Yelp Review
- September 11, 2021
Not a good place to visit. Unprofessionals. Arrogant representatives including manager of the service department. Thanks to them I will never buy an Mercedes Benz again.
Google Review
- August 31, 2021
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Yelp Review
- August 30, 2021
The guys who work in the SERVICE DEPARTMENT and their manager David who reminds me of Al Bundy were the most unprofessional knuckleheads i have ever encountered with my 2 decades relationship with Mercedes Benz. Incompetent, poor communication skills, tried to overcharge, and lacked the most basic...
Google Review
- August 23, 2021
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Yelp Review
- August 17, 2021
Your service is exceptional. I have had the best service consultant for 20 plus years. His name is Kevin. He is very professional and hard working. The young ladies at the entry Service in the main building and valets are very kind as well. I have had many positive experiences at Encino MBZ. Larry...
Google Review
- August 08, 2021
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 4-stars and we'll look forward to serving you again.
Google Review
- August 06, 2021
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- August 01, 2021
I had a great experience at Encino Mercedes!Tyler Kim (internet fleet manager) was helping me with my c-300 purchase.As it is my first Mercedes, I had lots of questions.Tyler was very patient with me and walked me thru everything.He adjusted all the setting and showed me how everything works, and...
Google Review
- July 18, 2021
Great prices for parts and very knowledgeable
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- July 17, 2021
There were 3 major issues which I won't recommend the dealership to anyone:1) The price of the car which I purchased was around $500 less online than in person. I contacted the salesperson regarding the car to check the availability before going there and once he confirmed that it was still...
Yelp Review
- July 13, 2021
Just had car serviced with MB specialist. $149. This dealership wanted $479. I"m no math major but something seems amiss!
Google Review
- July 11, 2021
Overall great serviceThanks Kevin and all trophy Mercedes Benz of Encino employees...
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- July 09, 2021
ASK FOR JOE! I am a first time Mercedes customer and Joe Medewar is who I recommend. He will take care of you and he will make sure you get the best deal possible. He definitely earned his commission! Such a kind character and I will refer future customers to him!
Google Review
- July 07, 2021
From Operator to Parts Department customer service is just horrible; you guys definitely need a new team.
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Yelp Review
- July 07, 2021
I would give them 15 stars if I could. From the sales to the service and the loaner car process, I couldn't be happier! Alex made my lease return so easy. He called me before the car I wanted arrived, had all of the paperwork done ahead of time and stayed after hours so I could pick it up after...
Google Review
- July 04, 2021
Wow !!! That was an absolute quick and easy! I gave my car for a service and within 10 min all together after I walked in I was on the way home on a rental that they provided me thank you guys
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- July 01, 2021
There is a person in this showroom named Joe Medawar! I was horribly treated by this guy on the very first moment I visited this showroom and asked for leasing quotes and Mercedes options I could consider as a first time buyer. He was sitting at front desk and he promptly responded: if you never...
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- June 25, 2021
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 4-stars and we'll look forward to serving you again.
Google Review
- June 13, 2021
This place must test the sales staff to make sure they are snoody . You shouldn't judge people cause i bet i have more cash in my bank then you do. I had to drive to the other mercedes cause the short slick acting guy who spends more time making sure his suit looks nice and putting his touch of grey...
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Yelp Review
- June 11, 2021
This dealership is not what it used to be and feels more like a used car lot than Mercedes Benz dealership. If you want to be passed around like a hot potato and not feel welcomed, then this is the place for you. Otherwise, STAY AWAY. They quoted a price that is twice as much as what MB of North...
Google Review
- June 01, 2021
Hovik (salesman) was awesome. Excellent product knowledge, very patient and a good sense of humor
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- May 29, 2021
Joe Medawar was an amazing salesmen there. He went above and beyond to make sure I got the exact Mercedes I wanted. WOULD DEFINITELY recommend.-Demitrius
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- May 21, 2021
Tony in servise & sales was extremely polite and helpful and ask if rhere was any issues with the car which we did.Very curiousKeep up the good job.Much love Sean D
Yelp Review
- May 19, 2021
Is there was less than 0 stars I would put worst service liars and on my due bill I had a $100 due bill one of their workers used it I never gave him authorise a tion They told me in one hour my car will be done I've been waiting for 3 hours
Yelp Review
- May 17, 2021
I took my car to this Mercedes dealership in Encino for a simple service. They returned the vehicle to me with heavy scratches on the hood. As soon as I noticed the said damage, I notified them immediately at the dealership. Firstly, they denied it. Secondly, when I insisted on the matter, the...
