in sales is the best!!!
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- February 24, 2020
The service department is terrible. I called to have a part installed on a brand new car I purchased from Mercedes-Benz dealership and the two girls that were answering phones kept putting me on hold or transferring me back to the operator menu options. Was quoted two different prices and could...
Yelp Review
- February 23, 2020
Today we went to MB Encino to look at a 2019 BMW X5. We reached out via chat and Romeo responded promptly. He sent pictures of the vehicle and arranged to see the car... It was beautiful! Everything we were looking for and more. Romeo was very helpful, polite and made sure we were happy and helped...
Hans A. Replied: Dear Angela L,Thank you for taking the time to provide us with feedback. We review all the feedback we received and enjoy hearing about your positive experiences! I'm happy to hear that your experience at our dealership was a great one and I hope you are enjoying your new luxury Mercedes-Benz! Should you need any assistance in the future with your vehicle, please do not hesitate to get in contact with us. Our award-winning service team is available Monday through Saturday. Thank you again for your business and we look forward to welcoming you back to our dealership in the future.Best wishes,Hans
Yelp Review
- February 23, 2020
What a scam. Promise you a car. Make an appointment to get the car, shockingly the car was sold. Do you think they called to tell us. This is not hard. Disappointed in Mercedes.My loyalty to Mercedes is over. Buyer beware. If you run into Nir at Encino run. . What a scam. To be fair to Encino...
Hans A. Replied: Dear Linda C,Thank you for taking the time to provide us with feedback. We review all the feedback we received and make a conscious effort to improve our service and the experience for our valued customers. I'm sorry to hear that your experience with our dealership did not meet your expectations.As the general manager of the dealership I would like to invite you back so I may personally assist you.We have a wonderful management team that is ready to assist you with all of your Mercedes-Benz needs.We hope to see you again soon so that we may win back your confidence in Mercedes-Benz of Encino!Warm regards,Hans
Google Review
- February 14, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- February 12, 2020
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- February 12, 2020
Response from the owner Replied: We appreciate the 3-stars and your feedback on our staff.
Google Review
- February 12, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- February 12, 2020
Response from the owner Replied: We always aim to deliver a great experience. We are disappointed when we hear that we may have missed the mark! Thank you for taking the time to bring this to our attention. We will use this feedback to develop further.
Google Review
- February 12, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- February 12, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- February 12, 2020
Response from the owner Replied: We couldn't be happier that Varouj provided you with a great car buying experience. He is a true asset and we are lucky to have him on the team. We hope you are enjoying your new model, please come back to visit anytime!
Google Review
- February 12, 2020
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- February 11, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- February 10, 2020
My brother just got unbelievably scammed by this dealer! Before we get an attorney for the lawsuit I wanted to warn people NEVER to purchase a vehicle at Mercedes-Benz Encino. My brother special ordered a G63 and paid deposit over a year ago. Finally my the special order car arrives, they call my...
Yelp Review
- February 07, 2020
DO NOT TRUST THEIR WORDS !! I got CLA from thia dealership and I talked about 15k miles per year , the sales associate promised us to give me the promised milage and we agreed on that ! I signed the contract without observing the the written words . After a while I checked my contract and I was...
Google Review
- February 06, 2020
Everyone there was so helpful, kind and knowledgeable. Leslie helped with guiding me through the info system. Also, Rafi helped me get the perfect car for me. The whole process was delightful
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- February 03, 2020
Well it say close at 9:00 pm at this location. I was trying to get off earlier and got here around 8:15 pm but the shop is already closed, and when I walked tho Inside, have nobody come to me even they saw me.
Google Review
- February 03, 2020
Not a bad place for your next MB. Sales team is similar in most places, can't expect too much, but overall smooth experience. Would love it if they offered better refreshments for a luxury dealership.
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- February 01, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- February 01, 2020
Varouj was absolutely amazing. He made my whole experience wonderful and Im very happy with my car!
Response from the owner Replied: We couldn't be happier that Varouj provided you with a great car buying experience. He is a true asset and we are lucky to have him on the team. We hope you are enjoying your new model, please come back to visit anytime!
Google Review
- January 30, 2020
I wanted to take a moment to say thank you to the people I have been with for years and let everyone know what a great experience it is to purchase a vehicle here. Kevin Malone -- Has been my service advisor for around 12 years. He has nothing but class and respect. We have had many cars go...
Response from the owner Replied: We are glad you were treated so great here. Here at Mercedes-Benz of Valencia, we make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- January 28, 2020
This place was awful. They never assisted me and it looked like everyone that worked there was more into their cell phones then making money.
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- January 26, 2020
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 24, 2020
Its a good dealer but definitely can be better and have friendlier sales and service people.
Response from the owner Replied: We appreciate the 3-stars and your feedback on our staff.
