Google Review
- March 02, 2021
Google Review
- March 02, 2021
DealerRater Review
- March 01, 2021
I just want to say thank you Scott! As always I have found work on my car timely, well done. I won't go anywhere else.
DealerRater Review
- March 01, 2021
Ive been coming there for over 35 years. At one point a few years ago, the quality of service was really bed. Ive seen a market improvement over the last year! Keep it up!
Google Review
- March 01, 2021
DealerRater Review
- February 27, 2021
Probably the best service for your Mercedes in the MA. Uber clean process and Scott tries to ensure your experience is very positive every time you visit. Service is always exceptional and they provide an honest assessment without any pressure. Top quality!
DealerRater Review
- February 26, 2021
Scott is my service advisor and he definitely lives up to my expectations 🙌🏽 of the Mercedes slogan the best or nothing I love this dealership 🏎
Mercedes-Benz of Natick Replied: Salongeorgedemello - Thank you! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to Scott and the rest of our team. Thank you for your continued business and please let us know if there is anything we can help you with! - Mercedes-Benz of Natick team
Google Review
- February 25, 2021
The staff at the Natick Mercedes Benz are very polite, courteous and helpful. Had a pleasant experience servicing my car, very prompt and I even got an upgraded loaner car.
Google Review
- February 24, 2021
I recently purchased a vehicle from this facility. My sales consultant was Charles and sales manager was Nick . Both of them were super helpful , listened to my and my wife's ask carefully and tried to help in a trusted advisor way I recently purchased a vehicle from this facility. My sales...
DealerRater Review
- February 24, 2021
Exceptional customer service, competent staff, and amazing experience!!! Highly recommend, Vito Argote and Nick Salem. I had a wonderful experience and i will go back in a heart beet.
Mercedes-Benz of Natick Replied: Tony R - Thank you for the kind words about our team! We are truly lucky to have such wonderful people working here like Vito and Nick. We are thankful for your business and we look forward to the opportunity to assist you with your automotive needs again in the future! - Mercedes-Benz of Natick team
DealerRater Review
- February 23, 2021
Everyone at this place was amazing. They were very patient in explaining every details to my parents who are not fluent in English, which was really nice of them. I am definitely coming back to leave my Mercedes back at this place because I know that they will do a top notch job. Very friendly and...
Mercedes-Benz of Natick Replied: KatieK - Thank you so much for your kind words and we truly appreciate the opportunity to earn your business! Our sales team works extremely hard to deliver the top notch service one would expect and it's so rewarding to know we have succeeded. Thank you for your business and we hope to have the opportunity to work with you and your family again! - Mercedes-Benz of Natick team
DealerRater Review
- February 22, 2021
Scott was a pleasure to deal with:candid about error made and helpful. Good communicator. This is the best service organization I have experienced in the last 60 years.
Mercedes-Benz of Natick Replied: mecpc1 - Thank you for sharing your feedback! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that Scott provides to our customers and we'll be sure to pass along your kind words. Congratulations on your new vehicle, we appreciate your business! - Mercedes-Benz of Natick team
DealerRater Review
- February 22, 2021
Scott did a great job setting everything up and following through on a recall and a parts installation plus a complimentary car wash. Thanks again.
Mercedes-Benz of Natick Replied: EdW - Thanks so much for leaving us a review! We'll be sure to tell Scott what a great job he is doing! Many thanks and happy driving! - Mercedes-Benz of Natick team
DealerRater Review
- February 22, 2021
Scott was excellent. He was very knowledgeable about the car I was getting serviced. Everything went smooth and not complaints. I will recommend him to others who are looking forward to get their car service done.
Mercedes-Benz of Natick Replied: vikram.muthyala - Thank you for the five-star review! We're so happy to hear that Scott and our service department were able to assist you! Scott is a real asset to our team and we know he will be glad to see your kind words and recommendation. Thank you for your business and we look forward to assisting you again in the future! - Mercedes-Benz of Natick team
Google Review
- February 18, 2021
DealerRater Review
- February 18, 2021
This was the fastest and easiest car purchase I have ever experienced. Vito was very knowledgeable about the car I was buying. He was upfront and honest, which I knew because I had already done my own research on the car and price. He helped with every step of the purchase including the...
Mercedes-Benz of Natick Replied: Nikitha Devegowda - First and foremost, thank you for taking the time to leave this feedback. We strive each and every day to provide our guests with professional, efficient and friendly service. We're so happy to know that your visit reflects that, and that Vito was able to assist you in finding exactly what you wanted. Thank you so much for your business and we hope to have the opportunity to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team
Yelp Review
- February 18, 2021
All I know is don't finance through the dealership some way they will screw you. Meaning The finance company doesn't let you pay more than you're supposed to. Cause they don't make money on it . Get your Owen Bank.
DealerRater Review
- February 17, 2021
I originally went to a different Mercedes-Benz location in search for a car. I was very underwhelmed and even disappointed by the service there, or lack thereof. Mercedes-Benz of Natick was my next stop, and I couldnt be happier. I wish I went here in the beginning. Vito was very welcoming and...
Mercedes-Benz of Natick Replied: Lynnt72 - Thank you so much for your kind words and we truly appreciate the opportunity to earn your business! Vito is such an asset to our sales team and we're so glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, and friendly personality make him an irreplaceable member of our team. Thank you for your business and kind recommendation. We hope to have the opportunity to work with you again! - Mercedes-Benz of Natick team
Google Review
- February 16, 2021
I had a suspension issue while driving my S-class. The service dept said it was good to drive though bumpy. They took the car in next day and fixed it quickly and professionally. Always a good experience including Covid protocols.
Edmunds.com - Sales Review
- February 16, 2021
Hello, Just wanted to say Mercedes-Benz of Natick provided me with a great experience. I located a vehicle online and brought them a trade. I did my research on what their car was worth, as well as what my trade was worth. They were spot on with both vehicles and a deal was made with little effort...
Google Review
- February 15, 2021
The service team had ro track down some obscure parts to fix an intake problem and basically did an overhaul on air injection system over the weekend! It was ready first thing Monday morning and they didnt even have all the parts in hand on friday yet.
DealerRater Review
- February 15, 2021
Scott Masterson is simply the best service advisor I have ever worked with. He went above and beyond my expectations taking care of my GLE.
Mercedes-Benz of Natick Replied: Blackdogggg - Thank you for the five-star review! We're so happy to hear that Scott and our service department were able to assist you with your GLE. Scott is a real asset to our team and we know he will be glad to see your kind words. Thank you for your business and we look forward to assisting you again in the future! - Mercedes-Benz of Natick team
DealerRater Review
- February 12, 2021
Was looking for a Certified Pre-owned S Class sedan. Vito directed me to a newer model and I could not be happier. My purchase was complicated by an out of state registration but Vito ensured everything went smoothly. Upon delivery Caroline gave me an excellent tutorial and I can say that I need...
Mercedes-Benz of Natick Replied: rdstemler - Thank you for taking the time to tell us about your experience. Hearing that Vito and Caroline took such great care of you from start to finish is the kind of feedback we like to hear! We're so glad you are happy with your new S Class and your experience here at Mercedes-Benz of Natick. Thank you again and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Natick team
Google Review
- February 11, 2021
Google Review
- February 11, 2021
The General manager is very good guyThank you
Edmunds.com - Sales Review
- February 10, 2021
Great experience. They accommodated all my needs and helped me get the car ive been looking for. They made the experience as quick and painless as possible, being I was buying the car in Massachusetts when I live in New Hampshire.
Google Review
- February 10, 2021
DealerRater Review
- February 10, 2021
Had a very positive experience purchasing a used E400 through Saena Nikolas @ Mercedes Benz Natick. She was informative, straightforward, professional and made negotiating fun. She was also personable and helpful - helped me set up the mobile profile, walked me through key features of the car,...
Mercedes-Benz of Natick Replied: weatherly.ralph - Thank you for taking the time to write this review. We're so happy to read that your car-buying experience with Saena was such a positive one! One of our primary goals is to give each guest a positive and professional experience, it sounds like Saena did just that! We appreciate your business and look forward to seeing you again! - Mercedes-Benz of Natick team
DealerRater Review
- February 10, 2021
The dealership is very clean, has polite/friendly workers, and fast. As soon as I walked in I was greeted and introduced to Charles then next thing I know Im in the car of my dreams.
Mercedes-Benz of Natick Replied: SE - Congratulations on your purchase! We're thrilled to hear that your experience with Charles was seamless and easy - that's exactly the kind of service that we strive to offer our customers. Thank you for sharing your kind words, and if there's ever anything else that we may do for you, please don't hesitate to ask! - Mercedes-Benz of Natick team
Google Review
- February 09, 2021
I bought a 2018 e63s .its had a clear car fax report when I got itBut after 3 Months of owning the car there was a negative report on the car fax report.the report shows that the car has a minor accident. I also had a big I bought a 2018 e63s .its had a clear car fax report when I got itBut after...
Google Review
- February 09, 2021
Google Review
- February 09, 2021
A great experience at this location with my recent car purchase. My Sales Representative was Haider who went above and beyond to help me every step of the way. He was extremely supportive and professional throughout the process. I even A great experience at this location with my recent car purchase....
DealerRater Review
- February 09, 2021
We got off to a bumpy start but thanks to Vito and his help I am now driving the vehicle I was hoping to. Thank you!
DealerRater Review
- February 08, 2021
Scott is the best and the service he provides is second to none. Everyone I interact with is friendly and professional. They have my highest recommendation.
Mercedes-Benz of Natick Replied: 12345678 - Thank you for taking time to write this review. We're so happy to read that your car buying experience with Scott was such a positive one! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendation and we look forward to serving your automotive needs for many years to come! Mercedes-Benz of Natick team
DealerRater Review
- February 08, 2021
Sparse, due to Covid. Id like to see all employees wearing FDA recommended masks instead of personal ineffective styles. Maybe Herb Chambers logo design
DealerRater Review
- February 08, 2021
Scott consistently provides excellent service which is appreciated. He is professional and knowledgeable as well. The team at MB Natick has provided great service for me for many years. Many thanks.
Mercedes-Benz of Natick Replied: Daniel.sutherby - First we would like to thank you for your loyalty to our dealership! Secondly, thank you for taking the time to write this review. Scott's commitment to excellence is always in the forefront and we're so glad that was reflected in your experience. We truly value your business and hope to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team
DealerRater Review
- February 06, 2021
I'd recently been hit and my car was being repaired. On a whim, my husband and I pulled into this dealership, although we had no intention of buying a car. We were presented with options, as opposed to feeling like we were being pushed to purchase which made us stay. That, and the obvious quality...
Mercedes-Benz of Natick Replied: salmajen - Thank you so much for sharing your wonderful experience with Vito! It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! - Mercedes-Benz of Natick team
Google Review
- February 05, 2021
Great service, friendly experience, nice staff! Franciso R was my sales rep and was such an awesome guy! Always communicated with me, provided updates. Would highly recommend Franciso and this dealership!
DealerRater Review
- February 04, 2021
Scott in service department went above and beyond making sure something was completed properly. He kept me informed with timely updates and let me better plan. Plus the loaner was great.
Mercedes-Benz of Natick Replied: Anthony D. - Thank you so much for your feedback on your recent experience with Scott. We take pride in providing exceptional customer service and we're so happy our team was able to do exactly that. Thank you for your comments and we look forward to serving your automotive needs for years to come! - Mercedes-Benz of Natick team
DealerRater Review
- February 04, 2021
a battery for a 2009 ml 350 is a little steep.$550 is way too much.norwood cadillac replaced my battery yesterday in my escalade at a cost of $268. she's looking for a new vehicle even though her 13 yr old car only has 39000 mi on it.I think we'll be looking at caddy's.your dealership is great, your...
Yelp Review
- February 04, 2021
Ran my credit when I specifically asked them not to. Made my score go down! After working so hard to increase it again. Not a happy camper.
Cars.com Review
- February 03, 2021
Thee Sales team and support staff were fantastic! delivery was a bit slow due to Covid but the team handled it well. I highly recommend the dealership for a new car purchase
Google Review
- February 01, 2021
Bryan and his team are the best!
DealerRater Review
- February 01, 2021
Scott was the best service advisor I have worked with in my 10 years at this dealership. He took me on time, quickly processed the appointment and had the car done exactly when he said it would be ready.
Mercedes-Benz of Natick Replied: DAP - Thank you so much for the wonderful review. Scott is a valued team member and your feedback is a testament to his commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team
DealerRater Review
- February 01, 2021
We have been leasing with them for over 12 years.Very attentive,fair pricing,easy exchanges for new vehicle.Highly recommended for commercial vehicles. SPEEN FAMILY DENTAL
Mercedes-Benz of Natick Replied: SpeenDental - Thank you for this terrific review and for your continued patronage. Our team works extremely hard to keep our customers coming back and its a pleasure to hear we've succeeded. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! - Mercedes-Benz of Natick team
DealerRater Review
- February 01, 2021
Excellent support, attention and communication skills. Scott Masterson is one of the best I've worked with at this dealership. Makes me look forward to bringing my car in for service as I know I will be well informed and get the best result.
Mercedes-Benz of Natick Replied: Bob123 - Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. We're so pleased Scott was able to do exactly that. Thank you again and we look forward to working with you again in the future! - Mercedes-Benz of Natick team
Edmunds.com - Service Review
- February 01, 2021
It was a pleasure working with Brian, but as always, taking your car to the Mercedes dealership for repairs and servicing is a very expensive experience.
Google Review
- January 31, 2021
Always excellent service. Always on time. Courteous and accommodating.
Edmunds.com - Service Review
- January 31, 2021
Bought my car from this natick mb dealer. Entire staff very friendly. Sales and service advisors very helpful on each steps. Mr. Brian my service advisor always help me out and always fair with everyone.
DealerRater Review
- January 30, 2021
I had a pleasant experience at Mercedes of Natick. The facility was clean and set up for social distancing. You were greeted with a friendly receptionist and the sales people were knowledgeable and experienced.
Mercedes-Benz of Natick Replied: suesully - Thank you for taking the time to write this review! We're so pleased to know that our team made your Mercedes-Benz buying experience a stellar one. Thank you for your business and we look forward to doing business with you again! - Mercedes-Benz of Natick team
DealerRater Review
- January 30, 2021
I had a pleasant experience at Mercedes of Natick. The facility was clean and set up for social distancing. You were greeted with a friendly receptionist and the sales people were knowledgeable and experienced.
Mercedes-Benz of Natick Replied: suesully - Thank you for taking the time to write this review! We're so pleased to know that our team made your Mercedes-Benz buying experience a stellar one. Thank you for your business and we look forward to doing business with you again! - Mercedes-Benz of Natick team
DealerRater Review
- January 29, 2021
Vito and the team were top notch to work with! I would recommend them to others will go back for my next purchase in the future.
Mercedes-Benz of Natick Replied: statillac - Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Vito is a valued member of our team and we're so happy to read your wonderful recommendation. Please let us know if there is anything we can assist you with in the future! - Mercedes-Benz of Natick team
DealerRater Review
- January 29, 2021
I had a great experience with the best of the best sales rep I ever had . Her name is Saena Nikolas . She was so friendly very sweet and knowledgeable. For sure I will come back to visit again and refer more friends and family to her . Thank you again Saena for your service .
Mercedes-Benz of Natick Replied: Klaudiacekrezi92 - Thank you for taking time to write this review. We're so happy to read that your car buying experience with Saena was such a positive one! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendations and we look forward to serving your automotive needs again! - Mercedes-Benz of Natick team
DealerRater Review
- January 28, 2021
Despite speed bumps unrelated to anyone at the dealership the whole process has gone smoothly. New car has lots of new features that were gone through in detail making set up seamless.
