DealerRater Review
- January 27, 2022
Responsible, considerate, moderate, and trustable. Especially, the car was washed very clean, far beyond expectation.
DealerRater Review
- January 27, 2022
Very thorough and patient. Organized and knowledgeable about the car and the technology. Thank you
DealerRater Review
- January 27, 2022
The customer service is very good. I dealt with Abdul Khalid who was excellent and service oriented The only complaint I have is about repair pricing which is absolutely outrageous
Mercedes-Benz of Natick Replied: Thank you for the five-star review! It means a lot to hear we've provided such great care to you! We look forward to assisting you again in the future! - Mercedes-Benz of Natick
DealerRater Review
- January 26, 2022
Friendly and clean environment. My car got washed and tire pressure was checked. Highly recommended
Mercedes-Benz of Natick Replied: Thank you for your recommendation! We appreciate you coming to visit us here at Mercedes-Benz of Natick and hope we have the opportunity to serve you again in the future!
DealerRater Review
- January 26, 2022
Great job. Loads of patience answered all our questions this was very helpful to us enjoy the car
Mercedes-Benz of Natick Replied: Thank you for the wonderful feedback! We're glad our team was able to answer all your questions and we hope to see you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- January 25, 2022
Ive been doing my cars serviced at Mercedes Benz of Natick for years now, and Ive never been disappointed. Mainly because of the great service !! I have been extremely satisfied with Luis as my advisor. He listens intently when I am describing any issue in the car which I may want diagnosed, and...
Mercedes-Benz of Natick Replied: Thank you so much for this wonderful feedback! We're truly honored to have you as a Mercedes-Benz of Natick customer and are happy to hear that Luis continues to provide you with such exceptional service. Thanks again for the kind review and we'll see you at your next visit!
DealerRater Review
- January 25, 2022
As longtime clients of Mercedes of Natick, it has always been a pleasure to work with our representative, Steve Boston. Steve is professional, helpful, and very kind. He is always ready and available to help, answer questions, and offer support. Thank you Steve... we look forward to seeing you...
Mercedes-Benz of Natick Replied: You've made our day! We're happy to hear that Steve and the Mercedes-Benz of Natick team went above and beyond for you! Thank you for the awesome review!
Google Review
- January 24, 2022
Outstanding service
Response from the owner Replied: Denny, thank you for your positive review of Mercedes-Benz of Natick!
DealerRater Review
- January 24, 2022
I was really happy with my recent experience at Mercedes of Natick. I bought a used car in the last year and the were great about telling me about some major items that need to be done in the coming year that I could wait on - instead of telling me it had to be done now. All the staff were...
Mercedes-Benz of Natick Replied: Thank you for sharing your experience! We're glad Frederick & the team were so helpful to you during your visit and we look forward to seeing you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- January 24, 2022
Vito was one of the best sales guys I have had the pleasure of doing business with. From walking into the showroom until finalization of purchase was super quick, easy and enjoyable.
Mercedes-Benz of Natick Replied: Thank you for the kind review! We're so happy to hear you had such a great experience with Vito and we'll be sure to share this wonderful feedback with him. Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- January 23, 2022
Jonny did a terrific job reviewing all the features and technology on my new GLE 450. He even helped me sync my garage door opener with the new car on his day off. Now that is taking customer service to the highest level. Thank you Jonny.
Mercedes-Benz of Natick Replied: We're happy that Jonny made your experience so enjoyable, Kevin! Thank you for coming to see us for your GLA 450! We hope you love your new ride! - Mercedes-Benz of Natick
DealerRater Review
- January 23, 2022
The service dept. Is amazing!! Luis Aguasvivas and the repair people are so ice and professional. They make sure to provide the white glove service and as always provide a pristine quality of work and service. Love them!
Mercedes-Benz of Natick Replied: We're grateful to hear that Luis could earn five stars for a job well done! Thank you for rating Mercedes-Benz of Natick five stars, Danitra!
DealerRater Review
- January 23, 2022
Francisco & Jonny are great they did their job and helped me find my car and work my way around the car. Highly recommend them both if you stop by there.
Mercedes-Benz of Natick Replied: We're happy Francisco and Jonny gave you five-star care! Thank you for leaving Mercedes-Benz of Natick your awesome review!
DealerRater Review
- January 23, 2022
Scott was terrific. He was professional and helpful. I had a very good experience with this service.
Mercedes-Benz of Natick Replied: We're happy to hear that Scott made this a five-star experience for you! Thank you for coming to Mercedes-Benz of Natick!
DealerRater Review
- January 23, 2022
We met with Jonny yesterday to set up the Mercedes me connect and review all the technology features in our new vehicle. He was very knowledgeable and professional and was able to answer all our questions.
Mercedes-Benz of Natick Replied: Thank you for the kind review! We're so glad Jonny was able to get you feeling comfortable with all the great new features your vehicle has to offer and we'll be sure to let him know how much you appreciate his awesome service. Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- January 23, 2022
Saena made the buying experience seamless. Excellent customer service throughout the entire process. We are very happy customers.
Mercedes-Benz of Natick Replied: Thank you for the wonderful review! It means a lot to hear that you're happy and we hope to see you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- January 23, 2022
Vito was our sales agent and he made our experience incredibly nice making sure all our questions and needs were taken care of during our purchase of the 2022 GLS450. Along with Danny from management office and Yatin from the finance office, they took care of us from start to finish catering to all...
Mercedes-Benz of Natick Replied: Thank you so much for the kind review and congratulations on your new GLS 450! We're happy to hear that our team worked hard to make the experience a great one for you and we'll be sure to share this wonderful feedback with everyone who was involved. Thanks for choosing Mercedes-Benz of Natick and please don't hesitate to reach out if we can be of service again in the future!
Cars.com Review
- January 22, 2022
The service dept. Is amazing!! Luis Aguasvivas and the repair people are so ice and professional. They make sure to provide the white glove service and as always provide a pristine quality of work and service. Love them!
Dealer Replied: Thank you for recommending our service at Mercedes-Benz of Natick! We're so happy that Luis earned your 5-stars! See you next time!
Google Review
- January 22, 2022
Response from the owner Replied: It makes us so happy to see positive reviews. Thank you!
DealerRater Review
- January 22, 2022
Today we purchased our first Mercedes Benz from Mercedes Benz of Natick. Our sales representative was awesome from start to finish. Charles went out of his way to make sure that he understood what we were looking for and introduced us to a couple of different models that met our needs. We have three...
Mercedes-Benz of Natick Replied: Charles and the team appreciate you taking the time to leave us your five-star review! Thank you for coming to Mercedes-Benz of Natick!
DealerRater Review
- January 22, 2022
Jonny Pham was extremely knowledgeable, helpful, and patient. He guided us through the new car process in an orderly, well thought out way. There were a lot of new things to learn and Jonny succeeded in covering all of them. He had a great sense of humor. In summary Jonny and Steve Boston, who has...
Mercedes-Benz of Natick Replied: We're happy Jonny and Steve could make your experience enjoyable, Susan! Thank you for rating Mercedes-Benz of Natick five stars!
DealerRater Review
- January 22, 2022
Scott was excellent , very friendly and professional during our recent visit to dealership. He answered all our questions.
Mercedes-Benz of Natick Replied: We're so glad to hear you had an awesome visit with Scott! Thank you for trusting Mercedes-Benz of Natick with your business. We hope to see you again next time!
DealerRater Review
- January 22, 2022
Jonny was amazing with showing me all the features on my new GLA 250. He knew exactly how to explain the features and ensured I was comfortable. Jonny went above and beyond, spending more than an hour to answer questions and help set up many features. Thanks Jonny, you are knowledgeable and...
Mercedes-Benz of Natick Replied: We're pleased to hear that Jonny made the process of taking home your new GLA 250 so enjoyable! Thank you for taking the time to tell us about your experience at Mercedes-Benz of Natick!
DealerRater Review
- January 22, 2022
Overall quiche happy with Vito and the service received. A small blip delayed delivery but all good after that
Mercedes-Benz of Natick Replied: Thank you for sharing your experience! We appreciate you trusting Vito & the Mercedes-Benz of Natick team with your business and hope we have the opportunity to work with you again in the future!
Google Review
- January 21, 2022
My review is of the service dept, not the sales dept. I have had multiple negative experiences at this dealership, I continued to use them because theyre the most convenient MB dealership for me, but when they asked for my feedback - assured me someone would get back to me regarding my concerns -...
Response from the owner Replied: Hi Guinnevere, thank you for taking the time to update your review. We were concerned to hear about your experience, but am happy that Adam stepped in. We hope to take your experience as a learning opportunity for our team. -Mercedes-Benz of Natick
Google Review
- January 21, 2022
Fred at Mercedes of Natick is awesomeHe is very thorough and quick to respond back to the root of the car issueTop notch service from a true professional he also does not try to upsell anything unnecessary which is also greatly appreciatedThank you Fred and Mercedes of Natick !
Response from the owner Replied: Thank you for the wonderful feedback, Sharon! Fred is a truly valued asset to our team and we look forward to sharing your kind comments with him. We appreciate you being a Mercedes-Benz of Natick customer and look forward to your next visit. Take care!
Google Review
- January 21, 2022
Leave it to Chambers to turn a 10-minute driver airbag replacement into a 2-star review. #1. There are no service confirmation or reminder emails/texts/etc. I called the day of to make sure I was actually on their schedule. #2. I was told 1-1.5hours over the phone so I planned to wait. After...
Response from the owner Replied: Hi Nick, We're disappointed to hear that your service visit didn't earn us five stars and we'd like to help resolve your concerns. Please don't hesitate to reach out to me directly if you're interested in discussing the situation in more detail. Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com
DealerRater Review
- January 21, 2022
Had a recall software update today and as usual it went very well. Scott Masterson, service technician did a great job in getting the work done.
Mercedes-Benz of Natick Replied: Thank you for trusting Mercedes-Benz of Natick with your service needs! We appreciate your continued support and look forward to your next visit!
DealerRater Review
- January 21, 2022
Charles went above and beyond to help my wife and I return our lease car and purchase a new one. We were not sure which make and model is the next perfect fit for our growing family. Charles helped us narrow down our list and provided valuable feedback and recommendations. . Overall we are...
Mercedes-Benz of Natick Replied: Thank you for taking the time to share your experience! We're thrilled to hear that Charles was able to help you & your wife find a vehicle that's just right for your growing family and we'll be sure to let him & Danny know how much you appreciate their exceptional service. Thanks for trusting Mercedes-Benz of Natick with your business. We hope we have the privilege of working with you again in the future!
DealerRater Review
- January 21, 2022
Charles was exceptional in his knowledge and his willingness to go above and beyond to help me with the purchase of my new car. He remained in constant contact and took care of everything, making it a smooth and pleasant experience. Thanks Charles, I really appreciate your assistance and...
Mercedes-Benz of Natick Replied: We're so glad that Charles had the opportunity to assist you with your new vehicle and look forward to sharing this wonderful feedback with him! Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if we can be of service again in the future!
Google Review
- January 20, 2022
Response from the owner Replied: Thank you for being such a great customer of Mercedes-Benz of Natick, Yuanru!
Google Review
- January 19, 2022
Response from the owner Replied: Alan, thank you for your review. We really appreciate it! - The Mercedes-Benz of Natick team
Google Review
- January 19, 2022
Scott was professional and handled our service request carefully. He made sure to ask other issues apart from the regular service that we needed to do. My car is running perfectly well after the service. Thank you Scott and the team.
Response from the owner Replied: Miti, we are so happy that Scott could take great care of you at Mercedes-Benz of Natick!
Google Review
- January 19, 2022
Knowledgeable sales with smooth deal, best seller high recommend!
Response from the owner Replied: Joan, we are so happy that you had such a great time working with Mercedes-Benz of Natick!
Google Review
- January 19, 2022
Response from the owner Replied: Theres nothing like seeing a great review on our page, thank you!
Cars.com Review
- January 19, 2022
I dropped off my Mercedes S350 Blietec for a Service B and found the customer service to be outstanding and excellent! Highly recommend this dealership for any purchase and service. Keep up the awesome work!
Dealer Replied: We are so happy that our team at Mercedes-Benz of Natick can take wonderful care of that beautiful car of yours!
DealerRater Review
- January 19, 2022
Fares was a pleasure to work with. I'd definitely go back with him Thanks again Fares
Mercedes-Benz of Natick Replied: This review means so much to us! Thank you for coming to Mercedes-Benz of Natick!
DealerRater Review
- January 19, 2022
Upon driving into dealership to bring car in for an inspection sticker, Luis introduced himself, was very pleasant , directed me to leave my key and registration on front seat and to wait in the waiting area. Very nice interaction. Luis certainly knows how important customer satisfaction is.
Mercedes-Benz of Natick Replied: Sammy, We're so happy the Mercedes-Benz of Natick team could earn your five-star rating! Luis is a valued member of our team and we're glad they gave you the best care possible! Thank you!
DealerRater Review
- January 19, 2022
Very polite and worked over regular hours to address customer's needs, willing to do everything they can to retain customers.
Mercedes-Benz of Natick Replied: Thank you for giving us the opportunity to serve you, Richard! We look forward to doing so again in the future! - The Mercedes-Benz of Natick Team
DealerRater Review
- January 19, 2022
Never had a bad experience here. My representative Brian B. Is so polite, caring & kind, He makes sure my vehicle is always serviced with detailed care. So much so, that he always does a complete overlook for any issues that could arise. Communication is always clear & detailed when it comes to...
Mercedes-Benz of Natick Replied: It means the world to us that the Mercedes-Benz of Natick team has earned your trust and respect! Thank you so much for taking the time to tell us about your experiences here, and we look forward to seeing you again for your next service visit!
DealerRater Review
- January 19, 2022
My experience at MB of Natick was excellent. Was treated with the out most respect and everything was explained thoroughly and the job was completely on a timely fashion. In my opinion MB of Natick is the best!
Mercedes-Benz of Natick Replied: We're so glad to hear the Mercedes-Benz of Natick team gave you five-star care, Sett! Thank you for coming to see us!
DealerRater Review
- January 18, 2022
Nick Scherer and Jonny Pham made the entire experience of purchasing a used vehicle wonderful. I didn't have a particular car in mind, but wanted certain features, and Nick patiently showed me several used SUV options on the lot. He was kind, respectful, and honest. I wound up with a GLS450 that has...
Mercedes-Benz of Natick Replied: Thank you so much for the awesome review, Lucy! We're glad to hear that Nick and Jonny gave you five-star care! - Mercedes-Benz of Natick
DealerRater Review
- January 18, 2022
I wish other dealerships have people like Jonny! With him introduction to your vehicle tech is super efficient and quick! Awesome job!
Mercedes-Benz of Natick Replied: The Mercedes-Benz of Natick team is thrilled to hear it, Denis! Thank you!
DealerRater Review
- January 18, 2022
Many thanks to Nick Scherer for an amazing test drive and first impression, Vito Argote for a stress-free shopping experience , Jonny Pham for a quick and efficient walkthrough the tech of the car and Niko and Kolls for special attention! Amazing job guys!
Mercedes-Benz of Natick Replied: We're glad to hear it, Denis! We know the Mercedes-Benz of Natick team will be happy to hear that they've made this a stress-free experience! Thank you for coming!
DealerRater Review
- January 18, 2022
Vito Argote is super amazing and really helpful!! I finally found my ideal car here with help of him! He also saved me a lot of time during the whole process, both in test driving and preparation for documents. It's one of my best purchasing experience ever and I would recommend Vito to anyone who...
Mercedes-Benz of Natick Replied: Thank you for taking the time to share this review, Jasmine! We're so glad Vito had the opportunity to help you find the perfect vehicle and we'll be sure to share this wonderful feedback with him & Jonny. Thanks for choosing Mercedes-Benz of Natick and please don't hesitate to reach out if there's anything else we can assist you with!
DealerRater Review
- January 18, 2022
Many choices exist however we always go with MB of Natick. Best service experience bar none! They do what they say all the time and their reps are knowledgeable and sincere!
Mercedes-Benz of Natick Replied: Thank you for the kind review! We're honored to receive your continued support and look forward to your next visit with us here at Mercedes-Benz of Natick!
Cars.com Review
- January 18, 2022
From the warm welcome to a smiling goodbye, it was AWESOME, and professional!! Top Notch! The facility was clean and EVERYONE there was helpful and considerate!
Dealer Replied: Thank you for the rave review! We'll see you at your next appointment! - Mercedes-Benz of Natick
DealerRater Review
- January 17, 2022
Saena and Danny were extremely helpful and transparent in putting together a deal for a client of mine. I appreciated their candid approach to understanding what it would take to get things done and their great attitude! Thanks!
Mercedes-Benz of Natick Replied: We're so glad Saena and Danny had the opportunity to assist you! Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- January 17, 2022
Saena couldnt have been more helpful. She was very responsive to all my text and phone calls. Very professional and knowledgeable. Even though I didnt purchase a car Saena was very pleasant to work with. I wouldnt hesitate to recommend her to anyone. Thank you Saena! Marie
Mercedes-Benz of Natick Replied: Thank you for trusting Saena and our team at Mercedes-Benz of Natick! We're lucky to have a customer like you! See you next time!
DealerRater Review
- January 16, 2022
We signed a P&S agreement to purchase a new GLB250 that will be delivered in a few weeks. Our experience was great. Charles Scrymgeour was friendly, sincere, extremely helpful, knowledgeable and answered all our questions. We appreciated our time with him because he made us feel comfortable and not...
Mercedes-Benz of Natick Replied: Thank you for your 5-star review! We're so happy that Charles helped you find a new vehicle! We will keep you updated on the status of your new vehicle! See you next time at Mercedes-Benz of Natick!
DealerRater Review
- January 16, 2022
Service was quick and convenient. All my concerns was addressed. The car was ready as expected.
Mercedes-Benz of Natick Replied: Thank you for sharing your experience! We hope to see you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- January 16, 2022
Worked with Dakota, Nick, Jonny and Danny. Everyone was patient and kind, explaining everything from start to finish. I appreciate working with such a wonderful team!
Mercedes-Benz of Natick Replied: Thank you for your review! We're so happy that Dakota, Nick, Jonny, and Danny earned your 5-stars! We look forward to seeing you next time at Mercedes-Benz of Natick!
Google Review
- January 16, 2022
Overpriced compared to other dealers, exploiting the Covid situation and selling at a very higher price on top of MSRP.
Google Review
- January 15, 2022
Brian at MB of Natick delivers best in class customer service. He is friendly, professional and responsive, and he is so respectful of my time!
Response from the owner Replied: Thank you for this wonderful feedback, Julie - Brian will be so happy to hear it! We appreciate you being a Mercedes-Benz of Natick customer and look forward to seeing you next time. Take care!
Google Review
- January 15, 2022
Always A great experience, Scott was super helpful.
Response from the owner Replied: Thank you for being a Mercedes-Benz of Natick customer, Fabricio! We appreciate your business and look forward to seeing you next time!
Google Review
- January 15, 2022
Response from the owner Replied: Errol, we appreciate your business and kind review! The team at Mercedes-Benz of Natick looks forward to seeing you again soon.
DealerRater Review
- January 15, 2022
Prompt, precise, and professional. Johnny at MB of Natick was more than helpful to explain the details of cutting-edge technology built into the vehicle. Thank you for the great experience!
Mercedes-Benz of Natick Replied: Thank you for the kind review! We're thrilled to hear that you had a great experience working with Johnny and we hope you enjoy your new vehicle. Take care and please don't hesitate to reach out if we can be of service again in the future! - The Mercedes-Benz of Natick Team
DealerRater Review
- January 15, 2022
I have been a Mercedes' Benz owner for over 20 years but it was first experience with the Natick dealership. Upon my arrival, Charles met me with a smile and warm welcome. He was extremely knowledgeable and helpful in narrowing down my selection of a new vehicle. When I later requested a new...