Hans A. Replied: Hello Diana,We are completely taken back by these accusations. We worked on your car one time in December of 2020 and have a signed statement that the scratches on the hood did not happen at Encino. We even did a courtesy polish for you in February after your car was at another dealer in January, with your permission that document could be posted. We understand that times are tough but making untrue racist remarks really takes matters to another level. We have many associates that are of Iranian descent along with many other nationalities. Perhaps if you need help, asking would a more appropriate approach. Best regards
Yelp Review
- May 15, 2021
Absolute scam. Was PROMISED a better price than the dealer I was at from Dan at the service center. He made me waste my whole afternoon to come into the shop and then tell me he couldn't even match the price I had gotten at the last dealership, let alone beat it. STAY AWAY!
Google Review
- May 10, 2021
This place holds the best Mercedes models of West Los Angeles!! And the personnel who is there to help you choose your car is beyond great! Special shout-out to Joseph from Lebanon who was there for only 6 months and already figured it all out.I really enjoyed our experience at Mercedes Encino and...
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- May 09, 2021
There's no option to put 0 stars or negative stars, but if there were those options I would have used. The moment I walked in I was judged and then treated like a criminal. Told me everything I couldn't do: couldn't get the car I wanted, couldn't do anything without running my credit, I couldn't see...
Google Review
- May 02, 2021
Response from the owner Replied: We appreciate the 3-stars and we'll look forward to serving you again.
Yelp Review
- April 29, 2021
Let me start by saying I'm new in town and not having fully known the area i took a chance, mends the review i still stopped at Mercedes of Encino to have service preformed, William was great and had exceptional customer service. Couldn't have asked for more thank you.
Google Review
- April 26, 2021
Very kind and friendly service.
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Yelp Review
- April 26, 2021
Drew Herman at Encino Mercedes Benz Stealership. He is giving Encino Mercedes a Bad Rep. In a significant way. His rude disrespectful demeanor and the dismissive attitude are the least to say. The deceptive aggressive tactics to extort money for service that is made up and not needed is absolutely...
Yelp Review
- April 26, 2021
Never contacted a more uninterested sales person. Seems like they're in the business of upsetting potential customers rather than selling cars. MBZ needs to realign the dealership sales pitch. Don't bother coming here, if you see something that interests you...have another dealer trade for the car.
Google Review
- April 21, 2021
Very kind and friendly service.
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Yelp Review
- April 21, 2021
Can't say enough good things about this dealership. I love car negotiations, and I shop hard online, and hit everywhere from Calabasas to Ontario, but ends up I have leased/purchased 4 cars from Encino. I'm compelled to write about my most recent experience. we dealt with Fabian who treated us like...
Google Review
- April 19, 2021
leased several cars here. they take care of what is needed.
Response from the owner Replied: Thanks for sharing your review! We're excited that you had an amazing experience with us! We appreciate the 4-stars and we'll look forward to serving you again.
Google Review
- April 19, 2021
This dealership treats you very poorly , I came here to check out a vehicle and I was very interested in making a purchase. They gave me the run around and treated me as if Im a joke, Im not here to window shop guys! I came to check out a vehicle and work out a deal but these guys did the total...
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Yelp Review
- April 19, 2021
It has been a few years since I have written a review. That's because I am hard to impress. I never thought that i would review a car dealership. I want to thank Elvira, Ruben and Dan Silverman. Dan even answer his email on his days off after my purchase. Very, very impressive!!! Great follow up...
Google Review
- April 18, 2021
This dealership treats you very poorly , I came here to check out a vehicle and I was very interested in making a purchase. They gave me the run around and treated me as if Im a joke, Im not here to window shop guys! I came to check out a vehicle and work out a deal but these guys did the total...
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- April 14, 2021
leased several cars here. they take care of what is needed.
Response from the owner Replied: Thanks for sharing your review! We're excited that you had an amazing experience with us! We appreciate the 4-stars and we'll look forward to serving you again.
Yelp Review
- April 13, 2021
Many of the employees at this dealership don't wear face masks. Despite what the sign on the front door says, they also don't care if customers come inside without face masks on. We are still in the middle of a pandemic, but these unprofessional people couldn't care less about following necessary...
Yelp Review
- April 08, 2021
I wish there could be negative stars on Yelp! Read the reviews, don't go here, please go anywhere else for your Mercedes-Benz. MBZ should be embarrassed that MB of Encino represents their superior brand, because MB of Encino is a terrible representation of an otherwise amazing product.
Yelp Review
- April 06, 2021
Horribe horrible service at the Mercedes Benz encino location. If i could give 0 stars i would, they treated me as if i wasn't there with the intention of purchasing a vehicle from them. Wasted my time on MULTIPLE occasions and never got back to me when they had new vehicles in stock that i was...
Yelp Review
- April 06, 2021
We ordered a spare key for our GLK and picked it up 8 years later, when we needed it. Years, not months. We just thought why not give it a shot against all odds, and got lucky. It didn't take them more than a couple of minutes to retrieve it.
Google Review
- April 03, 2021
TONY provides the best service! Excellent attention to detail and service with a smile! Kudos to Tony!
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- April 03, 2021
If you are going to buy a Mercedes and you live in Los Angeles, this is the place. One thing I know is that this is a business that cares about what being a car dealership is. This is what seperates Trophy from the rest.