Google Review
- January 23, 2020
Amazing customer service for both sales and service
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- January 20, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- January 19, 2020
Response from the owner Replied: We appreciate the 3-stars and we'll look forward to serving you again.
Google Review
- January 18, 2020
I understand that each dealership is separate, however, it would be nice if the policies for certain things were the same. I have made purchases from both locations and when I needed to get my key battery replaced. It turns out that Encino location charges. The Calabasas location does not. I...
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- January 18, 2020
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 12, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- January 12, 2020
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- January 12, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- January 12, 2020
Response from the owner Replied: We couldn't be happier that Ismael Jacobo provided you with a great car buying experience. He is a true asset and we are lucky to have him on the team. We hope you are enjoying your new Mercedes, please come back to visit anytime!
Yelp Review
- January 08, 2020
I appreciate Joe Medawar to help me through whole deal process. He is very professional and friendly. I highly recommend him and Mercedes-Benz Encino for their excellent services.
Hans A. Replied: Dear El J, Thank you for taking the time to provide us with feedback. We review all the feedback we received and enjoy hearing about your positive experiences! I'm happy to hear that your experience at our dealership was a great one and I hope you are enjoying your new luxury Mercedes-Benz! Should you need any assistance in the future with your vehicle, please do not hesitate to get in contact with us. Our award-winning service team is available Monday through Saturday. Thank you again for your business and we look forward to welcoming you back to our dealership in the future. Best wishes, Hans
Google Review
- January 07, 2020
Hit or miss. the car I got wasn't good and caused problems.
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- January 06, 2020
The team was very helpful and friendly which made my experience pleasurable.
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- January 06, 2020
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 06, 2020
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 05, 2020
Ismael Jacobo was the ultimate professional. His knowledge of the Mercedes product was very valuable. I would highly recommend his service and that of MB of Encino.
Response from the owner Replied: We couldn't be happier that Ismael Jacobo provided you with a great car buying experience. He is a true asset and we are lucky to have him on the team. We hope you are enjoying your new Mercedes, please come back to visit anytime!
Yelp Review
- January 04, 2020
Very bad service. It always takes them a very long time to get your car from the garage making their customer wait for a very long time wasting customers time.
Hans A. Replied: We always aim to deliver a great experience. We are disappointed when we hear that we may have missed the mark! Thank you for taking the time to bring this to our attention. We will use this feedback to develop further.
Yelp Review
- January 03, 2020
I had some issues with my car but when I complain they seem to ignore me time after time. Especially Daisy.I will not go back to Mercedes just because of the customer service and many problems I had with this car the past 3 years.
Hans A. Replied: We always aim to deliver a great experience. We are disappointed when we hear that we may have missed the mark! Thank you for taking the time to bring this to our attention. We will use this feedback to develop further."
Yelp Review
- January 02, 2020
Very disappointed on my recent trip to service was being misinformed by my service advisor, he over charged me on the service provided and i caught him lying...corporate will be hearing about this asap...
Hans A. Replied: We are sad to hear that you did not have the best experience with us. You deserve better. Please reach out to me so we can make it right.
Yelp Review
- January 01, 2020
This dealership sucks! Very poor customer service starting from the airhead receptionist in sales to the I don't really care to help you either receptionist in service! They lie about promise time. Said 15-20 minutes I've been here for 2 hours now, wtf???Thank god I've never got my vehicle here...
Hans A. Replied: Dear K.C.H., Thank you for taking the time to provide us with feedback. We review all the feedback we received and make a conscious effort to improve our service and the experience for our valued customers. I'm sorry to hear that your experience with our dealership did not meet your expectations. As the business manager of the dealership I would like to invite you back so I may personally assist you. . We hope to see you again soon so that we may win back your confidence in Mercedes-Benz of Encino! Warm regards, Hans
Google Review
- December 30, 2019
Bad Service, The service advisor called me, the part to be replaced (alternator) was not in stock, they had to order it, my car needs to stay overnight.At 5 pm at the same day the technician called me saying the car is ready for pickup. They were able to fix it without replacing the alternator but...
Response from the owner Replied: We always aim to deliver a great experience. We are disappointed when we hear that we may have missed the mark! Thank you for taking the time to bring this to our attention. We will use this feedback to develop further.
Google Review
- December 30, 2019
Drew is the best service manage I have ever incountered!
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Yelp Review
- December 30, 2019
My husband and I went to the dealership to purchase 2 cars. We had 2 trades. The sales gentleman was super nice and wanted to work with us, however, when a sales person knows that the sales manager is a stubborn non supportive, non workable individual how can he provide a good and honest sale! We...
Yelp Review
- December 30, 2019
My husband and I went to the dealership to purchase 2 cars. We had 2 trades. The sales gentleman was super nice and wanted to work with us, however, when a sales person knows that the sales manager is a stubborn non supportive, non workable individual how can he provide a good and honest sale! We...
