DealerRater Review
- January 17, 2020
Vito was a pleasure to work with. With our behaviors geared toward moving the process alogn, Vito kept a high sense of urgency. A plus.
DealerRater Review
- January 17, 2020
Vito was excellent. The sales process was first rate. I would highly recommend Vito and Mercedes Benz of Natick. Thanks for a fantastic experience!! Cheers
DealerRater Review
- January 17, 2020
I had a totally fair and no-pressure experience with the Mercedes-Benz of Natick. Vito is a anomaly for a salesman in a good way. He's very ethical, extremely friendly, very balanced, non-pushy, patient and truly interested in finding a mutual win-win deal that works for both parties, unlike typical...
Google Review
- January 16, 2020
Definitely recommend if looking for a quality Mercedes. Ask for Ahmed, he was great throughout the whole buying process. Very professional and most importantly made me feel comfortable.
Google Review
- January 16, 2020
Stay away!!!! My family has purchased over 20 MB vehicles in the last 15 years and we have never had a more horrific experience. Once you take the car they could care less about you as a customer. The GM of the dealership hung up on me while trying to get the second key to the car that they couldnt...
Google Review
- January 15, 2020
A classy dealership. They treat you with respect.
Google Review
- January 14, 2020
Buying a used car is both tricky and challenging. However, Ahmed made our recent experience memorable and hustle free. He was warm, friendly and very professional. The whole transaction was very smooth and on the appointed day, we found the car clean and ready for us. Ahmed, you truly are an asset...
DealerRater Review
- January 14, 2020
I have been going to this dealership for many, many years. The service is outstanding which always brings me back there when purchasing a new car.
Google Review
- January 13, 2020
From start to finish my experience with Mercedes-Benz of Natick was awesome! Saena Nikolas was incredible! Smart, focused, kind and attentive to details. She was on top of every aspect of my transaction. It was a pleasure doing business with her! Not sure why it took me so long to join the...
Google Review
- January 12, 2020
I recently purchased a Certified Pre-Owned 2017 GLC300. I worked with Ahmed and couldn't be happier with the overall experience and car. Everyone was very pleasant and made car buying a better experience. When it's time for our next car we will definitely return here.
Response from the owner Replied: Thanks for the kind words, Duard 3000! We're glad we were able to make your time here at Mercedes-Benz of Natick a memorable one!
Google Review
- January 11, 2020
Have always had a wonderful experience at Mercedes Benz of Natick, have been coming here for a long time. This dealership has matched a top of the line sales consultant with a, of course, a top of the line product. Charles Scrymgeour, my sales consultant, was very knowledgeable about the vehicle,...
Response from the owner Replied: Great to hear about your experience, Kathy Conway! We hope to see you again soon!
Google Review
- January 11, 2020
Google Review
- January 11, 2020
I recently moved to the area from Rhode Island and been having a problem with my Mercedes. I bought the vehicle used from another new car dealer (not Mercedes). The check engine light was coming on and off. The technician, Luis Aguasvivas went the extra mile and contacted the insurance company that...
Response from the owner Replied: We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Natick!
Google Review
- January 10, 2020
I had a great experience at Mercedes Natick! Ahmed was my sales person. Hes knowledgeable, patient, and personal. Im very happy with my purchase. Highly recommend!
Response from the owner Replied: Hi Lu Xuedan, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Natick.
Google Review
- January 09, 2020
Don't go elsewhere. This place is SIX stars. People are super nice. Call ahead of time to get a loaner too. Always go to Herb Chambers first - you get what you pay for. They even put the state inspection sticker at the right place. No mess! Ask for Fiore and he will take care of you!
Response from the owner Replied: Hello Bobby Gerjarusak, we're thrilled you had such a great experience at Mercedes-Benz of Natick!
Cars.com Review
- January 08, 2020
Fred S. was amazing and knowledgeable. The business manager also helped a lot. They made my car buying experience easy. I will definitely go back again should I need another car. I love the experience.
Google Review
- January 08, 2020
Google Review
- January 07, 2020
Mercedes Benz of Natick has been my choice for purchasing vehicles for several years. The team is engaging, professional and interested in fostering a long term relationship with the customer. Everyone is aware of the legacy Mercedes Benz has developed in the automotive world and MB of Natick...
Google Review
- January 04, 2020
Mercedes Benz of Natick has been my choice for purchasing vehicles for several years. The team is engaging, professional and interested in fostering a long term relationship with the customer. Everyone is aware of the legacy Mercedes Benz has developed in the automotive world and MB of Natick...
Google Review
- January 03, 2020
Great experience, my sales person is Samantha and she is very professional and always knows what customers want.
Google Review
- January 03, 2020
Charles Scrymgeour and the entire team at Mercedes-Benz of Natick did an outstanding job of the sale of the 2017 GLC 300 Coupe. Charles went beyond the call of duty in his advice and counsel on the sale transaction. He is extremely genuine in his approach and very knowledgeable about Mercedes cars....
Google Review
- January 02, 2020
Exceptional Service. Utmost professionalism. Take it Benz at Shrewsbury or Springfield. Benz Natick hands down takes the first place.
DealerRater Review
- January 02, 2020
As always, great experience with Herb Chambers Mercedes of natick. Samantha and Danny were very helpful and I love my new C63 AMG S more than I even expected !
Google Review
- January 01, 2020
Charles was the most genuine, trustworthy sales advisor I have met in the automotive industry, he's on top of it and sees it from a completely different angle. if you are shopping for a Mercedes, Charles in Natick is your one-stop shop!!Fahad, thank you for the outstanding atmosphere you have...
DealerRater Review
- January 01, 2020
Saena was very helpful and supportive during my first car purchase. We had great conversation and she was available whenever I had a question. Great experience!
DealerRater Review
- January 01, 2020
Charles was the most genuine, trustworthy sales advisor I have met in the automotive industry, he's on top of it and sees it from a completely different angle. if you are shopping for a Mercedes, Charles in Natick is your one-stop shop!! Fahad, thank you for the outstanding atmosphere you have...
Cars.com Review
- January 01, 2020
Charles was the most genuine, trustworthy sales advisor I have met in the automotive industry, he's on top of it and sees it from a completely different angle. if you are shopping for a Mercedes, Charles in Natick is your one-stop shop!! Fahad, thank you for the outstanding atmosphere you have...
Google Review
- December 31, 2019
Honestly the best experience Ive had dealing with a dealership and the people at MB Natick made all the difference! We worked with Samantha Baptista and she made the whole process of getting our new GLS very easy and seamless. She really worked hard to get us the very best deal possible and was very...
Google Review
- December 31, 2019
Great car buying experience at the Mercedes Benz of natick! Thank you Saena for making the car buying experience smooth and efficient! Danny, sales manager, for being so personable and nice to us! This is the 2nd car we bought from him! And thanks Caroline for showing us all these cool features on...
Google Review
- December 31, 2019
Our experience here was absolutely fantastic. Samantha Baptista went above and beyond to make our time there both stress-free and enjoyable. She had great knowledge about all the cars and different financing options. The entire time we worked with her, Samantha did a terrific job in finding us the...
Google Review
- December 31, 2019
I bought a 2020 Mercedes GLE at the Natick dealership. Samantha Baptista was our sales consultant. Shes the most authentic and trustworthy sales person Ive come across at any car dealership. She was transparent and most responsive throughout the process and ensured that our car buying experience was...
DealerRater Review
- December 31, 2019
I bought a 2020 Mercedes GLE at the Natick dealership. Samantha Baptista was our sales consultant. Shes the most authentic and trustworthy sales person Ive come across at any car dealership. She was transparent and most responsive throughout the process and ensured that our car buying experience was...
DealerRater Review
- December 31, 2019
I leased a car and this dealership is wonderful. Attention to detail was met. Customer service perfect. Above all everyone I encountered was professional, patient and kind. i most definitely recommend this center. Management is an A+.
DealerRater Review
- December 31, 2019
Great car buying experience at the Mercedes Benz of natick! Thank you Saena for making the car buying experience smooth and efficient! Danny, sales manager, for being so personable and nice to us! This is the 2nd car we bought from him! And thanks Caroline for showing us all these cool features on...
Cars.com Review
- December 31, 2019
Great car buying experience at the Mercedes Benz of natick! Thank you Saena for making the car buying experience smooth and efficient! Danny, sales manager, for being so personable and nice to us! This is the 2nd car we bought from him! And thanks Caroline for showing us all these cool features on...
Cars.com Review
- December 30, 2019
SAMANTHA WAS A GREAT SALESWOMAN. KNOWLEDGEABLE PLEASANT AND ACCOMADATING. I WOULD BUY A CAR FROM HER AGAIN. I HAVE BEEN A HERB CHAMBERS CLIENT SINCE 2007. SAMANTHA IS BY FAR THE BEST SALESPERSON I HAVE EVER HAD.
Google Review
- December 30, 2019
Google Review
- December 30, 2019
I was promised a free loaner but they lied and I got stuck with a 4 day rentalThey did not have the parts in stock so that added 2 days to the rental Their website says they honor competitors coupons but they lied and would not honor couponsThey overcharged me after I agreed to a price, they added...
Google Review
- December 30, 2019
This is an exceptional dealership to buy or lease from. I walked in with a vehicle in mind to purchase. However, they did not have that exact car on their lot. That was the best part because my salesperson, Samatha Baptista, helped me find an even better vehicle. It had 10,000 less miles than the...
Cars.com Review
- December 30, 2019
I met Mr. Charles Scyrmgeour in the parking lot of Herb Chambers' Natick Mercedes-Benz parking lot a few years ago. He was a consummate gentleman. Initially, I thought he was another customer perusing the lot of the latest models. He was sincere, engaging, and thoughtful. I ended up leaving the...
Edmunds.com - Sales Review
- December 30, 2019
I had the privilege of meeting Charles Scrymgeour on a whim. He was a consummate professional, extremely engaging, and nothing but sincere throughout the buying process. I wasn't even looking for a vehicle but I ended up purchasing a very nice Mercedes-Benz. The entire process was so easy thanks...
DealerRater Review
- December 30, 2019
Our experience at Mercedes Benz of Natick was absolutely amazing. With the help of Samantha, our experience could not have been better. Her knowledge and experience made her easy to work with and the entire process stress-free. In addition, her cheerful personality made the whole process of looking...
DealerRater Review
- December 30, 2019
We worked with Samatha Baptista in getting our GLS and she was amazing to work with!! Shes such a professional and knows exactly what shes doing and made the while process very easy and clear. She really went the extra mile to get us the best deal possible, I would definitely recommend working with...
DealerRater Review
- December 30, 2019
Charles has been great! Very knowledgeable and very friendly! If you need your new or preowned Benz Charles is the man! Special thanks to the GSM Manny Sheikh for going above and beyond to make it happen!
DealerRater Review
- December 30, 2019
I have worked with Charles Scrymgeour for the past three years on a wide variety of vehicle matters. He's been an exceptional agent on my behalf, and we have become good friends. His sincerity, engagement, and professionalism is real; he's not a transactional person. I live three states away and...
Cars.com Review
- December 23, 2019
Originally purchased car from another dealer where I was not pleased with service. I switched to Mercedes-Benz of Natick and the quality and customer service far exceeds my expectations. I will continue as a customer and plan to purchase a car from them in the future.
DealerRater Review
- December 23, 2019
Exceptional service experience. Service consultant Luis is second to none resolving customer needs. A special thanks also to Charles for answering my questions and the technicians for performing great service. Keep up the great work! Receptionist was very pleasant.
Google Review
- December 21, 2019
Great experience and Fred is a fantastic sales consultant!!
Cars.com Review
- December 21, 2019
Great experience with Fred as the sales consultant. Very knowledgeable and the management team was helpful throughout the process. I would recommend this dealership when searching for a pre-owned!
DealerRater Review
- December 21, 2019
Saena found me a great car at a great price. Got a decent price on my trade in as well. Overall an easy transaction. Thanks
Google Review
- December 20, 2019
Shout out to Mercedes-Benz Natick for their professionalism!!! Great Sales Team. A special thank you to Sales Associate, Sam Baptista for making my recent visit to the dealership a pleasant one. I found Sam to be highly knowledgeable and professional. Thanks Samantha for all your help.... and...
Response from the owner Replied: We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Natick!
Google Review
- December 20, 2019
Great Dealership experience. Just want to thank Mercedes-Benz Natick and Sales Associate, Samantha Baptista for helping me out. Samantha was super helpful....very, very patient with me. This place is wonderful. Thanks again!! Highly recommend Mercedes-Benz Natick and Samantha to all who are in...
Response from the owner Replied: Hi M Kalife, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Natick.
Google Review
- December 20, 2019
Great experience recently at Mercedes-Benz Natick. Met with Sales Associate, Sam Baptista, who was absolutely amazing, the entire visit was a stress-free experience. We found Samantha to be exceptionally knowledgeable in the product... it's very apparent that Sam loves what she is doing......
Google Review
- December 20, 2019
Thanks to your amazing Sales Associate, Samantha Baptista!! My recent sales visit to Mercedes-Benz Natick was most positive. Sam was super knowledgeable and helpful. Thank you Sam. I will definitely recommend Dealership to family and friends!!**********
Google Review
- December 18, 2019
Very efficient and thorough evaluation of my maintenance needs since I have 173,000 on my MB.
Google Review
- December 17, 2019
I recently bought CPO GLC-300 from here. My sales person was Ahmed Khedr, he really helped me very well at every step in the process. People are really help full and you get worth of your money. I would recommend this place in Boston area if you are buying Mercedese :)
Response from the owner Replied: Hi sunil Kumar, thanks for the review! We're so glad you had such a great stay with us and hope to see you again!
Google Review
- December 16, 2019
Brought my car in to have a Service Campaign repair. Service staff handled everything professionally and in a timely manner.
DealerRater Review
- December 12, 2019
Newly leased vehicle handled by Charles Scrymgeour in a very polite and professional manner. He was very responsive on many detailed items given to him in order to satisfy our situation. He followed up on the vehicle order, informed us on the cargo ship progress and coordinated the final delivery. ...