Mercedes-Benz of Natick Replied: Thank you for giving us the opportunity to earn your business, Jim! We're thrilled to hear you had such a great experience with Charles and we'll be sure to share this wonderful feedback with him. Enjoy your new vehicle and please don't hesitate to reach out if we can be of service again in the future! - The Mercedes-Benz of Natick Team
Google Review
- January 14, 2022
Response from the owner Replied: Janice, thank you for taking the time to leave Mercedes-Benz of Natick a review!
DealerRater Review
- January 13, 2022
Vit and Niko were very friendly and helpful throughout the process of my buying the Mercedes from Mercedes leasing.
Mercedes-Benz of Natick Replied: We're so happy to hear this! Thank you for trusting the Mercedes-Benz of Natick team with your business. We hope we have the privilege of working with you again in the future!
Google Review
- January 13, 2022
Response from the owner Replied: It was our privilege to serve you, thanks so much! - Mercedes-Benz of Natick Team
Google Review
- January 11, 2022
Response from the owner Replied: It makes our day to see reviews like this, Yang! Thank you. - Mercedes-Benz of Natick Team
DealerRater Review
- January 11, 2022
EXCELLENT DEALERSHIP ABDUL IS ABOVE AND BEYOND IN HELPING UNDERSTAND THE PROBLEM AND GETTING THINGS DONE HE IS A VALUABLE EMPLOYEE. STEVEN BOSTON FROM SALES HAS BEEN MY SALES PERSON FOR MANY YEARS S550 AND S CLASS ETREMELY KNOWLEDGEABLE
Mercedes-Benz of Natick Replied: Thank you for trusting the Mercedes-Benz of Natick team with your sales & service needs! We look forward to your next visit!
DealerRater Review
- January 11, 2022
Vito was very helpful navigating the post covid leasing world. While I was disappointed to be unable to lease again, he made purchasing my car as painless as possible.
Mercedes-Benz of Natick Replied: We're so happy to hear it, Henry! We appreciate you coming to Mercedes-Benz of Natick! Thank you for rating Vito four stars!
DealerRater Review
- January 11, 2022
Great experience! I purchased my first Mercedes from Charles Scrymgeour and couldn't be happier. Charles is very knowledgeable and was able to answer all my questions on the many features on my new car. I can tell he also has a great passion for Mercedes. Charles is a true professional and...
Mercedes-Benz of Natick Replied: Thank you for the wonderful review and congratulations on your first Mercedes-Benz! We appreciate you choosing Mercedes-Benz of Natick for the occasion and are thrilled to hear that Charles made the experience a great one for you. Enjoy your new vehicle and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- January 11, 2022
Vito was a great salesmen he showed us the car we were looking for. Once we test drive it and everything he helped us understand the process and all of the paperwork. He printed out everything we needed to read over. Johnny was great as well. He took his time explaining everything to my father and...
Mercedes-Benz of Natick Replied: Thank you for taking the time to share this experience, Yifang! We're thrilled to hear that our team provided you & your father with such exceptional care and we'll be sure to share this excellent feedback with everyone who was involved with the purchase. Thanks for trusting Mercedes-Benz of Natick with your business - we hope we have the privilege of working with you & your family again in the future!
DealerRater Review
- January 10, 2022
jonny was really helpful with helping me set up the mercedes meeting connect app on my phone and linking it to my vehicle. he has good customer care skills and very patient. great professional working skills too
Mercedes-Benz of Natick Replied: We're so glad Jonny helped make your visit a five-star experience! Thank you for coming to Mercedes-Benz of Natick!
Google Review
- January 10, 2022
Contacted Abdul from Mercedes Benz of Natick about an issue with my vehicle. He had me bring in the vehicle immediately. The car was diagnosed, fixed, and return to me with issue resolved!
Response from the owner Replied: Micah, we are so happy that Abdul and the team at Mercedes-Benz of Natick could get you safely back on the road! Thank you so much!
Google Review
- January 08, 2022
Rafi is very patience and helpful, he also very kind and actually did his best to help me get my dream car, I hope you will get your dream car in no time. Thanks man!
Response from the owner Replied: Congratulations on finding your dream car, Billy! We're happy Rafi made this a five-star experience! Thank you for coming to Mercedes-Benz of Natick!
DealerRater Review
- January 08, 2022
Responsive timely high quality. Accomplished work with input to owner. Vehicle was clean when returned
Mercedes-Benz of Natick Replied: Bob - thank you so much for the positive feedback about your recent visit here at Mercedes-Benz of Natick! We appreciate your business and hope we can be of service to you again in the future!
Google Review
- January 07, 2022
Response from the owner Replied: Thanks a million, from the Mercedes-Benz of Natick Team!
DealerRater Review
- January 07, 2022
Johnny Pham was an extraordinary help in understanding the vast technology in my 2019 C300. As an older buyer you will understand how the new technology can be challenging. Johnny was patient and caring and demonstrated a superior knowledge in all the features. He was professional, patient , caring...
Mercedes-Benz of Natick Replied: Thank you so much for the kind review, Louis & Marjory! We're so glad Johnny was able to get you feeling comfortable with all the great technology your C300 has to offer and we'll be sure to let him know how much you appreciate his excellent service. Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- January 07, 2022
John is very friendly and super helpful with learning about my new car GLE 53. Keep the good work my man
Mercedes-Benz of Natick Replied: Thank you for the wonderful feedback - we'll make sure it gets passed along to John! We hope you enjoy your new vehicle and look forward to seeing you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- January 07, 2022
Vito Argote was extremely helpful in the purchase on my 2019 C300 Mercedes. He demonstrated professionalism, competence and patience as we went through the process. His Efforts were responsible for us closing the deal Thank you Vito!
Mercedes-Benz of Natick Replied: Thank you for taking the time to share this wonderful feedback! We're glad to hear you had a great experience working with Vito and we hope you're enjoying your new C300. Take care and thanks again, from all of us here at Mercedes-Benz of Natick!
Google Review
- January 07, 2022
Response from the owner Replied: The team at Mercedes-Benz of Natick loves to see great reviews. Thank you Josee!
Google Review
- January 07, 2022
Quick and smooth. No extra charges.
Response from the owner Replied: Ira, thank you for trusting Mercedes-Benz of Natick with your business!
Google Review
- January 06, 2022
Response from the owner Replied: Michael, we are so happy to hear that you had a great time working with Mercedes-Benz of Natick! We are so glad!
DealerRater Review
- January 06, 2022
Jonny is courteous and very well versed with car and its technology. Learnt the beneficial features of Mercedes Benz. Really impressed with service that was offered. Special thanks to Jonny and Saena.
Mercedes-Benz of Natick Replied: Thank you for the kind review! We're so glad Jonny and Saena had the opportunity to assist you with your new vehicle and we'll be sure to share this wonderful feedback with them. Thanks for choosing Mercedes-Benz of Natick and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- January 06, 2022
Vito Argote was superior in every aspect of completing the purchase of a 2019 C300 Mercedes. He has exceptional product knowledge, is competent, kind and reflected the gold standard of customer services throughout this transaction. Vito showed great care to be sure we had a complete understanding...
Mercedes-Benz of Natick Replied: Thank you for taking the time to leave Vito and the Mercedes-Benz of Natick team your delightful review! We're glad we could make your purchase so enjoyable and appreciate you choosing us to get you into a 2019 C300! We know you'll love your new ride and look forward to seeing you at your first oil change!
DealerRater Review
- January 05, 2022
Dropping the car off was easy,the service advisor,Luis Aguarvivas was pleasant and knowledgeable, they did an excellent job and the work was done on time, Ed
Mercedes-Benz of Natick Replied: Thank you for taking the time to leave our team this great review, Ed! We're so happy we could make the experience enjoyable! - Mercedes-Benz of Natick
DealerRater Review
- January 05, 2022
Saena is a true professional. She is responsive, helpful and courteous! I feel confident that I will always have an amazing experience working with her! Thank you helping us with purchase of our vehicle!
Mercedes-Benz of Natick Replied: Thank you so much for these kind comments - we can't wait to pass them along to Saena! We appreciate you trusting Mercedes-Benz of Natick with your business and look forward to working with you again in the future!
DealerRater Review
- January 04, 2022
Vito was an EXCELLENT sales person, no pressure and was very helpful answering all of my questions. I was VERY pleased! I also thought Jonny did a terrific job helping me understand the functions of my new Mercedes and was extremely helpful with my car starter app. I am extremely happy with everyone...
Mercedes-Benz of Natick Replied: It's great to hear from you, Carrie! We're so glad our team had the opportunity to help you find your new vehicle and get you comfortable with all the awesome new features it has to offer. Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- January 04, 2022
Brian who is one of the service reps was excellent and extremely thorough with his evaluation & completion of the vehicles service requirements. I recommend he very highly! Greg Hunt
Mercedes-Benz of Natick Replied: Brian will be proud to hear they made your experience enjoyable, Greg! Thank you for taking the time to leave us your five-star rating! - Mercedes-Benz of Natick
DealerRater Review
- January 03, 2022
They always provide great service. They are very professional and communicate throughout the whole process. I trust them completely.
Mercedes-Benz of Natick Replied: Thank you for your confidence in the Mercedes-Benz of Natick team! We appreciate your five-star review and hope we have the opportunity to work with you again in the future!
DealerRater Review
- January 03, 2022
Couldnt have imagined a better experience. Nick Scherer was my salesman and he was very patient in helping me find the best car for my needs. He was incredibly knowledgeable about the product and made the buying process the best it could be. Everything went flawlessly. Thank you!
Mercedes-Benz of Natick Replied: Thank you for the wonderful review! We're so glad Nick was able to help you find the perfect vehicle and we'll be sure to let him know how much you appreciate his awesome service. Thanks for choosing Mercedes-Benz of Natick and please don't hesitate to reach out if we can be of service again in the future!
Google Review
- January 03, 2022
Couldnt have imagined a better experience. Nick Scherer was my salesman and he was very patient in helping me find the best car for my needs. He was incredibly knowledgeable about the product and made the buying process the best it could be. Everything went flawlessly. Thank you!
Response from the owner Replied: Katie, we are so happy to hear that Nick could make your time at Mercedes-Benz of Natick so fantastic! Thank you!
DealerRater Review
- January 02, 2022
We had a very good experience at this dealership. Saena, was very welcoming and a pleasure to work with. Very knowledgeable and engaged in her work. She made us feel comfortable and was willing to work with our needs. Andrew, her manager, was very polite and considered our request. Very happy to...
Mercedes-Benz of Natick Replied: We're happy Saena and Andrew helped make this a five-star experience for you! Thank you for leaving Mercedes-Benz of Natick your awesome feedback and rating!
DealerRater Review
- January 01, 2022
No other dealership will treat a customer as well as Mercedes Benz of Natick. Charles Scrymgeour, a superb sales and leasing consultant, handled my trade in for a newer model E class with great professionalism. Fred Romsey, my long time advisor, referred Charles to me, and I was in good hands soon...
Mercedes-Benz of Natick Replied: Thank you so much for your kind review and loyal business! It's wonderful to hear that Charles & the team continue to take such great care of you and we'll be sure to let them know how much you appreciate their excellent service. Thanks for being a Mercedes-Benz of Natick customer and we'll see you at your next visit!
Google Review
- December 31, 2021
Rafi sold me my Mercedes. I love it. He knew all the info about the cars. He came with all the knowledge. Im having fun in my car because of him. Thank you, Rafi!
Response from the owner Replied: Anthony, we are so happy to hear that Rafi could get you into a beautiful Mercedes! Thank you for choosing Mercedes-Benz of Natick!
Google Review
- December 31, 2021
Rafic was very thourough in answering my questions concerning a certain vehicle, very friendly and helpful!
Response from the owner Replied: We're glad Rafic could help answer your questions, Akram! Thank you for leaving the Mercedes-Benz of Natick team your awesome five-star review!
Google Review
- December 31, 2021
Response from the owner Replied: We're happy to hear Rafi could make the experience great, Noha! Thank you for coming to Mercedes-Benz of Natick!
Google Review
- December 31, 2021
The staff at Mercedes Benz of Natick are so helpful and professional. I'm always treated well when I'm in that dealership. I've bought or leased my last 5 cars from them.
Response from the owner Replied: Teri, we are so happy to hear that our team at Mercedes-Benz of Natick can do such a great job for you! Thank you very much!
DealerRater Review
- December 31, 2021
Excellent service. Facilities are clean, comfortable and well organized. Staff is respectful, friendly and efficient without being arrogant. I cant give five stars overall compared to other more spacious Mercedes dealers, some of which include a small museum of historic cars.
Mercedes-Benz of Natick Replied: Thank you for the review and feedback. We hope to see you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- December 31, 2021
Very friendly very nice, I worked with Francisco who helped me look for my new GLS450. Afterwards Jonny the product specialist helped me learn all the features and benefits of the vehicle! Thank you for teaching me very pleasant experience highly recommend to anyone in search of new car and the...
Mercedes-Benz of Natick Replied: Thank you for the kind review, Ethan! We're so glad Francisco & Jonny had the opportunity to assist you with your new GLS 450 and we appreciate you recommending the Mercedes-Benz of Natick team to other car shoppers. Take care and please don't hesitate to reach out if we can be of service again in the future!
DealerRater Review
- December 31, 2021
First time using their service department and was very pleased. Easy check-in, loaner, pick up the same day. Work was done well.
Mercedes-Benz of Natick Replied: We're glad we could make your first visit to the Mercedes-Benz of Natick service center a five-star experience! Thank you for leaving us your great review!
DealerRater Review
- December 30, 2021
It was a delightful experience with Nick! He is friendly, accommodating and helpful all the way from the start to the end! It was never stressful, easy to talk to and attentive to our needs and made sure we are comfortable! He is simply beyond amazing!Such a great time and a pleasant experience!!!
Mercedes-Benz of Natick Replied: We're so happy to hear that Nick could provide you with such an exceptional experience here at Mercedes-Benz of Natick! Your time here with us should always be welcoming and seamless, and we're glad Nick could deliver just that! Thank you!
Google Review
- December 29, 2021
Response from the owner Replied: Everyone here at Mercedes-Benz of Natick always appreciates the positive feedback. Thank you Stephanie!
DealerRater Review
- December 29, 2021
Mercedes Benz of Natick is a great and hassle free place to buy a car without much homework.
Mercedes-Benz of Natick Replied: Thank you for the awesome feedback! We hope to see you again next time here at Mercedes-Benz of Natick!
Google Review
- December 28, 2021
Response from the owner Replied: Ellen, thank you for stopping by to leave us a wonderful review!
Google Review
- December 28, 2021
I have been servicing our MB cars at Mercedes Benz of Natick for many years now. Newer models, newer cars - but always the same dealership . Mainly because of the Service. My service advisor is Abdul Khalid and my family has been extremely satisfied with him as our advisor.Abdul is particular about...
Response from the owner Replied: This review has made our day, Sharad! Thank you so much for being a loyal Mercedes-Benz of Natick customer and for leaving Abdul your awesome feedback and five-star rating! We are glad we could continue to earn your business over the years, and we look forward to many more wonderful experiences to come!
DealerRater Review
- December 28, 2021
Saena has always been helpful as each time I call her, I get an instantaneous response, including today. I feel so taken care of bc I know her. Her positive energy is infectious! She is truly an amazing employee!
Mercedes-Benz of Natick Replied: We are so happy to hear that Saena and the team at Mercedes-Benz of Natick can do such a great job for you! Thank you so much!
DealerRater Review
- December 28, 2021
Jonny was amazingly helpful. He answered all of my questions and beyond. He showed me things in my car that I didnt know before. He also offered help in the future. He is simply amazing.
Mercedes-Benz of Natick Replied: We are delighted to hear that Jonny and the team at Mercedes-Benz of Natick can do such a great job for you! Thank you so much!
DealerRater Review
- December 28, 2021
I have ALWAYS had good service at this Dealership and have worked with Scott several times. Scott is polite, knowledgeable, and competent. This was true when buying my present car and when having any service done. I do appreciate his help this morning in getting the problems answered and...
Mercedes-Benz of Natick Replied: Thank you for trusting in the Mercedes-Benz of Natick team to provide five-star care to you and your vehicle each time! We value your feedback and continued support!
DealerRater Review
- December 28, 2021
I am not a fan of car shopping. I get easily overwhelmed with the options and prices and always feel like Im not making the more informed decision. THIS WAS NOT THE CASE. Saena made this experience for me and my husband very comfortable. I never felt like I was being sold. It felt like I had an old...
Mercedes-Benz of Natick Replied: Wow! We're so thrilled to see your five-star review and we appreciate your feedback for Saena and the team! Thank you for being a Mercedes-Benz of Natick customer and for coming to check us out!
Google Review
- December 27, 2021
Response from the owner Replied: Thank you for your positive review of Mercedes-Benz of Natick, Deb.
DealerRater Review
- December 27, 2021
Outstanding service! Always very clear about what needs to be done and what the cost will be.
Mercedes-Benz of Natick Replied: This is excellent to hear! Thank you for taking the time to leave us your five-star review!
Google Review
- December 26, 2021
Response from the owner Replied: Thanks for the great review, David!
Google Review
- December 26, 2021
Prompt service and servicing of my car. Loner car was spotless with ease of collection.
Response from the owner Replied: We appreciate the great review, Matthew!
Google Review
- December 25, 2021
Scott is a cool guyGot my fuel pump replaced super quick and made sure the extended warranty was still good. Saved me some money and time.
Response from the owner Replied: Thanks for the 5 star review, Ryan. Hope to see you next time!
Google Review
- December 25, 2021
Response from the owner Replied: All of us at Mercedes-Benz of Natick appreciate great reviews, thank you!
DealerRater Review
- December 24, 2021
Really great service team who will accommodate your needs - access on the phone for appointments and questions during and after. Scott is very friendly and loaner program A+
Mercedes-Benz of Natick Replied: We appreciate your wonderful and honest review of our services here at Mercedes-Benz of Natick. Scott was happy to help you and hear that you think our loaner program is top notch. Thanks again!
Google Review
- December 24, 2021
So I bought a 2018 e63s amg at this location and I had a terrible experience.At the time when I bought the car, the car had a clean car fax report. after three months owning the car the car fax report shows a minor accident. the dealership knew about it and didnt tell me at the time when I bought...
Response from the owner Replied: We are sorry to hear that Mercedes-Benz of Natick could not provide a 5 star experience. Please let us know if there's anything we can do to rectify this situation.
Google Review
- December 24, 2021
Response from the owner Replied: We are thrilled to see your positive review!
Google Review
- December 24, 2021
Response from the owner Replied: We love to see great reviews. Thank you for reviewing Mercedes-Benz of Natick, Oleg!
DealerRater Review
- December 23, 2021
Very efficient staff. Luis is a great representative and a excellent advisor. Took care of my service visit promptly and with curtesy
Mercedes-Benz of Natick Replied: Thank you for the kind review about Luis! He represents the best of what our Mercedes-Benz of Natick service team has to offer and is available if you have any additional questions. We appreciate your feedback and business!
DealerRater Review
- December 23, 2021
Thank you Mr. Fares Barek for your kind Excellence service and so friendly I recommended Him and recommend come to Herb Chamber Dealer, once again thank you.
Mercedes-Benz of Natick Replied: This review means so much to us! Thank you for coming to see Fares and the Mercedes-Benz of Natick team!
Google Review
- December 23, 2021
This review comes a little late, since its been a few months since we got the car, but Rafi really went all out! He put in many hours to find us the perfect car which was hard to come by due to the chip shortage. He was really helpful in explaining all the features and setup with the app. I would...
Response from the owner Replied: We're so glad the Mercedes-Benz of Natick team could make this a five-star experience! Thank you for being a valued customer!
DealerRater Review
- December 22, 2021
Excellent service! Highly recommended! Everything high quality and on time! Simply the best and ahead from competitors!
Mercedes-Benz of Natick Replied: Thank you for coming to see the Mercedes-Benz of Natick team, Nick! We hope you enjoy your new ride!
