Cars.com Review
- July 09, 2025
I feel like we were treated better than family. The advisor was friendly and very professional. The whole experience was amazing. It was not what I expected. The service was outstanding and very reasonable.
Dealer Replied: Hi Joe, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 07, 2025
Everything went according to plan to lease our vehicle here at home. Ernesto was accurate and professional with our order and time schedule for this deal.
Dealer Replied: Hi Mark, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- July 03, 2025
Excellent service for the office, sales process. Second vehicle I get from them. Highly recommended good experience. New manager experienced salesman. Great vehicle. Fully equipped
Dealer Replied: Hi Ivan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Waco. If you ever need help, just give us a call. Happy motoring!
Cars.com Review
- June 06, 2025
I drove approximately three hours to Waco to pick up sight unseen a vehicle that I had viewed on Carfax. When I arrived the vehicle was parked at the front entrance. I was met by Roberto the salesman I had spoken to on the phone. The complete transaction from start to finish with Mercedes of Waco...
Dealer Replied: Hi, we are pleased to hear you had such a positive experience with us, Braziel! We appreciate your recommendation of Mercedes-Benz of Waco and we hope to be of service again in the future.
Cars.com Review
- May 10, 2025
Originally purchased a used 2023 GLE AMG that had a strong interior odor that was not acceptable. Dealership worked to resolve trying cleaning methods that should have resolved the issue. When not able to remove scent, they worked to look at other options, resulting in the purchase of a new 2025...
Cars.com Review
- April 30, 2025
Initially bought a used 2023 GLE AMG, but it had a perfume odor that was not acceptable to us or dealership. Purchased based on assurance that could be corrected. Unfortunately, after multiple attempts, and not a lack in trying, dealership could not remove the smell. They facilitated us trading...
Dealer Replied: Hi Terry, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- April 21, 2025
Sean was very easy going and no issues with services performed, very happy with my experience
Dealer Replied: Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Cars.com Review
- March 23, 2025
Please Stay Away from these people especially if you are buying used.My wife and I bought a used van from them and it has been a disaster. First buying the car was xxxx as they only had one finance person who spent more time socializing with her co-workers than doing her job then there's the fact I...
Dealer Replied: Hi Jolly, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (254) 244-0166 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Cars.com Review
- March 13, 2025
Excellent customer service! Completely satisfied with my Mercedes Benz. Waco Mercedes Benz is the absolute best.
Dealer Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cars.com Review
- February 21, 2025
Friendly and quick, treating me with respect and kindness. These qualities helped me sell the car to myself. No pressure sales allowed me and my wife to feel confident and comfortable with the car.
Dealer Replied: Hello Jonathan, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- January 14, 2025
Very thorough in finding out what was wrong with our van!
Google Review
- January 14, 2025
I bought a mercedes from out of state state it has been over 60 days my temp tags have expired i can't drive my car because I have no tags I have been trying to get tags fir 60 days I can getting the run around when I ask for the title in tag department they always tell me the department the...
Response from the owner Replied: Hello Curtis, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (254) 244-0166 to discuss what we can do to help.
Google Review
- January 13, 2025
Smooth transaction and excellent service! Very much enjoyed working with Kevin and Tracy.
Response from the owner Replied: Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Google Review
- January 11, 2025
Sean and Zach did a great job of keeping me informed of the process, diagnosis and potential repairs. My vehicle broke down while I was visiting Waco from San Antonio. My car was ready as promised and I was able to come pick it up and drive back home safely and with the peace of mind that Sean...
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! We appreciate your recommendation of Mercedes-Benz of Waco and we hope to be of service again in the future.
Google Review
- January 10, 2025
Response from the owner Replied: Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
Google Review
- January 08, 2025
Response from the owner Replied: Hello Edwina, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 08, 2025
Prompt, efficient work. I go to them for all my maintenance needs. Would highly recommend, should you be in the area
Response from the owner Replied: Hi, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Google Review
- January 07, 2025
Our sales rep, Tracey was so helpful and responded quickly to all of our questions!!!!
Response from the owner Replied: Hi Kelly, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 04, 2025
The Mercedes-Benz Dealership of Waco conducted my yearly checkup on my GLA under my warranty plan & did a great job! After finding some discrepancies in the paper work, they added 6 more months onto my warranty extending it from this June till December!! They were courteous, kind, gave me a ride...