DealerRater Review
- December 11, 2019
Vito did an great job during my purchase of a used 2017 Nissan Murano Platinum. He made the car purchase very easy process. . Still happy with my purchase.. I met with so many nice and trustful employees in that wonderful dealership.Thanks!
Google Review
- December 10, 2019
feel so blessed with the services , feel like family with all the associates .They has explain all little options and functions of the car to me .
Response from the owner Replied: Thanks for the kind words, Amanda Vu. We're glad you had such a positive experience during your stay with us!
DealerRater Review
- December 10, 2019
Samantha Baptista, our sales person, took care of the entire process flawlessly and was so pleasant to deal with. She is excellent. Caroline Eva who is so pleasant to deal with, worked with us to ensure the latest technology was up and running smoothly. Tim Kang and I got through the final...
Google Review
- December 10, 2019
Google Review
- December 09, 2019
Here's a summary of my experience at Mercedes-Benz of Natick. I was in the market for a new 2019 A-Class. I decided to wait till December to get the best possible deal. The risk with waiting till the end of the year is that the inventory is low and the chance of finding your favorite colors and...
Response from the owner Replied: Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DealerRater Review
- December 09, 2019
Here's a summary of my experience at Mercedes-Benz of Natick. I was in the market for a new 2019 A-Class. I decided to wait till December to get the best possible deal. The risk with waiting till the end of the year is that the inventory is low and the chance of finding your favorite colors and...
Google Review
- December 05, 2019
Google Review
- December 04, 2019
Saena is a really nice person. She is friendly, passionate, and courteous. This is my best experience buying a Mercedes. I really appreciate her help!!!
Google Review
- December 03, 2019
I bought a car back in March and to my disappointment my car was dirty and unclean. Didnt expect this from a Mercedes dealership. My opinion of them totally changed. I tell everyone I know of my experience and to not buy from this dealership.
Response from the owner Replied: Chan, if you did in fact work with Herb Chambers Mercedes-Benz of Natick, could please contact me to discuss this further as we do not recall a situation like this. Thank you, Fahad Arshad, General Manager - (508) 655-5350
DealerRater Review
- December 03, 2019
Had bought a car here with my husband and was impressed with both the sales process and the service, so decided to go there again and get a newer version. My salesperson, Samantha Baptista was great - professional but friendly and worked very hard to get me exactly the car I wanted in a very timely...
Google Review
- December 02, 2019
Google Review
- December 02, 2019
Called the location to inquire about a vehicle they had on the lot but the Ad was removed sometime in the morning. They confirmed the vehicle was available to be seen.Spent my lunch driving over there to see it, received a call on the way that it in fact was not available. I do not like this; as it...
Google Review
- December 02, 2019
Brian was able to provide good feedback on the status of my service visit and would call to update me on where the part was and when it was expected to come in and when they were going to be able to finish with the repairs of the car. He kept me in the loop during the whole time my car was in for...
Google Review
- December 01, 2019
Brian is fantastic. Very accommodating. Thank you
Google Review
- November 29, 2019
DealerRater Review
- November 29, 2019
Saena is amazing! Shes super enthusiastic and willing to answer all questions. This was my first time buying a car (GLC 300) and she couldnt have made it easier!
Google Review
- November 27, 2019
Google Review
- November 27, 2019
Fred Romsey and those with whom he works are a cut above special! I enjoyed excellent responsiveness, communication and attention to detail.
Response from the owner Replied: Thank you for your review Richard. -Fahad Arshad, General Manager.
Google Review
- November 26, 2019
My experience at Mercedes Natick has been beyond exceptional. All employees appear happy & ready to serve. Ahmed Khedr was far beyond helpful. He was on top of every detail & made me comfortable at the time of his first handshake & smile. Perhaps you can find 3 more like him.Caroline Eva was...
Google Review
- November 26, 2019
The attention to detail from our Service Advisor, Luis, and the quality of the work done by the back-of-the shop folks are extraordinary. It is also a pleasure to be greeted warmly by Maria at check-out.
Response from the owner Replied: Thank you for your review! Happy to know we make the service part of owning a car a little less stressful! Best, Brad Craig, General Manager.
DealerRater Review
- November 25, 2019
Seana was extremely helpful and welcoming. I would, and have already recommended Seana to friends. She made me feel as if I was a life long customer. She made the process painless and enjoyable. Felix
DealerRater Review
- November 25, 2019
I have no complaints. Visit went great. I went to lease a car and the experience was seamless. Francisco Robledo was very helpful with everything.
Google Review
- November 22, 2019
Ahmed was awesome! He made my car buying experience a great one, I did not feel pressured to make decisions and he advocated for the best deal possible! If you are looking for a Mercades go to MB Natick and ask for Ahmed!
DealerRater Review
- November 22, 2019
Buying a car isn't on my top 10 things to do. I have to say that the entire team at Herb Chambers Natick was incredibly helpful. From Twana Yoon who helped me set up the meeting with the Brian Farrell the sales rep to Oscar in the service dept. The Customer Experience with Herb Chambers is top...
Google Review
- November 22, 2019
Google Review
- November 20, 2019
Google Review
- November 20, 2019
great and very nice service.. thank you mercedes of natick
Cars.com Review
- November 20, 2019
best place to buy MB, very trusted company, very nice service.. always ask for Francisco. he is the best man to talk with, very nice answering questions.
DealerRater Review
- November 19, 2019
I had such a amazing experience getting my new c300 2020 she gave the best deal after I did my research.thank you Saena for making my dream come true.
Google Review
- November 18, 2019
Samantha Baptista has been incredible to work with . She is professional , reliable, and trustworthy. She has been incredibly helpful and persistent in enabling us to order our GLE 450. I would not hesitate to recommend her!
Response from the owner Replied: Katrina, thank you for taking the time to provide your feedback. We're pleased to know Samantha provided you with the 5-star service you deserve!
Google Review
- November 18, 2019
Thank you Saena for your hard work you had to deal with me.I see you in 36 months for my new lease.
Google Review
- November 18, 2019
If you're going to buy a car, buy a Mercedes Benz. If you buy a Mercedes Benz, do yourself a favor and buy one from MB Natick! The sales team there took great care of me and got me into the care of my dreams!! Howard Rosenberg and Alex Zizza are both extremely professional sales people and I look...
Google Review
- November 17, 2019
Howard Rosenberg was excellent; very professional, communicated well, promptly and continued to follow up with us on vehicles that met our specifications. Howard was very patient, he went through all the features of the vehicle thoroughly. Howard went out of his way to deliver the car and ensure...
Google Review
- November 17, 2019
Such an easy and great car buying experience with Vito, the friendliest sales associate ever! Also, Caroline was fantastic. She was super knowledgeable about the car I purchased and walked me through all the features before I left the dealership!
Response from the owner Replied: Hello Alex A, we're thrilled you had such a great experience at Mercedes-Benz of Natick!
Cars.com Review
- November 16, 2019
My wife and I had such an easy car buying experience with Vito, our sales associate. Easy and prompt email communication. Car was prepped and ready for our test drive. And the paperwork process was very transparent, easy, and fast! Thanks again!
DealerRater Review
- November 16, 2019
Easy email communication with the salesman. Car was prepped and ready for my test drive appointment. Paperwork was a breeze. Pickup was fantastic! They even had a dedicated product specialist walk me through all the features. Such an amazing team to work with! Will be back for my future Mercedes...
DealerRater Review
- November 15, 2019
Saena is a pleasure to work with! She helped me for hours, reviewing all sorts of options between leasing and financing. Shes knowledgeable, professional, prompt and most importantly, understood my needs and did everything she could to meet them. I would recommend her expertise to anyone who is...
Google Review
- November 15, 2019
Fred Romsey's customer service is exceptional!
Google Review
- November 14, 2019
I worked with Samantha B. and she made this such a smooth experience. This was probably the easiest car buying process I have been through! She made sure to take care of all our concerns and in the end I received my car pretty much sparkling!!! I totally recommend the Natick dealership, and If you...
DealerRater Review
- November 14, 2019
Sam is so amazing. She is so good at what she does and was so beyond helpful with our purchase!! I totally recommend working with her if you get the chance! You will NOT regret it!!
Google Review
- November 13, 2019
great dealer! Everyone is nice and responsible.
Google Review
- November 13, 2019
Great dealership! I had a pleasant experience there and Francisco was nice and did his best to get the best deal for us. Five star! Even it did not work out in the end but we know he was sincere and really tried everything possible. We are definitely going back in the future.
Google Review
- November 10, 2019
This dealership was fantastic to work with. Our sales rep Samantha and the manager Danny were complete professionals. No hard sell here, just true professionals trying to give you the best offer. They ensured we were given the best customer service experience. They were so easy to deal with! Five...
Google Review
- November 10, 2019
Google Review
- November 09, 2019
Saena is a great saleswoman there at Mercedes Benz, shes very personable, polite and knows what shes talking about when it comes to the Mercedes brand. Would be my go to for every Mercedes I would buy
Response from the owner Replied: Hello Daniel Tolles, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Natick.
DealerRater Review
- November 09, 2019
Vito did an excellent job during my purchase of a used 2010 Lexus LS460. He wery professional, made the purchasing experience very pleasant and seamless. Really couldn't be more happy. Also, Sharon was the most pleasant and helpful Front Desk Service Rep of any dealership that I visited (in the past).
DealerRater Review
- November 09, 2019
Vito was fantastic and very easy to work with. He is a very pleasant person. Tim in Finance was awesome. I think it was a total of 10 minutes to do the paperwork!! Awesome experience
DealerRater Review
- November 09, 2019
I bought my car from Francisco and was happy I did. He was very personable and so helpful throughout the entire process. He provided various options for me and spent lots of time explaining all the details. I never felt pressured or that he was rushing he was extremely patient and knowledgable. He...
DealerRater Review
- November 08, 2019
VIto was great. He delivered my new purchase to my house, an hour drive away. The most comfortable car I have ever been in. Tim in finance was great too.
Mercedes-Benz of Natick Replied: Thank you for your 5-star review. Happy to know you had a positive experience with Vito and Tim. Happy miles!
Google Review
- November 08, 2019
I had a totally fair and no-pressure experience with the Mercedes-Benz of Natick. Vito is a anomaly for a salesman in a good way. He's very ethical, extremely friendly, very balanced, non-pushy, patient and truly interested in finding a mutual win-win deal that works for both parties, unlike typical...
DealerRater Review
- November 07, 2019
Vito and the rest of the team did an excellent job. Very professional, made the purchasing experience very pleasant and seamless. Really couldn't be more happy.
Google Review
- November 03, 2019
DealerRater Review
- November 03, 2019
Mercedes service department of Natick did a wonderful job . Always the best service . I look forward to see my advisor whos always one step ahead to make the service experience easy and fast . Thankful for his commitment and excellence .
Google Review
- November 02, 2019
We had a great experience. Francisco found the exact AMG vehicle we were looking for. He was very helpful and patient. Thank you for all your help. We are a satisfied customer!
DealerRater Review
- November 01, 2019
Right on the parking lot I meet Saena very nice, that was it . SHE knows what she"s doing good customer service ' good helper .she took her time to explain me every single thing Thank you very munch Saena for your service
DealerRater Review
- November 01, 2019
I found a 2015 Silverado on car gurus website which was at this Chambers dealership. Inquired if available and made an appointment to view and test drive. Several parties reached out to us before going there(including the General Manager). Our sales rep. Was Brian Farrell who was a pleasure to deal...
DealerRater Review
- October 31, 2019
Saena was so easy to work with. Helpful, knowledgeable, and was able to find a car to meet my budget with all the features I needed. She was able to get everything taken care of so quickly that had it not been for my schedule I could have taken the car home that day!!
DealerRater Review
- October 31, 2019
I had the pleasure of working with both Saena and Alex Zizza ,Pre- Owned Manager, last week where I purchased a 2015 CPO GL450. The transaction to trade and purchase was quite seamless and very customer focused at MB Natick. Saena was very knowledgeable and made me feel that I was her only customer....
Cars.com Review
- October 31, 2019
I had the pleasure of working with both Saena and Alex Zizza ,Pre- Owned Manager, last week where I purchased a 2015 CPO GL450. The transaction to trade and purchase was quite seamless and very customer focused at MB Natick. Saena was very knowledgeable and made me feel that I was her only...
Google Review
- October 30, 2019
The sales lady Samantha Baptista and sales manager are truly exceptional! I am glad I choose Mercedes-Benz of Natick for my next car. Great deal, professional attitude, everything is perfect!
Response from the owner Replied: Hello Guanghao Xiao, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Natick.
Google Review
- October 30, 2019
I went at Mercedes-Benz of Natick looking for a GLA 250 and I worked with Saena Nikolas. She is extremely professional, and knowledgeable. Any questions I had she made sure to answer. She made the process smooth and stress free. I bought the perfect car and I'm so happy for the purchase and for meet...
DealerRater Review
- October 30, 2019
I went at Mercedes-Benz of Natick looking for a GLA 250 and I worked with Saena Nikolas. She is extremely professional, and knowledgeable. Any questions I had she made sure to answer. She made the process smooth and stress free. I bought the perfect car and I'm so happy for the purchase and for meet...
Google Review
- October 30, 2019
The sales person and sales manager are truly exceptional! I am glad I choose Mercedes-Benz of Natick for my next car. Great deal, professional attitude, everything is perfect!
Google Review
- October 29, 2019
Having recently bought a C300 4-Matic, it was my first maintenance visit to the dealer - primarily a warranty repair issue. It was easy to get a quick appointment. When I arrived, they took the car right at 7 AM and finished the work promptly, letting me know to pick up the car.
Cars.com Review
- October 29, 2019
Fred was fantastic from beginning to end. He stayed in constant contact with us and despite there being a slight hiccup in the repair process (which was NOT anyones fault) the constant communication made everything smooth and easy. Hes professional, courteous, genuine and a real pleasure to work...
Google Review
- October 28, 2019
Samantha Baptista Was amazing, she made everything easy and fast. I definitely recommend her to anyone who wants someone who will work with you like a team in purchasing your vehicle.
Google Review
- October 26, 2019
Stay away if you are purchasing car out of state. The registration process is a pain. Dealership wanted what they wanted at all times. As a customer, I didnt feel like they were going to go an extra mile. It is what it is attitude at all times. The Manager was super nice as he was texting back and...