DealerRater Review
- December 22, 2021
Very convenient, clean, easy to get in and out and glad that is open on Sunday.
Mercedes-Benz of Natick Replied: We're so happy to hear it! Thank you for leaving the Mercedes-Benz of Natick team such a kind review!
DealerRater Review
- December 22, 2021
Saena is a true processional. She went above and beyond in providing exceptional customer service throughout the buying process. Overall just a great experience and wonderful to work with.
Mercedes-Benz of Natick Replied: Thank you for taking the time to share this wonderful feedback! We're glad to hear that Saena provided you with such excellent service and we'll be sure to share these kind comments with her. Thanks for choosing Mercedes-Benz of Natick and please don't hesitate to reach out if we can be of service again in the future!
DealerRater Review
- December 21, 2021
Great service! Saena is very professional and made it easy for a smooth process from purchase to driving. Thank you for all your help! Helene
Mercedes-Benz of Natick Replied: We appreciate your great feedback for Saena and the team, Helene! We're glad you could enjoy the purchase experience! - Mercedes-Benz of Natick
Google Review
- December 21, 2021
Response from the owner Replied: Raymond, we are so happy that you had an excellent experience with us! Thank you for taking the time to give Mercedes-Benz of Natick 5 stars.
Google Review
- December 21, 2021
Response from the owner Replied: Ron, thank you for sharing your positive feedback of Mercedes-Benz of Natick!
Google Review
- December 21, 2021
Response from the owner Replied: Deborah, thank you for your business and your kind review! - Mercedes-Benz of Natick Team
Google Review
- December 21, 2021
Response from the owner Replied: Janis, thanks for leaving Mercedes-Benz of Natick a review. Have a great day!
Google Review
- December 21, 2021
Response from the owner Replied: Much appreciated Leo!
Google Review
- December 21, 2021
Dear Herb Chambers,After a few hours of unsuccessful attempts to pair my new iPhone with my older 2012 MB 250 I finally decided to visit the Mercedes Benz dealer in Natick (yes, I did buy the car there almost 10 years ago) and ask for help. I was introduced to Mr. Francisco Robledo from sales...
Response from the owner Replied: Thank you, Peter! We are so proud to hear that Francisco could make your time at Mercedes-Benz of Natick so quick and easy. Thank you for taking the time to write a kind review, we really appreciate it!
Google Review
- December 21, 2021
Response from the owner Replied: We cant thank you enough for your support of Mercedes-Benz of Natick. Thank you so much Lara!
Google Review
- December 21, 2021
Saena is the best!!! She was so professional and patient with us and made the whole experience easy and enjoyable. If you are in the market for a new car, she is your person.Thank you Saena for everything!!!
Response from the owner Replied: Serena, we are so proud to hear that Saena can make your time at Mercedes-Benz of Natick so awesome!
DealerRater Review
- December 20, 2021
Excellent dealershipvery responsive to questions. The people who work there were all fantastic. I recommend it very highly. Saw a Nikolas proved to be excellent to work with and very attentive.
Mercedes-Benz of Natick Replied: Hi Justin, thank you for recommending our team at Mercedes-Benz of Natick! See you next time!
DealerRater Review
- December 20, 2021
Fares made my purchase of my new car a pleasure: fast, efficient and with a great personal effort. Thank you
Mercedes-Benz of Natick Replied: We're so happy to hear you enjoyed your experience with Fares! Thank you for trusting Mercedes-Benz of Natick with your purchase and please don't hesitate to reach out if there's anything else we can assist you with!
DealerRater Review
- December 18, 2021
Fares B was the Salesperson who helped us with the purchase of our GLC vehicle. Was patient, extremely helpful and took the time to answer all our questions. Really appreciate his knowledge on the car and its functions.
Mercedes-Benz of Natick Replied: Thank you for your kind review! We're thrilled that Fares had the opportunity to assist you with your GLC and we'll be sure to let him know how much you appreciate his helpful & knowledgeable service. Thanks for trusting Mercedes-Benz of Natick with your purchase and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- December 18, 2021
Fast service, super efficient, great staff. Great work spot while you wait with coffee, Wi-Fi, etc. these guys get it.
Mercedes-Benz of Natick Replied: Thank you for your positive feedback! We're honored to have you as a Mercedes-Benz of Natick customer and look forward to your next visit!
DealerRater Review
- December 18, 2021
Jonny is very nice, very professional to help me to explain the features of new car! He is the kind of person I want to work with for the future.
Mercedes-Benz of Natick Replied: Hi Xiyin, thank you for taking the time to share your experience working with Jonny at Mercedes-Benz of Natick! We look forward to seeing you next time!
DealerRater Review
- December 17, 2021
It was a pleasure to walk in to the showroom and purchase the car. The sales team was exceptional good in getting all that is needed for the purchase to be done.
Mercedes-Benz of Natick Replied: Thank you for sharing your experience! We appreciate your positive feedback and hope we have the opportunity to work with you again in the future. Take care! - The Mercedes-Benz of Natick Team
DealerRater Review
- December 17, 2021
Service was pleasant quick and relaxing Needed services were explained so I could understand. Patient
Mercedes-Benz of Natick Replied: Thank you for the feedback! It was a pleasure having you visit us here at Mercedes-Benz of Natick and we hope to see you again next time!
DealerRater Review
- December 17, 2021
Mercedes-Benz of Natick is a great dealership. It has attractive and comfortable areas for customers who choose to wait while their autos are being serviced. The staff is both friendly and competent. My advisor, Brian Breidegam, explained the work that was going to be done and answered all my...
Mercedes-Benz of Natick Replied: Thank you for taking the time to share this wonderful feedback about our team! We're honored to have you as a Mercedes-Benz of Natick customer and look forward to seeing you next time!
Cars.com Review
- December 16, 2021
Outstanding customer service by Luis! Fast and attentive, made my issues seem easy to solve and provided clear next steps. Great assurance after having a minor accident!
Dealer Replied: We are so proud and happy that Luis could make your time Mercedes-Benz of Natick! Thank you!
DealerRater Review
- December 16, 2021
Saena was great to work with. She is very professional, engaging, and nice work with. She had excellent advice thought the process and I could feel she had my best interest as much as the dealer's. She was well informed of the status of my CPO 2018 GLS550. She made sure I was comfortable with the...
Mercedes-Benz of Natick Replied: We are so grateful to have your awesome feedback for Saena and the Mercedes-Benz of Natick team! It makes our day to hear that they went above and beyond to provide five-star care to you, Aly! Thank you for taking the time to let us know we've done our best at making this purchase special!
Yelp Review
- December 16, 2021
Not good. Unprofessional and demeaning. I set up an appointment with Dakota who never came out of her office. Andrew her partner did not greet us either. I was told to ask for either of them. A substitute salesman spoke with us and asked us how much we were currently spending on a lease before we...
Elizabeth M. Replied: Thank you for bringing this to my attention, Kirk. This is certainly not the type of experience we want our customers to have with us and I will make sure your feedback gets addressed with the appropriate members of our team. I hope you'll consider giving us a chance to do better in the future. Thanks again and please don't hesitate to reach out if there's any additional feedback you'd like to make us aware of. Fahad Arshad - General Manager - farshad@herbchambers.com
DealerRater Review
- December 15, 2021
Jonny is knowledgeable and a very patient teacher. He showed me the features of the car, loaded the software and volunteered to teach my son at a later date. Great !
Mercedes-Benz of Natick Replied: Thank you for sharing this experience! We're so glad Jonny had the opportunity to assist you and we'll be sure to let him know how much you appreciate his awesome service. Take care and thanks again, from all of us here at Mercedes-Benz of Natick!
DealerRater Review
- December 15, 2021
Brian helped me with getting my car properly assessed and serviced . He followed up during the day and had the car ready when promised
Mercedes-Benz of Natick Replied: Thank you for sharing your experience working with Brian at Mercedes-Benz of Natick! We appreciate your kind comments! See you next time!
DealerRater Review
- December 14, 2021
Vito was absolutely amazing from the moment I entered the dealership. He was/is courteous, friendly, very knowledgeable about the vehicles and was an overall a pleasure to work with in ordering a vehicle. I would highly recommend particularly Vito in terms of Sales, but honestly the entire...
Mercedes-Benz of Natick Replied: Thank you for taking the time to share your experience, Candice! We appreciate you giving us the opportunity to earn your business and are happy to hear that Vito, Jonny & the rest of the team worked hard to make your visit a great one. Enjoy your new vehicle and we'll see you at your first service appointment. Take care and thanks again, from all of us here at Mercedes-Benz of Natick!
Google Review
- December 14, 2021
Very efficient and thorough evaluation of my maintenance needs since I have 173,000 on my MB.
Response from the owner Replied: We're so happy to hear it, Stan! Thank you for having confidence in the Mercedes-Benz of Natick team and for trusting us with your vehicle!
Google Review
- December 14, 2021
Response from the owner Replied: Lori, thank you for this awesome review! We're lucky to have Brian on the Mercedes-Benz of Natick service team and will share your kind comments!
Google Review
- December 14, 2021
Response from the owner Replied: Hi Ching. We appreciate you taking the time to leave Mercedes-Benz of Natick a review, thank you!
Google Review
- December 14, 2021
Ive been coming to this dealership for a few years now. My last experience is an example why I keep coming back. Thank you Brian for your excellent customer service and for getting my car fixed. I plan on coming back again, mainly because you put the customers needs as top priority. Happy...
Response from the owner Replied: Kennard, we are so proud to hear that you had such a great time working with Brian and the team at Mercedes-Benz of Natick! Thank you so much!
Google Review
- December 14, 2021
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Natick customer. Thank you Lynn!
Google Review
- December 14, 2021
Very friendly services. Total transparency and honesty. Yanssine took a lot of efforts helped us to show/test-drive a couple of models, and always had very friendly conversations. Highly recommend.
Response from the owner Replied: Ying, we are so proud to hear that you had such a great time working with our team at Mercedes-Benz of Natick! Thank you so much!
Google Review
- December 14, 2021
The customer experience at MBZ of Natick was excellent! Louis Aguasvivas provided excellent communication keeping me updated on the status of the repairs. The technician did an equally outstanding resolving all the mechanical issues!
Response from the owner Replied: Bob, we are so proud to hear that you had such a great time working with our team at Mercedes-Benz of Natick! Than you so much.
DealerRater Review
- December 13, 2021
Luis was great! He took my car in right away and kept me totally up to date on progress for repair .Easy to be a customer there
Mercedes-Benz of Natick Replied: Thank you for the kind feedback! We appreciate you trusting the Mercedes-Benz of Natick team with your vehicle and are happy to hear that Luis provided such excellent service throughout your experience. Take care and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- December 11, 2021
Johnny is very informative and professional and showed me a lot interesting features that my car has. Thank you Jonny.
Mercedes-Benz of Natick Replied: Thank you for the fantastic review - we'll be sure to share it with Jonny! We appreciate you trusting Mercedes-Benz of Natick with your business and hope we have the opportunity to work with you again in the future!
DealerRater Review
- December 10, 2021
Courteous and professional staff who want your service experience to be the best ever. They succeeded at giving me the positive experience that I have been accustomed to.
Mercedes-Benz of Natick Replied: Thank you for this wonderful feedback, Steve! Your business is greatly appreciated by all of us here at Mercedes-Benz of Natick and we look forward to your next visit!
DealerRater Review
- December 10, 2021
Saena was easy to work with, no pressure, accessible, and got the job done well. Overall pleasant experience!
Mercedes-Benz of Natick Replied: We're so happy to hear your visit with Saena was a pleasant one! Thank you for the wonderful feedback and please don't hesitate to reach out if there's anything else we can do for you! - The Mercedes-Benz of Natick Team
DealerRater Review
- December 10, 2021
Johnny explained all the cool feature in details. He explained how to use them from the owners perspective and offered some neat tricks. Super helpful !!
Mercedes-Benz of Natick Replied: We're happy to hear that Johnny gave you such excellent care! Thank you for leaving Mercedes-Benz of Natick this great review!
DealerRater Review
- December 10, 2021
Salesperson and his team were very knowledgeable and professional. The entire experience was a pleasure. My car was spotless when delivered
Mercedes-Benz of Natick Replied: We're so happy to hear this! Thank you for trusting Mercedes-Benz of Natick with your business. We hope we have the privilege of working with you again in the future!
DealerRater Review
- December 09, 2021
Abdul. thank as patient kind and solved major problem I had. inspection sticker was not put on my car.
Mercedes-Benz of Natick Replied: We are so happy that Abdul could make your time at Mercedes-Benz of Natick so awesome! Thank you so much.
Yelp Review
- December 09, 2021
Let me make this real easy for you. Want a car? Work with Howard in sales. He's a closer. Simple as that. Doing the right thing by his buyers is his bottom line. Work with Bernard when you need to print the deal. These gentleman have been around and cut the nonsense out of buying a car. Make sure to...
DealerRater Review
- December 08, 2021
Luis in service went out of his way to make this service an excellent consumer experience.
Mercedes-Benz of Natick Replied: Hi Phil, thank you for sharing your experience working with Luis at Mercedes-Benz of Natick! We look forward to working with you again!
DealerRater Review
- December 07, 2021
Outstanding communication and attention to just enough detail. Very knowledgeable about the product, features, etc.
Mercedes-Benz of Natick Replied: Hi Bret, thank you for taking the time to share your review! Thank you for your 5-stars! -Mercedes-Benz of Natick
Google Review
- December 07, 2021
Response from the owner Replied: Daibel, were delighted we could deliver an excellent experience! - Mercedes-Benz of Natick Team
Google Review
- December 07, 2021
Rafi Trawi was extremely helpful in helping us through the leasing process. Rafi consistently went above and beyond for us. I would recommend Rafi to anyone! A true professional!
Response from the owner Replied: Hello, Debbie! We are so pleased that Rafi and the team at Mercedes-Benz of Natick could do a great job for you! Thank you so much!
Google Review
- December 07, 2021
Franco Robledo Was a great help! Had the car I wanted waiting with my name on it and explained all the features. Left with the car instantly!
Response from the owner Replied: Alyssa, we are so proud that Franco could do such a fantastic job for you! Mercedes-Benz of Natick appreciates you.
Google Review
- December 07, 2021
The best men to represent Mercedes patient respectable polite very helpful
Response from the owner Replied: Thank you for your wonderful feedback about our team, Fifi! We look forward to your next visit with us here at Mercedes-Benz of Natick!
Google Review
- December 07, 2021
I had a great experience purchasing a vehicle at Mercedes-Benz of Natick. Rafiq was a pleasure to work withinformative, attentive and genuine; he has a customer-first attitude.
Response from the owner Replied: Androniki, we are so proud to hear that Rafiq could do great work for you.
Google Review
- December 07, 2021
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Natick customer, thanks for the review!
Google Review
- December 07, 2021
Great service as always
Response from the owner Replied: Christopher, thank you for leaving us your positive feedback. -Mercedes-Benz of Natick Team
Google Review
- December 07, 2021
Response from the owner Replied: Andrew, thank you for stopping by to leave Mercedes-Benz of Natick a wonderful review!
Google Review
- December 07, 2021
Response from the owner Replied: We appreciate your positive feedback, Madison. We love seeing this review of Mercedes-Benz of Natick!
Google Review
- December 07, 2021
MB of Natick is great. They are always professional and the service is always done right and within the time frame they quote.
Response from the owner Replied: Jonathan, We appreciate you taking the time to leave us your review! Our team will be so glad to hear they've made this a five-star experience for you! Thank you for being a Mercedes-Benz of Natick customer!
Google Review
- December 07, 2021
Went in there to look around and ended up with a brand new '19 GLE400 at a great price. The trade in price offered for our 3 yr old ML350 was fair. This time, we decided to lease instead of purchasing. All the staffs were extremely helpful and pleasant to deal with - Cong the manager, Jamie the...
Response from the owner Replied: Thank you for taking the time to review us Sun. We appreciate your feedback and hope you enjoy your new vehicle. Best, Fahad Arshad, General Manager.
Google Review
- December 07, 2021
The best experience Ive ever had! Scott Masterson, thanks for all the details/ suggestions on repairs for my car!
Response from the owner Replied: Scott and the Mercedes-Benz of Natick team will be thrilled to hear this, Alex! Thank you for taking the time to leave us your five-star review!
Google Review
- December 07, 2021
This is my first Mercedes and the experience was Amazing from the day we first looked at it until it was delivered to me. Johnny delivered my car and was very patient with my husband and I and showed us everything about all the conveniences the car offers . He personalized the car totally to me. It...
Response from the owner Replied: Dale, we are so pleased that our team at Mercedes-Benz of Natick could do such a great job for you! Thank you!
DealerRater Review
- December 06, 2021
Jonny made my learning experience with my new 2022 Glc incredibly easy to understand. He is extremely professional and knowledgeable with Mercedes vehicles. Thank you Jonny highly recommended. The dealership is very accommodating and Friendly. Thank you Fares
Mercedes-Benz of Natick Replied: Hi George, thank you for taking the time to share your experience working with Jonny at Mercedes-Benz of Natick! We're happy that he fit you into a new 2022 Mercedes-Benz GLC! We look forward to working with you again!
DealerRater Review
- December 05, 2021
Johnny Pham was very knowledgeable and answered all my questions. I had about a thousand wow moment. Made it fun too
Mercedes-Benz of Natick Replied: We appreciate this wonderful feedback and can't wait to share it with Johnny! Thank you for trusting Mercedes-Benz of Natick with your business. We hope we have the opportunity to serve you again in the future!
DealerRater Review
- December 05, 2021
They are so great. Jonny has very good job. His explanation was so easy to me.
Mercedes-Benz of Natick Replied: Thank you for this awesome review, David! We hope we can be of service to you again in the future! - The Mercedes-Benz of Natick Team
DealerRater Review
- December 04, 2021
Dealership is very accommodating. So glad to have a loaner vehicle. Love the text option for an update on vehicle repsir
Mercedes-Benz of Natick Replied: Thank you for this excellent feedback, Mary! We appreciate your support and hope to see you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- December 04, 2021
I would choose Charles a million times over and over and over again. After an unpleasant past experience elsewhere, Im so glad I found Charles. He is wise and knowledgeable, especially when it comes to Mercedes Benz. He takes the time to understand your needs and you can really tell that Charles...
Mercedes-Benz of Natick Replied: Thank you so much for these wonderful comments! We're thrilled to hear that Charles provided you with such kind & caring service and we can't wait to share this fantastic feedback with him. It was a pleasure having you visit us here at Mercedes-Benz of Natick and we hope to see you again in the future. Take care!
DealerRater Review
- December 03, 2021
I was so afraid I would be overwhelmed by all the buttons, knobs and features of my new car. I knew I would be confused. But that did not happen. Jonny explained everything in an organized calm manner and he made it so easy! I highly recommend that you ask for him. He is a great teacher.
Mercedes-Benz of Natick Replied: Thank you for taking the time to share this experience! We're so glad Jonny was able to get you feeling comfortable with all your new vehicle has to offer and we'll be sure to let him know how much you appreciate his awesome service. Thanks for trusting Mercedes-Benz of Natick with your business. We hope we have the opportunity to work with you again in the future!
DealerRater Review
- December 02, 2021
My experience with Mercedes was impressive from start to finish! Vito my sales person was informative and held our hand through the whole process. Johnny made the delivery and was so great and patient in setting up my car and explaining everything that I needed to know. It was an amazing experience!
Mercedes-Benz of Natick Replied: We're so happy to hear that Vito & Johnny provided such wonderful service! Thank you for trusting Mercedes-Benz of Natick with your purchase. We appreciate your business and hope we have the opportunity to work with you again in the future!
DealerRater Review
- December 01, 2021
Our transaction was literally seedless and it was all because of Jonny. He personally delivered our new Mercedes to our house on a Friday night!
Mercedes-Benz of Natick Replied: Thank you for taking the time to share this wonderful review! We're glad to hear Jonny made your experience a smooth one and we hope you're enjoying your new vehicle so far. Take care and thanks again, from all of us here at Mercedes-Benz of Natick!