Response from the owner Replied: Hi John, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Google Review
- January 04, 2025
As ALWAYS, wonderful experience, excellent customer service. The staff is always kind and helpful, Caroline and Wallace are tremendously helpful, Pablo is always so kind and informative, the technicians are wonderful! They are all stellar at what they do, I would recommend this dealership to anyone!
Response from the owner Replied: Hi Sheila, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Waco. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- January 03, 2025
I recently bought a 2020 Mercedes from here and Edward was my salesman. I test drove and was approved on Saturday but waited until Monday to call back to advise Edward. I was given one key fob and told that I’d get a call for the second key fob. No call since 2/27 when I bought the car. I called and...
Response from the owner Replied: Hi Laciana, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Waco. If you ever need help, just give us a call. Happy motoring!
Google Review
- January 03, 2025
Jennifer was very professional and friendly in helping us get the extended warranty on our recently purchased used Mercedes. I would definitely recommend!
Response from the owner Replied: Hi Gianetta, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Google Review
- January 02, 2025
Mercedes of Waco take excellent care of me every time I make a visit!
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Waco. Drive safe, and we'll see you on the road.
Google Review
- January 02, 2025
Great nice and friendly staff. Great service. I'm very happy to know you all. Thanks
Response from the owner Replied: Hi Santiago, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- January 02, 2025
Mercedes Benz of Waco has always provided me with excellent service and the customer service is superb..I continue to bring my vehicle to them because of the work and the customer services..Thank you all for what you do..
Response from the owner Replied: Hi Tara, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 30, 2024
Wallace, the service advisor, is personable and very knowledgeable and provides excellent customer service!
Response from the owner Replied: Hi Maryann, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Google Review
- December 27, 2024
Response from the owner Replied: Hello Mike, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 27, 2024
Worked well regarding ordering a car I wanted, and following through 6 mos later on delivery. Always friendly and polite, answering any questions along the way.
Response from the owner Replied: Hello Lorrie, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Waco. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Google Review
- December 26, 2024
Response from the owner Replied: Hi, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
Google Review
- December 24, 2024
Response from the owner Replied: Hi, we are honored to have earned so many stars! Have a wonderful week!
Google Review
- December 24, 2024
Excellent service and advice. Thank you!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Carey! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- December 24, 2024
I had an amazing experience with Mercedes-Benz of Waco, and I can’t thank Tracey Allen enough for her incredible service! I called from Houston and explained what I was looking for and what I saw available on their site for a price I couldn’t not find anywhere else, and Tracey made the entire...
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- December 21, 2024
My experience with a Waco Mercedes is one where you feel like part of the family. They treat you with overwhelming kindness and explanation of every detail to make your shopping experience for Mercedes a delight.
Response from the owner Replied: Hi Fred, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Google Review
- December 20, 2024
Friendly, courteous & love the fact that Wallace lets you check on your car being serviced. Will return as used this service for MANY YEARS!Trustful (most important)Mary D Schumann
Response from the owner Replied: Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- December 18, 2024
Customer service was professional and thorough. I went in for a computer recall and it was fixed in a matter of a couple of hours.
Response from the owner Replied: Hi Nicole, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- December 17, 2024
Pablo was an excellent representative of Mercedes & we were very happy with our experience in the purchase of my wife’s new car.
Response from the owner Replied: Hi Terry, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- December 17, 2024
Response from the owner Replied: Thank you for rating us so high here at Mercedes-Benz of Waco!
Google Review
- December 14, 2024
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Google Review
- December 14, 2024
Response from the owner Replied: Thank you! We are proud to serve you!
Google Review
- December 13, 2024
Response from the owner Replied: Thank you for reviewing us! We're so happy to have earned so many stars! Take care!
Google Review
- December 13, 2024
We had a very good experience purchasing a used vehicle for our grandson. The sales person Pablo Garcia walked us through everything and the finance person was excellent in working with our preferred bank and getting us the best interest rate. She presented us with different options and we chose...
Response from the owner Replied: Hi Sarah, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- December 13, 2024
My son lives in Atlanta and bought a used Jaguar F-Type from them back in September. They were supposed to send him a partial refund back in September, but sent it with the wrong name on the check. They have yet to make it right. On top of this, he had some issues with the car and took it to a shop...