Mercedes-Benz of Natick Replied: bhweiner - Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with our team! If there's ever anything more that we can assist you with, please don't hesitate to ask! - Mercedes-Benz of Natick team
Google Review
- January 28, 2021
Although I was not shopping for a Mercedes, Mercedes Benz of Natick had a car that I wanted to text drive. Im glad I went there. I had a great experience throughout the whole process. My salesperson Jonathan was very professional and Although I was not shopping for a Mercedes, Mercedes Benz of...
Google Review
- January 27, 2021
DealerRater Review
- January 27, 2021
Best experience ever buying a car, Vito Argote was really helpful in answering all my questions, he was able to provide me with good explanations. He was kind and willing to help. If I buy another car, I would definitely go to him and I highly recommend him if you are interested in buying a car. 5...
Mercedes-Benz of Natick Replied: nicolaiannone98 - We sincerely appreciate you posting such kind words regarding your experience with Vito here at Mercedes-Benz of Natick! We strive to provide our guests with a professional and enjoyable experience, and it is always a delight to read that one of our team members is exceeding our customers' expectations. We will be certain to share your encouraging words with Vito as we know he'll appreciate the kind sentiment. Thank you and we look forward to serving your automotive needs in the future! - Mercedes-Benz of Natick team
Google Review
- January 27, 2021
DealerRater Review
- January 26, 2021
This was one of the best car buying experiences. No pressure tactics, and wonderful customer service. Thrilled with our purchase. we went to other dealerships, this one won my business.
Mercedes-Benz of Natick Replied: CJ - Thank you so much for your kind words and we truly appreciate the opportunity to earn your business! Providing top-notch customer service is our primary goal and we're glad to hear we delivered. Thank you for your business and we hope to have the opportunity to work with you again! - Mercedes-Benz of Natick team
DealerRater Review
- January 26, 2021
I saw a newly listed GLK350, no pictures on the website yet. Vito Argote showed me the vehicle and was very easy going and a pleasure to work with. Vito showed me the history of the vehicle and quickly instilled the confidence I needed to buy the car and be on my way 90 minutes later. Vito even...
Mercedes-Benz of Natick Replied: Jason T - What an outstanding review to read! It is great to know that Vito was able to provide you with a hassle-free and welcoming shopping experience. Here at Mercedes-Benz of Natick, our primary concern is delivering flawless customer service. We're happy to hear that you felt confident about your purchase and your decision to choose us as your dealer. Thank you for your kind words and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Natick team
DealerRater Review
- January 26, 2021
My husband and I just purchased a Mercedes GLE 350 the beginning of this year Vito was a fabulous salesmen. He was excellent and very knowledgeable. He was not pushy and really listen to what we were looking for. Vito was just awesome. It was a wonderful experience and Caroline who taught me all...
Mercedes-Benz of Natick Replied: Pam.ellakkis - Thank you for sharing this terrific feedback and for choosing Mercedes-Benz of Natick for your purchase needs. Its a pleasure to read that Vito and Caroline were able to assist you and accommodate your needs. For all of our customers who walk through our doors, we want to demonstrate world class service and nothing less. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team
DealerRater Review
- January 25, 2021
My service agent Abdul was very nice and professional, and I was very happy with his service. However, the communication from the dealership via email has been confusing and annoying. The very same day my vehicle was taken out of the dealership after A1 Service, I received a message via email...
Google Review
- January 24, 2021
Cars.com Review
- January 23, 2021
Awesome car buying experience! Saena Nikolas was very knowledgeable and professional! I had just got the car i was looking for with the best price! I highly recomand her...
DealerRater Review
- January 23, 2021
Great job in my Mercedes C 300 with a excellent customer service from Scott Masterson , Service Advisor Herb Chamber Mercedes of Natick thank you again
Mercedes-Benz of Natick Replied: Paulorocha27 - Thanks so much for leaving us a review! We'll be sure to tell Scott what a great job he is doing! Many thanks and happy driving! - Mercedes-Benz of Natick team
DealerRater Review
- January 23, 2021
Scott Masterson is an excellent Service Advisor, and is very knowledgeable about the Mercedes Benz. It's comforting to know that my car is in Scott's care. Jim
Mercedes-Benz of Natick Replied: jreuls - Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. We're so pleased Scott was able to do exactly that. Thank you again and we look forward to working with you again in the future! Mercedes-Benz of Natick team
DealerRater Review
- January 23, 2021
Excellent service as always I have worked with Scott several tomes and it has always been an excellent experience. I particularly appreciate the great communication
Mercedes-Benz of Natick Replied: dausiello - Thank you! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to Scott and the rest of our team. Thank you for your continued business and please let us know if there is anything we can help you with! - Mercedes-Benz of Natick team
Google Review
- January 21, 2021
Annual car inspection. Very professional, very prompt and courteous.Received the reminder: very appreciated. Annual car inspection. Very professional, very prompt and courteous.Received the reminder: very appreciated.Thanks. Very Pleased
DealerRater Review
- January 21, 2021
Excellent service, and excellent communication by your representative Abdul. Also, the rental car was waiting on me upon arrival at the dealership. Total time to drop off my car and get out with the rental car was less than 15 minutes. Five stars service.
Mercedes-Benz of Natick Replied: Malghool - Thank you for providing us with this great feedback! Abdul is wholly devoted to the success of our guests experiences and we are so proud to have him on our team. We appreciate all of your kind words and thank you for choosing us for your automotive needs! - Mercedes-Benz of Natick team
DealerRater Review
- January 21, 2021
Great service, super quick turnaround, awesome communication with updates on car status and completion. Always a fantastic experience at this dealership, whether purchasing or servicing my Herb Chamber Benz.
Mercedes-Benz of Natick Replied: drjohn08318 - Thank you for taking the time to share this great review! Our number one goal is providing an exceptional customer experience. We're so happy to know that this is always achieved during your visits. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team
Edmunds.com - Service Review
- January 21, 2021
Luis Aguasvivas is an excellent service rep. Provides timely feedback and is very easy and pleasant to work with.
DealerRater Review
- January 20, 2021
Savannah is superb! I was crazed trying to get my husband's car in for flat tire repair on New Year's Eve. She was calm, patient, informative, efficient, and most of all kind!
Mercedes-Benz of Natick Replied: Cathy T - Thank you for the five-star review! We're so happy to hear that Savannah and our service department were able to assist you with your tire. Savannah is a real asset to our team and we know she will be glad to see your kind words. Thank you for your business and we look forward to assisting you again in the future! - Mercedes-Benz of Natick team
DealerRater Review
- January 20, 2021
Scott Masterson serviced my car and was an upbeat, knowledgeable manager and and an asset to your team. That's all I want to write
Mercedes-Benz of Natick Replied: lmusmon - Thanks so much for leaving us a review! We'll be sure to tell Scott what a great job he is doing! Many thanks and happy driving! - Mercedes-Benz of Natick team
Google Review
- January 19, 2021
So far my experiences at this dealership have been great! Very professional and great service.
DealerRater Review
- January 19, 2021
Anastasia and Nick were extremely helpful and there to help with everything. They made me feel comfortable with the whole purchase. It was a great experience.
Mercedes-Benz of Natick Replied: Anicolas - Thank you for taking the time to share your experience. We're thrilled that we could work with you to ensure that you received exactly what you wanted in a vehicle. We're also happy to hear that you enjoyed working with Anastasiia and Nick! They truly are wonderful assets to our team. Enjoy your new vehicle, and please don't hesitate to reach out if there's ever anything more that we may assist you with! - Mercedes-Ben of Natick team
Google Review
- January 19, 2021
Google Review
- January 17, 2021
Great, fast, effective service.
Google Review
- January 16, 2021
Google Review
- January 15, 2021
DealerRater Review
- January 15, 2021
Omg. The best experience ever. I will talk about this experience till the day i die. What a great person. Saena Nicholas. Love her professionalism, work ethic and her spirit.
Mercedes-Benz of Natick Replied: Flamurvezaj@gmail.com - Thank you for your glowing review! We strive to offer all of our guests exceptional service both before and after the sale. Employees like Saena make that possible! If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help! - Mercedes-Benz of Natick team
DealerRater Review
- January 15, 2021
Howard Rosenberg provided exceptional service and assistance. He answered all of my questions and guided me smoothly through the purchasing process. My overall impression of working with this dealership is excellent. This was my first time buying a pre-owned vehicle and I was concerned that the...
Mercedes-Benz of Natick Replied: raicho.spilkov - Congratulations on your purchase! We're so pleased to hear that you enjoyed working alongside Howard, and that he went above and beyond to meet your needs. We strive to provide a world-class experience, so it's rewarding to know you had a pleasant time at our dealership. We value your business and please don't hesitate to contact us should any future questions arise! - Mercedes-Benz of Natick team
Google Review
- January 14, 2021
I typically do not write reviews but was compelled to do so because I had such a great experience with the purchasing of my new car at Mercedes-Benz of Natick. From the moment I walked through the door until I drove away in my car, I was I typically do not write reviews but was compelled to do so...
DealerRater Review
- January 14, 2021
Shop and personal all top knotch. Parking lot immaculate building same . all personal same. Nice job .keep up the good work.thank you all for your commitment.
Mercedes-Benz of Natick Replied: John - Thank you for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! We work very hard to ensure that each of our guests is 100% satisfied with the Mercedes-Benz of Natick experience. We're so pleased to hear that our team proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Natick team
DealerRater Review
- January 14, 2021
Scott Masterson was extremely helpful and did everything that I asked. I was extremely happy with him. He promised to call me when my car was ready and he did so.
Mercedes-Benz of Natick Replied: iss - Thank you for taking the time to share your experience! We're thrilled that you enjoyed working with Scott, he's certainly a wonderful asset to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! - Mercedes-Benz of Natick team
DealerRater Review
- January 14, 2021
Excellent service by Abdul Khalid. He follows up and gives you a update as to whats going on with the car from start to finish!!!
Mercedes-Benz of Natick Replied: mwigneswaran - Thank you so much for your feedback on your recent experience with Abdul! We take pride in providing exceptional customer service and we're so happy our team was able to do exactly that. Thank you for your comments and we look forward to serving your automotive needs for years to come! - Mercedes-Benz of Natick team
Google Review
- January 14, 2021
Had a great experience with our recent Mercedes GLC 300 lease . Saena and her team went above and beyond to help us with the best possible deal. We are so happy with our purchase ! Highly recommend Saena and this dealership!
Google Review
- January 13, 2021
Edmunds.com - Service Review
- January 10, 2021
Polite fast and efficient.
Edmunds.com - Sales Review
- January 09, 2021
From the moment I met our sales associate, Charles, I had the best experience. He was very down-to-earth and made the whole process of buying my Mercedes very easy and efficient. I walked in on a Saturday and picked up my car on Monday. No hassle - just easy and pleasant. I would highly recommend...
DealerRater Review
- January 09, 2021
Sales team and the general manager were great to work with. Very customer friendly, knowledgeable and honest to work with. We will definitely shop here again for our next vehicle.
Mercedes-Benz of Natick Replied: ChrisG - We really appreciate you taking the time to leave feedback for our dealership. Here at Mercedes-Benz of Natick, we know the importance of offering customer service that is second to none. A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your business and look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Natick team
Yelp Review
- January 08, 2021
Although this is a Mercedes dealership, I bought a used Toyota from this location, working with Jonathan, and still felt like a valued customer. The customer service - both from the salesmen and the finance department- is impeccable and so far I am very happy with the car! I'd shopped around a lot...
DealerRater Review
- January 07, 2021
Scott rocks in servicing the customers, excellent service . I strongly recommend Scott. I had been client for 1 year and always preferred Scott for service
Mercedes-Benz of Natick Replied: rajdubey7 - Thank you! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to Scott and our team. Thank you for your continued business and please let us know if there is anything we can help you with! - Mercedes-Benz of Natick team
DealerRater Review
- January 07, 2021
It was a pleasure dealing with Scott during my last visit. I felt well informed about all the issues with my car and the timing of the service completion. Looking forward to working with him during my future appointments. Thank you!
Mercedes-Benz of Natick Replied: Yelena - Thank you for sharing your feedback! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that Scott provides to our customers and we'll be sure to pass along your kind words. Thank you again and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Natick team
DealerRater Review
- January 07, 2021
Scott was extremely knowledgeable about my new car issue and made the appointment, repair and loaner car go smoothly! You are the best, Thank you!
Mercedes-Benz of Natick Replied: Cjolley604 - Thank you! It is so kind of you to compliment Scott and we will be sure to tell him what a great job he is doing. We always strive for complete customer satisfaction, so your feedback is rewarding. If you have any questions, please do not hesitate to call us. We are always here for you! - Mercedes-Benz of Boston team
DealerRater Review
- January 06, 2021
I have visited different Mercedes dealerships and this is THE best one without a doubt. Steve is the definition of exceptional customer service. He is professional, knowledgeable and credible. He was very patient answering all of our questions, helped us find the best deal and provided detailed...
Mercedes-Benz of Natick Replied: wbao - Thank you for your glowing review! We strive to offer all of our guests exceptional service both before and after the sale. Employees like Steve and Caroline make that possible! If we can assist you in any way in the future, please do not hesitate to contact us. We wish you many happy and safe driving miles! - Mercedes-Benz of Natick team
DealerRater Review
- January 03, 2021
Scott took the time to answer all of our questions and made sure that everything was done correctly. We feel very confident with knowing that he was over-seeing the work.
Mercedes-Benz of Natick Replied: Doug and Carol - Thank you so much for your feedback on your recent experience with Scott! We take pride in providing exceptional customer service and we're so happy Scott was able to do exactly that. Thank you for your comments and we look forward to seeing you again! - Mercedes-Benz of Natick team
DealerRater Review
- January 03, 2021
stay away from this dealership. we had absolutely horrible experience. purchased certified car here, but this car was in and out of the shop constantly and many times for the same issue. they claimed they fix it , just to have same issue few days later. And the end is the "best" part. little over...
Google Review
- January 01, 2021
DealerRater Review
- December 30, 2020
The team was amazing to work with to purchase my new car. I never felt pressured into a decision and was able to review and all my options. Howard was exceptional and enjoyed our experience.
Mercedes-Benz of Natick Replied: Gregl56 - Thank you for sharing this terrific feedback and for choosing Mercedes-Benz of Natick for your purchase needs. Its a pleasure to read that Howard was able to assist you and accommodate your needs. For all of our customers who walk through our doors, we want to demonstrate world class service and nothing less. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team
Yelp Review
- December 30, 2020
Went to test drive a used Lexus. Great experience with Anastassia who worked to make a deal that worked for us both. Appreciate a dealership that works this way
Yelp Review
- December 30, 2020
Proceed with caution! Super shady experience. I purchased a used vehicle from them and I'm STILL trying to return the extended service plan I bought. It's been nearly 3 months and the service contract is still active! I've been lied to and given the run around since October. I work in the auto...
Cars.com Review
- December 29, 2020
Saena is an awesome sales person! Made the purchase extremely easy and my kids absolutely love her! Great customer service and overall buying experience. Highly recommend working with Saena for your next car purchase. Great work!
Yelp Review
- December 28, 2020
Went there on saturday to purchase a car. Was told I could not be seen because I didn't have an appt. No place on line did it say you need to make an appt. I had been dealing with the internet sales dept. in the Sommerville store.(interesting that when i went on line to the Natick Website I did not...