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- April 03, 2021
Great service Tony was my service advisor !
Response from the owner Replied: Thanks for sharing your review! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- April 03, 2021
super happy with their service. I got the best deal and they were so helpful to choose the best car.
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- April 03, 2021
BEWARE: False Advertising. A Mercedes-Benz 'No Integrity' DealershipA full-price offer was placed on an available vehicle, only to discover GSM Danni openly admitting he is unable to properly operate his CRM --to include a 'market adjustment' assumption in the description and/or listing. Pretty...
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- April 02, 2021
Response from the owner Replied: We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- April 02, 2021
Response from the owner Replied: We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- April 02, 2021
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Yelp Review
- March 30, 2021
Had the best experience yesterday buying a new car from Stephan Jarvis and Larry Killingsworth. Stephan was beyond professional, informative and easy to work with. Buying a car is always a trying task but Stephan made the process extremely straight forward. I will definitely recommend him to all my...
Yelp Review
- March 29, 2021
Took my car in to replace a cracked rim since this was the only dealer that had loaner cars available and this dealer is by far the worst of the worst. Not only did they charge me $1200 to change my rim and kept my car a few days but when I picked it up the tire sensor was missing and all tires had...
Yelp Review
- March 22, 2021
Thank you Joe Medawar for all your help on finding the perfect vehicle. He was fast efficient and kind! Job well done.
Google Review
- March 21, 2021
Great service Tony was my service advisor !
Response from the owner Replied: Thanks for sharing your review! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- March 20, 2021
BEWARE: False Advertising. A Mercedes-Benz 'No Integrity' DealershipA full-price offer was placed on an available vehicle, only to discover GSM Danni openly admitting he is unable to properly operate his CRM --to include a 'market adjustment' assumption in the description and/or listing. Pretty...
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- March 20, 2021
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- March 19, 2021
If you are going to buy a Mercedes and you live in Los Angeles, this is the place. One thing I know is that this is a business that cares about what being a car dealership is. This is what seperates Trophy from the rest.
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Yelp Review
- March 17, 2021
never will i go back to this dealership cause the service manager David Flodquist is mean rude and he just like money to say the least, ive been to other dealerships like keyes and bev hills and they are all professionals not like this animal manager , pls dont ever deal with this manager at all!!
Google Review
- March 10, 2021
super happy with their service. I got the best deal and they were so helpful to choose the best car.
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Yelp Review
- March 09, 2021
Horrible service, if I could give them lower than 1 star trust me i would. I came here to inquire a quote on a Mercedes Benz GT 53 and the sales agent I spoke to by the name of Ismael wasn't really eager to help me , and was acting as if I'm there to waste his time. Also the whole time Sam Lee...
Google Review
- March 07, 2021
TONY provides the best service! Excellent attention to detail and service with a smile! Kudos to Tony!
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- March 05, 2021
Response from the owner Replied: We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- March 05, 2021
Response from the owner Replied: We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- March 03, 2021
I believe that everyone should go to a different dealership instead of Mercedes Benz of Encino for the experience I receive was unprofessional when I had a change of mind to not buy a vehicle anymore. I suggest to go to another dealership for anyones own sake.
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Yelp Review
- March 02, 2021
WORST CAR BUYING EXPERIENCE OF ALL TIME ALERTFound a certified pre-owned 2020 GLC 350E with 6,000 miles or so on it and was excited to get the car. Unfortunately Joe Medawar is a disaster to deal with and would never buy another car from him or from this dealership. I wired payment in full for car...
Yelp Review
- March 02, 2021
Well I had to do the late night drop off but they called me next morning and had gotten me fixed up and on my way by following afternoon.
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- March 02, 2021
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- February 26, 2021
I believe that everyone should go to a different dealership instead of Mercedes Benz of Encino for the experience I receive was unprofessional when I had a change of mind to not buy a vehicle anymore. I suggest to go to another dealership for anyones own sake.
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Yelp Review
- February 23, 2021
Joe M was amazing ! Purchased my first Mercedes with him. He found the perfect car for me with all the package deals i wanted. Overall i had a very smooth and successful experience at MB Encino! Shout out to Joe M
Google Review
- February 17, 2021
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- February 17, 2021
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- February 03, 2021
We had gone to the dealership to look at a specific model. When we arrived we decided to look at different models. The salesman I worked with was very patient as we asked to see and drive various models. I was very pleased with the service and attention given us.Jose
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- February 03, 2021
Hans, Larry, and Ismail were great from the beginning to the end. The staff here are super friendly and take care of the customers!
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- February 03, 2021
Great customer service! Tyler is a Great salesman!Tyler worked hard to help me pick up the car I want with the price I can afford, he went above and beyond to satisfy his Cleint.I extremely recommend him as a great sales person to anyone would like to buy a new car from Mercedes Benz of Encino....