DealerRater Review
- December 01, 2021
Jonny as a technician, gave us lots of support about the new car during the sales, and after the purchase. He answered all questions we had and taught us how to use the new car. He asked us questions to make sure we understood them. Appreciate his patience and information!
Mercedes-Benz of Natick Replied: It means so much to Jonny and the Mercedes-Benz of Natick team to hear your purchase went so well, Emily! Thank you for taking the time to leave us your five-star review!
DealerRater Review
- December 01, 2021
It is an excellent dealership and great service. Lots of variety in vehicle new and certified pre owned.
Mercedes-Benz of Natick Replied: Thank you for the excellent review! We appreciate your support and hope to see you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- December 01, 2021
Fred is the best!! We have been working for over two decades and he always takes care of everything.
Mercedes-Benz of Natick Replied: Thank you for being a Mercedes-Benz of Natick customer! It's wonderful that Fred has continued to earn your loyal business over the past 20 years and we'll be sure to let him know how much you appreciate his excellent service. Thanks again for the kind words and we'll see you at your next visit!
DealerRater Review
- December 01, 2021
I love fares ! He pleasant to talk too and he is very well informed about Mercedes cars
Mercedes-Benz of Natick Replied: Thank you for the great review! Fares is a fantastic asset to our team and we're happy to hear you had such a pleasant experience with him. Your business is very much appreciated by all of us here at Mercedes-Benz of Natick and we look forward to seeing you again next time!
Edmunds.com - Sales Review
- November 30, 2021
Franco Robledo from Mercedes Benz sales team in Natick MA gave me an awesome service from start to finish. He respected my time, worked within my budget and kept me informed throughout the process. He is very professional, knowledgeable and courteous. Thank you so much Franco!!!
Replied: Hi Sej - thank you so much for taking the time to share this wonderful feedback! We're happy to hear you had a great experience working with Franco and we'll be sure to pass along your kind comments to him. Thanks for trusting Mercedes-Benz of Natick with your business. We hope to see you again in the future!
DealerRater Review
- November 30, 2021
Fares made my purchasing of my Glc a fantastic experience, being my 4th Mercedes. The transition was smooth, Very knowledgeable and a real gentleman To deal with. George zecco
Mercedes-Benz of Natick Replied: Hi George, thank you for taking the time to share your review! We hope that Fares provided you with the best purchase experience to date! We hope you enjoy your new Mercedes-Benz GLC!
Google Review
- November 30, 2021
Fares Danny and Jonny were amazing they helped me search for my new GLS450 and they had Jonny assist me learning all the new features of the vehicle. They set a time to meet at my job location and took the time and patience to show me many new features i am very satisfied!!! Go see Jonny & Fares
Response from the owner Replied: David, we are so proud that our team at Mercedes-Benz of Natick can do an amazing job for you! Your review and kindness are much appreciated.
Google Review
- November 30, 2021
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Natick! We are thankful for your business.
DealerRater Review
- November 29, 2021
Fares was a pleasure to work with. He was very friendly and straight forward and took us though the whole process without any problems.
Mercedes-Benz of Natick Replied: We're so happy to hear the Mercedes-Benz of Natick team gave you a great experience! Thank you for rating us five stars!
DealerRater Review
- November 29, 2021
We showed up on a Sunday without an appointment and Fares took care of us. I had been looking for a specific used car for the last 6 months and despairing as I watched inventory disappearing and prices going through the roof. I saw on their website that they had the exact car I was looking for at...
Mercedes-Benz of Natick Replied: Thank you for the wonderful review! We're so glad you found the vehicle you were looking for here at Mercedes-Benz of Natick and are happy to hear that Fares took great care of you throughout the process. Enjoy your new ride and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- November 29, 2021
Scott is knowledgable and helpful. Really easy to deal with. Herb Chambers tend to be higher priced than other Mercedes dealers including charges such as environmental charge but service is very good.
Mercedes-Benz of Natick Replied: We're happy Scott provided such excellent care during your visit! Thank you for rating us five stars! - Mercedes-Benz of Natick
Google Review
- November 28, 2021
Response from the owner Replied: Thank you Douglas. We look forward to seeing you again at Mercedes-Benz of Natick!
Google Review
- November 28, 2021
Hands down the best Mercedes-Benz dealership around, I had the pleasure of dealing with Scott who was fanatic as well as the service manager Adam. Even the general manger Fahed made sure I was treated like family.Thank you all very much. Youre the best.
Response from the owner Replied: It was our pleasure to serve you, Kal! We appreciate you trusting the Mercedes-Benz of Natick team with your business and hope we have the pleasure of working with you again in the future. Take care!
Google Review
- November 28, 2021
Awesome service as always.Luis has taken great care of us every time in.Their records go back to day one so you always know what your car may or may not need.G Wagon is always returned in showroom condition. Thanks
Response from the owner Replied: It's our pleasure to serve you, Richard! Thank you for trusting Luis and the rest of the Mercedes-Benz of Natick team with your vehicle. We're honored to have you as a customer and look forward to your next visit!
Google Review
- November 28, 2021
Response from the owner Replied: Thank you for the great review, Henry! We appreciate you trusting Mercedes-Benz of Natick with your business and are so glad that Howard was able to help you find the perfect vehicle. Take care and please don't hesitate to reach out if there's anything else we can assist you with!
Google Review
- November 28, 2021
Great experience working with Rafi. Very professional and showed me how to use all the features in my new Mercedes. Highly recommend
Response from the owner Replied: We're so happy Rafi made this a great experience for you, Hasna! Thank you for coming to Mercedes-Benz of Natick!
Google Review
- November 28, 2021
Response from the owner Replied: Grace, thank you for being such a great customer of Mercedes-Benz of Natick!
Google Review
- November 28, 2021
Response from the owner Replied: Here at Mercedes-Benz of Natick we always value and appreciate our customers feedback. Thank you Jim!
Google Review
- November 28, 2021
Response from the owner Replied: Thank you for taking the time to review Mercedes-Benz of Natick, Carl!
Google Review
- November 28, 2021
Response from the owner Replied: Hi Kayla, thank you for taking the time to leave us a review. If theres any feedback youd like to share with us, please dont hesitate to reach out directly. Thanks, Fahad Arshad - General Manager - farshad@herbchambers.com
Google Review
- November 28, 2021
First rate service once again from MB Natick. Every step of the way, people were professional, courteous and took the time to make my experience very pleasant. I always appreciate the loaner service and especially love my car being returned vacuumed and washed. We will continue to buy our...
Response from the owner Replied: Alicia, thank you for taking the time write this review. I'm happy to know you had another great experience with us! We appreciate your business and look forward to your next visit! Best, Fahad Arshad, General Manager
Google Review
- November 28, 2021
The service I received was exceptional in every way. Brian was very proactive and replaced a faulty tire and got it covered by the insurance I purchased at the time of the lease. The work was completed in a timely fashion. The C 43 was returned to me looking brand new! Simply an awesome experience...
Response from the owner Replied: Thank you Carl for your review! Glad Brian was able to get your tire fixed and get you back on the road in no time! We appreciate your business, happy miles without that faulty tire! Best, Brad Craig, General Manager.
Google Review
- November 28, 2021
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Natick, Greg!
Google Review
- November 28, 2021
Response from the owner Replied: Thank you for stopping by to leave a wonderful review for Mercedes-Benz of Natick, Roger!
Google Review
- November 28, 2021
We had a great experience from start to end. We were welcomed by Franco Robledo and we couldnt be happier. Thank you!
Response from the owner Replied: Eileen, we are so proud to hear that Franco and the team at Mercedes-Benz of Natick could make your time here awesome!
Google Review
- November 28, 2021
When I first purchased vehicle wasnt really sure I had a great experience with my Sales person or manager at the time. Took vehicle back a month later with some concerns however was told everything was normal. Today I went in for schedule A service was a bit surprised that it was time for this...
Response from the owner Replied: Wanda, we are so pleased to hear that you had such a great time working with Niko! Thank you for giving Mercedes-Benz of Natick a review!
Google Review
- November 28, 2021
Good service, very happy with the car!
Response from the owner Replied: We are grateful for your positive feedback, thanks so much Samantha!
Google Review
- November 28, 2021
Response from the owner Replied: We are so glad we earned your business, thanks so much Michael!
Google Review
- November 28, 2021
This dealership has the worst service department I ever dealt with. Its hard to reach for an update. Waiting area is horrible. They dont meet promised date/time. I dont recommend this dealership for service (but our buying experience was good)
Response from the owner Replied: Sergey,I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. At this time we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience.Thank you,Fahad Arshad - General Manager farshad@herbchambers.com
Google Review
- November 28, 2021
Johnny and Seana were great in answering all questions!!
Response from the owner Replied: We're so happy to hear this, Tim! Thanks for the great review and please don't hesitate to reach out if we can be of service again in the future! - The Mercedes-Benz of Natick Team
Google Review
- November 28, 2021
Best option to service an aging Benz.
Response from the owner Replied: Fred, thank you for trusting the Mercedes-Benz of Natick team with your vehicle! We look forward to your next visit!
Google Review
- November 28, 2021
Jonny Pham helped me with understanding that instructions of digital features of my messages . He is very patient and he has been very very helpful with detailed understanding of the car. I am so happy that I came here and learned about these things I wish I wouldve done it three years ago. thanks...
Response from the owner Replied: We're happy to hear Johnny provided five-star care, Farzaneh! Thank you for being a Mercedes-Benz of Natick customer!
Google Review
- November 28, 2021
Happy with the service and my advisor was very helpful.
Response from the owner Replied: We're so happy to hear it, Sokonthea! Thank you for leaving the Mercedes-Benz of Natick team your great review and five-star rating!
Google Review
- November 28, 2021
Thanks to Fares and Kolls, we have a great experience here. They are very nice and patient, provided all the services we needed. We do appreciate that!
Response from the owner Replied: Lilian, we are so proud that our team at Mercedes-Benz of Natick could provide everything you need! Thank you!
Google Review
- November 28, 2021
Howard Rosenberg,Jonny Pham, Rafi T, Danny& Fahad were the most professional, excellent customer service, team and help assisting me with my journey had a great experience and very helpful in assisting purchasing my first vehicle from Natick out of 5 in the United States and these guys were the best...
Response from the owner Replied: We are so proud to hear that you had such a great time working with our team at Mercedes-Benz of Natick! Thank you so much!
Google Review
- November 28, 2021
Response was exceptional and Fred Romany went out of his way to solve our problem. He is always on top of his game not to mention his incredible knowledge of the productThanks to all who made this visit a real pleasure
Response from the owner Replied: Thank you for letting the Mercedes-Benz of Natick team know you had a great experience! We'll be sure to let Fred know that you had a five-star experience, Tom!
Google Review
- November 28, 2021
VITO, JONNY, FAHAD, & YATIN WERE MORE THAN EXCELLENT THESE ARE THE GUYS TO GO SEE WITH YOUR MERCERDES BENZ NEEDS THESE GUYS DID GREAT VERY HAPPY AND EXCITED WITH MY NEW GLE450 2022 these guys did everythigwith peace of mind and comfort made it easy for me and got me out in no time! Great staff and...
Response from the owner Replied: We're so glad to hear it, Jose! Thank you for taking the time out to leave the Mercedes-Benz of Natick crew your fantastic five-star review! We look forward to assisting you again next time!
Google Review
- November 28, 2021
No pressure, clear explanations all the way to the additional options purchase process.
Response from the owner Replied: We are so glad that our team at Mercedes-Benz of Natick could provide clear, awesome service!
Google Review
- November 28, 2021
Great service same day for several service items.
Response from the owner Replied: Seeing your rating of Mercedes-Benz of Natick made our day, thank you Kevin!
Google Review
- November 28, 2021
Rafi in sells did a amazing job selling me the vehicle, definitely will go back to deal with him. Ask for Rafi folks you wont be disappointed.
Response from the owner Replied: Thank you for this wonderful feedback, Kevin! We're glad Rafi worked hard to earn your business and we look forward to seeing you again next time here at Mercedes-Benz of Natick!
Google Review
- November 28, 2021
Response from the owner Replied: Lonnie, thank you for reviewing Mercedes-Benz of Natick!
Google Review
- November 28, 2021
Response from the owner Replied: Joel, thank you for taking the time to review Mercedes-Benz of Natick. We're thankful to have you as a customer.
Google Review
- November 28, 2021
Response from the owner Replied: Were elated to get your positive feedback of Mercedes-Benz of Natick, thanks!
Google Review
- November 28, 2021
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Natick this awesome review, thank you!
Google Review
- November 28, 2021
Response from the owner Replied: We are so grateful for your business at Mercedes-Benz of Natick, thank you very much!
Google Review
- November 28, 2021
Response from the owner Replied: We are delighted to hear from you, Ash. Thank you for the great review of Mercedes-Benz of Natick!
Google Review
- November 28, 2021
Response from the owner Replied: Hi Steven. Thank you for the fantastic review of Mercedes-Benz of Natick!
Google Review
- November 28, 2021
I am happy to share that I had a fantastic experience at MB- Natick. I was so appreciative of the hospitality offered to me by Rafi. Will recommend this dealership to any and all friends who are looking for a new car.
Response from the owner Replied: Kareem, we are so incredibly happy to hear that you had a great time working with Rafi while visiting us at Mercedes-Benz of Natick! Thank you for recommending us to others!
Google Review
- November 28, 2021
Response from the owner Replied: Thank you for trusting us with your business, Richard! - The Mercedes-Benz of Natick Team
Google Review
- November 28, 2021
Response from the owner Replied: We are so happy that Rafi could help you get a beautiful new GLE 350! Thanks for stopping by Mercedes-Benz of Natick!
Google Review
- November 28, 2021
Always professional and on top of things. Actually a pain-free experience!
Response from the owner Replied: This is such an awesome review to read, Lisa! We're so happy the Mercedes-Benz of Natick team could make it a five-star experience! Thank you for being our customer!
Google Review
- November 28, 2021
Rafi, Johnny, Kolls, Danny, Niko, Lisa provided me one of the best experiences I can ever receive at a dealership, their passion at the Mercedes Dealership proceeds all talent. With the lack of chips, Mercedes have also promised the installation of the additional needed silicon chip that will come...
Response from the owner Replied: We are thrilled to hear about our team at Mercedes-Benz of Natick helping you out! As a dealership, we couldn't be prouder of our workers, and we thank you for taking the time to tell us about your experience.
Google Review
- November 28, 2021
Great experience at Mercedes of natick , Jonny was very helpful and help us with our new car , Vito the sale person was amazing and we didn't feel pressured at all . Thank you to all Mercedes team .
Response from the owner Replied: It was our pleasure to serve you, Vander! We're happy to hear Jonny & Vito delivered five-star service during your visit and we hope we have the opportunity to work with you again in the future. Until then, take care and enjoy your new vehicle! - The Mercedes-Benz of Natick Team
Google Review
- November 28, 2021
The service is really good. She can think of every point the customer needs, and is very serious about handling things. When reviewing the materials, she will tell me in detail what we need to do and what the car dealer needs to do. Every service is very enthusiastic, she also knows the vehicle...
Response from the owner Replied: Yucheng, we are so proud to hear that you had such a great time working with our team at Mercedes-Benz of Natick! Thank you very much!
Google Review
- November 28, 2021
Rafi was one of the best sales people Ive ever had the pleasure to work with. Ill be sure to refer everyone to him if you want the best deal around.
Response from the owner Replied: Thank you for the wonderful review, Mike - Rafi will be happy to hear it! We appreciate you recommending Mercedes-Benz of Natick to others and hope we have the opportunity to work with you again in the future!
Google Review
- November 28, 2021
I brought my car in for the 3 year/30,000 miles checkup. It was really smooth. They did everything quickly and efficiently and were very helpful. I received a loaner car which was great so I didnt have to stay at the dealership.Everyone I dealt with was very professional, polite and helpful. Great...
Response from the owner Replied: Jay, we are so proud to hear that our team at Mercedes-Benz of Natick can always do a great job for you! Thank you for your kind recommendation!
Google Review
- November 28, 2021
Response from the owner Replied: Thank you for stopping by to leave a wonderful review for Mercedes-Benz of Natick, Herby!
Google Review
- November 28, 2021
Response from the owner Replied: Thanks for leaving Mercedes-Benz of Natick a review, have a great day Dave!
Google Review
- November 28, 2021
Response from the owner Replied: Thank you for stopping by to leave us a wonderful review!
Google Review
- November 28, 2021
Response from the owner Replied: Were lucky to have you as a customer, Stephen. Thank you for supporting Mercedes-Benz of Natick!
Google Review
- November 28, 2021
Response from the owner Replied: Wed like to express our gratitude for your kind review, thanks Kevin!
Google Review
- November 28, 2021
Response from the owner Replied: Here at Mercedes-Benz of Natick we are always thankful for the positive feedback, thank you!
Google Review
- November 28, 2021
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Natick, we appreciate your positive feedback!
Google Review
- November 28, 2021
Response from the owner Replied: Thanks a bunch, from the Mercedes-Benz of Natick Team!
Google Review
- November 28, 2021
Response from the owner Replied: Tariq, this is a fantastic review. Thanks from the entire team at Mercedes-Benz of Natick!
Google Review
- November 28, 2021
Response from the owner Replied: We look forward to serving you next time Abhijit, thanks!
Google Review
- November 28, 2021
Response from the owner Replied: Gerri, thank you for the positive feedback about your recent visit at Mercedes-Benz of Natick!
Google Review
- November 28, 2021
I unfortunately ran over a nail on the highway the day before Thanksgiving. I stopped by a local tire shop and they estimated that my tire would arrive in 3-6 days. I called the dealership and they were able to fit me in last minute in the afternoon. Scott was polite, straightforward, and he got me...
Response from the owner Replied: Iris, we are so pleased to hear that our team at Mercedes-Benz of Natick could get you home for the holidays! What a heartwarming review. Thank you!
Google Review
- November 28, 2021
I had a great experience with Saena as Sales Advisor and Jonny who teach me how to use the new car. He was very patient explaining all the technology with ease. I highly recommend them for your next car!!!
Response from the owner Replied: We're so happy to hear Saena and Jonny gave you such excellent care, Adolfo! Thank you for rating Mercedes-Benz of Natick five stars! We hope you love your new ride!
Google Review
- November 28, 2021
Jonny Rafi I was very impressed with the warmth and courtesy shown by these gentlemen when I came in to purchase my first Mercedes. I was impressed with the knowledge Johnny had and his patience in teaching me my new toy
Response from the owner Replied: MaryAnn, we are so pleased that Johnny and the team at Mercedes-Benz of Natick can do a great job for you!
Google Review
- November 28, 2021
Excellent service from Mercedes of Natick. Quick, reliable and friendly service. My service advisor Scott was helpful and informative as always. Im very pleased.
Response from the owner Replied: Thank you so much, David! It means a lot to hear that you're pleased and we hope to see you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- November 27, 2021
The purchase of my 2021 S Class was a semi-confusing issue due to many factors primarily due to the RMV. My salesperson Vito Argote performed over and above getting my car registered albeit a month late due to RMV restrictions. He went to the Registry and got it done for me. Great customer...
Mercedes-Benz of Natick Replied: Thank you for sharing your experience! Vito always takes such wonderful care of his customers and we're thrilled to hear he went above & beyond to help you out. Thanks for trusting Mercedes-Benz of Natick with your business. We hope to see you again next time!
DealerRater Review
- November 27, 2021
Our agent, Charles, was very helpful and informative during our visit to the dealership. Thanks!
Mercedes-Benz of Natick Replied: We're so happy to hear this! Thank you for trusting Charles & the Mercedes-Benz of Natick team with your business. We hope to see you again next time!
