DealerRater Review
- February 07, 2023
Easy to schedule, work done on time and completely. Service Advisor Scott M kept me updated at every step of the work. Waiting lounge for customers is always clean and pleasant.
DealerRater Review
- February 07, 2023
Abdul is awesome. Listened attentively to all our needs and took great care of our car
DealerRater Review
- February 07, 2023
Scott is the absolute best! He is always informative and keeps in touch to make sure everything goes smoothly. He always has a smile on his face and is very easy to work with. It's always a pleasure to chat with him.
DealerRater Review
- February 07, 2023
I love the service at this dealership. Everyone is courteous and efficient and they were very quick to complete the B service yesterday, which I very much appreciated. I would recommend Scott to anyone as he was thorough and he got everything done in no time. Many thanks. Joan Wakeman
Mercedes-Benz of Natick Replied: Thank you for your review, Joan! We're so glad that Scott provided you with an excellent service experience! We look forward to seeing you at your next appointment! -Mercedes-Benz of Natick
Google Review
- February 06, 2023
I had the pleasure of working with Howard Rosenberg over the course of a 2 month search for just-the-right car and found him to be, at all times and without exception, forthright, patient and kind. I cannot recommend him highly enough to anyone looking for a true MB experience.
DealerRater Review
- February 06, 2023
Jonny Pham is great at training new buyers for high tech car features. Howard Rosenberg is a great no-pressure salesperson.
Mercedes-Benz of Natick Replied: Thank you for choosing Mercedes-Benz of Natick! We're so happy that Jonny and Howard earned your 5 stars!
Google Review
- February 06, 2023
Worked with Rafi and had an amazing experience. He was always ready with everything needed to make a smooth transaction happen and delivered the car in tip top shape. Thank you, Rafi!
Response from the owner Replied: Thanks for the five stars, Ned! We're glad to hear that Rafi and the rest of the crew here at Mercedes-Benz of Natick could assist you during your visit with us. We hope to see you back for all of your future auto needs!
Google Review
- February 04, 2023
Worked with Dakota on my new C300 and she was amazing! Easily one of the best and smoothest processes I’ve ever had! If you’re looking for a new Mercedes you got to ask for Dakota! You’ll be in great hands!
Response from the owner Replied: James, thanks so much for taking the time to share this wonderful feedback with us! We're so glad Dakota had the opportunity to assist you with your purchase and we'll be sure to pass along these kind comments with her. Enjoy your new C300 and please don't hesitate to reach out if we can be of service again in the future! - The Mercedes-Benz of Natick Team
DealerRater Review
- February 04, 2023
Jonny has been amazing with explaining all the features of my new car to me. He is patient, thorough and goes out of his way to help answer questions. He is a valuable asset to Mercedes because there are so many incredible features in the car that I would have never used without his lesson.
Mercedes-Benz of Natick Replied: Thank you for the wonderful review! It's great to hear that Jonny was able to get you familiar with all the awesome features in your new vehicle and we'll be sure to let him know how much you appreciate his detailed & knowledgeable service. Take care and please don't hesitate to reach out if there's anything else our Mercedes-Benz of Natick team can do for you!
DealerRater Review
- February 04, 2023
I have been to a lot of dealerships during my car purchase journey, and I can tell that the Mercedes Benz of Natick staff was the most friendly, especially my salesperson Howard, I would say he is the best salesperson I have dealt with, he was very patient, knowledgeable and helpful. Thanks a lot...
Mercedes-Benz of Natick Replied: Thank you for visiting Mercedes-Benz of Natick, Ahmed! Howard & the team appreciate your kind feedback and we hope we have the opportunity to assist you with your next purchase. Take care!
DealerRater Review
- February 04, 2023
Scott Masterson is exceptional. He always goes above and beyond my expectations of outstanding service. He is professional, personable, and consistently reliable. I am especially impressed with how he remembers details of previous visits and relates how I use my car with my service needs. My...
Mercedes-Benz of Natick Replied: Lisa, thank you so much for the kind review! We're so glad Scott continues to earn your support and we can't wait to share this fantastic feedback with him. We appreciate you being a Mercedes-Benz of Natick customer and look forward to your next visit!
Google Review
- February 03, 2023
BERNARD!!!!!!! is very unprofessional. Doesn't return calls or emails and not a man of his words. Felt like i was dealing with a small dealership, NOT Mercedes. Wasn't pleased with the transaction, even though VITO was very helpful.
Response from the owner Replied: Thank you for the review, Omar. We appreciate you taking the time to share these concerns and will make sure this feedback gets addressed with the appropriate members of our team. If you have any additional questions or concerns about your experience, please feel free to contact me directly. Thanks again, Fahad Arshad - General Manager - farshad@herbchambers.com
DealerRater Review
- February 03, 2023
Wonderful experience with Jonny, professional knowledge about the car, very organized process. Dedicated to provide best in class service and flexible to our schedule. Joel is super patience with our question and not pushing for buying.
Mercedes-Benz of Natick Replied: Thank you for your excellent review! We're so happy that Jonny and Joel provided you with an excellent visit! We appreciate your feedback and look forward to seeing you next time at Mercedes-Benz of Natick!
DealerRater Review
- February 03, 2023
I had a very good experience with this dealer. Abdul was very helpful and as always very helpful and very pleasant.
Mercedes-Benz of Natick Replied: Thank you for the kind review! We're so glad you enjoyed working with Abdul & the team here at Mercedes-Benz of Natick and hope we have the opportunity to serve you again in the future. Take care!
DealerRater Review
- February 02, 2023
Brought my vehicle in for maintenance appointment and I was greeted cordially and professionally. Everything was explained clearly and the service was completed satisfactorily when promised.
Mercedes-Benz of Natick Replied: We appreciate the awesome review, Alan! Our team takes customer service seriously and we are so happy your visit was up to our five-star standards! We look forward to seeing you during your next appointment and thank you for being a Mercedes-Benz of Natick customer!
DealerRater Review
- February 02, 2023
Great people.. Helped in understanding all details and made happy family. We are Mercedes family now..
Mercedes-Benz of Natick Replied: Thank you for giving our Mercedes-Benz of Natick team an opportunity to earn your family's business! We look forward to serving you again in the future!
DealerRater Review
- February 01, 2023
Jonny was the best that happened to me after I bought the car! It should be mandatory that dealerships have trained personnel like him to explain the way all new gadgets work in a car. It’s not like in the past, look at the manual and figure it out. You need hands o. Training g like Jonny did for...
Mercedes-Benz of Natick Replied: Thank you for taking the time to share this kind review! We're certainly lucky to have Jonny on our team and are so glad he was able to get you familiar with all the great features in your new vehicle. Take care and we'll see you next time here at Mercedes-Benz of Natick!
DealerRater Review
- February 01, 2023
Great buying experience, got the car that I was looking for and Joel was Excelent with everything
Mercedes-Benz of Natick Replied: Thanks for trusting Mercedes-Benz of Natick with your business! Joel & the team hope you enjoy your new vehicle and look forward to seeing you again in the future. Take care!
Cars.com Review
- January 31, 2023
If I could give them more stars I would Service is impeccable. Scott and Crew took care of my car issues with success. Extremely important when buying or servicing your vehicle. Keep up the great job!
Dealer Replied: This is what we love to hear! Scott and Crew appreciate your 5 stars and look forward to seeing you next time! -Mercedes-Benz of Natick
Google Review
- January 31, 2023
Can’t say enough about Rafi. From the moment we came in he greeted us and made us welcomed. Made sure we had the best car shopping experience.
Response from the owner Replied: Thank you for the kind review, Hussam! We're happy to hear Rafi made your visit here at Mercedes-Benz of Natick a great one and we hope we have the opportunity to serve you again in the future. Take care!
Google Review
- January 31, 2023
Worked with Charles Scrymgeour. Very pleasant, professional and accommodating. Would highly recommend! Easy to work with and has your best interest! Thank you
Response from the owner Replied: Thank you for the kind review, Troy! We're so glad you enjoyed working with Charles and hope you won't hesitate to reach out if our Mercedes-Benz of Natick team can be of service again in the future. Take care!
Google Review
- January 31, 2023
I had an excellent experience working with Steve Boston and Jonny Pham from Mercedes Natick branch. Great team and duo that overall helped me in my recent purchase of my new Mercedes!
Response from the owner Replied: We are so glad to see that you had a great experience at our dealership. Your 5-star review means a lot to us, and we are grateful for your kind words. - Mercedes-Benz of Natick
DealerRater Review
- January 31, 2023
Very good service. Provided drop off. Completed work quickly and effectively. Vacuum cleaned the car.
Mercedes-Benz of Natick Replied: Thank you for sharing your kind review! -Mercedes-Benz of Natick
Google Review
- January 30, 2023
Great experience working with Charles. He was very professional and helpful.
Response from the owner Replied: Thanks for the five stars, Hong! We're glad to hear that Charles and the rest of the crew here at Mercedes-Benz of Natick could assist you. We hope to see you back for all of your future automotive needs!
DealerRater Review
- January 29, 2023
Thanks to Howard Rosenberg in sales that facilitate on securing the car i was purchasing.
Mercedes-Benz of Natick Replied: Thank you for your review, Ronny! We appreciate your kind words and look forward to sharing this with Howard! -Mercedes-Benz of Natick
DealerRater Review
- January 29, 2023
Had the car I wanted at the price I wanted to pay. In addition the salesman and the finance manager were both very good guys.
Mercedes-Benz of Natick Replied: Thank you for sharing your review! We appreciate your 5 stars! -Mercedes-Benz of Natick
DealerRater Review
- January 29, 2023
excellent service. professional staff. great interpersonal skills very thorough Scott is excellent overall very happy
Mercedes-Benz of Natick Replied: Thank you for your review! We're so happy that Scott earned your 5 stars! We look forward to seeing you next time at Mercedes-Benz of Natick, Doug, and Carol!
DealerRater Review
- January 28, 2023
Our family has purchased cars from 3 Mercedes dealers, and this was by far the most complete explanation of how to use the many features of the car.
Mercedes-Benz of Natick Replied: Thank you for your review, Dean! We're so happy that our team has assisted with your past three Mercedes! We appreciate your 5 stars and look forward to seeing you next time at Mercedes-Benz of Natick!
Google Review
- January 28, 2023
Jonny the tech specialist was very helpful getting my Mercedes Me Account set up and taught me many beneficial services and how to use my app.
Response from the owner Replied: Thank you for the review, Leo - we'll be sure to pass it along to Jonny! Take care and please don't hesitate to reach out if our Mercedes-Benz of Natick team can be of service again in the future!
Google Review
- January 28, 2023
I stopped in Mercedes of Natick branch and was interested in purchasing an electric vehicle I met Danny the sales manager who recommended me to Jonny the Product Concierge. He was able to walk me through the Electric Mercedes World with a presentation and recommended an EQB something that was...
Response from the owner Replied: Thank you for taking the time to share this kind review! We're so glad Jonny was able to assist you and we hope you're enjoying your beautiful new EQB. Please don't hesitate to reach out if our Mercedes-Benz of Natick team can be of service again in the future!
DealerRater Review
- January 27, 2023
Jonny the tech specialist was very helpful getting my Mercedes Me Account set up and taught me many beneficial services and how to use my app.
Mercedes-Benz of Natick Replied: We're so glad Jonny could assist you! Thanks for the kind review and feel free to reach out if our Mercedes-Benz of Natick team can be of service again in the future!
DealerRater Review
- January 27, 2023
I stopped in Mercedes of Natick branch and was interested in purchasing an electric vehicle I met Danny the sales manager who recommended me to Jonny the Product Concierge. He was able to walk me through the Electric Mercedes World with a presentation and recommended an EQB something that was...
Mercedes-Benz of Natick Replied: Thank you for visiting Mercedes-Benz of Natick! We're so glad Jonny was helpful to you in finding the right electric vehicle for your needs and also in getting you acquainted with all your new EQB has to offer. Take care and please don't hesitate to reach out if we can be of further assistance!
Google Review
- January 26, 2023
Walking into the dealership, first off they have great selection of vehicles/models/lines and the models on the showroom were very eye catching. The purpose of the visit was to check out the SUV lineup, more specifically the GLC 43 AMG and the GLE 450 as we're currently in the market, searching for...
Response from the owner Replied: We're so glad that your visit to Mercedes-Benz of Natick was worthwhile, Hahn! We appreciate you coming to see Francisco to check out the Mercedes-Benz GLC 43 AMG and GLE 450 we had onsite! We hope you return in the future when you're ready to make a purchase! Thank you!
Google Review
- January 26, 2023
My wife and I recently were shopping for EV. Charles Scrymgeour and the MB of Natick managers were professional, as well as personal, and provided us GREAT customer service during our visits. Although we didn't end up getting an MB, we had a superb shopping experience. If you're shopping for...
Response from the owner Replied: Thanks for the five stars, Otto! We're honored to hear that Charles and the rest of the crew here at Mercedes-Benz of Natick could assist you during your visit with us. We hope to continue to see you here for all of your future automotive needs!
Google Review
- January 25, 2023
Thank you mercedes natick and especially Rafi for the great service!
Response from the owner Replied: It makes us so happy to see positive reviews. Thank you!
Google Review
- January 25, 2023
When to car retail industry, I believe I’ve had the best experience with at the Mercedes Natick! Ask for Rafi Trawi, what a great consultant! He is very knowledgeable and and provides great value to his customers. He made the process easy and enjoyable.
Response from the owner Replied: Thank you for taking the time to leave us a 5-star review! We appreciate your kind words and are so glad you had a positive experience with us. - Mercedes-Benz of Natick
Google Review
- January 25, 2023
Was wonderful working with Rafi. Great customer service!!
Response from the owner Replied: We are so glad we earned your business, thanks so much Corey!
DealerRater Review
- January 25, 2023
Courteous and fast service, comfortable waiting area; professional staff, well explained Provided car loaner as well
Mercedes-Benz of Natick Replied: Thank you for reviewing your recent experience with the Mercedes-Benz of Natick team! We appreciate the kind feedback and look forward to serving you again in the future!
DealerRater Review
- January 24, 2023
As soon as I entered the dealership I was well welcomed. Most friendly sales representatives and better cars to choose.
Mercedes-Benz of Natick Replied: We love to read reviews like yours, Eddy! Thank you for being a Mercedes-Benz of Natick customer!
DealerRater Review
- January 24, 2023
Scott is an excellent service advisor. Very thorough, great interpersonal skills, knows his stuff and gets things right the first time. I never leave there worried that things aren't going to be fixed right the first time.
Mercedes-Benz of Natick Replied: We are so glad Scott could help make this a great service visit for you, Barry! Thank you for rating Mercedes-Benz of Natick five stars!
DealerRater Review
- January 24, 2023
Dakota Haddad was an excellent sales person. She is very knowledgeable and helpful. I would refer others to her and definitely work with her for my next purchase.
Mercedes-Benz of Natick Replied: Dakota and our team love to see customers drive home in the perfect new car, and we're so happy to hear that was the case this time for you! Thank you for being part of the Mercedes-Benz of Natick family! We'll see you next time!
DealerRater Review
- January 23, 2023
Great work .. amazing customer service .. all the staff soo kind and friendly.. we got there early and they took us , answered all of our questions
Mercedes-Benz of Natick Replied: Thank you for the kind review! It was a pleasure having you visit us here at Mercedes-Benz of Natick and we look forward to serving you again in the future. Take care!
DealerRater Review
- January 23, 2023
Vito was wonderful, very pleasant, he was able to find the car that I wanted in a quick time. He was able to give me options I was able to select the color that I wanted for my beautiful GLC300. After purchase Jonny Pham the Conceirge was very patient, took me by the hand and was able to give me a...
Mercedes-Benz of Natick Replied: We're so happy you found your perfect new Mercedes-Benz GLC300 here at Mercedes-Benz of Natick! Jonny and our team are so glad you had a five-star experience and hope you do visit us again in the future! Thank you so much!
DealerRater Review
- January 23, 2023
The dealership was very responsive, knowledgeable, and accommodating. Joel was great to deal with and genuinely cares about customers.
Mercedes-Benz of Natick Replied: Hi Mikek, We're so happy to hear that your experience with Joel was so positive! Thank you for rating Mercedes-Benz of Natick five stars!
Google Review
- January 23, 2023
Vito was wonderful, very pleasant, he was able to find the car that I wanted in a quick time. He was able to give me options I was able to select the color that I wanted for my beautiful GLC300.After purchase Jonny Pham the Conceirge was very patient, took me by the hand and was able to give me a...
Response from the owner Replied: Thanks for the five stars, Sue! We're glad to hear that Vito and Jonny could assist you during your car-buying experience here at Mercedes-Benz of Natick. We hope to see you back for all of your future automotive needs!
DealerRater Review
- January 21, 2023
Jonny and Howard were a delight to work with! We bought our new GLA from Howard who made the purchasing process low stress and low pressure. Jonny patiently took us through our vehicles new technology and showed us how to best use these features. Meeting with Jonny was way more productive than...
Mercedes-Benz of Natick Replied: Thank you for taking the time to share your experience! We're so glad Jonny & Howard took great care of you throughout your purchase and we hope you enjoy all that your beautiful new GLA has to offer. Thanks for choosing Mercedes-Benz of Natick and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- January 21, 2023
I can’t say enough about Jonny! He’s very hands-on, attentive, extremely detailed and throughout with his lessons. It’s evident that’s he’s passionate about what he does and ensures that the customer fully comprehends how to use their vehicle. I really enjoyed working with him. Rafi was my sales...
Mercedes-Benz of Natick Replied: Thank you for the wonderful feedback! We're happy to hear Jonny provided you with excellent service and we'll be sure to share these kind comments with him & Rafi. Thanks for trusting Mercedes-Benz of Natick with your business. We hope we have the privilege of working with you again in the future!
Google Review
- January 20, 2023
Jonny and Franco are great team im happy with my new GLB. I am grateful for their customer service
Response from the owner Replied: We are thrilled to see that you had such a great experience at our dealership. Your 5-star review means the world to us, and we are grateful for your kind words. - Mercedes-Benz of Natick
Google Review
- January 20, 2023
Tremendous service, Quality merchandise- Franco R even drove my purchase to Cape Cod to clinch the deal. Friendly expert help all the way through and great follow up. Heartily recommend
Response from the owner Replied: Thanks for the five stars, Timothy! We're glad to hear that Franco and the rest of the crew here at Mercedes-Benz of Natick could assist you. We hope to see you back for all of your future automotive needs!
DealerRater Review
- January 20, 2023
Johnny and Franco are wonderful, i am very happy and grateful for their customer service. Great team! Thank you!
Mercedes-Benz of Natick Replied: Johnny and Franco appreciate this great review, Manuela! We hope that you come back to visit the Mercedes-Benz of Natick team again sometime! Thank you!
Google Review
- January 19, 2023
Jonny Pham was so friendly and insightful, my wife was impressed by how easily he could explain to us on each of the features from the App to the car systems. Great employee, highly recommended. Rafic was my sales person he was amazing and great very helpful! Kolls was my finance guy he was very...
Response from the owner Replied: Thanks for the five stars, James! We're glad to hear that Jonny and the rest of the crew here at Mercedes-Benz of Natick could assist you during your visit with us. We hope to see you back for all of your future automotive needs!
DealerRater Review
- January 19, 2023
Jonny Pham was so friendly and insightful, my wife was impressed by how easily he could explain to us on each of the features from the App to the car systems. Great employee, highly recommended. Rafic was my sales person he was amazing and great very helpful! Kolls was my finance guy he was very...
Mercedes-Benz of Natick Replied: James, thank you so much for taking the time to share this kind review! We're happy to hear Jonny & the team left a great impression on you & your wife and we'll be sure to pass along this wonderful feedback to them. Thanks for choosing Mercedes-Benz of Natick. We hope you enjoy your new vehicle and look forward to seeing you again in the future!
Google Review
- January 19, 2023
Great experience working with the whole team to find a new car at this dealership, especially my new “agent”, Charles. Highly recommend looking here, and highest recommendation for Charles, who is an absolute expert on these vehicles and focused on helping you find the vehicle you need (and not only...
Response from the owner Replied: Thanks for the five stars, John! We're glad to hear that Charles and the rest of the crew here at Mercedes-Benz of Natick could assist you. We hope to see you back for all of your future automotive needs!
Google Review
- January 17, 2023
Jonny hooked me up! Last min stop in, help me with the app. He’s the best
Response from the owner Replied: Thank you for taking the time to review Mercedes-Benz of Natick, Steven!
DealerRater Review
- January 17, 2023
Jonny Pham, Howard Rosenberg and Kolls Oloko, were all great made it easy for sale, finance and and teaching how to use the full functionality of the car and technology of the app.
Mercedes-Benz of Natick Replied: Thank you for the fantastic feedback! Jonny, Howard, Kolls & the rest of the team appreciate your support and hope to see you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- January 17, 2023
Vito, Jonny, Kolls, Sharon were great, very efficient and friendly. Loved Jonny’s can do attitude he was amazing! He showed me many cool things and many WOWS!
Mercedes-Benz of Natick Replied: Thank you for the wonderful feedback about our Mercedes-Benz of Natick team, Vicky! We appreciate your business and hope we have the privilege of working with you again in the future!
Google Review
- January 17, 2023
Vito, Jonny, Kolls, Sharon were great, very efficient and friendly. Loved Jonny’s can do attitude he was amazing! He showed me many cool things and many WOWS!
Response from the owner Replied: Thanks for the five stars, Vicky! We're glad to hear that your visit with us here at LMercedes-Benz of Natick was such a positive one. We hope to see you back!
Google Review
- January 17, 2023
Jonny Pham, Howard Rosenberg and Kolls Oloko, were all great made it easy for sale, finance and Technology.
Response from the owner Replied: Mercedes-Benz of Natick and the team here are so happy to read this review, thank you for leaving us five stars!
Google Review
- January 16, 2023
Joel and Jonny were amazing with sales and helping us with operating everything in our new vehicle. Our financial manager Yatin was helpful in filling out our financials.Thank you Mercedes-Benz Natick.