Google Review
- October 26, 2019
I had a great experience with Francisco at MB of Natick. I will definitely purchase another vehicle from him and them again!
Google Review
- October 24, 2019
Google Review
- October 24, 2019
DealerRater Review
- October 23, 2019
Great vibes and people Service was fast and wonderful Made me feel comfortable with my purchase and made every thing easy and fast With the budget I was aiming for
Google Review
- October 22, 2019
This was our second CPO purchase from MB of Natick. This car was for our recent college grad. The entire team from sales to financing to delivery provided an excellent experience. Thank you.
DealerRater Review
- October 17, 2019
The team did great job. I am happy with their work. Specially Vito and Danny cares about the service they provided. I would like to appreciate all.
Mercedes-Benz of Natick Replied: Thank you for your feedback. Happy to know you had a great experience! Best, Fahad Arshad, General Manager
DealerRater Review
- October 16, 2019
The service staff were extremely nice and very caring about my cars problems and fixed the issues in a good time frame while I waited
Google Review
- October 14, 2019
DealerRater Review
- October 14, 2019
I had a great sales experience at Mercedes-Benz of Natick. Charles Scrymgeour took time to understand my needs and preferences when it came to finding a new Mercedes, Charles used his deep product knowledge to help me land on a 2020 GLC 300 SUV, we went for a test drive and he quickly followed up...
Google Review
- October 13, 2019
Outstanding service--Charles E ScrymgeourSales/Leasing Consultant| AMG Certified is simply the best and he is the reason i purchased a new AMG GT G53 last week.
Response from the owner Replied: H Ujpburn, thanks for the review! We're glad you had a great experience with us!
Cars.com Review
- October 13, 2019
I have been purchasing new cars at this dealership for years, and Charles Scrymgeour--Sales/Leasing Consultant| AMG Certified--is the reason i purchased a new AMG GT G53 last week. He is simply terrific.
Google Review
- October 13, 2019
My wife and I had brought our GLK in for a service B 0 . After the tech drove the car he reported to the sevice associates that he had heard a noise. They wrote this on my bill as I reported it . Not true. Then they call us after after looking at everything and proceeded to tell us that the car...
Response from the owner Replied: Mr. Bilodeau, we had all intentions to repair what is needed on your vehicle but you asked that we stop. We stopped what we could, and refunded whatever work was not completed at the time. There is a noise from the steering rack but I can assure you that it has nothing to do with the repairs that we have already provided to your vehicle. Unfortunately, your vehicle is out of warranty so any repairs needed do come with a cost. Thank you, Fahad Arshad, General Manager
Edmunds.com - Sales Review
- October 13, 2019
I have been buying cars at this dealership for the past 15 years and Charles E Scrymgeour, Sales Consultant, is the reason I am still there. He is simply superb.
Google Review
- October 13, 2019
As always, great work by the team. Suzanne is the best ever!
Google Review
- October 12, 2019
My sales person, Saena, is very good. I am very satisfied with the experience.
Response from the owner Replied: Thank you for your 5-star review. -Fahad Arshad, General Manager
Google Review
- October 12, 2019
Horrible experience at this place, went to look at a few cars and was told by a sales associate Francisco that I had to use a credit card to hold a car that I was interested in, then told i had to close by the next night after they charged 500 dollars to my credit card. I should have realized...
Cars.com Review
- October 10, 2019
I had a great experience at this dealership. My salesperson Saena Nikolas, is excellent to work with. She is Professional, knowledgeable, friendly and she helped to make the process very easy. I love my GLC300! Many thanks to entire Mercedes Benz of Natick team. I highly recommend to work with Dear...
Google Review
- October 09, 2019
I had a great experience at this dealership. My salesperson Saena Nikolas, is excellent to work with. She is Professional, knowledgeable, friendly and she helped to make the process very easy. I love my GLC300! Many thanks to entire Mercedes Benz of Natick team. I highly recommend to work with Dear...
Google Review
- October 09, 2019
Yikes. Stay away. I was interested in a 2014 GLK with low miles that I saw online. I emailed to check whether it was still available, and when a member of the sales team responded to say it was, I made an appointment to see the car the next day after work. In the interim, they sent me the associated...
Response from the owner Replied: Alexandra, I sincerely apologize that you did not have a better experience with us. If you could please call me back to discuss this further I look forward to getting this resolved. Thank you, Fahad Arshad, General Manager
Google Review
- October 08, 2019
2013 GLK Blu Tec problems. I loved the car until the blu tec Nox failed in 2017. Took several visits to diagnose then had to argue for warranty. 2 mos after the new warranty expired it has now failed again. Very expensive to repair.
Response from the owner Replied: Meg, we are sorry that your GLK is experiencing technology problems. If there is anything you would like to discuss further with me, I am happy to see how I can help. Please give me a call to discuss. Thank you, Fahd Arshad, General Manager (508) 655-5350
DealerRater Review
- October 08, 2019
Purchased my new GLC 300 from Natick, Vito was the salesperson who did help us throughout the purchase process. He was very friendly, prompt and knowledgeable. He made this purchase so easy and comfortable. I would definitely recommend Natick dealership and especially Vito Argote, the salesperson to...
Google Review
- October 07, 2019
I recently scheduled an appointment to view and test drive a specific pre-owned GLE coupe. At time of scheduling I was told that the vehicle would be cleaned and waiting for my arrival. That was not even close to what happened. Upon my arrival the sales person could not initially locate the...
Response from the owner Replied: Michael, we are very sorry that the vehicle was not ready for you when you arrived. Please give me a call to discuss this further. Thank you, Fahad Arshad, General Manager (508) 655-5350
Google Review
- October 07, 2019
FAST PROFESSIONAL AND A GREAT SERVICE . WAS DONE BEFORE ESTIMATED DATE AND EVERYTHING WAS PERFECT ...KEEP UP THE GREAT WORK
DealerRater Review
- October 07, 2019
Vito made the car buying experience as pleasant as possible. He did not pressure us rather he made us feel comfortable and not rushed. He is very knowledgeable about all aspects of the business.
Mercedes-Benz of Natick Replied: Thank you for your 5-star review. I'm pleased to know that Vito made the car buying experience a positive one. Best, Fahad Arshad, General Manager
Google Review
- October 04, 2019
Great!
Google Review
- October 03, 2019
Google Review
- October 03, 2019
The customer rep Vito was great.A person who cares about your job. I was planning on buying a car from another car dealer. But the person there was always trying to sell vehicles using incomplete and unclear expressions. Vito informed me very nicely about the car I wanted. Thank you, Vito. Natick...
DealerRater Review
- October 03, 2019
I bought by car from Vito and was happy I did. He was very personable and so helpful throughout the entire process. He provided various options for me and spent lots of time explaining all the details. I never felt pressured or that he was rushing he was extremely patient and knowledgable. He got...
DealerRater Review
- October 03, 2019
My husband and I met Vito Argote when we arrived the dealership. He was very attentive and listened to what our needs were. From there, we did our test drive and we knew exactly which vehicle we would like to purchase. The transaction was done quickly and we picked up our vehicle the next...
DealerRater Review
- October 03, 2019
It was great working with Vito. Im enjoying my car a lot and really happy that he was helping me with all the questions I had. Hes awesome!!
DealerRater Review
- October 03, 2019
I brought a car from Vito Argote I was very satisfy with his service and kindness I highly recommend him to he next buyer . T
DealerRater Review
- October 02, 2019
This was a very good experience. I enjoyed dealing with Vito and he was very through and professional. I would buy from this team again.
DealerRater Review
- October 02, 2019
Excellent attention to detail. Wonderfully attentive follow up without being pushy. Would go back without question Better than any other dealer with whom Ive worked.
DealerRater Review
- October 02, 2019
Samantha was fantastic! We came in looking for a certified pre-owned vehicle, and she was able to have the cars we wanted to test drive ready and waiting by the time we arrived. She was so helpful with every step of the car buying process, and made it fun, even. She went above and beyond, even...
DealerRater Review
- October 01, 2019
I worked with Luis on two of my cars fixing various issues and Luis was efficient in replying me and was very clear in explaining to me what parts were needed to be changed. The best thing about this dealership is how easy it is to make an appointment online and loaners are plentiful. The check in...
Cars.com Review
- September 29, 2019
very good dealer, help a lot to find the car with specific feature for test drive, the price is about the best one around me.
Google Review
- September 29, 2019
My husband and I had a great experience buying a car from this dealership. Our salesperson, Saena Nikolas, was very helpful throughout and extremely patient answering my husband's unending questions and concerns. She was honest and went above and beyond in her service working with us past her work...
Response from the owner Replied: We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Natick. Best, Fahad Arshad, General Manager
DealerRater Review
- September 28, 2019
My husband and I had a great experience buying a car from this dealership. Our salesperson, Saena Nikolas, was very helpful throughout and extremely patient answering my husband's unending questions and concerns. She was honest and went above and beyond in her service working with us past her work...
Google Review
- September 26, 2019
just a few thoughts about Fred Romsey, Jr, our service advisor.i have a long term relationship with MB Natick and with Fred. My realtionships at the sales level service level and executive levels have always been unparalleled. As for Fred himself, he is the most profressional, knowledgeable and...
Google Review
- September 25, 2019
Vito Argote was wonderful! He was knowledgeable, helpful, and patient with us every step of the way with our new car purchase! He went the extra mile for us making phone calls and getting us taken care of! Highly recommend him!
DealerRater Review
- September 25, 2019
Vito was wonderful! Was knowledgeable, helpful, and patient with us every step of the way with our new car purchase! He went the extra mile for us making phone calls and getting us taken care of! Highly recommend him!
Google Review
- September 24, 2019
Best experience I have ever had with car dealer. I made an appointment by phone and showed up on the same day to test drive a newly added C300. They welcome me the moment I walked in and quickly introduced the sale manager to me. The sale manager then assigned a sale associate, Seana Nicolas and...
Google Review
- September 24, 2019
It was my first time buying a car, and I had a particular car that I wanted from Mercedes. Saena helped me a lot to match the price, and in the end, I was very surprised how she could give me a great deal that I was never offered from other sellers. She truly cares about your opinions and...
DealerRater Review
- September 23, 2019
I had an easy and stress free car buying experience at MB Natick. Saena was "The Best" she understood my needs and found my dream car. Saena took care of my every need. Also spoke with Danny Kaboub and he could not have been more helpful with my new car purchase. Both Saena & Danny called to...
Google Review
- September 23, 2019
Quick check in and easy check out. Good communication during the day.
Google Review
- September 21, 2019
We just bought a nice Mercedes my husband and I . We are thrilled by the service we had at the dealership.Samantha and Danny were great , they took care of everything for us , they are very friendly and easy to talk to ! Definitely ask for Samantha if you stop by this dealership!
Google Review
- September 21, 2019
I had a wonderful experience at MB of Natick. Saena was knowledgeable and patient. I asked many questions and she helped find the perfect car to meet my needs. I will definitely be going back! This is a first class operation all around. I love my new GLE!!
Google Review
- September 20, 2019
My experience with Mercedes of Natick was outstanding. I cant say enough about my sale rep Samantha. She was professional, knowledgeable and extremely efficient. Samantha went the extra mile to complete my deal and exceeded all my expectations. My best car buying experience ever!
Google Review
- September 19, 2019
Francisco Robledo, Tim Kang and Danny Kaboub made it an exceptional experience from A-Z.
DealerRater Review
- September 16, 2019
I am very appreciated for Saena's help with my uncle and aunt's new Mercedes GLS. Saena is enthusiastic and professional, patient, and kind. We visited the dealership several times and saw many used cars. She was very patient and knew what we wanted very well. She is the warmest saleswoman among all...
Google Review
- September 13, 2019
We had a great experience with Howard Rosenberg; we found him to be sophisticated and well informed. He listened well and did not pressure us. He was committed to finding the car we wanted, not just selling one from their inventory. He was very service oriented and handled insurance, registration...
Response from the owner Replied: Thank you so much for your feedback. I'm pleased to know that Howard provided you with great customer service and helped you find the perfect vehicle. We wish you many happy miles. Best, Fahad, Arshad, General Manager
Google Review
- September 13, 2019
Best experience I have ever had with car dealer. I made an appointment by phone and showed up on the same day to test drive a newly added C300. They welcome me the moment I walked in and quickly introduced the sale manager to me. The sale manager then assigned a sale associate, Seana Nicolas and...
Google Review
- September 13, 2019
Samantha was awesome and I definitely recommend her and the dealership!
Response from the owner Replied: Thank you for your review and recommendation of Samantha. We appreciate your business and feedback. Best, Fahad Arshad, General Manager.
DealerRater Review
- September 13, 2019
Vito and Sarah were very helpful in finding the car which we were looking for. Vito personally took care of all the paper work including registration. Overall we had amazing experience in purchasing this vehicle.
DealerRater Review
- September 12, 2019
My family and I have leased 5 vehicles from Vito and he is by far the best employee at Mercedes Natick. His approach is gentle and understands the needs of his clients. I will continue to only purchase vehicles from Vito. He is the best!!!
Google Review
- September 10, 2019
Vito and Caroline were exceptional and everyone made the whole process very easy
Google Review
- September 10, 2019
Great sales and post-sales experience. Excellent service staff and technicians.
Google Review
- September 09, 2019
We have a wonderful experience at MB of Natick, Our sales person Saena Nicholas is the best in her class, she made the purchase of our first Mercedes Benz very easy. If my wife is happy with her everybody will be.Great job Saena and thank you for your service.
Response from the owner Replied: Thank you for your feedback. Happy to know you and your wife had a 5-star experience at our dealership. Best, Fahad Arshad, General Manager
Google Review
- September 09, 2019
I really appreciate the great service and respect coming from everyone here at Mercedes Sales. Saena was very helpful with every detail, professional and funny. Great atmosphere.
Google Review
- September 09, 2019
I recently bought a vehicle from MB Natick. I had a great experience, Saena was knowledgeable and very efficient in helping me identify what I wanted and making it happen. Thanks Saena and MB Natick!