Herb Chambers Replied: Rickie,Thank you for your feedback. Due to COVID-19, and the different lay-outs of our dealerships, some of our stores require appointments. Capacity limits are in place for certain establishments. The safety of our customers, as well as employees is very important to us. The internet sales departments for every dealership is housed inside, but have separate phone numbers. I am sorry you were unable to contact the dealership in Natick. If you need any further assistance, please do not hesitate to contact me at your earliest convenience. Thank you,Fahad Arshad - General Manager farshad@herbchambers.com
DealerRater Review
- December 27, 2020
We recently purchased a new Mercedes from Mercedes-Benz of Natick. Vito Argote was our sales person. He was very patient with all of our questions and very thorough in his follow-up. Everything was handled smoothly, including selecting all of the custom options. We had a great experience working...
Mercedes-Benz of Natick Replied: maryekuklis - Congratulations on your new Mercedes-Benz! We're so pleased to hear that Vito provided you the world-class experience and that you found your perfect car. We are happy to have earned your business and we look forward to assisting you for many years to come. If any questions arise, please don't hesitate to contact us. We are here to help! - Mercedes-Benz of Natick team
Cars.com Review
- December 26, 2020
Previously, the sales person drove my car. On numerous occasions, my car door was unlocked. Caroline Eva, delivery specialist as well as MB app was notified of the incident and claims they do not know. This incident has been going on for quite some time. MB refused to pay for it! Does any one...
Google Review
- December 26, 2020
Good service
Google Review
- December 26, 2020
Last week I walked into Mercedes-Benz of Natick without an appointment and was warmly greeted at the front desk. In less than a minute I was talking with a Sales Consultant, Charles Scrymgeour who listened to what I wanted for a car and Last week I walked into Mercedes-Benz of Natick without an...
DealerRater Review
- December 26, 2020
I bought my car at a different Mercedes dealership, but after some really disappointing issues came to Natick for service. The level of service here has been extraordinary. Savannah and Scott are my go to in the service department. They are knowledgeable, professional, friendly and always exceed my...
Mercedes-Benz of Natick Replied: LML - Thank you for sharing your experience with us! We're so pleased to hear that Savannah and Scott are always able to assist you with your service needs.. They truly are valuable members of our crew and we are glad to hear that they continue to impress you. Thank you again and please let us know if there is anything we can assist you with in the future! - Mercedes-Benz of Natick team
DealerRater Review
- December 26, 2020
I switched service dealerships after some negative experiences, and I couldn't be happier about it - Scott is great and I ask for him every time.
Mercedes-Benz of Natick Replied: gbstah - Thank you for sharing your feedback! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that Scott provides to our customers and we'll be sure to pass along your kind words. If we can assist with anything else please do not hesitate to reach out! - Mercedes-Benz of Natick team
DealerRater Review
- December 26, 2020
Scott was truly a joy to work with. I always have amazing service and I really do I appreciate it. Thank you for your service!!
Mercedes-Benz of Natick Replied: Daniel - Thank you! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to our team. Thank you for your continued business and glowing review of Scott! He truly is an asset to the team. Thank you again and we look forward to serving your automotive needs for many years to come! - Mercedes-Benz of Natick team
Google Review
- December 24, 2020
DealerRater Review
- December 24, 2020
I have dealt with another MB dealership and in comparison Natick was exceptional both for service and the salesman. I will only deal with Charles in the future.
Mercedes-Benz of Natick Replied: DN - On behalf of all the team here, we would like to thank you for choosing us for your automotive needs. Your honest opinion can be an invaluable reference for other customers who are in the market, for this reason we really appreciate the time that you have taken for sharing your experience. Thank you for your compliments towards the helpfulness and dedication demonstrated by Charles. It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again! - Mercedes-Benz of Natick team
DealerRater Review
- December 23, 2020
Just bought our 2nd Mercedes car in Natick recently. Vito Argote did a good job with good efficiency. We had a pleasant experience. Nick Salem from Finance Dept explained available options in detail. That was very helpful. No pressure at all. Highly recommended.
Mercedes-Benz of Natick Replied: RayReview - Thank you! We're so glad that Vito and Nick were able to assist you with your 2nd Mercedes purchase. They are such assets to our team. If any questions arise about your new vehicle, feel free to reach out to us. We value your continued business and wish you many happy and safe miles! - Mercedes-Benz of Natick team
Google Review
- December 22, 2020
I have been associated with this Mercedes-Benz facility for over 17 years and have faithfully had my cars serviced there. My last experience was extraordinary! Abdul Khalid was my service advisor and provided excellent service. Not only I have been associated with this Mercedes-Benz facility for...
Google Review
- December 22, 2020
I took my 14 C300 in for a check up and Abdul Khalid was my advisor. I am technician at another dealership and I must say my experience with Abdul was exceptional! He paid attention to what my needs were as well as made me feel like a I took my 14 C300 in for a check up and Abdul Khalid was my...
Google Review
- December 22, 2020
Great service experience with Brian!!
DealerRater Review
- December 22, 2020
Just leased my 4th vehicle with this dealership and was fortunate this time to work with Vito. He was awesome!!! He respectfully addressed all my concerns and attended to every detail. It was clear my satisfaction and delight with the new car was primo to him. I know now who to tell my friends...
Mercedes-Benz of Natick Replied: Flower - Thank you for this terrific review and for your continued patronage! Our team works extremely hard to keep our customers coming back and its a pleasure to hear we've succeeded. We're so glad Vito was able to assist you with your automotive needs. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! - Mercedes-Benz of Natick team
DealerRater Review
- December 22, 2020
Had a wonderful experience with Vito Argote leasing my new Mercedes! He was so knowledgable, friendly, and accommodating. He followed all covid guidelines, and made sure my experience and process was seamless and easy. He went above and beyond in every aspect and was very communicative in making...
Mercedes-Benz of Natick Replied: alyssa.m - Thank you for taking time to write this review. We're so happy to read that your car buying experience with Vito was such a positive one! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendations and we look forward to serving your automotive needs again! - Mercedes-Benz of Natick team
Yelp Review
- December 22, 2020
Excellent service provided by Louis A. Thank you for going above and beyond to help me!!! Always a good experience!!!
Google Review
- December 21, 2020
Our Salesperson Saena was outstanding from start to finish. She was professional and informative throughout the process. I highly recommend Saena and Mercedes Benz Natick.
Google Review
- December 21, 2020
Thank you for great service Saena
Google Review
- December 21, 2020
The manager at this place is absolutely horrible, unhelpful and inconsiderate but Frederick Romsey Jr is the only one there who offers great service, he has always been there to help me even when my husband passed and I needed help with my The manager at this place is absolutely horrible, unhelpful...
DealerRater Review
- December 20, 2020
dealership is very well organized in meeting my needs. The various members of the staff each seem to know what they are supposed to do.
Mercedes-Benz of Natick Replied: strehle - Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with us. We value your business and hope to see you again soon! - Mercedes-Benz of Natick team
DealerRater Review
- December 20, 2020
Scott Masterson did a great job! He kept me informed every step of the way and was friendly. proactive and always available by phone or text.
Mercedes-Benz of Natick Replied: Steve - Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with Scott. We value your business and hope to see you again soon! - Mercedes-Benz of Natick team
DealerRater Review
- December 20, 2020
As always, I had a great experience during my service visit at the Mercedes-Benz of Natick. Scott Masterson was very respectful of my constraints. He gave me good information and pointers about what to look out for in my vehicle. Definitely recommend working with him.
Mercedes-Benz of Natick Replied: Srimanth - Thank you for sharing your feedback! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that Scott provides to our customers and we'll be sure to pass along your kind words. We appreciate your business! - Mercedes-Benz of Natick team
Google Review
- December 19, 2020
My wife bought a used honda crv here in 2019 December, the first red flag was the wind shield had to be replaced, car needed a fuel pump and new tires within a month of purchasing the car (all these were not fixed within a month). The My wife bought a used honda crv here in 2019 December, the first...
Response from the owner Replied: Stephen,I am very unhappy to hear of your negative experience. At this time we are still able to honor the discount on new tires, as the others have been on the vehicle for a year. If there is anything we can assist you with please do not hesitate to let me know, and reach out at your earliest convenience.Thank you,Fahad Arshad - General Manager farshad@herbchambers.com
Google Review
- December 19, 2020
Vito Argote was incredible. He went above and beyond to help me find a car that worked and to make my experience completely seamless. He was extremely communicative via phone and text, knowledgeable about the car, offered to deliver the car Vito Argote was incredible. He went above and beyond to...
Google Review
- December 19, 2020
DealerRater Review
- December 19, 2020
Just bought a C300, at Natick location. Great service! Saena is amazing. She made the process of buying a car faster than buying a iPhone at Verizon store. Very recommended
Mercedes-Benz of Natick Replied: ilircukalla - Thank you for sharing your feedback! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that Saena provides to our customers and we'll be sure to pass along your kind words. Congratulations on your new C300, we appreciate your business! - Mercedes-Benz of Natick team
DealerRater Review
- December 17, 2020
Scott Masterson was great. Very attentive to my schedule, proactive about unforeseen service needs and consultative about service options to the issues identified during the visit.
Mercedes-Benz of Natick Replied: PF - Thank you for the five-star review,! We're so happy to hear that Scott and our service department were able to assist you. Scott is a real asset to our team and we know he will be glad to see your kind words. Thank you for your business and we look forward to assisting you again in the future! - Mercedes-Benz of Natick team
DealerRater Review
- December 17, 2020
great experiences. nicely done. I have had this issue before and I went through the service about 2-3 months ago. But the guys at that time told me the battery was fine. However, I got stalled on the road a few weeks ago on a sunday, which really frustrated me. This time, Scott and the repairing...
Edmunds.com - Service Review
- December 17, 2020
good job, work completed as requested.
DealerRater Review
- December 16, 2020
Had a great expierience purchasing my second vehicle with Vito Argote @ Mercedes Benz in Natick. He was very straight forward & great to do business with. I hope to meet him again, or at least someone with the same attitude & professionalism Vito displayed when the time comes to make another...
Mercedes-Benz of Natick Replied: Sadrac - Thank you! Your kind words are greatly appreciated. It is so rewarding to know that Vito was able to provide you with a pleasant experience. We try to make the process easy, transparent, and fun. Thank you for your business, and please let us know if we can ever assist you in the future! - Mercedes-Benz of Natick team
DealerRater Review
- December 16, 2020
Would like to write this review about Haider Amin, the sales consultant who helped me purchase my 2021 GLS. I had to look him up multiple times to find his porofile here. Haider was a great consultant during the process and supported me during and after the sale. Haider went above and beyond to make...
DealerRater Review
- December 16, 2020
Would like to write this review about Chandran and the good service and follow up I received from him and his team. Chandon is a manager with customer first mentality. Today he turned a situation into an opportunity to give good service to me as a customer. Thank you Chandon. I appreciate your...
DealerRater Review
- December 16, 2020
What a terrific experience purchasing a car! I had been looking at the GLC for a while and experienced such great customer service with Vito I purchased from him. A patient and relaxed environment with some really wonderful staff. Thank you all!
Mercedes-Benz of Natick Replied: shirley - Thank you for taking the time to share your experience with Vito! We're thrilled to hear how happy you are. We value our guests feedback and we know Vito and the rest of our team will appreciate your encouraging words. On behalf of our entire team here in Natick, we thank you for your business and look forward to serving your automotive needs for many more years to come! And congratulations on your new GLC! - Mercedes-Benz of Natick team
Google Review
- December 15, 2020
The attention to detail from our Service Advisor, Luis, and the quality of the work done by the back-of-the shop folks are extraordinary.
Response from the owner Replied: Thank you for your review! Happy to know we make the service part of owning a car a little less stressful! Best, Brad Craig, General Manager.
DealerRater Review
- December 15, 2020
Andrew Pritchard helped me to design and order a beautiful AMG G 63 G-Wagon, and I haven't been this excited to get a new "toy" since I was a child! The whole team at MB of Natick (including Kolls Oloko and Nick Salem) hustled to get the car ready for me before Thanksgiving--two weeks ahead of...
Mercedes-Benz of Natick Replied: Ron M - What an outstanding review to read! It is great to know that Andrew, Kolls, Nick, Caroline, Anastasiia, and the rest of the team provided you with a first class and welcoming shopping experience. Our primary concern is delivering flawless customer service and we're happy to know that we provided you with exactly that. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Also, we want to wish you many happy and safe miles on your new G Wagon! - Mercedes-Benz of Natick team
Google Review
- December 15, 2020
Luis is the absolute best service advisor. He is also so polite and helpful. The service department at Mercedes Benz of Natick is the best. The car was finished on time, the loaner program is great and they get you in and out super quick. I highly recommend this dealership. They treat you like...
Google Review
- December 15, 2020
Purchasing my 2021 Mercedes GLS was an exceptional experience at Mercedes Benz of Natick. This was the second time I purchase from this dealership and for sure not the last. I had a great experience with the sales consultant Haidar finance Purchasing my 2021 Mercedes GLS was an exceptional...
Google Review
- December 14, 2020
I just buy my first Mercedes a couple of hours ago and I'm so happy about that. Heider was the one that sold me the car and let me tell everyone that this man is fantastic.he is going to help you with everything to make you experience over there something that you will never forget .
Google Review
- December 14, 2020
Luis Aguasvivas has always been helpful and knowledgable. He goes above and beyond, and that is great quality to have as a service advisor. Thank you for everything!
DealerRater Review
- December 14, 2020
Scott the person who helped me with my key is a very good person with great customer service. Overall a very pleasant experience and nice atmosphere.
Mercedes-Benz of Natick Replied: Andrei T - Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. We're so pleased Scott was able to do exactly that. Thank you again and we look forward to working with you again in the future! - Mercedes-Benz of Natick team
DealerRater Review
- December 14, 2020
Scott Masterson, and the rest of the staff in service at MB Natick, were polite, efficient, friendly and professional! What more can you ask for? I will continue to bring my car here.
Mercedes-Benz of Natick Replied: terim - Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. We're so pleased Scott and the rest of the team were able to do exactly that. Thank you again and we look forward to working with you again in the future! - Mercedes-Ben of Natick team
DealerRater Review
- December 14, 2020
It was a great pleasure working with Nick Salem at Mercedes Benz of Natick. I can say Nick made sure my experience is A+ Purchasing my 2021 GLS. He went above and beyond to explain the products and give me the product that fits my needs and locate the color and spec I am looking for despite the...
Mercedes-Benz of Natick Replied: Jelmassih - Thank you for taking the time to write this review! Nick is so knowledgeable of the Mercedes-Benz line-up and focuses on what the customers needs are. He is truly an asset to this team. Congratulations on your GLS and if you have any questions about your vehicle, please don't hesitate to reach out! - Mercedes-Benz of Natick team
DealerRater Review
- December 14, 2020
Caroline helped me setup my new 2021 Mercedes GLS. Caroline guided me thoroughly through the process answered all my detailed questions. I was amazed by the depth of her knowledge of the product and her attention to details. I can tell you she did not leave any question unanswered. As a software...
Google Review
- December 13, 2020
DealerRater Review
- December 13, 2020
Starting with an immediate response to my inquiry on a used car in their inventory by Andrew, continuing with their readiness to help even though I arrived 20 minutes earlier than my test-drive appointment, the staff was thoroughly responsive. The front desk staff and Andrew connected me to Saena...
Mercedes-Benz of Natick Replied: Deba - We really appreciate you taking the time to leave feedback for our dealership! Here at Mercedes-Benz of Natick, we know the importance of offering customer service that is second to none. A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your kind words about Andrew, Saena, Twana, and the rest of the team. They are truly the best! We wish you many happy and safe driving miles! - Mercedes-Benz of Natick team
DealerRater Review
- December 13, 2020
Scott Masterson, service advisor was excellent. MB of Natick did outstanding job servicing our MB and we recommend using them for Service. They are professional and we feel confident that our auto is safe and running well.