Hans A. Replied: Dear Claud L,Thank you for taking the time to provide us with feedback. We review all the feedback we received and make a conscious effort to improve our service and the experience for our valued customers. I am happy to hear you have found the vehicle you were looking for! Should you need anything in the future, please contact our wonderful management team that is ready to assist you with all of your Mercedes-Benz needs. We hope to see you again soon so that we may win back your confidence in Mercedes-Benz of Encino!Best wishes,Hans
Yelp Review
- December 26, 2019
Terrible customer service. Incredibly rude staff. Purchased several Mercedes, and I'll never buy another vehicle from this dealership again. This place has gone way downhill in the past decade.
Hans A. Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- December 22, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- December 22, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- December 20, 2019
Walked into Mercedes Benz of ENCINO last night just looking at glc300 and left buying a car. Romeo was kind, personable and not like usual pushy salespeople. He went the extra mile and really helped us get to the price that would work for us. He was excellent and seemed to really listen to what we...
Google Review
- December 19, 2019
My experience with Mercedes-Benz of Encino was fantastic. Our salesman Dion provided excellent service. I love my new Mercedes. I seriously recommend if you are going to buy a Mercedes, ask for Dion. Every person involved with my transaction were professional, polite, and very knowledgeable.
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Yelp Review
- December 18, 2019
Was told one price after sitting there for 4 hours. Left to go shop around more and see other prices and came back because they did have the best prices I then call sales person back to get the original price I was told and they are now raising it trying to get me for more money. How are you not...
Yelp Review
- December 15, 2019
My experience with Mercedes-Benz of Encino has been nothing but amazing! Awesome customers and very professional
Google Review
- December 14, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- December 13, 2019
They are fooling people!! Save your time and nerves and go to any other dealership!! I will make sure that I will never buy a car from them again as well as none of my friends and family!
Google Review
- December 12, 2019
Response from the owner Replied: Hi, Rita, We are glad you were treated so great here. Here at Mercedes-Benz of Encino. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- December 12, 2019
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- December 08, 2019
Excellent service and a great experience.
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Yelp Review
- December 05, 2019
Dont go to this dealership and if you want the worst possible deal ask for FARHAD. He is super rude he is insulting ppl , worst experience ever
Hans A. Replied: Dear Alireza s, Thank you for taking the time to provide us with feedback. We review all the feedback we received and make a conscious effort to improve our service and the experience for our valued customers. I'm sorry to hear that your experience with our dealership did not meet your expectations. As the general manager of the dealership I would like to invite you back so I may personally assist you. We have a wonderful management team that is ready to assist you with all of your Mercedes-Benz needs. We hope to see you again soon so that we may win back your confidence in Mercedes-Benz of Encino! Warm regards, Hans
Yelp Review
- December 05, 2019
I took my car to get serviced there and my service advisor treated me with disrespect . His name was Ramses Vasquez -Sanch. He should not be working with the public in any capacity he was rude , disrespectful he swore at a me a number of times and threw a stack of papers at me when I asked to speak...
Hans A. Replied: Dear Rene R, Thank you for taking the time to provide us with feedback. We review all the feedback we received and make a conscious effort to improve our service and the experience for our valued customers. I'm sorry to hear that your experience with our dealership did not meet your expectations. As the general manager of the dealership I would like to invite you back so I may personally assist you. We have a wonderful management team that is ready to assist you with all of your Mercedes-Benz needs. We hope to see you again soon so that we may win back your confidence in Mercedes-Benz of Encino! Warm regards, Hans
Yelp Review
- December 05, 2019
I have worked with Sales Manager - Raffi Gaprilian at another dealership in the LA area prior to him transferring to this one in Encino. I can firmly say that, if someone is doing business at MB Encino, you should definitely go through Raffi. He is a man of honor, integrity, and knows what he is...
Yelp Review
- November 28, 2019
Love the customer service here, I got my car two years ago and everyone is so friendly and helpful. Compared to BMW customer service which really sucks, Mercedes has never failed me. Thanks!
Yelp Review
- November 20, 2019
* This review is related to their SERVICE centerWorst customer service that you can imagine. Took my C300 which was due for service A to this dealership. Drew was a service advisor who did a horrible job in terms of customer service. Dropped off the car at 7:00 am, got the paper work saying MILEAGE...
Google Review
- November 16, 2019
Exceptional experience! Ive been with Mercedes for 6 years and Im pleased to be their costumer.