Google Review
- September 09, 2019
The entire staff at Mercedes Benz of Natick was willingly helpful and accommodating throughout my buying experience. Especially Saena, who was always very responsive and helped smoothen the entire process. Would recommend.
Cars.com Review
- September 08, 2019
Fantastic service and good selection of cars. Ask for Charles in sales, he is one of the best in the business and fun to talk to. Overall and great experience.
Google Review
- September 05, 2019
Excellent buying experience! My sales consultant Samantha was a pleasure to work with. She was very knowledgeable about the vehicle I was looking to purchase, assisted me throughout the whole process, and was very accessible in case I had any questions.
Google Review
- September 05, 2019
MB of Natick is great. They are always professional and the service is always done right and within the time frame they quote.
Google Review
- September 05, 2019
Service: Quick, clean, polite and worked with me on price
DealerRater Review
- September 04, 2019
I have been leasing cars for over 20 years now and I have never seen a group of people more committed to accommodating to my needs. The process was not only made easy and simple but more importantly resulted in me leaving both happy and satisfied. Although it was my first experience with Mercedes,...
DealerRater Review
- September 04, 2019
We bought a used BMW from this dealer, they were fine before the sale. But after we paid for the car, drove the car for a week, and found some problems that we'd like to discuss with them for the next procedure under the warranty, they would not return to us at all. We tried emailing, calling the...
Cars.com Review
- September 04, 2019
We bought a used BMW from this dealer, they were fine before the sale. But after we paid for the car, drove the car for a week, and found some problems that we'd like to discuss with them for the next procedure under the warranty, they would not return to us at all. We tried emailing, calling the...
Google Review
- September 04, 2019
We bought a used BMW from this dealer, they were fine before the sale. But after we paid for the car, drove the car for a week, and found some problems that we'd like to discuss with them for the next procedure under the warranty, they would not return to us at all. We tried emailing, calling the...
Edmunds.com - Sales Review
- September 04, 2019
We bought a used BMW from this dealer, they were fine before the sale. But after we paid for the car, drove the car for a week, and found some problems that we'd like to discuss with them for the next procedure under the warranty, they would not return to us at all. We tried emailing, calling the...
Google Review
- September 03, 2019
Outstanding.. an awesome car, great price, exceptional warranty.Saena was terrific guiding me through the process.Will definitely be back!
DealerRater Review
- September 03, 2019
I got all the attention I needed. They made the transaction easy and seamless. I really appreciated the the training of how to use my car.( it is very techy)
DealerRater Review
- August 31, 2019
I can see how Seana is on top, I had a great experiene buying my car with her help. She made the process so easy and fun and straight to the point. And also a great host. I will recommend anyone to ask for Seana to help you get your dream car.
Google Review
- August 30, 2019
Google Review
- August 28, 2019
I have worked here for 5 years, and what a wonderful place. There are some absolutely fantastic people working here, so you will most definitely be satisfied with both your sales and service experiences!
Google Review
- August 28, 2019
Great experience at this dealership. Saena Nikolas was very helpful and professional. Great personality. Definitely a 5 star experience.
Google Review
- August 28, 2019
It was great working with the team, along with my sales rep Samantha! Thank you, Natick Mercedes-Benz.
DealerRater Review
- August 28, 2019
From the salespeople to the service this dealership is #1! I've been going to them for over 20 years, and plan on going to them for the next 20! Fred, Danny and Abdul are all wonderful. Friendly, accessible, and very easy to deal with. Such a pleasure to work with everyone.
Google Review
- August 27, 2019
First rate service once again from MB Natick. Every step of the way, people were professional, courteous and took the time to make my experience very pleasant. I always appreciate the loaner service and especially love my car being returned vacuumed and washed. We will continue to buy our...
Response from the owner Replied: Alicia, thank you for taking the time write this review. I'm happy to know you had another great experience with us! We appreciate your business and look forward to your next visit! Best, Fahad Arshad, General Manager
Google Review
- August 27, 2019
DealerRater Review
- August 26, 2019
Howard Rosenberg went above and beyond in his customer service. He is extremely professional in his position. He is personable, courteous and very helpful. I would highly recommend him to any of my family members or friends to help with their car purchases.
DealerRater Review
- August 26, 2019
Professional, personable, courteous, helpful, compassionate, willing to listen and spend time with me, I would recommend Vito to any prospective buyers or lessee, Check out MB of Natick and their entire team
Google Review
- August 24, 2019
Google Review
- August 24, 2019
I had a great experience at this dealership. My salesman Armin was excellent to work with. He was knowledgeable, friendly and helped make the process very easy. I love my ML350! Thank you Armin.
Google Review
- August 24, 2019
Stay away from this dealership, they do dishonor business here. Let you in by offering a big discount and then they get the discount back by adding more fees and increasing the finance rate, not mentioned the extremely bad attitude from one of the sales manager, who try to play tricks with me, he...
Google Review
- August 24, 2019
Very friendly and professional group. Thank you all for your advise, support and help. Special thanks to Arman, the sales person!!!
Yelp Review
- August 24, 2019
Stay away from this dealership, they do dishonor business here. Let you in by offering a big discount and then they get the discount back by adding more fees and increasing the finance rate, not mentioned the extremely bad attitude from one of the sales manager, who try to play tricks with me, he...
Herb C. Replied: Jasper, I have reached out the General Manager, Fahad, about this review. He asks that you please give him a call back as he left you a voicemail on Friday. Please call at your earliest convenience. Thank you!
Google Review
- August 23, 2019
Great experience! Really like Saena, highly recommended! She is very funny and really takes care of me. As a international student who has language barrier, she was really patient to answer me any questions, I felt very welcomed and Im very happy to have her.
Google Review
- August 23, 2019
friendly, helpful and knowledgeable from sales, to finance to explaining all the car features.
Google Review
- August 20, 2019
Everybody thier is so nice
Google Review
- August 19, 2019
Samantha Baptista at Mercedes Benz of Natick was excellent to work with even though we were out of state and 1200 miles from their dealership. We traded our G-wagon in for a newer model and she went above and beyond to help make everything go smooth. After we closed the deal she was on scheduled...
Google Review
- August 18, 2019
This was the best service I have ever received when purchasing a car, which I have been doing for over 50 years. Howard Rosenberg was upfront, honest and very insightful about what I wanted to do and how they could make it happen. After walking out from the first meeting I knew that I had bought a...
DealerRater Review
- August 18, 2019
I loved working with Danny and Saena! Both were very helpful in helping me find the car of my dreams. Saena is such a joy to work with. The moment you walk into Mercedes Benz of Natick, you feel so welcomed by everyone in the showroom. From start to finish, the team helped answer all my question and...
Google Review
- August 16, 2019
Saena N. was fantastic getting us the GLE350 we wanted and even more resourceful when it came to finding answers to our belated requests. We are now looking to upgrade and choose her again to work with us. Overall, the dealership is great and we have been customers since 2012.
Google Review
- August 16, 2019
Respectful and professional staff
Google Review
- August 14, 2019
Got into a new lease and Im extremely happy with my Mercedes, every time they surprise me with the quality of their products.Mercedes Benz of Natick was just incredible on the process of getting a new lease. Very transparent and straight forward, they made sure that everything fitted my needs and...
Response from the owner Replied: Thank you so much for your 5-star review! We appreciate you providing your feedback and are happy to know that you had a great experience leasing with us. -Fahad Arshad, General Manager
Cars.com Review
- August 14, 2019
I have really enjoyed dealing with Mercedes Benz of Natick. They go out of their way to be helpful. I bought out my lease and Steve Boston was great! Service is always super helpful too! They fixed my electric car really quickly with no issues!
DealerRater Review
- August 14, 2019
Thank you Mercedes-Benz of Natick and Thank you Saena Nikolas for helping my mother purchase her dream car! Saena is an amazing sales consultant who is extremely knowledgeable.
DealerRater Review
- August 14, 2019
Got into a new lease and Im extremely happy with my Mercedes, every time they surprise me with the quality of their products. Mercedes Benz of Natick was just incredible on the process of getting a new lease. Very transparent and straight forward, they made sure that everything fitted my needs and...
DealerRater Review
- August 14, 2019
After shopping the local dealerships for a Mercedes, I purchased a new E-class from Mercede in Natick! This dealership was different than the one in Burlington. The people were friendlier and more knowledgable. The salesperson took the time to explain the product and its technology. Andrew Prichard...
Google Review
- August 14, 2019
If youre looking for the right dealership to get your new car this is the place! Car buying can be very difficult and frustrating sometimes, but not at Mercedes-Benz of Natick, Jose made everything pretty enjoyable, he gave all the informations I needed and more, very honest, straight forward and...
Google Review
- August 14, 2019
5 Star Service- Thank you Saena Nikolas for helping my mother purchase her dream car! Saena is an amazing sales consultant who is extremely knowledgeable.
Google Review
- August 13, 2019
I highly recommend that you do not do any business with Herb Chambers Mercedes Benz of Natick, MA. They do not practice customer care because they simply do not care! Their service department is terrible! Their Service Manager is strictly a company gal who only looks out for the company and does...
DealerRater Review
- August 13, 2019
iF YOU ARE LOOKING TO PURCHASE A CAR AND WANT CUSTOMER CARE, DO NOT GO TO Mercedes Benz of Natick because you will not receive it! Their service is terrible, sales is sleazy and they simply do not care about the customer! I had a terrible experience at this dealership! If you find something wrong...
Google Review
- August 13, 2019
Always the best experience when I need car service.
Google Review
- August 11, 2019
Google Review
- August 10, 2019
Great experience buying my car with Steve Boston at Mercedes Natick. He was very kind, understanding of my needs and honest with his opinions of which car and leasing vs. buying he thought would be best for me. Highly recommend working with Steve and will be buying my cars from him in the...
Google Review
- August 09, 2019
Armin is always a pleasure to do business with. Highly recommend this dealership.
Google Review
- August 09, 2019
Google Review
- August 05, 2019
It was great working with the team, along with my sales rep Samantha! Thank you, Natick Mercedes-Benz.
Google Review
- August 03, 2019
GREAT SERVICE AT NATICK MERCEDES - AND A WASH, TOO.
DealerRater Review
- August 03, 2019
Very quick, above and beyond service by Dan at the loaner desk and Abdul with service. Right on schedule! Very please with ease of transition of vehicles.
Google Review
- August 03, 2019
Outstanding service! Vito Lagote very professional, lot knowledge,quick w/all the responses, will answer emails, phone calls right the way. They definitely get things done. I highly recommend them especially if you looking to get a Mercedes Benz look for VITO LAGOTE he is in sales he is fantastic.
Yelp Review
- August 02, 2019
Not sure who owns this dealership. Used to be Herb Chambers but I see the name is no longer there. We just bought a CPO C-Class. The service was fantastic. Went over all car fax with us. No pressure. No haggle price. It was the smoothest car purchase we have ever had, new or used. We had the car in...
Google Review
- August 01, 2019
Do not do business with this dealership! They backed out of a deal after agreeing to a price. (Back and forth over 4 days, and two different sales associates until agreeing a price.) When I discussed it with the General Manager (Fahad), he hung up on me when I phoned him to question why they...
Response from the owner Replied: Thank you for your feedback, David. -Fahad Arshad, General Manager
Google Review
- July 31, 2019
Do not do business with this dealership! They backed out of a deal after agreeing to a price. (Back and forth over 4 days, and two different sales associates until agreeing a price.) When I discussed it with the General Manager (Fahad), he hung up on me when I phoned him to question why they...
Cars.com Review
- July 31, 2019
Do not do business with this dealership! They backed out of a deal after agreeing to a price. When I discussed it with the General Manager (Fahad), he hung up on me when I questioned why they would back out of an agreed price. There is no way I would ever do business with this dealership! Go to...
DealerRater Review
- July 31, 2019
Do not do business with this dealership! They backed out of a deal after agreeing to a price. When I discussed it with the General Manager (Fahad), he hung up on me when I questioned why they would back out of an agreed price. There is no way I would ever do business with this dealership! Go to...
DealerRater Review
- July 30, 2019
Saena Nikolas was such a joy to work with, absolutely loved her energy! I would highly recommend this dealership and Saena! Was greeted by Danny the Sales manager who was an absolute doll as well and I love my new car : )
Yelp Review
- July 30, 2019
I've been going there for 5 years, but this positive review is because of the experience I have had there since Abdul Khalid joined them a few months ago: NOW it's 5 star service! He is trustworthy, professional and a huge asset to their team. My wife (who ordinarily hates going to the dealership)...
Google Review
- July 29, 2019
The vehicle I went to see was sold just prior to my visit. Howard Rosenberg helped me find another car that matched my specifications and obtained it from another dealership. The car was delivered in 2 days and is exactly what I wanted. Howard was very informative and has a really pleasant laid-back...
Cars.com Review
- July 29, 2019
I was pleasantly surprised at how friendly and nice all the staff were. It was a very easy process and they were very accommodating. They did not have the exact car I wanted. Howard Rosenberg obtained it from another dealership and had it ready with 2 days. Tim made the closing very easy. Danny,...
Google Review
- July 29, 2019
Had my first experience with Mercedes of Natick and I would highly recommend this dealership! Excellent customer service by Danny the Sales Manager and Saena Niholas the sales agent who was so helpful and so outgoing. It's great to work with none pressure sales agents. If your looking to buy a...
Google Review
- July 29, 2019
Saena was more then a pleasure to work with. I drove all the way fromNew Jersey to purchase my vehicle an she made sure I was more then comfortable upon my arrival. Furthermore purchasing from Mercedes Benz of Natick was a smooth and painful process. My first Benz purchasing process was all I could...
Google Review
- July 26, 2019
Good customer care i love da place
DealerRater Review
- July 26, 2019
I was welcomed to the dealer politely and given the time to look as well as ask question without any pressure. The sales manager introduced me to the person who was going to help me decide if that particular vehicle was for me and how comfortable I was with going on a test drive. Mr. Armin was not...
Google Review
- July 26, 2019
I was welcomed to the dealer politely and given the time to look as well as ask question without any pressure. The sales manager introduced me to the person who was going to help me decide if that particular vehicle was for me and how comfortable I was with going on a test drive. Mr. Armin was not...