Mercedes-Benz of Natick Replied: Rose - Thank you for providing us with this great feedback! Scott and the rest of our service team are wholly devoted to the success of our guests experiences and we are so proud to have each and every one of them on our team. We appreciate all of your kind words and thank you for choosing us for your automotive needs! - Mercedes-Ben of Natick team
DealerRater Review
- December 12, 2020
I had a great experience and it was a pleasure doing business with Saena and Caroline. They were so patient and kind and helped me with everything and anything that I needed. They made me feel comfortable and they were amazing and professional.
Mercedes-Benz of Natick Replied: Tiffany - Thank you so much for taking the time to write this review. The entire Mercedes-Benz of Natick team strives to make every guest feel at home in our dealership. Saena and Caroline are a perfect example of this. We truly value your business and hope to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team
Google Review
- December 12, 2020
DealerRater Review
- December 11, 2020
Vito did a great job going over all the option in the car and he is so patient and answer all my questions in a very nice and professional way
Mercedes-Benz of Natick Replied: dinawilliam_77 - Thank you for taking the time to share your experience! We're thrilled that you enjoyed working with Vito, he's certainly a wonderful asset to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! - Mercedes-Benz of Natick team
DealerRater Review
- December 11, 2020
Vita was very professional and honest. He made us felt very comfortable from the very beginning. He respected our time. The sales process went smoothly and efficiently. We were overall very happy with our experience with him and at the branch.
Mercedes-Benz of Natick Replied: Val - Thank you so much for your kind words! We are pleased to hear that Vito was able to assist you and that you had a great experience. It has been our pleasure assisting you, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again! - Mercedes-Benz of Natick team
DealerRater Review
- December 10, 2020
The service area is very professional. The staff is always friendly, service coordinators helpful. This was my second time dealing with Fred and he is always pleasant, informative and helpful. You make it so easy.
Mercedes-Benz of Natick Replied: dms971 - Thank you for posting such an awesome review! We appreciate you taking the time to share your experience with Fred and the rest of our team. A terrific guest experience is what we aim for each and every time and Fred is truly a testament to that. Thank you for your business and we look forward to serving your automotive needs for many more years to come! - Mercedes-Ben of Natick team
DealerRater Review
- December 10, 2020
Great Experience. Brian in service looked out for me and my car as if I were his close friend and that matters. That felt good.
Mercedes-Benz of Natick Replied: jayme - Thank you so much for the wonderful review. Brian is a valued team member and your feedback is a testament to his commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team
Google Review
- December 09, 2020
Called the dealership, they said car in stock. Requested additional info on the vehicle in the same time left all of my info. They said will email me shortly all the info. Nothing happened. Called back, they said car since was sold. I think that is a very unprofessional and tricky way to do...
DealerRater Review
- December 09, 2020
I've worked with a few advisors in the service dept. Some are great, others just not so great, but every time I work with Brian Breidegam, the whole experience is outstanding. The service is always completed before promised and he always anticipates my needs and questions. He pays attention to...
DealerRater Review
- December 09, 2020
Charles Scrymgeour and everyone else associated (receptionist, sales manager, business manager and detail crew) with buying my truck were knowledgeable, professional, honest and respectful. They were also receptive to my needs and very responsive to questions after the sale.
Mercedes-Benz of Natick Replied: Steve C - Thank you for your glowing review! We strive to offer all of our guests exceptional service both before and after the sale. Employees like Charles and the rest of our team make that possible! If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help! - Mercedes-Benz of Natick team
DealerRater Review
- December 09, 2020
Ive had the pleasure of working with Louis Aguasvivas in the Service Dept. for my annual maintenance several times. Top-notch service every time!!
Mercedes-Benz of Natick Replied: Graham - Thank you! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to our team and to Louis. Thank you for your continued business and please let us know if there is anything we can help you with! - Mercedes-Benz of Natick team
DealerRater Review
- December 09, 2020
Prompt, friendly service. They scheduled my appointment for me right away! Scott kept me updated regarding the status of my car. The service was completed and my car was delivered when promised. Also always so nice to return to a clean, vacuumed car!
Mercedes-Benz of Natick Replied: vicwalton - Thank you for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! We work very hard to ensure that each of our guests is 100% satisfied with the Mercedes-Benz of Natick experience. We're so pleased to hear that Scott proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Natick team
Google Review
- December 09, 2020
DealerRater Review
- December 05, 2020
Vito was very thorough and made the purchase very smooth. Helped familiarize me with vehicle and all the various options. Will definatelly buy from Vito again.
Mercedes-Benz of Natick Replied: janzo - Thank you for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. We're so happy to know that this was achieved with you during your visit with Vito. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team
Google Review
- December 05, 2020
The Sales people there are very courteous and knowledgeable. The venue is nice and their parking lot is full of one of the kind cars. My Sales person there Saena is awesome, helpful and fights for the customer.
DealerRater Review
- December 04, 2020
Scott was very personable and caring as well as professional! He took the time to speak with me, smile, and be human. I cannot say enough words to state how much I respect and appreciate Adam Shapiro. He is an asset to the corporation. He is passionate and knowledgeable about the brand. He cares...
Mercedes-Benz of Natick Replied: SSinai - What an outstanding review to read! It is great to know that Scott and Adam were able to provide you with a hassle-free and welcoming experience. Here at Mercedes-Benz of Natick, our primary concern is delivering flawless customer service. We're happy to hear that you felt confident about your decision to choose us as your dealer. Thank you for your kind words and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Natick team
DealerRater Review
- December 04, 2020
Mercedes of Natick is the best car dealership I have worked with. They really give there all to help you find the Mercedes for you and paperwork process!!! You are in good hands when you choose Mercedes of Natick.
Mercedes-Benz of Natick Replied: Perene Rice - Thank you! We are pleased to hear that our team made your purchasing experience a memorable one and took excellent care of you. We strive to provide a 5-Star experience so it's rewarding to hear that our team is delivering. We wish you many miles of enjoyment with your new Mercedes-Benz! - Mercedes-Benz of Natick team
DealerRater Review
- December 03, 2020
I've known Fred Romsey for well over 30 years and have always requested him as a Service Advisor. Fred is knowledgeable of every aspect of the Mercedes vehicle and has always provided me with excellent service.
Mercedes-Benz of Natick Replied: cathybelliduffy - Thank you! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to our team and to Fred. Thank you for your continued business and please let us know if there is anything we can help you with! - Mercedes-Benz of Natick team
Google Review
- December 01, 2020
Charles at MB Natick is a breath of fresh air- he is knowledgeable, professional and fair. I will be using him again for my next car and recommend him to anyone.
DealerRater Review
- December 01, 2020
Despite the fact that the new air bag was defective and a second one was installed taking 4-5 hours in all, I appreciate the workmanship that goes into repairs at M-B of Natick as well as the relationship we have with Brian, our service advisor. Unfortunately, Brian was on the phone with a client...
DealerRater Review
- December 01, 2020
We were very happy with our purchase. Max was excellent and applied no pressure with our purchase as well as kolls in financing. Caroline was very helpful and knowledgable.
Mercedes-Benz of Natick Replied: cynthia chavious - Thank you for taking the time to tell us about your experience. Hearing that Max, Kolls and Caroline took such great care of you from start to finish is the kind of feedback we like to hear! We're so glad you are happy with your new purchase and your experience. Thank you again and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Natick team
DealerRater Review
- December 01, 2020
They always are courteous and helpful. Would not go anywhere else. Service is always top notch there. I feel like they truly want to help me.
Mercedes-Benz of Natick Replied: johnsten - Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Please let us know if there is anything we can assist you with in the future! - Mercedes-Benz of Natick team
Google Review
- December 01, 2020
Google Review
- November 30, 2020
Great service and knowledgeable staff.
Google Review
- November 30, 2020
Google Review
- November 29, 2020
Love my new gla, great easy experience here. Worked the Saena, she knew everything and answered all my question's couldn't be anymore happy.
Google Review
- November 28, 2020
Google Review
- November 27, 2020
DealerRater Review
- November 26, 2020
Work was completed in a timely way. Inspection revealed a problem which was resolved. Communication was excellent and checkin/checkout was easy. Great service department
Mercedes-Benz of Natick Replied: sbramson - Thank you so much for your feedback on your recent experience with our service department! We take pride in providing exceptional customer service and we're so happy our team was able to do exactly that. Thank you for your comments and if you need further assistance please do not hesitate to reach out! - Mercedes-Benz of Natick team
Google Review
- November 26, 2020
Google Review
- November 26, 2020
Mat the sales person, was very detailed oriented with the information given about the
Google Review
- November 25, 2020
Thank you so much to the people that helped me, they are all great honestly. I would like to thank Saena the saleswoman, shes amazing. I would also like to thank the financial Manager, Kolls. Hes the one that made this all happen. Much appreciated!
DealerRater Review
- November 24, 2020
Our sales consultant Vito made this a very pleasant experience. No pressure and very helpful. He made sure we were able to take the car same day when at first it was going to take up to 10 days. We would buy from him again.
Mercedes-Benz of Natick Replied: Fabu1007 - Thank you for sharing feedback from your recent visit to our dealership! We're thrilled to know that you had such a wonderful visit and that our team, specifically Vito, provided you with excellent service. We hope to have the opportunity to assist you again in the future! - Mercedes-Benz of Natick team
DealerRater Review
- November 24, 2020
Luis was excellent! He offered excellent information and communicated through the day, from my initial drop off to picking up the vehicle at a requested time. Thank you
Mercedes-Benz of Natick Replied: Ian - Thank you! It is always rewarding to receive great feedback like this and we really do appreciate you taking time out to review us. It is great to know that you enjoyed working with Luis, we think he's the best too! Thank you for your business and we look forward to welcoming you back in the future! - Mercedes-Benz of Natick team
DealerRater Review
- November 23, 2020
I had a most pleasant experience with everyone at Mercedes-Benz of Natick. Howard was particularly nice to work with as his no-pressure style suited my need to vet out my decision thoroughly. I have never been able to say that I enjoyed a car-buying experience until now and I'm very glad I chose to...
Mercedes-Benz of Natick Replied: debhawkins - Thank you for sharing this terrific feedback! Its a pleasure to read that Howard and the rest of the team were able to assist you and accommodate your needs. For all of our customers who walk through our doors, we want to demonstrate world class service and nothing less. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team
Google Review
- November 22, 2020
Google Review
- November 21, 2020
The servicing of my vehicle was handled smoothly, easily and professionally.
DealerRater Review
- November 21, 2020
Sales people very friendly and responsive to needs. Checked in regularly, sent birthday greetings and sent updates on new vehicles towards the end of my lease.
Mercedes-Benz of Natick Replied: bfrascadore - We appreciate the kind words and are excited to have you as part of the Mercedes-Benz of Natick family! Caitlin and Charles are valued members of the team and we're so happy to know that they took such good care of you. Please let us know if there is anything else we can help with! - Mercedes-Benz of Natick team
DealerRater Review
- November 20, 2020
This was a wonderful experience! She was very knowledgeable and thorough. I would recommend her highly. She answered all of my questions and provided me with the information I needed.
Mercedes-Benz of Natick Replied: WS - Thank you so much! We're so pleased to learn that your experience with Saena was such a positive one. We appreciate your business and we hope to see you again in the future! - Mercedes-Benz of Natick team
Google Review
- November 19, 2020
DealerRater Review
- November 19, 2020
Courteous and efficient . Fred Romsey is the consummate professional .Always dependable and to the point. I have not been disappointed in my dealings with Fred over the past 13 years!
connollyjoseph Replied: Keep up what you are doing. Happy Holidays. Sincerely, Joe Connolly/Connolly & Associates,Inc.
Google Review
- November 17, 2020
Howard Rosenberg and Mercedes-Benz of Natick made my recent purchasing experience a pleasant one. I could not have asked for better customer care and communications were stellar from start to finish. Thank you for being a class act dealership.
Cars.com Review
- November 17, 2020
Thank you Mercedes-Benz of Natick for making my recent purchasing experience a pleasant one. I could not have asked for better customer care and communications were stellar from start to finish. Class act dealership!
Google Review
- November 17, 2020
DealerRater Review
- November 16, 2020
Saena was the main reason why I bought my new car. She was pleasant, friendly, professional, trustworthy, and honest. She made me feel very comfortable and welcome. Everything was smooth and I am very happy I went there. I highly recommend this dealership if you are thinking of buying a Mercedes.
Mercedes-Benz of Natick Replied: RMekary - Thank you for your glowing review! We strive to offer all of our guests exceptional service both before and after the sale. Employees like Saena make that possible! If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help! - Mercedes-Benz of Natick team
Google Review
- November 15, 2020
Google Review
- November 12, 2020
Google Review
- November 11, 2020
DealerRater Review
- November 11, 2020
Again Mercedes Benz of Natick is truely a great place to buy and service your car . All quality personal and service is outstanding ..keepup the great work !!
Mercedes-Benz of Natick Replied: rnewis - Wow, thank you for the wonderful review! We're so glad to know our team was able to provide you with such a positive experience. We always strive to make our customers feel as comfortable as possible, and it's great to hear we are succeeding! Please come back to see us again! - Mercedes-Benz of Natick team
Google Review
- November 11, 2020
DealerRater Review
- November 10, 2020
This Dealership is far superior than any other dealership I have been too. They made the whole experience pleasurable. Thanks Yara, Saena, Caroline & Nick. Ray
Mercedes-Benz of Natick Replied: Ray - What an outstanding review to read! It is great to know that Yara, Saena, Caroline and Nick provided you with a first class and welcoming shopping experience. Our primary concern is delivering flawless customer service and we're happy to know that the team provided you with exactly that. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Natick team
DealerRater Review
- November 10, 2020
Saena listened to what I wanted, she was patient & kind, and helped me find everything I wanted, she was incredible. Nick helped me with the finances, he patiently explained everything, answered all my questions and went out of his way to help me understand everything. What an outstanding team! ...
Mercedes-Benz of Natick Replied: G. Jackson - Thank you! It is a pleasure to read about your buying experience with us. Our top priority is delivering flawless customer service. It's so nice to know that Saena and Nick were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Happy driving! - Mercedes-Benz of Natick team
Google Review
- November 10, 2020
Car buying can be a frustrating experience; there are too many dealerships that seem to employ subpar salespeople and management such that the buyer is often left feeling as if these people, who are supposed to help and be more Car buying can be a frustrating experience; there are too many...
Google Review
- November 10, 2020
I was shopping around deciding between brands, Mercedes being one of them, and I stopped by this dealership to look at a new C300. I met saleswoman Anastasiia . She was really pleasant, smiling and bubbly happy personality. She showed me I was shopping around deciding between brands, Mercedes being...
Google Review
- November 10, 2020
Brought my car in for service recently. Top notch experience from the moment I drove in. From the check in, to the loaner car check out, it was seamless.Received a text and a call that my car was ready. Picked it up and was greeted Brought my car in for service recently. Top notch experience from...
DealerRater Review
- November 09, 2020
Consistently excellent! Fred R. knows us and our cars very well and anticipates our needs and those of our cars. Cars are clean and done on time.
Mercedes-Benz of Natick Replied: edhillback - Thank you for taking the time to share this wonderful recommendation! Our number one goal is providing an exceptional customer experience. We're so happy to know that this is continuously achieved during your visits with Fred. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team
DealerRater Review
- November 09, 2020
Saena was a very professional and effective salesperson. She helped me find the right car at the right price, was very responsive and helpful throughout the process. Thank you!