Response from the owner Replied: Hi, Rita, We are glad you were treated so great here. Here at Mercedes-Benz of Encino. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- November 12, 2019
Response from the owner Replied: We couldn't be happier that Bridgette provided you with a great car buying experience. She is a true asset and we are lucky to have her on the team team. We hope you are enjoying your new model, please come back to visit anytime
Google Review
- November 12, 2019
Response from the owner Replied: "We couldn't be happier that Nir and Taylor provided you with a great car buying experience. They are a true asset and we are lucky to have them on the team. We hope you are enjoying your new model, please come back to visit anytime
Google Review
- November 12, 2019
Response from the owner Replied: We always aim to deliver a great experience. We are disappointed when we hear that we may have missed the mark! Thank you for taking the time to bring this to our attention. We will use this feedback to develop further.
Google Review
- November 12, 2019
Response from the owner Replied: We couldn't be happier that Pejman & Anoush provided you with a great car buying experience. They're a true asset and we are lucky to have them on the team. We hope you are enjoying your new Mercedes, please come back to visit anytime!
Google Review
- November 12, 2019
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Google Review
- November 11, 2019
Response from the owner Replied: We appreciate the 4-stars and we'll look forward to serving you again.
Google Review
- November 10, 2019
I love Encino Mercedes. Bridgette was fun, friendly and patient with all of my questions. Lease a car from her.
Response from the owner Replied: We couldn't be happier that Bridgette provided you with a great car buying experience. She is a true asset and we are lucky to have her on the team team. We hope you are enjoying your new model, please come back to visit anytime
Google Review
- November 07, 2019
Response from the owner Replied: We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- November 05, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- November 05, 2019
Response from the owner Replied: We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- November 04, 2019
Nir and Taylor were AMAZING, I love purchasing vehicles from Mercedes-Benz of Encino. They go above and beyond regarding customer service and I always enjoy my experience with them! I will definitely be back to buy a car for my Son who is going to college next year. Best, RPY
Response from the owner Replied: "We couldn't be happier that Nir and Taylor provided you with a great car buying experience. They are a true asset and we are lucky to have them on the team. We hope you are enjoying your new model, please come back to visit anytime
Google Review
- November 04, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again
Yelp Review
- November 03, 2019
You should consider taking your business to another location that treats you, and engages you in a professional manner. Inquired online to make a purchase last night, and was contacted by Brigette Soltero. I never expected to be spoken to in a condescending manner, especially when it comes to...
Google Review
- November 02, 2019
Response from the owner Replied: Dear Prince Mumba,Thank you for your your valuable feedback. Should you need any assistance with your vehicle, please do not hesitate to get in contact with us. We look forward to welcoming you back to our dealership in the future! Thank You.
Yelp Review
- November 02, 2019
Alex was very patient with me as I have in touch with him for about a month. Overall pleasant experience before during even after sale.
Yelp Review
- October 31, 2019
The tires are bad. I was here at least 10 times to fix and of course they are trying to charge Be awareYou should buy insurance for the tires ..
Google Review
- October 28, 2019
Laughably poor experience buying a car here. I had to put on the temporary plates for my new car myself, apparently the dozens of workers there couldn't do it. Also the car was sold to me with no navigation SIM card but I would rather live without that than go back here
Yelp Review
- October 28, 2019
I had such a wonderful experience purchasing my vehicle at Mercedes-Benz Encino. Not only was Joe Medawar helpful, but he made the often daunting and stressful process of car buying an exciting endeavor. It's safe to say I will forever be apart of the MB family. Thank you, Joe, for going out of your...
Yelp Review
- October 27, 2019
Had an amazing experience at this dealership due to Romeo Samya. He took his time showing me multiples cars of interest, worked out a great deal, and treated me like Familly. It was a pleasure doing business with him. I highly recommend him for all your Mersedes car purchases!
Google Review
- October 26, 2019
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Google Review
- October 26, 2019
Very nice staff, courteous, helpful, and respectful. Very small local dealership. The loaner vehicle selection is very minimal and all lower end vehicles. Would be nice if they could have more options as my vehicle is 100k + and driving a c class isnt a similar option to my car. Thanks
Google Review
- October 25, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- October 24, 2019
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Google Review
- October 22, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- October 22, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- October 21, 2019
Pejman & Anoush Is the best seller so friendly so Anoush and Pejman are very nice and kind people you can trust these people to give you the best service possibleVAHID
Response from the owner Replied: We couldn't be happier that Pejman & Anoush provided you with a great car buying experience. They're a true asset and we are lucky to have them on the team. We hope you are enjoying your new Mercedes, please come back to visit anytime!
Yelp Review
- October 21, 2019
Loving my brand new GLA thanks to Romeo for all his help! He was so nice and gave me a great deal on the new car. If you are looking for a deal please context Romeo!
Yelp Review
- October 21, 2019
I went to Mercedes Benz Encino to try and help my aunt get a car I was straight up with the sales manager and he tried to screw me on a deal and give me a loaner car for $385 including tax with $1500 total out of pocket and the car had 6,000 miles on it as well they thought I was stupid! I went to...