Cars.com Review
- July 26, 2019
I was welcomed to the dealer politely and given the time to look as well as ask question without any pressure. The sales manager introduced me to the person who was going to help me decide if that particular vehicle was for me and how comfortable I was with going on a test drive. Mr. Armin was not...
Google Review
- July 24, 2019
No good
Response from the owner Replied: I'm sorry to see that you had a 1-star experience with us. If there is anything I can do for you please feel free to reach out. Thank you, Fahad Arshad, General Manager - (508) 655-5350
Google Review
- July 22, 2019
Saena Nikolas was very helpful in helping my friend and i select the right car. she was very patient and showed us various cars. She was very knowledgeable on the various cars, and was a pleasure to work with.
Google Review
- July 22, 2019
DealerRater Review
- July 20, 2019
Charles listened to my needs and wants and brought me the car that fits and suits me. Very happy with the sales and service provided.
DealerRater Review
- July 19, 2019
My experience working with Saena was a very positive one. She answered all my questions and was very professional. She followed up to make sure I had all the information needed to make an informed decision. Danny was also very helpful. So was Caroline.
Yelp Review
- July 16, 2019
Very poor phone communication skill with a little respect from the sale person. It turned into a no deal=hang out the phone attitude from my today's experience. To Management: all calls are recorded for training purpose, listen and learn how you could improve the phone communication skills. Lesson...
Herb C. Replied: Unfortunately, we cannot look you up in our system based off of the information provided. But, please reach out to Manny our Sales Manager via email- or phone call (508) 655-5350. He is aware of this experience you had and is looking forward to hearing from you and resolving your issues.. Thank you
Google Review
- July 16, 2019
Always within the given timeframe and super friendly/easy to work with!
Google Review
- July 15, 2019
Went in to get an Inspection Sticker. The hours were extremely convenient and was first come first serve. No line. Additionally, I asked for the inside of my windshield to be cleaned as well as a car wash. Both were done at no charge. My car looked just like when I bought it. It made my day...
Google Review
- July 15, 2019
my car service experience was exceptional !
Google Review
- July 13, 2019
Google Review
- July 12, 2019
Exceptional sales rep Charles and superior service skills!
Cars.com Review
- July 11, 2019
The representative Howard Rosenberg has been very professional during the business process of leasing. His soft spoken manner quickly disarmed any notion of hard bargaining. A deal was struck after a short exchanges of phone calls. The closing was pleasantly completed by coworker Tim Jiang. The best...
DealerRater Review
- July 11, 2019
My previous service experience (last year) with this dealership was very disappointing and I had no intention of ever returning. However, I did arrange for service this week because it was convenient for me. I was fortunate that Savannah was assigned to my service call. Due to the repair required,...
DealerRater Review
- July 11, 2019
Exceptional service from start to finish. Savannah explained it would take approximately two hours for the oil and filter change and one hour later it was complete. Very happy with the customer service.
DealerRater Review
- July 10, 2019
Exceptionally knowledgeable sales team and wonderful buying experience I cannot say enough about Steve Boston and Alex Zizza who went above and beyond to make sure I was happy with my purchase
Google Review
- July 09, 2019
I had a great experience working with Saena Nikolas. She is a sales and leasing consultant and made the process of buying my car easier than I expected. She was very helpful throughout and answered any questions I had. Highly recommend Saena Nikolas, very pleasant lady! -Kwaku Antwi Boasiako
DealerRater Review
- July 06, 2019
The attention I received at Mercedes of Natick, and especially from Salesman, Steve Boston, was exemplary. Car-Buying should always be this easy and satisfying!.
Cars.com Review
- July 06, 2019
They made the car buying process very easy, I had a trade in and it was worth dealing with them rather than selling it in the open market.
Google Review
- July 03, 2019
I have been a Mercedes-Benz customer for many years and have always been pleased with the Natick dealership. Last week, I went in for a routine service check and was graciously treated with excellent customer service by service manager Suzanne Daniels. She went over and above to provide me with a...
Google Review
- July 03, 2019
Google Review
- July 03, 2019
Francisco was amazing!! Picked up my new C300 today!!
Google Review
- July 02, 2019
I have been a Mercedes-Benz customer for many years and have always been pleased with the Natick dealership. Last week, I went in for a routine service check and was graciously treated with excellent customer service by service manager Suzanne Daniels. She went over and above to provide me with a...
Yelp Review
- July 02, 2019
I worked with Charles and he made my experience of leasing a new car fast, easy, and amazing in every way! The best customer service ever! Charles definitely would have my loyalty! Highly recommended!
DealerRater Review
- June 29, 2019
Brought my vehicle in for service and had a great experience with the service team. They were very respectful, friendly,fast and very efficient. Thank you..
Google Review
- June 28, 2019
Had a problem with my 2016 GLA. Did not try to help us out other than selling me another car. One of the worst experiences of our life!
Response from the owner Replied: I apologize that you are not happy with your experience with us. I would like the chance to connect with you and make this right. Please feel free to email me-FArshad@herbchambers.com. Thank you, Fahad Arshad, General Manger
DealerRater Review
- June 28, 2019
Needed service to correct an issue-Service rep listened, implemented and completed in the time frame that was scheduled. There was no nonsense and excuses. THANK YOU
Google Review
- June 27, 2019
Shout out to Mercedes-Benz of Natick and especially to Sales Associate, Samantha Baptista for helping me out recently. Great Dealership and Samantha was super professional and knowledgeable of the vehicles! Thanks again Sam for going above and beyond. Highly recommend Dealership and Sales...
Google Review
- June 27, 2019
Shout out to Mercedes-Benz of Natick and especially to Sales Associate, Samantha Baptista for helping me out recently. Great Dealership and Samantha was super professional and knowledgeable of the vehicles! Thanks again Sam for going above and beyond. Highly recommend Dealership and Sales...
Google Review
- June 26, 2019
I was looking for an EClass and we live in the natick area so we visited Mercedes-Benz of Natick. When we walked in we were immediately greeted by a pleasant receptionist. Then we were introduced to Saena who was by far the best sales person I have ever worked with she listened to our needs and did...
Google Review
- June 25, 2019
Sam Baptista streamlined the car buying process and made it quick and easy! Can't wait to pickup my new GLC! Thanks Sam and Danny!
Google Review
- June 25, 2019
I had a great experience working with Saena Nikolas. She is a sales and leasing consultant and made the process of buying my car easier than I expected. She was very helpful throughout and answered any questions I had. Highly recommend Saena Nikolas, very pleasant lady! -Kwaku Antwi Boasiako
DealerRater Review
- June 25, 2019
My salesperson (Vito) was great he took his time to explain everything to me, even though I told I Owned that car before he just wanted to make sure that I got everything Correct.
Cars.com Review
- June 25, 2019
As always Mercedes-Benz of Natick treated me with respect throughout the process and went out of their way to make sure I got the car that I wanted. Delivery was smooth and their in house expert made sure that we understood the infotainment system on the vehicle. I have bought 10 cars from them over...
Google Review
- June 24, 2019
Sam Baptista streamlined the car buying process and made it quick and easy! Can't wait to pickup my new GLC! Thanks Sam and Danny!
Google Review
- June 24, 2019
That was a great experience and professionalism by Saena Nikolas at Mercedes Benz of Natick I will recommend all my friends and family
Google Review
- June 24, 2019
I had a great experience with Fred Schultz and Danny Kaboub while visiting Mercedes of Natick last weekend. Fred provided just the right level of attention/information without being too pushy, as it is too often the case with car dealers. Most importantly, I could drive and compare the cars I am...
Google Review
- June 22, 2019
DealerRater Review
- June 21, 2019
I bought lots a car in my life time and so far this dealership gave me thumbs up service and I will be back. Thank you to all the managers and sales and specially General Manager Farhad.
Google Review
- June 20, 2019
Armin was phenomenal!!! Glad to have met him, he made the whole trade in process effortless. Great experience. Great dealership. Great people.
Google Review
- June 20, 2019
Google Review
- June 20, 2019
Armin was phenomenal!!! Glad to have met him, he made the whole trade in process effortless. Great experience. Great dealership. Great people.
Yelp Review
- June 19, 2019
Steve Boston is great if you are looking for some thing really really fun. I got a GT4D from him.Really helpful.
Google Review
- June 19, 2019
The dealership itself was clean and organized with plenty of employees to help out with anything you need. My sales representative Saena made the car buying process very pleasant and easy. She was honest with me and made getting my first Mercedes painless.
Google Review
- June 18, 2019
Armin was an exceptional salesman. He knew what he was doing and made buying a car, which I usually hate, very very easy. Big thank you to him and his team.
Google Review
- June 18, 2019
Armin was an exceptional salesman. He knew what he was doing and made buying a car, which I usually hate, very very easy. Big thank you to him and his team.
Google Review
- June 18, 2019
Just wanted to thank Sales Associate Sam Baptista for her help recently. I found Samantha very knowledgeable of the vehicles... super professional and very, very patient. Thanks again to Samantha and thanks to Mercedes-Benz of Natick. I definitely recommend visiting the Dealership and asking...
Google Review
- June 17, 2019
Saena, Just wanted to say "Thank You" to Mercedes-Benz of Natick and to for helping me out recently. Saena is super knowledgeable of the product and always very professional. Danny. Thank you for helping me with what i wanted. you were awesome. you were very professional.I will definitely recommend...
Response from the owner Replied: Thank you so much for providing us with your feedback. We appreciate your business and I am happy to know that both Saena and Danny provided you with 5-star customer service. I'll be sure to pass this along to them! Best, Fahad Arshad, General Manager.
DealerRater Review
- June 17, 2019
The sales representative, Armin, sales manager Danny, and financial manager Jamie, made the transition from my lease to my purchase very smooth and easy. I was able to get the car I wanted with the features I was looking for. I've bought many cars from this dealership and the service is always top...
DealerRater Review
- June 17, 2019
Vito was awesome......I acknowledge that I am a perfectionist and not easy to please but Vito was understanding and bent over backwards to my requests.... Trade in value was very good and came to what I expected for my vehicle. I walked away feeling that I made an excellent purchase. Vito's...
Google Review
- June 16, 2019
I have gone to different Mercedes Benz dealerships in California and Massachusetts over the past 8 years and I think Mercedes Benz of Natick was one the best among them. Exceptional customer service, very on-time and great service. They addressed my concern about the issue that I had with the...
Response from the owner Replied: Amir, we apologize that you are unhappy with Mercedes-Benz's Run Flat Tire program. Unfortunately, this is not something we as the dealership can control, otherwise we would be more than happy to assist you with this. However, if there is anything you may need please do not hesitate to reach out. Thank you for your feedback. -Fahad Arshad, General Manager
DealerRater Review
- June 15, 2019
She is very helpful professional I will be recommending saena to all my freinds and we will be replacing our vehicles soon,we will purchase all new vehicles for our fleet
Google Review
- June 14, 2019
If you are in need of a New Mercedes-Benz I highly suggest visiting this dealership and asking for Samantha B. I recently decided to trade in my GL and downsize to a GLE. I walked out this past Monday with a new 2020 GLE. Samantha was so quick with the whole process and she found the exact car I was...
Response from the owner Replied: Thank you for taking the time to provide your feedback. I'm pleased to know that Samantha provided you with a great experience. She truly is a great member of our team and I'll be sure to show her this review. Thank you for your business and we hope you are enjoying your GLE. Best, Fahad Arshad, General Manager
Google Review
- June 13, 2019
Google Review
- June 08, 2019
Jose Wells helped me with my used car sale, making sure the gas was topped off, new inspection completed, and all paperwork completed so all I had to do was drive it off the lot with no worries. I am very happy!
Google Review
- June 07, 2019
People are informative and kind.
Google Review
- June 05, 2019
It was absolutely great experience to purchase my first Mercedes-Benz suv from Natick, MA. Sales consultant Mr. Vito Argote was extremely helpful to discuss and listen to all my requirements. He was very very patient to go over and spent quiet a good amount of time with us to make sure we feel...
Google Review
- June 05, 2019
The overall service was the best , everyone did there job to the highest degree.
Cars.com Review
- June 04, 2019
we bought our first Mercedez in Natick and I love the service they have, so I change my car for a Mercedez, and Saena was really nice and made the buying process very easy, we did not spend a whole day 1-2 hours and we were done
Google Review
- June 03, 2019
Great service and great people. That's where I will always go from now on.
Google Review
- June 03, 2019
Response from the owner Replied: I'm sorry to see that you had a 1-star experience with us. I would love the opportunity to connect and see what I can do to help. Please feel free to reach out to me at your earliest convenience- FArshad@herbchambers.com. Thank you, Fahad Arshad, General Manager
DealerRater Review
- June 02, 2019
Sales man, Vito, went above and beyond to help us locate the exact car we were looking for. Jamie from financing is top notch and always a pleasure to deal with.
DealerRater Review
- June 02, 2019
Found my car online. Contacted dealership and started making arrangements for purchase. We live 500 miles away so all paperwork was done by mail. Took a little doing but Brian did a great job and was never anything but friendly and no complaints of the hassle. We got there car was clean & ready....
Google Review
- May 31, 2019
Saena Nikolas is wonderful to collaborate with! Found the car of my dreams and made the process seamless! Highly recommend! Fantastic!
Google Review
- May 31, 2019
Outstanding sales and service! Charles S my salesperson gave white glove service - awesome to work with! This is my second car purchase with Charles at MB of Natick!
Cars.com Review
- May 31, 2019
This is my 2nd car ourchase at MB of Natick. My salesperson Charles S was awesome every step of the way. Fast process, got me what I wanted and worked around my crazy schedule.
Cars.com Review
- May 30, 2019
Made an appointment to meet with the salesman Mr. Steve Boston and negotiated a trade-in for a Mercedes model 300GLC, It has most bells and whistles and I'm under what I wanted to spend. I signed all the papers and was all set to pick up my new suv several days later not sooner due to the...
Google Review
- May 25, 2019
I recently leased an E450 from Mercedes-Benz of Natick. Coming from several years of Lexus vehicles, I arrived at the dealer with pretty high expectations, and Charles Scrymgeour exceeded them. He had a car ready for us to test drive, and didn't hesitate to bring out another with a different...