Response from the owner Replied: Thank you! Our reputation is one of our top priorities. Your positive review is what we are always striving for, Elcy! - Mercedes-Benz of Natick
Google Review
- January 16, 2023
Great service, Charles and Danny super helpfull and were supporting during the whole period of car selection, configuration and shipment. Transition from existing lease was super smooth and fast. And Jonny is absolutley great in explaining of all your new car features. Really appreciate it
Response from the owner Replied: Thanks for the five stars, Oleksandr! We're glad to hear that both Charles and Danny could assist you during your car-buying experience. We hope to see you back here at Mercedes-Benz of Natick for all of your future automotive needs!
DealerRater Review
- January 15, 2023
Very warm and efficient service, good communication, so helpful! Really appreciated . Thank you! High recommended!
Mercedes-Benz of Natick Replied: Thank you for taking the time to leave us this kind review! We appreciate your business and hope we have the privilege of working with you again in the future. Take care! - The Mercedes-Benz of Natick Team
DealerRater Review
- January 14, 2023
Franco will very helpful and listen to our needs and helped us find the right car for us.
Mercedes-Benz of Natick Replied: Thank you for the kind review! We're so glad Franco was able to help you find the perfect vehicle for your needs and we'll be sure to share this wonderful feedback with him. Take care and please don't hesitate to reach out if our Mercedes-Benz of Natick team can be of service again in the future!
DealerRater Review
- January 14, 2023
Joel was great excellent he was very informative very helpful and made it happen. Kolls had a great personality, funny, and personable. Jonny was amazing instructor he taught me how to use my phone and Mercedes’ app afterwards he gave me a wonderful lesson on my e300! He offered to reach out...
Mercedes-Benz of Natick Replied: Thank you for the kind comments about our Mercedes-Benz of Natick team! We hope you enjoy your new E300 and look forward to working with you again in the future. Take care!
DealerRater Review
- January 14, 2023
Great service, Charles and Danny super helpfull and were supporting during the whole period of car selection, configuration and shipment. Transition from existing lease was super smooth and fast. And Jonny is absolutley great in explaining of all your new car features. Really appreciate it
Mercedes-Benz of Natick Replied: Thank you for trusting the Mercedes-Benz of Natick team with your business, Oleksandr! We appreciate the excellent feedback about your experience and hope we have the opportunity to work with you again in the future. Until then, take care and enjoy your new vehicle!
Edmunds.com - Sales Review
- January 14, 2023
Great service, Charles and Danny super helpfull and were supporting during the whole period of car selection, configuration and shipment. Transition from existing lease was super smooth and fast. And Jonny is absolutley great in explaining of all your new car features. Really appreciate it
DealerRater Review
- January 13, 2023
The maintenance team did a good job changing the oil in my car. They were very courteous. They also cleaned my car. We’ll done
Mercedes-Benz of Natick Replied: Thank you for visiting Mercedes-Benz of Natick! We appreciate the kind feedback and hope to see you again in the future!
DealerRater Review
- January 13, 2023
Charles was great he was very helpful, experienced and explained the sales and each the steps of the way. Yatin was very accommodating with pricing and the deal. Very explanative in his pitch. Jonny was very helpful and taught me many new things about my car and my phone and made it easy to...
Mercedes-Benz of Natick Replied: Hi Tom, We're so happy Charles and Jonny provided such excellent care to you during your purchase! We are so glad you found a brand-new car to drive home, and we appreciate your great five-star review! Thank you! - Mercedes-Benz of Natick
DealerRater Review
- January 12, 2023
Francisco was very wonderful to work with. He was on top of everything and followed up with me during each step of the process. Jonny the tech expert gave me a comprehensive lesson on how to use my Mercedes me app and a full walkthrough of my vehicle and offered to contact him with any questions....
Mercedes-Benz of Natick Replied: Mohammed, We're glad Francisco and Jonny made the experience of buying your new Mercedes-Benz car so easy and enjoyable! We know you'll love your new car and look forward to seeing you again at Mercedes-Benz of Natick! Thank you!
DealerRater Review
- January 12, 2023
I had a great experience working with Franco Kolls and Jonny. Franco is top notch in customer service and Jonny taught me a ton of new tips and tricks for both my car as well as my phone. Great job by the whole team.
Mercedes-Benz of Natick Replied: We're delighted to hear that you had a fantastic experience here at Mercedes-Benz of Natick thanks to Franco and Jonny. We appreciate your business!
DealerRater Review
- January 11, 2023
I had a good experience bringing my car for Service.. the Service advisor was very helpful
Mercedes-Benz of Natick Replied: This is what we love to hear! Thank you for choosing Mercedes-Benz of Natick!
Google Review
- January 10, 2023
Jonny was very polite and customer service friendly. He is amazing! He throughly explained the feature and benefits of renewing my mbrace account thank you!
Response from the owner Replied: Thanks for the five stars, Indira! We're honored to hear that Jonny could assist you during your visit with us. We hope to see you back! -Mercedes-Benz of Natick
DealerRater Review
- January 10, 2023
Johnny is professional and helpful, he gave us a comprehensive tutorial of how to use all the functionality on my new car. Five stars.
Mercedes-Benz of Natick Replied: Thank you for the excellent feedback, Alex! Jonny & the team hope you enjoy your new vehicle and look forward to seeing you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- January 10, 2023
They were able to accommodate my tire problem with a same day appointment. It was fast, easy, and hassle free. Wonderful service.
Mercedes-Benz of Natick Replied: We're so glad we were able to assist you! Thanks for the kind review and please don't hesitate to reach out if we can be of service again in the future! - The Mercedes-Benz of Natick Team
DealerRater Review
- January 10, 2023
Jonny is amazing and he is very patient at teaching me how to use the various technologies in the car. The dealership is awesome as well I worked with Charles and his service is exceptional as well.
Mercedes-Benz of Natick Replied: Thank you for the kind review! We're so glad Jonny was able to get you familiar with all the great tech in your new vehicle and we'll be sure to share this wonderful feedback with him & Charles. Take care and thanks again for your business, from all of us here at Mercedes-Benz of Natick!
DealerRater Review
- January 09, 2023
This is what an excellent service is all about and more than what i expected amazing! When coming in the atmosphere at this location was unlike my previous dealership who was not customer friendly. Jonny was amazing he was so courteous and patient and very helpful in assisting me with my remote...
Mercedes-Benz of Natick Replied: Robin, thank you so much for the kind review! We're so glad Jonny provided you with truly exceptional service during your visit and we appreciate you recommending us to your friends & family. Take care and we'll see you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- January 08, 2023
My service was completed with great efficiency. Scott was very friendly and accommodating. Well done!
Mercedes-Benz of Natick Replied: Thanks for visiting Mercedes-Benz of Natick! Scott & the team look forward to serving you again in the future. Take care!
DealerRater Review
- January 07, 2023
I was in touch with Jonny for an issue on my app: he was knowledgeable, professional and patient. I would recommend.
Mercedes-Benz of Natick Replied: Thank you for sharing your experience, Roman! We look forward to seeing you next time at Mercedes-Benz of Natick!
DealerRater Review
- January 07, 2023
Jonny and Howard were a tremendous team through the buying process. Howard was easy to work with and very professional, and Jonny amazed us with his knowledge and patience! They were both great to work with and highly recommend them.
Mercedes-Benz of Natick Replied: Thank you for the glowing review and for recognizing Jonny and Howard's efforts through your car-buying process. We appreciate you choosing Mercedes-Benz of Natick!
DealerRater Review
- January 07, 2023
Joel and Jonny were great in showing us the car and helping us. Very reachable and accommodating.
Mercedes-Benz of Natick Replied: Joel and Jonny are glad to help you into something new, Sajjad! Thank you for coming to Mercedes-Benz of Natick!
DealerRater Review
- January 06, 2023
Service department is the best! Honestly Scott is such a great guy - he knows me and my family and really takes care of me and the car. Really first class treatment all the way around. If I buy a second Mercedes then it’s bc I’d Scott and the service team!
Mercedes-Benz of Natick Replied: We're so happy to read your review, Mark! It makes our day to know that Scott and our team have earned your confidence and we appreciate the kind words! We look forward to servicing your Mercedes-Benz car again! Thank you! - Mercedes-Benz of Natick
DealerRater Review
- January 06, 2023
Jonny Pham, Dakota Haddad, Danny Kaboub and Kolls Oloko were all fantastically knowledgeable and friendly professionals who individually and collectively made the buying experience exceptionally and thoroughly enjoyable. I couldn’t offer a higher recommendation for someone looking to buy a new car....
Mercedes-Benz of Natick Replied: James, thank you so much for the wonderful feedback about your recent experience with our team! We're thrilled to hear you're loving your new vehicle and hope to see you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- January 05, 2023
Purchase of used vehicle, sales staff was very understanding and eager to help. Above be and beyond, great experience...
Mercedes-Benz of Natick Replied: Thank you for taking the time to leave us a review! We appreciate your business and hope we have the opportunity to work with you again in the future! - The Mercedes-Benz of Natick Team
DealerRater Review
- January 04, 2023
Brian went out of the way and helped getting the car fixed when I need it the most. He does his work in a very professional way, I highly recommend him.
Mercedes-Benz of Natick Replied: Thank you for trusting Mercedes-Benz of Natick with your vehicle! Brian & the team appreciate your positive feedback and look forward to serving you again in the future!
DealerRater Review
- January 03, 2023
Joel is great assist with the company and he did a excellent work for me and I will recommend anyone who is looking for.mercede Benz
Mercedes-Benz of Natick Replied: Thank you for sharing, Delroy! We're so happy that Joel provided you with an excellent experience! We look forward to seeing you next time at Mercedes-Benz of Natick!
DealerRater Review
- January 03, 2023
Steve Boston is a professional salesperson, knowledgeable and has a great sense of humor. I would recommend him highly.
Mercedes-Benz of Natick Replied: We appreciate the wonderful feedback! Thanks for trusting Steve & the Mercedes-Benz of Natick team with your business. We look forward to seeing you again next time!
DealerRater Review
- January 03, 2023
Jonny has excellent product knowledge. His ways of explaining along with added sense of humor is just the right way of learning about your new Mercedes. We spend 2.5 hours and honestly they went by in a flick. 5 Stars for professionalism, knowledge, humor, patience and calm personality.
Mercedes-Benz of Natick Replied: Thank you for your review, Taran! We're so happy that Jonny provided you with an excellent 5-star visit! We appreciate you as a customer and look forward to seeing you next time at Mercedes-Benz of Natick!
Google Review
- January 03, 2023
I wanna give 5 star for my experience at Mercedes- Benz of Natick for sure.Franco was the gentleman who helped me. He was very nice and very patient. The first week I got my car I had battery issue, and I was kind of upset. But Franco helped me right away and solved the problem. and my car has no...
Response from the owner Replied: Thanks for the five stars, Qiuting! We're glad to hear that your visit here at Mercedes-Benz of Natick was such a positive one and that Franco could assist you during your car-buying experience. We hope to see you back!
DealerRater Review
- January 02, 2023
Amazing experience with the 1st service of my GLC! Got a loaners car and Scott updated me with the progress till it was done! Overall am a satisfied customer! Thanks Scott for everything!
Mercedes-Benz of Natick Replied: It means so much to us to hear that Scott provided your Mercedes-Benz GLC with the best possible care! Thank you for rating us five stars! - Mercedes-Benz of Natick
DealerRater Review
- January 01, 2023
We are interested in checking out the MB C300 class for potential upgrade. I request the price online and Sonya told us the blue AMG-package C300 offer $2800 discount, but not mentioning that the car has 3000+ miles on it. We came in and Steve Boston was our sale rep. He is a kind person with good...
Mercedes-Benz of Natick Replied: Thank you for taking the time to leave us a review! We're so glad Steve & the team had an opportunity to earn your business and we hope you enjoy your new vehicle. Take care and please don't hesitate to reach out if we can be of service again in the future! - Mercedes-Benz of Natick
Google Review
- December 31, 2022
It was a lovely experience working with Rafi to guide me in finding my dream car. Very charismatic guy who’s very knowledgeable about Mercedes cars.
Response from the owner Replied: Thanks for the five stars, Marina! We're glad to hear that your visit with us here at Mercedes-Benz of Natick was such a positive one. We hope to see you back!
DealerRater Review
- December 31, 2022
Everyone at the dealership is professional and up front about the cars and what they offer I enjoyed the whole process Vito my salesmen was amazing and Jon took the time to help me with the technical part of my car the best part was when I picked up my car there was a bow and a banner that said...
Mercedes-Benz of Natick Replied: Thank you for trusting the Mercedes-Benz of Natick team with your business! We're happy to hear Vito & Jonny made the experience a great one for you and we hope you enjoy your new vehicle. Please don't hesitate to reach out if we can be of service again in the future!
DealerRater Review
- December 31, 2022
Our experience with Raif our sales consultant is what made our decision to purchase our new vehicle. Raif exceeded all our expectation, he exudes professionalism and character. I highly recommend you to request Raif as a sales consultant for a wonderful experience purchasing your next vehicle.
Mercedes-Benz of Natick Replied: Thank you for the kind review, Julie! We appreciate you giving Raif the opportunity to earn your business and are thrilled to hear that he exceeded your expectations. Enjoy your new vehicle and please don't hesitate to reach out if we can be of service again in the future! - The Mercedes-Benz of Natick Team
DealerRater Review
- December 31, 2022
I stopped in today for technical assistance and I happened to meet Jonny he was amazing, very professional, and very attentive. He was able to solve my issues I had and all my questions he was able to get me connected to my phone and car and was able to let me know many tips and useful tricks. I...
Mercedes-Benz of Natick Replied: Jonny, Yatin, and Nick appreciate the rave review! We're glad we could help with your beautiful Mercedes-Benz GLC300 and appreciate you telling us about this experience! We hope you visit us again next time you need anything! Thank you! - Mercedes-Benz of Natick
DealerRater Review
- December 31, 2022
I had an excellent experience with Steve Boston upon purchasing my new Mercedes Benz. He is extremely knowledgeable in his line of expertise. He’s patient, kind and fair and always makes sure everything is clear and things run smoothly. I give Steve 5 stars at Mercedes Benz of Natick and I highly...
Mercedes-Benz of Natick Replied: Thank you for the wonderful feedback! We're thrilled to hear you had a great experience working with Steve & we'll be sure to pass along these kind comments to him. Thanks for choosing Mercedes-Benz of Natick - we look forward to working with you again in the future!
DealerRater Review
- December 31, 2022
Dakota and Jonny were awesome ! Very knowledgeable helpful, and assistive towards my new EQS purchase. Dakota was very attentive and responsive with questions I had when contacting her. Jonny is a tech whiz and was able to help set up my Mercedes connect app and show me all about my new Mercedes!
Mercedes-Benz of Natick Replied: Sarah, thank you so much for trusting the Mercedes-Benz of Natick team with the purchase of your EQS! We're happy to hear Dakota & Jonny made the experience a great one for you and we'll be sure to share this fantastic feedback with them. Take care and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- December 31, 2022
Great experience! Clean and professional. Scott Masterson was outstanding to work with. Would highly recommend a customer work with him.
Mercedes-Benz of Natick Replied: Thank you for visiting Mercedes-Benz of Natick! Scott & the team appreciate your kind feedback and hope to see you again in the future!
DealerRater Review
- December 31, 2022
Scott M. was outstanding to work with, as always. We are fortunate to benefit from his expertise and considerate customer service. Thank you for all you do!
Mercedes-Benz of Natick Replied: Thank you for leaving us this wonderful five-star review! We hope you come to visit Scott and the team again! - Mercedes-Benz of Natick
Google Review
- December 31, 2022
Working with Joel Arroyo was by far the best experience I have ever had buying a car! Do not hesitate to ask for him when you show up! Thank you again Joel the wife loves it!
Response from the owner Replied: Thanks for the five stars, Michael! We're glad to hear that Joel and the rest of the crew here at Mercedes-Benz of Natick could assist you. We hope to see you back!
Google Review
- December 30, 2022
Had a good experience purchasing a MB hereFranco took good care of me along with Kolls
Response from the owner Replied: Thank you for taking the time to leave this review, Eduard. It was our pleasure to provide a top-notch dealership experience. We hope you will come back to see us in the future. - Mercedes-Benz of Natick
Edmunds.com - Sales Review
- December 30, 2022
It was an amazing experience. I’ve been to dozens of dealerships and worked with many sales associates. This particular Herb Chambers and my associate Charles made this process painless and easy.
DealerRater Review
- December 30, 2022
Brian never fails to recommend what’s right for the owner and makes sure all is as expected. Thank you all
Mercedes-Benz of Natick Replied: Thank you for the kind feedback - we'll be sure to share it with Brian & the team! Your business is greatly appreciated by all of us here at Mercedes-Benz of Natick and we look forward to seeing you again next time. Take care!
DealerRater Review
- December 30, 2022
Service B I am very happy with Scott, he is a grate professional, and grate adviser.
Mercedes-Benz of Natick Replied: We're so happy you had a great service visit with Scott and the team! Thank you for being a Mercedes-Benz of Natick customer!
DealerRater Review
- December 29, 2022
先后逛了几家店,最后在Natick定好了车。已经开了两周,体验非常好!Natick给我提供了很好的服务。销售善于沟通,解决我的疑问,从我的角度为我着想,不会很push,因此整个买车过程非常顺利和愉快。这个车行的文化我感觉很好,尊重顾客。看我们戴口罩,于是他们也会戴。接待我的销售员是Franco,他很仔细用心,注册车牌时,主动帮我拿到了我的幸运数字,有心了,非常感动!他的英文,我们能很容易听懂,我妈妈和他沟通也很顺利。Franco不光是销售员,还是一个很有智慧的人,在买车沟通过程中,他所说的话对我鼓舞很大。我觉得还是比较有缘分的,于是买下了我的第一辆Mercedes,谢谢Franco和他的经理N...
Mercedes-Benz of Natick Replied: Thank you for your review, Jiayi! We're so happy that Franco stepped up and provided you with an excellent purchase experience! We wish you a happy new year!
DealerRater Review
- December 29, 2022
Vito was very patient, very informative gave me detailed options and was very supportive in my purchase decision. Kolls worked very hard to earn my business he was dependable in my journey and in search of my options. He took had time off from his personal life to accomplish for my needs I want to...
Mercedes-Benz of Natick Replied: Justine, thank you so much for taking the time to share this wonderful feedback! We appreciate you trusting the Mercedes-Benz of Natick team with your business and hope we have the opportunity to work with you again in the future. Until then, take care and enjoy your beautiful new GLC!
DealerRater Review
- December 29, 2022
Johnny Pham, Howard Rosenberg, Yatin, Sharon Tyler and Danny Kaboub are great team. I was able to learn how to use my Mercedes Connect App and the functions of how to use my new GLC! Yatin was able to throughly go over my purchase options and explain to me in a way I was able to understand.
Mercedes-Benz of Natick Replied: Thank you for the fantastic feedback about your recent experience with our Mercedes-Benz of Natick team! Yatin & the rest of the crew are grateful for your support and hope you won't hesitate to reach out if we can be of service again in the future!
Google Review
- December 29, 2022
(Translated by Google) After visiting several stores, I finally booked a car in Natick. It has been open for two weeks and the experience is very good! Natick has provided me with great service. The salesman is good at communication, solves my doubts, considers me from my point of view, and will not...
Response from the owner Replied: Hi Jiayi, We're glad to hear we could help you find your car! Franco and our team are happy to have you in the Mercedes-Benz of Natick family and hope your 2023 is wonderful! Happy New Year! - Mercedes-Benz of Natick
Google Review
- December 28, 2022
Franco is the best. 👍
Response from the owner Replied: Antony, thank you for being such a great customer of Mercedes-Benz of Natick! - Mercedes-Benz of Natick
DealerRater Review
- December 27, 2022
Jonny Pham, Steve Boston, Sharon Tyler were exceptionally friendly and professional, extremely knowledgeable. We had a lovely experience leading a new Mercedes. Thank you!
Mercedes-Benz of Natick Replied: Thank you for your review, Nic! We're so happy that Jonny, Steve, and Sharon provided you with an excellent visit! We appreciate your 5 stars and look forward to seeing you next time!
DealerRater Review
- December 27, 2022
I had a great experince with Vito, Jonny and Yatin. Vito showed me all my options taking my search criteria into consideration and I found a perfect fit for my family. Thank you! Jonny gave a great first introduction to my vehicle and made our experience memorable, thank you for the great...
Mercedes-Benz of Natick Replied: Thank you for sharing your review working with Vito, Jonny, and Yatin! We're so happy that our team provided you with excellent service! We appreciate your visit and look forward to seeing you next time at Mercedes-Benz of Natick!
DealerRater Review
- December 27, 2022
All good….done done done. Scott did a great job of communicating all along the way.
Mercedes-Benz of Natick Replied: Thank you for sharing your experience working with Scott at Mercedes-Benz of Natick!
DealerRater Review
- December 27, 2022
Excellent job in getting the car back to me sooner than expected. Look forward to coming back for my next service.
Mercedes-Benz of Natick Replied: Thank you for sharing your review! We look forward to seeing you next time at Mercedes-Benz of Natick!
DealerRater Review
- December 27, 2022
Excellent service with a smile. Thorough explanation of issues and how to fix and costs.
Mercedes-Benz of Natick Replied: Thank you for sharing your review! -Mercedes-Benz of Natick
DealerRater Review
- December 24, 2022
Brian is awesome and one reason I come there. Dan is also great to deal with.
Mercedes-Benz of Natick Replied: Thank you for your review! Brian and Dan look forward to seeing you next time at Mercedes-Benz of Natick!
DealerRater Review
- December 24, 2022
Jonny was great showing us how to use the car very patient. Howard was good and helpful
Mercedes-Benz of Natick Replied: We appreciate the great review for Jonny and Howard! We hope you enjoy your car and look forward to seeing you back at Mercedes-Benz of Natick! Thank you!
DealerRater Review
- December 23, 2022
Exceptional diagnostics and repair . Luis in service did a great job following up and having the vehicle repaired in less than 24 hours
Mercedes-Benz of Natick Replied: Thank you for your review, Stephen! We're so happy that Luis provided you with a quick repair! We look forward to seeing you next time at Mercedes-Benz of Natick!