DealerRater Review
- November 27, 2021
I had a good experience here, which is difficult during Covid! Howard was my salesman and was very kind and didn't rush me or make things feel icky. He was comfortable walking me through the process. They do delivery which is so helpful and like really stood out! Thank you, will prob return
Mercedes-Benz of Natick Replied: Thank you for sharing your experience! We're happy to hear Howard provided such excellent service and we'll be sure to share your wonderful feedback with him. Enjoy your new vehicle and please don't hesitate to reach out if there's anything else we can do for you! - The Mercedes-Benz of Natick Team
DealerRater Review
- November 26, 2021
Very pleased with the fast check in and prompt service to perform my needed inspection Much appreciated Thanks
Mercedes-Benz of Natick Replied: Thank you for leaving the Mercedes-Benz of Natick team your lovely five-star review! We look forward to seeing you again!
DealerRater Review
- November 24, 2021
Excellent and timely repair service. Attention to detail. Friendly and respectful customer service. Highly recommended.
Mercedes-Benz of Natick Replied: Thank you for recommending our team! See you next time at Mercedes-Benz of Natick!
Google Review
- November 23, 2021
I just purchased my second Mercedes here at Natick, I worked with Yassine my sales man who was very patient and thorough with the process. Danny also assisted me with negotiation and helped close the deal. Afterwords I worked with Jonny he did a great job helping me set up the technology and...
Response from the owner Replied: Betty, we are so glad to hear that our team at Mercedes-Benz of Natick can do a great job for you! Thank you!
DealerRater Review
- November 21, 2021
Upon entering the dealership we were greeted with a warm welcome by Charles Scrymgeour. Charles introduced us to the GLE 350 which we were interested to take for a test drive, it became apparent that he was very knowledgeable with this model and all Mercedes-Benz models . Charles was a pleasure to...
Mercedes-Benz of Natick Replied: Hi Paul, thank you for recommending Charles at Mercedes-Benz of Natick! We're happy that he took such great care of you during your recent visit!
Google Review
- November 21, 2021
Response from the owner Replied: Thank you for trusting Mercedes-Benz of Natick with your business, Bruce!
DealerRater Review
- November 20, 2021
They really took great care of me during a bad situation. Another dealer who you dont take me for at least a week and I needed immediate attention.
Mercedes-Benz of Natick Replied: We're so glad we could help you out! Thanks for giving us the opportunity to serve you and please don't hesitate to reach out if we can be of assistance again in the future! - The Mercedes-Benz of Natick Team
DealerRater Review
- November 19, 2021
While for most of my experiences have been really good. My annual service call made me not want to buy another Mercedes.
Mercedes-Benz of Natick Replied: Hello - I'm sorry to hear about this and would like the opportunity to get some more details about your most recent visit. If you have a moment, would you please contact me directly? Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com
DealerRater Review
- November 19, 2021
Everyone was gracious, helpful and knowledgeable. Steve Boston went above and beyond for us. We were so happy with the whole process
Mercedes-Benz of Natick Replied: Thank you for taking the time to share this wonderful feedback, Kendall! We're glad you had a great experience with Steve & the rest of the team here at Mercedes-Benz of Natick and we hope you'll be visiting us again in the future!
DealerRater Review
- November 18, 2021
Wonderful service - easily scheduled and quickly completed. 10 year old car looks like new - will always use this dealership
Mercedes-Benz of Natick Replied: Thank you for giving us the opportunity to earn your business! It was a pleasure having you visit our team here at Mercedes-Benz of Natick and we look forward to seeing you again next time!
DealerRater Review
- November 17, 2021
We went to 3 dealerships prior but chose to purchase from Fares because he was kind, personable, and honest. Provided us with a great first time experience for our son! Thank you so much!
Mercedes-Benz of Natick Replied: Thank you for the kind review! We're so glad Fares had the opportunity to earn your business and we're thrilled to hear that he provided your son with a great first-time buying experience. We hope your son enjoys his new vehicle and we look forward to serving your family again in the future! - The Mercedes-Benz of Natick Team
DealerRater Review
- November 16, 2021
Availability (same day!) and ease of appointment was top notch. Service advisor was friendly and informative. Price for a simple Nav software refresh was a little dear ($380) but its a dealership so not unexpected. Wi-Fi was strong and logging into it was easy, waiting room was comfy and staff was...
Mercedes-Benz of Natick Replied: Thank you for the review and feedback. We appreciate your patience during your visit and hope to provide you with a five-star experience next time. Take care and thanks again!
DealerRater Review
- November 15, 2021
For those searching to purchase a vehicle through Mercedes-Benz of Natick, would absolutely recommend Vito, Sales and Leasing Consultant, and Yatin, Business Manager; both were extremely professional, concise, and incredibly patient. The entire experience was overall a fluid smooth process from...
Mercedes-Benz of Natick Replied: Thank you for the kind review! We're so glad that Vito & Yatin worked hard to make your experience a smooth one and we'll be sure to pass along your wonderful feedback to them. Thanks for visiting Mercedes-Benz of Natick - we hope you enjoy your new vehicle and look forward to seeing you again next time!
DealerRater Review
- November 15, 2021
Prompt service done on time car very clean dealership waiting lounge was very comfortable great experience thank you
Mercedes-Benz of Natick Replied: It was our pleasure to serve you! Thanks for visiting the Mercedes-Benz of Natick team. We hope to see you again next time!
DealerRater Review
- November 14, 2021
I had a very positive experience working with Saena on the purchase of a preowned Mercedes-Benz. The entire experience was quick and seamless, as someone who tends to purchase a new car once every year or two I have to say I was impressed. My partner and I drove 2 hours for an appointment to see a...
Mercedes-Benz of Natick Replied: We're happy to hear Saena provided exceptional care to you, Michael! Thank you for taking the time to leave us this fantastic review! We look forward to assisting you the next time you need your automotive needs met! - Mercedes-Benz of Natick
DealerRater Review
- November 13, 2021
Thanks so much to Fares, we have a great experience here. He is very nice and patient, provided all the services we needed. We do appreciate that!
Mercedes-Benz of Natick Replied: Thank you for your 5-stars, Lilian! We're so happy that Fares earned your business! See you next time at Mercedes-Benz of Natick!
DealerRater Review
- November 12, 2021
Fred Romney provides excellent and honest service. Always there to answer any question and explains in simple language
Mercedes-Benz of Natick Replied: Thank you for taking the time to share this wonderful feedback - Fred will be so happy to hear it! We're honored to have you as a Mercedes-Benz of Natick customer and look forward to your next visit!
DealerRater Review
- November 11, 2021
Great Service! Very friendly and helpful. Happy with the car! Would recommend to a friend.
Mercedes-Benz of Natick Replied: Thank you for the great review! We appreciate your recommendation and hope you'll keep us in mind for any future automotive needs! - The Mercedes-Benz of Natick Team
DealerRater Review
- November 11, 2021
Very positive service visit today, stating with earlyAM on-line scheduling! Scott Masterson in service greeted me, listened attentively to my concerns, and -after I confirmed I wanted to wait - he got my car in for service. Scott kept me apprised of the service status, by text and making a couple...
Mercedes-Benz of Natick Replied: Thank you for taking the time to share your experience! It means so much to our team to hear that you're satisfied and we hope we have the opportunity to serve you again in the future. Take care! - Mercedes-Benz of Natick
DealerRater Review
- November 11, 2021
This was my first time dealing with Mercedes-Benz of Natick as well as purchasing this make of car. My contact was Vito Argote and he was a pleasure to deal with. Vito was professional and easy to deal with. I did not feel any high pressure sale whatsoever and he explained things about the car that...
Mercedes-Benz of Natick Replied: We are so pleased to have earned your kind recommendation! Thank you very much for choosing Mercedes-Benz of Natick!
DealerRater Review
- November 11, 2021
Very positive service visit today, stating with early AM on-line scheduling! Scott Masterson in service greeted me, listened attentively to my concerns, and -after I confirmed I wanted to wait - he got my car in for service. Scott kept me apprised of the service status, by text and making a couple...
Mercedes-Benz of Natick Replied: Thank you for taking the time to share your experience! It means so much to our team to hear that you're satisfied and we hope we have the opportunity to serve you again in the future. Take care! - Mercedes-Benz of Natick
DealerRater Review
- November 10, 2021
I was able to get an appointment quickly and easily and felt that all my interactions with staff were pleasant. Brian was great and I felt that he was very honest and helpful.
Mercedes-Benz of Natick Replied: Thank you for taking the time to share your positive feedback! It was a pleasure having you visit us here at Mercedes-Benz of Natick and we look forward to seeing you again in the future!
DealerRater Review
- November 10, 2021
Great Service Given. They try hard to make sure you are satisfied. Exceeds all expectations.
Mercedes-Benz of Natick Replied: Constantine, we are so happy that our team at Mercedes-Benz of Natick could do amazing work for you! Thank you so much!
Google Review
- November 09, 2021
Excellent service for my Mercedes.
Response from the owner Replied: Thank you so much for the great feedback! Until we have the opportunity to work with you again, take care! Best, Jonathan Goldberg, General Manager
Google Review
- November 09, 2021
Response from the owner Replied: It's so great to hear Scott gave you five-star care, John! Thank you for coming to Mercedes-Benz of Natick!
Google Review
- November 09, 2021
Response from the owner Replied: Chris, we are so happy to hear that Rafi could take excellent care of you during your visit to Mercedes-Benz of Natick! Thank you for your review!
Google Review
- November 09, 2021
Response from the owner Replied: Peter, thank you for the rave review, we look forward to seeing you again at Mercedes-Benz of Natick.
Google Review
- November 09, 2021
Response from the owner Replied: We are grateful to have your business, Dan. Thanks for taking the time to leave us a review! - The Mercedes-Benz of Natick Team
Google Review
- November 09, 2021
Response from the owner Replied: Thank you Marrin for reviewing Mercedes-Benz of Natick!
Google Review
- November 09, 2021
Response from the owner Replied: Theres nothing like seeing a great review on our page, thank you!
Google Review
- November 09, 2021
Response from the owner Replied: Thank you for reviewing Mercedes-Benz of Natick! It was so kind for you to share your experience, Michael.
Google Review
- November 09, 2021
Google Review
- November 09, 2021
DealerRater Review
- November 09, 2021
It was a great experience buying our car from Fares! He gave us a good deal and got all the paperwork done in record time! Highly recommmend!
Mercedes-Benz of Natick Replied: Thank you! We're so pleased to hear the Mercedes-Benz of Natick team provided such excellent care! We hope you come back to visit us again!
DealerRater Review
- November 09, 2021
Very happy with the service. My advisor was knowledgeable and very helpful. People are friendly,
Mercedes-Benz of Natick Replied: We're happy to hear the Mercedes-Benz of Natick team provided excellent service to you, Thea! Thank you for being a valued member of the family!
DealerRater Review
- November 09, 2021
For a great sales experience, ask for Fares Barek! Fares went above and beyond to assure I was comfortable with my purchase. Thanks Fares!
Mercedes-Benz of Natick Replied: We're so happy to hear Fares gave you such awesome care! Thank you for taking the time to leave Mercedes-Benz of Natick your five-star review!
DealerRater Review
- November 09, 2021
Just wanted to thank Vito and Kolls for making my experience of buying a car from a dealership very easy. Although it was a non-Mercedes used car, Vito treated me like I was buying a Mercedes. Was in and out of there in less than 2 hours - with a test drive and the financial approval process. ...
Mercedes-Benz of Natick Replied: We're so happy to hear that Vito & Kolls took such excellent care of you during your recent visit here at Mercedes-Benz of Natick! Thank you for your business and please don't hesitate to reach out if there's anything else we can assist you with!
DealerRater Review
- November 09, 2021
I would definitely work with Fares again! Fares went out of his way to accommodate us on several occasions. The day we came for the test drive and decided to buy the car it got late, but he stayed significantly beyond closing time to make sure we could ask our questions and finalize everything. When...
Mercedes-Benz of Natick Replied: Thank you for taking the time to share your experience, Roman! We're delighted to hear that Fares took such excellent care of you throughout the purchase of your vehicle and we'll be sure to let him know how much you appreciate his awesome service. Thanks for choosing Mercedes-Benz of Natick and please don't hesitate to reach out if there's anything else we can assist you with!
DealerRater Review
- November 07, 2021
I read a lot about Mercedes Benz of Natick before I decided to contact them . I have to say that I was very impressed when I met Mr. Fares. He is a professional salesman ,passionate about what he does and most importantly knowledgeable and this reflected my overall experience which was excellent. I...
Mercedes-Benz of Natick Replied: We're happy to hear the Mercedes-Benz of Natick team gave you such excellent care! Thank you for being a valued member of our family! We look forward to seeing you again!
DealerRater Review
- November 07, 2021
I didn't buy a car yet and decided to wait a little bit because of the shortage and the crazy market these days. But I want to take a moment to thank Fares for his great service. Fares is very professional and knowledgeable and I can't wait for him to find the perfect car for me.
Mercedes-Benz of Natick Replied: Thank you for leaving the Mercedes-Benz of Natick team your five-star review, Mirna! We're so happy we could make this a great experience for you!
DealerRater Review
- November 07, 2021
Service Was excellent. Due to traffic I Was a bit late to return The borrow car However When I arrived in service Center S ott Was still There tomy surprise.
Mercedes-Benz of Natick Replied: We're so happy the Mercedes-Benz of Natick team gave you five-star care! Thank you for being a customer!
DealerRater Review
- November 06, 2021
Been a loyal customer since 2000-Excellent sales and service every visit-Luis Aguasvivas-Service Advisor is the BEST-always returns calls promptly-knowledgeable-professional-great asset to Herb Chambers-
Mercedes-Benz of Natick Replied: Thank you for all of your support over the years, Barbara! We're so glad that Luis and the team continue to earn your loyal business and we look forward to your next visit with us here at Mercedes-Benz of Natick!
DealerRater Review
- November 06, 2021
Very helpful and informative staff. Scott was great and extremely professional. I will be using Mercedes if Natick as my dealership.
Mercedes-Benz of Natick Replied: We're pleased to hear Scott helped make your visit to Mercedes-Benz of Natick a five-star experience, Joe! Thank you for leaving us your great review!
DealerRater Review
- November 06, 2021
She is amazing. She gets the work done fast. I come in and she already had all the paper work ready.
Mercedes-Benz of Natick Replied: Thank you for the wonderful feedback! We hope you'll be visiting us again in the future! - The Mercedes-Benz of Natick Team
DealerRater Review
- November 06, 2021
Professional, courteous and efficient. No BS. Was able to make comparison and price was fair. Helped to have owned Mercedes prior to this purchase.
Mercedes-Benz of Natick Replied: Thank you for taking the time to leave us a review! We appreciate you visiting us here at Mercedes-Benz of Natick and hope we have the opportunity to work with you again in the future!
DealerRater Review
- November 05, 2021
I want to thank Mercedes-Benz of Natick's excellent team, Charles Scrymgeour in Sales and Scott Masterson and Savannah Silva in Service. They are all so great to work with and they are true professionals. My husband and I are truly grateful to work with such an amazing team of people who go out of...
Mercedes-Benz of Natick Replied: Wow, thank you so much for this kind feedback about our team! We're truly grateful to have you & your husband as Mercedes-Benz of Natick customers and we look forward to seeing you at your next visit. Until then, take care and thanks again!
DealerRater Review
- November 05, 2021
This dealership is very accommodating. They will do whatever they can to make your experience pleasant
Mercedes-Benz of Natick Replied: Thank you for the wonderful feedback! We're glad you enjoyed your visit with our team here at Mercedes-Benz of Natick and we hope to see you again next time!
DealerRater Review
- November 05, 2021
I had been hunting for a E-class wagon for several months and was very fortunate to find one at MB of Natick. After several not-so-great experiences with used car lots, it was a pleasure meeting and working with Saena. She went the extra mile in bringing the car to a trusted mechanic and was super...
Mercedes-Benz of Natick Replied: This review means more to our team than you know! Thank you for rating Mercedes-Benz of Natick five stars!
DealerRater Review
- November 05, 2021
Charles was outstanding to work with patience of steel. Very good presentation and the dealership you should be proud to have him represent you
Mercedes-Benz of Natick Replied: Thank you for taking the time to leave Mercedes-Benz of Natick your five-star review! We're glad Charles gave you such excellent care!
DealerRater Review
- November 04, 2021
Vito is very easy to work with. He is truly a professional. Thank you Vito!!! As always, it is so nice to see our old friend Steve Boston. He is great!
Mercedes-Benz of Natick Replied: Thank you for visiting us here at Mercedes-Benz of Natick! We'll be sure to share your kind comments with Vito and look forward to seeing you again in the future!
DealerRater Review
- November 04, 2021
Vito and his team helped us to find a car quickly during this special period, appreciated their help!
Mercedes-Benz of Natick Replied: Thank you for the five-star review, Emily! We're so glad Vito had the opportunity to help you find your new vehicle and we hope to see you again next time here at Mercedes-Benz of Natick!
Cars.com Review
- November 03, 2021
Abdul R was awesome, he provided expert advice on servicing my E300 Mercedes Benz. The service Mercedes Benz of Natic supplied exceeded my expectations, to include providing a loaner vehicle.
Dealer Replied: Mike, we are so glad that Abdul could do a great job for you! Thank you so much!
Cars.com Review
- November 03, 2021
I was introduced to Mercedes-Benz of Natick when my husband surprised me with a new GLB250 for my birthday. Our salesperson, Steve Boston had the car draped in a huge red bow. It was an awesome experience! Caroline showed us how to operate all of the high tech bells and whistles. She answered all...
Dealer Replied: Jan, thank you so much! We are thrilled to have helped make your birthday even better! Thank you for your incredibly kind words about our team!
DealerRater Review
- November 03, 2021
Service was on time, quick, polite, everything done to satisfaction. What else can one say?
Mercedes-Benz of Natick Replied: Thank you for taking the time to leave us a review! It was a pleasure having you visit us here at Mercedes-Benz of Natick and we hope to see you again next time!
DealerRater Review
- November 02, 2021
Awesome customer service today. Thank you Niko for addressing my concern. Thank you for quick service.
Mercedes-Benz of Natick Replied: Thank you for taking the time to share this wonderful feedback about your recent visit with us! We're glad Niko and the team were able to address your concerns and we hope we can be of service to you again in the future. Take care! - The Mercedes-Benz of Natick Team
DealerRater Review
- November 02, 2021
Good service and friendly employees, very happy with the car! I would recommend to a friend.
Mercedes-Benz of Natick Replied: Hi Sam, thank you for recommending our services at Mercedes-Benz of Natick! We look forward to your return!
DealerRater Review
- November 02, 2021
My experience so far has only been with routine service and that has been excellent thus far.
Mercedes-Benz of Natick Replied: Hi Jay, thank you for visiting our team at Mercedes-Benz of Natick! We look forward to seeing you at your next appointment!
DealerRater Review
- November 01, 2021
Vito was super helpful and I am so excited about my new car!! Thank you so much Vito!
Mercedes-Benz of Natick Replied: Hi Kelley, thank you for visiting Vito and our team at Mercedes-Benz of Natick!
DealerRater Review
- November 01, 2021
Vito made buying a new car nice and easy. The management and finance team were as easy to work with.
Mercedes-Benz of Natick Replied: This is what we like to hear! Vito is a huge asset to our team, and we're happy that he worked hard to find a new vehicle!
DealerRater Review
- November 01, 2021
Vito was awesome, second time working with him. 5th car from this dealership! Love this dealership. Everyone is so nice and we are always treated like royalty.
Mercedes-Benz of Natick Replied: Thank you for your loyal business, Mike! All of us here at Mercedes-Benz of Natick are truly grateful for your support and we look forward to your next visit with us!
DealerRater Review
- November 01, 2021
Mrs Saena was extremely helpful, gave me the complete map on things the crew members also went above and beyond. 10 stars if I could
Mercedes-Benz of Natick Replied: Thank you for taking the time to share this awesome feedback! We're glad you had a great experience with our team here at Mercedes-Benz of Natick and we hope you'll be visiting us again in the future!