DealerRater Review
- May 25, 2019
I recently leased my first Mercedes from Mercedes-Benz of Natick. Coming from several years of Lexus vehicles, I arrived at the dealer with pretty high expectations, and Charles Scrymgeour exceeded them. He helped us figure out the right vehicle for us, and there was never any pressure. My past...
DealerRater Review
- May 24, 2019
I saw a Lexus RX350 2013 and decided to stop by to check. The dealership is awesome and sales consultant, Saena Nikolas was very helpful. Her expertise and professional skills guided me in purchasing the SUV. The vehicle was delivered promptly. I am very glad as the vehicle is in good condition and...
Google Review
- May 22, 2019
DealerRater Review
- May 20, 2019
I drove in with drivers rear tire almost flat, they had my tire in stock and I drove out 90 min later with a cleaned car inside out wi ty h a functioning tire.
Google Review
- May 16, 2019
Steve Boston made my recent purchase and amazing experience. I can't thank them enough!
Yelp Review
- May 16, 2019
We worked with Charles Scrymgeour and he was amazing with the help of getting us a GLE 350! Most knowledgeable person regarding Mercedes I have met. With my wife and I both having an E class, he is the only person I will be going to in the future for our next ones. Very hands on thru the entire...
DealerRater Review
- May 15, 2019
Shopped online for a 2016 C300. Found the vehicle with specs at this dealership. Was assigned to Saena Nikolas. Quick and easy transaction. Painless out of state delivery to Connecticut. A satisfying car buying experience.
Google Review
- May 15, 2019
My wife and I both could not be happier with our experience at Mercedes Benz of Natick.We had been looking for a GLA 250 for a couple months.Luckily we found a listing in Natick that was just what we were looking for. It was a 90 min drive from our house. But we are so glad that we decided to take a...
Google Review
- May 13, 2019
My salesman, Charles E. Scrymgeour, provided me with outstanding customer service. He was extremely helpful in selecting the right vehicle and kept me apprised of the delivery from overseas to the dealership. I also appreciate the great deal Fahad put together on the purchase and trade.
Google Review
- May 13, 2019
Professional, fast, comfortable, good service, taking care
DealerRater Review
- May 11, 2019
Contacted Dealership through True Car... my schedule is very hectic... so they brought the car to me! Unconventional, maybe... but customer service is Top Priority.
DealerRater Review
- May 08, 2019
I visited this dealership on two occasions looking at two separate cars. As a result I worked with 2 sales reps. I ultimately ended up buying with Saena who I found to knowledgeable, patient, and provided excellent customer service overall. She made the process extremely smooth.
Google Review
- May 07, 2019
A special thank you to Savannah Silva for always going above and beyond to take care of any of my service issues or needs. I am a loyal client now for over 12 years and have had nothing short of a positive experience buying and servicing at Mercedes Benz of Natick. The entire service team is...
DealerRater Review
- May 05, 2019
I arrived on Friday afternoon after several weeks away, got in my S560 and saw a low pressure error in my front right tire. Stopped by to ask the crew to add air since we were passing by and we saw that there was a nail in the tire. Run flat so it had to be replaced, and I was supposed to head to...
Google Review
- May 04, 2019
Cars.com Review
- May 04, 2019
Mercedes-Benz of Natick made purchasing a vehicle experience very pleasant! Though I had purchased vehicles from other dealership in the past ,but at Herb chembers, the whole team worked with me to complete every step as it was most convenient for me. I highly recommend Mercedes-Benz of Natick as...
Google Review
- May 02, 2019
Just wanted to say "Thank You" to Mercedes-Benz of Natick and to Samantha Baptista for helping me out recently. Sam is super knowledgeable of the product and always very professional. Thanks again Sam for your patience! I will definitely recommend the dealership and Samantha to anyone who is...
Google Review
- May 02, 2019
I usually do not write such long reviews, but I feel I need to tell about my experience with Herb Chambers to avoid their other clients of their level of service.Here is the story:I had an oil leak issue on my G63 AMG (56k miles) and had already had to pay for repairs and then it continues to leak...
Yelp Review
- May 02, 2019
I usually do not write such long reviews, but I feel I need to tell about my experience with Herb Chambers to avoid their other clients of their level of service.Here is the story:I had an oil leak issue on my G63 AMG (56k miles) and had already had to pay for repairs and then it continues to leak...
DealerRater Review
- May 02, 2019
Usually I do not write such long reviews, but I feel I need to tell about my experience with Herb Chambers to avoid their other clients of their level of service. Here is the story: I had an oil leak issue on my G63 AMG (56k miles) and had already had to pay for repairs and then it continues to...
Google Review
- May 02, 2019
Great sales department.
Google Review
- May 01, 2019
This was the perfect place for me to get new car. It was quick and easy. No pressure environment and personable sales men and women.
Google Review
- May 01, 2019
Great experience recently at Mercedes-Benz Natick.... Big thank you to Sales Associate Samantha Baptista for taking the time to answer my questions and concerns. Samantha was very, very helpful and professional.... super patient with me. Thanks again Sam for all your help!
Google Review
- May 01, 2019
Definitely the place to visit on your next purchase... Kudos to Mercedes-Benz of Natick and a special thanks to Sales Associate Samantha Baptista for assisting me and guiding me through the process. Samantha is amazingly knowledgeable of the vehicles and very professional. Thank you Sam and...
Cars.com Review
- May 01, 2019
I am very happy with their service!! Especially my service advisor Brian, he is really helpful. I recommended him whoever is looking for good service.
Google Review
- April 30, 2019
I've had a great experience buying a car from this dealership, working with Armin was a pleasure
Cars.com Review
- April 30, 2019
I'm very satisfied and impressed with the service they do / provide in Natick Mercedes dealership . From the very beginning I have got all questions answered and received support in every step of the way . Each person working there is extremely friendly and handle business - wow ! Service I needed...
Google Review
- April 29, 2019
Great service from the moment I walked in the door. Savanah took my information and kept me up to date on the progress of service. Loaner vehicle was key as my service carried over to a second day due to additional service items added to the list after I arrived.
Google Review
- April 29, 2019
I want to start off by saying this dealership is not one of the best dealerships its is the best dealership I have ever experienced in my 51 years of existence. I have been in and out of the dealership for many things, parts paint pens wipers and when I was still under warranty on my C300 2013 they...
Response from the owner Replied: We value you and your business very much so, and I am sorry for this inconvenience. However, the car was paid for as of April 28th and it has to stay online until the deal is booked. We understand that this is not ideal, but sometimes deals can fall through. If there is another vehicle you are interested in we are happy to assist you! Please give us a call. Best, Fahad Arshad, General Manager
Google Review
- April 29, 2019
I want to start off by saying this dealership is not one of the best dealerships its is the best dealership I have ever experienced in my 51 years of existence. I have been in and out of the dealership for many things, parts paint pens wipers and when I was still under warranty on my C300 2013 they...
Response from the owner Replied: We value you and your business very much so, and I am sorry for this inconvenience. However, the car was paid for as of April 28th and it has to stay online until the deal is booked. We understand that this is not ideal, but sometimes deals can fall through. If there is another vehicle you are interested in we are happy to assist you! Please give us a call. Best, Fahad Arshad, General Manager
DealerRater Review
- April 29, 2019
I had gone in on a Sunday for a test drive on their used inventory, determined to purchase of course, We had a little hick-up where the car was unavailable, however Samantha Baptista was persistent in figuring out the location guaranteed she would have an answer and even offered her personal car...
Google Review
- April 29, 2019
Great service from the moment I walked in the door. Savanah took my information and kept me up to date on the progress of service. Loaner vehicle was key as my service carried over to a second day due to additional service items added to the list after I arrived.
Google Review
- April 28, 2019
After a lot of shopping around I was happy to have met Armin, he made the whole process painless and was very efficient.
DealerRater Review
- April 28, 2019
Saena Nikolas was very helpful and very nice person to deal with .I will recommend her to all my friends and family ,the best dealership go and see Saena.
Google Review
- April 26, 2019
DealerRater Review
- April 25, 2019
Jose did a fantastic job, with the presentation of the vehicle, We enjoyed the hole sales process. Felt no pressure and everything was laid out for us. The management and Finance department were very helpful.
Google Review
- April 23, 2019
Its always a pleasure working with Armin. Hes an adept salesman who treats his customers the way they should be treated. Ive met plenty of car salesman in the past and am glad to have connected with him, I cannot recommend Armin enough.
Response from the owner Replied: Brian, thank you for your 5-star review. Glad you had a great experience with Armin. I'll be sure to pass this along to Armin, and we thank you for your recommendation. Best, Fahad Arshad, General Manager
Google Review
- April 23, 2019
Initially I went to Mercedes-Benz of Natick to lease an A-Series, Charles Scrymgeour knowledge of the car and what I really needed. He helped me to go over other series and he found the best car matches with my need and budget (C300-Y2019!) ...Unbelievable...Greatest car with Greatest price!Charles...
Response from the owner Replied: Reza, thank you for your review. I'm pleased to know that Charles provided you with great customer service, and got you into the right car for you! We thank you for your business and hope you are enjoying your new car! Best, Fahad Arshad, General Manager.
Google Review
- April 23, 2019
I would like to start off by saying how disappointed I am about this entire transaction. We requested, from the dealership, on Friday, April 19, 2019 if we could put a deposit on a vehicle that we was looking at since we were coming from so far away. Our financing is secured, but we were not given...
Response from the owner Replied: Jack, I apologize that you are disappointed in your experience with us. Unfortunately, we cannot hold vehicles. If there is another vehicle you are interested in, we are happy to assist you! Best, Fahad Arshad, General Manager
DealerRater Review
- April 23, 2019
Went there for a test drive and I had this pleasure to meet with this young lady called Saena Nikolas. Omg. She knew everything about the car , she explained to me all the safety features and the performance of the engine. Then we went in the test drive and she was very patient and polite. Guys,...
Yelp Review
- April 23, 2019
One of their service department drivers almost ran a motorcycle off the road in front of me and refused to pull over for the driver and wouldn't Exchange information, he was tailgating the driver, as well as trying to pass him on double yellows, trying to pass him at stoplights, and break checked me...
DealerRater Review
- April 22, 2019
Went there to test drive a new car and my salesperson was a very polite and professional girl called Saena Nikolas. Very patient and sweet she never pressure me and she did everything to help me with my credit issues. I will recommend this dealership and Saena to all my friends. Customer here get...
Google Review
- April 22, 2019
Great sales team over here always a pleasure working with Armin Safai.
Google Review
- April 21, 2019
Initially I went to Mercedes-Benz of Natick to lease an A-Series, Charles Scrymgeour knowledge of the car and what I really needed. He helped me to go over other series and he found the best car matches with my need and budget (C300-Y2019!) ...Unbelievable...Greatest car with Greatest price!Charles...
Response from the owner Replied: Reza, thank you for your review. I'm pleased to know that Charles provided you with great customer service, and got you into the right car for you! We thank you for your business and hope you are enjoying your new car! Best, Fahad Arshad, General Manager.
Cars.com Review
- April 21, 2019
Initially I went to Mercedes-Benz of Natick to lease an A-Series, Charles Scrymgeour knowledge of the car and what I really needed. He helped me to go over other series and he found the best car matches with my need and budget (C300-Y2019!) ...Unbelievable...Greatest car with Greatest price! Charles...
Edmunds.com - Sales Review
- April 21, 2019
Initially I went to Mercedes-Benz of Natick to lease an A-Series, Charles Scrymgeour knowledge of the car and what I really needed. He helped me to go over other series and he found the best car matches with my need and budget (C300-Y2019!) ...Unbelievable...Greatest car with Greatest price! Charles...
DealerRater Review
- April 21, 2019
Initially I went to Mercedes-Benz of Natick to lease an A-Series, Charles Scrymgeour knowledge of the car and what I really needed. He helped me to go over other series and he found the best car matches with my need and budget (C300-Y2019!) ...Unbelievable...Greatest car with Greatest price! Charles...
DealerRater Review
- April 21, 2019
Smooth, clean and fast. Other dealerships have to lean from them. No one wants to have issues with getting their car serviced and with this team you never do.
Google Review
- April 20, 2019
I would like to start off by saying how disappointed I am about this entire transaction. We requested, from the dealership, on Friday, April 19, 2019 if we could put a deposit on a vehicle that we was looking at since we were coming from so far away. Our financing is secured, but we were not given...
Response from the owner Replied: Jack, I apologize that you are disappointed in your experience with us. Unfortunately, we cannot hold vehicles. If there is another vehicle you are interested in, we are happy to assist you! Best, Fahad Arshad, General Manager
Google Review
- April 20, 2019
Its always a pleasure working with Armin. Hes an adept salesman who treats his customers the way they should be treated. Ive met plenty of car salesman in the past and am glad to have connected with him, I cannot recommend Armin enough.
Response from the owner Replied: Brian, thank you for your 5-star review. Glad you had a great experience with Armin. I'll be sure to pass this along to Armin, and we thank you for your recommendation. Best, Fahad Arshad, General Manager
Cars.com Review
- April 20, 2019
This was my best car buying experience...Not only because they provided great customer service but also the honestly and fairness of the whole process, Jose Wells helped me and he is absolutely professional and pleasant to work with! Will definitely recommend this place to anyone!
DealerRater Review
- April 16, 2019
Engine amber light was dash warning. Everyone was competent & polite. This includes Brian & the personnel process the car loan. There arent too many things more to say except Charles in sales is back & he was wonderful to work with.
Yelp Review
- April 15, 2019
I said I would update as time goes on and it's just losing stars. All of the assistance seems to halt as soon as you get your car and give them your money. I have been waiting for a spoiler to be installed for a week and last time I picked my car up there was this disgusting black sludge on the top...
DealerRater Review
- April 11, 2019
Saena helped us buy our dream car. She quickly responded to our questions over the phone when we first found the car and worked with us throughout the entire process. She was also very knowledgeable about the car and provided a detailed car history. I highly recommended working with Saena if your...
Google Review
- April 09, 2019
excellent service team
Google Review
- April 09, 2019
The service guys at Herb Chambers in Natick are awesome! They treat me so well, whether the service is for a small issue or a more complicated one. They go over and above to explain what needs to be done and why, and make the wait time enjoyable. I trust them to keep my vehicle running smoothly...
