Yelp Review
- March 21, 2019
A clean and modern building with plenty of selection yet still maintains that small town feeling that you miss at a really large dealership. Our sales consultant was Saena Nikolas who always made us feel like we were her most important customers anytime we reached out. Saena worked aggressively to...
DealerRater Review
- March 21, 2019
A clean and modern building with plenty of selection yet still maintains that small town feeling that you miss at a really large dealership. Our sales consultant was Saena Nikolas who always made us feel like we were her most important customers anytime we reached out. Saena worked aggressively to...
Google Review
- March 21, 2019
We had such a great experience with our first vehicle purchase from Mercedes of Natick. Saena Nikolas was amazing! From the test drives to finding us the perfect car to processing the paperwork she worked diligently to make sure we were well taken care of. I'm already looking forward to our next...
Response from the owner Replied: Thank you for your review. Happy to know that you had a 5-star experience purchasing your vehicle with us. Thank you for choosing Herb Chambers and we look forward to your next visit! Best, Fahad Arshad, General Manager.
Google Review
- March 20, 2019
responsive, relstionship-oriented
DealerRater Review
- March 20, 2019
I'm not one to leave many online reviews but had to pass along my experience working with Saena Nikolas. She was awesome. Knowledgeable, efficient and always made me feel like she was on my side during the buying experience. Absolutely plan on working with Saena again in the future. She made the...
Google Review
- March 20, 2019
Service Advisor(Brian) was great. He understood my concerns and solved the issue. I am very pleased .
Google Review
- March 19, 2019
Very professional and enjoyable buying experience.
Cars.com Review
- March 19, 2019
I have the utmost regard for Fred Romsey, my service advisor. He is truly exceptional. Hes competent, has great people skills, is honest, and always bends backwards to provide outstanding, exemplary service.
Cars.com Review
- March 18, 2019
Service counter person is very kind well take care. Gave loner car without reservation. I need replace one tire, I wish they checked all other tire are pressure.
Google Review
- March 17, 2019
Edmunds.com - Sales Review
- March 17, 2019
I bought a brand new A-class and they made it really seamless to get the car and features that I wanted for a decent price. Jose was great to work with, very nice and communicated very well between visits. Highly recommended!
DealerRater Review
- March 17, 2019
I bought a brand new A-class and they made it really seamless to get the car and features that I wanted for a decent price. Jose was great to work with, very nice and communicated very well between visits. Highly recommended!
DealerRater Review
- March 17, 2019
Great product, exceptional people, beautiful facility and Steve Boston is the consummate professional. You cant go wrong at Mercedes Benz of Natick. They make you feel at home.
Google Review
- March 14, 2019
Sam Baptista was phenomenal. She was so responsive and made the whole experience enjoyable and gave me a great deal and got me the vehicle I wanted that fit my budget. She helped walk me through my options and has such a great personality. The manager Cong was very welcoming and friendly. Excellent...
Google Review
- March 13, 2019
Caring staff and great service. Fahad and his team are great to do business with.See Steve Boston if youre in the market for a new MB.
Response from the owner Replied: Thank you for your kind review, we appreciate it. It was a pleasure working with you. -Fahad Arshad, General Manager.
Google Review
- March 13, 2019
Mercedes-Benz of Natick made purchasing a vehicle as seamless as possible! Though I had purchased a vehicle from out-of-state, the whole team worked with me to complete every step as it was most convenient for me. I highly recommend Mercedes-Benz of Natick as they have an outstanding team.
Response from the owner Replied: Thank you for taking the time to share your experience with us. I'm pleased to know that you had a positive buying experience. Hope you are enjoying your new vehicle. Best, Fahad Arshad, General Manager.
Cars.com Review
- March 13, 2019
Mercedes-Benz of Natick made purchasing a vehicle as seamless as possible! Though I had purchased a vehicle from out-of-state, the whole team worked with me to complete every step as it was most convenient for me. I highly recommend Mercedes-Benz of Natick as they have an outstanding team.
Edmunds.com - Sales Review
- March 13, 2019
Mercedes-Benz of Natick made purchasing a vehicle as seamless as possible! Though I had purchased a vehicle from out-of-state, the whole team worked with me to complete every step as it was most convenient for me. I highly recommend Mercedes-Benz of Natick as they have an outstanding team.
DealerRater Review
- March 13, 2019
Mercedes-Benz of Natick made purchasing a vehicle as seamless as possible! Though I had purchased a vehicle from out-of-state, the whole team worked with me to complete every step as it was most convenient for me. I highly recommend Mercedes-Benz of Natick as they have an outstanding team.
Yelp Review
- March 13, 2019
Great customer service. The staff and management are very helpful and go out of the way to help everytime. Highly professional and our go to dealership. Highly recommended
Google Review
- March 13, 2019
Great customer service. The staff and management are very helpful and go out of the way to help everytime. Highly professional and our go to dealership. Highly recommended
Google Review
- March 12, 2019
Awesome Service! My salesman was Jose Wells. He was polite and professional!
Google Review
- March 12, 2019
I just bought for the first time a Mercedes GLA from Herb Chambers and the service and attention were outstanding at the Natick Dealership. Samatha Baptista was a great sales rep. She answered all the questions and worked with us with a positive, professional and respectful attitude. My experience...
Yelp Review
- March 12, 2019
Best service experience I've had to date. It was so easy to come drop my car and get a loaner and out of the dealership in no time. They notified me as soon as it was ready and it was seamless. Car was cleaned as well and felt like new. Will continue to come here for service and buying needs.
Google Review
- March 11, 2019
Read the Yelp reviews before you go to MB of Natick! My Bad I did not.I did went there two times and the 2nd time experience was horrible at MB of Natick. Thankfully it will be my last. Went there for regular ServiceB for my vehicle and when i received the vehicle i found it mishandled.1) When i...
Response from the owner Replied: I apologize that you are unhappy with your experience with us. However, our technician never went into the backseat of your vehicle, as he shouldn't anyway unless there was a need to be back there. We tried our best to get the marks out and were able to get the majority of them. And as far as the gum missing, no one has any knowledge of a pack of gum. Please feel free to email me- Farshad@herbchambers.com or give me a call - 508-655-5350 as I am happy to speak with you and resolve any issues. Thank you, Fahad Arshad, General Manager.
Google Review
- March 10, 2019
Google Review
- March 10, 2019
Read the Yelp reviews before you go to MB of Natick! My Bad I did not.I did went there two times and the 2nd time experience was horrible at MB of Natick. Thankfully it will be my last. Went there for regular ServiceB for my vehicle and when i received the vehicle i found it mishandled.1) When i...
Yelp Review
- March 10, 2019
Read the Yelp Service reviews before you go to MB of Natick! My Bad I did not.I did went there two times and the 2nd time experience was horrible at MB of Natick. Thankfully it will be my last. Went there for regular ServiceB for my vehicle and when i received the vehicle i found it mishandled.1)...
Herb C. Replied: I apologize that you are unhappy with your experience with us. I have spoken with Fahad, the General Manager of this dealership and he informed me that his technician never went into the backseat of your vehicle, as he shouldn't anyway unless there was a need to be back there. We tried our best to get the marks out and were able to get the majority of them. And as far as the gum missing, no one has any knowledge of a pack of gum. Fahad asks that you please contact him via email- or give him a call - 508-655-5350 as he is happy to see what he can do for you. Thank you.
Google Review
- March 08, 2019
A big "Thank You" to Mercedes-Benz of Natick and especially to the Salesperson, Samantha Baptista for the information I was looking for. I found Samantha to be extremely knowledgeable and professional. Samantha was super patient with me and definitely recommend looking Samantha up when visiting...
Google Review
- March 06, 2019
Great
Google Review
- March 06, 2019
Google Review
- March 06, 2019
Great experience
Google Review
- March 06, 2019
As always, Suzanne and her team did an exceptional job. MB of Natick has been selling and servicing our vehicles for 20 years. Clean, professional and neat with a nice waiting area
Google Review
- March 05, 2019
Great service department....Friendly advisors and the work is always as expected.
Google Review
- March 04, 2019
I love Herb Chambers! The staff is professional, and the selection of cars is wonderful. I was particularly impressed with a saleswomen named Saena Nikolas. She was personable, funny, and a true professional! She really makes the process of buying a car less daunting. Saena Nikolas, and Herb...
Google Review
- March 04, 2019
Saena Nikolas is the best! Anybody looking for a car should go to her. She is kind, knowledgeable and never pressured for the sake of making a sale. I will most definitely recommend you check out Herb Chambers of Natick and Saena Nikolas.
DealerRater Review
- March 04, 2019
Armin and Alex were a dynamic duo. Both were focused on making my purchase one that accommodated my vehicle requests and financial requirements. Regarding the financial aspect, Tim displayed the same professional demeanor, along with humor and knowledge. Mercedes Benz of Natick has provided a great...
DealerRater Review
- March 04, 2019
Great service - team dedicated to making sure things go well. A great place to have your car taken care of - quick, responsive, and efficient. A solid recommendation.
DealerRater Review
- March 02, 2019
My experience with Mercedes of Natick has always been fantastic. Just what you should expect from a Mercedes Dealership. I have bought 3 vehicles from them and always found the salesman to be friendly ,professional and knowledgeable. My recent experience with Mercedes of Natick involved service of...
Google Review
- March 02, 2019
Every aspect of my purchase experience was terrific. This is an outstanding dealership.
Google Review
- February 28, 2019
Just purchased my second car from Herb Chambers. Samantha Baptista was an outstanding sales rep. Walked me through everything I needed to know -- with no pressure sales! The sales manager -- Cong -- was a true gentleman! And he made good on everything we discussed... I am really pleased with...
DealerRater Review
- February 26, 2019
Cong and Armin did an outstanding job, they were exceptional. They are what I call the true winners, we will definitely go back to them for our next vehicle.
DealerRater Review
- February 25, 2019
Highly recommend buying from here! The dealership is welcoming, easy to work with, and they treat you like part of the family. Ask for CES; he loves what he does! His patience matched with his Mercedes experience and knowledge, made for a great overall experience.
Edmunds.com - Sales Review
- February 25, 2019
Highly recommend buying from here! The dealership is welcoming, easy to work with, and they treat you like part of the family. Ask for CES; he loves what he does! His patience matched with his Mercedes experience and knowledge, made for a great overall experience.
DealerRater Review
- February 24, 2019
I can count on Fred Ramsey, Sr. Adviser, to make my visit successful. He pays attention to both the owner and the MB in all matters.
Google Review
- February 23, 2019
Great Place for Carss
Google Review
- February 20, 2019
Excellent service; very friendly and knowledgeable staff with a wide selection of well equipped cars to choose from. That is what a car experience should be, positive and fun. Highly recommended
Response from the owner Replied: Thank you for your review. I'm pleased to know that you had a positive experience with us. Best, Fahad Arshad, General Manager.
Google Review
- February 20, 2019
"Shout Out" to Mercedes-Benz Natick and to Samantha Baptista for assisting me with some questions and information I needed on a vehicle. Samantha was super helpful and knowledgeable, not to mention, very patient and professional. I will be recommending Samantha and the dealership to family and...
DealerRater Review
- February 20, 2019
Excellent customer service all around I will recommend to friends and family Im very pleased that I have purchased a great vehicle At your place
Google Review
- February 20, 2019
A big Thank You to Sam Baptista for helping me out recently. Samantha was super knowledgeable and professional. Great experience at Mercedes-Benz Natick and will definitely recommend to family and friends. Thanks again Sam!!
Response from the owner Replied: Thank your for your 5-star review James. Glad Sam provided you with great customer service. -Fahad Arshad, General Manager.
Cars.com Review
- February 20, 2019
They truly care and everyone across the board is a professional. Savannah did a great job with making me feel at home while I wait for the repair to be completed. Most importantly, they are flexible and willing to assist.
Google Review
- February 20, 2019
I visited this dealership and Saena Nikolas was very helpful and knowledgeable, very pleased with all.
Google Review
- February 19, 2019
Google Review
- February 18, 2019
Excellent service. Quick in and quick out.
Google Review
- February 16, 2019
Saena Nikolas is absolutely fantastic. Very helpful and nice. Thank you!!
Google Review
- February 16, 2019
Came in to test drive a mercedes salesperson saena nikolas gave me a 5 star service so impressed I will inform all my colleagues !!!!
DealerRater Review
- February 15, 2019
I found the Natick Mercedes Benz Service Dept really thorough and they meet their deadlines. To mske it really easy you get one of their cars while they service yours! Savannah was knowledgable and got the work done, even replacing gas cap! I highly recommend this dealership.
Google Review
- February 14, 2019
Great customer service. Very pleased
Google Review
- February 14, 2019
I brought my 2018 GLC 300 Coupe for service. Now I know is not only the sales team great but service team are also fantastic. Abdul my service advisor very professional. Im always happy when I visit. Great Job guys .
Google Review
- February 13, 2019
We worked with agent Charles to purchase a 2016 C300 this past weekend. He was a pleasure to work with, very responsive and proactive in keeping us informed throughout the process. We will certainly keep Charles and Mercedes Benz of Natick in mind for future purchases, and tell friends and family of...
Google Review
- February 10, 2019
Love
DealerRater Review
- February 04, 2019
The entire experience was fantastic. Vito was very cordial, patient, and took time to explain even the most minute detail. The manager was also very nice. In the end, I left the place very satisfied overall. Next time you have a chance to come to this dealership, definitely ask for Vito. You will...
Google Review
- February 04, 2019
Google Review
- February 02, 2019
Superb experience I had here. I called to test drove a high end model,no pressure at all. At the time I arrived the car was all ready at the front gate. Steve Boston did a great job introducing the car and arranged a perfect test drive. I ended up not buying the car but the dealer did a great job.
Google Review
- February 01, 2019
Edmunds.com - Sales Review
- January 31, 2019
Right from the very start, our experience with MB of Natick was nothing less than exceptional. After an internet search for a very specific automobile and use of Dealer Rater, which was quite informative, I was informed that if they did not have the ideal car that I wanted, they would order it to my...
DealerRater Review
- January 31, 2019
Right from the very start, our experience with MB of Natick was nothing less than exceptional. After an internet search for a very specific automobile and use of Dealer Rater, which was quite informative, I was informed that if they did not have the ideal car that I wanted, they would order it to my...
Google Review
- January 30, 2019
Just wanted to thank Samantha Baptista for her patience and excellent service during my recent visit to the dealership. Samantha is extremely knowledgeable and super professional. Thanks again Samantha for all your help. I would highly recommend this dealership and Samantha Baptista to anyone...