DealerRater Review
- October 31, 2021
Excellent service. Very polite and helpful. Answer all of my questions. Follow up phone call to make sure everything is go smoothly as a plan.
Mercedes-Benz of Natick Replied: Thank you for the positive feedback! We appreciate you trusting the Mercedes-Benz of Natick team with your business and hope we have the privilege of working with you again in the future!
DealerRater Review
- October 31, 2021
very courteous and helpful staff. responsive and reliable. good service and customer satisfaction. thank you so much.
Mercedes-Benz of Natick Replied: It was our pleasure to serve you! Thanks for visiting us here at Mercedes-Benz of Natick and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- October 29, 2021
I was extremely satisfied with my service. Scott was friendly and went above and beyond explaining all of the work done on my vehicle.
Mercedes-Benz of Natick Replied: Thanks for taking the time to share this wonderful feedback! We're glad to hear Scott & the team provided excellent service and we hope to see you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- October 29, 2021
Vito was professional, courteous and a gentleman. This dealership plays it straight. The sales mgr Danny is a marksman, he knows what it takes by putting the customer#1.
Mercedes-Benz of Natick Replied: Thanks, Chuck! We're glad Vito and Danny were so helpful during your visit to Mercedes-Benz of Natick! We hope to see you again!
DealerRater Review
- October 29, 2021
I had a wonderful experience buying my car at MB of Natick especially because of Rafic. He made me feel so comfortable and took great care of me. He showed me everything I needed to know and helped me set up all the programs. I highly recommend him!
Mercedes-Benz of Natick Replied: Thank you so much for the kind feedback! It's wonderful to hear that Rafic took such wonderful care of you during your visit and we'll be sure to share these kind comments with him. Enjoy your new vehicle and please don't hesitate to reach out if there's anything else we can do for you! - The Mercedes-Benz of Natick Team
DealerRater Review
- October 29, 2021
Merc Benz of natick is definitely the place u want to go to for great cars, deals and great people. Ive been buying merc from there for many years. Always same exceptional experience Special stars for fares barek my salesperson this week. He is such a genuine nice person. So knowledgeable, patient...
Mercedes-Benz of Natick Replied: Thank you so much for this wonderful feedback - we can't wait to share it with Fares & the team! We're truly honored to have you as a Mercedes-Benz of Natick customer and greatly appreciate all of your support over the years. Take care and we'll see you at your next visit!
DealerRater Review
- October 28, 2021
Saena and her colleagues at this dealership went above and beyond for me. They were extremely helpful and accommodating by finding the best deal that worked for me.
Mercedes-Benz of Natick Replied: We're grateful for your five-star review, Mary! We're happy Saena made this such an enjoyable experience for you! Thank you for being a Mercedes-Benz of Natick customer!
DealerRater Review
- October 28, 2021
I came with specific needs, very complex since my recent purchase was only 6 months old. Yassine was very helpful, advised to a better selection that fit my family and my budget. He worked tirelessly to satisfy my needs. Hes now family. Thanks so much Yassine! I am now enjoying my GL350 22!! MP
Mercedes-Benz of Natick Replied: We're so happy Yassine could make this such an enjoyable experience for you, Malicia! Thank you for coming to work with the Mercedes-Benz of Natick team on your 2022 GL350 purchase!
Google Review
- October 28, 2021
Response from the owner Replied: Elmer, We would like to understand what occurred to cause this low rating. Please reach out to our team at your earliest convenience so we may hear your concerns and address them. Thank you. - Fahad Arshad - General Manager - farshad@herbchambers.com
Google Review
- October 28, 2021
Response from the owner Replied: Nermin, we are so happy to hear that you had such a great time working with Scott and the team at Mercedes-Benz of Natick!
Google Review
- October 28, 2021
Response from the owner Replied: Kathy, we are so proud to hear that our team at Mercedes-Benz of Natick could earn your business!
Google Review
- October 28, 2021
Response from the owner Replied: Thank you for choosing our team over the last 15+ years, Carlos! We look forward to seeing you next time! -Mercedes-Benz of Natick
Google Review
- October 28, 2021
Response from the owner Replied: Thank you for leaving the Mercedes-Benz of Natick team your awesome feedback, Laura! We're happy Franco, Danny, and Yatin provided such excellent care to you!
Google Review
- October 28, 2021
Response from the owner Replied: Thanks a million, from the Mercedes-Benz of Natick Team!
Google Review
- October 28, 2021
Response from the owner Replied: We appreciate your business and your review! Thanks from the Mercedes-Benz of Natick Team, Didier!
Google Review
- October 28, 2021
Our service advisor, Fred R. , went out of his way to ensure our E-500 4-matic service went well. He listens to your issues and takes a personal interest in making sure your vehicle is returned in top working order. He helped us get the most out our membership points and provided thoughtful advice...
Response from the owner Replied: Thank you, Stephen, so much for your positive feedback and we hope to have the opportunity to serve your automotive needs for many more years to come!Happy Holidays!Phil Driscoll, General Manager
Google Review
- October 28, 2021
As always Fred Romsey was terrific and the service was performed as promised.
Response from the owner Replied: George, we are so proud to hear that Fred and the team at Mercedes-Benz of Natick can do a great job for you!
Google Review
- October 28, 2021
Response from the owner Replied: Thanks so much, Robert! We're glad to hear the Mercedes-Benz of Natick team continues to earn your business! We'll see you next time!
Google Review
- October 28, 2021
Response from the owner Replied: Idailene, we are so proud to hear that Rafi could do such a great job for you! Mercedes-Benz of Natick appreciates you!
Google Review
- October 28, 2021
From start to finish purchasing my new MB GLC 300 was a great experience.My sales person, Charles Scrymgeour, was superb in every way; character, knowledge, and trustworthy.My lips to God's ears ... Mercedes Benz, Natick, is the best!Thanks you,Scott Knight
Response from the owner Replied: Scott, we are so proud to hear that Charles and the team at Mercedes-Benz of Natick could do a great job for you! Thank you so much!
Google Review
- October 28, 2021
Response from the owner Replied: Jennifer, we are so proud to hear that our team at Mercedes-Benz of Natick could do such a great job for you!
Google Review
- October 28, 2021
I brought my SUV in for scheduled service before a XC trip, had engine trouble along the way due to a failure by Natick Mercedes to properly complete the service I paid for and which they claim to have performed. This caused stress, hours of delay, and several hundred dollars of diagnostic service...
Response from the owner Replied: Hi Jim, we're sorry for all of the stress your recent service visit has caused. We strive on delivering our customers a positive experience, and it's hard to hear we missed the mark. I'd like the opportunity to discuss this with you further, feel free to reach out. Thanks, Fahad Arshad - General Manager - farshad@herbchambers.com
Google Review
- October 28, 2021
Response from the owner Replied: We're glad the Mercedes-Benz of Natick team provides five-star care to you and your vehicle, Leigh! Thank you for coming to work with us! We look forward to seeing you again next time!
Google Review
- October 28, 2021
If it were possible to leave zero as a rating I would. My car went back in for a problem that was supposed to be fixed as well as other electrical issues. It was hard getting through to service directly and I got no response from messages I left. Once my car was in, communication from them was...
Response from the owner Replied: Wendy,Thank you for your feedback of Mercedes-Benz of Natick. I regret to hear of the experience you dealt with while visiting our dealership. For the safety of our guests and employees we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. I can assure you that customer service is truly a top priority of ours. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience.Thank you,Fahad Arshad, General Manager farshad@herbchambers.com
Google Review
- October 28, 2021
Response from the owner Replied: We're so grateful to have your five-star review, Anne! Thank you so much for being a Mercedes-Benz of Natick customer!
Google Review
- October 28, 2021
My lease was coming to an end, so I went there to check out a GLE that I called the previous day to confirm was available. When I got there, after I sat there for over an hour, I was told the vehicle has partial payment on it. I was offered another vehicle similar to the one I wanted, which was very...
Response from the owner Replied: Thank you for your review of Mercedes-Benz of Natick. I understand that we were able to offer MSRP on an incoming GLE, however there was a difference in payment from your previous vehicle. Our team strives for excellence in pricing and customer service each and every time. I would love to speak further about this matter so I can try to better understand what happened and make it right. I look forward to hearing from you.Thank you,Fahad Arshad- General Manager farshad@herbchambers.com
Google Review
- October 28, 2021
Efficient and courteous as always.
Response from the owner Replied: Mark, your kind review warms our heart! - Mercedes-Benz of Natick Team
Google Review
- October 28, 2021
Response from the owner Replied: We love seeing 5 star reviews. Thanks Michael!
Google Review
- October 28, 2021
Response from the owner Replied: Thanks for choosing Mercedes-Benz of Natick! See you next time, Josh.
Google Review
- October 28, 2021
Response from the owner Replied: Hello Teneka, We would like to hear more about your experience to understand what caused the low rating. Would you be interested in discussing it with me so I can help resolve your concerns? If so, please reach out to me directly. Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com
Google Review
- October 28, 2021
Response from the owner Replied: Bobby, thanks for the awesome review of Mercedes-Benz of Natick!
Google Review
- October 28, 2021
Response from the owner Replied: The team at Mercedes-Benz of Natick loves seeing great reviews! Thank you Han!
Google Review
- October 28, 2021
Response from the owner Replied: Molly, thank you for taking the time to review Mercedes-Benz of Natick.
Google Review
- October 28, 2021
Response from the owner Replied: We couldnt ask for a better review of Mercedes-Benz of Natick, thanks so much Genaro!
Google Review
- October 28, 2021
Response from the owner Replied: Ying, thank you for sharing your positive feedback of Mercedes-Benz of Natick!
Google Review
- October 28, 2021
Response from the owner Replied: Thank you for leaving your honest rating, Eduardo. We would like to understand what happened to cause this and help resolve your concerns. Please reach out to Fahad Arshad, General Manager at farshad@herbchambers.com
Google Review
- October 28, 2021
Response from the owner Replied: It was our privilege to serve you, thanks so much! - Mercedes-Benz of Natick Team
Google Review
- October 28, 2021
Response from the owner Replied: Matt, it was our pleasure to assist you. Thank you from all of us here at Mercedes-Benz of Natick!
Google Review
- October 28, 2021
Response from the owner Replied: Congrats on your new vehicle, Nancy! We're happy that Stephen, Coles, Sharon, and Danny got the job done! See you next time at Mercedes-Benz of Natick!
Google Review
- October 28, 2021
Response from the owner Replied: Elie, we are so happy to hear that you had such a great time working with Rafi! Mercedes-Benz of Natick appreciates you very much!
Google Review
- October 28, 2021
Response from the owner Replied: Thank you for your loyal business, Adam! We're honored to be your service provider of choice and look forward to your next visit with us here at Mercedes-Benz of Natick!
Google Review
- October 28, 2021
Response from the owner Replied: Thank you for the kind review, Anisa, and congratulations on your new vehicle! We're so glad that Vito and Jonny could get you feeling comfortable with all your new vehicle has to offer and we'll be sure to let them know how much you appreciate their service. Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if there's anything else we can do for you!
Google Review
- October 28, 2021
Response from the owner Replied: Thank you for your review, Sachin! We hope to provide you with a 5-star experience next time! -Mercedes-Benz of Natick
Google Review
- October 28, 2021
Worst experience ever, I called in asking about a specific car and they told me that it was available and that they would pull it out for me to take it for a test drive, I drive 1 hour and 30 minutes to the dealer, when i get there I get told that the car is in service getting something replaced,...
Response from the owner Replied: Hi Yaman, I'm sorry for any inconvenience caused on our behalf. We understand your frustration, and if you wish to discuss this further, please send me an email at farshad@herbchambers.com. Thanks, Fahad Arshad - General Manager
Google Review
- October 28, 2021
AI am writing to compliment Rafi in sales. His approach was not pushy, but rather that of keeping the discussion open as to options so that a mutually satisfactory conclusion could be reached, which we did.Post agreement, Rafi was effective in helping to move the registration and inspection process...
Response from the owner Replied: Thank you for this glowing review, Albert! Rafi enjoyed working with you on your new purchase, and hopes you enjoy your new ride! Feel free to let us know how we can help you in the future! -Mercedes-Benz of Natick
Google Review
- October 28, 2021
Response from the owner Replied: Lauren, we are so happy to hear that you had such a great time working with Rafi! We are extremely proud to have him on the team at Mercedes-Benz of Natick!
Google Review
- October 28, 2021
came in to troubleshoot my paired phone connection and met Jonny Pham the Product Specialist he was really very very helpful very kind and helped me with the number of issues thank you I was able to get my issue solved for my Bluetooth connection and he also set navigation and walked me through and...
Response from the owner Replied: This is what we like to hear, Amita! Glad Jonny took excellent care of you at Mercedes-Benz of Natick! We look forward to seeing you at your next appointment!
Google Review
- October 28, 2021
I bought my mercedes at Mercedes of Natick and have had it serviced there for a decade. When my extended warranty ended I brought my car to a local mechanic near my home but learned after having an accident and this local mechanic could not fix my car after 6 months, I reached out to Savannah Silva,...
Response from the owner Replied: We're so glad Savannah and Scott could help resolve this issue for you quickly, Jennifer! Thank you so much for taking the time to leave us your fantastic five-star review and for having confidence in Mercedes-Benz of Natick! We hope you'll come back to see us for your next oil change!
Google Review
- October 28, 2021
Very honest, knowledgeable and helpful guy!
Response from the owner Replied: Thank you for supporting Mercedes-Benz of Natick, we appreciate your business!
Google Review
- October 28, 2021
Estuve buscando un vehiculo negro en esta locacion y en verdad me encanto que al fin alguien habla Espaol y que entiende las necesidades del cliente mas alla de simplemente hacer una venta. Excelente servicio al cliente por parte del Representante de Ventas Francisco Robleado. Muchas gracias por la...
Response from the owner Replied: (Translated by Google) Thank you for taking the time to share these kind comments! We wish you luck in the search for your vehicle and look forward to the opportunity to work with you in the future!(Original)Gracias por tomarse el tiempo para compartir estos amables comentarios! Le deseamos suerte en la bsqueda de su vehculo y esperamos tener la oportunidad de trabajar con usted en el futuro!
Google Review
- October 28, 2021
Response from the owner Replied: Kurt, thank you for taking the time to review Mercedes-Benz of Natick! It really means a lot to hear that youre happy.
Google Review
- October 28, 2021
Response from the owner Replied: We are disappointed to see the low rating and would like to address these concerns with our team. Please reach out to me so I can hear about this situation and help provide a better experience next time. Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com
Google Review
- October 28, 2021
Response from the owner Replied: It makes us so happy to see positive reviews. Thank you!
Google Review
- October 28, 2021
Response from the owner Replied: Thank you for sharing your positive experience with Mercedes-Benz of Natick, Victor!
Google Review
- October 28, 2021
Response from the owner Replied: Thank you so much, Christopher!
Google Review
- October 28, 2021
Response from the owner Replied: Janet, thank you for leaving Mercedes-Benz of Natick your positive feedback.
Google Review
- October 28, 2021
Response from the owner Replied: Howard, it means so much to us to see your review! Thanks from the team at Mercedes-Benz of Natick!
Google Review
- October 28, 2021
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Natick, Edward!
Google Review
- October 28, 2021
Response from the owner Replied: Thank you Michael for stopping by to leave us a wonderful review!
Google Review
- October 28, 2021
Response from the owner Replied: Nothing better than a great review, thanks Noelle!
Google Review
- October 28, 2021
Response from the owner Replied: Hi Noshir, thanks so much for taking the time to leave Mercedes-Benz of Natick a review.
Google Review
- October 28, 2021
Response from the owner Replied: We are so happy that the Mercedes-Benz of Natick team delivered an excellent experience. Thank you Joan!
Google Review
- October 28, 2021
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Natick, Valquiria!
DealerRater Review
- October 27, 2021
Saena was great to work with, and I appreciated the support through the whole process.
Mercedes-Benz of Natick Replied: We're so happy to hear Saena made your visit enjoyable, Matt! Thank you so much for coming to Mercedes-Benz of Natick!
DealerRater Review
- October 27, 2021
A very professional and reliable service, offered with courtesy. Really have enjoyed their dedication and high efficiency in taking a good care of my vehicle. Thank you!
Mercedes-Benz of Natick Replied: We're happy to hear the team has provided such excellent care, Tony! Thank you for leaving us your five-star review! We will see you next time!
DealerRater Review
- October 26, 2021
I was looking for a safer Vehicle to drive in the New England weather and started searching online and found the perfect vehicle the GLA and contacted Mercedes Benz of Natick. I had the pleasure to work with YASSINE and he made sure all of my needs were meet, my family and I couldnt be happier!!!...
Mercedes-Benz of Natick Replied: Wow, thank you so much for trusting Mercedes-Benz of Natick with both of your recent vehicle purchases! We're delighted to hear that you enjoyed working with Yassine and we'll be sure to pass along your kind comments to him. We wish you many happy travels in your new vehicles and hope we have the opportunity to work with you again in the future. Until then, take care and please don't hesitate to reach out if there's anything else we can assist you with!
DealerRater Review
- October 26, 2021
Great follow up, attention to detail, efficient and caring. Explained everything carefully. Checked and double checked.
Mercedes-Benz of Natick Replied: Thanks for the great review of Mercedes-Benz of Natick! We're glad to hear that our team was thorough and we hope we can be of service to you again in the future!
DealerRater Review
- October 26, 2021
Excellent service and very friendly staff. From start to finish, communication was excellent and car was serviced promptly.
Mercedes-Benz of Natick Replied: Thank you for your review, Vipul! We look forward to your return!
DealerRater Review
- October 26, 2021
Good location with easy in and out. The receptionist is very courteous and the salesman are very polite, well informed and extremely helpful. We dealt with Charles who was excellent salesman. Kolls was very helpful with the financials and very impressive. We have been with this dealership since the...
Mercedes-Benz of Natick Replied: Thank you for your kind comments and loyal business! We're truly grateful for all of your support over the past 20+ years and can't wait to share your wonderful feedback with the team. Thanks for being a Mercedes-Benz of Natick customer - we look forward to your next visit!
DealerRater Review
- October 25, 2021
Saena is simply amazing five star service she will get it done appreciate you guys Mercedes natick
Mercedes-Benz of Natick Replied: Thank you for rating us five stars, Michael! We're happy to hear Saena gave you such excellent care!
DealerRater Review
- October 25, 2021
Hi, Fred Romsey has been providing excellent service for our family for many years. It would take a disaster for us to even visit another service provider. He is a gem and I hope management realizes the talent and humanism he provides to your dealership. K. Rossano.
Mercedes-Benz of Natick Replied: It means so much to hear that Fred and our team have provided consistent care to you all these years! We value you as a customer and look forward to seeing you at your next service visit! Thank you! - Mercedes-Benz of Natick
DealerRater Review
- October 25, 2021
Excellent service whether scheduled or Emergency they always come through for Mercedes repair needs promptly and cheerfully
Mercedes-Benz of Natick Replied: Thank you for being a Mercedes-Benz of Natick customer! We're grateful for your support and look forward to your next visit!
DealerRater Review
- October 24, 2021
Thank you Saena for all the help! Wouldnt have wanted to buy a car from anyone else :)
Mercedes-Benz of Natick Replied: We're happy Saena was so helpful, Tony! Thank you for coming to Mercedes-Benz of Natick!
DealerRater Review
- October 23, 2021
Fares is very pleasant to work with. I was very delighted to work with him. He is an encyclopedia when it comes to cars, whether youre interested in a new or pre-owned vehicle
Mercedes-Benz of Natick Replied: Thank you so much for the kind review! Fares is exactly as you described - he has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business from your friends at Mercedes-Benz of Natick!
DealerRater Review
- October 23, 2021
I went to the dealership with no intention to buying a car and was just browsing around. Was welcomed by Fares who was able to make my whole experience in that dealership worth it. He was very informative, nice and wasn't pushy at all. I will ne going back to finalize my deal next week. Thank you...
