Google Review
- June 25, 2019
I had a great experience working with Saena Nikolas. She is a sales and leasing consultant and made the process of buying my car easier than I expected. She was very helpful throughout and answered any questions I had. Highly recommend Saena Nikolas, very pleasant lady! -Kwaku Antwi Boasiako
Google Review
- June 24, 2019
Sam Baptista streamlined the car buying process and made it quick and easy! Can't wait to pickup my new GLC! Thanks Sam and Danny!
Google Review
- June 24, 2019
That was a great experience and professionalism by Saena Nikolas at Mercedes Benz of Natick I will recommend all my friends and family
Google Review
- June 24, 2019
I had a great experience with Fred Schultz and Danny Kaboub while visiting Mercedes of Natick last weekend. Fred provided just the right level of attention/information without being too pushy, as it is too often the case with car dealers. Most importantly, I could drive and compare the cars I am...
Google Review
- June 22, 2019
DealerRater Review
- June 21, 2019
I bought lots a car in my life time and so far this dealership gave me thumbs up service and I will be back. Thank you to all the managers and sales and specially General Manager Farhad.
Google Review
- June 20, 2019
Armin was phenomenal!!! Glad to have met him, he made the whole trade in process effortless. Great experience. Great dealership. Great people.
Google Review
- June 20, 2019
Google Review
- June 20, 2019
Armin was phenomenal!!! Glad to have met him, he made the whole trade in process effortless. Great experience. Great dealership. Great people.
Yelp Review
- June 19, 2019
Steve Boston is great if you are looking for some thing really really fun. I got a GT4D from him.Really helpful.
Google Review
- June 19, 2019
The dealership itself was clean and organized with plenty of employees to help out with anything you need. My sales representative Saena made the car buying process very pleasant and easy. She was honest with me and made getting my first Mercedes painless.
Google Review
- June 18, 2019
Armin was an exceptional salesman. He knew what he was doing and made buying a car, which I usually hate, very very easy. Big thank you to him and his team.
Google Review
- June 18, 2019
Armin was an exceptional salesman. He knew what he was doing and made buying a car, which I usually hate, very very easy. Big thank you to him and his team.
Google Review
- June 18, 2019
Just wanted to thank Sales Associate Sam Baptista for her help recently. I found Samantha very knowledgeable of the vehicles... super professional and very, very patient. Thanks again to Samantha and thanks to Mercedes-Benz of Natick. I definitely recommend visiting the Dealership and asking...
Google Review
- June 17, 2019
Saena, Just wanted to say "Thank You" to Mercedes-Benz of Natick and to for helping me out recently. Saena is super knowledgeable of the product and always very professional. Danny. Thank you for helping me with what i wanted. you were awesome. you were very professional.I will definitely recommend...
Response from the owner Replied: Thank you so much for providing us with your feedback. We appreciate your business and I am happy to know that both Saena and Danny provided you with 5-star customer service. I'll be sure to pass this along to them! Best, Fahad Arshad, General Manager.
DealerRater Review
- June 17, 2019
The sales representative, Armin, sales manager Danny, and financial manager Jamie, made the transition from my lease to my purchase very smooth and easy. I was able to get the car I wanted with the features I was looking for. I've bought many cars from this dealership and the service is always top...
DealerRater Review
- June 17, 2019
Vito was awesome......I acknowledge that I am a perfectionist and not easy to please but Vito was understanding and bent over backwards to my requests.... Trade in value was very good and came to what I expected for my vehicle. I walked away feeling that I made an excellent purchase. Vito's...
Google Review
- June 16, 2019
I have gone to different Mercedes Benz dealerships in California and Massachusetts over the past 8 years and I think Mercedes Benz of Natick was one the best among them. Exceptional customer service, very on-time and great service. They addressed my concern about the issue that I had with the...
Response from the owner Replied: Amir, we apologize that you are unhappy with Mercedes-Benz's Run Flat Tire program. Unfortunately, this is not something we as the dealership can control, otherwise we would be more than happy to assist you with this. However, if there is anything you may need please do not hesitate to reach out. Thank you for your feedback. -Fahad Arshad, General Manager
DealerRater Review
- June 15, 2019
She is very helpful professional I will be recommending saena to all my freinds and we will be replacing our vehicles soon,we will purchase all new vehicles for our fleet
Google Review
- June 14, 2019
If you are in need of a New Mercedes-Benz I highly suggest visiting this dealership and asking for Samantha B. I recently decided to trade in my GL and downsize to a GLE. I walked out this past Monday with a new 2020 GLE. Samantha was so quick with the whole process and she found the exact car I was...
Response from the owner Replied: Thank you for taking the time to provide your feedback. I'm pleased to know that Samantha provided you with a great experience. She truly is a great member of our team and I'll be sure to show her this review. Thank you for your business and we hope you are enjoying your GLE. Best, Fahad Arshad, General Manager
Google Review
- June 13, 2019
Google Review
- June 08, 2019
Jose Wells helped me with my used car sale, making sure the gas was topped off, new inspection completed, and all paperwork completed so all I had to do was drive it off the lot with no worries. I am very happy!
Google Review
- June 07, 2019
People are informative and kind.
Google Review
- June 05, 2019
It was absolutely great experience to purchase my first Mercedes-Benz suv from Natick, MA. Sales consultant Mr. Vito Argote was extremely helpful to discuss and listen to all my requirements. He was very very patient to go over and spent quiet a good amount of time with us to make sure we feel...
Google Review
- June 05, 2019
The overall service was the best , everyone did there job to the highest degree.
Cars.com Review
- June 04, 2019
we bought our first Mercedez in Natick and I love the service they have, so I change my car for a Mercedez, and Saena was really nice and made the buying process very easy, we did not spend a whole day 1-2 hours and we were done
Google Review
- June 03, 2019
Great service and great people. That's where I will always go from now on.
Google Review
- June 03, 2019
Response from the owner Replied: I'm sorry to see that you had a 1-star experience with us. I would love the opportunity to connect and see what I can do to help. Please feel free to reach out to me at your earliest convenience- FArshad@herbchambers.com. Thank you, Fahad Arshad, General Manager
DealerRater Review
- June 02, 2019
Sales man, Vito, went above and beyond to help us locate the exact car we were looking for. Jamie from financing is top notch and always a pleasure to deal with.
DealerRater Review
- June 02, 2019
Found my car online. Contacted dealership and started making arrangements for purchase. We live 500 miles away so all paperwork was done by mail. Took a little doing but Brian did a great job and was never anything but friendly and no complaints of the hassle. We got there car was clean & ready....
Google Review
- May 31, 2019
Saena Nikolas is wonderful to collaborate with! Found the car of my dreams and made the process seamless! Highly recommend! Fantastic!
Google Review
- May 31, 2019
Outstanding sales and service! Charles S my salesperson gave white glove service - awesome to work with! This is my second car purchase with Charles at MB of Natick!
Cars.com Review
- May 31, 2019
This is my 2nd car ourchase at MB of Natick. My salesperson Charles S was awesome every step of the way. Fast process, got me what I wanted and worked around my crazy schedule.
Cars.com Review
- May 30, 2019
Made an appointment to meet with the salesman Mr. Steve Boston and negotiated a trade-in for a Mercedes model 300GLC, It has most bells and whistles and I'm under what I wanted to spend. I signed all the papers and was all set to pick up my new suv several days later not sooner due to the...
Google Review
- May 25, 2019
I recently leased an E450 from Mercedes-Benz of Natick. Coming from several years of Lexus vehicles, I arrived at the dealer with pretty high expectations, and Charles Scrymgeour exceeded them. He had a car ready for us to test drive, and didn't hesitate to bring out another with a different...
DealerRater Review
- May 25, 2019
I recently leased my first Mercedes from Mercedes-Benz of Natick. Coming from several years of Lexus vehicles, I arrived at the dealer with pretty high expectations, and Charles Scrymgeour exceeded them. He helped us figure out the right vehicle for us, and there was never any pressure. My past...
DealerRater Review
- May 24, 2019
I saw a Lexus RX350 2013 and decided to stop by to check. The dealership is awesome and sales consultant, Saena Nikolas was very helpful. Her expertise and professional skills guided me in purchasing the SUV. The vehicle was delivered promptly. I am very glad as the vehicle is in good condition and...
Google Review
- May 22, 2019
DealerRater Review
- May 20, 2019
I drove in with drivers rear tire almost flat, they had my tire in stock and I drove out 90 min later with a cleaned car inside out wi ty h a functioning tire.
Google Review
- May 16, 2019
Steve Boston made my recent purchase and amazing experience. I can't thank them enough!
Yelp Review
- May 16, 2019
We worked with Charles Scrymgeour and he was amazing with the help of getting us a GLE 350! Most knowledgeable person regarding Mercedes I have met. With my wife and I both having an E class, he is the only person I will be going to in the future for our next ones. Very hands on thru the entire...
DealerRater Review
- May 15, 2019
Shopped online for a 2016 C300. Found the vehicle with specs at this dealership. Was assigned to Saena Nikolas. Quick and easy transaction. Painless out of state delivery to Connecticut. A satisfying car buying experience.
Google Review
- May 15, 2019
My wife and I both could not be happier with our experience at Mercedes Benz of Natick.We had been looking for a GLA 250 for a couple months.Luckily we found a listing in Natick that was just what we were looking for. It was a 90 min drive from our house. But we are so glad that we decided to take a...
Google Review
- May 13, 2019
My salesman, Charles E. Scrymgeour, provided me with outstanding customer service. He was extremely helpful in selecting the right vehicle and kept me apprised of the delivery from overseas to the dealership. I also appreciate the great deal Fahad put together on the purchase and trade.
Google Review
- May 13, 2019
Professional, fast, comfortable, good service, taking care
DealerRater Review
- May 11, 2019
Contacted Dealership through True Car... my schedule is very hectic... so they brought the car to me! Unconventional, maybe... but customer service is Top Priority.
DealerRater Review
- May 08, 2019
I visited this dealership on two occasions looking at two separate cars. As a result I worked with 2 sales reps. I ultimately ended up buying with Saena who I found to knowledgeable, patient, and provided excellent customer service overall. She made the process extremely smooth.
Google Review
- May 07, 2019
A special thank you to Savannah Silva for always going above and beyond to take care of any of my service issues or needs. I am a loyal client now for over 12 years and have had nothing short of a positive experience buying and servicing at Mercedes Benz of Natick. The entire service team is...
DealerRater Review
- May 05, 2019
I arrived on Friday afternoon after several weeks away, got in my S560 and saw a low pressure error in my front right tire. Stopped by to ask the crew to add air since we were passing by and we saw that there was a nail in the tire. Run flat so it had to be replaced, and I was supposed to head to...
Google Review
- May 04, 2019
Cars.com Review
- May 04, 2019
Mercedes-Benz of Natick made purchasing a vehicle experience very pleasant! Though I had purchased vehicles from other dealership in the past ,but at Herb chembers, the whole team worked with me to complete every step as it was most convenient for me. I highly recommend Mercedes-Benz of Natick as...
Google Review
- May 02, 2019
Just wanted to say "Thank You" to Mercedes-Benz of Natick and to Samantha Baptista for helping me out recently. Sam is super knowledgeable of the product and always very professional. Thanks again Sam for your patience! I will definitely recommend the dealership and Samantha to anyone who is...
Google Review
- May 02, 2019
I usually do not write such long reviews, but I feel I need to tell about my experience with Herb Chambers to avoid their other clients of their level of service.Here is the story:I had an oil leak issue on my G63 AMG (56k miles) and had already had to pay for repairs and then it continues to leak...
Yelp Review
- May 02, 2019
I usually do not write such long reviews, but I feel I need to tell about my experience with Herb Chambers to avoid their other clients of their level of service.Here is the story:I had an oil leak issue on my G63 AMG (56k miles) and had already had to pay for repairs and then it continues to leak...
DealerRater Review
- May 02, 2019
Usually I do not write such long reviews, but I feel I need to tell about my experience with Herb Chambers to avoid their other clients of their level of service. Here is the story: I had an oil leak issue on my G63 AMG (56k miles) and had already had to pay for repairs and then it continues to...
Google Review
- May 02, 2019
Great sales department.
Google Review
- May 01, 2019
This was the perfect place for me to get new car. It was quick and easy. No pressure environment and personable sales men and women.
Google Review
- May 01, 2019
Great experience recently at Mercedes-Benz Natick.... Big thank you to Sales Associate Samantha Baptista for taking the time to answer my questions and concerns. Samantha was very, very helpful and professional.... super patient with me. Thanks again Sam for all your help!
Google Review
- May 01, 2019
Definitely the place to visit on your next purchase... Kudos to Mercedes-Benz of Natick and a special thanks to Sales Associate Samantha Baptista for assisting me and guiding me through the process. Samantha is amazingly knowledgeable of the vehicles and very professional. Thank you Sam and...
Cars.com Review
- May 01, 2019
I am very happy with their service!! Especially my service advisor Brian, he is really helpful. I recommended him whoever is looking for good service.
Google Review
- April 30, 2019
I've had a great experience buying a car from this dealership, working with Armin was a pleasure
Cars.com Review
- April 30, 2019
I'm very satisfied and impressed with the service they do / provide in Natick Mercedes dealership . From the very beginning I have got all questions answered and received support in every step of the way . Each person working there is extremely friendly and handle business - wow ! Service I needed...
Google Review
- April 29, 2019
Great service from the moment I walked in the door. Savanah took my information and kept me up to date on the progress of service. Loaner vehicle was key as my service carried over to a second day due to additional service items added to the list after I arrived.
Google Review
- April 29, 2019
I want to start off by saying this dealership is not one of the best dealerships its is the best dealership I have ever experienced in my 51 years of existence. I have been in and out of the dealership for many things, parts paint pens wipers and when I was still under warranty on my C300 2013 they...
Response from the owner Replied: We value you and your business very much so, and I am sorry for this inconvenience. However, the car was paid for as of April 28th and it has to stay online until the deal is booked. We understand that this is not ideal, but sometimes deals can fall through. If there is another vehicle you are interested in we are happy to assist you! Please give us a call. Best, Fahad Arshad, General Manager
Google Review
- April 29, 2019
I want to start off by saying this dealership is not one of the best dealerships its is the best dealership I have ever experienced in my 51 years of existence. I have been in and out of the dealership for many things, parts paint pens wipers and when I was still under warranty on my C300 2013 they...
Response from the owner Replied: We value you and your business very much so, and I am sorry for this inconvenience. However, the car was paid for as of April 28th and it has to stay online until the deal is booked. We understand that this is not ideal, but sometimes deals can fall through. If there is another vehicle you are interested in we are happy to assist you! Please give us a call. Best, Fahad Arshad, General Manager
DealerRater Review
- April 29, 2019
I had gone in on a Sunday for a test drive on their used inventory, determined to purchase of course, We had a little hick-up where the car was unavailable, however Samantha Baptista was persistent in figuring out the location guaranteed she would have an answer and even offered her personal car...
Google Review
- April 29, 2019
Great service from the moment I walked in the door. Savanah took my information and kept me up to date on the progress of service. Loaner vehicle was key as my service carried over to a second day due to additional service items added to the list after I arrived.