Google Review
- January 30, 2019
DealerRater Review
- January 29, 2019
My 4th Car with Mercedes Benz of Natick and they are the Best! Youll be in good hands if you shop for your next car here.
Google Review
- January 28, 2019
Jose Wells was the consultant I worked with, Jose went above and beyond to accommodate all my requests. Fahhad the General manager worked closed with the sales consultant to get me the best service along with Tim in the finance office.Want to give Jose (A+) on costumer service.Thank you
DealerRater Review
- January 27, 2019
Communication is excellent. He coordinated pick up and delivery of my car after the service was completed, even though I was out of town. All went smoothly.
Google Review
- January 27, 2019
awesome customer service
Google Review
- January 26, 2019
Vito was fabulous in assisting me with my purchase! Very attentive, patient and thorough in helping me decide on my purchase!!!!
Google Review
- January 25, 2019
Google Review
- January 24, 2019
DealerRater Review
- January 24, 2019
I never thought that I would buy a Mercedez so fast and in a city situed at 2000 miles of my residence. In fact, we visited this Mercedez agency in Natick - MA, to have an idea of the new models in view of purchasing one upon our return to Miami. We were welcomed by Vito Argote in such warm and...
Google Review
- January 19, 2019
Google Review
- January 18, 2019
Response from the owner Replied: Thank you! -Fahad Arshad, General Manager.
Cars.com Review
- January 18, 2019
No pressure. No bs. Best experience buying a vehicle. Very customer service oriented. Customer lounge well done. Seems like everything at this dealership is done with the customer in mind.
Google Review
- January 17, 2019
Easy fast process. Very knowledgeable staff. Smooth transaction. Thank you!!
Google Review
- January 15, 2019
I live in Miami and was in vacation in Boston. I wanted to benefit from my sons experience in automobile to purchase one upon my return to Miami. We visited several dealers. When we got in the Mercedes agency, we were warmly welcomed by Vito Argote who showed us the different models and finally, he...
Response from the owner Replied: Thank you for your review. I'm pleased to know that Vito took great care of you and that everything went smoothly. That is exactly the kind of experience we want our customers to have. Thank you for your business and I hope you are enjoying your new Mercedes. Best, Fahad Arshad, General Manager.
Google Review
- January 11, 2019
Lovely experience at the dealership. Vito is very helpful and patient to answer all questions I have. Must do business in the future!
Google Review
- January 09, 2019
Thanks Samantha Baptista for your help... you are always very patient and professional. Samantha is extremely knowledgeable on the field. I will absolutely recommend and refer family and friends to Mercedes-Benz of Natick and looking up Samantha Baptista!!
Response from the owner Replied: Thank you for providing your feedback David. Glad you had a 5-star experience. Best, Fahad Arshad, General Manager.
Google Review
- January 09, 2019
Thanks Mercedes-Benz of Natick and Samantha Baptista for your excellent service recently. Thanks for your patience and your knowledge. Great dealership and excellent salesmanship on Samantha's part. Highly recommend visiting this dealership and asking for Sam!!!! Thanks again.
Response from the owner Replied: Thank you for your 5-star review John. Happy to know that you enjoyed working with Samantha. We appreciate your business and recommendation. Best, Fahad Arshad, General Manager.
Google Review
- January 09, 2019
Wanted to take a minute to thank Mercedes-Benz of Natick and more especially Samantha Baptista for helping me out recently. I went in inquring on some vehicles and was assisted by Samantha who was very, very helpful and patient. I was very impressed with Samantha's knowledge of the vehicles. ...
Response from the owner Replied: Thank you for your kind review Mary. Samantha is a great member of our team, and I'll be sure to pass this review along to her. I'm glad she provided you with 5-star service. Best, Fahad Arshad, General Manager.
Google Review
- January 08, 2019
I've been in the market for my next vehicle and decided to stop in to get some information. I was greeted by Samantha Baptista who was amazingly knowledgeable on the vehicles and very, very patient. Great experience and would definitely recommend her to anyone who is in the market for a vehicle. ...
Google Review
- January 08, 2019
I have been doing some research on my next purchase and stopped in recently to get some information. I was somewhat hesitant to go alone but decided to anyway and I must say, I'm glad I did. I sat with Samantha Baptista who was highly knowledgeable on the product. Thank you Samantha for all...
Google Review
- January 08, 2019
I had such a great experience with Samantha Baptista. She was very knowledgeable and was able to answer all of my questions. I would highly recommend working with her, thank you again.
Google Review
- January 08, 2019
Samantha Baptista was the most knowledgeable salesperson I've encountered. Provided such a positive experience!
Response from the owner Replied: Alyssa, thanks for sharing your experience with Samantha. Glad it was a 5-star experience! Best, Fahad Arshad, General Manager.
Google Review
- January 08, 2019
A big "thank you" to Samantha Baptista for taking the time to help me out during my recent visit to the Mercedes-Benz Natick. Samantha was super patient with me and extremely knowledgeable!! Thank you Samantha and kudos to the Dealership! Highly recommended.
DealerRater Review
- January 08, 2019
Samantha was so friendly and knowledgeable. No pressure and true advice. We really felt respected and welcome even though we were just shopping on the offhand and trying to decide what brand to go with. We will definitely go with a Benz for our next car. And we want Sam for our representative. ...
Mercedes-Benz of Natick Replied: Thank you for providing your feedback. I'm pleased to know that Samantha provided you with great customer service. We look forward to assisting you again soon! Best, Fahad Arshad, General Manager.
DealerRater Review
- January 05, 2019
Superior service in every area from first contact with Caroline to the discussion and sale with Francisco and wrapping up with Seyed and Shahein. An excellent experience!
Google Review
- January 05, 2019
Clean dealership and the front desk concierge was helpful.
Google Review
- January 05, 2019
Jose Wells was courteous and provided a good experience at looking at the vehicle we were interested. We ended up buying our car there.
Response from the owner Replied: Thank you for your review. I'm happy to know that you had a 5-star experience with Jose. -Fahad Arshad, General Manager.
Google Review
- January 04, 2019
The service was amazing. Samatha Baptista was a star!
Cars.com Review
- January 04, 2019
Excellent experience! Francisco Robledo was superb! Would recommend him to anyone buying a car. He was most accommodating, flexible, generous with his time and answered our questions with ease.
Mackenzie Malloy Replied: Happy to know that you had a great experience with us! Thank you for your business and for providing your feedback. Best, Fahad Arshad, General Manager.
Google Review
- January 02, 2019
awesome service with great poeple...
Google Review
- December 30, 2018
I had been driving around from Mercedes-Benz dealership to Mercedes-Benz dealership and when I finally decided Natick was the dealership I wanted to do business with. My sales person was Samantha and I couldn't believe how patient and accommodating she was. Samantha explained every detail in my new...
Google Review
- December 27, 2018
Hi All I. had a 5 star experience with Mercedes Benz of Natick. David and team helped me through all phases of the decision process to choose the right car and options. They went above and beyond the call of duty. Many thanks. Brian
Cars.com Review
- December 25, 2018
I love coming here. Like being at home! Never feel. Like I’m being taken for “extras” and know I only get advise as needed. Love this place
Cars.com Review
- December 24, 2018
The service experience was easy and painless. Luis Aguavivas had a loaner lined up for me when I arrived and I was in and out in no time!
Mackenzie Malloy Replied: Glad you had a great experience with Luis. We appreciate your business. Best, Fahad Arshad, General Manager
Google Review
- December 21, 2018
Jose at MB Natick was great. He handled everything for me and I left with my new car. This is the third car I have bought here and will continue to come back.
Response from the owner Replied: Bill, thank you for your review and long term business. We hope to work with you for years to come! Happy Holidays- Fahad Arshad, General Manager
DealerRater Review
- December 21, 2018
The Service Department at MB Natick is always a well-oiled machine, no pun intended. From loaner arrangements, appointment timing, expediting my drop-off while clearly explaining the expectations for the duration and details of my service, Abdul and everyone else on that team always give me the...
Google Review
- December 21, 2018
Excellent
DealerRater Review
- December 20, 2018
Natick Mercedes Benz is been always my number one choice for buying and servicing my Benz. Thank you everyone for great service. They always provide great service.
Google Review
- December 20, 2018
Fred Romsey, my service rep, is so nice and easy to deal with. He is courteous, friendly and upbeat, but always very professional. He is very knowledgeable and takes the time to explain what the issue is with my vehicle, so I fully understand what is going on. I highly recommend Fred's expertise and...
Response from the owner Replied: Mary, thank you for taking the time to provide us with your feedback. I'm glad you enjoy working with Fred, and that he has provided you with 5-star service. I'll be sure to pass along your recommendation. Happy Holidays! Best, Fahad Arshad, General Manager.
DealerRater Review
- December 19, 2018
Mercedes of Natick is exceptional! The sales person David to the sales Manager Manny who both made sure we where getting the best deal ever. Thanks to everyone involved!
Google Review
- December 18, 2018
Just finished purchasing our first car at Mercedes Benz of Natick. Samantha Baptista made the entire experience virtually painless!
Response from the owner Replied: Happy to know that Samantha made your experience a positive one! Happy Holidays! Best, Fahad Arshad, General Manager.
Google Review
- December 18, 2018
Nothing but the best. THEY ARE: polite, accommodating, exceptional level of communication. Whenever I need service I always have complete confidence my needs come first. Doesnt get any better than that.Thank you Mr Chambers,Phill Lewis
Response from the owner Replied: Phil, thank you for your review. Glad you had a 5-star experience with us. Happy Holidays! Best, Fahad Arshad, General Manager.
Edmunds.com - Service Review
- December 18, 2018
The Service Department at MB Natick is always a well-oiled machine, no pun intended. From loaner arrangements, appointment timing, expediting my drop-off while clearly explaining the expectations for the duration and details of my service, Abdul and everyone else on that team always give me the...
DealerRater Review
- December 13, 2018
I was quite satisfied with the service Word, word, word, word, word, word, word, word, word,word, word, Minimum word count is assanine request to a customer who takes time to answer your survey !!
DealerRater Review
- December 13, 2018
The service team at Herb Chamber's MB is exceptional. They are very attentive, communicative with a very high level of professionalism. They truly enhance the MB driving experience. Special call-out to the Saturday team, and Ian C. as my service rep.
Google Review
- December 12, 2018
scheduled a service pickup. They provided a loner that was exactly like the car my wife drives. service kept in touch and did all the recalls while vehicle was there and a prompt return and exchange of vehicle was done. The individual who brought the car was Mark Bell and hope we get him again....
Response from the owner Replied: Richard, thank you for your 5-star review. Happy to know that you had a great experience with us. Happy Holidays! Best, Fahad Arshad, General Manager.
Google Review
- December 10, 2018
Vito was great. He was polite and knowledgeable. Mercedes-Benz of Natick had just the car we were looking for. Vito managed the process seamlessly. Thank you.
Response from the owner Replied: Thank you for your review and compliments to Vito. I'm glad you received the 5-star service that you deserve. Best, Fahad Arshad, General Manager.
Google Review
- December 09, 2018
Come in to the natick dealerahip and was help my moises. He gave me great information and helped me chose the right car for me and my family would recommend him.
Yelp Review
- December 05, 2018
Luis is the best he is always willing to help in anyway possible. I moved here from out of state and this location is much better than 2 other Mercedes dealers I dealt with. The workers are also polite and courteous.
Google Review
- December 05, 2018
Came in to the dealership looking for a new car. Moises provides great experience he very knowledgeable about the cars. Would recommend him!
Response from the owner Replied: Glad you had a great experience. Thank you for your 5-star review. -Fahad Arshad, General Manager.
Google Review
- December 04, 2018
Where do I start? I went in there knowing nothing about Mercedes but I came out feeling like I could write a book! I was lucky enough to have Samantha ask if I needed help. Boy did I and did she ever help. She explained the difference between their C class and their E class. Unfortunately the...
Response from the owner Replied: Thank you for your feedback! We always strive to provide our customers with excellent customer service, and I'm glad Samantha did just that for you! I'll be sure to pass this along to her and tell her to keep up the good work. Thank you for choosing us to inquire about your Mercedes and we look forward to your decision! -Fahad Arshad, General Manager.
Google Review
- December 04, 2018
This was the first time I was buying a car on my own and had been looking for a while. Most of the experiences I had before where very frustrating and overwhelming, but when I got here Jose Wells helped me and he was beyond helpful. He was so nice and made me feel better about the car I was looking...
Response from the owner Replied: Happy to know that Jose was very helpful and made your experience with us a positive one. Best, Fahad Arshad, General Manager.
Google Review
- December 04, 2018
A big thank you to Mercedes - Benz Natick and Samantha Baptista for helping me out recently. Thank you Sam for your time and patience. Great salesmanship on Sam's part. Great dealership!! I highly recommend anyone who is in the market for a vehicle to visit this dealership and asking for...
Response from the owner Replied: Jen, thank you for taking the time to review us. I'm pleased to know that Sam provided you with excellent customer service! Best, Fahad Arshad, General Manager.
Google Review
- December 04, 2018
I worked with a gentleman named Jose W. He was great. He did a wonderful job from start to finish.
Google Review
- December 04, 2018
Jos did a good job on selecting me a vehicle and was aggressive on the price. Great work.
Google Review
- December 04, 2018
Worked with Moises he provided great service and also help pick out my new car and made the experience quick and easy. Would recommend him to everyone
Google Review
- December 03, 2018
Google Review
- December 03, 2018
Worked with Samantha Baptista and Cong Van Truong on the purchase of my new car. I was happy with the negotiation process for the new vehicle and trade as well as the level of service through the new vehicle registration process. I also worked with Seyed Khadivar through the finance process. It's...
Response from the owner Replied: Thank you for providing your feedback Julie. Glad you had a 5-star experience with us. Best, Fahad Arshad, General Manager.
Google Review
- December 02, 2018
Google Review
- December 01, 2018
Excellent sales team, No hassle at all. Gave excellent price first time. Also delivery was done in professional manner and sales person took his time explaining everything in great detail.
Google Review
- December 01, 2018
6 months after the Mercedes staff ruined my dashboard during cleaning detail service they finally had the heart to refund me some money. I will call out they did not refund me the full amount of the damage their staff caused but only the amount of the service detail. I haven't been back since and...
Google Review
- November 30, 2018
Sold me a lemon and stuck me with all the sales tax. Refuse to return emails on how to get this back. Buyer beware do not buy used cars it will be at risk. And i got stuck paying excise tax on the car I had for a few hours because they refuse to send out prefilled out forms.