Mercedes-Benz of Natick Replied: Erin - Thank you so much for your feedback regarding your experience with Saena! We take pride in providing exceptional customer service and I'm so happy our team was able to do exactly that. Thank you for your comments and happy driving! - Mercedes-Benz of Natick team
Google Review
- November 07, 2020
Google Review
- November 07, 2020
I can say Mercedes Benz of Natick earned my business. There was an issue with the vehicle I purchased and they stood true to the 30 day exchange policy. The dealership had found another vehicle for me and long and behold it was replaced. I want to thank Saena and Bernard for making the process...
Edmunds.com - Sales Review
- November 05, 2020
Car buying is always daunting; I'm very comfortable when involved in transactions of this nature personally, but previous experiences left me with the impression that too many dealerships employ "sub-par" salespeople and less than professional oversight. I think most can relate to the feeling that...
Google Review
- November 04, 2020
I just recently purchased my brand new 2021 GLE 450 over at Mercedes Benz. I would like to take the time to thank Howard Rosenberg And Caroline for taking the time, and walking through the whole process with me. My build took about three months and at the end I couldnt be more happy about what it...
DealerRater Review
- November 04, 2020
great service! was a very smooth and easy process! they are very friendly to and most of all very professional in all areas. Excellent service. Thank you Francisco and Nick!
Mercedes-Benz of Natick Replied: hectorfitch92 - Thank you for providing us with this great feedback! Francisco and Nick are wholly devoted to the success of our guests experiences and we are so proud to have them on our team. We appreciate all of your kind words and thank you for choosing us for your automotive needs! - Mercedes-Benz of Natick team
Google Review
- November 04, 2020
Edmunds.com - Service Review
- November 04, 2020
High quality service shop for Mercedes. Properly diagnosed and resolved a few issues I have had with my 2017 GLS 550. All the people on greeting, coordination, and service evaluation friendly and competent.
DealerRater Review
- November 03, 2020
We have been customers of this dealership for 20 years. Frederick Romsey is the best service representative we have ever had! He was extremely attentive to our service needs making sure no detail was missed. We have two cars serviced here so it is very important that we have confidence in the...
Mercedes-Benz of Natick Replied: Morecis - First, we would like to thank you for your loyalty to our dealership! Secondly, thank you for taking the time to write this review! Fred's commitment to excellence is always in the forefront and we're so glad that was reflected in your experience. We truly value your business and hope to serve your automotive needs for many more years to come. - Mercedes-Benz of Natick team
Edmunds.com - Service Review
- November 03, 2020
My 2019 GLE AMG SUV Coupe was serviced for 20K Miles. Adam Shapiro, the Service Director, and Brian, my service advisor, were so helpful and courteous. I recommended Mercedes Benz of Natick for all your Mercedes Benz needs. You won't be disappointed!
Google Review
- November 02, 2020
Haider was very knowledgeable and helped me feel comfortable in my purchase. Anyone should feel confident in going to see him in Natick.
DealerRater Review
- November 02, 2020
They are awesome. Made the move so easy . They are very professional and so nice. Saena Nikolas is who I worked with. And I highly recommend this Dealer
Mercedes-Benz of Natick Replied: Toni - Thank you for the great review! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests and we're so pleased Saena was able to do exactly that. Thank you again and we look forward to working with you again in the future! - Mercedes-Benz of Natick Team
DealerRater Review
- November 02, 2020
I just bought a GLS Mercedes. Very nice stuff. Specially a lady called Saena Nicolas, very kind and friendly. She understands your ideas and tried to help as much as she could.
DealerRater Review
- November 02, 2020
Everyone was prompt and on time. My service advisor was wonderful (think his name was Scott??), but he was professional, attentive, called me twice with updates and pricing. He was very informative and I really appreciated the help he gave me. Also the loaner went easy and was perfect. Abdul was...
Mercedes-Benz of Natick Replied: G. Jackson - Thank you for the fantastic feedback! The return of customers is the ultimate compliment! We are very flattered and we value your loyalty to our team. Thank you for your continued business and please let us know if there is anything we can help you with. - Mercedes-Benz of Natick team
Google Review
- October 31, 2020
Google Review
- October 30, 2020
We just leased our second Mercedes-Benz. We worked with Steve Boston he made the whole process easy and enjoyable. If you are looking to buy or lease a Mercedes-Benz we would highly recommend Steve.
Google Review
- October 29, 2020
Google Review
- October 29, 2020
DealerRater Review
- October 28, 2020
Very happy with my vehicles first service and the crew at Natick MB. Recommend them to anyone. Will return for all future appointments as I usually clock about 3000 miles per month.
DealerRater Review
- October 27, 2020
It was very pleasant experience, I did not have to go back and forth , it was fast, we choose the car I liked and made a deal
Google Review
- October 26, 2020
Came in to Mercedes Benz of Natick and was looking for a perfect AMG for myself. Anastasia was able to land me on a perfect vehicle that I absolutely love. Great experience, will be back for my next AMG!
Edmunds.com - Service Review
- October 26, 2020
Everything was handled efficiently and courteously.
Google Review
- October 23, 2020
MB of natick service team is great. Especially Luis, Ive know him for a few years and hes been one of the best SA Ive met, very patient and he listens to my issues of my car very well. Quick turn around and easily available loaners too
DealerRater Review
- October 23, 2020
Brought in my car for replacement of an interior part. I worked with Scott Masterson. My standards and expectations are very high. Scott met and exceeded those high standards. Scott is professional, polite, friendly, respectful, communicates well, follows through on commitments - just a terrific...
Edmunds.com - Service Review
- October 21, 2020
The sale person Saena Nikolas was very helpful we appreciate everything she has done for us,awesome customer service,couldnt ask for anything better,exceeded my expectations thank you saena!!!.
DealerRater Review
- October 21, 2020
I just picked up my new Mercedes yesterday!! So happy!!! Saena Nikolas is the best!! She took excellent care of me and she helped me with every step of the process. Saena is the best!!! I recommend her wholeheartedly. If you want a Mercedes, please go see Saena !! Thank you Saena for...
DealerRater Review
- October 21, 2020
Friendly and courteous, excellent intake and follow up. Great service dept all around. And Front Desk receptionist at main entrance awesome! I think her name is Sharon.
Google Review
- October 20, 2020
Saena Nikolas is the best. She helped me with my new Mercedes. She literally made me feel at home from the start and she took care of every detail for me. Please everyone if you want an extraordinary and superior experience at Mercedes-Benz of Natick, please go and ask to see Saena Nikolas. Thank...
DealerRater Review
- October 19, 2020
Francisco has been a pleasure to work with, as has Caroline Eva. Both of the individuals went well beyond normal bounds to please and help me get me started on the right with my new car.
Google Review
- October 19, 2020
DealerRater Review
- October 16, 2020
Salesman Francisco is very pleasant, helpful and patient. We have worked with him before and specifically contacted him again. The second salesman was very nice and professional. The coffee is very good!
Google Review
- October 15, 2020
Had the best trade in experience with Anastasia! She made the process very easy and less stressful for me. I love my new AMG C class. Definitely will be using her for all my future purchases.
Google Review
- October 15, 2020
I have been working with Anastasia looking for a new car for myself. She has been such a pleasure to work with and has given me a lot of options to replace my up coming lease end! I am excited to get another car and will definitely be moving forward with her because she has been so nice and helpful...
Google Review
- October 13, 2020
Google Review
- October 10, 2020
I believe that Mercedes Benz of Natick strives to be the best in the business. The staff is always eager to help. Keep up the great work! I believe that Mercedes Benz of Natick strives to be the best in the business. The staff is always eager to help. Keep up the great work!Ray
Response from the owner Replied: Thank you for your review Raymond! -Brad Craig, General Manager.
Google Review
- October 10, 2020
I just recently had the pleasure of purchasing my first luxury car over at Mercedes. Truly not knowing what I was looking for I was greeted and assisted by Anastasia. She honestly walked me through the entire process step by step with such I just recently had the pleasure of purchasing my first...
Google Review
- October 10, 2020
I have just recently purchased my second Mercedes C300 from this location and was beyond pleased with the professionalism and kindness this staff showed me. Anastasia was our go-to. She was clear and to the point, worked with what we told I have just recently purchased my second Mercedes C300 from...
Google Review
- October 10, 2020
I had a service appointment today and just had to share my experience. Luis A. in service took great care of me. He was friendly, knowledgeable and very professional. During these strange times I felt very safe. Everyone was taking every I had a service appointment today and just had to share my...
Google Review
- October 10, 2020
I recently bought my Honda Accord with Mercedes Benz of Natick and had the pleasure of working with Anastasiia. She did an excellent job taking care of me throughout my process and even reached out on her day off to make sure I was happy. I recently bought my Honda Accord with Mercedes Benz of...
Google Review
- October 10, 2020
they made an appointment for me to go look at a car, leave my house 29 miles away to get there and tell me that the car was sold, apparently they are used to doing this because they make an appointment at another mercedez in another city they made an appointment for me to go look at a car, leave my...
Response from the owner Replied: Thyago,I'm very sorry for any inconvenience caused on our behalf. At this time we do not hold vehicles, and another associate showed it and was sold shortly before you had arrived. I truly apologize if this policy wasn't clearly explained to you. As a Herb Chambers dealership, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealerships is 100% satisfied. I understand your frustration and I'm truly sorry. I would very much appreciate the opportunity to further discuss your concerns and hopefully restore faith in our dealership.Thank you,Fahad Arshad- General Manager farshard@herbchambers.com
Google Review
- October 09, 2020
Google Review
- October 09, 2020
Google Review
- October 09, 2020
Response from the owner Replied: Thyago,I'm very sorry for any inconvenience caused on our behalf. At this time we do not hold vehicles, and another associate showed it and was sold shortly before you had arrived. I truly apologize if this policy wasn't clearly explained to you. As a Herb Chambers dealership, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealerships is 100% satisfied. I understand your frustration and I'm truly sorry. I would very much appreciate the opportunity to further discuss your concerns and hopefully restore faith in our dealership.Thank you,Fahad Arshad- General Manager farshard@herbchambers.com
DealerRater Review
- October 09, 2020
Friendly, courteous and efficient service.I particularly appreciate the no pressure sales process and the effort to assure the car that fits your needs. The business office was likewise nit high pressure.
Yelp Review
- October 07, 2020
Questionable integrity. Made appointment to test drive a CPO C Class only to be told when I arrived that the vehicle was out on an "extended test drive" and wouldn't be back for 45 minutes to an hour. In a later exchange with the business manager I was told the vehicle was sold. 3 days later I asked...
Herb Chambers Replied: Rudy,Thank you for taking the time to provide feedback. However, I'm sorry that your experience was less positive. I would like to address these concerns and work to improve the experience all together. We would like to work together to come to a solution. Please contact me at your earliest convenience.Thank you,Fahad Arshad - General Manager - farshad@herbchambers.com
DealerRater Review
- October 06, 2020
I brought in my Mercedes C-300 for its annual service (Service A) and inspection and received prompt and efficient service. Luis Aguasvivas, was courteous, knowledgable and accommodating. He explained the service for the car and when I picked it up, he went over everything that was included in the...
DealerRater Review
- October 06, 2020
Great service. They had the perfect car for me. Made the experience easy and answered any and all questions I had about my new car.
Google Review
- October 06, 2020
DealerRater Review
- October 05, 2020
All precautions were taken during the pandemic and I felt very comfortable during my entire service experience. Prompt and efficient check in and out, and my service advisor, Brian, was polite and knowledgeable.
Google Review
- October 04, 2020
they made an appointment for me to go look at a car, leave my house 29 miles away to get there and tell me that the car was sold, apparently they are used to doing this because they make an appointment at another mercedez in another city and the same happened , do not recommend, should inform...
Response from the owner Replied: Thyago,I'm very sorry for any inconvenience caused on our behalf. At this time we do not hold vehicles, and another associate showed it and was sold shortly before you had arrived. I truly apologize if this policy wasn't clearly explained to you. As a Herb Chambers dealership, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealerships is 100% satisfied. I understand your frustration and I'm truly sorry. I would very much appreciate the opportunity to further discuss your concerns and hopefully restore faith in our dealership.Thank you,Fahad Arshad- General Manager farshard@herbchambers.com
Edmunds.com - Service Review
- October 04, 2020
Efficient,accommodating, friendly. Especially. Helpful customer service rep Fred Romsey.
Google Review
- October 04, 2020
I have just recently purchased my second Mercedes C300 from this location and was beyond pleased with the professionalism and kindness this staff showed me. Anastasia was our go-to. She was clear and to the point, worked with what we told her we were looking for in our next car and provided us With...
Google Review
- October 04, 2020
I just recently had the pleasure of purchasing my first luxury car over at Mercedes. Truly not knowing what I was looking for I was greeted and assisted by Anastasia. She honestly walked me through the entire process step by step with such confidence in the product she was selling. Her knowledge on...
DealerRater Review
- October 02, 2020
It was a pleasure. Saena, Caroline and Kolls all were very pleasant and professional. They each took the time to explain the process and the details of the car. Everything was very well handled.
Google Review
- September 30, 2020
DealerRater Review
- September 30, 2020
I get excellent service from Fred Romsey, my service representative. He is the best...always professional, courteous, friendly and very knowledgeable. He has been an employee there for a long time.
Google Review
- September 29, 2020
They were on top of everything from start to end. I described the vehicle I wanted and they knew exactly what to show me. Worked out everything from processing my trade-in to handing me the keys. No hiccups. Thank you Anastasia.
Google Review
- September 29, 2020
Great service and great people! Haider Amin, our sales person was exceptional and very helpful. Highly recommend this dealership.
DealerRater Review
- September 29, 2020
Absolute flawless experience. Super accommodating and helpful. Very kind and knowledgeable. Staff goes out of their way to help you. A+ experience. Highly recommended to anyone looking for a hassle-free car-buying experience.
Google Review
- September 29, 2020
Edmunds.com - Service Review
- September 27, 2020
Everything was easy and taken care off as expected. Luis, the advisor was terrific.
Google Review
- September 27, 2020
Excellent service and experience!! Steve Boston was soo helpful and knowledgable. I really recommend him when you are ready for your Benz! Very caring and helpful dealership.
DealerRater Review
- September 26, 2020
Very professional and courteous, a pleasure to do business with them. They know their vehicles and are more than capable of presenting them. They seem to be very well organised from the sales side, which creates a good impression of how the dealership operates as a whole. My experience working with...
Yelp Review
- September 26, 2020
I took my vehicle in for a free multipoint inspection. My advisor informed me about the needed repairs which was a significant amount of dollars. However, I wanted to have the dealership work on my vehicle and asked to match prices on 4 sets of tires. I was told that they were not willing to the...
Herb Chambers Replied: Tion,I am very unhappy to hear of your negative experience. Our team strives for excellence in customer service each and every time. I apologize. I would love to speak further about this matter so I can try to better understand what happened and make it right. I look forward to hearing from you. And thank you again for bringing this to our attention. At your earliest please contact me at farshad@herbchambers.com.Thank you,Fahad Arshad- General Manager
Google Review
- September 25, 2020
Response from the owner Replied: Thank you for your review Raymond! -Brad Craig, General Manager.
Google Review
- September 25, 2020
I had a great experience buying my new car at Mercedes Benz of Natick. Seana Nikolas amazing service, I highly recommend her if anyone is looking to buy a new car.
Google Review
- September 25, 2020
DealerRater Review
- September 25, 2020
Great customer service ... Vito was very friendly and..." - Enzomotoring Great customer service ... Vito was very friendly and informative with our purchase of a Mercedes 2020 GLC 300 Coupe at Mercedes of Natick . Everything was done so smoothly from searching , testing drive , and financing..thank...