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- February 03, 2021
The absolute best customer service each and every thing I walked in. They treat you as family with courtesy and warmth. I loved it! It was by far the best car purchase I've ever made. Thank you Varoujan!!!
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- February 02, 2021
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- February 02, 2021
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- February 02, 2021
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- February 02, 2021
(Translated by Google) The boys are too efficient(Original)Son demaciado eficientes los muchacho
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Yelp Review
- January 27, 2021
I have been Mercedes benz customer for over 7 years I returned my leased vehicle to this dealership and requested a ride back home as I didn't have a car and no one to pick me up ! Mercedes refused to give me a ride as I'm no longer a customer of them and they said there is no ride services for when...
Yelp Review
- January 26, 2021
Do NOT buy or return a car here. They will screw you over with bills. I repaired and returned a car I leased from them and they didn't run it through second inspections. They're claiming they made the repairs themselves and auctioning off the car. Now I'm stuck with a HUGE bill because they didn't...
Yelp Review
- January 26, 2021
Do NOT buy or return a car here. They will screw you over with bills. I repaired and returned a car I leased from them and they didn't run it through second inspections. I made an APPOINTMENT to return the car & have them run it through second inspections. They're claiming they made the repairs...
Yelp Review
- January 24, 2021
What an experience I had! I stopped by this dealership to check out some of the vehicles they had listed on their website. I met with Tyler who helped me get a beautiful car for a great price! I was originally going to take a different vehicle because the other one was in the process of being sold....
Google Review
- January 23, 2021
We had gone to the dealership to look at a specific model. When we arrived we decided to look at different models. The salesman I worked with was very patient as we asked to see and drive various models. I was very pleased with the service and attention given us.Jose
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 21, 2021
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- January 17, 2021
(Translated by Google) The boys are too efficient(Original)Son demaciado eficientes los muchacho
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- January 17, 2021
Great customer service! Tyler is a Great salesman!Tyler worked hard to help me pick up the car I want with the price I can afford, he went above and beyond to satisfy his Cleint.I extremely recommend him as a great sales person to anyone would like to buy a new car from Mercedes Benz of Encino....
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- January 16, 2021
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 11, 2021
The absolute best customer service each and every thing I walked in. They treat you as family with courtesy and warmth. I loved it! It was by far the best car purchase I've ever made. Thank you Varoujan!!!
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 10, 2021
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Yelp Review
- January 08, 2021
Loved my experience here and love my car! Alex took care of me in need of finding the car that I wanted so quick. I have been driving mercedes for years and by far the best experience was with Alex at the Encino location. Could not be happier!
Google Review
- January 08, 2021
Son demaciado eficientes los muchacho
Google Review
- January 07, 2021
Hans, Larry, and Ismail were great from the beginning to the end. The staff here are super friendly and take care of the customers!
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Yelp Review
- January 07, 2021
Sale manager is very rude and impolite person. Trying to return my car he did not let me , said no space for your car
Google Review
- January 03, 2021
Nice car
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 03, 2021
No parking available, only pay, should have a validation or free entrance without not ticket
Response from the owner Replied: We are sad to hear that you did not have the best experience. You deserve better. Please reach out to me so we can make it right.
Google Review
- January 03, 2021
Thank you, Sam and Ismail for helping me get a new Mercedes GLC 300.They are very professional.
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 03, 2021
Nir was exceptional and his assistant Sara was delightful. Both were super helpful and professional in getting me into the car I wanted. Even the credit check with Sam and then the paperwork with finance manager were all lovely. It was a wonderful experience overall and I would happily recommend...
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 02, 2021
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 02, 2021
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- January 02, 2021
Amazing, quick easy and friendly experience. If you want a Mercedes, this is the place to get one!
Response from the owner Replied: Dear Shehan Peiris,Thank you for taking the time to provide us with your warm feedback. We review all feedback and truly enjoy hearing about your positive experience!I'm happy to hear that your experience at our dealership was a memorable one and that you are happy with your new luxury vehicle! Should you need assistance with your vehicle in the future, please do not hesitate to get in contact with us.Thank you again for your business and we look forward to welcoming you back to our dealership in the future.Best Wishes,Hans
Google Review
- December 28, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- December 27, 2020
I had to come for a replacement Key for my car and have them check something out. Checking in with the customer service girl was quite nice. She's pretty friendly and upbeat. Good vibes from that. It didn't take that long to actually talk to someone about it. Why is it always whatever you need...
Yelp Review
- December 27, 2020
I had to come for a replacement Key for my car and have them check something out. Checking in with the customer service girl was quite nice. She's pretty friendly and upbeat. Good vibes from that. It didn't take that long to actually talk to someone about it. Why is it always whatever you need...
Yelp Review
- December 24, 2020
Bought my first Mercedes from this dealership, great selection of cars!! Service can be more friendly, very hostile team!
Yelp Review
- December 23, 2020
Great people. Great deals. Ask for Alex. Knows his stuff. Best deals and best service.