DealerRater Review
- December 23, 2022
Charles and Jonny were exceptional. They did an amazing job helping me find the right car for me and making sure I was able to make the most out of it!
Mercedes-Benz of Natick Replied: It makes us happy to hear that Charles and Jonny provided you with such excellent care! Thank you for choosing Mercedes-Benz of Natick!
DealerRater Review
- December 23, 2022
Charles Scrymegeour is the best MB Sales Representative I have worked with over the past 20 years, having purchased or leased 8 high end cars in that time. He is the reason i keep coming back to Mercedes-Benz, and MB of Natick in particular. Charles sets the standard for what a Mercedes Benz Sales...
Mercedes-Benz of Natick Replied: Hi JB, We appreciate this rave review for Charles, Danny, Kolls, and Fred! We are so proud to have you in the Mercedes-Benz of Natick family and look forward to seeing you again! Thank you!
Google Review
- December 23, 2022
I highly recommended Rafi and would go back to him for future vehicle purchases.
Response from the owner Replied: Thanks for the 5-star review, Roger! We appreciate your review very much. - Mercedes-Benz of Natick
Google Review
- December 22, 2022
Although I didn't buy the car I was interested in. I came very close due to the Great Top tier customer service I received from Dakota and the dealership. She was very courteous and thoughtful and I never felt pressure to buy. I appreciate the great customer service and hope we can do business in...
Response from the owner Replied: Thank you for sharing your experience working with Dakota at Mercedes-Benz of Natick! We appreciate you as a customer and look forward to seeing you next time!
DealerRater Review
- December 22, 2022
This is my first Mercedes car which I purchased a few months ago and I am very happy with the car and the service I have recieved at the dealership. Johnny gave me a class today and it was very useful and informative of functions in the car that I wasn't aware of.
Mercedes-Benz of Natick Replied: Congratulations on making your first Mercedes-Benz car purchase at Mercedes-Benz of Natick, John! It makes our day to hear that you're happy with your car and thank you for leaving Johnny and the team this five-star review!
Google Review
- December 19, 2022
Response from the owner Replied: There’s nothing like seeing a great review on our page, thank you!
Google Review
- December 19, 2022
I was looking for a preowned car, and I typed in my search criteria in Edmunds. Within seconds a whole range of cars popped up, and the one with the best deal was at Mercedes-Benz of Natick. It was not the closest to my home, but the great price on the car I wanted made it worth the drive. I called...
Response from the owner Replied: We appreciate you leaving Dakota and the team such a wonderful five-star review! We know buying a car is a big decision and we're happy you felt confident in your choice! Thank you for coming to Mercedes-Benz of Natick!
Google Review
- December 17, 2022
Rafi was outstanding. Excellent experience buying/leasing and getting trained on the car. The best.
Response from the owner Replied: Thanks for the five stars, Alfred! We're glad to hear that Rafi and the rest of the crew here at Mercedes-Benz of Natick could assist you. We hope to see you back for all of your future automotive needs!
Cars.com Review
- December 17, 2022
They were very efficient and accommodating. Minimal waiting to drop off and pick up my vehicle. The interior and exterior were well cleaned upon delivery to me.
Dealer Replied: We are so happy our Mercedes-Benz of Natick team earned your five stars. Thanks!
DealerRater Review
- December 17, 2022
Jonny and Vito are great salesmen. Vito was able to fine me the car l wanted with all my specifications. Jonny also taught me everything I needed to know about my new vehicle. It was a great experience with both of them. Thank you guys 🙏
Mercedes-Benz of Natick Replied: Thank you for sharing your review! We're honored that Vito and Jonny provided you with an excellent purchase experience! -Mercedes-Benz of Natick
DealerRater Review
- December 16, 2022
Had a great experience getting 4 new tires today! I ordered the wrong ones, but Abdul had the new ones in stock and gave me a deal to make sure I didn’t have to overpay… Great customer service
Mercedes-Benz of Natick Replied: We're so glad Abdul was able to assist you! Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if we can be of service again in the future!
Google Review
- December 15, 2022
this goes to the service manager!the service manager their screw up my whole life involving insurance, etc..for a problem my car didn't have.I will never by a Mercedes again.you can't image how disappoint I am with Natick Mercedes.it's being over a year, I never complaint about anything, but keep...
Response from the owner Replied: Paulo,It seems the last time your C300 was in our shop was over 1.5 years ago. The vehicle was brought to us following a collision for a damage estimate to be submitted to your insurance company. Our factory-trained technicians checked the alignment on the vehicle and recommended repairs according to the repair guidelines provided to us by the manufacturer. You chose not to have the repairs completed at our shop, and it sounds as if the vehicle was not repaired to your satisfaction. We have a Mercedes-Benz certified collision center and take pride in performing quality repairs. It’s unfortunate we did not have an opportunity to assist you earlier in the repair process. Please contact me if you would like to discuss further. Fahad Arshad farshad@herbchambers.com
Cars.com Review
- December 15, 2022
Prompt service appointment for a last minute problem. Service Manager was very attentive as was the Service Professional! Personable and professional! Communication was clear and prompt and my car was ready when promised.
Dealer Replied: We're glad we could help take care of this issue for you, Sandy! Thank you for stopping by Mercedes-Benz of Natick!
DealerRater Review
- December 15, 2022
This dealer and employee always do more than requested. Above and beyond what is expected
Mercedes-Benz of Natick Replied: We appreciate this great review, Dave! Thank you for being a Mercedes-Benz of Natick customer!
DealerRater Review
- December 15, 2022
Very friendly, courteous and professionally knowledgeable about their job!! I enjoyed working with them 👍 It was a great experience and absolutely satisfied!!
Mercedes-Benz of Natick Replied: This means a lot to us, Mimi! We hope that you continue to visit us for all your automotive needs! Thank you! - Mercedes-Benz of Natick
DealerRater Review
- December 14, 2022
Their customer service is and always has been first rate. I was very pleased with my experience.
Mercedes-Benz of Natick Replied: Thank you for being a Mercedes-Benz of Natick customer! We're honored to receive your support and look forward to your next visit!
DealerRater Review
- December 13, 2022
Excellent Service by Scott. The process was fast and getting the loaner was expedited. Service turnaround within hours
Mercedes-Benz of Natick Replied: Thanks for reviewing your experience, Roland! Scott & the team appreciate your business and hope to see you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- December 13, 2022
Excellent service and professionalism is what makes the difference in the service industry. They got it all
Mercedes-Benz of Natick Replied: Thank you for the kind review! Your support is greatly appreciated by all of us here at Mercedes-Benz of Natick and we look forward to seeing you next time!
DealerRater Review
- December 12, 2022
Vito, Danny and Jonny were amazing throughout my experience here at this Mercedes dealership. These guys were very generous and friendly. I was able to learn all about my new car and today I am amazed I thought Tesla had a lot of advanced technology but my new AMG SL63 by far is much more than my...
Mercedes-Benz of Natick Replied: Congratulations on your new AMG SL 63! We're happy to hear Vito, Danny & Jonny provided you & your wife with excellent service throughout your experience and we'll be sure to share this fantastic feedback with them. Enjoy your new ride and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- December 12, 2022
Service was great ! My first service I’ll be back there again,I only trust that dealership ! Nice people good service can’t ask for much more!! Thanks for the opportunity to voice my opinion.
Mercedes-Benz of Natick Replied: We're so glad our team could help make this a great experience for you! Thank you for coming to see us at Mercedes-Benz of Natick!
DealerRater Review
- December 10, 2022
We recently leased 2022 MBenz EQS 580 4 matick from Mercedes-Benz of Natick. We are very happy with the service and professionalism. Initially we had some issues but the Management ensured that they were resolved and we thank them. Franco, Jonny and Yatin were exceptional in their approach. They...
Mercedes-Benz of Natick Replied: Thank you for trusting Mercedes-Benz of Natick with your business, Jay! We're happy to hear Franco, Jonny & Yatin worked hard to make your experience a great one and we'll be sure to share these kind comments with them. Enjoy your new EQS 580 and please don't hesitate to reach out if we can be of service again in the future!
DealerRater Review
- December 10, 2022
Johnny Pham working with Seana did a fabulous job , helping me to resolve technical issues and connect to MBux. Thanks for your kind help.
Mercedes-Benz of Natick Replied: Johnny, Seana, and our team are proud to have made the experience great! Thank you for being a Mercedes-Benz of Natick customer!
DealerRater Review
- December 09, 2022
Luis always takes good care of me. Never had any issues with the repairs and cars looks like new when returned to me
Mercedes-Benz of Natick Replied: Thank you for trusting Luis & the Mercedes-Benz of Natick team with the care of your vehicle! We appreciate your support and look forward to seeing you next time!
DealerRater Review
- December 09, 2022
Very knowledgeable and caring sales representatives. A superb sales manager. Beautiful facility. Very accommodating demonstrations of the fine Mercedes EQS!
Mercedes-Benz of Natick Replied: Thank you for the wonderful feedback! We appreciate you visiting us here at Mercedes-Benz of Natick and hope we can be of service again in the future!
DealerRater Review
- December 09, 2022
Jonny and Charles was very nice polite and helpful. Jonnytaught me everything I needed to know about my new GLE. Charles was able to find and help me go over my options.
Mercedes-Benz of Natick Replied: Thank you for leaving your five-star review for Jonny and Charles! We're glad they made the visit to Mercedes-Benz of Natick so enjoyable for you, Sammy and Selina! We hope you love your new Mercedes-Benz GLE!
Cars.com Review
- December 09, 2022
Brian went above and beyond He reviewed the repair request aa well as history of this repair and finally figured out the issue. He also secured a loaner which wasn’t available prior to my appointment .
Dealer Replied: We appreciate your business and your review! Thanks from the Mercedes-Benz of Natick Team, Amy!
Google Review
- December 08, 2022
Just went to Mercedes in Natick and was helped by Rafi. He is amazing and great to work with. He’s honest and so knowledgeable. Might be getting two cars instead of one.
Response from the owner Replied: Thanks for the five stars, Patty! We're glad to hear that Rafi could assist you. We hope to see you back! -Mercedes-Benz of Natick
DealerRater Review
- December 08, 2022
Steve was my salesman, my whole family have been coming here for well over 5 years and were excited to see Steve as our salesman. He was able to introduce me to the SL63 when I was interested on a convertible purchase while coming in for my service on my current Mercedes. Steve was able to schedule...
Mercedes-Benz of Natick Replied: Steve and Jonny are proud to help make this a great experience for you! Thank you for rating Mercedes-Benz of Natick five stars! We hope you love your new Mercedes-Benz SL 63!
DealerRater Review
- December 08, 2022
Rafic, Kolls,Jonny were amazing, patient, and helpful. Rafic was able to assist me look and secure my GLE53. Jonny the product specialist was very friendly and helpful in teaching me all about my first and new AMG. He did a wonderful job. Kolls my finance guy helped me understand my options and was...
Mercedes-Benz of Natick Replied: Thank you for taking the time to share this wonderful feedback! We're thrilled to hear Rafic, Jonny & Kolls all worked hard to make your experience with us a great one and we hope you enjoy your new vehicle. Take care and thanks again for your business, from all of us here at Mercedes-Benz of Natick!
DealerRater Review
- December 07, 2022
Easy online scheduling. Courteous, informative, and quick service! Thank you for making it a pleasant experience.
Mercedes-Benz of Natick Replied: It was our privilege to serve you! Thanks for choosing Mercedes-Benz of Natick and please don't hesitate to reach out if we can assist you with any future automotive needs. Take care!
DealerRater Review
- December 07, 2022
Staff is extremely polite and knowledgeable. Service was fast and I love that your car is always clean when they are done.
Mercedes-Benz of Natick Replied: Thank you for trusting the Mercedes-Benz of Natick team with your service needs, Maureen! We appreciate your kind comments and look forward to your next visit!
DealerRater Review
- December 07, 2022
I have been going to this location for many years. Everyone is very pleasant and accommodating. Brian B. in the service is the best to work with!!
Mercedes-Benz of Natick Replied: We're proud of Brian and our team for making this a great experience for you! Thank you for being a Mercedes-Benz of Natick customer!
DealerRater Review
- December 07, 2022
Johnny knows his stuff! EQS line of cars have a massive amount of tech so you are going to need an expert trainer. He’s your man!
Mercedes-Benz of Natick Replied: Thank you for the fantastic feedback - Jonny will be thrilled to hear it! We appreciate your business and hope to see you again next time here at Mercedes-Benz of Natick!
Google Review
- December 06, 2022
Best car shopping experience. Thank you Rafi !!!
Response from the owner Replied: Adel, thank you for taking the time to review Mercedes-Benz of Natick! It really means a lot to hear that you’re happy. - Mercedes-Benz of Natick
DealerRater Review
- December 06, 2022
Met with the Product specialist Jonny Pham at the dealer today, my experience was fantastic and he explained everything about my vehicle and answered all of my questions. Definitely a repeat customer.
Mercedes-Benz of Natick Replied: Thank you for the wonderful feedback! We're so glad Jonny was able to answer all your questions and we hope you won't hesitate to reach out if we can be of further assistance. Take care and thanks again, from all of us here at Mercedes-Benz of Natick!
DealerRater Review
- December 06, 2022
Jonny took the time to show us everything about the car. He was patient with us and very kind. He was so descriptive and answered any questions we had or concerns. Vito, he was the best salesman we have every seen. Everyone here at Mercedes is patient and caring. Especially Vito. He would check in...
Mercedes-Benz of Natick Replied: Thank you for taking the time to share this kind review with us! We're thrilled to hear that Vito, Yatin & Jonny provided you & your wife with a truly exceptional car-buying experience and we'll be sure to pass along this wonderful feedback to them. Thanks for choosing Mercedes-Benz of Natick and please don't hesitate to reach out if there's anything else we can do for you!
Google Review
- December 05, 2022
I had very good experience with this dealership .I went to see for the car andThey showed to my different kind of cars .Specialy a sale girl Saena was very polite and d very helpful. Thank you Saena for your help.
Response from the owner Replied: Thank you for taking the time to leave this positive review, Marije. It was our pleasure to provide a top-notch dealership experience. - Mercedes-Benz of Natick
Cars.com Review
- December 04, 2022
I highly recomand this dealership .I was looking for new car and Seana who is a sale specialty gave me the best information about the cars .
Cars.com Review
- December 03, 2022
I bought a car ( Benz ) and I went to Natik dealership for service . I meet with a girl who is salt person and her name is Saena. She was wonderful person not just for communication , but for the excellent service .
DealerRater Review
- December 03, 2022
I had previously gone to another dealer for maintenance. I was dissatisfied and decided to try Mercedes Benz of Natick. The experience was MUCH better. Luis was very helpful and patient with my questions. This was the service I expect from a Mercedes Benz dealer. Thank you Luis and Mercedes Benz of...
Mercedes-Benz of Natick Replied: Thanks for giving us an opportunity to earn your business! Luis & the team appreciate your kind feedback and hope to see you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- December 02, 2022
Excellent experience working with Jonny and Rafi. Both were fantastic. Friendly, responsive and very knowledgeable. Highly recommend!
Mercedes-Benz of Natick Replied: Thank you for the excellent review! We're so glad you enjoyed working with Jonny & Rafi and hope we have the opportunity to serve you again in the future. Take care! - The Mercedes-Benz of Natick Team
DealerRater Review
- December 02, 2022
Exceptionally satisfying and pleasant experience working with Jonny T Pharm as well as Nicholas Scherer
Mercedes-Benz of Natick Replied: Thank you for sharing your experience working with Jonny and Nicholas at Mercedes-Benz of Natick!
DealerRater Review
- December 02, 2022
Thank you Steve - we finally got the car I've wanted for a long while. I couldn't be more happier and can't wait to put many miles on that magno beast! Thank you for all your help, including while you were out from surgery. Thanks to Jonny Pham, he was very knowledgeable about the whole on-boarding...
Mercedes-Benz of Natick Replied: Thank you for taking the time to share this wonderful feedback about your experience here at Mercedes-Benz of Natick! We're happy to hear Steve & Jonny provided you with excellent service and we hope you enjoy your new vehicle. Please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- December 01, 2022
Johnny was great and he is very informative and professional. He showed me a lot of interesting features that my car has and was patient in explaining everything to me and my daughter. Thank you Jonny
Mercedes-Benz of Natick Replied: Thank you for your review, Emrey! We're so happy that Johnny provided you with an excellent appointment! We hope your daughter enjoys her new ride! -Mercedes-Benz of Natick
DealerRater Review
- November 30, 2022
Scott in service dept. did a great job!!! My car was in for a number of days but he kept me updated, car was ready on time for pick up, and gave me great treatment overall including a great service discount.
Mercedes-Benz of Natick Replied: Thank you for trusting the Mercedes-Benz of Natick team with your vehicle! We're happy to hear Scott provided you with excellent communication throughout your experience and we'll be sure to share this wonderful feedback with him. Take care and please don't hesitate to reach out if we can be of service again in the future!
DealerRater Review
- November 30, 2022
Jonny Pham was absolutely fantastic! He was very thorough and patient while explaining all the car features to me! He actually came in on his day off in order to work with me! He is extremely professional and easy to work with. He gave me his card and encouraged me to call with any questions. I...
Mercedes-Benz of Natick Replied: Lisa, thank you so much for taking the time to share this kind feedback! We're happy to hear that Jonny & Vito both provided you with wonderful service and we hope you're enjoying your new vehicle. Take care and we'll see you next time here at Mercedes-Benz of Natick!
DealerRater Review
- November 30, 2022
Jonny Pham and Vito Argote provided my husband and I excellent service, very professional and helpful. Highly recommended. Jonny was absolutely amazing teaching us how to use the app and features of our new Mercedes-Benz. Thanks to the whole team of Mercedes-Benz of Natick.
Mercedes-Benz of Natick Replied: Thank you for choosing Mercedes-Benz of Natick! We're so happy that Jonny and Vito helped you throughout your entire purchase experience!
DealerRater Review
- November 29, 2022
Howard, Jonny, Andrew & Yatin were very friendly, attentive, and helpful. I was able to purchase a new 2023 GLB. The team were great they were able to assist me with my purchase and were available for support. Jonny and Howard were Fantastic they made my experience very wonderful.
Richard Replied: .
DealerRater Review
- November 29, 2022
Jonny was great helping quick ! He taught me how to use the Mercedes’ app. Thanks Jonny
Mercedes-Benz of Natick Replied: Thanks for the review, Josh! We're so glad Jonny could assist you and we'll be sure to share this kind feedback with him. Take care and please don't hesitate to reach out if there's anything else we can do for you! - The Mercedes-Benz of Natick Team
DealerRater Review
- November 29, 2022
Great people. Easy to deal with, efficient and always pleasant. Car was done even earlier than expected. Doesn't get any better than that.
Mercedes-Benz of Natick Replied: Thank you for the fantastic feedback! We appreciate you trusting the Mercedes-Benz of Natick team with your vehicle and hope you'll be visiting us again in the future. Take care!
DealerRater Review
- November 29, 2022
We had a phenomenal experience at this dealership. We were guided through options, and once we found what we liked, our agent Charles pulled out all the stops to make sure we felt great about our decision. The entire team was helpful and reasonable during the negotiation process, and presented...
Mercedes-Benz of Natick Replied: Thank you for sharing this kind review, Patrick! We're happy to hear Charles worked hard to ensure you had a truly exceptional experience and we'll be sure to let him know how much you appreciate his dedicated service. Enjoy your new vehicle and we'll see you next time here at Mercedes-Benz of Natick!
DealerRater Review
- November 29, 2022
Jonny was so helpful getting my husband and I acquainted with our new S580. We had so many “WOW” moments as he showed us features we didn’t know about. He went above and beyond!
Mercedes-Benz of Natick Replied: Thank you for the wonderful review! We're so glad Jonny was able to get you & your husband acquainted with all the great features in your new S580 and we'll be sure to share this fantastic feedback with him. Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- November 28, 2022
The service group here is awesome. They took the time to drive my vehicle with me and discuss my concerns, determined a fix and quickly resolved.
Mercedes-Benz of Natick Replied: Thanks for the five stars! We're honored to hear that your service appointment here at Mercedes-Benz of Natick was such a positive one. We hope to see you back for all of your future automotive needs!
DealerRater Review
- November 26, 2022
Johnny was terrific. He gave me a most incredible confidence in my new 2023 EQS 580 SUV RAFI my sales person was also incredibly helpful. Herb Chambers Natick is the way to buy a new Mercedes-Benz! It was a pleasure doing a deal with Niko as well. It was great to see my old friend of 30 years Steve...
Mercedes-Benz of Natick Replied: We're so proud of Johnny for providing a five-star experience for you while shopping for your new 2023 Mercedes-Benz EQS 580 SUV, David! We know it's always exciting to take home such a great new vehicle and we're happy that everyone made this a five-star experience for you! Thank you for coming to Mercedes-Benz of Natick!
DealerRater Review
- November 26, 2022
Swift service, with vehicle taken good care of. Online scheduling, quick check in and check out and timely communications re status
Mercedes-Benz of Natick Replied: Thank you for your kind five-star review, Vivek! We are glad our team could make this an easy service visit for you and look forward to seeing you again! - Mercedes-Benz of Natick
Google Review
- November 26, 2022
I recently attempted to replace the car battery myself and got the SRS light on afterwards. Accepting my past experience with Honda's doesn't warrant success on a Benz and realizing the inspection sticker had just expired, I went to the dealership for some trusted technical expertise with the full...
Response from the owner Replied: Thank you for taking the time to share your feedback regarding your recent visit. We take your concerns very seriously. If you would like to discuss your experience with us further, please contact me directly. - Adam Shapiro - Service Director - ashapiro@herbchambers.com
DealerRater Review
- November 25, 2022
Jonny, Yatin, & Vito were amazing very friendly and helpful in search of my first Mercedes! Thank you for your help and expertise! I will recommend to all my friends and family!
Mercedes-Benz of Natick Replied: Thank you for rating Mercedes-Benz of Natick five stars! We hope that you continue to love your vehicle and will let Jonny, Yatin, and Vito know you had a great purchase experience!