Google Review
- April 28, 2019
After a lot of shopping around I was happy to have met Armin, he made the whole process painless and was very efficient.
DealerRater Review
- April 28, 2019
Saena Nikolas was very helpful and very nice person to deal with .I will recommend her to all my friends and family ,the best dealership go and see Saena.
Google Review
- April 26, 2019
DealerRater Review
- April 25, 2019
Jose did a fantastic job, with the presentation of the vehicle, We enjoyed the hole sales process. Felt no pressure and everything was laid out for us. The management and Finance department were very helpful.
Google Review
- April 23, 2019
Its always a pleasure working with Armin. Hes an adept salesman who treats his customers the way they should be treated. Ive met plenty of car salesman in the past and am glad to have connected with him, I cannot recommend Armin enough.
Response from the owner Replied: Brian, thank you for your 5-star review. Glad you had a great experience with Armin. I'll be sure to pass this along to Armin, and we thank you for your recommendation. Best, Fahad Arshad, General Manager
Google Review
- April 23, 2019
Initially I went to Mercedes-Benz of Natick to lease an A-Series, Charles Scrymgeour knowledge of the car and what I really needed. He helped me to go over other series and he found the best car matches with my need and budget (C300-Y2019!) ...Unbelievable...Greatest car with Greatest price!Charles...
Response from the owner Replied: Reza, thank you for your review. I'm pleased to know that Charles provided you with great customer service, and got you into the right car for you! We thank you for your business and hope you are enjoying your new car! Best, Fahad Arshad, General Manager.
Google Review
- April 23, 2019
I would like to start off by saying how disappointed I am about this entire transaction. We requested, from the dealership, on Friday, April 19, 2019 if we could put a deposit on a vehicle that we was looking at since we were coming from so far away. Our financing is secured, but we were not given...
Response from the owner Replied: Jack, I apologize that you are disappointed in your experience with us. Unfortunately, we cannot hold vehicles. If there is another vehicle you are interested in, we are happy to assist you! Best, Fahad Arshad, General Manager
DealerRater Review
- April 23, 2019
Went there for a test drive and I had this pleasure to meet with this young lady called Saena Nikolas. Omg. She knew everything about the car , she explained to me all the safety features and the performance of the engine. Then we went in the test drive and she was very patient and polite. Guys,...
Yelp Review
- April 23, 2019
One of their service department drivers almost ran a motorcycle off the road in front of me and refused to pull over for the driver and wouldn't Exchange information, he was tailgating the driver, as well as trying to pass him on double yellows, trying to pass him at stoplights, and break checked me...
DealerRater Review
- April 22, 2019
Went there to test drive a new car and my salesperson was a very polite and professional girl called Saena Nikolas. Very patient and sweet she never pressure me and she did everything to help me with my credit issues. I will recommend this dealership and Saena to all my friends. Customer here get...
Google Review
- April 22, 2019
Great sales team over here always a pleasure working with Armin Safai.
Google Review
- April 21, 2019
Initially I went to Mercedes-Benz of Natick to lease an A-Series, Charles Scrymgeour knowledge of the car and what I really needed. He helped me to go over other series and he found the best car matches with my need and budget (C300-Y2019!) ...Unbelievable...Greatest car with Greatest price!Charles...
Response from the owner Replied: Reza, thank you for your review. I'm pleased to know that Charles provided you with great customer service, and got you into the right car for you! We thank you for your business and hope you are enjoying your new car! Best, Fahad Arshad, General Manager.
Cars.com Review
- April 21, 2019
Initially I went to Mercedes-Benz of Natick to lease an A-Series, Charles Scrymgeour knowledge of the car and what I really needed. He helped me to go over other series and he found the best car matches with my need and budget (C300-Y2019!) ...Unbelievable...Greatest car with Greatest price! Charles...
Edmunds.com - Sales Review
- April 21, 2019
Initially I went to Mercedes-Benz of Natick to lease an A-Series, Charles Scrymgeour knowledge of the car and what I really needed. He helped me to go over other series and he found the best car matches with my need and budget (C300-Y2019!) ...Unbelievable...Greatest car with Greatest price! Charles...
DealerRater Review
- April 21, 2019
Initially I went to Mercedes-Benz of Natick to lease an A-Series, Charles Scrymgeour knowledge of the car and what I really needed. He helped me to go over other series and he found the best car matches with my need and budget (C300-Y2019!) ...Unbelievable...Greatest car with Greatest price! Charles...
DealerRater Review
- April 21, 2019
Smooth, clean and fast. Other dealerships have to lean from them. No one wants to have issues with getting their car serviced and with this team you never do.
Google Review
- April 20, 2019
I would like to start off by saying how disappointed I am about this entire transaction. We requested, from the dealership, on Friday, April 19, 2019 if we could put a deposit on a vehicle that we was looking at since we were coming from so far away. Our financing is secured, but we were not given...
Response from the owner Replied: Jack, I apologize that you are disappointed in your experience with us. Unfortunately, we cannot hold vehicles. If there is another vehicle you are interested in, we are happy to assist you! Best, Fahad Arshad, General Manager
Google Review
- April 20, 2019
Its always a pleasure working with Armin. Hes an adept salesman who treats his customers the way they should be treated. Ive met plenty of car salesman in the past and am glad to have connected with him, I cannot recommend Armin enough.
Response from the owner Replied: Brian, thank you for your 5-star review. Glad you had a great experience with Armin. I'll be sure to pass this along to Armin, and we thank you for your recommendation. Best, Fahad Arshad, General Manager
Cars.com Review
- April 20, 2019
This was my best car buying experience...Not only because they provided great customer service but also the honestly and fairness of the whole process, Jose Wells helped me and he is absolutely professional and pleasant to work with! Will definitely recommend this place to anyone!
DealerRater Review
- April 16, 2019
Engine amber light was dash warning. Everyone was competent & polite. This includes Brian & the personnel process the car loan. There arent too many things more to say except Charles in sales is back & he was wonderful to work with.
Yelp Review
- April 15, 2019
I said I would update as time goes on and it's just losing stars. All of the assistance seems to halt as soon as you get your car and give them your money. I have been waiting for a spoiler to be installed for a week and last time I picked my car up there was this disgusting black sludge on the top...
DealerRater Review
- April 11, 2019
Saena helped us buy our dream car. She quickly responded to our questions over the phone when we first found the car and worked with us throughout the entire process. She was also very knowledgeable about the car and provided a detailed car history. I highly recommended working with Saena if your...
Google Review
- April 09, 2019
excellent service team
Google Review
- April 09, 2019
The service guys at Herb Chambers in Natick are awesome! They treat me so well, whether the service is for a small issue or a more complicated one. They go over and above to explain what needs to be done and why, and make the wait time enjoyable. I trust them to keep my vehicle running smoothly...
Google Review
- April 09, 2019
We had an amazing experience at this Mercedes, and everyone was super nice and helpful. We worked with Saena, who is fantastic. She went above and beyond for us and helped me get my dream car. Thank you all so much!!! I HIGHLY recommend this dealership!
Response from the owner Replied: Thank you for your review, Amanda! We appreciate your business and I'm glad you had a 5-star experience with us. Best, Fahad Arshad, General Manager.
Google Review
- April 09, 2019
excellent service team
DealerRater Review
- April 04, 2019
We had an amazing experience at this Mercedes, and everyone was super nice and helpful. We worked with Saena, who is fantastic. She went above and beyond for us and helped me get my dream car. Thank you all so much!!!
DealerRater Review
- April 04, 2019
From the minute you walk in to the minute you drive out, they make you feel like you are at home and never pressured to do anything youre not comfortable with. Jose was the best of any dealer but Ive dealt with in the past. Be a 55-year-old I have seen my share of car dealerships. Some good some...
Google Review
- April 04, 2019
We had an amazing experience at this Mercedes, and everyone was super nice and helpful. We worked with Saena, who is fantastic. She went above and beyond for us and helped me get my dream car. Thank you all so much!!! I HIGHLY recommend this dealership!
Response from the owner Replied: Thank you for your review, Amanda! We appreciate your business and I'm glad you had a 5-star experience with us. Best, Fahad Arshad, General Manager.
Google Review
- April 04, 2019
The service guys at Herb Chambers in Natick are awesome! They treat me so well, whether the service is for a small issue or a more complicated one. They go over and above to explain what needs to be done and why, and make the wait time enjoyable. I trust them to keep my vehicle running smoothly...
Google Review
- April 03, 2019
very helpful
Yelp Review
- April 03, 2019
Francisco helped me as soon as I walked in the door. I Got a beautiful E350 for a great deal . With a 3 year warranty. I Will update my review after first couple of service calls. Might increase review to 5 stars. Overall great experience. And defiantly one I will remember. They did their best to...
DealerRater Review
- April 03, 2019
My recent purchase of a Mercedes from the Mercedes - Benz Natick went very smoothly despite of me changing my my mind as to the color and features of the selected car. Vito Argote and Danny Kabout made sure that I found best fit and Jamie McCracken took time to explain to me details of future...
Google Review
- April 02, 2019
I just had a wonderful experience purchasing a vehicle from Mercedes Benz of Natick and would like to recognize a few people who assisted us during the transaction...Francisco was our sales rep, what a great job, no pressure at all...Francisco took a great deal of time talking to us about the...
Google Review
- April 02, 2019
I just had a wonderful experience purchasing a vehicle from Mercedes Benz of Natick and would like to recognize a few people who assisted us during the transaction...Francisco was our sales rep, what a great job, no pressure at all...Francisco took a great deal of time talking to us about the...
DealerRater Review
- April 01, 2019
Our recent purchase of a Mercedes from Mercedes-Benz of Natick couldn't have gone smoother. Danny Kaboub and Saena Nikolas were a pleasure to work with. Saena was very responsive to all our requests and was able to furnish answers to any questions we had. She above and beyond to deliver our...
DealerRater Review
- April 01, 2019
Francisco was very helpful! Tried very hard to make my lease experience to be a positive one ! I will definitely come back for my next lease.
Google Review
- March 30, 2019
Great experience
Google Review
- March 30, 2019
Our service advisor, Fred R. , went out of his way to ensure our E-500 4-matic service went well. He listens to your issues and takes a personal interest in making sure your vehicle is returned in top working order. He helped us get the most out our membership points and provided thoughtful advice...
Response from the owner Replied: Thank you, Stephen, so much for your positive feedback and we hope to have the opportunity to serve your automotive needs for many more years to come!Happy Holidays!Phil Driscoll, General Manager
Google Review
- March 30, 2019
Great
Google Review
- March 30, 2019
As always Fred Romsey was terrific and the service was performed as promised.
Google Review
- March 30, 2019
Very professional and enjoyable buying experience.
Google Review
- March 30, 2019
Great customer service. The staff and management are very helpful and go out of the way to help everytime. Highly professional and our go to dealership. Highly recommended
Google Review
- March 30, 2019
A big "thank you" to Mercedes-Benz of Natick and especially to Salesperson, Samantha Baptista for her time and knowledge during my recent visit to the dealership. Samantha is exceptionally knowledgeable and professional. Thanks Samantha for taking the time and being so very patient with me. ...
Google Review
- March 30, 2019
As always, Suzanne and her team did an exceptional job. MB of Natick has been selling and servicing our vehicles for 20 years. Clean, professional and neat with a nice waiting area
Google Review
- March 30, 2019
I love Herb Chambers! The staff is professional, and the selection of cars is wonderful. I was particularly impressed with a saleswomen named Saena Nikolas. She was personable, funny, and a true professional! She really makes the process of buying a car less daunting. Saena Nikolas, and Herb...
Google Review
- March 30, 2019
Caring staff and great service. Fahad and his team are great to do business with.See Steve Boston if youre in the market for a new MB.
Response from the owner Replied: Thank you for your kind review, we appreciate it. It was a pleasure working with you. -Fahad Arshad, General Manager.
Google Review
- March 30, 2019
Saena Nikolas is the best! Anybody looking for a car should go to her. She is kind, knowledgeable and never pressured for the sake of making a sale. I will most definitely recommend you check out Herb Chambers of Natick and Saena Nikolas.
Google Review
- March 30, 2019
Awesome Service! My salesman was Jose Wells. He was polite and professional!
Google Review
- March 30, 2019
Great service department....Friendly advisors and the work is always as expected.
Google Review
- March 30, 2019
Sam Baptista was phenomenal. She was so responsive and made the whole experience enjoyable and gave me a great deal and got me the vehicle I wanted that fit my budget. She helped walk me through my options and has such a great personality. The manager Cong was very welcoming and friendly. Excellent...
Google Review
- March 30, 2019
We had such a great experience with our first vehicle purchase from Mercedes of Natick. Saena Nikolas was amazing! From the test drives to finding us the perfect car to processing the paperwork she worked diligently to make sure we were well taken care of. I'm already looking forward to our next...
Response from the owner Replied: Thank you for your review. Happy to know that you had a 5-star experience purchasing your vehicle with us. Thank you for choosing Herb Chambers and we look forward to your next visit! Best, Fahad Arshad, General Manager.
Google Review
- March 30, 2019
Mercedes-Benz of Natick made purchasing a vehicle as seamless as possible! Though I had purchased a vehicle from out-of-state, the whole team worked with me to complete every step as it was most convenient for me. I highly recommend Mercedes-Benz of Natick as they have an outstanding team.
Response from the owner Replied: Thank you for taking the time to share your experience with us. I'm pleased to know that you had a positive buying experience. Hope you are enjoying your new vehicle. Best, Fahad Arshad, General Manager.
Google Review
- March 29, 2019
Just wanted to take a moment and express my gratitude to Mercedes-Benz of Natick and to Sales Associate, Samantha Baptista. Thanks Sam for all your help. Sam is a true professional and an asset to the Dealership. I highly recommend visiting Mercedes-Benz of Natick and asking for Sam Baptista. ...
Google Review
- March 28, 2019
A big "thank you" to Mercedes-Benz of Natick and especially to Salesperson, Samantha Baptista for her time and knowledge during my recent visit to the dealership. Samantha is exceptionally knowledgeable and professional. Thanks Samantha for taking the time and being so very patient with me. ...
DealerRater Review
- March 25, 2019
Fred is super at digging in to solve difficult problems. He is consistently helpful and thorough. You learn to appreciate him when you encounter oddball issues. I have had my share and he has always been helpful and persistent at finding and working the problem.
Yelp Review
- March 21, 2019
A clean and modern building with plenty of selection yet still maintains that small town feeling that you miss at a really large dealership. Our sales consultant was Saena Nikolas who always made us feel like we were her most important customers anytime we reached out. Saena worked aggressively to...
DealerRater Review
- March 21, 2019
A clean and modern building with plenty of selection yet still maintains that small town feeling that you miss at a really large dealership. Our sales consultant was Saena Nikolas who always made us feel like we were her most important customers anytime we reached out. Saena worked aggressively to...
Google Review
- March 21, 2019
We had such a great experience with our first vehicle purchase from Mercedes of Natick. Saena Nikolas was amazing! From the test drives to finding us the perfect car to processing the paperwork she worked diligently to make sure we were well taken care of. I'm already looking forward to our next...