Google Review
- October 20, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- October 19, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- October 16, 2019
Got very good deal with my new lease contract here. At the beginning it was hassle to find someone and to get answer for my questions and that it why I stayed with 4 stars rating but I believe thats just because of the crowd that day. The salesman helped me out was very nice and patient. Took us few...
Response from the owner Replied: Thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Yelp Review
- October 15, 2019
Perfection from start to finish!These guys make the entire process of buying a car smooth, easy, and... dare I say... fun! I found a CPO GLC 300 online and Tony Betcheri was at the top of his game from the moment we walked in. He met us at the valet, created a warm, pressure-free environment, and I...
Hans A. Replied: Dear Ian G, Thank you for taking the time to provide us with feedback. We review all the feedback we received and enjoy hearing about your positive experiences! I'm happy to hear that your experience at our dealership was a great one and I hope you are enjoying your new luxury Mercedes-Benz! Should you need any assistance in the future with your vehicle, please do not hesitate to get in contact with us. Our award-winning service team is available Monday through Saturday. Thank you again for your business and we look forward to welcoming you back to our dealership in the future. Best wishes, Hans
Yelp Review
- October 14, 2019
Jay (Pejman) Azami was very professional and accommodating. He was very caring and listened and answered all of the questions I had about multiple vehicles. He was very knowledgeable and made the process of leasing a new vehicle fast and smooth. I highly recommend that if you go to the dealership...
Google Review
- October 14, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- October 13, 2019
Response from the owner Replied: Here at Mercdes-Benz of Encino, we make sure to put our customer's needs first. We look forward to seeing you again!
Yelp Review
- October 13, 2019
This is the sleeziest car dealership I've ever dealt with. Came in to buy / lease new E series. I've been a MB customer for many years (not via the his dealership). Multiple contradicting stories between the sales people and sales managers. They could not get their prices and stories straight...
Yelp Review
- October 12, 2019
Bad Service, The service advisor called me, the part to be replaced (alternator) was not in stock, they had to order it, my car needs to stay overnight.At 5 pm at the same day the technician called me saying the car is ready for pickup. They were able to fix it without replacing the alternator but...
Google Review
- October 12, 2019
Response from the owner Replied: Hello, thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Google Review
- October 12, 2019
Response from the owner Replied: We are sad to hear that you did not have the best experience at Mercedes-Benz of Encino. It's important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue.
Google Review
- October 12, 2019
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. Mercedes-Benz of Encino values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- October 12, 2019
Response from the owner Replied: We are sad to hear that you did not have the best experience at Mercedes-Benz of Encino. It's important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue.
Google Review
- October 12, 2019
Response from the owner Replied: We couldn't be happier that William provided you with a great car buying experience. He is a true asset and we are lucky to have him on the team. We hope you are enjoying your new model, please come back to visit anytime!
Google Review
- October 12, 2019
Response from the owner Replied: On behalf of all of us at Mercedes-Benz of Encino, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with the staff. We will be sharing your feedback amongst our team. Enjoy your day and please come visit us again soon
Google Review
- October 10, 2019
Lies, deception, and fraud. The most dishonest dealership in the US. Tactics they use would lead you to believe they are a 70's era used car sales lot - not a Mercedes dealership. They try to swindle you to get financing through them at higher interest rates. Here's how:1) place incorrect...
Response from the owner Replied: We always aim to deliver a great experience. We are disappointed when we hear that we may have missed the mark! Thank you for taking the time to bring this to our attention. We will use this feedback to develop further.
Yelp Review
- October 10, 2019
Lies, deception, and fraud. The most dishonest dealership in the US. Tactics they use would lead you to believe they are a 70's era used car sales lot - not a Mercedes dealership. They try to swindle you to get financing through them at higher interest rates. Here's how:1) place incorrect...
Google Review
- October 08, 2019
William is my guy. Always happy to help.
Response from the owner Replied: We couldn't be happier that William provided you with a great car buying experience. He is a true asset and we are lucky to have him on the team. We hope you are enjoying your new model, please come back to visit anytime!
Google Review
- October 07, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- October 07, 2019
This will forever be the place to go. I just took home a C300 with the help of Romeo Samya. This man is something else because he really helped me out and provided me with every detail that a client needs to know. If anyone is looking into getting a Mercedes, Romeo Samya is the guy to go to!
Yelp Review
- October 06, 2019
Bad! Bad service they called me to offer a lease. Ran my credit twice with out my consent. Then the sale guy said quote"sorry I did it" unprofessional behavior.
Google Review
- October 05, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- October 05, 2019
I came to Mercedes today to get a new car, the manager Shimon has no respect to any of his clients. Very disrespectful and not mannered 1 bit. I never wanna work with them again because of him. I recommend no one to work with him again!