DealerRater Review
- November 24, 2022
Outstanding dealership in every respect. Scott Masterson sets the tone of courtesy, and efficiency followed by everyone from the telephone operators to all service personnel. Congratulations on a job well done.
Mercedes-Benz of Natick Replied: Thank you for sharing this wonderful feedback with us! We're happy that Scott & the team provide you with exemplary service and we'll be sure to share these kind comments with them. Take care and we'll see you next time here at Mercedes-Benz of Natick!
Google Review
- November 23, 2022
This dude Rafi is for real. I’ve never cared so much about anything in my life.
Response from the owner Replied: We appreciate your great review and a five-star rating for Rafi, Steven! Thank you for being a Mercedes-Benz of Natick customer!
DealerRater Review
- November 23, 2022
Great service from the moment I enter the building. Friendly staff and nice faculty. Service advisor Scott was very professional.
Mercedes-Benz of Natick Replied: Thank you for visiting Mercedes-Benz of Natick! Scott & the team hope to see you again next time!
DealerRater Review
- November 23, 2022
Very professional and helpful. Went through all items thoroughly. He also is genuinely v interested and enjoys teaching. Was also great at troubleshooting.
Mercedes-Benz of Natick Replied: Thanks for the great review! We're so glad Jonny was helpful to you during your visit and we hope to see you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- November 22, 2022
The entire Natick Mercedes-Benz dealership staff were very friendly, professional and helpful. Vito in particular was great to work with- he was very helpful and patient and made the overall experience really enjoyable! I was able to get a great car, and would certainly buy from here again.
Mercedes-Benz of Natick Replied: Thank you for the wonderful feedback! We're thrilled to hear that Vito & the team made your experience with us a great one and we hope you enjoy your new vehicle. Take care and thanks again, from all of us here at Mercedes-Benz of Natick!
DealerRater Review
- November 22, 2022
I was greeted by service manager Very polite and professional He told me the issues we discussed and work was done Very happy with experience
Mercedes-Benz of Natick Replied: This is what we love to hear! Thank you for visiting our team at Mercedes-Benz of Natick!
DealerRater Review
- November 21, 2022
We had a great experience at this dealership, working with both salesperson Steve Boston and tech expert Jonny Pham. We are new to Mercedes and appreciated the time Steve spent with us -- and the lack of pressure. And Jonny Pham taught us everything we needed to operate the car's many high-tech...
Mercedes-Benz of Natick Replied: Patti, thank you so much for giving us an opportunity to earn your business! We're happy to hear Steve & Jonny provided you with excellent service during your visit and we hope you enjoy your beautiful new vehicle. Take care and thanks again, from all of us here at Mercedes-Benz of Natick!
Google Review
- November 21, 2022
Very willing to help out. Better than experiences at other dealers.
Response from the owner Replied: Warren, thank you for leaving Mercedes-Benz of Natick with your positive feedback.
DealerRater Review
- November 20, 2022
Jonny and Vito were very helpful during the whole car buying process. Thanks for the new car!
Mercedes-Benz of Natick Replied: Jonny and Vito are proud to have made this a five-star experience for you, Dima! Thank you for leaving us this great review!
DealerRater Review
- November 19, 2022
This was my first time working with Charles but not my first purchase I have purchased multiple Mercedes at this location. Charles is patient, explained everything clearly, went over my options and was a real advocate for me and a pleasure to deal with. Jonny was fabulous very helpful and terrific...
Mercedes-Benz of Natick Replied: Pam, thank you so much for trusting Mercedes-Benz of Natick with your loyal business! We're happy to hear you had a great experience with Charles during your most recent visit and we'll be sure to share these kind comments with him & the rest of the team. Enjoy your beautiful new C300 and we'll see you next time!
DealerRater Review
- November 19, 2022
Jonny, Kolls,and Joel were great explaining our new vehicle options. Had us In and out quickly!
Mercedes-Benz of Natick Replied: Thank you for the wonderful feedback! Jonny, Kolls, Joel & the rest of the team appreciate your business and hope to see you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- November 19, 2022
Convenient service with good communication by texting. The need for additional service was described well and could be authorized without needing to find time for a call.
Mercedes-Benz of Natick Replied: Thank you for the wonderful feedback! We appreciate your business and hope to see you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- November 18, 2022
I want to commend the service and management staff from Mercedes-Benz of Natick, including Brian Breidegam and the manager, Adam Shapiro. I returned to the dealer due to having a window issue in my 2021 AMG C63 S Cabriolet. They both took care of my vehicle ensuring the issue get fixed at my entire...
Mercedes-Benz of Natick Replied: Thank you for recommending Brian and Adam at Mercedes-Benz of Natick! We appreciate your business and look forward to seeing you next time!
DealerRater Review
- November 18, 2022
Jonny is not only expert and knowledgeable- he is kind, patient, and an excellent instructor. He provided an experience worthy of a luxury purchase and the Mercedes brand.
Mercedes-Benz of Natick Replied: Thank you for the wonderful feedback, Joe - Jonny will be thrilled to hear it! Our Mercedes-Benz of Natick team appreciates your business and looks forward to working with you again in the future. Take care!
DealerRater Review
- November 18, 2022
Jonny was very helpful and the issue was solved in a couple of minutes. Thank you very much.
Mercedes-Benz of Natick Replied: Thank you for the review, Oksana! We're so glad Jonny was able to assist you and we hope our team can be of service again in the future. Take care! - Mercedes-Benz of Natick
Google Review
- November 17, 2022
Saw a was wonderful
Response from the owner Replied: Nothing better than a great review, thanks Michael!
DealerRater Review
- November 17, 2022
I've been dealing with MB-Natick for three years now and they are great! Scott Masterson is always above and beyond and all the rest of the staff are also great.
Mercedes-Benz of Natick Replied: Scott and the team are grateful to have your kind feedback and five-star rating! Thank you for being a loyal Mercedes-Benz of Natick customer!
DealerRater Review
- November 17, 2022
Very impressive dealership and people. Turnover seems rapid, but the inventory stays larger. From first impression to purchase follow-up, the staff excel. Stephen Boston is a wise and supportive agent. Most impressively Jonny Pham is a technical ace, eager to train and ready to answer support...
Mercedes-Benz of Natick Replied: Thank you for taking the time to leave us a review, Tom! Stephen, Jonny & the rest of the Mercedes-Benz of Natick team appreciate your business and look forward to working with you again in the future!
DealerRater Review
- November 17, 2022
Vito,Jonny and Danny they did great service. I so much happy with them. I will recommend all my friends and family.
Mercedes-Benz of Natick Replied: Thank you for the kind review! We appreciate you recommending Vito, Jonny & Danny to your friends and family and look forward to seeing you again next time here at Mercedes-Benz of Natick!
Google Review
- November 17, 2022
Excellent experience. Car was serviced and perfect.
Response from the owner Replied: It was our privilege to serve you, thanks so much! - Mercedes-Benz of Natick Team
Google Review
- November 16, 2022
Service and communication was great.
Response from the owner Replied: Thank you so much, Greg! - Mercedes-Benz of Natick
DealerRater Review
- November 16, 2022
Always attentive to details! Honest and reliable…..their estimate on costs are always accurate…….and, Fred Ramsey is the BEST!
Mercedes-Benz of Natick Replied: This is great to hear, Bob! Thank you for taking the time to leave Fred and the team with such a great review! - Mercedes-Benz of Natick
DealerRater Review
- November 16, 2022
The dealership and my service advisor, Scott Masterson were professional, courteous, knowledgeable and very helpful. I wouldn't hesitate to recommend either to others.
Mercedes-Benz of Natick Replied: Thank you for the wonderful review! We appreciate you recommending Scott & the Mercedes-Benz of Natick team to others and hope we can be of service to you again in the future!
Google Review
- November 16, 2022
Fantastic service!! Everyone was so attentive and friendly - repair was done quickly and they took care of everything- thank you!!!
Response from the owner Replied: We appreciate your business and your review! Thanks from the Mercedes-Benz of Natick Team, Andrea!
Google Review
- November 15, 2022
Response from the owner Replied: We can’t thank you enough for your support of Mercedes-Benz of Natick, Howard! It means a lot to have you as a customer! Thank you so much!
Google Review
- November 15, 2022
Response from the owner Replied: We are so happy that the Mercedes-Benz of Natick team delivered an excellent experience. Thank you William!
DealerRater Review
- November 15, 2022
Howard was very helpful in my search of my GLE. very excellent customer focused & attention. Explained all my options and made it clear. Afterwards Jonny was able to help me set up my Mercedes me connect app and was very informative and friendly and tested and showed me to understand how to use it...
Mercedes-Benz of Natick Replied: Thank you for the fantastic review! We're so glad Howard had the opportunity to assist you in finding your GLE and we'll be sure to share this wonderful feedback with him, Jonny & the rest of the team. Take care and thanks again for choosing Mercedes-Benz of Natick!
DealerRater Review
- November 15, 2022
Jonny Pham was wonderful. He is very knowledgeable and patient. He is great! Excellent job
Mercedes-Benz of Natick Replied: We agree -- Jonny is wonderful! We're so glad you got to work together and appreciate you leaving this great review! Thank you! - Mercedes-Benz of Natick
DealerRater Review
- November 15, 2022
We purchased a car from Howard at mercedes- benz of natick, after test driving similar cars at other dealerships. Prior to test drive he took the time and showed us all the vehicles amenities and features which did not occur at other dealerships we went to. We also commuted quite a ways so he made...
Mercedes-Benz of Natick Replied: Thank you so much for making the trip to come visit us here at Mercedes-Benz of Natick! We're thrilled to hear Howard made your purchase with us a great one and we'll be sure to share this wonderful feedback with him. Enjoy your new vehicle and please don't hesitate to reach out if there's anything else we can do for you!
Cars.com Review
- November 15, 2022
We purchased a car from Howard at mercedes- benz of natick, after test driving similar cars at other dealerships. Prior to test drive he showed us all the vehicles amenities and features which did not occur at other dealerships we went to. We also commuted quite a ways so he made the purchase as...
Dealer Replied: Thanks for the five stars! We're honored to hear that Howard and the rest of the crew here at Mercedes-Benz of Natick could assist you. We hope to see you back for all of your future automotive needs!
Google Review
- November 14, 2022
Response from the owner Replied: Errol, we appreciate your business and kind review! The team at Mercedes-Benz of Natick looks forward to seeing you again soon. - Mercedes-Benz of Natick
DealerRater Review
- November 14, 2022
Great over all experience. The whole staff was helpful. Saena Franco and Jonny were both extremely helpful and friendly. They worked tirelessly to find me the car I wanted and helped me understand it.
Mercedes-Benz of Natick Replied: Thank you for visiting our team, Derek! We're so happy that Saena and Jonny provided you with an excellent visit! We look forward to seeing you next time at Mercedes-Benz of Natick!
DealerRater Review
- November 14, 2022
Had an excellent experience with Howard Rosenberg and with the dealership as a whole. Love my new car and will be back when it's time for a new one.
Mercedes-Benz of Natick Replied: Thank you for sharing your experience! Howard & the team are thrilled to hear you're loving your new vehicle and look forward to seeing you again next time here at Mercedes-Benz of Natick!
Edmunds.com - Sales Review
- November 14, 2022
When i first arrived at the dealer I felt like I was welcomed with open arms and although got the expected smiles and greetings at this dealership it was very open. I was quickly met buy Howard Rosenburg who showed me around to various makes and models. I didn't see anything immediately that i want...
Google Review
- November 12, 2022
Everyone is extremely helpful. They were able to change my tire quickly and with no problem. The team is very pleasant and went out of their way to ensure things went great and quickly!
Response from the owner Replied: Thank you for the wonderful review for our team, Deborah! We look forward to assisting you again next time! - Mercedes-Benz of Natick
DealerRater Review
- November 12, 2022
Jonny is the perfect teacher of all the functions and features in a new car. Eager, patient and knows it all! Made us feel like we could contact anytime with questions. Saena Nikolas is ideal in her sales job. Focus is on you and she has the best attitude and personality.
Mercedes-Benz of Natick Replied: Thank you for the kind comments about our Mercedes-Benz of Natick team! Jonny & Saena appreciate your support and look forward to serving you again in the future. Take care!
DealerRater Review
- November 12, 2022
My sales agent Dakota was exceptional! She made the buying process seamless!. Dakota offered exceptional service and in a timely manner. Her hospitality was second to none! I can’t thank her enough for a wonderful experience!
Mercedes-Benz of Natick Replied: Dakota and the team are thrilled that the process was so easy and fast for you! We hope that you continue to enjoy your vehicle and look forward to assisting you again! Thank you! - Mercedes-Benz of Natick
DealerRater Review
- November 12, 2022
The experience was professional and organized. Jonny Pham took ample time to explain the features of our car. We are not tech savvy which made his job harder but he did an amazing job walking us through everything!
Mercedes-Benz of Natick Replied: Curt, It's great hearing how Jonny and the team made your experience so easy and we hope that you love your new ride! Thank you for taking the time to leave Mercedes-Benz of Natick this great review!
DealerRater Review
- November 12, 2022
Outstanding client service. Understands the customer. Pleasure to work with everyone in the Natick dealership.
Mercedes-Benz of Natick Replied: We're so happy to hear this! Thank you for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if we can be of service again in the future!
DealerRater Review
- November 12, 2022
Flawless. That is all I want to say. Why so many words? Words words words
Mercedes-Benz of Natick Replied: Thank you, Miguel! We're happy our team has earned your five-star rating and kind words! - Mercedes-Benz of Natick
Google Review
- November 11, 2022
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Natick, Kathleen!
Google Review
- November 11, 2022
Response from the owner Replied: Thanks a million, from the Mercedes-Benz of Natick Team!
Google Review
- November 11, 2022
You guys were fantastic!!! Fred is a true problem solver!!!!
Response from the owner Replied: All of us at Mercedes-Benz of Natick appreciate great reviews, thank you! - Mercedes-Benz of Natick
Google Review
- November 11, 2022
Very attentive and efficient. Highly recommend.
Response from the owner Replied: Thank you, Breanne, for stopping by to leave us a wonderful review!
Google Review
- November 11, 2022
Excellent service and customer respect.
Response from the owner Replied: Thank you for the excellent review of Mercedes-Benz of Natick, James!
DealerRater Review
- November 11, 2022
Two visits to get it fixed correctly final repair was not exactly what was diagnosed
Mercedes-Benz of Natick Replied: Thank you for the feedback. We sincerely apologize for any frustration or inconvenience this experience may have caused for you. Please don't hesitate to reach out directly if you'd like to discuss the situation in greater detail. Thanks again, Fahad Arshad - General Manager - farshad@herbchambers.com
Google Review
- November 11, 2022
Response from the owner Replied: Thomas, thank you for the rave review, we look forward to seeing you again at Mercedes-Benz of Natick.
Google Review
- November 10, 2022
Everyone made me feel very special and supported my learning.
Response from the owner Replied: Casel, thank you for visiting the Mercedes-Benz of Natick! - Mercedes-Benz of Natick
Google Review
- November 10, 2022
Response from the owner Replied: We are grateful to have your business, Barbara. Thanks for taking the time to leave us a review! - The Mercedes-Benz of Natick Team
DealerRater Review
- November 10, 2022
Steve Boston snd Fred Romsey are simply THE best and the reason we are loyal to Foreign Motors West! Great service, professional, honest ! We can always trust their recommendations.
Mercedes-Benz of Natick Replied: Steve and Fred are glad you had such a positive experience here, Susan! Thank you for being part of the Mercedes-Benz of Natick family!
DealerRater Review
- November 10, 2022
Wonderful experience! Jonny Pham was thorough and helped me to understand the many features. We left feeling very confident that we could contact him at anytime if we had questions. Our sales person, Howard Rosenberg , made our buying experience easy and exciting.
Mercedes-Benz of Natick Replied: This is what we love to hear! We're so happy that Jonny and Howard earned your 5-stars! We appreciate your business and look forward to seeing you again next time at Mercedes-Benz of Natick!
DealerRater Review
- November 10, 2022
We are long-time customers (this will mark our tenth Mercedes from this dealer) so there's a lot of history. A few rough spot over the years but mostly good experiences -- and this most recent purchase, with all its related activities, was stellar. Vito Argote led the whole process from start to...
Mercedes-Benz of Natick Replied: Thank you for trusting the Mercedes-Benz of Natick team with your loyal business! We're thrilled to hear Vito & Jonny made your most recent experience a great one and we hope you enjoy your beautiful new vehicle. Take care and we'll see you next time!
Google Review
- November 09, 2022
Excellent service experience with Scott @ MBNatick. work was done well, on time and car looked great afterwards. Loaner was also ready and I was in and out in 10 minutes.
Response from the owner Replied: We strive to provide top-tier service to all of our customers and we're glad you experienced that. We look forward to seeing you back again in the future! - Mercedes-Benz of Natick
Google Review
- November 09, 2022
Response from the owner Replied: Thank you James for reviewing Mercedes-Benz of Natick!
Google Review
- November 08, 2022
Charlie was great to work with. The best car buying experience I’ve even had. Everyone at the dealership was fantastic!
Response from the owner Replied: Thank you for rating Charlie and the team five stars, Kristan! We hope to see you next time you visit Mercedes-Benz of Natick!
DealerRater Review
- November 08, 2022
So courteous and responsive - my customer service rep Brian is always helpful, professional and ensures all service is explained thoroughly. He keeps me informed thru process. Highly recommend this dealership.
Mercedes-Benz of Natick Replied: It's great knowing that our team has done their part to ensure a five-star experience for you! Thank you for leaving us your review! - Mercedes-Benz of Natick
DealerRater Review
- November 08, 2022
Everyone at the dealership was fantastic!! Charlie was great to work with, and felt like I was cared for when making my purchase.
Mercedes-Benz of Natick Replied: Charlie and the team are proud to have made this a five-star experience! Thank you for coming to Mercedes-Benz of Natick!
Google Review
- November 07, 2022
Response from the owner Replied: We are thrilled to see your positive review!
Google Review
- November 07, 2022
Response from the owner Replied: Thank you for reviewing Mercedes-Benz of Natick! It was so kind for you to share your experience, Amy.
Google Review
- November 05, 2022
Never again
Response from the owner Replied: Stan - I'm disappointed to see this review and would like the opportunity to get a better understanding of your concerns. If you have a moment, would you please contact me directly? Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com
Google Review
- November 05, 2022
Tremendous service by Scott Masterson. Professional and courteous at all times.
Response from the owner Replied: We are so glad to hear that your experience was enjoyable, Mark! Scott and the team look forward to seeing you at your next appointment and thank you for being a Mercedes-Benz of Natick customer!
DealerRater Review
- November 05, 2022
Always treated great here. Our 4th Mercedes. Saena and Jonny made the experience easy, informative and fun. Top marks!
Mercedes-Benz of Natick Replied: Thank you for coming to Mercedes-Benz of Natick for another Mercedes-Benz purchase! Saena and Jonny are grateful to have you in the family! We'll see you at your next purchase!
DealerRater Review
- November 05, 2022
Jonny was amazing! He is the perfect person for that job. His patience, knowledge and professionalism is outstanding. MB Natick is very lucky to have him!
Mercedes-Benz of Natick Replied: Jonny and the team are glad you had a five-star experience! We look forward to assisting you again in the future! Thank you! - Mercedes-Benz of Natick
Google Review
- November 04, 2022
Steve Boston was awesome. He is very accommodating and knowledgeable about our new car. It was a real pleasure working with him.Chuck and Denise
Response from the owner Replied: Chuck & Denise, thank you so much for taking the time to share this kind review! We're happy to hear you had a great experience working with Steve & we hope to see you again in the future. Take care! - The Mercedes-Benz of Natick Team
Google Review
- November 04, 2022
Response from the owner Replied: Thanks for the five stars, Stephen! We hope to see you back! -Mercedes-Benz of Natick
DealerRater Review
- November 04, 2022
Highlight of the experience was Jonny Pham, who provided an in-depth tutorial on all the bells and whistles. Patient, thorough, informative and extremely knowledgeable.
Mercedes-Benz of Natick Replied: Thank you for the excellent review! We're so glad Vito had the opportunity to assist you with your purchase and that Jonny was able to familiarize you with all the great features in your new vehicle. Thanks for trusting Mercedes-Benz of Natick with your business. We hope to see you again in the future!
DealerRater Review
- November 04, 2022
It was such a pleasure working with Saena. She was very helpful. Answered all my questions and was very knowledgeable about the car. She also gave me some good advice about my trade and pointed out flaws in the car that I was looking at. The entire experience was a pleasure. I will certainly use...
Mercedes-Benz of Natick Replied: Thank you for the excellent review! We're happy to hear Saena provided you with a wonderful experience and we look forward to seeing you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- November 04, 2022
Excellent dealership. Prompt attention to request with regard to the auto selected for review and inspection.
Mercedes-Benz of Natick Replied: Thank you for rating Mercedes-Benz of Natick fives stars! We're happy you enjoyed your experience and look forward to serving you again!
Google Review
- November 03, 2022
As usual, a job (in this case full brake service) well done.
Response from the owner Replied: Hanne, your kind review warms our hearts! - Mercedes-Benz of Natick Team
Google Review
- November 03, 2022
Response from the owner Replied: We couldn’t ask for a better review of Mercedes-Benz of Natick, thanks so much Curtis!
DealerRater Review
- November 03, 2022
My Service Advisor, Brian Breidegam, worked closely with me to solve my challenge. My challenge was handled quickly and I felt assured that using a trained Mercedes Technician was the best way to move forward. Brian kept me informed along the way and zi was back on the road in a day.
Mercedes-Benz of Natick Replied: Thank you for the review, Joel! We appreciate you trusting Mercedes-Benz of Natick with your vehicle and are happy to hear Brian & the team could make the experience an efficient one for you. Take care and please don't hesitate to reach out if we can be of service again in the future!
DealerRater Review
- November 01, 2022
Francisco was excellent! This is my 3rd Mercedes from this dealership and I have loved every one!
Mercedes-Benz of Natick Replied: Thank you for your loyal business! We're happy to hear you had a great experience with Francisco during your recent visit and we hope you enjoy your new vehicle. Take care and we'll see you next time here at Mercedes-Benz of Natick!