Response from the owner Replied: Thank you for your review. Happy to know that you had a 5-star experience purchasing your vehicle with us. Thank you for choosing Herb Chambers and we look forward to your next visit! Best, Fahad Arshad, General Manager.
Edmunds.com - Sales Review
- March 21, 2019
Our sales consultant was Saena Nikolas who was exceptionally professional without losing that personal touch. Saena found us the exact vehicle we were looking for in record time and without the usual sales pressure we've been accustomed to. She guided us through the entire process so efficiently...
Google Review
- March 20, 2019
responsive, relstionship-oriented
DealerRater Review
- March 20, 2019
I'm not one to leave many online reviews but had to pass along my experience working with Saena Nikolas. She was awesome. Knowledgeable, efficient and always made me feel like she was on my side during the buying experience. Absolutely plan on working with Saena again in the future. She made the...
Google Review
- March 20, 2019
Service Advisor(Brian) was great. He understood my concerns and solved the issue. I am very pleased .
Google Review
- March 19, 2019
Very professional and enjoyable buying experience.
Cars.com Review
- March 19, 2019
I have the utmost regard for Fred Romsey, my service advisor. He is truly exceptional. Hes competent, has great people skills, is honest, and always bends backwards to provide outstanding, exemplary service.
Cars.com Review
- March 18, 2019
Service counter person is very kind well take care. Gave loner car without reservation. I need replace one tire, I wish they checked all other tire are pressure.
Google Review
- March 17, 2019
Edmunds.com - Sales Review
- March 17, 2019
I bought a brand new A-class and they made it really seamless to get the car and features that I wanted for a decent price. Jose was great to work with, very nice and communicated very well between visits. Highly recommended!
DealerRater Review
- March 17, 2019
I bought a brand new A-class and they made it really seamless to get the car and features that I wanted for a decent price. Jose was great to work with, very nice and communicated very well between visits. Highly recommended!
DealerRater Review
- March 17, 2019
Great product, exceptional people, beautiful facility and Steve Boston is the consummate professional. You cant go wrong at Mercedes Benz of Natick. They make you feel at home.
Google Review
- March 14, 2019
Sam Baptista was phenomenal. She was so responsive and made the whole experience enjoyable and gave me a great deal and got me the vehicle I wanted that fit my budget. She helped walk me through my options and has such a great personality. The manager Cong was very welcoming and friendly. Excellent...
Google Review
- March 13, 2019
Caring staff and great service. Fahad and his team are great to do business with.See Steve Boston if youre in the market for a new MB.
Response from the owner Replied: Thank you for your kind review, we appreciate it. It was a pleasure working with you. -Fahad Arshad, General Manager.
Google Review
- March 13, 2019
Mercedes-Benz of Natick made purchasing a vehicle as seamless as possible! Though I had purchased a vehicle from out-of-state, the whole team worked with me to complete every step as it was most convenient for me. I highly recommend Mercedes-Benz of Natick as they have an outstanding team.
Response from the owner Replied: Thank you for taking the time to share your experience with us. I'm pleased to know that you had a positive buying experience. Hope you are enjoying your new vehicle. Best, Fahad Arshad, General Manager.
Cars.com Review
- March 13, 2019
Mercedes-Benz of Natick made purchasing a vehicle as seamless as possible! Though I had purchased a vehicle from out-of-state, the whole team worked with me to complete every step as it was most convenient for me. I highly recommend Mercedes-Benz of Natick as they have an outstanding team.
Edmunds.com - Sales Review
- March 13, 2019
Mercedes-Benz of Natick made purchasing a vehicle as seamless as possible! Though I had purchased a vehicle from out-of-state, the whole team worked with me to complete every step as it was most convenient for me. I highly recommend Mercedes-Benz of Natick as they have an outstanding team.
DealerRater Review
- March 13, 2019
Mercedes-Benz of Natick made purchasing a vehicle as seamless as possible! Though I had purchased a vehicle from out-of-state, the whole team worked with me to complete every step as it was most convenient for me. I highly recommend Mercedes-Benz of Natick as they have an outstanding team.
Yelp Review
- March 13, 2019
Great customer service. The staff and management are very helpful and go out of the way to help everytime. Highly professional and our go to dealership. Highly recommended
Google Review
- March 13, 2019
Great customer service. The staff and management are very helpful and go out of the way to help everytime. Highly professional and our go to dealership. Highly recommended
Google Review
- March 12, 2019
Awesome Service! My salesman was Jose Wells. He was polite and professional!
Google Review
- March 12, 2019
I just bought for the first time a Mercedes GLA from Herb Chambers and the service and attention were outstanding at the Natick Dealership. Samatha Baptista was a great sales rep. She answered all the questions and worked with us with a positive, professional and respectful attitude. My experience...
Yelp Review
- March 12, 2019
Best service experience I've had to date. It was so easy to come drop my car and get a loaner and out of the dealership in no time. They notified me as soon as it was ready and it was seamless. Car was cleaned as well and felt like new. Will continue to come here for service and buying needs.
Google Review
- March 11, 2019
Read the Yelp reviews before you go to MB of Natick! My Bad I did not.I did went there two times and the 2nd time experience was horrible at MB of Natick. Thankfully it will be my last. Went there for regular ServiceB for my vehicle and when i received the vehicle i found it mishandled.1) When i...
Response from the owner Replied: I apologize that you are unhappy with your experience with us. However, our technician never went into the backseat of your vehicle, as he shouldn't anyway unless there was a need to be back there. We tried our best to get the marks out and were able to get the majority of them. And as far as the gum missing, no one has any knowledge of a pack of gum. Please feel free to email me- Farshad@herbchambers.com or give me a call - 508-655-5350 as I am happy to speak with you and resolve any issues. Thank you, Fahad Arshad, General Manager.
Google Review
- March 10, 2019
Google Review
- March 10, 2019
Read the Yelp reviews before you go to MB of Natick! My Bad I did not.I did went there two times and the 2nd time experience was horrible at MB of Natick. Thankfully it will be my last. Went there for regular ServiceB for my vehicle and when i received the vehicle i found it mishandled.1) When i...
Yelp Review
- March 10, 2019
Read the Yelp Service reviews before you go to MB of Natick! My Bad I did not.I did went there two times and the 2nd time experience was horrible at MB of Natick. Thankfully it will be my last. Went there for regular ServiceB for my vehicle and when i received the vehicle i found it mishandled.1)...
Herb C. Replied: I apologize that you are unhappy with your experience with us. I have spoken with Fahad, the General Manager of this dealership and he informed me that his technician never went into the backseat of your vehicle, as he shouldn't anyway unless there was a need to be back there. We tried our best to get the marks out and were able to get the majority of them. And as far as the gum missing, no one has any knowledge of a pack of gum. Fahad asks that you please contact him via email- or give him a call - 508-655-5350 as he is happy to see what he can do for you. Thank you.
Google Review
- March 08, 2019
A big "Thank You" to Mercedes-Benz of Natick and especially to the Salesperson, Samantha Baptista for the information I was looking for. I found Samantha to be extremely knowledgeable and professional. Samantha was super patient with me and definitely recommend looking Samantha up when visiting...
Google Review
- March 06, 2019
Great
Google Review
- March 06, 2019
Google Review
- March 06, 2019
Great experience
Google Review
- March 06, 2019
As always, Suzanne and her team did an exceptional job. MB of Natick has been selling and servicing our vehicles for 20 years. Clean, professional and neat with a nice waiting area
Google Review
- March 05, 2019
Great service department....Friendly advisors and the work is always as expected.
Google Review
- March 04, 2019
I love Herb Chambers! The staff is professional, and the selection of cars is wonderful. I was particularly impressed with a saleswomen named Saena Nikolas. She was personable, funny, and a true professional! She really makes the process of buying a car less daunting. Saena Nikolas, and Herb...
Google Review
- March 04, 2019
Saena Nikolas is the best! Anybody looking for a car should go to her. She is kind, knowledgeable and never pressured for the sake of making a sale. I will most definitely recommend you check out Herb Chambers of Natick and Saena Nikolas.
DealerRater Review
- March 04, 2019
Armin and Alex were a dynamic duo. Both were focused on making my purchase one that accommodated my vehicle requests and financial requirements. Regarding the financial aspect, Tim displayed the same professional demeanor, along with humor and knowledge. Mercedes Benz of Natick has provided a great...
DealerRater Review
- March 04, 2019
Great service - team dedicated to making sure things go well. A great place to have your car taken care of - quick, responsive, and efficient. A solid recommendation.
DealerRater Review
- March 02, 2019
My experience with Mercedes of Natick has always been fantastic. Just what you should expect from a Mercedes Dealership. I have bought 3 vehicles from them and always found the salesman to be friendly ,professional and knowledgeable. My recent experience with Mercedes of Natick involved service of...
Google Review
- March 02, 2019
Every aspect of my purchase experience was terrific. This is an outstanding dealership.
Google Review
- February 28, 2019
Love
Google Review
- February 28, 2019
Great Place for Carss
Google Review
- February 28, 2019
We worked with agent Charles to purchase a 2016 C300 this past weekend. He was a pleasure to work with, very responsive and proactive in keeping us informed throughout the process. We will certainly keep Charles and Mercedes Benz of Natick in mind for future purchases, and tell friends and family of...
Google Review
- February 28, 2019
I visited this dealership and Saena Nikolas was very helpful and knowledgeable, very pleased with all.
Google Review
- February 28, 2019
Just purchased my second car from Herb Chambers. Samantha Baptista was an outstanding sales rep. Walked me through everything I needed to know -- with no pressure sales! The sales manager -- Cong -- was a true gentleman! And he made good on everything we discussed... I am really pleased with...
Google Review
- February 28, 2019
Just purchased my second car from Herb Chambers. Samantha Baptista was an outstanding sales rep. Walked me through everything I needed to know -- with no pressure sales! The sales manager -- Cong -- was a true gentleman! And he made good on everything we discussed... I am really pleased with...
DealerRater Review
- February 26, 2019
Cong and Armin did an outstanding job, they were exceptional. They are what I call the true winners, we will definitely go back to them for our next vehicle.
DealerRater Review
- February 25, 2019
Highly recommend buying from here! The dealership is welcoming, easy to work with, and they treat you like part of the family. Ask for CES; he loves what he does! His patience matched with his Mercedes experience and knowledge, made for a great overall experience.
Edmunds.com - Sales Review
- February 25, 2019
Highly recommend buying from here! The dealership is welcoming, easy to work with, and they treat you like part of the family. Ask for CES; he loves what he does! His patience matched with his Mercedes experience and knowledge, made for a great overall experience.
DealerRater Review
- February 24, 2019
I can count on Fred Ramsey, Sr. Adviser, to make my visit successful. He pays attention to both the owner and the MB in all matters.
Google Review
- February 23, 2019
Great Place for Carss
Google Review
- February 20, 2019
Excellent service; very friendly and knowledgeable staff with a wide selection of well equipped cars to choose from. That is what a car experience should be, positive and fun. Highly recommended
Response from the owner Replied: Thank you for your review. I'm pleased to know that you had a positive experience with us. Best, Fahad Arshad, General Manager.
Google Review
- February 20, 2019
"Shout Out" to Mercedes-Benz Natick and to Samantha Baptista for assisting me with some questions and information I needed on a vehicle. Samantha was super helpful and knowledgeable, not to mention, very patient and professional. I will be recommending Samantha and the dealership to family and...
DealerRater Review
- February 20, 2019
Excellent customer service all around I will recommend to friends and family Im very pleased that I have purchased a great vehicle At your place
Google Review
- February 20, 2019
A big Thank You to Sam Baptista for helping me out recently. Samantha was super knowledgeable and professional. Great experience at Mercedes-Benz Natick and will definitely recommend to family and friends. Thanks again Sam!!
Response from the owner Replied: Thank your for your 5-star review James. Glad Sam provided you with great customer service. -Fahad Arshad, General Manager.
Cars.com Review
- February 20, 2019
They truly care and everyone across the board is a professional. Savannah did a great job with making me feel at home while I wait for the repair to be completed. Most importantly, they are flexible and willing to assist.
Google Review
- February 20, 2019
I visited this dealership and Saena Nikolas was very helpful and knowledgeable, very pleased with all.
Google Review
- February 19, 2019
Google Review
- February 18, 2019
Excellent service. Quick in and quick out.
Google Review
- February 16, 2019
Saena Nikolas is absolutely fantastic. Very helpful and nice. Thank you!!
Google Review
- February 16, 2019
Came in to test drive a mercedes salesperson saena nikolas gave me a 5 star service so impressed I will inform all my colleagues !!!!
DealerRater Review
- February 15, 2019
I found the Natick Mercedes Benz Service Dept really thorough and they meet their deadlines. To mske it really easy you get one of their cars while they service yours! Savannah was knowledgable and got the work done, even replacing gas cap! I highly recommend this dealership.
Google Review
- February 14, 2019
Great customer service. Very pleased
Google Review
- February 14, 2019
I brought my 2018 GLC 300 Coupe for service. Now I know is not only the sales team great but service team are also fantastic. Abdul my service advisor very professional. Im always happy when I visit. Great Job guys .
Google Review
- February 13, 2019
We worked with agent Charles to purchase a 2016 C300 this past weekend. He was a pleasure to work with, very responsive and proactive in keeping us informed throughout the process. We will certainly keep Charles and Mercedes Benz of Natick in mind for future purchases, and tell friends and family of...
Google Review
- February 10, 2019
Love
DealerRater Review
- February 04, 2019
The entire experience was fantastic. Vito was very cordial, patient, and took time to explain even the most minute detail. The manager was also very nice. In the end, I left the place very satisfied overall. Next time you have a chance to come to this dealership, definitely ask for Vito. You will...
Google Review
- February 04, 2019
Google Review
- February 02, 2019
Superb experience I had here. I called to test drove a high end model,no pressure at all. At the time I arrived the car was all ready at the front gate. Steve Boston did a great job introducing the car and arranged a perfect test drive. I ended up not buying the car but the dealer did a great job.
Google Review
- February 01, 2019
Edmunds.com - Sales Review
- January 31, 2019
Right from the very start, our experience with MB of Natick was nothing less than exceptional. After an internet search for a very specific automobile and use of Dealer Rater, which was quite informative, I was informed that if they did not have the ideal car that I wanted, they would order it to my...
DealerRater Review
- January 31, 2019
Right from the very start, our experience with MB of Natick was nothing less than exceptional. After an internet search for a very specific automobile and use of Dealer Rater, which was quite informative, I was informed that if they did not have the ideal car that I wanted, they would order it to my...
Google Review
- January 30, 2019
Vito was fabulous in assisting me with my purchase! Very attentive, patient and thorough in helping me decide on my purchase!!!!
Google Review
- January 30, 2019
Thanks Mercedes-Benz of Natick and Samantha Baptista for your excellent service recently. Thanks for your patience and your knowledge. Great dealership and excellent salesmanship on Samantha's part. Highly recommend visiting this dealership and asking for Sam!!!! Thanks again.
Response from the owner Replied: Thank you for your 5-star review John. Happy to know that you enjoyed working with Samantha. We appreciate your business and recommendation. Best, Fahad Arshad, General Manager.