Google Review
- November 28, 2018
Just wanted to thank Mercedes-Benz of Natick and also Samantha Baptista for taking the time to speak with me. I am shopping around for my next vehicle and had some questions. Found Samantha to be highly knowledgeable and informative. I highly recommend this dealership and asking for Samantha...
Response from the owner Replied: Thank you for your review. Happy to know that you had a 5-star experience! Best, Fahad Arshad, General Manager.
Google Review
- November 27, 2018
I have been looking for my next vehicle and stopped in at your place recently to sit down with a sales person to get some information. I want to thank Samantha Baptista for taking the time to answer my questions. Even though she knew that I was just looking and needed information before making...
Response from the owner Replied: Thank you for your review. Happy to know that Samantha was able to provide you with the information and customer service that you were looking for. We hope to see you soon! Best, Fahad Arshad, General Manager.
Google Review
- November 27, 2018
Thanks Mercedes Benz of Natick and Samantha Baptista for your help. Highly recommend Samantha on your next purchase or lease. Great dealership!
Response from the owner Replied: Thank you for your review! Pleased to know that you had a 5-star experience. Best, Fahad Arshad, General Manager.
Google Review
- November 23, 2018
Response from the owner Replied: I'm sorry to see that you had an unsatisfying experience with us. I would like to learn more about what happened and see what there is I can do to help. Please feel free to email me-Farshad@herbchambers.com. I look forward to hearing from you. Thank you, Fahad Arshad, General Manager.
Google Review
- November 23, 2018
Thank you so much to Mercedes Benz Natick and especially to Sam Baptista for taking the time to speak with me during my recent visit. Highly recommended.. thanks again for the pressure free visit .. will definitely be back!
DealerRater Review
- November 21, 2018
Time was at a minimum and I had to turn in a vehicle after a three year lease. Steve made everything easy and I was on my way. Thanks.....
Google Review
- November 20, 2018
Google Review
- November 19, 2018
Samantha Baptista was amazing. She was energetic, knowledgeable, flexible, trustworthy and fast. It made the whole process of trading in and buying a car incredibly easy. I would highly recommend Samantha and Mercedes Benz of Natick to anyone who is in the market for a Mercedes!
DealerRater Review
- November 18, 2018
I had a great experience with the sale and training team from Herb Chambers of Natick and would recommend the dealership. Polite friendly and very knowledgeable.
Google Review
- November 14, 2018
I got a car from there through few easy steps because of there professionalism. They were super friendly and you feel like home.
Google Review
- November 14, 2018
herb chambers Mercedes was great very easy from start to finish Sam our sales lady was knowledgeable and handled everything for us i would strongly recommend any one looking for a car to go here
DealerRater Review
- November 11, 2018
I had a very good experience vehicle shopping at Mercedes Herbs chambers Natick vito was very helpful and courteous. He didn't pressure me into purchasing a vehicle, but was very helpful as he assisted me in making the right purchases. I am very pleased with my vehicle and wanted to say "Thank...
Mercedes-Benz of Natick Replied: Thank you for taking the time to write this review. I am happy to know that you had a great experience purchasing your vehicle with Vito! Hope you are enjoying your new vehicle. Best, Fahad Arshad, General Manager.
Google Review
- November 10, 2018
Cars.com Review
- November 09, 2018
My experience was great! Samantha Baptista made it very easy for me to get into a car I really wanted! I truly thought the process was very simple and painless!
Mackenzie Malloy Replied: That is fantastic! Glad you had a great experience with Samantha and she was able to get you into the right car for you. Best, Fahad Arshad, General Manager.
Google Review
- November 08, 2018
Google Review
- November 06, 2018
Salesman Jose Wells helped my wife and I find a great family car. He was very professional and friendly. I will be returning because of him. Thank you Jose Wells!
Google Review
- November 06, 2018
Response from the owner Replied: I'm sorry to see that you had an unsatisfying experience with us. I would like to learn more about what happened and see what there is I can do to help. Please feel free to email me-Farshad@herbchambers.com. I look forward to hearing from you. Thank you, Fahad Arshad, General Manager.
Google Review
- November 05, 2018
Salesman Jose Wells helped my wife and I find a great family car. He was very professional and friendly. I will be returning because of him. Thank you Jose Wells!
Google Review
- November 05, 2018
Yelp Review
- November 04, 2018
Many thanks to Ian Costello and the team at MB Natick! I drove up from outside NYC and got a flat at 11:15 pm on Rte 16 in Wellesley on Friday night. The next day, Saturday, after lunch I called over the MB Natick, and thanks to Ian, it was fixed - using my CNA insurance from NY - by 3 pm! I was...
Google Review
- November 04, 2018
I most recently purchased a 2019 Mercedes Benz C300 from Herb Chamber of Natick. I am totally satisfied with my purchase experience. I am a repeated customer of this dealer, have purchased many cars from them. They always treat me with respect, and search the car and features that I like, and give...
DealerRater Review
- November 02, 2018
Mercedes Benz of Natick made my car buying as easy as it could be. My wife and I saw several different dealerships, and this one was the best by far. No pressure style is what made me buy the car. Vito Argote, James McCracken, John Duggan, Manny Sheikh was very friendly and provided exceptionally...
Yelp Review
- November 01, 2018
Thank you, Service Director Charles Lahti, for going far above and beyond the norm to see to it that all of my recent repairs and concerns were completed and alleviated to my total satisfaction.You are a true gentleman and I look forward to a great service relationship whenever my car needs your...
Herb C. Replied: Steve, I am very sorry you feel this way and I apologize for what happened. I have alerted the General Manager of this and ask that you please email Fahad at your earliest convenience as he will do everything to make this right. Thank you.
Google Review
- October 31, 2018
The service technician was AWESOME! He saved me money, too!
Google Review
- October 31, 2018
I had the pleasure of dealing with Franco Robledo, he valued my time and he focused on my particular wish list. Thank you
Response from the owner Replied: Thank you for your review! Best, Fahad Arshad, General Manager
Google Review
- October 30, 2018
My salesman, Francisco Robledo, was great to work withextremely knowledgeable!
Google Review
- October 30, 2018
Franco provides solutions to fit customer needs, and is always warm and friendly with a big smile on his face. A pleasure to do business with!
Google Review
- October 30, 2018
My salesman Francisco Robledo was a fountain of information when I was checking out his new models!!
Google Review
- October 30, 2018
Great place, friendly staff. Franco is super knowledgeable and funny to boot! Franco was very patient and thorough with helping me with all of my questions. Great experience.
Response from the owner Replied: Happy to know that you had a great experience at our dealership! Thank you for your review, Eric. -Fahad Arshad, General Manager
Google Review
- October 30, 2018
Such an awesome experience I had at Mercedes Benz of Natick. Franco Robledo helped me find the car of my dreams. So thoughtful and patient with me and my kids. Thanks Franco!
Google Review
- October 30, 2018
My sales person Samantha Baptista provided exceptionally good service while shopping for new vehicle .Expertise , friendly and non-pressure approach is her definition.Definitely one I will recommend .
Google Review
- October 30, 2018
Francisco Robledo went above and beyond my expectations. I will definitely send others interested your way.
DealerRater Review
- October 30, 2018
My sales person Samantha Baptista provided exceptionally good service while shopping for new vehicle .Expertise , friendly and non-pressure approach is her definition.Definitely one I will recommend .
DealerRater Review
- October 30, 2018
Hello-We decided to try to broaden our search for a new vehicle and went outside of our area to the Boston hub. We're still undecided about what make/model to go with. But we had a refreshingly good experience with your sales representative, Francisco Robledo. He knows his product,was willing to...
Google Review
- October 29, 2018
I had a great experience working with Samantha Baptista! She was extremely personable and honest. I enjoyed my experience working with her and I would highly recommend her to anyone looking to buy a car coupled with a 5 start experience!
Google Review
- October 28, 2018
We just purchased our 2nd CPO Mercedes from MB Natick. Another 5 Star experience, our Sales Consultant, Francisco Robledo is excellent, honest and good to work with. Highly recommended!
Response from the owner Replied: Thank you for your review Douglas! Glad you had another 5-star experience with us. Best, Fahad Arshad, General Manager
DealerRater Review
- October 28, 2018
Very pleased with my S550 routine service. They additionally identified important preventive work that they took care of Very professional and top notch customer service.
Google Review
- October 27, 2018
Google Review
- October 27, 2018
I went to Mercedes-Benz of Natick for the first time on Thursday to have my car serviced. I bought my car from an independent dealer and just wanted a few things checked out. From the moment I pulled in I was impressed, the superior level of attention and service you receive is like nothing I have...
DealerRater Review
- October 27, 2018
Undivided attention to work and detail of my car! Very happy overall with the experience with the Service Department! Will definitely do Business with this Dealership again for my next Car!
Google Review
- October 25, 2018
Lousy attitudes from all employees besides Mercedes is junk...
Response from the owner Replied: I apologize if you were treated unkindly in our dealership. If you would like to speak with me and discuss this further please feel free to reach out- Farshad@herbchambers.com - I look forward to hearing from you and making this right. Thank you, Fahad Arshad, General Manger
Google Review
- October 24, 2018
As always Fred Romsey was terrific and the service was performed as promised.
Google Review
- October 21, 2018
Great People Great Service! Fred is always super helpful when I come in, everyone treats you great and my most recent visit I upgraded my car and Samantha B was wonderful to work with! She gave me no pressure, answered all my questions and was overall great to work with. Kudos to all at MB Natick!
Google Review
- October 21, 2018
I only buy my cars from Samantha Baptista at Mercedes-Benz of Natick. She makes a pain staking process as easy as it gets. Do yourself a favor if you're in the market for a new Benz or a certified pre owned get in touch with her
Google Review
- October 20, 2018
I was looking and looking at different dealerships and was not able to decide.. talked to Jose he was able to give me a few different options and let me test drive the cars that I was interested in.. long story short a couple days later I drove away with my brand new car.
Google Review
- October 20, 2018
Thank you, Service Director Charles Lahti, for going far above and beyond the norm to see to it that all of my recent repairs and concerns were completed and eleviated to my total satisfaction. You are a true gentleman and I look forward to a great service relationship whenever my car needs your...
Google Review
- October 20, 2018
Excellent customer services. Thank you Mercedes services
Response from the owner Replied: Thank you! -Fahd Arshad, General Manager.
Google Review
- October 20, 2018
Great service as usual. Thorough and pleasant to deal with.
Google Review
- October 19, 2018
Sold me a car and told me it had spring tires. Lets call it what they should low profile tires and after 6 flat tires and another Mercedes Benz dealer stated they should have sold me something to meet my needs since I traveled a lot. When I tried to speak with them, they never responded to any texts...
Google Review
- October 19, 2018
Francisco Robledo was the best and nothing else compared to his service and product knowledge and one of the main reasons we purchase the GLA from Herb Chambers Mercedes Benz of Natick.
Response from the owner Replied: Thank you for your review William. Glad you had a great experience and enjoy working with Francisco. -Fahad Arshad, General Manager
Google Review
- October 15, 2018
Been getting great service for 20 years-I love my Service Manager and my long time mechanic-they are the best-always a pleasure doing business with MB of Natick!!
Google Review
- October 14, 2018
Had the best experience with Moises. He totally knew all the information I asked for and gave me recommendations that definitely worked well for me. 5 of 5 all the way.
Cars.com Review
- October 14, 2018
Very satisfied with my recent experience at MB of Natick Very professional would recommend anyone with a Mercedes to have there car worked on here
Google Review
- October 13, 2018
Franco is knowledgeable, patient and great to work with!
Google Review
- October 13, 2018
I recently purchased a car here with the help of Vito Argote who could not have been more helpful. After a disheartening experience with the management at Mercedes in Hanover (which I attribute to a lack of respect for a female buyer), I trekked to Natick to have a better experience upon a...
Google Review
- October 12, 2018
Response from the owner Replied: Thank you! -Fahad Arshad, General Manager
Google Review
- October 12, 2018
Great Costumer service with Moises!
Response from the owner Replied: Thank you! -Fahad Arshad, General Manager
Google Review
- October 12, 2018
Google Review
- October 12, 2018
Excellent customer services. Thank you Mercedes services
Response from the owner Replied: Thank you! -Fahd Arshad, General Manager.
Google Review
- October 12, 2018
Samantha was very professional and Helpful, would recommend her to friends.
Response from the owner Replied: Thank you for your review Jessica! -Fahad Arshad, General Manager.
Google Review
- October 12, 2018
Moses made my shopping experience fast and easy
Google Review
- October 12, 2018
Starting shopping for a new car. So decided to stop by the natick location and was helped by Moises he gave me all the information I needed. He was a pleasure to work with
Google Review
- October 12, 2018
Jose Wells is absolutely tremendous - wow! What an experience.
Response from the owner Replied: Thank you Anthony! -Fahad Arshad, General Manager.
Google Review
- October 12, 2018
Jose Wells is the best! Great experience.
Google Review
- October 12, 2018
Moses provided great service and expertise on car facts that I was unaware of.
Google Review
- October 12, 2018
Wonderful place with outstanding customer service- would not go anywhere elsePeople worked with: Moises
Response from the owner Replied: Thank you! -Fahad Arshad, General Manager.
Google Review
- October 12, 2018
Jose Wells, in my opinion, should be the highest rated auto professional in MA. Ive never encountered anyone in sales who 100% put the clients need ahead of anything else. Quick service, clear explanation, structured process, and all around flawless experience.
Google Review
- October 12, 2018
Worked Moises in the Mercedes Benz dealer in natick it was the best experience I hade ever buying a car!!! Thank you
Google Review
- October 12, 2018
Francisco Robledo is an amazing salesman and makes purchasing a choice car an easy experience! 5 stars *****
Google Review
- October 12, 2018
Moises did such an amazing job of listening to what I wanted. Will definitely be buying from him again.
Response from the owner Replied: Thank you for your review! Looking forward to helping you again in the future! -Fahad Arshad, General Manager.
Google Review
- October 12, 2018
Jose was able to find me a car I liked with a lot of the extras that I wanted for q great price. Everyone was extremely helpful at the dealership
Google Review
- October 12, 2018
Went in looking for a new car. Was met at the door by Moises he provided great service!! Would recommend him to anyone!!