Google Review
- October 31, 2022
I had the greatest car buying experience of my life when I met Charles E. Scrymgeour at Mercedes Benz of Natick. I am a long time service customer at the dealership and came in looking for a mid sized SUV with performance features. Charles pointed me to a 2019 GLC 43 AMG that had just been traded...
Response from the owner Replied: We're happy that Charles helped you find the perfect 2019 Mercedes-Benz GLC 43 AMG, Thomas! We know that you will be happy with your new ride and look forward to assisting you again at Mercedes-Benz of Natick! Thank you!
Google Review
- October 31, 2022
Response from the owner Replied: Hyun, thank you for sharing your positive feedback of Mercedes-Benz of Natick!
Google Review
- October 31, 2022
Response from the owner Replied: Charles, thanks for the awesome review of Mercedes-Benz of Natick!
DealerRater Review
- October 31, 2022
I had the greatest car buying experience of my life when I met Charles E. Scrymgeour at Mercedes Benz of Natick. I am a long time service customer at the dealership and came in looking for a mid sized SUV with performance features. Charles pointed me to a 2019 GLC 43 AMG that had just been traded...
Mercedes-Benz of Natick Replied: Thank you for the wonderful feedback! We appreciate you trusting the Mercedes-Benz of Natick team with your automotive needs and are so glad Charles had the opportunity to help you find your AMG GLC 43. Thanks again for your support and we'll see you at your next visit!
DealerRater Review
- October 31, 2022
I had the best experience at this dealership! Charles Scrymgeour was extremely helpful, always energetically advocating on my behalf, and gave me his honest opinions about all aspects of the deal. Johnny Pham was phenomenal in explaining the features of my new GLC300 and teaching me how to get the...
Mercedes-Benz of Natick Replied: Thank you for the excellent review, Katie! We appreciate you taking the time to share your experience and can't wait to share these kind comments with Charles, Jonny, Lisa & the rest of the team. Enjoy your new GLC 300 and please don't hesitate to reach out if there's anything else we can do for you! - Mercedes-Benz of Natick
Yelp Review
- October 31, 2022
I had the best experience at this dealership! Charles Scrymgeour was extremely helpful, always energetically advocating on my behalf, and gave me his honest opinions about all aspects of the deal. Johnny Pham was phenomenal in explaining the features of my new GLC300 and teaching me how to get the...
Elizabeth M. Replied: Katie, We're so thrilled to hear that Johnny and Charles made the purchase process such an easy one! We are glad you found a new Mercedes-Benz GLC300 and hope that you continue to have many great adventures behind the wheel! Thank you for being a Mercedes-Benz of Natick customer!
Google Review
- October 31, 2022
Mercedes-Benz of Natick was very easy to deal with. Salesman Nick Scherer was professional and very helpful with my new car. I would definitely recommend them if you’re thinking of buying a new car.
Response from the owner Replied: Nick and the team are thrilled that you had a five-star purchase experience, Lynne! Thank you for taking the time to tell us about your visit and we hope that you come to see us again! - Mercedes-Benz of Natick
Google Review
- October 31, 2022
I had the best experience at this dealership! Charles Scrymgeour was extremely helpful, always energetically advocating on my behalf, and gave me his honest opinions about all aspects of the deal. Johnny Pham was phenomenal in explaining the features of my new GLC300 and teaching me how to get the...
Response from the owner Replied: Thanks for the five stars, Katie! We're glad to hear that Charles could assist you during your visit with us here at Mercedes-Benz of Natick. We hope to see you back here for all of your future automotive needs!
Cars.com Review
- October 31, 2022
I had the best experience at this dealership! Charles Scrymgeour was extremely helpful, always energetically advocating on my behalf, and gave me his honest opinions about all aspects of the deal. Johnny Pham was phenomenal in explaining the features of my new GLC300 and teaching me how to get the...
Dealer Replied: Thank you for sharing your experience working with Chris and Johnny at Mercedes-Benz of Natick! We're so happy that they both went over the features of your new GLC300 and you walked away with a new ride! We look forward to seeing you next time!
Google Review
- October 31, 2022
In September 2022 I had my first experience with Mercedes Benz of Natick, it will absolutely not be my last. I saw my dream car on their website and when I went in, I felt so welcomed. Every step of the process was easy and painless. With the purchase of my car, I worked with Nycolas Vicente. The...
Response from the owner Replied: Thanks for the five stars, Kristen! We're glad to hear that Nycolas and the rest of the crew here at Mercedes-Benz of Natick could assist you during your visit with us. We hope to see you back for all of your future automotive needs!
Edmunds.com - Sales Review
- October 31, 2022
I had the best experience at this dealership! Charles Scrymgeour was extremely helpful, always energetically advocating on my behalf, and gave me his honest opinions about all aspects of the deal. Johnny Pham was phenomenal in explaining the features of my new GLC300 and teaching me how to get the...
Google Review
- October 30, 2022
Easy, professional, pleasant and positive experience test driving and purchasing my first Mercedes! Every one at the dealership was very friendly, helpful and great to work with start to finish. My Agent, Charles Scrymgeour made this process fabulous. I would refer anyone looking to purchase a...
Response from the owner Replied: Thank you for the great review, Caralinn! We're so glad Charles & Jonny had the opportunity to assist you with your first Mercedes-Benz purchase and we'll be sure to share this wonderful feedback with them. Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if there's anything else we can do for you!
Google Review
- October 30, 2022
Great experience. Saena did amazing job. Would definitely recommend working with her.
Response from the owner Replied: Thanks for the five stars, Pavel! We're glad to hear that Saena could assist you during your visit with us here at Mercedes-Benz of Natick. We hope to see you back!
Google Review
- October 30, 2022
Great example of understanding your customer Abdul listens and shows appreciation and understanding.
Response from the owner Replied: Thank you for sharing your review! We're so happy that Abdul earned your 5-stars! We look forward to seeing you next time at Mercedes-Benz of Natick!
DealerRater Review
- October 30, 2022
What a great review of the incredible technology in my Mercedes GLC300!! I thought, OK, it will be a quick review of the basics but Johnny took me through every aspect of the car, started outside and worked our way inside. It was informative, entertaining and at no point over my head in tech...
Mercedes-Benz of Natick Replied: Thank you for the kind review! We're so glad Jonny was able to get you feeling comfortable with all the great features in your new GLC 300 and we'll be sure to share this fantastic feedback with him. Take care and please don't hesitate to reach out if our Mercedes-Benz of Natick team can be of service again in the future!
DealerRater Review
- October 30, 2022
Grey work on list of needed repairs after purchase of E350 Coupe from Tucson dealer
Mercedes-Benz of Natick Replied: Thank you for sharing your review! We're happy that Grey worked with you to find a new ride! We look forward to seeing you next time at the Mercedes-Benz of Natick!
Google Review
- October 29, 2022
friendly, helpful and knowledgeable from sales, to finance to explaining all the car features.
Response from the owner Replied: Thank you for the great review for Saena and the team, Christina! We hope that you continue to enjoy your vehicle! - Mercedes-Benz of Natick
DealerRater Review
- October 29, 2022
Jonny You are very knowledgeable and smart . Thank you for your patience and your help .
Mercedes-Benz of Natick Replied: Thank you for sharing your experience working with Jonny at Mercedes-Benz of Natick!
Google Review
- October 28, 2022
This place is too good for all of my car services. The service center has wonderful experienced service advisors. Scott Masterton is my favorite service advisor. The service team is excellent. Start to end everything was well informed. I always feel very comfortable and keep going to same place...
Response from the owner Replied: It makes our day hearing that Scott makes every trip to the Mercedes-Benz of Natick service center a five-star experience for you, Selvaraj! Thank you so much for being a loyal customer!
Google Review
- October 28, 2022
Scott is a world-class service representative.
Response from the owner Replied: It makes us happy to hear that you're satisfied with your service experience at Mercedes-Benz of Natick, Ralph! Thank you for being part of the family!
Google Review
- October 28, 2022
Excellent service
Response from the owner Replied: Stephane, it was our pleasure to assist you. Thank you from all of us here at Mercedes-Benz of Natick!
Google Review
- October 28, 2022
Response from the owner Replied: Thank you for your review! We're happy that Scott provided you with an excellent visit! -Mercedes-Benz of Natick
Google Review
- October 28, 2022
It was a quick easy experience. I dropped off the vehicle and they reviewed what I needed to have done along with the pricing. I was able to get a loaner and inspected the vehicle before driving off. I received a phone call a couple hours later that the service was completed. I dropped off the...
Response from the owner Replied: Thank you! We take our reviews seriously and are delighted to learn about your visit and that you drove away with a great experience servicing your car. We appreciate your feedback! Our team is available should you require any extra help. Safe travels! - Mercedes-Benz of Natick
Google Review
- October 28, 2022
The dealer was amazing and they made the process of buying a car very simple and easy. If you want a great deal and great service go see Rafic and he can take care of you from there.
Response from the owner Replied: Thank you for your review, Amani! We're so happy that Rafic and the rest of our team provided you with an awesome car-buying experience! -Mercedes-Benz of Natick
Google Review
- October 28, 2022
Brian at customer service is the superb- he provides the best service and quick response!!
Response from the owner Replied: Brian and the team appreciate the kind words and five-star rating! We look forward to seeing you next time! - Mercedes-Benz of Natick
Google Review
- October 28, 2022
Fred Romsey is my go to person at MB of Natick. He is very responsive and accommodating when my vehicle requires service.
Response from the owner Replied: Thank you for taking the time to leave this positive review, Norman. We hope to see you again in the future. - Mercedes-Benz of Natick
DealerRater Review
- October 28, 2022
It is always pleasure to work with Mercedes-Benz of Natick and their service advisors. Recently, I have received a great service for my car especially when other dealers were turned me down with incorrect diagnosis. Scott Masterton is my favorite advisor. I always get his genuine opinion and...
Mercedes-Benz of Natick Replied: Thank you for trusting Mercedes-Benz of Natick with your service needs! Scott & the team appreciate your support and look forward to your next visit!
DealerRater Review
- October 28, 2022
I scheduled a test drive, went as scheduled, came back and worked through trade and purchase of a beautiful GLC300. Everyone that I spoke with and dealt with was incredibly pleasant and helpful. Charles Scrymgeour was Professional, Courteous and a pleasure to work with, highly recommend this...
Mercedes-Benz of Natick Replied: Thank you for sharing your experience! We're happy to hear you enjoyed working with Charles & the team here at Mercedes-Benz of Natick and hope you enjoy your beautiful new GLC 300!
Google Review
- October 27, 2022
Response from the owner Replied: The team at Mercedes-Benz of Natick loves seeing great reviews! Thank you Tom!
DealerRater Review
- October 27, 2022
Good service and helpful staff, clean and pleasant facility vehicle always returned washed, vacuumed and cleaned
Mercedes-Benz of Natick Replied: Thank you for sharing! We're happy that our team catered to all of your needs! -Mercedes-Benz of Natick
DealerRater Review
- October 27, 2022
A a a a a a a a a a a b b b b
Mercedes-Benz of Natick Replied: Thank you for your review. -Mercedes-Benz of Natick
DealerRater Review
- October 27, 2022
Scott did a great job in managing our 1 year service. The servicing was performed in less time than originally estimated while we waited.
Mercedes-Benz of Natick Replied: We're happy to hear Scott provided you with an excellent experience! Thank you for your business, from all of us here at Mercedes-Benz of Natick!
DealerRater Review
- October 25, 2022
I brought my car in for annual service. As always they did everything I asked in a timely a professional manner. I dealt with Fred Romsey who’s been my service advisor. He’s very knowledgeable and a real professional.
Mercedes-Benz of Natick Replied: Thank you for your 5-stars! We're so happy that Fred and the rest of our team earned your 5-stars! We look forward to seeing you next time at Mercedes-Benz of Natick!
Google Review
- October 24, 2022
I'm giving the highest rating possible on my recent purchase of my 2022 GLS63 AMG. One of the main reasons is my sales representative, Charles Scrymgeour. Charles is a world-class sales rep. Charles has been amazing to work with during the entire sales process, from our initial talks, through...
Response from the owner Replied: Jerry,It means so much to the entire team to hear that we've earned your loyal business over the years. Now, Fred, Adam, and the team look forward to caring for your 2022 Mercedes-Benz AMG GLS 63! We're happy that you came to see Charles and Jonny to find this new luxury vehicle that is the perfect fit for you and we look forward to many more five-star experiences! Thank you for continuing to be part of the Mercedes-Benz of Natick family!
DealerRater Review
- October 24, 2022
I'm giving the highest rating possible on my recent purchase of my 2022 GLS63 AMG. One of the main reasons is my sales representative, Charles Scrymgeour. Charles is a world-class sales rep. Charles has been amazing to work with during the entire sales process, from our initial talks, through...
Mercedes-Benz of Natick Replied: Thank you for this amazing review! We're so happy that Charles, Jonny, Fred, and Adam have provided you with excellent service over the past 14 years! We appreciate your kind words and look forward to providing you with more excellent service in years to come! -Mercedes-Benz of Natick
DealerRater Review
- October 24, 2022
Jonny is very helpful and professional. He taught me many things about my car. For some useful new features, I may never know those exist if Jonny didn't tell me. That was a great training session. Many thanks to Jonny.
Mercedes-Benz of Natick Replied: Thank you for sharing your review! We're so happy that Jonny provided you with an excellent purchase experience! Let us know if you have any further questions! -Mercedes-Benz of Natick
Google Review
- October 23, 2022
Franco Robledo was extremely helpful and professional at Mercedes Benz of natick I highly recommend him to anyone who is seeking to purchase a new car
Response from the owner Replied: Franco and the team appreciate your great review, James! It makes our day to hear that we've made the experience of buying your new car enjoyable! We look forward to seeing you again next time! Thank you! - Mercedes-Benz of Natick
Google Review
- October 22, 2022
The atmosphere was fantastic, as were the employees. Everyone was courteous, professional, accommodating, and patient. Nycholas was really patient and answered all of my inquiries. He was incredibly helpful and assisted me in purchasing my first electric Mercedes! He remained late with my family and...
Response from the owner Replied: Congratulations on purchasing your electric Mercedes-Benz EQB 300, Tammy! The entire team is so proud to have been part of this exciting experience and we appreciate you letting us help you find the perfect vehicle! We hope you continue to love your luxurious new SUV! Thank you! - Mercedes-Benz of Natick
Google Review
- October 22, 2022
We just bought the EQB 300 electric car about a month ago.Nycolas is a salesman he a nice person explain everythingAnd Johny is I/T show us how to drive the car, charge it, and use the touch pads. 2 of them are nice peopleMy family love this carHoiThank you so much for all your patience and...
Response from the owner Replied: We're so happy to hear that you found a beautiful new Mercedes-Benz EQB 300 at Mercedes-Benz of Natick, Hoi! We know you'll love this electric SUV and are pleased that you came to our team to make it happen! We hope you love your new ride! Thank you!
Google Review
- October 21, 2022
Steve Boston and Francisco Robledo were very knowledgeable and responsive to our questions and concerns. Very impressed with their willingness and ability to work together to give us the best buying experience.
Response from the owner Replied: Thanks for the five stars, Debora! We're honored to hear that your visit with us here at Mercedes-Benz of Natick was such a positive one and that Steve and Francisco could assist you. We hope to see you back!
DealerRater Review
- October 21, 2022
Buying negotiations always difficult but very professional sales person and great training by Jonny Pham for new features.
Mercedes-Benz of Natick Replied: Thank you for the feedback! We appreciate you trusting Mercedes-Benz of Natick with your business and hope we have the opportunity to work with you again in the future!
Google Review
- October 20, 2022
Response from the owner Replied: We are grateful to have you as a Mercedes-Benz of Natick customer, thanks for the review!
Google Review
- October 20, 2022
I leased my first Mercedes from Mercedes-Benz of Natick 30 years ago. It was a small sedan. As my family grew so did the size of my vehicle. Mercedes has never let me down. I am now back in a smaller sized sedan. Although the type and style of Mercedes I drive has changed over the last 30 years,...
Response from the owner Replied: Thanks for the five stars, Rebekah! We're honored to hear that Nycolas and the rest of the crew here at Mercedes-Benz of Natick could assist you. We hope to see you back!
DealerRater Review
- October 20, 2022
So easy to work with. She is amazing very helpful and helped us find exactly what we wanted.
Brianconneely1 Replied: Amazing
DealerRater Review
- October 20, 2022
Jonny is truly a professional. There was not a question he could not answer. His knowledge was second to none. He makes himself available whenever needed. I was amazed at how quickly he responded to the question I asked. He is the best of the best!
Mercedes-Benz of Natick Replied: Thank you for taking the time to share this kind review with us! We're so glad Jonny was able to answer all your questions and we'll be sure to pass along this fantastic feedback to him. Thanks again for your business, from all of us here at Mercedes-Benz of Natick!
Google Review
- October 19, 2022
The personel of Mercedes Benz of Natick are all very nice . My adviser luis is very knowlegeable and helps me to understand a lot of things about my car.
Response from the owner Replied: Thank you! Our reputation is one of our top priorities. Your positive rating is what we are always striving for! - Mercedes-Benz of Natick
Google Review
- October 19, 2022
Response from the owner Replied: Thanks for leaving Mercedes-Benz of Natick a review, have a great day Nudrat!
Google Review
- October 19, 2022
After searching many different dealerships, we found Natick Mercedes Benz. We called in advance to confirm that the SUV we wanted to look at was available. We pulled up and as promised, it was our front for us to test drive. We were greeted by the General Manager Dan with a big smile. He...
Response from the owner Replied: Thank you for sharing your experience, Patti! We appreciate you trusting the Mercedes-Benz of Natick team with your business and hope you enjoy your beautiful new GLC 300. Please don't hesitate to reach out if we can be of service again in the future!
Google Review
- October 19, 2022
Great experience great customer support from the sales guy …the sales guy Nicholas Scherer and I had great communication through out the whole process 💪🏼 will recommend to others
Response from the owner Replied: Thanks for the five stars! We're honored to hear that Nicholas and the rest of the crew here at Mercedes-Benz of Natick could assist you. We hope to see you back!
Google Review
- October 18, 2022
Many great thanks to Vito, Andrew, Yatin, Danny, & Jonny for making my new AMG aVery excellent and professional experience top notch definitely recommend to go see these specialist in searching and learning about many features on your car. I traded in my E63 when I originally purchased it I never...
Response from the owner Replied: Isaias, We're happy that Vito, Andrew, Yatin, Danny, and Jonny made your new AMG purchase such a pleasant one! We know with all the new gadgets, you'll have a fun time becoming more familiar, and we're glad that we could help you become more familiar with them! We look forward to assisting you again and appreciate you leaving Mercedes-Benz of Natick this great review!
DealerRater Review
- October 18, 2022
Jonny was amazing man he taught me many things about my car that I never knew existed, my last AMG E63 I did not have this full tutorial on how to use my previous car I’m glad Jonny was able to teach me all of the cool functions that I will enjoy on my new G63!!! Thank you Jonny and Vito for helping...
Mercedes-Benz of Natick Replied: Hello - thank you for sharing your experience working with Jonny, Vito, Andrew, Yatin, and Danny at Mercedes-Benz of Natick! We're happy that we made the purchase experience smooth and hope you enjoy your new Mercedes-Benz G63! We look forward to seeing you next time!
DealerRater Review
- October 18, 2022
Can say enough about Jonny! We had a wonderful experience at this dealership with everyone going above and beyond. Jonny was integral in this by showing us all the ins and outs of our new electric vehicle. It is not a small task taking us through the numerous amazing features of the vehicle but...
Mercedes-Benz of Natick Replied: Thank you for the wonderful review! We're so glad Jonny was able to get you feeling comfortable with your new vehicle and we'll be sure to let him know how much you appreciate his detailed service. Thanks for choosing Mercedes-Benz of Natick and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- October 18, 2022
Jonny was phenomenal! He took his time to show us every feature of the car. He was an absolute pleasure to work with and made our experience very memorable. I highly recommend Jonny, great wealth of knowledge!
Mercedes-Benz of Natick Replied: Thank you for your review! We're so happy that Jonny provided you with an excellent review! We look forward to seeing you next time at the Mercedes-Benz of Natick!
DealerRater Review
- October 18, 2022
Jonny deserves 10 stars out of 5, he is very talented in demonstrating and highlighting the most useful and helpful features within the exterior and the interior of my new Mercedes Benz SUV. I can safely drive and enjoy my new Car after what I have learned from Jonny. My kids are like “WOW, mom...
Mercedes-Benz of Natick Replied: Thank you for your review! We're so happy that Jonny provided you with an excellent purchase experience! We're so happy that you're loving your new Mercedes Benz SUV! We look forward to seeing you at your first service appointment!
Google Review
- October 17, 2022
Looking for a come up don’t care to protect your money at all
Response from the owner Replied: We take client feedback very seriously and cannot locate anything in our database to help us identify, and address, the issue being raised in this review. I would like to speak with you to learn about what occurred leading to us receiving only 1-star. Please contact me directly at your earliest convenience. - Fahad Arshad - General Manager - farshad@herbchambers.com
DealerRater Review
- October 17, 2022
Always have great experience when bring my car for service. Scott is the best! Always helpful and very knowledgeable. Highly recommend this car service!!
Mercedes-Benz of Natick Replied: We agree that Scott is the best and we're so happy that you enjoy working with him! We hope that you continue to visit us for all your automotive needs! Thank you so much! - Mercedes-Benz of Natick
Google Review
- October 17, 2022
If you’re thinking about trading/buying a new or CPO Mercedes-Benz, definitely go here & ask for an appointment with Saena!! She’s the BEST! Trust me, you won’t regret it. I went in at 12pm, never expected to drive out with my beautiful Mercedes-Benz GLC 300 on the same day five hours later!She...
Response from the owner Replied: Your review has made our day and we are happy that your experience was such a positive one, Zahraa! We hope that you continue to love your Mercedes-Benz GLC 300 and look forward to assisting you again! Thank you! - Mercedes-Benz of Natick
Google Review
- October 16, 2022
Never go here, they charged us for - service contract we never agreed to and won’t refund. Buyer beware!