Google Review
- January 30, 2019
Jose Wells was the consultant I worked with, Jose went above and beyond to accommodate all my requests. Fahhad the General manager worked closed with the sales consultant to get me the best service along with Tim in the finance office.Want to give Jose (A+) on costumer service.Thank you
Google Review
- January 30, 2019
I had such a great experience with Samantha Baptista. She was very knowledgeable and was able to answer all of my questions. I would highly recommend working with her, thank you again.
Google Review
- January 30, 2019
Lovely experience at the dealership. Vito is very helpful and patient to answer all questions I have. Must do business in the future!
Google Review
- January 30, 2019
Easy fast process. Very knowledgeable staff. Smooth transaction. Thank you!!
Google Review
- January 30, 2019
Wanted to take a minute to thank Mercedes-Benz of Natick and more especially Samantha Baptista for helping me out recently. I went in inquring on some vehicles and was assisted by Samantha who was very, very helpful and patient. I was very impressed with Samantha's knowledge of the vehicles. ...
Response from the owner Replied: Thank you for your kind review Mary. Samantha is a great member of our team, and I'll be sure to pass this review along to her. I'm glad she provided you with 5-star service. Best, Fahad Arshad, General Manager.
Google Review
- January 30, 2019
I live in Miami and was in vacation in Boston. I wanted to benefit from my sons experience in automobile to purchase one upon my return to Miami. We visited several dealers. When we got in the Mercedes agency, we were warmly welcomed by Vito Argote who showed us the different models and finally, he...
Response from the owner Replied: Thank you for your review. I'm pleased to know that Vito took great care of you and that everything went smoothly. That is exactly the kind of experience we want our customers to have. Thank you for your business and I hope you are enjoying your new Mercedes. Best, Fahad Arshad, General Manager.
Google Review
- January 30, 2019
Just wanted to thank Samantha Baptista for her patience and excellent service during my recent visit to the dealership. Samantha is extremely knowledgeable and super professional. Thanks again Samantha for all your help. I would highly recommend this dealership and Samantha Baptista to anyone...
Google Review
- January 30, 2019
DealerRater Review
- January 29, 2019
My 4th Car with Mercedes Benz of Natick and they are the Best! Youll be in good hands if you shop for your next car here.
Google Review
- January 28, 2019
Jose Wells was the consultant I worked with, Jose went above and beyond to accommodate all my requests. Fahhad the General manager worked closed with the sales consultant to get me the best service along with Tim in the finance office.Want to give Jose (A+) on costumer service.Thank you
DealerRater Review
- January 27, 2019
Communication is excellent. He coordinated pick up and delivery of my car after the service was completed, even though I was out of town. All went smoothly.
Google Review
- January 27, 2019
awesome customer service
Google Review
- January 26, 2019
Vito was fabulous in assisting me with my purchase! Very attentive, patient and thorough in helping me decide on my purchase!!!!
Google Review
- January 25, 2019
Google Review
- January 24, 2019
DealerRater Review
- January 24, 2019
I never thought that I would buy a Mercedez so fast and in a city situed at 2000 miles of my residence. In fact, we visited this Mercedez agency in Natick - MA, to have an idea of the new models in view of purchasing one upon our return to Miami. We were welcomed by Vito Argote in such warm and...
Google Review
- January 23, 2019
Jose Wells was courteous and provided a good experience at looking at the vehicle we were interested. We ended up buying our car there.
Response from the owner Replied: Thank you for your review. I'm happy to know that you had a 5-star experience with Jose. -Fahad Arshad, General Manager.
Google Review
- January 19, 2019
Google Review
- January 18, 2019
Response from the owner Replied: Thank you! -Fahad Arshad, General Manager.
Cars.com Review
- January 18, 2019
No pressure. No bs. Best experience buying a vehicle. Very customer service oriented. Customer lounge well done. Seems like everything at this dealership is done with the customer in mind.
Google Review
- January 17, 2019
Easy fast process. Very knowledgeable staff. Smooth transaction. Thank you!!
Google Review
- January 15, 2019
I live in Miami and was in vacation in Boston. I wanted to benefit from my sons experience in automobile to purchase one upon my return to Miami. We visited several dealers. When we got in the Mercedes agency, we were warmly welcomed by Vito Argote who showed us the different models and finally, he...
Response from the owner Replied: Thank you for your review. I'm pleased to know that Vito took great care of you and that everything went smoothly. That is exactly the kind of experience we want our customers to have. Thank you for your business and I hope you are enjoying your new Mercedes. Best, Fahad Arshad, General Manager.
Google Review
- January 11, 2019
Lovely experience at the dealership. Vito is very helpful and patient to answer all questions I have. Must do business in the future!
Google Review
- January 09, 2019
Thanks Samantha Baptista for your help... you are always very patient and professional. Samantha is extremely knowledgeable on the field. I will absolutely recommend and refer family and friends to Mercedes-Benz of Natick and looking up Samantha Baptista!!
Response from the owner Replied: Thank you for providing your feedback David. Glad you had a 5-star experience. Best, Fahad Arshad, General Manager.
Google Review
- January 09, 2019
Thanks Mercedes-Benz of Natick and Samantha Baptista for your excellent service recently. Thanks for your patience and your knowledge. Great dealership and excellent salesmanship on Samantha's part. Highly recommend visiting this dealership and asking for Sam!!!! Thanks again.
Response from the owner Replied: Thank you for your 5-star review John. Happy to know that you enjoyed working with Samantha. We appreciate your business and recommendation. Best, Fahad Arshad, General Manager.
Google Review
- January 09, 2019
Wanted to take a minute to thank Mercedes-Benz of Natick and more especially Samantha Baptista for helping me out recently. I went in inquring on some vehicles and was assisted by Samantha who was very, very helpful and patient. I was very impressed with Samantha's knowledge of the vehicles. ...
Response from the owner Replied: Thank you for your kind review Mary. Samantha is a great member of our team, and I'll be sure to pass this review along to her. I'm glad she provided you with 5-star service. Best, Fahad Arshad, General Manager.
Google Review
- January 08, 2019
I've been in the market for my next vehicle and decided to stop in to get some information. I was greeted by Samantha Baptista who was amazingly knowledgeable on the vehicles and very, very patient. Great experience and would definitely recommend her to anyone who is in the market for a vehicle. ...
Google Review
- January 08, 2019
I have been doing some research on my next purchase and stopped in recently to get some information. I was somewhat hesitant to go alone but decided to anyway and I must say, I'm glad I did. I sat with Samantha Baptista who was highly knowledgeable on the product. Thank you Samantha for all...
Google Review
- January 08, 2019
I had such a great experience with Samantha Baptista. She was very knowledgeable and was able to answer all of my questions. I would highly recommend working with her, thank you again.
Google Review
- January 08, 2019
Samantha Baptista was the most knowledgeable salesperson I've encountered. Provided such a positive experience!
Response from the owner Replied: Alyssa, thanks for sharing your experience with Samantha. Glad it was a 5-star experience! Best, Fahad Arshad, General Manager.
Google Review
- January 08, 2019
A big "thank you" to Samantha Baptista for taking the time to help me out during my recent visit to the Mercedes-Benz Natick. Samantha was super patient with me and extremely knowledgeable!! Thank you Samantha and kudos to the Dealership! Highly recommended.
DealerRater Review
- January 08, 2019
Samantha was so friendly and knowledgeable. No pressure and true advice. We really felt respected and welcome even though we were just shopping on the offhand and trying to decide what brand to go with. We will definitely go with a Benz for our next car. And we want Sam for our representative. ...
Mercedes-Benz of Natick Replied: Thank you for providing your feedback. I'm pleased to know that Samantha provided you with great customer service. We look forward to assisting you again soon! Best, Fahad Arshad, General Manager.
DealerRater Review
- January 05, 2019
Superior service in every area from first contact with Caroline to the discussion and sale with Francisco and wrapping up with Seyed and Shahein. An excellent experience!
Google Review
- January 05, 2019
Clean dealership and the front desk concierge was helpful.
Google Review
- January 05, 2019
Jose Wells was courteous and provided a good experience at looking at the vehicle we were interested. We ended up buying our car there.
Response from the owner Replied: Thank you for your review. I'm happy to know that you had a 5-star experience with Jose. -Fahad Arshad, General Manager.
Google Review
- January 04, 2019
The service was amazing. Samatha Baptista was a star!
Cars.com Review
- January 04, 2019
Excellent experience! Francisco Robledo was superb! Would recommend him to anyone buying a car. He was most accommodating, flexible, generous with his time and answered our questions with ease.
Mackenzie Malloy Replied: Happy to know that you had a great experience with us! Thank you for your business and for providing your feedback. Best, Fahad Arshad, General Manager.
Google Review
- January 02, 2019
awesome service with great poeple...
Google Review
- December 30, 2018
I worked with a gentleman named Jose W. He was great. He did a wonderful job from start to finish.
Google Review
- December 30, 2018
Just finished purchasing our first car at Mercedes Benz of Natick. Samantha Baptista made the entire experience virtually painless!
Response from the owner Replied: Happy to know that Samantha made your experience a positive one! Happy Holidays! Best, Fahad Arshad, General Manager.
Google Review
- December 30, 2018
Fred Romsey, my service rep, is so nice and easy to deal with. He is courteous, friendly and upbeat, but always very professional. He is very knowledgeable and takes the time to explain what the issue is with my vehicle, so I fully understand what is going on. I highly recommend Fred's expertise and...
Response from the owner Replied: Mary, thank you for taking the time to provide us with your feedback. I'm glad you enjoy working with Fred, and that he has provided you with 5-star service. I'll be sure to pass along your recommendation. Happy Holidays! Best, Fahad Arshad, General Manager.
Google Review
- December 30, 2018
Nothing but the best. THEY ARE: polite, accommodating, exceptional level of communication. Whenever I need service I always have complete confidence my needs come first. Doesnt get any better than that.Thank you Mr Chambers,Phill Lewis
Response from the owner Replied: Phil, thank you for your review. Glad you had a 5-star experience with us. Happy Holidays! Best, Fahad Arshad, General Manager.
Google Review
- December 30, 2018
I had been driving around from Mercedes-Benz dealership to Mercedes-Benz dealership and when I finally decided Natick was the dealership I wanted to do business with. My sales person was Samantha and I couldn't believe how patient and accommodating she was. Samantha explained every detail in my new...
Google Review
- December 30, 2018
This was the first time I was buying a car on my own and had been looking for a while. Most of the experiences I had before where very frustrating and overwhelming, but when I got here Jose Wells helped me and he was beyond helpful. He was so nice and made me feel better about the car I was looking...
Response from the owner Replied: Happy to know that Jose was very helpful and made your experience with us a positive one. Best, Fahad Arshad, General Manager.
Google Review
- December 30, 2018
Where do I start? I went in there knowing nothing about Mercedes but I came out feeling like I could write a book! I was lucky enough to have Samantha ask if I needed help. Boy did I and did she ever help. She explained the difference between their C class and their E class. Unfortunately the...
Response from the owner Replied: Thank you for your feedback! We always strive to provide our customers with excellent customer service, and I'm glad Samantha did just that for you! I'll be sure to pass this along to her and tell her to keep up the good work. Thank you for choosing us to inquire about your Mercedes and we look forward to your decision! -Fahad Arshad, General Manager.
Google Review
- December 30, 2018
Came in to the dealership looking for a new car. Moises provides great experience he very knowledgeable about the cars. Would recommend him!
Response from the owner Replied: Glad you had a great experience. Thank you for your 5-star review. -Fahad Arshad, General Manager.
Google Review
- December 30, 2018
Worked with Moises he provided great service and also help pick out my new car and made the experience quick and easy. Would recommend him to everyone
Google Review
- December 30, 2018
I had been driving around from Mercedes-Benz dealership to Mercedes-Benz dealership and when I finally decided Natick was the dealership I wanted to do business with. My sales person was Samantha and I couldn't believe how patient and accommodating she was. Samantha explained every detail in my new...
Google Review
- December 27, 2018
Hi All I. had a 5 star experience with Mercedes Benz of Natick. David and team helped me through all phases of the decision process to choose the right car and options. They went above and beyond the call of duty. Many thanks. Brian
Cars.com Review
- December 25, 2018
I love coming here. Like being at home! Never feel. Like I’m being taken for “extras” and know I only get advise as needed. Love this place
Cars.com Review
- December 24, 2018
The service experience was easy and painless. Luis Aguavivas had a loaner lined up for me when I arrived and I was in and out in no time!
Mackenzie Malloy Replied: Glad you had a great experience with Luis. We appreciate your business. Best, Fahad Arshad, General Manager
Google Review
- December 21, 2018
Jose at MB Natick was great. He handled everything for me and I left with my new car. This is the third car I have bought here and will continue to come back.
Response from the owner Replied: Bill, thank you for your review and long term business. We hope to work with you for years to come! Happy Holidays- Fahad Arshad, General Manager
DealerRater Review
- December 21, 2018
The Service Department at MB Natick is always a well-oiled machine, no pun intended. From loaner arrangements, appointment timing, expediting my drop-off while clearly explaining the expectations for the duration and details of my service, Abdul and everyone else on that team always give me the...
Google Review
- December 21, 2018
Excellent
DealerRater Review
- December 20, 2018
Natick Mercedes Benz is been always my number one choice for buying and servicing my Benz. Thank you everyone for great service. They always provide great service.
Google Review
- December 20, 2018
Fred Romsey, my service rep, is so nice and easy to deal with. He is courteous, friendly and upbeat, but always very professional. He is very knowledgeable and takes the time to explain what the issue is with my vehicle, so I fully understand what is going on. I highly recommend Fred's expertise and...
Response from the owner Replied: Mary, thank you for taking the time to provide us with your feedback. I'm glad you enjoy working with Fred, and that he has provided you with 5-star service. I'll be sure to pass along your recommendation. Happy Holidays! Best, Fahad Arshad, General Manager.
DealerRater Review
- December 19, 2018
Mercedes of Natick is exceptional! The sales person David to the sales Manager Manny who both made sure we where getting the best deal ever. Thanks to everyone involved!
Google Review
- December 18, 2018
Just finished purchasing our first car at Mercedes Benz of Natick. Samantha Baptista made the entire experience virtually painless!
Response from the owner Replied: Happy to know that Samantha made your experience a positive one! Happy Holidays! Best, Fahad Arshad, General Manager.
Google Review
- December 18, 2018
Nothing but the best. THEY ARE: polite, accommodating, exceptional level of communication. Whenever I need service I always have complete confidence my needs come first. Doesnt get any better than that.Thank you Mr Chambers,Phill Lewis
Response from the owner Replied: Phil, thank you for your review. Glad you had a 5-star experience with us. Happy Holidays! Best, Fahad Arshad, General Manager.
Edmunds.com - Service Review
- December 18, 2018
The Service Department at MB Natick is always a well-oiled machine, no pun intended. From loaner arrangements, appointment timing, expediting my drop-off while clearly explaining the expectations for the duration and details of my service, Abdul and everyone else on that team always give me the...
DealerRater Review
- December 13, 2018
I was quite satisfied with the service Word, word, word, word, word, word, word, word, word,word, word, Minimum word count is assanine request to a customer who takes time to answer your survey !!