Yelp Review
- December 23, 2020
Had the pleasure of getting my new car few days ago and had the best experience ever and all thanks to Alex Karen! He made the transition super easy and smooth! Made the best deal possible (and I had at least 7 quotes,including one from General Manager of one local MB store)and he made sure to find...
Yelp Review
- December 23, 2020
Great people. Great deals. Ask for Alex. Knows his stuff. Best deals and best service.
Yelp Review
- December 22, 2020
Mercedes Benz of Encino is a real-life example of what a dealership should not be, and shocking to find it wears the flagship Mercedes Benz brand. My experience started bad, and just went to worse and worse. When you look to purchase a $100K automobile, one would think you would connect with an...
Yelp Review
- December 22, 2020
Terrible experience. Terrible customer service. Rude workers. They do not wear any masks and are not following the rules that they themselves have right outside their door! This is the worst experience I have ever had with anyone who is working at a job. I do not know who these people think they...
Google Review
- December 19, 2020
No parking available, only pay, should have a validation or free entrance without not ticket
Response from the owner Replied: We are sad to hear that you did not have the best experience. You deserve better. Please reach out to me so we can make it right.
Google Review
- December 17, 2020
Nir was exceptional and his assistant Sara was delightful. Both were super helpful and professional in getting me into the car I wanted. Even the credit check with Sam and then the paperwork with finance manager were all lovely. It was a wonderful experience overall and I would happily recommend...
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- December 17, 2020
Man this place is worth then DMV they have no organization and dont know anythingI was there to buy car. End up paying cash for my s450. I have to wait 11day to get the car.Next try give me hard time to pickup the car. D O N T G O T O. THIS D E A L E R
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Yelp Review
- December 16, 2020
%100 disaster please stay away from Mercedes as my Experience from my S550 has been awful. I have 2017 S550e. My kids they do not like to get a ride inside of my car because of their bad Experience and they have safer feeling with my wife's car which is a cheaper 3 series BMW . From the beginning of...
Replied: I was at that dealer 4 days ago . At the first i was looking for find some body to can speak with my language and accidentally one of they're seller with the smile face enjoyed me with the best service. We talk with the english language so easy because the sells man was absolutely wonderful. He is name is igor at the pre-owned mercedes benz of encino . I have to say congratulation to that dealer for have this gentle man. Honestly i bought one lovely mercedes 2013 e class from them . For the first my mercedes it is fantastic. I recommend to every body this dealer and this sells man. I appreciated all of your kind and helps mr igor and i hope to see you more and more....
Yelp Review
- December 16, 2020
%100 disaster please stay away from Mercedes as my Experience from my S550 has been awful. I have 2017 S550e. My kids they do not like to get a ride inside of my car because of their bad Experience and they have safer feeling with my wife's car which is a cheaper 3 series BMW . From the beginning of...
Google Review
- December 15, 2020
The best Mercedes Dealership in town
Google Review
- December 10, 2020
I had an issue that was resolved perfectly by Michelle. Thanks Michelle for your follow up.
Google Review
- December 07, 2020
Thank you, Sam and Ismail for helping me get a new Mercedes GLC 300.They are very professional.
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- December 07, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- December 05, 2020
Google Review
- December 04, 2020
Nice car
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- December 03, 2020
So far I have a very pleasant experience. Everyone onsite and Technicians are very nice and helpful.
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- December 03, 2020
world class service, just like it should be!only come here fif you want to be treated right!
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- December 03, 2020
the sale person, Nir was very nice and polite, gave us all the details and worked just to get everything to our specs. the price was great, but the service was even better, and they delivered it all the way to San Diego!!!! thanks so much for making this experience easy, smooth and pleasant for us.
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- December 03, 2020
I've leased five cars from this dealer. They handle all client relations well. Pricing was better than other dealers.
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- December 03, 2020
Good staff and very knowledgeable.Although, they didn't have model that I was looking for so, I purchased elsewhere.I will still continue to shop here in the future.
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- December 03, 2020
Man this place is worth then DMV they have no organization and dont know anythingI was there to buy car. End up paying cash for my s450. I have to wait 11day to get the car.Next try give me hard time to pickup the car. D O N T G O T O. THIS D E A L E R
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Yelp Review
- December 02, 2020
DO NOT COME HERE. From the second we walked in we were not taken seriously. At one point when we were negotiating the price, we overheard the sales and finance people laughing at us. Our salesperson told us they were open until 9 but then later said "I literally stayed two hours past my shift for...
Google Review
- December 02, 2020
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- December 02, 2020
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- December 02, 2020
Response from the owner Replied: We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again
Google Review
- December 02, 2020
Response from the owner Replied: We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again
Google Review
- December 02, 2020
Response from the owner Replied: We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again
Google Review
- December 02, 2020
got the car i wanted and everything went smoothly and i love the car.