Google Review
- October 12, 2018
MOISES WAS GREAT VERY PLEASANT TO WORK WITH PROVIDED LOTS OF INFORMATION THAT I NEEDED TO BUY MY NEXT CAR
Response from the owner Replied: Thank you for your review, happy to hear that! Best, Fahad Arshad, General Manager
Google Review
- October 12, 2018
It was a privilege working with Samantha she helped me find exactly what I wanted she made it very easy for me def highly recommend working with her for all future Mercedes or other luxury vehicles
Response from the owner Replied: Shant, thank you for your review. Happy to know that you had a positive experience with us. -Fahad Arshad, General Manager.
Google Review
- October 12, 2018
I went to Mercedes-Benz of Natick and Moises DaSilva delivered me the best customer service I have ever received in the car industry. Especially purchasing a new vehicle, as it can be crucial and time consuming. I was looking to trade in my leased Chrysler 300 for a C Class Mercedes AMG Package and...
Google Review
- October 12, 2018
Awesome car shopping experience with Samantha Baptista. She turned what could have been a grueling experience into a very pleasant one. Sam really is a luxury car guru. Thanks for being so patient! She is exceptionally knowledgeable of the product and so very friendly. Highly recommend this...
Google Review
- October 12, 2018
Great dealership... thanks Samantha Baptista for your time. You answered and clarified the misconceptions on the vehicle. Samantha possesses exceptional salesmanship. A+++ on product knowledge!! Highly recommend the dealership and asking for Samantha Baptista
Google Review
- October 12, 2018
Thank you to Mercedes Benz of Natick and Samantha Baptista for working with me recently. Fantastic salesmanship and professionalism. Highly recommend looking Samantha up on your next visit. Thanks Samantha....
Response from the owner Replied: Jules, thank you for your feedback. We appreciate your business. Best, Fahad Arshad, General Manager.
Google Review
- October 12, 2018
Great experience! Will definitely come back. When you go to Mercedes-Benz of Natick ask for Francisco Robledo.
Response from the owner Replied: Jose, thank you for your feedback! We look forward to your next visit. -Fahad Arshad, General Manager.
Google Review
- October 12, 2018
I have been shopping around for my next vehicle and stopped in @ Mercedes Benz Natick and was greeted by a lovely young lady, Samantha Baptista who made my visit very enjoyable. She was extremely informative and knowledgeable. I had informed her that I was looking around to get information to...
Google Review
- October 12, 2018
Congrats to Mercedes Benz of Natick for always being so professional and courteous. A special thanks to the lovely and very smart Samantha Baptista for her endless patience and friendliness. She made my experience a very smooth and comfortable one. It is apparent Samantha loves her job! To...
Response from the owner Replied: Thank you for such a great review. We appreciate your feedback and kind words about Samantha. Best, Fahad Arshad, General Manager.
Google Review
- October 12, 2018
Kudos to Herb Chambers.. Mercedes Benz of Natick and to the lovely Samantha Baptista for helping me out recently. I was quite surprised with Samanthas knowledge. She is super knowledgeable of her vehicles! Thanks again for your help and planning to see you soon. Definitely recommend looking...
Google Review
- October 12, 2018
I am so impressed with Mercedes of Natick. I was promptly greeted with a warm and welcoming hello from Samantha. She was honest ,transparent and is a true embassador to Herb Chambers and Mercedes. The general manager was just as nice. I never felt pressure and the whole experience was very...
Google Review
- October 12, 2018
I've never had a better experience purchasing a car! My salesman Jose Wells was the best! He did a great job in making the process easy and smooth. Definitely recommend buying a car here!
Google Review
- October 12, 2018
A big thank you to Samantha Baptista for helping me out recently. Samantha was extremely patient with me and addressed all my questions. She put my mind at ease with a few concerns I had. She is super professional and really knows her stuff. Highly recommend the dealership and Samantha. ...
Response from the owner Replied: Thank you for your review and recommendation of Samantha and our dealership. We appreciate your business and feedback! Best, Fahad Arshad, General Manager.
Google Review
- October 12, 2018
Thanks Samantha Baptista and Mercedes Benz of Natick for working with me. Truly an amazing experience.. Great place and fantastic salesmanship by Miss Samantha. Extremely knowledgeable and professional, not to mention beautiful.. Will definitely be going back. Thanks again Samantha!
Response from the owner Replied: Thank you Susan for your review. We appreciate your business and feedback. Best, Fahad Arshad, General Manager.
Google Review
- October 12, 2018
No time wasted and no money lost...at least I feel that way! Thank you Sam for getting me all the information I needed in such a timely manner. You helped me so much and I truly appreciate it!
Google Review
- October 12, 2018
Would like to share my surprisingly pleasant experience with a certain young lady during a recent stop at the dealership. Her name is Samantha Baptista.. thanks Samantha for addressing all my questions. It is apparent that she knows what she is doing. Thanks Samantha for helping me out. It is...
Google Review
- October 12, 2018
Great dealership and fantastic staff, especially Samantha Baptista who assisted me recently with research of a luxury vehicle. I was greeted with a lovely smile and a world of knowledge. Samantha is very knowledgeable about the vehicles.. she answered every question, guided me through every...
Response from the owner Replied: Sean, thank you for taking the time to write this review. Glad you had a 5-star experience with us, and Samantha was able to assist you! -Fahad Arshad, General Manager.
Google Review
- October 12, 2018
Thank you for the great experience I had at Mercedes Benz of Natick. It was great working with Samantha who was extremely knowledgeable and professional. I highly recommend her and this dealership. Look forward to working with you again.
Google Review
- October 12, 2018
The best car buying experience I have ever had. I will never purchase a car any other place. My salesmen was a true 'Gentlemen" and everyone I dealt with was extremely professionally
Response from the owner Replied: Linda, thank you very much for your review. We appreciate your kind words. Best, Fahad Arshad, General Manager.
Google Review
- October 12, 2018
Just want to say thank you so very much to Samantha Baptista at Mercedes Benz of Natick for taking the time to help me out. Thanks for the time, your patience, your knowledge and your understanding. You are truly an asset to your employer. I highly recommend the dealership and Samantha...
Response from the owner Replied: David, thank you for taking the time to review us. Happy to know that you had a great experience with us. Best, Fahad Arshad, General Manager.
DealerRater Review
- October 12, 2018
Everyone I met at the dealership was pleasant and helpful without a great deal of pressure. The car was superbly prepared and delivered and the paperwork was very simple. I would recommend Mercedes of Natick without reservation based upon my recent first experience.
Google Review
- October 11, 2018
Today i was in the mood to buy a luxurious car, originally i wanted a Tesla Model x but Moises really listened to my needs, this guy is an awesome salesman! Will definitely be back!
Google Review
- October 11, 2018
Awesome customer service! Ask for Brandon
Google Review
- October 11, 2018
Jose helped me out and got me a great deal on my new car.!! Thank you!
Google Review
- October 11, 2018
Great service from Moises. Gave me all the information I need!
Google Review
- October 11, 2018
I was looking and looking at different dealerships and was not able to decide.. talked to Jose he was able to give me a few different options and let me test drive the cars that I was interested in.. long story short a couple days later I drove away with my brand new car.
Google Review
- October 11, 2018
I brought a friend here last week and even tho we did not buy a vehicle....the customer service from Jose Wells was 6 stars out of 5!! I will 100% recommend this establishment to everyone that I know.
Google Review
- October 11, 2018
I went in to the dealership looking for a vehicle and Samantha Baptista worked with me. She was very helpful, polite and friendly and gave me alot of information about the vehicles. She had a alot of knowledge about the vehicles and answered all my questions.
Response from the owner Replied: Thank you for your review Maureen. Happy to know that you enjoyed working with Samantha. Best, Fahad Arshad, General Manager.
Google Review
- October 11, 2018
Jose was awesome.. very knowledgeable and professional Ill definitely recommend my family and friends to him
Response from the owner Replied: Thank you Anthony! -Fahad Arshad, General Manager
Google Review
- October 11, 2018
Went in there to look around and ended up with a brand new '19 GLE400 at a great price. The trade in price offered for our 3 yr old ML350 was fair. This time, we decided to lease instead of purchasing. All the staffs were extremely helpful and pleasant to deal with - Cong the manager, Jamie the...
Response from the owner Replied: Thank you for taking the time to review us Sun. We appreciate your feedback and hope you enjoy your new vehicle. Best, Fahad Arshad, General Manager.
Google Review
- October 11, 2018
Salesman Jose Wells helped my wife and I find a great family car. He was very professional and friendly. I will be returning because of him. Thank you Jose Wells!
Google Review
- October 11, 2018
Samantha was awesome in explaining the features of Mercedes during my last visit..with so many options in the luxury car business it was great dealing with an honest rep such as her
Google Review
- October 11, 2018
Had a great experience here!! Moises is a stellar asset to your business! Will refer this location to others! Thank you!
Google Review
- October 11, 2018
Mercedes Benz of Natick is a dealer that I would highly recommend. Their sales and service team is absolutely fantastic. Sam Baptista is a true asset to their team and provides a level of customer service that is truly unparalleled!
Google Review
- October 11, 2018
Today i was in the mood to buy a luxurious car, originally i wanted a Tesla Model x but Moises really listened to my needs, this guy is an awesome salesman! Will definitely be back!
Google Review
- October 11, 2018
Samantha is a true luxury car guru . Her passion for the automotive industry truly shines through in her work. Being a woman walking into a dealership trying to purchase a car is intimidating. When I met Sam I was so surprised to see a woman working in sales and at the same time I was relieved! I...
Google Review
- October 11, 2018
Best car shopping experience ever! I met Samantha (gorgeous and witty) who knew everything about these beautiful cars and so honest to boot! I've never been treated so nicely even though it was pretty obvious I was "just looking." I'll be back!
Google Review
- October 11, 2018
Big shout out to Samantha Baptista for helping me out during a recent visit to the dealership. Thanks Samantha for being so very patient with me. She is highly knowledgeable of the product and its very apparent that she absolutely loves what she is doing. She was courteous, honest and very...
Google Review
- October 11, 2018
Moises DaSilva is an excellent salesman. During my visit, he answered all of my questions and was of tremendous help. He was very knowledgeable with every car we looked at and took his time with me. I would definitely recommend him if youre looking to purchase a Mercedes Benz.
Google Review
- October 11, 2018
I came in yesterday and had a few questions about a car that I was looking to buy. Not only did Jose Wells answer all of my questions....but he talked to me like I was family. I felt like I was being taken care of to the best of his ability! I will deffinitely be back to buy my car and will...
Google Review
- October 11, 2018
If you need help finding that perfect car Jose Wells is the man for the job. He was very patient and professional about what I was looking for in a vehicle. He is amazing! Thank you Jose I love my new car!
Google Review
- October 10, 2018
Well, I was in the "car hunt" and wanted to treat myself, so I stopped by.... I frequent the area and have been to many dealerships..... when I walked I was greeted by a enthusiastic sales man. Moises, was great and his customer service was excellent. Further more he was great at showing me the ins...
Google Review
- October 10, 2018
Great salesmanship by Samantha, I felt she was honest and very knowledgeable about the vehicles that we were looking at. Very personable and friendly.
Google Review
- October 10, 2018
Buying or leasing a new car could be stressful but everyone at Mercedes Benz of Natick just make you feel like you are home . I just leased my 3rd car and i am loving it! My sales person Samantha Baptista was great ! One thing you dont want to feel when u go to a dealership is being pressure, she...
Google Review
- October 10, 2018
I must give praise to Jose Wells. Last week my family and I received the best treatment weve had at a dealership. At no time did we feel pressured or used. Wells heard our needs, patiently worked with us and landed the perfect car. We love. Keep being wonderful! Great work!
Google Review
- October 10, 2018
Moises was great in going over every option on the E300. I will recommend him in the future!!
Google Review
- October 10, 2018
Moises was great and Sarah was lovely. Cong and Moises worked really close to getting me exactly what I wanted. Would definitely go back to buy again and will recommend my friends to them
Google Review
- October 10, 2018
My Name Is Matthew Calio And The Other Day I Had The Great Pleasure Of Being At Your Dealership. Plus To Add The Sales Associate Samantha Baptista Was Truly Exceptional In Every Which Way. When I Am Ready I'm Coming Back To See And Buy From Samantha Baptista.
Google Review
- October 10, 2018
Moises provided great service when I was looking for a new car. Would recommend him to anyone and the this dealersglhip
Google Review
- October 10, 2018
Samantha is a pleasure through the process of purchasing a vehicle. She is knowledgeable and it shows how much she cares about the needs and wants of her customers. Highly recommend asking for Samantha when you looking to purchase your next vehicle.
Google Review
- October 10, 2018
I had the most enjoyable experience while investigating my upcoming purchase. Samantha Baptista was extremely knowledgeable and made me feel quite at ease. I will be sure to deal with her again, once I make my decision!
Google Review
- October 10, 2018
I was in dealership recently shopping around for a pre-owned vehicle and met a young lady by the name of Samantha Baptista who made my experience a great one! I found Samantha to be extremely knowledgeable and professional. Her customer service and knowledge of the product is definitely an A+. ...
Google Review
- October 10, 2018
Outstanding service. Highly recommended. Samantha Baptista is excellent to work with. Very professional.
Google Review
- October 10, 2018
Moises Dasilva at the Mercedes Benz dealer in natick is the best!!! Great service!!
Google Review
- October 10, 2018
I was in the market recently for a new car and had the pleasure of meeting Samantha Baptista who spent countless hours with me. Samantha is very, very kowledgable of the product, super professional and approachable. I must say she is also beautiful.. Thank you Samantha for a wonderful experience...
Response from the owner Replied: Thank you for your feedback Fernanda. Happy to know that your experience with us was a positive one. Best, Fahad Arshad, General Manger.
Google Review
- October 10, 2018
Been shopping for a new car for a while But when I went to the natick dealership and Worked with Moises Dasilva i walked out with a new Mercedes Benz. He provided excellent service and his managers were great as well Thank you!!
Google Review
- October 10, 2018
Im writing this review because I actually had an amazing car experience! My sales representative, Samantha Baptista made the whole process seamless! Helpful, honest, personable.. all assets hard to come by while car shopping..I left with not only a 5 star car, but also a 5 star experience! If you...
Response from the owner Replied: Thank you for your review! Best, Fahad Arshad, General Manager.
Google Review
- October 10, 2018
I had the pleasure to work with Samantha Baptista while I was in search of a new lease upgrade. She was very timely in getting all information and questions answered and was extremely professional! Kudos to Mercedes-Benz of Natick for a great staff!
Google Review
- October 09, 2018
Stoped in at the dealership and worked with Moises Dasilva. He help me and my wife buy a new car he gave us a great experience. Love our new Mercedes!!!