Google Review
- April 09, 2019
We had an amazing experience at this Mercedes, and everyone was super nice and helpful. We worked with Saena, who is fantastic. She went above and beyond for us and helped me get my dream car. Thank you all so much!!! I HIGHLY recommend this dealership!
Response from the owner Replied: Thank you for your review, Amanda! We appreciate your business and I'm glad you had a 5-star experience with us. Best, Fahad Arshad, General Manager.
Google Review
- April 09, 2019
excellent service team
DealerRater Review
- April 04, 2019
We had an amazing experience at this Mercedes, and everyone was super nice and helpful. We worked with Saena, who is fantastic. She went above and beyond for us and helped me get my dream car. Thank you all so much!!!
DealerRater Review
- April 04, 2019
From the minute you walk in to the minute you drive out, they make you feel like you are at home and never pressured to do anything youre not comfortable with. Jose was the best of any dealer but Ive dealt with in the past. Be a 55-year-old I have seen my share of car dealerships. Some good some...
Google Review
- April 04, 2019
We had an amazing experience at this Mercedes, and everyone was super nice and helpful. We worked with Saena, who is fantastic. She went above and beyond for us and helped me get my dream car. Thank you all so much!!! I HIGHLY recommend this dealership!
Response from the owner Replied: Thank you for your review, Amanda! We appreciate your business and I'm glad you had a 5-star experience with us. Best, Fahad Arshad, General Manager.
Google Review
- April 04, 2019
The service guys at Herb Chambers in Natick are awesome! They treat me so well, whether the service is for a small issue or a more complicated one. They go over and above to explain what needs to be done and why, and make the wait time enjoyable. I trust them to keep my vehicle running smoothly...
Google Review
- April 03, 2019
very helpful
Yelp Review
- April 03, 2019
Francisco helped me as soon as I walked in the door. I Got a beautiful E350 for a great deal . With a 3 year warranty. I Will update my review after first couple of service calls. Might increase review to 5 stars. Overall great experience. And defiantly one I will remember. They did their best to...
DealerRater Review
- April 03, 2019
My recent purchase of a Mercedes from the Mercedes - Benz Natick went very smoothly despite of me changing my my mind as to the color and features of the selected car. Vito Argote and Danny Kabout made sure that I found best fit and Jamie McCracken took time to explain to me details of future...
Google Review
- April 02, 2019
I just had a wonderful experience purchasing a vehicle from Mercedes Benz of Natick and would like to recognize a few people who assisted us during the transaction...Francisco was our sales rep, what a great job, no pressure at all...Francisco took a great deal of time talking to us about the...
Google Review
- April 02, 2019
I just had a wonderful experience purchasing a vehicle from Mercedes Benz of Natick and would like to recognize a few people who assisted us during the transaction...Francisco was our sales rep, what a great job, no pressure at all...Francisco took a great deal of time talking to us about the...
DealerRater Review
- April 01, 2019
Our recent purchase of a Mercedes from Mercedes-Benz of Natick couldn't have gone smoother. Danny Kaboub and Saena Nikolas were a pleasure to work with. Saena was very responsive to all our requests and was able to furnish answers to any questions we had. She above and beyond to deliver our...
DealerRater Review
- April 01, 2019
Francisco was very helpful! Tried very hard to make my lease experience to be a positive one ! I will definitely come back for my next lease.
Google Review
- March 30, 2019
Great experience
Google Review
- March 30, 2019
Our service advisor, Fred R. , went out of his way to ensure our E-500 4-matic service went well. He listens to your issues and takes a personal interest in making sure your vehicle is returned in top working order. He helped us get the most out our membership points and provided thoughtful advice...
Response from the owner Replied: Thank you, Stephen, so much for your positive feedback and we hope to have the opportunity to serve your automotive needs for many more years to come!Happy Holidays!Phil Driscoll, General Manager
Google Review
- March 30, 2019
Great
Google Review
- March 30, 2019
As always Fred Romsey was terrific and the service was performed as promised.
Google Review
- March 30, 2019
Very professional and enjoyable buying experience.
Google Review
- March 30, 2019
Great customer service. The staff and management are very helpful and go out of the way to help everytime. Highly professional and our go to dealership. Highly recommended
Google Review
- March 30, 2019
A big "thank you" to Mercedes-Benz of Natick and especially to Salesperson, Samantha Baptista for her time and knowledge during my recent visit to the dealership. Samantha is exceptionally knowledgeable and professional. Thanks Samantha for taking the time and being so very patient with me. ...
Google Review
- March 30, 2019
As always, Suzanne and her team did an exceptional job. MB of Natick has been selling and servicing our vehicles for 20 years. Clean, professional and neat with a nice waiting area
Google Review
- March 30, 2019
I love Herb Chambers! The staff is professional, and the selection of cars is wonderful. I was particularly impressed with a saleswomen named Saena Nikolas. She was personable, funny, and a true professional! She really makes the process of buying a car less daunting. Saena Nikolas, and Herb...
Google Review
- March 30, 2019
Caring staff and great service. Fahad and his team are great to do business with.See Steve Boston if youre in the market for a new MB.
Response from the owner Replied: Thank you for your kind review, we appreciate it. It was a pleasure working with you. -Fahad Arshad, General Manager.
Google Review
- March 30, 2019
Saena Nikolas is the best! Anybody looking for a car should go to her. She is kind, knowledgeable and never pressured for the sake of making a sale. I will most definitely recommend you check out Herb Chambers of Natick and Saena Nikolas.
Google Review
- March 30, 2019
Awesome Service! My salesman was Jose Wells. He was polite and professional!
Google Review
- March 30, 2019
Great service department....Friendly advisors and the work is always as expected.
Google Review
- March 30, 2019
Sam Baptista was phenomenal. She was so responsive and made the whole experience enjoyable and gave me a great deal and got me the vehicle I wanted that fit my budget. She helped walk me through my options and has such a great personality. The manager Cong was very welcoming and friendly. Excellent...
Google Review
- March 30, 2019
We had such a great experience with our first vehicle purchase from Mercedes of Natick. Saena Nikolas was amazing! From the test drives to finding us the perfect car to processing the paperwork she worked diligently to make sure we were well taken care of. I'm already looking forward to our next...
Response from the owner Replied: Thank you for your review. Happy to know that you had a 5-star experience purchasing your vehicle with us. Thank you for choosing Herb Chambers and we look forward to your next visit! Best, Fahad Arshad, General Manager.
Google Review
- March 30, 2019
Mercedes-Benz of Natick made purchasing a vehicle as seamless as possible! Though I had purchased a vehicle from out-of-state, the whole team worked with me to complete every step as it was most convenient for me. I highly recommend Mercedes-Benz of Natick as they have an outstanding team.
Response from the owner Replied: Thank you for taking the time to share your experience with us. I'm pleased to know that you had a positive buying experience. Hope you are enjoying your new vehicle. Best, Fahad Arshad, General Manager.
Google Review
- March 29, 2019
Just wanted to take a moment and express my gratitude to Mercedes-Benz of Natick and to Sales Associate, Samantha Baptista. Thanks Sam for all your help. Sam is a true professional and an asset to the Dealership. I highly recommend visiting Mercedes-Benz of Natick and asking for Sam Baptista. ...
Google Review
- March 28, 2019
A big "thank you" to Mercedes-Benz of Natick and especially to Salesperson, Samantha Baptista for her time and knowledge during my recent visit to the dealership. Samantha is exceptionally knowledgeable and professional. Thanks Samantha for taking the time and being so very patient with me. ...
DealerRater Review
- March 25, 2019
Fred is super at digging in to solve difficult problems. He is consistently helpful and thorough. You learn to appreciate him when you encounter oddball issues. I have had my share and he has always been helpful and persistent at finding and working the problem.
Yelp Review
- March 21, 2019
A clean and modern building with plenty of selection yet still maintains that small town feeling that you miss at a really large dealership. Our sales consultant was Saena Nikolas who always made us feel like we were her most important customers anytime we reached out. Saena worked aggressively to...
DealerRater Review
- March 21, 2019
A clean and modern building with plenty of selection yet still maintains that small town feeling that you miss at a really large dealership. Our sales consultant was Saena Nikolas who always made us feel like we were her most important customers anytime we reached out. Saena worked aggressively to...
Google Review
- March 21, 2019
We had such a great experience with our first vehicle purchase from Mercedes of Natick. Saena Nikolas was amazing! From the test drives to finding us the perfect car to processing the paperwork she worked diligently to make sure we were well taken care of. I'm already looking forward to our next...
Response from the owner Replied: Thank you for your review. Happy to know that you had a 5-star experience purchasing your vehicle with us. Thank you for choosing Herb Chambers and we look forward to your next visit! Best, Fahad Arshad, General Manager.
Edmunds.com - Sales Review
- March 21, 2019
Our sales consultant was Saena Nikolas who was exceptionally professional without losing that personal touch. Saena found us the exact vehicle we were looking for in record time and without the usual sales pressure we've been accustomed to. She guided us through the entire process so efficiently...
Google Review
- March 20, 2019
responsive, relstionship-oriented
DealerRater Review
- March 20, 2019
I'm not one to leave many online reviews but had to pass along my experience working with Saena Nikolas. She was awesome. Knowledgeable, efficient and always made me feel like she was on my side during the buying experience. Absolutely plan on working with Saena again in the future. She made the...
Google Review
- March 20, 2019
Service Advisor(Brian) was great. He understood my concerns and solved the issue. I am very pleased .
Google Review
- March 19, 2019
Very professional and enjoyable buying experience.
Cars.com Review
- March 19, 2019
I have the utmost regard for Fred Romsey, my service advisor. He is truly exceptional. Hes competent, has great people skills, is honest, and always bends backwards to provide outstanding, exemplary service.
Cars.com Review
- March 18, 2019
Service counter person is very kind well take care. Gave loner car without reservation. I need replace one tire, I wish they checked all other tire are pressure.
Google Review
- March 17, 2019
Edmunds.com - Sales Review
- March 17, 2019
I bought a brand new A-class and they made it really seamless to get the car and features that I wanted for a decent price. Jose was great to work with, very nice and communicated very well between visits. Highly recommended!
DealerRater Review
- March 17, 2019
I bought a brand new A-class and they made it really seamless to get the car and features that I wanted for a decent price. Jose was great to work with, very nice and communicated very well between visits. Highly recommended!
DealerRater Review
- March 17, 2019
Great product, exceptional people, beautiful facility and Steve Boston is the consummate professional. You cant go wrong at Mercedes Benz of Natick. They make you feel at home.
Google Review
- March 14, 2019
Sam Baptista was phenomenal. She was so responsive and made the whole experience enjoyable and gave me a great deal and got me the vehicle I wanted that fit my budget. She helped walk me through my options and has such a great personality. The manager Cong was very welcoming and friendly. Excellent...
Google Review
- March 13, 2019
Caring staff and great service. Fahad and his team are great to do business with.See Steve Boston if youre in the market for a new MB.
Response from the owner Replied: Thank you for your kind review, we appreciate it. It was a pleasure working with you. -Fahad Arshad, General Manager.
Google Review
- March 13, 2019
Mercedes-Benz of Natick made purchasing a vehicle as seamless as possible! Though I had purchased a vehicle from out-of-state, the whole team worked with me to complete every step as it was most convenient for me. I highly recommend Mercedes-Benz of Natick as they have an outstanding team.
Response from the owner Replied: Thank you for taking the time to share your experience with us. I'm pleased to know that you had a positive buying experience. Hope you are enjoying your new vehicle. Best, Fahad Arshad, General Manager.
Cars.com Review
- March 13, 2019
Mercedes-Benz of Natick made purchasing a vehicle as seamless as possible! Though I had purchased a vehicle from out-of-state, the whole team worked with me to complete every step as it was most convenient for me. I highly recommend Mercedes-Benz of Natick as they have an outstanding team.
Edmunds.com - Sales Review
- March 13, 2019
Mercedes-Benz of Natick made purchasing a vehicle as seamless as possible! Though I had purchased a vehicle from out-of-state, the whole team worked with me to complete every step as it was most convenient for me. I highly recommend Mercedes-Benz of Natick as they have an outstanding team.
DealerRater Review
- March 13, 2019
Mercedes-Benz of Natick made purchasing a vehicle as seamless as possible! Though I had purchased a vehicle from out-of-state, the whole team worked with me to complete every step as it was most convenient for me. I highly recommend Mercedes-Benz of Natick as they have an outstanding team.
Yelp Review
- March 13, 2019
Great customer service. The staff and management are very helpful and go out of the way to help everytime. Highly professional and our go to dealership. Highly recommended
Google Review
- March 13, 2019
Great customer service. The staff and management are very helpful and go out of the way to help everytime. Highly professional and our go to dealership. Highly recommended
Google Review
- March 12, 2019
Awesome Service! My salesman was Jose Wells. He was polite and professional!
Google Review
- March 12, 2019
I just bought for the first time a Mercedes GLA from Herb Chambers and the service and attention were outstanding at the Natick Dealership. Samatha Baptista was a great sales rep. She answered all the questions and worked with us with a positive, professional and respectful attitude. My experience...
Yelp Review
- March 12, 2019
Best service experience I've had to date. It was so easy to come drop my car and get a loaner and out of the dealership in no time. They notified me as soon as it was ready and it was seamless. Car was cleaned as well and felt like new. Will continue to come here for service and buying needs.
Google Review
- March 11, 2019
Read the Yelp reviews before you go to MB of Natick! My Bad I did not.I did went there two times and the 2nd time experience was horrible at MB of Natick. Thankfully it will be my last. Went there for regular ServiceB for my vehicle and when i received the vehicle i found it mishandled.1) When i...
Response from the owner Replied: I apologize that you are unhappy with your experience with us. However, our technician never went into the backseat of your vehicle, as he shouldn't anyway unless there was a need to be back there. We tried our best to get the marks out and were able to get the majority of them. And as far as the gum missing, no one has any knowledge of a pack of gum. Please feel free to email me- Farshad@herbchambers.com or give me a call - 508-655-5350 as I am happy to speak with you and resolve any issues. Thank you, Fahad Arshad, General Manager.