Google Review
- December 11, 2024
Response from the owner Replied: Hi, thank you so much for the lovely rating! Hope your day is fantastic!
Google Review
- December 08, 2024
Response from the owner Replied: Hi Nancy, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Google Review
- December 08, 2024
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- December 07, 2024
Response from the owner Replied: Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!
Google Review
- December 07, 2024
Response from the owner Replied: We appreciate the high star-rating!
Google Review
- December 03, 2024
Response from the owner Replied: Hi, thanks for the great rating!
Google Review
- December 01, 2024
Easy purchase no hassle and friendly staff
Response from the owner Replied: Hi Kevin, thank you so much for the positive review! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- November 28, 2024
Response from the owner Replied: Hi Roy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Google Review
- November 28, 2024
RUN VERY FAR AWAY, VERY QUICKLY.(Unless you are counting throwing stars to lob at their staff, then it's a 5 star review).Briefly, went up there a few weeks ago to get a B schedule service and other minor issues addressed for my E class. Mind you I had arranged this after several phone calls with...
Response from the owner Replied: Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Google Review
- November 28, 2024
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Waco. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- November 24, 2024
Roberto had excellent knowledge and the team helped me find exactly what I wanted.
Response from the owner Replied: Hello Daniel, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Waco. If you ever need help, just give us a call. Happy motoring!
Yelp Review
- November 21, 2024
MB car just not worth the money, 82k for a 4 banger engine.along with some of the lowest ratings on reliability. For thatmoney can get a lexus, and have a dependable car
Yelp Review
- November 21, 2024
MB car just not worth the money, 82k for a 4 banger engine.along with some of the lowest ratings on reliability. For thatmoney can get a lexus, and have a dependable car. On MB wacodont return calls, tried to call on a car they had listed. Went bynope dont have it, well its on the site. ...
Google Review
- November 20, 2024
Response from the owner Replied: Hello, we are happy to see that your customer experience was a positive one! The team here at Mercedes-Benz of Waco is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Google Review
- November 19, 2024
Tracey Allen was absolutely phenomenal with the sale of my vehicle from me to the dealer. Worked on multiple paperwork issues with me and held true to her word. Highly recommend if you’re looking to sell your vehicle.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of Mercedes-Benz of Waco and we hope to be of service again in the future.
Google Review
- November 14, 2024
Car ready when promised. Personnel were friendly and professional.
Response from the owner Replied: Hi Tom, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Google Review
- November 11, 2024
Mercedes is on another level with their autos. I didn’t realize how great this car was until we got it back and were able to drive it.
Response from the owner Replied: Hi Charles, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Google Review
- November 09, 2024
Everything was great. We were all taken care of by Wallace and his technicians.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Quorey! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 08, 2024
Wallace was great
Response from the owner Replied: Hello Millan, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- November 07, 2024
Response from the owner Replied: Hello, thank you for your awesome review! We love seeing so many stars!
Google Review
- November 07, 2024
Response from the owner Replied: Thank you so much for taking the time to review your customer experience with us. We are absolutely thrilled that you have rated us so highly! Kindest regards.
Google Review
- November 06, 2024
Good service and great people: Carlos and Wallace, very good customer service.
Response from the owner Replied: Hello Lenita, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- November 02, 2024
Response from the owner Replied: Hi, thank you so much for the lovely rating! Hope your day is fantastic!
Google Review
- November 02, 2024
Mercedes-Benz of Waco was a great experience for me when I recently purchased a Honda CRV from them.Tracey was the best sales person to work with - I felt no pressure, she answered all my questions and was very patient with the time I needed to make my decision to finally make my purchase.Jennifer...
Response from the owner Replied: Hello Rene, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- November 02, 2024
Response from the owner Replied: Hi, thanks for giving us so many stars! If there's ever more that we can do for you, please stop by!
Google Review
- November 02, 2024
Tracey Allen made this car purchase THE MOST enjoyable experience of all my 50 years of buying cars
Response from the owner Replied: Hi Jim, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we sincerely want to thank you for your business, and we hope to see you here again down the road!