DealerRater Review
- September 25, 2020
Vito has been super helpful in answering questions, getting the deal done with the management, and following up on the car pickup. Absolutely 5 star services!
DealerRater Review
- September 25, 2020
This is the place to purchase your Mercedes-Benz. Everyone at this dealership is terrific but Armin really will go above and beyond to provide a professional, honest, and pleasant experience
DealerRater Review
- September 25, 2020
We are impressed with this dealership and would recommend it highly. We did not get one feature in our car that we requested. The manager, Mr. Chandran and Mr. Vito Argote took responsibility, and made all the efforts to accommodate our wishes. We have had similar problem in the past somewhere else...
DealerRater Review
- September 25, 2020
From the minute we walked through the door, excellent service! Truly blessed to have met Vito He took time to answer all of our questions and gave us an excellent deal. The service was timely an Vito advocated for us at every step. He was polite and very professional. Thank you so much for such...
DealerRater Review
- September 24, 2020
I was very impressed with how Vito took his time with me and in answering all my questions . I also found Everyone there very congenial and helpful . I would recommend Natick Mercedes Benz to Everyone .
DealerRater Review
- September 24, 2020
Vito was a professional from the moment we walked through the doors at Mercedes Benz of Natick. He was courteous, patient and knowledgable about the cars. Vito's communication was consistent and informative, especially when the delivery of the car was delayed due to another dealerships misstep,...
DealerRater Review
- September 24, 2020
The dealer is very nice and provides very good service. During this pandemic period, Vito even delivers the car to my car after all procedures done. I like them a lot and provide very good service.
Yelp Review
- September 24, 2020
I bought a 2018 certified used GLC300 with 5,000 miles and have driven it for two years now adding another 10,000 miles. I recently went to another dealer for a sticker and was told that i needed four new tires. It is unheard of that at 16,000 miles I would need new Pirelli tires. I contacted the...
Herb Chambers Replied: Brenda,I am very unhappy to hear of your negative experience. I would love to speak further about this matter so I can try to better understand what happened and make it right. I look forward to hearing from you. And thank you again for bringing this to our attention. At your earliest please contact me at farshad@herbchambers.com.Thank You,Fahad Arshad - General Manager
Google Review
- September 23, 2020
I just got my GLE AMG 53 and I had a wonderful experience working with Seana. She got me everything I wanted in the car. She took the time to make sure everything goes smoothly and was very helpful throughout the process. I highly recommend Seana if you want to purchase a car from Mercedes.-Benz of...
DealerRater Review
- September 23, 2020
There are many dealerships and sales reps in the automotive world. As consumers, we would come a cross good ones and bad ones. But sometimes, you meet an exceptional one. Vito has been nothing but helpful and thoughtful with his approach to our journey of searching for a new car... He takes his time...
DealerRater Review
- September 23, 2020
I recently purchased my Car from Mercedes Benz of Natick! I went to 2 other dealerships before Natick. I was impressed with the thoroughness of the sales team including Andrew Pritchard. He ended up making the numbers work so I could take home a new E-class. I didnt feel pressured and I felt that...
DealerRater Review
- September 23, 2020
Very quick, friendly, and easy to work with. Everyone was very helpful specially Max Kolls, and Caroline, exceptional service. Very happy with my purchase! highly recommended!
Google Review
- September 22, 2020
Always very satisfied with service department. Every time we call and speak with someone, they are always very pleasant, courteous and helpful. It is an excellent dealership to deal with.
DealerRater Review
- September 22, 2020
We had a very smooth, pleasant experience with Vit at Mercedes Natick. Vit answered all our questions and helped us find the car we wanted with minimal fuss. Service at Natick Mercedes was excellent all round.
Edmunds.com - Service Review
- September 22, 2020
It was as I expected and my my standards are high.
Cars.com Review
- September 21, 2020
Luis Aguasvivas at Mercedes of Natick was quick to respond, kept me up to date, and overall provided an exceptional experience for us. The vehicle was ready as promised, and we are very satisfied with the overall service.
DealerRater Review
- September 20, 2020
Vito was a great help and his expertise was unmatched - we were thrilled to work with him on a problem with patience and expertise all the way!
DealerRater Review
- September 20, 2020
The service there was excellent at Mercedes Benz of Natick. Vito was awesome.very helpful, informative, and just all around welcoming. He was so pleasant to work with while purchasing my GLA. everyone there was very nice and professional! highly recommend Mercedes of Natick and Vito.
Google Review
- September 18, 2020
Great experience start to finish. Everyone on their staff it top notch!
DealerRater Review
- September 18, 2020
The service was excellent. Vito was professional, very informative, kind. He sold the car with a soft touch. The facility was Covid-safe. Everybody was respectful and professional. Appreciated!
Cars.com Review
- September 18, 2020
Excellent experience over all, from first phone call to the last result. everyone is willing to do their best to satisfy customers. I'll recommend this dealer to anyone.
DealerRater Review
- September 17, 2020
I truly enjoyed my experience at Mercedes of Natick. Vito was absolutely fantastic. He is extremely pleasant to work with and has knowledge of all of the cars on the lot. I appreciate that I wasn't pushed towards vehicles or options I didn't want. Vito helped me buy my first Mercedes and I could not...
DealerRater Review
- September 17, 2020
Vito was incredibly helpful with the purchase of my first Mercedes, his guidance on the type of vehicle, as well as, his in depth knowledge of the features was essential to making my purchase so successful. Vito's years of experience shined during the several weeks I worked with him to choose just...
Google Review
- September 16, 2020
Response from the owner Replied: Jaleh,We are sorry you did not have a pleasant experience with us and apologize. At your earliest convenience, please reach out to me so we may speak further about this matter and work towards a resolution. We would greatly appreciate the opportunity to earn back your business. Thank you, Fahad Arshad- General Manager farshad@herbchambers.com
Google Review
- September 16, 2020
Google Review
- September 16, 2020
Google Review
- September 16, 2020
Google Review
- September 16, 2020
Google Review
- September 16, 2020
Google Review
- September 16, 2020
Google Review
- September 16, 2020
Google Review
- September 16, 2020
Google Review
- September 16, 2020
Google Review
- September 16, 2020
Google Review
- September 16, 2020
Google Review
- September 16, 2020
Google Review
- September 16, 2020
Google Review
- September 16, 2020
Google Review
- September 16, 2020
Google Review
- September 16, 2020
I recently bought my Honda Accord with Mercedes Benz of Natick and had the pleasure of working with Anastasiia. She did an excellent job taking care of me throughout my process and even reached out on her day off to make sure I was happy. Buying a used car can be stressful but she went the extra...
DealerRater Review
- September 14, 2020
I worked with Saena when purchasing my new GLC and she was by far the best sales person I have ever worked with in a long time. I have also hated buying a car but this experience changed that. I will always come back to Mercedes-benz Natick there customer service is on point.
DealerRater Review
- September 14, 2020
I just want to say excelente service. And a good experience. I will recommend this person to anyone. Very polite a good costumer service. A great personality
DealerRater Review
- September 14, 2020
In dealing with her most demanding customer, Saena remained professional, positive, pleasant and polite, through the entire process. These qualities provide reassurance for folks who do not buy a car every day. Saena is confident and exceeded all of my expectations during my purchase. Saena is a...
DealerRater Review
- September 12, 2020
My husband and I met with Saena. She was phenomenal! Very intelligent, & knew all the ends and outs of our New Car! It was a great experience from start to finish. Would definitely recommend Saena as well as Mercedes-Benz of Natick as a whole.
Google Review
- September 12, 2020
I had such an excellent experience buying a car from salesman Charles S. He went out of his way to make sure I got what I wanted. He was responsive to email, text, and calls. His entire staff was a pleasure to work with. Highly recommended dealership.
Google Review
- September 11, 2020
Cars.com Review
- September 11, 2020
I had such an excellent experience buying a car from salesman Charles S. He went out of his way to make sure I got what I wanted. He was responsive to email, text, and calls. His entire staff was a pleasure to work with. Highly recommended dealership.
DealerRater Review
- September 11, 2020
I had such an excellent experience buying a car from salesman Charles S. He went out of his way to make sure I got what I wanted. He was responsive to email, text, and calls. His entire staff was a pleasure to work with. Highly recommended dealership.
Google Review
- September 10, 2020
I had a service appointment today and just had to share my experience. Luis A. in service took great care of me. He was friendly, knowledgeable and very professional. During these strange times I felt very safe. Everyone was taking every precaution and they had strict social distancing rules that...
Yelp Review
- September 10, 2020
Recently had a service appointment and was taken care of by Luis A. During these strange times I felt SUPER comfortable in the service area. They have strict social distancing rules and precautions in place. Everyone there was doing absolutely everything necessary to keep everyone safe. Luis was...
Replied: Recently I had trouble with a tire. I called from the highway and spoke to Charles. He couldn't have been more accommodating! I was a little concerned I may not make it there with the condition of the tire but Charles assured me if there were any other problems they would come and get me and the car. Luckily we made it and while there the staff was friendly, quick and extremely efficient! I look forward to going back when I need additional services. Thanks to Charles and his team!
Google Review
- September 10, 2020
I went into Mercedes natick, just to test drive and browse , with no intention of making a decision that day. I worked with Anastasia Riabova and she was so helpful and supportive, not pushy. She walked me through all the options and I went into Mercedes natick, just to test drive and browse , with...
Google Review
- September 10, 2020
It was time to get a bigger car for a bigger family, so I decided to get rid of e350 and instead get Q7. After checking out a few dealerships I saw that Mercedes of Natick had q7 with low miles and reasonable price. I came in and was seen It was time to get a bigger car for a bigger family, so I...
Google Review
- September 10, 2020
I dont usually write reviews unless something seriously important is to be said. I couldnt be more happy to get to know more about the dealer and all the offers thanks to Anastasiia, she is the best salesperson ever, had an answer for every I dont usually write reviews unless something seriously...
Google Review
- September 10, 2020
I would like to thank the team at Mercedes-Benz of Natick. I recently purchased a car from the dealership would like to take a few moments to expand upon my interaction with their team of professionals. Keep in mind the car I purchased I would like to thank the team at Mercedes-Benz of Natick. ...
Google Review
- September 10, 2020
I had a very good experience with our new Mercedes GLS 550The sales representative Francisco was very reliable and did the whole process quickly and smooth I had a very good experience with our new Mercedes GLS 550The sales representative Francisco was very reliable and did the whole process quickly...
Google Review
- September 10, 2020
I sent my car to this branch for service yesterday. They gave me a clean car and said that my car would be ready in 24 hours. Everything was fine and I expected to get my car clean. Unfortunately when I got in the car I opened the door I I sent my car to this branch for service yesterday. They gave...
Response from the owner Replied: Jaleh,We are sorry you did not have a pleasant experience with us and apologize. At your earliest convenience, please reach out to me so we may speak further about this matter and work towards a resolution. We would greatly appreciate the opportunity to earn back your business. Thank you, Fahad Arshad- General Manager farshad@herbchambers.com
Google Review
- September 10, 2020
Wow what an experience!!Saena is not your regular car sales person, she is a customer service specialist. Friendly, experienced, and really focused on finding the best fit for all your Wow what an experience!!Saena is not your regular car sales person, she is a customer service specialist. Friendly,...
Google Review
- September 10, 2020
This is my go to Mercedes-Benz facility of all time!!!Anastasia was my sales person, and she was MAGNIFICENT to work with. I am very thankful for how patient she was with me, and for going above and beyond in every This is my go to Mercedes-Benz facility of all time!!!Anastasia was my sales person,...
Google Review
- September 10, 2020
Great environment in the showroom, as we walked in the door we were greeted immediately by Anastasia. It was refreshing how much she knew about the specifics of each model. Was not pushy as most salespeople are and allowed us to take our Great environment in the showroom, as we walked in the door we...
Google Review
- September 10, 2020
I was going back and forth for a few months on which make I wanted as my next car. Glad I came to this dealership. First off, the dealership is great. Very welcoming and a wide selection of vehicles. I was going back and forth for a few months on which make I wanted as my next car. Glad I came...
Google Review
- September 10, 2020
I had the pleasure working with Howard on a vehicle. Howard patiently provided me a lot of information regarding my car and went through all the paper work in details. Since this is my first car, he went over the car with me for a while to I had the pleasure working with Howard on a vehicle. Howard...
Google Review
- September 10, 2020
Amazing and professional service from Anastasia who kept open communication , always informing me of every details regarding my inquiry about my dream car ! She made sure the process went smoothly ! I truly appreciate her dedication and Amazing and professional service from Anastasia who kept open...
Google Review
- September 10, 2020
I bring my CLS 400, which I did not purchase here, for service all the time primarily due to the fact that the service department is extremely professional and efficient. Its is easy to schedule service which includes getting a loaner car I bring my CLS 400, which I did not purchase here, for...
Google Review
- September 10, 2020
From the beginning to the end of the process the female sales person was very well mannered, she answered all the questions that I had and my wifes (as she asked wayy more then me ). It was a wonderful experience , we felt valued and she From the beginning to the end of the process the female sales...
Google Review
- September 10, 2020
Easy and top notch service.
Google Review
- September 09, 2020
DealerRater Review
- September 09, 2020
I have been a satisfied Herb Chambers Sudbury BMW customer for a long time. So when I wanted to switch to another make, I decided to try out Herb Chambers' Mercedes-Benz dealership in Natick. I was not disappointed. Vito Argote was a pleasure to work with. Great customer service, no pressure, hassle...
DealerRater Review
- September 09, 2020
I highly recommend Vit Argote of Herb Chambers Mercedes Benz of Natick. From the moment I walked in I was greeted by Vito with a friendly face and a no pressure attitude. Vito' did everything he could to make the deal work on my dream car metallic white A220! Vito has also taken the time to reach...
DealerRater Review
- September 09, 2020
It was an amazing experience to buy the car. Saena made the whole process very easy and also made sure that we get the car on the day we were expecting.
DealerRater Review
- September 09, 2020
Mercedes of Natick is a great dealership. Everyone we had dealings with really cared that we we well informed and happy with our purchase. When our car was about to be delivered to the dealership Chandon, the sales manager, contacted us and gave us the heads up. We came in and meet Vito, our...
DealerRater Review
- September 08, 2020
Armin has been a great salesman over the past years, great communication and always takes care of my wife and I. His dealership is top notch.
DealerRater Review
- September 08, 2020
It was a pleasure working with Vito. He made my experience very comfortable and easy going. I am happy with my new C300 and anything you have questions on, you can call him and he will answer the best he can. I would highly recommend Vito to anyone. 😊
Google Review
- September 08, 2020
I truly enjoyed my experience at Mercedes of Natick. Vito was absolutely fantastic. He is extremely pleasant to work with and has knowledge of all of the cars on the lot. I appreciate that I wasn't pushed towards vehicles or options I didn't want. Vito helped me buy my first Mercedes and I could not...
Google Review
- September 02, 2020
DealerRater Review
- September 01, 2020
Armin is very professional and was able to answer all my questions unlike other dealerships I reached out to. I would definitely recommend him to anyone looking for a new or pre owned vehicle
DealerRater Review
- September 01, 2020
Great service, friendly people, good customer communications. Our family has a long term relationship with this dealership and have never been disappointed. Carefully set up COVID-19 procedures.
Google Review
- September 01, 2020
Great location, Great service and Great people.
Google Review
- September 01, 2020
Great experience working with Howard Rosenberg of MB Natick. I did not feel any pressure and I felt comfortable and confident in the transaction to lease a car. I have leased MB 's at other locations, but I definitely liked this location and working with Howard.