Google Review
- March 10, 2019
Google Review
- March 10, 2019
Read the Yelp reviews before you go to MB of Natick! My Bad I did not.I did went there two times and the 2nd time experience was horrible at MB of Natick. Thankfully it will be my last. Went there for regular ServiceB for my vehicle and when i received the vehicle i found it mishandled.1) When i...
Yelp Review
- March 10, 2019
Read the Yelp Service reviews before you go to MB of Natick! My Bad I did not.I did went there two times and the 2nd time experience was horrible at MB of Natick. Thankfully it will be my last. Went there for regular ServiceB for my vehicle and when i received the vehicle i found it mishandled.1)...
Herb C. Replied: I apologize that you are unhappy with your experience with us. I have spoken with Fahad, the General Manager of this dealership and he informed me that his technician never went into the backseat of your vehicle, as he shouldn't anyway unless there was a need to be back there. We tried our best to get the marks out and were able to get the majority of them. And as far as the gum missing, no one has any knowledge of a pack of gum. Fahad asks that you please contact him via email- or give him a call - 508-655-5350 as he is happy to see what he can do for you. Thank you.
Google Review
- March 08, 2019
A big "Thank You" to Mercedes-Benz of Natick and especially to the Salesperson, Samantha Baptista for the information I was looking for. I found Samantha to be extremely knowledgeable and professional. Samantha was super patient with me and definitely recommend looking Samantha up when visiting...
Google Review
- March 06, 2019
I brought my 2018 GLC 300 Coupe for service. Now I know is not only the sales team great but service team are also fantastic. Abdul my service advisor very professional. Im always happy when I visit. Great Job guys .
Google Review
- March 06, 2019
Great
Google Review
- March 06, 2019
Google Review
- March 06, 2019
Great experience
Google Review
- March 06, 2019
As always, Suzanne and her team did an exceptional job. MB of Natick has been selling and servicing our vehicles for 20 years. Clean, professional and neat with a nice waiting area
Google Review
- March 05, 2019
Great service department....Friendly advisors and the work is always as expected.
Google Review
- March 04, 2019
I love Herb Chambers! The staff is professional, and the selection of cars is wonderful. I was particularly impressed with a saleswomen named Saena Nikolas. She was personable, funny, and a true professional! She really makes the process of buying a car less daunting. Saena Nikolas, and Herb...
Google Review
- March 04, 2019
Saena Nikolas is the best! Anybody looking for a car should go to her. She is kind, knowledgeable and never pressured for the sake of making a sale. I will most definitely recommend you check out Herb Chambers of Natick and Saena Nikolas.
DealerRater Review
- March 04, 2019
Armin and Alex were a dynamic duo. Both were focused on making my purchase one that accommodated my vehicle requests and financial requirements. Regarding the financial aspect, Tim displayed the same professional demeanor, along with humor and knowledge. Mercedes Benz of Natick has provided a great...
DealerRater Review
- March 04, 2019
Great service - team dedicated to making sure things go well. A great place to have your car taken care of - quick, responsive, and efficient. A solid recommendation.
DealerRater Review
- March 02, 2019
My experience with Mercedes of Natick has always been fantastic. Just what you should expect from a Mercedes Dealership. I have bought 3 vehicles from them and always found the salesman to be friendly ,professional and knowledgeable. My recent experience with Mercedes of Natick involved service of...
Google Review
- March 02, 2019
Every aspect of my purchase experience was terrific. This is an outstanding dealership.
Google Review
- February 28, 2019
Love
Google Review
- February 28, 2019
Great Place for Carss
Google Review
- February 28, 2019
We worked with agent Charles to purchase a 2016 C300 this past weekend. He was a pleasure to work with, very responsive and proactive in keeping us informed throughout the process. We will certainly keep Charles and Mercedes Benz of Natick in mind for future purchases, and tell friends and family of...
Google Review
- February 28, 2019
I visited this dealership and Saena Nikolas was very helpful and knowledgeable, very pleased with all.
Google Review
- February 28, 2019
Just purchased my second car from Herb Chambers. Samantha Baptista was an outstanding sales rep. Walked me through everything I needed to know -- with no pressure sales! The sales manager -- Cong -- was a true gentleman! And he made good on everything we discussed... I am really pleased with...
Google Review
- February 28, 2019
Saena Nikolas is absolutely fantastic. Very helpful and nice. Thank you!!
Google Review
- February 28, 2019
Just purchased my second car from Herb Chambers. Samantha Baptista was an outstanding sales rep. Walked me through everything I needed to know -- with no pressure sales! The sales manager -- Cong -- was a true gentleman! And he made good on everything we discussed... I am really pleased with...
DealerRater Review
- February 26, 2019
Cong and Armin did an outstanding job, they were exceptional. They are what I call the true winners, we will definitely go back to them for our next vehicle.
DealerRater Review
- February 25, 2019
Highly recommend buying from here! The dealership is welcoming, easy to work with, and they treat you like part of the family. Ask for CES; he loves what he does! His patience matched with his Mercedes experience and knowledge, made for a great overall experience.
Edmunds.com - Sales Review
- February 25, 2019
Highly recommend buying from here! The dealership is welcoming, easy to work with, and they treat you like part of the family. Ask for CES; he loves what he does! His patience matched with his Mercedes experience and knowledge, made for a great overall experience.
DealerRater Review
- February 24, 2019
I can count on Fred Ramsey, Sr. Adviser, to make my visit successful. He pays attention to both the owner and the MB in all matters.
Google Review
- February 23, 2019
Great Place for Carss
Google Review
- February 20, 2019
Excellent service; very friendly and knowledgeable staff with a wide selection of well equipped cars to choose from. That is what a car experience should be, positive and fun. Highly recommended
Response from the owner Replied: Thank you for your review. I'm pleased to know that you had a positive experience with us. Best, Fahad Arshad, General Manager.
Google Review
- February 20, 2019
"Shout Out" to Mercedes-Benz Natick and to Samantha Baptista for assisting me with some questions and information I needed on a vehicle. Samantha was super helpful and knowledgeable, not to mention, very patient and professional. I will be recommending Samantha and the dealership to family and...
DealerRater Review
- February 20, 2019
Excellent customer service all around I will recommend to friends and family Im very pleased that I have purchased a great vehicle At your place
Google Review
- February 20, 2019
A big Thank You to Sam Baptista for helping me out recently. Samantha was super knowledgeable and professional. Great experience at Mercedes-Benz Natick and will definitely recommend to family and friends. Thanks again Sam!!
Response from the owner Replied: Thank your for your 5-star review James. Glad Sam provided you with great customer service. -Fahad Arshad, General Manager.
Cars.com Review
- February 20, 2019
They truly care and everyone across the board is a professional. Savannah did a great job with making me feel at home while I wait for the repair to be completed. Most importantly, they are flexible and willing to assist.
Google Review
- February 20, 2019
I visited this dealership and Saena Nikolas was very helpful and knowledgeable, very pleased with all.
Google Review
- February 19, 2019
Google Review
- February 18, 2019
Excellent service. Quick in and quick out.
Google Review
- February 16, 2019
Saena Nikolas is absolutely fantastic. Very helpful and nice. Thank you!!
Google Review
- February 16, 2019
Came in to test drive a mercedes salesperson saena nikolas gave me a 5 star service so impressed I will inform all my colleagues !!!!
DealerRater Review
- February 15, 2019
I found the Natick Mercedes Benz Service Dept really thorough and they meet their deadlines. To mske it really easy you get one of their cars while they service yours! Savannah was knowledgable and got the work done, even replacing gas cap! I highly recommend this dealership.
Google Review
- February 14, 2019
Great customer service. Very pleased
Google Review
- February 14, 2019
I brought my 2018 GLC 300 Coupe for service. Now I know is not only the sales team great but service team are also fantastic. Abdul my service advisor very professional. Im always happy when I visit. Great Job guys .
Google Review
- February 13, 2019
We worked with agent Charles to purchase a 2016 C300 this past weekend. He was a pleasure to work with, very responsive and proactive in keeping us informed throughout the process. We will certainly keep Charles and Mercedes Benz of Natick in mind for future purchases, and tell friends and family of...
Google Review
- February 10, 2019
Love
DealerRater Review
- February 04, 2019
The entire experience was fantastic. Vito was very cordial, patient, and took time to explain even the most minute detail. The manager was also very nice. In the end, I left the place very satisfied overall. Next time you have a chance to come to this dealership, definitely ask for Vito. You will...
Google Review
- February 04, 2019
Google Review
- February 02, 2019
Superb experience I had here. I called to test drove a high end model,no pressure at all. At the time I arrived the car was all ready at the front gate. Steve Boston did a great job introducing the car and arranged a perfect test drive. I ended up not buying the car but the dealer did a great job.
Google Review
- February 01, 2019
Edmunds.com - Sales Review
- January 31, 2019
Right from the very start, our experience with MB of Natick was nothing less than exceptional. After an internet search for a very specific automobile and use of Dealer Rater, which was quite informative, I was informed that if they did not have the ideal car that I wanted, they would order it to my...
DealerRater Review
- January 31, 2019
Right from the very start, our experience with MB of Natick was nothing less than exceptional. After an internet search for a very specific automobile and use of Dealer Rater, which was quite informative, I was informed that if they did not have the ideal car that I wanted, they would order it to my...
Google Review
- January 30, 2019
Vito was fabulous in assisting me with my purchase! Very attentive, patient and thorough in helping me decide on my purchase!!!!
Google Review
- January 30, 2019
Thanks Mercedes-Benz of Natick and Samantha Baptista for your excellent service recently. Thanks for your patience and your knowledge. Great dealership and excellent salesmanship on Samantha's part. Highly recommend visiting this dealership and asking for Sam!!!! Thanks again.
Response from the owner Replied: Thank you for your 5-star review John. Happy to know that you enjoyed working with Samantha. We appreciate your business and recommendation. Best, Fahad Arshad, General Manager.
Google Review
- January 30, 2019
Jose Wells was the consultant I worked with, Jose went above and beyond to accommodate all my requests. Fahhad the General manager worked closed with the sales consultant to get me the best service along with Tim in the finance office.Want to give Jose (A+) on costumer service.Thank you
Google Review
- January 30, 2019
I had such a great experience with Samantha Baptista. She was very knowledgeable and was able to answer all of my questions. I would highly recommend working with her, thank you again.
Google Review
- January 30, 2019
Lovely experience at the dealership. Vito is very helpful and patient to answer all questions I have. Must do business in the future!
Google Review
- January 30, 2019
Easy fast process. Very knowledgeable staff. Smooth transaction. Thank you!!
Google Review
- January 30, 2019
Wanted to take a minute to thank Mercedes-Benz of Natick and more especially Samantha Baptista for helping me out recently. I went in inquring on some vehicles and was assisted by Samantha who was very, very helpful and patient. I was very impressed with Samantha's knowledge of the vehicles. ...
Response from the owner Replied: Thank you for your kind review Mary. Samantha is a great member of our team, and I'll be sure to pass this review along to her. I'm glad she provided you with 5-star service. Best, Fahad Arshad, General Manager.
Google Review
- January 30, 2019
I live in Miami and was in vacation in Boston. I wanted to benefit from my sons experience in automobile to purchase one upon my return to Miami. We visited several dealers. When we got in the Mercedes agency, we were warmly welcomed by Vito Argote who showed us the different models and finally, he...
Response from the owner Replied: Thank you for your review. I'm pleased to know that Vito took great care of you and that everything went smoothly. That is exactly the kind of experience we want our customers to have. Thank you for your business and I hope you are enjoying your new Mercedes. Best, Fahad Arshad, General Manager.
Google Review
- January 30, 2019
Just wanted to thank Samantha Baptista for her patience and excellent service during my recent visit to the dealership. Samantha is extremely knowledgeable and super professional. Thanks again Samantha for all your help. I would highly recommend this dealership and Samantha Baptista to anyone...
Google Review
- January 30, 2019
DealerRater Review
- January 29, 2019
My 4th Car with Mercedes Benz of Natick and they are the Best! Youll be in good hands if you shop for your next car here.
Google Review
- January 28, 2019
Jose Wells was the consultant I worked with, Jose went above and beyond to accommodate all my requests. Fahhad the General manager worked closed with the sales consultant to get me the best service along with Tim in the finance office.Want to give Jose (A+) on costumer service.Thank you
DealerRater Review
- January 27, 2019
Communication is excellent. He coordinated pick up and delivery of my car after the service was completed, even though I was out of town. All went smoothly.
Google Review
- January 27, 2019
awesome customer service
Google Review
- January 26, 2019
Vito was fabulous in assisting me with my purchase! Very attentive, patient and thorough in helping me decide on my purchase!!!!
Google Review
- January 25, 2019
Google Review
- January 24, 2019
DealerRater Review
- January 24, 2019
I never thought that I would buy a Mercedez so fast and in a city situed at 2000 miles of my residence. In fact, we visited this Mercedez agency in Natick - MA, to have an idea of the new models in view of purchasing one upon our return to Miami. We were welcomed by Vito Argote in such warm and...
Google Review
- January 23, 2019
Jose Wells was courteous and provided a good experience at looking at the vehicle we were interested. We ended up buying our car there.
Response from the owner Replied: Thank you for your review. I'm happy to know that you had a 5-star experience with Jose. -Fahad Arshad, General Manager.
Google Review
- January 19, 2019
Google Review
- January 18, 2019
Response from the owner Replied: Thank you! -Fahad Arshad, General Manager.
Cars.com Review
- January 18, 2019
No pressure. No bs. Best experience buying a vehicle. Very customer service oriented. Customer lounge well done. Seems like everything at this dealership is done with the customer in mind.
Google Review
- January 17, 2019
I've been to a lot of dearlship and I've talked to a lot of sales man but never have i talked to such knowledgeable individual like Jose wells. I feel fortunate to have encounter him. Thank you so much for helping me pick my new ride! You are absolutely wonderful at what you do and will be back soon...
Response from the owner Replied: Thank you for your review! Glad you enjoyed working with Jose. Best, Fahad Arshad, General Manager.