Google Review
- October 31, 2024
The staff is highly professional warm and welcoming! Tracey goes beyond and above to answer my questions! Appreciate you, Tracey!! You are amazing! Loveeee Mr. Wallace who is so kind veryyyy professional. I loveeee this dearlership!
Response from the owner Replied: Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 31, 2024
I really appreciate the excellent customer service from Waco Mercedes. Thank you for repairing my vehicle, you guys are awesome.
Response from the owner Replied: Hello Darryl, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 31, 2024
professional, courteous service
Response from the owner Replied: Hello Dennis, we appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
Google Review
- October 31, 2024
Professional and friendly.
Response from the owner Replied: Hi Vernon, thank you for your positive review. We're happy to have served you. We always strive to provide personable, excellent customer service. Thank you again for the review!
Google Review
- October 30, 2024
Response from the owner Replied: :-) Wow! Thank you for rating us so many stars!
Google Review
- October 30, 2024
The Sales staff was so polite, professional & very understanding to what I wanted to purchase.I STRONGLY recommend MECEDES-BENZ of WACO for your next car
Response from the owner Replied: Hi Rebecca, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Waco. Don't hesitate to call us if you ever need anything. Be safe on the road!
Yelp Review
- October 30, 2024
Roberto and Steve did a fantastic job with not only the Sale but also post sale support.They were both extremely responsive and attentive to any issues that arrived.
Google Review
- October 30, 2024
Great customer review. Thanks Mr Rodrigues!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Pablo! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 30, 2024
Friendly and professional. They do a nice job too.
Response from the owner Replied: Hi Daniel, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 26, 2024
Dakota was quick to respond to my messages, and the mechanics moved fast to get me back on the road!
Response from the owner Replied: Hi Sabriya, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- October 24, 2024
George and Wallace always go above and beyond!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Devlin! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 23, 2024
Wallace was amazing! Excellent job and he is my “go-to” guy for service! 🙌
Response from the owner Replied: Hi Windy, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Waco. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 19, 2024
Always professional and accommodating. Easy to schedule service. Caroline and Garrett are great to work with for appointments and scheduling.
Response from the owner Replied: Hi Ann, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Google Review
- October 19, 2024
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- October 18, 2024
The service was great 😃 DAKOTA made sure I understood everything he explained everything to me I had multiple questions and he answered with ease he didn't get upset bc I had so many questions he explained step by step to make sure I understood thank you Dakota you were a BIG HELP
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Laurette! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 18, 2024
Response from the owner Replied: Thank you for such a positive review, and have a wonderful day!
Google Review
- October 18, 2024
Response from the owner Replied: Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
Google Review
- October 16, 2024
Wallace is the best!
Response from the owner Replied: Hi Barbara, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 16, 2024
I had such a great experience! I know I can be a little difficult at times, but they really handled me with care. 😊 I loved the fact they communicate well and didn’t come across as pushy. Big kudos to Kevin, Roberto, and the lady in the finance dept (forgive me if I have left someone out). You are...
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Google Review
- October 16, 2024
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 16, 2024
Jake Bullard is the man. Great service, very honest. Trustworthy sales man, which is rare these days. Very happy with my purchase
Response from the owner Replied: Hi Jack, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 15, 2024
Response from the owner Replied: We strive to provide the best customer experience at Mercedes-Benz of Waco. Please know that we greatly appreciate the time you took out of your day to post a positive review! Many thanks!
Google Review
- October 14, 2024
Waco Mercedes give good service. They update you continuously on the status of your vehicle. Also, the service techs will not release vehicle until they are satisfied the repairs are completed.
Response from the owner Replied: Linda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- October 12, 2024
Response from the owner Replied: Thank you for taking the time to leave us this amazing rating! Have a wonderful week!
Google Review
- October 10, 2024
Wallace has been our service advisor for a year and takes exceptional care of our vehicle. He is incredibly knowledgeable and is even a former mechanic, having experience working on the exact vehicle I drive. It gives me great peace of mind to have the staff of MB of Waco working on my vehicle.
Response from the owner Replied: Hello Braden, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- October 10, 2024
I am always treated like a VP when I go to the Mercedes Service Dept. They are friendly, helpful, and knowledgeable. I have never been disappointed.