DealerRater Review
- December 13, 2018
The service team at Herb Chamber's MB is exceptional. They are very attentive, communicative with a very high level of professionalism. They truly enhance the MB driving experience. Special call-out to the Saturday team, and Ian C. as my service rep.
Google Review
- December 12, 2018
scheduled a service pickup. They provided a loner that was exactly like the car my wife drives. service kept in touch and did all the recalls while vehicle was there and a prompt return and exchange of vehicle was done. The individual who brought the car was Mark Bell and hope we get him again....
Response from the owner Replied: Richard, thank you for your 5-star review. Happy to know that you had a great experience with us. Happy Holidays! Best, Fahad Arshad, General Manager.
Google Review
- December 10, 2018
Vito was great. He was polite and knowledgeable. Mercedes-Benz of Natick had just the car we were looking for. Vito managed the process seamlessly. Thank you.
Response from the owner Replied: Thank you for your review and compliments to Vito. I'm glad you received the 5-star service that you deserve. Best, Fahad Arshad, General Manager.
Google Review
- December 09, 2018
Come in to the natick dealerahip and was help my moises. He gave me great information and helped me chose the right car for me and my family would recommend him.
Yelp Review
- December 05, 2018
Luis is the best he is always willing to help in anyway possible. I moved here from out of state and this location is much better than 2 other Mercedes dealers I dealt with. The workers are also polite and courteous.
Google Review
- December 05, 2018
Came in to the dealership looking for a new car. Moises provides great experience he very knowledgeable about the cars. Would recommend him!
Response from the owner Replied: Glad you had a great experience. Thank you for your 5-star review. -Fahad Arshad, General Manager.
Google Review
- December 04, 2018
Where do I start? I went in there knowing nothing about Mercedes but I came out feeling like I could write a book! I was lucky enough to have Samantha ask if I needed help. Boy did I and did she ever help. She explained the difference between their C class and their E class. Unfortunately the...
Response from the owner Replied: Thank you for your feedback! We always strive to provide our customers with excellent customer service, and I'm glad Samantha did just that for you! I'll be sure to pass this along to her and tell her to keep up the good work. Thank you for choosing us to inquire about your Mercedes and we look forward to your decision! -Fahad Arshad, General Manager.
Google Review
- December 04, 2018
This was the first time I was buying a car on my own and had been looking for a while. Most of the experiences I had before where very frustrating and overwhelming, but when I got here Jose Wells helped me and he was beyond helpful. He was so nice and made me feel better about the car I was looking...
Response from the owner Replied: Happy to know that Jose was very helpful and made your experience with us a positive one. Best, Fahad Arshad, General Manager.
Google Review
- December 04, 2018
A big thank you to Mercedes - Benz Natick and Samantha Baptista for helping me out recently. Thank you Sam for your time and patience. Great salesmanship on Sam's part. Great dealership!! I highly recommend anyone who is in the market for a vehicle to visit this dealership and asking for...
Response from the owner Replied: Jen, thank you for taking the time to review us. I'm pleased to know that Sam provided you with excellent customer service! Best, Fahad Arshad, General Manager.
Google Review
- December 04, 2018
I worked with a gentleman named Jose W. He was great. He did a wonderful job from start to finish.
Google Review
- December 04, 2018
Jos did a good job on selecting me a vehicle and was aggressive on the price. Great work.
Google Review
- December 04, 2018
Worked with Moises he provided great service and also help pick out my new car and made the experience quick and easy. Would recommend him to everyone
Google Review
- December 03, 2018
Google Review
- December 03, 2018
Worked with Samantha Baptista and Cong Van Truong on the purchase of my new car. I was happy with the negotiation process for the new vehicle and trade as well as the level of service through the new vehicle registration process. I also worked with Seyed Khadivar through the finance process. It's...
Response from the owner Replied: Thank you for providing your feedback Julie. Glad you had a 5-star experience with us. Best, Fahad Arshad, General Manager.
Google Review
- December 02, 2018
Google Review
- December 01, 2018
Excellent sales team, No hassle at all. Gave excellent price first time. Also delivery was done in professional manner and sales person took his time explaining everything in great detail.
Google Review
- December 01, 2018
6 months after the Mercedes staff ruined my dashboard during cleaning detail service they finally had the heart to refund me some money. I will call out they did not refund me the full amount of the damage their staff caused but only the amount of the service detail. I haven't been back since and...
Google Review
- November 30, 2018
Google Review
- November 30, 2018
Response from the owner Replied: I'm sorry to see that you had an unsatisfying experience with us. I would like to learn more about what happened and see what there is I can do to help. Please feel free to email me-Farshad@herbchambers.com. I look forward to hearing from you. Thank you, Fahad Arshad, General Manager.
Google Review
- November 30, 2018
The service technician was AWESOME! He saved me money, too!
Google Review
- November 30, 2018
Just wanted to thank Mercedes-Benz of Natick and also Samantha Baptista for taking the time to speak with me. I am shopping around for my next vehicle and had some questions. Found Samantha to be highly knowledgeable and informative. I highly recommend this dealership and asking for Samantha...
Response from the owner Replied: Thank you for your review. Happy to know that you had a 5-star experience! Best, Fahad Arshad, General Manager.
Google Review
- November 30, 2018
Sold me a lemon and stuck me with all the sales tax. Refuse to return emails on how to get this back. Buyer beware do not buy used cars it will be at risk. And i got stuck paying excise tax on the car I had for a few hours because they refuse to send out prefilled out forms.
Google Review
- November 30, 2018
Thank you so much to Mercedes Benz Natick and especially to Sam Baptista for taking the time to speak with me during my recent visit. Highly recommended.. thanks again for the pressure free visit .. will definitely be back!
Google Review
- November 30, 2018
I most recently purchased a 2019 Mercedes Benz C300 from Herb Chamber of Natick. I am totally satisfied with my purchase experience. I am a repeated customer of this dealer, have purchased many cars from them. They always treat me with respect, and search the car and features that I like, and give...
Google Review
- November 30, 2018
Thanks Mercedes Benz of Natick and Samantha Baptista for your help. Highly recommend Samantha on your next purchase or lease. Great dealership!
Response from the owner Replied: Thank you for your review! Pleased to know that you had a 5-star experience. Best, Fahad Arshad, General Manager.
Google Review
- November 30, 2018
Sold me a lemon and stuck me with all the sales tax. Refuse to return emails on how to get this back. Buyer beware do not buy used cars it will be at risk. And i got stuck paying excise tax on the car I had for a few hours because they refuse to send out prefilled out forms.
Google Review
- November 28, 2018
Just wanted to thank Mercedes-Benz of Natick and also Samantha Baptista for taking the time to speak with me. I am shopping around for my next vehicle and had some questions. Found Samantha to be highly knowledgeable and informative. I highly recommend this dealership and asking for Samantha...
Response from the owner Replied: Thank you for your review. Happy to know that you had a 5-star experience! Best, Fahad Arshad, General Manager.
Google Review
- November 27, 2018
I have been looking for my next vehicle and stopped in at your place recently to sit down with a sales person to get some information. I want to thank Samantha Baptista for taking the time to answer my questions. Even though she knew that I was just looking and needed information before making...
Response from the owner Replied: Thank you for your review. Happy to know that Samantha was able to provide you with the information and customer service that you were looking for. We hope to see you soon! Best, Fahad Arshad, General Manager.
Google Review
- November 27, 2018
Thanks Mercedes Benz of Natick and Samantha Baptista for your help. Highly recommend Samantha on your next purchase or lease. Great dealership!
Response from the owner Replied: Thank you for your review! Pleased to know that you had a 5-star experience. Best, Fahad Arshad, General Manager.
Google Review
- November 23, 2018
Response from the owner Replied: I'm sorry to see that you had an unsatisfying experience with us. I would like to learn more about what happened and see what there is I can do to help. Please feel free to email me-Farshad@herbchambers.com. I look forward to hearing from you. Thank you, Fahad Arshad, General Manager.
Google Review
- November 23, 2018
Thank you so much to Mercedes Benz Natick and especially to Sam Baptista for taking the time to speak with me during my recent visit. Highly recommended.. thanks again for the pressure free visit .. will definitely be back!
DealerRater Review
- November 21, 2018
Time was at a minimum and I had to turn in a vehicle after a three year lease. Steve made everything easy and I was on my way. Thanks.....
Google Review
- November 20, 2018
Google Review
- November 19, 2018
Samantha Baptista was amazing. She was energetic, knowledgeable, flexible, trustworthy and fast. It made the whole process of trading in and buying a car incredibly easy. I would highly recommend Samantha and Mercedes Benz of Natick to anyone who is in the market for a Mercedes!
DealerRater Review
- November 18, 2018
I had a great experience with the sale and training team from Herb Chambers of Natick and would recommend the dealership. Polite friendly and very knowledgeable.
Google Review
- November 14, 2018
I got a car from there through few easy steps because of there professionalism. They were super friendly and you feel like home.
Google Review
- November 14, 2018
herb chambers Mercedes was great very easy from start to finish Sam our sales lady was knowledgeable and handled everything for us i would strongly recommend any one looking for a car to go here
DealerRater Review
- November 11, 2018
I had a very good experience vehicle shopping at Mercedes Herbs chambers Natick vito was very helpful and courteous. He didn't pressure me into purchasing a vehicle, but was very helpful as he assisted me in making the right purchases. I am very pleased with my vehicle and wanted to say "Thank...
Mercedes-Benz of Natick Replied: Thank you for taking the time to write this review. I am happy to know that you had a great experience purchasing your vehicle with Vito! Hope you are enjoying your new vehicle. Best, Fahad Arshad, General Manager.
Google Review
- November 10, 2018
Cars.com Review
- November 09, 2018
My experience was great! Samantha Baptista made it very easy for me to get into a car I really wanted! I truly thought the process was very simple and painless!
Mackenzie Malloy Replied: That is fantastic! Glad you had a great experience with Samantha and she was able to get you into the right car for you. Best, Fahad Arshad, General Manager.
Google Review
- November 08, 2018
Google Review
- November 06, 2018
Salesman Jose Wells helped my wife and I find a great family car. He was very professional and friendly. I will be returning because of him. Thank you Jose Wells!
Google Review
- November 06, 2018
Response from the owner Replied: I'm sorry to see that you had an unsatisfying experience with us. I would like to learn more about what happened and see what there is I can do to help. Please feel free to email me-Farshad@herbchambers.com. I look forward to hearing from you. Thank you, Fahad Arshad, General Manager.
Google Review
- November 05, 2018
Salesman Jose Wells helped my wife and I find a great family car. He was very professional and friendly. I will be returning because of him. Thank you Jose Wells!
Google Review
- November 05, 2018
Yelp Review
- November 04, 2018
Many thanks to Ian Costello and the team at MB Natick! I drove up from outside NYC and got a flat at 11:15 pm on Rte 16 in Wellesley on Friday night. The next day, Saturday, after lunch I called over the MB Natick, and thanks to Ian, it was fixed - using my CNA insurance from NY - by 3 pm! I was...
Google Review
- November 04, 2018
I most recently purchased a 2019 Mercedes Benz C300 from Herb Chamber of Natick. I am totally satisfied with my purchase experience. I am a repeated customer of this dealer, have purchased many cars from them. They always treat me with respect, and search the car and features that I like, and give...
Google Review
- November 03, 2018
Today i was in the mood to buy a luxurious car, originally i wanted a Tesla Model x but Moises really listened to my needs, this guy is an awesome salesman! Will definitely be back!
DealerRater Review
- November 02, 2018
Mercedes Benz of Natick made my car buying as easy as it could be. My wife and I saw several different dealerships, and this one was the best by far. No pressure style is what made me buy the car. Vito Argote, James McCracken, John Duggan, Manny Sheikh was very friendly and provided exceptionally...
Yelp Review
- November 01, 2018
Thank you, Service Director Charles Lahti, for going far above and beyond the norm to see to it that all of my recent repairs and concerns were completed and alleviated to my total satisfaction.You are a true gentleman and I look forward to a great service relationship whenever my car needs your...
Herb C. Replied: Steve, I am very sorry you feel this way and I apologize for what happened. I have alerted the General Manager of this and ask that you please email Fahad at your earliest convenience as he will do everything to make this right. Thank you.
Google Review
- October 31, 2018
The service technician was AWESOME! He saved me money, too!
Google Review
- October 31, 2018
I had the pleasure of dealing with Franco Robledo, he valued my time and he focused on my particular wish list. Thank you
Response from the owner Replied: Thank you for your review! Best, Fahad Arshad, General Manager
Google Review
- October 30, 2018
Lousy attitudes from all employees besides Mercedes is junk...
Response from the owner Replied: I apologize if you were treated unkindly in our dealership. If you would like to speak with me and discuss this further please feel free to reach out- Farshad@herbchambers.com - I look forward to hearing from you and making this right. Thank you, Fahad Arshad, General Manger
Google Review
- October 30, 2018
Starting shopping for a new car. So decided to stop by the natick location and was helped by Moises he gave me all the information I needed. He was a pleasure to work with
Google Review
- October 30, 2018
Samantha was very professional and Helpful, would recommend her to friends.
Response from the owner Replied: Thank you for your review Jessica! -Fahad Arshad, General Manager.
Google Review
- October 30, 2018
Jose helped me out and got me a great deal on my new car.!! Thank you!
Google Review
- October 30, 2018
Jose Wells is the best! Great experience.
Google Review
- October 30, 2018
My salesman, Francisco Robledo, was great to work withextremely knowledgeable!
Google Review
- October 30, 2018
Moises Dasilva at the Mercedes Benz dealer in natick is the best!!! Great service!!
Google Review
- October 30, 2018
I only buy my cars from Samantha Baptista at Mercedes-Benz of Natick. She makes a pain staking process as easy as it gets. Do yourself a favor if you're in the market for a new Benz or a certified pre owned get in touch with her
Google Review
- October 30, 2018
Moises helped me and my wife purchase our first Mercedes. Couldnt be happier with his service and making sure we were comfortable with our purchase.
Google Review
- October 30, 2018
Moises provides great service made my car buying experience quick and easy!! Thank you
Google Review
- October 30, 2018
Moses made my shopping experience fast and easy
Google Review
- October 30, 2018
Great service from Moises. Gave me all the information I need!
Google Review
- October 30, 2018
Moises was great provided A+ service
Google Review
- October 30, 2018
Excellent customer services. Thank you Mercedes services
Response from the owner Replied: Thank you! -Fahd Arshad, General Manager.
Google Review
- October 30, 2018
Awesome customer service! Ask for Brandon
Google Review
- October 30, 2018
I had a great experience working with Samantha Baptista! She was extremely personable and honest. I enjoyed my experience working with her and I would highly recommend her to anyone looking to buy a car coupled with a 5 start experience!
Google Review
- October 30, 2018
Such an awesome experience I had at Mercedes Benz of Natick. Franco Robledo helped me find the car of my dreams. So thoughtful and patient with me and my kids. Thanks Franco!
Google Review
- October 30, 2018
I have had a very pleasant experience at Herb Chambers, I have worked with Samantha Baptista and she made the entire process very easy and smooth. I would highly recommend her if you are looking for an honest no pressure experience.