Google Review
- October 09, 2018
Bought a used car from Moises and he made sure I found the right car that fit my life style.
Google Review
- October 09, 2018
My husband and I went into this dealership and I wanted to get a car as we only have one family car. The salesman Jose Wells was really professional and we started joking because our last name was the same! He made us feel at ease and the whole process was painless and enjoyable. I would definitely...
Google Review
- October 09, 2018
Recently stopped by to do some research on new models. Spent some time with Samantha Baptista asking lots of questions. Was really impressed with her professionalism and product knowledge. She knows her stuff , seek her out if youre looking for a new or pre-owned Mercedes A+++ Customer Service!
Google Review
- October 09, 2018
Went to the morecedes Benz dealership in natick Moises was great in giving me all the information I needed. He was very pleasant and knowledgeable. Would recommend anyone to him
Google Review
- October 09, 2018
I like to thank Samantha Baptista for the exceptional service she has provided me with. Professional and polite.
Google Review
- October 09, 2018
Our next Mercedes purchase will be from Moises Da Silva, great salesman and very knowledgeable. Quick and easy purchase.
Google Review
- October 09, 2018
Moises walked me though all my option in buying a new car. He is very knowledgeable and pleasant to work with!!
Google Review
- October 09, 2018
Moises provides great service made my car buying experience quick and easy!! Thank you
Google Review
- October 09, 2018
I had a great experience working with Samantha Baptista! She was extremely personable and honest. I enjoyed my experience working with her and I would highly recommend her to anyone looking to buy a car coupled with a 5 start experience!
Google Review
- October 09, 2018
I just got my first Mercedes here in Natick and Im so glad I came here. Jose Wells my salesman did a great job making sure he got the perfect color combo and was patient in listening to my concerns with leasing. Shahien Shobieri did a great job showing me how to use all of the technology and Im so...
Google Review
- October 09, 2018
I have had a very pleasant experience at Herb Chambers, I have worked with Samantha Baptista and she made the entire process very easy and smooth. I would highly recommend her if you are looking for an honest no pressure experience.
Google Review
- October 09, 2018
I just started my search for the perfect car for my daughter , who really loves the G wagon. I didnt know much about the car until I ran into Samantha Baptista . She is a true luxury car genius and I would not hesitate buying a car from her.
Response from the owner Replied: We appreciate your feedback. Happy to know that Samantha was able to assist you. -Fahad Arshad, General Manager.
Google Review
- October 09, 2018
I only buy my cars from Samantha Baptista at Mercedes-Benz of Natick. She makes a pain staking process as easy as it gets. Do yourself a favor if you're in the market for a new Benz or a certified pre owned get in touch with her
Google Review
- October 09, 2018
I've been to a lot of dearlship and I've talked to a lot of sales man but never have i talked to such knowledgeable individual like Jose wells. I feel fortunate to have encounter him. Thank you so much for helping me pick my new ride! You are absolutely wonderful at what you do and will be back soon...
Response from the owner Replied: Thank you for your review! Glad you enjoyed working with Jose. Best, Fahad Arshad, General Manager.
Google Review
- October 09, 2018
Jose wells is a great salesman he has such a wonderful heart and it's honest when it comes to cars. Thank to him I have the car of my dreams and how to use this amazing technology!!! We need more sales man like him. Great work thank you!!
Google Review
- October 09, 2018
Moises helped me and my wife purchase our first Mercedes. Couldnt be happier with his service and making sure we were comfortable with our purchase.
Google Review
- October 09, 2018
Jose wells help my parents buy a new car and he went above and beyond helping them. He took it as if it was buying a car for himself! His compassion and dedication is admirable. We are thankful that we found him. Not only his experience and passion but also the fact that he could communicate some...
Response from the owner Replied: Thank you for your review and kind words of Jose! We appreciate your business. Best, Fahad Arshad, General Manager.
Google Review
- October 09, 2018
Jose was such a great help to my mother! She wasn't sure what to get but he was able to work with her and help her find something in her price range. Great location and very helpful staff
Response from the owner Replied: Thank you for your review Stephen. We appreciate your feedback. -Fahad Arshad, General Manager.
Google Review
- October 09, 2018
Moises was great provided A+ service
Google Review
- October 09, 2018
The Mercedes Benz dealership in natick are the best. My wife bought a car from Moises hebwas great made sure all of our needs were met. Great experience!!
Response from the owner Replied: Thank you for your review Erick! -Fahad Arshad, General Manager.
Google Review
- October 09, 2018
Went in for car information and the sales associate Moises was great gave me all the information I needed will definitely be buy my next car from him
Google Review
- October 09, 2018
Savannah Silva was the most helpful when I went in for my B Service for my GLE. When I arrived, she mentioned that this would be an extended service and that I should be ready to pick up my car in five to six hours. She had already prepared a loaner for me when I dropped off my vehicle. The best...
Response from the owner Replied: Elyse, thank you very much for your review. Happy to know that you received the 5-star service that you deserve. Best, Fahad Arshad, General Manager.
Google Review
- October 09, 2018
Google Review
- October 09, 2018
Sold me a car and told me it had spring tires. Lets call it what they should low profile tires and after 6 flat tires and another Mercedes Benz dealer stated they should have sold me something to meet my needs since I traveled a lot. When I tried to speak with them, they never responded to any texts...
Google Review
- October 03, 2018
Thank you, Service Director Charles Lahti, for going far above and beyond the norm to see to it that all of my recent repairs and concerns were completed and eleviated to my total satisfaction. You are a true gentleman and I look forward to a great service relationship whenever my car needs your...
DealerRater Review
- September 25, 2018
Just because I Wasnt buying a New Mercedes at Mercedes of Natick doesnt mean they treated me any less Important than if I had! Great experience with both Vito (my sales representative), and Cong (Sales manager) both went out of their way to make the sale happen. And Shahien made the delivery a...
Edmunds.com - Service Review
- September 23, 2018
I don't know of anyone that enjoys taking their car in for service of any kind. But, Mercedes Benz of Natick makes every aspect of having to do so the least painful. Their on-line scheduling is so simple, Leo greeted me the minute I drove into the garage. They have a loaner ready and waiting or...
Google Review
- September 21, 2018
changed my tired while ago, still under warranty though, and tired has bubbles on them, and sales person said its under warranty and i have to pay half of which is 140$ for a single tire.They do nothing but rip people off
Response from the owner Replied: I apologize that you feel this way. If you would like to discuss this further with me please feel free to email me- Farshad@herbchambers.com. Thank you, Fahad Arshad, General Manager
DealerRater Review
- September 19, 2018
I recently purchased a new Mercedes Benz GLC300 4-Matic. The vehicle was delivered to me in a very professional manner. This is the third car I have purchased from Mercedes of Natick over the last several years. I would highly recommend this Dealership.
Cars.com Review
- September 14, 2018
Found them on CarGurus and Cars.com. Got back to me almost immediately. Very good price and came down enough to allow me to fly to Boston to pick the car up. Met me at the Express bus drop off and allowed me to test drive car back to dealership. Finalized deal, got checked out with all car...
DealerRater Review
- September 14, 2018
From start to finish, my buying experience was great. Fast, friendly, knowledgeable and transparent. The dealership itself is also pristine with many vehicles to choose from.
DealerRater Review
- September 14, 2018
Got the car I wanted at an excellent price. Whole deal was done via phone and internet. Price was low enough to take savings and fly to Boston to pick up the vehicle. Met me at Express Bus drop off and I was able to test drive the car back to the dealership. Paid for the vehicle and got checked...
Google Review
- September 12, 2018
Response from the owner Replied: Martin, thank you for your feedback If there is anything you would like to discuss with me regarding your 3-star experience please feel free to email me at your earliest convenience- Fahad Arshad, General Manager, Farshad@herbchambers.com. Thank you.
Yelp Review
- September 11, 2018
Recently I had trouble with a tire. I called from the highway and spoke to Charles. He couldn't have been more accommodating! I was a little concerned I may not make it there with the condition of the tire but Charles assured me if there were any other problems they would come and get me and the...
Google Review
- September 10, 2018
After some disappointments and failures, MB of Natick has made the effort required to do the work satisfactorily. I will be going back for further service and as long as the shop foreman is the only tech who works on my car, I feel confident that I'll be satisfied.The service director, Charlie, is...
Google Review
- September 10, 2018
THE MOST INCOMPETENT, IGNORANT, UNINFORMED, UNCARING Mercedes-Benz service department I've ever had the displeasure of using. If they don't make right what they blatantly screwed up IMMEDIATELY, I'll go into complete detail of my horrible service experience.
Google Review
- September 09, 2018
Great cars. Many things are top notch. However, they try to upsell you on half a dozen after market options. It detracts from the sales experience. Also, internal communication is not great. Was told 2 days before I bought the car I wanted that it had been sold. In actuality, it hadn't even been...
Response from the owner Replied: Thomas, I apologize for your less than satisfying experience. I will certainly take your feedback into consideration when consulting with my team. If there is anything I can do please email me- Farshad@herbchambers.com. I look forward to hearing from you. Best, Fahad Arshad, General Manager.
Yelp Review
- September 09, 2018
After some disappointments and failures, MB of Natick has made the effort required to do the work satisfactorily. I will be going back for further service and as long as the shop foreman is the only tech who works on my car, I feel confident that I'll be satisfied.The service director, Charlie, is...
Herb C. Replied: Steve, I am very sorry you feel this way and I apologize for what happened. I have alerted the General Manager of this and ask that you please email Fahad at your earliest convenience as he will do everything to make this right. Thank you.
Google Review
- September 07, 2018
Very disappointed with service. I called to verify (with a stock number) a car was available, I was told it would be ready in a week, got a call back later saying it was ready. Before going to my appointment, I called to confirm the car was ready and was reassured it was available and would be...
Response from the owner Replied: I am sorry to learn of this experience you had with us. Something like this should never happen. I would like to speak with you about this and see if there is anything I can do for you. Please feel free to email me- Farshad@herbchambers.com. Thank you, Fahad Arshad, General Manager.
Cars.com Review
- September 07, 2018
Personnel explained all my options up front and notified me very quickly as to the repair options and length of time required. I was given the option of a courtesy vehicle and was notified when the repair was complete, just short of the projected repair time. Recommend this service department for...
Cars.com Review
- September 06, 2018
I wanted to take a moment to recognize Brian Breidgam and Suzanne Daniels for their professionalism during my recent car service experience. Both Brian and Suzanne provided excellent service, attention to detail, and truly understanding my needs. I always prefer the Natick location for any...
DealerRater Review
- September 05, 2018
Great place to buy a car! My wife and I were looking for a used GLK350. The Sales team, David Shobeiri, and Manny Sheikh were outstanding. David was animated, excited and genuinely enthusiastic about Mercedes. Manny was professional, and great to do business with. Shahien worked with us for car...
Edmunds.com - Sales Review
- September 05, 2018
Great place to buy a car! My wife and I were looking for a used GLK350. The Sales team, David Shobeiri, and Manny Sheikh were outstanding. David was animated, excited and genuinely enthusiastic about Mercedes. Manny was professional, and great to do business with. Shahien worked with us for car...
Cars.com Review
- September 04, 2018
I keep going back to Mercedes Benz of Natick because of the excellent service as usual! Brian, Suzanne and Steve Boston are a real pleasure to work with. Keep up the good work!
Google Review
- September 04, 2018
Fantastic service
Google Review
- September 01, 2018
I recommend, excellent customer services!!
Google Review
- August 30, 2018
Google Review
- August 30, 2018
I recommend, excellent customer services!!
Google Review
- August 28, 2018
I usually dont write reviews, but I had to do this one.I received an unparallel service from my sales person Mr. David Shobeiri.He was extremely helpful and patient. He spent a lot of time to find a color combination that I liked. We had multiple test drives, there was never any pressure, and he...
Google Review
- August 27, 2018
The finance guy/business manager Zine is as snakey as they come. I would have left a 1 star review if other people within the business didn't put forth their best efforts to fix a myriad of mistakes, but the bottom line is that the one individual turned a purchase experience, which should have been...
Response from the owner Replied: I sincerely apologize that you had an unsatisfying experience with us. I would like the opportunity to learn more about this situation if you wouldn't mind reach out- Farshad@herbchambers.com. Thank you, Fahad Arshad, General Manager.
Google Review
- August 22, 2018
I worked with Vladimir Lavrishin and Jan to purchase a Rav4 LXE after buying another non/Toyota luxury vehicle with Boch six weeks ago that didnt fit my needs and i wasnt happy. I lost money in the process which I knew would happen but Vladimir and Jan made the process so easy worked hard to give...
Cars.com Review
- August 22, 2018
Very professional, knowledgeable, and courteous staff. Exceptional service with a smile. The best dealership experience in car buying. The whole team especially David and Shahein Shobeiri at Mercedes-Benz of Natick were AWESOME! Definitely recommending my family and friends.
DealerRater Review
- August 22, 2018
Spent several days looking for a fair priced E300 series and should have come here first! Delighted with my experience with Samantha. She found the right car for me at a fair price. This is the smartest car Ive ever had and the technology was intimidating, but she walked me through all of it and I...
Google Review
- August 20, 2018
Google Review
- August 19, 2018
Response from the owner Replied: Martin, thank you for your feedback If there is anything you would like to discuss with me regarding your 3-star experience please feel free to email me at your earliest convenience- Fahad Arshad, General Manager, Farshad@herbchambers.com. Thank you.
Google Review
- August 15, 2018
I worked with Vladimir Lavrishin and Jan to purchase a Rav4 LXE after buying another non/Toyota luxury vehicle with Boch six weeks ago that didnt fit my needs and i wasnt happy. I lost money in the process which I knew would happen but Vladimir and Jan made the process so easy worked hard to give...
Google Review
- August 15, 2018
Worked with Vito at Mercedes-Benz of Natick. Knowledgeable and friendly. We reviewed the new features of the car until I felt comfortable with the new vehicle. Great experience!
Google Review
- August 14, 2018
I worked with Francisco Robledo who was extremely knowledgeable, responsive and helpful. Based on what I was looking for, Francisco showed me a preowned 2016 400CLS that I hadn't even considered. It ended up being a great fit and am very happy with the car and the service received.
Edmunds.com - Service Review
- August 14, 2018
Thank you to all the service folks at Mercedes Benz of Natick. They did an outstanding job!
Google Review
- August 14, 2018
I leased my new Mercedes E-class at Mercedes Benz of Natick and my salesperson was outstanding ! Katie Confalone was extremely professional and assisted me throughout the entire process. All the other employees were very helpful and I am very grateful for our interaction. I highly recommend...