Response from the owner Replied: Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 10, 2024
Response from the owner Replied: Hi, we sincerely appreciate you taking the time to leave us this rating! Take care!
Google Review
- October 10, 2024
Response from the owner Replied: Such a great rating of Mercedes-Benz of Waco! We really appreciate it; thank you!
Google Review
- October 08, 2024
Response from the owner Replied: Hello, thank you for rating us so highly! It is fantastic to see a rating like this!
Google Review
- October 07, 2024
Response from the owner Replied: Hello, thank you so much for the positive review! We will continue to do our best to earn it! Please don't hesitate to reach out to us if there's anything additional we can do for you!
Google Review
- October 03, 2024
I had to drop off my car very early . I went in dropped off my car in the morning before I had to get to work . I was met with a smile & a Hello :They were very nice & quick & didn't leave me waiting like most places do ; which I was very glad because I had to be at work & didn't want to be late ....
Response from the owner Replied: Hello June, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Google Review
- October 03, 2024
Auto Nation Mercedes Benz of Waco did a tremendous job of taking care of me and my wife from initial meeting to conclusion of sale. I truly appreciate Roberto, Sam, and Kevin for their team approach to customer satisfaction!
Response from the owner Replied: Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Google Review
- October 03, 2024
Ms. Tracey went above and beyond on the vehicle I was interested in!!
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Aaron! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 01, 2024
Very polite, car washed was a plus, work done in a timely manner.
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Alyce! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 01, 2024
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Len! If you ever need help, just give us a call. Happy motoring!
Google Review
- October 01, 2024
Response from the owner Replied: Hi Sandra, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- October 01, 2024
Response from the owner Replied: Hi, thank you for taking the time to rate us! You really made our day today.
Google Review
- October 01, 2024
My previous Mercedes was totaled in 2022 and I needed another one quickly. There was a shortage of new and used cars due to covid. Checking dealerships from Dallas to Houston to San Antonio, all I could find were black ones. It's too hot for that in Texas! Finally, I found Mercedes Benz of Waco....
Response from the owner Replied: We are pleased to hear you had such a positive experience with us, Lora! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- October 01, 2024
Great
Response from the owner Replied: Hi Juan, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Google Review
- October 01, 2024
Very welcoming and appealing..all the staff are very professional, especially Pablo and Sam
Response from the owner Replied: Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Waco. If you need more help, our team is available to talk -- safe travels!
Google Review
- September 25, 2024
Response from the owner Replied: Hi Lori, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 24, 2024
Response from the owner Replied: Hello, thanks for leaving us a great review! And thanks for choosing Mercedes-Benz of Waco! Best regards!
Google Review
- September 19, 2024
Response from the owner Replied: We appreciate the high star-rating!
Google Review
- September 19, 2024
The Waco Mercedes Benz employees were polite and professional. Also, the communication throughout the repair process was great and my vehicle is performing in an excellent manner. Thank you to Mercedes Benz in Waco, Texas
Response from the owner Replied: Hello Cynthia, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 18, 2024
Response from the owner Replied: We always appreciate positive reviews! Thank you, and happy motoring!
Google Review
- September 17, 2024
Response from the owner Replied: We are so excited for all of those stars. Thank you for rating Mercedes-Benz of Waco so highly!
Google Review
- September 13, 2024
Tracy is the best! Ask for her she is absolutely amazing
Response from the owner Replied: Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 13, 2024
Friendly staff with professional efforts
Response from the owner Replied: Hi Mike, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 12, 2024
Roberto, my sales agent was above and beyond awesome!The head manager, Mr. Kevin was super super hands-on got me the best deal possible extra luxuriesErnest was great too. The whole team was fabulous. I felt appreciated and got what I wanted which was the main goal. I would recommend Mercedes highly...
Response from the owner Replied: Hello Tina, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 12, 2024
My service provider, Wallace, kept me informed as to the status of my repair in real time. I am extremely pleased.
Response from the owner Replied: Hi Vernamae, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 08, 2024
Caroline and Garrett are both very efficient & professional and take care of my needs in a timely fashion. The work ethic is strong and both are knowledgeable in their area of expertise. I appreciate doing business with great staff like these two. Thank you for always accommodating my service needs.