Yelp Review
- October 04, 2019
I came to get my first car at Mercedes Benz of Encino and this was one of the best car experiences I've ever had. Tony Betcheri helped me and my dad both get cars with the best deals. He was very polite and nice. His care for his customers is unbelievable. Out of all the car dealers I've met he was...
Google Review
- October 03, 2019
A professional staff and friendly service technicians make this a great place to do business. They have a nice selection of vehicles and surely they could handle any special order. Complimentary snacks and drinks while you wait. Stop by and you'll leave smiling
Response from the owner Replied: On behalf of all of us at Mercedes-Benz of Encino, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with the staff. We will be sharing your feedback amongst our team. Enjoy your day and please come visit us again soon
Google Review
- October 01, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- October 01, 2019
My salesperson, Joseph Heravi, was 5 stars. Kind, knowledgeable, to the point and got the job done. He was honestly the best part of the experience and I would Recommend working with him, and only him, if going to Encino Mercedes. As for the dealership itself, we had a very tasteless experience with...
Response from the owner Replied: On behalf of all of us at Mercedes-Benz of Encino, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with the staff. We will be sharing your feedback amongst our team. Enjoy your day and please come visit us again soon
Yelp Review
- October 01, 2019
So, this was 1 of the best car buying experiences I have ever had. Dion & Simon were exceptional and so respectful in how they took care of my wife & I. Their good ethics & professionalism really stood out amongst the other dealerships. Great family environment. Special thanks to Pejman also.
Hans A. Replied: Dear Tony H,Thank you for taking the time to provide us with feedback. We review all the feedback we received and enjoy hearing about your positive experiences! I'm happy to hear that your experience at our dealership was a great one and I hope you are enjoying your new luxury Mercedes-Benz!Should you need any assistance in the future with your vehicle, please do not hesitate to get in contact with us. Our award-winning service team is available Monday through Saturday.Thank you again for your business and we look forward to welcoming you back to our dealership in the future.Best wishes,Hans
Yelp Review
- October 01, 2019
I purchased my SLC 300, from Mercedes-Benz of Encino.They have given me excellent customer service, when needed.When I go there, the service department is very courteous, attend tomy needs and get me in and out quickly. It is actually relaxing for me togo there. If you have not been there, you...
Hans A. Replied: Dear Joan G,Thank you for taking the time to provide us with feedback. We review all the feedback we received and enjoy hearing about your positive experiences! I'm happy to hear that your experience at our dealership was a great one and I hope you are enjoying your new luxury Mercedes-Benz!Should you need any assistance in the future with your vehicle, please do not hesitate to get in contact with us. Our award-winning service team is available Monday through Saturday.Thank you again for your business and we look forward to welcoming you back to our dealership in the future.Best wishes,Hans
Google Review
- September 30, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- September 30, 2019
The best service center I been to! Jose in service is Amazing, they are very honest and treat you so well with top of the line service, great loaner department and communication with there clients.I will always go back to this dealer, I highly recommend them.
Google Review
- September 29, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- September 27, 2019
I had a positive and very professional experience at this dealership. The sales staff was knowledgeable, courteous and, most importantly, respectful of my needs - never pushing a particular vehicle on me just to make a sale. Having the expertise and personal follow-up of a dedicated concierge was a...
Response from the owner Replied: On behalf of all of us at Mercedes-Benz of Encino, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with the staff. We will be sharing your feedback amongst our team. Enjoy your day and please come visit us again soon
Google Review
- September 27, 2019
I leased a car and they talked me into buying a $1300 Tire Warranty .. when it came time to change out a tire they refused to pay out 3 times .They stole my money .They are unethical . Jeff Noyle the finance manager and the manager Hans are crooks .Do not lease your car from these people .BEWAREIm...
Response from the owner Replied: We are sad to hear that you did not have the best experience at Mercedes-Benz of Encino. As you can see from our other reviews, we pride ourselves in providing great customer service and we would like to do the same for you. We would like the opportunity to make it up to you. One of our service members will be reaching out to you personally. We hope to resolve this and earn you back as a customer.
Yelp Review
- September 27, 2019
Theres so many better benz dealers. I went in to get a c63 which they had available. I was told they can work with me on pricing but kept lying to get me in only to flip the prices as soon as i got there. They refused to give me the price other dealers were giving me. The gm was rude and filled with...
Yelp Review
- September 25, 2019
Mercedes in encino The worse experience ever, buying th car was easy nice and fast but coming back to the dealer ship 2wks after I purchased this car, and only having it 2 days the engine light turns on, I immediately call the service department at two different Mercedes dealerships Cal star -and...
Yelp Review
- September 23, 2019
Great service! Everyone was friendly and knowledgeable, won't go to any other Mercedes dealership!