Response from the owner Replied: Dear Irv Levin,Thank you for taking the time to provide us with your feedback. We review all feedback we receive and enjoy hearing about your positive experiences.I'm happy to hear that your experience at our dealership was a rewarding one and that you are happy with your new Mercedes-Benz! If ever you need a service done on your vehicle, please do not hesitate to get in contact with us.We appreciate your business and we look forward to welcoming you back to our dealership in the future.Best Wishes,Hans
Yelp Review
- December 01, 2020
I just leased my second vehicle from MB of Encino. Sam Lee and Ismael Jacobo are to be commended for making my experience an amazing one. I turned in my old lease and found an even prettier car to replace it. See you in 4 years and we'll do this again. Thank you again Sam and Ismael!
Yelp Review
- November 30, 2020
What an awful service. I went there about a month ago to buy a car and trade in my other Mercedes. I test drive the car with mask on because of Covid. When I was placing the application I saw on the Mercedes app that it was saying my started battery was critical and it was detected an accident on...
Google Review
- November 28, 2020
Response from the owner Replied: We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again
Yelp Review
- November 28, 2020
1. Harout A., a.k.a Harry, Finance Manager did not explain to me what Cilajet was. Upon probing, he explained to me that it was a warranty. I informed him that I am declining this warranty, and yet he said that Cilajet was included in my price. When I was about to sign the contract, that's when I...
Google Review
- November 26, 2020
great servicex3
Google Review
- November 26, 2020
Response from the owner Replied: We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again
Yelp Review
- November 22, 2020
This is a picture of the GLC 300 Coupe that I did NOT purchase from Mercedes Benz Encino. I took my business elsewhere. I am always surprised when people are extremely courteous over the phone, then, when I show up, their tone changes. This was my experience with Mercedes Benz Encino. I originally...
Yelp Review
- November 22, 2020
I would certainly recommend them! I have had a great experience. I bought a car in 3 hours total. My beautiful 2020 CLA250 is a joy to drive! My salesman Henrich and my service advisor Kevin are Awesome!!!
Yelp Review
- November 22, 2020
This is a picture of the GLC 300 Coupe that I did NOT purchase from Mercedes Benz Encino. I took my business elsewhere. I am always surprised when people are extremely courteous over the phone, then, when I show up, their tone changes. This was my experience with Mercedes Benz Encino. I originally...
Google Review
- November 21, 2020
Response from the owner Replied: We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again
Google Review
- November 20, 2020
got the car i wanted and everything went smoothly and i love the car.
Response from the owner Replied: Dear Irv Levin,Thank you for taking the time to provide us with your feedback. We review all feedback we receive and enjoy hearing about your positive experiences.I'm happy to hear that your experience at our dealership was a rewarding one and that you are happy with your new Mercedes-Benz! If ever you need a service done on your vehicle, please do not hesitate to get in contact with us.We appreciate your business and we look forward to welcoming you back to our dealership in the future.Best Wishes,Hans
Google Review
- November 19, 2020
Response from the owner Replied: Thank you for posting a review. We're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Google Review
- November 18, 2020
world class service, just like it should be!only come here fif you want to be treated right!
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- November 17, 2020
Good staff and very knowledgeable.Although, they didn't have model that I was looking for so, I purchased elsewhere.I will still continue to shop here in the future.
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- November 17, 2020
So far I have a very pleasant experience. Everyone onsite and Technicians are very nice and helpful.
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- November 14, 2020
Worst customer service experience... walked in and multiple sale reps were available since they were just standing around talking and laughing... was there for about 15-20 minutes and none greeted or asked if I needed help... guess I'll go to another dealership to purchase my car.
Google Review
- November 12, 2020
the sale person, Nir was very nice and polite, gave us all the details and worked just to get everything to our specs. the price was great, but the service was even better, and they delivered it all the way to San Diego!!!! thanks so much for making this experience easy, smooth and pleasant for us.
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- November 10, 2020
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Yelp Review
- November 08, 2020
I was in the market for a Mercedes for the last year. I've gone to numerous dealerships in Orange County but was not impressed with how other dealers handled things. We already knew what car we wanted and everything down to the trim and additional packages. My boyfriend inquired about the car via...
Google Review
- November 05, 2020
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- November 05, 2020
I've leased five cars from this dealer. They handle all client relations well. Pricing was better than other dealers.
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Yelp Review
- November 04, 2020
Best dealership in town! Thank you for always taking such good care of us! Jose is without a doubt the best!
Google Review
- November 04, 2020
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- November 03, 2020
Great experience !
Response from the owner Replied: The team here is thrilled to hear such good feedback, and we're proud that you were satisfied.
Google Review
- November 03, 2020
AMAZING!!!!Found my dream
Response from the owner Replied: The team here is thrilled to hear such good feedback, and we're proud that you were satisfied.
Google Review
- November 03, 2020
Joe helped me out and provided me with the best experience ever. He helped me lease my first Mercedes ever and guided me through the process. I had a certain deal in mind and he was able to execute! Thank you so much Joe. I would definitely recommend him to anyone that is trying to take that step in...