Google Review
- August 31, 2020
DealerRater Review
- August 31, 2020
I will definitely be giving Armin a call when its time for my new Mercedes Benz. I brought my car in for service and struggled to figure out how to use some features on my car, Armin not only came to my aid but thought me a few things I wish I knew when I bought the car 4 years ago.
Cars.com Review
- August 30, 2020
Diagnosed suspension knock and repaired it in a professional and an efficient manner. Thank you MB of Natick for your continued excellence. You give dealership service departments a good reputation.
DealerRater Review
- August 30, 2020
Brian did an outstanding job ..did what he said he was going to do, very good follow through and communication. You check-out Cashier was was also very nice! Thanks!
Google Review
- August 30, 2020
I had a very good experience with our new Mercedes GLS 550The sales representative Francisco was very reliable and did the whole process quickly and smoothThanks for the great services.Marcos
Google Review
- August 30, 2020
I would like to thank the team at Mercedes-Benz of Natick. I recently purchased a car from the dealership would like to take a few moments to expand upon my interaction with their team of professionals. Keep in mind the car I purchased was not a top of the line MB but a used BMW. This fact does...
Google Review
- August 30, 2020
Wow what an experience!!Saena is not your regular car sales person, she is a customer service specialist. Friendly, experienced, and really focused on finding the best fit for all your needs.Nick the finance manager, was fantastic. Super polite, and communicative.Caroline the Mercedes specialist,...
Google Review
- August 30, 2020
I was going back and forth for a few months on which make I wanted as my next car. Glad I came to this dealership. First off, the dealership is great. Very welcoming and a wide selection of vehicles.Second, I was fortunate enough to meet Anastasiia (with 2 i's) which made the decision to purchase...
Google Review
- August 30, 2020
I sent my car to this branch for service yesterday. They gave me a clean car and said that my car would be ready in 24 hours. Everything was fine and I expected to get my car clean. Unfortunately when I got in the car I opened the door I shocked because the inside was not cleaned, while if I took...
Response from the owner Replied: Jaleh,We are sorry you did not have a pleasant experience with us and apologize. At your earliest convenience, please reach out to me so we may speak further about this matter and work towards a resolution. We would greatly appreciate the opportunity to earn back your business. Thank you, Fahad Arshad- General Manager farshad@herbchambers.com
Google Review
- August 30, 2020
This is my go to Mercedes-Benz facility of all time!!!Anastasia was my sales person, and she was MAGNIFICENT to work with. I am very thankful for how patient she was with me, and for going above and beyond in every aspect of the process from the car showing to the final sale. I am extremely happy...
Google Review
- August 29, 2020
Wow what an experience!!Saena is not your regular car sales person, she is a customer service specialist. Friendly, experienced, and really focused on finding the best fit for all your needs. Nick the finance manager, was fantastic. Super polite, and communicative.Caroline the Mercedes specialist,...
Google Review
- August 29, 2020
I had the pleasure working with Howard on a vehicle. Howard patiently provided me a lot of information regarding my car and went through all the paper work in details. Since this is my first car, he went over the car with me for a while to make sure that I know all the features and basic understand...
Google Review
- August 29, 2020
DealerRater Review
- August 29, 2020
Armin was superb! He is very honest and very knowledgeable, if every sales person was like him car shopping would truly be something enjoyable, as it should be, and thats exactly what Armin made it out to be. From the second he connected with my husband to the moment we picked up our car every...
DealerRater Review
- August 29, 2020
Saena is an awesome dealer. She helped me take home my new AMG the same day I bought it. I would recommend her any day.
Google Review
- August 27, 2020
I sent my car to this branch for service yesterday. They gave me a clean car and said that my car would be ready in 24 hours. Everything was fine and I expected to get my car clean. Unfortunately when I got in the car I opened the door I shocked because the inside was not cleaned, while if I took...
Response from the owner Replied: Jaleh,We are sorry you did not have a pleasant experience with us and apologize. At your earliest convenience, please reach out to me so we may speak further about this matter and work towards a resolution. We would greatly appreciate the opportunity to earn back your business. Thank you, Fahad Arshad- General Manager farshad@herbchambers.com
DealerRater Review
- August 26, 2020
Saena Nikolas made the whole experience so easy and pleasant! Saena made us feel like we were working with a friend and not a car salesperson. We could not be more pleased with how everything went from the moment we met Saena. I highly recommend you ask for Saena if you are looking for a car at...
Cars.com Review
- August 25, 2020
had B service done service was very good Luis was very helpful and informative I'm considering purchasing a 2021 Mercedes = Benz in the Fall and will see you then.
Google Review
- August 25, 2020
Thank you Armin for the wonderful service
Google Review
- August 25, 2020
One of the best dealership experience. I was greeted by Anastasia who was really good and knew what she was talking about. Great in serving customers and helped me make the right choice suited to my needs
Google Review
- August 25, 2020
Great dealership. Anastasia assisted me she found me the exact car I was looking for and kept it Within my budget. I would highly recommend going to see her she is very informative and helpful!!
Google Review
- August 25, 2020
Really satisfied with my experience at this dealership thanks to Anastasia. She was insanely kind, understanding and very knowledgeable about the cars. Made the entire process easy and seamless, Ill definitely be back for the s63.
Google Review
- August 25, 2020
Such amazing service from Anastasiia. She was so accommodating to all our needs and questions. If you are looking for a new car I would definitely ask for her! She was so sweet and helpful.
Google Review
- August 25, 2020
Best experience Ive ever had at a dealership. Anastasia was patient and professional. Definitely coming back next time. Highly recommended.
Google Review
- August 25, 2020
The place was very well managed and beautiful. The team was very helpful and got me all the information I needed and more. Special props for Anastasia, she guided me through everything.
Google Review
- August 25, 2020
Anastasia was a great help. Super informative and not pushy at all! She made car shopping extremely easy for me.
Google Review
- August 25, 2020
The staff at the Natick Marcedes Benz are very polite, courteous and helpful. Had a pleasant experience servicing my car, very prompt and I even got an upgraded loaner car.
Google Review
- August 25, 2020
Working with Anastasiia was very pleasant, being a female going into a dealership can be very intimidating- she eased this process for me and made it very pleasant. Thank you Anastasiia!
Google Review
- August 25, 2020
This is my first experience owning a Mercedes. Our sales rep, Charles was exceptional as was the team at Mercedes-Benz of Natick.
Google Review
- August 25, 2020
Working with Anastasiia was awesome. She is great to work with as well as very knowledgeable regarding the Mercedes line. All in all great experience!
Google Review
- August 25, 2020
My sales Rep Saena was exceptional, will definitely buy here again
Google Review
- August 25, 2020
I would definitely recommend this place to everyone! I had a wonderful experience with Anastasia. She did such an amazing job showing me everything I asked her and Im a very picky person. You can tell she really cares about her clients. If you come to this Mercedes you should definitely ask for...
Google Review
- August 25, 2020
What a pleasurable experience I had at Mercedes with Anastasia. I was helping my grandmother get a Benz after a long time isolated. She was friendly and was willing to answer all and any questions. Very patient! I would personally recommend her over anyone else!
Google Review
- August 25, 2020
I went in to this dealership and let me tell you the first thing I noticed was how welcoming the entire dealership is and the people are wonderful! Our sales person Anastasia- was nothing but the best, she looked out for our needs and got me and my family in the best car! I highly recommend her to...
Google Review
- August 25, 2020
One of the best if not the best Mercedes Benz dealerships in all of the greater Boston area. They always have a great selection of cars on hand and their staff are very professional and always ready to help. Special thanks to Ana for always helping me out as well!
Google Review
- August 25, 2020
I This was my first time buying a luxury brand vehicle and let me tell you, the service I received was top notch! Anastasia guided me very well and landed me on the perfect car that I absolutely love. I will be coming back for service as its located conveniently close to where I live.
Google Review
- August 24, 2020
I was going back and forth for a few months on which make I wanted as my next car. Glad I came to this dealership. First off, the dealership is great. Very welcoming and a wide selection of vehicles.Second, I was fortunate enough to meet Anastasiia (with 2 i's) which made the decision to purchase...
Google Review
- August 23, 2020
DealerRater Review
- August 23, 2020
I called with a tire pressure issue and within 2 hours of my calling it was resolved. In fact it was so fast that I only read 2 pages of the book I brought to read in the waiting area. My first service experience here with my new car and it was great!
Google Review
- August 22, 2020
It was time to get a bigger car for a bigger family, so I decided to get rid of e350 and instead get Q7. After checking out a few dealerships I saw that Mercedes of Natick had q7 with low miles and reasonable price. I came in and was seen by Anastasiia, who was professional, pleasant and very...
Google Review
- August 22, 2020
Google Review
- August 22, 2020
I dont usually write reviews unless something seriously important is to be said. I couldnt be more happy to get to know more about the dealer and all the offers thanks to Anastasiia, she is the best salesperson ever, had an answer for every single question i had, super attentive and on point with...
Google Review
- August 22, 2020
Google Review
- August 22, 2020
Google Review
- August 22, 2020
Amazing and professional service from Anastasia who kept open communication , always informing me of every details regarding my inquiry about my dream car ! She made sure the process went smoothly ! I truly appreciate her dedication and being so determined to give me a great experience since I...
Google Review
- August 22, 2020
Google Review
- August 22, 2020
Google Review
- August 22, 2020
Google Review
- August 22, 2020
Google Review
- August 22, 2020
Google Review
- August 22, 2020
Google Review
- August 22, 2020
Google Review
- August 22, 2020
Google Review
- August 22, 2020
Great environment in the showroom, as we walked in the door we were greeted immediately by Anastasia. It was refreshing how much she knew about the specifics of each model. Was not pushy as most salespeople are and allowed us to take our time inspecting the vehicle. Showed us full attention the...
Google Review
- August 22, 2020
From the beginning to the end of the process the female sales person was very well mannered, she answered all the questions that I had and my wifes (as she asked wayy more then me ). It was a wonderful experience , we felt valued and she took good care of us. My wife was happy and she had a smile on...
Google Review
- August 22, 2020
DealerRater Review
- August 22, 2020
Saena Nikolas gave me the best experience ever!!! Beautiful and very professional. She helped me through the entire process and I could not be more pleased!
Google Review
- August 22, 2020
This is my go to Mercedes-Benz facility of all time!!! Anastasia was my sales person, and she was MAGNIFICENT to work with. I am very thankful for how patient she was with me, and for going above and beyond in every aspect of the process from the car showing to the final sale. I am extremely happy...
Google Review
- August 22, 2020
I went into Mercedes natick, just to test drive and browse , with no intention of making a decision that day. I worked with Anastasia Riabova and she was so helpful and supportive, not pushy. She walked me through all the options and listened to me when I explained my budget and expectations. A...
Google Review
- August 22, 2020
Google Review
- August 22, 2020
Google Review
- August 22, 2020
Google Review
- August 22, 2020
Google Review
- August 21, 2020
Google Review
- August 21, 2020
I would like to thank the team at Mercedes-Benz of Natick. I recently purchased a car from the dealership would like to take a few moments to expand upon my interaction with their team of professionals. Keep in mind the car I purchased was not a top of the line MB but a used BMW. This fact does...
DealerRater Review
- August 21, 2020
I purchased a Mercedes-Benz a few weeks ago. The experience was very smooth and Saena was very helpful with all of our questions and very responsive. Highly recommend Saena!
Cars.com Review
- August 20, 2020
I would like to thank the team at Mercedes-Benz of Natick. I recently purchased a car from the dealership would like to take a few moments to expand upon my interaction with their team of professionals. Keep in mind the car I purchased was not a top of the line MB but a used BMW. This fact does...
DealerRater Review
- August 20, 2020
I would like to thank the team at Mercedes-Benz of Natick. I recently purchased a car from the dealership would like to take a few moments to expand upon my interaction with their team of professionals. Keep in mind the car I purchased was not a top of the line MB but a used BMW. This fact does...
Google Review
- August 19, 2020
I had a very good experience with our new Mercedes GLS 550 The sales representative Francisco was very reliable and did the whole process quickly and smooth Thanks for the great services.Marcos
Google Review
- August 19, 2020
I bring my CLS 400, which I did not purchase here, for service all the time primarily due to the fact that the service department is extremely professional and efficient. Its is easy to schedule service which includes getting a loaner car when needed. They communicate well with me and I have...
Google Review
- August 18, 2020
Cars.com Review
- August 18, 2020
Great experience. Charles and the Team at Mercedes-Benz of Natick were exceptional. I would recommend them to anyone considering purchasing a Mercedes. We purchased our first Mercedes and not our last from them.
Google Review
- August 18, 2020
I had a great experience purchasing my new SUV from MB of Natick. Howard was very patient, thorough, kind, knowledgeable and let me take my time to decide. I would recommend anyone looking for a new MB to reach out to him.
Google Review
- August 18, 2020
great service, responsive to constructive criticism, attentive to all the little details.
Google Review
- August 18, 2020
Google Review
- August 16, 2020
Google Review
- August 16, 2020
Google Review
- August 15, 2020
Charles was great ! He made me feel at home and made my experience in all star experience. I felt like I was important .
Google Review
- August 15, 2020
So happy we my new car
Google Review
- August 15, 2020
My experience at Mercedes-Benz of Natick was exceptional. I worked with Vito to lease a car and he took perfect care of me. This was my first time leasing a car on my own and Vito made the experience as seamless and easy as possible. I highly recommend this dealership.
Google Review
- August 15, 2020
Valet service was provided due to COVID pandemic with no-contact pickup and delivery. All service items were nicely done. The car was return washed sparklingly clean and tires/wheels polished. The service adviser was very polite, honest, and helpful.
DealerRater Review
- August 13, 2020
Very good experience. the service person was very professional, informed me the status of my car, and completed the work very quickly. Cleanliness was very good.
Google Review
- August 10, 2020
Went here looking for a GLS450. David the salesperson was friendly at first but we ended up being rushed as he had another appointment to go to. Not sure why he didn't tell us this at first. Wasn't very impressed with the sales team. Felt Went here looking for a GLS450. David the salesperson was...
Google Review
- August 10, 2020
We have continued to lease our AMG vehicles from this dealership. They have an excellent service department and our salesperson (Anastasiia) was excellent with allowing us to find the car that was best for us. We were allowed to drive We have continued to lease our AMG vehicles from this dealership....
Google Review
- August 10, 2020
We love this dealership so much!!!And happy that Howard Rosenberg was our consultant. He quickly and friendly answered all questions. We love this dealership so much!!!And happy that Howard Rosenberg was our consultant. He quickly and friendly answered all questions.The general sales manager...
Google Review
- August 09, 2020
DealerRater Review
- August 08, 2020
It was a good experience considering the chaos of the world. My only regret was not getting the keyless entry - thank you and warm regards
DealerRater Review
- August 06, 2020
Hi Im pleased that Vito was and still the rep who sold me a car recently at Mercedes Benz of Natick I give him 5 Stars He is very professional, easy going and great! Im glad he was my salesman He called 2 times to check everything is well with my car. I recommend him highly
DealerRater Review
- August 06, 2020
Awesome customer service. I felt very comfortable doing business with Vito. I would recommend to a friend or anyone. Look forward to doing business in the future with Vito
DealerRater Review
- August 06, 2020
I would highly recommend Vito and everyone I worked with at this dealership! The team was great and they made the experience so easy. Thank you.
Google Review
- August 04, 2020
DealerRater Review
- August 03, 2020
Best purchase experience, Mercedes Benz of Natick is very friendly, sales are really professional and give me all the information I need instantly. Definetly will recommend for all who are interested in purchasing a new car.