Edmunds.com - Service Review
- August 13, 2018
Everything was done well.
Google Review
- August 13, 2018
Google Review
- August 12, 2018
The professionalism and amenities at Mercedes Benz of Natick are exceptional! Fred Romsey, my usual Service Advisor is the best!
Response from the owner Replied: Thank you so much for taking the time to share your experience, Paul! Best, Brad Craig, General Manager
Google Review
- August 11, 2018
Google Review
- August 11, 2018
Cameron Wilmot went over and above anyone has in the past. The experience was excellent.
DealerRater Review
- August 11, 2018
I have done business with Mercedes of Natick for well over a decade, a faithful customer that keeps coming back. Nice facility, knowledgeable staff. Treated like family Service advisor Suzanne Daniels has been my go to person. She is a great communicator, extremely easy and helpful to do business...
Cars.com Review
- August 10, 2018
Great Experience at Mercedes Benz of Natick! Easy, friendly and no hard selling...was just focused on making it a great experience. The whole process was less than an hour...and that included a test drive! Looking forward to a long term relationship.
Google Review
- August 10, 2018
Had an excellent time buying a pre-owned vehicle from here. Was given all the proper documents with the pre-owned car, and was given a price quote before I arrived. Highly recommend coming here for used and new car buying!
Edmunds.com - Service Review
- August 10, 2018
I have been doing business with this dealership, formerly Foreign Motors, since I brought my first (grey-market) Mercedes over from Germany in 1968, and have had many Mercedes bought and serviced there. Also a couple of BMW's when they carried both makes. I also have a Mercedes that is serviced in...
DealerRater Review
- August 10, 2018
I have been doing business with this dealership, formerly Foreign Motors, since I brought my first (grey-market) Mercedes over from Germany in 1968, and have had many Mercedes bought and serviced there. Also a couple of BMW's when they carried both makes. I also have a Mercedes that is serviced in...
Yelp Review
- August 10, 2018
Super clean dealership. Friendly and nice selection of vehicles! Came here to compare MB with a few other brands and was pleasantly surprised by my experience!
Edmunds.com - Sales Review
- August 10, 2018
Had a great time buying a pre-owned car at this dealership. It was smooth and easy. Got a quote online first, came in, saw the carfax and all the information needed to go with the car. Would highly recommend coming here for a similar experience!
DealerRater Review
- August 09, 2018
Suzzanne is a jewel. Wish she would work for my company. Same for Fred Romsey. They get the job done correctly, the first time. Great product knowledge.
DealerRater Review
- August 08, 2018
Professional sales advisor, Steve Boston and professional service advisor Fred Romsey are the reason that I have been "married" to Mercedes-Benz of Natick for more than 20 years. The buying experience is a pleasure and the service is flawless.
Edmunds.com - Sales Review
- August 07, 2018
So impressed with this dealership. The sales process was easy, friendly, and smooth. Highly recommend coming here for a new MB and continuing with the service department.
DealerRater Review
- August 07, 2018
I went to MB of Natick and I could not be more pleased with the staff that I dealt with - especially Moises DaSilva - I had contacted the dealer via the web and Moises was prompt in getting back to me. The communication was really outstanding. I ended up purchasing the car. Thank you
Google Review
- August 07, 2018
Fred Romsey is exceptional! Hes managed service for our Mercedes for years. Hes knowledgeable, courteous, always sees to it that the work gets done! Our family lives Fred.
Google Review
- August 06, 2018
I purchased a CLA from David Shobeiri, great experience, love my car!!
Google Review
- August 06, 2018
First sales person that greeted me with a smile and asked me what I came to accomplish David shoberi was amazing listened to all my needs and pointed me to car that worked perfectly for me!!
Google Review
- August 06, 2018
I went into MB of Natick after being at three other Mercedes stores, by far the best sales person I met out of the four stores was David Shoberry, recommend him to anyone that is looking for a Mercedes!!
Google Review
- August 06, 2018
Quick in and out service department. Very weel run, efficient organization makes it a pleasure to do business with MBZ of Natick
DealerRater Review
- August 06, 2018
Brian Kelly is the best service manager in the the industry. Brian is the reason we buy and service our Mercedes at Herb Cambers in Natick. Thank you Brian.
Yelp Review
- August 06, 2018
David Shobeiri was amazing! From when I first walked in I was treated like a VIP. After the sale David did not forget about me but instead made sure I was comfortable with my new vehicle and let me know the process for future service. I will definitely be buying my next vehicle from David and I...
Google Review
- August 05, 2018
I purchased my Mercedes with David Shobeiri, and I am very happy with my purchase, and David also helps me when I need service he is someone That cares beyond the sale!!
Google Review
- August 05, 2018
David Shobeiri I highly recommend, he was the only sales rep that I visited during my car shopping process that followed up with me, and replied promptly when I left message with questions. I would highly recommend MB of Natick & David Shobeiri !!
Google Review
- August 05, 2018
I went to MB of Natick to cross out Mercedes as an option as my girlfriend made me, I was initially totally against the Mercedes, but after I met David Shobeiri he totally changed my mind about the brand that is what I call an amazing salesman, he should me all the benefits and a car that suited me...
Google Review
- August 05, 2018
Excellent experience. All the team was very kind and eager to serve me in the best way possible.
Google Review
- August 05, 2018
I usually dont write reviews, but I had to do this one.I received an unparallel service from my sales person Mr. David Shobeiri.He was extremely helpful and patient. He spent a lot of time to find a color combination that I liked. We had multiple test drives, there was never any pressure, and he...
DealerRater Review
- August 05, 2018
After I got my new car, Shahien Shobeiri spent a lot of time to show me all the features of the car. He even helped me download all apps for Mercedes and went through every feature of the car. I knew I bough the right car from the right dealer and he put a stamp on it.
Yelp Review
- August 05, 2018
This dealership is a joke! My husband wanted to look at a truck this dealership had. The truck was a trade in, so that's why they had it. I wanted to test drive the truck because my husband wants to make sure I am comfortable driving it in the event he wants to use our other car. The salesman looks...
Herb C. Replied: I'm sorry to hear about this experience. We understand that all vehicles are for both men and women so I apologize if the comment came off wrong, our intention is not to offend anyone by any means. Again, my apologies.
Google Review
- August 05, 2018
I went in and was looking a few different brands all in one day, and was rushed out of a few stores because I told them I wasnt ready to purchase a car, but when I went to Mercedes Benz of Natick I met David Shobeiri who took his time and listened to all my wants and needs, and though I did not buy...
Google Review
- August 04, 2018
I went in to look at Mercedes and I was greeted almost immediatly by David Shobeiri, they did not have the exact car I wanted in stock, so David suggested ordering my exact car instead of trying to push me into a car they have, and he followed up throughout my ordering process to give me updates!!...
Google Review
- August 04, 2018
Great store and best salesmanship from David Shoberi. If you want to buy a vehicle with minimal hassle/bs he is the guy. He will help you find the right car for you and get you the deal in good time or if you already know what you want its easier and faster
Cars.com Review
- August 04, 2018
David is my go-to guy when it comes to Mercedes. Always goes above and beyond to take care of me. I’ve purchased all of mine from him, I wouldn’t see anyone else.
DealerRater Review
- August 04, 2018
Everyone was very helpful. Detailing on car was not perfect but they were trying to meet our time line which they did meet. The car has a slight cigarette odor and the ashtray had ash film. Caroline was very helpful with educating us to all new features in the car.
Google Review
- August 02, 2018
After what was a bit of a slow start getting anything accomplished while trying to buy my car off lease, (think over two months of back and forth), I finally got partenered with salesperson Steve Boston. Mr. Boston went above and beyond to make my purchase experience organized and efficient. My car...
Google Review
- August 01, 2018
Google Review
- August 01, 2018
EXCELLENT SERVICE ON MY MERCEDES C300. EVERYTHING WAS DONE AS IT WAS SUPPOSE TO BE. THE CAR IS PERFORMING MUCH BETTER. THEY WERE VERY ACCOMODATING TO OUR NEEDS. THANK YOU ALL VERY MUCH. WE REALLY APPRECIATE IT. GREAT JOB -WELL DONE!
Google Review
- July 31, 2018
Google Review
- July 31, 2018
Just recently purchased a vehicle from this dealership from salesman Moses Dasilva. He was extremely helpful, personable and made me feel confident in my purchase!
Edmunds.com - Service Review
- July 30, 2018
I am very satisfied with the service provided for me at the dealership. Any question I had regarding my new vehicle were answered swiftly. I appreciate the fast delivery of my new vehicle.
Edmunds.com - Sales Review
- July 29, 2018
Katie was wonderful. She was very attentive, dedicated and did an excellent job since the beginning. I really appreciated everything before and after we got the car. Thank you Mercedes-Benz of Natick and thank you Katie.
Google Review
- July 29, 2018
DealerRater Review
- July 29, 2018
Katie was wonderful. She was very attentive, dedicated and did an excellent job since the beginning. I really appreciated everything before and after we got the car. Thank you Mercedes-Benz of Natick and thank you Katie.
Google Review
- July 27, 2018
Mercedes benz of natick is by far the best place to buy a car. While I have never bought one there my experience while looking was top-shelf. Katie, the sales women I spoke with, was extremely knowledgeable about the cars and had the cutest shoes. When I can finally afford the car of my dreams I...
Google Review
- July 27, 2018
I purchased my new E400 4 Matic just a few weeks ago and I love it. This was my first experience at the Natick dealership, and I was very impressed with everyone I had contact with. I previously lived in the North Shore for almost 20 years, so I was very familiar with the two dealerships there for...
Google Review
- July 27, 2018
Worked with Katie. She was very helpful and has followed up with me to see how I am doing. Great experience.
Google Review
- July 27, 2018
I had a great experience with Katie Confalone. She was personable and very kind throughout the whole process.
Google Review
- July 26, 2018
After the B Service I notice that engine responsiveness and throttle response have improved. In addition the red light which indicates the stiffness of the suspension does no longer illuminate on its own. I am happy with the service provided by staff on my S500 and will call on them again.
Edmunds.com - Service Review
- July 26, 2018
came in for an unscheduled service. Work was done quickly and got a ride home. exceptional service!
DealerRater Review
- July 25, 2018
The dealership, from the folks that greet you to the service associates and the sales people, are collectively professional, courteous and knowledgeable. It is very well organized and the process is seamless and they get you in and out quickly. The loaners are always clean and in most cases brand...
Yelp Review
- July 24, 2018
Mercedes-Benz of Natick is a must! The facility is clean, the staff is always very friendly and accommodating (they have great snacks and beverages in the waiting area) and it's dog friendly! I must rave about the Service Department. No matter what my need is, they are always eager to get me right...
Google Review
- July 23, 2018
Yelp Review
- July 23, 2018
Recently purchased a Mercedes GLS450 and the experience here was great! We worked with Gary Fine and Cong Truong and they were both amazing! Great price, very responsive and easy to work with. We will definitely be back to this dealership when we need our next car!
Google Review
- July 22, 2018
Mercedes Benz dealer.
Google Review
- July 21, 2018
Google Review
- July 21, 2018
Exceptional service as always. Met all expectations. On time, friendly. Plus cleaned car.
Google Review
- July 21, 2018
DealerRater Review
- July 20, 2018
Thanks for all the great guidance in my planning for the purchase of our next family car. I have to admit that going into it my wife and I had a lot of questions and you definitely guided us perfectly. 100% recommend Moises DaSilva.
Edmunds.com - Service Review
- July 19, 2018
Service Advisor Cameron Wilmot went all out I have been coming there for nearly 5 years since I purchased the car at your dealership. I was never pleased with any one of the previous service advisors. I was very happy I finally got a service advisorand who knows what he is doing and wants to take...
Google Review
- July 19, 2018
Google Review
- July 17, 2018
Google Review
- July 17, 2018
DealerRater Review
- July 16, 2018
I've been buying and servicing cars at this dealer for over 5 years, this E-class Mercedez is my 3rd car here. The process is always smooth and comfortable.
Google Review
- July 15, 2018
Google Review
- July 14, 2018
I have always been impressed with how efficient ,friendly and thouroughly professional theMerecedes staff has been and especially Fred Ramsey, Jr. Mr Ramsey always makes sure his customers cars are treated as if it was his own family car. He makes sure you know what and why a service needs to be...
Cars.com Review
- July 12, 2018
Annual service performed; no problems and vehicle was ready when promised.
Yelp Review
- July 11, 2018
This dealership is by far the worst dealership I've ever encountered in my entire car buying life. I have leased/bought some high end vehicles(BMW), but this dealership is by far the worst dealership. They're customer service is horrible. I had contacted this dealership in purchasing a certified pre...
Herb C. Replied: I regret to learn of your experience with us, Danny. I apologize for the inconvenience this caused you. I have alerted the general manager of your situation. Thank you for your feedback.
Cars.com Review
- July 10, 2018
outstanding in every respect. This survey, however, quite ambiguous (see above under "title"
Google Review
- July 08, 2018
Google Review
- July 08, 2018
Google Review
- July 08, 2018
The experience I had at the Mercedes-Benz in Natick was near flawless. My sales consultant Moises Da Silva was excellent and professional. His knowledge and quick action got me out of this messy totaled car issue into a very nice new car. Cong his manager was great assistance as well and between...
Google Review
- July 06, 2018
DealerRater Review
- July 05, 2018
Overall very good experience without Drama Quick and easy transaction to buy car from this dealership, this would be our 6th S class from this deal ship.
Google Review
- July 04, 2018
DealerRater Review
- July 04, 2018
My review is strictly about the service I received on 6/28 and 6/29. Savannah is the only reason why Im going to rate the experience a 10 out of 10. I also rate the work done as excellent.
Google Review
- July 03, 2018
Google Review
- July 03, 2018
Fred Romsey and those with whom he works are a cut above special!
Response from the owner Replied: Thank you for your review Richard. -Fahad Arshad, General Manager.
Google Review
- July 02, 2018
DealerRater Review
- July 02, 2018
As always, Fred handled my warranty service with class and efficiency. Even though the service was no charge, he returned the car cleaned and vacuumed. Fred is the reason I bought my 2018 S Class at Mercedes-Benz of Natick.
Cars.com Review
- June 25, 2018
My salesman Bill Glassman from Mercedes-Benz of Natick was really amazing! He was very attentive, help me get into exactly the vehicle I was looking for and made the process very easy! I would recommend this dealership and Bill to everyone!