Response from the owner Replied: The team here is thrilled to hear such good feedback, and we're proud that you were satisfied.
Google Review
- November 03, 2020
I have been a customer for many years and I continue to come back due to the professional sales and service people. Tyler, Sam and Drew are amazing!!!
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- November 03, 2020
Big Thank you to the manger Raffi that took care of us and made sure we are getting the car we want it:.Thanks again for a wonderful experience.
Response from the owner Replied: The team here is thrilled to hear such good feedback, and we're proud that you were satisfied.
Google Review
- November 03, 2020
I have been a customer for many years and I continue to come back due to the professional sales and service people. Tyler, Sam and Drew are amazing!!!
Response from the owner Replied: We are glad you were treated so great here. We make sure to put our customer's needs first. We look forward to seeing you again!
Google Review
- November 02, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- November 02, 2020
Response from the owner Replied: The team here is thrilled to hear such good feedback, and we're proud that you were satisfied.
Google Review
- November 02, 2020
Response from the owner Replied: The team here is thrilled to hear such good feedback, and we're proud that you were satisfied.
Google Review
- November 02, 2020
Response from the owner Replied: The team here is thrilled to hear such good feedback, and we're proud that you were satisfied.
Google Review
- November 02, 2020
Response from the owner Replied: The team here is thrilled to hear such good feedback, and we're proud that you were satisfied.
Google Review
- November 02, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- November 02, 2020
Excellent service
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- November 01, 2020
Great experience !
Response from the owner Replied: The team here is thrilled to hear such good feedback, and we're proud that you were satisfied.
Google Review
- October 30, 2020
Joe helped me out and provided me with the best experience ever. He helped me lease my first Mercedes ever and guided me through the process. I had a certain deal in mind and he was able to execute! Thank you so much Joe. I would definitely recommend him to anyone that is trying to take that step in...
Response from the owner Replied: The team here is thrilled to hear such good feedback, and we're proud that you were satisfied.
Yelp Review
- October 27, 2020
Hands down THE BEST Mercedes dealership and service department in the LA Area. I had my boss' car moved from Beverly Hills MB to Encino. David and Kevin at Encino, went out of their way to assist me every step of the process, they were honest, knowledgeable and prompt. I will be scheduling all of my...
Yelp Review
- October 25, 2020
I went in just to look and left with a car. The attention I received was very pleasant and professional. I commend the dealership for adding Hovig Ahagian to their team. He went above and beyond making sure everything was taken care of. His follow up was also very appreciated.
Google Review
- October 21, 2020
Response from the owner Replied: The team here is thrilled to hear such good feedback, and we're proud that you were satisfied.
Yelp Review
- October 21, 2020
My current lease (through MB of Encino) is about to end in two months and I waited too long to move on the order for its replacement. (My current lease was also made to order.) At any rate, I decided to stay with the wonderful sales and service team in Encino. I stopped by without an appointment,...
Replied: It's been nearly 7 months since I received my custom ordered C300 Sport Coupe, so this update is LONG past due. First off, I LOVE my coupe even more now than when I first got behind the wheel. Big thanks to Mihir, who is hands-down the best auto sales consultant I've ever worked with. Knowledgeable and honest, and an all around great guy. Also a special word of thanks to Mark, Fuzzy, and Michelle for their assistance throughout the entire process. This was my first lease, as well as my first Mercedes. They held my hand throughout, educated me, and kept everything simple and easy. High recommend from this happy and satisfied customer.
Yelp Review
- October 21, 2020
My current lease (through MB of Encino) is about to end in two months and I waited too long to move on the order for its replacement. (My current lease was also made to order.) At any rate, I decided to stay with the wonderful sales and service team in Encino. I stopped by without an appointment,...
Google Review
- October 15, 2020
Response from the owner Replied: The team here is thrilled to hear such good feedback, and we're proud that you were satisfied.
Google Review
- October 14, 2020
Google Review
- October 14, 2020
Response from the owner Replied: The team here is thrilled to hear such good feedback, and we're proud that you were satisfied.
Cars.com Review
- October 14, 2020
Stay away from their service department. They have serious theft of personal items going on there. After I dropped my car off and came to pick it up , it was ransacked and items were stolen. The reason I noticed is because when i was dropping it off i purposely covered the items, hiding them in...
Google Review
- October 14, 2020
Stay away from their service department. They have serious theft of personal items going on there. After I dropped my car off and came to pick it up , it was ransacked and items were stolen. The reason I noticed is because when i was dropping it off i purposely covered the items, hiding them in...
Yelp Review
- October 14, 2020
Stay away from their service department. They have serious theft of personal items going on there. After I dropped my car off and came to pick it up , it was ransacked and items were stolen. The reason I noticed is because when i was dropping it off i purposely covered the items, hiding them in...