Google Review
- October 30, 2018
I had the most enjoyable experience while investigating my upcoming purchase. Samantha Baptista was extremely knowledgeable and made me feel quite at ease. I will be sure to deal with her again, once I make my decision!
Google Review
- October 30, 2018
Had the best experience with Moises. He totally knew all the information I asked for and gave me recommendations that definitely worked well for me. 5 of 5 all the way.
Google Review
- October 30, 2018
Had a great experience here!! Moises is a stellar asset to your business! Will refer this location to others! Thank you!
Google Review
- October 30, 2018
Moises provided great service when I was looking for a new car. Would recommend him to anyone and the this dealersglhip
Google Review
- October 30, 2018
I was in the market recently for a new car and had the pleasure of meeting Samantha Baptista who spent countless hours with me. Samantha is very, very kowledgable of the product, super professional and approachable. I must say she is also beautiful.. Thank you Samantha for a wonderful experience...
Response from the owner Replied: Thank you for your feedback Fernanda. Happy to know that your experience with us was a positive one. Best, Fahad Arshad, General Manger.
Google Review
- October 30, 2018
Jose Wells, in my opinion, should be the highest rated auto professional in MA. Ive never encountered anyone in sales who 100% put the clients need ahead of anything else. Quick service, clear explanation, structured process, and all around flawless experience.
Google Review
- October 30, 2018
I recently purchased a car here with the help of Vito Argote who could not have been more helpful. After a disheartening experience with the management at Mercedes in Hanover (which I attribute to a lack of respect for a female buyer), I trekked to Natick to have a better experience upon a...
Google Review
- October 30, 2018
I went to Mercedes-Benz of Natick for the first time on Thursday to have my car serviced. I bought my car from an independent dealer and just wanted a few things checked out. From the moment I pulled in I was impressed, the superior level of attention and service you receive is like nothing I have...
Google Review
- October 30, 2018
I have been shopping around for my next vehicle and stopped in @ Mercedes Benz Natick and was greeted by a lovely young lady, Samantha Baptista who made my visit very enjoyable. She was extremely informative and knowledgeable. I had informed her that I was looking around to get information to...
Google Review
- October 30, 2018
I am so impressed with Mercedes of Natick. I was promptly greeted with a warm and welcoming hello from Samantha. She was honest ,transparent and is a true embassador to Herb Chambers and Mercedes. The general manager was just as nice. I never felt pressure and the whole experience was very...
Google Review
- October 30, 2018
I must give praise to Jose Wells. Last week my family and I received the best treatment weve had at a dealership. At no time did we feel pressured or used. Wells heard our needs, patiently worked with us and landed the perfect car. We love. Keep being wonderful! Great work!
Google Review
- October 30, 2018
Great People Great Service! Fred is always super helpful when I come in, everyone treats you great and my most recent visit I upgraded my car and Samantha B was wonderful to work with! She gave me no pressure, answered all my questions and was overall great to work with. Kudos to all at MB Natick!
Google Review
- October 30, 2018
Samantha is a true luxury car guru . Her passion for the automotive industry truly shines through in her work. Being a woman walking into a dealership trying to purchase a car is intimidating. When I met Sam I was so surprised to see a woman working in sales and at the same time I was relieved! I...
Google Review
- October 30, 2018
Jose wells help my parents buy a new car and he went above and beyond helping them. He took it as if it was buying a car for himself! His compassion and dedication is admirable. We are thankful that we found him. Not only his experience and passion but also the fact that he could communicate some...
Response from the owner Replied: Thank you for your review and kind words of Jose! We appreciate your business. Best, Fahad Arshad, General Manager.
Google Review
- October 30, 2018
I've never had a better experience purchasing a car! My salesman Jose Wells was the best! He did a great job in making the process easy and smooth. Definitely recommend buying a car here!
Google Review
- October 30, 2018
My husband and I went into this dealership and I wanted to get a car as we only have one family car. The salesman Jose Wells was really professional and we started joking because our last name was the same! He made us feel at ease and the whole process was painless and enjoyable. I would definitely...
Google Review
- October 30, 2018
I've been to a lot of dearlship and I've talked to a lot of sales man but never have i talked to such knowledgeable individual like Jose wells. I feel fortunate to have encounter him. Thank you so much for helping me pick my new ride! You are absolutely wonderful at what you do and will be back soon...
Response from the owner Replied: Thank you for your review! Glad you enjoyed working with Jose. Best, Fahad Arshad, General Manager.
Google Review
- October 30, 2018
Thanks Samantha Baptista and Mercedes Benz of Natick for working with me. Truly an amazing experience.. Great place and fantastic salesmanship by Miss Samantha. Extremely knowledgeable and professional, not to mention beautiful.. Will definitely be going back. Thanks again Samantha!
Response from the owner Replied: Thank you Susan for your review. We appreciate your business and feedback. Best, Fahad Arshad, General Manager.
Google Review
- October 30, 2018
Best car shopping experience ever! I met Samantha (gorgeous and witty) who knew everything about these beautiful cars and so honest to boot! I've never been treated so nicely even though it was pretty obvious I was "just looking." I'll be back!
Google Review
- October 30, 2018
Jose wells is a great salesman he has such a wonderful heart and it's honest when it comes to cars. Thank to him I have the car of my dreams and how to use this amazing technology!!! We need more sales man like him. Great work thank you!!
Google Review
- October 30, 2018
Would like to share my surprisingly pleasant experience with a certain young lady during a recent stop at the dealership. Her name is Samantha Baptista.. thanks Samantha for addressing all my questions. It is apparent that she knows what she is doing. Thanks Samantha for helping me out. It is...
Google Review
- October 30, 2018
No time wasted and no money lost...at least I feel that way! Thank you Sam for getting me all the information I needed in such a timely manner. You helped me so much and I truly appreciate it!
Google Review
- October 30, 2018
Big shout out to Samantha Baptista for helping me out during a recent visit to the dealership. Thanks Samantha for being so very patient with me. She is highly knowledgeable of the product and its very apparent that she absolutely loves what she is doing. She was courteous, honest and very...
Google Review
- October 30, 2018
Moises was great and Sarah was lovely. Cong and Moises worked really close to getting me exactly what I wanted. Would definitely go back to buy again and will recommend my friends to them
Google Review
- October 30, 2018
Just want to say thank you so very much to Samantha Baptista at Mercedes Benz of Natick for taking the time to help me out. Thanks for the time, your patience, your knowledge and your understanding. You are truly an asset to your employer. I highly recommend the dealership and Samantha...
Response from the owner Replied: David, thank you for taking the time to review us. Happy to know that you had a great experience with us. Best, Fahad Arshad, General Manager.
Google Review
- October 30, 2018
Samantha is a pleasure through the process of purchasing a vehicle. She is knowledgeable and it shows how much she cares about the needs and wants of her customers. Highly recommend asking for Samantha when you looking to purchase your next vehicle.
Google Review
- October 30, 2018
My salesman, Francisco Robledo, was great to work withextremely knowledgeable!
Google Review
- October 30, 2018
Franco provides solutions to fit customer needs, and is always warm and friendly with a big smile on his face. A pleasure to do business with!
Google Review
- October 30, 2018
My salesman Francisco Robledo was a fountain of information when I was checking out his new models!!
Google Review
- October 30, 2018
Great place, friendly staff. Franco is super knowledgeable and funny to boot! Franco was very patient and thorough with helping me with all of my questions. Great experience.
Response from the owner Replied: Happy to know that you had a great experience at our dealership! Thank you for your review, Eric. -Fahad Arshad, General Manager
Google Review
- October 30, 2018
Such an awesome experience I had at Mercedes Benz of Natick. Franco Robledo helped me find the car of my dreams. So thoughtful and patient with me and my kids. Thanks Franco!
Google Review
- October 30, 2018
My sales person Samantha Baptista provided exceptionally good service while shopping for new vehicle .Expertise , friendly and non-pressure approach is her definition.Definitely one I will recommend .
Google Review
- October 30, 2018
Francisco Robledo went above and beyond my expectations. I will definitely send others interested your way.
DealerRater Review
- October 30, 2018
My sales person Samantha Baptista provided exceptionally good service while shopping for new vehicle .Expertise , friendly and non-pressure approach is her definition.Definitely one I will recommend .
DealerRater Review
- October 30, 2018
Hello-We decided to try to broaden our search for a new vehicle and went outside of our area to the Boston hub. We're still undecided about what make/model to go with. But we had a refreshingly good experience with your sales representative, Francisco Robledo. He knows his product,was willing to...
Google Review
- October 29, 2018
I had a great experience working with Samantha Baptista! She was extremely personable and honest. I enjoyed my experience working with her and I would highly recommend her to anyone looking to buy a car coupled with a 5 start experience!
Google Review
- October 28, 2018
We just purchased our 2nd CPO Mercedes from MB Natick. Another 5 Star experience, our Sales Consultant, Francisco Robledo is excellent, honest and good to work with. Highly recommended!
Response from the owner Replied: Thank you for your review Douglas! Glad you had another 5-star experience with us. Best, Fahad Arshad, General Manager
DealerRater Review
- October 28, 2018
Very pleased with my S550 routine service. They additionally identified important preventive work that they took care of Very professional and top notch customer service.
Google Review
- October 27, 2018
Google Review
- October 27, 2018
I went to Mercedes-Benz of Natick for the first time on Thursday to have my car serviced. I bought my car from an independent dealer and just wanted a few things checked out. From the moment I pulled in I was impressed, the superior level of attention and service you receive is like nothing I have...
DealerRater Review
- October 27, 2018
Undivided attention to work and detail of my car! Very happy overall with the experience with the Service Department! Will definitely do Business with this Dealership again for my next Car!
Google Review
- October 25, 2018
Lousy attitudes from all employees besides Mercedes is junk...
Response from the owner Replied: I apologize if you were treated unkindly in our dealership. If you would like to speak with me and discuss this further please feel free to reach out- Farshad@herbchambers.com - I look forward to hearing from you and making this right. Thank you, Fahad Arshad, General Manger
Google Review
- October 24, 2018
As always Fred Romsey was terrific and the service was performed as promised.
Google Review
- October 21, 2018
Great People Great Service! Fred is always super helpful when I come in, everyone treats you great and my most recent visit I upgraded my car and Samantha B was wonderful to work with! She gave me no pressure, answered all my questions and was overall great to work with. Kudos to all at MB Natick!
Google Review
- October 21, 2018
I only buy my cars from Samantha Baptista at Mercedes-Benz of Natick. She makes a pain staking process as easy as it gets. Do yourself a favor if you're in the market for a new Benz or a certified pre owned get in touch with her
Google Review
- October 20, 2018
I was looking and looking at different dealerships and was not able to decide.. talked to Jose he was able to give me a few different options and let me test drive the cars that I was interested in.. long story short a couple days later I drove away with my brand new car.
Google Review
- October 20, 2018
Thank you, Service Director Charles Lahti, for going far above and beyond the norm to see to it that all of my recent repairs and concerns were completed and eleviated to my total satisfaction. You are a true gentleman and I look forward to a great service relationship whenever my car needs your...
Google Review
- October 20, 2018
Excellent customer services. Thank you Mercedes services
Response from the owner Replied: Thank you! -Fahd Arshad, General Manager.
Google Review
- October 20, 2018
Great service as usual. Thorough and pleasant to deal with.
Google Review
- October 19, 2018
Sold me a car and told me it had spring tires. Lets call it what they should low profile tires and after 6 flat tires and another Mercedes Benz dealer stated they should have sold me something to meet my needs since I traveled a lot. When I tried to speak with them, they never responded to any texts...
Google Review
- October 19, 2018
Francisco Robledo was the best and nothing else compared to his service and product knowledge and one of the main reasons we purchase the GLA from Herb Chambers Mercedes Benz of Natick.
Response from the owner Replied: Thank you for your review William. Glad you had a great experience and enjoy working with Francisco. -Fahad Arshad, General Manager
Google Review
- October 15, 2018
Been getting great service for 20 years-I love my Service Manager and my long time mechanic-they are the best-always a pleasure doing business with MB of Natick!!
Google Review
- October 14, 2018
Had the best experience with Moises. He totally knew all the information I asked for and gave me recommendations that definitely worked well for me. 5 of 5 all the way.
Cars.com Review
- October 14, 2018
Very satisfied with my recent experience at MB of Natick Very professional would recommend anyone with a Mercedes to have there car worked on here
Google Review
- October 13, 2018
Franco is knowledgeable, patient and great to work with!
Google Review
- October 13, 2018
I recently purchased a car here with the help of Vito Argote who could not have been more helpful. After a disheartening experience with the management at Mercedes in Hanover (which I attribute to a lack of respect for a female buyer), I trekked to Natick to have a better experience upon a...
Google Review
- October 12, 2018
Response from the owner Replied: Thank you! -Fahad Arshad, General Manager
Google Review
- October 12, 2018
Great Costumer service with Moises!
Response from the owner Replied: Thank you! -Fahad Arshad, General Manager
Google Review
- October 12, 2018
Google Review
- October 12, 2018
Excellent customer services. Thank you Mercedes services
Response from the owner Replied: Thank you! -Fahd Arshad, General Manager.
Google Review
- October 12, 2018
Samantha was very professional and Helpful, would recommend her to friends.
Response from the owner Replied: Thank you for your review Jessica! -Fahad Arshad, General Manager.
Google Review
- October 12, 2018
Moses made my shopping experience fast and easy
Google Review
- October 12, 2018
Starting shopping for a new car. So decided to stop by the natick location and was helped by Moises he gave me all the information I needed. He was a pleasure to work with
Google Review
- October 12, 2018
Jose Wells is absolutely tremendous - wow! What an experience.
Response from the owner Replied: Thank you Anthony! -Fahad Arshad, General Manager.
Google Review
- October 12, 2018
Jose Wells is the best! Great experience.
Google Review
- October 12, 2018
Moses provided great service and expertise on car facts that I was unaware of.
Google Review
- October 12, 2018
Wonderful place with outstanding customer service- would not go anywhere elsePeople worked with: Moises
Response from the owner Replied: Thank you! -Fahad Arshad, General Manager.
Google Review
- October 12, 2018
Jose Wells, in my opinion, should be the highest rated auto professional in MA. Ive never encountered anyone in sales who 100% put the clients need ahead of anything else. Quick service, clear explanation, structured process, and all around flawless experience.
Google Review
- October 12, 2018
Worked Moises in the Mercedes Benz dealer in natick it was the best experience I hade ever buying a car!!! Thank you
Google Review
- October 12, 2018
Francisco Robledo is an amazing salesman and makes purchasing a choice car an easy experience! 5 stars *****
Google Review
- October 12, 2018
Moises did such an amazing job of listening to what I wanted. Will definitely be buying from him again.
Response from the owner Replied: Thank you for your review! Looking forward to helping you again in the future! -Fahad Arshad, General Manager.
Google Review
- October 12, 2018
Jose was able to find me a car I liked with a lot of the extras that I wanted for q great price. Everyone was extremely helpful at the dealership
Google Review
- October 12, 2018
Went in looking for a new car. Was met at the door by Moises he provided great service!! Would recommend him to anyone!!