Yelp Review
- September 21, 2019
Worst service dealership in the world don't buy from them don't service your car there please Stay away
Google Review
- September 18, 2019
I just got a Mercedes from Mercedes- Benz of Encino. I had a marvelous experience there as Jay "Pejman" Azami and Anoush were my sales rep. and manager! Jay and Anoush were understanding and accommodating ... thanks to anoush and pejman
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. Mercedes-Benz of Encino values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- September 17, 2019
Response from the owner Replied: We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- September 17, 2019
The sales manager shimon is a liar the staff is rude I do not recommend this dealer for you and your family !!
Response from the owner Replied: We are sad to hear that you did not have the best experience at Mercedes-Benz of Encino. It's important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue.
Yelp Review
- September 17, 2019
I am BEYOND HAPPY with my new A-Class 220! Jay and Shimon made me feel so confident in my purchase. Jay provided amazing customer service. Shimon went above and beyond to make sure I was genuinely happy. Most dealers just try to sell you, but they wanted to make sure I got what I wanted without...
Yelp Review
- September 16, 2019
Bought my first Mercedes here! I want to thank you Romeo for really taking the time to make sure I got what I wanted. I'm finally driving my dream car! Romeo was super patient and made sure we looked at all of our options before we made up our minds. Really happy with the service we received from...
Google Review
- September 15, 2019
Great customer service
Response from the owner Replied: Hello, thank you for sharing your experience with us. We look forward to serving you again in the future and hope your next visit is a great one.
Google Review
- September 14, 2019
Had an appointment with Tyler Kim for a new 2020 GLC300, which is the worst customer experience I had ever in my life. After an hour discussion, he did not even want to give a price of the car unless I pay $1000 deposit. It is ridiculous. I cant imagine why the dealer wants to hire someone who is...
Response from the owner Replied: We are sad to hear that you did not have the best experience at Mercedes-Benz of Encino. It's important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue.
Google Review
- September 12, 2019
Response from the owner Replied: Hi Michael, I'm sorry to hear that your experience with us did not meet your expectations. We hope to see you again soon so that we may win back your confidence in us! In the meantime, please provide us your phone number or email so we can help resolve this issue as soon as possible.
Google Review
- September 12, 2019
Response from the owner Replied: Hello Ankush, We are sad to hear that you did not have the best experience. It's important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue. If you give us a chance, we would like to make this right and hope you will allow us to speak with you to discuss the situation. In the meantime, please provide us with your phone number or email so we can help resolve this issue as soon as possible.
Google Review
- September 12, 2019
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. Mercedes-Benz of Encino values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- September 12, 2019
Response from the owner Replied: Hello Mike, It's important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue. If you give us a chance, we would like to make this right and hope you will allow us to speak with you to discuss the situation. In the meantime, please provide us your phone number or email so we can help resolve this issue as soon as possible.
Google Review
- September 12, 2019
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- September 12, 2019
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. Mercedes-Benz of Encino values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- September 12, 2019
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- September 12, 2019
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- September 11, 2019
Service writer name Drew is rude, worst customer service I have ever seen, after waiting for half an hour to see a service writer he came to help me, I asked him a simple question he said he will not help me because he was busy doing something else, I will stop dealing with them, there are a few...
Yelp Review
- September 11, 2019
Wow! The best ever experience buying our first Mercedes!Romeo Samya is the guy! We have been searching for a year and have looked and thought of all makes and models of SUV's. Romeo helped make that search complete. The 2019 certified GLC300 was the one! Romeo is very knowledgeable, service...
Yelp Review
- September 10, 2019
Great and smooth transaction! Called to make sure a car was still available- lucky enough Bridget Barbie answered! She handled the transaction with her team seamlessly and professionally. Would definitely recommend. Thanks Bridget!
Google Review
- September 09, 2019
Response from the owner Replied: Hello Mike, It's important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue. If you give us a chance, we would like to make this right and hope you will allow us to speak with you to discuss the situation. In the meantime, please provide us your phone number or email so we can help resolve this issue as soon as possible.
Google Review
- September 07, 2019
Been buying cars from then for over 15 years. Great service and knowledgeable sales personnel.
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. Mercedes-Benz of Encino values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- September 06, 2019
Response from the owner Replied: Hello Mike, It's important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue. If you give us a chance, we would like to make this right and hope you will allow us to speak with you to discuss the situation. In the meantime, please provide us your phone number or email so we can help resolve this issue as soon as possible.
Google Review
- September 06, 2019
Great customer service!!