Response from the owner Replied: Hi Angie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Google Review
- September 08, 2024
Wallace who was the service representative was most excellent. Very helpful, courteous and knowledgeable.
Response from the owner Replied: Kate, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Google Review
- September 08, 2024
This was my first time coming to Waco Mercedes. I was not liking the location on first glance. The service guy Wallace was very attentive and sincere. He ensured to keep me informed while my vehicle was being serviced. So this made a more pleasant experience. Also Pablo one of the salesman...
Response from the owner Replied: Hi Hazel, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of Mercedes-Benz of Waco and we hope to be of service again in the future.
Google Review
- September 07, 2024
Response from the owner Replied: Hello Carol, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 06, 2024
Every time my car goes in for service my car comes out looking like a brand new car! Not only does it run better, but it looks fantastic!
Response from the owner Replied: Hi Norma, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Google Review
- September 05, 2024
Wallace is alway extremely knowledgeable and super helpful.Dan M.
Response from the owner Replied: Hi Dan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Google Review
- September 05, 2024
I was taken of care of and put in a loaner vehicle in no time, I really appreciate the service here at this Mercedes Benz location. Wallace Fletcher really made me comfortable with the entire process and I’ll be coming back for all my maintenance services.
Response from the owner Replied: Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Google Review
- September 05, 2024
I wish giving 0 stars was an option here, but unfortunately it’s not. My experience with the Mercedes Benz of Waco was actually pleasurable, all the way up until I was handed my keys; from then on, it has been the worst car experience I have ever faced. Within 48 hours of taking ownership of my...
Response from the owner Replied: Hello Numrah, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (254) 244-0166 to discuss what we can do to help.
Cars.com Review
- September 05, 2024
I wish giving 0 stars was an option here, but unfortunately it’s not. My experience with the Mercedes Benz of Waco was actually pleasurable, all the way up until I was handed my keys; from then on, it has been the worst car experience I have ever faced. Within 48 hours of taking ownership of my...
Dealer Replied: Hi, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (254) 244-0166 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Google Review
- September 05, 2024
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 05, 2024
Response from the owner Replied: We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Google Review
- September 04, 2024
Response from the owner Replied: Thank you for the positive review! We hope you'll choose us again in the future for your automotive needs!
Google Review
- September 02, 2024
Fast friendly and fair definitely recommend
Response from the owner Replied: Hello Amanda, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- September 01, 2024
Staff are very excellent and caring. Provides promptly service.We are thankful to their service. We appreciate that.
Response from the owner Replied: Venkata, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Google Review
- August 31, 2024
Response from the owner Replied: Hi, wow, thank you for rating us so many stars! We're thrilled that you had such a positive customer experience! We hope that you'll consider us again in the future.
Google Review
- August 31, 2024
Response from the owner Replied: Hi, thanks so much for rating us so high! Be safe on the road!
Google Review
- August 30, 2024
Professional sales team, unprepared Prep-Team who were not followed was followed up on to ensure readiness. Although short term identification of ~ 6 hrs, required wash and cleaning was was not accomplished (after purchase detail paid for). “We Owe” during and after sale lacking. Veh tires were...
Response from the owner Replied: Hi Gerard, we truly appreciate your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (254) 244-0166.
Google Review
- August 30, 2024
Response from the owner Replied: Hello, thank you for taking the time to leave us this great rating!
Google Review
- August 30, 2024
George was a pleasure to work with and made sure that everything was in place for me drop off my vehicle for some warranty/recall work. It was efficiently and expertly completed! The issue has been rectified! I appreciated the care and the attention to the details with completing it!
Response from the owner Replied: Hi Shelly, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Google Review
- August 29, 2024
Very satisfied with good customer service and great mechanics who take care of the details to keep maintenance up.
Response from the owner Replied: Hello Kay, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Waco. If you ever need help, just give us a call. Happy motoring!
Google Review
- August 28, 2024
Excellent services by Tracy Allen.
Response from the owner Replied: Hi, we are pleased to hear you had such a positive experience with us, Tommy! We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
Google Review
- August 27, 2024
I love the attention to detail Mercedes Benz of Waco provides. The technicians are prompt and my car is always returned super clean. Wallace also provides excellent customer service!
Response from the owner Replied: Hi Joann, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!