Google Review
- August 02, 2020
DealerRater Review
- July 31, 2020
It gives me great pleasure to write a review regarding my experience with Mercedes Benz of Natick. As a MB customer with a different MB dealer for the past 10 years, I can honestly share a comparison of interaction between the two dealerships. For a female to walk into a dealership let-alone by...
Google Review
- July 30, 2020
Google Review
- July 30, 2020
Went here looking for a GLS450. David the salesperson was friendly at first but we ended up being rushed as he had another appointment to go to. Not sure why he didn't tell us this at first. Wasn't very impressed with the sales team. Felt like it was very difficult to try and buy a car. Or maybe...
Google Review
- July 30, 2020
We love this dealership so much!!!And happy that Howard Rosenberg was our consultant. He quickly and friendly answered all questions.The general sales manager Shandran also tried to make us happy.So service is great.Thank you!
Google Review
- July 29, 2020
Cars.com Review
- July 29, 2020
I love my new car I always go to see Steve Boston from 2005 we go Way back!! Thank you Mr. Boston for everything you do for me
Google Review
- July 28, 2020
Edmunds.com - Service Review
- July 22, 2020
New dealership manager--cares more about sales than service---Go elsewhere---HVAC filter problems with 2019 GLS 450 and 2017 GLC--mildew smells that blows through car. Despite cars being under warranty, service dept admits that this is a HVAC defect and say this is a Mercedes USA problem so customer...
Google Review
- July 21, 2020
Went here looking for a GLS450. David the salesperson was friendly at first but we ended up being rushed as he had another appointment to go to. Not sure why he didn't tell us this at first. Wasn't very impressed with the sales team. Felt like it was very difficult to try and buy a car. Or maybe...
Google Review
- July 21, 2020
We have continued to lease our AMG vehicles from this dealership. They have an excellent service department and our salesperson (Anastasiia) was excellent with allowing us to find the car that was best for us. We were allowed to drive anything they had in stock and really reorganized the showroom...
DealerRater Review
- July 21, 2020
Ty Great job Excellent Job This survey is annoying And I hate it please mail me the survey next time I am desperately trying to get to 26 words
DealerRater Review
- July 21, 2020
This is my 4th vehicle from this dealer always pleasant, knowledgeable and willing to work toward what fits my needs. They also take their time to ensure you learn the aspects of the vehicle before you leave
DealerRater Review
- July 18, 2020
Excelente customer service by Charle Scrymgeour. Always friendly, very attentive and happy. Great atitude. The service is always done properly and very efficient ! The amenities is really nice, coffee area, seating area....
DealerRater Review
- July 17, 2020
Saena Nikolas with Mercedes-Benz of Natick gave me the best experience. Saena was very knowledgeable and gave me great insight on their inventory. This was my first Benz purchase so I was a little anxious but she was very helpful and gave me advice on everything Benz related.
DealerRater Review
- July 17, 2020
I would recommend Vito to anyone looking to buy or lease a car - it was such an easy experience and Vito was really helpful and quick to respond
Google Review
- July 16, 2020
Google Review
- July 16, 2020
Google Review
- July 16, 2020
Google Review
- July 16, 2020
Google Review
- July 16, 2020
Google Review
- July 16, 2020
Google Review
- July 15, 2020
Always very professional and great service
Google Review
- July 15, 2020
Great staff and very polite and respectful. the only hiccup was the time I had to wait to get all the financing taken care of.
Google Review
- July 15, 2020
Excellent experience! Highly professional people! I was in a difficult situation with my current lease, but they worked hard to find a solution.... I felt they were truly worked on my behalf
Google Review
- July 15, 2020
Armin is a phenomenal sales person. He constantly outperforms my expectations, even during difficult times. Ordering my Mercedes from this dealership has been a very pleasurable experience. 10/10
Google Review
- July 15, 2020
Excellent service from Nick , great job Armin, you guys are amazing. They did more than I expected! Im very happy with my new car.Mercedes of Natick, Thanks.
Google Review
- July 15, 2020
Outstanding door to door service by exceptionally attentive cast. Car was serviced and came back immaculate. Highly recommend.
Google Review
- July 15, 2020
My purchase experience with Armin Safai was Top Notch. Knowledgeable, honest, friendly and easy to do business. Kudos to Armin
Google Review
- July 15, 2020
I worked with Samantha and Chandram. Both acted in a professional manner. I'd recommend.
Google Review
- July 15, 2020
Staff was very knowledgable and friendly. Worked with me until I found the perfect fit for my needs. Saena Nikolas was patient and kind and found me exactly what I was looking for. Great experience!
Google Review
- July 15, 2020
Samantha was excellent helping me through a quick and efficient car purchase. Very pleased with the experience.
Google Review
- July 12, 2020
So happy with my new car! Before you look at your future vehicle do yourself a big favor and get an auto insurance quote at GoBigAuto. Com The rates there are a lot more competitive than walking in to an insurance agency. You can thank me later!!Best experience I have ever had with car dealer. I...
Google Review
- July 12, 2020
We love this dealership so much!!!And happy that Howard Rosenberg was our consultant. He quickly and friendly answered all questions.The general sales manager Shandran also tried to make us happy. So service is great. Thank you!
Google Review
- July 10, 2020
Google Review
- July 10, 2020
This is a highly professional dealership with a tremendous customer service culture. I worked with Danny and Samantha who were outstanding in helping me get the right vehicle at a really good price. Danny worked with me when I was not sure This is a highly professional dealership with a tremendous...
Google Review
- July 10, 2020
My whole adult life I wanted a Mercedes. I had such a wonderful experience with the process of my beautiful metallic white A220. I had extremely high miles on my trade but somehow they made it work. My sales consultany Vito Argote was My whole adult life I wanted a Mercedes. I had such a wonderful...
Google Review
- July 10, 2020
Took my E350 in for B Service and Wheel alignment. Was greeted by a technician who was professional and masked with gloves. Took me inside where the service advisor took my information and printed out the details of the work to be done Took my E350 in for B Service and Wheel alignment. Was greeted...
Google Review
- July 10, 2020
Our Experience at this dealership was nothing short of excellent. Our Sales Consultant, Howard Rosenberg, went above and beyond any experience I have had at any dealership, with his professionalism, ethics, knowledge, patience and kindness. Our Experience at this dealership was nothing short of...
Google Review
- July 10, 2020
We love this dealership so much.And happy that Howard Rosenberg was our consultant. He quickly and friendly answered all questions. We love this dealership so much.And happy that Howard Rosenberg was our consultant. He quickly and friendly answered all questions.The general sales manager Shandran...
DealerRater Review
- July 08, 2020
This place was awesome got my first Mercedes-Benz with Vito and will always work with him super nice and understanding! He called a few months later to check up on everything as well. Highly recommend him and the entire team in Natick.
DealerRater Review
- July 08, 2020
These folks know how to be courteous, responsive, friendly, and honest. Saena was my salesperson, Victor the finance person. They are both grade A professionals. Thank you Herb Chambers MB of Natick. Best experience buying a car, hands down, ever!
Google Review
- July 08, 2020
DealerRater Review
- July 07, 2020
Even though they were forced to deal with restrictions in place due to COVID, Vito and the team at MB of Natick could not have been more pleasant to work with.
Google Review
- July 05, 2020
My whole adult life I wanted a Mercedes. I had such a wonderful experience with the process of my beautiful metallic white A220. I had extremely high miles on my trade but somehow they made it work. My sales consultany Vito Argote was great. The general sales manager Chandran was so kind and made me...
DealerRater Review
- July 05, 2020
The sales team found the vehicle that I wanted and provided a fair price. The service department explained the specific details of the car and I was on my way quickly.
Google Review
- July 03, 2020
DealerRater Review
- July 01, 2020
Armin is a phenomenal sales person. He constantly outperforms my expectations, even during difficult times. Ordering my Mercedes from this dealership has been a very pleasurable experience. 10/10
Google Review
- June 30, 2020
Google Review
- June 30, 2020
Google Review
- June 30, 2020
Google Review
- June 30, 2020
Our Experience at this dealership was nothing short of excellent. Our Sales Consultant, Howard Rosenberg, went above and beyond any experience I have had at any dealership, with his professionalism, ethics, knowledge, patience and kindness. He was up-front about everything (we had done our research...
Google Review
- June 30, 2020
We love this dealership so much.And happy that Howard Rosenberg was our consultant. He quickly and friendly answered all questions.The general sales manager Shandran also tried to make us happy.So service is great.Thank you!Elmira & Michael
Google Review
- June 30, 2020
This is a highly professional dealership with a tremendous customer service culture. I worked with Danny and Samantha who were outstanding in helping me get the right vehicle at a really good price. Danny worked with me when I was not sure about a used 550 GLS and offered me a great deal on a 2020...
Google Review
- June 29, 2020
DealerRater Review
- June 29, 2020
Mercedes Benz of Natick and my Advisor Fred Romsey did an amazing work servicing my car . Thank you for a well done service . Randa Z.
DealerRater Review
- June 26, 2020
Thank you for the outstanding customer service experience. Also, I was to extended a special thanks to Danny for all your assistance and customer service during my purchase experience.
DealerRater Review
- June 26, 2020
We purchased our car during the pandemic so it was a little difficult with people trying to stay their distance from each other but I think the experience was very good. We love our new Mercedes!
DealerRater Review
- June 25, 2020
It is a very clean place, with polite people where we have a wonderful time to buy our cars. They are opened to make a good deal with the customers and we come back home very satisfied.
DealerRater Review
- June 25, 2020
So happy with my new GLC 300!! A bit hesitant to buy because of the current COVID-19 state of affairs. So glad I did! Not only do I love my car, Im pleased with the white glove service provided by Vito, my Mercedes representative. Vito spent time to make sure the car I selected was right for me...
DealerRater Review
- June 25, 2020
Vito was incredibly helpful, patient, professional, and diligent with me during my recent lease purchase of a Mercedes Benz GLC300 vehicle. I had an amazing experience and would most highly recommend Vito and Mercedes Benz of Natick.
DealerRater Review
- June 25, 2020
Very professional salesman to work with. Vito helped me with everting I needed, giving me the best overall experience I could have asked for! 5/5!
DealerRater Review
- June 24, 2020
I researched on line the models that I was interested in. Due to the pandemic, I initially contacted the dealership on line and received a prompt response. I visited the dealership by appointment and test drove the vehicles of interest. Sales Associate Saena Nikolas was extremely helpful and...
DealerRater Review
- June 24, 2020
Purchased a car during the pandemic and the service was exceptional. Vito was super patient and professional, the whole process went smoothly. I will definitely recommend him to everyone.
DealerRater Review
- June 24, 2020
Many thanks to Vito Argote and everyone at Mercedes Benz of Natick for helping me in this purchase! So glad that I'm part of the Mercedes family now. Thanks so much Janice W.!
Cars.com Review
- June 23, 2020
This was our 3rd purchase of a new car. Very professional and friendly. Each department at this dealership is absolutely top notch. This wont be the last thing I purchase a car.
DealerRater Review
- June 23, 2020
This was my first car purchase and I was amazed at the customer service that Mercedes-Benz of Natick had. Vito, from the very beginning showed exceptional care and help in getting me on the right path to purchasing my car. He kept in close contact through the couple weeks we had to wait for the...
DealerRater Review
- June 23, 2020
This was the best time that i feel so good buying a car this person was very good And my family thanks him for his service His is the best Thank youuuu vito
DealerRater Review
- June 23, 2020
Vito is very patient and professional to help explain the each process in my buying experience and very responsive to arrange the process for car leasing and car pick up.
Google Review
- June 20, 2020
Google Review
- June 20, 2020
Took my E350 in for B Service and Wheel alignment. Was greeted by a technician who was professional and masked with gloves. Took me inside where the service advisor took my information and printed out the details of the work to be done with pricing. Loaner car was clean, sanitized and ready to go...
DealerRater Review
- June 20, 2020
Excellent Dealership with knowledgeable and friendly staff. I couldn't be any happier with the purchase of my first Mercedes-Benz! I truly recommend Mercedes-Benz of Natick to my family and friends!
Google Review
- June 19, 2020
We love this dealership so much. And happy that Howard Rosenberg was our consultant. He quickly and friendly answered all questions.The general sales manager Shandran also tried to make us happy. So service is great. Thank you! Elmira & Michael
Cars.com Review
- June 19, 2020
Attentive, professional and respectful staff made our buying experience and decisions making easy and pleasant. Sales consultant went above and beyond to find for us the car we were looking for. The day we got the vehicle he spent an hours explaining all the features and gadgets in it.
Google Review
- June 18, 2020
This is a highly professional dealership with a tremendous customer service culture. I worked with Danny and Samantha who were outstanding in helping me get the right vehicle at a really good price. Danny worked with me when I was not sure about a used 550 GLS and offered me a great deal on a 2020...
Google Review
- June 17, 2020
Google Review
- June 16, 2020
Google Review
- June 16, 2020
Response from the owner Replied: Mary, thank you for taking the time to provide us with your feedback. I'm glad you enjoy working with Fred, and that he has provided you with 5-star service. I'll be sure to pass along your recommendation. Happy Holidays! Best, Fahad Arshad, General Manager.
Google Review
- June 16, 2020
Google Review
- June 16, 2020
Google Review
- June 16, 2020
Google Review
- June 15, 2020
I couldnt be happier with the service. I needed my first service and mass inspection sticker. Due to covid it was very difficult to go to my regular dealership. Natick picked up my car, came with gloves face-mask and wiped down my car, the team was impeccably communicative (even called when my car...
Google Review
- June 15, 2020
As always, great service even during the pandemic. All staffs are kind, professional and caring about the health of the clients. I haven't drive my car for 2 months due to the lock down and forgot to do state inspection, without asking, I found they already taken care of that. Always exceptional!!
Google Review
- June 14, 2020
I couldnt be happier with the service. I needed my first service and mass inspection sticker. Due to covid it was very difficult to go to my regular dealership. Natick picked up my car, came with gloves face-mask and wiped down my car, the team was impeccably communicative (even called when my car...
Google Review
- June 10, 2020
Fred Romsey, my service rep, is so nice and easy to deal with. He is courteous, friendly and upbeat, but always very professional. He is very knowledgeable and takes the time to explain what the issue is with my vehicle, so I fully Fred Romsey, my service rep, is so nice and easy to deal with. He is...
Response from the owner Replied: Mary, thank you for taking the time to provide us with your feedback. I'm glad you enjoy working with Fred, and that he has provided you with 5-star service. I'll be sure to pass along your recommendation. Happy Holidays! Best, Fahad Arshad, General Manager.
Google Review
- June 10, 2020
The service guys at Herb Chambers in Natick are awesome! They treat me so well, whether the service is for a small issue or a more complicated one. They go over and above to explain what needs to be done and why, and make the wait time The service guys at Herb Chambers in Natick are awesome! They...
Google Review
- June 10, 2020
I couldnt be happier with the service. I needed my first service and mass inspection sticker. Due to covid it was very difficult to go to my regular dealership. Natick picked up my car, came with gloves face-mask and wiped down my car, the I couldnt be happier with the service. I needed my first...
Google Review
- June 10, 2020
It is my greatest pleasure to work with Mr. JChong and Mr. HRosenberg. They are the best and easy to work with, and find the best rate and best deal. The whole process is excellent and very smooth. I was given all the attention and detailed It is my greatest pleasure to work with Mr. JChong and Mr....
Google Review
- June 09, 2020
It is my greatest pleasure to work with Mr. JChong and Mr. HRosenberg. They are the best and easy to work with, and find the best rate and best deal. The whole process is excellent and very smooth. I was given all the attention and detailed care by phone and on site. I have worked with two...