Mercedes-Benz of Natick Replied: We're happy to hear the Mercedes-Benz of Natick team could help make your visit a five-star experience, Joe! Thank you for coming to check us out!
DealerRater Review
- October 23, 2021
I had the pleasure working with Fares recently. He is super knowledgeable and the go-to-person for anything related to Mercedes. Thank you for your help!
Mercedes-Benz of Natick Replied: Thank you for your fantastic feedback! -Mercedes-Benz of Natick
DealerRater Review
- October 22, 2021
Amazing fast service. Clean automobiles perfectly. Customer service top notch. I recommend this dealership to anyone looking for a car.
Mercedes-Benz of Natick Replied: Thank you for leaving the Mercedes-Benz of Natick team your five-star review!
DealerRater Review
- October 21, 2021
The best of the best sales consultant Saena , really enjoyable experience purchasing my E-classe with her .
Mercedes-Benz of Natick Replied: Thank you for the kind review and congratulations on your new vehicle! We're so glad you had a great experience working with Saena and we'll be sure to let her know how pleased you are with the service she provided. Thanks for choosing Mercedes-Benz of Natick. We hope we have the opportunity to work with you again in the future!
DealerRater Review
- October 21, 2021
Mr. Charles Scrymgeour was an absolute joy to work with on all aspects of my recent MB purchase. He is a consummate professional, very knowledgeable, and extremely engaging. Regardless of how big or small the question (or problem) might be, Charles tackles these with alacrity. The ease with...
Mercedes-Benz of Natick Replied: Thank you so much for this wonderful feedback! Charles is a fantastic asset to our team and we can't wait to share these kind comments with him. Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if we can be of service again in the future!
Yelp Review
- October 21, 2021
I was looking to purchase a newer car since my car being eleven years old and not 4 wheel drive.I started to search online for safest vehicle but I also wanted something of luxury and beauty and choose Mercedes Benz . YASSINE helped me thru the whole process and I am so happy with my purchase!...
Elizabeth M. Replied: Thank you for the wonderful review, DeAndrea, and congratulations on your new vehicle! We're so glad Yassine had the opportunity to assist you with it and we'll be sure to share your kind comments with him. Thanks for choosing Mercedes-Benz of Natick and please don't hesitate to reach out if we can be of service again in the future!
DealerRater Review
- October 20, 2021
My experience at this dealership is always great from purchasing the vehicle to servicing it.
Mercedes-Benz of Natick Replied: Thank you for your 5-star review! -Mercedes-Benz of Natick
DealerRater Review
- October 20, 2021
Personable and friendly group of people! They make you feel like part of a family. Im happy with my vehicle and my new found Mercedes family!
Mercedes-Benz of Natick Replied: This is what we like to hear! Thank you for visiting our team at Mercedes-Benz of Natick!
DealerRater Review
- October 19, 2021
MB of Natick was a great team to work with when purchasing an SUV in the current market. They had a better selection than other dealers in the area and were candid and straight-forward in their discussions, providing a lot of help and insight. Fares was great to work with, and I'll be using MB of...
Mercedes-Benz of Natick Replied: We're glad to hear your purchase experience went so well, Greg! Thank you for taking the time to leave Mercedes-Benz of Natick your five-star review! We hope you love your SUV and come back to see us again!
DealerRater Review
- October 18, 2021
Mercedes-Benz of Natick is a great place to work with. They have more selections than other dealers I have visited. We started contacting Caitlin by email and then worked with Fares. Caitlin is very helpful and quick to reply my inquiries. She also followed up after my first visit showing lots of...
Mercedes-Benz of Natick Replied: Thank you so much for taking the time to share your experience! It's wonderful to hear that Fares provided such excellent customer service and we'll be sure to share your kind feedback with him. We appreciate you trusting Mercedes-Benz of Natick with your business and hope you & your wife enjoy the new vehicle!
DealerRater Review
- October 18, 2021
We had a wonderful experience aquiring vehicle at Mercedes-Benz of Natick, amazing customer service.We worked with Fares and he provided us with the best service we could have. Friendly guy, with a lot of knowledge of his field and above all is honest to the customer and made the process easy and...
Mercedes-Benz of Natick Replied: Thank you for taking the time to review your recent visit with us! We're delighted to hear that Fares took such great care of you throughout the purchase of your new vehicle and we hope we have the opportunity to work with you again in the future. Take care! - The Mercedes-Benz of Natick Team
DealerRater Review
- October 18, 2021
Very smooth and easy experience. Will go back for the next car. No pressure selling
Mercedes-Benz of Natick Replied: Thanks so much! We're glad the Mercedes-Benz of Natick team earned your five-star rating!
DealerRater Review
- October 17, 2021
I had a wonderful experience acquiring a vehicle at Mercedes-Benz of Natick, great customer service! I worked with Fares. Best services I could get, friendly, highly educated in his field, and most important above everything else he is honest. the whole process felt so easy and satisfying, I highly...
Mercedes-Benz of Natick Replied: Thank you for taking the time to share these wonderful comments! Fares always takes such great care of his customers and we're thrilled to hear that you had such a great experience while working with him. We hope you enjoy your new vehicle and look forward to seeing you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- October 17, 2021
I had bought a lot of cars from different dealers in the past, and I can tell this is by far the best service I ever got. You truly get what you pay for, great value for your dollars! Fares helped me through all this process. What an amazing person to work with friendly, honest, thoughtful... I...
Mercedes-Benz of Natick Replied: We're so happy to hear the Mercedes-Benz of Natick team gave you such excellent care while you purchased your vehicle! Thank you for leaving us your five-star review! We hope to see you again!
DealerRater Review
- October 17, 2021
Abdul R is my go to Mercedes agent. He is very professional and extraordinarily knowledgeable about cars,..
Mercedes-Benz of Natick Replied: Thank you for being part of the Mercedes-Benz of Natick family! We're happy Abdul provided five-star care!
Google Review
- October 16, 2021
I drove my 2021 AMG C63 S Cabriolet for service at Mercedes Benz of Natick. Thanks to Fred Romsey (Service Advisor), Adam Shapiro (Service Manager), and the whole service team there for the professional service and courteous attention while taking care of my vehicle. It was done promptly and at my...
Response from the owner Replied: Tulio, we are so happy to hear that you had such a great time working with Fred, Adam, and the rest of the Mercedes-Benz of Natick team! We appreciate you!
DealerRater Review
- October 16, 2021
We had a wonderful experience purchasing a used vehicle at Mercedes-Benz of Natick, great customer service! we worked with Vito and he went above and beyond making the entire process smooth and faster. We highly recommend working with Vito your next car purchase.
Mercedes-Benz of Natick Replied: We're so happy to hear it, Ann! Thank you for coming to Mercedes-Benz of Natick and working with Vito! We hope you love your new ride!
DealerRater Review
- October 16, 2021
Charles Scrymgeour is my go to Mercedes agent. He is very professional and extraordinarily knowledgeable about cars, inside and out. He is honest, authentic and genuinely cares about his customers needs. You can tell hes passionate about helping his customers; if you ever have the pleasure to work...
Mercedes-Benz of Natick Replied: Thank you so much for these wonderfully kind comments! We're so glad that Charles continues to earn your loyal business and we'll be sure to share your fantastic feedback with him. Thanks for being a Mercedes-Benz of Natick customer. We appreciate your support and look forward to your next visit!
DealerRater Review
- October 16, 2021
A drastic and refreshing difference from most dealerships. Scott, Savannah, technician and receptionist went far above my expectations to make my service experience a pleasure. So respectful, courteous and willing to make the customer feel appreciated and comfortable with the value of their service....
dleger44 Replied: Your welcome. Always a pleasure.
DealerRater Review
- October 16, 2021
Responsive and concerned about fixing my problem. Keep me informed on a timely basis. Excellent.
Mercedes-Benz of Natick Replied: Thank you for the five-star review! It means a lot to hear we've provided such great care to you! We look forward to assisting you again in the future! - Mercedes-Benz of Natick
DealerRater Review
- October 16, 2021
I had a wonderful experience purchasing a vehicle. The process was stress free and pleasant. Fares was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. He went above and beyond and helped as much as possible. If you are in a market for a vehicle go see Fares.
Mercedes-Benz of Natick Replied: Thank you! We're happy to hear Fares gave your purchasing experience the five-star treatment! Thank you for coming to Mercedes-Benz of Natick!
DealerRater Review
- October 15, 2021
Very accommodating, gave me a loaner car . Everything went smoothly. Luis in costumer service was great . And got the job done
Mercedes-Benz of Natick Replied: Thank you for taking the time to review your recent visit with our team here at Mercedes-Benz of Natick! We appreciate your business and hope we can be of service to you again in the future!
DealerRater Review
- October 14, 2021
Fares is really good at what his doing .he knows what he doing . Hes was really helpful and made my buying experience easier .highly recommended
Mercedes-Benz of Natick Replied: Thank you for the fantastic feedback! Fares is a truly valued asset to our team and we're thrilled to hear that he made your recent visit with us a great one. Enjoy your new vehicle and please don't hesitate to reach out if there's anything else we can do for you! - The Mercedes-Benz of Natick Team
DealerRater Review
- October 13, 2021
Vito, Yatin, and Kolls are true professionals! Immediately, Vito ensured that my needs were taken seriously and worked hard to earn my trust and business. Vito and the entire finance team (Yatin and Kolls), went above and beyond to make sure I would leave the dealership with the vehicle of my...
Mercedes-Benz of Natick Replied: Thank you so much for the wonderful feedback, Donnell! We're so glad we had the opportunity to earn your business and are thrilled to hear that Vito, Yatin and Kolls took such great care of you throughout your visit. We hope you enjoy your new vehicle and look forward to seeing you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- October 13, 2021
Vito was very easy to deal with and very professional as well as personable. This is about the 5th or 6th car I have purchased or leased from Herb Chambers and I continue to have very positive experiences
Mercedes-Benz of Natick Replied: Thank you for taking the time to leave us your five-star review! We're glad Vito could continue to earn your business and keep you happy! We look forward to leasing with you again! - Mercedes-Benz of Natick
DealerRater Review
- October 13, 2021
What a pleasant experience with Vito from meeting us at the parking lot to the delivery of the keys. Truly professional, easy going and knowledgeable. He deserves top rating.
Mercedes-Benz of Natick Replied: We are so happy to hear that Vito could take great care of you at Mercedes-Benz of Natick! Thank you so much for your kind words!
Google Review
- October 12, 2021
Response from the owner Replied: James, we are so happy to hear that you had such a great time working with our team at Mercedes-Benz of Natick! Thank you so much for your kind words!
DealerRater Review
- October 12, 2021
Vito did it again, He found the car we wanted. Superior customer experience. Thank you
Mercedes-Benz of Natick Replied: We are so happy to hear that Vito and the team at Mercedes-Benz of Natick! Thank you so much for your review!
DealerRater Review
- October 12, 2021
Scott was very professional and very customer focused. I appreciated his follow-up communications setting clear expectations of the services provided.
Mercedes-Benz of Natick Replied: Thank you for taking the time to share this positive feedback! We're so glad you enjoyed working with Scott and we hope to see you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- October 12, 2021
Knowledgeable salesman with not only the vehicle but also the sales process. He listened to my concerns and addressed them to my satisfaction. Having now purchased my 6th Mercedes-Benz I wouldnt hesitate to return to this dealership for future purchases.
Mercedes-Benz of Natick Replied: Thank you for rating Mercedes-Benz of Natick five stars, Carey! We're so happy to hear we've helped you buy so another quality car! Your loyalty means the world to us, and we'll continue to strive for the best care for you in the future!
DealerRater Review
- October 11, 2021
As always Mercedes-Benz of Natick completed the service on my vehicle on time with no surprises. I highly recommend them.
Mercedes-Benz of Natick Replied: We're glad the Mercedes-Benz of Natick team has provided excellent service to you consistently! Thank you so much for being a loyal customer!
DealerRater Review
- October 09, 2021
Service was very good. The car was ready when they said it would be. The service writer was prompt in his follow up to my questions. The car was nicely cleaned when I picked it up.
Mercedes-Benz of Natick Replied: Thanks for leaving us your five-star review! We're happy the Mercedes-Benz of Natick team gave you such excellent care! We look forward to seeing you at your next appointment!
DealerRater Review
- October 08, 2021
Im so happy with the service, specially with saena she treat you with huge smile and you fill welcome. Im so happy thank you saena and everyone helping me.
Mercedes-Benz of Natick Replied: We're happy Saena made your visit enjoyable, Tatiana! Thank you for coming to Mercedes-Benz of Natick!
DealerRater Review
- October 08, 2021
Charles Scrymgeour is a fantastic and wonderful agent. Charles is always friendly, positive and upbeat. Very professional and caring. I have been going to this dealership for over 20 years. I am always impressed with the dealership and Charles' excellent customer service.
Mercedes-Benz of Natick Replied: We're pleased to hear Charles gave you such excellent care, Stacey! Thank you for being a loyal Mercedes-Benz of Natick customer! Your confidence in us makes our day!
DealerRater Review
- October 07, 2021
The only place Id ever shop for a Mercedes, thanks to Charles attention to detail and gracious customer service. Charles knows these cars inside and out, always has a strong understanding of what the customer needs, and is an excellent communicator.
Mercedes-Benz of Natick Replied: Charles is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business from your friends at Mercedes-Benz of Natick!
Yelp Review
- October 07, 2021
Before we went to the dealership, we were happy and kind of determined to go for a specific car. However, after several minutes talking with the salesperson, we are already feel offended. The salesperson was very condescending and talked about a lot of weird information. Most of the information we...
Elizabeth M. Replied: We're sorry to hear you had an unpleasant experience. We take customer feedback seriously and we're disappointed to read this. Our team would like to improve the situation and regain your trust in us, if possible. Please consider contacting me directly to go over what can be done to help resolve these issues. Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com
DealerRater Review
- October 06, 2021
Fares & the entire Mercedes Benz Went above and beyond to ensure a seamless buying experience that was personalized and stress free; thank you highly recommend!!
Mercedes-Benz of Natick Replied: This is what we love to hear! Thank you for trusting our team with your purchase! We look forward to seeing you again at Mercedes-Benz of Natick!
DealerRater Review
- October 06, 2021
Have been going to this dealership for more than 30 years. They NEVER disappoint!!! I would recommend them to anyone and I have.
Mercedes-Benz of Natick Replied: Kristie, we are so proud to hear that our team at Mercedes-Benz of Natick has been able to serve you for over 30 years! Your loyalty is really appreciated!
DealerRater Review
- October 06, 2021
Saena was very friendly and made our decision very easy, she made us feel comfortable!
Mercedes-Benz of Natick Replied: Geraldo, We're so happy Saena made your purchase so easy for you! Thank you for coming to Mercedes-Benz of Natick!
Cars.com Review
- October 05, 2021
Brain was very very helpful, knowledgeable, Professional and polite. The dealership always looks nice and clean and I missed your fresh delicious pastries. Good experience
Dealer Replied: We're so happy we could make this a four-star experience, Salomeh! Thanks for coming to Mercedes-Benz of Natick!
DealerRater Review
- October 05, 2021
Service appointment couldnt have gone better. I was in and out quickly both at drop off and pick up. I was fully informed the whole time
Mercedes-Benz of Natick Replied: Thank you for taking the time to review your recent visit with us! We're delighted to hear that it was a great one and we look forward to seeing you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- October 05, 2021
Everyone has been helpful and act professionally. Luis has always answered my questions professionally and made sure I was satisfied with his explanation.
Mercedes-Benz of Natick Replied: Thank you for the fantastic feedback! We appreciate you being a Mercedes-Benz of Natick customer and look forward to seeing you at your next visit!
DealerRater Review
- October 05, 2021
This dealer provides Great friendly service! Definitely will be back for continued service on my vehicle.
Mercedes-Benz of Natick Replied: We're so happy to hear this! Thank you for visiting us here at Mercedes-Benz of Natick. We look forward to seeing you next time!
DealerRater Review
- October 05, 2021
My hat goes off to Mercedes-Benz of Natick and my sales rep, Charles Scrymgeour. Charles was the consummate professional; knowledgeable, skillful and honorable. Grade: A+. It was a privilege to work with MB of Natick and my profound thanks for everything. Sincerely, Scott Knight
Mercedes-Benz of Natick Replied: Thank you for your support, Scooter! We're so happy that Charles worked hard during your recent visit! We appreciate your 5-stars, and look forward to seeing you next time at Mercedes-Benz of Natick!
DealerRater Review
- October 04, 2021
Smooth as silk , no problems , they said I need 15 words so I had to fill space
Mercedes-Benz of Natick Replied: Thank you for taking the time to leave us a review! Your business is greatly appreciated by all of us here at Mercedes-Benz of Natick and we hope to see you again next time!
DealerRater Review
- October 02, 2021
Very professional, friendly, doing the right thing and very good job. very satisfied. Recommend to anyone looking for a Mercedes
Mercedes-Benz of Natick Replied: Thank you for the great review of Mercedes-Benz of Natick! We appreciate your kind words, as well as your recommendation, and hope to see you again next time!
DealerRater Review
- October 01, 2021
Amazing service. Easy car buying experience with true professionals. Such helpful and polite staff. 5 stars!!
Mercedes-Benz of Natick Replied: Hi Ali, thank you for your 5-stars! We look forward to your next visit to Mercedes-Benz of Natick!
DealerRater Review
- September 30, 2021
I buy and service my vehicles from this dealership. On the rare occasions when repairs are needed, they fix them right the first time! Each member of the staff that I have come in contact with has shown me professionalism and courtesy. This is a place of business where employees do their job(s).
Mercedes-Benz of Natick Replied: Thank you for trusting our staff for all of your automotive needs! We're so lucky to have you in the Mercedes-Benz of Natick family!
DealerRater Review
- September 29, 2021
Professional and friendly. Customer satisfaction comes first. Very happy I switched to Mercedes Benz of Natick.
Mercedes-Benz of Natick Replied: We're so glad to have you as a Mercedes-Benz of Natick customer! Thanks for the great review and we'll see you at your next visit!
DealerRater Review
- September 29, 2021
Ive always gone through Brian to have my service done, and I couldnt be happier. I have always had an exceptional experience! I couldnt imagine going anywhere else.
Mercedes-Benz of Natick Replied: Thank you so much for your glowing five-star review, Stephanie! We look forward to seeing you next time! - Mercedes-Benz of Natick
DealerRater Review
- September 29, 2021
Service advisor, Brian Breidegam, is the BEST. He was very professional and serviced all my needs with no hassle. Would recommend to all family and friends. GREAT JOB Brian. Mercedes Benz of Natick should be proud to have such a loyal and dedicated employee
Mercedes-Benz of Natick Replied: We're so glad our team made this a positive experience! Thank you for rating Mercedes-Benz of Natick five stars, Mark! We'll see you next time!
Cars.com Review
- September 29, 2021
Service advisor, Brian Breidegam, is the BEST. He is very courteous and honest. I would recommend Herb chambers of Natick to all of my family and friends. GREAT JOB, keep it up. Herb chambers of Natick should be very grateful to have a professional service advisor like you.
Dealer Replied: Thank you, Mark! We're so glad to hear Brian and the Mercedes-Benz of Natick team made your service visit a five-star experience! We'll see you next time!
Cars.com Review
- September 28, 2021
Upon arriving at the Natick Mercedes-Benz dealership I was offered a very warm greeting by Charles Scrymgeour. We had a great discussion about sports, the impact of COVID on the economy, family, and of course, a deep shop talk about a variety of Mercedes-Benz topics. I found Charles to be...
Dealer Replied: Phil, The Mercedes-Benz of Natick team is so grateful to have your awesome feedback and five-star review! We are glad Charles helped make this an enjoyable experience for you! Thank you!