Google Review
- October 12, 2018
MOISES WAS GREAT VERY PLEASANT TO WORK WITH PROVIDED LOTS OF INFORMATION THAT I NEEDED TO BUY MY NEXT CAR
Response from the owner Replied: Thank you for your review, happy to hear that! Best, Fahad Arshad, General Manager
Google Review
- October 12, 2018
It was a privilege working with Samantha she helped me find exactly what I wanted she made it very easy for me def highly recommend working with her for all future Mercedes or other luxury vehicles
Response from the owner Replied: Shant, thank you for your review. Happy to know that you had a positive experience with us. -Fahad Arshad, General Manager.
Google Review
- October 12, 2018
I went to Mercedes-Benz of Natick and Moises DaSilva delivered me the best customer service I have ever received in the car industry. Especially purchasing a new vehicle, as it can be crucial and time consuming. I was looking to trade in my leased Chrysler 300 for a C Class Mercedes AMG Package and...
Google Review
- October 12, 2018
Awesome car shopping experience with Samantha Baptista. She turned what could have been a grueling experience into a very pleasant one. Sam really is a luxury car guru. Thanks for being so patient! She is exceptionally knowledgeable of the product and so very friendly. Highly recommend this...
Google Review
- October 12, 2018
Great dealership... thanks Samantha Baptista for your time. You answered and clarified the misconceptions on the vehicle. Samantha possesses exceptional salesmanship. A+++ on product knowledge!! Highly recommend the dealership and asking for Samantha Baptista
Google Review
- October 12, 2018
Thank you to Mercedes Benz of Natick and Samantha Baptista for working with me recently. Fantastic salesmanship and professionalism. Highly recommend looking Samantha up on your next visit. Thanks Samantha....
Response from the owner Replied: Jules, thank you for your feedback. We appreciate your business. Best, Fahad Arshad, General Manager.
Google Review
- October 12, 2018
Great experience! Will definitely come back. When you go to Mercedes-Benz of Natick ask for Francisco Robledo.
Response from the owner Replied: Jose, thank you for your feedback! We look forward to your next visit. -Fahad Arshad, General Manager.
Google Review
- October 12, 2018
I have been shopping around for my next vehicle and stopped in @ Mercedes Benz Natick and was greeted by a lovely young lady, Samantha Baptista who made my visit very enjoyable. She was extremely informative and knowledgeable. I had informed her that I was looking around to get information to...
Google Review
- October 12, 2018
Congrats to Mercedes Benz of Natick for always being so professional and courteous. A special thanks to the lovely and very smart Samantha Baptista for her endless patience and friendliness. She made my experience a very smooth and comfortable one. It is apparent Samantha loves her job! To...
Response from the owner Replied: Thank you for such a great review. We appreciate your feedback and kind words about Samantha. Best, Fahad Arshad, General Manager.
Google Review
- October 12, 2018
Kudos to Herb Chambers.. Mercedes Benz of Natick and to the lovely Samantha Baptista for helping me out recently. I was quite surprised with Samanthas knowledge. She is super knowledgeable of her vehicles! Thanks again for your help and planning to see you soon. Definitely recommend looking...
Google Review
- October 12, 2018
I am so impressed with Mercedes of Natick. I was promptly greeted with a warm and welcoming hello from Samantha. She was honest ,transparent and is a true embassador to Herb Chambers and Mercedes. The general manager was just as nice. I never felt pressure and the whole experience was very...
Google Review
- October 12, 2018
I've never had a better experience purchasing a car! My salesman Jose Wells was the best! He did a great job in making the process easy and smooth. Definitely recommend buying a car here!
Google Review
- October 12, 2018
A big thank you to Samantha Baptista for helping me out recently. Samantha was extremely patient with me and addressed all my questions. She put my mind at ease with a few concerns I had. She is super professional and really knows her stuff. Highly recommend the dealership and Samantha. ...
Response from the owner Replied: Thank you for your review and recommendation of Samantha and our dealership. We appreciate your business and feedback! Best, Fahad Arshad, General Manager.
Google Review
- October 12, 2018
Thanks Samantha Baptista and Mercedes Benz of Natick for working with me. Truly an amazing experience.. Great place and fantastic salesmanship by Miss Samantha. Extremely knowledgeable and professional, not to mention beautiful.. Will definitely be going back. Thanks again Samantha!
Response from the owner Replied: Thank you Susan for your review. We appreciate your business and feedback. Best, Fahad Arshad, General Manager.
Google Review
- October 12, 2018
No time wasted and no money lost...at least I feel that way! Thank you Sam for getting me all the information I needed in such a timely manner. You helped me so much and I truly appreciate it!
Google Review
- October 12, 2018
Would like to share my surprisingly pleasant experience with a certain young lady during a recent stop at the dealership. Her name is Samantha Baptista.. thanks Samantha for addressing all my questions. It is apparent that she knows what she is doing. Thanks Samantha for helping me out. It is...
Google Review
- October 12, 2018
Great dealership and fantastic staff, especially Samantha Baptista who assisted me recently with research of a luxury vehicle. I was greeted with a lovely smile and a world of knowledge. Samantha is very knowledgeable about the vehicles.. she answered every question, guided me through every...
Response from the owner Replied: Sean, thank you for taking the time to write this review. Glad you had a 5-star experience with us, and Samantha was able to assist you! -Fahad Arshad, General Manager.
Google Review
- October 12, 2018
Thank you for the great experience I had at Mercedes Benz of Natick. It was great working with Samantha who was extremely knowledgeable and professional. I highly recommend her and this dealership. Look forward to working with you again.
Google Review
- October 12, 2018
The best car buying experience I have ever had. I will never purchase a car any other place. My salesmen was a true 'Gentlemen" and everyone I dealt with was extremely professionally
Response from the owner Replied: Linda, thank you very much for your review. We appreciate your kind words. Best, Fahad Arshad, General Manager.
Google Review
- October 12, 2018
Just want to say thank you so very much to Samantha Baptista at Mercedes Benz of Natick for taking the time to help me out. Thanks for the time, your patience, your knowledge and your understanding. You are truly an asset to your employer. I highly recommend the dealership and Samantha...
Response from the owner Replied: David, thank you for taking the time to review us. Happy to know that you had a great experience with us. Best, Fahad Arshad, General Manager.
DealerRater Review
- October 12, 2018
Everyone I met at the dealership was pleasant and helpful without a great deal of pressure. The car was superbly prepared and delivered and the paperwork was very simple. I would recommend Mercedes of Natick without reservation based upon my recent first experience.
Google Review
- October 11, 2018
Today i was in the mood to buy a luxurious car, originally i wanted a Tesla Model x but Moises really listened to my needs, this guy is an awesome salesman! Will definitely be back!
Google Review
- October 11, 2018
Awesome customer service! Ask for Brandon
Google Review
- October 11, 2018
Jose helped me out and got me a great deal on my new car.!! Thank you!
Google Review
- October 11, 2018
Great service from Moises. Gave me all the information I need!
Google Review
- October 11, 2018
I was looking and looking at different dealerships and was not able to decide.. talked to Jose he was able to give me a few different options and let me test drive the cars that I was interested in.. long story short a couple days later I drove away with my brand new car.
Google Review
- October 11, 2018
I brought a friend here last week and even tho we did not buy a vehicle....the customer service from Jose Wells was 6 stars out of 5!! I will 100% recommend this establishment to everyone that I know.
Google Review
- October 11, 2018
I went in to the dealership looking for a vehicle and Samantha Baptista worked with me. She was very helpful, polite and friendly and gave me alot of information about the vehicles. She had a alot of knowledge about the vehicles and answered all my questions.
Response from the owner Replied: Thank you for your review Maureen. Happy to know that you enjoyed working with Samantha. Best, Fahad Arshad, General Manager.
Google Review
- October 11, 2018
Jose was awesome.. very knowledgeable and professional Ill definitely recommend my family and friends to him
Response from the owner Replied: Thank you Anthony! -Fahad Arshad, General Manager
Google Review
- October 11, 2018
Went in there to look around and ended up with a brand new '19 GLE400 at a great price. The trade in price offered for our 3 yr old ML350 was fair. This time, we decided to lease instead of purchasing. All the staffs were extremely helpful and pleasant to deal with - Cong the manager, Jamie the...
Response from the owner Replied: Thank you for taking the time to review us Sun. We appreciate your feedback and hope you enjoy your new vehicle. Best, Fahad Arshad, General Manager.
Google Review
- October 11, 2018
Salesman Jose Wells helped my wife and I find a great family car. He was very professional and friendly. I will be returning because of him. Thank you Jose Wells!
Google Review
- October 11, 2018
Samantha was awesome in explaining the features of Mercedes during my last visit..with so many options in the luxury car business it was great dealing with an honest rep such as her
Google Review
- October 11, 2018
Had a great experience here!! Moises is a stellar asset to your business! Will refer this location to others! Thank you!
Google Review
- October 11, 2018
Mercedes Benz of Natick is a dealer that I would highly recommend. Their sales and service team is absolutely fantastic. Sam Baptista is a true asset to their team and provides a level of customer service that is truly unparalleled!
Google Review
- October 11, 2018
Today i was in the mood to buy a luxurious car, originally i wanted a Tesla Model x but Moises really listened to my needs, this guy is an awesome salesman! Will definitely be back!
Google Review
- October 11, 2018
Samantha is a true luxury car guru . Her passion for the automotive industry truly shines through in her work. Being a woman walking into a dealership trying to purchase a car is intimidating. When I met Sam I was so surprised to see a woman working in sales and at the same time I was relieved! I...
Google Review
- October 11, 2018
Best car shopping experience ever! I met Samantha (gorgeous and witty) who knew everything about these beautiful cars and so honest to boot! I've never been treated so nicely even though it was pretty obvious I was "just looking." I'll be back!
Google Review
- October 11, 2018
Big shout out to Samantha Baptista for helping me out during a recent visit to the dealership. Thanks Samantha for being so very patient with me. She is highly knowledgeable of the product and its very apparent that she absolutely loves what she is doing. She was courteous, honest and very...
Google Review
- October 11, 2018
Moises DaSilva is an excellent salesman. During my visit, he answered all of my questions and was of tremendous help. He was very knowledgeable with every car we looked at and took his time with me. I would definitely recommend him if youre looking to purchase a Mercedes Benz.
Google Review
- October 11, 2018
I came in yesterday and had a few questions about a car that I was looking to buy. Not only did Jose Wells answer all of my questions....but he talked to me like I was family. I felt like I was being taken care of to the best of his ability! I will deffinitely be back to buy my car and will...
Google Review
- October 11, 2018
If you need help finding that perfect car Jose Wells is the man for the job. He was very patient and professional about what I was looking for in a vehicle. He is amazing! Thank you Jose I love my new car!
Google Review
- October 10, 2018
Well, I was in the "car hunt" and wanted to treat myself, so I stopped by.... I frequent the area and have been to many dealerships..... when I walked I was greeted by a enthusiastic sales man. Moises, was great and his customer service was excellent. Further more he was great at showing me the ins...
Google Review
- October 10, 2018
Great salesmanship by Samantha, I felt she was honest and very knowledgeable about the vehicles that we were looking at. Very personable and friendly.
Google Review
- October 10, 2018
Buying or leasing a new car could be stressful but everyone at Mercedes Benz of Natick just make you feel like you are home . I just leased my 3rd car and i am loving it! My sales person Samantha Baptista was great ! One thing you dont want to feel when u go to a dealership is being pressure, she...
Google Review
- October 10, 2018
I must give praise to Jose Wells. Last week my family and I received the best treatment weve had at a dealership. At no time did we feel pressured or used. Wells heard our needs, patiently worked with us and landed the perfect car. We love. Keep being wonderful! Great work!
Google Review
- October 10, 2018
Moises was great in going over every option on the E300. I will recommend him in the future!!
Google Review
- October 10, 2018
Moises was great and Sarah was lovely. Cong and Moises worked really close to getting me exactly what I wanted. Would definitely go back to buy again and will recommend my friends to them
Google Review
- October 10, 2018
My Name Is Matthew Calio And The Other Day I Had The Great Pleasure Of Being At Your Dealership. Plus To Add The Sales Associate Samantha Baptista Was Truly Exceptional In Every Which Way. When I Am Ready I'm Coming Back To See And Buy From Samantha Baptista.
Google Review
- October 10, 2018
Moises provided great service when I was looking for a new car. Would recommend him to anyone and the this dealersglhip
Google Review
- October 10, 2018
Samantha is a pleasure through the process of purchasing a vehicle. She is knowledgeable and it shows how much she cares about the needs and wants of her customers. Highly recommend asking for Samantha when you looking to purchase your next vehicle.
Google Review
- October 10, 2018
I had the most enjoyable experience while investigating my upcoming purchase. Samantha Baptista was extremely knowledgeable and made me feel quite at ease. I will be sure to deal with her again, once I make my decision!
Google Review
- October 10, 2018
I was in dealership recently shopping around for a pre-owned vehicle and met a young lady by the name of Samantha Baptista who made my experience a great one! I found Samantha to be extremely knowledgeable and professional. Her customer service and knowledge of the product is definitely an A+. ...
Google Review
- October 10, 2018
Outstanding service. Highly recommended. Samantha Baptista is excellent to work with. Very professional.
Google Review
- October 10, 2018
Moises Dasilva at the Mercedes Benz dealer in natick is the best!!! Great service!!
Google Review
- October 10, 2018
I was in the market recently for a new car and had the pleasure of meeting Samantha Baptista who spent countless hours with me. Samantha is very, very kowledgable of the product, super professional and approachable. I must say she is also beautiful.. Thank you Samantha for a wonderful experience...
Response from the owner Replied: Thank you for your feedback Fernanda. Happy to know that your experience with us was a positive one. Best, Fahad Arshad, General Manger.
Google Review
- October 10, 2018
Been shopping for a new car for a while But when I went to the natick dealership and Worked with Moises Dasilva i walked out with a new Mercedes Benz. He provided excellent service and his managers were great as well Thank you!!
Google Review
- October 10, 2018
Im writing this review because I actually had an amazing car experience! My sales representative, Samantha Baptista made the whole process seamless! Helpful, honest, personable.. all assets hard to come by while car shopping..I left with not only a 5 star car, but also a 5 star experience! If you...
Response from the owner Replied: Thank you for your review! Best, Fahad Arshad, General Manager.
Google Review
- October 10, 2018
I had the pleasure to work with Samantha Baptista while I was in search of a new lease upgrade. She was very timely in getting all information and questions answered and was extremely professional! Kudos to Mercedes-Benz of Natick for a great staff!
Google Review
- October 09, 2018
Stoped in at the dealership and worked with Moises Dasilva. He help me and my wife buy a new car he gave us a great experience. Love our new Mercedes!!!
Google Review
- October 09, 2018
Bought a used car from Moises and he made sure I found the right car that fit my life style.
Google Review
- October 09, 2018
My husband and I went into this dealership and I wanted to get a car as we only have one family car. The salesman Jose Wells was really professional and we started joking because our last name was the same! He made us feel at ease and the whole process was painless and enjoyable. I would definitely...