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. Mercedes-Benz of Encino values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- September 05, 2019
Great dealership
Response from the owner Replied: Dear David Williams,Thank you for taking the time to review us. We review all feedback we receive and enjoy hearing about your positive experiences!I'm happy to hear that your experience at our dealership was a great one. Should you need assistance with your vehicle in the future, please do not hesitate to get in contact with us.Thank you again for your business and we look forward to welcoming you back to our dealership in the future!Best Wishes,Hans
Google Review
- September 03, 2019
Yelp Review
- September 03, 2019
We got horrible experience with this dealership. Poor customer service, Sales manager his name was Simon. He was angry with a Bitchy attitude. The way he talked was unbelievable so rude and he told us you not gonna get the car from here and he turned his back and walked a way. WTF even other...
Google Review
- September 02, 2019
Response from the owner Replied: Thanks for leaving us a review! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- August 31, 2019
Red flag, Red flag If you go to service department of this dealership in Encino, never ask for CREG. He is so impolite with very bad attitude. I'm not a hard person and I try to take it easy. He talked to me with loud voice, ignore my questions and when I asked him why he had attitude he told me:"...
Google Review
- August 30, 2019
The manager was extremely rude to me. Never buying a car from them in my life.
Response from the owner Replied: Hello Ankush, We are sad to hear that you did not have the best experience. It's important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue. If you give us a chance, we would like to make this right and hope you will allow us to speak with you to discuss the situation. In the meantime, please provide us with your phone number or email so we can help resolve this issue as soon as possible.
Google Review
- August 28, 2019
Was excellent, but they didn't have car I was looking for, will wait not in rush
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- August 28, 2019
Tony is a pretty excellent and recommended technician who took care of my inner brake pads appropriately. He replaced them with high-quality ceramic pads that literally create zero vibration and rattling, and I have not heard any noise from the passenger compartment as of the date of maintenance. In...
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. Mercedes-Benz of Encino values customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- August 27, 2019
Very rude people
Response from the owner Replied: Hi Michael, I'm sorry to hear that your experience with us did not meet your expectations. We hope to see you again soon so that we may win back your confidence in us! In the meantime, please provide us your phone number or email so we can help resolve this issue as soon as possible.
Google Review
- August 27, 2019
Never will go back there!
Response from the owner Replied: Hello Mike, It's important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue. If you give us a chance, we would like to make this right and hope you will allow us to speak with you to discuss the situation. In the meantime, please provide us your phone number or email so we can help resolve this issue as soon as possible.
Yelp Review
- August 23, 2019
Service advisor was excellent. The gave me the loaner and I just drove to work and came back for picking up my car which is 12 miles each way and they said the loaner is close to empty and charged me $7.50 per gallon. Really...charging for that little of the mileage. Anyway small things like this...
Google Review
- August 20, 2019
Google Review
- August 20, 2019
Google Review
- August 20, 2019
Google Review
- August 19, 2019
Google Review
- August 18, 2019
Awesome service, ask for Romeo, he helped us get a great deal on our new Mercedes!
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- August 16, 2019
I just got a Mercedes from Mercedes- Benz of Encino. I had a marvelous experience there as Jay "Pejman" Azami and Anoush were my sales rep. and manager! Jay and Anoush were understanding and accommodating to my needs and that of my car, knowledgeable about the car. I will be requesting Jay and...
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- August 12, 2019
After trying to find the time to go in and check out the new A-Class sedan, I was able to stop by recently. After I arrived, I met Zach, who I had been trying texts with fir the past few weeks trying to meet up. Initially I was considering CPO C-Class, so that's what the plan was, but as I...
Response from the owner Replied: Hi Frank, We appreciate the time you have taken to share your feedback. I'm sorry to hear that your experience with Mercedes-Benz of Encino did not meet your expectations. We would like to invite you back into our dealership so the team and I will have the opportunity to take care of your Mercedes-Benz related requirements. We hope to see you again soon so that we may win back your confidence in us! In the meantime, please provide us your phone number or email so we can help resolve this issue as soon as possible.
Google Review
- August 12, 2019
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. Mercedes-Benz of Encino values put customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- August 12, 2019
Response from the owner Replied: Hi Erwin, We appreciate the time you have taken to share your feedback. I'm sorry to hear that your experience with Mercedes-Benz of Encino did not meet your expectations. We would like to invite you back into our dealership so the team and I will have the opportunity to take care of your Mercedes-Benz related requirements. We hope to see you again soon so that we may win back your confidence in us! In the meantime, please provide us your phone number or email so we can help resolve this issue as soon as possible.
Google Review
- August 12, 2019
Response from the owner Replied: We couldn't be happier that Brian Lee provided you with a great car buying experience. He is a true asset and we are lucky to have him on the team. We hope you are enjoying your new Mercedes, please come back to visit anytime!
Google Review
- August 12, 2019
Response from the owner Replied: We couldn't be happier that Zack provided you with a great car buying experience. He is a true asset and we are lucky to have him on the team. We hope you are enjoying your new Mercedes, please come back to visit anytime!
Google Review
- August 11, 2019
Response from the owner Replied: Thanks for taking the time to leave us a review! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.