Response from the owner Replied: Jennifer, thank you for reaching out. I'd like the opportunity to discuss this situation with you in greater detail. When you have a moment, would you please contact me directly? Respectfully, Fahad Arshad - General Manager - farshad@herbchambers.com
DealerRater Review
- October 16, 2022
My husband and I had a great experience with the team at Mercedes-Benz of Natick. Joel in Sales really made the purchasing process enjoyable. We ask a lot of questions and I am very thorough when it comes to big purchases in life. He was very patient and gave us all the information we asked for. I...
Mercedes-Benz of Natick Replied: Joel and the team appreciate you taking the time to leave us your great comments and rating, Sulla! We hope that you and your husband continue to enjoy visiting us at Mercedes-Benz of Natick! Thank you!
DealerRater Review
- October 16, 2022
Car was serviced and ready in no time. My service agent was nice and kept in touch .
Mercedes-Benz of Natick Replied: Hi Debra, We're happy to hear that your service visit went well and appreciate you leaving your comments! Thank you for being a Mercedes-Benz of Natick customer!
DealerRater Review
- October 16, 2022
Brought my car in for service and detailing. All the problems were addressed and the car was immaculate. Excellent service and communication.
Mercedes-Benz of Natick Replied: Thank you for trusting us to provide the best care to you! We are happy you enjoyed visiting us and look forward to seeing you again! - Mercedes-Benz of Natick
DealerRater Review
- October 15, 2022
I am happy with the service provided by your technician; they even cleaned my vehicle after the work!
Mercedes-Benz of Natick Replied: Thank you for your review! We're so happy that we earned your 5-stars! We look forward to seeing you next time at the Mercedes-Benz of Natick!
DealerRater Review
- October 15, 2022
An outstanding magic team where a professional sales person as Vito would make your journey at Mercedes Benz a happy experience from the first minute you walked in till the minute you walk out with your new GLC 300. I got my new car on my birthday, it was the most amazing experience I had…Vito,...
Mercedes-Benz of Natick Replied: Thank you for your amazing review! We're so happy that Vito, Danny, and Jonny helped you find a new Mercedes-Benz GLC 300! We hope you had the best birthday! -Mercedes-Benz of Natick
DealerRater Review
- October 15, 2022
Jonny is a friendly and knowledgeable person. He went over every feature from A to Z, as well as the most useful options I could possibly require. He connected my phone to my new car and went over every option in the Mercedes app with me. He helped me set up the memory for some features. I cannot...
Mercedes-Benz of Natick Replied: Jonny and the team are so happy that your visit was a five-star experience! We hope that you continue to love your Mercedes-Benz GLC and look forward to assisting you again! Thank you! - Mercedes-Benz of Natick
Google Review
- October 15, 2022
I was disappointed with my recent experience at Mercedes of Natick.Their initial price wasn't the most competitive (they lowered it only after I got lower proposals from other dealerships), and they failed to let me know when my car was ready, which led me to pick up my car a day late.
Response from the owner Replied: David - It's hard to see that we didn't earn five stars after your visit to our store. If you're willing, I would appreciate the chance to speak with you about this directly and see if there is anything that I can do to help. Please consider giving me a call. Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com
Google Review
- October 15, 2022
Excellent experience from beginning to end. Our product specialist Nycolas was so helpful and patient with us. We appreciated his approach in helping us navigate our purchase
Response from the owner Replied: Thanks for the five stars, Elizabeth! We're honored to hear that Nycolas could assist you during your visit with us. We hope to see you back! -Mercedes-Benz of Natick
Google Review
- October 14, 2022
I’ve had a great experience with this dealership, and particularly working with their Customer Concierge, Jonny. Over several visits Jonny walked me through all of the new features and functions of my CLS (many more than my older E-Class had), as well as the Mercedes me software app and Internet...
Response from the owner Replied: We appreciate the kind feedback and five-star rating, Todd! We hope that you continue to enjoy your CLS and look forward to assisting you again in the future! Thank you! - Mercedes-Benz of Natick
DealerRater Review
- October 14, 2022
Brian always puts the customer first and does all he can to meet their needs and make sure they are satisfied with the work completed. Thank you all at MB Natick
Mercedes-Benz of Natick Replied: Thank you for being a Mercedes-Benz of Natick customer! Brian & the team are grateful for your support and look forward to your next visit!
DealerRater Review
- October 14, 2022
Jonny Pham and Nycolas Vicente have been wonderful to work with. My husband and I appreciated there approach and patience throughout the test drive, purchase and car orientation experience
Mercedes-Benz of Natick Replied: Thank you for your review! We're so happy that Jonny and Nycolas earned your 5-stars! We appreciate your business and look forward to seeing you next time! -Mercedes-Benz of Natick
Google Review
- October 14, 2022
Recently bought my car from this dealership. I have to say one of, if not the best, experiences buying a car. Saena was so helpful in picking the best model for us and she was very knowledgeable about the models. After purchasing the car, I met with Jonny who took his time giving me a walkthrough...
Response from the owner Replied: Eric, thank you so much for trusting the Mercedes-Benz of Natick team with your purchase! We're happy to hear Saena & Jonny provided you with an excellent experience and we hope you enjoy your new vehicle. Please don't hesitate to reach out if we can be of service again in the future!
Google Review
- October 13, 2022
Response from the owner Replied: We love seeing 5 star reviews. Thanks Jeff!
Google Review
- October 13, 2022
Miss Lela Robinson and Jonny Pham are very valuable members of this Mercedes location. I had a wonderful experience working with these two employees who have made it easy for me while at the Natick Mercedes dealership. they got me connected with the Mercedes app and my service that i needed for my...
Response from the owner Replied: Thanks for the five stars, Andrew! We're honored to hear that both Lela and Jonny could assist you during your car-buying experience. We hope to see you back! -Mercedes-Benz of Natick
Google Review
- October 13, 2022
Response from the owner Replied: Thanks for choosing Mercedes-Benz of Natick! See you next time, Keroles.
DealerRater Review
- October 13, 2022
Jonny is such a great guy! He knows everything! The new features are amazing! He is so nice that I can just text him at anytime if I have any questions about the car he always replied right away! So does Christian! I supposed to meet with another sales person for some reason I met Christian instead....
Mercedes-Benz of Natick Replied: Thank you for sharing your review! We're so happy that Jonny and Christian provided you with an excellent experience! We appreciate you as a customer and hope to have you as a customer for life! -Mercedes-Benz of Natick
DealerRater Review
- October 13, 2022
I am very happy with the customer service and the authenticity of the people here. Hopefully it stays that way here.
Mercedes-Benz of Natick Replied: Thank you for your amazing review, Vitaliy! We're so happy that our team has provided you with an excellent visit! -Mercedes-Benz of Natick
Google Review
- October 13, 2022
It was a pleasant experience purchasing a car and the process was very quick and smooth. The whole crew was very friendly and knowledgeable.
Response from the owner Replied: Thank you for the great review, Arathi! We appreciate you choosing Mercedes-Benz of Natick for your recent purchase and hope we have the opportunity to work with you again in the future. Take care and enjoy your new vehicle!
Google Review
- October 12, 2022
Response from the owner Replied: Stephen, thank you for taking the time to review Mercedes-Benz of Natick.
Google Review
- October 12, 2022
Response from the owner Replied: Thank you for your confidence in Mercedes-Benz of Natick! We are thankful for your business.
Google Review
- October 12, 2022
Response from the owner Replied: Thank you for rating Mercedes-Benz of Natick five stars, Kevin!
DealerRater Review
- October 12, 2022
Very efficient and professional. Both leadership and employees obviously take pride in what they do. Made the whole process of buying a car painless, no pressures like you often get at other car dealerships. They have definitely taken car sales to a new, much more enjoyable level. My sales person,...
Mercedes-Benz of Natick Replied: Thanks for the five stars, Vera! We're honored to hear that Vito, Johnny, and the rest of the crew here at Mercedes-Benz of Natick could assist you. We hope to see you back for all of your future automotive needs!
DealerRater Review
- October 12, 2022
Saena Nikolas was outstanding helping my wife and me in our search for an SUV to replace our Toyota Camry Hybrid. She was honest, polite and put in extra time to help us get a 2014 Volvo XC-90 inspected by our mechanic. She was polite, persistent and great to work with at Mercedes-Benz of Natick. ...
Mercedes-Benz of Natick Replied: Brad & Chris, thank you so much for the kind review! We're happy to hear Saena provided you with excellent service while helping you look for a new SUV and we'll be sure to share this wonderful feedback with her. Thanks for visiting Mercedes-Benz of Natick and please don't hesitate to reach out if we can be of assistance again in the future!
DealerRater Review
- October 12, 2022
Easy to book, excellent communication, convenient location, love having a loaner car. Professional staff from drop off to pick up.
Mercedes-Benz of Natick Replied: Thank you for leaving our team your kind five-star review! We look forward to assisting you again next time! - Mercedes-Benz of Natick
Google Review
- October 11, 2022
Response from the owner Replied: We appreciate your business and your review! Thanks from the Mercedes-Benz of Natick Team, Elliott!
Google Review
- October 11, 2022
Response from the owner Replied: Thank you for the positive feedback about your recent visit to Mercedes-Benz of Natick, Indra!
Google Review
- October 11, 2022
Easy breezy experience.
Response from the owner Replied: All of us at Mercedes-Benz of Natick are happy to see this wonderful feedback! Thank you Tracy!
Google Review
- October 11, 2022
Excellent professional service
Response from the owner Replied: Rajesh, thank you for trusting Mercedes-Benz of Natick with your business!
DealerRater Review
- October 11, 2022
When ever I call about my car, they put me in touch with my service coordinator, Scott immediately he gets me an appointment with a loaner car. From the the first person I meet, when I get to the dealship to when I drive it away everyone is so polite, helpful and efficient! A rare find.
Mercedes-Benz of Natick Replied: We're glad that Scott can help you take care of your automotive concerns in a timely fashion! Thank you for being a loyal Mercedes-Benz of Natick customer!
Google Review
- October 11, 2022
Response from the owner Replied: Thank you for the wonderful feedback, Laura! We appreciate your business and hope to see you again next time here at Mercedes-Benz of Natick!
Google Review
- October 11, 2022
Buyer beware on certified pre owned. My sales man told me that the car I purchased had been gone through head to toe. Please bring the car your looking at to a mechanic and have them check it out first.. The car I purchased needed all new brakes and Rotors , had a coolant leak and a bad sensor....
Response from the owner Replied: Hi Craig, thank you for your review. We sincerely apologize that you experienced red flags following your recent visit. We would like the opportunity to discuss this with you further to ensure a better experience next time. Thanks, Fahad Arshad - General Manager - farshad@herbchambers.com
Google Review
- October 10, 2022
Response from the owner Replied: Reviews like this one make our day, Mohammed! Thanks from the Mercedes-Benz of Natick team!
DealerRater Review
- October 10, 2022
Charles Pitched in when our "regular " salesperson was unavailable. Ee worked with my son and my wife and on a complicated purchase of a C Class and did a fabulous job. He was a true professional = Thank you for all the attention and follow through!
Mercedes-Benz of Natick Replied: Thank you for sharing your experience! We're happy to hear Charles provided you & your family with wonderful service and we hope you enjoy your new vehicle. Take care and thanks again for choosing Mercedes-Benz of Natick!
DealerRater Review
- October 09, 2022
People, representatives and technicians at this dealership are very knowledgeable and very nice. Every time they everything to take care of my car and my need. They are very respectful and considerate. I've had the best experience at this dealership. They are all about providing the best service....
Mercedes-Benz of Natick Replied: Thank you for trusting the Mercedes-Benz of Natick team with the care of your vehicle! We appreciate the wonderful feedback about our team and look forward to seeing you at your next visit. Take care!
DealerRater Review
- October 09, 2022
Great help very attentive to our needs. Worked with our schedule to get things set up.
Mercedes-Benz of Natick Replied: Thank you for your 5-stars! We're so happy that we were able to work with your schedule during your recent visit1 -Mercedes-Benz of Natick
DealerRater Review
- October 09, 2022
Scott was wonderful . He kept me updated during the service ! He was professional, and knowledgeable, prompt, kind and courteous! I will be back again😀
Mercedes-Benz of Natick Replied: Thank you for your review, Catherine! We're so happy that Scott earned your 5-stars! -Mercedes-Benz of Natick
Google Review
- October 09, 2022
The staff is friendly, knowledgeable, professional, and helpful. I took our car in for maintenance but they did a great job washing it, vacuuming and cleaning my mats, too. It’s like driving away in a new car. The most amazing was Jonny, who helped me with the MB Connect and demonstrated some...
Response from the owner Replied: Thanks for the five stars, Karen! We're glad to hear that Jonny and the rest of the crew here at Mercedes-Benz of Natick could assist you. We hope to see you back for all of your future automotive needs!
Google Review
- October 08, 2022
Everything went great until I got in the car and discovered all my settings were erased. No one said anything. I must re set everything, including the settings the dealer made for me when I picked up the car. Very frustrating.
Response from the owner Replied: Hi Jack, We understand your frustration and assure you that we take these concerns to heart. We will present this to our team and hope to provide a five-star experience next time. Thank you, Fahad Arshad - General Manager - farshad@herbchambers.com
Google Review
- October 07, 2022
Response from the owner Replied: Patricia - Your feedback is much appreciated!
Google Review
- October 07, 2022
Very responsive and profesional!
Response from the owner Replied: Kemani, we are grateful for your review. It means the world to us here at Mercedes-Benz of Natick!
Google Review
- October 07, 2022
Response from the owner Replied: John, we’re delighted we could deliver an excellent experience! - Mercedes-Benz of Natick Team
DealerRater Review
- October 07, 2022
Vito was helpful, very friendly, gave me options during my purchase to help me select my GLE. Yatin was my finance manager who helped make my purchase smooth and he was efficient. Jonny was my expert who helped me get firmiliar and he was friendly, professional, and willing to assist me with many...
Mercedes-Benz of Natick Replied: Vito and Jonny are happy they got to assist you with getting your new GLE ready to show off around town! Thank you so much for taking the time to tell us about your wonderful experience! - Mercedes-Benz of Natick
DealerRater Review
- October 07, 2022
Scott made my maintenance service experience easy and was very thorough and professional. My car was ready to pick up in a timely manner.
Mercedes-Benz of Natick Replied: Thank you for your 5-stars! We appreciate your business and look forward to seeing you next time at Mercedes-Benz of Natick!
DealerRater Review
- October 06, 2022
I brought my 2021 MB GLB 250 AMG in for its 20,000 mile service last week. Scott was my service intake representative. He was polite and efficient and I was totally satisfied with the service.
Mercedes-Benz of Natick Replied: Thank you for trusting the Mercedes-Benz of Natick team with your vehicle! We're happy to hear Scott provided you with a wonderful experience and we hope you'll be visiting us again in the future. Take care!
Google Review
- October 05, 2022
So I walked in yesterday at 4pm, I told Christian that I have to leave at 5:30 to pick up my kid and I was able to leave before 5:30pm with a super great deal! Then I came back today the whole process took less than 2 hours. Now this beautiful new car is mine. Christian was really a great guy....
Response from the owner Replied: Thanks for the five stars, Aries! We're glad to hear that Christian could assist you during your visit with us. We hope to see you back! -Mercedes-Benz of Natick
Google Review
- October 05, 2022
Easy to set up appointments. People are friendly.
Response from the owner Replied: Thanks so much, Anderson. We look forward to your next visit with us!
Google Review
- October 05, 2022
Customer service is spectacular. I had a flat tire this morning and was able to bring my car in this same morning for my tire to be fixed.
Response from the owner Replied: Thank you for giving us 5 stars. We are so glad to learn that your experience was so pleasant and successful. - Mercedes-Benz of Natick
DealerRater Review
- October 05, 2022
Courteous, prompt, knowledgable. That is all I have to say have a good day today
Mercedes-Benz of Natick Replied: Thank you! We're glad you enjoyed your visit to Mercedes-Benz of Natick!
Google Review
- October 05, 2022
Response from the owner Replied: Thank you for the positive feedback about your recent visit to Mercedes-Benz of Natick, Jeff!
DealerRater Review
- October 04, 2022
Sales associate Nycolas was excellent to work with! He made us feel ar ease and did not use sales pressure tactics
Mercedes-Benz of Natick Replied: We're happy to hear you had a great experience with Nycolas! Thank you for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if we can be of service again in the future!
DealerRater Review
- October 04, 2022
Jonny was very friendly, very informative and detailed in his instruction lesson on my new GLC pickup. Vito was my salesman very kind and immediate responses when working with. Yatin was helpful and knowledgeable as well.
Mercedes-Benz of Natick Replied: We appreciate you leaving Jonny and Vito your great review, Richard! We know you'll love your new Mercedes-Benz GLC pickup and look forward to assisting you again at Mercedes-Benz of Natick! Thank you!
DealerRater Review
- October 04, 2022
Abdul was extremely helpful in explaining a recent estimate and scheduling a repair appointment. It is an extreme pleasure to work with such a ethical professional.
Mercedes-Benz of Natick Replied: Thank you for the kind feedback - we can't wait to pass it along to Abdul! Take care and please don't hesitate to reach out if our Mercedes-Benz of Natick team can be of service again in the future!
Google Review
- October 04, 2022
Response from the owner Replied: We are so happy our Mercedes-Benz of Natick team earned your five stars. Thanks Edward!
Google Review
- October 02, 2022
Always excellent service. Always on time. Courteous and accommodating.
Response from the owner Replied: We are so happy you had a five-star experience with our team, Sandra! Thank you for coming to Mercedes-Benz of Natick!
DealerRater Review
- October 02, 2022
Very professional and always willing to help. The price is right. Always give very professional suggestions.
Mercedes-Benz of Natick Replied: Thank you for sharing your kind review! -Mercedes-Benz of Natick
DealerRater Review
- October 02, 2022
It was my pleasure to work with very professional sales team at Mercedes-Benz of Natick. They made the whole process flawless. I sincerely appreciate the assistance of Andrew, Vito and Jonny. Definitely an A+ team.
Mercedes-Benz of Natick Replied: Thank you for the kind review! We're happy to hear you enjoyed working with our team here at Mercedes-Benz of Natick and we hope we have the privilege of serving your future automotive needs. Take care!
Google Review
- October 01, 2022
(Translated by Google) A very special person, attentive, friendly, super professional, I thank him for his great help, he is truly excellent. God bless you and keep going Many blessings 😊 it's the best Don Franco 😊(Original)Una persona muy especial atento amable súper profesional le doy las gracias...
Response from the owner Replied: (Translated by Google) We are glad that your visit was so good, Kelvin! Your comments and ratings mean a lot to us and we hope to see you again! Thank you for being a loyal customer! - Mercedes-Benz of Natick(Original)¡Nos alegra que tu visita haya sido tan buena, Kelvin! ¡Tus comentarios y calificaciones significan mucho para nosotros y esperamos verte de nuevo! ¡Gracias por ser un cliente leal! - Mercedes-Benz of Natick
DealerRater Review
- October 01, 2022
The experience with Jonny was fantastic. He's so professional and helpful in helping me get to know my new Mercedes. I probably would never know so much information years later without him!
Mercedes-Benz of Natick Replied: Thank you for your 5-stars, Yukon! We appreciate your business and look forward to seeing you next time at Mercedes-Benz of Natick!
DealerRater Review
- October 01, 2022
When ever I have service done on my C43 Convertible, Scott Masterson is my go to for everything. Gets me set up in a loaner and always provides updates on status. Scott makes me feel special. To me Scott is the special one and am lucky to have access to him.
Mercedes-Benz of Natick Replied: Thank you for sharing your recent visit with Scott at Mercedes-Benz of Natick! We're so happy that he provided you with an excellent visit! We look forward to seeing you next time!
DealerRater Review
- October 01, 2022
Great service from the Natick team. Rafic and Jonny took care of me and I got my car as easy as possible.
Mercedes-Benz of Natick Replied: Thank you for your review! We're so happy that Rafic and Jonny took excellent care of you! -Mercedes-Benz of Natick
DealerRater Review
- October 01, 2022
We chose to purchase our new Mercedes from Mercedes Benz of Natick after having a less than pleasant experience with another Mercedes dealership a bit further west of this dealership. When I called to make an appointment to come in and look at cars, I’ll let them know that I had experienced poor...
Mercedes-Benz of Natick Replied: Thank you for your review, Maribeth! We're ecstatic to learn that Franco, Yatim, and Jonny provided you with such a thorough appointment. We appreciate you as a customer and look forward to working with you again!
Google Review
- October 01, 2022
Great experience compared to other dealerships. From reception to sales to finance everyone exceeded my expectations. Service was also outstanding! Highly recommend.
Response from the owner Replied: Thanks for your review and feedback. We are thrilled that Mercedes-Benz of Natick was able to help you get into a new car. We hope you are enjoying it. Please reach out if you need anything! - Mercedes-Benz of Natick
Google Review
- September 30, 2022
I came here for the first time and bought a car the same day since my experience at Mercedes-Benz of Natick was outstanding from the moment I arrived and started looking for a car. I had a wonderful experience with Nick, the salesman, who along with the rest of the team made my visit exceptional. He...
Response from the owner Replied: This is what we love to hear, Nam! We're so happy that Nick provided you with exceptional service during your recent purchase! We hope you enjoy your new vehicle! -Mercedes-Benz of Natick
DealerRater Review
- September 30, 2022
Best place for Mercedes Benz service and repairs. Brian has been great to work with who responded to our specific situation having the car serviced in a timely and efficient manner. We have had MB cars for 50 years and Herb Chambers in Natick has been the most outstanding in service and repairs....
Mercedes-Benz of Natick Replied: Thank you for the wonderful review! Brian & the team are grateful for your support and look forward to your next visit with us here at Mercedes-Benz of Natick!
DealerRater Review
- September 30, 2022
Rafic (Rafi) was a joy to work with. He is courteous, professional and a genuinely nice person. He is extremely knowledgeable about the cars and unlike many other sales people is not pushy at all ! Would definitely recommend him to friends.