Edmunds.com - Sales Review
- September 28, 2021
Upon arriving at the Natick Mercedes-Benz dealership I was offered a very warm greeting by Charles Scrymgeour. We had a great discussion about sports, the impact of COVID on the economy, family, and of course, a deep shop talk about a variety of Mercedes-Benz topics. I found Charles to be...
Replied: Thank you so much for this amazing feedback, John! Charles is a truly wonderful asset to our team and we know he'll be thrilled to hear your kind comments. We appreciate you trusting Mercedes-Benz of Natick with your business and hope we have the opportunity to work with you again in the future. Take care!
Cars.com Review
- September 28, 2021
I am 88 years old and have been a customer for over thirty years, and this dealership just keeps getting better. I want to especially recognize and thank Fred for his outstanding customer service and general kindness to me. I highly recommend this organization.
Dealer Replied: Thank you so much for your loyal business! We're truly grateful for all of your support over the past 30 years and can't wait to share these wonderful comments with Fred & the team. Thanks for being a Mercedes-Benz of Natick customer and we'll see you at your next visit!
DealerRater Review
- September 28, 2021
Charles and Mercedes Benz of Natick were extremely helpful in getting me the car that I wanted during an especially difficult pandemic. Working with them was a truly exceptional experience. Buying a car can sometimes be difficult but they made it easy. My salesperson Charles was a good friend and...
Mercedes-Benz of Natick Replied: Thank you for leaving the team your awesome five-star review, Robert! We're happy to hear Charles made this such a great purchase and earned Mercedes-Benz of Natick your business! We look forward to working with you again!
Google Review
- September 28, 2021
Response from the owner Replied: Thank you, Stephen! We're so happy to hear you had a great visit with Rafi! -- Mercedes-Benz of Natick
Google Review
- September 28, 2021
Response from the owner Replied: Karoline, we are so proud to hear that your time at Mercedes-Benz of Natick could go so well! Thank you!
Google Review
- September 28, 2021
Response from the owner Replied: Mark, we are so happy to hear that you had such a great time working with Francisco and the team at Mercedes-Benz of Natick! Thank you!
Google Review
- September 28, 2021
Response from the owner Replied: Thanks for the review, Larry! Francisco enjoyed working with you to get the vehicle exactly as you dreamed it would be! We look forward to seeing you again at Mercedes-Benz of Natick!
Google Review
- September 28, 2021
Response from the owner Replied: Kareem, we are so happy to hear that you had such a great time working with Rafi and the team at Mercedes-Benz of Natick!
Google Review
- September 28, 2021
Response from the owner Replied: Thank you for recommending Francisco at Mercedes-Benz of Natick, Mary! We hope you share your experience with friends and family!
Google Review
- September 28, 2021
Response from the owner Replied: Joseph, thank you for your review. We really appreciate it! - The Mercedes-Benz of Natick team
Google Review
- September 28, 2021
Response from the owner Replied: Thanks a bunch, from the Mercedes-Benz of Natick Team!
Google Review
- September 28, 2021
Response from the owner Replied: Thank you for your great rating, John! We'll see you next time!
Google Review
- September 28, 2021
Rafic was awesome to work with from beginning to end. He went out of his way to bring the car I was interested in to my home for a test drive and to personally deliver the car I purchased. Thank you for all of your help and for going above and beyond. It was a pleasure working with you!
Response from the owner Replied: Emelie, we are so happy to hear that you had a great time at Mercedes-Benz of Natick! Rafic will be so glad to read this review!
Google Review
- September 28, 2021
Response from the owner Replied: It makes our day to see reviews like this, Fan! Thank you. - Mercedes-Benz of Natick Team
Google Review
- September 28, 2021
Response from the owner Replied: Frank, Thank you for taking the time to leave Mercedes-Benz of Natick a five-star review! We hope you and your wife love the new ride!
Google Review
- September 28, 2021
Response from the owner Replied: Timothy, we are so happy to hear that you had such a great time working with our team at Mercedes-Benz of Natick! Thank you for your business!
Google Review
- September 28, 2021
Response from the owner Replied: Faith, we are so happy to hear that you had such a great time working with Brian at Mercedes-Benz of Natick!
Google Review
- September 28, 2021
Response from the owner Replied: Dema, we are so proud to hear that Rafi could take great care of you! Mercedes-Benz of Natick is so lucky to have him.
Google Review
- September 28, 2021
Response from the owner Replied: Souraya, we are so happy to hear that Rafi could lend a hand! Mercedes-Benz of Natick is so lucky to have him.
Google Review
- September 28, 2021
Response from the owner Replied: Vilma, we are so happy to hear that you had such a great time working with Howard! We are so lucky to have him on the Mercedes-Benz of Natick team.
Google Review
- September 28, 2021
Response from the owner Replied: Biljana, we are so happy to hear that you had such a great time working with Rafi! Thank you!
Google Review
- September 28, 2021
Response from the owner Replied: Thank you for being such a great customer of Mercedes-Benz of Natick, Todd!
Google Review
- September 28, 2021
Response from the owner Replied: Thank you, Dan! We're so glad the Mercedes-Benz of Natick team made this a five-star experience! We'll see you next time!
Google Review
- September 28, 2021
Response from the owner Replied: Claire, we are so happy to hear that you had such a great time working with our team at Mercedes-Benz of Natick! Scott and the team all really appreciate you!
Google Review
- September 28, 2021
Response from the owner Replied: Hi Scott, we're sorry to learn about your recent service experience. While we're happy that someone did step in and assist, it's hard to hear we initially let you down. Please contact me at your earliest convenience so we can talk this through together. Thanks, Fahad Arshad - General Manager - farshad@herbchambers.com
Google Review
- September 28, 2021
Response from the owner Replied: We are honored to receive your support, Anthony. Thank you! - Mercedes-Benz of Natick Team
Google Review
- September 28, 2021
Response from the owner Replied: Laura, thank you for your positive review of Mercedes-Benz of Natick!
Google Review
- September 28, 2021
Response from the owner Replied: Josh, thanks from the entire team at Mercedes-Benz of Natick!
Google Review
- September 28, 2021
Response from the owner Replied: Thank you for stopping by to leave us a wonderful review!
Google Review
- September 28, 2021
Response from the owner Replied: Thomas, thank you so much from all of us at Mercedes-Benz of Natick!
Google Review
- September 28, 2021
Response from the owner Replied: Irina, thanks for giving us the opportunity to serve you! - Mercedes-Benz of Natick Team
Google Review
- September 28, 2021
Response from the owner Replied: Here at Mercedes-Benz of Natick we are always thankful for the positive feedback, thank you!
Google Review
- September 28, 2021
Response from the owner Replied: Linda, we are delighted to get your review of Mercedes-Benz of Natick. Thank you so much!
Google Review
- September 28, 2021
Response from the owner Replied: Greg, thank you for supporting Mercedes-Benz of Natick!
Google Review
- September 28, 2021
Response from the owner Replied: Indra, we are so thankful for your business and your review! - Mercedes-Benz of Natick Team
Google Review
- September 28, 2021
Response from the owner Replied: Xiaochun, we appreciate the stellar review!
Google Review
- September 28, 2021
Response from the owner Replied: Thank you Angelita for stopping by to leave Mercedes-Benz of Natick a wonderful review!
Google Review
- September 28, 2021
I was really happy with my purchase and all the help I got from Saena who was the sales lady. She was excellent in making sure I got a deal regardless and she gets a 5 star from me. The only reason I am rating the dealership a 3 star is because its been over 10 days since I got the car and yet I...
Response from the owner Replied: Basil, We appreciate your honest feedback and are disappointed to read this review. The Mercedes-Benz of Natick team understands your frustration and assures you we take your situation seriously. We will investigate this matter further and encourage you to reach out if you'd like to discuss it with me directly. Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com
Google Review
- September 28, 2021
Response from the owner Replied: We're honored to have your business, Gail! Thank you for rating Mercedes-Benz of Natick five stars! We'll see you next time!
Google Review
- September 28, 2021
Response from the owner Replied: We're so happy to hear this, Joanne! Thank you for visiting us here at Mercedes-Benz of Natick and please don't hesitate to reach out if there's anything else we can do for you!
Google Review
- September 28, 2021
Response from the owner Replied: Sascha, we are so happy to hear that Steve and the team at Mercedes-Benz of Natick can take wonderful care of you!
Google Review
- September 28, 2021
Response from the owner Replied: Lilly, we are so happy to hear that you had such a great time working with Franco and Danny!
Google Review
- September 28, 2021
I just want to let Brian and all the staff in service I am very pleased with the professionalism and attentiveness you all give to me. I absolutely love my SUV and anytime Ive even had a little bit of a question or concern you have me bring the vehicle right and you assured me everything will be...
Response from the owner Replied: Christine, we are so happy to hear that you had such a great time working with our team at Mercedes-Benz of Natick! Thank you so much!
Google Review
- September 28, 2021
By far the best car dealership interactions ive had. No bs, all transparency. Rafi was very attentive and came off as a long time buddy which made negotiation go very smoothly. The Finance Manager Kolls was informative and made me feel respected even being such a young buyer. I had an issue with the...
Response from the owner Replied: Zach, we are so happy to hear that you had such a great time working with our team at Mercedes-Benz of Natick! It was a pleasure to work with you, safe travels!
Google Review
- September 28, 2021
Response from the owner Replied: We are thrilled to see your positive review! Brian and our team look forward to seeing you next time, Mark!
Google Review
- September 28, 2021
Response from the owner Replied: Dil, we are so happy to hear that your time at Mercedes-Benz of Natick was as wonderful as always!
Google Review
- September 28, 2021
Ive been buying and having my cars serviced at Mercedes Benz of Natick for years now, and Ive never been disappointed. Mainly because of the Service. My service advisor is Frederick Romsey and I have been extremely satisfied with him as my advisor.Frederick is particular about the details, which I...
Response from the owner Replied: Wenping, thank you for trusting Mercedes-Benz of Natick with your business!
Google Review
- September 28, 2021
Response from the owner Replied: It makes our day to see reviews like this, Alimata! Thank you, and so pleased to hear Saena provided a 5 star experience. - Mercedes-Benz of Natick Team
Google Review
- September 28, 2021
Response from the owner Replied: We're so glad to hear it, Daisy! The Mercedes-Benz of Natick team is proud to hear we've helped make your purchase a five-star experience! We'll be sure to share this with Howard and look forward to seeing you again!
Google Review
- September 28, 2021
Response from the owner Replied: Dana, we are so happy to hear that you had such a great time working with Howard and the rest of the team at Mercedes-Benz of Natick!
Google Review
- September 28, 2021
Response from the owner Replied: Julie, we are so happy to hear that our team at Mercedes-Benz of Natick could do an amazing job for you!
Google Review
- September 28, 2021
Response from the owner Replied: We're sorry to see the low rating and would like to understand what happened to cause this. Please contact me to discuss your experience. Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com
Google Review
- September 28, 2021
Response from the owner Replied: Ramon, we are grateful for your review. It means the world to us here at Mercedes-Benz of Natick!
Google Review
- September 28, 2021
Response from the owner Replied: Thank you for the positive feedback about your recent visit to Mercedes-Benz of Natick, Luis!
Google Review
- September 28, 2021
Response from the owner Replied: Scott, were delighted we could deliver an excellent experience! - Mercedes-Benz of Natick Team
Google Review
- September 28, 2021
Response from the owner Replied: All of us at Mercedes-Benz of Natick appreciate great reviews, thank you!
Google Review
- September 28, 2021
Response from the owner Replied: We are so happy our Mercedes-Benz of Natick team earned your five stars. Thanks Ian!
Google Review
- September 28, 2021
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Natick customer, thanks for the review!
Google Review
- September 28, 2021
Response from the owner Replied: Roy - Your feedback is much appreciated!
DealerRater Review
- September 27, 2021
Great experience shopping at MB of Natick. Sales Person Yassine is the best in Customer Service.
Mercedes-Benz of Natick Replied: Thank you for this fantastic feedback! We appreciate you trusting Mercedes-Benz of Natick with your business and are thrilled to hear that Yassine delivered exceptional customer service during your visit. Thanks again for the kind words and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- September 27, 2021
Great experience working with Charles. Very professional, knowledgeable, and I recommend working with him. Very happy with my experience.
Mercedes-Benz of Natick Replied: This review made our day, Kajal! We're so grateful that Charles worked hard during your recent visit! We hope you share your experience with friends and family!
DealerRater Review
- September 27, 2021
Working with Charles was a blast. He is straight forward, professional and kind.highly recommended working with him.
Mercedes-Benz of Natick Replied: We're so happy to hear the Mercedes-Benz of Natick team gave you such excellent care! Thank you!
DealerRater Review
- September 26, 2021
Charles is very professional, friendly, the purchase process is smooth and Charles also showed me a lots of functions of the car, which may never be easily found out by myself.
Mercedes-Benz of Natick Replied: It means so much to hear our team gave you such excellent care! Thank you! Mercedes-Benz of Natick
DealerRater Review
- September 26, 2021
Whenever you go there, make sure you ask about rafick. He is an amazing person and give his best to please you. Don't ask about anyone but rafick, I promise you won't regret it. We had a great talk and finalized our deal.
Mercedes-Benz of Natick Replied: Thank you for your confidence in Rafick at Mercedes-Benz of Natick, Abdullah! We appreciate having you as a customer!
DealerRater Review
- September 26, 2021
We would like to thank you the Team who helped us to purchase our new vehicle at Mercedes Benz of Natick, Vito Argote, Kolls Oloko and Andrew Torrico, who have done fantastic job in this business transaction, each in their own field of expertise. Special thanks to Kolls who gave us exceptional help...
Mercedes-Benz of Natick Replied: It was absolutely our pleasure to serve you! Thank you for trusting the Mercedes-Benz of Natick team with your business. We're thrilled to hear that you're enjoying your new vehicle and hope we have the opportunity to work with you again in the future. Take care!
DealerRater Review
- September 23, 2021
I had the best experience at Mercedes Benz, by far the best service I encountered ! From the moment we starting looking at cars outside ,to closing the deal. Vito is the best sales person we came across, and Kools the best financial manager . My husband and I we are very satisfied and pleased ...
DealerRater Review
- September 23, 2021
Excellent customer service, high professionalism and this is the reason that natick Mercedes has the best people thanks so much Vito for offering the best
Mercedes-Benz of Natick Replied: Thank you so much for the kind review! We appreciate you being a Mercedes-Benz of Natick customer and look forward to your next visit!
DealerRater Review
- September 23, 2021
I had the best experience at Mercedes Benz, by far the best service I encountered ! From the moment we starting looking at cars outside ,to closing the deal. Vito is the best sales person we came across, and Kohls the best financial manager . My husband and I we are very satisfied and pleased ...
Mercedes-Benz of Natick Replied: It means so much to hear our team provided five-star care to you! Thank you for being a Mercedes-Benz of Natick customer!
DealerRater Review
- September 22, 2021
Great dealership and service center Luis kept me well informed and made appropriate suggestions and recy
Mercedes-Benz of Natick Replied: Thank you for rating Mercedes-Benz of Natick five stars! We're glad Luis could help make this a great experience!
Google Review
- September 21, 2021
Response from the owner Replied: We are so happy to hear that Rafi and the team at Mercedes-Benz of Natick could do well for you!
DealerRater Review
- September 21, 2021
The best experience ever! Great costumer service And the best prices. Vito is the best!
Mercedes-Benz of Natick Replied: Thank you for the great review, Elena and Hector - Vito and the team will be happy to hear it! We appreciate you trusting Mercedes-Benz of Natick with your business and hope to see you again in the future!
DealerRater Review
- September 20, 2021
GREAT SERVICE EXPERIENCE. BRIAN IS THE BEST. WILL BE Recommending to family and friends. GREAT JOB BRIAN
Mercedes-Benz of Natick Replied: Thank you for recommending Brian at Mercedes-Benz of Natick, Brian! We're so appreciative of your business!
DealerRater Review
- September 20, 2021
I have always had very good experiences with the Herb Chambers Companys; both in terms of purchasing as well as ongoing service of those vehicles as well as miscellaneous parts purchases. Today I went to Mercedes Benz of Natick to get another key for my 2015 Mercedes. Scott Masterson was there to...
Mercedes-Benz of Natick Replied: We're happy we could help you out with your order! Thank you for leaving Mercedes-Benz of Natick your kind words and five-star review!
DealerRater Review
- September 20, 2021
It is not my first visit, I always have good experience at the service center and the staff is very helpful.
Mercedes-Benz of Natick Replied: Thank you for returning, Al! We look forward to your next visit to Mercedes-Benz of Natick!
DealerRater Review
- September 20, 2021
Excellent experience, great waiting area with free refreshments! The service advisor was helpful, friendly and professional. A very good experience!!
Mercedes-Benz of Natick Replied: This review is so great to see! Thank you! Mercedes-Benz of Natick
DealerRater Review
- September 17, 2021
Professional dealership with staff that care for its customer experience. They are prompt in responding to your inquiries always delivered your vehicle on time as promised.
Mercedes-Benz of Natick Replied: Hi Pat, thank you for sharing your wonderful experience with our team! They work hard to keep our customers satisfied! See you again at Mercedes-Benz of Natick!
Yelp Review
- September 16, 2021
I went in to get a rim repair they fixed it but when bringing me the car back the service agent hit a curb an damaged the back right rim.. without telling me he was gonna let me leave off the lot, but I inspected the car an noticed the new damage!! When I asked that's when he said he almost hit...
Herb Chambers Replied: Reymundo - We have an incredibly diverse team here at Mercedes-Benz of Natick just like our diverse customer base. We believe in treating every human being with respect and providing our customers with world class service. It was very unfortunate that you did not return that respect when you screamed personal insults and expletives at our staff before you were asked to leave. We made sure that all your concerns regarding your wheels were properly addressed and repaired. We have reached out several times by phone with no response. Please contact me if you would like to discuss this issue further.Thank you,Fahad Arshad - General Manager farshad@herbchambers.com
Google Review
- September 15, 2021
Response from the owner Replied: David, we are so happy to hear that you had such a great time working with our team at Mercedes-Benz of Natick! Thank you so much for your kind words and lovely review!
DealerRater Review
- September 15, 2021
Good Customer service The service department is very friendly and helpful will be back again Thanks
Mercedes-Benz of Natick Replied: We're happy to hear this! Thank you for visiting us here at Mercedes-Benz of Natick. We look forward to seeing you again next time!
DealerRater Review
- September 15, 2021
Fred is outstanding and great service for the company. Fred Romsey does a great job and believes he takes great care of me
Mercedes-Benz of Natick Replied: Wow! We're glad Fred and the Mercedes-Benz of Natick team made your visit so outstanding! Thank you for your five-star rating!
DealerRater Review
- September 14, 2021
Brian the service Writer accommodated the customer above and beyond expected but weve been dealing with foreign motors west now chambers motorcars since 1982 very satisfied so far
Mercedes-Benz of Natick Replied: Anthony, We're so happy to hear Brian made your visit so accommodating! It means a lot to us that you feel confident coming to work with us and we look forward to providing many more years of five-star service! Thank you!
DealerRater Review
- September 14, 2021
I purchased my GLC 300 about three years ago, and this was the best experience I've had. Francisco has provided a great customer service in the last three years. He has been very kind and so helpful every time I have had questions. I am extremely pleased with Francisco!
Mercedes-Benz of Natick Replied: We're honored to receive your business! Francisco and our team hope you enjoy your new Mercedes-Benz GLC 300! We can't wait to see you at your first service appointment! -Mercedes-Benz of Natick
DealerRater Review
- September 14, 2021
Vito is the absolute best! We had such a smooth easy and quick experience, thank you so much!
Mercedes-Benz of Natick Replied: Thank you for visiting Vito at Mercedes-Benz of Natick!
DealerRater Review
- September 13, 2021
Great service! Nice waiting area which makes it easy to chill while service is being done.
Mercedes-Benz of Natick Replied: Thank you for visiting our service department at Mercedes-Benz of Natick! See you next time!