Unprofessional, Unprepared, and generally deceitful and full of xx. Totally unwilling to act in an open and honest way. I felt very uncomfortable with their style of business. Less then honest

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Deliquent xxxxxxxx. They currently owe me $645 and haven't been able to cut a check in over 3 weeks. I did an online deal with Trophy which included shipping to my house. 4 days after the deal had been finalized the car still hadn't shipped. I drove 4-hours each way on a sunday to retreave the...

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Just purchased a used car. Perfect experience! ANASTASIA was great. Alex was honest and straight forward. Highly recommend this dealership. No games or crazy sales tactics. Will definitely be back.

Dealer Replied: Knowing the honest, no-pressure experience matched what you hoped for is truly rewarding. Your recommendation and five-star rating mean a lot to our team. Enjoy your Maybach S 680, and we look forward to serving you again.

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I visited Mercedes-Benz of Encino today for a scheduled appointment to explore some of your new EV offerings. While I had a very positive experience with the sales team, my interaction with the valet staff was extremely disappointing and ultimately overshadowed the visit. When I arrived, I waited...

Dealer Replied: Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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$14,000 PLUS OF ISSUES ONLY WEEKS AFTER PURCHASE! The problems with the Audi RS5 I purchased from Mercedes-Benz of Encino continue to grow! I first was stuck with just over $11,000 of issues I explained before. As the shop has begun disassembling the vehicle, even more issues are being...

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BUYERS: I WOULD STRONGLY RECOMMEND AGAINST PURCHASING A USED VEHICLE FROM MERCEDES-BENZ OF ENCINO. I spent over $50,000 on a 2018 Audi RS5 with approximately 45,000 miles from Mercedes-Benz of Encino. After only about four weeks of driving, I am now facing $11,000+ in mechanical repairs. The...

Consumer Replied: After all this time, countless phone calls and emails over more than a month, and me literally driving 4.5 hours round trip to speak with your team in person and try to reach a resolution, now you want to “get to the bottom of this”? No customer should have to take out another loan to cover massive repair costs on a vehicle they purchased from your dealership and were only able to enjoy for four weeks! I’ve made every reasonable effort to resolve this directly with your team. At this point, I’m asking you to do the right thing and make this situation right. Your dealership has my contact information. I’m available and waiting to hear how you intend to resolve this.

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I’ve had a TERRIBLE experience with MERCEDES BENZ OF ENCINO, both Sales and Service. For over 6 months I've been trying to resolve a tire issue that started because I bought my car (May 2025), a GLC 300, believing it had run-flat tires, just like the Mercedes I previously purchased from them. I even...

Dealer Replied: Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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I had a very disappointing experience with this dealership. I drove nearly two hours from Orange County after a sales manager confirmed the vehicle price, ran my credit application, and provided financing payment estimates. Before making the trip, I specifically asked whether there were any...

Dealer Replied: We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you, Daniel.

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Very good service. Artem and Feliks were very helpful, knowledgeable and responsive. I purchased the car remotely and everything was very smooth.

Dealer Replied: Thank you for the feedback. We’re glad Todd and our team provided prompt, expert support and made your remote purchase of a used BMW 850 seamless. Enjoy every mile.

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We could not agree on price but response and service was great. Would consider again.

Dealer Replied: It’s great to hear that Todd and our team provided prompt service and clear responses. Although we couldn’t settle on price this time, we’re glad you’d consider returning for Porsche options in the future.

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Antisemitism. Employ an anti-semitic goon but the anti-semitism starts from the top down.

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They are racist in very unethical ran my credit to the ground in told me come in said it was able to be seen the car in i never seen it even after they ran my credit in drove hour out my way. I hate being lied to in took advantage of this money hungry unprofessional business. Encino Mercedes is...

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Stay away from William Cruz! One of the worst service experiences I’ve had. I brought my car in for a tire replacement that was explicitly supposed to be covered, only to be told after the service that they were denying coverage for no legitimate reason. This should have been communicated...

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TRY NOT TO LIE TO CUSTOMERS JUST TO BRING BUSINESS TO THE DEALERSHIP. ITS UNPROFESSIONAL AND IT SUCKS. SHAME ON YOU WILLIAM CRUZ.

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a dealership location, which I have been very comfortable visiting as far as buying vehicles, have come to a crashing end due to the unprofessional communication from a service employee by the name of William Cruz. to put this review short, I would suggest that employees need to have better...

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After purchasing my leased Mercedes in 2022, I added a $3,800 extended warranty for peace of mind. I barely drive the car, but when the A/C stopped working, I took it to Thousand Oaks for service — only to find out my warranty had been canceled just days after purchase. No one could explain...

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