DealerRater Review
- June 24, 2018
What made my experience exceptional was the way the team handled the problem of not having the tire I needed in stock. They made the determination quickly and gave me a loaner to get me on my way.
Mercedes-Benz of Natick Replied: Thank you for your feedback. Happy to know that we were able to make the problem a little less stressful. -Brad Craig, General Manager.
Google Review
- June 23, 2018
Cars.com Review
- June 21, 2018
Excellent experience when I bought my new E 400. The salesman was attentive and anticipated what I was truly planning to buy. I went there fr one particular car and got what I wanted.
Business Owner Replied: Thank you for taking the time to review. -Fahad Arshad, General Manager.
Google Review
- June 21, 2018
Google Review
- June 19, 2018
Google Review
- June 18, 2018
Google Review
- June 15, 2018
I believe that Mercedes Benz of Natick strives to be the best in the business. The staff is always eager to help. Keep up the great work!Ray
Response from the owner Replied: Thank you for your review Raymond! -Brad Craig, General Manager.
DealerRater Review
- June 15, 2018
They stepped up and redid a recall that was done a few years back. The tail light recall was done a while back but failed again this past week. They took the car in and provided me with a loaner and did the repairs free of charge.
Mercedes-Benz of Natick Replied: Thank you for providing us with your feedback. Glad we were able to repair the tail light. -Brad Craig, General Manager.
DealerRater Review
- June 14, 2018
Very good experience on 6/12/18. No problems and good service. Everyone went out of their way to make a handicap person feel comfortable. Service advisor was extremely helpful and kept me informed.
Mercedes-Benz of Natick Replied: Happy to know that you had a positive experience with us! -Brad Craig, General Manager.
DealerRater Review
- June 14, 2018
Excellent service provided at Service Appointment on Tuesday, 06/12/18. Visited Sales Department on 06/12/18 since we are planning to purchase a new vehicle within the next six months.
Mercedes-Benz of Natick Replied: Thank you for your review. Glad you had a good service appointment and we look forward to assisting you when you are ready to buy! -Brad Craig, General Manager.
Google Review
- June 13, 2018
Staff wasnt very knowledgeable when I visited last, hope its changed.
DealerRater Review
- June 09, 2018
Kept me informed stayed on time got a very nice loaner the waiting room is very comfortable and well stocked I will definitely return for future work
Mercedes-Benz of Natick Replied: Thank you for your feedback. Glad you enjoyed your visit with us, we look forward to assisting you in the future! -Brad Craig, General Manager.
DealerRater Review
- June 09, 2018
As always a pleasant experience. No issues at all. Job well done. Fast, efficient a well run dealership with staff who are pleasant and caring.
Mercedes-Benz of Natick Replied: Thanks for giving us your feedback! Glad you had a positive service visit with us! -Brad Craig, General Manager.
Google Review
- June 08, 2018
DealerRater Review
- June 08, 2018
Outstanding Service Advisor, Fred Romsey, Always goes into necessary detail, always make the time to explain what needs to be done. again Excellent Service Advisor
Mercedes-Benz of Natick Replied: Thank you for your review and compliments to Fred, he will be happy to read this. -Brad Craig, General Manager.
DealerRater Review
- June 08, 2018
I arrived at the dealership unsure of what the issue was where I was met with a pleasant salesman named Bill. I was having an issue with my keyfob he instantly stopped what he was doing and tried his best to help me out. Hoping it was a battery he even walked with me to my car to make sure the...
Mercedes-Benz of Natick Replied: Thank you for such a great review. I am so happy to hear that you enjoyed working with our team. We always want our customers to feel like family from the second they walk through our doors, glad that is how you felt! We hope for many years of servicing you! Best, Brad Craig, General Manager.
Edmunds.com - Sales Review
- June 07, 2018
Thanks for making my birthday amazing! Love my new convertible! B was great to work with- even drive to Maine to get my new car!
Google Review
- June 05, 2018
I have been a customer since 2001 , they have always been pleasant, professional and it is one of the reasons I travel an hour to get my cars serviced. Requests have been made to me to use a closer Mercedes-Benz dealership that would save me half the driving time. But I prefer a personal feel and a...
Response from the owner Replied: Thank you for your review Janet, and for being such a great customer over the years! We always want our customers to feel like family- that is exactly what we strive for! See you at your next visit! Best, Brad Craig, General Manager.
Google Review
- June 05, 2018
An effortless transaction purchasing and trading in my car. Francisco Robledo and John Ziden were wonderful!!!!
Response from the owner Replied: Thank you for your review. I am pleased to know that your experience with us was a positive, hassle-free one! -Brad Craig, General Manager.
Cars.com Review
- June 05, 2018
Service at MB of Natick is always terrific! Fred Romsey has always been a joy to work with. There isn't any problems with him and the service center. Dmitri in the body shop also did a great job.
Business Owner Replied: Thank you for your review. Happy to know that you enjoy working with Fred and Dimitri. Best, Brad Craig, General Manager.
Google Review
- June 05, 2018
Charles is just great. Thats all.
Response from the owner Replied: Thank you for the review Dale! -Brad Craig, General Manager.
Cars.com Review
- June 05, 2018
Excellent job considering it was a drop off service and no notification by me.
Business Owner Replied: Glad you had a great experience with us! -Brad Craig, General Manager.
Google Review
- June 05, 2018
Moses really went above and beyond with helping me during my car search
Response from the owner Replied: Happy to know that Moses went above and beyond for you! Thank you for your review- Brad Craig, General Manager.
DealerRater Review
- June 05, 2018
Perfect as usual. Friendly, great loaner, done timely. I think it is silly to require a minimum of 25 words. You should change this. People are busy
DealerRater Review
- June 05, 2018
We Like Mercedes a lot This is our 5th all bought used with 30000 plus miles The choice of quality ex lease cars at Natick was a factor as was the trade in value on our 99 e320 Wagon in addition to the 1.99 % financing The GLK was delivered to Newport RI in immaculate condition
Mercedes-Benz of Natick Replied: Thank you for your review. Glad you are happy with your experience with us and your GLK! Happy miles! -Brad Craig, General Manager.
DealerRater Review
- June 05, 2018
Always receive great service with a thorough explanation of what is needed. Never feel like they are looking to do unnecessary repairs. Loaners always available with an appointment. 100,000 miles and still going strong!
Mercedes-Benz of Natick Replied: Glad you are happy with the services provided to you! -Brad Craig, General Manager.
DealerRater Review
- June 05, 2018
The employees (David and crew) made buying my new Mercedes easy and fun. The entire process was seamless and I would definitely recommend this dealership.
Mercedes-Benz of Natick Replied: Thank you for your recommendation. Glad our team made your car buying experience a positive one! -Brad Craig, General Manager.
Google Review
- June 05, 2018
Gary was a great sales person. He heard what we wanted and accommodated our requests.
Response from the owner Replied: Happy to hear that Barbara! Thank you for your rating. Best, Brad Craig, General Manager.
DealerRater Review
- June 04, 2018
Normally I don't like cars salesman but Moises was so helpful and insightful with my shopping experience, when my lease is up I will definitely be going back to him.
Mercedes-Benz of Natick Replied: Happy to know that you enjoyed working with Moises! We look forward to your next visit! -Brad Craig, General Manager.
Edmunds.com - Sales Review
- June 04, 2018
Normally I don't like cars salesman but Moises was so helpful and insightful with my shopping experience, when my lease is up I will definitely be going back to him.
Google Review
- June 02, 2018
Great sale team! Best experience !
Response from the owner Replied: Thank you for your review!
DealerRater Review
- May 27, 2018
Gary is a terrific sales person and truly values the customer. Throughout the entire process he was a fun, charismatic, member of the dealership and made the car buying experience incredibly painless. I would recommend anyone buying from Mercedes in Natick to go straight to Gary Fine.
eliza.doherty Replied: Thank you for your review and compliments to Gary. I'll be sure to pass this along to him. Glad you had such a positive experience with us. Best, Brad Craig, General Manager.
DealerRater Review
- May 27, 2018
I recently purchased a C300 from Mercedes-Benz of Natick and it was so easy. Gary Fine understood exactly what I was looking for and quickly found a car that met my needs. Gary and everyone that I dealt with at the dealership were friendly, helpful and easy to do business with. I would highly...
eliza.doherty Replied: Thank you for your review and recommendation. Happy to know that Gary and our team made your experience with us a positive one! Best, Brad Craig, General Manager.
DealerRater Review
- May 26, 2018
I am very satisfied with my recent experience at MB of Natick. Jose Wells was acceptionally professional, knowledgeable, helpful and dedicated towards helping me with my first MB vehicle. It was a pleasure working with Jose, and I would highly recommend his expertise to others. I couldnt be happier...
eliza.doherty Replied: Happy to know that you had a great overall experience with us and Jose! We wish you many happy miles in your first MB! -Brad Craig, General Manager.
Google Review
- May 23, 2018
From the start of my search for a new vehicle to the final "lesson" on all the wonderful perks I have been thrilled with the service and attentiveness I received from Moises. My first Mercedes Benz will not be my last.
Response from the owner Replied: Happy to hear that Jill! Glad you had such a great experience with us getting your first Mercedes Benz, we hope to assist you with your next!! Best, Brad Craig, General Manager.
Cars.com Review
- May 23, 2018
I liked the sales person . Very positive and active. Always ready to help us. I will send my friends to him. His name is David(Hamid)
Business Owner Replied: Thank you for your review and recommendation. Happy to know that you enjoyed working with us- Brad Craig, General Manager.
Google Review
- May 22, 2018
DealerRater Review
- May 21, 2018
From beginning to end; easily booked an appt, shorter than expected wait time, comfortable waiting area, car repaired, washed/vacuumed upon completion. Exceptional service. Would recommend this dealership.
eliza.doherty Replied: Glad you had such a positive experience with us and got to enjoy our waiting area while your car was being serviced. Hope to service you again in the future. Best, Brad Craig, General Manager.
Google Review
- May 20, 2018
Great sale team! Best experience !
Response from the owner Replied: Thank you for your review!
Google Review
- May 19, 2018
The salesperson who assisted me was Francisco Robledo and the manager who I made initial contact with was John Ziedens. Both were very professional and courteous. Francisco provided great service by staying in contact with me throughout the process and answering my queries promptly and...
Response from the owner Replied: Thank you for your feedback. Happy to know that you enjoyed working with us and we were able to provide you with the 5-star service that you deserve! Best, Brad Craig, General Manager.
Cars.com Review
- May 17, 2018
We have looked at many ML and GL SUVs even drove all the way from NH to test drive a ML 550 and the ad miles are much less than real miles. Ad said 28,120 and actual was 39,000. They eventually put a picture of the dash but never changed the ad. Very SLEEZY. Almost all the SUVs are listed this...
Business Owner Replied: Thank you for your feedback. I apologize for the ad being incorrect- we will update our inventory. That is never something we are doing on purpose, I will speak with my team.
Google Review
- May 17, 2018
I took my car in for a service recently and spent over $2000 on various things. I have also been a 5 year customer that has spent well over $10,000 in services to the car. They ended up damaging the digital LED screens during the service. When I pointed this out the only response I got was the...
Response from the owner Replied: Sharif- thank you for your feedback, I apologize for this unfortunate circumstance. However, we did in fact do everything we could to try and get this problem fixed for you. We explained to you that over the years the LCD (liquid crystal display) can begin to fade, and cause the missing portions of numbers on your radio display. We sincerely apologize that this repair cannot be covered, but it simply is just something that occurs after years of use. The damaged areas of both screens were not caused by anything external. Our General Manager, Brad Craig, was in contact with you during the entire time of trying to get to the bottom of this, and get the work covered for you. I am sorry you are so unsatisfied with this outcome, but we do hope to work with you again in the future. If you should need anything further please reach out. Thank you.
Yelp Review
- May 17, 2018
I took my car in for a service recently and spent over $2000 on various things. I have also been a 5 year customer that has spent well over $10,000 in services to the car. They ended up damaging the digital LED screens during the service. When I pointed this out the only response I got was the car...
Google Review
- May 17, 2018
DealerRater Review
- May 16, 2018
David went above and beyond to make my experience with Mercedes great. His customer service is 5 stars, along with Shahien who throughly went through the car and showed me all the features and how to use the features.
eliza.doherty Replied: Happy to know that you received the 5-star service that you deserve. Happy miles! -Brad Craig, General Manager.
Google Review
- May 15, 2018
Google Review
- May 15, 2018
We are customers of Mercedes Natick for almost 4 years now. We always loved this dealership for their amazing customer service. Right now I don't know what changed but their service has become really pathetic. I have been trying to get hold of a service specialist to schedule a appointment for last...
Google Review
- May 15, 2018
The service I received was exceptional in every way. Brian was very proactive and replaced a faulty tire and got it covered by the insurance I purchased at the time of the lease. The work was completed in a timely fashion. The C 43 was returned to me looking brand new! Simply an awesome experience...
Response from the owner Replied: Thank you Carl for your review! Glad Brian was able to get your tire fixed and get you back on the road in no time! We appreciate your business, happy miles without that faulty tire! Best, Brad Craig, General Manager.
Google Review
- May 15, 2018
Edmunds.com - Sales Review
- May 14, 2018
Gary and MB of Natick were great...including Cong and Jamie in Financing and Shahein for his help with all vehicle features! We went in on Saturday May 5 and Gary spent a solid hour plus with us as we sat in the GLE class, then the GL and then checked out the E class, then the S63 AMG and finally...
Replied: Thank you for your review! Happy to know that Gary helped you pick the perfect car for you! He is a perfect example of the customer service that we strive for! I'll be sure to pass along this review to him. We wish you many happy miles, and thank you for your business. Best, Brad Craig, General Manager.
DealerRater Review
- May 14, 2018
Gary and MB of Natick were great...including Cong and Jamie in Financing and Shahein for his help with all vehicle features! We went in on Saturday May 5 and Gary spent a solid hour plus with us as we sat in the GLE class, then the GL and then checked out the E class, then the S63 AMG and finally...
Mercedes-Benz of Natick Replied: Thank you for your review! Happy to know that Gary helped you pick the perfect car for you! He is a perfect example of the customer service that we strive for! I'll be sure to pass along this review to him. We wish you many happy miles, and thank you for your business. Best, Brad Craig, General Manager.
Cars.com Review
- May 12, 2018
Outstanding service....as usual. Thank you for taking care of me on such short notice.
Business Owner Replied: You are very welcome! Glad you could provide you with great service!