Mercedes-Benz of Natick Replied: Thank you for the wonderful review! We're thrilled to hear you enjoyed working with Rafic and we'll be sure to share this fantastic feedback with him. Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- September 30, 2022
Rafic and Jonny provided pretty good experience in purchasing car and teaching me a lot things about car I didn't know before. I had a great experience working with Mr Kolls as well, Pretty good experience in here!
Mercedes-Benz of Natick Replied: Thank you for giving us the opportunity to earn your business! Our team appreciates your kind feedback and hopes to see you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- September 30, 2022
Excellent service by the people of the Center. Very easy drop off and pick up.
Mercedes-Benz of Natick Replied: Thank you for the great review, Doug! We appreciate your business and hope to see you again next time here at Mercedes-Benz of Natick!
Google Review
- September 29, 2022
I am so pleased to say that the customer care we go was excellent thank you so much Rafi we love our new baby it drives so well. i would give u more starts but they are only 5 .
Response from the owner Replied: We're so pleased to learn that you had such a wonderful visit, Ida. If you need anything down the road let us know. We're always here to help! - Mercedes-Benz of Natick
DealerRater Review
- September 29, 2022
As always it is a great experience with Luis Aguasvivas in the service department at Mercedes Benz Natick. I highly recommend working with him specially if you are a Spanish speaker like me. Thank you for information provided in regards to my MB GLS450. Above and beyond Luis is a 5 Stars...
Mercedes-Benz of Natick Replied: Thank you for the wonderful review! We're happy to hear Luis continues to provide you with excellent service and we'll be sure to share these kind comments with him. Take care and we'll see you next time here at Mercedes-Benz of Natick!
DealerRater Review
- September 29, 2022
Rafic thanks, for the service you gave us. Last week and this week. We really liked the jeep and moving very good. Thank you so much bro ❤️
Mercedes-Benz of Natick Replied: Thank you for visiting Rafic and the rest of our team, Marvin! We look forward to seeing you again!
DealerRater Review
- September 29, 2022
Very good, he is very kind and patient. He is a good teacher. VITO is my sale man. Great Team and good customer service.
Mercedes-Benz of Natick Replied: Thank you for sharing your kind review! We look forward to seeing you next time at Mercedes-Benz of Natick!
DealerRater Review
- September 29, 2022
They are professional, friendly and right on time with the service. Am really happy with services. Like how they clean the car after the service
Mercedes-Benz of Natick Replied: Thank you for your 5-stars! We look forward to seeing you next time at Mercedes-Benz of Natick!
DealerRater Review
- September 28, 2022
Nick and his team did an amazing job. Everyone was very respectful and considerate, and they made this whole experience even more exciting. Even employees that weren’t working with me were asking me questions about what I was getting and how the process was going. The environment was just overall...
Mercedes-Benz of Natick Replied: Nick and the team are proud to have been part of your experience, Alexis! Thank you for choosing Mercedes-Benz of Natick as your automotive resource!
DealerRater Review
- September 27, 2022
I always receive A+ service at Mercedes of Natick and couldn't be happier with my experience!
Mercedes-Benz of Natick Replied: We're so proud to hear that our team provided a five-star experience! Thank you for being a Mercedes-Benz of Natick customer, Peter!
DealerRater Review
- September 25, 2022
They were very attentive through the buying process, explained every little detail about the car and driving habits and answered any crazy little question I had!
Mercedes-Benz of Natick Replied: Thanks for the five stars! We're glad to hear that your visit with us here at Mercedes-Benz of Natick was such a positive one. We hope to see you back for all of your future automotive needs!
Google Review
- September 24, 2022
Thank you Fred and Mercedes Natick. First rate work and friendly smiles all around. Recommended Mercedes repair facility. Good diagnostic capability, comfortable waiting area with good internet, speciality coffee drinks and bright natural light.
Response from the owner Replied: Thanks for the five stars, Ken! We're honored to hear that Fred and the rest of the crew here at Mercedes-Benz of Natick could assist you during your visit with us. We hope to see you back!
DealerRater Review
- September 24, 2022
Saena and Jonny at Mercedes-Benz of Natick are so amazing. Saena helped me through the whole purchase process and cared a lot for my family needs. She made me feel the purchase is so correct, and she was one of the major reasons that I eventually purchased my vehicle at MB of Natick. Jonny is also...
Mercedes-Benz of Natick Replied: Thanks for the five stars! We're honored to hear how both Saena and Jonny could assist you during your visit with us here at Mercedes-Benz of Natick. We hope to see you back for all of your future automotive needs!
DealerRater Review
- September 24, 2022
Very friendly & helpful staff. I live an hour & a half away & they made it so I only had to come down twice 😊
Mercedes-Benz of Natick Replied: Thanks for the five stars! We're glad to hear that your visit with us here at Mercedes-Benz of Natick was such a positive one. We hope to see you back!
DealerRater Review
- September 24, 2022
Brought my car in for scheduled maintenance. My customer service specialist Luis identified additional items, worn out tires and wheel alignment issues, which were taken care of. In addition my passenger seat needed refinishing. Luis coordinated this repair with an outside shop. Everything was done...
Mercedes-Benz of Natick Replied: Thank you for providing us with this excellent five-star review. We're honored to hear how Luis and the rest of the team here at Mercedes-Benz of Natick could assist you during your service appointment. We hope to see you back!
DealerRater Review
- September 23, 2022
I have never worked with a better dealership in my life. They made what seems unrealistic, realistic. Saena was super sweet and was straightforward and honest about everything. This made me feel comfortable and happy with my decision and I will continue to do business with her for as long as I am...
Mercedes-Benz of Natick Replied: Thank you for the wonderful review! We appreciate you giving Saena & the Mercedes-Benz of Natick team the opportunity to earn your business and can't wait to share this fantastic feedback with them. Take care and we'll see you next time!
DealerRater Review
- September 22, 2022
Professional, friendly staff and excellent sales and service. I have purchased three vehicles at MB of Natick and was happy with each. Low pressure, informative and demonstrating attention to detail.
Mercedes-Benz of Natick Replied: Thank you for trusting the Mercedes-Benz of Natick team with your loyal business! We're honored to receive your support and look forward to seeing you next time!
DealerRater Review
- September 22, 2022
Very professional and helpful. You are very dedicated to help your customers and Keep it up.
Mercedes-Benz of Natick Replied: Thanks for the five stars! We hope to see you back here at Mercedes-Benz of Natick for all of your future automotive needs!
DealerRater Review
- September 22, 2022
The entire staff was very professional and knowledgeable and helpful. My concerns were.addressed successfully
Mercedes-Benz of Natick Replied: Thank you for sharing your experience! We look forward to seeing you at your next appointment! -Mercedes-Benz of Natick
DealerRater Review
- September 22, 2022
Jonny spent two hours walking us through all functionalities of our car. He was super knowledgeable, patient, and fun to work with! He went above and beyond introducing all features that we never thought existed, and you could feel his passion about cars during the whole session. We are definitely...
Mercedes-Benz of Natick Replied: Thanks for the five stars, Han! We're honored to hear how Jonny and the rest of the crew here at Mercedes-Benz of Natick could assist you during your visit with us. We hope to see you back for all of your future automotive needs!
DealerRater Review
- September 22, 2022
Able to sweeps me in to set up Mercedes Me Connect which had not been able to be done at delivery. Answered all my questions and more. Very helpful snd supportive
Mercedes-Benz of Natick Replied: It was our privilege to assist you! Thanks for taking the time to share your experience and please don't hesitate to reach out if we can be of service again in the future! - The Mercedes-Benz of Natick Team
Google Review
- September 22, 2022
Abdul and the service team are excellent. Friendly, efficient and effective.
Response from the owner Replied: Mercedes-Benz of Natick appreciates you leaving us a five-star review. - Mercedes-Benz of Natick
Google Review
- September 21, 2022
1)Had gone in to get ‘vibrations on the steering when braking’ checked . They said nothing is wrong but also recommended changing all the parts in the braking system.Ended up paying $85 for diagnosis in which they were able to find nothing.I dropped the car at 730 in the morning. Asked for an update...
Response from the owner Replied: Hi Shardul, thank you for taking the time to share your experience. We're sorry we did not provide you with a better visit and would like the opportunity to work with you on earning back your trust. Please contact me at your earliest convenience. Thanks, Fahad Arshad - General Manager - farshad@herbchambers.com
Google Review
- September 21, 2022
The service is excellent. Staff is cordial and the waiting area is clean and comfortable. The waiting time was less than what it was expected.The car was washed inside and outside. There is a premium cost but you pay a little more for the service you get.
Response from the owner Replied: Hi Luigino! We're glad to hear that your visit with us here at Mercedes-Benz of Natick was such a positive one. We hope to see you back for all of your future automotive needs!
DealerRater Review
- September 21, 2022
Jonny is such a nice and patient guy. He was very helpful and knowledgeable when demonstrating the functions for my new GLC. We spent 2.5 hours on our first lesson. Jonny showed me how to use the mobile App and the list of functions about my new car in details. He noticed the tire pressures of my...
Mercedes-Benz of Natick Replied: Thank you for sharing this wonderful feedback with us! We're so glad Jonny had the opportunity to walk you through all the great features your new GLC has to offer and we'll be sure to let him know how much you appreciated his exceptional service. Thanks again for your business and we'll see you next time here at Mercedes-Benz of Natick!
DealerRater Review
- September 21, 2022
Saena and everyone at Mercedes of Natick are amazing. The customer service is next level. Gave me everything I was looking for in my new car. I’ve leased to cars from Saena and Mercedes of Natick, and I will get all future cars with them.
Mercedes-Benz of Natick Replied: Thank you for trusting Mercedes-Benz of Natick with your business! Saena & the team appreciate your kind comments and look forward to seeing you next time!
Google Review
- September 20, 2022
This place does everything right. Moved her from Benz in Westwood 3 years ago and never looked back. Better service. Thank you
Response from the owner Replied: Thanks for the 5-star rating, Renard! We appreciate your review very much and we're glad to have you as a customer here at Mercedes-Benz of Natick.
Google Review
- September 20, 2022
Great service, friendly staff.
Response from the owner Replied: Thank you for the excellent review, Marie!
Google Review
- September 20, 2022
Excellent customer service
Response from the owner Replied: Sarah, we appreciate the stellar review!
DealerRater Review
- September 20, 2022
Johnny was very helpful and knowledgeable about helping me with my S550 I just purchased. Him, Vito and kols are the A team. Answer the phone every time, if not a they call back to make sure any questions you have get answered. Thanks A team. Omar from Minnesota
Mercedes-Benz of Natick Replied: Thank you for sharing this wonderful feedback, Omar! We're happy to hear you had a great experience with our Mercedes-Benz of Natick team and we hope you won't hesitate to reach out if we can be of service again in the future!
Google Review
- September 20, 2022
Response from the owner Replied: Thank you for stopping by to leave us a wonderful review!
Google Review
- September 19, 2022
Response from the owner Replied: We are honored to receive your support, Shen. Thank you! - Mercedes-Benz of Natick Team
Google Review
- September 19, 2022
Excellent!!!! Rafi was extremely good on helping me and my wife making the entire buying experience memorable!!! Thank you rafi!!!!
Response from the owner Replied: Thank you for your 5-star review, Reno. We appreciate the opportunity to earn your business with the help of Rafi. Enjoy your new vehicle! - Mercedes-Benz of Natick
DealerRater Review
- September 19, 2022
Scott was amazing in helping me with my car which needed serious repairs. He kept me informed and guided me through the whole process of what I needed to do with my insurance company and for a rental. In addition, was there when the the service was conclused. 🙂
Mercedes-Benz of Natick Replied: Thank you for sharing this kind review! We're happy to hear Scott took great care of you throughout this experience and we'll be sure to let him know how much you appreciate his awesome service. Thanks again and please don't hesitate to reach out if our Mercedes-Benz of Natick team can be of service again in the future!
Google Review
- September 18, 2022
My man Rafic doing good job, I like to working with him!
Response from the owner Replied: Rafic & the team are grateful for your support, thank you!
DealerRater Review
- September 18, 2022
Very professional and friendly staff. They were very eager to help us find a car to fit our search.
Mercedes-Benz of Natick Replied: Thank you for sharing your experience! It was a pleasure having you visit us here at Mercedes-Benz of Natick and we hope we can be of service again in the future. Take care!
DealerRater Review
- September 18, 2022
I purchased my GLC last Month and Was introduced to Jonny by Rafic . It was such an incredible experience. Thank you Jonny for your kindness and taking the time to teach me the new features on my vehicle . I Can’t wait to come back for Part 2 :) . Also big Shoutout to my Sale representative Rafic,...
Mercedes-Benz of Natick Replied: Thank you for the wonderful review, Tisha - we can't wait to share it with Jonny, Rafic & Kolls! Your business is greatly appreciated by all of us here at Mercedes-Benz of Natick and we hope we have the privilege of working with you again in the future. Take care!
DealerRater Review
- September 17, 2022
It took a long time to get the car from original order, but customer service from Howard Rosenberg and Johnny Pham were terrific.
Mercedes-Benz of Natick Replied: Thank you for the review! We're happy to hear Howard & Jonny provided you with excellent service and we'll be sure to share your kind feedback with them. Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- September 17, 2022
Johnny was great. Quick to troubleshoot and easily guided me through the fix. Definitely would return to him for any tech issues.
Mercedes-Benz of Natick Replied: Thank you for sharing your experience! We're so glad Jonny could assist you and we'll be sure to pass along this kind feedback to him. Take care and thanks again, from all of us here at Mercedes-Benz of Natick!
Google Review
- September 16, 2022
Response from the owner Replied: Richard, thank you for supporting Mercedes-Benz of Natick!
DealerRater Review
- September 16, 2022
Jonny was able to straight out my accounts with ease and get me on the right track for the Mercedes app. He also gave me nice short cuts suggestions on certain features of the car. He is a great asset to the Herb Chambers organization.
Mercedes-Benz of Natick Replied: Thank you for the wonderful feedback! We're so glad Jonny was able to assist you and we'll be sure to share these kind comments with him. Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if there's anything else we can do for you!
Google Review
- September 15, 2022
Service team was pleasant and professional! Will definitely go back!
Response from the owner Replied: Patti, thanks for giving us the opportunity to serve you! We look forward to seeing you again in the future! - The Mercedes-Benz of Natick Team
Google Review
- September 14, 2022
Great service. Scott is excellent
Response from the owner Replied: Sean, thank you so much from all of us at Mercedes-Benz of Natick!
DealerRater Review
- September 14, 2022
Professional efficient Fred is one of the best service consultants I’ve ever came across.
Mercedes-Benz of Natick Replied: Thanks for the five stars, Marty! We're glad to hear that Fred could assist you during your visit with us here at Mercedes-Benz of Natick. We hope to see you back!
Edmunds.com - Service Review
- September 14, 2022
This is a review of the MB Natick service department… excellent intake at 7am.., communication with the service department—they needed a few special parts and rescheduled the pickup for the next day which actually happened! Everything was perfect. I used to go to MB Somerville (which was also...
Google Review
- September 13, 2022
Scott, Luis, and Lisa in the service department are wonderful!🙂
Response from the owner Replied: Thank you for choosing Mercedes-Benz of Natick, we appreciate your positive feedback!
Google Review
- September 13, 2022
Response from the owner Replied: We really appreciate you taking the time to leave Mercedes-Benz of Natick this awesome review, thank you!
DealerRater Review
- September 13, 2022
Went to see Jonney because I had questions about my new Mercedes and he was outstanding. He knew the ins and outs of the car, spent the time explaining everything to me and making sure that everything worked correctly. Amazing experience
Mercedes-Benz of Natick Replied: Thank you for sharing your experience, Ashley! We're so glad Jonny was able to get you feeling comfortable with all your new vehicle has to offer and we'll be sure to pass along these kind comments to him. Take care and thanks again for your support, from all of us here at Mercedes-Benz of Natick!
DealerRater Review
- September 13, 2022
Saena was amazing, she helped us find the right SUV for our family. She was knowledgeable and great to work with. Wonderful experience. Johnny in tech was terrific, he spent over an hour and half with us teaching us the ins and outs of the car. Super smart, and made me feel more comfortable about...
Mercedes-Benz of Natick Replied: Thanks for the five stars, Nichol! We're glad to hear that Saena and Johnny could assist you during your visit with us. We hope to see you back! -Mercedes-Benz of Natick
DealerRater Review
- September 13, 2022
Best dealership I have ever used. Competent, professional attitude, outstanding customer service, efficient and well trained to perform their jobs. It was a pleasure
Mercedes-Benz of Natick Replied: Thank you for the fantastic feedback! We appreciate you visiting us here at Mercedes-Benz of Natick and hope to see you again in the future!
Google Review
- September 12, 2022
Scott has been my service rep for the last couple of years. He keeps me informed and up to date as the service is being performed so there are no surprises when I go to pick up my car. My service experience has always been good and that’s why I have been going there for 20 years!
Response from the owner Replied: Thanks for the high rating. We strive for a high level of customer satisfaction in all aspects of our dealership. Please don't hesitate to reach out if there's anything more we can do. - Mercedes-Benz of Natick
DealerRater Review
- September 12, 2022
Had to replace a battery and the issue occurred at the last minute, so I had to come without an appointment. Scott was very helpful and very professional. The car was fixed on the same day. I am excited to work with Scott!
Mercedes-Benz of Natick Replied: Scott and our team strive to make every visit easier, and we're glad that was the case this time for you, Yulia! Thank you for trusting Mercedes-Benz of Natick with your vehicle!
DealerRater Review
- September 12, 2022
I came from Westwood but they failed to complete setting up my Mercedes Me Connect Services so I had came into the Natick branch and Julian Dutra was kind enough to introduce me to Jonny Pham the Product Conceirge who was very pleasant and friendly. He was nice and helpful in getting what I wanted...
Mercedes-Benz of Natick Replied: Thank you for sharing your experience! We appreciate you coming to visit us here at Mercedes-Benz of Natick and are so glad Julian & Jonny were able to help you out. Thanks again for the kind review and please don't hesitate to reach out if we can be of service again in the future!
Google Review
- September 11, 2022
Response from the owner Replied: We’re elated to get your positive feedback of Mercedes-Benz of Natick, thanks!
Google Review
- September 10, 2022
Abdul is a great service rep. Very polite and concerned with making sure all the issues with the car are resolved to the customers satisfaction.
Response from the owner Replied: Each and every day we strive to be excellent. Ratings like yours are always our goal! - Mercedes-Benz of Natick
DealerRater Review
- September 10, 2022
I came in to get a lesson on all the new features and functions in my CLS 450. Jonny spent a lot of time teaching me how to really get the most out of my vehicle. Johnny is very knowledgeable, courteous and professional, and I would recommend him to anyone who needs to refresh their knowledge of...
Mercedes-Benz of Natick Replied: Thank you for your review, Todd! We're so happy that Johnny provided you with excellent service throughout your entire purchase! We hope you enjoy your new Mercedes-Benz CLS 450!
DealerRater Review
- September 10, 2022
Liquid was very good in setting up the repair order and the job was completed successfully. The loaner car was new, available on time and clean. The car was washed and vacuumed nicely afterwards.
Mercedes-Benz of Natick Replied: Thank you for your confidence in Mercedes-Benz of Natick, and for your business. We are thankful to have you as a customer.
DealerRater Review
- September 10, 2022
Scott did a great job in following the progress of the work to be done. When he discovered that the process was going to take longer than expected, he immediately got me a loaner car so that I would not be inconvenienced. I highly recommend working with Scott as he always has the customer needs in...
Mercedes-Benz of Natick Replied: Thank you for the excellent review! We're happy to hear Scott provided you with wonderful service and we look forward to your next visit with us here at Mercedes-Benz of Natick!
Google Review
- September 09, 2022
Brian in service addressed my needs perfectly and didn’t charge me for his technicians time
Response from the owner Replied: Each and every day we strive to be excellent. Ratings like yours are always our goal! - Mercedes-Benz of Natick
DealerRater Review
- September 09, 2022
Thank you Sharon & Jonny for going after me before I went out and about to leave, very nice and quick service they were able to assist me with my Mercedes Me Connect set up thanks so much
Mercedes-Benz of Natick Replied: Thank you for sharing your kind feedback! We're so happy that Sharon and Jonny earned your 5-stars! We look forward to seeing you next time at Mercedes-Benz of Natick!
DealerRater Review
- September 09, 2022
Johny is very knowledgeable and gave lots of technical details. I am sure I will be using much more functionalities now. Thanks so much that was really helpful. Sharon, Franco and Yatin were very professional and helpful getting what I wanted accomplished thank you Mercedes of Natick for a wonderful...
Mercedes-Benz of Natick Replied: Thank you for the fantastic feedback! We hope you enjoy your new vehicle and look forward to seeing you again next time here at Mercedes-Benz of Natick!
Google Review
- September 08, 2022
80,000 mile maintenance on GLK350: Brian took time to review the work planned for my car. He delivered the car in the time promised, as i waited, the price came in at less than expected, and he returned my car cleaner than expected.
Response from the owner Replied: Thank you for making us a part of your day. Your positive rating is much appreciated. Stop by and see us if you need anything else down the road. - Mercedes-Benz of Natick
Google Review
- September 08, 2022
My experience at this dealership was great…the staff is very professional. Rafic helped me purchase my vehicle and made the experience very pleasant and stress free. Jonny was great and helped me set up my car and went over all the features. Thank you!
Response from the owner Replied: Thank you for giving us 5 stars. We are so glad to learn that your experience was so pleasant and successful. - Mercedes-Benz of Natick
Cars.com Review
- September 08, 2022
Excellent car. Quick service. Went to see the car, liked the car, got the car on the same day. Traded my car. Overall it was a good experience.
Dealer Replied: Thank you for the kind review and five-star rating! We look forward to assisting you again at your next visit! - Mercedes-Benz of Natick
Google Review
- September 08, 2022
Response from the owner Replied: Thanks for the five stars, Dame! We hope to see you back for all of your future automotive needs! -Mercedes-Benz of Natick
DealerRater Review
- September 08, 2022
A “time for an oil change” service today and much more! Keeping my car serviced by the book is important and Natick Mercedes does it best. In and out of there in very reasonable time, washed and vacuumed and running and looking like new. Brian B in service was most attentive and helpful- thanks...