Google Review
- October 12, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- October 11, 2020
Response from the owner Replied: The team here is thrilled to hear such good feedback, and we're proud that you were satisfied.
Google Review
- October 11, 2020
AMAZING!!!!Found my dream
Response from the owner Replied: The team here is thrilled to hear such good feedback, and we're proud that you were satisfied.
Google Review
- October 09, 2020
Big Thank you to the manger Raffi that took care of us and made sure we are getting the car we want it:.Thanks again for a wonderful experience.
Response from the owner Replied: The team here is thrilled to hear such good feedback, and we're proud that you were satisfied.
Google Review
- October 07, 2020
Excellent service
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Yelp Review
- October 05, 2020
Super amazing service all around.The service department is very accommodating and always communicated with me while they were maintaining my car.
Google Review
- October 05, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- October 03, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- October 03, 2020
Went above and beyond to get me the car I wanted! Thank you!
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- October 03, 2020
I will give heir wholesale part department mediocre on the way they answer the phone. Especially their employee called Graham. If he was my worker I will keep him home swimming in his backyard. They should teach their employees 101 customer service.
Response from the owner Replied: We are sad to hear that you did not have the best experience. You deserve better. Please reach out to me so we can make it right.
Google Review
- October 03, 2020
I really hate leaving bad reviews and want to give better reviews during these challenging times, but the service from the moment I drove off the lot has been terrible. From messing up the paperwork for my car purchase, to not notifying me that my service contract wouldn't be activated for a week...
Response from the owner Replied: We are sad to hear that you did not have the best experience. You deserve better. Please reach out to me so we can make it right.
Google Review
- October 02, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Yelp Review
- October 02, 2020
Dropped my car off for service and one of the advisers Drew and the service manager refuse to wear mask. Update: went in today for a safety recall repair, and the service manager is STILL not wearing a mask, even though there's a sign that clearly says anyone entering the building must wear a mask....
Replied: Dropped my car off for service and when I pulled up, none of the 4 service valets were wearing masks, and they were talking very closely to one another. When they saw me, all the masks went on. Then, when I went into the service area, I noticed that one of the service advisors, Drew, wasn't wearing a mask, so when my service advisor was helping me, I asked him why Drew wasn't wearing one, so he asked him and Drew said, "Oh come on!" He begrudgingly went over to his desk and put his mask on, but it stayed on for probably a minute, because when I turned around, it was off again. Then, as I was leaving, it all made perfect sense why employees weren't wearing masks... the Service Manager wasn't wearing a mask, and I was told that he refuses to do so.Let me say that I HATE wearing masks, but not only is it the law, but people are dying from Covid-19. If these people refuse to wear masks, they need to be fired, because they are putting the public at risk.The ONLY reason I'm not giving this place 1 star is because my service advisor is always great!
Google Review
- October 02, 2020
Response from the owner Replied: We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again
Google Review
- October 02, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- October 02, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- October 02, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- October 02, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- October 02, 2020
Response from the owner Replied: Thanks for sharing your kind words! We're excited that you had an amazing experience with us! We appreciate the 5-stars and we'll look forward to serving you again.
Google Review
- October 02, 2020
(Translated by Google) Excellent attention from the employee(Original)Excelente atencin de parte del empleado
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- October 02, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- September 28, 2020
(Translated by Google) Excellent attention from the employee(Original)Excelente atencin de parte del empleado
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- September 28, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- September 24, 2020
Worst experience ever, Jeffrey Boyle the finance director is the worst. I purchased my car from here, I live in Florida had it shipped, come to find out they didnt send paperwork registration tag title nothing. I go to the dmv and they need paperwork from them. They tell me they sent the paper work...
Yelp Review
- September 24, 2020
This place is the worst, I bought a car here and the finance director Jeffrey Boyle has had me waiting over a week for my registration mind you the paper work to buy the car they sent overnight and arrived the next day. I am in a different state so they say they cannot provide a temporary plate and...
Yelp Review
- September 24, 2020
Poor quality and worst service ever. Two weeks after I leased a new $60,000 car the windshield cracked. I took it in immediately, have talked with 4 different employees and have had nothing but the run around. Zero follow-up and a bunch of false statements. One of those employees was the head of the...
Yelp Review
- September 24, 2020
This place is the worst, I bought a car here and the finance director Jeffrey Boyle has had me waiting over a week for my registration mind you the paper work to buy the car they sent overnight and arrived the next day. I am in a different state so they say they cannot provide a temporary plate and...
Yelp Review
- September 24, 2020
This place is the worst, I bought a car here and the finance director Jeffrey Boyle has had me waiting over a week for my registration mind you the paper work to buy the car they sent overnight and arrived the next day. I am in a different state so they say they cannot provide a temporary plate and...
Google Review
- September 24, 2020
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.
Google Review
- September 24, 2020
Went above and beyond to get me the car I wanted! Thank you!
Response from the owner Replied: We are incredibly grateful that you took the time to leave us this review. We put our customer satisfaction as the top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.