Very good service. Artem and Feliks were very helpful, knowledgeable and responsive. I purchased the car remotely and everything was very smooth.

Dealer Replied: Thank you for the feedback. We’re glad Todd and our team provided prompt, expert support and made your remote purchase of a used BMW 850 seamless. Enjoy every mile.

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We could not agree on price but response and service was great. Would consider again.

Dealer Replied: It’s great to hear that Todd and our team provided prompt service and clear responses. Although we couldn’t settle on price this time, we’re glad you’d consider returning for Porsche options in the future.

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Antisemitism. Employ an anti-semitic goon but the anti-semitism starts from the top down.

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They are racist in very unethical ran my credit to the ground in told me come in said it was able to be seen the car in i never seen it even after they ran my credit in drove hour out my way. I hate being lied to in took advantage of this money hungry unprofessional business. Encino Mercedes is...

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Stay away from William Cruz! One of the worst service experiences I’ve had. I brought my car in for a tire replacement that was explicitly supposed to be covered, only to be told after the service that they were denying coverage for no legitimate reason. This should have been communicated...

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TRY NOT TO LIE TO CUSTOMERS JUST TO BRING BUSINESS TO THE DEALERSHIP. ITS UNPROFESSIONAL AND IT SUCKS. SHAME ON YOU WILLIAM CRUZ.

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a dealership location, which I have been very comfortable visiting as far as buying vehicles, have come to a crashing end due to the unprofessional communication from a service employee by the name of William Cruz. to put this review short, I would suggest that employees need to have better...

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After purchasing my leased Mercedes in 2022, I added a $3,800 extended warranty for peace of mind. I barely drive the car, but when the A/C stopped working, I took it to Thousand Oaks for service — only to find out my warranty had been canceled just days after purchase. No one could explain...

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They have had my car in service for 7 months now and they keep talking about a part and so on...Do not buy the G wagon its xxxx on top of all there other cars!

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HORRIBLE EXPERIENCE ON 5/30/25 Let me start off with my Pro's, Mr. Stephan Jarvis made my experience extremely better with his professionalism on how he handled me. His communication was clear and to the point, I'm glad he was there and he handled me with care. Now to my CON's The sales manager...

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