Mercedes-Benz of Natick Replied: Thanks for the five stars, Tomm! We're honored to hear that Brian and the rest of the crew here at Mercedes-Benz of Natick could assist you during your visit with us. We hope to see you back!
DealerRater Review
- September 08, 2022
Jonny, one of the best concierge x delivery specialist I’ve known by far. He’s definitely one of a kind, unique, smart, wise etc. I couldn’t thank him enough for showing me around the new vehicle I purchased. I’ve learned so much in such little time. Thank you once again Jonny for all your...
Mercedes-Benz of Natick Replied: Thank you for the wonderful review! Jonny is truly a fantastic asset to our team and we'll be sure to share these kind comments with him. Thanks for trusting Mercedes-Benz of Natick with your business. We hope we have the opportunity to work with you again in the future!
DealerRater Review
- September 08, 2022
Jonny was super helpful when it came to setting up my new car and he was very knowledgeable which made the experience easy and enjoyable!
Mercedes-Benz of Natick Replied: We're so pleased that your experience at Mercedes-Benz of Natick was so enjoyable! We hope you love your vehicle and come back to visit Jonny and the team again! Thank you!
DealerRater Review
- September 07, 2022
Quick service by Brian and MB Natick had me back on the road in minutes
Mercedes-Benz of Natick Replied: Thank you for sharing your experience working with Brian at Mercedes-Benz of Natick! We look forward to seeing you next time!
DealerRater Review
- September 07, 2022
Brian helped me with my run flat tire that had a nail in it. I was able to drop my car off on Tuesday to have it looked at on Wednesday, Scott helped me with the warranty and paperwork and my car was ready to go Wednesday afternoon. I wasn’t going to be able to pick it up until almost closing so...
Mercedes-Benz of Natick Replied: Thanks for the five stars, Michelle! We're honored to hear that your visit here at Mercedes-Benz of Natick was such a positive one. We're glad to hear that Brian could assist you during your visit with us. We hope to see you back!
Google Review
- September 06, 2022
Response from the owner Replied: Thanks so much, Faith. We look forward to your next visit with us! -Mercedes-Benz of Natick
DealerRater Review
- September 06, 2022
This my first purchase from a Mercedes dealer and I have to say, the experience was phenomenal. I worked with Charles Scrymgeour for the sales consulting, he was extremely knowledgable about the vehicle and answered any questions I had with a no pressure attitude. When my decision was made, Yatin...
Mercedes-Benz of Natick Replied: Eric, thank you so much for the kind review! We're so glad Charles & Yatin had the opportunity to assist you with your purchase and we'll be sure to let them know how much you appreciate their awesome service. Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- September 06, 2022
Jonny is great. He answered all my questions and very knowledgeable about all futures of the car. He was very patient during the lesson particularly self parking, parallel parking. Thank you very much Jonny!! And my sales manager Howard being so professional!! I will definitely recommend this...
Mercedes-Benz of Natick Replied: Thank you for the wonderful review, Serap! We're so glad Jonny was able to answer all your questions and we'll be sure to share these kind comments with him & Howard. Thanks for choosing Mercedes-Benz of Natick and please don't hesitate to reach out if we can be of service again in the future!
Google Review
- September 06, 2022
This my first purchase from a Mercedes dealer and I have to say, the experience was phenomenal. I worked with Charles Scrymgeour for the sales consulting, he was extremely knowledgable about the vehicle and answered any questions I had with a no pressure attitude. When my decision was made, Yatin...
Response from the owner Replied: Eric, thank you so much for visiting us here at Mercedes-Benz of Natick! We're happy to hear Charles & Yatin made your experience a great one and we'll be sure to share this fantastic feedback with them. Thanks again for your business and please don't hesitate to reach out if we can be of service again in the future!
Google Review
- September 05, 2022
Howard is great, knowledgeable, helpful. Everything was smooth. Only complaint is how low they offered on my trade, offered me 15k for my Edition One GLA45 (a rare car with a rare spec) and now the car is for sale on their site for 27k. kbb trade in value even at Fair condition shows 24k.
Response from the owner Replied: Hi Jeffrey. Thanks for taking the time to provide us with this necessary feedback. We're glad to hear that Howard could assist you, but we are sorry you are disappointed with your visit. Please feel to reach out if you have any additional questions. Fahad Arshad - General Manager - farshad@herbchambers.com
Google Review
- September 05, 2022
Worst customer service ever !!!The black old guy finance manager is a real rude criminal and will ran 5 different hard credit checks without your permission.I noticed my credit was ran with almost five different companies. I asked the finance manager the old black guy hey was my credit ran with...
DealerRater Review
- September 05, 2022
Johnny is great. He taught me all the features of my new car In an efficient manner. Howard and Yatin were great too. They made the whole process simple and easy. Sharon was super welcoming too. Danny is super nice too.
Mercedes-Benz of Natick Replied: Thank you for the kind comments about our Mercedes-Benz of Natick team! We appreciate your business and hope we have the opportunity to work with you again in the future!
Google Review
- September 03, 2022
Great service, helpful staff, happy to have a good spot to take my car!
Response from the owner Replied: Daniel, thanks so much for trusting the Mercedes-Benz of Natick team with your vehicle! We look forward to your next visit!
DealerRater Review
- September 03, 2022
Howard my sales man was very helpful, very knowledgeable, and knows the process of transferring to ensure my process was smooth. Jonny knows what he is doing inside and out of the vehicle I purchased. I would highly recommend him to anyone.
Mercedes-Benz of Natick Replied: Thank you for sharing this awesome feedback, Gordon! Howard, Jonny & the rest of the team are honored to receive your support and look forward to seeing you again next time here at Mercedes-Benz of Natick!
DealerRater Review
- September 03, 2022
Vito Kolls and Jonny were very kind and helpful with my second purchase here at Mercedes Natick, Jonny showed me how to use my remote app and many functions on how to use my new GLB to my benefits thank you Jonny
Mercedes-Benz of Natick Replied: This is great feedback for Jonny and Vito! We appreciate you taking the time to leave Mercedes-Benz of Natick your five-star review and look forward to assisting you again in the future! Thank you!
DealerRater Review
- September 03, 2022
Great job on my car and very friendly staff. Thank you for washing my tires too!
Mercedes-Benz of Natick Replied: You are so welcome! We are glad that your visit to the Mercedes-Benz of Natick service center was up to our five-star standards and we look forward to seeing you again! Thank you!
Google Review
- September 02, 2022
Response from the owner Replied: Thank you for making us a part of your day. Your positive rating is much appreciated. Stop by and see us if you need anything else down the road. - Mercedes-Benz of Natick
DealerRater Review
- September 02, 2022
Jonny was fantastic. Helpful, very pleasant, as able to spend plenty of time with me.would recommend him highly
Mercedes-Benz of Natick Replied: Thank you for telling us about your experience with Jonny! We're so glad you had a great experience at Mercedes-Benz of Natick!
DealerRater Review
- September 02, 2022
Always a pleasure to work with the team at MBN. Scott Masterson is not only a true professional who takes extra time and care of my vehicle, but he has also become a friend. Well done!
Mercedes-Benz of Natick Replied: Hi Donnell, We're happy to hear that Scott provided great care to you during your trip to the Mercedes-Benz of Natick service center! Thank you for leaving us your kind feedback and five-star rating!
DealerRater Review
- September 02, 2022
Best work I ever had. No complaints. Pure excellence every time I got to natick Mercedes Benz
Mercedes-Benz of Natick Replied: Thanks for the five stars! We hope to see you back for all of your future automotive needs! -Mercedes-Benz of Natick
DealerRater Review
- September 01, 2022
Jonny Pham and Yatin, the finance person were knowledgeable, courteous, professional, helpful, understanding and efficient.
Mercedes-Benz of Natick Replied: Thank you for choosing Mercedes-Benz of Natick! We're so happy that Jonny and Yatin earned your high stars! We look forward to seeing you next time!
DealerRater Review
- September 01, 2022
Rafic is an, exceptionally, warm and helpful professional, who is very resourceful as a Sales Representative at Mercedes of Natick and I shall not hesitate to recommend him to others!  In June 2022, my mom and I had the most delightful and pleasurable experience working with him, as he ensured our...
Mercedes-Benz of Natick Replied: Thanks for the five stars, Liseli! We're honored to hear that Rafic could assist you during your visit with us here at Mercedes-Benz of Natick. We hope to see you back for all of your future automotive needs!
DealerRater Review
- September 01, 2022
Vitó was a Wonderfull person to work with. He answered all our questions patiently and provided all the information we needed about GLC 300. He did a great job right from the beginning when I and my husband stepped into the showroom till the registration process and afterwards also. He was the...
Mercedes-Benz of Natick Replied: Thank you for the fantastic feedback! We're so glad Vitó had the opportunity to assist you with your purchase and we'll be sure to let him know how much you appreciate his awesome service. Thanks for choosing Mercedes-Benz of Natick and please don't hesitate to reach out if there's anything else we can do for you!
DealerRater Review
- September 01, 2022
From the minute I walked into the door of this dealership I knew I was in excellent hands with Charles Scrymgeour. Charles put me at ease as my husband had recently passed away and I was not very knowledgeable about the car buying process. Charles guided me through everything from the test drive to...
Mercedes-Benz of Natick Replied: Thank you for the kind review, Deb! It was a pleasure having you visit us here at Mercedes-Benz of Natick and we're thrilled to hear that Charles provided you with such a wonderful experience. Enjoy your new vehicle and please don't hesitate to reach out if there's anything else we can do for you!
Google Review
- August 31, 2022
It was purely by chance that I met Agent Charles on Saturday morning August 20th. I went to the dealership to get an inspection sticker for my car that had expired. My Salesman since 1986 was out on a leave and I was waiting in the waiting area as they inspected my car. I was introduced to Agent...
Response from the owner Replied: Wow, Mal! It means so much to us to know that your visit with our team helped you fall in love with a new 2022 Mercedes-Benz GLC300! Mercedes-Benz of Natick appreciates you taking the time to leave your detailed review! Thank you so much!
Edmunds.com - Sales Review
- August 31, 2022
It was purely by chance that I met Agent Charles on Saturday morning August 20th. I went to the dealership to get an inspection sticker for my car that had expired. My Salesman since 1986 was out on a leave and I was waiting in the waiting area as they inspected my car. I was introduced to Agent...
DealerRater Review
- August 31, 2022
Jonny Pham is someone I genuinely consider an outstandingly knowledgeable and personable Product Specialist at the Mercedes-Benz of Natick branch with an evident enthusiasm and passion for his vocation, customer care, and service. He is a prime example of enjoying your job as your hobby and being...
Mercedes-Benz of Natick Replied: Liseli, thank you so much for taking the time to share this wonderful review! We're happy to hear you & your mom were impressed with Jonny's service and we can't wait to pass along these kind comments to him. Thanks for trusting Mercedes-Benz of Natick with your business and please don't hesitate to reach out if we can be of service again in the future!
Google Review
- August 31, 2022
Response from the owner Replied: Jianwen, we are so thankful for your business and your review! - Mercedes-Benz of Natick Team
Google Review
- August 31, 2022
I had an extremely efficient and positive experience with my last service at Mercedes of Natick. Everyone is professional and pleasant and gets you in and out as quickly as possible. Highly recommend the team there.
Response from the owner Replied: Thank you for taking the time to leave this rating. It was our pleasure to provide a top-notch dealership experience. We hope you will come back to see us in the future. - Mercedes-Benz of Natick
Google Review
- August 30, 2022
Great experience, Scott with very helpful throughout the whole process, from ordering the part needed for my car until I got my car back in good shape.
Response from the owner Replied: Thank you! Our reputation is one of our top priorities. Your positive rating is what we are always striving for! - Mercedes-Benz of Natick
DealerRater Review
- August 30, 2022
Excellent service. Timely and friendly No problems No problems No problems No problems No problems No problems
Mercedes-Benz of Natick Replied: Thank you! We're glad to hear it! – Mercedes-Benz of Natick
DealerRater Review
- August 30, 2022
Jonny was very friendly, professional and knowledgeable. He was very patient and made sure that I understood the functions of my vehicle and did not hesitate to answer all questions. Jonny went over our scheduled time to ensure that I was conversant with my vehicle. The team is amazing and it's...
Mercedes-Benz of Natick Replied: Thank you for trusting Mercedes-Benz of Natick with your business, Maureen! We're glad Jonny worked hard to make sure you were comfortable with all your new vehicle has to offer and we'll be sure to share this wonderful feedback with him. Take care and we'll see you next time!
Google Review
- August 29, 2022
I can't say enough good things about this dealer ship. The welcoming, the salesman, the service was one of the best I've received. If you are considering this dealership please go see them!
Response from the owner Replied: Each and every day we strive to be excellent. Ratings like yours are always our goal! - Mercedes-Benz of Natick
Google Review
- August 29, 2022
Great service, communication,
Response from the owner Replied: Thank you for the positive feedback, Brad!
Google Review
- August 29, 2022
Friendly, knowledgeable and very professional!
Response from the owner Replied: Abu, we are delighted to get your review of Mercedes-Benz of Natick. Thank you so much!
DealerRater Review
- August 29, 2022
From the minute I walked into the door of this dealership I knew I was in excellent hands with Charles Scrymgeour. Charles put me at ease as my husband had recently passed away and I was not very knowledgeable about the car buying process. Charles guided me through everything from the test drive...
Mercedes-Benz of Natick Replied: Deb, thank you so much for taking the time to share this kind review! We're happy to hear Charles took such excellent care of you during your visit and we hope you enjoy your new vehicle. Take care and we'll see you next time here at Mercedes-Benz of Natick!
DealerRater Review
- August 28, 2022
Jonny was an absolute pleasure to work with he was very patient and helpful explaining everything to us and also makes himself available for any questions or problems that might come up. We look forward to working with him and the entire staff everyone there has nothing but friendly and patient with...
Mercedes-Benz of Natick Replied: Thank you for the fantastic feedback, Mike! Jonny & the team are grateful for your support and look forward to seeing you next time here at Mercedes-Benz of Natick!
DealerRater Review
- August 28, 2022
I picked up my new car March 26 and 5 months later the service is every bit as excellent. Charles Scrymgeour continues to impress with his personal service - phone calls AND LESSONS when I drop in to have air out in my tire! He is so generous. I am considering buying a second Mercedes for my wife....
michaelallosso Replied: Thank YOU. The decision to buy from you grows smarter and smarter every day. I love my vehicle and I love that you are still taking care of me! Bravo Charles! Bravo Greg! Bravo to The Team!
Google Review
- August 28, 2022
This Mercedes Benz dealership gets 5 stars for their extraordinary customer service and attentiveness! Howard Rosenberg, our sales consultant, and a great guy, made it all so simple and pressure-free. Yatin Kamble, the business manager has the process down pat and went out of his way to streamline...
Response from the owner Replied: Thank you for taking the time to leave this rating. It was our pleasure to provide a top-notch dealership experience. We hope you will come to see us again in the future! - Mercedes-Benz of Natick
Google Review
- August 26, 2022
Scott, Mercedes Benz of Natick, recently serviced my Vehicle above and beyond. He addressed all my concerns, and resolved in a professional manner, several years, and services.Thank you Scott,Tara Unis
Response from the owner Replied: We're glad that Scott and the team have made your visit so great, Tara! We hope that you visit us again soon! Thank you! - Mercedes-Benz of Natick
Google Review
- August 26, 2022
This Mercedes of Natick has the best service. Brian listened to everything in my voice and tried to solve it. Thank you so much.
Response from the owner Replied: We're so happy that Brian could assist you during your visit to Mercedes-Benz of Natick! Thank you for taking the time to tell us about your experience!
DealerRater Review
- August 26, 2022
Jonny was very helpful and friendly. He patiently explained all the feature of our new car. He answered all of our questions. He also offered us additional tutorial sessions free of charge. We enjoyed working with him.
Mercedes-Benz of Natick Replied: Thank you for the wonderful review! We're happy to hear Jonny provided you with such excellent service and we'll be sure to share these kind comments with him. Thanks for trusting Mercedes-Benz of Natick with your business. We look forward to seeing you again in the future!
Google Review
- August 24, 2022
Very clear and concise
Response from the owner Replied: Francesco, thank you for your positive review of Mercedes-Benz of Natick!
Google Review
- August 24, 2022
Response from the owner Replied: Thank you for being such a great customer of Mercedes-Benz of Natick, Rimma!
Google Review
- August 24, 2022
Response from the owner Replied: Cecilia, thank you for your review. We really appreciate it! - The Mercedes-Benz of Natick team
DealerRater Review
- August 24, 2022
Vito of the Mercedes Benz in Natick is the absolute best. It is not the pushy sales pitch you can get from some dealerships. Their customer service is top notch and I cannot say enough good things about Vito! He is kind, patient, informative, and a wealth of information! He makes you feel...
Mercedes-Benz of Natick Replied: We are pleased that you had a great time working with Vito and the team! Thank you for taking the time to leave us your great five-star review! - Mercedes-Benz of Natick
DealerRater Review
- August 24, 2022
Excellent experience from start to finish always putting the customer first. No waiting at any time . Everyone was straightforward, clear and helpful. Francisco is special. We met multiple times and he was flexible with the timing of my purchase and exchange. I got what I wanted and needed and would...
Mercedes-Benz of Natick Replied: Thank you for taking the time to share this wonderful feedback, Mitch! We're happy to hear our team provided you with an excellent buying experience and we hope you enjoy your new vehicle. Take care and we'll see you next time here at Mercedes-Benz of Natick!
DealerRater Review
- August 23, 2022
Jonny was very warm and friendly so it was enjoyable learning the myriad details of my car. Lots of details to remember and he offers clients to call with any additional questions. He is truly a wealth of information!! Thank you!
Mercedes-Benz of Natick Replied: Thank you for taking the time to leave Mercedes-Benz of Natick this wonderful review! We appreciate you coming to see Jonny and the team!
DealerRater Review
- August 23, 2022
Rafic was a wonderful service rep. He answered all of our questions. He reserved the car for us in advance after patiently wrote down all of our request. He kept us closely updated while we were awaiting for the car. At the time of our purchase many other Mercedes dealers charged a premium in excess...
Mercedes-Benz of Natick Replied: Thanks for the five stars! We're honored to hear how Rafic could assist you during your visit with us here at Mercedes-Benz of Natick. We hope to see you back for all of your future automotive needs!
DealerRater Review
- August 23, 2022
The service is outstanding. Scott in particular is the best! I highly recommend them if you need service
Mercedes-Benz of Natick Replied: Thanks for the five stars, John! We're glad to hear that Scott could assist you during your visit with us. We hope to see you back for all of your future auto needs! -Mercedes-Benz of Natick
DealerRater Review
- August 23, 2022
Best car salesman so knowledgeable intelligent sharp and knows all his stuff about Mercedes’ Benz products and vehicles. So patient and best car buying experience. So simple and amazing explanation about coverage for the car. And overall the sweetest personality only wants to help his customers and...
Mercedes-Benz of Natick Replied: Thank you for the wonderful feedback! We're happy to hear you had a great experience with our team here at Mercedes-Benz of Natick and we hope we have the privilege of working with you again in the future. Take care!
Google Review
- August 23, 2022
Response from the owner Replied: Yi, we appreciate your business and kind review! The team at Mercedes-Benz of Natick looks forward to seeing you again soon.
DealerRater Review
- August 22, 2022
Jonny and Saena did an excellent job to help us buy a new car with fun and joy.
Mercedes-Benz of Natick Replied: Jonny and Saena are glad you had a great visit, Mary! Thank you for rating us five stars! - Mercedes-Benz of Natick
DealerRater Review
- August 22, 2022
Steve Boston is why we keep coming back to this dealership for over 30 years. This time around we worked with Johnny and he’s been very very helpful.
Mercedes-Benz of Natick Replied: We are so happy our Mercedes-Benz of Natick team earned your five stars. Thanks Debbie!
Google Review
- August 22, 2022
Overall great experience. Entire staff was very supportive and helpful. Worked with Nick and Dakota and they both were experienced and very friendly.I’d recommend this dealership.
Response from the owner Replied: Thank you for taking the time to leave this rating. It was our pleasure to provide a top-notch dealership experience. We hope you will come back to see us in the future. - Mercedes-Benz of Natick
Google Review
- August 20, 2022
Scott Masterson is by far the best service representative in Natick! He is attentive, he cares, he follows up, and he’s friendly. Just when I was beginning to think customer service was a thing if the past, Scott has restored my faith!Frankly, Mercedes Benz has a reputation of treating you like...
Response from the owner Replied: It's so nice to learn that you had such a positive experience with us! We look forward to serving you again. - Mercedes-Benz of Natick
DealerRater Review
- August 20, 2022
Appointment was available. They got started right away and finished quickly. A front license plate frame was added which protects the plate during car washes .
Mercedes-Benz of Natick Replied: We appreciate your kind words and five-star rating! We're happy the team could provide excellent care to you! Thank you! - Mercedes-Benz of Natick
DealerRater Review
- August 20, 2022
The team at Herb Chambers wa amazing! In a time when supply is low, they made the buying experience easy! The incredible we vice didn’t stop once I purchased my car. I went back for a tutorial with Jonny Pham. He was amazing. He taught me so much about every feature in my car - and made it...
Mercedes-Benz of Natick Replied: Hi Audrey, We're happy to hear that Jonny went above and beyond for you while you purchased your car! Thank you for the great feedback and five-star rating! Be sure to visit us again!
DealerRater Review
- August 20, 2022
Fred Romsey is an amazing service rep. He always gets my car fixed in a timely manner. He gets me a loner if needed snd is polite and efficient.
Mercedes-Benz of Natick Replied: Fred and the team appreciate the great review and rating! We hope that you continue to be impressed with your service at Mercedes-Benz of Natick! Thank you!
DealerRater Review
- August 20, 2022
Great experience with Vito, Johnny, yatin, danny . I am glad I picked this dealership . I will definitely recommend more people
Mercedes-Benz of Natick Replied: Hi Marie, We're so appreciative of you for leavin