Google Review
- October 09, 2018
Recently stopped by to do some research on new models. Spent some time with Samantha Baptista asking lots of questions. Was really impressed with her professionalism and product knowledge. She knows her stuff , seek her out if youre looking for a new or pre-owned Mercedes A+++ Customer Service!
Google Review
- October 09, 2018
Went to the morecedes Benz dealership in natick Moises was great in giving me all the information I needed. He was very pleasant and knowledgeable. Would recommend anyone to him
Google Review
- October 09, 2018
I like to thank Samantha Baptista for the exceptional service she has provided me with. Professional and polite.
Google Review
- October 09, 2018
Our next Mercedes purchase will be from Moises Da Silva, great salesman and very knowledgeable. Quick and easy purchase.
Google Review
- October 09, 2018
Moises walked me though all my option in buying a new car. He is very knowledgeable and pleasant to work with!!
Google Review
- October 09, 2018
Moises provides great service made my car buying experience quick and easy!! Thank you
Google Review
- October 09, 2018
I had a great experience working with Samantha Baptista! She was extremely personable and honest. I enjoyed my experience working with her and I would highly recommend her to anyone looking to buy a car coupled with a 5 start experience!
Google Review
- October 09, 2018
I just got my first Mercedes here in Natick and Im so glad I came here. Jose Wells my salesman did a great job making sure he got the perfect color combo and was patient in listening to my concerns with leasing. Shahien Shobieri did a great job showing me how to use all of the technology and Im so...
Google Review
- October 09, 2018
I have had a very pleasant experience at Herb Chambers, I have worked with Samantha Baptista and she made the entire process very easy and smooth. I would highly recommend her if you are looking for an honest no pressure experience.
Google Review
- October 09, 2018
I just started my search for the perfect car for my daughter , who really loves the G wagon. I didnt know much about the car until I ran into Samantha Baptista . She is a true luxury car genius and I would not hesitate buying a car from her.
Response from the owner Replied: We appreciate your feedback. Happy to know that Samantha was able to assist you. -Fahad Arshad, General Manager.
Google Review
- October 09, 2018
I only buy my cars from Samantha Baptista at Mercedes-Benz of Natick. She makes a pain staking process as easy as it gets. Do yourself a favor if you're in the market for a new Benz or a certified pre owned get in touch with her
Google Review
- October 09, 2018
I've been to a lot of dearlship and I've talked to a lot of sales man but never have i talked to such knowledgeable individual like Jose wells. I feel fortunate to have encounter him. Thank you so much for helping me pick my new ride! You are absolutely wonderful at what you do and will be back soon...
Response from the owner Replied: Thank you for your review! Glad you enjoyed working with Jose. Best, Fahad Arshad, General Manager.
Google Review
- October 09, 2018
Jose wells is a great salesman he has such a wonderful heart and it's honest when it comes to cars. Thank to him I have the car of my dreams and how to use this amazing technology!!! We need more sales man like him. Great work thank you!!
Google Review
- October 09, 2018
Moises helped me and my wife purchase our first Mercedes. Couldnt be happier with his service and making sure we were comfortable with our purchase.
Google Review
- October 09, 2018
Jose wells help my parents buy a new car and he went above and beyond helping them. He took it as if it was buying a car for himself! His compassion and dedication is admirable. We are thankful that we found him. Not only his experience and passion but also the fact that he could communicate some...
Response from the owner Replied: Thank you for your review and kind words of Jose! We appreciate your business. Best, Fahad Arshad, General Manager.
Google Review
- October 09, 2018
Jose was such a great help to my mother! She wasn't sure what to get but he was able to work with her and help her find something in her price range. Great location and very helpful staff
Response from the owner Replied: Thank you for your review Stephen. We appreciate your feedback. -Fahad Arshad, General Manager.
Google Review
- October 09, 2018
Moises was great provided A+ service
Google Review
- October 09, 2018
The Mercedes Benz dealership in natick are the best. My wife bought a car from Moises hebwas great made sure all of our needs were met. Great experience!!
Response from the owner Replied: Thank you for your review Erick! -Fahad Arshad, General Manager.
Google Review
- October 09, 2018
Went in for car information and the sales associate Moises was great gave me all the information I needed will definitely be buy my next car from him
Google Review
- October 09, 2018
Savannah Silva was the most helpful when I went in for my B Service for my GLE. When I arrived, she mentioned that this would be an extended service and that I should be ready to pick up my car in five to six hours. She had already prepared a loaner for me when I dropped off my vehicle. The best...
Response from the owner Replied: Elyse, thank you very much for your review. Happy to know that you received the 5-star service that you deserve. Best, Fahad Arshad, General Manager.
Google Review
- October 09, 2018
Google Review
- October 09, 2018
Sold me a car and told me it had spring tires. Lets call it what they should low profile tires and after 6 flat tires and another Mercedes Benz dealer stated they should have sold me something to meet my needs since I traveled a lot. When I tried to speak with them, they never responded to any texts...
Google Review
- October 03, 2018
Response from the owner Replied: Martin, thank you for your feedback If there is anything you would like to discuss with me regarding your 3-star experience please feel free to email me at your earliest convenience- Fahad Arshad, General Manager, Farshad@herbchambers.com. Thank you.
Google Review
- October 03, 2018
Thank you, Service Director Charles Lahti, for going far above and beyond the norm to see to it that all of my recent repairs and concerns were completed and eleviated to my total satisfaction. You are a true gentleman and I look forward to a great service relationship whenever my car needs your...
Google Review
- September 30, 2018
Very disappointed with service. I called to verify (with a stock number) a car was available, I was told it would be ready in a week, got a call back later saying it was ready. Before going to my appointment, I called to confirm the car was ready and was reassured it was available and would be...
Response from the owner Replied: I am sorry to learn of this experience you had with us. Something like this should never happen. I would like to speak with you about this and see if there is anything I can do for you. Please feel free to email me- Farshad@herbchambers.com. Thank you, Fahad Arshad, General Manager.
Google Review
- September 30, 2018
Response from the owner Replied: Martin, thank you for your feedback If there is anything you would like to discuss with me regarding your 3-star experience please feel free to email me at your earliest convenience- Fahad Arshad, General Manager, Farshad@herbchambers.com. Thank you.
DealerRater Review
- September 25, 2018
Just because I Wasnt buying a New Mercedes at Mercedes of Natick doesnt mean they treated me any less Important than if I had! Great experience with both Vito (my sales representative), and Cong (Sales manager) both went out of their way to make the sale happen. And Shahien made the delivery a...
Edmunds.com - Service Review
- September 23, 2018
I don't know of anyone that enjoys taking their car in for service of any kind. But, Mercedes Benz of Natick makes every aspect of having to do so the least painful. Their on-line scheduling is so simple, Leo greeted me the minute I drove into the garage. They have a loaner ready and waiting or...
Google Review
- September 21, 2018
changed my tired while ago, still under warranty though, and tired has bubbles on them, and sales person said its under warranty and i have to pay half of which is 140$ for a single tire.They do nothing but rip people off
Response from the owner Replied: I apologize that you feel this way. If you would like to discuss this further with me please feel free to email me- Farshad@herbchambers.com. Thank you, Fahad Arshad, General Manager
DealerRater Review
- September 19, 2018
I recently purchased a new Mercedes Benz GLC300 4-Matic. The vehicle was delivered to me in a very professional manner. This is the third car I have purchased from Mercedes of Natick over the last several years. I would highly recommend this Dealership.
Cars.com Review
- September 14, 2018
Found them on CarGurus and Cars.com. Got back to me almost immediately. Very good price and came down enough to allow me to fly to Boston to pick the car up. Met me at the Express bus drop off and allowed me to test drive car back to dealership. Finalized deal, got checked out with all car...
DealerRater Review
- September 14, 2018
From start to finish, my buying experience was great. Fast, friendly, knowledgeable and transparent. The dealership itself is also pristine with many vehicles to choose from.
DealerRater Review
- September 14, 2018
Got the car I wanted at an excellent price. Whole deal was done via phone and internet. Price was low enough to take savings and fly to Boston to pick up the vehicle. Met me at Express Bus drop off and I was able to test drive the car back to the dealership. Paid for the vehicle and got checked...
Google Review
- September 12, 2018
Response from the owner Replied: Martin, thank you for your feedback If there is anything you would like to discuss with me regarding your 3-star experience please feel free to email me at your earliest convenience- Fahad Arshad, General Manager, Farshad@herbchambers.com. Thank you.
Yelp Review
- September 11, 2018
Recently I had trouble with a tire. I called from the highway and spoke to Charles. He couldn't have been more accommodating! I was a little concerned I may not make it there with the condition of the tire but Charles assured me if there were any other problems they would come and get me and the...
Google Review
- September 10, 2018
After some disappointments and failures, MB of Natick has made the effort required to do the work satisfactorily. I will be going back for further service and as long as the shop foreman is the only tech who works on my car, I feel confident that I'll be satisfied.The service director, Charlie, is...
Google Review
- September 10, 2018
THE MOST INCOMPETENT, IGNORANT, UNINFORMED, UNCARING Mercedes-Benz service department I've ever had the displeasure of using. If they don't make right what they blatantly screwed up IMMEDIATELY, I'll go into complete detail of my horrible service experience.
Google Review
- September 09, 2018
Great cars. Many things are top notch. However, they try to upsell you on half a dozen after market options. It detracts from the sales experience. Also, internal communication is not great. Was told 2 days before I bought the car I wanted that it had been sold. In actuality, it hadn't even been...
Response from the owner Replied: Thomas, I apologize for your less than satisfying experience. I will certainly take your feedback into consideration when consulting with my team. If there is anything I can do please email me- Farshad@herbchambers.com. I look forward to hearing from you. Best, Fahad Arshad, General Manager.
Yelp Review
- September 09, 2018
After some disappointments and failures, MB of Natick has made the effort required to do the work satisfactorily. I will be going back for further service and as long as the shop foreman is the only tech who works on my car, I feel confident that I'll be satisfied.The service director, Charlie, is...
Herb C. Replied: Steve, I am very sorry you feel this way and I apologize for what happened. I have alerted the General Manager of this and ask that you please email Fahad at your earliest convenience as he will do everything to make this right. Thank you.
Google Review
- September 07, 2018
Very disappointed with service. I called to verify (with a stock number) a car was available, I was told it would be ready in a week, got a call back later saying it was ready. Before going to my appointment, I called to confirm the car was ready and was reassured it was available and would be...
Response from the owner Replied: I am sorry to learn of this experience you had with us. Something like this should never happen. I would like to speak with you about this and see if there is anything I can do for you. Please feel free to email me- Farshad@herbchambers.com. Thank you, Fahad Arshad, General Manager.
Cars.com Review
- September 07, 2018
Personnel explained all my options up front and notified me very quickly as to the repair options and length of time required. I was given the option of a courtesy vehicle and was notified when the repair was complete, just short of the projected repair time. Recommend this service department for...
Cars.com Review
- September 06, 2018
I wanted to take a moment to recognize Brian Breidgam and Suzanne Daniels for their professionalism during my recent car service experience. Both Brian and Suzanne provided excellent service, attention to detail, and truly understanding my needs. I always prefer the Natick location for any...
DealerRater Review
- September 05, 2018
Great place to buy a car! My wife and I were looking for a used GLK350. The Sales team, David Shobeiri, and Manny Sheikh were outstanding. David was animated, excited and genuinely enthusiastic about Mercedes. Manny was professional, and great to do business with. Shahien worked with us for car...
Edmunds.com - Sales Review
- September 05, 2018
Great place to buy a car! My wife and I were looking for a used GLK350. The Sales team, David Shobeiri, and Manny Sheikh were outstanding. David was animated, excited and genuinely enthusiastic about Mercedes. Manny was professional, and great to do business with. Shahien worked with us for car...
Cars.com Review
- September 04, 2018
I keep going back to Mercedes Benz of Natick because of the excellent service as usual! Brian, Suzanne and Steve Boston are a real pleasure to work with. Keep up the good work!
Google Review
- September 04, 2018
Fantastic service
Google Review
- September 01, 2018
I recommend, excellent customer services!!
Google Review
- August 30, 2018
The finance guy/business manager Zine is as snakey as they come. I would have left a 1 star review if other people within the business didn't put forth their best efforts to fix a myriad of mistakes, but the bottom line is that the one individual turned a purchase experience, which should have been...
Response from the owner Replied: I sincerely apologize that you had an unsatisfying experience with us. I would like the opportunity to learn more about this situation if you wouldn't mind reach out- Farshad@herbchambers.com. Thank you, Fahad Arshad, General Manager.
Google Review
- August 30, 2018
Quick in and out service department. Very weel run, efficient organization makes it a pleasure to do business with MBZ of Natick
Google Review
- August 30, 2018
I went into MB of Natick after being at three other Mercedes stores, by far the best sales person I met out of the four stores was David Shoberry, recommend him to anyone that is looking for a Mercedes!!
Google Review
- August 30, 2018
First sales person that greeted me with a smile and asked me what I came to accomplish David shoberi was amazing listened to all my needs and pointed me to car that worked perfectly for me!!
Google Review
- August 30, 2018
I purchased my Mercedes with David Shobeiri, and I am very happy with my purchase, and David also helps me when I need service he is someone That cares beyond the sale!!
Google Review
- August 30, 2018
I worked with Francisco Robledo who was extremely knowledgeable, responsive and helpful. Based on what I was looking for, Francisco showed me a preowned 2016 400CLS that I hadn't even considered. It ended up being a great fit and am very happy with the car and the service received.
Google Review
- August 30, 2018
I went to MB of Natick to cross out Mercedes as an option as my girlfriend made me, I was initially totally against the Mercedes, but after I met David Shobeiri he totally changed my mind about the brand that is what I call an amazing salesman, he should me all the benefits and a car that suited me...
Google Review
- August 30, 2018
David Shobeiri I highly recommend, he was the only sales rep that I visited during my car shopping process that followed up with me, and replied promptly when I left message with questions. I would highly recommend MB of Natick & David Shobeiri !!
Google Review
- August 30, 2018
I worked with Vladimir Lavrishin and Jan to purchase a Rav4 LXE after buying another non/Toyota luxury vehicle with Boch six weeks ago that didnt fit my needs and i wasnt happy. I lost money in the process which I knew would happen but Vladimir and Jan made the process so easy worked hard to give...
Google Review
- August 30, 2018
I went in to look at Mercedes and I was greeted almost immediatly by David Shobeiri, they did not have the exact car I wanted in stock, so David suggested ordering my exact car instead of trying to push me into a car they have, and he followed up throughout my ordering process to give me updates!!...
Google Review
- August 30, 2018
I purchased a CLA from David Shobeiri, great experience, love my car!!
Google Review
- August 30, 2018
Great store and best salesmanship from David Shoberi. If you want to buy a vehicle with minimal hassle/bs he is the guy. He will help you find the right car for you and get you the deal in good time or if you already know what you want its easier and faster
Google Review
- August 30, 2018
I usually dont write reviews, but I had to do this one.I received an unparallel service from my sales person Mr. David Shobeiri.He was extremely helpful and patient. He spent a lot of time to find a color combination that I liked. We had multiple test drives, there was never any pressure, and he...
Google Review
- August 30, 2018