DealerRater Review
- May 11, 2018
called & spoke to Savannah from the road because my tire was going flat as I drove down the Mass Turnpike & she said of course I could bring my car in immediately. It was close to closing time so Mark gave me a ride home in the service van. Both of these employees took care of me immediately & set...
Mercedes-Benz of Natick Replied: Happy to know you were able to make it into the dealership safely! Savannah and Mark are great members of our team, glad they took such great care of you! Best, Brad Craig, General Manager.
Google Review
- May 11, 2018
Google Review
- May 07, 2018
Our experience with the Service Department continues to compliment our decision to purchase. Typically, this is the most challenging aspect of within any industry.
Response from the owner Replied: Thank you for your review! Happy to know we make the service part of owning a car a little less stressful! Best, Brad Craig, General Manager.
Cars.com Review
- May 07, 2018
Great service I always get great service there, the car is always clean when I pick it up clean when I Clean when I pick it up, and the services on time. Easy to get an appointment I have referred many friends already
Business Owner Replied: Thank you for your review! Always great to hear from continued customers that they are still enjoying working with us! Best, Jonathan Goldberg, General Manager.
Google Review
- May 07, 2018
DealerRater Review
- May 07, 2018
Gary Fine provided an extraordinary level of professional sales+ understanding my needs! He made the total buying experience a pleasure! Gary put me into the E300 with AMG Styling- I didn't even know this model existed! Gary is also a great listener and knows the Mercedes brand like no one else! I...
Mercedes-Benz of Natick Replied: Thank you for such a great review! Happy to know that Gary and the team were able to make the car buying experience hassle-free and enjoyable! Wishing you happy miles! Best, Brad Craig, General Manager.
DealerRater Review
- May 07, 2018
After having an awful experience earlier in the day at a different dealership, I stopped by Mercedes-Benz of Natick in a last-ditch effort to find a car. I met Gary Fine and he couldn't have been nicer. He didn't have the exact car I was looking for, but stayed in touch with me over the next two...
Mercedes-Benz of Natick Replied: Thank you for such a great review! It is always so gratifying to know that our customers enjoyed working with and that we were able to provide them with a positive experience. We know buying car can be stressful so I'm happy to know that we were able to make it fun and exciting, the way it should be! Happy miles! Best, Brad Craig, General Manager.
DealerRater Review
- May 06, 2018
Gary Fine is a professional salesman, and mostly important has a great personality and sense of humor. We just popped into the dealership to check our options, and came out with a car contract, thanks to Gary. He welcomed us, provided us with all options in a professional way. If it wasnt Gary, Im...
Mercedes-Benz of Natick Replied: Thank you for your review! Garry is a great member of our team, happy to know that you enjoyed working with him! Happy miles in your new car! Best, Brad Craig, General Manager.
DealerRater Review
- May 06, 2018
Gary Fine went over all of the options, taking time to explain everything, staying late. Shahein Shobein was very knowledgeable and patient in explaining all of the features of the car once it arrived.
Mercedes-Benz of Natick Replied: Thank you for your review! Glad you received the 5-star service you deserve. Happy miles in your new car! Best, Brad Craig, General Manager.
Cars.com Review
- May 05, 2018
Steve Boston and Suzanne Daniels are exceptional. The have helped me with various MB wagons for nearly 20 years. I can think of no way they could improve on the unfailing responsive, well-informed, personalized guidance they shared with me and provided my vehicles.
Business Owner Replied: Thank you so much for your review! Happy to know that Steve and Suzanne have continuously provided you with excellent customer service!
DealerRater Review
- May 05, 2018
We got our new C300 from Mercedes at Natick and our experience was truly exceptional. We worked with Lisa and then Fred from Sales team and they were very friendly and patient and helped us in our very satisfactory purchase..
Mercedes-Benz of Natick Replied: Great choice with the C300! Happy to know that you had a positive, hassle-free experience working with us! Happy miles! Best, Brad Craig, General Manager.
DealerRater Review
- May 04, 2018
Jon Montes is a knowledgeable professional. Our experience was easy and casual. The staff is respectful, not over the top. You can ask for what you want and feel no pressure.
Mercedes-Benz of Natick Replied: Thank you for your feedback! That is exactly the kind of customer service we like to provide, happy to know that we did so for you. Thank you for your business. Best, Brad Craig, General Manager.
DealerRater Review
- May 04, 2018
Everyone was so great to work with, especially Francisco and Zine, who made us feel like family. Francisco worked hard to meet our needs and wasnt pushy at all, but kept in touch while we made our decision. Negotiation was pleasant and his sense of humor was refreshing. Zine was amazing as well and...
eliza.doherty Replied: Thank you for your review! Francisco and Zine are great members of our team, happy to know you enjoyed working with them! We are always striving to provide excellent customer. They certainly do a good job! Happy miles. Best, Brad Craig, General Manager.
Google Review
- May 03, 2018
Good and professional service for my car.
Response from the owner Replied: Happy to know you received the proper service!
Google Review
- May 03, 2018
DealerRater Review
- May 03, 2018
Jose was very helpful with making the car purchasing process as easy as possible! I will definitely do business with Mercedes-benz of Natick again!
eliza.doherty Replied: Happy to know that Jose made your car buying experience hassle-free! Thank you for your review, and we look forward to assisting you in the future! Best, Brad Craig, General Manager.
Google Review
- April 25, 2018
Truly a great experience at MB Natick.
Response from the owner Replied: Thank you so much for your 5-star review Shawn! Best, Brad Craig, General Manager.
Google Review
- April 25, 2018
Google Review
- April 25, 2018
DealerRater Review
- April 19, 2018
When I left the dealership after having my car serviced I realized there was a hazard light that had come on. I called my service liaison Brian Breidegam and he immediately arranged for a service technician to come to my home and take care of it. I told my passenger "now that is service!"
Mercedes-Benz of Natick Replied: We are so pleased to know that Brain was able to make a not so positive thing, a positive experience for you! We look forward to helping you with any future services you make need. Thank you for your recommendation!
Google Review
- April 18, 2018
Cars.com Review
- April 16, 2018
My service advisor was knowledgeable and efficient.
Business Owner Replied: Thank you for your positive feedback, DJ! Best, Jonathan Goldberg, General Manager.
Google Review
- April 14, 2018
Google Review
- April 14, 2018
Google Review
- April 14, 2018
Google Review
- April 14, 2018
Google Review
- April 12, 2018
My service advisor was excellent. Very professional and courteous in a difficult situation.
Response from the owner Replied: Thank you, Shannon, for taking the time to share this. I'm happy to hear that our service department was able to provide you with great customer service! Should you need further assistance, please feel free to reach out. Best, Brad Craig, General Manager
Cars.com Review
- April 11, 2018
EXCELLENT REPAIR JOB, CHANGING ENGINE ETC. BRIAN BREIDEGAM, DAVE TANZELLI, AST SERVICE MANAGER DANIELS ALL DID GREAT JOB. AUTO IS LIKE NEW. THANKS.
Business Owner Replied: William, thank you for your feedback! Glad you are satisfied with you service you received! Thank you for your business! Best, Jonathan Goldberg, General Manager.
Google Review
- April 11, 2018
Response from the owner Replied: Thank you for the 5-star review!
DealerRater Review
- April 11, 2018
A truly proactive, thoughtful service team that resolved problems other dealers were unable to do. Couldnt be happier. They additionally provided a loaner car, and pickup/drop off service working around my difficult schedule. Appreciated the regular updates via text, always trying to ensure my...
Mercedes-Benz of Natick Replied: Paul, thank you for your 5-star review! I appreciate your positive feedback, and am happy to learn that our team was able to assist you! We hope to service you again in the near future! Best, Jonathan Goldberg, General Manager.
DealerRater Review
- April 10, 2018
The sales staff worked patiently and diligently to assist me with the selection of a new car, and to help me with familiarizing myself with the new car when it arrived. This is the second car I lease from this dealership, and I feel comfortable with the price this dealership has been offering me...
Mercedes-Benz of Natick Replied: Thank you! That is so great to learn that you had such a pleasant and positive experience with us! We strive for excellent customer service and I'm glad we have been able to provide you with such. Enjoy your car! Best, Jonathan Goldberg, General Manager.
DealerRater Review
- April 09, 2018
Quick, courteous, professional and exact. I called and got right in for the service my car needed which was under warranty. Staff as always amazing. Loaner car had 13 miles.. enjoyed the SUV as I drive a E350. Thank yo u.
eliza.doherty Replied: Thank you so much for your 5-star review and recommendation! I am pleased to know that your experience with us was a positive one! Best, Jonathan Goldberg, General Manager.
Google Review
- April 09, 2018
Google Review
- April 07, 2018
My sales guy David was the best. He made the process smooth and made me feel comfortable from start to end.
Response from the owner Replied: This is great, Jennie! I'm so happy David was able to make the car buying process so easy for you! Best, Jeff Davis
Edmunds.com - Sales Review
- April 05, 2018
I recently purchased my first Mercedes-Benz from this dealership, and the whole experience was quite good. I received full and fair value for my trade, as well as a very good discount on the new car. The sales team was very attentive to my needs and my budget and worked diligently to get me into the...
Google Review
- April 04, 2018
5 Star Service.
Cars.com Review
- April 04, 2018
Cameron could not have been more helpful and professional. He was able to get me into a loaner car when it became apparent that I was going to need to leave the car longer than expected and then kept me updated so I knew exactly what was going on and could plan accordingly.
Business Owner Replied: That is great to know! Thank you for providing us with your feedback. Glad to know that you had a positive experience with us. Thank you for your business! Best, Jonathan Goldberg, General Manager.
Google Review
- April 04, 2018
DealerRater Review
- April 04, 2018
I just leased my 10th Mercedes vehicle from MB of Natick and the reason I keep coming back is because of the very high caliber of the professionals who work there. This is not a high-pressure sales environment where they onlu want to get the sale done and see you later. The employees at MB of Natick...
Cars.com Review
- April 03, 2018
This was the best auto buying experience I've ever had. The salesman was honest and to the point. We got right to the correct price and trade-in value with not bartering. The finance guy, which is usually the worst part of the buying experience, was professional, a pleasure to deal with, and...
Business Owner Replied: Thank you so much Larry for you recommendation! I am so happy that you received just great service from the members of our team. Happy to know that you had a very positive experience with us and we look forward to assisting you in the future, should you need anything at all. Enjoy your new car! Best, Jonathan Goldberg, General Manager.
DealerRater Review
- April 03, 2018
I just leased my 10th Mercedes vehicle from MB of Natick and the reason I keep coming back is because of the very high caliber of the professionals who work there. This is not a high-pressure sales environment, get the sale done and see you later, the employees at MB of Natick really see their job...
Mercedes-Benz of Natick Replied: Thank you so much for taking the time to give us such a wonderful review! I am pleased to know that you have had such great experiences with Mercedes-Benz and have continued to use us as your service provider. We take great pride in returning customers and we hope that we can assist you with your 11th Mercedes! Gary, Charles and Zine are great members of our team as they have excellent customer service! I will be sure to pass along this review! We wish you many happy miles! Best, Jonathan Goldberg, General Manager.
Cars.com Review
- April 02, 2018
Charles Scrymgeour has helped me purchase several Mercedes Benz vehicles over the past several years and he is always professional, transparent, and tireless in making sure ever detail of the transaction-including those small details-is answered to my satisfaction. Moreover, once I have purchased or...
Business Owner Replied: Thank you for your feedback, Jeffrey! I am so happy you received the 5-star service that you deserve. Charles is a great member of our team as he a great example of the excellent customer service that we strive for. Zine to is a great member of our team! Ill be sure to pass along your review to them! We thank you for your business and wish you many happy miles! Best, Jonathan Goldberg, General Manager.
Google Review
- March 30, 2018
DealerRater Review
- March 30, 2018
Gary Fine went above and beyond to ensure that he got the car that I was looking for. He was patient and tried all options to locate my car that was not readily available. He kept me updated with the progress. I would recommend talking to Gary, if you are looking for a new Benz. I have been very...
eliza.doherty Replied: Thank you so much! I'm so pleased to learn that your visits here have been such positive experiences. We appreciate you recommending Gary and our dealership. We hope to see you again in the future! Best, Brad Craig, General Manager
DealerRater Review
- March 30, 2018
After much online research, I had decided to purchase a Mercedes-Benz CLA45 AMG. I'd had very good experiences previously from Herb Chambers' dealerships, so without hesitation I contacted Mercedes Benz of Natick. On my first visit there, I was greeted by Charles Scrymgeour, an avowed AMG...
Mercedes-Benz of Natick Replied: Thank you for leaving us your detailed feedback! We love to hear that our team is maintaining the high standards that we practice, and ensuring that the whole process is enjoyable from start to finish. If any questions arise, please don't hesitate to contact us as we are here to help! I will be sure Charles and Cong know how pleased you are with your experience and new car! Thanks again and we look forward to assisting you in the future. Best, Brad Craig, General Manager
Google Review
- March 28, 2018
DealerRater Review
- March 27, 2018
Very professional and patience. All my Questions were answered. It was my first time there but Jonathan made me fell very welcome. Im very pleased and will recommend Mercedes Benz at Natick for everyone who wants to buy Mercedes. Great service.
eliza.doherty Replied: Thank you so much! I'm so pleased to learn that your visit here was such a positive experience. We appreciate you recommending our dealership and we hope to see you again in the future! Best, Brad Craig, General Manager
DealerRater Review
- March 27, 2018
Charles is very friendly to work with. He is quite knowledgeable about the car and gave me all the information about selecting the specific features for my new C43 coupe. I am very happy with the purchase experience. I will definitely recommend him to anyone who is interested in an AMG.
Mercedes-Benz of Natick Replied: Thank you for taking the time to review us. It is great to know that you found our team to be so friendly and knowledgeable. I will be sure to let Charles know that you spoke highly of him. Thank you again for these kind comments and we look forward to your next visit! Best, Brad Craig, General Manager
Google Review
- March 26, 2018
DealerRater Review
- March 24, 2018
Great job. Did what was necessary and needed in a timely way. Delivered the car back as promised (and clean!). Very professional approach. Good communications.
Mercedes-Benz of Natick Replied: Thanks so much for leaving us a review! We are happy to know we provided you with a memorable experience. Many thanks and happy driving! Best, Brad Craig, General Manager
Google Review
- March 23, 2018
Google Review
- March 21, 2018
Google Review
- March 21, 2018
Great service ! New GLC purchased at another dealer needed two minor fixes . Met Savannah Silva who was outstanding as our service advisor will use for service from this point forward . Tom Fryer